2020 Public Service Employee Survey Results for Canadian Heritage by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	40	6	5	2	87	6	63
2020	CS-01	50	40	0	10	0	90	10	10
2020	CS-02	45	41	10	3	0	86	3	29
2020	CS-03	47	47	0	0	7	93	7	15

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	73	19	2	0	5	2	0	94	5	63
2020	CS-01	90	0	0	0	10	0	0	90	10	10
2020	CS-02	62	31	3	0	3	0	0	93	3	29
2020	CS-03	80	13	0	0	7	0	0	93	7	15
2017	CS	67	17	5	5	2	2	2	87	7	58
2017	CS-02	50	23	9	9	5	0	5	76	14	22
2017	CS-03	62	25	6	0	0	6	0	93	0	16
2014	CS	58	34	3	1	1	1	0	94	3	67
2014	CS-01	67	27	7	0	0	0	0	93	0	15
2014	CS-02	54	38	0	0	4	4	0	96	4	24
2014	CS-03	55	40	0	5	0	0	0	95	5	20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	26	13	15	3	69	18	62
2020	CS-01	40	40	10	0	10	80	10	10
2020	CS-02	43	18	21	18	0	61	18	28
2020	CS-03	53	27	0	13	7	80	20	15
2019	CS	58	30	5	5	3	88	8	40
2019	CS-02	38	38	8	15	0	77	15	13
2019	CS-03	80	10	0	0	10	90	10	10
2017	CS	56	36	3	3	2	92	5	59
2017	CS-02	45	45	5	5	0	91	5	22
2017	CS-03	64	24	0	6	6	88	12	17
2014	CS	40	39	10	7	3	79	10	67
2014	CS-01	27	53	7	13	0	80	13	15
2014	CS-02	38	29	25	0	8	67	8	24
2014	CS-03	45	40	0	15	0	85	15	20

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	35	16	3	5	0	5	75	8	63
2020	CS-01	30	40	20	10	0	0	0	70	10	10
2020	CS-02	34	38	10	3	7	0	7	78	11	29
2020	CS-03	40	33	13	0	7	0	7	79	7	15
2019	CS	38	30	15	13	5	0	0	68	18	40
2019	CS-02	38	38	8	15	0	0	0	77	15	13
2019	CS-03	40	20	20	10	10	0	0	60	20	10
2018	CS	34	29	16	13	5	3	0	65	19	38
2018	CS-02	33	22	28	6	6	6	0	59	12	18
2018	CS-03	36	36	0	18	9	0	0	73	27	11
2017	CS	32	44	12	9	2	2	0	78	10	59
2017	CS-02	14	59	9	14	0	5	0	76	14	22
2017	CS-03	41	42	6	6	6	0	0	82	12	17
2014	CS	15	34	16	25	9	0	0	49	34	67
2014	CS-01	13	40	7	20	20	0	0	53	40	15
2014	CS-02	8	38	25	21	8	0	0	46	29	24
2014	CS-03	20	25	15	35	5	0	0	45	40	20

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	29	13	2	5	0	81	6	63
2020	CS-01	50	30	0	0	20	0	80	20	10
2020	CS-02	48	28	21	3	0	0	76	3	29
2020	CS-03	67	20	7	0	7	0	87	7	15
2019	CS	50	40	3	5	3	0	90	8	40
2019	CS-02	38	46	8	8	0	0	85	8	13
2019	CS-03	70	20	0	0	10	0	90	10	10
2017	CS	51	42	5	2	0	0	93	2	59
2017	CS-02	45	45	5	5	0	0	91	5	22
2017	CS-03	64	24	12	0	0	0	88	0	17
2014	CS	39	39	13	3	4	1	79	8	67
2014	CS-01	13	47	20	13	7	0	60	20	15
2014	CS-02	38	38	17	0	4	4	78	4	24
2014	CS-03	55	30	10	0	5	0	85	5	20

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	33	6	3	5	0	0	86	8	63
2020	CS-01	50	30	0	10	10	0	0	80	20	10
2020	CS-02	41	48	3	3	3	0	0	90	7	29
2020	CS-03	73	20	0	0	7	0	0	93	7	15
2019	CS	53	45	0	0	3	0	0	98	3	40
2019	CS-02	54	46	0	0	0	0	0	100	0	13
2019	CS-03	60	30	0	0	10	0	0	90	10	10
2018	CS	47	34	11	5	0	3	0	84	5	38
2018	CS-02	39	39	11	6	0	6	0	82	6	18
2018	CS-03	55	27	9	9	0	0	0	82	9	11
2017	CS	54	36	5	3	0	0	2	91	3	59
2017	CS-02	41	41	9	9	0	0	0	82	9	22
2017	CS-03	58	36	0	0	0	0	6	100	0	17
2014	CS	33	46	9	4	4	3	0	82	9	67
2014	CS-01	27	60	7	0	0	7	0	93	0	15
2014	CS-02	38	33	8	8	8	4	0	74	17	24
2014	CS-03	30	55	10	5	0	0	0	85	5	20

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	32	6	5	8	0	81	13	63
2020	CS-01	40	40	0	10	10	0	80	20	10
2020	CS-02	45	41	3	3	7	0	86	10	29
2020	CS-03	53	27	7	7	7	0	80	13	15
2019	CS	45	38	8	8	3	0	83	10	40
2019	CS-02	31	69	0	0	0	0	100	0	13
2019	CS-03	50	20	0	20	10	0	70	30	10
2018	CS	34	39	11	8	8	0	74	16	38
2018	CS-02	28	44	6	11	11	0	72	22	18
2018	CS-03	45	36	18	0	0	0	82	0	11
2017	CS	44	34	15	5	2	0	78	7	59
2017	CS-02	27	41	23	9	0	0	68	9	22
2017	CS-03	47	42	6	0	6	0	88	6	17
2014	CS	19	51	19	1	7	1	71	9	67
2014	CS-01	20	33	40	0	0	7	57	0	15
2014	CS-02	21	50	17	0	13	0	71	13	24
2014	CS-03	15	65	10	5	5	0	80	10	20

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	30	13	3	5	79	8	63
2020	CS-01	60	10	10	20	0	70	20	10
2020	CS-02	41	38	14	0	7	79	7	29
2020	CS-03	60	33	0	0	7	93	7	15
2019	CS	43	40	13	3	3	83	5	40
2019	CS-02	46	38	15	0	0	85	0	13
2019	CS-03	20	50	10	10	10	70	20	10
2018	CS	42	34	16	5	3	76	8	38
2018	CS-02	44	39	6	6	6	83	11	18
2018	CS-03	45	36	9	9	0	82	9	11
2017	CS	41	32	15	12	0	73	12	59
2017	CS-02	32	32	14	23	0	64	23	22
2017	CS-03	35	24	30	12	0	58	12	17
2014	CS	24	45	18	6	7	69	13	67
2014	CS-01	20	53	20	7	0	73	7	15
2014	CS-02	21	50	13	8	8	71	17	24
2014	CS-03	20	35	30	5	10	55	15	20

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	35	16	5	3	0	76	8	63
2020	CS-01	20	50	10	10	10	0	70	20	10
2020	CS-02	45	34	14	7	0	0	79	7	29
2020	CS-03	60	20	13	0	7	0	80	7	15
2019	CS	33	50	10	3	5	0	83	8	40
2019	CS-02	38	54	0	8	0	0	92	8	13
2019	CS-03	30	40	10	0	20	0	70	20	10
2018	CS	34	39	8	13	5	0	74	18	38
2018	CS-02	22	56	6	11	6	0	78	17	18
2018	CS-03	55	27	0	18	0	0	82	18	11
2017	CS	34	44	12	7	2	2	80	9	59
2017	CS-02	32	36	14	9	5	5	71	14	22
2017	CS-03	35	59	0	6	0	0	94	6	17

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	33	10	2	5	0	84	6	63
2020	CS-01	60	20	10	0	10	0	80	10	10
2020	CS-02	45	41	10	0	3	0	86	3	29
2020	CS-03	47	40	7	0	7	0	87	7	15
2019	CS	43	38	18	0	3	0	80	3	40
2019	CS-02	31	54	15	0	0	0	85	0	13
2019	CS-03	60	10	20	0	10	0	70	10	10
2018	CS	42	47	11	0	0	0	89	0	38
2018	CS-02	44	50	6	0	0	0	94	0	18
2018	CS-03	36	55	9	0	0	0	91	0	11
2017	CS	49	34	9	7	0	2	85	7	59
2017	CS-02	32	36	18	9	0	5	71	10	22
2017	CS-03	58	36	0	6	0	0	94	6	17
2014	CS	31	45	16	6	1	0	76	7	67
2014	CS-01	13	67	13	7	0	0	80	7	15
2014	CS-02	38	42	13	4	4	0	79	8	24
2014	CS-03	20	45	25	10	0	0	65	10	20

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	41	6	3	8	83	11	63
2020	CS-01	40	30	10	0	20	70	20	10
2020	CS-02	31	48	10	3	7	79	10	29
2020	CS-03	53	33	0	7	7	87	13	15
2019	CS	40	43	13	3	3	83	5	40
2019	CS-02	31	62	8	0	0	92	0	13
2019	CS-03	50	20	10	10	10	70	20	10
2018	CS	41	41	14	0	5	81	5	37
2018	CS-02	28	50	11	0	11	78	11	18
2018	CS-03	55	36	9	0	0	91	0	11
2017	CS	41	33	17	9	0	74	9	58
2017	CS-02	27	32	23	18	0	59	18	22
2017	CS-03	44	25	25	6	0	69	6	16

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	62	22	8	3	5	0	84	8	63
2020	CS-01	60	20	0	10	10	0	80	20	10
2020	CS-02	55	31	7	3	3	0	86	7	29
2020	CS-03	73	20	0	0	7	0	93	7	15
2019	CS	53	35	10	0	3	0	88	3	40
2019	CS-02	38	54	8	0	0	0	92	0	13
2019	CS-03	50	30	10	0	10	0	80	10	10
2018	CS	39	45	13	0	3	0	84	3	38
2018	CS-02	28	56	11	0	6	0	83	6	18
2018	CS-03	64	36	0	0	0	0	100	0	11
2017	CS	59	27	12	2	0	0	87	2	59
2017	CS-02	41	41	14	5	0	0	82	5	22
2017	CS-03	64	30	6	0	0	0	94	0	17
2014	CS	51	34	10	1	1	1	86	3	67
2014	CS-01	53	33	0	7	0	7	93	7	15
2014	CS-02	58	21	17	0	4	0	79	4	24
2014	CS-03	40	50	10	0	0	0	90	0	20

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	27	14	8	5	2	73	13	63
2020	CS-01	50	20	0	10	20	0	70	30	10
2020	CS-02	28	34	21	14	0	3	64	14	29
2020	CS-03	67	20	7	0	7	0	87	7	15
2019	CS	35	40	15	8	3	0	75	10	40
2019	CS-02	23	46	23	8	0	0	69	8	13
2019	CS-03	50	20	20	0	10	0	70	10	10
2018	CS	34	39	11	11	5	0	74	16	38
2018	CS-02	22	44	17	11	6	0	67	17	18
2018	CS-03	45	45	0	0	9	0	91	9	11
2017	CS	39	32	15	10	2	1	72	12	59
2017	CS-02	23	32	27	18	0	0	55	18	22
2017	CS-03	47	35	6	6	6	0	82	12	17
2014	CS	19	34	24	21	1	0	54	22	67
2014	CS-01	7	27	27	40	0	0	33	40	15
2014	CS-02	13	38	33	13	4	0	50	17	24
2014	CS-03	25	35	20	20	0	0	60	20	20

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	32	13	5	5	0	0	78	10	63
2020	CS-01	40	20	10	20	10	0	0	60	30	10
2020	CS-02	41	41	10	3	3	0	0	83	7	29
2020	CS-03	53	33	7	0	7	0	0	87	7	15
2019	CS	40	35	15	8	3	0	0	75	10	40
2019	CS-02	23	62	15	0	0	0	0	85	0	13
2019	CS-03	40	30	10	10	10	0	0	70	20	10
2018	CS	37	39	8	11	5	0	0	76	16	38
2018	CS-02	28	50	6	11	6	0	0	78	17	18
2018	CS-03	45	45	0	0	9	0	0	91	9	11
2017	CS	47	32	10	7	2	2	0	81	9	59
2017	CS-02	36	32	18	14	0	0	0	68	14	22
2017	CS-03	53	24	6	6	6	6	0	81	13	17
2014	CS	21	42	19	13	3	0	1	64	17	67
2014	CS-01	0	53	27	20	0	0	0	53	20	15
2014	CS-02	13	50	21	13	4	0	0	63	17	24
2014	CS-03	30	30	20	10	5	0	5	63	16	20

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	35	11	5	3	0	0	81	8	63
2020	CS-01	50	20	20	0	10	0	0	70	10	10
2020	CS-02	38	52	7	3	0	0	0	90	3	29
2020	CS-03	53	27	7	7	7	0	0	80	13	15
2019	CS	28	49	10	5	8	0	0	77	13	39
2019	CS-02	23	69	8	0	0	0	0	92	0	13
2019	CS-03	20	40	10	10	20	0	0	60	30	10
2018	CS	34	39	13	8	5	0	0	74	13	38
2018	CS-02	22	56	11	0	11	0	0	78	11	18
2018	CS-03	45	45	0	9	0	0	0	91	9	11
2017	CS	35	44	10	9	0	2	0	81	9	59
2017	CS-02	27	50	14	9	0	0	0	77	9	22
2017	CS-03	41	36	12	6	0	6	0	81	6	17
2014	CS	17	50	20	11	2	0	2	68	12	66
2014	CS-01	0	64	14	14	0	0	7	69	15	14
2014	CS-02	17	58	17	4	4	0	0	75	8	24
2014	CS-03	10	40	35	15	0	0	0	50	15	20

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	30	6	5	6	83	11	63
2020	CS-01	40	30	10	10	10	70	20	10
2020	CS-02	52	34	3	3	7	86	10	29
2020	CS-03	53	33	7	0	7	87	7	15
2019	CS	53	30	13	3	3	83	5	40
2019	CS-02	31	62	8	0	0	92	0	13
2019	CS-03	50	20	20	0	10	70	10	10
2018	CS	42	39	8	5	5	82	11	38
2018	CS-02	39	39	11	6	6	78	11	18
2018	CS-03	55	45	0	0	0	100	0	11
2017	CS	51	31	14	5	0	81	5	59
2017	CS-02	36	32	27	5	0	68	5	22
2017	CS-03	53	36	6	6	0	88	6	17
2014	CS	24	52	16	6	1	76	7	67
2014	CS-01	7	67	20	7	0	73	7	15
2014	CS-02	33	50	13	4	0	83	4	24
2014	CS-03	15	55	20	10	0	70	10	20

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	40	13	0	3	84	3	63
2020	CS-01	40	50	0	0	10	90	10	10
2020	CS-02	59	24	17	0	0	83	0	29
2020	CS-03	40	60	0	0	0	100	0	15
2019	CS	38	40	15	5	3	78	8	40
2019	CS-02	46	54	0	0	0	100	0	13
2019	CS-03	40	40	10	0	10	80	10	10
2018	CS	53	32	5	5	5	84	11	38
2018	CS-02	56	33	6	0	6	89	6	18
2018	CS-03	36	36	9	18	0	73	18	11
2017	CS	48	35	15	2	0	83	2	59
2017	CS-02	59	23	18	0	0	82	0	22
2017	CS-03	36	58	6	0	0	94	0	17
2014	CS	39	36	16	4	4	75	9	67
2014	CS-01	40	27	20	13	0	67	13	15
2014	CS-02	42	42	13	0	4	83	4	24
2014	CS-03	40	40	15	5	0	80	5	20

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	21	38	17	11	0	2	29	32	63
2020	CS-01	20	30	30	10	10	0	0	20	50	10
2020	CS-02	17	10	45	14	10	0	3	25	29	29
2020	CS-03	0	20	33	27	20	0	0	47	20	15
2019	CS	8	21	44	13	13	0	3	26	29	39
2019	CS-02	0	31	54	8	8	0	0	15	31	13
2019	CS-03	0	30	30	30	10	0	0	40	30	10
2018	CS	14	30	38	11	5	0	3	17	44	37
2018	CS-02	18	24	35	18	6	0	0	24	41	17
2018	CS-03	0	27	55	9	0	0	9	10	30	11
2017	CS	5	15	46	25	7	0	2	33	21	59
2017	CS-02	0	14	55	14	18	0	0	32	14	22
2017	CS-03	6	12	47	30	0	0	6	32	19	17
2014	CS	14	36	33	6	6	2	3	13	52	66
2014	CS-01	7	50	29	7	0	0	7	8	62	14
2014	CS-02	13	29	38	8	8	4	0	17	43	24
2014	CS-03	25	30	25	5	10	0	5	16	58	20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	5	23	37	21	3	2	61	15	62
2020	CS-01	0	10	0	60	30	0	0	90	10	10
2020	CS-02	11	0	39	21	18	7	4	44	12	28
2020	CS-03	7	7	13	47	27	0	0	73	13	15
2019	CS	15	28	25	18	15	0	0	33	43	40
2019	CS-02	0	38	38	15	8	0	0	23	38	13
2019	CS-03	10	20	30	20	20	0	0	40	30	10
2018	CS	8	24	32	16	14	3	3	31	34	37
2018	CS-02	6	24	47	12	12	0	0	24	29	17
2018	CS-03	0	18	18	36	9	9	9	56	22	11
2017	CS	3	17	29	26	10	12	3	42	24	59
2017	CS-02	5	18	18	23	18	18	0	50	28	22
2017	CS-03	6	6	36	30	5	12	6	42	14	17
2014	CS	18	21	27	15	10	6	3	28	43	67
2014	CS-01	7	33	13	27	7	7	7	38	46	15
2014	CS-02	17	13	25	13	17	13	4	35	35	24
2014	CS-03	30	15	35	10	10	0	0	20	45	20

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	8	14	30	24	10	8	6	39	26	63
2020	CS-01	0	10	20	30	20	10	10	63	13	10
2020	CS-02	7	24	21	14	14	10	10	35	39	29
2020	CS-03	0	7	53	40	0	0	0	40	7	15
2019	CS	10	28	40	10	8	0	5	18	39	40
2019	CS-02	0	38	38	8	8	0	8	17	42	13
2019	CS-03	10	10	50	20	10	0	0	30	20	10
2018	CS	14	41	14	19	5	5	3	26	59	37
2018	CS-02	11	39	17	17	6	6	6	25	56	18
2018	CS-03	20	40	10	20	0	10	0	22	67	10
2017	CS	15	20	30	26	2	5	2	29	38	59
2017	CS-02	5	18	36	27	5	9	0	35	25	22
2017	CS-03	24	18	29	18	0	6	6	20	47	17
2014	CS	19	28	31	9	4	4	3	15	52	67
2014	CS-01	20	13	20	20	0	13	13	27	45	15
2014	CS-02	13	29	38	8	8	4	0	17	43	24
2014	CS-03	30	30	35	0	5	0	0	5	60	20

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	5	11	37	29	14	2	3	45	17	63
2020	CS-01	10	10	10	40	30	0	0	70	20	10
2020	CS-02	3	7	41	24	17	0	7	44	11	29
2020	CS-03	0	7	47	40	7	0	0	47	7	15
2019	CS	0	10	40	40	8	0	3	49	10	40
2019	CS-02	0	8	46	38	8	0	0	46	8	13
2019	CS-03	0	10	20	60	10	0	0	70	10	10
2018	CS	5	24	38	16	14	0	3	31	31	37
2018	CS-02	6	12	47	12	24	0	0	35	18	17
2018	CS-03	0	36	36	18	0	0	9	20	40	11
2017	CS	14	15	29	30	9	2	2	40	30	59
2017	CS-02	9	9	32	36	9	5	0	48	19	22
2017	CS-03	24	18	18	23	12	0	6	37	44	17
2014	CS	10	30	31	19	4	1	3	25	42	67
2014	CS-01	0	33	27	27	0	7	7	31	38	15
2014	CS-02	8	21	33	33	4	0	0	38	29	24
2014	CS-03	15	40	30	0	10	0	5	11	58	20

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	11	25	22	21	14	3	3	37	39	63
2020	CS-01	10	10	10	20	40	0	10	67	22	10
2020	CS-02	10	21	28	21	14	3	3	37	33	29
2020	CS-03	0	53	13	27	7	0	0	33	53	15
2019	CS	25	18	35	8	10	3	3	18	45	40
2019	CS-02	15	31	23	15	8	8	0	25	50	13
2019	CS-03	20	20	40	0	10	0	10	11	44	10
2018	CS	22	27	19	14	14	0	5	29	51	37
2018	CS-02	22	22	22	17	11	0	6	29	47	18
2018	CS-03	18	36	18	0	18	0	9	20	60	11
2017	CS	14	27	36	13	7	2	2	21	42	59
2017	CS-02	14	32	27	18	9	0	0	27	45	22
2017	CS-03	6	36	35	12	0	6	6	13	47	17
2014	CS	29	30	20	14	6	0	2	20	60	66
2014	CS-01	27	33	13	13	7	0	7	21	64	15
2014	CS-02	25	33	21	17	4	0	0	21	58	24
2014	CS-03	37	21	16	16	11	0	0	26	58	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	10	14	24	30	17	2	3	50	25	63
2020	CS-01	0	10	10	50	20	10	0	78	11	10
2020	CS-02	10	24	24	21	14	0	7	37	37	29
2020	CS-03	0	7	40	40	13	0	0	53	7	15
2019	CS	23	30	20	15	13	0	0	28	53	40
2019	CS-02	0	46	31	15	8	0	0	23	46	13
2019	CS-03	30	10	20	30	10	0	0	40	40	10
2018	CS	11	29	24	13	18	0	5	33	42	38
2018	CS-02	6	28	33	17	11	0	6	29	35	18
2018	CS-03	9	27	18	9	27	0	9	40	40	11
2017	CS	5	22	38	21	9	3	2	31	29	58
2017	CS-02	5	23	36	27	5	5	0	33	29	22
2017	CS-03	12	18	36	12	12	5	6	27	33	17
2014	CS	6	24	31	27	7	1	3	36	31	67
2014	CS-01	7	20	40	27	0	0	7	29	29	15
2014	CS-02	0	25	29	25	13	4	4	41	27	24
2014	CS-03	15	20	25	30	10	0	0	40	35	20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	6	13	37	27	8	6	2	39	21	62
2020	CS-01	0	20	10	40	10	20	0	63	25	10
2020	CS-02	7	10	48	17	10	3	3	30	19	29
2020	CS-03	0	7	57	29	7	0	0	36	7	14
2019	CS	10	35	28	15	8	3	3	24	47	40
2019	CS-02	8	38	23	23	8	0	0	31	46	13
2019	CS-03	20	10	30	20	0	10	10	25	38	10
2018	CS	13	29	34	13	8	3	0	22	43	38
2018	CS-02	11	33	39	11	6	0	0	17	44	18
2018	CS-03	27	18	36	9	9	0	0	18	45	11
2017	CS	14	22	25	24	9	5	2	35	38	59
2017	CS-02	9	27	14	27	14	9	0	45	40	22
2017	CS-03	30	12	23	24	0	6	6	27	47	17
2014	CS	10	24	39	18	4	1	3	23	36	67
2014	CS-01	7	27	13	33	7	0	13	46	38	15
2014	CS-02	8	21	46	17	4	4	0	22	30	24
2014	CS-03	15	20	50	10	5	0	0	15	35	20

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	2	5	25	44	21	3	67	7	63
2020	CS-01	0	10	20	40	30	0	70	10	10
2020	CS-02	3	3	31	34	21	7	59	7	29
2020	CS-03	0	7	13	60	20	0	80	7	15
2019	CS	8	3	38	25	28	0	53	10	40
2019	CS-02	8	8	38	31	15	0	46	15	13
2019	CS-03	0	0	50	20	30	0	50	0	10

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	32	14	2	2	6	10	79	4	63
2020	CS-01	30	20	40	0	10	0	0	50	10	10
2020	CS-02	34	38	10	3	0	7	7	84	4	29
2020	CS-03	33	27	13	0	0	7	20	82	0	15
2019	CS	35	35	13	5	0	8	5	80	6	40
2019	CS-02	31	31	23	8	0	0	8	67	8	13
2019	CS-03	40	40	0	10	0	10	0	89	11	10
2018	CS	30	38	8	14	5	5	0	71	20	37
2018	CS-02	24	59	6	12	0	0	0	82	12	17
2018	CS-03	27	27	9	27	9	0	0	55	36	11
2017	CS	29	37	12	7	2	10	3	77	10	59
2017	CS-02	18	36	14	9	5	14	5	67	17	22
2017	CS-03	24	41	12	6	0	12	6	78	7	17
2014	CS	24	34	15	3	7	12	4	70	13	67
2014	CS-01	13	53	20	0	0	13	0	77	0	15
2014	CS-02	38	25	13	4	4	13	4	75	10	24
2014	CS-03	10	45	15	5	15	5	5	61	22	20

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	59	30	5	3	3	0	89	6	63
2020	CS-01	50	30	10	0	10	0	80	10	10
2020	CS-02	52	31	7	7	3	0	83	10	29
2020	CS-03	73	27	0	0	0	0	100	0	15
2019	CS	58	33	3	5	0	3	92	5	40
2019	CS-02	38	54	0	8	0	0	92	8	13
2019	CS-03	70	20	10	0	0	0	90	0	10
2018	CS	46	43	3	3	3	3	92	6	37
2018	CS-02	47	41	0	6	6	0	88	12	17
2018	CS-03	36	55	9	0	0	0	91	0	11
2017	CS	53	28	12	3	3	0	81	7	59
2017	CS-02	41	36	9	5	9	0	77	14	22
2017	CS-03	47	29	18	6	0	0	76	6	17
2014	CS	46	33	10	6	4	0	79	10	67
2014	CS-01	47	53	0	0	0	0	100	0	15
2014	CS-02	42	42	13	4	0	0	83	4	24
2014	CS-03	45	20	10	15	10	0	65	25	20

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	70	26	0	2	2	0	97	3	61
2020	CS-01	70	20	0	0	10	0	90	10	10
2020	CS-02	57	39	0	4	0	0	96	4	28
2020	CS-03	93	7	0	0	0	0	100	0	14
2019	CS	53	45	3	0	0	0	98	0	40
2019	CS-02	38	62	0	0	0	0	100	0	13
2019	CS-03	50	40	10	0	0	0	90	0	10
2018	CS	46	41	8	3	0	3	89	3	37
2018	CS-02	41	47	6	6	0	0	88	6	17
2018	CS-03	36	55	9	0	0	0	91	0	11
2017	CS	48	43	7	2	0	0	91	2	58
2017	CS-02	43	43	10	5	0	0	86	5	21
2017	CS-03	47	42	12	0	0	0	88	0	17
2014	CS	46	42	7	4	0	0	88	4	67
2014	CS-01	47	53	0	0	0	0	100	0	15
2014	CS-02	67	25	8	0	0	0	92	0	24
2014	CS-03	25	50	10	15	0	0	75	15	20

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	30	6	2	3	2	89	5	63
2020	CS-01	40	50	0	0	10	0	90	10	10
2020	CS-02	52	24	14	3	3	3	79	7	29
2020	CS-03	73	27	0	0	0	0	100	0	15
2019	CS	46	46	8	0	0	0	92	0	39
2019	CS-02	38	62	0	0	0	0	100	0	13
2018	CS	46	41	5	5	3	0	86	8	37
2018	CS-02	47	41	0	12	0	0	88	12	17
2018	CS-03	45	36	18	0	0	0	82	0	11

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	19	8	3	2	10	2	86	5	63
2020	CS-01	60	10	0	0	10	20	0	88	13	10
2020	CS-02	52	17	14	7	0	7	3	77	8	29
2020	CS-03	60	27	7	0	0	7	0	93	0	15

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	27	22	0	2	0	76	2	63
2020	CS-01	40	20	30	0	10	0	60	10	10
2020	CS-02	34	38	28	0	0	0	72	0	29
2020	CS-03	67	13	20	0	0	0	80	0	15
2019	CS	45	38	3	3	5	8	89	8	40
2019	CS-02	46	31	8	0	8	8	83	8	13
2019	CS-03	40	40	0	10	0	10	89	11	10

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	37	10	2	2	0	87	3	63
2020	CS-01	40	20	20	10	10	0	60	20	10
2020	CS-02	41	52	7	0	0	0	93	0	29
2020	CS-03	73	20	7	0	0	0	93	0	15
2019	CS	51	33	5	10	0	0	85	10	39
2019	CS-02	54	31	8	8	0	0	85	8	13
2019	CS-03	50	30	0	20	0	0	80	20	10
2018	CS	54	27	5	3	8	3	83	11	37
2018	CS-02	61	22	6	0	6	6	88	6	18
2018	CS-03	50	30	10	10	0	0	80	10	10
2017	CS	44	39	13	3	0	0	83	3	59
2017	CS-02	36	50	9	5	0	0	86	5	22
2017	CS-03	41	36	18	6	0	0	76	6	17
2014	CS	33	37	16	7	4	1	71	12	67
2014	CS-01	33	40	20	7	0	0	73	7	15
2014	CS-02	25	42	17	8	4	4	70	13	24
2014	CS-03	35	35	15	10	5	0	70	15	20

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	37	5	3	2	3	90	5	63
2020	CS-01	40	30	10	10	10	0	70	20	10
2020	CS-02	41	48	3	3	0	3	93	4	29
2020	CS-03	73	13	7	0	0	7	93	0	15

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	30	8	5	2	0	0	86	6	63
2020	CS-01	50	0	10	30	10	0	0	50	40	10
2020	CS-02	38	55	7	0	0	0	0	93	0	29
2020	CS-03	80	13	7	0	0	0	0	93	0	15
2019	CS	50	43	0	5	0	3	0	95	5	40
2019	CS-02	69	31	0	0	0	0	0	100	0	13
2019	CS-03	30	50	0	10	0	10	0	89	11	10
2018	CS	53	32	5	3	5	0	3	86	8	38
2018	CS-02	44	44	0	0	6	0	6	94	6	18
2018	CS-03	64	18	18	0	0	0	0	82	0	11
2017	CS	44	42	9	3	2	0	0	86	5	59
2017	CS-02	36	50	5	9	0	0	0	86	9	22
2017	CS-03	53	30	12	0	6	0	0	82	6	17
2014	CS	42	36	15	3	3	0	1	79	6	67
2014	CS-01	53	27	13	7	0	0	0	80	7	15
2014	CS-02	29	42	17	4	4	0	4	74	9	24
2014	CS-03	40	40	15	0	5	0	0	80	5	20

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	43	57	63
2020	CS-01	60	40	10
2020	CS-02	48	52	29
2020	CS-03	27	73	15

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	61	18	3	3	5	3	6	88	9	62
2020	CS-01	30	10	10	10	20	10	10	50	38	10
2020	CS-02	57	25	4	4	4	4	4	88	8	28
2020	CS-03	80	13	0	0	0	0	7	100	0	15

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	63	21	5	6	5	0	0	84	11	63
2020	CS-01	50	0	10	20	20	0	0	50	40	10
2020	CS-02	55	31	3	7	3	0	0	86	10	29
2020	CS-03	80	20	0	0	0	0	0	100	0	15
2019	CS	60	23	10	8	0	0	0	83	8	40
2019	CS-02	77	15	0	8	0	0	0	92	8	13
2019	CS-03	50	20	20	10	0	0	0	70	10	10
2018	CS	66	16	8	3	5	0	3	84	8	38
2018	CS-02	72	17	0	0	6	0	6	94	6	18
2018	CS-03	64	18	9	9	0	0	0	82	9	11
2017	CS	58	29	7	2	5	0	0	87	7	59
2017	CS-02	50	36	5	5	5	0	0	86	9	22
2017	CS-03	53	24	12	0	12	0	0	76	12	17
2014	CS	49	31	9	3	4	1	1	83	8	67
2014	CS-01	53	33	13	0	0	0	0	87	0	15
2014	CS-02	50	29	4	4	4	4	4	86	9	24
2014	CS-03	35	45	10	5	5	0	0	80	10	20

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	35	10	6	3	8	2	79	11	63
2020	CS-01	50	30	10	0	10	0	0	80	10	10
2020	CS-02	31	31	10	10	0	14	3	75	13	29
2020	CS-03	33	40	7	7	7	7	0	79	14	15
2019	CS	24	45	13	11	3	5	0	72	14	38
2019	CS-02	23	38	15	15	0	8	0	67	17	13
2018	CS	26	42	24	5	0	3	0	70	5	38
2018	CS-02	28	44	11	11	0	6	0	76	12	18
2018	CS-03	9	55	36	0	0	0	0	64	0	11
2017	CS	36	38	16	3	2	5	0	78	5	58
2017	CS-02	24	43	19	10	5	0	0	67	14	21
2017	CS-03	30	41	18	0	0	12	0	80	0	17
2014	CS	22	37	22	7	1	9	0	66	10	67
2014	CS-01	20	33	27	7	0	13	0	62	8	15
2014	CS-02	21	42	21	4	4	8	0	68	9	24
2014	CS-03	25	35	30	5	0	5	0	63	5	20

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	32	19	8	5	3	2	67	13	63
2020	CS-01	50	20	0	20	10	0	0	70	30	10
2020	CS-02	24	31	28	7	3	3	3	59	11	29
2020	CS-03	20	53	7	7	7	7	0	79	14	15
2019	CS	10	41	31	5	13	0	0	51	18	39
2019	CS-02	8	23	54	8	8	0	0	31	15	13
2018	CS	18	50	18	11	3	0	0	68	13	38
2018	CS-02	17	56	11	11	6	0	0	72	17	18
2018	CS-03	9	64	9	18	0	0	0	73	18	11
2017	CS	29	37	22	7	2	3	0	68	9	59
2017	CS-02	18	36	27	9	5	5	0	57	14	22
2017	CS-03	30	35	30	6	0	0	0	64	6	17
2014	CS	16	37	16	18	3	9	0	59	23	67
2014	CS-01	7	20	27	20	7	20	0	33	33	15
2014	CS-02	8	46	17	21	4	4	0	57	26	24
2014	CS-03	25	40	15	15	0	5	0	68	16	20

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	40	21	8	3	8	2	65	12	63
2020	CS-01	30	30	20	0	10	10	0	67	11	10
2020	CS-02	21	31	24	10	0	10	3	60	12	29
2020	CS-03	7	60	13	7	7	7	0	71	14	15
2019	CS	8	36	28	13	8	8	0	47	22	39
2019	CS-02	8	15	54	8	8	8	0	25	17	13
2018	CS	13	45	26	5	8	3	0	59	14	38
2018	CS-02	11	44	22	6	11	6	0	59	18	18
2018	CS-03	9	55	27	9	0	0	0	64	9	11
2017	CS	22	32	32	3	2	8	0	59	6	59
2017	CS-02	18	14	50	5	5	9	0	35	10	22
2017	CS-03	18	47	30	0	0	6	0	68	0	17
2014	CS	15	25	31	18	4	6	0	43	24	67
2014	CS-01	7	20	27	20	13	13	0	31	38	15
2014	CS-02	8	33	29	17	4	8	0	45	23	24
2014	CS-03	25	15	40	20	0	0	0	40	20	20

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	41	27	8	5	3	2	58	13	63
2020	CS-01	0	50	10	30	10	0	0	50	40	10
2020	CS-02	24	24	41	3	0	3	3	52	4	29
2020	CS-03	0	67	13	7	7	7	0	71	14	15
2019	CS	8	28	28	13	23	0	0	36	36	39
2019	CS-02	8	23	23	15	31	0	0	31	46	13
2018	CS	13	45	16	18	5	3	0	59	24	38
2018	CS-02	11	44	17	17	11	0	0	56	28	18
2018	CS-03	9	45	18	27	0	0	0	55	27	11
2017	CS	24	32	20	14	7	3	0	58	21	59
2017	CS-02	18	18	18	23	14	9	0	40	40	22
2017	CS-03	18	47	18	18	0	0	0	64	18	17
2014	CS	13	36	18	25	3	4	0	52	30	67
2014	CS-01	13	20	33	27	0	7	0	36	29	15
2014	CS-02	8	33	17	33	4	4	0	43	39	24
2014	CS-03	15	45	15	15	5	5	0	63	21	20

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	59	29	10	2	0	2	89	2	63
2020	CS-01	70	20	0	10	0	0	90	10	10
2020	CS-02	45	45	7	0	0	3	93	0	29
2020	CS-03	67	13	20	0	0	0	80	0	15
2019	CS	68	18	13	0	3	0	87	0	40
2019	CS-02	46	31	23	0	0	0	77	0	13
2019	CS-03	60	30	0	0	10	0	100	0	10

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	19	49	17	6	3	3	2	72	10	63
2020	CS-01	20	50	10	10	10	0	0	70	20	10
2020	CS-02	10	52	21	7	3	3	3	67	11	29
2020	CS-03	20	53	20	0	0	7	0	79	0	15
2019	CS	15	40	35	8	3	0	0	55	10	40
2019	CS-02	15	38	38	8	0	0	0	54	8	13
2019	CS-03	10	40	40	0	10	0	0	50	10	10
2018	CS	24	42	16	11	8	0	0	66	18	38
2018	CS-02	28	33	11	17	11	0	0	61	28	18
2018	CS-03	9	55	27	9	0	0	0	64	9	11
2017	CS	29	39	15	13	2	2	0	69	15	59
2017	CS-02	23	41	14	14	5	5	0	67	19	22
2017	CS-03	23	42	12	24	0	0	0	64	24	17
2014	CS	22	36	33	4	1	3	0	60	6	67
2014	CS-01	13	40	47	0	0	0	0	53	0	15
2014	CS-02	17	42	29	0	4	8	0	64	5	24
2014	CS-03	30	25	30	15	0	0	0	55	15	20

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	17	52	17	5	3	3	2	73	8	63
2020	CS-01	20	50	0	20	10	0	0	70	30	10
2020	CS-02	17	45	24	3	3	3	3	67	7	29
2020	CS-03	13	67	13	0	0	7	0	86	0	15
2019	CS	10	30	28	30	3	0	0	40	33	40
2019	CS-02	15	31	31	23	0	0	0	46	23	13
2019	CS-03	0	50	0	40	10	0	0	50	50	10

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	35	21	5	3	3	3	69	8	63
2020	CS-01	30	20	20	10	10	10	0	56	22	10
2020	CS-02	28	34	28	7	0	3	0	64	7	29
2020	CS-03	27	53	7	0	7	0	7	86	7	15
2019	CS	38	28	20	3	10	3	0	67	13	40
2019	CS-02	31	31	23	8	0	8	0	67	8	13
2019	CS-03	30	30	20	0	20	0	0	60	20	10
2018	CS	39	37	11	3	8	3	0	78	11	38
2018	CS-02	33	28	17	6	11	6	0	65	18	18
2018	CS-03	27	73	0	0	0	0	0	100	0	11
2017	CS	34	49	9	7	0	2	0	84	7	59
2017	CS-02	23	50	9	14	0	5	0	76	14	22
2017	CS-03	35	59	6	0	0	0	0	94	0	17
2014	CS	36	45	7	3	1	4	3	87	5	67
2014	CS-01	27	40	7	7	0	13	7	83	8	15
2014	CS-02	38	42	4	4	4	4	4	86	9	24
2014	CS-03	35	55	10	0	0	0	0	90	0	20

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	42	42	8	2	3	3	87	5	62
2020	CS-01	40	50	0	0	10	0	90	10	10
2020	CS-02	31	52	10	3	0	3	86	4	29
2020	CS-03	43	36	7	0	7	7	85	8	14
2019	CS	38	35	20	3	5	0	73	8	40
2019	CS-02	31	38	31	0	0	0	69	0	13
2019	CS-03	30	20	20	10	20	0	50	30	10
2018	CS	43	43	11	0	3	0	86	3	37
2018	CS-02	28	50	17	0	6	0	78	6	18
2018	CS-03	45	55	0	0	0	0	100	0	11

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	25	22	3	8	11	2	62	13	63
2020	CS-01	40	20	20	0	10	10	0	67	11	10
2020	CS-02	31	17	24	7	7	10	3	56	16	29
2020	CS-03	13	40	20	0	13	13	0	62	15	15
2019	CS	13	36	21	5	13	10	3	56	21	39
2019	CS-02	8	33	25	8	17	8	0	45	27	12
2019	CS-03	0	50	20	0	20	10	0	56	22	10
2018	CS	24	37	24	5	5	5	0	64	11	38
2018	CS-02	11	50	28	6	6	0	0	61	11	18
2018	CS-03	27	36	18	9	0	9	0	70	10	11
2017	CS	22	15	22	19	9	12	2	43	31	59
2017	CS-02	9	18	14	32	14	14	0	32	53	22
2017	CS-03	17	12	42	6	12	12	0	33	20	17
2014	CS	10	21	21	16	10	19	1	40	34	67
2014	CS-01	7	33	27	13	0	20	0	50	17	15
2014	CS-02	13	21	21	8	13	21	4	44	28	24
2014	CS-03	10	15	25	35	5	10	0	28	44	20

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	31	32	24	5	5	3	65	10	62
2020	CS-02	24	34	24	7	3	7	63	11	29
2020	CS-03	27	47	20	0	7	0	73	7	15
2019	CS	18	28	28	15	10	3	46	26	40
2019	CS-02	8	38	31	23	0	0	46	23	13
2019	CS-03	10	30	20	20	10	10	44	33	10
2018	CS	18	45	11	16	11	0	63	26	38
2018	CS-02	17	44	22	11	6	0	61	17	18
2018	CS-03	18	45	0	27	9	0	64	36	11
2017	CS	27	37	25	7	0	3	67	7	59
2017	CS-02	18	36	36	9	0	0	55	9	22
2017	CS-03	30	41	18	0	0	12	80	0	17
2014	CS	13	33	33	13	6	1	47	20	67
2014	CS-01	7	33	40	13	7	0	40	20	15
2014	CS-02	13	42	21	13	8	4	57	22	24
2014	CS-03	10	35	40	10	5	0	45	15	20

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	25	27	19	8	14	2	5	56	24	63
2020	CS-01	40	10	30	0	20	0	0	50	20	10
2020	CS-02	21	24	17	10	17	3	7	50	31	29
2020	CS-03	20	40	13	7	13	0	7	64	21	15
2019	CS	13	15	28	21	18	0	5	30	41	39
2019	CS-02	17	17	42	17	8	0	0	33	25	12
2019	CS-03	10	20	20	10	30	0	10	33	44	10
2018	CS	24	37	13	11	8	0	8	66	20	38
2018	CS-02	17	28	11	22	11	0	11	50	38	18
2018	CS-03	27	36	27	0	9	0	0	64	9	11
2017	CS	24	29	16	17	9	2	3	56	27	58
2017	CS-02	5	24	19	24	19	5	5	32	47	21
2017	CS-03	30	41	6	18	0	0	6	75	19	17
2014	CS	10	33	13	19	19	4	0	45	41	67
2014	CS-01	7	27	20	27	20	0	0	33	47	15
2014	CS-02	13	21	4	25	25	13	0	38	57	24
2014	CS-03	5	55	15	10	15	0	0	60	25	20

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	25	14	2	3	84	2	63
2020	CS-01	50	30	20	0	0	80	0	10
2020	CS-02	59	21	10	3	7	85	4	29
2020	CS-03	53	27	20	0	0	80	0	15
2019	CS	61	29	11	0	0	89	0	38
2019	CS-02	69	31	0	0	0	100	0	13

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	52	29	13	3	0	3	0	84	3	63
2020	CS-01	40	60	0	0	0	0	0	100	0	10
2020	CS-02	52	24	10	7	0	7	0	81	7	29
2020	CS-03	60	20	20	0	0	0	0	80	0	15
2019	CS	53	13	23	5	5	0	3	67	10	40
2019	CS-02	62	15	23	0	0	0	0	77	0	13
2019	CS-03	40	0	30	10	10	0	10	44	22	10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	81	5	3	0	2	6	3	95	2	63
2020	CS-01	100	0	0	0	0	0	0	100	0	10
2020	CS-02	76	7	7	0	3	7	0	89	4	29
2020	CS-03	80	7	0	0	0	7	7	100	0	15
2019	CS	80	10	3	5	3	0	0	90	8	40
2019	CS-02	85	8	0	8	0	0	0	92	8	13
2019	CS-03	80	10	0	0	10	0	0	90	10	10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	70	13	3	2	3	10	95	2	63
2020	CS-01	80	20	0	0	0	0	100	0	10
2020	CS-02	66	14	3	0	7	10	96	0	29
2020	CS-03	73	13	0	0	0	13	100	0	15
2019	CS	90	5	0	0	0	5	100	0	40
2019	CS-02	92	8	0	0	0	0	100	0	13
2019	CS-03	80	0	0	0	0	20	100	0	10

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	37	19	3	3	6	3	72	7	63
2020	CS-01	30	30	30	0	10	0	0	60	10	10
2020	CS-02	24	34	17	7	3	7	7	68	12	29
2020	CS-03	27	47	20	0	0	7	0	79	0	15
2019	CS	23	43	18	18	0	0	0	65	18	40
2019	CS-02	23	31	23	23	0	0	0	54	23	13
2019	CS-03	0	60	20	20	0	0	0	60	20	10
2018	CS	29	34	24	5	8	0	0	63	13	38
2018	CS-02	17	39	22	11	11	0	0	56	22	18
2018	CS-03	45	27	18	0	9	0	0	73	9	11
2017	CS	26	39	22	7	3	3	0	67	11	59
2017	CS-02	14	41	27	9	5	5	0	57	14	22
2017	CS-03	30	35	18	12	0	6	0	68	13	17

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	50	34	5	0	5	5	2	90	5	62
2020	CS-01	70	20	0	0	10	0	0	90	10	10
2020	CS-02	32	39	11	0	7	7	4	80	8	28
2020	CS-03	53	40	0	0	0	7	0	100	0	15
2019	CS	48	35	13	5	0	0	0	83	5	40
2019	CS-02	31	31	31	8	0	0	0	62	8	13
2019	CS-03	40	50	10	0	0	0	0	90	0	10
2018	CS	47	37	11	3	0	3	0	86	3	38
2018	CS-02	39	44	6	6	0	6	0	88	6	18
2018	CS-03	45	45	9	0	0	0	0	91	0	11
2017	CS	45	40	14	0	0	1	0	86	0	58
2017	CS-02	43	38	19	0	0	0	0	81	0	21
2017	CS-03	42	41	18	0	0	0	0	82	0	17
2014	CS	48	37	12	0	0	3	0	88	0	67
2014	CS-01	60	27	13	0	0	0	0	87	0	15
2014	CS-02	46	42	8	0	0	4	0	91	0	24
2014	CS-03	40	45	15	0	0	0	0	85	0	20

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	33	8	2	2	5	3	88	3	63
2020	CS-01	60	20	10	0	10	0	0	80	10	10
2020	CS-02	34	41	10	3	0	3	7	85	4	29
2020	CS-03	53	40	0	0	0	7	0	100	0	15
2019	CS	45	35	13	5	3	0	0	80	8	40
2019	CS-02	38	38	15	8	0	0	0	77	8	13
2019	CS-03	30	40	30	0	0	0	0	70	0	10
2018	CS	42	47	11	0	0	0	0	89	0	38
2018	CS-02	33	56	11	0	0	0	0	89	0	18
2018	CS-03	45	45	9	0	0	0	0	91	0	11
2017	CS	43	38	16	2	0	1	0	82	2	58
2017	CS-02	36	45	18	0	0	0	0	82	0	22
2017	CS-03	41	42	18	0	0	0	0	82	0	17
2014	CS	41	39	14	2	0	5	0	84	2	66
2014	CS-01	33	40	20	0	0	7	0	79	0	15
2014	CS-02	48	35	13	0	0	4	0	86	0	23
2014	CS-03	35	45	15	0	0	5	0	84	0	20

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	35	5	3	6	3	91	4	63
2020	CS-01	50	30	10	10	0	0	80	10	10
2020	CS-02	31	48	7	3	3	7	88	4	29
2020	CS-03	53	27	0	0	20	0	100	0	15

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	51	30	5	5	6	2	2	84	11	63
2020	CS-01	50	30	0	0	10	10	0	89	11	10
2020	CS-02	45	28	7	10	7	0	3	75	18	29
2020	CS-03	47	40	7	0	7	0	0	87	7	15

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	25	10	2	3	86	5	63
2020	CS-01	70	20	0	0	10	90	10	10
2020	CS-02	55	28	10	3	3	83	7	29
2020	CS-03	47	33	20	0	0	80	0	15
2019	CS	56	36	8	0	0	92	0	39
2019	CS-02	50	33	17	0	0	83	0	12
2019	CS-03	30	60	10	0	0	90	0	10
2018	CS	53	32	11	5	0	84	5	38
2018	CS-02	39	39	11	11	0	78	11	18
2018	CS-03	64	27	9	0	0	91	0	11
2017	CS	52	36	9	2	2	88	3	59
2017	CS-02	41	41	9	5	5	82	9	22
2017	CS-03	58	30	12	0	0	88	0	17
2014	CS	46	48	6	0	0	94	0	67
2014	CS-01	40	60	0	0	0	100	0	15
2014	CS-02	50	42	8	0	0	92	0	24
2014	CS-03	35	60	5	0	0	95	0	20

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	57	30	5	3	5	87	8	63
2020	CS-01	60	20	0	10	10	80	20	10
2020	CS-02	52	34	7	3	3	86	7	29
2020	CS-03	60	33	0	0	7	93	7	15
2019	CS	60	30	8	0	3	90	3	40
2019	CS-02	38	46	15	0	0	85	0	13
2019	CS-03	70	20	0	0	10	90	10	10
2018	CS	58	26	8	5	3	84	8	38
2018	CS-02	50	39	0	6	6	89	11	18
2018	CS-03	64	27	9	0	0	91	0	11
2017	CS	52	27	13	5	2	80	7	59
2017	CS-02	41	27	18	9	5	68	14	22
2017	CS-03	53	30	18	0	0	82	0	17
2014	CS	25	52	15	7	0	78	7	67
2014	CS-01	13	80	0	7	0	93	7	15
2014	CS-02	29	46	17	8	0	75	8	24
2014	CS-03	30	45	20	5	0	75	5	20

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	30	8	2	6	0	84	8	63
2020	CS-01	60	20	0	10	10	0	80	20	10
2020	CS-02	48	34	10	0	7	0	83	7	29
2020	CS-03	53	40	0	0	7	0	93	7	15
2019	CS	48	40	8	3	3	0	88	5	40
2019	CS-02	46	46	8	0	0	0	92	0	13
2019	CS-03	40	30	20	0	10	0	70	10	10
2018	CS	50	37	8	3	3	0	87	5	38
2018	CS-02	44	44	0	6	6	0	89	11	18
2018	CS-03	45	45	9	0	0	0	91	0	11
2017	CS	51	29	15	5	0	0	80	5	59
2017	CS-02	36	32	18	14	0	0	68	14	22
2017	CS-03	53	30	18	0	0	0	82	0	17
2014	CS	24	52	13	7	1	1	77	9	67
2014	CS-01	7	73	7	7	0	7	86	7	15
2014	CS-02	29	54	8	8	0	0	83	8	24
2014	CS-03	30	40	25	5	0	0	70	5	20

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	25	5	5	5	5	85	10	63
2020	CS-01	50	10	0	20	10	10	67	33	10
2020	CS-02	62	28	7	0	3	0	90	3	29
2020	CS-03	47	33	7	0	7	7	86	7	15
2019	CS	59	21	10	8	3	0	79	10	39
2019	CS-02	54	46	0	0	0	0	100	0	13
2018	CS	66	21	5	3	5	0	87	8	38
2018	CS-02	72	17	0	0	11	0	89	11	18
2018	CS-03	64	27	9	0	0	0	91	0	11
2017	CS	37	24	27	9	2	2	62	10	59
2017	CS-02	27	18	36	14	5	0	45	18	22
2017	CS-03	53	24	18	6	0	0	76	6	17
2014	CS	25	34	22	10	4	3	62	15	67
2014	CS-01	7	47	40	0	0	7	57	0	15
2014	CS-02	42	21	25	4	4	4	65	9	24
2014	CS-03	20	45	15	15	5	0	65	20	20

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	CS	14	51	35	63
2020	CS-01	10	50	40	10
2020	CS-02	10	55	34	29
2020	CS-03	20	40	40	15
2019	CS	23	45	33	40
2019	CS-02	8	69	23	13
2019	CS-03	20	40	40	10
2018	CS	24	66	11	38
2018	CS-02	17	72	11	18
2018	CS-03	18	73	9	11
2017	CS	26	41	33	58
2017	CS-02	32	36	32	22
2017	CS-03	25	56	19	16
2014	CS	33	34	33	67
2014	CS-01	27	40	33	15
2014	CS-02	21	46	33	24
2014	CS-03	45	25	30	20

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	13	20	33	0	7	27	15
2014	CS	18	36	41	0	9999	5	22

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	CS	100	40
2019	CS-02	100	13
2019	CS-03	100	10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	24	19	8	0	2	37	11	82	3	63
2020	CS-01	40	20	10	0	0	30	0	86	0	10
2020	CS-02	14	14	7	0	3	41	21	73	9	29
2020	CS-03	27	27	13	0	0	33	0	80	0	15
2019	CS	23	13	30	0	3	20	13	52	4	40
2019	CS-02	0	15	54	0	0	15	15	22	0	13
2019	CS-03	20	30	10	0	10	30	0	71	14	10
2018	CS	18	16	13	5	3	37	8	62	14	38
2018	CS-02	11	6	17	6	0	44	17	43	14	18
2018	CS-03	9	27	18	0	9	36	0	57	14	11
2017	CS	21	23	17	3	3	26	7	64	10	58
2017	CS-02	14	19	24	0	5	29	10	54	8	21
2017	CS-03	18	18	12	12	6	29	6	55	27	17
2014	CS	15	15	16	4	4	39	6	54	16	67
2014	CS-01	13	27	20	0	0	33	7	67	0	15
2014	CS-02	17	4	17	4	4	50	4	45	18	24
2014	CS-03	15	20	20	5	5	25	10	54	15	20

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	24	10	3	2	14	3	83	6	63
2020	CS-01	50	10	10	0	10	20	0	75	13	10
2020	CS-02	38	24	10	7	0	14	7	78	9	29
2020	CS-03	47	27	13	0	0	13	0	85	0	15
2019	CS	50	25	18	0	0	8	0	81	0	40
2019	CS-02	31	46	23	0	0	0	0	77	0	13
2019	CS-03	40	30	10	0	0	20	0	88	0	10
2018	CS	42	39	8	3	0	5	3	89	3	38
2018	CS-02	50	28	11	0	0	6	6	88	0	18
2018	CS-03	9	82	9	0	0	0	0	91	0	11
2017	CS	31	41	16	3	2	7	0	78	6	58
2017	CS-02	19	43	14	5	5	14	0	72	11	21
2017	CS-03	30	47	12	6	0	6	0	81	6	17
2014	CS	24	33	21	1	3	16	1	69	5	67
2014	CS-01	27	47	13	0	0	13	0	85	0	15
2014	CS-02	17	33	17	0	4	29	0	71	6	24
2014	CS-03	25	20	35	5	0	10	5	53	6	20

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	CS	100	40
2019	CS-02	100	13
2019	CS-03	100	10
2018	CS	100	38
2018	CS-02	100	18
2018	CS-03	100	11

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	24	13	8	2	0	44	10	79	3	62
2020	CS-01	50	10	10	0	0	30	0	86	0	10
2020	CS-02	14	17	3	3	0	48	14	82	9	29
2020	CS-03	14	7	21	0	0	57	0	50	0	14
2019	CS	20	15	30	0	3	25	8	52	4	40
2019	CS-02	0	23	54	0	0	15	8	30	0	13
2019	CS-03	20	20	20	0	10	30	0	57	14	10
2018	CS	16	18	11	5	3	37	11	65	15	38
2018	CS-02	6	11	11	11	0	44	17	43	29	18
2018	CS-03	9	36	9	0	9	36	0	71	14	11
2017	CS	22	19	23	2	0	27	7	63	3	58
2017	CS-02	14	14	24	5	0	33	10	50	8	21
2017	CS-03	18	18	18	0	0	35	12	67	0	17
2014	CS	13	21	16	1	0	40	7	66	3	67
2014	CS-01	13	33	20	0	0	20	13	70	0	15
2014	CS-02	8	13	13	4	0	58	4	56	11	24
2014	CS-03	20	25	15	0	0	30	10	75	0	20

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	24	8	2	2	16	3	86	4	63
2020	CS-01	70	0	0	0	10	20	0	88	13	10
2020	CS-02	34	31	10	3	0	17	3	83	4	29
2020	CS-03	40	27	13	0	0	20	0	83	0	15
2019	CS	43	30	20	0	0	8	0	78	0	40
2019	CS-02	23	46	31	0	0	0	0	69	0	13
2019	CS-03	40	30	10	0	0	20	0	88	0	10
2018	CS	39	32	16	3	0	5	5	79	3	38
2018	CS-02	39	22	22	6	0	6	6	69	6	18
2018	CS-03	18	64	18	0	0	0	0	82	0	11
2017	CS	34	38	12	2	2	12	0	82	4	58
2017	CS-02	19	38	10	5	5	24	0	75	13	21
2017	CS-03	35	47	12	0	0	6	0	87	0	17
2014	CS	22	40	13	0	0	22	1	82	0	67
2014	CS-01	27	40	20	0	0	13	0	77	0	15
2014	CS-02	13	33	17	0	0	38	0	73	0	24
2014	CS-03	25	55	0	0	0	15	5	100	0	20

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	19	10	13	6	2	2	70	20	63
2020	CS-01	60	0	30	0	0	0	10	67	0	10
2020	CS-02	45	21	7	10	14	3	0	68	25	29
2020	CS-03	33	33	7	27	0	0	0	67	27	15

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	32	29	21	13	3	0	2	62	16	62
2020	CS-01	30	50	10	0	10	0	0	80	10	10
2020	CS-02	28	21	31	17	0	0	3	50	18	29
2020	CS-03	36	21	14	21	7	0	0	57	29	14
2019	CS	28	28	28	10	5	3	0	56	15	40
2019	CS-02	15	46	31	8	0	0	0	62	8	13
2019	CS-03	30	10	30	20	0	10	0	44	22	10
2018	CS	24	14	30	14	16	0	3	39	31	37
2018	CS-02	17	6	28	17	28	0	6	24	47	18
2018	CS-03	27	18	45	0	9	0	0	45	9	11
2017	CS	27	17	20	19	14	3	0	46	33	59
2017	CS-02	27	23	18	9	14	9	0	55	25	22
2017	CS-03	42	23	24	6	6	0	0	64	12	17

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	43	25	6	11	57	17	63
2020	CS-01	20	40	10	0	30	60	30	10
2020	CS-02	21	41	24	7	7	62	14	29
2020	CS-03	7	60	27	7	0	67	7	15
2019	CS	10	45	30	10	5	55	15	40
2019	CS-02	0	62	38	0	0	62	0	13
2019	CS-03	10	40	30	10	10	50	20	10
2018	CS	16	24	39	16	5	39	21	38
2018	CS-02	22	22	44	0	11	44	11	18
2018	CS-03	0	36	36	27	0	36	27	11
2017	CS	10	36	24	24	7	46	31	59
2017	CS-02	14	23	32	18	14	36	32	22
2017	CS-03	6	47	17	30	0	53	30	17

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	29	30	21	16	5	0	59	21	63
2020	CS-01	40	20	10	20	10	0	60	30	10
2020	CS-02	31	34	21	10	3	0	66	14	29
2020	CS-03	27	40	20	13	0	0	67	13	15
2019	CS	20	40	28	8	5	0	60	13	40
2019	CS-02	15	54	31	0	0	0	69	0	13
2019	CS-03	20	50	20	0	10	0	70	10	10
2018	CS	13	37	26	13	11	0	50	24	38
2018	CS-02	17	39	33	0	11	0	56	11	18
2018	CS-03	0	55	27	9	9	0	55	18	11
2017	CS	15	39	17	20	5	3	56	26	59
2017	CS-02	18	27	23	18	9	5	48	29	22
2017	CS-03	6	64	6	24	0	0	70	24	17

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	13	38	21	14	13	2	52	27	63
2020	CS-01	20	30	20	0	30	0	50	30	10
2020	CS-02	17	45	17	10	7	3	64	18	29
2020	CS-03	7	33	33	27	0	0	40	27	15
2019	CS	10	20	43	15	13	0	30	28	40
2019	CS-02	0	31	54	15	0	0	31	15	13
2019	CS-03	10	40	30	10	10	0	50	20	10
2018	CS	11	29	24	21	13	3	41	35	38
2018	CS-02	17	33	28	6	17	0	50	22	18
2018	CS-03	0	45	18	18	9	9	50	30	11
2017	CS	12	25	29	25	5	3	38	32	59
2017	CS-02	14	23	18	32	9	5	38	43	22
2017	CS-03	18	35	30	18	0	0	53	18	17

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	35	10	3	2	0	3	85	5	63
2020	CS-01	60	30	0	10	0	0	0	90	10	10
2020	CS-02	55	31	10	0	0	0	3	89	0	29
2020	CS-03	47	40	7	0	0	0	7	93	0	15
2019	CS	60	25	3	10	0	0	3	87	10	40
2019	CS-02	62	31	0	8	0	0	0	92	8	13
2019	CS-03	60	20	0	10	0	0	10	89	11	10
2018	CS	41	35	11	0	3	0	11	85	3	37
2018	CS-02	44	28	11	0	6	0	11	81	6	18
2018	CS-03	36	27	18	0	0	0	18	78	0	11
2017	CS	47	24	15	7	0	2	5	76	7	59
2017	CS-02	45	18	18	5	0	5	9	74	5	22
2017	CS-03	53	35	6	0	0	0	6	94	0	17

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	35	21	5	2	2	73	6	63
2020	CS-01	40	30	10	10	10	0	70	20	10
2020	CS-02	52	28	10	7	0	3	82	7	29
2020	CS-03	27	60	13	0	0	0	87	0	15
2019	CS	54	33	13	0	0	0	87	0	39
2019	CS-02	54	38	8	0	0	0	92	0	13
2018	CS	22	38	32	0	8	0	59	8	37
2018	CS-02	11	33	39	0	17	0	44	17	18
2018	CS-03	30	30	40	0	0	0	60	0	10
2017	CS	37	31	20	10	2	0	68	12	59
2017	CS-02	27	23	27	18	5	0	50	23	22
2017	CS-03	41	47	12	0	0	0	88	0	17

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	38	27	19	6	2	2	6	71	9	63
2020	CS-01	60	10	10	20	0	0	0	70	20	10
2020	CS-02	34	31	14	3	3	3	10	76	8	29
2020	CS-03	27	27	40	0	0	0	7	57	0	15

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	33	40	14	8	3	0	2	74	11	63
2020	CS-01	10	60	0	20	10	0	0	70	30	10
2020	CS-02	41	28	17	7	3	0	3	71	11	29
2020	CS-03	40	47	13	0	0	0	0	87	0	15
2019	CS	18	48	20	13	3	0	0	65	15	40
2019	CS-02	23	46	15	15	0	0	0	69	15	13
2019	CS-03	20	40	30	0	10	0	0	60	10	10
2018	CS	22	24	35	14	5	0	0	46	19	37
2018	CS-02	24	18	35	12	12	0	0	41	24	17
2018	CS-03	36	27	18	18	0	0	0	64	18	11
2017	CS	24	41	22	10	2	1	0	65	12	59
2017	CS-02	18	41	23	18	0	0	0	59	18	22
2017	CS-03	24	47	18	6	6	0	0	70	12	17

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	27	35	24	6	6	0	2	63	13	63
2020	CS-01	30	40	0	20	10	0	0	70	30	10
2020	CS-02	28	38	24	3	7	0	0	66	10	29
2020	CS-03	33	33	27	0	0	0	7	71	0	15
2019	CS	13	45	28	10	5	0	0	58	15	40
2019	CS-02	15	46	31	8	0	0	0	62	8	13
2019	CS-03	20	30	40	10	0	0	0	50	10	10
2018	CS	18	26	37	11	8	0	0	45	18	38
2018	CS-02	11	28	39	11	11	0	0	39	22	18
2018	CS-03	27	45	18	9	0	0	0	73	9	11
2017	CS	14	31	39	9	5	3	0	46	14	59
2017	CS-02	14	27	41	9	9	0	0	41	18	22
2017	CS-03	12	47	29	6	6	0	0	59	12	17

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	37	14	13	5	0	2	68	18	63
2020	CS-01	30	40	0	20	10	0	0	70	30	10
2020	CS-02	38	31	14	10	3	0	3	71	14	29
2020	CS-03	33	40	13	13	0	0	0	73	13	15
2019	CS	15	40	15	20	10	0	0	55	30	40
2019	CS-02	15	54	15	8	8	0	0	69	15	13
2019	CS-03	30	20	20	20	10	0	0	50	30	10
2018	CS	16	26	39	8	8	0	3	43	16	38
2018	CS-02	6	33	33	6	17	0	6	41	24	18
2018	CS-03	27	27	45	0	0	0	0	55	0	11
2017	CS	19	36	29	7	7	1	2	56	14	59
2017	CS-02	18	23	32	9	18	0	0	41	27	22
2017	CS-03	30	36	35	0	0	0	0	65	0	17

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	24	10	5	5	2	81	10	63
2020	CS-01	40	40	0	10	10	0	80	20	10
2020	CS-02	45	24	21	3	3	3	71	7	29
2020	CS-03	80	13	0	0	7	0	93	7	15
2019	CS	40	35	15	10	0	0	75	10	40
2019	CS-02	31	54	8	8	0	0	85	8	13
2019	CS-03	50	30	10	10	0	0	80	10	10

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	37	32	11	11	10	68	21	63
2020	CS-01	20	50	0	0	30	70	30	10
2020	CS-02	38	28	10	14	10	66	24	29
2020	CS-03	33	40	20	7	0	73	7	15

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	49	29	10	3	8	2	0	79	11	63
2020	CS-01	70	20	0	0	10	0	0	90	10	10
2020	CS-02	52	24	10	3	10	0	0	76	14	29
2020	CS-03	40	33	13	0	7	7	0	79	7	15
2019	CS	28	40	23	5	3	0	3	69	8	40
2019	CS-02	15	62	15	8	0	0	0	77	8	13
2019	CS-03	40	10	40	0	0	0	10	56	0	10
2018	CS	29	42	16	8	5	0	0	71	13	38
2018	CS-02	22	44	28	6	0	0	0	67	6	18
2018	CS-03	27	45	0	9	18	0	0	73	27	11
2017	CS	29	46	14	9	3	0	0	74	12	59
2017	CS-02	18	32	23	18	9	0	0	50	27	22
2017	CS-03	30	58	6	6	0	0	0	88	6	17

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	62	15	11	5	3	3	0	80	8	61
2020	CS-01	70	10	10	0	0	10	0	89	0	10
2020	CS-02	64	14	4	11	7	0	0	79	18	28
2020	CS-03	64	21	7	0	0	7	0	92	0	14
2019	CS	60	30	8	3	0	0	0	90	3	40
2019	CS-02	46	46	8	0	0	0	0	92	0	13
2019	CS-03	80	10	10	0	0	0	0	90	0	10
2018	CS	55	32	8	0	3	0	3	89	3	38
2018	CS-02	50	28	17	0	0	0	6	82	0	18
2018	CS-03	64	27	0	0	9	0	0	91	9	11
2017	CS	60	25	7	2	3	1	2	88	5	59
2017	CS-02	64	23	9	0	5	0	0	86	5	22
2017	CS-03	65	23	6	0	6	0	0	88	6	17

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	29	6	3	2	89	5	63
2020	CS-01	60	40	0	0	0	100	0	10
2020	CS-02	62	24	10	0	3	86	3	29
2020	CS-03	60	27	7	7	0	87	7	15

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	13	8	2	2	5	90	2	63
2020	CS-01	100	0	0	0	0	0	100	0	10
2020	CS-02	66	17	7	3	3	3	89	4	29
2020	CS-03	60	20	7	0	0	13	92	0	15
2019	CS	78	8	5	0	0	10	94	0	40
2019	CS-02	77	15	8	0	0	0	92	0	13
2019	CS-03	70	0	0	0	0	30	100	0	10
2018	CS	79	8	5	0	0	8	94	0	38
2018	CS-02	67	11	11	0	0	11	88	0	18
2018	CS-03	91	0	0	0	0	9	100	0	11

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	79	11	0	0	2	3	5	98	2	63
2020	CS-01	100	0	0	0	0	0	0	100	0	10
2020	CS-02	72	14	0	0	3	3	7	96	4	29
2020	CS-03	67	20	0	0	0	7	7	100	0	15
2019	CS	77	8	10	3	0	0	3	87	3	39
2019	CS-02	85	0	8	8	0	0	0	85	8	13
2019	CS-03	60	20	10	0	0	0	10	89	0	10
2018	CS	79	5	8	0	0	3	5	91	0	38
2018	CS-02	67	6	17	0	0	0	11	81	0	18
2018	CS-03	82	9	0	0	0	9	0	100	0	11
2017	CS	61	19	9	3	2	0	7	85	5	59
2017	CS-02	50	27	0	9	5	0	9	85	15	22
2017	CS-03	64	18	18	0	0	0	0	82	0	17

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	72	18	3	2	0	0	5	95	2	60
2020	CS-01	70	30	0	0	0	0	0	100	0	10
2020	CS-02	71	11	7	4	0	0	7	88	4	28
2020	CS-03	71	21	0	0	0	0	7	100	0	14
2019	CS	56	23	8	8	3	0	3	82	11	39
2019	CS-02	62	23	8	8	0	0	0	85	8	13
2019	CS-03	20	50	10	10	0	0	10	78	11	10
2018	CS	47	29	13	8	0	3	0	78	8	38
2018	CS-02	44	28	22	6	0	0	0	72	6	18
2018	CS-03	45	27	9	9	0	9	0	80	10	11
2017	CS	49	27	12	7	2	0	3	79	9	59
2017	CS-02	36	32	5	18	5	0	5	71	24	22
2017	CS-03	58	18	24	0	0	0	0	76	0	17

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	67	16	5	3	2	7	89	5	61
2020	CS-01	80	10	10	0	0	0	90	0	10
2020	CS-02	61	14	4	7	4	11	84	12	28
2020	CS-03	73	20	0	0	0	7	100	0	15
2019	CS	63	20	8	5	3	3	85	8	40
2019	CS-02	77	8	0	15	0	0	85	15	13
2019	CS-03	50	20	20	0	0	10	78	0	10
2018	CS	58	11	21	8	3	0	68	11	38
2018	CS-02	50	6	28	11	6	0	56	17	18
2018	CS-03	73	9	18	0	0	0	82	0	11
2017	CS	64	12	10	3	7	3	78	11	58
2017	CS-02	48	5	14	5	19	10	58	26	21
2017	CS-03	64	18	12	6	0	0	82	6	17

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	11	5	0	0	24	94	0	63
2020	CS-01	90	0	0	0	0	10	100	0	10
2020	CS-02	52	0	3	0	0	45	94	0	29
2020	CS-03	60	27	7	0	0	7	93	0	15
2019	CS	70	13	5	5	0	8	89	5	40
2019	CS-02	69	0	0	8	0	23	90	10	13
2019	CS-03	70	20	10	0	0	0	90	0	10
2018	CS	55	16	3	5	0	21	90	7	38
2018	CS-02	61	6	6	6	0	22	86	7	18
2018	CS-03	36	18	0	9	0	36	86	14	11
2017	CS	56	15	5	3	3	17	86	8	59
2017	CS-02	45	14	0	5	9	27	81	19	22
2017	CS-03	65	24	0	0	0	11	100	0	17

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	71	19	5	2	0	2	2	93	2	63
2020	CS-01	100	0	0	0	0	0	0	100	0	10
2020	CS-02	59	28	7	3	0	0	3	89	4	29
2020	CS-03	67	20	7	0	0	7	0	93	0	15
2019	CS	68	10	10	8	3	0	3	79	10	40
2019	CS-02	77	0	8	8	8	0	0	77	15	13
2019	CS-03	60	0	10	20	0	0	10	67	22	10
2018	CS	63	11	8	5	3	0	11	82	9	38
2018	CS-02	56	17	6	11	0	0	11	81	13	18
2018	CS-03	55	9	9	0	9	0	18	78	11	11
2017	CS	66	17	10	0	2	0	5	88	2	59
2017	CS-02	55	14	14	0	5	0	14	79	5	22
2017	CS-03	88	12	0	0	0	0	0	100	0	17

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	68	19	6	5	0	2	0	89	5	63
2020	CS-01	60	30	0	10	0	0	0	90	10	10
2020	CS-02	66	17	7	7	0	3	0	86	7	29
2020	CS-03	67	20	13	0	0	0	0	87	0	15
2019	CS	58	10	18	8	5	0	3	69	13	40
2019	CS-02	54	23	15	0	8	0	0	77	8	13
2019	CS-03	70	0	20	0	0	0	10	78	0	10
2018	CS	53	18	13	3	5	0	8	77	9	38
2018	CS-02	39	22	17	6	11	0	6	65	18	18
2018	CS-03	64	18	0	0	0	0	18	100	0	11
2017	CS	66	14	7	5	3	0	5	84	9	59
2017	CS-02	45	23	9	5	9	0	9	75	15	22
2017	CS-03	88	12	0	0	0	0	0	100	0	17

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	21	21	6	3	2	69	10	63
2020	CS-01	40	30	10	10	10	0	70	20	10
2020	CS-02	55	14	24	3	3	0	69	7	29
2020	CS-03	27	33	27	7	0	7	64	7	15
2019	CS	55	28	15	3	0	0	83	3	40
2019	CS-02	69	23	8	0	0	0	92	0	13
2019	CS-03	50	40	10	0	0	0	90	0	10
2018	CS	32	32	21	8	3	5	67	11	38
2018	CS-02	22	33	28	11	6	0	56	17	18
2018	CS-03	27	27	27	0	0	18	67	0	11
2017	CS	58	25	10	3	3	0	83	7	59
2017	CS-02	45	32	9	5	9	0	77	14	22
2017	CS-03	65	35	0	0	0	0	100	0	17

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	37	14	8	78	8	63
2020	CS-01	20	60	10	10	80	10	10
2020	CS-02	48	28	10	14	76	14	29
2020	CS-03	53	27	20	0	80	0	15

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	22	32	32	8	6	0	54	14	63
2020	CS-01	20	40	10	10	20	0	60	30	10
2020	CS-02	31	24	31	10	3	0	55	14	29
2020	CS-03	20	47	33	0	0	0	67	0	15
2019	CS	15	53	25	8	0	0	68	8	40
2019	CS-02	23	62	15	0	0	0	85	0	13
2019	CS-03	10	60	20	10	0	0	70	10	10
2018	CS	11	47	21	18	3	0	58	21	38
2018	CS-02	6	56	22	11	6	0	61	17	18
2018	CS-03	18	55	9	18	0	0	73	18	11
2017	CS	9	37	37	8	7	2	47	15	59
2017	CS-02	14	32	32	9	9	5	48	19	22
2017	CS-03	12	53	24	6	6	0	64	12	17

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	14	5	37	27	17	0	44	19	63
2020	CS-01	20	10	30	20	20	0	40	30	10
2020	CS-02	10	0	38	28	24	0	52	10	29
2020	CS-03	0	0	40	47	13	0	60	0	15
2019	CS	8	8	24	46	11	3	58	17	37
2019	CS-02	0	8	25	50	8	8	64	9	12
2018	CS	5	13	32	32	18	0	50	18	38
2018	CS-02	6	6	44	33	11	0	44	11	18
2018	CS-03	0	18	18	45	18	0	64	18	11
2017	CS	8	19	39	17	17	0	34	27	59
2017	CS-02	9	18	32	18	23	0	41	27	22
2017	CS-03	0	12	30	29	30	0	58	12	17

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	29	11	3	2	6	2	83	5	63
2020	CS-01	40	30	0	10	10	10	0	78	22	10
2020	CS-02	45	31	7	3	0	10	3	88	4	29
2020	CS-03	53	27	20	0	0	0	0	80	0	15
2019	CS	38	45	13	0	5	0	0	83	5	40
2019	CS-02	38	38	23	0	0	0	0	77	0	13
2019	CS-03	30	40	20	0	10	0	0	70	10	10
2018	CS	50	37	11	3	0	0	0	87	3	38
2018	CS-02	33	56	11	0	0	0	0	89	0	18
2018	CS-03	64	27	9	0	0	0	0	91	0	11
2017	CS	34	41	15	3	3	2	2	77	7	59
2017	CS-02	32	45	5	9	5	5	0	81	14	22
2017	CS-03	29	53	12	0	0	0	6	87	0	17

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	41	32	11	2	6	6	2	79	9	63
2020	CS-01	20	20	30	0	20	10	0	44	22	10
2020	CS-02	38	38	3	3	3	10	3	88	8	29
2020	CS-03	53	27	13	0	7	0	0	80	7	15

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	54	25	8	8	5	79	13	63
2020	CS-01	40	30	0	10	20	70	30	10
2020	CS-02	52	24	14	7	3	76	10	29
2020	CS-03	60	33	0	7	0	93	7	15

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	59	25	8	2	3	2	2	87	5	63
2020	CS-01	60	10	10	0	20	0	0	70	20	10
2020	CS-02	48	34	10	3	0	3	0	86	4	29
2020	CS-03	67	27	0	0	0	0	7	100	0	15

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	48	30	8	6	6	2	79	13	63
2020	CS-01	40	10	20	20	10	0	50	30	10
2020	CS-02	45	31	7	3	10	3	79	14	29
2020	CS-03	67	33	0	0	0	0	100	0	15
2019	CS	25	43	18	5	10	0	68	15	40
2019	CS-02	15	46	23	15	0	0	62	15	13
2019	CS-03	10	50	10	0	30	0	60	30	10
2018	CS	37	42	8	13	0	0	79	13	38
2018	CS-02	28	50	0	22	0	0	78	22	18
2018	CS-03	55	27	9	9	0	0	82	9	11
2017	CS	17	43	25	9	2	5	62	11	59
2017	CS-02	18	27	32	9	5	9	50	15	22
2017	CS-03	17	53	18	12	0	0	70	12	17

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	44	43	10	2	2	87	3	63
2020	CS-01	30	60	0	0	10	90	10	10
2020	CS-02	38	41	17	3	0	79	3	29
2020	CS-03	53	40	7	0	0	93	0	15

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	43	41	11	3	2	84	5	63
2020	CS-01	40	40	10	0	10	80	10	10
2020	CS-02	45	34	14	7	0	79	7	29
2020	CS-03	47	47	7	0	0	93	0	15

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	35	27	29	2	5	2	2	64	7	63
2020	CS-01	40	20	10	10	20	0	0	60	30	10
2020	CS-02	28	24	41	0	3	0	3	54	4	29
2020	CS-03	47	27	27	0	0	0	0	73	0	15

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	46	32	10	8	2	2	2	80	10	63
2020	CS-01	40	20	20	10	10	0	0	60	20	10
2020	CS-02	38	31	10	14	0	3	3	74	15	29
2020	CS-03	60	33	7	0	0	0	0	93	0	15

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	79	17	2	2	97	3	63
2020	CS-01	90	0	0	10	90	10	10
2020	CS-02	72	24	3	0	97	3	29
2020	CS-03	80	20	0	0	100	0	15

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	29	11	2	2	2	87	2	63
2020	CS-01	60	20	10	10	0	0	80	10	10
2020	CS-02	52	28	14	0	3	3	85	0	29
2020	CS-03	53	40	7	0	0	0	93	0	15

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	59	29	6	3	3	87	6	63
2020	CS-01	50	30	0	0	20	80	20	10
2020	CS-02	52	31	14	3	0	83	3	29
2020	CS-03	67	33	0	0	0	100	0	15

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	56	25	11	3	2	3	84	5	63
2020	CS-01	70	0	20	0	10	0	70	10	10
2020	CS-02	48	31	14	7	0	0	79	7	29
2020	CS-03	47	40	0	0	0	13	100	0	15

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	55	15	0	5	5	79	5	20
2020	CS-03	9	82	9	0	0	0	91	0	11
2019	CS	40	33	7	7	0	13	85	8	15

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	100	0	20
2020	CS-03	100	0	11

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	30	30	25	0	15	0	0	60	15	20
2020	CS-03	27	36	27	0	9	0	0	64	9	11

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	63
2020	CS-01	10	90	10
2020	CS-02	17	83	29
2020	CS-03	7	93	15

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	11	89	63
2020	CS-01	10	90	10
2020	CS-02	14	86	29
2020	CS-03	13	87	15
2019	CS	20	80	40
2019	CS-02	23	77	13
2019	CS-03	30	70	10
2017	CS	13	87	59
2014	CS	9	91	67

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	60	24	5	3	5	3	87	8	63
2020	CS-01	50	20	10	0	20	0	70	20	10
2020	CS-02	59	28	3	7	3	0	86	10	29
2020	CS-03	53	27	7	0	0	13	92	0	15

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	24	52	24	69	31	63
2020	CS-01	40	30	30	43	57	10
2020	CS-02	14	55	31	80	20	29
2020	CS-03	27	53	20	67	33	15

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	CS	73	27	15

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	47	27	20	0	7	0	0	73	7	15

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	20	27	13	20	20	0	0	47	40	15

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	CS	40	16	14	11	6	2	11	64	20	63
2020	CS-01	40	20	0	20	0	0	20	75	25	10
2020	CS-02	41	14	17	14	7	3	3	59	22	29
2020	CS-03	27	20	20	0	13	0	20	58	17	15
2019	CS	38	15	18	18	5	0	5	57	24	39
2019	CS-02	23	23	15	38	0	0	0	46	38	13
2019	CS-03	50	10	20	0	10	0	10	67	11	10
2018	CS	37	21	18	11	8	0	5	61	19	38
2018	CS-02	28	22	17	22	0	0	11	56	25	18
2018	CS-03	27	27	27	0	18	0	0	55	18	11

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Heritage by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making