2020 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 39 5 10 1 0 0 84 12 512
2020 Health care practitioners 56 34 3 6 0 0 0 91 6 20
2020 Federal regulators 35 34 5 20 5 0 0 70 25 20
2020 Compliance, inspection and enforcement 33 43 4 13 6 0 0 77 20 80
2020 Communications or public affairs 38 43 3 12 4 0 0 80 17 130
2020 Access to information and privacy 53 33 3 9 2 1 0 86 10 120
2020 Security 34 59 1 4 1 0 0 93 6 73
2020 Science and technology 41 47 7 6 0 0 0 88 6 15
2020 Legal services 31 50 2 16 0 0 0 82 16 42
2020 Administration and operations 36 45 5 12 3 0 0 81 15 1929
2020 Human resources 30 48 4 14 3 0 0 78 18 295
2020 Financial management 48 38 3 8 2 0 0 86 11 170
2020 Procurement 36 44 4 12 4 0 0 80 16 25
2020 Materiel management 68 27 0 0 4 0 0 96 4 22
2020 Information management 50 35 4 8 2 0 0 85 11 129
2020 Information technology 49 38 3 7 3 0 0 87 10 270
2020 Internal audit 35 52 4 4 4 0 0 87 9 23
2020 Evaluation 27 54 10 5 5 0 0 81 9 41
2020 Data sciences 29 40 9 18 2 1 0 70 21 87
2020 Policy 28 51 5 14 3 0 0 79 17 407
2020 Project management 39 44 3 11 3 0 0 83 14 312
2020 Other services to the public 39 42 5 10 4 0 0 81 14 301
2020 None of the above 37 46 4 10 2 0 0 83 12 482

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 82 14 2 2 0 0 0 96 2 511
2020 Health care practitioners 85 5 0 10 0 0 0 90 10 20
2020 Federal regulators 65 16 5 10 5 0 0 80 15 20
2020 Compliance, inspection and enforcement 77 17 1 1 4 0 0 94 5 80
2020 Communications or public affairs 79 17 1 1 0 1 1 97 2 131
2020 Access to information and privacy 79 11 3 2 3 2 0 92 4 119
2020 Security 82 15 0 3 0 0 0 97 3 73
2020 Science and technology 69 31 0 0 0 0 0 100 0 15
2020 Legal services 68 25 0 5 0 2 0 95 5 42
2020 Administration and operations 77 16 3 2 1 1 0 94 3 1919
2020 Human resources 78 16 2 2 1 0 0 94 3 294
2020 Financial management 77 16 2 2 2 1 1 95 4 168
2020 Procurement 80 12 4 4 0 0 0 92 4 25
2020 Materiel management 73 22 0 5 0 0 0 95 5 22
2020 Information management 78 16 3 1 2 1 0 94 3 128
2020 Information technology 76 13 3 3 1 2 1 93 4 267
2020 Internal audit 69 22 4 0 4 0 0 91 4 23
2020 Evaluation 80 15 3 0 3 0 0 95 3 41
2020 Data sciences 74 17 6 1 1 0 1 92 2 88
2020 Policy 80 15 2 0 1 1 1 97 1 407
2020 Project management 82 12 2 2 2 1 0 95 3 311
2020 Other services to the public 81 13 2 1 2 0 0 95 3 298
2020 None of the above 76 17 3 2 1 0 1 93 3 481
2017 Client contact centre 69 22 5 1 2 0 0 91 4 352
2017 Health care practitioners 54 40 6 0 0 0 0 94 0 17
2017 Federal regulators 73 14 0 0 7 0 7 93 7 15
2017 Compliance, inspection and enforcement 70 23 3 2 0 0 1 94 2 83
2017 Communications or public affairs 70 22 4 2 2 0 0 92 4 97
2017 Access to information and privacy 60 29 9 2 0 0 0 89 2 64
2017 Security 67 26 3 4 0 0 0 93 4 74
2017 Legal services 72 28 0 0 0 0 0 100 0 18
2017 Administration and operations 75 18 3 3 1 0 0 93 4 1581
2017 Human resources 65 28 3 4 0 0 0 93 4 208
2017 Financial management 64 31 0 2 2 0 0 96 4 180
2017 Procurement 80 20 0 0 0 0 0 100 0 23
2017 Materiel management 56 44 0 0 0 0 0 100 0 17
2017 Information management 70 20 7 1 0 1 1 91 1 133
2017 Information technology 61 22 6 4 4 2 1 85 8 209
2017 Internal audit 77 23 0 0 0 0 0 100 0 17
2017 Evaluation 60 31 3 3 3 0 0 91 6 33
2017 Data sciences 62 29 7 2 0 0 0 91 2 51
2017 Policy 77 16 2 4 0 1 0 94 4 311
2017 Project management 69 17 3 7 2 0 1 87 9 231
2017 Other services to the public 77 18 2 2 0 2 0 96 3 288
2017 None of the above 74 19 3 2 1 0 1 94 4 533
2014 Client contact centre 73 21 2 2 1 0 0 94 4 339
2014 Health care practitioners 60 30 0 10 0 0 0 90 10 20
2014 Federal regulators 82 10 3 0 0 5 0 97 0 39
2014 Compliance, inspection and enforcement 78 17 2 2 0 1 0 96 2 97
2014 Communications or public affairs 78 12 5 2 2 2 0 91 4 125
2014 Access to information and privacy 72 24 1 1 0 0 1 97 1 80
2014 Security 65 26 5 1 2 0 0 92 3 82
2014 Science and technology 74 16 0 5 0 5 0 94 6 20
2014 Legal services 60 34 6 0 0 0 0 94 0 21
2014 Administration and operations 73 20 3 2 1 0 0 94 3 1610
2014 Human resources 67 25 2 4 1 0 0 93 5 200
2014 Financial management 60 35 2 1 0 0 1 96 2 193
2014 Procurement 75 19 0 0 6 0 0 94 6 21
2014 Materiel management 51 40 8 0 0 0 0 92 0 13
2014 Information management 68 23 4 2 3 0 1 92 5 161
2014 Information technology 70 18 4 3 2 0 1 90 5 256
2014 Internal audit 56 31 0 13 0 0 0 87 13 16
2014 Evaluation 77 16 0 2 3 0 2 95 5 60
2014 Other services to the public 79 16 1 2 1 0 1 96 3 560
2014 None of the above 78 17 3 2 1 0 0 95 2 825

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 35 10 7 2 0 1 80 10 511
2020 Health care practitioners 59 30 6 6 0 0 0 89 6 20
2020 Federal regulators 41 39 0 10 10 0 0 80 20 20
2020 Compliance, inspection and enforcement 22 45 11 14 8 0 0 67 22 79
2020 Communications or public affairs 40 36 7 11 5 0 1 78 15 131
2020 Access to information and privacy 53 26 9 9 2 1 0 80 11 120
2020 Security 51 26 10 8 1 1 1 80 10 73
2020 Science and technology 38 49 6 6 0 0 0 87 6 14
2020 Legal services 42 32 10 16 0 0 0 74 16 42
2020 Administration and operations 38 37 9 11 4 0 1 76 15 1924
2020 Human resources 35 41 8 12 3 0 0 76 15 294
2020 Financial management 46 37 8 6 2 0 1 84 8 169
2020 Procurement 44 36 12 8 0 0 0 80 8 25
2020 Materiel management 68 23 5 5 0 0 0 90 5 22
2020 Information management 52 29 8 6 4 0 1 82 10 128
2020 Information technology 45 39 10 3 3 0 1 85 5 269
2020 Internal audit 31 34 14 13 4 0 4 68 18 23
2020 Evaluation 43 32 10 12 3 0 0 75 15 40
2020 Data sciences 44 21 14 15 4 0 2 67 19 88
2020 Policy 27 43 13 14 3 0 0 70 17 407
2020 Project management 38 35 11 13 3 0 1 73 15 311
2020 Other services to the public 40 32 12 10 5 0 1 73 15 299
2020 None of the above 42 33 8 11 5 0 0 76 16 483
2019 Client contact centre 41 39 8 8 4 0 0 80 12 454
2019 Health care practitioners 61 29 0 10 0 0 0 90 10 24
2019 Federal regulators 47 29 10 7 7 0 0 76 14 28
2019 Compliance, inspection and enforcement 51 25 5 14 5 0 0 76 19 95
2019 Communications or public affairs 55 29 6 10 1 0 0 83 11 119
2019 Access to information and privacy 53 34 2 6 4 0 0 87 11 124
2019 Security 51 29 10 7 4 0 0 80 11 74
2019 Science and technology 46 26 5 12 12 0 0 71 23 16
2019 Legal services 42 40 4 7 7 0 0 82 15 29
2019 Administration and operations 47 33 7 9 4 0 0 80 13 1756
2019 Human resources 47 35 8 7 3 0 0 82 10 255
2019 Financial management 48 36 4 9 2 0 0 84 11 177
2019 Procurement 47 32 12 4 4 0 0 79 9 20
2019 Materiel management 62 33 6 0 0 0 0 94 0 19
2019 Information management 51 33 5 5 5 0 0 84 10 138
2019 Information technology 39 35 10 10 6 0 0 74 16 269
2019 Internal audit 57 35 4 4 0 0 0 92 4 26
2019 Evaluation 44 33 6 10 8 0 0 77 17 52
2019 Data sciences 57 24 5 11 4 0 0 81 15 80
2019 Policy 39 38 6 12 4 0 0 77 17 419
2019 Project management 46 32 7 9 6 0 0 78 15 301
2019 Other services to the public 49 33 8 7 4 0 0 81 10 303
2019 None of the above 47 30 8 10 4 0 0 78 14 512
2017 Client contact centre 37 40 9 9 6 0 0 76 15 353
2017 Health care practitioners 41 42 0 0 17 0 0 83 17 17
2017 Federal regulators 40 20 0 33 7 0 0 60 40 15
2017 Compliance, inspection and enforcement 31 38 10 10 10 0 0 70 20 84
2017 Communications or public affairs 46 34 8 7 5 0 0 80 12 96
2017 Access to information and privacy 49 35 9 3 5 0 0 83 8 64
2017 Security 37 36 12 8 7 0 0 74 14 74
2017 Legal services 45 31 5 9 9 0 0 76 19 18
2017 Administration and operations 43 35 7 10 5 0 0 78 15 1582
2017 Human resources 46 37 6 8 2 0 1 84 10 207
2017 Financial management 49 32 9 8 2 0 0 80 10 181
2017 Procurement 44 13 18 17 8 0 0 57 25 23
2017 Materiel management 48 36 6 5 5 0 0 83 10 17
2017 Information management 47 32 9 8 5 0 0 79 13 133
2017 Information technology 39 39 7 9 6 0 0 78 15 208
2017 Internal audit 50 25 18 7 0 0 0 75 7 16
2017 Evaluation 49 37 6 6 3 0 0 85 9 33
2017 Data sciences 53 33 7 4 4 0 0 86 7 51
2017 Policy 40 40 6 12 2 0 0 80 14 311
2017 Project management 39 39 8 9 5 0 0 78 14 232
2017 Other services to the public 43 37 7 7 5 0 0 80 12 288
2017 None of the above 43 33 6 12 5 0 0 77 18 533
2014 Client contact centre 54 32 6 6 2 0 0 85 9 338
2014 Health care practitioners 40 56 4 0 0 0 0 96 0 20
2014 Federal regulators 36 49 3 2 10 0 0 85 12 39
2014 Compliance, inspection and enforcement 33 43 7 10 7 0 0 76 17 97
2014 Communications or public affairs 47 34 3 8 7 1 0 81 15 125
2014 Access to information and privacy 50 34 9 3 4 0 0 85 6 80
2014 Security 55 30 8 5 2 0 0 85 7 82
2014 Science and technology 40 44 5 5 5 0 0 84 11 20
2014 Legal services 25 14 19 33 9 0 0 39 42 21
2014 Administration and operations 45 34 7 10 4 0 0 79 14 1612
2014 Human resources 43 29 8 13 7 0 0 72 19 200
2014 Financial management 53 36 4 5 2 0 0 89 7 193
2014 Procurement 68 28 4 0 0 0 0 96 0 21
2014 Materiel management 71 24 0 6 0 0 0 94 6 13
2014 Information management 50 34 4 7 4 0 1 85 12 161
2014 Information technology 53 32 3 9 3 0 0 85 12 256
2014 Internal audit 56 25 19 0 0 0 0 81 0 16
2014 Evaluation 43 47 2 5 3 0 0 90 8 60
2014 Other services to the public 45 38 6 8 4 0 0 83 12 560
2014 None of the above 45 35 7 8 4 0 0 81 12 826

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 40 9 10 1 0 0 79 11 509
2020 Health care practitioners 27 42 20 5 6 0 0 69 11 19
2020 Federal regulators 26 40 14 0 19 0 0 66 19 20
2020 Compliance, inspection and enforcement 26 44 15 10 5 0 0 70 15 80
2020 Communications or public affairs 44 37 8 8 2 0 0 82 10 131
2020 Access to information and privacy 46 34 7 7 4 0 3 82 11 119
2020 Security 41 47 3 7 3 0 0 88 9 73
2020 Science and technology 34 52 13 0 0 0 0 87 0 15
2020 Legal services 51 29 2 9 9 0 0 80 18 42
2020 Administration and operations 33 43 10 11 3 0 0 76 14 1912
2020 Human resources 44 39 7 8 2 0 1 84 9 295
2020 Financial management 50 30 14 4 2 1 0 80 6 166
2020 Procurement 52 32 12 4 0 0 0 84 4 25
2020 Materiel management 55 33 6 0 6 0 0 89 6 20
2020 Information management 49 31 12 6 3 0 0 79 9 129
2020 Information technology 35 34 14 10 7 0 1 69 17 267
2020 Internal audit 65 22 5 9 0 0 0 87 9 23
2020 Evaluation 34 35 14 12 5 0 0 69 17 41
2020 Data sciences 43 27 14 12 3 0 0 70 16 88
2020 Policy 30 44 13 9 3 0 1 75 12 402
2020 Project management 31 39 12 14 3 0 0 70 18 312
2020 Other services to the public 40 38 7 11 3 0 1 79 13 298
2020 None of the above 35 39 11 10 5 0 0 74 15 482
2019 Client contact centre 33 39 9 12 6 0 0 72 18 452
2019 Health care practitioners 43 45 7 0 4 0 0 88 4 25
2019 Federal regulators 35 36 18 7 0 4 0 74 8 28
2019 Compliance, inspection and enforcement 28 45 8 8 11 0 0 73 19 95
2019 Communications or public affairs 44 37 9 8 2 0 0 81 10 120
2019 Access to information and privacy 43 35 9 11 2 0 0 78 13 123
2019 Security 29 38 16 12 3 0 1 69 15 74
2019 Science and technology 25 50 12 0 13 0 0 75 13 16
2019 Legal services 34 43 11 9 4 0 0 76 13 29
2019 Administration and operations 32 39 11 13 5 0 0 71 18 1760
2019 Human resources 30 43 10 13 2 0 1 74 16 256
2019 Financial management 46 37 7 7 2 0 1 84 9 176
2019 Procurement 48 41 4 0 6 0 0 89 6 20
2019 Materiel management 47 41 6 6 0 0 0 88 6 19
2019 Information management 40 36 9 10 5 0 0 76 15 136
2019 Information technology 26 39 15 12 9 0 0 65 21 264
2019 Internal audit 37 55 0 8 0 0 0 92 8 26
2019 Evaluation 26 45 5 8 11 0 4 75 20 52
2019 Data sciences 36 31 13 13 6 0 1 68 19 81
2019 Policy 28 43 11 13 4 1 0 71 17 416
2019 Project management 25 42 14 12 7 1 0 67 19 295
2019 Other services to the public 27 40 11 14 8 0 0 67 22 303
2019 None of the above 34 39 13 10 5 0 0 73 15 508
2018 Client contact centre 28 44 9 12 6 1 0 73 18 348
2018 Health care practitioners 31 55 7 0 7 0 0 86 7 14
2018 Federal regulators 36 36 16 11 0 0 0 72 11 18
2018 Compliance, inspection and enforcement 24 46 9 13 7 0 0 71 20 85
2018 Communications or public affairs 39 41 6 13 1 0 0 80 14 101
2018 Access to information and privacy 39 43 6 8 4 0 0 82 12 89
2018 Security 28 47 12 12 1 0 0 75 13 84
2018 Legal services 29 49 11 11 0 0 0 78 11 28
2018 Administration and operations 26 47 8 15 4 0 0 73 19 1423
2018 Human resources 33 43 9 10 2 0 3 78 12 245
2018 Financial management 40 44 6 5 3 0 1 85 9 182
2018 Procurement 20 66 14 0 0 0 0 86 0 21
2018 Materiel management 40 44 0 16 0 0 0 84 16 13
2018 Information management 32 44 13 8 2 0 1 77 10 118
2018 Information technology 27 40 12 14 6 1 0 68 20 173
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 32 59 3 5 0 0 0 92 5 27
2018 Data sciences 35 45 5 15 0 0 0 80 15 58
2018 Policy 23 53 6 12 4 0 0 77 17 346
2018 Project management 20 46 12 15 6 0 1 67 21 189
2018 Other services to the public 36 42 8 9 5 0 0 78 15 215
2018 None of the above 33 37 10 12 7 0 1 70 19 378
2017 Client contact centre 21 41 11 17 9 0 0 63 26 354
2017 Health care practitioners 48 28 0 24 0 0 0 76 24 17
2017 Federal regulators 47 39 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 23 34 19 17 7 0 0 57 24 84
2017 Communications or public affairs 40 39 7 9 4 0 1 79 13 97
2017 Access to information and privacy 41 26 20 12 0 0 0 67 12 64
2017 Security 33 49 5 11 3 0 0 81 13 74
2017 Legal services 41 19 5 9 26 0 0 60 36 18
2017 Administration and operations 27 41 10 14 7 0 0 68 21 1583
2017 Human resources 31 41 10 10 7 0 1 73 17 208
2017 Financial management 43 41 10 4 1 0 0 84 6 181
2017 Procurement 53 32 4 10 0 0 0 86 10 23
2017 Materiel management 33 47 6 6 6 0 0 81 13 17
2017 Information management 37 37 14 5 7 0 0 74 12 133
2017 Information technology 26 36 16 12 7 0 1 63 20 209
2017 Internal audit 48 28 12 6 0 0 6 81 7 17
2017 Evaluation 30 45 3 12 9 0 0 75 21 33
2017 Data sciences 32 41 12 7 7 0 0 73 15 51
2017 Policy 29 43 12 12 4 0 0 72 16 312
2017 Project management 24 32 14 21 8 0 0 57 29 232
2017 Other services to the public 28 43 9 13 7 0 0 71 20 288
2017 None of the above 33 34 10 16 7 0 0 67 23 533
2014 Client contact centre 32 35 10 16 7 0 0 67 23 338
2014 Health care practitioners 26 50 15 4 4 0 0 77 9 20
2014 Federal regulators 33 49 0 13 5 0 0 81 19 39
2014 Compliance, inspection and enforcement 17 33 13 25 11 1 0 50 36 97
2014 Communications or public affairs 33 44 12 6 3 2 0 78 9 125
2014 Access to information and privacy 40 33 15 8 4 0 0 73 12 80
2014 Security 24 44 7 21 2 1 0 69 24 82
2014 Science and technology 20 40 5 31 4 0 0 60 34 20
2014 Legal services 19 44 15 22 0 0 0 63 22 21
2014 Administration and operations 27 40 10 16 7 0 0 67 23 1611
2014 Human resources 35 43 9 8 3 0 1 80 11 199
2014 Financial management 38 42 12 6 1 0 0 81 7 193
2014 Procurement 44 34 0 16 6 0 0 78 22 21
2014 Materiel management 37 47 0 0 16 0 0 84 16 13
2014 Information management 35 40 8 10 7 0 1 75 18 161
2014 Information technology 32 35 14 13 4 0 1 69 17 256
2014 Internal audit 36 19 19 20 6 0 0 55 26 16
2014 Evaluation 35 38 8 10 8 0 0 73 19 60
2014 Other services to the public 26 39 13 15 7 0 1 65 22 560
2014 None of the above 33 36 9 15 6 0 0 70 21 826

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 38 9 7 2 0 0 82 9 508
2020 Health care practitioners 59 30 5 6 0 0 0 89 6 20
2020 Federal regulators 45 28 16 0 11 0 0 72 11 18
2020 Compliance, inspection and enforcement 38 32 15 6 9 0 0 70 15 79
2020 Communications or public affairs 52 31 7 8 1 2 1 85 9 130
2020 Access to information and privacy 56 27 8 4 3 1 2 85 7 118
2020 Security 48 35 8 6 1 0 2 84 7 72
2020 Science and technology 55 39 6 0 0 0 0 94 0 15
2020 Legal services 42 42 5 9 2 0 0 84 11 41
2020 Administration and operations 43 36 9 8 3 0 1 80 11 1910
2020 Human resources 50 34 7 6 2 1 0 85 8 292
2020 Financial management 55 34 6 2 2 0 1 90 4 168
2020 Procurement 48 40 8 4 0 0 0 88 4 25
2020 Materiel management 65 24 5 6 0 0 0 89 6 20
2020 Information management 58 26 8 5 4 0 0 84 8 128
2020 Information technology 48 36 9 4 2 0 0 85 7 265
2020 Internal audit 52 30 9 4 4 0 0 82 9 23
2020 Evaluation 52 29 7 10 2 0 0 81 12 41
2020 Data sciences 47 34 9 8 1 0 1 82 9 88
2020 Policy 42 41 8 7 1 0 1 84 8 400
2020 Project management 50 30 12 5 2 0 1 81 7 311
2020 Other services to the public 49 32 8 8 2 0 1 82 10 300
2020 None of the above 43 35 11 7 4 0 0 79 11 478
2019 Client contact centre 42 38 9 7 3 0 0 80 11 451
2019 Health care practitioners 63 33 0 4 0 0 0 96 4 25
2019 Federal regulators 49 32 11 7 0 0 0 81 7 28
2019 Compliance, inspection and enforcement 41 37 10 11 2 0 0 78 13 93
2019 Communications or public affairs 66 23 9 2 0 0 0 88 2 119
2019 Access to information and privacy 54 31 10 3 2 0 0 85 5 123
2019 Security 49 35 12 1 3 0 0 83 4 73
2019 Science and technology 44 50 0 0 6 0 0 94 6 16
2019 Legal services 48 34 7 7 4 0 0 82 11 29
2019 Administration and operations 46 34 10 7 2 0 0 81 9 1751
2019 Human resources 55 34 4 4 3 0 0 89 6 257
2019 Financial management 58 29 6 5 3 0 0 87 7 176
2019 Procurement 48 41 11 0 0 0 0 89 0 20
2019 Materiel management 62 28 11 0 0 0 0 89 0 19
2019 Information management 57 27 7 5 4 1 0 84 9 137
2019 Information technology 45 36 11 6 2 0 0 82 8 265
2019 Internal audit 63 37 0 0 0 0 0 100 0 25
2019 Evaluation 42 35 6 7 6 2 2 80 13 52
2019 Data sciences 56 23 12 6 3 0 0 79 9 81
2019 Policy 48 36 9 5 3 0 0 84 7 413
2019 Project management 44 38 7 7 3 1 0 83 10 297
2019 Other services to the public 47 33 10 6 3 0 0 81 9 300
2019 None of the above 49 31 9 9 2 0 0 80 11 501
2017 Client contact centre 37 36 15 8 3 0 0 73 12 354
2017 Health care practitioners 47 31 10 6 7 0 0 78 12 17
2017 Federal regulators 50 22 7 14 7 0 0 72 21 14
2017 Compliance, inspection and enforcement 41 37 9 8 5 0 0 79 12 84
2017 Communications or public affairs 49 38 6 5 1 0 0 88 6 96
2017 Access to information and privacy 51 30 11 5 3 0 0 81 8 63
2017 Security 43 47 5 4 1 0 0 89 5 73
2017 Legal services 45 23 10 5 17 0 0 69 22 18
2017 Administration and operations 43 40 8 7 2 0 0 83 9 1577
2017 Human resources 55 34 8 2 0 0 1 90 2 207
2017 Financial management 63 28 6 2 1 0 0 91 3 181
2017 Procurement 47 45 4 4 0 0 0 92 4 23
2017 Materiel management 47 47 0 0 6 0 0 94 6 17
2017 Information management 52 34 7 3 2 1 0 87 6 131
2017 Information technology 47 35 10 6 1 1 0 82 8 209
2017 Internal audit 48 52 0 0 0 0 0 100 0 17
2017 Evaluation 53 38 6 0 3 0 0 91 3 32
2017 Data sciences 58 38 4 0 0 0 0 96 0 51
2017 Policy 48 38 9 4 1 0 1 86 5 310
2017 Project management 43 35 10 10 1 0 1 79 11 230
2017 Other services to the public 46 38 5 7 3 0 0 85 10 287
2017 None of the above 47 36 7 7 2 1 0 83 10 532
2014 Client contact centre 43 39 10 6 3 0 0 81 9 338
2014 Health care practitioners 45 48 6 0 0 0 0 94 0 20
2014 Federal regulators 54 31 10 5 0 0 0 84 5 39
2014 Compliance, inspection and enforcement 42 36 7 11 5 0 0 77 16 97
2014 Communications or public affairs 39 44 10 6 1 1 0 83 7 125
2014 Access to information and privacy 53 38 8 0 1 0 0 91 1 80
2014 Security 52 28 10 9 1 0 0 80 10 82
2014 Science and technology 35 40 14 0 0 5 5 84 0 20
2014 Legal services 28 24 34 10 4 0 0 52 14 21
2014 Administration and operations 45 36 8 7 3 0 0 82 10 1607
2014 Human resources 44 35 12 6 2 0 0 80 8 200
2014 Financial management 47 46 4 3 0 0 0 93 3 193
2014 Procurement 49 24 15 12 0 0 0 74 12 21
2014 Materiel management 70 30 0 0 0 0 0 100 0 13
2014 Information management 53 32 7 3 5 0 0 85 8 161
2014 Information technology 43 36 14 4 2 0 1 80 6 256
2014 Internal audit 44 44 6 6 0 0 0 87 6 16
2014 Evaluation 50 36 7 5 2 0 0 86 7 60
2014 Other services to the public 44 38 8 7 3 0 0 82 10 559
2014 None of the above 45 37 8 7 2 0 0 83 9 826

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 29 15 9 5 1 0 71 14 510
2020 Health care practitioners 41 41 14 5 0 0 0 82 5 20
2020 Federal regulators 40 20 15 15 10 0 0 61 25 20
2020 Compliance, inspection and enforcement 30 37 15 10 8 0 0 67 18 80
2020 Communications or public affairs 46 30 7 10 6 0 0 76 16 131
2020 Access to information and privacy 61 22 7 6 4 0 0 83 11 119
2020 Security 41 41 11 3 3 1 0 83 5 72
2020 Science and technology 55 33 6 6 0 0 0 88 6 15
2020 Legal services 43 38 6 8 5 0 0 81 13 42
2020 Administration and operations 40 33 12 10 5 0 0 73 15 1919
2020 Human resources 53 29 8 7 2 0 1 83 9 295
2020 Financial management 56 28 8 5 3 0 0 84 8 170
2020 Procurement 44 24 12 16 4 0 0 68 20 25
2020 Materiel management 58 24 9 9 0 0 0 81 9 22
2020 Information management 57 19 10 5 5 3 1 79 11 127
2020 Information technology 49 28 9 7 5 0 0 78 13 267
2020 Internal audit 57 31 4 8 0 0 0 87 8 23
2020 Evaluation 51 25 12 10 2 0 0 76 12 40
2020 Data sciences 41 37 8 10 3 0 0 78 13 88
2020 Policy 40 35 9 11 5 0 0 76 15 405
2020 Project management 46 28 12 8 6 0 0 74 14 310
2020 Other services to the public 49 29 12 6 4 0 0 78 10 300
2020 None of the above 43 28 13 11 5 0 0 71 16 480
2019 Client contact centre 36 31 13 10 8 1 1 68 19 456
2019 Health care practitioners 61 23 8 4 4 0 0 84 9 25
2019 Federal regulators 63 19 11 4 3 0 0 82 7 28
2019 Compliance, inspection and enforcement 42 28 9 10 9 1 0 71 20 95
2019 Communications or public affairs 62 28 6 2 2 0 0 90 4 119
2019 Access to information and privacy 55 25 7 8 3 1 0 82 11 124
2019 Security 48 18 14 12 7 1 0 67 19 74
2019 Science and technology 38 38 12 7 6 0 0 75 13 16
2019 Legal services 48 32 4 9 4 4 0 82 13 29
2019 Administration and operations 42 34 10 9 5 0 0 76 14 1757
2019 Human resources 57 29 6 5 3 0 0 86 8 257
2019 Financial management 53 30 5 8 4 0 0 83 11 178
2019 Procurement 41 28 20 11 0 0 0 69 11 20
2019 Materiel management 47 53 0 0 0 0 0 100 0 19
2019 Information management 51 25 11 6 6 1 0 77 12 138
2019 Information technology 50 28 9 9 5 0 0 78 14 269
2019 Internal audit 73 16 7 4 0 0 0 89 4 26
2019 Evaluation 38 29 19 8 6 0 0 67 14 51
2019 Data sciences 54 22 9 11 3 0 1 77 14 80
2019 Policy 46 33 7 9 5 0 0 79 14 419
2019 Project management 44 29 10 11 5 0 0 73 16 301
2019 Other services to the public 44 26 15 8 5 1 1 71 13 305
2019 None of the above 45 28 12 7 6 1 1 75 13 508
2018 Client contact centre 36 36 11 10 6 0 1 73 17 345
2018 Health care practitioners 34 29 15 21 0 0 0 64 21 14
2018 Federal regulators 29 25 29 11 6 0 0 54 17 18
2018 Compliance, inspection and enforcement 40 31 12 12 6 0 0 71 17 85
2018 Communications or public affairs 61 27 5 6 1 0 0 88 7 102
2018 Access to information and privacy 57 24 8 4 4 0 1 83 9 88
2018 Security 47 26 14 8 4 0 1 74 12 84
2018 Legal services 60 24 13 0 3 0 0 84 3 28
2018 Administration and operations 39 34 13 9 5 0 1 73 13 1421
2018 Human resources 62 28 5 3 2 0 0 90 5 245
2018 Financial management 55 31 6 5 2 0 0 87 7 181
2018 Procurement 28 41 12 6 14 0 0 69 19 22
2018 Materiel management 64 30 7 0 0 0 0 93 0 13
2018 Information management 54 27 10 4 4 1 0 82 8 118
2018 Information technology 41 35 13 6 5 0 0 76 11 171
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 43 25 12 7 4 0 9 75 12 27
2018 Data sciences 48 34 7 6 5 0 0 82 11 58
2018 Policy 51 31 8 6 3 0 0 83 9 345
2018 Project management 42 29 14 10 4 0 0 71 14 188
2018 Other services to the public 40 31 10 9 10 0 0 71 19 215
2018 None of the above 39 29 14 10 8 1 0 68 18 377
2017 Client contact centre 29 33 14 13 9 1 2 63 22 353
2017 Health care practitioners 35 18 12 29 7 0 0 53 35 17
2017 Federal regulators 39 27 14 14 7 0 0 66 20 15
2017 Compliance, inspection and enforcement 38 27 18 7 10 0 0 65 17 84
2017 Communications or public affairs 33 43 7 8 7 1 0 77 15 97
2017 Access to information and privacy 54 24 14 5 2 0 2 79 6 63
2017 Security 38 36 17 5 4 0 0 74 9 74
2017 Legal services 36 28 9 0 27 0 0 64 27 18
2017 Administration and operations 42 33 11 8 5 1 0 75 13 1581
2017 Human resources 62 30 3 2 3 0 0 92 5 208
2017 Financial management 53 30 8 6 3 1 0 84 8 181
2017 Procurement 45 41 10 0 4 0 0 86 4 23
2017 Materiel management 58 30 0 0 11 0 0 89 11 17
2017 Information management 45 34 12 3 4 1 1 81 7 132
2017 Information technology 48 30 10 6 5 0 1 79 11 209
2017 Internal audit 60 34 0 0 6 0 0 94 6 17
2017 Evaluation 37 41 3 9 9 0 0 78 19 32
2017 Data sciences 55 31 5 9 0 0 0 86 9 51
2017 Policy 44 32 10 9 4 0 0 76 14 311
2017 Project management 43 34 9 7 6 0 1 78 13 231
2017 Other services to the public 45 28 14 8 6 1 0 73 13 286
2017 None of the above 44 29 12 8 7 0 0 73 15 532
2014 Client contact centre 29 36 15 10 7 1 1 67 17 339
2014 Health care practitioners 52 25 9 15 0 0 0 77 15 20
2014 Federal regulators 49 33 5 8 5 0 0 82 13 39
2014 Compliance, inspection and enforcement 47 25 13 9 5 1 1 73 15 97
2014 Communications or public affairs 40 39 10 4 5 1 1 80 9 125
2014 Access to information and privacy 48 33 6 8 3 0 3 83 11 80
2014 Security 44 32 9 7 3 1 2 79 11 82
2014 Science and technology 40 36 4 20 0 0 0 76 20 20
2014 Legal services 45 31 15 5 4 0 0 76 9 20
2014 Administration and operations 39 33 14 8 5 1 1 73 13 1612
2014 Human resources 44 38 10 4 3 0 0 83 7 200
2014 Financial management 44 39 9 5 2 0 0 83 7 193
2014 Procurement 32 29 19 20 0 0 0 61 20 21
2014 Materiel management 29 40 24 0 0 0 8 74 0 13
2014 Information management 46 31 6 8 9 0 0 77 17 161
2014 Information technology 34 34 12 11 7 1 1 70 18 255
2014 Internal audit 24 25 25 19 6 0 0 49 25 16
2014 Evaluation 56 18 9 9 3 1 4 78 13 60
2014 Other services to the public 41 33 9 10 6 1 1 75 16 558
2014 None of the above 37 34 14 8 6 0 1 71 14 824

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 39 15 6 4 0 0 75 9 510
2020 Health care practitioners 51 36 14 0 0 0 0 86 0 20
2020 Federal regulators 40 30 9 5 15 0 0 71 20 20
2020 Compliance, inspection and enforcement 33 40 6 8 13 0 0 73 21 80
2020 Communications or public affairs 36 38 10 11 5 0 0 73 16 131
2020 Access to information and privacy 50 28 10 7 6 0 0 77 13 120
2020 Security 45 30 15 8 1 0 0 76 10 73
2020 Science and technology 47 34 13 6 0 0 0 81 6 15
2020 Legal services 36 47 10 5 2 0 0 83 7 41
2020 Administration and operations 41 37 12 6 4 0 0 78 10 1927
2020 Human resources 42 41 9 5 2 0 0 83 7 295
2020 Financial management 48 38 8 3 4 0 0 85 6 170
2020 Procurement 17 56 16 12 0 0 0 72 12 25
2020 Materiel management 54 22 14 5 5 0 0 76 10 22
2020 Information management 51 30 9 3 6 0 1 82 9 129
2020 Information technology 39 40 13 5 3 0 0 79 8 270
2020 Internal audit 36 46 4 13 0 0 0 82 13 23
2020 Evaluation 49 20 20 7 5 0 0 69 12 41
2020 Data sciences 52 27 10 8 3 0 0 79 11 88
2020 Policy 41 42 8 9 1 0 0 83 10 405
2020 Project management 34 40 14 10 2 0 0 74 13 312
2020 Other services to the public 48 34 9 5 3 0 0 83 8 301
2020 None of the above 47 33 11 7 2 0 0 80 9 484
2019 Client contact centre 36 37 14 6 7 0 0 73 13 456
2019 Health care practitioners 55 29 12 0 5 0 0 83 5 25
2019 Federal regulators 56 34 11 0 0 0 0 89 0 28
2019 Compliance, inspection and enforcement 44 36 7 9 4 0 0 80 13 95
2019 Communications or public affairs 41 39 10 8 2 0 0 80 10 120
2019 Access to information and privacy 46 32 10 9 3 0 0 78 12 123
2019 Security 42 35 15 5 3 0 0 77 8 74
2019 Science and technology 19 55 13 6 6 0 0 74 13 16
2019 Legal services 37 40 16 4 4 0 0 77 7 29
2019 Administration and operations 41 38 10 7 4 0 0 80 10 1761
2019 Human resources 41 39 10 6 4 0 0 80 10 257
2019 Financial management 44 41 6 6 3 0 0 85 9 178
2019 Procurement 42 27 24 0 6 0 0 69 6 20
2019 Materiel management 54 34 6 6 0 0 0 88 6 19
2019 Information management 43 36 10 8 3 0 0 80 11 137
2019 Information technology 35 43 10 7 5 0 0 78 13 269
2019 Internal audit 53 34 12 0 0 0 0 88 0 26
2019 Evaluation 31 48 7 4 9 0 0 79 13 52
2019 Data sciences 37 44 4 10 6 0 0 81 15 81
2019 Policy 40 41 11 5 3 0 0 81 8 417
2019 Project management 37 43 7 6 6 0 0 80 13 301
2019 Other services to the public 45 30 12 6 7 0 0 75 13 305
2019 None of the above 46 32 12 6 4 0 0 78 10 510
2018 Client contact centre 31 39 14 9 6 0 0 71 15 345
2018 Health care practitioners 46 40 7 7 0 0 0 86 7 14
2018 Federal regulators 33 44 11 0 11 0 0 77 11 18
2018 Compliance, inspection and enforcement 42 38 10 5 5 0 0 80 9 85
2018 Communications or public affairs 43 41 7 7 2 0 0 84 9 101
2018 Access to information and privacy 40 32 13 7 6 0 1 73 13 87
2018 Security 43 32 13 7 5 0 0 75 12 83
2018 Legal services 39 41 3 9 3 4 0 84 13 27
2018 Administration and operations 37 42 10 7 4 0 0 79 10 1414
2018 Human resources 43 40 8 7 2 0 0 83 9 244
2018 Financial management 38 42 13 5 2 0 0 79 8 180
2018 Procurement 19 52 16 4 9 0 0 71 13 22
2018 Materiel management 43 36 7 0 14 0 0 79 14 13
2018 Information management 40 43 9 3 6 0 0 82 9 118
2018 Information technology 30 44 14 4 7 1 0 74 11 170
2018 Internal audit 52 35 13 0 0 0 0 87 0 15
2018 Evaluation 29 46 11 11 3 0 0 75 14 27
2018 Data sciences 35 45 12 5 3 0 0 80 8 58
2018 Policy 34 47 9 7 3 0 0 81 10 345
2018 Project management 29 44 12 7 8 0 0 73 15 188
2018 Other services to the public 39 41 8 5 7 0 0 80 12 215
2018 None of the above 33 40 15 6 6 0 0 73 12 375
2017 Client contact centre 28 43 14 10 5 0 0 71 15 354
2017 Health care practitioners 43 40 6 5 7 0 0 83 12 17
2017 Federal regulators 54 33 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 38 45 10 4 2 0 0 83 7 84
2017 Communications or public affairs 34 45 8 5 7 0 0 80 12 97
2017 Access to information and privacy 36 39 9 8 5 3 0 78 13 64
2017 Security 34 50 11 4 1 0 0 84 5 74
2017 Legal services 33 53 5 5 5 0 0 86 9 18
2017 Administration and operations 36 44 10 6 4 0 0 80 10 1582
2017 Human resources 38 45 7 9 1 0 0 83 10 208
2017 Financial management 43 42 10 4 1 0 0 85 5 181
2017 Procurement 30 44 17 5 4 0 0 74 9 23
2017 Materiel management 33 30 18 13 5 0 0 64 18 17
2017 Information management 36 48 9 4 3 0 0 84 7 133
2017 Information technology 33 45 8 9 5 0 0 78 13 209
2017 Internal audit 65 35 0 0 0 0 0 100 0 17
2017 Evaluation 47 38 9 3 3 0 0 84 7 32
2017 Data sciences 37 43 15 5 0 0 0 80 5 51
2017 Policy 36 47 8 5 4 0 0 83 9 311
2017 Project management 26 53 11 5 5 0 0 79 10 232
2017 Other services to the public 40 46 6 5 4 0 0 86 9 287
2017 None of the above 40 39 8 7 6 0 0 79 12 533
2014 Client contact centre 24 43 15 11 6 0 0 67 18 339
2014 Health care practitioners 31 45 16 4 4 0 0 75 9 20
2014 Federal regulators 38 52 2 5 3 0 0 89 8 39
2014 Compliance, inspection and enforcement 35 44 10 7 3 1 0 80 11 97
2014 Communications or public affairs 28 40 19 8 5 0 0 68 13 125
2014 Access to information and privacy 44 28 11 9 7 0 0 72 16 80
2014 Security 31 48 11 5 5 0 0 79 10 82
2014 Science and technology 20 24 30 16 11 0 0 44 26 20
2014 Legal services 33 51 11 0 6 0 0 84 6 21
2014 Administration and operations 33 44 11 8 4 0 0 77 12 1612
2014 Human resources 36 39 9 12 3 0 0 76 15 200
2014 Financial management 29 48 11 7 3 1 0 78 11 193
2014 Procurement 24 33 15 10 18 0 0 57 29 21
2014 Materiel management 40 28 17 0 16 0 0 67 16 13
2014 Information management 31 43 14 6 6 0 0 74 12 161
2014 Information technology 28 44 11 10 8 0 0 72 18 256
2014 Internal audit 38 43 6 6 6 0 0 81 13 16
2014 Evaluation 43 39 9 3 6 0 0 82 10 60
2014 Other services to the public 36 45 9 6 5 0 0 80 10 559
2014 None of the above 37 41 12 6 3 0 0 78 10 824

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 34 16 8 5 0 0 71 13 510
2020 Health care practitioners 30 41 24 0 5 0 0 71 5 20
2020 Federal regulators 25 35 15 20 0 0 5 63 21 20
2020 Compliance, inspection and enforcement 25 34 12 18 10 0 0 59 28 80
2020 Communications or public affairs 46 33 8 8 5 0 0 79 13 131
2020 Access to information and privacy 41 36 9 6 7 0 0 78 13 120
2020 Security 37 29 20 6 7 1 0 66 13 73
2020 Science and technology 45 43 0 12 0 0 0 88 12 15
2020 Legal services 35 35 16 5 9 0 0 70 14 42
2020 Administration and operations 32 36 14 11 7 0 0 68 18 1929
2020 Human resources 42 36 10 9 2 0 1 79 11 295
2020 Financial management 43 40 9 4 4 0 0 83 8 169
2020 Procurement 33 28 32 4 4 0 0 60 8 25
2020 Materiel management 31 36 19 14 0 0 0 68 14 22
2020 Information management 47 30 9 7 7 0 0 77 14 129
2020 Information technology 37 33 15 9 4 0 1 71 13 270
2020 Internal audit 61 21 5 13 0 0 0 82 13 23
2020 Evaluation 51 29 10 5 5 0 0 80 9 41
2020 Data sciences 44 36 7 9 3 0 0 81 12 88
2020 Policy 43 38 8 8 4 0 0 80 12 407
2020 Project management 39 36 12 9 4 0 0 75 13 313
2020 Other services to the public 32 37 13 11 7 0 0 70 17 300
2020 None of the above 33 35 12 12 7 0 0 69 19 483
2019 Client contact centre 29 38 15 9 7 1 0 68 16 456
2019 Health care practitioners 41 31 21 4 0 0 4 74 4 25
2019 Federal regulators 46 36 7 7 0 0 4 85 8 28
2019 Compliance, inspection and enforcement 27 33 20 12 8 0 0 60 20 94
2019 Communications or public affairs 43 36 6 12 2 0 0 79 14 119
2019 Access to information and privacy 32 33 19 11 5 0 0 65 16 124
2019 Security 31 32 15 11 10 0 1 65 21 74
2019 Science and technology 13 55 7 13 13 0 0 68 26 16
2019 Legal services 23 35 21 9 11 0 0 58 20 29
2019 Administration and operations 29 36 16 12 7 0 0 65 18 1754
2019 Human resources 39 38 12 8 3 0 0 77 10 255
2019 Financial management 32 49 12 6 2 0 0 81 7 179
2019 Procurement 32 35 29 4 0 0 0 67 4 20
2019 Materiel management 52 33 10 6 0 0 0 84 6 19
2019 Information management 42 30 4 14 9 1 0 73 23 137
2019 Information technology 30 37 14 13 5 0 0 68 18 268
2019 Internal audit 49 36 8 7 0 0 0 85 7 26
2019 Evaluation 25 40 10 12 13 0 0 65 25 52
2019 Data sciences 30 42 14 7 7 0 0 72 14 81
2019 Policy 42 40 6 8 4 0 0 82 11 416
2019 Project management 34 38 11 9 7 1 0 73 16 298
2019 Other services to the public 30 34 16 11 8 0 0 65 19 305
2019 None of the above 33 29 18 12 7 0 1 62 19 509
2018 Client contact centre 26 31 22 13 7 0 0 58 20 344
2018 Health care practitioners 14 64 15 7 0 0 0 78 7 14
2018 Federal regulators 33 22 28 0 17 0 0 55 17 18
2018 Compliance, inspection and enforcement 27 34 18 12 8 0 0 61 20 83
2018 Communications or public affairs 45 34 9 9 3 0 0 79 12 100
2018 Access to information and privacy 31 28 20 12 7 1 1 60 20 88
2018 Security 34 39 11 12 4 0 0 73 16 83
2018 Legal services 17 47 13 9 7 3 4 69 17 28
2018 Administration and operations 27 34 17 13 9 0 0 61 22 1419
2018 Human resources 43 32 13 7 4 0 0 76 11 245
2018 Financial management 39 36 13 8 4 0 0 76 11 180
2018 Procurement 14 40 37 0 9 0 0 54 9 22
2018 Materiel management 40 17 27 16 0 0 0 57 16 13
2018 Information management 34 29 16 12 9 0 0 64 20 118
2018 Information technology 28 38 20 9 5 1 0 66 14 172
2018 Internal audit 69 12 13 6 0 0 0 81 6 15
2018 Evaluation 22 42 14 15 7 0 0 64 21 27
2018 Data sciences 39 31 8 9 13 0 0 70 22 58
2018 Policy 36 40 10 10 3 0 0 76 14 343
2018 Project management 24 39 17 13 7 0 0 63 20 187
2018 Other services to the public 23 42 8 15 12 0 0 65 27 215
2018 None of the above 27 31 16 13 12 0 0 58 26 377
2017 Client contact centre 20 32 19 17 10 0 1 53 28 353
2017 Health care practitioners 42 40 6 0 12 0 0 82 12 17
2017 Federal regulators 34 40 13 7 7 0 0 74 13 15
2017 Compliance, inspection and enforcement 32 38 14 9 7 0 0 70 16 83
2017 Communications or public affairs 25 47 8 10 9 1 0 72 20 97
2017 Access to information and privacy 30 39 15 11 5 0 0 69 15 64
2017 Security 35 32 22 9 1 0 0 67 11 74
2017 Legal services 24 36 5 5 31 0 0 60 36 18
2017 Administration and operations 27 37 15 13 8 0 0 64 21 1582
2017 Human resources 42 36 11 7 4 0 0 78 11 208
2017 Financial management 39 40 12 6 4 0 0 79 10 181
2017 Procurement 30 57 13 0 0 0 0 87 0 23
2017 Materiel management 28 54 7 0 11 0 0 82 11 17
2017 Information management 34 42 11 7 4 1 1 78 11 133
2017 Information technology 28 34 17 11 10 0 0 62 20 209
2017 Internal audit 63 18 12 0 6 0 0 82 6 17
2017 Evaluation 21 42 24 6 6 0 0 63 12 33
2017 Data sciences 37 40 5 14 2 0 2 78 16 51
2017 Policy 34 44 10 8 4 0 0 78 12 311
2017 Project management 30 38 14 12 6 0 0 68 18 232
2017 Other services to the public 27 38 14 12 8 0 1 66 20 287
2017 None of the above 29 33 17 12 8 0 0 63 20 534
2014 Client contact centre 25 27 19 19 10 0 0 52 29 339
2014 Health care practitioners 34 37 21 4 4 0 0 70 9 20
2014 Federal regulators 27 43 6 19 3 3 0 72 22 39
2014 Compliance, inspection and enforcement 26 42 14 9 6 1 1 69 16 97
2014 Communications or public affairs 24 47 12 9 8 0 0 70 18 124
2014 Access to information and privacy 30 39 18 6 6 0 0 70 13 80
2014 Security 24 40 20 7 8 1 0 65 15 82
2014 Science and technology 10 30 16 30 14 0 0 40 44 20
2014 Legal services 9 61 11 10 9 0 0 71 19 21
2014 Administration and operations 25 36 15 15 9 0 0 60 24 1611
2014 Human resources 35 34 16 9 5 1 0 70 14 199
2014 Financial management 28 46 14 6 5 0 0 75 10 193
2014 Procurement 18 37 23 15 0 6 0 59 16 21
2014 Materiel management 31 45 8 8 8 0 0 76 16 13
2014 Information management 25 35 16 14 9 1 0 61 23 161
2014 Information technology 24 38 17 11 10 0 0 62 21 256
2014 Internal audit 24 31 19 20 6 0 0 55 26 16
2014 Evaluation 42 31 12 9 7 0 0 73 16 60
2014 Other services to the public 26 34 15 15 9 0 0 61 24 558
2014 None of the above 29 35 17 11 8 0 0 64 19 826

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 36 9 4 2 0 0 84 6 509
2020 Health care practitioners 40 55 0 5 0 0 0 95 5 20
2020 Federal regulators 36 35 0 25 4 0 0 71 29 20
2020 Compliance, inspection and enforcement 35 39 9 14 4 0 0 73 18 79
2020 Communications or public affairs 40 45 4 10 2 0 0 85 12 129
2020 Access to information and privacy 57 24 7 5 7 0 0 81 12 119
2020 Security 41 40 8 7 3 1 0 82 10 73
2020 Science and technology 42 45 7 0 6 0 0 88 6 15
2020 Legal services 45 44 7 5 0 0 0 88 5 42
2020 Administration and operations 38 42 10 9 2 0 0 79 11 1921
2020 Human resources 46 40 6 6 1 0 0 87 7 294
2020 Financial management 46 43 6 2 2 0 0 89 5 169
2020 Procurement 40 44 12 4 0 0 0 84 4 25
2020 Materiel management 41 40 14 5 0 0 0 81 5 22
2020 Information management 48 31 9 9 3 0 0 79 12 128
2020 Information technology 35 39 13 8 5 0 0 75 13 268
2020 Internal audit 66 22 0 13 0 0 0 87 13 23
2020 Evaluation 47 27 5 17 5 0 0 74 21 41
2020 Data sciences 42 35 9 8 6 0 0 77 14 87
2020 Policy 32 43 10 11 3 0 0 75 15 403
2020 Project management 33 41 12 10 3 0 0 74 14 313
2020 Other services to the public 48 37 10 3 2 0 0 85 5 300
2020 None of the above 41 37 11 8 4 0 0 78 12 480
2019 Client contact centre 42 41 9 6 3 0 0 83 8 453
2019 Health care practitioners 53 38 4 4 0 0 0 91 4 24
2019 Federal regulators 57 33 11 0 0 0 0 89 0 28
2019 Compliance, inspection and enforcement 39 37 10 7 5 1 0 77 13 95
2019 Communications or public affairs 39 45 7 8 2 0 0 84 10 118
2019 Access to information and privacy 56 31 4 5 4 0 0 87 9 123
2019 Security 35 38 14 11 3 0 0 73 13 74
2019 Science and technology 20 32 24 13 12 0 0 52 24 16
2019 Legal services 40 31 14 11 4 0 0 71 15 29
2019 Administration and operations 40 42 9 8 2 0 0 82 9 1748
2019 Human resources 44 40 8 4 4 0 0 84 8 255
2019 Financial management 38 45 7 8 1 0 0 83 10 178
2019 Procurement 42 47 11 0 0 0 0 89 0 20
2019 Materiel management 63 37 0 0 0 0 0 100 0 19
2019 Information management 49 33 9 6 3 0 0 82 9 137
2019 Information technology 31 39 14 12 6 0 0 69 17 265
2019 Internal audit 52 40 4 4 0 0 0 91 4 26
2019 Evaluation 49 33 4 4 10 0 0 83 13 51
2019 Data sciences 34 36 13 12 5 0 0 70 17 79
2019 Policy 35 45 9 7 5 0 0 79 12 413
2019 Project management 32 44 8 10 6 1 0 76 16 297
2019 Other services to the public 43 36 12 6 3 0 0 79 9 301
2019 None of the above 43 36 10 7 4 0 0 79 11 511
2018 Client contact centre 43 36 12 5 4 0 0 79 9 346
2018 Health care practitioners 52 34 7 0 7 0 0 86 7 14
2018 Federal regulators 28 38 22 6 6 0 0 67 11 18
2018 Compliance, inspection and enforcement 39 42 7 8 5 0 0 80 13 85
2018 Communications or public affairs 44 37 9 5 6 0 0 80 11 102
2018 Access to information and privacy 39 42 10 2 6 1 0 81 8 88
2018 Security 35 44 10 8 3 0 0 79 11 82
2018 Legal services 29 41 4 22 0 3 0 73 23 28
2018 Administration and operations 34 42 11 8 4 0 0 77 12 1423
2018 Human resources 40 36 11 9 4 0 0 76 13 243
2018 Financial management 38 41 14 6 0 0 0 79 7 180
2018 Procurement 29 44 9 18 0 0 0 73 18 22
2018 Materiel management 40 21 23 16 0 0 0 61 16 13
2018 Information management 36 37 16 6 5 0 0 74 10 117
2018 Information technology 27 45 12 9 6 0 0 72 16 172
2018 Internal audit 62 31 6 0 0 0 0 94 0 15
2018 Evaluation 44 39 14 3 0 0 0 83 3 27
2018 Data sciences 28 35 18 10 6 2 0 65 17 58
2018 Policy 31 44 10 10 5 0 0 75 15 345
2018 Project management 31 37 14 15 4 0 0 67 19 187
2018 Other services to the public 43 35 9 9 4 0 0 78 13 216
2018 None of the above 36 36 13 10 5 0 0 72 14 376
2017 Client contact centre 33 38 12 10 6 1 0 71 16 354
2017 Health care practitioners 46 43 0 11 0 0 0 89 11 17
2017 Federal regulators 53 40 0 7 0 0 0 93 7 15
2017 Compliance, inspection and enforcement 41 30 14 12 2 0 0 72 15 84
2017 Communications or public affairs 33 48 9 3 7 0 0 81 10 97
2017 Access to information and privacy 46 34 6 11 3 0 0 80 14 64
2017 Security 39 45 8 5 3 0 0 84 8 74
2017 Legal services 28 23 17 22 9 0 0 52 31 18
2017 Administration and operations 36 44 10 8 3 0 0 79 11 1581
2017 Human resources 38 46 8 5 2 0 0 84 8 207
2017 Financial management 35 50 9 4 2 0 0 85 6 180
2017 Procurement 37 50 13 0 0 0 0 87 0 23
2017 Materiel management 33 48 12 6 0 0 0 82 6 17
2017 Information management 38 43 7 9 3 0 0 81 12 133
2017 Information technology 33 38 13 10 6 0 0 71 16 208
2017 Internal audit 59 29 6 6 0 0 0 88 6 17
2017 Evaluation 37 48 12 0 3 0 0 85 3 33
2017 Data sciences 37 47 11 5 0 0 0 84 5 51
2017 Policy 33 41 12 10 4 0 0 74 13 311
2017 Project management 27 42 15 11 4 0 0 69 16 232
2017 Other services to the public 41 43 6 6 4 0 0 84 10 287
2017 None of the above 43 35 9 8 4 0 0 78 12 534

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 36 9 3 1 0 0 87 4 507
2020 Health care practitioners 56 44 0 0 0 0 0 100 0 20
2020 Federal regulators 53 26 0 10 11 0 0 79 21 19
2020 Compliance, inspection and enforcement 40 39 9 5 6 0 0 80 12 80
2020 Communications or public affairs 57 32 6 5 0 0 0 89 5 130
2020 Access to information and privacy 59 30 3 3 3 1 0 90 7 120
2020 Security 60 26 12 1 0 0 0 86 1 73
2020 Science and technology 46 48 6 0 0 0 0 94 0 15
2020 Legal services 60 37 0 2 0 0 0 98 2 41
2020 Administration and operations 53 36 6 4 1 0 0 89 5 1914
2020 Human resources 54 35 7 3 1 0 0 89 4 291
2020 Financial management 53 38 7 1 2 0 0 91 2 168
2020 Procurement 52 32 12 4 0 0 0 84 4 25
2020 Materiel management 63 32 0 5 0 0 0 95 5 22
2020 Information management 57 29 6 3 3 2 0 88 6 128
2020 Information technology 52 32 10 3 2 1 0 85 6 267
2020 Internal audit 64 22 5 4 5 0 0 86 9 22
2020 Evaluation 69 22 0 9 0 0 0 91 9 41
2020 Data sciences 51 40 5 4 0 0 0 91 4 88
2020 Policy 47 40 8 4 1 0 0 87 5 406
2020 Project management 51 37 8 3 1 0 0 87 5 312
2020 Other services to the public 62 30 7 2 0 0 0 91 2 301
2020 None of the above 53 34 8 4 2 0 0 87 6 482
2019 Client contact centre 48 34 10 5 4 0 0 82 9 452
2019 Health care practitioners 55 41 4 0 0 0 0 96 0 25
2019 Federal regulators 64 22 14 0 0 0 0 86 0 28
2019 Compliance, inspection and enforcement 50 32 9 4 4 0 0 82 8 95
2019 Communications or public affairs 50 40 4 3 2 1 0 91 5 119
2019 Access to information and privacy 63 26 4 4 3 0 0 89 7 123
2019 Security 49 38 9 4 0 0 0 86 4 72
2019 Science and technology 32 49 7 6 6 0 0 81 13 16
2019 Legal services 41 47 4 4 4 0 0 89 8 28
2019 Administration and operations 52 36 7 4 1 0 0 88 5 1747
2019 Human resources 50 39 5 4 1 0 0 90 6 254
2019 Financial management 47 43 6 2 2 0 0 90 4 178
2019 Procurement 53 29 9 4 4 0 0 82 9 20
2019 Materiel management 53 29 18 0 0 0 0 82 0 19
2019 Information management 53 36 7 4 1 0 0 88 5 136
2019 Information technology 44 40 9 6 1 0 0 84 7 267
2019 Internal audit 68 28 4 0 0 0 0 96 0 26
2019 Evaluation 47 40 7 2 4 0 0 87 5 52
2019 Data sciences 46 37 10 6 1 0 0 82 7 80
2019 Policy 49 39 6 4 2 0 0 89 6 414
2019 Project management 49 35 8 5 3 0 0 85 7 296
2019 Other services to the public 54 32 6 5 2 1 0 87 7 305
2019 None of the above 54 31 8 5 2 0 0 85 7 509
2018 Client contact centre 47 35 11 3 2 1 0 83 6 348
2018 Health care practitioners 52 41 7 0 0 0 0 93 0 14
2018 Federal regulators 47 36 11 0 6 0 0 84 6 18
2018 Compliance, inspection and enforcement 62 26 7 3 2 0 0 88 5 85
2018 Communications or public affairs 53 35 9 2 1 0 0 88 3 102
2018 Access to information and privacy 58 28 7 4 3 0 0 86 7 88
2018 Security 52 37 8 4 0 0 0 88 4 84
2018 Legal services 48 45 8 0 0 0 0 92 0 28
2018 Administration and operations 52 37 7 3 1 0 0 89 4 1415
2018 Human resources 50 41 6 3 1 0 0 90 3 242
2018 Financial management 49 41 9 1 0 0 0 90 1 178
2018 Procurement 32 51 13 4 0 0 0 82 4 22
2018 Materiel management 37 46 17 0 0 0 0 83 0 13
2018 Information management 47 36 11 4 2 0 0 83 7 118
2018 Information technology 48 36 8 4 3 1 0 85 7 173
2018 Internal audit 69 31 0 0 0 0 0 100 0 15
2018 Evaluation 46 44 3 7 0 0 0 90 7 27
2018 Data sciences 44 46 2 8 0 0 0 90 8 59
2018 Policy 48 42 3 4 3 0 0 90 7 345
2018 Project management 49 37 5 7 2 0 0 86 10 191
2018 Other services to the public 51 39 4 3 3 0 0 90 6 216
2018 None of the above 50 31 9 7 4 0 0 81 10 377
2017 Client contact centre 40 37 10 7 5 0 0 77 13 353
2017 Health care practitioners 49 39 0 12 0 0 0 88 12 17
2017 Federal regulators 60 27 0 13 0 0 0 87 13 15
2017 Compliance, inspection and enforcement 53 32 10 2 3 0 0 84 6 84
2017 Communications or public affairs 48 39 3 4 6 0 0 87 10 97
2017 Access to information and privacy 52 34 6 3 5 0 0 86 8 64
2017 Security 43 45 7 4 0 1 0 89 4 74
2017 Legal services 33 45 5 17 0 0 0 78 17 18
2017 Administration and operations 51 37 6 4 2 0 0 88 6 1581
2017 Human resources 48 37 8 4 2 0 1 86 6 208
2017 Financial management 47 43 7 1 2 0 0 90 3 181
2017 Procurement 60 36 4 0 0 0 0 96 0 23
2017 Materiel management 53 28 7 5 6 0 0 82 11 17
2017 Information management 46 40 8 4 0 2 0 88 4 133
2017 Information technology 41 41 7 7 3 0 0 83 10 209
2017 Internal audit 71 17 12 0 0 0 0 88 0 17
2017 Evaluation 57 40 0 3 0 0 0 97 3 33
2017 Data sciences 47 50 2 0 2 0 0 96 2 50
2017 Policy 49 38 7 5 2 0 0 87 6 308
2017 Project management 40 43 8 6 2 0 0 83 8 232
2017 Other services to the public 52 37 6 3 1 0 0 90 4 287
2017 None of the above 54 30 8 4 4 0 0 84 8 534
2014 Client contact centre 36 36 13 8 5 1 0 74 13 339
2014 Health care practitioners 65 26 4 4 0 0 0 91 4 20
2014 Federal regulators 58 28 8 3 3 0 0 86 5 39
2014 Compliance, inspection and enforcement 45 40 8 7 0 0 0 85 7 97
2014 Communications or public affairs 38 45 10 5 2 0 0 83 7 125
2014 Access to information and privacy 60 25 9 0 5 0 1 86 5 80
2014 Security 42 37 10 4 8 0 0 79 11 82
2014 Science and technology 35 46 14 5 0 0 0 81 5 20
2014 Legal services 51 34 16 0 0 0 0 84 0 21
2014 Administration and operations 47 39 8 4 2 0 0 86 6 1609
2014 Human resources 40 41 11 4 2 0 1 83 6 200
2014 Financial management 39 47 9 4 1 0 0 86 5 193
2014 Procurement 31 45 10 14 0 0 0 76 14 21
2014 Materiel management 45 39 16 0 0 0 0 84 0 13
2014 Information management 41 42 8 5 2 1 0 84 7 161
2014 Information technology 41 38 10 7 3 0 0 80 10 256
2014 Internal audit 51 30 6 6 7 0 0 81 13 16
2014 Evaluation 55 28 8 6 3 0 0 83 9 60
2014 Other services to the public 52 34 8 4 1 1 0 87 5 560
2014 None of the above 48 38 8 3 2 1 0 87 5 826

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 37 16 8 4 0 0 71 13 510
2020 Health care practitioners 34 46 19 0 0 0 0 81 0 20
2020 Federal regulators 36 25 14 16 10 0 0 60 25 20
2020 Compliance, inspection and enforcement 25 33 15 18 9 0 0 58 27 79
2020 Communications or public affairs 47 32 8 9 4 0 0 79 13 131
2020 Access to information and privacy 52 27 8 8 4 0 0 79 12 119
2020 Security 36 38 14 8 4 0 0 74 12 73
2020 Science and technology 42 22 20 16 0 0 0 64 16 14
2020 Legal services 35 39 12 7 7 0 0 74 14 42
2020 Administration and operations 36 35 13 10 6 0 0 71 16 1921
2020 Human resources 44 38 10 5 3 0 0 82 8 294
2020 Financial management 43 38 12 3 4 0 0 81 6 169
2020 Procurement 33 36 16 8 8 0 0 68 16 25
2020 Materiel management 36 29 31 0 5 0 0 64 5 22
2020 Information management 52 26 6 7 8 1 0 79 15 128
2020 Information technology 39 36 14 6 4 0 0 76 10 269
2020 Internal audit 52 39 4 4 0 0 0 92 4 23
2020 Evaluation 52 20 20 2 5 0 0 72 7 40
2020 Data sciences 47 27 11 10 4 0 0 74 15 88
2020 Policy 42 39 9 8 3 0 0 80 11 405
2020 Project management 38 35 15 8 4 0 0 72 13 313
2020 Other services to the public 39 34 14 8 6 0 0 73 13 297
2020 None of the above 38 35 12 10 5 0 0 73 15 483
2019 Client contact centre 31 33 19 9 7 0 0 64 16 455
2019 Health care practitioners 59 33 8 0 0 0 0 92 0 24
2019 Federal regulators 48 29 11 7 0 0 4 80 8 28
2019 Compliance, inspection and enforcement 36 37 10 8 8 1 0 74 17 95
2019 Communications or public affairs 52 27 11 7 3 0 0 79 10 118
2019 Access to information and privacy 39 30 13 14 3 0 0 70 17 122
2019 Security 36 32 14 14 4 0 0 68 18 74
2019 Science and technology 26 38 24 6 6 0 0 64 13 16
2019 Legal services 30 34 15 11 11 0 0 64 22 29
2019 Administration and operations 35 34 14 10 6 0 0 69 16 1753
2019 Human resources 41 39 11 5 5 0 0 80 10 256
2019 Financial management 38 43 10 6 3 0 0 81 9 176
2019 Procurement 32 39 24 4 0 0 0 71 4 20
2019 Materiel management 46 27 16 12 0 0 0 72 12 19
2019 Information management 40 29 13 9 9 0 0 69 18 137
2019 Information technology 33 37 14 11 5 0 0 70 16 268
2019 Internal audit 67 17 8 7 0 0 0 85 7 26
2019 Evaluation 26 29 23 16 5 0 0 56 21 52
2019 Data sciences 38 35 12 7 8 0 0 73 15 81
2019 Policy 43 36 9 8 4 0 0 79 12 415
2019 Project management 39 32 13 7 8 1 0 71 15 298
2019 Other services to the public 33 34 14 9 10 0 0 67 19 303
2019 None of the above 37 31 15 10 7 0 0 68 17 511
2018 Client contact centre 29 33 16 13 9 0 0 63 22 349
2018 Health care practitioners 36 49 7 7 0 0 0 86 7 14
2018 Federal regulators 28 26 35 6 6 0 0 54 11 18
2018 Compliance, inspection and enforcement 34 32 17 8 8 0 0 66 17 83
2018 Communications or public affairs 43 36 7 10 4 0 0 80 14 102
2018 Access to information and privacy 31 39 14 9 6 0 0 71 16 87
2018 Security 38 33 11 12 6 0 0 71 18 84
2018 Legal services 34 50 4 0 11 0 0 84 11 28
2018 Administration and operations 30 37 14 11 8 0 0 67 19 1413
2018 Human resources 42 36 11 7 2 1 0 79 10 239
2018 Financial management 40 40 10 8 1 0 0 81 9 179
2018 Procurement 19 45 18 4 13 0 0 64 18 22
2018 Materiel management 33 43 23 0 0 0 0 77 0 13
2018 Information management 41 30 12 9 7 1 0 72 16 118
2018 Information technology 32 40 14 7 6 0 0 72 14 173
2018 Internal audit 53 35 6 6 0 0 0 87 6 15
2018 Evaluation 25 48 8 14 4 0 0 73 18 27
2018 Data sciences 44 28 8 11 8 0 0 73 19 59
2018 Policy 41 38 10 7 4 0 0 79 11 344
2018 Project management 29 38 13 14 5 0 0 67 19 189
2018 Other services to the public 32 36 9 9 13 0 0 69 22 214
2018 None of the above 31 29 17 12 10 1 0 61 23 374
2017 Client contact centre 24 29 20 15 11 0 0 54 27 354
2017 Health care practitioners 42 46 0 0 12 0 0 88 12 17
2017 Federal regulators 33 21 19 0 27 0 0 54 27 15
2017 Compliance, inspection and enforcement 40 31 13 10 6 0 0 71 16 84
2017 Communications or public affairs 31 43 8 7 10 0 0 75 17 97
2017 Access to information and privacy 36 39 11 6 6 2 0 77 12 64
2017 Security 34 38 15 9 3 1 0 73 12 74
2017 Legal services 28 40 0 5 26 0 0 69 31 18
2017 Administration and operations 29 38 14 11 7 0 0 68 18 1580
2017 Human resources 45 34 10 8 3 0 0 79 11 208
2017 Financial management 41 41 12 4 3 0 0 82 6 181
2017 Procurement 35 53 8 4 0 0 0 88 4 23
2017 Materiel management 33 44 12 0 11 0 0 77 11 17
2017 Information management 40 37 10 6 6 0 0 77 13 133
2017 Information technology 31 36 18 6 8 1 0 67 14 209
2017 Internal audit 65 17 12 6 0 0 0 82 6 17
2017 Evaluation 35 40 9 3 13 0 0 75 16 32
2017 Data sciences 35 42 14 7 2 0 0 77 9 51
2017 Policy 35 46 8 6 4 0 0 82 11 311
2017 Project management 27 39 13 11 9 0 0 66 21 232
2017 Other services to the public 31 37 14 11 6 0 0 68 17 287
2017 None of the above 32 33 14 11 10 1 0 66 20 534

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 31 15 3 1 0 0 81 4 503
2020 Health care practitioners 66 19 15 0 0 0 0 85 0 20
2020 Federal regulators 55 26 9 0 10 0 0 80 10 20
2020 Compliance, inspection and enforcement 44 37 8 6 4 0 0 81 10 80
2020 Communications or public affairs 52 29 9 9 1 0 0 82 9 130
2020 Access to information and privacy 64 20 11 3 2 0 0 84 5 119
2020 Security 64 22 11 1 1 0 0 86 3 73
2020 Science and technology 64 36 0 0 0 0 0 100 0 14
2020 Legal services 51 37 7 5 0 0 0 88 5 42
2020 Administration and operations 57 29 9 3 2 0 0 86 5 1910
2020 Human resources 55 32 8 4 1 0 0 87 5 294
2020 Financial management 59 33 5 1 2 0 0 92 3 168
2020 Procurement 40 36 12 8 4 0 0 76 12 25
2020 Materiel management 54 41 5 0 0 0 0 95 0 22
2020 Information management 65 25 7 1 2 0 0 90 3 129
2020 Information technology 58 28 11 2 2 0 0 85 4 268
2020 Internal audit 61 26 4 0 9 0 0 87 9 23
2020 Evaluation 60 25 10 5 0 0 0 85 5 40
2020 Data sciences 65 19 9 6 1 0 0 84 7 86
2020 Policy 50 39 7 3 1 0 0 89 4 404
2020 Project management 50 36 10 3 1 0 0 86 4 309
2020 Other services to the public 61 29 8 2 1 0 0 90 3 296
2020 None of the above 61 27 9 3 1 0 0 87 4 480
2019 Client contact centre 50 34 11 2 3 0 0 83 5 453
2019 Health care practitioners 59 33 4 4 0 0 0 92 4 24
2019 Federal regulators 60 36 4 0 0 0 0 96 0 28
2019 Compliance, inspection and enforcement 52 28 12 5 2 0 0 81 8 92
2019 Communications or public affairs 51 38 9 1 2 0 0 89 3 117
2019 Access to information and privacy 60 23 8 6 3 0 0 83 9 121
2019 Security 67 25 3 5 0 0 0 92 5 73
2019 Science and technology 45 36 13 0 6 0 0 81 6 16
2019 Legal services 47 39 11 0 4 0 0 86 4 29
2019 Administration and operations 58 28 9 3 2 0 0 86 5 1743
2019 Human resources 55 34 8 2 1 0 0 88 4 256
2019 Financial management 54 35 8 1 2 0 0 90 3 177
2019 Procurement 49 22 29 0 0 0 0 71 0 20
2019 Materiel management 65 35 0 0 0 0 0 100 0 19
2019 Information management 55 34 9 2 1 0 0 89 3 136
2019 Information technology 54 30 10 5 1 0 0 83 7 266
2019 Internal audit 70 22 8 0 0 0 0 92 0 26
2019 Evaluation 58 27 10 4 2 0 0 85 6 52
2019 Data sciences 50 37 10 2 0 0 0 87 2 81
2019 Policy 55 31 9 3 1 0 0 87 4 412
2019 Project management 56 30 8 3 2 0 0 86 6 294
2019 Other services to the public 59 28 7 3 3 0 0 87 6 302
2019 None of the above 61 26 8 3 2 0 0 87 5 509
2018 Client contact centre 49 34 8 5 4 0 0 83 8 346
2018 Health care practitioners 42 43 15 0 0 0 0 85 0 13
2018 Federal regulators 40 38 16 0 6 0 0 78 6 18
2018 Compliance, inspection and enforcement 56 35 7 1 1 0 0 91 2 85
2018 Communications or public affairs 47 40 9 3 1 0 0 87 4 101
2018 Access to information and privacy 52 37 7 2 2 0 0 88 4 86
2018 Security 58 33 6 1 1 0 0 92 2 84
2018 Legal services 38 46 12 0 4 0 0 84 4 28
2018 Administration and operations 55 33 7 4 2 0 0 87 6 1405
2018 Human resources 52 32 10 5 1 0 0 84 6 241
2018 Financial management 53 34 8 4 1 0 0 87 5 178
2018 Procurement 20 55 12 9 4 0 0 75 13 22
2018 Materiel management 40 53 0 0 7 0 0 93 7 13
2018 Information management 58 28 9 3 2 0 0 86 5 118
2018 Information technology 52 34 7 3 3 0 0 86 6 172
2018 Internal audit 65 28 6 0 0 0 0 94 0 15
2018 Evaluation 37 49 11 4 0 0 0 85 4 27
2018 Data sciences 49 41 7 4 0 0 0 89 4 57
2018 Policy 48 38 8 3 2 0 0 87 5 340
2018 Project management 46 33 14 4 3 0 0 80 6 191
2018 Other services to the public 57 29 7 3 4 0 0 86 7 215
2018 None of the above 51 32 10 4 3 0 0 83 7 374
2017 Client contact centre 50 34 10 4 2 0 0 84 6 353
2017 Health care practitioners 43 50 0 7 0 0 0 93 7 17
2017 Federal regulators 68 26 6 0 0 0 0 94 0 15
2017 Compliance, inspection and enforcement 56 35 6 0 3 0 0 91 3 83
2017 Communications or public affairs 49 32 13 3 4 0 0 80 7 95
2017 Access to information and privacy 50 38 5 5 3 0 0 88 8 64
2017 Security 54 33 9 4 0 0 0 87 4 74
2017 Legal services 66 24 10 0 0 0 0 90 0 17
2017 Administration and operations 56 32 8 2 1 0 0 88 4 1576
2017 Human resources 55 36 8 1 1 0 0 90 2 208
2017 Financial management 57 35 6 2 0 0 0 92 2 180
2017 Procurement 36 43 13 8 0 0 0 79 8 23
2017 Materiel management 45 31 12 0 11 0 0 77 11 17
2017 Information management 60 30 6 1 3 0 0 90 4 133
2017 Information technology 55 32 8 3 1 0 0 87 5 209
2017 Internal audit 82 18 0 0 0 0 0 100 0 17
2017 Evaluation 64 21 12 3 0 0 0 85 3 33
2017 Data sciences 68 29 4 0 0 0 0 96 0 51
2017 Policy 48 40 8 3 1 0 0 88 4 310
2017 Project management 44 39 11 3 3 0 0 83 6 232
2017 Other services to the public 62 27 8 2 1 0 0 89 3 287
2017 None of the above 60 28 7 3 2 1 0 89 4 534
2014 Client contact centre 52 30 11 5 2 1 0 83 7 339
2014 Health care practitioners 71 15 6 9 0 0 0 85 9 20
2014 Federal regulators 64 25 3 8 0 0 0 89 8 39
2014 Compliance, inspection and enforcement 55 36 4 4 1 0 0 91 5 97
2014 Communications or public affairs 46 36 13 4 1 0 0 82 5 125
2014 Access to information and privacy 63 25 6 5 0 0 0 88 5 80
2014 Security 64 24 8 1 1 1 0 90 3 82
2014 Science and technology 45 45 5 0 5 0 0 89 5 20
2014 Legal services 56 28 16 0 0 0 0 84 0 21
2014 Administration and operations 63 27 7 2 1 0 0 91 3 1612
2014 Human resources 59 28 8 4 1 0 0 88 4 200
2014 Financial management 58 30 9 2 1 0 0 88 3 193
2014 Procurement 59 23 8 10 0 0 0 82 10 21
2014 Materiel management 54 22 17 0 8 0 0 76 8 13
2014 Information management 60 30 6 2 1 0 0 90 3 161
2014 Information technology 56 29 10 3 2 0 0 85 5 255
2014 Internal audit 63 31 6 0 0 0 0 94 0 16
2014 Evaluation 68 24 2 3 3 0 0 92 6 60
2014 Other services to the public 67 25 5 3 1 0 0 91 4 560
2014 None of the above 63 26 7 1 1 0 0 90 3 826

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 31 19 14 7 1 1 59 21 508
2020 Health care practitioners 40 54 0 0 0 0 6 100 0 20
2020 Federal regulators 21 29 15 20 15 0 0 50 35 20
2020 Compliance, inspection and enforcement 31 32 14 12 10 0 0 64 22 77
2020 Communications or public affairs 40 39 10 8 3 0 0 79 11 130
2020 Access to information and privacy 41 32 11 11 4 0 1 74 15 120
2020 Security 43 31 15 7 4 0 0 74 11 73
2020 Science and technology 39 35 26 0 0 0 0 74 0 15
2020 Legal services 41 36 12 9 2 0 0 77 11 42
2020 Administration and operations 32 39 15 9 5 0 0 71 14 1917
2020 Human resources 46 33 12 6 3 1 0 79 9 293
2020 Financial management 49 34 10 6 2 0 0 83 8 169
2020 Procurement 20 40 32 8 0 0 0 60 8 25
2020 Materiel management 31 46 23 0 0 0 0 77 0 22
2020 Information management 42 34 11 5 6 1 0 77 12 127
2020 Information technology 36 42 9 7 5 1 0 79 12 268
2020 Internal audit 49 43 0 0 9 0 0 91 9 23
2020 Evaluation 28 40 17 8 7 0 0 68 15 41
2020 Data sciences 48 36 7 5 4 0 0 85 8 87
2020 Policy 38 42 11 7 2 0 0 80 9 406
2020 Project management 36 41 14 6 3 0 0 78 9 311
2020 Other services to the public 34 34 18 7 5 0 1 69 12 300
2020 None of the above 34 36 14 10 4 1 1 71 14 479
2019 Client contact centre 27 30 21 11 9 0 1 58 20 451
2019 Health care practitioners 30 48 13 9 0 0 0 79 9 23
2019 Federal regulators 52 22 22 4 0 0 0 74 4 28
2019 Compliance, inspection and enforcement 32 43 11 3 9 0 1 76 13 95
2019 Communications or public affairs 45 41 6 4 4 0 0 86 8 119
2019 Access to information and privacy 31 38 18 8 6 0 0 69 13 124
2019 Security 38 35 11 9 7 0 0 73 16 73
2019 Science and technology 19 63 5 6 6 0 0 82 13 16
2019 Legal services 40 32 4 19 6 0 0 72 24 29
2019 Administration and operations 32 37 15 10 5 0 0 69 15 1752
2019 Human resources 41 35 12 7 4 0 0 76 11 255
2019 Financial management 40 45 9 5 2 1 0 85 6 176
2019 Procurement 23 28 26 16 0 0 7 55 17 19
2019 Materiel management 42 34 12 12 0 0 0 77 12 19
2019 Information management 38 33 15 9 5 1 0 71 14 137
2019 Information technology 35 39 12 9 5 0 0 74 14 266
2019 Internal audit 54 39 4 4 0 0 0 93 4 26
2019 Evaluation 26 39 10 16 10 0 0 65 25 51
2019 Data sciences 35 36 8 13 6 0 1 73 19 81
2019 Policy 38 41 8 7 5 0 0 80 12 416
2019 Project management 36 38 10 9 6 0 0 74 16 298
2019 Other services to the public 33 35 12 11 8 1 1 68 19 302
2019 None of the above 34 33 16 9 7 0 1 67 16 508
2018 Client contact centre 22 32 17 16 11 1 1 55 28 348
2018 Health care practitioners 22 56 0 21 0 0 0 79 21 14
2018 Federal regulators 39 32 12 6 11 0 0 71 17 18
2018 Compliance, inspection and enforcement 30 32 15 15 7 0 0 62 23 85
2018 Communications or public affairs 44 35 10 6 5 0 0 80 11 102
2018 Access to information and privacy 36 32 22 7 3 0 0 68 10 85
2018 Security 46 34 7 10 2 0 0 81 13 84
2018 Legal services 37 42 9 9 4 0 0 79 13 28
2018 Administration and operations 30 36 14 11 8 0 0 66 19 1410
2018 Human resources 41 34 12 8 4 0 0 75 12 242
2018 Financial management 38 40 13 6 2 0 1 79 8 175
2018 Procurement 0 50 22 18 11 0 0 50 28 22
2018 Materiel management 23 54 14 0 9 0 0 77 9 13
2018 Information management 34 33 16 8 7 2 0 68 15 118
2018 Information technology 31 43 16 6 3 0 0 74 10 172
2018 Internal audit 50 33 17 0 0 0 0 83 0 14
2018 Evaluation 25 44 3 20 7 0 0 69 28 27
2018 Data sciences 37 35 10 12 6 0 0 72 18 59
2018 Policy 37 42 9 8 3 0 0 79 12 343
2018 Project management 31 38 15 8 7 0 0 70 15 191
2018 Other services to the public 29 34 15 10 11 0 0 63 22 215
2018 None of the above 28 29 20 12 11 0 0 57 23 373
2017 Client contact centre 19 32 20 15 14 0 1 51 29 352
2017 Health care practitioners 41 30 0 22 7 0 0 71 29 17
2017 Federal regulators 34 33 19 7 7 0 0 67 13 15
2017 Compliance, inspection and enforcement 35 37 11 11 6 0 0 71 17 83
2017 Communications or public affairs 38 43 5 10 4 0 0 81 14 96
2017 Access to information and privacy 41 31 16 6 3 2 2 74 9 64
2017 Security 32 40 14 8 5 0 0 73 14 72
2017 Legal services 38 15 5 20 23 0 0 53 42 17
2017 Administration and operations 31 37 14 11 6 0 0 68 17 1573
2017 Human resources 38 42 9 8 2 1 0 81 9 208
2017 Financial management 45 38 10 4 3 0 0 83 8 179
2017 Procurement 22 53 21 4 0 0 0 75 4 23
2017 Materiel management 23 39 20 12 6 0 0 62 18 17
2017 Information management 36 44 12 6 1 0 1 80 7 133
2017 Information technology 34 39 9 12 5 0 0 74 17 209
2017 Internal audit 53 41 6 0 0 0 0 94 0 17
2017 Evaluation 30 43 12 9 6 0 0 73 15 33
2017 Data sciences 37 45 9 9 0 0 0 82 9 51
2017 Policy 36 43 11 7 2 1 0 79 9 310
2017 Project management 34 39 11 7 8 0 0 73 16 231
2017 Other services to the public 32 34 15 12 6 0 1 67 18 288
2017 None of the above 32 38 12 9 8 1 1 71 17 534
2014 Client contact centre 19 29 19 16 13 1 2 50 30 339
2014 Health care practitioners 35 31 23 10 0 0 0 66 10 20
2014 Federal regulators 25 48 14 8 5 0 0 73 13 39
2014 Compliance, inspection and enforcement 28 40 15 14 3 0 1 68 17 97
2014 Communications or public affairs 24 48 14 8 4 1 1 73 12 125
2014 Access to information and privacy 36 39 12 4 5 2 1 78 9 78
2014 Security 31 41 11 9 6 1 0 73 16 82
2014 Science and technology 25 25 20 20 9 0 0 51 29 20
2014 Legal services 20 42 19 10 9 0 0 62 19 21
2014 Administration and operations 26 42 13 12 6 0 0 68 18 1612
2014 Human resources 35 38 14 6 6 1 0 73 12 200
2014 Financial management 33 43 15 7 2 0 0 76 9 192
2014 Procurement 21 28 16 18 16 0 0 49 34 21
2014 Materiel management 37 42 6 8 8 0 0 79 15 13
2014 Information management 20 44 17 11 7 0 1 65 18 161
2014 Information technology 26 45 10 14 5 0 0 71 19 256
2014 Internal audit 30 25 19 19 7 0 0 55 26 16
2014 Evaluation 32 44 12 5 5 2 0 77 11 60
2014 Other services to the public 25 39 14 15 7 0 1 65 21 560
2014 None of the above 27 43 13 10 6 1 1 71 16 825

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 33 18 12 7 0 1 63 19 507
2020 Health care practitioners 51 44 0 0 0 0 6 100 0 20
2020 Federal regulators 35 15 30 5 15 0 0 51 20 20
2020 Compliance, inspection and enforcement 35 35 11 13 6 0 0 70 19 80
2020 Communications or public affairs 47 32 10 8 3 0 0 79 11 130
2020 Access to information and privacy 47 30 12 5 5 1 0 78 10 120
2020 Security 49 21 17 8 5 0 0 70 13 73
2020 Science and technology 52 28 13 7 0 0 0 81 7 15
2020 Legal services 40 41 13 6 0 0 0 81 6 42
2020 Administration and operations 37 34 16 8 5 0 0 71 13 1923
2020 Human resources 54 29 10 4 2 0 0 83 7 294
2020 Financial management 54 30 11 4 1 0 0 84 5 168
2020 Procurement 40 28 24 8 0 0 0 68 8 25
2020 Materiel management 40 36 24 0 0 0 0 76 0 22
2020 Information management 49 30 11 5 5 2 0 80 9 128
2020 Information technology 40 34 15 5 5 0 0 75 10 269
2020 Internal audit 57 22 9 13 0 0 0 78 13 23
2020 Evaluation 46 34 7 7 5 0 0 81 12 41
2020 Data sciences 52 32 12 2 2 0 0 84 5 88
2020 Policy 42 40 10 6 2 0 0 82 8 405
2020 Project management 41 40 11 5 3 0 0 81 8 312
2020 Other services to the public 36 35 15 8 4 1 1 72 12 301
2020 None of the above 37 32 16 9 5 0 1 69 14 478
2019 Client contact centre 27 35 17 11 9 0 1 62 21 456
2019 Health care practitioners 43 45 7 4 0 0 0 88 4 25
2019 Federal regulators 49 29 22 0 0 0 0 78 0 28
2019 Compliance, inspection and enforcement 42 36 13 2 5 0 1 79 8 95
2019 Communications or public affairs 52 32 8 5 2 0 0 84 8 119
2019 Access to information and privacy 36 37 14 7 6 0 0 73 13 124
2019 Security 43 27 18 8 4 0 0 70 12 74
2019 Science and technology 37 44 7 0 13 0 0 81 13 16
2019 Legal services 37 39 4 7 13 0 0 76 20 29
2019 Administration and operations 37 33 16 9 4 0 0 70 14 1752
2019 Human resources 48 35 9 3 3 0 0 84 7 256
2019 Financial management 47 36 11 4 1 0 1 84 5 179
2019 Procurement 22 64 9 4 0 0 0 87 4 20
2019 Materiel management 52 37 12 0 0 0 0 88 0 19
2019 Information management 39 30 18 8 5 0 0 69 13 137
2019 Information technology 36 35 13 10 4 0 1 72 15 268
2019 Internal audit 58 31 11 0 0 0 0 89 0 26
2019 Evaluation 25 46 14 8 8 0 0 71 16 52
2019 Data sciences 42 31 14 8 5 0 0 73 13 81
2019 Policy 42 36 11 7 4 0 0 78 11 415
2019 Project management 43 34 10 8 4 0 0 77 13 297
2019 Other services to the public 36 30 18 7 8 0 0 66 15 303
2019 None of the above 38 30 15 10 6 0 1 69 16 510
2018 Client contact centre 26 33 15 15 10 0 1 60 25 344
2018 Health care practitioners 31 41 21 0 7 0 0 72 7 14
2018 Federal regulators 31 27 30 0 12 0 0 58 12 17
2018 Compliance, inspection and enforcement 37 27 21 10 6 0 0 63 16 85
2018 Communications or public affairs 50 26 14 5 6 0 0 76 11 102
2018 Access to information and privacy 35 35 18 6 5 1 0 71 12 87
2018 Security 50 26 11 9 4 0 0 76 13 83
2018 Legal services 30 40 16 3 8 3 0 72 12 28
2018 Administration and operations 36 32 17 9 6 0 0 68 16 1412
2018 Human resources 51 29 11 6 2 0 0 81 8 242
2018 Financial management 45 37 13 4 1 0 0 82 5 175
2018 Procurement 9 50 37 0 4 0 0 59 4 22
2018 Materiel management 23 63 14 0 0 0 0 86 0 13
2018 Information management 37 29 16 10 8 0 0 66 17 116
2018 Information technology 39 33 16 8 4 0 0 72 12 171
2018 Internal audit 60 31 9 0 0 0 0 91 0 15
2018 Evaluation 22 50 8 12 7 0 0 72 20 27
2018 Data sciences 44 32 13 5 6 0 0 76 11 59
2018 Policy 38 39 13 5 5 0 0 77 10 344
2018 Project management 37 33 17 9 4 0 0 71 13 190
2018 Other services to the public 31 37 14 7 11 0 0 68 18 216
2018 None of the above 31 30 19 11 8 0 1 62 19 375
2017 Client contact centre 26 33 19 12 9 0 1 59 21 353
2017 Health care practitioners 47 28 6 12 7 0 0 76 19 17
2017 Federal regulators 34 46 7 7 7 0 0 80 13 15
2017 Compliance, inspection and enforcement 31 30 18 16 5 0 0 61 20 83
2017 Communications or public affairs 35 45 3 9 8 0 0 80 17 96
2017 Access to information and privacy 44 33 13 5 3 0 3 79 8 64
2017 Security 35 37 20 4 3 0 1 73 7 74
2017 Legal services 38 20 15 10 18 0 0 57 28 17
2017 Administration and operations 36 34 16 9 5 0 0 70 15 1574
2017 Human resources 49 35 8 6 1 0 0 84 7 208
2017 Financial management 44 38 11 6 2 0 0 81 8 180
2017 Procurement 21 66 4 5 4 0 0 87 9 23
2017 Materiel management 35 41 18 0 6 0 0 75 6 17
2017 Information management 37 46 12 3 2 0 0 84 5 133
2017 Information technology 41 27 13 13 5 0 0 69 18 209
2017 Internal audit 57 31 12 0 0 0 0 88 0 17
2017 Evaluation 33 27 19 15 6 0 0 60 21 33
2017 Data sciences 40 35 14 9 0 2 0 77 9 51
2017 Policy 42 36 11 7 3 0 0 78 10 310
2017 Project management 34 41 11 7 5 0 0 76 12 231
2017 Other services to the public 34 37 13 8 6 0 1 72 15 288
2017 None of the above 38 33 15 7 7 0 0 72 14 534
2014 Client contact centre 24 32 20 12 9 0 2 58 22 339
2014 Health care practitioners 46 25 15 15 0 0 0 71 15 20
2014 Federal regulators 28 46 10 10 5 0 0 74 16 39
2014 Compliance, inspection and enforcement 37 30 13 11 6 0 2 69 18 97
2014 Communications or public affairs 32 36 16 11 5 0 0 68 17 125
2014 Access to information and privacy 39 37 16 4 4 0 0 76 8 80
2014 Security 36 42 11 6 6 0 0 77 12 81
2014 Science and technology 38 26 6 21 9 0 0 64 31 19
2014 Legal services 20 40 26 5 8 0 0 60 14 20
2014 Administration and operations 32 36 15 10 6 0 0 69 16 1612
2014 Human resources 38 37 15 4 6 0 0 75 10 200
2014 Financial management 38 46 10 3 3 0 0 84 6 192
2014 Procurement 24 21 15 19 21 0 0 45 40 20
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 30 40 10 12 8 0 0 70 20 161
2014 Information technology 32 40 14 7 7 0 0 71 14 256
2014 Internal audit 36 25 25 0 13 0 0 61 13 16
2014 Evaluation 42 33 12 8 5 0 0 75 14 60
2014 Other services to the public 29 35 16 12 6 0 0 65 18 559
2014 None of the above 34 37 15 8 5 0 1 72 13 826

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 38 14 7 3 0 0 76 10 509
2020 Health care practitioners 35 57 3 5 0 0 0 92 5 20
2020 Federal regulators 21 40 25 10 4 0 0 60 15 20
2020 Compliance, inspection and enforcement 27 38 20 5 10 0 0 65 15 79
2020 Communications or public affairs 44 37 8 11 1 0 0 80 12 131
2020 Access to information and privacy 50 25 10 4 7 2 2 78 11 119
2020 Security 50 30 11 4 6 0 0 79 10 72
2020 Science and technology 39 31 17 14 0 0 0 69 14 13
2020 Legal services 35 51 7 5 2 0 0 86 7 42
2020 Administration and operations 34 42 13 8 3 0 0 76 11 1913
2020 Human resources 48 37 7 6 2 0 0 86 8 292
2020 Financial management 50 36 8 4 3 0 0 86 6 168
2020 Procurement 40 29 24 4 4 0 0 68 8 25
2020 Materiel management 49 51 0 0 0 0 0 100 0 22
2020 Information management 52 30 7 8 2 1 1 83 10 128
2020 Information technology 37 37 15 6 5 0 0 74 11 269
2020 Internal audit 48 34 9 9 0 0 0 82 9 23
2020 Evaluation 39 42 10 5 5 0 0 81 9 41
2020 Data sciences 42 38 9 8 2 0 0 81 10 88
2020 Policy 37 42 12 5 2 1 1 81 7 403
2020 Project management 38 42 12 7 1 0 1 80 8 311
2020 Other services to the public 38 39 13 6 3 0 1 78 9 301
2020 None of the above 40 34 14 6 5 0 1 75 11 482
2019 Client contact centre 35 40 11 7 5 0 0 76 13 455
2019 Health care practitioners 39 44 13 4 0 0 0 83 4 25
2019 Federal regulators 41 39 15 0 4 0 0 81 4 28
2019 Compliance, inspection and enforcement 28 44 14 8 4 1 0 74 12 92
2019 Communications or public affairs 46 35 10 7 2 2 0 82 9 118
2019 Access to information and privacy 44 35 9 9 2 0 0 80 11 123
2019 Security 38 35 15 10 3 0 0 73 12 73
2019 Science and technology 26 55 13 0 6 0 0 81 6 16
2019 Legal services 33 45 4 11 7 0 0 78 19 29
2019 Administration and operations 35 41 13 8 3 0 0 76 11 1738
2019 Human resources 38 46 6 7 3 0 0 84 10 253
2019 Financial management 46 42 6 5 1 0 0 88 6 176
2019 Procurement 36 50 5 5 5 0 0 86 9 19
2019 Materiel management 56 33 4 0 0 0 6 95 0 18
2019 Information management 43 37 12 6 1 1 0 81 7 138
2019 Information technology 38 35 11 10 6 0 0 73 16 266
2019 Internal audit 51 32 13 4 0 0 0 83 4 25
2019 Evaluation 33 47 4 8 5 0 2 82 14 51
2019 Data sciences 35 38 18 5 5 0 0 72 9 81
2019 Policy 38 37 11 8 3 0 2 77 12 410
2019 Project management 34 42 11 8 4 1 0 76 12 297
2019 Other services to the public 38 39 12 5 6 0 0 77 11 301
2019 None of the above 40 34 15 8 3 0 0 74 11 505
2018 Client contact centre 33 37 16 7 7 0 0 70 14 346
2018 Health care practitioners 29 42 28 0 0 0 0 72 0 14
2018 Federal regulators 40 32 22 0 6 0 0 72 6 18
2018 Compliance, inspection and enforcement 28 39 15 8 10 0 0 67 18 83
2018 Communications or public affairs 53 21 11 11 4 0 0 74 14 102
2018 Access to information and privacy 41 35 14 6 4 0 0 76 10 86
2018 Security 42 40 5 10 3 0 0 82 13 82
2018 Legal services 35 46 4 11 0 3 0 84 12 28
2018 Administration and operations 32 37 16 10 5 0 0 70 15 1408
2018 Human resources 42 39 7 9 2 0 0 82 11 240
2018 Financial management 44 37 10 8 1 0 0 81 9 177
2018 Procurement 20 48 13 14 4 0 0 69 18 22
2018 Materiel management 30 63 0 7 0 0 0 93 7 13
2018 Information management 38 36 18 6 1 0 1 75 8 117
2018 Information technology 33 33 20 8 5 0 0 66 13 171
2018 Internal audit 56 38 6 0 0 0 0 94 0 15
2018 Evaluation 30 42 20 7 0 0 0 72 7 27
2018 Data sciences 39 30 15 8 6 0 2 70 15 58
2018 Policy 36 38 12 8 3 0 3 77 11 340
2018 Project management 31 34 19 12 4 0 0 65 16 191
2018 Other services to the public 32 35 12 11 10 0 0 67 20 216
2018 None of the above 32 32 17 11 7 0 0 65 17 375
2017 Client contact centre 27 38 17 11 7 0 0 65 18 353
2017 Health care practitioners 48 35 11 6 0 0 0 83 6 17
2017 Federal regulators 46 40 7 0 7 0 0 87 7 15
2017 Compliance, inspection and enforcement 34 34 19 6 7 0 0 68 13 83
2017 Communications or public affairs 36 40 11 7 6 0 0 76 13 95
2017 Access to information and privacy 41 37 11 5 3 3 0 81 8 63
2017 Security 42 34 16 5 1 0 1 77 7 74
2017 Legal services 33 25 20 10 13 0 0 57 23 17
2017 Administration and operations 34 38 15 9 4 0 0 72 13 1576
2017 Human resources 41 41 9 8 2 0 0 82 10 208
2017 Financial management 47 42 4 5 1 0 0 89 7 180
2017 Procurement 34 53 4 9 0 0 0 87 9 23
2017 Materiel management 40 47 0 6 7 0 0 87 13 17
2017 Information management 37 46 12 4 1 0 0 84 5 133
2017 Information technology 38 35 15 8 5 0 0 73 12 209
2017 Internal audit 65 29 6 0 0 0 0 94 0 17
2017 Evaluation 36 42 9 3 9 0 0 79 12 33
2017 Data sciences 35 44 9 9 4 0 0 79 12 51
2017 Policy 38 40 11 7 2 1 2 80 9 310
2017 Project management 31 37 14 12 5 0 1 69 17 232
2017 Other services to the public 38 34 14 9 4 0 0 72 13 288
2017 None of the above 39 35 13 8 6 0 0 74 14 533
2014 Client contact centre 29 41 15 9 5 0 0 71 15 339
2014 Health care practitioners 35 50 4 10 0 0 0 85 10 20
2014 Federal regulators 33 47 5 13 0 2 0 81 14 39
2014 Compliance, inspection and enforcement 29 39 9 15 7 1 0 69 22 97
2014 Communications or public affairs 32 42 10 9 6 0 0 75 15 125
2014 Access to information and privacy 42 39 5 9 4 0 1 82 13 79
2014 Security 33 44 7 11 5 0 0 76 16 82
2014 Science and technology 25 40 5 20 9 0 0 66 29 20
2014 Legal services 23 44 11 10 13 0 0 66 23 21
2014 Administration and operations 32 39 15 9 4 1 0 71 13 1612
2014 Human resources 39 37 10 8 5 0 0 77 13 200
2014 Financial management 39 43 11 4 2 1 0 83 6 192
2014 Procurement 21 39 14 16 10 0 0 60 26 21
2014 Materiel management 37 39 8 8 0 8 0 83 8 13
2014 Information management 36 40 12 9 2 0 0 76 12 161
2014 Information technology 32 39 12 11 5 1 0 72 16 256
2014 Internal audit 24 37 13 19 7 0 0 61 26 16
2014 Evaluation 36 45 6 5 5 0 2 83 10 60
2014 Other services to the public 34 37 13 9 7 0 0 71 16 559
2014 None of the above 35 38 13 8 5 0 1 73 14 825

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 39 11 4 2 0 0 82 7 511
2020 Health care practitioners 54 41 5 0 0 0 0 95 0 20
2020 Federal regulators 46 25 10 5 15 0 0 71 19 20
2020 Compliance, inspection and enforcement 38 39 6 10 8 0 0 76 18 80
2020 Communications or public affairs 48 31 12 4 4 1 0 80 8 131
2020 Access to information and privacy 57 24 12 4 2 1 0 82 6 120
2020 Security 58 26 14 1 1 0 0 84 3 73
2020 Science and technology 60 27 12 0 0 0 0 88 0 15
2020 Legal services 46 38 12 2 2 0 0 83 5 42
2020 Administration and operations 48 36 10 4 2 0 0 84 6 1926
2020 Human resources 51 37 8 3 2 0 0 87 5 293
2020 Financial management 53 34 8 2 2 0 0 88 5 169
2020 Procurement 25 48 16 8 4 0 0 72 12 25
2020 Materiel management 59 36 0 5 0 0 0 95 5 22
2020 Information management 63 23 8 3 3 0 0 86 6 129
2020 Information technology 43 38 12 5 3 0 0 80 8 270
2020 Internal audit 44 38 9 4 5 0 0 82 9 23
2020 Evaluation 50 33 10 7 0 0 0 83 7 40
2020 Data sciences 58 25 8 8 1 0 0 83 9 88
2020 Policy 47 39 7 6 1 0 0 86 7 405
2020 Project management 41 38 10 8 3 0 0 79 11 312
2020 Other services to the public 57 29 8 5 1 0 0 86 6 300
2020 None of the above 53 31 9 6 1 0 0 84 7 484
2019 Client contact centre 43 35 14 4 4 0 0 78 8 456
2019 Health care practitioners 47 44 9 0 0 0 0 91 0 25
2019 Federal regulators 48 29 15 4 4 0 0 78 7 28
2019 Compliance, inspection and enforcement 43 36 9 8 3 0 0 79 12 95
2019 Communications or public affairs 54 33 7 3 2 0 0 87 6 120
2019 Access to information and privacy 52 33 7 5 3 0 0 84 8 123
2019 Security 42 46 8 3 1 0 0 88 4 74
2019 Science and technology 32 49 13 0 6 0 0 81 6 16
2019 Legal services 51 38 4 4 4 0 0 89 7 29
2019 Administration and operations 50 34 9 5 2 0 0 84 7 1763
2019 Human resources 46 37 8 6 3 0 0 83 9 257
2019 Financial management 49 37 8 5 1 0 0 86 6 178
2019 Procurement 38 33 29 0 0 0 0 71 0 20
2019 Materiel management 54 40 0 6 0 0 0 94 6 19
2019 Information management 48 36 10 2 3 0 0 85 5 138
2019 Information technology 45 33 11 7 4 0 0 78 11 268
2019 Internal audit 61 31 8 0 0 0 0 92 0 26
2019 Evaluation 37 36 19 6 2 0 0 73 8 52
2019 Data sciences 45 36 11 6 2 0 0 81 8 81
2019 Policy 48 36 8 5 2 0 0 84 8 419
2019 Project management 45 34 11 6 5 0 0 78 11 301
2019 Other services to the public 52 31 9 4 4 0 0 83 8 305
2019 None of the above 53 31 10 3 3 0 0 84 5 511
2018 Client contact centre 37 38 14 6 5 0 0 75 11 349
2018 Health care practitioners 45 41 7 7 0 0 0 86 7 14
2018 Federal regulators 52 20 22 0 6 0 0 72 6 18
2018 Compliance, inspection and enforcement 48 32 12 5 4 0 0 80 8 85
2018 Communications or public affairs 55 30 9 4 1 0 0 86 5 102
2018 Access to information and privacy 60 25 11 3 1 0 0 85 4 87
2018 Security 47 37 9 3 4 0 0 84 7 82
2018 Legal services 44 48 9 0 0 0 0 91 0 28
2018 Administration and operations 43 40 10 4 3 0 0 83 8 1415
2018 Human resources 51 35 7 6 1 0 0 86 7 242
2018 Financial management 47 36 10 7 1 0 0 82 8 179
2018 Procurement 9 56 22 9 4 0 0 64 13 22
2018 Materiel management 42 37 7 7 7 0 0 79 14 13
2018 Information management 50 33 8 6 2 0 0 84 9 118
2018 Information technology 39 41 9 7 5 0 0 79 12 173
2018 Internal audit 66 18 16 0 0 0 0 84 0 15
2018 Evaluation 40 31 21 4 4 0 0 71 8 27
2018 Data sciences 40 39 11 10 0 0 0 79 10 59
2018 Policy 45 38 10 4 4 0 0 82 8 344
2018 Project management 30 41 17 7 4 0 0 71 11 191
2018 Other services to the public 50 32 11 3 4 1 0 83 7 215
2018 None of the above 42 35 12 7 4 1 0 77 11 377
2017 Client contact centre 36 37 14 7 4 1 0 74 12 352
2017 Health care practitioners 43 40 0 17 0 0 0 83 17 17
2017 Federal regulators 65 28 0 7 0 0 0 93 7 14
2017 Compliance, inspection and enforcement 46 41 9 3 1 0 0 86 5 83
2017 Communications or public affairs 41 40 9 5 5 0 0 80 10 96
2017 Access to information and privacy 49 41 2 3 5 2 0 91 8 64
2017 Security 45 37 13 3 1 1 0 82 4 74
2017 Legal services 48 28 14 10 0 0 0 76 10 17
2017 Administration and operations 43 39 10 5 3 0 0 83 8 1571
2017 Human resources 46 41 9 4 1 0 0 87 4 208
2017 Financial management 51 36 10 1 2 0 0 87 3 180
2017 Procurement 27 56 13 4 0 0 0 83 4 23
2017 Materiel management 28 35 31 0 5 0 0 64 5 17
2017 Information management 41 42 9 4 4 0 0 83 8 133
2017 Information technology 38 42 11 6 3 0 0 80 9 207
2017 Internal audit 71 11 18 0 0 0 0 82 0 17
2017 Evaluation 49 30 12 9 0 0 0 79 9 33
2017 Data sciences 48 43 5 4 0 0 0 91 4 51
2017 Policy 42 39 11 6 2 0 0 81 8 310
2017 Project management 33 46 11 5 5 0 0 79 10 232
2017 Other services to the public 51 35 7 5 2 0 0 86 7 287
2017 None of the above 47 33 10 5 4 0 0 81 9 533
2014 Client contact centre 35 35 18 6 4 1 0 71 10 339
2014 Health care practitioners 45 30 16 4 4 0 0 75 9 20
2014 Federal regulators 55 31 5 0 5 3 0 89 6 39
2014 Compliance, inspection and enforcement 41 38 12 6 2 1 0 80 8 97
2014 Communications or public affairs 36 48 8 3 5 0 0 84 8 125
2014 Access to information and privacy 57 26 11 1 5 0 0 82 6 80
2014 Security 42 43 6 4 5 0 0 85 9 82
2014 Science and technology 25 40 16 19 0 0 0 66 19 20
2014 Legal services 29 32 34 0 6 0 0 61 6 21
2014 Administration and operations 44 36 11 6 2 0 0 81 9 1610
2014 Human resources 42 37 11 8 2 0 0 79 9 200
2014 Financial management 39 44 11 4 2 0 0 83 6 192
2014 Procurement 27 34 4 21 14 0 0 61 35 21
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 39 41 7 6 6 0 0 80 12 161
2014 Information technology 36 39 11 9 6 0 0 74 15 256
2014 Internal audit 38 30 19 6 6 0 0 68 13 16
2014 Evaluation 51 36 7 1 5 0 0 87 6 60
2014 Other services to the public 47 35 10 6 2 0 0 83 8 560
2014 None of the above 49 33 11 4 3 0 0 83 7 825

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 30 9 4 2 0 1 85 6 509
2020 Health care practitioners 51 40 5 5 0 0 0 90 5 20
2020 Federal regulators 21 36 19 4 20 0 0 56 24 20
2020 Compliance, inspection and enforcement 31 27 25 9 6 0 3 60 15 80
2020 Communications or public affairs 35 32 21 9 4 0 0 66 13 130
2020 Access to information and privacy 47 30 12 3 5 2 2 79 9 120
2020 Security 41 35 10 9 3 0 1 78 12 72
2020 Science and technology 50 26 12 12 0 0 0 76 12 15
2020 Legal services 26 43 17 9 5 0 0 69 14 42
2020 Administration and operations 36 31 18 8 6 0 0 67 14 1919
2020 Human resources 40 28 19 6 8 0 0 68 14 291
2020 Financial management 39 33 15 9 3 0 0 73 12 170
2020 Procurement 29 36 12 20 4 0 0 64 24 25
2020 Materiel management 46 41 9 4 0 0 0 87 4 22
2020 Information management 47 32 12 7 1 1 0 80 8 129
2020 Information technology 41 28 17 6 6 0 1 71 12 269
2020 Internal audit 44 17 38 0 0 0 0 62 0 23
2020 Evaluation 37 39 15 7 2 0 0 76 9 41
2020 Data sciences 35 35 16 7 8 0 0 69 15 87
2020 Policy 23 32 21 14 10 0 0 56 24 404
2020 Project management 34 32 19 9 6 0 0 66 15 311
2020 Other services to the public 48 28 13 6 4 0 1 77 10 300
2020 None of the above 39 30 18 6 6 0 1 70 12 483
2019 Client contact centre 58 25 10 4 2 0 2 84 6 449
2019 Health care practitioners 36 42 18 4 0 0 0 78 4 24
2019 Federal regulators 61 25 14 0 0 0 0 86 0 28
2019 Compliance, inspection and enforcement 45 21 16 11 6 0 1 67 17 94
2019 Communications or public affairs 45 36 14 4 1 0 0 81 5 118
2019 Access to information and privacy 50 32 11 5 1 1 0 83 6 124
2019 Security 40 32 15 7 4 0 1 74 11 74
2019 Science and technology 38 25 25 0 12 0 0 63 12 16
2019 Legal services 29 39 22 7 4 0 0 68 10 29
2019 Administration and operations 41 30 17 8 4 0 0 71 11 1751
2019 Human resources 42 29 17 8 5 0 0 70 13 254
2019 Financial management 46 33 17 3 1 0 0 79 4 178
2019 Procurement 46 39 10 0 5 0 0 86 5 19
2019 Materiel management 59 21 14 6 0 0 0 80 6 19
2019 Information management 44 40 10 4 1 0 1 84 5 135
2019 Information technology 40 35 14 8 4 0 0 75 11 268
2019 Internal audit 48 31 20 0 0 0 0 80 0 25
2019 Evaluation 51 23 20 0 4 0 2 75 4 50
2019 Data sciences 44 36 12 6 3 0 0 80 8 81
2019 Policy 40 28 18 8 5 0 0 69 13 418
2019 Project management 36 31 19 9 4 1 0 68 13 298
2019 Other services to the public 48 28 16 5 4 0 0 76 8 304
2019 None of the above 46 27 16 5 4 0 1 74 10 503
2018 Client contact centre 54 28 9 4 2 1 3 85 6 348
2018 Health care practitioners 44 35 14 7 0 0 0 79 7 14
2018 Federal regulators 37 38 15 11 0 0 0 75 11 18
2018 Compliance, inspection and enforcement 32 30 19 13 6 0 0 62 19 85
2018 Communications or public affairs 47 25 18 9 1 0 0 72 10 102
2018 Access to information and privacy 46 28 16 6 4 0 1 75 10 89
2018 Security 39 33 13 8 6 0 0 73 15 84
2018 Legal services 28 39 22 0 7 3 0 70 7 28
2018 Administration and operations 38 31 17 8 5 0 1 70 13 1424
2018 Human resources 41 32 14 8 3 0 1 74 11 246
2018 Financial management 46 31 15 7 2 0 0 76 9 179
2018 Procurement 22 48 21 0 4 0 4 74 5 22
2018 Materiel management 70 7 23 0 0 0 0 77 0 13
2018 Information management 52 38 9 2 0 0 0 90 2 118
2018 Information technology 42 30 15 6 5 1 0 73 11 173
2018 Internal audit 48 25 27 0 0 0 0 73 0 15
2018 Evaluation 51 39 7 0 3 0 0 90 3 27
2018 Data sciences 28 44 16 8 3 0 0 72 11 58
2018 Policy 33 41 13 8 5 0 0 74 13 347
2018 Project management 38 35 15 9 3 0 0 73 12 191
2018 Other services to the public 52 24 15 5 3 0 0 77 8 217
2018 None of the above 48 26 16 6 3 0 1 75 9 378
2017 Client contact centre 44 30 11 7 2 1 5 79 10 354
2017 Health care practitioners 13 62 25 0 0 0 0 75 0 17
2017 Federal regulators 40 33 20 0 0 0 7 78 0 15
2017 Compliance, inspection and enforcement 29 42 17 3 6 1 2 73 9 84
2017 Communications or public affairs 33 40 20 6 1 0 0 73 7 97
2017 Access to information and privacy 49 30 13 5 3 0 2 79 8 64
2017 Security 34 40 15 8 1 1 1 76 10 74
2017 Legal services 58 19 9 9 5 0 0 77 14 18
2017 Administration and operations 38 36 16 6 3 0 1 75 9 1584
2017 Human resources 31 44 18 5 2 0 0 75 8 208
2017 Financial management 41 43 9 5 2 0 0 85 7 181
2017 Procurement 41 38 21 0 0 0 0 79 0 23
2017 Materiel management 40 36 18 5 0 0 0 77 5 17
2017 Information management 57 31 10 2 0 0 1 88 2 133
2017 Information technology 46 31 14 5 2 0 1 78 8 209
2017 Internal audit 58 30 6 6 0 0 0 88 6 17
2017 Evaluation 59 27 12 3 0 0 0 85 3 33
2017 Data sciences 32 42 15 6 4 2 0 75 9 51
2017 Policy 33 40 13 9 5 0 0 73 14 312
2017 Project management 33 43 13 8 3 0 1 76 11 231
2017 Other services to the public 43 36 14 4 3 0 1 80 7 288
2017 None of the above 45 30 14 5 4 0 1 76 9 534
2014 Client contact centre 54 26 11 4 2 0 2 81 7 339
2014 Health care practitioners 40 26 25 0 9 0 0 66 9 20
2014 Federal regulators 23 44 18 10 3 0 3 69 13 39
2014 Compliance, inspection and enforcement 27 44 16 8 4 0 0 71 13 97
2014 Communications or public affairs 34 39 15 8 4 0 0 73 12 125
2014 Access to information and privacy 40 30 18 9 3 0 0 70 12 80
2014 Security 33 29 24 10 5 0 0 62 15 82
2014 Science and technology 46 40 14 0 0 0 0 86 0 20
2014 Legal services 0 56 31 9 4 0 0 56 13 20
2014 Administration and operations 36 33 18 8 5 0 0 69 13 1612
2014 Human resources 27 36 19 11 7 0 1 63 18 200
2014 Financial management 36 43 13 5 3 0 0 78 9 193
2014 Procurement 20 38 10 17 14 0 0 59 31 21
2014 Materiel management 37 30 33 0 0 0 0 67 0 13
2014 Information management 39 35 15 6 4 0 1 75 10 161
2014 Information technology 36 39 15 5 4 0 1 76 9 256
2014 Internal audit 19 18 44 13 6 0 0 37 19 16
2014 Evaluation 51 29 12 4 5 0 0 80 8 60
2014 Other services to the public 40 33 17 4 5 1 1 73 9 560
2014 None of the above 35 32 18 8 5 0 1 68 13 824

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 20 26 26 15 1 3 43 30 509
2020 Health care practitioners 0 20 46 28 0 6 0 29 22 20
2020 Federal regulators 15 25 30 15 16 0 0 30 40 20
2020 Compliance, inspection and enforcement 17 25 36 13 6 1 1 20 43 80
2020 Communications or public affairs 14 25 30 20 8 1 1 29 40 130
2020 Access to information and privacy 8 10 31 21 23 1 5 47 19 119
2020 Security 7 18 33 31 11 0 0 42 25 73
2020 Science and technology 20 18 19 21 16 0 7 39 41 15
2020 Legal services 7 12 42 30 7 0 2 38 20 42
2020 Administration and operations 13 27 33 16 10 0 1 27 40 1921
2020 Human resources 11 22 32 25 7 1 0 33 34 294
2020 Financial management 7 21 34 24 12 1 2 36 29 170
2020 Procurement 8 24 33 28 8 0 0 36 32 25
2020 Materiel management 4 14 23 32 27 0 0 59 18 22
2020 Information management 9 24 31 24 9 2 2 34 34 128
2020 Information technology 14 21 37 18 7 1 1 26 36 269
2020 Internal audit 0 26 34 27 13 0 0 40 26 23
2020 Evaluation 5 24 29 22 15 5 0 38 31 41
2020 Data sciences 8 21 37 17 15 1 0 33 29 88
2020 Policy 10 28 44 12 5 1 0 17 38 407
2020 Project management 12 26 35 19 6 1 1 26 39 313
2020 Other services to the public 12 22 34 21 10 1 1 32 34 300
2020 None of the above 12 21 32 22 11 1 1 34 34 484
2019 Client contact centre 7 22 29 23 13 1 5 38 31 456
2019 Health care practitioners 4 21 39 28 4 0 4 33 26 25
2019 Federal regulators 4 29 32 13 22 0 0 35 33 28
2019 Compliance, inspection and enforcement 13 33 27 13 12 0 1 25 47 92
2019 Communications or public affairs 9 23 40 17 10 1 0 27 32 120
2019 Access to information and privacy 8 20 22 27 19 1 4 48 29 122
2019 Security 8 19 31 28 14 0 0 42 27 74
2019 Science and technology 13 25 23 27 13 0 0 40 37 16
2019 Legal services 7 21 42 21 10 0 0 30 28 29
2019 Administration and operations 12 26 34 19 8 1 1 28 38 1759
2019 Human resources 10 22 42 16 9 0 2 25 32 255
2019 Financial management 6 21 39 22 8 0 3 31 28 178
2019 Procurement 18 13 28 24 13 4 0 38 33 20
2019 Materiel management 0 15 32 33 20 0 0 53 15 19
2019 Information management 6 20 35 21 12 3 2 35 28 138
2019 Information technology 11 28 30 20 10 1 1 30 39 269
2019 Internal audit 16 8 20 44 12 0 0 56 24 26
2019 Evaluation 6 21 33 27 14 0 0 40 27 52
2019 Data sciences 11 19 33 28 6 0 3 35 31 79
2019 Policy 8 24 40 19 7 1 1 26 33 418
2019 Project management 14 29 27 18 10 1 1 28 44 300
2019 Other services to the public 10 23 32 17 14 1 2 33 34 305
2019 None of the above 13 19 31 18 15 1 3 35 33 509
2018 Client contact centre 11 19 28 22 15 3 2 40 31 341
2018 Health care practitioners 0 29 35 28 7 0 0 35 29 14
2018 Federal regulators 16 20 40 23 0 0 0 23 37 18
2018 Compliance, inspection and enforcement 14 31 27 19 8 0 1 28 45 83
2018 Communications or public affairs 8 28 33 21 9 0 1 31 36 101
2018 Access to information and privacy 9 28 20 26 13 1 3 41 38 86
2018 Security 9 24 28 24 14 0 1 39 33 84
2018 Legal services 0 20 56 20 4 0 0 24 20 28
2018 Administration and operations 11 28 34 16 8 1 2 25 40 1415
2018 Human resources 13 26 33 18 8 1 1 27 39 246
2018 Financial management 9 26 36 20 9 0 0 29 35 181
2018 Procurement 22 37 20 9 12 0 0 21 59 22
2018 Materiel management 10 17 30 30 14 0 0 43 26 13
2018 Information management 6 26 33 23 11 0 1 35 32 118
2018 Information technology 13 23 34 20 7 1 2 28 37 173
2018 Internal audit 0 19 38 27 16 0 0 42 19 15
2018 Evaluation 3 37 35 21 4 0 0 25 40 27
2018 Data sciences 10 27 34 19 8 0 2 28 37 59
2018 Policy 7 24 47 14 6 1 1 20 32 348
2018 Project management 16 31 30 14 8 1 1 22 48 192
2018 Other services to the public 13 25 32 15 11 0 2 27 40 215
2018 None of the above 10 26 31 17 13 1 2 30 37 374
2017 Client contact centre 12 24 34 16 7 1 7 24 39 351
2017 Health care practitioners 12 11 48 17 5 0 6 24 25 17
2017 Federal regulators 27 13 13 19 13 0 14 38 47 15
2017 Compliance, inspection and enforcement 9 27 39 16 6 0 3 22 37 84
2017 Communications or public affairs 9 29 39 15 5 1 1 21 39 97
2017 Access to information and privacy 5 19 36 24 11 2 3 37 25 63
2017 Security 5 27 40 12 14 0 3 27 33 74
2017 Legal services 5 40 22 14 10 5 5 26 50 18
2017 Administration and operations 11 26 34 15 10 0 4 26 38 1578
2017 Human resources 8 25 43 15 5 0 4 21 35 208
2017 Financial management 6 24 35 17 14 1 3 33 31 181
2017 Procurement 19 12 33 12 23 0 0 36 31 22
2017 Materiel management 13 17 30 22 18 0 0 40 30 17
2017 Information management 9 16 36 21 11 6 2 34 27 128
2017 Information technology 9 27 33 22 6 1 2 29 37 206
2017 Internal audit 12 18 25 16 18 0 12 38 34 17
2017 Evaluation 3 12 40 33 9 0 3 43 15 33
2017 Data sciences 6 28 39 17 4 6 0 22 36 49
2017 Policy 9 26 46 12 6 0 1 18 36 311
2017 Project management 20 30 29 13 8 0 1 21 50 230
2017 Other services to the public 10 21 36 17 10 0 6 29 33 288
2017 None of the above 13 23 28 17 12 1 6 31 39 526
2014 Client contact centre 11 24 29 18 10 2 6 31 38 338
2014 Health care practitioners 0 21 40 31 9 0 0 39 21 20
2014 Federal regulators 19 22 39 12 5 0 3 18 43 39
2014 Compliance, inspection and enforcement 14 37 31 8 6 2 1 14 53 97
2014 Communications or public affairs 8 32 33 18 6 1 2 25 41 125
2014 Access to information and privacy 10 21 36 16 10 3 4 28 34 80
2014 Security 10 21 42 13 10 1 3 24 33 81
2014 Science and technology 19 36 25 14 0 0 5 15 59 20
2014 Legal services 18 29 40 9 5 0 0 14 46 21
2014 Administration and operations 12 27 34 15 8 1 2 24 41 1610
2014 Human resources 14 28 35 12 5 1 4 19 44 200
2014 Financial management 11 25 40 15 5 1 4 21 37 192
2014 Procurement 24 40 27 9 0 0 0 9 64 20
2014 Materiel management 8 31 36 17 0 0 8 18 42 13
2014 Information management 9 30 31 18 6 2 3 26 41 161
2014 Information technology 7 26 40 16 5 3 3 23 35 255
2014 Internal audit 7 44 38 6 6 0 0 12 50 16
2014 Evaluation 9 16 45 21 7 3 0 29 25 59
2014 Other services to the public 11 26 36 13 11 1 3 25 38 558
2014 None of the above 9 26 39 15 8 1 2 24 36 823

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 12 23 27 25 4 3 56 19 508
2020 Health care practitioners 0 20 21 44 10 0 5 57 21 20
2020 Federal regulators 5 10 25 25 30 5 0 58 16 20
2020 Compliance, inspection and enforcement 15 14 21 31 15 3 1 48 30 79
2020 Communications or public affairs 3 15 21 36 21 3 2 59 19 127
2020 Access to information and privacy 4 10 19 28 30 3 6 63 16 118
2020 Security 7 4 35 33 19 1 0 53 11 73
2020 Science and technology 12 6 27 21 28 6 0 52 20 15
2020 Legal services 2 14 15 49 19 0 0 68 17 42
2020 Administration and operations 7 14 27 28 21 2 2 51 22 1920
2020 Human resources 6 10 26 33 21 3 1 56 17 293
2020 Financial management 5 10 24 35 20 2 3 58 16 169
2020 Procurement 4 4 29 44 20 0 0 64 8 25
2020 Materiel management 0 4 33 30 32 0 0 63 4 22
2020 Information management 8 9 23 33 17 8 2 55 19 124
2020 Information technology 8 16 24 30 17 4 1 50 25 269
2020 Internal audit 5 0 26 40 25 0 4 68 5 23
2020 Evaluation 5 10 19 29 34 2 0 65 15 41
2020 Data sciences 11 7 28 34 18 1 1 52 18 88
2020 Policy 5 11 28 37 15 2 1 54 17 405
2020 Project management 10 18 26 29 14 2 1 44 29 311
2020 Other services to the public 6 12 26 27 24 3 2 54 19 297
2020 None of the above 9 13 22 27 24 3 2 54 23 481
2019 Client contact centre 9 16 24 23 20 4 6 46 27 455
2019 Health care practitioners 9 23 23 25 19 0 0 45 32 25
2019 Federal regulators 7 11 33 24 18 0 7 45 20 28
2019 Compliance, inspection and enforcement 13 14 29 15 25 2 2 41 28 93
2019 Communications or public affairs 1 9 24 38 28 0 0 66 10 120
2019 Access to information and privacy 5 14 24 24 27 5 2 55 20 121
2019 Security 6 15 21 38 20 0 0 58 21 73
2019 Science and technology 30 5 12 40 13 0 0 53 35 16
2019 Legal services 0 29 21 21 29 0 0 50 29 29
2019 Administration and operations 9 17 26 26 18 2 2 47 27 1756
2019 Human resources 8 19 31 25 14 0 2 40 28 255
2019 Financial management 2 15 33 29 17 1 3 47 18 177
2019 Procurement 10 5 28 34 19 5 0 56 15 19
2019 Materiel management 6 0 20 47 27 0 0 74 6 18
2019 Information management 4 13 25 32 19 3 3 55 18 136
2019 Information technology 8 22 22 24 19 1 3 46 31 268
2019 Internal audit 4 0 23 34 38 0 0 73 4 26
2019 Evaluation 11 15 29 27 18 0 0 44 26 52
2019 Data sciences 10 18 28 29 14 0 1 43 28 80
2019 Policy 6 14 28 35 13 2 1 50 21 415
2019 Project management 11 17 28 27 14 1 1 42 29 299
2019 Other services to the public 10 18 21 24 22 2 3 49 29 299
2019 None of the above 11 12 24 22 22 3 5 49 25 506
2018 Client contact centre 13 19 25 20 16 4 3 39 34 342
2018 Health care practitioners 0 22 24 33 14 7 0 51 24 14
2018 Federal regulators 12 23 18 17 29 0 0 47 35 16
2018 Compliance, inspection and enforcement 14 23 24 21 13 3 1 36 39 84
2018 Communications or public affairs 3 16 22 27 27 1 3 57 20 100
2018 Access to information and privacy 8 18 22 22 19 8 4 46 28 86
2018 Security 7 19 26 28 19 1 1 48 26 84
2018 Legal services 7 23 23 41 6 0 0 48 30 28
2018 Administration and operations 10 20 30 22 13 3 2 37 31 1413
2018 Human resources 6 13 27 29 19 2 4 51 20 246
2018 Financial management 6 14 32 30 17 1 0 47 20 180
2018 Procurement 18 29 30 13 6 4 0 19 50 22
2018 Materiel management 17 17 14 23 30 0 0 53 33 13
2018 Information management 6 21 25 24 19 2 4 45 28 117
2018 Information technology 8 17 30 27 12 4 2 42 27 172
2018 Internal audit 0 6 25 42 26 0 0 68 6 15
2018 Evaluation 7 7 23 38 15 9 0 59 16 27
2018 Data sciences 10 12 31 28 15 0 5 45 22 59
2018 Policy 5 9 31 38 15 2 1 54 14 347
2018 Project management 14 17 29 24 15 1 1 39 31 191
2018 Other services to the public 13 17 26 20 16 3 5 40 32 214
2018 None of the above 13 17 23 20 23 2 2 45 31 371
2017 Client contact centre 14 19 29 17 10 5 7 31 37 351
2017 Health care practitioners 7 6 28 36 11 7 6 54 14 17
2017 Federal regulators 15 0 36 13 29 0 8 46 16 14
2017 Compliance, inspection and enforcement 10 20 25 19 19 1 6 41 33 84
2017 Communications or public affairs 8 9 31 28 20 2 1 50 18 97
2017 Access to information and privacy 12 16 26 17 21 2 6 42 31 63
2017 Security 9 20 28 16 20 4 4 38 32 74
2017 Legal services 31 18 19 12 14 5 0 28 52 18
2017 Administration and operations 10 17 29 20 16 3 6 39 29 1568
2017 Human resources 5 18 27 30 14 2 4 47 24 205
2017 Financial management 4 12 23 25 27 2 6 56 18 179
2017 Procurement 13 8 20 21 39 0 0 60 21 23
2017 Materiel management 6 18 30 12 28 5 0 42 26 17
2017 Information management 4 13 24 21 24 7 6 52 20 128
2017 Information technology 7 16 30 23 17 4 3 43 25 207
2017 Internal audit 0 12 29 29 12 6 12 50 15 17
2017 Evaluation 3 12 20 30 25 6 3 61 16 33
2017 Data sciences 6 15 26 29 10 6 8 45 24 49
2017 Policy 5 17 30 27 17 1 4 46 23 311
2017 Project management 14 20 28 19 13 1 4 34 37 232
2017 Other services to the public 8 15 26 24 18 2 7 46 25 284
2017 None of the above 11 17 22 21 20 3 7 45 31 525
2014 Client contact centre 13 18 27 16 16 4 5 35 35 339
2014 Health care practitioners 0 16 41 28 15 0 0 43 16 20
2014 Federal regulators 14 5 31 27 20 0 2 49 19 39
2014 Compliance, inspection and enforcement 12 21 33 17 10 5 2 29 36 97
2014 Communications or public affairs 8 13 29 31 14 2 3 47 22 124
2014 Access to information and privacy 15 22 16 21 16 4 5 41 41 80
2014 Security 14 23 30 19 12 1 3 31 38 81
2014 Science and technology 19 11 40 5 19 0 5 26 32 20
2014 Legal services 9 29 29 28 0 5 0 29 41 21
2014 Administration and operations 11 20 30 20 13 3 4 35 33 1606
2014 Human resources 10 23 31 16 11 3 4 30 36 200
2014 Financial management 8 16 38 22 7 4 5 31 27 193
2014 Procurement 24 30 15 26 0 4 0 28 56 20
2014 Materiel management 22 8 13 23 25 0 8 52 33 13
2014 Information management 12 21 29 16 14 2 6 33 35 161
2014 Information technology 8 21 31 24 9 3 4 35 32 254
2014 Internal audit 13 12 51 6 13 6 0 20 26 16
2014 Evaluation 15 11 26 34 12 3 0 47 26 60
2014 Other services to the public 10 19 29 19 16 3 4 38 31 555
2014 None of the above 9 15 27 26 15 3 4 44 26 822

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 16 28 18 17 5 8 40 27 508
2020 Health care practitioners 5 10 30 42 8 0 6 53 16 20
2020 Federal regulators 5 15 30 10 25 10 5 42 23 20
2020 Compliance, inspection and enforcement 7 17 41 14 15 3 3 31 26 80
2020 Communications or public affairs 15 34 29 16 5 1 0 22 49 131
2020 Access to information and privacy 3 12 28 23 23 3 8 52 17 116
2020 Security 4 23 40 17 12 1 3 30 29 73
2020 Science and technology 26 12 20 14 23 6 0 39 40 15
2020 Legal services 2 10 38 40 6 0 4 48 13 42
2020 Administration and operations 7 17 30 25 15 3 3 43 25 1915
2020 Human resources 10 21 36 18 9 5 1 29 33 294
2020 Financial management 5 15 39 27 9 2 3 39 21 170
2020 Procurement 12 32 24 20 8 0 4 29 46 25
2020 Materiel management 9 10 26 23 27 4 0 52 20 22
2020 Information management 8 8 37 23 15 7 2 42 17 127
2020 Information technology 15 23 25 22 10 3 1 34 40 269
2020 Internal audit 9 9 34 40 8 0 0 48 18 23
2020 Evaluation 7 15 26 32 20 0 0 52 22 41
2020 Data sciences 9 15 26 30 16 1 2 48 25 87
2020 Policy 9 23 43 18 5 1 0 24 33 405
2020 Project management 15 22 37 17 7 1 1 25 37 312
2020 Other services to the public 8 12 26 25 20 4 4 49 22 300
2020 None of the above 9 15 27 23 17 5 4 44 27 482
2019 Client contact centre 10 16 24 19 15 5 10 41 31 453
2019 Health care practitioners 4 24 27 33 8 4 0 43 29 25
2019 Federal regulators 14 15 37 17 18 0 0 34 29 28
2019 Compliance, inspection and enforcement 5 16 39 18 19 0 4 38 22 94
2019 Communications or public affairs 18 29 29 14 9 0 1 24 47 120
2019 Access to information and privacy 4 17 27 21 24 4 3 49 22 122
2019 Security 8 15 27 28 18 0 4 47 24 73
2019 Science and technology 36 12 13 18 20 0 0 39 48 16
2019 Legal services 7 21 37 21 13 0 0 34 29 29
2019 Administration and operations 8 19 30 22 15 3 3 40 29 1749
2019 Human resources 14 26 32 16 7 3 2 24 42 255
2019 Financial management 3 24 37 20 11 1 4 32 29 178
2019 Procurement 27 15 26 21 11 0 0 31 42 20
2019 Materiel management 0 18 32 27 23 0 0 50 18 18
2019 Information management 9 16 26 28 14 3 4 46 26 135
2019 Information technology 14 23 33 15 11 1 3 27 39 269
2019 Internal audit 4 21 23 22 31 0 0 53 24 26
2019 Evaluation 13 18 18 35 10 4 2 48 33 52
2019 Data sciences 5 25 20 34 12 0 4 48 31 80
2019 Policy 12 24 39 16 5 2 1 21 38 418
2019 Project management 18 23 33 15 8 1 1 24 43 301
2019 Other services to the public 8 12 28 19 21 5 7 45 23 299
2019 None of the above 10 13 25 19 20 5 8 45 27 507
2018 Client contact centre 12 18 23 20 13 4 10 38 36 342
2018 Health care practitioners 8 22 26 15 21 7 0 39 33 14
2018 Federal regulators 17 21 28 14 12 0 8 28 41 17
2018 Compliance, inspection and enforcement 6 26 32 27 6 2 2 34 33 84
2018 Communications or public affairs 21 27 30 11 9 1 1 21 48 102
2018 Access to information and privacy 8 14 24 23 21 5 4 48 25 86
2018 Security 5 22 26 25 17 2 3 44 29 83
2018 Legal services 4 28 42 23 3 0 0 26 33 28
2018 Administration and operations 10 18 30 22 12 4 4 37 30 1407
2018 Human resources 13 22 34 17 8 2 6 26 37 244
2018 Financial management 4 18 45 21 10 2 0 31 23 181
2018 Procurement 32 27 20 9 12 0 0 21 59 22
2018 Materiel management 14 7 40 19 21 0 0 39 21 13
2018 Information management 8 16 33 20 14 4 5 38 26 117
2018 Information technology 10 24 36 17 9 3 2 27 35 171
2018 Internal audit 6 6 61 13 6 6 0 21 14 15
2018 Evaluation 10 14 39 12 12 13 0 27 28 27
2018 Data sciences 13 14 35 23 11 0 5 35 28 58
2018 Policy 10 26 37 17 7 1 2 25 37 348
2018 Project management 14 31 30 14 7 1 3 22 47 191
2018 Other services to the public 9 20 24 22 17 3 5 42 32 214
2018 None of the above 11 17 24 21 18 3 6 42 31 373
2017 Client contact centre 15 20 27 14 7 6 11 25 42 353
2017 Health care practitioners 12 13 32 11 12 7 12 29 31 17
2017 Federal regulators 14 13 19 13 27 0 14 47 31 15
2017 Compliance, inspection and enforcement 7 21 29 25 7 0 11 36 31 84
2017 Communications or public affairs 26 24 31 11 5 0 3 16 52 96
2017 Access to information and privacy 5 16 30 22 13 7 8 41 24 63
2017 Security 12 13 28 21 14 8 4 40 29 74
2017 Legal services 22 5 9 31 14 9 9 56 32 18
2017 Administration and operations 9 19 29 19 13 3 7 36 31 1571
2017 Human resources 13 22 37 15 7 2 5 24 37 208
2017 Financial management 6 14 43 14 19 0 4 34 20 180
2017 Procurement 12 34 27 22 5 0 0 27 46 23
2017 Materiel management 12 12 25 30 22 0 0 51 24 17
2017 Information management 8 22 23 18 15 7 6 38 35 131
2017 Information technology 14 20 34 18 12 1 2 31 34 205
2017 Internal audit 6 12 29 29 12 6 6 46 21 17
2017 Evaluation 3 15 36 18 19 10 0 41 20 33
2017 Data sciences 5 17 29 30 5 4 10 40 26 50
2017 Policy 14 24 37 16 6 1 1 23 39 312
2017 Project management 21 24 29 15 8 1 2 24 47 231
2017 Other services to the public 6 15 21 25 20 4 9 52 23 287
2017 None of the above 11 16 24 19 17 3 10 42 31 521
2014 Client contact centre 11 17 26 15 15 4 12 35 34 338
2014 Health care practitioners 4 25 31 15 25 0 0 39 30 20
2014 Federal regulators 11 18 34 24 5 3 5 32 31 39
2014 Compliance, inspection and enforcement 10 21 29 20 12 2 6 35 33 97
2014 Communications or public affairs 32 27 24 8 5 2 2 14 61 123
2014 Access to information and privacy 11 14 35 9 16 2 12 29 30 80
2014 Security 23 14 29 15 14 2 3 31 39 81
2014 Science and technology 11 36 30 9 4 0 11 15 52 20
2014 Legal services 4 22 49 19 0 6 0 20 28 21
2014 Administration and operations 11 20 29 19 12 3 6 34 34 1604
2014 Human resources 25 26 25 13 5 2 5 18 55 199
2014 Financial management 9 24 40 16 5 1 5 22 36 193
2014 Procurement 41 36 18 0 4 0 0 4 77 21
2014 Materiel management 30 8 30 8 23 0 0 31 39 13
2014 Information management 13 15 29 18 12 9 4 35 32 160
2014 Information technology 13 24 36 14 6 3 4 21 41 256
2014 Internal audit 32 25 17 12 0 6 7 14 66 16
2014 Evaluation 16 15 28 18 14 3 5 35 34 60
2014 Other services to the public 7 14 29 25 14 3 8 44 24 554
2014 None of the above 11 18 29 21 11 4 7 35 32 822

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 11 20 26 27 2 8 59 18 508
2020 Health care practitioners 5 5 31 46 8 0 6 57 10 20
2020 Federal regulators 5 24 26 10 36 0 0 46 28 20
2020 Compliance, inspection and enforcement 10 23 24 25 14 1 3 40 35 79
2020 Communications or public affairs 16 25 30 18 11 1 0 29 41 128
2020 Access to information and privacy 4 7 22 24 32 3 8 63 12 119
2020 Security 3 11 25 34 27 0 0 61 14 73
2020 Science and technology 13 13 24 14 36 0 0 50 26 15
2020 Legal services 9 12 41 26 8 0 4 36 22 42
2020 Administration and operations 10 14 29 25 18 1 2 44 25 1909
2020 Human resources 7 17 31 26 15 1 1 43 25 291
2020 Financial management 5 18 27 34 14 1 1 49 23 170
2020 Procurement 12 8 44 20 16 0 0 36 20 25
2020 Materiel management 5 4 32 31 28 0 0 59 9 22
2020 Information management 6 9 25 29 28 2 2 59 15 127
2020 Information technology 10 15 28 28 16 1 2 45 26 268
2020 Internal audit 0 26 17 36 21 0 0 57 26 23
2020 Evaluation 5 10 35 30 21 0 0 50 15 40
2020 Data sciences 10 18 32 21 18 1 0 40 28 88
2020 Policy 20 27 32 17 3 1 1 21 47 405
2020 Project management 10 19 35 25 11 0 0 36 29 311
2020 Other services to the public 6 9 25 33 24 1 2 59 15 300
2020 None of the above 10 15 24 25 22 2 3 49 26 481
2019 Client contact centre 6 10 21 23 24 2 13 55 19 453
2019 Health care practitioners 0 8 40 40 8 0 4 50 8 25
2019 Federal regulators 4 10 29 25 32 0 0 58 14 28
2019 Compliance, inspection and enforcement 6 15 35 24 18 1 1 43 22 93
2019 Communications or public affairs 9 25 37 17 12 0 1 29 34 120
2019 Access to information and privacy 10 8 21 22 33 2 3 58 19 122
2019 Security 4 9 23 37 23 0 4 62 14 74
2019 Science and technology 18 18 24 19 20 0 0 40 36 16
2019 Legal services 7 25 34 21 13 0 0 34 32 29
2019 Administration and operations 7 15 29 27 18 1 2 47 23 1747
2019 Human resources 6 18 39 22 14 0 1 37 24 253
2019 Financial management 1 13 41 30 15 0 1 45 14 175
2019 Procurement 27 24 19 12 13 0 5 26 54 20
2019 Materiel management 0 11 11 29 50 0 0 79 11 18
2019 Information management 3 8 23 34 28 1 3 65 11 136
2019 Information technology 11 15 32 19 20 0 2 40 27 268
2019 Internal audit 0 8 34 15 43 0 0 58 8 26
2019 Evaluation 10 14 32 28 12 2 2 43 24 52
2019 Data sciences 3 21 24 29 20 0 2 50 25 80
2019 Policy 10 24 35 20 8 1 1 29 35 417
2019 Project management 13 16 29 29 12 1 1 41 29 296
2019 Other services to the public 7 11 27 24 25 2 4 52 19 302
2019 None of the above 9 11 24 24 25 2 6 53 21 504
2018 Client contact centre 8 11 22 24 20 4 11 52 22 340
2018 Health care practitioners 0 14 21 39 26 0 0 65 14 14
2018 Federal regulators 23 20 18 20 12 0 8 34 46 17
2018 Compliance, inspection and enforcement 8 23 31 25 12 0 1 37 32 84
2018 Communications or public affairs 9 21 40 18 11 1 0 29 30 102
2018 Access to information and privacy 7 11 27 27 19 5 3 50 21 85
2018 Security 5 7 27 34 20 2 4 58 13 84
2018 Legal services 15 17 46 14 8 0 0 22 32 28
2018 Administration and operations 9 15 33 25 14 2 3 41 24 1411
2018 Human resources 7 18 34 27 11 2 2 39 26 243
2018 Financial management 3 15 41 26 15 0 0 41 18 180
2018 Procurement 26 19 29 9 12 4 0 22 48 22
2018 Materiel management 0 17 21 23 30 0 10 59 18 13
2018 Information management 6 9 32 26 27 0 1 53 14 118
2018 Information technology 10 14 32 27 12 4 1 41 25 171
2018 Internal audit 0 6 25 40 28 0 0 69 6 15
2018 Evaluation 4 7 29 34 21 0 5 58 11 26
2018 Data sciences 18 11 33 26 7 0 5 35 31 59
2018 Policy 9 23 41 17 8 1 0 26 32 343
2018 Project management 13 18 38 22 8 1 1 31 31 189
2018 Other services to the public 7 10 27 30 22 1 4 54 18 213
2018 None of the above 9 16 25 24 21 1 4 47 27 375
2017 Client contact centre 12 15 24 20 13 3 13 39 32 351
2017 Health care practitioners 0 7 47 17 23 0 7 42 7 17
2017 Federal regulators 14 13 26 19 14 0 14 39 31 15
2017 Compliance, inspection and enforcement 7 15 37 27 12 0 2 40 22 84
2017 Communications or public affairs 10 27 42 14 5 1 1 19 38 97
2017 Access to information and privacy 8 8 25 30 17 5 8 54 18 64
2017 Security 1 16 25 28 22 3 4 54 19 73
2017 Legal services 15 15 29 18 18 5 0 38 31 17
2017 Administration and operations 8 16 31 22 17 1 5 42 26 1569
2017 Human resources 4 18 35 25 14 1 3 40 24 208
2017 Financial management 6 17 28 25 20 0 3 47 25 180
2017 Procurement 8 21 34 33 5 0 0 38 29 23
2017 Materiel management 8 12 15 34 23 0 8 62 21 15
2017 Information management 2 11 23 32 25 3 4 61 14 131
2017 Information technology 8 16 32 26 14 1 2 41 25 205
2017 Internal audit 0 6 47 17 18 6 6 40 7 17
2017 Evaluation 6 14 27 30 22 0 0 52 21 33
2017 Data sciences 6 23 26 29 8 2 6 40 31 49
2017 Policy 11 24 38 18 7 0 2 25 36 312
2017 Project management 12 22 32 24 8 1 1 33 35 230
2017 Other services to the public 5 8 32 21 24 1 8 50 15 285
2017 None of the above 5 15 26 25 21 1 8 50 22 523
2014 Client contact centre 10 15 21 20 20 1 13 46 29 338
2014 Health care practitioners 0 13 31 25 26 0 4 54 14 20
2014 Federal regulators 21 21 35 14 8 0 2 22 43 39
2014 Compliance, inspection and enforcement 5 27 25 26 13 1 2 40 34 96
2014 Communications or public affairs 13 26 32 18 8 2 2 27 40 125
2014 Access to information and privacy 8 10 34 17 25 1 5 45 19 80
2014 Security 8 14 25 34 18 0 1 53 22 79
2014 Science and technology 11 21 40 19 5 0 5 25 33 20
2014 Legal services 9 21 45 17 9 0 0 26 29 21
2014 Administration and operations 10 15 30 25 13 2 5 41 27 1604
2014 Human resources 10 23 33 18 9 2 4 29 36 200
2014 Financial management 8 14 42 24 7 1 5 33 23 193
2014 Procurement 32 38 8 22 0 0 0 22 70 21
2014 Materiel management 8 12 47 24 8 0 0 33 20 13
2014 Information management 7 15 30 30 15 1 3 47 22 160
2014 Information technology 12 17 33 23 9 3 3 34 31 254
2014 Internal audit 6 31 31 6 12 6 7 21 43 16
2014 Evaluation 6 12 34 25 21 0 2 47 19 60
2014 Other services to the public 6 15 30 25 18 1 6 46 22 551
2014 None of the above 10 16 32 21 14 2 5 38 28 818

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 13 21 22 27 2 8 55 22 508
2020 Health care practitioners 0 26 34 29 0 0 11 32 29 20
2020 Federal regulators 5 15 37 16 28 0 0 43 20 19
2020 Compliance, inspection and enforcement 15 23 24 19 17 3 0 37 39 80
2020 Communications or public affairs 14 20 27 23 13 1 1 37 35 130
2020 Access to information and privacy 10 13 19 25 28 1 5 55 24 119
2020 Security 7 15 27 29 22 0 1 51 22 73
2020 Science and technology 31 12 14 14 29 0 0 43 43 15
2020 Legal services 9 10 29 30 18 2 2 50 20 41
2020 Administration and operations 12 19 27 21 17 1 3 39 32 1919
2020 Human resources 9 19 29 22 16 2 3 39 30 293
2020 Financial management 6 9 35 30 17 1 2 49 15 169
2020 Procurement 16 21 32 24 4 0 4 29 38 25
2020 Materiel management 0 5 32 32 31 0 0 63 5 22
2020 Information management 6 11 26 28 24 3 1 54 18 126
2020 Information technology 13 21 26 21 15 2 3 38 35 269
2020 Internal audit 13 26 21 16 19 0 5 37 41 23
2020 Evaluation 12 24 22 27 15 0 0 42 36 41
2020 Data sciences 13 11 21 30 22 1 0 53 25 88
2020 Policy 14 26 30 18 7 3 1 26 42 407
2020 Project management 14 22 28 23 11 1 1 35 36 311
2020 Other services to the public 8 15 28 21 23 2 3 46 24 298
2020 None of the above 11 16 20 24 23 3 3 50 29 481
2019 Client contact centre 8 13 21 23 25 2 7 53 24 456
2019 Health care practitioners 4 28 16 36 12 0 4 50 33 25
2019 Federal regulators 4 21 22 25 25 0 3 52 26 28
2019 Compliance, inspection and enforcement 20 20 24 17 17 1 1 34 41 93
2019 Communications or public affairs 4 18 32 29 16 0 1 46 23 120
2019 Access to information and privacy 11 8 16 28 32 2 3 63 20 122
2019 Security 12 8 23 36 16 0 4 55 21 74
2019 Science and technology 32 13 13 14 29 0 0 42 45 15
2019 Legal services 7 21 28 21 17 7 0 40 30 29
2019 Administration and operations 13 20 26 20 18 1 3 39 34 1749
2019 Human resources 20 24 21 22 11 0 2 34 44 255
2019 Financial management 5 17 29 30 14 0 4 47 23 176
2019 Procurement 15 9 22 31 11 0 12 47 28 20
2019 Materiel management 0 6 20 17 50 0 6 72 6 18
2019 Information management 5 13 21 26 29 2 4 58 20 134
2019 Information technology 13 23 28 17 16 1 2 34 37 269
2019 Internal audit 4 19 24 23 31 0 0 53 22 26
2019 Evaluation 14 15 31 20 18 0 2 39 30 51
2019 Data sciences 10 17 30 20 20 0 3 42 28 80
2019 Policy 9 17 34 24 11 3 3 37 27 417
2019 Project management 12 22 25 21 13 2 4 37 37 298
2019 Other services to the public 10 15 27 18 23 2 4 43 28 301
2019 None of the above 14 15 19 19 25 3 5 47 32 507
2018 Client contact centre 13 13 22 23 19 2 8 47 29 340
2018 Health care practitioners 15 14 14 31 19 7 0 53 32 14
2018 Federal regulators 6 38 5 39 12 0 0 51 44 17
2018 Compliance, inspection and enforcement 22 25 23 17 13 0 0 29 47 84
2018 Communications or public affairs 7 17 32 32 10 1 0 43 24 101
2018 Access to information and privacy 10 19 15 33 17 4 2 53 30 86
2018 Security 14 15 22 33 15 1 1 49 29 84
2018 Legal services 7 28 33 29 3 0 0 32 35 28
2018 Administration and operations 16 22 27 18 12 2 3 32 40 1414
2018 Human resources 9 19 34 21 12 2 3 35 29 246
2018 Financial management 6 19 30 23 19 2 0 43 27 180
2018 Procurement 24 30 22 9 12 4 0 22 56 22
2018 Materiel management 10 7 7 39 37 0 0 77 17 13
2018 Information management 7 14 34 19 23 1 3 43 21 116
2018 Information technology 17 23 30 20 8 2 1 29 41 172
2018 Internal audit 7 13 41 13 20 6 0 35 21 15
2018 Evaluation 7 7 46 18 15 4 3 35 15 27
2018 Data sciences 13 29 23 16 14 0 5 32 44 59
2018 Policy 10 18 37 22 10 1 1 33 29 344
2018 Project management 14 27 32 18 6 1 2 25 42 192
2018 Other services to the public 12 17 25 22 18 2 3 42 31 215
2018 None of the above 12 21 20 20 21 1 6 44 35 370
2017 Client contact centre 13 22 22 17 13 4 9 35 41 352
2017 Health care practitioners 0 23 41 24 5 0 7 31 25 17
2017 Federal regulators 20 14 19 13 20 0 14 38 39 15
2017 Compliance, inspection and enforcement 20 25 27 16 8 1 3 25 47 82
2017 Communications or public affairs 15 21 28 22 10 2 2 34 37 97
2017 Access to information and privacy 16 20 13 16 22 3 10 44 41 63
2017 Security 8 16 36 16 17 1 5 35 26 74
2017 Legal services 9 28 10 9 39 5 0 51 39 18
2017 Administration and operations 15 21 27 16 14 2 6 33 38 1571
2017 Human resources 16 28 21 18 12 1 4 32 46 208
2017 Financial management 7 13 29 24 19 3 5 46 22 179
2017 Procurement 4 25 22 22 13 10 4 41 33 23
2017 Materiel management 7 28 14 19 25 0 7 48 38 17
2017 Information management 6 12 30 16 27 5 5 47 19 131
2017 Information technology 13 24 28 19 12 1 2 32 39 206
2017 Internal audit 6 17 18 29 24 0 6 57 24 17
2017 Evaluation 12 12 27 30 13 3 3 45 26 33
2017 Data sciences 11 17 26 21 9 4 11 35 34 49
2017 Policy 13 19 29 25 9 1 4 36 34 312
2017 Project management 16 24 32 14 9 2 4 24 42 231
2017 Other services to the public 9 15 25 22 20 2 7 45 27 286
2017 None of the above 13 18 24 18 17 2 8 39 34 524
2014 Client contact centre 14 19 23 15 18 2 9 38 37 338
2014 Health care practitioners 10 24 20 15 27 0 4 43 35 20
2014 Federal regulators 19 18 37 10 13 0 2 24 38 39
2014 Compliance, inspection and enforcement 17 28 29 13 10 1 2 24 46 97
2014 Communications or public affairs 11 17 33 26 8 2 3 36 29 124
2014 Access to information and privacy 19 14 19 14 19 3 12 38 39 80
2014 Security 14 24 40 9 13 0 1 22 38 81
2014 Science and technology 5 31 40 13 5 0 5 20 38 20
2014 Legal services 14 34 26 18 4 6 0 23 50 21
2014 Administration and operations 16 22 27 16 13 2 4 31 40 1606
2014 Human resources 20 24 31 13 7 2 4 21 47 200
2014 Financial management 8 23 33 20 9 1 6 31 33 193
2014 Procurement 38 24 19 14 0 4 0 15 66 21
2014 Materiel management 24 14 22 14 17 0 8 34 42 13
2014 Information management 17 22 18 14 22 2 4 39 42 160
2014 Information technology 14 25 28 21 7 2 2 30 41 256
2014 Internal audit 38 18 18 0 19 6 0 20 60 16
2014 Evaluation 13 23 20 23 14 0 7 40 39 60
2014 Other services to the public 14 20 24 21 15 1 5 38 37 553
2014 None of the above 12 21 29 17 13 3 5 32 36 825

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 16 19 20 18 12 7 46 30 505
2020 Health care practitioners 0 40 25 24 0 11 0 27 45 20
2020 Federal regulators 10 10 24 30 20 5 0 53 21 20
2020 Compliance, inspection and enforcement 9 18 31 20 15 5 1 38 29 80
2020 Communications or public affairs 5 7 29 32 23 3 1 57 12 129
2020 Access to information and privacy 5 13 24 22 23 5 8 51 21 119
2020 Security 7 7 33 34 18 0 1 52 14 73
2020 Science and technology 12 13 13 33 20 9 0 58 28 15
2020 Legal services 5 12 19 32 28 2 2 62 18 41
2020 Administration and operations 8 14 27 26 19 4 4 48 23 1915
2020 Human resources 4 10 31 29 18 4 3 51 16 294
2020 Financial management 5 12 26 35 18 2 2 55 18 170
2020 Procurement 12 4 24 40 16 4 0 59 17 25
2020 Materiel management 5 10 9 36 40 0 0 76 15 22
2020 Information management 5 11 21 28 24 9 3 58 18 126
2020 Information technology 6 12 28 29 19 4 3 51 19 267
2020 Internal audit 5 13 34 12 23 4 9 40 20 23
2020 Evaluation 12 18 16 27 28 0 0 54 29 41
2020 Data sciences 7 9 21 26 32 1 2 61 17 87
2020 Policy 6 12 31 34 13 2 2 49 19 405
2020 Project management 16 17 27 24 12 2 1 38 34 312
2020 Other services to the public 10 14 18 24 26 5 4 54 26 297
2020 None of the above 8 12 21 27 22 5 4 54 23 479
2019 Client contact centre 19 17 22 16 14 6 5 35 41 455
2019 Health care practitioners 24 8 35 21 12 0 0 33 32 25
2019 Federal regulators 4 14 21 37 14 0 10 56 20 28
2019 Compliance, inspection and enforcement 15 13 34 22 13 1 2 36 29 93
2019 Communications or public affairs 3 8 27 35 26 0 2 61 12 119
2019 Access to information and privacy 8 17 21 22 22 6 3 49 28 122
2019 Security 8 13 22 35 19 1 3 56 21 74
2019 Science and technology 24 5 18 26 27 0 0 53 29 16
2019 Legal services 4 19 29 29 20 0 0 49 23 28
2019 Administration and operations 13 20 25 21 15 3 3 38 35 1750
2019 Human resources 11 18 29 27 11 4 0 39 31 255
2019 Financial management 6 19 30 25 16 1 5 43 25 178
2019 Procurement 9 24 24 21 17 4 0 40 35 20
2019 Materiel management 12 5 23 14 40 0 6 57 18 18
2019 Information management 7 12 30 20 23 4 4 46 21 135
2019 Information technology 11 13 23 24 23 3 3 49 26 266
2019 Internal audit 8 19 12 18 39 4 0 59 28 26
2019 Evaluation 14 17 25 16 24 0 4 42 32 51
2019 Data sciences 10 25 26 18 16 2 4 36 37 80
2019 Policy 7 19 25 29 14 3 2 45 28 416
2019 Project management 16 22 26 19 11 3 3 32 41 300
2019 Other services to the public 11 18 26 16 18 7 2 39 32 304
2019 None of the above 12 15 26 18 18 6 6 40 30 503
2018 Client contact centre 21 19 22 15 13 7 3 31 45 339
2018 Health care practitioners 15 36 20 14 7 7 0 23 56 14
2018 Federal regulators 29 21 16 12 14 0 8 28 54 17
2018 Compliance, inspection and enforcement 10 24 32 21 12 0 1 34 34 83
2018 Communications or public affairs 3 13 22 40 17 3 2 60 17 100
2018 Access to information and privacy 12 20 27 19 14 4 4 36 35 84
2018 Security 8 16 26 29 17 2 2 48 25 84
2018 Legal services 15 36 24 17 8 0 0 25 51 28
2018 Administration and operations 13 23 28 18 10 4 3 31 39 1408
2018 Human resources 9 12 27 29 16 3 3 48 22 244
2018 Financial management 7 21 30 24 18 2 0 42 28 178
2018 Procurement 27 43 9 9 12 0 0 21 70 22
2018 Materiel management 17 24 23 14 23 0 0 37 40 13
2018 Information management 17 18 26 14 20 3 2 36 37 118
2018 Information technology 9 13 29 28 15 5 1 45 24 173
2018 Internal audit 6 13 35 33 6 6 0 42 21 15
2018 Evaluation 12 16 24 22 19 4 3 44 31 27
2018 Data sciences 14 17 34 19 12 2 2 33 32 58
2018 Policy 9 12 32 32 12 1 2 46 21 346
2018 Project management 18 26 29 12 11 1 2 24 46 192
2018 Other services to the public 8 20 26 21 19 3 2 42 30 213
2018 None of the above 14 21 25 16 17 4 5 36 37 371
2017 Client contact centre 23 23 21 10 9 7 9 22 53 354
2017 Health care practitioners 19 19 35 17 5 0 6 24 40 17
2017 Federal regulators 13 27 25 14 7 0 14 25 46 15
2017 Compliance, inspection and enforcement 9 22 35 17 12 2 3 31 32 84
2017 Communications or public affairs 10 16 28 24 18 2 2 44 28 96
2017 Access to information and privacy 16 20 27 11 13 5 8 27 41 63
2017 Security 4 17 32 26 14 4 3 43 23 74
2017 Legal services 35 14 27 14 5 5 0 20 52 18
2017 Administration and operations 13 22 28 18 11 3 5 31 39 1575
2017 Human resources 6 23 27 23 13 2 6 39 32 207
2017 Financial management 4 17 30 24 21 1 3 47 22 180
2017 Procurement 21 21 26 18 14 0 0 32 42 23
2017 Materiel management 13 17 37 17 10 0 6 29 32 17
2017 Information management 9 12 23 20 21 10 6 48 25 132
2017 Information technology 7 18 26 24 18 4 4 45 27 205
2017 Internal audit 0 13 43 26 6 0 13 36 14 16
2017 Evaluation 6 16 36 17 16 9 0 37 24 33
2017 Data sciences 4 11 34 24 19 0 8 47 16 49
2017 Policy 9 20 31 25 8 1 4 36 31 312
2017 Project management 20 23 29 14 7 2 6 23 46 232
2017 Other services to the public 10 17 25 17 18 5 8 40 31 287
2017 None of the above 13 18 27 16 14 3 9 34 36 524
2014 Client contact centre 13 18 22 17 16 7 6 38 37 337
2014 Health care practitioners 10 28 33 10 19 0 0 29 38 20
2014 Federal regulators 14 25 15 27 13 5 2 43 41 39
2014 Compliance, inspection and enforcement 12 24 31 21 5 3 4 28 39 97
2014 Communications or public affairs 10 14 29 30 12 1 4 45 25 124
2014 Access to information and privacy 16 19 28 11 10 10 5 24 42 80
2014 Security 9 18 25 24 18 2 4 45 28 81
2014 Science and technology 5 5 23 35 21 5 5 62 12 20
2014 Legal services 9 26 38 22 5 0 0 27 35 21
2014 Administration and operations 17 21 26 18 11 3 4 31 42 1608
2014 Human resources 12 20 28 18 11 5 6 33 36 200
2014 Financial management 9 17 34 23 8 3 5 34 29 193
2014 Procurement 19 32 24 21 0 4 0 22 53 20
2014 Materiel management 30 23 16 0 6 8 17 8 71 13
2014 Information management 18 16 25 16 14 4 7 34 38 161
2014 Information technology 6 14 25 28 18 3 6 50 22 255
2014 Internal audit 18 45 12 12 7 0 6 20 68 16
2014 Evaluation 10 12 23 27 23 2 4 53 23 60
2014 Other services to the public 10 19 24 22 13 4 7 39 33 556
2014 None of the above 12 17 27 21 15 4 5 39 32 821

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 16 25 23 18 4 6 44 28 507
2020 Health care practitioners 5 10 31 30 8 5 10 46 18 20
2020 Federal regulators 15 10 20 25 26 0 5 53 26 20
2020 Compliance, inspection and enforcement 11 25 26 26 8 3 1 35 38 79
2020 Communications or public affairs 11 20 33 24 8 3 1 33 32 131
2020 Access to information and privacy 6 9 22 22 31 3 7 59 17 118
2020 Security 1 22 33 26 17 0 0 44 24 73
2020 Science and technology 13 13 38 20 16 0 0 35 26 15
2020 Legal services 2 9 38 36 12 2 0 50 11 42
2020 Administration and operations 9 18 32 21 16 2 3 39 28 1915
2020 Human resources 8 17 33 22 14 4 1 38 27 292
2020 Financial management 1 15 34 32 15 1 2 48 17 169
2020 Procurement 12 17 36 24 12 0 0 36 29 25
2020 Materiel management 0 5 27 36 32 0 0 68 5 22
2020 Information management 4 13 29 27 17 6 4 49 19 126
2020 Information technology 12 17 30 22 14 3 1 39 30 270
2020 Internal audit 9 8 17 38 23 0 5 63 19 23
2020 Evaluation 12 15 32 24 15 3 0 40 27 41
2020 Data sciences 10 11 28 27 16 7 0 46 24 87
2020 Policy 9 22 34 24 7 2 2 33 31 406
2020 Project management 11 21 37 18 11 1 2 29 33 312
2020 Other services to the public 7 14 27 25 19 4 3 48 23 296
2020 None of the above 10 15 24 26 18 3 3 47 27 480
2019 Client contact centre 8 17 27 21 16 5 7 41 28 455
2019 Health care practitioners 12 11 33 32 12 0 0 44 23 25
2019 Federal regulators 8 19 11 26 29 0 6 59 29 27
2019 Compliance, inspection and enforcement 11 13 38 22 14 2 1 37 24 93
2019 Communications or public affairs 8 21 37 18 14 2 1 33 29 120
2019 Access to information and privacy 5 13 26 24 26 2 3 53 19 123
2019 Security 10 19 28 22 17 0 4 40 30 73
2019 Science and technology 24 17 13 32 13 0 0 45 42 16
2019 Legal services 7 13 42 21 16 0 0 37 21 29
2019 Administration and operations 8 18 32 22 15 2 3 38 28 1747
2019 Human resources 8 21 35 20 12 1 2 33 31 257
2019 Financial management 1 16 39 29 12 1 3 42 17 177
2019 Procurement 15 18 43 5 13 0 5 19 35 20
2019 Materiel management 12 6 50 16 16 0 0 32 18 17
2019 Information management 7 11 29 23 25 4 2 50 18 135
2019 Information technology 14 23 28 16 15 2 2 33 38 268
2019 Internal audit 0 20 19 23 30 4 4 58 22 26
2019 Evaluation 12 12 37 19 16 2 2 37 25 51
2019 Data sciences 10 10 33 27 18 0 2 46 20 80
2019 Policy 7 20 38 20 9 4 2 31 29 416
2019 Project management 15 21 32 20 8 2 2 30 37 298
2019 Other services to the public 8 12 29 22 20 5 4 47 21 303
2019 None of the above 10 12 26 17 24 5 6 46 25 504
2018 Client contact centre 14 18 27 19 14 3 5 35 35 343
2018 Health care practitioners 0 7 52 27 7 7 0 37 8 14
2018 Federal regulators 17 26 17 14 26 0 0 40 43 17
2018 Compliance, inspection and enforcement 9 20 41 19 8 4 0 28 30 85
2018 Communications or public affairs 11 24 32 21 11 2 0 32 35 101
2018 Access to information and privacy 6 16 28 25 21 1 4 48 22 85
2018 Security 9 12 30 25 19 2 3 46 22 84
2018 Legal services 7 26 55 12 0 0 0 12 33 28
2018 Administration and operations 9 21 33 20 12 3 3 33 32 1418
2018 Human resources 10 22 32 18 10 4 3 30 35 246
2018 Financial management 4 14 45 21 14 2 0 36 18 181
2018 Procurement 28 33 18 9 12 0 0 21 61 22
2018 Materiel management 14 0 56 7 23 0 0 30 14 13
2018 Information management 6 14 32 22 19 4 3 44 22 117
2018 Information technology 14 20 35 17 9 4 2 28 36 172
2018 Internal audit 6 7 40 26 20 0 0 46 13 15
2018 Evaluation 14 14 37 7 19 0 9 29 30 27
2018 Data sciences 15 18 31 22 12 0 2 35 33 59
2018 Policy 12 20 37 19 9 1 2 28 33 347
2018 Project management 14 20 36 18 8 1 2 27 35 192
2018 Other services to the public 10 15 27 22 19 3 4 44 27 214
2018 None of the above 10 19 28 18 18 4 4 38 31 374
2017 Client contact centre 17 21 25 15 10 4 8 29 43 354
2017 Health care practitioners 5 31 23 11 18 0 12 33 41 17
2017 Federal regulators 27 12 20 20 7 0 14 31 46 15
2017 Compliance, inspection and enforcement 14 16 37 18 8 2 5 28 32 84
2017 Communications or public affairs 12 20 41 12 9 2 3 23 34 97
2017 Access to information and privacy 3 16 35 11 22 7 7 38 22 63
2017 Security 9 15 37 20 18 1 0 38 24 74
2017 Legal services 22 14 19 22 9 10 5 36 42 18
2017 Administration and operations 10 17 35 18 12 2 5 33 30 1569
2017 Human resources 7 17 34 20 13 3 7 36 27 208
2017 Financial management 4 15 37 22 17 1 4 41 20 180
2017 Procurement 13 25 30 23 9 0 0 32 38 23
2017 Materiel management 5 14 18 23 27 7 7 57 21 17
2017 Information management 4 14 24 22 25 6 6 53 20 131
2017 Information technology 13 17 37 18 9 4 1 29 33 208
2017 Internal audit 0 6 35 23 24 6 6 53 7 17
2017 Evaluation 12 9 36 18 16 6 3 37 23 33
2017 Data sciences 6 21 32 22 4 8 8 31 31 49
2017 Policy 12 24 37 14 8 2 4 23 39 311
2017 Project management 16 25 29 17 7 2 4 26 43 231
2017 Other services to the public 6 13 32 24 15 5 5 44 20 286
2017 None of the above 11 17 26 18 17 4 7 40 31 523
2014 Client contact centre 10 19 31 17 14 4 6 34 32 336
2014 Health care practitioners 9 24 22 13 32 0 0 46 32 20
2014 Federal regulators 16 23 33 18 8 0 2 26 41 39
2014 Compliance, inspection and enforcement 8 26 40 15 6 2 3 22 36 97
2014 Communications or public affairs 19 20 35 16 6 1 4 23 41 124
2014 Access to information and privacy 14 6 36 10 21 3 10 35 23 79
2014 Security 15 16 34 18 14 1 1 32 32 81
2014 Science and technology 11 19 35 11 15 5 5 28 33 20
2014 Legal services 14 13 50 19 4 0 0 23 27 21
2014 Administration and operations 12 20 33 18 11 2 4 31 34 1608
2014 Human resources 15 26 29 14 6 4 5 22 46 200
2014 Financial management 7 22 40 21 4 2 5 27 31 193
2014 Procurement 16 37 31 11 0 5 0 11 56 19
2014 Materiel management 33 8 24 20 14 0 0 34 41 13
2014 Information management 16 16 27 18 13 4 5 35 35 161
2014 Information technology 10 23 38 17 7 3 3 25 35 256
2014 Internal audit 19 37 25 6 6 6 0 13 60 16
2014 Evaluation 13 23 22 23 14 3 2 39 38 59
2014 Other services to the public 8 20 27 20 15 3 5 39 31 556
2014 None of the above 9 19 32 20 12 4 5 35 31 821

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 22 34 22 12 1 1 34 31 509
2020 Health care practitioners 0 10 51 25 9 0 5 36 11 20
2020 Federal regulators 9 25 35 15 10 5 0 27 36 20
2020 Compliance, inspection and enforcement 6 33 35 14 11 0 0 26 39 80
2020 Communications or public affairs 9 23 39 23 5 1 0 28 33 130
2020 Access to information and privacy 8 13 32 20 22 1 3 44 23 120
2020 Security 6 14 40 20 20 0 0 41 20 73
2020 Science and technology 7 6 36 28 22 0 0 51 14 14
2020 Legal services 10 28 43 12 7 0 0 19 38 42
2020 Administration and operations 8 22 36 20 11 0 1 32 31 1921
2020 Human resources 10 24 36 17 12 0 0 30 34 293
2020 Financial management 3 17 38 32 9 0 1 42 20 170
2020 Procurement 12 21 28 32 8 0 0 40 32 25
2020 Materiel management 0 14 28 45 14 0 0 58 14 22
2020 Information management 6 15 33 24 18 3 1 44 22 128
2020 Information technology 8 10 28 33 19 1 1 53 19 269
2020 Internal audit 4 30 53 0 13 0 0 13 34 23
2020 Evaluation 9 34 27 22 8 0 0 30 43 41
2020 Data sciences 8 23 27 27 15 1 0 42 31 88
2020 Policy 7 24 46 18 4 1 0 23 31 406
2020 Project management 7 23 38 20 11 0 0 32 30 313
2020 Other services to the public 10 20 33 18 15 3 1 34 32 300
2020 None of the above 9 23 34 18 14 1 1 33 32 482
2019 Client contact centre 11 17 30 24 13 1 4 39 29 457
2019 Health care practitioners 20 8 35 25 12 0 0 37 28 25
2019 Federal regulators 7 14 29 22 25 0 3 49 22 28
2019 Compliance, inspection and enforcement 14 17 38 19 11 0 1 31 31 93
2019 Communications or public affairs 5 16 41 28 7 1 2 35 22 120
2019 Access to information and privacy 9 12 28 21 25 2 4 48 22 124
2019 Security 12 22 29 15 20 0 1 35 35 73
2019 Science and technology 12 19 26 28 14 0 0 42 32 15
2019 Legal services 11 10 49 26 4 0 0 30 21 29
2019 Administration and operations 9 19 33 23 13 1 2 37 29 1753
2019 Human resources 10 17 34 24 15 0 1 39 26 255
2019 Financial management 4 11 42 25 16 0 1 42 15 177
2019 Procurement 11 9 24 29 27 0 0 56 20 20
2019 Materiel management 0 0 39 22 39 0 0 61 0 18
2019 Information management 7 12 25 30 21 4 2 54 20 135
2019 Information technology 7 14 27 29 20 1 2 51 21 269
2019 Internal audit 4 27 19 14 35 0 0 50 31 26
2019 Evaluation 19 16 40 17 8 0 0 26 35 51
2019 Data sciences 13 19 33 22 11 0 1 33 33 80
2019 Policy 4 18 36 27 13 2 1 41 22 417
2019 Project management 9 12 33 29 15 1 1 46 21 300
2019 Other services to the public 10 17 35 18 15 2 2 34 29 303
2019 None of the above 9 17 31 19 20 2 4 41 27 509
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 29 16 5 4 8 7 71 10 509
2020 Health care practitioners 25 44 21 0 5 5 0 73 6 20
2020 Federal regulators 26 21 11 21 10 5 5 53 35 19
2020 Compliance, inspection and enforcement 28 28 19 5 5 11 4 66 11 79
2020 Communications or public affairs 31 31 16 9 3 4 5 69 13 130
2020 Access to information and privacy 40 21 20 8 3 4 4 67 11 118
2020 Security 27 29 25 11 1 5 1 60 13 73
2020 Science and technology 47 9 26 6 0 6 7 64 7 15
2020 Legal services 24 26 19 5 7 9 11 62 15 42
2020 Administration and operations 29 29 19 8 4 7 4 65 13 1922
2020 Human resources 36 27 14 5 4 6 9 74 10 294
2020 Financial management 43 29 10 3 3 5 7 82 7 169
2020 Procurement 32 36 16 0 0 4 13 81 0 25
2020 Materiel management 49 28 14 4 0 0 4 81 4 22
2020 Information management 39 31 15 4 7 3 2 74 11 129
2020 Information technology 32 28 22 3 4 7 4 68 7 270
2020 Internal audit 40 22 29 4 0 4 0 65 5 23
2020 Evaluation 35 27 15 12 7 3 2 65 20 41
2020 Data sciences 38 22 24 9 0 4 4 64 10 87
2020 Policy 30 32 14 6 2 9 7 73 10 407
2020 Project management 32 26 20 7 4 8 3 64 13 313
2020 Other services to the public 33 26 17 5 5 8 6 69 11 299
2020 None of the above 30 28 21 8 4 6 4 64 13 484
2019 Client contact centre 35 25 15 7 5 8 5 69 14 453
2019 Health care practitioners 45 43 4 0 0 8 0 95 0 25
2019 Federal regulators 28 32 19 11 4 3 4 64 16 28
2019 Compliance, inspection and enforcement 28 25 20 10 5 6 6 60 17 94
2019 Communications or public affairs 41 33 11 4 4 3 3 79 9 120
2019 Access to information and privacy 43 27 13 11 1 3 2 74 13 124
2019 Security 34 24 19 12 7 1 3 60 20 74
2019 Science and technology 33 30 13 19 5 0 0 63 24 16
2019 Legal services 34 28 11 7 4 13 3 74 14 29
2019 Administration and operations 31 30 16 9 5 6 3 67 16 1755
2019 Human resources 33 32 15 7 4 3 6 71 12 255
2019 Financial management 39 33 14 5 3 3 2 76 9 178
2019 Procurement 33 31 13 11 0 6 4 73 12 20
2019 Materiel management 58 11 11 4 0 12 4 82 5 19
2019 Information management 34 28 20 6 3 6 2 68 10 137
2019 Information technology 41 24 11 6 7 8 3 74 14 267
2019 Internal audit 49 35 8 4 0 0 4 87 4 26
2019 Evaluation 27 29 14 8 14 4 4 61 24 52
2019 Data sciences 35 27 11 9 7 5 6 69 18 81
2019 Policy 33 32 13 8 4 6 4 72 13 417
2019 Project management 27 30 16 8 7 7 4 65 17 299
2019 Other services to the public 32 31 17 4 8 6 2 68 14 305
2019 None of the above 36 24 16 8 7 5 4 65 17 507
2018 Client contact centre 25 32 19 8 5 7 3 64 15 348
2018 Health care practitioners 16 60 15 9 0 0 0 76 9 13
2018 Federal regulators 31 46 5 18 0 0 0 77 18 17
2018 Compliance, inspection and enforcement 19 32 23 8 9 5 4 56 18 84
2018 Communications or public affairs 30 35 14 6 5 4 6 73 12 102
2018 Access to information and privacy 26 36 22 5 2 8 0 68 8 89
2018 Security 25 37 19 13 4 1 1 63 17 84
2018 Legal services 10 35 15 14 4 10 12 58 23 28
2018 Administration and operations 22 35 20 9 7 5 2 61 17 1418
2018 Human resources 32 33 12 4 3 9 7 77 9 245
2018 Financial management 34 38 13 3 2 5 4 80 5 178
2018 Procurement 19 39 22 4 4 4 6 65 10 22
2018 Materiel management 30 49 14 0 0 0 7 85 0 13
2018 Information management 34 28 16 8 7 2 5 67 16 117
2018 Information technology 22 40 14 10 5 6 3 68 16 171
2018 Internal audit 29 44 7 7 0 7 7 84 8 14
2018 Evaluation 31 22 7 7 15 18 0 65 27 26
2018 Data sciences 33 32 15 3 5 7 5 74 9 58
2018 Policy 30 29 13 7 4 11 6 71 13 347
2018 Project management 28 25 21 8 9 7 3 58 19 191
2018 Other services to the public 21 32 20 12 7 6 1 58 20 212
2018 None of the above 26 27 21 10 9 4 4 58 20 370
2017 Client contact centre 30 31 15 6 7 6 4 68 15 354
2017 Health care practitioners 47 28 12 6 0 7 0 81 6 17
2017 Federal regulators 46 14 27 7 7 0 0 60 13 15
2017 Compliance, inspection and enforcement 32 26 16 14 6 5 2 63 21 84
2017 Communications or public affairs 36 33 10 5 7 5 3 76 13 97
2017 Access to information and privacy 40 22 15 8 8 5 3 67 16 64
2017 Security 34 29 15 14 4 3 1 66 19 74
2017 Legal services 26 23 14 0 32 0 5 52 33 18
2017 Administration and operations 28 33 16 9 6 4 4 67 16 1583
2017 Human resources 32 37 12 5 2 4 8 78 8 208
2017 Financial management 32 31 13 8 5 4 7 71 14 181
2017 Procurement 39 28 13 10 0 5 5 74 11 23
2017 Materiel management 51 20 18 0 6 0 5 74 7 17
2017 Information management 36 28 10 7 8 7 5 72 16 133
2017 Information technology 33 31 13 9 5 6 3 70 15 209
2017 Internal audit 30 28 12 18 0 6 6 66 21 17
2017 Evaluation 24 33 11 12 12 0 6 61 26 33
2017 Data sciences 38 22 9 11 5 7 7 70 19 51
2017 Policy 34 32 16 5 3 5 5 74 9 311
2017 Project management 32 25 16 6 9 7 5 65 17 232
2017 Other services to the public 30 29 16 8 7 6 4 66 17 288
2017 None of the above 30 31 14 8 7 4 5 67 18 532
2014 Client contact centre 39 28 15 4 5 5 3 73 10 339
2014 Health care practitioners 52 28 15 6 0 0 0 80 6 20
2014 Federal regulators 33 21 10 15 5 11 5 63 24 39
2014 Compliance, inspection and enforcement 40 24 13 7 4 5 7 73 12 97
2014 Communications or public affairs 35 35 8 8 6 4 4 76 15 125
2014 Access to information and privacy 44 25 13 4 5 3 6 76 10 80
2014 Security 31 32 12 10 8 5 2 68 19 82
2014 Science and technology 20 25 16 11 19 0 10 50 32 20
2014 Legal services 25 36 11 5 12 11 0 68 20 21
2014 Administration and operations 33 33 14 8 5 5 3 71 13 1611
2014 Human resources 41 29 10 4 3 6 6 81 8 200
2014 Financial management 30 36 14 7 3 2 7 72 12 193
2014 Procurement 27 40 8 4 12 8 0 73 17 21
2014 Materiel management 31 35 17 0 0 8 8 80 0 13
2014 Information management 35 32 13 9 6 3 3 71 16 160
2014 Information technology 33 29 14 8 8 4 5 67 18 256
2014 Internal audit 18 24 6 32 13 6 0 45 48 16
2014 Evaluation 32 26 10 15 2 9 7 69 20 60
2014 Other services to the public 33 30 16 9 6 4 2 68 16 560
2014 None of the above 38 27 14 8 4 5 3 71 14 826

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 29 8 3 2 1 0 87 5 505
2020 Health care practitioners 60 35 5 0 0 0 0 95 0 20
2020 Federal regulators 39 25 15 10 10 0 0 64 20 20
2020 Compliance, inspection and enforcement 44 32 13 3 4 4 0 79 8 80
2020 Communications or public affairs 51 27 5 10 5 1 0 79 16 129
2020 Access to information and privacy 62 14 9 11 1 2 1 79 12 120
2020 Security 49 25 15 8 3 0 0 74 11 73
2020 Science and technology 73 9 12 7 0 0 0 81 7 15
2020 Legal services 45 31 12 5 5 2 0 78 10 42
2020 Administration and operations 48 30 9 7 5 2 0 79 12 1923
2020 Human resources 64 25 5 3 2 1 0 90 5 293
2020 Financial management 69 24 2 1 3 0 0 94 4 168
2020 Procurement 68 16 16 0 0 0 0 84 0 25
2020 Materiel management 61 29 0 10 0 0 0 90 10 22
2020 Information management 57 21 6 9 6 0 0 79 15 129
2020 Information technology 57 27 7 5 2 2 0 85 7 268
2020 Internal audit 78 18 4 0 0 0 0 96 0 23
2020 Evaluation 67 19 3 5 7 0 0 86 12 41
2020 Data sciences 55 27 7 11 0 0 0 82 11 85
2020 Policy 54 29 5 7 3 1 0 84 10 407
2020 Project management 58 23 9 5 3 2 0 83 8 313
2020 Other services to the public 54 23 11 7 3 2 0 79 11 296
2020 None of the above 51 26 8 9 3 1 1 79 12 482
2019 Client contact centre 58 24 7 6 3 2 0 84 9 454
2019 Health care practitioners 68 28 4 0 0 0 0 96 0 25
2019 Federal regulators 49 29 11 4 8 0 0 78 11 28
2019 Compliance, inspection and enforcement 41 34 9 12 3 1 0 75 15 95
2019 Communications or public affairs 59 30 4 4 3 0 0 88 7 120
2019 Access to information and privacy 55 26 10 3 5 1 0 82 9 122
2019 Security 45 27 8 15 5 0 0 71 20 74
2019 Science and technology 31 50 7 6 6 0 0 81 13 16
2019 Legal services 51 31 10 7 0 0 0 83 7 29
2019 Administration and operations 48 29 9 7 5 1 0 78 12 1759
2019 Human resources 57 28 5 6 3 1 0 86 9 256
2019 Financial management 61 23 7 6 2 0 1 84 8 177
2019 Procurement 58 33 9 0 0 0 0 91 0 20
2019 Materiel management 57 21 16 6 0 0 0 78 6 19
2019 Information management 47 31 8 9 6 0 0 78 15 138
2019 Information technology 52 25 6 9 6 1 0 79 15 268
2019 Internal audit 66 23 12 0 0 0 0 88 0 26
2019 Evaluation 50 20 7 13 10 0 0 70 23 52
2019 Data sciences 52 29 8 6 5 1 0 81 11 81
2019 Policy 57 27 5 7 4 1 0 85 10 416
2019 Project management 50 26 9 9 6 1 0 76 15 300
2019 Other services to the public 49 29 9 6 8 0 0 78 13 305
2019 None of the above 51 25 11 7 5 1 0 77 12 506
2018 Client contact centre 51 30 8 5 5 1 0 82 10 346
2018 Health care practitioners 52 41 7 0 0 0 0 93 0 14
2018 Federal regulators 50 28 11 6 6 0 0 78 11 18
2018 Compliance, inspection and enforcement 42 35 9 6 7 1 0 78 13 85
2018 Communications or public affairs 51 29 6 8 5 1 0 81 13 102
2018 Access to information and privacy 49 31 7 7 4 0 1 82 11 88
2018 Security 47 30 5 13 6 0 0 77 18 83
2018 Legal services 45 40 4 7 4 0 0 84 11 28
2018 Administration and operations 42 32 10 8 6 1 0 76 14 1415
2018 Human resources 60 21 8 5 3 2 0 83 9 244
2018 Financial management 55 29 9 4 2 0 0 84 7 179
2018 Procurement 25 38 13 9 15 0 0 63 24 22
2018 Materiel management 47 23 21 9 0 0 0 70 9 13
2018 Information management 49 24 7 12 7 0 0 74 19 117
2018 Information technology 42 34 8 9 7 1 0 77 16 171
2018 Internal audit 72 14 7 0 7 0 0 86 7 14
2018 Evaluation 39 27 0 19 15 0 0 67 33 26
2018 Data sciences 55 26 5 7 5 0 2 83 12 56
2018 Policy 55 28 7 6 4 1 0 84 10 343
2018 Project management 43 29 14 7 6 1 0 73 13 191
2018 Other services to the public 43 31 8 10 7 0 1 75 17 214
2018 None of the above 45 27 8 8 10 1 0 73 19 371
2017 Client contact centre 51 26 11 6 4 1 0 79 10 354
2017 Health care practitioners 57 30 0 12 0 0 0 88 12 17
2017 Federal regulators 40 33 14 7 7 0 0 73 13 15
2017 Compliance, inspection and enforcement 47 30 6 8 8 1 0 78 16 84
2017 Communications or public affairs 46 31 7 10 4 1 0 79 14 97
2017 Access to information and privacy 47 36 8 5 5 0 0 83 9 64
2017 Security 46 35 4 12 3 0 0 81 15 73
2017 Legal services 31 19 23 12 14 0 0 50 27 18
2017 Administration and operations 46 29 9 9 6 1 0 76 15 1584
2017 Human resources 62 27 4 4 3 0 0 89 7 208
2017 Financial management 58 24 6 7 4 1 0 83 11 181
2017 Procurement 55 27 8 5 5 0 0 82 10 23
2017 Materiel management 40 35 11 7 6 0 0 75 13 17
2017 Information management 49 25 9 9 5 3 1 77 14 133
2017 Information technology 40 31 12 9 7 0 0 72 17 209
2017 Internal audit 41 29 12 6 0 12 0 80 7 17
2017 Evaluation 46 27 9 6 12 0 0 73 18 33
2017 Data sciences 59 26 5 8 2 0 0 85 9 51
2017 Policy 57 31 5 4 3 0 0 88 7 312
2017 Project management 44 30 7 9 8 0 1 75 17 232
2017 Other services to the public 50 27 8 8 6 1 1 78 15 287
2017 None of the above 49 28 8 7 7 1 1 78 14 533
2014 Client contact centre 57 29 4 5 3 1 1 87 9 338
2014 Health care practitioners 56 27 12 6 0 0 0 82 6 20
2014 Federal regulators 41 28 11 11 7 3 0 71 19 39
2014 Compliance, inspection and enforcement 51 29 9 7 3 1 0 81 10 97
2014 Communications or public affairs 51 29 8 5 6 2 0 81 11 125
2014 Access to information and privacy 63 19 8 4 6 0 0 82 10 80
2014 Security 46 31 5 11 7 0 0 77 18 82
2014 Science and technology 30 32 5 15 19 0 0 61 34 20
2014 Legal services 27 35 11 9 12 6 0 66 23 21
2014 Administration and operations 50 30 7 7 5 1 0 81 12 1609
2014 Human resources 58 27 7 3 4 2 0 86 7 200
2014 Financial management 52 30 8 6 3 1 0 82 10 193
2014 Procurement 31 34 19 10 6 0 0 65 16 21
2014 Materiel management 60 24 0 8 8 0 0 83 17 13
2014 Information management 45 32 8 9 5 1 0 78 14 161
2014 Information technology 43 29 8 10 8 3 0 74 18 256
2014 Internal audit 12 30 0 32 20 6 0 45 55 16
2014 Evaluation 51 19 11 12 5 2 0 72 17 60
2014 Other services to the public 50 28 7 8 5 1 0 79 14 559
2014 None of the above 52 27 8 8 4 1 0 81 11 826

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 28 5 2 1 0 1 92 3 507
2020 Health care practitioners 59 36 0 0 5 0 0 95 5 20
2020 Federal regulators 50 20 5 15 10 0 0 70 25 20
2020 Compliance, inspection and enforcement 56 29 6 5 4 0 0 85 9 79
2020 Communications or public affairs 62 28 3 7 0 0 0 90 7 130
2020 Access to information and privacy 66 19 11 2 2 1 0 85 3 118
2020 Security 51 29 13 6 1 0 0 80 7 72
2020 Science and technology 74 26 0 0 0 0 0 100 0 14
2020 Legal services 61 24 7 5 2 0 0 85 7 41
2020 Administration and operations 55 32 6 4 2 0 0 88 6 1915
2020 Human resources 74 18 4 1 2 0 0 92 4 294
2020 Financial management 75 21 2 1 1 0 0 96 2 168
2020 Procurement 75 21 4 0 0 0 0 96 0 24
2020 Materiel management 63 32 5 0 0 0 0 95 0 22
2020 Information management 60 29 5 3 4 0 0 89 7 129
2020 Information technology 64 23 8 2 2 1 0 88 4 270
2020 Internal audit 70 26 4 0 0 0 0 96 0 23
2020 Evaluation 67 15 8 5 5 0 0 83 10 39
2020 Data sciences 57 37 4 2 0 0 0 94 2 85
2020 Policy 67 25 3 3 1 0 0 93 4 404
2020 Project management 66 23 5 4 1 0 0 89 5 311
2020 Other services to the public 57 33 6 3 1 1 0 90 4 300
2020 None of the above 59 27 7 5 1 0 1 86 6 477
2019 Client contact centre 63 26 4 4 1 1 0 90 6 454
2019 Health care practitioners 72 23 4 0 0 0 0 96 0 25
2019 Federal regulators 48 34 7 11 0 0 0 81 11 28
2019 Compliance, inspection and enforcement 44 43 3 6 3 0 0 87 10 93
2019 Communications or public affairs 68 24 3 2 3 0 0 92 5 119
2019 Access to information and privacy 59 29 3 8 1 1 0 88 9 124
2019 Security 45 36 14 0 5 0 0 81 5 73
2019 Science and technology 45 36 19 0 0 0 0 81 0 16
2019 Legal services 53 35 7 4 0 0 0 89 4 28
2019 Administration and operations 50 35 6 6 3 0 0 86 8 1758
2019 Human resources 62 31 3 3 1 0 0 93 3 255
2019 Financial management 65 26 4 3 2 0 0 91 5 178
2019 Procurement 51 49 0 0 0 0 0 100 0 19
2019 Materiel management 80 10 6 4 0 0 0 90 4 19
2019 Information management 43 38 10 8 1 0 1 81 9 138
2019 Information technology 59 28 4 7 3 0 0 86 10 268
2019 Internal audit 70 22 8 0 0 0 0 92 0 26
2019 Evaluation 47 25 11 7 9 0 0 72 16 52
2019 Data sciences 60 25 6 5 5 0 0 85 9 81
2019 Policy 65 24 4 5 2 0 0 89 7 415
2019 Project management 54 32 5 6 3 0 0 86 9 300
2019 Other services to the public 51 32 6 6 4 0 0 83 11 304
2019 None of the above 55 30 7 6 2 1 0 85 8 507
2018 Client contact centre 55 34 5 2 3 0 0 90 4 348
2018 Health care practitioners 71 22 7 0 0 0 0 93 0 14
2018 Federal regulators 61 16 5 11 0 0 7 82 12 18
2018 Compliance, inspection and enforcement 49 34 11 4 2 0 0 83 7 84
2018 Communications or public affairs 64 27 5 4 0 0 0 91 4 102
2018 Access to information and privacy 59 35 4 2 0 0 0 94 2 88
2018 Security 47 35 11 2 5 1 0 82 7 84
2018 Legal services 55 41 0 4 0 0 0 96 4 28
2018 Administration and operations 48 38 7 6 2 0 0 86 8 1411
2018 Human resources 62 31 4 2 1 1 0 93 3 244
2018 Financial management 66 25 4 5 1 0 0 91 5 179
2018 Procurement 34 48 18 0 0 0 0 82 0 22
2018 Materiel management 54 30 7 10 0 0 0 83 10 13
2018 Information management 52 31 8 8 1 0 0 83 9 117
2018 Information technology 42 39 6 8 4 1 0 82 12 169
2018 Internal audit 35 58 0 0 0 7 0 100 0 14
2018 Evaluation 47 32 0 15 7 0 0 78 22 26
2018 Data sciences 59 26 5 3 3 2 2 88 7 58
2018 Policy 66 25 3 4 1 0 0 92 5 346
2018 Project management 53 33 5 4 5 1 0 86 8 190
2018 Other services to the public 47 35 7 7 3 0 0 83 10 213
2018 None of the above 54 28 7 8 3 0 0 82 11 370
2017 Client contact centre 47 38 7 6 1 0 0 85 7 355
2017 Health care practitioners 59 35 6 0 0 0 0 94 0 17
2017 Federal regulators 54 14 19 7 7 0 0 68 13 15
2017 Compliance, inspection and enforcement 55 27 8 9 1 0 0 82 10 84
2017 Communications or public affairs 55 34 5 4 2 0 0 89 6 97
2017 Access to information and privacy 44 31 9 12 3 0 0 75 15 64
2017 Security 50 40 8 3 0 0 0 89 3 74
2017 Legal services 59 19 17 0 5 0 0 78 5 18
2017 Administration and operations 46 38 8 6 2 0 0 84 8 1582
2017 Human resources 57 34 4 4 1 0 0 92 4 206
2017 Financial management 57 29 7 4 3 0 0 86 7 181
2017 Procurement 73 5 12 10 0 0 0 78 10 23
2017 Materiel management 52 30 5 6 6 0 0 82 13 17
2017 Information management 45 39 6 5 4 0 1 85 9 133
2017 Information technology 48 33 10 7 1 0 0 82 8 208
2017 Internal audit 59 23 12 6 0 0 0 82 6 17
2017 Evaluation 52 30 6 12 0 0 0 82 12 33
2017 Data sciences 55 42 2 0 2 0 0 96 2 51
2017 Policy 68 24 4 4 1 0 0 92 4 312
2017 Project management 50 32 7 8 3 0 0 82 11 231
2017 Other services to the public 47 35 8 7 3 0 0 82 10 287
2017 None of the above 49 34 6 4 5 1 1 84 9 530
2014 Client contact centre 53 33 7 4 1 1 0 88 5 338
2014 Health care practitioners 69 27 4 0 0 0 0 96 0 20
2014 Federal regulators 43 44 5 7 0 0 0 87 7 39
2014 Compliance, inspection and enforcement 39 48 3 9 1 0 0 87 10 97
2014 Communications or public affairs 50 37 7 5 2 0 0 87 6 125
2014 Access to information and privacy 45 36 10 7 1 0 0 81 8 80
2014 Security 44 41 5 5 4 1 0 86 9 81
2014 Science and technology 21 45 16 11 8 0 0 66 19 20
2014 Legal services 47 34 6 8 5 0 0 82 12 21
2014 Administration and operations 49 38 7 4 2 0 0 87 6 1609
2014 Human resources 67 26 3 1 2 1 0 94 3 200
2014 Financial management 48 35 9 5 2 0 0 83 8 193
2014 Procurement 31 41 10 12 6 0 0 72 18 21
2014 Materiel management 56 44 0 0 0 0 0 100 0 13
2014 Information management 44 34 6 11 4 0 1 79 15 161
2014 Information technology 42 38 9 7 4 0 0 80 11 256
2014 Internal audit 37 31 19 6 6 0 0 68 13 16
2014 Evaluation 47 37 5 5 5 2 0 85 10 59
2014 Other services to the public 44 39 7 8 2 0 0 83 9 558
2014 None of the above 54 32 6 5 2 0 0 87 7 826

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 31 13 2 2 3 2 82 5 507
2020 Health care practitioners 41 43 5 6 0 6 0 89 6 19
2020 Federal regulators 45 20 15 10 10 0 0 65 20 20
2020 Compliance, inspection and enforcement 46 37 5 7 0 4 0 87 8 78
2020 Communications or public affairs 51 33 6 8 0 2 0 86 8 127
2020 Access to information and privacy 56 24 13 3 3 1 0 81 6 119
2020 Security 42 40 12 6 0 0 0 82 6 73
2020 Science and technology 72 16 13 0 0 0 0 87 0 15
2020 Legal services 41 44 7 5 2 0 0 85 7 41
2020 Administration and operations 46 35 12 4 2 1 0 82 6 1911
2020 Human resources 59 31 5 1 1 1 0 92 3 295
2020 Financial management 65 28 4 2 2 1 0 93 4 166
2020 Procurement 32 48 20 0 0 0 0 80 0 25
2020 Materiel management 49 37 14 0 0 0 0 86 0 22
2020 Information management 54 29 9 3 3 2 1 85 7 126
2020 Information technology 50 34 10 2 1 2 0 86 3 270
2020 Internal audit 65 35 0 0 0 0 0 100 0 23
2020 Evaluation 69 15 5 9 2 0 0 83 12 41
2020 Data sciences 56 25 9 6 1 1 1 83 7 86
2020 Policy 60 29 7 3 1 0 0 89 4 399
2020 Project management 54 30 11 3 1 1 0 84 4 308
2020 Other services to the public 46 30 17 3 1 3 1 79 4 298
2020 None of the above 46 33 13 3 1 2 1 82 5 480
2019 Client contact centre 46 31 13 2 3 3 2 81 5 456
2019 Health care practitioners 61 31 9 0 0 0 0 91 0 25
2019 Federal regulators 52 37 7 4 0 0 0 89 4 28
2019 Compliance, inspection and enforcement 46 31 12 7 1 3 0 80 8 93
2019 Communications or public affairs 64 27 5 2 2 1 0 92 3 120
2019 Access to information and privacy 42 36 12 5 3 2 0 79 9 124
2019 Security 37 38 15 6 4 0 1 75 10 74
2019 Science and technology 33 54 6 7 0 0 0 87 7 16
2019 Legal services 54 21 17 4 0 4 0 78 4 29
2019 Administration and operations 43 37 12 4 2 1 1 82 6 1763
2019 Human resources 56 29 11 2 1 1 0 86 3 256
2019 Financial management 56 31 8 4 1 0 1 88 5 178
2019 Procurement 29 47 18 0 0 0 6 81 0 20
2019 Materiel management 37 41 16 0 0 6 0 83 0 19
2019 Information management 41 42 9 7 1 1 0 83 8 137
2019 Information technology 52 30 8 3 3 2 1 85 6 269
2019 Internal audit 68 28 4 0 0 0 0 96 0 26
2019 Evaluation 47 25 12 9 5 2 0 73 15 52
2019 Data sciences 52 34 7 4 2 1 0 87 6 81
2019 Policy 60 27 6 4 2 0 0 88 6 418
2019 Project management 52 32 10 2 3 1 0 84 6 300
2019 Other services to the public 41 34 17 3 4 1 1 76 7 305
2019 None of the above 46 32 12 5 2 2 1 80 7 508
2018 Client contact centre 39 36 12 5 2 4 2 80 8 346
2018 Health care practitioners 39 40 14 7 0 0 0 79 7 14
2018 Federal regulators 52 25 18 6 0 0 0 76 6 18
2018 Compliance, inspection and enforcement 38 42 15 2 2 0 0 80 5 84
2018 Communications or public affairs 57 30 8 2 3 1 0 87 5 102
2018 Access to information and privacy 38 44 11 5 2 0 0 82 7 88
2018 Security 42 42 9 3 4 0 0 84 7 84
2018 Legal services 38 49 4 4 0 4 0 91 4 28
2018 Administration and operations 39 38 13 5 2 2 1 79 8 1416
2018 Human resources 58 31 5 4 2 1 0 89 6 245
2018 Financial management 51 34 11 2 0 1 0 87 2 179
2018 Procurement 25 44 26 0 0 4 0 72 0 22
2018 Materiel management 30 63 7 0 0 0 0 93 0 13
2018 Information management 43 30 16 3 5 3 0 75 8 117
2018 Information technology 45 36 8 6 2 2 0 82 9 171
2018 Internal audit 59 35 0 0 0 7 0 100 0 14
2018 Evaluation 39 27 26 4 4 0 0 67 8 26
2018 Data sciences 58 27 11 0 5 0 0 85 5 58
2018 Policy 58 31 6 3 1 0 0 89 4 344
2018 Project management 48 36 7 5 3 2 0 85 8 191
2018 Other services to the public 39 31 15 7 4 3 1 73 11 214
2018 None of the above 41 33 13 5 3 3 0 78 9 368

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 22 12 3 5 8 3 77 9 511
2020 Health care practitioners 56 30 9 5 0 0 0 86 5 20
2020 Federal regulators 40 20 20 10 10 0 0 60 20 20
2020 Compliance, inspection and enforcement 41 25 10 6 11 5 1 71 19 80
2020 Communications or public affairs 55 22 10 5 2 3 1 81 8 130
2020 Access to information and privacy 48 18 16 3 3 6 4 75 8 120
2020 Security 44 22 20 5 4 4 1 69 10 73
2020 Science and technology 46 7 22 6 7 6 7 61 15 15
2020 Legal services 52 27 5 7 5 2 2 82 12 42
2020 Administration and operations 44 24 13 6 5 5 2 74 12 1925
2020 Human resources 63 19 7 2 3 5 1 87 5 295
2020 Financial management 55 24 8 1 2 7 2 88 3 168
2020 Procurement 52 25 12 4 0 4 4 83 4 25
2020 Materiel management 63 24 9 0 0 4 0 90 0 22
2020 Information management 50 20 10 5 7 5 4 77 12 129
2020 Information technology 53 19 13 3 3 6 3 79 6 269
2020 Internal audit 65 18 13 0 0 4 0 86 0 23
2020 Evaluation 56 17 3 9 5 8 2 82 16 41
2020 Data sciences 53 20 9 5 1 7 6 83 7 87
2020 Policy 56 27 7 3 2 3 1 87 6 406
2020 Project management 51 21 14 3 3 7 1 78 7 313
2020 Other services to the public 45 19 19 4 5 5 3 69 10 299
2020 None of the above 45 24 11 5 4 6 5 78 9 484
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 21 18 5 3 2 13 69 10 511
2020 Health care practitioners 59 31 5 0 0 0 6 95 0 20
2020 Federal regulators 44 15 25 0 5 0 11 66 6 20
2020 Compliance, inspection and enforcement 46 19 20 9 5 1 0 66 14 80
2020 Communications or public affairs 57 26 7 6 2 0 1 85 8 131
2020 Access to information and privacy 38 28 16 5 2 1 10 74 7 120
2020 Security 43 32 13 6 1 0 5 79 7 72
2020 Science and technology 65 21 6 0 0 0 9 94 0 15
2020 Legal services 44 31 12 2 2 0 8 82 5 42
2020 Administration and operations 43 26 16 5 3 2 5 74 9 1922
2020 Human resources 57 24 11 2 2 1 3 84 5 293
2020 Financial management 62 26 6 2 1 1 1 91 3 169
2020 Procurement 48 20 24 0 0 5 4 74 0 25
2020 Materiel management 53 29 4 5 0 0 9 90 6 22
2020 Information management 52 21 16 2 6 1 2 75 8 129
2020 Information technology 52 25 13 3 4 2 1 79 7 268
2020 Internal audit 54 25 13 4 0 0 4 82 5 23
2020 Evaluation 53 18 15 7 5 0 3 72 12 41
2020 Data sciences 65 16 6 5 0 1 7 89 5 87
2020 Policy 65 25 6 2 1 0 1 91 3 406
2020 Project management 57 23 12 3 2 0 2 82 5 312
2020 Other services to the public 37 27 17 6 2 3 9 71 9 299
2020 None of the above 44 23 16 5 3 2 7 73 9 483
2019 Client contact centre 43 21 17 5 3 2 8 71 10 454
2019 Health care practitioners 53 16 11 0 0 0 19 86 0 25
2019 Federal regulators 44 30 11 15 0 0 0 74 15 28
2019 Compliance, inspection and enforcement 37 27 19 7 4 0 7 68 11 94
2019 Communications or public affairs 66 20 9 2 2 1 1 88 3 120
2019 Access to information and privacy 37 31 13 4 4 2 10 77 9 123
2019 Security 50 23 13 8 3 0 3 75 11 74
2019 Science and technology 25 43 7 0 19 0 7 73 20 16
2019 Legal services 45 29 11 15 0 0 0 74 15 29
2019 Administration and operations 45 24 16 5 4 1 5 74 9 1764
2019 Human resources 57 24 12 3 1 0 3 84 4 256
2019 Financial management 59 23 8 5 1 1 3 86 6 178
2019 Procurement 55 29 10 0 0 0 6 89 0 20
2019 Materiel management 57 26 6 0 0 6 6 93 0 19
2019 Information management 46 20 17 5 2 2 7 74 8 138
2019 Information technology 53 23 15 4 2 1 3 79 5 269
2019 Internal audit 60 20 16 0 0 0 4 83 0 26
2019 Evaluation 38 21 22 8 5 0 6 63 14 52
2019 Data sciences 50 26 9 5 3 2 5 81 9 81
2019 Policy 63 24 8 3 1 0 1 87 4 419
2019 Project management 57 22 13 5 2 1 1 81 6 300
2019 Other services to the public 40 22 22 3 7 3 4 66 10 304
2019 None of the above 41 23 19 3 5 1 7 70 9 510

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 26 8 6 3 0 0 84 9 510
2020 Health care practitioners 44 36 5 16 0 0 0 80 16 20
2020 Federal regulators 50 14 21 5 10 0 0 64 15 20
2020 Compliance, inspection and enforcement 44 28 6 17 5 0 0 72 22 80
2020 Communications or public affairs 53 26 8 11 2 0 0 79 14 131
2020 Access to information and privacy 46 32 8 8 5 0 2 79 13 119
2020 Security 46 29 10 11 3 0 1 76 14 72
2020 Science and technology 68 14 7 12 0 0 0 81 12 15
2020 Legal services 38 35 9 13 5 0 0 73 17 42
2020 Administration and operations 45 32 11 7 4 0 0 77 12 1927
2020 Human resources 55 31 7 3 4 0 1 86 7 294
2020 Financial management 54 30 8 6 2 1 0 85 8 170
2020 Procurement 44 44 8 4 0 0 0 88 4 25
2020 Materiel management 53 28 14 4 0 0 0 81 4 22
2020 Information management 55 26 12 1 6 0 1 81 7 129
2020 Information technology 46 27 16 4 6 1 1 74 10 270
2020 Internal audit 62 34 4 0 0 0 0 96 0 23
2020 Evaluation 44 42 3 5 7 0 0 86 12 41
2020 Data sciences 53 28 12 6 0 0 3 82 6 88
2020 Policy 50 30 8 8 3 1 0 81 11 404
2020 Project management 51 32 8 5 2 0 1 84 7 312
2020 Other services to the public 49 24 12 10 3 1 1 75 13 298
2020 None of the above 49 25 10 8 7 0 1 74 15 482
2019 Client contact centre 52 29 8 6 4 1 0 82 10 457
2019 Health care practitioners 50 31 8 0 0 0 11 91 0 25
2019 Federal regulators 59 22 15 4 0 0 0 81 4 28
2019 Compliance, inspection and enforcement 36 35 12 11 6 0 0 71 17 94
2019 Communications or public affairs 53 35 9 1 2 0 0 87 3 120
2019 Access to information and privacy 41 30 16 7 6 0 0 71 12 124
2019 Security 43 26 16 8 7 0 0 69 15 74
2019 Science and technology 26 32 5 18 18 0 0 58 36 16
2019 Legal services 28 30 14 24 4 0 0 59 27 29
2019 Administration and operations 45 30 13 8 4 0 0 75 12 1760
2019 Human resources 49 34 9 6 2 0 0 83 8 254
2019 Financial management 51 32 9 6 2 1 1 84 7 179
2019 Procurement 59 35 0 6 0 0 0 94 6 20
2019 Materiel management 66 28 6 0 0 0 0 94 0 19
2019 Information management 52 29 9 8 1 1 0 82 9 138
2019 Information technology 44 34 11 5 4 1 1 80 9 269
2019 Internal audit 65 28 4 4 0 0 0 92 4 26
2019 Evaluation 42 23 13 10 11 0 0 65 21 52
2019 Data sciences 45 38 7 6 2 1 1 85 7 81
2019 Policy 43 35 8 10 3 0 0 79 13 415
2019 Project management 46 29 10 10 4 1 0 76 13 300
2019 Other services to the public 44 28 17 6 5 0 1 72 11 305
2019 None of the above 44 28 14 7 5 1 1 73 12 510
2018 Client contact centre 46 32 10 5 3 1 2 81 9 343
2018 Health care practitioners 38 41 14 0 7 0 0 79 7 14
2018 Federal regulators 46 38 6 0 6 0 5 88 6 18
2018 Compliance, inspection and enforcement 26 41 14 11 7 0 0 67 19 84
2018 Communications or public affairs 47 31 12 7 2 0 0 79 9 98
2018 Access to information and privacy 41 41 8 7 2 0 1 83 10 88
2018 Security 39 36 14 8 4 0 0 74 12 84
2018 Legal services 32 40 10 8 7 3 0 75 15 28
2018 Administration and operations 38 35 13 8 6 1 0 74 14 1406
2018 Human resources 48 35 8 6 2 1 0 84 8 243
2018 Financial management 47 36 11 3 1 1 1 85 4 176
2018 Procurement 24 53 14 0 4 4 0 81 5 22
2018 Materiel management 50 27 14 9 0 0 0 77 9 13
2018 Information management 42 33 14 9 2 0 0 75 11 118
2018 Information technology 42 31 12 8 6 0 0 73 14 172
2018 Internal audit 74 19 6 0 0 0 0 94 0 15
2018 Evaluation 34 44 7 11 4 0 0 78 15 26
2018 Data sciences 46 28 14 7 7 0 0 73 13 57
2018 Policy 41 38 10 9 2 0 0 79 11 342
2018 Project management 35 36 17 6 5 1 1 72 10 190
2018 Other services to the public 40 41 9 6 4 0 0 80 10 217
2018 None of the above 44 25 14 9 7 1 0 69 16 371
2017 Client contact centre 42 33 13 6 5 0 0 76 11 354
2017 Health care practitioners 53 35 0 6 6 0 0 89 11 17
2017 Federal regulators 67 20 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 31 46 11 5 6 0 1 78 11 84
2017 Communications or public affairs 39 39 6 7 8 0 0 79 15 97
2017 Access to information and privacy 39 38 11 5 5 2 2 79 9 64
2017 Security 43 36 14 7 0 0 0 79 7 74
2017 Legal services 36 24 5 9 26 0 0 60 35 18
2017 Administration and operations 41 34 11 8 5 0 1 76 13 1585
2017 Human resources 51 33 6 6 3 1 0 84 9 208
2017 Financial management 49 33 10 5 1 1 1 84 6 181
2017 Procurement 48 52 0 0 0 0 0 100 0 23
2017 Materiel management 77 7 10 0 6 0 0 83 6 17
2017 Information management 47 35 7 6 3 1 1 84 9 133
2017 Information technology 39 32 14 9 6 0 0 72 14 209
2017 Internal audit 57 24 6 12 0 0 0 82 12 17
2017 Evaluation 49 27 9 6 9 0 0 76 15 33
2017 Data sciences 45 40 7 7 0 0 0 85 7 51
2017 Policy 41 35 8 11 4 0 1 77 15 312
2017 Project management 42 35 12 7 3 0 0 78 10 232
2017 Other services to the public 42 32 12 8 5 1 0 75 13 288
2017 None of the above 43 31 11 7 6 0 1 75 13 534
2014 Client contact centre 48 32 9 7 4 0 0 80 11 339
2014 Health care practitioners 44 31 4 10 6 0 4 78 17 20
2014 Federal regulators 40 41 6 2 8 0 3 83 11 39
2014 Compliance, inspection and enforcement 37 43 7 10 3 0 0 80 13 97
2014 Communications or public affairs 36 45 8 6 5 1 0 81 11 125
2014 Access to information and privacy 55 28 8 4 5 0 0 83 9 79
2014 Security 44 25 21 5 3 1 1 71 8 82
2014 Science and technology 21 40 16 5 19 0 0 60 24 20
2014 Legal services 32 35 16 10 8 0 0 67 18 21
2014 Administration and operations 39 35 12 7 5 1 0 76 12 1611
2014 Human resources 41 34 9 7 8 1 0 76 15 200
2014 Financial management 46 33 12 5 2 1 1 80 8 193
2014 Procurement 59 15 4 0 18 4 0 77 19 21
2014 Materiel management 42 29 13 16 0 0 0 71 16 13
2014 Information management 38 40 9 7 5 0 1 79 12 161
2014 Information technology 40 33 11 9 6 0 0 73 15 256
2014 Internal audit 24 50 7 6 13 0 0 74 19 16
2014 Evaluation 52 27 10 8 3 0 0 79 11 60
2014 Other services to the public 41 35 12 8 3 0 1 77 11 560
2014 None of the above 43 34 12 7 3 1 1 78 10 826

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 24 11 6 3 2 1 79 10 507
2020 Health care practitioners 44 25 20 5 0 0 6 73 6 20
2020 Federal regulators 46 10 25 5 10 5 0 58 15 20
2020 Compliance, inspection and enforcement 44 20 14 9 6 5 2 69 16 80
2020 Communications or public affairs 54 23 9 9 4 1 1 78 13 131
2020 Access to information and privacy 48 27 10 6 4 2 3 79 11 120
2020 Security 53 21 21 1 3 0 1 75 4 72
2020 Science and technology 59 29 0 6 0 6 0 94 6 15
2020 Legal services 42 39 5 9 2 0 2 83 12 42
2020 Administration and operations 49 25 13 5 5 2 1 76 10 1921
2020 Human resources 61 23 7 4 3 0 1 86 7 295
2020 Financial management 57 25 9 4 2 2 1 85 6 170
2020 Procurement 60 28 12 0 0 0 0 88 0 25
2020 Materiel management 59 27 4 5 5 0 0 86 10 22
2020 Information management 59 20 8 4 7 0 2 81 11 127
2020 Information technology 49 27 12 4 5 2 1 79 9 270
2020 Internal audit 70 13 17 0 0 0 0 83 0 23
2020 Evaluation 49 27 7 3 9 5 0 80 13 41
2020 Data sciences 55 20 12 7 2 1 2 78 10 87
2020 Policy 56 24 10 4 3 2 1 83 6 404
2020 Project management 56 23 13 4 2 1 2 81 6 313
2020 Other services to the public 53 19 16 4 4 2 2 75 8 298
2020 None of the above 51 21 15 4 6 1 3 74 10 482

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 27 11 4 3 0 1 82 7 511
2020 Health care practitioners 44 30 26 0 0 0 0 74 0 20
2020 Federal regulators 45 24 10 10 10 0 0 69 21 20
2020 Compliance, inspection and enforcement 40 30 11 9 5 5 0 74 14 80
2020 Communications or public affairs 56 26 7 7 4 0 0 83 11 131
2020 Access to information and privacy 56 25 6 6 4 2 1 83 10 120
2020 Security 54 21 12 9 3 0 1 75 12 73
2020 Science and technology 74 13 13 0 0 0 0 87 0 15
2020 Legal services 47 33 7 10 2 0 0 80 12 41
2020 Administration and operations 49 30 10 6 4 1 1 80 10 1927
2020 Human resources 55 30 8 3 2 0 2 86 5 294
2020 Financial management 56 31 5 6 1 0 1 88 7 169
2020 Procurement 52 32 12 4 0 0 0 84 4 25
2020 Materiel management 53 26 5 10 5 0 0 80 15 22
2020 Information management 59 22 9 4 4 1 0 82 8 129
2020 Information technology 50 27 13 5 4 0 1 78 9 270
2020 Internal audit 70 22 8 0 0 0 0 92 0 23
2020 Evaluation 49 31 10 3 7 0 0 80 9 41
2020 Data sciences 62 23 5 8 0 1 1 86 8 87
2020 Policy 53 31 6 5 3 1 0 85 8 405
2020 Project management 56 28 8 4 3 1 0 85 7 313
2020 Other services to the public 50 25 13 6 5 1 1 76 11 301
2020 None of the above 51 24 10 7 7 0 1 76 14 484
2019 Client contact centre 56 28 9 4 2 1 0 85 6 455
2019 Health care practitioners 53 32 12 0 0 0 4 88 0 25
2019 Federal regulators 42 36 15 4 0 0 4 80 4 28
2019 Compliance, inspection and enforcement 44 33 10 7 5 1 0 77 13 94
2019 Communications or public affairs 59 27 8 4 2 0 0 87 6 119
2019 Access to information and privacy 49 28 12 8 3 0 0 77 11 123
2019 Security 47 21 11 11 8 1 0 70 19 74
2019 Science and technology 26 31 17 7 19 0 0 57 26 16
2019 Legal services 28 51 7 11 2 0 0 79 14 29
2019 Administration and operations 50 30 10 6 3 1 0 81 9 1757
2019 Human resources 54 27 8 7 3 0 0 82 10 254
2019 Financial management 53 32 8 4 2 1 0 86 6 176
2019 Procurement 55 39 6 0 0 0 0 94 0 20
2019 Materiel management 62 26 12 0 0 0 0 88 0 19
2019 Information management 52 31 8 3 3 3 0 85 6 137
2019 Information technology 47 28 11 8 4 1 0 77 12 267
2019 Internal audit 68 20 8 4 0 0 0 88 4 26
2019 Evaluation 44 25 10 13 7 0 0 70 21 52
2019 Data sciences 49 32 9 3 3 1 2 84 7 80
2019 Policy 50 33 7 7 4 0 0 82 11 417
2019 Project management 52 24 11 7 4 1 1 78 11 300
2019 Other services to the public 51 30 8 6 4 0 1 81 10 303
2019 None of the above 50 26 13 6 3 0 1 77 10 508
2018 Client contact centre 48 31 10 5 3 1 2 81 8 341
2018 Health care practitioners 22 49 21 7 0 0 0 72 7 14
2018 Federal regulators 50 33 6 0 6 0 5 88 6 18
2018 Compliance, inspection and enforcement 41 19 17 17 6 0 0 60 23 85
2018 Communications or public affairs 55 29 9 4 3 0 0 84 7 98
2018 Access to information and privacy 52 30 12 2 3 1 0 83 5 87
2018 Security 43 31 15 4 5 1 0 75 10 84
2018 Legal services 65 21 0 10 4 0 0 87 13 28
2018 Administration and operations 45 33 10 7 5 1 0 78 12 1402
2018 Human resources 58 27 5 6 2 2 1 87 8 243
2018 Financial management 54 30 9 4 1 2 1 86 5 176
2018 Procurement 39 44 13 0 4 0 0 82 4 22
2018 Materiel management 50 21 7 23 0 0 0 70 23 13
2018 Information management 49 30 8 10 4 0 0 79 13 118
2018 Information technology 49 29 7 7 7 1 1 79 14 172
2018 Internal audit 74 19 6 0 0 0 0 94 0 15
2018 Evaluation 58 32 3 7 0 0 0 90 7 27
2018 Data sciences 46 27 16 5 7 0 0 73 12 57
2018 Policy 51 32 7 7 3 0 0 83 10 341
2018 Project management 44 28 11 10 6 1 0 72 16 191
2018 Other services to the public 47 31 12 6 3 1 0 79 9 216
2018 None of the above 49 24 11 7 7 1 1 74 15 368
2017 Client contact centre 46 31 8 8 5 1 1 78 13 354
2017 Health care practitioners 58 30 6 0 6 0 0 89 6 17
2017 Federal regulators 61 20 6 7 7 0 0 81 13 15
2017 Compliance, inspection and enforcement 41 38 6 8 8 0 0 79 16 83
2017 Communications or public affairs 42 40 4 8 6 0 0 82 14 97
2017 Access to information and privacy 49 28 11 11 2 0 0 77 12 64
2017 Security 46 38 7 8 1 0 0 84 9 74
2017 Legal services 45 19 5 5 27 0 0 64 31 18
2017 Administration and operations 46 34 9 7 4 0 0 80 11 1584
2017 Human resources 55 35 2 6 1 0 1 90 8 208
2017 Financial management 56 30 9 2 2 0 0 86 5 181
2017 Procurement 56 44 0 0 0 0 0 100 0 23
2017 Materiel management 58 29 0 7 6 0 0 87 13 17
2017 Information management 47 37 6 5 1 1 1 87 7 133
2017 Information technology 42 30 9 10 7 0 0 73 18 209
2017 Internal audit 57 24 12 6 0 0 0 82 6 17
2017 Evaluation 51 37 3 3 6 0 0 88 9 33
2017 Data sciences 45 41 6 4 0 2 2 90 4 51
2017 Policy 49 30 8 9 4 1 0 80 12 311
2017 Project management 46 34 9 6 4 1 0 81 11 231
2017 Other services to the public 46 31 8 9 4 1 1 79 13 287
2017 None of the above 45 35 6 8 5 0 1 81 13 534
2014 Client contact centre 48 35 8 6 2 1 0 84 8 339
2014 Health care practitioners 53 20 15 6 6 0 0 73 12 20
2014 Federal regulators 45 28 16 5 5 0 0 73 11 39
2014 Compliance, inspection and enforcement 48 29 11 8 2 3 0 79 10 97
2014 Communications or public affairs 45 39 6 6 2 1 1 86 9 125
2014 Access to information and privacy 56 24 8 7 5 0 0 80 12 80
2014 Security 47 29 7 9 6 0 1 78 15 82
2014 Science and technology 35 25 21 5 13 0 0 60 19 20
2014 Legal services 30 55 6 0 9 0 0 85 9 21
2014 Administration and operations 44 33 10 8 4 1 0 78 12 1612
2014 Human resources 48 33 7 6 5 0 1 82 11 200
2014 Financial management 49 34 10 4 2 1 0 84 6 193
2014 Procurement 45 29 4 6 12 4 0 77 19 21
2014 Materiel management 34 43 15 8 0 0 0 76 8 13
2014 Information management 47 30 11 5 6 0 0 78 11 161
2014 Information technology 46 29 12 7 7 1 0 75 14 256
2014 Internal audit 56 18 7 6 13 0 0 74 19 16
2014 Evaluation 49 35 2 10 2 2 0 86 12 60
2014 Other services to the public 46 35 8 5 4 1 1 82 10 560
2014 None of the above 47 33 9 6 3 1 1 81 10 825

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 513
2020 Health care practitioners 38 62 20
2020 Federal regulators 51 49 20
2020 Compliance, inspection and enforcement 40 60 80
2020 Communications or public affairs 42 58 130
2020 Access to information and privacy 33 67 119
2020 Security 29 71 73
2020 Science and technology 20 80 15
2020 Legal services 53 47 42
2020 Administration and operations 34 66 1930
2020 Human resources 38 62 295
2020 Financial management 30 70 170
2020 Procurement 40 60 25
2020 Materiel management 32 68 22
2020 Information management 25 75 129
2020 Information technology 30 70 270
2020 Internal audit 35 65 23
2020 Evaluation 35 65 41
2020 Data sciences 43 57 88
2020 Policy 42 58 407
2020 Project management 42 58 313
2020 Other services to the public 35 65 299
2020 None of the above 35 65 483

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 14 16 5 5 10 20 63 14 513
2020 Health care practitioners 54 10 10 0 0 0 26 86 0 20
2020 Federal regulators 30 19 20 10 15 0 5 52 27 20
2020 Compliance, inspection and enforcement 49 24 9 4 4 6 4 81 9 79
2020 Communications or public affairs 58 18 9 2 2 5 7 85 4 130
2020 Access to information and privacy 57 10 8 3 3 7 13 83 7 120
2020 Security 49 11 15 0 6 2 17 74 7 73
2020 Science and technology 45 7 13 0 0 13 21 80 0 15
2020 Legal services 56 10 5 2 5 3 19 84 9 41
2020 Administration and operations 44 17 10 4 4 6 14 77 9 1926
2020 Human resources 64 18 6 0 1 2 10 92 1 294
2020 Financial management 56 21 8 2 1 3 9 87 3 169
2020 Procurement 32 32 20 0 0 8 9 76 0 25
2020 Materiel management 62 19 5 4 5 5 0 85 10 22
2020 Information management 48 20 11 2 5 3 12 80 7 129
2020 Information technology 54 18 8 2 2 6 9 86 5 270
2020 Internal audit 55 30 0 4 0 0 10 95 5 23
2020 Evaluation 41 27 5 2 2 7 15 88 6 41
2020 Data sciences 62 14 3 2 0 7 12 93 3 88
2020 Policy 56 20 7 3 1 3 9 86 5 406
2020 Project management 60 16 7 1 1 6 10 89 2 313
2020 Other services to the public 45 16 10 3 2 10 16 81 6 300
2020 None of the above 39 16 12 3 4 7 19 74 9 484

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 27 10 4 3 0 1 83 7 512
2020 Health care practitioners 59 36 0 5 0 0 0 95 5 20
2020 Federal regulators 45 15 20 0 20 0 0 60 20 20
2020 Compliance, inspection and enforcement 45 30 10 9 6 0 0 75 15 80
2020 Communications or public affairs 60 16 8 9 5 1 1 77 15 131
2020 Access to information and privacy 56 21 9 6 4 2 2 80 10 120
2020 Security 59 25 5 10 1 0 0 84 11 73
2020 Science and technology 53 20 20 6 0 0 0 74 6 15
2020 Legal services 52 19 14 8 7 0 0 71 15 42
2020 Administration and operations 55 26 10 5 3 1 0 82 9 1930
2020 Human resources 70 20 4 2 2 0 1 91 4 294
2020 Financial management 63 27 7 1 3 0 0 90 3 170
2020 Procurement 52 32 8 8 0 0 0 84 8 25
2020 Materiel management 58 37 0 0 5 0 0 95 5 22
2020 Information management 66 20 5 3 6 0 0 86 9 129
2020 Information technology 60 25 8 3 4 0 0 85 7 270
2020 Internal audit 57 34 4 4 0 0 0 91 4 23
2020 Evaluation 61 12 22 2 2 0 0 73 5 41
2020 Data sciences 64 24 9 3 0 0 0 88 3 88
2020 Policy 55 28 7 6 3 0 0 84 9 406
2020 Project management 60 25 8 5 2 0 0 85 7 311
2020 Other services to the public 56 27 10 4 2 1 1 84 6 301
2020 None of the above 56 23 9 5 5 0 1 80 11 482
2019 Client contact centre 56 27 9 5 2 0 0 84 7 456
2019 Health care practitioners 53 31 8 0 0 4 4 91 0 25
2019 Federal regulators 44 40 11 4 0 0 0 85 4 28
2019 Compliance, inspection and enforcement 48 26 14 7 5 0 0 74 13 95
2019 Communications or public affairs 66 21 5 3 3 0 1 88 7 120
2019 Access to information and privacy 56 24 9 9 1 1 0 81 10 124
2019 Security 48 26 14 5 7 0 0 74 12 74
2019 Science and technology 40 24 5 12 19 0 0 64 31 16
2019 Legal services 45 31 13 4 7 0 0 76 11 29
2019 Administration and operations 54 27 10 5 3 0 0 82 9 1763
2019 Human resources 65 22 6 4 3 0 0 88 7 257
2019 Financial management 59 25 7 5 3 1 0 85 8 179
2019 Procurement 63 24 13 0 0 0 0 87 0 20
2019 Materiel management 72 10 12 6 0 0 0 82 6 19
2019 Information management 58 26 9 4 4 0 0 84 8 138
2019 Information technology 58 25 9 5 3 1 0 83 8 267
2019 Internal audit 65 20 12 4 0 0 0 84 4 26
2019 Evaluation 44 36 6 8 5 0 0 81 13 52
2019 Data sciences 53 32 3 8 2 0 1 86 11 81
2019 Policy 55 28 7 7 2 0 0 84 9 419
2019 Project management 55 24 10 7 3 1 0 80 10 301
2019 Other services to the public 56 26 8 6 4 1 0 83 10 304
2019 None of the above 55 25 12 4 4 0 0 80 8 512
2018 Client contact centre 51 29 9 3 5 2 1 82 8 342
2018 Health care practitioners 38 48 7 7 0 0 0 86 7 14
2018 Federal regulators 56 28 11 0 6 0 0 84 6 18
2018 Compliance, inspection and enforcement 38 24 17 12 8 0 0 63 20 83
2018 Communications or public affairs 52 30 9 6 3 0 0 82 9 98
2018 Access to information and privacy 60 25 10 3 2 0 0 85 5 87
2018 Security 49 26 11 11 3 0 0 75 14 84
2018 Legal services 65 25 6 0 4 0 0 90 4 28
2018 Administration and operations 46 31 11 6 5 0 0 78 12 1405
2018 Human resources 67 16 9 5 2 1 0 84 7 243
2018 Financial management 57 30 9 4 1 1 0 87 4 175
2018 Procurement 39 35 18 4 4 0 0 73 9 22
2018 Materiel management 43 34 0 23 0 0 0 77 23 13
2018 Information management 58 16 16 7 3 1 0 75 10 118
2018 Information technology 49 27 10 7 5 1 0 77 13 172
2018 Internal audit 81 6 13 0 0 0 0 87 0 15
2018 Evaluation 53 30 14 0 3 0 0 82 3 27
2018 Data sciences 49 28 9 5 10 0 0 76 15 57
2018 Policy 51 29 9 7 4 0 0 80 11 341
2018 Project management 48 28 11 8 5 0 0 76 13 191
2018 Other services to the public 48 29 11 8 4 0 0 77 12 217
2018 None of the above 49 21 11 9 9 1 0 71 18 369
2017 Client contact centre 49 24 12 9 6 0 0 73 15 353
2017 Health care practitioners 58 30 6 6 0 0 0 89 6 17
2017 Federal regulators 73 0 13 0 13 0 0 73 13 15
2017 Compliance, inspection and enforcement 49 28 14 7 2 0 0 77 9 84
2017 Communications or public affairs 45 33 3 11 8 0 0 78 19 97
2017 Access to information and privacy 56 30 11 2 2 0 0 86 3 63
2017 Security 55 25 13 5 1 0 0 80 7 74
2017 Legal services 55 9 5 0 31 0 0 64 31 18
2017 Administration and operations 53 27 10 5 4 0 0 80 9 1581
2017 Human resources 68 20 6 4 1 0 0 88 6 208
2017 Financial management 60 27 8 3 2 0 0 87 6 181
2017 Procurement 68 32 0 0 0 0 0 100 0 23
2017 Materiel management 70 7 12 11 0 0 0 77 11 17
2017 Information management 55 27 9 2 4 1 1 84 6 133
2017 Information technology 48 28 10 7 6 1 0 77 13 209
2017 Internal audit 58 30 12 0 0 0 0 88 0 17
2017 Evaluation 46 39 6 6 3 0 0 85 9 33
2017 Data sciences 60 34 4 2 0 0 0 95 2 51
2017 Policy 51 28 8 9 4 1 0 80 12 310
2017 Project management 53 30 7 4 6 0 0 83 10 232
2017 Other services to the public 50 27 13 4 5 0 0 78 9 287
2017 None of the above 52 27 9 6 5 1 0 80 11 534
2014 Client contact centre 53 30 9 3 4 0 0 84 7 338
2014 Health care practitioners 60 9 27 0 0 0 4 72 0 20
2014 Federal regulators 38 41 11 8 3 0 0 79 10 39
2014 Compliance, inspection and enforcement 49 28 15 5 2 1 0 78 7 97
2014 Communications or public affairs 54 29 8 6 3 0 0 82 9 125
2014 Access to information and privacy 65 17 4 11 3 0 0 83 14 80
2014 Security 49 24 13 9 4 1 0 74 13 82
2014 Science and technology 30 40 5 11 13 0 0 71 24 20
2014 Legal services 48 24 16 0 12 0 0 72 12 21
2014 Administration and operations 52 29 10 5 4 1 0 81 9 1611
2014 Human resources 58 25 6 6 4 1 0 84 10 200
2014 Financial management 55 30 9 4 2 0 0 85 6 193
2014 Procurement 51 27 10 0 12 0 0 78 12 21
2014 Materiel management 59 34 8 0 0 0 0 92 0 13
2014 Information management 53 28 7 4 7 0 1 82 11 161
2014 Information technology 50 28 11 4 6 0 0 78 10 256
2014 Internal audit 30 37 13 13 6 0 0 68 19 16
2014 Evaluation 52 34 5 0 9 0 0 86 9 59
2014 Other services to the public 51 29 9 6 4 1 0 81 10 560
2014 None of the above 51 29 10 6 2 0 0 81 9 826
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 29 12 5 4 15 1 75 10 510
2020 Health care practitioners 45 45 0 0 5 5 0 94 6 20
2020 Federal regulators 40 15 16 15 10 5 0 58 26 20
2020 Compliance, inspection and enforcement 33 27 17 6 5 12 0 68 12 80
2020 Communications or public affairs 46 32 8 5 2 7 0 84 8 131
2020 Access to information and privacy 48 25 14 2 3 7 1 79 5 118
2020 Security 42 31 14 7 3 4 0 76 10 73
2020 Science and technology 48 7 13 6 0 26 0 75 8 15
2020 Legal services 48 32 13 5 0 2 0 81 5 42
2020 Administration and operations 39 30 12 7 4 7 0 75 12 1929
2020 Human resources 44 35 8 3 3 7 0 85 6 295
2020 Financial management 44 32 7 7 2 8 0 83 10 170
2020 Procurement 48 32 8 0 0 13 0 91 0 25
2020 Materiel management 45 32 9 9 0 4 0 81 10 22
2020 Information management 44 22 15 5 5 7 1 73 11 129
2020 Information technology 34 33 15 4 3 11 0 76 8 270
2020 Internal audit 52 38 9 0 0 0 0 91 0 23
2020 Evaluation 34 20 22 9 7 8 0 58 18 41
2020 Data sciences 45 32 7 6 2 9 0 84 9 88
2020 Policy 44 34 11 5 1 5 0 81 7 407
2020 Project management 45 28 12 4 4 6 0 78 9 313
2020 Other services to the public 42 25 14 6 4 9 0 73 11 301
2020 None of the above 38 26 14 7 5 10 0 71 14 483
2019 Client contact centre 34 26 18 3 6 12 1 68 11 457
2019 Health care practitioners 49 20 8 4 4 15 0 81 9 25
2019 Federal regulators 38 33 19 0 4 7 0 76 4 28
2019 Compliance, inspection and enforcement 28 27 17 12 5 11 0 62 19 93
2019 Communications or public affairs 48 34 9 3 1 4 0 86 4 119
2019 Access to information and privacy 47 30 12 6 1 5 0 81 7 124
2019 Security 31 39 21 7 3 0 0 70 9 74
2019 Science and technology 46 17 18 12 6 0 0 64 18 16
2019 Legal services 34 32 18 7 0 9 0 73 8 29
2019 Administration and operations 36 31 14 8 4 6 0 72 13 1764
2019 Human resources 29 43 11 9 2 6 0 76 12 257
2019 Financial management 35 40 16 4 3 2 0 77 7 178
2019 Procurement 40 27 13 11 9 0 0 67 20 20
2019 Materiel management 47 38 9 0 0 6 0 90 0 19
2019 Information management 31 37 15 5 3 9 1 75 9 138
2019 Information technology 30 31 18 6 5 9 1 68 12 269
2019 Internal audit 53 39 4 4 0 0 0 92 4 26
2019 Evaluation 25 22 24 10 12 8 0 51 24 50
2019 Data sciences 32 35 13 7 5 8 0 73 13 81
2019 Policy 34 37 13 7 3 6 0 76 11 418
2019 Project management 39 28 13 8 7 5 0 70 16 300
2019 Other services to the public 40 26 14 6 7 7 0 71 14 305
2019 None of the above 34 28 18 8 5 7 1 67 14 510
2018 Client contact centre 30 28 16 5 7 12 2 67 14 345
2018 Health care practitioners 29 56 7 0 0 7 0 92 0 14
2018 Federal regulators 40 30 19 6 6 0 0 70 11 18
2018 Compliance, inspection and enforcement 27 27 23 7 8 7 0 59 17 83
2018 Communications or public affairs 44 30 12 5 1 8 0 81 6 101
2018 Access to information and privacy 43 28 14 1 8 5 0 75 10 89
2018 Security 40 29 13 7 7 3 0 72 14 83
2018 Legal services 32 25 15 21 0 8 0 62 22 28
2018 Administration and operations 33 31 15 8 6 6 0 69 15 1413
2018 Human resources 35 32 14 6 4 9 1 73 11 246
2018 Financial management 38 36 15 7 1 3 0 77 8 179
2018 Procurement 19 18 21 24 4 15 0 43 33 22
2018 Materiel management 30 30 26 14 0 0 0 61 14 13
2018 Information management 41 20 16 11 4 8 0 66 17 118
2018 Information technology 29 29 18 8 6 10 0 64 16 173
2018 Internal audit 41 39 6 0 0 13 0 93 0 15
2018 Evaluation 21 40 14 14 11 0 0 62 24 27
2018 Data sciences 31 35 15 5 6 9 0 72 12 59
2018 Policy 32 37 12 9 3 7 0 74 13 345
2018 Project management 32 32 16 9 6 6 0 68 16 192
2018 Other services to the public 35 26 13 12 7 6 0 65 20 212
2018 None of the above 32 25 15 9 11 8 1 62 22 371
2017 Client contact centre 29 27 18 11 7 8 1 61 19 355
2017 Health care practitioners 24 53 6 6 0 12 0 87 6 17
2017 Federal regulators 33 41 19 7 0 0 0 74 7 15
2017 Compliance, inspection and enforcement 29 31 15 11 8 6 0 64 20 84
2017 Communications or public affairs 32 34 17 2 4 9 1 74 7 97
2017 Access to information and privacy 38 28 14 2 6 11 2 76 9 64
2017 Security 34 36 11 12 4 4 0 72 16 74
2017 Legal services 36 28 22 0 0 14 0 74 0 18
2017 Administration and operations 32 33 15 8 6 6 0 70 14 1584
2017 Human resources 31 36 14 6 3 10 0 75 10 208
2017 Financial management 41 36 10 6 3 4 0 79 10 181
2017 Procurement 45 30 8 17 0 0 0 75 17 23
2017 Materiel management 28 27 32 6 6 0 0 55 13 17
2017 Information management 34 28 11 9 6 12 1 71 17 133
2017 Information technology 30 31 16 8 4 11 0 68 14 209
2017 Internal audit 42 28 12 6 0 12 0 79 7 17
2017 Evaluation 31 33 21 6 6 3 0 66 13 33
2017 Data sciences 38 38 9 5 2 6 2 82 8 51
2017 Policy 29 39 15 9 2 6 1 73 11 312
2017 Project management 29 31 18 10 6 6 0 64 17 231
2017 Other services to the public 31 32 14 9 6 8 0 69 16 288
2017 None of the above 36 26 13 9 6 8 1 69 17 533
2014 Client contact centre 31 33 15 8 6 8 0 70 14 339
2014 Health care practitioners 46 40 15 0 0 0 0 85 0 20
2014 Federal regulators 35 21 8 13 5 18 0 68 22 39
2014 Compliance, inspection and enforcement 29 38 15 9 2 6 1 72 12 97
2014 Communications or public affairs 37 31 13 9 4 6 0 73 13 125
2014 Access to information and privacy 33 38 13 5 3 7 0 77 9 80
2014 Security 33 37 11 7 5 5 1 75 13 82
2014 Science and technology 15 30 21 5 19 10 0 50 26 20
2014 Legal services 26 34 5 5 10 20 0 75 19 21
2014 Administration and operations 34 33 14 5 4 9 0 74 11 1611
2014 Human resources 26 34 19 6 6 10 1 66 13 199
2014 Financial management 32 42 12 4 3 7 0 80 8 193
2014 Procurement 10 39 13 15 16 8 0 53 33 21
2014 Materiel management 45 14 24 0 8 8 0 65 9 13
2014 Information management 33 31 13 10 4 8 1 70 16 161
2014 Information technology 27 30 19 10 4 10 0 63 16 255
2014 Internal audit 25 43 13 0 13 6 0 73 14 16
2014 Evaluation 36 27 13 3 5 14 2 75 10 60
2014 Other services to the public 35 32 15 8 2 7 1 73 11 558
2014 None of the above 35 31 14 7 4 9 1 72 12 822

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 31 15 8 6 6 1 70 14 510
2020 Health care practitioners 25 55 15 0 5 0 0 80 5 20
2020 Federal regulators 42 16 21 11 10 0 0 58 21 19
2020 Compliance, inspection and enforcement 30 33 15 7 9 5 0 67 17 80
2020 Communications or public affairs 48 28 7 10 4 2 0 78 15 131
2020 Access to information and privacy 50 25 14 2 5 4 0 78 7 119
2020 Security 39 32 14 12 2 0 0 71 15 73
2020 Science and technology 42 20 32 6 0 0 0 62 6 15
2020 Legal services 48 39 4 7 0 2 0 89 7 42
2020 Administration and operations 37 33 14 8 6 2 0 71 14 1923
2020 Human resources 41 38 12 2 4 3 0 81 7 295
2020 Financial management 43 35 11 4 3 5 0 81 7 169
2020 Procurement 48 36 4 0 8 5 0 88 8 25
2020 Materiel management 41 36 5 14 0 5 0 80 14 22
2020 Information management 43 25 18 5 6 3 0 71 11 129
2020 Information technology 31 32 20 5 7 4 0 66 13 269
2020 Internal audit 61 25 9 4 0 0 0 86 4 23
2020 Evaluation 29 32 19 14 5 0 0 62 19 41
2020 Data sciences 36 39 8 13 3 1 0 75 17 88
2020 Policy 40 36 14 8 2 1 0 76 10 403
2020 Project management 45 25 15 8 4 2 0 72 13 311
2020 Other services to the public 40 26 16 8 6 3 0 68 15 299
2020 None of the above 39 29 13 8 6 4 1 71 15 481
2019 Client contact centre 31 30 19 7 8 5 0 65 15 456
2019 Health care practitioners 54 15 19 0 4 7 0 75 5 25
2019 Federal regulators 39 36 18 0 4 4 0 77 4 28
2019 Compliance, inspection and enforcement 30 27 17 13 9 4 0 60 22 94
2019 Communications or public affairs 45 38 8 7 2 1 0 83 9 119
2019 Access to information and privacy 45 27 9 12 2 5 0 76 15 123
2019 Security 31 31 23 12 3 0 0 62 15 74
2019 Science and technology 42 13 20 18 7 0 0 55 25 15
2019 Legal services 38 27 24 11 0 0 0 65 11 29
2019 Administration and operations 33 32 16 11 5 2 0 67 16 1761
2019 Human resources 30 39 15 11 3 2 0 70 15 256
2019 Financial management 36 40 15 5 4 0 0 75 10 179
2019 Procurement 37 23 19 9 11 0 0 60 21 19
2019 Materiel management 47 37 11 0 0 6 0 88 0 19
2019 Information management 28 39 19 7 3 4 0 70 11 138
2019 Information technology 29 30 16 12 9 5 0 61 22 268
2019 Internal audit 57 23 16 4 0 0 0 80 4 26
2019 Evaluation 22 22 19 10 18 8 2 49 30 51
2019 Data sciences 28 35 12 11 7 7 0 68 19 81
2019 Policy 30 41 16 8 3 2 0 73 11 417
2019 Project management 34 33 11 11 9 2 0 68 20 296
2019 Other services to the public 38 27 13 8 10 4 1 68 19 305
2019 None of the above 34 29 17 10 6 4 0 66 16 510
2018 Client contact centre 25 30 18 8 10 7 2 61 19 344
2018 Health care practitioners 29 35 28 7 0 0 0 65 7 14
2018 Federal regulators 36 38 20 0 6 0 0 74 6 17
2018 Compliance, inspection and enforcement 25 26 19 13 15 2 0 52 28 82
2018 Communications or public affairs 41 28 14 10 2 5 0 73 12 102
2018 Access to information and privacy 35 34 12 8 6 5 0 73 15 88
2018 Security 39 26 17 10 5 3 0 67 16 84
2018 Legal services 30 29 18 15 0 8 0 64 16 27
2018 Administration and operations 31 32 16 11 8 2 0 64 19 1407
2018 Human resources 32 39 14 7 4 4 1 74 11 246
2018 Financial management 39 36 15 6 3 2 0 76 9 179
2018 Procurement 13 24 16 24 13 10 0 41 41 22
2018 Materiel management 30 40 16 14 0 0 0 70 14 13
2018 Information management 34 25 20 9 7 5 0 62 17 118
2018 Information technology 25 31 20 12 7 4 0 59 20 173
2018 Internal audit 33 54 6 0 0 6 0 93 0 15
2018 Evaluation 23 25 27 14 7 3 0 50 22 27
2018 Data sciences 32 32 18 7 8 3 0 66 15 59
2018 Policy 28 42 13 12 3 1 0 71 16 342
2018 Project management 29 35 15 13 6 2 0 65 20 192
2018 Other services to the public 32 27 13 13 11 5 0 62 25 213
2018 None of the above 30 23 19 12 13 3 0 55 26 371
2017 Client contact centre 23 26 22 13 12 4 0 51 26 355
2017 Health care practitioners 30 40 11 12 0 7 0 76 13 17
2017 Federal regulators 40 26 14 7 13 0 0 66 20 15
2017 Compliance, inspection and enforcement 29 28 16 12 12 2 0 59 25 84
2017 Communications or public affairs 35 36 12 6 5 4 1 76 12 97
2017 Access to information and privacy 41 26 15 9 6 2 0 69 16 64
2017 Security 36 20 21 17 4 3 0 57 22 74
2017 Legal services 36 28 9 5 12 5 5 71 19 18
2017 Administration and operations 31 33 16 10 7 2 0 66 17 1584
2017 Human resources 31 34 21 6 3 4 0 69 9 208
2017 Financial management 43 34 10 5 4 3 0 80 10 181
2017 Procurement 31 35 18 16 0 0 0 66 16 23
2017 Materiel management 39 10 32 6 13 0 0 49 19 17
2017 Information management 32 31 15 10 7 5 1 66 18 133
2017 Information technology 25 36 17 11 6 5 0 64 18 209
2017 Internal audit 42 46 12 0 0 0 0 88 0 17
2017 Evaluation 31 24 24 9 6 7 0 59 16 33
2017 Data sciences 38 36 13 5 2 6 0 79 8 51
2017 Policy 28 42 14 10 4 1 1 71 15 312
2017 Project management 23 37 19 12 6 3 0 62 19 231
2017 Other services to the public 29 34 16 9 8 4 0 66 17 286
2017 None of the above 33 28 16 11 7 4 1 64 19 533
2014 Client contact centre 27 30 18 12 9 5 0 60 22 339
2014 Health care practitioners 44 37 15 4 0 0 0 81 4 20
2014 Federal regulators 32 34 16 5 5 8 0 71 11 39
2014 Compliance, inspection and enforcement 23 33 25 9 5 3 1 59 15 97
2014 Communications or public affairs 27 39 14 9 7 4 0 70 16 125
2014 Access to information and privacy 37 29 18 10 3 4 0 69 13 80
2014 Security 32 31 11 17 6 3 0 65 24 82
2014 Science and technology 10 19 47 5 19 0 0 30 24 20
2014 Legal services 27 18 20 5 14 16 0 54 22 21
2014 Administration and operations 31 33 16 9 6 4 0 68 16 1611
2014 Human resources 26 30 23 9 7 6 0 59 16 199
2014 Financial management 29 43 17 4 3 3 0 75 8 193
2014 Procurement 8 36 25 6 16 8 0 48 24 21
2014 Materiel management 37 17 22 16 8 0 0 54 24 13
2014 Information management 36 29 15 11 5 4 1 67 17 161
2014 Information technology 23 35 20 13 6 2 0 59 20 256
2014 Internal audit 25 37 26 6 6 0 0 62 13 16
2014 Evaluation 24 32 24 9 3 9 0 61 13 60
2014 Other services to the public 34 31 19 9 4 3 1 67 13 559
2014 None of the above 31 32 16 10 5 5 1 67 16 823

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 31 19 9 5 10 1 62 16 508
2020 Health care practitioners 25 55 5 0 5 10 0 89 6 20
2020 Federal regulators 31 25 16 14 10 5 0 58 25 20
2020 Compliance, inspection and enforcement 23 27 24 7 11 8 0 54 20 79
2020 Communications or public affairs 29 39 12 13 6 1 0 69 19 131
2020 Access to information and privacy 38 31 18 2 5 6 0 73 7 119
2020 Security 30 30 26 11 1 1 0 61 12 73
2020 Science and technology 33 22 31 7 0 7 0 59 7 15
2020 Legal services 44 37 10 10 0 0 0 81 10 41
2020 Administration and operations 28 31 19 11 6 4 0 62 18 1926
2020 Human resources 27 43 13 7 3 7 0 76 11 293
2020 Financial management 34 37 10 10 1 7 1 77 12 170
2020 Procurement 44 40 8 0 4 5 0 88 4 25
2020 Materiel management 34 38 15 4 0 9 0 79 5 21
2020 Information management 39 28 16 8 5 4 0 70 14 126
2020 Information technology 23 26 26 10 6 8 0 55 17 269
2020 Internal audit 32 60 0 4 4 0 0 91 9 23
2020 Evaluation 25 27 27 16 2 3 0 53 19 41
2020 Data sciences 32 30 13 13 7 3 0 65 21 88
2020 Policy 29 35 17 13 3 3 0 66 17 404
2020 Project management 33 30 19 11 4 3 0 65 16 313
2020 Other services to the public 31 29 17 8 7 7 0 65 16 299
2020 None of the above 30 28 15 11 8 7 0 63 20 483
2019 Client contact centre 23 25 26 9 8 9 1 53 19 454
2019 Health care practitioners 25 44 15 4 8 4 0 72 12 25
2019 Federal regulators 24 30 28 7 0 7 4 60 8 28
2019 Compliance, inspection and enforcement 21 26 24 14 10 5 0 50 25 93
2019 Communications or public affairs 22 49 18 8 2 2 0 72 10 119
2019 Access to information and privacy 41 28 15 9 2 5 0 73 12 123
2019 Security 24 38 23 8 5 1 0 63 14 73
2019 Science and technology 40 13 24 12 12 0 0 53 23 16
2019 Legal services 18 30 28 14 0 10 0 53 16 29
2019 Administration and operations 26 30 19 13 6 6 0 59 20 1761
2019 Human resources 22 32 21 16 5 4 0 56 22 257
2019 Financial management 28 41 14 11 4 2 0 71 15 178
2019 Procurement 27 18 18 4 15 17 0 54 24 20
2019 Materiel management 43 29 21 0 0 6 0 77 0 18
2019 Information management 23 37 21 6 6 7 0 64 13 137
2019 Information technology 20 29 23 13 7 8 0 53 22 269
2019 Internal audit 50 38 8 4 0 0 0 88 4 26
2019 Evaluation 18 29 22 14 13 4 0 49 28 51
2019 Data sciences 23 29 20 12 9 7 0 57 22 80
2019 Policy 19 40 19 15 4 3 0 61 20 417
2019 Project management 25 33 17 12 9 4 0 60 22 298
2019 Other services to the public 29 25 19 10 7 9 1 61 19 304
2019 None of the above 28 27 19 11 8 7 1 59 21 507
2018 Client contact centre 18 24 21 13 9 13 3 50 26 343
2018 Health care practitioners 14 56 29 0 0 0 0 71 0 14
2018 Federal regulators 28 31 29 6 6 0 0 59 11 18
2018 Compliance, inspection and enforcement 18 24 26 17 12 3 0 43 30 83
2018 Communications or public affairs 25 37 14 12 2 10 0 69 15 101
2018 Access to information and privacy 30 34 16 7 7 6 0 68 15 88
2018 Security 34 25 19 8 7 7 0 63 17 84
2018 Legal services 18 32 26 14 0 11 0 55 16 28
2018 Administration and operations 21 33 20 13 8 5 0 57 22 1410
2018 Human resources 24 34 17 11 5 9 0 64 18 243
2018 Financial management 25 42 16 8 4 5 0 71 13 180
2018 Procurement 9 18 22 33 9 10 0 29 46 22
2018 Materiel management 30 23 36 10 0 0 0 54 10 13
2018 Information management 28 27 17 13 5 10 0 61 20 118
2018 Information technology 19 26 24 14 8 9 0 50 24 171
2018 Internal audit 19 43 25 0 0 13 0 72 0 15
2018 Evaluation 20 25 25 20 4 5 0 48 26 27
2018 Data sciences 25 29 25 8 10 3 0 56 18 59
2018 Policy 18 39 17 20 5 2 0 58 25 345
2018 Project management 21 32 16 16 10 4 0 56 27 189
2018 Other services to the public 26 25 15 16 9 7 0 56 28 213
2018 None of the above 23 22 20 17 12 7 0 48 31 371
2017 Client contact centre 16 24 28 13 13 7 0 42 28 353
2017 Health care practitioners 18 46 6 12 0 18 0 78 15 17
2017 Federal regulators 40 20 20 0 20 0 0 60 20 15
2017 Compliance, inspection and enforcement 23 22 20 16 12 7 0 48 30 84
2017 Communications or public affairs 19 47 9 13 5 5 1 71 20 97
2017 Access to information and privacy 35 30 12 14 5 5 0 68 19 64
2017 Security 33 22 25 13 4 3 0 57 18 74
2017 Legal services 23 26 14 9 12 14 0 58 26 18
2017 Administration and operations 21 35 20 13 7 5 0 59 20 1582
2017 Human resources 21 36 21 10 3 8 0 62 15 207
2017 Financial management 35 34 18 7 2 5 0 72 9 178
2017 Procurement 26 35 18 16 0 5 0 64 17 23
2017 Materiel management 33 15 32 6 13 0 0 49 19 17
2017 Information management 20 34 14 10 8 13 1 63 21 132
2017 Information technology 18 31 27 12 5 7 0 52 19 208
2017 Internal audit 36 40 0 12 0 12 0 86 14 17
2017 Evaluation 31 27 15 18 3 7 0 62 22 33
2017 Data sciences 33 38 11 9 4 6 0 75 13 51
2017 Policy 19 41 19 14 5 2 1 61 20 312
2017 Project management 18 34 18 16 9 4 0 55 26 232
2017 Other services to the public 24 31 17 14 7 7 0 59 23 286
2017 None of the above 27 28 17 12 9 7 0 59 22 533
2014 Client contact centre 21 26 21 13 9 9 0 51 25 339
2014 Health care practitioners 25 34 25 12 4 0 0 59 16 20
2014 Federal regulators 22 41 8 18 5 5 0 67 24 39
2014 Compliance, inspection and enforcement 16 30 23 14 9 7 1 50 25 97
2014 Communications or public affairs 16 36 18 15 8 6 1 56 25 125
2014 Access to information and privacy 24 38 18 11 3 7 0 66 14 80
2014 Security 24 34 16 12 10 4 0 60 23 82
2014 Science and technology 10 25 41 5 19 0 0 35 24 20
2014 Legal services 17 14 35 13 5 16 0 37 21 21
2014 Administration and operations 22 33 18 13 7 7 1 59 22 1609
2014 Human resources 18 23 24 15 9 10 0 46 28 200
2014 Financial management 21 38 22 11 4 4 0 62 15 193
2014 Procurement 4 34 21 16 16 8 0 42 35 21
2014 Materiel management 29 25 14 23 8 0 0 54 32 13
2014 Information management 16 32 17 17 7 10 1 54 26 161
2014 Information technology 18 31 21 14 8 7 0 53 24 256
2014 Internal audit 20 29 19 19 6 6 0 53 27 16
2014 Evaluation 18 31 20 10 3 16 2 59 17 60
2014 Other services to the public 23 31 21 13 4 6 1 58 19 559
2014 None of the above 22 30 18 14 7 7 1 57 23 823

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 34 17 12 8 4 1 61 21 513
2020 Health care practitioners 22 46 22 10 0 0 0 68 10 19
2020 Federal regulators 36 15 25 15 9 0 0 51 25 20
2020 Compliance, inspection and enforcement 24 31 12 19 10 4 0 58 30 80
2020 Communications or public affairs 26 39 10 19 5 1 0 66 24 131
2020 Access to information and privacy 40 27 15 9 6 3 0 69 15 119
2020 Security 26 33 22 11 7 1 0 59 18 73
2020 Science and technology 21 48 18 6 7 0 0 69 13 15
2020 Legal services 41 36 7 16 0 0 0 77 16 42
2020 Administration and operations 27 35 16 13 8 2 0 63 21 1922
2020 Human resources 27 43 12 13 4 1 0 71 17 295
2020 Financial management 31 43 10 9 2 4 0 77 12 170
2020 Procurement 40 32 12 8 4 5 0 75 12 25
2020 Materiel management 32 40 14 9 0 5 0 76 10 22
2020 Information management 39 28 13 12 5 3 0 69 17 129
2020 Information technology 23 33 19 12 8 4 0 59 21 269
2020 Internal audit 27 64 5 4 0 0 0 91 4 23
2020 Evaluation 32 37 10 15 5 3 0 70 20 41
2020 Data sciences 33 33 18 14 2 0 0 66 16 87
2020 Policy 24 37 17 17 4 1 0 61 21 407
2020 Project management 30 33 19 12 6 1 0 63 18 313
2020 Other services to the public 28 31 16 12 8 4 0 62 21 300
2020 None of the above 28 33 14 13 9 3 0 62 23 485
2019 Client contact centre 23 32 18 11 9 6 0 60 22 455
2019 Health care practitioners 29 36 19 8 4 4 0 68 13 25
2019 Federal regulators 35 33 22 7 0 3 0 70 7 28
2019 Compliance, inspection and enforcement 20 26 23 11 16 4 0 48 28 94
2019 Communications or public affairs 19 54 13 10 3 1 0 73 14 119
2019 Access to information and privacy 36 27 10 19 4 3 0 66 24 122
2019 Security 23 31 14 24 8 0 0 54 32 74
2019 Science and technology 39 7 24 12 18 0 0 46 30 16
2019 Legal services 14 42 20 14 4 6 0 60 19 29
2019 Administration and operations 23 32 17 16 9 3 0 57 25 1764
2019 Human resources 20 33 18 19 11 1 0 53 29 257
2019 Financial management 23 44 18 11 3 1 0 68 14 179
2019 Procurement 24 37 9 15 9 6 0 64 26 20
2019 Materiel management 35 27 21 5 0 12 0 71 6 19
2019 Information management 24 37 19 9 7 4 0 64 17 138
2019 Information technology 21 28 21 14 13 3 0 51 28 268
2019 Internal audit 52 31 8 8 0 0 0 83 8 25
2019 Evaluation 20 16 27 17 17 2 0 37 35 51
2019 Data sciences 20 34 14 18 7 6 0 57 27 80
2019 Policy 14 38 16 21 7 2 0 54 29 418
2019 Project management 22 32 17 15 12 2 0 56 27 300
2019 Other services to the public 31 24 17 11 11 5 1 58 24 305
2019 None of the above 28 28 16 15 9 4 1 58 25 509
2018 Client contact centre 19 30 18 13 12 6 2 53 27 345
2018 Health care practitioners 14 20 36 29 0 0 0 34 29 14
2018 Federal regulators 23 38 33 0 6 0 0 62 6 18
2018 Compliance, inspection and enforcement 13 39 19 20 10 0 0 52 29 84
2018 Communications or public affairs 26 31 17 18 5 4 0 59 24 102
2018 Access to information and privacy 29 36 15 7 8 4 0 69 16 88
2018 Security 26 37 13 15 4 5 0 66 20 82
2018 Legal services 14 18 29 31 8 0 0 32 39 28
2018 Administration and operations 21 33 18 16 10 2 0 55 27 1407
2018 Human resources 23 29 18 19 6 5 0 55 25 246
2018 Financial management 25 41 19 10 2 3 0 68 13 180
2018 Procurement 6 26 31 20 13 4 0 33 34 22
2018 Materiel management 39 30 17 14 0 0 0 70 14 13
2018 Information management 27 32 14 12 10 5 0 62 24 118
2018 Information technology 19 28 20 16 12 4 0 50 29 172
2018 Internal audit 39 49 13 0 0 0 0 87 0 15
2018 Evaluation 26 23 15 29 7 0 0 49 36 27
2018 Data sciences 20 33 15 16 15 0 0 54 31 59
2018 Policy 15 36 16 22 9 1 0 52 32 345
2018 Project management 18 35 18 14 13 1 0 54 28 192
2018 Other services to the public 25 28 14 17 11 5 0 55 30 213
2018 None of the above 24 26 14 15 18 3 0 51 34 371
2017 Client contact centre 16 26 19 20 14 5 0 44 35 354
2017 Health care practitioners 24 45 0 24 0 7 0 74 26 17
2017 Federal regulators 33 0 28 32 7 0 0 33 39 15
2017 Compliance, inspection and enforcement 27 20 17 16 14 6 0 50 32 84
2017 Communications or public affairs 17 37 17 16 6 5 1 58 24 96
2017 Access to information and privacy 35 30 17 9 6 3 0 67 16 64
2017 Security 30 29 20 11 7 4 0 61 18 74
2017 Legal services 31 19 9 5 31 5 0 52 38 18
2017 Administration and operations 21 34 18 15 9 3 0 56 25 1583
2017 Human resources 21 37 19 13 4 4 1 61 19 207
2017 Financial management 27 43 17 7 2 3 0 72 10 181
2017 Procurement 26 58 4 8 4 0 0 84 12 23
2017 Materiel management 35 22 24 13 6 0 0 57 19 17
2017 Information management 26 34 12 10 9 9 1 66 21 133
2017 Information technology 20 30 20 15 9 7 0 53 25 209
2017 Internal audit 30 40 6 6 0 18 0 85 7 17
2017 Evaluation 28 33 15 11 9 3 0 63 21 33
2017 Data sciences 33 24 19 18 4 4 0 59 22 51
2017 Policy 15 45 14 17 7 1 1 61 25 312
2017 Project management 18 37 19 14 10 2 0 56 24 232
2017 Other services to the public 22 33 14 17 9 4 0 58 27 286
2017 None of the above 26 29 18 11 12 4 0 57 24 531
2014 Client contact centre 23 29 18 14 12 4 0 54 27 339
2014 Health care practitioners 35 36 11 12 6 0 0 71 18 19
2014 Federal regulators 22 35 19 10 8 5 0 61 19 39
2014 Compliance, inspection and enforcement 19 27 21 17 12 3 1 49 29 97
2014 Communications or public affairs 22 42 11 13 10 2 0 65 23 125
2014 Access to information and privacy 26 39 17 12 4 2 0 67 16 80
2014 Security 15 36 18 11 15 4 0 54 27 82
2014 Science and technology 15 19 21 31 13 0 0 35 44 20
2014 Legal services 12 20 20 19 14 16 0 37 39 21
2014 Administration and operations 20 35 17 15 9 3 0 57 25 1609
2014 Human resources 19 25 25 17 10 3 0 46 28 200
2014 Financial management 18 48 20 10 2 2 0 67 12 192
2014 Procurement 4 34 18 17 22 4 0 40 41 21
2014 Materiel management 23 23 31 15 8 0 0 45 24 13
2014 Information management 21 33 18 12 9 6 1 58 23 161
2014 Information technology 16 33 19 18 11 3 0 51 30 255
2014 Internal audit 31 18 25 19 6 0 0 49 25 16
2014 Evaluation 20 27 23 7 10 12 2 54 20 60
2014 Other services to the public 24 32 18 16 7 2 1 57 24 558
2014 None of the above 23 31 19 14 8 4 1 57 23 821

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 20 6 3 1 5 1 89 4 510
2020 Health care practitioners 46 30 20 5 0 0 0 75 5 20
2020 Federal regulators 35 15 25 5 5 16 0 59 12 20
2020 Compliance, inspection and enforcement 38 20 24 5 3 10 1 65 8 80
2020 Communications or public affairs 45 27 18 8 1 1 0 72 9 131
2020 Access to information and privacy 63 11 10 5 2 8 1 82 7 120
2020 Security 55 31 10 3 0 1 0 87 3 73
2020 Science and technology 41 32 14 6 7 0 0 73 12 15
2020 Legal services 52 21 20 4 0 3 0 76 4 42
2020 Administration and operations 41 23 15 5 3 10 2 73 10 1930
2020 Human resources 52 30 12 4 2 1 0 83 6 294
2020 Financial management 56 26 10 4 1 4 1 85 4 169
2020 Procurement 44 32 20 4 0 0 0 76 4 25
2020 Materiel management 55 14 18 9 0 4 0 72 10 22
2020 Information management 56 25 4 4 3 7 1 88 8 129
2020 Information technology 50 23 12 5 2 8 1 80 7 270
2020 Internal audit 53 30 13 0 4 0 0 83 4 23
2020 Evaluation 43 27 22 3 0 5 0 74 3 40
2020 Data sciences 46 29 8 7 3 6 0 80 11 88
2020 Policy 35 33 23 4 2 4 0 70 6 406
2020 Project management 49 28 15 3 1 3 1 80 4 313
2020 Other services to the public 47 18 12 5 4 12 2 76 10 298
2020 None of the above 34 22 14 6 5 16 4 70 13 484
2019 Client contact centre 62 19 7 3 1 8 1 88 4 455
2019 Health care practitioners 53 32 7 4 0 4 0 88 4 25
2019 Federal regulators 40 15 28 3 4 10 0 61 8 28
2019 Compliance, inspection and enforcement 46 30 10 6 1 6 0 81 8 95
2019 Communications or public affairs 45 23 19 7 2 3 1 70 9 119
2019 Access to information and privacy 53 20 12 4 2 8 0 80 7 124
2019 Security 58 21 16 3 2 1 0 79 4 74
2019 Science and technology 46 5 25 0 17 7 0 55 18 16
2019 Legal services 42 23 27 4 4 0 0 65 7 29
2019 Administration and operations 45 20 13 6 4 11 2 74 11 1762
2019 Human resources 51 27 13 4 3 2 0 80 7 256
2019 Financial management 52 31 11 2 2 1 1 84 4 179
2019 Procurement 47 24 22 6 0 0 0 71 6 20
2019 Materiel management 52 21 6 9 0 12 0 83 10 19
2019 Information management 52 16 14 3 1 12 2 79 5 138
2019 Information technology 52 24 10 5 3 7 1 82 8 269
2019 Internal audit 61 27 4 4 0 4 0 91 4 26
2019 Evaluation 37 25 14 7 4 14 0 72 13 52
2019 Data sciences 47 31 8 3 3 8 0 84 7 81
2019 Policy 31 30 22 7 3 7 0 66 11 419
2019 Project management 40 22 18 5 6 7 1 69 12 300
2019 Other services to the public 49 19 11 4 3 12 3 79 8 306
2019 None of the above 39 20 13 5 5 14 5 72 12 510
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 43 13 6 2 2 0 79 8 513
2020 Health care practitioners 28 46 10 16 0 0 0 74 16 20
2020 Federal regulators 36 29 20 5 10 0 0 65 15 20
2020 Compliance, inspection and enforcement 35 40 10 10 5 0 0 75 15 80
2020 Communications or public affairs 33 45 11 8 2 2 0 79 10 130
2020 Access to information and privacy 48 36 12 2 2 1 0 85 3 120
2020 Security 32 40 22 4 1 0 0 72 5 73
2020 Science and technology 29 33 12 13 6 7 0 67 20 15
2020 Legal services 38 45 11 2 0 3 0 86 3 41
2020 Administration and operations 33 43 14 7 2 1 0 77 9 1925
2020 Human resources 36 48 10 5 1 0 0 84 6 294
2020 Financial management 33 50 9 4 0 4 0 87 4 168
2020 Procurement 28 52 16 0 0 4 0 83 0 25
2020 Materiel management 27 63 10 0 0 0 0 90 0 22
2020 Information management 43 42 7 4 3 2 0 86 7 128
2020 Information technology 35 36 19 7 3 0 0 71 10 268
2020 Internal audit 48 47 0 4 0 0 0 96 4 23
2020 Evaluation 32 36 20 10 2 0 0 68 12 41
2020 Data sciences 37 37 14 9 2 1 0 75 11 88
2020 Policy 33 47 12 7 1 1 0 81 7 406
2020 Project management 32 46 15 5 2 0 0 78 7 313
2020 Other services to the public 37 41 14 6 1 1 0 78 7 301
2020 None of the above 30 43 15 7 3 2 0 75 10 484
2019 Client contact centre 28 45 16 6 3 1 0 75 9 456
2019 Health care practitioners 37 47 12 4 0 0 0 84 4 25
2019 Federal regulators 36 43 21 0 0 0 0 79 0 28
2019 Compliance, inspection and enforcement 30 39 16 10 5 1 0 69 15 95
2019 Communications or public affairs 37 47 11 3 1 0 0 84 4 120
2019 Access to information and privacy 41 42 7 6 2 2 0 86 7 124
2019 Security 27 41 25 5 3 0 0 67 8 74
2019 Science and technology 33 26 13 16 13 0 0 58 29 16
2019 Legal services 23 55 18 4 0 0 0 78 4 29
2019 Administration and operations 32 45 14 6 2 1 0 78 9 1757
2019 Human resources 28 51 13 7 1 0 0 79 8 256
2019 Financial management 31 53 10 5 0 2 0 85 5 178
2019 Procurement 22 54 15 0 4 4 0 79 5 20
2019 Materiel management 32 53 15 0 0 0 0 85 0 19
2019 Information management 35 43 15 6 1 2 0 79 7 138
2019 Information technology 30 43 13 12 1 0 0 74 13 263
2019 Internal audit 49 42 9 0 0 0 0 91 0 26
2019 Evaluation 27 43 17 9 4 0 0 70 13 52
2019 Data sciences 33 46 13 8 0 0 0 79 8 80
2019 Policy 33 44 12 9 2 1 0 77 11 419
2019 Project management 31 42 14 8 3 1 0 74 12 301
2019 Other services to the public 37 36 16 6 4 1 0 74 10 305
2019 None of the above 34 37 17 7 3 1 0 72 10 512
2018 Client contact centre 24 46 18 6 4 2 1 72 10 344
2018 Health care practitioners 14 65 21 0 0 0 0 79 0 14
2018 Federal regulators 37 46 5 12 0 0 0 83 12 17
2018 Compliance, inspection and enforcement 26 44 20 7 2 0 0 71 9 81
2018 Communications or public affairs 34 42 13 8 2 2 0 77 10 102
2018 Access to information and privacy 43 36 13 3 1 3 0 82 5 87
2018 Security 28 43 18 4 6 1 0 71 10 84
2018 Legal services 26 54 16 4 0 0 0 80 4 27
2018 Administration and operations 28 47 15 7 3 1 0 75 10 1413
2018 Human resources 31 45 13 6 1 3 0 78 8 245
2018 Financial management 33 44 15 5 2 1 0 78 7 181
2018 Procurement 25 37 20 9 4 4 0 64 14 22
2018 Materiel management 37 32 7 14 0 10 0 77 15 13
2018 Information management 32 43 14 5 3 3 0 77 8 118
2018 Information technology 26 41 18 9 5 1 0 68 14 172
2018 Internal audit 39 54 6 0 0 0 0 94 0 15
2018 Evaluation 32 43 9 7 4 5 0 79 11 27
2018 Data sciences 43 30 11 12 3 0 0 74 15 59
2018 Policy 31 47 13 7 2 1 0 78 9 344
2018 Project management 25 48 19 5 2 1 0 74 7 190
2018 Other services to the public 32 44 13 8 2 1 0 77 10 215
2018 None of the above 29 36 16 10 8 1 0 65 18 375
2017 Client contact centre 24 40 20 9 7 0 0 65 16 353
2017 Health care practitioners 42 40 6 13 0 0 0 82 13 17
2017 Federal regulators 47 20 13 20 0 0 0 67 20 15
2017 Compliance, inspection and enforcement 31 35 10 15 8 1 0 67 23 82
2017 Communications or public affairs 25 43 16 10 3 2 0 70 13 97
2017 Access to information and privacy 53 28 14 3 2 0 0 81 5 64
2017 Security 31 45 9 12 1 0 1 77 13 74
2017 Legal services 31 28 31 5 5 0 0 60 10 18
2017 Administration and operations 32 42 14 7 3 1 0 75 11 1583
2017 Human resources 31 46 11 8 1 2 0 79 9 207
2017 Financial management 38 41 15 5 0 1 0 80 5 181
2017 Procurement 42 34 16 9 0 0 0 75 9 23
2017 Materiel management 28 41 13 11 6 0 0 69 18 17
2017 Information management 30 42 12 10 2 4 1 75 13 132
2017 Information technology 24 41 21 9 4 1 0 66 13 208
2017 Internal audit 54 33 0 0 12 0 0 88 12 17
2017 Evaluation 27 45 21 0 3 3 0 75 3 33
2017 Data sciences 40 40 15 5 0 0 0 80 5 51
2017 Policy 33 47 9 7 2 1 0 81 10 311
2017 Project management 25 49 18 5 3 0 0 74 8 232
2017 Other services to the public 34 40 13 8 3 1 0 75 12 287
2017 None of the above 33 38 13 9 5 1 1 72 15 531
2014 Client contact centre 29 38 17 10 5 1 0 67 16 339
2014 Health care practitioners 43 36 11 10 0 0 0 79 10 20
2014 Federal regulators 40 36 13 5 5 0 0 76 11 39
2014 Compliance, inspection and enforcement 25 54 9 8 2 1 1 81 10 97
2014 Communications or public affairs 36 41 13 8 3 0 0 76 11 125
2014 Access to information and privacy 32 38 21 5 3 0 1 71 7 80
2014 Security 28 35 20 11 5 0 1 64 16 82
2014 Science and technology 25 25 40 10 0 0 0 51 10 20
2014 Legal services 27 28 31 5 4 6 0 59 9 21
2014 Administration and operations 30 46 14 6 3 1 0 77 10 1611
2014 Human resources 24 42 16 10 4 3 0 69 15 200
2014 Financial management 23 50 17 6 2 2 0 75 8 193
2014 Procurement 18 43 4 10 12 13 0 70 25 21
2014 Materiel management 31 29 16 16 0 8 0 65 17 13
2014 Information management 29 43 15 9 2 3 0 74 11 161
2014 Information technology 24 39 20 10 6 2 0 64 16 256
2014 Internal audit 37 38 13 13 0 0 0 75 13 16
2014 Evaluation 38 34 17 8 2 2 0 73 10 60
2014 Other services to the public 33 39 16 8 3 1 0 73 11 558
2014 None of the above 35 36 15 8 3 2 0 74 11 824

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 40 18 10 4 3 0 68 14 510
2020 Health care practitioners 23 36 15 26 0 0 0 59 26 20
2020 Federal regulators 26 38 10 15 10 0 0 65 25 20
2020 Compliance, inspection and enforcement 27 33 14 16 10 1 0 60 26 80
2020 Communications or public affairs 21 42 12 19 4 2 0 64 23 129
2020 Access to information and privacy 40 35 15 5 4 1 0 76 9 120
2020 Security 23 30 28 14 4 1 0 54 18 73
2020 Science and technology 43 6 26 12 0 14 0 57 14 15
2020 Legal services 21 43 17 11 0 9 0 70 12 42
2020 Administration and operations 24 40 17 13 5 1 0 65 18 1918
2020 Human resources 26 44 15 9 3 3 0 72 12 292
2020 Financial management 28 44 14 8 2 4 0 74 11 168
2020 Procurement 24 48 16 0 4 8 0 78 4 25
2020 Materiel management 32 54 14 0 0 0 0 86 0 22
2020 Information management 33 37 14 8 5 2 0 72 13 129
2020 Information technology 23 33 25 13 6 1 0 56 19 269
2020 Internal audit 19 42 26 13 0 0 0 61 13 23
2020 Evaluation 20 34 17 21 5 2 0 56 27 41
2020 Data sciences 25 40 18 12 5 0 0 65 17 88
2020 Policy 18 45 18 12 3 3 0 65 16 402
2020 Project management 21 39 21 13 5 1 0 60 18 311
2020 Other services to the public 28 37 16 13 4 3 0 67 17 298
2020 None of the above 26 34 18 12 6 5 0 62 19 483
2019 Client contact centre 22 35 21 11 7 3 0 60 19 455
2019 Health care practitioners 37 35 15 9 4 0 0 72 13 25
2019 Federal regulators 25 39 22 7 4 0 3 66 11 28
2019 Compliance, inspection and enforcement 19 33 17 19 9 2 0 53 29 94
2019 Communications or public affairs 19 39 23 13 2 2 0 60 16 120
2019 Access to information and privacy 32 34 15 12 5 1 0 67 18 118
2019 Security 20 38 21 16 4 1 0 59 21 74
2019 Science and technology 33 20 18 5 23 0 0 53 29 16
2019 Legal services 21 41 15 24 0 0 0 62 24 29
2019 Administration and operations 21 38 19 16 6 2 0 59 22 1754
2019 Human resources 14 43 21 16 6 0 0 57 22 255
2019 Financial management 26 42 20 9 2 1 0 68 11 179
2019 Procurement 22 19 24 13 4 17 0 49 22 20
2019 Materiel management 27 57 11 5 0 0 0 84 5 18
2019 Information management 22 39 17 12 4 7 0 66 16 138
2019 Information technology 17 29 25 18 9 3 0 47 27 269
2019 Internal audit 45 23 15 13 0 4 0 71 13 26
2019 Evaluation 14 30 24 13 15 4 0 46 29 52
2019 Data sciences 17 35 22 17 5 3 1 54 23 81
2019 Policy 14 38 22 18 5 4 0 53 24 413
2019 Project management 18 35 19 15 9 3 0 55 25 299
2019 Other services to the public 25 36 16 13 8 2 0 62 22 305
2019 None of the above 25 33 19 15 7 1 0 58 22 506

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 32 13 10 5 4 2 71 15 511
2020 Health care practitioners 15 80 0 5 0 0 0 95 5 20
2020 Federal regulators 30 35 21 10 4 0 0 65 15 20
2020 Compliance, inspection and enforcement 36 35 8 9 10 1 0 73 19 80
2020 Communications or public affairs 37 39 6 6 5 4 2 82 12 131
2020 Access to information and privacy 58 25 9 3 3 3 0 86 5 119
2020 Security 41 29 15 8 7 0 0 70 15 73
2020 Science and technology 7 41 33 0 12 0 7 52 13 15
2020 Legal services 34 48 5 5 2 2 3 87 8 40
2020 Administration and operations 39 36 11 7 4 2 1 78 11 1924
2020 Human resources 41 40 8 5 2 3 1 84 7 292
2020 Financial management 36 44 8 5 2 4 1 84 7 170
2020 Procurement 20 56 16 4 0 5 0 79 4 25
2020 Materiel management 41 36 14 10 0 0 0 76 10 22
2020 Information management 40 33 11 7 4 4 1 77 11 129
2020 Information technology 36 33 18 5 4 2 1 72 10 270
2020 Internal audit 69 17 5 4 0 4 0 91 4 23
2020 Evaluation 45 35 10 7 0 3 0 83 7 40
2020 Data sciences 46 29 6 9 3 6 1 80 13 87
2020 Policy 35 42 11 6 2 4 1 81 8 407
2020 Project management 39 31 13 10 3 2 1 72 14 311
2020 Other services to the public 42 32 12 8 3 1 2 76 11 300
2020 None of the above 36 36 11 9 3 3 2 76 12 484
2019 Client contact centre 33 35 12 12 6 2 0 70 18 454
2019 Health care practitioners 45 39 4 8 0 4 0 88 8 25
2019 Federal regulators 41 33 22 0 4 0 0 74 4 28
2019 Compliance, inspection and enforcement 37 34 16 7 3 3 0 73 11 95
2019 Communications or public affairs 42 37 7 12 1 2 0 81 13 120
2019 Access to information and privacy 42 33 11 6 3 3 2 79 10 124
2019 Security 35 34 19 4 6 0 1 71 10 73
2019 Science and technology 39 35 20 0 6 0 0 74 6 16
2019 Legal services 29 42 18 7 0 4 0 74 7 29
2019 Administration and operations 39 36 11 7 4 2 1 77 12 1756
2019 Human resources 42 35 13 6 2 1 1 79 8 257
2019 Financial management 36 38 13 5 4 2 2 77 10 178
2019 Procurement 31 33 9 17 4 0 5 68 23 20
2019 Materiel management 45 45 10 0 0 0 0 90 0 18
2019 Information management 38 30 12 8 7 4 1 72 15 138
2019 Information technology 33 35 17 8 4 1 1 70 12 269
2019 Internal audit 49 35 12 4 0 0 0 84 4 26
2019 Evaluation 26 38 14 13 5 3 0 67 19 52
2019 Data sciences 28 38 14 8 5 2 5 71 14 81
2019 Policy 34 41 10 9 2 3 1 79 11 418
2019 Project management 33 38 11 11 5 2 0 72 16 299
2019 Other services to the public 40 34 11 8 4 2 1 77 12 306
2019 None of the above 41 29 14 7 5 2 2 73 13 511
2018 Client contact centre 31 40 12 7 7 3 1 73 14 346
2018 Health care practitioners 38 40 7 0 0 7 8 92 0 14
2018 Federal regulators 38 38 19 6 0 0 0 75 6 17
2018 Compliance, inspection and enforcement 31 41 17 9 1 0 1 72 10 83
2018 Communications or public affairs 41 36 11 5 4 2 1 80 9 102
2018 Access to information and privacy 48 37 8 2 2 1 1 88 4 87
2018 Security 40 34 13 6 5 2 0 75 12 84
2018 Legal services 24 29 25 10 7 4 0 55 18 28
2018 Administration and operations 39 39 10 6 4 1 1 80 10 1422
2018 Human resources 43 35 11 7 3 1 1 79 10 244
2018 Financial management 35 41 15 5 3 1 1 77 8 179
2018 Procurement 34 32 22 12 0 0 0 66 12 22
2018 Materiel management 17 34 21 10 9 10 0 56 21 13
2018 Information management 31 47 9 5 4 3 1 81 10 118
2018 Information technology 32 38 14 9 4 2 0 73 13 172
2018 Internal audit 46 48 6 0 0 0 0 94 0 15
2018 Evaluation 22 37 10 14 7 9 0 65 24 27
2018 Data sciences 46 26 8 5 7 3 5 78 13 58
2018 Policy 41 35 9 8 3 3 1 79 11 346
2018 Project management 34 40 12 7 4 2 1 76 12 189
2018 Other services to the public 46 34 7 5 3 3 1 83 9 216
2018 None of the above 40 28 11 7 8 2 2 72 16 373
2017 Client contact centre 31 36 14 11 6 2 0 68 17 352
2017 Health care practitioners 42 58 0 0 0 0 0 100 0 17
2017 Federal regulators 54 20 26 0 0 0 0 74 0 15
2017 Compliance, inspection and enforcement 50 27 9 5 9 0 0 77 13 83
2017 Communications or public affairs 37 39 13 3 4 3 1 79 7 96
2017 Access to information and privacy 50 33 9 3 2 2 2 86 5 64
2017 Security 43 37 9 8 3 0 0 80 11 73
2017 Legal services 36 45 14 5 0 0 0 81 5 18
2017 Administration and operations 44 35 9 6 4 1 0 81 10 1582
2017 Human resources 52 33 8 2 1 2 2 88 4 207
2017 Financial management 38 39 7 8 2 4 2 82 11 180
2017 Procurement 54 33 0 9 4 0 0 87 13 23
2017 Materiel management 33 49 6 11 0 0 0 82 11 17
2017 Information management 34 39 10 7 3 6 1 78 11 133
2017 Information technology 35 38 9 8 6 3 1 77 14 207
2017 Internal audit 71 11 12 0 0 6 0 87 0 17
2017 Evaluation 34 42 9 3 9 3 0 78 13 33
2017 Data sciences 33 36 11 9 5 2 4 73 15 51
2017 Policy 43 36 11 5 1 3 1 82 7 310
2017 Project management 38 37 10 9 2 3 0 78 12 232
2017 Other services to the public 47 36 8 5 2 0 1 85 7 284
2017 None of the above 42 33 11 5 5 2 1 78 11 532
2014 Client contact centre 39 34 12 9 4 2 1 75 13 339
2014 Health care practitioners 50 35 10 0 0 4 0 89 0 20
2014 Federal regulators 38 44 8 6 3 3 0 84 8 39
2014 Compliance, inspection and enforcement 43 45 6 3 1 2 1 90 4 97
2014 Communications or public affairs 41 36 6 9 6 2 1 79 16 123
2014 Access to information and privacy 41 37 12 4 1 3 3 82 5 80
2014 Security 39 35 7 10 5 3 0 76 16 81
2014 Science and technology 30 25 21 0 8 15 0 66 10 20
2014 Legal services 32 39 5 10 9 6 0 75 20 21
2014 Administration and operations 44 38 7 6 2 2 1 84 9 1609
2014 Human resources 42 39 8 5 2 3 0 84 7 200
2014 Financial management 36 41 12 6 1 2 2 80 8 193
2014 Procurement 51 24 15 6 4 0 0 76 10 21
2014 Materiel management 23 45 8 15 0 8 0 74 16 13
2014 Information management 36 44 6 6 4 3 1 84 11 161
2014 Information technology 36 35 12 8 5 3 1 74 13 256
2014 Internal audit 50 31 6 6 0 6 0 86 7 16
2014 Evaluation 43 34 8 3 3 5 3 84 7 60
2014 Other services to the public 46 37 9 4 2 1 1 84 7 560
2014 None of the above 44 34 10 6 3 2 1 81 9 826

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 37 14 4 2 1 0 80 6 510
2020 Health care practitioners 36 59 0 0 6 0 0 94 6 19
2020 Federal regulators 26 40 20 10 4 0 0 65 15 20
2020 Compliance, inspection and enforcement 38 36 10 7 5 3 0 77 13 80
2020 Communications or public affairs 41 38 9 8 2 1 0 80 11 128
2020 Access to information and privacy 52 30 13 4 1 1 0 82 5 118
2020 Security 41 26 19 11 3 0 0 67 14 73
2020 Science and technology 21 56 18 6 0 0 0 77 6 15
2020 Legal services 41 44 7 7 0 0 0 86 7 42
2020 Administration and operations 41 36 15 5 3 1 0 77 8 1922
2020 Human resources 42 42 10 3 2 0 0 85 5 295
2020 Financial management 39 42 13 1 1 4 0 84 2 169
2020 Procurement 48 40 12 0 0 0 0 88 0 25
2020 Materiel management 46 49 0 0 5 0 0 95 5 22
2020 Information management 50 27 12 5 3 4 0 80 8 129
2020 Information technology 43 34 15 2 3 3 0 79 5 269
2020 Internal audit 55 36 9 0 0 0 0 91 0 22
2020 Evaluation 51 30 7 9 2 0 0 81 12 41
2020 Data sciences 43 33 13 7 3 0 1 77 10 88
2020 Policy 35 41 15 4 1 3 0 78 6 406
2020 Project management 42 35 17 3 2 1 0 78 5 310
2020 Other services to the public 46 31 14 5 3 1 0 77 8 296
2020 None of the above 38 35 16 6 3 2 0 74 9 483
2019 Client contact centre 35 35 18 6 4 2 0 72 10 454
2019 Health care practitioners 56 32 8 4 0 0 0 88 4 25
2019 Federal regulators 36 41 23 0 0 0 0 77 0 27
2019 Compliance, inspection and enforcement 37 37 16 7 2 1 0 74 10 95
2019 Communications or public affairs 44 33 22 0 0 1 0 78 0 119
2019 Access to information and privacy 39 35 17 7 0 2 0 75 8 123
2019 Security 32 33 22 10 3 0 0 66 12 74
2019 Science and technology 46 30 17 0 6 0 0 76 6 16
2019 Legal services 32 50 14 0 0 4 0 85 0 29
2019 Administration and operations 38 35 16 6 4 1 0 74 10 1755
2019 Human resources 36 37 20 4 1 1 0 74 6 253
2019 Financial management 31 45 14 4 3 2 0 79 7 178
2019 Procurement 36 24 35 0 5 0 0 60 5 19
2019 Materiel management 41 41 12 0 0 6 0 87 0 19
2019 Information management 38 33 19 6 4 1 0 72 9 136
2019 Information technology 34 38 16 6 3 2 0 74 9 267
2019 Internal audit 53 34 8 4 0 0 0 87 4 26
2019 Evaluation 29 46 17 6 2 0 0 75 8 52
2019 Data sciences 33 41 17 6 1 2 0 75 7 81
2019 Policy 31 38 21 7 2 2 0 70 9 415
2019 Project management 31 35 20 7 4 2 0 68 11 299
2019 Other services to the public 42 33 15 5 4 1 0 76 8 304
2019 None of the above 39 31 19 5 4 1 1 72 9 511
2018 Client contact centre 33 35 17 6 5 4 0 71 11 343
2018 Health care practitioners 38 47 15 0 0 0 0 85 0 14
2018 Federal regulators 40 34 14 13 0 0 0 74 13 16
2018 Compliance, inspection and enforcement 30 38 22 9 1 1 0 68 10 82
2018 Communications or public affairs 39 38 14 4 2 3 0 80 6 102
2018 Access to information and privacy 46 36 10 4 2 1 0 83 6 87
2018 Security 35 42 13 3 7 1 0 78 9 84
2018 Legal services 11 45 29 8 0 7 0 60 8 27
2018 Administration and operations 37 36 17 6 3 1 0 74 10 1419
2018 Human resources 40 40 13 4 3 0 0 80 6 243
2018 Financial management 36 40 18 3 1 2 0 77 5 180
2018 Procurement 28 37 27 4 4 0 0 65 9 22
2018 Materiel management 23 53 14 0 0 10 0 85 0 13
2018 Information management 34 37 17 7 3 2 0 73 10 118
2018 Information technology 29 39 19 8 4 1 0 69 12 172
2018 Internal audit 41 39 14 0 0 7 0 85 0 14
2018 Evaluation 25 29 16 21 4 5 0 57 26 27
2018 Data sciences 36 41 10 7 6 0 0 77 13 58
2018 Policy 35 35 20 6 2 2 0 72 8 343
2018 Project management 30 40 20 6 2 1 0 71 9 188
2018 Other services to the public 42 35 14 5 4 1 0 77 9 215
2018 None of the above 36 31 20 7 6 1 0 68 12 372

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 26 19 10 6 10 2 60 18 504
2020 Health care practitioners 17 46 22 0 6 10 0 70 6 19
2020 Federal regulators 25 15 25 10 20 5 0 42 31 20
2020 Compliance, inspection and enforcement 24 24 11 14 16 11 0 54 33 80
2020 Communications or public affairs 21 27 10 17 9 10 6 57 31 128
2020 Access to information and privacy 37 20 19 7 7 8 3 63 15 118
2020 Security 27 20 19 12 15 4 2 50 29 73
2020 Science and technology 14 29 31 13 6 7 0 46 20 15
2020 Legal services 28 22 19 14 2 11 3 58 19 42
2020 Administration and operations 24 23 18 14 10 9 2 53 27 1924
2020 Human resources 28 27 19 7 4 11 4 65 13 295
2020 Financial management 22 20 17 9 5 21 5 58 19 167
2020 Procurement 20 16 29 4 4 24 4 50 11 25
2020 Materiel management 14 41 14 5 5 17 4 70 13 22
2020 Information management 35 24 20 7 8 6 1 63 16 126
2020 Information technology 26 23 21 10 7 11 3 57 20 268
2020 Internal audit 42 22 13 4 0 12 6 79 6 23
2020 Evaluation 22 25 12 17 7 17 0 56 29 41
2020 Data sciences 37 18 12 13 6 9 5 65 21 87
2020 Policy 19 23 22 10 6 18 2 52 20 406
2020 Project management 22 26 17 15 9 10 2 54 26 312
2020 Other services to the public 33 20 16 10 12 7 1 58 24 298
2020 None of the above 24 21 19 11 12 11 2 52 26 482
2019 Client contact centre 21 24 20 10 11 11 2 52 25 456
2019 Health care practitioners 29 39 13 7 4 7 0 74 13 25
2019 Federal regulators 22 29 27 11 0 13 0 58 12 28
2019 Compliance, inspection and enforcement 20 16 25 15 11 13 0 42 29 94
2019 Communications or public affairs 30 22 20 13 6 8 2 57 20 119
2019 Access to information and privacy 31 20 18 15 6 8 3 57 24 124
2019 Security 21 20 26 22 5 5 0 44 29 74
2019 Science and technology 26 19 25 11 12 0 7 49 24 16
2019 Legal services 15 17 31 14 4 20 0 39 22 29
2019 Administration and operations 24 23 19 14 10 8 2 52 27 1757
2019 Human resources 26 27 23 8 4 7 4 60 14 257
2019 Financial management 20 26 21 14 5 8 6 54 22 178
2019 Procurement 27 24 13 15 4 15 0 61 23 20
2019 Materiel management 26 23 12 6 0 28 6 74 9 19
2019 Information management 26 19 19 12 9 12 3 52 25 137
2019 Information technology 25 25 18 8 11 11 2 57 23 269
2019 Internal audit 42 8 15 12 4 11 9 62 19 26
2019 Evaluation 14 23 18 17 15 12 0 43 37 51
2019 Data sciences 20 21 17 10 11 13 7 51 27 81
2019 Policy 18 22 19 16 8 13 3 47 29 417
2019 Project management 19 23 20 13 13 10 2 48 29 297
2019 Other services to the public 27 21 19 11 11 8 2 54 24 302
2019 None of the above 26 19 19 12 9 12 3 53 25 507
2018 Client contact centre 20 23 20 10 12 11 2 51 26 340
2018 Health care practitioners 7 19 45 7 7 8 7 31 17 14
2018 Federal regulators 26 26 30 12 6 0 0 52 18 17
2018 Compliance, inspection and enforcement 13 24 20 17 13 8 4 43 35 83
2018 Communications or public affairs 26 20 19 12 8 8 6 54 23 102
2018 Access to information and privacy 30 31 21 7 3 8 0 67 11 87
2018 Security 23 29 23 5 14 6 0 56 20 84
2018 Legal services 14 23 19 13 20 10 0 41 37 28
2018 Administration and operations 20 24 20 14 13 7 2 48 30 1421
2018 Human resources 26 28 17 9 6 11 2 62 18 245
2018 Financial management 23 32 19 6 7 11 2 63 15 180
2018 Procurement 9 28 29 15 4 10 4 43 23 22
2018 Materiel management 23 23 23 7 0 23 0 60 9 13
2018 Information management 24 22 22 12 9 8 2 51 24 117
2018 Information technology 13 25 23 16 9 11 2 44 29 170
2018 Internal audit 36 18 6 6 0 13 20 81 10 15
2018 Evaluation 11 15 15 15 22 22 0 34 47 26
2018 Data sciences 32 16 23 7 10 6 6 55 19 59
2018 Policy 18 18 21 15 8 17 2 45 29 345
2018 Project management 11 28 16 14 16 11 4 45 35 190
2018 Other services to the public 26 22 13 12 15 11 1 55 30 214
2018 None of the above 22 23 17 12 15 9 2 50 30 372
2017 Client contact centre 16 24 15 16 15 11 3 46 36 354
2017 Health care practitioners 0 28 30 23 0 12 7 35 29 17
2017 Federal regulators 20 14 27 27 7 0 6 36 35 15
2017 Compliance, inspection and enforcement 22 23 8 24 16 7 0 49 43 82
2017 Communications or public affairs 16 25 18 16 13 6 5 47 33 97
2017 Access to information and privacy 33 23 16 5 9 8 6 66 16 64
2017 Security 29 27 11 13 9 12 0 63 25 74
2017 Legal services 19 19 22 9 14 12 5 45 28 18
2017 Administration and operations 19 25 16 15 14 9 2 50 32 1585
2017 Human resources 23 29 15 10 5 11 7 63 19 208
2017 Financial management 21 23 18 10 12 11 5 53 26 179
2017 Procurement 8 44 25 5 4 10 4 60 11 23
2017 Materiel management 28 39 5 17 6 0 5 70 24 17
2017 Information management 19 22 18 13 10 14 4 50 28 133
2017 Information technology 19 23 17 15 12 12 2 49 31 208
2017 Internal audit 47 6 29 6 12 0 0 53 18 17
2017 Evaluation 16 28 18 12 12 11 3 50 28 33
2017 Data sciences 13 22 18 15 12 7 12 44 34 51
2017 Policy 19 20 17 11 11 18 4 50 28 311
2017 Project management 16 22 17 17 16 9 4 44 37 229
2017 Other services to the public 21 26 17 11 13 7 5 53 28 287
2017 None of the above 22 23 19 12 13 8 3 51 28 533
2014 Client contact centre 22 21 14 18 13 10 3 49 35 338
2014 Health care practitioners 25 33 25 4 0 9 4 66 5 20
2014 Federal regulators 10 24 18 15 16 12 5 41 37 39
2014 Compliance, inspection and enforcement 22 23 15 12 15 12 1 51 31 97
2014 Communications or public affairs 19 23 19 17 12 6 5 46 33 124
2014 Access to information and privacy 20 32 21 13 10 3 1 54 24 80
2014 Security 19 16 21 11 20 9 3 41 35 81
2014 Science and technology 15 15 20 20 24 5 0 32 47 20
2014 Legal services 12 13 10 10 29 27 0 34 53 21
2014 Administration and operations 20 23 17 15 13 9 2 48 32 1610
2014 Human resources 19 28 20 10 9 11 3 54 22 200
2014 Financial management 15 28 21 8 9 13 6 54 20 193
2014 Procurement 18 6 19 21 20 17 0 29 49 21
2014 Materiel management 20 17 39 0 16 8 0 40 17 13
2014 Information management 22 23 17 14 10 12 3 52 28 161
2014 Information technology 16 28 17 13 15 8 3 49 32 256
2014 Internal audit 24 18 12 13 26 6 0 46 42 16
2014 Evaluation 18 16 15 18 9 22 2 45 35 60
2014 Other services to the public 20 25 17 15 11 9 2 51 30 559
2014 None of the above 21 19 17 14 14 11 4 46 33 825

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 32 18 11 7 4 0 62 18 506
2020 Health care practitioners 18 56 15 0 5 6 0 78 6 20
2020 Federal regulators 31 21 29 15 4 0 0 51 20 20
2020 Compliance, inspection and enforcement 24 32 18 13 10 3 1 58 24 80
2020 Communications or public affairs 33 32 17 13 2 3 0 67 16 129
2020 Access to information and privacy 45 24 18 8 4 2 0 70 12 120
2020 Security 30 28 24 12 6 1 0 58 18 73
2020 Science and technology 27 35 25 13 0 0 0 62 13 15
2020 Legal services 25 51 14 5 0 3 2 80 5 42
2020 Administration and operations 26 33 17 13 8 2 0 61 21 1926
2020 Human resources 34 41 14 6 3 2 0 76 9 294
2020 Financial management 40 39 8 7 4 2 0 81 11 169
2020 Procurement 28 52 20 0 0 0 0 80 0 25
2020 Materiel management 27 40 23 5 5 0 0 67 10 22
2020 Information management 43 26 14 7 5 4 0 72 13 128
2020 Information technology 26 31 21 12 5 5 0 59 18 268
2020 Internal audit 40 38 18 4 0 0 0 77 4 23
2020 Evaluation 32 32 12 15 9 0 0 64 24 41
2020 Data sciences 27 32 21 12 7 0 1 60 19 87
2020 Policy 22 44 16 13 3 2 0 67 17 407
2020 Project management 31 34 17 13 4 1 0 66 17 312
2020 Other services to the public 30 30 18 11 7 4 1 63 18 300
2020 None of the above 26 29 19 13 9 4 1 57 23 481
2019 Client contact centre 26 31 21 9 9 3 0 60 18 455
2019 Health care practitioners 32 32 16 11 4 4 0 67 16 25
2019 Federal regulators 28 31 22 11 4 3 0 61 16 28
2019 Compliance, inspection and enforcement 21 34 21 12 10 2 0 56 23 94
2019 Communications or public affairs 35 43 13 3 6 0 0 78 9 119
2019 Access to information and privacy 40 26 15 8 8 2 0 67 17 123
2019 Security 27 38 18 14 1 1 0 66 16 72
2019 Science and technology 39 42 7 6 6 0 0 81 13 16
2019 Legal services 43 27 17 6 6 0 0 70 12 29
2019 Administration and operations 25 34 16 13 10 2 0 61 24 1759
2019 Human resources 24 42 17 11 5 1 0 67 16 256
2019 Financial management 40 38 13 6 3 0 0 78 9 178
2019 Procurement 42 27 15 4 11 0 0 69 15 20
2019 Materiel management 45 26 12 6 6 6 0 75 12 19
2019 Information management 30 37 13 7 10 2 0 69 18 137
2019 Information technology 22 36 17 13 9 3 0 60 23 267
2019 Internal audit 57 23 4 16 0 0 0 80 16 26
2019 Evaluation 20 31 14 22 9 4 0 53 33 52
2019 Data sciences 26 36 12 15 5 5 0 66 21 81
2019 Policy 22 38 18 14 6 1 0 61 21 417
2019 Project management 25 39 16 8 9 1 1 66 18 299
2019 Other services to the public 28 31 21 8 10 2 0 60 19 305
2019 None of the above 29 27 18 11 10 3 1 59 23 507
2018 Client contact centre 24 25 21 14 13 3 0 50 28 346
2018 Health care practitioners 14 56 22 7 0 0 0 71 7 14
2018 Federal regulators 37 20 25 12 6 0 0 57 18 17
2018 Compliance, inspection and enforcement 20 28 15 22 12 3 0 50 35 83
2018 Communications or public affairs 33 39 16 4 7 1 0 72 11 102
2018 Access to information and privacy 34 39 14 4 5 4 0 76 9 87
2018 Security 31 30 22 11 5 2 0 62 16 84
2018 Legal services 23 21 30 11 8 8 0 48 20 27
2018 Administration and operations 22 34 18 14 11 1 0 57 25 1416
2018 Human resources 32 45 10 6 5 3 0 78 11 245
2018 Financial management 39 35 9 10 5 2 1 76 15 181
2018 Procurement 13 51 22 9 4 0 0 64 14 22
2018 Materiel management 33 36 14 7 0 10 0 77 8 13
2018 Information management 29 30 16 15 7 4 0 61 22 118
2018 Information technology 16 34 21 19 7 3 1 52 27 171
2018 Internal audit 26 60 7 6 0 0 0 87 6 15
2018 Evaluation 15 36 27 12 11 0 0 51 23 27
2018 Data sciences 36 35 13 11 5 0 0 71 16 59
2018 Policy 20 41 17 13 8 3 0 62 21 341
2018 Project management 25 33 17 15 10 1 0 58 25 191
2018 Other services to the public 19 33 16 16 12 4 0 54 30 216
2018 None of the above 25 25 21 13 13 3 0 51 27 373
2017 Client contact centre 19 26 20 19 14 2 1 46 34 354
2017 Health care practitioners 17 41 6 12 17 7 0 63 31 17
2017 Federal regulators 26 20 27 14 13 0 0 46 27 15
2017 Compliance, inspection and enforcement 25 29 29 8 9 0 0 54 17 84
2017 Communications or public affairs 35 29 14 8 10 2 1 67 19 97
2017 Access to information and privacy 35 36 14 6 5 3 2 74 11 64
2017 Security 31 39 15 8 4 4 0 72 13 73
2017 Legal services 36 28 5 5 22 5 0 67 28 18
2017 Administration and operations 23 33 18 14 9 3 0 58 24 1584
2017 Human resources 34 34 15 9 5 3 0 70 14 208
2017 Financial management 43 37 11 5 2 1 0 81 8 181
2017 Procurement 40 30 14 10 0 5 0 74 11 23
2017 Materiel management 32 36 7 20 6 0 0 67 26 17
2017 Information management 36 32 15 7 6 3 1 71 14 133
2017 Information technology 26 33 15 14 10 3 0 60 24 205
2017 Internal audit 36 46 6 6 0 0 6 87 7 17
2017 Evaluation 24 27 24 9 9 6 0 55 20 33
2017 Data sciences 35 34 11 7 9 4 0 71 17 51
2017 Policy 23 38 20 12 5 1 0 62 17 311
2017 Project management 24 34 15 14 9 3 0 60 24 232
2017 Other services to the public 24 30 16 13 12 5 1 57 26 288
2017 None of the above 28 30 19 10 9 3 1 60 20 532
2014 Client contact centre 20 29 19 15 15 2 1 50 31 338
2014 Health care practitioners 31 37 13 10 9 0 0 68 19 20
2014 Federal regulators 25 27 11 25 5 5 2 56 32 39
2014 Compliance, inspection and enforcement 11 34 18 18 14 4 0 47 34 97
2014 Communications or public affairs 28 42 11 10 9 1 0 70 19 125
2014 Access to information and privacy 15 39 24 11 4 6 1 58 16 80
2014 Security 31 35 13 11 6 3 0 68 18 82
2014 Science and technology 21 19 36 20 4 0 0 40 24 20
2014 Legal services 13 33 30 0 14 11 0 52 15 21
2014 Administration and operations 21 31 17 15 12 3 0 54 28 1610
2014 Human resources 23 42 18 9 6 3 0 67 15 200
2014 Financial management 34 39 16 6 4 2 0 74 10 193
2014 Procurement 24 27 13 0 28 8 0 56 30 21
2014 Materiel management 31 36 8 8 8 8 0 73 17 13
2014 Information management 24 30 18 14 9 4 1 56 24 161
2014 Information technology 22 34 19 11 13 1 0 57 24 256
2014 Internal audit 44 18 13 13 6 6 0 66 20 16
2014 Evaluation 23 23 21 13 8 12 0 53 23 60
2014 Other services to the public 18 29 20 16 11 4 2 50 29 559
2014 None of the above 24 30 18 15 8 5 1 57 24 825

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 28 18 14 8 3 1 58 23 512
2020 Health care practitioners 25 30 14 5 16 10 0 61 23 20
2020 Federal regulators 20 30 20 10 20 0 0 50 30 20
2020 Compliance, inspection and enforcement 22 35 13 13 13 4 1 59 27 80
2020 Communications or public affairs 30 26 21 11 10 2 1 58 21 131
2020 Access to information and privacy 40 27 12 10 9 1 1 68 20 119
2020 Security 30 26 17 15 9 3 0 58 25 73
2020 Science and technology 27 27 19 7 12 0 9 59 20 15
2020 Legal services 21 36 12 14 6 10 2 64 22 42
2020 Administration and operations 25 31 15 14 11 2 2 58 26 1928
2020 Human resources 29 37 15 10 5 3 2 69 16 295
2020 Financial management 38 33 9 11 4 2 2 75 16 169
2020 Procurement 32 40 12 16 0 0 0 72 16 25
2020 Materiel management 36 23 13 10 14 4 0 61 25 22
2020 Information management 31 28 12 14 10 4 0 62 25 129
2020 Information technology 28 29 17 12 12 2 1 58 25 270
2020 Internal audit 30 29 17 13 4 0 6 63 19 23
2020 Evaluation 29 37 8 17 9 0 0 66 26 41
2020 Data sciences 29 32 16 10 11 1 1 62 22 88
2020 Policy 27 37 14 12 7 1 2 67 19 406
2020 Project management 33 32 11 15 7 2 1 67 22 313
2020 Other services to the public 26 29 13 15 12 3 3 58 28 301
2020 None of the above 24 27 18 13 12 3 4 55 26 483
2019 Client contact centre 27 30 17 11 11 3 1 59 23 456
2019 Health care practitioners 25 27 4 28 12 4 0 54 41 25
2019 Federal regulators 17 38 14 23 7 0 0 56 30 28
2019 Compliance, inspection and enforcement 24 31 14 17 15 1 0 55 32 95
2019 Communications or public affairs 33 36 11 6 10 2 2 72 17 120
2019 Access to information and privacy 36 24 17 10 9 3 2 63 20 124
2019 Security 21 35 17 15 11 1 0 56 26 73
2019 Science and technology 26 18 12 13 23 0 7 48 39 16
2019 Legal services 29 46 11 6 6 2 0 77 13 29
2019 Administration and operations 25 32 15 13 13 2 1 58 27 1763
2019 Human resources 24 37 17 10 9 1 2 63 19 257
2019 Financial management 32 37 15 8 5 1 2 71 14 179
2019 Procurement 24 25 10 14 16 5 7 54 34 19
2019 Materiel management 40 26 6 11 12 6 0 70 24 19
2019 Information management 29 31 9 14 15 1 1 62 29 137
2019 Information technology 27 28 14 12 14 2 3 58 27 268
2019 Internal audit 54 12 4 12 11 8 0 71 25 26
2019 Evaluation 20 25 18 19 19 0 0 45 37 52
2019 Data sciences 28 31 13 10 12 2 3 62 24 81
2019 Policy 26 34 15 13 8 2 1 62 22 419
2019 Project management 25 35 17 8 12 2 1 62 21 301
2019 Other services to the public 28 28 16 12 13 2 1 58 26 306
2019 None of the above 28 25 16 13 11 5 2 57 25 510
2018 Client contact centre 21 28 16 14 17 5 1 51 32 346
2018 Health care practitioners 22 28 19 24 7 0 0 51 31 14
2018 Federal regulators 31 20 17 8 24 0 0 51 32 17
2018 Compliance, inspection and enforcement 17 32 13 15 20 1 1 51 35 84
2018 Communications or public affairs 30 34 13 12 10 1 0 65 22 100
2018 Access to information and privacy 29 28 22 9 8 2 2 60 18 86
2018 Security 27 33 12 15 11 1 0 61 27 84
2018 Legal services 22 22 18 15 19 3 0 46 36 27
2018 Administration and operations 23 29 15 14 16 2 1 54 31 1418
2018 Human resources 34 36 12 11 5 2 1 72 16 244
2018 Financial management 40 33 11 8 6 1 0 75 14 180
2018 Procurement 9 45 4 24 13 6 0 56 39 22
2018 Materiel management 23 10 7 23 21 10 7 40 52 13
2018 Information management 24 24 16 16 16 4 0 50 33 118
2018 Information technology 19 31 15 14 15 4 2 53 31 172
2018 Internal audit 33 28 7 6 6 13 6 75 16 15
2018 Evaluation 18 28 20 16 18 0 0 46 34 27
2018 Data sciences 29 28 18 10 15 0 0 57 25 59
2018 Policy 29 35 13 13 7 2 1 66 20 345
2018 Project management 27 32 13 13 12 3 1 61 25 190
2018 Other services to the public 20 28 17 15 17 3 0 50 33 215
2018 None of the above 23 19 19 16 18 3 2 45 35 372
2017 Client contact centre 17 26 16 19 18 3 2 45 38 354
2017 Health care practitioners 11 24 18 0 40 7 0 38 43 17
2017 Federal regulators 27 14 13 33 13 0 0 41 46 15
2017 Compliance, inspection and enforcement 20 27 28 15 9 0 1 48 24 84
2017 Communications or public affairs 29 24 11 19 14 1 1 55 34 97
2017 Access to information and privacy 33 30 14 8 6 6 3 69 15 64
2017 Security 28 26 13 14 13 5 0 57 29 74
2017 Legal services 27 33 0 0 23 0 17 72 28 18
2017 Administration and operations 21 29 15 16 14 3 1 53 31 1577
2017 Human resources 30 34 17 9 8 2 0 66 17 208
2017 Financial management 38 28 14 10 8 1 1 67 19 181
2017 Procurement 29 33 12 13 8 5 0 66 22 23
2017 Materiel management 27 39 5 17 6 0 7 70 25 17
2017 Information management 22 28 17 12 13 6 3 54 27 132
2017 Information technology 24 24 11 20 19 2 0 48 40 208
2017 Internal audit 30 17 30 11 0 6 6 53 13 17
2017 Evaluation 22 33 15 18 9 0 3 56 28 33
2017 Data sciences 31 32 8 9 14 4 2 67 25 51
2017 Policy 26 32 16 13 7 4 1 61 22 310
2017 Project management 24 31 11 16 13 3 2 58 30 231
2017 Other services to the public 24 28 12 14 18 2 2 54 34 287
2017 None of the above 25 25 15 16 14 4 2 53 31 531
2014 Client contact centre 17 20 12 21 25 2 3 39 48 339
2014 Health care practitioners 19 11 19 21 22 0 9 33 46 20
2014 Federal regulators 22 30 6 21 19 0 2 53 41 39
2014 Compliance, inspection and enforcement 15 24 18 20 16 3 4 42 39 97
2014 Communications or public affairs 24 31 14 13 14 2 2 57 28 124
2014 Access to information and privacy 14 35 19 16 12 2 1 51 30 80
2014 Security 24 21 15 11 25 2 2 47 37 82
2014 Science and technology 15 15 20 14 25 11 0 34 43 20
2014 Legal services 13 33 15 15 17 6 0 49 34 21
2014 Administration and operations 20 25 14 17 19 3 2 47 38 1611
2014 Human resources 21 27 17 15 15 4 2 51 31 200
2014 Financial management 27 33 17 8 12 0 2 62 21 193
2014 Procurement 18 27 4 15 32 4 0 47 48 21
2014 Materiel management 14 25 29 8 24 0 0 40 32 13
2014 Information management 16 23 12 17 25 4 2 41 46 161
2014 Information technology 16 21 15 19 23 4 2 40 44 256
2014 Internal audit 26 18 17 26 6 6 0 47 35 16
2014 Evaluation 22 23 10 22 13 9 2 50 39 60
2014 Other services to the public 17 25 16 15 20 4 3 45 38 558
2014 None of the above 21 26 15 15 16 4 2 50 33 824

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 26 17 7 5 2 5 70 13 511
2020 Health care practitioners 45 25 16 5 5 0 5 73 11 20
2020 Federal regulators 46 20 10 10 14 0 0 66 24 20
2020 Compliance, inspection and enforcement 35 27 14 9 7 3 5 68 17 80
2020 Communications or public affairs 36 28 21 8 4 1 2 65 13 131
2020 Access to information and privacy 55 22 10 3 3 1 6 82 7 120
2020 Security 53 24 14 3 4 1 1 79 7 73
2020 Science and technology 55 38 0 0 0 0 7 100 0 15
2020 Legal services 48 25 9 10 5 2 0 75 15 42
2020 Administration and operations 51 23 13 6 3 1 3 77 9 1928
2020 Human resources 53 21 10 5 4 0 5 79 10 295
2020 Financial management 56 18 12 6 2 1 5 79 9 170
2020 Procurement 60 24 8 0 4 4 0 88 4 25
2020 Materiel management 63 18 10 5 0 0 4 84 5 22
2020 Information management 48 26 14 4 2 3 3 79 6 128
2020 Information technology 56 23 8 4 3 2 4 85 7 270
2020 Internal audit 57 21 12 10 0 0 0 78 10 23
2020 Evaluation 64 27 5 2 2 0 0 91 5 41
2020 Data sciences 45 20 18 6 11 0 0 65 17 88
2020 Policy 35 26 18 12 7 0 2 62 19 406
2020 Project management 49 21 15 8 4 0 3 73 12 313
2020 Other services to the public 53 20 12 6 3 0 5 78 9 300
2020 None of the above 52 20 14 6 3 0 5 76 9 485
2019 Client contact centre 43 21 17 6 5 2 7 69 12 454
2019 Health care practitioners 41 31 19 4 0 0 4 75 4 25
2019 Federal regulators 46 25 15 11 3 0 0 70 15 28
2019 Compliance, inspection and enforcement 45 20 20 7 3 0 4 68 11 94
2019 Communications or public affairs 49 30 13 3 2 1 3 82 5 120
2019 Access to information and privacy 55 27 9 3 2 0 3 85 6 124
2019 Security 43 28 15 5 3 0 5 76 8 74
2019 Science and technology 45 36 13 5 0 0 0 82 5 16
2019 Legal services 47 25 14 10 0 0 4 75 10 29
2019 Administration and operations 52 23 13 5 3 1 3 78 9 1759
2019 Human resources 56 20 13 4 3 1 3 79 7 256
2019 Financial management 52 27 13 3 3 0 2 80 7 179
2019 Procurement 67 18 9 6 0 0 0 85 6 20
2019 Materiel management 69 15 10 6 0 0 0 84 6 19
2019 Information management 50 30 9 2 2 4 3 85 5 138
2019 Information technology 53 22 14 4 1 1 5 79 5 269
2019 Internal audit 70 19 4 4 0 0 4 92 4 26
2019 Evaluation 44 29 8 5 10 0 4 76 16 52
2019 Data sciences 50 36 8 2 1 1 2 88 4 81
2019 Policy 41 25 18 7 5 1 4 69 13 418
2019 Project management 49 22 16 6 4 1 2 74 10 298
2019 Other services to the public 45 29 13 5 5 0 3 77 10 305
2019 None of the above 54 21 11 4 3 1 6 81 7 511

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 21 17 9 5 4 4 67 15 510
2020 Health care practitioners 56 24 20 0 0 0 0 80 0 20
2020 Federal regulators 46 15 15 15 10 0 0 61 24 20
2020 Compliance, inspection and enforcement 32 31 20 2 6 4 5 69 9 80
2020 Communications or public affairs 52 26 9 6 4 1 2 80 10 130
2020 Access to information and privacy 61 14 11 5 4 1 4 79 10 120
2020 Security 55 21 12 4 4 3 1 79 9 73
2020 Science and technology 53 13 21 7 0 0 7 70 7 15
2020 Legal services 51 30 12 7 0 0 0 81 7 42
2020 Administration and operations 46 26 14 6 4 2 2 75 11 1927
2020 Human resources 55 22 11 5 2 1 3 81 7 293
2020 Financial management 63 18 10 4 1 1 3 84 5 170
2020 Procurement 64 32 4 0 0 0 0 96 0 25
2020 Materiel management 45 18 14 10 0 9 4 72 12 22
2020 Information management 54 27 7 3 6 1 2 83 10 129
2020 Information technology 49 25 12 5 4 2 3 78 9 270
2020 Internal audit 73 18 4 5 0 0 0 91 5 23
2020 Evaluation 41 17 32 3 7 0 0 59 9 41
2020 Data sciences 55 25 11 3 5 0 1 81 8 88
2020 Policy 46 28 13 7 3 0 3 77 10 406
2020 Project management 44 26 17 7 1 1 2 73 8 312
2020 Other services to the public 48 24 15 5 3 2 3 76 8 300
2020 None of the above 50 21 13 6 5 2 3 75 12 483
2019 Client contact centre 41 20 15 8 7 3 5 67 17 451
2019 Health care practitioners 52 28 7 0 4 4 4 87 5 25
2019 Federal regulators 43 35 14 8 0 0 0 78 8 28
2019 Compliance, inspection and enforcement 41 22 14 14 4 1 4 66 19 94
2019 Communications or public affairs 68 17 8 2 2 0 2 88 4 120
2019 Access to information and privacy 52 26 11 6 3 0 3 81 8 124
2019 Security 52 13 15 11 3 1 4 69 15 73
2019 Science and technology 45 25 18 0 12 0 0 70 12 16
2019 Legal services 65 14 17 0 4 0 0 80 4 29
2019 Administration and operations 41 24 17 8 5 1 3 69 14 1754
2019 Human resources 45 25 19 4 2 1 3 73 7 254
2019 Financial management 61 21 8 3 3 1 3 85 7 177
2019 Procurement 75 14 4 6 0 0 0 89 6 20
2019 Materiel management 66 28 0 0 0 6 0 100 0 18
2019 Information management 47 18 19 5 4 4 3 70 10 138
2019 Information technology 41 27 15 6 5 3 5 73 11 267
2019 Internal audit 64 15 16 0 0 0 4 83 0 26
2019 Evaluation 34 13 31 8 6 2 6 52 15 52
2019 Data sciences 43 34 12 5 2 1 2 80 7 80
2019 Policy 44 28 17 4 3 0 3 75 8 416
2019 Project management 41 25 19 7 5 2 1 68 12 299
2019 Other services to the public 40 23 19 6 6 1 5 67 13 304
2019 None of the above 48 22 14 6 3 2 5 75 10 511

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 9 5 3 2 3 6 89 6 502
2020 Health care practitioners 66 11 6 0 6 11 0 86 7 18
2020 Federal regulators 59 10 10 0 10 5 5 77 12 20
2020 Compliance, inspection and enforcement 70 5 6 2 4 6 6 86 7 80
2020 Communications or public affairs 79 7 5 2 2 2 2 90 4 128
2020 Access to information and privacy 80 7 3 2 1 3 6 95 3 120
2020 Security 64 18 10 5 1 1 1 83 7 73
2020 Science and technology 68 7 0 0 13 6 7 85 15 15
2020 Legal services 79 9 2 5 2 2 0 90 7 42
2020 Administration and operations 72 10 5 3 3 4 3 89 6 1922
2020 Human resources 79 8 2 1 2 3 5 94 3 295
2020 Financial management 75 9 5 3 1 4 4 90 5 168
2020 Procurement 96 0 0 0 0 4 0 100 0 25
2020 Materiel management 72 0 19 0 0 4 4 79 0 22
2020 Information management 72 9 6 4 4 2 2 85 9 128
2020 Information technology 75 9 5 2 2 4 3 90 4 270
2020 Internal audit 79 8 9 0 0 4 0 91 0 23
2020 Evaluation 73 8 10 0 5 5 0 85 5 41
2020 Data sciences 80 10 5 2 2 1 0 91 5 88
2020 Policy 77 9 3 2 1 4 4 93 4 405
2020 Project management 72 11 6 2 3 4 3 88 5 313
2020 Other services to the public 68 12 7 2 4 3 5 86 6 297
2020 None of the above 73 9 5 2 2 4 5 90 5 484
2019 Client contact centre 69 10 8 2 2 5 4 86 5 450
2019 Health care practitioners 93 7 0 0 0 0 0 100 0 25
2019 Federal regulators 59 7 23 7 0 4 0 69 8 28
2019 Compliance, inspection and enforcement 65 11 8 3 2 4 7 84 6 93
2019 Communications or public affairs 87 3 4 0 1 2 4 95 1 119
2019 Access to information and privacy 80 13 3 1 0 1 3 97 1 123
2019 Security 66 10 11 1 4 3 5 82 6 74
2019 Science and technology 55 19 14 6 0 7 0 79 6 15
2019 Legal services 78 11 0 0 0 7 3 100 0 29
2019 Administration and operations 72 9 6 2 3 4 3 88 6 1753
2019 Human resources 82 8 3 1 1 1 4 95 2 255
2019 Financial management 80 7 4 0 1 2 6 94 1 179
2019 Procurement 96 4 0 0 0 0 0 100 0 20
2019 Materiel management 77 6 11 0 0 6 0 88 0 18
2019 Information management 68 8 8 2 5 5 4 84 7 137
2019 Information technology 74 6 6 3 3 4 4 87 6 267
2019 Internal audit 88 4 4 0 0 0 4 96 0 26
2019 Evaluation 69 6 0 4 5 6 10 89 11 52
2019 Data sciences 83 5 0 2 5 4 2 93 7 81
2019 Policy 76 9 5 1 3 3 4 90 4 416
2019 Project management 77 7 4 2 3 3 3 89 6 298
2019 Other services to the public 71 10 4 2 4 4 4 88 7 304
2019 None of the above 72 9 6 1 2 5 6 91 3 510

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 13 10 2 3 3 7 83 6 510
2020 Health care practitioners 79 16 0 0 0 0 5 100 0 20
2020 Federal regulators 64 16 5 0 5 0 10 88 6 19
2020 Compliance, inspection and enforcement 54 15 11 3 5 3 10 79 8 80
2020 Communications or public affairs 77 9 5 2 1 1 6 92 2 127
2020 Access to information and privacy 76 9 5 2 1 1 6 91 4 120
2020 Security 57 22 7 6 1 1 6 85 8 72
2020 Science and technology 93 0 0 0 0 0 7 100 0 15
2020 Legal services 71 17 7 0 5 0 0 88 5 42
2020 Administration and operations 69 13 5 3 1 2 6 90 4 1923
2020 Human resources 76 9 5 1 1 1 8 93 2 293
2020 Financial management 75 11 2 1 2 1 9 95 3 170
2020 Procurement 84 8 0 4 0 0 4 96 4 25
2020 Materiel management 72 9 5 0 0 5 9 94 0 22
2020 Information management 70 14 4 3 2 2 4 90 6 128
2020 Information technology 78 9 3 1 0 3 6 96 2 268
2020 Internal audit 73 19 4 0 0 0 4 96 0 23
2020 Evaluation 74 14 5 3 0 2 3 92 3 41
2020 Data sciences 77 10 7 2 2 0 1 88 5 88
2020 Policy 76 9 4 2 1 1 6 92 3 406
2020 Project management 72 12 3 2 1 2 7 92 4 313
2020 Other services to the public 69 10 7 3 2 2 7 87 5 298
2020 None of the above 68 12 7 1 1 2 9 90 2 484
2019 Client contact centre 67 10 6 1 3 3 9 88 5 452
2019 Health care practitioners 80 0 8 0 0 0 12 91 0 25
2019 Federal regulators 60 11 15 4 0 7 4 79 4 28
2019 Compliance, inspection and enforcement 75 2 4 3 1 0 14 90 5 93
2019 Communications or public affairs 88 4 1 0 0 1 6 99 0 118
2019 Access to information and privacy 76 8 6 0 2 2 6 91 2 124
2019 Security 80 5 5 2 0 3 5 92 2 73
2019 Science and technology 76 5 7 0 5 7 0 87 6 16
2019 Legal services 93 0 4 0 0 0 3 96 0 29
2019 Administration and operations 76 7 4 1 1 2 7 93 3 1752
2019 Human resources 83 6 2 1 1 1 7 97 2 256
2019 Financial management 79 7 3 1 1 1 8 95 2 178
2019 Procurement 88 5 0 0 0 0 6 100 0 20
2019 Materiel management 76 6 5 0 6 6 0 88 6 18
2019 Information management 70 10 2 4 2 4 7 91 7 138
2019 Information technology 76 8 3 2 1 1 10 94 3 268
2019 Internal audit 88 0 4 0 0 0 8 95 0 26
2019 Evaluation 72 8 2 4 0 3 10 93 5 52
2019 Data sciences 82 6 5 0 0 3 4 95 0 80
2019 Policy 81 7 3 1 1 1 7 95 2 417
2019 Project management 75 9 3 1 2 2 8 93 3 299
2019 Other services to the public 69 12 4 2 2 3 8 91 5 306
2019 None of the above 73 6 4 1 2 3 11 92 3 506

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 38 20 9 4 7 0 64 14 508
2020 Health care practitioners 11 64 20 6 0 0 0 75 6 19
2020 Federal regulators 35 15 35 10 4 0 0 50 15 20
2020 Compliance, inspection and enforcement 28 45 13 10 3 1 0 74 12 80
2020 Communications or public affairs 22 46 17 10 4 1 0 68 14 129
2020 Access to information and privacy 34 39 14 3 1 7 2 80 4 119
2020 Security 34 32 15 12 0 6 1 71 13 73
2020 Science and technology 26 56 19 0 0 0 0 81 0 15
2020 Legal services 24 54 15 5 0 2 0 80 5 41
2020 Administration and operations 24 41 18 9 3 4 1 69 13 1922
2020 Human resources 35 45 10 4 2 4 0 84 6 294
2020 Financial management 36 42 11 4 0 7 1 85 4 170
2020 Procurement 16 52 21 4 4 4 0 70 8 25
2020 Materiel management 31 27 37 0 0 4 0 61 0 22
2020 Information management 26 40 15 7 3 6 3 73 11 129
2020 Information technology 27 37 21 6 4 4 1 67 11 268
2020 Internal audit 32 46 22 0 0 0 0 78 0 23
2020 Evaluation 22 47 20 7 2 2 0 70 9 41
2020 Data sciences 29 44 14 6 0 5 2 79 6 87
2020 Policy 24 54 12 6 2 2 0 80 8 407
2020 Project management 24 46 18 7 2 4 0 72 9 310
2020 Other services to the public 24 42 19 6 3 5 1 70 10 298
2020 None of the above 22 41 17 10 4 6 1 67 15 484
2019 Client contact centre 21 36 24 9 5 5 1 60 15 453
2019 Health care practitioners 36 20 32 7 0 0 4 59 8 25
2019 Federal regulators 18 42 32 4 0 4 0 63 4 28
2019 Compliance, inspection and enforcement 20 43 24 4 5 2 1 65 10 93
2019 Communications or public affairs 21 58 10 7 2 1 2 81 9 120
2019 Access to information and privacy 25 41 20 5 4 4 1 69 10 123
2019 Security 21 46 19 10 3 0 1 68 13 74
2019 Science and technology 27 36 25 0 6 7 0 67 7 16
2019 Legal services 30 42 9 19 0 0 0 72 19 29
2019 Administration and operations 23 40 20 9 4 4 0 65 14 1757
2019 Human resources 26 47 18 4 1 4 0 76 5 255
2019 Financial management 32 46 14 4 1 2 0 80 5 179
2019 Procurement 18 38 27 11 0 0 6 60 12 20
2019 Materiel management 24 35 29 6 0 6 0 63 6 19
2019 Information management 22 39 19 9 3 7 0 66 13 138
2019 Information technology 25 45 16 8 4 1 1 71 13 268
2019 Internal audit 54 22 12 4 0 8 0 83 4 26
2019 Evaluation 14 34 23 11 5 12 0 55 19 52
2019 Data sciences 25 41 23 6 3 1 0 67 9 81
2019 Policy 21 52 14 9 2 2 0 75 11 417
2019 Project management 21 43 18 8 4 4 1 68 13 300
2019 Other services to the public 24 37 20 7 7 6 1 65 14 306
2019 None of the above 23 38 21 7 5 4 1 65 13 510
2018 Client contact centre 20 34 21 10 7 8 0 59 19 346
2018 Health care practitioners 14 49 29 7 0 0 0 64 7 14
2018 Federal regulators 38 20 36 6 0 0 0 58 6 17
2018 Compliance, inspection and enforcement 22 35 23 12 8 0 1 57 20 83
2018 Communications or public affairs 36 32 18 6 6 3 0 70 12 102
2018 Access to information and privacy 31 37 19 4 4 4 0 72 8 86
2018 Security 32 34 21 8 6 0 0 66 14 84
2018 Legal services 14 45 19 16 0 7 0 63 17 28
2018 Administration and operations 23 35 23 9 6 4 0 61 16 1420
2018 Human resources 33 42 11 6 2 5 0 79 9 245
2018 Financial management 34 42 16 4 1 2 0 78 6 181
2018 Procurement 4 46 35 9 0 6 0 53 9 22
2018 Materiel management 23 30 21 16 0 10 0 60 18 13
2018 Information management 26 29 21 9 9 6 0 58 19 118
2018 Information technology 16 40 22 11 6 5 0 59 18 172
2018 Internal audit 42 33 13 0 0 12 0 85 0 15
2018 Evaluation 16 47 20 7 4 5 0 67 11 27
2018 Data sciences 35 33 21 5 5 0 2 69 10 59
2018 Policy 27 42 16 7 4 3 0 71 12 344
2018 Project management 25 35 19 11 6 4 1 63 18 191
2018 Other services to the public 21 34 19 8 11 6 0 59 20 216
2018 None of the above 21 28 27 11 10 4 0 51 21 374
2017 Client contact centre 17 29 24 14 9 6 1 49 24 354
2017 Health care practitioners 17 37 16 0 7 24 0 71 9 17
2017 Federal regulators 34 26 34 0 0 6 0 64 0 15
2017 Compliance, inspection and enforcement 21 37 19 16 6 1 0 59 22 84
2017 Communications or public affairs 31 33 19 9 5 1 1 66 14 97
2017 Access to information and privacy 35 31 20 5 3 6 0 70 8 64
2017 Security 26 34 23 7 4 7 0 64 11 74
2017 Legal services 19 45 9 9 12 0 5 67 23 18
2017 Administration and operations 21 37 21 10 5 5 0 62 16 1582
2017 Human resources 36 40 14 6 1 3 0 78 8 208
2017 Financial management 34 41 16 7 1 2 0 76 7 181
2017 Procurement 8 68 16 4 0 5 0 79 4 23
2017 Materiel management 39 30 14 11 6 0 0 69 18 17
2017 Information management 22 39 18 6 6 8 1 67 13 133
2017 Information technology 23 36 19 11 6 5 0 62 18 208
2017 Internal audit 36 40 24 0 0 0 0 76 0 17
2017 Evaluation 19 40 14 15 6 6 0 62 23 33
2017 Data sciences 26 42 20 7 2 4 0 70 9 51
2017 Policy 22 47 18 7 3 3 0 71 11 311
2017 Project management 23 40 20 8 6 3 0 65 14 232
2017 Other services to the public 22 38 16 13 6 5 0 63 20 287
2017 None of the above 24 37 18 9 7 4 1 65 17 533

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 33 13 5 2 1 0 80 7 506
2020 Health care practitioners 60 24 5 5 0 5 0 89 6 20
2020 Federal regulators 41 34 10 10 4 0 0 75 15 20
2020 Compliance, inspection and enforcement 41 42 5 9 3 1 0 83 12 80
2020 Communications or public affairs 42 43 6 8 1 0 0 85 9 131
2020 Access to information and privacy 59 28 9 3 1 1 0 87 4 119
2020 Security 42 35 16 1 3 2 0 79 4 73
2020 Science and technology 75 6 6 13 0 0 0 81 13 15
2020 Legal services 37 40 12 5 2 3 0 80 8 41
2020 Administration and operations 39 38 12 6 3 1 0 78 9 1922
2020 Human resources 51 38 7 2 1 1 0 90 3 294
2020 Financial management 54 33 6 2 2 4 0 89 4 168
2020 Procurement 36 56 0 4 0 4 0 96 4 25
2020 Materiel management 42 37 11 5 0 4 0 83 6 21
2020 Information management 49 27 12 5 4 4 0 79 9 129
2020 Information technology 45 36 10 2 3 4 0 84 6 266
2020 Internal audit 51 41 9 0 0 0 0 91 0 22
2020 Evaluation 45 40 7 5 2 0 0 86 7 40
2020 Data sciences 48 36 9 3 2 1 0 85 6 87
2020 Policy 35 43 13 7 1 1 0 78 8 403
2020 Project management 42 38 14 3 3 0 0 80 6 313
2020 Other services to the public 45 34 10 6 3 3 0 81 9 298
2020 None of the above 35 36 16 7 3 3 1 74 10 482
2019 Client contact centre 45 34 12 5 3 2 0 80 8 456
2019 Health care practitioners 53 32 12 4 0 0 0 85 4 25
2019 Federal regulators 41 37 14 4 0 4 0 81 4 28
2019 Compliance, inspection and enforcement 35 43 10 6 5 1 0 79 11 93
2019 Communications or public affairs 52 38 7 3 0 0 0 91 3 117
2019 Access to information and privacy 52 33 11 3 1 0 1 86 4 123
2019 Security 32 45 17 3 3 0 0 77 6 71
2019 Science and technology 44 30 13 0 6 7 0 79 7 16
2019 Legal services 41 35 25 0 0 0 0 75 0 29
2019 Administration and operations 43 37 11 5 3 1 0 80 8 1753
2019 Human resources 47 40 10 1 1 0 0 88 2 256
2019 Financial management 52 37 7 2 1 1 0 90 3 178
2019 Procurement 49 33 18 0 0 0 0 82 0 20
2019 Materiel management 45 35 13 0 6 0 0 81 6 17
2019 Information management 44 33 10 9 2 2 0 78 11 136
2019 Information technology 46 35 11 4 3 2 0 82 7 266
2019 Internal audit 60 28 8 4 0 0 0 88 4 26
2019 Evaluation 31 45 6 12 4 2 0 78 16 51
2019 Data sciences 44 37 6 10 0 3 0 84 10 82
2019 Policy 37 41 13 6 2 1 0 79 9 414
2019 Project management 45 32 11 5 5 1 0 79 10 300
2019 Other services to the public 47 32 10 4 5 2 0 80 9 300
2019 None of the above 40 36 12 6 4 2 0 78 10 510
2018 Client contact centre 48 33 12 3 2 2 0 83 5 349
2018 Health care practitioners 48 52 0 0 0 0 0 100 0 14
2018 Federal regulators 45 32 17 6 0 0 0 77 6 18
2018 Compliance, inspection and enforcement 39 39 14 7 1 0 0 78 8 84
2018 Communications or public affairs 60 26 9 3 0 2 0 88 3 101
2018 Access to information and privacy 56 29 8 4 1 2 0 87 5 88
2018 Security 44 42 4 3 4 3 1 89 7 81
2018 Legal services 54 35 4 4 0 3 0 92 4 28
2018 Administration and operations 48 36 9 4 3 1 0 85 6 1415
2018 Human resources 59 31 6 3 1 0 0 90 4 245
2018 Financial management 57 35 4 3 0 1 0 93 3 178
2018 Procurement 34 50 12 0 4 0 0 84 4 22
2018 Materiel management 56 30 14 0 0 0 0 86 0 13
2018 Information management 51 31 9 4 1 3 1 85 5 117
2018 Information technology 45 35 10 4 3 3 0 83 7 171
2018 Internal audit 47 53 0 0 0 0 0 100 0 15
2018 Evaluation 42 41 11 3 0 3 0 85 4 27
2018 Data sciences 50 33 10 5 2 0 0 83 7 57
2018 Policy 42 44 7 5 1 1 0 87 6 348
2018 Project management 40 46 9 2 3 0 0 86 5 192
2018 Other services to the public 47 28 12 7 4 1 0 76 11 215
2018 None of the above 45 31 15 4 4 1 0 76 9 371
2017 Client contact centre 40 38 13 5 3 1 1 79 8 355
2017 Health care practitioners 52 42 0 0 0 7 0 100 0 17
2017 Federal regulators 53 27 7 14 0 0 0 80 14 15
2017 Compliance, inspection and enforcement 38 42 11 7 1 1 0 81 8 84
2017 Communications or public affairs 44 40 8 3 4 1 0 85 7 97
2017 Access to information and privacy 61 26 6 5 2 0 0 88 6 64
2017 Security 43 42 7 4 3 1 0 86 7 74
2017 Legal services 53 33 9 5 0 0 0 86 5 18
2017 Administration and operations 44 38 9 5 2 1 0 84 7 1585
2017 Human resources 51 37 9 3 0 0 0 88 3 208
2017 Financial management 51 38 7 3 0 1 0 89 3 181
2017 Procurement 43 44 4 5 0 4 0 90 5 23
2017 Materiel management 57 25 6 11 0 0 0 82 11 17
2017 Information management 48 33 11 4 2 1 1 83 6 133
2017 Information technology 43 39 10 5 2 1 0 83 7 208
2017 Internal audit 60 27 6 6 0 0 0 88 6 17
2017 Evaluation 39 37 9 9 3 3 0 78 12 33
2017 Data sciences 49 38 9 4 0 0 0 87 4 51
2017 Policy 40 43 8 4 2 2 0 85 6 312
2017 Project management 45 38 7 5 3 1 0 84 9 232
2017 Other services to the public 41 38 11 4 3 2 0 81 7 287
2017 None of the above 48 33 10 4 3 1 0 82 8 532
2014 Client contact centre 51 32 9 3 2 3 1 86 5 339
2014 Health care practitioners 63 22 15 0 0 0 0 85 0 20
2014 Federal regulators 48 33 11 0 8 0 0 81 8 39
2014 Compliance, inspection and enforcement 44 36 9 6 1 3 1 83 7 97
2014 Communications or public affairs 51 33 9 5 2 1 0 85 6 125
2014 Access to information and privacy 57 31 5 2 3 2 0 89 5 80
2014 Security 46 37 9 6 1 1 0 84 7 82
2014 Science and technology 51 25 14 0 4 5 0 80 5 20
2014 Legal services 37 38 9 0 5 11 0 85 5 21
2014 Administration and operations 51 33 9 4 2 1 0 85 6 1612
2014 Human resources 51 37 7 2 1 1 0 90 3 200
2014 Financial management 49 35 9 2 1 3 0 87 4 193
2014 Procurement 41 24 4 10 12 8 0 71 24 21
2014 Materiel management 54 14 24 0 0 8 0 74 0 13
2014 Information management 48 31 14 4 2 1 0 80 6 161
2014 Information technology 49 36 10 0 3 2 0 87 4 255
2014 Internal audit 57 24 13 6 0 0 0 81 6 16
2014 Evaluation 52 36 2 5 3 2 0 90 9 60
2014 Other services to the public 49 32 11 5 2 1 0 82 7 560
2014 None of the above 46 34 11 4 3 2 0 82 7 826

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 36 8 3 2 4 1 87 5 507
2020 Health care practitioners 65 25 5 5 0 0 0 90 5 20
2020 Federal regulators 31 30 19 10 10 0 0 61 19 20
2020 Compliance, inspection and enforcement 49 27 6 7 4 6 0 82 12 80
2020 Communications or public affairs 39 39 12 2 1 6 0 83 4 131
2020 Access to information and privacy 57 26 12 2 0 3 0 86 2 118
2020 Security 44 39 11 3 1 1 0 84 4 71
2020 Science and technology 39 28 20 6 0 7 0 73 6 15
2020 Legal services 41 39 10 2 2 5 0 85 5 42
2020 Administration and operations 43 35 13 4 2 3 0 80 6 1922
2020 Human resources 54 35 6 1 2 2 0 91 3 295
2020 Financial management 55 29 8 2 1 4 0 88 4 169
2020 Procurement 48 40 12 0 0 0 0 88 0 25
2020 Materiel management 41 45 5 5 0 4 0 89 5 22
2020 Information management 46 34 8 5 2 4 0 83 8 128
2020 Information technology 44 34 10 2 4 6 0 83 7 268
2020 Internal audit 66 30 0 0 0 4 0 100 0 23
2020 Evaluation 51 32 10 5 2 0 0 83 7 41
2020 Data sciences 60 23 7 9 0 1 0 84 9 88
2020 Policy 37 44 12 2 1 3 1 84 4 405
2020 Project management 45 31 15 4 2 2 0 78 6 311
2020 Other services to the public 49 26 13 5 4 3 1 78 9 300
2020 None of the above 41 32 15 4 3 4 0 77 7 483
2019 Client contact centre 49 33 10 3 3 3 0 84 5 455
2019 Health care practitioners 56 36 7 0 0 0 0 93 0 25
2019 Federal regulators 44 33 19 0 4 0 0 78 4 28
2019 Compliance, inspection and enforcement 43 31 11 8 3 5 0 77 11 92
2019 Communications or public affairs 57 24 13 3 0 4 0 84 3 118
2019 Access to information and privacy 60 28 8 1 1 1 2 90 2 123
2019 Security 43 33 22 1 1 0 0 76 3 74
2019 Science and technology 51 30 13 0 6 0 0 81 6 16
2019 Legal services 50 36 7 7 0 0 0 85 7 29
2019 Administration and operations 48 32 12 3 2 2 0 83 6 1754
2019 Human resources 56 30 10 2 0 2 0 87 2 256
2019 Financial management 59 32 6 1 1 1 1 92 2 178
2019 Procurement 49 42 9 0 0 0 0 91 0 20
2019 Materiel management 65 4 18 0 6 6 0 74 6 18
2019 Information management 46 35 8 5 2 4 0 84 7 137
2019 Information technology 53 28 10 2 1 5 0 86 3 266
2019 Internal audit 84 4 12 0 0 0 0 88 0 26
2019 Evaluation 39 43 8 4 2 2 2 85 6 51
2019 Data sciences 51 30 13 3 2 0 0 81 6 81
2019 Policy 46 34 9 5 3 2 0 83 8 417
2019 Project management 47 33 11 3 3 3 1 82 6 300
2019 Other services to the public 51 27 12 2 4 3 0 81 7 304
2019 None of the above 48 32 12 2 3 3 1 82 5 508
2018 Client contact centre 45 34 11 3 2 3 1 83 6 348
2018 Health care practitioners 32 68 0 0 0 0 0 100 0 13
2018 Federal regulators 46 19 16 19 0 0 0 66 19 18
2018 Compliance, inspection and enforcement 45 38 11 2 2 1 0 84 5 84
2018 Communications or public affairs 61 22 9 3 0 4 1 88 3 102
2018 Access to information and privacy 66 22 6 2 1 2 0 90 4 89
2018 Security 41 35 13 4 3 1 1 79 8 83
2018 Legal services 29 45 9 4 3 10 0 82 8 27
2018 Administration and operations 47 35 11 3 2 2 0 84 5 1410
2018 Human resources 56 34 5 3 1 1 0 92 4 243
2018 Financial management 57 32 6 1 1 2 0 92 3 177
2018 Procurement 29 50 12 0 9 0 0 80 9 22
2018 Materiel management 56 21 14 0 0 10 0 85 0 13
2018 Information management 55 23 13 3 3 2 2 81 6 117
2018 Information technology 48 25 12 5 2 7 0 79 7 172
2018 Internal audit 61 33 0 0 0 6 0 100 0 15
2018 Evaluation 59 27 7 0 0 7 0 92 0 27
2018 Data sciences 43 36 10 10 0 0 0 80 10 57
2018 Policy 46 38 8 3 1 4 0 87 4 346
2018 Project management 43 38 13 1 0 5 0 85 1 191
2018 Other services to the public 51 27 12 4 3 3 0 80 7 216
2018 None of the above 44 28 17 4 3 4 0 76 7 372
2017 Client contact centre 40 34 15 4 5 3 1 76 9 355
2017 Health care practitioners 40 48 12 0 0 0 0 88 0 17
2017 Federal regulators 40 33 13 14 0 0 0 73 14 15
2017 Compliance, inspection and enforcement 37 36 19 5 2 1 0 74 7 84
2017 Communications or public affairs 46 28 17 2 2 3 2 78 4 96
2017 Access to information and privacy 55 31 11 0 0 2 2 89 0 64
2017 Security 42 40 9 3 0 5 1 87 3 74
2017 Legal services 43 38 15 0 0 0 5 85 0 17
2017 Administration and operations 44 35 13 3 3 3 0 81 6 1580
2017 Human resources 52 33 9 2 0 1 1 88 2 208
2017 Financial management 51 33 9 3 0 4 0 88 3 181
2017 Procurement 31 48 16 0 0 5 0 83 0 23
2017 Materiel management 40 28 25 0 6 0 0 69 6 17
2017 Information management 39 38 12 2 1 6 1 83 4 133
2017 Information technology 46 27 17 3 3 3 1 76 7 206
2017 Internal audit 66 16 6 12 0 0 0 82 12 17
2017 Evaluation 33 39 15 3 3 6 0 77 7 33
2017 Data sciences 42 34 16 0 0 8 0 82 0 51
2017 Policy 50 33 9 3 1 4 0 86 4 311
2017 Project management 45 35 12 3 4 1 0 81 6 231
2017 Other services to the public 44 30 14 5 3 4 0 78 8 287
2017 None of the above 47 31 13 3 2 3 1 81 5 531
2014 Client contact centre 55 25 10 4 2 3 0 83 6 339
2014 Health care practitioners 65 29 6 0 0 0 0 94 0 20
2014 Federal regulators 51 26 18 3 0 2 0 79 3 39
2014 Compliance, inspection and enforcement 53 31 9 3 0 3 1 87 3 97
2014 Communications or public affairs 53 27 7 4 1 9 0 87 5 125
2014 Access to information and privacy 53 26 12 1 0 7 1 86 1 80
2014 Security 41 27 14 5 6 5 1 73 12 81
2014 Science and technology 55 25 20 0 0 0 0 80 0 20
2014 Legal services 39 37 4 5 5 11 0 85 11 21
2014 Administration and operations 51 31 10 3 2 3 0 85 5 1609
2014 Human resources 49 37 5 2 1 6 0 91 3 198
2014 Financial management 50 33 11 1 1 4 0 87 2 193
2014 Procurement 47 23 8 12 6 4 0 73 19 21
2014 Materiel management 68 16 0 8 0 0 8 92 8 13
2014 Information management 51 31 7 4 3 3 1 85 7 161
2014 Information technology 52 31 11 1 2 3 0 85 3 255
2014 Internal audit 63 31 0 6 0 0 0 94 6 16
2014 Evaluation 55 22 13 0 3 5 2 82 4 60
2014 Other services to the public 49 31 12 4 1 3 0 82 5 557
2014 None of the above 53 28 11 2 1 4 1 85 4 826

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 36 9 4 2 3 0 84 6 512
2020 Health care practitioners 60 25 0 5 0 10 0 94 6 20
2020 Federal regulators 36 39 15 5 5 0 0 74 10 20
2020 Compliance, inspection and enforcement 46 29 11 5 5 4 0 78 10 80
2020 Communications or public affairs 48 37 11 2 1 1 1 86 3 131
2020 Access to information and privacy 55 30 13 1 0 2 0 86 1 120
2020 Security 47 32 15 3 1 1 0 80 4 73
2020 Science and technology 55 20 19 0 0 7 0 80 0 15
2020 Legal services 40 42 12 5 0 2 0 83 5 42
2020 Administration and operations 44 34 13 3 2 3 0 81 6 1924
2020 Human resources 62 30 4 0 1 2 0 94 2 294
2020 Financial management 58 31 5 1 1 5 0 93 1 169
2020 Procurement 56 36 8 0 0 0 0 92 0 25
2020 Materiel management 46 40 10 0 0 4 0 89 0 22
2020 Information management 48 31 10 5 2 4 0 81 8 129
2020 Information technology 48 30 12 2 2 5 0 82 4 269
2020 Internal audit 65 26 5 0 0 4 0 95 0 23
2020 Evaluation 55 28 13 5 0 0 0 83 5 40
2020 Data sciences 55 30 7 5 1 1 1 87 6 88
2020 Policy 48 38 8 2 1 2 1 87 4 407
2020 Project management 50 31 13 3 3 1 0 82 5 312
2020 Other services to the public 47 29 11 4 4 3 2 80 8 300
2020 None of the above 44 33 12 3 3 4 0 81 6 483

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 31 10 6 4 4 2 80 10 508
2020 Health care practitioners 43 47 5 6 0 0 0 89 6 19
2020 Federal regulators 30 35 20 5 5 4 0 69 10 20
2020 Compliance, inspection and enforcement 41 24 6 11 7 6 4 73 21 80
2020 Communications or public affairs 44 32 8 9 2 2 2 80 12 130
2020 Access to information and privacy 54 20 14 3 3 5 1 79 5 120
2020 Security 42 27 17 3 7 3 1 72 10 73
2020 Science and technology 26 40 7 13 9 6 0 70 23 15
2020 Legal services 35 47 3 10 2 0 2 84 12 41
2020 Administration and operations 43 29 11 7 4 4 2 77 11 1923
2020 Human resources 53 32 5 4 3 3 1 88 7 295
2020 Financial management 49 31 5 3 4 7 1 87 7 169
2020 Procurement 52 29 12 4 0 0 4 83 4 25
2020 Materiel management 34 47 5 4 0 4 5 89 5 21
2020 Information management 45 31 7 5 6 4 2 80 12 128
2020 Information technology 49 26 12 3 2 5 2 81 6 270
2020 Internal audit 53 39 4 0 0 4 0 95 0 23
2020 Evaluation 44 32 8 5 5 2 5 82 10 41
2020 Data sciences 53 23 7 6 6 4 2 80 12 87
2020 Policy 44 34 9 5 3 4 1 82 9 403
2020 Project management 42 29 12 8 4 4 2 75 12 312
2020 Other services to the public 45 28 8 7 7 3 3 76 15 300
2020 None of the above 43 27 12 7 4 4 2 75 12 483

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 27 5 3 2 0 0 90 5 510
2020 Health care practitioners 72 22 0 6 0 0 0 94 6 18
2020 Federal regulators 50 30 10 5 4 0 0 80 10 20
2020 Compliance, inspection and enforcement 48 38 3 4 5 1 0 88 9 79
2020 Communications or public affairs 62 29 5 2 1 1 0 92 3 131
2020 Access to information and privacy 66 23 8 1 1 1 0 90 2 119
2020 Security 49 36 12 3 0 0 0 85 3 73
2020 Science and technology 69 25 7 0 0 0 0 93 0 15
2020 Legal services 57 33 7 2 0 0 0 91 2 42
2020 Administration and operations 54 31 8 4 2 0 0 86 6 1924
2020 Human resources 71 22 3 1 2 0 0 94 3 295
2020 Financial management 67 27 4 2 1 0 0 94 2 170
2020 Procurement 64 24 12 0 0 0 0 88 0 25
2020 Materiel management 53 32 14 0 0 0 0 86 0 22
2020 Information management 60 25 9 5 1 0 0 86 5 127
2020 Information technology 57 28 10 1 2 1 0 86 4 270
2020 Internal audit 70 30 0 0 0 0 0 100 0 23
2020 Evaluation 66 25 3 7 0 0 0 91 7 41
2020 Data sciences 66 24 6 2 2 0 0 90 4 88
2020 Policy 59 31 5 2 1 1 0 91 3 405
2020 Project management 58 32 6 4 1 0 0 90 4 312
2020 Other services to the public 60 25 10 2 2 0 0 85 4 298
2020 None of the above 54 28 11 4 2 0 0 83 6 485
2019 Client contact centre 57 30 8 2 3 0 0 87 5 457
2019 Health care practitioners 69 31 0 0 0 0 0 100 0 25
2019 Federal regulators 48 30 14 7 0 0 0 78 7 28
2019 Compliance, inspection and enforcement 43 42 8 2 5 0 0 84 7 94
2019 Communications or public affairs 71 22 5 2 1 0 0 93 2 120
2019 Access to information and privacy 60 30 5 4 1 0 1 90 5 124
2019 Security 51 33 11 3 3 0 0 84 5 74
2019 Science and technology 48 39 6 0 7 0 0 87 7 15
2019 Legal services 61 25 11 4 0 0 0 85 4 29
2019 Administration and operations 54 32 8 4 2 0 0 86 6 1758
2019 Human resources 63 28 5 2 1 0 0 92 3 256
2019 Financial management 62 32 5 0 1 0 0 94 1 178
2019 Procurement 53 27 20 0 0 0 0 80 0 20
2019 Materiel management 57 19 18 6 0 0 0 77 6 19
2019 Information management 50 33 11 4 2 0 0 83 6 138
2019 Information technology 53 31 9 5 1 1 0 85 6 269
2019 Internal audit 69 27 4 0 0 0 0 96 0 26
2019 Evaluation 41 42 10 4 3 0 0 83 7 52
2019 Data sciences 54 29 9 3 5 0 0 83 7 81
2019 Policy 59 28 7 4 2 0 0 87 5 418
2019 Project management 50 36 7 5 2 0 0 86 7 300
2019 Other services to the public 53 31 8 4 4 0 0 84 8 303
2019 None of the above 54 29 9 4 3 1 0 84 7 509
2018 Client contact centre 53 32 7 4 3 1 0 86 7 346
2018 Health care practitioners 48 45 7 0 0 0 0 93 0 14
2018 Federal regulators 51 33 10 6 0 0 0 84 6 18
2018 Compliance, inspection and enforcement 52 26 12 4 6 0 0 78 10 83
2018 Communications or public affairs 61 31 4 2 1 1 0 93 3 102
2018 Access to information and privacy 66 27 5 1 2 0 0 92 3 88
2018 Security 46 40 3 6 3 1 0 87 9 83
2018 Legal services 53 28 11 4 4 0 0 81 8 28
2018 Administration and operations 50 34 9 4 3 0 0 84 7 1412
2018 Human resources 64 31 2 1 1 0 0 95 3 244
2018 Financial management 61 34 3 3 0 0 0 95 3 177
2018 Procurement 34 55 3 4 4 0 0 88 9 22
2018 Materiel management 56 27 17 0 0 0 0 83 0 13
2018 Information management 55 27 10 4 3 1 0 83 7 117
2018 Information technology 50 32 13 2 3 1 0 82 5 171
2018 Internal audit 74 20 6 0 0 0 0 94 0 15
2018 Evaluation 49 37 7 7 0 0 0 86 7 27
2018 Data sciences 58 31 6 3 2 0 0 89 5 58
2018 Policy 58 34 4 2 1 0 0 92 3 348
2018 Project management 47 40 8 3 2 0 0 87 5 191
2018 Other services to the public 51 28 10 8 3 1 0 79 11 215
2018 None of the above 47 31 13 5 4 0 0 77 9 373
2017 Client contact centre 41 42 7 6 3 0 0 83 9 354
2017 Health care practitioners 65 17 18 0 0 0 0 82 0 17
2017 Federal regulators 40 26 20 7 7 0 0 66 14 15
2017 Compliance, inspection and enforcement 50 31 11 5 3 0 0 81 8 84
2017 Communications or public affairs 49 40 3 3 4 0 0 90 7 97
2017 Access to information and privacy 63 25 9 3 0 0 0 88 3 64
2017 Security 45 42 8 4 1 0 0 87 5 74
2017 Legal services 50 19 19 0 12 0 0 69 12 18
2017 Administration and operations 49 36 8 4 2 0 0 86 6 1580
2017 Human resources 61 30 6 2 0 0 0 92 2 208
2017 Financial management 54 38 6 1 1 0 0 92 2 181
2017 Procurement 43 44 9 4 0 0 0 87 4 23
2017 Materiel management 55 25 13 0 6 0 0 80 6 17
2017 Information management 56 27 9 4 2 1 1 84 6 133
2017 Information technology 48 35 8 6 2 0 0 83 9 209
2017 Internal audit 72 16 12 0 0 0 0 88 0 17
2017 Evaluation 54 27 12 3 3 0 0 82 6 33
2017 Data sciences 57 40 2 2 0 0 0 96 2 51
2017 Policy 56 34 5 3 1 0 0 91 4 312
2017 Project management 50 33 8 3 5 1 0 84 8 232
2017 Other services to the public 49 34 9 5 3 0 0 84 8 286
2017 None of the above 50 33 7 5 4 0 1 84 9 529
2014 Client contact centre 59 30 6 4 1 0 0 90 4 339
2014 Health care practitioners 65 25 10 0 0 0 0 90 0 20
2014 Federal regulators 61 37 0 3 0 0 0 97 3 39
2014 Compliance, inspection and enforcement 52 34 7 6 1 1 0 86 7 97
2014 Communications or public affairs 56 32 8 3 2 0 0 87 5 125
2014 Access to information and privacy 63 25 8 3 1 0 0 88 4 80
2014 Security 55 30 7 9 0 0 0 84 9 82
2014 Science and technology 30 36 20 0 13 0 0 66 13 20
2014 Legal services 38 43 0 5 9 6 0 86 14 21
2014 Administration and operations 54 33 7 4 2 0 0 87 6 1609
2014 Human resources 54 35 7 2 2 0 0 89 5 199
2014 Financial management 55 37 4 1 3 0 0 92 4 191
2014 Procurement 45 29 0 11 10 4 0 77 23 21
2014 Materiel management 60 24 16 0 0 0 0 84 0 13
2014 Information management 53 30 9 4 4 0 0 84 7 161
2014 Information technology 47 34 10 5 3 2 0 82 8 256
2014 Internal audit 50 31 6 13 0 0 0 81 13 16
2014 Evaluation 53 35 3 3 3 2 0 90 7 60
2014 Other services to the public 53 32 8 4 2 0 0 85 6 560
2014 None of the above 54 31 9 3 2 1 0 86 5 824

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 13 6 2 0 0 79 8 511
2020 Health care practitioners 25 69 0 6 0 0 0 94 6 19
2020 Federal regulators 49 21 20 5 4 0 0 70 10 20
2020 Compliance, inspection and enforcement 45 37 5 6 8 0 0 81 14 79
2020 Communications or public affairs 56 21 15 5 2 1 0 78 8 131
2020 Access to information and privacy 63 17 14 1 3 1 0 81 4 120
2020 Security 48 28 18 5 0 0 0 77 5 72
2020 Science and technology 53 34 13 0 0 0 0 87 0 15
2020 Legal services 55 33 12 0 0 0 0 88 0 41
2020 Administration and operations 48 31 13 5 3 0 0 79 8 1914
2020 Human resources 71 19 4 3 2 1 0 91 6 293
2020 Financial management 58 29 7 5 1 0 0 87 5 167
2020 Procurement 60 24 4 4 8 0 0 84 12 25
2020 Materiel management 54 41 5 0 0 0 0 95 0 22
2020 Information management 59 23 10 5 4 0 0 81 9 129
2020 Information technology 42 34 13 5 4 1 0 77 9 269
2020 Internal audit 57 34 5 0 0 4 0 95 0 23
2020 Evaluation 49 32 15 2 2 0 0 81 5 41
2020 Data sciences 58 26 9 6 1 0 0 84 7 87
2020 Policy 56 31 9 3 1 0 0 87 4 407
2020 Project management 50 29 14 5 3 0 0 79 7 313
2020 Other services to the public 54 24 13 4 5 0 0 78 9 300
2020 None of the above 48 28 12 7 3 1 0 77 10 481
2019 Client contact centre 41 32 16 5 6 0 0 73 11 453
2019 Health care practitioners 61 35 4 0 0 0 0 96 0 25
2019 Federal regulators 45 37 11 4 4 0 0 82 7 28
2019 Compliance, inspection and enforcement 41 38 10 4 6 0 0 79 11 93
2019 Communications or public affairs 68 21 5 4 1 1 0 90 5 120
2019 Access to information and privacy 52 26 12 7 4 0 0 78 11 123
2019 Security 41 29 24 3 3 0 0 70 5 74
2019 Science and technology 57 13 17 7 6 0 0 70 13 16
2019 Legal services 57 40 4 0 0 0 0 96 0 29
2019 Administration and operations 46 30 13 6 3 0 0 77 10 1757
2019 Human resources 59 27 9 2 2 0 0 87 4 255
2019 Financial management 58 32 7 3 0 1 0 90 3 176
2019 Procurement 44 27 13 6 4 4 0 75 11 20
2019 Materiel management 57 19 12 0 12 0 0 77 12 19
2019 Information management 43 27 15 7 5 2 0 72 12 137
2019 Information technology 44 31 13 7 4 1 0 75 11 268
2019 Internal audit 68 20 12 0 0 0 0 88 0 26
2019 Evaluation 28 36 15 13 4 3 0 66 18 52
2019 Data sciences 42 36 11 7 3 0 1 78 11 81
2019 Policy 56 26 10 6 2 0 0 82 8 416
2019 Project management 45 33 11 6 5 1 0 78 10 299
2019 Other services to the public 46 30 10 5 7 0 0 77 13 305
2019 None of the above 48 28 14 4 4 1 0 77 9 510
2018 Client contact centre 35 35 15 5 9 1 0 70 14 348
2018 Health care practitioners 41 45 7 7 0 0 0 86 7 14
2018 Federal regulators 41 9 36 6 0 0 8 54 6 17
2018 Compliance, inspection and enforcement 40 33 8 10 8 0 0 73 18 82
2018 Communications or public affairs 62 28 4 4 1 1 0 91 5 101
2018 Access to information and privacy 52 38 6 0 3 0 0 90 3 87
2018 Security 43 33 11 10 3 0 0 76 13 83
2018 Legal services 32 48 16 4 0 0 0 80 4 27
2018 Administration and operations 43 32 15 6 5 0 0 75 10 1408
2018 Human resources 58 30 9 2 2 0 0 88 3 245
2018 Financial management 51 38 7 4 1 0 0 89 4 179
2018 Procurement 25 41 16 9 9 0 0 66 18 22
2018 Materiel management 39 37 23 0 0 0 0 77 0 13
2018 Information management 44 31 15 4 4 2 0 76 9 117
2018 Information technology 39 30 19 5 7 0 0 69 12 172
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 45 26 25 0 4 0 0 71 4 27
2018 Data sciences 47 27 18 2 5 0 2 75 7 59
2018 Policy 52 35 7 4 1 1 0 88 5 347
2018 Project management 37 34 16 6 6 2 0 72 11 192
2018 Other services to the public 42 28 17 5 8 1 0 70 13 214
2018 None of the above 41 31 16 6 6 0 0 72 12 373
2017 Client contact centre 31 31 19 9 8 1 0 63 18 354
2017 Health care practitioners 43 34 6 11 7 0 0 76 18 17
2017 Federal regulators 54 7 26 14 0 0 0 60 14 15
2017 Compliance, inspection and enforcement 44 30 12 7 7 0 0 74 14 84
2017 Communications or public affairs 51 31 4 4 8 1 0 83 12 96
2017 Access to information and privacy 52 30 14 0 5 0 0 82 5 64
2017 Security 39 33 19 7 3 0 0 72 9 74
2017 Legal services 36 42 0 10 12 0 0 78 22 18
2017 Administration and operations 41 32 16 7 3 1 0 73 10 1579
2017 Human resources 56 25 13 4 0 1 0 82 4 208
2017 Financial management 52 34 11 2 2 0 0 86 4 181
2017 Procurement 49 34 5 0 12 0 0 83 12 23
2017 Materiel management 55 13 25 0 6 0 0 69 6 17
2017 Information management 44 30 15 5 4 1 1 76 9 133
2017 Information technology 38 33 16 7 6 0 0 72 12 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 37 42 12 3 6 0 0 79 9 33
2017 Data sciences 58 25 11 4 2 0 0 83 6 51
2017 Policy 51 32 12 4 1 0 0 84 5 311
2017 Project management 40 31 15 6 6 1 0 72 12 232
2017 Other services to the public 42 34 10 6 6 1 1 77 12 286
2017 None of the above 42 30 14 5 7 1 0 73 12 532
2014 Client contact centre 28 38 17 9 7 1 0 67 16 339
2014 Health care practitioners 36 29 26 0 4 0 4 68 5 20
2014 Federal regulators 60 13 14 11 3 0 0 73 14 39
2014 Compliance, inspection and enforcement 35 35 18 8 5 0 0 70 13 97
2014 Communications or public affairs 44 35 14 2 4 1 0 80 6 125
2014 Access to information and privacy 50 32 8 6 3 0 1 83 9 80
2014 Security 37 24 28 9 2 0 0 61 11 82
2014 Science and technology 21 34 26 10 9 0 0 55 19 20
2014 Legal services 34 34 14 5 9 6 0 71 14 21
2014 Administration and operations 38 37 14 7 4 1 0 75 11 1610
2014 Human resources 39 32 16 7 4 2 1 73 10 200
2014 Financial management 37 45 10 4 3 0 0 83 7 193
2014 Procurement 32 0 29 18 16 4 0 34 36 21
2014 Materiel management 45 22 25 0 8 0 0 67 8 13
2014 Information management 36 36 14 9 6 0 0 72 14 161
2014 Information technology 29 37 18 9 6 0 0 67 16 256
2014 Internal audit 24 44 32 0 0 0 0 68 0 16
2014 Evaluation 39 41 10 7 3 0 0 80 10 60
2014 Other services to the public 38 36 14 7 5 1 0 74 12 558
2014 None of the above 42 33 15 6 3 1 0 75 9 825

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 38 12 6 3 0 0 79 9 506
2020 Health care practitioners 41 53 0 6 0 0 0 94 6 19
2020 Federal regulators 50 20 20 5 4 0 0 70 10 20
2020 Compliance, inspection and enforcement 41 37 6 6 10 0 0 78 16 80
2020 Communications or public affairs 54 22 17 4 1 1 0 77 5 130
2020 Access to information and privacy 59 23 13 1 4 0 0 82 5 119
2020 Security 50 25 20 5 0 0 0 75 5 72
2020 Science and technology 53 34 13 0 0 0 0 87 0 15
2020 Legal services 52 39 7 2 0 0 0 91 2 42
2020 Administration and operations 46 32 13 6 3 0 0 78 9 1916
2020 Human resources 66 22 5 4 2 0 0 89 6 293
2020 Financial management 57 32 6 4 1 0 0 89 5 170
2020 Procurement 56 24 12 0 8 0 0 80 8 25
2020 Materiel management 59 36 5 0 0 0 0 95 0 22
2020 Information management 56 26 9 5 3 1 0 83 8 129
2020 Information technology 41 35 14 4 4 1 0 77 9 269
2020 Internal audit 61 30 5 4 0 0 0 91 4 23
2020 Evaluation 51 30 12 2 5 0 0 81 7 41
2020 Data sciences 54 30 8 7 1 0 0 84 8 86
2020 Policy 53 34 8 4 1 0 0 87 5 405
2020 Project management 49 30 14 5 2 0 0 79 7 311
2020 Other services to the public 53 26 11 6 3 0 0 80 9 299
2020 None of the above 47 30 12 8 3 1 0 77 11 482
2019 Client contact centre 39 34 14 6 6 0 0 74 12 453
2019 Health care practitioners 57 31 7 4 0 0 0 88 4 25
2019 Federal regulators 48 29 15 7 0 0 0 78 7 28
2019 Compliance, inspection and enforcement 42 29 14 5 9 1 0 72 14 93
2019 Communications or public affairs 64 24 6 3 3 0 0 88 7 120
2019 Access to information and privacy 54 26 9 10 1 0 0 80 11 122
2019 Security 41 30 23 3 3 0 0 71 5 74
2019 Science and technology 57 19 12 5 6 0 0 76 12 16
2019 Legal services 51 49 0 0 0 0 0 100 0 27
2019 Administration and operations 44 33 12 7 3 0 0 77 11 1749
2019 Human resources 56 31 8 2 2 0 0 87 4 257
2019 Financial management 54 33 8 3 1 0 0 88 4 178
2019 Procurement 40 27 18 6 4 4 0 70 11 20
2019 Materiel management 51 32 6 6 6 0 0 82 12 19
2019 Information management 44 31 14 7 3 1 0 75 10 137
2019 Information technology 42 36 9 8 4 0 0 78 12 267
2019 Internal audit 68 24 8 0 0 0 0 92 0 26
2019 Evaluation 27 37 13 18 4 2 0 65 22 52
2019 Data sciences 39 38 13 5 5 0 0 77 9 81
2019 Policy 55 29 9 6 1 0 0 84 7 417
2019 Project management 43 34 11 7 4 1 0 78 11 300
2019 Other services to the public 44 31 11 6 7 1 0 75 13 305
2019 None of the above 45 31 14 5 5 1 0 76 10 504
2018 Client contact centre 34 38 13 8 6 1 0 73 14 342
2018 Health care practitioners 41 45 14 0 0 0 0 86 0 14
2018 Federal regulators 51 11 33 6 0 0 0 62 6 18
2018 Compliance, inspection and enforcement 35 34 14 9 8 0 0 69 17 84
2018 Communications or public affairs 61 26 7 4 0 1 0 89 4 102
2018 Access to information and privacy 50 39 8 1 2 0 0 89 3 88
2018 Security 42 35 11 9 3 0 0 77 12 82
2018 Legal services 28 53 11 8 0 0 0 81 8 28
2018 Administration and operations 40 35 13 7 5 0 0 75 12 1404
2018 Human resources 57 30 9 2 3 0 0 86 5 240
2018 Financial management 49 40 9 2 1 0 0 89 2 176
2018 Procurement 25 59 7 0 9 0 0 84 9 22
2018 Materiel management 42 36 15 7 0 0 0 78 7 12
2018 Information management 39 39 15 3 4 1 0 78 7 116
2018 Information technology 35 35 21 2 6 1 0 71 8 172
2018 Internal audit 68 25 6 0 0 0 0 94 0 15
2018 Evaluation 34 28 26 8 4 0 0 62 12 27
2018 Data sciences 49 26 14 5 5 2 0 76 10 57
2018 Policy 50 37 7 4 1 0 0 87 5 346
2018 Project management 34 39 15 8 4 0 0 73 12 191
2018 Other services to the public 41 30 13 9 6 1 0 71 16 215
2018 None of the above 41 28 18 8 6 0 0 69 14 371
2017 Client contact centre 26 35 19 11 8 1 0 62 19 354
2017 Health care practitioners 36 46 6 6 7 0 0 82 12 17
2017 Federal regulators 47 19 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 43 29 16 7 6 0 0 72 12 84
2017 Communications or public affairs 48 33 6 5 6 2 0 82 11 96
2017 Access to information and privacy 49 33 11 3 5 0 0 82 8 64
2017 Security 37 37 16 8 3 0 0 74 11 74
2017 Legal services 41 33 9 5 12 0 0 73 17 18
2017 Administration and operations 38 36 15 8 3 0 0 75 11 1581
2017 Human resources 53 32 10 4 2 0 0 85 5 207
2017 Financial management 53 34 9 3 2 0 0 87 4 178
2017 Procurement 44 39 5 0 12 0 0 83 12 23
2017 Materiel management 52 7 29 0 12 0 0 59 12 16
2017 Information management 46 27 16 6 4 1 1 74 9 133
2017 Information technology 36 36 15 9 4 0 0 72 13 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 34 42 15 3 6 0 0 76 9 33
2017 Data sciences 56 31 5 6 2 0 0 87 7 51
2017 Policy 47 37 11 3 2 0 0 84 5 310
2017 Project management 37 35 14 8 5 0 0 72 14 230
2017 Other services to the public 42 33 11 7 6 0 0 76 13 287
2017 None of the above 40 34 12 6 7 1 0 75 13 533
2014 Client contact centre 28 38 17 11 5 1 0 66 16 338
2014 Health care practitioners 29 46 16 0 4 0 4 79 5 20
2014 Federal regulators 52 26 14 6 3 0 0 78 8 39
2014 Compliance, inspection and enforcement 34 35 14 11 5 0 1 69 17 97
2014 Communications or public affairs 39 39 12 5 5 0 0 78 9 124
2014 Access to information and privacy 48 35 8 5 3 0 1 84 8 80
2014 Security 35 26 27 9 4 0 0 61 12 82
2014 Science and technology 25 25 31 10 9 0 0 51 19 20
2014 Legal services 37 34 14 5 4 6 0 76 9 21
2014 Administration and operations 37 37 14 8 3 0 0 75 11 1609
2014 Human resources 37 35 13 8 4 2 1 75 12 200
2014 Financial management 37 45 11 3 3 0 0 82 6 193
2014 Procurement 32 0 33 15 16 4 0 34 32 21
2014 Materiel management 45 22 17 8 8 0 0 67 16 13
2014 Information management 38 34 13 8 7 0 0 72 15 161
2014 Information technology 30 39 15 10 6 0 0 69 16 256
2014 Internal audit 31 37 32 0 0 0 0 68 0 16
2014 Evaluation 40 36 10 8 3 2 0 78 12 60
2014 Other services to the public 37 36 15 8 5 0 0 73 12 559
2014 None of the above 41 34 14 7 3 0 0 75 10 825

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 23 22 9 8 3 0 59 18 512
2020 Health care practitioners 42 36 16 0 6 0 0 78 6 19
2020 Federal regulators 40 30 21 5 4 0 0 70 10 20
2020 Compliance, inspection and enforcement 37 26 16 5 12 4 0 65 18 80
2020 Communications or public affairs 41 25 17 12 4 1 0 66 16 131
2020 Access to information and privacy 52 24 7 6 7 4 0 80 13 120
2020 Security 43 32 10 9 3 3 0 78 12 73
2020 Science and technology 33 20 14 25 0 7 0 57 27 15
2020 Legal services 51 30 7 5 2 5 0 85 7 42
2020 Administration and operations 43 26 15 8 5 2 0 70 14 1926
2020 Human resources 57 24 9 6 3 2 0 82 9 294
2020 Financial management 55 24 15 2 1 4 0 82 3 170
2020 Procurement 48 25 12 8 8 0 0 72 16 25
2020 Materiel management 51 31 13 0 0 5 0 86 0 22
2020 Information management 51 23 13 3 6 3 0 77 10 129
2020 Information technology 41 24 17 7 7 4 0 68 15 270
2020 Internal audit 36 30 22 9 0 4 0 68 9 23
2020 Evaluation 48 20 8 12 9 2 0 70 22 41
2020 Data sciences 48 20 19 8 1 4 0 71 9 88
2020 Policy 46 30 13 4 2 3 0 79 7 406
2020 Project management 44 20 18 11 4 3 0 66 16 313
2020 Other services to the public 47 21 17 6 6 3 0 70 12 300
2020 None of the above 42 24 18 7 6 3 0 68 13 485
2019 Client contact centre 30 22 22 11 12 3 0 54 23 455
2019 Health care practitioners 49 23 20 0 0 7 0 78 0 25
2019 Federal regulators 52 26 7 8 4 4 0 80 12 28
2019 Compliance, inspection and enforcement 43 25 14 7 11 0 0 68 17 92
2019 Communications or public affairs 57 19 13 7 3 2 0 77 10 120
2019 Access to information and privacy 40 26 15 8 7 4 0 69 16 123
2019 Security 33 17 21 16 7 5 1 53 25 74
2019 Science and technology 39 24 11 13 0 14 0 73 15 16
2019 Legal services 50 36 14 0 0 0 0 86 0 29
2019 Administration and operations 40 24 16 9 7 3 0 67 17 1762
2019 Human resources 51 25 14 6 4 1 0 77 9 256
2019 Financial management 48 26 15 7 2 2 0 76 9 179
2019 Procurement 38 13 22 4 11 4 6 58 17 20
2019 Materiel management 34 22 21 18 6 0 0 56 23 19
2019 Information management 39 21 16 11 8 4 1 63 21 138
2019 Information technology 37 28 17 12 5 1 1 66 17 269
2019 Internal audit 52 31 4 8 4 0 0 83 12 26
2019 Evaluation 24 25 12 23 9 6 0 52 34 52
2019 Data sciences 38 31 12 8 10 1 0 70 18 81
2019 Policy 49 22 14 9 4 2 0 73 13 418
2019 Project management 40 25 16 8 7 4 1 68 15 300
2019 Other services to the public 40 22 15 9 10 3 1 65 20 306
2019 None of the above 42 24 17 8 6 3 1 68 15 510
2018 Client contact centre 26 30 19 8 11 6 0 60 20 349
2018 Health care practitioners 34 36 22 7 0 0 0 71 7 14
2018 Federal regulators 51 16 21 11 0 0 0 67 11 18
2018 Compliance, inspection and enforcement 39 19 20 11 10 2 0 59 21 84
2018 Communications or public affairs 51 18 21 4 4 2 0 70 8 101
2018 Access to information and privacy 44 31 15 4 3 2 0 77 8 88
2018 Security 34 29 17 9 10 1 0 64 19 82
2018 Legal services 30 34 22 3 8 3 0 66 11 28
2018 Administration and operations 38 25 17 9 7 2 1 66 17 1416
2018 Human resources 50 28 12 5 4 1 0 79 9 245
2018 Financial management 45 32 17 3 3 1 0 78 5 179
2018 Procurement 22 19 28 18 13 0 0 41 31 22
2018 Materiel management 25 18 50 7 0 0 0 43 7 12
2018 Information management 40 19 18 10 8 5 0 63 19 117
2018 Information technology 29 28 23 10 6 3 1 60 16 172
2018 Internal audit 61 20 19 0 0 0 0 81 0 15
2018 Evaluation 38 18 10 30 4 0 0 56 34 27
2018 Data sciences 40 24 15 11 8 2 0 65 20 59
2018 Policy 46 26 13 8 4 3 0 74 13 346
2018 Project management 33 25 17 12 11 2 0 59 24 192
2018 Other services to the public 39 23 14 11 9 3 1 64 21 216
2018 None of the above 35 23 19 9 11 3 0 60 21 374
2017 Client contact centre 27 22 15 16 14 5 0 52 32 355
2017 Health care practitioners 36 18 16 18 12 0 0 54 30 17
2017 Federal regulators 46 20 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 40 26 18 8 3 3 1 69 12 83
2017 Communications or public affairs 42 26 12 5 12 2 0 70 18 97
2017 Access to information and privacy 44 25 18 5 5 2 2 71 10 64
2017 Security 33 39 9 11 7 1 0 73 17 74
2017 Legal services 23 19 12 9 27 0 10 46 40 18
2017 Administration and operations 38 25 17 10 6 4 0 66 17 1584
2017 Human resources 50 26 11 5 4 4 0 79 10 207
2017 Financial management 48 30 12 5 3 2 0 80 8 181
2017 Procurement 39 26 4 18 8 5 0 68 27 23
2017 Materiel management 33 34 20 0 13 0 0 67 13 17
2017 Information management 31 28 20 9 7 4 1 62 17 133
2017 Information technology 32 23 25 11 7 1 1 57 18 209
2017 Internal audit 64 6 12 12 0 0 6 74 13 17
2017 Evaluation 48 19 9 12 9 3 0 69 22 33
2017 Data sciences 49 20 18 9 2 2 0 70 11 51
2017 Policy 38 30 18 9 2 3 1 70 11 311
2017 Project management 31 28 21 10 7 3 0 61 18 232
2017 Other services to the public 37 30 13 6 7 5 2 71 15 286
2017 None of the above 37 24 16 9 8 5 1 65 18 532
2014 Client contact centre 21 25 18 16 16 3 0 49 33 339
2014 Health care practitioners 36 9 35 12 4 0 4 47 17 20
2014 Federal regulators 48 20 11 11 5 3 2 72 17 39
2014 Compliance, inspection and enforcement 38 14 24 11 7 5 1 55 19 97
2014 Communications or public affairs 36 26 20 10 5 3 1 64 16 125
2014 Access to information and privacy 41 28 13 8 5 4 1 73 13 80
2014 Security 30 25 20 9 11 5 1 58 21 82
2014 Science and technology 26 19 32 5 13 5 0 47 20 20
2014 Legal services 33 23 14 15 9 6 0 59 26 21
2014 Administration and operations 35 26 15 12 7 4 1 65 19 1610
2014 Human resources 36 25 15 12 6 5 2 65 19 199
2014 Financial management 34 34 17 8 5 1 1 69 13 193
2014 Procurement 32 0 6 41 16 4 0 34 60 21
2014 Materiel management 51 24 0 8 16 0 0 76 24 13
2014 Information management 30 28 15 9 13 4 0 60 23 161
2014 Information technology 30 27 16 11 11 4 1 60 23 255
2014 Internal audit 24 37 32 0 0 6 0 65 0 16
2014 Evaluation 39 26 19 8 5 4 0 67 13 60
2014 Other services to the public 35 26 18 8 8 4 1 64 17 560
2014 None of the above 38 26 19 9 5 4 1 66 14 826
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 37 28 35 513
2020 Health care practitioners 27 46 27 19
2020 Federal regulators 19 31 51 20
2020 Compliance, inspection and enforcement 32 34 35 80
2020 Communications or public affairs 26 29 45 131
2020 Access to information and privacy 21 43 36 119
2020 Security 29 41 30 73
2020 Science and technology 28 40 31 15
2020 Legal services 35 33 33 42
2020 Administration and operations 24 39 36 1931
2020 Human resources 29 36 35 295
2020 Financial management 27 43 30 170
2020 Procurement 20 32 48 25
2020 Materiel management 14 62 24 21
2020 Information management 18 44 39 128
2020 Information technology 23 39 37 270
2020 Internal audit 13 34 53 23
2020 Evaluation 38 32 29 41
2020 Data sciences 24 39 37 88
2020 Policy 41 25 34 407
2020 Project management 32 32 36 313
2020 Other services to the public 20 40 40 301
2020 None of the above 21 42 37 483
2019 Client contact centre 36 28 36 457
2019 Health care practitioners 23 31 45 25
2019 Federal regulators 36 49 15 28
2019 Compliance, inspection and enforcement 36 30 34 95
2019 Communications or public affairs 25 35 40 120
2019 Access to information and privacy 25 41 34 124
2019 Security 32 28 40 74
2019 Science and technology 44 13 43 16
2019 Legal services 32 38 30 29
2019 Administration and operations 30 35 35 1765
2019 Human resources 38 27 35 257
2019 Financial management 27 34 39 178
2019 Procurement 41 27 32 20
2019 Materiel management 18 50 32 19
2019 Information management 25 34 41 138
2019 Information technology 24 33 42 269
2019 Internal audit 31 30 38 26
2019 Evaluation 32 28 41 52
2019 Data sciences 37 29 34 82
2019 Policy 49 19 32 419
2019 Project management 35 27 39 301
2019 Other services to the public 26 38 36 306
2019 None of the above 26 41 34 512
2018 Client contact centre 37 27 36 346
2018 Health care practitioners 22 41 36 14
2018 Federal regulators 22 42 36 18
2018 Compliance, inspection and enforcement 35 29 37 85
2018 Communications or public affairs 27 36 38 102
2018 Access to information and privacy 16 48 35 88
2018 Security 32 38 30 84
2018 Legal services 19 31 50 28
2018 Administration and operations 29 36 35 1426
2018 Human resources 29 39 33 245
2018 Financial management 33 40 28 180
2018 Procurement 22 19 59 22
2018 Materiel management 27 43 30 13
2018 Information management 28 34 39 118
2018 Information technology 21 37 42 173
2018 Internal audit 22 52 26 15
2018 Evaluation 31 37 32 27
2018 Data sciences 38 30 32 59
2018 Policy 43 22 34 348
2018 Project management 40 20 41 192
2018 Other services to the public 20 44 36 216
2018 None of the above 28 36 36 374
2017 Client contact centre 33 31 36 355
2017 Health care practitioners 42 35 22 17
2017 Federal regulators 27 35 39 15
2017 Compliance, inspection and enforcement 37 34 29 84
2017 Communications or public affairs 30 39 31 97
2017 Access to information and privacy 23 47 30 64
2017 Security 33 37 30 74
2017 Legal services 58 23 19 18
2017 Administration and operations 29 38 33 1583
2017 Human resources 27 41 32 208
2017 Financial management 27 42 31 180
2017 Procurement 39 42 19 23
2017 Materiel management 18 40 42 17
2017 Information management 33 28 39 133
2017 Information technology 24 38 38 209
2017 Internal audit 47 29 24 17
2017 Evaluation 31 39 30 33
2017 Data sciences 33 31 36 51
2017 Policy 41 24 35 312
2017 Project management 39 26 36 231
2017 Other services to the public 21 46 32 286
2017 None of the above 26 42 31 534
2014 Client contact centre 34 29 37 339
2014 Health care practitioners 20 25 56 20
2014 Federal regulators 41 28 31 39
2014 Compliance, inspection and enforcement 26 43 31 97
2014 Communications or public affairs 36 29 35 125
2014 Access to information and privacy 33 37 30 80
2014 Security 34 36 31 82
2014 Science and technology 19 26 55 20
2014 Legal services 39 24 37 21
2014 Administration and operations 29 37 35 1610
2014 Human resources 42 26 32 200
2014 Financial management 35 32 33 193
2014 Procurement 49 20 31 21
2014 Materiel management 39 47 14 13
2014 Information management 29 32 39 161
2014 Information technology 31 31 38 256
2014 Internal audit 43 24 33 16
2014 Evaluation 23 40 37 60
2014 Other services to the public 19 44 36 559
2014 None of the above 28 36 36 825

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 3 54 33 4 2 5 186
2020 Compliance, inspection and enforcement 4 48 44 0 0 4 25
2020 Communications or public affairs 9 30 40 3 16 3 34
2020 Access to information and privacy 0 47 36 4 4 8 25
2020 Security 0 44 33 9 0 14 21
2020 Legal services 0 41 34 7 18 0 14
2020 Administration and operations 10 54 21 4 6 6 469
2020 Human resources 12 56 18 1 9 5 86
2020 Financial management 5 59 22 2 4 8 46
2020 Information management 14 34 35 5 12 0 22
2020 Information technology 19 33 33 7 6 3 63
2020 Evaluation 0 43 37 0 7 13 16
2020 Data sciences 0 29 42 9 10 10 21
2020 Policy 5 58 28 2 4 4 167
2020 Project management 6 57 29 2 1 5 100
2020 Other services to the public 10 48 22 3 9 9 61
2020 None of the above 10 42 25 6 8 9 105
2019 Client contact centre 3 44 43 2 5 4 166
2019 Federal regulators 39 11 41 10 0 0 10
2019 Compliance, inspection and enforcement 6 30 50 3 12 0 34
2019 Communications or public affairs 3 43 23 13 14 3 30
2019 Access to information and privacy 15 31 16 10 20 7 31
2019 Security 8 25 43 8 7 8 24
2019 Administration and operations 7 47 23 4 12 7 525
2019 Human resources 7 53 18 5 14 4 96
2019 Financial management 8 60 21 0 5 6 48
2019 Information management 8 40 16 0 29 6 34
2019 Information technology 15 26 38 0 13 8 65
2019 Evaluation 12 22 24 12 18 12 17
2019 Data sciences 4 25 34 10 24 3 30
2019 Policy 4 54 26 3 6 7 205
2019 Project management 5 51 20 11 9 4 104
2019 Other services to the public 10 31 24 6 20 8 78
2019 None of the above 10 34 21 8 19 8 128
2018 Client contact centre 3 48 28 9 5 8 125
2018 Compliance, inspection and enforcement 10 37 37 3 0 13 29
2018 Communications or public affairs 4 46 26 0 20 4 26
2018 Access to information and privacy 13 56 24 0 8 0 15
2018 Security 7 45 37 0 3 7 27
2018 Administration and operations 12 43 28 4 7 6 412
2018 Human resources 10 52 22 4 6 6 72
2018 Financial management 11 45 28 3 9 3 57
2018 Information management 8 33 15 3 31 10 32
2018 Information technology 9 22 43 0 13 13 37
2018 Data sciences 0 45 31 9 6 9 22
2018 Policy 2 51 32 2 4 9 151
2018 Project management 10 34 37 6 4 8 77
2018 Other services to the public 9 33 17 15 14 11 45
2018 None of the above 8 27 35 5 12 13 104
2017 Client contact centre 5 31 47 8 5 3 116
2017 Compliance, inspection and enforcement 17 27 15 12 6 22 29
2017 Communications or public affairs 7 35 41 7 10 0 29
2017 Access to information and privacy 20 27 32 0 21 0 15
2017 Security 4 48 40 8 0 0 25
2017 Administration and operations 11 45 22 7 9 7 455
2017 Human resources 5 54 28 0 4 10 55
2017 Financial management 10 37 44 0 6 2 48
2017 Information management 15 26 20 8 26 4 41
2017 Information technology 16 23 49 4 7 2 50
2017 Evaluation 10 31 49 10 0 0 10
2017 Data sciences 12 49 33 0 0 5 16
2017 Policy 1 44 35 5 7 7 129
2017 Project management 5 49 35 0 2 9 91
2017 Other services to the public 11 38 28 3 9 11 62
2017 None of the above 11 37 23 6 12 11 140
2014 Client contact centre 4 34 48 7 9999 7 113
2014 Federal regulators 0 60 33 0 9999 6 16
2014 Compliance, inspection and enforcement 24 31 19 3 9999 22 26
2014 Communications or public affairs 5 27 40 6 9999 23 45
2014 Access to information and privacy 11 46 31 0 9999 12 26
2014 Security 11 22 48 4 9999 15 27
2014 Administration and operations 11 41 27 8 9999 13 466
2014 Human resources 13 20 38 8 9999 20 84
2014 Financial management 8 55 22 6 9999 10 68
2014 Procurement 0 9 74 0 9999 17 11
2014 Information management 7 30 31 14 9999 17 46
2014 Information technology 10 28 51 5 9999 6 79
2014 Evaluation 8 22 14 22 9999 34 14
2014 Other services to the public 17 23 27 16 9999 18 105
2014 None of the above 11 39 25 9 9999 16 229
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 512
2020 Compliance, inspection and enforcement 11 89 80
2020 Communications or public affairs 5 95 131
2020 Access to information and privacy 7 93 120
2020 Security 12 88 73
2020 Legal services 12 88 42
2020 Administration and operations 10 90 1928
2020 Human resources 8 92 295
2020 Financial management 3 97 169
2020 Information management 13 87 129
2020 Information technology 4 96 269
2020 Internal audit 0 100 23
2020 Evaluation 20 80 41
2020 Policy 8 92 405
2020 Project management 10 90 312
2020 Other services to the public 8 92 301
2020 None of the above 11 89 485
2019 Client contact centre 9 91 456
2019 Federal regulators 19 81 28
2019 Compliance, inspection and enforcement 14 86 95
2019 Communications or public affairs 8 92 119
2019 Access to information and privacy 7 93 124
2019 Security 19 81 73
2019 Administration and operations 11 89 1763
2019 Human resources 7 93 257
2019 Financial management 8 92 179
2019 Information management 12 88 137
2019 Information technology 7 93 268
2019 Evaluation 9 91 52
2019 Data sciences 11 89 81
2019 Policy 11 89 416
2019 Project management 13 87 300
2019 Other services to the public 12 88 304
2019 None of the above 10 90 510
2018 Client contact centre 7 93 348
2018 Health care practitioners 0 100 14
2018 Compliance, inspection and enforcement 21 79 84
2018 Communications or public affairs 14 86 102
2018 Access to information and privacy 9 91 88
2018 Security 19 81 83
2018 Legal services 0 100 28
2018 Administration and operations 13 87 1423
2018 Human resources 7 93 246
2018 Financial management 9 91 179
2018 Procurement 0 100 22
2018 Information management 16 84 118
2018 Information technology 10 90 171
2018 Internal audit 0 100 15
2018 Evaluation 22 78 27
2018 Data sciences 8 92 59
2018 Policy 6 94 347
2018 Project management 15 85 191
2018 Other services to the public 11 89 216
2018 None of the above 12 88 376

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 42 58 33
2020 Administration and operations 40 60 195
2020 Human resources 28 72 23
2020 Information management 52 48 17
2020 Policy 47 53 34
2020 Project management 54 46 31
2020 Other services to the public 47 53 23
2020 None of the above 50 50 52
2019 Client contact centre 41 59 42
2019 Compliance, inspection and enforcement 38 62 13
2019 Security 50 50 14
2019 Administration and operations 59 41 200
2019 Human resources 36 64 19
2019 Information management 67 33 17
2019 Policy 36 64 46
2019 Project management 48 52 37
2019 Other services to the public 45 55 35
2019 None of the above 60 40 52
2018 Client contact centre 40 60 26
2018 Compliance, inspection and enforcement 61 39 18
2018 Communications or public affairs 57 43 14
2018 Security 56 44 16
2018 Administration and operations 51 49 187
2018 Human resources 61 39 17
2018 Financial management 43 57 16
2018 Information management 70 30 19
2018 Information technology 55 45 18
2018 Policy 38 62 19
2018 Project management 47 53 30
2018 Other services to the public 45 55 24
2018 None of the above 57 43 46

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 55 45 33
2020 Administration and operations 66 34 195
2020 Human resources 69 31 23
2020 Information management 58 42 17
2020 Information technology 42 58 12
2020 Policy 65 35 34
2020 Project management 52 48 31
2020 Other services to the public 57 43 23
2020 None of the above 59 41 52
2019 Client contact centre 74 26 42
2019 Communications or public affairs 51 49 10
2019 Administration and operations 56 44 200
2019 Human resources 64 36 19
2019 Information management 55 45 17
2019 Information technology 50 50 18
2019 Policy 72 28 46
2019 Project management 68 32 37
2019 Other services to the public 74 26 35
2019 None of the above 53 47 52
2018 Client contact centre 74 26 26
2018 Compliance, inspection and enforcement 71 29 18
2018 Communications or public affairs 43 57 14
2018 Security 38 62 16
2018 Administration and operations 56 44 187
2018 Human resources 68 32 17
2018 Financial management 64 36 16
2018 Information management 52 48 19
2018 Information technology 53 47 18
2018 Policy 50 50 19
2018 Project management 59 41 30
2018 Other services to the public 62 38 24
2018 None of the above 68 32 46

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 195
2020 Policy 0 100 34
2020 Project management 0 100 31
2020 None of the above 9 91 52
2019 Client contact centre 0 100 42
2019 Communications or public affairs 0 100 10
2019 Administration and operations 6 94 200
2019 Information technology 0 100 18
2018 Compliance, inspection and enforcement 0 100 18
2018 Administration and operations 10 90 187
2018 None of the above 0 100 46

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 33
2020 Administration and operations 0 100 195
2020 Human resources 0 100 23
2020 Information management 0 100 17
2020 Information technology 0 100 12
2020 Policy 0 100 34
2020 Project management 0 100 31
2020 Other services to the public 0 100 23
2020 None of the above 0 100 52
2019 Client contact centre 0 100 42
2019 Compliance, inspection and enforcement 0 100 13
2019 Communications or public affairs 0 100 10
2019 Security 0 100 14
2019 Administration and operations 0 100 200
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2019 Information management 0 100 17
2019 Information technology 0 100 18
2019 Policy 0 100 46
2019 Project management 0 100 37
2019 Other services to the public 0 100 35
2019 None of the above 0 100 52
2018 Compliance, inspection and enforcement 0 100 18
2018 Communications or public affairs 0 100 14
2018 Security 0 100 16
2018 Administration and operations 0 100 187
2018 Human resources 0 100 17
2018 Financial management 0 100 16
2018 Information management 0 100 19
2018 Information technology 0 100 18
2018 Project management 0 100 30
2018 Other services to the public 0 100 24
2018 None of the above 0 100 46

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 4 96 195
2020 Information technology 0 100 12
2020 Policy 0 100 34
2019 Compliance, inspection and enforcement 0 100 13
2019 Communications or public affairs 0 100 10
2019 Security 0 100 14
2019 Administration and operations 4 96 200
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2019 Information management 0 100 17
2019 Information technology 0 100 18
2018 Compliance, inspection and enforcement 0 100 18
2018 Security 0 100 16
2018 Administration and operations 4 96 187
2018 Human resources 0 100 17
2018 Financial management 0 100 16
2018 Policy 0 100 19
2018 Other services to the public 0 100 24
2018 None of the above 0 100 46

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 5 95 195
2020 Human resources 0 100 23
2020 Information management 0 100 17
2020 Policy 0 100 34
2019 Client contact centre 14 86 42
2019 Communications or public affairs 0 100 10
2019 Security 0 100 14
2019 Administration and operations 7 93 200
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2019 Information management 0 100 17
2019 Policy 0 100 46
2019 Project management 0 100 37
2019 Other services to the public 0 100 35
2018 Communications or public affairs 0 100 14
2018 Security 0 100 16
2018 Administration and operations 4 96 187
2018 Financial management 0 100 16
2018 Information management 0 100 19
2018 Information technology 0 100 18
2018 Policy 0 100 19

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 4 96 195
2020 Information technology 0 100 12
2019 Compliance, inspection and enforcement 0 100 13
2019 Communications or public affairs 0 100 10
2019 Security 0 100 14
2019 Information technology 0 100 18
2019 Policy 0 100 46
2018 Compliance, inspection and enforcement 0 100 18
2018 Security 0 100 16
2018 Administration and operations 3 97 187
2018 Information management 0 100 19
2018 Policy 0 100 19

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 24 76 33
2020 Administration and operations 35 65 195
2020 Human resources 53 47 23
2020 Information management 51 49 17
2020 Policy 44 56 34
2020 Project management 39 61 31
2020 Other services to the public 26 74 23
2020 None of the above 42 58 52
2019 Client contact centre 25 75 41
2019 Security 42 58 14
2019 Administration and operations 29 71 197
2019 Human resources 31 69 19
2019 Information management 38 62 16
2019 Information technology 39 61 18
2019 Policy 30 70 45
2019 Project management 31 69 35
2019 Other services to the public 34 66 35
2019 None of the above 34 66 49
2018 Client contact centre 29 71 26
2018 Compliance, inspection and enforcement 26 74 18
2018 Communications or public affairs 35 65 14
2018 Administration and operations 39 61 187
2018 Financial management 38 62 16
2018 Information management 46 54 19
2018 Information technology 45 55 18
2018 Policy 36 64 19
2018 Project management 27 73 30
2018 Other services to the public 37 63 24
2018 None of the above 45 55 45

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 25 75 33
2020 Administration and operations 38 62 195
2020 Human resources 53 47 23
2020 Information management 53 47 17
2020 Information technology 42 58 12
2020 Policy 44 56 34
2020 Project management 29 71 31
2020 Other services to the public 26 74 23
2020 None of the above 27 73 52
2019 Client contact centre 50 50 41
2019 Security 35 65 14
2019 Administration and operations 33 67 197
2019 Human resources 26 74 19
2019 Information management 40 60 16
2019 Information technology 55 45 18
2019 Policy 38 62 45
2019 Project management 23 77 35
2019 Other services to the public 49 51 35
2019 None of the above 35 65 49
2018 Client contact centre 35 65 26
2018 Compliance, inspection and enforcement 55 45 18
2018 Communications or public affairs 43 57 14
2018 Administration and operations 39 61 187
2018 Human resources 28 72 17
2018 Financial management 49 51 16
2018 Information management 38 62 19
2018 Information technology 50 50 18
2018 Policy 41 59 19
2018 Project management 19 81 30
2018 Other services to the public 42 58 24
2018 None of the above 31 69 45

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 39 61 33
2020 Administration and operations 47 53 195
2020 Human resources 57 43 23
2020 Information management 65 35 17
2020 Information technology 50 50 12
2020 Policy 44 56 34
2020 Project management 45 55 31
2020 Other services to the public 53 47 23
2020 None of the above 36 64 52
2019 Client contact centre 43 57 41
2019 Compliance, inspection and enforcement 47 53 13
2019 Security 43 57 14
2019 Administration and operations 44 56 197
2019 Human resources 42 58 19
2019 Policy 42 58 45
2019 Project management 51 49 35
2019 Other services to the public 40 60 35
2019 None of the above 36 64 49
2018 Client contact centre 41 59 26
2018 Compliance, inspection and enforcement 49 51 18
2018 Communications or public affairs 65 35 14
2018 Security 51 49 16
2018 Administration and operations 46 54 187
2018 Human resources 37 63 17
2018 Financial management 33 67 16
2018 Information management 50 50 19
2018 Information technology 67 33 18
2018 Policy 46 54 19
2018 Project management 35 65 30
2018 Other services to the public 50 50 24
2018 None of the above 39 61 45

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 33
2020 Administration and operations 43 57 195
2020 Human resources 55 45 23
2020 Information management 41 59 17
2020 Information technology 50 50 12
2020 Policy 50 50 34
2020 Project management 55 45 31
2020 Other services to the public 44 56 23
2020 None of the above 42 58 52
2019 Client contact centre 43 57 41
2019 Administration and operations 40 60 197
2019 Human resources 50 50 19
2019 Information management 31 69 16
2019 Information technology 50 50 18
2019 Policy 61 39 45
2019 Project management 46 54 35
2019 Other services to the public 60 40 35
2019 None of the above 43 57 49
2018 Client contact centre 37 63 26
2018 Compliance, inspection and enforcement 57 43 18
2018 Communications or public affairs 57 43 14
2018 Security 49 51 16
2018 Administration and operations 39 61 187
2018 Human resources 61 39 17
2018 Financial management 44 56 16
2018 Information management 31 69 19
2018 Information technology 65 35 18
2018 Policy 32 68 19
2018 Project management 36 64 30
2018 Other services to the public 52 48 24
2018 None of the above 48 52 45

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 33
2020 Administration and operations 26 74 195
2020 Human resources 35 65 23
2020 Information management 47 53 17
2020 Policy 44 56 34
2020 Project management 25 75 31
2020 None of the above 27 73 52
2019 Client contact centre 22 78 41
2019 Administration and operations 29 71 197
2019 Information management 0 100 16
2019 Information technology 28 72 18
2019 Policy 38 62 45
2019 Project management 20 80 35
2019 Other services to the public 23 77 35
2019 None of the above 35 65 49
2018 Client contact centre 18 82 26
2018 Compliance, inspection and enforcement 40 60 18
2018 Communications or public affairs 36 64 14
2018 Administration and operations 30 70 187
2018 Human resources 43 57 17
2018 Information management 43 57 19
2018 Information technology 46 54 18
2018 Policy 26 74 19
2018 Project management 17 83 30
2018 Other services to the public 28 72 24
2018 None of the above 43 57 45

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 63 37 33
2020 Administration and operations 52 48 195
2020 Human resources 61 39 23
2020 Information management 58 42 17
2020 Policy 47 53 34
2020 Project management 58 42 31
2020 Other services to the public 52 48 23
2020 None of the above 42 58 52
2019 Client contact centre 44 56 41
2019 Compliance, inspection and enforcement 62 38 13
2019 Security 36 64 14
2019 Administration and operations 53 47 197
2019 Human resources 37 63 19
2019 Information management 56 44 16
2019 Information technology 67 33 18
2019 Policy 57 43 45
2019 Project management 43 57 35
2019 Other services to the public 62 38 35
2019 None of the above 49 51 49
2018 Client contact centre 53 47 26
2018 Compliance, inspection and enforcement 49 51 18
2018 Communications or public affairs 57 43 14
2018 Security 38 62 16
2018 Administration and operations 51 49 187
2018 Human resources 59 41 17
2018 Information management 36 64 19
2018 Information technology 59 41 18
2018 Policy 57 43 19
2018 Project management 50 50 30
2018 Other services to the public 55 45 24
2018 None of the above 41 59 45

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 24 76 33
2020 Administration and operations 31 69 195
2020 Human resources 53 47 23
2020 Information management 35 65 17
2020 Information technology 50 50 12
2020 Policy 27 73 34
2020 Project management 29 71 31
2020 Other services to the public 22 78 23
2020 None of the above 27 73 52
2019 Client contact centre 38 62 41
2019 Security 57 43 14
2019 Administration and operations 31 69 197
2019 Human resources 26 74 19
2019 Information management 30 70 16
2019 Information technology 39 61 18
2019 Policy 28 72 45
2019 Project management 26 74 35
2019 Other services to the public 26 74 35
2019 None of the above 30 70 49
2018 Client contact centre 29 71 26
2018 Compliance, inspection and enforcement 40 60 18
2018 Communications or public affairs 36 64 14
2018 Security 32 68 16
2018 Administration and operations 31 69 187
2018 Human resources 30 70 17
2018 Information management 35 65 19
2018 Information technology 55 45 18
2018 Policy 31 69 19
2018 Project management 17 83 30
2018 Other services to the public 37 63 24
2018 None of the above 31 69 45

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 33
2020 Information management 0 100 17
2020 Policy 0 100 34
2020 Other services to the public 0 100 23
2020 None of the above 0 100 52
2019 Compliance, inspection and enforcement 0 100 13
2019 Security 0 100 14
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2019 Information management 0 100 16
2019 Policy 0 100 45
2019 Project management 0 100 35
2019 None of the above 0 100 49
2018 Compliance, inspection and enforcement 0 100 18
2018 Communications or public affairs 0 100 14
2018 Security 0 100 16
2018 Human resources 0 100 17
2018 Financial management 0 100 16
2018 Information management 0 100 19
2018 Information technology 0 100 18
2018 Policy 0 100 19
2018 Project management 0 100 30
2018 Other services to the public 0 100 24
2018 None of the above 0 100 45

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 5 95 195
2020 Information management 0 100 17
2020 Policy 0 100 34
2019 Security 0 100 14
2019 Administration and operations 12 88 197
2019 Information management 0 100 16
2019 None of the above 14 86 49
2018 Administration and operations 8 92 187
2018 Human resources 0 100 17
2018 None of the above 11 89 45

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 12 88 195
2020 Information management 0 100 17
2019 Client contact centre 16 84 41
2019 Administration and operations 8 92 197
2019 Human resources 0 100 19
2019 Information technology 0 100 18
2018 Communications or public affairs 0 100 14
2018 Administration and operations 10 90 187
2018 None of the above 11 89 45

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 42 58 33
2020 Administration and operations 47 53 195
2020 Human resources 64 36 23
2020 Information management 43 57 17
2020 Information technology 42 58 12
2020 Policy 41 59 34
2020 Project management 49 51 31
2020 Other services to the public 66 34 23
2020 None of the above 52 48 52
2019 Client contact centre 53 47 41
2019 Compliance, inspection and enforcement 47 53 13
2019 Security 58 42 14
2019 Administration and operations 44 56 197
2019 Human resources 43 57 19
2019 Financial management 45 55 11
2019 Information management 45 55 16
2019 Information technology 50 50 18
2019 Policy 51 49 45
2019 Project management 57 43 35
2019 Other services to the public 54 46 35
2019 None of the above 52 48 49
2018 Client contact centre 41 59 26
2018 Compliance, inspection and enforcement 66 34 18
2018 Communications or public affairs 50 50 14
2018 Security 32 68 16
2018 Administration and operations 45 55 187
2018 Human resources 31 69 17
2018 Financial management 43 57 16
2018 Information management 44 56 19
2018 Information technology 62 38 18
2018 Policy 45 55 19
2018 Project management 32 68 30
2018 Other services to the public 69 31 24
2018 None of the above 57 43 45

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 21 79 195
2020 Information technology 50 50 12
2020 Policy 23 77 34
2020 Project management 23 77 31
2020 None of the above 29 71 52
2019 Client contact centre 15 85 41
2019 Administration and operations 19 81 197
2019 Human resources 32 68 19
2019 Information technology 28 72 18
2019 Policy 15 85 45
2019 Project management 23 77 35
2019 Other services to the public 26 74 35
2019 None of the above 18 82 49
2018 Client contact centre 20 80 26
2018 Administration and operations 26 74 187
2018 Policy 0 100 19
2018 Other services to the public 23 77 24
2018 None of the above 24 76 45

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 33
2020 Administration and operations 14 86 195
2020 Project management 23 77 31
2020 None of the above 10 90 52
2019 Administration and operations 16 84 197
2019 Project management 23 77 35
2019 Other services to the public 18 82 35
2019 None of the above 16 84 49
2018 Communications or public affairs 0 100 14
2018 Administration and operations 13 87 187
2018 Financial management 0 100 16
2018 Project management 17 83 30
2018 None of the above 20 80 45

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 52 48 33
2020 Administration and operations 43 57 195
2020 Human resources 52 48 23
2020 Information management 64 36 17
2020 Policy 53 47 34
2020 Project management 58 42 31
2020 Other services to the public 34 66 23
2020 None of the above 54 46 52
2019 Client contact centre 36 64 41
2019 Compliance, inspection and enforcement 45 55 13
2019 Security 57 43 14
2019 Administration and operations 54 46 197
2019 Human resources 54 46 19
2019 Financial management 54 46 11
2019 Information management 35 65 16
2019 Information technology 55 45 18
2019 Policy 61 39 45
2019 Project management 45 55 35
2019 Other services to the public 54 46 35
2019 None of the above 61 39 49
2018 Client contact centre 41 59 26
2018 Compliance, inspection and enforcement 55 45 18
2018 Communications or public affairs 50 50 14
2018 Security 54 46 16
2018 Administration and operations 57 43 186
2018 Human resources 39 61 17
2018 Financial management 65 35 16
2018 Information management 67 33 19
2018 Information technology 55 45 18
2018 Policy 52 48 19
2018 Project management 51 49 30
2018 Other services to the public 48 52 24
2018 None of the above 40 60 46

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 33
2020 Administration and operations 20 80 195
2020 Human resources 30 70 23
2020 Information management 63 37 17
2020 Policy 27 73 34
2020 Project management 29 71 31
2020 Other services to the public 22 78 23
2020 None of the above 37 63 52
2019 Client contact centre 24 76 41
2019 Administration and operations 29 71 197
2019 Information technology 33 67 18
2019 Policy 31 69 45
2019 Project management 31 69 35
2019 Other services to the public 29 71 35
2019 None of the above 21 79 49
2018 Client contact centre 28 72 26
2018 Compliance, inspection and enforcement 46 54 18
2018 Administration and operations 27 73 186
2018 Project management 40 60 30
2018 None of the above 13 87 46

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 5 95 195
2020 Policy 0 100 34
2020 Project management 0 100 31
2020 Other services to the public 0 100 23
2019 Client contact centre 0 100 41
2019 Security 0 100 14
2019 Administration and operations 7 93 197
2019 Human resources 0 100 19
2019 Information management 0 100 16
2019 Policy 19 81 45
2018 Communications or public affairs 0 100 14
2018 Administration and operations 4 96 186
2018 Project management 0 100 30

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 33
2020 Administration and operations 15 85 195
2020 Information management 34 66 17
2020 None of the above 16 84 52
2019 Client contact centre 27 73 41
2019 Administration and operations 14 86 197
2019 Human resources 0 100 19
2019 Information management 0 100 16
2019 Project management 17 83 35
2019 Other services to the public 32 68 35
2019 None of the above 30 70 49
2018 Client contact centre 29 71 26
2018 Compliance, inspection and enforcement 29 71 18
2018 Communications or public affairs 0 100 14
2018 Administration and operations 12 88 186
2018 Information management 27 73 19
2018 Information technology 0 100 18
2018 Project management 21 79 30
2018 Other services to the public 32 68 24
2018 None of the above 18 82 46

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 19 81 33
2020 Administration and operations 10 90 195
2020 Information management 33 67 17
2020 Policy 24 76 34
2020 None of the above 15 85 52
2019 Administration and operations 10 90 197
2019 Policy 19 81 45
2019 None of the above 18 82 49
2018 Client contact centre 16 84 26
2018 Communications or public affairs 0 100 14
2018 Administration and operations 9 91 186
2018 Financial management 0 100 16
2018 Information technology 0 100 18
2018 None of the above 14 86 46

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 3 97 195
2019 Administration and operations 4 96 197
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2019 Information management 0 100 16
2019 None of the above 10 90 49
2018 Communications or public affairs 0 100 14
2018 Security 0 100 16
2018 Administration and operations 4 96 186
2018 Human resources 0 100 17
2018 Financial management 0 100 16
2018 Information technology 0 100 18
2018 None of the above 0 100 46

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 14 86 195
2020 Human resources 21 79 23
2020 Policy 15 85 34
2020 Project management 20 80 31
2020 None of the above 21 79 52
2019 Client contact centre 15 85 41
2019 Security 0 100 14
2019 Administration and operations 11 89 197
2019 Financial management 0 100 11
2019 Information technology 0 100 18
2019 Policy 16 84 45
2019 None of the above 12 88 49
2018 Client contact centre 19 81 26
2018 Security 0 100 16
2018 Administration and operations 11 89 186
2018 Human resources 0 100 17
2018 Information management 31 69 19
2018 Information technology 0 100 18
2018 Other services to the public 0 100 24
2018 None of the above 16 84 46

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 11 89 195
2020 None of the above 13 87 52
2019 Client contact centre 12 88 41
2019 Compliance, inspection and enforcement 0 100 13
2019 Administration and operations 7 93 197
2019 Information management 0 100 16
2019 Policy 15 85 45
2019 None of the above 18 82 49
2018 Administration and operations 12 88 186
2018 Information technology 0 100 18
2018 None of the above 18 82 46

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 33
2020 Administration and operations 33 67 195
2020 Human resources 27 73 23
2020 Policy 23 77 34
2020 Project management 23 77 31
2020 Other services to the public 49 51 23
2020 None of the above 17 83 52
2019 Client contact centre 36 64 41
2019 Compliance, inspection and enforcement 39 61 13
2019 Administration and operations 31 69 197
2019 Human resources 41 59 19
2019 Information management 46 54 16
2019 Information technology 33 67 18
2019 Policy 20 80 45
2019 Project management 31 69 35
2019 Other services to the public 29 71 35
2019 None of the above 14 86 49
2018 Client contact centre 35 65 26
2018 Compliance, inspection and enforcement 34 66 18
2018 Communications or public affairs 35 65 14
2018 Security 39 61 16
2018 Administration and operations 26 74 186
2018 Human resources 44 56 17
2018 Information technology 39 61 18
2018 Policy 26 74 19
2018 Project management 32 68 30
2018 Other services to the public 31 69 24
2018 None of the above 35 65 46

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 189
2019 Administration and operations 12 88 189
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2018 Administration and operations 14 86 180
2018 Human resources 0 100 17
2018 None of the above 0 100 45

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 19 81 189
2019 Administration and operations 25 75 189
2019 Human resources 27 73 19
2019 None of the above 13 87 44
2018 Client contact centre 24 76 23
2018 Compliance, inspection and enforcement 36 64 17
2018 Communications or public affairs 35 65 14
2018 Administration and operations 18 82 180
2018 Human resources 28 72 17
2018 None of the above 10 90 45

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 10 90 189
2019 Administration and operations 11 89 189
2019 Information management 0 100 16
2018 Administration and operations 13 87 180
2018 Other services to the public 0 100 22

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 6 94 189
2019 Administration and operations 8 92 189
2019 Information management 0 100 16
2018 Security 0 100 16
2018 Administration and operations 10 90 180
2018 Policy 0 100 18

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 189
2019 Administration and operations 14 86 189
2019 Financial management 0 100 11
2019 Information management 0 100 16
2018 Client contact centre 0 100 23
2018 Administration and operations 13 87 180
2018 Human resources 0 100 17
2018 Policy 0 100 18
2018 None of the above 0 100 45

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 189
2019 Administration and operations 12 88 189
2019 None of the above 11 89 44
2018 Administration and operations 14 86 180
2018 Information management 34 66 17
2018 None of the above 12 88 45

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 14 86 189
2019 Administration and operations 10 90 189
2019 Information management 0 100 16
2019 None of the above 14 86 44
2018 Administration and operations 10 90 180
2018 Financial management 33 67 16

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 19 81 189
2019 Administration and operations 15 85 189
2019 Information management 0 100 16
2019 None of the above 14 86 44
2018 Administration and operations 13 87 180
2018 Financial management 0 100 16
2018 Information technology 28 72 18
2018 None of the above 16 84 45

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 17 83 189
2019 Administration and operations 13 87 189
2019 None of the above 14 86 44
2018 Administration and operations 10 90 180
2018 Financial management 0 100 16
2018 Information technology 24 76 18
2018 Project management 18 82 28
2018 None of the above 16 84 45

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 30 70 189
2019 Administration and operations 32 68 189
2019 Human resources 37 63 19
2019 None of the above 27 73 44
2018 Communications or public affairs 35 65 14
2018 Administration and operations 30 70 180
2018 Information management 35 65 17
2018 Information technology 56 44 18
2018 Policy 27 73 18
2018 Project management 32 68 28
2018 Other services to the public 43 57 22
2018 None of the above 33 67 45

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 6 94 189
2019 Administration and operations 9 91 189
2019 Human resources 0 100 19
2019 Information management 0 100 16
2019 None of the above 13 87 44
2018 Client contact centre 0 100 23
2018 Administration and operations 8 92 180
2018 Financial management 0 100 16
2018 Other services to the public 29 71 22

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 52 48 189
2019 Administration and operations 48 52 189
2019 Human resources 37 63 19
2019 Information management 59 41 16
2019 None of the above 38 62 44
2018 Client contact centre 40 60 23
2018 Compliance, inspection and enforcement 70 30 17
2018 Communications or public affairs 43 57 14
2018 Administration and operations 50 50 180
2018 Human resources 29 71 17
2018 Information management 46 54 17
2018 Information technology 71 29 18
2018 Policy 47 53 18
2018 Project management 60 40 28
2018 Other services to the public 56 44 22
2018 None of the above 64 36 45

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2018 Client contact centre 0 100 23
2018 Compliance, inspection and enforcement 0 100 17
2018 Security 0 100 16
2018 Human resources 0 100 17
2018 Information management 0 100 17
2018 Information technology 0 100 18
2018 Policy 0 100 18
2018 Other services to the public 0 100 22

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 58 42 189
2019 Administration and operations 55 45 189
2019 Human resources 42 58 19
2019 Financial management 54 46 11
2019 Information management 64 36 16
2019 None of the above 51 49 44
2018 Client contact centre 58 42 23
2018 Compliance, inspection and enforcement 30 70 17
2018 Communications or public affairs 50 50 14
2018 Security 38 62 16
2018 Administration and operations 52 48 180
2018 Human resources 61 39 17
2018 Information management 46 54 17
2018 Information technology 54 46 18
2018 Policy 61 39 18
2018 Project management 57 43 28
2018 Other services to the public 52 48 22
2018 None of the above 60 40 45

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 5 95 189
2019 Administration and operations 4 96 189
2019 Human resources 0 100 19
2019 Financial management 0 100 11
2018 Communications or public affairs 0 100 14
2018 Human resources 0 100 17
2018 Financial management 0 100 16
2018 Information management 0 100 17
2018 Policy 0 100 18
2018 Project management 0 100 28

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 10 90 189
2019 Administration and operations 8 92 189
2019 None of the above 20 80 44
2018 Administration and operations 12 88 180
2018 Policy 27 73 18
2018 Other services to the public 0 100 22

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 14 14 3 3 33 9 66 10 511
2020 Health care practitioners 10 21 18 5 5 41 0 53 17 20
2020 Federal regulators 21 25 15 0 0 24 15 75 0 20
2020 Compliance, inspection and enforcement 19 22 11 4 9 30 5 62 20 80
2020 Communications or public affairs 18 15 21 7 3 29 9 51 15 131
2020 Access to information and privacy 33 15 16 3 1 22 11 71 5 119
2020 Security 22 13 28 4 5 22 7 48 13 73
2020 Science and technology 13 20 14 0 6 28 20 62 11 15
2020 Legal services 11 12 19 0 2 50 6 52 5 42
2020 Administration and operations 23 17 18 6 4 27 6 59 15 1925
2020 Human resources 20 17 14 3 3 34 10 66 10 295
2020 Financial management 23 12 7 4 2 42 11 74 11 170
2020 Procurement 20 28 17 0 0 28 8 74 0 25
2020 Materiel management 31 24 10 14 0 13 9 70 17 22
2020 Information management 34 14 16 3 3 23 7 69 9 128
2020 Information technology 28 15 18 3 2 27 6 65 8 268
2020 Internal audit 8 31 13 0 0 33 15 75 0 23
2020 Evaluation 20 14 5 10 9 38 5 58 33 41
2020 Data sciences 20 14 14 3 4 33 12 61 14 88
2020 Policy 12 12 13 6 3 46 8 51 20 406
2020 Project management 19 12 18 7 3 33 8 53 17 313
2020 Other services to the public 24 15 15 5 5 27 10 62 15 299
2020 None of the above 21 15 18 7 4 27 8 55 17 482
2019 Client contact centre 21 14 17 4 5 28 10 58 14 457
2019 Health care practitioners 23 8 8 8 0 38 15 66 17 25
2019 Federal regulators 25 18 26 7 4 16 4 54 14 28
2019 Compliance, inspection and enforcement 14 14 25 8 5 27 7 41 21 95
2019 Communications or public affairs 21 14 22 5 1 31 7 56 9 119
2019 Access to information and privacy 34 14 14 2 2 24 11 73 5 124
2019 Security 16 21 25 10 5 17 7 48 20 74
2019 Science and technology 26 13 12 5 5 27 12 63 18 16
2019 Legal services 21 13 18 8 0 37 4 57 13 29
2019 Administration and operations 20 15 20 7 5 26 8 53 18 1760
2019 Human resources 19 19 21 4 3 27 7 58 10 256
2019 Financial management 20 16 17 2 3 30 12 62 8 179
2019 Procurement 17 4 36 15 0 27 0 30 21 20
2019 Materiel management 37 19 20 0 0 18 6 74 0 19
2019 Information management 18 16 23 3 3 29 9 54 9 138
2019 Information technology 26 14 16 5 4 27 8 61 15 269
2019 Internal audit 27 16 12 0 0 37 8 78 0 26
2019 Evaluation 12 10 16 2 20 30 10 36 37 52
2019 Data sciences 14 18 15 8 7 28 9 51 25 81
2019 Policy 12 13 16 7 6 35 11 46 24 419
2019 Project management 16 11 21 7 7 28 10 43 22 301
2019 Other services to the public 26 15 15 7 5 24 9 60 18 305
2019 None of the above 23 14 20 4 5 24 11 56 13 511
2018 Client contact centre 17 15 20 3 4 33 7 55 12 345
2018 Health care practitioners 32 8 24 0 0 36 0 62 0 13
2018 Federal regulators 35 25 19 16 0 0 5 63 17 18
2018 Compliance, inspection and enforcement 17 9 25 6 10 26 7 40 24 85
2018 Communications or public affairs 17 19 16 2 4 30 12 62 10 100
2018 Access to information and privacy 38 21 18 4 2 18 0 71 7 88
2018 Security 22 20 23 7 6 18 4 53 17 84
2018 Legal services 13 11 17 14 0 35 11 44 25 28
2018 Administration and operations 18 20 23 6 5 23 6 53 16 1422
2018 Human resources 17 16 19 1 3 34 10 59 8 245
2018 Financial management 25 15 18 3 1 31 9 65 5 179
2018 Procurement 13 18 20 9 6 24 10 47 22 22
2018 Materiel management 30 7 30 0 0 26 7 56 0 13
2018 Information management 24 17 21 5 4 25 4 58 12 118
2018 Information technology 17 15 23 5 4 32 3 50 14 173
2018 Internal audit 7 13 6 0 0 67 7 76 0 15
2018 Evaluation 11 7 23 17 7 32 3 27 38 27
2018 Data sciences 26 10 17 5 3 24 15 59 13 58
2018 Policy 14 14 21 5 3 35 7 49 14 346
2018 Project management 13 14 22 9 7 30 5 42 24 190
2018 Other services to the public 22 19 17 5 7 22 9 59 17 214
2018 None of the above 19 12 24 4 7 27 7 47 17 376
2017 Client contact centre 18 16 18 4 6 30 8 55 16 354
2017 Health care practitioners 16 36 12 6 0 30 0 75 8 17
2017 Federal regulators 21 7 40 0 7 13 13 37 9 15
2017 Compliance, inspection and enforcement 11 27 17 6 5 25 9 59 15 83
2017 Communications or public affairs 17 14 16 5 4 26 17 56 16 97
2017 Access to information and privacy 38 16 18 3 3 11 11 69 8 64
2017 Security 17 20 17 8 4 24 10 56 18 74
2017 Legal services 19 19 14 0 0 14 34 73 0 18
2017 Administration and operations 19 19 20 7 5 23 9 55 17 1585
2017 Human resources 19 19 14 3 1 29 15 68 7 208
2017 Financial management 23 19 12 3 3 31 10 71 9 180
2017 Procurement 12 32 13 5 0 34 4 71 8 23
2017 Materiel management 34 24 11 6 6 13 5 70 16 17
2017 Information management 22 15 12 6 5 32 8 62 19 132
2017 Information technology 17 16 23 3 5 27 9 51 12 208
2017 Internal audit 18 28 12 0 0 30 12 79 0 17
2017 Evaluation 16 18 30 0 9 18 10 46 13 33
2017 Data sciences 28 21 5 5 4 18 18 77 14 51
2017 Policy 14 11 19 4 2 39 10 50 13 312
2017 Project management 13 16 19 7 6 28 11 48 21 231
2017 Other services to the public 19 17 16 4 6 31 7 58 16 287
2017 None of the above 20 16 20 6 6 22 9 52 18 532
2014 Client contact centre 23 17 16 4 3 26 12 64 11 339
2014 Health care practitioners 35 13 20 6 0 21 4 65 8 20
2014 Federal regulators 18 16 13 8 8 33 5 54 26 39
2014 Compliance, inspection and enforcement 13 15 20 8 3 34 7 47 19 97
2014 Communications or public affairs 13 17 20 3 5 30 13 51 13 125
2014 Access to information and privacy 21 16 15 8 1 19 20 60 15 80
2014 Security 20 17 20 4 8 23 9 54 17 82
2014 Science and technology 16 20 15 5 13 20 10 52 27 20
2014 Legal services 17 5 13 10 19 32 4 34 45 21
2014 Administration and operations 20 17 18 6 5 26 9 56 16 1612
2014 Human resources 20 15 13 4 2 38 9 65 11 200
2014 Financial management 15 19 16 2 4 29 14 61 11 193
2014 Procurement 15 0 33 12 10 30 0 22 31 21
2014 Materiel management 37 8 16 0 8 22 8 65 12 13
2014 Information management 20 17 19 10 7 21 6 51 24 161
2014 Information technology 22 17 14 6 6 27 9 60 18 256
2014 Internal audit 13 17 13 0 6 38 13 61 13 16
2014 Evaluation 16 14 13 9 8 32 8 49 29 60
2014 Other services to the public 17 18 21 7 6 23 8 50 19 560
2014 None of the above 19 14 19 6 5 30 8 54 16 825

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 27 14 3 3 12 1 77 6 512
2020 Health care practitioners 33 46 15 0 6 0 0 79 6 19
2020 Federal regulators 30 30 21 5 4 10 0 66 11 20
2020 Compliance, inspection and enforcement 31 26 11 6 8 18 0 70 16 79
2020 Communications or public affairs 33 30 16 4 2 13 1 73 8 131
2020 Access to information and privacy 53 23 13 2 1 6 3 83 3 120
2020 Security 37 21 25 8 1 8 0 63 10 73
2020 Science and technology 26 42 7 6 0 19 0 84 7 15
2020 Legal services 21 36 17 0 5 21 0 72 6 42
2020 Administration and operations 38 28 15 5 3 9 1 73 10 1927
2020 Human resources 41 30 13 3 2 10 2 80 6 294
2020 Financial management 42 30 7 3 2 16 1 86 6 170
2020 Procurement 36 36 24 0 0 4 0 75 0 25
2020 Materiel management 46 23 18 5 0 9 0 75 6 22
2020 Information management 46 22 12 6 1 12 2 79 7 129
2020 Information technology 39 26 17 2 1 13 2 76 4 270
2020 Internal audit 43 38 10 4 0 4 0 85 5 23
2020 Evaluation 42 24 7 10 5 12 0 75 16 41
2020 Data sciences 35 22 16 1 4 19 3 73 7 88
2020 Policy 27 34 18 5 1 14 1 71 7 406
2020 Project management 34 23 18 6 2 16 2 69 9 313
2020 Other services to the public 37 27 15 5 3 10 2 73 10 299
2020 None of the above 36 24 19 5 3 12 1 69 9 484
2019 Client contact centre 34 25 15 3 5 16 2 72 9 456
2019 Health care practitioners 50 12 16 4 0 18 0 75 5 25
2019 Federal regulators 39 25 18 7 4 7 0 69 12 28
2019 Compliance, inspection and enforcement 30 26 21 5 5 11 1 64 12 95
2019 Communications or public affairs 43 27 19 2 1 8 0 77 3 118
2019 Access to information and privacy 50 21 13 3 1 13 0 81 4 124
2019 Security 30 26 24 8 3 8 1 62 12 73
2019 Science and technology 38 26 12 5 5 14 0 73 13 16
2019 Legal services 33 31 7 4 0 25 0 85 5 29
2019 Administration and operations 36 28 15 6 3 10 1 72 11 1762
2019 Human resources 34 32 18 2 2 11 0 75 5 257
2019 Financial management 37 28 13 3 2 14 2 78 6 178
2019 Procurement 33 9 27 15 0 15 0 50 18 20
2019 Materiel management 48 20 16 10 0 0 6 72 11 19
2019 Information management 34 28 16 5 1 13 1 73 8 137
2019 Information technology 38 22 16 6 3 14 1 71 11 268
2019 Internal audit 49 20 11 4 0 15 0 81 5 26
2019 Evaluation 28 23 17 11 13 6 2 55 26 52
2019 Data sciences 39 28 8 8 2 13 1 78 13 81
2019 Policy 30 29 17 7 4 12 1 68 12 419
2019 Project management 29 23 18 7 6 14 4 63 15 301
2019 Other services to the public 42 20 14 5 5 12 2 72 12 304
2019 None of the above 35 24 20 4 4 12 1 68 9 511
2018 Client contact centre 30 25 15 5 4 21 1 70 11 346
2018 Health care practitioners 38 44 7 0 0 12 0 92 0 14
2018 Federal regulators 45 22 16 11 0 0 5 71 12 18
2018 Compliance, inspection and enforcement 28 30 20 7 4 11 0 65 12 84
2018 Communications or public affairs 33 40 13 3 2 9 1 80 5 100
2018 Access to information and privacy 49 28 11 1 4 8 0 83 5 89
2018 Security 32 27 22 7 2 8 1 66 10 84
2018 Legal services 20 29 18 7 0 18 8 65 10 28
2018 Administration and operations 32 30 18 5 4 8 1 69 11 1419
2018 Human resources 32 35 14 1 3 15 1 78 5 245
2018 Financial management 37 30 16 2 1 14 1 79 2 179
2018 Procurement 17 39 20 10 4 9 0 61 16 22
2018 Materiel management 37 14 23 7 0 20 0 63 9 13
2018 Information management 36 31 16 7 1 9 0 73 9 118
2018 Information technology 28 33 19 4 3 12 1 71 8 172
2018 Internal audit 33 41 6 0 0 19 0 92 0 15
2018 Evaluation 23 23 21 14 7 12 0 52 24 27
2018 Data sciences 39 26 13 5 5 12 0 74 11 59
2018 Policy 27 29 21 6 2 13 1 65 10 346
2018 Project management 23 32 17 8 5 14 2 65 15 190
2018 Other services to the public 39 26 17 4 7 7 1 70 12 214
2018 None of the above 30 23 20 5 7 14 1 62 14 373
2017 Client contact centre 27 26 19 5 4 16 2 65 12 352
2017 Health care practitioners 19 52 0 6 0 24 0 93 7 17
2017 Federal regulators 34 20 26 13 0 7 0 58 14 15
2017 Compliance, inspection and enforcement 27 33 24 2 3 9 1 67 6 84
2017 Communications or public affairs 28 22 20 2 5 16 7 65 9 97
2017 Access to information and privacy 43 23 15 2 2 11 5 78 4 64
2017 Security 30 30 25 3 3 8 1 66 6 74
2017 Legal services 36 23 19 0 0 5 17 76 0 18
2017 Administration and operations 33 29 18 6 4 9 2 69 11 1583
2017 Human resources 33 32 16 2 1 12 4 77 4 208
2017 Financial management 34 34 14 2 3 13 0 78 5 181
2017 Procurement 32 48 8 0 0 12 0 91 0 22
2017 Materiel management 57 25 5 6 6 0 0 82 13 17
2017 Information management 33 29 10 6 4 17 1 76 12 132
2017 Information technology 25 26 24 3 4 17 3 62 9 208
2017 Internal audit 42 40 12 0 0 0 6 87 0 17
2017 Evaluation 25 27 21 3 9 11 3 61 14 33
2017 Data sciences 38 27 7 4 4 13 7 81 9 51
2017 Policy 28 27 18 3 2 18 2 70 7 312
2017 Project management 28 23 19 8 5 15 2 62 15 232
2017 Other services to the public 35 25 17 6 4 13 1 70 11 286
2017 None of the above 31 28 18 4 5 12 2 69 10 531
2014 Client contact centre 34 27 14 4 3 15 2 74 9 339
2014 Health care practitioners 44 31 10 0 0 15 0 88 0 20
2014 Federal regulators 31 18 11 13 8 18 2 61 26 39
2014 Compliance, inspection and enforcement 25 25 17 9 3 20 1 64 15 97
2014 Communications or public affairs 27 26 20 2 2 21 2 68 6 125
2014 Access to information and privacy 36 32 14 8 1 6 2 75 10 80
2014 Security 27 24 27 4 5 10 2 59 10 82
2014 Science and technology 16 25 11 5 13 30 0 58 27 20
2014 Legal services 22 24 9 15 14 16 0 56 34 21
2014 Administration and operations 33 26 18 5 3 14 2 69 10 1611
2014 Human resources 25 30 16 3 2 24 0 72 7 199
2014 Financial management 23 36 20 1 2 16 1 72 3 193
2014 Procurement 20 23 25 6 6 21 0 54 15 21
2014 Materiel management 37 14 16 8 0 24 0 68 11 13
2014 Information management 34 24 17 8 6 10 1 65 16 161
2014 Information technology 27 26 17 4 6 17 2 66 13 256
2014 Internal audit 6 36 6 13 6 26 6 63 28 16
2014 Evaluation 33 22 10 10 8 17 0 66 22 60
2014 Other services to the public 31 28 19 7 3 11 1 67 12 560
2014 None of the above 31 25 19 5 3 16 1 67 10 824
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 512
2020 Compliance, inspection and enforcement 12 88 80
2020 Communications or public affairs 9 91 131
2020 Security 8 92 73
2020 Administration and operations 8 92 1923
2020 Human resources 4 96 295
2020 Financial management 7 93 170
2020 Materiel management 0 100 22
2020 Information management 11 89 128
2020 Information technology 5 95 270
2020 Internal audit 0 100 23
2020 Evaluation 15 85 41
2020 Data sciences 8 92 88
2020 Policy 7 93 406
2020 Project management 10 90 312
2020 Other services to the public 9 91 300
2020 None of the above 7 93 481
2019 Client contact centre 6 94 455
2019 Compliance, inspection and enforcement 11 89 95
2019 Communications or public affairs 6 94 118
2019 Access to information and privacy 5 95 124
2019 Security 9 91 74
2019 Science and technology 0 100 14
2019 Administration and operations 8 92 1760
2019 Human resources 5 95 255
2019 Financial management 6 94 179
2019 Procurement 0 100 20
2019 Information management 10 90 137
2019 Information technology 6 94 268
2019 Evaluation 9 91 52
2019 Data sciences 8 92 81
2019 Policy 6 94 419
2019 Project management 9 91 299
2019 Other services to the public 7 93 305
2019 None of the above 6 94 506
2018 Client contact centre 5 95 348
2018 Health care practitioners 0 100 14
2018 Compliance, inspection and enforcement 14 86 84
2018 Communications or public affairs 7 93 102
2018 Access to information and privacy 6 94 89
2018 Legal services 0 100 28
2018 Administration and operations 7 93 1416
2018 Human resources 3 97 244
2018 Financial management 3 97 180
2018 Procurement 0 100 22
2018 Materiel management 0 100 13
2018 Information management 13 87 118
2018 Information technology 4 96 172
2018 Internal audit 0 100 15
2018 Data sciences 8 92 58
2018 Policy 5 95 345
2018 Project management 9 91 190
2018 Other services to the public 7 93 216
2018 None of the above 8 92 375

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 36 64 28
2020 Communications or public affairs 42 58 12
2020 Administration and operations 28 72 147
2020 Information management 50 50 14
2020 Policy 37 63 27
2020 Project management 49 51 31
2020 Other services to the public 23 77 26
2020 None of the above 44 56 33
2019 Client contact centre 25 75 29
2019 Administration and operations 35 65 143
2019 Human resources 34 66 14
2019 Information management 39 61 13
2019 Information technology 54 46 15
2019 Policy 33 67 25
2019 Project management 41 59 27
2019 Other services to the public 29 71 20
2019 None of the above 41 59 30
2018 Client contact centre 31 69 16
2018 Administration and operations 33 67 102
2018 Information management 53 47 15
2018 Policy 48 52 17
2018 Project management 47 53 17
2018 Other services to the public 42 58 15
2018 None of the above 32 68 29

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 71 29 147
2020 Policy 78 22 27
2020 Project management 74 26 31
2020 Other services to the public 77 23 26
2019 Client contact centre 69 31 29
2019 Administration and operations 81 19 143
2019 Project management 66 34 27
2019 None of the above 80 20 30
2018 Administration and operations 74 26 102
2018 Information management 60 40 15
2018 Policy 64 36 17
2018 Project management 70 30 17
2018 None of the above 85 15 29

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 10
2020 Administration and operations 3 97 147
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2020 Policy 0 100 27
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 6 94 143
2019 Policy 0 100 25
2019 Project management 0 100 27
2019 Other services to the public 0 100 20
2019 None of the above 0 100 30
2018 Client contact centre 0 100 16
2018 Compliance, inspection and enforcement 0 100 12
2018 Policy 0 100 17
2018 Other services to the public 0 100 15
2018 None of the above 0 100 29

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 28
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Administration and operations 0 100 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 Policy 0 100 27
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2020 None of the above 0 100 33
2019 Client contact centre 0 100 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 Policy 0 100 25
2019 Project management 0 100 27
2019 Other services to the public 0 100 20
2019 None of the above 0 100 30
2018 Client contact centre 0 100 16
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 102
2018 Information management 0 100 15
2018 Policy 0 100 17
2018 Project management 0 100 17
2018 Other services to the public 0 100 15
2018 None of the above 0 100 29

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 4 96 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2019 Administration and operations 8 92 143
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 Policy 0 100 25
2019 Project management 0 100 27
2018 Client contact centre 0 100 16
2018 Administration and operations 7 93 102
2018 Information management 0 100 15
2018 Project management 0 100 17

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 10 90 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 None of the above 0 100 33
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 8 92 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Project management 0 100 27
2019 Other services to the public 0 100 20
2018 Client contact centre 0 100 16
2018 Information management 0 100 15

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 9 91 147
2020 Human resources 0 100 11
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 Other services to the public 19 81 26
2020 None of the above 0 100 33
2019 Administration and operations 5 95 143
2019 Information technology 0 100 15
2018 Client contact centre 32 68 16
2018 Administration and operations 8 92 102
2018 Information management 0 100 15

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 36 64 28
2020 Compliance, inspection and enforcement 52 48 10
2020 Communications or public affairs 41 59 12
2020 Administration and operations 43 57 147
2020 Information management 43 57 14
2020 Information technology 62 38 13
2020 Policy 22 78 27
2020 Project management 36 64 31
2020 Other services to the public 49 51 26
2020 None of the above 29 71 33
2019 Client contact centre 31 69 29
2019 Administration and operations 36 64 143
2019 Policy 29 71 25
2019 Project management 30 70 27
2019 Other services to the public 31 69 20
2019 None of the above 30 70 30
2018 Client contact centre 31 69 16
2018 Administration and operations 28 72 101
2018 Other services to the public 38 62 15
2018 None of the above 25 75 29

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 26 74 28
2020 Administration and operations 26 74 147
2020 Policy 18 82 27
2020 Project management 32 68 31
2020 Other services to the public 38 62 26
2020 None of the above 16 84 33
2019 Client contact centre 25 75 29
2019 Administration and operations 33 67 143
2019 Policy 44 56 25
2019 Other services to the public 27 73 20
2019 None of the above 27 73 30
2018 Client contact centre 37 63 16
2018 Administration and operations 19 81 101
2018 Other services to the public 32 68 15
2018 None of the above 28 72 29

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 28
2020 Administration and operations 21 79 147
2020 Other services to the public 39 61 26
2020 None of the above 16 84 33
2019 Client contact centre 24 76 29
2019 Administration and operations 26 74 143
2019 None of the above 17 83 30
2018 Client contact centre 45 55 16
2018 Administration and operations 20 80 101

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 6 94 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Policy 0 100 27
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 9 91 143
2019 Human resources 0 100 14
2019 Project management 0 100 27
2019 None of the above 0 100 30
2018 Client contact centre 0 100 16
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 5 95 101
2018 None of the above 0 100 29

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 22 78 147
2020 Human resources 48 52 11
2020 Policy 37 63 27
2020 Project management 39 61 31
2020 Other services to the public 31 69 26
2020 None of the above 21 79 33
2019 Administration and operations 28 72 143
2019 Human resources 35 65 14
2019 Information technology 33 67 15
2019 Policy 56 44 25
2019 Other services to the public 25 75 20
2019 None of the above 25 75 30
2018 Administration and operations 25 75 101
2018 Information management 32 68 15
2018 None of the above 27 73 29

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 57 43 12
2020 Administration and operations 14 86 147
2020 Policy 23 77 27
2020 Project management 48 52 31
2020 Other services to the public 19 81 26
2020 None of the above 25 75 33
2019 Client contact centre 21 79 29
2019 Administration and operations 24 76 143
2019 Policy 19 81 25
2019 Project management 26 74 27
2019 None of the above 33 67 30
2018 Administration and operations 19 81 101
2018 Policy 36 64 17
2018 Other services to the public 34 66 15
2018 None of the above 30 70 29

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Administration and operations 6 94 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 Policy 0 100 27
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2020 None of the above 0 100 33
2019 Administration and operations 4 96 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Project management 0 100 27
2018 Client contact centre 0 100 16
2018 Policy 0 100 17

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 10
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 Policy 0 100 27
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2020 None of the above 0 100 33
2019 Compliance, inspection and enforcement 0 100 10
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 Other services to the public 0 100 20
2019 None of the above 0 100 30
2018 Client contact centre 0 100 16
2018 Project management 0 100 17
2018 Other services to the public 0 100 15

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 147
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Policy 19 81 27
2020 Project management 19 81 31
2020 None of the above 15 85 33
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 8 92 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2018 Client contact centre 0 100 16
2018 Administration and operations 11 89 101
2018 Information management 0 100 15
2018 Policy 0 100 17

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 39 61 28
2020 Administration and operations 14 86 147
2020 Financial management 42 58 12
2020 Information technology 0 100 13
2020 Project management 48 52 31
2020 Other services to the public 18 82 26
2020 None of the above 26 74 33
2019 Client contact centre 21 79 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 21 79 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Project management 23 77 27
2019 Other services to the public 34 66 20
2018 Administration and operations 18 82 101

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 28
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Policy 0 100 27
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2020 None of the above 0 100 33
2019 Client contact centre 0 100 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 0 100 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 Policy 0 100 25
2019 Other services to the public 0 100 20
2018 Client contact centre 0 100 16
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 101
2018 Information management 0 100 15
2018 Policy 0 100 17
2018 Project management 0 100 17
2018 Other services to the public 0 100 15
2018 None of the above 0 100 29

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 28
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Administration and operations 9 91 147
2020 Human resources 0 100 11
2020 Policy 30 70 27
2020 Project management 0 100 31
2020 Other services to the public 19 81 26
2020 None of the above 17 83 33
2019 Client contact centre 18 82 29
2019 Administration and operations 14 86 143
2019 Policy 23 77 25
2019 Project management 21 79 27
2018 Administration and operations 15 85 101
2018 Project management 34 66 17

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 28
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Administration and operations 0 100 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Information technology 0 100 13
2020 Policy 0 100 27
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2020 None of the above 0 100 33
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 0 100 143
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 Policy 0 100 25
2019 Project management 0 100 27
2019 Other services to the public 0 100 20
2019 None of the above 0 100 30
2018 Client contact centre 0 100 16
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 101
2018 Information management 0 100 15
2018 Policy 0 100 17
2018 Project management 0 100 17
2018 Other services to the public 0 100 15
2018 None of the above 0 100 29

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 28
2020 Administration and operations 17 83 147
2020 Information management 50 50 14
2020 Project management 17 83 31
2020 Other services to the public 23 77 26
2020 None of the above 27 73 33
2019 Client contact centre 17 83 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 22 78 143
2019 Information management 45 55 13
2019 None of the above 16 84 30
2018 Administration and operations 18 82 101
2018 Information management 36 64 15
2018 Policy 0 100 17
2018 None of the above 29 71 29

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 24 76 28
2020 Administration and operations 21 79 147
2020 Information management 44 56 14
2020 Policy 26 74 27
2020 Project management 22 78 31
2020 Other services to the public 34 66 26
2020 None of the above 26 74 33
2019 Client contact centre 34 66 29
2019 Administration and operations 28 72 141
2019 Information technology 33 67 15
2019 Policy 34 66 24
2019 Project management 29 71 27
2019 Other services to the public 25 75 20
2019 None of the above 38 62 29
2018 Administration and operations 27 73 102
2018 Policy 42 58 17
2018 Project management 36 64 17
2018 Other services to the public 40 60 15
2018 None of the above 23 77 29

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 7 93 147
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2020 Policy 18 82 27
2020 Project management 16 84 31
2020 None of the above 21 79 33
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 14 86 141
2019 Project management 22 78 27
2019 None of the above 0 100 29
2018 Administration and operations 11 89 102
2018 Information management 0 100 15
2018 Project management 29 71 17
2018 Other services to the public 34 66 15

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Project management 0 100 31
2020 Other services to the public 0 100 26
2019 Client contact centre 0 100 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 4 96 141
2019 Human resources 0 100 14
2019 Information management 0 100 13
2019 Information technology 0 100 15
2019 None of the above 0 100 29
2018 Information management 0 100 15
2018 Policy 0 100 17
2018 Project management 0 100 17
2018 Other services to the public 0 100 15
2018 None of the above 0 100 29

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 51 49 10
2020 Communications or public affairs 0 100 12
2020 Administration and operations 12 88 147
2020 Policy 0 100 27
2020 Other services to the public 24 76 26
2020 None of the above 18 82 33
2019 Client contact centre 17 83 29
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 13 87 141
2019 None of the above 17 83 29
2018 Administration and operations 16 84 102

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 28
2020 Compliance, inspection and enforcement 0 100 10
2020 Communications or public affairs 0 100 12
2020 Financial management 0 100 12
2020 Information management 0 100 14
2020 Other services to the public 0 100 26
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 5 95 141
2019 Human resources 0 100 14
2019 Policy 20 80 24
2019 Project management 0 100 27
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 8 92 102

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 3 97 147
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 5 95 141
2019 Human resources 0 100 14
2019 Information technology 0 100 15
2019 Other services to the public 0 100 20
2018 Compliance, inspection and enforcement 0 100 12
2018 Policy 0 100 17

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 10 90 147
2020 Other services to the public 0 100 26
2020 None of the above 25 75 33
2019 Administration and operations 10 90 141
2019 Information technology 0 100 15
2018 Other services to the public 0 100 15

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 9 91 147
2020 Information management 0 100 14
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 6 94 141
2019 Information technology 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 14 86 102
2018 Other services to the public 0 100 15
2018 None of the above 15 85 29

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 47 53 28
2020 Administration and operations 55 45 147
2020 Financial management 50 50 12
2020 Information management 49 51 14
2020 Information technology 53 47 13
2020 Policy 45 55 27
2020 Project management 64 36 31
2020 Other services to the public 46 54 26
2020 None of the above 49 51 33
2019 Client contact centre 56 44 29
2019 Administration and operations 52 48 141
2019 Human resources 58 42 14
2019 Information management 54 46 13
2019 Information technology 54 46 15
2019 Policy 34 66 24
2019 Project management 52 48 27
2019 Other services to the public 51 49 20
2019 None of the above 38 62 29
2018 Client contact centre 47 53 16
2018 Compliance, inspection and enforcement 58 42 12
2018 Administration and operations 54 46 102
2018 Information management 52 48 15
2018 Policy 35 65 17
2018 Project management 42 58 17
2018 Other services to the public 60 40 15
2018 None of the above 52 48 29

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 6 94 142
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2019 Administration and operations 7 93 128
2019 Other services to the public 0 100 19
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 6 94 98
2018 Other services to the public 0 100 12

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 19 81 142
2020 Information technology 0 100 13
2019 Administration and operations 13 87 128
2018 Administration and operations 14 86 98
2018 Project management 37 63 16

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2019 Administration and operations 6 94 128
2019 Information technology 0 100 15
2019 Other services to the public 0 100 19
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 8 92 98
2018 Project management 0 100 16
2018 Other services to the public 0 100 12
2018 None of the above 0 100 28

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 4 96 142
2020 Human resources 0 100 11
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2019 Human resources 0 100 12
2019 Information technology 0 100 15
2019 Other services to the public 0 100 19
2018 Client contact centre 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Information management 0 100 14
2018 Other services to the public 0 100 12
2018 None of the above 0 100 28

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 4 96 128
2019 Information technology 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Information management 0 100 14
2018 Policy 0 100 17

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 6 94 142
2020 Financial management 0 100 12
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 6 94 128
2019 Human resources 0 100 12
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 7 93 98
2018 Policy 0 100 17
2018 Project management 0 100 16
2018 Other services to the public 0 100 12

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 142
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 11 89 128
2019 Human resources 0 100 12
2018 Client contact centre 0 100 15
2018 Administration and operations 7 93 98

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 21 79 142
2019 Administration and operations 18 82 128
2019 Information technology 33 67 15
2018 Administration and operations 14 86 98

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 142
2020 Human resources 55 45 11
2020 Information technology 0 100 13
2019 Administration and operations 12 88 128
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 10 90 98

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 21 79 142
2020 Human resources 46 54 11
2020 Information technology 46 54 13
2019 Administration and operations 25 75 128
2019 Information technology 40 60 15
2019 Other services to the public 27 73 19
2018 Administration and operations 24 76 98
2018 Project management 37 63 16
2018 None of the above 20 80 28

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 4 96 142
2019 Administration and operations 9 91 128
2018 Client contact centre 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 10 90 98
2018 Policy 0 100 17

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 47 53 142
2020 Human resources 54 46 11
2020 Financial management 58 42 12
2020 Information technology 53 47 13
2019 Administration and operations 49 51 128
2019 Other services to the public 43 57 19
2018 Client contact centre 42 58 15
2018 Compliance, inspection and enforcement 59 41 12
2018 Administration and operations 53 47 98
2018 Information management 47 53 14
2018 Policy 46 54 17
2018 Project management 62 38 16
2018 None of the above 41 59 28

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Information technology 0 100 13
2019 Compliance, inspection and enforcement 0 100 10
2019 Human resources 0 100 12
2019 Information technology 0 100 15
2018 Client contact centre 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Information management 0 100 14
2018 Project management 0 100 16
2018 Other services to the public 0 100 12

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 50 50 12
2020 Administration and operations 65 35 142
2020 Financial management 58 42 12
2020 Information technology 61 39 13
2019 Compliance, inspection and enforcement 51 49 10
2019 Administration and operations 57 43 128
2019 Human resources 59 41 12
2019 Information technology 59 41 15
2019 Other services to the public 63 37 19
2018 Client contact centre 35 65 15
2018 Compliance, inspection and enforcement 58 42 12
2018 Administration and operations 61 39 98
2018 Information management 42 58 14
2018 Policy 64 36 17
2018 Project management 50 50 16
2018 Other services to the public 59 41 12
2018 None of the above 69 31 28

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 4 96 142
2020 Financial management 0 100 12
2020 Information technology 0 100 13
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 4 96 128
2019 Human resources 0 100 12
2019 Information technology 0 100 15
2018 Client contact centre 0 100 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Information management 0 100 14
2018 Policy 0 100 17
2018 Project management 0 100 16

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 8 92 142
2019 Compliance, inspection and enforcement 0 100 10
2019 Administration and operations 10 90 128
2019 Human resources 0 100 12
2019 Information technology 0 100 15
2018 Client contact centre 41 59 15
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 14 86 98

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 18 13 2 3 30 6 72 8 512
2020 Health care practitioners 10 21 18 0 5 40 5 57 10 20
2020 Federal regulators 21 10 30 10 9 9 10 38 24 20
2020 Compliance, inspection and enforcement 19 18 11 6 8 30 9 60 22 80
2020 Communications or public affairs 19 15 18 6 3 33 6 56 15 131
2020 Access to information and privacy 39 11 16 1 0 26 7 75 1 120
2020 Security 18 19 33 1 3 20 5 50 6 73
2020 Science and technology 19 28 14 13 0 19 7 64 17 15
2020 Legal services 12 13 24 0 0 48 3 50 0 41
2020 Administration and operations 23 18 18 4 4 29 5 61 11 1923
2020 Human resources 23 19 15 1 2 33 7 70 5 293
2020 Financial management 25 15 8 2 2 40 8 76 8 169
2020 Procurement 24 24 13 0 0 36 4 79 0 25
2020 Materiel management 31 28 23 0 0 14 4 72 0 22
2020 Information management 34 16 14 1 4 26 5 73 7 129
2020 Information technology 26 14 22 1 2 28 7 61 5 269
2020 Internal audit 13 26 13 0 0 37 11 75 0 23
2020 Evaluation 17 12 10 7 7 45 2 55 27 41
2020 Data sciences 27 15 14 6 3 26 9 65 14 87
2020 Policy 13 13 14 3 3 48 7 57 12 407
2020 Project management 21 10 20 5 3 33 8 53 13 308
2020 Other services to the public 25 14 17 4 5 28 7 60 14 300
2020 None of the above 23 17 17 4 4 30 7 63 11 484
2019 Client contact centre 24 14 20 2 2 28 10 61 7 457
2019 Health care practitioners 28 12 8 0 0 42 11 83 0 25
2019 Federal regulators 29 11 36 0 0 21 4 53 0 27
2019 Compliance, inspection and enforcement 16 11 27 4 3 33 5 44 12 95
2019 Communications or public affairs 23 13 22 1 1 35 7 60 3 120
2019 Access to information and privacy 37 12 10 3 2 26 10 76 8 122
2019 Security 16 18 27 5 3 23 8 49 12 74
2019 Science and technology 26 13 18 5 0 32 5 62 9 16
2019 Legal services 14 16 33 0 0 33 4 48 0 29
2019 Administration and operations 22 15 19 4 4 28 8 58 12 1755
2019 Human resources 23 18 21 2 1 28 7 64 4 257
2019 Financial management 21 18 16 1 3 30 12 66 7 178
2019 Procurement 22 11 40 0 0 26 0 45 0 20
2019 Materiel management 47 9 27 0 6 6 6 63 7 19
2019 Information management 21 14 21 2 3 33 7 57 9 138
2019 Information technology 26 13 19 4 1 30 7 62 9 268
2019 Internal audit 27 16 16 0 0 38 4 73 0 26
2019 Evaluation 14 8 19 0 13 34 12 40 24 52
2019 Data sciences 21 20 13 7 3 28 8 64 16 81
2019 Policy 13 13 17 5 2 40 9 52 14 418
2019 Project management 19 12 21 4 2 32 9 53 11 299
2019 Other services to the public 29 13 17 3 5 25 8 62 13 304
2019 None of the above 24 14 19 3 4 26 10 60 10 511
2018 Client contact centre 20 16 18 4 1 34 6 61 9 349
2018 Health care practitioners 29 15 29 0 0 19 7 60 0 14
2018 Federal regulators 24 25 29 11 0 10 0 55 13 18
2018 Compliance, inspection and enforcement 16 10 24 8 5 29 8 40 21 85
2018 Communications or public affairs 21 15 18 1 1 36 9 65 4 101
2018 Access to information and privacy 43 18 16 1 3 15 4 76 5 87
2018 Security 22 22 24 4 2 22 5 59 9 83
2018 Legal services 10 18 19 4 0 43 7 54 8 28
2018 Administration and operations 19 21 22 3 3 27 5 59 9 1414
2018 Human resources 22 19 18 0 0 33 7 69 1 243
2018 Financial management 27 16 18 3 2 28 6 66 7 180
2018 Procurement 13 24 25 4 4 24 6 52 12 22
2018 Materiel management 30 0 36 0 0 26 7 45 0 13
2018 Information management 25 16 24 7 3 20 5 55 13 117
2018 Information technology 20 12 27 2 2 34 4 51 7 172
2018 Internal audit 7 19 6 0 0 67 0 80 0 15
2018 Evaluation 18 7 21 3 3 43 3 47 13 27
2018 Data sciences 26 13 13 3 2 28 14 68 9 59
2018 Policy 16 13 19 3 1 42 6 56 8 348
2018 Project management 20 13 23 4 4 31 6 52 12 191
2018 Other services to the public 25 17 17 3 5 26 8 63 11 215
2018 None of the above 20 11 25 5 4 29 6 48 14 375
2017 Client contact centre 17 19 18 2 4 32 7 60 10 352
2017 Health care practitioners 11 35 12 0 0 36 7 79 0 17
2017 Federal regulators 27 7 40 0 7 13 7 42 8 15
2017 Compliance, inspection and enforcement 22 21 19 2 3 27 6 63 8 84
2017 Communications or public affairs 14 14 17 2 2 34 17 56 8 96
2017 Access to information and privacy 30 19 18 2 0 16 16 71 2 64
2017 Security 18 19 17 0 3 34 9 65 5 74
2017 Legal services 19 5 23 0 0 18 34 50 0 18
2017 Administration and operations 21 18 19 3 2 30 7 62 8 1584
2017 Human resources 22 17 12 1 1 35 11 72 5 207
2017 Financial management 24 19 13 2 1 33 8 73 4 181
2017 Procurement 26 31 8 0 0 35 0 88 0 23
2017 Materiel management 27 32 17 0 6 13 5 72 8 17
2017 Information management 19 24 13 2 3 29 11 70 9 133
2017 Information technology 20 15 22 2 2 29 10 57 7 210
2017 Internal audit 12 16 12 0 0 49 12 70 0 17
2017 Evaluation 13 18 28 3 9 26 3 44 17 33
2017 Data sciences 22 15 27 0 2 18 16 56 3 51
2017 Policy 14 11 15 4 1 46 9 55 12 312
2017 Project management 16 13 19 4 4 33 12 52 14 230
2017 Other services to the public 21 18 14 3 3 34 6 66 10 287
2017 None of the above 20 15 20 4 2 30 9 59 9 531
2014 Client contact centre 22 16 15 4 2 31 11 64 10 339
2014 Health care practitioners 34 30 16 0 0 16 4 80 0 20
2014 Federal regulators 15 8 20 6 0 49 2 48 11 39
2014 Compliance, inspection and enforcement 15 19 14 5 2 39 6 62 12 97
2014 Communications or public affairs 14 12 24 1 3 34 12 47 7 125
2014 Access to information and privacy 18 16 15 4 1 27 19 63 10 80
2014 Security 24 11 25 5 0 21 13 54 7 81
2014 Science and technology 16 20 25 0 0 34 5 59 0 20
2014 Legal services 13 14 24 0 10 36 4 45 16 21
2014 Administration and operations 22 15 18 3 2 31 9 62 9 1608
2014 Human resources 20 15 12 1 1 43 7 70 5 200
2014 Financial management 14 18 16 1 1 35 15 63 5 192
2014 Procurement 15 19 30 0 6 30 0 49 9 21
2014 Materiel management 29 8 24 0 8 22 8 53 12 13
2014 Information management 22 16 17 4 3 30 7 60 13 161
2014 Information technology 23 16 18 1 4 31 7 63 8 255
2014 Internal audit 6 24 0 6 6 57 0 70 30 16
2014 Evaluation 20 13 13 2 3 42 6 64 10 60
2014 Other services to the public 22 15 20 4 2 31 7 59 9 559
2014 None of the above 19 14 20 2 2 35 8 59 6 825

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 31 12 2 3 11 1 81 6 511
2020 Health care practitioners 36 49 5 0 5 0 5 89 6 20
2020 Federal regulators 26 29 35 5 4 0 0 55 10 20
2020 Compliance, inspection and enforcement 27 32 11 7 6 17 0 70 16 79
2020 Communications or public affairs 34 32 13 6 2 12 1 76 10 130
2020 Access to information and privacy 51 24 15 1 0 7 2 82 1 119
2020 Security 33 28 28 4 3 5 0 64 7 73
2020 Science and technology 35 27 19 7 0 13 0 70 8 15
2020 Legal services 23 39 20 5 0 14 0 72 5 42
2020 Administration and operations 37 29 16 4 3 9 1 74 8 1926
2020 Human resources 44 34 11 1 1 8 1 85 3 295
2020 Financial management 44 30 7 3 2 14 1 86 6 170
2020 Procurement 36 40 8 0 0 12 4 91 0 25
2020 Materiel management 46 36 9 0 0 9 0 90 0 22
2020 Information management 47 19 14 3 3 12 2 77 7 129
2020 Information technology 38 25 20 2 1 11 2 73 4 270
2020 Internal audit 61 26 13 0 0 0 0 87 0 23
2020 Evaluation 44 22 15 7 5 7 0 71 13 41
2020 Data sciences 44 21 14 3 3 12 2 76 8 88
2020 Policy 31 35 14 3 2 12 1 77 6 407
2020 Project management 36 26 15 5 3 14 1 73 9 313
2020 Other services to the public 42 25 15 4 4 10 1 75 9 301
2020 None of the above 39 24 18 5 2 10 1 72 8 483
2019 Client contact centre 38 23 16 4 2 14 2 74 7 456
2019 Health care practitioners 51 20 16 0 0 14 0 82 0 25
2019 Federal regulators 40 26 27 0 0 7 0 71 0 27
2019 Compliance, inspection and enforcement 36 26 21 3 3 10 1 69 7 95
2019 Communications or public affairs 46 23 19 2 0 10 1 77 2 119
2019 Access to information and privacy 51 20 14 2 2 12 0 80 4 124
2019 Security 31 28 25 3 3 10 1 66 6 73
2019 Science and technology 44 26 12 5 0 13 0 80 6 16
2019 Legal services 30 24 29 0 0 18 0 65 0 29
2019 Administration and operations 39 25 15 4 3 12 1 74 8 1754
2019 Human resources 37 31 18 2 0 12 0 77 2 257
2019 Financial management 38 29 12 2 3 15 2 80 5 179
2019 Procurement 33 20 27 9 0 11 0 60 10 20
2019 Materiel management 47 15 21 12 0 0 6 65 13 19
2019 Information management 38 25 13 2 2 17 1 78 6 138
2019 Information technology 39 22 19 3 2 14 2 72 5 269
2019 Internal audit 54 23 11 0 0 12 0 87 0 26
2019 Evaluation 38 12 16 4 11 13 6 61 19 52
2019 Data sciences 43 26 9 7 2 11 3 79 11 81
2019 Policy 34 28 16 4 2 14 1 74 7 419
2019 Project management 35 22 21 4 2 14 2 67 8 299
2019 Other services to the public 41 22 13 4 4 13 2 74 10 306
2019 None of the above 36 23 20 3 4 12 2 69 8 511
2018 Client contact centre 36 24 16 3 2 18 1 73 7 349
2018 Health care practitioners 51 35 14 0 0 0 0 86 0 14
2018 Federal regulators 40 32 12 11 0 5 0 75 12 18
2018 Compliance, inspection and enforcement 26 28 18 11 5 12 0 62 18 84
2018 Communications or public affairs 37 31 13 1 1 17 1 82 2 102
2018 Access to information and privacy 53 26 11 1 2 6 1 84 4 89
2018 Security 30 27 23 5 1 13 1 66 7 83
2018 Legal services 16 29 26 0 0 26 3 63 0 28
2018 Administration and operations 35 31 17 3 3 10 1 74 7 1414
2018 Human resources 37 35 12 3 1 11 1 82 4 243
2018 Financial management 40 29 16 3 2 10 1 77 5 180
2018 Procurement 24 43 20 0 4 9 0 73 5 22
2018 Materiel management 44 9 27 0 0 20 0 66 0 13
2018 Information management 35 30 21 5 1 8 0 70 7 117
2018 Information technology 35 25 22 3 1 13 1 70 4 173
2018 Internal audit 33 41 13 0 0 13 0 85 0 15
2018 Evaluation 27 14 25 10 3 20 0 51 17 27
2018 Data sciences 36 35 12 3 2 13 0 81 5 59
2018 Policy 32 29 18 4 1 14 1 72 6 348
2018 Project management 34 25 19 3 4 13 3 70 7 192
2018 Other services to the public 41 26 16 4 5 7 1 73 9 216
2018 None of the above 32 24 19 5 5 14 1 66 12 373
2017 Client contact centre 30 29 17 4 4 14 2 70 10 352
2017 Health care practitioners 16 54 6 0 0 24 0 93 0 17
2017 Federal regulators 34 7 46 7 0 7 0 44 7 15
2017 Compliance, inspection and enforcement 36 31 17 3 3 8 1 74 7 84
2017 Communications or public affairs 30 24 15 3 3 17 8 72 8 97
2017 Access to information and privacy 49 25 14 2 0 6 5 83 2 64
2017 Security 29 37 20 0 0 13 1 77 0 74
2017 Legal services 36 23 23 0 0 0 17 72 0 18
2017 Administration and operations 37 30 16 3 2 11 2 76 6 1580
2017 Human resources 42 26 13 2 1 14 2 82 3 207
2017 Financial management 32 36 12 1 1 14 3 83 3 180
2017 Procurement 45 30 8 0 0 17 0 91 0 23
2017 Materiel management 39 39 17 0 6 0 0 77 6 17
2017 Information management 33 31 12 2 3 16 3 79 6 132
2017 Information technology 30 27 20 1 2 17 2 71 4 210
2017 Internal audit 42 46 6 0 0 6 0 94 0 17
2017 Evaluation 22 30 19 3 9 18 0 63 15 33
2017 Data sciences 35 29 15 2 0 13 7 79 2 51
2017 Policy 31 30 14 2 1 18 3 78 5 312
2017 Project management 28 29 16 5 4 16 2 69 11 231
2017 Other services to the public 35 29 14 2 4 14 2 76 7 287
2017 None of the above 36 26 17 2 3 15 2 74 5 528
2014 Client contact centre 36 25 14 4 2 16 2 75 7 339
2014 Health care practitioners 53 31 10 0 0 6 0 89 0 20
2014 Federal regulators 41 15 17 6 0 21 0 71 7 39
2014 Compliance, inspection and enforcement 35 28 13 4 2 18 1 77 7 97
2014 Communications or public affairs 29 25 17 2 2 25 2 73 4 125
2014 Access to information and privacy 45 23 9 5 1 11 5 81 8 80
2014 Security 29 24 28 8 1 6 3 59 10 81
2014 Science and technology 20 15 26 0 0 38 0 57 0 20
2014 Legal services 19 24 14 0 10 34 0 64 15 21
2014 Administration and operations 36 26 16 3 2 16 2 75 6 1608
2014 Human resources 28 31 13 0 1 25 2 81 2 200
2014 Financial management 26 35 14 1 1 22 1 79 3 193
2014 Procurement 24 29 20 6 0 21 0 67 8 21
2014 Materiel management 29 23 24 0 0 24 0 68 0 13
2014 Information management 33 26 14 7 3 17 1 71 12 160
2014 Information technology 32 24 19 2 3 17 2 70 6 256
2014 Internal audit 12 18 32 6 0 32 0 44 9 16
2014 Evaluation 33 29 14 0 3 20 0 78 4 60
2014 Other services to the public 37 28 17 3 2 13 1 75 5 557
2014 None of the above 34 23 18 2 2 17 3 72 5 826

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 0 0 20 49 31 0 0 100 10
2020 Administration and operations 2 8 22 19 37 8 3 11 64 62
2020 Project management 0 9 44 9 28 9 0 10 41 11
2020 Other services to the public 0 8 23 16 53 0 0 8 69 13
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 17 14 11 16 0 3 59 27 512
2020 Health care practitioners 40 14 26 10 11 0 0 54 20 20
2020 Federal regulators 29 20 26 5 21 0 0 48 26 20
2020 Compliance, inspection and enforcement 27 22 28 10 11 0 1 50 22 80
2020 Communications or public affairs 46 25 10 7 10 0 3 73 17 131
2020 Access to information and privacy 34 22 16 12 10 0 6 60 23 120
2020 Security 27 27 25 7 12 0 1 55 20 73
2020 Science and technology 47 6 13 14 20 0 0 53 34 15
2020 Legal services 35 42 5 9 9 0 0 77 18 42
2020 Administration and operations 30 22 19 12 15 0 1 53 28 1931
2020 Human resources 46 21 11 7 10 0 4 70 18 295
2020 Financial management 48 21 13 8 8 0 2 70 16 169
2020 Procurement 48 13 28 4 0 0 8 65 4 25
2020 Materiel management 19 33 33 0 11 0 4 55 11 21
2020 Information management 31 23 21 9 14 1 1 55 24 129
2020 Information technology 36 21 21 10 10 0 2 58 20 270
2020 Internal audit 44 25 4 22 4 0 0 69 27 23
2020 Evaluation 42 7 24 17 7 0 2 50 25 41
2020 Data sciences 59 15 16 3 7 0 0 74 10 88
2020 Policy 45 22 13 11 7 0 2 69 18 406
2020 Project management 45 19 14 10 11 0 2 65 21 312
2020 Other services to the public 26 27 16 14 14 0 2 54 29 298
2020 None of the above 30 23 19 10 15 0 3 54 26 485

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 27 25 10 11 0 0 54 21 511
2020 Health care practitioners 38 30 21 0 10 0 0 69 10 20
2020 Federal regulators 21 24 35 10 10 0 0 45 20 20
2020 Compliance, inspection and enforcement 23 28 31 9 10 0 0 50 19 80
2020 Communications or public affairs 34 36 18 6 6 0 0 69 12 129
2020 Access to information and privacy 33 25 19 9 12 0 2 60 21 120
2020 Security 28 23 24 11 13 0 1 53 24 73
2020 Science and technology 34 25 41 0 0 0 0 59 0 15
2020 Legal services 24 32 27 11 7 0 0 55 18 42
2020 Administration and operations 27 29 21 12 9 0 1 57 21 1920
2020 Human resources 32 30 19 10 8 0 1 63 17 292
2020 Financial management 33 31 21 8 6 0 1 64 15 169
2020 Procurement 21 28 32 16 4 0 0 48 20 25
2020 Materiel management 36 28 13 19 4 0 0 64 23 22
2020 Information management 38 23 17 10 11 1 0 62 21 129
2020 Information technology 35 28 19 8 10 0 1 64 18 270
2020 Internal audit 39 42 9 5 5 0 0 82 10 23
2020 Evaluation 37 17 19 19 7 0 0 54 27 41
2020 Data sciences 41 27 11 11 9 0 0 68 21 88
2020 Policy 37 28 19 11 3 0 1 66 15 405
2020 Project management 29 31 20 13 7 0 0 60 20 312
2020 Other services to the public 28 26 22 11 11 1 1 56 22 300
2020 None of the above 28 28 20 14 10 0 0 56 24 483
2019 Client contact centre 18 24 23 14 20 0 0 42 35 456
2019 Health care practitioners 24 31 20 8 17 0 0 55 25 25
2019 Federal regulators 13 19 18 25 22 0 3 33 49 28
2019 Compliance, inspection and enforcement 13 28 25 16 17 0 1 42 33 95
2019 Communications or public affairs 30 33 13 12 12 0 1 63 23 120
2019 Access to information and privacy 23 25 23 11 16 1 0 49 28 123
2019 Security 15 24 26 17 19 0 0 39 35 74
2019 Science and technology 13 24 32 17 13 0 0 37 30 16
2019 Legal services 18 43 15 11 14 0 0 61 24 29
2019 Administration and operations 18 27 23 14 18 0 1 45 32 1762
2019 Human resources 22 28 25 13 10 0 2 51 24 257
2019 Financial management 28 22 26 12 11 1 1 51 23 179
2019 Procurement 24 29 13 12 22 0 0 52 35 20
2019 Materiel management 22 21 22 15 15 0 6 46 31 19
2019 Information management 22 24 22 17 13 0 1 47 31 138
2019 Information technology 21 29 23 13 13 0 2 51 26 269
2019 Internal audit 30 34 8 4 23 0 0 64 28 26
2019 Evaluation 18 19 21 22 20 0 0 37 42 52
2019 Data sciences 26 38 14 9 11 0 2 65 20 81
2019 Policy 19 30 22 14 12 0 2 50 27 419
2019 Project management 18 25 21 16 20 0 1 43 36 301
2019 Other services to the public 25 25 20 13 17 0 1 50 30 305
2019 None of the above 20 25 22 14 16 2 1 46 31 510
2018 Client contact centre 14 17 24 17 26 1 1 32 44 349
2018 Health care practitioners 21 22 31 14 7 0 5 46 22 14
2018 Federal regulators 19 11 21 15 33 0 0 30 49 18
2018 Compliance, inspection and enforcement 8 26 28 9 29 0 0 34 38 85
2018 Communications or public affairs 25 25 29 14 7 0 0 50 21 101
2018 Access to information and privacy 19 29 21 10 18 0 3 49 29 89
2018 Security 12 20 28 16 22 0 1 33 39 83
2018 Legal services 3 26 28 24 19 0 0 29 43 28
2018 Administration and operations 14 20 24 18 23 0 1 34 41 1420
2018 Human resources 14 22 30 17 14 0 2 37 32 245
2018 Financial management 21 27 21 15 15 1 0 48 30 181
2018 Procurement 4 19 13 14 49 0 0 24 63 22
2018 Materiel management 20 7 7 14 46 7 0 28 64 13
2018 Information management 18 28 23 14 15 1 0 47 29 117
2018 Information technology 15 32 24 10 18 1 1 48 28 172
2018 Internal audit 13 42 25 6 6 0 6 60 14 15
2018 Evaluation 23 36 16 4 18 0 4 61 22 26
2018 Data sciences 21 15 21 21 21 0 2 36 43 59
2018 Policy 14 25 31 15 14 0 1 40 29 346
2018 Project management 13 20 26 14 26 0 1 34 40 192
2018 Other services to the public 15 23 19 18 23 0 1 39 41 217
2018 None of the above 17 21 20 15 24 0 3 39 40 376
2017 Client contact centre 11 17 16 17 36 0 3 29 54 354
2017 Health care practitioners 6 17 31 17 18 0 12 25 40 17
2017 Federal regulators 21 21 6 19 33 0 0 42 52 15
2017 Compliance, inspection and enforcement 15 18 24 19 23 0 1 34 42 84
2017 Communications or public affairs 19 20 20 18 20 0 2 40 39 97
2017 Access to information and privacy 16 19 25 19 22 0 0 35 40 64
2017 Security 11 11 18 21 38 0 0 22 60 74
2017 Legal services 14 0 5 33 48 0 0 14 81 18
2017 Administration and operations 13 18 20 19 30 0 1 31 49 1584
2017 Human resources 12 20 27 21 20 0 1 32 41 208
2017 Financial management 17 27 25 12 15 2 2 46 28 181
2017 Procurement 9 10 35 21 25 0 0 20 46 23
2017 Materiel management 13 20 23 20 17 0 7 36 39 17
2017 Information management 16 23 17 14 25 1 4 41 41 133
2017 Information technology 25 24 24 14 10 1 2 50 25 210
2017 Internal audit 6 35 12 23 19 0 6 43 44 17
2017 Evaluation 15 21 24 15 22 0 3 37 38 33
2017 Data sciences 20 18 17 20 16 4 5 42 39 51
2017 Policy 18 23 23 13 22 0 0 41 35 311
2017 Project management 8 20 24 17 29 0 1 29 47 232
2017 Other services to the public 13 23 19 19 25 1 1 36 45 287
2017 None of the above 15 17 19 21 27 0 1 32 48 529

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 27 28 12 8 0 1 52 20 512
2020 Health care practitioners 10 60 15 11 5 0 0 70 16 20
2020 Federal regulators 25 21 30 10 15 0 0 46 24 20
2020 Compliance, inspection and enforcement 12 15 35 24 15 0 0 27 39 80
2020 Communications or public affairs 9 28 27 17 17 0 1 38 34 131
2020 Access to information and privacy 37 26 23 8 7 0 0 62 15 119
2020 Security 18 43 18 14 7 0 1 62 21 73
2020 Science and technology 36 7 13 26 17 0 0 43 44 15
2020 Legal services 9 27 35 17 12 0 0 36 29 42
2020 Administration and operations 21 25 25 15 12 0 1 47 28 1924
2020 Human resources 17 24 28 22 9 0 0 41 31 294
2020 Financial management 24 31 21 12 12 0 0 55 24 170
2020 Procurement 8 20 36 24 12 0 0 28 36 25
2020 Materiel management 46 37 9 9 0 0 0 83 9 22
2020 Information management 35 22 24 6 11 1 1 59 17 129
2020 Information technology 23 30 20 15 11 0 1 53 26 269
2020 Internal audit 19 4 43 17 17 0 0 23 34 23
2020 Evaluation 13 32 34 14 7 0 0 45 21 41
2020 Data sciences 18 38 18 14 12 0 0 56 26 88
2020 Policy 9 21 28 25 16 0 0 30 42 407
2020 Project management 18 23 25 20 14 0 0 41 34 313
2020 Other services to the public 25 27 25 14 9 0 1 52 23 300
2020 None of the above 26 24 25 13 11 0 0 51 25 483
2019 Client contact centre 26 29 24 11 7 0 2 56 19 456
2019 Health care practitioners 20 40 23 13 4 0 0 60 17 25
2019 Federal regulators 41 15 29 14 0 0 0 56 14 28
2019 Compliance, inspection and enforcement 18 22 24 16 19 1 0 40 35 95
2019 Communications or public affairs 18 35 26 15 7 0 0 53 21 120
2019 Access to information and privacy 38 23 22 11 5 1 0 62 16 124
2019 Security 24 23 30 15 8 0 0 47 23 74
2019 Science and technology 20 19 42 5 13 0 0 40 18 16
2019 Legal services 17 39 17 17 11 0 0 55 28 29
2019 Administration and operations 24 25 25 15 10 0 0 49 26 1764
2019 Human resources 17 26 27 19 11 0 0 43 30 256
2019 Financial management 19 37 27 11 5 0 2 57 16 179
2019 Procurement 24 44 6 13 13 0 0 67 27 20
2019 Materiel management 58 22 10 10 0 0 0 80 10 19
2019 Information management 38 26 22 10 2 0 2 66 12 137
2019 Information technology 23 26 26 14 9 0 1 50 23 269
2019 Internal audit 32 34 16 14 4 0 0 66 18 26
2019 Evaluation 16 32 36 12 3 0 0 48 16 52
2019 Data sciences 28 25 25 7 12 1 1 54 20 81
2019 Policy 18 31 27 15 8 0 0 49 23 418
2019 Project management 20 22 32 14 12 0 0 41 26 298
2019 Other services to the public 30 25 23 13 8 0 0 56 21 303
2019 None of the above 31 25 20 13 10 1 1 57 23 508
2018 Client contact centre 20 31 26 12 9 1 2 52 22 347
2018 Health care practitioners 22 35 28 7 7 0 0 58 14 14
2018 Federal regulators 37 27 16 3 16 0 0 64 20 18
2018 Compliance, inspection and enforcement 14 21 26 16 22 0 0 35 39 82
2018 Communications or public affairs 12 32 32 14 10 0 0 44 23 101
2018 Access to information and privacy 31 21 27 12 8 0 1 53 20 89
2018 Security 18 25 31 16 10 0 0 43 26 84
2018 Legal services 7 36 22 17 18 0 0 43 35 28
2018 Administration and operations 18 25 29 17 11 0 0 43 28 1421
2018 Human resources 13 31 27 18 9 0 1 45 27 246
2018 Financial management 16 29 33 16 4 2 1 46 21 181
2018 Procurement 6 9 51 25 9 0 0 15 34 22
2018 Materiel management 56 7 14 17 0 7 0 67 18 13
2018 Information management 28 33 25 13 1 0 0 61 14 117
2018 Information technology 17 30 20 24 8 1 0 47 33 171
2018 Internal audit 22 26 34 12 6 0 0 48 18 15
2018 Evaluation 27 23 36 11 3 0 0 50 14 27
2018 Data sciences 18 31 30 15 6 0 0 49 21 59
2018 Policy 14 27 32 17 9 0 0 42 26 346
2018 Project management 16 24 26 20 14 0 0 40 33 192
2018 Other services to the public 24 23 29 12 11 0 2 48 23 216
2018 None of the above 30 21 21 17 8 0 1 52 26 378
2017 Client contact centre 19 24 27 18 11 0 1 43 30 354
2017 Health care practitioners 18 35 29 6 13 0 0 53 19 17
2017 Federal regulators 33 28 19 7 13 0 0 61 20 15
2017 Compliance, inspection and enforcement 11 28 35 12 14 0 0 39 26 84
2017 Communications or public affairs 12 25 32 18 12 0 1 37 30 97
2017 Access to information and privacy 26 30 20 11 11 0 2 57 22 63
2017 Security 16 34 28 12 9 0 1 50 21 74
2017 Legal services 31 36 0 19 14 0 0 68 32 18
2017 Administration and operations 18 26 28 16 10 0 1 45 27 1587
2017 Human resources 15 30 32 13 9 0 2 45 22 208
2017 Financial management 18 26 35 14 6 1 0 45 20 181
2017 Procurement 13 54 25 4 4 0 0 67 8 23
2017 Materiel management 34 20 17 25 5 0 0 53 30 17
2017 Information management 32 33 22 8 2 0 2 66 11 132
2017 Information technology 19 28 28 15 9 0 1 48 24 210
2017 Internal audit 30 36 22 12 0 0 0 66 12 17
2017 Evaluation 15 28 33 9 15 0 0 43 24 33
2017 Data sciences 17 18 29 19 7 2 7 39 28 50
2017 Policy 15 28 29 15 12 1 0 44 27 312
2017 Project management 14 26 35 15 8 0 1 41 24 231
2017 Other services to the public 24 30 23 16 6 0 1 54 23 288
2017 None of the above 26 24 23 17 9 0 1 51 26 531

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 24 19 8 5 0 8 65 14 508
2020 Health care practitioners 18 51 21 0 5 0 6 73 5 20
2020 Federal regulators 31 5 25 14 15 5 5 40 32 20
2020 Compliance, inspection and enforcement 18 19 30 18 15 0 0 37 34 80
2020 Communications or public affairs 19 25 28 13 16 0 0 44 29 131
2020 Access to information and privacy 53 15 16 8 5 0 2 70 13 120
2020 Security 39 32 17 8 3 0 1 72 11 73
2020 Science and technology 46 14 20 7 13 0 0 60 20 14
2020 Legal services 22 26 39 4 7 0 2 49 12 42
2020 Administration and operations 29 27 20 13 10 0 1 57 23 1920
2020 Human resources 27 30 23 12 8 1 0 57 20 293
2020 Financial management 24 35 19 12 9 0 1 59 21 168
2020 Procurement 20 20 36 8 16 0 0 40 24 25
2020 Materiel management 41 41 9 9 0 0 0 83 9 22
2020 Information management 47 24 15 6 8 0 1 71 14 127
2020 Information technology 33 24 19 14 8 0 1 58 23 268
2020 Internal audit 31 22 30 13 4 0 0 53 17 23
2020 Evaluation 30 32 25 7 7 0 0 62 14 41
2020 Data sciences 30 25 27 9 9 0 0 55 18 88
2020 Policy 10 24 28 21 16 0 1 34 38 405
2020 Project management 23 27 25 15 9 0 1 50 24 312
2020 Other services to the public 34 28 20 8 7 1 2 64 15 301
2020 None of the above 32 25 19 10 10 1 2 59 21 484
2019 Client contact centre 38 25 18 6 4 1 7 69 11 456
2019 Health care practitioners 30 41 12 13 0 0 4 75 13 24
2019 Federal regulators 46 11 29 10 0 0 4 59 10 28
2019 Compliance, inspection and enforcement 26 30 17 18 7 1 1 57 26 95
2019 Communications or public affairs 21 32 24 18 3 0 1 54 22 119
2019 Access to information and privacy 43 28 14 8 4 2 0 72 13 123
2019 Security 41 23 21 11 4 0 0 64 15 74
2019 Science and technology 22 26 19 14 19 0 0 48 33 15
2019 Legal services 24 44 21 3 7 0 0 68 10 29
2019 Administration and operations 31 28 22 11 6 1 2 60 17 1746
2019 Human resources 23 33 25 14 5 0 0 56 19 256
2019 Financial management 26 38 24 7 4 0 2 65 11 178
2019 Procurement 34 29 6 13 18 0 0 63 31 20
2019 Materiel management 63 17 10 10 0 0 0 80 10 19
2019 Information management 42 28 16 9 1 0 4 73 10 138
2019 Information technology 32 26 20 13 8 0 1 59 21 268
2019 Internal audit 46 23 27 0 4 0 0 69 4 26
2019 Evaluation 22 31 30 8 8 2 0 54 16 52
2019 Data sciences 37 25 23 6 7 0 1 63 13 79
2019 Policy 22 28 24 15 10 1 1 51 25 419
2019 Project management 23 29 22 13 12 0 1 53 25 300
2019 Other services to the public 39 27 16 9 5 1 3 68 15 304
2019 None of the above 39 25 16 9 8 1 2 66 17 507
2018 Client contact centre 28 26 19 8 7 1 11 61 17 346
2018 Health care practitioners 34 31 28 0 7 0 0 65 7 14
2018 Federal regulators 37 23 6 19 16 0 0 60 34 18
2018 Compliance, inspection and enforcement 20 26 22 16 15 0 0 46 32 85
2018 Communications or public affairs 19 31 30 13 7 0 1 50 20 101
2018 Access to information and privacy 37 27 14 15 3 0 4 67 19 89
2018 Security 27 34 24 9 5 0 1 61 14 82
2018 Legal services 8 38 32 14 8 0 0 46 22 27
2018 Administration and operations 23 27 27 13 8 0 2 52 21 1414
2018 Human resources 23 27 26 14 8 0 2 51 22 245
2018 Financial management 22 34 23 12 7 1 1 57 20 179
2018 Procurement 11 4 39 32 13 0 0 15 46 22
2018 Materiel management 49 14 30 0 0 7 0 67 0 13
2018 Information management 38 30 16 10 7 0 0 68 16 117
2018 Information technology 26 24 22 14 11 1 1 52 26 172
2018 Internal audit 35 40 13 12 0 0 0 75 12 15
2018 Evaluation 36 28 25 7 4 0 0 64 11 26
2018 Data sciences 24 23 27 21 5 0 0 48 25 59
2018 Policy 17 28 30 16 8 0 1 45 25 342
2018 Project management 18 26 25 22 9 0 0 44 31 191
2018 Other services to the public 33 24 23 9 7 0 4 59 17 216
2018 None of the above 32 25 21 10 9 1 1 58 20 375
2017 Client contact centre 22 21 22 14 12 2 7 47 29 352
2017 Health care practitioners 34 47 0 12 7 0 0 81 19 17
2017 Federal regulators 20 32 34 7 7 0 0 52 14 15
2017 Compliance, inspection and enforcement 25 28 21 13 9 1 2 54 23 84
2017 Communications or public affairs 14 35 23 17 10 0 1 49 27 97
2017 Access to information and privacy 34 27 23 8 6 0 2 62 14 63
2017 Security 34 29 20 9 3 0 5 67 12 74
2017 Legal services 31 14 31 5 14 0 5 48 20 18
2017 Administration and operations 24 29 22 14 7 1 3 55 22 1577
2017 Human resources 23 35 23 14 4 0 1 59 18 207
2017 Financial management 24 35 23 10 6 1 1 60 17 180
2017 Procurement 18 43 30 9 0 0 0 61 9 23
2017 Materiel management 30 33 20 12 5 0 0 64 17 17
2017 Information management 38 31 15 11 1 0 3 72 13 132
2017 Information technology 20 32 27 12 8 0 1 52 20 209
2017 Internal audit 36 23 29 6 0 0 6 63 6 17
2017 Evaluation 25 21 31 14 9 0 0 46 23 33
2017 Data sciences 21 16 25 16 11 2 9 41 31 51
2017 Policy 19 31 23 16 11 0 1 50 27 312
2017 Project management 18 32 23 15 11 0 1 51 26 231
2017 Other services to the public 33 29 23 9 4 1 3 64 13 286
2017 None of the above 30 28 20 12 7 0 2 60 19 532

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 22 24 12 11 4 2 51 24 508
2020 Health care practitioners 15 39 26 20 0 0 0 54 20 20
2020 Federal regulators 31 15 30 5 10 10 0 50 16 20
2020 Compliance, inspection and enforcement 22 19 27 18 15 0 0 41 33 79
2020 Communications or public affairs 21 33 21 9 14 0 2 55 24 131
2020 Access to information and privacy 38 23 21 7 8 2 2 63 16 119
2020 Security 28 28 18 15 12 0 0 55 27 73
2020 Science and technology 36 7 27 6 24 0 0 43 30 15
2020 Legal services 24 33 16 12 9 5 2 61 23 42
2020 Administration and operations 29 25 19 12 11 2 2 56 24 1921
2020 Human resources 25 24 26 15 8 1 1 50 23 294
2020 Financial management 31 35 18 8 6 0 1 67 15 170
2020 Procurement 12 24 32 12 16 0 4 37 29 25
2020 Materiel management 63 32 5 0 0 0 0 95 0 22
2020 Information management 43 23 17 6 10 1 0 67 16 129
2020 Information technology 26 27 20 15 11 0 1 54 26 268
2020 Internal audit 32 12 29 18 4 0 4 46 23 23
2020 Evaluation 23 24 25 19 9 0 0 47 29 41
2020 Data sciences 33 27 14 12 12 0 1 61 25 87
2020 Policy 15 23 28 21 13 0 1 38 34 402
2020 Project management 22 24 21 19 13 0 1 47 32 311
2020 Other services to the public 35 22 18 9 10 4 1 61 20 300
2020 None of the above 33 25 16 11 11 2 1 60 23 484
2019 Client contact centre 25 26 22 15 10 0 2 52 26 454
2019 Health care practitioners 37 24 27 7 4 0 0 61 12 25
2019 Federal regulators 38 22 26 11 0 0 4 62 11 28
2019 Compliance, inspection and enforcement 30 17 21 12 19 1 0 47 32 95
2019 Communications or public affairs 29 29 29 8 5 0 0 58 13 120
2019 Access to information and privacy 35 19 21 11 12 2 1 55 24 122
2019 Security 28 27 19 14 12 0 0 55 26 74
2019 Science and technology 20 13 24 30 12 0 0 33 42 16
2019 Legal services 35 24 20 10 11 0 0 58 22 29
2019 Administration and operations 27 23 22 14 11 1 1 51 26 1757
2019 Human resources 20 25 21 16 18 0 1 45 34 254
2019 Financial management 30 29 27 8 4 1 2 60 12 179
2019 Procurement 39 24 13 20 4 0 0 62 24 20
2019 Materiel management 55 16 23 6 0 0 0 71 6 18
2019 Information management 34 28 20 9 6 1 3 64 15 137
2019 Information technology 23 28 20 15 12 1 2 52 28 269
2019 Internal audit 38 35 12 15 0 0 0 74 15 26
2019 Evaluation 20 24 30 19 8 0 0 43 27 52
2019 Data sciences 29 27 17 14 10 3 0 58 24 80
2019 Policy 23 28 26 13 8 0 1 52 22 418
2019 Project management 20 22 26 17 13 1 1 43 30 301
2019 Other services to the public 32 23 16 15 11 1 1 57 27 304
2019 None of the above 35 22 17 13 9 1 2 59 23 507
2018 Client contact centre 19 23 21 14 16 3 3 45 33 348
2018 Health care practitioners 33 14 32 21 0 0 0 47 21 14
2018 Federal regulators 26 33 22 3 16 0 0 59 19 18
2018 Compliance, inspection and enforcement 20 15 29 15 21 0 0 35 36 84
2018 Communications or public affairs 24 35 25 10 4 1 1 61 14 101
2018 Access to information and privacy 35 20 20 11 11 1 1 56 23 89
2018 Security 26 27 22 12 13 0 1 53 25 84
2018 Legal services 3 46 31 13 7 0 0 49 20 28
2018 Administration and operations 24 21 24 16 13 1 1 46 29 1417
2018 Human resources 25 28 20 16 9 0 1 54 25 243
2018 Financial management 23 30 26 13 4 1 2 55 18 178
2018 Procurement 7 14 49 14 17 0 0 20 31 21
2018 Materiel management 56 7 14 10 0 7 7 73 11 13
2018 Information management 29 25 25 13 7 0 1 55 20 117
2018 Information technology 17 17 26 22 15 2 1 36 38 172
2018 Internal audit 24 50 21 6 0 0 0 73 6 14
2018 Evaluation 40 29 25 4 4 0 0 68 7 26
2018 Data sciences 26 23 17 24 10 0 0 49 34 58
2018 Policy 19 30 25 17 8 1 1 49 26 347
2018 Project management 18 23 24 23 12 1 0 41 35 191
2018 Other services to the public 29 21 24 13 8 2 3 52 22 215
2018 None of the above 34 19 21 13 11 1 1 54 25 374
2017 Client contact centre 16 24 21 17 16 2 3 43 35 351
2017 Health care practitioners 17 47 17 6 13 0 0 64 19 17
2017 Federal regulators 26 26 20 7 7 0 14 61 15 15
2017 Compliance, inspection and enforcement 21 23 25 18 13 0 1 44 31 84
2017 Communications or public affairs 18 30 24 15 12 0 1 48 27 97
2017 Access to information and privacy 30 22 19 11 15 2 2 54 27 64
2017 Security 31 21 25 13 8 0 1 53 21 74
2017 Legal services 29 17 31 5 19 0 0 46 23 18
2017 Administration and operations 22 25 24 15 11 1 2 48 27 1584
2017 Human resources 18 22 26 20 10 0 2 42 32 208
2017 Financial management 27 36 20 11 3 1 2 65 15 181
2017 Procurement 23 30 22 20 0 0 5 56 21 23
2017 Materiel management 35 35 7 17 7 0 0 70 23 17
2017 Information management 30 28 17 15 4 1 5 62 20 132
2017 Information technology 22 24 23 17 12 0 1 47 29 210
2017 Internal audit 18 30 29 11 6 0 6 51 18 17
2017 Evaluation 12 43 15 17 6 7 0 59 25 33
2017 Data sciences 21 19 26 15 11 2 7 43 29 50
2017 Policy 22 28 24 15 11 0 1 50 26 311
2017 Project management 15 27 28 16 11 0 2 44 28 231
2017 Other services to the public 30 26 19 13 8 2 2 58 22 285
2017 None of the above 25 24 21 12 13 1 3 52 26 531

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 22 11 3 3 0 7 81 7 509
2020 Health care practitioners 46 38 10 0 0 0 6 90 0 20
2020 Federal regulators 41 10 30 5 14 0 0 51 19 20
2020 Compliance, inspection and enforcement 44 31 17 4 2 0 3 77 6 79
2020 Communications or public affairs 33 27 19 12 9 0 0 60 21 130
2020 Access to information and privacy 61 15 12 2 4 2 5 81 6 120
2020 Security 61 17 8 10 0 0 4 82 10 72
2020 Science and technology 63 0 19 6 12 0 0 63 17 15
2020 Legal services 38 39 11 9 0 0 2 79 10 42
2020 Administration and operations 49 23 11 6 5 0 5 76 12 1915
2020 Human resources 49 20 13 7 6 0 4 72 14 295
2020 Financial management 42 27 15 10 6 0 1 69 16 170
2020 Procurement 28 25 36 4 4 0 4 55 8 25
2020 Materiel management 69 14 4 9 0 0 4 86 9 22
2020 Information management 62 18 5 2 4 1 8 87 7 127
2020 Information technology 45 24 13 10 5 0 3 71 16 268
2020 Internal audit 40 34 13 9 4 0 0 74 13 23
2020 Evaluation 47 30 14 5 5 0 0 77 9 41
2020 Data sciences 54 20 10 10 5 0 1 75 15 87
2020 Policy 27 25 23 14 11 0 1 52 25 404
2020 Project management 43 23 14 11 7 0 1 68 18 312
2020 Other services to the public 58 21 6 4 4 1 6 85 8 297
2020 None of the above 56 15 13 6 6 1 3 74 12 480
2019 Client contact centre 53 21 12 4 3 1 6 80 8 453
2019 Health care practitioners 69 23 0 4 0 0 4 96 4 25
2019 Federal regulators 71 11 11 0 3 0 4 85 4 27
2019 Compliance, inspection and enforcement 49 16 20 3 5 1 6 70 9 95
2019 Communications or public affairs 54 22 16 5 2 0 1 77 7 120
2019 Access to information and privacy 62 17 11 2 1 2 6 86 3 124
2019 Security 64 19 10 6 0 0 1 84 6 74
2019 Science and technology 35 19 39 6 0 0 0 55 6 15
2019 Legal services 46 31 13 7 0 0 4 79 7 29
2019 Administration and operations 54 22 12 4 3 1 4 80 8 1755
2019 Human resources 52 18 11 8 2 0 8 77 11 256
2019 Financial management 54 22 13 7 1 1 3 79 8 179
2019 Procurement 63 22 5 0 5 0 5 90 5 18
2019 Materiel management 78 10 6 0 0 0 6 94 0 19
2019 Information management 66 17 7 1 1 0 7 90 2 138
2019 Information technology 45 27 12 6 5 0 4 76 11 268
2019 Internal audit 65 12 11 0 4 0 8 84 4 26
2019 Evaluation 60 25 4 6 2 0 4 88 8 50
2019 Data sciences 53 26 10 6 1 1 3 82 8 80
2019 Policy 42 27 18 6 5 0 2 71 11 418
2019 Project management 49 27 12 5 4 0 3 79 9 300
2019 Other services to the public 56 19 12 4 4 1 4 79 8 302
2019 None of the above 55 18 8 6 3 1 9 81 10 504
2018 Client contact centre 46 21 15 3 6 1 8 74 9 345
2018 Health care practitioners 56 29 7 7 0 0 0 86 7 14
2018 Federal regulators 64 22 6 3 5 0 0 86 8 18
2018 Compliance, inspection and enforcement 43 26 20 5 3 0 4 71 8 84
2018 Communications or public affairs 43 35 13 5 3 0 1 78 8 100
2018 Access to information and privacy 62 17 9 4 2 2 5 84 6 88
2018 Security 58 19 10 4 4 0 5 81 8 84
2018 Legal services 43 33 11 0 7 0 6 81 8 28
2018 Administration and operations 49 23 13 5 5 0 5 76 11 1413
2018 Human resources 52 23 13 4 3 0 5 79 7 246
2018 Financial management 45 31 12 7 1 1 3 80 8 181
2018 Procurement 46 24 21 0 4 0 4 74 5 22
2018 Materiel management 63 17 14 0 0 7 0 85 0 13
2018 Information management 59 21 11 3 1 1 4 84 4 117
2018 Information technology 41 26 14 9 5 1 4 70 15 170
2018 Internal audit 41 27 25 0 0 0 6 73 0 15
2018 Evaluation 46 18 25 12 0 0 0 63 12 26
2018 Data sciences 46 28 13 6 3 0 3 76 10 58
2018 Policy 34 34 18 6 5 1 2 71 11 346
2018 Project management 42 27 19 6 2 0 4 71 8 191
2018 Other services to the public 48 19 13 7 4 1 8 73 12 213
2018 None of the above 55 19 13 4 4 1 5 78 8 373
2017 Client contact centre 42 23 9 4 4 1 16 78 10 353
2017 Health care practitioners 29 30 17 7 0 0 18 71 8 17
2017 Federal regulators 66 13 7 7 0 0 7 86 7 15
2017 Compliance, inspection and enforcement 48 19 16 3 7 0 6 72 11 84
2017 Communications or public affairs 32 28 21 8 8 0 2 62 17 97
2017 Access to information and privacy 54 19 13 5 2 0 8 80 7 63
2017 Security 57 16 11 3 3 1 9 82 6 73
2017 Legal services 45 18 5 0 5 0 27 87 6 18
2017 Administration and operations 48 24 13 5 2 1 7 78 7 1581
2017 Human resources 48 25 12 5 1 0 10 81 6 208
2017 Financial management 41 32 13 6 1 2 6 79 7 181
2017 Procurement 53 39 0 0 0 0 8 100 0 23
2017 Materiel management 65 23 12 0 0 0 0 88 0 17
2017 Information management 57 12 12 6 1 1 12 78 8 132
2017 Information technology 43 25 17 7 2 1 6 72 10 210
2017 Internal audit 42 29 17 6 0 0 6 76 6 17
2017 Evaluation 46 24 21 9 0 0 0 70 9 33
2017 Data sciences 38 20 20 4 0 4 14 71 5 51
2017 Policy 34 29 20 10 5 0 2 64 16 311
2017 Project management 43 29 16 4 1 2 5 78 5 232
2017 Other services to the public 52 22 10 6 3 1 7 80 9 287
2017 None of the above 51 20 11 6 4 0 8 78 11 532

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 27 21 11 11 1 1 57 22 511
2020 Health care practitioners 34 35 16 16 0 0 0 69 16 20
2020 Federal regulators 35 16 25 10 14 0 0 51 24 20
2020 Compliance, inspection and enforcement 19 32 21 15 13 0 0 51 28 80
2020 Communications or public affairs 17 31 21 15 17 0 0 48 31 130
2020 Access to information and privacy 44 21 18 7 9 0 2 65 16 117
2020 Security 34 29 22 8 5 0 1 64 14 73
2020 Science and technology 29 32 26 6 6 0 0 62 12 15
2020 Legal services 19 24 31 10 15 0 0 43 26 41
2020 Administration and operations 30 27 21 11 10 0 1 57 22 1923
2020 Human resources 35 25 20 10 10 0 1 61 19 295
2020 Financial management 34 27 21 10 8 0 0 62 18 170
2020 Procurement 0 48 20 12 20 0 0 48 32 25
2020 Materiel management 50 27 14 4 5 0 0 77 9 22
2020 Information management 39 25 16 10 8 0 2 65 18 128
2020 Information technology 31 27 23 8 10 0 1 58 18 269
2020 Internal audit 35 29 17 4 14 0 0 65 18 23
2020 Evaluation 47 17 17 14 5 0 0 64 19 41
2020 Data sciences 27 23 22 9 20 0 0 49 29 87
2020 Policy 17 22 26 19 16 0 0 39 35 406
2020 Project management 27 25 17 18 12 0 0 52 31 313
2020 Other services to the public 33 27 21 10 7 0 1 61 17 301
2020 None of the above 34 23 17 14 11 0 0 58 25 483
2019 Client contact centre 29 29 21 10 10 0 1 58 21 455
2019 Health care practitioners 33 27 28 8 4 0 0 60 12 25
2019 Federal regulators 47 27 15 8 3 0 0 74 11 27
2019 Compliance, inspection and enforcement 26 21 29 15 9 0 0 47 24 95
2019 Communications or public affairs 34 31 16 13 6 0 0 65 19 120
2019 Access to information and privacy 44 29 15 6 5 1 0 74 11 123
2019 Security 37 22 25 9 6 0 1 60 15 74
2019 Science and technology 40 19 24 5 12 0 0 59 17 16
2019 Legal services 29 38 20 6 7 0 0 67 13 29
2019 Administration and operations 35 26 21 10 7 0 1 62 17 1762
2019 Human resources 41 26 18 10 5 0 0 68 15 255
2019 Financial management 35 35 19 6 4 1 1 71 9 179
2019 Procurement 41 35 9 4 11 0 0 76 15 20
2019 Materiel management 53 29 12 6 0 0 0 82 6 19
2019 Information management 41 30 17 4 7 1 1 72 11 138
2019 Information technology 34 29 19 10 8 0 1 63 18 268
2019 Internal audit 45 36 7 4 8 0 0 81 12 26
2019 Evaluation 12 46 16 14 12 0 0 58 26 50
2019 Data sciences 42 31 15 6 7 0 0 72 13 81
2019 Policy 26 29 20 13 11 0 1 55 25 419
2019 Project management 31 30 18 10 10 0 0 62 20 300
2019 Other services to the public 37 26 18 8 10 0 1 63 19 304
2019 None of the above 37 28 15 10 8 1 2 66 18 507
2018 Client contact centre 27 26 21 10 14 1 1 55 24 347
2018 Health care practitioners 22 52 19 0 7 0 0 74 7 14
2018 Federal regulators 35 0 40 20 6 0 0 35 25 18
2018 Compliance, inspection and enforcement 27 27 21 12 13 0 0 54 25 85
2018 Communications or public affairs 33 28 21 10 7 0 1 62 17 101
2018 Access to information and privacy 45 21 15 11 5 1 1 68 17 89
2018 Security 32 28 20 9 11 1 0 60 19 84
2018 Legal services 32 28 23 8 10 0 0 59 18 28
2018 Administration and operations 27 27 21 13 11 0 1 55 24 1419
2018 Human resources 43 22 20 7 5 0 2 66 13 246
2018 Financial management 33 26 23 10 5 2 0 61 16 181
2018 Procurement 29 29 20 9 13 0 0 57 22 22
2018 Materiel management 71 7 7 0 7 7 0 84 8 12
2018 Information management 38 26 24 6 4 1 0 65 10 118
2018 Information technology 30 25 19 16 8 1 1 56 25 171
2018 Internal audit 28 33 32 6 0 0 0 61 6 15
2018 Evaluation 49 15 21 12 4 0 0 64 15 26
2018 Data sciences 39 23 25 7 7 0 0 62 14 58
2018 Policy 24 29 25 14 10 0 0 52 23 345
2018 Project management 25 32 19 13 11 0 0 57 24 192
2018 Other services to the public 32 25 18 14 11 0 1 57 25 216
2018 None of the above 35 22 20 12 9 1 2 58 21 375
2017 Client contact centre 24 28 21 13 11 0 3 54 25 354
2017 Health care practitioners 35 40 6 13 7 0 0 75 20 17
2017 Federal regulators 21 40 13 20 7 0 0 61 27 15
2017 Compliance, inspection and enforcement 23 39 18 12 8 0 0 62 20 84
2017 Communications or public affairs 25 27 28 13 5 0 1 53 18 97
2017 Access to information and privacy 47 23 19 6 3 0 2 72 9 64
2017 Security 29 28 27 8 8 0 0 57 16 73
2017 Legal services 40 10 9 18 5 0 17 61 28 18
2017 Administration and operations 29 30 23 10 7 0 1 60 17 1576
2017 Human resources 39 28 21 8 3 0 1 67 12 208
2017 Financial management 35 31 17 9 7 0 1 67 17 179
2017 Procurement 45 31 21 4 0 0 0 75 4 23
2017 Materiel management 42 20 20 6 12 0 0 62 18 17
2017 Information management 37 24 20 7 8 0 4 63 16 133
2017 Information technology 30 31 24 10 5 0 1 61 14 208
2017 Internal audit 36 46 18 0 0 0 0 82 0 17
2017 Evaluation 25 27 31 6 12 0 0 52 18 33
2017 Data sciences 33 32 20 7 4 0 4 68 11 51
2017 Policy 22 28 27 11 11 0 0 50 22 311
2017 Project management 29 26 22 11 11 0 0 55 22 231
2017 Other services to the public 31 33 17 12 6 0 1 65 18 285
2017 None of the above 32 26 19 13 9 0 2 59 22 529

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 24 18 13 12 0 5 55 26 508
2020 Health care practitioners 20 26 38 16 0 0 0 46 16 19
2020 Federal regulators 10 35 10 25 14 0 5 48 41 20
2020 Compliance, inspection and enforcement 27 23 20 10 14 0 6 53 26 79
2020 Communications or public affairs 25 25 19 11 13 0 7 54 26 130
2020 Access to information and privacy 39 22 18 9 7 0 6 64 16 119
2020 Security 36 21 24 6 7 0 7 60 14 73
2020 Science and technology 33 47 7 6 0 0 7 86 6 15
2020 Legal services 26 21 33 9 5 0 6 50 15 42
2020 Administration and operations 34 22 17 9 10 0 8 60 21 1928
2020 Human resources 40 17 15 11 11 0 6 60 24 294
2020 Financial management 30 23 23 10 8 0 7 56 19 170
2020 Procurement 25 20 20 8 20 0 8 48 30 25
2020 Materiel management 35 29 26 0 6 0 5 67 6 20
2020 Information management 43 22 11 11 5 1 6 70 18 128
2020 Information technology 38 22 20 7 7 1 6 64 15 269
2020 Internal audit 52 17 4 4 14 0 8 76 20 23
2020 Evaluation 44 24 19 0 7 0 5 72 7 41
2020 Data sciences 28 24 15 10 18 0 6 54 30 88
2020 Policy 27 18 20 16 15 0 4 47 32 403
2020 Project management 38 18 15 15 10 0 5 58 26 312
2020 Other services to the public 34 19 18 13 7 0 8 59 22 298
2020 None of the above 31 23 17 10 11 0 8 59 23 482

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 29 22 8 6 1 4 61 15 511
2020 Health care practitioners 36 59 5 0 0 0 0 95 0 19
2020 Federal regulators 36 14 25 10 9 0 5 53 21 20
2020 Compliance, inspection and enforcement 20 35 32 8 3 1 1 56 11 80
2020 Communications or public affairs 33 27 30 9 1 0 0 60 10 130
2020 Access to information and privacy 50 21 16 4 4 0 5 74 9 118
2020 Security 35 33 25 3 3 0 1 69 5 73
2020 Science and technology 53 34 13 0 0 0 0 87 0 15
2020 Legal services 36 41 16 4 2 0 0 77 7 42
2020 Administration and operations 36 32 19 7 3 1 2 70 10 1918
2020 Human resources 41 32 17 6 3 0 1 75 8 291
2020 Financial management 39 38 19 3 1 0 0 77 5 167
2020 Procurement 40 32 20 0 4 0 4 75 4 25
2020 Materiel management 46 37 17 0 0 0 0 83 0 22
2020 Information management 48 26 12 6 5 1 2 75 12 128
2020 Information technology 36 34 19 7 3 1 2 71 10 266
2020 Internal audit 36 29 17 9 4 0 4 68 14 23
2020 Evaluation 45 25 24 2 5 0 0 69 7 41
2020 Data sciences 39 31 13 8 6 0 2 72 14 88
2020 Policy 27 36 22 10 4 0 0 64 14 403
2020 Project management 36 33 19 7 4 0 1 69 11 311
2020 Other services to the public 37 32 15 7 5 1 4 72 12 297
2020 None of the above 41 26 18 9 4 1 1 68 13 479
2019 Client contact centre 27 34 22 8 7 1 1 63 15 455
2019 Health care practitioners 44 28 16 8 0 0 4 75 8 24
2019 Federal regulators 45 29 18 4 4 0 0 74 7 28
2019 Compliance, inspection and enforcement 26 37 17 11 6 2 1 65 17 95
2019 Communications or public affairs 25 42 22 8 2 0 1 67 10 119
2019 Access to information and privacy 52 26 14 3 4 1 1 79 7 123
2019 Security 28 34 22 9 4 0 1 63 14 74
2019 Science and technology 33 24 13 17 13 0 0 57 30 16
2019 Legal services 44 35 6 7 0 4 4 86 8 29
2019 Administration and operations 34 36 17 7 4 1 1 72 11 1749
2019 Human resources 36 39 14 7 4 0 1 75 11 256
2019 Financial management 31 45 19 3 0 1 1 78 3 178
2019 Procurement 49 27 9 11 4 0 0 76 15 20
2019 Materiel management 51 27 16 6 0 0 0 78 6 19
2019 Information management 44 25 20 4 4 2 2 72 8 138
2019 Information technology 29 33 21 9 4 1 2 65 13 267
2019 Internal audit 58 27 11 4 0 0 0 85 4 26
2019 Evaluation 34 27 27 8 4 0 0 62 12 51
2019 Data sciences 35 32 20 6 3 0 4 69 10 81
2019 Policy 21 43 22 9 5 0 0 64 14 417
2019 Project management 31 29 22 10 6 0 1 61 16 301
2019 Other services to the public 39 27 17 7 5 2 2 70 13 304
2019 None of the above 38 29 18 7 4 1 4 70 11 511
2018 Client contact centre 24 34 23 9 5 2 3 61 15 346
2018 Health care practitioners 29 28 35 7 0 0 0 58 7 14
2018 Federal regulators 38 32 16 14 0 0 0 70 14 18
2018 Compliance, inspection and enforcement 20 37 16 20 7 0 0 57 27 85
2018 Communications or public affairs 29 32 25 10 4 1 0 61 14 102
2018 Access to information and privacy 39 28 18 6 2 4 3 72 9 89
2018 Security 34 31 23 6 6 0 0 65 12 84
2018 Legal services 23 33 32 3 3 0 4 59 7 27
2018 Administration and operations 28 33 24 9 5 1 2 62 14 1416
2018 Human resources 31 36 21 6 5 1 1 68 11 242
2018 Financial management 30 32 25 5 5 2 1 64 10 176
2018 Procurement 22 32 32 9 4 0 0 55 13 22
2018 Materiel management 32 44 7 7 10 0 0 77 17 13
2018 Information management 33 32 22 8 2 1 0 66 11 115
2018 Information technology 22 39 23 8 5 1 2 63 13 172
2018 Internal audit 27 33 22 12 0 0 6 64 13 15
2018 Evaluation 30 34 22 11 4 0 0 64 14 26
2018 Data sciences 25 33 25 8 8 0 0 58 17 57
2018 Policy 19 37 30 8 5 0 0 57 13 345
2018 Project management 21 36 20 11 9 0 1 59 21 189
2018 Other services to the public 33 34 19 7 6 1 1 67 13 215
2018 None of the above 32 29 25 7 4 1 2 62 12 375
2017 Client contact centre 24 28 20 13 11 1 3 54 25 355
2017 Health care practitioners 53 17 30 0 0 0 0 70 0 17
2017 Federal regulators 46 0 20 13 7 0 14 54 23 15
2017 Compliance, inspection and enforcement 25 28 27 17 1 0 1 54 18 83
2017 Communications or public affairs 27 38 22 8 4 0 1 66 12 97
2017 Access to information and privacy 44 30 15 5 3 0 3 76 8 64
2017 Security 40 35 14 4 7 0 1 76 11 73
2017 Legal services 46 9 5 14 22 0 5 58 38 18
2017 Administration and operations 31 34 19 10 5 1 2 66 15 1574
2017 Human resources 33 33 21 6 4 1 3 68 10 208
2017 Financial management 39 35 15 7 2 1 1 76 9 179
2017 Procurement 26 56 4 9 5 0 0 82 14 23
2017 Materiel management 32 36 20 12 0 0 0 69 12 17
2017 Information management 34 31 21 8 1 1 3 68 10 132
2017 Information technology 29 34 20 11 3 1 2 64 15 208
2017 Internal audit 42 41 17 0 0 0 0 83 0 17
2017 Evaluation 35 26 15 15 6 0 3 63 22 33
2017 Data sciences 37 36 18 5 0 2 2 76 6 51
2017 Policy 24 34 25 12 5 0 0 58 17 312
2017 Project management 24 35 22 10 8 0 1 60 18 231
2017 Other services to the public 36 33 16 8 5 0 2 70 13 283
2017 None of the above 37 29 16 10 5 1 3 69 15 530

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 31 21 7 5 1 4 66 12 503
2020 Health care practitioners 21 63 11 5 0 0 0 84 5 19
2020 Federal regulators 37 32 21 5 5 0 0 69 10 19
2020 Compliance, inspection and enforcement 24 27 22 19 6 1 0 52 25 79
2020 Communications or public affairs 21 34 22 15 8 0 0 55 23 130
2020 Access to information and privacy 49 23 13 6 7 0 3 74 13 117
2020 Security 36 28 25 10 1 0 0 64 11 72
2020 Science and technology 42 13 20 19 6 0 0 55 25 15
2020 Legal services 35 43 14 5 2 0 0 79 7 42
2020 Administration and operations 25 30 22 13 8 1 1 56 21 1918
2020 Human resources 30 33 20 12 5 0 1 63 17 293
2020 Financial management 29 36 23 8 3 0 0 65 12 170
2020 Procurement 21 46 12 8 8 0 4 70 17 24
2020 Materiel management 47 29 19 4 0 0 0 76 4 21
2020 Information management 33 32 16 10 7 1 1 67 17 129
2020 Information technology 27 29 23 12 7 1 1 57 20 269
2020 Internal audit 32 25 30 13 0 0 0 57 13 23
2020 Evaluation 30 38 18 10 5 0 0 68 14 40
2020 Data sciences 27 36 22 7 8 0 1 63 15 88
2020 Policy 16 30 30 15 8 0 0 46 23 401
2020 Project management 22 32 22 15 8 0 0 54 23 311
2020 Other services to the public 30 29 21 11 7 0 2 61 18 299
2020 None of the above 32 29 17 11 10 0 1 62 21 482
2019 Client contact centre 34 31 20 9 4 0 2 67 13 454
2019 Health care practitioners 45 28 11 12 4 0 0 73 16 25
2019 Federal regulators 38 26 21 7 4 0 4 67 11 28
2019 Compliance, inspection and enforcement 23 28 23 16 9 1 0 52 25 94
2019 Communications or public affairs 24 37 23 10 6 0 1 61 16 120
2019 Access to information and privacy 51 25 12 5 5 1 1 78 10 122
2019 Security 24 43 16 8 6 0 3 69 14 74
2019 Science and technology 27 18 30 18 6 0 0 45 25 16
2019 Legal services 31 37 25 7 0 0 0 68 7 29
2019 Administration and operations 26 33 23 10 6 1 1 60 17 1750
2019 Human resources 26 35 23 12 4 0 0 61 16 256
2019 Financial management 30 34 26 7 1 1 1 65 9 178
2019 Procurement 29 38 15 4 13 0 0 67 18 20
2019 Materiel management 47 32 15 6 0 0 0 79 6 19
2019 Information management 33 35 20 8 3 0 2 69 11 138
2019 Information technology 25 28 24 13 7 1 1 55 20 268
2019 Internal audit 39 23 30 8 0 0 0 62 8 26
2019 Evaluation 27 28 17 18 10 0 0 55 28 50
2019 Data sciences 31 34 21 5 7 0 3 66 12 81
2019 Policy 19 35 28 10 7 0 0 54 18 418
2019 Project management 20 31 22 17 9 0 0 52 26 301
2019 Other services to the public 37 25 19 9 8 1 1 63 17 303
2019 None of the above 36 26 18 12 6 1 2 63 18 509
2018 Client contact centre 32 30 21 5 7 2 3 64 13 345
2018 Health care practitioners 21 29 42 7 0 0 0 51 7 14
2018 Federal regulators 28 31 16 20 6 0 0 59 26 18
2018 Compliance, inspection and enforcement 19 30 26 15 10 0 0 49 25 85
2018 Communications or public affairs 20 37 29 11 3 1 0 57 14 102
2018 Access to information and privacy 36 32 16 7 5 2 1 71 13 89
2018 Security 33 29 17 15 6 0 0 62 21 84
2018 Legal services 20 33 32 10 0 0 4 55 11 27
2018 Administration and operations 21 29 27 14 7 1 1 51 21 1415
2018 Human resources 19 35 28 11 5 0 2 56 16 244
2018 Financial management 22 33 23 14 5 2 1 57 20 177
2018 Procurement 11 20 37 9 22 0 0 31 32 22
2018 Materiel management 46 21 17 0 10 7 0 72 10 13
2018 Information management 37 26 20 12 2 1 1 65 15 117
2018 Information technology 22 29 22 16 7 2 1 53 24 173
2018 Internal audit 30 26 25 0 6 0 13 64 7 15
2018 Evaluation 32 21 21 14 11 0 0 54 25 27
2018 Data sciences 26 31 21 17 5 0 0 57 22 57
2018 Policy 15 37 28 12 7 0 1 53 19 346
2018 Project management 13 30 25 17 14 0 0 43 31 189
2018 Other services to the public 28 31 17 16 8 1 0 59 24 216
2018 None of the above 28 27 24 14 6 1 1 56 20 375
2017 Client contact centre 23 25 24 13 11 1 4 50 25 354
2017 Health care practitioners 35 31 28 6 0 0 0 66 6 17
2017 Federal regulators 33 13 20 7 13 0 14 54 23 15
2017 Compliance, inspection and enforcement 20 37 23 12 7 0 0 58 19 84
2017 Communications or public affairs 13 32 26 17 9 0 2 47 26 96
2017 Access to information and privacy 38 31 18 8 3 0 2 70 11 64
2017 Security 29 40 15 5 9 0 1 70 15 73
2017 Legal services 33 14 22 22 9 0 0 47 31 18
2017 Administration and operations 25 29 23 14 6 1 2 56 20 1576
2017 Human resources 22 30 32 12 2 1 1 53 14 207
2017 Financial management 29 34 22 8 4 1 2 65 12 179
2017 Procurement 16 40 26 9 9 0 0 56 18 23
2017 Materiel management 39 35 20 6 0 0 0 74 6 17
2017 Information management 33 30 20 11 3 0 3 64 15 131
2017 Information technology 21 33 28 12 3 1 1 55 16 208
2017 Internal audit 42 22 36 0 0 0 0 64 0 17
2017 Evaluation 22 45 21 6 6 0 0 67 12 33
2017 Data sciences 23 38 16 13 4 4 2 65 18 51
2017 Policy 16 36 27 16 5 0 0 51 22 312
2017 Project management 17 30 26 17 10 0 1 47 28 231
2017 Other services to the public 26 31 21 13 6 0 2 59 20 283
2017 None of the above 30 27 18 15 7 1 2 58 23 530

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 27 19 7 5 1 2 68 12 507
2020 Health care practitioners 35 44 16 0 5 0 0 79 5 19
2020 Federal regulators 21 40 20 5 9 0 5 64 15 20
2020 Compliance, inspection and enforcement 25 35 15 18 6 0 0 61 24 80
2020 Communications or public affairs 33 32 16 12 7 0 0 65 19 130
2020 Access to information and privacy 50 24 11 4 8 2 1 76 12 118
2020 Security 43 24 23 7 3 0 0 67 10 73
2020 Science and technology 49 26 19 6 0 0 0 75 6 15
2020 Legal services 38 42 14 3 2 0 0 81 6 42
2020 Administration and operations 34 30 20 9 5 1 1 65 15 1921
2020 Human resources 38 30 19 7 5 0 1 69 12 294
2020 Financial management 42 34 16 8 1 0 1 76 8 170
2020 Procurement 48 28 12 8 4 0 0 76 12 25
2020 Materiel management 43 33 24 0 0 0 0 76 0 21
2020 Information management 43 25 15 9 6 1 1 69 16 129
2020 Information technology 34 26 20 11 7 1 0 61 19 268
2020 Internal audit 40 25 22 13 0 0 0 65 13 23
2020 Evaluation 38 20 22 12 7 0 0 58 19 40
2020 Data sciences 34 33 19 4 9 0 1 67 14 88
2020 Policy 25 32 21 14 7 0 0 58 21 403
2020 Project management 27 30 24 13 6 0 0 57 19 310
2020 Other services to the public 35 27 20 10 5 1 2 64 16 299
2020 None of the above 38 26 19 7 8 0 0 65 16 480
2019 Client contact centre 41 30 16 7 5 0 1 72 12 454
2019 Health care practitioners 49 28 23 0 0 0 0 77 0 25
2019 Federal regulators 38 21 26 4 0 0 11 67 4 28
2019 Compliance, inspection and enforcement 29 36 19 9 6 1 0 65 16 95
2019 Communications or public affairs 33 34 18 8 5 0 1 68 14 120
2019 Access to information and privacy 51 31 8 4 4 1 1 84 9 123
2019 Security 24 49 8 9 8 0 1 74 18 74
2019 Science and technology 36 13 13 13 19 0 7 52 34 15
2019 Legal services 35 35 11 15 4 0 0 70 18 28
2019 Administration and operations 35 33 18 8 4 1 1 69 13 1746
2019 Human resources 31 41 15 9 4 0 1 72 13 256
2019 Financial management 34 33 22 5 4 1 1 68 9 178
2019 Procurement 30 36 13 11 9 0 0 67 20 20
2019 Materiel management 52 21 22 6 0 0 0 72 6 19
2019 Information management 45 26 18 6 4 0 1 72 10 138
2019 Information technology 33 30 19 11 7 0 1 63 18 267
2019 Internal audit 57 19 16 4 4 0 0 76 8 26
2019 Evaluation 36 26 21 10 8 0 0 61 18 50
2019 Data sciences 25 35 21 11 8 0 0 60 19 81
2019 Policy 23 32 24 13 8 0 0 55 21 417
2019 Project management 26 28 21 15 11 0 0 54 26 301
2019 Other services to the public 41 29 16 7 5 1 1 71 12 305
2019 None of the above 45 21 18 7 6 2 1 68 13 509
2018 Client contact centre 34 29 20 8 5 2 3 66 13 345
2018 Health care practitioners 44 15 34 7 0 0 0 59 7 14
2018 Federal regulators 34 29 22 9 6 0 0 63 15 18
2018 Compliance, inspection and enforcement 30 30 22 9 9 0 0 60 18 85
2018 Communications or public affairs 31 29 27 9 3 1 0 61 12 100
2018 Access to information and privacy 35 28 23 5 4 3 1 66 10 88
2018 Security 32 31 17 10 10 0 0 63 20 83
2018 Legal services 15 44 22 7 0 0 12 68 8 27
2018 Administration and operations 30 31 22 10 5 1 2 62 16 1407
2018 Human resources 27 28 28 9 6 0 2 56 16 244
2018 Financial management 27 30 25 12 3 2 1 59 15 177
2018 Procurement 18 28 28 14 13 0 0 45 27 22
2018 Materiel management 39 27 33 0 0 0 0 67 0 13
2018 Information management 34 35 18 10 2 1 0 69 13 116
2018 Information technology 21 30 23 16 8 1 2 52 25 173
2018 Internal audit 36 33 19 6 0 0 6 73 6 15
2018 Evaluation 46 29 4 11 11 0 0 75 22 26
2018 Data sciences 23 30 24 17 7 0 0 53 23 57
2018 Policy 19 33 25 14 8 0 0 53 23 342
2018 Project management 16 29 26 16 11 0 1 46 27 189
2018 Other services to the public 34 33 18 8 5 1 1 68 13 215
2018 None of the above 33 24 25 8 8 0 1 58 16 374
2017 Client contact centre 26 27 17 14 10 1 4 56 26 355
2017 Health care practitioners 41 37 22 0 0 0 0 78 0 17
2017 Federal regulators 46 19 14 0 7 0 14 76 8 15
2017 Compliance, inspection and enforcement 32 31 19 11 5 0 2 64 16 84
2017 Communications or public affairs 27 29 27 6 8 0 2 58 14 97
2017 Access to information and privacy 39 31 11 9 6 0 3 73 16 64
2017 Security 36 26 17 12 5 1 3 64 18 73
2017 Legal services 43 5 25 9 19 0 0 47 28 18
2017 Administration and operations 33 29 20 9 5 1 2 64 15 1575
2017 Human resources 30 32 23 8 6 0 1 63 14 208
2017 Financial management 34 34 17 11 3 1 0 69 14 179
2017 Procurement 33 36 16 10 5 0 0 69 15 23
2017 Materiel management 37 33 17 13 0 0 0 70 13 17
2017 Information management 32 39 15 7 4 1 2 73 11 132
2017 Information technology 29 30 22 12 5 1 1 60 17 208
2017 Internal audit 42 23 23 12 0 0 0 65 12 17
2017 Evaluation 43 27 18 9 3 0 0 70 12 33
2017 Data sciences 26 43 16 11 2 0 2 70 13 51
2017 Policy 19 34 24 13 9 0 0 53 23 311
2017 Project management 20 26 30 14 10 0 0 45 24 231
2017 Other services to the public 38 31 17 8 4 0 2 70 13 284
2017 None of the above 36 26 18 9 7 1 3 64 17 530

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 27 17 7 7 1 1 69 14 506
2020 Health care practitioners 34 44 16 0 6 0 0 78 6 19
2020 Federal regulators 40 25 10 10 9 0 5 69 21 20
2020 Compliance, inspection and enforcement 31 29 26 6 8 0 0 60 14 80
2020 Communications or public affairs 52 26 11 10 2 0 0 78 12 130
2020 Access to information and privacy 55 15 16 9 3 0 2 71 13 118
2020 Security 52 16 15 11 5 0 0 69 16 73
2020 Science and technology 67 20 6 7 0 0 0 87 7 15
2020 Legal services 40 29 24 2 5 0 0 69 7 41
2020 Administration and operations 42 26 16 8 6 1 1 69 14 1916
2020 Human resources 56 21 14 4 3 0 1 78 8 294
2020 Financial management 54 28 11 3 3 0 1 82 6 170
2020 Procurement 40 25 24 0 8 4 0 67 8 25
2020 Materiel management 44 28 18 9 0 0 0 73 9 22
2020 Information management 50 24 8 10 8 0 0 74 18 126
2020 Information technology 48 28 14 4 5 1 0 76 9 270
2020 Internal audit 51 27 18 5 0 0 0 78 5 22
2020 Evaluation 37 37 19 3 5 0 0 73 7 41
2020 Data sciences 50 26 13 4 7 0 1 76 11 88
2020 Policy 48 27 13 8 3 0 0 76 11 401
2020 Project management 46 27 16 6 4 0 0 73 11 312
2020 Other services to the public 41 27 16 6 7 1 2 70 13 297
2020 None of the above 44 23 14 9 7 1 1 69 17 480
2019 Client contact centre 38 26 17 9 7 1 2 66 16 453
2019 Health care practitioners 56 24 12 7 0 0 0 81 7 25
2019 Federal regulators 40 15 22 11 4 0 7 59 17 28
2019 Compliance, inspection and enforcement 45 20 21 6 7 0 0 65 14 95
2019 Communications or public affairs 54 20 18 5 2 0 1 75 8 120
2019 Access to information and privacy 48 24 16 5 5 1 1 73 11 122
2019 Security 38 35 11 9 6 0 1 74 15 74
2019 Science and technology 29 19 20 14 13 0 7 51 28 15
2019 Legal services 56 20 17 0 7 0 0 76 7 29
2019 Administration and operations 42 26 14 9 7 1 1 69 16 1746
2019 Human resources 47 30 14 4 5 0 0 77 9 257
2019 Financial management 50 30 15 2 2 1 0 81 4 178
2019 Procurement 61 28 11 0 0 0 0 89 0 20
2019 Materiel management 48 36 11 6 0 0 0 83 6 18
2019 Information management 49 22 10 7 10 0 2 73 17 138
2019 Information technology 47 29 12 5 7 0 1 76 12 268
2019 Internal audit 73 4 24 0 0 0 0 76 0 26
2019 Evaluation 32 25 24 13 6 0 0 57 19 50
2019 Data sciences 50 26 11 9 3 0 0 76 13 81
2019 Policy 43 32 11 8 5 0 0 75 14 418
2019 Project management 45 24 17 6 8 0 1 69 14 300
2019 Other services to the public 43 24 17 8 7 1 1 68 15 302
2019 None of the above 47 23 12 9 6 1 2 72 15 507

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 29 24 12 9 0 1 55 21 507
2020 Health care practitioners 26 36 32 6 0 0 0 62 6 19
2020 Federal regulators 26 37 21 16 0 0 0 63 16 19
2020 Compliance, inspection and enforcement 18 32 32 10 8 0 0 50 18 80
2020 Communications or public affairs 27 24 23 18 8 0 0 51 26 131
2020 Access to information and privacy 39 28 18 6 8 0 1 68 13 119
2020 Security 32 23 29 11 5 0 0 55 16 73
2020 Science and technology 20 27 32 21 0 0 0 46 21 15
2020 Legal services 21 31 28 14 5 0 0 52 19 42
2020 Administration and operations 29 30 22 12 6 0 1 60 18 1924
2020 Human resources 36 30 22 9 4 0 0 65 12 292
2020 Financial management 34 30 20 11 4 0 1 64 16 167
2020 Procurement 17 44 20 8 12 0 0 60 20 25
2020 Materiel management 36 32 22 5 5 0 0 68 10 22
2020 Information management 38 25 19 12 7 0 0 62 19 129
2020 Information technology 30 34 18 9 7 1 1 66 16 269
2020 Internal audit 23 30 25 9 9 0 4 55 19 23
2020 Evaluation 35 29 22 12 2 0 0 64 14 41
2020 Data sciences 30 29 17 17 6 0 1 60 23 87
2020 Policy 19 35 25 14 6 0 0 55 21 403
2020 Project management 27 30 26 13 4 0 0 57 17 312
2020 Other services to the public 24 35 21 11 7 0 1 60 19 298
2020 None of the above 33 28 19 9 10 0 1 62 19 483

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 31 23 15 10 1 0 52 26 508
2020 Health care practitioners 21 46 22 11 0 0 0 67 11 19
2020 Federal regulators 32 42 26 0 0 0 0 74 0 19
2020 Compliance, inspection and enforcement 19 31 29 12 8 0 0 50 21 80
2020 Communications or public affairs 21 30 30 9 10 0 0 51 19 131
2020 Access to information and privacy 44 31 11 7 5 1 1 76 13 118
2020 Security 35 26 24 11 3 0 0 62 14 73
2020 Science and technology 36 26 19 19 0 0 0 62 19 15
2020 Legal services 22 38 24 11 5 0 0 60 16 42
2020 Administration and operations 25 27 24 15 8 1 1 53 23 1921
2020 Human resources 27 32 22 14 5 0 0 59 19 292
2020 Financial management 37 32 18 8 4 0 1 70 12 170
2020 Procurement 32 25 20 20 4 0 0 56 24 25
2020 Materiel management 41 28 22 9 0 0 0 69 9 22
2020 Information management 42 26 17 11 5 0 0 67 15 127
2020 Information technology 36 31 17 8 6 0 1 68 14 269
2020 Internal audit 19 37 8 27 4 0 4 59 32 23
2020 Evaluation 34 37 22 7 0 0 0 71 7 41
2020 Data sciences 29 35 19 11 4 0 1 65 16 88
2020 Policy 24 28 27 12 9 0 0 52 21 401
2020 Project management 23 34 23 12 9 0 0 57 21 312
2020 Other services to the public 27 25 19 15 13 1 0 53 28 296
2020 None of the above 31 26 19 12 11 0 1 57 23 482
2019 Client contact centre 29 35 17 12 6 0 1 65 18 453
2019 Health care practitioners 48 16 15 16 4 0 0 64 20 25
2019 Federal regulators 32 21 33 7 3 0 4 55 11 28
2019 Compliance, inspection and enforcement 26 27 26 13 7 1 0 54 20 93
2019 Communications or public affairs 39 36 18 4 2 0 1 75 7 120
2019 Access to information and privacy 49 27 17 4 2 1 0 77 6 122
2019 Security 41 30 15 8 6 0 0 71 14 73
2019 Science and technology 45 12 30 7 6 0 0 57 13 16
2019 Legal services 31 25 25 9 10 0 0 56 20 29
2019 Administration and operations 32 32 19 9 7 1 1 65 16 1747
2019 Human resources 35 35 18 6 6 0 0 70 12 257
2019 Financial management 37 32 18 10 2 1 1 70 12 177
2019 Procurement 33 35 27 0 4 0 0 69 4 20
2019 Materiel management 52 16 23 10 0 0 0 67 10 19
2019 Information management 39 27 20 8 2 2 2 69 11 138
2019 Information technology 38 31 17 7 5 1 1 71 12 267
2019 Internal audit 58 27 8 8 0 0 0 84 8 26
2019 Evaluation 38 33 16 8 6 0 0 70 14 50
2019 Data sciences 43 31 16 3 5 0 1 75 8 81
2019 Policy 30 32 22 9 6 0 0 62 15 417
2019 Project management 30 30 19 12 8 0 1 60 21 298
2019 Other services to the public 38 27 18 9 6 1 1 66 15 304
2019 None of the above 44 24 18 7 5 1 1 69 13 509
2018 Client contact centre 25 30 25 9 6 2 3 58 16 342
2018 Health care practitioners 21 34 38 7 0 0 0 55 7 14
2018 Federal regulators 46 23 16 9 6 0 0 69 15 18
2018 Compliance, inspection and enforcement 28 22 22 16 12 0 0 49 29 85
2018 Communications or public affairs 30 40 16 7 6 1 0 70 13 101
2018 Access to information and privacy 39 31 16 8 2 1 1 72 11 89
2018 Security 30 33 19 11 7 0 0 63 18 84
2018 Legal services 7 27 19 28 15 0 4 35 45 27
2018 Administration and operations 27 30 23 12 7 1 1 58 19 1407
2018 Human resources 31 27 19 16 5 0 2 59 22 243
2018 Financial management 27 31 25 10 5 2 0 60 15 177
2018 Procurement 15 36 15 21 13 0 0 51 34 22
2018 Materiel management 70 7 17 0 0 7 0 82 0 13
2018 Information management 43 30 17 9 0 1 0 73 10 115
2018 Information technology 26 33 22 8 9 1 1 60 17 173
2018 Internal audit 23 33 32 6 0 0 6 59 7 15
2018 Evaluation 37 25 18 20 0 0 0 62 20 26
2018 Data sciences 38 27 20 10 5 0 0 65 15 56
2018 Policy 25 32 23 14 5 0 1 58 19 346
2018 Project management 26 32 20 13 9 1 0 58 22 188
2018 Other services to the public 34 28 20 9 9 0 0 63 17 214
2018 None of the above 34 26 25 7 6 0 1 61 13 373
2017 Client contact centre 21 30 22 13 11 0 3 52 25 354
2017 Health care practitioners 52 35 0 12 0 0 0 88 12 17
2017 Federal regulators 46 12 7 7 13 0 14 69 23 15
2017 Compliance, inspection and enforcement 24 36 21 16 3 0 0 60 19 83
2017 Communications or public affairs 25 33 24 9 6 1 1 59 16 97
2017 Access to information and privacy 43 27 14 11 3 0 2 71 14 63
2017 Security 25 36 20 12 5 0 1 62 18 73
2017 Legal services 58 18 5 5 14 0 0 77 19 18
2017 Administration and operations 28 31 20 11 7 0 2 60 19 1576
2017 Human resources 31 35 20 6 4 0 4 68 11 206
2017 Financial management 33 32 20 6 4 2 3 68 11 179
2017 Procurement 21 29 33 9 8 0 0 50 17 23
2017 Materiel management 44 24 13 20 0 0 0 68 20 17
2017 Information management 38 31 19 9 1 1 2 71 10 131
2017 Information technology 30 29 19 14 5 1 2 61 19 207
2017 Internal audit 53 17 24 6 0 0 0 70 6 17
2017 Evaluation 28 44 12 9 6 0 0 72 16 32
2017 Data sciences 46 31 9 7 4 2 2 79 11 51
2017 Policy 26 34 22 12 6 0 1 61 17 312
2017 Project management 22 32 27 12 7 0 1 54 19 230
2017 Other services to the public 30 31 23 7 6 0 3 63 14 282
2017 None of the above 30 30 18 12 8 1 2 62 20 526

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 25 14 4 3 1 2 79 7 510
2020 Health care practitioners 55 34 11 0 0 0 0 89 0 20
2020 Federal regulators 61 19 15 0 5 0 0 80 5 20
2020 Compliance, inspection and enforcement 33 27 26 5 9 0 0 60 14 79
2020 Communications or public affairs 46 27 12 7 6 0 2 75 13 129
2020 Access to information and privacy 60 20 10 4 2 2 3 83 6 119
2020 Security 46 23 23 5 1 0 1 70 7 72
2020 Science and technology 69 20 6 6 0 0 0 88 6 15
2020 Legal services 35 32 24 9 0 0 0 67 9 42
2020 Administration and operations 44 29 15 6 4 0 1 75 10 1920
2020 Human resources 50 24 19 3 2 0 2 76 4 294
2020 Financial management 55 23 13 5 2 1 2 79 7 168
2020 Procurement 52 24 16 4 0 0 4 79 4 25
2020 Materiel management 67 19 10 5 0 0 0 85 5 22
2020 Information management 52 23 15 5 3 0 2 76 9 129
2020 Information technology 54 28 12 2 3 1 0 83 5 265
2020 Internal audit 35 42 14 0 9 0 0 77 9 23
2020 Evaluation 54 24 12 7 2 0 0 79 10 41
2020 Data sciences 52 26 16 3 2 0 1 78 6 88
2020 Policy 38 34 19 5 3 0 1 72 8 405
2020 Project management 51 23 17 5 3 0 2 75 7 311
2020 Other services to the public 41 31 13 8 5 0 2 74 13 300
2020 None of the above 47 24 17 7 5 0 1 71 12 478
2019 Client contact centre 51 25 10 5 4 0 5 80 9 450
2019 Health care practitioners 50 32 4 4 10 0 0 82 14 24
2019 Federal regulators 50 18 18 11 4 0 0 68 14 28
2019 Compliance, inspection and enforcement 53 28 7 6 5 0 0 81 11 95
2019 Communications or public affairs 63 24 8 2 3 0 1 87 4 120
2019 Access to information and privacy 59 24 7 6 3 0 2 84 9 123
2019 Security 67 21 7 3 1 0 1 89 4 73
2019 Science and technology 53 12 17 5 6 0 6 69 12 16
2019 Legal services 48 31 7 3 7 0 4 82 11 29
2019 Administration and operations 54 24 11 5 3 0 1 80 9 1748
2019 Human resources 57 25 10 4 3 0 1 82 8 255
2019 Financial management 61 18 11 4 2 1 3 82 6 178
2019 Procurement 52 30 5 9 4 0 0 81 13 20
2019 Materiel management 72 16 6 6 0 0 0 88 6 19
2019 Information management 55 28 8 5 2 1 2 85 7 137
2019 Information technology 54 26 8 7 5 0 2 81 11 264
2019 Internal audit 77 11 12 0 0 0 0 88 0 26
2019 Evaluation 49 24 11 4 12 0 0 73 16 51
2019 Data sciences 67 21 6 1 3 1 0 89 5 80
2019 Policy 51 26 13 5 4 0 0 77 10 416
2019 Project management 59 19 12 4 4 0 1 80 8 299
2019 Other services to the public 59 19 9 6 4 1 2 80 10 303
2019 None of the above 57 22 10 4 5 0 2 81 9 505
2018 Client contact centre 46 22 15 3 4 1 9 75 8 343
2018 Health care practitioners 65 27 0 8 0 0 0 92 8 14
2018 Federal regulators 51 29 16 3 0 0 0 80 3 18
2018 Compliance, inspection and enforcement 45 27 17 6 1 0 4 75 7 85
2018 Communications or public affairs 52 31 13 2 2 1 0 83 4 102
2018 Access to information and privacy 62 24 6 1 1 1 4 91 2 88
2018 Security 52 26 11 7 2 0 2 80 9 84
2018 Legal services 38 29 7 11 3 0 12 76 17 27
2018 Administration and operations 51 25 14 4 3 0 2 78 8 1407
2018 Human resources 60 22 8 4 3 0 2 84 8 243
2018 Financial management 53 26 9 4 4 1 3 83 8 176
2018 Procurement 49 23 19 4 4 0 0 72 9 22
2018 Materiel management 73 14 7 0 7 0 0 86 7 13
2018 Information management 57 26 13 2 2 0 1 83 4 115
2018 Information technology 49 24 16 5 3 1 1 75 8 173
2018 Internal audit 62 20 12 0 0 0 6 87 0 15
2018 Evaluation 66 19 4 4 8 0 0 85 11 26
2018 Data sciences 63 11 20 3 2 0 0 75 5 55
2018 Policy 47 27 15 6 4 0 1 74 11 345
2018 Project management 54 25 11 4 4 0 2 81 8 187
2018 Other services to the public 53 19 13 5 6 0 3 75 11 213
2018 None of the above 59 18 10 6 6 0 2 78 11 373
2017 Client contact centre 47 25 14 4 5 0 5 76 9 354
2017 Health care practitioners 55 11 27 0 7 0 0 66 7 17
2017 Federal regulators 46 7 40 0 0 0 7 57 0 15
2017 Compliance, inspection and enforcement 38 33 12 7 8 0 2 72 15 84
2017 Communications or public affairs 63 24 9 1 2 0 1 88 3 96
2017 Access to information and privacy 63 17 11 5 2 0 3 83 6 64
2017 Security 58 19 11 8 0 0 5 81 8 74
2017 Legal services 68 23 0 5 5 0 0 91 9 18
2017 Administration and operations 53 24 13 4 3 0 2 79 8 1579
2017 Human resources 62 19 9 5 2 0 3 84 7 208
2017 Financial management 60 24 7 3 2 0 3 87 5 181
2017 Procurement 56 10 13 13 8 0 0 66 21 23
2017 Materiel management 60 12 23 0 5 0 0 72 5 17
2017 Information management 55 19 16 4 3 1 4 77 7 133
2017 Information technology 49 27 14 4 3 0 2 79 7 210
2017 Internal audit 65 23 6 0 6 0 0 88 6 17
2017 Evaluation 49 21 15 9 3 0 3 72 12 33
2017 Data sciences 64 16 9 9 0 0 2 82 9 51
2017 Policy 50 27 13 6 2 0 1 78 9 311
2017 Project management 53 23 14 6 3 0 1 77 9 232
2017 Other services to the public 58 26 10 2 3 0 1 85 5 285
2017 None of the above 55 22 13 4 4 0 2 79 8 530

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 21 10 6 0 1 62 16 511
2020 Health care practitioners 21 45 34 0 0 0 0 66 0 20
2020 Federal regulators 30 35 15 10 10 0 0 65 20 20
2020 Compliance, inspection and enforcement 23 28 31 9 9 0 0 51 18 80
2020 Communications or public affairs 18 37 20 14 10 0 1 55 24 131
2020 Access to information and privacy 46 26 14 11 2 0 0 73 13 120
2020 Security 28 36 22 6 7 0 1 65 13 73
2020 Science and technology 20 53 16 6 6 0 0 73 12 15
2020 Legal services 19 29 29 22 2 0 0 48 24 42
2020 Administration and operations 28 34 21 11 6 0 1 62 17 1919
2020 Human resources 26 30 24 13 6 0 1 56 20 292
2020 Financial management 33 33 23 8 4 0 0 66 11 168
2020 Procurement 25 44 12 12 8 0 0 68 20 25
2020 Materiel management 46 18 27 9 0 0 0 64 9 22
2020 Information management 40 30 15 12 4 0 0 70 15 128
2020 Information technology 40 34 15 7 4 0 1 74 11 265
2020 Internal audit 23 33 31 8 4 0 0 56 13 23
2020 Evaluation 22 24 22 25 7 0 0 46 32 41
2020 Data sciences 31 34 18 10 7 0 0 65 17 88
2020 Policy 14 35 30 14 6 0 0 49 20 407
2020 Project management 29 29 26 10 5 0 0 58 15 312
2020 Other services to the public 28 35 20 8 8 0 1 63 17 298
2020 None of the above 29 33 22 8 7 0 0 62 16 479

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 22 11 4 3 1 5 81 7 508
2020 Health care practitioners 64 31 6 0 0 0 0 94 0 20
2020 Federal regulators 51 30 10 5 0 0 5 84 5 20
2020 Compliance, inspection and enforcement 54 20 15 2 6 0 3 76 9 80
2020 Communications or public affairs 68 19 5 4 1 0 5 90 5 129
2020 Access to information and privacy 66 19 5 2 2 1 5 90 4 119
2020 Security 59 14 18 3 1 0 4 77 4 72
2020 Science and technology 74 13 7 6 0 0 0 87 6 15
2020 Legal services 55 31 5 2 2 0 5 90 5 42
2020 Administration and operations 63 20 8 3 2 0 5 87 5 1923
2020 Human resources 65 18 9 2 1 0 6 88 3 292
2020 Financial management 58 21 8 2 2 0 8 87 4 170
2020 Procurement 72 16 4 0 0 0 8 96 0 25
2020 Materiel management 73 17 5 0 0 5 0 95 0 22
2020 Information management 66 16 7 2 2 2 5 88 4 129
2020 Information technology 69 17 7 1 1 1 4 91 2 266
2020 Internal audit 74 13 5 0 0 0 9 95 0 23
2020 Evaluation 66 15 9 3 0 0 7 87 3 41
2020 Data sciences 68 18 9 4 1 0 0 86 5 88
2020 Policy 68 14 7 3 1 1 7 88 4 405
2020 Project management 70 17 5 3 1 0 5 91 4 310
2020 Other services to the public 61 20 7 2 3 0 7 87 6 298
2020 None of the above 62 18 6 4 3 2 6 86 7 478
2019 Client contact centre 62 14 9 3 3 0 8 84 7 452
2019 Health care practitioners 75 7 0 5 4 0 8 90 10 25
2019 Federal regulators 55 29 8 4 4 0 0 84 8 27
2019 Compliance, inspection and enforcement 78 9 3 1 3 2 3 92 4 95
2019 Communications or public affairs 84 11 2 0 0 0 3 98 0 120
2019 Access to information and privacy 70 16 6 2 4 0 3 88 6 122
2019 Security 78 13 1 3 3 1 1 93 6 73
2019 Science and technology 52 18 24 0 0 0 6 74 0 16
2019 Legal services 75 10 4 4 0 0 7 92 4 29
2019 Administration and operations 71 14 5 2 2 1 6 91 4 1746
2019 Human resources 75 13 2 2 2 0 5 93 5 257
2019 Financial management 72 13 9 3 1 1 3 87 4 175
2019 Procurement 76 15 4 0 4 0 0 91 4 20
2019 Materiel management 78 11 6 0 6 0 0 88 6 19
2019 Information management 71 15 3 3 2 2 4 92 5 138
2019 Information technology 68 17 4 2 3 0 6 90 5 267
2019 Internal audit 87 9 4 0 0 0 0 96 0 25
2019 Evaluation 66 11 10 0 9 0 4 80 9 48
2019 Data sciences 80 10 2 1 0 1 5 96 1 81
2019 Policy 76 10 4 1 2 1 5 92 3 415
2019 Project management 71 13 6 1 3 0 6 89 5 301
2019 Other services to the public 68 15 6 2 1 1 5 89 4 302
2019 None of the above 69 12 5 2 2 1 8 90 5 507
2018 Client contact centre 56 17 11 2 5 2 8 81 8 345
2018 Health care practitioners 72 24 5 0 0 0 0 95 0 14
2018 Federal regulators 50 19 16 3 6 0 6 73 9 18
2018 Compliance, inspection and enforcement 63 16 7 3 1 1 8 87 5 85
2018 Communications or public affairs 75 13 1 3 3 1 4 93 6 102
2018 Access to information and privacy 74 13 4 1 1 2 4 93 3 89
2018 Security 66 19 6 2 4 0 2 87 7 84
2018 Legal services 52 15 10 0 0 4 19 87 0 27
2018 Administration and operations 68 15 7 2 2 1 5 88 5 1408
2018 Human resources 74 13 4 2 3 0 5 91 5 244
2018 Financial management 63 15 6 7 3 2 4 83 10 176
2018 Procurement 69 18 9 0 0 0 4 91 0 22
2018 Materiel management 73 0 14 0 0 7 7 84 0 13
2018 Information management 65 17 8 3 3 1 4 86 6 115
2018 Information technology 64 18 9 2 2 1 4 86 5 173
2018 Internal audit 75 0 0 0 0 0 25 100 0 15
2018 Evaluation 85 4 7 0 0 0 4 93 0 26
2018 Data sciences 79 13 5 2 0 0 2 93 2 55
2018 Policy 72 12 8 3 1 0 4 88 4 346
2018 Project management 73 15 5 1 2 1 4 92 3 188
2018 Other services to the public 67 15 5 3 4 0 5 87 8 216
2018 None of the above 66 13 10 2 4 0 4 83 7 374

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 8 5 3 2 1 5 90 5 509
2020 Health care practitioners 75 10 0 5 5 5 0 89 11 20
2020 Federal regulators 50 15 15 0 10 0 10 72 11 20
2020 Compliance, inspection and enforcement 79 4 4 3 6 1 3 86 10 80
2020 Communications or public affairs 81 8 2 2 3 1 3 92 6 131
2020 Access to information and privacy 78 8 4 3 1 1 4 91 4 120
2020 Security 78 8 6 3 3 0 3 89 5 73
2020 Science and technology 81 6 0 6 7 0 0 87 13 15
2020 Legal services 79 9 7 2 0 0 2 90 2 42
2020 Administration and operations 75 10 5 3 3 1 3 89 6 1923
2020 Human resources 84 7 1 1 3 1 3 94 4 292
2020 Financial management 76 11 5 2 1 2 3 92 3 170
2020 Procurement 80 12 4 0 0 0 4 96 0 25
2020 Materiel management 86 10 0 0 0 0 4 100 0 22
2020 Information management 76 8 2 3 5 2 3 89 9 129
2020 Information technology 83 7 4 1 2 1 3 94 2 266
2020 Internal audit 83 17 0 0 0 0 0 100 0 23
2020 Evaluation 66 5 10 5 5 3 7 79 11 41
2020 Data sciences 78 11 6 0 1 3 0 93 1 88
2020 Policy 80 10 3 1 1 0 4 94 3 407
2020 Project management 77 11 4 2 3 0 3 91 5 311
2020 Other services to the public 75 10 4 4 2 1 5 89 6 301
2020 None of the above 74 11 5 2 2 2 4 91 4 481
2019 Client contact centre 66 11 6 4 6 0 6 83 11 457
2019 Health care practitioners 88 4 4 0 4 0 0 92 4 25
2019 Federal regulators 43 34 0 8 8 0 7 83 17 27
2019 Compliance, inspection and enforcement 68 14 8 3 3 1 2 85 7 95
2019 Communications or public affairs 82 6 7 0 2 0 3 90 3 120
2019 Access to information and privacy 78 10 4 5 1 1 2 91 5 124
2019 Security 70 10 11 1 7 1 0 81 8 74
2019 Science and technology 64 12 5 0 5 7 6 87 6 16
2019 Legal services 75 7 4 4 0 4 7 92 4 29
2019 Administration and operations 72 11 5 4 3 1 2 86 8 1752
2019 Human resources 77 11 2 1 3 0 5 93 5 257
2019 Financial management 77 9 6 1 2 1 3 90 3 178
2019 Procurement 82 13 4 0 0 0 0 96 0 20
2019 Materiel management 69 11 4 4 6 0 6 85 11 19
2019 Information management 70 13 5 2 7 1 2 85 9 137
2019 Information technology 76 9 5 2 3 2 3 89 6 266
2019 Internal audit 88 12 0 0 0 0 0 100 0 26
2019 Evaluation 66 13 13 2 3 0 2 81 6 52
2019 Data sciences 79 6 6 5 2 0 1 86 7 81
2019 Policy 74 10 6 3 3 1 4 87 6 415
2019 Project management 73 10 7 3 5 0 2 85 8 301
2019 Other services to the public 75 8 4 2 6 1 4 87 9 306
2019 None of the above 76 10 4 3 3 1 4 90 6 509
2018 Client contact centre 66 11 6 2 5 3 7 85 8 346
2018 Health care practitioners 95 5 0 0 0 0 0 100 0 14
2018 Federal regulators 62 24 5 3 0 0 6 91 3 18
2018 Compliance, inspection and enforcement 56 15 16 2 6 1 3 75 9 85
2018 Communications or public affairs 79 12 4 2 0 1 2 94 2 101
2018 Access to information and privacy 73 8 5 1 3 2 7 90 5 89
2018 Security 71 12 8 4 2 1 2 86 6 84
2018 Legal services 60 11 5 4 0 0 21 89 5 26
2018 Administration and operations 70 12 6 3 4 1 4 86 7 1412
2018 Human resources 77 13 3 1 1 0 4 94 2 244
2018 Financial management 76 7 7 2 2 2 4 89 4 175
2018 Procurement 82 4 5 4 0 0 4 90 5 22
2018 Materiel management 86 7 0 0 0 7 0 100 0 13
2018 Information management 65 9 10 6 4 2 4 79 11 117
2018 Information technology 72 9 7 3 4 2 3 85 7 172
2018 Internal audit 69 19 0 0 0 0 12 100 0 15
2018 Evaluation 79 7 3 4 7 0 0 85 11 27
2018 Data sciences 84 2 3 5 3 0 3 88 8 57
2018 Policy 76 13 5 1 1 1 4 93 2 345
2018 Project management 72 8 5 8 3 2 3 84 11 188
2018 Other services to the public 71 10 6 4 6 1 2 84 10 216
2018 None of the above 70 11 5 3 5 1 5 86 9 373
2017 Client contact centre 67 10 5 4 5 1 8 85 9 354
2017 Health care practitioners 87 6 0 0 0 0 7 100 0 17
2017 Federal regulators 73 6 7 7 0 0 7 85 7 15
2017 Compliance, inspection and enforcement 75 12 3 6 1 0 2 90 7 84
2017 Communications or public affairs 79 11 2 4 1 0 3 93 5 97
2017 Access to information and privacy 77 5 6 0 5 2 6 88 5 64
2017 Security 68 16 11 0 0 1 4 89 0 73
2017 Legal services 91 0 0 5 5 0 0 91 9 18
2017 Administration and operations 72 13 5 4 3 1 3 88 7 1581
2017 Human resources 77 14 4 1 1 0 4 94 2 208
2017 Financial management 75 10 4 4 2 1 3 89 7 181
2017 Procurement 91 9 0 0 0 0 0 100 0 23
2017 Materiel management 87 6 0 0 6 0 0 94 6 17
2017 Information management 73 11 5 2 4 1 4 88 7 132
2017 Information technology 76 10 6 2 2 1 2 89 4 210
2017 Internal audit 65 6 12 0 6 0 11 79 7 17
2017 Evaluation 60 24 6 0 3 0 7 90 3 33
2017 Data sciences 64 14 4 2 4 2 11 90 6 51
2017 Policy 79 10 4 3 1 1 2 92 4 312
2017 Project management 71 11 6 6 2 1 3 86 8 232
2017 Other services to the public 74 11 5 3 3 1 3 89 6 287
2017 None of the above 74 8 6 4 4 0 4 86 8 531

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 12 4 2 1 1 3 93 3 511
2020 Health care practitioners 75 15 5 0 5 0 0 90 5 20
2020 Federal regulators 60 25 10 0 5 0 0 84 5 20
2020 Compliance, inspection and enforcement 65 24 6 2 1 1 0 90 4 80
2020 Communications or public affairs 72 19 4 2 2 1 0 91 5 129
2020 Access to information and privacy 73 14 4 4 2 1 3 90 6 118
2020 Security 68 14 7 4 3 1 3 85 7 72
2020 Science and technology 81 19 0 0 0 0 0 100 0 15
2020 Legal services 76 17 7 0 0 0 0 93 0 42
2020 Administration and operations 72 17 6 2 1 0 2 91 2 1914
2020 Human resources 77 14 5 1 1 0 2 93 2 294
2020 Financial management 73 19 3 3 1 0 2 93 4 169
2020 Procurement 72 24 0 4 0 0 0 96 4 25
2020 Materiel management 77 19 4 0 0 0 0 96 0 22
2020 Information management 72 16 2 4 3 2 1 91 7 129
2020 Information technology 71 20 5 0 3 1 1 92 3 266
2020 Internal audit 66 22 4 4 0 0 4 91 4 23
2020 Evaluation 64 24 5 5 2 0 0 88 7 41
2020 Data sciences 61 27 9 2 0 0 0 88 2 87
2020 Policy 73 18 5 1 1 0 2 93 3 405
2020 Project management 75 15 4 3 1 0 2 92 4 311
2020 Other services to the public 72 16 5 2 1 0 3 91 3 300
2020 None of the above 72 15 5 4 1 0 3 90 5 480
2019 Client contact centre 66 19 5 3 2 0 4 88 6 454
2019 Health care practitioners 72 11 13 4 0 0 0 83 4 25
2019 Federal regulators 44 38 10 0 4 0 4 85 4 28
2019 Compliance, inspection and enforcement 59 22 11 5 1 1 1 83 6 95
2019 Communications or public affairs 55 29 12 0 2 0 2 86 3 120
2019 Access to information and privacy 67 19 7 5 1 1 1 87 6 123
2019 Security 52 27 10 8 3 0 0 79 11 74
2019 Science and technology 48 21 19 6 0 0 7 74 6 15
2019 Legal services 56 20 17 0 4 0 4 78 4 29
2019 Administration and operations 59 26 8 4 2 0 1 86 5 1751
2019 Human resources 62 27 6 2 2 0 2 91 3 256
2019 Financial management 69 23 7 1 1 1 1 92 1 179
2019 Procurement 87 13 0 0 0 0 0 100 0 20
2019 Materiel management 58 27 4 6 0 0 6 89 6 19
2019 Information management 49 31 10 4 4 1 2 82 8 136
2019 Information technology 60 22 9 4 2 0 3 84 7 266
2019 Internal audit 65 31 4 0 0 0 0 96 0 26
2019 Evaluation 51 26 15 6 2 0 0 76 8 51
2019 Data sciences 67 12 11 6 3 0 1 79 9 81
2019 Policy 58 28 8 2 2 0 2 87 4 413
2019 Project management 56 26 11 2 4 0 1 83 6 299
2019 Other services to the public 65 19 8 2 3 0 2 86 6 300
2019 None of the above 64 20 9 3 2 1 2 87 5 501
2018 Client contact centre 66 17 9 2 1 1 4 88 2 343
2018 Health care practitioners 64 36 0 0 0 0 0 100 0 14
2018 Federal regulators 58 30 6 6 0 0 0 88 6 16
2018 Compliance, inspection and enforcement 42 37 13 1 6 0 1 80 7 82
2018 Communications or public affairs 57 28 7 8 0 0 0 85 8 100
2018 Access to information and privacy 68 18 4 4 1 0 6 91 5 89
2018 Security 54 25 12 5 5 0 0 78 10 83
2018 Legal services 50 32 3 8 3 0 4 85 11 28
2018 Administration and operations 56 26 10 4 3 0 2 84 6 1414
2018 Human resources 64 21 10 2 0 0 2 87 2 240
2018 Financial management 61 21 10 3 3 0 2 84 6 181
2018 Procurement 68 23 4 0 4 0 0 91 4 22
2018 Materiel management 66 21 7 0 0 7 0 93 0 13
2018 Information management 54 19 10 9 6 0 2 74 15 116
2018 Information technology 55 25 10 7 2 1 0 81 9 173
2018 Internal audit 38 28 21 6 0 0 7 71 6 14
2018 Evaluation 55 30 4 7 4 0 0 85 11 25
2018 Data sciences 57 25 15 3 0 0 0 82 3 58
2018 Policy 59 27 9 3 1 0 1 87 4 346
2018 Project management 59 21 10 4 2 1 3 84 6 186
2018 Other services to the public 57 25 10 5 1 0 2 83 7 215
2018 None of the above 61 22 7 4 2 0 2 86 6 373
2017 Client contact centre 62 16 8 4 3 1 6 84 7 353
2017 Health care practitioners 60 36 4 0 0 0 0 96 0 17
2017 Federal regulators 48 39 7 0 0 0 7 93 0 15
2017 Compliance, inspection and enforcement 61 33 4 1 0 0 1 94 1 84
2017 Communications or public affairs 55 29 9 3 1 0 2 87 4 97
2017 Access to information and privacy 64 19 11 0 3 0 3 85 3 64
2017 Security 49 30 13 3 3 0 3 81 5 74
2017 Legal services 72 9 14 5 0 0 0 81 5 18
2017 Administration and operations 58 26 8 3 1 0 2 86 5 1581
2017 Human resources 66 24 3 2 1 0 4 93 4 207
2017 Financial management 62 23 6 4 2 0 2 87 6 181
2017 Procurement 73 18 9 0 0 0 0 91 0 23
2017 Materiel management 64 18 11 0 6 0 0 82 6 17
2017 Information management 57 19 15 3 1 1 4 80 5 133
2017 Information technology 57 27 10 2 2 1 1 85 5 210
2017 Internal audit 42 35 0 6 6 0 11 86 14 17
2017 Evaluation 46 32 21 0 0 0 0 79 0 33
2017 Data sciences 59 20 7 4 4 0 7 84 8 51
2017 Policy 65 25 5 2 2 0 1 91 4 312
2017 Project management 60 22 8 5 2 0 3 85 7 232
2017 Other services to the public 63 22 8 4 1 0 2 87 5 286
2017 None of the above 62 21 7 5 2 0 2 85 8 530

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 12 6 4 3 1 3 87 7 509
2020 Health care practitioners 65 15 10 5 5 0 0 80 11 20
2020 Federal regulators 52 22 11 5 10 0 0 74 15 19
2020 Compliance, inspection and enforcement 65 12 11 5 5 1 0 79 10 80
2020 Communications or public affairs 64 18 7 5 6 0 0 82 11 131
2020 Access to information and privacy 69 13 6 5 3 1 3 85 9 119
2020 Security 67 11 9 4 5 0 3 80 10 73
2020 Science and technology 63 19 6 6 7 0 0 81 13 15
2020 Legal services 67 17 7 7 2 0 0 83 9 42
2020 Administration and operations 66 16 8 4 4 1 2 84 8 1918
2020 Human resources 75 11 6 2 3 0 2 89 5 294
2020 Financial management 69 17 7 3 2 0 2 88 5 170
2020 Procurement 72 16 8 4 0 0 0 88 4 25
2020 Materiel management 57 28 10 4 0 0 0 86 4 22
2020 Information management 66 16 6 5 5 1 2 84 10 128
2020 Information technology 71 17 5 2 3 1 1 90 5 265
2020 Internal audit 69 14 13 0 0 0 4 87 0 23
2020 Evaluation 64 19 5 0 9 0 2 85 9 41
2020 Data sciences 72 14 8 6 0 0 0 86 6 86
2020 Policy 66 18 9 3 2 0 2 86 6 402
2020 Project management 70 16 5 5 3 0 2 87 8 309
2020 Other services to the public 70 12 7 3 4 0 3 85 8 297
2020 None of the above 69 12 8 5 4 1 2 83 9 481
2019 Client contact centre 65 14 7 4 5 0 4 83 9 450
2019 Health care practitioners 69 19 8 0 4 0 0 88 4 25
2019 Federal regulators 51 23 8 7 8 0 4 76 16 27
2019 Compliance, inspection and enforcement 52 19 11 10 6 0 1 72 17 95
2019 Communications or public affairs 63 23 7 1 2 0 3 90 3 119
2019 Access to information and privacy 71 14 5 7 1 1 1 87 8 124
2019 Security 53 27 10 4 7 0 0 79 11 74
2019 Science and technology 46 11 12 13 5 7 6 66 21 16
2019 Legal services 63 11 15 4 4 0 3 77 8 28
2019 Administration and operations 63 18 8 4 4 1 1 83 9 1752
2019 Human resources 65 20 6 2 4 0 2 87 6 256
2019 Financial management 70 16 8 2 3 0 1 87 5 178
2019 Procurement 57 33 4 0 6 0 0 89 6 20
2019 Materiel management 69 21 6 4 0 0 0 90 4 18
2019 Information management 61 18 9 4 5 0 2 81 10 135
2019 Information technology 67 16 6 3 4 0 2 86 8 265
2019 Internal audit 74 19 4 4 0 0 0 92 4 26
2019 Evaluation 60 19 13 2 6 0 0 79 8 50
2019 Data sciences 70 12 6 7 5 0 0 82 12 81
2019 Policy 56 24 11 3 3 0 2 82 7 414
2019 Project management 59 17 12 5 6 0 1 77 11 301
2019 Other services to the public 61 18 7 4 7 1 3 82 11 304
2019 None of the above 65 15 8 5 4 1 2 82 10 506
2018 Client contact centre 63 15 9 5 4 1 4 82 9 342
2018 Health care practitioners 49 44 7 0 0 0 0 93 0 14
2018 Federal regulators 74 14 6 0 6 0 0 88 6 16
2018 Compliance, inspection and enforcement 42 31 14 6 8 0 0 72 14 83
2018 Communications or public affairs 62 21 12 4 1 0 0 83 5 98
2018 Access to information and privacy 71 8 8 3 5 0 5 83 9 87
2018 Security 60 19 12 5 3 0 0 80 8 81
2018 Legal services 63 19 3 7 4 0 4 86 11 28
2018 Administration and operations 56 21 10 5 5 0 2 79 11 1413
2018 Human resources 68 17 8 3 2 0 2 86 5 240
2018 Financial management 63 16 13 4 2 0 2 81 6 182
2018 Procurement 50 28 5 9 9 0 0 78 17 22
2018 Materiel management 73 14 7 0 0 7 0 93 0 13
2018 Information management 55 19 13 6 4 0 2 76 11 117
2018 Information technology 57 25 6 7 5 1 0 82 11 171
2018 Internal audit 53 28 0 13 0 0 7 86 14 14
2018 Evaluation 41 15 29 4 12 0 0 56 15 26
2018 Data sciences 58 20 10 7 5 0 0 78 12 58
2018 Policy 54 30 10 4 2 0 0 84 6 342
2018 Project management 49 22 13 5 7 0 4 74 13 186
2018 Other services to the public 53 21 11 5 8 0 2 76 13 215
2018 None of the above 56 17 10 5 9 0 3 75 14 373
2017 Client contact centre 60 15 9 6 6 1 5 79 12 353
2017 Health care practitioners 82 11 0 7 0 0 0 93 7 17
2017 Federal regulators 65 7 14 7 0 0 8 78 8 14
2017 Compliance, inspection and enforcement 63 21 7 6 2 0 1 85 8 84
2017 Communications or public affairs 61 17 15 3 2 0 2 80 5 97
2017 Access to information and privacy 70 8 11 2 5 0 5 82 7 63
2017 Security 58 21 9 7 3 0 3 81 9 74
2017 Legal services 60 9 17 0 14 0 0 69 14 18
2017 Administration and operations 62 18 8 5 4 0 2 83 9 1579
2017 Human resources 71 17 4 3 2 0 3 91 5 207
2017 Financial management 64 19 6 4 4 0 2 85 9 179
2017 Procurement 69 22 0 9 0 0 0 91 9 23
2017 Materiel management 76 13 5 0 6 0 0 89 6 17
2017 Information management 64 16 6 6 4 0 5 84 10 133
2017 Information technology 63 19 9 3 5 0 1 83 8 210
2017 Internal audit 47 30 0 6 6 0 11 86 14 17
2017 Evaluation 52 24 15 3 3 0 3 78 6 33
2017 Data sciences 68 9 5 6 4 0 9 84 10 51
2017 Policy 61 21 9 5 3 0 1 83 8 311
2017 Project management 52 24 10 5 5 1 3 79 11 231
2017 Other services to the public 62 19 9 3 4 1 2 83 8 287
2017 None of the above 61 19 7 5 4 0 3 83 9 531

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 6 3 1 0 0 24 94 2 508
2020 Health care practitioners 56 11 10 0 6 0 17 81 7 19
2020 Federal regulators 50 10 15 5 0 0 20 75 6 20
2020 Compliance, inspection and enforcement 52 6 8 1 0 1 31 86 2 80
2020 Communications or public affairs 57 11 3 3 1 0 25 91 5 131
2020 Access to information and privacy 67 10 2 1 2 1 16 93 4 120
2020 Security 64 8 6 0 0 0 23 93 0 72
2020 Science and technology 74 12 0 0 0 0 14 100 0 15
2020 Legal services 58 2 7 0 0 0 32 89 0 41
2020 Administration and operations 59 10 5 2 1 1 23 91 3 1919
2020 Human resources 68 9 4 1 0 0 18 93 1 294
2020 Financial management 64 14 7 2 1 0 12 89 3 170
2020 Procurement 76 16 0 0 0 4 4 100 0 25
2020 Materiel management 73 14 0 0 0 0 14 100 0 22
2020 Information management 70 9 1 1 2 1 16 96 3 128
2020 Information technology 67 13 5 1 1 1 13 92 2 267
2020 Internal audit 49 13 17 0 0 0 22 79 0 23
2020 Evaluation 59 5 2 5 0 0 29 90 7 41
2020 Data sciences 67 12 2 3 0 1 14 93 4 88
2020 Policy 59 12 5 1 1 0 22 91 3 406
2020 Project management 71 10 3 1 0 0 14 95 1 312
2020 Other services to the public 59 10 4 1 1 1 24 92 3 299
2020 None of the above 63 9 3 1 1 1 22 93 3 480
2019 Client contact centre 63 9 3 1 1 1 23 94 2 451
2019 Health care practitioners 61 12 8 0 0 0 19 90 0 25
2019 Federal regulators 51 27 3 0 0 0 18 96 0 27
2019 Compliance, inspection and enforcement 58 12 6 2 0 0 22 89 3 95
2019 Communications or public affairs 64 11 6 1 0 0 18 92 1 119
2019 Access to information and privacy 71 5 1 2 1 2 19 96 3 124
2019 Security 65 13 10 1 0 0 11 87 2 72
2019 Science and technology 40 29 0 12 0 7 13 86 14 16
2019 Legal services 52 11 0 0 4 0 34 95 5 29
2019 Administration and operations 59 12 5 2 1 0 20 90 4 1746
2019 Human resources 64 13 3 1 1 0 18 94 3 255
2019 Financial management 65 15 3 2 0 0 14 94 2 177
2019 Procurement 85 0 5 0 0 0 11 95 0 19
2019 Materiel management 63 8 6 0 0 0 23 92 0 19
2019 Information management 62 8 4 2 2 0 22 90 5 135
2019 Information technology 61 11 5 2 1 0 19 90 4 263
2019 Internal audit 66 11 11 0 0 0 12 87 0 26
2019 Evaluation 57 8 6 2 2 0 26 88 5 51
2019 Data sciences 68 7 4 5 0 0 16 90 6 81
2019 Policy 53 12 6 2 1 1 26 89 3 413
2019 Project management 64 10 4 1 1 0 19 92 3 298
2019 Other services to the public 64 8 5 1 0 0 22 92 1 304
2019 None of the above 63 12 3 1 1 1 20 94 2 502
2018 Client contact centre 59 8 4 1 0 1 27 93 2 343
2018 Health care practitioners 27 36 7 0 0 0 29 90 0 14
2018 Federal regulators 68 12 0 0 0 0 20 100 0 16
2018 Compliance, inspection and enforcement 46 13 7 1 2 0 31 85 5 83
2018 Communications or public affairs 61 8 7 1 0 0 24 90 1 100
2018 Access to information and privacy 66 7 2 1 0 0 24 96 2 89
2018 Security 61 14 5 3 0 0 17 91 3 82
2018 Legal services 45 7 3 7 0 0 38 84 11 28
2018 Administration and operations 54 12 6 2 0 0 25 89 4 1402
2018 Human resources 63 11 4 1 1 0 21 93 2 239
2018 Financial management 55 13 5 2 3 0 23 87 6 182
2018 Procurement 61 14 5 0 0 0 21 94 0 21
2018 Materiel management 73 7 7 0 0 7 7 92 0 13
2018 Information management 58 11 4 3 2 1 22 89 6 115
2018 Information technology 52 14 9 2 1 0 22 85 4 173
2018 Internal audit 44 21 14 6 7 0 7 71 14 14
2018 Evaluation 48 7 4 4 0 0 38 88 6 25
2018 Data sciences 64 5 11 4 0 0 16 83 4 54
2018 Policy 52 12 5 2 0 0 29 91 2 342
2018 Project management 55 9 4 2 1 0 29 90 4 187
2018 Other services to the public 53 15 5 2 1 0 24 90 4 212
2018 None of the above 58 10 4 2 1 0 25 91 4 367
2017 Client contact centre 56 8 5 2 1 0 29 90 4 355
2017 Health care practitioners 64 23 0 0 0 0 13 100 0 17
2017 Federal regulators 67 0 7 0 0 0 27 91 0 15
2017 Compliance, inspection and enforcement 64 12 0 3 0 0 21 96 4 83
2017 Communications or public affairs 65 8 4 0 0 0 23 95 0 97
2017 Access to information and privacy 66 8 3 0 2 2 20 94 2 64
2017 Security 57 12 3 4 3 0 22 88 8 74
2017 Legal services 77 0 0 0 5 0 19 94 6 18
2017 Administration and operations 56 13 5 2 1 0 24 90 4 1578
2017 Human resources 66 10 2 1 1 0 21 96 2 208
2017 Financial management 58 17 6 2 2 0 15 88 4 180
2017 Procurement 73 8 5 0 0 0 14 94 0 23
2017 Materiel management 71 11 0 0 6 0 11 93 7 17
2017 Information management 57 6 6 0 3 0 28 87 4 130
2017 Information technology 56 16 6 3 0 0 19 89 3 210
2017 Internal audit 30 35 6 6 0 0 23 84 8 17
2017 Evaluation 60 12 6 0 0 0 22 92 0 33
2017 Data sciences 60 9 5 0 0 0 25 93 0 51
2017 Policy 59 13 3 2 1 0 23 94 3 311
2017 Project management 59 12 6 1 1 0 20 89 3 232
2017 Other services to the public 62 10 4 2 0 0 21 92 3 287
2017 None of the above 57 10 5 2 1 0 24 90 4 532

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 11 8 2 3 1 5 86 6 512
2020 Health care practitioners 75 20 5 0 0 0 0 95 0 20
2020 Federal regulators 60 15 15 5 0 0 5 79 5 20
2020 Compliance, inspection and enforcement 64 21 10 1 3 1 0 86 4 80
2020 Communications or public affairs 73 16 7 1 0 0 2 92 1 131
2020 Access to information and privacy 80 12 2 0 1 1 3 97 1 120
2020 Security 70 17 8 1 0 0 4 90 1 73
2020 Science and technology 74 26 0 0 0 0 0 100 0 15
2020 Legal services 71 17 7 2 0 0 2 90 2 42
2020 Administration and operations 74 14 4 2 1 1 4 93 3 1922
2020 Human resources 84 8 3 1 1 0 3 95 2 295
2020 Financial management 80 11 5 0 1 1 3 94 1 169
2020 Procurement 76 16 4 0 0 0 4 96 0 25
2020 Materiel management 82 9 4 0 0 0 5 96 0 22
2020 Information management 73 13 3 2 1 2 5 93 3 129
2020 Information technology 73 16 5 1 1 1 3 92 2 268
2020 Internal audit 69 18 9 0 0 0 4 91 0 23
2020 Evaluation 83 10 2 0 0 0 5 98 0 41
2020 Data sciences 82 17 1 0 0 0 0 99 0 88
2020 Policy 72 18 4 2 0 0 3 94 2 404
2020 Project management 74 17 5 2 0 0 3 93 2 313
2020 Other services to the public 70 13 8 2 1 0 5 88 3 301
2020 None of the above 76 12 4 1 1 0 6 93 2 482
2019 Client contact centre 67 12 8 2 2 0 8 87 5 453
2019 Health care practitioners 73 23 0 0 0 0 4 100 0 25
2019 Federal regulators 71 22 4 0 0 0 4 96 0 28
2019 Compliance, inspection and enforcement 60 24 9 1 2 0 4 88 3 94
2019 Communications or public affairs 78 10 3 1 0 0 8 95 1 120
2019 Access to information and privacy 81 2 4 3 0 2 8 92 3 122
2019 Security 64 23 10 0 1 0 1 89 1 74
2019 Science and technology 70 12 0 12 0 0 6 88 12 16
2019 Legal services 58 20 14 0 0 0 7 85 0 29
2019 Administration and operations 72 15 5 2 1 0 5 92 3 1746
2019 Human resources 80 9 2 1 0 0 6 96 2 256
2019 Financial management 78 12 4 1 0 0 5 95 1 178
2019 Procurement 67 19 13 0 0 0 0 87 0 20
2019 Materiel management 78 10 6 0 0 0 6 94 0 19
2019 Information management 73 15 4 1 0 1 6 94 1 136
2019 Information technology 74 14 4 1 0 0 7 94 2 265
2019 Internal audit 84 8 8 0 0 0 0 92 0 26
2019 Evaluation 70 16 8 2 0 0 4 90 2 51
2019 Data sciences 84 10 3 0 0 0 4 97 0 80
2019 Policy 68 19 5 1 0 0 6 94 1 411
2019 Project management 68 17 6 3 2 0 5 89 5 301
2019 Other services to the public 70 15 5 1 0 1 8 93 2 304
2019 None of the above 75 13 4 1 1 1 6 94 2 505
2018 Client contact centre 64 16 7 3 1 1 8 88 4 345
2018 Health care practitioners 65 21 7 7 0 0 0 86 7 14
2018 Federal regulators 71 12 11 0 0 0 6 88 0 16
2018 Compliance, inspection and enforcement 52 28 8 5 1 0 6 85 6 81
2018 Communications or public affairs 71 19 8 0 0 0 2 92 0 100
2018 Access to information and privacy 76 12 3 2 0 0 7 94 2 87
2018 Security 70 17 7 1 1 0 3 90 2 82
2018 Legal services 56 24 7 0 0 3 10 92 0 28
2018 Administration and operations 67 17 7 2 1 0 7 90 2 1406
2018 Human resources 77 10 4 1 0 0 7 93 2 238
2018 Financial management 70 11 9 2 1 1 6 88 3 182
2018 Procurement 47 35 18 0 0 0 0 82 0 22
2018 Materiel management 70 14 10 0 0 7 0 90 0 13
2018 Information management 75 8 7 1 0 0 10 92 1 115
2018 Information technology 67 15 7 2 1 0 8 90 3 172
2018 Internal audit 53 27 14 0 0 0 7 85 0 14
2018 Evaluation 66 12 15 0 4 0 4 80 4 25
2018 Data sciences 80 10 3 0 0 0 7 96 0 57
2018 Policy 65 23 4 2 1 0 5 92 4 345
2018 Project management 58 26 7 2 1 0 7 91 2 187
2018 Other services to the public 65 14 9 2 3 0 7 85 5 215
2018 None of the above 74 10 7 1 1 0 8 91 1 369
2017 Client contact centre 65 12 7 3 2 1 10 87 6 353
2017 Health care practitioners 81 6 0 0 0 0 13 100 0 17
2017 Federal regulators 66 19 7 0 0 0 7 92 0 15
2017 Compliance, inspection and enforcement 73 19 3 1 1 0 2 94 2 83
2017 Communications or public affairs 71 17 3 1 2 0 5 94 3 97
2017 Access to information and privacy 73 11 3 3 2 0 8 91 5 64
2017 Security 72 8 8 4 0 0 8 87 4 74
2017 Legal services 77 5 14 0 0 0 5 86 0 18
2017 Administration and operations 66 18 5 2 1 1 8 92 3 1578
2017 Human resources 75 8 4 2 1 1 10 93 3 205
2017 Financial management 71 15 2 4 1 1 6 93 5 181
2017 Procurement 67 24 4 0 0 0 5 96 0 23
2017 Materiel management 94 6 0 0 0 0 0 100 0 17
2017 Information management 72 7 4 3 0 0 14 93 3 131
2017 Information technology 72 13 6 0 0 0 8 93 0 208
2017 Internal audit 70 18 0 6 0 0 6 93 7 17
2017 Evaluation 64 9 15 0 0 0 13 83 0 33
2017 Data sciences 68 11 4 2 0 0 16 94 2 51
2017 Policy 74 17 3 1 0 0 4 96 1 310
2017 Project management 70 14 7 1 1 0 6 90 2 229
2017 Other services to the public 67 14 5 3 1 0 9 90 4 284
2017 None of the above 72 13 5 1 1 0 9 93 2 527

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 22 15 8 7 0 2 70 15 512
2020 Health care practitioners 71 29 0 0 0 0 0 100 0 20
2020 Federal regulators 70 15 10 5 0 0 0 85 5 20
2020 Compliance, inspection and enforcement 54 20 7 10 8 1 0 75 18 80
2020 Communications or public affairs 74 12 7 1 4 0 1 88 5 130
2020 Access to information and privacy 56 16 11 5 9 1 3 75 14 120
2020 Security 67 19 3 0 8 0 3 89 9 73
2020 Science and technology 73 20 7 0 0 0 0 93 0 15
2020 Legal services 53 25 15 0 2 0 5 82 2 41
2020 Administration and operations 61 16 9 5 6 1 2 80 11 1924
2020 Human resources 73 11 8 3 2 0 3 87 5 295
2020 Financial management 72 14 9 3 2 1 1 87 5 169
2020 Procurement 84 8 4 4 0 0 0 92 4 25
2020 Materiel management 62 23 5 0 10 0 0 85 10 22
2020 Information management 54 16 8 6 12 2 1 72 19 127
2020 Information technology 71 15 7 1 3 0 2 89 4 268
2020 Internal audit 83 13 4 0 0 0 0 96 0 23
2020 Evaluation 72 13 7 0 8 0 0 85 8 40
2020 Data sciences 76 16 3 4 1 0 1 93 5 87
2020 Policy 79 12 3 3 2 0 1 92 5 406
2020 Project management 65 18 7 3 4 0 2 85 7 312
2020 Other services to the public 58 16 10 6 6 1 4 77 13 300
2020 None of the above 59 15 11 5 7 1 2 76 12 485
2019 Client contact centre 44 17 15 12 8 0 4 64 20 456
2019 Health care practitioners 72 12 12 0 0 0 4 87 0 25
2019 Federal regulators 63 15 11 0 4 0 7 84 4 28
2019 Compliance, inspection and enforcement 60 10 11 3 13 1 2 72 17 95
2019 Communications or public affairs 70 12 4 7 3 0 3 85 10 120
2019 Access to information and privacy 64 11 8 5 8 0 4 78 14 123
2019 Security 81 7 1 4 6 0 1 89 10 74
2019 Science and technology 60 12 7 13 0 0 8 78 15 15
2019 Legal services 69 7 11 0 2 0 10 85 3 29
2019 Administration and operations 62 14 7 5 9 1 2 78 15 1756
2019 Human resources 78 10 4 2 2 0 4 92 4 257
2019 Financial management 72 13 7 3 3 1 2 86 7 178
2019 Procurement 66 15 5 13 0 0 0 82 13 20
2019 Materiel management 65 6 6 12 12 0 0 71 23 19
2019 Information management 62 12 9 7 8 0 2 75 16 137
2019 Information technology 73 10 6 4 1 1 5 88 6 267
2019 Internal audit 88 8 0 4 0 0 0 96 4 26
2019 Evaluation 74 10 4 4 6 0 2 86 10 51
2019 Data sciences 75 12 6 1 6 0 0 87 7 81
2019 Policy 78 10 4 1 3 0 3 91 5 414
2019 Project management 70 11 7 2 8 0 3 83 10 301
2019 Other services to the public 55 17 8 6 9 1 5 76 15 305
2019 None of the above 60 11 12 5 8 1 3 74 13 507
2018 Client contact centre 42 16 17 9 11 1 3 61 21 345
2018 Health care practitioners 71 21 8 0 0 0 0 92 0 14
2018 Federal regulators 64 18 6 6 6 0 0 81 12 16
2018 Compliance, inspection and enforcement 50 14 14 6 10 0 5 68 18 82
2018 Communications or public affairs 72 7 10 6 5 0 0 79 11 100
2018 Access to information and privacy 57 9 9 13 10 0 2 67 24 89
2018 Security 64 21 7 4 3 0 1 86 7 83
2018 Legal services 43 14 7 12 11 0 13 65 27 28
2018 Administration and operations 54 14 10 6 13 0 3 70 19 1416
2018 Human resources 76 12 4 2 2 1 4 93 4 240
2018 Financial management 77 8 4 3 3 1 5 90 6 181
2018 Procurement 70 18 12 0 0 0 0 88 0 22
2018 Materiel management 53 23 7 0 10 7 0 82 10 13
2018 Information management 48 15 12 7 13 0 5 66 21 115
2018 Information technology 62 21 7 4 4 1 2 85 8 172
2018 Internal audit 63 37 0 0 0 0 0 100 0 14
2018 Evaluation 74 13 4 8 0 0 0 88 8 25
2018 Data sciences 71 15 0 4 9 0 2 87 13 56
2018 Policy 77 12 4 2 3 0 2 91 5 344
2018 Project management 67 12 5 6 7 1 2 82 13 187
2018 Other services to the public 51 11 12 9 13 0 3 65 23 215
2018 None of the above 53 14 10 6 13 0 3 70 20 372
2017 Client contact centre 46 15 12 10 12 1 4 65 23 355
2017 Health care practitioners 65 11 7 5 6 0 7 82 11 17
2017 Federal regulators 39 0 21 14 20 0 7 41 36 15
2017 Compliance, inspection and enforcement 62 18 5 6 6 0 5 83 12 84
2017 Communications or public affairs 72 10 5 6 4 0 2 84 10 97
2017 Access to information and privacy 60 12 8 5 10 0 5 76 15 64
2017 Security 59 21 5 4 7 0 4 83 11 74
2017 Legal services 50 14 0 5 17 0 14 75 25 18
2017 Administration and operations 50 15 10 8 13 0 4 68 22 1584
2017 Human resources 76 11 3 2 3 0 5 92 5 207
2017 Financial management 70 14 6 3 2 1 4 89 5 181
2017 Procurement 80 4 5 0 10 0 0 84 10 23
2017 Materiel management 80 13 6 0 0 0 0 94 0 17
2017 Information management 53 20 10 10 4 0 3 75 15 131
2017 Information technology 70 13 10 2 3 0 2 85 5 208
2017 Internal audit 53 12 6 6 13 0 11 72 21 17
2017 Evaluation 54 14 9 3 6 0 13 79 11 33
2017 Data sciences 71 11 2 7 4 0 5 86 12 51
2017 Policy 78 10 3 2 2 0 3 92 5 312
2017 Project management 62 17 7 3 8 0 3 81 12 232
2017 Other services to the public 45 19 10 12 12 0 2 65 24 288
2017 None of the above 51 17 8 10 9 0 4 71 20 532

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 28 21 6 4 1 1 69 10 510
2020 Health care practitioners 36 38 15 11 0 0 0 74 11 20
2020 Federal regulators 55 25 20 0 0 0 0 80 0 20
2020 Compliance, inspection and enforcement 35 35 17 8 4 1 0 71 12 80
2020 Communications or public affairs 34 27 23 8 8 0 0 61 15 131
2020 Access to information and privacy 48 27 15 5 3 1 2 77 8 120
2020 Security 45 33 12 7 1 0 1 79 8 73
2020 Science and technology 46 34 7 12 0 0 0 81 12 15
2020 Legal services 45 26 17 10 2 0 0 71 13 42
2020 Administration and operations 44 30 15 6 3 0 1 75 9 1925
2020 Human resources 48 24 18 5 3 0 1 74 8 295
2020 Financial management 54 28 12 5 1 0 0 81 6 170
2020 Procurement 52 28 16 0 4 0 0 80 4 25
2020 Materiel management 49 32 19 0 0 0 0 81 0 22
2020 Information management 49 22 18 4 3 1 3 74 7 129
2020 Information technology 55 23 13 4 2 1 1 81 6 270
2020 Internal audit 49 25 17 5 5 0 0 73 10 23
2020 Evaluation 48 27 20 5 0 0 0 75 5 40
2020 Data sciences 48 26 17 7 1 0 1 75 8 88
2020 Policy 41 31 18 5 4 0 0 73 10 407
2020 Project management 43 32 14 7 3 0 1 75 10 312
2020 Other services to the public 41 31 17 7 2 0 2 74 9 300
2020 None of the above 45 29 15 6 3 0 2 75 10 482
2019 Client contact centre 52 24 12 6 3 0 3 78 9 455
2019 Health care practitioners 49 23 16 8 4 0 0 72 12 25
2019 Federal regulators 48 33 15 0 0 0 4 84 0 28
2019 Compliance, inspection and enforcement 52 26 13 6 1 0 2 79 8 95
2019 Communications or public affairs 43 28 18 7 2 1 2 73 9 120
2019 Access to information and privacy 54 25 15 4 3 0 0 78 7 123
2019 Security 51 26 13 8 1 0 0 77 10 74
2019 Science and technology 46 35 18 0 0 0 0 82 0 16
2019 Legal services 56 24 14 4 0 0 4 82 4 29
2019 Administration and operations 54 26 11 4 2 0 2 82 7 1751
2019 Human resources 54 27 12 3 2 0 2 82 6 257
2019 Financial management 55 28 12 3 1 0 2 84 4 179
2019 Procurement 69 15 9 6 0 0 0 85 6 20
2019 Materiel management 73 16 11 0 0 0 0 89 0 19
2019 Information management 50 25 16 5 2 0 2 77 7 137
2019 Information technology 53 24 12 3 3 0 4 80 7 264
2019 Internal audit 50 38 4 8 0 0 0 88 8 26
2019 Evaluation 50 34 4 6 6 0 0 84 12 51
2019 Data sciences 60 28 9 1 1 0 1 89 2 81
2019 Policy 49 27 15 5 1 1 2 79 6 415
2019 Project management 52 28 11 6 2 0 1 81 8 299
2019 Other services to the public 51 23 15 5 3 0 3 76 9 302
2019 None of the above 57 24 10 4 3 1 2 83 7 504
2018 Client contact centre 43 28 15 6 3 1 4 74 10 345
2018 Health care practitioners 41 45 0 7 7 0 0 86 14 14
2018 Federal regulators 76 12 6 0 0 0 6 93 0 16
2018 Compliance, inspection and enforcement 38 36 17 5 2 0 1 75 8 83
2018 Communications or public affairs 43 34 11 8 4 1 0 77 12 100
2018 Access to information and privacy 54 26 7 5 5 0 4 83 10 89
2018 Security 56 21 12 8 4 0 0 77 11 83
2018 Legal services 26 20 29 7 7 0 11 53 15 28
2018 Administration and operations 48 28 14 5 3 0 2 78 8 1413
2018 Human resources 49 27 14 6 3 0 1 77 9 240
2018 Financial management 47 24 14 8 4 0 2 74 12 181
2018 Procurement 60 22 13 5 0 0 0 82 5 22
2018 Materiel management 59 7 21 7 0 7 0 71 7 13
2018 Information management 48 27 17 4 2 0 2 77 6 116
2018 Information technology 49 24 19 5 2 0 2 74 6 173
2018 Internal audit 38 36 27 0 0 0 0 73 0 14
2018 Evaluation 70 7 15 4 0 0 4 80 4 25
2018 Data sciences 43 34 17 3 2 0 2 78 5 58
2018 Policy 47 29 14 7 3 0 0 76 10 345
2018 Project management 43 32 15 5 3 0 2 76 8 185
2018 Other services to the public 51 25 14 6 2 0 1 77 8 214
2018 None of the above 51 25 14 3 3 0 3 79 7 373
2017 Client contact centre 45 27 13 7 3 0 4 75 11 353
2017 Health care practitioners 67 17 11 6 0 0 0 83 6 17
2017 Federal regulators 54 26 7 0 7 0 7 86 7 15
2017 Compliance, inspection and enforcement 69 19 8 0 0 0 5 92 0 84
2017 Communications or public affairs 51 25 14 5 2 0 2 78 7 97
2017 Access to information and privacy 56 25 9 6 2 0 2 83 8 64
2017 Security 42 29 20 5 3 0 0 72 8 73
2017 Legal services 55 10 26 5 5 0 0 64 9 18
2017 Administration and operations 49 28 14 5 2 0 3 79 7 1581
2017 Human resources 63 21 7 4 3 0 2 85 7 207
2017 Financial management 53 24 13 2 2 1 5 82 4 181
2017 Procurement 70 26 0 4 0 0 0 96 4 23
2017 Materiel management 60 17 18 5 0 0 0 77 5 17
2017 Information management 53 24 10 4 4 2 3 81 8 131
2017 Information technology 49 28 15 3 2 0 4 80 5 210
2017 Internal audit 24 64 6 0 0 0 6 94 0 17
2017 Evaluation 53 28 16 0 0 0 3 84 0 32
2017 Data sciences 55 27 13 2 0 0 4 85 2 51
2017 Policy 55 24 14 3 2 0 2 81 5 311
2017 Project management 44 34 14 3 1 0 4 81 5 232
2017 Other services to the public 57 23 13 2 2 0 3 83 4 287
2017 None of the above 53 24 10 6 4 0 3 79 10 529

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 33 28 10 4 0 0 58 14 512
2020 Health care practitioners 25 54 16 5 0 0 0 80 5 20
2020 Federal regulators 14 35 40 5 5 0 0 50 10 20
2020 Compliance, inspection and enforcement 14 40 25 11 10 0 0 54 22 80
2020 Communications or public affairs 26 40 21 9 4 0 0 66 13 130
2020 Access to information and privacy 35 34 21 3 7 0 0 69 9 119
2020 Security 29 41 22 7 1 0 0 70 8 73
2020 Science and technology 21 47 26 0 6 0 0 68 6 15
2020 Legal services 28 43 23 5 0 0 0 72 5 42
2020 Administration and operations 26 39 23 7 4 0 0 66 11 1927
2020 Human resources 28 41 23 5 3 0 0 69 8 294
2020 Financial management 38 39 17 4 2 1 0 77 5 169
2020 Procurement 28 44 20 4 4 0 0 72 8 25
2020 Materiel management 44 27 19 5 5 0 0 71 10 22
2020 Information management 35 35 17 6 6 1 0 70 12 129
2020 Information technology 32 43 17 3 4 0 1 76 7 270
2020 Internal audit 48 47 0 5 0 0 0 95 5 23
2020 Evaluation 34 39 17 5 5 0 0 73 10 41
2020 Data sciences 33 42 17 6 2 0 0 75 8 86
2020 Policy 20 41 27 8 3 0 0 62 11 406
2020 Project management 27 42 22 7 2 0 0 69 9 313
2020 Other services to the public 27 37 25 7 4 0 0 64 11 301
2020 None of the above 28 38 21 7 5 0 1 67 11 482

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 32 35 12 4 0 0 49 15 511
2020 Health care practitioners 21 23 41 10 0 5 0 46 11 20
2020 Federal regulators 10 25 41 19 5 0 0 35 24 20
2020 Compliance, inspection and enforcement 6 32 33 19 10 0 0 38 29 80
2020 Communications or public affairs 6 31 39 17 8 0 0 37 24 130
2020 Access to information and privacy 25 33 30 9 3 0 0 58 13 120
2020 Security 21 34 35 7 4 0 0 55 11 73
2020 Science and technology 13 35 34 18 0 0 0 47 18 15
2020 Legal services 7 29 49 12 2 0 0 36 14 42
2020 Administration and operations 15 32 33 13 5 0 0 48 19 1930
2020 Human resources 16 30 37 12 5 0 0 46 17 295
2020 Financial management 21 35 31 9 4 0 0 56 13 170
2020 Procurement 4 44 32 12 8 0 0 48 20 25
2020 Materiel management 27 40 29 4 0 0 0 67 4 22
2020 Information management 22 34 30 12 3 0 0 56 15 127
2020 Information technology 17 32 33 13 4 0 0 49 17 270
2020 Internal audit 16 21 45 18 0 0 0 37 18 23
2020 Evaluation 20 32 36 9 2 0 0 52 12 41
2020 Data sciences 21 32 31 11 5 0 0 53 16 88
2020 Policy 5 30 43 16 5 0 0 35 22 407
2020 Project management 12 29 34 19 5 0 0 42 24 313
2020 Other services to the public 18 34 31 12 5 0 0 52 17 301
2020 None of the above 17 34 30 13 7 0 0 51 20 485
2019 Client contact centre 17 33 33 11 5 0 0 50 16 455
2019 Health care practitioners 19 51 20 9 0 0 0 70 9 25
2019 Federal regulators 17 36 36 11 0 0 0 53 11 28
2019 Compliance, inspection and enforcement 10 33 39 12 6 0 0 42 19 95
2019 Communications or public affairs 10 40 39 7 3 0 0 51 10 119
2019 Access to information and privacy 23 42 25 10 1 0 1 65 10 124
2019 Security 11 34 38 14 3 0 1 45 17 74
2019 Science and technology 14 19 30 30 6 0 0 33 36 16
2019 Legal services 16 24 46 14 0 0 0 40 14 29
2019 Administration and operations 19 31 35 12 3 0 0 50 15 1763
2019 Human resources 16 38 29 12 4 0 0 55 16 257
2019 Financial management 23 34 36 5 2 0 0 57 7 179
2019 Procurement 22 40 33 0 4 0 0 62 4 20
2019 Materiel management 26 52 16 0 0 0 6 83 0 19
2019 Information management 18 36 34 6 6 0 0 54 12 137
2019 Information technology 15 36 34 11 3 0 0 51 14 268
2019 Internal audit 28 34 31 7 0 0 0 62 7 26
2019 Evaluation 14 25 40 16 5 0 0 39 21 52
2019 Data sciences 24 33 24 13 5 1 0 58 18 82
2019 Policy 12 35 37 12 4 0 0 48 15 418
2019 Project management 9 35 37 13 6 0 0 44 19 301
2019 Other services to the public 24 32 28 10 5 0 0 56 16 306
2019 None of the above 26 29 29 12 3 1 1 55 15 510
2018 Client contact centre 16 29 34 14 6 1 1 46 20 348
2018 Health care practitioners 21 51 28 0 0 0 0 72 0 14
2018 Federal regulators 26 49 3 16 6 0 0 75 22 18
2018 Compliance, inspection and enforcement 9 30 32 20 8 0 0 40 28 85
2018 Communications or public affairs 5 43 41 11 0 0 0 48 11 100
2018 Access to information and privacy 23 32 32 8 5 0 1 55 13 88
2018 Security 15 32 33 16 4 0 0 47 20 84
2018 Legal services 6 34 42 11 7 0 0 40 18 28
2018 Administration and operations 13 32 35 15 5 0 0 45 20 1426
2018 Human resources 14 35 33 14 3 0 1 49 17 246
2018 Financial management 16 39 35 8 1 1 0 55 9 182
2018 Procurement 15 19 41 17 9 0 0 34 26 22
2018 Materiel management 17 30 47 0 7 0 0 46 7 13
2018 Information management 16 41 31 9 3 0 0 57 11 118
2018 Information technology 13 34 35 12 5 1 0 47 17 172
2018 Internal audit 22 33 45 0 0 0 0 55 0 15
2018 Evaluation 16 41 21 18 3 0 0 57 21 27
2018 Data sciences 17 31 33 18 2 0 0 48 19 59
2018 Policy 13 32 40 12 3 0 0 45 15 348
2018 Project management 9 29 41 15 5 1 0 38 20 192
2018 Other services to the public 13 32 36 12 6 0 0 46 18 217
2018 None of the above 18 28 33 13 7 0 1 46 20 378
2017 Client contact centre 12 24 35 18 9 0 1 36 28 354
2017 Health care practitioners 12 35 41 6 7 0 0 47 12 17
2017 Federal regulators 28 32 13 14 13 0 0 60 27 15
2017 Compliance, inspection and enforcement 9 27 43 17 3 0 0 36 20 84
2017 Communications or public affairs 4 38 32 20 5 0 1 42 26 97
2017 Access to information and privacy 35 25 29 9 2 0 0 60 11 64
2017 Security 9 30 40 14 7 0 0 39 21 74
2017 Legal services 14 32 14 26 10 5 0 48 38 18
2017 Administration and operations 12 30 39 13 5 0 0 42 18 1585
2017 Human resources 11 35 40 11 3 0 0 46 14 208
2017 Financial management 14 38 36 10 1 0 0 53 11 181
2017 Procurement 4 48 40 4 4 0 0 52 8 23
2017 Materiel management 25 33 30 0 11 0 0 58 11 17
2017 Information management 16 35 34 10 4 0 1 51 15 133
2017 Information technology 10 31 39 16 3 1 0 42 19 210
2017 Internal audit 18 47 35 0 0 0 0 65 0 17
2017 Evaluation 10 36 30 21 3 0 0 46 24 33
2017 Data sciences 16 25 49 5 2 2 0 43 7 51
2017 Policy 9 32 40 15 4 0 0 41 19 312
2017 Project management 6 31 44 13 6 0 0 37 19 231
2017 Other services to the public 20 29 35 9 6 1 0 50 15 286
2017 None of the above 15 28 37 11 7 1 1 44 18 533

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 20 36 21 9 0 0 30 34 511
2020 Health care practitioners 5 16 59 20 0 0 0 20 21 20
2020 Federal regulators 9 19 30 31 5 0 5 38 30 20
2020 Compliance, inspection and enforcement 12 22 38 24 4 0 0 28 34 80
2020 Communications or public affairs 18 18 42 18 4 0 0 22 36 130
2020 Access to information and privacy 10 7 31 31 21 0 0 51 17 120
2020 Security 11 16 42 20 11 0 0 32 27 73
2020 Science and technology 6 35 13 27 20 0 0 46 41 15
2020 Legal services 7 37 47 7 2 0 0 9 44 42
2020 Administration and operations 12 19 37 23 10 0 0 33 31 1926
2020 Human resources 9 20 36 24 11 0 0 35 29 293
2020 Financial management 7 14 43 22 14 0 0 36 21 169
2020 Procurement 20 20 36 16 8 0 0 24 40 25
2020 Materiel management 0 13 39 21 26 0 0 48 13 22
2020 Information management 10 18 37 24 10 0 0 35 28 129
2020 Information technology 10 19 42 20 8 0 1 28 30 270
2020 Internal audit 9 13 34 29 14 0 0 43 22 23
2020 Evaluation 9 22 34 25 10 0 0 35 31 41
2020 Data sciences 9 15 42 26 8 0 0 34 24 88
2020 Policy 11 27 40 18 5 0 0 23 38 406
2020 Project management 12 24 37 18 9 0 0 27 36 312
2020 Other services to the public 10 15 39 24 12 0 0 37 25 299
2020 None of the above 14 15 35 24 11 1 1 35 30 480
2019 Client contact centre 10 16 41 22 11 0 0 33 26 454
2019 Health care practitioners 14 13 45 24 4 0 0 28 27 24
2019 Federal regulators 4 11 33 45 7 0 0 52 15 27
2019 Compliance, inspection and enforcement 13 17 40 25 4 1 0 30 30 93
2019 Communications or public affairs 4 17 43 29 7 0 0 36 22 120
2019 Access to information and privacy 7 8 40 31 14 1 0 46 14 119
2019 Security 11 16 43 20 8 0 1 29 27 74
2019 Science and technology 19 24 25 19 13 0 0 32 43 16
2019 Legal services 4 17 41 29 9 0 0 38 21 29
2019 Administration and operations 9 18 38 22 13 0 0 35 27 1740
2019 Human resources 11 17 35 21 15 0 0 36 28 249
2019 Financial management 6 13 42 29 10 0 0 39 19 177
2019 Procurement 4 0 59 21 16 0 0 37 4 20
2019 Materiel management 6 6 27 26 36 0 0 62 12 19
2019 Information management 10 12 41 23 14 1 0 37 22 137
2019 Information technology 9 21 35 23 12 0 0 35 30 267
2019 Internal audit 4 8 38 32 19 0 0 51 12 26
2019 Evaluation 13 22 31 26 8 0 0 34 35 51
2019 Data sciences 10 12 32 34 13 0 0 46 22 81
2019 Policy 7 20 40 22 11 0 0 33 27 408
2019 Project management 12 21 36 23 9 0 0 32 32 299
2019 Other services to the public 11 13 34 26 16 0 0 42 24 304
2019 None of the above 11 16 37 20 15 1 1 35 27 505
2018 Client contact centre 13 21 33 21 11 0 1 32 35 343
2018 Health care practitioners 0 21 31 34 14 0 0 48 21 14
2018 Federal regulators 6 12 24 45 12 0 0 58 18 16
2018 Compliance, inspection and enforcement 15 25 36 12 11 0 0 23 41 85
2018 Communications or public affairs 5 14 46 28 7 0 1 35 19 101
2018 Access to information and privacy 10 11 36 26 16 0 1 42 21 88
2018 Security 12 19 37 22 11 0 0 33 31 84
2018 Legal services 19 8 44 20 10 0 0 30 26 27
2018 Administration and operations 10 18 39 23 10 0 0 33 28 1405
2018 Human resources 6 21 37 26 10 0 0 36 27 242
2018 Financial management 6 16 37 29 11 1 0 40 22 179
2018 Procurement 14 12 51 4 19 0 0 24 25 22
2018 Materiel management 7 14 32 23 23 0 0 47 21 13
2018 Information management 4 13 39 31 12 0 0 43 17 114
2018 Information technology 10 15 42 22 11 1 0 33 25 168
2018 Internal audit 0 13 32 41 13 0 0 54 13 15
2018 Evaluation 14 19 25 24 18 0 0 42 33 27
2018 Data sciences 6 21 29 37 3 2 2 42 28 58
2018 Policy 7 19 41 23 10 0 0 33 26 340
2018 Project management 11 18 45 17 7 1 0 25 30 189
2018 Other services to the public 14 13 38 25 9 0 0 34 28 208
2018 None of the above 12 16 37 19 14 0 1 33 29 371
2017 Client contact centre 12 19 36 20 10 1 1 31 32 352
2017 Health care practitioners 7 6 52 35 0 0 0 35 12 17
2017 Federal regulators 0 21 42 29 8 0 0 36 21 14
2017 Compliance, inspection and enforcement 9 14 44 19 14 0 0 33 24 84
2017 Communications or public affairs 8 14 50 19 6 0 2 26 23 97
2017 Access to information and privacy 6 14 31 24 22 0 3 48 21 64
2017 Security 9 16 44 23 8 0 0 31 25 74
2017 Legal services 10 18 48 14 10 0 0 24 28 18
2017 Administration and operations 7 18 41 23 10 0 1 33 26 1583
2017 Human resources 4 17 41 30 9 0 0 38 20 208
2017 Financial management 3 15 36 30 17 0 0 46 18 180
2017 Procurement 4 26 26 31 13 0 0 44 30 23
2017 Materiel management 12 6 37 15 30 0 0 45 18 17
2017 Information management 3 15 39 28 14 0 1 43 18 133
2017 Information technology 5 23 40 24 8 0 0 32 28 208
2017 Internal audit 0 6 47 41 6 0 0 47 6 17
2017 Evaluation 3 21 32 28 15 0 0 43 24 33
2017 Data sciences 6 18 45 22 7 0 2 29 24 51
2017 Policy 5 23 37 21 10 2 1 32 29 311
2017 Project management 10 16 48 16 10 0 0 26 26 232
2017 Other services to the public 6 17 39 23 14 0 1 38 23 287
2017 None of the above 10 20 37 19 12 1 1 32 30 530

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 44 14 6 3 2 0 77 9 513
2020 Health care practitioners 36 44 15 5 0 0 0 80 5 20
2020 Federal regulators 45 25 20 5 4 0 0 70 10 20
2020 Compliance, inspection and enforcement 32 40 13 9 4 3 0 73 13 79
2020 Communications or public affairs 36 45 12 6 0 1 0 82 6 131
2020 Access to information and privacy 51 32 9 3 3 2 0 84 6 120
2020 Security 38 42 8 11 0 1 0 81 11 73
2020 Science and technology 32 48 6 0 7 7 0 86 7 15
2020 Legal services 35 46 13 6 0 0 0 82 6 42
2020 Administration and operations 39 41 12 5 2 1 0 80 7 1926
2020 Human resources 49 36 11 2 1 1 0 86 3 294
2020 Financial management 51 35 8 2 0 3 0 89 2 168
2020 Procurement 33 52 16 0 0 0 0 84 0 25
2020 Materiel management 45 35 15 5 0 0 0 80 5 22
2020 Information management 50 31 8 7 2 2 0 83 9 128
2020 Information technology 36 35 18 6 1 3 0 74 7 270
2020 Internal audit 52 39 4 5 0 0 0 91 5 23
2020 Evaluation 39 44 7 7 2 0 0 83 10 41
2020 Data sciences 32 45 15 3 2 2 0 79 6 88
2020 Policy 38 47 9 4 2 1 0 86 6 407
2020 Project management 36 41 13 6 3 1 0 78 9 313
2020 Other services to the public 40 35 16 5 2 1 0 76 7 301
2020 None of the above 35 38 14 7 3 3 0 75 11 485
2019 Client contact centre 21 31 21 12 9 6 0 56 22 456
2019 Health care practitioners 48 39 9 0 4 0 0 87 4 25
2019 Federal regulators 35 43 14 8 0 0 0 77 8 27
2019 Compliance, inspection and enforcement 19 44 16 16 4 2 0 64 20 95
2019 Communications or public affairs 47 38 9 3 2 0 0 86 5 119
2019 Access to information and privacy 33 32 17 12 2 4 0 68 14 123
2019 Security 21 29 28 14 5 3 0 52 19 74
2019 Science and technology 37 38 0 17 0 7 0 81 19 16
2019 Legal services 26 46 14 11 0 4 0 75 11 29
2019 Administration and operations 26 40 17 10 4 3 0 68 15 1759
2019 Human resources 34 45 15 3 1 2 0 81 4 249
2019 Financial management 35 38 16 8 1 3 1 75 9 179
2019 Procurement 26 45 18 0 0 11 0 80 0 20
2019 Materiel management 41 31 17 6 6 0 0 72 12 19
2019 Information management 23 40 15 9 8 5 0 66 18 138
2019 Information technology 21 39 21 9 3 6 0 65 13 267
2019 Internal audit 34 34 12 12 0 7 0 74 13 26
2019 Evaluation 20 27 23 22 6 2 0 48 29 51
2019 Data sciences 22 39 19 13 0 7 0 65 14 81
2019 Policy 32 40 15 7 4 3 0 74 11 416
2019 Project management 25 37 17 8 6 6 1 66 15 300
2019 Other services to the public 29 37 16 8 6 3 1 69 14 304
2019 None of the above 25 36 20 8 5 5 1 65 14 509
2018 Client contact centre 17 34 22 12 8 5 1 54 22 345
2018 Health care practitioners 46 39 15 0 0 0 0 85 0 13
2018 Federal regulators 34 38 17 11 0 0 0 72 11 18
2018 Compliance, inspection and enforcement 28 37 19 11 5 0 0 65 16 81
2018 Communications or public affairs 51 36 10 2 0 1 0 88 2 102
2018 Access to information and privacy 38 34 13 8 4 4 0 74 12 89
2018 Security 35 35 18 6 4 0 1 71 11 82
2018 Legal services 17 58 15 3 3 3 0 78 7 28
2018 Administration and operations 26 41 16 9 5 3 0 69 14 1421
2018 Human resources 36 39 15 3 4 3 0 77 7 244
2018 Financial management 31 42 15 3 2 6 0 78 6 181
2018 Procurement 13 51 13 19 4 0 0 64 23 22
2018 Materiel management 23 15 15 18 8 22 0 49 32 12
2018 Information management 27 34 19 10 6 5 0 64 16 118
2018 Information technology 23 36 24 11 3 3 1 61 14 171
2018 Internal audit 32 52 16 0 0 0 0 84 0 15
2018 Evaluation 32 38 18 7 0 5 0 74 7 27
2018 Data sciences 30 45 10 11 0 3 0 78 11 59
2018 Policy 40 44 10 4 1 1 0 85 6 345
2018 Project management 23 48 20 7 1 1 0 72 8 190
2018 Other services to the public 25 37 19 7 9 3 0 64 16 215
2018 None of the above 24 29 22 13 9 3 0 55 22 377
2017 Client contact centre 13 33 21 12 13 7 1 50 27 354
2017 Health care practitioners 42 26 12 7 7 7 0 73 14 17
2017 Federal regulators 13 33 34 20 0 0 0 46 20 15
2017 Compliance, inspection and enforcement 8 44 26 7 9 6 0 55 17 83
2017 Communications or public affairs 13 39 22 13 7 4 1 55 22 97
2017 Access to information and privacy 20 38 20 6 2 14 0 67 9 64
2017 Security 16 25 28 18 3 10 0 46 23 74
2017 Legal services 14 40 19 0 10 5 12 66 12 18
2017 Administration and operations 17 38 19 13 8 5 0 58 22 1583
2017 Human resources 27 35 18 10 3 7 1 67 14 208
2017 Financial management 26 39 16 7 3 8 0 72 11 181
2017 Procurement 18 27 30 12 4 9 0 50 17 23
2017 Materiel management 22 40 20 7 5 0 7 66 13 17
2017 Information management 20 37 14 6 8 14 1 67 16 132
2017 Information technology 11 32 22 13 9 12 0 50 25 210
2017 Internal audit 6 58 18 12 6 0 0 64 18 17
2017 Evaluation 10 36 9 27 9 10 0 50 40 33
2017 Data sciences 19 42 14 11 5 9 0 67 18 51
2017 Policy 18 44 15 13 4 6 1 66 18 311
2017 Project management 18 35 23 12 8 4 0 55 21 231
2017 Other services to the public 21 31 22 12 8 6 0 55 22 288
2017 None of the above 19 34 19 12 8 7 1 57 22 534

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 33 16 12 6 4 0 64 19 510
2020 Health care practitioners 26 45 19 5 0 5 0 74 5 20
2020 Federal regulators 40 15 25 20 0 0 0 55 20 20
2020 Compliance, inspection and enforcement 24 26 21 17 8 4 0 52 26 80
2020 Communications or public affairs 34 35 12 14 4 2 0 70 18 130
2020 Access to information and privacy 48 27 12 6 3 3 1 78 9 120
2020 Security 40 29 15 10 1 4 0 72 12 72
2020 Science and technology 42 20 13 17 0 7 0 67 18 14
2020 Legal services 31 33 21 7 6 2 0 65 13 42
2020 Administration and operations 33 32 14 12 6 2 0 67 19 1917
2020 Human resources 43 34 11 9 2 1 0 78 11 294
2020 Financial management 43 34 9 7 2 6 0 81 9 169
2020 Procurement 28 52 17 0 4 0 0 79 4 25
2020 Materiel management 49 31 10 10 0 0 0 80 10 22
2020 Information management 45 33 7 9 4 2 1 80 13 129
2020 Information technology 36 32 14 6 5 7 1 73 12 268
2020 Internal audit 52 43 4 0 0 0 0 96 0 23
2020 Evaluation 38 38 12 10 2 0 0 76 12 40
2020 Data sciences 33 35 20 5 6 1 0 70 10 87
2020 Policy 28 40 15 11 5 1 0 69 16 404
2020 Project management 37 32 16 9 6 1 0 70 15 310
2020 Other services to the public 36 29 16 10 7 2 0 67 17 300
2020 None of the above 32 29 14 12 8 5 0 65 21 484

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 28 13 12 7 2 1 68 19 509
2020 Health care practitioners 20 51 3 21 5 0 0 71 25 20
2020 Federal regulators 50 5 25 5 14 0 0 55 19 20
2020 Compliance, inspection and enforcement 28 29 10 21 11 0 0 57 33 80
2020 Communications or public affairs 43 29 10 11 6 1 0 73 17 131
2020 Access to information and privacy 47 21 16 6 8 1 2 70 14 120
2020 Security 37 36 10 12 4 1 0 73 17 73
2020 Science and technology 20 46 12 7 9 7 0 71 16 15
2020 Legal services 23 31 11 21 13 0 0 55 34 42
2020 Administration and operations 36 29 12 13 8 2 1 66 21 1923
2020 Human resources 50 28 11 7 4 1 0 78 11 294
2020 Financial management 47 28 9 8 4 4 0 78 13 170
2020 Procurement 36 44 4 12 4 0 0 80 16 25
2020 Materiel management 42 39 9 11 0 0 0 80 11 21
2020 Information management 49 25 9 9 7 0 1 75 16 129
2020 Information technology 39 27 14 9 7 3 1 69 16 267
2020 Internal audit 45 25 13 8 5 4 0 73 14 23
2020 Evaluation 41 22 10 15 9 0 2 65 25 41
2020 Data sciences 42 21 17 7 8 0 4 67 15 88
2020 Policy 39 35 9 12 4 1 0 75 16 405
2020 Project management 40 27 13 11 7 1 1 68 19 312
2020 Other services to the public 38 27 13 13 8 1 1 65 21 301
2020 None of the above 34 28 14 11 11 1 1 63 22 483

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 27 14 5 3 4 2 77 8 511
2020 Health care practitioners 37 34 24 5 0 0 0 70 5 20
2020 Federal regulators 55 10 20 5 10 0 0 65 15 20
2020 Compliance, inspection and enforcement 32 33 16 8 4 6 0 70 12 80
2020 Communications or public affairs 56 27 6 7 3 1 1 84 10 130
2020 Access to information and privacy 58 18 11 5 3 3 2 80 8 120
2020 Security 42 33 12 4 3 6 0 80 7 73
2020 Science and technology 33 54 6 0 0 0 7 94 0 15
2020 Legal services 31 38 18 7 2 0 3 71 10 41
2020 Administration and operations 44 29 14 4 4 3 1 77 9 1919
2020 Human resources 64 25 6 2 2 2 1 90 4 295
2020 Financial management 53 30 9 3 2 2 0 85 5 169
2020 Procurement 52 40 4 4 0 0 0 92 4 25
2020 Materiel management 63 27 5 0 0 5 0 95 0 22
2020 Information management 58 19 15 2 4 2 1 79 6 127
2020 Information technology 46 27 13 3 3 6 2 80 6 266
2020 Internal audit 62 17 17 0 0 4 0 82 0 23
2020 Evaluation 59 20 10 5 5 0 2 81 9 41
2020 Data sciences 49 28 16 1 0 2 3 82 1 88
2020 Policy 50 34 10 3 2 1 0 85 5 405
2020 Project management 50 26 13 4 2 2 2 80 7 310
2020 Other services to the public 50 19 16 3 2 7 2 77 6 297
2020 None of the above 43 26 13 6 5 5 2 74 11 482

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 31 20 9 5 3 0 65 15 512
2020 Health care practitioners 15 70 10 5 0 0 0 85 5 20
2020 Federal regulators 35 20 26 10 4 5 0 58 15 20
2020 Compliance, inspection and enforcement 25 34 19 14 6 1 0 60 21 80
2020 Communications or public affairs 34 35 19 8 2 1 0 70 11 129
2020 Access to information and privacy 47 28 13 4 4 2 2 77 9 120
2020 Security 37 40 14 7 1 1 0 78 8 73
2020 Science and technology 33 54 6 7 0 0 0 87 7 15
2020 Legal services 29 42 12 17 0 0 0 71 17 42
2020 Administration and operations 33 32 17 10 5 2 0 67 15 1927
2020 Human resources 49 35 8 3 3 0 1 85 7 293
2020 Financial management 51 30 12 4 3 1 0 81 7 170
2020 Procurement 37 46 4 8 4 0 0 83 12 24
2020 Materiel management 54 31 10 6 0 0 0 85 6 20
2020 Information management 49 27 10 9 5 0 0 76 14 129
2020 Information technology 34 34 18 7 4 3 0 70 11 269
2020 Internal audit 35 38 18 4 0 5 0 77 5 23
2020 Evaluation 45 30 14 9 2 0 0 74 12 41
2020 Data sciences 35 35 21 7 1 0 1 71 8 88
2020 Policy 31 42 13 9 5 1 0 73 13 406
2020 Project management 34 33 18 9 5 1 0 68 14 313
2020 Other services to the public 38 26 21 8 5 2 0 65 14 299
2020 None of the above 35 28 19 10 6 2 0 64 16 484
2019 Client contact centre 18 31 24 12 12 2 0 50 25 456
2019 Health care practitioners 39 48 9 0 4 0 0 87 4 25
2019 Federal regulators 34 25 34 7 0 0 0 59 7 28
2019 Compliance, inspection and enforcement 15 45 17 14 10 0 0 60 23 94
2019 Communications or public affairs 37 44 10 7 2 0 0 81 9 120
2019 Access to information and privacy 32 35 20 12 1 1 1 67 13 124
2019 Security 26 27 25 19 1 1 0 54 21 73
2019 Science and technology 26 25 25 12 5 7 0 55 18 16
2019 Legal services 26 45 3 22 4 0 0 72 25 29
2019 Administration and operations 25 35 17 13 7 2 0 62 20 1761
2019 Human resources 33 40 16 6 3 2 0 74 9 257
2019 Financial management 36 41 14 5 2 2 1 79 7 179
2019 Procurement 33 43 9 4 11 0 0 76 15 20
2019 Materiel management 40 31 17 12 0 0 0 71 12 19
2019 Information management 20 40 17 10 9 4 0 63 20 138
2019 Information technology 23 37 16 12 7 4 0 63 21 266
2019 Internal audit 41 38 7 4 4 4 0 83 9 26
2019 Evaluation 18 26 20 23 11 2 0 45 35 52
2019 Data sciences 27 41 11 14 6 1 0 69 20 80
2019 Policy 30 37 15 11 5 2 0 68 16 418
2019 Project management 21 37 19 13 9 2 1 59 22 300
2019 Other services to the public 29 35 16 9 8 2 0 66 18 305
2019 None of the above 28 32 20 11 6 2 0 62 18 510
2018 Client contact centre 19 30 20 14 13 4 0 51 28 346
2018 Health care practitioners 31 48 21 0 0 0 0 79 0 14
2018 Federal regulators 40 20 24 16 0 0 0 60 16 18
2018 Compliance, inspection and enforcement 23 33 19 16 9 0 0 56 25 82
2018 Communications or public affairs 38 33 15 10 3 2 0 72 13 102
2018 Access to information and privacy 39 34 11 6 6 3 0 76 13 89
2018 Security 27 38 17 8 8 1 1 66 16 84
2018 Legal services 21 46 15 7 8 3 0 69 15 28
2018 Administration and operations 24 36 18 12 8 2 0 61 20 1422
2018 Human resources 35 42 12 7 3 1 0 78 10 245
2018 Financial management 30 40 21 5 1 1 0 72 7 181
2018 Procurement 19 42 16 15 9 0 0 60 24 22
2018 Materiel management 23 44 25 0 8 0 0 67 8 12
2018 Information management 32 30 19 10 7 2 0 63 18 118
2018 Information technology 20 36 25 9 7 4 0 58 17 170
2018 Internal audit 54 39 6 0 0 0 0 94 0 15
2018 Evaluation 22 34 14 15 11 5 0 59 27 27
2018 Data sciences 31 35 13 11 6 3 0 68 18 59
2018 Policy 34 37 14 11 3 1 0 72 14 346
2018 Project management 19 38 23 13 7 1 0 57 20 190
2018 Other services to the public 22 35 20 7 11 4 0 60 19 217
2018 None of the above 23 28 21 13 11 4 0 54 25 375
2017 Client contact centre 12 29 19 19 17 4 0 43 37 355
2017 Health care practitioners 11 58 12 19 0 0 0 69 19 17
2017 Federal regulators 33 20 20 20 7 0 0 53 27 15
2017 Compliance, inspection and enforcement 23 40 18 9 10 0 0 63 19 84
2017 Communications or public affairs 11 54 14 15 4 2 0 66 19 96
2017 Access to information and privacy 32 33 22 5 3 5 0 68 8 63
2017 Security 18 37 29 11 3 3 0 57 14 74
2017 Legal services 14 19 31 5 27 5 0 34 33 18
2017 Administration and operations 18 39 18 15 8 2 0 58 23 1583
2017 Human resources 28 45 11 12 1 2 1 75 14 208
2017 Financial management 29 42 17 5 3 3 0 74 9 181
2017 Procurement 17 57 8 5 8 5 0 78 13 23
2017 Materiel management 18 58 5 7 5 0 7 82 13 17
2017 Information management 26 36 11 13 6 7 1 67 21 133
2017 Information technology 14 39 23 13 6 5 0 56 20 209
2017 Internal audit 29 29 18 18 6 0 0 58 24 17
2017 Evaluation 12 45 6 21 12 3 0 60 34 33
2017 Data sciences 29 42 7 15 4 4 0 74 19 51
2017 Policy 19 45 17 12 6 2 0 65 18 312
2017 Project management 16 34 22 13 10 3 2 52 24 232
2017 Other services to the public 21 35 17 11 10 5 0 60 22 288
2017 None of the above 19 32 18 15 10 5 1 54 26 534

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 41 12 9 2 1 0 76 12 513
2020 Health care practitioners 34 41 10 15 0 0 0 75 15 20
2020 Federal regulators 50 20 26 5 0 0 0 70 5 20
2020 Compliance, inspection and enforcement 30 44 12 7 6 0 0 74 14 80
2020 Communications or public affairs 41 40 8 8 1 2 0 82 9 131
2020 Access to information and privacy 53 32 10 3 1 0 0 86 4 120
2020 Security 39 43 7 8 1 1 0 83 10 73
2020 Science and technology 62 19 12 0 7 0 0 81 7 15
2020 Legal services 37 46 7 10 0 0 0 83 10 42
2020 Administration and operations 40 40 10 7 2 0 0 80 9 1928
2020 Human resources 45 43 8 3 1 0 0 88 4 295
2020 Financial management 42 50 4 3 0 1 0 93 3 170
2020 Procurement 36 52 8 4 0 0 0 88 4 25
2020 Materiel management 31 51 13 0 5 0 0 82 5 22
2020 Information management 57 29 10 2 2 0 0 86 4 129
2020 Information technology 50 36 8 3 3 0 0 86 6 270
2020 Internal audit 19 56 9 12 4 0 0 74 16 23
2020 Evaluation 47 44 5 5 0 0 0 90 5 41
2020 Data sciences 45 37 8 6 2 2 0 84 8 87
2020 Policy 40 43 11 5 1 0 0 83 6 407
2020 Project management 43 41 11 3 1 0 0 85 4 313
2020 Other services to the public 40 38 10 8 3 1 0 79 11 301
2020 None of the above 41 36 12 7 3 0 0 78 10 482

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 39 14 12 4 1 0 70 16 509
2020 Health care practitioners 38 37 10 10 5 0 0 75 15 20
2020 Federal regulators 50 20 20 10 0 0 0 70 10 20
2020 Compliance, inspection and enforcement 30 41 5 13 9 1 0 73 22 80
2020 Communications or public affairs 36 41 8 12 2 1 0 78 14 130
2020 Access to information and privacy 54 29 9 4 3 0 0 83 8 119
2020 Security 38 31 11 13 6 1 0 69 19 73
2020 Science and technology 69 12 12 0 7 0 0 81 7 15
2020 Legal services 35 48 12 2 2 0 0 84 5 42
2020 Administration and operations 38 38 13 8 3 1 0 76 11 1920
2020 Human resources 48 38 9 3 1 1 0 87 4 293
2020 Financial management 40 44 9 7 0 1 0 84 7 170
2020 Procurement 36 48 12 0 0 4 0 88 0 25
2020 Materiel management 36 50 9 5 0 0 0 86 5 22
2020 Information management 54 32 8 4 2 0 0 85 6 126
2020 Information technology 45 35 10 6 3 0 0 80 10 270
2020 Internal audit 27 52 9 8 4 0 0 78 12 23
2020 Evaluation 50 35 5 10 0 0 0 85 10 40
2020 Data sciences 46 34 9 6 1 3 0 83 7 87
2020 Policy 39 39 12 8 1 1 0 79 9 406
2020 Project management 45 34 14 4 2 0 0 79 7 310
2020 Other services to the public 40 35 11 8 5 1 0 76 13 300
2020 None of the above 41 34 15 7 3 0 0 75 10 476

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 39 18 5 1 1 0 76 6 507
2020 Health care practitioners 38 36 15 5 6 0 0 75 11 20
2020 Federal regulators 40 25 20 15 0 0 0 65 15 20
2020 Compliance, inspection and enforcement 26 39 16 12 5 3 0 66 18 78
2020 Communications or public affairs 34 35 19 6 2 2 2 72 8 127
2020 Access to information and privacy 46 25 18 7 0 2 3 74 7 120
2020 Security 34 32 25 8 0 1 0 67 8 73
2020 Science and technology 47 18 27 7 0 0 0 66 7 15
2020 Legal services 28 46 15 6 3 0 2 76 9 41
2020 Administration and operations 36 40 15 6 1 1 1 77 8 1913
2020 Human resources 41 37 13 5 1 1 2 81 6 290
2020 Financial management 34 49 10 3 0 3 1 86 3 169
2020 Procurement 33 44 24 0 0 0 0 76 0 25
2020 Materiel management 41 51 5 0 0 0 4 95 0 22
2020 Information management 50 27 16 2 2 1 1 79 5 129
2020 Information technology 43 29 16 6 4 1 1 73 10 268
2020 Internal audit 32 34 25 4 4 0 0 66 9 23
2020 Evaluation 44 34 17 5 0 0 0 78 5 41
2020 Data sciences 38 27 23 7 1 2 1 68 8 87
2020 Policy 34 40 17 6 1 1 0 75 8 404
2020 Project management 39 29 24 6 2 0 1 69 7 311
2020 Other services to the public 35 37 15 6 3 1 2 75 9 300
2020 None of the above 34 35 19 6 2 1 2 72 9 481

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 32 16 4 1 2 2 78 6 508
2020 Health care practitioners 44 36 5 10 0 5 0 84 11 20
2020 Federal regulators 51 15 25 5 0 0 5 69 5 20
2020 Compliance, inspection and enforcement 34 43 11 5 5 1 1 78 10 80
2020 Communications or public affairs 49 33 10 3 1 2 2 85 5 131
2020 Access to information and privacy 54 26 13 2 1 1 3 83 3 120
2020 Security 46 25 17 7 3 3 0 73 10 73
2020 Science and technology 54 12 12 7 0 7 9 78 8 15
2020 Legal services 38 42 14 2 0 0 3 83 2 42
2020 Administration and operations 45 36 11 4 2 1 1 83 6 1919
2020 Human resources 54 36 6 1 1 1 1 92 2 292
2020 Financial management 49 41 6 2 0 1 2 92 2 170
2020 Procurement 44 44 12 0 0 0 0 88 0 25
2020 Materiel management 49 41 10 0 0 0 0 90 0 22
2020 Information management 60 26 9 2 2 0 0 86 5 127
2020 Information technology 49 32 11 1 3 2 2 84 5 269
2020 Internal audit 45 42 9 0 4 0 0 87 4 23
2020 Evaluation 63 22 10 0 2 2 0 87 2 41
2020 Data sciences 59 22 7 7 0 2 2 85 7 86
2020 Policy 49 34 8 4 1 2 2 87 4 406
2020 Project management 51 34 10 2 2 1 1 86 3 312
2020 Other services to the public 46 30 12 4 2 2 3 80 7 298
2020 None of the above 45 34 12 4 2 2 2 81 6 481

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 23 3 0 0 2 0 96 1 510
2020 Health care practitioners 60 36 0 0 5 0 0 95 5 20
2020 Federal regulators 55 25 15 5 0 0 0 80 5 20
2020 Compliance, inspection and enforcement 64 25 1 1 1 8 0 96 3 80
2020 Communications or public affairs 79 11 3 2 0 5 0 94 2 131
2020 Access to information and privacy 76 15 6 0 0 3 0 94 0 120
2020 Security 68 15 7 0 0 7 3 92 0 73
2020 Science and technology 82 12 6 0 0 0 0 94 0 15
2020 Legal services 64 29 0 5 0 3 0 95 5 42
2020 Administration and operations 64 20 6 2 1 6 1 91 3 1921
2020 Human resources 75 21 1 1 0 1 0 97 2 291
2020 Financial management 73 21 2 1 0 3 0 97 1 170
2020 Procurement 76 16 4 0 0 4 0 96 0 25
2020 Materiel management 72 23 5 0 0 0 0 95 0 22
2020 Information management 73 15 7 1 1 2 2 92 1 128
2020 Information technology 70 18 4 1 2 3 2 93 3 270
2020 Internal audit 58 30 0 0 4 8 0 96 4 23
2020 Evaluation 77 10 5 0 0 7 0 94 0 40
2020 Data sciences 70 16 4 4 0 7 0 92 4 87
2020 Policy 68 21 5 1 1 6 0 94 1 406
2020 Project management 71 17 5 1 1 4 1 93 1 312
2020 Other services to the public 66 16 6 1 1 8 3 91 2 299
2020 None of the above 59 19 7 2 1 9 3 90 3 483

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 37 11 7 2 1 1 81 9 510
2020 Health care practitioners 60 30 10 0 0 0 0 90 0 20
2020 Federal regulators 61 19 10 10 0 0 0 80 10 20
2020 Compliance, inspection and enforcement 44 33 8 10 4 1 0 78 14 78
2020 Communications or public affairs 43 41 8 4 1 3 0 86 5 131
2020 Access to information and privacy 61 21 9 4 3 2 1 84 7 120
2020 Security 47 32 11 4 3 3 0 82 7 73
2020 Science and technology 33 34 12 7 0 7 7 78 8 15
2020 Legal services 40 52 5 0 3 0 0 92 3 42
2020 Administration and operations 49 35 9 4 1 1 0 86 5 1921
2020 Human resources 58 32 4 2 1 3 0 92 3 294
2020 Financial management 58 28 4 5 0 5 0 90 5 170
2020 Procurement 56 36 8 0 0 0 0 92 0 25
2020 Materiel management 53 27 10 10 0 0 0 80 10 22
2020 Information management 56 29 6 4 2 2 1 88 6 129
2020 Information technology 46 31 12 5 1 4 1 81 7 268
2020 Internal audit 64 22 4 0 4 0 6 91 4 23
2020 Evaluation 51 30 10 3 5 3 0 83 7 41
2020 Data sciences 54 25 10 6 0 5 0 83 6 88
2020 Policy 47 40 6 4 0 2 0 90 4 406
2020 Project management 50 35 8 5 1 2 0 87 6 312
2020 Other services to the public 54 27 9 5 1 3 0 84 6 301
2020 None of the above 45 34 10 6 2 3 0 81 8 484

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 30 11 8 3 1 1 77 11 509
2020 Health care practitioners 41 44 0 15 0 0 0 85 15 20
2020 Federal regulators 55 5 15 20 4 0 0 61 25 20
2020 Compliance, inspection and enforcement 40 27 14 10 7 3 0 68 17 78
2020 Communications or public affairs 54 29 5 5 6 1 0 84 11 131
2020 Access to information and privacy 58 24 10 4 5 0 0 81 9 119
2020 Security 53 29 7 5 5 0 0 82 11 73
2020 Science and technology 20 46 12 7 9 7 0 71 16 15
2020 Legal services 34 40 4 18 5 0 0 73 23 41
2020 Administration and operations 47 30 9 7 5 1 0 78 12 1921
2020 Human resources 60 28 6 4 2 1 0 88 6 293
2020 Financial management 56 31 5 6 2 0 0 87 8 169
2020 Procurement 52 36 8 0 4 0 0 88 4 25
2020 Materiel management 53 28 9 10 0 0 0 81 10 22
2020 Information management 59 24 8 6 4 0 0 83 9 128
2020 Information technology 52 28 8 5 4 2 1 82 10 268
2020 Internal audit 55 23 18 0 0 4 0 81 0 22
2020 Evaluation 54 27 5 7 5 3 0 83 12 41
2020 Data sciences 51 33 9 3 1 0 3 86 5 88
2020 Policy 56 31 4 6 1 0 0 88 8 404
2020 Project management 53 27 10 5 4 0 1 81 9 313
2020 Other services to the public 49 28 9 7 4 2 1 80 11 299
2020 None of the above 46 30 9 7 7 1 1 77 14 482

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 28 11 5 2 3 1 81 8 508
2020 Health care practitioners 58 27 0 11 0 0 5 89 11 19
2020 Federal regulators 62 11 10 16 0 0 0 73 16 19
2020 Compliance, inspection and enforcement 38 31 13 9 8 1 0 70 17 79
2020 Communications or public affairs 56 30 9 3 0 1 1 88 3 131
2020 Access to information and privacy 64 18 7 7 3 2 1 84 9 118
2020 Security 56 23 8 8 1 1 1 81 10 73
2020 Science and technology 60 20 13 7 0 0 0 81 7 15
2020 Legal services 49 44 7 0 0 0 0 93 0 42
2020 Administration and operations 50 28 10 7 4 1 0 79 10 1924
2020 Human resources 61 28 6 3 0 1 1 91 3 294
2020 Financial management 60 34 5 1 1 0 0 94 2 170
2020 Procurement 60 29 12 0 0 0 0 88 0 25
2020 Materiel management 49 36 10 0 5 0 0 85 5 22
2020 Information management 63 28 5 2 2 0 0 91 4 129
2020 Information technology 52 34 8 3 3 1 0 86 6 269
2020 Internal audit 60 26 4 0 4 6 0 91 4 23
2020 Evaluation 68 18 7 8 0 0 0 85 8 40
2020 Data sciences 58 26 11 3 0 0 1 85 3 88
2020 Policy 62 28 6 3 0 0 0 90 4 407
2020 Project management 63 24 9 2 1 1 0 88 3 313
2020 Other services to the public 49 31 9 5 4 1 0 81 9 299
2020 None of the above 50 27 10 6 5 1 1 78 11 483

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 43 17 30 3 0 0 50 33 40
2020 Health care practitioners 10 59 0 31 0 0 0 69 31 10
2020 Compliance, inspection and enforcement 7 53 7 16 16 0 0 60 33 13
2020 Communications or public affairs 21 47 12 20 0 0 0 68 20 34
2020 Access to information and privacy 59 8 0 17 17 0 0 66 34 12
2020 Security 11 70 0 10 10 0 0 81 19 10
2020 Administration and operations 16 47 14 17 4 1 0 65 21 427
2020 Human resources 27 53 10 10 0 0 0 80 10 68
2020 Financial management 22 44 10 15 4 4 1 70 19 77
2020 Information management 28 33 14 20 4 0 0 62 24 21
2020 Information technology 21 48 14 12 4 1 0 69 16 77
2020 Internal audit 9 64 9 9 9 0 0 73 18 11
2020 Data sciences 16 55 10 20 0 0 0 70 20 20
2020 Policy 17 64 8 10 0 0 0 82 10 109
2020 Project management 23 50 14 7 5 1 0 74 12 74
2020 Other services to the public 2 64 14 18 2 0 0 66 21 44
2020 None of the above 16 41 17 21 6 0 0 56 27 101
2019 Client contact centre 9 38 27 23 3 0 0 47 26 34
2019 Compliance, inspection and enforcement 6 48 39 0 6 0 0 54 6 15
2019 Communications or public affairs 34 47 12 7 0 0 0 81 7 32
2019 Security 19 37 13 12 12 0 6 60 26 16
2019 Administration and operations 13 45 16 19 3 2 1 60 23 379
2019 Human resources 24 52 14 5 3 2 0 77 8 60
2019 Financial management 25 40 15 12 2 2 5 69 14 58
2019 Information management 23 42 5 18 6 6 0 69 26 17
2019 Information technology 20 39 18 14 8 2 0 60 22 66
2019 Data sciences 34 28 13 19 6 0 0 61 26 15
2019 Policy 18 50 14 9 5 2 1 70 15 110
2019 Project management 16 54 12 12 6 2 0 70 18 51
2019 Other services to the public 7 51 16 18 5 0 3 60 24 38
2019 None of the above 23 38 14 16 5 1 2 64 22 93

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 95 5 40
2020 Health care practitioners 89 11 10
2020 Compliance, inspection and enforcement 92 8 14
2020 Communications or public affairs 100 0 33
2020 Access to information and privacy 100 0 12
2020 Security 100 0 10
2020 Administration and operations 95 5 427
2020 Human resources 98 2 68
2020 Financial management 96 4 77
2020 Information management 100 0 21
2020 Information technology 100 0 77
2020 Internal audit 100 0 11
2020 Data sciences 100 0 20
2020 Policy 100 0 109
2020 Project management 99 1 74
2020 Other services to the public 83 17 44
2020 None of the above 92 8 101

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 21 27 21 11 0 0 42 31 38
2020 Compliance, inspection and enforcement 7 40 14 15 23 0 0 47 38 13
2020 Communications or public affairs 31 18 18 21 9 0 3 50 31 33
2020 Access to information and privacy 41 8 25 8 17 0 0 50 25 12
2020 Security 11 51 8 20 10 0 0 62 30 10
2020 Administration and operations 12 40 17 23 8 0 0 52 31 402
2020 Human resources 32 45 7 15 0 2 0 78 15 67
2020 Financial management 22 38 20 14 7 0 0 59 20 74
2020 Information management 34 28 14 5 19 0 0 62 24 21
2020 Information technology 21 39 21 12 8 0 0 59 20 77
2020 Internal audit 36 37 0 19 9 0 0 73 27 11
2020 Data sciences 25 31 20 20 5 0 0 55 25 20
2020 Policy 16 47 23 12 2 1 0 63 14 109
2020 Project management 22 34 18 23 3 0 0 56 26 73
2020 Other services to the public 6 42 25 19 6 3 0 49 26 36
2020 None of the above 16 31 22 20 12 0 0 47 31 93
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 507
2020 Health care practitioners 15 85 20
2020 Federal regulators 16 84 20
2020 Compliance, inspection and enforcement 10 90 79
2020 Communications or public affairs 10 90 129
2020 Access to information and privacy 9 91 119
2020 Security 8 92 73
2020 Science and technology 7 93 15
2020 Legal services 5 95 42
2020 Administration and operations 10 90 1916
2020 Human resources 7 93 293
2020 Financial management 11 89 167
2020 Procurement 0 100 25
2020 Materiel management 0 100 22
2020 Information management 11 89 129
2020 Information technology 12 88 268
2020 Internal audit 4 96 23
2020 Evaluation 2 98 41
2020 Data sciences 8 92 88
2020 Policy 5 95 404
2020 Project management 10 90 309
2020 Other services to the public 12 88 297
2020 None of the above 10 90 479

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 508
2020 Health care practitioners 6 94 20
2020 Federal regulators 10 90 20
2020 Compliance, inspection and enforcement 15 85 80
2020 Communications or public affairs 11 89 130
2020 Access to information and privacy 14 86 120
2020 Security 14 86 73
2020 Science and technology 20 80 15
2020 Legal services 14 86 42
2020 Administration and operations 13 87 1922
2020 Human resources 10 90 295
2020 Financial management 12 88 169
2020 Procurement 8 92 25
2020 Materiel management 14 86 22
2020 Information management 17 83 127
2020 Information technology 9 91 269
2020 Internal audit 5 95 23
2020 Evaluation 5 95 41
2020 Data sciences 10 90 88
2020 Policy 9 91 406
2020 Project management 12 88 307
2020 Other services to the public 13 87 297
2020 None of the above 13 87 481
2019 Client contact centre 19 81 452
2019 Health care practitioners 12 88 25
2019 Federal regulators 18 82 27
2019 Compliance, inspection and enforcement 21 79 95
2019 Communications or public affairs 23 77 120
2019 Access to information and privacy 19 81 124
2019 Security 20 80 74
2019 Science and technology 13 87 15
2019 Legal services 15 85 29
2019 Administration and operations 15 85 1761
2019 Human resources 10 90 256
2019 Financial management 9 91 179
2019 Procurement 10 90 19
2019 Materiel management 21 79 19
2019 Information management 17 83 137
2019 Information technology 13 87 268
2019 Internal audit 5 95 25
2019 Evaluation 20 80 51
2019 Data sciences 16 84 81
2019 Policy 12 88 419
2019 Project management 20 80 301
2019 Other services to the public 17 83 305
2019 None of the above 15 85 510
2017 Client contact centre 20 80 354
2017 Federal regulators 32 68 15
2017 Compliance, inspection and enforcement 17 83 84
2017 Communications or public affairs 12 88 97
2017 Access to information and privacy 20 80 64
2017 Security 16 84 74
2017 Administration and operations 18 82 1583
2017 Human resources 21 79 208
2017 Financial management 15 85 180
2017 Information management 22 78 133
2017 Information technology 11 89 210
2017 Data sciences 17 83 50
2017 Policy 17 83 312
2017 Project management 15 85 232
2017 Other services to the public 18 82 287
2017 None of the above 17 83 533
2014 Client contact centre 14 86 338
2014 Federal regulators 33 67 39
2014 Compliance, inspection and enforcement 14 86 96
2014 Communications or public affairs 18 82 125
2014 Access to information and privacy 16 84 80
2014 Security 15 85 81
2014 Legal services 26 74 21
2014 Administration and operations 14 86 1609
2014 Human resources 14 86 198
2014 Financial management 10 90 192
2014 Information management 11 89 161
2014 Information technology 11 89 255
2014 Evaluation 23 77 60
2014 Other services to the public 16 84 559
2014 None of the above 15 85 824

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 47 53 70
2020 Compliance, inspection and enforcement 17 83 12
2020 Communications or public affairs 36 64 14
2020 Access to information and privacy 54 46 17
2020 Security 29 71 10
2020 Administration and operations 44 56 253
2020 Human resources 49 51 29
2020 Financial management 33 67 21
2020 Information management 43 57 21
2020 Information technology 42 58 24
2020 Policy 68 32 35
2020 Project management 30 70 36
2020 Other services to the public 45 55 39
2020 None of the above 46 54 63

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 74 26 70
2020 Compliance, inspection and enforcement 61 39 12
2020 Communications or public affairs 79 21 14
2020 Access to information and privacy 78 22 17
2020 Security 70 30 10
2020 Administration and operations 77 23 253
2020 Human resources 71 29 29
2020 Financial management 76 24 21
2020 Information management 58 42 21
2020 Information technology 84 16 24
2020 Policy 94 6 35
2020 Project management 72 28 36
2020 Other services to the public 65 35 38
2020 None of the above 76 24 63
2019 Client contact centre 77 23 83
2019 Compliance, inspection and enforcement 90 10 20
2019 Communications or public affairs 85 15 28
2019 Access to information and privacy 87 13 24
2019 Security 66 34 15
2019 Administration and operations 82 18 258
2019 Human resources 81 19 25
2019 Financial management 76 24 17
2019 Information management 73 27 23
2019 Information technology 83 17 36
2019 Evaluation 80 20 10
2019 Data sciences 76 24 13
2019 Policy 83 17 52
2019 Project management 87 13 61
2019 Other services to the public 80 20 53
2019 None of the above 69 31 76
2017 Client contact centre 77 23 71
2017 Compliance, inspection and enforcement 53 47 15
2017 Communications or public affairs 91 9 12
2017 Access to information and privacy 92 8 13
2017 Security 58 42 12
2017 Administration and operations 77 23 282
2017 Human resources 91 9 42
2017 Financial management 81 19 23
2017 Information management 74 26 31
2017 Information technology 72 28 25
2017 Policy 78 22 50
2017 Project management 77 23 35
2017 Other services to the public 81 19 53
2017 None of the above 75 25 90
2014 Client contact centre 79 21 47
2014 Federal regulators 100 0 13
2014 Compliance, inspection and enforcement 61 39 13
2014 Communications or public affairs 70 30 23
2014 Access to information and privacy 84 16 13
2014 Security 66 34 12
2014 Administration and operations 79 21 221
2014 Human resources 77 23 27
2014 Financial management 80 20 20
2014 Information management 94 6 18
2014 Information technology 68 32 27
2014 Evaluation 92 8 14
2014 Other services to the public 71 29 88
2014 None of the above 80 20 121

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 33 8 6 4 3 0 82 10 52
2020 Communications or public affairs 63 0 9 10 18 0 0 63 28 11
2020 Access to information and privacy 69 31 0 0 0 0 0 100 0 13
2020 Administration and operations 49 35 8 7 1 0 1 84 8 195
2020 Human resources 42 48 0 10 0 0 0 90 10 21
2020 Financial management 43 37 13 0 6 0 0 80 6 16
2020 Information management 34 17 23 26 0 0 0 51 26 12
2020 Information technology 50 30 10 10 0 0 0 80 10 20
2020 Policy 24 61 9 6 0 0 0 85 6 33
2020 Project management 39 31 15 4 4 3 4 75 8 26
2020 Other services to the public 55 30 13 3 0 0 0 84 3 25
2020 None of the above 45 28 11 9 4 2 0 75 13 48
2019 Client contact centre 51 31 6 10 1 0 0 82 11 63
2019 Compliance, inspection and enforcement 67 27 6 0 0 0 0 94 0 18
2019 Communications or public affairs 55 36 4 4 0 0 0 91 4 24
2019 Access to information and privacy 57 19 0 14 10 0 0 76 24 21
2019 Security 79 0 10 11 0 0 0 79 11 10
2019 Administration and operations 48 35 5 8 4 0 0 83 12 211
2019 Human resources 33 41 16 5 5 0 0 74 11 20
2019 Financial management 38 47 0 16 0 0 0 84 16 13
2019 Information management 29 42 11 6 12 0 0 71 18 17
2019 Information technology 46 34 3 10 7 0 0 80 17 30
2019 Data sciences 70 30 0 0 0 0 0 100 0 10
2019 Policy 54 32 2 10 2 0 0 86 12 43
2019 Project management 40 38 10 4 6 0 2 80 10 51
2019 Other services to the public 43 43 7 3 5 0 0 85 7 42
2019 None of the above 45 37 10 8 0 0 0 83 8 51
2017 Client contact centre 37 38 7 13 5 0 0 75 18 55
2017 Communications or public affairs 64 27 0 9 0 0 0 91 9 11
2017 Access to information and privacy 75 17 8 0 0 0 0 92 0 12
2017 Administration and operations 46 38 5 7 3 0 1 85 11 218
2017 Human resources 50 32 5 10 3 0 0 82 13 38
2017 Financial management 55 36 4 4 0 0 0 92 4 20
2017 Information management 47 35 0 4 9 0 4 86 14 23
2017 Information technology 39 45 6 5 6 0 0 83 11 18
2017 Policy 53 31 0 11 4 0 0 84 16 40
2017 Project management 26 45 11 14 0 0 4 74 15 27
2017 Other services to the public 61 21 7 7 2 0 2 84 9 43
2017 None of the above 48 32 6 10 3 0 1 81 13 70
2014 Client contact centre 60 22 5 8 3 3 0 84 11 37
2014 Federal regulators 60 15 17 0 8 0 0 75 8 13
2014 Communications or public affairs 50 31 12 7 0 0 0 81 7 16
2014 Access to information and privacy 46 35 10 0 9 0 0 81 9 11
2014 Administration and operations 55 36 4 2 2 0 0 92 5 175
2014 Human resources 67 33 0 0 0 0 0 100 0 21
2014 Financial management 73 20 7 0 0 0 0 93 0 16
2014 Information management 65 35 0 0 0 0 0 100 0 17
2014 Information technology 61 22 6 6 0 0 6 88 6 18
2014 Evaluation 52 24 0 17 0 0 8 82 18 13
2014 Other services to the public 49 33 11 5 2 0 0 82 7 62
2014 None of the above 44 39 5 6 5 0 1 84 12 98

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 33 10 5 3 3 2 81 8 511
2020 Health care practitioners 30 41 18 0 0 5 5 79 0 20
2020 Federal regulators 50 21 20 0 5 4 0 74 5 20
2020 Compliance, inspection and enforcement 39 34 12 3 5 6 1 78 8 80
2020 Communications or public affairs 52 27 8 4 1 1 6 86 6 131
2020 Access to information and privacy 61 24 5 2 2 4 2 90 4 120
2020 Security 53 24 16 0 3 3 1 81 3 73
2020 Science and technology 46 39 0 0 0 0 15 100 0 15
2020 Legal services 42 32 5 7 2 9 2 84 11 42
2020 Administration and operations 47 31 10 4 3 2 3 83 7 1927
2020 Human resources 59 29 4 3 1 2 1 91 5 290
2020 Financial management 51 28 8 3 1 4 4 86 4 170
2020 Procurement 56 32 8 4 0 0 0 88 4 25
2020 Materiel management 48 37 10 0 0 4 0 89 0 22
2020 Information management 59 27 5 4 2 2 2 89 6 129
2020 Information technology 54 29 8 3 1 2 3 87 5 270
2020 Internal audit 57 35 8 0 0 0 0 92 0 23
2020 Evaluation 51 30 7 2 2 2 5 87 5 40
2020 Data sciences 55 24 9 5 0 2 6 86 5 87
2020 Policy 49 35 7 3 1 1 4 88 5 406
2020 Project management 51 30 9 2 1 3 4 88 3 311
2020 Other services to the public 48 31 7 6 2 1 5 84 8 300
2020 None of the above 46 28 10 6 4 3 5 80 10 485
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 44 24 2 59 41 512
2020 Health care practitioners 26 55 19 0 68 32 20
2020 Federal regulators 39 36 25 0 48 52 20
2020 Compliance, inspection and enforcement 41 41 17 1 50 50 80
2020 Communications or public affairs 33 51 15 1 61 39 131
2020 Access to information and privacy 26 52 18 4 67 33 120
2020 Security 39 45 17 0 53 47 73
2020 Science and technology 20 61 12 7 75 25 15
2020 Legal services 41 44 15 0 51 49 42
2020 Administration and operations 36 41 22 2 53 47 1931
2020 Human resources 30 55 13 1 65 35 295
2020 Financial management 32 52 15 1 62 38 170
2020 Procurement 40 36 25 0 47 53 25
2020 Materiel management 24 63 14 0 73 27 22
2020 Information management 26 56 15 3 68 32 129
2020 Information technology 25 54 21 1 68 32 270
2020 Internal audit 31 69 0 0 69 31 23
2020 Evaluation 32 39 27 2 55 45 41
2020 Data sciences 32 49 19 0 61 39 88
2020 Policy 30 49 21 0 62 38 407
2020 Project management 33 42 24 1 55 45 313
2020 Other services to the public 34 36 28 2 52 48 300
2020 None of the above 36 43 20 2 54 46 485

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 158
2020 Compliance, inspection and enforcement 36 64 33
2020 Communications or public affairs 40 60 43
2020 Access to information and privacy 36 64 31
2020 Security 21 79 28
2020 Legal services 48 52 17
2020 Administration and operations 33 67 698
2020 Human resources 30 70 91
2020 Financial management 32 68 55
2020 Procurement 40 60 10
2020 Information management 40 60 34
2020 Information technology 38 62 67
2020 Evaluation 41 59 12
2020 Data sciences 33 67 28
2020 Policy 32 68 122
2020 Project management 33 67 106
2020 Other services to the public 23 77 101
2020 None of the above 25 75 173

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 17 18 18 33 2 3 28 54 158
2020 Compliance, inspection and enforcement 12 18 6 24 40 0 0 30 64 33
2020 Communications or public affairs 22 16 12 21 16 0 14 44 43 43
2020 Access to information and privacy 19 20 25 8 13 0 16 46 24 31
2020 Security 11 11 25 29 24 0 0 22 53 28
2020 Legal services 6 19 6 29 34 0 6 27 67 17
2020 Administration and operations 10 18 20 20 28 1 4 29 50 693
2020 Human resources 19 27 13 13 14 4 9 53 32 91
2020 Financial management 13 22 13 21 21 4 7 39 46 54
2020 Procurement 20 30 20 10 20 0 0 50 30 10
2020 Information management 12 22 28 14 23 0 0 35 37 34
2020 Information technology 15 15 24 12 32 0 1 30 45 67
2020 Evaluation 15 15 16 23 23 0 8 32 50 13
2020 Data sciences 7 32 14 19 21 0 7 42 43 28
2020 Policy 9 21 14 28 21 1 6 32 53 122
2020 Project management 8 24 14 24 21 2 7 35 49 106
2020 Other services to the public 9 18 16 14 38 1 4 29 54 101
2020 None of the above 5 17 17 21 34 1 6 23 59 174

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 16 16 19 37 1 2 26 57 158
2020 Compliance, inspection and enforcement 12 15 12 12 49 0 0 27 60 33
2020 Communications or public affairs 15 16 9 21 32 0 7 33 56 43
2020 Access to information and privacy 9 13 13 29 29 0 7 24 62 31
2020 Security 0 7 25 18 50 0 0 7 68 28
2020 Legal services 6 19 17 23 29 6 0 27 55 17
2020 Administration and operations 6 16 16 23 36 1 2 23 61 697
2020 Human resources 4 23 21 19 27 2 4 28 50 91
2020 Financial management 9 5 11 22 51 2 0 14 75 55
2020 Procurement 0 0 30 10 60 0 0 0 70 10
2020 Information management 6 22 17 25 30 0 0 28 55 34
2020 Information technology 14 7 21 19 37 1 0 21 57 67
2020 Evaluation 15 15 15 23 31 0 0 31 54 13
2020 Data sciences 3 14 18 32 32 0 0 18 64 28
2020 Policy 6 11 13 30 35 1 4 18 68 122
2020 Project management 5 16 19 28 30 1 1 21 60 106
2020 Other services to the public 7 16 15 11 48 0 2 24 61 101
2020 None of the above 5 13 15 21 42 1 4 19 66 174

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 19 12 7 5 2 14 71 15 511
2020 Health care practitioners 39 10 20 0 16 0 16 57 18 20
2020 Federal regulators 51 5 15 14 15 0 0 55 29 20
2020 Compliance, inspection and enforcement 35 28 14 1 14 1 7 69 17 80
2020 Communications or public affairs 41 24 10 7 6 3 9 73 15 131
2020 Access to information and privacy 53 12 11 6 5 2 11 75 13 120
2020 Security 37 22 18 11 11 0 1 59 22 73
2020 Science and technology 39 19 12 7 0 0 23 75 9 15
2020 Legal services 40 32 10 5 5 0 9 79 10 42
2020 Administration and operations 40 20 15 7 7 2 9 68 15 1923
2020 Human resources 39 21 16 7 6 0 10 68 14 293
2020 Financial management 45 18 21 5 5 2 4 67 11 169
2020 Procurement 33 28 12 12 8 0 8 66 22 25
2020 Materiel management 38 17 31 5 4 0 4 58 10 22
2020 Information management 40 19 12 8 8 4 9 67 19 129
2020 Information technology 45 18 11 10 8 1 7 69 19 270
2020 Internal audit 49 21 17 5 5 0 4 72 10 23
2020 Evaluation 35 29 20 5 7 0 5 67 12 41
2020 Data sciences 47 19 13 7 5 3 6 73 12 88
2020 Policy 36 25 16 10 4 2 6 66 16 407
2020 Project management 39 24 14 10 5 2 8 69 16 312
2020 Other services to the public 35 19 14 7 7 5 12 66 17 300
2020 None of the above 36 18 13 9 9 3 12 64 21 484
2019 Client contact centre 39 15 16 8 9 1 11 63 19 456
2019 Health care practitioners 55 9 8 9 20 0 0 64 28 25
2019 Federal regulators 32 29 18 10 10 0 0 62 20 28
2019 Compliance, inspection and enforcement 31 18 16 13 10 2 10 56 25 93
2019 Communications or public affairs 38 18 17 12 8 1 6 60 22 118
2019 Access to information and privacy 44 16 12 11 10 1 7 65 22 123
2019 Security 35 17 19 11 15 1 1 53 27 73
2019 Science and technology 32 38 7 17 6 0 0 70 24 16
2019 Legal services 38 18 18 7 9 0 9 62 19 29
2019 Administration and operations 40 20 13 8 10 1 7 66 20 1749
2019 Human resources 34 20 17 11 13 0 5 57 25 256
2019 Financial management 35 24 20 9 8 0 4 61 18 178
2019 Procurement 21 28 15 0 18 0 18 59 22 20
2019 Materiel management 55 12 17 4 11 0 0 68 16 18
2019 Information management 31 22 18 13 9 2 5 58 23 137
2019 Information technology 39 19 16 11 8 1 5 61 21 268
2019 Internal audit 48 28 4 12 0 0 8 82 13 25
2019 Evaluation 30 22 12 18 15 0 4 54 34 51
2019 Data sciences 52 18 11 4 7 0 8 77 12 82
2019 Policy 33 21 20 10 9 1 6 57 21 416
2019 Project management 31 22 17 12 11 1 6 57 25 297
2019 Other services to the public 39 20 15 8 7 1 9 65 18 305
2019 None of the above 39 19 13 9 10 2 8 65 21 508
2018 Client contact centre 35 16 17 10 10 2 10 58 22 346
2018 Health care practitioners 35 36 7 14 7 0 0 72 21 14
2018 Federal regulators 33 6 27 12 11 6 5 43 26 18
2018 Compliance, inspection and enforcement 33 19 12 8 24 1 2 54 33 84
2018 Communications or public affairs 43 22 14 9 3 2 8 72 13 102
2018 Access to information and privacy 43 17 12 6 14 0 9 66 21 89
2018 Security 33 18 19 10 16 1 3 54 27 84
2018 Legal services 31 11 30 7 10 0 11 47 19 28
2018 Administration and operations 36 19 15 10 11 2 7 60 23 1416
2018 Human resources 30 18 19 13 12 0 8 52 27 243
2018 Financial management 28 26 17 11 8 0 10 60 21 179
2018 Procurement 46 9 9 9 22 0 6 58 33 22
2018 Materiel management 17 14 14 16 21 10 10 38 45 13
2018 Information management 31 18 10 19 13 2 7 54 35 117
2018 Information technology 36 19 17 8 13 2 5 59 22 172
2018 Internal audit 40 19 23 0 12 0 6 63 13 15
2018 Evaluation 51 0 22 7 10 0 10 57 19 27
2018 Data sciences 25 25 27 10 7 0 7 53 18 59
2018 Policy 31 22 19 11 10 0 7 57 23 344
2018 Project management 28 25 17 11 15 1 4 55 27 190
2018 Other services to the public 39 18 16 10 11 1 5 61 22 217
2018 None of the above 37 16 15 7 16 1 7 58 25 376
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