2020 Public Service Employee Survey Results for Canadian Heritage by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	42	2	12	2	83	14	39
2020	Communications or public affairs	31	56	5	7	1	87	9	84
2020	Security	72	21	0	7	0	93	7	14
2020	Science and technology	10	63	16	12	0	72	12	19
2020	Administration and operations	36	48	5	11	0	84	11	321
2020	Human resources	29	53	4	11	2	83	13	79
2020	Financial management	46	46	8	0	0	92	0	58
2020	Information management	40	31	8	16	5	71	22	17
2020	Information technology	49	42	2	5	2	91	7	55
2020	Internal audit	47	41	0	12	0	88	12	17
2020	Evaluation	18	41	12	29	0	59	29	17
2020	Data sciences	33	48	12	7	0	81	7	15
2020	Policy	29	51	4	13	4	80	17	217
2020	Project management	27	59	4	9	1	86	10	134
2020	Other services to the public	28	56	4	8	4	84	12	72
2020	None of the above	25	51	8	14	2	76	16	114

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	30	0	0	2	0	0	98	2	39
2020	Communications or public affairs	72	22	4	1	0	1	0	95	1	85
2020	Security	86	7	7	0	0	0	0	93	0	14
2020	Science and technology	62	38	0	0	0	0	0	100	0	19
2020	Administration and operations	73	24	2	1	0	0	0	96	2	317
2020	Human resources	69	25	2	0	2	1	0	95	2	79
2020	Financial management	82	18	0	0	0	0	0	100	0	59
2020	Information management	66	21	13	0	0	0	0	87	0	17
2020	Information technology	73	20	2	0	5	0	0	93	5	55
2020	Internal audit	87	7	7	0	0	0	0	93	0	15
2020	Evaluation	59	35	0	6	0	0	0	94	6	17
2020	Data sciences	88	12	0	0	0	0	0	100	0	16
2020	Policy	80	13	3	2	1	0	0	93	3	216
2020	Project management	74	20	2	1	1	1	0	95	3	133
2020	Other services to the public	75	21	1	1	0	1	0	97	1	72
2020	None of the above	76	15	3	5	0	1	0	92	5	114
2017	Client contact centre	71	26	3	0	0	0	0	97	0	57
2017	Communications or public affairs	69	27	3	1	0	0	0	96	1	91
2017	Security	61	32	0	7	0	0	0	93	7	13
2017	Science and technology	68	8	4	20	0	0	0	76	20	24
2017	Administration and operations	59	35	2	4	0	0	0	94	4	273
2017	Human resources	71	23	6	0	0	0	0	94	0	68
2017	Financial management	77	20	0	2	2	0	0	97	3	59
2017	Procurement	89	11	0	0	0	0	0	100	0	10
2017	Information management	66	28	0	6	0	0	0	94	6	24
2017	Information technology	61	19	10	3	2	2	2	84	5	55
2017	Internal audit	64	24	0	12	0	0	0	88	12	15
2017	Evaluation	66	34	0	0	0	0	0	100	0	11
2017	Data sciences	44	28	9	9	0	0	9	80	10	10
2017	Policy	73	22	3	1	1	1	0	95	2	159
2017	Project management	68	24	5	2	1	0	0	92	3	138
2017	Other services to the public	76	19	3	3	0	0	0	94	3	60
2017	None of the above	67	24	4	4	0	0	1	91	4	158
2014	Client contact centre	59	36	3	0	1	0	0	96	1	63
2014	Communications or public affairs	63	24	7	3	0	1	1	89	3	111
2014	Access to information and privacy	32	50	10	0	8	0	0	82	8	12
2014	Security	54	9	9	0	18	0	9	70	20	11
2014	Science and technology	63	23	0	4	4	5	0	91	9	25
2014	Administration and operations	68	26	2	3	1	0	0	94	4	358
2014	Human resources	71	26	3	0	0	0	0	97	0	73
2014	Financial management	67	28	1	4	0	0	0	95	4	77
2014	Information management	64	36	0	0	0	0	0	100	0	31
2014	Information technology	59	35	3	1	1	0	0	94	3	70
2014	Internal audit	64	21	7	0	0	0	7	92	0	14
2014	Evaluation	53	42	5	0	0	0	0	95	0	17
2014	Other services to the public	69	25	4	2	1	0	0	93	2	117
2014	None of the above	66	24	4	4	2	0	0	90	6	326

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	26	13	24	0	0	63	24	39
2020	Communications or public affairs	42	39	12	6	1	1	81	7	85
2020	Security	86	14	0	0	0	0	100	0	14
2020	Science and technology	32	30	6	27	0	5	66	28	19
2020	Administration and operations	28	47	9	14	2	0	75	16	321
2020	Human resources	40	35	17	7	2	0	74	9	79
2020	Financial management	25	47	19	5	2	3	74	7	59
2020	Information management	45	28	0	21	5	0	73	27	17
2020	Information technology	48	24	11	11	4	2	74	15	54
2020	Internal audit	36	36	6	10	6	6	76	17	17
2020	Evaluation	12	65	6	6	12	0	77	17	17
2020	Data sciences	36	31	27	7	0	0	67	7	16
2020	Policy	27	34	12	21	3	2	62	25	217
2020	Project management	25	41	12	19	1	2	68	20	135
2020	Other services to the public	27	48	9	11	6	0	75	17	71
2020	None of the above	33	33	12	16	5	1	66	22	114
2019	Client contact centre	52	40	8	0	0	0	92	0	38
2019	Communications or public affairs	47	37	7	5	3	1	85	8	80
2019	Security	57	27	7	9	0	0	84	9	11
2019	Science and technology	48	44	0	9	0	0	91	9	20
2019	Administration and operations	47	42	5	6	0	0	89	6	275
2019	Human resources	69	23	1	3	1	1	94	4	67
2019	Financial management	64	27	4	5	0	0	91	5	53
2019	Real property	78	14	0	8	0	0	92	8	11
2019	Information management	46	36	10	8	0	0	81	8	21
2019	Information technology	56	32	3	5	4	0	88	10	39
2019	Internal audit	61	31	0	8	0	0	92	8	13
2019	Evaluation	53	32	16	0	0	0	84	0	12
2019	Data sciences	55	28	6	6	0	6	88	6	17
2019	Policy	51	32	7	9	2	0	82	11	183
2019	Project management	43	38	7	9	3	0	80	12	104
2019	Other services to the public	46	31	12	10	1	0	77	11	56
2019	None of the above	61	27	4	6	1	0	89	7	88
2017	Client contact centre	55	27	11	7	0	0	82	7	57
2017	Communications or public affairs	44	41	10	3	1	0	86	4	91
2017	Security	48	35	17	0	0	0	83	0	13
2017	Science and technology	69	27	0	4	0	0	96	4	24
2017	Administration and operations	47	39	7	7	0	0	86	7	274
2017	Human resources	65	31	0	4	0	0	96	4	68
2017	Financial management	50	41	4	5	0	0	91	5	59
2017	Procurement	69	10	0	21	0	0	79	21	10
2017	Information management	56	26	7	11	0	0	82	11	24
2017	Information technology	53	33	5	7	2	0	86	9	56
2017	Internal audit	47	36	0	12	6	0	83	17	15
2017	Evaluation	32	43	8	16	0	0	75	16	11
2017	Data sciences	44	38	18	0	0	0	82	0	10
2017	Policy	48	41	3	3	4	0	89	8	160
2017	Project management	41	39	6	9	4	0	80	14	139
2017	Other services to the public	56	28	3	11	2	0	85	12	60
2017	None of the above	52	38	5	3	2	0	90	5	159
2014	Client contact centre	39	45	10	6	0	0	83	6	63
2014	Communications or public affairs	49	34	4	10	3	1	84	13	111
2014	Access to information and privacy	32	60	8	0	0	0	92	0	12
2014	Security	27	37	9	8	9	9	71	19	11
2014	Science and technology	56	27	8	9	0	0	84	9	25
2014	Administration and operations	48	38	8	4	2	0	87	6	358
2014	Human resources	50	43	5	0	3	0	93	3	73
2014	Financial management	49	41	5	3	3	0	89	5	77
2014	Information management	37	36	12	13	3	0	73	16	31
2014	Information technology	41	36	14	7	3	0	76	10	70
2014	Internal audit	36	43	7	7	7	0	79	14	14
2014	Evaluation	36	54	10	0	0	0	90	0	17
2014	Other services to the public	43	40	8	6	3	0	83	9	117
2014	None of the above	39	39	7	10	5	0	78	15	326

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	29	5	16	0	0	0	79	16	39
2020	Communications or public affairs	39	48	11	0	1	1	1	88	1	84
2020	Security	86	14	0	0	0	0	0	100	0	14
2020	Science and technology	30	33	11	16	5	0	5	67	22	19
2020	Administration and operations	35	43	12	5	2	0	2	81	7	319
2020	Human resources	52	37	5	2	1	0	2	91	4	77
2020	Financial management	48	40	10	2	0	0	0	88	2	58
2020	Information management	47	29	11	8	5	0	0	76	13	17
2020	Information technology	42	34	13	2	4	0	5	81	6	55
2020	Internal audit	78	12	10	0	0	0	0	90	0	17
2020	Evaluation	24	47	12	6	6	0	6	75	12	17
2020	Data sciences	22	51	13	7	0	7	0	79	7	16
2020	Policy	34	40	9	10	5	0	1	76	15	216
2020	Project management	33	46	10	9	2	0	0	79	11	133
2020	Other services to the public	38	34	17	10	0	0	1	73	10	71
2020	None of the above	34	44	12	8	2	0	1	78	10	113
2019	Client contact centre	35	50	12	2	0	0	0	86	2	37
2019	Communications or public affairs	37	48	8	4	4	0	0	85	8	79
2019	Security	51	31	9	9	0	0	0	82	9	11
2019	Science and technology	49	33	14	4	0	0	0	81	4	20
2019	Administration and operations	31	45	13	8	2	0	2	77	10	274
2019	Human resources	52	36	9	0	3	0	0	88	3	67
2019	Financial management	53	34	12	2	0	0	0	87	2	53
2019	Real property	26	59	8	8	0	0	0	85	8	11
2019	Information management	32	36	23	8	0	0	0	69	8	21
2019	Information technology	42	29	7	15	5	0	1	72	21	39
2019	Internal audit	77	15	8	0	0	0	0	92	0	13
2019	Evaluation	37	55	8	0	0	0	0	92	0	12
2019	Data sciences	55	34	6	6	0	0	0	89	6	17
2019	Policy	38	38	11	9	2	0	1	77	12	183
2019	Project management	28	47	11	8	4	1	1	77	12	104
2019	Other services to the public	17	49	16	15	2	0	2	67	17	57
2019	None of the above	44	41	2	8	5	0	0	85	13	89
2018	Client contact centre	31	55	3	8	3	0	0	86	12	32
2018	Communications or public affairs	35	42	13	9	1	0	0	77	10	96
2018	Science and technology	20	58	12	10	0	0	0	78	10	20
2018	Administration and operations	36	44	13	6	1	0	0	80	7	259
2018	Human resources	48	40	4	5	0	0	3	90	5	73
2018	Financial management	41	37	12	6	4	0	0	78	10	63
2018	Information management	56	38	7	0	0	0	0	93	0	14
2018	Information technology	38	28	18	13	0	3	0	68	14	38
2018	Internal audit	74	15	12	0	0	0	0	88	0	12
2018	Evaluation	46	40	10	0	4	0	0	86	4	21
2018	Data sciences	31	46	14	9	0	0	0	77	9	22
2018	Policy	19	52	13	13	2	0	1	72	16	192
2018	Project management	24	50	10	11	5	0	0	74	16	121
2018	Other services to the public	19	58	7	13	3	0	0	78	15	67
2018	None of the above	29	49	9	10	3	0	0	78	13	130
2017	Client contact centre	36	41	10	11	3	0	0	77	14	57
2017	Communications or public affairs	35	41	14	6	1	0	2	78	8	91
2017	Security	39	40	7	7	7	0	0	79	14	14
2017	Science and technology	25	57	11	4	0	0	4	85	4	24
2017	Administration and operations	30	46	11	10	1	1	1	77	11	274
2017	Human resources	54	30	13	3	0	0	0	84	3	68
2017	Financial management	41	39	7	9	4	0	0	80	13	59
2017	Procurement	49	20	20	11	0	0	0	69	11	10
2017	Information management	52	32	7	10	0	0	0	83	10	24
2017	Information technology	38	42	9	7	2	2	0	82	9	56
2017	Internal audit	58	30	0	6	6	0	0	88	12	15
2017	Evaluation	24	60	8	8	0	0	0	84	8	11
2017	Data sciences	0	63	8	29	0	0	0	63	29	10
2017	Policy	33	40	12	10	4	1	1	74	14	160
2017	Project management	27	52	7	10	3	0	1	80	13	139
2017	Other services to the public	42	44	11	3	0	0	0	86	3	60
2017	None of the above	30	44	10	12	2	0	2	76	14	159
2014	Client contact centre	35	36	8	18	3	0	0	71	21	63
2014	Communications or public affairs	40	35	10	10	1	1	4	78	11	110
2014	Access to information and privacy	16	42	34	0	8	0	0	58	8	12
2014	Security	29	40	10	0	10	0	10	77	11	10
2014	Science and technology	26	46	20	4	4	0	0	72	8	25
2014	Administration and operations	33	44	13	7	2	0	0	78	9	358
2014	Human resources	50	34	12	0	4	0	0	84	4	73
2014	Financial management	37	36	15	6	4	0	1	74	10	77
2014	Information management	39	34	6	18	0	0	3	75	18	31
2014	Information technology	16	30	18	25	9	0	2	47	34	70
2014	Internal audit	50	21	21	7	0	0	0	71	7	14
2014	Evaluation	21	53	11	5	5	0	5	78	10	17
2014	Other services to the public	31	44	10	12	3	0	0	75	15	117
2014	None of the above	25	44	14	11	5	0	0	69	16	326

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	24	10	10	5	0	0	75	15	38
2020	Communications or public affairs	44	45	6	6	0	0	0	88	6	83
2020	Security	79	14	0	7	0	0	0	93	7	14
2020	Science and technology	62	29	5	0	0	5	0	95	0	19
2020	Administration and operations	39	40	12	6	2	0	0	80	8	321
2020	Human resources	49	33	9	7	1	0	0	83	9	79
2020	Financial management	41	43	12	3	0	0	0	85	3	59
2020	Information management	60	21	6	13	0	0	0	81	13	17
2020	Information technology	54	27	13	0	5	0	0	82	5	55
2020	Internal audit	35	47	6	12	0	0	0	83	12	17
2020	Evaluation	23	47	6	18	0	6	0	75	19	17
2020	Data sciences	47	33	7	13	0	0	0	80	13	16
2020	Policy	35	37	14	11	2	1	0	73	13	217
2020	Project management	37	38	15	8	1	0	1	76	9	133
2020	Other services to the public	42	36	12	5	1	0	3	80	7	72
2020	None of the above	42	33	9	12	3	0	1	75	15	112
2019	Client contact centre	45	47	8	0	0	0	0	92	0	38
2019	Communications or public affairs	46	41	7	3	4	0	0	87	6	79
2019	Security	42	58	0	0	0	0	0	100	0	11
2019	Science and technology	78	22	0	0	0	0	0	100	0	20
2019	Administration and operations	47	43	6	3	1	0	0	89	4	275
2019	Human resources	71	25	2	0	1	0	0	96	1	67
2019	Financial management	62	27	9	2	0	0	0	89	2	53
2019	Real property	53	21	8	17	0	0	0	74	17	11
2019	Information management	64	28	4	0	4	0	0	92	4	21
2019	Information technology	46	41	3	5	4	0	0	88	10	39
2019	Internal audit	77	8	8	8	0	0	0	85	8	13
2019	Evaluation	61	39	0	0	0	0	0	100	0	12
2019	Data sciences	66	23	11	0	0	0	0	89	0	17
2019	Policy	52	32	8	5	2	1	0	85	7	182
2019	Project management	41	44	8	6	1	0	0	86	6	102
2019	Other services to the public	43	36	12	6	2	0	0	79	8	57
2019	None of the above	61	23	10	4	1	0	0	85	5	88
2017	Client contact centre	51	38	5	6	0	0	0	89	6	56
2017	Communications or public affairs	50	44	3	3	0	0	0	94	3	91
2017	Security	39	45	9	7	0	0	0	84	7	14
2017	Science and technology	87	13	0	0	0	0	0	100	0	24
2017	Administration and operations	49	43	5	2	2	0	0	91	4	273
2017	Human resources	56	38	3	1	1	0	0	94	3	68
2017	Financial management	50	39	3	5	2	2	0	90	6	59
2017	Procurement	69	20	0	11	0	0	0	89	11	10
2017	Information management	57	31	8	4	0	0	0	88	4	24
2017	Information technology	54	36	8	2	0	0	0	90	2	56
2017	Internal audit	71	12	17	0	0	0	0	83	0	15
2017	Evaluation	40	43	8	8	0	0	0	83	8	11
2017	Data sciences	72	28	0	0	0	0	0	100	0	10
2017	Policy	54	36	6	2	2	1	0	91	3	160
2017	Project management	47	40	8	2	1	0	1	88	4	138
2017	Other services to the public	63	31	5	0	2	0	0	94	2	60
2017	None of the above	56	33	6	2	3	1	0	89	5	158
2014	Client contact centre	48	42	9	1	0	0	0	89	1	63
2014	Communications or public affairs	48	44	2	4	1	0	2	94	5	110
2014	Access to information and privacy	24	58	10	8	0	0	0	82	8	12
2014	Security	63	28	0	0	0	0	9	100	0	11
2014	Science and technology	71	19	4	0	0	5	0	95	0	25
2014	Administration and operations	48	41	5	4	1	1	0	90	5	357
2014	Human resources	59	38	3	0	0	0	0	97	0	73
2014	Financial management	50	39	5	3	3	0	0	89	5	77
2014	Information management	47	43	6	3	0	0	0	91	3	31
2014	Information technology	44	34	13	5	4	0	0	77	9	70
2014	Internal audit	36	43	14	0	7	0	0	79	7	14
2014	Evaluation	32	58	5	0	0	5	0	94	0	17
2014	Other services to the public	49	39	5	7	0	1	0	88	7	117
2014	None of the above	45	36	11	7	1	0	0	81	8	326

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	30	14	2	0	0	0	83	2	39
2020	Communications or public affairs	57	28	9	5	1	0	0	85	6	85
2020	Security	72	21	7	0	0	0	0	93	0	14
2020	Science and technology	43	37	16	0	0	0	5	84	0	19
2020	Administration and operations	47	36	10	4	3	0	0	83	7	320
2020	Human resources	66	27	6	0	1	0	0	93	1	78
2020	Financial management	58	37	5	0	0	0	0	95	0	59
2020	Information management	57	27	0	5	11	0	0	84	16	17
2020	Information technology	56	29	4	6	5	0	0	85	11	55
2020	Internal audit	78	16	6	0	0	0	0	94	0	17
2020	Evaluation	41	30	12	6	12	0	0	71	18	17
2020	Data sciences	36	51	13	0	0	0	0	87	0	16
2020	Policy	44	29	10	12	5	0	0	73	17	215
2020	Project management	45	32	10	10	2	0	1	78	12	133
2020	Other services to the public	62	28	9	1	0	0	0	90	1	72
2020	None of the above	53	29	6	9	3	0	0	82	11	113
2019	Client contact centre	47	36	11	7	0	0	0	82	7	38
2019	Communications or public affairs	48	38	8	4	3	0	0	86	6	80
2019	Security	55	27	0	9	9	0	0	82	18	11
2019	Science and technology	35	51	5	0	4	0	5	90	5	20
2019	Administration and operations	44	38	7	6	3	1	1	84	9	278
2019	Human resources	75	21	1	0	1	1	0	97	2	67
2019	Financial management	63	33	2	2	0	0	0	96	2	53
2019	Real property	58	17	17	8	0	0	0	75	8	11
2019	Information management	43	53	0	4	0	0	0	96	4	21
2019	Information technology	61	35	0	2	3	0	0	96	4	39
2019	Internal audit	77	8	8	0	8	0	0	85	8	13
2019	Evaluation	46	47	0	7	0	0	0	93	7	12
2019	Data sciences	77	17	6	0	0	0	0	94	0	17
2019	Policy	52	34	6	6	2	0	0	86	8	180
2019	Project management	52	29	8	10	1	0	0	81	11	102
2019	Other services to the public	49	26	13	5	6	0	2	75	12	57
2019	None of the above	67	22	4	4	2	0	0	90	6	88
2018	Client contact centre	63	26	3	8	0	0	0	88	8	32
2018	Communications or public affairs	37	40	12	5	6	0	0	77	11	97
2018	Science and technology	58	33	5	5	0	0	0	90	5	20
2018	Administration and operations	48	36	6	7	2	1	0	85	9	257
2018	Human resources	73	21	4	3	0	0	0	93	3	73
2018	Financial management	42	41	6	10	2	0	0	83	12	62
2018	Information management	45	48	0	0	7	0	0	93	7	14
2018	Information technology	50	36	11	0	0	3	0	89	0	38
2018	Internal audit	51	30	0	19	0	0	0	81	19	12
2018	Evaluation	63	14	5	9	9	0	0	77	18	21
2018	Data sciences	58	29	5	8	0	0	0	87	8	22
2018	Policy	48	36	9	4	3	0	0	84	8	193
2018	Project management	53	27	8	8	3	0	0	80	11	122
2018	Other services to the public	54	31	7	1	7	0	0	85	8	67
2018	None of the above	48	33	8	6	3	0	3	83	9	130
2017	Client contact centre	49	33	13	5	0	0	0	82	5	56
2017	Communications or public affairs	48	34	7	9	1	0	0	83	10	91
2017	Security	50	22	0	14	7	0	7	78	22	14
2017	Science and technology	53	31	0	4	0	4	8	95	5	24
2017	Administration and operations	43	39	8	6	4	0	0	82	10	274
2017	Human resources	66	21	8	6	0	0	0	86	6	68
2017	Financial management	62	26	5	8	0	0	0	88	8	59
2017	Procurement	29	30	10	21	10	0	0	59	31	10
2017	Information management	50	33	8	4	0	0	6	88	4	24
2017	Information technology	52	37	5	4	0	0	2	91	4	56
2017	Internal audit	53	29	6	6	6	0	0	83	12	15
2017	Evaluation	51	25	8	8	8	0	0	75	16	11
2017	Data sciences	62	20	19	0	0	0	0	81	0	10
2017	Policy	41	36	8	8	6	0	1	77	14	160
2017	Project management	45	36	5	9	3	0	1	83	12	138
2017	Other services to the public	49	40	3	3	2	0	3	92	5	60
2017	None of the above	46	36	6	4	7	0	1	83	11	159
2014	Client contact centre	47	28	13	8	3	1	0	76	11	63
2014	Communications or public affairs	41	33	10	11	4	0	1	75	14	111
2014	Access to information and privacy	34	18	8	23	16	0	0	53	39	12
2014	Security	45	37	9	0	0	0	9	90	0	11
2014	Science and technology	53	31	12	4	0	0	0	84	4	25
2014	Administration and operations	42	37	10	7	2	1	2	81	9	358
2014	Human resources	56	30	9	5	0	0	0	86	5	73
2014	Financial management	51	30	10	5	4	0	0	81	9	77
2014	Information management	40	30	18	6	4	0	3	72	10	31
2014	Information technology	34	45	10	4	4	3	0	81	9	70
2014	Internal audit	29	50	7	7	7	0	0	79	14	14
2014	Evaluation	43	26	10	10	0	0	11	77	12	17
2014	Other services to the public	45	37	6	7	2	2	2	85	9	117
2014	None of the above	42	36	9	7	5	0	1	79	12	326

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	37	17	6	0	0	0	77	6	39
2020	Communications or public affairs	49	36	7	6	2	0	0	85	8	84
2020	Security	58	42	0	0	0	0	0	100	0	14
2020	Science and technology	70	26	0	5	0	0	0	95	5	19
2020	Administration and operations	40	44	10	4	2	0	0	84	6	319
2020	Human resources	42	50	4	5	0	0	0	91	5	79
2020	Financial management	44	51	5	0	0	0	0	95	0	59
2020	Information management	47	36	10	0	6	0	0	84	6	17
2020	Information technology	51	33	4	5	7	0	0	84	13	55
2020	Internal audit	60	40	0	0	0	0	0	100	0	17
2020	Evaluation	35	41	12	12	0	0	0	77	12	17
2020	Data sciences	38	42	0	13	7	0	0	80	20	16
2020	Policy	45	38	10	4	2	0	0	83	7	216
2020	Project management	41	42	8	5	3	1	0	83	9	134
2020	Other services to the public	52	33	6	7	3	0	0	85	10	71
2020	None of the above	50	34	10	6	0	0	0	84	6	114
2019	Client contact centre	47	35	14	2	2	0	0	81	4	38
2019	Communications or public affairs	30	48	11	6	5	0	0	78	11	80
2019	Security	33	45	0	13	9	0	0	78	22	11
2019	Science and technology	65	31	0	0	4	0	0	96	4	20
2019	Administration and operations	37	45	9	6	2	0	0	83	9	278
2019	Human resources	46	46	3	0	4	0	0	93	4	67
2019	Financial management	51	39	7	4	0	0	0	90	4	53
2019	Real property	14	52	8	17	0	0	10	72	19	11
2019	Information management	43	43	0	15	0	0	0	85	15	21
2019	Information technology	41	37	11	7	3	0	0	79	10	39
2019	Internal audit	61	31	0	0	8	0	0	92	8	13
2019	Evaluation	39	46	8	0	8	0	0	84	8	12
2019	Data sciences	49	28	17	6	0	0	0	77	6	17
2019	Policy	37	43	11	7	2	0	0	81	8	182
2019	Project management	38	45	10	5	3	0	0	83	7	104
2019	Other services to the public	34	42	16	7	1	0	0	76	8	57
2019	None of the above	56	30	8	3	3	0	0	86	6	88
2018	Client contact centre	44	31	11	14	0	0	0	75	14	32
2018	Communications or public affairs	33	50	8	7	2	0	0	83	9	97
2018	Science and technology	58	37	5	0	0	0	0	95	0	20
2018	Administration and operations	42	36	12	7	2	0	0	78	10	256
2018	Human resources	52	37	4	4	4	0	0	88	8	72
2018	Financial management	32	55	6	6	2	0	0	87	7	61
2018	Information management	36	46	11	0	7	0	0	82	7	14
2018	Information technology	35	38	11	8	8	0	0	73	17	38
2018	Internal audit	8	81	12	0	0	0	0	88	0	12
2018	Evaluation	32	45	9	10	4	0	0	77	14	21
2018	Data sciences	57	39	0	5	0	0	0	95	5	22
2018	Policy	33	47	8	9	3	0	0	80	12	193
2018	Project management	42	41	10	7	0	0	0	83	7	119
2018	Other services to the public	41	39	12	6	3	0	0	80	9	64
2018	None of the above	39	43	7	6	5	0	0	82	11	128
2017	Client contact centre	32	51	12	3	3	0	0	82	6	57
2017	Communications or public affairs	36	54	3	7	0	0	0	90	7	90
2017	Security	50	14	7	16	14	0	0	64	29	14
2017	Science and technology	45	37	14	4	0	0	0	82	4	24
2017	Administration and operations	30	51	7	9	3	0	0	81	12	274
2017	Human resources	34	48	10	3	6	0	0	82	8	68
2017	Financial management	32	49	15	3	2	0	0	80	5	59
2017	Procurement	20	59	10	11	0	0	0	79	11	10
2017	Information management	39	35	6	13	7	0	0	74	20	24
2017	Information technology	39	35	21	3	2	0	0	74	5	56
2017	Internal audit	30	53	12	6	0	0	0	83	6	15
2017	Evaluation	32	59	0	8	0	0	0	92	8	11
2017	Data sciences	56	35	0	9	0	0	0	91	9	10
2017	Policy	36	40	10	11	3	0	0	76	14	159
2017	Project management	40	50	4	4	2	0	0	89	6	139
2017	Other services to the public	53	38	5	3	2	0	0	91	5	60
2017	None of the above	41	40	8	4	7	0	0	81	11	159
2014	Client contact centre	37	49	10	2	3	0	0	85	5	63
2014	Communications or public affairs	30	46	10	8	4	0	1	77	12	111
2014	Access to information and privacy	8	42	26	8	16	0	0	50	24	12
2014	Security	18	28	37	8	0	0	9	50	9	11
2014	Science and technology	47	49	4	0	0	0	0	96	0	25
2014	Administration and operations	28	44	15	9	4	0	0	73	13	358
2014	Human resources	37	42	14	6	1	0	0	79	7	73
2014	Financial management	29	49	12	8	3	0	0	78	10	77
2014	Information management	54	37	6	0	3	0	0	91	3	31
2014	Information technology	23	47	19	2	7	1	0	71	10	70
2014	Internal audit	21	64	0	14	0	0	0	86	14	14
2014	Evaluation	37	42	10	10	0	0	0	79	10	17
2014	Other services to the public	24	55	11	8	2	0	0	80	10	117
2014	None of the above	32	45	11	9	4	0	0	77	12	326

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	31	25	9	0	0	0	67	9	39
2020	Communications or public affairs	41	43	11	3	2	0	0	84	6	84
2020	Security	63	37	0	0	0	0	0	100	0	14
2020	Science and technology	19	59	11	11	0	0	0	78	11	19
2020	Administration and operations	43	39	10	5	2	0	0	82	8	321
2020	Human resources	50	35	12	1	1	0	0	85	2	79
2020	Financial management	42	48	5	2	2	0	2	92	3	59
2020	Information management	34	44	10	6	5	0	0	79	11	17
2020	Information technology	53	29	11	4	4	0	0	82	7	55
2020	Internal audit	60	40	0	0	0	0	0	100	0	17
2020	Evaluation	29	41	6	11	12	0	0	71	23	17
2020	Data sciences	31	49	7	7	7	0	0	80	13	16
2020	Policy	44	44	3	7	2	0	0	88	8	217
2020	Project management	41	36	10	10	3	0	0	77	13	134
2020	Other services to the public	38	39	4	14	3	0	3	79	17	72
2020	None of the above	43	32	9	9	4	1	1	77	13	115
2019	Client contact centre	33	39	19	7	2	0	0	72	9	38
2019	Communications or public affairs	33	36	16	10	4	0	1	70	14	80
2019	Security	27	45	0	18	9	0	0	73	27	11
2019	Science and technology	20	47	9	19	4	0	0	67	24	20
2019	Administration and operations	31	46	13	7	3	0	0	77	10	276
2019	Human resources	49	32	10	3	4	0	1	83	7	67
2019	Financial management	48	38	10	2	2	0	0	87	4	53
2019	Real property	22	41	10	10	17	0	0	63	27	11
2019	Information management	29	58	4	4	0	4	0	91	4	21
2019	Information technology	49	30	14	4	3	0	0	79	7	39
2019	Internal audit	62	31	0	0	8	0	0	92	8	13
2019	Evaluation	30	47	8	8	8	0	0	76	16	12
2019	Data sciences	50	34	5	11	0	0	0	84	11	17
2019	Policy	41	39	7	11	0	0	1	81	11	183
2019	Project management	34	43	7	10	5	0	0	77	16	102
2019	Other services to the public	33	36	19	5	7	0	0	69	12	57
2019	None of the above	47	33	6	9	3	1	0	81	13	89
2018	Client contact centre	49	26	12	6	8	0	0	74	14	31
2018	Communications or public affairs	34	34	19	8	5	0	0	68	13	96
2018	Science and technology	34	34	12	15	5	0	0	68	20	20
2018	Administration and operations	39	36	12	11	2	0	0	75	14	258
2018	Human resources	51	32	13	3	1	0	0	83	4	73
2018	Financial management	29	41	18	11	2	0	0	69	13	62
2018	Information management	18	63	7	13	0	0	0	80	13	14
2018	Information technology	43	38	16	3	0	0	0	81	3	38
2018	Internal audit	29	37	22	12	0	0	0	66	12	12
2018	Evaluation	35	47	9	0	9	0	0	82	9	21
2018	Data sciences	44	26	17	13	0	0	0	70	13	22
2018	Policy	33	45	9	8	5	0	0	78	13	193
2018	Project management	37	34	13	6	9	0	0	72	15	121
2018	Other services to the public	31	37	19	11	2	0	0	68	14	67
2018	None of the above	34	37	9	12	8	0	0	71	20	130
2017	Client contact centre	32	42	18	4	5	0	0	74	9	57
2017	Communications or public affairs	44	38	15	2	1	0	0	82	3	89
2017	Security	27	41	11	7	14	0	0	68	21	14
2017	Science and technology	33	48	0	15	4	0	0	81	19	24
2017	Administration and operations	32	41	13	10	3	0	0	73	14	274
2017	Human resources	41	38	11	7	3	0	0	79	10	68
2017	Financial management	41	29	20	5	5	0	0	70	9	59
2017	Procurement	30	10	10	41	10	0	0	40	51	10
2017	Information management	42	25	10	15	7	0	0	67	22	24
2017	Information technology	37	30	19	14	0	0	0	66	14	56
2017	Internal audit	41	30	11	12	6	0	0	71	17	15
2017	Evaluation	50	33	0	8	8	0	0	83	17	11
2017	Data sciences	38	53	0	0	9	0	0	91	9	10
2017	Policy	36	35	12	10	7	0	0	71	17	159
2017	Project management	27	44	14	11	3	0	0	71	15	139
2017	Other services to the public	44	35	12	5	5	0	0	79	9	60
2017	None of the above	37	37	11	7	8	1	0	74	15	159
2014	Client contact centre	31	40	21	3	5	0	0	71	8	63
2014	Communications or public affairs	32	29	15	17	6	0	1	61	24	111
2014	Access to information and privacy	16	18	50	0	16	0	0	34	16	12
2014	Security	18	36	28	9	0	0	9	60	10	11
2014	Science and technology	37	35	16	12	0	0	0	72	12	25
2014	Administration and operations	30	41	18	8	3	0	0	70	12	358
2014	Human resources	42	42	8	6	3	0	0	84	8	73
2014	Financial management	33	41	16	5	5	0	0	74	10	77
2014	Information management	42	33	13	9	3	0	0	75	12	31
2014	Information technology	27	41	14	8	8	0	1	69	16	70
2014	Internal audit	21	71	0	7	0	0	0	93	7	14
2014	Evaluation	33	52	10	0	5	0	0	85	5	17
2014	Other services to the public	29	43	10	13	6	0	0	72	19	117
2014	None of the above	30	34	15	16	3	1	0	65	20	326

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	12	8	0	0	79	8	39
2020	Communications or public affairs	37	45	7	8	1	1	83	10	84
2020	Security	56	44	0	0	0	0	100	0	14
2020	Science and technology	36	48	0	16	0	0	84	16	19
2020	Administration and operations	42	45	7	4	2	0	87	6	320
2020	Human resources	50	38	8	4	1	0	87	5	77
2020	Financial management	44	44	8	3	0	0	88	3	59
2020	Information management	40	23	13	19	5	0	63	24	17
2020	Information technology	47	35	13	2	4	0	82	5	55
2020	Internal audit	42	52	6	0	0	0	94	0	17
2020	Evaluation	29	59	0	12	0	0	88	12	17
2020	Data sciences	24	49	13	13	0	0	73	13	16
2020	Policy	38	40	10	8	3	0	78	12	215
2020	Project management	37	47	9	3	4	0	84	7	133
2020	Other services to the public	49	33	7	10	1	0	82	11	72
2020	None of the above	41	42	7	8	1	1	84	9	112
2019	Client contact centre	44	39	17	0	0	0	83	0	38
2019	Communications or public affairs	30	44	14	9	3	0	74	11	80
2019	Security	34	35	9	13	9	0	69	22	11
2019	Science and technology	44	48	4	0	4	0	91	4	20
2019	Administration and operations	35	48	9	7	1	0	83	8	275
2019	Human resources	32	50	11	4	3	0	82	7	66
2019	Financial management	39	51	10	0	0	0	90	0	51
2019	Real property	18	37	17	10	17	0	55	27	11
2019	Information management	26	60	10	4	0	0	85	4	21
2019	Information technology	33	50	5	6	5	0	83	11	39
2019	Internal audit	62	31	0	0	8	0	92	8	13
2019	Evaluation	31	46	8	8	8	0	76	16	12
2019	Data sciences	27	33	40	0	0	0	60	0	17
2019	Policy	31	37	14	11	6	1	69	17	182
2019	Project management	33	46	10	11	0	0	79	11	103
2019	Other services to the public	31	52	12	3	2	0	83	5	57
2019	None of the above	44	38	6	6	5	0	82	11	88
2018	Client contact centre	29	39	17	15	0	0	68	15	31
2018	Communications or public affairs	33	40	16	10	1	0	73	11	97
2018	Science and technology	53	28	0	19	0	0	81	19	20
2018	Administration and operations	35	44	12	7	2	0	79	9	259
2018	Human resources	48	32	13	6	0	0	80	6	73
2018	Financial management	30	46	12	11	2	0	76	13	62
2018	Information management	24	53	23	0	0	0	77	0	14
2018	Information technology	35	42	8	8	7	0	77	15	38
2018	Internal audit	44	37	19	0	0	0	81	0	12
2018	Evaluation	24	57	0	15	4	0	81	19	20
2018	Data sciences	42	40	9	5	5	0	82	9	22
2018	Policy	25	41	13	13	8	0	66	21	193
2018	Project management	36	41	11	11	2	0	76	13	122
2018	Other services to the public	38	49	11	1	0	0	88	1	66
2018	None of the above	31	45	10	8	6	0	76	14	130
2017	Client contact centre	38	42	10	5	6	0	80	10	57
2017	Communications or public affairs	28	40	16	13	3	0	68	16	90
2017	Security	36	28	16	7	14	0	64	21	14
2017	Science and technology	51	44	5	0	0	0	95	0	24
2017	Administration and operations	30	49	11	8	2	0	79	10	274
2017	Human resources	38	35	14	8	4	0	73	13	68
2017	Financial management	32	45	11	8	5	0	76	12	59
2017	Procurement	30	40	20	11	0	0	69	11	10
2017	Information management	50	28	3	12	7	0	78	19	24
2017	Information technology	27	51	12	7	2	2	79	9	56
2017	Internal audit	42	35	6	0	17	0	77	17	15
2017	Evaluation	50	16	17	17	0	0	66	17	11
2017	Data sciences	27	56	9	0	9	0	82	9	10
2017	Policy	28	38	14	12	7	0	66	20	159
2017	Project management	35	46	8	8	3	0	81	11	138
2017	Other services to the public	45	43	6	3	3	0	87	6	60
2017	None of the above	37	39	12	9	4	0	75	13	159

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	30	15	3	6	0	0	76	9	38
2020	Communications or public affairs	40	49	7	4	0	0	0	89	4	84
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	56	39	5	0	0	0	0	95	0	19
2020	Administration and operations	52	38	7	2	1	0	0	90	3	320
2020	Human resources	44	48	3	2	4	0	0	91	6	79
2020	Financial management	54	41	5	0	0	0	0	95	0	58
2020	Information management	39	39	16	5	0	0	0	79	5	17
2020	Information technology	49	36	9	2	4	0	0	85	5	55
2020	Internal audit	78	22	0	0	0	0	0	100	0	17
2020	Evaluation	41	41	6	12	0	0	0	82	12	17
2020	Data sciences	24	64	11	0	0	0	0	89	0	16
2020	Policy	59	30	5	5	1	0	0	89	6	216
2020	Project management	57	35	5	2	2	0	0	92	3	134
2020	Other services to the public	55	33	7	1	1	0	1	90	3	71
2020	None of the above	51	36	4	6	1	0	2	89	7	115
2019	Client contact centre	45	48	7	0	0	0	0	93	0	38
2019	Communications or public affairs	38	48	8	4	3	0	0	86	6	80
2019	Security	47	30	10	14	0	0	0	77	14	10
2019	Science and technology	46	45	9	0	0	0	0	91	0	19
2019	Administration and operations	45	43	8	3	1	0	0	88	4	274
2019	Human resources	44	37	16	0	3	0	0	81	3	67
2019	Financial management	59	36	5	0	0	0	0	95	0	53
2019	Real property	8	57	17	0	17	0	0	65	17	11
2019	Information management	51	33	4	8	0	0	4	87	8	20
2019	Information technology	36	42	20	0	3	0	0	78	3	39
2019	Internal audit	69	31	0	0	0	0	0	100	0	13
2019	Evaluation	45	32	16	0	8	0	0	76	8	12
2019	Data sciences	49	45	0	6	0	0	0	94	6	17
2019	Policy	50	36	9	4	1	0	0	87	5	183
2019	Project management	41	46	9	4	0	0	0	87	4	103
2019	Other services to the public	45	40	12	2	2	0	0	84	4	57
2019	None of the above	54	37	4	5	0	0	0	91	5	88
2018	Client contact centre	31	54	13	0	3	0	0	85	3	32
2018	Communications or public affairs	42	48	5	4	0	0	1	91	4	97
2018	Science and technology	58	23	10	10	0	0	0	81	10	20
2018	Administration and operations	47	42	6	3	1	1	0	90	4	260
2018	Human resources	58	26	13	3	0	0	0	84	3	73
2018	Financial management	40	43	11	5	0	2	0	84	5	63
2018	Information management	43	44	7	6	0	0	0	88	6	14
2018	Information technology	41	50	10	0	0	0	0	90	0	38
2018	Internal audit	85	15	0	0	0	0	0	100	0	12
2018	Evaluation	54	33	9	0	4	0	0	87	4	21
2018	Data sciences	54	27	5	14	0	0	0	82	14	22
2018	Policy	44	45	7	3	1	0	0	88	4	195
2018	Project management	48	42	8	2	1	0	0	90	2	121
2018	Other services to the public	52	39	8	0	1	0	0	91	1	67
2018	None of the above	47	38	7	4	3	0	0	85	8	130
2017	Client contact centre	39	42	11	3	4	0	0	82	7	57
2017	Communications or public affairs	38	49	9	2	2	0	0	87	4	90
2017	Security	32	39	9	7	14	0	0	71	21	14
2017	Science and technology	59	32	0	0	0	9	0	100	0	24
2017	Administration and operations	39	48	9	3	1	0	0	88	4	273
2017	Human resources	42	36	16	3	1	1	0	79	4	68
2017	Financial management	41	44	9	5	2	0	0	85	6	59
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	33	8	7	0	0	0	85	7	24
2017	Information technology	42	35	12	8	0	0	2	79	9	56
2017	Internal audit	53	42	6	0	0	0	0	94	0	15
2017	Evaluation	59	41	0	0	0	0	0	100	0	11
2017	Data sciences	64	27	0	0	9	0	0	91	9	10
2017	Policy	40	38	9	9	3	0	0	78	13	160
2017	Project management	45	47	6	1	1	0	0	92	3	139
2017	Other services to the public	61	28	6	2	3	0	0	89	5	59
2017	None of the above	46	39	6	5	3	1	0	85	8	159
2014	Client contact centre	43	43	8	6	0	0	0	86	6	63
2014	Communications or public affairs	35	46	13	4	1	0	1	82	4	111
2014	Access to information and privacy	26	34	32	8	0	0	0	60	8	12
2014	Security	27	45	18	0	0	0	9	80	0	11
2014	Science and technology	52	44	0	4	0	0	0	96	4	25
2014	Administration and operations	33	49	10	4	2	1	0	83	6	358
2014	Human resources	42	40	11	5	0	0	1	83	6	73
2014	Financial management	39	46	13	1	1	0	0	85	3	77
2014	Information management	45	33	10	8	4	0	0	78	12	31
2014	Information technology	35	40	17	6	2	0	0	74	8	70
2014	Internal audit	50	50	0	0	0	0	0	100	0	14
2014	Evaluation	37	42	21	0	0	0	0	79	0	17
2014	Other services to the public	39	48	5	5	2	0	0	88	7	117
2014	None of the above	44	35	10	8	2	0	0	80	10	326

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	35	18	5	6	0	71	12	38
2020	Communications or public affairs	44	36	12	6	2	0	80	8	84
2020	Security	65	35	0	0	0	0	100	0	14
2020	Science and technology	25	64	0	11	0	0	89	11	19
2020	Administration and operations	46	36	9	5	4	0	82	9	319
2020	Human resources	42	42	12	4	0	0	84	4	78
2020	Financial management	42	50	5	2	0	2	93	2	58
2020	Information management	27	57	11	5	0	0	84	5	17
2020	Information technology	44	36	9	4	7	0	80	11	55
2020	Internal audit	54	40	6	0	0	0	94	0	17
2020	Evaluation	36	47	0	12	6	0	82	18	17
2020	Data sciences	44	43	0	0	13	0	87	13	16
2020	Policy	52	30	8	6	5	0	81	10	217
2020	Project management	39	39	13	6	3	0	78	9	134
2020	Other services to the public	39	38	8	10	5	0	77	15	72
2020	None of the above	46	35	7	9	3	0	81	12	115
2019	Client contact centre	46	34	15	4	0	0	80	4	38
2019	Communications or public affairs	41	36	10	11	3	0	77	14	80
2019	Security	42	22	18	9	9	0	64	18	11
2019	Science and technology	35	51	0	10	4	0	86	14	20
2019	Administration and operations	33	47	11	6	3	0	80	9	274
2019	Human resources	40	41	11	5	3	0	81	8	66
2019	Financial management	54	35	10	2	0	0	88	2	53
2019	Real property	23	24	25	17	10	0	48	27	11
2019	Information management	31	60	4	4	0	0	92	4	21
2019	Information technology	39	43	11	4	3	0	82	7	39
2019	Internal audit	69	23	0	0	8	0	92	8	13
2019	Evaluation	38	47	8	0	8	0	84	8	12
2019	Data sciences	50	39	6	0	6	0	89	6	17
2019	Policy	42	32	15	6	4	0	75	10	183
2019	Project management	33	42	13	10	2	0	75	12	102
2019	Other services to the public	35	36	16	9	5	0	71	13	57
2019	None of the above	43	40	8	7	2	0	83	9	88
2018	Client contact centre	42	24	26	3	5	0	66	8	32
2018	Communications or public affairs	27	48	14	8	3	0	75	11	97
2018	Science and technology	33	47	0	20	0	0	80	20	20
2018	Administration and operations	41	36	12	8	3	1	77	11	260
2018	Human resources	53	36	6	3	3	0	89	5	73
2018	Financial management	37	45	10	5	3	0	82	8	63
2018	Information management	37	44	6	14	0	0	81	14	14
2018	Information technology	42	42	14	0	3	0	83	3	37
2018	Internal audit	29	52	19	0	0	0	81	0	12
2018	Evaluation	36	41	9	5	9	0	77	14	21
2018	Data sciences	42	41	8	4	5	0	83	8	22
2018	Policy	39	35	11	11	4	0	74	15	195
2018	Project management	31	45	10	8	6	0	76	14	121
2018	Other services to the public	32	37	21	8	3	0	69	11	66
2018	None of the above	46	32	6	9	7	0	78	16	129
2017	Client contact centre	25	46	19	5	6	0	71	10	57
2017	Communications or public affairs	36	48	11	3	2	0	83	5	90
2017	Security	36	28	9	7	21	0	64	28	14
2017	Science and technology	43	33	8	4	4	9	83	8	24
2017	Administration and operations	32	44	12	10	3	0	76	13	273
2017	Human resources	38	40	10	6	6	1	79	12	68
2017	Financial management	44	35	12	2	6	2	80	8	59
2017	Procurement	10	40	29	21	0	0	49	21	10
2017	Information management	36	33	15	8	7	0	70	15	24
2017	Information technology	40	30	20	11	0	0	70	11	55
2017	Internal audit	41	36	12	0	12	0	77	12	15
2017	Evaluation	42	41	8	0	8	0	83	8	11
2017	Data sciences	64	19	0	9	9	0	82	18	10
2017	Policy	38	34	12	9	7	0	72	16	160
2017	Project management	37	42	10	9	4	0	78	12	139
2017	Other services to the public	40	38	11	8	3	0	79	11	60
2017	None of the above	37	40	5	6	11	1	78	16	157

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	38	7	2	4	0	0	86	6	39
2020	Communications or public affairs	48	41	8	2	0	0	0	89	2	83
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	85	15	0	0	0	0	0	100	0	19
2020	Administration and operations	55	33	9	1	1	0	0	88	2	321
2020	Human resources	45	46	5	4	0	0	0	91	4	78
2020	Financial management	48	48	3	0	0	0	0	97	0	58
2020	Information management	69	21	10	0	0	0	0	90	0	17
2020	Information technology	64	22	7	4	4	0	0	86	7	55
2020	Internal audit	67	33	0	0	0	0	0	100	0	17
2020	Evaluation	53	23	6	18	0	0	0	77	18	17
2020	Data sciences	58	25	18	0	0	0	0	82	0	16
2020	Policy	56	36	6	2	0	0	0	91	3	215
2020	Project management	56	34	4	2	3	0	0	91	5	133
2020	Other services to the public	64	22	8	1	3	0	1	88	4	72
2020	None of the above	62	27	7	3	0	0	1	90	3	114
2019	Client contact centre	53	39	6	2	0	0	0	92	2	38
2019	Communications or public affairs	52	32	8	8	1	0	0	84	9	80
2019	Security	33	45	13	0	9	0	0	78	9	11
2019	Science and technology	86	14	0	0	0	0	0	100	0	20
2019	Administration and operations	47	40	6	5	1	1	0	88	6	274
2019	Human resources	55	35	7	0	3	0	0	90	3	67
2019	Financial management	68	28	4	0	0	0	0	96	0	53
2019	Real property	10	53	0	27	10	0	0	63	37	11
2019	Information management	57	35	4	4	0	0	0	92	4	21
2019	Information technology	50	35	11	2	3	0	0	85	5	39
2019	Internal audit	69	31	0	0	0	0	0	100	0	13
2019	Evaluation	39	46	8	0	8	0	0	84	8	12
2019	Data sciences	66	28	0	6	0	0	0	94	6	17
2019	Policy	53	33	9	3	1	0	1	86	4	183
2019	Project management	56	34	5	5	0	0	0	90	5	102
2019	Other services to the public	53	36	8	2	0	0	0	90	2	57
2019	None of the above	56	32	7	4	1	0	0	88	5	89
2018	Client contact centre	45	26	23	6	0	0	0	71	6	31
2018	Communications or public affairs	41	47	9	2	2	0	0	87	4	97
2018	Science and technology	71	24	5	0	0	0	0	95	0	20
2018	Administration and operations	46	37	11	4	1	0	0	84	5	258
2018	Human resources	61	30	4	3	1	0	1	92	4	72
2018	Financial management	49	49	1	0	2	0	0	98	2	62
2018	Information management	50	43	7	0	0	0	0	93	0	14
2018	Information technology	38	43	13	3	3	0	0	81	6	38
2018	Internal audit	51	49	0	0	0	0	0	100	0	12
2018	Evaluation	45	41	0	10	4	0	0	86	14	21
2018	Data sciences	64	27	0	9	0	0	0	91	9	22
2018	Policy	50	34	11	4	1	0	0	85	5	195
2018	Project management	54	35	9	2	0	0	0	89	2	119
2018	Other services to the public	52	33	7	7	0	0	0	85	7	64
2018	None of the above	55	36	4	1	4	1	0	92	5	128
2017	Client contact centre	55	30	12	0	3	0	0	85	3	57
2017	Communications or public affairs	53	35	9	3	0	0	0	88	3	90
2017	Security	50	29	0	7	14	0	0	79	21	14
2017	Science and technology	59	28	0	4	0	9	0	96	4	24
2017	Administration and operations	48	37	11	3	1	0	0	85	4	272
2017	Human resources	45	46	6	3	0	0	0	92	3	68
2017	Financial management	47	38	14	0	2	0	0	85	2	58
2017	Procurement	40	49	0	11	0	0	0	89	11	10
2017	Information management	54	26	9	4	7	0	0	80	11	24
2017	Information technology	52	33	13	2	0	0	0	85	2	56
2017	Internal audit	77	17	0	6	0	0	0	94	6	15
2017	Evaluation	59	33	8	0	0	0	0	92	0	11
2017	Data sciences	82	9	0	9	0	0	0	91	9	10
2017	Policy	50	32	12	4	2	0	0	82	6	160
2017	Project management	54	41	3	1	1	0	0	95	2	139
2017	Other services to the public	61	30	7	0	2	0	0	92	2	59
2017	None of the above	54	32	9	3	3	0	0	85	6	158
2014	Client contact centre	63	34	0	0	3	0	0	97	3	63
2014	Communications or public affairs	50	38	6	3	2	0	1	89	5	111
2014	Access to information and privacy	24	52	16	8	0	0	0	76	8	12
2014	Security	27	37	27	0	0	0	9	71	0	11
2014	Science and technology	72	20	4	4	0	0	0	92	4	25
2014	Administration and operations	54	31	11	2	2	0	0	85	4	358
2014	Human resources	57	34	10	0	0	0	0	90	0	73
2014	Financial management	54	37	7	1	1	0	0	91	3	77
2014	Information management	66	30	4	0	0	0	0	96	0	31
2014	Information technology	53	32	10	2	1	1	0	86	4	70
2014	Internal audit	57	43	0	0	0	0	0	100	0	14
2014	Evaluation	36	48	10	5	0	0	0	85	5	17
2014	Other services to the public	58	34	6	2	0	0	0	92	2	117
2014	None of the above	58	32	6	3	1	0	0	90	4	325

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	36	15	16	0	0	0	69	16	39
2020	Communications or public affairs	37	45	12	6	1	0	0	81	7	83
2020	Security	56	44	0	0	0	0	0	100	0	14
2020	Science and technology	47	37	6	11	0	0	0	83	11	19
2020	Administration and operations	39	40	12	6	2	1	0	79	8	320
2020	Human resources	51	32	13	0	2	1	0	84	2	79
2020	Financial management	36	43	22	0	0	0	0	78	0	59
2020	Information management	36	34	8	17	6	0	0	70	22	16
2020	Information technology	44	27	14	7	5	0	2	72	13	55
2020	Internal audit	54	46	0	0	0	0	0	100	0	17
2020	Evaluation	24	53	18	0	6	0	0	77	6	17
2020	Data sciences	29	51	13	7	0	0	0	80	7	16
2020	Policy	40	42	10	6	3	0	0	82	8	217
2020	Project management	45	40	5	6	3	0	0	86	9	134
2020	Other services to the public	28	39	15	10	7	0	1	68	17	72
2020	None of the above	46	36	7	9	2	0	1	82	11	113
2019	Client contact centre	42	34	14	8	2	0	0	76	10	38
2019	Communications or public affairs	26	51	11	9	4	0	0	76	13	80
2019	Security	42	40	0	9	9	0	0	82	18	11
2019	Science and technology	35	29	17	14	4	0	0	64	19	20
2019	Administration and operations	30	46	14	8	2	1	1	76	10	275
2019	Human resources	40	37	19	0	3	0	0	78	3	67
2019	Financial management	51	32	15	0	0	0	2	84	0	53
2019	Real property	0	42	43	15	0	0	0	42	15	11
2019	Information management	33	30	10	19	8	0	0	63	27	21
2019	Information technology	42	40	8	7	3	0	0	82	10	39
2019	Internal audit	61	31	0	0	8	0	0	92	8	13
2019	Evaluation	8	39	38	8	8	0	0	47	16	12
2019	Data sciences	46	36	18	0	0	0	0	82	0	16
2019	Policy	35	39	12	9	4	0	0	74	13	182
2019	Project management	33	43	10	12	3	0	0	75	15	103
2019	Other services to the public	31	40	14	11	4	0	0	71	15	57
2019	None of the above	47	34	7	7	4	1	0	82	11	88
2018	Client contact centre	36	28	22	6	8	0	0	63	14	32
2018	Communications or public affairs	21	51	15	9	4	0	0	72	13	95
2018	Science and technology	48	33	5	5	10	0	0	80	15	20
2018	Administration and operations	38	36	10	10	5	0	1	75	15	259
2018	Human resources	51	33	7	5	1	0	2	86	7	73
2018	Financial management	32	39	20	6	3	0	0	71	8	62
2018	Information management	18	62	14	7	0	0	0	80	7	14
2018	Information technology	35	40	11	14	0	0	0	75	14	38
2018	Internal audit	37	44	7	12	0	0	0	81	12	12
2018	Evaluation	29	37	8	13	9	0	4	68	23	21
2018	Data sciences	43	39	9	9	0	0	0	82	9	22
2018	Policy	35	37	13	9	5	1	0	73	14	194
2018	Project management	33	47	10	6	4	0	0	80	10	119
2018	Other services to the public	34	45	7	10	4	0	0	79	14	66
2018	None of the above	34	42	9	7	7	0	0	77	14	130
2017	Client contact centre	40	36	14	5	6	0	0	76	11	57
2017	Communications or public affairs	42	40	12	5	1	0	0	82	6	91
2017	Security	36	14	9	21	14	0	7	54	37	14
2017	Science and technology	24	65	0	4	7	0	0	89	11	24
2017	Administration and operations	30	43	14	10	3	1	0	74	13	271
2017	Human resources	40	42	4	7	7	0	0	81	14	68
2017	Financial management	41	31	11	13	3	0	0	72	16	58
2017	Procurement	40	29	0	31	0	0	0	69	31	10
2017	Information management	39	46	0	8	7	0	0	85	15	24
2017	Information technology	38	32	16	11	2	0	2	71	13	56
2017	Internal audit	47	30	11	0	12	0	0	77	12	15
2017	Evaluation	32	33	8	8	0	0	18	80	10	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	33	35	14	12	6	0	0	68	18	160
2017	Project management	31	50	10	7	1	0	0	81	8	138
2017	Other services to the public	49	38	6	5	2	0	0	88	6	60
2017	None of the above	37	36	12	7	8	1	0	73	15	158
2014	Client contact centre	22	35	24	13	5	2	0	57	18	63
2014	Communications or public affairs	31	37	11	15	5	1	1	69	20	111
2014	Access to information and privacy	16	34	27	16	8	0	0	50	23	12
2014	Security	9	45	18	9	9	0	9	60	20	11
2014	Science and technology	24	61	7	8	0	0	0	85	8	25
2014	Administration and operations	24	46	14	10	4	0	1	71	14	358
2014	Human resources	37	34	18	8	1	0	1	72	9	73
2014	Financial management	26	48	15	8	4	0	0	74	12	77
2014	Information management	38	30	26	3	3	0	0	68	6	31
2014	Information technology	25	32	21	20	2	0	0	57	22	70
2014	Internal audit	21	64	7	7	0	0	0	86	7	14
2014	Evaluation	22	41	21	16	0	0	0	63	16	17
2014	Other services to the public	18	52	12	11	6	0	1	71	17	117
2014	None of the above	27	40	12	15	5	0	1	68	20	326

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	29	17	12	6	0	0	64	19	39
2020	Communications or public affairs	46	36	12	6	1	0	0	82	7	84
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	63	27	0	5	0	5	0	95	5	19
2020	Administration and operations	43	39	12	5	2	0	0	81	7	320
2020	Human resources	57	31	9	1	2	0	0	88	4	79
2020	Financial management	53	41	5	2	0	0	0	94	2	59
2020	Information management	44	32	8	5	10	0	0	77	15	17
2020	Information technology	45	35	11	5	4	0	0	80	9	55
2020	Internal audit	72	28	0	0	0	0	0	100	0	17
2020	Evaluation	41	35	6	17	0	0	0	77	17	17
2020	Data sciences	51	38	11	0	0	0	0	89	0	16
2020	Policy	46	32	14	6	2	0	0	78	8	216
2020	Project management	51	33	6	7	2	1	1	86	9	134
2020	Other services to the public	38	36	10	8	7	0	1	75	15	72
2020	None of the above	45	34	8	9	2	0	1	80	11	115
2019	Client contact centre	47	38	5	8	2	0	0	85	10	38
2019	Communications or public affairs	39	41	10	6	4	0	0	80	10	79
2019	Security	42	27	13	9	9	0	0	69	18	11
2019	Science and technology	44	14	29	9	4	0	0	58	13	20
2019	Administration and operations	39	37	14	7	3	0	0	76	10	275
2019	Human resources	49	34	13	2	3	0	0	83	5	65
2019	Financial management	59	31	8	2	0	0	0	90	2	53
2019	Real property	18	39	27	8	0	8	0	62	8	11
2019	Information management	46	21	12	17	4	0	0	67	21	21
2019	Information technology	45	38	11	3	4	0	0	82	7	39
2019	Internal audit	77	15	0	0	8	0	0	92	8	13
2019	Evaluation	53	16	16	8	8	0	0	68	16	12
2019	Data sciences	49	39	11	0	0	0	0	89	0	17
2019	Policy	37	42	8	11	2	0	0	79	12	183
2019	Project management	39	39	13	5	5	0	0	78	9	103
2019	Other services to the public	22	45	14	14	5	0	0	67	19	57
2019	None of the above	43	39	8	7	4	0	0	81	11	89
2018	Client contact centre	36	33	23	6	3	0	0	69	8	30
2018	Communications or public affairs	29	44	15	9	3	1	0	73	12	97
2018	Science and technology	48	39	0	8	5	0	0	87	13	20
2018	Administration and operations	45	32	11	10	2	0	0	77	11	259
2018	Human resources	52	30	11	6	1	0	0	82	8	72
2018	Financial management	39	43	11	3	4	0	0	82	7	63
2018	Information management	42	33	18	7	0	0	0	76	7	14
2018	Information technology	35	40	10	12	3	0	0	75	15	38
2018	Internal audit	59	22	19	0	0	0	0	81	0	12
2018	Evaluation	46	27	15	4	4	0	4	76	9	21
2018	Data sciences	60	17	22	0	0	0	0	78	0	21
2018	Policy	38	34	14	9	4	0	1	73	13	195
2018	Project management	46	36	9	8	2	0	0	81	10	120
2018	Other services to the public	38	37	10	11	4	0	0	75	15	66
2018	None of the above	40	34	10	7	8	0	0	75	15	129
2017	Client contact centre	35	43	14	2	6	0	0	78	7	57
2017	Communications or public affairs	52	32	12	4	0	0	0	84	4	91
2017	Security	36	21	16	7	14	0	7	61	22	14
2017	Science and technology	65	11	12	4	4	4	0	79	8	24
2017	Administration and operations	36	42	12	7	3	0	0	78	10	271
2017	Human resources	44	32	11	10	3	0	0	76	13	68
2017	Financial management	46	30	15	8	2	0	0	76	9	58
2017	Procurement	30	39	0	31	0	0	0	69	31	10
2017	Information management	36	46	6	11	0	0	0	83	11	24
2017	Information technology	42	35	11	9	2	2	0	78	11	56
2017	Internal audit	54	23	6	6	12	0	0	77	17	15
2017	Evaluation	41	42	0	8	8	0	0	83	17	11
2017	Data sciences	46	54	0	0	0	0	0	100	0	10
2017	Policy	34	39	13	8	6	0	0	73	14	160
2017	Project management	45	37	10	7	1	0	0	81	8	139
2017	Other services to the public	49	40	6	2	3	0	0	89	5	60
2017	None of the above	42	39	6	7	7	0	0	80	14	158
2014	Client contact centre	30	40	16	8	0	2	4	74	9	62
2014	Communications or public affairs	38	33	13	9	6	0	1	72	15	111
2014	Access to information and privacy	16	37	24	16	8	0	0	53	23	12
2014	Security	9	45	28	9	0	0	9	60	10	11
2014	Science and technology	55	22	15	4	4	0	0	76	9	25
2014	Administration and operations	29	40	16	11	4	0	0	69	15	358
2014	Human resources	44	43	11	1	1	0	0	86	3	73
2014	Financial management	32	46	13	5	4	0	0	78	9	77
2014	Information management	47	38	12	0	3	0	0	85	3	31
2014	Information technology	28	39	17	13	4	0	0	66	17	70
2014	Internal audit	36	50	7	0	7	0	0	86	7	14
2014	Evaluation	32	31	15	16	5	0	0	64	21	17
2014	Other services to the public	28	40	16	13	4	0	0	67	17	117
2014	None of the above	24	41	13	11	10	0	0	66	21	325

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	32	19	12	0	0	0	70	12	39
2020	Communications or public affairs	40	44	9	3	2	1	0	85	5	84
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	46	37	6	11	0	0	0	83	11	19
2020	Administration and operations	42	44	8	4	2	0	0	86	6	318
2020	Human resources	45	47	6	3	0	0	0	91	3	78
2020	Financial management	48	46	5	2	0	0	0	93	2	59
2020	Information management	35	39	0	5	21	0	0	74	26	17
2020	Information technology	44	38	11	4	4	0	0	82	7	55
2020	Internal audit	69	31	0	0	0	0	0	100	0	16
2020	Evaluation	30	59	6	6	0	0	0	88	6	17
2020	Data sciences	29	51	20	0	0	0	0	80	0	16
2020	Policy	37	42	9	7	3	1	1	81	10	214
2020	Project management	39	44	8	8	1	0	0	83	9	135
2020	Other services to the public	39	44	11	4	1	0	0	83	5	72
2020	None of the above	39	40	13	5	1	1	1	81	6	113
2019	Client contact centre	44	44	10	2	0	0	0	88	2	37
2019	Communications or public affairs	40	42	12	5	1	0	0	81	6	80
2019	Security	42	27	22	9	0	0	0	69	9	11
2019	Science and technology	20	56	10	0	9	0	5	80	9	20
2019	Administration and operations	36	49	11	4	1	0	0	85	4	275
2019	Human resources	49	39	9	1	2	0	0	88	3	64
2019	Financial management	48	39	11	2	0	0	0	87	2	51
2019	Real property	20	37	16	10	17	0	0	57	27	11
2019	Information management	48	18	18	9	7	0	0	66	16	19
2019	Information technology	31	47	8	7	5	0	1	79	13	39
2019	Internal audit	61	31	0	8	0	0	0	92	8	13
2019	Evaluation	46	39	16	0	0	0	0	84	0	12
2019	Data sciences	60	28	6	6	0	0	0	89	6	17
2019	Policy	39	38	9	9	2	1	3	80	11	181
2019	Project management	28	50	12	8	0	2	0	79	8	103
2019	Other services to the public	31	46	16	3	4	0	0	77	7	54
2019	None of the above	51	34	4	5	5	0	0	85	11	88
2018	Client contact centre	45	31	15	3	6	0	0	76	9	31
2018	Communications or public affairs	28	45	20	4	2	1	0	74	6	97
2018	Science and technology	33	44	3	19	0	0	0	78	19	20
2018	Administration and operations	38	41	12	6	2	1	0	80	8	259
2018	Human resources	55	30	7	6	0	1	0	86	6	73
2018	Financial management	33	46	16	5	0	0	0	79	5	62
2018	Information management	37	50	7	7	0	0	0	86	7	14
2018	Information technology	35	40	17	5	3	0	0	75	8	38
2018	Internal audit	51	22	19	0	7	0	0	74	7	12
2018	Evaluation	31	55	4	0	9	0	0	87	9	21
2018	Data sciences	30	30	22	17	0	0	0	61	17	22
2018	Policy	29	39	17	8	5	0	1	70	14	194
2018	Project management	36	39	16	5	4	0	0	75	9	120
2018	Other services to the public	40	40	13	3	5	0	0	79	8	67
2018	None of the above	39	34	9	11	6	0	2	74	17	130
2017	Client contact centre	38	43	10	2	7	0	0	81	9	56
2017	Communications or public affairs	40	37	15	3	2	2	0	79	5	91
2017	Security	50	29	7	7	7	0	0	79	14	14
2017	Science and technology	72	20	0	8	0	0	0	92	8	24
2017	Administration and operations	32	51	8	7	2	0	1	83	9	271
2017	Human resources	38	38	11	8	4	0	0	76	13	68
2017	Financial management	35	46	10	8	2	0	0	81	9	58
2017	Procurement	40	20	10	21	10	0	0	59	31	10
2017	Information management	31	40	15	11	3	0	0	71	15	24
2017	Information technology	28	51	12	7	0	2	0	80	7	56
2017	Internal audit	43	40	6	0	12	0	0	83	12	15
2017	Evaluation	24	51	8	8	8	0	0	75	16	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	39	35	16	7	2	2	1	75	9	160
2017	Project management	30	50	10	9	2	0	0	80	11	139
2017	Other services to the public	45	47	3	3	2	0	0	92	5	60
2017	None of the above	35	43	6	7	7	0	1	79	14	158
2014	Client contact centre	34	47	13	3	3	0	0	81	6	63
2014	Communications or public affairs	39	30	15	12	3	0	1	70	15	111
2014	Access to information and privacy	16	61	8	8	8	0	0	77	16	12
2014	Security	18	28	45	0	0	0	9	50	0	11
2014	Science and technology	48	33	4	16	0	0	0	80	16	25
2014	Administration and operations	35	40	17	6	2	1	0	76	8	358
2014	Human resources	48	36	14	3	0	0	0	84	3	73
2014	Financial management	31	50	10	6	3	0	0	81	9	77
2014	Information management	33	52	9	3	3	0	0	85	6	31
2014	Information technology	24	42	20	11	1	0	1	66	13	69
2014	Internal audit	21	50	28	0	0	0	0	72	0	14
2014	Evaluation	42	37	16	5	0	0	0	79	5	17
2014	Other services to the public	28	49	14	8	1	0	0	77	9	117
2014	None of the above	30	38	17	10	4	0	1	69	14	325

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	48	10	3	7	0	0	81	9	36
2020	Communications or public affairs	52	38	7	3	0	0	0	90	3	85
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	69	22	10	0	0	0	0	90	0	19
2020	Administration and operations	49	36	9	4	1	0	0	86	5	320
2020	Human resources	50	42	6	2	0	0	0	91	2	79
2020	Financial management	46	51	2	2	0	0	0	97	2	59
2020	Information management	50	39	5	0	6	0	0	89	6	17
2020	Information technology	56	27	5	5	5	0	0	84	11	55
2020	Internal audit	67	33	0	0	0	0	0	100	0	17
2020	Evaluation	35	47	6	12	0	0	0	82	12	17
2020	Data sciences	49	31	0	20	0	0	0	80	20	16
2020	Policy	50	35	10	4	0	0	0	85	5	216
2020	Project management	46	39	7	5	2	0	0	85	8	134
2020	Other services to the public	55	30	5	8	1	0	0	85	10	72
2020	None of the above	50	33	11	3	2	0	1	84	5	114
2019	Client contact centre	53	42	2	2	0	0	0	96	2	38
2019	Communications or public affairs	42	39	10	8	1	0	0	81	9	80
2019	Security	33	45	0	13	9	0	0	78	22	11
2019	Science and technology	60	36	0	0	4	0	0	96	4	20
2019	Administration and operations	42	46	7	5	0	0	0	88	6	277
2019	Human resources	42	51	4	1	1	0	0	93	3	67
2019	Financial management	56	39	4	2	0	0	0	95	2	53
2019	Real property	33	32	17	8	10	0	0	65	17	11
2019	Information management	46	39	4	10	0	0	0	85	10	21
2019	Information technology	47	35	15	0	3	0	0	82	3	39
2019	Internal audit	69	31	0	0	0	0	0	100	0	13
2019	Evaluation	39	38	16	0	0	8	0	83	0	12
2019	Data sciences	60	34	6	0	0	0	0	94	0	17
2019	Policy	45	41	9	3	2	0	0	86	5	184
2019	Project management	40	48	6	5	1	0	0	88	5	104
2019	Other services to the public	40	39	18	2	1	0	0	79	3	57
2019	None of the above	51	37	8	1	3	0	0	88	4	89
2018	Client contact centre	47	29	13	8	3	0	0	76	11	32
2018	Communications or public affairs	43	45	7	3	2	0	0	88	5	97
2018	Science and technology	56	39	0	5	0	0	0	95	5	20
2018	Administration and operations	43	41	10	5	1	0	0	84	6	259
2018	Human resources	57	33	6	3	1	0	0	90	4	73
2018	Financial management	48	46	4	0	2	0	0	94	2	62
2018	Information management	50	32	11	0	7	0	0	82	7	14
2018	Information technology	41	40	10	3	7	0	0	81	10	38
2018	Internal audit	44	56	0	0	0	0	0	100	0	12
2018	Evaluation	32	45	5	14	4	0	0	77	18	21
2018	Data sciences	51	39	5	5	0	0	0	91	5	22
2018	Policy	36	49	7	6	1	0	0	85	8	195
2018	Project management	47	37	10	5	0	0	0	85	5	121
2018	Other services to the public	48	35	12	3	3	0	0	83	5	67
2018	None of the above	49	31	10	6	3	0	0	81	9	130
2017	Client contact centre	42	42	11	3	3	0	0	84	6	57
2017	Communications or public affairs	56	35	6	1	1	0	0	91	2	90
2017	Security	50	14	7	22	7	0	0	64	29	14
2017	Science and technology	62	29	0	0	0	9	0	100	0	24
2017	Administration and operations	37	44	12	3	3	0	0	81	7	271
2017	Human resources	39	41	14	4	1	0	0	80	6	68
2017	Financial management	49	36	10	5	0	0	0	85	5	58
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	22	12	7	7	0	0	74	14	24
2017	Information technology	44	37	14	5	0	0	0	81	5	56
2017	Internal audit	41	47	6	6	0	0	0	88	6	15
2017	Evaluation	42	41	0	8	8	0	0	83	17	11
2017	Data sciences	55	35	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	8	4	1	0	78	12	160
2017	Project management	44	44	7	4	1	0	0	88	5	139
2017	Other services to the public	62	27	10	0	2	0	0	89	2	60
2017	None of the above	47	36	7	7	4	0	0	83	11	158
2014	Client contact centre	36	54	6	3	1	0	0	89	5	63
2014	Communications or public affairs	43	41	8	4	4	0	1	84	8	111
2014	Access to information and privacy	8	45	23	8	16	0	0	53	24	12
2014	Security	36	37	9	8	0	0	9	81	9	11
2014	Science and technology	56	36	4	4	0	0	0	91	4	25
2014	Administration and operations	37	41	13	6	4	0	0	78	9	358
2014	Human resources	49	33	15	1	1	0	0	82	2	73
2014	Financial management	43	41	10	4	1	0	0	85	5	77
2014	Information management	59	38	0	3	0	0	0	97	3	31
2014	Information technology	27	47	18	7	1	0	0	74	8	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	53	21	26	0	0	0	0	74	0	17
2014	Other services to the public	36	44	13	6	1	0	0	80	7	117
2014	None of the above	35	43	13	6	2	0	0	79	8	324

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	45	10	3	4	0	0	83	7	38
2020	Communications or public affairs	32	40	17	6	4	1	0	74	10	84
2020	Security	28	35	23	7	7	0	0	63	14	14
2020	Science and technology	20	27	30	17	6	0	0	47	23	19
2020	Administration and operations	39	33	17	7	4	0	0	72	11	314
2020	Human resources	38	41	16	2	3	0	0	80	5	79
2020	Financial management	48	37	12	3	0	0	0	85	3	59
2020	Information management	47	31	5	0	16	0	0	79	16	17
2020	Information technology	44	38	15	0	4	0	0	82	4	55
2020	Internal audit	34	48	12	0	6	0	0	83	6	17
2020	Evaluation	35	35	18	6	6	0	0	70	12	17
2020	Data sciences	49	18	33	0	0	0	0	67	0	16
2020	Policy	30	28	19	11	13	0	0	57	24	217
2020	Project management	24	39	21	9	6	1	1	64	15	134
2020	Other services to the public	44	32	16	8	0	0	0	76	8	72
2020	None of the above	33	31	14	15	6	1	0	65	21	114
2019	Client contact centre	66	23	7	2	2	0	0	89	4	38
2019	Communications or public affairs	35	44	14	5	1	0	0	79	7	78
2019	Security	29	26	18	27	0	0	0	55	27	11
2019	Science and technology	38	20	23	15	4	0	0	58	19	20
2019	Administration and operations	38	35	18	6	3	0	0	73	9	277
2019	Human resources	47	28	18	6	1	0	0	75	7	66
2019	Financial management	48	39	12	0	0	0	0	88	0	52
2019	Real property	16	48	8	10	17	0	0	64	27	11
2019	Information management	45	37	19	0	0	0	0	81	0	21
2019	Information technology	39	39	14	5	3	0	0	78	8	39
2019	Internal audit	47	37	15	0	0	0	0	85	0	13
2019	Evaluation	30	39	8	8	15	0	0	69	23	12
2019	Data sciences	44	28	28	0	0	0	0	72	0	17
2019	Policy	36	32	18	9	4	0	1	69	13	183
2019	Project management	37	26	20	14	4	0	0	63	17	104
2019	Other services to the public	39	32	14	5	10	0	0	71	15	56
2019	None of the above	51	26	17	5	1	0	0	77	6	87
2018	Client contact centre	47	37	12	0	3	0	0	85	3	32
2018	Communications or public affairs	40	33	16	7	3	1	0	74	10	98
2018	Science and technology	39	28	19	10	5	0	0	67	15	20
2018	Administration and operations	43	28	17	7	5	0	0	71	12	259
2018	Human resources	39	35	18	7	1	0	0	74	8	73
2018	Financial management	42	38	16	3	2	0	0	80	5	63
2018	Information management	41	20	25	14	0	0	0	62	14	14
2018	Information technology	54	34	3	7	3	0	0	88	10	38
2018	Internal audit	44	30	26	0	0	0	0	74	0	12
2018	Evaluation	37	21	19	10	13	0	0	58	23	21
2018	Data sciences	38	41	8	13	0	0	0	79	13	22
2018	Policy	40	30	17	8	5	0	0	70	13	194
2018	Project management	40	26	18	11	6	0	0	65	16	123
2018	Other services to the public	41	35	15	3	5	0	0	77	8	67
2018	None of the above	39	25	21	11	3	0	1	64	15	130
2017	Client contact centre	45	38	8	6	2	0	2	84	8	57
2017	Communications or public affairs	29	51	10	7	3	0	0	80	10	91
2017	Security	68	18	14	0	0	0	0	86	0	14
2017	Science and technology	49	40	3	4	4	0	0	89	8	24
2017	Administration and operations	37	39	16	4	3	0	0	77	7	274
2017	Human resources	32	36	20	11	1	0	0	67	13	68
2017	Financial management	41	44	5	6	3	0	1	86	10	59
2017	Procurement	39	10	20	21	10	0	0	49	31	10
2017	Information management	56	25	11	4	0	3	0	84	4	24
2017	Information technology	43	40	12	2	1	0	2	84	3	56
2017	Internal audit	30	42	11	17	0	0	0	71	17	15
2017	Evaluation	50	25	17	0	8	0	0	75	8	11
2017	Data sciences	18	82	0	0	0	0	0	100	0	10
2017	Policy	39	38	12	5	6	0	0	76	11	160
2017	Project management	35	34	19	7	5	0	0	69	12	139
2017	Other services to the public	35	37	20	5	2	0	2	73	6	60
2017	None of the above	41	31	13	7	7	0	1	72	14	159
2014	Client contact centre	50	35	11	3	1	0	0	85	4	63
2014	Communications or public affairs	42	36	13	5	2	0	3	80	7	111
2014	Access to information and privacy	8	60	8	16	8	0	0	69	23	12
2014	Security	36	18	28	9	0	0	9	60	10	11
2014	Science and technology	44	29	12	12	4	0	0	73	16	25
2014	Administration and operations	35	41	15	6	3	0	0	76	9	358
2014	Human resources	32	40	14	10	3	0	1	73	13	73
2014	Financial management	36	37	18	8	1	0	0	73	9	77
2014	Information management	47	45	6	0	3	0	0	91	3	31
2014	Information technology	34	40	17	4	6	0	0	73	10	70
2014	Internal audit	29	36	36	0	0	0	0	64	0	14
2014	Evaluation	27	59	5	10	0	0	0	85	10	17
2014	Other services to the public	50	32	10	5	3	0	0	82	8	117
2014	None of the above	32	39	15	9	4	0	1	71	13	326

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	26	37	16	14	0	0	30	33	39
2020	Communications or public affairs	11	26	51	7	4	1	1	11	37	85
2020	Security	14	30	28	14	15	0	0	28	44	14
2020	Science and technology	10	23	37	25	0	5	0	26	34	19
2020	Administration and operations	8	25	39	20	7	1	1	27	33	321
2020	Human resources	5	18	39	27	11	0	0	38	23	79
2020	Financial management	3	27	36	27	7	0	0	34	30	59
2020	Information management	29	18	37	0	16	0	0	16	47	17
2020	Information technology	5	26	38	20	9	0	2	29	32	55
2020	Internal audit	6	12	34	24	24	0	0	48	18	17
2020	Evaluation	6	29	6	53	6	0	0	59	35	17
2020	Data sciences	13	20	46	16	0	5	0	17	35	16
2020	Policy	11	20	41	21	6	0	0	27	32	217
2020	Project management	9	23	40	19	5	1	3	25	33	135
2020	Other services to the public	4	20	35	22	17	0	3	40	24	72
2020	None of the above	8	22	41	14	11	2	2	26	31	115
2019	Client contact centre	5	38	20	26	10	0	2	36	44	38
2019	Communications or public affairs	6	30	38	18	6	1	0	25	36	80
2019	Security	9	44	18	16	13	0	0	29	53	11
2019	Science and technology	11	27	11	42	10	0	0	51	38	20
2019	Administration and operations	10	26	41	16	6	1	1	22	37	278
2019	Human resources	10	36	27	14	10	0	3	25	48	67
2019	Financial management	5	14	44	30	7	0	0	37	19	53
2019	Real property	27	29	30	14	0	0	0	14	57	11
2019	Information management	9	31	19	20	22	0	0	41	40	20
2019	Information technology	10	18	45	13	11	0	3	24	29	39
2019	Internal audit	15	23	27	23	5	0	7	30	41	13
2019	Evaluation	16	16	31	30	0	0	8	32	34	12
2019	Data sciences	0	34	33	23	10	0	0	33	34	17
2019	Policy	7	25	40	19	8	0	1	28	32	184
2019	Project management	9	22	45	22	3	0	0	25	31	104
2019	Other services to the public	7	20	47	17	5	0	3	23	28	57
2019	None of the above	13	26	29	20	10	0	2	30	40	89
2018	Client contact centre	6	29	33	21	10	0	0	32	35	32
2018	Communications or public affairs	8	28	35	19	8	2	0	28	36	97
2018	Science and technology	0	23	29	28	20	0	0	47	23	20
2018	Administration and operations	11	30	34	20	4	0	0	24	41	259
2018	Human resources	1	32	36	20	6	3	1	27	35	72
2018	Financial management	6	30	42	19	0	3	0	19	38	62
2018	Information management	7	42	25	7	19	0	0	26	49	14
2018	Information technology	13	32	36	8	6	0	6	15	47	37
2018	Internal audit	0	26	36	22	8	0	7	32	29	12
2018	Evaluation	13	9	59	9	9	0	0	18	22	21
2018	Data sciences	5	11	44	31	9	0	0	40	16	22
2018	Policy	6	24	42	21	5	2	0	27	30	195
2018	Project management	8	22	40	26	3	0	2	29	31	121
2018	Other services to the public	5	23	44	25	3	0	0	28	28	65
2018	None of the above	7	16	45	21	8	0	3	29	24	130
2017	Client contact centre	9	21	44	13	11	0	2	25	30	57
2017	Communications or public affairs	8	24	50	16	2	0	0	18	32	90
2017	Security	0	33	32	29	7	0	0	36	33	14
2017	Science and technology	0	10	19	48	19	4	0	69	11	24
2017	Administration and operations	10	26	35	17	7	3	3	25	37	272
2017	Human resources	11	15	37	23	9	3	1	34	28	67
2017	Financial management	9	19	35	29	6	0	2	36	29	59
2017	Procurement	10	51	30	10	0	0	0	10	60	10
2017	Information management	3	40	34	17	0	0	6	18	46	24
2017	Information technology	7	12	49	18	7	1	5	27	21	56
2017	Internal audit	6	17	30	12	24	0	11	40	26	15
2017	Evaluation	8	16	17	25	16	0	18	50	29	11
2017	Data sciences	0	55	19	9	17	0	0	27	55	10
2017	Policy	12	24	36	17	8	2	1	26	37	159
2017	Project management	5	24	41	20	6	1	3	27	30	138
2017	Other services to the public	9	20	45	16	9	0	0	25	30	60
2017	None of the above	6	24	35	17	12	1	4	31	32	158
2014	Client contact centre	7	36	39	10	8	0	0	18	43	63
2014	Communications or public affairs	4	31	33	17	8	0	6	27	38	111
2014	Access to information and privacy	8	32	60	0	0	0	0	0	40	12
2014	Security	0	46	28	8	9	0	9	19	50	11
2014	Science and technology	4	11	36	32	16	0	0	48	15	25
2014	Administration and operations	6	28	42	15	7	1	2	22	35	357
2014	Human resources	6	30	31	25	7	0	1	32	36	73
2014	Financial management	5	30	45	14	4	0	3	18	36	76
2014	Information management	14	30	47	7	3	0	0	9	44	31
2014	Information technology	14	39	30	4	8	1	3	13	56	69
2014	Internal audit	21	14	43	21	0	0	0	21	36	14
2014	Evaluation	0	29	36	23	0	0	12	26	33	16
2014	Other services to the public	7	24	42	14	11	1	2	26	31	116
2014	None of the above	8	28	40	14	8	1	2	23	37	326

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	12	27	26	32	2	0	60	12	39
2020	Communications or public affairs	2	4	29	45	16	2	1	64	6	85
2020	Security	7	0	21	28	44	0	0	72	7	14
2020	Science and technology	0	6	21	53	5	15	0	69	7	19
2020	Administration and operations	3	10	21	39	23	2	2	64	13	319
2020	Human resources	1	2	16	36	36	4	4	79	4	79
2020	Financial management	2	5	17	48	23	2	4	75	7	59
2020	Information management	18	13	30	11	29	0	0	39	31	17
2020	Information technology	9	6	23	38	19	4	2	60	16	53
2020	Internal audit	0	0	6	41	53	0	0	94	0	17
2020	Evaluation	18	6	12	53	12	0	0	64	23	17
2020	Data sciences	0	20	33	31	16	0	0	47	20	16
2020	Policy	5	8	18	45	22	3	0	69	13	215
2020	Project management	3	10	31	35	15	2	4	53	14	135
2020	Other services to the public	4	11	25	32	24	0	4	58	16	72
2020	None of the above	4	7	23	37	21	5	3	63	12	115
2019	Client contact centre	0	15	25	21	27	9	2	54	17	38
2019	Communications or public affairs	1	13	32	35	16	1	1	53	14	79
2019	Security	9	18	18	33	13	0	9	50	30	11
2019	Science and technology	10	19	33	25	4	9	0	32	32	20
2019	Administration and operations	6	11	35	31	12	3	2	45	18	276
2019	Human resources	3	12	26	35	15	3	6	55	16	66
2019	Financial management	2	13	16	45	18	2	4	67	16	53
2019	Real property	17	10	45	14	14	0	0	27	27	11
2019	Information management	11	11	26	26	18	9	0	48	24	20
2019	Information technology	14	25	26	18	18	0	0	36	38	39
2019	Internal audit	15	0	15	15	34	0	19	62	19	13
2019	Evaluation	8	8	54	0	8	8	14	10	20	12
2019	Data sciences	0	16	28	34	22	0	0	55	16	17
2019	Policy	4	13	24	37	19	3	1	58	17	183
2019	Project management	4	18	35	29	11	2	2	41	22	104
2019	Other services to the public	5	15	29	35	15	0	0	50	21	57
2019	None of the above	6	11	25	30	20	3	5	54	19	89
2018	Client contact centre	3	13	23	18	42	0	0	60	17	32
2018	Communications or public affairs	7	11	38	27	14	3	0	42	19	97
2018	Science and technology	0	5	24	42	29	0	0	71	5	20
2018	Administration and operations	4	16	33	28	12	5	3	42	22	254
2018	Human resources	1	12	25	39	13	6	3	58	15	73
2018	Financial management	3	3	37	35	17	4	0	55	6	62
2018	Information management	0	27	18	29	26	0	0	55	27	14
2018	Information technology	10	22	35	17	14	0	3	31	33	37
2018	Internal audit	0	7	26	51	8	0	7	63	8	12
2018	Evaluation	4	5	41	23	17	5	4	45	10	21
2018	Data sciences	0	15	27	36	22	0	0	58	15	22
2018	Policy	5	16	32	32	12	2	1	45	21	194
2018	Project management	4	16	33	32	10	3	2	45	21	122
2018	Other services to the public	2	17	32	35	14	0	1	49	19	65
2018	None of the above	6	15	36	25	15	1	2	42	21	129
2017	Client contact centre	5	9	24	31	19	7	5	57	16	57
2017	Communications or public affairs	5	12	27	33	21	2	0	55	18	90
2017	Security	14	14	16	22	27	0	7	53	30	14
2017	Science and technology	0	10	17	43	23	7	0	71	11	24
2017	Administration and operations	6	9	30	29	15	8	4	49	17	271
2017	Human resources	6	6	24	30	29	6	0	62	12	67
2017	Financial management	0	11	35	22	22	2	9	49	12	59
2017	Procurement	11	10	20	49	10	0	0	59	21	10
2017	Information management	7	7	25	41	15	4	0	59	14	24
2017	Information technology	2	19	32	18	10	11	8	35	26	56
2017	Internal audit	0	12	17	23	42	6	0	69	12	15
2017	Evaluation	8	8	32	17	16	0	18	40	20	11
2017	Data sciences	0	37	18	28	17	0	0	45	37	10
2017	Policy	7	16	25	24	21	5	1	49	25	160
2017	Project management	2	12	29	31	17	4	5	53	15	138
2017	Other services to the public	5	17	29	29	21	0	0	50	21	60
2017	None of the above	5	13	22	28	20	7	5	54	21	158
2014	Client contact centre	7	21	26	19	11	15	2	35	34	63
2014	Communications or public affairs	1	10	32	30	18	3	6	53	12	111
2014	Access to information and privacy	0	16	40	37	8	0	0	45	16	12
2014	Security	0	27	37	0	18	9	9	22	33	11
2014	Science and technology	3	9	27	49	12	0	0	61	12	25
2014	Administration and operations	6	15	36	27	9	3	4	39	22	355
2014	Human resources	1	13	29	27	19	6	5	52	16	73
2014	Financial management	6	18	27	30	9	4	6	43	27	77
2014	Information management	8	15	17	37	18	0	6	58	24	31
2014	Information technology	20	17	30	11	13	4	4	26	41	70
2014	Internal audit	0	21	36	43	0	0	0	43	21	14
2014	Evaluation	12	30	17	23	0	5	12	28	51	16
2014	Other services to the public	3	21	29	32	10	2	3	44	26	117
2014	None of the above	7	19	31	26	14	1	1	41	27	325

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	20	32	18	15	5	3	36	30	38
2020	Communications or public affairs	12	36	38	11	3	1	0	14	48	85
2020	Security	14	14	35	30	7	0	0	37	28	14
2020	Science and technology	18	26	36	15	0	5	0	16	46	19
2020	Administration and operations	11	22	38	19	7	2	1	27	34	320
2020	Human resources	7	17	39	22	12	1	2	35	25	79
2020	Financial management	8	15	43	19	13	0	2	32	24	58
2020	Information management	34	13	24	5	11	13	0	18	54	17
2020	Information technology	7	18	29	22	11	5	7	38	29	55
2020	Internal audit	0	23	24	12	41	0	0	53	23	17
2020	Evaluation	24	24	29	18	6	0	0	23	47	17
2020	Data sciences	13	40	7	24	5	5	7	33	60	16
2020	Policy	8	22	35	27	6	0	0	34	31	217
2020	Project management	11	25	41	16	5	1	1	21	37	135
2020	Other services to the public	14	23	34	14	13	0	3	27	38	72
2020	None of the above	8	19	34	22	9	4	3	34	30	114
2019	Client contact centre	14	38	25	6	12	0	4	20	54	38
2019	Communications or public affairs	18	30	35	13	3	1	0	15	49	79
2019	Security	18	27	26	29	0	0	0	29	45	11
2019	Science and technology	34	32	24	10	0	0	0	10	66	20
2019	Administration and operations	16	30	40	8	4	0	1	13	47	278
2019	Human resources	6	31	37	13	3	5	3	18	41	67
2019	Financial management	5	18	43	15	11	0	7	28	25	53
2019	Real property	58	16	8	18	0	0	0	18	74	11
2019	Information management	20	10	33	21	17	0	0	37	30	21
2019	Information technology	16	26	35	10	8	0	5	19	44	39
2019	Internal audit	8	15	38	0	32	0	7	34	25	13
2019	Evaluation	54	8	16	0	0	14	8	0	80	12
2019	Data sciences	11	17	33	23	16	0	0	38	28	17
2019	Policy	14	26	31	18	9	1	2	27	41	184
2019	Project management	20	36	27	9	8	0	0	17	56	104
2019	Other services to the public	21	30	32	9	5	0	3	15	52	56
2019	None of the above	18	19	32	14	16	0	2	30	37	89
2018	Client contact centre	13	17	36	20	11	0	3	32	32	32
2018	Communications or public affairs	16	28	41	11	3	2	0	14	44	96
2018	Science and technology	23	28	20	24	5	0	0	29	51	20
2018	Administration and operations	15	27	35	13	6	3	1	20	44	258
2018	Human resources	6	35	24	19	9	4	4	30	44	73
2018	Financial management	4	21	31	27	9	6	2	38	28	62
2018	Information management	6	7	45	18	14	11	0	35	14	14
2018	Information technology	13	43	11	19	9	3	3	29	59	37
2018	Internal audit	0	22	22	22	14	7	12	45	28	12
2018	Evaluation	28	33	27	8	4	0	0	12	61	21
2018	Data sciences	12	17	40	27	4	0	0	31	29	22
2018	Policy	20	25	34	13	5	2	2	18	47	193
2018	Project management	13	38	31	15	3	1	0	19	50	121
2018	Other services to the public	25	33	23	15	5	0	0	20	58	65
2018	None of the above	15	23	37	15	5	1	3	22	40	128
2017	Client contact centre	18	14	30	21	7	0	9	31	36	56
2017	Communications or public affairs	13	39	31	10	6	0	2	16	52	91
2017	Security	18	33	14	22	13	0	0	36	50	14
2017	Science and technology	7	31	33	22	3	4	0	25	40	24
2017	Administration and operations	18	28	35	9	6	2	3	15	48	272
2017	Human resources	13	13	37	22	15	0	0	37	26	67
2017	Financial management	2	28	42	22	5	0	2	28	30	59
2017	Procurement	20	41	30	10	0	0	0	10	60	10
2017	Information management	4	37	21	19	13	0	6	34	43	24
2017	Information technology	21	19	31	19	2	5	2	23	43	56
2017	Internal audit	0	29	17	30	18	6	0	51	30	15
2017	Evaluation	16	17	42	17	8	0	0	25	33	11
2017	Data sciences	18	18	47	9	9	0	0	17	35	10
2017	Policy	20	26	34	13	5	0	1	18	47	160
2017	Project management	19	34	29	11	4	1	1	16	54	139
2017	Other services to the public	20	21	37	3	17	0	3	20	42	60
2017	None of the above	15	26	31	13	5	7	4	20	46	158
2014	Client contact centre	25	25	26	8	5	6	6	15	56	63
2014	Communications or public affairs	29	26	28	4	8	2	3	12	58	111
2014	Access to information and privacy	8	34	24	24	10	0	0	34	42	12
2014	Security	27	28	28	0	8	0	9	9	60	11
2014	Science and technology	31	17	24	28	0	0	0	28	48	25
2014	Administration and operations	22	31	30	10	5	1	2	15	54	356
2014	Human resources	12	34	31	9	9	2	3	19	48	73
2014	Financial management	18	25	40	12	1	0	4	14	45	76
2014	Information management	12	30	43	3	6	0	6	10	45	31
2014	Information technology	20	25	33	10	8	1	3	19	47	70
2014	Internal audit	29	43	21	7	0	0	0	7	71	14
2014	Evaluation	18	29	23	12	0	0	18	15	57	16
2014	Other services to the public	35	30	20	6	6	1	2	12	67	117
2014	None of the above	32	28	26	6	5	1	2	12	62	326

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	2	10	34	25	26	0	3	52	12	38
2020	Communications or public affairs	13	29	40	11	4	1	1	16	43	85
2020	Security	14	21	23	22	21	0	0	42	35	14
2020	Science and technology	5	16	45	15	10	10	0	27	23	19
2020	Administration and operations	9	20	37	22	10	1	1	33	29	318
2020	Human resources	1	7	26	45	15	0	5	64	9	78
2020	Financial management	5	12	38	31	12	0	2	44	17	59
2020	Information management	27	5	29	21	11	8	0	34	34	17
2020	Information technology	4	7	46	29	11	0	4	41	11	55
2020	Internal audit	0	17	24	24	31	4	0	57	18	17
2020	Evaluation	12	24	41	18	6	0	0	23	36	17
2020	Data sciences	20	26	20	11	22	0	0	34	46	16
2020	Policy	19	27	31	16	7	0	0	23	46	215
2020	Project management	13	16	36	30	4	0	1	35	29	134
2020	Other services to the public	1	17	23	40	18	0	1	58	18	71
2020	None of the above	10	17	31	27	11	2	3	40	28	113
2019	Client contact centre	8	13	34	21	24	0	0	45	21	37
2019	Communications or public affairs	9	34	44	12	1	0	0	13	43	80
2019	Security	9	18	26	25	22	0	0	47	27	11
2019	Science and technology	10	5	56	29	0	0	0	29	15	20
2019	Administration and operations	10	24	36	20	8	1	1	29	34	277
2019	Human resources	0	14	39	28	13	0	6	44	15	65
2019	Financial management	5	12	32	28	20	0	2	49	18	53
2019	Real property	17	27	27	28	0	0	0	28	45	11
2019	Information management	0	21	25	36	19	0	0	54	21	21
2019	Information technology	2	11	41	35	8	0	3	44	13	39
2019	Internal audit	15	0	23	50	5	0	7	59	17	13
2019	Evaluation	15	32	32	0	0	22	0	0	60	12
2019	Data sciences	0	16	28	40	16	0	0	55	16	17
2019	Policy	12	23	36	14	12	0	1	27	36	183
2019	Project management	9	26	34	22	6	1	1	29	35	104
2019	Other services to the public	7	22	41	18	12	0	0	29	30	57
2019	None of the above	8	18	28	27	15	2	2	43	28	89
2018	Client contact centre	3	10	42	16	30	0	0	46	12	32
2018	Communications or public affairs	11	33	35	17	3	2	0	20	44	97
2018	Science and technology	0	15	27	38	20	0	0	58	15	20
2018	Administration and operations	11	25	30	23	9	1	1	32	37	257
2018	Human resources	4	11	32	34	9	5	4	48	17	73
2018	Financial management	8	9	46	22	11	2	2	34	17	61
2018	Information management	7	14	35	20	14	0	11	38	23	14
2018	Information technology	3	28	36	14	17	0	3	31	32	37
2018	Internal audit	7	26	22	30	14	0	0	44	34	12
2018	Evaluation	19	19	23	35	4	0	0	39	38	21
2018	Data sciences	0	17	39	44	0	0	0	44	17	22
2018	Policy	9	24	41	18	8	1	0	26	33	193
2018	Project management	7	24	39	21	9	0	0	30	31	119
2018	Other services to the public	10	17	40	19	14	0	0	32	27	65
2018	None of the above	7	18	40	25	10	0	0	35	25	129
2017	Client contact centre	5	14	37	22	15	3	5	40	20	57
2017	Communications or public affairs	11	27	44	12	6	0	1	18	38	90
2017	Security	0	25	7	19	43	0	7	66	27	14
2017	Science and technology	3	0	45	32	20	0	0	52	3	24
2017	Administration and operations	11	22	36	18	9	2	2	28	34	272
2017	Human resources	7	13	29	33	17	0	2	50	21	67
2017	Financial management	5	18	34	27	13	0	4	41	23	59
2017	Procurement	41	10	49	0	0	0	0	0	51	10
2017	Information management	0	15	55	11	13	0	6	26	16	24
2017	Information technology	13	17	26	31	9	2	2	42	31	56
2017	Internal audit	12	23	6	35	18	0	6	57	37	15
2017	Evaluation	8	17	16	17	42	0	0	59	25	11
2017	Policy	13	22	34	17	12	1	1	30	36	160
2017	Project management	6	22	45	22	3	1	1	25	29	138
2017	Other services to the public	6	24	26	26	18	0	0	44	30	60
2017	None of the above	12	20	34	18	12	0	4	32	33	156
2014	Client contact centre	6	24	33	24	8	4	2	34	32	63
2014	Communications or public affairs	11	34	38	7	7	1	3	15	46	111
2014	Access to information and privacy	8	47	24	21	0	0	0	21	55	12
2014	Security	0	9	37	18	27	0	9	50	10	11
2014	Science and technology	4	4	40	36	16	0	0	52	9	25
2014	Administration and operations	7	22	41	22	5	0	2	28	30	356
2014	Human resources	1	13	46	27	13	0	0	39	15	73
2014	Financial management	6	14	41	28	6	0	4	36	21	77
2014	Information management	3	5	46	24	15	0	6	42	9	31
2014	Information technology	11	33	29	16	8	0	3	25	46	70
2014	Internal audit	0	29	43	28	0	0	0	28	29	14
2014	Evaluation	0	35	35	18	0	0	12	20	40	16
2014	Other services to the public	7	20	32	25	14	1	2	40	27	117
2014	None of the above	11	25	39	16	8	1	1	24	37	324

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	15	28	22	21	0	3	43	28	38
2020	Communications or public affairs	19	25	27	17	7	2	3	25	47	85
2020	Security	14	7	30	15	28	0	7	46	22	14
2020	Science and technology	18	27	26	19	5	5	0	26	47	19
2020	Administration and operations	14	19	30	24	9	2	2	35	34	321
2020	Human resources	8	10	20	27	28	0	6	59	20	79
2020	Financial management	5	13	46	22	11	0	3	34	19	59
2020	Information management	24	36	16	13	11	0	0	24	60	17
2020	Information technology	13	29	26	16	13	0	4	30	43	55
2020	Internal audit	0	12	24	30	35	0	0	65	12	17
2020	Evaluation	6	18	30	35	0	0	12	39	27	17
2020	Data sciences	7	35	28	17	7	5	0	25	45	15
2020	Policy	17	23	27	20	10	2	1	31	41	216
2020	Project management	15	25	31	17	7	2	3	26	42	134
2020	Other services to the public	11	22	18	29	16	0	3	47	35	72
2020	None of the above	20	22	21	17	14	3	4	33	45	114
2019	Client contact centre	9	21	32	17	18	0	2	36	31	38
2019	Communications or public affairs	16	27	35	13	6	1	1	20	44	80
2019	Security	18	53	0	29	0	0	0	29	71	11
2019	Science and technology	29	32	15	10	5	9	0	17	67	20
2019	Administration and operations	16	22	34	17	7	2	2	25	39	277
2019	Human resources	8	25	23	20	14	1	8	38	36	67
2019	Financial management	10	24	26	13	20	0	7	35	37	51
2019	Real property	8	37	31	16	0	0	8	17	49	11
2019	Information management	19	20	26	14	17	4	0	32	40	21
2019	Information technology	23	21	29	13	11	0	3	24	46	39
2019	Internal audit	15	15	22	23	18	0	7	44	33	13
2019	Evaluation	15	39	16	8	14	0	8	24	59	12
2019	Data sciences	11	28	28	17	16	0	0	33	39	17
2019	Policy	12	23	21	26	15	2	2	42	36	183
2019	Project management	13	35	22	21	6	0	4	28	49	104
2019	Other services to the public	20	29	17	18	10	2	3	30	52	57
2019	None of the above	9	27	24	20	13	3	3	36	38	88
2018	Client contact centre	8	26	25	15	25	0	0	40	35	32
2018	Communications or public affairs	11	26	30	26	6	1	0	32	38	97
2018	Science and technology	21	15	39	15	5	5	0	22	37	19
2018	Administration and operations	14	26	29	19	9	2	1	29	41	259
2018	Human resources	7	24	31	20	11	4	3	33	34	73
2018	Financial management	9	26	29	19	13	3	0	33	37	62
2018	Information management	14	41	19	0	12	7	7	14	64	14
2018	Information technology	21	26	19	14	14	0	6	29	50	37
2018	Internal audit	19	22	7	44	0	0	7	47	45	12
2018	Evaluation	20	19	28	23	0	0	10	26	43	20
2018	Data sciences	12	29	27	9	22	0	0	31	42	22
2018	Policy	11	25	30	20	9	2	3	31	38	193
2018	Project management	22	25	23	18	8	2	3	27	49	120
2018	Other services to the public	19	20	28	17	15	0	0	33	39	65
2018	None of the above	18	25	31	15	11	0	0	26	43	128
2017	Client contact centre	11	31	34	12	7	0	5	21	44	56
2017	Communications or public affairs	13	23	40	9	12	1	2	22	37	90
2017	Security	7	14	37	16	20	0	7	38	22	14
2017	Science and technology	14	26	8	29	19	4	0	50	42	24
2017	Administration and operations	15	27	26	17	9	3	2	27	45	274
2017	Human resources	12	28	23	20	16	0	2	37	40	67
2017	Financial management	14	16	20	30	6	6	8	42	35	59
2017	Procurement	29	41	20	10	0	0	0	10	70	10
2017	Information management	7	34	25	11	10	4	10	24	48	24
2017	Information technology	14	23	39	14	7	2	2	22	38	56
2017	Internal audit	12	12	35	5	18	0	18	29	28	15
2017	Evaluation	8	42	0	17	16	0	18	39	61	11
2017	Data sciences	26	57	9	0	9	0	0	9	82	10
2017	Policy	20	23	19	21	11	3	4	34	45	159
2017	Project management	18	26	38	11	2	3	3	14	46	137
2017	Other services to the public	17	29	29	15	11	0	0	26	45	60
2017	None of the above	18	22	27	12	10	2	9	25	45	157
2014	Client contact centre	18	27	24	19	5	2	5	25	49	62
2014	Communications or public affairs	12	43	25	10	6	2	3	16	58	111
2014	Access to information and privacy	16	39	10	35	0	0	0	35	55	12
2014	Security	18	18	36	9	9	0	9	20	40	11
2014	Science and technology	15	29	31	17	8	0	0	25	44	25
2014	Administration and operations	15	34	27	14	6	1	3	21	51	356
2014	Human resources	18	19	34	13	12	0	4	26	39	73
2014	Financial management	14	32	34	13	4	0	3	18	48	77
2014	Information management	20	37	9	10	24	0	0	34	56	31
2014	Information technology	30	30	20	10	8	0	1	19	61	69
2014	Internal audit	7	14	79	0	0	0	0	0	21	14
2014	Evaluation	18	46	12	6	0	6	12	7	78	16
2014	Other services to the public	15	29	31	15	8	1	2	23	45	117
2014	None of the above	25	27	28	8	8	2	2	17	54	326

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	15	23	15	30	8	0	49	27	38
2020	Communications or public affairs	5	7	29	40	13	5	2	57	13	84
2020	Security	7	0	7	51	21	7	7	84	8	14
2020	Science and technology	0	6	23	52	15	5	0	70	6	19
2020	Administration and operations	5	15	25	31	18	2	3	52	21	319
2020	Human resources	0	2	11	48	30	1	7	85	3	78
2020	Financial management	3	8	18	35	27	4	5	68	12	59
2020	Information management	13	23	25	0	26	5	8	30	41	17
2020	Information technology	9	16	27	29	15	0	4	45	26	55
2020	Internal audit	0	0	0	35	60	4	0	100	0	17
2020	Evaluation	0	23	59	18	0	0	0	18	23	17
2020	Data sciences	7	13	40	19	11	10	0	34	22	16
2020	Policy	8	13	23	33	19	3	2	55	21	215
2020	Project management	5	16	34	20	17	5	2	40	23	135
2020	Other services to the public	8	8	29	26	20	5	3	50	18	72
2020	None of the above	5	13	25	26	22	3	6	53	19	114
2019	Client contact centre	15	17	28	9	27	2	2	37	33	38
2019	Communications or public affairs	3	21	37	25	13	0	1	38	24	79
2019	Security	9	27	33	18	13	0	0	31	36	11
2019	Science and technology	6	28	38	24	4	0	0	28	34	20
2019	Administration and operations	7	22	31	24	11	2	3	37	31	278
2019	Human resources	0	17	25	29	18	5	6	53	19	67
2019	Financial management	6	11	33	30	18	2	0	49	17	53
2019	Real property	0	21	10	59	10	0	0	69	21	11
2019	Information management	25	12	24	26	14	0	0	39	37	21
2019	Information technology	15	29	18	20	18	0	0	38	44	39
2019	Internal audit	15	8	31	8	32	0	7	42	25	13
2019	Evaluation	15	39	16	8	0	22	0	10	70	12
2019	Data sciences	0	6	28	29	26	0	11	62	6	17
2019	Policy	8	15	24	31	19	1	2	51	24	183
2019	Project management	5	22	39	25	9	0	0	34	27	104
2019	Other services to the public	14	16	34	23	9	2	2	33	31	56
2019	None of the above	7	13	26	29	21	1	4	52	20	87
2018	Client contact centre	3	22	29	14	33	0	0	47	24	32
2018	Communications or public affairs	10	18	26	31	13	2	0	44	29	97
2018	Science and technology	0	10	29	33	23	5	0	59	10	20
2018	Administration and operations	6	31	28	20	9	4	1	30	40	256
2018	Human resources	3	21	39	22	10	4	1	34	25	73
2018	Financial management	5	23	27	30	14	0	2	44	28	61
2018	Information management	7	31	42	7	7	7	0	15	40	14
2018	Information technology	12	24	26	13	19	0	5	34	39	38
2018	Internal audit	30	14	19	30	0	0	7	32	47	12
2018	Evaluation	9	23	37	27	0	0	4	28	33	21
2018	Data sciences	5	18	33	31	13	0	0	44	23	22
2018	Policy	10	16	30	29	10	5	1	41	27	194
2018	Project management	5	22	24	33	11	1	5	46	29	121
2018	Other services to the public	10	13	31	24	19	0	3	44	24	65
2018	None of the above	9	21	24	25	14	2	6	42	32	129
2017	Client contact centre	6	16	35	18	14	4	6	36	25	57
2017	Communications or public affairs	8	20	27	19	20	2	3	42	30	90
2017	Security	0	28	7	36	22	0	7	63	30	14
2017	Science and technology	3	12	21	26	34	0	4	63	16	24
2017	Administration and operations	9	23	29	20	10	5	3	33	35	272
2017	Human resources	3	23	26	15	22	6	5	42	29	67
2017	Financial management	5	14	18	34	21	3	6	60	20	59
2017	Procurement	10	21	39	20	10	0	0	30	31	10
2017	Information management	16	32	14	18	15	4	0	35	50	24
2017	Information technology	7	16	35	21	14	5	2	38	25	55
2017	Internal audit	6	12	24	23	18	0	18	50	21	15
2017	Evaluation	16	34	8	0	24	18	0	29	61	11
2017	Data sciences	9	38	36	9	9	0	0	17	47	10
2017	Policy	11	17	25	26	15	3	4	44	30	160
2017	Project management	6	22	28	24	12	2	5	39	31	137
2017	Other services to the public	9	18	24	31	18	0	0	48	27	60
2017	None of the above	9	15	22	25	16	5	7	47	28	157
2014	Client contact centre	9	21	37	17	12	2	3	30	31	63
2014	Communications or public affairs	3	10	30	31	18	2	5	54	14	111
2014	Access to information and privacy	0	39	24	36	0	0	0	36	39	12
2014	Security	0	27	36	9	9	0	18	23	33	11
2014	Science and technology	0	4	40	24	28	0	4	54	5	25
2014	Administration and operations	8	25	32	19	9	2	4	31	35	356
2014	Human resources	8	9	17	34	22	6	4	62	19	73
2014	Financial management	5	18	31	26	14	0	5	43	25	77
2014	Information management	15	18	30	25	4	6	3	31	36	31
2014	Information technology	6	25	27	25	10	4	3	38	33	70
2014	Internal audit	7	36	43	7	7	0	0	14	43	14
2014	Evaluation	36	23	17	12	0	0	12	13	67	16
2014	Other services to the public	7	19	24	32	8	4	6	45	28	116
2014	None of the above	10	20	30	25	10	2	3	37	31	326

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	12	35	21	18	5	0	41	23	39
2020	Communications or public affairs	9	15	50	15	7	2	1	23	25	85
2020	Security	14	14	37	14	21	0	0	35	28	14
2020	Science and technology	24	25	37	5	5	5	0	10	51	19
2020	Administration and operations	11	20	34	22	10	1	1	33	32	320
2020	Human resources	4	5	44	25	16	4	3	44	9	79
2020	Financial management	3	18	30	33	16	0	0	49	21	58
2020	Information management	23	10	42	24	0	0	0	24	34	17
2020	Information technology	6	13	41	28	9	2	2	39	19	54
2020	Internal audit	0	0	6	50	39	5	0	94	0	16
2020	Evaluation	18	11	41	12	6	6	6	20	33	17
2020	Data sciences	13	44	20	5	6	11	0	12	65	16
2020	Policy	11	18	38	20	11	1	1	31	30	215
2020	Project management	14	21	41	16	5	1	1	22	36	134
2020	Other services to the public	12	19	33	16	14	4	1	32	33	72
2020	None of the above	9	22	33	20	10	3	3	32	33	112
2019	Client contact centre	8	31	28	12	16	0	4	29	41	38
2019	Communications or public affairs	6	25	53	9	6	1	0	15	31	80
2019	Security	18	18	42	22	0	0	0	22	36	11
2019	Science and technology	44	47	10	0	0	0	0	0	90	20
2019	Administration and operations	12	26	43	12	4	0	2	17	40	278
2019	Human resources	3	18	49	12	11	2	4	25	22	66
2019	Financial management	3	15	33	28	18	0	2	47	19	53
2019	Real property	25	41	18	16	0	0	0	16	66	11
2019	Information management	17	26	25	10	17	4	0	29	45	20
2019	Information technology	11	31	23	20	8	3	3	30	45	39
2019	Internal audit	8	15	15	31	24	0	7	59	25	13
2019	Evaluation	15	47	16	0	0	14	8	0	80	12
2019	Data sciences	17	11	39	17	15	0	0	33	28	17
2019	Policy	10	26	32	21	8	1	2	30	37	182
2019	Project management	17	29	37	10	4	0	2	15	48	104
2019	Other services to the public	22	25	33	11	5	0	3	17	49	56
2019	None of the above	14	25	30	15	12	1	3	28	41	88
2018	Client contact centre	8	16	32	15	21	3	5	39	26	32
2018	Communications or public affairs	8	24	38	16	7	6	0	25	34	97
2018	Science and technology	23	20	39	19	0	0	0	19	42	20
2018	Administration and operations	12	24	36	15	7	4	1	23	39	259
2018	Human resources	7	22	46	11	10	3	1	22	30	73
2018	Financial management	6	14	39	24	13	4	0	38	21	62
2018	Information management	13	18	37	7	19	7	0	28	33	14
2018	Information technology	12	31	30	13	11	3	0	25	45	38
2018	Internal audit	7	7	45	7	22	0	12	33	17	12
2018	Evaluation	19	28	45	4	4	0	0	8	47	21
2018	Data sciences	3	31	39	22	5	0	0	27	34	22
2018	Policy	17	24	31	15	8	4	1	24	43	195
2018	Project management	13	30	33	19	3	0	2	22	44	121
2018	Other services to the public	13	24	40	14	7	1	0	21	38	64
2018	None of the above	17	24	37	11	8	1	2	20	42	130
2017	Client contact centre	12	22	28	16	15	3	5	34	36	57
2017	Communications or public affairs	11	25	32	15	12	5	1	29	37	91
2017	Security	7	28	23	14	22	0	7	38	37	14
2017	Science and technology	18	27	25	21	8	0	0	30	45	24
2017	Administration and operations	15	29	34	11	7	2	2	19	46	273
2017	Human resources	7	20	35	21	14	0	3	35	28	67
2017	Financial management	6	19	29	24	13	5	4	41	28	58
2017	Procurement	10	41	49	0	0	0	0	0	51	10
2017	Information management	4	31	41	15	0	0	10	16	39	24
2017	Information technology	14	27	20	21	10	5	2	34	44	56
2017	Internal audit	6	0	40	18	18	0	18	44	7	15
2017	Evaluation	24	17	17	17	25	0	0	42	41	11
2017	Data sciences	8	56	18	9	9	0	0	18	64	10
2017	Policy	21	20	28	17	8	3	2	27	43	160
2017	Project management	13	31	38	12	3	1	2	16	45	137
2017	Other services to the public	21	21	32	8	10	4	3	19	46	60
2017	None of the above	16	26	29	14	8	7	2	24	45	157
2014	Client contact centre	9	29	34	9	8	4	6	19	43	63
2014	Communications or public affairs	9	24	39	15	8	2	4	24	35	110
2014	Access to information and privacy	8	23	32	36	0	0	0	36	31	12
2014	Security	18	27	28	18	0	0	9	19	50	11
2014	Science and technology	19	23	54	4	0	0	0	4	42	25
2014	Administration and operations	13	26	39	14	5	2	2	19	41	357
2014	Human resources	10	21	35	20	10	2	3	31	32	73
2014	Financial management	9	18	39	15	12	3	5	29	29	77
2014	Information management	14	9	56	7	15	0	0	22	23	31
2014	Information technology	12	24	37	17	7	0	3	25	37	70
2014	Internal audit	0	43	50	7	0	0	0	7	43	14
2014	Evaluation	17	24	18	23	0	6	12	28	50	16
2014	Other services to the public	22	36	26	8	4	1	3	13	60	117
2014	None of the above	26	28	26	12	5	2	1	17	56	325

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	12	25	37	21	0	0	59	17	39
2020	Communications or public affairs	4	7	42	33	12	1	1	46	11	85
2020	Security	14	0	30	28	28	0	0	56	14	14
2020	Science and technology	18	16	31	26	10	0	0	35	33	19
2020	Administration and operations	3	18	36	28	13	1	1	42	22	320
2020	Human resources	2	9	48	26	13	0	2	40	11	79
2020	Financial management	0	10	40	32	17	0	2	49	10	59
2020	Information management	11	22	42	16	0	0	8	18	36	16
2020	Information technology	2	4	29	40	22	0	4	64	6	55
2020	Internal audit	12	6	34	19	30	0	0	49	17	17
2020	Evaluation	12	18	41	30	0	0	0	30	29	17
2020	Data sciences	0	13	49	31	6	0	0	37	13	16
2020	Policy	2	11	41	32	13	0	0	45	14	215
2020	Project management	4	11	45	29	9	0	1	39	16	134
2020	Other services to the public	6	19	31	25	17	0	1	43	26	71
2020	None of the above	8	18	36	25	10	2	2	36	26	115
2019	Client contact centre	9	7	53	16	15	0	0	31	15	38
2019	Communications or public affairs	7	18	44	21	9	0	0	31	25	79
2019	Security	9	0	33	58	0	0	0	58	9	11
2019	Science and technology	33	45	11	11	0	0	0	11	79	20
2019	Administration and operations	9	24	35	22	8	1	2	31	34	278
2019	Human resources	7	29	30	21	7	0	6	30	39	67
2019	Financial management	2	12	32	32	19	0	2	53	14	53
2019	Real property	0	8	39	36	17	0	0	53	8	11
2019	Information management	15	12	34	9	30	0	0	39	27	20
2019	Information technology	4	2	39	30	25	0	0	55	6	39
2019	Internal audit	23	15	28	15	18	0	0	33	38	13
2019	Evaluation	16	0	32	16	29	8	0	49	17	12
2019	Data sciences	11	6	43	11	28	0	0	40	17	17
2019	Policy	5	17	34	28	16	0	1	44	22	184
2019	Project management	5	17	38	27	9	3	0	38	23	104
2019	Other services to the public	14	35	38	9	2	0	3	11	50	57
2019	None of the above	12	20	35	17	12	1	2	31	34	89

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	46	20	2	4	0	2	73	6	39
2020	Communications or public affairs	44	25	9	6	0	7	9	82	7	85
2020	Security	65	28	7	0	0	0	0	93	0	14
2020	Science and technology	41	16	11	12	0	16	5	71	15	19
2020	Administration and operations	33	33	13	6	5	5	4	73	12	320
2020	Human resources	48	21	13	2	0	10	5	82	3	79
2020	Financial management	27	43	16	0	2	11	2	80	2	59
2020	Information management	14	39	17	0	5	19	6	70	7	16
2020	Information technology	40	31	15	2	2	5	5	80	4	55
2020	Internal audit	59	18	0	0	0	12	12	100	0	17
2020	Evaluation	23	30	12	12	6	18	0	64	21	17
2020	Data sciences	11	20	13	26	7	11	11	40	43	16
2020	Policy	34	33	10	4	4	10	6	80	9	217
2020	Project management	27	38	11	13	5	2	5	69	19	133
2020	Other services to the public	31	22	24	6	6	4	7	61	13	71
2020	None of the above	33	28	14	7	5	7	6	71	13	115
2019	Client contact centre	39	32	17	5	0	0	7	76	5	37
2019	Communications or public affairs	32	27	17	14	1	4	7	65	17	79
2019	Security	45	27	9	0	18	0	0	73	18	11
2019	Science and technology	20	32	4	9	24	11	0	58	37	20
2019	Administration and operations	28	37	15	6	4	4	5	72	12	278
2019	Human resources	51	27	9	0	3	7	3	87	3	67
2019	Financial management	51	23	9	10	2	2	4	78	12	53
2019	Real property	27	36	27	0	10	0	0	63	10	11
2019	Information management	36	28	14	3	0	15	4	78	4	21
2019	Information technology	42	33	13	2	0	5	5	84	2	39
2019	Internal audit	54	8	8	0	8	15	8	80	10	13
2019	Evaluation	24	24	8	16	15	0	14	55	36	12
2019	Data sciences	38	40	11	11	0	0	0	78	11	17
2019	Policy	34	32	11	7	4	5	7	76	12	183
2019	Project management	23	36	12	13	6	8	2	66	21	104
2019	Other services to the public	28	34	16	8	6	2	5	67	16	57
2019	None of the above	49	21	10	6	8	5	1	75	15	88
2018	Client contact centre	30	37	15	9	5	5	0	70	14	32
2018	Communications or public affairs	26	32	18	13	2	6	3	64	17	97
2018	Science and technology	49	24	5	0	10	13	0	83	11	20
2018	Administration and operations	26	41	13	7	4	8	2	74	11	258
2018	Human resources	37	34	10	4	4	5	6	80	9	73
2018	Financial management	25	38	16	7	2	7	5	72	10	63
2018	Information management	19	57	18	0	0	7	0	81	0	14
2018	Information technology	31	42	8	8	6	6	0	77	15	37
2018	Internal audit	15	15	33	22	0	15	0	35	26	12
2018	Evaluation	17	46	10	4	4	9	10	78	10	21
2018	Data sciences	26	42	23	9	0	0	0	68	9	22
2018	Policy	28	27	10	8	10	9	8	66	21	195
2018	Project management	31	37	13	8	5	3	3	72	14	123
2018	Other services to the public	24	55	6	8	6	1	0	80	14	66
2018	None of the above	25	31	13	13	6	6	6	63	21	129
2017	Client contact centre	29	39	17	3	9	0	3	70	12	57
2017	Communications or public affairs	38	29	17	5	5	3	2	71	11	91
2017	Security	7	21	40	0	21	5	7	31	24	14
2017	Science and technology	33	15	8	8	4	29	4	70	18	24
2017	Administration and operations	26	37	14	7	5	7	5	71	14	273
2017	Human resources	50	11	11	9	9	8	3	68	19	67
2017	Financial management	26	38	13	8	3	8	5	73	13	58
2017	Procurement	30	40	11	0	10	10	0	77	11	10
2017	Information management	46	23	14	18	0	0	0	68	18	24
2017	Information technology	24	40	11	5	5	11	4	75	12	56
2017	Internal audit	42	23	6	6	6	6	12	79	14	15
2017	Evaluation	16	25	8	8	16	8	18	55	33	11
2017	Data sciences	26	38	18	9	0	9	0	71	9	10
2017	Policy	32	25	14	6	10	7	6	65	18	160
2017	Project management	30	36	11	12	3	4	4	72	16	138
2017	Other services to the public	42	32	12	8	2	3	2	77	10	59
2017	None of the above	33	30	8	7	9	5	9	72	18	158
2014	Client contact centre	22	37	15	15	3	2	6	64	20	63
2014	Communications or public affairs	30	30	14	11	5	6	3	66	18	110
2014	Access to information and privacy	8	29	24	16	16	8	0	40	34	12
2014	Security	9	9	18	36	18	0	9	20	60	11
2014	Science and technology	48	12	28	0	0	4	8	68	0	25
2014	Administration and operations	31	32	15	9	4	4	5	69	15	358
2014	Human resources	44	24	13	8	1	5	5	75	10	73
2014	Financial management	35	41	9	4	5	4	3	81	10	77
2014	Information management	44	27	16	3	4	0	6	76	7	31
2014	Information technology	29	35	13	2	6	12	3	75	10	70
2014	Internal audit	7	50	21	14	7	0	0	57	21	14
2014	Evaluation	21	53	5	0	5	0	16	88	6	17
2014	Other services to the public	39	28	13	7	6	3	3	71	15	117
2014	None of the above	30	33	12	10	6	4	5	70	18	326

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	27	10	5	6	0	0	79	11	39
2020	Communications or public affairs	68	24	2	1	1	2	1	95	2	85
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	63	31	0	0	6	0	0	94	6	19
2020	Administration and operations	56	30	6	3	4	0	0	87	7	320
2020	Human resources	74	24	1	0	0	0	1	99	0	79
2020	Financial management	59	33	5	2	2	0	0	92	3	59
2020	Information management	57	21	11	5	5	0	0	79	10	17
2020	Information technology	64	25	5	4	2	0	0	89	5	55
2020	Internal audit	77	17	6	0	0	0	0	94	0	17
2020	Evaluation	41	41	6	6	6	0	0	83	11	17
2020	Data sciences	42	20	7	20	0	11	0	70	22	16
2020	Policy	61	25	7	5	1	0	0	87	6	215
2020	Project management	48	28	9	10	4	1	0	77	14	133
2020	Other services to the public	55	24	4	8	8	0	0	79	17	71
2020	None of the above	53	29	6	6	4	1	1	84	10	115
2019	Client contact centre	57	25	14	4	0	0	0	82	4	38
2019	Communications or public affairs	52	32	7	9	0	0	0	84	9	79
2019	Security	38	34	0	9	18	0	0	73	27	11
2019	Science and technology	53	29	4	9	4	0	0	83	13	20
2019	Administration and operations	50	34	6	7	3	0	0	84	10	276
2019	Human resources	66	31	2	0	2	0	0	97	2	66
2019	Financial management	58	29	8	2	4	0	0	86	5	53
2019	Real property	31	51	0	17	0	0	0	83	17	11
2019	Information management	44	38	4	14	0	0	0	82	14	21
2019	Information technology	66	30	0	2	0	3	0	98	2	39
2019	Internal audit	77	15	0	0	8	0	0	92	8	13
2019	Evaluation	46	31	8	8	8	0	0	76	16	12
2019	Data sciences	78	17	0	6	0	0	0	94	6	17
2019	Policy	55	27	7	7	3	1	0	83	10	183
2019	Project management	42	35	7	11	5	0	0	76	16	102
2019	Other services to the public	51	28	4	14	4	0	0	79	17	56
2019	None of the above	57	27	4	7	4	0	0	85	11	89
2018	Client contact centre	58	25	6	9	3	0	0	83	12	32
2018	Communications or public affairs	49	32	6	9	3	1	0	82	12	97
2018	Science and technology	58	32	0	5	5	0	0	90	10	20
2018	Administration and operations	50	33	9	6	2	0	0	83	8	258
2018	Human resources	63	31	1	4	1	0	0	94	5	73
2018	Financial management	52	33	10	5	0	0	0	86	5	63
2018	Information management	39	46	0	7	7	0	0	85	15	13
2018	Information technology	49	46	0	0	3	3	0	97	3	37
2018	Internal audit	51	37	12	0	0	0	0	88	0	12
2018	Evaluation	41	45	9	0	4	0	0	87	4	21
2018	Data sciences	46	45	0	5	5	0	0	91	9	22
2018	Policy	52	32	3	6	8	0	0	84	13	196
2018	Project management	57	26	6	6	4	0	0	83	10	123
2018	Other services to the public	49	35	3	6	7	0	0	84	13	66
2018	None of the above	49	29	5	10	6	1	0	79	16	130
2017	Client contact centre	56	21	14	5	5	0	0	77	9	57
2017	Communications or public affairs	59	31	7	2	0	1	0	91	2	91
2017	Security	38	21	9	14	14	5	0	62	29	14
2017	Science and technology	61	20	8	8	4	0	0	81	11	24
2017	Administration and operations	48	36	6	7	3	0	0	84	10	274
2017	Human resources	60	24	4	9	3	0	0	84	12	67
2017	Financial management	59	29	6	3	3	0	0	88	6	59
2017	Procurement	40	29	10	11	10	0	0	69	21	10
2017	Information management	57	28	7	4	0	4	0	89	4	24
2017	Information technology	49	31	12	4	4	0	0	80	7	56
2017	Internal audit	65	17	0	12	6	0	0	83	17	15
2017	Evaluation	16	49	8	0	8	18	0	80	10	11
2017	Policy	52	23	8	10	6	1	0	76	16	160
2017	Project management	50	31	8	6	5	0	0	81	11	138
2017	Other services to the public	63	26	5	3	3	0	0	89	6	60
2017	None of the above	55	27	7	6	6	0	0	82	12	158
2014	Client contact centre	56	20	10	8	5	1	0	77	13	63
2014	Communications or public affairs	53	25	10	8	3	1	1	79	11	111
2014	Access to information and privacy	42	50	0	8	0	0	0	92	8	12
2014	Security	18	37	28	8	0	0	9	60	9	11
2014	Science and technology	63	17	4	13	0	0	4	83	13	24
2014	Administration and operations	48	33	11	4	3	2	0	82	7	357
2014	Human resources	61	31	4	3	0	1	0	93	3	73
2014	Financial management	50	42	1	4	3	0	0	92	6	77
2014	Information management	50	37	6	4	0	0	3	90	4	31
2014	Information technology	47	33	10	6	4	0	0	80	10	70
2014	Internal audit	23	62	8	0	8	0	0	85	8	13
2014	Evaluation	74	16	5	0	5	0	0	90	5	17
2014	Other services to the public	43	35	11	7	2	1	0	79	9	117
2014	None of the above	50	27	11	7	5	1	0	78	11	326

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	40	7	6	0	0	0	87	6	39
2020	Communications or public affairs	67	28	1	1	1	0	1	97	2	84
2020	Security	85	15	0	0	0	0	0	100	0	13
2020	Science and technology	76	5	6	12	0	0	0	81	12	18
2020	Administration and operations	61	30	3	4	2	0	0	91	6	321
2020	Human resources	80	20	0	0	0	0	0	100	0	79
2020	Financial management	65	32	2	2	0	0	0	97	2	59
2020	Information management	47	53	0	0	0	0	0	100	0	17
2020	Information technology	72	25	0	2	2	0	0	96	4	53
2020	Internal audit	100	0	0	0	0	0	0	100	0	17
2020	Evaluation	44	50	0	0	6	0	0	94	6	16
2020	Data sciences	54	26	20	0	0	0	0	80	0	16
2020	Policy	73	22	2	3	0	0	0	94	3	214
2020	Project management	47	38	3	9	2	0	0	86	11	134
2020	Other services to the public	64	22	5	4	4	0	0	86	8	72
2020	None of the above	66	24	6	1	2	0	1	91	3	113
2019	Client contact centre	56	35	4	6	0	0	0	90	6	37
2019	Communications or public affairs	62	34	5	0	0	0	0	95	0	78
2019	Security	38	34	0	9	18	0	0	73	27	11
2019	Science and technology	49	28	4	14	4	0	0	77	19	20
2019	Administration and operations	57	30	6	7	1	0	0	86	7	274
2019	Human resources	73	24	0	1	1	0	0	97	3	67
2019	Financial management	73	14	8	5	0	0	0	86	5	53
2019	Real property	35	45	10	10	0	0	0	80	10	11
2019	Information management	45	46	4	4	0	0	0	92	4	21
2019	Information technology	60	38	2	0	0	0	0	98	0	39
2019	Internal audit	77	15	0	8	0	0	0	92	8	13
2019	Evaluation	61	24	8	7	0	0	0	85	7	12
2019	Data sciences	77	23	0	0	0	0	0	100	0	17
2019	Policy	63	24	6	6	1	0	0	88	7	184
2019	Project management	50	34	4	9	4	0	0	84	13	104
2019	Other services to the public	52	28	9	10	2	0	0	79	11	57
2019	None of the above	69	21	5	3	2	0	0	89	6	89
2018	Client contact centre	60	34	3	3	0	0	0	94	3	32
2018	Communications or public affairs	56	35	5	5	0	0	0	90	5	96
2018	Science and technology	82	8	10	0	0	0	0	90	0	20
2018	Administration and operations	51	39	6	4	0	0	0	90	4	258
2018	Human resources	74	19	5	1	0	0	0	94	1	73
2018	Financial management	55	33	11	2	0	0	0	87	2	63
2018	Information management	37	63	0	0	0	0	0	100	0	14
2018	Information technology	49	43	6	0	0	3	0	94	0	37
2018	Internal audit	47	53	0	0	0	0	0	100	0	11
2018	Evaluation	54	42	0	0	4	0	0	96	4	21
2018	Data sciences	78	17	0	5	0	0	0	95	5	22
2018	Policy	63	26	2	5	3	0	0	90	8	194
2018	Project management	56	30	9	4	2	0	0	86	6	123
2018	Other services to the public	52	34	10	1	3	0	0	86	4	66
2018	None of the above	58	28	6	7	1	0	0	86	8	129
2017	Client contact centre	41	41	15	3	0	0	0	82	3	56
2017	Communications or public affairs	46	44	7	3	0	0	0	90	3	90
2017	Security	26	48	9	11	7	0	0	74	18	14
2017	Science and technology	67	28	4	0	0	0	0	96	0	23
2017	Administration and operations	52	34	5	7	2	0	0	86	9	273
2017	Human resources	59	31	7	1	1	0	0	90	3	68
2017	Financial management	53	39	6	0	1	0	0	92	1	59
2017	Procurement	59	29	0	0	11	0	0	89	11	10
2017	Information management	52	24	16	4	4	0	0	77	7	24
2017	Information technology	41	50	7	2	0	0	0	91	2	55
2017	Internal audit	64	24	6	0	6	0	0	88	6	15
2017	Evaluation	16	59	8	16	0	0	0	75	16	11
2017	Data sciences	35	47	19	0	0	0	0	81	0	10
2017	Policy	55	28	8	3	5	1	0	83	9	160
2017	Project management	47	40	6	6	1	0	0	87	8	138
2017	Other services to the public	53	37	5	3	3	0	0	89	6	60
2017	None of the above	59	28	5	5	3	0	0	86	9	159
2014	Client contact centre	40	44	11	6	0	0	0	83	6	63
2014	Communications or public affairs	46	37	10	4	2	0	1	84	6	111
2014	Access to information and privacy	34	66	0	0	0	0	0	100	0	12
2014	Security	18	37	9	18	9	0	9	60	29	11
2014	Science and technology	76	20	4	0	0	0	0	96	0	25
2014	Administration and operations	48	35	11	4	2	0	0	83	6	358
2014	Human resources	49	47	3	1	0	0	0	96	1	73
2014	Financial management	49	41	3	5	3	0	0	90	8	77
2014	Information management	62	22	16	0	0	0	0	84	0	31
2014	Information technology	51	36	10	4	0	0	0	86	4	70
2014	Internal audit	29	50	14	0	7	0	0	79	7	14
2014	Evaluation	68	27	0	0	5	0	0	95	5	17
2014	Other services to the public	46	37	8	6	2	1	0	84	8	117
2014	None of the above	48	40	5	4	2	0	0	89	6	326

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	36	7	4	2	0	0	86	6	39
2020	Communications or public affairs	64	26	8	1	1	0	0	90	2	85
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	68	16	5	12	0	0	0	83	12	19
2020	Administration and operations	53	32	7	4	2	2	0	87	6	316
2020	Human resources	72	24	0	2	0	1	0	98	2	79
2020	Financial management	53	40	5	2	0	0	0	94	2	58
2020	Information management	48	47	0	5	0	0	0	95	5	17
2020	Information technology	60	27	7	2	2	2	0	89	4	55
2020	Internal audit	88	12	0	0	0	0	0	100	0	17
2020	Evaluation	35	53	6	6	0	0	0	89	6	17
2020	Data sciences	44	45	7	0	0	5	0	93	0	16
2020	Policy	64	27	5	3	1	0	0	91	4	216
2020	Project management	55	32	5	7	1	0	0	87	8	131
2020	Other services to the public	53	25	10	4	7	1	0	79	11	71
2020	None of the above	65	24	3	6	2	0	0	89	8	112
2019	Client contact centre	52	33	13	0	0	2	0	87	0	38
2019	Communications or public affairs	56	33	4	5	1	1	0	90	6	79
2019	Security	45	36	0	0	18	0	0	82	18	11
2019	Science and technology	43	52	4	0	0	0	0	96	0	20
2019	Administration and operations	45	37	11	4	1	1	1	84	5	278
2019	Human resources	57	30	10	1	1	0	0	87	3	67
2019	Financial management	69	23	6	2	0	0	0	92	2	53
2019	Real property	33	29	38	0	0	0	0	62	0	11
2019	Information management	61	25	9	4	0	0	0	87	4	20
2019	Information technology	52	41	5	2	0	0	0	93	2	39
2019	Internal audit	77	15	0	8	0	0	0	92	8	13
2019	Evaluation	46	47	0	0	8	0	0	92	8	12
2019	Data sciences	66	28	6	0	0	0	0	94	0	17
2019	Policy	57	32	5	4	2	0	0	89	6	184
2019	Project management	48	39	6	6	1	0	0	86	7	102
2019	Other services to the public	46	35	8	10	0	0	0	81	10	57
2019	None of the above	58	33	4	2	2	0	0	91	5	89
2018	Client contact centre	36	47	6	11	0	0	0	83	11	32
2018	Communications or public affairs	38	54	5	2	0	1	0	93	2	96
2018	Science and technology	58	33	5	5	0	0	0	90	5	20
2018	Administration and operations	47	36	12	4	0	1	0	84	5	258
2018	Human resources	50	42	5	3	0	0	0	92	3	73
2018	Financial management	47	39	11	3	0	0	0	85	3	62
2018	Information management	31	62	7	0	0	0	0	93	0	14
2018	Information technology	47	45	3	3	3	0	0	92	6	37
2018	Internal audit	36	52	12	0	0	0	0	88	0	12
2018	Evaluation	33	63	0	0	4	0	0	96	4	21
2018	Data sciences	47	39	5	5	0	5	0	90	5	22
2018	Policy	57	31	4	4	2	2	0	90	6	195
2018	Project management	53	38	4	4	1	1	0	91	5	123
2018	Other services to the public	51	39	4	3	3	0	0	90	6	66
2018	None of the above	47	37	8	5	2	0	1	84	8	130

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	2	0	5	5	5	92	5	39
2020	Communications or public affairs	67	16	7	2	1	6	1	88	4	85
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	68	21	0	6	0	6	0	94	6	19
2020	Administration and operations	55	25	7	3	2	4	3	86	6	321
2020	Human resources	79	15	3	0	0	1	2	97	0	79
2020	Financial management	56	27	10	0	2	2	3	87	2	59
2020	Information management	53	24	10	5	0	0	8	83	6	17
2020	Information technology	55	22	11	2	2	7	2	84	4	55
2020	Internal audit	83	6	0	6	0	6	0	94	6	17
2020	Evaluation	47	30	12	0	0	12	0	87	0	17
2020	Data sciences	37	46	11	0	0	5	0	88	0	16
2020	Policy	57	22	8	4	2	4	2	84	7	217
2020	Project management	58	17	11	7	2	2	3	79	10	133
2020	Other services to the public	49	22	7	8	7	6	1	76	16	72
2020	None of the above	53	27	7	5	3	4	1	84	9	115

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	20	16	5	0	5	5	77	5	39
2020	Communications or public affairs	62	27	3	1	0	1	5	95	1	85
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	74	22	5	0	0	0	0	95	0	19
2020	Administration and operations	60	23	10	2	2	1	3	86	4	321
2020	Human resources	67	20	9	1	0	0	3	89	1	79
2020	Financial management	73	18	5	0	0	0	3	95	0	59
2020	Information management	47	32	16	0	5	0	0	79	5	17
2020	Information technology	49	25	24	0	2	0	0	75	2	55
2020	Internal audit	67	16	6	0	0	0	12	93	0	17
2020	Evaluation	36	29	23	12	0	0	0	65	12	17
2020	Data sciences	51	31	0	13	0	5	0	86	14	16
2020	Policy	64	22	8	2	2	1	1	88	4	217
2020	Project management	67	18	8	4	1	0	1	86	6	135
2020	Other services to the public	49	25	12	3	1	0	10	82	5	72
2020	None of the above	58	26	10	2	1	2	1	87	3	115
2019	Client contact centre	54	24	13	0	2	0	6	84	2	38
2019	Communications or public affairs	57	26	8	7	0	0	1	84	7	80
2019	Security	51	22	9	0	9	0	9	80	10	11
2019	Science and technology	48	14	19	4	9	5	0	66	14	20
2019	Administration and operations	46	32	14	3	1	1	3	82	4	277
2019	Human resources	61	25	6	0	1	2	4	92	2	67
2019	Financial management	55	28	2	6	4	0	5	88	10	53
2019	Real property	38	39	24	0	0	0	0	76	0	11
2019	Information management	43	38	4	8	6	0	0	81	15	21
2019	Information technology	54	34	6	0	0	0	5	94	0	39
2019	Internal audit	62	15	8	8	0	0	8	83	8	13
2019	Evaluation	47	24	0	8	0	8	14	90	10	12
2019	Data sciences	61	17	23	0	0	0	0	77	0	17
2019	Policy	62	27	5	5	1	0	0	88	7	184
2019	Project management	43	32	13	6	1	3	2	79	8	103
2019	Other services to the public	40	33	12	10	2	2	2	75	12	57
2019	None of the above	61	23	7	1	4	0	4	87	6	89

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	25	9	6	0	0	0	84	6	39
2020	Communications or public affairs	59	30	5	2	2	1	1	91	4	83
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	36	49	10	5	0	0	0	85	5	19
2020	Administration and operations	56	29	9	4	2	1	0	85	6	320
2020	Human resources	68	23	6	4	0	0	0	91	4	79
2020	Financial management	58	32	8	0	0	0	2	92	0	59
2020	Information management	40	44	0	5	11	0	0	84	16	17
2020	Information technology	55	36	5	2	2	0	0	91	4	55
2020	Internal audit	66	34	0	0	0	0	0	100	0	17
2020	Evaluation	47	35	6	12	0	0	0	82	12	17
2020	Data sciences	31	51	7	7	0	5	0	86	7	16
2020	Policy	50	37	5	5	2	0	0	87	7	217
2020	Project management	49	30	10	7	2	1	1	81	10	135
2020	Other services to the public	48	25	12	8	4	2	0	75	13	72
2020	None of the above	47	34	7	8	3	0	1	82	11	114
2019	Client contact centre	51	31	10	4	5	0	0	82	8	37
2019	Communications or public affairs	43	42	5	10	0	0	0	85	10	79
2019	Security	42	31	18	9	0	0	0	73	9	11
2019	Science and technology	34	19	28	13	0	5	0	56	14	20
2019	Administration and operations	42	36	12	7	1	1	0	79	8	278
2019	Human resources	54	28	9	3	3	0	2	85	6	67
2019	Financial management	50	35	9	6	0	0	0	85	6	53
2019	Real property	28	31	21	20	0	0	0	59	20	11
2019	Information management	46	32	9	13	0	0	0	79	13	20
2019	Information technology	59	27	5	7	0	0	1	87	7	39
2019	Internal audit	54	31	8	0	8	0	0	85	8	13
2019	Evaluation	39	38	16	0	8	0	0	76	8	12
2019	Data sciences	38	28	34	0	0	0	0	66	0	17
2019	Policy	45	33	7	10	3	0	2	80	13	183
2019	Project management	40	33	14	7	3	2	2	75	10	104
2019	Other services to the public	41	43	5	7	3	0	0	84	11	57
2019	None of the above	50	25	8	12	3	1	0	76	15	89
2018	Client contact centre	43	21	17	12	5	0	3	65	17	32
2018	Communications or public affairs	41	31	17	7	2	0	2	74	9	96
2018	Science and technology	53	32	5	10	0	0	0	85	10	20
2018	Administration and operations	42	39	10	7	2	0	0	81	9	259
2018	Human resources	57	28	9	3	1	2	0	87	4	71
2018	Financial management	40	31	13	13	0	3	0	74	13	62
2018	Information management	44	43	7	7	0	0	0	86	7	14
2018	Information technology	51	32	6	0	9	0	3	85	9	36
2018	Internal audit	51	22	26	0	0	0	0	74	0	12
2018	Evaluation	28	63	0	5	0	0	4	95	5	21
2018	Data sciences	52	21	22	0	5	0	0	73	5	22
2018	Policy	43	33	11	6	7	0	0	76	13	196
2018	Project management	41	38	7	7	6	0	1	80	13	123
2018	Other services to the public	49	23	15	9	4	0	0	72	13	67
2018	None of the above	43	34	8	7	8	0	0	77	15	129
2017	Client contact centre	43	43	8	2	4	0	0	86	6	57
2017	Communications or public affairs	50	33	10	5	0	1	0	85	5	91
2017	Security	25	52	9	14	0	0	0	78	14	14
2017	Science and technology	41	44	0	12	0	0	4	87	13	24
2017	Administration and operations	41	39	9	7	2	1	0	81	9	274
2017	Human resources	53	24	12	7	4	0	0	77	11	68
2017	Financial management	46	35	12	6	2	0	0	80	8	59
2017	Procurement	49	10	29	11	0	0	0	59	11	10
2017	Information management	49	29	7	15	0	0	0	78	15	24
2017	Information technology	44	37	11	8	0	0	0	81	8	56
2017	Internal audit	48	12	11	23	6	0	0	60	29	15
2017	Evaluation	59	25	0	0	8	8	0	91	9	11
2017	Data sciences	44	46	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	9	3	1	1	79	12	160
2017	Project management	36	44	13	6	1	0	1	80	7	139
2017	Other services to the public	51	33	5	11	0	0	0	84	11	59
2017	None of the above	45	32	10	7	5	0	0	77	12	158
2014	Client contact centre	40	35	15	10	0	0	0	75	10	63
2014	Communications or public affairs	45	30	10	8	4	0	3	77	12	111
2014	Access to information and privacy	16	44	24	8	8	0	0	60	16	12
2014	Security	26	28	18	9	9	0	9	60	20	11
2014	Science and technology	52	27	13	8	0	0	0	79	8	25
2014	Administration and operations	35	43	13	6	2	1	0	79	8	358
2014	Human resources	49	31	15	1	1	0	3	82	3	73
2014	Financial management	49	31	14	4	3	0	0	79	7	76
2014	Information management	39	43	16	3	0	0	0	82	3	31
2014	Information technology	38	34	15	7	4	0	2	73	12	70
2014	Internal audit	29	64	7	0	0	0	0	93	0	14
2014	Evaluation	31	42	5	5	5	0	11	82	12	17
2014	Other services to the public	43	39	12	4	1	1	0	83	5	117
2014	None of the above	46	33	7	8	4	1	1	80	12	326

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	30	8	5	4	0	0	84	9	38
2020	Communications or public affairs	66	19	10	2	1	2	0	86	3	84
2020	Security	58	28	0	0	0	7	7	100	0	14
2020	Science and technology	68	22	5	5	0	0	0	90	5	19
2020	Administration and operations	59	23	11	3	2	1	1	84	5	320
2020	Human resources	68	19	10	1	0	0	1	88	1	77
2020	Financial management	71	17	10	0	2	0	0	88	2	58
2020	Information management	40	26	18	0	5	11	0	74	6	17
2020	Information technology	55	33	4	4	2	0	4	91	6	55
2020	Internal audit	78	17	6	0	0	0	0	94	0	17
2020	Evaluation	59	18	6	12	6	0	0	77	18	17
2020	Data sciences	49	25	13	13	0	0	0	73	13	16
2020	Policy	62	17	10	3	4	2	2	82	8	217
2020	Project management	55	27	10	4	1	2	1	85	5	135
2020	Other services to the public	51	22	12	6	4	3	1	77	10	72
2020	None of the above	58	22	9	4	2	2	3	84	7	115

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	27	7	5	0	0	0	88	5	38
2020	Communications or public affairs	61	26	8	3	1	0	1	87	4	85
2020	Security	70	30	0	0	0	0	0	100	0	14
2020	Science and technology	59	21	5	16	0	0	0	79	16	19
2020	Administration and operations	62	28	5	3	2	0	0	91	5	321
2020	Human resources	70	20	7	3	0	0	0	90	3	78
2020	Financial management	65	30	5	0	0	0	0	95	0	59
2020	Information management	48	18	13	16	5	0	0	66	21	17
2020	Information technology	56	31	7	4	2	0	0	87	5	55
2020	Internal audit	78	22	0	0	0	0	0	100	0	17
2020	Evaluation	36	47	12	6	0	0	0	82	6	17
2020	Data sciences	36	51	0	7	7	0	0	87	13	16
2020	Policy	63	22	6	6	2	0	0	86	8	217
2020	Project management	53	30	5	8	1	0	2	85	10	135
2020	Other services to the public	58	21	8	8	4	0	0	79	12	72
2020	None of the above	57	30	8	3	1	0	1	88	4	115
2019	Client contact centre	67	17	11	5	0	0	0	84	5	38
2019	Communications or public affairs	52	31	8	9	0	0	0	83	9	80
2019	Security	44	38	0	9	9	0	0	82	18	11
2019	Science and technology	30	30	5	20	15	0	0	60	35	19
2019	Administration and operations	46	36	11	5	2	0	1	83	6	278
2019	Human resources	62	28	6	3	1	0	0	90	4	67
2019	Financial management	54	38	2	5	0	0	0	93	5	52
2019	Real property	28	52	10	10	0	0	0	80	10	11
2019	Information management	47	41	4	3	4	0	0	88	8	21
2019	Information technology	59	33	0	5	0	3	0	94	6	39
2019	Internal audit	62	31	0	0	8	0	0	92	8	13
2019	Evaluation	53	39	8	0	0	0	0	92	0	12
2019	Data sciences	49	28	11	11	0	0	0	77	11	17
2019	Policy	49	31	9	7	3	0	2	82	9	184
2019	Project management	46	34	12	4	3	1	1	81	7	103
2019	Other services to the public	48	28	11	9	4	0	0	76	13	57
2019	None of the above	57	30	5	6	1	0	0	87	7	89
2018	Client contact centre	48	29	6	12	5	0	0	77	17	32
2018	Communications or public affairs	47	34	11	5	2	0	1	82	7	95
2018	Science and technology	53	42	0	5	0	0	0	95	5	20
2018	Administration and operations	48	38	7	5	2	1	0	86	7	259
2018	Human resources	60	22	7	5	1	2	2	86	7	72
2018	Financial management	42	39	11	4	2	2	0	83	6	62
2018	Information management	37	50	0	14	0	0	0	86	14	14
2018	Information technology	51	35	3	3	6	0	3	89	9	37
2018	Internal audit	51	15	26	7	0	0	0	66	7	12
2018	Evaluation	37	41	4	4	10	0	4	81	15	21
2018	Data sciences	35	42	18	0	5	0	0	77	5	22
2018	Policy	50	33	6	5	6	1	0	83	11	194
2018	Project management	50	34	7	4	4	0	1	85	8	122
2018	Other services to the public	51	33	8	5	2	0	0	84	8	67
2018	None of the above	43	32	9	9	7	0	1	76	16	127
2017	Client contact centre	50	34	13	2	2	0	0	84	3	57
2017	Communications or public affairs	50	41	8	1	0	0	0	91	1	91
2017	Security	25	42	33	0	0	0	0	67	0	14
2017	Science and technology	54	34	4	0	8	0	0	88	8	24
2017	Administration and operations	45	41	8	3	3	1	0	86	6	274
2017	Human resources	58	26	7	6	3	0	0	85	8	68
2017	Financial management	46	35	10	9	0	0	0	80	9	59
2017	Procurement	49	41	10	0	0	0	0	90	0	10
2017	Information management	51	30	4	11	4	0	0	81	15	24
2017	Information technology	37	49	9	4	2	0	0	86	5	56
2017	Internal audit	35	47	0	12	6	0	0	83	17	15
2017	Evaluation	42	17	17	8	8	8	0	63	18	11
2017	Data sciences	44	37	19	0	0	0	0	81	0	10
2017	Policy	52	33	4	7	3	1	0	86	10	160
2017	Project management	47	33	9	8	3	0	1	80	11	139
2017	Other services to the public	56	34	6	2	2	2	0	91	3	60
2017	None of the above	47	37	5	6	4	1	0	84	10	158
2014	Client contact centre	35	47	14	3	1	0	0	82	4	63
2014	Communications or public affairs	45	33	11	7	3	0	1	80	10	111
2014	Access to information and privacy	34	42	16	0	8	0	0	77	8	12
2014	Security	27	18	9	18	18	0	9	50	40	11
2014	Science and technology	49	32	15	0	4	0	0	81	4	25
2014	Administration and operations	47	35	12	5	1	0	0	82	6	357
2014	Human resources	60	32	4	4	0	0	0	92	4	73
2014	Financial management	42	34	18	3	3	0	0	77	5	77
2014	Information management	45	38	14	3	0	0	0	83	3	31
2014	Information technology	48	28	15	4	3	0	2	77	7	70
2014	Internal audit	29	57	7	7	0	0	0	86	7	14
2014	Evaluation	36	32	11	5	5	11	0	76	12	17
2014	Other services to the public	53	28	11	6	2	1	0	82	7	117
2014	None of the above	49	32	9	6	3	1	1	82	9	326

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	70	30	39
2020	Communications or public affairs	39	61	85
2020	Security	44	56	14
2020	Science and technology	37	63	19
2020	Administration and operations	44	56	321
2020	Human resources	61	39	79
2020	Financial management	45	55	59
2020	Information management	37	63	17
2020	Information technology	44	56	55
2020	Internal audit	69	31	17
2020	Evaluation	59	41	17
2020	Data sciences	31	69	16
2020	Policy	49	51	217
2020	Project management	46	54	135
2020	Other services to the public	45	55	72
2020	None of the above	43	57	115

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	26	2	0	0	0	2	97	0	39
2020	Communications or public affairs	61	20	5	2	1	6	5	91	4	85
2020	Security	86	0	7	7	0	0	0	86	7	14
2020	Science and technology	64	0	0	0	0	15	22	100	0	19
2020	Administration and operations	64	18	6	2	0	3	7	91	2	319
2020	Human resources	81	15	2	0	0	0	1	98	0	79
2020	Financial management	60	29	3	0	2	3	3	95	2	58
2020	Information management	29	8	21	0	0	23	19	63	0	17
2020	Information technology	67	13	4	4	6	2	6	86	10	54
2020	Internal audit	90	6	0	4	0	0	0	96	4	17
2020	Evaluation	59	29	6	0	0	6	0	94	0	17
2020	Data sciences	57	25	0	0	0	18	0	100	0	16
2020	Policy	67	16	6	1	1	3	6	91	3	217
2020	Project management	58	24	9	2	1	1	5	88	3	135
2020	Other services to the public	62	14	11	0	1	4	7	86	2	72
2020	None of the above	62	18	9	3	2	4	3	85	5	114

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	22	10	4	0	0	0	86	4	38
2020	Communications or public affairs	63	24	4	7	3	0	0	87	10	85
2020	Security	72	14	14	0	0	0	0	86	0	14
2020	Science and technology	57	33	0	10	0	0	0	90	10	19
2020	Administration and operations	67	20	9	4	1	0	0	87	5	321
2020	Human resources	80	16	1	2	0	0	0	96	2	79
2020	Financial management	60	33	3	2	0	0	2	95	2	59
2020	Information management	45	34	0	16	5	0	0	79	21	17
2020	Information technology	67	18	4	5	5	0	0	85	11	55
2020	Internal audit	83	12	4	0	0	0	0	96	0	17
2020	Evaluation	65	18	6	12	0	0	0	82	12	17
2020	Data sciences	49	38	13	0	0	0	0	87	0	16
2020	Policy	70	17	4	6	2	0	0	88	8	217
2020	Project management	59	25	10	6	1	0	0	83	7	135
2020	Other services to the public	64	21	10	4	1	0	0	85	6	72
2020	None of the above	56	27	9	6	1	0	1	84	7	115
2019	Client contact centre	61	24	13	2	0	0	0	85	2	38
2019	Communications or public affairs	49	36	7	7	0	0	0	85	7	79
2019	Security	55	27	0	0	18	0	0	82	18	11
2019	Science and technology	46	9	20	20	5	0	0	55	25	19
2019	Administration and operations	53	30	8	5	2	0	0	84	8	277
2019	Human resources	67	27	3	1	2	0	0	94	3	66
2019	Financial management	59	31	6	4	0	0	0	90	4	52
2019	Real property	42	14	17	27	0	0	0	55	27	11
2019	Information management	63	18	10	8	0	0	0	81	8	21
2019	Information technology	66	22	5	7	0	0	0	88	7	39
2019	Internal audit	69	23	0	0	8	0	0	92	8	13
2019	Evaluation	61	24	8	8	0	0	0	84	8	12
2019	Data sciences	55	28	17	0	0	0	0	83	0	17
2019	Policy	56	24	9	7	3	1	0	80	10	184
2019	Project management	50	30	11	6	2	0	1	81	8	104
2019	Other services to the public	47	37	4	6	5	0	0	85	12	57
2019	None of the above	62	27	4	4	3	0	0	88	8	89
2018	Client contact centre	50	27	12	3	8	0	0	77	11	32
2018	Communications or public affairs	46	23	17	9	3	0	2	70	13	96
2018	Science and technology	53	27	15	0	5	0	0	80	5	20
2018	Administration and operations	55	32	4	7	2	0	0	88	9	259
2018	Human resources	69	21	6	4	0	0	0	90	4	72
2018	Financial management	46	37	7	7	2	2	0	84	8	62
2018	Information management	43	43	7	7	0	0	0	86	7	14
2018	Information technology	64	18	8	2	6	0	3	84	7	37
2018	Internal audit	59	7	34	0	0	0	0	66	0	12
2018	Evaluation	36	46	0	9	9	0	0	82	18	21
2018	Data sciences	42	45	5	5	5	0	0	86	9	22
2018	Policy	50	26	11	5	7	0	0	77	12	196
2018	Project management	54	26	13	5	2	0	1	80	7	122
2018	Other services to the public	58	18	11	9	4	0	0	77	12	67
2018	None of the above	51	30	6	5	7	1	1	82	12	129
2017	Client contact centre	58	28	8	3	3	0	0	86	6	57
2017	Communications or public affairs	65	26	5	2	2	0	0	90	4	91
2017	Security	48	39	7	0	7	0	0	86	7	14
2017	Science and technology	57	31	8	0	4	0	0	88	4	24
2017	Administration and operations	54	27	11	4	3	0	0	82	7	273
2017	Human resources	61	17	9	8	3	1	0	79	11	68
2017	Financial management	59	24	13	3	1	0	0	83	4	59
2017	Procurement	59	29	0	11	0	0	0	89	11	10
2017	Information management	58	21	9	7	4	0	0	80	11	24
2017	Information technology	54	30	8	2	5	0	0	84	7	56
2017	Internal audit	54	17	6	17	6	0	0	71	23	15
2017	Evaluation	50	16	17	8	8	0	0	66	17	11
2017	Data sciences	53	47	0	0	0	0	0	100	0	10
2017	Policy	55	27	6	8	4	0	0	81	12	160
2017	Project management	52	27	9	9	3	0	1	79	12	139
2017	Other services to the public	68	24	3	2	3	0	0	92	5	60
2017	None of the above	57	23	10	5	5	0	0	80	10	159
2014	Client contact centre	43	34	15	6	0	2	0	78	7	63
2014	Communications or public affairs	53	25	9	5	4	1	1	80	10	111
2014	Access to information and privacy	26	34	16	16	8	0	0	60	23	12
2014	Security	27	28	18	8	9	0	9	60	19	11
2014	Science and technology	56	24	8	12	0	0	0	80	12	25
2014	Administration and operations	50	32	11	4	2	1	0	83	6	357
2014	Human resources	55	38	6	1	0	0	0	93	1	73
2014	Financial management	55	30	10	3	3	0	0	84	5	77
2014	Information management	45	40	13	3	0	0	0	84	3	31
2014	Information technology	52	30	7	3	4	1	1	85	8	70
2014	Internal audit	36	36	21	0	7	0	0	72	7	14
2014	Evaluation	35	48	0	11	5	0	0	84	16	17
2014	Other services to the public	49	36	11	3	1	1	0	85	4	117
2014	None of the above	49	31	9	6	4	1	0	81	10	326

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	35	5	9	2	0	2	83	12	39
2020	Communications or public affairs	44	35	8	2	1	8	1	87	4	85
2020	Security	35	37	21	7	0	0	0	72	7	14
2020	Science and technology	46	24	0	0	0	30	0	100	0	19
2020	Administration and operations	48	31	11	3	2	5	0	83	5	321
2020	Human resources	51	35	6	2	0	6	0	91	3	79
2020	Financial management	56	34	2	0	0	8	0	98	0	59
2020	Information management	45	21	19	5	0	10	0	73	6	17
2020	Information technology	36	35	11	5	4	7	2	78	10	55
2020	Internal audit	71	23	0	0	0	6	0	100	0	17
2020	Evaluation	6	35	6	17	0	36	0	64	27	17
2020	Data sciences	37	18	20	0	13	11	0	63	15	16
2020	Policy	47	25	9	4	3	12	0	82	8	217
2020	Project management	50	30	7	5	2	5	0	86	7	134
2020	Other services to the public	51	30	6	4	4	4	1	85	9	71
2020	None of the above	45	32	7	6	0	10	0	86	7	115
2019	Client contact centre	37	41	17	0	0	5	0	82	0	37
2019	Communications or public affairs	23	52	9	11	0	5	0	79	11	79
2019	Security	38	34	9	18	0	0	0	73	18	11
2019	Science and technology	33	33	5	0	4	24	0	87	6	20
2019	Administration and operations	28	44	15	5	2	6	0	77	8	275
2019	Human resources	24	55	11	1	2	7	0	84	3	66
2019	Financial management	45	42	5	6	0	2	0	88	7	52
2019	Real property	10	23	49	0	17	0	0	33	17	11
2019	Information management	34	45	13	4	0	4	0	83	4	20
2019	Information technology	21	47	14	10	3	5	0	72	13	39
2019	Internal audit	54	38	8	0	0	0	0	92	0	13
2019	Evaluation	38	15	16	0	8	24	0	69	10	12
2019	Data sciences	27	56	11	6	0	0	0	83	6	17
2019	Policy	40	33	11	6	3	7	1	79	9	184
2019	Project management	35	36	10	10	2	7	0	76	13	104
2019	Other services to the public	33	28	18	7	5	9	0	68	13	56
2019	None of the above	44	33	7	6	1	8	0	84	8	88
2018	Client contact centre	30	51	8	0	0	10	0	91	0	32
2018	Communications or public affairs	31	43	14	3	2	7	0	80	5	97
2018	Science and technology	54	22	10	0	0	15	0	89	0	20
2018	Administration and operations	36	40	11	5	2	5	0	81	7	258
2018	Human resources	37	39	10	4	0	11	0	85	4	73
2018	Financial management	37	41	14	2	2	5	0	82	3	62
2018	Information management	37	32	7	7	0	18	0	83	8	14
2018	Information technology	29	43	23	3	0	3	0	74	3	38
2018	Internal audit	36	49	15	0	0	0	0	85	0	12
2018	Evaluation	26	56	5	8	0	5	0	86	9	21
2018	Data sciences	39	30	8	9	0	13	0	80	10	22
2018	Policy	36	34	12	7	3	8	0	76	11	194
2018	Project management	37	33	14	10	3	3	0	73	13	122
2018	Other services to the public	34	38	18	6	2	1	0	73	8	67
2018	None of the above	36	32	9	8	6	8	1	75	15	130
2017	Client contact centre	18	45	17	6	7	7	0	67	14	57
2017	Communications or public affairs	28	40	16	5	2	8	0	74	8	91
2017	Security	39	40	7	0	14	0	0	79	14	14
2017	Science and technology	61	28	0	0	0	11	0	100	0	24
2017	Administration and operations	29	42	14	4	2	8	0	77	7	273
2017	Human resources	23	38	19	10	1	9	0	66	13	68
2017	Financial management	27	49	13	5	3	3	0	78	9	59
2017	Procurement	30	29	10	11	10	10	0	66	23	10
2017	Information management	57	23	11	3	0	6	0	85	3	24
2017	Information technology	31	41	15	4	2	7	0	78	6	55
2017	Internal audit	48	29	12	0	0	12	0	87	0	15
2017	Evaluation	24	33	0	8	0	35	0	87	13	11
2017	Data sciences	37	36	18	9	0	0	0	73	9	10
2017	Policy	41	27	13	7	7	4	0	71	15	160
2017	Project management	21	43	22	5	3	5	0	68	9	139
2017	Other services to the public	37	40	6	11	4	2	0	78	15	60
2017	None of the above	31	36	12	7	7	8	0	72	15	159
2014	Client contact centre	15	44	20	6	0	13	1	69	7	63
2014	Communications or public affairs	21	31	22	11	4	10	1	58	17	111
2014	Access to information and privacy	18	24	42	8	0	8	0	46	8	12
2014	Security	0	27	37	18	9	0	9	30	29	11
2014	Science and technology	41	43	0	4	0	12	0	95	5	25
2014	Administration and operations	24	42	20	5	3	6	0	70	9	358
2014	Human resources	33	46	5	8	1	7	0	84	10	73
2014	Financial management	23	53	12	4	3	5	0	81	7	77
2014	Information management	27	61	9	0	0	3	0	90	0	31
2014	Information technology	27	33	21	7	2	9	1	66	11	70
2014	Internal audit	21	43	14	7	7	7	0	69	15	14
2014	Evaluation	21	27	16	11	5	21	0	60	20	17
2014	Other services to the public	36	28	14	12	5	4	2	68	18	117
2014	None of the above	25	34	22	9	3	8	0	63	14	325

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	38	8	6	5	0	0	81	12	38
2020	Communications or public affairs	36	40	13	7	2	1	0	77	10	84
2020	Security	42	30	21	0	7	0	0	72	7	14
2020	Science and technology	40	37	12	6	0	5	0	81	6	19
2020	Administration and operations	43	39	9	6	2	2	0	84	8	321
2020	Human resources	48	40	6	5	0	1	0	89	5	79
2020	Financial management	55	39	5	0	0	2	0	95	0	59
2020	Information management	45	26	5	10	6	8	0	77	17	17
2020	Information technology	27	34	22	9	4	2	2	64	13	55
2020	Internal audit	71	29	0	0	0	0	0	100	0	17
2020	Evaluation	6	53	6	17	6	12	0	67	26	17
2020	Data sciences	36	31	13	0	13	7	0	71	14	16
2020	Policy	42	34	12	6	5	2	0	77	11	215
2020	Project management	51	30	7	10	2	1	0	81	11	135
2020	Other services to the public	51	25	10	6	6	1	1	79	11	71
2020	None of the above	41	32	13	11	2	2	0	74	13	115
2019	Client contact centre	39	42	14	2	0	3	0	83	2	37
2019	Communications or public affairs	19	48	23	9	0	1	0	68	9	78
2019	Security	48	25	9	18	0	0	0	73	18	11
2019	Science and technology	11	51	19	10	4	4	0	65	15	20
2019	Administration and operations	23	48	16	8	2	3	0	73	10	276
2019	Human resources	28	54	15	1	2	0	0	82	3	66
2019	Financial management	45	39	12	4	0	0	0	84	4	51
2019	Real property	0	23	59	0	17	0	0	23	17	11
2019	Information management	22	38	27	8	6	0	0	60	14	21
2019	Information technology	15	37	31	6	11	0	0	52	17	38
2019	Internal audit	54	38	8	0	0	0	0	92	0	13
2019	Evaluation	38	31	8	8	8	8	0	74	17	12
2019	Data sciences	39	39	17	6	0	0	0	77	6	17
2019	Policy	39	37	12	7	3	1	0	77	11	183
2019	Project management	27	38	17	8	5	4	1	69	13	104
2019	Other services to the public	32	21	19	17	5	6	0	56	24	56
2019	None of the above	40	36	9	10	3	2	0	77	13	87
2018	Client contact centre	35	49	5	8	0	3	0	86	9	32
2018	Communications or public affairs	29	41	17	7	4	3	0	72	11	97
2018	Science and technology	49	32	15	0	0	5	0	85	0	20
2018	Administration and operations	30	43	16	7	3	1	0	74	10	257
2018	Human resources	32	47	11	2	1	6	0	85	4	73
2018	Financial management	31	43	22	3	0	2	0	75	3	62
2018	Information management	30	46	25	0	0	0	0	75	0	14
2018	Information technology	21	51	16	10	3	0	0	72	12	38
2018	Internal audit	29	37	34	0	0	0	0	66	0	12
2018	Evaluation	17	45	30	4	4	0	0	62	8	21
2018	Data sciences	21	39	27	13	0	0	0	60	13	22
2018	Policy	34	35	17	6	5	2	0	71	11	195
2018	Project management	33	39	13	11	3	2	0	73	14	122
2018	Other services to the public	29	41	20	10	1	0	0	69	11	67
2018	None of the above	32	40	10	7	7	4	0	75	14	130
2017	Client contact centre	18	40	26	11	3	3	0	60	14	57
2017	Communications or public affairs	33	32	21	7	3	3	0	67	11	91
2017	Security	39	26	14	0	21	0	0	65	21	14
2017	Science and technology	42	31	4	4	4	16	0	86	9	24
2017	Administration and operations	27	39	17	8	4	4	1	70	12	273
2017	Human resources	21	44	21	11	2	2	0	66	13	68
2017	Financial management	21	54	22	1	2	0	0	74	3	59
2017	Procurement	20	29	30	21	0	0	0	49	21	10
2017	Information management	46	30	10	7	0	6	0	81	8	24
2017	Information technology	26	37	25	5	2	5	0	66	8	56
2017	Internal audit	29	53	17	0	0	0	0	83	0	15
2017	Evaluation	32	17	0	8	8	35	0	75	25	11
2017	Data sciences	9	64	9	9	8	0	0	73	18	10
2017	Policy	36	27	15	11	11	1	0	63	22	160
2017	Project management	17	50	17	13	3	1	0	67	16	139
2017	Other services to the public	33	34	15	9	7	2	0	68	17	60
2017	None of the above	26	42	12	8	9	2	1	70	18	158
2014	Client contact centre	16	45	19	11	3	6	0	64	16	63
2014	Communications or public affairs	21	42	17	10	4	5	1	67	15	111
2014	Access to information and privacy	26	51	0	8	8	8	0	83	17	12
2014	Security	9	18	28	18	9	0	18	33	33	11
2014	Science and technology	33	47	11	0	4	4	0	84	5	25
2014	Administration and operations	21	42	23	9	4	3	0	64	13	357
2014	Human resources	33	39	17	7	4	0	0	72	10	73
2014	Financial management	23	42	20	6	5	4	0	67	12	77
2014	Information management	33	36	28	0	0	3	0	71	0	31
2014	Information technology	19	37	13	17	4	9	1	62	23	70
2014	Internal audit	14	50	14	7	7	7	0	69	15	14
2014	Evaluation	26	11	21	11	5	21	5	50	21	17
2014	Other services to the public	29	30	20	12	7	2	1	60	19	117
2014	None of the above	22	34	26	11	5	2	0	57	16	326

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	37	14	2	2	5	0	80	5	39
2020	Communications or public affairs	26	39	14	11	2	7	0	70	14	84
2020	Security	28	44	21	0	7	0	0	72	7	14
2020	Science and technology	35	32	11	12	0	10	0	75	13	19
2020	Administration and operations	32	39	16	7	3	4	0	74	10	321
2020	Human resources	43	33	11	8	1	4	0	79	9	78
2020	Financial management	40	49	5	0	0	7	0	95	0	58
2020	Information management	29	29	5	5	24	0	8	63	32	17
2020	Information technology	16	42	22	9	4	5	2	63	14	55
2020	Internal audit	59	41	0	0	0	0	0	100	0	17
2020	Evaluation	6	47	0	23	6	18	0	65	35	17
2020	Data sciences	36	31	13	7	7	7	0	71	14	16
2020	Policy	33	34	9	10	5	8	0	73	17	217
2020	Project management	30	40	12	11	4	4	0	72	16	134
2020	Other services to the public	35	35	11	10	6	1	1	72	16	71
2020	None of the above	32	25	22	11	4	4	2	61	16	115
2019	Client contact centre	27	38	17	4	0	14	0	75	5	38
2019	Communications or public affairs	16	43	13	16	2	9	0	65	21	79
2019	Security	18	38	16	27	0	0	0	57	27	11
2019	Science and technology	5	44	19	18	4	10	0	54	24	20
2019	Administration and operations	17	46	19	9	4	6	0	67	13	274
2019	Human resources	17	52	25	1	0	4	0	72	1	65
2019	Financial management	29	49	14	7	0	0	0	79	7	51
2019	Real property	0	14	61	8	17	0	0	14	25	11
2019	Information management	23	20	15	19	11	13	0	49	34	20
2019	Information technology	10	37	28	11	5	8	0	52	18	39
2019	Internal audit	46	46	8	0	0	0	0	92	0	13
2019	Evaluation	22	23	24	16	8	8	0	49	26	12
2019	Data sciences	39	34	16	6	6	0	0	72	11	17
2019	Policy	29	35	18	9	4	5	0	67	14	183
2019	Project management	22	38	20	10	4	7	0	65	15	103
2019	Other services to the public	25	19	33	10	7	6	0	47	19	56
2019	None of the above	28	36	12	9	6	9	0	70	16	87
2018	Client contact centre	28	36	18	3	0	15	0	75	4	32
2018	Communications or public affairs	22	38	22	4	5	8	0	66	10	97
2018	Science and technology	19	38	8	5	5	24	0	76	13	20
2018	Administration and operations	22	41	21	8	3	5	1	67	11	256
2018	Human resources	21	44	19	5	3	9	0	71	8	73
2018	Financial management	24	43	24	4	0	5	0	70	4	63
2018	Information management	23	46	25	0	0	7	0	74	0	14
2018	Information technology	14	47	24	7	5	3	0	63	13	38
2018	Internal audit	29	30	34	7	0	0	0	59	7	12
2018	Evaluation	22	38	26	4	4	5	0	64	9	20
2018	Data sciences	26	26	27	8	0	14	0	60	10	22
2018	Policy	19	39	22	13	2	5	0	61	16	194
2018	Project management	25	37	15	15	4	4	0	65	20	121
2018	Other services to the public	21	39	23	13	2	3	0	61	16	67
2018	None of the above	20	42	13	13	4	7	1	67	19	130
2017	Client contact centre	15	45	21	8	2	10	0	66	11	57
2017	Communications or public affairs	19	44	20	8	2	6	0	67	11	91
2017	Security	43	27	8	0	23	0	0	70	23	13
2017	Science and technology	24	36	4	8	4	25	0	80	15	24
2017	Administration and operations	17	37	23	9	4	9	1	60	14	273
2017	Human resources	13	49	18	15	2	4	0	64	18	68
2017	Financial management	9	54	27	6	2	2	0	65	8	59
2017	Procurement	30	20	10	41	0	0	0	49	41	10
2017	Information management	37	40	7	10	0	6	0	81	11	24
2017	Information technology	18	31	33	7	2	10	0	54	9	56
2017	Internal audit	18	58	17	0	0	6	0	81	0	15
2017	Evaluation	25	25	0	0	16	35	0	75	25	11
2017	Data sciences	9	55	19	9	8	0	0	64	18	10
2017	Policy	23	34	18	13	9	3	0	59	23	160
2017	Project management	13	37	27	16	3	4	0	53	19	138
2017	Other services to the public	25	39	18	12	6	0	0	64	18	60
2017	None of the above	16	40	17	13	7	7	0	61	21	159
2014	Client contact centre	13	45	24	7	2	9	0	64	9	63
2014	Communications or public affairs	18	30	21	17	4	8	1	53	24	111
2014	Access to information and privacy	18	50	8	8	0	16	0	81	9	12
2014	Security	9	9	28	28	9	0	18	22	45	11
2014	Science and technology	33	43	8	4	4	8	0	82	9	25
2014	Administration and operations	14	40	23	11	5	6	0	58	17	358
2014	Human resources	24	41	17	7	4	8	0	70	12	73
2014	Financial management	10	47	29	4	5	5	0	60	9	77
2014	Information management	30	34	31	0	0	6	0	67	0	31
2014	Information technology	17	24	29	19	4	7	1	44	25	70
2014	Internal audit	7	50	21	7	7	7	0	61	15	14
2014	Evaluation	10	10	26	11	10	26	5	31	31	17
2014	Other services to the public	16	38	22	12	8	5	0	56	21	117
2014	None of the above	13	32	27	15	6	6	0	49	22	326

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	35	10	14	0	2	0	76	14	39
2020	Communications or public affairs	39	37	12	5	4	4	0	79	9	85
2020	Security	35	51	7	7	0	0	0	86	7	14
2020	Science and technology	25	32	10	28	0	5	0	61	29	19
2020	Administration and operations	33	42	13	6	5	2	0	76	11	321
2020	Human resources	46	34	15	4	0	1	0	81	4	78
2020	Financial management	45	41	10	3	0	0	0	86	3	58
2020	Information management	34	26	19	11	10	0	0	61	21	17
2020	Information technology	13	44	29	5	5	2	2	58	11	55
2020	Internal audit	53	41	6	0	0	0	0	94	0	17
2020	Evaluation	12	30	12	35	6	6	0	44	43	17
2020	Data sciences	22	44	20	7	7	0	0	67	13	16
2020	Policy	27	40	12	14	4	3	0	69	19	217
2020	Project management	29	42	13	10	6	0	0	71	16	135
2020	Other services to the public	36	33	12	10	7	1	1	71	17	70
2020	None of the above	29	31	16	14	4	5	0	64	19	114
2019	Client contact centre	25	34	29	6	0	7	0	63	6	38
2019	Communications or public affairs	16	47	12	15	5	4	0	66	21	79
2019	Security	26	25	31	18	0	0	0	51	18	11
2019	Science and technology	0	48	14	30	9	0	0	48	38	20
2019	Administration and operations	15	45	21	11	4	4	0	62	16	275
2019	Human resources	32	47	18	3	0	1	0	79	3	66
2019	Financial management	37	35	18	9	0	2	0	73	9	53
2019	Real property	0	39	36	17	8	0	0	39	25	11
2019	Information management	19	35	17	8	17	4	0	56	26	21
2019	Information technology	13	29	24	15	19	0	0	42	34	39
2019	Internal audit	32	37	23	0	0	8	0	75	0	13
2019	Evaluation	22	31	24	16	8	0	0	53	24	12
2019	Data sciences	39	28	17	17	0	0	0	66	17	17
2019	Policy	18	45	14	17	4	1	1	65	22	182
2019	Project management	24	36	17	14	6	3	0	62	21	104
2019	Other services to the public	20	30	19	19	5	7	0	53	26	56
2019	None of the above	31	44	5	14	4	2	0	77	18	88
2018	Client contact centre	33	34	26	8	0	0	0	67	8	32
2018	Communications or public affairs	21	43	13	14	5	4	0	67	20	97
2018	Science and technology	24	37	0	25	5	10	0	67	33	20
2018	Administration and operations	21	42	18	13	4	3	1	65	17	258
2018	Human resources	29	44	15	7	1	3	0	76	9	73
2018	Financial management	23	42	27	2	3	3	0	67	6	63
2018	Information management	23	50	14	0	7	7	0	78	7	14
2018	Information technology	16	44	13	19	4	3	0	63	24	38
2018	Internal audit	23	45	24	8	0	0	0	68	8	11
2018	Evaluation	26	46	5	9	9	5	0	76	19	21
2018	Data sciences	21	39	22	18	0	0	0	60	18	22
2018	Policy	19	42	13	18	5	4	0	63	23	195
2018	Project management	24	38	14	16	6	3	0	63	23	122
2018	Other services to the public	13	47	22	14	5	0	0	59	19	67
2018	None of the above	14	47	11	16	9	2	1	63	26	130
2017	Client contact centre	20	45	18	7	7	3	0	67	14	57
2017	Communications or public affairs	28	41	19	6	4	1	0	70	11	91
2017	Security	32	40	7	14	7	0	0	72	21	14
2017	Science and technology	37	40	8	7	8	0	0	77	15	24
2017	Administration and operations	18	45	17	9	4	5	0	67	14	273
2017	Human resources	28	37	20	11	4	0	0	64	16	67
2017	Financial management	18	47	19	13	3	0	0	64	16	59
2017	Procurement	20	39	10	31	0	0	0	59	31	10
2017	Information management	41	40	9	10	0	0	0	80	10	24
2017	Information technology	17	33	25	16	5	4	0	52	22	56
2017	Internal audit	30	46	17	6	0	0	0	77	6	15
2017	Evaluation	25	25	8	0	16	25	0	67	22	11
2017	Data sciences	9	46	28	9	8	0	0	55	18	10
2017	Policy	23	36	14	13	13	1	0	60	26	159
2017	Project management	15	49	15	15	4	2	0	65	19	139
2017	Other services to the public	30	35	14	20	2	0	0	65	21	60
2017	None of the above	17	39	19	13	7	5	0	59	21	159
2014	Client contact centre	20	36	21	17	3	3	0	57	21	63
2014	Communications or public affairs	19	42	20	7	5	6	1	65	13	111
2014	Access to information and privacy	28	45	0	26	0	0	0	74	26	11
2014	Security	0	36	9	28	9	0	18	44	45	11
2014	Science and technology	24	41	19	0	12	4	0	67	13	25
2014	Administration and operations	18	40	22	10	6	4	0	60	17	358
2014	Human resources	31	44	17	5	3	0	0	75	8	73
2014	Financial management	14	57	11	9	6	3	0	73	16	77
2014	Information management	26	40	26	3	0	6	0	69	3	31
2014	Information technology	18	31	18	24	4	4	0	51	29	70
2014	Internal audit	14	50	21	7	0	7	0	69	8	14
2014	Evaluation	16	42	10	5	11	16	0	69	19	17
2014	Other services to the public	24	39	11	12	10	4	0	65	23	116
2014	None of the above	17	37	20	17	6	2	0	56	24	325

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	80	8	12	0	0	0	0	88	0	38
2020	Communications or public affairs	76	14	7	0	0	3	0	93	0	85
2020	Security	79	7	14	0	0	0	0	86	0	14
2020	Science and technology	84	5	11	0	0	0	0	89	0	19
2020	Administration and operations	71	20	6	1	0	1	0	93	1	320
2020	Human resources	78	12	7	0	0	2	0	92	0	79
2020	Financial management	79	19	2	0	0	0	0	98	0	59
2020	Information management	82	18	0	0	0	0	0	100	0	17
2020	Information technology	62	29	5	0	2	0	2	93	2	55
2020	Internal audit	82	18	0	0	0	0	0	100	0	17
2020	Evaluation	77	17	0	6	0	0	0	94	6	17
2020	Data sciences	80	13	0	0	0	7	0	100	0	16
2020	Policy	68	20	11	0	0	1	0	89	0	216
2020	Project management	69	23	7	1	1	0	0	92	1	135
2020	Other services to the public	67	17	10	1	1	1	1	87	3	71
2020	None of the above	64	22	8	3	0	3	0	89	3	115
2019	Client contact centre	72	12	14	2	0	0	0	84	2	38
2019	Communications or public affairs	68	21	8	0	2	0	0	89	2	80
2019	Security	35	34	0	22	0	9	0	76	24	11
2019	Science and technology	58	28	14	0	0	0	0	86	0	20
2019	Administration and operations	59	32	6	0	1	2	0	92	2	278
2019	Human resources	70	23	4	0	0	3	0	96	0	67
2019	Financial management	69	18	9	2	0	2	0	89	2	52
2019	Real property	68	24	8	0	0	0	0	92	0	11
2019	Information management	70	19	10	0	0	0	0	90	0	21
2019	Information technology	68	18	11	0	0	3	0	89	0	39
2019	Internal audit	85	15	0	0	0	0	0	100	0	13
2019	Evaluation	84	16	0	0	0	0	0	100	0	12
2019	Data sciences	83	11	6	0	0	0	0	94	0	17
2019	Policy	71	22	5	0	0	2	0	95	1	183
2019	Project management	61	29	6	1	1	2	0	92	2	104
2019	Other services to the public	55	21	16	0	2	5	2	82	2	57
2019	None of the above	69	21	5	3	1	1	0	91	4	88

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	41	4	7	0	2	0	88	8	39
2020	Communications or public affairs	32	48	11	7	1	1	0	81	8	85
2020	Security	58	28	15	0	0	0	0	85	0	14
2020	Science and technology	47	47	6	0	0	0	0	94	0	19
2020	Administration and operations	38	46	9	4	2	1	0	85	5	320
2020	Human resources	45	40	10	4	0	1	0	86	4	79
2020	Financial management	32	53	14	0	0	2	0	86	0	59
2020	Information management	42	37	11	5	5	0	0	79	11	17
2020	Information technology	18	53	16	7	2	2	2	74	9	55
2020	Internal audit	64	36	0	0	0	0	0	100	0	17
2020	Evaluation	18	41	12	17	6	6	0	63	25	17
2020	Data sciences	22	46	20	7	0	5	0	72	7	16
2020	Policy	35	42	14	6	2	2	0	78	8	216
2020	Project management	33	50	9	6	2	1	0	83	8	133
2020	Other services to the public	40	39	11	6	3	1	0	80	9	72
2020	None of the above	27	51	10	5	2	4	1	83	7	115
2019	Client contact centre	30	47	18	0	0	5	0	81	0	38
2019	Communications or public affairs	33	46	11	9	1	0	0	79	10	80
2019	Security	33	27	22	9	0	9	0	66	10	11
2019	Science and technology	19	57	19	5	0	0	0	77	5	20
2019	Administration and operations	28	48	15	5	1	1	0	78	7	278
2019	Human resources	37	48	13	1	0	0	0	86	1	67
2019	Financial management	40	43	17	0	0	0	0	83	0	53
2019	Real property	0	49	24	20	8	0	0	49	27	11
2019	Information management	50	20	23	3	0	4	0	72	4	21
2019	Information technology	16	45	26	10	3	0	0	61	12	39
2019	Internal audit	40	53	0	8	0	0	0	92	8	13
2019	Evaluation	23	46	32	0	0	0	0	68	0	12
2019	Data sciences	35	47	18	0	0	0	0	82	0	16
2019	Policy	31	49	11	6	2	1	0	81	8	184
2019	Project management	22	57	7	10	2	2	0	81	12	102
2019	Other services to the public	21	45	23	12	0	0	0	66	12	57
2019	None of the above	36	49	10	3	0	1	0	87	3	89
2018	Client contact centre	30	53	17	0	0	0	0	83	0	32
2018	Communications or public affairs	22	53	15	9	1	1	0	75	10	96
2018	Science and technology	62	29	5	0	0	5	0	95	0	20
2018	Administration and operations	32	49	11	6	0	2	0	82	7	259
2018	Human resources	41	47	11	0	0	1	0	89	0	73
2018	Financial management	33	48	17	2	2	0	0	80	3	63
2018	Information management	36	50	14	0	0	0	0	86	0	14
2018	Information technology	27	43	13	8	8	0	0	70	16	38
2018	Internal audit	44	41	7	7	0	0	0	85	7	12
2018	Evaluation	35	51	5	5	4	0	0	86	9	21
2018	Data sciences	16	70	9	5	0	0	0	86	5	22
2018	Policy	28	49	16	6	0	1	0	78	6	194
2018	Project management	34	49	8	9	1	0	0	83	9	123
2018	Other services to the public	33	51	10	4	1	0	0	84	5	67
2018	None of the above	22	53	10	12	3	1	0	75	15	129
2017	Client contact centre	34	41	18	6	2	0	0	75	8	57
2017	Communications or public affairs	25	54	14	4	2	1	0	80	6	91
2017	Security	28	59	7	7	0	0	0	86	7	14
2017	Science and technology	32	51	4	0	0	12	0	95	0	24
2017	Administration and operations	32	48	14	4	1	0	0	81	6	272
2017	Human resources	42	42	13	1	1	0	0	84	3	68
2017	Financial management	32	52	6	6	2	2	0	86	8	59
2017	Procurement	40	41	10	10	0	0	0	80	10	10
2017	Information management	27	55	7	10	0	0	0	82	10	24
2017	Information technology	24	42	16	14	2	2	0	68	16	56
2017	Internal audit	47	29	17	6	0	0	0	77	6	15
2017	Evaluation	24	59	8	8	0	0	0	83	8	11
2017	Data sciences	28	17	37	9	8	0	0	45	18	10
2017	Policy	32	38	10	12	6	1	0	71	18	159
2017	Project management	26	51	13	10	0	0	0	77	10	139
2017	Other services to the public	36	41	12	11	0	0	0	77	11	60
2017	None of the above	29	43	11	9	4	4	0	75	14	158
2014	Client contact centre	20	55	22	2	0	1	0	76	2	63
2014	Communications or public affairs	33	43	6	9	3	4	1	81	13	111
2014	Access to information and privacy	34	50	8	0	0	8	0	92	0	12
2014	Security	18	46	27	0	0	0	9	71	0	11
2014	Science and technology	61	35	0	0	4	0	0	96	4	25
2014	Administration and operations	27	50	15	6	1	1	0	78	7	358
2014	Human resources	45	33	13	5	1	3	0	80	7	73
2014	Financial management	32	46	16	1	3	2	0	80	4	77
2014	Information management	36	49	12	3	0	0	0	85	3	31
2014	Information technology	26	32	32	6	1	3	0	60	7	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	27	26	26	10	0	11	0	59	12	17
2014	Other services to the public	31	46	12	8	2	2	0	78	9	117
2014	None of the above	26	44	17	9	3	1	0	70	12	326

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	43	10	5	2	2	0	82	8	39
2020	Communications or public affairs	17	50	18	6	0	9	0	74	6	84
2020	Security	42	44	7	7	0	0	0	86	7	14
2020	Science and technology	10	36	27	18	0	10	0	51	20	19
2020	Administration and operations	28	47	13	6	2	3	0	78	9	318
2020	Human resources	40	39	15	2	1	3	0	81	4	79
2020	Financial management	20	58	15	3	0	3	0	81	3	59
2020	Information management	29	24	8	24	11	5	0	55	36	17
2020	Information technology	16	51	20	7	2	2	2	70	10	55
2020	Internal audit	37	39	24	0	0	0	0	76	0	17
2020	Evaluation	12	29	30	12	12	6	0	43	25	17
2020	Data sciences	11	58	13	13	0	5	0	72	14	16
2020	Policy	23	40	13	13	5	7	0	68	19	217
2020	Project management	17	54	12	10	4	2	1	73	15	134
2020	Other services to the public	29	34	23	9	3	1	0	64	12	69
2020	None of the above	19	41	14	17	3	5	2	64	21	114
2019	Client contact centre	23	47	23	5	0	3	0	71	5	37
2019	Communications or public affairs	18	45	21	9	3	4	0	66	12	78
2019	Security	33	18	22	9	9	9	0	56	20	11
2019	Science and technology	19	23	24	10	9	14	0	50	22	20
2019	Administration and operations	14	43	19	15	4	4	0	59	20	276
2019	Human resources	22	51	17	4	3	3	0	75	7	66
2019	Financial management	25	48	16	10	0	2	0	74	10	53
2019	Real property	0	17	39	26	17	0	0	17	43	11
2019	Information management	19	30	21	30	0	0	0	49	30	21
2019	Information technology	10	35	26	25	4	0	0	45	29	39
2019	Internal audit	33	22	23	14	8	0	0	55	22	13
2019	Evaluation	0	32	30	31	0	8	0	34	33	12
2019	Data sciences	29	41	18	12	0	0	0	70	12	16
2019	Policy	17	39	18	14	6	5	1	60	21	182
2019	Project management	13	45	19	11	8	3	1	61	20	103
2019	Other services to the public	14	36	24	21	5	0	0	50	26	56
2019	None of the above	22	40	19	14	2	3	0	64	17	88

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	31	7	2	0	3	0	90	3	39
2020	Communications or public affairs	41	35	16	2	4	1	1	78	6	83
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	43	27	10	5	0	14	0	83	6	19
2020	Administration and operations	48	36	8	4	2	1	1	86	7	320
2020	Human resources	59	26	5	4	0	2	4	91	4	79
2020	Financial management	51	36	10	0	0	3	0	90	0	59
2020	Information management	47	29	13	5	6	0	0	76	11	17
2020	Information technology	31	38	22	4	4	2	0	71	7	55
2020	Internal audit	65	23	12	0	0	0	0	88	0	17
2020	Evaluation	36	53	12	0	0	0	0	88	0	17
2020	Data sciences	25	31	0	27	7	5	6	63	37	16
2020	Policy	47	29	11	7	2	5	0	80	9	216
2020	Project management	42	39	6	7	3	3	2	84	10	134
2020	Other services to the public	54	28	10	4	3	1	0	83	7	72
2020	None of the above	46	33	8	6	3	3	2	83	9	115
2019	Client contact centre	47	42	10	0	0	0	0	90	0	38
2019	Communications or public affairs	33	47	11	6	1	1	0	81	8	78
2019	Security	35	43	13	9	0	0	0	78	9	11
2019	Science and technology	21	53	9	4	4	9	0	81	10	20
2019	Administration and operations	40	41	10	4	3	0	2	83	7	277
2019	Human resources	62	28	1	7	1	0	0	90	8	67
2019	Financial management	32	48	11	5	2	2	0	81	7	53
2019	Real property	28	41	6	15	10	0	0	69	25	11
2019	Information management	29	44	6	8	4	8	0	80	13	21
2019	Information technology	42	28	17	3	11	0	0	69	14	39
2019	Internal audit	62	31	0	0	8	0	0	92	8	13
2019	Evaluation	76	8	8	0	8	0	0	84	8	12
2019	Data sciences	61	28	6	6	0	0	0	89	6	17
2019	Policy	47	33	10	4	2	1	2	83	6	184
2019	Project management	33	48	11	6	2	1	0	81	7	104
2019	Other services to the public	33	40	15	10	2	0	0	73	12	57
2019	None of the above	60	26	9	3	1	1	0	87	4	89
2018	Client contact centre	42	41	6	6	3	3	0	85	9	32
2018	Communications or public affairs	33	35	14	12	1	4	0	71	14	96
2018	Science and technology	39	37	10	0	5	10	0	84	5	20
2018	Administration and operations	45	42	3	7	2	0	1	88	9	259
2018	Human resources	64	25	6	0	0	3	1	94	0	73
2018	Financial management	40	49	8	4	0	0	0	89	4	62
2018	Information management	43	43	7	7	0	0	0	86	7	14
2018	Information technology	41	36	12	3	5	3	0	79	8	38
2018	Internal audit	71	29	0	0	0	0	0	100	0	12
2018	Evaluation	59	23	14	0	4	0	0	82	4	21
2018	Data sciences	46	36	9	5	0	5	0	86	5	22
2018	Policy	50	32	8	5	4	1	0	83	9	194
2018	Project management	46	37	8	3	3	2	2	86	7	122
2018	Other services to the public	59	27	8	5	0	0	2	88	5	67
2018	None of the above	40	38	4	6	5	3	3	83	12	130
2017	Client contact centre	38	36	18	4	0	3	0	77	4	57
2017	Communications or public affairs	50	30	11	4	1	4	0	83	6	91
2017	Security	32	50	18	0	0	0	0	82	0	14
2017	Science and technology	21	52	4	19	0	4	0	76	20	24
2017	Administration and operations	46	38	8	4	3	3	0	86	7	272
2017	Human resources	52	32	9	4	1	0	1	85	6	68
2017	Financial management	42	43	3	6	5	1	0	86	11	59
2017	Procurement	59	21	0	0	10	10	0	89	11	10
2017	Information management	44	42	0	13	0	0	0	87	13	24
2017	Information technology	34	46	7	10	0	2	0	82	10	56
2017	Internal audit	53	34	0	0	0	12	0	100	0	15
2017	Evaluation	41	33	0	8	0	18	0	90	10	11
2017	Data sciences	36	56	8	0	0	0	0	92	0	10
2017	Policy	46	34	8	6	2	3	1	83	9	160
2017	Project management	45	39	9	4	2	0	1	85	7	139
2017	Other services to the public	41	43	8	5	2	2	0	86	6	60
2017	None of the above	53	26	7	7	5	2	1	81	12	159
2014	Client contact centre	35	46	4	7	6	2	0	83	13	63
2014	Communications or public affairs	44	38	4	6	4	3	1	85	10	111
2014	Access to information and privacy	50	42	8	0	0	0	0	92	0	12
2014	Security	26	46	9	9	0	0	9	80	10	11
2014	Science and technology	61	24	15	0	0	0	0	85	0	25
2014	Administration and operations	47	40	5	3	2	2	0	89	6	358
2014	Human resources	57	29	10	0	0	3	1	90	0	73
2014	Financial management	43	41	4	5	3	1	3	87	8	77
2014	Information management	45	45	10	0	0	0	0	90	0	31
2014	Information technology	35	45	4	4	4	4	3	87	8	70
2014	Internal audit	43	43	7	7	0	0	0	86	7	14
2014	Evaluation	58	27	5	0	0	11	0	95	0	17
2014	Other services to the public	50	30	10	3	2	3	1	84	5	117
2014	None of the above	46	37	6	5	3	2	0	85	8	326

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	31	10	0	0	2	0	90	0	39
2020	Communications or public affairs	39	43	13	0	1	2	1	85	1	84
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	64	22	10	0	0	5	0	90	0	19
2020	Administration and operations	49	35	11	3	1	0	0	84	4	320
2020	Human resources	58	25	16	1	0	0	0	83	1	78
2020	Financial management	63	27	8	0	0	2	0	92	0	59
2020	Information management	52	19	5	8	10	6	0	75	19	17
2020	Information technology	37	44	11	2	4	2	0	83	6	54
2020	Internal audit	65	29	6	0	0	0	0	94	0	17
2020	Evaluation	35	36	24	0	6	0	0	71	6	17
2020	Data sciences	18	45	13	20	0	5	0	65	21	16
2020	Policy	42	38	12	4	2	3	0	82	6	216
2020	Project management	47	35	10	6	2	1	0	82	8	135
2020	Other services to the public	53	25	15	3	1	3	0	80	4	72
2020	None of the above	41	38	9	3	3	6	1	84	6	113
2019	Client contact centre	47	36	14	0	0	3	0	86	0	38
2019	Communications or public affairs	38	38	19	4	0	1	0	77	4	79
2019	Security	33	36	22	9	0	0	0	69	9	11
2019	Science and technology	39	48	9	0	0	4	0	91	0	20
2019	Administration and operations	39	44	11	4	1	0	1	84	6	275
2019	Human resources	59	28	11	1	0	0	0	88	1	67
2019	Financial management	54	33	14	0	0	0	0	86	0	53
2019	Real property	14	53	24	10	0	0	0	67	10	11
2019	Information management	50	32	10	4	0	4	0	85	4	21
2019	Information technology	42	35	18	0	5	0	0	76	5	39
2019	Internal audit	62	31	0	8	0	0	0	92	8	13
2019	Evaluation	61	8	24	0	0	8	0	74	0	12
2019	Data sciences	72	23	6	0	0	0	0	94	0	17
2019	Policy	52	33	11	2	1	1	0	86	3	183
2019	Project management	34	42	11	7	4	3	0	78	11	102
2019	Other services to the public	32	42	13	8	2	3	0	76	10	56
2019	None of the above	63	24	8	1	1	2	0	90	2	88
2018	Client contact centre	34	51	3	6	0	6	0	90	6	31
2018	Communications or public affairs	37	42	16	6	0	0	0	78	6	96
2018	Science and technology	50	40	9	0	0	0	0	91	0	19
2018	Administration and operations	45	36	13	3	1	2	0	83	4	256
2018	Human resources	61	31	5	0	0	3	0	95	0	73
2018	Financial management	41	53	2	2	0	2	0	96	2	62
2018	Information management	43	57	0	0	0	0	0	100	0	14
2018	Information technology	44	42	11	0	3	0	0	86	3	37
2018	Internal audit	63	30	7	0	0	0	0	93	0	12
2018	Evaluation	58	33	5	0	4	0	0	91	4	21
2018	Data sciences	51	40	5	5	0	0	0	91	5	22
2018	Policy	42	40	12	4	2	1	0	82	6	194
2018	Project management	45	37	10	3	2	2	0	84	6	122
2018	Other services to the public	46	38	12	3	0	0	0	84	3	65
2018	None of the above	37	40	15	5	3	1	0	78	8	128

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	31	15	12	5	5	5	64	19	38
2020	Communications or public affairs	20	25	23	13	6	13	1	52	22	85
2020	Security	58	28	7	0	0	7	0	93	0	14
2020	Science and technology	15	26	11	6	0	42	0	71	10	19
2020	Administration and operations	27	27	17	8	5	12	3	64	16	320
2020	Human resources	33	29	17	4	1	10	5	74	6	79
2020	Financial management	29	31	20	6	3	8	2	67	11	59
2020	Information management	36	18	22	5	14	6	0	57	20	16
2020	Information technology	24	27	29	4	7	7	2	56	12	55
2020	Internal audit	41	17	24	0	0	17	0	71	0	17
2020	Evaluation	18	6	12	24	17	24	0	31	54	17
2020	Data sciences	19	19	0	28	14	19	0	47	53	15
2020	Policy	21	18	20	11	9	17	5	49	26	216
2020	Project management	19	23	19	15	7	13	4	51	26	135
2020	Other services to the public	28	21	15	14	8	9	4	57	25	71
2020	None of the above	22	23	9	17	9	18	2	56	32	114
2019	Client contact centre	29	16	21	12	7	10	4	53	23	38
2019	Communications or public affairs	16	21	28	12	4	14	5	46	19	80
2019	Security	25	0	29	18	27	0	0	25	45	11
2019	Science and technology	10	34	9	15	22	10	0	49	41	20
2019	Administration and operations	17	25	20	14	10	11	4	49	27	276
2019	Human resources	31	29	22	6	1	4	7	67	8	67
2019	Financial management	31	21	22	9	2	12	4	61	13	53
2019	Real property	10	23	26	8	25	8	0	36	36	11
2019	Information management	23	27	27	4	0	19	0	61	5	20
2019	Information technology	18	35	19	6	10	8	4	61	18	38
2019	Internal audit	39	8	15	0	8	31	0	67	11	13
2019	Evaluation	22	24	23	16	0	16	0	54	19	12
2019	Data sciences	27	22	23	22	0	6	0	53	23	17
2019	Policy	18	26	16	10	10	16	4	55	25	184
2019	Project management	18	28	17	18	7	9	2	53	28	103
2019	Other services to the public	5	31	21	29	10	2	2	38	41	57
2019	None of the above	28	20	17	7	10	12	6	59	21	88
2018	Client contact centre	24	28	20	3	8	13	3	63	13	32
2018	Communications or public affairs	19	28	23	10	8	9	3	53	20	97
2018	Science and technology	14	23	24	10	10	20	0	46	24	20
2018	Administration and operations	21	27	17	13	7	13	2	56	24	258
2018	Human resources	30	28	10	14	3	13	3	69	20	73
2018	Financial management	22	25	24	7	6	16	0	56	16	62
2018	Information management	25	46	15	7	0	7	0	76	8	13
2018	Information technology	24	41	21	5	3	5	0	69	9	38
2018	Internal audit	36	7	49	0	7	0	0	44	7	12
2018	Evaluation	27	19	15	15	4	21	0	58	24	20
2018	Data sciences	21	30	14	13	0	17	5	66	17	22
2018	Policy	15	18	17	17	12	16	5	41	37	195
2018	Project management	18	22	18	19	12	9	2	45	35	122
2018	Other services to the public	16	28	23	18	8	6	1	47	28	67
2018	None of the above	15	24	31	7	12	7	4	44	22	130
2017	Client contact centre	19	24	14	15	11	10	7	52	32	57
2017	Communications or public affairs	25	16	17	13	5	17	6	54	24	91
2017	Security	14	15	25	14	21	5	7	33	39	14
2017	Science and technology	0	42	14	12	4	25	4	59	22	24
2017	Administration and operations	15	24	20	12	10	13	6	49	26	271
2017	Human resources	26	21	21	7	8	14	3	57	19	68
2017	Financial management	14	27	23	13	9	13	2	48	25	58
2017	Procurement	10	20	21	10	20	10	10	37	37	10
2017	Information management	31	9	29	17	3	0	10	45	23	24
2017	Information technology	22	11	29	16	9	9	3	38	29	56
2017	Internal audit	24	23	0	17	6	24	6	67	33	15
2017	Evaluation	8	25	25	0	8	34	0	50	13	11
2017	Data sciences	9	9	26	37	0	19	0	22	46	10
2017	Policy	19	20	16	9	16	16	4	49	31	158
2017	Project management	6	25	23	12	15	17	2	39	33	139
2017	Other services to the public	18	20	25	15	6	9	6	46	25	60
2017	None of the above	17	23	15	13	12	15	6	50	31	159
2014	Client contact centre	9	30	23	12	12	14	1	45	28	63
2014	Communications or public affairs	9	19	24	21	12	12	5	33	39	111
2014	Access to information and privacy	18	34	8	16	8	16	0	62	29	12
2014	Security	18	9	9	28	18	0	18	33	56	11
2014	Science and technology	28	21	39	4	0	8	0	53	4	25
2014	Administration and operations	15	25	24	12	8	11	4	48	23	357
2014	Human resources	23	15	13	16	8	14	11	51	31	73
2014	Financial management	20	26	11	14	13	12	4	55	32	77
2014	Information management	14	21	25	10	5	14	10	46	21	31
2014	Information technology	12	20	20	14	10	23	1	42	31	70
2014	Internal audit	0	14	57	14	7	7	0	15	23	14
2014	Evaluation	5	22	11	21	5	21	16	42	40	17
2014	Other services to the public	22	24	13	11	12	14	5	56	28	117
2014	None of the above	14	20	18	15	14	16	3	42	35	326

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	30	16	7	2	0	0	75	9	39
2020	Communications or public affairs	32	42	16	3	1	6	0	78	5	85
2020	Security	51	28	14	0	0	7	0	85	0	14
2020	Science and technology	36	48	16	0	0	0	0	84	0	19
2020	Administration and operations	30	36	15	10	4	4	0	69	15	320
2020	Human resources	36	41	11	10	0	0	1	79	10	78
2020	Financial management	43	38	17	0	2	0	0	81	2	58
2020	Information management	24	42	21	0	13	0	0	66	13	17
2020	Information technology	30	33	24	4	6	4	0	66	10	54
2020	Internal audit	65	23	12	0	0	0	0	88	0	17
2020	Evaluation	30	35	29	0	6	0	0	65	6	17
2020	Data sciences	36	26	18	13	7	0	0	62	20	16
2020	Policy	23	38	16	12	6	5	0	64	19	216
2020	Project management	25	30	19	14	7	5	0	59	22	133
2020	Other services to the public	33	28	18	14	3	3	0	64	17	70
2020	None of the above	23	32	23	13	4	4	1	58	18	114
2019	Client contact centre	34	40	16	6	0	5	0	77	6	38
2019	Communications or public affairs	26	42	17	7	7	1	0	68	14	79
2019	Security	26	25	31	0	18	0	0	51	18	11
2019	Science and technology	11	38	15	32	4	0	0	49	36	20
2019	Administration and operations	20	43	15	13	6	2	1	65	20	275
2019	Human resources	38	36	18	5	2	2	0	75	6	65
2019	Financial management	39	30	20	8	2	2	0	70	10	53
2019	Real property	20	39	16	10	15	0	0	59	25	11
2019	Information management	31	32	10	8	14	4	0	66	23	21
2019	Information technology	18	31	26	12	8	3	1	51	21	39
2019	Internal audit	55	37	0	8	0	0	0	92	8	13
2019	Evaluation	15	47	8	16	0	14	0	72	18	12
2019	Data sciences	49	28	6	17	0	0	0	77	17	17
2019	Policy	25	30	13	18	8	4	1	58	28	183
2019	Project management	24	35	18	14	7	3	0	61	21	102
2019	Other services to the public	18	38	12	21	9	2	0	57	30	56
2019	None of the above	25	39	12	13	4	4	2	68	19	89
2018	Client contact centre	26	44	13	15	3	0	0	70	17	31
2018	Communications or public affairs	23	47	12	12	5	2	0	71	17	97
2018	Science and technology	15	43	15	18	5	5	0	61	24	20
2018	Administration and operations	25	41	18	11	5	1	0	67	15	259
2018	Human resources	35	39	14	7	3	2	0	76	10	73
2018	Financial management	27	41	19	10	0	2	0	70	10	62
2018	Information management	20	55	24	0	0	0	0	76	0	14
2018	Information technology	22	44	12	11	11	0	0	66	21	38
2018	Internal audit	36	56	7	0	0	0	0	93	0	12
2018	Evaluation	36	37	13	9	4	0	0	74	13	21
2018	Data sciences	9	56	18	8	8	0	0	65	17	22
2018	Policy	20	30	25	14	6	5	0	52	21	194
2018	Project management	22	35	17	20	3	3	0	59	23	123
2018	Other services to the public	26	37	22	11	5	0	0	62	16	67
2018	None of the above	21	41	20	9	6	3	0	64	16	130
2017	Client contact centre	30	39	16	10	0	6	0	73	10	57
2017	Communications or public affairs	40	38	10	3	3	7	0	83	7	90
2017	Security	32	47	0	14	7	0	0	79	21	14
2017	Science and technology	23	43	12	11	0	8	4	74	13	24
2017	Administration and operations	29	36	17	9	4	5	0	69	13	273
2017	Human resources	34	47	8	6	3	2	0	83	9	68
2017	Financial management	31	55	8	6	0	0	0	86	6	58
2017	Procurement	49	20	21	10	0	0	0	69	10	10
2017	Information management	33	32	28	7	0	0	0	64	7	24
2017	Information technology	22	41	28	5	0	4	0	65	5	56
2017	Internal audit	23	65	0	6	6	0	0	88	12	15
2017	Evaluation	40	34	8	0	0	18	0	90	0	11
2017	Data sciences	37	27	36	0	0	0	0	64	0	10
2017	Policy	26	31	14	14	8	6	1	61	24	160
2017	Project management	21	45	12	14	5	3	1	68	19	138
2017	Other services to the public	31	36	12	12	6	3	0	68	19	60
2017	None of the above	29	37	11	9	6	5	3	72	16	159
2014	Client contact centre	29	40	10	10	6	5	0	73	17	63
2014	Communications or public affairs	29	40	17	8	3	3	1	71	11	111
2014	Access to information and privacy	10	34	16	24	0	16	0	53	28	12
2014	Security	9	55	0	18	9	0	9	71	29	11
2014	Science and technology	26	27	31	8	4	4	0	55	12	25
2014	Administration and operations	24	41	18	12	2	3	0	67	15	358
2014	Human resources	32	43	11	7	4	2	1	77	11	73
2014	Financial management	26	51	18	3	3	0	0	77	5	76
2014	Information management	33	33	13	5	6	7	3	73	13	30
2014	Information technology	17	27	33	15	7	1	0	44	22	70
2014	Internal audit	29	57	7	0	7	0	0	86	7	14
2014	Evaluation	10	37	21	0	10	0	22	61	12	17
2014	Other services to the public	27	34	14	16	7	3	0	63	23	117
2014	None of the above	19	39	18	13	8	1	1	59	22	326

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	35	10	10	9	0	0	71	18	38
2020	Communications or public affairs	26	34	8	17	6	5	3	66	25	85
2020	Security	21	23	28	14	0	7	7	51	16	14
2020	Science and technology	25	29	11	16	11	5	5	59	29	19
2020	Administration and operations	26	35	15	12	8	3	1	63	21	321
2020	Human resources	36	25	17	12	2	2	5	66	16	79
2020	Financial management	29	32	22	5	7	0	5	65	13	59
2020	Information management	0	22	26	5	29	5	13	27	42	17
2020	Information technology	24	24	20	11	15	2	5	51	27	55
2020	Internal audit	52	35	6	6	0	0	0	88	6	17
2020	Evaluation	30	23	12	18	18	0	0	53	35	17
2020	Data sciences	22	40	7	13	13	5	0	65	28	16
2020	Policy	28	31	12	11	10	5	2	64	23	217
2020	Project management	22	30	16	13	13	4	2	55	28	135
2020	Other services to the public	27	27	14	18	8	4	3	57	28	72
2020	None of the above	19	30	12	17	12	4	7	55	32	115
2019	Client contact centre	16	33	25	10	6	9	0	54	19	38
2019	Communications or public affairs	17	26	18	22	13	2	0	45	36	80
2019	Security	9	18	25	22	26	0	0	27	48	11
2019	Science and technology	0	38	5	33	19	0	5	40	55	20
2019	Administration and operations	18	37	16	14	12	2	2	57	27	277
2019	Human resources	27	31	24	11	4	0	3	60	16	67
2019	Financial management	33	26	15	14	4	5	4	65	19	53
2019	Real property	0	43	10	21	17	8	0	47	42	11
2019	Information management	14	19	32	12	10	8	4	38	25	21
2019	Information technology	16	23	25	20	11	0	6	41	33	38
2019	Internal audit	46	23	15	0	8	8	0	75	8	13
2019	Evaluation	38	47	0	0	16	0	0	84	16	12
2019	Data sciences	55	17	17	6	6	0	0	72	11	17
2019	Policy	25	29	15	14	14	2	2	56	29	183
2019	Project management	16	38	12	16	14	1	3	57	31	103
2019	Other services to the public	17	28	16	21	15	3	0	47	37	57
2019	None of the above	29	22	15	14	12	3	4	55	29	88
2018	Client contact centre	33	17	17	22	8	3	0	51	31	32
2018	Communications or public affairs	14	31	18	21	10	5	2	48	33	97
2018	Science and technology	0	34	10	34	23	0	0	34	57	20
2018	Administration and operations	25	35	15	14	8	2	1	63	22	258
2018	Human resources	39	25	17	9	6	2	1	66	16	73
2018	Financial management	21	28	26	12	7	4	2	52	20	63
2018	Information management	12	47	27	7	0	0	7	64	7	14
2018	Information technology	24	38	11	12	5	2	8	69	20	38
2018	Internal audit	22	29	49	0	0	0	0	51	0	12
2018	Evaluation	33	29	9	10	15	0	5	65	26	20
2018	Data sciences	30	32	14	0	24	0	0	62	24	22
2018	Policy	21	29	14	21	8	4	2	53	31	195
2018	Project management	21	23	22	19	14	1	0	45	33	123
2018	Other services to the public	20	31	18	21	8	2	0	52	29	67
2018	None of the above	20	27	15	18	15	2	2	50	34	129
2017	Client contact centre	25	14	28	11	14	4	3	42	27	57
2017	Communications or public affairs	24	33	12	20	3	5	2	62	25	91
2017	Security	14	29	0	24	21	0	12	49	51	14
2017	Science and technology	10	21	7	15	24	9	15	40	51	24
2017	Administration and operations	17	33	16	16	10	5	2	54	28	274
2017	Human resources	27	28	20	8	7	5	4	61	17	67
2017	Financial management	22	37	18	18	3	2	0	60	22	59
2017	Procurement	20	10	29	31	0	0	10	33	34	10
2017	Information management	35	29	7	23	7	0	0	63	30	24
2017	Information technology	18	33	13	19	10	3	4	55	32	56
2017	Internal audit	18	30	17	12	12	6	6	54	26	15
2017	Evaluation	32	26	17	8	17	0	0	58	25	11
2017	Data sciences	37	27	9	9	18	0	0	64	26	10
2017	Policy	20	28	15	15	13	5	3	53	31	159
2017	Project management	15	32	12	24	13	1	2	49	38	139
2017	Other services to the public	27	27	6	24	11	3	2	57	37	60
2017	None of the above	20	28	12	16	12	6	6	55	31	157
2014	Client contact centre	15	28	24	14	15	2	3	44	30	63
2014	Communications or public affairs	14	22	17	25	15	5	2	39	43	111
2014	Access to information and privacy	0	16	44	8	8	23	0	21	21	12
2014	Security	8	18	37	9	18	0	9	29	30	11
2014	Science and technology	12	24	15	12	24	13	0	41	41	25
2014	Administration and operations	15	33	16	20	12	2	1	50	33	358
2014	Human resources	15	24	26	17	9	7	3	42	29	73
2014	Financial management	17	38	12	17	11	3	3	57	30	77
2014	Information management	14	31	22	15	12	3	3	49	28	31
2014	Information technology	15	30	14	19	19	3	0	47	39	70
2014	Internal audit	7	50	7	14	0	14	7	73	18	14
2014	Evaluation	16	15	16	10	16	5	22	43	36	17
2014	Other services to the public	21	22	16	19	12	3	7	48	34	117
2014	None of the above	13	24	18	25	15	3	2	39	42	326

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	7	7	4	0	2	0	88	4	39
2020	Communications or public affairs	49	19	20	5	4	1	2	70	9	85
2020	Security	44	49	0	7	0	0	0	93	7	14
2020	Science and technology	38	21	10	16	6	5	5	65	24	19
2020	Administration and operations	54	19	13	4	4	0	5	77	9	320
2020	Human resources	63	23	7	2	1	0	2	89	4	79
2020	Financial management	63	26	6	5	0	0	0	89	5	59
2020	Information management	60	10	5	6	5	0	14	81	13	17
2020	Information technology	51	27	16	2	0	0	4	81	2	55
2020	Internal audit	53	29	18	0	0	0	0	82	0	17
2020	Evaluation	35	24	29	6	6	0	0	59	12	17
2020	Data sciences	44	18	7	20	7	5	0	65	28	16
2020	Policy	38	26	13	13	6	1	3	67	19	217
2020	Project management	40	24	18	8	5	0	4	67	14	134
2020	Other services to the public	57	19	11	4	1	4	4	82	6	72
2020	None of the above	52	15	13	10	4	0	6	71	15	115
2019	Client contact centre	60	21	14	2	0	0	3	83	2	38
2019	Communications or public affairs	47	27	17	4	1	0	4	77	5	80
2019	Security	55	0	18	9	9	9	0	60	20	11
2019	Science and technology	49	27	14	0	4	0	5	80	5	20
2019	Administration and operations	51	25	10	6	4	0	4	79	10	278
2019	Human resources	65	16	13	3	1	0	1	82	4	67
2019	Financial management	67	21	8	0	0	0	4	92	0	52
2019	Real property	34	48	17	0	0	0	0	83	0	11
2019	Information management	43	32	21	0	4	0	0	75	4	21
2019	Information technology	69	20	10	0	2	0	0	88	2	38
2019	Internal audit	63	29	8	0	0	0	0	92	0	13
2019	Evaluation	39	47	0	0	0	0	14	100	0	12
2019	Data sciences	67	6	5	16	6	0	0	73	22	17
2019	Policy	49	27	13	6	3	0	2	78	9	182
2019	Project management	48	22	17	5	4	1	4	74	9	103
2019	Other services to the public	64	24	10	0	0	2	0	90	0	57
2019	None of the above	55	19	11	3	2	2	8	82	6	89

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	22	11	5	2	0	0	81	7	39
2020	Communications or public affairs	57	19	11	8	0	2	2	80	9	85
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	42	36	17	0	0	0	5	82	0	19
2020	Administration and operations	54	22	13	4	1	2	4	81	5	320
2020	Human resources	70	20	8	1	1	0	0	90	2	79
2020	Financial management	72	21	3	2	2	0	0	93	3	59
2020	Information management	45	13	8	5	10	13	6	71	19	17
2020	Information technology	53	31	11	2	0	4	0	87	2	55
2020	Internal audit	76	13	5	0	6	0	0	89	6	16
2020	Evaluation	53	30	17	0	0	0	0	83	0	17
2020	Data sciences	69	31	0	0	0	0	0	100	0	16
2020	Policy	48	24	16	2	4	2	4	77	6	215
2020	Project management	50	26	12	6	2	1	3	79	9	134
2020	Other services to the public	55	18	15	0	4	4	4	79	4	72
2020	None of the above	53	18	16	3	4	3	3	75	7	115
2019	Client contact centre	63	11	21	5	0	0	0	73	5	37
2019	Communications or public affairs	59	14	17	2	2	0	5	77	5	80
2019	Security	60	22	0	9	0	9	0	90	10	11
2019	Science and technology	34	23	33	0	4	0	5	61	5	20
2019	Administration and operations	51	22	14	4	3	2	4	78	8	276
2019	Human resources	59	28	1	1	3	1	6	94	5	67
2019	Financial management	63	20	12	2	0	0	4	86	2	53
2019	Real property	38	29	23	10	0	0	0	67	10	11
2019	Information management	68	10	4	10	8	0	0	78	18	21
2019	Information technology	55	14	18	3	5	0	4	73	9	39
2019	Internal audit	63	14	15	8	0	0	0	77	8	13
2019	Evaluation	54	24	0	8	0	0	14	91	9	12
2019	Data sciences	72	17	11	0	0	0	0	89	0	17
2019	Policy	54	24	13	4	3	0	3	80	8	183
2019	Project management	41	31	16	3	2	2	5	77	5	104
2019	Other services to the public	52	27	12	2	5	2	0	81	7	57
2019	None of the above	54	22	10	2	2	2	7	84	5	89

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	76	14	2	0	5	0	2	92	5	39
2020	Communications or public affairs	85	7	1	0	1	2	4	98	1	83
2020	Security	100	0	0	0	0	0	0	100	0	14
2020	Science and technology	78	17	0	0	0	0	5	100	0	19
2020	Administration and operations	81	5	2	1	2	2	6	94	4	319
2020	Human resources	91	4	0	0	0	0	5	100	0	78
2020	Financial management	93	3	2	0	0	0	2	98	0	59
2020	Information management	80	0	0	0	6	0	14	94	6	16
2020	Information technology	82	5	4	0	0	5	4	96	0	55
2020	Internal audit	94	0	6	0	0	0	0	94	0	17
2020	Evaluation	71	12	0	6	0	12	0	94	6	17
2020	Data sciences	82	0	7	0	0	11	0	92	0	16
2020	Policy	73	10	4	3	3	4	4	90	6	216
2020	Project management	74	7	5	3	2	4	5	89	5	134
2020	Other services to the public	74	5	4	1	4	6	5	89	6	72
2020	None of the above	75	9	3	5	0	4	4	91	5	114
2019	Client contact centre	76	16	6	2	0	0	0	92	2	37
2019	Communications or public affairs	87	2	2	1	1	0	6	95	2	80
2019	Security	60	0	9	0	9	22	0	77	12	11
2019	Science and technology	71	10	9	0	4	0	5	86	5	20
2019	Administration and operations	76	10	1	2	2	3	6	95	4	276
2019	Human resources	93	0	0	0	1	1	4	98	2	67
2019	Financial management	84	8	4	0	0	2	2	96	0	53
2019	Real property	83	10	0	8	0	0	0	92	8	11
2019	Information management	82	4	4	6	0	4	0	89	7	21
2019	Information technology	78	13	3	3	3	0	1	92	6	39
2019	Internal audit	92	0	0	8	0	0	0	92	8	13
2019	Evaluation	70	0	8	0	8	0	14	82	9	12
2019	Data sciences	84	16	0	0	0	0	0	100	0	17
2019	Policy	72	7	7	2	3	6	4	88	5	183
2019	Project management	69	10	5	2	1	5	9	91	4	103
2019	Other services to the public	78	5	7	5	2	3	0	86	7	57
2019	None of the above	72	9	1	0	2	7	8	96	3	89

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	82	13	2	0	0	0	2	97	0	39
2020	Communications or public affairs	79	13	0	0	0	4	5	100	0	84
2020	Security	93	7	0	0	0	0	0	100	0	14
2020	Science and technology	73	11	6	0	0	5	5	93	0	19
2020	Administration and operations	76	13	3	1	0	1	7	96	1	319
2020	Human resources	88	4	1	0	0	1	6	99	0	79
2020	Financial management	78	12	3	2	0	0	5	95	2	59
2020	Information management	76	8	0	5	5	0	6	89	11	17
2020	Information technology	71	11	4	0	0	4	11	96	0	55
2020	Internal audit	78	6	16	0	0	0	0	84	0	17
2020	Evaluation	59	35	6	0	0	0	0	94	0	17
2020	Data sciences	93	0	7	0	0	0	0	93	0	16
2020	Policy	70	13	4	1	2	1	8	91	4	217
2020	Project management	72	9	3	1	1	1	12	93	3	133
2020	Other services to the public	74	3	6	4	1	4	8	87	6	72
2020	None of the above	69	12	4	2	1	1	10	92	3	113
2019	Client contact centre	85	6	4	0	0	0	5	96	0	37
2019	Communications or public affairs	81	3	1	0	1	0	14	97	1	80
2019	Security	47	10	0	10	0	23	10	85	15	10
2019	Science and technology	90	0	0	0	4	0	5	95	5	20
2019	Administration and operations	81	6	1	0	0	1	10	98	0	274
2019	Human resources	83	4	0	0	1	0	11	98	2	67
2019	Financial management	84	3	2	2	0	0	9	96	2	51
2019	Real property	86	6	0	0	0	0	8	100	0	11
2019	Information management	96	4	0	0	0	0	0	100	0	21
2019	Information technology	81	10	0	0	2	0	7	98	2	39
2019	Internal audit	100	0	0	0	0	0	0	100	0	13
2019	Evaluation	78	8	0	0	0	0	14	100	0	12
2019	Data sciences	77	11	0	0	6	0	6	94	6	16
2019	Policy	81	5	3	0	2	1	7	95	2	181
2019	Project management	74	3	2	3	1	1	16	93	5	104
2019	Other services to the public	83	2	2	1	2	3	7	95	3	57
2019	None of the above	77	6	1	0	2	1	13	96	2	88

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	51	10	9	2	2	0	78	12	39
2020	Communications or public affairs	29	48	16	1	1	4	0	81	2	85
2020	Security	48	45	0	7	0	0	0	93	7	13
2020	Science and technology	30	58	12	0	0	0	0	88	0	19
2020	Administration and operations	29	41	20	4	2	3	0	73	6	320
2020	Human resources	40	42	10	2	1	4	0	85	4	79
2020	Financial management	35	48	12	0	0	2	3	88	0	59
2020	Information management	35	28	19	0	10	8	0	68	11	17
2020	Information technology	31	35	18	5	2	5	4	72	8	55
2020	Internal audit	25	59	17	0	0	0	0	83	0	17
2020	Evaluation	12	54	12	17	0	6	0	69	18	17
2020	Data sciences	24	51	13	11	0	0	0	75	11	16
2020	Policy	30	44	14	6	2	4	0	77	8	216
2020	Project management	32	52	8	5	2	1	0	84	8	135
2020	Other services to the public	33	36	18	4	5	4	0	71	10	72
2020	None of the above	27	45	13	9	2	4	1	75	11	114
2019	Client contact centre	21	49	19	5	2	4	0	73	7	37
2019	Communications or public affairs	24	57	11	6	0	1	0	82	7	78
2019	Security	24	36	13	0	18	9	0	66	20	11
2019	Science and technology	11	53	19	17	0	0	0	64	17	20
2019	Administration and operations	18	50	19	5	1	5	1	72	7	277
2019	Human resources	29	48	14	0	1	8	0	83	2	67
2019	Financial management	30	45	13	6	0	5	0	79	7	53
2019	Real property	10	33	30	20	8	0	0	43	27	11
2019	Information management	23	35	23	14	4	0	0	59	18	21
2019	Information technology	28	44	16	11	0	0	0	73	11	39
2019	Internal audit	40	45	8	8	0	0	0	85	8	13
2019	Evaluation	39	24	8	8	0	22	0	80	10	12
2019	Data sciences	38	39	11	6	6	0	0	77	11	17
2019	Policy	26	44	17	9	3	3	0	71	12	182
2019	Project management	24	47	17	7	1	3	1	74	8	104
2019	Other services to the public	16	45	26	7	4	3	0	63	11	57
2019	None of the above	24	49	10	9	2	6	1	78	11	89
2018	Client contact centre	22	38	32	0	3	5	0	63	3	32
2018	Communications or public affairs	17	55	12	4	5	6	0	77	9	95
2018	Science and technology	19	43	5	13	5	15	0	73	21	20
2018	Administration and operations	26	43	20	6	3	3	0	71	9	259
2018	Human resources	45	30	17	4	1	3	0	77	5	73
2018	Financial management	33	38	21	5	3	2	0	72	7	63
2018	Information management	24	39	37	0	0	0	0	63	0	14
2018	Information technology	30	35	24	7	3	2	0	66	10	38
2018	Internal audit	30	36	34	0	0	0	0	66	0	12
2018	Evaluation	32	50	5	0	4	5	4	90	5	21
2018	Data sciences	35	31	20	9	5	0	0	66	14	22
2018	Policy	24	43	20	6	2	5	0	70	9	194
2018	Project management	32	40	18	3	4	2	0	73	8	122
2018	Other services to the public	23	46	19	10	2	0	0	69	12	67
2018	None of the above	25	43	11	14	5	1	1	70	19	130
2017	Client contact centre	21	38	27	5	6	2	2	61	11	56
2017	Communications or public affairs	31	50	7	6	1	4	0	84	8	90
2017	Security	25	36	25	7	7	0	0	61	14	14
2017	Science and technology	13	40	16	12	4	16	0	63	18	24
2017	Administration and operations	20	43	25	5	2	5	0	66	7	271
2017	Human resources	34	29	27	3	1	5	1	67	5	68
2017	Financial management	22	43	21	9	0	5	0	68	10	59
2017	Procurement	20	30	39	11	0	0	0	49	11	10
2017	Information management	30	25	27	8	4	6	0	59	12	23
2017	Information technology	24	37	25	7	2	5	0	64	10	56
2017	Internal audit	36	53	0	0	12	0	0	88	12	15
2017	Evaluation	24	50	0	8	0	18	0	90	10	11
2017	Data sciences	37	36	19	0	8	0	0	73	8	10
2017	Policy	28	36	19	9	4	3	0	66	14	158
2017	Project management	20	52	17	6	1	3	1	75	7	139
2017	Other services to the public	23	50	11	8	5	3	0	76	13	60
2017	None of the above	30	44	10	6	6	3	0	77	13	159

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	38	9	7	0	0	0	83	7	39
2020	Communications or public affairs	45	47	5	2	0	1	0	93	2	85
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	40	54	0	0	0	6	0	100	0	19
2020	Administration and operations	42	43	10	4	1	1	0	86	5	320
2020	Human resources	69	27	3	1	0	0	0	96	1	78
2020	Financial management	57	38	5	0	0	0	0	95	0	58
2020	Information management	34	50	6	5	5	0	0	84	10	17
2020	Information technology	50	35	6	0	4	4	2	90	4	54
2020	Internal audit	77	17	6	0	0	0	0	94	0	17
2020	Evaluation	20	34	26	13	0	7	0	58	14	15
2020	Data sciences	29	38	27	7	0	0	0	67	7	16
2020	Policy	40	39	9	9	1	1	0	81	10	217
2020	Project management	43	39	7	9	2	1	0	83	11	134
2020	Other services to the public	42	36	12	5	3	1	0	79	8	72
2020	None of the above	35	48	6	5	3	2	1	85	8	114
2019	Client contact centre	50	40	9	0	0	0	0	91	0	37
2019	Communications or public affairs	45	42	9	4	0	0	0	87	4	77
2019	Security	36	40	14	10	0	0	0	76	10	10
2019	Science and technology	30	45	6	15	5	0	0	75	19	19
2019	Administration and operations	38	46	10	4	2	1	0	85	5	276
2019	Human resources	62	33	4	1	0	0	0	94	1	66
2019	Financial management	61	31	6	2	0	0	0	92	2	53
2019	Real property	47	23	30	0	0	0	0	70	0	11
2019	Information management	46	36	0	18	0	0	0	82	18	21
2019	Information technology	54	34	11	2	0	0	0	88	2	39
2019	Internal audit	61	31	8	0	0	0	0	92	0	13
2019	Evaluation	61	24	8	0	8	0	0	84	8	12
2019	Data sciences	47	53	0	0	0	0	0	100	0	16
2019	Policy	42	44	9	4	2	0	0	86	6	184
2019	Project management	37	40	10	9	0	4	0	80	10	103
2019	Other services to the public	30	31	21	10	2	7	0	65	12	57
2019	None of the above	45	38	8	5	2	0	1	84	8	89
2018	Client contact centre	51	35	9	3	0	3	0	88	3	32
2018	Communications or public affairs	39	48	7	4	1	2	0	88	5	95
2018	Science and technology	63	24	5	0	0	8	0	95	0	20
2018	Administration and operations	47	41	8	1	1	1	0	89	2	256
2018	Human resources	65	31	1	0	0	3	0	99	0	72
2018	Financial management	47	44	7	2	0	0	0	91	2	63
2018	Information management	63	31	7	0	0	0	0	93	0	14
2018	Information technology	50	39	8	0	0	3	0	92	0	38
2018	Internal audit	81	12	7	0	0	0	0	93	0	12
2018	Evaluation	60	30	5	5	0	0	0	89	5	20
2018	Data sciences	49	35	12	0	5	0	0	83	5	22
2018	Policy	38	40	9	8	3	1	0	79	11	195
2018	Project management	49	37	8	5	1	1	0	86	6	123
2018	Other services to the public	42	39	11	7	0	1	0	82	7	67
2018	None of the above	33	46	4	11	3	3	0	82	14	128
2017	Client contact centre	48	41	10	0	0	2	0	90	0	57
2017	Communications or public affairs	46	44	5	3	0	2	0	91	3	91
2017	Security	58	21	0	14	7	0	0	79	21	14
2017	Science and technology	54	39	4	4	0	0	0	92	4	24
2017	Administration and operations	42	47	7	2	1	1	0	90	3	273
2017	Human resources	57	36	6	1	0	0	0	93	1	68
2017	Financial management	47	47	6	0	0	0	0	94	0	59
2017	Procurement	59	20	21	0	0	0	0	79	0	10
2017	Information management	50	37	13	0	0	0	0	87	0	24
2017	Information technology	44	41	13	0	0	2	0	87	0	55
2017	Internal audit	47	35	6	6	6	0	0	83	12	15
2017	Evaluation	41	51	0	0	8	0	0	92	8	11
2017	Data sciences	37	35	27	0	0	0	0	73	0	10
2017	Policy	42	38	10	5	2	3	0	83	7	160
2017	Project management	33	53	8	2	2	2	0	87	4	137
2017	Other services to the public	38	43	9	9	2	0	0	80	11	60
2017	None of the above	42	40	7	7	3	1	0	83	10	159
2014	Client contact centre	36	48	9	2	3	2	0	85	5	63
2014	Communications or public affairs	43	35	12	3	3	3	1	81	6	111
2014	Access to information and privacy	50	26	8	8	0	8	0	82	9	12
2014	Security	27	54	9	0	0	0	9	90	0	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	41	44	10	2	1	2	0	86	3	358
2014	Human resources	47	42	4	4	0	3	0	92	4	73
2014	Financial management	46	42	8	0	1	3	0	91	1	77
2014	Information management	63	31	6	0	0	0	0	94	0	31
2014	Information technology	49	34	13	1	0	3	0	86	1	70
2014	Internal audit	14	71	14	0	0	0	0	86	0	14
2014	Evaluation	32	53	5	5	0	5	0	90	5	17
2014	Other services to the public	45	36	15	2	2	0	0	81	4	117
2014	None of the above	39	36	14	5	2	4	0	78	7	326

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	40	7	0	0	5	0	92	0	39
2020	Communications or public affairs	53	36	7	0	0	4	0	92	0	83
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	33	26	26	5	0	5	5	65	5	19
2020	Administration and operations	45	38	9	4	2	2	0	85	6	320
2020	Human resources	70	28	0	1	0	1	0	99	1	78
2020	Financial management	57	29	7	0	0	7	0	93	0	59
2020	Information management	60	19	0	5	5	11	0	88	12	17
2020	Information technology	49	35	9	0	2	4	2	88	2	55
2020	Internal audit	88	12	0	0	0	0	0	100	0	17
2020	Evaluation	36	47	0	6	6	6	0	88	12	17
2020	Data sciences	31	64	0	0	0	5	0	100	0	16
2020	Policy	40	34	11	8	3	4	0	77	12	215
2020	Project management	48	33	10	5	1	2	1	83	7	135
2020	Other services to the public	47	35	11	4	0	3	0	84	4	72
2020	None of the above	40	39	10	3	3	6	0	84	5	115
2019	Client contact centre	48	42	11	0	0	0	0	89	0	37
2019	Communications or public affairs	47	39	10	0	2	1	0	88	2	80
2019	Security	33	27	13	18	0	9	0	66	20	11
2019	Science and technology	24	47	10	13	0	5	0	76	14	20
2019	Administration and operations	43	44	8	2	0	2	0	89	2	277
2019	Human resources	63	29	4	1	0	3	0	94	1	66
2019	Financial management	60	28	10	2	0	0	0	88	2	53
2019	Real property	68	26	6	0	0	0	0	94	0	11
2019	Information management	57	33	0	4	6	0	0	90	10	21
2019	Information technology	52	35	11	3	0	0	0	86	3	39
2019	Internal audit	69	31	0	0	0	0	0	100	0	13
2019	Evaluation	91	9	0	0	0	0	0	100	0	11
2019	Data sciences	55	39	6	0	0	0	0	94	0	17
2019	Policy	52	34	8	3	1	2	0	88	4	182
2019	Project management	44	37	11	3	2	4	0	84	5	104
2019	Other services to the public	37	34	20	5	2	3	0	73	6	57
2019	None of the above	50	32	8	4	1	4	0	86	6	88
2018	Client contact centre	38	42	15	5	0	0	0	80	5	32
2018	Communications or public affairs	46	42	6	1	2	3	0	91	3	94
2018	Science and technology	49	29	15	0	0	8	0	84	0	20
2018	Administration and operations	49	34	9	5	1	3	0	85	6	257
2018	Human resources	65	27	5	0	0	3	0	95	0	72
2018	Financial management	37	48	10	2	0	3	0	88	2	63
2018	Information management	64	36	0	0	0	0	0	100	0	14
2018	Information technology	47	44	8	0	0	0	0	92	0	38
2018	Internal audit	66	26	7	0	0	0	0	93	0	12
2018	Evaluation	64	31	5	0	0	0	0	95	0	21
2018	Data sciences	36	34	14	8	5	5	0	73	13	22
2018	Policy	39	40	10	7	2	1	0	81	9	195
2018	Project management	58	28	7	3	0	3	0	90	3	123
2018	Other services to the public	41	46	5	6	0	1	0	88	6	67
2018	None of the above	30	48	7	6	1	7	0	84	8	126
2017	Client contact centre	43	36	13	2	0	6	0	84	2	57
2017	Communications or public affairs	44	35	12	2	1	5	0	84	3	91
2017	Security	41	28	18	7	7	0	0	68	14	14
2017	Science and technology	49	35	4	4	0	8	0	91	4	24
2017	Administration and operations	40	42	8	3	2	5	0	86	5	273
2017	Human resources	55	33	7	2	1	1	0	90	3	68
2017	Financial management	39	47	9	2	0	3	0	89	2	58
2017	Procurement	59	31	0	0	0	10	0	100	0	10
2017	Information management	42	51	0	7	0	0	0	93	7	24
2017	Information technology	39	38	20	2	0	2	0	78	2	55
2017	Internal audit	53	24	12	6	6	0	0	77	12	15
2017	Evaluation	54	37	0	0	0	9	0	100	0	10
2017	Data sciences	37	36	18	0	0	9	0	81	0	10
2017	Policy	44	28	12	3	2	10	0	81	6	160
2017	Project management	39	41	12	3	1	5	0	84	4	139
2017	Other services to the public	40	34	14	5	3	6	0	77	8	60
2017	None of the above	44	32	10	4	4	5	1	81	9	158
2014	Client contact centre	41	41	10	3	3	2	0	84	6	63
2014	Communications or public affairs	43	32	14	2	2	7	1	81	4	111
2014	Access to information and privacy	50	34	8	0	0	8	0	91	0	12
2014	Security	36	46	0	0	9	0	9	90	10	11
2014	Science and technology	40	40	16	4	0	0	0	80	4	25
2014	Administration and operations	41	42	12	2	1	3	0	86	2	358
2014	Human resources	48	38	6	3	1	4	0	89	5	73
2014	Financial management	48	36	12	1	1	3	0	85	3	77
2014	Information management	53	31	16	0	0	0	0	84	0	31
2014	Information technology	42	38	13	3	0	4	0	84	3	69
2014	Internal audit	21	71	7	0	0	0	0	93	0	14
2014	Evaluation	53	37	5	0	0	5	0	94	0	17
2014	Other services to the public	42	37	11	2	0	6	0	85	3	117
2014	None of the above	39	33	16	3	1	8	0	79	5	325

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	32	9	0	2	2	2	88	3	39
2020	Communications or public affairs	58	31	5	1	0	4	0	94	1	85
2020	Security	72	21	0	0	7	0	0	93	7	14
2020	Science and technology	33	36	17	0	0	10	5	80	0	19
2020	Administration and operations	46	39	9	3	1	2	0	86	4	319
2020	Human resources	66	26	4	2	0	1	0	94	3	79
2020	Financial management	48	36	10	2	0	2	2	88	2	58
2020	Information management	65	24	0	0	5	6	0	94	6	17
2020	Information technology	51	35	5	0	2	5	2	92	2	55
2020	Internal audit	83	12	6	0	0	0	0	94	0	17
2020	Evaluation	31	50	0	6	0	13	0	93	7	16
2020	Data sciences	42	53	0	0	0	5	0	100	0	16
2020	Policy	47	31	10	8	3	1	0	79	11	216
2020	Project management	48	30	13	3	2	2	1	81	6	135
2020	Other services to the public	45	34	14	4	0	3	0	81	4	71
2020	None of the above	38	34	13	4	3	8	0	78	8	115

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	45	2	0	5	0	5	92	5	39
2020	Communications or public affairs	54	28	5	2	2	6	2	89	5	84
2020	Security	65	28	7	0	0	0	0	93	0	14
2020	Science and technology	59	35	0	0	0	6	0	100	0	19
2020	Administration and operations	51	33	7	3	2	3	1	88	4	319
2020	Human resources	60	31	1	0	1	4	3	97	1	79
2020	Financial management	57	31	5	3	0	0	4	91	4	59
2020	Information management	66	29	0	5	0	0	0	95	5	17
2020	Information technology	47	33	5	5	5	2	2	83	11	55
2020	Internal audit	83	17	0	0	0	0	0	100	0	17
2020	Evaluation	53	6	12	6	0	12	12	77	7	17
2020	Data sciences	40	19	19	7	0	14	0	69	8	15
2020	Policy	47	32	5	8	3	5	2	84	11	216
2020	Project management	50	29	4	9	3	3	3	83	13	135
2020	Other services to the public	52	29	11	3	4	1	0	82	7	72
2020	None of the above	50	27	7	8	3	3	3	82	11	115

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	35	0	2	2	0	0	95	5	39
2020	Communications or public affairs	70	25	2	2	0	0	0	95	2	84
2020	Security	72	28	0	0	0	0	0	100	0	14
2020	Science and technology	73	27	0	0	0	0	0	100	0	19
2020	Administration and operations	63	30	3	2	2	0	0	93	4	320
2020	Human resources	82	17	0	1	0	0	0	99	1	79
2020	Financial management	74	24	2	0	0	0	0	98	0	59
2020	Information management	68	19	8	5	0	0	0	87	5	17
2020	Information technology	58	27	9	2	4	0	0	85	5	55
2020	Internal audit	83	17	0	0	0	0	0	100	0	17
2020	Evaluation	35	53	0	12	0	0	0	88	12	17
2020	Data sciences	67	27	0	7	0	0	0	93	7	16
2020	Policy	62	26	6	4	2	0	0	88	6	216
2020	Project management	61	27	6	3	3	0	0	88	6	135
2020	Other services to the public	62	22	11	4	1	0	0	84	5	72
2020	None of the above	56	32	5	5	1	0	0	89	6	115
2019	Client contact centre	61	37	2	0	0	0	0	98	0	37
2019	Communications or public affairs	64	27	7	1	0	0	0	91	1	80
2019	Security	45	27	0	9	18	0	0	73	27	11
2019	Science and technology	58	33	0	0	4	4	0	95	5	20
2019	Administration and operations	47	46	5	1	1	0	0	93	2	277
2019	Human resources	77	20	1	1	0	0	0	97	1	67
2019	Financial management	67	29	2	2	0	0	0	96	2	53
2019	Real property	33	59	8	0	0	0	0	92	0	11
2019	Information management	60	32	4	4	0	0	0	92	4	21
2019	Information technology	62	30	8	0	0	0	0	92	0	38
2019	Internal audit	85	8	0	8	0	0	0	92	8	13
2019	Evaluation	66	17	9	9	0	0	0	83	9	11
2019	Data sciences	84	16	0	0	0	0	0	100	0	17
2019	Policy	63	26	6	3	1	1	0	90	4	182
2019	Project management	52	34	7	6	0	0	0	86	6	104
2019	Other services to the public	45	36	12	5	0	2	0	83	5	57
2019	None of the above	59	31	9	0	1	0	1	90	1	89
2018	Client contact centre	40	49	11	0	0	0	0	89	0	32
2018	Communications or public affairs	52	39	8	0	0	0	1	92	0	96
2018	Science and technology	71	24	5	0	0	0	0	95	0	20
2018	Administration and operations	55	36	6	2	0	0	0	91	2	255
2018	Human resources	75	21	4	0	0	0	0	96	0	73
2018	Financial management	57	37	4	2	0	0	0	94	2	63
2018	Information management	63	31	7	0	0	0	0	93	0	14
2018	Information technology	56	34	8	3	0	0	0	89	3	38
2018	Internal audit	74	19	7	0	0	0	0	93	0	12
2018	Evaluation	62	34	0	0	4	0	0	96	4	20
2018	Data sciences	49	47	0	0	5	0	0	95	5	22
2018	Policy	51	39	7	1	1	0	0	90	3	195
2018	Project management	59	26	8	7	0	0	0	86	7	123
2018	Other services to the public	56	32	8	3	0	1	0	88	3	67
2018	None of the above	57	30	5	4	4	1	0	88	7	128
2017	Client contact centre	43	49	7	2	0	0	0	92	2	57
2017	Communications or public affairs	57	40	3	0	0	0	0	97	0	91
2017	Security	58	14	14	7	7	0	0	72	14	14
2017	Science and technology	57	39	0	0	0	4	0	100	0	24
2017	Administration and operations	49	44	4	2	1	0	0	92	3	274
2017	Human resources	69	28	3	0	0	0	0	97	0	68
2017	Financial management	60	34	6	0	0	0	0	94	0	59
2017	Procurement	69	20	0	11	0	0	0	89	11	10
2017	Information management	58	35	3	4	0	0	0	93	4	24
2017	Information technology	49	39	9	2	2	0	0	88	4	56
2017	Internal audit	77	6	6	12	0	0	0	83	12	15
2017	Evaluation	41	51	0	8	0	0	0	92	8	11
2017	Data sciences	47	53	0	0	0	0	0	100	0	10
2017	Policy	50	33	9	4	3	0	0	83	7	159
2017	Project management	44	48	5	1	2	0	0	92	3	139
2017	Other services to the public	59	31	8	0	2	2	0	91	2	60
2017	None of the above	53	31	9	4	2	1	1	85	6	159
2014	Client contact centre	43	51	2	1	3	0	0	94	5	63
2014	Communications or public affairs	47	41	8	1	2	0	1	90	3	111
2014	Access to information and privacy	60	16	16	0	0	8	0	82	0	12
2014	Security	27	64	0	0	0	0	9	100	0	11
2014	Science and technology	73	24	3	0	0	0	0	97	0	25
2014	Administration and operations	45	46	7	1	1	0	0	91	2	357
2014	Human resources	62	34	3	1	0	0	0	96	1	73
2014	Financial management	48	45	3	3	1	0	0	93	4	76
2014	Information management	68	25	6	0	0	0	0	94	0	31
2014	Information technology	47	46	6	1	0	0	0	93	1	70
2014	Internal audit	23	69	8	0	0	0	0	92	0	13
2014	Evaluation	53	37	5	0	5	0	0	90	5	17
2014	Other services to the public	55	31	10	3	1	0	0	86	4	116
2014	None of the above	48	34	15	2	1	0	0	82	3	326

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	25	11	7	0	0	0	82	7	39
2020	Communications or public affairs	69	21	7	1	0	1	0	92	1	85
2020	Security	70	30	0	0	0	0	0	100	0	13
2020	Science and technology	67	33	0	0	0	0	0	100	0	19
2020	Administration and operations	63	27	6	2	2	0	0	90	4	318
2020	Human resources	79	16	5	0	0	0	0	95	0	78
2020	Financial management	77	17	7	0	0	0	0	93	0	59
2020	Information management	50	32	5	5	0	8	0	89	6	17
2020	Information technology	55	33	5	4	4	0	0	87	7	55
2020	Internal audit	88	12	0	0	0	0	0	100	0	17
2020	Evaluation	47	24	18	6	6	0	0	71	12	17
2020	Data sciences	49	31	7	13	0	0	0	80	13	16
2020	Policy	58	25	9	4	3	0	0	84	7	215
2020	Project management	55	27	10	5	3	1	0	82	8	134
2020	Other services to the public	57	24	12	4	3	0	0	81	7	72
2020	None of the above	55	29	10	3	2	1	0	84	5	114
2019	Client contact centre	57	40	2	0	0	0	0	98	0	36
2019	Communications or public affairs	61	28	8	4	0	0	0	89	4	80
2019	Security	42	31	9	0	18	0	0	73	18	11
2019	Science and technology	43	52	0	4	0	0	0	96	4	20
2019	Administration and operations	52	35	8	2	2	1	0	88	4	276
2019	Human resources	72	22	2	4	0	0	0	94	4	66
2019	Financial management	73	23	4	0	0	0	0	96	0	53
2019	Real property	32	33	25	10	0	0	0	65	10	11
2019	Information management	53	41	6	0	0	0	0	94	0	21
2019	Information technology	63	29	5	0	3	0	0	92	3	39
2019	Internal audit	85	8	0	0	8	0	0	92	8	13
2019	Evaluation	61	23	16	0	0	0	0	84	0	12
2019	Data sciences	76	24	0	0	0	0	0	100	0	16
2019	Policy	56	30	11	1	1	0	0	86	2	184
2019	Project management	51	30	10	5	2	1	0	82	7	104
2019	Other services to the public	45	29	17	5	2	2	0	75	7	57
2019	None of the above	55	25	14	1	2	1	1	82	3	88
2018	Client contact centre	46	34	19	0	0	0	0	81	0	32
2018	Communications or public affairs	51	34	12	1	1	1	0	86	2	95
2018	Science and technology	72	23	0	5	0	0	0	95	5	20
2018	Administration and operations	58	29	9	1	2	0	0	88	3	256
2018	Human resources	79	17	3	1	0	0	0	96	1	73
2018	Financial management	60	28	9	3	0	0	0	88	3	63
2018	Information management	71	29	0	0	0	0	0	100	0	13
2018	Information technology	59	30	5	3	3	0	0	89	5	38
2018	Internal audit	74	7	12	7	0	0	0	81	7	12
2018	Evaluation	59	27	0	10	4	0	0	86	14	21
2018	Data sciences	44	39	12	0	5	0	0	83	5	22
2018	Policy	47	39	11	2	1	0	0	86	3	196
2018	Project management	58	26	9	8	0	0	0	84	8	121
2018	Other services to the public	55	30	8	6	1	0	0	85	7	66
2018	None of the above	48	35	6	5	5	2	0	84	10	127
2017	Client contact centre	43	42	12	2	0	2	0	86	2	57
2017	Communications or public affairs	58	31	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	64	33	0	0	4	0	0	96	4	24
2017	Administration and operations	50	35	10	2	2	1	0	86	4	271
2017	Human resources	65	24	9	3	0	0	0	88	3	67
2017	Financial management	60	30	10	0	0	0	0	90	0	58
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	52	25	16	4	3	0	0	77	7	24
2017	Information technology	47	31	16	4	2	0	0	79	5	56
2017	Internal audit	58	24	12	0	6	0	0	83	6	15
2017	Evaluation	25	50	17	8	0	0	0	75	8	11
2017	Data sciences	55	28	17	0	0	0	0	83	0	10
2017	Policy	50	29	11	5	4	1	0	80	9	158
2017	Project management	43	40	11	3	2	1	0	84	5	138
2017	Other services to the public	55	33	8	0	5	0	0	88	5	60
2017	None of the above	50	29	9	5	5	1	1	80	11	159
2014	Client contact centre	32	55	8	3	0	2	0	89	3	63
2014	Communications or public affairs	38	40	11	9	0	1	1	80	9	111
2014	Access to information and privacy	16	61	23	0	0	0	0	77	0	12
2014	Security	18	55	9	8	0	0	9	81	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	40	42	13	4	1	1	0	83	4	358
2014	Human resources	62	30	7	0	0	1	0	93	0	73
2014	Financial management	52	35	8	3	3	0	0	87	5	77
2014	Information management	41	44	12	0	0	3	0	88	0	31
2014	Information technology	27	46	17	7	2	0	0	73	9	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	49	30	14	6	1	0	0	79	7	117
2014	None of the above	36	38	18	4	3	1	0	74	7	326

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	31	7	5	2	0	0	86	7	39
2020	Communications or public affairs	67	23	8	2	0	0	0	90	2	84
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	51	49	0	0	0	0	0	100	0	19
2020	Administration and operations	60	29	5	4	2	0	0	89	6	319
2020	Human resources	79	15	6	0	0	0	0	94	0	77
2020	Financial management	67	26	7	0	0	0	0	93	0	58
2020	Information management	50	32	13	0	5	0	0	82	5	17
2020	Information technology	51	34	7	2	5	0	0	85	7	55
2020	Internal audit	94	6	0	0	0	0	0	100	0	17
2020	Evaluation	41	35	12	6	6	0	0	77	12	17
2020	Data sciences	49	31	7	7	7	0	0	80	13	16
2020	Policy	56	27	10	5	3	0	0	83	8	215
2020	Project management	52	30	11	2	3	1	0	83	6	133
2020	Other services to the public	55	30	8	4	3	0	0	85	7	71
2020	None of the above	50	35	6	4	2	1	1	87	6	115
2019	Client contact centre	57	38	2	2	0	0	0	95	2	37
2019	Communications or public affairs	56	32	6	5	1	0	0	87	6	80
2019	Security	42	31	9	9	9	0	0	73	18	11
2019	Science and technology	38	53	4	0	4	0	0	91	4	20
2019	Administration and operations	48	39	7	4	1	1	0	88	5	273
2019	Human resources	73	21	2	3	2	0	0	94	4	66
2019	Financial management	73	23	5	0	0	0	0	95	0	53
2019	Real property	23	42	17	17	0	0	0	65	17	11
2019	Information management	51	45	4	0	0	0	0	96	0	20
2019	Information technology	47	42	5	3	3	0	0	89	5	39
2019	Internal audit	85	8	0	0	8	0	0	92	8	13
2019	Evaluation	53	31	8	8	0	0	0	84	8	12
2019	Data sciences	67	28	6	0	0	0	0	94	0	17
2019	Policy	53	29	12	3	3	0	0	83	6	183
2019	Project management	45	37	8	7	3	0	0	82	9	101
2019	Other services to the public	42	33	15	9	0	2	0	76	9	55
2019	None of the above	54	25	17	1	2	1	0	80	3	89
2018	Client contact centre	41	34	19	5	0	0	0	75	5	32
2018	Communications or public affairs	47	41	8	2	1	1	0	89	3	96
2018	Science and technology	62	33	0	5	0	0	0	95	5	19
2018	Administration and operations	54	32	10	2	1	0	0	86	4	256
2018	Human resources	78	18	3	1	0	0	0	96	1	73
2018	Financial management	61	29	7	3	0	0	0	90	3	62
2018	Information management	45	48	7	0	0	0	0	93	0	14
2018	Information technology	51	39	7	0	3	0	0	90	3	38
2018	Internal audit	66	22	12	0	0	0	0	88	0	12
2018	Evaluation	59	27	0	10	4	0	0	86	14	21
2018	Data sciences	35	52	8	5	0	0	0	87	5	22
2018	Policy	42	40	13	3	2	0	0	82	5	195
2018	Project management	50	34	5	11	0	0	0	85	11	122
2018	Other services to the public	44	44	6	5	1	0	0	88	6	67
2018	None of the above	43	39	6	6	5	1	0	83	11	128
2017	Client contact centre	44	38	18	0	0	0	0	82	0	57
2017	Communications or public affairs	53	36	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	57	35	4	4	0	0	0	92	4	24
2017	Administration and operations	42	42	10	3	1	0	0	85	5	274
2017	Human resources	62	29	7	1	0	0	0	91	1	68
2017	Financial management	59	30	9	2	0	0	0	89	2	59
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	42	44	3	11	0	0	0	86	11	24
2017	Information technology	47	33	14	5	0	0	0	80	5	56
2017	Internal audit	58	24	6	12	0	0	0	83	12	15
2017	Evaluation	25	50	8	17	0	0	0	75	17	11
2017	Data sciences	55	45	0	0	0	0	0	100	0	10
2017	Policy	47	32	11	6	3	0	0	80	10	158
2017	Project management	38	45	11	4	1	0	0	83	6	139
2017	Other services to the public	58	28	9	2	3	0	0	86	5	60
2017	None of the above	46	33	6	6	5	2	1	82	12	159
2014	Client contact centre	36	55	5	5	0	0	0	90	5	63
2014	Communications or public affairs	38	42	9	10	0	1	1	81	10	111
2014	Access to information and privacy	37	40	23	0	0	0	0	77	0	12
2014	Security	18	46	18	8	0	0	9	71	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	37	47	12	2	1	1	0	85	3	358
2014	Human resources	59	33	8	0	0	0	0	92	0	73
2014	Financial management	49	39	5	5	1	0	0	88	6	77
2014	Information management	41	44	12	0	0	0	3	88	0	31
2014	Information technology	27	46	14	8	2	1	0	74	11	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	44	36	14	6	1	1	0	80	7	117
2014	None of the above	34	40	17	4	4	0	0	75	9	324

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	25	16	7	0	3	0	76	8	39
2020	Communications or public affairs	61	25	8	4	2	1	0	86	6	84
2020	Security	58	28	7	7	0	0	0	86	7	14
2020	Science and technology	41	27	20	0	0	0	11	77	0	19
2020	Administration and operations	60	22	9	4	2	3	0	85	6	319
2020	Human resources	78	11	7	2	0	1	0	90	2	79
2020	Financial management	61	32	7	0	0	0	0	93	0	58
2020	Information management	63	8	11	13	5	0	0	71	18	17
2020	Information technology	58	25	5	5	4	2	0	85	9	55
2020	Internal audit	83	12	6	0	0	0	0	94	0	17
2020	Evaluation	53	23	12	6	6	0	0	77	12	17
2020	Data sciences	67	13	0	0	13	7	0	86	14	16
2020	Policy	45	23	17	7	4	4	0	71	12	216
2020	Project management	46	27	13	5	3	4	1	77	9	135
2020	Other services to the public	59	19	11	5	1	3	1	81	7	72
2020	None of the above	49	21	15	5	4	5	1	75	9	115
2019	Client contact centre	55	30	8	2	0	4	0	89	2	36
2019	Communications or public affairs	57	25	6	7	4	1	0	83	11	80
2019	Security	27	24	9	31	9	0	0	51	40	11
2019	Science and technology	43	29	13	5	4	0	5	76	10	20
2019	Administration and operations	51	27	10	6	3	4	0	80	9	278
2019	Human resources	71	21	3	3	1	0	0	93	4	67
2019	Financial management	61	20	11	3	0	3	2	85	3	53
2019	Real property	10	32	14	45	0	0	0	42	45	11
2019	Information management	45	16	7	22	6	4	0	64	29	21
2019	Information technology	57	26	11	6	0	0	0	83	6	38
2019	Internal audit	70	14	8	8	0	0	0	85	8	13
2019	Evaluation	32	31	16	8	0	14	0	72	9	12
2019	Data sciences	72	17	6	0	6	0	0	89	6	17
2019	Policy	46	20	15	11	4	3	0	69	16	184
2019	Project management	44	25	14	10	3	5	0	72	13	104
2019	Other services to the public	38	36	10	2	3	7	3	83	6	57
2019	None of the above	50	21	16	3	4	5	1	75	8	89
2018	Client contact centre	52	12	17	12	5	3	0	66	17	32
2018	Communications or public affairs	52	32	8	5	3	0	0	84	8	96
2018	Science and technology	71	10	5	0	5	5	5	89	5	20
2018	Administration and operations	54	27	9	5	3	2	1	82	9	257
2018	Human resources	77	10	8	0	1	4	0	91	1	72
2018	Financial management	44	28	22	2	2	3	0	74	3	63
2018	Information management	45	48	0	7	0	0	0	93	7	14
2018	Information technology	67	21	4	4	3	0	0	89	7	38
2018	Internal audit	51	15	26	7	0	0	0	66	7	12
2018	Evaluation	54	19	13	5	9	0	0	73	14	21
2018	Data sciences	39	32	11	5	13	0	0	71	17	22
2018	Policy	38	27	20	10	3	2	0	66	13	195
2018	Project management	49	22	15	11	2	1	0	72	13	123
2018	Other services to the public	43	33	13	6	5	1	0	77	10	67
2018	None of the above	44	24	14	9	5	1	1	71	14	128
2017	Client contact centre	41	34	9	7	0	7	2	82	8	56
2017	Communications or public affairs	55	28	10	4	1	2	0	85	5	91
2017	Security	33	28	12	7	21	0	0	61	28	14
2017	Science and technology	39	33	12	4	4	9	0	79	8	24
2017	Administration and operations	45	29	13	6	4	3	0	75	11	272
2017	Human resources	66	18	9	4	3	0	0	84	7	67
2017	Financial management	50	27	14	3	2	3	0	80	5	56
2017	Procurement	59	0	29	0	11	0	0	59	11	10
2017	Information management	44	17	20	7	3	4	4	67	12	24
2017	Information technology	35	24	30	7	2	2	0	61	9	56
2017	Internal audit	47	6	17	0	6	18	6	70	8	15
2017	Evaluation	33	35	8	24	0	0	0	68	24	11
2017	Data sciences	55	27	9	9	0	0	0	82	9	10
2017	Policy	33	29	14	13	7	4	1	64	21	160
2017	Project management	37	32	15	6	4	6	0	73	11	138
2017	Other services to the public	44	26	16	6	2	6	0	75	8	60
2017	None of the above	41	25	12	6	8	8	1	72	15	158
2014	Client contact centre	46	33	10	6	0	5	0	83	7	63
2014	Communications or public affairs	38	35	12	6	4	4	1	77	10	110
2014	Access to information and privacy	19	26	40	0	8	8	0	49	8	12
2014	Security	0	28	46	9	8	0	9	30	19	11
2014	Science and technology	49	20	19	9	0	4	0	72	9	25
2014	Administration and operations	39	31	14	8	3	5	0	74	11	358
2014	Human resources	59	22	12	5	1	0	0	82	7	73
2014	Financial management	49	25	12	8	6	0	0	74	14	77
2014	Information management	35	29	18	9	4	3	3	68	13	31
2014	Information technology	30	26	22	12	5	4	0	58	19	70
2014	Internal audit	21	64	7	0	7	0	0	86	7	14
2014	Evaluation	32	27	26	0	0	16	0	70	0	17
2014	Other services to the public	40	27	17	7	4	4	1	70	12	117
2014	None of the above	36	27	19	9	5	3	1	65	15	326

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	29	36	35	39
2020	Communications or public affairs	18	50	32	85
2020	Security	22	51	28	14
2020	Science and technology	16	59	25	19
2020	Administration and operations	29	41	30	321
2020	Human resources	15	60	25	79
2020	Financial management	25	37	38	59
2020	Information management	31	42	27	17
2020	Information technology	11	60	29	55
2020	Internal audit	4	72	24	17
2020	Evaluation	35	29	36	17
2020	Data sciences	33	51	16	16
2020	Policy	33	28	39	217
2020	Project management	27	30	43	135
2020	Other services to the public	25	43	32	72
2020	None of the above	26	39	35	115
2019	Client contact centre	20	39	41	37
2019	Communications or public affairs	32	35	33	80
2019	Security	48	25	27	11
2019	Science and technology	20	55	25	20
2019	Administration and operations	39	34	27	278
2019	Human resources	29	40	31	67
2019	Financial management	33	34	34	53
2019	Real property	35	32	33	11
2019	Information management	47	22	32	21
2019	Information technology	20	47	34	39
2019	Internal audit	28	51	21	13
2019	Evaluation	39	38	24	12
2019	Data sciences	40	44	16	17
2019	Policy	48	21	31	184
2019	Project management	32	30	38	104
2019	Other services to the public	25	35	39	57
2019	None of the above	34	32	35	89
2018	Client contact centre	41	38	20	32
2018	Communications or public affairs	29	42	28	97
2018	Science and technology	20	38	43	20
2018	Administration and operations	34	36	30	258
2018	Human resources	26	51	23	73
2018	Financial management	30	46	24	63
2018	Information management	18	56	26	14
2018	Information technology	23	67	10	38
2018	Internal audit	48	30	22	12
2018	Evaluation	27	35	37	21
2018	Data sciences	26	38	36	22
2018	Policy	43	22	35	196
2018	Project management	32	30	38	123
2018	Other services to the public	41	32	26	66
2018	None of the above	37	35	28	130
2017	Client contact centre	19	54	27	57
2017	Communications or public affairs	27	39	34	91
2017	Security	39	26	36	14
2017	Science and technology	24	38	38	24
2017	Administration and operations	35	36	28	273
2017	Human resources	26	52	22	68
2017	Financial management	23	53	24	59
2017	Procurement	21	40	39	10
2017	Information management	31	44	24	24
2017	Information technology	31	36	32	55
2017	Internal audit	29	18	53	15
2017	Evaluation	49	34	17	11
2017	Data sciences	27	65	9	10
2017	Policy	47	27	26	160
2017	Project management	30	28	42	139
2017	Other services to the public	30	36	34	60
2017	None of the above	42	31	27	159
2014	Client contact centre	38	46	16	62
2014	Communications or public affairs	27	36	36	111
2014	Access to information and privacy	56	18	26	12
2014	Security	45	28	28	11
2014	Science and technology	24	64	12	24
2014	Administration and operations	33	33	33	358
2014	Human resources	35	44	21	73
2014	Financial management	31	34	35	77
2014	Information management	24	39	37	31
2014	Information technology	33	36	30	70
2014	Internal audit	29	36	36	14
2014	Evaluation	43	32	26	17
2014	Other services to the public	30	29	41	117
2014	None of the above	38	26	36	326

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	8	43	32	0	9	9	12
2020	Communications or public affairs	12	37	32	0	7	12	16
2020	Administration and operations	22	47	14	1	4	12	93
2020	Human resources	25	36	24	0	0	16	12
2020	Financial management	26	40	34	0	0	0	15
2020	Policy	10	23	52	4	2	10	72
2020	Project management	12	50	29	6	0	3	35
2020	Other services to the public	39	22	22	6	0	12	18
2020	None of the above	24	32	21	7	7	10	29
2019	Communications or public affairs	8	31	46	0	15	0	25
2019	Administration and operations	19	42	21	5	9	4	107
2019	Human resources	15	39	26	0	14	5	18
2019	Financial management	19	33	21	5	0	21	18
2019	Policy	8	28	48	1	8	6	87
2019	Project management	15	33	29	3	14	6	32
2019	Other services to the public	14	43	22	7	14	0	13
2019	None of the above	19	27	16	3	29	6	29
2018	Client contact centre	0	26	33	0	15	27	13
2018	Communications or public affairs	6	39	22	10	15	7	27
2018	Administration and operations	10	45	19	6	10	9	87
2018	Human resources	10	66	24	0	0	0	18
2018	Financial management	26	39	10	0	15	10	18
2018	Policy	6	35	39	5	11	5	80
2018	Project management	15	39	30	5	5	6	40
2018	Other services to the public	18	26	30	0	20	7	27
2018	None of the above	24	26	32	4	11	4	46
2017	Client contact centre	33	17	27	13	10	0	10
2017	Communications or public affairs	16	27	28	4	16	8	25
2017	Administration and operations	8	40	27	5	10	10	97
2017	Human resources	19	22	43	10	0	5	18
2017	Financial management	0	41	46	0	0	13	15
2017	Information technology	12	6	33	5	5	39	17
2017	Policy	6	26	40	3	14	12	77
2017	Project management	7	42	19	5	20	7	41
2017	Other services to the public	15	15	30	10	23	5	17
2017	None of the above	11	25	20	5	32	7	63
2014	Client contact centre	11	41	30	9	9999	9	23
2014	Communications or public affairs	7	29	45	9	9999	10	31
2014	Administration and operations	14	44	23	8	9999	11	118
2014	Human resources	16	38	42	0	9999	5	25
2014	Financial management	30	33	33	4	9999	0	24
2014	Information technology	13	33	49	0	9999	4	24
2014	Other services to the public	5	43	26	8	9999	17	36
2014	None of the above	9	32	36	7	9999	15	124

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	14
2020	Administration and operations	8	92	320
2020	Internal audit	0	100	17
2020	Evaluation	0	100	17
2020	Policy	12	88	217
2020	Project management	11	89	135
2020	Other services to the public	15	85	71
2020	None of the above	13	87	115
2019	Communications or public affairs	7	93	80
2019	Administration and operations	9	91	277
2019	Human resources	7	93	67
2019	Information technology	0	100	39
2019	Evaluation	0	100	12
2019	Policy	13	87	183
2019	Project management	15	85	104
2019	Other services to the public	24	76	57
2019	None of the above	13	87	89
2018	Communications or public affairs	8	92	97
2018	Science and technology	0	100	19
2018	Administration and operations	8	92	258
2018	Policy	13	87	195
2018	Project management	14	86	123
2018	Other services to the public	11	89	67
2018	None of the above	8	92	130

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	49	51	27
2020	Policy	35	65	26
2020	Project management	48	52	15
2020	None of the above	63	37	15
2019	Administration and operations	47	53	24
2019	Policy	40	60	24
2019	Project management	61	39	16
2019	None of the above	52	48	12
2018	Administration and operations	51	49	21
2018	Policy	45	55	27
2018	Project management	47	53	17
2018	None of the above	46	54	11

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	63	37	27
2020	Policy	54	46	26
2020	Project management	45	55	15
2020	Other services to the public	55	45	11
2020	None of the above	62	38	15
2019	Administration and operations	62	38	24
2019	Policy	64	36	24
2019	Project management	59	41	16
2019	Other services to the public	55	45	13
2019	None of the above	41	59	12
2018	Administration and operations	68	32	21
2018	Policy	75	25	27
2018	Project management	70	30	17

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	None of the above	100	15
2019	Project management	100	16
2018	Policy	100	27
2018	Project management	100	17

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	27
2020	Policy	100	26
2020	Project management	100	15
2020	Other services to the public	100	11
2019	Administration and operations	100	24
2019	Policy	100	24
2019	Project management	100	16
2019	Other services to the public	100	13
2019	None of the above	100	12
2018	Administration and operations	100	21
2018	Policy	100	27
2018	Project management	100	17
2018	None of the above	100	11

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	15
2020	Other services to the public	100	11
2019	Administration and operations	100	24
2019	Project management	100	16
2019	Other services to the public	100	13
2019	None of the above	100	12
2018	Administration and operations	100	21
2018	Project management	100	17

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	15
2020	None of the above	100	15
2019	Other services to the public	100	13
2018	Administration and operations	100	21
2018	Policy	100	27
2018	None of the above	100	11

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	11
2020	None of the above	100	15
2019	Other services to the public	100	13
2018	Administration and operations	100	21
2018	Policy	100	27
2018	None of the above	100	11

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	27
2020	Policy	39	61	26
2020	Project management	47	53	15
2020	Other services to the public	55	45	11
2020	None of the above	46	54	15
2019	Administration and operations	51	49	24
2019	Policy	42	58	23
2019	Project management	32	68	15
2019	Other services to the public	35	65	13
2018	Administration and operations	32	68	21
2018	Policy	29	71	27
2018	Project management	41	59	17

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	45	55	27
2020	Policy	47	53	26
2020	Project management	60	40	15
2020	None of the above	40	60	15
2019	Administration and operations	56	44	24
2019	Policy	37	63	23
2019	None of the above	37	63	12
2018	Administration and operations	32	68	21
2018	Policy	32	68	27
2018	Project management	42	58	17

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	33	67	27
2020	Policy	54	46	26
2020	Project management	42	58	15
2020	Other services to the public	55	45	11
2019	Administration and operations	33	67	24
2019	Policy	54	46	23
2019	Project management	32	68	15
2018	Administration and operations	43	57	21
2018	Policy	42	58	27
2018	Project management	31	69	17
2018	None of the above	47	53	11

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	36	64	27
2020	Policy	43	57	26
2020	Project management	47	53	15
2020	None of the above	46	54	15
2019	Administration and operations	37	63	24
2019	Policy	46	54	23
2019	Project management	31	69	15
2019	Other services to the public	43	57	13
2018	Administration and operations	48	52	21
2018	Policy	32	68	27
2018	Project management	49	51	17

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	27
2020	Policy	39	61	26
2020	None of the above	40	60	15
2019	Administration and operations	21	79	24
2019	Policy	21	79	23
2019	None of the above	0	100	12
2018	Policy	28	72	27

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	64	36	27
2020	Policy	54	46	26
2020	None of the above	58	42	15
2019	Administration and operations	41	59	24
2019	Policy	66	34	23
2019	Other services to the public	65	35	13
2019	None of the above	44	56	12
2018	Administration and operations	78	22	21
2018	Policy	68	32	27
2018	Project management	64	36	17

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	27
2020	Policy	35	65	26
2020	Project management	66	34	15
2020	Other services to the public	55	45	11
2019	Administration and operations	33	67	24
2019	Policy	38	62	23
2019	Project management	38	62	15
2018	Administration and operations	45	55	21
2018	Policy	25	75	27
2018	Project management	35	65	17

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	27
2020	Project management	100	15
2020	Other services to the public	100	11
2020	None of the above	100	15
2019	Administration and operations	100	24
2019	Policy	100	23
2019	Project management	100	15
2019	Other services to the public	100	13
2019	None of the above	100	12
2018	Administration and operations	100	21
2018	Policy	100	27
2018	Project management	100	17
2018	None of the above	100	11

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	27
2020	Project management	100	15
2020	None of the above	100	15
2019	Policy	100	23
2019	Project management	100	15
2019	Other services to the public	100	13
2018	Policy	100	27
2018	None of the above	100	11

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	15
2020	Other services to the public	100	11
2020	None of the above	100	15
2018	Project management	100	17
2018	None of the above	100	11

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	49	51	27
2020	Policy	66	34	26
2020	Project management	47	53	15
2020	None of the above	50	50	15
2019	Administration and operations	38	62	24
2019	Policy	41	59	23
2019	Project management	40	60	15
2019	Other services to the public	49	51	13
2019	None of the above	47	53	12
2018	Administration and operations	44	56	21
2018	Policy	39	61	27
2018	Project management	30	70	17

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	31	69	26
2019	Administration and operations	34	66	24
2019	Policy	33	67	23
2019	Project management	0	100	15

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	27
2019	Policy	21	79	23
2019	Other services to the public	0	100	13
2018	Policy	18	82	27

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	58	42	27
2020	Policy	54	46	26
2020	Project management	45	55	15
2020	None of the above	62	38	15
2019	Administration and operations	55	45	24
2019	Policy	46	54	23
2019	Project management	54	46	15
2019	Other services to the public	66	34	13
2019	None of the above	39	61	12
2018	Administration and operations	48	52	21
2018	Policy	53	47	27
2018	Project management	61	39	17
2018	None of the above	55	45	11

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	25	75	27
2020	Policy	27	73	26
2019	Administration and operations	25	75	24
2019	Policy	38	62	23
2019	Project management	35	65	15
2018	Administration and operations	27	73	21
2018	Policy	26	74	27
2018	Project management	36	64	17

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	22	78	27
2020	Other services to the public	0	100	11

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	20	80	27
2020	Policy	27	73	26
2020	Project management	33	67	15

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	11
2019	Project management	100	15
2018	Project management	100	17

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	15
2020	Other services to the public	100	11
2020	None of the above	100	15
2019	Other services to the public	100	13
2019	None of the above	100	12
2018	Administration and operations	100	21
2018	Policy	100	27
2018	Project management	100	17

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	27
2019	Policy	21	79	23
2018	Policy	21	79	27

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	27	73	26
2019	Administration and operations	21	79	24
2019	Policy	25	75	23
2019	Project management	32	68	15
2018	Administration and operations	28	72	21
2018	Project management	0	100	17

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	18	82	27
2020	Policy	20	80	26
2019	Administration and operations	24	76	24
2019	Policy	24	76	23
2019	None of the above	46	54	12
2018	Administration and operations	24	76	21
2018	Policy	29	71	27

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	0	100	11
2018	None of the above	0	100	10

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	55	45	11
2019	None of the above	45	55	12
2018	Policy	19	81	27
2018	None of the above	0	100	10

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	0	100	11

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	0	100	13
2018	None of the above	0	100	10

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	11
2019	None of the above	100	12
2018	None of the above	100	10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	15

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	0	100	13
2019	None of the above	0	100	12

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	32	68	15
2019	Other services to the public	0	100	13
2018	Project management	0	100	17

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	67	33	15
2020	Other services to the public	45	55	11
2018	Policy	30	70	27
2018	None of the above	53	47	10

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	27

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	55	45	11
2020	None of the above	39	61	15
2019	Other services to the public	62	38	13
2019	None of the above	39	61	12
2018	Administration and operations	34	66	21
2018	Policy	45	55	27
2018	Project management	46	54	17

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	15
2020	Other services to the public	100	11
2020	None of the above	100	15
2019	Other services to the public	100	13
2019	None of the above	100	12
2018	Policy	100	27
2018	Project management	100	17
2018	None of the above	100	10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	67	33	15
2020	Other services to the public	55	45	11
2020	None of the above	59	41	15
2019	Other services to the public	57	43	13
2018	Administration and operations	46	54	21
2018	Policy	43	57	27
2018	Project management	53	47	17

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	0	100	12
2018	Project management	0	100	17

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	0	100	11
2019	Other services to the public	0	100	13
2018	Administration and operations	23	77	21

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	25	15	2	2	24	5	72	7	39
2020	Communications or public affairs	19	11	12	1	2	48	7	66	8	84
2020	Security	35	35	14	0	0	7	9	83	0	14
2020	Science and technology	10	29	16	0	6	26	15	64	10	19
2020	Administration and operations	19	16	15	6	2	37	5	61	14	318
2020	Human resources	30	16	13	2	0	31	8	75	4	79
2020	Financial management	17	22	8	0	0	43	8	83	0	59
2020	Information management	24	11	21	8	5	32	0	50	19	17
2020	Information technology	29	16	11	0	2	35	7	78	3	55
2020	Internal audit	18	17	18	0	0	46	0	66	0	17
2020	Evaluation	0	18	18	6	6	53	0	37	26	17
2020	Data sciences	5	7	13	26	0	31	18	22	52	16
2020	Policy	14	15	10	5	5	47	5	59	20	217
2020	Project management	10	19	11	5	6	37	11	57	22	135
2020	Other services to the public	21	11	18	3	4	35	8	56	12	72
2020	None of the above	10	11	15	8	7	42	7	42	29	115
2019	Client contact centre	12	34	21	5	0	16	13	64	7	38
2019	Communications or public affairs	15	16	12	2	0	37	17	68	5	80
2019	Security	9	26	25	9	18	13	0	40	31	11
2019	Science and technology	5	24	24	4	9	25	9	44	20	20
2019	Administration and operations	15	19	17	6	4	29	11	56	16	275
2019	Human resources	29	22	14	0	4	23	8	74	6	67
2019	Financial management	25	13	19	4	0	33	7	63	6	53
2019	Real property	27	10	24	0	0	32	8	61	0	11
2019	Information management	20	13	18	4	0	35	10	60	8	21
2019	Information technology	29	7	32	0	3	23	7	51	4	39
2019	Internal audit	54	8	0	0	8	31	0	89	11	13
2019	Evaluation	7	8	8	8	8	39	22	39	41	12
2019	Data sciences	12	23	10	11	0	23	21	61	20	17
2019	Policy	15	15	19	14	2	33	3	47	25	184
2019	Project management	9	20	19	10	6	30	5	45	25	104
2019	Other services to the public	12	16	24	8	10	26	3	39	26	57
2019	None of the above	29	13	15	0	9	27	6	64	13	88
2018	Client contact centre	17	20	17	3	0	38	6	64	6	32
2018	Communications or public affairs	18	17	22	3	2	36	2	56	8	97
2018	Science and technology	14	0	29	5	0	47	5	30	10	20
2018	Administration and operations	19	14	20	4	3	36	4	55	12	258
2018	Human resources	22	23	6	3	0	35	11	84	5	73
2018	Financial management	11	25	16	0	2	41	5	68	3	63
2018	Information management	16	19	6	14	0	45	0	65	25	14
2018	Information technology	19	16	12	5	3	34	11	63	15	38
2018	Internal audit	21	7	12	7	0	45	7	60	15	12
2018	Evaluation	13	27	5	4	4	31	15	74	16	20
2018	Data sciences	13	9	14	4	0	47	14	56	9	22
2018	Policy	13	11	18	8	4	38	8	45	22	194
2018	Project management	17	19	14	13	4	28	4	54	25	121
2018	Other services to the public	8	17	27	5	7	28	8	39	19	66
2018	None of the above	13	12	24	8	6	29	9	39	22	129
2017	Client contact centre	21	22	22	2	2	22	10	63	5	57
2017	Communications or public affairs	9	16	15	4	2	42	12	54	14	91
2017	Security	7	26	28	0	7	18	14	49	10	14
2017	Science and technology	9	15	15	0	0	57	4	62	0	24
2017	Administration and operations	12	19	17	6	3	35	8	54	16	274
2017	Human resources	21	20	16	4	0	31	8	67	7	68
2017	Financial management	10	21	14	5	4	40	7	57	16	59
2017	Procurement	30	10	10	10	0	41	0	67	17	10
2017	Information management	19	15	24	7	7	27	0	47	20	24
2017	Information technology	24	25	18	4	4	18	7	66	10	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	0	0	16	8	8	59	8	0	51	11
2017	Data sciences	18	20	18	0	9	36	0	59	13	10
2017	Policy	12	11	15	8	8	38	8	43	30	159
2017	Project management	8	20	19	7	5	31	10	48	20	139
2017	Other services to the public	19	16	11	6	6	31	11	61	21	60
2017	None of the above	13	14	13	4	5	39	12	56	18	158
2014	Client contact centre	18	14	15	1	3	40	8	62	9	63
2014	Communications or public affairs	9	14	19	3	8	33	13	44	20	110
2014	Access to information and privacy	10	27	16	0	0	39	8	70	0	12
2014	Security	0	18	37	18	9	0	18	22	33	11
2014	Science and technology	8	4	35	8	0	46	0	21	14	25
2014	Administration and operations	12	22	14	5	4	32	10	59	16	356
2014	Human resources	20	23	8	3	0	31	15	80	5	73
2014	Financial management	15	9	19	4	4	34	16	48	15	77
2014	Information management	24	13	18	7	0	32	6	60	11	31
2014	Information technology	14	15	17	3	4	37	9	55	14	70
2014	Internal audit	0	7	50	0	14	21	7	10	20	14
2014	Evaluation	10	16	5	10	10	38	10	51	40	17
2014	Other services to the public	17	18	14	7	4	33	6	58	19	117
2014	None of the above	14	12	19	7	5	36	7	46	21	326

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	5	7	0	5	2	87	8	39
2020	Communications or public affairs	41	25	14	2	1	16	0	79	4	84
2020	Security	65	28	7	0	0	0	0	93	0	14
2020	Science and technology	26	44	0	6	0	24	0	92	8	19
2020	Administration and operations	39	33	15	3	3	8	0	78	6	319
2020	Human resources	46	38	11	1	0	4	0	87	1	79
2020	Financial management	45	37	10	0	0	6	2	89	0	59
2020	Information management	52	32	5	0	5	6	0	89	6	17
2020	Information technology	47	24	13	4	2	9	2	80	6	55
2020	Internal audit	65	29	6	0	0	0	0	94	0	17
2020	Evaluation	12	36	6	18	0	29	0	67	25	17
2020	Data sciences	18	31	13	13	0	25	0	65	17	16
2020	Policy	29	34	13	5	4	14	0	74	10	216
2020	Project management	34	33	10	4	4	13	1	78	10	135
2020	Other services to the public	43	20	12	3	7	14	1	74	11	72
2020	None of the above	27	34	14	7	3	15	1	72	11	115
2019	Client contact centre	38	43	7	2	0	9	0	90	2	38
2019	Communications or public affairs	38	33	13	2	0	12	0	82	3	80
2019	Security	16	57	0	9	18	0	0	73	27	11
2019	Science and technology	29	32	20	4	4	11	0	68	10	20
2019	Administration and operations	34	39	14	4	2	6	1	78	7	278
2019	Human resources	50	36	11	1	0	0	1	87	1	67
2019	Financial management	48	24	14	4	0	10	0	80	4	53
2019	Real property	17	57	26	0	0	0	0	74	0	11
2019	Information management	49	22	10	4	0	15	0	83	5	21
2019	Information technology	48	28	20	0	0	3	1	79	0	39
2019	Internal audit	54	38	0	0	8	0	0	92	8	13
2019	Evaluation	45	24	8	0	8	16	0	81	9	12
2019	Data sciences	44	39	5	11	0	0	0	84	11	17
2019	Policy	36	33	15	7	3	5	1	73	11	182
2019	Project management	30	33	15	7	4	10	2	71	12	104
2019	Other services to the public	33	29	21	7	5	5	0	66	13	57
2019	None of the above	47	30	9	2	4	7	0	83	7	88
2018	Client contact centre	28	37	17	3	0	13	3	76	4	32
2018	Communications or public affairs	31	34	18	4	0	12	0	75	4	97
2018	Science and technology	44	20	19	5	0	8	5	73	6	20
2018	Administration and operations	37	37	13	4	0	8	0	81	5	258
2018	Human resources	44	28	12	1	1	12	1	83	3	73
2018	Financial management	35	39	16	2	0	7	0	81	2	63
2018	Information management	30	63	0	0	0	7	0	100	0	14
2018	Information technology	46	38	7	3	0	4	3	90	3	38
2018	Internal audit	36	41	15	0	0	0	7	84	0	12
2018	Evaluation	45	36	10	0	0	10	0	89	0	21
2018	Data sciences	25	30	17	0	0	23	5	76	0	22
2018	Policy	26	33	15	4	3	14	4	72	9	195
2018	Project management	34	34	12	9	3	7	0	74	14	121
2018	Other services to the public	27	38	19	4	1	7	3	73	6	66
2018	None of the above	26	37	17	8	2	11	0	70	11	128
2017	Client contact centre	24	46	26	0	2	2	2	72	2	57
2017	Communications or public affairs	19	33	15	3	2	24	3	72	7	91
2017	Security	25	40	21	0	7	7	0	70	7	14
2017	Science and technology	29	60	0	4	0	7	0	96	4	24
2017	Administration and operations	31	37	11	4	2	15	0	80	7	273
2017	Human resources	31	38	18	4	0	6	3	76	5	68
2017	Financial management	36	32	12	4	2	14	0	79	6	59
2017	Procurement	59	10	20	0	0	11	0	78	0	10
2017	Information management	37	19	24	4	3	13	0	64	8	24
2017	Information technology	30	43	16	4	2	6	0	77	6	55
2017	Internal audit	47	30	0	0	6	17	0	93	7	15
2017	Evaluation	16	25	25	0	0	34	0	62	0	11
2017	Data sciences	47	0	35	0	0	18	0	57	0	10
2017	Policy	27	33	17	5	7	11	0	67	14	158
2017	Project management	27	30	19	6	4	12	1	67	11	139
2017	Other services to the public	34	32	14	6	2	10	3	76	9	60
2017	None of the above	30	32	15	7	3	12	1	71	12	158
2014	Client contact centre	24	46	11	0	3	14	2	83	4	63
2014	Communications or public affairs	21	25	21	4	4	21	4	61	11	110
2014	Access to information and privacy	26	35	16	0	0	23	0	80	0	12
2014	Security	9	46	18	9	9	0	9	60	20	11
2014	Science and technology	28	28	19	3	0	21	0	72	4	25
2014	Administration and operations	29	33	17	4	2	14	1	72	7	356
2014	Human resources	37	37	9	0	0	16	1	89	0	73
2014	Financial management	28	33	17	1	3	17	1	75	5	77
2014	Information management	42	31	12	3	0	12	0	83	3	31
2014	Information technology	29	24	24	1	3	17	1	65	5	70
2014	Internal audit	0	50	36	7	0	7	0	54	8	14
2014	Evaluation	16	31	0	16	0	37	0	75	25	17
2014	Other services to the public	33	28	16	4	3	15	2	73	9	117
2014	None of the above	26	28	23	5	3	14	1	63	10	326

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Security	0	100	14
2020	Science and technology	0	100	19
2020	Administration and operations	5	95	319
2020	Internal audit	0	100	17
2020	Policy	11	89	216
2020	Project management	7	93	135
2020	None of the above	6	94	115
2019	Administration and operations	4	96	277
2019	Information technology	0	100	39
2019	Data sciences	0	100	17
2019	Policy	9	91	184
2019	Project management	8	92	104
2019	Other services to the public	10	90	57
2019	None of the above	10	90	89
2018	Client contact centre	0	100	32
2018	Science and technology	0	100	20
2018	Administration and operations	6	94	255
2018	Information technology	0	100	38
2018	Internal audit	0	100	12
2018	Policy	6	94	194
2018	Project management	4	96	123
2018	Other services to the public	10	90	67
2018	None of the above	7	93	129

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	55	45	15
2020	Policy	52	48	23
2019	Policy	36	64	16
2018	Administration and operations	39	61	16
2018	Policy	44	56	13

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	78	22	23

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Policy	100	23
2019	Administration and operations	100	11
2018	Administration and operations	100	16
2018	Policy	100	13
2018	None of the above	100	10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2020	Policy	100	23
2019	Administration and operations	100	11
2019	Policy	100	16
2018	Administration and operations	100	16
2018	Policy	100	13
2018	None of the above	100	10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	16

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2020	Policy	100	23
2019	Administration and operations	100	11
2019	Policy	100	16
2018	Policy	100	13
2018	None of the above	100	10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	23

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	42	58	15
2020	Policy	26	74	23
2019	Policy	41	59	16

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	35	65	23

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2019	Policy	30	70	16
2018	Administration and operations	35	65	15

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	11
2018	Administration and operations	100	15
2018	Policy	100	13
2018	None of the above	100	10

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	43	57	23
2019	Policy	53	47	16

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	15
2020	Policy	35	65	23

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2019	Policy	100	16
2018	Administration and operations	100	15
2018	Policy	100	13
2018	None of the above	100	10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	11
2019	Policy	100	16
2018	Administration and operations	100	15
2018	Policy	100	13
2018	None of the above	100	10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	0	100	23
2018	None of the above	0	100	10

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	13
2018	None of the above	0	100	10

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2020	Policy	100	23
2019	Administration and operations	100	11
2019	Policy	100	16
2018	Administration and operations	100	15
2018	Policy	100	13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	15
2020	Policy	31	69	23

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2020	Policy	100	23
2019	Administration and operations	100	11
2019	Policy	100	16
2018	Administration and operations	100	15
2018	Policy	100	13
2018	None of the above	100	10

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	33	67	15
2020	Policy	48	52	23
2019	Policy	30	70	16
2018	Policy	45	55	13

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2019	Policy	0	100	16

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	11
2018	Administration and operations	100	16
2018	None of the above	100	10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	22	78	23
2018	None of the above	0	100	10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	15
2019	Administration and operations	0	100	11

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2018	Administration and operations	100	16
2018	None of the above	100	10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	11
2019	Policy	100	16
2018	None of the above	100	10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Policy	26	74	23
2019	Administration and operations	0	100	11
2018	None of the above	0	100	10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	45	55	15
2020	Policy	22	78	23
2019	Policy	52	48	16
2018	Administration and operations	50	50	16

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16
2018	None of the above	0	100	10

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	12

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16
2018	None of the above	0	100	10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2018	Administration and operations	100	16
2018	Policy	100	12
2018	None of the above	100	10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2018	Administration and operations	100	16
2018	Policy	100	12

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	15
2018	None of the above	0	100	10

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	15
2018	None of the above	0	100	10

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	16

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	33	67	16

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	12

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	50	50	16
2018	Policy	59	41	12

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	15
2018	Policy	100	12
2018	None of the above	100	10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	52	48	15
2018	Administration and operations	64	36	16

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Policy	0	100	12
2018	None of the above	0	100	10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	24	13	0	5	27	3	75	7	38
2020	Communications or public affairs	19	9	15	0	1	48	7	63	2	85
2020	Security	28	28	22	0	0	23	0	72	0	14
2020	Science and technology	6	17	16	0	0	52	10	59	0	19
2020	Administration and operations	20	17	16	3	2	39	4	64	8	318
2020	Human resources	33	14	10	1	0	35	7	81	2	79
2020	Financial management	22	21	7	0	0	44	7	87	0	59
2020	Information management	18	24	21	0	5	27	5	62	8	17
2020	Information technology	26	15	9	2	0	43	6	79	4	54
2020	Internal audit	24	12	18	0	0	46	0	66	0	17
2020	Evaluation	6	6	29	6	0	53	0	25	12	17
2020	Data sciences	5	20	33	0	0	25	18	43	0	16
2020	Policy	16	10	12	5	4	49	3	56	18	217
2020	Project management	15	19	16	4	3	35	8	59	13	135
2020	Other services to the public	24	10	15	6	0	35	10	62	10	71
2020	None of the above	7	11	11	9	3	49	9	45	28	115
2019	Client contact centre	14	28	18	6	0	21	12	63	10	38
2019	Communications or public affairs	20	11	11	1	0	44	13	72	3	80
2019	Security	9	26	34	0	18	13	0	40	21	11
2019	Science and technology	5	14	24	0	4	43	9	41	9	20
2019	Administration and operations	17	19	16	2	2	32	12	64	8	278
2019	Human resources	26	22	14	0	3	24	11	74	4	66
2019	Financial management	27	15	19	0	0	36	4	69	0	53
2019	Real property	20	10	24	8	0	32	8	49	13	11
2019	Information management	27	13	18	4	0	38	0	64	7	21
2019	Information technology	24	12	32	0	3	25	4	51	4	39
2019	Internal audit	47	8	0	7	8	31	0	79	21	13
2019	Evaluation	16	9	0	0	17	34	24	59	41	11
2019	Data sciences	23	23	5	0	0	33	16	90	0	17
2019	Policy	15	16	21	5	3	36	5	52	13	183
2019	Project management	12	15	22	2	3	37	9	51	8	104
2019	Other services to the public	16	9	27	6	5	34	4	39	18	56
2019	None of the above	23	9	21	1	5	33	8	55	9	88
2018	Client contact centre	20	23	12	0	3	36	6	75	5	31
2018	Communications or public affairs	18	16	17	2	0	41	5	65	4	94
2018	Science and technology	14	5	24	0	0	57	0	45	0	20
2018	Administration and operations	19	17	17	5	1	36	5	61	9	258
2018	Human resources	21	18	5	0	0	46	9	89	0	73
2018	Financial management	13	23	16	0	0	42	5	70	0	62
2018	Information management	16	32	0	7	0	38	7	88	12	14
2018	Information technology	16	19	10	5	3	34	14	66	15	38
2018	Internal audit	21	19	0	0	0	59	0	100	0	12
2018	Evaluation	8	22	18	0	0	39	13	62	0	21
2018	Data sciences	9	9	14	8	0	47	14	45	21	22
2018	Policy	14	9	14	4	3	48	8	53	15	191
2018	Project management	19	15	21	3	2	36	4	57	8	121
2018	Other services to the public	14	14	26	5	6	34	1	42	17	67
2018	None of the above	12	16	21	4	3	33	9	49	13	130
2017	Client contact centre	16	27	24	0	3	24	6	62	5	57
2017	Communications or public affairs	11	13	18	1	0	48	9	55	2	90
2017	Security	0	22	39	0	7	25	7	33	10	14
2017	Science and technology	12	12	12	0	0	61	4	66	0	24
2017	Administration and operations	11	19	16	3	1	42	8	60	7	274
2017	Human resources	25	21	16	1	0	28	8	73	2	68
2017	Financial management	12	22	19	0	2	39	7	63	3	59
2017	Procurement	30	10	20	0	0	41	0	67	0	10
2017	Information management	24	18	18	7	0	33	0	62	11	24
2017	Information technology	24	23	20	2	0	23	7	68	3	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	8	8	8	0	0	51	25	68	0	11
2017	Data sciences	29	9	27	0	9	27	0	51	12	10
2017	Policy	17	11	12	5	4	43	7	58	17	160
2017	Project management	12	18	14	1	3	40	11	62	10	139
2017	Other services to the public	19	12	23	3	3	33	7	52	10	60
2017	None of the above	14	17	12	2	1	44	10	67	7	159
2014	Client contact centre	17	13	18	5	0	40	7	57	9	63
2014	Communications or public affairs	12	10	15	3	3	47	11	53	13	111
2014	Access to information and privacy	10	0	16	8	0	58	8	31	23	12
2014	Security	9	9	45	0	0	18	18	29	0	11
2014	Science and technology	8	15	20	0	0	57	0	53	0	25
2014	Administration and operations	12	16	21	2	1	38	9	54	5	358
2014	Human resources	20	22	13	0	0	31	14	76	0	73
2014	Financial management	13	12	19	1	1	44	9	53	6	76
2014	Information management	28	10	15	3	0	40	4	67	5	31
2014	Information technology	11	18	17	1	0	41	11	62	3	70
2014	Internal audit	0	14	43	0	0	29	14	25	0	14
2014	Evaluation	16	5	10	0	5	42	21	58	13	17
2014	Other services to the public	20	20	15	2	1	34	9	69	4	117
2014	None of the above	13	10	21	1	2	47	6	47	8	326

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	38	3	5	0	5	0	92	6	36
2020	Communications or public affairs	45	24	16	0	0	15	0	82	0	85
2020	Security	58	28	8	7	0	0	0	85	7	14
2020	Science and technology	17	39	12	0	0	32	0	82	0	18
2020	Administration and operations	38	33	14	3	2	11	0	79	5	318
2020	Human resources	53	32	7	1	0	6	0	91	1	79
2020	Financial management	52	32	8	0	0	7	2	91	0	59
2020	Information management	55	26	8	0	5	6	0	86	6	17
2020	Information technology	47	27	7	2	2	13	2	87	4	55
2020	Internal audit	65	24	12	0	0	0	0	88	0	17
2020	Evaluation	23	41	18	0	0	18	0	79	0	17
2020	Data sciences	18	58	13	0	0	11	0	85	0	16
2020	Policy	32	33	13	6	4	12	0	74	11	217
2020	Project management	39	31	13	4	2	10	1	78	7	135
2020	Other services to the public	42	20	15	6	0	15	1	75	7	71
2020	None of the above	28	33	14	3	2	19	1	76	6	113
2019	Client contact centre	30	43	4	11	0	9	2	82	13	38
2019	Communications or public affairs	43	28	11	2	0	16	0	84	3	80
2019	Security	25	26	18	0	18	13	0	58	21	11
2019	Science and technology	29	24	19	4	4	19	0	65	11	20
2019	Administration and operations	36	36	15	2	2	8	2	79	4	278
2019	Human resources	52	33	10	0	1	2	1	88	1	67
2019	Financial management	52	26	13	0	0	9	0	86	0	53
2019	Real property	10	49	24	8	0	10	0	65	8	11
2019	Information management	39	35	14	4	0	8	0	80	5	21
2019	Information technology	41	30	21	0	0	7	0	77	0	39
2019	Internal audit	54	38	0	0	8	0	0	92	8	13
2019	Evaluation	53	24	0	8	8	8	0	83	17	12
2019	Data sciences	56	44	0	0	0	0	0	100	0	17
2019	Policy	39	32	13	5	3	7	1	77	9	181
2019	Project management	34	31	15	5	0	13	4	77	6	104
2019	Other services to the public	43	17	24	2	5	9	0	66	7	57
2019	None of the above	52	24	11	0	3	9	0	84	4	88
2018	Client contact centre	25	39	20	0	0	16	0	76	0	32
2018	Communications or public affairs	31	39	13	2	0	16	0	82	2	95
2018	Science and technology	44	20	24	0	0	13	0	73	0	20
2018	Administration and operations	37	35	13	4	0	11	1	81	5	256
2018	Human resources	42	32	8	0	1	17	0	89	1	73
2018	Financial management	30	45	17	0	0	8	0	81	0	62
2018	Information management	30	63	0	0	0	7	0	100	0	14
2018	Information technology	43	30	15	3	0	4	5	80	3	38
2018	Internal audit	36	34	8	0	0	22	0	90	0	12
2018	Evaluation	45	31	10	0	0	14	0	88	0	21
2018	Data sciences	21	31	13	8	0	18	9	71	11	22
2018	Policy	31	25	19	2	2	17	4	70	5	193
2018	Project management	39	32	14	5	0	10	0	79	5	123
2018	Other services to the public	35	31	18	5	0	12	0	74	6	67
2018	None of the above	25	38	16	4	4	10	3	72	10	129
2017	Client contact centre	26	48	15	2	2	6	3	81	4	57
2017	Communications or public affairs	30	29	16	0	0	20	4	79	0	91
2017	Security	20	43	15	7	7	7	0	68	16	13
2017	Science and technology	38	43	4	0	0	15	0	95	0	24
2017	Administration and operations	29	39	13	1	1	14	1	81	3	273
2017	Human resources	37	37	13	1	0	10	1	84	2	67
2017	Financial management	37	41	6	2	2	11	2	89	4	59
2017	Procurement	49	20	10	0	0	21	0	87	0	10
2017	Information management	37	28	14	4	0	17	0	78	4	24
2017	Information technology	33	43	9	2	2	11	0	85	4	55
2017	Internal audit	41	24	12	0	6	17	0	79	7	15
2017	Evaluation	16	25	8	0	0	51	0	83	0	11
2017	Data sciences	47	9	35	0	0	9	0	61	0	10
2017	Policy	32	33	15	3	4	13	0	75	9	159
2017	Project management	28	38	12	2	1	17	2	81	4	139
2017	Other services to the public	36	29	13	3	3	14	2	77	7	60
2017	None of the above	32	34	14	2	2	15	2	79	4	159
2014	Client contact centre	26	42	11	0	3	17	0	83	4	63
2014	Communications or public affairs	25	23	17	3	2	27	4	69	7	111
2014	Access to information and privacy	18	8	24	8	0	34	8	45	13	12
2014	Security	18	37	27	0	0	0	18	67	0	11
2014	Science and technology	28	36	15	0	0	21	0	81	0	25
2014	Administration and operations	28	36	15	3	0	16	2	77	4	357
2014	Human resources	36	33	11	2	0	12	7	84	2	73
2014	Financial management	31	36	12	3	1	18	0	81	5	77
2014	Information management	40	34	15	0	0	11	0	83	0	31
2014	Information technology	26	35	14	0	0	23	1	81	0	70
2014	Internal audit	0	64	21	0	0	7	7	75	0	14
2014	Evaluation	21	31	5	5	0	32	5	84	8	17
2014	Other services to the public	31	32	16	1	0	20	1	79	1	117
2014	None of the above	28	28	19	2	2	20	2	71	5	326

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	29	11	9	4	0	5	74	14	39
2020	Communications or public affairs	48	18	17	12	5	0	1	66	17	84
2020	Security	8	45	22	24	0	0	0	53	24	13
2020	Science and technology	24	42	16	12	6	0	0	66	18	19
2020	Administration and operations	39	22	15	13	9	0	2	62	22	320
2020	Human resources	35	20	22	15	2	1	4	58	19	79
2020	Financial management	36	29	17	10	5	0	3	68	15	59
2020	Information management	46	18	5	11	21	0	0	64	31	17
2020	Information technology	45	22	11	13	5	2	2	70	19	55
2020	Internal audit	29	24	13	12	17	0	6	56	31	17
2020	Evaluation	30	6	29	23	6	0	6	38	31	17
2020	Data sciences	30	46	7	6	7	0	5	80	14	16
2020	Policy	50	19	13	10	6	1	2	71	16	217
2020	Project management	37	19	13	18	13	0	1	56	31	135
2020	Other services to the public	40	23	16	8	7	0	6	66	16	72
2020	None of the above	37	19	23	7	9	0	5	58	17	115

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	21	20	9	9	0	2	61	18	39
2020	Communications or public affairs	28	23	30	11	9	0	0	51	19	83
2020	Security	42	28	16	15	0	0	0	70	15	14
2020	Science and technology	36	30	5	18	6	0	5	70	25	19
2020	Administration and operations	32	31	19	10	9	0	0	63	18	316
2020	Human resources	35	35	16	8	2	1	2	73	11	79
2020	Financial management	31	38	21	8	0	0	2	70	9	59
2020	Information management	50	11	22	5	12	0	0	61	17	16
2020	Information technology	32	32	19	15	4	0	0	63	18	54
2020	Internal audit	42	6	29	18	6	0	0	47	24	17
2020	Evaluation	30	29	6	23	6	0	6	63	31	17
2020	Data sciences	24	41	14	14	7	0	0	65	21	15
2020	Policy	34	27	21	15	3	0	0	61	18	217
2020	Project management	23	35	19	14	9	0	0	58	23	135
2020	Other services to the public	32	29	21	13	6	0	0	61	18	72
2020	None of the above	31	34	17	8	9	1	0	66	17	114
2019	Client contact centre	19	31	15	11	21	0	3	51	33	38
2019	Communications or public affairs	18	34	21	7	16	0	4	54	25	80
2019	Security	27	29	18	9	16	0	0	57	25	11
2019	Science and technology	10	27	30	15	18	0	0	37	32	20
2019	Administration and operations	20	28	24	13	15	0	1	48	28	278
2019	Human resources	19	39	21	10	9	0	3	59	19	67
2019	Financial management	26	23	29	9	11	0	2	51	20	53
2019	Real property	14	55	6	17	8	0	0	69	25	11
2019	Information management	15	39	27	7	12	0	0	54	19	21
2019	Information technology	37	14	32	8	7	3	0	52	16	39
2019	Internal audit	42	0	27	8	23	0	0	42	31	13
2019	Evaluation	22	24	15	0	39	0	0	46	39	12
2019	Data sciences	26	45	23	0	6	0	0	71	6	17
2019	Policy	25	30	24	8	13	0	0	55	21	183
2019	Project management	16	34	23	10	17	0	0	50	27	104
2019	Other services to the public	14	36	21	16	14	0	0	50	29	57
2019	None of the above	31	34	13	11	8	0	3	66	20	89
2018	Client contact centre	21	28	32	8	8	0	3	50	17	32
2018	Communications or public affairs	20	16	31	12	20	1	0	37	32	97
2018	Science and technology	14	29	15	23	19	0	0	43	42	20
2018	Administration and operations	19	26	23	15	15	0	2	46	31	257
2018	Human resources	30	21	21	14	8	0	6	54	23	73
2018	Financial management	18	23	27	13	16	0	3	42	30	62
2018	Information management	27	20	32	7	14	0	0	47	20	14
2018	Information technology	22	14	31	17	14	0	3	37	32	37
2018	Internal audit	22	15	7	26	30	0	0	37	55	12
2018	Evaluation	26	23	25	20	5	0	0	50	25	21
2018	Data sciences	14	22	35	14	12	0	4	37	27	22
2018	Policy	16	28	27	17	11	0	1	44	29	196
2018	Project management	15	31	20	16	17	0	2	47	33	123
2018	Other services to the public	29	26	20	11	15	0	0	54	26	67
2018	None of the above	22	26	22	10	16	1	3	51	26	130
2017	Client contact centre	20	21	19	17	22	0	0	42	39	56
2017	Communications or public affairs	27	20	23	12	17	0	1	48	29	91
2017	Security	20	21	19	26	14	0	0	41	39	14
2017	Science and technology	20	32	8	14	18	0	9	57	35	24
2017	Administration and operations	16	20	18	18	25	0	4	37	44	273
2017	Human resources	26	24	18	10	18	0	4	52	29	67
2017	Financial management	24	21	19	25	9	0	2	46	35	59
2017	Procurement	20	20	0	51	0	0	10	44	56	10
2017	Information management	37	10	18	15	21	0	0	47	36	24
2017	Information technology	27	12	20	20	17	4	0	41	39	56
2017	Internal audit	24	35	11	6	24	0	0	59	29	15
2017	Evaluation	25	25	17	16	16	0	0	51	32	11
2017	Data sciences	47	9	9	9	19	0	8	61	30	10
2017	Policy	18	18	28	12	22	1	1	37	35	160
2017	Project management	17	18	29	16	18	0	3	36	35	138
2017	Other services to the public	22	21	19	11	27	0	0	43	38	60
2017	None of the above	20	22	23	15	19	1	1	42	35	159

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	35	20	7	9	0	0	64	17	39
2020	Communications or public affairs	17	19	36	22	6	0	0	36	28	85
2020	Security	21	42	14	16	7	0	0	63	23	14
2020	Science and technology	14	27	22	22	16	0	0	41	37	19
2020	Administration and operations	17	28	25	16	12	0	1	46	29	320
2020	Human resources	22	30	30	15	2	1	0	52	17	79
2020	Financial management	9	31	43	13	0	0	3	42	14	58
2020	Information management	42	8	24	10	16	0	0	50	26	17
2020	Information technology	11	40	31	9	9	0	0	51	18	55
2020	Internal audit	24	23	36	17	0	0	0	47	17	17
2020	Evaluation	12	12	18	41	18	0	0	23	59	17
2020	Data sciences	5	25	44	7	13	0	6	31	21	16
2020	Policy	10	20	23	25	21	0	0	30	46	216
2020	Project management	12	27	22	23	16	0	0	39	39	135
2020	Other services to the public	27	24	27	13	9	0	0	51	22	70
2020	None of the above	17	19	27	15	21	1	0	37	36	114
2019	Client contact centre	32	30	21	8	9	0	0	62	17	38
2019	Communications or public affairs	13	25	40	14	9	0	0	38	22	80
2019	Security	22	7	27	44	0	0	0	29	44	11
2019	Science and technology	5	28	23	33	10	0	0	33	43	20
2019	Administration and operations	16	31	29	14	10	0	0	48	24	277
2019	Human resources	19	30	28	16	7	0	0	49	24	67
2019	Financial management	30	27	23	14	5	0	0	57	20	52
2019	Real property	0	39	33	17	10	0	0	39	27	11
2019	Information management	25	51	16	4	4	0	0	76	8	21
2019	Information technology	9	45	30	11	5	0	0	54	16	39
2019	Internal audit	32	45	15	0	8	0	0	77	8	13
2019	Evaluation	8	30	16	32	15	0	0	38	47	12
2019	Data sciences	33	23	22	11	11	0	0	55	23	17
2019	Policy	22	25	27	14	12	0	0	47	25	184
2019	Project management	16	24	27	18	15	0	0	39	34	104
2019	Other services to the public	12	33	31	14	10	0	0	45	24	57
2019	None of the above	22	34	23	15	4	0	2	57	19	89
2018	Client contact centre	23	28	29	8	12	0	0	51	20	32
2018	Communications or public affairs	14	23	31	20	11	1	0	37	32	97
2018	Science and technology	25	15	45	5	10	0	0	40	15	19
2018	Administration and operations	17	25	29	19	10	0	0	42	30	256
2018	Human resources	24	27	28	15	2	1	2	53	18	73
2018	Financial management	17	33	25	20	5	0	0	50	25	62
2018	Information management	7	32	34	0	27	0	0	39	27	14
2018	Information technology	19	20	42	16	3	0	0	39	19	38
2018	Internal audit	7	37	22	14	19	0	0	45	33	12
2018	Evaluation	10	18	39	10	23	0	0	27	33	21
2018	Data sciences	9	17	39	17	17	0	0	26	34	22
2018	Policy	12	30	32	17	9	0	0	43	26	195
2018	Project management	18	19	32	21	9	1	0	37	30	123
2018	Other services to the public	12	34	29	14	11	0	0	46	25	67
2018	None of the above	14	22	34	15	14	1	0	36	30	129
2017	Client contact centre	17	31	25	11	16	0	0	48	27	57
2017	Communications or public affairs	7	28	31	29	5	0	0	35	34	91
2017	Security	25	32	29	7	7	0	0	57	14	14
2017	Science and technology	17	21	30	8	15	0	9	42	25	24
2017	Administration and operations	16	25	31	17	10	0	1	42	28	274
2017	Human resources	19	16	43	9	11	0	1	36	20	68
2017	Financial management	17	33	31	8	12	0	0	49	20	59
2017	Procurement	0	10	49	20	21	0	0	10	41	10
2017	Information management	45	8	28	12	7	0	0	53	19	24
2017	Information technology	9	35	28	21	7	0	0	44	28	56
2017	Internal audit	37	23	23	12	6	0	0	60	17	15
2017	Evaluation	42	25	17	0	16	0	0	67	16	11
2017	Data sciences	9	27	47	18	0	0	0	35	18	10
2017	Policy	14	29	29	12	14	0	1	44	26	160
2017	Project management	9	28	27	19	15	1	0	38	34	138
2017	Other services to the public	11	27	35	15	11	0	0	39	26	60
2017	None of the above	22	27	21	17	13	0	0	49	30	159

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	31	30	5	4	0	0	61	9	39
2020	Communications or public affairs	11	23	30	27	10	0	0	34	36	84
2020	Security	49	37	0	14	0	0	0	86	14	14
2020	Science and technology	20	40	23	5	12	0	0	60	17	18
2020	Administration and operations	21	29	28	14	7	0	0	51	21	320
2020	Human resources	29	35	25	8	1	1	1	65	10	79
2020	Financial management	21	34	37	7	0	0	2	56	7	59
2020	Information management	37	26	27	0	11	0	0	62	11	17
2020	Information technology	24	33	25	16	2	0	0	56	18	55
2020	Internal audit	29	29	30	6	6	0	0	59	12	17
2020	Evaluation	12	18	12	47	12	0	0	29	59	17
2020	Data sciences	10	25	33	20	7	0	6	36	28	16
2020	Policy	13	20	24	25	18	0	0	34	43	216
2020	Project management	16	32	26	13	15	0	0	47	27	134
2020	Other services to the public	33	32	27	4	4	0	0	65	8	72
2020	None of the above	27	28	21	9	13	0	2	56	22	114
2019	Client contact centre	38	26	19	12	4	0	0	64	17	38
2019	Communications or public affairs	9	28	39	18	6	0	1	37	24	79
2019	Security	14	18	48	20	0	0	0	32	20	10
2019	Science and technology	10	42	9	35	4	0	0	52	40	20
2019	Administration and operations	17	37	25	13	9	0	0	53	22	274
2019	Human resources	29	36	26	7	3	0	0	64	10	67
2019	Financial management	33	31	22	7	7	0	0	64	14	53
2019	Real property	14	32	27	10	17	0	0	45	27	11
2019	Information management	38	32	11	19	0	0	0	70	19	21
2019	Information technology	24	36	27	7	5	0	0	60	13	39
2019	Internal audit	32	37	15	0	15	0	0	69	15	13
2019	Evaluation	22	8	39	8	23	0	0	30	31	12
2019	Data sciences	27	34	22	11	6	0	0	61	17	17
2019	Policy	24	26	23	17	9	0	0	50	26	182
2019	Project management	22	24	29	13	13	0	0	46	26	103
2019	Other services to the public	26	31	24	10	8	0	0	57	19	57
2019	None of the above	31	32	26	4	5	0	2	64	9	89
2018	Client contact centre	24	37	20	14	6	0	0	61	20	32
2018	Communications or public affairs	12	32	23	22	11	1	0	44	33	97
2018	Science and technology	24	41	24	10	0	0	0	66	10	20
2018	Administration and operations	20	28	26	17	8	0	1	48	25	255
2018	Human resources	35	28	20	9	4	0	4	66	13	73
2018	Financial management	11	36	32	8	9	0	3	49	17	63
2018	Information management	24	32	16	14	14	0	0	56	27	14
2018	Information technology	16	35	26	15	8	0	0	51	23	38
2018	Internal audit	7	45	29	7	12	0	0	52	19	12
2018	Evaluation	14	23	35	8	19	0	0	37	27	21
2018	Data sciences	14	49	12	17	9	0	0	62	26	22
2018	Policy	15	30	27	17	11	0	1	45	28	196
2018	Project management	22	30	22	15	10	0	1	52	26	122
2018	Other services to the public	21	28	28	18	5	0	0	49	23	67
2018	None of the above	16	30	31	15	6	2	1	47	21	129
2017	Client contact centre	13	37	25	16	6	0	3	51	23	56
2017	Communications or public affairs	9	30	31	21	6	0	2	40	28	91
2017	Security	46	39	9	7	0	0	0	84	7	14
2017	Science and technology	28	45	8	7	4	0	9	80	11	24
2017	Administration and operations	21	25	26	16	10	0	1	46	27	274
2017	Human resources	29	23	24	11	10	0	3	53	22	68
2017	Financial management	17	32	23	12	11	0	5	51	25	59
2017	Procurement	10	10	49	0	31	0	0	20	31	10
2017	Information management	36	27	22	11	4	0	0	62	15	24
2017	Information technology	13	38	23	16	7	3	0	52	24	55
2017	Internal audit	37	23	12	23	6	0	0	60	29	15
2017	Evaluation	50	25	8	0	8	0	8	82	9	11
2017	Data sciences	9	36	36	20	0	0	0	45	20	10
2017	Policy	20	20	27	19	14	0	1	40	33	159
2017	Project management	16	26	28	20	10	1	0	43	30	138
2017	Other services to the public	28	25	23	18	6	0	0	53	24	60
2017	None of the above	28	27	22	11	11	0	1	56	22	159

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	22	25	5	12	2	6	55	18	39
2020	Communications or public affairs	18	26	31	16	8	0	0	45	25	85
2020	Security	35	23	22	7	7	0	7	62	15	14
2020	Science and technology	14	20	21	23	23	0	0	34	45	19
2020	Administration and operations	24	23	26	14	12	0	2	48	26	316
2020	Human resources	33	27	23	9	6	1	1	61	16	77
2020	Financial management	22	35	30	10	0	0	3	59	10	59
2020	Information management	16	27	13	24	21	0	0	42	45	17
2020	Information technology	9	35	24	20	11	0	2	44	32	55
2020	Internal audit	40	24	30	6	0	0	0	64	6	17
2020	Evaluation	18	12	18	47	6	0	0	29	53	17
2020	Data sciences	16	7	38	20	13	0	6	24	35	16
2020	Policy	19	19	26	18	18	0	0	38	37	215
2020	Project management	22	23	22	15	19	0	0	44	34	133
2020	Other services to the public	32	29	23	7	9	0	0	61	16	71
2020	None of the above	26	18	25	21	11	0	0	44	31	114
2019	Client contact centre	41	21	17	13	7	0	0	63	21	38
2019	Communications or public affairs	22	21	36	15	6	0	0	43	21	80
2019	Security	31	7	9	35	18	0	0	38	53	11
2019	Science and technology	10	10	36	30	14	0	0	20	43	19
2019	Administration and operations	21	28	26	14	9	0	2	50	24	277
2019	Human resources	28	25	27	11	8	0	1	53	19	67
2019	Financial management	30	29	15	19	7	0	0	59	26	52
2019	Real property	10	40	23	0	17	10	0	55	19	11
2019	Information management	21	39	14	18	8	0	0	60	26	21
2019	Information technology	16	16	40	12	15	0	0	32	28	39
2019	Internal audit	40	37	15	0	8	0	0	77	8	13
2019	Evaluation	14	16	39	8	23	0	0	30	31	12
2019	Data sciences	21	6	33	28	11	0	0	27	40	17
2019	Policy	23	25	25	12	15	0	0	48	27	183
2019	Project management	16	33	18	19	14	1	0	49	33	103
2019	Other services to the public	21	19	25	19	16	0	0	40	35	57
2019	None of the above	22	33	28	4	10	0	4	57	14	87
2018	Client contact centre	29	25	27	10	8	0	0	54	19	32
2018	Communications or public affairs	27	20	28	15	7	1	1	48	23	94
2018	Science and technology	5	37	23	15	15	5	0	45	31	20
2018	Administration and operations	21	27	24	15	11	0	1	49	27	258
2018	Human resources	29	25	23	11	9	1	2	56	21	73
2018	Financial management	23	24	22	22	7	0	2	48	30	63
2018	Information management	19	13	16	24	27	0	0	33	51	14
2018	Information technology	11	31	21	21	12	0	3	43	35	38
2018	Internal audit	15	37	15	15	19	0	0	51	34	12
2018	Evaluation	9	46	31	0	14	0	0	55	14	21
2018	Data sciences	8	26	18	27	22	0	0	34	48	22
2018	Policy	16	31	22	15	14	1	2	48	30	194
2018	Project management	19	27	28	16	8	1	2	47	25	122
2018	Other services to the public	17	36	24	18	5	0	0	52	24	67
2018	None of the above	18	16	31	21	11	2	1	35	32	130
2017	Client contact centre	11	35	22	15	13	2	2	48	29	56
2017	Communications or public affairs	11	31	27	19	8	0	3	44	29	91
2017	Security	32	27	16	7	14	0	5	62	22	14
2017	Science and technology	28	29	12	12	11	0	9	62	25	24
2017	Administration and operations	22	21	30	15	11	1	1	43	27	274
2017	Human resources	29	14	25	18	13	0	1	43	31	68
2017	Financial management	20	35	23	9	11	0	2	56	21	59
2017	Procurement	0	10	40	29	21	0	0	10	51	10
2017	Information management	32	17	18	16	18	0	0	49	33	24
2017	Information technology	17	25	27	20	8	0	3	44	29	56
2017	Internal audit	42	12	34	0	12	0	0	54	12	15
2017	Evaluation	42	8	17	17	16	0	0	50	33	11
2017	Data sciences	9	0	36	55	0	0	0	9	55	10
2017	Policy	15	24	26	21	12	0	2	40	34	160
2017	Project management	15	26	22	21	13	1	2	42	35	139
2017	Other services to the public	16	27	23	17	17	0	0	44	34	60
2017	None of the above	25	21	24	15	13	2	1	47	28	159

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	32	5	5	4	0	5	85	10	39
2020	Communications or public affairs	28	30	27	8	5	0	2	60	13	84
2020	Security	56	23	7	7	7	0	0	79	14	14
2020	Science and technology	54	16	10	21	0	0	0	70	21	19
2020	Administration and operations	42	25	16	9	6	0	2	69	15	317
2020	Human resources	51	29	8	6	1	1	4	84	8	78
2020	Financial management	50	37	7	3	0	0	3	90	3	59
2020	Information management	53	5	0	0	11	0	31	84	16	17
2020	Information technology	45	35	11	4	2	0	4	83	6	55
2020	Internal audit	52	18	18	6	0	0	6	75	6	17
2020	Evaluation	18	29	35	12	6	0	0	47	18	17
2020	Data sciences	36	31	20	0	7	0	6	72	7	16
2020	Policy	27	27	20	12	14	0	1	54	26	216
2020	Project management	34	28	19	12	7	0	1	62	20	133
2020	Other services to the public	57	19	10	5	6	0	3	78	11	72
2020	None of the above	39	25	15	8	8	0	5	68	17	114
2019	Client contact centre	69	15	7	5	4	0	0	83	10	37
2019	Communications or public affairs	39	32	15	10	4	0	1	71	14	80
2019	Security	47	18	9	26	0	0	0	65	26	11
2019	Science and technology	38	37	9	10	5	0	0	76	15	20
2019	Administration and operations	47	27	12	4	4	1	6	79	8	277
2019	Human resources	58	18	10	7	1	0	6	81	9	67
2019	Financial management	52	24	10	6	2	0	6	81	9	53
2019	Real property	33	39	18	10	0	0	0	72	10	11
2019	Information management	47	38	0	7	0	0	8	92	8	21
2019	Information technology	62	24	3	8	0	0	3	89	8	39
2019	Internal audit	69	23	0	8	0	0	0	92	8	13
2019	Evaluation	53	16	16	0	7	0	8	75	8	12
2019	Data sciences	67	6	11	11	0	0	6	77	11	17
2019	Policy	40	30	17	5	7	0	2	71	12	183
2019	Project management	33	22	20	12	8	1	5	58	21	104
2019	Other services to the public	55	16	16	7	5	0	0	71	12	57
2019	None of the above	58	20	9	6	1	0	6	82	8	87
2018	Client contact centre	38	40	8	3	6	0	6	82	9	32
2018	Communications or public affairs	36	21	20	13	7	1	2	59	20	95
2018	Science and technology	57	24	5	15	0	0	0	80	15	20
2018	Administration and operations	46	23	13	7	6	0	5	73	14	254
2018	Human resources	58	17	14	2	2	0	6	80	5	73
2018	Financial management	51	29	5	8	0	0	6	85	9	63
2018	Information management	48	20	12	0	7	0	14	78	8	14
2018	Information technology	39	37	13	0	0	0	11	85	0	36
2018	Internal audit	22	49	7	14	7	0	0	71	21	12
2018	Evaluation	44	23	9	5	14	0	5	70	20	21
2018	Data sciences	52	14	26	0	4	0	5	69	4	22
2018	Policy	36	30	19	6	7	0	2	68	13	194
2018	Project management	37	29	13	12	6	1	3	68	18	122
2018	Other services to the public	41	27	11	13	5	0	3	70	19	67
2018	None of the above	38	27	18	8	4	2	4	69	12	130
2017	Client contact centre	46	26	14	6	2	0	6	77	8	57
2017	Communications or public affairs	31	33	23	9	2	0	2	65	11	91
2017	Security	47	39	14	0	0	0	0	86	0	14
2017	Science and technology	58	19	4	4	0	0	15	90	5	24
2017	Administration and operations	35	26	17	3	6	0	13	70	11	273
2017	Human resources	39	22	20	1	3	1	13	72	5	68
2017	Financial management	51	11	11	6	3	0	18	75	11	59
2017	Procurement	10	10	31	0	0	0	49	39	0	10
2017	Information management	65	9	11	7	0	0	7	80	8	24
2017	Information technology	44	26	15	7	1	2	5	75	9	56
2017	Internal audit	42	35	0	12	6	0	6	81	19	15
2017	Evaluation	50	34	8	0	0	0	8	91	0	11
2017	Data sciences	18	53	29	0	0	0	0	71	0	10
2017	Policy	37	25	17	9	8	1	3	65	18	160
2017	Project management	36	24	16	8	11	1	5	64	20	138
2017	Other services to the public	39	26	17	6	3	0	9	71	10	60
2017	None of the above	45	24	12	8	6	1	4	73	14	158

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	21	7	10	7	0	0	76	17	39
2020	Communications or public affairs	23	35	17	19	6	0	0	57	25	84
2020	Security	49	28	9	7	7	0	0	77	14	14
2020	Science and technology	31	33	21	10	5	0	0	65	15	19
2020	Administration and operations	33	22	25	10	10	1	0	55	20	319
2020	Human resources	43	25	16	13	2	1	0	68	16	79
2020	Financial management	43	25	20	10	2	0	0	68	12	59
2020	Information management	61	13	15	0	11	0	0	74	11	17
2020	Information technology	33	36	22	5	2	0	2	70	7	55
2020	Internal audit	52	6	30	6	6	0	0	58	12	17
2020	Evaluation	12	36	18	18	17	0	0	47	35	17
2020	Data sciences	22	20	26	18	13	0	0	42	31	16
2020	Policy	15	25	22	15	23	0	0	40	38	215
2020	Project management	22	20	32	13	12	0	0	42	26	135
2020	Other services to the public	35	30	18	12	5	0	0	65	17	72
2020	None of the above	23	33	21	8	16	0	0	56	24	115
2019	Client contact centre	54	18	13	5	8	0	3	74	13	38
2019	Communications or public affairs	26	39	23	5	8	0	0	65	12	79
2019	Security	9	47	18	8	18	0	0	56	26	11
2019	Science and technology	16	41	19	9	15	0	0	57	24	19
2019	Administration and operations	31	32	20	8	8	0	1	64	16	277
2019	Human resources	43	30	16	4	6	0	1	74	10	67
2019	Financial management	48	30	11	5	4	0	2	79	9	52
2019	Real property	10	55	26	10	0	0	0	64	10	11
2019	Information management	42	37	10	7	4	0	0	78	11	21
2019	Information technology	52	36	8	1	2	0	0	89	3	39
2019	Internal audit	50	14	28	8	0	0	0	64	8	13
2019	Evaluation	9	43	41	0	8	0	0	51	8	11
2019	Data sciences	23	55	5	6	6	0	6	83	12	17
2019	Policy	28	27	22	16	8	0	0	55	24	183
2019	Project management	31	24	26	12	6	0	1	56	18	104
2019	Other services to the public	27	35	21	7	11	0	0	62	18	56
2019	None of the above	40	26	21	8	3	0	3	67	11	89
2018	Client contact centre	49	23	17	5	6	0	0	72	11	32
2018	Communications or public affairs	31	16	24	14	14	1	0	47	28	94
2018	Science and technology	29	32	25	10	5	0	0	61	14	20
2018	Administration and operations	28	26	23	13	8	0	1	55	21	255
2018	Human resources	48	18	16	8	6	0	5	69	15	73
2018	Financial management	33	27	21	8	10	0	2	61	18	63
2018	Information management	35	26	11	0	27	0	0	62	27	14
2018	Information technology	22	40	32	0	6	0	0	63	6	37
2018	Internal audit	37	15	7	0	41	0	0	52	41	12
2018	Evaluation	33	35	0	14	18	0	0	68	32	21
2018	Data sciences	25	41	14	17	5	0	0	65	21	22
2018	Policy	22	30	26	14	8	0	1	52	22	196
2018	Project management	26	30	23	12	8	0	1	56	21	123
2018	Other services to the public	39	23	19	4	12	0	2	63	17	67
2018	None of the above	24	33	23	9	10	1	0	58	19	129
2017	Client contact centre	31	34	21	6	5	0	2	67	12	57
2017	Communications or public affairs	23	33	30	8	6	0	0	56	14	90
2017	Security	59	20	14	0	7	0	0	79	7	14
2017	Science and technology	16	35	22	4	11	0	12	58	16	24
2017	Administration and operations	26	31	20	14	7	0	1	58	21	272
2017	Human resources	41	29	17	7	6	0	0	70	13	68
2017	Financial management	32	26	28	6	8	0	0	58	14	59
2017	Procurement	40	10	31	10	10	0	0	49	20	10
2017	Information management	40	35	15	4	6	0	0	75	9	24
2017	Information technology	39	23	22	15	2	0	0	61	17	56
2017	Internal audit	37	23	17	23	0	0	0	60	23	15
2017	Evaluation	34	16	8	25	16	0	0	50	41	11
2017	Data sciences	18	36	29	9	9	0	0	53	18	10
2017	Policy	23	29	21	15	11	0	1	53	26	160
2017	Project management	21	30	24	19	6	0	1	51	25	138
2017	Other services to the public	30	23	29	6	8	0	4	55	15	60
2017	None of the above	30	27	22	10	10	0	0	58	20	159

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	18	18	14	3	3	5	63	18	38
2020	Communications or public affairs	39	14	19	12	7	0	9	58	22	82
2020	Security	21	42	30	7	0	0	0	63	7	14
2020	Science and technology	25	17	26	11	6	0	15	49	20	19
2020	Administration and operations	32	21	21	12	9	0	6	56	22	319
2020	Human resources	33	20	23	17	1	2	2	56	19	79
2020	Financial management	24	30	26	12	3	2	3	58	16	59
2020	Information management	58	17	21	0	0	0	5	78	0	17
2020	Information technology	36	26	20	9	2	2	5	67	12	55
2020	Internal audit	34	25	0	18	17	0	6	62	38	17
2020	Evaluation	29	23	18	6	12	0	12	60	20	17
2020	Data sciences	18	33	18	7	13	0	11	57	23	16
2020	Policy	26	21	21	12	16	0	4	49	29	215
2020	Project management	22	23	24	12	15	0	4	47	28	134
2020	Other services to the public	31	28	22	11	3	1	4	62	15	71
2020	None of the above	24	30	17	14	9	0	5	57	25	115

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	35	21	2	2	0	9	72	5	39
2020	Communications or public affairs	32	34	22	8	2	1	1	67	11	84
2020	Security	42	37	14	7	0	0	0	79	7	14
2020	Science and technology	34	27	12	16	11	0	0	61	27	19
2020	Administration and operations	38	35	18	6	2	0	1	73	8	320
2020	Human resources	45	33	16	4	1	0	1	79	5	78
2020	Financial management	33	45	18	2	0	0	2	80	2	58
2020	Information management	32	42	10	5	11	0	0	74	16	17
2020	Information technology	33	40	18	5	2	0	2	74	7	55
2020	Internal audit	59	17	6	18	0	0	0	76	18	17
2020	Evaluation	29	24	18	17	12	0	0	53	29	17
2020	Data sciences	23	46	12	7	7	0	6	74	14	16
2020	Policy	35	35	21	7	3	0	0	69	10	217
2020	Project management	26	40	19	10	4	1	0	67	14	134
2020	Other services to the public	41	27	18	6	7	1	0	69	13	71
2020	None of the above	31	31	20	13	3	1	1	64	16	115
2019	Client contact centre	38	24	22	4	7	3	3	65	12	38
2019	Communications or public affairs	19	30	33	13	2	1	1	51	16	78
2019	Security	29	35	18	9	9	0	0	64	18	11
2019	Science and technology	5	39	20	18	18	0	0	44	36	20
2019	Administration and operations	27	43	19	5	4	0	2	71	9	277
2019	Human resources	47	31	16	3	1	0	1	80	4	67
2019	Financial management	50	35	5	4	6	0	0	85	10	53
2019	Real property	10	22	31	29	8	0	0	32	37	11
2019	Information management	43	31	12	10	4	0	0	74	14	21
2019	Information technology	20	48	24	8	0	0	0	68	8	39
2019	Internal audit	62	31	0	0	8	0	0	92	8	13
2019	Evaluation	30	39	8	16	8	0	0	68	24	12
2019	Data sciences	27	39	28	6	0	0	0	67	6	17
2019	Policy	25	34	26	12	4	0	0	58	16	184
2019	Project management	23	37	26	13	1	0	0	60	14	104
2019	Other services to the public	31	29	24	10	5	0	0	60	15	57
2019	None of the above	41	26	13	8	5	2	4	72	14	89
2018	Client contact centre	43	26	20	5	6	0	0	69	11	32
2018	Communications or public affairs	26	28	31	10	4	2	0	54	14	97
2018	Science and technology	20	48	20	10	0	3	0	70	10	20
2018	Administration and operations	28	32	24	12	2	1	1	61	14	258
2018	Human resources	40	38	14	5	1	3	0	80	7	73
2018	Financial management	36	34	22	7	2	0	0	70	9	63
2018	Information management	30	38	6	20	7	0	0	68	27	14
2018	Information technology	22	25	37	13	3	0	0	47	15	37
2018	Internal audit	22	49	7	14	8	0	0	71	22	12
2018	Evaluation	14	49	23	4	10	0	0	63	14	21
2018	Data sciences	21	49	17	13	0	0	0	71	13	22
2018	Policy	23	32	26	12	5	0	1	56	17	192
2018	Project management	22	43	19	6	9	1	0	66	15	123
2018	Other services to the public	14	43	31	9	1	0	1	58	11	67
2018	None of the above	29	36	14	11	6	0	4	67	18	130
2017	Client contact centre	24	37	17	11	5	0	5	65	17	56
2017	Communications or public affairs	26	39	21	9	1	1	2	67	11	91
2017	Security	72	7	14	0	7	0	0	79	7	14
2017	Science and technology	28	33	8	15	4	0	12	70	21	24
2017	Administration and operations	27	31	24	8	5	2	3	61	14	271
2017	Human resources	47	23	17	8	6	0	0	69	14	68
2017	Financial management	24	46	17	6	2	3	2	74	8	59
2017	Procurement	30	20	20	21	0	0	10	55	23	10
2017	Information management	54	15	14	17	0	0	0	69	17	24
2017	Information technology	23	42	20	12	2	2	0	66	14	56
2017	Internal audit	54	23	17	6	0	0	0	77	6	15
2017	Evaluation	42	34	8	8	8	0	0	75	16	11
2017	Data sciences	17	28	47	8	0	0	0	45	8	10
2017	Policy	24	26	25	16	9	0	1	50	25	160
2017	Project management	24	37	21	12	2	0	3	63	15	138
2017	Other services to the public	32	33	18	11	5	0	2	66	15	60
2017	None of the above	33	29	19	12	7	0	1	62	20	159

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	41	9	14	0	0	2	76	15	39
2020	Communications or public affairs	15	39	29	13	4	0	0	54	17	84
2020	Security	49	21	30	0	0	0	0	70	0	14
2020	Science and technology	19	33	25	17	6	0	0	52	23	19
2020	Administration and operations	26	33	27	10	4	0	1	59	13	318
2020	Human resources	33	41	20	2	1	2	0	76	4	79
2020	Financial management	30	40	18	7	3	0	2	72	10	59
2020	Information management	23	33	16	11	12	0	5	59	24	16
2020	Information technology	24	40	25	5	5	0	0	64	11	55
2020	Internal audit	46	36	12	6	0	0	0	82	6	17
2020	Evaluation	18	42	29	6	6	0	0	59	12	17
2020	Data sciences	16	20	33	25	7	0	0	36	31	16
2020	Policy	18	32	27	13	10	0	0	50	24	217
2020	Project management	22	39	23	7	9	0	1	61	16	134
2020	Other services to the public	37	27	25	7	1	3	0	65	9	71
2020	None of the above	27	32	23	11	4	0	3	61	15	112
2019	Client contact centre	33	30	28	4	5	0	0	63	9	37
2019	Communications or public affairs	13	38	26	17	4	1	1	53	21	77
2019	Security	22	25	27	17	9	0	0	47	26	11
2019	Science and technology	33	30	13	13	10	0	0	64	23	20
2019	Administration and operations	20	37	23	13	5	0	1	58	18	277
2019	Human resources	36	34	19	8	3	0	0	70	11	67
2019	Financial management	38	37	16	9	0	0	0	75	9	53
2019	Real property	0	43	20	20	17	0	0	43	37	11
2019	Information management	47	25	14	10	4	0	0	72	15	21
2019	Information technology	12	45	26	11	5	0	0	57	17	39
2019	Internal audit	54	15	15	8	8	0	0	69	15	13
2019	Evaluation	16	53	16	8	8	0	0	68	16	12
2019	Data sciences	21	40	28	11	0	0	0	61	11	17
2019	Policy	20	32	29	15	5	0	0	52	19	184
2019	Project management	22	33	25	17	4	0	0	55	20	104
2019	Other services to the public	21	38	26	12	4	0	0	59	16	57
2019	None of the above	26	38	17	11	5	0	3	66	17	89
2018	Client contact centre	35	25	21	8	8	3	0	62	17	32
2018	Communications or public affairs	26	30	26	13	3	1	1	57	17	97
2018	Science and technology	44	27	5	15	5	5	0	74	21	20
2018	Administration and operations	19	34	30	11	4	1	1	54	15	257
2018	Human resources	42	27	20	7	0	0	4	72	8	73
2018	Financial management	21	35	36	3	2	0	2	58	5	63
2018	Information management	26	7	47	14	7	0	0	33	21	14
2018	Information technology	22	21	39	12	5	0	0	43	18	38
2018	Internal audit	30	37	14	12	8	0	0	67	19	12
2018	Evaluation	9	59	19	13	0	0	0	68	13	21
2018	Data sciences	18	43	27	13	0	0	0	61	13	22
2018	Policy	15	36	27	15	7	0	0	51	21	193
2018	Project management	17	44	23	9	7	1	0	61	16	123
2018	Other services to the public	17	42	29	13	0	0	0	59	13	67
2018	None of the above	14	39	28	10	5	0	3	55	16	130
2017	Client contact centre	26	31	23	15	2	2	2	59	17	57
2017	Communications or public affairs	22	36	26	14	2	0	0	58	16	91
2017	Security	47	26	14	14	0	0	0	72	14	14
2017	Science and technology	33	35	9	7	0	4	12	82	8	24
2017	Administration and operations	23	30	26	13	6	1	1	54	20	272
2017	Human resources	38	24	23	7	7	0	0	62	14	67
2017	Financial management	16	49	12	6	8	0	9	71	15	59
2017	Procurement	49	10	10	11	20	0	0	59	31	10
2017	Information management	32	33	16	19	0	0	0	65	19	24
2017	Information technology	14	35	36	10	4	2	0	50	14	56
2017	Internal audit	35	24	23	6	11	0	0	60	17	15
2017	Evaluation	59	17	16	0	8	0	0	76	8	11
2017	Data sciences	17	28	38	8	9	0	0	45	17	10
2017	Policy	17	29	22	17	14	0	1	46	31	160
2017	Project management	17	36	30	12	4	1	1	54	16	135
2017	Other services to the public	22	42	14	15	8	0	0	64	23	60
2017	None of the above	31	27	15	14	10	2	0	60	25	159

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	25	10	18	0	0	2	71	18	39
2020	Communications or public affairs	29	30	27	12	2	0	0	59	14	84
2020	Security	70	23	7	0	0	0	0	93	0	14
2020	Science and technology	32	39	12	17	0	0	0	71	17	18
2020	Administration and operations	37	34	17	8	3	0	1	72	11	318
2020	Human resources	43	25	20	11	1	0	0	68	13	78
2020	Financial management	40	38	17	3	2	0	0	78	5	59
2020	Information management	53	13	18	5	11	0	0	66	16	17
2020	Information technology	29	40	15	11	4	0	2	70	15	55
2020	Internal audit	58	30	6	6	0	0	0	88	6	17
2020	Evaluation	35	30	17	6	12	0	0	65	18	17
2020	Data sciences	29	7	33	25	0	0	6	38	26	16
2020	Policy	30	31	21	13	6	0	0	60	19	217
2020	Project management	28	39	16	8	8	0	1	68	16	134
2020	Other services to the public	49	25	10	7	8	0	0	75	15	70
2020	None of the above	35	31	19	9	5	0	2	67	13	113
2019	Client contact centre	35	26	22	11	3	3	0	63	14	38
2019	Communications or public affairs	25	38	24	9	3	0	1	63	12	78
2019	Security	16	27	48	0	9	0	0	43	9	11
2019	Science and technology	34	53	9	0	4	0	0	87	4	20
2019	Administration and operations	32	35	19	8	5	0	1	68	13	276
2019	Human resources	44	25	19	6	6	0	0	69	12	67
2019	Financial management	56	14	20	8	2	0	0	70	10	53
2019	Real property	18	35	10	20	17	0	0	53	37	11
2019	Information management	53	25	12	10	0	0	0	78	10	21
2019	Information technology	14	37	18	18	12	0	0	52	30	39
2019	Internal audit	54	8	23	8	8	0	0	62	15	13
2019	Evaluation	39	22	16	24	0	0	0	61	24	12
2019	Data sciences	33	28	28	11	0	0	0	61	11	17
2019	Policy	19	30	28	12	10	0	1	50	22	184
2019	Project management	18	42	21	13	5	0	0	61	18	104
2019	Other services to the public	20	50	18	5	7	0	0	70	12	57
2019	None of the above	37	27	14	14	4	0	4	67	19	89
2018	Client contact centre	37	30	12	10	12	0	0	67	22	32
2018	Communications or public affairs	26	20	33	18	2	1	0	47	20	97
2018	Science and technology	34	23	14	19	10	0	0	57	29	20
2018	Administration and operations	26	36	21	13	2	0	1	63	15	258
2018	Human resources	42	27	16	5	4	2	4	74	9	73
2018	Financial management	22	38	25	13	2	0	0	60	15	62
2018	Information management	37	24	39	0	0	0	0	61	0	14
2018	Information technology	14	28	40	10	6	0	3	43	16	37
2018	Internal audit	22	30	41	0	8	0	0	52	8	12
2018	Evaluation	26	28	36	4	5	0	0	55	9	21
2018	Data sciences	25	35	23	13	5	0	0	60	17	22
2018	Policy	19	34	19	17	10	0	0	53	28	193
2018	Project management	27	34	22	5	9	2	1	63	14	122
2018	Other services to the public	22	37	27	11	1	0	1	60	12	67
2018	None of the above	26	36	16	15	5	0	2	64	20	130
2017	Client contact centre	24	23	34	12	2	0	5	50	14	57
2017	Communications or public affairs	21	26	36	11	4	0	2	47	15	91
2017	Security	50	21	16	14	0	0	0	71	14	14
2017	Science and technology	44	40	7	9	0	0	0	84	9	24
2017	Administration and operations	26	30	24	14	4	1	2	58	18	272
2017	Human resources	45	23	9	16	7	0	0	68	23	67
2017	Financial management	22	45	13	8	6	0	6	71	15	59
2017	Procurement	49	39	0	11	0	0	0	89	11	10
2017	Information management	54	11	17	12	6	0	0	65	18	24
2017	Information technology	17	37	30	7	7	2	0	55	14	56
2017	Internal audit	48	18	12	6	17	0	0	65	23	15
2017	Evaluation	42	25	16	17	0	0	0	67	17	11
2017	Data sciences	17	28	29	9	17	0	0	45	26	10
2017	Policy	18	26	21	19	14	0	2	45	33	160
2017	Project management	28	33	21	11	4	0	4	63	15	138
2017	Other services to the public	33	38	14	12	3	0	0	71	15	60
2017	None of the above	29	25	23	15	7	0	1	55	22	159

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	25	13	7	2	0	2	76	10	39
2020	Communications or public affairs	43	40	12	2	2	0	0	83	5	84
2020	Security	72	14	7	7	0	0	0	86	7	14
2020	Science and technology	41	31	11	12	5	0	0	72	17	19
2020	Administration and operations	52	25	12	7	3	1	1	77	11	318
2020	Human resources	65	17	13	5	0	0	0	82	5	79
2020	Financial management	51	31	11	0	3	0	3	85	3	59
2020	Information management	66	11	18	0	5	0	0	77	5	17
2020	Information technology	56	24	9	5	4	0	2	81	9	55
2020	Internal audit	76	12	0	12	0	0	0	88	12	17
2020	Evaluation	41	12	23	0	23	0	0	53	23	17
2020	Data sciences	49	18	13	7	7	0	6	72	14	16
2020	Policy	52	27	12	5	4	0	0	79	9	215
2020	Project management	42	31	13	8	5	0	1	74	13	133
2020	Other services to the public	62	14	13	6	4	0	1	77	10	71
2020	None of the above	55	17	14	9	5	0	0	72	14	114
2019	Client contact centre	37	29	20	12	0	3	0	68	12	38
2019	Communications or public affairs	54	18	13	8	4	0	3	74	12	75
2019	Security	29	36	17	0	18	0	0	65	18	11
2019	Science and technology	34	28	14	10	14	0	0	62	24	20
2019	Administration and operations	47	29	12	7	4	0	1	77	11	277
2019	Human resources	62	16	9	7	4	0	1	79	11	67
2019	Financial management	60	24	5	5	4	0	2	86	8	53
2019	Real property	42	31	8	20	0	0	0	73	20	11
2019	Information management	52	30	18	0	0	0	0	82	0	21
2019	Information technology	46	33	14	5	2	0	0	79	7	39
2019	Internal audit	69	8	8	0	15	0	0	77	15	13
2019	Evaluation	53	24	8	8	8	0	0	76	16	12
2019	Data sciences	44	33	17	0	6	0	0	77	6	17
2019	Policy	50	24	14	8	5	0	0	74	12	184
2019	Project management	44	25	20	7	3	0	1	70	10	104
2019	Other services to the public	42	29	17	5	7	0	0	71	12	57
2019	None of the above	52	20	12	6	6	0	4	75	13	88

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	29	25	11	3	0	0	61	13	38
2020	Communications or public affairs	27	28	22	16	7	0	0	56	23	84
2020	Security	42	44	14	0	0	0	0	86	0	14
2020	Science and technology	16	19	26	17	21	0	0	36	38	19
2020	Administration and operations	32	27	23	12	7	0	0	58	19	317
2020	Human resources	37	32	16	11	4	0	0	69	15	79
2020	Financial management	27	30	28	12	0	0	3	59	12	59
2020	Information management	55	24	5	16	0	0	0	79	16	17
2020	Information technology	38	34	13	7	7	0	0	73	15	55
2020	Internal audit	48	29	10	12	0	0	0	78	12	17
2020	Evaluation	12	23	42	18	6	0	0	35	23	17
2020	Data sciences	23	20	13	31	7	0	6	46	40	16
2020	Policy	23	37	22	13	6	0	0	59	19	217
2020	Project management	29	32	21	11	7	0	0	61	18	135
2020	Other services to the public	32	24	26	14	3	0	1	57	17	70
2020	None of the above	25	29	26	11	8	1	0	55	19	114

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	12	25	17	4	2	0	52	22	39
2020	Communications or public affairs	23	33	30	10	4	0	0	57	13	84
2020	Security	42	23	21	0	14	0	0	65	14	14
2020	Science and technology	30	35	23	0	12	0	0	66	12	19
2020	Administration and operations	28	29	25	13	4	1	0	57	18	319
2020	Human resources	34	30	25	10	2	0	0	63	12	79
2020	Financial management	29	38	25	7	0	0	2	68	7	59
2020	Information management	42	21	24	8	5	0	0	63	13	17
2020	Information technology	44	36	7	4	7	2	0	81	11	55
2020	Internal audit	52	24	17	6	0	0	0	76	6	17
2020	Evaluation	41	18	18	12	12	0	0	59	23	17
2020	Data sciences	10	26	20	38	0	0	6	38	40	16
2020	Policy	25	31	25	13	6	0	0	56	18	217
2020	Project management	22	39	22	8	7	0	1	62	16	135
2020	Other services to the public	37	31	21	6	4	0	1	69	10	71
2020	None of the above	27	29	24	15	3	2	0	57	19	115
2019	Client contact centre	33	39	20	7	0	3	0	73	7	38
2019	Communications or public affairs	34	40	16	6	2	0	1	74	9	78
2019	Security	18	16	40	17	9	0	0	34	26	11
2019	Science and technology	19	35	41	4	0	0	0	54	4	20
2019	Administration and operations	32	36	16	12	3	0	1	69	15	277
2019	Human resources	36	35	20	4	6	0	0	70	10	65
2019	Financial management	51	24	16	5	0	0	2	78	6	53
2019	Real property	0	47	36	10	8	0	0	47	17	11
2019	Information management	43	33	17	8	0	0	0	76	8	21
2019	Information technology	25	47	16	5	3	0	3	75	8	39
2019	Internal audit	69	8	15	0	8	0	0	77	8	13
2019	Evaluation	42	24	26	9	0	0	0	66	9	11
2019	Data sciences	38	28	23	6	6	0	0	66	11	17
2019	Policy	34	26	27	7	6	0	0	60	13	182
2019	Project management	35	30	20	8	6	1	0	66	14	101
2019	Other services to the public	33	33	18	9	7	0	0	67	15	56
2019	None of the above	33	32	18	10	3	0	3	68	13	89
2018	Client contact centre	32	33	21	8	5	0	0	66	13	32
2018	Communications or public affairs	33	23	31	10	1	0	1	57	11	95
2018	Science and technology	20	44	19	5	10	3	0	65	15	20
2018	Administration and operations	26	33	24	13	2	0	1	60	16	258
2018	Human resources	36	36	15	8	2	0	2	74	10	72
2018	Financial management	22	30	31	12	0	0	5	55	12	63
2018	Information management	48	14	19	13	7	0	0	61	20	14
2018	Information technology	30	42	16	5	7	0	0	72	12	38
2018	Internal audit	22	41	21	7	8	0	0	64	15	12
2018	Evaluation	32	48	15	5	0	0	0	80	5	21
2018	Data sciences	25	27	27	12	8	0	0	52	21	22
2018	Policy	32	33	19	8	8	0	1	65	16	190
2018	Project management	32	30	21	8	7	2	0	63	16	122
2018	Other services to the public	29	31	26	9	2	0	3	62	10	65
2018	None of the above	27	28	21	15	6	0	4	57	21	130
2017	Client contact centre	25	44	16	12	0	0	3	71	13	57
2017	Communications or public affairs	31	39	26	1	0	0	3	72	1	91
2017	Security	47	46	0	7	0	0	0	93	7	14
2017	Science and technology	33	21	11	12	7	4	12	64	23	24
2017	Administration and operations	29	26	26	9	6	2	1	57	16	271
2017	Human resources	35	30	22	9	3	0	1	66	12	68
2017	Financial management	21	42	21	5	5	0	6	68	10	59
2017	Procurement	39	20	31	10	0	0	0	59	10	10
2017	Information management	45	18	25	4	7	0	0	64	11	24
2017	Information technology	29	41	19	9	2	0	0	70	11	56
2017	Internal audit	48	35	17	0	0	0	0	83	0	15
2017	Evaluation	51	32	16	0	0	0	0	84	0	11
2017	Data sciences	0	36	37	9	17	0	0	36	26	10
2017	Policy	35	27	17	10	11	0	1	62	21	160
2017	Project management	30	35	17	9	7	0	2	67	16	138
2017	Other services to the public	20	36	23	12	8	0	0	56	20	59
2017	None of the above	35	30	19	8	6	1	2	66	14	157

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	29	17	5	3	0	5	75	8	38
2020	Communications or public affairs	43	32	16	5	1	1	2	77	6	82
2020	Security	58	28	0	14	0	0	0	86	14	14
2020	Science and technology	47	31	10	12	0	0	0	78	12	19
2020	Administration and operations	46	26	16	8	2	0	1	73	11	317
2020	Human resources	63	19	6	7	0	1	4	87	7	78
2020	Financial management	29	46	15	5	2	0	3	78	7	59
2020	Information management	58	19	13	5	5	0	0	77	10	17
2020	Information technology	63	17	9	4	4	4	0	83	8	54
2020	Internal audit	57	14	11	13	0	0	6	75	14	16
2020	Evaluation	24	36	23	0	11	0	6	63	12	17
2020	Data sciences	36	38	20	0	6	0	0	74	6	16
2020	Policy	41	32	14	9	3	0	1	73	13	216
2020	Project management	44	28	18	8	0	1	1	73	8	134
2020	Other services to the public	44	33	14	6	0	0	3	80	6	72
2020	None of the above	35	33	19	6	3	0	3	70	10	114
2019	Client contact centre	55	28	10	2	0	3	3	88	2	38
2019	Communications or public affairs	55	26	8	5	5	0	0	82	11	77
2019	Security	58	33	9	0	0	0	0	91	0	11
2019	Science and technology	55	26	5	10	4	0	0	81	14	20
2019	Administration and operations	64	21	9	3	1	0	1	86	4	273
2019	Human resources	72	18	8	0	0	0	1	92	0	67
2019	Financial management	65	26	5	4	0	0	0	91	4	53
2019	Real property	86	6	0	0	0	0	8	100	0	11
2019	Information management	65	21	10	4	0	0	0	86	4	21
2019	Information technology	59	32	5	3	2	0	0	90	4	39
2019	Internal audit	56	44	0	0	0	0	0	100	0	13
2019	Evaluation	47	38	16	0	0	0	0	84	0	12
2019	Data sciences	78	16	0	0	6	0	0	94	6	17
2019	Policy	57	20	13	6	3	0	1	78	9	183
2019	Project management	55	27	9	6	2	0	1	83	7	104
2019	Other services to the public	55	24	8	5	7	0	0	79	12	56
2019	None of the above	57	20	10	6	1	0	6	82	8	89
2018	Client contact centre	52	34	3	6	5	0	0	86	11	32
2018	Communications or public affairs	52	27	11	4	3	0	3	81	7	97
2018	Science and technology	58	20	18	0	5	0	0	77	5	20
2018	Administration and operations	52	28	11	5	1	0	2	82	6	257
2018	Human resources	67	15	9	3	0	1	5	88	3	71
2018	Financial management	49	28	17	2	0	0	4	80	2	62
2018	Information management	61	26	12	0	0	0	0	88	0	14
2018	Information technology	56	31	8	0	3	0	3	89	3	38
2018	Internal audit	52	15	22	0	0	0	12	76	0	12
2018	Evaluation	74	22	0	4	0	0	0	96	4	21
2018	Data sciences	43	35	13	0	5	0	5	82	5	22
2018	Policy	50	24	15	5	3	0	2	76	9	193
2018	Project management	49	29	14	5	2	1	0	79	7	123
2018	Other services to the public	54	22	10	8	6	0	0	76	14	67
2018	None of the above	53	25	12	3	3	0	4	82	6	129
2017	Client contact centre	59	17	14	6	0	0	3	79	7	57
2017	Communications or public affairs	59	25	14	1	1	0	0	84	2	91
2017	Security	72	14	7	7	0	0	0	86	7	14
2017	Science and technology	61	27	0	4	0	0	9	96	4	24
2017	Administration and operations	55	26	10	4	2	0	3	84	6	273
2017	Human resources	68	21	7	3	0	0	1	90	3	68
2017	Financial management	56	25	15	0	0	0	4	85	0	59
2017	Procurement	59	0	31	0	0	0	10	66	0	10
2017	Information management	75	10	15	0	0	0	0	85	0	24
2017	Information technology	62	23	5	2	4	2	3	89	6	56
2017	Internal audit	64	12	12	6	0	0	6	81	6	14
2017	Evaluation	39	31	30	0	0	0	0	70	0	10
2017	Data sciences	55	36	9	0	0	0	0	91	0	10
2017	Policy	52	29	10	5	2	0	1	82	7	160
2017	Project management	50	30	13	5	2	0	1	80	7	139
2017	Other services to the public	55	22	14	5	3	0	2	78	8	60
2017	None of the above	62	20	10	5	3	0	0	82	8	159

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	34	19	5	7	0	69	12	38
2020	Communications or public affairs	30	45	19	4	2	0	75	6	83
2020	Security	65	35	0	0	0	0	100	0	14
2020	Science and technology	10	38	46	0	6	0	48	6	19
2020	Administration and operations	31	38	20	6	4	0	70	10	319
2020	Human resources	49	31	14	5	0	1	81	5	78
2020	Financial management	17	58	20	3	2	0	75	5	59
2020	Information management	26	19	45	5	5	0	45	11	17
2020	Information technology	62	27	7	4	0	0	89	4	55
2020	Internal audit	38	17	19	19	6	0	56	25	16
2020	Evaluation	24	29	12	18	17	0	53	35	17
2020	Data sciences	25	38	31	7	0	0	62	7	16
2020	Policy	21	43	20	12	4	0	64	16	216
2020	Project management	25	38	21	10	5	0	63	15	135
2020	Other services to the public	25	39	26	4	6	0	64	10	72
2020	None of the above	18	45	27	7	3	0	63	10	115

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	23	0	2	0	0	2	97	3	39
2020	Communications or public affairs	75	13	7	1	0	0	4	91	1	83
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	83	12	5	0	0	0	0	95	0	19
2020	Administration and operations	63	21	11	1	1	0	3	86	3	319
2020	Human resources	78	10	5	0	0	1	6	95	0	78
2020	Financial management	54	26	10	2	0	0	8	87	2	59
2020	Information management	66	16	13	0	0	0	5	86	0	17
2020	Information technology	73	15	5	2	0	2	4	92	2	55
2020	Internal audit	70	13	11	6	0	0	0	83	6	16
2020	Evaluation	47	29	18	0	0	0	6	81	0	17
2020	Data sciences	69	13	6	7	0	0	5	86	7	16
2020	Policy	63	16	8	3	2	1	7	85	6	215
2020	Project management	66	17	9	1	2	0	4	87	4	134
2020	Other services to the public	65	17	8	1	0	1	7	90	1	72
2020	None of the above	61	22	3	3	4	0	7	89	7	115
2019	Client contact centre	74	9	5	0	0	8	5	94	0	37
2019	Communications or public affairs	79	6	3	3	1	0	8	93	4	76
2019	Security	74	18	0	0	0	0	8	100	0	11
2019	Science and technology	91	9	0	0	0	0	0	100	0	20
2019	Administration and operations	75	13	3	1	1	0	7	95	2	276
2019	Human resources	80	6	0	0	0	0	14	100	0	67
2019	Financial management	84	7	2	2	0	2	4	96	2	52
2019	Real property	76	16	0	0	0	0	8	100	0	11
2019	Information management	75	0	17	0	4	0	4	78	4	21
2019	Information technology	77	8	3	0	2	0	11	95	2	39
2019	Internal audit	85	8	0	0	0	0	8	100	0	13
2019	Evaluation	76	16	8	0	0	0	0	92	0	12
2019	Data sciences	72	16	6	0	0	0	6	94	0	17
2019	Policy	79	9	4	1	3	1	4	92	4	184
2019	Project management	77	12	2	2	0	0	7	96	2	104
2019	Other services to the public	78	5	7	3	0	2	6	89	3	57
2019	None of the above	80	6	3	0	2	1	7	94	2	89
2018	Client contact centre	63	23	0	3	3	3	6	94	6	32
2018	Communications or public affairs	80	8	3	1	0	1	7	96	1	97
2018	Science and technology	92	5	0	0	0	3	0	100	0	20
2018	Administration and operations	72	15	5	2	1	0	5	92	3	257
2018	Human resources	75	9	7	0	3	0	7	90	3	73
2018	Financial management	59	16	12	0	0	0	13	86	0	62
2018	Information management	75	13	6	0	0	0	7	94	0	14
2018	Information technology	77	10	5	0	0	0	8	94	0	38
2018	Internal audit	67	8	14	0	0	0	12	84	0	12
2018	Evaluation	70	26	0	4	0	0	0	96	4	21
2018	Data sciences	59	36	0	0	0	0	5	100	0	22
2018	Policy	73	14	4	2	1	0	6	92	4	193
2018	Project management	74	14	5	2	1	1	5	93	2	123
2018	Other services to the public	76	11	3	1	0	0	8	95	1	67
2018	None of the above	75	9	6	0	2	0	7	91	2	129

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	12	2	2	2	0	2	92	5	39
2020	Communications or public affairs	83	8	1	1	1	1	5	96	2	82
2020	Security	100	0	0	0	0	0	0	100	0	14
2020	Science and technology	83	6	6	0	0	0	5	94	0	19
2020	Administration and operations	82	7	4	2	2	0	2	91	4	321
2020	Human resources	87	6	1	1	0	0	5	97	1	78
2020	Financial management	80	10	3	0	0	0	7	96	0	59
2020	Information management	90	0	0	5	0	0	5	94	6	17
2020	Information technology	80	11	0	0	2	4	4	98	2	55
2020	Internal audit	87	13	0	0	0	0	0	100	0	16
2020	Evaluation	71	18	6	0	0	6	0	94	0	17
2020	Data sciences	74	13	0	7	0	0	6	93	7	16
2020	Policy	78	6	6	3	3	1	3	88	6	217
2020	Project management	78	9	5	3	3	0	1	89	6	135
2020	Other services to the public	74	7	5	4	3	0	7	87	7	72
2020	None of the above	82	7	4	4	1	0	2	91	5	115
2019	Client contact centre	69	15	9	3	0	5	0	88	3	37
2019	Communications or public affairs	89	3	4	0	1	0	2	95	1	78
2019	Security	48	21	10	0	21	0	0	69	21	10
2019	Science and technology	72	5	4	9	4	0	5	81	14	20
2019	Administration and operations	76	11	7	1	3	0	2	89	4	275
2019	Human resources	87	4	3	0	4	0	2	93	5	66
2019	Financial management	81	12	2	2	2	0	2	94	4	52
2019	Real property	58	42	0	0	0	0	0	100	0	11
2019	Information management	77	8	11	4	0	0	0	84	4	20
2019	Information technology	79	10	6	3	0	0	3	91	3	38
2019	Internal audit	92	0	0	0	8	0	0	92	8	13
2019	Evaluation	69	15	0	16	0	0	0	84	16	12
2019	Data sciences	84	6	0	0	5	0	6	95	5	17
2019	Policy	70	12	9	2	5	1	2	83	7	182
2019	Project management	69	12	11	3	2	1	3	84	5	103
2019	Other services to the public	69	12	4	5	9	2	0	82	14	56
2019	None of the above	73	11	2	5	5	1	3	88	10	89
2018	Client contact centre	72	14	3	3	3	3	3	91	5	32
2018	Communications or public affairs	79	7	4	1	2	1	6	93	3	96
2018	Science and technology	88	9	0	0	0	3	0	100	0	20
2018	Administration and operations	76	12	3	2	2	1	3	92	5	258
2018	Human resources	80	6	2	1	1	0	8	95	3	73
2018	Financial management	80	5	4	3	0	1	7	92	3	63
2018	Information management	54	26	12	7	0	0	0	81	7	14
2018	Information technology	79	5	8	0	0	3	5	91	0	38
2018	Internal audit	59	7	12	0	22	0	0	67	22	12
2018	Evaluation	83	5	4	4	4	0	0	88	8	21
2018	Data sciences	56	27	8	5	0	0	5	87	5	22
2018	Policy	70	10	6	4	4	2	4	85	9	192
2018	Project management	76	9	6	4	1	2	2	88	5	121
2018	Other services to the public	65	16	10	3	4	0	1	82	7	66
2018	None of the above	76	11	3	1	4	1	5	91	6	129
2017	Client contact centre	75	6	6	2	3	0	8	88	5	56
2017	Communications or public affairs	79	14	2	1	2	1	1	95	3	91
2017	Security	65	7	0	14	7	0	7	78	22	14
2017	Science and technology	80	0	4	0	0	0	16	95	0	24
2017	Administration and operations	73	12	6	1	1	1	6	91	3	274
2017	Human resources	82	6	4	3	0	0	5	93	3	68
2017	Financial management	79	9	3	0	3	0	6	94	3	59
2017	Procurement	90	0	0	0	0	0	10	100	0	10
2017	Information management	81	8	4	7	0	0	0	89	7	24
2017	Information technology	62	18	7	4	2	0	7	86	6	56
2017	Internal audit	77	6	0	0	17	0	0	83	17	15
2017	Evaluation	91	0	0	0	9	0	0	91	9	10
2017	Data sciences	82	18	0	0	0	0	0	100	0	10
2017	Policy	73	8	7	4	4	1	3	84	9	160
2017	Project management	73	13	4	3	4	0	3	88	8	137
2017	Other services to the public	85	5	6	0	3	0	2	91	3	60
2017	None of the above	82	7	3	2	3	1	3	92	5	159

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	20	6	2	5	0	5	86	8	39
2020	Communications or public affairs	76	14	7	1	0	0	1	91	1	81
2020	Security	93	7	0	0	0	0	0	100	0	14
2020	Science and technology	71	11	6	12	0	0	0	82	12	19
2020	Administration and operations	72	17	6	2	2	0	1	90	3	320
2020	Human resources	86	4	6	0	1	0	3	92	1	78
2020	Financial management	70	19	3	2	0	0	7	95	2	58
2020	Information management	66	21	0	13	0	0	0	87	13	17
2020	Information technology	71	21	2	2	0	0	4	96	2	52
2020	Internal audit	93	0	0	7	0	0	0	93	7	16
2020	Evaluation	53	41	6	0	0	0	0	94	0	17
2020	Data sciences	67	20	0	0	7	0	6	93	7	16
2020	Policy	72	16	6	2	2	0	1	90	4	216
2020	Project management	59	24	9	5	2	0	1	84	7	135
2020	Other services to the public	71	11	11	3	3	0	1	83	6	72
2020	None of the above	74	16	4	1	3	0	2	92	3	112
2019	Client contact centre	64	28	3	0	2	0	2	94	2	38
2019	Communications or public affairs	59	21	18	0	1	0	1	80	1	78
2019	Security	45	36	0	0	18	0	0	82	18	11
2019	Science and technology	53	33	4	6	4	0	0	86	10	20
2019	Administration and operations	53	31	10	3	2	0	2	86	4	275
2019	Human resources	72	20	3	0	4	0	0	93	4	66
2019	Financial management	76	16	4	5	0	0	0	92	5	53
2019	Real property	56	16	10	10	0	0	8	79	11	11
2019	Information management	64	26	0	0	10	0	0	90	10	21
2019	Information technology	64	20	8	6	0	0	3	86	6	38
2019	Internal audit	77	15	8	0	0	0	0	92	0	13
2019	Evaluation	69	24	7	0	0	0	0	93	0	12
2019	Data sciences	67	11	11	6	0	0	6	83	6	17
2019	Policy	63	22	11	2	1	1	1	86	3	181
2019	Project management	44	33	13	5	3	0	2	79	8	103
2019	Other services to the public	54	31	7	5	4	0	0	85	8	55
2019	None of the above	59	22	7	5	3	0	3	84	8	89
2018	Client contact centre	55	28	12	5	0	0	0	83	5	32
2018	Communications or public affairs	61	29	4	2	1	0	2	92	3	94
2018	Science and technology	67	28	5	0	0	0	0	95	0	20
2018	Administration and operations	58	26	10	3	1	0	1	85	4	259
2018	Human resources	67	23	5	0	1	0	4	94	1	72
2018	Financial management	46	32	11	7	0	0	4	82	7	63
2018	Information management	37	56	7	0	0	0	0	93	0	14
2018	Information technology	49	28	13	7	0	3	0	79	7	38
2018	Internal audit	59	0	12	14	15	0	0	59	29	12
2018	Evaluation	51	40	0	9	0	0	0	91	9	21
2018	Data sciences	54	23	23	0	0	0	0	77	0	22
2018	Policy	63	21	8	4	3	0	1	85	7	195
2018	Project management	63	20	9	6	1	1	1	85	6	123
2018	Other services to the public	61	27	9	1	0	0	1	89	1	66
2018	None of the above	67	20	9	1	1	0	2	89	2	129
2017	Client contact centre	52	25	12	6	0	0	5	81	7	57
2017	Communications or public affairs	52	36	5	2	2	0	2	90	4	91
2017	Security	58	14	7	0	14	0	7	78	15	14
2017	Science and technology	50	25	4	4	0	0	17	90	5	23
2017	Administration and operations	56	25	10	4	1	0	3	84	6	273
2017	Human resources	61	24	7	3	0	0	5	89	3	68
2017	Financial management	68	20	9	0	1	0	2	89	1	59
2017	Procurement	70	20	10	0	0	0	0	90	0	10
2017	Information management	69	23	3	4	0	0	0	93	4	24
2017	Information technology	42	28	17	7	2	0	3	72	9	56
2017	Internal audit	77	12	0	6	5	0	0	89	11	15
2017	Evaluation	75	17	0	0	8	0	0	92	8	11
2017	Data sciences	54	27	20	0	0	0	0	80	0	10
2017	Policy	65	20	7	1	3	0	3	88	4	160
2017	Project management	55	28	14	1	0	0	2	85	1	139
2017	Other services to the public	63	25	6	0	3	0	3	91	3	60
2017	None of the above	60	25	9	3	1	0	2	87	5	159

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	21	5	7	2	0	5	84	10	39
2020	Communications or public affairs	75	11	10	2	1	0	1	87	3	83
2020	Security	93	7	0	0	0	0	0	100	0	14
2020	Science and technology	89	0	11	0	0	0	0	89	0	19
2020	Administration and operations	72	14	7	3	3	0	0	87	6	321
2020	Human resources	85	8	1	1	1	0	3	96	3	76
2020	Financial management	69	16	9	2	0	0	5	89	2	57
2020	Information management	66	19	5	5	5	0	0	85	10	17
2020	Information technology	65	20	6	2	2	0	6	90	4	54
2020	Internal audit	93	7	0	0	0	0	0	100	0	16
2020	Evaluation	47	30	6	18	0	0	0	77	18	17
2020	Data sciences	41	20	20	13	0	0	6	65	14	16
2020	Policy	73	12	4	5	4	0	1	87	9	217
2020	Project management	62	16	13	5	3	0	1	78	9	133
2020	Other services to the public	68	15	7	3	4	1	1	86	7	72
2020	None of the above	70	14	8	4	3	0	1	85	7	113
2019	Client contact centre	68	19	3	9	0	0	2	89	9	38
2019	Communications or public affairs	61	21	11	1	4	0	1	83	5	77
2019	Security	45	27	9	0	18	0	0	73	18	11
2019	Science and technology	44	13	25	14	4	0	0	57	18	20
2019	Administration and operations	65	16	7	5	4	0	2	83	10	274
2019	Human resources	86	8	0	3	3	0	0	94	6	66
2019	Financial management	82	11	4	0	4	0	0	93	4	53
2019	Real property	36	26	19	0	19	0	0	62	19	10
2019	Information management	68	7	19	0	6	0	0	75	6	21
2019	Information technology	69	19	6	3	0	0	3	91	3	39
2019	Internal audit	77	8	0	8	8	0	0	85	15	13
2019	Evaluation	68	24	0	0	8	0	0	92	8	12
2019	Data sciences	55	23	11	6	0	0	6	82	6	17
2019	Policy	62	17	7	7	5	0	1	80	12	182
2019	Project management	52	25	12	6	4	1	2	78	10	101
2019	Other services to the public	56	28	5	8	2	0	0	84	10	56
2019	None of the above	67	14	9	3	4	0	3	83	8	87
2018	Client contact centre	72	12	3	6	5	0	3	86	11	32
2018	Communications or public affairs	57	16	14	8	2	1	2	76	10	95
2018	Science and technology	58	13	15	10	5	0	0	71	15	20
2018	Administration and operations	63	19	7	8	2	0	1	83	11	258
2018	Human resources	81	9	4	1	1	0	4	93	3	72
2018	Financial management	59	20	9	2	2	2	8	87	3	63
2018	Information management	60	19	7	7	7	0	0	80	14	14
2018	Information technology	58	12	21	8	0	0	0	70	8	38
2018	Internal audit	45	7	0	33	15	0	0	52	48	12
2018	Evaluation	55	23	4	9	9	0	0	78	18	21
2018	Data sciences	52	23	25	0	0	0	0	75	0	22
2018	Policy	57	18	9	8	7	0	1	75	15	194
2018	Project management	57	20	9	8	4	0	2	78	12	122
2018	Other services to the public	55	26	12	4	4	0	0	80	8	67
2018	None of the above	58	19	13	4	4	0	2	78	9	128
2017	Client contact centre	61	17	10	7	2	0	3	80	9	57
2017	Communications or public affairs	66	17	8	6	1	0	1	84	8	91
2017	Security	65	7	7	0	14	0	7	78	15	14
2017	Science and technology	56	20	4	4	4	0	12	87	9	24
2017	Administration and operations	58	17	11	6	3	1	5	80	9	271
2017	Human resources	63	13	7	9	3	0	5	80	12	67
2017	Financial management	71	16	6	2	1	0	4	90	3	59
2017	Procurement	70	20	10	0	0	0	0	90	0	10
2017	Information management	65	20	15	0	0	0	0	85	0	24
2017	Information technology	55	17	11	4	7	0	5	77	12	55
2017	Internal audit	65	11	6	6	12	0	0	77	17	15
2017	Evaluation	75	17	0	0	8	0	0	92	8	11
2017	Data sciences	44	36	0	20	0	0	0	80	20	10
2017	Policy	63	12	10	6	7	1	1	77	13	159
2017	Project management	52	25	10	6	5	0	2	79	11	139
2017	Other services to the public	65	21	5	3	5	0	2	88	8	60
2017	None of the above	61	21	9	2	5	0	2	84	7	158

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	12	0	0	3	0	26	97	3	38
2020	Communications or public affairs	71	7	4	1	1	0	16	93	3	83
2020	Security	92	0	0	0	0	0	8	100	0	12
2020	Science and technology	79	0	0	0	0	0	21	100	0	19
2020	Administration and operations	59	10	8	2	2	0	19	84	5	320
2020	Human resources	72	10	0	3	1	0	15	96	4	78
2020	Financial management	56	12	5	5	0	0	22	87	6	59
2020	Information management	60	6	0	5	0	0	29	93	7	17
2020	Information technology	60	9	7	0	0	0	24	90	0	55
2020	Internal audit	87	13	0	0	0	0	0	100	0	16
2020	Evaluation	47	6	6	6	0	0	35	81	9	17
2020	Data sciences	49	13	7	0	0	0	31	90	0	16
2020	Policy	59	10	6	2	1	0	21	89	4	216
2020	Project management	56	14	4	2	1	0	24	91	4	134
2020	Other services to the public	58	3	3	4	0	0	32	89	6	72
2020	None of the above	55	17	5	1	0	0	21	92	1	114
2019	Client contact centre	67	7	3	2	0	0	21	94	3	37
2019	Communications or public affairs	54	14	4	5	1	0	23	87	8	78
2019	Security	48	18	10	0	0	0	24	87	0	10
2019	Science and technology	49	10	9	0	0	0	33	86	0	20
2019	Administration and operations	57	16	4	1	1	0	20	92	3	274
2019	Human resources	70	6	1	0	2	0	21	96	2	66
2019	Financial management	72	8	6	2	0	0	11	91	2	53
2019	Real property	47	17	8	0	0	0	27	89	0	11
2019	Information management	67	13	0	7	0	0	13	92	8	20
2019	Information technology	75	11	4	3	0	0	7	93	3	39
2019	Internal audit	77	8	8	8	0	0	0	85	8	13
2019	Evaluation	53	8	0	0	15	0	24	80	20	12
2019	Data sciences	55	17	16	0	0	0	11	82	0	17
2019	Policy	55	13	6	3	2	0	21	86	6	181
2019	Project management	51	17	4	1	1	0	27	92	3	102
2019	Other services to the public	57	15	5	0	4	0	20	89	4	55
2019	None of the above	53	12	5	2	1	0	26	88	5	89
2018	Client contact centre	61	14	3	5	0	0	17	90	6	32
2018	Communications or public affairs	58	15	5	0	1	0	21	93	1	96
2018	Science and technology	48	15	0	0	0	0	37	100	0	20
2018	Administration and operations	53	17	5	2	1	0	22	90	4	258
2018	Human resources	63	8	1	0	1	0	26	97	2	72
2018	Financial management	48	14	11	0	0	0	27	85	0	62
2018	Information management	51	14	7	0	0	0	28	90	0	13
2018	Information technology	59	18	3	7	0	0	13	89	8	38
2018	Internal audit	50	9	0	16	9	0	17	71	29	11
2018	Evaluation	55	10	0	0	0	5	29	100	0	20
2018	Data sciences	44	5	8	4	0	0	39	80	7	22
2018	Policy	56	9	5	2	1	0	28	90	3	192
2018	Project management	51	17	2	1	0	1	29	96	1	123
2018	Other services to the public	51	18	7	3	1	0	20	86	5	67
2018	None of the above	49	10	11	2	0	0	28	82	3	129
2017	Client contact centre	55	12	3	9	0	0	21	85	11	57
2017	Communications or public affairs	57	12	2	4	1	0	23	90	7	91
2017	Security	66	20	0	0	0	0	14	100	0	14
2017	Science and technology	52	4	4	4	0	0	36	88	6	24
2017	Administration and operations	51	13	4	1	0	1	30	92	3	270
2017	Human resources	53	11	3	3	1	0	28	90	6	68
2017	Financial management	55	17	5	0	1	0	22	92	2	59
2017	Procurement	71	10	10	0	0	0	10	89	0	10
2017	Information management	71	8	4	4	0	0	13	91	4	24
2017	Information technology	53	19	5	4	4	0	15	85	9	56
2017	Internal audit	72	23	0	0	0	0	6	100	0	15
2017	Evaluation	83	8	0	0	0	0	8	100	0	11
2017	Data sciences	36	27	9	0	0	0	28	87	0	10
2017	Policy	58	12	1	1	2	0	26	95	4	159
2017	Project management	53	13	5	1	1	1	27	92	2	139
2017	Other services to the public	57	12	8	2	0	0	21	88	2	60
2017	None of the above	60	13	3	2	1	0	22	93	3	158

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	12	2	7	0	0	5	90	8	39
2020	Communications or public affairs	87	9	4	0	0	0	0	96	0	85
2020	Security	93	7	0	0	0	0	0	100	0	14
2020	Science and technology	88	0	6	6	0	0	0	88	6	19
2020	Administration and operations	76	16	5	1	1	1	2	94	1	321
2020	Human resources	84	9	0	0	0	0	7	100	0	79
2020	Financial management	72	16	2	0	0	0	10	98	0	59
2020	Information management	95	5	0	0	0	0	0	100	0	17
2020	Information technology	67	22	7	2	0	0	2	91	2	55
2020	Internal audit	88	12	0	0	0	0	0	100	0	17
2020	Evaluation	65	23	11	0	0	0	0	89	0	17
2020	Data sciences	80	7	7	0	0	0	6	93	0	16
2020	Policy	71	20	6	1	0	0	3	93	1	217
2020	Project management	67	16	10	2	0	0	4	87	2	135
2020	Other services to the public	71	17	11	0	0	0	1	89	0	72
2020	None of the above	64	22	5	3	2	0	6	91	5	115
2019	Client contact centre	72	17	2	0	0	0	9	98	0	38
2019	Communications or public affairs	74	13	6	1	1	0	4	91	3	77
2019	Security	72	18	0	0	0	0	10	100	0	10
2019	Science and technology	90	10	0	0	0	0	0	100	0	20
2019	Administration and operations	75	15	3	0	1	0	5	95	1	276
2019	Human resources	88	6	4	0	0	0	1	96	0	67
2019	Financial management	87	9	0	2	0	0	3	98	2	53
2019	Real property	66	26	0	0	0	0	8	100	0	11
2019	Information management	82	8	7	0	0	0	4	93	0	20
2019	Information technology	68	13	8	8	3	0	0	81	11	39
2019	Internal audit	92	8	0	0	0	0	0	100	0	13
2019	Evaluation	92	8	0	0	0	0	0	100	0	12
2019	Data sciences	84	6	5	0	0	0	6	95	0	17
2019	Policy	76	14	4	1	0	0	6	95	1	181
2019	Project management	63	22	9	0	0	0	6	90	0	102
2019	Other services to the public	66	23	7	0	0	0	3	93	0	56
2019	None of the above	73	14	8	0	0	0	4	91	0	87
2018	Client contact centre	81	9	5	3	0	0	3	92	3	32
2018	Communications or public affairs	73	14	5	1	1	0	6	93	2	95
2018	Science and technology	72	20	0	0	0	0	8	100	0	20
2018	Administration and operations	67	22	6	1	1	0	2	91	2	258
2018	Human resources	85	6	1	1	0	0	6	97	1	71
2018	Financial management	75	11	4	2	0	0	8	93	2	62
2018	Information management	74	0	14	7	0	0	6	78	7	14
2018	Information technology	66	12	8	5	3	0	5	83	9	38
2018	Internal audit	64	7	0	14	8	0	7	77	23	12
2018	Evaluation	96	4	0	0	0	0	0	100	0	21
2018	Data sciences	73	9	9	0	0	0	9	90	0	22
2018	Policy	79	12	4	1	0	0	3	94	2	192
2018	Project management	66	21	6	1	0	0	7	93	1	123
2018	Other services to the public	62	27	4	0	0	0	7	96	0	67
2018	None of the above	63	23	7	0	1	0	6	92	1	129
2017	Client contact centre	64	17	11	0	0	0	8	88	0	56
2017	Communications or public affairs	76	15	4	0	0	1	3	95	0	90
2017	Security	72	21	0	0	0	0	7	100	0	14
2017	Science and technology	72	15	0	0	0	0	12	100	0	24
2017	Administration and operations	64	19	4	2	0	1	9	93	2	273
2017	Human resources	73	11	6	1	0	0	9	92	2	68
2017	Financial management	69	14	6	2	0	0	10	91	2	59
2017	Procurement	90	0	0	0	0	10	0	100	0	10
2017	Information management	78	15	4	0	0	0	4	96	0	24
2017	Information technology	69	15	7	0	2	0	7	90	2	56
2017	Internal audit	83	11	0	0	0	0	6	100	0	15
2017	Evaluation	75	8	0	0	8	0	8	92	8	11
2017	Data sciences	71	9	0	0	0	20	0	100	0	10
2017	Policy	74	12	6	2	1	0	6	92	2	159
2017	Project management	67	20	5	1	0	0	8	94	1	137
2017	Other services to the public	46	32	20	0	0	0	2	79	0	60
2017	None of the above	68	17	6	1	1	0	8	92	2	156

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	22	0	2	0	0	2	97	3	39
2020	Communications or public affairs	75	17	4	2	1	0	0	92	3	85
2020	Security	100	0	0	0	0	0	0	100	0	14
2020	Science and technology	62	29	5	5	0	0	0	90	5	19
2020	Administration and operations	75	13	4	2	3	1	1	90	6	321
2020	Human resources	85	6	5	3	0	0	1	92	3	78
2020	Financial management	82	5	8	2	0	0	3	90	2	59
2020	Information management	74	5	16	0	0	0	5	83	0	17
2020	Information technology	71	18	7	2	0	2	0	91	2	55
2020	Internal audit	78	12	10	0	0	0	0	90	0	17
2020	Evaluation	65	29	0	0	6	0	0	94	6	17
2020	Data sciences	53	29	0	5	7	0	6	88	12	16
2020	Policy	75	16	3	2	2	1	1	92	4	217
2020	Project management	68	16	3	6	5	0	2	86	11	135
2020	Other services to the public	72	17	7	1	1	0	1	90	3	72
2020	None of the above	79	11	3	2	1	0	5	94	3	115
2019	Client contact centre	72	17	2	6	0	2	0	92	6	38
2019	Communications or public affairs	80	13	4	1	1	0	1	93	3	78
2019	Security	82	9	0	0	9	0	0	91	9	11
2019	Science and technology	77	19	4	0	0	0	0	96	0	20
2019	Administration and operations	77	11	5	2	2	0	4	91	4	275
2019	Human resources	91	4	3	0	0	0	1	97	0	67
2019	Financial management	86	2	4	9	0	0	0	87	9	53
2019	Real property	62	23	0	6	0	0	8	93	7	11
2019	Information management	70	15	4	0	6	0	4	89	7	21
2019	Information technology	58	11	19	5	4	0	3	71	10	39
2019	Internal audit	85	0	8	0	8	0	0	85	8	13
2019	Evaluation	84	0	16	0	0	0	0	84	0	12
2019	Data sciences	77	17	0	0	6	0	0	94	6	17
2019	Policy	71	12	4	5	5	0	3	85	10	183
2019	Project management	72	8	6	4	3	1	7	86	8	103
2019	Other services to the public	70	18	2	2	9	0	0	88	11	56
2019	None of the above	71	5	7	4	9	0	4	79	13	88
2018	Client contact centre	66	15	11	3	5	0	0	81	8	31
2018	Communications or public affairs	81	14	2	1	0	0	2	97	1	96
2018	Science and technology	63	15	5	0	10	5	3	84	10	20
2018	Administration and operations	70	14	4	4	5	0	2	86	10	259
2018	Human resources	87	4	3	1	1	0	4	95	3	72
2018	Financial management	71	16	6	0	2	0	6	92	2	63
2018	Information management	80	14	0	7	0	0	0	93	7	14
2018	Information technology	54	22	13	3	3	0	5	80	6	38
2018	Internal audit	71	7	0	14	8	0	0	78	22	12
2018	Evaluation	82	14	0	0	4	0	0	96	4	21
2018	Data sciences	48	20	9	5	5	0	14	79	11	22
2018	Policy	76	12	4	2	2	0	4	91	5	195
2018	Project management	73	10	2	4	6	2	5	88	10	123
2018	Other services to the public	59	14	7	5	12	0	2	75	18	67
2018	None of the above	71	9	9	2	4	0	5	84	6	129
2017	Client contact centre	56	19	11	6	4	0	3	78	10	57
2017	Communications or public affairs	71	13	6	3	6	0	1	85	10	91
2017	Security	65	14	0	0	7	0	14	92	8	14
2017	Science and technology	73	8	4	9	4	0	4	83	13	24
2017	Administration and operations	61	17	9	4	2	1	6	84	7	273
2017	Human resources	91	4	0	1	1	0	1	97	3	68
2017	Financial management	69	10	13	5	0	2	2	82	5	59
2017	Procurement	90	10	0	0	0	0	0	100	0	10
2017	Information management	68	17	3	0	12	0	0	85	12	24
2017	Information technology	68	15	4	5	4	0	5	87	9	56
2017	Internal audit	77	17	6	0	0	0	0	94	0	15
2017	Evaluation	41	0	16	17	26	0	0	41	43	11
2017	Data sciences	45	27	0	0	20	0	8	79	21	10
2017	Policy	60	12	5	6	8	0	9	79	16	160
2017	Project management	63	17	7	6	3	0	5	83	10	139
2017	Other services to the public	73	12	2	3	4	0	6	90	8	60
2017	None of the above	66	12	9	4	3	0	6	83	7	159

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	46	7	2	0	0	0	90	2	39
2020	Communications or public affairs	45	29	18	5	3	0	0	74	7	85
2020	Security	49	23	14	8	7	0	0	72	15	14
2020	Science and technology	63	27	10	0	0	0	0	90	0	19
2020	Administration and operations	42	30	18	7	2	0	1	73	10	321
2020	Human resources	45	29	21	5	0	0	0	74	5	79
2020	Financial management	37	38	13	7	2	0	3	78	9	59
2020	Information management	74	13	0	0	5	0	8	94	6	17
2020	Information technology	49	22	20	5	4	0	0	71	9	55
2020	Internal audit	52	17	18	6	6	0	0	70	12	17
2020	Evaluation	29	41	12	12	6	0	0	71	18	17
2020	Data sciences	44	13	25	7	0	0	11	65	7	16
2020	Policy	40	34	16	5	5	0	0	74	10	217
2020	Project management	40	30	19	9	0	1	1	72	9	135
2020	Other services to the public	45	32	7	8	5	0	3	78	14	72
2020	None of the above	34	34	19	6	4	1	3	70	10	115
2019	Client contact centre	60	16	24	0	0	0	0	76	0	38
2019	Communications or public affairs	49	25	19	1	5	0	0	75	6	78
2019	Security	42	40	18	0	0	0	0	82	0	11
2019	Science and technology	68	19	9	0	4	0	0	87	4	20
2019	Administration and operations	48	32	11	4	2	1	2	83	6	275
2019	Human resources	55	23	16	3	1	0	1	79	4	67
2019	Financial management	67	21	12	0	0	0	0	88	0	53
2019	Real property	56	34	10	0	0	0	0	90	0	11
2019	Information management	49	25	22	4	0	0	0	74	4	21
2019	Information technology	51	28	17	3	1	0	0	79	4	39
2019	Internal audit	50	42	8	0	0	0	0	92	0	13
2019	Evaluation	39	37	16	8	0	0	0	76	8	12
2019	Data sciences	56	21	17	0	6	0	0	77	6	17
2019	Policy	42	33	15	5	4	0	0	76	9	183
2019	Project management	47	28	18	6	0	0	2	76	6	103
2019	Other services to the public	46	40	9	4	2	0	0	86	5	56
2019	None of the above	59	16	14	2	6	0	4	78	8	89
2018	Client contact centre	51	19	13	12	3	0	3	72	14	32
2018	Communications or public affairs	48	32	12	3	1	1	2	83	4	95
2018	Science and technology	48	34	10	5	0	0	3	85	5	20
2018	Administration and operations	41	30	18	6	2	0	2	73	9	256
2018	Human resources	44	29	15	2	3	0	7	78	5	72
2018	Financial management	44	18	20	6	2	0	9	68	9	62
2018	Information management	56	18	12	14	0	0	0	74	14	14
2018	Information technology	32	31	23	8	3	0	3	65	11	38
2018	Internal audit	37	26	21	0	15	0	0	64	15	12
2018	Evaluation	52	25	13	5	5	0	0	77	10	21
2018	Data sciences	43	34	14	9	0	0	0	77	9	22
2018	Policy	45	27	16	7	4	0	0	72	11	195
2018	Project management	45	28	18	4	3	0	3	75	7	122
2018	Other services to the public	43	21	26	6	3	0	1	65	9	67
2018	None of the above	47	28	15	6	2	0	2	77	8	128
2017	Client contact centre	55	20	15	7	2	0	2	76	9	57
2017	Communications or public affairs	52	28	14	4	1	0	0	81	5	91
2017	Security	71	0	14	9	0	0	7	76	9	14
2017	Science and technology	42	31	4	3	12	0	9	80	16	24
2017	Administration and operations	47	26	19	4	0	1	2	76	5	273
2017	Human resources	55	24	11	4	3	0	3	81	7	67
2017	Financial management	50	21	21	2	1	0	4	75	3	58
2017	Procurement	51	30	0	10	10	0	0	80	20	10
2017	Information management	49	16	23	12	0	0	0	65	12	23
2017	Information technology	51	33	8	4	4	0	0	84	7	56
2017	Internal audit	77	0	12	0	11	0	0	77	11	15
2017	Evaluation	51	25	8	16	0	0	0	76	16	11
2017	Data sciences	27	36	28	9	0	0	0	63	9	10
2017	Policy	47	31	11	5	2	1	3	82	7	159
2017	Project management	46	33	15	4	1	0	1	80	5	138
2017	Other services to the public	50	29	11	5	2	0	5	82	6	60
2017	None of the above	51	26	12	3	5	0	3	80	8	157

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	26	29	12	0	0	2	59	12	39
2020	Communications or public affairs	30	46	17	6	1	0	0	76	7	85
2020	Security	28	28	28	16	0	0	0	56	16	14
2020	Science and technology	15	47	21	12	6	0	0	62	18	19
2020	Administration and operations	27	42	22	7	2	0	0	69	9	319
2020	Human resources	41	30	21	7	1	0	0	71	8	79
2020	Financial management	25	58	15	2	0	0	0	83	2	59
2020	Information management	32	45	5	5	13	0	0	77	18	17
2020	Information technology	38	42	13	7	0	0	0	80	7	55
2020	Internal audit	47	12	12	17	12	0	0	59	30	17
2020	Evaluation	18	41	18	23	0	0	0	59	23	17
2020	Data sciences	25	31	20	20	0	5	0	58	21	16
2020	Policy	20	37	33	7	3	0	0	57	10	216
2020	Project management	21	47	23	6	3	0	0	68	9	135
2020	Other services to the public	28	44	18	6	4	0	0	72	10	72
2020	None of the above	25	35	24	12	3	1	0	61	15	115

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	30	32	26	7	4	0	0	62	12	39
2020	Communications or public affairs	11	35	43	9	3	0	0	45	12	85
2020	Security	28	28	22	16	7	0	0	56	23	14
2020	Science and technology	10	26	36	23	5	0	0	36	28	19
2020	Administration and operations	14	38	34	11	4	0	0	51	15	321
2020	Human resources	21	40	29	9	0	0	0	61	9	79
2020	Financial management	21	40	34	5	0	0	0	62	5	59
2020	Information management	37	29	18	5	11	0	0	66	16	17
2020	Information technology	20	36	31	9	4	0	0	56	13	55
2020	Internal audit	17	29	36	17	0	0	0	47	17	17
2020	Evaluation	6	24	41	29	0	0	0	29	29	17
2020	Data sciences	5	31	38	26	0	0	0	36	26	16
2020	Policy	5	31	37	19	8	0	0	36	27	217
2020	Project management	9	26	45	14	6	1	0	35	20	135
2020	Other services to the public	15	34	32	13	4	1	0	50	17	72
2020	None of the above	10	30	38	20	2	0	0	41	21	115
2019	Client contact centre	25	37	24	14	0	0	0	62	14	38
2019	Communications or public affairs	9	41	34	11	4	0	1	51	15	79
2019	Security	31	18	24	9	18	0	0	49	27	11
2019	Science and technology	0	40	37	23	0	0	0	40	23	20
2019	Administration and operations	17	31	40	8	4	0	0	48	12	278
2019	Human resources	30	25	36	6	3	0	0	55	9	66
2019	Financial management	27	41	28	5	0	0	0	67	5	53
2019	Real property	0	32	58	0	10	0	0	32	10	11
2019	Information management	23	42	23	8	0	0	4	68	9	21
2019	Information technology	14	54	24	8	0	0	0	68	8	39
2019	Internal audit	54	23	15	0	8	0	0	77	8	13
2019	Evaluation	8	30	47	8	7	0	0	38	15	12
2019	Data sciences	33	23	39	6	0	0	0	55	6	17
2019	Policy	14	33	40	12	1	0	0	47	13	184
2019	Project management	14	31	37	15	4	0	0	45	18	104
2019	Other services to the public	16	37	33	8	5	0	0	53	14	56
2019	None of the above	24	34	36	4	2	0	0	58	6	89
2018	Client contact centre	29	37	12	20	3	0	0	65	22	32
2018	Communications or public affairs	15	29	36	15	6	0	0	44	21	96
2018	Science and technology	19	32	39	10	0	0	0	51	10	20
2018	Administration and operations	11	33	42	11	3	0	0	44	14	260
2018	Human resources	26	34	30	7	1	0	2	62	8	73
2018	Financial management	19	34	41	6	0	0	0	53	6	63
2018	Information management	7	48	32	7	7	0	0	55	14	14
2018	Information technology	8	51	21	19	0	0	0	60	19	38
2018	Internal audit	29	30	30	12	0	0	0	59	12	12
2018	Evaluation	8	41	29	9	13	0	0	49	23	21
2018	Data sciences	13	30	32	21	5	0	0	42	26	22
2018	Policy	9	30	44	15	3	0	0	38	18	194
2018	Project management	12	31	38	14	5	0	0	43	19	123
2018	Other services to the public	16	43	26	10	5	0	0	59	15	67
2018	None of the above	12	25	42	17	4	0	0	37	21	130
2017	Client contact centre	5	38	32	23	3	0	0	43	26	56
2017	Communications or public affairs	5	40	37	17	1	0	0	45	18	91
2017	Security	12	25	50	0	14	0	0	36	14	14
2017	Science and technology	9	37	33	13	8	0	0	46	21	24
2017	Administration and operations	9	33	43	11	3	0	0	42	15	274
2017	Human resources	18	25	41	11	4	0	0	43	15	68
2017	Financial management	14	43	31	8	5	0	0	56	12	59
2017	Procurement	10	20	30	29	11	0	0	30	41	10
2017	Information management	19	23	47	8	4	0	0	42	11	24
2017	Information technology	7	36	42	6	7	2	0	44	14	56
2017	Internal audit	24	29	35	0	12	0	0	53	12	15
2017	Evaluation	8	26	50	0	16	0	0	34	16	11
2017	Data sciences	9	18	27	47	0	0	0	26	47	10
2017	Policy	9	33	38	14	6	0	0	43	19	159
2017	Project management	5	32	41	16	5	0	1	37	21	139
2017	Other services to the public	5	35	48	11	2	0	0	40	12	60
2017	None of the above	17	27	34	12	9	1	1	44	21	159

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	10	46	19	16	0	0	35	19	39
2020	Communications or public affairs	8	16	42	27	5	1	0	32	25	85
2020	Security	7	23	21	22	28	0	0	49	30	14
2020	Science and technology	11	17	21	42	10	0	0	52	28	19
2020	Administration and operations	6	24	37	21	12	0	0	33	30	321
2020	Human resources	4	14	38	22	22	0	0	44	18	79
2020	Financial management	2	20	36	33	10	0	0	43	22	59
2020	Information management	16	5	39	11	29	0	0	39	21	17
2020	Information technology	11	5	40	31	13	0	0	44	16	55
2020	Internal audit	0	17	30	34	19	0	0	53	17	17
2020	Evaluation	12	35	30	18	6	0	0	23	47	17
2020	Data sciences	7	33	31	18	11	0	0	29	40	16
2020	Policy	15	23	36	19	7	0	0	26	38	216
2020	Project management	11	25	41	20	3	0	0	23	36	133
2020	Other services to the public	4	18	37	24	14	1	1	39	23	71
2020	None of the above	10	26	35	20	10	0	0	30	35	114
2019	Client contact centre	0	10	34	34	22	0	0	56	10	38
2019	Communications or public affairs	7	17	43	26	5	0	1	32	24	80
2019	Security	25	17	27	9	22	0	0	31	42	11
2019	Science and technology	14	25	33	24	4	0	0	28	39	20
2019	Administration and operations	5	21	38	24	11	0	0	35	26	277
2019	Human resources	3	16	37	29	15	0	0	44	19	66
2019	Financial management	6	5	34	34	18	0	3	53	12	52
2019	Real property	17	18	27	37	0	0	0	37	36	11
2019	Information management	4	4	39	41	12	0	0	53	8	21
2019	Information technology	9	10	24	39	15	0	3	56	19	37
2019	Internal audit	8	0	28	28	36	0	0	64	8	13
2019	Evaluation	8	17	60	15	0	0	0	15	25	11
2019	Data sciences	0	17	45	23	15	0	0	38	17	17
2019	Policy	7	19	40	24	10	0	0	34	26	182
2019	Project management	6	25	36	24	9	0	0	33	31	101
2019	Other services to the public	7	22	41	23	7	0	0	30	29	56
2019	None of the above	3	21	36	21	18	0	0	39	24	87
2018	Client contact centre	8	20	37	13	21	0	0	34	28	32
2018	Communications or public affairs	9	22	34	25	11	0	0	36	31	96
2018	Science and technology	5	5	53	37	0	0	0	37	10	20
2018	Administration and operations	8	19	43	19	12	0	0	31	26	252
2018	Human resources	4	16	31	29	21	0	0	50	20	73
2018	Financial management	5	7	49	31	9	0	0	40	11	63
2018	Information management	7	19	24	33	17	0	0	50	26	14
2018	Information technology	5	11	32	36	16	0	0	52	16	38
2018	Internal audit	0	19	22	37	22	0	0	59	19	12
2018	Evaluation	14	18	40	23	5	0	0	27	32	21
2018	Data sciences	13	23	42	5	16	0	0	21	37	21
2018	Policy	6	25	39	23	8	0	0	30	31	194
2018	Project management	8	20	44	21	7	0	1	28	28	122
2018	Other services to the public	5	16	30	40	8	0	0	49	21	66
2018	None of the above	7	18	44	18	12	0	0	30	25	126
2017	Client contact centre	7	21	40	27	6	0	0	32	27	57
2017	Communications or public affairs	4	22	44	22	8	0	0	29	27	91
2017	Security	21	7	32	18	22	0	0	40	28	14
2017	Science and technology	7	21	26	37	9	0	0	46	28	24
2017	Administration and operations	6	17	45	22	10	0	1	32	23	273
2017	Human resources	3	16	41	14	25	0	1	40	19	68
2017	Financial management	2	14	39	36	10	0	0	46	16	58
2017	Procurement	10	41	30	10	10	0	0	20	51	10
2017	Information management	6	15	43	24	13	0	0	37	20	24
2017	Information technology	7	17	39	18	19	0	0	37	24	56
2017	Internal audit	0	17	42	12	29	0	0	41	17	15
2017	Evaluation	8	8	41	25	18	0	0	42	16	11
2017	Data sciences	0	18	56	8	18	0	0	26	18	10
2017	Policy	10	18	40	26	6	0	0	32	28	159
2017	Project management	8	21	37	29	4	1	0	34	29	139
2017	Other services to the public	8	19	41	25	8	0	0	32	27	60
2017	None of the above	8	23	30	20	17	0	2	38	32	159

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	48	7	5	0	3	0	87	5	39
2020	Communications or public affairs	40	47	8	1	0	3	0	90	1	85
2020	Security	58	28	7	7	0	0	0	86	7	14
2020	Science and technology	50	40	5	0	0	5	0	95	0	18
2020	Administration and operations	46	39	10	4	1	0	0	86	4	319
2020	Human resources	54	39	5	0	0	2	0	95	0	79
2020	Financial management	55	38	3	2	0	2	0	95	2	59
2020	Information management	52	31	11	0	5	0	0	84	5	17
2020	Information technology	47	31	11	4	2	4	2	83	6	55
2020	Internal audit	64	30	6	0	0	0	0	94	0	17
2020	Evaluation	29	53	12	6	0	0	0	82	6	17
2020	Data sciences	18	73	0	5	0	5	0	95	5	16
2020	Policy	31	48	10	7	1	3	0	81	9	216
2020	Project management	42	42	7	9	0	0	0	84	9	135
2020	Other services to the public	43	42	8	6	0	1	0	86	6	72
2020	None of the above	41	40	13	3	2	1	0	82	4	115
2019	Client contact centre	43	41	7	6	0	3	0	86	7	38
2019	Communications or public affairs	50	39	9	2	0	0	0	89	2	80
2019	Security	42	58	0	0	0	0	0	100	0	11
2019	Science and technology	34	57	9	0	0	0	0	91	0	20
2019	Administration and operations	46	43	7	2	1	0	0	89	3	273
2019	Human resources	53	44	1	0	0	1	0	99	0	65
2019	Financial management	60	33	6	0	0	0	0	94	0	53
2019	Real property	33	57	10	0	0	0	0	90	0	11
2019	Information management	50	28	8	0	6	8	0	84	7	21
2019	Information technology	33	52	11	2	3	0	0	85	4	39
2019	Internal audit	54	31	15	0	0	0	0	85	0	13
2019	Evaluation	45	55	0	0	0	0	0	100	0	12
2019	Data sciences	60	34	6	0	0	0	0	94	0	17
2019	Policy	50	37	8	3	2	1	0	88	4	183
2019	Project management	33	45	15	7	1	0	0	77	8	101
2019	Other services to the public	42	41	8	7	2	0	0	83	8	57
2019	None of the above	56	30	5	6	0	3	0	88	6	89
2018	Client contact centre	47	39	9	6	0	0	0	85	6	32
2018	Communications or public affairs	44	47	3	5	0	1	0	92	5	95
2018	Science and technology	34	42	23	0	0	0	0	77	0	20
2018	Administration and operations	47	41	8	3	1	0	0	88	3	257
2018	Human resources	57	36	1	0	0	5	0	99	0	71
2018	Financial management	45	48	7	0	0	0	0	93	0	62
2018	Information management	49	37	14	0	0	0	0	86	0	14
2018	Information technology	54	35	8	3	0	0	0	89	3	38
2018	Internal audit	59	34	7	0	0	0	0	93	0	12
2018	Evaluation	59	32	5	4	0	0	0	91	4	21
2018	Data sciences	44	56	0	0	0	0	0	100	0	22
2018	Policy	44	41	6	5	1	3	0	88	6	193
2018	Project management	46	41	11	0	0	2	0	88	0	121
2018	Other services to the public	45	41	4	5	3	2	0	88	9	67
2018	None of the above	43	41	11	3	1	1	0	84	5	130
2017	Client contact centre	46	40	10	3	2	0	0	86	4	57
2017	Communications or public affairs	40	42	11	4	1	1	0	84	5	90
2017	Security	54	33	7	0	7	0	0	86	7	14
2017	Science and technology	43	43	8	3	0	0	4	89	3	24
2017	Administration and operations	37	49	5	4	1	3	0	89	6	273
2017	Human resources	53	41	4	0	0	2	0	95	0	68
2017	Financial management	37	38	12	8	2	3	0	77	10	59
2017	Procurement	59	20	10	0	0	11	0	89	0	10
2017	Information management	44	36	13	0	7	0	0	80	7	24
2017	Information technology	30	44	16	4	2	2	2	77	6	55
2017	Internal audit	30	59	0	6	0	6	0	94	6	15
2017	Evaluation	16	68	16	0	0	0	0	84	0	11
2017	Policy	41	43	11	2	2	1	0	84	5	159
2017	Project management	35	48	10	3	1	3	0	85	4	139
2017	Other services to the public	35	42	9	3	2	8	0	85	5	60
2017	None of the above	40	43	7	1	4	5	0	87	5	159

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	36	12	4	2	8	0	79	7	39
2020	Communications or public affairs	35	43	9	8	1	4	0	81	10	85
2020	Security	72	7	7	14	0	0	0	79	14	14
2020	Science and technology	37	33	21	0	0	10	0	77	0	19
2020	Administration and operations	43	34	11	9	2	1	0	78	11	321
2020	Human resources	49	36	8	3	0	5	0	89	3	77
2020	Financial management	40	48	10	0	0	2	0	90	0	58
2020	Information management	57	21	5	5	11	0	0	79	16	17
2020	Information technology	42	33	11	2	7	4	2	79	10	55
2020	Internal audit	70	24	6	0	0	0	0	94	0	17
2020	Evaluation	12	41	6	23	0	18	0	64	29	17
2020	Data sciences	18	51	13	0	13	5	0	72	14	16
2020	Policy	27	40	13	13	6	2	0	68	19	216
2020	Project management	33	38	15	9	4	1	0	72	13	135
2020	Other services to the public	46	28	11	7	3	5	0	78	10	72
2020	None of the above	35	31	20	10	3	2	0	67	13	114

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	43	7	5	2	0	0	85	7	39
2020	Communications or public affairs	52	32	3	9	2	1	0	86	11	85
2020	Security	56	44	0	0	0	0	0	100	0	14
2020	Science and technology	48	37	5	11	0	0	0	84	11	19
2020	Administration and operations	53	24	12	7	4	1	0	77	11	320
2020	Human resources	69	21	6	4	0	0	0	90	4	79
2020	Financial management	52	36	7	4	0	0	2	90	4	58
2020	Information management	42	29	0	10	11	0	8	77	23	17
2020	Information technology	60	20	9	5	5	0	0	80	11	55
2020	Internal audit	60	40	0	0	0	0	0	100	0	17
2020	Evaluation	47	18	18	12	6	0	0	65	18	17
2020	Data sciences	31	38	13	13	0	5	0	72	14	16
2020	Policy	43	33	7	10	5	2	0	78	15	217
2020	Project management	46	28	12	9	5	1	0	74	14	134
2020	Other services to the public	51	29	4	8	6	1	0	82	14	72
2020	None of the above	43	28	6	13	4	4	1	76	18	113

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	50	31	11	5	0	2	0	83	5	39
2020	Communications or public affairs	66	18	11	5	0	0	1	84	5	85
2020	Security	79	21	0	0	0	0	0	100	0	14
2020	Science and technology	65	21	0	0	0	14	0	100	0	19
2020	Administration and operations	59	25	9	2	2	1	1	86	4	317
2020	Human resources	70	25	5	0	0	0	0	95	0	77
2020	Financial management	61	30	5	0	2	0	2	93	2	59
2020	Information management	61	13	10	5	11	0	0	74	16	17
2020	Information technology	62	22	9	2	4	2	0	85	6	55
2020	Internal audit	78	17	0	0	0	0	6	100	0	17
2020	Evaluation	38	43	13	6	0	0	0	81	6	16
2020	Data sciences	44	38	7	7	0	5	0	86	7	16
2020	Policy	55	28	7	5	3	1	0	84	8	215
2020	Project management	52	26	8	10	1	3	0	80	12	135
2020	Other services to the public	66	14	7	7	1	5	0	84	9	71
2020	None of the above	54	26	9	6	2	3	0	83	8	114

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	37	11	5	7	0	0	77	12	39
2020	Communications or public affairs	41	33	19	2	2	2	0	76	5	85
2020	Security	42	35	16	7	0	0	0	77	7	14
2020	Science and technology	36	36	12	11	0	5	0	76	12	19
2020	Administration and operations	44	35	10	7	3	0	0	79	10	320
2020	Human resources	65	28	7	0	0	0	0	93	0	79
2020	Financial management	46	50	3	0	2	0	0	95	2	58
2020	Information management	60	24	0	10	6	0	0	84	16	17
2020	Information technology	46	34	9	4	5	2	0	81	9	55
2020	Internal audit	84	16	0	0	0	0	0	100	0	17
2020	Evaluation	29	29	24	18	0	0	0	59	18	17
2020	Data sciences	24	49	12	0	14	0	0	73	14	15
2020	Policy	29	41	13	11	4	2	0	71	16	217
2020	Project management	31	42	10	11	5	1	0	73	16	135
2020	Other services to the public	43	34	10	11	1	1	0	78	12	72
2020	None of the above	37	34	10	11	4	3	0	74	16	115
2019	Client contact centre	44	38	11	3	2	3	0	84	5	36
2019	Communications or public affairs	30	49	14	5	1	0	1	80	6	80
2019	Security	26	56	0	0	18	0	0	82	18	11
2019	Science and technology	16	40	15	24	5	0	0	56	29	19
2019	Administration and operations	34	44	13	6	3	0	1	78	9	277
2019	Human resources	54	33	7	1	3	0	1	89	4	67
2019	Financial management	55	38	5	2	0	0	0	94	2	53
2019	Real property	10	45	17	17	10	0	0	55	27	11
2019	Information management	43	35	12	4	6	0	0	78	10	21
2019	Information technology	26	45	16	4	8	0	0	71	12	39
2019	Internal audit	61	23	8	8	0	0	0	85	8	13
2019	Evaluation	22	47	7	8	8	8	0	75	17	12
2019	Data sciences	38	45	11	6	0	0	0	83	6	17
2019	Policy	33	39	13	12	3	1	0	73	15	184
2019	Project management	18	48	19	8	5	1	0	67	14	104
2019	Other services to the public	25	47	14	7	7	0	0	72	14	56
2019	None of the above	41	38	13	3	5	1	0	79	8	89
2018	Client contact centre	42	31	22	6	0	0	0	72	6	32
2018	Communications or public affairs	33	40	11	10	5	2	0	74	15	96
2018	Science and technology	39	42	9	10	0	0	0	81	10	20
2018	Administration and operations	35	42	14	6	3	0	0	77	9	259
2018	Human resources	51	36	9	4	0	1	0	87	4	73
2018	Financial management	37	47	11	2	2	2	0	86	3	63
2018	Information management	26	67	7	0	0	0	0	93	0	14
2018	Information technology	38	43	8	11	0	0	0	81	11	38
2018	Internal audit	44	22	26	7	0	0	0	66	7	12
2018	Evaluation	31	55	0	4	9	0	0	87	13	21
2018	Data sciences	35	35	8	9	8	5	0	73	18	22
2018	Policy	28	41	13	13	3	2	0	71	17	194
2018	Project management	40	35	14	7	2	2	0	76	10	122
2018	Other services to the public	30	41	21	5	1	1	0	72	7	67
2018	None of the above	34	37	14	8	5	1	0	72	14	130
2017	Client contact centre	24	48	17	10	2	0	0	72	11	57
2017	Communications or public affairs	19	51	13	14	1	2	0	72	15	91
2017	Security	43	30	0	7	21	0	0	72	28	14
2017	Science and technology	30	59	7	4	0	0	0	89	4	24
2017	Administration and operations	23	54	12	7	3	0	0	77	11	273
2017	Human resources	36	38	14	9	4	0	0	74	13	68
2017	Financial management	28	58	8	5	1	0	0	86	6	58
2017	Procurement	30	20	20	20	11	0	0	49	31	10
2017	Information management	40	33	16	12	0	0	0	72	12	24
2017	Information technology	14	46	28	5	2	5	0	63	8	56
2017	Internal audit	28	42	12	12	0	6	0	74	12	15
2017	Evaluation	16	33	8	8	16	18	0	60	30	11
2017	Data sciences	27	27	9	19	20	0	0	53	38	10
2017	Policy	20	41	14	15	7	2	0	63	23	160
2017	Project management	20	51	15	9	4	2	0	72	12	139
2017	Other services to the public	26	48	14	9	3	0	0	74	12	60
2017	None of the above	29	44	10	9	6	3	0	75	15	159

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	48	5	4	0	0	0	91	4	39
2020	Communications or public affairs	53	35	8	4	0	0	0	88	4	84
2020	Security	42	42	7	9	0	0	0	84	9	14
2020	Science and technology	42	31	11	11	0	5	0	77	11	19
2020	Administration and operations	36	50	9	4	0	0	0	87	4	320
2020	Human resources	57	31	10	2	0	0	0	88	2	79
2020	Financial management	40	53	5	2	0	0	0	94	2	59
2020	Information management	57	32	6	5	0	0	0	89	5	17
2020	Information technology	44	44	9	2	2	0	0	87	4	55
2020	Internal audit	54	22	12	12	0	0	0	76	12	17
2020	Evaluation	18	41	18	23	0	0	0	59	23	17
2020	Data sciences	24	64	7	0	0	5	0	93	0	16
2020	Policy	32	45	10	11	1	1	0	78	13	217
2020	Project management	35	47	10	7	1	0	1	82	8	135
2020	Other services to the public	38	44	10	7	1	0	0	82	8	72
2020	None of the above	36	46	10	7	1	0	0	82	8	114

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	52	5	2	0	0	0	93	2	38
2020	Communications or public affairs	48	36	7	7	0	1	0	85	8	83
2020	Security	42	28	14	16	0	0	0	70	16	14
2020	Science and technology	27	58	5	6	0	5	0	89	6	19
2020	Administration and operations	36	46	10	7	1	0	0	82	8	320
2020	Human resources	54	29	7	10	0	0	0	83	10	78
2020	Financial management	42	51	7	0	0	0	0	93	0	59
2020	Information management	57	26	6	5	0	0	6	88	6	17
2020	Information technology	42	42	11	4	2	0	0	84	5	55
2020	Internal audit	48	22	18	6	6	0	0	70	12	17
2020	Evaluation	18	41	12	23	6	0	0	59	29	17
2020	Data sciences	31	51	7	0	7	5	0	86	7	16
2020	Policy	30	37	16	13	4	1	0	67	17	215
2020	Project management	34	45	8	11	1	0	1	80	12	135
2020	Other services to the public	41	39	10	7	1	1	0	81	9	72
2020	None of the above	33	49	6	8	2	2	0	83	10	111

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	41	2	9	0	2	5	87	10	39
2020	Communications or public affairs	39	35	20	5	0	1	0	75	5	84
2020	Security	37	49	14	0	0	0	0	86	0	14
2020	Science and technology	37	31	15	12	0	0	5	72	12	19
2020	Administration and operations	33	43	17	5	0	1	1	77	5	316
2020	Human resources	49	31	13	5	0	0	2	82	5	78
2020	Financial management	45	44	10	0	0	0	2	90	0	59
2020	Information management	55	28	6	5	0	0	6	88	6	17
2020	Information technology	35	27	31	2	5	0	0	62	7	55
2020	Internal audit	66	22	6	6	0	0	0	88	6	17
2020	Evaluation	23	30	24	18	6	0	0	53	23	17
2020	Data sciences	18	58	7	7	0	5	7	85	7	16
2020	Policy	27	42	19	8	1	1	1	71	9	216
2020	Project management	33	42	16	5	2	1	1	77	7	133
2020	Other services to the public	43	38	10	4	1	1	3	84	6	72
2020	None of the above	27	44	16	8	1	1	3	74	9	114

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	44	53	2	0	0	0	0	98	0	39
2020	Communications or public affairs	57	32	7	2	0	1	1	90	3	83
2020	Security	58	42	0	0	0	0	0	100	0	14
2020	Science and technology	32	36	17	5	0	0	10	76	5	19
2020	Administration and operations	47	41	9	2	1	0	1	88	2	320
2020	Human resources	62	33	5	0	0	0	0	95	0	79
2020	Financial management	58	35	5	2	0	0	0	93	2	59
2020	Information management	65	18	6	5	0	0	6	88	6	17
2020	Information technology	47	33	7	9	2	2	0	81	11	55
2020	Internal audit	67	33	0	0	0	0	0	100	0	17
2020	Evaluation	29	65	0	0	0	6	0	100	0	17
2020	Data sciences	37	44	7	7	0	5	0	86	7	16
2020	Policy	50	33	8	2	3	3	0	86	5	216
2020	Project management	47	35	13	2	1	1	1	83	4	134
2020	Other services to the public	57	32	5	3	0	1	1	92	3	72
2020	None of the above	49	28	16	3	1	1	3	80	4	114

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	26	2	0	0	0	0	98	0	39
2020	Communications or public affairs	84	12	2	0	0	1	1	98	0	84
2020	Security	93	7	0	0	0	0	0	100	0	14
2020	Science and technology	94	6	0	0	0	0	0	100	0	19
2020	Administration and operations	79	18	2	0	0	0	0	98	0	320
2020	Human resources	84	16	0	0	0	0	0	100	0	79
2020	Financial management	82	17	2	0	0	0	0	98	0	59
2020	Information management	81	19	0	0	0	0	0	100	0	17
2020	Information technology	82	15	0	2	2	0	0	96	4	55
2020	Internal audit	94	6	0	0	0	0	0	100	0	17
2020	Evaluation	88	6	0	6	0	0	0	94	6	17
2020	Data sciences	87	7	0	0	0	7	0	100	0	16
2020	Policy	89	9	1	0	0	1	0	99	0	216
2020	Project management	77	19	1	0	1	1	1	98	1	134
2020	Other services to the public	78	8	7	1	0	4	1	91	1	72
2020	None of the above	77	17	0	1	0	5	0	99	1	114

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	40	7	0	0	0	0	93	0	39
2020	Communications or public affairs	59	33	5	2	0	1	0	93	2	85
2020	Security	63	37	0	0	0	0	0	100	0	14
2020	Science and technology	59	36	0	0	0	5	0	100	0	19
2020	Administration and operations	56	36	6	2	0	1	0	93	2	318
2020	Human resources	69	26	4	0	0	1	0	96	0	79
2020	Financial management	61	36	3	0	0	0	0	97	0	59
2020	Information management	57	37	6	0	0	0	0	94	0	17
2020	Information technology	56	27	11	0	2	2	2	87	2	55
2020	Internal audit	76	24	0	0	0	0	0	100	0	17
2020	Evaluation	30	59	12	0	0	0	0	88	0	17
2020	Data sciences	38	40	18	0	0	5	0	81	0	16
2020	Policy	49	35	9	5	1	1	0	85	6	217
2020	Project management	57	30	8	3	1	0	1	88	5	134
2020	Other services to the public	64	24	5	5	0	0	1	89	6	72
2020	None of the above	56	35	5	1	0	3	0	94	1	114

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	29	5	2	2	0	90	5	39
2020	Communications or public affairs	61	29	5	5	1	0	90	6	83
2020	Security	72	28	0	0	0	0	100	0	14
2020	Science and technology	59	36	5	0	0	0	95	0	19
2020	Administration and operations	59	27	6	5	2	0	86	8	320
2020	Human resources	65	26	6	2	0	0	91	2	79
2020	Financial management	65	25	5	3	2	0	90	5	59
2020	Information management	55	24	11	5	5	0	79	10	17
2020	Information technology	60	27	7	2	4	0	87	5	55
2020	Internal audit	78	18	4	0	0	0	96	0	17
2020	Evaluation	35	53	12	0	0	0	88	0	17
2020	Data sciences	44	44	5	7	0	0	88	7	16
2020	Policy	58	30	4	5	1	1	89	6	217
2020	Project management	57	26	9	5	2	1	84	7	134
2020	Other services to the public	55	31	4	7	1	1	88	8	72
2020	None of the above	55	27	7	7	3	2	83	10	114

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	41	2	2	2	0	0	93	4	39
2020	Communications or public affairs	61	29	6	2	0	0	1	92	2	85
2020	Security	65	35	0	0	0	0	0	100	0	14
2020	Science and technology	68	27	5	0	0	0	0	95	0	19
2020	Administration and operations	57	28	9	5	1	0	0	86	5	319
2020	Human resources	69	26	2	2	0	1	0	96	2	79
2020	Financial management	65	32	3	0	0	0	0	97	0	59
2020	Information management	70	19	11	0	0	0	0	89	0	17
2020	Information technology	56	29	9	2	2	2	0	87	4	55
2020	Internal audit	78	16	6	0	0	0	0	94	0	17
2020	Evaluation	47	29	6	0	6	12	0	87	6	17
2020	Data sciences	54	40	7	0	0	0	0	93	0	16
2020	Policy	51	31	10	5	2	0	0	83	7	216
2020	Project management	55	31	8	3	2	1	0	87	5	133
2020	Other services to the public	57	21	14	4	1	0	3	80	6	72
2020	None of the above	55	30	10	3	3	0	0	84	6	114

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	43	38	11	4	4	0	0	81	8	26
2020	Administration and operations	19	53	15	11	2	0	1	72	13	115
2020	Human resources	26	52	4	13	0	0	4	82	14	23
2020	Financial management	8	77	7	8	0	0	0	84	8	25
2020	Information technology	18	59	18	0	6	0	0	76	6	17
2020	Policy	17	51	17	10	4	2	0	70	13	84
2020	Project management	21	45	5	17	5	2	5	71	24	40
2020	Other services to the public	33	47	7	13	0	0	0	80	13	15
2020	None of the above	19	55	16	10	0	0	0	74	10	31
2019	Communications or public affairs	18	64	5	12	0	0	0	82	12	17
2019	Administration and operations	21	53	13	10	0	2	0	76	10	105
2019	Human resources	37	42	21	0	0	0	0	79	0	19
2019	Financial management	31	37	33	0	0	0	0	67	0	19
2019	Information technology	33	41	0	11	0	0	15	87	13	15
2019	Policy	29	53	3	12	0	2	2	84	13	67
2019	Project management	18	64	9	9	0	0	0	82	9	22
2019	Other services to the public	19	30	19	25	6	0	0	50	31	15
2019	None of the above	30	57	4	9	0	0	0	87	9	23

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	96	4	26
2020	Administration and operations	100	0	115
2020	Human resources	96	4	23
2020	Financial management	100	0	25
2020	Information technology	100	0	17
2020	Policy	100	0	84
2020	Project management	98	2	40
2020	Other services to the public	100	0	15
2020	None of the above	100	0	31

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	8	49	23	8	8	0	4	59	17	25
2020	Administration and operations	18	23	25	22	10	1	0	42	33	115
2020	Human resources	9	54	18	4	14	0	0	64	18	22
2020	Financial management	16	31	28	16	4	4	0	50	21	25
2020	Information technology	29	35	18	0	18	0	0	65	18	17
2020	Policy	13	33	18	21	14	0	0	47	36	84
2020	Project management	8	49	23	10	8	0	3	58	18	39
2020	Other services to the public	20	39	27	13	0	0	0	59	13	15
2020	None of the above	13	19	26	36	6	0	0	32	42	31

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	13	87	39
2020	Communications or public affairs	7	93	85
2020	Security	7	93	14
2020	Science and technology	0	100	19
2020	Administration and operations	7	93	320
2020	Human resources	12	88	78
2020	Financial management	3	97	59
2020	Information management	5	95	17
2020	Information technology	13	87	55
2020	Internal audit	6	94	17
2020	Evaluation	6	94	17
2020	Data sciences	13	87	16
2020	Policy	8	92	215
2020	Project management	9	91	135
2020	Other services to the public	10	90	71
2020	None of the above	10	90	114

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	39
2020	Communications or public affairs	7	93	85
2020	Security	7	93	14
2020	Science and technology	5	95	19
2020	Administration and operations	9	91	320
2020	Human resources	17	83	79
2020	Financial management	7	93	59
2020	Information management	27	73	17
2020	Information technology	13	87	55
2020	Internal audit	12	88	17
2020	Evaluation	23	77	17
2020	Data sciences	7	93	16
2020	Policy	15	85	216
2020	Project management	13	87	135
2020	Other services to the public	11	89	72
2020	None of the above	9	91	114
2019	Client contact centre	16	84	38
2019	Communications or public affairs	10	90	80
2019	Security	20	80	10
2019	Science and technology	22	78	20
2019	Administration and operations	11	89	278
2019	Human resources	15	85	67
2019	Financial management	10	90	53
2019	Real property	0	100	11
2019	Information management	20	80	20
2019	Information technology	20	80	38
2019	Internal audit	8	92	13
2019	Evaluation	16	84	12
2019	Data sciences	28	72	17
2019	Policy	19	81	183
2019	Project management	17	83	104
2019	Other services to the public	17	83	57
2019	None of the above	14	86	89
2017	Client contact centre	14	86	57
2017	Communications or public affairs	11	89	91
2017	Administration and operations	14	86	274
2017	Human resources	26	74	68
2017	Financial management	14	86	59
2017	Information technology	16	84	56
2017	Policy	11	89	158
2017	Project management	19	81	139
2017	Other services to the public	17	83	60
2017	None of the above	14	86	159
2014	Client contact centre	9	91	63
2014	Communications or public affairs	11	89	111
2014	Security	0	100	11
2014	Science and technology	0	100	25
2014	Administration and operations	14	86	357
2014	Human resources	14	86	73
2014	Financial management	10	90	77
2014	Information technology	13	87	70
2014	Other services to the public	13	87	117
2014	None of the above	14	86	325

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	41	59	31
2020	Human resources	29	71	13
2020	Policy	69	31	32
2020	Project management	50	50	18
2020	None of the above	70	30	10

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	81	19	31
2020	Human resources	93	7	13
2020	Policy	75	25	32
2020	Project management	61	39	18
2020	None of the above	80	20	10
2019	Administration and operations	82	18	31
2019	Human resources	100	0	11
2019	Policy	83	17	33
2019	Project management	94	6	18
2019	Other services to the public	80	20	10
2019	None of the above	86	14	12
2017	Communications or public affairs	80	20	10
2017	Administration and operations	83	17	39
2017	Human resources	100	0	18
2017	Policy	79	21	19
2017	Project management	89	11	27
2017	Other services to the public	73	27	11
2017	None of the above	92	8	23
2014	Communications or public affairs	73	27	12
2014	Administration and operations	86	14	51
2014	Human resources	91	9	11
2014	Information technology	89	11	10
2014	Other services to the public	81	19	15
2014	None of the above	79	21	43

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	43	45	4	4	4	0	0	88	8	25
2020	Human resources	54	27	19	0	0	0	0	81	0	12
2020	Policy	37	42	4	13	4	0	0	79	17	24
2020	Project management	73	18	0	0	0	0	9	100	0	11
2019	Administration and operations	62	28	6	4	0	0	0	90	4	24
2019	Human resources	81	9	10	0	0	0	0	90	0	11
2019	Policy	68	25	7	0	0	0	0	93	0	26
2019	Project management	52	42	6	0	0	0	0	94	0	17
2019	None of the above	57	25	0	10	8	0	0	82	18	10
2017	Administration and operations	39	44	11	0	3	3	0	85	3	31
2017	Human resources	67	33	0	0	0	0	0	100	0	18
2017	Policy	34	53	7	0	7	0	0	87	7	15
2017	Project management	54	42	4	0	0	0	0	96	0	24
2017	None of the above	55	22	9	9	5	0	0	78	14	21
2014	Administration and operations	55	31	0	9	0	2	2	91	9	44
2014	Human resources	58	29	13	0	0	0	0	87	0	10
2014	Other services to the public	73	17	10	0	0	0	0	90	0	12
2014	None of the above	45	43	3	6	3	0	0	88	9	34

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	43	5	5	0	0	2	90	5	39
2020	Communications or public affairs	57	30	7	3	0	4	0	90	4	85
2020	Security	79	14	7	0	0	0	0	93	0	14
2020	Science and technology	76	19	5	0	0	0	0	95	0	19
2020	Administration and operations	57	27	6	4	1	2	4	89	5	321
2020	Human resources	72	22	2	3	0	0	0	94	3	79
2020	Financial management	41	43	8	0	0	2	7	91	0	59
2020	Information management	39	29	5	6	13	8	0	74	20	17
2020	Information technology	62	24	5	4	4	0	2	87	7	55
2020	Internal audit	72	6	0	10	6	0	6	83	17	17
2020	Evaluation	53	35	6	0	6	0	0	88	6	17
2020	Data sciences	23	46	18	7	0	0	6	74	7	16
2020	Policy	55	29	4	4	3	1	4	89	7	217
2020	Project management	50	30	7	8	1	4	1	84	9	135
2020	Other services to the public	56	28	4	4	0	0	8	91	4	72
2020	None of the above	53	27	10	5	2	1	2	83	7	115

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	55	10	0	61	39	39
2020	Communications or public affairs	39	40	20	1	51	49	85
2020	Security	44	49	7	0	53	47	14
2020	Science and technology	32	51	17	0	61	39	19
2020	Administration and operations	26	55	18	2	68	32	321
2020	Human resources	25	65	10	0	73	27	79
2020	Financial management	25	60	15	0	70	30	59
2020	Information management	34	55	11	0	62	38	17
2020	Information technology	22	53	25	0	71	29	55
2020	Internal audit	40	36	24	0	47	53	17
2020	Evaluation	35	47	18	0	57	43	17
2020	Data sciences	27	56	18	0	68	32	16
2020	Policy	32	49	18	0	60	40	217
2020	Project management	33	41	24	1	56	44	135
2020	Other services to the public	25	54	20	1	68	32	72
2020	None of the above	29	52	18	1	64	36	115

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	30	70	14
2020	Communications or public affairs	33	67	33
2020	Administration and operations	38	62	85
2020	Human resources	45	55	20
2020	Financial management	27	73	15
2020	Information technology	92	8	12
2020	Policy	30	70	70
2020	Project management	31	69	44
2020	Other services to the public	33	67	18
2020	None of the above	32	68	33

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	21	28	0	12	0	7	57	13	14
2020	Communications or public affairs	12	23	27	6	13	3	16	43	23	33
2020	Administration and operations	22	27	26	18	4	1	2	51	22	85
2020	Human resources	35	20	15	0	15	5	10	65	18	20
2020	Financial management	27	53	14	6	0	0	0	80	6	15
2020	Information technology	50	33	8	0	8	0	0	83	8	12
2020	Policy	13	39	7	23	15	0	3	54	39	69
2020	Project management	18	29	10	14	22	2	4	50	39	44
2020	Other services to the public	11	51	11	22	0	5	0	65	23	18
2020	None of the above	12	27	20	19	20	0	3	40	40	33

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	8	38	7	28	0	8	21	39	13
2020	Communications or public affairs	6	27	15	11	31	6	3	36	47	33
2020	Administration and operations	6	16	24	23	27	2	1	23	52	85
2020	Human resources	15	25	15	20	25	0	0	40	45	20
2020	Financial management	14	13	7	34	26	0	7	29	64	15
2020	Information technology	25	33	8	17	17	0	0	58	33	12
2020	Policy	4	16	15	20	41	1	3	21	64	69
2020	Project management	11	22	5	26	34	0	2	34	61	44
2020	Other services to the public	11	16	16	22	29	5	0	29	54	18
2020	None of the above	3	16	17	23	37	0	3	20	62	33

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	12	12	7	13	0	7	64	22	39
2020	Communications or public affairs	38	15	22	12	3	1	8	58	17	85
2020	Security	37	35	14	0	8	7	0	77	8	14
2020	Science and technology	37	17	12	5	0	0	29	76	7	19
2020	Administration and operations	36	18	18	7	10	3	10	61	19	321
2020	Human resources	36	11	14	20	4	1	14	55	28	79
2020	Financial management	41	15	12	13	7	0	12	64	22	59
2020	Information management	45	0	8	0	24	0	24	59	31	17
2020	Information technology	38	18	20	11	5	2	5	61	18	55
2020	Internal audit	37	6	18	22	17	0	0	42	40	17
2020	Evaluation	36	6	18	23	6	0	12	47	33	17
2020	Data sciences	43	33	13	0	7	0	5	80	7	16
2020	Policy	47	21	11	6	7	2	6	74	14	217
2020	Project management	37	18	11	11	10	2	11	63	24	135
2020	Other services to the public	37	12	14	8	10	3	16	61	22	72
2020	None of the above	44	15	18	4	6	1	12	68	12	115
2019	Client contact centre	30	15	10	13	20	0	12	51	37	38
2019	Communications or public affairs	29	28	12	12	15	0	5	60	28	79
2019	Security	44	9	34	0	0	0	13	61	0	11
2019	Science and technology	49	13	4	16	13	0	4	65	30	20
2019	Administration and operations	30	20	19	12	12	0	7	54	26	274
2019	Human resources	45	19	9	16	7	0	4	67	24	66
2019	Financial management	39	14	15	13	15	0	4	55	29	52
2019	Real property	37	10	26	20	8	0	0	47	27	11
2019	Information management	53	17	3	19	4	0	4	73	24	21
2019	Information technology	33	16	20	17	9	0	6	52	27	38
2019	Internal audit	28	17	31	0	25	0	0	44	25	12
2019	Evaluation	30	0	16	16	23	0	16	35	46	12
2019	Data sciences	28	34	0	11	11	10	5	74	26	17
2019	Policy	34	17	17	13	13	0	7	54	28	183
2019	Project management	30	29	12	7	13	0	9	65	22	101
2019	Other services to the public	40	21	17	7	9	4	2	65	17	54
2019	None of the above	40	21	7	7	10	0	15	72	20	88
2018	Client contact centre	54	6	14	14	9	0	3	62	23	32
2018	Communications or public affairs	29	19	17	11	17	0	6	52	30	96
2018	Science and technology	38	10	10	0	18	0	25	64	23	20
2018	Administration and operations	32	18	15	15	13	1	6	54	29	259
2018	Human resources	37	10	17	17	9	3	9	53	28	73
2018	Financial management	28	21	16	15	14	0	7	52	31	63
2018	Information management	41	0	13	7	21	0	19	50	34	14
2018	Information technology	35	22	20	8	8	2	5	61	17	38
2018	Internal audit	36	0	15	7	30	0	12	41	42	12
2018	Evaluation	31	23	18	14	9	0	5	57	24	21
2018	Data sciences	40	13	9	22	9	5	3	57	34	22
2018	Policy	33	18	19	9	9	0	12	58	20	190
2018	Project management	35	17	16	8	14	2	9	58	24	122
2018	Other services to the public	39	15	20	14	5	1	6	58	21	67
2018	None of the above	37	17	17	6	12	2	10	60	20	129

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Heritage by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack