2020 Public Service Employee Survey Results for Global Affairs Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 44 7 3 3 0 0 87 6 107
2020 Federal regulators 27 62 5 5 0 0 0 89 5 18
2020 Compliance, inspection and enforcement 31 49 5 15 0 0 0 81 15 41
2020 Communications or public affairs 35 49 6 10 1 0 0 83 11 202
2020 Access to information and privacy 35 26 3 31 5 0 0 61 36 38
2020 Security 33 49 6 9 3 0 0 82 12 170
2020 Science and technology 31 54 3 5 7 0 0 86 12 39
2020 Legal services 20 52 8 17 4 0 0 72 20 79
2020 Administration and operations 36 47 4 10 2 0 0 83 12 672
2020 Human resources 33 50 4 12 1 0 0 83 13 234
2020 Financial management 43 38 5 9 5 0 0 81 14 241
2020 Procurement 46 45 2 8 0 0 0 90 8 64
2020 Real property 38 44 5 10 3 0 0 82 13 108
2020 Materiel management 48 22 7 16 6 0 0 71 23 19
2020 Information management 42 43 4 8 4 0 0 84 12 57
2020 Information technology 44 43 4 7 1 0 0 88 8 240
2020 Internal audit 31 47 16 5 0 0 0 78 5 19
2020 Evaluation 24 42 7 18 9 0 0 66 27 43
2020 Data sciences 27 53 7 9 4 0 0 80 13 55
2020 Policy 19 52 5 19 4 0 0 72 23 934
2020 Project management 22 50 6 19 3 0 0 73 22 481
2020 Other services to the public 27 49 8 16 1 0 0 75 17 178
2020 None of the above 23 49 6 17 5 0 0 72 22 488

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 28 5 2 2 0 0 91 4 107
2020 Federal regulators 67 22 11 0 0 0 0 89 0 18
2020 Compliance, inspection and enforcement 67 26 5 2 0 0 0 93 2 41
2020 Communications or public affairs 78 15 3 2 1 1 1 94 3 200
2020 Access to information and privacy 77 10 0 10 3 0 0 87 13 38
2020 Security 72 20 3 3 0 1 1 94 3 170
2020 Science and technology 57 33 5 5 0 0 0 90 5 39
2020 Legal services 75 17 5 0 1 1 0 93 1 79
2020 Administration and operations 72 20 4 3 1 1 0 93 3 671
2020 Human resources 65 25 5 2 2 1 0 91 4 232
2020 Financial management 68 19 4 3 4 0 1 89 7 238
2020 Procurement 78 19 2 2 0 0 0 97 2 64
2020 Real property 77 15 7 0 1 1 0 92 1 108
2020 Materiel management 74 12 0 7 7 0 0 87 13 18
2020 Information management 72 16 4 6 2 0 0 88 8 57
2020 Information technology 64 24 6 2 3 1 0 89 5 240
2020 Internal audit 62 38 0 0 0 0 0 100 0 18
2020 Evaluation 65 23 5 7 0 0 0 89 7 43
2020 Data sciences 66 23 4 4 2 0 2 91 6 53
2020 Policy 72 19 4 3 1 1 0 92 4 932
2020 Project management 67 24 3 3 1 1 0 92 5 479
2020 Other services to the public 77 17 3 2 1 1 0 94 3 176
2020 None of the above 69 19 5 5 2 0 0 88 7 487
2017 Client contact centre 43 44 4 8 1 0 0 87 9 97
2017 Compliance, inspection and enforcement 79 14 0 0 7 0 0 93 7 20
2017 Communications or public affairs 64 22 7 4 2 0 1 87 6 173
2017 Access to information and privacy 49 29 11 3 8 0 0 78 11 37
2017 Security 59 30 3 5 1 1 1 91 6 154
2017 Science and technology 45 39 5 8 0 0 3 87 8 38
2017 Library services 76 17 0 7 0 0 0 93 7 12
2017 Legal services 66 21 5 7 0 1 0 88 7 61
2017 Administration and operations 65 28 3 3 0 0 0 93 4 665
2017 Human resources 63 32 2 1 2 0 0 95 3 219
2017 Financial management 63 27 5 2 2 0 0 91 4 173
2017 Procurement 71 28 1 0 0 0 0 99 0 56
2017 Real property 60 25 10 4 2 0 0 84 6 67
2017 Materiel management 47 43 5 5 0 0 0 90 5 19
2017 Information management 53 32 6 6 1 2 0 86 7 82
2017 Information technology 52 31 8 5 3 0 1 84 8 252
2017 Internal audit 73 24 3 0 0 0 0 97 0 27
2017 Evaluation 66 23 4 8 0 0 0 89 8 24
2017 Data sciences 49 29 7 7 8 0 0 78 15 13
2017 Policy 68 23 4 4 1 1 0 92 5 759
2017 Project management 61 29 4 4 1 0 1 91 5 415
2017 Other services to the public 69 25 2 2 1 1 1 95 3 170
2017 None of the above 65 26 4 3 1 1 0 92 4 691
2014 Client contact centre 47 36 7 6 1 1 0 85 8 133
2014 Federal regulators 70 20 0 3 7 0 0 90 10 30
2014 Compliance, inspection and enforcement 61 30 4 0 0 5 0 96 0 23
2014 Communications or public affairs 64 26 4 5 1 0 0 90 6 240
2014 Access to information and privacy 65 23 7 4 0 0 0 89 4 42
2014 Security 62 28 3 3 3 0 1 91 6 143
2014 Science and technology 45 40 5 4 4 2 0 87 8 44
2014 Library services 69 11 20 0 0 0 0 80 0 11
2014 Legal services 68 24 3 2 2 2 0 94 3 65
2014 Administration and operations 60 30 5 4 1 0 0 91 5 798
2014 Human resources 66 28 4 1 1 1 0 94 2 191
2014 Financial management 58 37 1 3 0 1 0 96 3 190
2014 Procurement 73 23 3 2 0 0 0 95 2 66
2014 Real property 55 25 9 8 1 1 1 82 9 87
2014 Materiel management 67 20 13 0 0 0 0 87 0 15
2014 Information management 52 31 3 14 1 0 0 83 15 76
2014 Information technology 53 30 9 5 2 0 1 84 7 266
2014 Internal audit 65 26 0 5 4 0 0 91 9 22
2014 Evaluation 68 20 6 3 2 0 0 89 5 33
2014 Other services to the public 72 20 3 2 1 0 0 93 4 258
2014 None of the above 68 24 3 3 1 1 1 93 4 1280

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 40 11 10 5 0 0 73 15 107
2020 Federal regulators 23 23 32 17 0 0 5 48 18 18
2020 Compliance, inspection and enforcement 29 44 7 18 2 0 0 74 19 41
2020 Communications or public affairs 31 42 12 11 4 0 1 73 15 200
2020 Access to information and privacy 43 31 10 13 3 0 0 74 16 38
2020 Security 33 40 12 13 2 0 0 72 15 170
2020 Science and technology 34 43 8 13 2 0 0 77 15 39
2020 Legal services 24 31 14 23 8 0 0 56 30 79
2020 Administration and operations 38 38 9 12 3 0 0 76 15 670
2020 Human resources 40 35 11 11 3 0 0 75 15 233
2020 Financial management 41 30 11 13 4 0 0 71 18 241
2020 Procurement 53 30 2 15 0 0 0 83 15 65
2020 Real property 37 43 6 8 4 0 2 82 12 108
2020 Materiel management 45 23 16 10 5 0 0 68 15 19
2020 Information management 44 33 7 15 2 0 0 77 16 57
2020 Information technology 38 37 10 11 3 0 0 76 14 239
2020 Internal audit 22 57 16 5 0 0 0 79 5 19
2020 Evaluation 22 42 11 25 0 0 0 64 25 43
2020 Data sciences 34 40 13 11 2 0 0 75 13 55
2020 Policy 22 39 11 22 5 0 1 61 28 934
2020 Project management 21 42 13 19 5 0 1 63 24 479
2020 Other services to the public 30 40 9 15 5 1 1 71 20 175
2020 None of the above 23 40 10 19 7 0 0 64 26 487
2019 Client contact centre 41 36 9 9 5 0 0 77 14 77
2019 Federal regulators 41 36 12 7 4 0 0 78 11 17
2019 Compliance, inspection and enforcement 18 52 3 18 9 0 0 70 27 33
2019 Communications or public affairs 35 33 9 14 8 0 1 69 22 175
2019 Access to information and privacy 48 43 0 3 5 0 0 92 8 35
2019 Security 32 32 9 14 13 0 0 65 27 132
2019 Science and technology 25 39 16 13 8 0 0 64 20 42
2019 Legal services 40 35 9 11 4 0 1 76 15 81
2019 Administration and operations 45 30 7 11 6 0 0 75 17 557
2019 Human resources 50 33 6 7 4 0 0 83 11 205
2019 Financial management 48 26 7 13 7 0 0 74 19 205
2019 Procurement 49 31 8 9 3 0 0 80 12 62
2019 Real property 28 36 12 8 16 0 0 64 24 70
2019 Materiel management 36 47 9 9 0 0 0 82 9 11
2019 Information management 39 38 5 12 7 0 0 77 18 58
2019 Information technology 32 36 11 12 8 0 0 68 20 219
2019 Internal audit 31 51 8 4 6 0 0 82 9 22
2019 Evaluation 29 47 2 16 5 0 0 76 21 38
2019 Data sciences 32 36 8 20 4 0 0 68 24 23
2019 Policy 34 36 6 14 9 0 0 70 24 769
2019 Project management 32 37 6 14 11 0 0 69 25 381
2019 Other services to the public 31 46 5 13 5 0 0 77 18 149
2019 None of the above 34 34 8 15 9 0 0 69 24 442
2017 Client contact centre 30 42 15 9 3 0 1 73 13 97
2017 Compliance, inspection and enforcement 29 56 0 14 0 0 0 86 14 20
2017 Communications or public affairs 32 38 8 14 7 0 1 70 21 173
2017 Access to information and privacy 48 31 10 5 5 0 0 79 11 38
2017 Security 37 38 7 15 3 0 0 75 18 154
2017 Science and technology 17 37 8 26 13 0 0 54 38 38
2017 Library services 9 58 9 16 9 0 0 66 25 12
2017 Legal services 21 35 12 27 5 0 0 56 32 61
2017 Administration and operations 40 36 6 12 6 0 0 76 18 667
2017 Human resources 42 38 6 9 6 0 0 79 15 219
2017 Financial management 38 43 8 7 4 0 0 81 11 173
2017 Procurement 46 32 10 11 0 0 0 79 11 56
2017 Real property 37 36 9 9 9 0 0 73 18 67
2017 Materiel management 30 44 10 6 5 5 0 78 12 19
2017 Information management 39 42 10 5 4 0 0 81 8 82
2017 Information technology 39 32 9 13 6 0 0 72 19 252
2017 Internal audit 37 39 7 10 7 0 0 76 17 27
2017 Evaluation 37 48 8 8 0 0 0 85 8 24
2017 Data sciences 28 58 6 7 0 0 0 86 7 13
2017 Policy 32 40 7 13 9 0 0 72 21 758
2017 Project management 30 42 8 14 6 0 0 72 20 419
2017 Other services to the public 30 40 5 17 7 1 0 71 25 170
2017 None of the above 36 36 6 14 8 0 1 72 21 692
2014 Client contact centre 34 37 11 14 4 0 0 71 18 133
2014 Federal regulators 36 54 3 3 3 0 0 90 7 30
2014 Compliance, inspection and enforcement 45 42 13 0 0 0 0 87 0 23
2014 Communications or public affairs 37 40 8 10 4 0 0 78 14 239
2014 Access to information and privacy 21 59 9 9 2 0 0 80 11 42
2014 Security 40 33 7 12 8 0 0 73 20 140
2014 Science and technology 32 30 5 17 15 0 0 62 33 44
2014 Library services 26 26 21 18 0 0 10 57 20 11
2014 Legal services 34 40 6 12 8 0 0 74 20 65
2014 Administration and operations 37 39 8 10 6 0 0 76 16 799
2014 Human resources 43 36 9 8 3 0 0 79 12 191
2014 Financial management 40 41 7 9 3 0 0 81 11 190
2014 Procurement 32 38 9 12 8 0 0 71 20 65
2014 Real property 29 40 7 13 9 0 1 70 23 87
2014 Materiel management 34 33 7 7 19 0 0 67 26 15
2014 Information management 28 37 13 12 10 0 0 65 22 76
2014 Information technology 33 37 11 13 6 0 0 70 19 266
2014 Internal audit 53 27 8 8 4 0 0 80 13 22
2014 Evaluation 39 20 15 17 9 0 0 59 26 33
2014 Other services to the public 45 36 5 10 4 0 0 80 15 258
2014 None of the above 38 35 8 12 7 0 0 73 19 1277

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 43 12 8 4 0 2 76 12 106
2020 Federal regulators 16 49 12 24 0 0 0 65 24 18
2020 Compliance, inspection and enforcement 38 30 9 14 10 0 0 67 23 41
2020 Communications or public affairs 26 38 18 15 2 1 0 65 17 200
2020 Access to information and privacy 30 34 13 21 3 0 0 64 23 38
2020 Security 28 40 15 12 3 1 2 70 15 169
2020 Science and technology 35 37 12 10 5 0 0 72 16 39
2020 Legal services 23 43 13 16 3 0 2 67 19 78
2020 Administration and operations 32 39 12 11 4 0 1 72 16 667
2020 Human resources 38 40 12 7 1 1 1 79 8 234
2020 Financial management 35 33 13 11 6 0 1 69 18 240
2020 Procurement 35 46 6 8 3 0 2 83 11 65
2020 Real property 26 44 15 7 7 0 2 71 14 108
2020 Materiel management 42 23 18 6 12 0 0 64 18 19
2020 Information management 36 30 12 11 10 0 2 67 21 55
2020 Information technology 33 35 12 15 5 0 0 68 19 239
2020 Internal audit 27 62 6 6 0 0 0 88 6 18
2020 Evaluation 28 37 9 21 5 0 0 65 26 43
2020 Data sciences 29 42 14 11 2 0 2 72 13 55
2020 Policy 19 43 15 17 5 0 1 63 23 935
2020 Project management 23 41 14 15 5 0 1 65 21 480
2020 Other services to the public 29 42 12 12 3 0 1 72 16 176
2020 None of the above 25 38 13 18 6 0 0 63 24 487
2019 Client contact centre 29 41 11 14 5 0 0 70 19 77
2019 Federal regulators 24 43 6 23 4 0 0 68 27 17
2019 Compliance, inspection and enforcement 25 44 12 6 13 0 0 69 19 32
2019 Communications or public affairs 29 39 10 12 7 0 3 70 19 175
2019 Access to information and privacy 30 42 11 9 8 0 0 72 17 35
2019 Security 26 44 10 11 9 0 0 70 20 135
2019 Science and technology 24 36 9 19 11 0 0 60 30 42
2019 Legal services 25 39 16 16 5 0 0 64 20 82
2019 Administration and operations 33 38 13 13 4 0 0 70 17 554
2019 Human resources 41 35 9 10 3 0 1 77 13 205
2019 Financial management 26 43 16 9 6 0 0 69 15 203
2019 Procurement 28 50 12 8 2 0 0 78 10 62
2019 Real property 21 29 14 24 10 1 0 51 35 70
2019 Materiel management 37 28 18 8 9 0 0 64 17 11
2019 Information management 25 43 18 13 1 0 0 67 14 58
2019 Information technology 23 37 17 15 8 0 0 60 23 220
2019 Internal audit 33 49 13 6 0 0 0 81 6 22
2019 Evaluation 41 35 13 5 7 0 0 76 12 38
2019 Data sciences 11 60 12 4 13 0 0 72 17 23
2019 Policy 20 45 14 17 4 0 1 65 21 770
2019 Project management 20 43 17 16 4 0 0 63 20 380
2019 Other services to the public 25 47 11 13 3 0 1 73 16 149
2019 None of the above 27 40 13 15 5 0 1 67 20 440
2018 Client contact centre 25 45 14 12 3 0 1 71 15 87
2018 Federal regulators 24 43 14 5 15 0 0 66 19 14
2018 Compliance, inspection and enforcement 8 37 37 13 5 0 0 45 18 22
2018 Communications or public affairs 21 49 9 14 6 0 1 70 20 168
2018 Access to information and privacy 23 27 14 34 3 0 0 50 37 32
2018 Security 27 49 7 10 6 0 1 76 17 117
2018 Science and technology 25 39 23 11 3 0 0 64 13 38
2018 Legal services 18 35 17 23 6 0 1 54 30 65
2018 Administration and operations 28 42 13 13 4 0 0 70 18 548
2018 Human resources 30 46 9 9 4 0 2 77 14 172
2018 Financial management 27 50 10 10 3 0 0 77 13 180
2018 Procurement 27 48 10 12 4 0 0 75 16 51
2018 Real property 15 41 9 19 16 0 0 56 35 64
2018 Materiel management 31 22 12 28 3 0 3 55 32 16
2018 Information management 28 41 18 9 4 0 0 69 13 70
2018 Information technology 28 40 15 11 5 0 0 69 16 225
2018 Internal audit 40 50 0 5 0 0 5 95 5 20
2018 Evaluation 20 62 8 7 3 0 0 82 10 34
2018 Data sciences 22 47 18 13 0 0 0 69 13 22
2018 Policy 13 50 13 18 5 0 0 64 24 689
2018 Project management 19 40 15 18 7 0 0 60 25 366
2018 Other services to the public 23 51 9 11 5 0 0 74 17 144
2018 None of the above 20 46 12 15 6 1 1 67 21 410
2017 Client contact centre 22 43 14 14 6 0 1 65 20 97
2017 Compliance, inspection and enforcement 32 24 14 14 16 0 0 56 30 20
2017 Communications or public affairs 24 36 12 19 8 1 2 61 27 172
2017 Access to information and privacy 24 45 10 15 5 0 0 69 21 38
2017 Security 22 43 16 14 5 0 0 65 19 154
2017 Science and technology 18 46 7 19 9 0 0 64 29 38
2017 Library services 17 43 25 7 9 0 0 60 15 12
2017 Legal services 13 43 14 20 8 0 1 57 28 61
2017 Administration and operations 27 40 12 14 6 0 0 67 20 667
2017 Human resources 29 44 12 9 5 0 1 74 14 219
2017 Financial management 30 43 10 11 5 0 1 73 16 173
2017 Procurement 32 39 11 12 6 0 0 71 18 56
2017 Real property 19 29 17 18 16 0 1 48 34 67
2017 Materiel management 20 38 5 21 16 0 0 58 37 19
2017 Information management 30 40 8 12 8 1 0 71 20 82
2017 Information technology 26 36 15 15 8 0 0 62 23 252
2017 Internal audit 31 37 14 7 11 0 0 68 18 27
2017 Evaluation 47 22 11 11 4 4 0 73 15 24
2017 Data sciences 28 36 14 0 23 0 0 64 23 13
2017 Policy 18 42 14 17 9 0 0 60 26 758
2017 Project management 17 43 14 17 8 0 0 61 25 418
2017 Other services to the public 19 40 13 19 9 0 0 59 28 170
2017 None of the above 19 43 15 16 6 0 0 63 22 692
2014 Client contact centre 23 41 19 10 6 0 1 64 16 133
2014 Federal regulators 40 30 10 13 7 0 0 70 20 30
2014 Compliance, inspection and enforcement 17 53 8 17 0 5 0 74 18 23
2014 Communications or public affairs 21 36 20 16 6 1 0 58 23 240
2014 Access to information and privacy 30 45 13 7 2 0 2 77 9 42
2014 Security 20 42 12 18 8 0 0 61 27 143
2014 Science and technology 16 33 11 22 15 2 0 51 38 44
2014 Library services 26 35 29 10 0 0 0 61 10 11
2014 Legal services 11 41 11 25 12 0 0 52 37 65
2014 Administration and operations 21 40 16 16 7 0 0 61 23 798
2014 Human resources 29 41 11 15 3 1 0 71 18 191
2014 Financial management 27 43 16 9 5 0 0 71 14 190
2014 Procurement 18 50 14 11 8 0 0 68 18 66
2014 Real property 12 31 7 24 23 0 4 44 48 87
2014 Materiel management 33 47 0 7 14 0 0 80 20 15
2014 Information management 21 30 15 22 11 0 0 52 33 76
2014 Information technology 24 33 18 15 9 0 1 57 24 266
2014 Internal audit 43 30 18 9 0 0 0 73 9 22
2014 Evaluation 12 21 17 30 21 0 0 32 50 33
2014 Other services to the public 23 45 11 16 5 0 0 69 20 257
2014 None of the above 20 41 14 17 7 0 1 62 24 1281

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 42 9 4 4 0 0 83 8 105
2020 Federal regulators 38 13 23 22 0 0 5 53 24 18
2020 Compliance, inspection and enforcement 51 27 8 6 5 3 0 80 12 41
2020 Communications or public affairs 31 43 14 7 3 1 1 76 10 198
2020 Access to information and privacy 40 29 10 13 8 0 0 69 21 38
2020 Security 32 42 12 11 2 1 0 75 14 168
2020 Science and technology 26 56 11 8 0 0 0 81 8 38
2020 Legal services 35 38 13 10 4 0 0 73 14 78
2020 Administration and operations 41 38 10 8 2 0 0 80 10 667
2020 Human resources 40 39 9 11 1 0 0 79 12 233
2020 Financial management 42 34 11 7 5 0 0 77 12 238
2020 Procurement 52 35 9 3 0 0 0 88 3 65
2020 Real property 44 41 6 6 3 0 0 85 9 107
2020 Materiel management 54 22 18 6 0 0 0 76 6 19
2020 Information management 56 30 4 8 0 2 0 88 8 55
2020 Information technology 41 38 9 8 3 0 1 79 12 238
2020 Internal audit 36 31 22 10 0 0 0 68 10 19
2020 Evaluation 31 41 18 9 0 0 0 72 9 43
2020 Data sciences 44 39 4 13 0 0 0 83 13 52
2020 Policy 31 41 11 12 3 1 1 73 16 930
2020 Project management 30 42 11 14 2 0 0 73 16 481
2020 Other services to the public 33 43 9 12 1 1 0 77 14 178
2020 None of the above 32 37 13 13 4 0 0 69 17 482
2019 Client contact centre 39 34 17 7 3 0 0 73 9 76
2019 Federal regulators 35 49 6 4 0 6 0 90 4 17
2019 Compliance, inspection and enforcement 36 49 3 6 3 3 0 87 9 33
2019 Communications or public affairs 40 33 16 4 6 1 0 74 10 174
2019 Access to information and privacy 40 35 8 14 3 0 0 75 17 35
2019 Security 36 41 12 8 3 0 0 77 11 134
2019 Science and technology 38 45 9 6 2 0 0 82 9 42
2019 Legal services 32 44 11 7 4 1 0 78 11 81
2019 Administration and operations 43 36 9 9 3 0 0 79 12 557
2019 Human resources 49 33 9 7 2 0 1 83 9 202
2019 Financial management 36 44 8 7 4 0 0 80 11 201
2019 Procurement 49 42 5 3 1 0 0 91 4 61
2019 Real property 43 33 10 8 5 0 0 76 14 71
2019 Materiel management 35 39 26 0 0 0 0 74 0 11
2019 Information management 47 34 11 5 3 0 0 81 8 58
2019 Information technology 37 38 12 9 4 0 0 75 12 220
2019 Internal audit 45 45 4 0 6 0 0 90 6 22
2019 Evaluation 51 26 18 5 0 0 0 77 5 38
2019 Data sciences 44 41 7 7 0 0 0 85 7 23
2019 Policy 36 40 12 8 4 1 0 77 12 767
2019 Project management 31 40 14 12 3 1 0 72 15 378
2019 Other services to the public 40 35 16 6 3 0 0 75 9 149
2019 None of the above 40 34 11 11 3 0 0 75 14 440
2017 Client contact centre 29 44 12 9 4 1 0 74 13 97
2017 Compliance, inspection and enforcement 48 36 10 5 0 0 0 85 5 20
2017 Communications or public affairs 37 40 10 8 4 0 1 78 12 171
2017 Access to information and privacy 26 50 10 8 5 0 0 76 13 38
2017 Security 42 42 4 8 2 0 0 85 11 154
2017 Science and technology 44 46 2 0 5 2 0 92 5 38
2017 Library services 17 66 0 8 9 0 0 84 16 12
2017 Legal services 27 35 17 18 3 0 0 62 21 61
2017 Administration and operations 40 39 9 9 2 0 0 79 11 665
2017 Human resources 48 41 5 4 2 0 0 89 6 216
2017 Financial management 44 39 8 6 3 0 0 83 9 173
2017 Procurement 57 36 5 2 0 0 0 94 2 56
2017 Real property 41 37 10 7 4 0 0 78 11 66
2017 Materiel management 27 47 16 0 5 5 0 78 5 19
2017 Information management 38 49 5 7 1 0 0 87 8 81
2017 Information technology 36 40 10 10 4 0 0 77 13 252
2017 Internal audit 52 41 4 4 0 0 0 93 4 27
2017 Evaluation 33 41 11 15 0 0 0 74 15 24
2017 Data sciences 37 42 21 0 0 0 0 79 0 13
2017 Policy 37 38 10 11 3 0 0 76 14 758
2017 Project management 32 45 8 10 4 0 0 78 14 417
2017 Other services to the public 33 36 14 12 5 0 0 69 16 171
2017 None of the above 35 42 10 9 3 0 1 77 12 692
2014 Client contact centre 31 40 13 14 2 0 0 71 16 133
2014 Federal regulators 43 44 0 7 3 3 0 89 11 30
2014 Compliance, inspection and enforcement 36 55 4 5 0 0 0 91 5 23
2014 Communications or public affairs 35 45 10 8 2 0 0 80 9 240
2014 Access to information and privacy 49 35 7 7 2 0 0 84 9 42
2014 Security 41 40 9 6 3 0 0 81 10 143
2014 Science and technology 36 36 9 10 8 0 0 73 18 44
2014 Library services 33 20 21 8 0 18 0 65 10 11
2014 Legal services 34 39 11 11 5 0 0 74 16 64
2014 Administration and operations 34 42 12 9 3 0 0 77 11 799
2014 Human resources 47 35 11 5 1 1 0 82 6 191
2014 Financial management 34 51 9 4 2 0 1 86 6 189
2014 Procurement 41 35 14 6 3 2 0 77 9 66
2014 Real property 38 43 5 11 2 0 1 82 14 87
2014 Materiel management 47 33 7 13 0 0 0 80 13 15
2014 Information management 32 44 9 7 8 1 0 76 15 76
2014 Information technology 38 40 14 7 1 0 0 78 8 266
2014 Internal audit 43 36 17 0 4 0 0 78 4 22
2014 Evaluation 27 45 14 9 6 0 0 71 14 33
2014 Other services to the public 41 43 9 6 0 0 0 84 6 258
2014 None of the above 39 39 10 7 3 1 1 79 11 1278

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 34 11 5 3 0 0 81 8 107
2020 Federal regulators 33 30 17 10 10 0 0 63 20 18
2020 Compliance, inspection and enforcement 48 29 9 5 6 0 2 79 11 41
2020 Communications or public affairs 37 32 11 10 9 0 1 70 19 202
2020 Access to information and privacy 46 35 3 5 10 0 0 82 16 38
2020 Security 37 38 10 12 3 1 1 75 15 170
2020 Science and technology 36 44 13 8 0 0 0 79 8 39
2020 Legal services 32 47 8 13 0 0 0 79 13 79
2020 Administration and operations 38 35 12 10 5 0 0 73 16 667
2020 Human resources 45 33 9 10 3 0 0 78 13 233
2020 Financial management 46 28 11 8 6 0 1 75 14 240
2020 Procurement 50 30 8 8 3 0 2 81 11 65
2020 Real property 43 33 9 11 5 0 0 76 15 108
2020 Materiel management 55 22 12 12 0 0 0 77 12 19
2020 Information management 49 30 15 3 3 0 0 79 6 57
2020 Information technology 41 34 12 9 3 0 0 76 12 240
2020 Internal audit 53 20 16 11 0 0 0 73 11 19
2020 Evaluation 45 17 14 13 12 0 0 61 25 43
2020 Data sciences 36 37 18 4 4 0 2 74 7 55
2020 Policy 26 34 12 17 10 0 0 61 27 935
2020 Project management 29 36 14 14 6 0 0 65 21 480
2020 Other services to the public 34 29 12 16 9 0 0 63 25 178
2020 None of the above 26 33 13 17 11 0 0 59 28 487
2019 Client contact centre 36 37 12 8 6 0 0 73 14 77
2019 Federal regulators 24 31 29 17 0 0 0 55 17 17
2019 Compliance, inspection and enforcement 27 43 15 10 6 0 0 70 16 33
2019 Communications or public affairs 38 26 14 13 8 1 1 64 21 175
2019 Access to information and privacy 45 28 14 8 5 0 0 73 14 35
2019 Security 41 36 6 9 7 1 0 78 16 135
2019 Science and technology 34 39 16 7 4 0 0 73 11 42
2019 Legal services 41 34 8 7 7 1 0 77 15 81
2019 Administration and operations 39 33 11 10 7 0 0 72 17 556
2019 Human resources 49 29 10 6 3 1 2 80 9 206
2019 Financial management 42 32 13 8 5 0 1 74 13 204
2019 Procurement 51 37 11 0 2 0 0 87 2 62
2019 Real property 39 30 12 10 9 0 0 69 19 71
2019 Materiel management 35 39 9 17 0 0 0 74 17 11
2019 Information management 53 24 13 5 3 0 2 78 8 57
2019 Information technology 45 32 11 7 4 1 0 78 11 220
2019 Internal audit 29 24 21 16 6 4 0 55 23 22
2019 Evaluation 42 33 16 5 5 0 0 75 9 38
2019 Data sciences 27 52 8 13 0 0 0 79 13 23
2019 Policy 30 32 13 16 8 0 0 62 24 770
2019 Project management 27 41 10 14 6 0 1 69 21 380
2019 Other services to the public 32 31 11 20 7 0 0 63 27 150
2019 None of the above 29 36 12 15 7 0 0 66 22 443
2018 Client contact centre 33 38 8 13 8 0 0 71 21 88
2018 Federal regulators 43 20 22 7 8 0 0 63 15 14
2018 Compliance, inspection and enforcement 27 51 13 4 4 0 0 79 9 22
2018 Communications or public affairs 36 36 6 14 6 0 1 74 20 167
2018 Access to information and privacy 40 33 11 9 6 0 2 74 15 32
2018 Security 36 33 15 11 4 0 0 69 16 117
2018 Science and technology 40 27 19 5 7 0 3 69 12 38
2018 Legal services 33 31 12 16 6 0 1 65 22 64
2018 Administration and operations 38 35 11 9 5 0 1 74 15 544
2018 Human resources 48 33 8 6 4 1 1 82 10 170
2018 Financial management 43 35 13 6 3 0 1 78 9 178
2018 Procurement 44 38 4 8 6 0 0 82 14 51
2018 Real property 28 28 12 17 14 0 0 57 31 64
2018 Materiel management 50 19 20 3 8 0 0 69 11 16
2018 Information management 52 27 5 11 3 0 2 81 14 70
2018 Information technology 50 32 9 5 4 0 0 82 8 226
2018 Internal audit 20 40 10 20 0 0 10 66 22 20
2018 Evaluation 46 29 4 8 10 0 3 77 18 34
2018 Data sciences 56 40 4 0 0 0 0 96 0 22
2018 Policy 27 33 15 15 9 0 1 61 25 687
2018 Project management 30 39 14 12 4 0 1 70 16 367
2018 Other services to the public 32 36 9 17 6 0 0 67 23 144
2018 None of the above 27 36 14 12 10 0 1 63 23 410
2017 Client contact centre 26 40 20 6 8 0 0 66 14 97
2017 Compliance, inspection and enforcement 56 35 5 5 0 0 0 91 5 20
2017 Communications or public affairs 33 30 9 15 11 1 1 64 27 173
2017 Access to information and privacy 37 35 5 13 10 0 0 71 23 38
2017 Security 35 36 9 11 8 1 0 71 20 154
2017 Science and technology 37 23 19 12 5 5 0 62 18 38
2017 Library services 15 76 9 0 0 0 0 91 0 12
2017 Legal services 23 37 19 14 8 0 0 60 21 61
2017 Administration and operations 36 35 12 10 6 0 1 72 16 667
2017 Human resources 43 34 10 6 5 0 1 78 12 217
2017 Financial management 36 39 12 8 6 0 0 75 14 173
2017 Procurement 39 48 6 3 4 0 0 87 7 56
2017 Real property 36 30 10 18 6 0 0 66 24 66
2017 Materiel management 21 47 16 5 6 5 0 71 12 19
2017 Information management 47 28 16 5 5 0 0 75 9 82
2017 Information technology 38 29 14 11 6 1 0 69 17 252
2017 Internal audit 21 41 7 10 11 4 6 69 23 27
2017 Evaluation 40 34 15 11 0 0 0 74 11 24
2017 Data sciences 71 14 0 7 8 0 0 85 15 13
2017 Policy 27 34 12 18 8 1 0 62 26 759
2017 Project management 29 38 11 16 6 1 0 67 22 419
2017 Other services to the public 35 26 13 17 9 0 0 60 27 171
2017 None of the above 25 33 14 17 10 0 1 59 27 691
2014 Client contact centre 24 35 18 12 10 0 1 60 21 133
2014 Federal regulators 39 37 17 3 3 0 0 76 7 30
2014 Compliance, inspection and enforcement 28 38 17 12 0 0 4 69 13 23
2014 Communications or public affairs 24 37 16 13 9 2 1 62 22 239
2014 Access to information and privacy 53 36 12 0 0 0 0 88 0 42
2014 Security 29 33 15 14 6 1 1 64 21 143
2014 Science and technology 25 35 11 14 16 0 0 60 29 44
2014 Library services 35 45 0 0 0 10 10 100 0 11
2014 Legal services 31 41 10 11 8 0 0 72 18 65
2014 Administration and operations 26 39 14 13 7 1 0 66 20 799
2014 Human resources 37 37 10 10 4 1 2 75 14 191
2014 Financial management 34 38 15 6 4 1 2 75 10 190
2014 Procurement 41 39 11 5 5 0 0 80 9 66
2014 Real property 34 30 9 14 11 1 1 65 26 87
2014 Materiel management 19 40 20 7 13 0 0 59 20 15
2014 Information management 28 29 22 9 9 4 0 59 19 76
2014 Information technology 36 37 12 9 4 0 1 74 14 266
2014 Internal audit 49 24 14 4 9 0 0 73 13 22
2014 Evaluation 35 41 15 3 6 0 0 76 9 33
2014 Other services to the public 30 35 13 14 6 0 0 66 21 257
2014 None of the above 27 33 15 15 8 1 1 61 23 1280

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 40 6 9 1 0 0 84 10 107
2020 Federal regulators 43 46 11 0 0 0 0 89 0 18
2020 Compliance, inspection and enforcement 32 53 7 3 5 0 0 85 8 41
2020 Communications or public affairs 36 40 11 9 4 0 1 77 13 202
2020 Access to information and privacy 35 39 16 8 3 0 0 74 10 38
2020 Security 43 33 10 10 4 0 0 76 14 169
2020 Science and technology 36 43 11 10 0 0 0 79 10 39
2020 Legal services 41 50 4 3 3 0 0 91 5 78
2020 Administration and operations 36 40 14 7 3 0 0 76 10 671
2020 Human resources 42 38 12 7 2 0 0 80 9 234
2020 Financial management 41 38 12 6 4 0 0 79 9 241
2020 Procurement 38 45 13 5 0 0 0 83 5 65
2020 Real property 40 34 15 5 5 0 0 75 11 108
2020 Materiel management 43 45 0 6 6 0 0 87 13 19
2020 Information management 33 42 15 5 4 0 0 76 9 57
2020 Information technology 40 38 11 7 3 0 0 79 10 240
2020 Internal audit 43 29 17 6 6 0 0 71 11 18
2020 Evaluation 36 37 9 14 5 0 0 73 19 43
2020 Data sciences 38 44 9 5 4 0 0 82 9 55
2020 Policy 35 43 9 9 4 0 0 78 13 936
2020 Project management 33 43 12 8 3 0 0 77 11 481
2020 Other services to the public 36 45 8 8 3 0 0 81 11 178
2020 None of the above 37 39 10 9 5 0 0 76 14 490
2019 Client contact centre 26 56 8 6 4 0 0 82 9 77
2019 Federal regulators 35 30 7 29 0 0 0 64 29 17
2019 Compliance, inspection and enforcement 39 42 6 13 0 0 0 81 13 33
2019 Communications or public affairs 39 38 9 10 4 0 0 76 15 174
2019 Access to information and privacy 44 37 8 8 3 0 0 81 11 35
2019 Security 46 39 6 5 3 0 0 85 8 134
2019 Science and technology 23 45 20 10 2 0 0 68 12 42
2019 Legal services 45 39 11 2 2 0 0 84 5 81
2019 Administration and operations 40 36 12 8 4 0 0 76 12 558
2019 Human resources 48 36 10 3 2 1 0 85 5 206
2019 Financial management 32 42 15 7 3 0 0 75 10 204
2019 Procurement 35 54 8 0 3 0 0 89 3 61
2019 Real property 38 30 7 16 8 0 0 68 24 71
2019 Materiel management 27 47 16 0 9 0 0 74 9 11
2019 Information management 31 40 24 6 0 0 0 70 6 57
2019 Information technology 34 39 12 9 5 1 0 74 14 220
2019 Internal audit 25 53 16 0 6 0 0 78 6 22
2019 Evaluation 34 44 9 9 2 0 0 79 12 38
2019 Data sciences 27 28 11 31 4 0 0 54 35 23
2019 Policy 44 41 7 5 2 0 0 85 7 770
2019 Project management 36 42 9 8 4 0 0 78 13 380
2019 Other services to the public 44 39 9 5 3 0 0 83 8 149
2019 None of the above 44 36 8 7 5 0 0 80 12 444
2018 Client contact centre 38 47 10 2 2 0 0 85 4 88
2018 Federal regulators 35 50 7 0 8 0 0 85 8 14
2018 Compliance, inspection and enforcement 34 26 40 0 0 0 0 60 0 20
2018 Communications or public affairs 39 44 8 6 3 0 0 83 9 167
2018 Access to information and privacy 14 46 15 11 15 0 0 60 25 32
2018 Security 41 42 9 5 4 0 0 82 8 116
2018 Science and technology 45 44 8 0 3 0 0 89 3 38
2018 Legal services 36 36 11 11 6 0 0 72 17 65
2018 Administration and operations 35 41 11 8 4 0 0 77 12 544
2018 Human resources 39 41 11 6 3 0 0 80 9 170
2018 Financial management 34 46 10 8 2 0 0 80 10 179
2018 Procurement 32 54 6 2 6 0 0 86 8 51
2018 Real property 28 41 10 14 6 0 0 69 21 63
2018 Materiel management 22 52 0 20 6 0 0 74 26 16
2018 Information management 30 46 10 4 9 0 0 76 14 70
2018 Information technology 33 43 12 6 5 0 0 76 12 223
2018 Internal audit 30 61 0 5 5 0 0 90 10 20
2018 Evaluation 36 49 3 5 7 0 0 85 12 34
2018 Data sciences 55 31 0 9 4 0 0 87 13 22
2018 Policy 39 45 7 7 2 0 0 83 9 686
2018 Project management 36 44 11 6 3 0 0 80 10 361
2018 Other services to the public 38 43 11 4 4 0 0 81 8 142
2018 None of the above 43 41 8 5 3 0 0 83 8 407
2017 Client contact centre 29 50 16 2 3 0 0 78 5 97
2017 Compliance, inspection and enforcement 37 51 7 5 0 0 0 88 5 20
2017 Communications or public affairs 39 45 8 5 3 0 0 83 9 173
2017 Access to information and privacy 24 47 11 3 15 0 0 71 18 38
2017 Security 41 44 8 2 5 0 0 85 8 154
2017 Science and technology 27 41 10 17 5 0 0 68 22 38
2017 Library services 43 32 17 0 8 0 0 75 8 12
2017 Legal services 48 39 5 7 0 2 0 88 7 61
2017 Administration and operations 36 42 10 6 6 0 0 78 12 665
2017 Human resources 36 45 10 5 3 0 1 82 8 219
2017 Financial management 37 44 11 7 1 0 0 80 8 174
2017 Procurement 33 45 18 4 0 0 0 78 4 56
2017 Real property 39 41 10 7 3 0 0 80 10 67
2017 Materiel management 15 54 14 17 0 0 0 69 17 19
2017 Information management 29 39 13 10 9 0 0 69 19 82
2017 Information technology 32 47 11 5 5 0 0 79 10 252
2017 Internal audit 34 45 7 11 4 0 0 79 14 27
2017 Evaluation 40 37 4 15 4 0 0 78 18 24
2017 Data sciences 28 51 14 7 0 0 0 79 7 13
2017 Policy 43 41 8 6 3 0 0 84 8 759
2017 Project management 40 45 7 5 3 0 0 85 8 417
2017 Other services to the public 39 44 8 6 3 0 0 83 9 171
2017 None of the above 43 39 9 5 3 0 0 82 9 693
2014 Client contact centre 33 42 12 8 4 0 0 76 13 133
2014 Federal regulators 46 34 10 7 3 0 0 80 10 30
2014 Compliance, inspection and enforcement 21 71 4 4 0 0 0 92 4 23
2014 Communications or public affairs 28 45 15 7 5 0 0 73 12 240
2014 Access to information and privacy 21 46 17 12 4 0 0 67 16 42
2014 Security 41 37 9 10 3 0 0 78 12 143
2014 Science and technology 20 49 11 13 7 0 0 69 20 44
2014 Library services 53 47 0 0 0 0 0 100 0 11
2014 Legal services 31 43 13 12 0 0 0 74 12 65
2014 Administration and operations 27 44 14 10 5 0 0 71 15 799
2014 Human resources 31 43 11 10 5 0 0 74 15 191
2014 Financial management 30 40 15 13 2 0 1 71 14 191
2014 Procurement 20 48 18 11 3 0 0 68 14 66
2014 Real property 30 31 9 18 10 0 1 62 29 87
2014 Materiel management 14 53 20 7 6 0 0 67 13 15
2014 Information management 17 41 23 6 12 0 0 59 18 76
2014 Information technology 33 41 15 6 6 0 0 74 11 266
2014 Internal audit 30 39 18 5 8 0 0 69 13 22
2014 Evaluation 24 67 6 0 3 0 0 91 3 33
2014 Other services to the public 38 49 7 4 1 0 0 87 6 258
2014 None of the above 35 44 9 8 3 0 0 79 12 1281

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 44 14 12 4 0 0 70 16 107
2020 Federal regulators 44 16 23 0 18 0 0 59 18 18
2020 Compliance, inspection and enforcement 32 26 17 14 10 0 0 59 24 41
2020 Communications or public affairs 36 38 10 11 5 1 0 74 16 202
2020 Access to information and privacy 40 31 13 10 5 0 0 72 16 38
2020 Security 28 34 15 16 5 1 1 63 22 169
2020 Science and technology 36 40 13 5 5 0 0 76 10 39
2020 Legal services 31 43 11 15 0 0 0 73 15 79
2020 Administration and operations 33 37 13 12 6 0 0 70 17 667
2020 Human resources 37 38 12 7 5 0 1 77 11 232
2020 Financial management 40 30 15 7 9 0 0 70 16 241
2020 Procurement 37 43 13 6 0 0 2 81 7 64
2020 Real property 32 33 14 14 7 1 0 65 21 107
2020 Materiel management 43 34 17 0 6 0 0 77 6 19
2020 Information management 38 41 9 7 3 0 2 80 10 57
2020 Information technology 30 39 11 13 6 0 0 70 19 239
2020 Internal audit 41 26 27 5 0 0 0 67 5 19
2020 Evaluation 28 38 9 9 16 0 0 66 25 43
2020 Data sciences 36 40 11 9 4 0 0 76 12 55
2020 Policy 30 40 12 11 7 0 0 70 18 935
2020 Project management 30 42 13 9 5 1 0 73 15 482
2020 Other services to the public 28 36 12 14 10 0 0 63 24 178
2020 None of the above 24 39 14 15 8 0 0 63 23 489
2019 Client contact centre 25 38 21 11 4 0 0 63 15 77
2019 Federal regulators 24 25 18 34 0 0 0 48 34 17
2019 Compliance, inspection and enforcement 18 43 17 15 6 0 0 61 21 33
2019 Communications or public affairs 29 43 9 15 5 0 0 71 20 175
2019 Access to information and privacy 38 40 11 8 3 0 0 79 11 35
2019 Security 22 45 13 12 7 1 0 68 19 134
2019 Science and technology 9 37 23 23 8 0 0 46 31 42
2019 Legal services 23 45 18 7 5 1 0 69 12 82
2019 Administration and operations 32 36 11 12 8 0 0 68 20 556
2019 Human resources 38 35 12 9 4 0 1 74 14 206
2019 Financial management 29 31 15 15 8 0 1 62 23 204
2019 Procurement 34 45 13 8 0 0 0 79 8 62
2019 Real property 32 26 19 12 12 0 0 58 24 69
2019 Materiel management 26 39 18 0 18 0 0 65 18 11
2019 Information management 19 45 20 10 6 0 0 64 16 58
2019 Information technology 25 36 16 10 11 0 1 62 22 220
2019 Internal audit 45 29 4 18 0 4 0 77 18 22
2019 Evaluation 21 55 5 12 7 0 0 76 19 37
2019 Data sciences 29 35 12 17 7 0 0 64 24 23
2019 Policy 32 39 11 11 7 0 0 71 18 769
2019 Project management 23 41 14 13 8 0 0 65 21 381
2019 Other services to the public 26 34 14 19 7 0 1 60 26 149
2019 None of the above 23 43 13 11 9 1 0 66 21 440
2018 Client contact centre 27 39 14 11 8 0 0 66 20 88
2018 Federal regulators 23 30 12 20 15 0 0 53 35 14
2018 Compliance, inspection and enforcement 21 28 15 21 14 0 0 49 36 22
2018 Communications or public affairs 32 37 12 11 9 0 0 69 19 168
2018 Access to information and privacy 20 42 6 11 20 0 0 63 31 32
2018 Security 25 39 13 15 7 0 1 64 22 117
2018 Science and technology 24 36 17 10 12 0 0 60 23 38
2018 Legal services 19 32 14 20 13 0 1 52 34 65
2018 Administration and operations 28 37 15 13 7 0 0 65 20 544
2018 Human resources 34 33 18 9 6 0 1 67 15 172
2018 Financial management 27 35 22 8 7 0 1 62 16 180
2018 Procurement 28 42 10 14 6 0 1 70 20 51
2018 Real property 18 37 15 9 21 0 0 55 30 64
2018 Materiel management 32 12 35 21 0 0 0 44 21 16
2018 Information management 22 46 9 12 11 0 0 68 23 70
2018 Information technology 22 36 20 12 9 0 1 58 21 226
2018 Internal audit 20 50 20 10 0 0 0 70 10 20
2018 Evaluation 37 27 23 11 3 0 0 64 14 34
2018 Data sciences 51 26 13 5 4 0 0 78 9 22
2018 Policy 25 40 14 12 9 0 0 65 21 686
2018 Project management 21 39 19 12 9 0 0 60 22 366
2018 Other services to the public 16 40 15 18 9 1 0 57 28 144
2018 None of the above 22 39 16 12 10 1 0 61 23 407
2017 Client contact centre 23 39 24 9 5 0 0 62 14 97
2017 Compliance, inspection and enforcement 32 38 16 9 5 0 0 70 14 20
2017 Communications or public affairs 29 37 15 13 6 1 0 67 19 173
2017 Access to information and privacy 21 32 19 11 18 0 0 53 29 38
2017 Security 23 31 17 17 11 1 1 54 29 154
2017 Science and technology 20 39 10 16 15 0 0 59 31 38
2017 Library services 34 49 9 9 0 0 0 83 9 12
2017 Legal services 20 44 11 16 7 0 2 65 24 61
2017 Administration and operations 29 37 15 12 7 0 0 66 19 667
2017 Human resources 28 38 18 11 5 0 1 66 16 219
2017 Financial management 24 40 18 9 9 0 0 63 18 174
2017 Procurement 29 37 22 10 2 0 0 66 12 56
2017 Real property 23 31 24 6 17 0 0 54 22 66
2017 Materiel management 21 36 0 32 11 0 0 57 43 19
2017 Information management 28 37 14 14 7 0 0 65 21 82
2017 Information technology 22 34 21 12 10 0 0 57 23 252
2017 Internal audit 27 34 17 14 3 0 4 64 18 27
2017 Evaluation 40 34 7 14 4 0 0 74 18 24
2017 Data sciences 50 21 7 14 8 0 0 71 22 13
2017 Policy 27 39 13 14 6 1 0 67 20 757
2017 Project management 26 42 14 12 6 0 0 68 18 418
2017 Other services to the public 18 40 17 14 10 0 1 58 24 171
2017 None of the above 23 38 16 16 7 0 1 61 23 692
2014 Client contact centre 22 32 23 14 9 0 0 54 23 133
2014 Federal regulators 20 57 6 7 10 0 0 76 17 30
2014 Compliance, inspection and enforcement 8 71 8 8 4 0 0 79 13 23
2014 Communications or public affairs 16 44 19 15 7 0 0 60 22 240
2014 Access to information and privacy 23 51 7 10 7 2 0 76 17 42
2014 Security 20 37 13 17 13 0 0 57 29 143
2014 Science and technology 14 35 20 15 16 0 0 49 31 44
2014 Library services 28 31 21 9 11 0 0 59 20 10
2014 Legal services 22 34 14 17 14 0 0 56 31 65
2014 Administration and operations 19 40 17 15 9 0 0 59 24 799
2014 Human resources 27 40 16 11 5 1 1 68 17 191
2014 Financial management 19 38 23 12 6 1 1 58 19 190
2014 Procurement 18 36 18 17 11 0 0 54 27 66
2014 Real property 18 28 14 14 24 0 1 47 38 87
2014 Materiel management 27 19 21 7 27 0 0 46 33 15
2014 Information management 14 29 22 21 13 0 0 44 34 76
2014 Information technology 23 36 19 15 8 0 0 59 22 266
2014 Internal audit 27 39 12 14 8 0 0 66 22 22
2014 Evaluation 27 37 12 21 3 0 0 64 24 33
2014 Other services to the public 22 43 15 15 6 0 0 65 21 258
2014 None of the above 22 37 17 16 8 0 0 59 24 1281

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 46 11 5 2 0 0 82 7 107
2020 Federal regulators 28 40 25 7 0 0 0 68 7 17
2020 Compliance, inspection and enforcement 31 37 21 10 2 0 0 67 12 41
2020 Communications or public affairs 33 35 13 16 2 0 0 68 18 201
2020 Access to information and privacy 28 43 10 13 5 0 0 72 18 38
2020 Security 26 43 14 14 3 0 0 69 17 170
2020 Science and technology 27 43 14 8 8 0 0 70 16 38
2020 Legal services 41 40 9 10 0 0 0 81 10 79
2020 Administration and operations 29 49 10 8 3 0 0 78 12 664
2020 Human resources 38 42 11 7 1 0 0 81 8 232
2020 Financial management 35 42 6 11 5 0 0 77 17 238
2020 Procurement 38 44 10 7 2 0 0 82 8 63
2020 Real property 31 31 12 19 6 0 0 62 26 106
2020 Materiel management 22 55 17 0 6 0 0 77 6 19
2020 Information management 28 45 15 11 2 0 0 73 12 57
2020 Information technology 29 40 18 8 4 0 0 69 13 239
2020 Internal audit 41 48 11 0 0 0 0 89 0 19
2020 Evaluation 32 37 12 12 7 0 0 69 19 42
2020 Data sciences 22 45 11 19 4 0 0 67 22 55
2020 Policy 24 46 13 12 4 0 0 70 17 929
2020 Project management 29 49 10 9 4 0 0 78 13 478
2020 Other services to the public 36 41 9 10 4 0 0 77 13 175
2020 None of the above 26 40 13 16 4 0 0 67 20 487
2019 Client contact centre 36 36 16 8 4 0 0 72 13 77
2019 Federal regulators 24 43 12 21 0 0 0 66 21 17
2019 Compliance, inspection and enforcement 21 51 9 18 0 0 0 72 18 33
2019 Communications or public affairs 25 42 15 13 5 0 0 67 18 174
2019 Access to information and privacy 27 51 11 11 0 0 0 78 11 35
2019 Security 23 55 7 12 4 0 0 78 16 133
2019 Science and technology 24 39 17 15 4 0 0 63 20 42
2019 Legal services 20 54 12 11 4 0 0 74 14 82
2019 Administration and operations 33 38 12 12 5 0 0 71 17 552
2019 Human resources 34 43 11 9 3 0 0 77 12 204
2019 Financial management 30 40 10 11 8 1 0 71 19 204
2019 Procurement 28 47 23 2 0 0 0 75 2 61
2019 Real property 20 39 16 15 10 0 0 59 25 70
2019 Materiel management 19 52 19 0 10 0 0 71 10 10
2019 Information management 20 56 12 8 5 0 0 76 13 57
2019 Information technology 26 36 16 12 9 0 0 63 21 218
2019 Internal audit 45 49 0 6 0 0 0 94 6 22
2019 Evaluation 26 38 26 8 2 0 0 64 10 37
2019 Data sciences 29 48 12 7 4 0 0 77 11 23
2019 Policy 27 44 11 14 4 0 0 71 18 767
2019 Project management 23 48 12 13 4 0 0 71 17 378
2019 Other services to the public 29 45 14 10 3 0 0 73 12 149
2019 None of the above 26 45 13 12 5 0 0 71 16 438
2018 Client contact centre 30 48 7 8 8 0 0 78 16 88
2018 Federal regulators 28 42 15 7 8 0 0 70 15 14
2018 Compliance, inspection and enforcement 29 39 11 21 0 0 0 68 21 22
2018 Communications or public affairs 29 41 13 12 5 0 0 70 17 165
2018 Access to information and privacy 26 33 17 12 12 0 0 60 23 32
2018 Security 27 45 10 12 6 0 0 72 18 116
2018 Science and technology 36 27 27 0 10 0 0 62 10 38
2018 Legal services 18 46 13 13 10 0 0 64 23 65
2018 Administration and operations 32 41 14 9 4 0 0 73 13 545
2018 Human resources 33 42 14 7 4 0 0 75 11 172
2018 Financial management 24 46 15 9 4 0 1 71 13 180
2018 Procurement 21 46 20 10 4 0 0 66 14 51
2018 Real property 21 32 18 15 13 1 0 53 28 64
2018 Materiel management 29 33 19 6 13 0 0 63 19 16
2018 Information management 21 43 18 10 9 0 0 64 19 70
2018 Information technology 25 40 18 11 5 0 0 65 17 225
2018 Internal audit 35 35 15 5 9 0 0 71 14 20
2018 Evaluation 49 25 13 10 3 0 0 75 12 34
2018 Data sciences 46 35 14 0 4 0 0 81 4 22
2018 Policy 21 45 15 13 6 0 0 66 19 688
2018 Project management 26 44 13 11 6 0 0 70 17 367
2018 Other services to the public 29 43 12 10 6 0 0 72 16 144
2018 None of the above 27 44 13 11 5 0 0 70 16 408
2017 Client contact centre 19 46 19 13 3 0 0 65 16 97
2017 Compliance, inspection and enforcement 34 31 15 12 0 9 0 71 13 20
2017 Communications or public affairs 25 46 9 16 3 1 0 71 19 173
2017 Access to information and privacy 34 36 8 11 8 3 0 73 19 38
2017 Security 24 43 15 12 5 0 0 68 17 154
2017 Science and technology 17 49 12 14 7 0 0 66 22 38
2017 Library services 26 34 9 24 8 0 0 60 32 12
2017 Legal services 26 49 14 8 2 0 0 76 10 61
2017 Administration and operations 31 41 15 8 3 0 0 73 12 666
2017 Human resources 32 43 14 8 3 0 0 75 10 219
2017 Financial management 29 42 15 8 6 0 0 71 14 174
2017 Procurement 19 59 13 5 4 0 0 78 9 56
2017 Real property 16 43 20 12 9 0 0 59 21 67
2017 Materiel management 15 46 12 22 5 0 0 61 27 19
2017 Information management 23 41 18 13 5 0 0 64 18 82
2017 Information technology 23 43 13 14 6 0 0 67 21 252
2017 Internal audit 25 45 15 11 4 0 0 71 15 26
2017 Evaluation 33 26 19 11 11 0 0 59 22 24
2017 Data sciences 21 43 14 0 22 0 0 63 22 13
2017 Policy 23 44 13 14 6 0 0 66 20 759
2017 Project management 26 48 10 11 4 0 0 74 16 417
2017 Other services to the public 25 45 15 13 2 0 0 70 15 171
2017 None of the above 27 44 13 11 4 0 0 72 15 693

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 38 7 0 3 0 0 90 3 104
2020 Federal regulators 64 30 0 0 6 0 0 94 6 18
2020 Compliance, inspection and enforcement 49 37 11 0 2 0 0 86 2 41
2020 Communications or public affairs 48 34 9 7 3 0 0 82 9 200
2020 Access to information and privacy 54 24 13 5 3 0 0 79 8 37
2020 Security 45 39 8 5 3 0 0 84 8 169
2020 Science and technology 40 45 2 10 2 0 0 85 12 39
2020 Legal services 52 35 7 5 0 0 0 87 5 79
2020 Administration and operations 45 40 9 3 1 0 0 86 5 667
2020 Human resources 54 34 7 4 1 0 0 88 5 232
2020 Financial management 52 32 7 5 3 0 1 85 8 240
2020 Procurement 53 33 10 3 2 0 0 86 5 64
2020 Real property 50 32 9 5 4 1 0 83 9 106
2020 Materiel management 42 51 7 0 0 0 0 93 0 19
2020 Information management 46 46 7 0 2 0 0 92 2 57
2020 Information technology 43 42 9 3 2 0 0 86 5 239
2020 Internal audit 57 32 5 5 0 0 0 89 5 19
2020 Evaluation 39 37 12 5 7 0 0 76 12 42
2020 Data sciences 40 54 0 4 2 0 0 94 6 54
2020 Policy 39 43 10 6 2 0 0 82 8 931
2020 Project management 47 41 6 4 2 0 0 88 6 481
2020 Other services to the public 52 37 5 3 3 0 0 89 6 178
2020 None of the above 46 38 9 4 3 0 0 85 7 489
2019 Client contact centre 50 34 8 7 1 0 0 84 9 76
2019 Federal regulators 47 48 0 4 0 0 0 96 4 17
2019 Compliance, inspection and enforcement 34 56 0 7 3 0 0 90 10 32
2019 Communications or public affairs 44 42 6 8 1 0 0 86 9 175
2019 Access to information and privacy 52 32 11 5 0 0 0 84 5 35
2019 Security 45 44 4 5 2 0 0 89 7 133
2019 Science and technology 30 46 13 7 4 0 0 76 11 41
2019 Legal services 38 46 8 4 4 0 0 84 7 82
2019 Administration and operations 44 39 10 4 2 1 0 84 6 552
2019 Human resources 55 34 8 2 0 0 0 90 2 206
2019 Financial management 43 38 11 3 4 1 0 81 7 202
2019 Procurement 46 36 17 0 2 0 0 82 2 62
2019 Real property 32 44 11 8 4 0 0 76 13 70
2019 Materiel management 17 47 26 0 9 0 0 65 9 11
2019 Information management 33 45 18 5 0 0 0 78 5 58
2019 Information technology 38 44 7 5 4 1 0 83 10 220
2019 Internal audit 40 50 4 6 0 0 0 90 6 22
2019 Evaluation 47 41 2 10 0 0 0 88 10 37
2019 Data sciences 40 53 0 4 4 0 0 93 7 23
2019 Policy 42 43 8 6 2 0 0 85 7 767
2019 Project management 39 47 8 5 1 0 0 86 6 380
2019 Other services to the public 49 39 7 4 1 0 0 88 5 150
2019 None of the above 46 41 6 4 3 1 0 87 7 438
2018 Client contact centre 53 37 7 2 1 0 0 89 4 88
2018 Federal regulators 58 19 16 8 0 0 0 76 8 14
2018 Compliance, inspection and enforcement 40 47 8 4 0 0 0 87 4 22
2018 Communications or public affairs 53 37 4 4 1 0 0 91 5 168
2018 Access to information and privacy 40 39 6 6 9 0 0 80 15 32
2018 Security 52 40 4 4 0 0 0 93 4 117
2018 Science and technology 50 32 16 2 0 0 0 82 2 38
2018 Legal services 32 40 14 12 1 0 0 73 13 65
2018 Administration and operations 44 40 9 5 2 1 0 84 7 545
2018 Human resources 48 41 7 1 2 0 0 90 3 172
2018 Financial management 37 51 7 1 3 1 0 89 4 179
2018 Procurement 34 46 16 0 4 0 0 80 4 51
2018 Real property 32 46 7 10 3 2 0 79 13 64
2018 Materiel management 32 50 12 6 0 0 0 81 6 16
2018 Information management 50 36 8 3 4 0 0 86 7 70
2018 Information technology 40 42 10 5 2 1 0 83 7 225
2018 Internal audit 65 35 0 0 0 0 0 100 0 20
2018 Evaluation 42 40 4 7 7 0 0 82 14 34
2018 Data sciences 42 44 10 0 4 0 0 86 4 22
2018 Policy 45 44 5 5 1 0 0 89 6 691
2018 Project management 45 40 9 5 1 0 0 86 6 365
2018 Other services to the public 61 31 5 2 1 0 0 91 4 141
2018 None of the above 51 37 7 3 2 0 0 88 5 406
2017 Client contact centre 31 50 14 5 1 0 0 80 6 97
2017 Compliance, inspection and enforcement 46 47 0 7 0 0 0 93 7 20
2017 Communications or public affairs 42 44 6 3 4 0 0 86 8 173
2017 Access to information and privacy 34 42 5 3 15 0 0 77 18 38
2017 Security 44 39 11 2 3 1 0 84 6 154
2017 Science and technology 25 41 21 8 5 0 0 66 13 38
2017 Library services 43 43 0 7 8 0 0 85 15 12
2017 Legal services 43 37 13 3 4 0 0 80 7 61
2017 Administration and operations 43 40 11 3 2 0 0 84 5 667
2017 Human resources 44 39 10 3 2 1 0 84 5 219
2017 Financial management 37 46 12 3 2 0 0 82 6 174
2017 Procurement 33 49 12 5 2 0 0 81 7 56
2017 Real property 33 48 9 6 5 0 0 81 10 67
2017 Materiel management 31 31 27 6 5 0 0 62 11 19
2017 Information management 41 41 8 2 8 0 0 81 10 82
2017 Information technology 39 38 12 7 3 1 0 78 10 252
2017 Internal audit 48 45 0 7 0 0 0 93 7 27
2017 Evaluation 33 49 4 11 4 0 0 82 15 24
2017 Data sciences 21 57 8 7 7 0 0 78 14 13
2017 Policy 40 42 8 8 3 0 0 82 10 759
2017 Project management 40 45 7 5 1 0 0 86 7 417
2017 Other services to the public 39 44 6 7 2 0 1 84 10 171
2017 None of the above 45 40 9 5 2 0 0 85 6 692
2014 Client contact centre 36 46 9 7 3 0 0 81 10 133
2014 Federal regulators 40 54 7 0 0 0 0 93 0 30
2014 Compliance, inspection and enforcement 40 51 4 4 0 0 0 92 4 23
2014 Communications or public affairs 33 43 13 7 3 1 0 77 9 240
2014 Access to information and privacy 48 35 10 4 2 0 0 83 7 42
2014 Security 39 40 9 8 4 0 0 79 12 143
2014 Science and technology 31 40 11 11 7 0 0 72 18 44
2014 Library services 18 62 20 0 0 0 0 80 0 11
2014 Legal services 40 40 7 11 0 2 0 82 11 65
2014 Administration and operations 33 44 13 7 3 0 0 77 10 799
2014 Human resources 38 43 12 6 2 0 0 80 7 191
2014 Financial management 27 54 12 5 1 1 0 81 6 190
2014 Procurement 32 52 9 3 5 0 0 83 8 66
2014 Real property 31 37 11 9 10 1 1 70 20 87
2014 Materiel management 64 21 7 7 0 0 0 85 7 14
2014 Information management 30 40 19 4 7 0 0 70 11 76
2014 Information technology 41 41 11 5 2 0 0 82 7 266
2014 Internal audit 48 38 9 4 0 0 0 87 4 22
2014 Evaluation 47 39 9 0 3 2 0 88 3 33
2014 Other services to the public 43 44 8 3 1 0 0 88 5 258
2014 None of the above 39 41 10 7 3 0 0 79 11 1280

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 41 11 9 4 0 0 76 13 106
2020 Federal regulators 38 28 17 12 6 0 0 65 18 18
2020 Compliance, inspection and enforcement 35 32 21 10 2 0 0 67 12 41
2020 Communications or public affairs 38 33 11 13 6 0 0 70 19 202
2020 Access to information and privacy 38 29 18 8 8 0 0 66 16 38
2020 Security 32 38 14 10 6 0 0 70 16 169
2020 Science and technology 34 39 11 10 5 0 0 74 15 39
2020 Legal services 37 48 8 4 4 0 0 85 8 79
2020 Administration and operations 36 33 15 11 5 0 0 69 16 669
2020 Human resources 39 39 12 5 5 0 0 78 10 233
2020 Financial management 37 36 12 9 6 0 0 73 15 237
2020 Procurement 43 38 14 5 0 0 0 81 5 64
2020 Real property 34 35 14 7 10 0 0 69 17 107
2020 Materiel management 49 31 7 13 0 0 0 81 13 19
2020 Information management 35 41 12 5 7 0 0 76 12 57
2020 Information technology 35 38 15 8 4 0 0 74 12 238
2020 Internal audit 41 32 11 16 0 0 0 73 16 19
2020 Evaluation 34 32 14 9 11 0 0 66 21 43
2020 Data sciences 26 49 11 13 2 0 0 75 14 55
2020 Policy 31 40 13 11 6 0 0 71 16 935
2020 Project management 32 40 14 9 4 0 0 72 14 480
2020 Other services to the public 34 30 16 12 8 0 0 64 21 178
2020 None of the above 30 36 12 14 8 0 0 66 22 488
2019 Client contact centre 33 38 19 8 2 0 0 71 10 77
2019 Federal regulators 18 48 10 17 7 0 0 66 24 17
2019 Compliance, inspection and enforcement 21 51 9 9 10 0 0 72 19 32
2019 Communications or public affairs 28 42 11 12 7 0 0 70 19 175
2019 Access to information and privacy 46 30 11 8 5 0 0 76 13 35
2019 Security 33 38 15 9 6 0 0 71 14 134
2019 Science and technology 19 33 20 24 4 0 0 52 28 42
2019 Legal services 33 41 14 6 4 1 0 75 10 82
2019 Administration and operations 33 38 13 9 7 0 0 71 16 555
2019 Human resources 40 42 11 5 3 0 0 82 8 205
2019 Financial management 31 35 16 10 7 1 0 66 18 200
2019 Procurement 40 41 11 6 1 0 0 81 8 62
2019 Real property 29 29 14 16 12 0 0 58 27 70
2019 Materiel management 18 30 43 8 0 0 0 49 8 11
2019 Information management 18 47 11 21 3 0 0 64 25 58
2019 Information technology 30 35 15 12 8 0 0 66 20 220
2019 Internal audit 35 43 16 0 6 0 0 78 6 22
2019 Evaluation 34 37 12 10 7 0 0 71 17 37
2019 Data sciences 25 43 7 15 10 0 0 68 24 23
2019 Policy 32 40 11 11 6 0 0 72 16 766
2019 Project management 25 41 13 14 7 0 0 66 21 379
2019 Other services to the public 30 36 14 13 6 1 0 67 19 149
2019 None of the above 28 41 14 7 8 1 0 70 16 440
2018 Client contact centre 26 48 12 9 5 0 0 74 14 88
2018 Federal regulators 16 46 16 8 15 0 0 62 23 14
2018 Compliance, inspection and enforcement 27 32 19 22 0 0 0 59 22 22
2018 Communications or public affairs 36 41 8 10 4 1 0 78 14 168
2018 Access to information and privacy 15 38 23 3 21 0 0 52 24 31
2018 Security 28 46 14 8 4 0 0 74 12 116
2018 Science and technology 42 33 10 13 2 0 0 75 15 38
2018 Legal services 31 24 17 12 15 1 0 56 27 65
2018 Administration and operations 30 39 13 11 7 0 0 70 17 544
2018 Human resources 35 42 9 8 5 0 0 77 13 171
2018 Financial management 24 49 14 10 3 0 0 73 13 180
2018 Procurement 32 46 8 8 6 0 0 78 14 51
2018 Real property 23 36 7 22 12 1 0 59 34 63
2018 Materiel management 19 53 20 0 8 0 0 72 8 16
2018 Information management 29 32 18 13 8 0 0 61 22 70
2018 Information technology 32 37 14 11 6 0 0 69 17 225
2018 Internal audit 40 40 10 5 5 0 0 80 10 20
2018 Evaluation 30 52 3 8 7 0 0 82 15 34
2018 Data sciences 42 50 8 0 0 0 0 92 0 22
2018 Policy 29 41 13 11 6 0 0 70 17 689
2018 Project management 27 37 15 14 7 0 0 64 21 362
2018 Other services to the public 25 41 13 11 10 0 0 66 21 142
2018 None of the above 26 38 16 12 8 0 0 64 20 407
2017 Client contact centre 29 36 18 11 5 1 0 65 17 97
2017 Compliance, inspection and enforcement 32 47 5 16 0 0 0 79 16 20
2017 Communications or public affairs 32 38 13 12 4 1 0 70 16 173
2017 Access to information and privacy 22 40 11 6 21 0 0 62 27 37
2017 Security 22 42 18 8 7 2 0 66 15 154
2017 Science and technology 22 40 14 14 9 0 0 62 24 38
2017 Library services 34 32 25 9 0 0 0 66 9 12
2017 Legal services 27 35 18 18 2 0 0 62 20 61
2017 Administration and operations 32 36 15 10 7 0 0 68 17 666
2017 Human resources 36 38 12 8 5 0 0 74 14 219
2017 Financial management 24 45 17 8 7 0 0 68 15 173
2017 Procurement 17 56 19 6 2 0 0 73 8 56
2017 Real property 19 42 18 9 12 0 0 61 21 66
2017 Materiel management 5 47 5 38 5 0 0 52 43 19
2017 Information management 34 30 14 13 9 0 0 63 22 82
2017 Information technology 25 40 14 11 9 0 0 66 20 252
2017 Internal audit 34 34 11 14 7 0 0 68 21 27
2017 Evaluation 37 34 18 4 7 0 0 71 11 24
2017 Data sciences 43 35 7 7 8 0 0 78 15 13
2017 Policy 31 39 11 12 7 0 0 71 19 759
2017 Project management 27 45 12 11 5 0 0 72 16 418
2017 Other services to the public 29 35 14 13 9 0 0 64 22 171
2017 None of the above 27 39 14 12 7 0 0 67 20 691

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 40 9 2 0 0 0 89 2 106
2020 Federal regulators 77 16 6 0 0 0 0 94 0 18
2020 Compliance, inspection and enforcement 45 46 10 0 0 0 0 90 0 41
2020 Communications or public affairs 50 34 9 5 2 0 0 84 7 200
2020 Access to information and privacy 40 39 10 10 0 0 0 79 10 38
2020 Security 53 31 9 4 3 0 0 84 7 169
2020 Science and technology 56 39 3 2 0 0 0 95 2 39
2020 Legal services 59 31 8 1 1 0 0 90 3 79
2020 Administration and operations 50 35 10 3 2 0 0 85 5 662
2020 Human resources 53 30 11 4 1 0 0 84 5 231
2020 Financial management 47 37 11 2 3 0 0 84 5 239
2020 Procurement 51 41 6 2 0 0 0 92 2 64
2020 Real property 58 30 8 3 2 0 0 88 5 106
2020 Materiel management 77 16 7 0 0 0 0 93 0 18
2020 Information management 44 39 13 2 2 0 0 84 3 55
2020 Information technology 54 34 7 4 0 0 0 88 5 238
2020 Internal audit 46 36 12 6 0 0 0 82 6 17
2020 Evaluation 47 34 14 0 5 0 0 81 5 43
2020 Data sciences 51 34 11 4 2 0 0 84 5 55
2020 Policy 48 36 10 4 1 0 0 84 6 935
2020 Project management 45 39 12 3 1 0 0 84 4 479
2020 Other services to the public 53 35 8 2 2 0 0 88 4 174
2020 None of the above 52 36 7 4 2 0 0 88 6 483
2019 Client contact centre 51 39 6 1 2 0 0 90 4 76
2019 Federal regulators 62 32 0 6 0 0 0 94 6 16
2019 Compliance, inspection and enforcement 49 33 9 6 3 0 0 82 9 33
2019 Communications or public affairs 51 33 7 7 3 0 0 83 10 175
2019 Access to information and privacy 44 39 14 3 0 0 0 84 3 35
2019 Security 58 33 7 0 2 0 0 91 2 132
2019 Science and technology 41 40 17 2 0 0 0 80 2 42
2019 Legal services 52 39 6 1 1 0 0 91 2 81
2019 Administration and operations 53 33 10 2 2 0 0 86 4 551
2019 Human resources 58 34 7 1 0 0 0 92 1 206
2019 Financial management 44 38 12 3 3 0 0 82 6 203
2019 Procurement 55 35 9 0 0 0 0 91 0 62
2019 Real property 55 28 7 4 6 0 0 83 10 70
2019 Materiel management 28 38 35 0 0 0 0 65 0 11
2019 Information management 37 40 16 7 0 0 0 77 7 58
2019 Information technology 50 34 8 4 3 0 0 85 7 218
2019 Internal audit 41 50 0 0 9 0 0 91 9 22
2019 Evaluation 40 53 5 2 0 0 0 93 2 37
2019 Data sciences 51 20 29 0 0 0 0 71 0 23
2019 Policy 57 33 8 2 1 0 0 89 3 762
2019 Project management 46 39 9 5 2 0 0 85 6 379
2019 Other services to the public 58 31 9 1 1 1 0 89 2 150
2019 None of the above 57 31 7 3 1 0 1 89 4 438
2018 Client contact centre 57 36 5 1 0 1 0 94 1 88
2018 Federal regulators 66 34 0 0 0 0 0 100 0 13
2018 Compliance, inspection and enforcement 55 9 28 9 0 0 0 64 9 22
2018 Communications or public affairs 52 35 8 4 1 0 0 87 5 167
2018 Access to information and privacy 27 42 19 12 0 0 0 69 12 31
2018 Security 56 35 6 3 1 0 0 91 4 117
2018 Science and technology 60 33 5 3 0 0 0 92 3 38
2018 Legal services 43 43 8 3 3 0 0 86 6 65
2018 Administration and operations 50 36 9 3 2 0 0 86 5 537
2018 Human resources 48 38 9 3 2 0 1 87 4 170
2018 Financial management 44 40 9 4 2 0 0 84 7 175
2018 Procurement 43 45 8 0 4 0 0 88 4 50
2018 Real property 43 35 18 0 4 0 0 79 4 64
2018 Materiel management 62 38 0 0 0 0 0 100 0 16
2018 Information management 47 33 12 3 5 0 0 80 8 70
2018 Information technology 50 36 10 2 2 0 0 86 4 222
2018 Internal audit 45 40 10 0 5 0 0 85 5 20
2018 Evaluation 44 42 5 3 7 0 0 85 10 33
2018 Data sciences 60 31 0 9 0 0 0 91 9 22
2018 Policy 50 38 8 4 1 0 0 88 4 681
2018 Project management 48 37 10 4 1 0 0 85 5 360
2018 Other services to the public 55 38 6 0 1 0 0 93 2 142
2018 None of the above 57 33 6 2 2 0 0 90 4 400
2017 Client contact centre 39 46 12 3 0 0 0 85 3 97
2017 Compliance, inspection and enforcement 55 28 16 0 0 0 0 84 0 20
2017 Communications or public affairs 55 30 11 2 1 0 0 85 4 173
2017 Access to information and privacy 45 36 8 3 8 0 0 82 10 38
2017 Security 56 35 7 1 1 0 0 91 2 154
2017 Science and technology 49 33 10 2 5 0 0 82 8 38
2017 Library services 51 32 9 0 8 0 0 84 8 12
2017 Legal services 58 30 7 3 0 2 0 90 3 60
2017 Administration and operations 54 33 7 4 2 0 0 87 6 661
2017 Human resources 53 34 7 3 1 0 1 89 4 218
2017 Financial management 47 42 7 3 1 0 0 89 4 173
2017 Procurement 54 38 6 2 0 0 0 93 2 55
2017 Real property 51 39 9 0 2 0 0 90 2 67
2017 Materiel management 77 23 0 0 0 0 0 100 0 19
2017 Information management 48 30 10 7 5 0 0 78 11 82
2017 Information technology 53 34 9 3 1 0 0 87 4 252
2017 Internal audit 52 38 7 4 0 0 0 89 4 27
2017 Evaluation 44 37 0 15 4 0 0 82 18 24
2017 Data sciences 43 50 0 7 0 0 0 93 7 13
2017 Policy 54 35 6 3 1 0 0 89 5 757
2017 Project management 50 40 8 2 1 0 0 90 3 417
2017 Other services to the public 48 42 8 1 1 0 0 90 2 171
2017 None of the above 57 31 7 4 0 0 0 89 4 690
2014 Client contact centre 57 31 8 2 1 0 0 89 3 133
2014 Federal regulators 63 31 3 3 0 0 0 93 3 30
2014 Compliance, inspection and enforcement 62 30 8 0 0 0 0 92 0 23
2014 Communications or public affairs 50 36 11 1 2 0 0 86 4 239
2014 Access to information and privacy 65 28 4 2 0 0 0 93 2 42
2014 Security 67 26 7 1 0 0 0 92 1 143
2014 Science and technology 60 20 13 7 0 0 0 81 7 44
2014 Library services 69 21 10 0 0 0 0 90 0 11
2014 Legal services 59 29 12 0 0 0 0 88 0 65
2014 Administration and operations 53 32 9 3 2 0 0 85 6 797
2014 Human resources 60 26 9 5 0 0 0 86 5 191
2014 Financial management 52 36 10 1 1 0 0 88 2 190
2014 Procurement 62 32 6 0 0 0 0 94 0 66
2014 Real property 61 24 9 3 1 0 1 86 5 87
2014 Materiel management 80 13 7 0 0 0 0 93 0 15
2014 Information management 43 37 16 1 3 0 0 80 4 76
2014 Information technology 63 24 9 3 1 0 0 87 3 266
2014 Internal audit 48 43 9 0 0 0 0 91 0 22
2014 Evaluation 56 33 8 0 3 0 0 89 3 33
2014 Other services to the public 63 31 5 1 0 0 0 94 1 258
2014 None of the above 57 31 8 2 1 0 0 89 3 1278

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 37 17 5 5 0 0 73 10 107
2020 Federal regulators 33 49 6 13 0 0 0 81 13 17
2020 Compliance, inspection and enforcement 35 44 12 5 5 0 0 78 9 41
2020 Communications or public affairs 31 46 11 9 3 1 1 77 12 201
2020 Access to information and privacy 35 39 13 10 3 0 0 74 13 38
2020 Security 32 49 9 6 4 0 0 81 10 170
2020 Science and technology 36 44 8 10 3 0 0 79 13 39
2020 Legal services 41 44 9 5 1 0 0 84 7 78
2020 Administration and operations 35 41 11 8 4 0 1 77 12 664
2020 Human resources 39 37 14 7 2 0 1 76 10 231
2020 Financial management 35 37 15 7 7 0 0 72 14 240
2020 Procurement 49 32 11 7 2 0 0 81 8 63
2020 Real property 42 31 13 8 6 0 0 73 14 106
2020 Materiel management 44 52 4 0 0 0 0 96 0 19
2020 Information management 28 46 14 4 8 0 0 74 12 57
2020 Information technology 40 33 11 12 3 0 0 73 16 238
2020 Internal audit 27 50 12 12 0 0 0 77 12 18
2020 Evaluation 32 48 7 14 0 0 0 79 14 43
2020 Data sciences 36 53 2 5 4 0 0 89 9 55
2020 Policy 30 44 13 9 4 0 0 74 13 931
2020 Project management 29 46 11 8 5 0 0 76 13 481
2020 Other services to the public 34 41 12 11 2 0 0 75 13 177
2020 None of the above 36 37 11 11 5 0 0 73 16 486
2019 Client contact centre 27 45 21 4 4 0 0 72 7 76
2019 Federal regulators 25 30 16 10 19 0 0 55 29 17
2019 Compliance, inspection and enforcement 24 54 10 6 6 0 0 78 12 33
2019 Communications or public affairs 32 37 12 13 5 0 1 70 18 174
2019 Access to information and privacy 30 48 14 5 3 0 0 78 8 35
2019 Security 32 46 11 7 4 0 0 79 11 133
2019 Science and technology 23 28 23 22 4 0 0 51 26 42
2019 Legal services 26 46 7 11 6 1 1 75 18 81
2019 Administration and operations 33 35 15 11 5 0 1 69 16 554
2019 Human resources 43 35 11 6 2 1 1 80 9 204
2019 Financial management 32 36 13 13 5 0 0 69 18 203
2019 Procurement 43 36 19 0 1 0 0 80 1 61
2019 Real property 26 35 19 11 9 0 0 61 20 70
2019 Materiel management 42 18 40 0 0 0 0 60 0 10
2019 Information management 28 46 14 10 2 0 0 74 12 58
2019 Information technology 30 36 17 10 6 0 1 67 16 220
2019 Internal audit 23 55 12 10 0 0 0 78 10 22
2019 Evaluation 26 41 14 14 5 0 0 66 19 37
2019 Data sciences 28 40 11 17 4 0 0 68 21 23
2019 Policy 32 40 12 12 4 0 0 72 16 765
2019 Project management 23 45 11 15 6 0 0 68 21 380
2019 Other services to the public 29 48 12 9 3 0 0 76 12 149
2019 None of the above 33 38 13 9 5 1 0 72 15 438
2018 Client contact centre 28 39 14 15 4 0 0 67 20 88
2018 Federal regulators 16 45 19 8 12 0 0 61 19 14
2018 Compliance, inspection and enforcement 27 35 25 4 9 0 0 63 13 22
2018 Communications or public affairs 38 42 7 8 4 0 0 81 12 165
2018 Access to information and privacy 19 36 6 16 21 2 0 56 38 32
2018 Security 34 48 10 6 1 0 0 82 7 116
2018 Science and technology 38 29 18 12 2 0 0 67 15 38
2018 Legal services 22 36 19 11 9 0 2 60 21 64
2018 Administration and operations 30 41 12 11 5 1 0 72 17 540
2018 Human resources 32 41 15 8 4 0 0 73 12 169
2018 Financial management 28 47 11 11 4 0 0 75 14 180
2018 Procurement 27 48 10 6 6 2 0 77 12 50
2018 Real property 31 33 10 13 11 0 2 65 24 63
2018 Materiel management 22 38 13 27 0 0 0 60 27 16
2018 Information management 28 45 16 4 6 0 0 73 11 70
2018 Information technology 28 43 18 6 5 0 0 71 11 223
2018 Internal audit 35 45 10 5 5 0 0 80 10 20
2018 Evaluation 28 42 10 14 7 0 0 69 21 34
2018 Data sciences 37 18 18 23 4 0 0 55 27 22
2018 Policy 29 42 12 13 4 0 0 71 17 686
2018 Project management 23 41 15 16 4 0 0 65 20 363
2018 Other services to the public 33 46 8 8 5 0 0 79 13 142
2018 None of the above 33 41 11 9 6 0 0 74 15 404
2017 Client contact centre 28 40 14 16 2 0 0 68 18 97
2017 Compliance, inspection and enforcement 33 49 9 9 0 0 0 82 9 20
2017 Communications or public affairs 36 41 9 9 5 0 0 78 14 173
2017 Access to information and privacy 16 53 3 19 10 0 0 68 29 38
2017 Security 36 43 9 7 6 0 0 78 13 153
2017 Science and technology 22 54 5 10 10 0 0 76 19 38
2017 Library services 26 57 9 0 9 0 0 83 9 12
2017 Legal services 35 40 15 5 5 0 0 75 11 60
2017 Administration and operations 32 39 14 8 4 0 1 73 13 663
2017 Human resources 34 43 9 8 4 0 2 79 12 218
2017 Financial management 27 50 12 8 3 0 0 77 11 173
2017 Procurement 35 37 16 9 3 0 0 72 12 56
2017 Real property 32 39 16 10 3 0 0 71 13 67
2017 Materiel management 26 63 0 0 11 0 0 89 11 18
2017 Information management 27 42 11 13 7 0 0 69 20 82
2017 Information technology 29 40 12 11 8 0 0 69 19 252
2017 Internal audit 34 28 17 18 3 0 0 62 21 27
2017 Evaluation 50 27 8 11 4 0 0 77 15 23
2017 Data sciences 36 42 0 7 15 0 0 78 22 13
2017 Policy 31 41 12 11 4 0 0 73 15 756
2017 Project management 27 45 11 13 4 0 0 72 17 416
2017 Other services to the public 31 46 10 7 6 0 0 77 13 171
2017 None of the above 30 44 13 9 3 0 0 75 12 690
2014 Client contact centre 26 36 13 13 12 0 0 62 25 133
2014 Federal regulators 33 50 7 10 0 0 0 83 10 30
2014 Compliance, inspection and enforcement 17 75 0 8 0 0 0 92 8 23
2014 Communications or public affairs 17 49 17 12 4 0 0 67 16 240
2014 Access to information and privacy 23 49 14 5 7 2 0 74 12 42
2014 Security 28 42 11 14 6 0 0 70 20 143
2014 Science and technology 11 47 11 20 11 0 0 58 30 44
2014 Library services 26 55 10 0 0 10 0 89 0 11
2014 Legal services 17 46 13 17 8 0 0 63 25 65
2014 Administration and operations 20 42 15 14 8 0 0 62 22 798
2014 Human resources 25 45 13 14 4 0 0 70 17 191
2014 Financial management 20 48 15 12 4 0 0 69 16 191
2014 Procurement 17 53 8 15 8 0 0 70 23 66
2014 Real property 22 41 16 10 10 0 1 64 20 87
2014 Materiel management 13 61 6 14 6 0 0 73 20 15
2014 Information management 14 26 26 16 17 0 0 41 33 76
2014 Information technology 22 42 14 13 8 0 0 64 21 266
2014 Internal audit 30 44 9 8 9 0 0 74 17 22
2014 Evaluation 23 41 21 9 6 0 0 64 15 33
2014 Other services to the public 26 49 8 10 7 0 0 76 17 258
2014 None of the above 25 42 13 15 6 0 0 67 20 1281

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 47 15 7 3 0 0 76 9 107
2020 Federal regulators 27 43 18 6 6 0 0 70 13 18
2020 Compliance, inspection and enforcement 37 44 13 5 2 0 0 80 7 41
2020 Communications or public affairs 38 41 10 8 3 0 0 78 12 202
2020 Access to information and privacy 48 29 8 13 3 0 0 77 16 38
2020 Security 39 33 12 10 5 0 0 72 15 168
2020 Science and technology 36 44 8 8 5 0 0 79 13 39
2020 Legal services 43 39 7 8 1 0 1 83 9 79
2020 Administration and operations 38 36 14 7 4 0 0 75 11 668
2020 Human resources 44 34 11 6 3 0 1 79 10 231
2020 Financial management 41 35 10 6 6 0 0 77 13 239
2020 Procurement 52 26 16 3 3 0 0 78 6 64
2020 Real property 50 25 11 8 6 0 0 75 14 107
2020 Materiel management 58 34 7 0 0 0 0 93 0 18
2020 Information management 28 44 12 7 6 0 2 74 14 57
2020 Information technology 42 33 13 8 3 0 0 75 12 240
2020 Internal audit 40 43 11 5 0 0 0 84 5 19
2020 Evaluation 31 53 9 2 5 0 0 84 7 43
2020 Data sciences 41 43 9 4 4 0 0 84 7 54
2020 Policy 32 37 16 10 5 0 0 69 15 935
2020 Project management 26 40 19 10 4 1 0 67 15 480
2020 Other services to the public 37 41 11 8 4 0 0 77 12 177
2020 None of the above 36 35 13 10 6 0 0 71 16 486
2019 Client contact centre 32 31 24 9 5 0 0 63 14 77
2019 Federal regulators 31 12 17 21 19 0 0 43 40 17
2019 Compliance, inspection and enforcement 30 49 6 12 3 0 0 79 15 33
2019 Communications or public affairs 41 34 12 7 2 1 1 78 10 175
2019 Access to information and privacy 46 18 31 3 3 0 0 64 5 35
2019 Security 34 42 10 9 4 1 0 77 13 134
2019 Science and technology 25 30 30 12 4 0 0 55 16 41
2019 Legal services 31 38 19 4 7 1 0 69 11 82
2019 Administration and operations 38 34 14 8 5 0 0 72 14 555
2019 Human resources 45 34 11 6 3 1 1 80 9 206
2019 Financial management 35 36 14 9 5 0 0 71 14 202
2019 Procurement 36 41 18 5 0 0 0 77 5 62
2019 Real property 33 38 9 12 9 0 0 71 20 70
2019 Materiel management 50 20 20 10 0 0 0 70 10 10
2019 Information management 28 44 20 3 5 0 0 72 8 58
2019 Information technology 31 44 13 7 5 0 0 75 12 220
2019 Internal audit 13 53 24 6 0 4 0 69 6 22
2019 Evaluation 38 36 19 3 5 0 0 74 7 37
2019 Data sciences 48 32 7 13 0 0 0 79 13 23
2019 Policy 33 37 15 10 6 0 0 69 16 768
2019 Project management 25 35 15 17 7 0 0 60 25 381
2019 Other services to the public 33 38 19 7 3 1 0 71 10 150
2019 None of the above 33 36 14 11 4 0 0 70 15 440
2018 Client contact centre 33 31 15 13 6 0 1 65 20 88
2018 Federal regulators 46 15 20 5 15 0 0 60 19 14
2018 Compliance, inspection and enforcement 38 32 13 13 4 0 0 70 17 22
2018 Communications or public affairs 48 33 8 5 7 0 0 81 12 166
2018 Access to information and privacy 16 39 17 14 15 0 0 54 28 32
2018 Security 44 36 10 8 2 0 0 80 10 115
2018 Science and technology 28 41 8 21 3 0 0 68 24 37
2018 Legal services 27 30 15 12 16 0 0 57 29 65
2018 Administration and operations 36 38 13 9 4 0 0 74 13 544
2018 Human resources 37 41 14 5 3 0 0 78 8 171
2018 Financial management 32 41 14 10 3 0 0 73 13 178
2018 Procurement 32 46 8 6 6 2 0 79 12 50
2018 Real property 28 37 17 1 16 1 0 66 17 64
2018 Materiel management 32 42 20 6 0 0 0 74 6 16
2018 Information management 38 35 10 9 8 0 0 73 17 70
2018 Information technology 34 36 18 7 6 0 0 70 12 224
2018 Internal audit 31 58 5 0 5 0 0 89 5 19
2018 Evaluation 36 38 17 10 0 0 0 74 10 34
2018 Data sciences 42 36 14 9 0 0 0 77 9 22
2018 Policy 31 36 16 11 6 0 0 67 17 684
2018 Project management 24 36 18 14 7 0 0 61 21 364
2018 Other services to the public 36 37 15 5 7 0 0 73 12 141
2018 None of the above 34 36 14 9 6 0 0 71 15 405
2017 Client contact centre 28 31 23 14 3 0 0 59 18 97
2017 Compliance, inspection and enforcement 37 44 14 5 0 0 0 81 5 20
2017 Communications or public affairs 43 38 9 6 5 0 0 81 10 172
2017 Access to information and privacy 16 60 3 11 10 0 0 76 21 38
2017 Security 38 36 10 11 5 0 0 74 16 154
2017 Science and technology 33 45 7 5 10 0 0 78 15 38
2017 Library services 9 66 16 0 9 0 0 75 9 12
2017 Legal services 39 28 17 12 5 0 0 67 17 60
2017 Administration and operations 36 36 15 8 5 0 0 72 13 663
2017 Human resources 38 36 13 7 4 0 2 76 10 219
2017 Financial management 32 42 16 7 2 0 1 74 9 173
2017 Procurement 28 48 12 12 0 0 0 76 12 56
2017 Real property 35 34 15 7 9 0 0 69 16 67
2017 Materiel management 25 49 11 5 10 0 0 74 15 19
2017 Information management 43 30 12 9 6 0 0 73 15 82
2017 Information technology 29 36 16 12 8 0 0 65 20 252
2017 Internal audit 28 34 18 14 7 0 0 61 21 27
2017 Evaluation 29 52 7 7 4 0 0 82 11 24
2017 Data sciences 43 42 0 0 15 0 0 85 15 13
2017 Policy 31 37 13 13 6 0 0 68 19 757
2017 Project management 26 39 16 15 5 0 0 65 20 417
2017 Other services to the public 33 38 10 14 5 0 0 71 19 170
2017 None of the above 34 36 15 10 5 0 0 71 15 689
2014 Client contact centre 29 33 19 13 6 0 0 62 19 133
2014 Federal regulators 39 40 14 7 0 0 0 80 7 30
2014 Compliance, inspection and enforcement 29 54 13 4 0 0 0 83 4 23
2014 Communications or public affairs 25 44 16 11 3 0 0 69 14 240
2014 Access to information and privacy 30 47 10 7 4 2 0 78 12 42
2014 Security 35 33 11 15 5 0 0 69 20 143
2014 Science and technology 23 34 17 17 9 0 0 57 26 44
2014 Library services 26 47 8 0 10 10 0 80 11 11
2014 Legal services 25 35 16 18 6 0 0 60 24 65
2014 Administration and operations 25 39 16 12 7 0 1 65 19 797
2014 Human resources 31 43 12 10 5 0 0 74 15 191
2014 Financial management 31 38 18 10 3 0 1 70 12 190
2014 Procurement 20 41 18 17 5 0 0 61 21 66
2014 Real property 26 39 8 12 15 0 1 65 27 87
2014 Materiel management 19 60 0 7 13 0 0 80 20 15
2014 Information management 18 37 24 9 11 0 0 55 20 76
2014 Information technology 29 33 21 12 5 0 0 62 18 266
2014 Internal audit 23 43 17 12 4 0 0 66 16 22
2014 Evaluation 32 35 21 3 9 0 0 67 12 33
2014 Other services to the public 32 37 16 10 5 0 0 69 15 258
2014 None of the above 26 38 14 14 7 0 0 65 21 1281

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 45 14 6 3 0 0 77 9 105
2020 Federal regulators 24 41 11 18 6 0 0 65 24 17
2020 Compliance, inspection and enforcement 28 50 12 9 0 0 0 78 9 40
2020 Communications or public affairs 33 43 11 9 4 0 0 76 13 201
2020 Access to information and privacy 40 29 16 13 3 0 0 69 16 38
2020 Security 28 42 15 11 4 1 0 70 15 166
2020 Science and technology 26 51 10 8 5 0 0 77 13 39
2020 Legal services 36 48 8 8 0 0 0 84 8 78
2020 Administration and operations 37 40 10 8 4 0 0 78 12 665
2020 Human resources 37 40 13 6 3 0 0 78 9 232
2020 Financial management 40 38 7 10 5 0 0 78 15 235
2020 Procurement 33 43 11 10 3 0 0 76 13 64
2020 Real property 29 44 14 6 6 0 0 74 12 105
2020 Materiel management 44 37 7 12 0 0 0 81 12 18
2020 Information management 32 40 15 10 4 0 0 72 14 57
2020 Information technology 37 42 10 7 3 0 0 80 10 238
2020 Internal audit 32 51 17 0 0 0 0 83 0 18
2020 Evaluation 35 37 16 5 7 0 0 73 12 43
2020 Data sciences 32 48 7 5 2 2 4 85 8 55
2020 Policy 27 44 14 10 4 1 1 72 14 932
2020 Project management 22 45 18 9 5 0 0 67 14 480
2020 Other services to the public 31 46 8 11 3 1 0 77 14 176
2020 None of the above 29 39 13 13 5 0 1 69 18 484
2019 Client contact centre 36 39 18 5 1 0 0 75 6 76
2019 Federal regulators 13 49 13 10 14 0 0 62 25 16
2019 Compliance, inspection and enforcement 16 52 13 16 4 0 0 68 19 31
2019 Communications or public affairs 33 40 11 11 3 2 1 75 14 174
2019 Access to information and privacy 42 28 14 11 5 0 0 70 16 35
2019 Security 31 39 13 11 4 2 0 72 15 134
2019 Science and technology 23 34 19 20 4 0 0 57 24 42
2019 Legal services 29 40 15 11 4 1 0 70 15 81
2019 Administration and operations 36 37 13 9 5 0 0 73 14 549
2019 Human resources 41 39 13 6 2 0 0 80 8 203
2019 Financial management 32 40 11 9 6 1 0 73 16 203
2019 Procurement 35 42 17 7 0 0 0 77 7 59
2019 Real property 24 38 17 13 9 0 0 62 21 71
2019 Materiel management 21 38 21 10 10 0 0 59 20 10
2019 Information management 24 52 17 6 0 0 0 76 6 55
2019 Information technology 28 41 16 8 6 1 0 69 15 217
2019 Internal audit 42 41 12 6 0 0 0 82 6 22
2019 Evaluation 28 46 16 9 0 0 0 74 9 38
2019 Data sciences 17 50 16 17 0 0 0 67 17 23
2019 Policy 30 42 13 11 3 1 1 73 14 760
2019 Project management 18 45 18 14 4 1 0 64 18 370
2019 Other services to the public 31 47 9 10 3 0 0 78 13 150
2019 None of the above 27 43 13 10 6 0 1 71 16 439
2018 Client contact centre 31 39 15 10 5 0 0 70 15 88
2018 Federal regulators 24 40 8 0 29 0 0 63 29 14
2018 Compliance, inspection and enforcement 19 41 27 9 5 0 0 59 14 21
2018 Communications or public affairs 39 39 7 10 4 0 1 79 14 166
2018 Access to information and privacy 18 29 12 21 20 0 0 46 42 32
2018 Security 34 36 14 12 4 0 0 70 17 117
2018 Science and technology 34 38 15 10 0 0 2 74 10 37
2018 Legal services 24 27 13 24 11 1 0 52 35 65
2018 Administration and operations 32 41 12 10 4 0 0 73 15 543
2018 Human resources 31 43 15 8 3 0 0 74 11 172
2018 Financial management 32 43 14 6 5 0 0 75 11 179
2018 Procurement 27 49 6 12 6 0 0 76 18 51
2018 Real property 30 31 17 11 11 0 0 61 22 64
2018 Materiel management 19 35 26 20 0 0 0 54 20 16
2018 Information management 33 37 17 7 6 0 0 71 13 70
2018 Information technology 32 39 15 8 6 0 0 70 15 223
2018 Internal audit 35 50 9 0 5 0 0 86 5 20
2018 Evaluation 24 44 18 7 0 7 0 73 8 33
2018 Data sciences 29 44 5 14 8 0 0 73 22 22
2018 Policy 24 42 15 13 6 0 1 67 18 687
2018 Project management 20 41 19 15 4 1 0 62 19 363
2018 Other services to the public 35 39 10 11 5 0 0 74 16 142
2018 None of the above 31 35 14 13 6 0 0 67 19 404
2017 Client contact centre 29 38 17 12 4 0 0 67 16 97
2017 Compliance, inspection and enforcement 29 51 9 11 0 0 0 80 11 20
2017 Communications or public affairs 41 33 9 12 5 1 0 75 17 173
2017 Access to information and privacy 29 42 13 8 8 0 0 71 15 38
2017 Security 29 46 9 11 5 0 0 75 16 153
2017 Science and technology 20 34 27 9 10 0 0 54 19 38
2017 Library services 43 32 25 0 0 0 0 75 0 12
2017 Legal services 30 39 20 8 3 0 0 69 12 60
2017 Administration and operations 35 39 14 7 4 0 0 74 11 663
2017 Human resources 33 40 14 10 2 0 1 74 12 218
2017 Financial management 29 45 13 9 5 0 0 74 13 173
2017 Procurement 36 37 13 10 3 0 0 73 14 56
2017 Real property 25 38 16 10 11 0 0 63 21 66
2017 Materiel management 25 39 15 11 10 0 0 64 21 19
2017 Information management 36 33 18 5 7 0 1 70 12 82
2017 Information technology 28 39 16 11 5 0 0 68 16 252
2017 Internal audit 38 31 7 18 3 0 4 71 22 27
2017 Evaluation 33 33 8 22 4 0 0 66 26 24
2017 Data sciences 36 28 7 14 15 0 0 63 29 13
2017 Policy 30 38 16 11 4 1 1 68 16 758
2017 Project management 24 39 19 12 4 0 1 64 17 417
2017 Other services to the public 28 42 16 11 3 0 0 70 14 171
2017 None of the above 31 39 15 11 4 0 0 70 15 690
2014 Client contact centre 25 38 17 14 6 0 0 64 20 133
2014 Federal regulators 39 41 10 3 7 0 0 80 10 30
2014 Compliance, inspection and enforcement 21 62 8 8 0 0 0 83 8 23
2014 Communications or public affairs 24 44 17 9 4 1 0 69 13 240
2014 Access to information and privacy 39 28 24 4 4 0 0 67 9 42
2014 Security 34 33 17 11 5 0 0 68 15 143
2014 Science and technology 14 37 23 17 8 0 0 51 26 44
2014 Library services 26 37 18 0 10 10 0 69 11 11
2014 Legal services 23 39 20 12 6 0 0 62 18 65
2014 Administration and operations 26 40 16 13 4 0 1 67 17 798
2014 Human resources 32 43 12 9 4 0 0 75 13 191
2014 Financial management 28 43 15 8 5 1 0 71 13 190
2014 Procurement 32 35 14 15 5 0 0 67 20 66
2014 Real property 23 25 18 16 15 0 2 49 32 87
2014 Materiel management 20 46 14 14 6 0 0 66 20 15
2014 Information management 15 30 27 14 14 0 0 45 28 76
2014 Information technology 30 39 18 10 3 0 0 69 13 266
2014 Internal audit 31 47 17 4 0 0 0 79 4 22
2014 Evaluation 18 40 21 9 9 3 0 60 18 33
2014 Other services to the public 34 40 12 11 3 0 0 74 14 258
2014 None of the above 29 39 16 11 4 0 1 69 15 1280

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 41 7 4 3 0 0 86 7 107
2020 Federal regulators 51 44 5 0 0 0 0 95 0 18
2020 Compliance, inspection and enforcement 42 46 9 2 0 0 0 88 2 41
2020 Communications or public affairs 40 39 10 9 2 0 0 79 11 202
2020 Access to information and privacy 50 21 27 3 0 0 0 71 3 37
2020 Security 45 32 13 8 2 1 0 77 10 170
2020 Science and technology 42 43 10 5 0 0 0 85 5 39
2020 Legal services 48 42 3 5 3 0 0 90 8 79
2020 Administration and operations 42 40 10 5 2 0 0 83 7 667
2020 Human resources 45 39 9 4 2 0 0 84 6 234
2020 Financial management 45 37 10 4 4 0 0 82 8 240
2020 Procurement 39 46 9 3 2 0 0 86 5 65
2020 Real property 45 36 12 4 1 1 0 82 5 108
2020 Materiel management 38 49 13 0 0 0 0 87 0 19
2020 Information management 39 40 15 5 2 0 0 79 6 57
2020 Information technology 49 34 11 4 2 0 0 83 5 240
2020 Internal audit 43 34 17 6 0 0 0 77 6 18
2020 Evaluation 43 41 5 7 5 0 0 84 11 43
2020 Data sciences 43 41 9 4 4 0 0 84 7 54
2020 Policy 41 39 10 7 2 0 0 81 9 936
2020 Project management 39 41 13 5 1 0 0 81 7 481
2020 Other services to the public 49 33 11 6 2 0 0 82 8 178
2020 None of the above 42 38 10 6 3 0 0 80 10 490
2019 Client contact centre 38 45 12 3 2 0 0 83 5 77
2019 Federal regulators 35 41 6 18 0 0 0 76 18 17
2019 Compliance, inspection and enforcement 39 49 3 3 3 3 0 91 6 33
2019 Communications or public affairs 40 41 8 11 2 0 0 80 12 174
2019 Access to information and privacy 47 37 8 3 6 0 0 84 8 34
2019 Security 50 37 8 3 2 0 0 87 5 135
2019 Science and technology 28 50 15 4 2 0 0 78 7 42
2019 Legal services 50 39 6 2 3 0 0 89 5 81
2019 Administration and operations 46 35 12 4 3 0 0 81 7 556
2019 Human resources 52 37 7 3 0 1 0 89 3 205
2019 Financial management 37 44 9 7 3 0 0 81 10 205
2019 Procurement 48 41 9 0 2 0 0 89 2 62
2019 Real property 43 34 10 9 4 0 0 77 13 69
2019 Materiel management 18 39 44 0 0 0 0 56 0 11
2019 Information management 34 43 21 2 0 0 0 77 2 57
2019 Information technology 38 44 11 4 3 0 0 82 7 220
2019 Internal audit 37 50 4 4 6 0 0 86 9 22
2019 Evaluation 45 40 10 2 2 0 0 85 5 38
2019 Data sciences 31 48 8 13 0 0 0 79 13 23
2019 Policy 48 37 8 5 2 0 0 85 7 771
2019 Project management 38 43 9 7 3 0 0 81 9 381
2019 Other services to the public 49 32 10 7 1 0 0 81 9 149
2019 None of the above 45 37 11 5 2 0 0 82 7 443
2018 Client contact centre 43 43 9 4 1 0 0 85 5 88
2018 Federal regulators 38 47 7 8 0 0 0 85 8 14
2018 Compliance, inspection and enforcement 46 28 21 5 0 0 0 74 5 22
2018 Communications or public affairs 47 40 6 5 2 0 0 87 7 168
2018 Access to information and privacy 20 46 14 6 15 0 0 66 20 32
2018 Security 44 42 10 3 2 0 0 86 5 116
2018 Science and technology 60 32 5 0 3 0 0 92 3 38
2018 Legal services 41 31 14 9 4 0 0 72 13 65
2018 Administration and operations 41 41 9 6 3 0 0 82 9 545
2018 Human resources 44 40 10 5 2 0 0 84 7 170
2018 Financial management 40 44 10 4 3 0 0 84 7 179
2018 Procurement 35 56 4 2 4 0 0 90 6 51
2018 Real property 36 41 13 5 5 0 0 76 10 62
2018 Materiel management 55 32 6 6 0 0 0 88 6 16
2018 Information management 43 32 16 3 6 0 0 74 9 70
2018 Information technology 40 36 15 5 4 0 0 76 9 225
2018 Internal audit 45 45 0 0 10 0 0 90 10 20
2018 Evaluation 48 42 3 3 4 0 0 90 7 34
2018 Data sciences 50 36 0 13 0 0 0 87 13 22
2018 Policy 41 43 9 6 2 0 0 83 8 687
2018 Project management 39 43 10 7 2 0 0 82 9 364
2018 Other services to the public 40 42 12 2 3 0 0 82 6 143
2018 None of the above 48 38 9 4 2 0 0 86 6 406
2017 Client contact centre 34 45 13 5 3 0 0 78 8 97
2017 Compliance, inspection and enforcement 46 33 9 7 5 0 0 79 12 20
2017 Communications or public affairs 47 37 9 4 3 1 0 84 7 173
2017 Access to information and privacy 32 45 11 5 8 0 0 77 13 38
2017 Security 45 41 6 4 3 0 0 86 8 153
2017 Science and technology 35 45 12 5 2 0 0 80 8 38
2017 Library services 51 24 9 16 0 0 0 75 16 12
2017 Legal services 50 34 10 7 0 0 0 83 7 60
2017 Administration and operations 44 38 7 6 4 0 0 83 10 662
2017 Human resources 45 40 8 5 2 0 0 85 7 219
2017 Financial management 37 45 14 4 1 0 0 81 5 172
2017 Procurement 37 51 12 0 0 0 0 88 0 56
2017 Real property 40 42 10 4 3 0 0 82 7 67
2017 Materiel management 52 28 10 5 0 5 0 84 5 19
2017 Information management 33 41 13 4 9 0 0 74 13 82
2017 Information technology 36 46 10 5 3 0 0 82 9 252
2017 Internal audit 38 41 14 7 0 0 0 79 7 27
2017 Evaluation 48 23 15 11 4 0 0 71 15 24
2017 Data sciences 43 35 22 0 0 0 0 78 0 13
2017 Policy 46 38 9 6 2 0 0 83 8 756
2017 Project management 43 43 7 5 2 0 0 86 7 417
2017 Other services to the public 39 47 6 7 2 0 0 85 9 171
2017 None of the above 45 38 10 5 2 0 0 83 7 689
2014 Client contact centre 34 44 11 10 1 0 0 78 11 133
2014 Federal regulators 43 54 0 3 0 0 0 97 3 30
2014 Compliance, inspection and enforcement 29 67 4 0 0 0 0 96 0 23
2014 Communications or public affairs 32 45 13 6 3 0 0 78 9 240
2014 Access to information and privacy 46 42 7 4 0 0 0 88 4 42
2014 Security 46 37 9 7 1 0 0 83 8 142
2014 Science and technology 25 44 16 11 4 0 0 69 15 44
2014 Library services 61 11 18 0 0 10 0 80 0 11
2014 Legal services 35 43 11 8 2 2 0 80 10 65
2014 Administration and operations 35 41 12 7 4 0 0 76 11 796
2014 Human resources 38 41 10 7 4 0 0 79 11 191
2014 Financial management 33 43 16 5 3 1 0 76 8 190
2014 Procurement 32 47 12 6 3 0 0 79 9 66
2014 Real property 40 38 8 7 6 0 1 79 13 87
2014 Materiel management 33 60 7 0 0 0 0 93 0 15
2014 Information management 24 43 16 13 4 0 0 67 17 76
2014 Information technology 38 41 14 5 3 0 0 78 8 266
2014 Internal audit 35 40 23 0 3 0 0 74 3 22
2014 Evaluation 30 53 12 0 3 2 0 85 3 33
2014 Other services to the public 45 41 11 2 0 0 0 86 3 258
2014 None of the above 40 40 11 6 2 0 0 81 8 1281

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 28 18 7 4 0 2 71 11 104
2020 Federal regulators 18 23 6 34 19 0 0 41 53 18
2020 Compliance, inspection and enforcement 28 33 20 14 4 0 0 62 18 40
2020 Communications or public affairs 27 33 19 12 8 0 1 60 21 202
2020 Access to information and privacy 25 32 16 13 13 0 0 57 27 37
2020 Security 30 31 22 10 7 0 1 61 17 169
2020 Science and technology 22 42 21 12 2 0 0 64 14 38
2020 Legal services 20 37 23 11 9 0 0 57 20 78
2020 Administration and operations 30 29 18 12 10 0 1 60 22 659
2020 Human resources 32 32 16 12 7 0 0 64 19 232
2020 Financial management 40 33 17 6 4 0 0 73 10 239
2020 Procurement 31 28 23 15 3 0 0 59 18 65
2020 Real property 24 31 20 9 14 0 1 56 24 108
2020 Materiel management 46 37 12 0 5 0 0 83 5 19
2020 Information management 48 33 9 5 4 0 2 82 9 57
2020 Information technology 35 32 16 10 7 0 0 67 17 238
2020 Internal audit 56 28 0 11 5 0 0 84 16 18
2020 Evaluation 34 24 16 12 13 0 0 58 26 42
2020 Data sciences 27 40 20 9 4 0 0 67 13 54
2020 Policy 14 28 25 17 16 0 0 42 33 928
2020 Project management 18 31 21 18 12 0 0 48 30 477
2020 Other services to the public 18 29 24 16 13 0 0 47 29 177
2020 None of the above 18 25 17 20 20 0 0 43 40 482
2019 Client contact centre 36 28 17 14 5 0 1 64 19 76
2019 Federal regulators 19 23 41 11 6 0 0 42 17 17
2019 Compliance, inspection and enforcement 32 31 15 12 9 0 0 63 22 33
2019 Communications or public affairs 41 23 18 10 7 0 0 65 17 175
2019 Access to information and privacy 31 19 23 16 11 0 0 50 27 35
2019 Security 30 34 15 8 11 1 1 65 19 134
2019 Science and technology 24 39 30 5 2 0 0 62 7 41
2019 Legal services 20 33 30 10 6 1 0 54 16 81
2019 Administration and operations 32 31 17 11 10 0 0 63 21 551
2019 Human resources 29 40 16 8 7 0 0 69 15 205
2019 Financial management 34 34 16 10 5 0 0 68 15 205
2019 Procurement 31 32 25 6 3 2 0 65 10 61
2019 Real property 26 26 22 14 12 0 0 52 26 71
2019 Materiel management 9 34 21 0 35 0 0 44 35 11
2019 Information management 39 38 19 3 1 0 0 77 4 58
2019 Information technology 30 39 17 8 5 0 0 69 14 218
2019 Internal audit 48 26 16 0 4 0 6 79 4 22
2019 Evaluation 33 43 12 12 0 0 0 77 12 38
2019 Data sciences 57 23 16 4 0 0 0 81 4 23
2019 Policy 20 30 21 15 14 0 0 50 29 767
2019 Project management 23 32 21 13 9 0 0 56 23 379
2019 Other services to the public 18 21 30 20 10 0 0 39 30 149
2019 None of the above 20 28 18 17 15 0 1 49 33 439
2018 Client contact centre 37 23 20 8 9 0 2 62 18 88
2018 Federal regulators 16 34 19 23 0 0 8 54 25 14
2018 Compliance, inspection and enforcement 30 27 25 13 5 0 0 57 18 22
2018 Communications or public affairs 29 34 18 11 8 0 1 63 19 169
2018 Access to information and privacy 23 27 18 12 20 0 0 50 32 32
2018 Security 35 28 22 11 3 0 1 63 14 117
2018 Science and technology 32 43 13 10 3 0 0 75 12 38
2018 Legal services 25 21 25 15 14 0 0 46 29 65
2018 Administration and operations 30 32 20 10 8 0 0 62 18 549
2018 Human resources 36 32 16 11 5 0 0 68 16 171
2018 Financial management 29 38 18 11 3 1 0 68 14 180
2018 Procurement 28 31 16 16 8 1 0 60 24 51
2018 Real property 26 25 20 18 12 0 0 51 30 64
2018 Materiel management 20 46 21 0 6 0 8 71 7 16
2018 Information management 36 40 19 5 0 0 1 76 5 69
2018 Information technology 35 34 15 12 5 0 0 68 17 224
2018 Internal audit 34 35 15 10 5 0 0 70 15 20
2018 Evaluation 50 27 18 3 3 0 0 76 5 34
2018 Data sciences 24 63 9 0 5 0 0 86 5 22
2018 Policy 16 28 23 18 15 0 0 44 33 687
2018 Project management 24 28 21 16 10 0 1 53 26 366
2018 Other services to the public 20 26 22 22 10 0 1 46 32 143
2018 None of the above 19 25 17 19 19 0 1 44 39 407
2017 Client contact centre 32 35 15 14 4 0 0 67 18 97
2017 Compliance, inspection and enforcement 20 48 22 5 5 0 0 68 10 19
2017 Communications or public affairs 27 38 16 10 7 1 1 66 18 173
2017 Access to information and privacy 22 42 21 10 3 0 3 65 13 38
2017 Security 28 42 13 11 4 1 1 72 15 154
2017 Science and technology 26 39 15 8 13 0 0 64 20 38
2017 Library services 25 49 26 0 0 0 0 74 0 12
2017 Legal services 16 43 20 14 6 0 0 59 21 61
2017 Administration and operations 28 37 16 12 6 0 1 66 18 667
2017 Human resources 32 34 19 12 3 0 1 66 15 219
2017 Financial management 30 42 17 10 2 0 0 71 12 174
2017 Procurement 32 24 23 9 10 0 2 57 20 56
2017 Real property 26 38 15 10 10 0 1 65 20 67
2017 Materiel management 31 37 32 0 0 0 0 68 0 19
2017 Information management 47 33 9 4 5 0 2 82 8 82
2017 Information technology 33 34 19 10 3 0 0 68 13 252
2017 Internal audit 17 38 35 7 3 0 0 55 10 27
2017 Evaluation 37 45 11 8 0 0 0 81 8 24
2017 Data sciences 56 29 8 7 0 0 0 85 7 13
2017 Policy 17 35 22 14 10 1 0 53 24 759
2017 Project management 20 38 25 11 6 0 0 58 17 419
2017 Other services to the public 17 27 26 14 16 1 0 44 30 171
2017 None of the above 18 28 20 19 13 0 2 47 33 693
2014 Client contact centre 30 33 17 12 7 0 1 64 19 133
2014 Federal regulators 30 36 23 3 7 0 0 66 10 30
2014 Compliance, inspection and enforcement 34 38 11 13 4 0 0 72 17 23
2014 Communications or public affairs 27 30 23 11 9 0 0 57 20 239
2014 Access to information and privacy 38 33 14 7 9 0 0 71 16 42
2014 Security 18 37 25 10 10 1 0 55 20 143
2014 Science and technology 28 43 14 9 6 0 0 71 15 44
2014 Library services 51 21 8 0 10 10 0 80 11 11
2014 Legal services 22 29 28 9 12 0 0 51 21 65
2014 Administration and operations 24 36 19 11 10 0 1 60 21 799
2014 Human resources 29 34 18 11 9 0 0 63 20 191
2014 Financial management 25 49 16 7 4 0 0 74 10 191
2014 Procurement 24 33 30 10 2 0 0 58 12 66
2014 Real property 20 40 12 16 9 1 1 61 26 87
2014 Materiel management 33 7 40 7 7 0 7 43 14 15
2014 Information management 31 43 14 7 5 0 0 74 12 76
2014 Information technology 32 37 15 11 3 0 0 70 15 266
2014 Internal audit 44 39 9 8 0 0 0 83 8 22
2014 Evaluation 18 53 18 6 6 0 0 71 11 33
2014 Other services to the public 18 32 25 15 9 0 0 50 24 258
2014 None of the above 17 30 23 15 13 0 1 48 29 1281

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 25 32 24 13 1 1 38 29 107
2020 Federal regulators 6 27 62 0 0 5 0 0 35 18
2020 Compliance, inspection and enforcement 7 14 46 28 5 0 0 33 21 41
2020 Communications or public affairs 9 27 39 19 6 0 0 25 36 202
2020 Access to information and privacy 5 35 31 19 8 0 3 27 41 38
2020 Security 5 22 47 19 6 1 1 26 27 170
2020 Science and technology 8 23 51 11 3 0 3 15 33 39
2020 Legal services 3 16 36 29 13 0 3 43 19 79
2020 Administration and operations 7 24 37 22 8 1 1 31 31 672
2020 Human resources 5 25 37 21 10 0 2 32 30 234
2020 Financial management 5 22 36 25 11 1 1 36 28 241
2020 Procurement 8 28 26 31 4 0 3 36 37 65
2020 Real property 13 30 31 18 7 1 0 25 44 108
2020 Materiel management 17 24 19 23 16 0 0 40 41 19
2020 Information management 5 27 34 19 10 2 4 30 34 57
2020 Information technology 12 18 40 20 9 0 2 29 30 238
2020 Internal audit 5 16 59 20 0 0 0 20 21 19
2020 Evaluation 11 28 25 20 11 4 0 33 41 43
2020 Data sciences 9 40 34 14 4 0 0 18 49 55
2020 Policy 7 22 43 22 5 1 1 27 30 934
2020 Project management 8 26 43 17 5 0 1 22 34 479
2020 Other services to the public 7 23 41 20 8 0 1 28 31 177
2020 None of the above 8 24 40 22 5 0 1 28 32 490
2019 Client contact centre 8 26 32 19 10 0 4 31 36 76
2019 Federal regulators 0 26 44 30 0 0 0 30 26 16
2019 Compliance, inspection and enforcement 3 41 41 9 6 0 0 15 44 32
2019 Communications or public affairs 11 26 31 21 7 1 3 29 39 174
2019 Access to information and privacy 8 16 43 22 11 0 0 33 24 35
2019 Security 7 32 33 20 7 0 1 28 39 135
2019 Science and technology 8 30 33 23 7 0 0 30 38 42
2019 Legal services 5 16 46 23 8 1 0 32 21 82
2019 Administration and operations 7 25 37 20 9 1 1 29 33 555
2019 Human resources 6 26 40 16 8 2 2 25 34 205
2019 Financial management 8 26 35 20 11 1 0 31 34 205
2019 Procurement 9 31 32 20 5 2 2 26 41 62
2019 Real property 13 36 34 12 4 0 0 17 50 71
2019 Materiel management 27 27 27 0 8 0 12 9 61 11
2019 Information management 20 24 34 16 7 0 0 23 43 57
2019 Information technology 13 29 34 13 5 2 2 19 45 219
2019 Internal audit 0 26 33 17 18 0 6 38 28 22
2019 Evaluation 5 30 36 16 10 0 3 28 35 38
2019 Data sciences 4 7 45 36 7 0 0 44 11 23
2019 Policy 5 19 47 23 5 0 0 28 24 770
2019 Project management 10 30 39 16 5 0 0 21 40 380
2019 Other services to the public 5 23 36 22 12 0 2 35 29 150
2019 None of the above 10 24 41 19 5 1 1 24 34 441
2018 Client contact centre 13 19 33 24 6 1 4 32 34 86
2018 Federal regulators 23 34 36 7 0 0 0 7 57 14
2018 Compliance, inspection and enforcement 13 30 26 21 10 0 0 31 43 22
2018 Communications or public affairs 7 29 32 21 9 1 1 31 37 167
2018 Access to information and privacy 15 21 30 21 12 0 0 34 36 32
2018 Security 8 20 43 17 9 1 3 27 29 115
2018 Science and technology 5 17 51 27 0 0 0 27 21 38
2018 Legal services 8 20 46 17 3 5 2 21 30 64
2018 Administration and operations 9 26 35 20 8 1 1 28 36 548
2018 Human resources 9 24 42 16 6 0 2 22 35 171
2018 Financial management 9 27 36 21 6 1 0 27 36 179
2018 Procurement 12 38 34 12 2 1 0 14 51 50
2018 Real property 26 38 23 9 3 2 0 12 64 63
2018 Materiel management 12 35 40 10 3 0 0 13 47 16
2018 Information management 14 24 33 22 6 0 0 29 38 70
2018 Information technology 13 26 40 17 3 0 1 20 39 226
2018 Internal audit 10 25 30 25 10 0 0 35 35 20
2018 Evaluation 4 26 35 29 6 0 0 35 30 34
2018 Data sciences 19 9 51 7 9 5 0 17 30 21
2018 Policy 8 26 41 20 4 0 0 24 34 686
2018 Project management 13 34 37 12 3 0 0 15 48 365
2018 Other services to the public 14 23 39 18 3 1 1 22 38 143
2018 None of the above 11 29 35 18 4 0 2 22 42 408
2017 Client contact centre 14 34 26 18 6 0 2 24 49 96
2017 Compliance, inspection and enforcement 9 25 32 24 5 0 6 31 36 20
2017 Communications or public affairs 8 23 38 17 7 0 6 26 33 172
2017 Access to information and privacy 8 19 24 26 16 5 3 46 28 38
2017 Security 12 15 44 18 8 1 2 27 28 153
2017 Science and technology 13 27 36 18 3 0 3 22 41 37
2017 Library services 23 0 51 9 9 0 9 19 25 12
2017 Legal services 2 8 54 27 7 0 2 35 10 60
2017 Administration and operations 7 30 35 16 7 1 4 24 39 661
2017 Human resources 13 28 31 12 8 1 6 21 45 217
2017 Financial management 10 24 36 16 9 2 2 26 36 173
2017 Procurement 14 34 35 11 5 0 2 16 49 55
2017 Real property 14 44 30 7 4 0 0 11 58 67
2017 Materiel management 0 42 42 0 10 6 0 11 44 18
2017 Information management 13 29 25 20 10 1 2 31 44 82
2017 Information technology 13 28 37 16 5 0 2 21 42 251
2017 Internal audit 7 38 28 13 14 0 0 27 45 27
2017 Evaluation 7 23 19 40 11 0 0 51 30 24
2017 Data sciences 16 24 30 22 8 0 0 30 40 12
2017 Policy 9 22 42 19 6 0 1 26 32 756
2017 Project management 12 32 41 10 2 1 1 13 45 417
2017 Other services to the public 7 26 40 20 5 1 1 26 33 170
2017 None of the above 10 25 39 17 5 1 2 23 36 691
2014 Client contact centre 11 35 29 15 5 0 4 22 48 128
2014 Federal regulators 13 24 40 16 6 0 0 23 37 30
2014 Compliance, inspection and enforcement 17 13 29 13 24 0 4 38 31 23
2014 Communications or public affairs 15 26 36 14 6 1 2 20 42 239
2014 Access to information and privacy 16 17 35 17 14 0 2 31 33 42
2014 Security 11 36 36 14 1 0 1 16 48 143
2014 Science and technology 23 25 27 21 2 0 2 24 49 44
2014 Library services 0 10 55 8 10 10 8 22 12 11
2014 Legal services 4 34 31 25 3 0 3 29 39 65
2014 Administration and operations 17 33 31 13 5 0 1 18 51 799
2014 Human resources 14 38 32 10 4 0 2 14 53 189
2014 Financial management 10 37 35 13 2 1 2 15 49 191
2014 Procurement 17 45 24 11 3 0 0 14 62 66
2014 Real property 23 41 28 5 2 0 1 7 64 87
2014 Materiel management 19 27 20 19 14 0 0 34 47 15
2014 Information management 21 39 26 10 4 1 0 13 60 76
2014 Information technology 12 37 34 11 3 0 2 15 50 265
2014 Internal audit 13 25 30 18 8 0 4 28 41 22
2014 Evaluation 15 23 29 23 3 6 0 28 41 33
2014 Other services to the public 14 26 40 15 4 0 1 18 41 257
2014 None of the above 12 28 39 15 5 0 1 21 40 1280

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 16 31 28 16 2 3 46 21 107
2020 Federal regulators 18 26 36 5 10 5 0 17 46 18
2020 Compliance, inspection and enforcement 6 10 27 37 20 0 0 57 16 41
2020 Communications or public affairs 7 15 28 33 13 3 1 48 23 201
2020 Access to information and privacy 8 16 35 29 10 0 3 40 24 38
2020 Security 8 22 23 30 14 1 2 45 31 169
2020 Science and technology 10 23 32 15 14 3 3 31 35 39
2020 Legal services 4 10 21 41 22 1 0 65 14 77
2020 Administration and operations 7 14 25 30 19 2 3 52 22 666
2020 Human resources 3 14 26 32 20 4 1 55 18 234
2020 Financial management 5 18 27 26 21 3 0 49 23 238
2020 Procurement 3 24 23 23 21 3 1 47 29 64
2020 Real property 9 23 29 24 13 3 0 37 33 108
2020 Materiel management 0 17 33 35 15 0 0 49 17 19
2020 Information management 6 14 19 35 15 3 7 56 23 55
2020 Information technology 8 14 31 30 14 3 1 45 23 240
2020 Internal audit 5 15 27 41 11 0 0 52 21 19
2020 Evaluation 11 19 28 20 16 6 0 38 32 43
2020 Data sciences 0 24 24 42 11 0 0 53 24 55
2020 Policy 10 16 31 32 10 1 1 42 26 933
2020 Project management 8 20 34 26 10 1 1 37 29 478
2020 Other services to the public 5 16 31 32 13 1 2 47 22 178
2020 None of the above 6 18 34 29 11 1 3 41 24 485
2019 Client contact centre 7 27 29 13 15 4 3 31 37 76
2019 Federal regulators 28 11 19 36 7 0 0 43 38 17
2019 Compliance, inspection and enforcement 16 30 25 18 12 0 0 29 46 33
2019 Communications or public affairs 14 22 29 15 14 2 4 31 38 174
2019 Access to information and privacy 19 17 22 24 16 3 0 41 37 35
2019 Security 12 20 28 30 7 2 1 38 33 135
2019 Science and technology 12 28 24 24 9 3 0 34 41 42
2019 Legal services 8 12 32 35 11 1 0 47 21 82
2019 Administration and operations 6 18 31 26 14 3 2 42 26 552
2019 Human resources 5 18 33 26 10 6 2 39 25 202
2019 Financial management 10 20 29 23 17 1 0 41 30 202
2019 Procurement 6 21 31 17 17 3 5 37 30 62
2019 Real property 15 27 32 20 4 3 0 24 43 71
2019 Materiel management 9 26 18 0 25 21 0 32 45 11
2019 Information management 16 23 25 21 7 5 3 30 43 58
2019 Information technology 14 18 31 21 8 5 3 32 35 220
2019 Internal audit 4 21 24 12 29 4 6 46 28 22
2019 Evaluation 12 14 16 30 20 2 5 54 28 38
2019 Data sciences 7 13 24 40 11 4 0 53 22 23
2019 Policy 10 19 34 27 10 0 1 37 29 768
2019 Project management 12 28 35 18 6 0 1 24 40 378
2019 Other services to the public 7 16 37 26 11 0 1 38 24 150
2019 None of the above 11 19 31 25 10 1 3 37 31 442
2018 Client contact centre 14 22 28 24 7 5 2 32 38 85
2018 Federal regulators 40 23 15 8 7 0 8 16 68 14
2018 Compliance, inspection and enforcement 10 26 30 25 4 0 4 31 38 22
2018 Communications or public affairs 7 26 30 21 12 3 1 34 35 168
2018 Access to information and privacy 28 36 12 11 13 0 0 24 64 32
2018 Security 11 19 35 23 7 2 4 31 32 116
2018 Science and technology 5 25 33 29 5 0 3 35 31 38
2018 Legal services 7 22 29 28 11 0 2 40 30 63
2018 Administration and operations 8 17 34 24 12 2 3 38 26 543
2018 Human resources 7 21 35 23 8 2 3 33 30 172
2018 Financial management 8 20 32 29 9 1 1 38 29 176
2018 Procurement 10 22 43 16 7 2 0 24 33 50
2018 Real property 22 31 24 11 6 4 2 19 56 61
2018 Materiel management 17 36 26 14 0 0 6 15 57 16
2018 Information management 11 27 31 20 9 1 0 30 38 70
2018 Information technology 14 20 36 17 9 3 2 28 35 226
2018 Internal audit 0 15 20 50 10 5 0 63 15 20
2018 Evaluation 10 24 26 21 13 6 0 36 36 34
2018 Data sciences 13 14 37 22 11 5 0 34 28 22
2018 Policy 9 24 35 26 6 0 0 32 33 686
2018 Project management 16 30 31 15 6 2 1 21 47 364
2018 Other services to the public 13 23 29 26 6 2 1 33 37 143
2018 None of the above 10 22 33 24 8 1 3 33 33 406
2017 Client contact centre 12 33 27 15 7 3 3 24 48 96
2017 Compliance, inspection and enforcement 7 17 29 23 24 0 0 46 24 20
2017 Communications or public affairs 11 22 33 16 9 2 7 28 36 170
2017 Access to information and privacy 13 23 24 21 8 8 3 33 40 38
2017 Security 11 22 36 19 8 1 3 28 34 153
2017 Science and technology 18 20 24 22 12 0 3 36 39 37
2017 Library services 23 0 51 17 9 0 0 25 23 12
2017 Legal services 2 15 35 38 11 0 0 48 17 60
2017 Administration and operations 8 18 30 22 11 5 5 37 29 661
2017 Human resources 10 20 31 18 14 2 5 34 32 215
2017 Financial management 12 22 25 21 12 3 5 35 37 173
2017 Procurement 17 23 29 21 0 6 4 23 45 55
2017 Real property 21 32 28 14 3 0 1 17 55 67
2017 Materiel management 28 35 10 16 5 6 0 22 67 18
2017 Information management 8 17 27 22 19 2 5 44 27 82
2017 Information technology 18 17 31 21 7 2 4 30 37 252
2017 Internal audit 7 11 18 35 25 4 0 63 19 26
2017 Evaluation 15 23 19 11 25 7 0 39 41 24
2017 Data sciences 22 0 29 34 7 0 7 45 24 13
2017 Policy 9 19 36 23 10 1 1 34 29 756
2017 Project management 14 26 34 17 5 2 2 23 42 416
2017 Other services to the public 10 21 32 20 13 2 2 34 33 169
2017 None of the above 9 22 33 23 8 2 3 32 33 691
2014 Client contact centre 14 33 25 16 8 3 2 25 49 131
2014 Federal regulators 20 10 23 23 16 0 7 43 33 30
2014 Compliance, inspection and enforcement 17 12 29 8 24 5 4 35 32 23
2014 Communications or public affairs 19 30 28 13 6 0 4 20 51 240
2014 Access to information and privacy 16 21 31 14 16 2 0 31 37 42
2014 Security 17 33 30 14 4 0 3 18 51 143
2014 Science and technology 33 25 23 11 5 0 2 17 60 44
2014 Library services 10 26 29 16 10 10 0 28 39 11
2014 Legal services 12 32 29 17 6 2 2 24 46 65
2014 Administration and operations 20 31 27 14 6 1 2 20 52 798
2014 Human resources 19 33 25 16 4 2 2 21 53 190
2014 Financial management 19 27 29 13 5 5 2 19 50 190
2014 Procurement 21 35 33 8 3 0 0 11 56 66
2014 Real property 22 40 18 13 6 0 1 19 62 87
2014 Materiel management 6 41 39 14 0 0 0 14 47 15
2014 Information management 27 34 19 9 8 3 0 17 63 76
2014 Information technology 21 30 24 14 7 2 2 22 53 266
2014 Internal audit 13 38 13 18 13 0 4 33 54 22
2014 Evaluation 26 27 26 18 3 0 0 21 53 33
2014 Other services to the public 18 27 32 18 3 0 2 21 46 258
2014 None of the above 17 27 30 18 6 1 1 24 45 1280

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 26 22 26 11 2 2 38 40 107
2020 Federal regulators 23 28 32 11 0 5 0 12 54 18
2020 Compliance, inspection and enforcement 12 17 37 19 15 0 0 34 29 41
2020 Communications or public affairs 21 21 27 21 7 1 2 29 43 202
2020 Access to information and privacy 13 32 23 18 13 0 0 31 45 38
2020 Security 16 26 35 18 4 0 2 22 43 169
2020 Science and technology 11 28 34 15 7 0 6 23 41 39
2020 Legal services 5 22 41 20 11 0 0 32 28 79
2020 Administration and operations 13 22 33 19 8 1 3 28 37 668
2020 Human resources 12 24 30 20 11 1 1 32 37 233
2020 Financial management 9 17 36 21 14 2 1 37 27 241
2020 Procurement 10 30 38 9 9 3 2 19 41 64
2020 Real property 30 26 25 15 3 1 0 18 57 108
2020 Materiel management 6 13 27 40 15 0 0 54 19 19
2020 Information management 15 29 29 15 5 3 4 22 47 56
2020 Information technology 15 20 32 21 9 2 2 31 36 239
2020 Internal audit 6 5 66 11 11 0 0 23 11 18
2020 Evaluation 16 19 41 18 2 5 0 21 36 43
2020 Data sciences 14 18 33 25 7 0 4 33 33 55
2020 Policy 15 27 36 16 5 1 0 21 43 936
2020 Project management 29 33 25 10 2 0 1 13 62 481
2020 Other services to the public 9 23 29 28 9 1 1 37 33 176
2020 None of the above 20 24 32 16 7 0 1 23 44 487
2019 Client contact centre 12 24 34 16 4 5 5 22 40 75
2019 Federal regulators 25 16 36 23 0 0 0 23 40 17
2019 Compliance, inspection and enforcement 3 29 31 34 3 0 0 37 32 33
2019 Communications or public affairs 17 22 33 18 7 2 2 26 40 174
2019 Access to information and privacy 14 5 41 19 18 0 3 39 20 35
2019 Security 17 33 29 14 4 1 3 19 51 134
2019 Science and technology 22 31 21 16 6 3 0 23 55 42
2019 Legal services 13 23 34 20 9 1 0 30 36 82
2019 Administration and operations 15 26 32 15 10 1 2 26 42 552
2019 Human resources 13 28 28 19 4 4 3 25 45 206
2019 Financial management 15 21 31 24 6 1 2 31 38 202
2019 Procurement 9 24 36 18 8 3 2 27 36 62
2019 Real property 37 25 20 14 3 0 2 17 63 71
2019 Materiel management 27 26 17 21 0 9 0 23 59 11
2019 Information management 16 23 43 12 2 3 2 14 41 56
2019 Information technology 18 29 26 15 7 2 4 24 49 220
2019 Internal audit 14 17 30 33 0 0 6 35 33 21
2019 Evaluation 17 23 32 15 10 0 3 26 41 38
2019 Data sciences 25 16 26 23 10 0 0 32 41 23
2019 Policy 17 30 30 17 6 0 1 23 47 768
2019 Project management 33 34 24 6 2 0 1 8 68 377
2019 Other services to the public 18 27 32 13 7 1 2 21 46 149
2019 None of the above 21 26 32 11 6 1 4 18 49 441
2018 Client contact centre 18 26 31 13 7 1 4 21 46 85
2018 Federal regulators 42 23 30 0 0 0 5 0 69 14
2018 Compliance, inspection and enforcement 22 14 19 35 7 0 5 43 37 21
2018 Communications or public affairs 21 23 32 18 4 1 1 23 45 164
2018 Access to information and privacy 27 26 20 12 14 0 2 26 54 32
2018 Security 20 29 29 10 7 2 3 17 52 116
2018 Science and technology 15 24 36 15 5 3 3 21 41 38
2018 Legal services 19 18 36 16 6 5 0 23 39 65
2018 Administration and operations 16 27 32 14 7 1 2 22 45 546
2018 Human resources 13 29 33 12 5 3 5 18 46 170
2018 Financial management 15 23 33 18 9 1 2 28 39 179
2018 Procurement 30 22 32 6 7 2 0 14 54 50
2018 Real property 42 24 23 5 1 2 2 6 70 63
2018 Materiel management 23 52 0 6 18 0 0 24 76 16
2018 Information management 19 18 31 21 4 3 4 27 39 68
2018 Information technology 22 31 23 12 7 2 3 20 56 224
2018 Internal audit 0 30 35 25 5 0 5 31 31 20
2018 Evaluation 17 36 34 10 0 3 0 11 54 32
2018 Data sciences 0 52 18 21 4 5 0 26 55 21
2018 Policy 20 30 30 16 3 1 0 19 51 688
2018 Project management 42 34 16 5 2 0 1 7 76 365
2018 Other services to the public 18 31 32 12 6 1 1 18 49 143
2018 None of the above 25 24 28 12 6 0 3 20 52 405
2017 Client contact centre 27 28 30 8 2 3 2 11 58 95
2017 Compliance, inspection and enforcement 13 27 31 14 14 0 0 29 40 20
2017 Communications or public affairs 16 28 32 16 3 1 4 20 46 173
2017 Access to information and privacy 23 16 31 8 5 11 5 15 47 38
2017 Security 22 28 29 9 9 1 2 19 51 154
2017 Science and technology 27 39 23 8 0 3 0 8 69 37
2017 Library services 32 9 43 8 9 0 0 17 40 12
2017 Legal services 15 26 34 22 4 0 0 26 41 61
2017 Administration and operations 18 28 31 11 6 1 4 19 49 661
2017 Human resources 21 25 28 12 9 0 5 22 49 217
2017 Financial management 17 24 36 11 7 3 2 20 43 173
2017 Procurement 20 31 27 14 2 3 4 17 54 54
2017 Real property 42 33 18 7 0 0 0 7 75 67
2017 Materiel management 22 47 9 17 5 0 0 22 69 18
2017 Information management 18 20 27 14 14 5 2 30 41 81
2017 Information technology 27 25 23 15 4 2 4 20 55 251
2017 Internal audit 11 11 47 7 18 0 7 27 23 26
2017 Evaluation 19 26 37 7 11 0 0 18 45 24
2017 Data sciences 8 14 35 28 15 0 0 43 22 13
2017 Policy 21 28 32 14 5 0 1 19 49 761
2017 Project management 43 32 17 5 2 1 0 7 76 419
2017 Other services to the public 18 37 26 14 2 3 1 16 57 171
2017 None of the above 23 25 28 15 4 1 2 20 50 691
2014 Client contact centre 23 31 25 10 7 1 3 18 56 131
2014 Federal regulators 10 23 47 10 10 0 0 20 33 30
2014 Compliance, inspection and enforcement 8 26 34 20 8 0 4 29 36 23
2014 Communications or public affairs 27 30 23 10 6 0 3 17 59 238
2014 Access to information and privacy 21 21 21 20 12 3 2 34 44 42
2014 Security 36 31 20 10 3 0 1 13 67 143
2014 Science and technology 29 29 34 9 0 0 0 9 57 44
2014 Library services 10 29 36 16 0 10 0 17 43 11
2014 Legal services 13 28 36 11 6 3 3 18 43 64
2014 Administration and operations 35 32 21 7 3 1 1 10 68 798
2014 Human resources 21 38 22 11 3 1 4 15 62 191
2014 Financial management 24 25 32 13 2 3 2 16 51 191
2014 Procurement 26 39 22 9 3 0 0 12 65 66
2014 Real property 58 20 14 6 1 0 1 7 79 87
2014 Materiel management 20 20 27 26 0 0 7 28 42 15
2014 Information management 22 29 30 17 1 0 0 19 51 76
2014 Information technology 27 31 27 11 3 0 1 14 59 266
2014 Internal audit 30 17 18 17 4 0 14 25 55 22
2014 Evaluation 27 30 20 20 3 0 0 24 56 33
2014 Other services to the public 26 33 26 14 2 0 1 15 59 258
2014 None of the above 29 30 24 11 3 0 1 15 60 1278

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 16 29 31 16 2 1 49 21 107
2020 Federal regulators 20 28 41 5 0 5 0 6 51 18
2020 Compliance, inspection and enforcement 7 24 32 27 10 0 0 37 30 41
2020 Communications or public affairs 19 19 33 23 6 0 0 29 38 201
2020 Access to information and privacy 23 16 28 25 8 0 0 33 39 38
2020 Security 3 19 37 29 10 0 1 40 23 169
2020 Science and technology 10 30 35 16 7 0 3 23 41 39
2020 Legal services 10 24 46 13 6 0 1 20 34 79
2020 Administration and operations 8 19 34 26 9 1 2 37 28 667
2020 Human resources 7 16 38 22 14 1 1 37 24 231
2020 Financial management 5 16 33 26 18 1 1 45 22 240
2020 Procurement 8 22 37 17 15 0 2 32 30 65
2020 Real property 16 18 32 24 10 1 0 34 34 108
2020 Materiel management 5 18 16 38 23 0 0 61 24 19
2020 Information management 5 13 26 35 14 4 4 53 19 55
2020 Information technology 7 11 32 32 16 0 2 48 18 239
2020 Internal audit 0 10 32 52 5 0 0 58 10 19
2020 Evaluation 9 14 35 32 8 2 0 41 24 43
2020 Data sciences 11 16 39 24 9 0 0 33 27 54
2020 Policy 21 35 32 8 3 0 0 11 56 933
2020 Project management 17 33 31 14 3 0 1 17 51 478
2020 Other services to the public 14 22 38 16 10 0 1 26 36 177
2020 None of the above 19 29 31 14 6 1 1 20 48 485
2019 Client contact centre 10 18 32 19 10 4 8 33 31 76
2019 Federal regulators 7 26 54 13 0 0 0 13 32 17
2019 Compliance, inspection and enforcement 9 10 45 27 9 0 0 36 19 33
2019 Communications or public affairs 11 25 32 18 12 1 1 31 36 171
2019 Access to information and privacy 14 19 24 31 9 0 3 42 33 35
2019 Security 9 13 31 34 12 0 2 46 23 135
2019 Science and technology 13 25 40 17 5 0 0 22 38 42
2019 Legal services 10 31 35 18 5 1 0 24 41 82
2019 Administration and operations 9 20 37 23 9 1 1 32 30 550
2019 Human resources 7 18 38 26 6 2 2 33 27 204
2019 Financial management 7 18 32 29 12 1 1 42 26 204
2019 Procurement 11 17 40 16 13 2 2 30 28 62
2019 Real property 13 25 31 23 9 0 0 31 38 70
2019 Materiel management 27 26 0 30 17 0 0 47 53 11
2019 Information management 5 19 42 15 18 2 0 33 24 58
2019 Information technology 6 13 36 29 12 3 1 43 20 219
2019 Internal audit 8 17 32 28 9 0 6 40 26 22
2019 Evaluation 13 13 28 34 10 0 3 45 26 36
2019 Data sciences 12 8 47 22 12 0 0 34 20 22
2019 Policy 17 34 34 11 4 0 0 14 52 771
2019 Project management 16 32 35 13 4 0 1 17 48 377
2019 Other services to the public 16 22 36 13 11 0 2 25 39 149
2019 None of the above 16 32 31 14 6 0 1 20 48 443
2018 Client contact centre 8 27 26 25 11 0 3 37 36 85
2018 Federal regulators 27 8 46 19 0 0 0 19 35 14
2018 Compliance, inspection and enforcement 22 5 23 33 18 0 0 50 27 21
2018 Communications or public affairs 14 23 36 17 9 1 1 26 37 165
2018 Access to information and privacy 20 25 27 14 11 0 2 26 46 32
2018 Security 4 15 37 30 12 1 2 43 19 116
2018 Science and technology 5 20 38 24 6 0 6 33 27 38
2018 Legal services 9 25 42 14 10 0 0 24 34 65
2018 Administration and operations 10 22 40 18 8 1 1 27 32 546
2018 Human resources 5 21 42 21 6 2 3 28 28 172
2018 Financial management 9 20 36 23 11 1 0 34 29 180
2018 Procurement 26 18 36 10 8 1 0 18 45 50
2018 Real property 22 27 28 16 5 2 0 21 50 64
2018 Materiel management 0 6 53 27 7 0 6 37 6 16
2018 Information management 8 15 31 31 11 3 0 43 24 68
2018 Information technology 8 16 36 23 13 1 2 37 26 225
2018 Internal audit 15 25 30 15 15 0 0 29 40 20
2018 Evaluation 6 14 24 26 28 3 0 55 20 34
2018 Data sciences 4 30 45 9 11 0 0 20 35 22
2018 Policy 23 35 31 9 1 0 0 10 58 684
2018 Project management 21 33 32 9 3 0 1 12 55 363
2018 Other services to the public 12 30 40 11 7 0 1 18 42 142
2018 None of the above 19 30 32 11 4 1 3 16 51 408
2017 Client contact centre 15 26 32 15 7 1 3 23 43 96
2017 Compliance, inspection and enforcement 5 18 35 18 24 0 0 42 23 20
2017 Communications or public affairs 10 27 33 20 5 1 4 26 40 170
2017 Access to information and privacy 15 18 35 18 6 5 3 26 37 38
2017 Security 6 20 33 27 10 1 2 39 27 153
2017 Science and technology 7 33 40 15 0 2 3 16 43 38
2017 Library services 0 0 49 51 0 0 0 51 0 12
2017 Legal services 10 25 46 13 7 0 0 20 34 61
2017 Administration and operations 9 22 38 19 7 1 3 28 32 662
2017 Human resources 7 18 35 23 14 1 2 38 26 217
2017 Financial management 9 19 40 18 10 2 2 30 29 174
2017 Procurement 11 28 28 18 8 3 4 28 41 55
2017 Real property 16 26 39 13 6 0 0 19 42 67
2017 Materiel management 5 12 29 39 16 0 0 54 17 18
2017 Information management 6 18 34 20 16 1 5 39 25 81
2017 Information technology 8 21 34 23 9 1 4 33 31 249
2017 Internal audit 14 18 33 24 10 0 0 35 32 26
2017 Evaluation 7 11 33 26 22 0 0 48 19 24
2017 Data sciences 9 38 24 30 0 0 0 30 46 12
2017 Policy 21 31 33 11 2 0 0 14 53 758
2017 Project management 18 34 32 12 4 0 0 16 52 417
2017 Other services to the public 17 30 36 12 2 1 1 15 48 169
2017 None of the above 16 31 31 14 6 1 1 20 48 691
2014 Client contact centre 13 25 29 20 7 0 6 29 40 131
2014 Federal regulators 17 10 56 10 7 0 0 17 27 30
2014 Compliance, inspection and enforcement 4 17 24 38 12 0 4 53 22 23
2014 Communications or public affairs 16 28 34 15 5 0 2 20 45 238
2014 Access to information and privacy 14 29 23 21 7 3 3 30 45 42
2014 Security 9 22 30 29 7 1 2 37 32 143
2014 Science and technology 16 33 32 14 2 0 2 17 50 43
2014 Library services 0 10 21 43 8 10 8 62 12 11
2014 Legal services 20 24 37 9 6 2 2 16 46 65
2014 Administration and operations 15 30 33 16 5 1 0 21 46 794
2014 Human resources 9 24 43 18 4 1 2 23 33 191
2014 Financial management 8 18 44 19 5 2 3 26 28 191
2014 Procurement 12 33 41 11 3 0 0 14 45 66
2014 Real property 18 33 31 15 4 0 0 18 50 87
2014 Materiel management 13 27 14 26 13 0 7 42 43 15
2014 Information management 5 27 38 25 4 0 1 29 33 76
2014 Information technology 9 17 42 24 5 0 2 30 27 266
2014 Internal audit 9 4 38 39 4 5 0 45 14 22
2014 Evaluation 18 26 26 15 9 6 0 25 47 33
2014 Other services to the public 17 33 32 15 3 0 0 18 50 255
2014 None of the above 17 32 34 11 3 0 1 15 50 1276

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 14 30 19 20 2 2 40 29 107
2020 Federal regulators 21 27 29 17 0 5 0 18 51 18
2020 Compliance, inspection and enforcement 16 13 28 28 15 0 0 43 28 41
2020 Communications or public affairs 18 17 30 24 7 1 3 32 37 201
2020 Access to information and privacy 21 26 19 16 18 0 0 34 47 38
2020 Security 8 23 38 20 10 1 1 31 31 170
2020 Science and technology 10 29 39 10 9 0 3 20 40 39
2020 Legal services 9 21 40 19 8 1 1 27 31 79
2020 Administration and operations 12 19 28 25 11 1 3 38 33 669
2020 Human resources 11 18 31 19 15 2 4 36 31 233
2020 Financial management 10 17 29 22 20 0 1 43 27 240
2020 Procurement 12 26 29 16 9 3 5 27 42 65
2020 Real property 17 26 24 22 9 1 0 32 44 108
2020 Materiel management 5 16 24 33 18 0 4 53 22 19
2020 Information management 9 23 23 30 10 3 2 43 34 56
2020 Information technology 15 21 34 17 11 0 1 29 36 239
2020 Internal audit 0 15 59 20 5 0 0 26 15 19
2020 Evaluation 19 23 31 14 10 2 0 25 43 42
2020 Data sciences 13 23 22 27 9 2 4 38 38 55
2020 Policy 19 27 29 17 5 1 1 23 47 932
2020 Project management 23 31 25 12 6 1 2 19 55 482
2020 Other services to the public 15 27 30 19 8 0 1 28 42 178
2020 None of the above 21 31 26 13 7 1 2 21 53 487
2019 Client contact centre 15 18 31 13 16 0 6 32 36 77
2019 Federal regulators 24 15 43 18 0 0 0 18 39 17
2019 Compliance, inspection and enforcement 16 30 21 14 15 0 3 30 48 33
2019 Communications or public affairs 15 20 27 18 17 3 2 36 36 173
2019 Access to information and privacy 14 27 22 22 15 0 0 37 40 35
2019 Security 9 20 33 27 9 1 2 36 30 135
2019 Science and technology 12 36 26 13 5 2 6 19 53 42
2019 Legal services 12 18 39 21 5 3 2 27 32 82
2019 Administration and operations 16 22 27 20 11 1 3 33 39 555
2019 Human resources 16 18 27 21 10 4 3 33 37 206
2019 Financial management 15 18 30 19 15 2 0 35 35 205
2019 Procurement 19 21 33 15 5 2 6 21 43 62
2019 Real property 20 24 33 14 7 0 1 22 45 71
2019 Materiel management 44 0 0 9 39 0 8 52 48 11
2019 Information management 19 15 29 16 17 2 3 35 35 57
2019 Information technology 19 22 28 19 9 2 1 29 42 220
2019 Internal audit 9 31 4 23 24 0 10 52 44 21
2019 Evaluation 19 14 19 29 10 6 3 43 36 38
2019 Data sciences 21 16 28 23 11 0 0 34 37 23
2019 Policy 18 30 28 15 7 1 1 23 49 768
2019 Project management 23 28 30 12 6 1 1 18 52 379
2019 Other services to the public 20 20 34 12 12 1 1 24 41 149
2019 None of the above 20 29 27 12 8 1 3 20 51 441
2018 Client contact centre 16 33 22 16 7 1 5 24 52 85
2018 Federal regulators 34 27 31 7 0 0 0 7 62 14
2018 Compliance, inspection and enforcement 35 22 21 10 12 0 0 22 56 22
2018 Communications or public affairs 16 27 24 19 9 3 3 30 45 167
2018 Access to information and privacy 32 24 23 3 18 0 0 21 56 32
2018 Security 10 32 29 15 10 1 3 26 43 115
2018 Science and technology 26 18 26 17 6 0 6 25 47 37
2018 Legal services 12 29 39 9 8 0 3 18 43 65
2018 Administration and operations 14 28 29 15 10 1 2 27 44 548
2018 Human resources 17 24 31 16 7 1 4 24 44 172
2018 Financial management 17 26 34 15 6 2 1 22 43 177
2018 Procurement 28 32 31 6 0 2 0 6 62 50
2018 Real property 37 20 19 13 8 3 0 21 59 62
2018 Materiel management 39 12 31 8 3 0 6 13 55 16
2018 Information management 20 30 27 18 6 0 0 23 50 70
2018 Information technology 18 30 28 11 9 1 3 21 50 225
2018 Internal audit 15 20 20 25 10 5 5 38 39 20
2018 Evaluation 22 15 16 29 4 11 3 38 43 34
2018 Data sciences 17 28 27 18 11 0 0 29 45 22
2018 Policy 23 29 30 12 4 1 1 17 53 686
2018 Project management 27 32 26 10 3 1 2 13 60 364
2018 Other services to the public 16 36 33 9 4 1 1 13 53 142
2018 None of the above 26 30 26 11 5 1 2 16 58 408
2017 Client contact centre 25 30 25 8 7 2 3 16 57 97
2017 Compliance, inspection and enforcement 13 25 32 9 14 0 6 25 41 20
2017 Communications or public affairs 19 31 21 14 8 2 6 23 54 173
2017 Access to information and privacy 34 21 16 13 11 3 3 25 58 38
2017 Security 19 27 31 12 9 1 2 21 47 153
2017 Science and technology 23 33 26 3 5 8 3 8 62 37
2017 Library services 9 57 25 0 9 0 0 9 66 12
2017 Legal services 17 28 31 13 7 2 2 21 46 59
2017 Administration and operations 19 26 27 14 7 2 5 22 49 666
2017 Human resources 24 21 25 11 11 1 6 23 49 217
2017 Financial management 22 20 31 13 10 2 2 23 44 173
2017 Procurement 33 27 23 5 4 3 5 10 65 56
2017 Real property 32 29 23 13 3 0 0 16 61 67
2017 Materiel management 32 42 11 5 10 0 0 15 74 19
2017 Information management 11 31 32 14 7 1 4 22 44 81
2017 Information technology 24 25 29 13 6 0 3 20 50 251
2017 Internal audit 11 40 11 24 14 0 0 38 51 26
2017 Evaluation 19 26 15 11 29 0 0 40 45 24
2017 Data sciences 22 21 29 14 14 0 0 28 43 13
2017 Policy 26 28 25 12 5 3 1 18 56 759
2017 Project management 25 30 26 11 4 2 1 15 57 419
2017 Other services to the public 30 31 24 7 4 2 2 11 64 170
2017 None of the above 27 30 23 10 5 2 3 16 60 690
2014 Client contact centre 28 30 16 12 9 1 3 22 61 131
2014 Federal regulators 13 27 40 17 0 0 3 18 41 30
2014 Compliance, inspection and enforcement 25 17 16 26 12 0 4 40 44 23
2014 Communications or public affairs 25 29 27 9 7 1 3 16 56 240
2014 Access to information and privacy 21 21 28 11 15 0 4 27 44 42
2014 Security 19 30 34 10 3 1 2 13 51 143
2014 Science and technology 32 17 38 2 5 2 2 7 52 44
2014 Library services 0 29 28 18 16 10 0 37 32 11
2014 Legal services 21 32 25 11 6 2 3 18 56 65
2014 Administration and operations 30 29 24 10 4 1 2 14 61 798
2014 Human resources 21 30 28 12 4 0 5 17 53 191
2014 Financial management 26 28 22 18 3 1 2 22 56 191
2014 Procurement 36 24 30 6 3 0 0 9 61 66
2014 Real property 28 31 25 9 2 0 5 13 62 87
2014 Materiel management 33 27 33 0 0 0 7 0 65 15
2014 Information management 32 26 32 7 2 1 0 9 59 76
2014 Information technology 26 34 24 11 3 0 2 14 62 266
2014 Internal audit 22 38 14 22 4 0 0 26 60 22
2014 Evaluation 23 38 21 6 6 3 3 13 65 33
2014 Other services to the public 30 34 21 9 3 1 2 12 66 258
2014 None of the above 29 31 23 10 4 0 2 14 62 1279

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 14 31 19 16 2 3 37 29 107
2020 Federal regulators 12 11 16 44 5 11 0 56 26 18
2020 Compliance, inspection and enforcement 13 19 15 27 22 0 3 51 33 41
2020 Communications or public affairs 11 15 29 24 16 4 1 43 27 200
2020 Access to information and privacy 21 26 21 17 8 5 3 27 51 38
2020 Security 7 15 32 27 12 3 3 42 24 170
2020 Science and technology 10 23 32 12 17 0 6 31 35 39
2020 Legal services 6 12 25 37 18 0 1 56 19 79
2020 Administration and operations 8 16 26 29 16 3 4 47 25 663
2020 Human resources 9 15 29 26 16 2 3 44 25 231
2020 Financial management 8 18 30 22 17 2 2 42 27 241
2020 Procurement 14 17 30 16 14 6 3 32 34 65
2020 Real property 9 16 26 32 11 7 0 46 26 108
2020 Materiel management 5 23 12 34 22 4 0 58 29 19
2020 Information management 10 22 22 25 11 7 4 40 36 53
2020 Information technology 9 14 30 26 16 2 3 44 25 239
2020 Internal audit 5 20 48 16 11 0 0 27 25 19
2020 Evaluation 7 21 45 17 8 2 0 25 29 42
2020 Data sciences 4 19 27 30 18 0 4 49 23 55
2020 Policy 13 20 29 24 9 2 2 35 35 932
2020 Project management 14 23 32 18 9 2 3 28 39 480
2020 Other services to the public 4 18 27 31 17 2 1 49 23 178
2020 None of the above 10 16 31 24 13 3 3 39 28 488
2019 Client contact centre 16 24 30 20 4 3 3 26 43 77
2019 Federal regulators 18 20 19 36 0 0 6 39 41 17
2019 Compliance, inspection and enforcement 22 19 30 18 12 0 0 30 40 33
2019 Communications or public affairs 19 25 29 13 7 5 3 21 48 173
2019 Access to information and privacy 35 33 15 14 3 0 0 17 68 35
2019 Security 11 19 29 25 9 2 5 36 32 134
2019 Science and technology 19 27 20 20 12 0 3 32 47 41
2019 Legal services 6 23 22 34 11 1 3 47 30 82
2019 Administration and operations 13 21 27 23 10 3 4 35 36 551
2019 Human resources 17 24 24 20 7 6 2 30 44 205
2019 Financial management 19 21 28 16 10 4 1 27 43 203
2019 Procurement 19 12 31 21 13 2 3 35 32 62
2019 Real property 22 28 33 9 4 2 2 14 52 71
2019 Materiel management 27 9 0 44 12 8 0 61 39 11
2019 Information management 16 19 27 13 13 8 3 29 41 58
2019 Information technology 18 23 26 21 8 4 2 30 42 220
2019 Internal audit 4 35 24 17 14 0 6 33 42 22
2019 Evaluation 19 7 19 21 18 14 3 46 31 38
2019 Data sciences 7 30 21 23 15 4 0 40 39 23
2019 Policy 14 26 33 18 7 1 1 26 41 772
2019 Project management 20 30 29 14 5 1 2 20 51 380
2019 Other services to the public 8 20 30 24 11 3 4 38 30 150
2019 None of the above 16 22 31 21 7 1 3 29 39 437
2018 Client contact centre 21 35 22 8 6 2 5 15 61 86
2018 Federal regulators 32 23 45 0 0 0 0 0 55 14
2018 Compliance, inspection and enforcement 19 18 30 33 0 0 0 33 37 22
2018 Communications or public affairs 16 25 25 16 13 3 4 30 44 166
2018 Access to information and privacy 54 26 9 4 8 0 0 11 80 32
2018 Security 13 27 28 18 7 2 6 27 43 116
2018 Science and technology 26 16 16 31 6 3 3 39 45 37
2018 Legal services 7 20 42 15 9 2 4 26 29 65
2018 Administration and operations 12 24 28 19 10 3 4 31 38 545
2018 Human resources 17 30 31 10 7 4 0 18 50 170
2018 Financial management 14 29 32 12 8 2 2 21 45 177
2018 Procurement 22 28 22 18 5 4 0 24 52 50
2018 Real property 21 22 21 27 3 6 0 32 45 62
2018 Materiel management 12 22 34 6 3 8 14 12 44 16
2018 Information management 23 27 14 20 14 1 1 34 51 69
2018 Information technology 14 23 27 17 9 4 5 29 41 224
2018 Internal audit 0 25 30 40 5 0 0 45 25 20
2018 Evaluation 14 20 19 20 14 11 2 38 39 34
2018 Data sciences 17 22 28 20 13 0 0 33 40 22
2018 Policy 15 28 35 16 4 1 1 20 44 680
2018 Project management 18 28 31 17 4 1 2 21 47 360
2018 Other services to the public 10 26 31 23 8 1 2 32 37 143
2018 None of the above 15 23 27 21 9 1 4 32 40 408
2017 Client contact centre 23 29 28 9 6 0 5 16 54 96
2017 Compliance, inspection and enforcement 9 29 23 9 24 0 6 35 41 20
2017 Communications or public affairs 17 27 21 19 7 3 5 29 48 173
2017 Access to information and privacy 26 37 16 16 3 3 0 19 65 38
2017 Security 16 22 29 18 10 2 2 30 40 153
2017 Science and technology 28 29 22 5 10 3 3 16 61 37
2017 Library services 23 9 51 17 0 0 0 17 32 12
2017 Legal services 12 20 34 21 11 2 2 33 32 61
2017 Administration and operations 12 23 28 20 9 1 6 31 38 665
2017 Human resources 20 25 30 10 7 4 4 18 49 217
2017 Financial management 22 29 28 10 6 3 1 17 53 172
2017 Procurement 30 24 25 5 6 4 5 13 60 55
2017 Real property 19 36 20 19 4 0 1 24 56 67
2017 Materiel management 35 21 17 6 5 16 0 14 66 18
2017 Information management 11 23 28 15 13 5 6 31 38 82
2017 Information technology 14 25 24 22 10 2 4 34 41 250
2017 Internal audit 4 18 32 10 31 4 0 43 23 26
2017 Evaluation 20 23 19 8 23 7 0 33 46 23
2017 Data sciences 8 36 14 14 21 0 7 38 48 13
2017 Policy 13 25 35 17 6 2 2 24 39 757
2017 Project management 16 28 32 15 4 3 2 21 46 417
2017 Other services to the public 15 18 36 20 8 1 2 29 34 170
2017 None of the above 13 22 32 19 7 2 5 28 38 688
2014 Client contact centre 23 26 25 14 7 1 3 22 51 132
2014 Federal regulators 17 13 29 27 10 3 0 38 31 30
2014 Compliance, inspection and enforcement 13 29 21 17 15 0 4 34 44 23
2014 Communications or public affairs 16 23 32 15 7 1 6 23 43 239
2014 Access to information and privacy 39 23 22 7 5 5 0 12 65 42
2014 Security 12 22 32 22 7 1 4 30 36 143
2014 Science and technology 25 21 28 19 2 2 2 22 48 43
2014 Library services 0 10 27 20 16 10 18 49 14 11
2014 Legal services 9 25 38 11 12 2 3 24 36 65
2014 Administration and operations 18 24 30 17 6 2 4 24 44 798
2014 Human resources 14 24 32 20 6 1 3 27 40 191
2014 Financial management 17 24 31 16 6 2 5 23 44 191
2014 Procurement 18 33 29 11 8 0 2 19 52 66
2014 Real property 11 23 35 21 4 0 6 27 35 87
2014 Materiel management 21 13 14 46 7 0 0 53 33 15
2014 Information management 22 31 27 10 9 0 1 19 54 75
2014 Information technology 15 24 29 17 9 1 5 28 41 265
2014 Internal audit 22 34 25 4 14 0 0 18 57 22
2014 Evaluation 23 32 36 6 3 0 0 9 55 33
2014 Other services to the public 14 24 33 21 5 1 3 27 39 258
2014 None of the above 13 22 34 19 8 2 3 28 36 1277

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 12 21 31 20 12 3 2 33 35 107
2020 Federal regulators 23 23 48 0 0 5 0 0 49 18
2020 Compliance, inspection and enforcement 10 20 33 30 7 0 0 37 29 41
2020 Communications or public affairs 17 16 36 21 8 1 0 30 33 200
2020 Access to information and privacy 16 18 32 16 8 5 5 27 38 38
2020 Security 18 26 31 17 5 2 1 23 45 170
2020 Science and technology 15 32 22 13 12 3 3 26 50 39
2020 Legal services 10 18 35 27 9 0 1 36 28 79
2020 Administration and operations 12 22 36 17 8 2 2 27 35 669
2020 Human resources 12 16 34 22 12 3 1 36 29 232
2020 Financial management 11 18 29 26 13 3 0 41 29 239
2020 Procurement 12 17 43 14 11 2 2 25 30 65
2020 Real property 29 28 22 13 7 1 0 20 58 108
2020 Materiel management 0 31 17 38 11 4 0 51 32 19
2020 Information management 16 13 35 21 5 7 2 29 32 55
2020 Information technology 14 21 31 24 8 0 2 32 36 240
2020 Internal audit 5 11 32 30 22 0 0 52 16 19
2020 Evaluation 25 16 32 16 6 5 0 23 43 43
2020 Data sciences 15 29 32 18 5 0 0 24 44 55
2020 Policy 18 27 35 16 4 1 1 19 45 934
2020 Project management 29 29 28 9 3 1 1 12 60 480
2020 Other services to the public 14 26 35 15 7 1 1 22 41 178
2020 None of the above 21 32 27 12 6 1 2 18 54 488
2019 Client contact centre 13 16 39 20 8 0 3 29 30 76
2019 Federal regulators 25 6 51 18 0 0 0 18 31 17
2019 Compliance, inspection and enforcement 12 27 25 34 3 0 0 37 38 33
2019 Communications or public affairs 16 22 36 16 6 3 1 23 40 174
2019 Access to information and privacy 11 22 30 23 13 0 0 36 33 34
2019 Security 23 25 27 15 7 1 2 23 49 135
2019 Science and technology 19 32 30 10 6 3 0 17 52 42
2019 Legal services 13 34 19 24 7 3 0 32 48 81
2019 Administration and operations 14 27 31 17 7 1 2 25 42 549
2019 Human resources 13 20 33 21 6 5 2 29 36 204
2019 Financial management 17 24 26 20 10 3 0 31 42 205
2019 Procurement 6 26 43 11 11 2 2 23 33 62
2019 Real property 27 35 20 8 5 5 0 13 65 70
2019 Materiel management 35 27 9 30 0 0 0 30 61 11
2019 Information management 11 20 37 18 11 2 1 31 31 58
2019 Information technology 22 26 28 13 7 3 2 20 50 220
2019 Internal audit 9 17 31 18 20 0 6 40 27 22
2019 Evaluation 14 22 46 14 0 0 3 15 38 38
2019 Data sciences 11 24 19 46 0 0 0 46 35 23
2019 Policy 20 31 34 10 4 1 0 14 52 765
2019 Project management 36 35 19 8 2 0 1 10 71 380
2019 Other services to the public 23 26 30 15 5 1 0 20 50 150
2019 None of the above 24 31 28 10 3 1 3 14 57 442
2018 Client contact centre 20 27 17 24 8 1 2 34 49 85
2018 Federal regulators 50 15 31 5 0 0 0 5 65 14
2018 Compliance, inspection and enforcement 26 22 36 10 6 0 0 16 48 22
2018 Communications or public affairs 18 21 28 22 7 2 2 30 40 167
2018 Access to information and privacy 28 23 25 12 11 0 0 24 51 32
2018 Security 20 28 26 15 5 1 4 21 51 116
2018 Science and technology 10 34 48 5 4 0 0 9 43 37
2018 Legal services 18 22 36 14 8 0 2 22 41 65
2018 Administration and operations 18 27 34 11 6 2 2 17 47 548
2018 Human resources 11 25 38 17 4 2 3 23 37 171
2018 Financial management 9 28 32 22 8 1 1 30 37 177
2018 Procurement 16 26 42 7 6 2 0 14 43 50
2018 Real property 38 21 28 8 2 4 0 10 61 63
2018 Materiel management 14 34 25 6 15 0 6 23 50 16
2018 Information management 17 27 26 20 7 3 0 28 45 70
2018 Information technology 17 29 30 13 7 3 2 20 48 224
2018 Internal audit 9 10 40 25 10 0 5 37 20 20
2018 Evaluation 22 23 41 7 4 3 0 12 46 34
2018 Data sciences 22 31 23 15 4 0 5 20 56 22
2018 Policy 23 31 32 9 3 1 1 12 55 687
2018 Project management 41 30 21 4 2 1 1 7 72 365
2018 Other services to the public 23 33 32 8 3 0 1 11 57 143
2018 None of the above 28 28 26 10 3 2 3 14 59 408
2017 Client contact centre 21 27 33 10 8 0 2 18 49 96
2017 Compliance, inspection and enforcement 9 27 25 19 10 11 0 32 39 20
2017 Communications or public affairs 15 21 38 13 8 1 5 22 38 173
2017 Access to information and privacy 18 21 30 13 10 5 3 26 42 38
2017 Security 20 24 33 14 6 0 3 20 46 153
2017 Science and technology 18 42 24 8 3 2 3 11 63 37
2017 Library services 32 17 34 17 0 0 0 17 49 12
2017 Legal services 19 25 32 19 3 2 0 23 45 61
2017 Administration and operations 16 29 33 11 6 1 4 18 47 666
2017 Human resources 14 22 34 15 9 2 4 26 38 218
2017 Financial management 10 29 33 15 9 2 2 25 40 171
2017 Procurement 17 21 39 18 2 0 3 21 39 55
2017 Real property 38 31 16 10 3 0 1 13 70 66
2017 Materiel management 5 40 19 25 5 5 0 32 48 18
2017 Information management 16 20 30 14 12 5 3 29 38 82
2017 Information technology 22 25 28 15 5 2 2 22 49 251
2017 Internal audit 4 15 26 31 25 0 0 56 18 26
2017 Evaluation 23 22 30 15 11 0 0 26 45 24
2017 Data sciences 14 0 50 7 22 0 7 31 15 13
2017 Policy 19 27 35 13 3 1 1 16 48 759
2017 Project management 36 34 21 6 1 1 0 7 71 418
2017 Other services to the public 21 34 31 8 2 1 2 11 57 171
2017 None of the above 24 29 28 10 4 2 3 15 56 693
2014 Client contact centre 17 25 31 13 8 3 3 23 44 131
2014 Federal regulators 10 16 40 27 0 0 7 29 28 30
2014 Compliance, inspection and enforcement 14 18 37 14 13 0 5 28 33 22
2014 Communications or public affairs 24 22 30 11 7 2 4 19 49 240
2014 Access to information and privacy 18 19 42 4 12 4 0 17 38 42
2014 Security 28 30 25 11 3 1 3 14 60 143
2014 Science and technology 31 24 38 5 0 0 2 5 56 44
2014 Library services 10 37 28 16 0 10 0 17 52 11
2014 Legal services 18 26 38 6 6 2 3 13 47 65
2014 Administration and operations 28 33 24 9 4 2 2 13 62 797
2014 Human resources 17 24 37 14 5 1 3 19 43 191
2014 Financial management 15 26 33 16 5 2 3 22 43 189
2014 Procurement 20 27 39 11 3 0 0 14 47 66
2014 Real property 44 22 25 5 2 0 1 7 67 87
2014 Materiel management 13 26 27 20 7 0 7 29 42 15
2014 Information management 22 27 32 10 9 0 0 19 49 76
2014 Information technology 18 27 35 13 4 2 1 17 46 266
2014 Internal audit 25 12 32 27 4 0 0 31 37 22
2014 Evaluation 30 21 31 12 3 3 0 16 52 33
2014 Other services to the public 28 33 29 7 1 0 1 8 62 257
2014 None of the above 26 32 28 8 3 1 2 12 59 1279

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 16 33 28 18 0 1 46 21 107
2020 Federal regulators 0 17 60 5 5 5 6 12 19 18
2020 Compliance, inspection and enforcement 2 20 30 35 13 0 0 48 22 41
2020 Communications or public affairs 7 21 40 23 9 1 0 32 28 202
2020 Access to information and privacy 16 21 27 18 18 0 0 36 36 38
2020 Security 6 20 37 28 6 2 1 35 28 169
2020 Science and technology 2 12 53 18 12 0 3 31 15 39
2020 Legal services 6 23 47 19 5 0 0 24 29 79
2020 Administration and operations 5 18 38 28 10 0 1 38 24 672
2020 Human resources 4 19 39 22 14 1 2 36 23 234
2020 Financial management 4 10 37 32 16 0 0 48 15 240
2020 Procurement 5 5 49 24 15 2 2 39 10 65
2020 Real property 8 17 41 26 8 1 0 34 25 108
2020 Materiel management 10 18 21 27 24 0 0 51 28 19
2020 Information management 2 12 47 26 12 2 0 39 14 56
2020 Information technology 5 9 27 39 19 0 1 58 14 240
2020 Internal audit 5 0 48 36 11 0 0 47 5 19
2020 Evaluation 9 14 49 11 12 5 0 25 24 43
2020 Data sciences 9 24 46 16 5 0 0 21 33 55
2020 Policy 8 24 46 18 3 0 0 22 32 937
2020 Project management 9 28 37 20 5 0 1 26 37 481
2020 Other services to the public 10 23 38 24 5 0 1 29 33 177
2020 None of the above 11 24 38 18 7 0 1 25 36 489
2019 Client contact centre 8 17 32 30 9 0 5 40 27 77
2019 Federal regulators 12 40 13 30 4 0 0 35 53 17
2019 Compliance, inspection and enforcement 9 21 46 21 3 0 0 24 30 33
2019 Communications or public affairs 14 19 33 25 9 1 1 34 33 174
2019 Access to information and privacy 14 17 39 14 15 0 0 30 32 34
2019 Security 8 19 33 24 12 1 2 38 28 135
2019 Science and technology 4 27 51 9 7 3 0 16 32 42
2019 Legal services 10 29 41 13 5 1 0 19 40 81
2019 Administration and operations 8 21 32 24 12 1 1 37 30 553
2019 Human resources 11 18 35 22 9 2 3 33 31 206
2019 Financial management 10 18 32 23 13 2 1 38 29 205
2019 Procurement 4 19 33 33 7 2 2 42 24 61
2019 Real property 12 13 35 22 16 2 0 39 25 71
2019 Materiel management 9 18 25 31 17 0 0 48 27 11
2019 Information management 10 14 38 31 5 2 0 37 24 58
2019 Information technology 6 15 34 24 14 4 3 41 23 219
2019 Internal audit 13 14 28 22 18 0 6 42 29 22
2019 Evaluation 16 31 39 12 0 0 3 12 47 38
2019 Data sciences 27 17 37 11 8 0 0 19 45 23
2019 Policy 12 21 40 21 6 0 0 27 33 772
2019 Project management 14 28 33 20 5 0 0 25 42 379
2019 Other services to the public 16 19 32 26 7 0 0 32 35 149
2019 None of the above 13 30 33 16 7 0 1 23 44 439
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 31 22 4 5 9 5 64 10 106
2020 Federal regulators 27 50 11 6 0 6 0 82 7 18
2020 Compliance, inspection and enforcement 19 27 25 5 10 8 7 54 17 40
2020 Communications or public affairs 25 31 16 13 4 8 3 63 20 202
2020 Access to information and privacy 16 30 16 8 16 10 5 54 28 38
2020 Security 19 32 18 10 10 9 3 57 22 169
2020 Science and technology 32 35 18 5 5 0 5 70 11 39
2020 Legal services 27 45 15 8 0 5 0 76 8 78
2020 Administration and operations 28 33 15 9 4 6 6 69 14 670
2020 Human resources 28 27 18 6 2 8 11 68 10 233
2020 Financial management 36 25 16 7 6 5 6 68 15 239
2020 Procurement 35 24 17 8 0 9 6 71 9 65
2020 Real property 15 37 12 15 8 7 7 60 26 108
2020 Materiel management 19 56 14 6 0 0 5 79 7 19
2020 Information management 25 33 14 5 10 5 7 66 18 56
2020 Information technology 30 32 18 6 5 3 5 68 13 239
2020 Internal audit 25 48 10 0 5 5 5 83 6 19
2020 Evaluation 21 31 11 11 14 5 7 59 28 43
2020 Data sciences 39 35 10 7 4 5 0 78 12 54
2020 Policy 29 30 15 9 5 6 5 67 16 935
2020 Project management 22 34 14 11 5 7 7 66 18 480
2020 Other services to the public 26 36 15 10 5 5 3 67 17 178
2020 None of the above 30 30 15 8 7 5 6 66 17 489
2019 Client contact centre 22 31 23 11 5 3 5 57 17 76
2019 Federal regulators 19 31 35 4 6 0 6 53 10 17
2019 Compliance, inspection and enforcement 9 48 22 9 3 6 3 63 14 33
2019 Communications or public affairs 25 22 17 15 8 9 4 54 27 175
2019 Access to information and privacy 20 29 9 17 17 8 0 53 37 34
2019 Security 27 35 15 11 7 5 1 65 19 134
2019 Science and technology 22 38 19 9 7 5 0 63 17 42
2019 Legal services 25 28 15 12 10 6 4 59 25 80
2019 Administration and operations 29 30 15 9 9 5 3 65 20 555
2019 Human resources 33 27 12 9 4 10 5 70 15 206
2019 Financial management 25 31 17 9 8 7 4 62 19 202
2019 Procurement 35 36 12 4 3 6 3 79 8 62
2019 Real property 23 26 20 19 6 4 3 52 26 70
2019 Materiel management 8 38 37 17 0 0 0 46 17 11
2019 Information management 28 37 13 13 2 6 2 70 16 58
2019 Information technology 27 34 21 9 3 5 1 66 13 220
2019 Internal audit 20 35 13 14 0 9 9 67 18 21
2019 Evaluation 11 26 21 19 14 7 2 41 36 38
2019 Data sciences 32 25 15 8 12 4 4 62 21 23
2019 Policy 28 30 16 10 7 5 5 64 18 771
2019 Project management 24 32 13 12 11 4 4 61 25 381
2019 Other services to the public 28 29 11 11 9 5 6 64 23 149
2019 None of the above 26 34 15 11 7 3 4 65 19 440
2018 Client contact centre 23 37 19 10 6 2 3 63 17 88
2018 Federal regulators 15 45 16 9 15 0 0 60 24 14
2018 Compliance, inspection and enforcement 11 22 27 21 15 4 0 35 37 22
2018 Communications or public affairs 28 30 16 12 5 6 3 63 19 168
2018 Access to information and privacy 12 16 12 28 23 5 5 30 57 32
2018 Security 26 34 16 10 8 4 3 64 19 118
2018 Science and technology 31 30 15 8 5 9 2 69 14 38
2018 Legal services 16 24 23 12 11 4 8 46 27 65
2018 Administration and operations 22 34 20 9 8 4 3 60 18 540
2018 Human resources 24 39 18 5 7 4 3 68 13 171
2018 Financial management 23 34 24 8 6 2 3 61 14 179
2018 Procurement 23 53 12 4 6 2 0 78 10 51
2018 Real property 13 34 24 9 19 2 0 47 28 64
2018 Materiel management 27 46 15 6 0 0 6 77 6 16
2018 Information management 22 38 19 5 10 3 2 64 16 70
2018 Information technology 20 36 21 10 4 6 3 61 16 225
2018 Internal audit 20 49 10 0 0 10 10 87 0 20
2018 Evaluation 7 22 32 5 10 21 3 38 20 34
2018 Data sciences 32 41 23 4 0 0 0 73 4 22
2018 Policy 24 33 17 9 6 8 4 64 17 688
2018 Project management 18 33 16 13 6 8 6 59 22 365
2018 Other services to the public 21 37 15 9 9 5 2 63 20 144
2018 None of the above 25 33 18 8 7 6 4 64 16 406
2017 Client contact centre 14 35 21 13 4 9 4 56 20 97
2017 Compliance, inspection and enforcement 24 21 26 10 10 10 0 49 23 19
2017 Communications or public affairs 27 25 15 12 9 8 5 60 24 173
2017 Access to information and privacy 13 35 16 16 8 10 3 55 27 38
2017 Security 20 36 15 15 7 2 5 60 23 154
2017 Science and technology 32 35 12 7 11 0 3 69 19 38
2017 Library services 17 57 9 9 0 0 9 81 9 12
2017 Legal services 24 32 11 19 5 0 10 62 26 61
2017 Administration and operations 26 34 16 7 6 5 6 67 15 666
2017 Human resources 24 28 13 11 10 6 8 61 25 219
2017 Financial management 29 31 18 11 4 4 3 64 16 174
2017 Procurement 26 36 16 12 5 2 4 66 18 56
2017 Real property 17 41 16 12 11 1 3 60 23 67
2017 Materiel management 5 48 10 21 5 10 0 60 29 19
2017 Information management 13 34 22 14 14 2 1 48 29 82
2017 Information technology 23 33 20 8 7 6 4 62 16 252
2017 Internal audit 21 30 11 11 10 10 7 62 26 27
2017 Evaluation 29 34 8 26 4 0 0 63 30 24
2017 Data sciences 43 28 7 7 8 0 7 76 16 13
2017 Policy 26 33 12 9 6 7 7 69 18 760
2017 Project management 26 35 14 8 7 4 5 68 17 419
2017 Other services to the public 15 35 14 13 9 6 8 58 26 171
2017 None of the above 28 34 11 11 6 4 7 70 18 692
2014 Client contact centre 22 41 14 8 7 6 3 69 16 133
2014 Federal regulators 26 40 7 7 14 7 0 71 22 30
2014 Compliance, inspection and enforcement 12 34 30 0 0 13 12 61 0 23
2014 Communications or public affairs 32 32 14 8 5 4 5 71 14 240
2014 Access to information and privacy 34 26 14 10 9 4 2 65 20 42
2014 Security 32 27 11 14 12 1 3 62 27 143
2014 Science and technology 21 36 23 9 6 2 2 60 17 44
2014 Library services 18 10 27 8 28 0 10 31 39 11
2014 Legal services 35 24 11 12 12 0 5 63 26 65
2014 Administration and operations 27 35 14 9 6 5 5 69 16 799
2014 Human resources 33 23 17 10 8 5 4 62 19 191
2014 Financial management 28 35 15 9 4 5 4 70 13 191
2014 Procurement 23 41 15 14 3 3 2 67 17 66
2014 Real property 22 31 15 12 12 6 2 57 26 87
2014 Materiel management 13 32 14 27 14 0 0 45 41 15
2014 Information management 21 35 14 9 12 5 3 61 23 76
2014 Information technology 30 31 18 7 6 3 5 66 15 266
2014 Internal audit 18 38 9 4 9 13 9 71 16 22
2014 Evaluation 18 40 9 24 9 0 0 58 33 33
2014 Other services to the public 32 30 17 8 6 4 4 67 14 258
2014 None of the above 36 29 12 8 4 5 6 73 13 1280

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 29 14 6 3 0 1 77 9 106
2020 Federal regulators 42 34 5 18 0 0 0 77 18 18
2020 Compliance, inspection and enforcement 52 28 7 10 2 0 0 81 12 41
2020 Communications or public affairs 48 30 10 8 3 1 0 78 11 201
2020 Access to information and privacy 34 24 16 13 10 3 0 60 24 38
2020 Security 39 37 6 9 7 2 0 77 17 169
2020 Science and technology 61 22 8 3 5 0 0 84 8 39
2020 Legal services 52 28 14 5 0 0 0 80 5 77
2020 Administration and operations 51 29 7 7 5 1 0 80 12 668
2020 Human resources 59 26 8 3 2 1 1 87 5 234
2020 Financial management 54 28 8 6 4 0 0 82 10 240
2020 Procurement 49 34 9 3 0 3 2 87 3 65
2020 Real property 43 37 4 8 7 1 0 80 16 108
2020 Materiel management 48 12 27 14 0 0 0 59 14 18
2020 Information management 54 21 5 11 7 2 0 77 18 56
2020 Information technology 47 34 5 8 5 1 0 82 13 240
2020 Internal audit 53 31 10 0 5 0 0 85 5 19
2020 Evaluation 41 25 11 21 2 0 0 66 23 43
2020 Data sciences 49 28 12 7 4 0 0 77 11 55
2020 Policy 52 29 7 7 3 1 0 82 11 931
2020 Project management 47 31 8 10 4 1 0 79 13 482
2020 Other services to the public 48 34 7 8 2 0 0 82 10 178
2020 None of the above 51 28 7 7 5 1 1 81 12 486
2019 Client contact centre 44 32 7 6 7 1 2 79 14 76
2019 Federal regulators 31 30 23 10 7 0 0 60 17 17
2019 Compliance, inspection and enforcement 27 48 12 10 3 0 0 75 13 33
2019 Communications or public affairs 46 30 9 7 8 1 0 76 15 175
2019 Access to information and privacy 23 38 11 11 14 3 0 63 25 35
2019 Security 42 31 5 15 7 0 0 73 22 135
2019 Science and technology 34 39 7 12 7 0 0 74 19 42
2019 Legal services 37 30 14 11 9 0 0 67 19 80
2019 Administration and operations 45 29 10 8 7 1 0 75 15 553
2019 Human resources 53 31 4 8 1 2 0 86 9 206
2019 Financial management 41 39 7 5 7 1 0 81 12 204
2019 Procurement 48 33 13 5 0 2 0 82 5 62
2019 Real property 41 28 10 13 6 1 1 70 19 70
2019 Materiel management 26 45 12 9 8 0 0 71 17 11
2019 Information management 44 29 15 6 5 0 0 73 12 57
2019 Information technology 48 30 10 7 4 0 0 78 11 218
2019 Internal audit 51 26 13 6 0 4 0 80 6 21
2019 Evaluation 34 35 7 12 12 0 0 69 23 38
2019 Data sciences 40 28 8 21 4 0 0 68 25 23
2019 Policy 48 32 7 8 5 0 0 80 13 770
2019 Project management 42 30 9 13 6 0 0 72 19 380
2019 Other services to the public 46 29 7 12 5 2 0 76 17 147
2019 None of the above 45 29 8 10 5 1 1 76 16 441
2018 Client contact centre 36 38 12 7 7 0 0 74 14 88
2018 Federal regulators 45 31 0 9 15 0 0 76 24 14
2018 Compliance, inspection and enforcement 18 32 18 28 4 0 0 50 32 22
2018 Communications or public affairs 49 33 6 9 3 0 0 82 12 166
2018 Access to information and privacy 13 36 16 12 21 2 0 50 33 32
2018 Security 46 24 10 13 5 1 0 71 18 116
2018 Science and technology 51 19 13 5 7 3 2 73 13 38
2018 Legal services 25 34 11 18 9 2 1 61 28 65
2018 Administration and operations 39 33 10 12 5 1 1 72 18 540
2018 Human resources 40 37 10 5 6 2 0 79 11 171
2018 Financial management 43 38 9 7 4 0 0 81 10 176
2018 Procurement 42 40 2 10 6 0 0 82 16 51
2018 Real property 33 29 8 8 21 2 0 62 30 64
2018 Materiel management 33 40 14 6 8 0 0 73 14 16
2018 Information management 38 32 7 13 10 0 0 70 22 70
2018 Information technology 40 30 14 9 6 1 1 71 15 224
2018 Internal audit 55 25 5 10 5 0 0 80 15 20
2018 Evaluation 36 42 4 15 3 0 0 78 18 34
2018 Data sciences 35 47 9 5 4 0 0 82 9 22
2018 Policy 43 34 9 8 5 1 0 78 13 687
2018 Project management 40 32 6 14 6 1 0 74 20 365
2018 Other services to the public 42 30 11 8 8 1 1 73 16 144
2018 None of the above 46 30 9 8 6 1 0 76 15 405
2017 Client contact centre 32 43 11 9 4 0 1 75 14 96
2017 Compliance, inspection and enforcement 49 36 10 5 0 0 0 85 5 19
2017 Communications or public affairs 43 35 5 8 6 2 1 80 15 173
2017 Access to information and privacy 32 37 8 13 11 0 0 69 24 38
2017 Security 34 31 15 11 7 1 1 66 18 154
2017 Science and technology 42 30 7 16 5 0 0 72 20 38
2017 Library services 59 41 0 0 0 0 0 100 0 12
2017 Legal services 45 25 8 18 4 0 0 70 22 61
2017 Administration and operations 42 34 9 8 6 1 0 77 14 665
2017 Human resources 50 30 8 6 5 1 0 80 12 219
2017 Financial management 44 38 8 5 5 1 0 82 10 173
2017 Procurement 49 28 8 9 5 0 2 78 14 56
2017 Real property 40 28 9 13 9 0 0 69 22 67
2017 Materiel management 16 47 5 27 5 0 0 63 32 19
2017 Information management 33 31 8 16 9 2 0 66 26 82
2017 Information technology 39 35 10 10 5 1 0 75 16 252
2017 Internal audit 31 37 11 11 10 0 0 68 21 27
2017 Evaluation 37 37 15 8 4 0 0 74 11 24
2017 Data sciences 63 14 7 7 8 0 0 78 15 13
2017 Policy 46 31 9 8 5 1 0 78 13 758
2017 Project management 44 35 8 7 5 0 0 80 12 419
2017 Other services to the public 37 34 10 9 8 1 0 72 17 171
2017 None of the above 46 32 8 7 5 2 1 80 12 691
2014 Client contact centre 41 35 9 9 6 0 1 76 15 133
2014 Federal regulators 43 33 3 10 10 0 0 76 21 30
2014 Compliance, inspection and enforcement 33 46 8 4 8 0 0 79 13 23
2014 Communications or public affairs 42 37 10 6 4 1 0 80 10 240
2014 Access to information and privacy 46 26 12 7 7 2 0 73 14 42
2014 Security 44 21 14 9 13 0 0 64 22 142
2014 Science and technology 36 27 22 12 4 0 0 62 16 44
2014 Library services 35 8 10 19 18 0 10 48 41 11
2014 Legal services 44 24 5 14 12 0 0 69 26 65
2014 Administration and operations 42 33 10 9 5 1 0 76 14 797
2014 Human resources 46 32 8 9 4 1 0 79 13 191
2014 Financial management 45 36 7 9 3 1 1 82 11 191
2014 Procurement 32 41 12 11 5 0 0 73 15 66
2014 Real property 36 29 6 17 12 1 0 66 29 87
2014 Materiel management 39 19 7 21 14 0 0 58 34 15
2014 Information management 32 25 12 16 8 5 1 61 26 76
2014 Information technology 45 31 11 8 6 0 0 76 14 266
2014 Internal audit 18 49 20 13 0 0 0 67 13 22
2014 Evaluation 30 43 6 12 9 0 0 73 21 33
2014 Other services to the public 47 33 6 8 6 1 0 80 14 258
2014 None of the above 49 30 8 9 4 1 0 80 13 1281

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 33 5 2 3 0 1 89 5 106
2020 Federal regulators 33 55 6 0 0 6 0 93 0 18
2020 Compliance, inspection and enforcement 60 24 8 5 2 0 0 85 7 40
2020 Communications or public affairs 56 33 5 4 2 0 0 89 6 201
2020 Access to information and privacy 40 31 8 16 5 0 0 72 21 38
2020 Security 46 37 8 7 3 0 0 83 10 167
2020 Science and technology 64 25 6 3 3 0 0 89 6 39
2020 Legal services 61 35 3 1 0 0 0 96 1 75
2020 Administration and operations 56 32 5 4 2 0 0 89 6 668
2020 Human resources 61 28 3 4 2 0 1 91 6 232
2020 Financial management 62 26 5 4 3 0 0 88 7 238
2020 Procurement 57 32 5 5 0 2 0 90 5 65
2020 Real property 44 34 7 9 5 0 0 79 15 108
2020 Materiel management 45 28 27 0 0 0 0 73 0 19
2020 Information management 50 28 3 9 7 2 0 80 17 55
2020 Information technology 54 34 5 6 1 0 0 88 7 237
2020 Internal audit 70 25 5 0 0 0 0 95 0 19
2020 Evaluation 61 28 4 5 2 0 0 89 7 43
2020 Data sciences 57 30 8 4 2 0 0 87 5 53
2020 Policy 61 29 4 5 1 0 0 90 6 932
2020 Project management 55 29 7 6 2 0 0 85 8 475
2020 Other services to the public 51 34 7 7 1 0 0 85 7 178
2020 None of the above 55 31 7 4 2 0 0 87 7 487
2019 Client contact centre 47 37 6 5 3 0 2 86 8 76
2019 Federal regulators 37 39 11 6 7 0 0 76 13 17
2019 Compliance, inspection and enforcement 39 55 6 0 0 0 0 94 0 33
2019 Communications or public affairs 48 36 5 9 3 0 0 84 11 174
2019 Access to information and privacy 34 46 6 5 8 0 0 81 14 35
2019 Security 44 39 7 6 4 0 0 83 9 135
2019 Science and technology 45 38 9 6 2 0 0 83 8 42
2019 Legal services 46 37 7 6 4 0 0 83 10 80
2019 Administration and operations 51 31 8 7 3 0 0 83 9 553
2019 Human resources 54 32 3 9 1 1 0 87 10 204
2019 Financial management 50 35 4 7 5 0 0 85 11 200
2019 Procurement 56 39 2 2 1 0 0 95 3 62
2019 Real property 45 32 10 7 6 0 0 76 14 70
2019 Materiel management 25 48 9 18 0 0 0 73 18 11
2019 Information management 53 35 7 6 0 0 0 87 6 58
2019 Information technology 52 35 7 4 1 0 0 88 5 220
2019 Internal audit 52 38 4 0 6 0 0 90 6 21
2019 Evaluation 48 26 9 9 7 0 0 74 16 38
2019 Data sciences 40 37 15 7 0 0 0 77 7 23
2019 Policy 55 32 4 7 2 0 0 87 9 767
2019 Project management 47 34 7 9 3 0 0 81 12 379
2019 Other services to the public 51 32 10 6 1 0 1 84 7 149
2019 None of the above 52 32 8 6 2 0 0 84 8 439
2018 Client contact centre 42 44 7 5 2 0 0 86 7 88
2018 Federal regulators 57 16 8 5 15 0 0 73 19 14
2018 Compliance, inspection and enforcement 37 32 19 9 4 0 0 68 13 22
2018 Communications or public affairs 60 30 4 5 1 0 0 90 6 168
2018 Access to information and privacy 26 48 12 6 9 0 0 74 15 32
2018 Security 48 36 8 7 1 1 0 84 8 117
2018 Science and technology 56 27 8 5 2 0 2 85 8 37
2018 Legal services 43 34 8 15 0 0 0 77 15 65
2018 Administration and operations 46 36 8 6 3 0 0 83 9 541
2018 Human resources 51 37 7 3 2 0 0 88 5 172
2018 Financial management 48 42 4 3 3 0 0 89 7 179
2018 Procurement 45 47 0 2 6 0 0 92 8 51
2018 Real property 24 37 16 10 12 2 0 61 23 64
2018 Materiel management 33 52 15 0 0 0 0 85 0 16
2018 Information management 43 37 13 7 0 0 0 80 7 70
2018 Information technology 47 36 12 5 0 0 1 83 5 225
2018 Internal audit 65 20 5 10 0 0 0 85 10 20
2018 Evaluation 51 36 4 5 3 0 0 88 8 34
2018 Data sciences 55 23 9 13 0 0 0 78 13 22
2018 Policy 55 32 6 4 2 0 0 88 6 686
2018 Project management 51 28 8 9 3 0 0 80 12 364
2018 Other services to the public 50 33 4 8 4 0 1 84 12 142
2018 None of the above 51 34 7 5 2 0 0 86 7 406
2017 Client contact centre 34 49 6 9 2 0 0 83 11 97
2017 Compliance, inspection and enforcement 46 33 5 12 5 0 0 79 17 20
2017 Communications or public affairs 48 35 6 8 2 1 0 84 10 172
2017 Access to information and privacy 40 47 3 5 5 0 0 87 10 38
2017 Security 42 41 7 8 2 1 0 83 10 153
2017 Science and technology 47 32 12 4 5 0 0 79 9 38
2017 Library services 76 24 0 0 0 0 0 100 0 12
2017 Legal services 45 37 7 10 2 0 0 82 11 61
2017 Administration and operations 46 39 7 6 2 0 0 85 9 665
2017 Human resources 45 39 10 3 2 0 0 84 6 219
2017 Financial management 47 39 7 3 4 1 0 86 7 174
2017 Procurement 48 40 3 9 0 0 0 89 9 56
2017 Real property 34 44 9 7 6 0 0 78 13 67
2017 Materiel management 26 58 16 0 0 0 0 84 0 19
2017 Information management 32 49 10 6 2 1 0 82 8 82
2017 Information technology 36 46 10 6 2 0 0 82 9 250
2017 Internal audit 41 45 7 4 4 0 0 86 7 27
2017 Evaluation 47 41 8 0 4 0 0 89 4 24
2017 Data sciences 56 29 7 0 8 0 0 85 8 13
2017 Policy 54 34 4 6 2 0 0 88 8 756
2017 Project management 48 41 3 5 2 0 0 89 8 419
2017 Other services to the public 44 40 5 8 3 0 0 83 11 170
2017 None of the above 51 35 7 5 1 0 0 87 6 690
2014 Client contact centre 38 44 7 7 2 0 1 83 10 133
2014 Federal regulators 39 37 10 7 7 0 0 76 14 30
2014 Compliance, inspection and enforcement 45 46 5 5 0 0 0 91 5 22
2014 Communications or public affairs 43 42 9 6 0 0 0 85 6 240
2014 Access to information and privacy 44 51 5 0 0 0 0 95 0 42
2014 Security 45 31 10 7 6 0 1 77 13 143
2014 Science and technology 28 54 11 4 2 0 0 82 7 44
2014 Library services 18 35 10 10 18 0 10 58 31 11
2014 Legal services 48 30 8 14 0 0 0 78 14 65
2014 Administration and operations 42 45 6 4 3 0 0 87 7 799
2014 Human resources 47 38 9 5 0 0 0 85 6 191
2014 Financial management 43 45 6 4 2 0 1 88 6 191
2014 Procurement 31 48 17 5 0 0 0 79 5 66
2014 Real property 37 41 6 9 7 0 0 79 16 87
2014 Materiel management 26 47 6 21 0 0 0 72 21 15
2014 Information management 32 38 12 12 7 0 0 70 18 76
2014 Information technology 41 43 8 6 2 0 0 84 8 265
2014 Internal audit 53 47 0 0 0 0 0 100 0 22
2014 Evaluation 38 44 15 3 0 0 0 82 3 33
2014 Other services to the public 48 39 7 4 2 0 0 87 6 257
2014 None of the above 54 35 5 5 2 0 0 89 6 1280

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 41 13 4 4 1 0 80 8 104
2020 Federal regulators 37 39 12 13 0 0 0 76 13 18
2020 Compliance, inspection and enforcement 40 48 5 3 2 2 0 90 5 41
2020 Communications or public affairs 53 31 10 2 3 1 0 85 5 198
2020 Access to information and privacy 39 38 8 8 3 5 0 81 11 38
2020 Security 43 37 10 7 3 1 0 80 10 169
2020 Science and technology 49 39 9 0 3 0 0 89 3 39
2020 Legal services 51 38 6 4 0 0 0 90 4 78
2020 Administration and operations 48 32 11 5 2 2 0 82 7 666
2020 Human resources 50 33 10 2 1 2 1 86 3 233
2020 Financial management 52 30 11 4 3 0 0 82 7 238
2020 Procurement 55 30 8 5 0 3 0 87 5 64
2020 Real property 46 33 10 4 7 0 0 79 11 106
2020 Materiel management 45 41 10 4 0 0 0 86 4 19
2020 Information management 41 36 5 5 7 6 0 82 13 56
2020 Information technology 47 34 10 7 1 1 0 82 8 239
2020 Internal audit 58 31 5 5 0 0 0 89 5 19
2020 Evaluation 50 34 9 5 2 0 0 84 7 43
2020 Data sciences 55 33 7 4 2 0 0 87 6 55
2020 Policy 53 34 7 5 1 1 0 87 6 928
2020 Project management 46 38 8 4 2 1 0 85 6 478
2020 Other services to the public 44 37 10 6 1 1 0 83 7 174
2020 None of the above 47 34 10 5 2 1 1 83 7 482
2019 Client contact centre 31 42 21 2 1 0 2 75 3 76
2019 Federal regulators 36 24 16 11 7 6 0 64 19 17
2019 Compliance, inspection and enforcement 21 63 10 3 0 3 0 87 3 33
2019 Communications or public affairs 47 34 9 6 3 1 0 82 9 175
2019 Access to information and privacy 30 51 8 11 0 0 0 81 11 35
2019 Security 45 40 8 5 2 0 0 85 7 135
2019 Science and technology 25 63 9 3 0 0 0 88 3 42
2019 Legal services 43 37 11 4 5 0 0 80 9 80
2019 Administration and operations 44 35 10 6 3 2 0 80 10 555
2019 Human resources 55 32 7 3 1 2 1 89 4 205
2019 Financial management 44 37 10 2 6 1 0 81 8 204
2019 Procurement 51 39 10 0 0 0 0 90 0 62
2019 Real property 29 44 16 4 6 1 0 74 11 70
2019 Materiel management 35 56 9 0 0 0 0 91 0 11
2019 Information management 39 42 12 5 0 2 0 83 5 58
2019 Information technology 42 39 11 5 1 1 0 82 7 220
2019 Internal audit 52 38 4 6 0 0 0 90 6 21
2019 Evaluation 43 43 5 7 2 0 0 86 9 38
2019 Data sciences 48 28 4 17 4 0 0 75 21 23
2019 Policy 52 37 5 5 2 1 0 89 6 774
2019 Project management 43 38 9 8 2 0 0 82 9 380
2019 Other services to the public 49 33 9 4 1 2 1 85 5 149
2019 None of the above 47 34 13 4 2 0 0 82 5 442
2018 Client contact centre 30 54 7 6 2 1 0 85 7 88
2018 Federal regulators 45 15 25 0 15 0 0 60 15 14
2018 Compliance, inspection and enforcement 17 46 28 9 0 0 0 64 9 22
2018 Communications or public affairs 49 41 5 4 1 0 0 90 5 168
2018 Access to information and privacy 18 51 10 9 12 0 0 69 20 32
2018 Security 38 44 14 3 1 1 0 82 4 118
2018 Science and technology 56 29 12 0 2 0 0 85 2 38
2018 Legal services 36 36 15 7 5 1 0 73 12 65
2018 Administration and operations 35 42 11 6 3 1 0 79 10 541
2018 Human resources 41 45 6 3 2 3 0 88 5 172
2018 Financial management 43 40 11 3 2 1 0 84 5 179
2018 Procurement 45 41 10 0 2 2 0 88 2 51
2018 Real property 29 37 14 8 12 1 0 66 19 64
2018 Materiel management 16 54 21 8 0 0 0 70 8 16
2018 Information management 35 41 17 4 3 0 0 76 7 69
2018 Information technology 37 40 16 3 2 1 0 78 6 225
2018 Internal audit 56 25 10 5 5 0 0 81 10 20
2018 Evaluation 53 41 6 0 0 0 0 94 0 33
2018 Data sciences 49 33 13 5 0 0 0 82 5 22
2018 Policy 48 37 7 4 2 1 0 86 6 687
2018 Project management 41 39 12 7 1 1 0 81 7 364
2018 Other services to the public 40 43 8 6 2 0 1 83 8 144
2018 None of the above 42 41 10 4 2 2 0 85 5 407

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 27 10 4 4 5 5 81 8 104
2020 Federal regulators 28 37 24 0 0 6 5 73 0 18
2020 Compliance, inspection and enforcement 49 30 7 2 0 3 8 89 3 40
2020 Communications or public affairs 51 27 9 5 2 3 3 83 8 202
2020 Access to information and privacy 34 35 13 0 5 8 5 79 6 38
2020 Security 51 21 8 7 6 6 2 78 14 169
2020 Science and technology 57 15 11 7 5 0 5 76 13 39
2020 Legal services 42 29 6 5 3 10 4 83 9 78
2020 Administration and operations 51 24 9 4 3 4 4 82 8 672
2020 Human resources 54 22 9 4 3 5 2 82 8 234
2020 Financial management 47 24 7 7 7 6 3 77 15 241
2020 Procurement 58 22 6 4 1 6 2 87 6 65
2020 Real property 55 15 7 3 9 9 2 79 13 108
2020 Materiel management 46 47 0 7 0 0 0 93 7 19
2020 Information management 52 21 9 0 5 9 3 83 6 56
2020 Information technology 46 23 11 5 6 5 3 75 12 240
2020 Internal audit 47 31 16 0 0 5 0 83 0 19
2020 Evaluation 42 30 7 5 5 9 3 82 11 43
2020 Data sciences 56 22 9 4 2 4 4 84 6 55
2020 Policy 50 25 7 6 4 5 3 81 11 935
2020 Project management 44 29 11 4 4 6 1 79 9 481
2020 Other services to the public 50 28 5 5 6 6 1 83 12 178
2020 None of the above 51 23 9 6 3 5 3 81 10 489
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 28 13 1 5 4 3 80 6 107
2020 Federal regulators 61 33 6 0 0 0 0 94 0 18
2020 Compliance, inspection and enforcement 48 33 9 0 2 0 8 88 2 41
2020 Communications or public affairs 47 29 15 3 3 1 1 78 7 202
2020 Access to information and privacy 52 21 17 3 0 0 8 79 3 38
2020 Security 57 26 9 5 2 0 1 84 7 170
2020 Science and technology 56 33 3 3 3 0 3 91 6 39
2020 Legal services 47 39 10 4 0 0 0 86 4 78
2020 Administration and operations 50 31 9 3 1 2 4 86 4 669
2020 Human resources 56 27 9 3 2 0 3 86 5 233
2020 Financial management 53 24 13 3 3 1 3 80 6 240
2020 Procurement 56 25 6 2 2 5 5 89 4 64
2020 Real property 58 22 8 7 3 1 1 81 11 108
2020 Materiel management 70 14 9 0 6 0 0 85 6 19
2020 Information management 40 25 14 7 5 5 4 72 13 57
2020 Information technology 47 32 15 3 1 0 2 81 4 238
2020 Internal audit 41 27 16 5 5 0 5 71 11 19
2020 Evaluation 44 30 14 9 0 2 0 76 10 43
2020 Data sciences 60 27 9 2 2 0 0 87 4 55
2020 Policy 60 28 6 3 2 0 1 89 5 936
2020 Project management 54 28 10 3 2 0 1 84 5 480
2020 Other services to the public 53 32 7 5 1 1 1 87 5 178
2020 None of the above 57 26 8 4 3 1 3 86 6 487
2019 Client contact centre 40 27 13 5 1 3 11 77 8 77
2019 Federal regulators 62 30 4 0 4 0 0 92 4 17
2019 Compliance, inspection and enforcement 45 27 12 6 6 0 3 75 12 33
2019 Communications or public affairs 50 26 10 4 3 1 6 81 8 174
2019 Access to information and privacy 46 24 22 3 0 3 3 74 3 35
2019 Security 52 29 15 1 1 1 1 82 2 135
2019 Science and technology 43 23 24 3 4 0 2 68 7 42
2019 Legal services 48 29 12 6 2 1 1 79 9 81
2019 Administration and operations 47 29 12 4 3 1 4 80 7 553
2019 Human resources 58 24 9 5 2 1 2 85 7 202
2019 Financial management 44 31 10 6 4 2 2 78 11 205
2019 Procurement 46 34 14 3 2 2 0 82 5 62
2019 Real property 42 42 6 6 3 0 1 86 9 71
2019 Materiel management 62 0 26 0 0 0 12 70 0 11
2019 Information management 49 31 17 2 0 2 0 81 2 58
2019 Information technology 45 30 15 5 3 1 2 77 8 218
2019 Internal audit 53 16 14 8 0 4 4 76 9 22
2019 Evaluation 46 31 7 7 0 8 0 85 8 38
2019 Data sciences 52 27 7 0 14 0 0 79 14 23
2019 Policy 60 27 7 3 2 0 2 88 5 771
2019 Project management 51 28 12 6 2 0 1 80 7 380
2019 Other services to the public 55 26 11 5 2 1 1 82 7 149
2019 None of the above 52 26 13 3 3 0 3 81 5 442

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 27 18 11 4 1 1 67 15 106
2020 Federal regulators 50 32 12 6 0 0 0 82 6 18
2020 Compliance, inspection and enforcement 43 38 10 7 2 0 0 81 9 41
2020 Communications or public affairs 43 29 14 8 5 0 1 72 14 201
2020 Access to information and privacy 52 20 18 5 5 0 0 72 10 38
2020 Security 32 36 16 9 6 1 0 69 15 170
2020 Science and technology 50 31 13 3 3 0 0 81 6 38
2020 Legal services 48 31 10 9 1 0 0 79 10 78
2020 Administration and operations 43 32 10 10 4 0 1 76 14 669
2020 Human resources 49 28 10 6 4 1 1 79 11 233
2020 Financial management 46 31 10 7 6 0 2 78 12 240
2020 Procurement 59 26 9 3 2 0 2 86 5 65
2020 Real property 42 30 14 6 8 0 0 72 14 108
2020 Materiel management 44 36 14 6 0 0 0 80 6 19
2020 Information management 47 24 9 8 6 4 2 75 15 57
2020 Information technology 42 31 13 9 3 0 1 74 13 237
2020 Internal audit 46 26 0 27 0 0 0 73 27 19
2020 Evaluation 31 40 9 18 0 0 2 72 18 43
2020 Data sciences 46 32 7 9 5 0 0 78 15 55
2020 Policy 41 34 10 9 5 0 1 76 14 934
2020 Project management 41 34 12 8 5 0 0 75 13 482
2020 Other services to the public 40 34 10 11 5 0 0 75 16 178
2020 None of the above 38 29 13 11 7 1 2 68 18 489
2019 Client contact centre 34 34 12 10 7 0 2 70 17 77
2019 Federal regulators 55 18 4 12 11 0 0 73 23 17
2019 Compliance, inspection and enforcement 27 43 11 13 6 0 0 70 19 33
2019 Communications or public affairs 39 36 12 10 4 0 0 74 14 174
2019 Access to information and privacy 46 28 9 11 5 0 0 74 16 35
2019 Security 27 41 15 11 5 1 0 69 17 135
2019 Science and technology 37 17 20 14 9 0 2 55 24 42
2019 Legal services 34 39 10 8 6 1 1 75 15 82
2019 Administration and operations 42 28 12 9 8 1 0 70 17 557
2019 Human resources 44 30 10 8 5 2 1 76 14 206
2019 Financial management 41 31 13 8 6 0 1 72 14 204
2019 Procurement 43 33 13 5 3 2 2 78 8 62
2019 Real property 37 30 19 11 3 0 0 67 14 71
2019 Materiel management 44 39 17 0 0 0 0 83 0 11
2019 Information management 39 38 8 11 3 0 0 77 14 58
2019 Information technology 39 31 11 10 6 1 1 72 17 218
2019 Internal audit 31 30 22 12 0 0 6 64 13 22
2019 Evaluation 45 21 12 17 5 0 0 66 22 38
2019 Data sciences 44 12 11 16 13 4 0 58 30 23
2019 Policy 41 33 11 9 6 0 0 74 15 773
2019 Project management 40 29 11 14 6 0 0 69 20 381
2019 Other services to the public 40 36 8 9 7 1 1 76 16 150
2019 None of the above 34 33 15 9 7 1 1 68 16 443
2018 Client contact centre 35 38 10 13 4 1 0 74 17 87
2018 Federal regulators 51 30 5 0 15 0 0 81 15 14
2018 Compliance, inspection and enforcement 38 35 19 4 4 0 0 73 8 22
2018 Communications or public affairs 42 37 5 13 4 0 0 78 17 165
2018 Access to information and privacy 37 33 3 12 15 0 0 70 27 31
2018 Security 33 39 11 11 5 1 0 73 15 116
2018 Science and technology 43 32 13 8 5 0 0 74 12 38
2018 Legal services 22 36 8 20 13 0 1 58 33 64
2018 Administration and operations 37 33 12 10 6 1 1 71 16 546
2018 Human resources 37 38 11 9 4 1 1 76 13 168
2018 Financial management 35 37 14 8 6 0 0 72 14 177
2018 Procurement 39 30 12 18 2 0 0 68 20 51
2018 Real property 29 34 20 4 13 0 0 63 17 63
2018 Materiel management 26 35 34 6 0 0 0 60 6 16
2018 Information management 42 36 7 9 6 0 0 78 15 70
2018 Information technology 31 31 19 13 5 0 1 63 18 225
2018 Internal audit 31 32 0 32 5 0 0 63 37 19
2018 Evaluation 30 35 24 8 0 3 0 67 8 34
2018 Data sciences 37 25 19 10 10 0 0 62 20 21
2018 Policy 30 39 12 11 5 1 1 70 17 686
2018 Project management 29 38 12 12 6 1 1 70 18 366
2018 Other services to the public 34 37 12 10 6 1 0 72 16 142
2018 None of the above 32 37 10 11 6 1 1 71 18 404
2017 Client contact centre 33 39 12 12 4 0 0 72 16 97
2017 Compliance, inspection and enforcement 46 40 0 9 5 0 0 86 14 20
2017 Communications or public affairs 36 41 10 8 3 1 1 78 11 173
2017 Access to information and privacy 42 32 3 18 5 0 0 74 23 38
2017 Security 35 35 9 11 8 1 1 72 19 154
2017 Science and technology 37 33 14 12 5 0 0 70 17 38
2017 Library services 34 57 0 9 0 0 0 91 9 12
2017 Legal services 33 38 10 12 7 1 0 71 19 61
2017 Administration and operations 37 36 12 9 5 1 1 74 14 666
2017 Human resources 36 37 13 8 2 1 2 75 11 219
2017 Financial management 29 42 11 8 8 1 1 72 16 174
2017 Procurement 34 43 9 10 2 0 2 79 12 56
2017 Real property 33 36 16 9 6 0 0 69 14 67
2017 Materiel management 20 43 16 5 16 0 0 63 21 19
2017 Information management 36 33 11 10 9 1 0 69 20 82
2017 Information technology 29 36 16 11 7 0 0 65 19 252
2017 Internal audit 41 42 7 7 3 0 0 82 11 27
2017 Evaluation 37 42 10 4 8 0 0 78 11 24
2017 Data sciences 34 43 7 7 8 0 0 78 15 13
2017 Policy 33 39 9 13 5 1 0 73 17 760
2017 Project management 33 43 8 9 5 1 1 77 14 419
2017 Other services to the public 29 35 14 9 11 1 1 66 21 171
2017 None of the above 29 38 15 9 7 1 1 69 16 693
2014 Client contact centre 24 37 12 17 7 1 2 62 25 133
2014 Federal regulators 40 40 10 7 3 0 0 80 10 30
2014 Compliance, inspection and enforcement 25 42 24 4 0 4 0 70 4 23
2014 Communications or public affairs 26 46 13 10 4 1 0 73 14 240
2014 Access to information and privacy 31 54 5 4 4 0 2 86 9 42
2014 Security 30 33 17 10 8 1 1 64 19 143
2014 Science and technology 26 35 9 11 19 0 0 61 30 44
2014 Library services 20 33 29 8 10 0 0 53 18 11
2014 Legal services 34 37 12 9 8 0 0 71 17 65
2014 Administration and operations 32 42 10 9 5 1 1 75 15 799
2014 Human resources 39 35 12 8 4 1 0 75 13 191
2014 Financial management 28 36 17 10 5 2 2 66 16 191
2014 Procurement 24 38 20 8 9 2 0 63 17 66
2014 Real property 32 35 13 12 7 0 0 67 20 87
2014 Materiel management 20 47 13 0 20 0 0 67 20 15
2014 Information management 21 35 19 11 13 1 0 57 24 76
2014 Information technology 28 40 18 8 4 1 0 69 12 265
2014 Internal audit 40 29 17 4 4 4 0 72 9 22
2014 Evaluation 39 35 9 17 0 0 0 74 17 33
2014 Other services to the public 27 43 11 13 3 1 1 72 17 258
2014 None of the above 32 36 12 12 6 1 1 69 18 1279

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 12 8 4 4 2 75 13 107
2020 Federal regulators 42 29 11 13 0 5 0 75 13 18
2020 Compliance, inspection and enforcement 49 17 20 5 7 2 0 67 12 40
2020 Communications or public affairs 47 21 17 6 6 1 1 70 12 200
2020 Access to information and privacy 46 22 10 8 5 8 0 75 14 38
2020 Security 44 24 14 9 7 2 1 70 16 168
2020 Science and technology 61 23 8 3 6 0 0 84 8 39
2020 Legal services 52 24 15 5 3 0 0 77 8 77
2020 Administration and operations 48 26 13 5 5 2 2 76 10 671
2020 Human resources 53 20 11 6 5 5 1 77 11 231
2020 Financial management 54 23 11 3 6 2 2 80 9 238
2020 Procurement 59 20 9 5 3 1 3 82 8 65
2020 Real property 50 27 10 4 8 0 1 78 12 108
2020 Materiel management 62 15 23 0 0 0 0 77 0 19
2020 Information management 43 28 16 4 5 2 2 74 9 55
2020 Information technology 43 27 15 6 4 2 2 73 11 236
2020 Internal audit 51 21 5 22 0 0 0 73 22 19
2020 Evaluation 44 26 9 14 7 0 0 70 21 42
2020 Data sciences 46 30 9 9 5 0 0 77 14 55
2020 Policy 50 26 11 7 4 1 1 77 11 933
2020 Project management 49 27 10 6 5 3 1 78 11 482
2020 Other services to the public 46 25 8 11 7 2 1 73 18 178
2020 None of the above 43 25 14 7 7 2 3 71 14 487

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 28 16 5 3 0 1 75 8 107
2020 Federal regulators 54 28 11 6 0 0 0 83 6 18
2020 Compliance, inspection and enforcement 52 33 2 5 7 0 0 85 12 40
2020 Communications or public affairs 48 29 10 9 4 0 0 77 13 202
2020 Access to information and privacy 47 20 18 5 8 3 0 68 13 38
2020 Security 37 39 10 9 4 1 0 78 12 170
2020 Science and technology 54 30 11 3 3 0 0 84 6 39
2020 Legal services 50 29 9 10 0 1 0 80 10 78
2020 Administration and operations 46 33 9 6 4 1 1 80 10 673
2020 Human resources 55 29 7 6 3 0 0 84 9 233
2020 Financial management 51 28 9 6 4 0 1 80 10 241
2020 Procurement 58 25 9 6 0 1 0 84 6 65
2020 Real property 47 30 8 9 6 0 0 77 15 108
2020 Materiel management 51 15 24 10 0 0 0 66 10 19
2020 Information management 46 29 3 12 8 2 0 76 20 57
2020 Information technology 45 29 13 9 4 0 0 75 13 237
2020 Internal audit 41 32 16 0 11 0 0 73 11 19
2020 Evaluation 38 30 16 9 7 0 0 68 16 43
2020 Data sciences 48 32 9 5 4 2 0 82 9 55
2020 Policy 47 33 8 7 3 0 0 81 11 937
2020 Project management 45 34 8 9 4 0 0 79 13 481
2020 Other services to the public 45 33 11 7 4 0 0 79 11 177
2020 None of the above 47 26 14 6 5 0 1 74 11 489
2019 Client contact centre 44 28 11 8 7 0 2 74 15 76
2019 Federal regulators 65 10 6 14 4 0 0 75 18 16
2019 Compliance, inspection and enforcement 18 52 9 15 6 0 0 70 21 33
2019 Communications or public affairs 38 35 10 9 6 1 2 75 15 175
2019 Access to information and privacy 53 27 12 3 5 0 0 80 8 35
2019 Security 37 38 10 10 5 0 0 75 15 135
2019 Science and technology 37 26 13 15 7 0 2 65 22 42
2019 Legal services 35 40 10 7 6 1 0 76 14 79
2019 Administration and operations 43 30 11 8 7 1 0 74 15 551
2019 Human resources 51 28 10 5 3 2 1 82 8 204
2019 Financial management 45 30 11 7 5 1 1 76 13 205
2019 Procurement 52 31 11 3 2 2 0 84 5 61
2019 Real property 38 32 15 9 6 0 0 70 15 71
2019 Materiel management 17 29 28 18 8 0 0 46 26 11
2019 Information management 35 42 12 8 3 0 0 77 11 58
2019 Information technology 43 27 14 8 5 1 0 72 14 219
2019 Internal audit 22 38 16 18 0 0 6 64 19 22
2019 Evaluation 37 37 12 9 5 0 0 74 14 38
2019 Data sciences 44 20 18 15 4 0 0 63 19 23
2019 Policy 44 35 7 9 4 1 0 79 14 766
2019 Project management 40 33 10 10 6 0 0 73 17 381
2019 Other services to the public 42 35 8 9 4 1 1 78 13 150
2019 None of the above 40 32 12 10 4 1 0 73 15 443
2018 Client contact centre 38 40 13 6 4 0 0 77 10 87
2018 Federal regulators 60 8 15 0 16 0 0 69 16 13
2018 Compliance, inspection and enforcement 38 26 28 4 4 0 0 64 8 22
2018 Communications or public affairs 43 37 6 9 4 0 1 81 13 165
2018 Access to information and privacy 37 31 8 9 15 0 0 68 24 31
2018 Security 44 27 18 4 6 2 0 72 10 115
2018 Science and technology 50 17 16 5 13 0 0 67 18 38
2018 Legal services 35 26 13 12 13 0 1 62 25 64
2018 Administration and operations 44 32 9 9 5 1 0 77 14 544
2018 Human resources 48 31 12 4 4 1 0 80 8 167
2018 Financial management 39 38 12 8 4 0 0 76 12 176
2018 Procurement 31 50 2 10 8 0 0 80 18 51
2018 Real property 32 37 6 13 11 0 2 70 24 62
2018 Materiel management 33 33 14 20 0 0 0 66 20 16
2018 Information management 37 38 9 12 4 0 0 75 16 70
2018 Information technology 35 34 17 9 3 1 0 70 13 224
2018 Internal audit 33 34 16 17 0 0 0 67 17 18
2018 Evaluation 49 33 9 3 3 4 0 85 6 34
2018 Data sciences 44 18 14 14 10 0 0 62 23 21
2018 Policy 38 35 10 9 6 1 1 75 15 680
2018 Project management 40 32 11 9 6 1 0 73 15 367
2018 Other services to the public 42 29 14 7 6 1 0 72 14 143
2018 None of the above 39 33 11 10 6 1 0 73 16 400
2017 Client contact centre 37 37 16 8 1 1 0 75 9 97
2017 Compliance, inspection and enforcement 41 36 5 18 0 0 0 77 18 20
2017 Communications or public affairs 44 35 7 7 6 1 0 80 13 172
2017 Access to information and privacy 42 32 5 15 5 0 0 74 21 38
2017 Security 36 38 8 9 8 1 1 75 17 154
2017 Science and technology 35 36 18 5 4 2 0 73 9 38
2017 Library services 43 49 8 0 0 0 0 92 0 12
2017 Legal services 31 44 7 8 10 0 0 75 19 61
2017 Administration and operations 42 35 11 7 4 1 1 78 11 667
2017 Human resources 42 37 10 6 3 1 1 81 9 219
2017 Financial management 39 36 12 6 7 0 0 75 13 174
2017 Procurement 38 39 11 4 5 3 0 80 9 56
2017 Real property 36 32 11 13 9 0 0 68 22 67
2017 Materiel management 19 43 17 0 16 5 0 65 17 19
2017 Information management 38 32 11 9 8 1 0 72 18 82
2017 Information technology 34 36 13 9 7 1 0 71 16 252
2017 Internal audit 38 38 11 11 3 0 0 75 14 27
2017 Evaluation 52 30 3 11 4 0 0 82 15 24
2017 Data sciences 49 21 14 7 8 0 0 71 15 13
2017 Policy 39 37 9 9 5 1 0 77 14 759
2017 Project management 43 35 9 8 3 0 0 79 11 419
2017 Other services to the public 31 39 12 9 7 1 1 72 16 171
2017 None of the above 40 35 9 8 5 1 1 77 13 693
2014 Client contact centre 31 32 13 12 9 1 1 65 21 133
2014 Federal regulators 33 43 7 10 7 0 0 76 17 30
2014 Compliance, inspection and enforcement 29 51 11 8 0 0 0 80 8 23
2014 Communications or public affairs 33 37 13 11 3 2 0 72 15 240
2014 Access to information and privacy 37 49 4 9 0 0 0 86 9 42
2014 Security 33 36 10 10 9 1 1 71 19 143
2014 Science and technology 32 30 6 18 14 0 0 62 32 44
2014 Library services 35 45 11 0 8 0 0 81 8 11
2014 Legal services 37 34 9 11 8 2 0 72 19 65
2014 Administration and operations 38 38 10 7 5 1 0 77 13 799
2014 Human resources 37 38 11 9 4 1 1 76 13 191
2014 Financial management 33 38 17 8 2 1 1 73 11 190
2014 Procurement 32 37 11 12 9 0 0 68 21 66
2014 Real property 36 32 13 11 7 0 1 68 18 87
2014 Materiel management 26 34 20 14 6 0 0 60 20 15
2014 Information management 21 35 15 15 12 3 0 57 27 76
2014 Information technology 33 40 16 8 3 0 0 73 11 266
2014 Internal audit 39 34 13 4 4 0 4 77 9 22
2014 Evaluation 35 27 15 18 6 0 0 61 24 33
2014 Other services to the public 42 33 10 11 2 1 1 76 13 258
2014 None of the above 38 35 10 10 4 1 0 75 15 1280

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 39 61 107
2020 Federal regulators 51 49 18
2020 Compliance, inspection and enforcement 56 44 41
2020 Communications or public affairs 34 66 202
2020 Access to information and privacy 57 43 38
2020 Security 34 66 169
2020 Science and technology 43 57 39
2020 Legal services 43 57 79
2020 Administration and operations 42 58 669
2020 Human resources 45 55 234
2020 Financial management 38 62 241
2020 Procurement 34 66 65
2020 Real property 45 55 108
2020 Materiel management 54 46 19
2020 Information management 45 55 57
2020 Information technology 43 57 240
2020 Internal audit 38 62 19
2020 Evaluation 55 45 43
2020 Data sciences 50 50 55
2020 Policy 35 65 937
2020 Project management 46 54 482
2020 Other services to the public 41 59 176
2020 None of the above 40 60 489

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 30 6 3 5 3 8 85 8 107
2020 Federal regulators 50 35 5 0 0 6 5 95 0 18
2020 Compliance, inspection and enforcement 66 10 5 5 5 2 7 84 11 41
2020 Communications or public affairs 47 22 11 2 3 3 12 81 6 202
2020 Access to information and privacy 49 27 8 3 3 5 5 85 6 38
2020 Security 53 22 6 3 3 3 10 86 6 170
2020 Science and technology 43 32 2 0 3 8 12 94 3 39
2020 Legal services 55 27 3 0 0 8 8 97 0 78
2020 Administration and operations 53 21 7 3 3 4 11 85 6 672
2020 Human resources 56 18 7 3 2 5 10 87 5 234
2020 Financial management 58 18 6 2 1 6 9 89 4 240
2020 Procurement 64 20 3 0 0 6 6 96 0 65
2020 Real property 59 17 11 1 2 3 8 85 3 107
2020 Materiel management 79 4 4 6 4 0 4 86 10 19
2020 Information management 42 24 14 5 5 0 10 74 11 57
2020 Information technology 58 21 7 1 2 4 7 89 3 240
2020 Internal audit 41 11 10 5 0 11 21 76 8 19
2020 Evaluation 61 28 2 0 2 2 5 95 2 43
2020 Data sciences 65 22 2 0 2 4 6 96 2 55
2020 Policy 48 25 8 2 1 4 12 86 4 935
2020 Project management 55 21 8 2 2 5 8 87 5 482
2020 Other services to the public 56 19 6 5 1 4 8 86 7 177
2020 None of the above 49 22 8 4 2 4 11 84 7 490

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 31 14 5 2 0 0 80 7 107
2020 Federal regulators 66 16 12 6 0 0 0 82 6 18
2020 Compliance, inspection and enforcement 60 28 7 0 5 0 0 88 5 40
2020 Communications or public affairs 52 25 10 8 5 0 0 77 13 202
2020 Access to information and privacy 46 39 5 5 5 0 0 84 10 38
2020 Security 46 33 12 6 3 0 0 79 9 170
2020 Science and technology 56 33 3 6 3 0 0 89 8 39
2020 Legal services 52 33 11 4 0 0 0 85 4 79
2020 Administration and operations 53 28 9 6 4 0 0 81 9 671
2020 Human resources 62 20 8 6 4 0 0 83 9 233
2020 Financial management 59 24 6 5 4 0 1 84 10 240
2020 Procurement 63 24 3 8 2 0 0 88 9 65
2020 Real property 60 24 6 5 5 0 0 83 10 107
2020 Materiel management 77 17 0 6 0 0 0 94 6 19
2020 Information management 53 30 2 5 8 2 0 85 14 57
2020 Information technology 53 30 8 5 3 1 0 84 8 240
2020 Internal audit 46 26 16 5 5 0 0 73 11 19
2020 Evaluation 43 37 2 9 9 0 0 80 18 43
2020 Data sciences 49 37 9 0 5 0 0 86 5 55
2020 Policy 48 30 10 8 4 0 1 78 12 935
2020 Project management 51 28 10 7 5 0 0 79 12 481
2020 Other services to the public 54 28 7 9 2 0 0 82 11 178
2020 None of the above 48 24 11 10 6 0 1 73 16 490
2019 Client contact centre 41 29 16 10 4 0 2 71 13 77
2019 Federal regulators 55 18 11 6 11 0 0 73 17 17
2019 Compliance, inspection and enforcement 30 43 6 15 6 0 0 72 22 33
2019 Communications or public affairs 45 28 10 10 7 0 0 73 17 174
2019 Access to information and privacy 59 24 0 12 5 0 0 83 17 35
2019 Security 37 43 9 5 6 0 0 80 11 135
2019 Science and technology 38 34 14 4 9 0 0 72 13 42
2019 Legal services 45 33 7 6 6 3 0 80 12 82
2019 Administration and operations 49 25 10 8 7 1 0 74 15 555
2019 Human resources 52 27 8 9 3 0 1 80 12 204
2019 Financial management 47 29 11 5 7 0 0 76 12 203
2019 Procurement 56 30 13 1 0 0 0 86 1 62
2019 Real property 36 41 13 9 1 0 0 77 10 71
2019 Materiel management 36 38 9 9 8 0 0 74 17 11
2019 Information management 49 33 10 6 2 0 0 82 8 58
2019 Information technology 46 32 10 7 4 1 0 78 11 219
2019 Internal audit 46 32 12 4 6 0 0 78 10 22
2019 Evaluation 35 40 12 9 5 0 0 74 14 38
2019 Data sciences 49 31 7 12 0 0 0 81 12 23
2019 Policy 45 31 10 8 7 0 0 76 14 773
2019 Project management 48 25 9 12 6 0 0 73 18 381
2019 Other services to the public 49 27 10 7 6 1 1 77 13 150
2019 None of the above 44 28 12 10 5 1 0 72 15 444
2018 Client contact centre 40 38 6 11 4 1 0 79 15 86
2018 Federal regulators 59 12 14 0 15 0 0 71 15 14
2018 Compliance, inspection and enforcement 48 22 17 8 4 0 0 70 12 22
2018 Communications or public affairs 45 30 12 8 6 0 0 75 13 166
2018 Access to information and privacy 40 36 0 12 12 0 0 76 24 31
2018 Security 42 29 13 7 7 1 0 72 14 115
2018 Science and technology 47 30 10 5 7 0 0 77 12 38
2018 Legal services 41 21 15 9 13 0 1 63 22 63
2018 Administration and operations 46 30 10 7 6 1 0 77 13 546
2018 Human resources 51 27 7 8 5 1 0 79 13 167
2018 Financial management 44 33 12 8 3 0 0 77 11 177
2018 Procurement 37 46 4 8 4 2 0 84 12 51
2018 Real property 33 38 8 6 15 0 0 71 21 63
2018 Materiel management 33 41 12 14 0 0 0 74 14 16
2018 Information management 51 25 10 5 8 1 0 77 13 70
2018 Information technology 42 23 21 9 4 1 1 66 13 225
2018 Internal audit 27 42 5 21 5 0 0 69 26 19
2018 Evaluation 40 35 8 11 3 3 0 78 14 34
2018 Data sciences 50 36 0 14 0 0 0 86 14 22
2018 Policy 42 28 12 9 7 1 1 71 16 684
2018 Project management 39 30 11 9 9 1 0 70 19 366
2018 Other services to the public 39 28 13 11 7 1 0 68 19 143
2018 None of the above 43 29 12 9 5 1 0 73 14 405
2017 Client contact centre 40 31 15 10 3 0 0 71 13 97
2017 Compliance, inspection and enforcement 62 18 5 10 5 0 0 80 15 20
2017 Communications or public affairs 48 30 11 7 3 1 0 79 10 173
2017 Access to information and privacy 58 15 8 8 10 0 0 74 18 38
2017 Security 47 24 11 10 6 1 1 72 17 154
2017 Science and technology 48 27 7 10 9 0 0 74 19 38
2017 Library services 43 32 16 9 0 0 0 75 9 12
2017 Legal services 49 28 15 5 3 0 0 76 9 61
2017 Administration and operations 49 27 10 7 5 1 1 77 12 666
2017 Human resources 52 26 13 5 3 1 0 79 8 219
2017 Financial management 44 28 14 9 5 1 1 73 13 173
2017 Procurement 46 36 18 0 0 0 0 82 0 56
2017 Real property 42 32 10 10 6 0 0 73 16 67
2017 Materiel management 25 39 10 6 15 5 0 67 22 19
2017 Information management 52 23 7 9 7 1 0 76 16 82
2017 Information technology 41 32 13 8 6 1 0 73 14 252
2017 Internal audit 45 34 7 7 7 0 0 79 14 27
2017 Evaluation 48 23 22 4 4 0 0 71 8 24
2017 Data sciences 63 14 0 14 8 0 0 78 22 13
2017 Policy 44 30 11 9 6 1 0 74 15 758
2017 Project management 45 33 10 7 4 1 0 79 12 418
2017 Other services to the public 38 32 15 8 6 1 1 71 14 170
2017 None of the above 43 31 11 8 7 1 1 75 15 687
2014 Client contact centre 32 36 14 11 7 0 1 68 18 133
2014 Federal regulators 36 44 7 7 7 0 0 79 14 30
2014 Compliance, inspection and enforcement 21 50 29 0 0 0 0 71 0 23
2014 Communications or public affairs 39 35 12 11 2 1 0 74 14 240
2014 Access to information and privacy 46 31 11 7 0 4 0 81 7 42
2014 Security 44 26 12 7 8 1 1 72 16 142
2014 Science and technology 35 31 11 11 12 0 0 66 23 44
2014 Library services 28 45 18 0 0 10 0 80 0 11
2014 Legal services 43 28 14 9 6 0 0 71 15 65
2014 Administration and operations 41 35 11 7 4 1 0 77 11 797
2014 Human resources 50 27 12 6 4 1 0 78 10 191
2014 Financial management 40 33 15 5 4 1 2 75 10 191
2014 Procurement 36 44 9 2 8 0 2 82 9 66
2014 Real property 45 29 11 10 5 0 0 74 15 87
2014 Materiel management 32 41 13 0 14 0 0 73 14 15
2014 Information management 31 27 23 5 11 3 0 59 17 76
2014 Information technology 39 35 17 6 4 0 0 73 10 266
2014 Internal audit 38 39 9 9 4 0 0 77 13 22
2014 Evaluation 41 23 15 18 3 0 0 64 21 33
2014 Other services to the public 40 35 12 8 4 1 1 76 12 258
2014 None of the above 40 31 12 10 5 1 1 72 15 1277
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 34 15 10 3 6 0 70 14 107
2020 Federal regulators 34 31 6 6 18 6 0 68 25 18
2020 Compliance, inspection and enforcement 32 30 12 16 0 10 0 69 18 41
2020 Communications or public affairs 35 36 12 7 5 5 0 75 12 202
2020 Access to information and privacy 37 24 13 8 8 10 0 68 17 38
2020 Security 29 38 12 11 5 6 0 71 17 170
2020 Science and technology 33 28 23 0 3 11 3 71 3 39
2020 Legal services 43 32 13 5 1 6 0 80 7 79
2020 Administration and operations 36 32 15 6 4 6 0 73 11 672
2020 Human resources 35 33 14 5 2 11 0 77 7 233
2020 Financial management 40 29 11 6 5 9 0 76 12 240
2020 Procurement 49 33 9 2 0 6 2 89 2 65
2020 Real property 30 34 9 12 6 9 0 70 20 107
2020 Materiel management 42 15 27 0 5 10 0 64 6 19
2020 Information management 41 25 7 7 7 11 2 76 15 57
2020 Information technology 30 35 13 9 5 7 0 70 16 240
2020 Internal audit 58 31 5 0 0 5 0 94 0 19
2020 Evaluation 45 21 12 7 9 7 0 71 17 43
2020 Data sciences 42 34 13 2 6 4 0 79 8 55
2020 Policy 31 36 14 8 4 6 0 72 13 937
2020 Project management 28 37 17 9 4 6 0 69 13 481
2020 Other services to the public 30 38 14 7 6 4 0 71 14 178
2020 None of the above 29 33 16 12 4 6 0 65 18 489
2019 Client contact centre 18 31 25 9 4 12 2 57 14 77
2019 Federal regulators 25 18 19 11 15 12 0 48 30 17
2019 Compliance, inspection and enforcement 18 30 31 13 6 3 0 50 19 33
2019 Communications or public affairs 32 28 16 8 9 7 0 64 19 175
2019 Access to information and privacy 22 38 22 11 3 3 0 63 15 34
2019 Security 22 36 17 10 8 7 0 62 19 134
2019 Science and technology 26 35 16 8 10 5 0 64 18 42
2019 Legal services 30 30 22 6 5 6 0 64 12 81
2019 Administration and operations 32 33 18 9 6 2 0 67 15 557
2019 Human resources 31 32 19 6 2 10 0 70 9 205
2019 Financial management 28 38 11 7 6 10 0 74 15 204
2019 Procurement 27 51 17 3 0 2 0 79 3 62
2019 Real property 21 26 20 16 10 7 0 51 27 71
2019 Materiel management 44 0 17 27 0 0 12 50 31 11
2019 Information management 32 36 19 6 0 7 0 73 6 58
2019 Information technology 27 27 22 9 5 9 0 60 16 218
2019 Internal audit 34 40 12 6 4 4 0 78 10 22
2019 Evaluation 17 45 12 14 5 8 0 67 20 38
2019 Data sciences 43 21 27 4 4 0 0 65 8 23
2019 Policy 30 36 14 11 3 5 0 70 15 773
2019 Project management 25 34 20 13 6 3 0 60 19 381
2019 Other services to the public 31 30 14 15 5 5 0 64 22 150
2019 None of the above 27 33 18 10 6 6 0 64 17 441
2018 Client contact centre 24 38 11 10 4 12 0 71 17 89
2018 Federal regulators 23 16 16 24 15 7 0 41 42 14
2018 Compliance, inspection and enforcement 15 22 41 5 9 9 0 41 14 22
2018 Communications or public affairs 31 32 13 14 5 6 0 66 20 169
2018 Access to information and privacy 19 15 25 18 9 14 0 40 31 32
2018 Security 29 29 18 12 6 6 0 61 19 117
2018 Science and technology 22 19 20 15 0 24 0 53 20 38
2018 Legal services 30 21 19 12 7 11 0 57 22 65
2018 Administration and operations 28 33 17 10 6 5 0 65 17 548
2018 Human resources 27 38 13 10 5 6 0 69 17 170
2018 Financial management 24 41 20 10 3 3 0 67 13 180
2018 Procurement 29 43 18 2 2 6 0 76 4 50
2018 Real property 19 26 18 4 25 9 0 49 31 64
2018 Materiel management 26 18 41 8 0 8 0 48 8 16
2018 Information management 22 38 26 5 5 4 0 62 11 70
2018 Information technology 27 31 18 11 6 7 0 62 18 226
2018 Internal audit 35 35 15 5 5 5 0 74 10 20
2018 Evaluation 24 36 19 5 3 12 0 69 9 34
2018 Data sciences 33 18 22 5 8 9 5 59 16 22
2018 Policy 28 39 14 9 4 6 0 72 13 691
2018 Project management 19 43 18 11 6 3 0 64 18 366
2018 Other services to the public 21 36 20 12 7 4 1 59 20 143
2018 None of the above 28 33 17 12 4 5 0 65 17 410
2017 Client contact centre 21 33 21 13 4 9 0 59 18 97
2017 Compliance, inspection and enforcement 29 44 15 7 0 5 0 76 8 19
2017 Communications or public affairs 29 31 18 14 2 7 0 64 17 173
2017 Access to information and privacy 24 50 13 3 5 5 0 78 8 38
2017 Security 19 38 21 13 4 6 0 60 18 153
2017 Science and technology 20 36 19 10 10 5 0 60 21 38
2017 Library services 34 40 9 0 0 17 0 90 0 12
2017 Legal services 26 25 22 17 0 10 0 57 19 61
2017 Administration and operations 26 38 14 9 6 6 1 69 16 665
2017 Human resources 26 35 19 8 6 6 0 65 15 218
2017 Financial management 24 38 16 10 5 6 0 67 16 174
2017 Procurement 27 28 18 14 7 6 0 58 23 56
2017 Real property 20 33 15 14 12 6 0 57 28 67
2017 Materiel management 5 29 21 14 16 15 0 40 36 19
2017 Information management 19 42 20 9 2 7 0 66 13 82
2017 Information technology 17 29 26 11 9 7 0 50 21 250
2017 Internal audit 31 37 14 11 0 7 0 73 11 27
2017 Evaluation 33 23 18 11 8 8 0 60 20 24
2017 Data sciences 20 37 36 7 0 0 0 57 7 13
2017 Policy 29 35 14 8 5 8 0 70 14 759
2017 Project management 25 37 18 11 4 5 0 66 16 419
2017 Other services to the public 20 32 19 15 8 5 0 55 25 171
2017 None of the above 26 35 14 11 7 6 0 65 19 691
2014 Client contact centre 16 35 27 10 6 6 1 54 17 132
2014 Federal regulators 29 34 13 7 7 10 0 70 15 30
2014 Compliance, inspection and enforcement 24 39 21 4 0 12 0 71 5 23
2014 Communications or public affairs 20 38 17 12 4 9 0 64 17 240
2014 Access to information and privacy 28 28 33 4 0 4 2 60 5 42
2014 Security 18 33 17 12 12 8 1 56 26 143
2014 Science and technology 16 38 15 7 20 5 0 57 28 44
2014 Library services 8 39 28 0 10 16 0 55 12 11
2014 Legal services 28 26 26 11 2 8 0 58 13 65
2014 Administration and operations 20 35 19 11 7 7 0 59 20 798
2014 Human resources 14 42 25 8 4 7 0 60 13 190
2014 Financial management 19 35 22 10 4 10 1 60 15 191
2014 Procurement 12 47 21 12 6 2 0 60 18 66
2014 Real property 15 25 18 18 19 5 0 42 39 87
2014 Materiel management 14 34 32 14 6 0 0 48 20 15
2014 Information management 12 29 31 9 5 13 0 47 17 76
2014 Information technology 16 32 25 11 6 10 0 53 19 266
2014 Internal audit 13 35 23 16 0 13 0 55 18 22
2014 Evaluation 21 38 12 6 15 8 0 65 23 33
2014 Other services to the public 25 35 18 10 6 7 0 64 17 258
2014 None of the above 23 38 19 9 5 7 0 65 15 1281

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 38 19 7 9 0 0 66 15 107
2020 Federal regulators 34 36 6 6 18 0 0 70 24 18
2020 Compliance, inspection and enforcement 32 32 12 19 5 0 0 64 23 41
2020 Communications or public affairs 29 34 16 12 6 3 0 65 19 202
2020 Access to information and privacy 32 30 10 16 5 8 0 66 22 38
2020 Security 25 35 13 17 8 2 0 61 25 169
2020 Science and technology 33 34 16 8 10 0 0 67 17 39
2020 Legal services 38 31 17 11 3 0 0 69 14 79
2020 Administration and operations 33 36 15 9 5 2 0 70 15 665
2020 Human resources 35 36 18 5 3 3 0 73 8 232
2020 Financial management 35 35 12 6 6 5 0 74 13 241
2020 Procurement 49 31 9 6 0 3 2 84 7 65
2020 Real property 24 33 19 11 10 3 0 59 22 108
2020 Materiel management 30 33 26 5 5 0 0 64 11 19
2020 Information management 43 21 10 12 7 5 0 68 21 56
2020 Information technology 28 30 22 10 7 3 0 60 18 239
2020 Internal audit 57 38 0 5 0 0 0 95 5 19
2020 Evaluation 35 35 9 5 16 0 0 70 20 43
2020 Data sciences 39 31 20 2 7 2 0 71 9 55
2020 Policy 25 36 16 15 7 1 0 62 21 931
2020 Project management 24 38 17 15 6 1 0 62 21 478
2020 Other services to the public 27 36 17 12 8 0 0 63 20 178
2020 None of the above 23 31 19 17 8 2 0 55 26 486
2019 Client contact centre 21 33 21 10 9 3 2 57 21 77
2019 Federal regulators 40 0 19 13 28 0 0 40 41 16
2019 Compliance, inspection and enforcement 15 35 22 18 9 0 0 51 27 33
2019 Communications or public affairs 26 33 15 17 8 2 0 60 25 175
2019 Access to information and privacy 32 27 28 11 3 0 0 58 14 34
2019 Security 26 36 17 11 9 1 0 62 21 134
2019 Science and technology 14 29 29 17 8 3 0 45 25 41
2019 Legal services 24 35 24 14 4 0 0 59 17 81
2019 Administration and operations 30 34 18 11 5 1 0 65 17 554
2019 Human resources 32 38 17 7 4 3 0 72 10 203
2019 Financial management 27 41 15 7 6 4 0 70 14 203
2019 Procurement 31 39 20 5 3 2 0 71 8 62
2019 Real property 19 24 13 26 15 3 1 44 43 71
2019 Materiel management 25 30 8 36 0 0 0 56 36 11
2019 Information management 34 36 10 13 3 3 0 72 17 58
2019 Information technology 22 27 24 16 8 4 0 51 24 216
2019 Internal audit 30 44 16 6 0 4 0 78 6 22
2019 Evaluation 22 35 21 9 5 8 0 62 16 38
2019 Data sciences 40 24 21 8 7 0 0 63 16 23
2019 Policy 26 35 18 14 5 2 0 62 19 773
2019 Project management 18 34 18 19 10 0 0 53 29 378
2019 Other services to the public 25 33 17 12 12 1 0 59 24 149
2019 None of the above 22 33 18 15 9 2 0 57 24 442
2018 Client contact centre 22 29 21 12 9 8 0 55 23 89
2018 Federal regulators 31 16 15 7 32 0 0 46 39 14
2018 Compliance, inspection and enforcement 19 13 35 9 19 4 0 34 29 22
2018 Communications or public affairs 30 31 15 15 7 3 0 63 22 169
2018 Access to information and privacy 13 25 29 18 15 0 0 39 32 32
2018 Security 25 34 19 15 7 0 0 58 22 115
2018 Science and technology 20 33 16 23 2 5 0 57 26 38
2018 Legal services 30 18 17 20 13 1 0 49 34 65
2018 Administration and operations 26 34 19 12 7 1 0 61 20 546
2018 Human resources 27 37 19 8 6 3 0 66 15 170
2018 Financial management 26 41 20 8 4 1 0 68 12 180
2018 Procurement 29 43 16 8 4 0 0 72 12 50
2018 Real property 16 24 22 13 25 0 0 40 38 64
2018 Materiel management 25 25 26 16 8 0 0 50 24 16
2018 Information management 24 32 25 13 4 1 0 57 18 70
2018 Information technology 22 28 24 15 10 2 0 51 25 226
2018 Internal audit 34 48 5 0 9 5 0 86 9 21
2018 Evaluation 16 48 14 13 5 4 0 66 19 34
2018 Data sciences 24 35 23 14 4 0 0 59 18 22
2018 Policy 22 35 19 13 8 2 0 59 22 688
2018 Project management 17 34 17 19 12 1 0 51 31 367
2018 Other services to the public 18 34 19 16 10 1 1 54 27 142
2018 None of the above 24 34 19 14 7 2 0 59 21 410
2017 Client contact centre 16 29 29 13 10 3 0 46 24 97
2017 Compliance, inspection and enforcement 24 46 18 7 0 5 0 73 7 20
2017 Communications or public affairs 23 31 22 18 3 4 0 56 21 173
2017 Access to information and privacy 21 34 21 5 11 8 0 60 17 38
2017 Security 21 34 20 18 6 1 0 55 24 153
2017 Science and technology 18 22 36 14 7 3 0 41 22 38
2017 Library services 17 34 32 16 0 0 0 51 16 12
2017 Legal services 22 23 28 21 5 2 0 45 27 61
2017 Administration and operations 24 36 20 9 7 3 1 63 16 667
2017 Human resources 21 37 22 9 5 5 1 62 15 218
2017 Financial management 25 35 17 13 7 3 0 62 20 173
2017 Procurement 22 43 25 3 7 0 0 65 10 56
2017 Real property 8 35 28 12 16 1 0 44 28 67
2017 Materiel management 5 32 23 9 31 0 0 37 40 19
2017 Information management 16 40 26 13 2 2 0 57 16 81
2017 Information technology 15 28 27 16 14 1 0 43 29 250
2017 Internal audit 34 31 24 7 0 4 0 68 7 27
2017 Evaluation 29 30 11 19 8 4 0 62 27 24
2017 Data sciences 20 59 7 14 0 0 0 79 14 13
2017 Policy 24 38 15 14 7 1 0 63 21 761
2017 Project management 17 37 21 15 7 3 0 56 22 419
2017 Other services to the public 18 33 19 16 14 0 0 51 30 171
2017 None of the above 22 35 19 13 9 2 0 58 23 693
2014 Client contact centre 12 32 27 16 10 2 1 45 27 133
2014 Federal regulators 29 43 14 7 7 0 0 73 14 30
2014 Compliance, inspection and enforcement 8 62 9 13 4 4 0 73 18 23
2014 Communications or public affairs 16 33 24 15 8 3 0 52 23 239
2014 Access to information and privacy 21 38 28 7 2 4 0 61 9 42
2014 Security 18 28 15 19 17 2 0 48 37 142
2014 Science and technology 12 31 7 18 30 2 0 44 49 44
2014 Library services 0 35 39 8 0 18 0 43 10 11
2014 Legal services 20 31 22 14 11 3 0 52 26 65
2014 Administration and operations 15 27 27 18 10 3 0 43 29 798
2014 Human resources 11 38 26 15 7 3 0 51 22 191
2014 Financial management 15 32 25 15 8 3 2 49 24 191
2014 Procurement 11 32 30 17 11 0 0 43 27 66
2014 Real property 12 19 20 23 25 1 0 31 49 87
2014 Materiel management 14 27 13 40 6 0 0 40 47 15
2014 Information management 4 28 25 26 15 3 0 32 42 76
2014 Information technology 12 25 26 20 11 6 0 40 33 266
2014 Internal audit 18 21 26 17 4 14 0 45 25 22
2014 Evaluation 15 32 18 17 18 0 0 47 35 33
2014 Other services to the public 17 37 16 20 10 0 0 54 30 258
2014 None of the above 18 37 19 16 9 2 0 55 26 1281

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 36 18 15 8 2 0 58 23 106
2020 Federal regulators 22 38 5 13 18 5 0 63 32 18
2020 Compliance, inspection and enforcement 18 38 15 20 7 2 0 57 27 41
2020 Communications or public affairs 19 38 19 14 6 4 0 59 21 201
2020 Access to information and privacy 27 25 13 19 8 8 0 57 29 37
2020 Security 16 34 15 23 11 1 0 50 35 170
2020 Science and technology 19 38 15 16 10 0 3 58 26 39
2020 Legal services 28 32 19 13 4 5 0 62 17 79
2020 Administration and operations 25 34 18 13 8 3 0 61 21 668
2020 Human resources 24 33 25 10 2 6 0 61 13 232
2020 Financial management 25 35 15 12 5 8 0 65 19 240
2020 Procurement 40 34 13 6 0 6 2 79 7 64
2020 Real property 9 35 20 19 14 4 0 46 34 108
2020 Materiel management 36 22 22 12 5 4 0 60 18 19
2020 Information management 30 35 12 9 5 9 0 72 15 57
2020 Information technology 22 27 25 14 8 5 0 51 23 236
2020 Internal audit 36 43 16 5 0 0 0 79 5 19
2020 Evaluation 17 36 12 11 14 9 0 59 28 43
2020 Data sciences 17 37 16 13 6 9 2 61 21 54
2020 Policy 16 31 19 21 9 3 0 49 32 933
2020 Project management 14 36 20 18 9 2 0 52 28 482
2020 Other services to the public 20 34 18 18 10 1 0 55 28 178
2020 None of the above 14 27 23 21 13 2 0 42 34 483
2019 Client contact centre 13 30 19 18 9 9 2 48 30 77
2019 Federal regulators 25 12 6 25 32 0 0 37 57 17
2019 Compliance, inspection and enforcement 6 30 40 9 12 3 0 37 21 33
2019 Communications or public affairs 19 35 17 16 8 6 0 57 25 174
2019 Access to information and privacy 23 28 26 17 3 3 0 53 21 33
2019 Security 15 31 18 21 11 4 0 48 34 134
2019 Science and technology 9 27 33 17 15 0 0 36 31 42
2019 Legal services 20 29 17 19 9 6 0 52 29 81
2019 Administration and operations 22 30 21 18 7 2 0 54 25 555
2019 Human resources 23 32 23 13 3 7 0 59 16 204
2019 Financial management 22 34 17 12 6 10 0 61 20 205
2019 Procurement 24 35 22 14 3 2 0 60 17 62
2019 Real property 12 22 17 32 13 4 0 35 47 71
2019 Materiel management 8 38 8 27 9 9 0 51 40 11
2019 Information management 27 29 20 12 5 7 0 60 18 58
2019 Information technology 13 29 26 17 10 5 0 44 29 218
2019 Internal audit 28 26 32 9 0 4 0 57 10 22
2019 Evaluation 25 23 18 12 7 14 0 56 22 38
2019 Data sciences 24 19 29 16 7 4 0 46 24 23
2019 Policy 17 32 20 20 9 3 0 50 29 771
2019 Project management 9 30 22 25 14 1 0 39 39 381
2019 Other services to the public 17 33 16 20 11 2 0 51 32 149
2019 None of the above 14 30 22 19 12 3 0 45 32 440
2018 Client contact centre 19 23 26 19 7 7 0 45 28 89
2018 Federal regulators 23 8 8 23 39 0 0 31 62 14
2018 Compliance, inspection and enforcement 9 15 40 17 15 4 0 25 33 22
2018 Communications or public affairs 20 33 15 20 7 4 0 56 29 167
2018 Access to information and privacy 10 18 15 27 24 6 0 30 54 32
2018 Security 17 23 29 17 11 3 0 41 29 117
2018 Science and technology 20 20 29 15 10 5 0 43 27 38
2018 Legal services 26 24 14 17 15 4 0 52 33 65
2018 Administration and operations 17 32 21 15 10 4 0 52 26 545
2018 Human resources 21 32 24 13 5 6 0 56 19 170
2018 Financial management 19 33 24 15 5 4 0 54 21 180
2018 Procurement 14 40 28 8 2 7 0 59 11 50
2018 Real property 5 22 27 18 24 3 0 28 44 62
2018 Materiel management 16 23 40 6 8 8 0 42 15 16
2018 Information management 13 27 34 15 6 4 0 43 22 70
2018 Information technology 14 29 25 16 12 4 0 45 29 225
2018 Internal audit 24 24 19 9 4 19 0 59 17 21
2018 Evaluation 4 30 29 24 3 10 0 38 29 34
2018 Data sciences 23 18 31 14 13 0 0 42 27 22
2018 Policy 13 29 21 25 10 3 0 43 35 689
2018 Project management 10 25 19 28 15 3 0 36 44 364
2018 Other services to the public 12 27 25 20 12 3 1 40 34 143
2018 None of the above 14 28 23 21 10 4 0 44 32 407
2017 Client contact centre 12 24 28 18 9 9 0 39 30 97
2017 Compliance, inspection and enforcement 9 51 30 5 0 5 0 63 5 20
2017 Communications or public affairs 19 25 24 20 5 7 0 48 27 173
2017 Access to information and privacy 16 34 21 8 8 13 0 58 18 38
2017 Security 8 37 22 17 9 7 0 49 27 154
2017 Science and technology 23 8 40 22 7 0 0 31 30 37
2017 Library services 9 43 7 34 0 9 0 56 37 12
2017 Legal services 15 23 31 25 5 2 0 39 30 61
2017 Administration and operations 17 30 24 14 8 7 1 50 24 666
2017 Human resources 13 36 23 12 7 8 1 54 21 218
2017 Financial management 17 28 22 20 6 7 1 49 28 174
2017 Procurement 17 30 31 9 7 6 0 50 16 56
2017 Real property 8 22 25 26 16 3 0 31 44 67
2017 Materiel management 5 16 21 27 26 5 0 22 56 19
2017 Information management 7 35 22 17 5 14 0 48 26 82
2017 Information technology 11 21 30 20 15 2 0 33 36 250
2017 Internal audit 27 34 21 14 0 4 0 63 15 27
2017 Evaluation 25 27 7 26 11 4 0 54 39 24
2017 Data sciences 20 22 14 43 0 0 0 42 43 13
2017 Policy 14 34 18 22 10 3 0 49 33 757
2017 Project management 9 28 24 22 12 4 0 39 35 418
2017 Other services to the public 8 29 21 24 14 5 0 38 40 170
2017 None of the above 12 30 23 21 11 4 1 43 33 692
2014 Client contact centre 9 21 34 19 11 4 1 32 32 133
2014 Federal regulators 16 34 26 10 10 3 0 52 21 30
2014 Compliance, inspection and enforcement 8 38 21 25 4 4 0 48 30 23
2014 Communications or public affairs 10 29 22 22 10 7 0 42 34 240
2014 Access to information and privacy 9 26 32 16 2 14 0 41 21 42
2014 Security 10 24 15 20 24 6 0 36 47 143
2014 Science and technology 9 22 15 19 29 5 0 33 51 44
2014 Library services 0 26 49 8 10 8 0 28 19 11
2014 Legal services 14 29 18 25 8 6 0 46 35 65
2014 Administration and operations 9 23 25 24 15 4 0 33 41 797
2014 Human resources 5 31 29 18 14 4 0 37 32 191
2014 Financial management 9 29 22 17 13 8 1 42 33 191
2014 Procurement 3 23 27 30 17 0 0 26 47 66
2014 Real property 5 15 23 27 31 0 0 19 57 86
2014 Materiel management 7 27 19 14 34 0 0 33 47 15
2014 Information management 3 22 26 25 19 4 0 26 47 76
2014 Information technology 8 22 30 17 16 8 0 32 36 266
2014 Internal audit 9 0 44 39 4 4 0 9 45 22
2014 Evaluation 18 26 24 14 18 0 0 44 32 33
2014 Other services to the public 10 28 24 21 15 2 1 39 37 258
2014 None of the above 9 29 22 24 13 3 0 40 38 1279

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 37 21 15 5 1 0 59 20 107
2020 Federal regulators 16 54 6 6 18 0 0 70 24 18
2020 Compliance, inspection and enforcement 18 43 12 21 2 3 0 63 24 41
2020 Communications or public affairs 21 39 15 14 6 5 0 63 21 202
2020 Access to information and privacy 26 24 18 16 13 3 0 52 29 38
2020 Security 18 35 15 20 11 1 0 53 32 169
2020 Science and technology 38 26 13 18 5 0 0 64 23 39
2020 Legal services 23 38 20 14 1 4 0 63 16 79
2020 Administration and operations 28 36 16 12 6 3 0 65 18 670
2020 Human resources 28 39 21 8 2 1 0 68 10 233
2020 Financial management 28 35 15 13 6 3 0 64 20 240
2020 Procurement 33 42 9 8 3 3 2 79 11 65
2020 Real property 19 30 16 19 11 5 0 51 32 108
2020 Materiel management 25 40 23 6 5 0 0 65 12 19
2020 Information management 30 31 7 22 7 3 0 63 30 57
2020 Information technology 21 31 23 14 9 2 0 54 23 240
2020 Internal audit 30 43 16 5 5 0 0 73 11 19
2020 Evaluation 17 44 9 16 14 0 0 61 30 43
2020 Data sciences 22 29 21 11 14 2 0 53 26 55
2020 Policy 14 36 18 22 9 1 0 50 31 932
2020 Project management 15 36 19 20 9 1 0 51 29 481
2020 Other services to the public 13 44 18 18 8 0 0 56 26 176
2020 None of the above 15 28 21 24 10 1 0 43 35 489
2019 Client contact centre 12 35 26 14 7 4 2 50 23 77
2019 Federal regulators 19 12 12 37 20 0 0 31 57 17
2019 Compliance, inspection and enforcement 12 25 22 30 9 3 0 38 40 33
2019 Communications or public affairs 19 33 15 18 13 3 0 53 32 175
2019 Access to information and privacy 22 34 17 19 9 0 0 56 28 34
2019 Security 13 31 20 20 14 1 0 45 35 134
2019 Science and technology 19 17 24 14 24 2 0 37 39 42
2019 Legal services 14 30 21 18 15 2 0 44 34 81
2019 Administration and operations 18 33 22 16 10 2 0 52 26 557
2019 Human resources 24 33 21 13 5 3 0 59 19 205
2019 Financial management 15 35 22 13 12 3 0 51 26 205
2019 Procurement 24 42 24 8 1 0 0 67 9 62
2019 Real property 13 17 23 24 20 3 0 31 46 71
2019 Materiel management 8 38 9 26 9 9 0 51 39 11
2019 Information management 26 34 22 8 8 1 0 60 17 58
2019 Information technology 9 32 23 19 12 4 0 43 33 218
2019 Internal audit 20 30 28 14 4 4 0 52 19 22
2019 Evaluation 12 25 20 18 14 10 0 41 37 38
2019 Data sciences 7 21 28 28 12 4 0 30 41 23
2019 Policy 12 32 18 22 13 2 0 45 36 772
2019 Project management 8 32 20 27 13 0 0 40 40 378
2019 Other services to the public 12 31 21 22 12 1 0 44 35 150
2019 None of the above 12 31 19 22 13 3 0 44 36 441
2018 Client contact centre 12 33 29 15 7 4 0 47 23 89
2018 Federal regulators 23 23 8 12 35 0 0 46 47 14
2018 Compliance, inspection and enforcement 4 37 19 21 20 0 0 41 40 22
2018 Communications or public affairs 17 35 19 13 12 4 0 54 26 168
2018 Access to information and privacy 10 11 32 29 18 0 0 21 47 32
2018 Security 14 26 21 27 10 3 0 41 38 117
2018 Science and technology 14 14 39 28 5 0 0 28 33 38
2018 Legal services 27 20 14 19 21 0 0 47 39 65
2018 Administration and operations 17 34 20 17 10 2 0 52 28 548
2018 Human resources 19 39 18 13 8 4 0 60 21 170
2018 Financial management 14 35 24 20 6 2 0 49 26 180
2018 Procurement 13 38 22 14 8 4 0 54 23 50
2018 Real property 8 23 18 24 25 2 0 32 50 64
2018 Materiel management 19 20 32 13 8 8 0 43 22 16
2018 Information management 13 33 20 20 9 5 0 49 30 69
2018 Information technology 13 30 19 21 15 2 0 44 37 226
2018 Internal audit 19 43 10 14 10 5 0 65 25 21
2018 Evaluation 9 24 12 38 17 0 0 33 54 34
2018 Data sciences 20 18 22 32 8 0 0 37 41 22
2018 Policy 8 29 21 25 14 2 0 38 40 689
2018 Project management 8 26 19 28 17 2 0 35 45 366
2018 Other services to the public 8 26 24 24 16 1 1 35 41 143
2018 None of the above 11 29 19 26 10 3 0 42 38 410
2017 Client contact centre 12 31 25 17 10 4 0 45 29 97
2017 Compliance, inspection and enforcement 10 32 23 23 7 5 0 44 32 20
2017 Communications or public affairs 16 32 20 17 11 4 0 50 29 172
2017 Access to information and privacy 18 32 16 21 8 5 0 53 30 38
2017 Security 13 28 20 20 14 5 0 43 36 154
2017 Science and technology 18 22 34 17 7 2 0 40 25 38
2017 Library services 17 25 24 9 17 8 0 46 28 12
2017 Legal services 12 26 26 21 14 2 0 38 35 61
2017 Administration and operations 18 34 21 16 8 3 0 54 24 664
2017 Human resources 17 34 19 14 10 4 1 54 25 219
2017 Financial management 13 39 14 21 9 4 0 54 31 174
2017 Procurement 10 42 20 14 10 4 0 54 25 56
2017 Real property 8 18 21 28 22 3 0 27 52 66
2017 Materiel management 5 21 28 10 31 5 0 27 43 19
2017 Information management 10 41 13 24 11 1 0 52 35 81
2017 Information technology 11 30 24 20 13 3 0 42 34 250
2017 Internal audit 27 28 17 18 7 4 0 56 26 27
2017 Evaluation 25 30 4 26 8 8 0 60 36 24
2017 Data sciences 27 29 7 21 15 0 0 57 36 13
2017 Policy 11 33 16 23 14 2 0 46 38 759
2017 Project management 10 33 19 24 11 2 0 44 36 419
2017 Other services to the public 7 34 20 20 16 3 0 43 37 171
2017 None of the above 12 31 22 19 12 3 1 45 33 693
2014 Client contact centre 8 30 29 21 11 1 1 39 32 133
2014 Federal regulators 16 37 13 17 14 3 0 55 31 30
2014 Compliance, inspection and enforcement 12 41 13 17 13 4 0 56 31 23
2014 Communications or public affairs 7 29 19 27 14 4 0 37 42 239
2014 Access to information and privacy 16 28 23 18 7 7 0 48 27 42
2014 Security 8 31 12 28 17 4 1 40 47 143
2014 Science and technology 9 29 11 20 28 2 0 39 49 44
2014 Library services 8 18 39 8 20 8 0 28 30 11
2014 Legal services 12 28 17 24 16 3 0 41 41 65
2014 Administration and operations 9 27 21 27 15 1 0 36 43 797
2014 Human resources 9 26 26 25 13 1 0 35 39 191
2014 Financial management 9 24 19 24 20 3 2 35 45 190
2014 Procurement 3 22 27 23 26 0 0 25 48 66
2014 Real property 6 21 23 18 32 0 0 27 50 87
2014 Materiel management 13 34 13 27 12 0 0 47 40 15
2014 Information management 7 17 23 31 21 1 0 24 53 76
2014 Information technology 7 30 26 19 15 3 0 38 35 266
2014 Internal audit 0 23 31 38 9 0 0 23 47 22
2014 Evaluation 15 23 24 17 18 3 0 40 36 33
2014 Other services to the public 11 30 19 23 13 3 0 42 38 258
2014 None of the above 8 30 17 28 15 2 0 39 44 1280

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 21 18 10 6 0 0 66 15 107
2020 Federal regulators 18 56 0 21 5 0 0 74 26 18
2020 Compliance, inspection and enforcement 20 41 22 12 3 2 0 62 15 41
2020 Communications or public affairs 51 24 16 5 1 2 0 76 7 200
2020 Access to information and privacy 70 20 10 0 0 0 0 90 0 38
2020 Security 44 24 18 10 4 1 0 69 13 170
2020 Science and technology 52 27 15 6 0 0 0 79 6 39
2020 Legal services 37 30 16 10 1 5 0 71 12 79
2020 Administration and operations 43 28 17 6 3 2 0 73 9 671
2020 Human resources 50 30 14 3 1 1 0 81 4 234
2020 Financial management 49 28 12 6 3 2 0 78 9 241
2020 Procurement 65 21 11 3 0 0 0 86 3 65
2020 Real property 50 23 19 5 0 2 1 76 5 108
2020 Materiel management 66 18 6 4 0 5 0 90 4 19
2020 Information management 55 20 17 2 4 2 0 77 5 57
2020 Information technology 49 29 15 3 3 2 0 79 6 239
2020 Internal audit 42 32 20 5 0 0 0 74 5 19
2020 Evaluation 19 45 22 5 5 5 0 67 10 43
2020 Data sciences 32 37 18 7 4 2 0 71 11 55
2020 Policy 27 30 25 11 4 2 0 59 15 933
2020 Project management 35 35 20 6 3 1 0 71 9 481
2020 Other services to the public 44 27 15 7 6 2 1 72 13 178
2020 None of the above 33 30 21 9 4 2 0 66 13 489
2019 Client contact centre 27 34 21 3 2 9 2 69 7 77
2019 Federal regulators 41 40 6 6 7 0 0 81 13 17
2019 Compliance, inspection and enforcement 45 24 22 3 0 6 0 73 4 33
2019 Communications or public affairs 55 28 11 3 3 1 0 84 5 175
2019 Access to information and privacy 65 11 17 3 0 5 0 80 3 35
2019 Security 39 23 24 5 4 4 1 65 10 135
2019 Science and technology 39 40 14 8 0 0 0 79 8 42
2019 Legal services 32 35 17 12 1 4 0 69 13 82
2019 Administration and operations 47 30 14 5 2 2 0 79 7 557
2019 Human resources 50 30 15 4 0 2 0 81 4 206
2019 Financial management 39 29 20 6 3 2 0 70 9 205
2019 Procurement 55 22 20 0 2 1 2 78 2 62
2019 Real property 36 36 19 4 2 4 0 75 6 71
2019 Materiel management 53 39 9 0 0 0 0 91 0 11
2019 Information management 54 23 17 2 2 3 0 79 3 57
2019 Information technology 47 29 16 1 2 5 0 80 3 220
2019 Internal audit 58 34 4 0 0 4 0 96 0 22
2019 Evaluation 48 22 21 5 0 5 0 73 5 38
2019 Data sciences 47 27 22 4 0 0 0 75 4 23
2019 Policy 33 30 24 7 3 3 0 65 10 773
2019 Project management 37 32 19 8 2 3 0 71 10 379
2019 Other services to the public 34 32 20 5 1 8 1 72 7 149
2019 None of the above 38 29 18 6 2 6 1 72 8 444
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 50 16 6 6 0 0 73 11 107
2020 Federal regulators 11 60 17 5 6 0 0 71 11 18
2020 Compliance, inspection and enforcement 19 41 21 14 5 0 0 60 19 41
2020 Communications or public affairs 24 47 15 9 4 1 0 72 13 202
2020 Access to information and privacy 32 40 18 3 0 5 3 78 3 38
2020 Security 19 46 18 12 3 1 0 66 15 170
2020 Science and technology 33 36 2 23 3 3 0 71 26 39
2020 Legal services 18 46 28 6 1 0 0 64 8 79
2020 Administration and operations 27 47 15 8 2 1 0 75 10 672
2020 Human resources 33 44 12 7 2 2 0 79 9 232
2020 Financial management 28 47 12 8 2 2 0 77 11 240
2020 Procurement 29 52 13 5 0 2 0 82 5 65
2020 Real property 15 49 18 11 7 0 0 64 18 108
2020 Materiel management 25 41 28 5 0 0 0 66 5 19
2020 Information management 30 40 15 5 5 5 0 74 11 57
2020 Information technology 25 37 25 7 4 1 0 63 11 237
2020 Internal audit 43 41 5 11 0 0 0 84 11 19
2020 Evaluation 19 48 12 14 5 2 0 69 19 43
2020 Data sciences 24 52 9 12 2 2 0 77 14 54
2020 Policy 16 46 18 15 4 0 0 63 20 931
2020 Project management 17 53 16 11 1 1 0 71 12 481
2020 Other services to the public 27 44 16 11 2 1 0 71 13 178
2020 None of the above 20 41 19 15 4 2 0 62 19 489
2019 Client contact centre 20 42 23 8 1 3 3 66 9 77
2019 Federal regulators 19 43 10 23 4 0 0 62 27 17
2019 Compliance, inspection and enforcement 9 55 21 9 3 3 0 66 12 33
2019 Communications or public affairs 22 46 18 10 3 1 0 68 14 173
2019 Access to information and privacy 25 48 19 8 0 0 0 73 8 35
2019 Security 17 47 14 15 4 2 0 65 20 135
2019 Science and technology 16 45 16 20 2 0 0 62 22 42
2019 Legal services 10 54 15 13 6 2 0 66 19 82
2019 Administration and operations 25 44 16 11 2 1 0 70 14 554
2019 Human resources 29 45 18 5 3 1 0 75 7 204
2019 Financial management 23 45 19 8 4 2 0 69 12 204
2019 Procurement 24 54 17 5 0 0 0 78 5 62
2019 Real property 10 44 8 25 13 0 0 54 38 71
2019 Materiel management 27 39 18 17 0 0 0 65 17 11
2019 Information management 22 50 22 7 0 0 0 72 7 58
2019 Information technology 15 45 21 13 4 1 0 60 18 218
2019 Internal audit 24 55 12 4 0 0 6 83 4 22
2019 Evaluation 25 54 7 12 3 0 0 79 14 38
2019 Data sciences 25 51 4 12 7 0 0 77 19 23
2019 Policy 17 49 16 14 3 1 0 67 17 773
2019 Project management 16 49 17 13 4 1 0 65 18 381
2019 Other services to the public 24 45 20 7 3 0 2 70 10 149
2019 None of the above 18 44 18 15 3 2 0 64 19 443
2018 Client contact centre 18 47 21 9 4 0 0 65 14 87
2018 Federal regulators 23 23 19 23 12 0 0 45 35 14
2018 Compliance, inspection and enforcement 9 48 20 23 0 0 0 57 23 21
2018 Communications or public affairs 26 46 15 9 4 0 0 72 13 169
2018 Access to information and privacy 28 32 15 20 6 0 0 60 25 32
2018 Security 19 48 15 13 4 1 0 68 17 117
2018 Science and technology 16 41 15 25 3 0 0 57 28 38
2018 Legal services 16 34 24 18 6 2 0 51 24 65
2018 Administration and operations 23 44 20 8 3 1 0 69 11 546
2018 Human resources 21 55 15 5 3 2 0 77 7 171
2018 Financial management 16 53 21 5 4 0 1 70 9 179
2018 Procurement 15 59 12 10 4 0 0 74 14 51
2018 Real property 5 31 27 24 14 0 0 36 37 64
2018 Materiel management 24 27 26 15 8 0 0 51 23 15
2018 Information management 17 44 20 11 8 0 0 61 19 70
2018 Information technology 14 38 24 14 8 1 1 53 23 225
2018 Internal audit 27 58 5 10 0 0 0 84 10 19
2018 Evaluation 15 61 16 8 0 0 0 76 8 34
2018 Data sciences 24 35 28 5 4 5 0 61 9 22
2018 Policy 15 48 20 13 4 0 0 63 18 684
2018 Project management 17 47 18 12 5 0 0 65 17 366
2018 Other services to the public 11 50 20 15 4 0 0 61 19 142
2018 None of the above 18 47 16 12 5 1 0 66 17 409
2017 Client contact centre 15 45 28 10 2 0 0 60 12 96
2017 Compliance, inspection and enforcement 14 55 21 5 0 5 0 73 5 20
2017 Communications or public affairs 22 42 20 11 3 3 0 65 14 173
2017 Access to information and privacy 18 53 16 8 5 0 0 71 13 38
2017 Security 21 42 18 13 4 2 0 64 17 154
2017 Science and technology 13 43 13 25 5 0 0 56 30 36
2017 Library services 17 34 32 16 0 0 0 51 16 12
2017 Legal services 12 47 15 22 3 0 0 59 26 60
2017 Administration and operations 25 46 16 7 4 1 0 72 11 665
2017 Human resources 22 47 16 9 5 1 0 69 14 219
2017 Financial management 23 44 18 9 3 2 1 69 13 174
2017 Procurement 20 47 22 7 2 3 0 68 9 56
2017 Real property 13 39 23 13 12 0 0 52 25 67
2017 Materiel management 10 28 25 27 5 5 0 40 34 19
2017 Information management 23 48 17 6 5 1 0 72 11 82
2017 Information technology 14 36 26 14 9 0 0 51 23 250
2017 Internal audit 27 42 24 7 0 0 0 69 7 27
2017 Evaluation 23 47 4 23 4 0 0 69 27 23
2017 Data sciences 29 36 28 7 0 0 0 65 7 13
2017 Policy 17 48 15 15 5 1 0 66 20 758
2017 Project management 19 50 16 11 5 0 0 69 15 418
2017 Other services to the public 11 48 17 17 6 0 2 60 23 171
2017 None of the above 16 48 19 11 5 1 0 65 16 693
2014 Client contact centre 13 38 26 11 10 1 1 53 21 133
2014 Federal regulators 23 41 17 10 10 0 0 63 20 30
2014 Compliance, inspection and enforcement 28 42 13 8 4 4 0 73 13 23
2014 Communications or public affairs 12 40 18 18 10 2 0 54 28 240
2014 Access to information and privacy 25 42 24 4 0 2 2 71 5 42
2014 Security 11 34 24 18 11 2 0 46 30 143
2014 Science and technology 14 36 14 15 22 0 0 49 37 44
2014 Library services 8 43 40 0 0 10 0 56 0 11
2014 Legal services 15 25 31 23 6 0 0 40 29 65
2014 Administration and operations 14 38 22 17 8 1 0 53 25 798
2014 Human resources 14 42 24 13 4 2 0 58 18 190
2014 Financial management 13 35 21 20 8 1 1 49 29 191
2014 Procurement 9 39 26 12 12 2 0 49 25 66
2014 Real property 7 32 20 24 15 2 0 40 40 87
2014 Materiel management 14 39 13 19 14 0 0 53 33 15
2014 Information management 9 36 25 20 9 1 0 45 29 76
2014 Information technology 13 37 28 14 7 2 0 51 21 266
2014 Internal audit 9 33 17 22 9 9 0 47 34 22
2014 Evaluation 15 41 14 12 18 0 0 56 30 33
2014 Other services to the public 14 49 18 11 7 1 0 64 18 258
2014 None of the above 13 40 19 19 7 1 0 54 27 1280

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 43 19 15 7 2 0 58 23 106
2020 Federal regulators 11 21 29 12 16 11 0 36 31 18
2020 Compliance, inspection and enforcement 15 34 36 10 5 0 0 49 15 41
2020 Communications or public affairs 13 45 14 18 7 3 0 60 26 199
2020 Access to information and privacy 16 35 18 16 16 0 0 51 31 38
2020 Security 11 31 23 23 9 2 0 44 33 169
2020 Science and technology 24 27 7 22 18 3 0 52 41 39
2020 Legal services 17 43 20 17 4 0 0 60 21 78
2020 Administration and operations 18 36 21 15 8 3 0 55 24 670
2020 Human resources 23 38 18 13 2 5 0 64 17 233
2020 Financial management 21 33 21 15 7 3 1 56 22 241
2020 Procurement 26 40 21 6 5 2 0 68 11 65
2020 Real property 13 17 23 26 18 3 0 31 45 106
2020 Materiel management 19 42 30 5 0 4 0 63 6 19
2020 Information management 22 35 20 11 7 6 0 60 19 56
2020 Information technology 19 30 23 20 6 2 0 50 26 237
2020 Internal audit 22 46 21 5 0 5 0 72 6 19
2020 Evaluation 8 43 21 16 7 5 0 54 24 43
2020 Data sciences 22 39 11 24 5 0 0 60 29 55
2020 Policy 8 29 22 27 11 2 0 38 39 926
2020 Project management 6 32 23 27 11 1 0 38 39 479
2020 Other services to the public 11 32 25 21 10 1 0 43 31 177
2020 None of the above 11 26 25 24 12 2 0 38 37 486
2019 Client contact centre 7 36 25 19 6 4 2 46 27 77
2019 Federal regulators 7 25 24 11 33 0 0 32 44 17
2019 Compliance, inspection and enforcement 0 36 22 33 9 0 0 36 42 33
2019 Communications or public affairs 12 28 29 23 7 1 0 40 31 174
2019 Access to information and privacy 11 38 19 24 8 0 0 48 33 35
2019 Security 9 28 23 25 12 3 0 38 39 135
2019 Science and technology 8 29 27 19 15 3 0 37 35 42
2019 Legal services 6 35 26 24 7 2 0 41 32 82
2019 Administration and operations 14 30 22 22 9 2 0 46 32 553
2019 Human resources 19 30 30 11 6 3 1 51 18 204
2019 Financial management 13 35 17 23 9 3 0 49 33 204
2019 Procurement 18 39 22 17 4 0 0 57 21 62
2019 Real property 10 20 16 28 22 4 0 31 52 71
2019 Materiel management 8 27 38 18 9 0 0 36 27 11
2019 Information management 9 47 14 19 5 5 0 60 26 58
2019 Information technology 8 27 29 22 11 3 0 36 34 217
2019 Internal audit 11 51 20 14 0 4 0 65 14 22
2019 Evaluation 11 32 12 28 7 10 0 48 40 38
2019 Data sciences 10 44 8 28 7 4 0 55 37 23
2019 Policy 7 29 21 28 13 1 0 37 42 768
2019 Project management 6 18 19 34 22 0 0 24 57 376
2019 Other services to the public 10 25 24 26 12 2 1 36 39 147
2019 None of the above 7 28 25 25 12 2 0 36 38 440

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 45 15 6 4 2 3 74 10 107
2020 Federal regulators 31 22 12 6 11 17 0 64 21 18
2020 Compliance, inspection and enforcement 36 42 7 7 5 3 0 81 12 41
2020 Communications or public affairs 27 40 12 14 4 3 1 69 19 202
2020 Access to information and privacy 40 34 5 8 8 5 0 78 16 38
2020 Security 29 42 10 10 5 1 2 73 16 170
2020 Science and technology 30 46 9 8 5 3 0 77 13 39
2020 Legal services 25 43 15 10 4 3 0 70 14 79
2020 Administration and operations 37 37 10 8 4 2 3 78 12 671
2020 Human resources 38 36 15 2 5 2 1 77 8 230
2020 Financial management 30 37 15 10 4 2 1 70 15 240
2020 Procurement 34 38 15 6 2 2 3 76 8 65
2020 Real property 33 32 18 7 5 4 2 69 12 106
2020 Materiel management 40 21 28 5 6 0 0 61 12 19
2020 Information management 21 38 13 11 5 6 5 67 19 56
2020 Information technology 28 36 16 7 5 5 2 69 14 238
2020 Internal audit 32 47 11 5 0 5 0 83 6 19
2020 Evaluation 25 40 14 17 5 0 0 65 21 43
2020 Data sciences 22 48 7 12 9 2 0 71 22 55
2020 Policy 32 40 12 10 4 2 1 74 14 935
2020 Project management 24 38 16 13 5 3 1 64 19 481
2020 Other services to the public 37 40 8 9 5 1 1 78 14 178
2020 None of the above 33 43 8 10 4 2 0 78 14 490
2019 Client contact centre 28 43 17 5 4 1 2 73 9 77
2019 Federal regulators 37 31 10 17 4 0 0 69 21 17
2019 Compliance, inspection and enforcement 52 36 7 3 0 3 0 90 3 33
2019 Communications or public affairs 30 36 7 15 10 3 0 68 25 174
2019 Access to information and privacy 27 51 11 8 3 0 0 78 11 35
2019 Security 30 36 17 11 4 2 0 67 16 135
2019 Science and technology 19 48 13 15 0 5 0 70 16 42
2019 Legal services 29 31 20 13 4 4 0 62 18 80
2019 Administration and operations 35 37 12 7 6 2 1 74 14 556
2019 Human resources 38 39 9 6 3 2 3 82 9 204
2019 Financial management 23 42 14 9 5 5 3 70 15 205
2019 Procurement 32 46 8 8 0 5 2 83 8 62
2019 Real property 24 44 13 9 7 3 0 70 17 71
2019 Materiel management 9 27 29 27 9 0 0 36 35 11
2019 Information management 33 30 23 7 2 5 0 67 9 57
2019 Information technology 22 40 21 7 5 4 1 66 13 219
2019 Internal audit 39 35 4 18 0 0 4 77 19 22
2019 Evaluation 26 41 5 15 0 8 6 78 17 38
2019 Data sciences 25 47 8 8 12 0 0 72 19 22
2019 Policy 34 40 12 8 3 2 1 76 11 770
2019 Project management 21 45 13 12 5 2 1 68 18 380
2019 Other services to the public 38 29 12 10 7 2 2 70 18 149
2019 None of the above 37 38 10 7 5 1 1 77 12 444
2018 Client contact centre 31 33 16 7 7 3 3 69 14 87
2018 Federal regulators 38 15 0 35 12 0 0 53 47 14
2018 Compliance, inspection and enforcement 36 45 15 4 0 0 0 81 4 22
2018 Communications or public affairs 29 45 10 9 4 1 2 76 14 169
2018 Access to information and privacy 27 43 0 18 9 3 0 73 27 32
2018 Security 33 34 18 6 5 3 1 69 12 118
2018 Science and technology 13 49 20 10 5 0 3 64 15 38
2018 Legal services 27 36 15 14 4 1 2 66 19 65
2018 Administration and operations 35 39 9 9 4 2 1 76 14 544
2018 Human resources 40 40 11 4 3 1 1 82 7 171
2018 Financial management 23 46 14 9 4 1 2 71 14 178
2018 Procurement 29 42 12 8 8 2 0 72 16 51
2018 Real property 24 38 9 11 15 2 0 64 27 64
2018 Materiel management 27 47 6 6 14 0 0 74 20 16
2018 Information management 23 41 19 11 3 2 2 66 14 70
2018 Information technology 24 40 14 8 8 4 2 68 17 225
2018 Internal audit 42 37 11 5 5 0 0 79 10 19
2018 Evaluation 46 40 7 5 0 0 2 87 6 34
2018 Data sciences 24 27 17 23 4 5 0 53 29 22
2018 Policy 33 40 12 9 4 3 0 75 13 689
2018 Project management 24 40 15 13 5 2 2 66 18 365
2018 Other services to the public 35 37 11 7 8 1 0 73 15 142
2018 None of the above 40 33 11 11 3 1 1 75 15 406
2017 Client contact centre 24 37 23 7 2 7 0 65 10 96
2017 Compliance, inspection and enforcement 41 47 12 0 0 0 0 88 0 20
2017 Communications or public affairs 26 36 11 16 6 5 1 65 23 173
2017 Access to information and privacy 18 42 13 5 8 11 3 70 15 38
2017 Security 36 37 9 11 6 1 1 74 17 153
2017 Science and technology 30 29 11 22 5 3 0 60 28 37
2017 Library services 34 43 8 7 0 9 0 84 7 12
2017 Legal services 23 48 11 15 2 2 0 72 17 61
2017 Administration and operations 38 35 10 9 5 3 1 75 15 665
2017 Human resources 40 37 10 8 2 2 0 79 11 219
2017 Financial management 29 45 11 6 3 4 2 78 10 174
2017 Procurement 42 42 4 7 5 0 0 85 12 56
2017 Real property 28 41 16 7 7 0 0 69 15 67
2017 Materiel management 27 26 22 0 20 5 0 56 21 19
2017 Information management 32 42 13 2 8 3 0 76 11 82
2017 Information technology 19 40 17 10 7 5 1 64 18 250
2017 Internal audit 37 39 14 10 0 0 0 76 10 27
2017 Evaluation 37 30 4 11 4 11 4 78 17 24
2017 Data sciences 35 14 14 29 8 0 0 49 37 13
2017 Policy 34 38 9 10 5 3 0 75 16 758
2017 Project management 24 41 12 13 5 5 1 68 19 419
2017 Other services to the public 36 40 8 10 4 2 1 78 14 171
2017 None of the above 42 35 7 7 4 3 1 81 12 693
2014 Client contact centre 29 38 16 12 3 1 2 68 16 133
2014 Federal regulators 53 20 10 7 10 0 0 73 17 30
2014 Compliance, inspection and enforcement 46 25 16 9 0 4 0 74 9 23
2014 Communications or public affairs 29 42 12 10 4 2 1 73 14 240
2014 Access to information and privacy 39 44 4 10 2 0 0 84 12 42
2014 Security 34 35 12 7 5 5 1 74 13 142
2014 Science and technology 25 39 11 13 11 0 0 64 24 44
2014 Library services 35 26 10 19 0 10 0 68 21 11
2014 Legal services 42 31 12 6 6 3 0 74 13 65
2014 Administration and operations 32 38 14 10 5 1 1 71 15 799
2014 Human resources 33 45 8 6 4 4 0 82 10 191
2014 Financial management 26 40 11 8 5 7 3 73 15 191
2014 Procurement 30 41 15 3 8 2 2 73 11 66
2014 Real property 36 37 7 10 5 3 1 76 17 87
2014 Materiel management 33 41 0 19 7 0 0 74 26 15
2014 Information management 24 41 13 9 3 10 0 72 13 76
2014 Information technology 30 34 18 9 3 6 1 68 13 266
2014 Internal audit 38 22 8 28 4 0 0 60 32 22
2014 Evaluation 50 23 6 9 3 6 3 80 13 33
2014 Other services to the public 50 30 7 8 3 2 1 82 11 258
2014 None of the above 43 35 8 8 3 2 1 81 11 1281

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 50 21 4 3 0 0 72 6 104
2020 Federal regulators 16 44 17 17 6 0 0 60 23 18
2020 Compliance, inspection and enforcement 24 47 10 14 0 5 0 75 15 41
2020 Communications or public affairs 29 37 20 7 4 3 0 68 12 201
2020 Access to information and privacy 37 35 16 10 0 3 0 73 11 38
2020 Security 23 40 22 6 6 1 1 64 13 170
2020 Science and technology 47 29 16 5 3 0 0 76 8 38
2020 Legal services 25 38 32 2 1 1 0 64 4 79
2020 Administration and operations 34 39 17 6 3 1 0 73 9 670
2020 Human resources 37 36 18 4 1 4 0 76 5 231
2020 Financial management 33 38 17 6 3 2 0 72 10 237
2020 Procurement 44 35 17 2 0 3 0 81 2 65
2020 Real property 27 35 21 9 9 0 0 62 17 107
2020 Materiel management 30 44 26 0 0 0 0 74 0 19
2020 Information management 30 31 25 5 2 8 0 65 7 57
2020 Information technology 29 39 19 8 4 1 0 69 12 238
2020 Internal audit 33 62 5 0 0 0 0 95 0 19
2020 Evaluation 23 42 19 5 7 5 0 69 12 43
2020 Data sciences 34 31 18 11 2 4 0 68 13 55
2020 Policy 23 41 22 9 4 1 0 64 13 934
2020 Project management 19 43 25 6 5 2 0 63 11 480
2020 Other services to the public 31 38 14 9 6 2 0 71 15 177
2020 None of the above 24 43 17 10 5 1 0 68 14 483
2019 Client contact centre 20 35 25 11 2 4 2 59 14 77
2019 Federal regulators 25 37 18 13 8 0 0 61 21 17
2019 Compliance, inspection and enforcement 21 58 12 0 9 0 0 79 9 33
2019 Communications or public affairs 25 37 23 8 5 3 0 63 14 175
2019 Access to information and privacy 19 45 27 3 5 0 0 64 8 35
2019 Security 26 44 15 8 5 2 0 71 13 134
2019 Science and technology 19 55 12 7 6 0 0 75 13 41
2019 Legal services 26 33 29 6 5 1 0 60 11 82
2019 Administration and operations 33 37 17 8 4 1 0 70 12 552
2019 Human resources 30 37 22 6 2 3 1 70 8 205
2019 Financial management 22 46 20 5 3 3 0 71 9 203
2019 Procurement 27 52 11 5 2 3 0 82 7 62
2019 Real property 18 45 17 10 7 3 0 66 17 71
2019 Materiel management 34 19 29 18 0 0 0 53 18 11
2019 Information management 31 37 19 8 3 2 0 70 11 57
2019 Information technology 25 39 23 5 4 4 0 66 10 217
2019 Internal audit 40 34 17 4 6 0 0 74 10 22
2019 Evaluation 23 44 9 7 3 14 0 78 11 38
2019 Data sciences 28 21 32 8 7 4 0 51 16 23
2019 Policy 25 40 21 10 3 1 0 65 13 766
2019 Project management 18 41 23 11 5 1 0 60 16 374
2019 Other services to the public 25 43 17 7 6 1 1 69 13 148
2019 None of the above 25 41 20 8 5 1 0 67 13 442
2018 Client contact centre 23 42 23 7 2 2 0 67 9 87
2018 Federal regulators 42 15 8 13 21 0 0 57 35 13
2018 Compliance, inspection and enforcement 32 32 23 9 4 0 0 64 13 22
2018 Communications or public affairs 25 43 23 5 4 0 0 68 9 168
2018 Access to information and privacy 18 31 24 15 9 3 0 51 24 32
2018 Security 27 35 24 13 2 0 0 62 14 116
2018 Science and technology 22 34 33 5 3 0 3 58 8 38
2018 Legal services 19 28 31 16 6 0 0 47 22 65
2018 Administration and operations 31 39 18 6 4 1 0 71 10 547
2018 Human resources 27 42 20 4 4 3 0 71 8 170
2018 Financial management 22 50 16 8 2 0 1 73 10 179
2018 Procurement 28 42 16 6 6 3 0 72 12 51
2018 Real property 17 38 15 11 15 3 0 57 27 64
2018 Materiel management 39 47 6 8 0 0 0 86 8 16
2018 Information management 31 33 17 14 3 2 1 65 17 69
2018 Information technology 26 44 17 6 6 3 0 71 11 223
2018 Internal audit 38 34 14 9 0 5 0 75 10 21
2018 Evaluation 23 54 20 3 0 0 0 77 3 33
2018 Data sciences 15 40 31 9 0 5 0 58 9 22
2018 Policy 22 43 21 10 3 1 0 65 13 685
2018 Project management 18 44 22 10 4 1 0 63 15 365
2018 Other services to the public 21 46 16 10 6 1 0 68 16 141
2018 None of the above 28 35 21 10 4 1 0 64 14 405

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 29 20 11 13 11 5 47 28 107
2020 Federal regulators 0 0 26 29 17 23 5 0 64 18
2020 Compliance, inspection and enforcement 12 30 10 15 16 18 0 50 38 41
2020 Communications or public affairs 13 24 22 17 11 9 3 42 33 202
2020 Access to information and privacy 28 9 18 16 16 10 3 43 36 38
2020 Security 12 28 16 19 12 12 2 46 35 168
2020 Science and technology 22 16 28 5 19 3 8 42 26 38
2020 Legal services 10 26 17 15 9 19 4 47 31 78
2020 Administration and operations 20 24 18 13 13 9 3 50 30 667
2020 Human resources 27 22 19 10 6 10 6 58 19 232
2020 Financial management 19 24 17 14 10 12 4 51 28 240
2020 Procurement 22 23 20 12 6 12 5 54 21 65
2020 Real property 21 22 16 13 17 10 2 49 33 108
2020 Materiel management 24 12 21 24 0 19 0 44 30 19
2020 Information management 16 19 24 9 10 18 3 45 25 57
2020 Information technology 20 22 21 13 13 8 2 47 29 239
2020 Internal audit 26 31 16 0 5 21 0 73 7 19
2020 Evaluation 16 22 16 16 14 11 5 45 36 43
2020 Data sciences 16 30 20 14 11 9 0 50 28 55
2020 Policy 12 18 20 20 15 12 3 35 41 933
2020 Project management 11 19 21 19 14 13 2 36 40 479
2020 Other services to the public 13 21 18 18 16 12 2 39 40 178
2020 None of the above 14 19 18 19 18 9 3 38 42 488
2019 Client contact centre 15 19 20 12 15 11 7 42 33 76
2019 Federal regulators 12 25 12 24 22 6 0 39 48 17
2019 Compliance, inspection and enforcement 12 15 27 19 15 12 0 30 39 33
2019 Communications or public affairs 16 14 17 16 20 14 3 36 43 175
2019 Access to information and privacy 19 12 31 14 16 8 0 34 33 35
2019 Security 12 26 24 16 11 8 4 43 30 135
2019 Science and technology 13 20 22 21 14 10 0 37 39 42
2019 Legal services 12 18 21 18 13 17 0 36 38 82
2019 Administration and operations 18 24 19 13 15 9 3 47 32 553
2019 Human resources 15 24 27 13 7 10 5 46 23 204
2019 Financial management 17 26 24 10 12 9 3 49 25 205
2019 Procurement 21 29 20 8 5 14 3 61 15 62
2019 Real property 9 22 16 16 21 12 4 37 44 70
2019 Materiel management 9 20 9 18 17 27 0 39 49 11
2019 Information management 9 35 18 13 7 13 5 53 25 58
2019 Information technology 10 23 22 15 13 10 7 39 34 219
2019 Internal audit 13 30 16 18 0 17 6 56 23 22
2019 Evaluation 7 32 12 5 19 20 6 53 32 38
2019 Data sciences 17 25 12 27 8 8 4 47 39 23
2019 Policy 13 20 17 20 17 10 2 37 43 772
2019 Project management 9 20 18 21 20 9 3 33 47 379
2019 Other services to the public 16 21 17 14 19 12 1 43 38 148
2019 None of the above 15 21 19 16 17 10 3 41 38 444
2018 Client contact centre 12 26 24 13 12 9 6 44 28 87
2018 Federal regulators 16 22 23 5 27 7 0 41 34 14
2018 Compliance, inspection and enforcement 13 32 15 15 17 9 0 49 35 22
2018 Communications or public affairs 16 25 12 17 16 10 4 48 38 169
2018 Access to information and privacy 9 6 23 28 26 7 0 16 59 32
2018 Security 22 19 21 16 13 8 1 45 32 116
2018 Science and technology 8 12 34 18 17 12 0 23 39 38
2018 Legal services 14 7 18 24 22 13 3 24 55 65
2018 Administration and operations 14 22 21 16 16 9 2 40 36 545
2018 Human resources 18 27 24 14 9 5 4 49 25 171
2018 Financial management 15 25 21 17 12 8 2 44 33 179
2018 Procurement 10 30 22 16 12 7 4 44 31 51
2018 Real property 16 20 13 25 21 3 2 38 48 63
2018 Materiel management 16 37 18 8 0 21 0 67 10 16
2018 Information management 8 25 29 13 15 9 2 37 31 70
2018 Information technology 13 20 25 14 13 13 3 39 32 224
2018 Internal audit 29 34 9 10 9 10 0 69 21 21
2018 Evaluation 23 21 26 9 12 9 0 49 23 34
2018 Data sciences 19 8 27 18 14 13 0 32 37 22
2018 Policy 11 20 18 19 18 12 2 36 43 686
2018 Project management 7 21 20 19 20 13 1 32 45 365
2018 Other services to the public 12 17 15 21 22 13 1 34 49 139
2018 None of the above 15 17 16 21 21 7 4 36 47 409
2017 Client contact centre 8 22 26 18 12 10 3 35 35 96
2017 Compliance, inspection and enforcement 19 33 15 17 0 16 0 62 20 19
2017 Communications or public affairs 12 19 18 18 19 11 3 35 44 172
2017 Access to information and privacy 10 18 21 18 13 19 0 35 39 38
2017 Security 12 32 12 20 13 7 2 49 37 154
2017 Science and technology 18 17 19 23 8 16 0 42 36 37
2017 Library services 17 17 17 7 16 17 9 46 31 12
2017 Legal services 13 16 18 21 22 10 0 32 48 61
2017 Administration and operations 16 22 16 14 16 11 5 45 36 664
2017 Human resources 16 20 19 15 13 12 6 44 34 217
2017 Financial management 18 21 18 12 11 10 11 49 29 174
2017 Procurement 16 17 24 8 22 11 1 38 34 56
2017 Real property 11 26 13 10 33 4 1 40 46 67
2017 Materiel management 5 34 21 9 26 5 0 41 37 19
2017 Information management 13 27 20 17 15 7 1 43 36 82
2017 Information technology 8 19 26 14 19 11 3 32 38 251
2017 Internal audit 17 28 17 11 10 17 0 54 25 27
2017 Evaluation 18 15 8 22 19 15 4 41 50 24
2017 Data sciences 20 14 21 0 37 7 0 37 40 13
2017 Policy 11 16 16 19 18 15 4 35 45 757
2017 Project management 5 19 18 19 17 16 5 31 45 419
2017 Other services to the public 7 16 17 21 25 10 4 27 53 171
2017 None of the above 13 20 16 12 21 10 7 41 40 691
2014 Client contact centre 12 21 18 18 22 7 3 36 44 133
2014 Federal regulators 12 10 20 17 17 24 0 30 44 30
2014 Compliance, inspection and enforcement 12 21 37 13 8 8 0 36 23 23
2014 Communications or public affairs 10 20 18 20 19 10 3 35 45 240
2014 Access to information and privacy 23 7 30 10 11 12 7 37 25 42
2014 Security 14 22 19 12 24 6 2 40 40 143
2014 Science and technology 10 19 22 27 20 2 0 30 48 44
2014 Library services 16 28 10 29 10 8 0 47 42 11
2014 Legal services 14 14 18 34 11 9 0 30 49 65
2014 Administration and operations 10 21 20 21 17 10 2 35 43 799
2014 Human resources 15 23 16 16 14 10 6 45 35 191
2014 Financial management 9 21 20 16 12 17 6 39 35 191
2014 Procurement 11 17 26 20 17 8 3 30 41 66
2014 Real property 11 26 16 17 20 5 5 41 41 87
2014 Materiel management 7 21 25 0 27 13 6 35 34 15
2014 Information management 9 20 9 25 25 10 1 33 56 76
2014 Information technology 11 21 21 17 17 11 3 37 39 266
2014 Internal audit 0 27 16 18 13 4 20 36 42 22
2014 Evaluation 12 26 11 15 21 15 0 45 42 33
2014 Other services to the public 12 20 21 16 17 12 1 38 39 258
2014 None of the above 11 20 18 20 17 11 4 36 43 1280

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 34 22 16 10 1 0 51 26 107
2020 Federal regulators 10 22 16 21 25 5 0 34 48 18
2020 Compliance, inspection and enforcement 10 42 12 22 14 0 0 52 36 41
2020 Communications or public affairs 19 25 22 21 10 2 1 46 32 202
2020 Access to information and privacy 26 35 13 13 10 3 0 63 24 38
2020 Security 15 24 15 21 21 2 1 41 44 169
2020 Science and technology 20 24 21 12 22 0 0 44 34 39
2020 Legal services 17 21 18 18 26 0 0 38 45 77
2020 Administration and operations 20 28 21 16 12 3 0 49 29 670
2020 Human resources 27 33 19 12 5 4 1 62 18 232
2020 Financial management 30 32 14 11 7 4 0 65 20 239
2020 Procurement 38 38 12 8 3 0 2 77 11 65
2020 Real property 23 29 20 13 12 0 2 53 26 106
2020 Materiel management 31 21 33 7 5 4 0 53 13 19
2020 Information management 23 34 7 20 7 9 0 63 30 56
2020 Information technology 23 27 24 15 11 1 0 50 26 238
2020 Internal audit 26 38 20 16 0 0 0 64 16 19
2020 Evaluation 16 26 19 19 21 0 0 42 39 43
2020 Data sciences 18 26 22 20 12 2 0 45 33 55
2020 Policy 7 19 17 25 31 1 0 26 57 936
2020 Project management 8 25 20 26 18 2 0 34 46 479
2020 Other services to the public 10 18 18 21 33 1 0 28 54 177
2020 None of the above 8 19 17 26 29 1 0 27 56 490
2019 Client contact centre 10 37 21 13 17 0 2 48 30 76
2019 Federal regulators 13 24 11 24 28 0 0 37 52 17
2019 Compliance, inspection and enforcement 12 41 13 12 19 3 0 55 32 32
2019 Communications or public affairs 14 23 16 23 16 6 2 41 41 174
2019 Access to information and privacy 19 41 11 19 11 0 0 60 30 35
2019 Security 14 24 14 21 24 3 0 39 47 134
2019 Science and technology 12 19 24 25 21 0 0 30 46 42
2019 Legal services 7 27 16 20 29 0 0 34 49 82
2019 Administration and operations 19 30 18 17 14 1 0 49 32 553
2019 Human resources 23 30 19 13 7 7 1 57 22 204
2019 Financial management 25 33 19 9 11 2 0 60 20 203
2019 Procurement 25 35 26 11 3 0 0 60 14 62
2019 Real property 14 35 10 23 16 3 0 50 39 71
2019 Materiel management 0 56 0 27 18 0 0 56 44 11
2019 Information management 18 47 13 15 7 0 0 65 22 58
2019 Information technology 18 29 20 16 14 2 0 48 31 220
2019 Internal audit 6 40 21 22 8 4 0 48 31 22
2019 Evaluation 18 28 14 26 14 0 0 46 40 38
2019 Data sciences 13 36 16 19 11 4 0 52 31 23
2019 Policy 8 20 15 26 30 0 0 28 57 771
2019 Project management 10 20 16 27 26 1 0 30 54 381
2019 Other services to the public 9 20 14 26 28 0 2 30 56 149
2019 None of the above 11 22 18 22 26 2 0 33 48 440
2018 Client contact centre 13 29 25 19 12 2 0 43 32 87
2018 Federal regulators 8 38 12 23 19 0 0 45 42 14
2018 Compliance, inspection and enforcement 6 17 19 19 30 9 0 26 54 22
2018 Communications or public affairs 16 32 13 20 14 5 0 50 36 168
2018 Access to information and privacy 10 17 14 24 26 9 0 30 55 32
2018 Security 20 19 17 21 23 1 0 39 44 117
2018 Science and technology 8 37 15 7 27 3 2 47 37 38
2018 Legal services 12 15 22 18 30 1 1 28 49 64
2018 Administration and operations 16 30 20 15 16 2 0 47 32 547
2018 Human resources 23 38 15 10 10 3 0 64 21 170
2018 Financial management 22 40 17 13 7 1 1 63 20 178
2018 Procurement 14 48 20 13 4 2 0 62 17 51
2018 Real property 12 24 20 19 24 2 0 36 44 64
2018 Materiel management 19 41 20 6 15 0 0 59 21 16
2018 Information management 29 26 23 9 11 1 0 56 21 70
2018 Information technology 16 33 17 18 14 1 0 50 33 225
2018 Internal audit 20 45 15 10 9 0 0 66 19 20
2018 Evaluation 10 30 19 32 3 3 4 42 38 34
2018 Data sciences 16 28 14 24 19 0 0 44 43 21
2018 Policy 6 18 13 26 35 1 0 25 62 689
2018 Project management 7 24 17 26 25 2 1 31 52 364
2018 Other services to the public 4 21 15 24 35 1 0 25 60 142
2018 None of the above 8 21 18 22 29 1 0 29 52 407
2017 Client contact centre 19 24 31 13 10 3 0 45 23 97
2017 Compliance, inspection and enforcement 10 42 14 26 0 9 0 56 29 20
2017 Communications or public affairs 17 31 18 20 10 6 0 50 31 173
2017 Access to information and privacy 21 34 13 11 16 5 0 58 28 38
2017 Security 12 36 13 22 15 1 0 49 38 154
2017 Science and technology 20 15 26 15 24 0 0 35 39 38
2017 Library services 34 26 24 9 8 0 0 60 16 12
2017 Legal services 12 22 20 18 27 2 0 35 45 61
2017 Administration and operations 22 32 16 15 12 2 0 55 28 664
2017 Human resources 22 37 17 12 7 4 0 62 20 218
2017 Financial management 26 43 14 11 4 2 0 71 15 173
2017 Procurement 25 41 19 11 4 0 0 66 15 56
2017 Real property 13 27 14 25 21 0 0 41 45 67
2017 Materiel management 20 16 27 21 16 0 0 36 37 19
2017 Information management 24 35 18 12 8 1 1 60 21 82
2017 Information technology 17 30 23 16 13 2 0 47 29 250
2017 Internal audit 24 35 14 4 14 9 0 65 20 27
2017 Evaluation 26 33 11 19 7 4 0 61 27 24
2017 Data sciences 14 36 0 14 36 0 0 49 51 13
2017 Policy 10 24 13 23 29 2 0 34 53 761
2017 Project management 11 31 15 24 17 0 1 43 42 418
2017 Other services to the public 5 22 15 19 37 0 1 27 57 171
2017 None of the above 12 23 16 22 24 2 0 36 47 692
2014 Client contact centre 16 34 22 17 9 1 1 52 26 133
2014 Federal regulators 20 41 17 20 3 0 0 60 23 30
2014 Compliance, inspection and enforcement 16 29 24 17 8 4 0 48 27 23
2014 Communications or public affairs 11 26 22 21 17 3 1 38 39 240
2014 Access to information and privacy 30 28 18 14 7 2 0 60 22 42
2014 Security 11 26 21 20 17 4 0 39 39 143
2014 Science and technology 14 18 18 24 27 0 0 32 50 44
2014 Library services 16 47 28 0 10 0 0 62 10 11
2014 Legal services 5 17 18 31 26 3 0 22 59 65
2014 Administration and operations 13 29 21 20 15 2 0 43 36 799
2014 Human resources 16 36 21 19 6 2 0 53 25 191
2014 Financial management 17 39 21 14 6 3 1 58 21 191
2014 Procurement 18 39 17 17 9 0 0 58 26 66
2014 Real property 9 22 14 27 26 0 2 32 54 87
2014 Materiel management 13 34 27 12 14 0 0 47 27 15
2014 Information management 12 24 25 18 18 1 1 37 38 76
2014 Information technology 12 31 22 19 13 3 0 44 33 266
2014 Internal audit 13 37 22 13 0 14 0 59 15 22
2014 Evaluation 12 30 17 9 26 6 0 45 37 33
2014 Other services to the public 11 28 19 18 22 2 0 40 41 258
2014 None of the above 9 28 16 23 21 1 1 38 45 1281

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 30 21 12 18 3 3 46 32 106
2020 Federal regulators 11 16 16 27 30 0 0 27 57 18
2020 Compliance, inspection and enforcement 15 30 19 15 21 0 0 45 36 41
2020 Communications or public affairs 14 21 18 20 20 3 4 38 42 202
2020 Access to information and privacy 23 35 10 16 5 10 0 66 23 38
2020 Security 11 21 14 21 27 3 3 34 50 169
2020 Science and technology 26 9 16 18 29 0 3 36 48 38
2020 Legal services 11 29 6 17 36 0 1 40 53 79
2020 Administration and operations 17 26 16 19 19 2 1 45 39 672
2020 Human resources 27 28 15 14 11 3 1 58 26 233
2020 Financial management 24 31 13 14 14 3 2 58 29 239
2020 Procurement 35 31 17 5 3 6 3 73 9 65
2020 Real property 19 32 10 11 23 3 2 54 36 108
2020 Materiel management 19 18 26 13 18 0 5 39 33 19
2020 Information management 14 31 14 16 15 6 3 50 35 57
2020 Information technology 20 22 18 14 25 2 0 43 39 239
2020 Internal audit 28 34 15 12 6 6 0 65 18 18
2020 Evaluation 16 30 21 18 11 2 2 48 31 43
2020 Data sciences 14 33 20 20 11 2 0 48 31 55
2020 Policy 9 18 12 25 34 2 1 28 60 935
2020 Project management 10 21 16 27 22 2 2 32 51 482
2020 Other services to the public 8 17 15 23 35 0 2 26 60 177
2020 None of the above 10 19 11 22 35 2 1 30 58 489
2019 Client contact centre 11 19 22 11 31 4 2 33 44 77
2019 Federal regulators 19 12 17 25 27 0 0 31 52 17
2019 Compliance, inspection and enforcement 8 34 6 24 25 0 3 44 50 33
2019 Communications or public affairs 14 24 12 22 19 2 7 41 45 175
2019 Access to information and privacy 36 29 14 10 11 0 0 65 21 35
2019 Security 13 22 17 24 20 3 1 36 46 134
2019 Science and technology 7 18 19 16 36 2 2 26 54 42
2019 Legal services 7 23 12 23 34 0 0 31 57 82
2019 Administration and operations 18 28 14 18 19 2 1 47 38 556
2019 Human resources 25 34 13 10 12 4 1 63 23 206
2019 Financial management 28 31 18 8 13 1 0 61 21 205
2019 Procurement 29 39 20 5 6 2 0 69 11 62
2019 Real property 12 38 13 16 17 4 0 52 34 71
2019 Materiel management 9 46 19 18 8 0 0 55 26 11
2019 Information management 13 33 15 14 17 8 0 50 34 58
2019 Information technology 13 25 16 19 23 2 1 40 43 219
2019 Internal audit 4 43 28 9 11 4 0 50 21 22
2019 Evaluation 12 21 13 28 20 6 0 35 51 38
2019 Data sciences 10 29 15 23 23 0 0 38 47 23
2019 Policy 11 19 12 21 35 1 1 30 58 773
2019 Project management 7 20 15 23 32 2 1 28 57 381
2019 Other services to the public 12 18 8 27 32 3 1 31 61 149
2019 None of the above 11 21 15 21 29 1 3 34 51 444
2018 Client contact centre 8 24 21 17 22 1 8 35 42 86
2018 Federal regulators 8 15 8 27 42 0 0 23 69 14
2018 Compliance, inspection and enforcement 4 15 21 17 34 9 0 21 56 22
2018 Communications or public affairs 18 27 17 17 18 2 2 47 36 168
2018 Access to information and privacy 13 41 8 6 27 5 0 57 34 31
2018 Security 17 18 16 15 32 1 2 36 48 118
2018 Science and technology 3 23 13 18 34 0 9 28 58 38
2018 Legal services 12 16 10 16 43 0 3 29 61 65
2018 Administration and operations 14 24 19 17 23 0 2 40 41 545
2018 Human resources 22 35 13 14 13 1 2 59 27 171
2018 Financial management 21 34 15 15 13 1 2 56 29 178
2018 Procurement 15 52 16 8 10 0 0 67 18 51
2018 Real property 13 24 14 14 34 1 0 37 49 64
2018 Materiel management 13 27 37 0 16 8 0 43 17 15
2018 Information management 17 30 21 19 12 0 0 48 31 69
2018 Information technology 15 23 20 15 23 1 3 39 40 224
2018 Internal audit 19 38 10 5 14 5 10 67 21 21
2018 Evaluation 3 24 15 44 7 3 4 29 55 34
2018 Data sciences 4 14 18 30 27 0 6 19 61 22
2018 Policy 8 14 9 23 44 0 1 23 68 689
2018 Project management 5 16 14 26 36 2 2 22 64 365
2018 Other services to the public 6 18 8 22 46 0 1 23 68 142
2018 None of the above 10 16 12 22 37 2 1 27 61 410
2017 Client contact centre 12 20 22 20 23 0 3 33 44 97
2017 Compliance, inspection and enforcement 14 23 22 36 5 0 0 37 41 20
2017 Communications or public affairs 13 33 13 19 16 3 3 49 37 173
2017 Access to information and privacy 18 27 16 5 31 3 0 46 38 38
2017 Security 11 22 13 16 32 1 5 36 51 153
2017 Science and technology 13 20 15 15 25 0 12 37 46 38
2017 Library services 9 17 34 32 8 0 0 26 40 12
2017 Legal services 8 17 9 27 39 0 0 25 66 60
2017 Administration and operations 16 26 15 19 21 2 1 44 41 667
2017 Human resources 16 28 20 12 16 0 6 48 30 219
2017 Financial management 25 34 14 10 14 3 2 61 24 172
2017 Procurement 24 43 13 9 9 2 0 69 18 56
2017 Real property 16 21 16 16 26 1 4 39 45 67
2017 Materiel management 10 24 25 26 15 0 0 34 41 19
2017 Information management 14 23 24 14 19 4 2 39 35 82
2017 Information technology 10 22 20 16 27 2 3 35 45 251
2017 Internal audit 17 18 34 10 15 6 0 37 27 27
2017 Evaluation 7 33 18 23 7 8 4 46 33 24
2017 Data sciences 0 29 14 14 30 0 14 33 50 13
2017 Policy 8 15 7 21 47 1 1 23 70 760
2017 Project management 8 19 10 26 33 2 2 29 61 417
2017 Other services to the public 5 13 8 23 48 1 2 19 72 170
2017 None of the above 10 21 8 19 37 1 3 32 59 691
2014 Client contact centre 13 29 17 13 20 4 3 46 36 133
2014 Federal regulators 6 14 23 27 27 3 0 21 55 30
2014 Compliance, inspection and enforcement 8 8 20 25 25 0 13 19 58 23
2014 Communications or public affairs 7 19 13 28 28 3 2 27 59 240
2014 Access to information and privacy 30 14 21 23 7 2 2 46 32 42
2014 Security 12 21 18 19 29 0 1 34 48 143
2014 Science and technology 16 16 14 12 42 0 0 32 54 44
2014 Library services 0 33 31 8 10 18 0 41 22 11
2014 Legal services 3 15 20 21 39 0 2 19 61 65
2014 Administration and operations 10 19 15 27 25 3 1 30 54 800
2014 Human resources 10 26 18 21 20 2 2 38 43 190
2014 Financial management 15 34 17 11 17 3 3 52 30 191
2014 Procurement 12 38 14 21 14 0 2 51 35 66
2014 Real property 8 20 16 15 34 2 5 30 52 87
2014 Materiel management 7 27 27 6 33 0 0 34 39 15
2014 Information management 11 18 12 27 27 4 0 31 56 76
2014 Information technology 10 26 16 21 26 2 0 37 48 265
2014 Internal audit 18 34 4 23 16 4 0 54 41 22
2014 Evaluation 12 9 5 30 35 9 0 23 71 33
2014 Other services to the public 10 27 13 23 26 1 0 37 49 258
2014 None of the above 11 21 12 23 31 1 2 32 55 1280

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 21 19 10 1 0 2 69 11 107
2020 Federal regulators 39 34 11 11 6 0 0 72 17 18
2020 Compliance, inspection and enforcement 42 18 19 14 5 0 3 61 19 41
2020 Communications or public affairs 43 24 15 10 6 0 2 69 16 202
2020 Access to information and privacy 42 13 28 3 8 4 3 59 11 38
2020 Security 42 24 18 7 6 0 4 68 13 169
2020 Science and technology 35 21 22 9 7 0 5 59 18 39
2020 Legal services 41 20 15 14 8 1 1 62 22 79
2020 Administration and operations 43 24 16 6 5 0 3 71 12 671
2020 Human resources 48 21 14 8 4 0 6 73 12 232
2020 Financial management 47 24 13 6 3 2 5 76 9 240
2020 Procurement 59 16 11 7 2 2 3 79 9 65
2020 Real property 51 19 15 6 3 0 5 74 10 108
2020 Materiel management 75 16 4 0 0 0 5 96 0 19
2020 Information management 46 35 5 7 2 0 5 85 9 57
2020 Information technology 49 27 14 5 3 0 2 77 8 239
2020 Internal audit 54 26 5 0 11 0 5 84 11 19
2020 Evaluation 38 25 14 11 9 0 2 64 21 43
2020 Data sciences 36 28 22 13 2 0 0 64 15 55
2020 Policy 33 25 19 10 8 1 4 62 18 935
2020 Project management 34 31 18 8 6 1 2 66 15 481
2020 Other services to the public 35 22 25 11 5 0 2 59 16 178
2020 None of the above 38 24 17 9 8 1 3 64 18 488
2019 Client contact centre 46 12 12 13 6 3 8 65 21 76
2019 Federal regulators 44 28 19 6 4 0 0 72 10 17
2019 Compliance, inspection and enforcement 40 26 16 9 6 0 3 68 16 32
2019 Communications or public affairs 43 26 16 6 5 0 4 72 11 175
2019 Access to information and privacy 62 19 5 5 8 0 0 81 14 35
2019 Security 49 21 19 4 2 0 4 73 7 135
2019 Science and technology 41 34 10 3 11 0 0 75 14 42
2019 Legal services 47 16 19 10 7 0 1 64 17 82
2019 Administration and operations 48 22 14 6 4 1 4 75 10 555
2019 Human resources 52 23 9 6 2 1 6 82 8 206
2019 Financial management 49 24 13 6 3 0 4 76 10 203
2019 Procurement 53 27 8 2 3 0 7 86 5 61
2019 Real property 46 25 18 5 4 0 2 72 10 71
2019 Materiel management 49 34 17 0 0 0 0 83 0 11
2019 Information management 57 21 15 6 0 0 1 79 6 58
2019 Information technology 52 24 12 4 2 1 5 81 6 220
2019 Internal audit 50 12 21 8 4 0 6 65 12 22
2019 Evaluation 38 24 14 5 2 2 14 75 8 38
2019 Data sciences 62 21 4 8 0 0 4 87 8 21
2019 Policy 37 28 19 7 5 1 4 68 12 773
2019 Project management 39 29 17 6 4 1 4 72 11 381
2019 Other services to the public 40 23 21 5 6 1 4 66 12 148
2019 None of the above 39 26 16 6 6 1 6 71 12 444

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 30 22 5 3 0 1 70 8 105
2020 Federal regulators 38 24 32 6 0 0 0 62 6 18
2020 Compliance, inspection and enforcement 34 32 19 10 4 0 0 66 14 41
2020 Communications or public affairs 42 28 12 9 4 2 3 74 13 202
2020 Access to information and privacy 42 21 26 0 5 0 7 67 6 38
2020 Security 40 27 20 8 2 0 3 69 10 170
2020 Science and technology 37 30 17 8 3 0 5 71 11 39
2020 Legal services 43 29 12 8 4 3 1 76 12 78
2020 Administration and operations 44 24 18 6 4 1 2 71 10 671
2020 Human resources 47 24 18 5 2 1 4 74 7 233
2020 Financial management 50 21 11 8 2 2 5 77 11 240
2020 Procurement 57 26 9 5 0 0 3 86 5 65
2020 Real property 48 22 16 7 3 0 4 73 10 108
2020 Materiel management 64 23 0 0 10 4 0 90 10 19
2020 Information management 49 20 12 7 8 0 5 72 16 57
2020 Information technology 40 31 16 6 4 2 2 73 10 239
2020 Internal audit 52 22 5 15 5 0 0 74 21 19
2020 Evaluation 36 31 21 7 0 2 2 70 8 42
2020 Data sciences 40 20 32 5 2 0 0 61 7 55
2020 Policy 34 32 20 8 4 1 3 68 12 937
2020 Project management 30 34 21 7 5 1 2 66 13 479
2020 Other services to the public 35 33 21 5 4 0 2 70 9 177
2020 None of the above 38 28 18 7 4 1 3 70 12 489
2019 Client contact centre 41 14 21 11 2 4 7 62 15 76
2019 Federal regulators 49 24 17 0 10 0 0 73 10 17
2019 Compliance, inspection and enforcement 46 16 22 3 13 0 0 62 16 32
2019 Communications or public affairs 40 28 19 6 4 1 2 70 11 174
2019 Access to information and privacy 65 14 16 0 3 0 3 80 3 35
2019 Security 40 26 17 9 4 2 2 69 14 135
2019 Science and technology 41 7 30 6 10 3 3 51 17 42
2019 Legal services 39 27 18 10 4 1 1 67 14 81
2019 Administration and operations 43 24 17 6 5 2 2 70 12 558
2019 Human resources 50 22 11 5 2 3 6 80 8 204
2019 Financial management 52 23 12 8 2 0 3 78 10 204
2019 Procurement 54 23 11 5 0 2 6 83 5 62
2019 Real property 39 28 14 9 7 2 1 69 16 71
2019 Materiel management 66 9 17 8 0 0 0 74 8 11
2019 Information management 44 31 16 5 3 0 0 75 9 58
2019 Information technology 36 26 16 11 4 3 4 67 16 218
2019 Internal audit 42 18 17 8 4 0 11 67 14 22
2019 Evaluation 31 28 14 2 2 0 22 76 6 38
2019 Data sciences 34 37 12 14 0 0 4 74 14 22
2019 Policy 40 27 21 6 3 1 2 70 9 772
2019 Project management 35 27 19 12 4 2 3 64 16 379
2019 Other services to the public 40 33 15 6 3 1 3 75 10 148
2019 None of the above 45 22 14 9 4 1 6 72 13 443

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 11 7 5 5 1 1 82 10 107
2020 Federal regulators 56 16 12 0 11 5 0 76 12 18
2020 Compliance, inspection and enforcement 64 11 10 2 2 8 3 84 5 41
2020 Communications or public affairs 70 9 7 5 2 3 5 85 7 201
2020 Access to information and privacy 67 10 3 3 5 5 7 88 9 38
2020 Security 65 13 7 3 5 2 4 84 8 170
2020 Science and technology 60 5 16 0 5 8 5 75 6 38
2020 Legal services 67 11 9 4 4 3 3 82 8 79
2020 Administration and operations 70 8 7 4 4 3 4 84 8 668
2020 Human resources 75 9 4 4 1 2 4 91 5 231
2020 Financial management 68 10 8 3 4 3 5 85 7 241
2020 Procurement 82 9 1 0 0 5 3 99 0 65
2020 Real property 69 9 7 4 4 3 5 84 8 108
2020 Materiel management 71 0 12 4 13 0 0 71 17 19
2020 Information management 73 13 2 4 2 0 7 93 6 57
2020 Information technology 62 15 7 3 3 3 6 84 8 237
2020 Internal audit 85 5 5 0 0 5 0 94 0 19
2020 Evaluation 68 21 2 0 2 5 2 95 2 43
2020 Data sciences 71 13 7 4 0 5 0 89 4 55
2020 Policy 60 15 8 4 3 6 4 83 8 937
2020 Project management 64 14 9 4 3 3 3 83 7 480
2020 Other services to the public 60 16 9 2 5 6 2 82 8 176
2020 None of the above 61 15 7 5 5 2 4 82 11 487
2019 Client contact centre 61 12 6 0 6 6 10 86 7 75
2019 Federal regulators 49 19 12 0 14 6 0 72 15 17
2019 Compliance, inspection and enforcement 87 0 6 0 3 3 0 90 3 32
2019 Communications or public affairs 74 11 4 2 2 3 5 92 4 174
2019 Access to information and privacy 86 6 6 0 3 0 0 92 3 34
2019 Security 72 8 4 1 4 5 6 90 6 134
2019 Science and technology 62 17 4 0 7 5 5 88 8 42
2019 Legal services 67 8 9 5 5 6 0 81 10 82
2019 Administration and operations 68 12 6 3 4 3 4 86 8 551
2019 Human resources 73 9 5 2 2 4 6 91 4 202
2019 Financial management 70 11 5 3 3 2 6 88 7 201
2019 Procurement 71 13 0 0 0 6 9 100 0 61
2019 Real property 74 6 3 3 4 10 0 89 8 71
2019 Materiel management 65 9 9 0 8 8 0 81 9 11
2019 Information management 72 11 14 0 0 3 0 86 0 58
2019 Information technology 65 11 5 2 3 7 7 89 5 220
2019 Internal audit 78 0 0 4 0 12 6 96 4 22
2019 Evaluation 61 7 5 5 0 2 20 88 6 38
2019 Data sciences 81 4 4 4 0 4 4 92 4 22
2019 Policy 71 11 6 2 3 3 4 88 5 771
2019 Project management 66 12 7 3 4 4 5 85 8 378
2019 Other services to the public 74 5 7 3 3 5 4 86 6 147
2019 None of the above 67 11 6 4 2 3 7 87 6 443

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 14 6 5 1 1 3 88 6 106
2020 Federal regulators 66 17 12 0 0 0 5 87 0 18
2020 Compliance, inspection and enforcement 70 14 9 0 0 3 5 90 0 41
2020 Communications or public affairs 70 10 5 2 2 2 10 90 4 202
2020 Access to information and privacy 60 13 10 3 3 3 9 82 6 38
2020 Security 69 13 6 2 1 1 8 90 3 169
2020 Science and technology 54 18 5 5 0 3 15 88 6 39
2020 Legal services 78 5 3 0 4 0 10 93 4 79
2020 Administration and operations 67 13 6 3 1 2 9 89 4 666
2020 Human resources 70 10 7 2 0 3 8 90 2 233
2020 Financial management 63 15 6 2 1 2 10 88 4 240
2020 Procurement 73 12 5 2 0 2 7 93 2 65
2020 Real property 76 13 0 2 2 2 6 96 4 108
2020 Materiel management 79 6 6 0 0 4 5 93 0 19
2020 Information management 69 16 3 2 2 0 9 93 3 57
2020 Information technology 62 15 8 2 1 3 9 87 4 237
2020 Internal audit 85 10 0 5 0 0 0 95 5 19
2020 Evaluation 66 16 7 5 0 2 5 87 5 43
2020 Data sciences 75 12 4 0 2 0 7 94 2 55
2020 Policy 71 9 4 1 2 2 11 92 4 934
2020 Project management 66 14 6 2 1 2 8 90 3 481
2020 Other services to the public 71 8 4 2 1 2 12 92 3 178
2020 None of the above 69 10 4 3 2 1 11 90 5 488
2019 Client contact centre 66 9 3 0 1 4 16 95 1 76
2019 Federal regulators 68 7 4 0 0 16 6 95 0 17
2019 Compliance, inspection and enforcement 90 7 0 0 0 0 3 100 0 32
2019 Communications or public affairs 74 3 5 2 2 2 12 90 4 174
2019 Access to information and privacy 72 17 0 5 0 0 6 94 6 35
2019 Security 77 6 3 2 2 1 9 93 4 135
2019 Science and technology 69 6 4 2 0 6 13 92 3 42
2019 Legal services 76 7 8 0 1 1 6 90 1 82
2019 Administration and operations 72 7 5 1 1 2 11 91 3 554
2019 Human resources 78 5 4 1 1 2 10 94 2 202
2019 Financial management 77 5 5 2 1 3 7 92 3 202
2019 Procurement 78 3 2 2 0 2 14 96 2 62
2019 Real property 79 7 2 0 3 3 7 95 3 70
2019 Materiel management 65 0 9 0 0 0 26 87 0 11
2019 Information management 77 6 2 2 3 2 8 93 6 58
2019 Information technology 66 10 7 1 1 4 11 89 3 220
2019 Internal audit 80 4 0 0 0 0 15 100 0 22
2019 Evaluation 69 12 0 0 0 0 20 100 0 38
2019 Data sciences 84 4 0 0 0 4 8 100 0 22
2019 Policy 79 4 2 1 1 2 11 96 2 771
2019 Project management 74 7 3 1 3 2 11 93 4 379
2019 Other services to the public 79 6 2 1 2 0 10 94 4 146
2019 None of the above 75 5 2 0 2 2 14 94 3 441

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 43 22 7 6 5 0 64 13 107
2020 Federal regulators 16 29 36 13 6 0 0 45 19 17
2020 Compliance, inspection and enforcement 14 50 25 4 5 2 0 66 9 41
2020 Communications or public affairs 18 49 14 11 3 5 0 70 14 200
2020 Access to information and privacy 21 44 10 13 0 12 0 74 15 38
2020 Security 17 46 18 10 4 4 0 66 15 168
2020 Science and technology 13 56 10 10 5 3 3 73 16 39
2020 Legal services 17 48 17 12 3 3 1 68 15 78
2020 Administration and operations 22 40 21 10 3 4 1 65 13 673
2020 Human resources 28 44 18 4 2 2 0 74 7 231
2020 Financial management 27 39 16 7 4 5 0 70 13 240
2020 Procurement 33 44 12 5 2 5 0 81 6 65
2020 Real property 26 39 18 11 5 1 0 66 16 106
2020 Materiel management 14 45 31 4 0 0 6 63 4 19
2020 Information management 18 40 19 11 4 5 4 64 16 57
2020 Information technology 23 45 17 7 4 3 0 71 11 237
2020 Internal audit 20 48 27 0 0 5 0 72 0 19
2020 Evaluation 17 53 12 12 5 2 0 71 17 43
2020 Data sciences 16 53 18 7 4 2 0 70 11 55
2020 Policy 12 46 23 13 4 2 0 59 17 933
2020 Project management 10 47 22 15 3 3 0 60 18 481
2020 Other services to the public 15 50 20 8 4 2 1 67 13 178
2020 None of the above 17 39 24 13 4 4 0 58 17 488
2019 Client contact centre 11 40 24 9 5 8 3 57 15 77
2019 Federal regulators 19 36 22 7 11 6 0 58 19 17
2019 Compliance, inspection and enforcement 12 48 22 12 3 3 0 62 15 33
2019 Communications or public affairs 23 41 15 11 4 6 0 68 16 175
2019 Access to information and privacy 19 34 17 24 3 3 0 55 28 35
2019 Security 13 52 18 8 5 5 0 68 13 134
2019 Science and technology 14 32 28 12 6 8 0 50 20 42
2019 Legal services 7 56 21 11 5 0 0 63 16 82
2019 Administration and operations 18 39 21 11 4 7 0 61 16 557
2019 Human resources 27 44 17 4 2 6 0 76 6 203
2019 Financial management 23 44 18 6 3 6 1 72 9 205
2019 Procurement 28 53 10 6 2 2 0 81 8 62
2019 Real property 14 47 14 16 6 3 0 63 22 71
2019 Materiel management 0 57 43 0 0 0 0 57 0 11
2019 Information management 19 43 24 8 2 3 0 64 10 58
2019 Information technology 17 41 23 11 4 3 1 61 16 220
2019 Internal audit 0 53 34 4 0 8 0 58 5 22
2019 Evaluation 21 34 23 17 0 6 0 58 18 37
2019 Data sciences 15 45 23 17 0 0 0 60 17 23
2019 Policy 11 47 22 14 3 2 0 59 18 771
2019 Project management 10 39 28 17 3 3 0 51 21 379
2019 Other services to the public 23 42 20 8 3 3 1 67 12 148
2019 None of the above 15 44 20 13 5 3 0 61 18 441
2018 Client contact centre 14 33 29 10 6 9 0 51 17 87
2018 Federal regulators 16 22 25 8 15 15 0 44 27 14
2018 Compliance, inspection and enforcement 6 31 27 27 5 4 0 39 33 22
2018 Communications or public affairs 22 45 16 10 4 2 1 69 14 168
2018 Access to information and privacy 10 44 6 27 9 5 0 56 37 32
2018 Security 19 36 31 10 3 1 0 56 13 118
2018 Science and technology 9 29 39 11 10 3 0 39 21 37
2018 Legal services 15 20 32 15 12 6 0 37 29 65
2018 Administration and operations 16 32 29 12 7 4 1 50 20 548
2018 Human resources 22 38 26 4 4 4 1 64 9 171
2018 Financial management 16 44 23 9 6 2 0 61 16 177
2018 Procurement 12 61 10 8 4 3 2 77 13 51
2018 Real property 11 35 28 9 13 3 0 47 24 63
2018 Materiel management 13 30 32 10 8 8 0 46 19 16
2018 Information management 22 31 27 9 6 5 0 56 16 69
2018 Information technology 20 36 23 12 5 3 0 58 18 225
2018 Internal audit 24 34 14 10 9 10 0 64 21 21
2018 Evaluation 10 44 29 10 0 3 4 58 10 34
2018 Data sciences 19 27 31 13 9 0 0 47 22 22
2018 Policy 10 33 32 15 8 2 0 44 24 688
2018 Project management 7 32 32 17 7 5 0 42 25 367
2018 Other services to the public 11 33 31 20 5 0 0 44 25 141
2018 None of the above 13 36 27 15 6 3 0 50 22 410
2017 Client contact centre 14 27 35 15 5 4 0 43 21 97
2017 Compliance, inspection and enforcement 23 51 9 17 0 0 0 74 17 20
2017 Communications or public affairs 18 46 17 11 3 3 1 67 15 172
2017 Access to information and privacy 13 30 11 13 16 17 0 52 35 37
2017 Security 15 38 24 14 4 5 0 56 19 154
2017 Science and technology 15 32 26 21 5 0 0 48 26 38
2017 Library services 0 51 15 16 9 9 0 56 27 12
2017 Legal services 13 36 23 20 4 3 0 51 25 61
2017 Administration and operations 16 34 28 10 5 6 1 54 16 662
2017 Human resources 18 44 24 5 5 3 1 65 10 218
2017 Financial management 20 42 20 8 4 6 0 66 13 173
2017 Procurement 17 43 26 7 2 5 0 64 9 56
2017 Real property 10 49 20 12 9 0 0 59 21 67
2017 Materiel management 5 42 32 11 5 5 0 49 17 19
2017 Information management 14 40 25 12 5 4 2 57 17 82
2017 Information technology 11 39 27 11 8 4 0 52 19 250
2017 Internal audit 23 49 14 4 3 7 0 77 7 27
2017 Evaluation 18 30 30 7 4 11 0 54 12 24
2017 Data sciences 21 35 7 29 8 0 0 56 37 13
2017 Policy 12 33 26 18 6 4 0 47 26 759
2017 Project management 9 31 29 18 9 3 0 42 28 419
2017 Other services to the public 9 33 31 18 8 0 1 43 26 171
2017 None of the above 12 38 25 14 7 3 1 52 22 692

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 41 18 7 4 1 0 72 10 105
2020 Federal regulators 32 33 0 18 11 5 0 69 31 18
2020 Compliance, inspection and enforcement 34 42 14 8 2 0 0 77 9 41
2020 Communications or public affairs 26 45 12 12 4 1 1 72 16 201
2020 Access to information and privacy 39 28 13 16 0 4 0 70 16 38
2020 Security 32 40 14 8 5 1 0 72 14 170
2020 Science and technology 39 34 11 10 3 0 3 76 13 38
2020 Legal services 28 42 18 8 4 1 0 70 12 79
2020 Administration and operations 35 36 14 10 3 1 0 73 13 670
2020 Human resources 41 41 11 3 1 2 0 84 5 232
2020 Financial management 38 39 10 6 6 1 0 78 12 236
2020 Procurement 49 27 12 5 0 6 0 81 5 63
2020 Real property 43 29 12 7 6 2 0 74 14 108
2020 Materiel management 26 44 16 6 4 4 0 73 10 19
2020 Information management 41 39 7 4 3 4 2 85 7 56
2020 Information technology 41 36 10 6 5 2 0 79 11 239
2020 Internal audit 41 38 10 5 0 5 0 84 6 19
2020 Evaluation 31 32 9 19 7 2 0 64 27 43
2020 Data sciences 32 44 9 7 4 4 0 80 11 55
2020 Policy 15 41 19 19 6 1 0 56 25 934
2020 Project management 15 48 17 14 5 1 0 64 19 479
2020 Other services to the public 24 43 14 16 3 0 1 67 19 177
2020 None of the above 21 41 17 15 6 1 0 62 21 484
2019 Client contact centre 27 47 12 3 6 3 2 77 10 74
2019 Federal regulators 25 42 24 4 4 0 0 67 8 17
2019 Compliance, inspection and enforcement 21 46 21 6 3 3 0 69 9 33
2019 Communications or public affairs 33 46 9 7 4 2 0 80 11 173
2019 Access to information and privacy 32 26 25 9 6 3 0 60 15 34
2019 Security 27 45 14 10 3 1 0 73 13 134
2019 Science and technology 22 49 19 2 9 0 0 70 11 42
2019 Legal services 18 44 21 10 6 1 0 63 16 81
2019 Administration and operations 34 38 15 8 3 3 0 74 11 554
2019 Human resources 46 36 10 4 2 3 0 85 5 205
2019 Financial management 40 41 11 4 3 1 0 81 7 203
2019 Procurement 45 45 7 2 0 2 0 91 2 62
2019 Real property 29 42 14 6 8 2 0 71 14 71
2019 Materiel management 36 46 18 0 0 0 0 82 0 11
2019 Information management 36 42 12 7 0 3 0 81 7 57
2019 Information technology 31 41 13 8 4 4 0 74 12 219
2019 Internal audit 23 55 14 4 0 4 0 81 4 22
2019 Evaluation 33 39 18 9 0 0 0 72 9 38
2019 Data sciences 29 48 12 8 4 0 0 77 12 23
2019 Policy 19 42 18 16 4 1 0 62 20 770
2019 Project management 20 38 20 16 5 1 0 59 20 379
2019 Other services to the public 28 39 16 13 3 1 0 67 16 146
2019 None of the above 25 41 16 13 4 1 0 67 16 441
2018 Client contact centre 29 46 16 3 0 6 0 80 3 88
2018 Federal regulators 45 16 20 5 15 0 0 60 19 14
2018 Compliance, inspection and enforcement 32 30 29 4 0 4 0 65 4 22
2018 Communications or public affairs 33 47 10 6 3 1 0 81 9 169
2018 Access to information and privacy 35 37 7 12 6 3 0 74 19 32
2018 Security 37 35 19 7 3 0 0 72 9 117
2018 Science and technology 36 41 18 6 0 0 0 76 6 38
2018 Legal services 29 32 21 11 8 0 0 61 18 65
2018 Administration and operations 40 36 13 7 4 1 0 77 10 546
2018 Human resources 45 39 8 4 4 0 0 84 8 167
2018 Financial management 42 43 8 3 3 1 0 86 6 179
2018 Procurement 48 40 9 0 4 0 0 87 4 51
2018 Real property 24 38 15 10 12 2 0 63 22 64
2018 Materiel management 45 55 0 0 0 0 0 100 0 16
2018 Information management 36 41 15 7 1 1 0 77 8 68
2018 Information technology 37 40 17 2 2 3 0 79 4 223
2018 Internal audit 53 33 5 9 0 0 0 86 9 21
2018 Evaluation 23 49 11 9 3 5 0 76 12 34
2018 Data sciences 49 42 5 5 0 0 0 91 5 22
2018 Policy 22 44 19 11 4 1 0 67 14 686
2018 Project management 21 47 17 10 4 2 0 69 14 361
2018 Other services to the public 21 44 16 13 6 1 0 66 19 144
2018 None of the above 30 38 16 12 3 2 0 69 15 403
2017 Client contact centre 32 41 22 3 1 1 0 73 4 96
2017 Compliance, inspection and enforcement 24 64 12 0 0 0 0 88 0 19
2017 Communications or public affairs 34 45 11 8 1 1 0 80 9 172
2017 Access to information and privacy 49 35 8 3 3 3 0 86 6 38
2017 Security 31 41 14 10 3 1 0 73 13 154
2017 Science and technology 23 55 12 5 5 0 0 78 10 37
2017 Library services 34 58 9 0 0 0 0 91 0 12
2017 Legal services 23 34 18 18 5 2 0 58 23 61
2017 Administration and operations 37 43 11 5 3 1 0 81 8 665
2017 Human resources 40 44 8 4 1 2 1 86 5 219
2017 Financial management 38 47 7 4 2 1 0 86 7 174
2017 Procurement 51 40 3 5 0 0 0 91 5 56
2017 Real property 28 47 13 10 1 0 0 75 12 67
2017 Materiel management 15 56 14 0 5 10 0 79 6 19
2017 Information management 34 42 17 3 2 2 0 77 6 82
2017 Information technology 30 41 18 5 4 2 0 73 8 250
2017 Internal audit 48 38 11 4 0 0 0 86 4 27
2017 Evaluation 40 30 15 11 0 4 0 73 12 24
2017 Data sciences 56 21 0 7 15 0 0 78 22 13
2017 Policy 23 45 13 14 3 1 0 69 17 760
2017 Project management 24 47 17 7 3 2 0 73 10 418
2017 Other services to the public 21 49 16 7 5 1 1 71 13 171
2017 None of the above 28 43 13 11 3 2 0 72 15 692
2014 Client contact centre 32 41 13 8 4 1 1 75 12 133
2014 Federal regulators 40 37 10 10 0 3 0 79 11 30
2014 Compliance, inspection and enforcement 54 29 9 8 0 0 0 83 8 23
2014 Communications or public affairs 34 43 12 8 2 1 0 78 10 240
2014 Access to information and privacy 57 26 12 5 0 0 0 83 5 42
2014 Security 36 44 10 6 2 2 0 81 9 143
2014 Science and technology 21 49 9 18 2 0 0 70 21 44
2014 Library services 43 39 0 0 18 0 0 82 18 11
2014 Legal services 23 38 20 6 8 4 0 64 15 65
2014 Administration and operations 34 41 13 7 3 2 0 77 10 799
2014 Human resources 40 37 15 6 1 2 0 78 7 191
2014 Financial management 41 45 10 3 1 1 1 87 3 190
2014 Procurement 38 46 11 2 2 3 0 86 3 66
2014 Real property 37 33 15 7 7 2 0 71 14 87
2014 Materiel management 27 54 13 6 0 0 0 81 6 15
2014 Information management 29 37 21 8 1 4 0 69 9 76
2014 Information technology 36 42 11 4 4 3 0 81 8 265
2014 Internal audit 27 56 13 3 0 0 0 84 3 22
2014 Evaluation 39 34 12 6 3 6 0 77 9 33
2014 Other services to the public 29 45 13 10 2 2 0 75 12 258
2014 None of the above 28 42 17 8 2 2 0 72 11 1281

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 44 9 4 4 3 1 82 9 106
2020 Federal regulators 16 50 22 0 11 0 0 67 11 18
2020 Compliance, inspection and enforcement 26 52 12 8 0 2 0 80 8 40
2020 Communications or public affairs 31 40 11 7 4 6 0 76 12 201
2020 Access to information and privacy 32 33 10 5 3 14 3 78 9 38
2020 Security 28 39 15 7 6 3 1 71 14 170
2020 Science and technology 42 33 10 10 3 0 3 77 13 39
2020 Legal services 26 32 18 10 4 10 0 64 16 78
2020 Administration and operations 37 35 15 6 3 3 1 75 9 670
2020 Human resources 43 36 10 6 1 4 1 82 7 232
2020 Financial management 41 37 9 6 3 4 0 81 10 239
2020 Procurement 49 29 11 3 1 6 0 84 5 65
2020 Real property 38 28 20 5 5 4 1 69 10 108
2020 Materiel management 19 44 27 6 4 0 0 63 10 19
2020 Information management 37 32 12 7 2 10 0 77 9 57
2020 Information technology 38 31 15 6 4 7 0 74 10 239
2020 Internal audit 53 26 10 0 0 11 0 89 0 19
2020 Evaluation 25 50 12 7 5 2 0 76 12 43
2020 Data sciences 38 39 5 11 4 4 0 79 15 55
2020 Policy 19 39 20 12 6 3 0 61 19 931
2020 Project management 18 43 18 12 5 3 0 63 18 480
2020 Other services to the public 34 32 17 9 7 1 0 67 16 176
2020 None of the above 27 39 15 10 5 3 0 69 16 489
2019 Client contact centre 31 48 10 4 4 1 2 82 8 76
2019 Federal regulators 37 37 18 0 8 0 0 74 8 17
2019 Compliance, inspection and enforcement 24 52 13 6 6 0 0 75 12 33
2019 Communications or public affairs 36 37 15 6 3 3 0 76 9 172
2019 Access to information and privacy 34 28 19 8 3 8 0 67 12 35
2019 Security 36 42 11 6 2 2 0 81 8 134
2019 Science and technology 30 37 24 0 6 2 0 69 7 41
2019 Legal services 25 41 20 7 5 1 0 67 12 82
2019 Administration and operations 41 35 13 4 2 3 0 80 6 554
2019 Human resources 47 37 9 1 0 4 1 88 2 205
2019 Financial management 40 41 10 4 2 3 0 84 6 205
2019 Procurement 44 47 8 0 0 2 0 92 0 61
2019 Real property 37 31 16 7 4 4 0 71 12 71
2019 Materiel management 43 40 17 0 0 0 0 83 0 11
2019 Information management 40 38 10 5 2 5 0 83 7 58
2019 Information technology 36 37 15 3 3 6 0 78 6 219
2019 Internal audit 28 51 14 8 0 0 0 78 8 22
2019 Evaluation 44 36 9 0 0 10 0 89 0 38
2019 Data sciences 34 37 11 10 4 4 0 74 14 23
2019 Policy 28 44 15 8 3 2 0 73 11 771
2019 Project management 23 45 14 11 4 3 0 70 16 377
2019 Other services to the public 35 44 15 3 1 2 1 81 4 149
2019 None of the above 32 43 12 5 3 4 1 78 9 442
2018 Client contact centre 31 40 18 7 0 5 0 74 8 88
2018 Federal regulators 52 8 25 8 7 0 0 60 15 14
2018 Compliance, inspection and enforcement 28 30 34 0 4 4 0 60 4 22
2018 Communications or public affairs 36 39 13 6 2 4 0 78 8 169
2018 Access to information and privacy 31 33 19 9 3 6 0 68 12 32
2018 Security 35 42 13 7 2 1 1 78 9 116
2018 Science and technology 37 24 28 6 2 2 0 63 9 38
2018 Legal services 22 29 25 12 6 4 2 54 19 65
2018 Administration and operations 39 38 12 5 3 3 0 80 8 547
2018 Human resources 41 41 10 4 2 2 0 84 6 170
2018 Financial management 41 39 11 3 2 2 1 83 6 181
2018 Procurement 40 36 12 4 2 5 0 81 6 50
2018 Real property 28 34 12 10 14 2 0 63 24 63
2018 Materiel management 51 49 0 0 0 0 0 100 0 16
2018 Information management 37 38 9 11 1 4 0 78 13 69
2018 Information technology 37 34 19 3 1 6 0 75 4 225
2018 Internal audit 48 38 0 9 0 5 0 90 10 21
2018 Evaluation 24 35 26 6 0 10 0 65 7 34
2018 Data sciences 44 43 8 0 5 0 0 87 5 22
2018 Policy 25 45 17 6 3 4 0 72 9 688
2018 Project management 25 48 15 6 3 4 0 76 9 364
2018 Other services to the public 29 41 15 10 3 3 0 72 13 143
2018 None of the above 34 38 16 6 3 4 0 74 9 405
2017 Client contact centre 32 36 20 3 3 6 1 73 6 97
2017 Compliance, inspection and enforcement 50 33 5 7 0 5 0 88 7 20
2017 Communications or public affairs 30 39 17 6 3 4 0 72 10 173
2017 Access to information and privacy 31 48 8 8 0 5 0 83 8 38
2017 Security 36 38 15 4 2 4 1 78 7 154
2017 Science and technology 33 43 14 3 5 3 0 78 8 38
2017 Library services 25 49 17 0 9 0 0 74 9 12
2017 Legal services 20 27 31 7 11 5 0 49 19 61
2017 Administration and operations 35 39 16 4 3 4 1 77 6 665
2017 Human resources 31 43 17 1 3 6 0 78 4 217
2017 Financial management 36 40 10 6 2 5 1 81 8 174
2017 Procurement 52 28 15 2 0 4 0 83 2 56
2017 Real property 26 45 18 4 6 1 0 72 10 67
2017 Materiel management 15 49 36 0 0 0 0 64 0 19
2017 Information management 33 38 19 4 2 5 0 74 6 81
2017 Information technology 27 39 18 4 6 5 1 70 11 252
2017 Internal audit 48 41 10 0 0 0 0 90 0 27
2017 Evaluation 26 41 22 4 4 4 0 69 8 24
2017 Data sciences 56 29 8 7 0 0 0 85 7 13
2017 Policy 26 43 14 7 3 6 0 74 11 760
2017 Project management 29 39 19 5 2 5 1 72 8 417
2017 Other services to the public 27 41 16 8 3 2 1 71 12 171
2017 None of the above 32 39 16 5 3 4 1 74 9 690
2014 Client contact centre 35 43 11 4 2 5 1 82 6 133
2014 Federal regulators 43 34 14 0 0 9 0 85 0 30
2014 Compliance, inspection and enforcement 45 34 13 0 0 8 0 86 0 23
2014 Communications or public affairs 41 36 14 4 1 3 0 80 5 240
2014 Access to information and privacy 57 20 11 0 2 10 0 85 2 42
2014 Security 41 37 12 5 3 3 0 80 8 143
2014 Science and technology 25 46 16 9 2 2 0 72 12 44
2014 Library services 43 29 10 0 0 18 0 88 0 11
2014 Legal services 37 31 17 9 3 3 0 69 13 65
2014 Administration and operations 38 37 14 4 2 5 0 79 6 799
2014 Human resources 40 38 12 5 1 3 0 81 7 189
2014 Financial management 34 44 14 4 0 4 1 82 4 190
2014 Procurement 38 37 17 2 2 6 0 79 3 66
2014 Real property 39 39 8 7 5 2 0 80 12 87
2014 Materiel management 57 29 7 0 0 7 0 93 0 14
2014 Information management 31 43 14 1 3 8 0 80 4 76
2014 Information technology 37 35 17 3 3 6 0 76 6 266
2014 Internal audit 45 30 12 4 0 9 0 82 5 22
2014 Evaluation 33 43 18 0 0 6 0 80 0 33
2014 Other services to the public 40 37 12 6 0 4 0 81 7 258
2014 None of the above 34 41 13 5 2 5 0 79 7 1281

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 38 18 3 4 5 3 74 7 105
2020 Federal regulators 28 42 12 6 6 6 0 75 12 18
2020 Compliance, inspection and enforcement 33 47 13 2 0 5 0 84 2 41
2020 Communications or public affairs 29 42 14 6 4 4 0 74 11 201
2020 Access to information and privacy 29 27 16 5 0 20 3 72 7 37
2020 Security 34 32 13 7 5 7 1 73 13 170
2020 Science and technology 50 22 15 5 3 2 3 76 8 39
2020 Legal services 25 39 15 11 1 8 0 70 13 79
2020 Administration and operations 34 38 15 4 2 5 1 77 7 671
2020 Human resources 44 32 13 2 1 6 1 83 4 232
2020 Financial management 37 35 11 2 5 9 1 80 8 240
2020 Procurement 43 32 14 2 1 8 0 81 3 65
2020 Real property 32 25 28 5 4 5 1 61 9 108
2020 Materiel management 30 19 35 0 4 12 0 56 4 19
2020 Information management 30 25 16 5 2 23 0 71 9 57
2020 Information technology 38 36 13 3 4 5 1 78 8 239
2020 Internal audit 42 32 20 0 0 5 0 78 0 19
2020 Evaluation 32 47 7 2 7 2 2 83 10 43
2020 Data sciences 40 37 9 7 0 7 0 83 8 55
2020 Policy 22 41 19 11 4 3 0 66 15 935
2020 Project management 20 43 19 9 5 4 0 65 15 481
2020 Other services to the public 34 34 15 6 8 3 0 70 15 177
2020 None of the above 28 39 17 7 3 6 0 70 11 489

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 36 13 4 4 4 5 77 9 107
2020 Federal regulators 21 34 16 6 11 6 5 62 20 18
2020 Compliance, inspection and enforcement 32 40 5 13 0 7 3 80 14 40
2020 Communications or public affairs 36 39 10 6 4 2 2 79 10 201
2020 Access to information and privacy 31 26 8 5 10 14 5 71 19 38
2020 Security 39 33 11 6 5 3 3 76 12 169
2020 Science and technology 41 30 5 10 5 3 5 77 17 38
2020 Legal services 30 45 4 9 4 7 1 82 14 79
2020 Administration and operations 42 33 9 6 4 3 3 80 11 664
2020 Human resources 49 27 9 6 1 6 2 82 8 233
2020 Financial management 42 30 6 7 7 5 3 79 14 240
2020 Procurement 50 22 6 6 0 6 10 85 7 64
2020 Real property 43 21 12 6 9 7 2 71 16 107
2020 Materiel management 34 45 16 5 0 0 0 79 5 19
2020 Information management 40 22 18 4 2 7 7 72 6 57
2020 Information technology 39 30 12 8 7 3 2 72 16 237
2020 Internal audit 47 32 15 0 0 0 5 84 0 19
2020 Evaluation 33 31 14 7 5 7 2 71 13 42
2020 Data sciences 45 26 15 7 4 2 2 74 11 55
2020 Policy 33 36 10 10 5 4 3 74 15 929
2020 Project management 29 40 10 10 3 5 3 74 15 478
2020 Other services to the public 40 31 10 7 4 5 3 77 12 178
2020 None of the above 36 32 12 8 6 4 2 73 15 486

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 37 11 6 0 0 0 83 6 107
2020 Federal regulators 43 27 6 17 6 0 0 71 23 18
2020 Compliance, inspection and enforcement 44 50 4 0 2 0 0 94 2 41
2020 Communications or public affairs 46 35 11 6 3 1 0 81 8 200
2020 Access to information and privacy 51 36 5 8 0 0 0 87 8 37
2020 Security 35 38 12 11 4 1 0 73 14 169
2020 Science and technology 48 29 9 10 5 0 0 76 15 38
2020 Legal services 45 32 13 8 3 0 0 77 10 79
2020 Administration and operations 45 36 9 7 3 0 0 81 10 666
2020 Human resources 55 34 8 2 0 0 0 90 3 233
2020 Financial management 54 31 6 6 3 0 0 84 9 240
2020 Procurement 62 28 6 3 0 0 0 91 3 63
2020 Real property 51 25 10 8 6 0 0 76 14 108
2020 Materiel management 53 41 6 0 0 0 0 94 0 19
2020 Information management 55 31 3 6 3 2 0 88 9 57
2020 Information technology 45 35 11 7 2 0 0 81 8 239
2020 Internal audit 52 42 5 0 0 0 0 95 0 19
2020 Evaluation 50 14 19 9 7 0 0 65 16 42
2020 Data sciences 42 41 7 8 2 0 0 83 9 55
2020 Policy 29 39 14 12 6 0 0 69 17 929
2020 Project management 30 42 13 11 4 0 0 72 15 479
2020 Other services to the public 36 42 9 9 5 0 0 77 14 177
2020 None of the above 33 37 12 13 5 0 0 70 18 486
2019 Client contact centre 44 37 11 3 3 0 2 82 7 77
2019 Federal regulators 19 54 6 0 21 0 0 73 21 17
2019 Compliance, inspection and enforcement 36 37 19 6 3 0 0 72 9 33
2019 Communications or public affairs 45 37 7 7 5 0 0 81 12 175
2019 Access to information and privacy 54 30 8 5 3 0 0 84 8 35
2019 Security 40 39 13 5 3 0 0 79 8 133
2019 Science and technology 25 46 18 7 4 0 0 71 11 42
2019 Legal services 32 41 15 9 4 0 0 73 12 81
2019 Administration and operations 43 37 11 6 3 0 0 80 9 557
2019 Human resources 51 35 10 2 1 1 0 87 3 204
2019 Financial management 50 36 7 3 4 0 0 86 6 205
2019 Procurement 58 35 6 2 0 0 0 93 2 61
2019 Real property 35 36 15 6 7 1 0 72 13 71
2019 Materiel management 25 49 17 9 0 0 0 74 9 11
2019 Information management 52 33 12 3 0 0 0 85 3 58
2019 Information technology 39 40 12 6 2 1 0 80 8 219
2019 Internal audit 47 38 8 4 0 4 0 88 4 22
2019 Evaluation 54 39 2 5 0 0 0 93 5 37
2019 Data sciences 44 41 4 8 4 0 0 85 12 23
2019 Policy 30 40 13 11 5 0 0 71 16 770
2019 Project management 24 40 17 12 7 0 0 64 19 380
2019 Other services to the public 35 35 18 7 4 0 1 70 11 149
2019 None of the above 33 40 13 10 3 1 0 74 13 443
2018 Client contact centre 34 53 9 1 3 0 0 87 4 88
2018 Federal regulators 33 33 18 0 16 0 0 66 16 13
2018 Compliance, inspection and enforcement 24 35 27 14 0 0 0 58 14 22
2018 Communications or public affairs 40 40 12 6 3 0 0 79 9 167
2018 Access to information and privacy 29 51 3 6 9 3 0 82 15 32
2018 Security 42 34 15 9 1 0 0 76 10 117
2018 Science and technology 40 41 13 7 0 0 0 80 7 38
2018 Legal services 32 29 22 14 3 0 0 61 16 65
2018 Administration and operations 43 36 11 6 4 0 0 79 10 545
2018 Human resources 52 34 9 3 1 0 0 87 4 169
2018 Financial management 43 44 8 3 2 0 0 87 4 178
2018 Procurement 61 29 4 2 4 0 0 90 6 51
2018 Real property 25 42 8 14 11 0 0 67 25 64
2018 Materiel management 56 44 0 0 0 0 0 100 0 16
2018 Information management 43 34 15 8 0 0 0 78 8 69
2018 Information technology 43 38 13 3 2 0 0 82 5 225
2018 Internal audit 50 35 10 0 5 0 0 86 5 20
2018 Evaluation 47 45 8 0 0 0 0 92 0 34
2018 Data sciences 43 38 14 5 0 0 0 81 5 22
2018 Policy 28 41 15 10 6 0 0 69 16 688
2018 Project management 24 42 19 10 5 0 0 66 15 362
2018 Other services to the public 28 46 14 10 2 0 0 74 12 143
2018 None of the above 33 37 18 8 4 1 0 70 12 404
2017 Client contact centre 29 47 16 6 2 0 0 76 8 96
2017 Compliance, inspection and enforcement 47 48 5 0 0 0 0 95 0 20
2017 Communications or public affairs 45 39 10 4 2 0 0 84 6 173
2017 Access to information and privacy 45 32 13 5 5 0 0 77 10 38
2017 Security 34 38 13 10 3 1 0 73 14 154
2017 Science and technology 23 64 4 2 7 0 0 87 9 38
2017 Library services 51 41 9 0 0 0 0 91 0 12
2017 Legal services 28 39 13 13 6 0 0 67 20 61
2017 Administration and operations 42 40 10 4 3 0 0 82 7 665
2017 Human resources 47 38 11 2 2 0 0 85 3 218
2017 Financial management 43 46 6 2 3 0 0 89 5 173
2017 Procurement 53 31 15 0 0 0 0 85 0 56
2017 Real property 36 43 7 8 6 0 0 79 13 67
2017 Materiel management 27 53 5 10 5 0 0 80 15 19
2017 Information management 37 45 12 2 2 1 0 83 5 82
2017 Information technology 33 44 14 4 4 0 0 78 8 250
2017 Internal audit 45 38 14 4 0 0 0 82 4 27
2017 Evaluation 29 52 11 4 4 0 0 81 7 24
2017 Data sciences 36 36 22 7 0 0 0 71 7 13
2017 Policy 29 41 13 11 6 0 0 70 17 761
2017 Project management 29 50 11 7 2 0 0 80 9 419
2017 Other services to the public 23 43 14 12 8 0 0 66 20 171
2017 None of the above 33 37 13 11 5 0 0 70 16 689
2014 Client contact centre 35 40 14 6 5 0 1 75 11 132
2014 Federal regulators 33 47 3 17 0 0 0 80 17 30
2014 Compliance, inspection and enforcement 45 33 17 4 0 0 0 79 4 23
2014 Communications or public affairs 38 43 9 7 2 0 0 82 10 240
2014 Access to information and privacy 60 21 7 7 4 0 0 81 12 42
2014 Security 30 43 15 8 5 0 0 73 13 143
2014 Science and technology 21 36 18 11 11 2 0 59 22 44
2014 Library services 41 41 8 0 0 0 10 91 0 11
2014 Legal services 26 38 15 15 5 0 0 64 20 65
2014 Administration and operations 31 41 14 8 5 0 0 72 13 799
2014 Human resources 38 43 12 5 1 1 1 82 7 191
2014 Financial management 37 46 11 4 2 0 1 83 6 191
2014 Procurement 36 48 3 8 5 0 0 85 12 66
2014 Real property 42 31 13 7 8 0 0 72 15 87
2014 Materiel management 40 54 0 6 0 0 0 94 6 15
2014 Information management 27 39 20 13 0 0 0 67 13 76
2014 Information technology 35 38 16 6 4 1 0 74 10 266
2014 Internal audit 49 39 4 4 3 0 0 88 8 22
2014 Evaluation 33 32 30 3 3 0 0 65 6 33
2014 Other services to the public 29 44 14 7 5 0 0 73 12 258
2014 None of the above 30 43 14 9 5 0 0 73 13 1280

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 35 25 6 3 0 0 66 9 106
2020 Federal regulators 27 27 11 17 18 0 0 55 34 18
2020 Compliance, inspection and enforcement 37 28 29 3 0 0 2 68 3 40
2020 Communications or public affairs 31 30 16 19 4 0 0 61 23 200
2020 Access to information and privacy 32 35 23 8 0 3 0 68 8 38
2020 Security 31 31 14 15 8 1 0 63 23 170
2020 Science and technology 38 30 14 10 5 3 0 70 16 38
2020 Legal services 34 35 20 5 5 0 0 69 10 79
2020 Administration and operations 37 33 17 7 6 1 0 70 13 664
2020 Human resources 41 38 13 4 2 1 0 80 6 229
2020 Financial management 44 27 16 7 5 0 0 71 12 240
2020 Procurement 52 34 5 9 0 0 0 86 9 64
2020 Real property 42 27 21 6 5 0 0 69 10 107
2020 Materiel management 41 47 6 0 6 0 0 87 6 19
2020 Information management 40 33 16 6 5 0 0 73 11 57
2020 Information technology 39 33 13 10 4 0 0 72 14 236
2020 Internal audit 47 37 16 0 0 0 0 84 0 19
2020 Evaluation 44 28 9 9 9 0 0 72 19 42
2020 Data sciences 31 38 9 13 5 4 0 72 19 55
2020 Policy 18 34 22 17 9 0 0 52 25 929
2020 Project management 20 34 21 18 6 0 0 54 24 481
2020 Other services to the public 25 36 23 11 5 0 0 61 16 178
2020 None of the above 23 29 21 18 8 0 0 52 27 487
2019 Client contact centre 25 45 17 6 5 0 2 71 11 77
2019 Federal regulators 43 12 12 12 21 0 0 55 33 17
2019 Compliance, inspection and enforcement 27 33 16 18 6 0 0 60 24 33
2019 Communications or public affairs 36 28 16 12 6 2 0 65 18 175
2019 Access to information and privacy 33 45 11 8 3 0 0 78 11 34
2019 Security 26 44 15 9 4 2 0 72 13 133
2019 Science and technology 19 36 22 18 6 0 0 54 24 42
2019 Legal services 25 39 23 9 5 0 0 64 13 82
2019 Administration and operations 36 35 14 10 5 0 0 72 15 555
2019 Human resources 43 36 12 4 3 1 0 80 8 205
2019 Financial management 38 34 18 7 4 0 0 71 11 203
2019 Procurement 45 33 18 5 0 0 0 77 5 62
2019 Real property 31 28 20 10 10 0 0 60 20 70
2019 Materiel management 34 21 27 9 9 0 0 55 18 11
2019 Information management 45 28 22 3 2 0 0 73 5 58
2019 Information technology 28 34 23 8 6 2 0 63 14 220
2019 Internal audit 47 30 24 0 0 0 0 76 0 22
2019 Evaluation 46 35 9 9 0 0 0 81 9 38
2019 Data sciences 29 40 16 8 7 0 0 69 15 23
2019 Policy 21 34 22 16 7 0 0 55 23 771
2019 Project management 17 31 21 22 8 0 0 49 31 381
2019 Other services to the public 31 34 15 12 8 0 0 65 20 149
2019 None of the above 23 35 20 12 7 1 0 60 20 440
2018 Client contact centre 26 39 22 7 4 2 0 67 11 88
2018 Federal regulators 31 38 12 0 19 0 0 69 19 14
2018 Compliance, inspection and enforcement 11 43 25 17 4 0 0 54 21 22
2018 Communications or public affairs 31 37 15 12 5 0 0 68 17 167
2018 Access to information and privacy 38 21 18 9 15 0 0 59 23 32
2018 Security 32 29 20 17 2 0 0 61 19 116
2018 Science and technology 29 24 31 15 0 0 0 54 15 37
2018 Legal services 26 25 21 17 12 0 0 51 28 65
2018 Administration and operations 35 29 21 9 5 1 0 64 14 545
2018 Human resources 42 29 19 5 4 1 0 71 9 170
2018 Financial management 29 44 17 6 4 1 0 73 10 178
2018 Procurement 29 40 18 10 4 0 0 69 14 51
2018 Real property 20 34 26 8 12 0 0 53 20 63
2018 Materiel management 42 39 6 6 6 0 0 81 13 16
2018 Information management 31 30 27 9 3 0 0 61 12 69
2018 Information technology 28 35 21 10 5 1 0 64 15 225
2018 Internal audit 34 47 14 5 0 0 0 81 5 21
2018 Evaluation 39 37 19 5 0 0 0 75 5 34
2018 Data sciences 33 22 28 18 0 0 0 54 18 22
2018 Policy 19 31 23 19 7 1 0 51 26 689
2018 Project management 17 30 26 18 9 1 0 47 27 364
2018 Other services to the public 19 37 21 15 9 0 0 55 24 144
2018 None of the above 26 29 23 13 8 1 0 56 21 402
2017 Client contact centre 21 32 32 9 4 1 0 54 13 96
2017 Compliance, inspection and enforcement 47 28 19 7 0 0 0 74 7 20
2017 Communications or public affairs 35 32 18 12 3 0 0 67 15 173
2017 Access to information and privacy 34 29 18 11 8 0 0 63 19 38
2017 Security 31 32 18 14 4 0 0 64 18 154
2017 Science and technology 23 27 29 14 7 0 0 50 22 38
2017 Library services 43 25 15 8 0 9 0 75 9 12
2017 Legal services 22 27 29 17 5 0 0 49 22 61
2017 Administration and operations 35 32 19 8 5 1 0 67 13 663
2017 Human resources 33 38 16 6 6 1 0 72 12 218
2017 Financial management 35 34 19 6 5 1 0 69 11 174
2017 Procurement 27 36 21 8 4 4 0 66 12 56
2017 Real property 26 40 18 9 7 0 0 66 16 66
2017 Materiel management 16 34 30 0 20 0 0 50 20 19
2017 Information management 29 27 25 9 8 1 0 57 18 82
2017 Information technology 22 40 24 6 7 0 0 63 13 250
2017 Internal audit 38 34 18 7 4 0 0 72 11 27
2017 Evaluation 33 22 23 22 0 0 0 55 22 24
2017 Data sciences 28 14 43 14 0 0 0 43 14 13
2017 Policy 21 33 22 17 5 1 0 55 23 761
2017 Project management 21 40 22 12 5 0 0 61 17 417
2017 Other services to the public 16 35 22 15 12 0 0 51 27 170
2017 None of the above 25 31 20 14 7 1 0 57 22 690
2014 Client contact centre 22 36 20 13 8 0 1 59 21 133
2014 Federal regulators 29 37 13 13 7 0 0 67 20 30
2014 Compliance, inspection and enforcement 16 45 26 4 8 0 0 61 13 23
2014 Communications or public affairs 22 38 19 14 7 0 0 60 21 240
2014 Access to information and privacy 40 37 19 2 2 0 0 77 5 42
2014 Security 25 34 18 17 5 1 0 60 22 143
2014 Science and technology 17 27 13 24 17 2 0 44 43 44
2014 Library services 26 47 0 18 0 10 0 80 20 11
2014 Legal services 17 35 18 17 11 2 0 53 28 65
2014 Administration and operations 19 34 24 16 7 1 0 53 23 798
2014 Human resources 20 41 22 12 5 1 0 62 17 190
2014 Financial management 22 37 26 10 4 0 1 60 14 191
2014 Procurement 21 35 26 11 6 2 0 57 17 66
2014 Real property 18 36 23 11 13 0 0 53 24 86
2014 Materiel management 14 60 20 6 0 0 0 73 6 15
2014 Information management 17 23 32 18 8 1 0 41 27 76
2014 Information technology 25 35 22 12 5 1 0 60 17 266
2014 Internal audit 9 44 35 12 0 0 0 53 12 22
2014 Evaluation 24 35 9 23 9 0 0 59 32 33
2014 Other services to the public 19 46 17 15 3 0 0 65 18 258
2014 None of the above 18 41 19 15 6 0 0 59 22 1280

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 38 20 8 1 0 0 71 9 105
2020 Federal regulators 16 38 16 18 11 0 0 55 29 18
2020 Compliance, inspection and enforcement 39 35 23 3 0 0 0 74 3 41
2020 Communications or public affairs 32 34 14 16 3 1 0 67 20 201
2020 Access to information and privacy 29 37 26 8 0 0 0 66 8 38
2020 Security 29 32 17 14 8 1 0 61 21 170
2020 Science and technology 39 21 17 18 5 0 0 60 23 38
2020 Legal services 30 37 14 14 4 0 0 68 18 78
2020 Administration and operations 35 38 14 8 5 0 0 74 12 663
2020 Human resources 43 35 14 5 2 1 0 79 7 230
2020 Financial management 43 33 13 5 5 0 0 76 10 239
2020 Procurement 48 38 6 6 1 0 0 86 8 64
2020 Real property 41 30 18 7 5 0 0 71 12 108
2020 Materiel management 41 40 13 6 0 0 0 81 6 19
2020 Information management 41 29 14 8 7 0 0 71 15 56
2020 Information technology 37 36 15 8 4 0 0 73 12 239
2020 Internal audit 47 42 11 0 0 0 0 89 0 19
2020 Evaluation 46 20 16 12 7 0 0 65 19 42
2020 Data sciences 27 39 13 14 5 2 0 67 20 55
2020 Policy 18 37 19 17 10 0 0 55 27 926
2020 Project management 19 39 20 17 6 0 0 58 22 478
2020 Other services to the public 25 38 18 13 6 0 0 63 18 177
2020 None of the above 22 33 19 16 9 0 0 55 25 485
2019 Client contact centre 24 46 21 1 5 0 2 72 6 76
2019 Federal regulators 37 12 19 17 15 0 0 49 33 17
2019 Compliance, inspection and enforcement 24 39 19 12 6 0 0 63 18 33
2019 Communications or public affairs 34 32 15 13 5 1 0 66 18 172
2019 Access to information and privacy 28 42 11 14 5 0 0 70 19 35
2019 Security 26 40 17 12 5 1 0 66 17 133
2019 Science and technology 19 36 17 19 8 0 0 55 27 42
2019 Legal services 23 46 12 15 2 0 1 70 17 82
2019 Administration and operations 34 38 16 8 4 0 0 72 13 555
2019 Human resources 45 36 13 4 2 1 0 81 6 203
2019 Financial management 36 36 16 7 5 0 0 72 12 204
2019 Procurement 46 39 12 2 2 0 0 85 3 61
2019 Real property 29 32 19 13 7 0 0 61 20 70
2019 Materiel management 30 19 30 10 11 0 0 49 21 10
2019 Information management 49 23 20 5 2 0 0 73 7 57
2019 Information technology 27 38 21 10 4 1 0 66 14 219
2019 Internal audit 45 22 33 0 0 0 0 67 0 22
2019 Evaluation 46 35 9 9 0 0 0 81 9 38
2019 Data sciences 29 48 12 4 7 0 0 77 12 23
2019 Policy 20 36 21 16 7 0 0 56 23 769
2019 Project management 16 31 23 20 10 0 0 47 30 376
2019 Other services to the public 25 41 16 8 9 0 0 66 18 147
2019 None of the above 20 40 20 12 8 1 0 61 19 441
2018 Client contact centre 26 38 22 9 5 1 0 64 14 88
2018 Federal regulators 24 45 12 0 19 0 0 69 19 14
2018 Compliance, inspection and enforcement 15 39 14 23 9 0 0 54 32 22
2018 Communications or public affairs 30 44 11 12 3 0 0 74 15 168
2018 Access to information and privacy 32 35 13 9 9 3 0 68 18 32
2018 Security 34 28 18 16 3 0 0 62 20 117
2018 Science and technology 34 24 18 17 5 3 0 59 22 38
2018 Legal services 28 18 28 13 12 0 1 46 26 65
2018 Administration and operations 34 33 18 9 5 0 0 68 15 541
2018 Human resources 41 34 15 8 2 0 0 75 10 169
2018 Financial management 34 38 18 6 4 0 0 72 10 176
2018 Procurement 29 42 12 8 6 2 0 73 14 50
2018 Real property 19 36 25 10 11 0 0 54 21 63
2018 Materiel management 31 56 7 7 0 0 0 86 7 15
2018 Information management 32 26 24 15 3 0 0 58 18 69
2018 Information technology 30 34 22 9 6 0 0 63 15 224
2018 Internal audit 34 57 4 0 5 0 0 91 5 21
2018 Evaluation 31 50 14 3 3 0 0 81 5 34
2018 Data sciences 28 35 28 4 4 0 0 64 8 22
2018 Policy 18 34 22 18 8 0 0 52 26 685
2018 Project management 16 32 25 19 8 0 0 48 27 362
2018 Other services to the public 18 35 27 10 10 0 0 54 19 141
2018 None of the above 22 35 22 14 7 0 0 57 20 403
2017 Client contact centre 23 40 26 7 4 1 0 63 11 96
2017 Compliance, inspection and enforcement 38 46 9 7 0 0 0 84 7 20
2017 Communications or public affairs 31 42 17 6 4 1 0 73 10 172
2017 Access to information and privacy 32 39 10 10 8 0 0 71 19 38
2017 Security 26 42 14 13 4 0 0 69 17 154
2017 Science and technology 25 22 27 19 7 0 0 47 26 38
2017 Library services 51 17 15 9 8 0 0 68 16 12
2017 Legal services 21 38 18 20 3 0 0 59 23 61
2017 Administration and operations 34 36 16 9 5 0 0 70 14 666
2017 Human resources 32 42 15 6 5 0 0 74 11 219
2017 Financial management 33 37 18 7 5 0 0 70 12 173
2017 Procurement 25 38 32 3 2 0 0 63 5 56
2017 Real property 23 36 18 16 6 0 0 60 22 66
2017 Materiel management 11 43 31 5 10 0 0 54 15 19
2017 Information management 30 31 19 10 7 2 0 63 18 82
2017 Information technology 23 40 21 8 8 0 0 63 15 251
2017 Internal audit 34 42 14 7 4 0 0 75 11 27
2017 Evaluation 37 30 11 22 0 0 0 67 22 24
2017 Data sciences 28 21 36 7 7 0 0 50 14 13
2017 Policy 22 37 18 16 7 0 0 59 23 761
2017 Project management 19 45 19 12 5 0 0 64 17 418
2017 Other services to the public 16 38 19 14 13 0 0 54 27 171
2017 None of the above 24 36 19 14 6 0 1 60 21 691
2014 Client contact centre 19 40 22 10 7 0 1 60 18 133
2014 Federal regulators 29 47 3 13 7 0 0 76 20 30
2014 Compliance, inspection and enforcement 16 49 26 0 8 0 0 66 8 23
2014 Communications or public affairs 20 38 19 15 7 0 0 59 22 240
2014 Access to information and privacy 47 30 17 7 0 0 0 77 7 42
2014 Security 22 34 23 13 8 1 0 56 21 143
2014 Science and technology 14 31 13 22 20 0 0 46 42 44
2014 Library services 33 39 18 0 0 10 0 80 0 11
2014 Legal services 17 35 18 19 11 0 0 52 30 65
2014 Administration and operations 17 37 21 16 8 0 0 55 24 799
2014 Human resources 22 37 21 15 5 1 0 60 20 190
2014 Financial management 24 40 17 15 4 1 1 65 19 191
2014 Procurement 21 36 20 14 8 2 0 58 21 66
2014 Real property 19 34 22 13 14 0 0 52 26 87
2014 Materiel management 21 34 19 27 0 0 0 54 27 15
2014 Information management 17 21 33 20 9 0 0 38 29 76
2014 Information technology 24 36 20 13 6 1 0 61 19 266
2014 Internal audit 9 57 26 4 3 0 0 66 8 22
2014 Evaluation 21 48 3 17 12 0 0 68 29 33
2014 Other services to the public 18 44 21 12 5 0 0 62 17 258
2014 None of the above 18 39 19 18 7 0 0 57 24 1280

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 37 14 8 5 2 0 73 13 107
2020 Federal regulators 34 27 16 12 12 0 0 60 24 18
2020 Compliance, inspection and enforcement 45 26 14 12 2 0 0 71 15 41
2020 Communications or public affairs 38 27 13 14 6 2 0 66 20 201
2020 Access to information and privacy 28 28 21 10 5 8 0 61 17 38
2020 Security 38 25 16 10 7 3 1 66 17 169
2020 Science and technology 31 25 12 16 5 6 5 62 24 38
2020 Legal services 41 30 16 6 3 1 3 74 9 78
2020 Administration and operations 43 28 14 7 5 2 1 73 12 666
2020 Human resources 43 27 17 7 3 2 1 72 11 233
2020 Financial management 43 29 13 7 6 2 0 74 13 241
2020 Procurement 52 26 11 3 3 3 2 82 6 64
2020 Real property 53 21 9 8 5 3 0 77 14 108
2020 Materiel management 58 20 6 4 13 0 0 77 16 19
2020 Information management 50 16 19 10 2 3 0 69 12 57
2020 Information technology 40 28 18 7 6 2 0 69 13 239
2020 Internal audit 63 26 5 5 0 0 0 89 5 19
2020 Evaluation 52 26 7 9 7 0 0 77 16 43
2020 Data sciences 46 24 13 7 7 4 0 72 15 55
2020 Policy 33 30 16 11 6 2 2 65 18 932
2020 Project management 31 33 16 11 5 2 1 66 17 481
2020 Other services to the public 39 27 17 13 4 1 0 67 16 177
2020 None of the above 33 29 17 10 8 2 1 65 18 488
2019 Client contact centre 37 39 12 4 4 3 2 80 7 77
2019 Federal regulators 43 25 10 4 18 0 0 67 22 17
2019 Compliance, inspection and enforcement 27 27 24 13 6 3 0 56 20 33
2019 Communications or public affairs 38 26 16 10 5 4 2 68 16 175
2019 Access to information and privacy 30 27 27 14 0 3 0 58 14 35
2019 Security 34 29 18 9 6 4 0 65 16 134
2019 Science and technology 23 33 10 17 15 2 0 57 32 42
2019 Legal services 35 34 19 4 7 1 0 70 11 82
2019 Administration and operations 43 27 14 7 6 2 1 73 12 558
2019 Human resources 45 26 14 6 3 4 1 75 10 205
2019 Financial management 41 28 13 8 6 3 0 72 15 205
2019 Procurement 49 34 9 5 3 0 1 83 8 62
2019 Real property 33 27 15 9 10 7 0 64 20 71
2019 Materiel management 26 20 27 17 9 0 0 46 27 11
2019 Information management 39 21 16 13 3 5 2 65 18 58
2019 Information technology 32 32 17 11 7 1 0 65 18 220
2019 Internal audit 29 46 21 4 0 0 0 75 4 22
2019 Evaluation 49 34 12 0 0 0 6 88 0 38
2019 Data sciences 48 29 16 4 4 0 0 77 8 23
2019 Policy 37 32 14 9 5 2 1 71 15 774
2019 Project management 29 33 16 14 6 1 1 64 20 380
2019 Other services to the public 43 26 15 9 3 1 1 71 13 149
2019 None of the above 34 30 15 10 6 3 1 68 17 443
2018 Client contact centre 30 27 25 10 4 3 0 59 15 88
2018 Federal regulators 31 30 12 7 19 0 0 61 27 14
2018 Compliance, inspection and enforcement 24 26 29 9 4 9 0 54 14 22
2018 Communications or public affairs 40 29 20 7 4 1 0 70 11 169
2018 Access to information and privacy 19 27 29 7 18 0 0 46 25 31
2018 Security 44 26 14 9 7 0 0 71 15 117
2018 Science and technology 33 35 20 5 5 3 0 69 10 38
2018 Legal services 36 21 16 13 12 1 1 58 25 64
2018 Administration and operations 40 26 15 10 7 2 1 68 17 547
2018 Human resources 39 30 17 6 4 3 1 71 11 171
2018 Financial management 37 29 18 7 8 1 0 67 15 180
2018 Procurement 31 40 18 6 4 2 0 72 10 51
2018 Real property 22 33 18 9 16 1 0 56 26 64
2018 Materiel management 49 23 15 7 7 0 0 72 13 15
2018 Information management 32 32 12 19 4 1 0 64 23 69
2018 Information technology 30 27 23 12 6 2 1 58 18 223
2018 Internal audit 38 29 23 0 5 0 5 71 5 21
2018 Evaluation 56 29 12 3 0 0 0 85 3 34
2018 Data sciences 40 18 26 10 0 6 0 61 10 22
2018 Policy 32 31 17 9 7 3 1 66 16 689
2018 Project management 30 29 14 16 7 2 1 61 24 363
2018 Other services to the public 30 26 20 12 7 2 2 58 21 144
2018 None of the above 38 26 15 11 6 3 1 67 18 406
2017 Client contact centre 26 33 17 10 5 8 0 64 17 95
2017 Compliance, inspection and enforcement 36 24 24 16 0 0 0 61 16 20
2017 Communications or public affairs 36 30 18 7 5 2 1 69 12 172
2017 Access to information and privacy 27 28 19 13 8 5 0 58 22 38
2017 Security 32 37 14 8 7 2 1 70 15 154
2017 Science and technology 27 26 28 7 12 0 0 53 19 38
2017 Library services 34 17 9 15 8 17 0 62 28 12
2017 Legal services 20 42 22 13 3 0 0 62 16 61
2017 Administration and operations 40 29 12 9 6 3 1 71 16 666
2017 Human resources 33 34 13 6 7 4 2 72 14 218
2017 Financial management 37 31 14 8 7 3 0 70 15 173
2017 Procurement 31 26 22 9 7 6 0 60 17 56
2017 Real property 26 35 18 13 8 0 0 61 21 66
2017 Materiel management 20 18 11 26 25 0 0 38 51 19
2017 Information management 28 18 30 8 9 4 2 49 19 82
2017 Information technology 31 30 17 13 6 2 0 63 20 249
2017 Internal audit 41 27 18 7 7 0 0 68 14 27
2017 Evaluation 52 11 15 14 4 4 0 66 19 24
2017 Data sciences 30 29 21 7 0 14 0 68 8 13
2017 Policy 34 31 16 8 6 4 1 69 14 759
2017 Project management 36 37 12 8 4 2 1 75 13 418
2017 Other services to the public 31 32 13 9 12 1 1 65 22 170
2017 None of the above 33 33 14 8 6 4 3 70 15 693
2014 Client contact centre 34 21 19 11 7 6 2 59 19 133
2014 Federal regulators 33 40 14 3 3 3 3 78 7 30
2014 Compliance, inspection and enforcement 33 28 13 13 8 4 0 64 23 23
2014 Communications or public affairs 33 31 17 6 9 4 0 67 16 240
2014 Access to information and privacy 46 21 12 4 4 10 2 77 10 42
2014 Security 30 29 18 14 7 2 0 61 21 143
2014 Science and technology 23 27 26 13 11 0 0 50 24 44
2014 Library services 41 20 11 0 18 10 0 68 20 11
2014 Legal services 20 30 15 22 5 6 2 55 29 65
2014 Administration and operations 30 29 17 13 8 3 1 62 21 799
2014 Human resources 27 35 18 9 8 2 1 63 18 190
2014 Financial management 27 36 16 12 6 3 1 64 19 191
2014 Procurement 24 32 21 14 6 3 0 58 21 66
2014 Real property 25 23 20 13 14 1 4 51 28 87
2014 Materiel management 27 33 20 6 0 13 0 69 7 15
2014 Information management 21 17 22 21 13 5 0 40 36 76
2014 Information technology 33 24 20 11 8 5 0 59 20 266
2014 Internal audit 31 44 9 0 11 4 0 78 12 22
2014 Evaluation 21 47 12 17 0 3 0 70 18 33
2014 Other services to the public 34 32 15 11 4 3 1 69 16 257
2014 None of the above 34 32 15 10 5 4 1 69 16 1278
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 35 37 27 107
2020 Federal regulators 32 30 39 18
2020 Compliance, inspection and enforcement 43 20 37 41
2020 Communications or public affairs 35 27 37 202
2020 Access to information and privacy 25 32 43 38
2020 Security 31 35 34 169
2020 Science and technology 32 35 32 39
2020 Legal services 25 34 41 79
2020 Administration and operations 36 36 28 671
2020 Human resources 36 38 26 233
2020 Financial management 38 30 32 241
2020 Procurement 20 43 37 65
2020 Real property 24 37 39 108
2020 Materiel management 35 30 36 19
2020 Information management 26 37 37 57
2020 Information technology 28 43 29 240
2020 Internal audit 49 26 25 19
2020 Evaluation 27 30 42 43
2020 Data sciences 35 26 39 55
2020 Policy 44 27 29 936
2020 Project management 42 30 28 482
2020 Other services to the public 34 38 28 178
2020 None of the above 44 31 25 490
2019 Client contact centre 36 36 27 77
2019 Federal regulators 48 25 27 17
2019 Compliance, inspection and enforcement 53 16 31 33
2019 Communications or public affairs 53 19 28 175
2019 Access to information and privacy 29 26 44 35
2019 Security 36 35 28 134
2019 Science and technology 31 35 34 42
2019 Legal services 37 29 34 82
2019 Administration and operations 39 36 25 556
2019 Human resources 32 37 31 206
2019 Financial management 45 27 28 205
2019 Procurement 29 43 28 62
2019 Real property 34 41 26 70
2019 Materiel management 45 21 34 11
2019 Information management 34 37 28 58
2019 Information technology 32 42 26 220
2019 Internal audit 39 12 48 22
2019 Evaluation 42 24 34 38
2019 Data sciences 36 29 35 23
2019 Policy 47 27 26 772
2019 Project management 49 25 25 380
2019 Other services to the public 34 52 15 150
2019 None of the above 44 30 26 444
2018 Client contact centre 32 41 28 86
2018 Federal regulators 45 16 40 14
2018 Compliance, inspection and enforcement 34 21 46 22
2018 Communications or public affairs 35 31 34 169
2018 Access to information and privacy 48 19 34 32
2018 Security 34 41 25 117
2018 Science and technology 42 29 28 38
2018 Legal services 40 21 38 65
2018 Administration and operations 37 37 25 547
2018 Human resources 32 35 33 171
2018 Financial management 46 27 27 181
2018 Procurement 21 37 42 51
2018 Real property 29 42 30 62
2018 Materiel management 14 44 43 16
2018 Information management 44 23 33 70
2018 Information technology 29 38 34 226
2018 Internal audit 48 14 38 21
2018 Evaluation 28 24 48 34
2018 Data sciences 29 23 48 22
2018 Policy 43 31 26 691
2018 Project management 45 29 26 367
2018 Other services to the public 40 33 28 144
2018 None of the above 35 39 26 409
2017 Client contact centre 36 32 32 97
2017 Compliance, inspection and enforcement 27 32 41 20
2017 Communications or public affairs 38 27 36 173
2017 Access to information and privacy 23 32 45 38
2017 Security 37 36 27 153
2017 Science and technology 37 36 26 38
2017 Library services 31 26 43 12
2017 Legal services 27 27 46 61
2017 Administration and operations 37 40 24 667
2017 Human resources 34 33 33 219
2017 Financial management 42 28 29 174
2017 Procurement 29 26 45 56
2017 Real property 30 30 40 67
2017 Materiel management 32 15 53 19
2017 Information management 43 29 28 82
2017 Information technology 26 46 28 252
2017 Internal audit 32 37 31 27
2017 Evaluation 29 33 37 24
2017 Data sciences 50 29 21 13
2017 Policy 41 32 27 760
2017 Project management 39 36 25 419
2017 Other services to the public 36 37 27 171
2017 None of the above 36 39 25 692
2014 Client contact centre 34 40 26 133
2014 Federal regulators 54 16 31 30
2014 Compliance, inspection and enforcement 38 41 21 23
2014 Communications or public affairs 38 26 35 240
2014 Access to information and privacy 23 33 44 42
2014 Security 35 32 33 143
2014 Science and technology 25 41 34 44
2014 Library services 10 57 33 11
2014 Legal services 31 20 49 65
2014 Administration and operations 39 33 29 799
2014 Human resources 39 27 34 191
2014 Financial management 42 26 31 191
2014 Procurement 29 30 41 66
2014 Real property 27 31 43 87
2014 Materiel management 27 33 40 15
2014 Information management 45 21 34 76
2014 Information technology 27 42 32 266
2014 Internal audit 56 26 18 22
2014 Evaluation 56 17 27 33
2014 Other services to the public 32 42 27 258
2014 None of the above 41 33 25 1280

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 13 59 22 0 0 6 38
2020 Compliance, inspection and enforcement 22 28 27 12 6 6 18
2020 Communications or public affairs 7 44 35 3 7 4 73
2020 Access to information and privacy 0 31 49 0 0 20 10
2020 Security 6 58 27 3 4 2 53
2020 Science and technology 22 39 24 0 7 8 13
2020 Legal services 5 44 25 5 5 15 20
2020 Administration and operations 13 58 15 3 6 4 243
2020 Human resources 6 58 24 3 4 5 87
2020 Financial management 6 58 24 1 6 5 93
2020 Procurement 24 53 23 0 0 0 13
2020 Real property 19 43 15 7 12 4 26
2020 Information management 26 41 20 0 13 0 15
2020 Information technology 24 27 33 5 4 7 67
2020 Evaluation 0 41 42 0 9 8 12
2020 Data sciences 11 32 26 10 16 5 19
2020 Policy 4 64 14 4 8 6 415
2020 Project management 9 53 16 6 11 5 201
2020 Other services to the public 6 57 16 11 2 8 62
2020 None of the above 13 56 16 6 3 6 220
2019 Client contact centre 36 40 4 7 7 7 29
2019 Compliance, inspection and enforcement 28 33 34 0 5 0 18
2019 Communications or public affairs 4 29 21 9 32 6 86
2019 Access to information and privacy 18 36 37 0 9 0 11
2019 Security 14 56 17 4 7 2 49
2019 Science and technology 24 17 7 21 31 0 12
2019 Legal services 10 57 17 3 10 3 30
2019 Administration and operations 11 58 16 4 5 5 217
2019 Human resources 14 51 25 2 2 6 68
2019 Financial management 7 53 19 4 10 7 91
2019 Procurement 16 40 27 0 11 5 18
2019 Real property 17 26 39 9 4 5 23
2019 Information management 14 14 29 10 29 4 20
2019 Information technology 18 31 26 4 15 6 68
2019 Evaluation 5 50 11 6 28 0 15
2019 Policy 5 65 10 5 10 5 360
2019 Project management 6 60 17 8 7 3 190
2019 Other services to the public 8 56 14 6 2 13 51
2019 None of the above 10 59 11 4 10 6 194
2018 Client contact centre 26 27 31 0 8 8 27
2018 Communications or public affairs 6 54 22 3 13 2 59
2018 Access to information and privacy 12 13 56 10 10 0 15
2018 Security 11 50 23 2 0 13 39
2018 Science and technology 6 42 24 0 16 12 16
2018 Legal services 8 40 26 4 15 7 26
2018 Administration and operations 11 50 19 5 9 6 201
2018 Human resources 9 46 29 2 10 5 57
2018 Financial management 8 49 33 2 4 4 85
2018 Procurement 10 43 38 10 0 0 11
2018 Real property 6 61 28 6 0 0 18
2018 Information management 10 31 43 0 12 4 30
2018 Information technology 14 29 35 0 11 11 64
2018 Internal audit 20 39 20 10 10 0 10
2018 Policy 4 62 17 7 6 5 292
2018 Project management 4 54 20 7 8 6 167
2018 Other services to the public 9 59 5 17 3 7 57
2018 None of the above 11 56 11 9 6 8 145
2017 Client contact centre 14 52 26 0 8 0 34
2017 Communications or public affairs 4 35 29 5 15 12 66
2017 Security 22 42 16 5 12 4 55
2017 Science and technology 11 26 38 0 25 0 14
2017 Legal services 11 23 42 6 6 12 17
2017 Administration and operations 16 42 21 5 7 10 243
2017 Human resources 13 47 24 1 11 4 75
2017 Financial management 8 53 25 1 5 8 73
2017 Procurement 27 36 31 6 0 0 17
2017 Real property 29 19 20 5 18 9 19
2017 Information management 3 49 25 3 13 8 34
2017 Information technology 19 27 41 2 3 9 67
2017 Policy 4 52 13 9 13 7 309
2017 Project management 5 62 15 6 6 5 166
2017 Other services to the public 9 50 21 11 5 5 60
2017 None of the above 9 52 16 9 7 7 250
2014 Client contact centre 9 52 27 9 9999 4 45
2014 Federal regulators 0 68 6 13 9999 13 16
2014 Communications or public affairs 0 48 30 9 9999 14 89
2014 Access to information and privacy 20 30 50 0 9999 0 10
2014 Security 14 53 18 6 9999 10 50
2014 Science and technology 15 0 50 35 9999 0 12
2014 Legal services 25 59 16 0 9999 0 20
2014 Administration and operations 11 54 21 7 9999 8 311
2014 Human resources 9 39 36 5 9999 10 75
2014 Financial management 10 45 30 11 9999 5 81
2014 Procurement 11 37 37 16 9999 0 19
2014 Real property 30 18 31 13 9999 9 23
2014 Information management 27 35 32 3 9999 3 34
2014 Information technology 17 26 36 17 9999 4 72
2014 Internal audit 7 48 32 13 9999 0 12
2014 Evaluation 5 58 16 10 9999 11 18
2014 Other services to the public 12 61 13 7 9999 7 83
2014 None of the above 7 65 8 12 9999 9 529
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 106
2020 Federal regulators 29 71 18
2020 Communications or public affairs 12 88 202
2020 Access to information and privacy 13 87 38
2020 Security 12 88 170
2020 Science and technology 13 87 39
2020 Library services 0 100 11
2020 Legal services 6 94 78
2020 Administration and operations 12 88 668
2020 Human resources 10 90 234
2020 Financial management 9 91 239
2020 Real property 15 85 108
2020 Information management 10 90 57
2020 Information technology 9 91 239
2020 Internal audit 0 100 19
2020 Policy 11 89 935
2020 Project management 11 89 481
2020 Other services to the public 14 86 178
2020 None of the above 11 89 490
2019 Client contact centre 12 88 75
2019 Compliance, inspection and enforcement 16 84 33
2019 Communications or public affairs 15 85 173
2019 Access to information and privacy 14 86 35
2019 Security 13 87 134
2019 Science and technology 16 84 42
2019 Legal services 13 87 82
2019 Administration and operations 15 85 557
2019 Human resources 12 88 206
2019 Financial management 13 87 205
2019 Real property 19 81 71
2019 Information management 10 90 58
2019 Information technology 9 91 220
2019 Evaluation 14 86 38
2019 Policy 11 89 772
2019 Project management 17 83 380
2019 Other services to the public 15 85 150
2019 None of the above 12 88 444
2018 Client contact centre 16 84 86
2018 Communications or public affairs 15 85 168
2018 Security 14 86 118
2018 Legal services 17 83 65
2018 Administration and operations 15 85 548
2018 Human resources 6 94 169
2018 Financial management 12 88 181
2018 Procurement 14 86 51
2018 Real property 23 77 64
2018 Information management 12 88 69
2018 Information technology 10 90 226
2018 Evaluation 22 78 34
2018 Policy 12 88 691
2018 Project management 15 85 367
2018 Other services to the public 16 84 144
2018 None of the above 9 91 408

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 10
2020 Communications or public affairs 30 70 24
2020 Security 57 43 21
2020 Administration and operations 49 51 79
2020 Human resources 45 55 25
2020 Financial management 39 61 23
2020 Real property 52 48 16
2020 Information technology 34 66 21
2020 Policy 29 71 107
2020 Project management 36 64 51
2020 Other services to the public 32 68 26
2020 None of the above 43 57 52
2019 Communications or public affairs 32 68 26
2019 Security 36 64 18
2019 Administration and operations 47 53 84
2019 Human resources 57 43 25
2019 Financial management 45 55 27
2019 Real property 46 54 13
2019 Information technology 56 44 21
2019 Policy 30 70 90
2019 Project management 33 67 62
2019 None of the above 31 69 54
2018 Client contact centre 31 69 15
2018 Communications or public affairs 44 56 25
2018 Security 42 58 16
2018 Legal services 57 43 11
2018 Administration and operations 43 57 83
2018 Financial management 33 67 22
2018 Information technology 54 46 22
2018 Policy 26 74 85
2018 Project management 44 56 55
2018 Other services to the public 46 54 24
2018 None of the above 49 51 37

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 10
2020 Communications or public affairs 79 21 24
2020 Security 56 44 21
2020 Administration and operations 64 36 79
2020 Human resources 47 53 25
2020 Financial management 74 26 23
2020 Real property 62 38 16
2020 Information technology 61 39 21
2020 Policy 69 31 107
2020 Project management 70 30 51
2020 Other services to the public 73 27 26
2020 None of the above 68 32 52
2019 Communications or public affairs 78 22 26
2019 Security 75 25 18
2019 Administration and operations 64 36 84
2019 Human resources 49 51 25
2019 Financial management 66 34 27
2019 Information technology 53 47 21
2019 Policy 84 16 90
2019 Project management 66 34 62
2019 Other services to the public 67 33 22
2019 None of the above 74 26 54
2018 Client contact centre 42 58 15
2018 Communications or public affairs 79 21 25
2018 Security 58 42 16
2018 Administration and operations 69 31 83
2018 Financial management 74 26 22
2018 Information technology 69 31 22
2018 Policy 72 28 85
2018 Project management 65 35 55
2018 Other services to the public 66 34 24
2018 None of the above 63 37 37

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Security 0 100 21
2020 Policy 11 89 107
2020 Other services to the public 0 100 26
2019 Administration and operations 7 93 84
2019 Real property 0 100 13
2019 Policy 6 94 90
2019 None of the above 9 91 54
2018 Administration and operations 12 88 83
2018 Financial management 21 79 22
2018 Policy 6 94 85

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Communications or public affairs 0 100 24
2020 Security 0 100 21
2020 Administration and operations 0 100 79
2020 Human resources 0 100 25
2020 Financial management 0 100 23
2020 Real property 0 100 16
2020 Information technology 0 100 21
2020 Policy 0 100 107
2020 Project management 0 100 51
2020 Other services to the public 0 100 26
2020 None of the above 0 100 52
2019 Communications or public affairs 0 100 26
2019 Security 0 100 18
2019 Legal services 0 100 11
2019 Administration and operations 0 100 84
2019 Human resources 0 100 25
2019 Financial management 0 100 27
2019 Real property 0 100 13
2019 Information technology 0 100 21
2019 Policy 0 100 90
2019 Project management 0 100 62
2019 Other services to the public 0 100 22
2019 None of the above 0 100 54
2018 Client contact centre 0 100 15
2018 Communications or public affairs 0 100 25
2018 Security 0 100 16
2018 Legal services 0 100 11
2018 Administration and operations 0 100 83
2018 Human resources 0 100 11
2018 Real property 0 100 14
2018 Information technology 0 100 22
2018 Policy 0 100 85
2018 Project management 0 100 55
2018 Other services to the public 0 100 24
2018 None of the above 0 100 37

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Communications or public affairs 0 100 24
2020 Administration and operations 7 93 79
2020 Policy 5 95 107
2020 None of the above 0 100 52
2019 Real property 0 100 13
2019 Information technology 0 100 21
2019 Policy 9 91 90
2019 Other services to the public 0 100 22
2018 Client contact centre 0 100 15
2018 Security 0 100 16
2018 Human resources 0 100 11
2018 Real property 0 100 14
2018 Information technology 0 100 22
2018 Other services to the public 0 100 24
2018 None of the above 0 100 37

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 24
2020 Administration and operations 8 92 79
2020 Financial management 0 100 23
2020 Real property 0 100 16
2020 Policy 6 94 107
2020 None of the above 9 91 52
2019 Legal services 0 100 11
2019 Human resources 0 100 25
2019 Financial management 0 100 27
2019 Information technology 0 100 21
2019 Policy 6 94 90
2018 Client contact centre 0 100 15
2018 Legal services 0 100 11
2018 Human resources 0 100 11
2018 Real property 0 100 14
2018 Information technology 0 100 22

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 24
2020 Security 0 100 21
2020 Administration and operations 9 91 79
2020 Real property 0 100 16
2020 Project management 0 100 51
2019 Communications or public affairs 0 100 26
2019 Real property 0 100 13
2018 Security 0 100 16
2018 Human resources 0 100 11
2018 Real property 0 100 14
2018 Information technology 0 100 22
2018 Other services to the public 0 100 24

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 33 67 24
2020 Security 43 57 21
2020 Administration and operations 46 54 79
2020 Human resources 24 76 25
2020 Financial management 35 65 23
2020 Real property 55 45 16
2020 Information technology 48 52 21
2020 Policy 49 51 107
2020 Project management 31 69 51
2020 Other services to the public 34 66 26
2020 None of the above 48 52 52
2019 Communications or public affairs 29 71 25
2019 Security 43 57 18
2019 Legal services 55 45 11
2019 Administration and operations 36 64 82
2019 Human resources 28 72 25
2019 Financial management 37 63 27
2019 Real property 38 62 13
2019 Information technology 39 61 21
2019 Policy 42 58 90
2019 Project management 45 55 61
2019 Other services to the public 40 60 22
2019 None of the above 50 50 54
2018 Communications or public affairs 60 40 25
2018 Security 30 70 16
2018 Legal services 52 48 11
2018 Administration and operations 46 54 83
2018 Human resources 45 55 11
2018 Financial management 37 63 22
2018 Information technology 41 59 22
2018 Policy 41 59 85
2018 Project management 39 61 55
2018 Other services to the public 33 67 24
2018 None of the above 42 58 37

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 37 63 24
2020 Security 38 62 21
2020 Administration and operations 42 58 79
2020 Human resources 39 61 25
2020 Financial management 53 47 23
2020 Real property 49 51 16
2020 Information technology 37 63 21
2020 Policy 47 53 107
2020 Project management 50 50 51
2020 Other services to the public 35 65 26
2020 None of the above 43 57 52
2019 Communications or public affairs 48 52 25
2019 Security 40 60 18
2019 Administration and operations 38 62 82
2019 Financial management 59 41 27
2019 Real property 54 46 13
2019 Information technology 29 71 21
2019 Policy 41 59 90
2019 Project management 35 65 61
2019 Other services to the public 35 65 22
2019 None of the above 48 52 54
2018 Client contact centre 42 58 15
2018 Communications or public affairs 54 46 25
2018 Security 31 69 16
2018 Legal services 47 53 11
2018 Administration and operations 41 59 83
2018 Financial management 60 40 22
2018 Information technology 46 54 22
2018 Policy 44 56 85
2018 Project management 38 62 55
2018 Other services to the public 34 66 24
2018 None of the above 38 62 37

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 34 66 24
2020 Security 57 43 21
2020 Administration and operations 43 57 79
2020 Human resources 23 77 25
2020 Financial management 57 43 23
2020 Real property 68 32 16
2020 Information technology 62 38 21
2020 Policy 47 53 107
2020 Project management 45 55 51
2020 Other services to the public 41 59 26
2020 None of the above 54 46 52
2019 Communications or public affairs 67 33 25
2019 Security 55 45 18
2019 Legal services 55 45 11
2019 Administration and operations 47 53 82
2019 Human resources 58 42 25
2019 Financial management 37 63 27
2019 Real property 55 45 13
2019 Information technology 40 60 21
2019 Policy 47 53 90
2019 Project management 45 55 61
2019 Other services to the public 41 59 22
2019 None of the above 46 54 54
2018 Client contact centre 46 54 15
2018 Communications or public affairs 49 51 25
2018 Legal services 55 45 11
2018 Administration and operations 44 56 83
2018 Financial management 51 49 22
2018 Real property 65 35 14
2018 Information technology 42 58 22
2018 Policy 44 56 85
2018 Project management 53 47 55
2018 Other services to the public 44 56 24
2018 None of the above 42 58 37

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 54 46 24
2020 Security 37 63 21
2020 Administration and operations 53 47 79
2020 Human resources 28 72 25
2020 Financial management 57 43 23
2020 Real property 49 51 16
2020 Information technology 52 48 21
2020 Policy 41 59 107
2020 Project management 45 55 51
2020 Other services to the public 46 54 26
2020 None of the above 49 51 52
2019 Communications or public affairs 41 59 25
2019 Security 45 55 18
2019 Legal services 46 54 11
2019 Administration and operations 45 55 82
2019 Human resources 30 70 25
2019 Financial management 51 49 27
2019 Real property 47 53 13
2019 Information technology 33 67 21
2019 Policy 39 61 90
2019 Project management 46 54 61
2019 Other services to the public 69 31 22
2019 None of the above 54 46 54
2018 Communications or public affairs 52 48 25
2018 Administration and operations 54 46 83
2018 Financial management 47 53 22
2018 Real property 43 57 14
2018 Information technology 40 60 22
2018 Policy 50 50 85
2018 Project management 42 58 55
2018 Other services to the public 36 64 24
2018 None of the above 52 48 37

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 37 63 24
2020 Security 33 67 21
2020 Administration and operations 38 62 79
2020 Human resources 19 81 25
2020 Financial management 44 56 23
2020 Real property 44 56 16
2020 Information technology 43 57 21
2020 Policy 37 63 107
2020 Project management 46 54 51
2020 Other services to the public 37 63 26
2020 None of the above 40 60 52
2019 Communications or public affairs 29 71 25
2019 Security 45 55 18
2019 Administration and operations 20 80 82
2019 Human resources 39 61 25
2019 Financial management 30 70 27
2019 Real property 47 53 13
2019 Policy 41 59 90
2019 Project management 28 72 61
2019 Other services to the public 31 69 22
2019 None of the above 33 67 54
2018 Communications or public affairs 35 65 25
2018 Administration and operations 33 67 83
2018 Financial management 63 37 22
2018 Real property 42 58 14
2018 Information technology 33 67 22
2018 Policy 38 62 85
2018 Project management 37 63 55
2018 Other services to the public 35 65 24
2018 None of the above 35 65 37

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 10
2020 Communications or public affairs 54 46 24
2020 Security 47 53 21
2020 Administration and operations 48 52 79
2020 Human resources 49 51 25
2020 Financial management 78 22 23
2020 Real property 36 64 16
2020 Information technology 53 47 21
2020 Policy 52 48 107
2020 Project management 45 55 51
2020 Other services to the public 63 37 26
2020 None of the above 43 57 52
2019 Communications or public affairs 75 25 25
2019 Security 39 61 18
2019 Legal services 55 45 11
2019 Administration and operations 54 46 82
2019 Human resources 34 66 25
2019 Financial management 66 34 27
2019 Information technology 56 44 21
2019 Policy 46 54 90
2019 Project management 54 46 61
2019 Other services to the public 61 39 22
2019 None of the above 60 40 54
2018 Client contact centre 53 47 15
2018 Communications or public affairs 64 36 25
2018 Security 43 57 16
2018 Administration and operations 49 51 83
2018 Human resources 53 47 11
2018 Financial management 69 31 22
2018 Real property 49 51 14
2018 Information technology 45 55 22
2018 Policy 48 52 85
2018 Project management 47 53 55
2018 Other services to the public 47 53 24
2018 None of the above 65 35 37

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 36 64 24
2020 Security 42 58 21
2020 Administration and operations 39 61 79
2020 Human resources 31 69 25
2020 Financial management 40 60 23
2020 Information technology 47 53 21
2020 Policy 36 64 107
2020 Project management 27 73 51
2020 Other services to the public 45 55 26
2020 None of the above 32 68 52
2019 Communications or public affairs 41 59 25
2019 Security 44 56 18
2019 Administration and operations 24 76 82
2019 Human resources 16 84 25
2019 Financial management 45 55 27
2019 Information technology 33 67 21
2019 Policy 32 68 90
2019 Project management 34 66 61
2019 Other services to the public 41 59 22
2019 None of the above 30 70 54
2018 Communications or public affairs 31 69 25
2018 Administration and operations 32 68 83
2018 Human resources 53 47 11
2018 Financial management 49 51 22
2018 Information technology 31 69 22
2018 Policy 33 67 85
2018 Project management 28 72 55
2018 Other services to the public 31 69 24
2018 None of the above 36 64 37

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Communications or public affairs 0 100 24
2020 Security 0 100 21
2020 Human resources 0 100 25
2020 Real property 0 100 16
2020 Information technology 0 100 21
2020 Other services to the public 0 100 26
2019 Communications or public affairs 0 100 25
2019 Security 0 100 18
2019 Legal services 0 100 11
2019 Administration and operations 0 100 82
2019 Human resources 0 100 25
2019 Real property 0 100 13
2019 Information technology 0 100 21
2019 Policy 0 100 90
2019 Other services to the public 0 100 22
2019 None of the above 0 100 54
2018 Client contact centre 0 100 15
2018 Security 0 100 16
2018 Human resources 0 100 11
2018 Real property 0 100 14
2018 Information technology 0 100 22
2018 Other services to the public 0 100 24
2018 None of the above 0 100 37

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 24
2020 Administration and operations 8 92 79
2020 Real property 0 100 16
2020 Policy 6 94 107
2020 Project management 10 90 51
2019 Administration and operations 10 90 82
2019 Human resources 0 100 25
2019 Policy 14 86 90
2019 Project management 15 85 61
2019 Other services to the public 0 100 22
2018 Client contact centre 0 100 15
2018 Administration and operations 7 93 83
2018 Information technology 0 100 22
2018 Policy 9 91 85
2018 Project management 18 82 55

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 24
2020 Administration and operations 16 84 79
2020 Financial management 22 78 23
2020 Policy 17 83 107
2020 Project management 12 88 51
2020 None of the above 16 84 52
2019 Administration and operations 13 87 82
2019 Financial management 26 74 27
2019 Information technology 24 76 21
2019 Policy 10 90 90
2019 Project management 10 90 61
2019 None of the above 22 78 54
2018 Administration and operations 20 80 83
2018 Financial management 28 72 22
2018 Policy 12 88 85
2018 Project management 11 89 55

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 66 34 24
2020 Security 65 35 21
2020 Administration and operations 53 47 79
2020 Human resources 32 68 25
2020 Financial management 66 34 23
2020 Real property 60 40 16
2020 Information technology 56 44 21
2020 Policy 46 54 107
2020 Project management 56 44 51
2020 Other services to the public 45 55 26
2020 None of the above 55 45 52
2019 Communications or public affairs 63 37 25
2019 Security 58 42 18
2019 Administration and operations 47 53 82
2019 Human resources 36 64 25
2019 Financial management 44 56 27
2019 Real property 55 45 13
2019 Information technology 39 61 21
2019 Policy 50 50 90
2019 Project management 37 63 61
2019 Other services to the public 49 51 22
2019 None of the above 61 39 54
2018 Client contact centre 30 70 15
2018 Communications or public affairs 48 52 25
2018 Legal services 50 50 11
2018 Administration and operations 49 51 83
2018 Financial management 58 42 22
2018 Real property 48 52 14
2018 Information technology 55 45 22
2018 Policy 48 52 85
2018 Project management 48 52 55
2018 Other services to the public 41 59 24
2018 None of the above 56 44 37

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 33 67 79
2020 Financial management 30 70 23
2020 Real property 38 62 16
2020 Policy 27 73 107
2020 Project management 14 86 51
2020 None of the above 21 79 52
2019 Legal services 46 54 11
2019 Administration and operations 24 76 82
2019 Human resources 19 81 25
2019 Financial management 29 71 27
2019 Policy 28 72 90
2019 Project management 27 73 61
2019 Other services to the public 32 68 22
2019 None of the above 29 71 54
2018 Communications or public affairs 44 56 25
2018 Security 30 70 16
2018 Administration and operations 43 57 83
2018 Financial management 28 72 22
2018 Real property 0 100 14
2018 Information technology 24 76 22
2018 Policy 33 67 85
2018 Project management 24 76 55
2018 Other services to the public 28 72 24
2018 None of the above 28 72 37

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 25 75 24
2020 Administration and operations 23 77 79
2020 Policy 18 82 107
2020 Project management 16 84 51
2020 None of the above 13 87 52
2019 Administration and operations 19 81 82
2019 Human resources 17 83 25
2019 Information technology 24 76 21
2019 Policy 18 82 90
2019 Project management 10 90 61
2019 Other services to the public 23 77 22
2019 None of the above 11 89 54
2018 Policy 7 93 85
2018 Project management 11 89 55
2018 None of the above 22 78 37

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 51 49 24
2020 Security 47 53 21
2020 Administration and operations 53 47 79
2020 Human resources 52 48 25
2020 Financial management 48 52 23
2020 Real property 64 36 16
2020 Information technology 43 57 21
2020 Policy 59 41 107
2020 Project management 60 40 51
2020 Other services to the public 53 47 26
2020 None of the above 44 56 52
2019 Communications or public affairs 47 53 25
2019 Security 54 46 18
2019 Administration and operations 36 64 82
2019 Human resources 60 40 25
2019 Financial management 43 57 27
2019 Real property 54 46 13
2019 Information technology 46 54 21
2019 Policy 58 42 90
2019 Project management 48 52 61
2019 Other services to the public 55 45 22
2019 None of the above 50 50 54
2018 Client contact centre 66 34 15
2018 Communications or public affairs 60 40 25
2018 Security 49 51 16
2018 Legal services 56 44 11
2018 Administration and operations 62 38 83
2018 Human resources 55 45 11
2018 Financial management 55 45 22
2018 Real property 43 57 14
2018 Information technology 51 49 22
2018 Policy 56 44 85
2018 Project management 56 44 55
2018 Other services to the public 43 57 24
2018 None of the above 50 50 37

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 34 66 24
2020 Security 28 72 21
2020 Administration and operations 24 76 79
2020 Human resources 20 80 25
2020 Financial management 30 70 23
2020 Real property 38 62 16
2020 Policy 31 69 107
2020 Project management 31 69 51
2020 Other services to the public 27 73 26
2020 None of the above 31 69 52
2019 Communications or public affairs 21 79 25
2019 Administration and operations 29 71 82
2019 Human resources 24 76 25
2019 Real property 39 61 13
2019 Information technology 27 73 21
2019 Policy 23 77 90
2019 Project management 27 73 61
2019 Other services to the public 33 67 22
2019 None of the above 29 71 54
2018 Communications or public affairs 35 65 25
2018 Administration and operations 36 64 83
2018 Human resources 46 54 11
2018 Financial management 37 63 22
2018 Real property 37 63 14
2018 Information technology 37 63 22
2018 Policy 18 82 85
2018 Project management 32 68 55
2018 None of the above 35 65 37

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 11 89 79
2020 Financial management 0 100 23
2020 Policy 16 84 107
2020 Project management 19 81 51
2020 None of the above 14 86 52
2019 Administration and operations 12 88 82
2019 Human resources 0 100 25
2019 Policy 24 76 90
2019 Project management 14 86 61
2018 Communications or public affairs 23 77 25
2018 Legal services 0 100 11
2018 Administration and operations 16 84 83
2018 Human resources 0 100 11
2018 Policy 12 88 85
2018 Project management 15 85 55
2018 Other services to the public 26 74 24
2018 None of the above 16 84 37

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Administration and operations 10 90 79
2020 Financial management 30 70 23
2020 Policy 15 85 107
2020 Project management 12 88 51
2020 Other services to the public 19 81 26
2020 None of the above 18 82 52
2019 Security 34 66 18
2019 Administration and operations 14 86 82
2019 Policy 12 88 90
2019 Project management 8 92 61
2019 None of the above 9 91 54
2018 Administration and operations 16 84 83
2018 Human resources 0 100 11
2018 Financial management 28 72 22
2018 Policy 6 94 85

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 14 86 79
2020 Financial management 22 78 23
2020 Policy 18 82 107
2019 Administration and operations 10 90 82
2019 Policy 14 86 90
2019 Project management 16 84 61
2018 Administration and operations 15 85 83
2018 Policy 11 89 85
2018 Project management 11 89 55

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Information technology 0 100 21
2020 Policy 7 93 107
2019 Communications or public affairs 0 100 25
2019 Security 0 100 18
2019 Legal services 0 100 11
2019 Administration and operations 7 93 82
2019 Real property 0 100 13
2019 None of the above 0 100 54
2018 Client contact centre 0 100 15
2018 Administration and operations 7 93 83
2018 Real property 0 100 14

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Administration and operations 10 90 79
2020 Information technology 0 100 21
2020 Policy 18 82 107
2020 Project management 14 86 51
2020 None of the above 13 87 52
2019 Administration and operations 9 91 82
2019 Information technology 29 71 21
2019 Policy 12 88 90
2019 Project management 14 86 61
2019 None of the above 9 91 54
2018 Client contact centre 0 100 15
2018 Security 32 68 16
2018 Legal services 48 52 11
2018 Administration and operations 11 89 83
2018 Financial management 23 77 22
2018 Real property 0 100 14
2018 Policy 7 93 85
2018 Project management 24 76 55

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 10 90 79
2020 Human resources 23 77 25
2020 Information technology 23 77 21
2020 Policy 15 85 107
2020 Project management 16 84 51
2019 Legal services 0 100 11
2019 Administration and operations 18 82 82
2019 Policy 18 82 90
2019 Project management 9 91 61
2019 Other services to the public 31 69 22
2019 None of the above 18 82 54
2018 Administration and operations 17 83 83
2018 Human resources 0 100 11
2018 Financial management 28 72 22
2018 Policy 11 89 85
2018 Other services to the public 0 100 24
2018 None of the above 26 74 37

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 10
2020 Communications or public affairs 24 76 24
2020 Security 33 67 21
2020 Administration and operations 24 76 79
2020 Human resources 20 80 25
2020 Financial management 29 71 23
2020 Information technology 38 62 21
2020 Policy 20 80 107
2020 Project management 20 80 51
2020 Other services to the public 28 72 26
2020 None of the above 35 65 52
2019 Communications or public affairs 38 62 25
2019 Administration and operations 29 71 82
2019 Human resources 29 71 25
2019 Financial management 38 62 27
2019 Information technology 30 70 21
2019 Policy 23 77 90
2019 Project management 31 69 61
2019 Other services to the public 22 78 22
2019 None of the above 28 72 54
2018 Communications or public affairs 24 76 25
2018 Administration and operations 17 83 83
2018 Real property 35 65 14
2018 Information technology 27 73 22
2018 Policy 30 70 85
2018 Project management 23 77 55
2018 Other services to the public 45 55 24
2018 None of the above 25 75 37

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 11 89 99
2019 Security 0 100 18
2019 Real property 0 100 13
2018 Administration and operations 10 90 77
2018 Real property 0 100 14
2018 Policy 9 91 83
2018 Project management 10 90 54
2018 Other services to the public 0 100 23

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 26 74 99
2019 Administration and operations 24 76 76
2019 None of the above 29 71 54
2018 Communications or public affairs 24 76 24
2018 Administration and operations 19 81 77
2018 Real property 0 100 14
2018 Policy 27 73 83
2018 Project management 11 89 54
2018 Other services to the public 22 78 23

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 6 94 99
2019 Security 0 100 18
2019 Administration and operations 15 85 76
2019 Real property 0 100 13
2018 Security 0 100 15
2018 Administration and operations 9 91 77
2018 Real property 0 100 14
2018 Project management 15 85 54

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 21
2019 Security 0 100 18
2019 Real property 0 100 13
2018 Administration and operations 16 84 77
2018 Financial management 0 100 21
2018 Real property 0 100 14
2018 Project management 11 89 54

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 6 94 99
2019 Administration and operations 8 92 76
2018 Client contact centre 0 100 15
2018 Administration and operations 11 89 77
2018 Human resources 0 100 10
2018 Real property 0 100 14
2018 Policy 7 93 83
2018 Project management 11 89 54

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 21
2020 Policy 12 88 99
2019 Security 0 100 18
2019 Administration and operations 9 91 76
2019 None of the above 12 88 54
2018 Communications or public affairs 22 78 24
2018 Administration and operations 12 88 77
2018 Financial management 29 71 21
2018 Policy 11 89 83
2018 Project management 15 85 54

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 19 81 99
2019 Communications or public affairs 18 82 25
2019 Administration and operations 16 84 76
2019 None of the above 10 90 54
2018 Administration and operations 16 84 77
2018 Information technology 0 100 19
2018 Policy 20 80 83
2018 Project management 13 87 54
2018 Other services to the public 0 100 23
2018 None of the above 14 86 37

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 12 88 99
2019 Communications or public affairs 23 77 25
2019 Administration and operations 12 88 76
2019 Real property 0 100 13
2019 None of the above 12 88 54
2018 Client contact centre 0 100 15
2018 Administration and operations 9 91 77
2018 Human resources 0 100 10
2018 Policy 12 88 83
2018 Project management 17 83 54
2018 Other services to the public 0 100 23
2018 None of the above 17 83 37

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 13 87 99
2019 Administration and operations 10 90 76
2019 Real property 0 100 13
2019 None of the above 13 87 54
2018 Client contact centre 0 100 15
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Administration and operations 15 85 77
2018 Human resources 0 100 10
2018 Policy 19 81 83
2018 Other services to the public 0 100 23

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 33 67 21
2020 Policy 45 55 99
2019 Communications or public affairs 30 70 25
2019 Legal services 46 54 11
2019 Administration and operations 38 62 76
2019 Real property 61 39 13
2019 None of the above 48 52 54
2018 Communications or public affairs 32 68 24
2018 Administration and operations 29 71 77
2018 Financial management 32 68 21
2018 Real property 41 59 14
2018 Policy 31 69 83
2018 Project management 33 67 54
2018 Other services to the public 56 44 23
2018 None of the above 40 60 37

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 13 87 99
2019 Communications or public affairs 26 74 25
2019 Legal services 0 100 11
2019 Administration and operations 13 87 76
2019 None of the above 9 91 54
2018 Security 0 100 15
2018 Administration and operations 9 91 77
2018 Human resources 0 100 10
2018 Policy 13 87 83
2018 Project management 11 89 54
2018 None of the above 22 78 37

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 62 38 21
2020 Policy 58 42 99
2019 Communications or public affairs 44 56 25
2019 Security 44 56 18
2019 Administration and operations 47 53 76
2019 None of the above 72 28 54
2018 Client contact centre 33 67 15
2018 Communications or public affairs 64 36 24
2018 Security 60 40 15
2018 Administration and operations 44 56 77
2018 Financial management 68 32 21
2018 Information technology 37 63 19
2018 Policy 45 55 83
2018 Project management 54 46 54
2018 Other services to the public 52 48 23
2018 None of the above 52 48 37

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Information technology 0 100 21
2019 Security 0 100 18
2019 Legal services 0 100 11
2019 Real property 0 100 13
2018 Client contact centre 0 100 15
2018 Communications or public affairs 0 100 24
2018 Legal services 0 100 10
2018 Human resources 0 100 10
2018 Financial management 0 100 21
2018 Information technology 0 100 19
2018 Other services to the public 0 100 23

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 71 29 21
2020 Policy 62 38 99
2019 Communications or public affairs 71 29 25
2019 Security 38 62 18
2019 Legal services 46 54 11
2019 Administration and operations 45 55 76
2019 Real property 61 39 13
2019 None of the above 67 33 54
2018 Client contact centre 33 67 15
2018 Communications or public affairs 55 45 24
2018 Security 53 47 15
2018 Administration and operations 55 45 77
2018 Human resources 48 52 10
2018 Financial management 61 39 21
2018 Information technology 42 58 19
2018 Policy 60 40 83
2018 Project management 55 45 54
2018 Other services to the public 61 39 23
2018 None of the above 56 44 37

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 10
2020 Information technology 0 100 21
2019 Real property 0 100 13
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Legal services 0 100 10
2018 Human resources 0 100 10
2018 Information technology 0 100 19
2018 Policy 0 100 83
2018 Project management 0 100 54
2018 Other services to the public 0 100 23

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 21
2020 Policy 12 88 99
2019 Legal services 0 100 11
2019 Administration and operations 9 91 76
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Administration and operations 13 87 77
2018 Real property 0 100 14
2018 Policy 10 90 83
2018 Project management 11 89 54
2018 None of the above 14 86 37

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 21 24 6 5 29 8 45 17 106
2020 Federal regulators 0 10 23 5 23 34 5 16 47 18
2020 Compliance, inspection and enforcement 13 21 10 11 3 40 3 59 24 41
2020 Communications or public affairs 9 16 17 10 6 35 7 44 27 202
2020 Access to information and privacy 21 18 10 3 8 35 5 65 17 38
2020 Security 14 15 19 12 8 26 6 43 29 170
2020 Science and technology 22 25 18 5 5 20 5 62 13 39
2020 Legal services 9 11 21 15 8 31 5 31 36 78
2020 Administration and operations 17 20 17 8 6 25 6 54 21 668
2020 Human resources 19 16 16 4 1 33 10 62 9 233
2020 Financial management 19 11 13 7 6 40 5 54 22 240
2020 Procurement 22 24 9 5 0 28 11 77 8 64
2020 Real property 11 12 22 4 7 38 6 40 21 108
2020 Materiel management 15 16 34 0 0 29 5 48 0 19
2020 Information management 17 10 21 3 2 39 9 51 9 57
2020 Information technology 19 16 15 5 8 28 9 55 21 240
2020 Internal audit 5 14 21 0 0 53 5 48 0 19
2020 Evaluation 15 7 13 5 11 40 9 43 31 43
2020 Data sciences 16 11 13 4 11 33 13 50 27 55
2020 Policy 8 14 18 12 9 33 5 36 35 937
2020 Project management 6 15 17 10 8 37 7 37 33 478
2020 Other services to the public 7 17 19 11 10 31 6 37 33 177
2020 None of the above 11 14 16 15 10 30 4 37 39 488
2019 Client contact centre 7 21 13 6 8 34 11 51 25 77
2019 Federal regulators 0 12 24 25 20 18 0 15 56 17
2019 Compliance, inspection and enforcement 9 24 12 19 6 28 3 47 36 33
2019 Communications or public affairs 10 14 14 11 9 33 10 41 35 175
2019 Access to information and privacy 8 11 19 11 14 23 15 30 39 35
2019 Security 9 22 24 9 8 27 2 44 23 134
2019 Science and technology 9 13 19 9 11 26 12 36 33 42
2019 Legal services 8 17 20 9 11 27 7 39 31 82
2019 Administration and operations 13 20 21 9 9 22 8 46 25 558
2019 Human resources 18 12 16 5 4 35 9 53 18 206
2019 Financial management 12 15 19 6 6 32 9 47 21 205
2019 Procurement 19 16 19 7 0 24 16 57 12 62
2019 Real property 9 20 16 4 16 29 6 45 31 71
2019 Materiel management 9 12 27 27 0 16 9 28 36 11
2019 Information management 7 23 21 0 7 37 5 52 12 57
2019 Information technology 17 11 27 6 4 28 7 43 15 219
2019 Internal audit 6 8 25 0 0 32 30 35 0 22
2019 Evaluation 13 12 12 16 12 30 5 39 43 38
2019 Data sciences 21 13 8 8 11 28 11 56 31 23
2019 Policy 10 16 19 13 9 28 4 39 33 772
2019 Project management 7 17 23 12 10 26 5 34 32 381
2019 Other services to the public 11 18 16 13 13 22 8 41 37 148
2019 None of the above 10 16 20 11 8 31 4 40 29 444
2018 Client contact centre 8 23 22 9 4 29 5 47 20 88
2018 Federal regulators 15 8 12 15 19 31 0 33 49 14
2018 Compliance, inspection and enforcement 13 4 29 4 18 23 9 25 32 22
2018 Communications or public affairs 11 15 20 8 9 31 6 41 27 168
2018 Access to information and privacy 15 9 27 6 6 31 6 38 19 32
2018 Security 16 20 21 10 8 21 4 47 24 117
2018 Science and technology 3 8 29 15 5 31 9 18 33 38
2018 Legal services 3 14 20 8 6 41 8 34 28 64
2018 Administration and operations 13 18 21 10 10 23 6 43 27 546
2018 Human resources 18 24 17 6 6 24 6 59 16 171
2018 Financial management 15 17 24 4 6 26 9 49 15 181
2018 Procurement 12 18 20 8 6 27 10 47 22 51
2018 Real property 12 14 22 9 21 21 1 34 38 63
2018 Materiel management 34 22 29 0 0 15 0 66 0 16
2018 Information management 10 20 24 9 7 23 7 44 23 70
2018 Information technology 12 14 28 4 6 26 10 41 15 225
2018 Internal audit 0 29 19 0 4 43 4 55 8 21
2018 Evaluation 3 13 25 6 13 35 6 27 31 33
2018 Data sciences 8 17 22 5 5 27 15 44 17 22
2018 Policy 7 16 18 15 8 31 5 37 35 691
2018 Project management 6 18 22 9 10 31 3 37 30 367
2018 Other services to the public 7 16 21 14 14 25 4 33 38 143
2018 None of the above 11 16 22 10 9 27 5 39 29 408
2017 Client contact centre 5 20 19 7 4 32 12 45 20 97
2017 Compliance, inspection and enforcement 13 11 0 12 0 56 9 67 33 20
2017 Communications or public affairs 7 14 27 8 10 24 11 31 28 173
2017 Access to information and privacy 5 16 21 3 5 37 13 42 15 38
2017 Security 12 22 18 9 12 25 3 46 29 154
2017 Science and technology 10 12 29 7 5 29 8 35 19 38
2017 Library services 9 15 17 0 8 26 26 49 16 12
2017 Legal services 11 18 15 11 6 31 7 47 28 61
2017 Administration and operations 12 17 16 7 8 28 12 49 24 665
2017 Human resources 14 17 17 8 6 27 13 50 22 218
2017 Financial management 12 15 15 6 5 30 17 51 20 174
2017 Procurement 8 21 18 11 7 32 3 45 27 55
2017 Real property 8 22 28 4 12 16 9 40 22 66
2017 Materiel management 16 26 17 10 0 21 10 60 15 19
2017 Information management 10 20 25 6 9 18 12 43 22 81
2017 Information technology 12 15 24 4 9 25 11 42 21 252
2017 Internal audit 7 7 21 7 4 42 13 31 23 27
2017 Evaluation 7 11 15 4 19 26 19 33 40 24
2017 Data sciences 0 15 29 8 6 35 7 26 25 13
2017 Policy 8 11 17 11 8 35 10 34 35 760
2017 Project management 5 18 18 8 7 34 10 42 26 419
2017 Other services to the public 7 12 22 12 17 23 7 27 41 171
2017 None of the above 13 17 17 10 9 26 9 46 28 692
2014 Client contact centre 7 22 21 8 7 25 10 45 23 133
2014 Federal regulators 26 7 10 3 17 30 7 51 33 30
2014 Compliance, inspection and enforcement 4 8 45 4 0 26 13 20 7 23
2014 Communications or public affairs 8 13 20 9 8 32 11 36 30 240
2014 Access to information and privacy 18 21 25 2 2 21 9 57 6 42
2014 Security 13 16 19 10 13 20 10 41 33 143
2014 Science and technology 12 13 23 13 11 20 7 35 33 44
2014 Library services 18 19 28 0 18 18 0 45 22 11
2014 Legal services 11 18 15 11 5 29 11 48 26 65
2014 Administration and operations 8 19 22 8 8 30 7 42 24 798
2014 Human resources 10 18 22 7 5 29 8 45 20 191
2014 Financial management 8 11 22 1 5 44 10 41 13 191
2014 Procurement 11 23 29 3 2 33 0 50 7 66
2014 Real property 4 19 26 9 10 25 7 34 28 87
2014 Materiel management 7 27 27 20 0 13 6 41 25 15
2014 Information management 16 19 18 9 8 25 5 49 25 76
2014 Information technology 14 11 18 8 8 33 9 43 26 266
2014 Internal audit 4 0 26 4 0 61 4 13 13 22
2014 Evaluation 18 0 23 5 15 38 0 29 33 33
2014 Other services to the public 11 20 23 7 9 25 6 43 23 258
2014 None of the above 9 16 19 8 7 32 9 41 26 1280

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 33 20 4 5 13 0 66 10 107
2020 Federal regulators 5 27 29 28 11 0 0 31 40 18
2020 Compliance, inspection and enforcement 15 37 17 11 3 17 0 63 17 41
2020 Communications or public affairs 16 31 20 14 4 14 1 56 21 202
2020 Access to information and privacy 31 22 18 8 3 18 0 65 13 38
2020 Security 21 31 19 13 6 9 1 57 21 169
2020 Science and technology 29 25 22 10 5 8 0 59 17 39
2020 Legal services 18 25 19 15 5 17 0 52 25 78
2020 Administration and operations 27 30 20 7 5 10 1 64 13 667
2020 Human resources 30 30 19 5 1 12 2 71 7 234
2020 Financial management 29 26 14 8 6 15 1 67 16 240
2020 Procurement 29 32 9 6 0 21 3 80 8 64
2020 Real property 26 17 26 6 5 21 0 53 15 108
2020 Materiel management 31 42 23 0 0 4 0 76 0 19
2020 Information management 25 20 11 9 2 28 6 68 16 56
2020 Information technology 33 30 17 6 5 10 0 69 12 239
2020 Internal audit 25 32 21 5 0 16 0 68 6 19
2020 Evaluation 29 25 12 7 9 19 0 66 20 43
2020 Data sciences 29 24 14 9 6 13 6 64 18 55
2020 Policy 16 27 20 14 8 14 0 51 26 934
2020 Project management 15 31 21 12 7 14 1 54 22 478
2020 Other services to the public 19 31 17 14 10 10 1 55 26 177
2020 None of the above 20 25 20 15 8 10 0 51 26 488
2019 Client contact centre 17 35 19 11 3 9 6 61 16 77
2019 Federal regulators 19 18 37 6 21 0 0 37 27 17
2019 Compliance, inspection and enforcement 23 37 15 12 9 3 0 62 22 33
2019 Communications or public affairs 21 24 15 11 8 18 2 57 24 174
2019 Access to information and privacy 11 32 19 6 11 19 3 55 21 35
2019 Security 15 40 18 8 5 12 1 64 14 134
2019 Science and technology 18 21 20 20 8 13 0 44 32 42
2019 Legal services 15 33 13 13 8 17 0 58 26 82
2019 Administration and operations 26 31 20 7 7 9 1 63 15 557
2019 Human resources 31 30 18 3 2 14 2 72 6 206
2019 Financial management 21 33 16 8 4 16 3 66 14 204
2019 Procurement 28 38 14 2 2 12 5 80 4 62
2019 Real property 13 43 10 10 9 16 0 67 22 71
2019 Materiel management 26 30 27 9 9 0 0 56 18 11
2019 Information management 18 35 20 8 0 20 0 65 10 58
2019 Information technology 27 28 17 8 3 15 2 66 13 220
2019 Internal audit 23 20 17 4 0 16 20 68 6 22
2019 Evaluation 33 26 16 16 3 6 0 63 20 38
2019 Data sciences 25 15 34 0 8 19 0 49 10 23
2019 Policy 19 30 19 15 7 9 1 55 24 773
2019 Project management 11 35 23 10 9 11 0 52 22 380
2019 Other services to the public 20 26 19 11 10 12 1 54 24 149
2019 None of the above 18 30 23 9 6 13 0 55 18 443
2018 Client contact centre 17 36 19 7 3 18 0 65 12 89
2018 Federal regulators 15 31 23 5 19 7 0 49 26 14
2018 Compliance, inspection and enforcement 17 20 33 4 18 9 0 40 24 22
2018 Communications or public affairs 17 31 23 8 6 12 2 56 17 169
2018 Access to information and privacy 14 15 30 6 6 25 4 42 16 32
2018 Security 26 26 30 8 4 6 0 56 12 115
2018 Science and technology 10 22 33 8 5 15 7 41 16 38
2018 Legal services 10 22 27 9 8 23 2 43 22 65
2018 Administration and operations 23 28 20 9 8 10 1 58 19 545
2018 Human resources 26 34 20 5 6 8 1 66 11 172
2018 Financial management 24 40 18 4 4 9 1 71 9 181
2018 Procurement 24 37 22 4 6 7 0 66 11 51
2018 Real property 16 25 27 9 16 7 0 44 27 64
2018 Materiel management 47 24 14 0 8 8 0 77 8 16
2018 Information management 27 26 24 3 7 12 0 61 12 70
2018 Information technology 20 31 24 4 4 14 3 61 10 224
2018 Internal audit 14 34 24 4 0 24 0 63 6 21
2018 Evaluation 13 32 19 14 6 13 3 54 24 33
2018 Data sciences 15 22 31 10 0 17 5 47 13 22
2018 Policy 15 27 23 14 8 13 1 48 26 691
2018 Project management 13 27 24 13 8 15 1 48 24 367
2018 Other services to the public 11 33 17 20 8 10 2 49 32 143
2018 None of the above 18 27 24 11 7 13 0 52 20 407
2017 Client contact centre 13 31 23 6 3 21 2 58 12 97
2017 Compliance, inspection and enforcement 17 30 14 0 7 33 0 70 10 20
2017 Communications or public affairs 11 30 22 8 7 19 2 53 19 173
2017 Access to information and privacy 16 29 31 5 3 16 0 54 9 38
2017 Security 20 27 24 9 8 12 0 54 19 154
2017 Science and technology 18 23 30 12 5 10 3 47 19 37
2017 Library services 26 15 17 0 0 25 17 71 0 12
2017 Legal services 15 29 22 13 2 18 1 55 18 61
2017 Administration and operations 22 29 17 6 6 16 4 63 15 666
2017 Human resources 22 28 20 7 4 15 4 61 14 218
2017 Financial management 23 25 20 7 3 20 2 61 13 174
2017 Procurement 21 35 19 9 3 13 0 64 14 56
2017 Real property 17 31 32 4 9 6 1 52 14 67
2017 Materiel management 10 50 20 10 0 10 0 66 12 19
2017 Information management 23 36 21 7 6 7 0 64 14 82
2017 Information technology 18 30 20 6 6 16 4 61 14 252
2017 Internal audit 23 21 28 7 0 21 0 56 9 27
2017 Evaluation 18 15 7 8 15 33 4 53 35 24
2017 Data sciences 22 7 14 22 0 35 0 45 34 13
2017 Policy 15 25 20 12 7 20 2 50 24 758
2017 Project management 11 33 23 9 5 15 4 55 17 418
2017 Other services to the public 11 28 23 12 16 10 1 43 31 171
2017 None of the above 19 28 20 11 7 14 2 55 21 692
2014 Client contact centre 14 26 21 10 7 20 3 52 21 133
2014 Federal regulators 23 20 13 7 10 27 0 58 23 30
2014 Compliance, inspection and enforcement 8 37 30 4 4 17 0 54 10 23
2014 Communications or public affairs 14 19 23 13 6 21 3 43 26 240
2014 Access to information and privacy 30 29 18 5 2 13 2 70 9 42
2014 Security 21 23 23 13 10 8 1 49 25 143
2014 Science and technology 14 15 24 20 7 20 0 37 34 44
2014 Library services 26 11 38 8 0 18 0 45 10 11
2014 Legal services 12 26 20 8 5 29 0 54 18 65
2014 Administration and operations 14 29 25 8 5 16 2 53 16 797
2014 Human resources 18 30 24 6 5 15 2 58 13 191
2014 Financial management 12 25 25 3 3 28 4 54 9 191
2014 Procurement 17 53 18 0 2 11 0 78 2 66
2014 Real property 11 22 29 9 9 18 1 41 22 87
2014 Materiel management 27 33 27 7 0 6 0 64 7 15
2014 Information management 16 26 21 12 3 22 1 54 19 76
2014 Information technology 19 23 24 6 7 19 2 53 17 265
2014 Internal audit 4 22 25 9 0 35 4 43 15 22
2014 Evaluation 18 15 20 8 12 27 0 45 28 33
2014 Other services to the public 15 32 23 9 6 12 2 55 18 258
2014 None of the above 15 28 21 8 6 20 2 55 18 1279
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 107
2020 Communications or public affairs 10 90 200
2020 Security 14 86 168
2020 Legal services 9 91 78
2020 Administration and operations 8 92 671
2020 Human resources 5 95 234
2020 Financial management 9 91 241
2020 Real property 15 85 107
2020 Information technology 9 91 239
2020 Internal audit 0 100 19
2020 Policy 12 88 933
2020 Project management 12 88 479
2020 Other services to the public 12 88 177
2020 None of the above 13 87 488
2019 Client contact centre 9 91 76
2019 Communications or public affairs 8 92 175
2019 Access to information and privacy 0 100 34
2019 Security 10 90 133
2019 Science and technology 14 86 42
2019 Legal services 10 90 80
2019 Administration and operations 8 92 557
2019 Human resources 8 92 206
2019 Financial management 6 94 205
2019 Real property 10 90 71
2019 Information technology 6 94 219
2019 Internal audit 0 100 22
2019 Policy 13 87 773
2019 Project management 11 89 378
2019 Other services to the public 9 91 149
2019 None of the above 9 91 442
2018 Client contact centre 8 92 86
2018 Compliance, inspection and enforcement 22 78 22
2018 Communications or public affairs 8 92 169
2018 Security 10 90 118
2018 Science and technology 12 88 38
2018 Legal services 11 89 65
2018 Administration and operations 8 92 544
2018 Human resources 5 95 171
2018 Financial management 6 94 181
2018 Real property 18 82 64
2018 Information management 10 90 69
2018 Information technology 7 93 225
2018 Evaluation 0 100 34
2018 Policy 10 90 688
2018 Project management 11 89 366
2018 Other services to the public 14 86 143
2018 None of the above 8 92 407

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 40 60 12
2020 Communications or public affairs 25 75 20
2020 Security 34 66 24
2020 Administration and operations 47 53 50
2020 Financial management 54 46 22
2020 Real property 31 69 16
2020 Information technology 39 61 20
2020 Policy 20 80 112
2020 Project management 31 69 55
2020 Other services to the public 46 54 22
2020 None of the above 36 64 63
2019 Communications or public affairs 40 60 15
2019 Security 36 64 13
2019 Administration and operations 38 62 44
2019 Human resources 52 48 17
2019 Information technology 56 44 14
2019 Policy 31 69 99
2019 Project management 39 61 42
2019 Other services to the public 36 64 14
2019 None of the above 33 67 41
2018 Communications or public affairs 43 57 14
2018 Administration and operations 41 59 41
2018 Information technology 33 67 15
2018 Policy 30 70 66
2018 Project management 28 72 40
2018 Other services to the public 28 72 20
2018 None of the above 38 62 35

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Security 74 26 24
2020 Administration and operations 74 26 50
2020 Financial management 76 24 22
2020 Information technology 70 30 20
2020 Policy 70 30 112
2020 Project management 84 16 55
2020 Other services to the public 73 27 22
2020 None of the above 68 32 63
2019 Communications or public affairs 66 34 15
2019 Security 63 37 13
2019 Administration and operations 67 33 44
2019 Human resources 68 32 17
2019 Policy 80 20 99
2019 Project management 88 12 42
2019 None of the above 74 26 41
2018 Communications or public affairs 66 34 14
2018 Administration and operations 78 22 41
2018 Policy 86 14 66
2018 Project management 87 13 40
2018 None of the above 60 40 35

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 4 96 112
2020 Project management 0 100 55
2020 Other services to the public 0 100 22
2020 None of the above 0 100 63
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Financial management 0 100 13
2019 None of the above 12 88 41
2018 Security 0 100 11
2018 Administration and operations 12 88 41
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Other services to the public 0 100 20

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Administration and operations 0 100 50
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Real property 0 100 16
2020 Information technology 0 100 20
2020 Project management 0 100 55
2020 Other services to the public 0 100 22
2020 None of the above 0 100 63
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Administration and operations 0 100 44
2019 Human resources 0 100 17
2019 Financial management 0 100 13
2019 Information technology 0 100 14
2019 Policy 0 100 99
2019 Project management 0 100 42
2019 Other services to the public 0 100 14
2019 None of the above 0 100 41
2018 Communications or public affairs 0 100 14
2018 Security 0 100 11
2018 Administration and operations 0 100 41
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Policy 0 100 66
2018 Project management 0 100 40
2018 Other services to the public 0 100 20
2018 None of the above 0 100 35

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 20
2020 Human resources 0 100 11
2020 Project management 9 91 55
2020 None of the above 11 89 63
2019 Security 0 100 13
2019 Policy 9 91 99
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Project management 0 100 40
2018 Other services to the public 0 100 20

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 11
2020 Policy 4 96 112
2020 Project management 11 89 55
2020 Other services to the public 23 77 22
2019 Administration and operations 13 87 44
2019 Human resources 0 100 17
2019 None of the above 12 88 41

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 16 84 50
2020 Policy 22 78 112
2020 Project management 9 91 55
2020 None of the above 19 81 63
2019 Administration and operations 18 82 44
2019 None of the above 17 83 41
2018 Real property 0 100 11
2018 Policy 10 90 66
2018 None of the above 28 72 35

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 30 70 20
2020 Security 21 79 24
2020 Administration and operations 38 62 50
2020 Financial management 39 61 22
2020 Policy 31 69 112
2020 Project management 31 69 55
2020 Other services to the public 57 43 22
2020 None of the above 17 83 63
2019 Administration and operations 32 68 44
2019 Policy 16 84 100
2019 Project management 21 79 42
2019 None of the above 33 67 41
2018 Administration and operations 29 71 42
2018 Information technology 41 59 15
2018 Policy 13 87 65
2018 Project management 18 82 40
2018 Other services to the public 0 100 20
2018 None of the above 24 76 35

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 31 69 20
2020 Administration and operations 32 68 50
2020 Financial management 41 59 22
2020 Information technology 25 75 20
2020 Policy 30 70 112
2020 Project management 20 80 55
2020 Other services to the public 47 53 22
2020 None of the above 21 79 63
2019 Administration and operations 27 73 44
2019 Policy 23 77 100
2019 Project management 29 71 42
2019 Other services to the public 0 100 14
2019 None of the above 15 85 41
2018 Administration and operations 19 81 42
2018 Policy 17 83 65
2018 Project management 21 79 40
2018 None of the above 22 78 35

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 18 82 50
2020 Financial management 27 73 22
2020 Information technology 25 75 20
2020 Policy 12 88 112
2020 Project management 14 86 55
2019 Administration and operations 19 81 44
2019 Policy 8 92 100
2019 Other services to the public 0 100 14
2019 None of the above 17 83 41
2018 Administration and operations 17 83 42
2018 Financial management 0 100 11
2018 Policy 7 93 65
2018 None of the above 0 100 35

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Administration and operations 11 89 50
2020 Human resources 0 100 11
2020 Financial management 23 77 22
2020 Policy 8 92 112
2020 Project management 9 91 55
2020 None of the above 0 100 63
2019 Communications or public affairs 0 100 15
2019 Administration and operations 0 100 44
2019 Other services to the public 0 100 14
2018 Communications or public affairs 0 100 14
2018 Security 0 100 11
2018 Financial management 0 100 11
2018 Real property 0 100 11

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 26 74 50
2020 Real property 50 50 16
2020 Policy 37 63 112
2020 Project management 27 73 55
2020 Other services to the public 27 73 22
2020 None of the above 26 74 63
2019 Communications or public affairs 33 67 15
2019 Administration and operations 20 80 44
2019 Human resources 47 53 16
2019 Information technology 51 49 14
2019 Policy 33 67 100
2019 Project management 40 60 42
2019 None of the above 32 68 41
2018 Administration and operations 28 72 42
2018 Information technology 34 66 15
2018 Policy 38 62 65
2018 Project management 30 70 40
2018 None of the above 21 79 35

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 28 72 20
2020 Security 54 46 24
2020 Administration and operations 32 68 50
2020 Financial management 22 78 22
2020 Real property 45 55 16
2020 Information technology 40 60 20
2020 Policy 35 65 112
2020 Project management 33 67 55
2020 Other services to the public 30 70 22
2020 None of the above 38 62 63
2019 Communications or public affairs 39 61 15
2019 Administration and operations 30 70 44
2019 Information technology 43 57 14
2019 Policy 51 49 100
2019 Project management 41 59 42
2019 Other services to the public 50 50 14
2019 None of the above 47 53 41
2018 Administration and operations 32 68 42
2018 Financial management 0 100 11
2018 Information technology 33 67 15
2018 Policy 50 50 65
2018 Project management 38 62 40
2018 Other services to the public 60 40 20
2018 None of the above 35 65 35

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Project management 0 100 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Human resources 0 100 16
2019 Information technology 0 100 14
2019 Project management 0 100 42
2019 Other services to the public 0 100 14
2018 Communications or public affairs 0 100 14
2018 Security 0 100 11
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Project management 0 100 40
2018 Other services to the public 0 100 20

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Security 0 100 24
2020 Administration and operations 0 100 50
2020 Real property 0 100 16
2020 Information technology 0 100 20
2019 Communications or public affairs 0 100 15
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Project management 0 100 42
2019 Other services to the public 0 100 14
2019 None of the above 0 100 41
2018 Communications or public affairs 0 100 14
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Other services to the public 0 100 20
2018 None of the above 0 100 35

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 16 84 50
2020 Human resources 0 100 11
2020 Policy 8 92 112
2020 Project management 11 89 55
2020 None of the above 14 86 63
2019 Financial management 0 100 12
2019 Information technology 37 63 14
2019 Policy 12 88 100
2018 Administration and operations 12 88 42
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Project management 15 85 40

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 26 74 50
2020 Human resources 0 100 11
2020 Financial management 23 77 22
2020 Policy 20 80 112
2020 Project management 22 78 55
2020 None of the above 23 77 63
2019 Administration and operations 15 85 44
2019 Policy 20 80 100
2019 None of the above 16 84 41
2018 Administration and operations 19 81 42
2018 Real property 0 100 11
2018 Policy 17 83 65
2018 Project management 14 86 40

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Real property 0 100 16
2020 Information technology 0 100 20
2020 Policy 0 100 112
2020 Other services to the public 0 100 22
2020 None of the above 0 100 63
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Administration and operations 0 100 44
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 100
2019 Project management 0 100 42
2019 Other services to the public 0 100 14
2019 None of the above 0 100 41
2018 Communications or public affairs 0 100 14
2018 Security 0 100 11
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Policy 0 100 65
2018 Project management 0 100 40
2018 Other services to the public 0 100 20

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 16 84 50
2020 Financial management 0 100 22
2020 Policy 10 90 112
2020 Project management 11 89 55
2020 None of the above 15 85 63
2019 Administration and operations 11 89 44
2019 Financial management 0 100 12
2019 Policy 11 89 100
2019 Project management 14 86 42
2018 Administration and operations 14 86 42
2018 None of the above 14 86 35

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Administration and operations 0 100 50
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Real property 0 100 16
2020 Information technology 0 100 20
2020 Policy 0 100 112
2020 Project management 0 100 55
2020 Other services to the public 0 100 22
2020 None of the above 0 100 63
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Administration and operations 0 100 44
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 100
2019 Project management 0 100 42
2019 Other services to the public 0 100 14
2019 None of the above 0 100 41
2018 Communications or public affairs 0 100 14
2018 Security 0 100 11
2018 Administration and operations 0 100 42
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Policy 0 100 65
2018 Project management 0 100 40
2018 Other services to the public 0 100 20
2018 None of the above 0 100 35

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Security 25 75 24
2020 Administration and operations 24 76 50
2020 Policy 13 87 112
2020 Project management 24 76 55
2020 None of the above 14 86 63
2019 Administration and operations 24 76 44
2019 Financial management 46 54 12
2019 Policy 5 95 100
2019 None of the above 11 89 41
2018 Communications or public affairs 34 66 14
2018 Administration and operations 22 78 42
2018 Real property 0 100 11
2018 Policy 14 86 65
2018 Project management 20 80 40
2018 None of the above 16 84 35

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 31 69 20
2020 Security 33 67 24
2020 Administration and operations 30 70 50
2020 Information technology 25 75 20
2020 Policy 28 72 112
2020 Project management 38 62 55
2020 None of the above 15 85 63
2019 Communications or public affairs 40 60 15
2019 Administration and operations 24 76 43
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Policy 22 78 99
2019 Project management 34 66 41
2019 Other services to the public 43 57 14
2019 None of the above 17 83 41
2018 Administration and operations 30 70 42
2018 Policy 20 80 66
2018 Project management 28 72 40
2018 Other services to the public 34 66 20
2018 None of the above 32 68 35

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 25 75 20
2020 Administration and operations 16 84 50
2020 Policy 11 89 112
2020 Project management 25 75 55
2020 None of the above 13 87 63
2019 Administration and operations 11 89 43
2019 Financial management 0 100 12
2019 Policy 10 90 99
2019 Project management 12 88 41
2018 Administration and operations 11 89 42
2018 None of the above 15 85 35

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Administration and operations 12 88 50
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Policy 12 88 112
2020 Project management 9 91 55
2020 None of the above 8 92 63
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Policy 10 90 99
2019 Other services to the public 0 100 14
2019 None of the above 12 88 41
2018 Administration and operations 12 88 42
2018 Policy 11 89 66
2018 Project management 13 87 40
2018 None of the above 17 83 35

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 10 90 50
2020 Human resources 0 100 11
2020 Policy 14 86 112
2020 Project management 13 87 55
2020 None of the above 14 86 63
2019 Security 0 100 13
2019 Administration and operations 15 85 43
2019 Financial management 0 100 12
2019 Policy 9 91 99
2018 Security 0 100 11
2018 Administration and operations 14 86 42
2018 Project management 15 85 40
2018 None of the above 18 82 35

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Human resources 0 100 11
2020 Real property 0 100 16
2020 Information technology 0 100 20
2020 Policy 5 95 112
2019 Communications or public affairs 0 100 15
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2018 Security 0 100 11
2018 Financial management 0 100 11
2018 Project management 0 100 40

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Information technology 0 100 20
2020 Policy 6 94 112
2020 Other services to the public 0 100 22
2019 Communications or public affairs 0 100 15
2019 Security 0 100 13
2019 Other services to the public 0 100 14
2018 Security 0 100 11
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Policy 0 100 66
2018 Project management 0 100 40

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 5 95 112
2020 None of the above 8 92 63
2019 Human resources 0 100 16
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Policy 7 93 66
2018 None of the above 0 100 35

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Human resources 0 100 11
2020 Real property 0 100 16
2020 Policy 6 94 112
2019 Communications or public affairs 0 100 15
2019 Human resources 0 100 16
2019 Policy 10 90 99
2018 Administration and operations 15 85 42
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 15
2018 Project management 0 100 40

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 12
2020 Communications or public affairs 49 51 20
2020 Security 55 45 24
2020 Administration and operations 52 48 50
2020 Financial management 54 46 22
2020 Real property 61 39 16
2020 Information technology 45 55 20
2020 Policy 55 45 112
2020 Project management 51 49 55
2020 Other services to the public 60 40 22
2020 None of the above 58 42 63
2019 Communications or public affairs 40 60 15
2019 Administration and operations 54 46 43
2019 Human resources 56 44 16
2019 Information technology 57 43 14
2019 Policy 62 38 99
2019 Project management 56 44 41
2019 Other services to the public 36 64 14
2019 None of the above 72 28 41
2018 Communications or public affairs 37 63 14
2018 Security 46 54 11
2018 Administration and operations 46 54 42
2018 Information technology 66 34 15
2018 Policy 63 37 66
2018 Project management 62 38 40
2018 Other services to the public 45 55 20
2018 None of the above 43 57 35

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 6 94 106
2019 Security 0 100 12
2019 Other services to the public 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Other services to the public 0 100 19
2018 None of the above 0 100 32

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Security 21 79 24
2020 Information technology 25 75 20
2020 Policy 24 76 106
2019 Security 0 100 12
2018 Policy 13 87 66
2018 Project management 17 83 40

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2019 Security 0 100 12
2019 Other services to the public 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Administration and operations 0 100 40
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Other services to the public 0 100 19

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Security 0 100 24
2020 Financial management 0 100 22
2020 Other services to the public 0 100 22
2019 Communications or public affairs 0 100 15
2019 Security 0 100 12
2019 Other services to the public 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Administration and operations 0 100 40
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Policy 0 100 66
2018 Project management 0 100 40
2018 Other services to the public 0 100 19
2018 None of the above 0 100 32

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Information technology 0 100 20
2020 Other services to the public 0 100 22
2019 Other services to the public 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Policy 0 100 66
2018 Other services to the public 0 100 19

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Human resources 0 100 11
2020 Information technology 0 100 20
2020 Policy 5 95 106
2019 Security 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Other services to the public 0 100 19
2018 None of the above 0 100 32

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Security 0 100 24
2020 Human resources 0 100 11
2020 Policy 9 91 106
2019 Security 0 100 12
2019 Other services to the public 0 100 12
2018 Administration and operations 15 85 40
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 13

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Human resources 0 100 11
2020 Policy 10 90 106
2018 Security 0 100 10
2018 Administration and operations 17 83 40
2018 Policy 13 87 66
2018 Project management 20 80 40

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Policy 7 93 106
2018 Security 0 100 10
2018 Administration and operations 20 80 40
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 None of the above 0 100 32

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 11
2020 Financial management 27 73 22
2020 Information technology 39 61 20
2020 Policy 31 69 106
2020 Other services to the public 33 67 22
2019 Communications or public affairs 33 67 15
2019 Other services to the public 41 59 12
2018 Administration and operations 24 76 40
2018 Real property 46 54 11
2018 Information technology 38 62 13
2018 Policy 34 66 66
2018 Project management 34 66 40
2018 Other services to the public 41 59 19
2018 None of the above 28 72 32

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Human resources 0 100 11
2020 Policy 8 92 106
2019 Security 0 100 12
2018 Security 0 100 10
2018 Administration and operations 12 88 40
2018 Information technology 0 100 13
2018 Policy 13 87 66

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 12
2020 Communications or public affairs 38 62 20
2020 Security 40 60 24
2020 Human resources 43 57 11
2020 Financial management 35 65 22
2020 Information technology 55 45 20
2020 Policy 36 64 106
2020 Other services to the public 46 54 22
2019 Communications or public affairs 40 60 15
2019 Security 59 41 12
2018 Communications or public affairs 56 44 13
2018 Administration and operations 44 56 40
2018 Real property 47 53 11
2018 Information technology 54 46 13
2018 Policy 55 45 66
2018 Project management 48 52 40
2018 Other services to the public 63 37 19
2018 None of the above 36 64 32

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Security 0 100 24
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Policy 0 100 106
2020 Other services to the public 0 100 22
2019 Security 0 100 12
2019 Other services to the public 0 100 12
2018 Communications or public affairs 0 100 13
2018 Security 0 100 10
2018 Financial management 0 100 11
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Other services to the public 0 100 19

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 43 57 12
2020 Communications or public affairs 34 66 20
2020 Security 76 24 24
2020 Financial management 58 42 22
2020 Information technology 70 30 20
2020 Policy 63 37 106
2019 Communications or public affairs 67 33 15
2018 Communications or public affairs 60 40 13
2018 Administration and operations 70 30 40
2018 Information technology 61 39 13
2018 Policy 69 31 66
2018 Project management 67 33 40
2018 None of the above 46 54 32

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 12
2020 Communications or public affairs 0 100 20
2020 Human resources 0 100 11
2020 Financial management 0 100 22
2020 Information technology 0 100 20
2020 Policy 6 94 106
2020 Other services to the public 0 100 22
2019 Communications or public affairs 0 100 15
2018 Security 0 100 10
2018 Real property 0 100 11
2018 Information technology 0 100 13
2018 Other services to the public 0 100 19

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 12 88 106
2018 Communications or public affairs 0 100 13
2018 Administration and operations 13 87 40
2018 Policy 14 86 66
2018 Project management 13 87 40
2018 None of the above 29 71 32

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 25 25 3 5 28 4 51 12 107
2020 Federal regulators 0 11 26 7 13 38 5 19 35 16
2020 Compliance, inspection and enforcement 15 17 23 5 2 35 3 51 11 41
2020 Communications or public affairs 11 18 19 7 4 34 6 49 19 199
2020 Access to information and privacy 22 20 13 0 5 32 8 69 9 37
2020 Security 12 19 18 6 7 31 6 50 21 170
2020 Science and technology 20 25 15 8 3 28 2 63 15 39
2020 Legal services 11 13 22 8 4 39 4 42 20 79
2020 Administration and operations 17 20 18 7 3 28 6 57 15 670
2020 Human resources 19 16 16 3 1 38 8 64 7 232
2020 Financial management 19 12 12 5 6 41 4 57 22 239
2020 Procurement 28 20 10 1 0 30 11 80 2 65
2020 Real property 13 11 25 4 6 37 4 41 17 108
2020 Materiel management 10 30 30 0 0 24 6 57 0 18
2020 Information management 16 8 20 3 2 44 7 50 10 57
2020 Information technology 18 19 17 3 6 31 5 59 15 240
2020 Internal audit 11 26 15 0 0 43 5 72 0 19
2020 Evaluation 15 14 13 7 5 42 4 54 21 43
2020 Data sciences 14 17 9 5 8 36 11 59 24 55
2020 Policy 8 13 21 10 7 36 4 36 28 931
2020 Project management 6 15 18 9 8 39 6 37 30 480
2020 Other services to the public 10 16 23 5 8 34 4 42 21 178
2020 None of the above 12 15 20 11 7 32 4 42 28 488
2019 Client contact centre 7 16 16 4 4 44 10 50 16 77
2019 Federal regulators 7 6 31 7 15 35 0 19 33 17
2019 Compliance, inspection and enforcement 9 27 18 9 3 28 6 55 18 33
2019 Communications or public affairs 11 13 20 6 2 40 8 45 15 174
2019 Access to information and privacy 5 13 39 3 8 23 9 27 16 35
2019 Security 15 23 17 5 5 34 1 58 16 133
2019 Science and technology 5 18 23 3 7 32 12 41 18 42
2019 Legal services 15 14 17 13 6 30 5 44 30 82
2019 Administration and operations 13 20 21 6 5 28 7 51 17 558
2019 Human resources 19 14 16 2 2 36 10 62 8 204
2019 Financial management 14 15 19 7 2 35 8 51 16 205
2019 Procurement 19 17 19 1 0 30 14 64 2 62
2019 Real property 15 18 21 3 4 34 6 54 12 70
2019 Materiel management 9 12 17 18 0 34 9 37 32 11
2019 Information management 8 16 25 3 4 39 5 44 12 58
2019 Information technology 14 14 27 4 2 33 5 45 11 220
2019 Internal audit 6 8 17 0 0 40 30 45 0 22
2019 Evaluation 11 12 17 9 0 41 10 47 19 38
2019 Data sciences 28 13 8 0 4 35 11 78 7 23
2019 Policy 11 16 19 9 6 35 4 44 25 773
2019 Project management 8 15 25 8 8 31 5 37 24 378
2019 Other services to the public 13 20 19 6 5 30 6 52 18 150
2019 None of the above 13 17 21 6 4 36 3 49 17 442
2018 Client contact centre 9 22 24 9 1 29 7 47 15 88
2018 Federal regulators 15 16 27 0 19 23 0 40 25 14
2018 Compliance, inspection and enforcement 9 13 32 10 9 24 4 30 26 22
2018 Communications or public affairs 12 15 25 3 2 36 6 48 9 167
2018 Access to information and privacy 5 15 27 6 6 37 4 34 20 32
2018 Security 14 20 29 4 4 26 4 47 11 116
2018 Science and technology 9 16 25 8 7 29 6 38 23 38
2018 Legal services 5 17 24 8 8 34 5 36 25 65
2018 Administration and operations 14 20 23 4 5 29 5 52 14 547
2018 Human resources 18 23 24 3 3 27 2 58 8 169
2018 Financial management 15 19 20 2 5 30 10 56 11 180
2018 Procurement 16 16 20 2 6 35 6 53 13 51
2018 Real property 13 13 29 8 11 22 5 35 25 64
2018 Materiel management 27 22 28 0 0 23 0 64 0 15
2018 Information management 12 21 19 7 4 30 5 52 18 70
2018 Information technology 12 15 28 1 5 31 8 44 10 225
2018 Internal audit 14 19 19 4 0 38 5 59 8 21
2018 Evaluation 5 15 23 0 0 51 6 47 0 34
2018 Data sciences 8 28 23 5 0 31 4 57 7 22
2018 Policy 8 16 22 8 4 38 4 41 21 689
2018 Project management 9 15 24 6 7 37 3 38 22 360
2018 Other services to the public 8 22 22 7 7 33 3 46 21 144
2018 None of the above 11 18 25 6 5 31 4 45 17 408
2017 Client contact centre 9 16 15 5 2 40 12 53 15 97
2017 Compliance, inspection and enforcement 13 9 0 0 0 69 9 100 0 20
2017 Communications or public affairs 8 16 23 3 3 40 7 45 12 173
2017 Access to information and privacy 5 16 18 5 3 45 8 44 17 38
2017 Security 13 18 18 2 6 36 6 54 14 154
2017 Science and technology 16 8 28 5 7 37 0 37 19 38
2017 Library services 9 7 17 0 0 43 25 48 0 12
2017 Legal services 10 9 25 7 8 36 5 32 25 61
2017 Administration and operations 14 19 17 3 3 35 9 58 12 665
2017 Human resources 13 15 18 5 4 34 11 51 16 218
2017 Financial management 11 18 14 3 3 37 13 58 14 174
2017 Procurement 19 16 17 2 7 36 4 58 14 56
2017 Real property 15 22 29 3 5 24 3 50 10 67
2017 Materiel management 15 33 21 5 0 16 10 64 7 19
2017 Information management 13 20 27 5 4 30 2 48 12 82
2017 Information technology 11 17 26 2 5 30 9 46 12 252
2017 Internal audit 3 14 17 0 0 52 14 50 0 27
2017 Evaluation 7 15 11 4 4 48 11 55 18 24
2017 Data sciences 7 15 28 0 0 43 7 44 0 13
2017 Policy 9 14 16 5 3 46 8 49 18 760
2017 Project management 6 15 24 3 2 43 7 42 10 418
2017 Other services to the public 9 14 25 6 8 34 4 37 22 171
2017 None of the above 12 18 19 6 4 33 7 51 17 691
2014 Client contact centre 10 17 21 7 3 32 10 47 17 133
2014 Federal regulators 13 10 14 10 0 44 10 49 22 30
2014 Compliance, inspection and enforcement 4 17 25 0 0 42 11 45 0 23
2014 Communications or public affairs 9 14 21 3 2 39 12 47 10 240
2014 Access to information and privacy 18 17 26 4 2 32 0 52 10 42
2014 Security 10 19 26 3 5 29 9 46 12 143
2014 Science and technology 14 21 17 2 14 29 4 52 23 44
2014 Library services 10 18 21 0 0 41 10 57 0 11
2014 Legal services 12 9 18 6 3 43 8 44 19 65
2014 Administration and operations 10 17 23 5 3 37 5 46 14 799
2014 Human resources 12 17 22 3 1 33 12 53 7 191
2014 Financial management 11 11 18 3 3 46 8 48 13 191
2014 Procurement 9 24 20 3 0 36 8 59 5 66
2014 Real property 4 16 29 2 3 39 6 37 10 87
2014 Materiel management 21 20 26 7 0 20 6 55 9 15
2014 Information management 12 21 19 3 6 37 3 54 14 76
2014 Information technology 15 11 22 3 4 35 9 47 13 266
2014 Internal audit 4 9 20 0 0 61 4 41 0 22
2014 Evaluation 12 12 20 3 3 44 6 47 12 33
2014 Other services to the public 12 15 23 5 3 37 5 47 13 257
2014 None of the above 9 17 19 3 3 43 7 51 12 1280

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 39 24 1 4 12 1 68 5 107
2020 Federal regulators 16 22 33 12 11 5 0 41 25 18
2020 Compliance, inspection and enforcement 26 31 26 5 2 10 0 63 8 40
2020 Communications or public affairs 23 29 21 11 2 13 1 60 15 201
2020 Access to information and privacy 29 22 23 3 3 21 0 64 7 38
2020 Security 20 34 19 9 5 13 1 63 16 170
2020 Science and technology 24 38 15 7 3 13 0 72 11 39
2020 Legal services 20 28 19 13 3 18 0 58 19 79
2020 Administration and operations 26 34 19 6 3 11 1 69 10 672
2020 Human resources 35 29 17 3 1 13 2 75 5 233
2020 Financial management 28 29 13 8 5 15 1 69 16 240
2020 Procurement 35 38 3 1 0 20 3 94 2 65
2020 Real property 22 24 26 3 6 18 0 57 11 108
2020 Materiel management 25 41 24 0 0 10 0 73 0 19
2020 Information management 29 21 17 5 2 23 4 68 9 56
2020 Information technology 30 30 21 4 6 9 0 66 11 240
2020 Internal audit 21 42 26 5 0 5 0 67 6 19
2020 Evaluation 29 23 18 9 5 17 0 62 16 43
2020 Data sciences 33 24 9 11 4 13 6 70 18 54
2020 Policy 17 30 21 12 7 13 0 54 22 932
2020 Project management 14 33 20 11 7 14 1 55 21 481
2020 Other services to the public 21 34 19 6 8 10 2 62 17 178
2020 None of the above 22 28 20 12 6 11 1 57 20 488
2019 Client contact centre 22 23 26 5 3 14 7 57 10 76
2019 Federal regulators 31 18 24 0 15 11 0 55 17 17
2019 Compliance, inspection and enforcement 27 34 21 3 6 10 0 67 9 33
2019 Communications or public affairs 23 24 17 6 4 23 3 64 13 175
2019 Access to information and privacy 18 28 27 5 3 16 3 56 10 35
2019 Security 20 37 18 3 5 16 1 68 10 135
2019 Science and technology 14 28 28 6 6 17 0 51 15 41
2019 Legal services 19 32 14 12 5 18 0 62 21 82
2019 Administration and operations 27 31 19 6 4 12 1 67 11 556
2019 Human resources 35 25 17 3 2 17 2 74 6 205
2019 Financial management 26 28 16 6 2 21 1 69 11 204
2019 Procurement 29 37 10 2 0 16 6 85 2 61
2019 Real property 23 36 17 2 3 18 0 72 7 71
2019 Materiel management 34 30 35 0 0 0 0 65 0 11
2019 Information management 19 28 20 6 2 23 2 63 11 58
2019 Information technology 27 27 20 4 3 17 2 67 9 219
2019 Internal audit 23 20 12 0 0 24 20 78 0 22
2019 Evaluation 31 26 24 5 0 15 0 67 5 38
2019 Data sciences 32 27 21 0 0 19 0 74 0 23
2019 Policy 21 34 17 9 6 13 1 63 17 770
2019 Project management 14 36 22 8 7 12 1 57 17 380
2019 Other services to the public 22 28 21 9 4 15 1 60 15 149
2019 None of the above 23 31 21 6 4 15 1 64 11 442
2018 Client contact centre 19 35 20 7 1 17 2 65 10 86
2018 Federal regulators 23 30 8 0 24 15 0 63 28 14
2018 Compliance, inspection and enforcement 17 32 27 0 19 4 0 52 20 22
2018 Communications or public affairs 22 30 22 5 3 16 1 64 10 168
2018 Access to information and privacy 24 21 15 9 3 25 4 62 16 32
2018 Security 22 33 27 5 1 11 1 62 7 115
2018 Science and technology 16 25 26 3 12 14 3 50 18 38
2018 Legal services 10 24 28 9 5 23 2 45 18 65
2018 Administration and operations 24 30 22 4 5 13 1 63 11 548
2018 Human resources 25 35 25 3 2 10 0 66 6 168
2018 Financial management 25 35 19 2 5 12 2 69 8 181
2018 Procurement 34 25 21 4 4 10 2 67 9 51
2018 Real property 18 20 34 5 10 13 0 43 17 64
2018 Materiel management 40 22 22 0 8 8 0 68 9 15
2018 Information management 25 37 15 5 3 14 1 73 9 70
2018 Information technology 21 29 26 2 3 16 2 61 6 225
2018 Internal audit 38 28 10 4 0 19 0 83 5 21
2018 Evaluation 15 29 21 7 0 21 6 61 10 34
2018 Data sciences 8 24 45 0 0 22 0 42 0 22
2018 Policy 16 31 22 10 5 16 1 56 18 690
2018 Project management 13 32 22 8 5 18 2 56 17 362
2018 Other services to the public 17 35 21 8 6 12 1 60 16 142
2018 None of the above 19 31 23 8 4 13 1 59 15 408
2017 Client contact centre 19 28 16 6 1 23 7 66 10 97
2017 Compliance, inspection and enforcement 33 29 5 0 0 33 0 93 0 20
2017 Communications or public affairs 16 31 23 2 3 25 1 63 6 172
2017 Access to information and privacy 19 34 13 5 8 18 3 67 17 38
2017 Security 23 30 19 4 3 17 3 67 9 154
2017 Science and technology 21 24 21 7 4 22 0 58 15 38
2017 Library services 28 26 19 9 0 9 9 67 10 11
2017 Legal services 16 18 29 14 3 18 1 43 22 61
2017 Administration and operations 23 35 16 3 4 16 3 71 8 666
2017 Human resources 22 30 18 4 4 19 4 67 10 219
2017 Financial management 23 27 15 5 3 24 4 69 10 173
2017 Procurement 29 27 15 3 4 20 2 72 9 56
2017 Real property 20 37 25 1 3 12 2 66 5 66
2017 Materiel management 15 34 26 15 0 10 0 54 17 19
2017 Information management 20 33 25 3 2 16 0 63 7 82
2017 Information technology 21 30 22 3 4 16 3 64 9 252
2017 Internal audit 27 35 17 0 0 17 4 79 0 27
2017 Evaluation 15 26 15 4 11 22 7 58 21 24
2017 Data sciences 14 35 14 14 0 22 0 64 18 13
2017 Policy 19 32 15 5 4 21 3 67 12 760
2017 Project management 15 32 24 4 3 21 2 60 9 417
2017 Other services to the public 13 37 17 6 8 19 0 63 17 171
2017 None of the above 21 30 18 7 3 17 2 65 12 691
2014 Client contact centre 19 24 19 5 3 25 5 61 12 133
2014 Federal regulators 26 37 7 10 0 20 0 79 12 30
2014 Compliance, inspection and enforcement 17 41 13 0 0 30 0 82 0 23
2014 Communications or public affairs 16 25 22 4 0 27 5 61 6 240
2014 Access to information and privacy 37 28 12 7 2 13 0 75 11 42
2014 Security 23 30 21 4 4 13 4 64 10 143
2014 Science and technology 14 27 17 7 11 23 0 54 23 43
2014 Library services 18 28 29 0 0 26 0 61 0 11
2014 Legal services 22 20 14 8 6 31 0 60 20 65
2014 Administration and operations 17 29 25 4 3 21 1 59 9 796
2014 Human resources 21 31 20 4 2 20 3 67 7 191
2014 Financial management 16 25 22 2 2 30 4 61 6 191
2014 Procurement 24 38 17 3 0 17 2 76 4 66
2014 Real property 14 24 28 5 3 25 1 52 11 87
2014 Materiel management 27 33 27 7 0 6 0 64 7 15
2014 Information management 20 26 22 3 3 27 0 62 7 76
2014 Information technology 22 23 23 5 4 19 3 58 12 266
2014 Internal audit 9 14 33 0 0 44 0 41 0 22
2014 Evaluation 15 26 20 0 6 33 0 61 9 33
2014 Other services to the public 24 30 20 5 3 16 2 66 10 256
2014 None of the above 18 31 18 5 3 24 1 66 10 1279

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Administration and operations 0 5 21 21 32 16 5 7 66 19
2020 Policy 0 3 9 24 53 12 0 3 87 34
2020 Project management 0 6 25 19 44 6 0 7 67 16
2020 Other services to the public 0 0 9 25 48 17 0 0 89 12
2020 None of the above 0 0 16 18 47 19 0 0 81 11
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 24 24 14 12 0 1 50 26 107
2020 Federal regulators 27 11 25 0 36 0 0 39 36 18
2020 Compliance, inspection and enforcement 29 15 8 22 25 0 2 44 48 41
2020 Communications or public affairs 31 19 24 13 9 0 4 52 23 202
2020 Access to information and privacy 8 28 22 16 26 0 0 36 42 38
2020 Security 13 29 30 17 11 0 1 42 28 169
2020 Science and technology 19 47 20 11 0 0 3 68 11 39
2020 Legal services 28 33 18 9 10 0 3 62 20 79
2020 Administration and operations 22 27 22 13 15 0 1 50 28 670
2020 Human resources 27 21 21 14 12 0 3 50 28 232
2020 Financial management 32 20 16 14 15 0 3 54 30 241
2020 Procurement 19 23 20 22 12 2 3 43 36 65
2020 Real property 28 25 23 10 13 0 0 53 23 108
2020 Materiel management 18 14 7 36 24 0 0 32 60 19
2020 Information management 23 16 25 14 19 0 2 40 34 57
2020 Information technology 19 20 22 16 20 0 2 40 37 240
2020 Internal audit 5 27 27 29 5 0 5 35 37 19
2020 Evaluation 36 17 30 5 5 0 7 57 11 43
2020 Data sciences 24 24 15 18 17 0 2 50 36 54
2020 Policy 25 33 21 11 8 0 2 59 20 937
2020 Project management 26 28 22 12 10 0 2 55 23 480
2020 Other services to the public 23 32 23 13 9 0 0 55 22 176
2020 None of the above 22 27 23 12 15 0 1 49 27 489

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 31 23 11 9 0 0 57 20 106
2020 Federal regulators 12 26 27 11 24 0 0 38 35 18
2020 Compliance, inspection and enforcement 32 25 7 15 22 0 0 57 36 41
2020 Communications or public affairs 32 26 19 11 10 1 2 60 21 202
2020 Access to information and privacy 35 21 18 13 13 0 0 56 26 38
2020 Security 25 29 26 11 7 0 0 55 18 169
2020 Science and technology 35 27 25 8 5 0 0 62 13 39
2020 Legal services 26 29 22 9 13 1 0 56 22 79
2020 Administration and operations 33 29 16 14 7 0 1 63 21 667
2020 Human resources 30 29 18 14 5 1 3 61 19 233
2020 Financial management 34 25 24 7 8 1 1 60 16 238
2020 Procurement 33 23 22 14 6 0 2 58 20 65
2020 Real property 28 35 22 12 3 0 0 63 15 108
2020 Materiel management 27 28 7 28 10 0 0 55 38 19
2020 Information management 17 33 24 19 5 2 0 51 24 57
2020 Information technology 25 27 22 12 12 0 2 53 24 237
2020 Internal audit 25 38 15 16 5 0 0 63 21 19
2020 Evaluation 42 23 14 19 2 0 0 65 22 43
2020 Data sciences 22 30 27 16 5 0 0 52 22 55
2020 Policy 25 31 24 10 9 0 0 57 19 934
2020 Project management 27 33 21 11 8 0 0 60 19 480
2020 Other services to the public 27 23 29 12 8 0 1 51 20 178
2020 None of the above 27 30 21 13 7 0 1 59 20 489
2019 Client contact centre 20 20 31 10 16 0 3 42 26 77
2019 Federal regulators 26 25 25 18 6 0 0 51 24 17
2019 Compliance, inspection and enforcement 19 20 24 18 19 0 0 39 37 33
2019 Communications or public affairs 21 24 21 15 18 0 1 45 34 175
2019 Access to information and privacy 25 17 37 5 16 0 0 42 21 35
2019 Security 24 23 22 14 18 0 0 46 31 135
2019 Science and technology 14 24 27 17 19 0 0 38 36 42
2019 Legal services 8 15 34 21 23 0 0 23 44 81
2019 Administration and operations 21 27 25 12 13 0 1 49 26 557
2019 Human resources 28 21 27 12 11 0 1 49 23 204
2019 Financial management 25 27 22 11 14 1 1 53 25 202
2019 Procurement 16 37 15 21 9 0 2 53 31 62
2019 Real property 28 20 21 11 20 0 0 48 31 71
2019 Materiel management 19 34 0 9 26 0 12 60 40 11
2019 Information management 31 28 18 10 13 0 0 59 23 58
2019 Information technology 25 26 20 12 15 0 3 52 27 219
2019 Internal audit 30 17 32 12 10 0 0 46 22 22
2019 Evaluation 42 12 16 18 9 2 0 56 28 38
2019 Data sciences 12 29 40 7 12 0 0 41 19 23
2019 Policy 18 27 24 15 16 0 0 45 32 771
2019 Project management 18 32 22 11 16 0 1 50 27 378
2019 Other services to the public 25 27 26 12 10 1 0 52 22 149
2019 None of the above 23 27 22 13 13 0 1 51 27 444
2018 Client contact centre 25 22 22 12 18 0 1 47 31 86
2018 Federal regulators 8 0 31 8 54 0 0 8 62 14
2018 Compliance, inspection and enforcement 14 19 26 23 17 0 0 34 40 22
2018 Communications or public affairs 13 26 21 16 22 0 2 40 39 169
2018 Access to information and privacy 27 19 27 10 18 0 0 45 28 32
2018 Security 20 26 21 13 19 1 0 47 32 118
2018 Science and technology 23 26 24 14 14 0 0 49 27 36
2018 Legal services 8 17 25 17 32 0 0 26 49 65
2018 Administration and operations 21 22 23 14 17 0 2 45 32 548
2018 Human resources 26 24 25 11 14 0 0 49 25 172
2018 Financial management 23 21 26 13 14 0 2 45 28 181
2018 Procurement 16 19 32 14 18 0 2 35 32 51
2018 Real property 13 24 22 22 20 0 0 36 41 63
2018 Materiel management 20 27 25 15 14 0 0 46 29 16
2018 Information management 26 14 36 8 15 0 1 40 24 70
2018 Information technology 19 25 22 10 22 0 2 46 32 225
2018 Internal audit 33 24 14 28 0 0 0 57 28 21
2018 Evaluation 8 36 24 5 27 0 0 44 32 34
2018 Data sciences 4 25 23 13 35 0 0 29 48 22
2018 Policy 16 25 26 15 17 0 1 42 32 688
2018 Project management 18 24 24 17 17 0 0 42 34 366
2018 Other services to the public 14 20 32 20 13 0 1 34 34 144
2018 None of the above 19 25 22 15 16 1 2 45 32 409
2017 Client contact centre 18 18 17 14 27 0 6 38 44 97
2017 Compliance, inspection and enforcement 25 38 9 0 27 0 0 63 27 19
2017 Communications or public affairs 18 21 18 13 28 0 2 40 42 173
2017 Access to information and privacy 8 13 13 32 31 0 3 22 65 38
2017 Security 21 21 19 12 25 0 3 42 38 154
2017 Science and technology 19 18 34 12 17 0 0 37 29 38
2017 Library services 9 17 17 24 34 0 0 25 57 12
2017 Legal services 6 22 28 7 37 0 0 28 44 61
2017 Administration and operations 18 21 21 18 19 0 4 40 38 664
2017 Human resources 15 23 24 15 19 0 3 39 36 218
2017 Financial management 18 28 20 10 21 1 2 47 32 174
2017 Procurement 16 20 22 19 19 0 4 37 40 56
2017 Real property 12 32 23 9 21 0 3 45 31 66
2017 Materiel management 27 23 16 6 21 0 6 53 29 18
2017 Information management 11 19 22 21 24 2 0 31 46 82
2017 Information technology 20 22 18 13 24 0 2 43 38 252
2017 Internal audit 35 28 13 14 4 0 7 68 18 27
2017 Evaluation 18 33 15 15 19 0 0 51 34 24
2017 Data sciences 15 21 29 14 21 0 0 36 35 13
2017 Policy 17 24 22 16 21 0 1 41 38 755
2017 Project management 15 21 22 18 23 0 1 36 41 418
2017 Other services to the public 14 22 22 15 22 0 3 38 39 171
2017 None of the above 19 23 21 17 17 0 2 44 35 691

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 19 24 32 18 8 0 0 43 26 106
2020 Federal regulators 0 17 35 22 26 0 0 17 48 18
2020 Compliance, inspection and enforcement 10 31 20 22 17 0 0 41 39 40
2020 Communications or public affairs 11 27 26 19 17 0 0 38 36 202
2020 Access to information and privacy 12 26 20 21 21 0 0 38 42 38
2020 Security 20 22 37 14 7 0 0 42 21 169
2020 Science and technology 17 26 25 23 9 0 0 43 32 39
2020 Legal services 9 19 33 25 13 0 0 28 38 78
2020 Administration and operations 19 23 27 17 14 0 1 42 31 670
2020 Human resources 15 25 29 13 17 0 1 40 30 232
2020 Financial management 17 27 27 21 8 0 0 44 29 240
2020 Procurement 6 23 43 16 11 0 0 29 27 65
2020 Real property 15 26 22 19 18 0 0 41 37 105
2020 Materiel management 25 17 37 15 5 0 0 43 21 19
2020 Information management 14 33 28 19 5 0 0 47 25 57
2020 Information technology 16 32 23 16 11 0 2 50 28 239
2020 Internal audit 11 46 16 27 0 0 0 57 27 19
2020 Evaluation 18 27 23 14 18 0 0 45 32 43
2020 Data sciences 7 34 28 25 5 0 0 41 31 54
2020 Policy 7 19 28 25 21 0 0 26 46 937
2020 Project management 7 17 31 25 20 0 0 24 45 478
2020 Other services to the public 10 20 33 20 16 0 1 30 36 177
2020 None of the above 10 20 24 24 21 0 0 30 46 490
2019 Client contact centre 16 25 30 14 12 0 3 43 27 77
2019 Federal regulators 0 37 17 22 24 0 0 37 46 17
2019 Compliance, inspection and enforcement 27 15 27 9 22 0 0 41 31 33
2019 Communications or public affairs 21 30 21 15 14 0 0 51 29 173
2019 Access to information and privacy 12 24 36 3 24 0 0 37 27 35
2019 Security 23 28 25 16 9 0 0 51 24 134
2019 Science and technology 18 31 30 9 12 0 0 49 21 42
2019 Legal services 6 27 28 23 15 0 0 33 39 82
2019 Administration and operations 18 29 24 15 14 0 1 47 29 556
2019 Human resources 14 24 29 20 10 0 1 39 31 204
2019 Financial management 15 33 25 16 11 1 1 48 27 204
2019 Procurement 9 17 43 16 14 0 1 26 30 62
2019 Real property 10 17 28 20 24 0 0 27 45 71
2019 Materiel management 26 17 9 9 26 0 12 50 40 11
2019 Information management 29 28 30 10 3 0 0 57 13 58
2019 Information technology 20 28 32 13 7 0 1 48 20 219
2019 Internal audit 23 48 4 17 8 0 0 71 24 22
2019 Evaluation 10 27 33 19 12 0 0 37 31 38
2019 Data sciences 16 40 18 15 11 0 0 55 26 23
2019 Policy 9 22 30 24 14 0 0 31 39 771
2019 Project management 12 23 30 18 17 0 0 35 35 379
2019 Other services to the public 12 21 25 23 20 1 0 33 42 150
2019 None of the above 12 19 28 21 20 0 0 31 41 443
2018 Client contact centre 18 25 27 17 13 0 0 43 30 86
2018 Federal regulators 0 8 50 19 24 0 0 8 42 14
2018 Compliance, inspection and enforcement 25 4 31 8 31 0 0 29 39 22
2018 Communications or public affairs 11 25 28 23 12 0 1 36 36 168
2018 Access to information and privacy 11 19 28 12 29 0 0 30 41 32
2018 Security 20 30 28 14 7 0 0 50 22 118
2018 Science and technology 8 17 52 20 3 0 0 26 23 37
2018 Legal services 10 20 28 27 15 0 0 29 43 65
2018 Administration and operations 10 27 31 18 13 0 0 38 31 546
2018 Human resources 12 24 32 21 11 0 1 35 32 172
2018 Financial management 6 24 37 20 13 0 0 31 32 181
2018 Procurement 2 25 30 24 20 0 0 27 44 51
2018 Real property 13 14 27 24 22 0 0 27 46 63
2018 Materiel management 10 44 32 0 8 0 6 57 8 16
2018 Information management 23 22 26 19 8 0 1 46 27 69
2018 Information technology 19 25 29 16 10 0 0 44 27 225
2018 Internal audit 14 28 24 10 24 0 0 42 34 21
2018 Evaluation 22 30 22 20 5 0 0 52 25 34
2018 Data sciences 4 43 40 4 9 0 0 47 13 22
2018 Policy 7 20 28 26 19 0 0 27 45 687
2018 Project management 9 19 33 23 15 0 0 28 38 366
2018 Other services to the public 8 28 25 26 13 0 0 36 39 141
2018 None of the above 10 18 26 27 18 0 1 28 46 408
2017 Client contact centre 7 23 34 16 19 0 0 30 35 97
2017 Compliance, inspection and enforcement 10 28 35 20 7 0 0 38 27 19
2017 Communications or public affairs 13 27 26 21 13 0 0 40 34 172
2017 Access to information and privacy 3 18 30 26 21 0 3 22 48 38
2017 Security 14 32 27 18 8 0 1 46 27 153
2017 Science and technology 17 25 26 22 10 0 0 41 32 38
2017 Library services 16 34 17 15 17 0 0 50 32 12
2017 Legal services 7 26 30 28 10 0 0 33 37 61
2017 Administration and operations 12 24 32 18 12 0 2 37 30 664
2017 Human resources 17 18 30 20 14 0 0 35 35 217
2017 Financial management 17 22 29 19 12 1 1 39 32 174
2017 Procurement 10 24 39 7 18 0 2 35 25 56
2017 Real property 10 27 21 22 19 0 1 38 41 67
2017 Materiel management 22 40 28 5 5 0 0 62 10 19
2017 Information management 20 26 30 14 8 2 0 47 23 82
2017 Information technology 18 23 29 19 9 0 1 42 29 251
2017 Internal audit 17 17 27 18 17 0 4 35 36 27
2017 Evaluation 26 11 41 11 11 0 0 37 22 24
2017 Data sciences 15 42 28 7 7 0 0 57 14 13
2017 Policy 8 22 30 22 18 0 0 30 40 760
2017 Project management 7 23 35 21 13 0 0 31 34 418
2017 Other services to the public 8 15 32 25 18 0 1 23 44 171
2017 None of the above 11 18 27 23 19 1 1 30 42 692

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 26 24 15 4 0 0 57 19 106
2020 Federal regulators 6 33 12 28 21 0 0 39 49 18
2020 Compliance, inspection and enforcement 13 40 19 14 14 0 0 53 28 41
2020 Communications or public affairs 15 27 22 20 16 0 0 42 36 202
2020 Access to information and privacy 18 28 26 13 16 0 0 46 28 38
2020 Security 25 38 22 12 3 0 0 64 15 170
2020 Science and technology 20 16 23 21 15 3 3 38 38 38
2020 Legal services 17 29 30 16 7 0 0 46 23 79
2020 Administration and operations 20 31 23 14 9 0 2 52 24 667
2020 Human resources 25 26 27 11 10 0 1 51 21 234
2020 Financial management 25 29 24 13 8 0 0 55 21 240
2020 Procurement 19 32 27 13 10 0 0 51 22 64
2020 Real property 21 23 27 14 14 0 1 44 29 108
2020 Materiel management 33 34 16 13 5 0 0 66 18 19
2020 Information management 23 27 28 13 3 2 4 53 17 57
2020 Information technology 23 39 18 12 6 0 1 63 19 239
2020 Internal audit 11 46 33 10 0 0 0 57 10 19
2020 Evaluation 38 21 21 7 12 0 0 60 19 42
2020 Data sciences 14 35 25 18 7 0 0 50 25 55
2020 Policy 7 20 30 25 17 0 0 27 43 935
2020 Project management 10 23 28 22 17 0 0 33 39 477
2020 Other services to the public 15 31 26 18 9 0 1 46 27 177
2020 None of the above 13 21 24 22 18 0 1 34 41 488
2019 Client contact centre 21 28 28 11 8 2 3 51 20 76
2019 Federal regulators 7 48 13 4 28 0 0 55 32 17
2019 Compliance, inspection and enforcement 27 27 22 12 13 0 0 54 25 33
2019 Communications or public affairs 25 30 18 17 10 0 0 55 27 173
2019 Access to information and privacy 9 41 16 17 14 0 3 51 32 34
2019 Security 29 36 22 7 6 0 0 65 13 131
2019 Science and technology 20 30 30 11 9 0 0 50 20 42
2019 Legal services 12 23 34 18 13 0 0 35 32 81
2019 Administration and operations 19 33 26 13 7 0 1 53 20 555
2019 Human resources 20 31 29 14 5 0 1 51 20 205
2019 Financial management 30 23 24 14 8 1 1 54 22 205
2019 Procurement 13 35 20 16 14 0 2 48 31 62
2019 Real property 19 20 24 23 15 0 0 38 38 71
2019 Materiel management 35 9 21 26 9 0 0 44 35 11
2019 Information management 39 22 29 7 3 0 0 61 10 56
2019 Information technology 24 39 23 7 6 0 2 64 13 217
2019 Internal audit 31 41 5 0 18 0 6 76 19 20
2019 Evaluation 24 26 22 25 2 0 0 51 27 37
2019 Data sciences 25 47 13 4 11 0 0 72 15 23
2019 Policy 9 23 31 23 14 0 0 32 37 767
2019 Project management 12 30 27 21 10 0 0 42 31 378
2019 Other services to the public 16 30 26 12 14 1 1 47 27 150
2019 None of the above 14 23 28 20 14 0 1 37 35 442
2018 Client contact centre 24 23 19 19 14 0 1 48 33 86
2018 Federal regulators 0 8 60 19 8 0 5 8 28 14
2018 Compliance, inspection and enforcement 31 26 13 13 18 0 0 57 30 22
2018 Communications or public affairs 12 31 24 23 10 0 1 44 33 168
2018 Access to information and privacy 14 25 30 10 20 0 0 39 31 32
2018 Security 19 45 23 8 3 0 2 66 11 117
2018 Science and technology 12 31 23 26 5 3 0 44 32 37
2018 Legal services 16 21 41 13 9 0 0 37 22 64
2018 Administration and operations 14 31 29 16 8 1 1 46 24 544
2018 Human resources 13 23 39 14 9 1 1 37 23 170
2018 Financial management 17 19 32 22 9 1 1 37 31 181
2018 Procurement 5 32 22 18 22 0 0 37 41 50
2018 Real property 15 16 33 26 9 0 0 31 35 63
2018 Materiel management 18 49 20 6 0 0 6 72 6 16
2018 Information management 22 31 27 9 8 0 3 55 17 69
2018 Information technology 22 29 24 14 10 0 1 52 24 222
2018 Internal audit 23 24 19 14 19 0 0 47 34 21
2018 Evaluation 42 24 14 17 3 0 0 66 20 33
2018 Data sciences 18 37 23 18 4 0 0 55 22 22
2018 Policy 6 22 29 25 17 0 0 28 43 685
2018 Project management 7 22 31 25 15 0 1 29 40 364
2018 Other services to the public 12 24 36 19 8 0 0 36 28 144
2018 None of the above 9 23 28 23 15 0 3 33 39 408
2017 Client contact centre 12 20 33 16 11 0 7 35 30 96
2017 Compliance, inspection and enforcement 29 35 10 22 5 0 0 63 27 19
2017 Communications or public affairs 18 27 23 20 10 0 1 46 31 171
2017 Access to information and privacy 5 16 40 15 21 0 3 22 37 38
2017 Security 21 37 21 14 7 0 1 58 21 154
2017 Science and technology 25 17 29 20 10 0 0 42 29 38
2017 Library services 34 51 0 7 9 0 0 85 15 12
2017 Legal services 13 22 28 23 13 0 0 36 36 61
2017 Administration and operations 17 29 27 15 9 0 2 47 25 665
2017 Human resources 18 29 23 17 11 0 2 48 28 216
2017 Financial management 19 30 24 16 9 1 1 50 26 174
2017 Procurement 14 28 26 19 12 0 2 42 31 56
2017 Real property 13 29 22 20 16 0 0 42 36 67
2017 Materiel management 33 35 12 5 11 0 4 71 17 18
2017 Information management 24 32 21 14 5 2 1 59 20 82
2017 Information technology 20 30 21 19 8 0 2 51 28 252
2017 Internal audit 14 28 27 14 17 0 0 41 31 27
2017 Evaluation 36 15 26 18 4 0 0 52 22 24
2017 Data sciences 28 37 21 7 6 0 0 65 14 13
2017 Policy 7 24 28 25 16 0 0 31 41 758
2017 Project management 7 25 34 21 12 0 1 32 34 419
2017 Other services to the public 9 27 29 20 14 1 0 36 35 171
2017 None of the above 12 22 28 21 16 0 2 34 37 693

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 26 25 17 8 1 0 50 25 106
2020 Federal regulators 12 29 12 22 26 0 0 41 48 18
2020 Compliance, inspection and enforcement 25 30 14 12 19 0 0 55 31 41
2020 Communications or public affairs 21 20 26 19 13 1 1 41 32 201
2020 Access to information and privacy 13 26 17 21 23 0 0 39 44 38
2020 Security 17 30 28 18 6 0 1 48 24 170
2020 Science and technology 17 32 22 15 14 0 0 49 29 39
2020 Legal services 20 29 27 16 6 1 0 50 23 79
2020 Administration and operations 26 23 23 14 11 2 2 50 26 668
2020 Human resources 21 26 20 15 15 0 2 49 31 233
2020 Financial management 24 27 24 12 12 0 0 52 24 239
2020 Procurement 16 13 35 22 15 0 0 28 37 63
2020 Real property 22 19 25 18 14 0 1 42 33 107
2020 Materiel management 19 26 32 18 5 0 0 45 23 19
2020 Information management 18 28 16 16 15 4 3 49 34 56
2020 Information technology 19 27 24 17 12 0 0 46 29 240
2020 Internal audit 23 10 44 23 0 0 0 33 23 18
2020 Evaluation 16 31 26 13 14 0 0 47 27 43
2020 Data sciences 11 31 16 25 14 0 2 43 40 55
2020 Policy 13 22 26 21 17 0 1 36 38 930
2020 Project management 11 21 25 22 20 0 1 32 43 477
2020 Other services to the public 19 27 26 14 14 0 1 46 28 177
2020 None of the above 15 22 20 23 18 0 1 38 41 486
2019 Client contact centre 12 31 17 22 15 0 3 45 38 77
2019 Federal regulators 13 31 24 16 16 0 0 44 32 17
2019 Compliance, inspection and enforcement 27 18 15 18 22 0 0 45 40 33
2019 Communications or public affairs 23 18 21 19 18 1 0 41 37 175
2019 Access to information and privacy 8 30 16 25 19 0 3 39 45 35
2019 Security 24 30 21 15 9 1 1 55 24 134
2019 Science and technology 24 28 15 22 11 0 0 51 33 42
2019 Legal services 17 27 29 11 14 0 1 45 26 81
2019 Administration and operations 22 26 20 15 14 0 1 49 30 552
2019 Human resources 14 22 30 21 11 1 1 37 33 204
2019 Financial management 19 25 23 17 15 1 0 45 32 203
2019 Procurement 3 23 25 32 14 0 2 27 47 61
2019 Real property 6 17 22 27 27 0 1 23 55 71
2019 Materiel management 44 0 0 0 44 0 12 50 50 11
2019 Information management 21 29 22 17 10 0 2 50 27 57
2019 Information technology 17 28 24 18 11 0 1 46 29 219
2019 Internal audit 31 20 22 17 4 0 6 54 23 22
2019 Evaluation 13 28 14 19 14 6 6 47 37 38
2019 Data sciences 8 23 29 11 25 0 4 32 38 23
2019 Policy 14 20 27 20 18 1 1 34 38 765
2019 Project management 13 22 24 21 20 0 1 35 41 378
2019 Other services to the public 13 25 27 19 15 1 1 39 34 150
2019 None of the above 14 20 26 19 20 0 1 35 39 438
2018 Client contact centre 17 23 23 18 19 1 0 40 37 85
2018 Federal regulators 0 12 31 29 28 0 0 12 57 14
2018 Compliance, inspection and enforcement 27 8 22 21 22 0 0 35 43 22
2018 Communications or public affairs 16 22 26 19 17 1 1 38 36 168
2018 Access to information and privacy 13 19 14 9 45 0 0 32 54 32
2018 Security 21 26 19 19 14 0 1 48 33 118
2018 Science and technology 24 16 25 20 15 0 0 40 36 37
2018 Legal services 16 24 36 15 8 0 1 40 23 65
2018 Administration and operations 15 26 26 18 12 1 1 42 31 544
2018 Human resources 8 22 32 17 19 1 0 30 37 171
2018 Financial management 13 23 27 21 16 0 1 36 37 180
2018 Procurement 8 11 30 16 32 2 0 19 50 50
2018 Real property 9 22 19 34 16 0 0 32 50 63
2018 Materiel management 7 27 20 19 21 0 6 36 42 16
2018 Information management 13 19 23 17 23 2 3 34 42 70
2018 Information technology 16 22 26 19 15 1 1 39 34 223
2018 Internal audit 19 24 14 34 10 0 0 42 43 21
2018 Evaluation 21 26 14 20 15 0 4 48 37 34
2018 Data sciences 9 31 38 13 8 0 0 40 22 22
2018 Policy 10 23 27 20 19 0 1 33 40 685
2018 Project management 11 18 29 23 17 0 2 29 41 365
2018 Other services to the public 11 30 25 22 12 0 0 41 34 144
2018 None of the above 11 19 30 19 19 1 1 31 39 407
2017 Client contact centre 6 23 24 29 18 0 1 29 47 97
2017 Compliance, inspection and enforcement 31 23 14 5 27 0 0 54 32 19
2017 Communications or public affairs 15 23 17 24 20 1 1 38 45 170
2017 Access to information and privacy 8 13 18 32 26 0 3 22 59 38
2017 Security 14 30 25 18 12 1 1 45 30 154
2017 Science and technology 12 25 22 29 12 0 0 37 41 38
2017 Library services 16 17 34 9 15 0 9 36 26 12
2017 Legal services 15 25 20 31 10 0 0 40 40 61
2017 Administration and operations 15 24 25 17 16 0 2 40 34 666
2017 Human resources 15 16 26 18 23 1 1 31 42 216
2017 Financial management 15 23 25 20 15 1 1 39 36 174
2017 Procurement 6 21 23 18 30 0 2 28 49 56
2017 Real property 15 14 19 29 23 0 0 29 52 67
2017 Materiel management 16 36 17 10 21 0 0 52 31 19
2017 Information management 19 25 27 11 16 2 0 45 28 82
2017 Information technology 14 25 21 22 13 0 4 41 37 250
2017 Internal audit 10 28 24 17 21 0 0 38 38 27
2017 Evaluation 33 8 18 26 15 0 0 41 41 24
2017 Data sciences 7 35 14 28 8 0 7 46 39 13
2017 Policy 11 20 24 23 21 1 1 31 44 760
2017 Project management 12 24 26 20 15 1 2 37 36 417
2017 Other services to the public 10 19 27 22 19 2 1 30 42 171
2017 None of the above 10 22 27 21 18 1 2 32 40 690

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 26 23 10 4 0 3 62 14 105
2020 Federal regulators 23 17 5 39 16 0 0 40 55 18
2020 Compliance, inspection and enforcement 37 30 14 7 9 0 2 69 17 41
2020 Communications or public affairs 30 29 17 12 11 0 1 59 23 202
2020 Access to information and privacy 53 21 13 3 0 0 10 83 3 38
2020 Security 40 24 21 9 4 0 2 65 13 169
2020 Science and technology 31 29 20 5 4 3 7 67 10 39
2020 Legal services 21 32 24 15 8 0 0 53 23 78
2020 Administration and operations 34 25 17 12 8 0 3 62 21 669
2020 Human resources 41 23 17 6 10 0 3 66 16 233
2020 Financial management 38 24 20 10 6 0 3 64 16 239
2020 Procurement 26 42 11 8 5 2 6 74 14 64
2020 Real property 37 25 11 13 10 0 4 65 24 108
2020 Materiel management 51 28 15 0 5 0 0 79 5 19
2020 Information management 41 33 15 3 2 2 5 79 6 56
2020 Information technology 42 25 16 8 5 0 4 70 13 240
2020 Internal audit 47 32 11 5 5 0 0 79 10 19
2020 Evaluation 35 26 23 2 14 0 0 61 16 43
2020 Data sciences 24 41 16 9 7 0 2 67 17 54
2020 Policy 15 25 26 18 15 0 1 41 33 935
2020 Project management 20 28 23 16 12 0 1 48 28 479
2020 Other services to the public 26 29 21 13 12 0 0 55 24 175
2020 None of the above 19 25 19 19 15 0 2 45 35 489
2019 Client contact centre 39 30 10 12 3 0 6 73 16 77
2019 Federal regulators 18 37 18 17 10 0 0 55 27 17
2019 Compliance, inspection and enforcement 36 27 27 3 7 0 0 63 10 33
2019 Communications or public affairs 37 21 13 14 12 0 3 61 26 173
2019 Access to information and privacy 62 22 8 0 0 0 8 91 0 35
2019 Security 41 29 17 8 3 0 1 71 12 134
2019 Science and technology 31 43 15 4 4 0 3 76 9 42
2019 Legal services 21 22 36 12 9 0 0 43 21 82
2019 Administration and operations 35 28 16 11 7 1 3 65 18 553
2019 Human resources 43 27 13 9 4 1 3 73 13 203
2019 Financial management 40 29 11 11 4 1 3 73 16 204
2019 Procurement 41 36 11 6 3 0 2 79 10 62
2019 Real property 30 33 16 12 10 0 0 63 21 70
2019 Materiel management 70 0 9 9 0 0 12 80 10 11
2019 Information management 57 20 8 3 1 0 10 86 5 58
2019 Information technology 44 31 14 3 3 0 5 79 6 219
2019 Internal audit 49 21 10 16 0 0 4 73 17 22
2019 Evaluation 24 40 15 7 7 0 6 68 15 37
2019 Data sciences 50 23 16 7 4 0 0 73 11 23
2019 Policy 21 28 23 14 13 0 1 49 27 768
2019 Project management 23 31 23 11 10 0 2 55 21 378
2019 Other services to the public 22 27 22 18 10 1 0 49 28 150
2019 None of the above 22 23 24 16 12 0 2 46 29 440
2018 Client contact centre 36 24 18 7 11 0 4 63 18 86
2018 Federal regulators 8 23 45 16 8 0 0 31 24 14
2018 Compliance, inspection and enforcement 34 17 27 13 9 0 0 51 22 22
2018 Communications or public affairs 27 23 23 12 10 1 3 53 23 167
2018 Access to information and privacy 58 15 15 3 3 0 6 78 6 32
2018 Security 41 34 16 3 4 0 2 76 7 116
2018 Science and technology 39 31 21 5 0 0 4 73 5 36
2018 Legal services 19 26 32 11 8 0 4 47 20 64
2018 Administration and operations 33 29 19 9 8 1 3 63 17 543
2018 Human resources 40 23 21 7 4 0 6 66 12 171
2018 Financial management 32 28 23 6 7 1 3 62 13 177
2018 Procurement 41 26 8 6 10 0 8 73 18 50
2018 Real property 39 22 20 8 8 3 1 63 17 62
2018 Materiel management 53 27 6 0 0 0 14 93 0 16
2018 Information management 43 23 13 9 1 0 10 74 12 70
2018 Information technology 45 23 13 12 3 1 4 71 15 223
2018 Internal audit 47 10 19 14 10 0 0 57 24 21
2018 Evaluation 40 21 17 9 3 0 11 69 13 34
2018 Data sciences 32 35 18 9 0 0 6 71 10 22
2018 Policy 14 29 23 19 14 0 1 43 34 686
2018 Project management 24 29 23 13 10 0 2 54 23 366
2018 Other services to the public 20 31 25 17 6 0 0 51 23 142
2018 None of the above 21 22 22 19 12 0 3 44 32 405
2017 Client contact centre 25 33 19 14 2 0 6 62 17 96
2017 Compliance, inspection and enforcement 35 23 15 27 0 0 0 58 27 19
2017 Communications or public affairs 28 24 16 14 14 0 4 54 29 171
2017 Access to information and privacy 39 8 16 8 3 3 24 64 15 38
2017 Security 38 30 16 4 7 0 5 72 12 154
2017 Science and technology 34 32 20 12 2 0 0 66 15 38
2017 Library services 42 26 9 7 0 0 17 82 8 12
2017 Legal services 14 28 26 18 13 0 0 42 31 61
2017 Administration and operations 31 26 18 11 6 0 8 61 19 665
2017 Human resources 37 21 14 9 6 0 12 67 17 216
2017 Financial management 38 25 18 11 6 1 2 65 17 174
2017 Procurement 40 19 16 3 5 2 15 72 9 56
2017 Real property 29 23 20 7 12 1 7 57 21 67
2017 Materiel management 82 12 6 0 0 0 0 94 0 18
2017 Information management 54 14 8 7 0 2 14 82 8 82
2017 Information technology 38 29 11 10 2 1 9 74 14 252
2017 Internal audit 28 17 21 14 14 0 7 48 30 27
2017 Evaluation 29 33 22 8 4 0 4 65 12 24
2017 Data sciences 64 14 15 0 0 0 7 84 0 13
2017 Policy 17 29 23 16 12 0 2 47 29 757
2017 Project management 22 32 26 11 6 0 3 56 17 416
2017 Other services to the public 16 31 22 11 16 1 3 49 28 171
2017 None of the above 20 25 22 16 13 1 4 47 30 692

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 33 20 14 9 0 0 57 23 107
2020 Federal regulators 23 17 5 27 27 0 0 40 55 18
2020 Compliance, inspection and enforcement 22 28 19 20 11 0 0 50 31 41
2020 Communications or public affairs 19 28 24 15 14 0 0 46 30 202
2020 Access to information and privacy 41 16 15 10 16 0 3 58 27 38
2020 Security 28 26 24 15 6 0 0 54 22 169
2020 Science and technology 19 15 41 20 5 0 0 35 25 39
2020 Legal services 12 27 23 20 19 0 0 38 39 79
2020 Administration and operations 22 26 26 14 12 0 1 48 27 671
2020 Human resources 27 26 22 12 11 1 1 54 24 233
2020 Financial management 30 19 29 13 9 0 0 49 22 240
2020 Procurement 23 30 25 17 3 0 2 55 20 65
2020 Real property 28 19 26 15 11 0 2 47 26 107
2020 Materiel management 30 33 25 5 5 0 0 64 11 19
2020 Information management 29 40 17 8 6 0 0 69 14 55
2020 Information technology 27 30 18 16 10 0 0 57 26 238
2020 Internal audit 37 26 10 21 5 0 0 63 27 19
2020 Evaluation 21 32 16 14 16 0 0 54 30 43
2020 Data sciences 11 28 26 22 13 0 0 39 35 54
2020 Policy 11 23 24 23 19 0 0 33 42 935
2020 Project management 12 25 26 20 17 0 0 37 37 480
2020 Other services to the public 15 24 22 23 16 0 0 39 39 177
2020 None of the above 14 22 24 20 20 0 0 36 40 487
2019 Client contact centre 32 29 14 12 9 1 3 63 22 76
2019 Federal regulators 7 37 28 6 23 0 0 44 28 17
2019 Compliance, inspection and enforcement 21 30 19 18 13 0 0 51 31 33
2019 Communications or public affairs 23 29 21 12 15 0 0 52 27 175
2019 Access to information and privacy 40 28 3 16 8 3 3 72 26 35
2019 Security 32 25 24 12 6 0 0 58 18 134
2019 Science and technology 15 38 27 11 7 0 2 54 18 42
2019 Legal services 11 24 30 20 14 0 0 36 34 81
2019 Administration and operations 26 31 19 12 10 0 1 58 23 558
2019 Human resources 38 26 19 11 4 1 1 65 15 204
2019 Financial management 32 30 15 12 9 2 0 62 22 203
2019 Procurement 28 34 23 9 5 0 1 63 14 62
2019 Real property 19 29 24 14 14 0 0 48 28 71
2019 Materiel management 37 8 26 9 8 0 12 51 19 11
2019 Information management 40 34 22 2 1 2 0 75 3 58
2019 Information technology 33 30 20 8 5 0 2 65 14 219
2019 Internal audit 36 29 8 21 0 0 6 69 23 22
2019 Evaluation 20 28 20 14 17 0 0 48 32 38
2019 Data sciences 34 35 12 15 4 0 0 69 19 23
2019 Policy 15 25 27 17 16 0 0 40 33 770
2019 Project management 19 27 27 15 12 0 1 46 27 379
2019 Other services to the public 19 24 22 18 15 1 0 44 34 149
2019 None of the above 16 22 27 18 17 0 1 38 35 441
2018 Client contact centre 26 29 24 7 15 0 0 55 22 86
2018 Federal regulators 7 16 35 26 16 0 0 23 42 14
2018 Compliance, inspection and enforcement 30 13 23 13 22 0 0 42 35 22
2018 Communications or public affairs 19 21 29 14 15 1 1 42 29 169
2018 Access to information and privacy 33 27 17 6 15 2 0 61 22 31
2018 Security 30 29 24 10 7 0 0 59 17 118
2018 Science and technology 34 23 23 14 5 0 0 57 20 38
2018 Legal services 15 20 30 20 14 0 0 35 34 65
2018 Administration and operations 23 28 24 13 10 0 0 52 24 548
2018 Human resources 29 29 21 10 8 1 2 60 19 172
2018 Financial management 22 31 24 11 13 0 0 53 23 180
2018 Procurement 29 28 22 8 10 0 2 59 19 50
2018 Real property 18 32 17 17 16 1 0 50 34 63
2018 Materiel management 28 32 26 0 8 0 6 64 8 16
2018 Information management 24 30 20 14 12 0 0 54 25 70
2018 Information technology 36 25 20 8 8 0 2 63 17 225
2018 Internal audit 38 10 19 10 24 0 0 48 33 21
2018 Evaluation 37 16 23 14 6 0 4 56 20 34
2018 Data sciences 20 50 22 5 4 0 0 69 9 22
2018 Policy 12 21 27 21 19 0 0 33 40 687
2018 Project management 15 25 29 16 14 0 0 41 30 367
2018 Other services to the public 17 23 26 19 14 0 0 40 34 144
2018 None of the above 14 21 25 23 16 0 1 35 39 408
2017 Client contact centre 15 30 24 17 12 0 1 46 30 97
2017 Compliance, inspection and enforcement 46 19 19 9 7 0 0 64 16 20
2017 Communications or public affairs 20 23 26 14 17 0 1 43 31 173
2017 Access to information and privacy 32 8 31 8 19 0 3 41 27 38
2017 Security 19 33 30 7 10 1 0 53 17 154
2017 Science and technology 27 30 17 10 16 0 0 57 26 38
2017 Library services 40 26 17 9 9 0 0 66 17 12
2017 Legal services 8 37 22 21 12 0 0 46 32 61
2017 Administration and operations 24 29 23 12 9 0 2 54 22 664
2017 Human resources 30 24 23 12 9 0 2 56 21 216
2017 Financial management 30 27 17 18 5 1 1 58 24 174
2017 Procurement 23 34 19 7 13 0 4 59 21 56
2017 Real property 24 35 17 13 10 0 0 60 23 67
2017 Materiel management 30 55 10 5 0 0 0 85 5 19
2017 Information management 35 29 21 9 5 1 0 65 14 82
2017 Information technology 31 29 21 11 6 0 2 61 17 251
2017 Internal audit 31 14 24 18 14 0 0 44 31 27
2017 Evaluation 33 34 18 11 4 0 0 67 15 24
2017 Data sciences 39 38 15 0 9 0 0 76 9 12
2017 Policy 10 27 27 21 14 0 0 37 36 757
2017 Project management 14 30 31 15 9 0 1 44 25 419
2017 Other services to the public 13 23 31 18 14 0 2 36 32 171
2017 None of the above 15 22 27 21 14 0 1 37 35 689

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 27 15 15 8 1 7 58 26 106
2020 Federal regulators 11 29 7 18 22 0 12 46 46 17
2020 Compliance, inspection and enforcement 27 18 30 9 10 0 7 48 20 41
2020 Communications or public affairs 32 19 19 11 11 0 9 56 24 198
2020 Access to information and privacy 33 16 15 5 23 0 8 53 31 38
2020 Security 33 21 15 13 8 0 10 60 23 170
2020 Science and technology 22 20 30 12 5 0 10 47 19 39
2020 Legal services 22 23 15 16 15 1 8 49 35 79
2020 Administration and operations 24 22 17 13 10 0 13 54 26 667
2020 Human resources 29 21 19 14 8 0 8 55 24 234
2020 Financial management 31 20 21 8 7 0 12 58 18 240
2020 Procurement 23 26 19 17 6 0 9 54 25 65
2020 Real property 32 28 9 8 15 0 8 65 25 108
2020 Materiel management 28 27 12 18 10 0 6 59 29 19
2020 Information management 37 20 15 14 6 0 9 63 21 57
2020 Information technology 28 27 14 11 9 0 10 62 22 239
2020 Internal audit 49 14 10 5 5 0 16 76 13 19
2020 Evaluation 22 19 21 9 16 2 9 46 29 42
2020 Data sciences 24 22 18 14 7 0 15 54 25 55
2020 Policy 23 21 18 15 12 0 12 50 31 932
2020 Project management 23 24 16 15 12 0 10 52 30 479
2020 Other services to the public 21 22 23 10 12 1 11 49 25 177
2020 None of the above 21 22 18 13 14 0 10 49 31 490

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 34 26 7 3 1 0 63 10 104
2020 Federal regulators 20 34 22 11 13 0 0 54 23 18
2020 Compliance, inspection and enforcement 20 41 25 12 0 2 0 62 12 40
2020 Communications or public affairs 27 38 19 9 4 1 1 66 14 199
2020 Access to information and privacy 40 28 13 13 0 0 5 72 14 37
2020 Security 27 37 23 9 5 0 1 64 13 170
2020 Science and technology 15 41 28 7 5 0 3 58 13 38
2020 Legal services 34 35 18 10 4 0 0 68 14 79
2020 Administration and operations 31 32 20 8 3 3 3 67 12 669
2020 Human resources 30 36 21 8 1 1 2 69 9 233
2020 Financial management 37 33 17 6 5 0 3 71 11 241
2020 Procurement 37 37 17 6 2 2 0 75 8 65
2020 Real property 25 35 24 9 7 1 0 60 16 106
2020 Materiel management 30 36 23 11 0 0 0 66 11 19
2020 Information management 35 34 7 16 4 4 0 72 21 56
2020 Information technology 27 38 19 11 4 0 1 66 15 239
2020 Internal audit 26 42 21 10 0 0 0 69 10 19
2020 Evaluation 22 41 14 14 7 0 2 64 22 42
2020 Data sciences 24 39 18 12 7 0 0 63 20 55
2020 Policy 20 36 26 12 5 0 0 56 18 930
2020 Project management 17 38 25 14 5 0 1 55 19 477
2020 Other services to the public 25 39 20 11 4 1 1 65 15 178
2020 None of the above 21 32 27 13 6 1 1 54 19 489
2019 Client contact centre 22 25 30 11 4 2 6 51 16 77
2019 Federal regulators 25 6 31 21 18 0 0 30 39 17
2019 Compliance, inspection and enforcement 18 38 25 13 6 0 0 56 19 32
2019 Communications or public affairs 28 28 29 7 6 0 1 57 14 175
2019 Access to information and privacy 32 38 19 11 0 0 0 70 11 34
2019 Security 24 44 13 13 6 0 0 68 19 133
2019 Science and technology 17 35 28 8 6 0 5 55 15 42
2019 Legal services 13 46 22 14 6 0 0 59 20 81
2019 Administration and operations 26 37 18 11 5 1 2 65 17 555
2019 Human resources 29 35 24 7 2 1 1 66 9 203
2019 Financial management 29 34 21 7 7 1 1 64 14 201
2019 Procurement 36 42 12 6 2 2 1 80 8 62
2019 Real property 18 28 29 13 12 0 0 46 25 70
2019 Materiel management 20 39 31 0 9 0 0 60 9 10
2019 Information management 45 34 7 7 5 2 0 81 12 57
2019 Information technology 22 43 16 11 4 1 3 67 16 218
2019 Internal audit 43 35 12 4 0 0 6 83 5 21
2019 Evaluation 22 19 36 19 5 0 0 40 24 38
2019 Data sciences 19 50 16 12 4 0 0 69 15 23
2019 Policy 19 35 30 10 4 0 0 55 15 768
2019 Project management 17 33 26 15 8 0 1 50 24 379
2019 Other services to the public 26 36 21 9 6 0 2 63 15 150
2019 None of the above 21 35 25 11 7 0 0 56 18 440
2018 Client contact centre 27 26 30 8 7 1 0 55 15 87
2018 Federal regulators 8 30 28 0 34 0 0 38 34 14
2018 Compliance, inspection and enforcement 15 34 18 14 19 0 0 49 33 22
2018 Communications or public affairs 19 42 22 9 6 1 1 62 15 167
2018 Access to information and privacy 26 26 12 13 21 0 2 53 35 32
2018 Security 20 41 22 11 5 0 1 62 16 117
2018 Science and technology 24 29 26 16 5 0 0 53 21 37
2018 Legal services 9 36 34 15 4 1 0 46 20 65
2018 Administration and operations 24 36 22 11 4 1 1 62 16 542
2018 Human resources 22 37 22 13 4 0 2 60 17 171
2018 Financial management 23 33 29 9 5 0 1 56 14 180
2018 Procurement 25 44 15 6 8 2 0 70 15 49
2018 Real property 16 22 29 15 15 0 2 39 31 62
2018 Materiel management 13 39 27 14 0 0 6 56 15 16
2018 Information management 27 34 18 12 7 0 3 63 19 70
2018 Information technology 20 38 21 13 4 0 4 60 18 225
2018 Internal audit 39 24 33 4 0 0 0 63 4 21
2018 Evaluation 27 28 25 13 3 0 4 58 16 34
2018 Data sciences 34 22 17 19 8 0 0 55 27 22
2018 Policy 14 37 29 12 7 0 0 51 20 690
2018 Project management 11 32 30 19 7 0 1 43 26 365
2018 Other services to the public 17 35 32 10 6 0 0 52 16 144
2018 None of the above 18 35 28 11 6 1 1 54 17 409
2017 Client contact centre 18 26 31 16 5 1 2 46 22 97
2017 Compliance, inspection and enforcement 50 32 9 9 0 0 0 82 9 20
2017 Communications or public affairs 23 31 23 14 8 1 0 55 22 173
2017 Access to information and privacy 23 13 29 13 16 6 0 39 31 38
2017 Security 23 33 26 12 6 0 0 57 18 154
2017 Science and technology 15 27 29 19 10 0 0 42 29 38
2017 Library services 43 25 9 7 17 0 0 68 24 12
2017 Legal services 13 42 28 13 4 0 0 55 17 61
2017 Administration and operations 30 30 22 10 3 1 2 63 14 663
2017 Human resources 27 29 23 14 6 0 1 57 20 217
2017 Financial management 27 33 23 8 6 2 1 61 15 173
2017 Procurement 14 41 25 10 6 0 4 57 16 55
2017 Real property 23 30 20 15 12 0 0 53 27 67
2017 Materiel management 11 57 10 17 5 0 0 67 22 18
2017 Information management 26 37 19 13 3 2 0 64 17 82
2017 Information technology 20 36 21 11 8 1 2 59 20 251
2017 Internal audit 14 41 21 11 10 0 4 57 22 27
2017 Evaluation 15 45 29 8 4 0 0 59 11 24
2017 Data sciences 24 22 38 0 16 0 0 46 16 12
2017 Policy 18 33 26 15 8 1 0 51 23 757
2017 Project management 13 35 26 15 9 0 1 49 25 419
2017 Other services to the public 22 29 29 12 7 2 0 52 19 171
2017 None of the above 20 33 24 13 7 1 2 55 21 691

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 33 23 8 3 3 0 65 12 105
2020 Federal regulators 5 28 22 39 5 0 0 34 44 18
2020 Compliance, inspection and enforcement 23 49 12 13 2 0 0 72 16 41
2020 Communications or public affairs 16 39 25 10 7 0 3 57 17 200
2020 Access to information and privacy 27 25 24 19 3 0 3 54 22 37
2020 Security 22 40 25 10 2 0 0 62 12 169
2020 Science and technology 18 39 22 13 6 0 3 58 19 39
2020 Legal services 32 31 27 8 3 0 0 63 10 78
2020 Administration and operations 27 32 21 12 5 1 2 61 18 668
2020 Human resources 27 33 25 12 2 0 1 60 14 234
2020 Financial management 33 28 22 9 6 0 2 62 15 238
2020 Procurement 22 34 19 14 9 2 0 57 24 65
2020 Real property 21 25 24 18 12 0 0 46 30 108
2020 Materiel management 22 45 21 13 0 0 0 66 13 19
2020 Information management 23 26 31 13 4 2 2 51 18 57
2020 Information technology 26 34 21 13 6 0 0 61 18 239
2020 Internal audit 21 32 31 16 0 0 0 53 16 19
2020 Evaluation 27 30 24 12 7 0 0 57 19 42
2020 Data sciences 13 33 23 22 9 0 0 46 31 55
2020 Policy 16 37 28 12 6 0 1 53 18 928
2020 Project management 14 35 29 15 7 0 0 49 22 480
2020 Other services to the public 22 33 28 10 5 1 1 56 15 178
2020 None of the above 18 35 23 15 7 0 1 53 23 487
2019 Client contact centre 22 29 25 5 10 3 6 56 17 77
2019 Federal regulators 13 36 23 7 21 0 0 50 28 17
2019 Compliance, inspection and enforcement 12 47 15 9 16 0 0 60 25 33
2019 Communications or public affairs 25 30 25 11 8 1 0 55 19 175
2019 Access to information and privacy 21 28 36 12 3 0 0 49 15 34
2019 Security 24 37 19 12 8 0 0 61 20 134
2019 Science and technology 21 21 21 23 8 0 5 45 33 42
2019 Legal services 16 45 22 10 7 0 0 61 17 82
2019 Administration and operations 25 33 24 11 5 1 1 59 17 556
2019 Human resources 24 33 24 14 4 1 1 57 18 204
2019 Financial management 28 29 22 11 8 1 0 58 19 202
2019 Procurement 24 26 28 14 6 0 2 51 21 62
2019 Real property 9 25 34 15 15 2 0 35 30 69
2019 Materiel management 20 19 10 41 9 0 0 39 50 10
2019 Information management 25 35 22 12 5 0 2 61 16 58
2019 Information technology 16 34 26 13 8 0 2 51 22 218
2019 Internal audit 39 39 4 12 0 0 6 82 13 21
2019 Evaluation 26 29 23 14 7 0 0 55 21 38
2019 Data sciences 8 48 30 11 4 0 0 55 15 23
2019 Policy 19 37 28 10 5 0 0 56 15 764
2019 Project management 12 33 30 16 8 0 1 46 24 377
2019 Other services to the public 24 31 28 11 4 0 1 56 15 149
2019 None of the above 19 28 28 15 9 0 1 47 25 440
2018 Client contact centre 28 32 23 6 10 1 0 61 16 86
2018 Federal regulators 0 7 31 27 35 0 0 7 62 14
2018 Compliance, inspection and enforcement 10 32 28 21 8 0 0 43 30 22
2018 Communications or public affairs 21 30 28 15 5 1 1 52 20 167
2018 Access to information and privacy 23 25 21 16 15 0 0 48 31 32
2018 Security 21 37 20 15 5 0 1 59 21 117
2018 Science and technology 20 43 21 13 2 0 0 63 16 37
2018 Legal services 13 37 39 10 1 0 0 49 12 65
2018 Administration and operations 20 34 23 16 5 1 1 55 21 541
2018 Human resources 25 28 27 12 6 0 1 54 18 172
2018 Financial management 18 34 29 13 5 1 1 53 18 180
2018 Procurement 14 27 22 26 8 3 0 43 35 51
2018 Real property 11 24 26 14 24 0 0 35 38 62
2018 Materiel management 15 46 26 6 0 0 6 66 6 16
2018 Information management 21 31 23 18 5 0 1 53 23 69
2018 Information technology 19 31 26 14 9 0 0 50 23 223
2018 Internal audit 29 28 14 24 5 0 0 57 28 21
2018 Evaluation 16 34 27 14 7 3 0 50 22 34
2018 Data sciences 29 18 27 13 13 0 0 47 27 22
2018 Policy 13 35 29 16 7 0 0 49 22 690
2018 Project management 9 30 28 19 13 0 1 39 33 365
2018 Other services to the public 11 37 32 15 6 0 0 48 20 144
2018 None of the above 14 32 29 17 6 1 2 47 24 408
2017 Client contact centre 18 27 35 10 8 0 2 46 19 97
2017 Compliance, inspection and enforcement 39 9 38 14 0 0 0 48 14 20
2017 Communications or public affairs 20 33 32 6 7 0 2 54 13 172
2017 Access to information and privacy 23 26 21 16 8 3 3 52 26 38
2017 Security 16 37 25 12 9 0 1 54 21 154
2017 Science and technology 13 27 43 3 15 0 0 39 18 38
2017 Library services 26 51 0 7 16 0 0 77 23 12
2017 Legal services 22 35 31 8 4 0 0 57 12 60
2017 Administration and operations 22 33 26 13 4 1 1 56 18 663
2017 Human resources 20 28 25 15 11 0 2 48 26 216
2017 Financial management 23 28 29 9 9 1 1 52 19 174
2017 Procurement 2 42 30 10 10 5 2 47 21 56
2017 Real property 17 23 27 14 19 0 0 40 33 67
2017 Materiel management 20 53 5 22 0 0 0 73 22 18
2017 Information management 25 24 24 20 5 1 0 50 25 82
2017 Information technology 15 31 28 17 7 1 2 47 25 251
2017 Internal audit 14 20 24 32 11 0 0 34 42 27
2017 Evaluation 18 40 22 11 7 0 0 59 19 24
2017 Data sciences 0 38 22 15 16 0 8 42 34 12
2017 Policy 16 35 27 15 7 0 0 51 22 758
2017 Project management 10 28 32 20 9 0 1 39 29 419
2017 Other services to the public 13 40 22 14 8 1 1 55 23 171
2017 None of the above 16 33 24 16 9 0 2 50 25 689

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 27 18 9 5 0 0 68 14 104
2020 Federal regulators 32 27 28 6 6 0 0 60 12 18
2020 Compliance, inspection and enforcement 31 27 18 16 7 0 0 59 23 40
2020 Communications or public affairs 24 32 23 12 8 0 2 57 20 201
2020 Access to information and privacy 36 25 13 21 3 0 3 63 24 38
2020 Security 28 30 26 13 4 0 0 58 16 170
2020 Science and technology 22 39 15 16 6 0 3 62 23 38
2020 Legal services 37 35 18 9 1 0 0 72 10 79
2020 Administration and operations 29 31 23 11 5 0 1 60 17 669
2020 Human resources 32 35 20 9 2 1 0 68 12 231
2020 Financial management 32 31 19 9 8 0 0 64 17 241
2020 Procurement 33 30 20 9 5 2 2 65 14 65
2020 Real property 26 23 26 11 13 1 0 50 24 108
2020 Materiel management 18 51 4 27 0 0 0 69 27 19
2020 Information management 34 20 19 14 10 2 0 55 25 57
2020 Information technology 30 34 18 11 7 0 0 64 18 237
2020 Internal audit 31 37 16 16 0 0 0 68 16 19
2020 Evaluation 29 28 28 7 7 0 0 57 14 42
2020 Data sciences 23 26 26 15 10 0 0 49 25 53
2020 Policy 20 35 25 13 7 0 0 56 20 930
2020 Project management 20 35 24 14 6 0 1 56 20 476
2020 Other services to the public 28 34 21 11 6 0 1 63 16 178
2020 None of the above 23 34 23 12 7 0 1 57 20 489
2019 Client contact centre 26 25 25 10 9 1 4 54 20 77
2019 Federal regulators 27 24 13 25 11 0 0 51 36 16
2019 Compliance, inspection and enforcement 27 24 24 12 12 0 0 51 25 33
2019 Communications or public affairs 25 29 24 12 10 0 0 54 22 174
2019 Access to information and privacy 38 23 34 6 0 0 0 60 6 34
2019 Security 25 33 23 13 7 0 0 58 19 133
2019 Science and technology 17 29 22 23 8 0 0 46 32 42
2019 Legal services 24 37 18 13 8 0 0 61 21 82
2019 Administration and operations 28 30 23 11 7 0 1 58 19 555
2019 Human resources 29 30 21 13 5 1 1 61 18 203
2019 Financial management 24 34 21 13 7 1 1 59 20 204
2019 Procurement 23 45 12 11 6 0 2 70 17 62
2019 Real property 17 22 26 27 8 0 0 39 35 70
2019 Materiel management 31 9 20 30 10 0 0 39 40 10
2019 Information management 24 33 24 13 6 0 0 57 19 58
2019 Information technology 24 31 20 11 11 0 3 57 22 218
2019 Internal audit 33 39 13 9 0 0 6 77 9 21
2019 Evaluation 10 31 35 17 7 0 0 41 24 38
2019 Data sciences 29 29 11 23 7 0 0 58 31 23
2019 Policy 20 32 28 13 7 0 0 52 19 767
2019 Project management 14 35 26 15 10 0 0 49 25 376
2019 Other services to the public 32 28 23 11 5 1 0 60 16 147
2019 None of the above 23 33 22 13 9 0 1 56 22 441
2018 Client contact centre 27 34 21 7 10 1 0 61 17 87
2018 Federal regulators 0 51 8 23 18 0 0 51 41 12
2018 Compliance, inspection and enforcement 4 28 32 19 17 0 0 32 36 22
2018 Communications or public affairs 21 37 22 14 6 0 0 59 20 166
2018 Access to information and privacy 33 29 15 9 15 0 0 62 23 32
2018 Security 20 39 21 15 4 0 1 59 20 116
2018 Science and technology 27 42 10 13 8 0 0 69 21 37
2018 Legal services 12 45 28 11 4 0 0 57 15 65
2018 Administration and operations 24 32 24 14 6 1 1 57 19 542
2018 Human resources 31 26 24 12 6 0 0 57 18 171
2018 Financial management 22 32 28 13 4 1 1 55 17 180
2018 Procurement 19 36 24 18 4 0 0 54 22 51
2018 Real property 15 21 27 18 18 1 0 36 36 62
2018 Materiel management 22 42 24 0 6 0 6 68 6 16
2018 Information management 18 30 22 18 10 0 1 49 28 70
2018 Information technology 22 31 22 15 9 0 1 54 24 224
2018 Internal audit 29 34 19 10 9 0 0 62 18 21
2018 Evaluation 18 40 20 19 3 0 0 58 22 34
2018 Data sciences 29 35 13 19 4 0 0 64 23 22
2018 Policy 14 35 28 15 8 0 0 49 23 691
2018 Project management 11 31 30 17 10 0 0 43 28 362
2018 Other services to the public 21 31 31 11 6 0 0 51 17 144
2018 None of the above 19 34 26 13 6 2 2 54 19 410
2017 Client contact centre 21 25 29 16 8 1 0 46 25 96
2017 Compliance, inspection and enforcement 24 41 9 22 5 0 0 64 27 20
2017 Communications or public affairs 24 32 24 13 5 1 1 57 18 172
2017 Access to information and privacy 29 13 29 21 8 0 0 42 29 38
2017 Security 20 32 20 20 7 0 1 53 27 154
2017 Science and technology 17 32 22 17 11 0 0 49 28 38
2017 Library services 26 34 25 7 9 0 0 60 15 12
2017 Legal services 21 43 18 15 2 0 2 65 17 61
2017 Administration and operations 26 34 23 12 4 0 2 61 16 662
2017 Human resources 22 32 22 12 9 0 3 56 22 216
2017 Financial management 24 28 29 9 9 1 1 53 18 174
2017 Procurement 14 37 23 13 8 4 2 54 22 56
2017 Real property 14 23 32 14 16 0 0 37 30 67
2017 Materiel management 25 41 22 12 0 0 0 66 12 18
2017 Information management 25 30 16 20 7 1 0 56 27 82
2017 Information technology 19 34 23 15 8 0 2 53 24 251
2017 Internal audit 17 39 18 14 7 0 4 59 23 26
2017 Evaluation 29 22 19 22 7 0 0 51 30 24
2017 Data sciences 8 15 37 15 16 0 8 25 34 12
2017 Policy 19 36 23 14 9 0 0 55 22 757
2017 Project management 15 31 29 14 9 0 1 47 24 419
2017 Other services to the public 22 33 20 18 3 2 1 57 22 171
2017 None of the above 23 32 23 12 7 1 2 56 20 690

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 29 17 13 7 0 0 63 20 106
2020 Federal regulators 32 39 11 0 18 0 0 71 18 18
2020 Compliance, inspection and enforcement 39 25 10 14 12 0 0 64 26 41
2020 Communications or public affairs 45 28 12 7 7 0 2 74 14 200
2020 Access to information and privacy 47 17 23 3 8 0 3 65 11 38
2020 Security 34 29 20 11 5 0 1 64 16 170
2020 Science and technology 42 25 20 8 3 0 3 69 11 39
2020 Legal services 42 25 18 9 6 0 0 67 15 79
2020 Administration and operations 41 29 15 8 7 0 1 70 16 665
2020 Human resources 42 27 14 10 4 0 3 71 15 231
2020 Financial management 47 24 14 7 8 0 0 71 15 240
2020 Procurement 48 25 13 6 0 5 3 79 7 64
2020 Real property 36 30 13 9 12 1 0 66 20 106
2020 Materiel management 53 23 14 6 4 0 0 76 10 19
2020 Information management 46 18 14 9 6 6 0 68 17 57
2020 Information technology 41 26 16 10 6 0 0 68 16 239
2020 Internal audit 47 26 16 0 11 0 0 73 11 19
2020 Evaluation 36 22 19 12 12 0 0 57 24 41
2020 Data sciences 37 21 24 16 2 0 0 58 18 54
2020 Policy 34 29 20 10 6 0 1 63 17 933
2020 Project management 34 32 18 9 6 0 0 67 15 476
2020 Other services to the public 30 29 17 14 9 1 1 60 23 178
2020 None of the above 31 29 18 10 11 0 1 61 21 489
2019 Client contact centre 34 30 19 8 4 2 3 67 13 77
2019 Federal regulators 48 6 19 10 18 0 0 54 27 17
2019 Compliance, inspection and enforcement 36 33 12 13 6 0 0 69 19 33
2019 Communications or public affairs 40 23 19 9 8 1 1 64 17 175
2019 Access to information and privacy 55 29 14 3 0 0 0 84 3 34
2019 Security 35 23 23 10 6 1 1 60 16 134
2019 Science and technology 21 34 24 10 10 0 0 55 20 41
2019 Legal services 32 32 15 16 6 0 0 63 22 81
2019 Administration and operations 35 28 15 12 8 1 1 64 20 551
2019 Human resources 44 24 14 12 4 1 2 70 16 204
2019 Financial management 37 28 16 9 9 1 1 66 18 202
2019 Procurement 43 29 15 8 1 2 2 75 10 62
2019 Real property 29 35 13 10 13 0 0 64 24 70
2019 Materiel management 30 20 30 10 9 0 0 50 20 10
2019 Information management 41 27 13 8 11 0 0 68 19 57
2019 Information technology 34 29 14 11 9 0 4 65 20 218
2019 Internal audit 47 30 4 12 0 0 6 82 13 21
2019 Evaluation 28 20 30 12 7 2 0 49 20 38
2019 Data sciences 21 40 12 22 4 0 0 61 26 21
2019 Policy 33 31 19 10 7 0 0 65 16 766
2019 Project management 27 33 18 10 11 0 0 60 21 376
2019 Other services to the public 34 23 19 12 9 2 0 58 22 150
2019 None of the above 32 26 20 12 9 0 1 59 21 439

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 30 24 9 7 0 0 59 17 106
2020 Federal regulators 22 40 20 18 0 0 0 62 18 18
2020 Compliance, inspection and enforcement 22 26 22 22 8 0 0 49 29 41
2020 Communications or public affairs 25 28 24 17 4 0 1 54 21 200
2020 Access to information and privacy 35 37 16 13 0 0 0 71 13 38
2020 Security 21 31 32 11 5 0 1 52 16 170
2020 Science and technology 25 30 24 16 2 0 3 57 18 39
2020 Legal services 21 32 27 15 5 0 0 53 20 79
2020 Administration and operations 25 32 22 13 7 0 1 58 20 664
2020 Human resources 26 28 30 12 4 0 0 54 16 232
2020 Financial management 29 33 20 12 5 0 0 63 17 240
2020 Procurement 24 39 17 14 4 2 0 64 19 65
2020 Real property 26 24 23 13 12 0 2 51 26 108
2020 Materiel management 24 50 22 4 0 0 0 74 4 19
2020 Information management 27 22 28 13 10 0 0 49 23 57
2020 Information technology 27 30 22 15 5 0 0 58 20 239
2020 Internal audit 21 42 26 11 0 0 0 63 11 19
2020 Evaluation 29 22 24 14 12 0 0 50 26 42
2020 Data sciences 21 29 29 9 11 0 0 50 21 54
2020 Policy 16 30 29 17 7 0 0 46 24 927
2020 Project management 16 30 28 18 7 0 0 46 26 480
2020 Other services to the public 24 32 22 14 7 0 1 57 21 177
2020 None of the above 20 28 27 15 8 0 2 50 23 486

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 28 30 13 4 0 1 53 17 105
2020 Federal regulators 17 40 21 17 5 0 0 57 22 18
2020 Compliance, inspection and enforcement 22 22 27 24 3 0 2 45 27 41
2020 Communications or public affairs 20 28 30 14 5 0 1 50 20 201
2020 Access to information and privacy 27 28 18 18 8 0 0 56 26 38
2020 Security 28 29 29 8 4 1 0 58 12 170
2020 Science and technology 23 29 15 23 7 0 3 54 31 39
2020 Legal services 21 35 27 10 8 0 0 55 18 78
2020 Administration and operations 23 29 25 13 9 0 1 52 22 668
2020 Human resources 28 27 26 13 4 0 2 56 17 233
2020 Financial management 37 26 21 12 4 0 0 64 15 240
2020 Procurement 31 32 12 17 6 0 1 64 24 65
2020 Real property 22 30 28 13 7 0 1 52 20 107
2020 Materiel management 39 34 24 4 0 0 0 73 4 19
2020 Information management 32 29 18 16 4 0 0 62 20 57
2020 Information technology 31 26 21 13 7 0 1 58 21 239
2020 Internal audit 37 42 10 0 11 0 0 79 11 19
2020 Evaluation 18 31 33 9 7 2 0 49 17 42
2020 Data sciences 28 26 31 9 5 0 0 54 15 55
2020 Policy 17 30 28 16 9 0 0 47 25 927
2020 Project management 16 29 29 16 10 0 0 45 26 474
2020 Other services to the public 17 30 32 14 6 0 1 48 21 177
2020 None of the above 16 25 26 20 13 0 0 41 33 486
2019 Client contact centre 19 37 19 16 2 4 1 60 20 75
2019 Federal regulators 19 37 32 0 12 0 0 56 12 17
2019 Compliance, inspection and enforcement 20 15 37 22 6 0 0 35 28 33
2019 Communications or public affairs 33 30 23 11 4 0 0 63 15 174
2019 Access to information and privacy 32 40 20 6 0 0 3 74 6 34
2019 Security 31 26 27 10 5 0 0 57 15 134
2019 Science and technology 21 25 23 19 12 0 0 47 30 42
2019 Legal services 29 32 21 11 7 0 0 61 18 82
2019 Administration and operations 31 30 20 12 6 1 1 61 19 552
2019 Human resources 28 32 20 11 6 1 1 61 18 203
2019 Financial management 35 32 19 7 6 1 0 67 13 204
2019 Procurement 19 50 17 6 6 0 2 70 13 62
2019 Real property 18 35 24 9 10 3 1 55 20 70
2019 Materiel management 21 0 50 19 10 0 0 21 29 10
2019 Information management 29 44 11 8 6 2 0 74 15 58
2019 Information technology 30 30 19 10 7 1 4 62 18 218
2019 Internal audit 47 17 30 0 0 0 6 68 0 21
2019 Evaluation 31 29 23 7 9 0 0 60 17 38
2019 Data sciences 27 33 33 4 4 0 0 59 7 23
2019 Policy 25 30 25 14 7 0 0 54 21 764
2019 Project management 23 31 24 14 8 0 0 54 22 377
2019 Other services to the public 22 29 26 18 4 0 0 51 22 148
2019 None of the above 24 24 26 16 9 0 0 48 25 439
2018 Client contact centre 27 26 21 13 12 1 0 53 25 86
2018 Federal regulators 23 20 29 15 12 0 0 44 27 14
2018 Compliance, inspection and enforcement 17 47 19 9 9 0 0 64 18 22
2018 Communications or public affairs 28 30 25 12 4 0 1 58 17 166
2018 Access to information and privacy 28 26 26 12 9 0 0 54 20 32
2018 Security 26 37 23 11 3 0 1 63 14 114
2018 Science and technology 24 28 32 10 2 3 0 54 13 37
2018 Legal services 19 28 34 17 3 0 0 47 20 65
2018 Administration and operations 22 31 24 13 7 1 2 55 21 538
2018 Human resources 28 34 26 8 4 1 0 62 11 172
2018 Financial management 28 27 32 9 3 0 1 55 12 180
2018 Procurement 16 33 26 14 12 0 0 49 26 51
2018 Real property 16 39 25 9 10 1 0 56 19 62
2018 Materiel management 3 71 6 6 8 0 6 79 15 16
2018 Information management 27 26 23 13 10 0 1 54 23 70
2018 Information technology 28 27 20 12 10 1 1 57 22 224
2018 Internal audit 38 29 24 5 5 0 0 67 10 21
2018 Evaluation 31 30 18 17 0 0 4 64 18 34
2018 Data sciences 26 38 22 13 0 0 0 65 13 22
2018 Policy 15 30 27 18 9 0 1 45 27 689
2018 Project management 18 27 29 15 10 0 0 46 25 363
2018 Other services to the public 15 28 35 15 7 0 0 43 22 144
2018 None of the above 19 25 28 16 9 2 1 46 26 405
2017 Client contact centre 18 18 31 16 12 1 4 38 29 96
2017 Compliance, inspection and enforcement 29 27 37 7 0 0 0 56 7 20
2017 Communications or public affairs 28 32 23 8 7 1 2 61 15 172
2017 Access to information and privacy 34 15 21 15 11 0 3 51 27 38
2017 Security 24 28 26 14 6 1 1 53 21 154
2017 Science and technology 27 24 29 15 5 0 0 51 20 38
2017 Library services 9 43 17 15 16 0 0 51 32 12
2017 Legal services 27 30 26 12 3 0 2 58 15 61
2017 Administration and operations 23 32 24 13 5 0 3 57 19 662
2017 Human resources 28 34 21 11 4 0 2 63 15 215
2017 Financial management 27 31 32 6 4 1 1 58 10 171
2017 Procurement 13 40 30 3 13 0 2 54 16 56
2017 Real property 25 30 26 9 9 0 1 55 18 66
2017 Materiel management 30 54 11 5 0 0 0 84 5 18
2017 Information management 26 34 17 14 7 1 0 61 21 82
2017 Information technology 25 33 17 17 6 1 2 59 23 250
2017 Internal audit 21 34 20 10 7 4 4 59 19 27
2017 Evaluation 37 19 26 8 7 4 0 58 15 24
2017 Data sciences 42 17 16 8 8 0 8 65 18 11
2017 Policy 22 29 25 14 9 0 1 51 23 757
2017 Project management 20 29 28 15 6 0 1 50 22 417
2017 Other services to the public 17 31 20 19 11 1 1 48 31 171
2017 None of the above 21 26 25 16 9 1 2 49 26 688

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 14 8 4 0 3 73 13 103
2020 Federal regulators 33 32 29 6 0 0 0 64 6 18
2020 Compliance, inspection and enforcement 39 30 15 10 7 0 0 68 17 41
2020 Communications or public affairs 44 27 20 4 3 0 2 72 7 200
2020 Access to information and privacy 45 21 10 10 13 0 0 66 23 38
2020 Security 40 31 21 6 3 0 0 71 9 168
2020 Science and technology 48 35 7 5 2 0 3 85 7 39
2020 Legal services 43 23 25 5 3 1 0 67 8 79
2020 Administration and operations 41 29 16 8 4 0 1 71 12 668
2020 Human resources 45 30 16 3 3 1 2 77 7 233
2020 Financial management 54 25 14 4 3 0 0 79 7 237
2020 Procurement 54 14 21 5 0 0 6 73 5 65
2020 Real property 49 33 14 3 1 0 1 82 4 108
2020 Materiel management 42 20 26 5 0 0 6 67 6 19
2020 Information management 58 23 7 9 0 0 3 83 9 57
2020 Information technology 42 30 15 5 4 0 3 74 10 240
2020 Internal audit 39 12 38 0 5 0 6 54 6 18
2020 Evaluation 26 32 19 16 2 0 5 61 19 43
2020 Data sciences 43 30 17 7 2 0 2 74 9 54
2020 Policy 31 34 23 7 3 0 2 66 10 924
2020 Project management 32 31 23 10 3 0 1 63 13 478
2020 Other services to the public 39 32 17 9 3 0 0 71 12 176
2020 None of the above 33 33 20 10 4 0 1 66 14 485
2019 Client contact centre 49 26 6 9 4 0 6 80 13 76
2019 Federal regulators 45 44 0 11 0 0 0 89 11 16
2019 Compliance, inspection and enforcement 27 46 15 9 3 0 0 73 12 33
2019 Communications or public affairs 41 23 16 10 6 0 3 66 17 173
2019 Access to information and privacy 61 22 14 3 0 0 0 84 3 34
2019 Security 40 25 15 11 9 0 0 65 20 135
2019 Science and technology 45 28 10 11 6 0 0 73 18 42
2019 Legal services 43 22 20 8 2 0 4 68 11 82
2019 Administration and operations 48 27 14 6 3 0 1 77 9 553
2019 Human resources 57 23 12 4 2 1 1 81 6 204
2019 Financial management 58 17 11 6 6 1 1 76 12 203
2019 Procurement 53 28 9 3 3 2 2 84 6 62
2019 Real property 37 33 19 8 3 0 0 70 11 70
2019 Materiel management 41 30 10 19 0 0 0 71 19 10
2019 Information management 57 20 10 2 8 2 2 80 10 57
2019 Information technology 45 28 13 8 4 0 3 75 12 216
2019 Internal audit 55 17 17 4 0 0 6 77 5 21
2019 Evaluation 30 41 17 10 2 0 0 71 12 37
2019 Data sciences 49 11 32 8 0 0 0 61 8 23
2019 Policy 40 26 17 9 7 0 0 67 16 767
2019 Project management 37 29 16 9 9 0 1 66 18 375
2019 Other services to the public 43 28 16 9 3 0 1 72 13 150
2019 None of the above 43 24 17 8 7 0 0 67 16 438
2018 Client contact centre 51 20 17 6 6 0 0 71 12 87
2018 Federal regulators 31 27 27 8 7 0 0 58 15 14
2018 Compliance, inspection and enforcement 31 27 9 14 15 0 4 61 30 22
2018 Communications or public affairs 39 31 17 7 5 0 2 71 12 166
2018 Access to information and privacy 60 21 9 0 6 0 3 84 6 31
2018 Security 42 22 21 5 8 0 2 65 13 117
2018 Science and technology 45 30 8 6 5 6 0 80 11 36
2018 Legal services 37 27 21 11 4 0 0 64 15 65
2018 Administration and operations 43 29 13 6 5 0 3 75 12 538
2018 Human resources 51 25 16 3 1 1 2 78 5 171
2018 Financial management 51 29 12 5 3 0 1 80 8 179
2018 Procurement 41 34 9 12 0 0 4 78 12 51
2018 Real property 40 21 21 8 9 1 0 62 17 61
2018 Materiel management 53 27 14 0 0 0 6 85 0 16
2018 Information management 50 26 11 9 1 0 3 78 10 70
2018 Information technology 48 25 15 7 4 0 0 74 11 222
2018 Internal audit 81 10 5 5 0 0 0 90 5 21
2018 Evaluation 48 27 17 3 5 0 0 74 8 34
2018 Data sciences 40 18 29 9 0 0 4 60 10 22
2018 Policy 39 30 18 8 4 0 1 70 12 685
2018 Project management 39 26 19 9 6 0 1 65 16 362
2018 Other services to the public 44 29 16 7 4 0 1 73 11 143
2018 None of the above 45 26 13 8 5 0 2 73 13 409
2017 Client contact centre 51 22 18 7 1 0 1 74 8 97
2017 Compliance, inspection and enforcement 52 37 5 7 0 0 0 88 7 20
2017 Communications or public affairs 45 25 15 7 3 0 5 73 11 172
2017 Access to information and privacy 55 26 5 3 8 0 3 84 11 38
2017 Security 44 32 14 6 3 0 0 76 9 153
2017 Science and technology 45 17 22 10 5 0 0 63 15 38
2017 Library services 24 42 9 9 17 0 0 66 26 12
2017 Legal services 41 30 20 10 0 0 0 70 10 61
2017 Administration and operations 53 23 11 7 3 0 3 78 10 666
2017 Human resources 56 23 10 4 3 0 2 81 8 216
2017 Financial management 56 22 11 3 4 0 3 81 8 174
2017 Procurement 53 20 14 7 5 0 2 75 11 56
2017 Real property 52 22 10 9 6 0 2 75 15 67
2017 Materiel management 66 23 5 6 0 0 0 89 6 18
2017 Information management 59 19 11 6 2 1 1 81 8 81
2017 Information technology 53 22 11 6 5 0 2 77 11 251
2017 Internal audit 63 14 19 0 4 0 0 77 4 27
2017 Evaluation 55 23 11 11 0 0 0 78 11 24
2017 Data sciences 43 42 15 0 0 0 0 85 0 13
2017 Policy 47 24 19 5 4 0 1 72 9 758
2017 Project management 38 31 19 8 4 0 0 69 12 419
2017 Other services to the public 43 24 18 7 5 0 2 69 12 171
2017 None of the above 48 25 13 7 4 0 2 75 11 691

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 38 13 12 5 0 0 70 17 107
2020 Federal regulators 16 50 22 6 5 0 0 66 12 18
2020 Compliance, inspection and enforcement 29 30 31 2 5 0 2 61 7 41
2020 Communications or public affairs 21 38 23 12 7 0 0 59 18 202
2020 Access to information and privacy 33 18 21 8 21 0 0 51 28 38
2020 Security 32 33 23 10 2 0 0 65 12 166
2020 Science and technology 24 43 22 5 2 0 3 69 7 38
2020 Legal services 19 23 33 15 9 0 0 42 25 76
2020 Administration and operations 26 35 22 10 5 0 0 62 16 669
2020 Human resources 26 32 26 10 5 0 1 58 15 234
2020 Financial management 38 29 19 9 5 0 0 67 14 238
2020 Procurement 45 31 16 6 2 0 0 76 8 64
2020 Real property 28 36 22 11 3 0 0 64 14 107
2020 Materiel management 51 32 7 6 4 0 0 83 10 19
2020 Information management 43 24 23 10 0 0 0 67 10 56
2020 Information technology 42 36 12 6 4 0 0 78 10 239
2020 Internal audit 16 45 28 6 5 0 0 61 11 18
2020 Evaluation 20 21 26 27 7 0 0 41 33 42
2020 Data sciences 25 39 22 9 5 0 0 63 15 54
2020 Policy 15 35 31 13 5 0 0 50 18 928
2020 Project management 16 34 26 17 7 0 0 50 24 478
2020 Other services to the public 22 32 30 8 8 0 0 54 16 174
2020 None of the above 19 31 26 14 9 0 1 51 23 482

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 21 10 3 2 2 3 84 6 105
2020 Federal regulators 53 17 6 13 6 0 5 74 20 18
2020 Compliance, inspection and enforcement 64 17 8 0 3 0 8 88 3 41
2020 Communications or public affairs 67 16 6 3 2 0 6 88 5 201
2020 Access to information and privacy 50 16 16 8 3 3 5 72 11 38
2020 Security 68 18 8 2 1 0 3 89 3 169
2020 Science and technology 70 18 5 0 0 0 8 95 0 39
2020 Legal services 67 15 4 4 3 0 8 89 7 78
2020 Administration and operations 59 18 10 4 2 1 6 83 6 665
2020 Human resources 65 18 8 2 1 0 5 88 3 233
2020 Financial management 62 16 13 3 2 1 4 82 5 239
2020 Procurement 68 17 10 2 2 0 2 87 3 64
2020 Real property 66 17 8 4 0 2 4 88 4 107
2020 Materiel management 61 39 0 0 0 0 0 100 0 19
2020 Information management 64 19 11 2 0 4 0 87 2 56
2020 Information technology 59 24 7 3 2 0 6 88 5 237
2020 Internal audit 68 15 5 6 0 0 6 88 6 18
2020 Evaluation 65 18 7 7 0 0 3 86 7 43
2020 Data sciences 61 19 7 4 0 0 9 88 4 54
2020 Policy 65 18 5 1 1 1 9 92 3 928
2020 Project management 58 20 10 4 0 1 7 84 5 474
2020 Other services to the public 68 15 5 2 2 1 8 91 4 177
2020 None of the above 60 16 8 2 2 0 11 85 5 486
2019 Client contact centre 56 21 1 5 2 1 13 91 8 77
2019 Federal regulators 71 12 0 4 0 0 13 95 5 16
2019 Compliance, inspection and enforcement 66 18 6 0 0 0 9 93 0 33
2019 Communications or public affairs 64 12 6 1 5 1 10 86 7 173
2019 Access to information and privacy 68 15 8 3 0 0 6 88 3 34
2019 Security 66 16 6 1 6 2 4 87 7 134
2019 Science and technology 54 29 3 1 2 0 11 93 4 42
2019 Legal services 66 14 5 0 2 1 11 91 3 82
2019 Administration and operations 68 12 7 3 2 1 7 87 5 551
2019 Human resources 69 15 5 3 1 1 5 90 5 204
2019 Financial management 66 16 4 4 4 1 5 88 8 204
2019 Procurement 72 11 3 3 1 2 7 91 5 61
2019 Real property 71 11 9 4 1 0 4 85 6 70
2019 Materiel management 60 20 0 10 0 0 10 89 11 10
2019 Information management 67 11 5 2 5 1 9 87 7 58
2019 Information technology 64 15 6 4 1 1 9 88 5 218
2019 Internal audit 73 13 0 4 0 0 10 96 4 21
2019 Evaluation 74 14 5 2 0 0 5 93 2 38
2019 Data sciences 73 16 7 4 0 0 0 89 4 23
2019 Policy 71 10 4 3 2 0 10 90 5 766
2019 Project management 67 12 6 3 3 1 9 87 6 376
2019 Other services to the public 67 14 6 0 3 0 10 90 3 150
2019 None of the above 73 6 5 3 2 1 10 88 7 439
2018 Client contact centre 63 20 12 0 2 1 2 86 2 87
2018 Federal regulators 42 24 19 7 8 0 0 66 15 14
2018 Compliance, inspection and enforcement 62 0 10 0 15 4 9 71 17 22
2018 Communications or public affairs 64 16 7 3 2 0 8 87 6 166
2018 Access to information and privacy 64 18 6 0 3 0 9 90 3 32
2018 Security 66 17 8 3 2 0 4 86 5 117
2018 Science and technology 57 20 8 3 2 3 8 86 6 37
2018 Legal services 53 24 7 3 3 1 9 85 7 65
2018 Administration and operations 65 18 8 3 1 1 5 87 4 538
2018 Human resources 67 17 8 0 2 1 4 89 2 171
2018 Financial management 59 20 9 3 2 1 7 85 5 180
2018 Procurement 63 14 7 6 2 2 6 84 9 51
2018 Real property 58 17 12 5 6 1 2 77 11 62
2018 Materiel management 54 27 0 6 0 0 13 93 7 14
2018 Information management 62 19 11 4 1 0 3 83 6 70
2018 Information technology 62 19 8 4 2 1 5 86 6 223
2018 Internal audit 95 5 0 0 0 0 0 100 0 21
2018 Evaluation 64 18 0 0 3 0 16 97 3 33
2018 Data sciences 49 18 20 0 0 0 13 77 0 22
2018 Policy 67 16 5 2 2 0 8 91 4 689
2018 Project management 66 17 7 3 2 0 5 87 5 363
2018 Other services to the public 69 17 5 3 1 1 5 91 4 143
2018 None of the above 64 15 8 2 3 2 8 86 5 409

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 13 8 2 4 0 3 85 6 106
2020 Federal regulators 64 6 5 13 11 0 0 71 24 18
2020 Compliance, inspection and enforcement 78 5 10 0 2 2 3 87 2 40
2020 Communications or public affairs 70 15 5 2 3 1 4 90 5 201
2020 Access to information and privacy 66 16 8 0 5 3 3 86 6 38
2020 Security 69 17 6 2 5 1 2 88 6 169
2020 Science and technology 77 11 2 3 3 0 5 92 5 39
2020 Legal services 70 14 3 3 4 1 6 90 7 79
2020 Administration and operations 72 11 6 4 2 1 4 87 7 666
2020 Human resources 76 10 5 1 0 2 6 92 2 231
2020 Financial management 75 9 4 4 5 0 3 86 9 238
2020 Procurement 83 11 4 0 0 0 2 95 0 65
2020 Real property 74 9 5 3 6 1 2 86 10 108
2020 Materiel management 78 12 6 4 0 0 0 90 4 19
2020 Information management 78 9 4 2 2 2 4 93 3 57
2020 Information technology 70 12 7 4 3 0 4 86 7 237
2020 Internal audit 89 5 0 0 0 0 6 100 0 18
2020 Evaluation 70 13 9 3 0 0 5 88 3 43
2020 Data sciences 71 11 6 0 6 0 7 88 6 55
2020 Policy 69 15 7 3 2 1 4 88 5 931
2020 Project management 69 15 5 3 3 1 4 88 6 476
2020 Other services to the public 69 12 6 5 4 1 3 83 10 177
2020 None of the above 72 11 5 4 3 1 3 87 8 484
2019 Client contact centre 63 11 9 7 1 0 8 81 9 76
2019 Federal regulators 55 18 4 19 4 0 0 72 23 17
2019 Compliance, inspection and enforcement 60 15 22 0 3 0 0 75 3 33
2019 Communications or public affairs 66 16 8 3 5 0 3 84 8 173
2019 Access to information and privacy 70 8 3 8 5 0 6 83 14 35
2019 Security 67 17 7 1 5 1 2 86 7 134
2019 Science and technology 70 11 3 4 7 0 5 85 12 42
2019 Legal services 58 17 12 2 8 0 2 77 10 80
2019 Administration and operations 69 11 6 4 6 1 3 83 11 552
2019 Human resources 73 10 5 2 4 1 6 89 6 204
2019 Financial management 68 14 8 4 3 1 2 84 7 203
2019 Procurement 72 12 6 1 2 3 4 90 3 62
2019 Real property 66 8 3 8 10 0 4 78 20 70
2019 Materiel management 35 9 18 9 8 0 21 55 22 11
2019 Information management 80 10 2 3 0 0 5 95 4 58
2019 Information technology 73 11 7 2 4 1 2 87 6 220
2019 Internal audit 72 4 8 0 0 0 16 91 0 21
2019 Evaluation 60 12 14 7 2 2 2 75 10 38
2019 Data sciences 81 4 7 4 4 0 0 85 8 23
2019 Policy 69 13 7 4 4 0 3 84 9 770
2019 Project management 62 16 9 4 7 1 2 80 11 379
2019 Other services to the public 68 11 9 7 3 0 3 81 10 149
2019 None of the above 72 11 6 4 4 1 2 85 8 441
2018 Client contact centre 73 13 7 0 4 0 2 89 4 87
2018 Federal regulators 61 5 5 0 30 0 0 66 30 14
2018 Compliance, inspection and enforcement 51 26 6 9 0 0 9 84 9 22
2018 Communications or public affairs 63 14 9 4 3 1 6 82 7 165
2018 Access to information and privacy 64 12 6 6 3 0 9 83 10 32
2018 Security 71 13 8 2 2 2 3 88 4 117
2018 Science and technology 60 8 5 5 3 9 11 84 9 37
2018 Legal services 64 17 9 2 6 0 3 83 8 64
2018 Administration and operations 64 15 8 4 6 0 4 82 10 539
2018 Human resources 71 9 8 3 3 1 5 86 6 172
2018 Financial management 60 19 8 2 4 1 6 84 7 179
2018 Procurement 66 16 2 0 6 2 8 91 7 51
2018 Real property 57 11 7 12 12 1 0 69 24 61
2018 Materiel management 51 20 8 0 3 0 18 86 4 16
2018 Information management 65 11 7 9 3 0 5 80 13 70
2018 Information technology 69 11 4 4 4 1 6 86 9 224
2018 Internal audit 86 5 5 0 4 0 0 91 4 21
2018 Evaluation 63 19 3 3 9 0 4 85 12 34
2018 Data sciences 77 14 0 0 5 0 4 95 5 22
2018 Policy 64 17 6 4 4 0 4 84 9 689
2018 Project management 63 15 9 5 3 1 4 83 8 362
2018 Other services to the public 65 15 8 5 3 1 1 83 9 142
2018 None of the above 66 14 8 3 4 2 3 84 7 408
2017 Client contact centre 73 11 6 4 2 0 3 88 6 97
2017 Compliance, inspection and enforcement 83 0 12 0 0 5 0 88 0 20
2017 Communications or public affairs 71 14 6 2 1 0 6 90 4 171
2017 Access to information and privacy 58 8 11 5 10 0 8 72 17 38
2017 Security 71 10 7 4 5 0 3 84 9 154
2017 Science and technology 59 10 12 7 9 0 3 71 17 38
2017 Library services 68 7 17 0 0 8 0 81 0 12
2017 Legal services 69 11 6 9 3 0 2 82 12 61
2017 Administration and operations 71 10 5 4 3 1 5 86 8 666
2017 Human resources 71 10 7 4 3 1 5 85 8 216
2017 Financial management 72 10 5 3 3 1 5 88 7 173
2017 Procurement 79 5 2 5 5 0 4 87 11 56
2017 Real property 75 6 6 7 3 1 2 83 11 67
2017 Materiel management 68 22 5 5 0 0 0 90 5 19
2017 Information management 71 15 5 5 2 1 1 88 8 80
2017 Information technology 67 13 4 5 5 1 6 85 11 252
2017 Internal audit 69 14 4 7 4 0 4 85 11 27
2017 Evaluation 66 19 8 7 0 0 0 85 7 24
2017 Data sciences 64 21 0 0 8 0 7 91 9 13
2017 Policy 71 14 6 4 3 1 2 88 7 758
2017 Project management 71 14 5 4 2 1 2 88 7 419
2017 Other services to the public 56 21 11 4 4 1 3 80 8 171
2017 None of the above 73 12 5 4 3 1 3 88 7 692

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 20 6 4 5 0 1 86 8 105
2020 Federal regulators 54 29 6 6 6 0 0 83 12 18
2020 Compliance, inspection and enforcement 59 22 14 0 5 0 0 81 5 40
2020 Communications or public affairs 62 24 9 1 3 1 2 87 4 200
2020 Access to information and privacy 57 20 8 8 5 0 3 79 13 38
2020 Security 57 31 6 4 2 0 1 88 5 169
2020 Science and technology 72 20 2 0 3 0 3 95 3 39
2020 Legal services 68 23 5 1 1 0 1 92 3 79
2020 Administration and operations 62 21 8 4 2 1 2 86 6 663
2020 Human resources 73 15 7 1 0 0 4 91 1 232
2020 Financial management 70 18 8 1 1 0 2 89 3 240
2020 Procurement 70 23 8 0 0 0 0 92 0 65
2020 Real property 58 22 8 6 5 0 1 81 11 107
2020 Materiel management 69 18 10 4 0 0 0 87 4 19
2020 Information management 59 22 8 6 2 2 2 84 8 57
2020 Information technology 64 21 5 5 2 0 2 87 7 240
2020 Internal audit 67 33 0 0 0 0 0 100 0 18
2020 Evaluation 68 13 9 7 0 0 3 84 7 43
2020 Data sciences 73 18 0 4 2 0 4 95 5 55
2020 Policy 64 23 7 2 1 0 2 89 4 928
2020 Project management 66 22 7 4 1 0 1 89 4 476
2020 Other services to the public 53 32 9 3 0 1 2 87 4 177
2020 None of the above 64 24 7 2 2 0 2 89 4 484
2019 Client contact centre 53 21 12 5 3 1 4 78 9 77
2019 Federal regulators 47 17 7 25 4 0 0 64 29 17
2019 Compliance, inspection and enforcement 54 21 22 0 3 0 0 75 3 33
2019 Communications or public affairs 52 25 11 5 5 0 2 79 10 174
2019 Access to information and privacy 45 28 13 8 5 0 0 73 14 35
2019 Security 48 31 13 4 4 1 0 79 8 134
2019 Science and technology 53 38 4 0 0 0 4 95 0 42
2019 Legal services 49 29 16 4 3 0 0 77 7 79
2019 Administration and operations 54 26 12 4 3 1 1 81 7 550
2019 Human resources 63 20 9 2 2 1 3 86 4 204
2019 Financial management 57 24 12 2 3 1 2 83 5 201
2019 Procurement 57 24 12 2 1 2 2 84 3 61
2019 Real property 41 34 14 6 4 0 0 75 10 70
2019 Materiel management 35 34 18 0 0 0 12 79 0 11
2019 Information management 52 33 8 5 0 0 2 87 5 57
2019 Information technology 55 30 10 3 1 0 2 86 4 217
2019 Internal audit 74 11 5 0 0 0 11 95 0 20
2019 Evaluation 35 42 14 2 5 2 0 79 7 38
2019 Data sciences 53 19 23 0 4 0 0 73 4 23
2019 Policy 58 26 11 3 1 0 1 85 4 769
2019 Project management 54 27 8 6 4 0 2 82 10 378
2019 Other services to the public 55 31 10 3 0 0 1 86 3 147
2019 None of the above 56 25 11 4 3 0 1 82 7 440
2018 Client contact centre 50 32 9 4 4 0 1 83 8 87
2018 Federal regulators 38 24 23 7 8 0 0 62 15 14
2018 Compliance, inspection and enforcement 48 13 31 4 4 0 0 61 8 22
2018 Communications or public affairs 59 21 12 4 2 0 2 82 6 167
2018 Access to information and privacy 48 34 9 0 9 0 0 82 9 32
2018 Security 43 35 14 4 2 0 2 79 7 118
2018 Science and technology 58 29 8 0 2 0 3 90 2 37
2018 Legal services 40 36 16 6 1 0 0 76 8 64
2018 Administration and operations 49 26 14 6 4 0 1 76 10 546
2018 Human resources 59 25 10 2 2 0 2 86 4 170
2018 Financial management 59 26 8 2 3 0 3 87 5 182
2018 Procurement 54 28 14 0 2 0 2 84 2 51
2018 Real property 47 30 16 3 4 0 0 78 7 62
2018 Materiel management 49 29 16 0 0 0 6 83 0 16
2018 Information management 55 22 10 7 4 0 1 79 11 68
2018 Information technology 54 25 11 4 3 0 3 82 7 224
2018 Internal audit 76 19 5 0 0 0 0 95 0 21
2018 Evaluation 58 28 6 3 3 3 0 88 6 33
2018 Data sciences 63 23 14 0 0 0 0 86 0 22
2018 Policy 52 32 11 3 1 0 1 85 4 687
2018 Project management 55 26 9 7 2 0 1 82 9 365
2018 Other services to the public 50 25 15 7 2 0 1 76 9 144
2018 None of the above 52 27 11 5 3 0 2 81 8 405
2017 Client contact centre 60 26 6 7 0 0 1 87 7 97
2017 Compliance, inspection and enforcement 41 37 11 0 12 0 0 78 12 20
2017 Communications or public affairs 50 27 14 5 3 0 2 78 8 171
2017 Access to information and privacy 55 16 13 3 11 0 3 73 14 38
2017 Security 48 33 7 7 4 0 1 82 11 154
2017 Science and technology 58 18 10 9 2 0 3 78 12 38
2017 Library services 68 15 9 0 0 0 9 91 0 12
2017 Legal services 50 31 10 3 2 0 4 84 5 59
2017 Administration and operations 57 25 9 4 3 1 2 84 7 667
2017 Human resources 59 21 9 4 4 0 3 83 7 217
2017 Financial management 53 24 8 6 3 0 5 81 10 174
2017 Procurement 56 24 9 6 3 0 2 82 9 55
2017 Real property 50 29 9 7 3 0 2 81 11 67
2017 Materiel management 72 18 10 0 0 0 0 90 0 19
2017 Information management 52 27 11 5 5 1 0 80 9 81
2017 Information technology 53 30 8 3 2 0 4 87 4 251
2017 Internal audit 52 31 10 0 4 0 4 86 4 27
2017 Evaluation 67 26 7 0 0 0 0 93 0 24
2017 Data sciences 63 14 7 8 0 0 7 84 9 13
2017 Policy 59 27 8 3 1 0 1 87 5 757
2017 Project management 57 26 11 4 1 0 1 85 5 419
2017 Other services to the public 41 35 15 5 2 0 2 78 7 170
2017 None of the above 59 24 9 4 2 1 2 85 6 693

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 15 6 8 3 0 1 83 11 105
2020 Federal regulators 47 29 5 0 18 0 0 76 18 18
2020 Compliance, inspection and enforcement 60 21 14 0 5 0 0 81 5 41
2020 Communications or public affairs 53 20 14 7 4 1 1 74 12 202
2020 Access to information and privacy 61 16 10 5 5 0 3 79 11 38
2020 Security 61 22 8 3 4 0 1 85 7 167
2020 Science and technology 67 20 5 3 3 0 3 89 5 39
2020 Legal services 64 26 5 1 3 0 1 91 4 78
2020 Administration and operations 63 16 9 6 4 0 2 81 10 669
2020 Human resources 70 13 8 4 2 1 4 86 6 234
2020 Financial management 72 10 6 4 5 0 2 84 10 239
2020 Procurement 77 16 3 3 2 0 0 92 5 65
2020 Real property 65 14 8 4 8 0 1 79 13 108
2020 Materiel management 64 5 27 4 0 0 0 70 4 19
2020 Information management 60 12 13 7 2 2 4 77 9 56
2020 Information technology 66 15 6 6 7 0 1 81 13 240
2020 Internal audit 60 40 0 0 0 0 0 100 0 18
2020 Evaluation 59 16 7 11 5 0 3 77 16 43
2020 Data sciences 66 14 4 9 4 0 4 83 13 55
2020 Policy 59 19 12 4 4 0 2 79 9 930
2020 Project management 60 21 8 7 4 0 1 81 11 477
2020 Other services to the public 61 20 4 6 5 1 2 84 12 178
2020 None of the above 61 18 10 5 6 0 1 80 11 485
2019 Client contact centre 52 19 12 10 2 1 4 75 13 77
2019 Federal regulators 61 6 10 19 4 0 0 67 23 17
2019 Compliance, inspection and enforcement 45 30 13 10 3 0 0 75 13 33
2019 Communications or public affairs 46 25 8 9 9 0 3 74 18 173
2019 Access to information and privacy 58 23 11 5 3 0 0 81 8 35
2019 Security 49 25 12 3 10 2 0 75 13 132
2019 Science and technology 59 15 11 8 5 0 2 76 13 40
2019 Legal services 63 16 7 6 6 0 1 80 13 80
2019 Administration and operations 54 19 11 6 8 0 2 75 14 543
2019 Human resources 66 16 10 3 3 1 3 84 6 203
2019 Financial management 55 22 6 7 7 1 2 80 14 201
2019 Procurement 64 13 10 7 3 2 2 80 10 60
2019 Real property 55 14 9 8 12 1 0 70 20 69
2019 Materiel management 45 26 9 0 8 0 12 80 9 11
2019 Information management 70 22 5 3 0 0 0 92 3 57
2019 Information technology 63 13 11 7 4 0 2 78 11 220
2019 Internal audit 62 14 5 13 0 0 6 81 14 20
2019 Evaluation 27 23 27 18 2 2 0 52 20 38
2019 Data sciences 50 30 16 0 4 0 0 80 4 23
2019 Policy 52 22 11 8 6 0 0 75 14 765
2019 Project management 50 19 12 8 9 0 1 70 17 375
2019 Other services to the public 49 22 11 12 6 0 0 72 18 148
2019 None of the above 55 20 10 8 6 0 1 76 14 435
2018 Client contact centre 59 20 12 3 7 0 0 78 9 87
2018 Federal regulators 31 19 8 5 37 0 0 51 41 14
2018 Compliance, inspection and enforcement 33 30 18 4 15 0 0 63 19 22
2018 Communications or public affairs 49 23 15 5 6 0 2 74 12 167
2018 Access to information and privacy 43 27 18 3 9 0 0 70 12 32
2018 Security 53 26 12 6 1 0 2 80 7 116
2018 Science and technology 53 19 18 5 5 0 0 72 10 37
2018 Legal services 41 30 13 8 8 0 1 72 15 64
2018 Administration and operations 49 22 11 8 9 0 2 72 17 542
2018 Human resources 55 17 13 8 5 0 3 74 13 169
2018 Financial management 55 20 12 6 4 0 2 77 11 182
2018 Procurement 64 18 4 8 4 0 2 83 12 50
2018 Real property 46 17 14 11 12 0 0 63 23 63
2018 Materiel management 37 39 8 11 0 0 6 80 12 16
2018 Information management 50 19 10 9 9 0 3 71 19 68
2018 Information technology 52 25 9 7 5 0 2 78 13 224
2018 Internal audit 67 10 14 5 4 0 0 77 9 21
2018 Evaluation 51 16 8 19 6 0 0 67 25 34
2018 Data sciences 55 22 13 9 0 0 0 78 9 22
2018 Policy 48 25 13 8 6 0 1 73 14 685
2018 Project management 45 23 16 8 5 1 2 70 13 364
2018 Other services to the public 44 22 19 10 6 0 0 66 16 143
2018 None of the above 51 21 13 7 5 0 3 74 12 403
2017 Client contact centre 59 20 10 6 4 0 1 80 10 97
2017 Compliance, inspection and enforcement 65 21 5 9 0 0 0 86 9 20
2017 Communications or public affairs 56 18 16 5 4 0 1 75 9 172
2017 Access to information and privacy 50 13 11 16 8 0 3 65 24 38
2017 Security 49 24 16 6 4 0 1 73 11 154
2017 Science and technology 42 32 7 5 11 0 3 76 17 38
2017 Library services 76 7 9 0 9 0 0 83 9 12
2017 Legal services 54 22 15 6 2 0 2 77 7 60
2017 Administration and operations 60 19 8 6 4 1 2 81 10 664
2017 Human resources 61 15 11 3 6 0 4 79 10 217
2017 Financial management 54 20 11 9 2 0 5 77 12 173
2017 Procurement 57 26 7 4 5 0 2 84 9 56
2017 Real property 52 17 14 7 6 0 3 72 14 67
2017 Materiel management 47 22 11 15 5 0 0 69 20 19
2017 Information management 52 23 12 6 5 1 1 77 11 81
2017 Information technology 52 23 8 7 6 0 4 78 14 250
2017 Internal audit 58 10 14 7 7 0 4 71 15 27
2017 Evaluation 55 19 15 11 0 0 0 74 11 24
2017 Data sciences 63 14 8 7 0 0 7 84 8 13
2017 Policy 58 21 10 6 4 0 1 80 10 757
2017 Project management 54 22 10 6 4 1 2 79 10 419
2017 Other services to the public 49 21 14 7 6 1 3 72 13 170
2017 None of the above 58 19 10 7 4 0 2 79 11 690

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 16 6 2 0 0 17 90 3 105
2020 Federal regulators 38 22 5 12 0 0 23 79 15 18
2020 Compliance, inspection and enforcement 58 2 5 5 0 0 30 87 7 41
2020 Communications or public affairs 61 13 7 1 2 0 15 88 4 201
2020 Access to information and privacy 56 2 5 3 0 3 31 88 4 38
2020 Security 56 19 4 3 0 0 18 91 4 169
2020 Science and technology 65 13 2 2 0 2 15 95 3 39
2020 Legal services 57 18 6 0 1 0 18 91 2 79
2020 Administration and operations 52 15 7 2 2 0 22 87 4 667
2020 Human resources 57 13 2 2 0 0 25 94 3 234
2020 Financial management 68 8 7 2 0 0 13 89 3 240
2020 Procurement 55 14 4 3 0 0 24 90 4 64
2020 Real property 62 14 6 5 0 0 14 88 5 108
2020 Materiel management 61 11 18 4 0 0 5 77 4 19
2020 Information management 65 10 4 0 0 2 18 95 0 56
2020 Information technology 61 12 6 4 2 0 16 87 7 240
2020 Internal audit 62 22 5 0 0 0 12 95 0 18
2020 Evaluation 54 9 11 7 0 0 19 78 8 43
2020 Data sciences 59 16 2 2 0 0 22 96 2 55
2020 Policy 54 16 6 2 1 0 21 88 4 930
2020 Project management 59 9 4 2 1 1 23 91 4 479
2020 Other services to the public 55 22 7 5 0 1 11 87 6 177
2020 None of the above 53 19 10 2 1 1 14 85 4 484
2019 Client contact centre 56 6 10 5 1 0 22 79 8 77
2019 Federal regulators 53 6 13 0 0 0 28 82 0 17
2019 Compliance, inspection and enforcement 45 15 15 3 0 0 22 76 4 33
2019 Communications or public affairs 51 15 8 1 2 1 22 86 3 173
2019 Access to information and privacy 54 8 6 3 3 0 27 85 7 35
2019 Security 55 18 6 3 1 0 17 88 4 134
2019 Science and technology 62 13 3 0 0 0 22 96 0 42
2019 Legal services 60 11 1 4 3 0 20 90 8 79
2019 Administration and operations 48 16 9 2 3 0 22 82 6 546
2019 Human resources 57 13 7 2 1 1 19 88 4 201
2019 Financial management 57 10 10 4 2 1 15 80 7 201
2019 Procurement 49 18 8 5 0 0 20 84 6 62
2019 Real property 52 15 7 3 2 0 21 85 6 70
2019 Materiel management 35 9 9 9 0 0 38 70 14 11
2019 Information management 70 11 5 0 1 0 12 93 2 58
2019 Information technology 58 18 7 3 1 0 12 88 5 220
2019 Internal audit 62 9 5 0 0 0 24 94 0 20
2019 Evaluation 40 12 16 2 2 2 25 71 6 38
2019 Data sciences 50 15 4 0 9 0 23 84 11 22
2019 Policy 49 19 5 2 2 0 22 88 5 769
2019 Project management 55 13 4 2 2 0 23 89 6 373
2019 Other services to the public 42 25 11 6 3 0 14 77 10 145
2019 None of the above 45 20 12 4 2 1 16 79 7 436
2018 Client contact centre 50 25 2 3 2 0 17 91 7 87
2018 Federal regulators 32 9 0 16 0 0 43 72 28 13
2018 Compliance, inspection and enforcement 37 17 6 0 0 0 41 90 0 22
2018 Communications or public affairs 43 13 8 4 2 0 30 79 9 165
2018 Access to information and privacy 40 6 13 7 9 0 25 62 21 30
2018 Security 56 15 5 3 0 0 21 90 3 116
2018 Science and technology 47 22 3 0 0 0 28 96 0 36
2018 Legal services 46 14 11 0 0 0 29 85 0 64
2018 Administration and operations 47 16 9 4 2 0 22 81 8 544
2018 Human resources 54 12 4 4 1 1 25 89 6 168
2018 Financial management 54 15 9 1 2 0 19 85 3 181
2018 Procurement 50 18 8 2 4 0 17 83 7 50
2018 Real property 48 18 8 2 2 0 22 85 5 61
2018 Materiel management 66 6 6 6 0 0 16 86 7 16
2018 Information management 50 16 7 3 2 0 22 85 6 67
2018 Information technology 51 18 7 2 1 0 21 87 4 225
2018 Internal audit 62 24 0 0 0 0 14 100 0 21
2018 Evaluation 56 15 3 3 3 0 21 89 7 34
2018 Data sciences 50 4 13 0 0 0 32 80 0 22
2018 Policy 46 19 9 3 1 0 24 85 4 683
2018 Project management 51 12 6 2 1 0 28 87 4 363
2018 Other services to the public 42 24 10 6 1 0 17 79 8 142
2018 None of the above 44 19 11 3 3 1 20 79 7 404
2017 Client contact centre 61 8 4 2 3 1 21 89 7 97
2017 Compliance, inspection and enforcement 36 18 5 0 5 0 36 85 7 20
2017 Communications or public affairs 49 18 8 2 1 1 23 87 3 170
2017 Access to information and privacy 47 8 0 5 5 0 35 84 16 38
2017 Security 46 18 10 2 1 0 23 84 3 154
2017 Science and technology 56 7 5 0 3 0 29 89 4 37
2017 Library services 76 7 9 0 0 0 9 91 0 12
2017 Legal services 59 16 3 2 0 0 20 94 2 61
2017 Administration and operations 50 14 8 2 0 1 25 86 3 666
2017 Human resources 52 11 8 3 3 0 23 81 8 214
2017 Financial management 49 16 6 5 1 1 23 85 8 174
2017 Procurement 64 14 7 0 1 0 14 91 2 56
2017 Real property 49 19 7 6 1 0 18 82 9 67
2017 Materiel management 59 18 5 5 0 0 13 88 6 18
2017 Information management 49 16 7 4 2 1 21 83 8 80
2017 Information technology 56 18 4 3 1 0 18 90 5 251
2017 Internal audit 59 14 7 3 4 0 14 84 8 27
2017 Evaluation 56 3 4 4 0 0 33 89 6 24
2017 Data sciences 65 7 0 0 6 0 21 92 8 13
2017 Policy 53 15 6 2 1 0 23 88 5 755
2017 Project management 54 13 6 1 0 0 25 90 2 419
2017 Other services to the public 44 18 11 5 2 1 17 77 9 171
2017 None of the above 52 21 6 3 1 0 16 87 5 690

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 19 5 4 1 0 3 89 5 106
2020 Federal regulators 44 17 22 17 0 0 0 61 17 18
2020 Compliance, inspection and enforcement 68 12 8 10 0 0 3 82 10 41
2020 Communications or public affairs 69 17 4 1 1 1 8 93 2 202
2020 Access to information and privacy 59 26 10 5 0 0 0 84 5 38
2020 Security 70 18 8 1 1 0 2 90 1 170
2020 Science and technology 80 7 7 3 0 0 3 90 3 39
2020 Legal services 64 15 12 3 3 0 4 82 5 78
2020 Administration and operations 70 16 6 2 1 0 5 91 3 669
2020 Human resources 76 13 2 2 0 0 7 95 2 234
2020 Financial management 73 15 4 0 1 1 6 95 1 239
2020 Procurement 75 19 5 0 0 0 2 95 0 65
2020 Real property 74 14 5 2 3 1 2 90 5 108
2020 Materiel management 67 23 0 4 0 0 5 96 4 19
2020 Information management 73 13 4 0 6 2 4 90 6 57
2020 Information technology 72 14 5 3 1 0 5 91 4 238
2020 Internal audit 84 10 0 5 0 0 0 95 5 19
2020 Evaluation 84 7 2 3 2 0 2 93 5 43
2020 Data sciences 74 18 2 0 0 0 6 98 0 55
2020 Policy 69 20 6 1 0 0 3 92 2 935
2020 Project management 72 15 7 1 1 0 5 91 2 477
2020 Other services to the public 59 27 7 3 2 1 2 88 5 176
2020 None of the above 70 19 5 1 1 1 3 93 2 489
2019 Client contact centre 65 14 9 3 0 0 9 86 4 76
2019 Federal regulators 38 27 7 12 4 0 12 74 18 17
2019 Compliance, inspection and enforcement 51 27 12 6 3 0 0 78 9 33
2019 Communications or public affairs 71 18 5 1 0 0 5 94 1 174
2019 Access to information and privacy 53 31 14 0 0 0 3 86 0 35
2019 Security 63 22 9 2 1 0 4 88 3 134
2019 Science and technology 77 11 3 2 0 0 7 94 3 42
2019 Legal services 61 24 10 1 1 0 2 87 3 80
2019 Administration and operations 68 17 6 2 1 0 5 91 3 547
2019 Human resources 70 17 5 1 1 1 5 92 2 205
2019 Financial management 74 13 4 0 1 1 7 95 1 202
2019 Procurement 63 23 6 2 0 2 5 92 2 61
2019 Real property 59 19 10 4 1 0 7 83 6 70
2019 Materiel management 48 29 0 0 0 0 23 100 0 10
2019 Information management 81 14 0 0 2 0 4 98 2 57
2019 Information technology 71 14 3 3 1 0 6 92 5 219
2019 Internal audit 80 5 5 0 0 0 11 95 0 20
2019 Evaluation 80 5 7 0 0 2 6 92 0 38
2019 Data sciences 88 4 4 0 0 0 4 96 0 21
2019 Policy 68 20 7 2 0 0 3 90 2 769
2019 Project management 70 17 5 1 1 0 6 93 2 378
2019 Other services to the public 62 26 10 1 1 0 1 89 1 148
2019 None of the above 68 18 8 1 1 0 4 89 3 439
2018 Client contact centre 58 22 9 5 2 0 4 84 7 86
2018 Federal regulators 19 43 23 8 0 0 7 67 8 14
2018 Compliance, inspection and enforcement 51 18 10 4 4 0 13 79 10 22
2018 Communications or public affairs 68 18 8 1 1 0 5 90 1 166
2018 Access to information and privacy 43 31 23 0 3 0 0 74 3 31
2018 Security 61 22 8 3 2 0 4 87 5 118
2018 Science and technology 58 29 5 0 0 0 7 94 0 37
2018 Legal services 58 27 3 9 0 0 3 87 10 63
2018 Administration and operations 66 17 8 2 1 0 6 88 3 544
2018 Human resources 68 16 8 1 0 0 7 91 1 169
2018 Financial management 66 17 8 1 1 0 8 89 2 182
2018 Procurement 62 22 6 2 0 0 8 91 2 51
2018 Real property 66 20 5 5 0 0 4 90 5 62
2018 Materiel management 56 35 0 0 0 0 10 100 0 16
2018 Information management 76 10 7 1 0 0 5 91 2 68
2018 Information technology 64 15 6 4 2 0 8 87 6 222
2018 Internal audit 90 10 0 0 0 0 0 100 0 21
2018 Evaluation 77 12 3 0 3 0 4 93 3 34
2018 Data sciences 73 14 9 0 0 0 5 91 0 22
2018 Policy 61 26 7 0 1 0 5 91 1 683
2018 Project management 70 15 7 1 1 1 6 91 2 362
2018 Other services to the public 52 37 6 1 1 0 2 91 3 144
2018 None of the above 64 21 8 1 0 0 6 91 1 402
2017 Client contact centre 69 17 7 2 0 0 4 91 2 96
2017 Compliance, inspection and enforcement 70 9 12 5 0 0 5 83 5 20
2017 Communications or public affairs 67 17 6 2 0 0 8 91 2 170
2017 Access to information and privacy 37 26 13 5 11 0 9 68 17 38
2017 Security 59 29 6 3 0 0 5 91 3 151
2017 Science and technology 58 29 8 0 0 0 5 92 0 38
2017 Library services 59 15 26 0 0 0 0 74 0 12
2017 Legal services 53 33 5 1 0 2 7 93 2 61
2017 Administration and operations 68 17 6 1 0 1 7 92 1 664
2017 Human resources 69 14 5 0 2 0 10 92 3 215
2017 Financial management 69 16 3 1 1 1 10 95 1 173
2017 Procurement 71 20 5 0 0 0 4 94 0 56
2017 Real property 78 15 3 0 1 0 3 95 2 67
2017 Materiel management 76 24 0 0 0 0 0 100 0 18
2017 Information management 71 12 8 0 0 2 6 91 0 81
2017 Information technology 63 21 4 2 0 1 9 92 3 252
2017 Internal audit 73 17 0 3 0 0 7 97 3 27
2017 Evaluation 89 8 0 0 0 0 4 100 0 24
2017 Data sciences 78 15 0 0 0 0 7 100 0 13
2017 Policy 68 20 6 1 0 0 4 92 2 754
2017 Project management 67 19 7 1 0 0 5 91 1 417
2017 Other services to the public 53 26 11 4 2 0 4 82 6 168
2017 None of the above 67 19 6 2 1 0 5 90 3 689

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 14 7 1 6 0 3 85 7 107
2020 Federal regulators 56 31 6 7 0 0 0 88 7 17
2020 Compliance, inspection and enforcement 71 15 0 5 5 2 2 90 10 41
2020 Communications or public affairs 68 13 7 2 5 1 4 85 8 201
2020 Access to information and privacy 82 5 5 3 0 0 5 92 3 38
2020 Security 73 9 6 3 6 1 2 84 9 170
2020 Science and technology 77 8 0 2 10 0 3 87 13 39
2020 Legal services 73 12 1 1 9 0 3 88 10 79
2020 Administration and operations 70 13 6 3 4 0 3 86 7 667
2020 Human resources 74 10 5 3 2 0 6 89 6 234
2020 Financial management 70 14 7 3 4 0 1 86 7 240
2020 Procurement 77 14 3 0 3 0 3 94 3 65
2020 Real property 79 10 6 1 3 1 0 90 4 107
2020 Materiel management 52 23 6 0 13 0 5 79 14 19
2020 Information management 64 11 9 5 5 2 4 80 10 57
2020 Information technology 67 15 6 3 6 1 3 86 9 238
2020 Internal audit 78 11 0 0 11 0 0 89 11 19
2020 Evaluation 62 7 10 5 14 2 0 71 19 43
2020 Data sciences 58 16 9 10 4 0 4 77 14 55
2020 Policy 68 10 4 5 11 0 3 80 17 935
2020 Project management 63 13 5 5 10 0 4 79 16 480
2020 Other services to the public 74 12 4 2 4 1 3 89 7 177
2020 None of the above 74 11 4 3 3 1 3 89 6 489
2019 Client contact centre 64 18 7 0 2 0 8 90 3 77
2019 Federal regulators 56 14 0 12 0 0 18 85 15 17
2019 Compliance, inspection and enforcement 78 9 3 3 3 0 3 90 7 33
2019 Communications or public affairs 64 8 5 8 8 0 7 78 17 173
2019 Access to information and privacy 79 5 6 4 0 0 5 89 4 35
2019 Security 74 12 7 3 2 1 1 88 5 134
2019 Science and technology 64 8 6 8 9 0 5 75 18 42
2019 Legal services 75 9 4 5 4 0 4 87 9 80
2019 Administration and operations 72 10 6 4 4 0 4 86 9 550
2019 Human resources 81 7 3 2 3 1 3 92 5 204
2019 Financial management 77 11 3 2 2 1 4 92 4 203
2019 Procurement 80 11 0 1 3 0 4 95 5 62
2019 Real property 71 17 3 5 2 2 1 91 6 70
2019 Materiel management 70 9 0 8 0 0 12 90 10 11
2019 Information management 73 14 8 2 3 0 0 87 5 58
2019 Information technology 72 13 4 3 2 0 5 90 5 220
2019 Internal audit 76 9 5 0 0 0 11 95 0 20
2019 Evaluation 57 14 2 14 2 2 8 79 18 38
2019 Data sciences 93 4 0 4 0 0 0 96 4 23
2019 Policy 72 7 4 3 11 0 3 81 14 771
2019 Project management 65 10 5 5 10 0 4 78 16 377
2019 Other services to the public 76 9 4 1 7 1 3 88 8 147
2019 None of the above 79 7 2 3 4 0 4 90 7 437
2018 Client contact centre 65 19 4 3 4 0 5 88 8 87
2018 Federal regulators 31 27 19 8 15 0 0 59 23 14
2018 Compliance, inspection and enforcement 66 19 6 0 0 5 4 94 0 22
2018 Communications or public affairs 65 11 6 5 8 0 5 81 13 167
2018 Access to information and privacy 82 7 3 0 8 0 0 89 8 31
2018 Security 69 14 8 2 4 0 3 86 6 117
2018 Science and technology 59 14 3 2 8 0 14 85 12 37
2018 Legal services 65 19 6 1 5 0 4 87 6 64
2018 Administration and operations 69 13 6 2 4 0 5 87 7 547
2018 Human resources 69 13 5 4 3 0 5 87 8 170
2018 Financial management 76 14 4 1 1 0 4 93 3 181
2018 Procurement 70 12 2 4 4 0 8 89 9 51
2018 Real property 67 19 5 3 4 0 2 88 7 62
2018 Materiel management 77 0 0 14 0 0 10 85 15 16
2018 Information management 57 17 9 6 8 0 3 76 14 68
2018 Information technology 69 12 9 4 1 0 5 86 5 225
2018 Internal audit 90 10 0 0 0 0 0 100 0 21
2018 Evaluation 53 10 3 16 11 0 7 68 29 34
2018 Data sciences 67 15 4 9 4 0 0 83 13 22
2018 Policy 68 7 6 5 9 0 4 79 15 687
2018 Project management 62 12 7 5 9 0 4 78 15 363
2018 Other services to the public 74 12 8 3 1 0 1 87 5 143
2018 None of the above 74 10 3 4 5 1 4 88 9 405
2017 Client contact centre 77 12 4 2 1 0 4 93 3 97
2017 Compliance, inspection and enforcement 62 20 18 0 0 0 0 82 0 20
2017 Communications or public affairs 62 11 7 5 8 0 7 79 14 171
2017 Access to information and privacy 57 8 8 5 8 3 11 76 15 38
2017 Security 63 19 8 2 5 1 3 84 8 154
2017 Science and technology 67 10 9 9 2 0 2 78 12 38
2017 Library services 68 15 0 9 0 0 9 91 9 12
2017 Legal services 56 17 12 4 5 0 7 78 10 60
2017 Administration and operations 68 13 6 4 3 1 5 86 7 667
2017 Human resources 70 14 2 1 5 1 6 91 7 218
2017 Financial management 75 11 1 2 2 1 7 94 5 174
2017 Procurement 72 7 11 5 2 0 3 82 7 56
2017 Real property 78 7 3 6 0 1 4 91 6 67
2017 Materiel management 33 28 17 5 17 0 0 61 22 18
2017 Information management 71 11 8 4 2 1 2 84 7 81
2017 Information technology 60 18 6 3 4 1 8 86 8 251
2017 Internal audit 80 6 4 6 0 0 4 90 7 27
2017 Evaluation 67 4 8 11 4 4 4 76 16 24
2017 Data sciences 79 7 0 7 0 0 7 92 8 13
2017 Policy 67 9 4 6 9 0 4 80 16 758
2017 Project management 67 12 3 6 8 0 4 82 14 419
2017 Other services to the public 72 14 5 3 2 0 4 90 6 171
2017 None of the above 73 9 5 4 3 1 6 87 8 693

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 29 16 5 5 0 2 74 9 107
2020 Federal regulators 38 44 6 0 6 0 6 87 7 18
2020 Compliance, inspection and enforcement 43 37 8 10 3 0 0 80 13 41
2020 Communications or public affairs 44 26 17 7 3 0 2 72 11 202
2020 Access to information and privacy 43 29 18 3 5 0 3 73 8 38
2020 Security 45 30 16 5 2 0 1 77 7 169
2020 Science and technology 47 26 17 2 5 0 3 75 7 39
2020 Legal services 39 31 20 4 3 0 4 72 7 79
2020 Administration and operations 43 31 15 5 4 0 1 75 9 669
2020 Human resources 48 25 17 4 2 0 5 76 6 234
2020 Financial management 49 26 15 6 1 0 2 77 8 238
2020 Procurement 54 17 18 5 5 0 2 73 10 65
2020 Real property 49 21 21 4 6 0 1 70 10 108
2020 Materiel management 31 34 15 20 0 0 0 64 20 19
2020 Information management 45 19 31 2 3 0 0 64 5 57
2020 Information technology 44 29 16 5 3 0 2 75 8 238
2020 Internal audit 37 48 10 5 0 0 0 85 5 19
2020 Evaluation 42 30 23 2 3 0 0 72 5 43
2020 Data sciences 30 35 22 6 2 2 4 68 8 55
2020 Policy 46 31 13 5 4 0 1 78 9 935
2020 Project management 40 31 19 8 2 0 1 71 10 480
2020 Other services to the public 43 29 20 4 1 2 1 74 6 178
2020 None of the above 44 28 16 6 2 1 3 75 8 489
2019 Client contact centre 61 20 10 6 1 0 3 83 7 77
2019 Federal regulators 37 33 12 12 6 0 0 70 18 17
2019 Compliance, inspection and enforcement 44 30 16 10 0 0 0 75 10 33
2019 Communications or public affairs 55 25 12 3 3 0 3 82 6 173
2019 Access to information and privacy 50 31 5 5 5 0 3 83 11 35
2019 Security 48 26 17 3 4 0 2 76 7 135
2019 Science and technology 46 33 16 5 0 0 0 80 5 41
2019 Legal services 51 31 8 5 2 0 3 84 8 79
2019 Administration and operations 56 28 9 3 2 0 2 86 5 551
2019 Human resources 59 21 12 3 1 1 3 84 4 204
2019 Financial management 55 24 11 4 2 1 3 82 6 201
2019 Procurement 55 28 8 3 0 0 6 88 3 62
2019 Real property 53 32 10 3 1 0 1 85 5 70
2019 Materiel management 63 0 16 0 0 0 21 79 0 11
2019 Information management 51 28 15 5 0 0 0 80 5 58
2019 Information technology 56 23 13 2 4 0 3 81 7 220
2019 Internal audit 56 13 21 0 4 0 6 73 5 21
2019 Evaluation 44 23 12 10 0 0 10 75 12 38
2019 Data sciences 58 30 8 4 0 0 0 88 4 22
2019 Policy 59 26 10 3 1 0 1 86 4 770
2019 Project management 52 28 13 4 1 0 2 82 5 376
2019 Other services to the public 59 23 11 3 1 0 2 84 5 148
2019 None of the above 57 26 12 3 1 0 1 84 4 440
2018 Client contact centre 60 20 10 5 1 0 4 84 6 87
2018 Federal regulators 27 23 36 7 0 0 7 54 8 14
2018 Compliance, inspection and enforcement 41 30 15 4 10 0 0 71 15 22
2018 Communications or public affairs 49 27 14 4 2 1 3 79 6 167
2018 Access to information and privacy 57 25 6 6 6 0 0 82 12 31
2018 Security 44 32 16 3 2 0 3 78 5 117
2018 Science and technology 44 25 23 0 5 0 3 71 5 37
2018 Legal services 52 29 10 3 3 0 2 83 6 64
2018 Administration and operations 49 29 13 4 3 0 2 80 7 546
2018 Human resources 50 24 15 4 3 0 3 77 8 170
2018 Financial management 46 28 15 3 3 0 4 78 6 182
2018 Procurement 51 23 16 2 2 0 6 79 4 51
2018 Real property 50 33 8 4 2 0 4 87 5 63
2018 Materiel management 54 20 12 8 0 0 6 79 8 16
2018 Information management 39 39 7 7 6 0 1 79 13 68
2018 Information technology 54 25 11 4 2 0 4 83 6 224
2018 Internal audit 58 29 14 0 0 0 0 86 0 21
2018 Evaluation 51 39 0 3 0 3 4 97 3 34
2018 Data sciences 50 29 13 8 0 0 0 79 8 22
2018 Policy 53 29 10 4 1 0 2 84 5 686
2018 Project management 54 23 14 5 2 0 3 79 7 365
2018 Other services to the public 54 32 10 3 0 0 1 87 3 143
2018 None of the above 55 24 11 6 2 0 3 81 8 405
2017 Client contact centre 56 25 9 6 1 0 3 84 7 97
2017 Compliance, inspection and enforcement 59 15 21 5 0 0 0 74 5 20
2017 Communications or public affairs 47 32 10 3 3 1 5 83 7 170
2017 Access to information and privacy 44 16 18 8 5 3 5 66 14 38
2017 Security 43 35 12 6 1 0 2 80 7 152
2017 Science and technology 51 22 17 5 0 0 4 76 5 37
2017 Library services 50 50 0 0 0 0 0 100 0 12
2017 Legal services 53 28 11 3 0 0 5 85 4 61
2017 Administration and operations 55 23 12 4 1 0 4 81 6 667
2017 Human resources 57 23 11 3 3 0 3 82 6 217
2017 Financial management 57 23 7 4 3 0 6 85 7 174
2017 Procurement 49 22 16 3 7 0 2 73 11 56
2017 Real property 65 30 2 0 0 0 3 98 0 65
2017 Materiel management 56 28 6 5 0 0 5 88 6 18
2017 Information management 41 30 14 8 4 1 2 73 12 80
2017 Information technology 47 28 15 4 2 0 6 79 6 251
2017 Internal audit 58 31 7 0 4 0 0 89 4 27
2017 Evaluation 66 19 11 0 4 0 0 85 4 24
2017 Data sciences 57 14 14 0 8 0 7 76 8 13
2017 Policy 58 24 12 2 1 1 2 84 3 755
2017 Project management 54 29 10 3 2 1 1 85 5 418
2017 Other services to the public 50 28 13 3 1 0 5 82 4 171
2017 None of the above 57 23 11 3 1 0 3 83 5 692

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 29 29 7 3 0 0 61 10 107
2020 Federal regulators 12 55 27 0 6 0 0 67 6 18
2020 Compliance, inspection and enforcement 29 29 32 5 5 0 0 58 10 41
2020 Communications or public affairs 22 45 24 6 2 0 0 67 9 202
2020 Access to information and privacy 17 34 31 10 5 0 3 52 16 38
2020 Security 17 49 23 5 5 0 1 67 10 170
2020 Science and technology 26 41 25 5 0 0 3 70 5 39
2020 Legal services 18 47 23 6 5 0 1 66 11 79
2020 Administration and operations 20 42 24 8 5 0 1 62 13 669
2020 Human resources 27 41 23 5 2 1 2 69 7 233
2020 Financial management 32 40 22 5 2 0 0 72 6 241
2020 Procurement 23 46 23 8 0 0 0 69 8 65
2020 Real property 20 39 27 10 3 0 0 60 13 107
2020 Materiel management 25 39 19 17 0 0 0 65 17 19
2020 Information management 28 43 18 9 2 0 0 71 11 56
2020 Information technology 23 39 25 7 4 0 0 63 12 240
2020 Internal audit 27 46 21 5 0 0 0 73 5 19
2020 Evaluation 22 48 14 11 5 0 0 70 16 43
2020 Data sciences 24 45 20 9 2 0 0 70 11 55
2020 Policy 17 42 29 8 3 0 0 60 11 933
2020 Project management 16 39 33 9 3 0 0 55 12 479
2020 Other services to the public 21 41 27 8 2 0 1 63 10 177
2020 None of the above 22 35 28 11 3 0 0 57 15 489

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 29 44 10 4 0 0 42 14 107
2020 Federal regulators 5 28 29 27 11 0 0 33 37 18
2020 Compliance, inspection and enforcement 15 27 41 10 6 0 0 42 16 41
2020 Communications or public affairs 9 28 44 13 7 0 0 36 20 202
2020 Access to information and privacy 14 21 31 28 5 0 0 36 34 38
2020 Security 7 34 43 10 6 0 0 41 16 170
2020 Science and technology 11 29 38 17 5 0 0 40 22 39
2020 Legal services 4 22 50 19 5 0 0 26 24 78
2020 Administration and operations 11 28 40 16 5 0 0 39 21 669
2020 Human resources 10 37 35 14 4 0 0 48 18 231
2020 Financial management 19 33 32 12 3 0 0 52 15 241
2020 Procurement 13 32 34 22 0 0 0 44 22 65
2020 Real property 11 32 32 19 7 0 0 42 25 108
2020 Materiel management 16 34 28 10 12 0 0 51 22 18
2020 Information management 13 37 45 3 2 0 0 50 5 56
2020 Information technology 13 31 36 13 6 0 0 45 19 240
2020 Internal audit 16 51 16 16 0 0 0 68 16 19
2020 Evaluation 9 35 31 16 9 0 0 44 25 43
2020 Data sciences 4 31 37 22 7 0 0 35 29 55
2020 Policy 5 23 43 22 7 0 0 28 28 933
2020 Project management 4 22 48 19 7 0 0 27 25 480
2020 Other services to the public 7 25 41 20 6 0 0 33 26 178
2020 None of the above 7 24 36 24 9 0 0 31 33 488
2019 Client contact centre 13 34 35 13 5 0 0 48 18 77
2019 Federal regulators 7 18 43 28 4 0 0 25 33 17
2019 Compliance, inspection and enforcement 11 27 40 15 7 0 0 38 22 33
2019 Communications or public affairs 15 30 34 16 5 0 0 45 20 175
2019 Access to information and privacy 18 36 27 19 0 0 0 54 19 35
2019 Security 12 36 39 11 2 0 0 48 13 135
2019 Science and technology 7 24 52 12 4 0 0 32 16 42
2019 Legal services 6 29 45 14 5 0 0 36 19 82
2019 Administration and operations 13 33 34 14 5 0 0 47 20 557
2019 Human resources 12 33 41 11 2 0 1 46 13 206
2019 Financial management 17 34 30 14 5 0 0 52 18 205
2019 Procurement 11 36 37 14 2 0 0 47 16 62
2019 Real property 6 36 33 21 5 0 0 41 26 71
2019 Materiel management 12 28 25 26 9 0 0 40 35 11
2019 Information management 18 43 32 4 3 0 0 62 7 58
2019 Information technology 17 31 37 9 4 0 1 49 13 220
2019 Internal audit 40 17 30 12 0 0 0 58 12 22
2019 Evaluation 9 26 47 14 5 0 0 34 19 38
2019 Data sciences 16 28 37 19 0 0 0 44 19 23
2019 Policy 7 28 40 19 7 0 0 35 25 774
2019 Project management 7 28 41 18 6 0 0 34 24 379
2019 Other services to the public 9 27 38 20 5 0 0 37 25 150
2019 None of the above 8 24 40 19 7 0 0 33 27 442
2018 Client contact centre 11 28 39 13 9 0 0 39 22 89
2018 Federal regulators 0 15 43 34 8 0 0 15 42 14
2018 Compliance, inspection and enforcement 15 21 27 21 15 0 0 36 36 22
2018 Communications or public affairs 10 30 36 19 4 0 0 40 23 169
2018 Access to information and privacy 14 31 26 12 18 0 0 45 29 32
2018 Security 11 33 42 10 4 0 0 44 14 117
2018 Science and technology 3 36 52 10 0 0 0 38 10 38
2018 Legal services 11 16 48 16 9 0 0 27 25 64
2018 Administration and operations 11 32 36 16 5 0 0 43 21 549
2018 Human resources 12 29 42 14 3 0 1 42 16 172
2018 Financial management 9 34 39 13 4 0 0 43 18 182
2018 Procurement 3 33 36 18 10 0 0 36 28 51
2018 Real property 8 21 37 19 16 0 0 28 35 64
2018 Materiel management 6 52 27 8 0 0 6 63 8 16
2018 Information management 14 33 39 8 6 0 0 47 14 70
2018 Information technology 15 35 32 13 5 0 0 50 18 226
2018 Internal audit 5 38 29 24 4 0 0 43 28 21
2018 Evaluation 6 54 35 3 3 0 0 60 5 34
2018 Data sciences 5 37 36 22 0 0 0 42 22 22
2018 Policy 5 26 41 22 6 0 0 31 29 691
2018 Project management 5 23 47 20 5 0 0 28 26 367
2018 Other services to the public 12 25 37 22 4 0 0 37 26 143
2018 None of the above 7 18 45 24 6 0 0 25 30 410
2017 Client contact centre 9 23 43 18 6 0 0 32 24 97
2017 Compliance, inspection and enforcement 14 29 35 15 7 0 0 43 22 19
2017 Communications or public affairs 7 24 42 18 9 1 0 31 27 173
2017 Access to information and privacy 6 16 51 19 8 0 0 22 27 37
2017 Security 7 34 34 17 6 1 0 42 24 154
2017 Science and technology 22 15 29 26 8 0 0 37 34 38
2017 Library services 0 51 40 9 0 0 0 51 9 12
2017 Legal services 5 14 48 25 8 0 0 19 33 61
2017 Administration and operations 9 27 41 14 7 0 1 37 22 667
2017 Human resources 10 28 40 16 6 0 0 38 22 219
2017 Financial management 11 24 42 16 7 0 1 35 23 174
2017 Procurement 5 33 41 12 7 0 2 39 20 56
2017 Real property 9 31 31 24 6 0 0 39 30 66
2017 Materiel management 9 28 37 10 11 5 0 39 22 19
2017 Information management 6 31 38 20 2 2 0 38 23 82
2017 Information technology 13 23 41 14 7 0 1 37 22 252
2017 Internal audit 4 21 41 25 10 0 0 24 35 27
2017 Evaluation 14 26 37 19 4 0 0 40 22 24
2017 Data sciences 7 35 43 14 0 0 0 42 14 13
2017 Policy 3 24 45 20 8 0 0 28 27 761
2017 Project management 5 24 50 15 6 0 0 29 21 418
2017 Other services to the public 8 17 42 21 11 1 0 26 32 171
2017 None of the above 8 22 42 18 9 0 0 30 27 693

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 15 38 27 8 0 0 36 26 104
2020 Federal regulators 11 27 41 22 0 0 0 22 37 18
2020 Compliance, inspection and enforcement 19 7 37 29 8 0 0 37 26 41
2020 Communications or public affairs 12 22 41 21 5 0 0 26 34 201
2020 Access to information and privacy 19 35 25 16 5 0 0 22 53 37
2020 Security 11 20 39 22 8 0 0 30 31 170
2020 Science and technology 5 25 37 28 5 0 0 33 29 39
2020 Legal services 13 25 46 10 5 0 0 15 38 79
2020 Administration and operations 12 22 38 20 9 0 0 29 34 669
2020 Human resources 10 22 34 25 8 0 1 33 33 233
2020 Financial management 8 19 39 25 9 0 0 34 27 240
2020 Procurement 11 25 33 19 11 0 2 31 36 65
2020 Real property 13 26 36 22 3 0 0 25 39 108
2020 Materiel management 18 16 22 40 4 0 0 44 34 18
2020 Information management 9 20 37 24 10 0 0 34 29 56
2020 Information technology 11 22 38 18 11 0 0 29 33 238
2020 Internal audit 5 31 31 21 11 0 0 32 37 19
2020 Evaluation 16 25 30 20 9 0 0 28 41 43
2020 Data sciences 6 34 47 11 2 0 0 13 40 55
2020 Policy 13 27 40 17 2 0 0 20 40 932
2020 Project management 15 25 40 15 4 0 0 19 40 476
2020 Other services to the public 12 26 39 18 5 0 0 23 38 176
2020 None of the above 18 26 35 15 5 0 0 20 45 485
2019 Client contact centre 10 21 43 18 8 0 0 26 30 77
2019 Federal regulators 17 24 22 37 0 0 0 37 41 17
2019 Compliance, inspection and enforcement 13 25 27 21 14 0 0 35 38 33
2019 Communications or public affairs 12 19 37 25 7 0 0 32 31 175
2019 Access to information and privacy 14 21 30 32 3 0 0 35 35 35
2019 Security 9 14 45 22 9 0 2 31 23 135
2019 Science and technology 10 18 42 26 3 0 0 29 29 41
2019 Legal services 12 19 45 17 6 0 0 23 31 82
2019 Administration and operations 11 18 39 23 8 0 0 31 30 553
2019 Human resources 7 19 45 21 8 0 1 28 26 206
2019 Financial management 8 20 39 22 12 0 0 34 27 201
2019 Procurement 8 19 55 14 4 0 0 18 26 62
2019 Real property 16 18 32 25 9 0 0 33 34 71
2019 Materiel management 27 25 29 9 9 0 0 19 52 11
2019 Information management 8 13 43 27 8 0 0 35 22 57
2019 Information technology 6 20 41 24 8 0 1 32 26 217
2019 Internal audit 0 12 29 34 20 6 0 57 13 22
2019 Evaluation 5 34 34 22 5 0 0 27 39 38
2019 Data sciences 8 18 32 34 8 0 0 42 26 22
2019 Policy 10 23 41 22 4 0 0 26 33 769
2019 Project management 11 22 40 19 8 0 0 27 33 380
2019 Other services to the public 12 22 33 21 12 0 0 33 34 149
2019 None of the above 11 23 41 17 8 0 0 25 34 439
2018 Client contact centre 8 28 29 21 13 0 1 35 36 88
2018 Federal regulators 23 19 38 20 0 0 0 20 42 14
2018 Compliance, inspection and enforcement 27 19 30 9 15 0 0 23 46 22
2018 Communications or public affairs 9 22 43 17 8 0 1 25 31 166
2018 Access to information and privacy 20 12 35 28 5 0 0 32 33 32
2018 Security 6 12 52 23 7 0 1 30 18 115
2018 Science and technology 2 17 46 26 8 0 0 34 20 37
2018 Legal services 6 36 39 9 10 0 0 19 42 64
2018 Administration and operations 10 20 39 21 9 0 0 30 30 538
2018 Human resources 8 14 48 23 7 0 1 30 22 166
2018 Financial management 10 18 40 23 9 0 0 32 28 180
2018 Procurement 10 22 42 18 6 2 0 24 33 50
2018 Real property 18 22 27 26 6 0 0 32 41 63
2018 Materiel management 0 21 34 38 0 0 7 41 23 14
2018 Information management 8 27 36 27 3 0 0 30 34 69
2018 Information technology 10 19 39 26 7 0 0 33 28 224
2018 Internal audit 9 29 29 34 0 0 0 34 38 21
2018 Evaluation 0 14 50 28 8 0 0 36 14 33
2018 Data sciences 5 22 40 29 4 0 0 33 26 22
2018 Policy 11 26 38 20 5 0 0 25 38 687
2018 Project management 8 26 42 15 8 0 0 23 35 363
2018 Other services to the public 10 26 39 18 7 0 0 24 37 144
2018 None of the above 12 27 40 17 4 0 0 21 39 408
2017 Client contact centre 6 19 47 16 12 0 0 28 25 97
2017 Compliance, inspection and enforcement 12 9 32 38 9 0 0 47 21 20
2017 Communications or public affairs 11 19 45 16 9 0 0 25 30 172
2017 Access to information and privacy 29 15 34 19 0 3 0 19 46 38
2017 Security 8 20 37 27 9 0 0 35 28 153
2017 Science and technology 5 18 36 28 13 0 0 41 22 38
2017 Library services 9 9 49 25 9 0 0 34 17 12
2017 Legal services 7 20 48 17 8 0 0 25 27 60
2017 Administration and operations 9 18 43 21 9 0 1 30 27 665
2017 Human resources 7 22 40 20 11 0 0 31 29 218
2017 Financial management 6 17 39 24 13 0 1 37 23 172
2017 Procurement 12 27 41 14 4 0 2 19 40 56
2017 Real property 9 19 35 28 10 0 0 38 27 67
2017 Materiel management 0 42 27 20 11 0 0 31 42 19
2017 Information management 2 25 33 27 11 1 0 38 28 80
2017 Information technology 9 15 43 20 11 0 2 32 24 251
2017 Internal audit 10 21 42 24 4 0 0 27 31 27
2017 Evaluation 7 19 41 11 22 0 0 33 26 24
2017 Data sciences 8 21 36 28 7 0 0 35 29 13
2017 Policy 9 23 42 20 7 0 0 27 32 761
2017 Project management 7 20 45 21 7 0 0 27 28 419
2017 Other services to the public 15 21 43 18 4 0 1 21 36 171
2017 None of the above 9 24 38 20 8 0 0 29 33 689

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 53 12 5 3 0 0 80 8 107
2020 Federal regulators 22 44 28 0 6 0 0 66 6 18
2020 Compliance, inspection and enforcement 36 42 12 5 3 2 0 80 8 41
2020 Communications or public affairs 30 45 11 9 3 2 0 77 12 201
2020 Access to information and privacy 37 27 16 13 3 5 0 67 16 38
2020 Security 31 41 14 7 7 1 0 72 14 169
2020 Science and technology 36 46 13 2 0 3 0 84 2 39
2020 Legal services 21 55 15 5 4 0 0 76 9 79
2020 Administration and operations 35 47 11 5 2 1 0 83 7 669
2020 Human resources 35 43 13 5 1 2 0 80 6 233
2020 Financial management 42 39 12 4 2 1 0 82 6 239
2020 Procurement 53 38 3 5 0 1 0 92 5 65
2020 Real property 37 42 9 8 3 1 0 80 11 106
2020 Materiel management 37 38 15 4 5 0 0 76 9 19
2020 Information management 40 33 12 6 2 5 2 79 8 57
2020 Information technology 35 39 13 5 4 3 0 77 10 237
2020 Internal audit 32 52 11 5 0 0 0 84 5 19
2020 Evaluation 36 25 16 12 9 2 0 62 22 43
2020 Data sciences 21 53 15 7 2 2 0 76 9 55
2020 Policy 24 46 14 10 5 1 0 71 15 936
2020 Project management 24 47 14 11 4 1 0 72 14 480
2020 Other services to the public 29 48 13 5 4 1 0 78 9 178
2020 None of the above 25 43 14 13 4 1 0 69 17 489
2019 Client contact centre 11 43 22 17 4 2 2 56 21 77
2019 Federal regulators 25 55 4 11 4 0 0 80 16 17
2019 Compliance, inspection and enforcement 21 52 13 9 3 3 0 75 12 33
2019 Communications or public affairs 18 32 14 24 6 6 0 53 32 174
2019 Access to information and privacy 14 47 13 14 5 6 0 65 21 35
2019 Security 20 42 12 14 5 8 0 67 20 134
2019 Science and technology 10 49 28 4 9 0 0 59 13 42
2019 Legal services 12 49 18 12 4 5 0 65 16 82
2019 Administration and operations 23 43 16 11 5 2 0 67 17 555
2019 Human resources 26 41 22 5 1 4 1 70 7 205
2019 Financial management 30 43 15 8 4 1 0 74 11 205
2019 Procurement 35 40 12 8 0 5 0 79 9 60
2019 Real property 16 40 22 15 6 1 0 57 21 70
2019 Materiel management 9 29 53 9 0 0 0 38 9 11
2019 Information management 23 48 17 8 2 3 0 73 10 58
2019 Information technology 25 31 18 8 6 10 1 63 16 219
2019 Internal audit 14 46 28 12 0 0 0 60 12 21
2019 Evaluation 19 39 29 7 0 6 0 62 7 38
2019 Data sciences 11 39 29 13 4 4 0 52 18 23
2019 Policy 17 43 18 14 6 2 0 61 21 774
2019 Project management 12 47 19 13 7 2 0 60 21 378
2019 Other services to the public 14 40 18 20 4 4 0 57 25 150
2019 None of the above 16 42 20 12 7 3 0 61 19 441
2018 Client contact centre 15 39 30 6 3 7 0 58 9 87
2018 Federal regulators 15 31 31 16 7 0 0 46 23 14
2018 Compliance, inspection and enforcement 19 30 17 22 12 0 0 49 34 22
2018 Communications or public affairs 13 49 19 12 4 3 1 64 16 166
2018 Access to information and privacy 18 26 23 16 15 3 0 45 32 32
2018 Security 16 36 31 9 6 2 0 53 16 118
2018 Science and technology 19 32 32 13 5 0 0 51 17 38
2018 Legal services 11 32 32 17 4 4 0 44 22 64
2018 Administration and operations 23 42 17 11 5 2 0 66 16 542
2018 Human resources 20 33 24 11 4 8 0 58 16 169
2018 Financial management 27 41 23 7 3 1 0 68 9 179
2018 Procurement 42 35 12 6 4 0 2 78 10 51
2018 Real property 10 26 25 20 15 4 0 38 36 64
2018 Materiel management 18 43 35 0 0 3 0 64 0 16
2018 Information management 37 24 22 7 3 7 0 65 11 70
2018 Information technology 21 36 25 5 5 6 0 61 12 225
2018 Internal audit 24 43 24 0 4 5 0 70 5 21
2018 Evaluation 16 41 31 5 0 6 0 61 6 34
2018 Data sciences 0 31 31 29 0 8 0 34 32 22
2018 Policy 13 46 19 14 7 2 0 60 21 689
2018 Project management 13 47 18 14 6 2 0 61 20 368
2018 Other services to the public 13 45 17 14 4 6 0 63 19 144
2018 None of the above 22 41 16 12 6 3 0 65 18 408
2017 Client contact centre 7 18 30 13 13 18 0 31 32 96
2017 Compliance, inspection and enforcement 14 42 23 12 5 4 0 58 17 20
2017 Communications or public affairs 11 40 17 13 8 9 1 57 24 173
2017 Access to information and privacy 5 37 26 16 8 8 0 46 26 38
2017 Security 14 36 19 14 11 7 0 53 27 153
2017 Science and technology 8 32 25 12 9 13 0 46 25 38
2017 Library services 9 58 16 9 9 0 0 66 17 12
2017 Legal services 10 35 26 13 10 5 0 48 25 61
2017 Administration and operations 19 35 22 9 9 5 1 57 19 665
2017 Human resources 8 37 24 11 7 13 0 51 21 218
2017 Financial management 11 43 21 9 7 8 1 60 17 174
2017 Procurement 20 29 22 5 9 15 0 58 16 56
2017 Real property 10 28 26 15 16 4 0 39 33 67
2017 Materiel management 10 10 32 23 25 0 0 20 48 19
2017 Information management 16 36 21 10 8 8 0 57 20 82
2017 Information technology 12 30 23 13 11 11 1 47 27 252
2017 Internal audit 17 44 14 7 7 10 0 69 16 27
2017 Evaluation 18 41 26 0 7 8 0 64 8 24
2017 Data sciences 7 35 14 15 14 14 0 49 34 13
2017 Policy 14 42 14 15 8 6 0 59 26 758
2017 Project management 12 44 15 15 9 4 0 59 25 418
2017 Other services to the public 12 33 19 20 11 4 1 47 33 170
2017 None of the above 17 39 18 12 7 7 1 61 20 692

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 40 15 12 9 1 0 63 21 107
2020 Federal regulators 12 28 18 24 19 0 0 40 42 17
2020 Compliance, inspection and enforcement 34 23 25 10 4 5 0 60 15 41
2020 Communications or public affairs 21 37 10 17 11 3 0 60 29 202
2020 Access to information and privacy 42 24 13 8 11 3 0 67 19 37
2020 Security 27 25 16 14 16 3 0 54 30 169
2020 Science and technology 20 37 16 20 2 5 0 60 23 39
2020 Legal services 21 45 12 14 5 4 0 68 20 78
2020 Administration and operations 29 37 14 11 8 1 0 67 19 665
2020 Human resources 30 37 16 12 3 2 0 68 16 234
2020 Financial management 39 32 12 9 3 5 0 74 13 241
2020 Procurement 42 42 8 5 2 2 0 85 6 63
2020 Real property 31 42 8 8 7 4 0 76 15 107
2020 Materiel management 35 22 23 4 12 4 0 60 16 18
2020 Information management 35 37 9 11 2 6 0 77 14 54
2020 Information technology 33 31 15 13 6 2 0 65 20 237
2020 Internal audit 32 41 10 11 5 0 0 73 16 19
2020 Evaluation 32 27 16 11 7 7 0 63 19 43
2020 Data sciences 25 35 18 4 12 6 0 64 17 55
2020 Policy 16 30 16 22 14 2 0 47 36 933
2020 Project management 18 28 21 21 9 2 0 47 31 479
2020 Other services to the public 20 35 17 17 11 1 0 55 28 176
2020 None of the above 18 26 16 21 17 2 0 45 38 490

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 34 15 11 6 1 0 67 18 106
2020 Federal regulators 26 34 11 17 12 0 0 60 29 18
2020 Compliance, inspection and enforcement 32 35 9 17 4 3 0 69 22 41
2020 Communications or public affairs 31 33 11 13 9 1 1 66 23 201
2020 Access to information and privacy 37 36 11 5 11 0 0 73 16 37
2020 Security 33 31 7 15 14 1 0 65 29 168
2020 Science and technology 33 36 18 8 3 0 3 71 11 39
2020 Legal services 29 34 11 18 5 3 0 65 23 79
2020 Administration and operations 36 29 12 12 9 1 1 67 21 669
2020 Human resources 43 27 14 9 6 0 1 71 15 232
2020 Financial management 38 26 16 11 7 2 1 65 19 241
2020 Procurement 42 35 13 11 0 0 0 77 11 64
2020 Real property 35 29 11 9 14 1 2 66 23 108
2020 Materiel management 62 9 19 4 6 0 0 71 10 19
2020 Information management 32 32 18 7 7 2 2 67 15 56
2020 Information technology 34 26 13 15 10 1 0 61 25 239
2020 Internal audit 15 42 11 21 10 0 0 57 32 19
2020 Evaluation 31 26 19 13 12 0 0 56 25 43
2020 Data sciences 36 22 14 20 5 2 0 59 26 55
2020 Policy 27 33 11 17 9 1 1 62 27 932
2020 Project management 30 29 14 17 9 1 0 60 26 478
2020 Other services to the public 30 30 15 16 8 0 0 61 25 178
2020 None of the above 27 28 12 19 12 2 0 56 32 488

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 32 18 3 2 3 2 76 6 106
2020 Federal regulators 61 27 12 0 0 0 0 88 0 18
2020 Compliance, inspection and enforcement 42 22 21 7 0 8 0 70 8 41
2020 Communications or public affairs 46 28 15 7 3 2 0 75 11 200
2020 Access to information and privacy 44 30 13 0 8 5 0 78 8 38
2020 Security 40 31 12 8 7 3 0 72 15 169
2020 Science and technology 50 31 14 0 3 0 3 83 3 38
2020 Legal services 43 42 10 1 0 4 0 88 1 79
2020 Administration and operations 45 31 11 4 5 3 1 79 9 667
2020 Human resources 49 28 15 4 2 2 0 79 6 233
2020 Financial management 47 29 13 3 4 3 1 79 7 238
2020 Procurement 56 31 6 6 0 1 0 87 6 65
2020 Real property 51 25 11 6 5 1 2 78 10 107
2020 Materiel management 53 22 25 0 0 0 0 75 0 19
2020 Information management 38 40 16 0 3 4 0 80 3 56
2020 Information technology 44 27 16 6 5 3 1 73 11 238
2020 Internal audit 21 36 26 0 5 11 0 64 6 19
2020 Evaluation 38 35 14 7 7 0 0 73 13 43
2020 Data sciences 43 42 5 2 5 2 0 87 7 55
2020 Policy 39 34 15 6 4 2 0 74 10 930
2020 Project management 38 35 15 6 3 2 1 74 10 475
2020 Other services to the public 43 33 14 4 3 2 0 78 8 176
2020 None of the above 34 33 14 8 6 4 2 71 15 486

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 38 22 7 11 1 0 60 18 107
2020 Federal regulators 10 33 16 18 18 6 0 46 38 18
2020 Compliance, inspection and enforcement 25 42 19 7 6 0 0 67 14 41
2020 Communications or public affairs 24 36 16 14 10 1 0 60 24 201
2020 Access to information and privacy 28 23 10 26 10 3 0 52 37 38
2020 Security 24 31 18 16 8 2 1 57 24 170
2020 Science and technology 29 33 24 12 3 0 0 61 15 39
2020 Legal services 26 43 19 10 1 0 0 69 12 77
2020 Administration and operations 31 35 17 10 6 1 0 67 16 669
2020 Human resources 37 33 13 12 2 2 0 72 15 234
2020 Financial management 36 34 13 8 6 4 0 73 14 241
2020 Procurement 40 36 9 9 0 3 2 80 10 65
2020 Real property 22 38 16 13 9 1 0 61 23 107
2020 Materiel management 33 18 34 15 0 0 0 51 15 19
2020 Information management 36 31 13 9 7 4 0 70 17 56
2020 Information technology 28 33 22 10 5 1 0 62 15 240
2020 Internal audit 11 57 10 16 5 0 0 68 22 19
2020 Evaluation 19 37 19 13 11 0 0 57 25 43
2020 Data sciences 25 40 15 9 9 2 0 67 19 55
2020 Policy 18 33 18 17 12 1 0 52 29 935
2020 Project management 17 35 20 18 9 2 0 53 27 478
2020 Other services to the public 21 40 19 9 10 1 0 62 20 178
2020 None of the above 20 32 17 18 11 1 0 53 29 490
2019 Client contact centre 10 40 22 12 11 4 2 53 24 77
2019 Federal regulators 11 37 12 24 15 0 0 49 39 17
2019 Compliance, inspection and enforcement 9 39 24 15 13 0 0 48 28 33
2019 Communications or public affairs 18 28 16 21 12 5 0 48 35 175
2019 Access to information and privacy 16 32 24 14 14 0 0 49 27 35
2019 Security 14 32 18 20 12 4 0 48 33 134
2019 Science and technology 11 29 30 17 12 0 0 40 30 42
2019 Legal services 11 33 25 18 11 2 0 45 30 82
2019 Administration and operations 19 36 18 16 9 1 0 56 25 555
2019 Human resources 24 37 21 12 2 5 1 64 14 205
2019 Financial management 22 39 20 12 5 2 0 62 17 205
2019 Procurement 35 29 18 8 5 5 0 68 13 62
2019 Real property 16 19 33 13 17 3 0 36 30 71
2019 Materiel management 27 29 18 17 9 0 0 56 26 11
2019 Information management 18 44 27 6 5 0 0 62 11 58
2019 Information technology 24 29 20 14 7 5 1 56 23 219
2019 Internal audit 29 17 25 12 12 0 6 49 25 22
2019 Evaluation 23 27 29 17 5 0 0 50 22 38
2019 Data sciences 13 19 28 33 4 4 0 34 38 23
2019 Policy 14 26 20 24 15 1 0 41 39 772
2019 Project management 11 31 23 18 15 2 0 43 33 380
2019 Other services to the public 16 29 21 18 15 2 0 46 33 150
2019 None of the above 13 33 22 20 11 1 0 47 31 442
2018 Client contact centre 17 32 27 14 7 2 1 50 22 88
2018 Federal regulators 7 31 31 12 19 0 0 38 31 14
2018 Compliance, inspection and enforcement 10 17 32 17 23 0 0 28 41 22
2018 Communications or public affairs 15 34 25 18 7 1 1 49 26 166
2018 Access to information and privacy 18 26 9 19 20 7 0 47 43 32
2018 Security 16 40 17 19 7 1 0 56 26 118
2018 Science and technology 22 38 25 7 7 0 0 60 15 38
2018 Legal services 10 28 24 21 15 1 0 38 37 64
2018 Administration and operations 20 38 17 14 9 0 0 59 24 549
2018 Human resources 22 36 22 10 6 3 0 61 16 167
2018 Financial management 17 44 25 10 3 1 1 61 13 179
2018 Procurement 20 48 6 12 12 3 0 70 24 51
2018 Real property 11 26 19 22 16 6 0 40 40 64
2018 Materiel management 22 34 35 8 0 0 0 56 8 16
2018 Information management 22 37 18 12 4 7 0 63 17 70
2018 Information technology 17 38 23 13 6 4 0 57 20 225
2018 Internal audit 19 29 28 14 4 5 0 50 20 21
2018 Evaluation 3 49 15 17 7 9 0 57 26 34
2018 Data sciences 4 29 27 27 0 13 0 38 31 22
2018 Policy 9 29 23 24 14 1 0 38 38 691
2018 Project management 12 26 25 22 14 1 0 38 36 367
2018 Other services to the public 12 32 17 25 13 1 0 44 38 144
2018 None of the above 14 31 21 19 14 1 0 46 33 410
2017 Client contact centre 9 24 29 23 12 4 0 35 36 97
2017 Compliance, inspection and enforcement 0 59 10 26 0 4 0 62 27 20
2017 Communications or public affairs 13 30 19 22 10 4 1 46 34 171
2017 Access to information and privacy 11 40 16 24 11 0 0 50 34 38
2017 Security 10 37 21 19 10 4 0 48 30 154
2017 Science and technology 10 27 24 29 9 0 0 37 39 38
2017 Library services 9 34 15 25 17 0 0 43 42 12
2017 Legal services 8 32 20 23 15 2 0 41 39 61
2017 Administration and operations 16 36 21 15 9 3 0 54 24 664
2017 Human resources 14 42 20 17 6 2 0 57 23 218
2017 Financial management 10 43 20 14 7 4 1 56 22 174
2017 Procurement 11 33 24 12 7 12 0 51 22 56
2017 Real property 7 30 24 17 21 0 0 37 38 67
2017 Materiel management 5 38 28 19 10 0 0 43 29 19
2017 Information management 9 35 26 16 7 7 0 47 25 82
2017 Information technology 13 34 25 14 13 1 1 47 27 252
2017 Internal audit 13 48 25 4 7 4 0 63 11 27
2017 Evaluation 26 22 15 23 11 4 0 49 35 24
2017 Data sciences 8 49 7 21 14 0 0 57 36 13
2017 Policy 8 33 19 25 13 2 0 42 39 759
2017 Project management 9 38 21 21 10 1 0 48 31 419
2017 Other services to the public 7 28 19 23 19 2 1 37 43 171
2017 None of the above 12 34 20 21 10 2 1 47 32 692

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 45 8 7 1 0 0 84 8 107
2020 Federal regulators 21 55 11 6 6 0 0 77 13 18
2020 Compliance, inspection and enforcement 20 54 19 7 0 0 0 73 7 40
2020 Communications or public affairs 35 46 8 6 4 0 2 82 10 202
2020 Access to information and privacy 32 45 5 10 8 0 0 77 18 38
2020 Security 29 41 17 10 4 0 0 70 14 170
2020 Science and technology 35 54 8 3 0 0 0 89 3 39
2020 Legal services 27 40 17 11 5 0 0 67 16 78
2020 Administration and operations 33 44 12 8 2 1 0 78 10 669
2020 Human resources 37 51 8 3 1 0 0 88 4 234
2020 Financial management 39 38 12 9 2 0 0 78 11 240
2020 Procurement 48 44 5 3 0 0 0 92 3 65
2020 Real property 31 49 12 4 3 0 1 80 8 104
2020 Materiel management 47 20 22 5 5 0 0 68 11 19
2020 Information management 38 40 7 10 4 2 0 79 14 56
2020 Information technology 37 39 14 8 2 0 0 76 10 240
2020 Internal audit 35 44 5 11 0 5 0 83 11 19
2020 Evaluation 39 38 14 7 0 2 0 79 7 42
2020 Data sciences 27 42 22 9 0 0 0 69 9 55
2020 Policy 24 47 14 11 3 1 0 71 14 935
2020 Project management 27 53 9 9 1 0 0 80 10 480
2020 Other services to the public 31 49 8 10 2 0 0 80 12 178
2020 None of the above 25 42 15 14 4 0 0 67 18 489

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 48 6 9 1 0 0 84 10 106
2020 Federal regulators 26 56 18 0 0 0 0 82 0 18
2020 Compliance, inspection and enforcement 23 52 7 17 0 0 0 76 17 41
2020 Communications or public affairs 36 44 7 7 4 0 1 81 11 200
2020 Access to information and privacy 36 38 10 8 8 0 0 74 16 38
2020 Security 27 36 11 17 8 1 0 63 26 170
2020 Science and technology 42 36 20 2 0 0 0 78 2 36
2020 Legal services 27 45 16 8 4 1 0 73 12 78
2020 Administration and operations 34 42 13 7 3 1 0 76 11 666
2020 Human resources 40 43 10 4 1 1 0 84 5 231
2020 Financial management 38 38 13 8 2 1 0 77 10 239
2020 Procurement 55 37 5 2 0 2 0 94 2 64
2020 Real property 37 37 13 9 3 0 1 75 12 104
2020 Materiel management 48 20 22 5 5 0 0 68 11 19
2020 Information management 37 38 12 5 4 4 0 78 10 55
2020 Information technology 38 38 13 8 2 0 0 77 10 239
2020 Internal audit 31 43 10 11 0 5 0 77 11 19
2020 Evaluation 38 36 19 5 0 2 0 76 5 42
2020 Data sciences 29 46 9 9 7 0 0 74 16 55
2020 Policy 23 44 16 13 3 1 0 68 16 933
2020 Project management 28 51 13 6 2 0 0 79 9 475
2020 Other services to the public 32 42 10 12 3 0 0 74 16 177
2020 None of the above 23 39 19 11 6 1 0 63 18 488

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 43 16 7 2 0 0 76 9 101
2020 Federal regulators 26 51 17 6 0 0 0 77 6 18
2020 Compliance, inspection and enforcement 21 54 12 10 3 0 0 76 13 41
2020 Communications or public affairs 30 39 17 10 3 1 2 70 13 200
2020 Access to information and privacy 34 32 21 5 8 0 0 66 13 38
2020 Security 27 37 19 10 6 1 1 65 16 169
2020 Science and technology 28 33 29 6 2 0 3 62 8 37
2020 Legal services 27 38 25 6 1 1 1 66 8 77
2020 Administration and operations 29 40 20 7 3 1 2 70 10 663
2020 Human resources 37 36 20 3 1 1 1 75 4 231
2020 Financial management 32 38 19 7 2 0 2 71 9 237
2020 Procurement 39 42 14 2 0 0 3 83 2 64
2020 Real property 31 36 21 4 6 0 2 69 10 105
2020 Materiel management 33 30 23 14 0 0 0 62 14 19
2020 Information management 36 36 17 7 2 2 0 73 10 55
2020 Information technology 33 32 21 9 3 0 1 66 13 237
2020 Internal audit 41 41 12 6 0 0 0 82 6 17
2020 Evaluation 27 36 21 17 0 0 0 63 17 42
2020 Data sciences 31 42 15 9 0 0 2 75 9 54
2020 Policy 21 42 20 12 4 1 1 64 16 925
2020 Project management 23 42 22 8 2 1 0 66 11 475
2020 Other services to the public 29 39 18 11 1 1 0 69 13 175
2020 None of the above 19 38 24 13 5 1 0 57 19 484

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 41 9 6 1 1 0 84 7 107
2020 Federal regulators 38 38 18 0 6 0 0 76 6 18
2020 Compliance, inspection and enforcement 45 35 10 8 0 3 0 82 8 40
2020 Communications or public affairs 39 38 12 5 2 3 2 80 7 202
2020 Access to information and privacy 32 41 16 3 8 0 0 73 11 37
2020 Security 36 36 16 5 3 1 3 75 8 170
2020 Science and technology 36 45 10 3 3 0 3 84 6 38
2020 Legal services 38 43 13 1 0 2 3 85 1 77
2020 Administration and operations 39 37 13 4 3 2 2 79 8 668
2020 Human resources 44 39 10 3 0 2 1 86 4 234
2020 Financial management 39 37 12 4 1 3 3 81 6 237
2020 Procurement 53 34 8 2 0 2 2 90 2 64
2020 Real property 39 36 15 2 4 2 2 78 6 102
2020 Materiel management 52 27 22 0 0 0 0 78 0 19
2020 Information management 31 39 20 2 3 4 0 74 6 56
2020 Information technology 39 35 14 7 0 3 2 78 8 240
2020 Internal audit 36 43 10 0 0 5 5 88 0 19
2020 Evaluation 41 27 26 5 0 0 2 69 5 42
2020 Data sciences 52 26 15 4 2 2 0 79 6 54
2020 Policy 34 46 13 3 1 1 2 82 5 935
2020 Project management 34 41 16 3 1 2 2 78 5 479
2020 Other services to the public 38 43 15 3 1 0 1 81 4 178
2020 None of the above 32 39 13 7 2 2 4 76 10 485

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 33 4 2 0 2 0 94 2 107
2020 Federal regulators 72 12 5 5 0 6 0 89 6 18
2020 Compliance, inspection and enforcement 61 30 5 5 0 0 0 90 5 41
2020 Communications or public affairs 69 25 2 0 1 1 1 96 1 201
2020 Access to information and privacy 84 13 3 0 0 0 0 97 0 38
2020 Security 65 22 8 1 0 3 2 91 1 168
2020 Science and technology 72 28 0 0 0 0 0 100 0 39
2020 Legal services 58 29 7 0 0 6 0 93 0 78
2020 Administration and operations 68 24 4 1 1 2 0 94 2 667
2020 Human resources 70 27 1 0 0 1 0 98 0 233
2020 Financial management 70 20 5 1 2 1 1 92 3 238
2020 Procurement 85 10 2 2 2 0 0 95 3 65
2020 Real property 73 17 3 0 0 5 2 96 0 105
2020 Materiel management 77 15 4 0 0 4 0 96 0 19
2020 Information management 66 21 5 2 2 4 0 91 3 56
2020 Information technology 67 22 8 1 0 1 1 91 1 239
2020 Internal audit 73 22 0 0 0 5 0 100 0 19
2020 Evaluation 62 21 2 7 0 7 0 90 8 42
2020 Data sciences 71 16 6 2 2 2 2 90 4 55
2020 Policy 63 26 4 1 1 4 0 93 3 932
2020 Project management 62 25 6 2 1 3 0 90 4 476
2020 Other services to the public 67 21 7 0 2 3 0 91 2 178
2020 None of the above 65 24 4 2 1 4 0 93 3 488

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 44 7 5 2 1 0 86 7 105
2020 Federal regulators 22 55 6 12 0 5 0 82 12 18
2020 Compliance, inspection and enforcement 39 40 9 7 2 2 0 81 9 41
2020 Communications or public affairs 43 41 8 5 2 1 1 85 7 202
2020 Access to information and privacy 52 22 10 8 3 5 0 78 11 38
2020 Security 40 38 11 5 5 1 0 79 10 170
2020 Science and technology 41 47 12 0 0 0 0 88 0 39
2020 Legal services 26 42 21 8 3 1 0 69 10 78
2020 Administration and operations 45 40 7 5 1 2 0 87 6 665
2020 Human resources 45 35 13 5 0 1 0 82 5 233
2020 Financial management 47 38 9 2 2 1 1 87 3 240
2020 Procurement 58 36 0 2 2 3 0 97 3 64
2020 Real property 52 33 8 6 1 0 0 85 7 107
2020 Materiel management 51 36 6 4 4 0 0 86 7 19
2020 Information management 39 34 13 7 0 3 4 78 8 57
2020 Information technology 45 33 12 5 1 3 0 81 7 239
2020 Internal audit 31 48 16 0 0 5 0 83 0 19
2020 Evaluation 40 26 12 12 2 8 0 71 16 41
2020 Data sciences 38 37 15 6 4 2 0 75 10 55
2020 Policy 35 44 10 6 1 3 0 81 8 931
2020 Project management 39 43 9 7 2 1 0 83 8 481
2020 Other services to the public 40 43 8 6 1 2 0 85 7 178
2020 None of the above 38 41 10 7 3 2 0 80 10 485

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 31 13 9 4 0 1 74 13 107
2020 Federal regulators 37 51 6 5 0 0 0 88 5 18
2020 Compliance, inspection and enforcement 45 30 13 7 2 3 0 76 10 41
2020 Communications or public affairs 41 34 10 9 4 1 1 77 13 201
2020 Access to information and privacy 47 38 3 3 10 0 0 84 13 38
2020 Security 36 38 11 10 5 1 0 74 14 170
2020 Science and technology 38 44 9 3 3 0 3 85 6 38
2020 Legal services 43 38 10 8 0 0 0 82 8 76
2020 Administration and operations 48 30 9 7 6 1 1 79 12 665
2020 Human resources 53 26 11 7 2 0 0 80 9 233
2020 Financial management 45 34 11 5 4 0 1 80 9 240
2020 Procurement 55 34 5 6 0 0 0 89 6 65
2020 Real property 53 19 7 8 11 0 2 73 20 107
2020 Materiel management 66 11 17 6 0 0 0 77 6 19
2020 Information management 49 30 9 7 3 2 0 80 10 56
2020 Information technology 44 32 8 9 7 0 0 76 16 237
2020 Internal audit 37 36 0 21 0 5 0 78 22 19
2020 Evaluation 39 30 9 12 7 3 0 71 19 42
2020 Data sciences 45 33 13 5 4 0 0 78 9 55
2020 Policy 43 37 8 8 4 1 1 80 12 930
2020 Project management 42 34 10 10 4 1 0 76 13 479
2020 Other services to the public 46 34 7 7 7 0 0 80 14 176
2020 None of the above 41 31 9 12 6 1 0 73 18 488

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 13 6 2 1 1 79 8 106
2020 Federal regulators 38 39 17 0 6 0 0 77 6 18
2020 Compliance, inspection and enforcement 42 39 2 5 10 2 0 83 15 41
2020 Communications or public affairs 39 37 10 8 4 2 1 78 12 201
2020 Access to information and privacy 43 29 8 13 8 0 0 72 21 38
2020 Security 34 35 11 11 7 1 1 70 18 170
2020 Science and technology 34 45 19 0 2 0 0 79 2 39
2020 Legal services 40 36 17 4 0 3 1 79 4 78
2020 Administration and operations 43 35 10 7 3 1 1 79 10 672
2020 Human resources 51 31 13 3 0 0 1 84 3 233
2020 Financial management 47 30 10 7 2 2 1 80 10 240
2020 Procurement 63 31 6 0 0 0 0 94 0 65
2020 Real property 53 33 8 5 1 0 0 86 6 105
2020 Materiel management 52 25 18 5 0 0 0 77 5 19
2020 Information management 37 38 14 7 0 4 0 78 8 57
2020 Information technology 44 36 12 5 3 0 0 81 7 238
2020 Internal audit 47 37 10 0 0 5 0 89 0 19
2020 Evaluation 44 30 12 9 2 2 0 76 12 42
2020 Data sciences 43 28 9 15 5 0 0 71 20 55
2020 Policy 36 36 13 9 5 1 1 73 13 933
2020 Project management 35 40 14 6 3 1 1 77 9 481
2020 Other services to the public 39 34 16 9 3 0 0 72 12 178
2020 None of the above 36 34 11 10 7 1 0 71 18 488

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 49 12 28 2 0 0 58 31 33
2020 Compliance, inspection and enforcement 0 82 0 18 0 0 0 82 18 11
2020 Communications or public affairs 18 51 16 14 0 2 0 69 14 63
2020 Access to information and privacy 0 36 9 46 9 0 0 36 55 11
2020 Security 14 47 18 15 3 1 1 64 18 79
2020 Science and technology 20 60 9 0 0 0 11 90 0 10
2020 Legal services 12 45 22 16 0 5 0 59 17 18
2020 Administration and operations 14 46 15 21 4 0 0 60 25 241
2020 Human resources 18 47 13 15 3 0 3 68 19 66
2020 Financial management 17 42 16 19 4 0 1 59 24 89
2020 Procurement 21 52 8 11 8 0 0 73 19 25
2020 Real property 29 38 20 6 7 0 0 67 13 45
2020 Information management 20 43 8 29 0 0 0 63 29 11
2020 Information technology 22 45 10 15 7 1 0 68 22 89
2020 Evaluation 6 55 6 19 6 6 0 66 27 16
2020 Data sciences 8 59 8 8 8 9 0 74 18 12
2020 Policy 13 49 12 19 5 1 0 62 25 366
2020 Project management 12 51 14 21 1 1 0 64 23 139
2020 Other services to the public 8 48 20 19 3 2 0 57 23 107
2020 None of the above 11 44 14 25 6 0 1 55 31 274
2019 Client contact centre 13 22 30 35 0 0 0 35 35 23
2019 Compliance, inspection and enforcement 7 47 23 7 15 0 0 54 23 13
2019 Communications or public affairs 16 43 9 22 10 0 0 59 32 64
2019 Security 14 51 15 7 7 2 4 69 15 54
2019 Science and technology 11 50 19 20 0 0 0 61 20 10
2019 Legal services 0 54 29 17 0 0 0 54 17 17
2019 Administration and operations 16 40 17 15 7 2 4 59 23 200
2019 Human resources 14 36 18 21 3 7 0 54 26 60
2019 Financial management 8 38 25 15 8 3 2 49 25 85
2019 Procurement 5 59 10 15 0 0 10 72 16 20
2019 Real property 17 39 21 9 4 5 5 62 15 23
2019 Information management 32 61 0 8 0 0 0 92 8 13
2019 Information technology 9 41 26 11 5 4 4 54 17 80
2019 Evaluation 18 18 18 19 9 9 9 44 34 11
2019 Policy 13 47 13 17 6 2 2 63 23 329
2019 Project management 13 50 15 14 2 2 5 67 17 118
2019 Other services to the public 10 36 20 23 5 5 0 48 30 93
2019 None of the above 14 47 12 16 6 4 1 64 24 223

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 100 0 33
2020 Compliance, inspection and enforcement 91 9 11
2020 Communications or public affairs 98 2 63
2020 Access to information and privacy 72 28 11
2020 Security 93 7 80
2020 Science and technology 89 11 10
2020 Legal services 100 0 18
2020 Administration and operations 97 3 241
2020 Human resources 97 3 67
2020 Financial management 99 1 89
2020 Procurement 96 4 25
2020 Real property 96 4 45
2020 Information management 100 0 11
2020 Information technology 100 0 89
2020 Evaluation 100 0 16
2020 Data sciences 100 0 12
2020 Policy 99 1 366
2020 Project management 99 1 138
2020 Other services to the public 95 5 107
2020 None of the above 97 3 273

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 31 15 18 22 3 0 44 41 33
2020 Compliance, inspection and enforcement 9 59 0 31 0 0 0 69 31 10
2020 Communications or public affairs 16 27 23 23 11 0 0 43 34 61
2020 Security 8 30 16 27 16 0 3 40 44 75
2020 Legal services 5 34 23 16 22 0 0 39 38 18
2020 Administration and operations 10 28 22 25 14 1 0 38 40 234
2020 Human resources 18 37 15 22 8 0 0 55 29 65
2020 Financial management 15 28 23 21 13 0 0 43 33 88
2020 Procurement 26 28 25 9 12 0 0 54 21 24
2020 Real property 25 26 16 24 9 0 0 52 33 43
2020 Information management 8 47 8 37 0 0 0 55 37 11
2020 Information technology 21 32 17 20 10 1 0 53 30 89
2020 Evaluation 14 24 24 32 6 0 0 38 38 16
2020 Data sciences 8 35 25 24 8 0 0 43 33 12
2020 Policy 8 31 21 27 13 1 0 39 40 362
2020 Project management 7 28 25 31 8 1 0 35 40 137
2020 Other services to the public 5 20 25 30 20 0 0 25 50 102
2020 None of the above 7 26 19 29 18 0 0 33 48 264
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 106
2020 Federal regulators 6 94 18
2020 Compliance, inspection and enforcement 10 90 41
2020 Communications or public affairs 8 92 200
2020 Access to information and privacy 13 87 38
2020 Security 13 87 166
2020 Science and technology 5 95 39
2020 Legal services 5 95 77
2020 Administration and operations 9 91 664
2020 Human resources 6 94 231
2020 Financial management 12 88 238
2020 Procurement 13 87 61
2020 Real property 9 91 105
2020 Materiel management 22 78 19
2020 Information management 13 87 57
2020 Information technology 12 88 235
2020 Internal audit 5 95 19
2020 Evaluation 9 91 43
2020 Data sciences 11 89 55
2020 Policy 7 93 932
2020 Project management 8 92 478
2020 Other services to the public 10 90 177
2020 None of the above 10 90 484

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 107
2020 Federal regulators 11 89 18
2020 Compliance, inspection and enforcement 7 93 41
2020 Communications or public affairs 14 86 200
2020 Access to information and privacy 16 84 38
2020 Security 15 85 169
2020 Science and technology 15 85 39
2020 Legal services 14 86 77
2020 Administration and operations 13 87 666
2020 Human resources 14 86 232
2020 Financial management 16 84 239
2020 Procurement 13 87 63
2020 Real property 13 87 106
2020 Materiel management 22 78 18
2020 Information management 12 88 57
2020 Information technology 13 87 238
2020 Internal audit 0 100 19
2020 Evaluation 14 86 43
2020 Data sciences 13 87 55
2020 Policy 11 89 934
2020 Project management 12 88 478
2020 Other services to the public 12 88 175
2020 None of the above 11 89 487
2019 Client contact centre 18 82 75
2019 Federal regulators 10 90 17
2019 Compliance, inspection and enforcement 24 76 33
2019 Communications or public affairs 21 79 175
2019 Access to information and privacy 16 84 35
2019 Security 18 82 135
2019 Science and technology 19 81 42
2019 Legal services 15 85 81
2019 Administration and operations 17 83 557
2019 Human resources 15 85 206
2019 Financial management 18 82 205
2019 Procurement 10 90 61
2019 Real property 19 81 71
2019 Materiel management 36 64 11
2019 Information management 17 83 58
2019 Information technology 15 85 220
2019 Internal audit 9 91 21
2019 Evaluation 21 79 38
2019 Data sciences 16 84 23
2019 Policy 13 87 774
2019 Project management 15 85 381
2019 Other services to the public 13 87 150
2019 None of the above 11 89 444
2017 Client contact centre 14 86 97
2017 Communications or public affairs 12 88 173
2017 Access to information and privacy 31 69 38
2017 Security 17 83 153
2017 Science and technology 16 84 37
2017 Legal services 16 84 61
2017 Administration and operations 15 85 665
2017 Human resources 17 83 219
2017 Financial management 11 89 174
2017 Procurement 18 82 56
2017 Real property 10 90 67
2017 Information management 25 75 81
2017 Information technology 13 87 252
2017 Policy 14 86 758
2017 Project management 19 81 416
2017 Other services to the public 21 79 170
2017 None of the above 11 89 688
2014 Client contact centre 14 86 133
2014 Federal regulators 16 84 30
2014 Communications or public affairs 15 85 239
2014 Access to information and privacy 20 80 42
2014 Security 11 89 143
2014 Science and technology 13 87 44
2014 Legal services 16 84 65
2014 Administration and operations 12 88 799
2014 Human resources 20 80 188
2014 Financial management 9 91 190
2014 Procurement 9 91 66
2014 Real property 16 84 87
2014 Information management 13 87 76
2014 Information technology 8 92 266
2014 Evaluation 19 81 32
2014 Other services to the public 11 89 257
2014 None of the above 9 91 1277

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 54 46 13
2020 Communications or public affairs 31 69 28
2020 Security 53 47 25
2020 Legal services 63 37 11
2020 Administration and operations 43 57 87
2020 Human resources 40 60 34
2020 Financial management 25 75 38
2020 Real property 30 70 13
2020 Information technology 28 72 32
2020 Policy 41 59 98
2020 Project management 49 51 56
2020 Other services to the public 18 82 21
2020 None of the above 34 66 54

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 85 15 13
2020 Communications or public affairs 81 19 28
2020 Security 85 15 25
2020 Legal services 72 28 11
2020 Administration and operations 75 25 87
2020 Human resources 87 13 34
2020 Financial management 70 30 38
2020 Real property 85 15 13
2020 Information technology 88 12 32
2020 Policy 72 28 98
2020 Project management 84 16 56
2020 Other services to the public 80 20 21
2020 None of the above 71 29 54
2019 Client contact centre 87 13 14
2019 Communications or public affairs 59 41 38
2019 Security 67 33 24
2019 Legal services 74 26 12
2019 Administration and operations 75 25 90
2019 Human resources 84 16 30
2019 Financial management 76 24 37
2019 Real property 60 40 13
2019 Information management 60 40 10
2019 Information technology 73 27 33
2019 Policy 75 25 103
2019 Project management 72 28 58
2019 Other services to the public 71 29 21
2019 None of the above 71 29 49
2017 Client contact centre 78 22 14
2017 Communications or public affairs 70 30 20
2017 Access to information and privacy 74 26 12
2017 Security 61 39 25
2017 Legal services 49 51 10
2017 Administration and operations 72 28 95
2017 Human resources 72 28 40
2017 Financial management 84 16 19
2017 Procurement 90 10 10
2017 Information management 72 28 21
2017 Information technology 82 18 33
2017 Policy 76 24 101
2017 Project management 78 22 79
2017 Other services to the public 67 33 32
2017 None of the above 64 36 74
2014 Client contact centre 89 11 18
2014 Communications or public affairs 71 29 36
2014 Security 68 32 16
2014 Legal services 70 30 10
2014 Administration and operations 73 27 96
2014 Human resources 65 35 36
2014 Financial management 56 44 16
2014 Real property 44 56 14
2014 Information management 70 30 10
2014 Information technology 67 33 21
2014 Other services to the public 68 32 28
2014 None of the above 69 31 119

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 46 9 9 0 0 0 82 9 11
2020 Communications or public affairs 35 43 13 5 5 0 0 78 9 23
2020 Security 58 19 9 5 9 0 0 77 14 21
2020 Administration and operations 45 38 9 3 5 0 0 83 8 65
2020 Human resources 54 39 3 3 0 0 0 94 3 30
2020 Financial management 57 39 0 0 3 0 0 97 3 27
2020 Real property 47 35 0 9 9 0 0 82 18 11
2020 Information technology 47 39 11 0 3 0 0 86 3 28
2020 Policy 39 37 12 7 1 3 0 78 9 71
2020 Project management 43 31 6 13 2 2 3 78 16 47
2020 Other services to the public 31 51 4 14 0 0 0 82 14 17
2020 None of the above 33 34 15 8 10 0 0 67 19 39
2019 Client contact centre 46 38 8 8 0 0 0 84 8 12
2019 Communications or public affairs 50 29 0 17 4 0 0 80 20 24
2019 Security 63 18 6 5 6 0 0 82 12 16
2019 Administration and operations 36 34 12 11 3 0 3 72 15 68
2019 Human resources 39 51 0 10 0 0 0 90 10 25
2019 Financial management 66 20 4 6 3 0 0 87 10 28
2019 Information technology 38 34 11 17 0 0 0 72 17 24
2019 Policy 50 34 4 9 4 0 0 83 13 76
2019 Project management 31 34 7 26 2 0 0 65 28 42
2019 Other services to the public 42 33 5 13 8 0 0 75 21 15
2019 None of the above 43 36 5 8 0 3 5 86 9 36
2017 Client contact centre 44 46 9 0 0 0 0 91 0 11
2017 Communications or public affairs 65 35 0 0 0 0 0 100 0 14
2017 Security 44 31 12 6 7 0 0 75 13 15
2017 Administration and operations 39 44 6 6 6 0 0 83 12 68
2017 Human resources 52 30 7 8 3 0 0 82 11 29
2017 Financial management 50 37 6 6 0 0 0 87 6 16
2017 Information management 61 27 7 0 0 6 0 93 0 15
2017 Information technology 41 44 4 11 0 0 0 85 11 27
2017 Policy 54 37 2 5 1 0 0 91 7 77
2017 Project management 29 45 8 9 6 2 2 76 16 63
2017 Other services to the public 46 33 9 8 4 0 0 79 12 23
2017 None of the above 30 43 6 4 13 2 2 76 18 46
2014 Client contact centre 25 50 7 6 6 0 6 80 13 16
2014 Communications or public affairs 49 44 0 7 0 0 0 93 7 26
2014 Security 54 28 18 0 0 0 0 82 0 11
2014 Administration and operations 44 39 3 10 3 0 1 84 13 70
2014 Human resources 54 29 8 4 4 0 0 84 8 24
2014 Information technology 64 29 7 0 0 0 0 93 0 14
2014 Other services to the public 53 33 4 11 0 0 0 85 11 19
2014 None of the above 51 26 8 10 1 2 1 80 11 83

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 33 16 7 1 3 3 74 8 107
2020 Federal regulators 32 50 5 0 6 6 0 88 7 18
2020 Compliance, inspection and enforcement 35 30 13 10 0 2 10 74 11 41
2020 Communications or public affairs 44 38 8 3 2 1 3 86 6 201
2020 Access to information and privacy 49 27 10 5 3 3 3 81 8 38
2020 Security 38 40 9 5 4 1 2 82 10 168
2020 Science and technology 38 40 5 2 3 5 6 88 6 38
2020 Legal services 40 36 11 6 0 4 3 81 7 79
2020 Administration and operations 46 33 8 4 3 2 4 84 7 670
2020 Human resources 53 30 7 4 1 2 3 87 5 234
2020 Financial management 39 36 9 4 3 5 3 82 8 240
2020 Procurement 60 29 2 5 0 0 5 93 5 64
2020 Real property 51 33 7 4 2 2 2 87 6 106
2020 Materiel management 72 22 6 0 0 0 0 94 0 19
2020 Information management 45 34 5 5 2 4 5 87 7 57
2020 Information technology 42 32 8 6 5 4 3 79 12 239
2020 Internal audit 52 27 5 5 0 11 0 88 6 19
2020 Evaluation 35 43 8 7 2 0 4 82 10 42
2020 Data sciences 43 33 11 8 2 0 4 79 10 55
2020 Policy 39 35 9 6 1 3 6 81 9 932
2020 Project management 37 37 7 6 2 3 7 83 10 480
2020 Other services to the public 40 33 12 6 2 2 5 79 9 177
2020 None of the above 38 37 8 6 4 4 4 81 10 490
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 55 14 2 64 36 107
2020 Federal regulators 55 28 17 0 33 67 18
2020 Compliance, inspection and enforcement 36 47 17 0 57 43 41
2020 Communications or public affairs 35 39 25 1 53 47 201
2020 Access to information and privacy 26 63 10 0 71 29 38
2020 Security 31 43 26 0 58 42 168
2020 Science and technology 33 43 22 3 57 43 39
2020 Legal services 42 34 24 0 45 55 79
2020 Administration and operations 32 46 21 1 59 41 671
2020 Human resources 29 55 15 1 65 35 234
2020 Financial management 24 59 15 1 71 29 241
2020 Procurement 37 48 14 2 57 43 65
2020 Real property 30 46 24 0 61 39 108
2020 Materiel management 25 62 13 0 71 29 19
2020 Information management 25 43 26 5 63 37 57
2020 Information technology 31 45 23 0 59 41 239
2020 Internal audit 31 53 15 0 63 37 19
2020 Evaluation 38 43 16 2 53 47 43
2020 Data sciences 35 50 15 0 58 42 55
2020 Policy 38 36 24 1 49 51 936
2020 Project management 32 41 27 0 56 44 479
2020 Other services to the public 36 32 31 0 47 53 177
2020 None of the above 35 38 25 1 52 48 490

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 35 65 32
2020 Federal regulators 20 80 10
2020 Compliance, inspection and enforcement 54 46 15
2020 Communications or public affairs 46 54 69
2020 Access to information and privacy 30 70 10
2020 Security 25 75 52
2020 Science and technology 41 59 13
2020 Legal services 21 79 33
2020 Administration and operations 38 62 217
2020 Human resources 43 57 71
2020 Financial management 40 60 58
2020 Procurement 41 59 24
2020 Real property 34 66 32
2020 Information management 45 55 15
2020 Information technology 42 58 75
2020 Evaluation 37 63 16
2020 Data sciences 60 40 20
2020 Policy 31 69 356
2020 Project management 32 68 153
2020 Other services to the public 31 69 65
2020 None of the above 32 68 170

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 13 30 21 24 3 3 20 48 32
2020 Federal regulators 0 30 0 41 20 0 9 33 67 10
2020 Compliance, inspection and enforcement 7 49 7 17 20 0 0 56 37 15
2020 Communications or public affairs 11 22 15 13 31 0 8 36 48 68
2020 Access to information and privacy 0 31 20 30 20 0 0 31 50 10
2020 Security 0 18 17 15 42 2 6 20 62 52
2020 Science and technology 9 23 15 24 22 8 0 35 49 13
2020 Legal services 6 9 15 34 37 0 0 15 70 33
2020 Administration and operations 9 21 21 16 27 0 6 32 46 217
2020 Human resources 10 33 14 19 14 1 8 47 37 71
2020 Financial management 12 18 24 17 23 0 7 32 42 58
2020 Procurement 17 25 4 34 19 0 0 42 54 24
2020 Real property 6 22 19 12 34 3 3 30 50 32
2020 Information management 20 26 21 13 14 0 6 49 29 15
2020 Information technology 13 25 13 23 24 1 0 39 48 75
2020 Evaluation 6 25 13 24 33 0 0 31 57 16
2020 Data sciences 15 20 10 30 25 0 0 35 55 20
2020 Policy 8 15 17 24 34 1 2 23 59 355
2020 Project management 5 14 17 30 29 1 5 19 63 154
2020 Other services to the public 6 14 8 19 45 2 7 22 69 65
2020 None of the above 6 13 11 24 38 2 5 21 67 171

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 22 17 29 26 0 3 25 58 32
2020 Federal regulators 0 21 10 41 19 0 9 23 66 10
2020 Compliance, inspection and enforcement 0 36 13 31 20 0 0 36 51 15
2020 Communications or public affairs 11 16 14 19 39 0 0 27 58 69
2020 Access to information and privacy 0 31 0 30 40 0 0 31 69 10
2020 Security 2 10 17 13 50 2 6 13 69 52
2020 Science and technology 9 23 15 16 30 8 0 35 49 13
2020 Legal services 3 9 12 24 52 0 0 12 76 33
2020 Administration and operations 8 14 20 20 32 1 4 24 55 217
2020 Human resources 12 14 16 25 26 1 5 29 54 71
2020 Financial management 10 11 22 20 31 0 5 23 54 58
2020 Procurement 13 12 9 30 37 0 0 25 67 24
2020 Real property 6 12 6 24 48 3 0 19 75 32
2020 Information management 21 26 14 6 33 0 0 47 39 15
2020 Information technology 8 18 14 24 36 1 0 26 60 74
2020 Evaluation 0 25 12 37 27 0 0 25 63 16
2020 Data sciences 10 15 5 35 35 0 0 25 70 20
2020 Policy 4 15 14 24 40 1 3 20 66 355
2020 Project management 6 10 12 28 41 0 4 16 71 154
2020 Other services to the public 7 12 8 19 51 2 2 19 73 65
2020 None of the above 3 12 8 29 43 2 3 15 76 170

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 15 20 6 9 3 15 58 18 107
2020 Federal regulators 39 28 17 11 0 0 5 71 12 18
2020 Compliance, inspection and enforcement 54 12 15 10 4 2 3 70 15 41
2020 Communications or public affairs 37 20 13 8 6 2 13 67 17 202
2020 Access to information and privacy 21 16 19 13 11 7 13 47 30 37
2020 Security 43 15 19 6 6 4 8 66 13 170
2020 Science and technology 49 18 10 5 5 0 13 77 12 39
2020 Legal services 44 18 12 4 5 5 13 75 11 78
2020 Administration and operations 45 15 13 7 5 1 13 71 14 669
2020 Human resources 44 14 13 7 8 2 13 67 18 234
2020 Financial management 39 21 11 12 7 2 8 67 21 241
2020 Procurement 39 20 14 6 6 3 12 70 14 65
2020 Real property 43 18 13 6 7 1 12 70 15 108
2020 Materiel management 53 30 17 0 0 0 0 83 0 19
2020 Information management 29 16 15 13 3 4 19 58 22 57
2020 Information technology 39 19 18 7 8 2 8 64 17 239
2020 Internal audit 41 10 16 5 5 0 22 66 13 19
2020 Evaluation 48 9 10 2 11 2 18 72 16 43
2020 Data sciences 42 12 18 7 4 2 15 65 13 55
2020 Policy 47 17 11 5 5 2 13 74 12 931
2020 Project management 48 17 12 7 3 2 11 75 12 479
2020 Other services to the public 43 21 10 5 6 1 15 75 13 178
2020 None of the above 50 12 11 6 6 1 14 73 14 488
2019 Client contact centre 48 9 16 4 14 0 9 62 20 76
2019 Federal regulators 47 11 0 19 7 0 16 70 30 17
2019 Compliance, inspection and enforcement 45 17 16 9 10 0 3 64 19 33
2019 Communications or public affairs 39 11 16 12 10 1 12 57 25 174
2019 Access to information and privacy 37 16 16 23 3 0 6 56 27 35
2019 Security 43 16 13 4 14 1 10 66 20 135
2019 Science and technology 33 13 17 13 2 9 13 60 19 42
2019 Legal services 37 20 12 11 9 2 10 65 22 82
2019 Administration and operations 44 16 12 9 8 1 10 67 19 554
2019 Human resources 32 17 19 9 9 1 13 57 21 202
2019 Financial management 35 19 17 14 10 0 5 57 25 204
2019 Procurement 48 12 11 13 7 2 7 66 21 60
2019 Real property 40 15 20 12 8 0 4 57 22 71
2019 Materiel management 26 35 0 18 0 0 21 78 22 11
2019 Information management 40 24 3 17 12 3 1 66 30 58
2019 Information technology 35 16 16 11 12 1 10 57 25 219
2019 Internal audit 48 9 21 6 0 0 16 69 7 21
2019 Evaluation 40 17 7 5 5 2 24 77 13 38
2019 Data sciences 25 26 23 15 4 4 4 55 20 23
2019 Policy 46 17 14 5 8 1 9 70 15 768
2019 Project management 43 16 13 8 9 1 9 67 19 379
2019 Other services to the public 44 17 14 8 4 3 10 71 14 149
2019 None of the above 47 15 12 7 8 1 10 70 16 443
2018 Client contact centre 47 11 7 7 12 1 14 69 22 89
2018 Federal regulators 7 15 31 16 8 0 23 29 31 14
2018 Compliance, inspection and enforcement 30 18 23 17 9 0 4 50 27 22
2018 Communications or public affairs 44 16 18 3 11 3 7 65 15 167
2018 Access to information and privacy 43 18 15 6 6 0 12 70 13 32
2018 Security 47 16 14 10 4 1 8 70 15 117
2018 Science and technology 40 19 11 5 7 9 8 71 15 38
2018 Legal services 28 16 20 8 10 0 16 54 22 64
2018 Administration and operations 42 15 11 9 11 1 11 65 22 546
2018 Human resources 33 17 17 15 9 0 8 54 27 170
2018 Financial management 40 14 17 11 9 1 9 60 22 181
2018 Procurement 27 18 22 8 18 0 8 48 28 51
2018 Real property 34 21 13 9 17 3 5 59 28 61
2018 Materiel management 46 17 14 0 7 7 9 75 8 13
2018 Information management 27 18 16 13 18 4 4 49 33 70
2018 Information technology 37 14 18 11 12 2 6 56 25 221
2018 Internal audit 53 38 9 0 0 0 0 91 0 21
2018 Evaluation 63 7 6 2 12 3 8 78 15 33
2018 Data sciences 27 34 13 9 13 0 5 64 23 22
2018 Policy 47 17 14 6 7 1 8 70 14 689
2018 Project management 48 16 15 6 6 1 8 70 14 368
2018 Other services to the public 34 18 17 11 8 2 11 59 22 144
2018 None of the above 46 10 12 8 9 2 14 66 19 407
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