2020 Public Service Employee Survey Results for Global Affairs Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 37 11 4 2 0 0 83 6 101
2020 Non-shift worker 30 48 5 14 3 0 0 78 17 4453

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 24 1 2 2 0 0 95 4 101
2020 Non-shift worker 70 20 4 3 1 1 0 91 4 4434
2017 Shift worker 60 29 4 7 1 0 0 89 7 132
2017 Non-shift worker 63 27 4 4 1 0 0 91 5 4146
2014 Shift worker 52 31 5 9 2 1 2 84 11 114
2014 Non-shift worker 64 27 4 3 1 0 0 91 4 3937

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 37 11 9 4 0 0 77 12 101
2020 Non-shift worker 30 38 11 16 4 0 0 69 20 4442
2019 Shift worker 45 37 8 6 3 0 0 83 9 82
2019 Non-shift worker 37 35 7 13 8 0 0 72 21 3741
2017 Shift worker 39 35 7 14 3 0 1 74 18 133
2017 Non-shift worker 35 38 7 12 7 0 0 74 19 4152
2014 Shift worker 38 36 8 12 5 0 1 74 18 114
2014 Non-shift worker 37 37 8 11 6 0 0 75 17 3930

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 33 18 9 2 0 2 71 11 101
2020 Non-shift worker 27 40 13 14 5 0 1 68 19 4435
2019 Shift worker 28 40 14 10 8 0 0 68 18 83
2019 Non-shift worker 26 41 13 14 5 0 0 67 19 3737
2018 Shift worker 34 43 10 9 4 0 0 78 12 105
2018 Non-shift worker 22 45 13 15 5 0 1 67 20 3516
2017 Shift worker 33 44 11 7 4 0 1 78 11 133
2017 Non-shift worker 22 40 14 16 8 0 0 63 24 4150
2014 Shift worker 28 34 17 14 5 0 3 64 19 114
2014 Non-shift worker 22 40 15 16 7 0 1 62 24 3937

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 35 12 8 2 0 0 78 10 101
2020 Non-shift worker 36 39 11 10 3 0 0 76 13 4417
2019 Shift worker 45 39 8 5 4 0 0 84 9 83
2019 Non-shift worker 39 38 11 9 3 0 0 77 12 3727
2017 Shift worker 47 32 8 11 2 0 0 79 13 132
2017 Non-shift worker 37 41 9 9 3 0 0 79 12 4143
2014 Shift worker 34 31 15 16 3 0 1 65 20 114
2014 Non-shift worker 38 41 10 7 3 0 0 79 10 3934

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 18 13 8 7 0 1 73 14 101
2020 Non-shift worker 34 34 12 13 7 0 0 69 19 4446
2019 Shift worker 47 32 9 5 7 0 0 79 12 83
2019 Non-shift worker 36 33 12 12 6 0 0 70 19 3747
2018 Shift worker 34 32 11 9 9 0 4 69 19 106
2018 Non-shift worker 35 35 12 11 6 0 1 70 18 3505
2017 Shift worker 40 32 15 6 5 1 1 73 12 133
2017 Non-shift worker 32 34 12 13 8 0 0 67 21 4150
2014 Shift worker 29 33 15 9 12 0 1 63 22 114
2014 Non-shift worker 29 36 14 13 7 1 1 66 20 3936

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 28 7 12 3 0 0 79 15 101
2020 Non-shift worker 37 41 11 8 3 0 0 78 11 4454
2019 Shift worker 39 37 11 10 3 0 0 76 12 83
2019 Non-shift worker 40 40 10 7 4 0 0 80 11 3745
2018 Shift worker 40 39 10 5 6 0 0 80 11 104
2018 Non-shift worker 37 44 10 7 4 0 0 80 10 3491
2017 Shift worker 42 47 6 3 1 0 0 89 5 133
2017 Non-shift worker 38 42 10 6 4 0 0 81 10 4152
2014 Shift worker 26 41 21 6 5 0 1 68 11 114
2014 Non-shift worker 32 44 11 9 4 0 0 76 13 3940

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 38 9 7 4 1 0 81 11 101
2020 Non-shift worker 31 38 13 11 6 0 0 70 18 4446
2019 Shift worker 40 37 10 8 4 0 1 78 12 83
2019 Non-shift worker 28 39 13 12 7 0 0 67 20 3740
2018 Shift worker 35 36 12 9 6 0 2 72 16 106
2018 Non-shift worker 25 38 16 12 9 0 0 63 21 3508
2017 Shift worker 39 37 12 6 6 1 0 76 12 133
2017 Non-shift worker 25 38 16 13 7 0 0 63 21 4151
2014 Shift worker 22 36 25 7 9 0 1 59 16 114
2014 Non-shift worker 21 38 17 15 9 0 0 59 24 3938

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 39 11 9 4 0 0 76 13 99
2020 Non-shift worker 29 44 12 11 4 0 0 73 15 4422
2019 Shift worker 37 45 9 8 2 0 0 82 10 83
2019 Non-shift worker 27 43 13 12 5 0 0 71 17 3720
2018 Shift worker 34 33 20 9 3 0 1 68 12 106
2018 Non-shift worker 27 43 14 11 6 0 0 70 16 3507
2017 Shift worker 36 43 14 5 2 0 0 79 7 133
2017 Non-shift worker 26 44 14 12 5 0 0 70 17 4152

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 29 10 5 1 0 0 84 6 100
2020 Non-shift worker 45 40 8 4 2 0 0 85 6 4432
2019 Shift worker 46 42 5 4 2 0 0 89 6 82
2019 Non-shift worker 43 42 8 5 2 0 0 85 7 3729
2018 Shift worker 52 36 6 3 3 0 0 88 6 105
2018 Non-shift worker 46 41 7 4 2 0 0 87 6 3507
2017 Shift worker 42 44 9 3 1 1 1 87 4 133
2017 Non-shift worker 41 42 9 5 3 0 0 83 8 4153
2014 Shift worker 36 45 12 2 4 0 1 82 6 114
2014 Non-shift worker 37 42 11 7 3 0 0 80 10 3937

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 34 12 8 4 0 0 77 12 101
2020 Non-shift worker 33 37 13 10 6 0 0 71 16 4440
2019 Shift worker 35 39 15 7 4 0 0 74 11 82
2019 Non-shift worker 31 39 13 10 6 0 0 70 17 3730
2018 Shift worker 38 38 10 9 5 0 0 76 14 106
2018 Non-shift worker 29 40 13 11 7 0 0 69 18 3499
2017 Shift worker 35 45 10 4 5 1 0 80 9 132
2017 Non-shift worker 28 39 14 11 7 0 0 68 18 4150

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 28 10 4 0 0 0 86 4 101
2020 Non-shift worker 50 36 9 3 2 0 0 86 5 4415
2019 Shift worker 50 38 8 2 2 0 0 88 4 83
2019 Non-shift worker 53 34 9 3 2 0 0 87 4 3717
2018 Shift worker 51 35 7 3 4 0 0 86 7 106
2018 Non-shift worker 50 37 8 3 2 0 0 87 4 3463
2017 Shift worker 50 38 6 3 1 0 1 90 4 133
2017 Non-shift worker 53 35 8 3 1 0 0 88 4 4138
2014 Shift worker 51 35 7 4 2 0 1 87 6 114
2014 Non-shift worker 57 30 9 2 1 0 0 88 3 3933

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 33 10 12 3 0 0 75 15 101
2020 Non-shift worker 34 42 12 9 4 0 0 76 13 4426
2019 Shift worker 29 41 12 11 2 0 4 73 14 83
2019 Non-shift worker 31 39 13 11 5 0 0 71 16 3723
2018 Shift worker 33 37 15 12 2 0 1 71 15 106
2018 Non-shift worker 29 42 12 11 5 0 0 71 16 3479
2017 Shift worker 34 38 13 10 4 1 0 73 14 133
2017 Non-shift worker 31 43 12 10 5 0 0 74 14 4136
2014 Shift worker 21 35 24 8 11 0 1 56 19 114
2014 Non-shift worker 23 44 13 14 6 0 0 67 20 3939

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 28 13 10 3 0 0 74 13 101
2020 Non-shift worker 36 37 13 8 4 0 0 73 13 4436
2019 Shift worker 38 37 15 3 4 0 2 78 7 83
2019 Non-shift worker 34 36 15 10 5 0 0 70 15 3736
2018 Shift worker 39 35 14 8 4 0 0 74 12 106
2018 Non-shift worker 33 37 14 9 6 0 0 70 15 3486
2017 Shift worker 38 39 11 7 3 0 1 78 10 133
2017 Non-shift worker 33 37 14 11 5 0 0 70 16 4139
2014 Shift worker 28 31 20 10 10 1 2 60 20 114
2014 Non-shift worker 27 39 15 12 6 0 0 66 18 3937

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 38 10 11 4 0 0 76 14 100
2020 Non-shift worker 31 43 13 9 4 0 0 74 13 4413
2019 Shift worker 43 30 15 6 4 2 0 75 10 82
2019 Non-shift worker 30 41 14 10 4 0 0 72 15 3697
2018 Shift worker 35 41 12 7 4 0 1 77 11 105
2018 Non-shift worker 29 39 14 12 5 0 0 69 17 3491
2017 Shift worker 45 35 12 5 3 1 0 80 8 133
2017 Non-shift worker 30 39 15 10 4 0 0 69 15 4140
2014 Shift worker 30 38 16 7 6 2 2 70 14 114
2014 Non-shift worker 28 39 16 11 5 0 0 68 16 3935

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 29 5 9 3 0 0 83 12 101
2020 Non-shift worker 43 39 11 6 2 0 0 82 8 4449
2019 Shift worker 50 33 13 0 4 0 0 83 4 83
2019 Non-shift worker 44 39 10 5 2 0 0 83 7 3743
2018 Shift worker 50 34 7 3 6 0 0 84 9 106
2018 Non-shift worker 42 41 10 5 2 0 0 83 8 3499
2017 Shift worker 50 36 7 6 1 0 0 87 7 132
2017 Non-shift worker 42 40 9 5 3 0 0 83 8 4138
2014 Shift worker 35 43 14 4 4 0 1 78 8 114
2014 Non-shift worker 38 41 12 6 3 0 0 79 9 3935

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 37 11 4 3 0 1 82 7 101
2020 Non-shift worker 24 30 20 14 11 0 0 54 26 4407
2019 Shift worker 53 32 8 4 2 0 1 87 6 82
2019 Non-shift worker 26 31 20 13 10 0 0 57 23 3728
2018 Shift worker 48 30 12 5 5 0 1 78 10 107
2018 Non-shift worker 26 30 20 14 10 0 0 56 24 3510
2017 Shift worker 40 48 8 2 1 0 1 89 3 133
2017 Non-shift worker 24 34 20 13 8 0 1 59 21 4155
2014 Shift worker 41 36 15 5 2 0 2 78 7 114
2014 Non-shift worker 22 34 21 12 10 0 0 57 22 3939

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 21 41 22 9 2 0 31 27 101
2020 Non-shift worker 7 24 39 21 7 1 1 28 32 4451
2019 Shift worker 6 21 28 17 17 7 3 38 30 83
2019 Non-shift worker 8 25 39 19 7 1 1 26 34 3738
2018 Shift worker 9 21 35 18 9 4 5 30 32 108
2018 Non-shift worker 11 27 38 18 5 1 1 24 38 3497
2017 Shift worker 7 18 36 20 11 3 7 34 27 132
2017 Non-shift worker 10 27 38 16 6 1 2 23 38 4129
2014 Shift worker 10 29 31 19 4 2 6 25 41 112
2014 Non-shift worker 14 31 35 14 5 0 1 19 46 3931

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 14 30 27 23 3 0 52 18 100
2020 Non-shift worker 7 17 29 30 14 2 2 45 25 4431
2019 Shift worker 11 16 17 18 24 9 5 49 31 83
2019 Non-shift worker 10 20 31 24 11 2 2 36 31 3731
2018 Shift worker 8 25 25 16 19 3 4 38 35 106
2018 Non-shift worker 11 22 33 23 8 2 2 32 34 3487
2017 Shift worker 6 13 25 24 19 8 6 50 21 132
2017 Non-shift worker 11 21 32 21 9 2 3 32 34 4124
2014 Shift worker 15 23 21 18 9 7 5 32 44 112
2014 Non-shift worker 19 29 28 15 6 1 2 22 50 3936

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 18 23 28 15 1 2 45 32 101
2020 Non-shift worker 16 25 32 18 7 1 1 25 42 4443
2019 Shift worker 20 18 19 12 15 7 8 32 45 83
2019 Non-shift worker 18 27 30 15 6 1 2 22 47 3729
2018 Shift worker 11 25 29 14 11 4 6 28 40 105
2018 Non-shift worker 22 28 28 13 5 1 2 19 52 3486
2017 Shift worker 19 22 24 18 8 5 4 28 46 133
2017 Non-shift worker 23 28 28 12 5 1 2 18 53 4136
2014 Shift worker 22 27 20 16 7 2 7 25 54 114
2014 Non-shift worker 29 30 24 11 3 1 1 14 61 3930

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 6 36 30 21 1 0 52 13 101
2020 Non-shift worker 13 24 33 19 8 1 1 28 38 4431
2019 Shift worker 6 9 23 27 24 6 4 57 17 83
2019 Non-shift worker 12 25 35 19 7 1 1 26 38 3726
2018 Shift worker 7 20 28 16 24 1 5 42 28 107
2018 Non-shift worker 15 26 35 16 6 1 1 22 42 3488
2017 Shift worker 5 13 34 26 15 5 3 44 20 130
2017 Non-shift worker 14 27 34 16 6 1 2 23 42 4130
2014 Shift worker 9 20 22 24 16 3 7 44 32 113
2014 Non-shift worker 15 28 35 16 4 1 1 21 44 3923

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 12 28 30 19 3 1 51 20 99
2020 Non-shift worker 16 24 29 19 9 1 2 29 41 4445
2019 Shift worker 9 10 25 23 23 5 4 52 21 83
2019 Non-shift worker 18 25 29 16 9 1 2 27 44 3738
2018 Shift worker 12 19 31 14 19 1 3 35 32 107
2018 Non-shift worker 21 29 28 13 6 1 2 20 51 3492
2017 Shift worker 9 21 28 16 13 6 7 33 35 130
2017 Non-shift worker 25 28 26 11 6 2 3 18 55 4144
2014 Shift worker 14 27 19 22 12 0 6 36 43 113
2014 Non-shift worker 28 30 25 10 4 1 2 15 60 3936

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 16 27 26 18 4 0 46 26 100
2020 Non-shift worker 10 18 29 25 13 3 3 40 30 4432
2019 Shift worker 15 20 23 11 12 13 7 28 44 82
2019 Non-shift worker 16 23 29 20 8 2 2 29 41 3734
2018 Shift worker 26 22 17 11 14 1 7 28 53 106
2018 Non-shift worker 15 26 29 18 7 2 3 26 43 3478
2017 Shift worker 14 24 23 16 10 7 6 31 43 132
2017 Non-shift worker 15 25 30 17 8 2 4 26 42 4130
2014 Shift worker 23 22 15 15 12 4 8 31 52 114
2014 Non-shift worker 15 23 32 18 7 1 3 26 41 3930

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 12 25 37 17 2 0 55 20 99
2020 Non-shift worker 17 24 33 17 7 1 1 24 43 4444
2019 Shift worker 9 16 23 19 25 6 2 48 27 83
2019 Non-shift worker 20 28 30 14 5 1 1 20 50 3729
2018 Shift worker 8 22 26 16 21 2 4 40 32 106
2018 Non-shift worker 23 28 30 12 4 1 2 17 52 3497
2017 Shift worker 8 22 25 27 9 4 6 39 33 131
2017 Non-shift worker 21 28 31 11 5 1 2 17 51 4143
2014 Shift worker 16 19 30 16 10 4 5 29 38 113
2014 Non-shift worker 25 29 29 10 4 1 2 14 56 3931

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 4 17 28 32 19 0 0 51 21 101
2020 Non-shift worker 7 20 40 23 8 0 1 32 28 4454
2019 Shift worker 7 13 31 24 17 6 2 45 22 83
2019 Non-shift worker 11 22 35 22 8 1 1 31 34 3737
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 28 14 8 6 7 3 69 15 99
2020 Non-shift worker 27 32 16 9 5 6 5 66 16 4445
2019 Shift worker 30 33 13 8 7 5 4 69 16 83
2019 Non-shift worker 27 31 16 11 7 5 4 63 20 3736
2018 Shift worker 25 32 19 5 8 7 4 64 15 108
2018 Non-shift worker 22 34 18 9 7 6 3 62 18 3499
2017 Shift worker 31 30 12 5 5 8 8 73 13 133
2017 Non-shift worker 25 33 14 10 7 5 6 65 19 4154
2014 Shift worker 28 31 13 7 9 4 8 67 18 114
2014 Non-shift worker 31 32 14 9 6 5 4 68 16 3939

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 30 5 8 4 0 0 83 12 100
2020 Non-shift worker 49 30 8 8 4 1 0 80 12 4439
2019 Shift worker 52 26 11 6 4 1 0 79 10 83
2019 Non-shift worker 45 31 8 9 6 1 0 76 15 3732
2018 Shift worker 45 30 12 4 7 2 0 76 12 108
2018 Non-shift worker 41 33 9 10 6 1 0 75 16 3489
2017 Shift worker 48 35 8 1 5 0 1 85 7 133
2017 Non-shift worker 43 33 9 9 6 1 0 76 15 4148
2014 Shift worker 36 35 11 9 9 1 0 71 18 114
2014 Non-shift worker 44 31 9 9 5 1 0 77 15 3937

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 28 3 2 2 0 0 93 4 99
2020 Non-shift worker 56 31 5 5 2 0 0 88 7 4420
2019 Shift worker 58 32 5 4 1 1 0 90 5 83
2019 Non-shift worker 50 34 6 7 2 0 0 84 9 3724
2018 Shift worker 52 30 11 6 1 0 0 82 7 108
2018 Non-shift worker 49 35 7 6 3 0 0 84 8 3495
2017 Shift worker 53 37 6 3 1 0 0 90 4 133
2017 Non-shift worker 46 38 6 6 2 0 0 85 8 4143
2014 Shift worker 42 39 10 6 2 0 0 82 8 114
2014 Non-shift worker 46 40 6 5 2 0 0 86 8 3936

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 35 7 3 2 0 0 88 5 99
2020 Non-shift worker 48 35 9 5 2 1 0 84 7 4413
2019 Shift worker 50 33 11 4 1 1 0 84 5 82
2019 Non-shift worker 45 37 9 5 2 1 0 83 7 3744
2018 Shift worker 41 44 7 6 1 1 0 86 7 107
2018 Non-shift worker 41 40 11 5 2 1 0 82 7 3501

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 17 7 5 6 3 5 80 12 101
2020 Non-shift worker 49 25 9 5 4 5 3 81 10 4449
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 26 16 7 2 1 4 74 9 101
2020 Non-shift worker 54 28 9 3 2 1 2 85 5 4445
2019 Shift worker 48 26 12 6 1 1 5 79 8 83
2019 Non-shift worker 51 28 11 4 2 1 2 82 6 3737

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 25 17 12 3 0 0 67 16 101
2020 Non-shift worker 42 32 11 9 5 0 1 75 14 4443
2019 Shift worker 47 37 8 4 3 1 1 85 7 82
2019 Non-shift worker 39 32 12 10 6 1 1 71 16 3751
2018 Shift worker 39 38 10 9 4 0 0 77 13 108
2018 Non-shift worker 33 36 12 11 6 1 1 70 17 3482
2017 Shift worker 40 35 13 7 2 0 2 77 9 133
2017 Non-shift worker 33 38 12 10 6 1 1 72 16 4156
2014 Shift worker 31 36 14 13 6 0 0 67 19 114
2014 Non-shift worker 30 39 13 11 6 1 1 70 16 3937

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 22 15 8 2 2 0 75 10 101
2020 Non-shift worker 48 25 12 6 5 2 1 75 12 4432

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 33 5 9 5 1 0 81 14 101
2020 Non-shift worker 47 31 10 7 4 0 0 79 11 4452
2019 Shift worker 49 34 4 6 3 1 3 87 9 80
2019 Non-shift worker 42 32 10 9 5 1 1 75 14 3737
2018 Shift worker 43 37 10 5 5 0 1 80 10 107
2018 Non-shift worker 40 33 11 9 6 1 0 74 15 3467
2017 Shift worker 50 33 7 4 3 2 1 86 7 133
2017 Non-shift worker 39 36 10 8 5 1 0 76 14 4155
2014 Shift worker 38 32 11 12 6 1 0 71 18 114
2014 Non-shift worker 36 36 11 10 5 1 0 74 15 3938

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 37 63 101
2020 Non-shift worker 41 59 4453

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 24 8 2 6 5 7 82 9 101
2020 Non-shift worker 53 22 7 3 2 4 10 87 5 4454

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 34 9 4 6 0 0 82 10 100
2020 Non-shift worker 52 28 9 7 4 0 0 80 11 4453
2019 Shift worker 54 30 10 3 3 0 0 84 6 83
2019 Non-shift worker 46 29 10 8 6 0 0 75 14 3747
2018 Shift worker 51 27 9 7 5 1 0 79 12 107
2018 Non-shift worker 43 30 11 9 6 1 0 73 15 3484
2017 Shift worker 55 29 7 5 3 0 0 85 9 133
2017 Non-shift worker 45 29 11 8 6 1 0 75 14 4145
2014 Shift worker 37 31 15 9 6 1 1 69 15 114
2014 Non-shift worker 40 33 13 8 5 1 1 74 13 3933
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 34 10 7 4 6 0 78 11 101
2020 Non-shift worker 33 34 14 8 4 7 0 72 13 4455
2019 Shift worker 37 27 16 8 3 8 0 70 12 83
2019 Non-shift worker 28 34 18 10 5 5 0 65 16 3743
2018 Shift worker 35 33 11 9 2 10 1 76 11 107
2018 Non-shift worker 26 35 17 10 6 6 0 65 17 3514
2017 Shift worker 36 36 10 4 3 10 1 81 8 133
2017 Non-shift worker 25 35 17 11 6 6 0 64 18 4147
2014 Shift worker 26 32 20 4 9 8 1 64 14 114
2014 Non-shift worker 20 36 20 10 6 7 0 60 18 3936

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 27 12 10 5 1 0 74 15 101
2020 Non-shift worker 28 35 17 12 7 2 0 64 19 4433
2019 Shift worker 41 24 17 12 3 3 0 67 15 83
2019 Non-shift worker 25 34 18 13 7 2 0 60 21 3731
2018 Shift worker 36 31 15 6 3 8 1 74 10 108
2018 Non-shift worker 23 33 19 14 9 2 0 57 23 3508
2017 Shift worker 29 37 16 5 4 7 2 73 9 133
2017 Non-shift worker 21 35 20 13 8 2 0 57 22 4152
2014 Shift worker 24 22 28 8 10 7 1 50 20 114
2014 Non-shift worker 15 32 22 17 10 2 0 49 28 3936

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 35 15 8 6 2 0 70 14 100
2020 Non-shift worker 19 33 19 17 8 3 0 54 26 4434
2019 Shift worker 33 31 17 9 3 6 0 69 13 83
2019 Non-shift worker 17 31 21 19 9 4 0 49 29 3734
2018 Shift worker 31 30 16 11 3 8 1 67 15 108
2018 Non-shift worker 15 29 23 20 10 4 0 45 31 3501
2017 Shift worker 24 32 20 6 3 12 1 65 11 133
2017 Non-shift worker 13 30 23 20 10 5 0 45 31 4146
2014 Shift worker 21 25 22 16 8 8 0 50 27 113
2014 Non-shift worker 8 26 24 22 15 4 0 36 39 3936

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 31 16 12 5 3 0 66 18 101
2020 Non-shift worker 20 35 18 17 8 2 0 56 26 4446
2019 Shift worker 31 28 21 13 5 3 0 60 19 83
2019 Non-shift worker 13 32 20 20 12 2 0 47 32 3740
2018 Shift worker 29 29 16 16 6 4 0 61 22 108
2018 Non-shift worker 12 30 21 22 13 2 0 43 35 3512
2017 Shift worker 25 37 18 6 3 10 1 70 10 132
2017 Non-shift worker 13 32 20 20 12 3 0 46 33 4149
2014 Shift worker 18 29 19 22 9 3 0 49 31 114
2014 Non-shift worker 8 28 20 25 16 2 0 37 42 3934

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 20 15 9 1 1 0 75 10 101
2020 Non-shift worker 40 29 19 7 3 2 0 71 10 4450
2019 Shift worker 50 23 15 5 3 5 0 76 8 83
2019 Non-shift worker 41 30 18 5 2 4 0 73 7 3751
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 39 11 6 5 1 0 78 11 101
2020 Non-shift worker 22 46 17 11 3 1 0 69 14 4446
2019 Shift worker 26 51 12 3 2 6 0 82 6 83
2019 Non-shift worker 20 46 17 12 3 1 0 67 16 3743
2018 Shift worker 35 43 15 4 1 2 0 80 5 108
2018 Non-shift worker 17 46 19 12 5 1 0 64 17 3498
2017 Shift worker 36 46 13 3 1 1 0 83 5 133
2017 Non-shift worker 18 46 18 12 5 1 0 65 17 4144
2014 Shift worker 23 35 20 9 9 3 1 60 19 114
2014 Non-shift worker 13 39 21 17 8 1 0 53 25 3936

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 37 20 7 8 3 1 64 16 101
2020 Non-shift worker 13 33 22 21 9 2 0 47 31 4425
2019 Shift worker 15 48 15 14 4 4 0 66 19 83
2019 Non-shift worker 10 29 23 25 12 2 0 39 37 3728

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 40 14 13 9 1 0 64 22 101
2020 Non-shift worker 32 39 12 9 4 3 1 73 14 4445
2019 Shift worker 28 41 12 10 4 4 1 73 15 83
2019 Non-shift worker 31 39 13 9 4 2 1 73 14 3740
2018 Shift worker 36 28 14 14 5 1 1 65 20 108
2018 Non-shift worker 31 39 12 9 5 2 1 73 15 3501
2017 Shift worker 32 28 19 9 6 4 1 64 16 133
2017 Non-shift worker 33 38 10 9 5 3 1 75 15 4147
2014 Shift worker 23 36 15 13 5 7 2 64 19 114
2014 Non-shift worker 37 36 11 9 4 3 1 76 13 3939

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 37 23 7 2 0 0 68 9 101
2020 Non-shift worker 27 40 20 7 4 2 0 69 11 4430
2019 Shift worker 28 45 14 3 4 6 0 78 7 83
2019 Non-shift worker 26 40 20 8 4 2 0 67 13 3724
2018 Shift worker 37 34 20 4 4 1 0 72 8 108
2018 Non-shift worker 24 41 20 9 4 1 0 66 13 3489

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 22 25 7 8 9 3 55 18 101
2020 Non-shift worker 16 21 19 16 14 11 3 43 35 4438
2019 Shift worker 21 30 10 11 13 9 6 60 28 83
2019 Non-shift worker 14 22 20 16 15 11 3 41 37 3740
2018 Shift worker 26 23 17 12 8 9 4 57 24 108
2018 Non-shift worker 13 21 20 17 17 10 2 38 39 3496
2017 Shift worker 25 23 16 12 7 13 4 58 23 133
2017 Non-shift worker 12 20 17 16 18 12 5 38 41 4141
2014 Shift worker 16 20 18 13 17 12 4 44 35 114
2014 Non-shift worker 11 20 19 19 17 11 3 36 42 3938

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 28 21 8 7 1 0 63 16 101
2020 Non-shift worker 15 25 18 20 19 2 0 41 40 4441
2019 Shift worker 23 48 8 9 8 4 0 74 18 82
2019 Non-shift worker 14 25 17 21 20 2 0 40 42 3737
2018 Shift worker 26 37 15 11 10 1 0 63 21 108
2018 Non-shift worker 12 26 17 20 23 2 0 39 44 3500
2017 Shift worker 28 32 18 10 7 4 1 64 17 133
2017 Non-shift worker 15 29 16 19 18 2 0 45 39 4149
2014 Shift worker 20 32 19 14 9 4 3 56 24 114
2014 Non-shift worker 12 29 19 21 17 2 0 42 38 3940

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 21 20 11 14 4 1 54 26 99
2020 Non-shift worker 14 23 14 20 24 2 2 39 46 4450
2019 Shift worker 27 40 7 9 12 4 0 70 22 83
2019 Non-shift worker 14 24 14 19 25 2 1 39 46 3751
2018 Shift worker 25 25 19 11 18 1 2 51 30 108
2018 Non-shift worker 11 21 14 19 30 1 2 34 51 3502
2017 Shift worker 23 25 15 14 13 5 5 54 30 132
2017 Non-shift worker 12 22 13 19 31 2 2 35 52 4148
2014 Shift worker 14 28 13 20 18 3 4 44 41 113
2014 Non-shift worker 11 22 15 22 27 2 1 34 51 3939

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 19 20 3 3 1 4 73 6 101
2020 Non-shift worker 41 25 17 8 6 1 3 68 15 4449
2019 Shift worker 56 20 10 4 5 1 5 80 9 83
2019 Non-shift worker 44 25 16 6 4 1 5 73 11 3745

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 17 8 4 2 3 70 12 101
2020 Non-shift worker 40 28 18 7 4 1 3 70 11 4447
2019 Shift worker 46 18 17 4 5 4 7 71 10 83
2019 Non-shift worker 42 25 17 7 4 1 3 71 12 3739

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 77 5 8 4 2 3 2 86 6 101
2020 Non-shift worker 65 13 7 4 4 4 4 84 8 4439
2019 Shift worker 77 6 2 3 3 3 7 91 6 82
2019 Non-shift worker 69 11 6 2 3 4 5 88 6 3727

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 65 20 9 2 1 2 2 88 3 101
2020 Non-shift worker 69 11 5 2 1 2 10 90 4 4440
2019 Shift worker 74 8 3 2 2 3 9 92 4 82
2019 Non-shift worker 75 6 3 1 1 2 11 93 3 3732

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 25 36 17 5 7 10 0 68 13 100
2020 Non-shift worker 18 44 20 11 3 3 0 64 15 4440
2019 Shift worker 30 39 14 7 1 9 1 76 9 83
2019 Non-shift worker 16 43 21 12 4 4 0 62 16 3738
2018 Shift worker 25 39 22 7 5 3 0 66 12 108
2018 Non-shift worker 14 35 28 13 6 3 0 50 20 3505
2017 Shift worker 21 39 16 10 3 10 1 68 15 133
2017 Non-shift worker 13 37 26 14 6 4 0 52 21 4144

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 32 9 6 3 0 0 83 9 98
2020 Non-shift worker 27 40 15 12 4 1 0 68 17 4433
2019 Shift worker 44 37 9 5 2 3 0 84 7 81
2019 Non-shift worker 28 41 16 10 4 2 0 70 14 3727
2018 Shift worker 48 32 10 4 5 1 0 81 9 108
2018 Non-shift worker 31 41 15 8 3 1 0 73 11 3490
2017 Shift worker 41 40 8 5 2 4 1 85 7 133
2017 Non-shift worker 30 44 13 8 3 1 0 75 11 4147
2014 Shift worker 36 42 11 5 3 3 1 80 8 114
2014 Non-shift worker 33 41 14 7 2 2 0 76 10 3938

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 21 13 5 6 3 0 76 11 101
2020 Non-shift worker 29 38 15 8 4 4 0 71 13 4438
2019 Shift worker 44 37 11 3 1 4 0 84 4 82
2019 Non-shift worker 34 41 14 6 3 3 0 77 9 3735
2018 Shift worker 44 26 13 10 4 2 0 72 14 107
2018 Non-shift worker 33 40 15 6 3 4 0 76 9 3503
2017 Shift worker 38 36 13 5 1 6 1 80 6 133
2017 Non-shift worker 31 40 16 5 3 4 0 74 9 4147
2014 Shift worker 39 29 21 4 2 5 0 72 6 114
2014 Non-shift worker 37 39 13 4 2 5 0 80 6 3935

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 36 13 6 4 2 2 77 10 101
2020 Non-shift worker 30 38 16 6 4 5 1 72 11 4446

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 30 9 5 7 1 2 79 12 100
2020 Non-shift worker 37 34 10 8 5 4 3 76 13 4425

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 30 8 4 1 0 0 88 5 101
2020 Non-shift worker 40 37 11 9 4 0 0 77 12 4427
2019 Shift worker 57 26 11 3 2 1 0 84 5 83
2019 Non-shift worker 37 39 12 8 4 0 0 76 12 3740
2018 Shift worker 54 30 9 3 3 1 0 85 6 106
2018 Non-shift worker 35 40 14 7 4 0 0 75 11 3494
2017 Shift worker 55 33 6 3 3 0 0 88 6 133
2017 Non-shift worker 34 42 12 7 4 0 0 77 11 4148
2014 Shift worker 39 35 13 6 6 0 0 75 12 114
2014 Non-shift worker 32 42 14 8 4 0 0 74 12 3937

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 27 15 7 4 0 0 74 10 101
2020 Non-shift worker 29 33 19 12 6 0 0 63 19 4422
2019 Shift worker 50 29 11 4 3 2 0 81 7 82
2019 Non-shift worker 28 34 19 12 6 1 0 63 18 3739
2018 Shift worker 47 29 10 6 5 1 1 78 12 107
2018 Non-shift worker 26 32 22 13 6 1 0 58 19 3494
2017 Shift worker 45 33 13 3 6 0 0 78 9 133
2017 Non-shift worker 26 34 21 12 6 1 0 60 18 4142
2014 Shift worker 32 32 23 9 3 1 0 65 12 113
2014 Non-shift worker 20 38 21 15 6 1 0 58 21 3936

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 26 14 8 2 1 0 76 10 101
2020 Non-shift worker 29 36 17 12 6 0 0 65 18 4415
2019 Shift worker 49 28 12 6 3 2 0 79 9 82
2019 Non-shift worker 27 37 19 12 6 0 0 64 18 3722
2018 Shift worker 46 31 12 5 5 1 0 78 10 106
2018 Non-shift worker 26 35 20 13 6 0 0 60 19 3481
2017 Shift worker 43 43 5 3 6 0 0 86 9 133
2017 Non-shift worker 25 38 19 12 6 0 0 63 18 4149
2014 Shift worker 30 36 21 9 3 0 0 66 13 113
2014 Non-shift worker 19 38 20 16 7 0 0 57 23 3938

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 17 17 8 3 3 0 72 11 101
2020 Non-shift worker 38 29 15 9 6 2 1 69 15 4438
2019 Shift worker 48 22 8 14 4 3 0 73 19 83
2019 Non-shift worker 37 30 15 9 5 2 1 69 15 3751
2018 Shift worker 51 24 9 3 10 2 1 77 13 108
2018 Non-shift worker 35 28 17 10 7 2 1 65 17 3500
2017 Shift worker 49 26 7 5 6 4 3 80 12 132
2017 Non-shift worker 33 32 15 9 6 3 1 68 16 4144
2014 Shift worker 39 28 14 7 7 3 2 71 15 113
2014 Non-shift worker 31 30 17 11 7 4 1 64 19 3935
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 32 31 38 101
2020 Non-shift worker 37 33 30 4456
2019 Shift worker 36 39 25 83
2019 Non-shift worker 42 32 27 3750
2018 Shift worker 37 21 42 108
2018 Non-shift worker 38 34 28 3514
2017 Shift worker 32 32 36 133
2017 Non-shift worker 37 35 28 4155
2014 Shift worker 45 27 28 114
2014 Non-shift worker 37 33 30 3939

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 3 67 18 3 9 0 33
2020 Non-shift worker 10 55 19 4 6 6 1694
2019 Shift worker 0 24 16 5 49 6 27
2019 Non-shift worker 10 55 16 5 9 5 1558
2018 Shift worker 3 27 19 5 42 5 38
2018 Non-shift worker 8 51 21 6 7 6 1328
2017 Shift worker 10 45 25 0 18 2 43
2017 Non-shift worker 10 47 21 6 8 7 1520
2014 Shift worker 5 53 19 5 9999 18 49
2014 Non-shift worker 10 53 20 10 9999 7 1479
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 101
2020 Non-shift worker 11 89 4449
2019 Shift worker 9 91 83
2019 Non-shift worker 13 87 3748
2018 Shift worker 14 86 107
2018 Non-shift worker 13 87 3515

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 10
2020 Non-shift worker 38 62 494
2018 Shift worker 61 39 16
2018 Non-shift worker 40 60 459

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 10
2020 Non-shift worker 67 33 494
2018 Shift worker 52 48 16
2018 Non-shift worker 69 31 460

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 7 93 494

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 0 100 494

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 494

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 494

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 10
2020 Non-shift worker 43 57 494

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 41 59 16
2018 Non-shift worker 46 54 458

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 10
2020 Non-shift worker 50 50 494
2018 Shift worker 41 59 16
2018 Non-shift worker 53 47 458

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 32 68 16
2018 Non-shift worker 33 67 457

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 1 99 494
2018 Shift worker 0 100 16
2018 Non-shift worker 2 98 457

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 7 93 494
2018 Shift worker 0 100 16
2018 Non-shift worker 10 90 458

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 10
2020 Non-shift worker 52 48 494
2018 Shift worker 49 51 16
2018 Non-shift worker 48 52 458

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 10
2020 Non-shift worker 53 47 494
2018 Shift worker 44 56 16
2018 Non-shift worker 55 45 460

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 12 88 459

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 494
2018 Shift worker 0 100 16
2018 Non-shift worker 5 95 460

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 14 86 494

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 29 71 16
2018 Non-shift worker 23 77 459

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 9 91 436

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 8 92 436

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 11 89 436

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 29 71 16
2018 Non-shift worker 32 68 436

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 17 83 467

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 45 55 16
2018 Non-shift worker 50 50 436

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 2 98 467
2018 Shift worker 0 100 16
2018 Non-shift worker 3 97 436

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 10
2020 Non-shift worker 59 41 467
2018 Shift worker 58 42 16
2018 Non-shift worker 55 45 436

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 16
2018 Non-shift worker 2 98 436

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 18 15 5 6 26 4 63 15 101
2020 Non-shift worker 12 16 17 10 7 32 7 45 28 4445
2019 Shift worker 13 17 21 2 2 24 21 54 8 83
2019 Non-shift worker 11 16 20 10 9 28 6 42 28 3749
2018 Shift worker 23 15 20 6 6 18 11 54 17 107
2018 Non-shift worker 10 17 21 10 8 28 6 41 27 3509
2017 Shift worker 17 19 14 3 4 29 14 63 12 133
2017 Non-shift worker 10 16 19 9 8 29 10 41 28 4149
2014 Shift worker 8 12 16 7 7 38 11 39 29 114
2014 Non-shift worker 10 16 21 8 7 30 8 42 25 3937

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 23 16 5 2 14 1 73 8 101
2020 Non-shift worker 22 29 19 11 6 13 1 58 19 4439
2019 Shift worker 26 28 20 2 2 15 7 69 5 83
2019 Non-shift worker 20 31 19 10 6 12 1 59 19 3748
2018 Shift worker 32 27 17 6 5 13 2 68 12 107
2018 Non-shift worker 18 29 23 10 7 12 1 54 19 3508
2017 Shift worker 28 26 19 4 5 17 3 66 11 133
2017 Non-shift worker 17 28 21 9 7 16 3 55 19 4149
2014 Shift worker 16 21 20 8 5 27 3 53 19 114
2014 Non-shift worker 15 27 23 8 6 18 2 54 18 3934
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 101
2020 Non-shift worker 10 90 4443
2018 Shift worker 9 91 108
2018 Non-shift worker 9 91 3503

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 40 60 11
2018 Non-shift worker 33 67 324

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 50 50 10
2020 Non-shift worker 76 24 452

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 452

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 11
2018 Non-shift worker 11 89 324

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 10
2020 Non-shift worker 29 71 452

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 8 92 452
2018 Shift worker 0 100 10
2018 Non-shift worker 6 94 322

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 4 96 452
2018 Shift worker 0 100 10
2018 Non-shift worker 3 97 322

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 2 98 322

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 0 100 322

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 29 71 325

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 9 91 452
2018 Shift worker 0 100 10
2018 Non-shift worker 13 87 325

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 13 87 325

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 4 96 452
2018 Shift worker 0 100 10
2018 Non-shift worker 6 94 325

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 3 97 452
2018 Shift worker 0 100 10
2018 Non-shift worker 4 96 325

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 6 94 452
2018 Shift worker 0 100 10
2018 Non-shift worker 8 92 325

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 5 95 438

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 2 98 308

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 1 99 438

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 2 98 438
2018 Shift worker 0 100 10
2018 Non-shift worker 2 98 308

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 10
2018 Non-shift worker 3 97 308

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 12 88 438

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 1 99 438

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 51 49 10
2018 Non-shift worker 66 34 308

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 10
2020 Non-shift worker 3 97 438
2018 Shift worker 0 100 10
2018 Non-shift worker 3 97 308

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 17 14 6 5 26 2 66 14 101
2020 Non-shift worker 13 16 19 7 5 34 5 48 21 4438
2019 Shift worker 15 16 17 5 2 29 17 57 12 82
2019 Non-shift worker 12 17 21 7 5 34 6 48 18 3745
2018 Shift worker 26 18 18 4 5 21 7 62 13 107
2018 Non-shift worker 11 18 24 5 5 33 5 46 16 3502
2017 Shift worker 19 20 15 1 4 31 10 65 9 133
2017 Non-shift worker 11 16 20 4 4 37 8 49 15 4150
2014 Shift worker 7 13 21 7 3 39 10 38 20 114
2014 Non-shift worker 11 16 21 4 3 39 7 49 13 3938

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 23 16 7 2 10 1 72 9 101
2020 Non-shift worker 22 31 19 8 5 13 1 62 16 4447
2019 Shift worker 31 25 16 4 1 16 8 73 6 82
2019 Non-shift worker 23 31 19 6 4 15 1 65 13 3741
2018 Shift worker 34 27 16 5 4 14 1 71 11 106
2018 Non-shift worker 19 31 23 6 5 15 1 60 13 3501
2017 Shift worker 26 31 13 3 3 19 4 75 8 133
2017 Non-shift worker 20 31 19 5 4 19 2 65 11 4147
2014 Shift worker 15 23 23 7 2 27 3 55 13 114
2014 Non-shift worker 19 29 21 4 3 22 2 63 10 3932
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 27 15 12 17 0 0 56 29 101
2020 Non-shift worker 24 27 22 13 13 0 2 52 26 4450

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 29 22 10 16 1 0 52 26 99
2020 Non-shift worker 28 29 21 12 8 0 1 58 20 4442
2019 Shift worker 20 19 31 15 16 0 0 39 30 82
2019 Non-shift worker 22 26 23 13 15 0 1 48 28 3741
2018 Shift worker 23 18 25 15 16 1 2 42 32 108
2018 Non-shift worker 19 24 24 15 18 0 1 43 33 3510
2017 Shift worker 15 22 21 12 27 1 3 38 41 133
2017 Non-shift worker 17 22 21 16 21 0 2 41 38 4142

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 21 30 27 12 10 0 0 51 22 99
2020 Non-shift worker 12 23 28 21 16 0 0 35 37 4444
2019 Shift worker 33 28 24 8 6 0 1 62 14 83
2019 Non-shift worker 14 25 28 19 14 0 0 39 33 3741
2018 Shift worker 27 25 23 16 7 1 1 53 24 105
2018 Non-shift worker 10 23 30 22 15 0 0 33 37 3502
2017 Shift worker 25 28 31 12 3 0 1 53 15 133
2017 Non-shift worker 11 22 30 21 15 0 1 34 36 4147

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 29 27 6 11 0 0 56 17 100
2020 Non-shift worker 16 27 25 18 12 0 1 43 31 4441
2019 Shift worker 49 23 20 3 6 0 1 72 8 83
2019 Non-shift worker 17 29 26 17 10 0 1 46 27 3722
2018 Shift worker 25 30 23 13 6 1 2 57 19 107
2018 Non-shift worker 12 26 29 20 12 0 1 38 32 3491
2017 Shift worker 30 28 26 9 5 1 1 59 14 133
2017 Non-shift worker 13 26 27 20 13 0 1 40 33 4145

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 22 26 13 11 0 0 50 24 100
2020 Non-shift worker 18 24 24 18 15 1 1 42 33 4430
2019 Shift worker 30 20 25 17 6 1 2 51 24 83
2019 Non-shift worker 16 23 24 19 17 0 1 40 36 3723
2018 Shift worker 18 27 27 9 14 4 1 47 25 106
2018 Non-shift worker 13 22 27 20 17 0 1 35 38 3496
2017 Shift worker 25 23 24 15 9 2 3 51 25 132
2017 Non-shift worker 12 22 24 21 18 1 2 35 40 4143

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 27 14 9 5 0 0 73 13 101
2020 Non-shift worker 28 26 20 13 10 0 2 55 24 4439
2019 Shift worker 59 18 11 7 2 1 1 79 9 83
2019 Non-shift worker 30 28 19 12 8 0 3 60 21 3728
2018 Shift worker 43 16 16 11 8 4 1 62 21 106
2018 Non-shift worker 28 27 21 13 9 0 3 57 22 3482
2017 Shift worker 44 22 14 8 4 1 7 72 13 133
2017 Non-shift worker 27 27 20 12 9 1 5 57 22 4139

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 29 22 23 12 14 0 0 51 26 100
2020 Non-shift worker 19 25 24 18 14 0 0 44 32 4444
2019 Shift worker 42 16 19 15 7 1 0 59 22 83
2019 Non-shift worker 23 28 23 14 12 0 1 51 26 3739
2018 Shift worker 35 19 15 15 13 2 1 55 29 106
2018 Non-shift worker 20 25 25 15 13 0 1 46 29 3507
2017 Shift worker 30 25 23 12 7 0 2 57 20 133
2017 Non-shift worker 19 27 25 16 11 0 1 47 28 4142

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 36 22 14 7 8 1 12 68 17 101
2020 Non-shift worker 25 22 18 13 11 0 11 53 27 4438

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 27 26 11 2 0 1 62 12 101
2020 Non-shift worker 25 36 22 11 5 1 1 62 15 4430
2019 Shift worker 40 34 16 4 3 1 2 76 7 83
2019 Non-shift worker 23 36 24 11 6 0 1 59 17 3724
2018 Shift worker 31 27 30 4 4 2 1 60 9 106
2018 Non-shift worker 18 36 26 12 6 1 1 55 19 3498
2017 Shift worker 37 29 17 9 5 1 2 68 14 133
2017 Non-shift worker 21 33 25 13 7 1 1 55 20 4138

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 30 26 9 5 1 3 58 14 101
2020 Non-shift worker 21 34 25 13 6 0 1 56 19 4431
2019 Shift worker 38 36 15 5 3 1 2 76 8 82
2019 Non-shift worker 20 33 26 13 7 0 1 54 20 3723
2018 Shift worker 27 34 23 7 3 3 1 64 11 105
2018 Non-shift worker 16 32 27 16 8 0 1 49 23 3496
2017 Shift worker 36 27 20 5 6 0 6 67 12 133
2017 Non-shift worker 16 32 27 15 8 0 1 49 23 4139

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 26 22 11 5 1 0 61 16 101
2020 Non-shift worker 26 33 22 12 6 0 1 59 18 4429
2019 Shift worker 28 26 31 4 8 2 1 56 12 83
2019 Non-shift worker 23 32 23 13 8 0 1 55 21 3721
2018 Shift worker 25 29 27 10 7 2 1 55 17 107
2018 Non-shift worker 19 33 25 14 7 0 1 53 22 3494
2017 Shift worker 38 27 18 9 5 1 3 67 15 133
2017 Non-shift worker 21 33 24 14 8 0 1 54 22 4137

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 54 18 12 12 4 0 0 72 15 101
2020 Non-shift worker 37 28 17 9 7 0 1 66 17 4429
2019 Shift worker 45 23 14 8 9 1 1 69 17 83
2019 Non-shift worker 34 28 17 11 8 1 1 64 19 3714

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 23 20 13 8 0 3 58 21 100
2020 Non-shift worker 22 30 26 15 7 0 1 53 21 4428

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 30 32 21 9 4 2 2 65 14 101
2020 Non-shift worker 22 28 26 15 8 0 1 51 23 4425
2019 Shift worker 31 36 22 7 3 1 1 68 10 83
2019 Non-shift worker 27 30 23 13 7 0 1 57 20 3715
2018 Shift worker 27 30 22 8 10 2 1 58 19 104
2018 Non-shift worker 21 29 26 14 8 0 1 51 22 3485
2017 Shift worker 36 30 18 11 2 0 3 68 13 133
2017 Non-shift worker 22 30 25 14 7 0 2 53 21 4128

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 30 18 6 5 0 1 71 11 100
2020 Non-shift worker 39 30 19 7 3 0 1 70 11 4419
2019 Shift worker 59 16 10 14 0 1 0 76 14 83
2019 Non-shift worker 44 26 15 8 5 0 1 71 13 3714
2018 Shift worker 49 21 17 2 6 1 3 73 8 105
2018 Non-shift worker 43 27 16 7 5 0 2 72 12 3478
2017 Shift worker 55 19 12 7 6 1 1 75 12 132
2017 Non-shift worker 48 25 15 6 4 0 2 75 10 4146

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 26 20 15 2 0 0 63 17 101
2020 Non-shift worker 24 34 24 11 6 0 0 58 17 4415

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 23 10 3 1 0 1 86 4 101
2020 Non-shift worker 62 18 8 3 1 1 7 87 5 4415
2019 Shift worker 69 11 7 4 0 1 7 88 4 83
2019 Non-shift worker 68 12 5 3 2 1 9 89 6 3717
2018 Shift worker 61 16 13 1 0 2 6 84 1 105
2018 Non-shift worker 64 17 7 3 2 1 6 87 5 3485

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 13 5 5 3 0 0 88 8 99
2020 Non-shift worker 71 12 6 3 3 1 4 88 6 4424
2019 Shift worker 75 9 5 3 2 3 3 89 5 81
2019 Non-shift worker 68 13 7 4 5 1 3 84 9 3730
2018 Shift worker 63 13 12 5 3 2 2 79 9 105
2018 Non-shift worker 65 15 7 4 5 1 4 84 9 3484
2017 Shift worker 76 8 3 5 3 1 4 89 8 133
2017 Non-shift worker 70 12 6 4 3 1 3 86 8 4143

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 16 8 3 1 0 0 89 4 101
2020 Non-shift worker 64 22 7 3 2 0 2 88 5 4419
2019 Shift worker 64 13 11 5 4 2 0 79 9 82
2019 Non-shift worker 54 27 11 4 2 0 2 83 6 3716
2018 Shift worker 56 24 7 7 3 0 4 83 11 107
2018 Non-shift worker 52 28 12 4 2 0 1 81 7 3490
2017 Shift worker 62 16 7 7 5 1 3 81 12 131
2017 Non-shift worker 56 26 9 4 2 0 2 84 6 4147

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 15 5 9 4 0 0 82 13 101
2020 Non-shift worker 62 17 9 5 4 0 2 81 10 4431
2019 Shift worker 61 19 6 6 5 2 0 82 12 81
2019 Non-shift worker 54 20 11 7 6 0 1 75 14 3696
2018 Shift worker 60 14 9 7 6 0 4 77 13 106
2018 Non-shift worker 49 23 13 8 6 0 1 73 14 3481
2017 Shift worker 67 12 9 4 5 1 3 82 9 133
2017 Non-shift worker 56 20 10 6 5 0 2 78 11 4138

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 64 12 6 0 1 0 17 92 1 101
2020 Non-shift worker 57 14 6 2 1 0 19 88 4 4430
2019 Shift worker 73 8 2 1 3 1 11 93 5 79
2019 Non-shift worker 51 16 8 3 2 0 20 84 6 3703
2018 Shift worker 64 13 2 1 1 0 19 95 2 107
2018 Non-shift worker 48 16 8 3 1 0 23 83 6 3467
2017 Shift worker 68 7 4 1 1 1 17 92 3 133
2017 Non-shift worker 51 16 7 3 1 0 22 87 5 4135

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 75 16 5 3 0 0 2 92 3 100
2020 Non-shift worker 70 17 6 2 1 0 4 91 3 4443
2019 Shift worker 79 10 4 3 2 1 2 91 5 82
2019 Non-shift worker 68 18 6 2 1 0 5 91 2 3713
2018 Shift worker 73 9 7 3 3 0 5 87 6 106
2018 Non-shift worker 64 21 8 1 1 0 6 89 3 3474
2017 Shift worker 77 9 5 3 1 1 5 91 4 132
2017 Non-shift worker 66 19 6 2 1 1 6 91 2 4125

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 10 15 3 9 0 1 73 12 99
2020 Non-shift worker 70 12 5 3 6 0 3 85 10 4446
2019 Shift worker 65 12 8 1 9 1 3 80 11 82
2019 Non-shift worker 73 9 4 4 6 0 4 86 10 3719
2018 Shift worker 52 12 8 11 12 0 6 68 24 107
2018 Non-shift worker 69 12 6 4 5 0 4 85 10 3489
2017 Shift worker 52 13 8 11 13 1 3 67 25 133
2017 Non-shift worker 69 12 5 4 5 1 5 85 9 4148

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 17 19 10 5 0 1 67 15 100
2020 Non-shift worker 44 29 16 5 3 0 2 75 8 4448
2019 Shift worker 62 20 10 2 3 1 2 84 5 82
2019 Non-shift worker 55 26 11 3 2 0 2 84 5 3720
2018 Shift worker 55 24 7 5 2 0 6 84 8 106
2018 Non-shift worker 51 27 12 4 2 0 3 81 6 3491
2017 Shift worker 54 25 13 4 1 0 3 81 5 133
2017 Non-shift worker 54 25 12 4 2 0 3 83 5 4137

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 22 40 24 10 5 0 0 62 14 101
2020 Non-shift worker 21 41 26 8 3 0 0 62 11 4446

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 34 36 12 5 0 0 47 17 101
2020 Non-shift worker 9 27 40 18 6 0 0 36 24 4444
2019 Shift worker 21 41 26 10 2 0 0 62 12 83
2019 Non-shift worker 11 30 38 16 5 0 0 41 21 3752
2018 Shift worker 28 24 28 13 6 0 1 53 19 108
2018 Non-shift worker 8 28 40 18 6 0 0 36 24 3522
2017 Shift worker 11 30 40 12 5 1 0 42 17 133
2017 Non-shift worker 7 24 43 18 7 0 0 32 25 4154

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 12 23 28 25 12 0 0 37 34 100
2020 Non-shift worker 13 24 38 19 6 0 0 25 37 4428
2019 Shift worker 6 13 37 28 16 0 0 45 19 83
2019 Non-shift worker 10 21 40 21 7 0 0 29 31 3729
2018 Shift worker 7 20 32 23 17 0 1 40 27 107
2018 Non-shift worker 10 23 40 20 7 0 0 27 33 3478
2017 Shift worker 8 7 38 26 19 0 1 46 16 132
2017 Non-shift worker 9 21 41 20 8 0 1 28 30 4143

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 32 10 13 5 1 0 71 18 101
2020 Non-shift worker 30 45 13 8 3 1 0 76 11 4444
2019 Shift worker 24 31 22 16 2 2 2 58 19 81
2019 Non-shift worker 19 42 18 12 5 3 0 63 18 3740
2018 Shift worker 25 32 18 13 5 6 0 61 20 108
2018 Non-shift worker 18 41 21 11 6 3 0 61 17 3502
2017 Shift worker 18 33 16 9 8 13 3 60 21 133
2017 Non-shift worker 14 37 20 13 9 7 0 55 24 4147

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 24 16 13 8 2 0 62 21 101
2020 Non-shift worker 24 33 15 16 10 2 0 58 26 4431

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 15 16 14 11 2 1 59 25 101
2020 Non-shift worker 32 30 12 15 9 1 1 63 24 4437

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 18 19 6 7 1 1 67 13 100
2020 Non-shift worker 42 32 14 5 4 3 1 76 10 4423

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 23 19 12 8 4 0 60 20 101
2020 Non-shift worker 24 35 18 14 8 1 0 60 22 4447
2019 Shift worker 30 32 21 9 5 0 2 64 14 83
2019 Non-shift worker 16 31 21 18 11 2 0 49 30 3745
2018 Shift worker 29 32 18 11 8 2 1 63 19 109
2018 Non-shift worker 14 33 22 18 11 2 0 49 29 3510
2017 Shift worker 22 37 21 10 5 4 0 62 16 133
2017 Non-shift worker 11 35 21 20 11 2 0 47 32 4149

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 39 13 5 1 1 2 81 6 100
2020 Non-shift worker 30 45 12 9 2 0 0 76 12 4444

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 36 14 4 1 1 2 81 5 99
2020 Non-shift worker 31 42 13 9 3 1 0 74 13 4422

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 31 22 4 2 1 2 71 6 97
2020 Non-shift worker 27 39 20 9 3 1 1 67 12 4395

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 28 16 5 3 2 3 75 8 100
2020 Non-shift worker 37 40 13 4 2 2 2 80 6 4429

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 25 5 1 1 1 1 93 2 100
2020 Non-shift worker 66 24 4 1 1 3 1 93 2 4430

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 31 9 7 2 5 0 81 9 101
2020 Non-shift worker 41 40 10 6 2 2 0 83 7 4432

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 25 17 4 7 2 0 72 11 101
2020 Non-shift worker 44 33 9 8 5 1 1 78 13 4426

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 30 15 5 5 1 0 76 9 101
2020 Non-shift worker 40 35 12 7 4 1 1 77 11 4443

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 41 16 33 0 0 0 51 33 12
2020 Non-shift worker 14 48 14 19 4 1 0 62 24 1718

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 92 8 12
2020 Non-shift worker 97 3 1718

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 19 17 18 27 19 0 0 36 46 11
2020 Non-shift worker 10 29 21 26 13 1 0 40 39 1674
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 15 85 101
2020 Non-shift worker 9 91 4410

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 17 83 101
2020 Non-shift worker 12 88 4426
2019 Shift worker 14 86 83
2019 Non-shift worker 15 85 3749
2017 Shift worker 11 89 133
2017 Non-shift worker 15 85 4140
2014 Shift worker 15 85 114
2014 Non-shift worker 12 88 3929

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 28 72 17
2020 Non-shift worker 39 61 545

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 80 20 17
2020 Non-shift worker 78 22 545
2019 Shift worker 73 27 12
2019 Non-shift worker 74 26 565
2017 Shift worker 69 31 16
2017 Non-shift worker 72 28 610
2014 Shift worker 55 45 18
2014 Non-shift worker 71 29 454

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 48 7 7 0 0 0 86 7 14
2020 Non-shift worker 44 37 9 6 4 1 1 81 10 426
2017 Shift worker 28 44 19 9 0 0 0 72 9 11
2017 Non-shift worker 43 38 6 7 5 1 0 82 12 441
2014 Shift worker 30 50 10 0 10 0 0 80 10 10
2014 Non-shift worker 48 34 6 8 2 1 1 84 10 324

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 29 9 11 3 5 2 75 15 101
2020 Non-shift worker 42 35 8 5 2 3 5 83 8 4441
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 39 20 2 50 50 101
2020 Non-shift worker 33 43 23 1 56 44 4451

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 49 51 40
2020 Non-shift worker 35 65 1489

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 19 19 17 18 0 12 39 40 40
2020 Non-shift worker 8 19 16 22 31 1 4 28 55 1489

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 31 15 19 20 0 2 45 40 40
2020 Non-shift worker 6 14 14 24 38 1 3 21 65 1488

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 20 9 4 8 4 7 76 13 100
2020 Non-shift worker 44 16 13 7 6 2 12 70 14 4445
2019 Shift worker 36 20 13 4 10 3 13 67 17 82
2019 Non-shift worker 42 16 14 9 9 1 9 65 19 3718
2018 Shift worker 47 13 13 7 7 2 11 69 16 103
2018 Non-shift worker 42 15 14 8 9 2 9 64 20 3473
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