2020 Public Service Employee Survey Results for Statistics Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	48	6	9	1	0	84	10	111
2020	Communications or public affairs	27	50	5	13	5	0	76	18	109
2020	Access to information and privacy	29	53	0	15	3	0	82	18	36
2020	Security	37	63	0	0	0	0	100	0	18
2020	Science and technology	26	53	5	12	3	0	80	15	112
2020	Administration and operations	39	45	4	11	1	0	84	12	436
2020	Human resources	42	45	4	6	2	0	87	9	166
2020	Financial management	35	49	6	8	2	0	83	10	105
2020	Procurement	37	57	6	0	0	0	94	0	16
2020	Information management	41	44	3	10	1	1	86	12	128
2020	Information technology	41	46	3	8	2	0	87	9	501
2020	Internal audit	71	29	0	0	0	0	100	0	10
2020	Evaluation	32	48	12	8	0	0	80	8	25
2020	Data sciences	36	46	4	12	2	0	82	14	726
2020	Policy	40	43	10	7	0	0	83	7	30
2020	Project management	35	48	5	9	2	0	83	11	394
2020	Other services to the public	36	50	6	8	1	0	86	8	150
2020	None of the above	38	46	4	9	3	0	84	12	518

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	24	4	5	1	0	0	90	6	113
2020	Communications or public affairs	75	14	7	3	1	0	0	89	4	109
2020	Access to information and privacy	85	12	0	4	0	0	0	96	4	35
2020	Security	71	24	5	0	0	0	0	95	0	18
2020	Science and technology	56	34	5	2	2	0	1	90	4	109
2020	Administration and operations	76	18	2	2	1	0	0	95	3	431
2020	Human resources	80	15	2	2	1	0	0	95	3	165
2020	Financial management	76	19	4	0	0	1	0	96	0	105
2020	Procurement	87	13	0	0	0	0	0	100	0	16
2020	Information management	83	11	3	2	1	0	0	94	3	128
2020	Information technology	72	19	4	3	1	1	1	93	3	499
2020	Internal audit	79	0	10	0	0	11	0	89	0	10
2020	Evaluation	68	28	4	0	0	0	0	96	0	25
2020	Data sciences	75	18	3	3	1	0	0	93	4	720
2020	Policy	80	6	7	3	3	0	0	87	7	30
2020	Project management	74	17	6	1	1	0	0	92	3	394
2020	Other services to the public	82	14	4	1	0	0	0	96	1	151
2020	None of the above	77	15	3	3	2	0	0	92	5	516
2017	Client contact centre	56	35	1	7	1	1	0	91	8	138
2017	Health care practitioners	50	33	17	0	0	0	0	83	0	11
2017	Communications or public affairs	71	24	0	2	2	0	1	96	4	102
2017	Access to information and privacy	72	16	12	0	0	0	0	88	0	25
2017	Science and technology	61	27	7	5	0	0	0	88	5	136
2017	Library services	91	9	0	0	0	0	0	100	0	13
2017	Administration and operations	72	22	3	2	1	0	0	95	3	441
2017	Human resources	70	23	4	3	0	0	0	93	3	158
2017	Financial management	78	19	2	0	2	0	0	97	2	121
2017	Procurement	88	6	0	6	0	0	0	94	6	16
2017	Information management	71	17	5	2	2	2	1	91	4	133
2017	Information technology	63	23	7	3	2	1	1	88	5	585
2017	Internal audit	58	42	0	0	0	0	0	100	0	10
2017	Evaluation	79	15	3	3	0	0	0	94	3	35
2017	Data sciences	73	19	5	3	1	0	0	92	4	676
2017	Policy	78	19	0	3	0	0	0	97	3	28
2017	Project management	71	23	4	2	0	0	0	94	2	438
2017	Other services to the public	71	26	3	0	0	0	1	97	0	135
2017	None of the above	69	21	3	5	1	1	0	91	5	877
2014	Client contact centre	56	33	5	4	2	0	1	90	6	174
2014	Health care practitioners	87	13	0	0	0	0	0	100	0	13
2014	Communications or public affairs	75	19	1	2	1	0	1	95	3	89
2014	Access to information and privacy	71	17	3	8	0	0	3	90	8	40
2014	Science and technology	62	29	5	2	0	0	0	92	3	209
2014	Library services	76	24	0	0	0	0	0	100	0	16
2014	Administration and operations	68	24	4	2	1	0	0	93	3	580
2014	Human resources	75	21	1	1	1	0	1	97	1	138
2014	Financial management	78	18	2	1	1	0	0	96	1	129
2014	Procurement	83	11	0	6	0	0	0	94	6	18
2014	Information management	72	19	3	2	3	0	1	93	5	226
2014	Information technology	62	25	7	4	1	1	1	88	5	644
2014	Internal audit	44	26	6	11	11	0	0	71	23	13
2014	Evaluation	80	17	4	0	0	0	0	96	0	29
2014	Other services to the public	72	20	4	2	1	0	0	92	4	324
2014	None of the above	71	21	4	2	1	0	1	93	3	1161

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	44	7	9	6	0	0	78	15	113
2020	Communications or public affairs	31	46	9	12	1	1	1	78	13	109
2020	Access to information and privacy	33	42	0	11	6	3	6	82	18	36
2020	Security	58	21	13	8	0	0	0	79	8	18
2020	Science and technology	26	43	18	10	2	0	1	69	12	112
2020	Administration and operations	38	39	8	12	2	0	0	78	14	436
2020	Human resources	42	38	6	9	2	1	2	82	11	164
2020	Financial management	37	42	6	12	3	0	0	79	15	105
2020	Procurement	50	25	18	7	0	0	0	75	7	16
2020	Information management	41	37	8	12	2	0	1	79	14	128
2020	Information technology	39	41	10	7	2	0	1	81	9	500
2020	Internal audit	60	31	10	0	0	0	0	90	0	10
2020	Evaluation	12	56	12	12	8	0	0	68	20	25
2020	Data sciences	32	42	10	12	3	0	1	74	16	724
2020	Policy	47	23	17	13	0	0	0	70	13	30
2020	Project management	32	40	12	14	2	0	1	72	16	394
2020	Other services to the public	41	36	13	9	1	0	1	77	10	150
2020	None of the above	35	39	10	11	4	0	1	75	16	520
2019	Client contact centre	46	40	5	7	2	0	0	85	10	137
2019	Health care practitioners	49	27	0	25	0	0	0	75	25	16
2019	Communications or public affairs	46	35	5	7	6	0	0	81	13	110
2019	Access to information and privacy	50	42	0	5	3	0	0	92	8	37
2019	Security	55	40	5	0	0	0	0	95	0	15
2019	Science and technology	49	35	2	11	3	0	0	84	14	141
2019	Library services	47	45	0	8	0	0	0	92	8	11
2019	Administration and operations	52	33	5	7	3	0	0	85	10	398
2019	Human resources	60	33	2	4	1	0	0	93	5	140
2019	Financial management	65	27	3	5	1	0	0	91	6	120
2019	Procurement	52	42	0	6	0	0	0	94	6	16
2019	Information management	55	27	7	8	2	0	1	83	10	150
2019	Information technology	45	38	6	6	4	0	0	83	11	589
2019	Internal audit	60	30	10	0	0	0	0	90	0	10
2019	Evaluation	65	27	0	3	6	0	0	91	9	33
2019	Data sciences	47	36	5	8	3	0	0	83	11	761
2019	Policy	46	29	13	8	4	0	0	75	13	24
2019	Project management	43	39	6	9	2	0	0	82	11	404
2019	Other services to the public	54	32	4	10	1	0	0	86	11	165
2019	None of the above	46	35	7	9	3	0	0	81	12	560
2017	Client contact centre	42	34	10	12	3	0	0	75	14	138
2017	Health care practitioners	29	56	8	8	0	0	0	85	8	11
2017	Communications or public affairs	41	35	7	10	7	0	0	76	17	102
2017	Access to information and privacy	44	49	4	3	0	0	0	93	3	25
2017	Science and technology	33	43	12	9	4	0	0	76	12	136
2017	Library services	41	53	0	7	0	0	0	93	7	13
2017	Administration and operations	48	35	9	3	5	0	0	83	8	441
2017	Human resources	46	35	8	8	3	0	0	81	11	158
2017	Financial management	54	33	6	4	3	0	0	87	7	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	45	35	6	8	5	0	1	81	13	132
2017	Information technology	37	41	9	8	5	0	0	79	12	586
2017	Internal audit	30	40	11	10	10	0	0	70	19	10
2017	Evaluation	56	32	6	6	0	0	0	88	6	35
2017	Data sciences	44	34	9	7	6	0	0	78	13	676
2017	Policy	44	38	3	11	4	0	0	82	15	27
2017	Project management	41	36	5	12	6	0	0	77	18	438
2017	Other services to the public	44	35	6	13	2	0	0	79	15	136
2017	None of the above	42	33	7	11	6	0	0	76	17	875
2014	Client contact centre	36	43	13	6	2	0	0	79	8	174
2014	Health care practitioners	37	15	20	21	7	0	0	52	28	13
2014	Communications or public affairs	58	31	7	3	1	0	0	89	4	89
2014	Access to information and privacy	60	33	3	3	0	0	2	95	3	39
2014	Science and technology	50	37	7	3	2	0	0	87	6	208
2014	Library services	60	34	0	6	0	0	0	94	6	16
2014	Administration and operations	49	35	5	8	3	0	0	84	11	580
2014	Human resources	48	36	5	8	3	1	0	84	11	138
2014	Financial management	47	40	5	8	1	0	0	87	8	129
2014	Procurement	50	39	5	6	0	0	0	89	6	18
2014	Information management	47	40	5	6	2	0	0	87	8	226
2014	Information technology	40	37	10	7	5	0	0	77	13	644
2014	Internal audit	36	51	0	13	0	0	0	87	13	13
2014	Evaluation	49	34	10	7	0	0	0	83	7	29
2014	Other services to the public	47	34	7	8	3	0	0	81	12	324
2014	None of the above	47	35	6	8	4	0	0	82	12	1161

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	40	14	7	3	0	3	76	10	112
2020	Communications or public affairs	24	34	23	14	4	1	0	58	18	109
2020	Access to information and privacy	42	33	8	11	6	0	0	75	17	36
2020	Security	37	45	5	13	0	0	0	82	13	18
2020	Science and technology	25	46	14	9	3	1	3	74	12	112
2020	Administration and operations	37	39	10	9	4	0	0	76	13	435
2020	Human resources	36	40	11	8	4	0	1	77	12	164
2020	Financial management	41	46	8	3	3	0	0	86	6	105
2020	Procurement	49	39	6	0	6	0	0	88	6	16
2020	Information management	40	33	12	8	3	1	2	75	12	128
2020	Information technology	26	40	16	11	6	0	1	67	17	501
2020	Internal audit	79	21	0	0	0	0	0	100	0	10
2020	Evaluation	36	36	12	16	0	0	0	72	16	25
2020	Data sciences	30	39	15	11	3	0	2	71	14	724
2020	Policy	30	50	10	7	0	0	3	83	7	30
2020	Project management	31	36	14	13	3	0	2	69	16	392
2020	Other services to the public	34	35	18	10	3	0	0	69	13	150
2020	None of the above	32	37	15	10	3	0	3	71	14	518
2019	Client contact centre	37	43	7	10	3	0	0	80	13	136
2019	Health care practitioners	45	18	24	12	0	0	0	63	12	16
2019	Communications or public affairs	35	36	9	16	3	0	1	72	19	111
2019	Access to information and privacy	40	44	5	11	0	0	0	84	11	37
2019	Security	38	42	20	0	0	0	0	80	0	15
2019	Science and technology	32	35	13	18	1	2	0	68	19	141
2019	Library services	37	38	0	25	0	0	0	75	25	11
2019	Administration and operations	33	43	12	8	4	0	0	76	12	398
2019	Human resources	26	48	10	9	7	0	0	73	17	140
2019	Financial management	31	48	12	8	1	0	0	79	9	119
2019	Procurement	38	50	12	0	0	0	0	88	0	16
2019	Information management	36	37	12	9	3	1	1	75	13	148
2019	Information technology	18	39	18	15	9	1	0	58	24	588
2019	Internal audit	61	20	10	9	0	0	0	80	9	10
2019	Evaluation	40	36	12	3	3	4	3	81	6	33
2019	Data sciences	34	44	11	9	2	0	1	78	11	761
2019	Policy	36	40	4	8	12	0	0	76	20	25
2019	Project management	28	42	12	12	6	0	1	71	18	405
2019	Other services to the public	32	39	11	11	6	0	1	72	17	166
2019	None of the above	35	40	12	9	4	0	1	75	13	556
2018	Client contact centre	35	42	8	12	3	0	0	78	15	130
2018	Communications or public affairs	16	58	14	7	2	0	3	76	10	94
2018	Access to information and privacy	40	47	13	0	0	0	0	87	0	23
2018	Science and technology	39	40	9	9	1	1	1	81	10	138
2018	Library services	49	31	0	20	0	0	0	80	20	13
2018	Administration and operations	30	44	11	10	4	0	1	74	15	378
2018	Human resources	26	42	10	15	7	0	0	68	22	136
2018	Financial management	27	58	9	3	3	0	0	85	6	109
2018	Information management	35	42	12	9	0	0	1	78	10	140
2018	Information technology	23	44	14	14	5	0	1	67	19	504
2018	Evaluation	31	46	12	7	3	0	0	77	10	27
2018	Data sciences	33	44	10	10	3	0	1	77	13	727
2018	Policy	31	55	0	0	7	0	7	93	7	29
2018	Project management	25	49	10	13	4	0	0	74	17	366
2018	Other services to the public	25	53	11	9	2	1	0	78	11	137
2018	None of the above	33	43	10	10	4	0	0	76	14	531
2017	Client contact centre	29	44	11	12	5	0	0	73	16	138
2017	Health care practitioners	23	0	33	45	0	0	0	23	45	11
2017	Communications or public affairs	38	42	6	9	5	0	0	80	14	102
2017	Access to information and privacy	50	27	12	9	3	0	0	76	12	25
2017	Science and technology	34	41	14	8	3	0	0	76	11	136
2017	Library services	53	41	0	7	0	0	0	93	7	13
2017	Administration and operations	33	40	10	9	6	0	1	73	16	441
2017	Human resources	22	40	9	15	12	0	1	63	28	158
2017	Financial management	40	34	11	11	3	1	0	75	14	122
2017	Procurement	55	26	6	12	0	0	0	82	12	16
2017	Information management	38	38	9	10	2	0	1	78	13	133
2017	Information technology	23	41	15	13	8	0	0	64	21	586
2017	Internal audit	29	50	0	11	10	0	0	79	21	10
2017	Evaluation	31	41	8	18	0	0	3	74	18	35
2017	Data sciences	37	42	9	8	3	0	1	80	11	675
2017	Policy	39	43	11	7	0	0	0	82	7	28
2017	Project management	29	40	12	14	5	0	0	69	19	438
2017	Other services to the public	31	44	9	10	4	0	1	76	15	135
2017	None of the above	31	43	11	10	4	0	1	75	14	875
2014	Client contact centre	27	43	13	12	5	0	0	70	16	174
2014	Health care practitioners	29	44	7	7	0	0	14	84	8	13
2014	Communications or public affairs	29	44	18	6	2	0	1	74	8	88
2014	Access to information and privacy	36	32	12	12	2	3	3	72	15	40
2014	Science and technology	41	41	7	7	2	1	0	83	10	209
2014	Library services	38	46	5	11	0	0	0	84	11	16
2014	Administration and operations	28	44	12	11	5	0	0	72	16	578
2014	Human resources	35	46	6	9	2	0	1	82	11	138
2014	Financial management	35	43	10	8	5	1	0	78	12	128
2014	Procurement	49	17	10	11	13	0	0	66	24	18
2014	Information management	34	43	12	7	4	0	1	78	10	225
2014	Information technology	23	38	18	13	6	1	0	62	20	644
2014	Internal audit	31	62	7	0	0	0	0	93	0	13
2014	Evaluation	37	39	10	10	0	0	3	79	10	29
2014	Other services to the public	36	41	10	9	5	0	1	77	14	323
2014	None of the above	32	41	13	10	3	0	1	74	14	1161

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	41	8	5	3	0	0	83	9	112
2020	Communications or public affairs	35	38	15	9	1	1	2	74	10	108
2020	Access to information and privacy	49	31	6	6	6	0	3	83	12	36
2020	Security	53	26	8	8	0	0	5	83	8	18
2020	Science and technology	34	52	7	5	2	0	0	86	7	112
2020	Administration and operations	49	33	9	7	1	0	0	82	8	432
2020	Human resources	48	38	7	5	1	0	1	87	6	165
2020	Financial management	48	40	7	6	0	0	0	88	6	104
2020	Procurement	43	45	6	0	6	0	0	88	6	16
2020	Information management	44	35	12	6	3	0	0	79	9	127
2020	Information technology	46	38	9	5	1	1	0	84	6	496
2020	Internal audit	79	21	0	0	0	0	0	100	0	10
2020	Evaluation	44	32	12	8	4	0	0	76	12	25
2020	Data sciences	46	34	10	7	2	0	1	80	9	722
2020	Policy	50	30	13	7	0	0	0	80	7	30
2020	Project management	38	38	11	10	1	1	1	77	12	391
2020	Other services to the public	42	36	12	9	0	0	1	79	9	149
2020	None of the above	44	32	11	8	2	1	1	78	11	515
2019	Client contact centre	51	38	7	2	2	0	0	89	4	135
2019	Health care practitioners	51	24	18	6	0	0	0	75	6	16
2019	Communications or public affairs	56	32	7	3	2	1	0	89	4	111
2019	Access to information and privacy	57	33	8	3	0	0	0	89	3	37
2019	Security	51	22	27	0	0	0	0	73	0	15
2019	Science and technology	53	36	5	4	1	0	1	90	5	140
2019	Library services	54	46	0	0	0	0	0	100	0	11
2019	Administration and operations	55	35	5	4	0	0	0	90	5	398
2019	Human resources	63	27	4	4	1	1	1	91	4	139
2019	Financial management	69	27	1	3	0	0	0	96	3	120
2019	Procurement	39	43	0	18	0	0	0	82	18	16
2019	Information management	59	26	9	5	1	0	1	86	6	149
2019	Information technology	45	40	8	5	1	1	0	86	6	587
2019	Internal audit	70	30	0	0	0	0	0	100	0	10
2019	Evaluation	70	18	3	3	6	0	0	88	9	33
2019	Data sciences	58	30	6	4	2	0	0	88	6	758
2019	Policy	52	44	0	0	4	0	0	96	4	25
2019	Project management	54	32	9	3	1	0	0	87	4	401
2019	Other services to the public	57	30	4	6	2	1	1	88	8	164
2019	None of the above	52	36	6	5	1	1	0	88	6	562
2017	Client contact centre	46	35	11	6	1	1	0	82	7	136
2017	Health care practitioners	40	45	15	0	0	0	0	85	0	11
2017	Communications or public affairs	62	30	4	1	3	0	0	92	4	102
2017	Access to information and privacy	60	24	12	5	0	0	0	84	5	25
2017	Science and technology	52	38	4	6	0	0	0	90	6	136
2017	Library services	75	25	0	0	0	0	0	100	0	13
2017	Administration and operations	53	34	7	5	2	0	0	87	6	439
2017	Human resources	52	33	6	6	2	0	1	86	8	158
2017	Financial management	64	29	3	2	1	1	0	94	3	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	57	29	6	5	1	0	1	87	7	132
2017	Information technology	49	36	9	4	2	0	0	86	5	584
2017	Internal audit	39	39	11	11	0	0	0	79	11	10
2017	Evaluation	59	29	6	6	0	0	0	88	6	35
2017	Data sciences	57	32	6	3	1	1	0	90	4	674
2017	Policy	64	22	13	0	0	0	0	87	0	28
2017	Project management	54	34	6	5	1	0	0	88	6	437
2017	Other services to the public	54	32	7	5	2	0	0	86	7	136
2017	None of the above	51	36	7	5	1	0	0	87	6	875
2014	Client contact centre	42	42	10	4	1	0	1	85	5	174
2014	Health care practitioners	58	42	0	0	0	0	0	100	0	13
2014	Communications or public affairs	59	30	10	0	1	0	0	89	1	89
2014	Access to information and privacy	43	42	7	3	2	0	3	87	5	40
2014	Science and technology	52	35	7	2	0	1	1	89	3	208
2014	Library services	49	39	5	6	0	0	0	88	6	16
2014	Administration and operations	44	43	8	4	1	0	0	87	5	581
2014	Human resources	54	35	6	3	0	1	1	90	4	138
2014	Financial management	59	28	10	2	0	0	0	88	2	129
2014	Procurement	59	23	5	6	6	0	0	83	12	18
2014	Information management	56	31	8	3	2	0	0	87	6	226
2014	Information technology	44	38	10	6	1	1	0	83	7	644
2014	Internal audit	31	57	11	0	0	0	0	89	0	13
2014	Evaluation	53	34	13	0	0	0	0	87	0	29
2014	Other services to the public	50	36	8	3	2	1	0	86	6	323
2014	None of the above	47	38	9	5	1	0	0	85	6	1160

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	35	10	9	4	0	2	77	13	112
2020	Communications or public affairs	34	30	17	12	6	0	1	65	18	109
2020	Access to information and privacy	54	26	5	14	0	0	0	81	14	35
2020	Security	57	26	0	5	6	0	5	88	12	18
2020	Science and technology	44	34	11	11	1	0	0	78	11	112
2020	Administration and operations	51	29	9	8	3	0	0	80	11	434
2020	Human resources	50	28	8	9	4	0	1	79	13	165
2020	Financial management	56	24	9	10	1	0	0	80	11	105
2020	Procurement	74	20	0	0	6	0	0	94	6	15
2020	Information management	55	30	7	4	2	1	1	87	6	128
2020	Information technology	51	31	8	6	2	0	1	84	8	498
2020	Internal audit	68	32	0	0	0	0	0	100	0	10
2020	Evaluation	40	36	12	4	8	0	0	76	12	25
2020	Data sciences	45	33	10	8	3	0	0	78	11	726
2020	Policy	63	20	13	0	3	0	0	83	3	30
2020	Project management	42	34	9	11	4	0	0	76	15	392
2020	Other services to the public	47	36	7	7	3	0	0	82	10	151
2020	None of the above	45	30	11	9	4	0	0	75	13	517
2019	Client contact centre	49	32	8	7	3	0	1	81	10	137
2019	Health care practitioners	45	30	0	12	12	0	0	76	24	16
2019	Communications or public affairs	54	33	5	8	1	0	0	87	9	112
2019	Access to information and privacy	65	21	5	5	0	0	3	89	6	37
2019	Security	61	27	6	7	0	0	0	87	7	15
2019	Science and technology	55	33	7	2	2	1	1	89	4	141
2019	Library services	68	25	0	8	0	0	0	92	8	11
2019	Administration and operations	54	30	6	5	3	1	1	86	8	398
2019	Human resources	69	19	4	5	3	0	0	88	8	139
2019	Financial management	57	29	8	6	0	0	0	86	6	120
2019	Procurement	39	43	12	6	0	0	0	82	6	16
2019	Information management	54	25	13	3	3	1	1	80	6	150
2019	Information technology	48	35	7	5	2	0	1	85	8	587
2019	Internal audit	70	20	0	9	0	0	0	91	9	10
2019	Evaluation	70	18	0	6	6	0	0	88	12	33
2019	Data sciences	56	30	8	4	2	0	1	87	6	763
2019	Policy	44	32	8	8	8	0	0	76	16	25
2019	Project management	46	34	8	8	4	0	0	80	12	402
2019	Other services to the public	50	31	9	8	2	0	0	81	10	166
2019	None of the above	53	27	8	8	3	0	0	81	11	557
2018	Client contact centre	49	23	18	5	3	1	2	74	8	129
2018	Communications or public affairs	45	30	10	11	4	0	1	75	15	94
2018	Access to information and privacy	42	30	15	12	0	0	0	72	12	23
2018	Science and technology	53	34	9	3	1	1	1	88	3	139
2018	Library services	61	33	0	7	0	0	0	93	7	13
2018	Administration and operations	50	34	8	6	2	0	1	84	8	376
2018	Human resources	59	30	4	4	4	0	0	88	8	137
2018	Financial management	48	41	7	4	1	0	0	89	5	109
2018	Information management	50	32	9	5	1	0	2	85	6	141
2018	Information technology	48	34	10	5	3	1	1	82	7	503
2018	Evaluation	47	39	0	10	0	0	3	89	11	27
2018	Data sciences	54	30	8	6	2	0	1	85	8	728
2018	Policy	52	31	7	7	3	0	0	83	10	29
2018	Project management	43	34	11	7	4	0	1	78	11	366
2018	Other services to the public	45	34	13	3	2	1	2	81	5	137
2018	None of the above	46	32	12	5	4	1	1	79	9	530
2017	Client contact centre	42	39	10	7	3	0	0	80	10	138
2017	Health care practitioners	52	8	17	8	8	8	0	65	17	11
2017	Communications or public affairs	54	29	7	8	2	0	1	83	10	102
2017	Access to information and privacy	41	31	13	13	0	0	3	74	13	25
2017	Science and technology	56	29	5	4	2	1	2	88	7	135
2017	Library services	70	16	7	7	0	0	0	86	7	13
2017	Administration and operations	46	33	9	7	3	0	1	80	10	441
2017	Human resources	49	35	6	6	3	1	0	85	9	157
2017	Financial management	53	30	9	6	2	0	1	83	8	122
2017	Procurement	63	31	6	0	0	0	0	94	0	16
2017	Information management	58	29	7	6	0	0	1	87	6	132
2017	Information technology	49	32	9	6	3	1	1	82	10	585
2017	Internal audit	21	39	20	11	9	0	0	60	20	10
2017	Evaluation	71	20	5	0	3	0	0	91	3	35
2017	Data sciences	52	33	7	5	3	0	1	85	8	674
2017	Policy	40	46	0	14	0	0	0	86	14	28
2017	Project management	46	30	11	8	5	0	0	76	13	438
2017	Other services to the public	51	30	7	8	3	0	1	82	10	136
2017	None of the above	47	33	11	5	3	0	1	81	9	877
2014	Client contact centre	38	38	14	3	4	1	2	78	7	174
2014	Health care practitioners	39	34	13	0	0	0	14	84	0	13
2014	Communications or public affairs	49	34	8	2	3	0	3	86	6	89
2014	Access to information and privacy	49	21	15	3	8	3	2	74	11	40
2014	Science and technology	51	31	11	2	3	1	1	84	5	208
2014	Library services	42	46	6	5	0	0	0	88	5	16
2014	Administration and operations	45	36	10	4	3	1	1	82	8	580
2014	Human resources	55	31	7	4	3	0	1	86	7	138
2014	Financial management	50	32	11	3	3	0	1	83	6	129
2014	Procurement	54	22	11	12	0	0	0	77	12	18
2014	Information management	52	29	9	4	2	1	2	84	7	226
2014	Information technology	38	39	12	5	2	1	2	80	8	643
2014	Internal audit	18	51	13	0	0	11	7	84	0	13
2014	Evaluation	47	33	9	3	7	0	0	81	10	29
2014	Other services to the public	45	32	11	5	3	1	2	80	9	322
2014	None of the above	46	34	10	5	3	1	1	81	9	1161

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	41	11	5	5	0	0	79	11	113
2020	Communications or public affairs	36	38	14	10	2	0	0	74	12	109
2020	Access to information and privacy	38	36	17	9	0	0	0	75	9	36
2020	Security	58	26	8	8	0	0	0	84	8	18
2020	Science and technology	34	49	9	4	5	0	0	83	8	112
2020	Administration and operations	43	38	11	7	1	0	0	81	8	435
2020	Human resources	43	39	9	6	3	0	0	82	9	166
2020	Financial management	39	43	11	5	1	0	0	83	6	103
2020	Procurement	50	13	13	12	13	0	0	63	25	16
2020	Information management	37	39	12	8	2	1	0	77	11	128
2020	Information technology	36	44	10	6	3	0	0	80	10	501
2020	Internal audit	71	19	10	0	0	0	0	90	0	10
2020	Evaluation	40	44	8	8	0	0	0	84	8	25
2020	Data sciences	37	40	13	7	2	0	0	77	9	727
2020	Policy	47	44	10	0	0	0	0	90	0	30
2020	Project management	39	42	12	6	2	0	0	81	7	395
2020	Other services to the public	37	40	13	8	2	0	0	77	10	151
2020	None of the above	33	43	15	6	3	0	0	76	9	520
2019	Client contact centre	37	43	10	5	4	0	0	80	10	136
2019	Health care practitioners	30	39	24	6	0	0	0	70	6	16
2019	Communications or public affairs	44	40	10	5	1	0	0	84	6	112
2019	Access to information and privacy	51	36	8	2	3	0	0	86	5	37
2019	Security	56	37	7	0	0	0	0	93	0	15
2019	Science and technology	36	45	13	4	2	1	0	81	5	140
2019	Library services	37	54	9	0	0	0	0	91	0	11
2019	Administration and operations	34	39	15	8	4	0	0	73	12	398
2019	Human resources	36	47	6	6	4	0	0	83	10	140
2019	Financial management	33	51	10	6	0	0	0	85	6	121
2019	Procurement	29	38	19	7	6	0	0	67	14	15
2019	Information management	40	39	10	6	3	1	1	81	9	150
2019	Information technology	35	41	12	7	4	0	0	77	11	590
2019	Internal audit	60	21	10	0	9	0	0	80	9	10
2019	Evaluation	59	26	9	3	3	0	0	85	6	33
2019	Data sciences	40	41	10	7	2	0	0	81	10	763
2019	Policy	52	32	8	8	0	0	0	84	8	25
2019	Project management	36	43	11	8	2	0	0	78	10	406
2019	Other services to the public	35	39	14	6	6	0	0	75	11	166
2019	None of the above	34	42	13	6	5	0	0	76	11	559
2018	Client contact centre	37	46	6	5	5	0	0	83	10	129
2018	Communications or public affairs	32	45	13	9	1	0	0	76	11	94
2018	Access to information and privacy	35	53	8	4	0	0	0	88	4	23
2018	Science and technology	40	43	10	6	1	1	0	83	7	138
2018	Library services	44	33	22	0	0	0	0	78	0	13
2018	Administration and operations	34	44	13	7	3	0	0	78	9	377
2018	Human resources	45	35	11	7	2	0	0	80	9	136
2018	Financial management	34	48	13	2	3	0	0	83	5	108
2018	Information management	33	46	10	7	3	0	1	80	11	138
2018	Information technology	32	46	13	5	4	0	0	78	9	505
2018	Evaluation	44	38	14	3	0	0	0	83	3	27
2018	Data sciences	38	43	10	7	2	0	0	82	9	725
2018	Policy	48	21	17	10	3	0	0	69	14	29
2018	Project management	35	45	10	6	3	0	0	80	10	364
2018	Other services to the public	29	54	8	6	2	0	0	83	8	136
2018	None of the above	35	43	11	9	3	0	0	78	11	528
2017	Client contact centre	34	45	8	7	6	0	0	79	13	138
2017	Health care practitioners	21	39	40	0	0	0	0	60	0	11
2017	Communications or public affairs	48	43	3	4	1	1	0	92	5	102
2017	Access to information and privacy	28	56	4	12	0	0	0	84	12	25
2017	Science and technology	31	52	10	5	3	0	0	82	8	136
2017	Library services	68	32	0	0	0	0	0	100	0	12
2017	Administration and operations	34	43	12	7	4	0	0	77	12	439
2017	Human resources	34	49	5	7	5	0	0	83	12	158
2017	Financial management	36	45	12	4	3	1	0	81	7	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	38	44	9	4	5	0	0	82	9	133
2017	Information technology	34	46	11	6	3	0	0	80	9	585
2017	Internal audit	20	39	11	30	0	0	0	59	30	10
2017	Evaluation	40	46	13	0	0	0	0	87	0	35
2017	Data sciences	37	47	8	5	4	0	0	83	8	676
2017	Policy	50	32	11	7	0	0	0	82	7	28
2017	Project management	35	48	10	5	2	0	0	82	8	438
2017	Other services to the public	36	44	14	5	1	0	0	80	6	135
2017	None of the above	36	44	11	7	3	1	0	80	9	875
2014	Client contact centre	28	46	13	10	2	1	0	74	12	174
2014	Health care practitioners	29	44	27	0	0	0	0	73	0	13
2014	Communications or public affairs	41	44	10	3	1	0	0	85	4	89
2014	Access to information and privacy	25	45	21	3	5	0	3	71	8	40
2014	Science and technology	33	52	7	6	1	0	0	85	7	209
2014	Library services	35	37	11	17	0	0	0	72	17	16
2014	Administration and operations	29	46	12	10	3	0	0	75	12	581
2014	Human resources	38	46	10	3	2	1	0	84	5	138
2014	Financial management	32	43	16	5	3	0	0	75	8	129
2014	Procurement	27	43	17	13	0	0	0	70	13	18
2014	Information management	29	49	12	7	3	0	0	78	10	227
2014	Information technology	29	49	12	7	4	0	0	78	11	645
2014	Internal audit	36	57	7	0	0	0	0	93	0	13
2014	Evaluation	20	63	3	10	3	0	0	83	13	29
2014	Other services to the public	31	47	11	7	5	0	0	78	11	323
2014	None of the above	29	47	13	8	4	0	0	75	12	1161

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	31	18	11	4	0	0	67	15	113
2020	Communications or public affairs	39	40	10	6	4	0	0	80	11	110
2020	Access to information and privacy	45	39	10	6	0	0	0	84	6	36
2020	Security	58	29	13	0	0	0	0	87	0	18
2020	Science and technology	27	47	9	12	5	0	0	74	17	111
2020	Administration and operations	43	34	11	7	4	0	0	78	11	435
2020	Human resources	45	32	9	11	2	1	1	78	13	166
2020	Financial management	46	34	14	4	3	0	0	80	7	105
2020	Procurement	26	44	5	13	13	0	0	70	25	16
2020	Information management	41	37	11	8	2	1	0	79	10	128
2020	Information technology	36	40	12	8	3	0	1	76	12	502
2020	Internal audit	50	40	10	0	0	0	0	90	0	10
2020	Evaluation	44	36	16	4	0	0	0	80	4	25
2020	Data sciences	39	40	10	7	3	0	0	80	10	725
2020	Policy	64	20	10	7	0	0	0	83	7	30
2020	Project management	39	37	13	7	4	0	0	75	11	390
2020	Other services to the public	41	36	11	7	5	1	0	77	12	150
2020	None of the above	41	36	10	8	4	0	0	78	12	519
2019	Client contact centre	35	33	18	7	6	1	0	69	14	137
2019	Health care practitioners	21	25	18	24	12	0	0	45	37	16
2019	Communications or public affairs	42	42	9	5	3	0	0	83	8	112
2019	Access to information and privacy	51	35	8	6	0	0	0	86	6	37
2019	Security	42	32	26	0	0	0	0	74	0	15
2019	Science and technology	33	38	15	9	5	0	0	72	13	141
2019	Library services	45	43	12	0	0	0	0	88	0	11
2019	Administration and operations	33	38	14	9	6	0	0	71	15	398
2019	Human resources	40	34	7	12	6	1	0	74	19	140
2019	Financial management	32	53	7	7	1	1	0	86	8	121
2019	Procurement	21	31	29	13	6	0	0	52	19	16
2019	Information management	36	38	12	9	5	0	1	74	14	149
2019	Information technology	26	44	15	9	6	0	0	70	15	590
2019	Internal audit	50	40	0	0	9	0	0	91	9	10
2019	Evaluation	49	20	12	9	6	4	0	72	15	33
2019	Data sciences	38	38	11	9	3	0	0	76	12	763
2019	Policy	48	24	12	12	4	0	0	72	16	25
2019	Project management	29	43	12	9	6	0	0	72	15	403
2019	Other services to the public	32	41	12	8	7	0	0	72	16	166
2019	None of the above	32	40	14	9	4	0	0	73	13	560
2018	Client contact centre	34	35	13	5	10	1	1	71	15	129
2018	Communications or public affairs	27	43	14	8	7	0	0	70	16	93
2018	Access to information and privacy	36	42	17	4	0	0	0	79	4	23
2018	Science and technology	36	38	17	7	1	1	0	75	8	138
2018	Library services	37	40	23	0	0	0	0	77	0	13
2018	Administration and operations	32	39	14	9	5	1	0	71	15	377
2018	Human resources	35	40	8	14	4	0	0	75	17	137
2018	Financial management	35	39	15	9	2	1	0	74	11	109
2018	Information management	35	38	8	10	5	1	2	76	15	139
2018	Information technology	26	37	20	10	7	0	0	63	16	503
2018	Evaluation	35	44	7	3	10	0	0	79	14	27
2018	Data sciences	35	38	13	9	5	0	1	74	14	728
2018	Policy	35	38	10	3	14	0	0	72	17	29
2018	Project management	29	40	16	9	6	0	0	69	15	365
2018	Other services to the public	31	39	15	8	6	0	0	70	15	137
2018	None of the above	31	36	15	12	4	0	1	68	17	532
2017	Client contact centre	33	32	14	15	6	0	0	65	21	138
2017	Health care practitioners	30	8	45	8	10	0	0	38	17	11
2017	Communications or public affairs	40	33	13	8	5	1	0	74	13	102
2017	Access to information and privacy	48	33	7	8	5	0	0	81	12	25
2017	Science and technology	23	45	14	10	8	0	0	69	17	136
2017	Library services	47	46	0	7	0	0	0	93	7	13
2017	Administration and operations	31	37	14	9	8	0	0	69	17	439
2017	Human resources	35	36	13	9	6	1	0	72	15	158
2017	Financial management	45	30	16	5	2	1	1	76	7	122
2017	Procurement	51	25	0	12	12	0	0	75	25	16
2017	Information management	44	36	8	9	3	0	0	80	12	132
2017	Information technology	27	40	17	10	5	0	0	68	15	585
2017	Internal audit	11	39	11	10	30	0	0	50	39	10
2017	Evaluation	42	38	17	3	0	0	0	80	3	35
2017	Data sciences	34	42	11	8	5	0	0	76	13	676
2017	Policy	25	40	13	15	4	4	0	67	19	28
2017	Project management	30	37	13	12	8	0	0	67	20	437
2017	Other services to the public	31	37	16	12	3	0	1	68	15	135
2017	None of the above	31	39	14	10	6	1	0	71	15	875
2014	Client contact centre	26	45	15	7	6	0	1	71	14	174
2014	Health care practitioners	36	51	7	7	0	0	0	87	7	13
2014	Communications or public affairs	25	51	14	5	4	0	0	76	10	89
2014	Access to information and privacy	39	41	10	2	5	0	3	82	8	40
2014	Science and technology	28	45	14	8	3	0	0	74	11	209
2014	Library services	24	41	16	18	0	0	0	65	18	16
2014	Administration and operations	27	40	17	11	6	0	0	67	17	580
2014	Human resources	38	40	11	10	1	0	0	77	11	138
2014	Financial management	35	34	15	11	5	0	0	70	15	129
2014	Procurement	16	39	21	19	5	0	0	55	24	18
2014	Information management	34	41	13	9	4	0	0	74	13	226
2014	Information technology	22	39	20	12	5	1	0	62	18	645
2014	Internal audit	35	51	7	7	0	0	0	86	7	13
2014	Evaluation	20	54	0	16	10	0	0	74	26	29
2014	Other services to the public	29	37	19	9	5	0	0	67	14	324
2014	None of the above	27	41	15	11	5	0	0	69	17	1161

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	41	11	8	3	0	1	78	11	112
2020	Communications or public affairs	37	39	12	10	2	0	0	76	12	110
2020	Access to information and privacy	45	39	6	8	3	0	0	83	11	36
2020	Security	43	36	8	13	0	0	0	79	13	18
2020	Science and technology	30	51	8	7	4	0	0	81	11	109
2020	Administration and operations	42	41	9	7	2	0	0	83	8	433
2020	Human resources	38	43	8	10	2	0	0	81	12	164
2020	Financial management	46	42	5	7	1	0	0	88	8	103
2020	Procurement	43	38	13	6	0	0	0	82	6	16
2020	Information management	44	36	9	10	1	0	0	80	11	128
2020	Information technology	34	45	10	8	2	0	0	79	11	498
2020	Internal audit	60	40	0	0	0	0	0	100	0	10
2020	Evaluation	44	32	12	8	4	0	0	76	12	25
2020	Data sciences	38	42	8	9	2	0	0	81	11	726
2020	Policy	67	20	7	3	3	0	0	87	7	30
2020	Project management	38	42	9	9	2	0	0	81	10	391
2020	Other services to the public	41	42	8	9	1	0	0	83	9	151
2020	None of the above	41	39	10	8	3	0	0	79	11	518
2019	Client contact centre	41	40	14	2	3	0	0	81	5	137
2019	Health care practitioners	39	37	6	18	0	0	0	76	18	16
2019	Communications or public affairs	43	40	7	8	1	0	0	84	9	110
2019	Access to information and privacy	57	35	3	5	0	0	0	92	5	37
2019	Security	50	27	16	7	0	0	0	77	7	15
2019	Science and technology	34	44	11	7	5	0	0	78	11	141
2019	Library services	83	9	0	8	0	0	0	92	8	11
2019	Administration and operations	40	42	9	6	3	0	0	82	9	397
2019	Human resources	37	40	10	9	4	1	0	77	13	140
2019	Financial management	32	46	12	9	1	0	0	77	10	119
2019	Procurement	20	67	6	7	0	0	0	87	7	16
2019	Information management	38	43	9	7	2	0	1	82	9	150
2019	Information technology	28	43	12	12	6	0	0	71	18	589
2019	Internal audit	70	21	0	9	0	0	0	91	9	10
2019	Evaluation	59	24	0	15	3	0	0	82	18	33
2019	Data sciences	36	44	11	7	2	0	0	80	9	760
2019	Policy	52	24	12	8	4	0	0	76	12	25
2019	Project management	31	45	11	10	3	0	0	76	13	405
2019	Other services to the public	35	38	13	9	4	0	1	74	13	165
2019	None of the above	35	45	11	7	2	0	0	80	9	558
2018	Client contact centre	36	43	9	7	4	0	1	80	11	130
2018	Communications or public affairs	34	49	8	8	1	0	0	83	9	93
2018	Access to information and privacy	47	49	4	0	0	0	0	96	0	22
2018	Science and technology	40	45	9	4	1	1	0	85	6	139
2018	Library services	53	47	0	0	0	0	0	100	0	13
2018	Administration and operations	33	46	11	7	2	0	0	79	10	378
2018	Human resources	33	42	16	8	1	0	1	76	9	137
2018	Financial management	30	47	14	4	5	0	0	77	8	109
2018	Information management	30	48	9	10	1	0	1	80	11	140
2018	Information technology	29	43	15	9	4	0	0	72	13	505
2018	Evaluation	49	33	8	3	7	0	0	82	10	27
2018	Data sciences	36	42	11	8	3	0	0	78	11	729
2018	Policy	35	35	14	14	3	0	0	69	17	29
2018	Project management	29	46	14	8	3	0	0	75	12	366
2018	Other services to the public	39	39	16	4	2	0	0	78	6	137
2018	None of the above	33	43	11	10	3	0	0	76	13	531
2017	Client contact centre	34	48	5	8	5	0	0	82	13	138
2017	Health care practitioners	48	43	10	0	0	0	0	90	0	11
2017	Communications or public affairs	53	34	8	3	2	0	0	87	5	102
2017	Access to information and privacy	45	47	9	0	0	0	0	91	0	25
2017	Science and technology	32	43	19	6	1	0	0	75	7	135
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	36	42	10	8	4	0	0	79	11	439
2017	Human resources	35	38	11	11	4	1	0	73	16	158
2017	Financial management	41	40	11	6	1	1	0	82	7	122
2017	Procurement	49	45	0	6	0	0	0	94	6	16
2017	Information management	41	44	8	4	3	0	0	85	7	132
2017	Information technology	28	48	12	8	4	0	0	76	13	584
2017	Internal audit	38	10	31	0	21	0	0	49	21	10
2017	Evaluation	42	47	5	6	0	0	0	89	6	35
2017	Data sciences	38	43	11	6	3	0	0	80	9	676
2017	Policy	21	62	10	7	0	0	0	82	7	28
2017	Project management	34	45	9	9	3	0	0	79	12	438
2017	Other services to the public	35	50	10	5	1	0	0	85	5	134
2017	None of the above	36	44	9	9	2	0	0	80	11	875

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	38	2	3	2	1	0	93	5	113
2020	Communications or public affairs	51	33	5	6	3	2	0	86	9	110
2020	Access to information and privacy	63	21	11	6	0	0	0	83	6	36
2020	Security	74	21	5	0	0	0	0	95	0	18
2020	Science and technology	46	37	12	3	2	0	0	82	6	111
2020	Administration and operations	55	36	5	4	0	0	0	91	4	433
2020	Human resources	60	32	6	1	1	0	0	92	2	166
2020	Financial management	52	42	5	0	1	0	0	94	1	105
2020	Procurement	56	25	6	13	0	0	0	81	13	16
2020	Information management	52	36	8	2	1	0	0	88	4	128
2020	Information technology	48	41	7	3	1	0	0	89	4	501
2020	Internal audit	81	10	10	0	0	0	0	90	0	10
2020	Evaluation	60	32	4	4	0	0	0	92	4	25
2020	Data sciences	49	39	7	3	1	0	0	89	5	724
2020	Policy	67	30	3	0	0	0	0	97	0	30
2020	Project management	54	37	7	2	1	0	0	90	3	394
2020	Other services to the public	53	40	4	3	0	0	0	93	3	149
2020	None of the above	51	35	7	5	2	0	0	86	7	518
2019	Client contact centre	43	44	4	5	2	1	0	88	7	136
2019	Health care practitioners	45	30	12	6	6	0	0	76	12	16
2019	Communications or public affairs	46	35	9	6	3	1	0	82	8	111
2019	Access to information and privacy	56	39	6	0	0	0	0	94	0	36
2019	Security	47	37	16	0	0	0	0	84	0	15
2019	Science and technology	46	40	9	4	1	0	1	86	5	141
2019	Library services	75	17	0	8	0	0	0	92	8	11
2019	Administration and operations	47	36	10	4	1	0	0	84	6	399
2019	Human resources	49	32	16	2	1	0	0	81	4	139
2019	Financial management	46	44	7	3	0	0	0	90	3	119
2019	Procurement	14	62	12	6	6	0	0	76	12	16
2019	Information management	48	34	10	2	4	1	1	84	6	150
2019	Information technology	40	46	7	5	2	0	0	86	7	586
2019	Internal audit	70	21	9	0	0	0	0	91	0	10
2019	Evaluation	74	15	6	6	0	0	0	88	6	33
2019	Data sciences	48	39	8	3	2	0	0	87	5	762
2019	Policy	56	32	8	4	0	0	0	88	4	25
2019	Project management	45	41	8	4	3	0	0	86	6	404
2019	Other services to the public	44	40	11	2	2	0	1	85	4	166
2019	None of the above	41	43	9	4	2	1	0	85	7	560
2018	Client contact centre	46	41	6	4	2	0	1	88	6	130
2018	Communications or public affairs	54	35	5	6	1	0	0	89	7	91
2018	Access to information and privacy	60	40	0	0	0	0	0	100	0	23
2018	Science and technology	43	43	8	3	1	1	0	87	4	140
2018	Library services	60	30	10	0	0	0	0	90	0	13
2018	Administration and operations	45	44	7	3	1	1	0	89	4	375
2018	Human resources	52	41	4	2	1	1	0	93	3	136
2018	Financial management	51	41	5	2	0	0	0	93	2	109
2018	Information management	56	34	5	3	1	1	1	92	3	141
2018	Information technology	45	40	10	4	1	0	0	84	6	505
2018	Evaluation	52	38	3	3	0	3	0	93	3	29
2018	Data sciences	50	39	6	4	1	0	0	89	5	728
2018	Policy	62	34	3	0	0	0	0	97	0	29
2018	Project management	45	44	7	1	2	0	0	89	3	365
2018	Other services to the public	47	44	6	2	0	1	0	91	2	137
2018	None of the above	46	41	8	4	1	0	0	87	5	533
2017	Client contact centre	42	43	9	1	4	0	0	85	6	138
2017	Health care practitioners	38	45	8	0	10	0	0	83	10	11
2017	Communications or public affairs	60	30	6	0	4	0	0	90	4	102
2017	Access to information and privacy	55	41	4	0	0	0	0	96	0	25
2017	Science and technology	36	54	5	5	1	0	0	90	6	136
2017	Library services	93	7	0	0	0	0	0	100	0	13
2017	Administration and operations	46	38	10	3	2	0	0	85	5	437
2017	Human resources	48	34	9	6	3	0	0	82	9	157
2017	Financial management	47	39	7	4	2	1	0	88	6	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	52	38	7	1	2	0	0	90	3	133
2017	Information technology	44	41	8	4	3	0	0	85	7	584
2017	Internal audit	38	51	0	0	11	0	0	89	11	10
2017	Evaluation	55	39	3	2	0	0	0	95	2	34
2017	Data sciences	48	42	5	4	1	0	0	90	5	675
2017	Policy	44	45	4	0	7	0	0	90	7	28
2017	Project management	51	38	6	3	2	0	0	89	5	438
2017	Other services to the public	44	45	9	1	1	0	0	89	1	135
2017	None of the above	45	43	7	3	1	0	0	89	4	875
2014	Client contact centre	42	44	9	4	1	0	0	86	5	174
2014	Health care practitioners	52	42	7	0	0	0	0	93	0	13
2014	Communications or public affairs	52	34	10	1	2	0	0	87	3	89
2014	Access to information and privacy	56	32	5	5	0	0	3	91	5	40
2014	Science and technology	43	45	9	2	0	0	0	88	2	209
2014	Library services	43	50	6	0	0	0	0	94	0	16
2014	Administration and operations	45	42	9	3	1	1	0	87	4	581
2014	Human resources	51	38	9	1	1	0	0	90	1	138
2014	Financial management	46	38	9	5	1	0	0	85	6	128
2014	Procurement	37	45	13	5	0	0	0	82	5	18
2014	Information management	45	45	4	3	1	0	0	91	5	226
2014	Information technology	40	46	9	3	1	1	0	86	4	644
2014	Internal audit	41	45	7	7	0	0	0	86	7	13
2014	Evaluation	37	50	7	7	0	0	0	87	7	29
2014	Other services to the public	47	39	9	3	1	0	0	86	4	324
2014	None of the above	42	43	9	4	2	1	0	85	5	1161

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	35	12	10	4	1	0	74	14	113
2020	Communications or public affairs	38	38	13	7	4	0	0	76	11	110
2020	Access to information and privacy	45	38	11	6	0	0	0	83	6	36
2020	Security	42	42	8	8	0	0	0	84	8	18
2020	Science and technology	35	39	11	7	8	0	0	74	15	111
2020	Administration and operations	44	33	11	7	4	0	0	78	11	434
2020	Human resources	43	35	8	10	4	0	0	78	14	166
2020	Financial management	44	40	7	5	3	0	0	85	8	104
2020	Procurement	26	38	16	13	6	0	0	65	19	16
2020	Information management	43	32	14	10	1	0	0	75	11	128
2020	Information technology	38	39	13	6	3	0	0	78	9	499
2020	Internal audit	71	19	10	0	0	0	0	90	0	10
2020	Evaluation	44	40	16	0	0	0	0	84	0	25
2020	Data sciences	41	38	11	7	3	0	0	79	10	727
2020	Policy	66	27	7	0	0	0	0	93	0	29
2020	Project management	39	39	11	7	4	0	0	78	11	392
2020	Other services to the public	40	37	10	9	3	1	0	78	12	151
2020	None of the above	38	39	12	9	3	0	0	76	12	518
2019	Client contact centre	35	34	16	7	7	0	0	69	15	137
2019	Health care practitioners	27	24	18	24	6	0	0	51	30	16
2019	Communications or public affairs	46	36	9	7	2	0	0	82	9	110
2019	Access to information and privacy	56	33	8	3	0	0	0	89	3	37
2019	Security	47	22	25	6	0	0	0	69	6	15
2019	Science and technology	35	44	8	10	3	0	0	79	13	141
2019	Library services	58	34	0	8	0	0	0	92	8	11
2019	Administration and operations	37	37	13	7	6	0	0	74	13	399
2019	Human resources	38	36	12	10	5	0	0	73	15	140
2019	Financial management	40	42	11	5	2	0	0	83	7	120
2019	Procurement	33	44	17	6	0	0	0	77	6	16
2019	Information management	37	40	15	5	3	0	1	77	7	149
2019	Information technology	31	44	13	6	6	0	0	75	12	589
2019	Internal audit	70	21	0	0	9	0	0	91	9	10
2019	Evaluation	56	26	3	6	9	0	0	82	15	33
2019	Data sciences	42	37	11	7	4	0	0	78	11	762
2019	Policy	50	25	13	8	4	0	0	75	12	24
2019	Project management	35	39	12	9	4	0	0	74	14	405
2019	Other services to the public	38	33	14	7	6	0	0	72	14	165
2019	None of the above	36	37	13	10	4	0	0	73	14	560
2018	Client contact centre	29	39	18	8	6	0	0	68	14	130
2018	Communications or public affairs	31	40	5	16	7	0	0	71	23	92
2018	Access to information and privacy	41	45	4	9	0	0	0	86	9	22
2018	Science and technology	39	39	16	4	1	1	0	79	5	140
2018	Library services	39	61	0	0	0	0	0	100	0	13
2018	Administration and operations	33	42	15	8	2	0	0	75	10	375
2018	Human resources	36	36	11	14	2	0	0	73	16	135
2018	Financial management	38	41	14	5	2	0	0	79	7	109
2018	Information management	37	40	14	6	3	0	1	77	9	141
2018	Information technology	32	42	14	7	4	0	0	75	12	504
2018	Evaluation	46	41	0	10	3	0	0	87	13	29
2018	Data sciences	37	40	11	7	4	0	0	78	11	727
2018	Policy	52	24	10	14	0	0	0	76	14	29
2018	Project management	33	41	12	10	5	0	0	74	14	365
2018	Other services to the public	31	44	15	5	5	0	0	75	10	136
2018	None of the above	34	38	13	10	4	0	0	72	15	533
2017	Client contact centre	37	34	12	9	7	1	0	71	17	138
2017	Health care practitioners	23	25	43	10	0	0	0	48	10	11
2017	Communications or public affairs	44	35	9	7	5	0	0	79	12	102
2017	Access to information and privacy	40	32	16	9	3	0	0	72	12	25
2017	Science and technology	29	42	17	7	4	0	0	71	12	135
2017	Library services	61	32	7	0	0	0	0	93	0	13
2017	Administration and operations	35	37	13	9	6	0	0	72	15	438
2017	Human resources	35	39	11	10	4	1	0	74	14	157
2017	Financial management	44	36	13	5	2	0	0	80	7	122
2017	Procurement	25	57	6	12	0	0	0	82	12	16
2017	Information management	47	32	11	7	3	0	0	78	11	133
2017	Information technology	31	43	13	7	5	0	0	74	12	583
2017	Internal audit	20	29	31	10	11	0	0	49	21	10
2017	Evaluation	43	37	12	5	3	0	0	80	9	35
2017	Data sciences	36	43	10	6	5	0	0	79	11	674
2017	Policy	32	46	4	14	4	0	0	78	18	28
2017	Project management	33	41	10	9	7	0	0	75	15	438
2017	Other services to the public	34	43	12	8	3	0	0	77	11	135
2017	None of the above	33	40	12	8	5	0	0	74	14	874

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	36	13	2	1	0	0	85	2	112
2020	Communications or public affairs	41	39	13	5	1	0	1	81	6	108
2020	Access to information and privacy	56	28	14	3	0	0	0	83	3	36
2020	Security	61	22	17	0	0	0	0	83	0	17
2020	Science and technology	42	45	8	2	4	0	0	86	6	109
2020	Administration and operations	58	29	10	3	0	0	0	87	3	433
2020	Human resources	58	29	11	2	1	0	0	87	2	165
2020	Financial management	49	39	9	3	0	0	0	88	3	104
2020	Procurement	49	32	6	13	0	0	0	81	13	16
2020	Information management	53	33	8	4	1	1	0	87	5	127
2020	Information technology	53	34	9	3	1	0	0	87	4	495
2020	Internal audit	71	29	0	0	0	0	0	100	0	10
2020	Evaluation	44	48	4	0	4	0	0	92	4	25
2020	Data sciences	48	37	11	2	1	0	0	85	3	723
2020	Policy	64	33	3	0	0	0	0	97	0	30
2020	Project management	54	32	10	3	0	0	0	87	3	392
2020	Other services to the public	51	40	6	3	1	0	0	91	3	151
2020	None of the above	49	33	11	4	2	0	0	83	6	515
2019	Client contact centre	49	41	5	3	2	0	0	90	5	135
2019	Health care practitioners	51	30	12	6	0	0	0	82	6	16
2019	Communications or public affairs	55	30	12	3	0	0	0	85	3	111
2019	Access to information and privacy	62	28	8	3	0	0	0	89	3	37
2019	Security	60	27	13	0	0	0	0	87	0	15
2019	Science and technology	47	38	11	2	2	0	0	85	3	140
2019	Library services	46	54	0	0	0	0	0	100	0	11
2019	Administration and operations	47	34	14	4	2	0	0	81	5	396
2019	Human resources	49	35	10	4	1	0	0	85	5	140
2019	Financial management	48	40	9	3	0	0	0	88	3	121
2019	Procurement	39	55	6	0	0	0	0	94	0	16
2019	Information management	48	37	11	1	2	0	1	86	3	146
2019	Information technology	45	39	10	4	2	0	0	84	6	588
2019	Internal audit	70	10	10	0	9	0	0	80	9	10
2019	Evaluation	71	17	6	3	3	0	0	88	6	33
2019	Data sciences	49	34	11	4	2	0	0	83	6	756
2019	Policy	62	29	8	0	0	0	0	92	0	24
2019	Project management	51	37	8	3	1	0	0	88	4	402
2019	Other services to the public	45	39	8	6	2	0	0	84	8	165
2019	None of the above	44	36	14	3	3	0	0	80	6	558
2018	Client contact centre	47	39	10	2	2	0	0	86	4	126
2018	Communications or public affairs	46	39	10	6	0	0	0	84	6	92
2018	Access to information and privacy	64	32	0	4	0	0	0	96	4	23
2018	Science and technology	45	45	6	3	1	1	0	90	4	140
2018	Library services	37	63	0	0	0	0	0	100	0	13
2018	Administration and operations	47	37	12	3	1	0	0	85	3	375
2018	Human resources	56	35	4	2	3	0	0	91	5	135
2018	Financial management	45	41	8	5	1	0	0	86	6	109
2018	Information management	49	38	8	5	0	0	1	87	5	139
2018	Information technology	46	39	9	4	1	0	0	85	5	503
2018	Evaluation	49	41	7	3	0	0	0	90	3	28
2018	Data sciences	49	38	8	3	2	0	0	87	5	727
2018	Policy	45	31	21	3	0	0	0	76	3	29
2018	Project management	51	38	7	3	1	0	0	89	4	363
2018	Other services to the public	49	39	9	1	1	0	1	89	2	136
2018	None of the above	48	36	10	3	2	0	0	84	5	529
2017	Client contact centre	44	45	6	4	2	0	0	89	5	138
2017	Health care practitioners	50	33	17	0	0	0	0	83	0	11
2017	Communications or public affairs	60	32	5	2	1	0	0	92	3	101
2017	Access to information and privacy	53	43	5	0	0	0	0	95	0	25
2017	Science and technology	46	39	12	1	2	0	0	85	3	136
2017	Library services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	52	32	11	3	1	0	0	84	4	441
2017	Human resources	51	39	6	3	1	0	0	89	5	157
2017	Financial management	52	35	11	2	1	0	0	87	3	122
2017	Procurement	63	37	0	0	0	0	0	100	0	16
2017	Information management	53	37	5	4	1	0	0	90	5	133
2017	Information technology	49	40	7	3	1	0	0	89	5	585
2017	Internal audit	50	50	0	0	0	0	0	100	0	10
2017	Evaluation	43	52	5	0	0	0	0	95	0	35
2017	Data sciences	50	38	8	3	2	0	0	88	4	675
2017	Policy	60	29	4	7	0	0	0	90	7	28
2017	Project management	55	34	8	2	1	0	0	89	2	438
2017	Other services to the public	54	33	10	1	1	0	0	87	2	135
2017	None of the above	51	36	8	3	1	1	0	88	4	876
2014	Client contact centre	54	37	8	0	0	1	0	92	0	174
2014	Health care practitioners	72	15	14	0	0	0	0	86	0	13
2014	Communications or public affairs	63	27	8	2	0	0	0	90	2	89
2014	Access to information and privacy	56	22	19	2	0	0	0	78	2	40
2014	Science and technology	50	37	9	2	1	0	0	88	3	209
2014	Library services	42	46	5	6	0	0	0	88	6	16
2014	Administration and operations	58	30	10	2	1	0	0	87	2	580
2014	Human resources	66	26	6	2	0	0	0	92	2	138
2014	Financial management	53	32	12	3	0	0	0	86	3	129
2014	Procurement	33	55	12	0	0	0	0	88	0	18
2014	Information management	56	36	6	2	1	0	0	92	3	226
2014	Information technology	53	37	8	1	1	0	0	90	2	644
2014	Internal audit	60	33	7	0	0	0	0	93	0	13
2014	Evaluation	63	30	0	7	0	0	0	93	7	29
2014	Other services to the public	57	34	6	2	1	0	0	91	3	323
2014	None of the above	53	34	10	2	1	0	0	87	3	1161

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	33	22	7	3	1	0	68	11	111
2020	Communications or public affairs	34	34	20	8	4	0	1	68	11	109
2020	Access to information and privacy	36	43	10	11	0	0	0	79	11	36
2020	Security	55	36	0	0	8	0	0	92	8	17
2020	Science and technology	36	41	10	9	4	0	0	77	13	109
2020	Administration and operations	44	35	10	8	3	0	0	79	11	432
2020	Human resources	42	36	12	4	5	0	1	79	9	166
2020	Financial management	46	38	12	1	3	0	0	84	4	102
2020	Procurement	39	43	12	0	6	0	0	82	6	16
2020	Information management	39	33	15	9	4	0	0	72	13	128
2020	Information technology	38	39	13	8	2	0	0	77	10	499
2020	Internal audit	71	19	10	0	0	0	0	90	0	10
2020	Evaluation	32	48	16	4	0	0	0	80	4	25
2020	Data sciences	39	40	11	8	2	0	0	79	10	727
2020	Policy	54	26	17	3	0	0	0	80	3	30
2020	Project management	42	41	8	7	2	0	0	83	9	393
2020	Other services to the public	39	41	8	9	3	0	0	80	11	148
2020	None of the above	38	40	11	8	3	0	0	78	11	516
2019	Client contact centre	33	34	16	7	8	1	1	68	16	136
2019	Health care practitioners	27	37	12	18	6	0	0	63	24	16
2019	Communications or public affairs	42	34	10	10	4	0	0	75	14	112
2019	Access to information and privacy	43	44	11	2	0	0	0	86	2	37
2019	Security	53	14	19	14	0	0	0	67	14	15
2019	Science and technology	30	48	12	5	3	1	0	79	8	140
2019	Library services	17	68	0	16	0	0	0	84	16	11
2019	Administration and operations	36	40	11	8	5	0	0	76	14	397
2019	Human resources	39	31	13	11	6	0	0	69	17	140
2019	Financial management	41	39	9	9	1	1	0	81	10	121
2019	Procurement	26	49	6	19	0	0	0	75	19	16
2019	Information management	35	37	13	11	2	1	1	74	13	150
2019	Information technology	30	44	13	9	4	0	0	74	12	588
2019	Internal audit	61	20	10	9	0	0	0	80	9	10
2019	Evaluation	49	26	6	6	9	4	0	79	15	33
2019	Data sciences	39	38	12	7	4	0	0	77	11	761
2019	Policy	48	40	8	4	0	0	0	88	4	25
2019	Project management	40	39	10	6	5	0	0	79	11	406
2019	Other services to the public	31	38	12	13	5	1	1	69	19	165
2019	None of the above	32	41	13	9	3	0	1	75	12	559
2018	Client contact centre	38	26	19	6	11	0	1	64	18	130
2018	Communications or public affairs	34	36	12	7	11	0	0	70	18	92
2018	Access to information and privacy	48	30	18	4	0	0	0	78	4	23
2018	Science and technology	42	42	10	5	2	1	0	84	6	140
2018	Library services	37	48	7	9	0	0	0	85	9	13
2018	Administration and operations	33	45	11	6	4	0	1	79	10	375
2018	Human resources	45	30	11	11	4	1	0	75	15	136
2018	Financial management	41	38	16	4	1	0	0	79	5	108
2018	Information management	34	41	16	6	1	0	2	76	8	139
2018	Information technology	31	42	12	10	4	1	0	73	14	504
2018	Evaluation	35	45	11	3	7	0	0	80	10	29
2018	Data sciences	37	40	12	7	4	0	0	77	11	724
2018	Policy	35	52	0	14	0	0	0	86	14	29
2018	Project management	39	43	9	5	3	0	0	82	9	363
2018	Other services to the public	30	44	16	8	1	0	1	75	9	136
2018	None of the above	34	39	12	10	4	0	0	74	13	531
2017	Client contact centre	24	43	12	11	8	2	0	68	19	138
2017	Health care practitioners	11	48	25	8	8	0	0	60	15	11
2017	Communications or public affairs	35	46	9	5	5	0	0	81	10	100
2017	Access to information and privacy	32	36	4	25	3	0	0	68	28	25
2017	Science and technology	33	48	7	8	5	0	0	80	12	136
2017	Library services	46	39	0	0	7	0	9	92	8	13
2017	Administration and operations	34	40	14	8	4	0	0	73	12	441
2017	Human resources	37	35	15	6	5	0	1	73	12	158
2017	Financial management	43	40	9	5	3	0	0	83	7	122
2017	Procurement	45	43	0	6	6	0	0	88	12	16
2017	Information management	46	33	11	8	2	0	1	80	10	133
2017	Information technology	35	43	11	7	4	0	0	78	11	585
2017	Internal audit	20	30	11	30	10	0	0	50	39	10
2017	Evaluation	33	47	17	3	0	0	0	80	3	35
2017	Data sciences	38	42	9	7	3	0	0	81	10	675
2017	Policy	46	43	7	4	0	0	0	90	4	28
2017	Project management	41	43	5	8	2	0	0	84	11	437
2017	Other services to the public	38	40	8	9	4	0	2	79	13	135
2017	None of the above	37	39	11	9	4	1	0	76	13	876
2014	Client contact centre	17	46	20	15	1	0	1	64	16	174
2014	Health care practitioners	16	48	7	22	7	0	0	64	29	13
2014	Communications or public affairs	23	54	11	10	1	0	0	78	11	89
2014	Access to information and privacy	21	51	15	10	3	0	0	73	12	40
2014	Science and technology	35	41	13	6	3	1	1	78	9	209
2014	Library services	25	24	12	23	5	0	11	55	32	16
2014	Administration and operations	29	42	13	10	4	1	1	72	15	580
2014	Human resources	28	48	10	11	1	0	2	77	12	138
2014	Financial management	33	39	15	8	5	0	0	72	12	129
2014	Procurement	43	27	11	19	0	0	0	71	19	18
2014	Information management	31	44	11	9	3	0	0	76	12	227
2014	Information technology	26	45	14	9	5	0	1	72	14	645
2014	Internal audit	24	43	20	7	0	7	0	71	7	13
2014	Evaluation	24	53	13	7	3	0	0	76	10	29
2014	Other services to the public	28	45	12	9	6	0	0	73	15	324
2014	None of the above	27	44	13	10	5	1	0	72	15	1161

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	32	15	8	4	0	0	73	12	112
2020	Communications or public affairs	37	40	15	6	3	0	0	77	9	110
2020	Access to information and privacy	37	43	15	6	0	0	0	80	6	35
2020	Security	63	24	8	0	0	0	5	92	0	18
2020	Science and technology	44	33	11	6	5	1	0	78	11	111
2020	Administration and operations	49	32	11	5	2	0	0	81	8	434
2020	Human resources	46	34	12	5	2	1	0	80	8	166
2020	Financial management	60	31	5	3	1	1	0	91	4	105
2020	Procurement	41	32	13	14	0	0	0	74	14	15
2020	Information management	44	36	11	5	4	0	0	80	9	127
2020	Information technology	41	37	12	6	3	0	0	79	9	499
2020	Internal audit	70	30	0	0	0	0	0	100	0	10
2020	Evaluation	32	52	12	4	0	0	0	84	4	25
2020	Data sciences	48	35	8	6	2	0	0	83	8	726
2020	Policy	64	23	13	0	0	0	0	87	0	30
2020	Project management	48	35	11	4	2	0	0	83	6	394
2020	Other services to the public	42	40	9	7	1	0	0	83	9	150
2020	None of the above	44	34	13	5	3	0	0	78	9	518
2019	Client contact centre	42	30	18	5	4	0	1	73	9	137
2019	Health care practitioners	12	51	12	24	0	0	0	63	24	16
2019	Communications or public affairs	45	39	8	6	1	1	0	86	6	112
2019	Access to information and privacy	54	22	24	0	0	0	0	76	0	37
2019	Security	47	34	19	0	0	0	0	81	0	15
2019	Science and technology	44	41	9	3	2	0	0	85	5	141
2019	Library services	68	17	8	8	0	0	0	84	8	11
2019	Administration and operations	43	35	12	5	5	0	0	78	10	398
2019	Human resources	44	29	13	8	6	0	0	73	14	140
2019	Financial management	49	39	7	5	1	0	0	87	5	120
2019	Procurement	26	50	24	0	0	0	0	76	0	16
2019	Information management	41	33	16	7	3	0	1	74	9	150
2019	Information technology	34	41	15	6	4	0	0	75	10	589
2019	Internal audit	80	20	0	0	0	0	0	100	0	10
2019	Evaluation	50	30	3	9	9	0	0	79	18	33
2019	Data sciences	48	31	12	6	3	0	0	79	9	761
2019	Policy	52	36	8	4	0	0	0	88	4	25
2019	Project management	47	36	9	4	3	0	0	83	7	404
2019	Other services to the public	48	26	13	8	4	1	0	74	13	165
2019	None of the above	41	35	13	7	3	1	0	77	10	558
2018	Client contact centre	43	25	19	7	5	0	0	69	13	130
2018	Communications or public affairs	38	38	10	4	9	0	0	77	13	90
2018	Access to information and privacy	40	36	15	9	0	0	0	76	9	22
2018	Science and technology	53	32	9	2	3	1	0	86	6	140
2018	Library services	30	61	0	9	0	0	0	91	9	13
2018	Administration and operations	39	40	12	5	4	0	0	79	9	373
2018	Human resources	52	34	7	5	1	0	0	86	7	135
2018	Financial management	49	33	8	9	1	0	0	82	10	109
2018	Information management	37	41	12	7	1	0	2	80	8	140
2018	Information technology	35	38	14	7	5	0	0	74	13	502
2018	Evaluation	49	38	7	3	3	0	0	87	7	29
2018	Data sciences	43	36	11	6	3	0	0	80	9	725
2018	Policy	52	38	7	3	0	0	0	90	3	29
2018	Project management	44	35	9	8	4	0	0	79	11	362
2018	Other services to the public	43	36	13	6	1	0	0	80	8	137
2018	None of the above	40	33	15	9	3	0	0	73	12	530
2017	Client contact centre	34	41	12	9	5	0	0	75	13	138
2017	Health care practitioners	23	25	35	10	8	0	0	48	17	11
2017	Communications or public affairs	40	36	12	7	3	1	0	77	10	101
2017	Access to information and privacy	40	28	9	20	3	0	0	68	23	25
2017	Science and technology	40	42	9	6	3	0	0	82	9	136
2017	Library services	46	39	0	16	0	0	0	84	16	13
2017	Administration and operations	40	37	12	5	5	0	0	77	10	440
2017	Human resources	50	30	9	7	4	0	0	80	11	157
2017	Financial management	58	25	11	2	3	1	0	84	4	121
2017	Procurement	61	33	0	0	7	0	0	93	7	15
2017	Information management	48	32	14	4	2	0	1	80	6	133
2017	Information technology	35	43	10	8	4	1	0	78	12	584
2017	Internal audit	21	39	20	20	0	0	0	60	20	10
2017	Evaluation	41	45	9	5	0	0	0	86	5	34
2017	Data sciences	45	37	10	5	3	0	0	82	8	675
2017	Policy	56	30	4	4	7	0	0	86	10	28
2017	Project management	46	35	8	7	3	0	0	81	11	437
2017	Other services to the public	44	35	11	7	3	0	0	79	10	135
2017	None of the above	42	35	13	6	3	1	0	78	9	874
2014	Client contact centre	23	44	20	10	2	0	0	68	12	174
2014	Health care practitioners	30	35	13	21	0	0	0	65	21	13
2014	Communications or public affairs	35	39	15	9	2	0	0	74	11	89
2014	Access to information and privacy	29	45	10	12	5	0	0	73	17	40
2014	Science and technology	42	41	8	6	2	0	0	84	8	209
2014	Library services	25	47	11	12	5	0	0	72	17	16
2014	Administration and operations	37	39	13	7	3	1	0	77	10	581
2014	Human resources	45	38	11	5	1	0	0	84	6	138
2014	Financial management	45	36	12	5	2	0	0	81	7	129
2014	Procurement	54	12	16	18	0	0	0	66	18	18
2014	Information management	39	41	9	7	3	0	0	80	11	227
2014	Information technology	34	38	16	7	3	0	0	73	10	644
2014	Internal audit	34	25	33	7	0	0	0	60	7	13
2014	Evaluation	30	44	10	12	3	0	0	74	16	29
2014	Other services to the public	37	38	13	7	4	1	1	76	11	323
2014	None of the above	34	40	13	8	4	0	0	74	13	1161

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	42	10	11	3	1	0	76	14	112
2020	Communications or public affairs	27	45	14	10	3	1	0	73	13	109
2020	Access to information and privacy	45	35	14	6	0	0	0	81	6	36
2020	Security	42	42	8	8	0	0	0	84	8	18
2020	Science and technology	35	42	12	6	4	0	1	78	10	109
2020	Administration and operations	43	40	9	6	2	0	0	83	7	436
2020	Human resources	46	31	10	11	2	1	0	78	13	166
2020	Financial management	48	36	8	6	2	0	0	84	8	105
2020	Procurement	45	26	23	0	6	0	0	71	6	16
2020	Information management	36	47	9	6	2	0	0	83	8	128
2020	Information technology	35	43	11	7	2	1	1	80	9	500
2020	Internal audit	71	29	0	0	0	0	0	100	0	10
2020	Evaluation	48	32	12	4	0	0	4	83	4	25
2020	Data sciences	34	43	13	7	2	0	0	78	9	724
2020	Policy	50	30	17	0	0	3	0	83	0	30
2020	Project management	36	45	9	8	2	0	0	81	10	394
2020	Other services to the public	35	47	8	7	2	1	1	83	9	150
2020	None of the above	36	40	13	7	2	1	1	78	9	515
2019	Client contact centre	40	40	12	5	4	0	0	80	9	137
2019	Health care practitioners	21	49	24	0	6	0	0	70	6	16
2019	Communications or public affairs	36	42	7	9	3	2	0	80	13	110
2019	Access to information and privacy	40	43	11	5	0	0	0	84	5	37
2019	Security	54	27	19	0	0	0	0	81	0	15
2019	Science and technology	31	45	12	7	4	1	0	76	11	140
2019	Library services	68	17	0	16	0	0	0	84	16	11
2019	Administration and operations	37	43	10	7	2	0	0	81	9	394
2019	Human resources	44	37	9	4	6	0	0	81	11	139
2019	Financial management	44	42	9	3	1	1	0	87	4	118
2019	Procurement	37	44	0	18	0	0	0	82	18	16
2019	Information management	41	37	15	4	1	1	1	80	5	148
2019	Information technology	30	44	14	8	3	1	0	74	12	584
2019	Internal audit	70	30	0	0	0	0	0	100	0	10
2019	Evaluation	53	30	6	3	6	0	3	85	9	33
2019	Data sciences	37	41	13	5	2	1	1	80	7	755
2019	Policy	40	44	8	4	0	4	0	87	4	25
2019	Project management	32	45	11	8	3	1	0	78	11	390
2019	Other services to the public	35	41	14	7	2	1	0	77	10	164
2019	None of the above	33	40	14	8	2	1	1	75	10	556
2018	Client contact centre	41	33	13	7	5	0	1	75	12	129
2018	Communications or public affairs	36	34	13	12	4	0	0	71	16	92
2018	Access to information and privacy	45	37	13	4	0	0	0	83	4	23
2018	Science and technology	39	43	10	6	2	1	0	83	8	140
2018	Library services	36	58	0	7	0	0	0	93	7	13
2018	Administration and operations	39	42	11	4	4	0	1	81	8	375
2018	Human resources	44	34	11	9	2	0	0	78	11	136
2018	Financial management	41	44	12	2	1	0	0	85	3	109
2018	Information management	38	40	14	5	1	1	1	80	6	141
2018	Information technology	30	40	16	7	5	1	0	71	12	500
2018	Evaluation	45	37	11	3	3	0	0	83	7	29
2018	Data sciences	36	41	11	8	3	1	1	78	11	724
2018	Policy	46	29	11	7	0	0	7	81	8	28
2018	Project management	29	42	15	10	4	0	0	71	14	363
2018	Other services to the public	34	42	17	6	1	0	0	75	7	135
2018	None of the above	34	38	15	9	3	1	0	72	12	530
2017	Client contact centre	39	41	9	5	5	0	1	80	11	138
2017	Health care practitioners	23	52	25	0	0	0	0	75	0	11
2017	Communications or public affairs	48	37	8	4	2	1	0	86	6	100
2017	Access to information and privacy	52	34	6	9	0	0	0	85	9	25
2017	Science and technology	30	45	12	8	3	0	1	76	12	136
2017	Library services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	39	36	11	8	4	0	1	76	12	440
2017	Human resources	40	38	9	10	3	0	0	78	13	157
2017	Financial management	54	31	12	1	2	0	1	86	3	122
2017	Procurement	63	25	6	0	6	0	0	88	6	16
2017	Information management	50	36	7	4	2	0	1	87	6	133
2017	Information technology	34	43	12	6	5	1	0	78	10	585
2017	Internal audit	20	49	11	11	10	0	0	69	21	10
2017	Evaluation	39	46	6	3	2	0	3	89	5	35
2017	Data sciences	40	40	10	6	3	0	0	81	9	673
2017	Policy	35	36	15	7	4	4	0	74	11	28
2017	Project management	38	39	12	8	2	0	0	77	11	437
2017	Other services to the public	44	36	11	7	3	0	0	79	10	135
2017	None of the above	36	41	13	6	3	1	1	78	9	874
2014	Client contact centre	36	42	15	5	3	0	0	78	8	174
2014	Health care practitioners	30	42	13	15	0	0	0	72	15	13
2014	Communications or public affairs	43	38	12	3	3	0	0	81	7	89
2014	Access to information and privacy	38	35	15	10	0	3	0	75	10	40
2014	Science and technology	36	44	13	4	2	1	0	81	6	209
2014	Library services	25	47	11	17	0	0	0	72	17	16
2014	Administration and operations	34	42	14	6	3	0	0	77	9	581
2014	Human resources	47	32	11	8	1	1	0	79	9	138
2014	Financial management	39	37	13	8	1	1	1	78	9	129
2014	Procurement	65	22	0	13	0	0	0	87	13	18
2014	Information management	37	39	14	6	3	0	0	77	9	227
2014	Information technology	31	41	15	8	4	1	0	73	12	645
2014	Internal audit	18	82	0	0	0	0	0	100	0	13
2014	Evaluation	37	40	12	3	7	0	0	77	10	29
2014	Other services to the public	37	39	14	7	2	1	0	77	9	324
2014	None of the above	32	41	15	8	3	1	1	74	11	1161

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	41	8	9	1	0	0	82	10	113
2020	Communications or public affairs	41	38	14	5	2	0	0	79	7	110
2020	Access to information and privacy	51	21	19	9	0	0	0	72	9	36
2020	Security	69	15	16	0	0	0	0	84	0	18
2020	Science and technology	40	44	7	5	4	0	0	84	9	111
2020	Administration and operations	47	37	11	4	1	0	0	84	5	434
2020	Human resources	52	30	7	9	2	0	0	82	11	165
2020	Financial management	47	41	10	3	0	0	0	88	3	105
2020	Procurement	43	38	0	19	0	0	0	81	19	16
2020	Information management	47	38	9	6	1	0	0	84	7	127
2020	Information technology	44	41	9	5	1	0	0	85	6	502
2020	Internal audit	81	19	0	0	0	0	0	100	0	10
2020	Evaluation	48	40	8	0	4	0	0	88	4	25
2020	Data sciences	43	40	10	5	2	0	0	83	7	726
2020	Policy	60	36	3	0	0	0	0	97	0	30
2020	Project management	45	39	10	5	1	0	0	84	6	394
2020	Other services to the public	40	45	10	4	1	0	0	85	5	151
2020	None of the above	44	37	12	6	1	0	0	81	7	520
2019	Client contact centre	40	45	8	3	4	0	0	85	7	136
2019	Health care practitioners	45	37	18	0	0	0	0	82	0	16
2019	Communications or public affairs	51	38	8	2	1	0	0	89	3	111
2019	Access to information and privacy	59	25	14	2	0	0	0	84	2	37
2019	Security	61	27	13	0	0	0	0	87	0	15
2019	Science and technology	45	44	6	4	1	0	0	89	5	140
2019	Library services	46	54	0	0	0	0	0	100	0	11
2019	Administration and operations	40	39	11	5	4	0	0	79	9	399
2019	Human resources	44	40	6	6	4	0	0	84	9	140
2019	Financial management	42	49	5	3	1	1	0	91	4	121
2019	Procurement	45	37	6	12	0	0	0	82	12	16
2019	Information management	43	38	9	7	3	0	1	82	9	150
2019	Information technology	39	40	11	6	3	0	0	79	10	591
2019	Internal audit	41	39	10	9	0	0	0	80	9	10
2019	Evaluation	56	26	9	3	6	0	0	82	9	33
2019	Data sciences	45	39	10	4	2	0	0	84	6	763
2019	Policy	60	28	8	4	0	0	0	88	4	25
2019	Project management	40	38	13	7	2	0	0	78	9	406
2019	Other services to the public	40	36	14	7	3	0	0	76	10	165
2019	None of the above	39	42	12	4	3	0	0	81	7	561
2018	Client contact centre	40	45	9	2	4	0	0	86	5	130
2018	Communications or public affairs	39	40	11	8	2	0	0	79	10	91
2018	Access to information and privacy	53	38	0	8	0	0	0	92	8	23
2018	Science and technology	45	44	4	4	2	1	0	89	6	140
2018	Library services	44	56	0	0	0	0	0	100	0	13
2018	Administration and operations	38	42	11	7	2	0	0	79	9	377
2018	Human resources	47	37	9	4	2	0	0	85	6	135
2018	Financial management	41	49	7	1	2	0	0	90	3	109
2018	Information management	40	40	13	4	2	0	1	80	6	141
2018	Information technology	38	43	11	5	3	0	0	82	7	503
2018	Evaluation	46	47	0	7	0	0	0	93	7	29
2018	Data sciences	41	43	8	5	3	0	0	84	7	728
2018	Policy	45	31	17	7	0	0	0	76	7	29
2018	Project management	37	43	13	5	2	0	0	80	7	364
2018	Other services to the public	37	42	15	3	2	0	0	79	5	137
2018	None of the above	39	40	13	5	3	0	0	80	8	531
2017	Client contact centre	45	36	10	7	2	0	0	81	9	137
2017	Health care practitioners	32	58	10	0	0	0	0	90	0	11
2017	Communications or public affairs	50	41	4	4	1	0	0	91	5	100
2017	Access to information and privacy	47	41	8	4	0	0	0	88	4	25
2017	Science and technology	42	42	10	5	1	0	0	84	6	136
2017	Library services	77	23	0	0	0	0	0	100	0	13
2017	Administration and operations	42	37	12	5	3	0	0	79	9	441
2017	Human resources	40	44	6	7	3	0	0	84	10	158
2017	Financial management	49	38	9	2	1	1	0	88	3	122
2017	Procurement	57	37	6	0	0	0	0	94	0	16
2017	Information management	44	41	9	3	2	0	0	86	5	132
2017	Information technology	43	41	10	5	2	0	0	84	6	585
2017	Internal audit	20	50	10	21	0	0	0	70	21	10
2017	Evaluation	43	48	9	0	0	0	0	91	0	35
2017	Data sciences	44	40	8	4	4	0	0	85	8	674
2017	Policy	42	40	7	10	0	0	0	82	10	28
2017	Project management	40	45	8	4	3	0	0	85	6	438
2017	Other services to the public	43	39	13	3	1	0	0	83	4	135
2017	None of the above	41	39	11	6	3	0	0	81	8	875
2014	Client contact centre	37	47	8	5	1	1	1	85	6	174
2014	Health care practitioners	52	21	13	0	0	0	14	84	0	13
2014	Communications or public affairs	46	38	9	6	1	0	0	84	7	88
2014	Access to information and privacy	42	29	21	0	8	0	0	71	8	40
2014	Science and technology	41	46	6	5	1	1	0	88	6	209
2014	Library services	42	29	16	12	0	0	0	72	12	16
2014	Administration and operations	38	40	13	7	2	0	0	78	9	581
2014	Human resources	45	41	11	3	1	0	0	86	3	138
2014	Financial management	42	38	13	6	2	0	0	80	8	129
2014	Procurement	54	27	12	6	0	0	0	82	6	18
2014	Information management	42	44	8	5	2	0	0	85	7	227
2014	Information technology	35	46	11	6	2	0	0	81	8	644
2014	Internal audit	48	46	7	0	0	0	0	93	0	13
2014	Evaluation	27	53	7	13	0	0	0	80	13	29
2014	Other services to the public	38	43	10	5	3	0	0	81	9	324
2014	None of the above	34	43	14	5	3	0	0	78	8	1160

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	33	9	7	10	0	0	74	16	113
2020	Communications or public affairs	28	40	15	11	6	0	0	69	16	110
2020	Access to information and privacy	39	31	14	10	3	3	0	72	13	36
2020	Security	32	31	21	5	11	0	0	63	16	18
2020	Science and technology	37	37	14	10	2	0	0	74	12	111
2020	Administration and operations	40	32	13	7	6	0	0	73	14	436
2020	Human resources	32	25	20	13	10	0	0	57	23	166
2020	Financial management	32	34	18	12	4	1	0	66	15	105
2020	Procurement	43	32	6	12	6	0	0	75	19	16
2020	Information management	39	37	12	7	4	1	1	76	12	127
2020	Information technology	41	32	16	6	5	0	0	74	11	501
2020	Internal audit	60	40	0	0	0	0	0	100	0	10
2020	Evaluation	48	32	12	4	4	0	0	80	8	25
2020	Data sciences	37	36	17	6	4	0	0	73	10	726
2020	Policy	47	34	10	3	7	0	0	80	10	30
2020	Project management	23	27	26	15	9	0	0	50	24	394
2020	Other services to the public	34	37	14	11	3	0	0	71	14	150
2020	None of the above	41	31	15	7	5	0	0	72	12	521
2019	Client contact centre	56	25	12	2	3	0	2	82	5	136
2019	Health care practitioners	70	18	12	0	0	0	0	88	0	16
2019	Communications or public affairs	56	24	15	3	3	0	0	79	6	112
2019	Access to information and privacy	54	30	5	3	8	0	0	84	11	37
2019	Security	28	39	14	19	0	0	0	67	19	15
2019	Science and technology	44	34	10	7	4	0	1	78	11	139
2019	Library services	68	8	25	0	0	0	0	75	0	11
2019	Administration and operations	52	32	8	5	3	0	0	84	8	398
2019	Human resources	34	31	18	9	9	0	0	64	18	140
2019	Financial management	43	42	10	4	0	0	0	85	4	119
2019	Procurement	31	51	0	13	6	0	0	81	19	16
2019	Information management	55	29	12	1	1	0	1	85	3	149
2019	Information technology	45	33	12	5	4	1	0	79	9	589
2019	Internal audit	61	30	9	0	0	0	0	91	0	10
2019	Evaluation	61	24	15	0	0	0	0	85	0	33
2019	Data sciences	52	31	11	4	2	0	0	84	6	760
2019	Policy	28	44	16	8	4	0	0	72	12	25
2019	Project management	28	34	22	10	6	0	0	62	16	401
2019	Other services to the public	50	32	12	4	2	0	0	82	6	165
2019	None of the above	48	29	14	5	3	0	1	78	8	559
2018	Client contact centre	58	25	10	5	2	0	1	84	6	129
2018	Communications or public affairs	62	20	10	6	2	0	0	82	8	93
2018	Access to information and privacy	55	30	7	8	0	0	0	85	8	23
2018	Science and technology	47	29	14	7	3	1	0	77	9	140
2018	Library services	76	17	0	0	0	0	7	100	0	13
2018	Administration and operations	55	27	9	7	2	0	0	82	9	378
2018	Human resources	28	31	21	13	6	0	1	60	19	137
2018	Financial management	40	38	14	5	2	0	1	79	7	108
2018	Information management	51	30	13	4	1	0	1	82	5	141
2018	Information technology	45	35	12	4	3	1	0	81	7	504
2018	Evaluation	51	28	17	3	0	0	0	80	3	29
2018	Data sciences	48	32	11	5	3	0	0	81	8	725
2018	Policy	45	28	0	24	0	0	3	75	25	29
2018	Project management	31	31	22	11	6	0	0	62	16	366
2018	Other services to the public	46	31	16	5	2	0	0	77	7	137
2018	None of the above	47	30	13	5	4	0	0	78	9	530
2017	Client contact centre	56	29	7	3	1	0	4	88	5	138
2017	Health care practitioners	71	29	0	0	0	0	0	100	0	11
2017	Communications or public affairs	42	40	12	4	2	0	0	82	6	102
2017	Access to information and privacy	47	26	19	9	0	0	0	72	9	25
2017	Science and technology	38	41	11	6	3	0	1	79	9	136
2017	Library services	61	25	14	0	0	0	0	86	0	13
2017	Administration and operations	49	33	9	4	3	1	1	83	7	441
2017	Human resources	25	33	17	15	7	1	1	60	23	158
2017	Financial management	45	39	9	4	2	1	0	85	6	122
2017	Procurement	45	37	6	12	0	0	0	82	12	16
2017	Information management	56	33	6	3	1	0	2	90	4	133
2017	Information technology	48	33	10	4	3	0	1	83	7	586
2017	Internal audit	59	30	0	11	0	0	0	89	11	10
2017	Evaluation	50	41	6	3	0	0	0	91	3	35
2017	Data sciences	49	33	11	4	3	0	0	82	7	676
2017	Policy	43	26	13	7	11	0	0	69	17	28
2017	Project management	31	38	19	9	4	0	0	68	13	438
2017	Other services to the public	47	37	7	5	2	1	1	86	8	136
2017	None of the above	46	35	10	5	2	0	1	83	8	877
2014	Client contact centre	46	39	9	5	1	0	0	85	6	174
2014	Health care practitioners	87	7	7	0	0	0	0	93	0	13
2014	Communications or public affairs	64	19	9	5	3	0	0	82	9	89
2014	Access to information and privacy	63	20	10	3	3	0	2	85	5	40
2014	Science and technology	42	36	11	5	4	0	0	79	9	208
2014	Library services	31	35	17	0	5	0	11	74	6	16
2014	Administration and operations	49	33	11	4	2	0	0	82	7	581
2014	Human resources	34	40	16	6	3	1	0	75	9	138
2014	Financial management	43	37	14	3	3	0	0	80	6	129
2014	Procurement	47	42	6	5	0	0	0	89	5	18
2014	Information management	47	35	11	5	2	0	0	83	7	227
2014	Information technology	43	35	15	5	2	0	0	78	7	645
2014	Internal audit	81	12	7	0	0	0	0	93	0	13
2014	Evaluation	63	27	10	0	0	0	0	90	0	29
2014	Other services to the public	45	36	10	5	3	0	0	81	8	324
2014	None of the above	42	35	14	5	2	0	0	78	8	1161

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	19	41	19	8	1	1	27	31	113
2020	Communications or public affairs	16	25	38	15	5	0	1	21	42	109
2020	Access to information and privacy	6	22	34	28	11	0	0	39	28	36
2020	Security	11	10	47	5	21	6	0	27	23	18
2020	Science and technology	9	19	39	21	10	0	3	31	29	112
2020	Administration and operations	8	20	34	24	13	1	1	37	28	433
2020	Human resources	17	26	29	17	10	1	1	28	44	166
2020	Financial management	7	15	35	31	8	4	1	41	23	105
2020	Procurement	11	31	32	6	20	0	0	26	42	16
2020	Information management	5	22	43	20	9	1	1	30	27	128
2020	Information technology	9	21	39	20	7	0	2	28	32	500
2020	Internal audit	0	0	29	61	10	0	0	71	0	10
2020	Evaluation	4	12	36	32	16	0	0	48	16	25
2020	Data sciences	6	18	36	28	11	0	0	40	24	726
2020	Policy	7	17	50	20	3	0	3	24	24	30
2020	Project management	8	30	40	18	4	0	0	22	38	393
2020	Other services to the public	5	19	38	26	10	1	2	37	24	151
2020	None of the above	6	20	37	21	14	1	1	36	27	519
2019	Client contact centre	9	19	31	22	15	2	1	38	29	136
2019	Health care practitioners	6	18	51	6	18	0	0	24	24	16
2019	Communications or public affairs	13	19	30	28	9	0	0	38	33	111
2019	Access to information and privacy	11	8	32	32	14	0	3	47	20	37
2019	Security	13	14	49	24	0	0	0	24	27	15
2019	Science and technology	10	19	42	22	7	1	0	30	29	141
2019	Library services	0	8	8	44	28	12	0	82	9	11
2019	Administration and operations	6	17	40	23	11	0	2	35	24	396
2019	Human resources	15	31	33	15	6	0	1	21	46	140
2019	Financial management	3	22	32	31	10	1	1	41	26	121
2019	Procurement	19	19	25	19	18	0	0	37	38	16
2019	Information management	5	24	33	23	13	1	2	37	30	149
2019	Information technology	12	25	37	17	9	0	1	25	38	589
2019	Internal audit	0	0	39	19	41	0	0	61	0	10
2019	Evaluation	9	15	24	31	18	0	3	51	25	33
2019	Data sciences	5	18	35	27	13	1	1	41	23	762
2019	Policy	4	24	52	16	4	0	0	20	28	25
2019	Project management	11	29	36	17	6	0	0	24	40	405
2019	Other services to the public	8	16	43	21	11	0	2	32	24	166
2019	None of the above	7	19	31	25	16	0	3	42	27	560
2018	Client contact centre	9	25	33	22	9	1	1	31	35	130
2018	Communications or public affairs	9	19	34	21	14	0	4	35	30	93
2018	Access to information and privacy	0	13	40	29	18	0	0	47	13	23
2018	Science and technology	4	16	38	28	11	1	1	40	21	138
2018	Library services	0	0	30	24	29	0	17	64	0	13
2018	Administration and operations	6	20	33	27	12	1	1	40	26	377
2018	Human resources	10	28	34	18	9	1	0	28	38	137
2018	Financial management	5	18	45	26	5	0	1	31	23	109
2018	Information management	5	21	35	24	11	2	1	37	26	140
2018	Information technology	10	23	34	22	7	1	2	30	34	506
2018	Evaluation	7	21	44	20	8	0	0	28	28	29
2018	Data sciences	4	16	35	29	13	1	2	43	21	727
2018	Policy	10	17	34	10	17	7	3	31	31	29
2018	Project management	11	27	39	18	5	0	0	23	38	364
2018	Other services to the public	7	13	41	24	11	1	3	37	20	136
2018	None of the above	7	21	34	24	11	1	2	36	29	529
2017	Client contact centre	6	17	33	23	16	0	5	41	24	137
2017	Health care practitioners	0	10	44	20	11	8	8	36	12	11
2017	Communications or public affairs	7	19	40	20	12	2	0	33	27	102
2017	Access to information and privacy	3	21	32	28	3	0	13	36	28	25
2017	Science and technology	5	21	39	24	10	1	1	34	27	136
2017	Library services	0	14	16	18	37	7	9	65	17	13
2017	Administration and operations	6	16	36	21	16	2	4	39	23	436
2017	Human resources	12	28	34	15	9	1	1	24	41	158
2017	Financial management	3	13	34	30	13	2	5	46	18	122
2017	Procurement	0	26	39	15	13	0	7	30	28	15
2017	Information management	1	14	35	30	17	1	2	48	15	133
2017	Information technology	11	21	37	18	9	1	3	28	33	582
2017	Internal audit	11	30	21	29	10	0	0	39	40	10
2017	Evaluation	3	9	34	43	9	0	3	53	12	35
2017	Data sciences	4	14	35	30	13	1	3	45	19	671
2017	Policy	3	18	34	27	17	0	0	45	21	28
2017	Project management	7	27	34	22	8	0	1	31	34	437
2017	Other services to the public	8	14	31	21	17	3	6	42	24	135
2017	None of the above	5	16	36	23	13	2	5	38	23	870
2014	Client contact centre	7	29	29	18	12	2	3	32	37	174
2014	Health care practitioners	0	15	20	52	0	0	14	60	17	13
2014	Communications or public affairs	5	15	45	24	9	0	2	33	20	89
2014	Access to information and privacy	2	25	25	17	21	2	7	42	30	40
2014	Science and technology	2	15	40	25	14	1	2	41	18	207
2014	Library services	0	29	29	25	5	0	11	34	33	16
2014	Administration and operations	6	21	38	23	9	1	2	33	28	580
2014	Human resources	7	27	42	16	5	1	2	21	35	138
2014	Financial management	4	18	37	28	10	0	4	39	23	129
2014	Procurement	5	35	27	17	15	0	0	32	41	18
2014	Information management	8	18	37	24	11	1	1	35	27	225
2014	Information technology	8	26	39	15	6	2	4	23	36	644
2014	Internal audit	0	7	49	44	0	0	0	44	7	13
2014	Evaluation	10	13	27	37	12	0	0	50	24	29
2014	Other services to the public	5	13	40	28	12	1	2	41	18	324
2014	None of the above	5	21	36	25	10	1	2	36	27	1158

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	12	22	32	23	5	1	58	18	112
2020	Communications or public affairs	10	16	28	28	13	4	0	43	27	110
2020	Access to information and privacy	6	6	30	26	32	0	0	58	11	36
2020	Security	0	0	23	27	31	19	0	71	0	18
2020	Science and technology	7	9	17	41	18	4	3	64	17	111
2020	Administration and operations	3	9	20	35	29	3	1	67	12	435
2020	Human resources	6	12	20	30	24	5	3	59	19	166
2020	Financial management	1	5	18	38	31	4	3	74	6	105
2020	Procurement	0	6	30	25	33	6	0	62	6	16
2020	Information management	3	9	24	40	22	1	1	63	12	128
2020	Information technology	6	11	23	30	24	3	3	57	18	499
2020	Internal audit	0	0	29	50	21	0	0	71	0	10
2020	Evaluation	0	4	20	48	28	0	0	76	4	25
2020	Data sciences	2	10	21	37	27	2	1	66	13	728
2020	Policy	7	7	17	40	23	0	7	68	14	30
2020	Project management	2	16	27	35	18	1	1	54	18	391
2020	Other services to the public	2	8	25	39	21	3	2	63	11	150
2020	None of the above	3	9	22	33	27	4	2	64	13	516
2019	Client contact centre	6	8	29	25	27	5	1	55	14	134
2019	Health care practitioners	18	31	33	12	0	0	6	13	52	16
2019	Communications or public affairs	4	14	27	30	23	1	3	55	18	111
2019	Access to information and privacy	3	6	26	36	24	3	3	63	9	37
2019	Security	7	20	20	28	18	7	0	50	29	15
2019	Science and technology	9	13	30	25	20	1	3	46	22	140
2019	Library services	0	8	0	26	66	0	0	92	8	11
2019	Administration and operations	2	9	29	33	20	3	3	58	12	396
2019	Human resources	7	16	28	29	15	2	2	46	25	139
2019	Financial management	4	6	26	40	23	1	1	64	9	121
2019	Procurement	14	0	40	27	19	0	0	47	14	15
2019	Information management	3	15	25	30	24	1	2	56	19	150
2019	Information technology	7	17	27	26	20	3	2	48	24	584
2019	Internal audit	0	10	20	19	51	0	0	70	10	10
2019	Evaluation	6	6	21	24	38	0	6	65	13	33
2019	Data sciences	4	11	20	33	27	3	2	62	16	762
2019	Policy	4	12	24	24	36	0	0	60	16	25
2019	Project management	7	17	28	30	15	1	0	46	25	403
2019	Other services to the public	3	14	26	31	21	2	2	54	18	166
2019	None of the above	5	13	24	28	24	3	3	56	19	561
2018	Client contact centre	7	14	18	32	23	5	2	59	22	129
2018	Communications or public affairs	2	17	26	20	33	0	2	54	19	92
2018	Access to information and privacy	0	12	25	30	32	0	0	62	12	23
2018	Science and technology	3	10	28	34	19	4	1	56	14	139
2018	Library services	0	7	10	31	45	0	7	82	7	13
2018	Administration and operations	3	8	24	35	26	2	3	64	11	375
2018	Human resources	6	20	20	35	15	4	1	52	27	137
2018	Financial management	2	12	24	42	19	2	0	62	14	108
2018	Information management	0	12	21	34	29	3	1	66	12	140
2018	Information technology	5	15	26	30	19	3	3	52	20	503
2018	Evaluation	10	17	21	20	25	7	0	49	29	29
2018	Data sciences	3	8	25	31	28	4	2	63	11	720
2018	Policy	3	10	10	31	35	10	0	73	15	29
2018	Project management	4	12	31	37	15	1	0	53	17	362
2018	Other services to the public	3	12	22	33	23	3	3	61	16	136
2018	None of the above	4	10	21	35	23	4	4	63	14	529
2017	Client contact centre	7	9	21	27	24	7	6	58	19	137
2017	Health care practitioners	8	17	30	29	8	8	0	40	27	11
2017	Communications or public affairs	4	3	34	36	23	0	0	59	7	102
2017	Access to information and privacy	3	7	12	37	20	5	17	72	13	25
2017	Science and technology	3	11	24	39	17	4	2	59	15	136
2017	Library services	0	0	7	25	44	7	18	91	0	13
2017	Administration and operations	5	9	22	29	24	4	8	60	15	437
2017	Human resources	5	18	28	26	19	2	2	47	24	158
2017	Financial management	3	4	31	30	24	2	6	59	7	122
2017	Procurement	7	0	13	20	48	0	13	77	8	15
2017	Information management	3	2	21	32	33	4	5	71	6	133
2017	Information technology	6	12	27	28	19	3	6	51	19	579
2017	Internal audit	0	21	40	29	11	0	0	39	21	10
2017	Evaluation	0	6	20	27	39	0	9	72	6	35
2017	Data sciences	2	6	23	34	28	2	4	66	9	667
2017	Policy	4	0	29	36	27	4	0	65	4	28
2017	Project management	5	13	27	32	20	1	3	54	19	435
2017	Other services to the public	3	13	22	31	21	2	7	58	18	135
2017	None of the above	4	8	22	30	23	5	8	61	14	866
2014	Client contact centre	6	12	29	28	15	7	3	47	20	173
2014	Health care practitioners	0	8	21	13	30	13	14	60	11	13
2014	Communications or public affairs	3	5	26	39	25	0	2	65	9	89
2014	Access to information and privacy	5	10	20	32	22	5	7	61	17	40
2014	Science and technology	2	9	24	33	22	5	4	61	13	206
2014	Library services	0	11	41	31	5	0	11	41	12	16
2014	Administration and operations	5	11	32	28	15	4	5	48	17	580
2014	Human resources	4	15	28	25	19	4	4	49	21	136
2014	Financial management	3	10	26	30	25	1	5	59	14	127
2014	Procurement	11	0	34	33	16	5	0	52	12	18
2014	Information management	3	13	32	23	22	4	3	48	17	227
2014	Information technology	5	16	29	28	12	6	5	45	23	643
2014	Internal audit	0	0	20	62	7	11	0	77	0	13
2014	Evaluation	0	10	30	23	33	3	0	58	10	29
2014	Other services to the public	4	8	28	34	21	2	3	58	13	324
2014	None of the above	5	13	27	31	18	3	4	52	19	1152

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	14	35	22	14	1	5	38	25	113
2020	Communications or public affairs	23	25	27	16	5	2	2	22	50	110
2020	Access to information and privacy	11	17	34	22	11	4	0	35	30	36
2020	Security	6	18	10	21	26	13	5	58	30	18
2020	Science and technology	5	24	38	23	5	1	3	29	31	112
2020	Administration and operations	6	15	32	25	15	4	3	44	22	435
2020	Human resources	9	21	32	22	11	2	1	35	32	164
2020	Financial management	0	14	37	27	13	8	2	44	16	105
2020	Procurement	29	26	26	13	6	0	0	19	55	16
2020	Information management	6	17	32	25	15	2	2	42	24	128
2020	Information technology	8	17	34	22	13	3	3	37	27	499
2020	Internal audit	0	10	10	71	10	0	0	80	10	10
2020	Evaluation	4	12	16	44	20	4	0	67	17	25
2020	Data sciences	8	19	32	23	14	1	2	38	29	726
2020	Policy	10	20	37	16	10	0	7	28	32	30
2020	Project management	14	29	30	19	6	1	2	25	44	392
2020	Other services to the public	5	22	36	18	13	3	3	34	29	151
2020	None of the above	11	20	30	19	14	3	3	35	33	518
2019	Client contact centre	7	19	32	16	17	8	1	36	29	136
2019	Health care practitioners	21	30	19	18	0	12	0	21	58	16
2019	Communications or public affairs	16	25	29	18	10	2	1	29	42	111
2019	Access to information and privacy	5	22	24	20	23	3	3	45	29	36
2019	Security	7	29	45	13	7	0	0	19	36	15
2019	Science and technology	12	21	38	14	12	3	1	27	34	139
2019	Library services	0	8	26	9	45	12	0	62	9	11
2019	Administration and operations	9	16	34	20	15	2	4	37	27	398
2019	Human resources	11	24	36	18	8	2	1	27	36	140
2019	Financial management	6	15	27	35	13	2	2	50	21	121
2019	Procurement	6	26	56	6	6	0	0	12	32	16
2019	Information management	4	20	31	26	12	3	4	41	26	150
2019	Information technology	10	21	30	22	10	5	2	34	33	588
2019	Internal audit	9	9	30	20	31	0	0	51	19	10
2019	Evaluation	15	6	18	17	33	3	9	56	24	33
2019	Data sciences	9	18	31	24	14	3	2	39	29	762
2019	Policy	12	16	36	24	12	0	0	36	28	25
2019	Project management	10	34	32	16	6	1	0	23	44	403
2019	Other services to the public	8	19	34	22	11	1	5	35	28	165
2019	None of the above	10	17	30	22	14	3	4	39	29	560
2018	Client contact centre	14	18	29	18	10	7	4	31	36	130
2018	Communications or public affairs	14	26	31	12	12	1	4	25	42	92
2018	Access to information and privacy	4	31	30	17	12	0	5	31	37	23
2018	Science and technology	7	25	37	14	12	3	1	27	34	139
2018	Library services	0	0	21	24	38	0	17	75	0	13
2018	Administration and operations	6	20	32	20	15	2	4	38	27	374
2018	Human resources	13	25	31	20	9	1	1	29	39	137
2018	Financial management	5	17	37	30	9	1	1	40	22	108
2018	Information management	4	17	36	23	13	4	3	38	23	141
2018	Information technology	10	25	31	20	9	2	3	30	37	507
2018	Evaluation	10	20	45	7	11	3	4	19	33	29
2018	Data sciences	8	18	33	23	13	3	3	37	28	724
2018	Policy	7	14	35	17	21	7	0	41	22	29
2018	Project management	14	26	37	17	4	1	0	22	40	365
2018	Other services to the public	7	20	32	17	16	4	5	35	30	137
2018	None of the above	11	17	29	22	13	4	4	38	31	530
2017	Client contact centre	8	17	27	17	18	4	9	41	28	136
2017	Health care practitioners	0	17	45	0	11	19	8	15	24	11
2017	Communications or public affairs	13	21	29	22	11	0	3	35	35	102
2017	Access to information and privacy	3	16	35	20	9	8	9	35	23	25
2017	Science and technology	9	18	31	27	9	3	2	38	29	136
2017	Library services	0	14	14	27	25	7	14	65	18	13
2017	Administration and operations	7	17	32	18	17	4	6	38	26	436
2017	Human resources	6	22	35	20	12	2	3	34	29	158
2017	Financial management	2	14	34	31	9	2	8	45	17	122
2017	Procurement	12	32	31	6	6	6	6	14	51	16
2017	Information management	5	18	27	25	13	4	9	43	26	132
2017	Information technology	13	17	34	17	12	2	6	32	32	581
2017	Internal audit	0	0	50	30	10	0	9	45	0	10
2017	Evaluation	0	12	30	29	24	3	3	56	12	35
2017	Data sciences	6	16	31	25	15	3	4	43	24	671
2017	Policy	11	15	39	25	6	4	0	33	27	28
2017	Project management	13	26	29	18	10	1	2	29	41	435
2017	Other services to the public	6	17	31	20	14	4	7	39	25	135
2017	None of the above	8	17	30	20	14	4	7	38	28	867
2014	Client contact centre	8	24	29	18	13	2	5	34	35	173
2014	Health care practitioners	7	15	51	8	7	0	14	17	25	13
2014	Communications or public affairs	18	31	31	9	7	1	3	16	51	89
2014	Access to information and privacy	5	15	32	22	12	5	10	40	23	40
2014	Science and technology	7	19	38	13	13	3	6	29	29	208
2014	Library services	18	28	24	18	0	0	11	21	53	16
2014	Administration and operations	12	25	30	16	10	2	5	28	40	579
2014	Human resources	11	33	33	11	9	1	1	21	46	137
2014	Financial management	10	21	31	24	11	1	2	36	32	129
2014	Procurement	17	55	16	6	5	0	0	11	73	18
2014	Information management	7	20	33	22	14	1	3	38	28	225
2014	Information technology	15	22	31	17	7	3	5	27	40	643
2014	Internal audit	0	31	27	31	0	11	0	35	35	13
2014	Evaluation	3	20	24	30	12	3	7	47	26	29
2014	Other services to the public	10	19	35	19	13	2	3	33	30	324
2014	None of the above	12	22	31	19	10	2	5	31	37	1156

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	5	12	28	31	24	0	1	56	17	112
2020	Communications or public affairs	20	20	30	21	8	1	0	29	40	110
2020	Access to information and privacy	8	11	22	40	19	0	0	59	20	36
2020	Security	6	18	15	23	37	0	0	60	24	18
2020	Science and technology	4	16	36	26	16	0	3	43	20	111
2020	Administration and operations	4	14	28	29	23	1	1	53	18	434
2020	Human resources	8	18	31	20	21	2	0	41	27	166
2020	Financial management	3	10	35	28	23	1	1	51	13	105
2020	Procurement	29	19	25	13	13	0	0	26	48	16
2020	Information management	2	11	26	41	17	1	1	60	13	128
2020	Information technology	7	15	25	28	21	2	2	51	23	497
2020	Internal audit	0	0	19	71	10	0	0	81	0	10
2020	Evaluation	0	4	24	56	16	0	0	72	4	25
2020	Data sciences	5	12	29	32	22	0	1	54	17	726
2020	Policy	7	10	42	28	10	0	3	39	18	29
2020	Project management	7	20	36	26	9	1	1	35	28	390
2020	Other services to the public	5	12	31	31	17	2	2	51	17	150
2020	None of the above	7	12	27	30	21	1	2	52	20	517
2019	Client contact centre	3	8	26	32	25	3	3	61	11	133
2019	Health care practitioners	6	6	30	25	27	6	0	55	13	16
2019	Communications or public affairs	8	23	37	19	13	0	0	32	31	109
2019	Access to information and privacy	5	3	11	49	30	0	3	81	8	37
2019	Security	0	7	40	46	7	0	0	53	7	15
2019	Science and technology	7	9	31	33	19	1	1	52	16	141
2019	Library services	0	0	0	83	17	0	0	100	0	11
2019	Administration and operations	3	10	30	35	20	1	2	56	13	395
2019	Human resources	8	15	39	24	13	1	1	38	23	138
2019	Financial management	1	4	35	34	25	1	2	60	5	121
2019	Procurement	13	7	40	32	7	0	0	40	20	15
2019	Information management	2	11	29	26	29	1	2	57	14	150
2019	Information technology	7	12	30	30	18	1	1	49	20	585
2019	Internal audit	0	9	31	49	10	0	0	60	9	10
2019	Evaluation	3	3	27	30	32	0	6	65	6	33
2019	Data sciences	3	7	29	32	26	1	1	60	10	761
2019	Policy	0	16	36	24	24	0	0	48	16	25
2019	Project management	7	20	39	24	9	0	0	33	27	402
2019	Other services to the public	3	6	28	40	20	1	3	61	10	166
2019	None of the above	5	10	31	26	24	1	3	52	16	559
2018	Client contact centre	6	16	19	38	19	1	1	58	23	127
2018	Communications or public affairs	10	12	41	19	17	0	1	37	22	92
2018	Access to information and privacy	0	16	25	36	23	0	0	59	16	23
2018	Science and technology	1	11	32	35	20	1	1	56	11	139
2018	Library services	0	0	13	24	45	0	17	84	0	13
2018	Administration and operations	1	9	30	34	24	1	2	59	11	376
2018	Human resources	8	16	34	26	14	0	1	40	25	136
2018	Financial management	0	9	37	39	15	0	0	54	9	108
2018	Information management	3	7	24	38	23	3	1	64	11	141
2018	Information technology	6	15	34	24	17	1	2	43	22	506
2018	Evaluation	7	7	36	20	30	0	0	49	15	29
2018	Data sciences	4	8	28	34	22	1	2	58	13	723
2018	Policy	7	10	31	24	21	7	0	48	19	29
2018	Project management	5	20	42	25	7	0	0	32	26	364
2018	Other services to the public	3	10	34	25	24	1	3	51	13	135
2018	None of the above	4	13	26	33	20	1	2	55	18	528
2017	Client contact centre	4	8	26	27	28	2	6	59	13	136
2017	Health care practitioners	0	0	8	48	29	8	8	91	0	11
2017	Communications or public affairs	5	13	43	24	15	0	0	39	18	102
2017	Access to information and privacy	0	4	15	39	24	5	13	77	5	25
2017	Science and technology	7	9	38	28	16	0	3	45	16	135
2017	Library services	0	7	16	23	47	7	0	76	7	13
2017	Administration and operations	2	7	30	29	25	2	5	58	10	431
2017	Human resources	6	15	34	27	15	1	3	44	22	155
2017	Financial management	0	10	30	32	20	2	7	57	11	122
2017	Procurement	13	20	35	20	13	0	0	33	33	15
2017	Information management	1	3	26	39	25	1	4	68	4	133
2017	Information technology	6	13	34	27	15	1	3	44	20	581
2017	Internal audit	20	11	20	30	20	0	0	50	30	10
2017	Evaluation	0	6	18	35	39	0	3	76	6	35
2017	Data sciences	3	9	29	33	22	1	2	57	13	670
2017	Policy	4	4	33	38	18	4	0	57	8	27
2017	Project management	6	20	31	31	10	0	1	42	27	434
2017	Other services to the public	2	6	29	35	21	1	6	61	8	135
2017	None of the above	4	10	31	29	19	2	5	52	15	867
2014	Client contact centre	2	16	29	34	16	1	3	52	18	174
2014	Health care practitioners	0	0	13	53	13	0	20	83	0	13
2014	Communications or public affairs	3	16	36	33	10	0	2	44	19	89
2014	Access to information and privacy	3	8	22	27	32	2	7	65	11	40
2014	Science and technology	5	10	36	28	19	0	2	48	15	207
2014	Library services	0	6	16	49	17	0	11	74	7	16
2014	Administration and operations	2	10	35	32	16	1	4	50	13	579
2014	Human resources	2	17	40	29	11	1	1	40	19	137
2014	Financial management	6	5	32	39	16	0	2	56	11	129
2014	Procurement	16	5	33	34	11	0	0	45	21	18
2014	Information management	3	12	28	32	23	0	3	57	15	226
2014	Information technology	7	16	35	24	12	3	4	38	24	641
2014	Internal audit	0	0	37	51	11	0	0	63	0	13
2014	Evaluation	3	0	30	44	23	0	0	67	3	29
2014	Other services to the public	4	8	31	34	21	1	1	56	12	323
2014	None of the above	4	13	30	32	17	1	3	51	18	1150

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	12	27	25	15	2	2	42	29	113
2020	Communications or public affairs	23	18	26	19	9	2	3	29	43	108
2020	Access to information and privacy	17	8	17	34	21	3	0	57	26	36
2020	Security	11	13	23	10	31	6	5	46	27	18
2020	Science and technology	11	26	28	18	14	0	3	33	38	112
2020	Administration and operations	10	12	33	22	21	1	2	44	22	436
2020	Human resources	12	23	25	18	17	3	2	37	37	166
2020	Financial management	9	17	20	28	25	1	0	53	26	105
2020	Procurement	25	19	19	24	13	0	0	37	44	16
2020	Information management	10	17	29	26	14	1	3	41	28	128
2020	Information technology	12	19	27	21	17	1	3	40	32	499
2020	Internal audit	0	19	21	50	10	0	0	60	19	10
2020	Evaluation	0	24	20	28	28	0	0	56	24	25
2020	Data sciences	10	19	26	22	19	1	2	43	31	728
2020	Policy	13	20	23	23	16	0	3	41	35	30
2020	Project management	16	33	22	20	8	1	1	28	50	391
2020	Other services to the public	13	19	30	19	13	3	3	34	34	151
2020	None of the above	13	18	24	23	17	1	3	42	33	520
2019	Client contact centre	7	21	19	26	22	1	2	51	30	137
2019	Health care practitioners	18	12	25	24	14	6	0	41	32	16
2019	Communications or public affairs	12	20	29	16	17	3	2	35	34	111
2019	Access to information and privacy	11	8	22	24	32	0	3	58	19	37
2019	Security	0	27	33	35	5	0	0	40	27	15
2019	Science and technology	13	23	25	22	14	2	1	37	37	141
2019	Library services	17	16	26	9	33	0	0	42	32	11
2019	Administration and operations	6	17	28	24	18	2	4	45	25	397
2019	Human resources	16	22	20	25	13	1	4	40	40	140
2019	Financial management	4	11	24	36	23	2	1	60	15	120
2019	Procurement	6	7	33	37	18	0	0	55	13	16
2019	Information management	8	17	28	24	18	3	3	44	26	150
2019	Information technology	13	18	28	20	17	1	2	38	32	586
2019	Internal audit	0	9	21	40	30	0	0	70	9	10
2019	Evaluation	9	9	21	21	26	0	15	54	21	33
2019	Data sciences	9	17	24	25	21	1	3	48	27	762
2019	Policy	16	12	36	16	16	0	4	33	29	25
2019	Project management	16	27	29	17	9	0	1	27	43	404
2019	Other services to the public	9	17	33	19	18	0	4	39	27	165
2019	None of the above	11	20	24	19	20	2	4	41	33	560
2018	Client contact centre	9	19	25	26	18	1	2	45	29	129
2018	Communications or public affairs	17	18	26	21	14	2	2	36	37	92
2018	Access to information and privacy	8	9	21	23	34	0	4	60	18	23
2018	Science and technology	4	24	30	26	13	1	1	40	29	139
2018	Library services	20	7	21	10	25	0	17	43	32	13
2018	Administration and operations	6	15	29	26	19	1	3	47	23	376
2018	Human resources	16	27	21	23	10	1	1	34	45	136
2018	Financial management	8	14	29	34	13	0	2	48	22	109
2018	Information management	10	16	27	20	21	1	3	43	28	141
2018	Information technology	12	23	27	20	14	2	3	35	37	506
2018	Evaluation	10	24	27	14	21	5	0	37	35	29
2018	Data sciences	8	18	26	23	19	2	3	44	28	724
2018	Policy	7	17	31	10	28	7	0	41	26	29
2018	Project management	15	32	30	16	5	0	1	22	48	363
2018	Other services to the public	14	18	27	19	17	1	5	38	33	135
2018	None of the above	11	22	21	23	16	3	4	42	36	528
2017	Client contact centre	11	14	21	21	24	1	9	50	27	137
2017	Health care practitioners	0	27	42	31	0	0	0	31	27	11
2017	Communications or public affairs	12	18	35	14	17	1	2	32	31	102
2017	Access to information and privacy	10	0	20	20	32	8	9	63	12	25
2017	Science and technology	9	22	39	14	11	2	2	27	33	135
2017	Library services	14	16	16	0	41	14	0	47	35	13
2017	Administration and operations	7	13	29	21	20	2	6	45	23	435
2017	Human resources	13	25	26	21	11	1	3	34	40	157
2017	Financial management	2	12	29	27	24	1	5	54	15	122
2017	Procurement	0	7	48	20	20	0	7	42	7	15
2017	Information management	6	12	32	20	22	1	6	45	20	133
2017	Information technology	11	20	30	19	13	3	4	34	34	582
2017	Internal audit	21	0	19	39	10	11	0	55	24	10
2017	Evaluation	0	15	32	15	32	3	3	51	16	35
2017	Data sciences	7	19	26	23	19	2	5	44	28	668
2017	Policy	0	28	21	37	7	7	0	47	30	28
2017	Project management	16	28	27	17	10	1	2	27	45	436
2017	Other services to the public	11	11	29	19	21	4	5	44	24	135
2017	None of the above	9	21	27	17	16	3	6	37	33	871
2014	Client contact centre	7	25	29	19	14	3	3	35	34	174
2014	Health care practitioners	0	21	36	23	7	0	14	34	25	13
2014	Communications or public affairs	9	21	30	31	5	1	2	38	31	89
2014	Access to information and privacy	10	12	16	28	27	2	5	60	24	39
2014	Science and technology	10	21	32	22	11	3	2	34	32	206
2014	Library services	23	29	31	0	5	0	11	6	59	16
2014	Administration and operations	13	21	30	17	14	1	4	33	36	579
2014	Human resources	14	26	33	11	11	1	3	23	43	138
2014	Financial management	5	14	32	25	20	1	4	47	20	129
2014	Procurement	13	16	31	29	11	0	0	40	29	18
2014	Information management	11	22	33	14	15	2	2	31	34	227
2014	Information technology	14	24	31	15	9	3	5	26	41	643
2014	Internal audit	0	7	33	43	18	0	0	61	7	13
2014	Evaluation	10	13	34	27	16	0	0	43	23	29
2014	Other services to the public	10	21	35	17	12	3	1	31	32	324
2014	None of the above	14	25	27	17	11	2	4	29	42	1154

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	13	23	26	18	6	5	50	24	113
2020	Communications or public affairs	8	18	20	21	21	10	1	48	29	108
2020	Access to information and privacy	3	11	20	35	22	2	6	63	15	35
2020	Security	0	5	14	21	36	24	0	75	7	18
2020	Science and technology	6	17	27	26	14	4	5	44	26	112
2020	Administration and operations	6	11	24	27	25	4	4	56	17	433
2020	Human resources	6	12	31	22	23	4	2	48	19	165
2020	Financial management	4	7	29	35	23	1	2	60	11	105
2020	Procurement	0	13	0	43	19	12	13	83	17	16
2020	Information management	3	6	29	29	26	4	3	59	10	127
2020	Information technology	6	10	24	28	24	4	4	56	18	500
2020	Internal audit	0	10	51	10	19	0	10	32	11	10
2020	Evaluation	0	4	24	44	28	0	0	72	4	25
2020	Data sciences	4	11	28	28	23	2	4	54	16	725
2020	Policy	10	17	13	30	23	3	3	57	29	30
2020	Project management	5	17	28	32	14	1	2	48	23	389
2020	Other services to the public	8	13	23	32	16	6	3	53	23	151
2020	None of the above	5	9	26	29	21	4	6	55	16	513
2019	Client contact centre	10	24	18	23	20	3	1	45	36	134
2019	Health care practitioners	19	13	26	26	9	0	6	38	35	15
2019	Communications or public affairs	3	18	20	27	27	4	2	58	22	110
2019	Access to information and privacy	2	17	22	27	27	3	3	57	20	37
2019	Security	7	29	38	26	0	0	0	26	36	15
2019	Science and technology	4	17	26	24	23	4	2	50	22	141
2019	Library services	0	8	0	26	57	9	0	91	9	11
2019	Administration and operations	4	14	31	25	18	4	5	47	19	396
2019	Human resources	12	16	27	23	16	2	3	42	30	140
2019	Financial management	3	20	27	31	16	2	2	48	24	120
2019	Procurement	0	0	37	51	12	0	0	63	0	16
2019	Information management	5	15	25	29	19	4	2	51	22	149
2019	Information technology	6	12	28	27	19	4	2	49	20	587
2019	Internal audit	20	0	20	30	30	0	0	60	20	10
2019	Evaluation	9	6	24	24	25	4	9	55	17	33
2019	Data sciences	5	13	26	27	24	3	2	53	19	759
2019	Policy	4	13	25	29	29	0	0	58	17	24
2019	Project management	9	18	32	23	13	2	2	38	29	402
2019	Other services to the public	8	13	31	20	23	1	4	45	22	163
2019	None of the above	5	15	24	26	21	4	4	51	23	558
2018	Client contact centre	9	23	25	24	11	6	2	37	35	129
2018	Communications or public affairs	5	8	36	21	21	5	3	47	14	92
2018	Access to information and privacy	8	17	23	12	31	0	8	47	28	23
2018	Science and technology	8	9	37	24	19	3	1	45	17	139
2018	Library services	0	0	10	34	49	0	7	89	0	13
2018	Administration and operations	7	16	22	29	19	3	4	52	24	375
2018	Human resources	12	14	29	25	16	2	3	42	27	136
2018	Financial management	7	11	32	38	10	3	0	49	18	109
2018	Information management	4	11	25	31	22	6	2	56	17	140
2018	Information technology	8	13	28	26	20	3	3	49	22	503
2018	Evaluation	7	20	30	22	18	3	0	41	28	29
2018	Data sciences	4	13	28	26	20	4	4	50	19	720
2018	Policy	3	10	41	7	28	7	3	38	15	29
2018	Project management	8	17	38	27	8	1	1	36	25	359
2018	Other services to the public	7	14	30	22	20	4	3	45	23	134
2018	None of the above	5	17	25	25	22	4	3	50	23	529
2017	Client contact centre	15	14	22	19	19	4	7	43	33	138
2017	Health care practitioners	8	25	29	21	10	8	0	33	35	11
2017	Communications or public affairs	5	7	27	29	25	1	6	58	13	102
2017	Access to information and privacy	8	7	28	19	26	9	4	51	17	25
2017	Science and technology	5	15	37	22	16	3	1	40	21	135
2017	Library services	0	0	23	9	53	7	9	73	0	13
2017	Administration and operations	9	13	24	23	21	5	6	49	24	434
2017	Human resources	9	26	23	21	13	5	5	37	38	158
2017	Financial management	2	8	36	28	17	2	6	49	12	122
2017	Procurement	0	26	33	15	13	7	7	32	30	15
2017	Information management	3	10	27	23	26	3	7	55	15	133
2017	Information technology	7	12	25	27	17	5	7	49	22	581
2017	Internal audit	0	10	20	40	19	0	11	66	11	10
2017	Evaluation	2	12	35	21	24	3	3	48	15	35
2017	Data sciences	4	14	31	25	19	3	6	48	19	670
2017	Policy	4	4	16	49	25	4	0	76	8	28
2017	Project management	10	19	35	21	10	1	3	33	30	435
2017	Other services to the public	5	14	24	26	20	3	8	52	21	134
2017	None of the above	8	15	25	23	17	5	7	46	26	868
2014	Client contact centre	7	22	26	23	13	4	5	39	32	174
2014	Health care practitioners	0	8	20	20	38	0	14	68	9	13
2014	Communications or public affairs	2	8	25	38	20	2	4	62	11	89
2014	Access to information and privacy	2	8	25	31	20	5	9	59	12	40
2014	Science and technology	2	10	36	24	18	4	5	47	13	207
2014	Library services	6	5	11	48	12	0	18	72	14	16
2014	Administration and operations	9	16	27	25	13	4	7	42	27	578
2014	Human resources	7	25	28	15	17	2	5	35	35	137
2014	Financial management	5	4	29	32	26	1	4	60	9	129
2014	Procurement	0	18	22	34	21	5	0	58	19	18
2014	Information management	6	15	27	23	19	6	3	46	23	226
2014	Information technology	5	14	26	28	14	5	8	49	21	642
2014	Internal audit	0	18	6	50	13	7	7	72	21	13
2014	Evaluation	3	10	27	30	23	7	0	57	14	29
2014	Other services to the public	4	11	32	28	19	4	2	49	16	324
2014	None of the above	7	17	29	26	14	3	4	43	25	1158

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	10	9	31	31	10	4	6	45	21	112
2020	Communications or public affairs	10	19	35	23	9	4	0	33	30	110
2020	Access to information and privacy	8	23	22	27	19	0	0	47	31	36
2020	Security	6	23	5	10	32	18	5	55	38	18
2020	Science and technology	9	23	31	22	9	2	3	32	34	111
2020	Administration and operations	6	13	34	25	17	3	1	44	20	432
2020	Human resources	9	19	34	19	16	2	1	36	28	165
2020	Financial management	3	7	35	36	15	2	2	53	11	105
2020	Procurement	25	32	24	13	6	0	0	19	57	16
2020	Information management	8	13	35	29	11	2	1	42	22	128
2020	Information technology	10	17	29	25	14	3	3	41	29	498
2020	Internal audit	0	0	31	60	10	0	0	69	0	10
2020	Evaluation	0	12	16	36	28	8	0	70	13	25
2020	Data sciences	9	18	31	24	15	2	1	40	27	724
2020	Policy	7	17	46	20	3	3	3	25	25	30
2020	Project management	14	21	36	19	8	1	1	27	36	392
2020	Other services to the public	6	18	32	29	10	2	2	41	25	151
2020	None of the above	8	20	29	23	14	2	3	39	30	514
2019	Client contact centre	7	20	20	25	22	5	0	49	29	135
2019	Health care practitioners	6	24	19	24	21	6	0	48	32	16
2019	Communications or public affairs	4	18	43	18	11	3	2	31	24	110
2019	Access to information and privacy	3	6	38	30	21	0	3	52	9	37
2019	Security	0	29	45	19	7	0	0	26	29	15
2019	Science and technology	9	23	29	23	12	3	1	36	34	140
2019	Library services	0	8	35	0	36	21	0	46	10	11
2019	Administration and operations	8	17	32	22	14	3	4	38	27	395
2019	Human resources	8	16	35	30	8	1	1	39	25	140
2019	Financial management	5	14	29	33	17	1	2	51	19	121
2019	Procurement	12	6	63	19	0	0	0	19	18	16
2019	Information management	2	20	32	23	16	4	3	42	24	148
2019	Information technology	10	22	32	20	11	4	1	33	33	588
2019	Internal audit	9	0	20	50	21	0	0	71	9	10
2019	Evaluation	9	15	12	15	38	0	12	60	27	33
2019	Data sciences	9	16	31	23	16	3	2	41	27	761
2019	Policy	16	12	52	8	12	0	0	20	28	25
2019	Project management	11	26	41	14	7	0	0	21	38	404
2019	Other services to the public	7	18	30	24	17	1	3	43	26	166
2019	None of the above	9	16	32	21	16	3	4	39	27	557
2018	Client contact centre	12	11	32	28	12	2	3	42	24	129
2018	Communications or public affairs	8	18	41	19	9	4	2	29	27	90
2018	Access to information and privacy	9	17	39	9	23	0	3	33	27	23
2018	Science and technology	7	14	36	25	10	6	2	38	23	139
2018	Library services	7	7	31	26	23	0	7	53	14	13
2018	Administration and operations	6	15	36	20	16	3	3	39	22	377
2018	Human resources	9	21	37	22	8	2	1	31	31	137
2018	Financial management	2	26	33	26	12	2	0	38	28	108
2018	Information management	4	11	36	30	14	2	3	46	16	141
2018	Information technology	12	21	34	19	9	3	3	29	35	504
2018	Evaluation	10	7	45	21	7	7	4	31	19	29
2018	Data sciences	8	18	33	20	14	4	4	37	28	727
2018	Policy	10	14	21	21	24	7	3	50	27	29
2018	Project management	14	27	38	15	6	1	0	21	41	363
2018	Other services to the public	4	18	34	19	18	3	4	40	24	137
2018	None of the above	9	18	31	20	14	4	4	37	29	528
2017	Client contact centre	9	20	21	21	20	4	5	45	32	137
2017	Health care practitioners	0	0	25	29	31	8	8	70	0	11
2017	Communications or public affairs	7	11	42	25	14	1	0	39	18	102
2017	Access to information and privacy	7	16	16	23	24	5	9	54	27	25
2017	Science and technology	7	15	37	23	12	4	2	37	24	135
2017	Library services	0	7	7	25	47	14	0	84	8	13
2017	Administration and operations	7	12	31	20	19	4	6	44	22	437
2017	Human resources	10	24	27	23	11	3	3	35	36	158
2017	Financial management	2	14	36	32	9	2	5	44	18	122
2017	Procurement	13	20	48	20	0	0	0	20	33	15
2017	Information management	5	13	33	20	21	3	5	45	19	133
2017	Information technology	10	17	38	16	10	4	5	28	30	583
2017	Internal audit	11	11	10	50	19	0	0	69	21	10
2017	Evaluation	3	17	23	31	17	0	9	53	22	35
2017	Data sciences	7	16	34	23	13	4	4	39	25	672
2017	Policy	7	13	37	29	10	4	0	40	21	28
2017	Project management	15	26	34	14	7	1	3	22	43	434
2017	Other services to the public	6	9	38	20	18	2	7	41	17	136
2017	None of the above	9	17	29	18	13	6	7	36	30	871
2014	Client contact centre	7	17	31	24	13	3	5	40	26	174
2014	Health care practitioners	7	21	8	44	0	0	20	55	35	13
2014	Communications or public affairs	11	19	40	17	10	1	2	28	31	89
2014	Access to information and privacy	5	14	28	27	14	7	5	47	21	40
2014	Science and technology	6	15	38	18	13	5	5	34	23	208
2014	Library services	17	41	6	24	0	0	11	27	66	16
2014	Administration and operations	8	19	35	18	11	3	5	32	30	578
2014	Human resources	5	29	37	16	7	2	3	24	37	138
2014	Financial management	10	14	27	31	14	2	2	47	25	129
2014	Procurement	15	33	29	11	11	0	0	22	49	18
2014	Information management	5	15	37	19	18	3	3	39	22	227
2014	Information technology	10	21	32	19	8	5	5	31	34	644
2014	Internal audit	7	0	44	25	6	11	7	38	8	13
2014	Evaluation	3	20	36	27	3	7	3	33	26	29
2014	Other services to the public	7	19	35	18	15	4	2	36	28	324
2014	None of the above	11	20	31	20	10	4	4	32	34	1158

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	9	16	32	28	13	2	1	42	26	113
2020	Communications or public affairs	13	26	40	16	5	0	0	21	38	110
2020	Access to information and privacy	6	23	35	19	18	0	0	37	28	36
2020	Security	0	6	26	47	21	0	0	68	6	18
2020	Science and technology	9	19	32	27	10	0	3	38	28	111
2020	Administration and operations	4	18	39	26	11	1	2	38	22	436
2020	Human resources	6	17	32	32	12	1	0	44	23	166
2020	Financial management	10	18	36	21	14	2	0	35	29	105
2020	Procurement	12	25	31	19	13	0	0	32	37	16
2020	Information management	8	19	43	25	4	0	0	30	27	128
2020	Information technology	5	14	34	31	14	0	2	46	19	502
2020	Internal audit	0	10	38	42	10	0	0	52	10	10
2020	Evaluation	0	12	44	28	16	0	0	44	12	25
2020	Data sciences	8	21	35	25	9	0	1	35	30	726
2020	Policy	10	13	43	20	10	0	3	31	24	30
2020	Project management	10	19	39	23	8	1	1	31	29	393
2020	Other services to the public	6	18	35	30	10	0	1	40	25	151
2020	None of the above	6	20	34	27	11	1	1	38	27	519
2019	Client contact centre	7	15	34	28	13	2	1	42	23	136
2019	Health care practitioners	6	18	30	33	12	0	0	45	24	16
2019	Communications or public affairs	15	21	29	26	9	0	1	35	36	112
2019	Access to information and privacy	0	11	46	21	20	0	3	42	11	37
2019	Security	20	13	29	33	5	0	0	38	33	15
2019	Science and technology	6	13	35	30	13	1	1	45	19	141
2019	Library services	0	25	34	20	21	0	0	42	25	11
2019	Administration and operations	6	15	36	27	14	1	2	42	21	398
2019	Human resources	12	11	28	31	17	0	1	48	23	140
2019	Financial management	7	21	33	23	15	1	0	38	29	121
2019	Procurement	12	19	11	51	6	0	0	57	31	16
2019	Information management	3	16	37	27	16	1	1	43	20	150
2019	Information technology	6	11	32	31	17	1	2	49	18	587
2019	Internal audit	9	10	52	28	0	0	0	28	20	10
2019	Evaluation	6	15	30	21	23	0	6	46	22	33
2019	Data sciences	8	18	33	24	14	0	1	39	27	762
2019	Policy	12	24	32	24	8	0	0	32	36	25
2019	Project management	9	19	36	24	11	0	1	35	28	406
2019	Other services to the public	6	16	33	29	14	1	2	43	23	166
2019	None of the above	9	19	31	22	14	1	3	38	30	560

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	28	14	11	4	7	7	68	17	113
2020	Communications or public affairs	32	28	12	8	1	15	4	74	11	110
2020	Access to information and privacy	37	28	18	3	3	5	7	74	6	35
2020	Security	37	26	14	5	0	13	5	77	6	18
2020	Science and technology	38	28	16	1	4	3	11	76	5	110
2020	Administration and operations	34	30	14	5	3	8	5	74	10	435
2020	Human resources	41	26	12	5	2	6	7	77	9	166
2020	Financial management	45	30	7	3	2	5	8	86	6	105
2020	Procurement	26	30	19	6	6	6	6	64	14	16
2020	Information management	40	24	11	5	3	11	7	77	9	128
2020	Information technology	33	34	14	3	2	8	7	79	5	498
2020	Internal audit	60	31	10	0	0	0	0	90	0	10
2020	Evaluation	28	40	16	4	4	0	8	74	9	25
2020	Data sciences	36	29	12	6	2	7	7	76	10	725
2020	Policy	40	23	17	7	0	3	10	73	8	30
2020	Project management	34	35	14	6	2	4	5	76	9	394
2020	Other services to the public	31	33	12	7	1	8	7	75	10	149
2020	None of the above	34	28	14	5	2	7	8	74	9	518
2019	Client contact centre	32	22	24	4	7	4	6	61	12	136
2019	Health care practitioners	39	31	18	6	0	0	6	74	6	16
2019	Communications or public affairs	38	35	7	6	3	5	7	82	10	111
2019	Access to information and privacy	48	43	3	0	0	0	5	97	0	37
2019	Security	45	36	6	14	0	0	0	81	14	15
2019	Science and technology	35	36	8	4	2	6	9	84	7	140
2019	Library services	83	17	0	0	0	0	0	100	0	11
2019	Administration and operations	29	36	15	6	4	5	4	72	11	398
2019	Human resources	33	30	14	4	6	6	8	73	11	140
2019	Financial management	40	30	11	9	1	3	6	77	11	120
2019	Procurement	46	0	30	7	12	6	0	49	20	16
2019	Information management	39	33	10	4	3	6	4	80	8	149
2019	Information technology	34	33	11	4	3	8	6	78	9	589
2019	Internal audit	40	29	0	0	0	21	10	100	0	10
2019	Evaluation	31	21	12	9	3	16	8	68	16	33
2019	Data sciences	40	26	10	5	3	7	8	78	10	763
2019	Policy	40	28	12	12	4	0	4	71	17	25
2019	Project management	32	37	13	7	4	3	4	74	11	404
2019	Other services to the public	29	29	20	6	4	8	5	66	11	166
2019	None of the above	32	28	14	8	3	6	10	70	13	560
2018	Client contact centre	29	31	19	6	4	5	5	67	12	130
2018	Communications or public affairs	30	30	14	9	5	3	7	68	16	94
2018	Access to information and privacy	23	29	13	20	4	7	4	58	27	23
2018	Science and technology	38	33	10	1	3	6	8	83	5	138
2018	Library services	57	29	7	0	0	0	7	92	0	13
2018	Administration and operations	26	33	17	8	6	5	5	66	16	377
2018	Human resources	40	28	11	6	2	6	6	77	10	136
2018	Financial management	33	39	9	2	4	8	5	83	6	109
2018	Information management	31	38	16	2	2	4	6	78	5	140
2018	Information technology	25	41	15	3	4	7	4	75	8	505
2018	Evaluation	23	57	7	0	0	7	7	92	0	28
2018	Data sciences	32	29	12	6	4	10	7	73	12	728
2018	Policy	38	17	24	0	10	7	3	62	12	29
2018	Project management	27	37	15	8	5	3	5	69	15	367
2018	Other services to the public	19	37	16	6	5	6	10	67	14	137
2018	None of the above	28	32	15	9	3	8	5	69	14	529
2017	Client contact centre	30	34	10	10	5	7	5	73	16	138
2017	Health care practitioners	23	29	23	8	0	8	10	63	9	11
2017	Communications or public affairs	31	37	13	8	2	4	5	75	11	102
2017	Access to information and privacy	47	27	4	0	5	17	0	90	6	25
2017	Science and technology	34	35	11	2	3	4	10	81	7	136
2017	Library services	53	25	0	0	0	16	7	100	0	13
2017	Administration and operations	30	30	15	8	5	7	5	68	15	439
2017	Human resources	50	20	10	6	3	2	8	79	10	158
2017	Financial management	41	32	8	5	3	6	5	82	9	122
2017	Procurement	51	31	18	0	0	0	0	82	0	16
2017	Information management	43	27	9	6	2	8	6	81	9	133
2017	Information technology	32	33	12	6	3	7	7	76	10	585
2017	Internal audit	11	29	21	20	10	0	10	44	33	10
2017	Evaluation	48	27	6	5	0	3	11	87	6	35
2017	Data sciences	38	28	7	4	5	7	11	80	12	674
2017	Policy	54	19	4	7	0	7	10	88	8	28
2017	Project management	28	35	13	8	6	4	7	70	15	438
2017	Other services to the public	33	33	13	5	3	5	7	75	9	135
2017	None of the above	35	30	12	5	6	6	7	74	13	876
2014	Client contact centre	35	30	17	7	3	5	2	70	11	174
2014	Health care practitioners	52	7	35	7	0	0	0	58	7	13
2014	Communications or public affairs	40	39	8	4	4	0	4	83	9	89
2014	Access to information and privacy	56	20	3	10	2	3	7	84	13	40
2014	Science and technology	44	26	10	3	5	8	6	80	9	209
2014	Library services	37	34	17	12	0	0	0	71	12	16
2014	Administration and operations	35	33	11	8	5	4	4	74	14	579
2014	Human resources	41	31	16	3	4	3	3	76	7	138
2014	Financial management	46	27	8	2	2	10	4	86	4	129
2014	Procurement	44	31	12	6	0	6	0	81	6	18
2014	Information management	42	33	11	3	4	2	5	80	8	227
2014	Information technology	38	30	13	6	2	5	7	77	9	645
2014	Internal audit	6	43	11	14	7	18	0	61	25	13
2014	Evaluation	13	34	9	24	13	3	3	51	40	29
2014	Other services to the public	37	29	11	5	3	7	9	78	9	324
2014	None of the above	34	32	13	6	5	6	5	73	12	1160

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	28	5	11	3	1	1	81	14	112
2020	Communications or public affairs	51	29	8	7	2	3	0	83	9	110
2020	Access to information and privacy	58	24	3	8	3	0	4	85	12	36
2020	Security	53	15	16	15	0	0	0	69	15	18
2020	Science and technology	56	28	4	3	7	2	0	86	10	112
2020	Administration and operations	57	25	6	5	3	3	0	85	9	433
2020	Human resources	60	21	9	6	1	3	0	83	8	166
2020	Financial management	75	13	3	5	3	1	0	89	9	104
2020	Procurement	37	26	18	13	0	6	0	67	14	16
2020	Information management	63	17	5	7	4	3	1	83	12	127
2020	Information technology	58	30	5	5	2	1	0	88	6	499
2020	Internal audit	70	21	10	0	0	0	0	90	0	10
2020	Evaluation	64	16	16	4	0	0	0	80	4	25
2020	Data sciences	57	29	5	6	2	1	0	87	8	727
2020	Policy	65	21	10	3	0	0	0	86	3	29
2020	Project management	59	29	6	2	3	0	1	88	5	392
2020	Other services to the public	55	29	8	7	1	1	0	85	7	149
2020	None of the above	58	24	7	6	3	2	0	83	9	517
2019	Client contact centre	51	24	14	6	5	1	0	75	11	134
2019	Health care practitioners	51	31	12	0	6	0	0	82	6	16
2019	Communications or public affairs	64	26	4	3	4	0	0	89	6	111
2019	Access to information and privacy	65	27	6	3	0	0	0	92	3	37
2019	Security	51	7	28	14	0	0	0	58	14	15
2019	Science and technology	62	29	6	3	0	0	0	91	3	141
2019	Library services	62	38	0	0	0	0	0	100	0	11
2019	Administration and operations	47	32	8	8	4	1	0	80	12	397
2019	Human resources	56	24	9	7	4	1	0	81	11	139
2019	Financial management	57	27	7	8	1	0	0	84	8	121
2019	Procurement	55	19	19	0	6	0	0	74	6	15
2019	Information management	54	30	7	5	2	1	1	86	7	149
2019	Information technology	54	31	7	4	2	1	0	86	7	590
2019	Internal audit	69	31	0	0	0	0	0	100	0	10
2019	Evaluation	67	15	6	6	6	0	0	82	12	33
2019	Data sciences	57	25	8	5	3	1	1	84	8	761
2019	Policy	60	20	8	8	4	0	0	80	12	25
2019	Project management	54	29	5	8	4	0	0	83	12	404
2019	Other services to the public	50	31	9	7	2	1	0	82	9	166
2019	None of the above	49	32	8	6	3	1	0	82	9	559
2018	Client contact centre	53	26	8	7	5	1	0	80	12	129
2018	Communications or public affairs	57	26	2	8	6	0	0	83	15	93
2018	Access to information and privacy	32	35	17	0	16	0	0	67	16	23
2018	Science and technology	53	36	5	3	3	1	0	89	6	138
2018	Library services	66	34	0	0	0	0	0	100	0	13
2018	Administration and operations	46	34	7	7	6	1	0	80	13	377
2018	Human resources	63	21	5	6	4	1	0	85	10	135
2018	Financial management	55	31	6	4	3	0	2	87	7	108
2018	Information management	52	32	4	8	2	1	1	86	10	141
2018	Information technology	43	38	10	5	2	1	0	83	7	502
2018	Evaluation	49	48	0	3	0	0	0	97	3	28
2018	Data sciences	56	27	6	6	4	1	0	84	10	729
2018	Policy	55	24	0	10	7	3	0	82	18	29
2018	Project management	48	32	7	7	5	0	0	80	13	364
2018	Other services to the public	50	30	8	6	5	2	0	82	11	137
2018	None of the above	48	31	7	9	3	2	0	80	12	529
2017	Client contact centre	51	28	10	6	3	2	0	81	9	138
2017	Health care practitioners	30	54	8	8	0	0	0	85	8	11
2017	Communications or public affairs	51	33	4	9	2	1	0	85	11	102
2017	Access to information and privacy	56	31	9	5	0	0	0	87	5	25
2017	Science and technology	57	32	2	5	3	1	0	89	9	136
2017	Library services	54	46	0	0	0	0	0	100	0	13
2017	Administration and operations	46	31	9	6	5	2	1	79	12	440
2017	Human resources	64	21	6	8	1	0	0	85	9	158
2017	Financial management	63	23	9	2	3	0	1	86	4	122
2017	Procurement	45	31	6	6	12	0	0	75	18	16
2017	Information management	55	31	7	5	1	1	0	87	7	133
2017	Information technology	52	31	8	5	3	1	0	84	9	585
2017	Internal audit	30	31	10	29	0	0	0	61	29	10
2017	Evaluation	66	23	6	3	3	0	0	88	6	35
2017	Data sciences	58	25	6	7	3	1	0	84	10	676
2017	Policy	65	21	3	4	4	4	0	89	8	28
2017	Project management	55	27	8	4	5	0	0	83	10	437
2017	Other services to the public	47	32	6	8	4	1	2	81	12	136
2017	None of the above	51	30	5	8	4	1	1	82	12	875
2014	Client contact centre	47	35	9	4	3	2	0	84	7	174
2014	Health care practitioners	52	35	7	0	7	0	0	87	7	13
2014	Communications or public affairs	61	26	8	4	1	0	0	87	5	89
2014	Access to information and privacy	61	22	10	5	0	3	0	85	5	40
2014	Science and technology	63	25	5	5	1	1	0	89	6	209
2014	Library services	60	16	12	12	0	0	0	76	12	16
2014	Administration and operations	49	32	8	6	4	1	0	82	10	581
2014	Human resources	54	31	10	3	2	0	0	85	5	138
2014	Financial management	64	24	4	5	2	2	0	89	7	129
2014	Procurement	43	21	24	11	0	0	0	65	11	18
2014	Information management	56	30	5	4	3	1	1	87	7	227
2014	Information technology	52	32	8	5	1	2	0	86	6	645
2014	Internal audit	44	36	14	7	0	0	0	80	7	13
2014	Evaluation	41	20	7	20	12	0	0	61	33	29
2014	Other services to the public	56	27	7	5	4	1	0	84	9	324
2014	None of the above	50	30	8	7	4	1	0	81	11	1161

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	31	3	5	1	0	1	91	6	113
2020	Communications or public affairs	70	22	4	4	0	0	0	92	4	110
2020	Access to information and privacy	61	33	0	3	0	0	4	97	3	36
2020	Security	61	31	8	0	0	0	0	92	0	18
2020	Science and technology	65	31	0	2	2	0	0	96	4	112
2020	Administration and operations	63	27	5	3	1	1	0	91	4	432
2020	Human resources	67	27	4	2	0	0	0	94	2	165
2020	Financial management	76	17	4	2	2	0	0	92	4	105
2020	Procurement	64	11	13	13	0	0	0	75	13	16
2020	Information management	67	20	7	4	1	1	1	88	5	128
2020	Information technology	66	28	3	2	1	0	0	94	3	498
2020	Evaluation	76	20	0	0	4	0	0	96	4	25
2020	Data sciences	69	23	3	4	1	0	0	93	5	725
2020	Policy	73	20	7	0	0	0	0	93	0	30
2020	Project management	64	26	4	4	2	0	1	91	6	393
2020	Other services to the public	61	33	4	1	0	0	0	94	1	150
2020	None of the above	67	22	5	4	1	0	0	89	6	518
2019	Client contact centre	54	31	9	4	2	0	0	85	6	137
2019	Health care practitioners	57	37	0	6	0	0	0	94	6	16
2019	Communications or public affairs	66	22	3	7	2	0	0	89	9	112
2019	Access to information and privacy	75	19	6	0	0	0	0	94	0	37
2019	Security	54	39	0	7	0	0	0	93	7	15
2019	Science and technology	66	30	3	1	0	0	0	96	1	141
2019	Library services	91	9	0	0	0	0	0	100	0	11
2019	Administration and operations	56	29	8	5	2	0	0	85	7	397
2019	Human resources	63	26	5	3	3	0	0	89	6	140
2019	Financial management	63	31	3	3	0	0	0	94	3	121
2019	Procurement	39	32	23	6	0	0	0	70	6	16
2019	Information management	58	29	7	2	3	1	1	89	5	150
2019	Information technology	61	31	4	2	2	0	0	92	4	589
2019	Internal audit	80	20	0	0	0	0	0	100	0	10
2019	Evaluation	69	28	3	0	0	0	0	97	0	32
2019	Data sciences	67	23	5	3	1	0	0	91	4	761
2019	Policy	64	28	0	4	4	0	0	92	8	25
2019	Project management	53	35	6	3	2	0	0	89	5	406
2019	Other services to the public	55	28	7	8	1	0	0	83	9	165
2019	None of the above	58	30	5	5	2	0	0	88	7	560
2018	Client contact centre	60	28	6	4	2	0	0	88	6	129
2018	Communications or public affairs	63	23	4	9	1	0	0	86	10	90
2018	Access to information and privacy	50	26	9	5	10	0	0	76	15	23
2018	Science and technology	69	25	4	2	1	1	0	94	2	139
2018	Library services	83	17	0	0	0	0	0	100	0	13
2018	Administration and operations	51	35	6	6	1	0	0	87	8	377
2018	Human resources	67	26	5	2	0	0	0	93	2	137
2018	Financial management	67	25	5	0	2	0	1	93	2	109
2018	Information management	57	35	6	1	0	0	1	92	2	141
2018	Information technology	54	36	6	2	1	0	0	91	3	504
2018	Evaluation	76	20	3	0	0	0	0	97	0	28
2018	Data sciences	65	26	3	3	1	0	0	92	5	726
2018	Policy	65	31	0	0	3	0	0	97	3	29
2018	Project management	53	34	6	5	2	0	0	87	7	366
2018	Other services to the public	53	30	8	8	1	0	0	83	9	136
2018	None of the above	55	33	5	4	2	1	0	89	6	526
2017	Client contact centre	44	40	6	7	2	0	0	85	9	137
2017	Health care practitioners	62	31	8	0	0	0	0	92	0	11
2017	Communications or public affairs	64	27	5	4	0	0	0	91	4	101
2017	Access to information and privacy	59	37	5	0	0	0	0	95	0	25
2017	Science and technology	66	30	1	1	2	0	0	96	3	136
2017	Library services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	51	34	8	5	2	0	0	85	6	440
2017	Human resources	64	27	2	5	2	1	0	92	7	158
2017	Financial management	60	33	4	1	1	1	0	94	2	122
2017	Procurement	45	25	25	6	0	0	0	69	6	16
2017	Information management	65	28	3	3	1	1	0	93	4	133
2017	Information technology	51	37	7	3	2	0	0	88	5	582
2017	Internal audit	20	60	11	10	0	0	0	80	10	10
2017	Evaluation	68	23	6	3	0	0	0	91	3	35
2017	Data sciences	63	27	3	4	2	0	0	91	6	676
2017	Policy	63	30	7	0	0	0	0	93	0	28
2017	Project management	51	34	6	6	3	0	0	85	9	438
2017	Other services to the public	51	30	12	3	3	0	2	82	6	136
2017	None of the above	54	33	6	5	2	0	0	87	7	875
2014	Client contact centre	46	45	5	3	1	0	0	91	4	173
2014	Health care practitioners	39	34	20	7	0	0	0	73	7	13
2014	Communications or public affairs	62	30	3	3	1	0	0	92	4	89
2014	Access to information and privacy	65	23	5	5	0	3	0	90	5	39
2014	Science and technology	65	25	7	1	0	0	0	91	2	209
2014	Library services	48	34	6	5	6	0	0	82	12	16
2014	Administration and operations	49	37	8	4	2	0	0	86	6	581
2014	Human resources	63	28	6	3	1	0	0	91	4	138
2014	Financial management	65	27	5	4	0	0	0	92	4	129
2014	Procurement	61	28	0	11	0	0	0	89	11	18
2014	Information management	58	31	5	4	2	0	0	89	5	227
2014	Information technology	52	38	5	3	1	0	0	91	4	644
2014	Internal audit	30	63	0	7	0	0	0	93	7	13
2014	Evaluation	40	33	7	20	0	0	0	73	20	29
2014	Other services to the public	56	34	4	4	2	1	0	90	6	324
2014	None of the above	52	35	6	5	2	0	0	87	7	1161

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	30	11	7	0	2	2	81	8	111
2020	Communications or public affairs	57	24	12	4	0	2	1	84	4	110
2020	Access to information and privacy	49	42	6	3	0	0	0	92	3	36
2020	Security	69	15	16	0	0	0	0	84	0	18
2020	Science and technology	51	33	7	3	7	0	0	84	9	111
2020	Administration and operations	54	31	9	3	2	1	0	86	4	432
2020	Human resources	55	29	9	4	1	2	1	86	5	165
2020	Financial management	65	20	9	3	2	1	0	87	5	105
2020	Procurement	19	44	24	6	0	6	0	68	7	16
2020	Information management	51	32	7	7	1	2	1	85	8	128
2020	Information technology	53	37	6	2	1	1	0	91	3	497
2020	Internal audit	71	29	0	0	0	0	0	100	0	10
2020	Evaluation	58	29	13	0	0	0	0	87	0	24
2020	Data sciences	59	30	6	3	1	1	0	90	4	724
2020	Policy	70	17	13	0	0	0	0	87	0	30
2020	Project management	55	35	5	3	1	0	1	91	4	393
2020	Other services to the public	56	31	9	3	0	1	0	88	3	149
2020	None of the above	54	32	7	4	2	1	0	87	6	512
2019	Client contact centre	45	34	13	4	2	2	0	81	5	136
2019	Health care practitioners	57	24	18	0	0	0	0	82	0	16
2019	Communications or public affairs	60	29	6	4	2	0	0	89	5	112
2019	Access to information and privacy	67	30	2	0	0	0	0	98	0	37
2019	Security	54	27	12	7	0	0	0	81	7	15
2019	Science and technology	55	38	5	2	0	0	0	93	2	141
2019	Library services	74	26	0	0	0	0	0	100	0	11
2019	Administration and operations	45	37	10	3	3	2	1	84	6	397
2019	Human resources	51	34	8	3	3	1	1	86	6	140
2019	Financial management	49	33	10	7	0	0	0	83	7	121
2019	Procurement	33	43	24	0	0	0	0	76	0	16
2019	Information management	51	31	8	4	3	2	1	85	7	149
2019	Information technology	50	38	8	3	1	1	0	88	4	590
2019	Internal audit	70	21	9	0	0	0	0	91	0	10
2019	Evaluation	66	18	3	6	6	0	0	85	12	32
2019	Data sciences	57	29	9	2	2	1	0	87	4	762
2019	Policy	56	32	8	0	4	0	0	88	4	25
2019	Project management	50	38	6	4	1	0	0	88	6	406
2019	Other services to the public	49	31	12	4	2	1	1	82	6	166
2019	None of the above	47	34	11	4	2	1	0	83	6	562
2018	Client contact centre	45	34	15	2	4	0	0	79	6	130
2018	Communications or public affairs	48	36	8	4	3	0	0	84	8	93
2018	Access to information and privacy	38	28	13	5	10	5	0	70	16	23
2018	Science and technology	57	32	6	2	2	1	0	90	4	139
2018	Library services	60	33	7	0	0	0	0	93	0	13
2018	Administration and operations	42	39	12	4	2	1	0	83	6	377
2018	Human resources	59	30	6	4	1	0	0	89	5	137
2018	Financial management	55	31	12	2	0	1	0	86	2	109
2018	Information management	45	41	6	2	1	1	3	90	4	140
2018	Information technology	41	43	10	3	1	2	0	85	5	505
2018	Evaluation	54	46	0	0	0	0	0	100	0	28
2018	Data sciences	54	33	7	4	2	1	0	87	5	727
2018	Policy	65	14	17	0	0	3	0	82	0	29
2018	Project management	46	40	8	2	3	1	0	86	5	366
2018	Other services to the public	47	38	6	5	2	2	0	88	6	137
2018	None of the above	43	37	11	5	2	2	1	82	7	529

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	25	4	5	5	9	6	83	12	113
2020	Communications or public affairs	52	29	4	4	3	5	4	90	7	110
2020	Access to information and privacy	40	31	9	6	0	11	4	83	7	36
2020	Security	56	15	5	8	0	5	10	84	9	18
2020	Science and technology	48	23	6	5	4	4	9	82	10	111
2020	Administration and operations	53	20	10	4	3	7	3	81	8	434
2020	Human resources	56	22	9	1	2	6	4	86	4	166
2020	Financial management	57	18	12	2	4	6	1	81	6	105
2020	Procurement	50	19	13	0	0	12	6	85	0	16
2020	Information management	57	20	8	3	1	7	5	87	5	127
2020	Information technology	48	24	12	2	2	8	5	82	5	500
2020	Internal audit	69	21	0	0	0	10	0	100	0	10
2020	Evaluation	36	36	8	4	8	8	0	79	13	25
2020	Data sciences	49	22	10	3	2	9	4	82	6	726
2020	Policy	57	13	10	3	0	13	3	84	4	30
2020	Project management	54	25	7	2	2	6	5	89	4	395
2020	Other services to the public	46	25	6	7	4	7	4	80	12	150
2020	None of the above	50	19	9	4	3	9	6	81	8	517

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	33	13	3	5	2	8	76	9	112
2020	Communications or public affairs	51	30	12	1	0	3	4	87	1	110
2020	Access to information and privacy	61	22	0	6	0	3	9	94	6	36
2020	Security	66	29	6	0	0	0	0	94	0	18
2020	Science and technology	56	26	9	5	2	1	2	84	7	111
2020	Administration and operations	55	25	11	3	2	1	4	83	5	436
2020	Human resources	57	27	10	3	1	0	3	86	4	165
2020	Financial management	68	20	6	2	1	2	2	91	3	105
2020	Procurement	32	31	24	7	0	0	6	67	7	16
2020	Information management	50	26	11	7	2	1	3	79	10	127
2020	Information technology	49	29	11	4	1	2	3	83	6	500
2020	Internal audit	71	19	10	0	0	0	0	90	0	10
2020	Evaluation	68	20	4	4	0	4	0	92	4	25
2020	Data sciences	52	28	12	4	2	1	3	82	6	726
2020	Policy	70	23	7	0	0	0	0	93	0	30
2020	Project management	64	24	8	2	1	0	1	90	2	395
2020	Other services to the public	49	29	14	5	1	1	2	81	5	151
2020	None of the above	50	27	12	3	1	2	5	82	5	518
2019	Client contact centre	40	29	15	6	4	2	4	73	10	137
2019	Health care practitioners	18	33	18	0	0	0	30	74	0	16
2019	Communications or public affairs	52	23	14	2	3	1	6	80	5	111
2019	Access to information and privacy	52	27	14	3	0	0	5	83	3	37
2019	Security	35	20	31	7	0	0	7	59	7	15
2019	Science and technology	53	32	8	1	1	2	3	89	2	141
2019	Library services	49	17	12	0	0	0	21	84	0	11
2019	Administration and operations	43	33	12	3	2	0	6	81	6	396
2019	Human resources	63	16	10	2	3	1	4	84	5	140
2019	Financial management	60	30	6	3	0	1	1	91	3	120
2019	Procurement	34	59	6	0	0	0	0	94	0	15
2019	Information management	45	26	16	5	3	2	4	75	9	150
2019	Information technology	47	30	12	5	1	2	3	81	6	590
2019	Internal audit	79	21	0	0	0	0	0	100	0	10
2019	Evaluation	54	24	16	3	0	0	3	80	3	33
2019	Data sciences	54	23	11	5	2	1	4	81	8	762
2019	Policy	72	24	4	0	0	0	0	96	0	25
2019	Project management	57	29	9	1	0	1	1	88	2	403
2019	Other services to the public	43	32	13	5	1	1	4	79	6	166
2019	None of the above	48	25	14	3	2	1	7	79	6	562

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	31	11	6	5	1	0	77	11	113
2020	Communications or public affairs	46	40	4	6	2	2	0	87	8	109
2020	Access to information and privacy	48	25	11	13	0	3	0	75	13	36
2020	Security	58	29	13	0	0	0	0	87	0	18
2020	Science and technology	53	26	10	6	4	1	0	79	11	112
2020	Administration and operations	53	30	8	5	3	1	0	83	9	434
2020	Human resources	55	26	9	7	2	0	1	81	10	166
2020	Financial management	57	27	8	4	2	0	2	86	6	103
2020	Procurement	45	25	13	11	0	0	6	74	12	16
2020	Information management	54	30	9	4	3	0	0	84	7	128
2020	Information technology	48	35	10	4	3	0	0	84	7	500
2020	Internal audit	60	30	0	10	0	0	0	90	10	10
2020	Evaluation	44	32	20	4	0	0	0	76	4	25
2020	Data sciences	51	32	9	5	3	0	0	83	7	727
2020	Policy	67	23	3	7	0	0	0	90	7	30
2020	Project management	48	32	12	5	2	0	1	81	7	394
2020	Other services to the public	48	33	7	8	3	0	1	82	11	149
2020	None of the above	48	32	10	7	2	0	1	81	8	519
2019	Client contact centre	41	33	12	5	7	1	2	76	12	135
2019	Health care practitioners	27	49	24	0	0	0	0	76	0	16
2019	Communications or public affairs	53	32	9	3	3	0	1	86	5	112
2019	Access to information and privacy	64	30	6	0	0	0	0	94	0	36
2019	Security	41	37	22	0	0	0	0	78	0	14
2019	Science and technology	50	29	10	6	3	1	1	80	9	141
2019	Library services	60	40	0	0	0	0	0	100	0	11
2019	Administration and operations	47	31	11	6	5	0	0	78	11	397
2019	Human resources	54	28	8	5	4	1	0	83	9	140
2019	Financial management	44	39	12	3	1	1	1	84	3	121
2019	Procurement	52	19	17	0	12	0	0	70	12	16
2019	Information management	49	28	13	5	3	1	1	78	9	149
2019	Information technology	45	35	11	6	3	1	0	80	9	591
2019	Internal audit	70	20	10	0	0	0	0	90	0	10
2019	Evaluation	66	13	15	6	0	0	0	79	6	33
2019	Data sciences	49	31	10	5	3	1	1	82	9	764
2019	Policy	56	20	16	4	4	0	0	76	8	25
2019	Project management	44	35	12	5	2	1	0	80	7	403
2019	Other services to the public	44	30	15	7	1	2	1	75	9	166
2019	None of the above	45	32	11	7	4	0	1	78	11	562
2018	Client contact centre	48	28	13	5	6	0	1	77	11	130
2018	Communications or public affairs	49	29	9	7	2	1	1	81	10	93
2018	Access to information and privacy	45	47	8	0	0	0	0	92	0	23
2018	Science and technology	46	39	8	4	2	1	1	86	5	140
2018	Library services	70	14	16	0	0	0	0	84	0	13
2018	Administration and operations	47	31	11	7	4	0	0	78	11	376
2018	Human resources	46	38	12	2	2	0	1	84	4	136
2018	Financial management	47	35	11	5	2	0	0	82	7	109
2018	Information management	45	35	13	3	3	1	1	82	5	141
2018	Information technology	37	40	13	6	4	0	1	77	10	506
2018	Evaluation	67	27	0	3	3	0	0	93	7	29
2018	Data sciences	48	33	8	7	3	1	1	82	10	724
2018	Policy	48	21	7	10	14	0	0	69	24	29
2018	Project management	41	38	9	6	5	0	0	80	11	366
2018	Other services to the public	48	37	9	4	1	0	0	85	6	137
2018	None of the above	46	32	11	8	3	1	0	78	11	532
2017	Client contact centre	41	37	5	11	4	1	1	79	16	138
2017	Health care practitioners	40	17	43	0	0	0	0	57	0	11
2017	Communications or public affairs	55	26	9	4	3	1	2	83	7	102
2017	Access to information and privacy	45	43	4	5	0	3	0	91	5	25
2017	Science and technology	40	38	9	8	4	0	1	79	12	135
2017	Library services	75	25	0	0	0	0	0	100	0	13
2017	Administration and operations	46	33	8	7	4	1	0	80	12	441
2017	Human resources	46	32	10	7	3	1	1	80	10	158
2017	Financial management	57	28	8	3	3	0	1	85	6	122
2017	Procurement	63	18	0	6	12	0	0	82	18	16
2017	Information management	55	33	6	2	4	0	0	88	6	133
2017	Information technology	41	40	10	5	4	0	0	82	8	586
2017	Internal audit	20	51	10	10	9	0	0	71	19	10
2017	Evaluation	59	29	6	3	0	0	3	91	3	34
2017	Data sciences	48	34	9	6	2	0	0	83	8	673
2017	Policy	42	50	7	0	0	0	0	93	0	28
2017	Project management	43	35	10	7	4	0	0	78	12	438
2017	Other services to the public	46	37	8	7	3	0	0	83	10	135
2017	None of the above	47	34	9	6	3	1	0	82	9	875
2014	Client contact centre	40	41	11	5	1	1	1	83	6	175
2014	Health care practitioners	42	58	0	0	0	0	0	100	0	14
2014	Communications or public affairs	43	37	14	2	3	0	0	80	5	89
2014	Access to information and privacy	54	27	12	5	2	0	0	81	8	40
2014	Science and technology	45	37	10	4	2	0	0	83	6	209
2014	Library services	46	48	0	6	0	0	0	94	6	16
2014	Administration and operations	44	37	8	7	3	0	0	81	10	581
2014	Human resources	51	31	8	5	4	0	1	82	9	138
2014	Financial management	46	38	9	6	2	0	0	83	8	129
2014	Procurement	38	38	5	19	0	0	0	76	19	18
2014	Information management	46	34	8	7	3	0	1	82	10	227
2014	Information technology	44	38	9	6	2	0	0	83	8	645
2014	Internal audit	48	40	11	0	0	0	0	89	0	13
2014	Evaluation	44	39	3	7	7	0	0	83	13	29
2014	Other services to the public	52	31	8	5	3	1	0	83	9	324
2014	None of the above	42	38	9	6	4	0	1	81	10	1161

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	28	10	7	4	1	5	78	12	113
2020	Communications or public affairs	51	31	7	4	3	4	1	86	6	110
2020	Access to information and privacy	53	17	22	3	0	6	0	74	3	36
2020	Security	66	16	13	0	0	5	0	86	0	18
2020	Science and technology	57	23	12	5	2	1	1	81	7	112
2020	Administration and operations	55	23	11	3	4	3	2	82	7	435
2020	Human resources	58	20	11	4	2	2	3	82	6	165
2020	Financial management	65	22	3	5	2	3	1	90	7	105
2020	Procurement	38	38	13	5	0	0	6	81	5	16
2020	Information management	52	23	14	5	2	2	1	78	7	128
2020	Information technology	57	26	9	3	3	2	1	85	7	501
2020	Internal audit	60	40	0	0	0	0	0	100	0	10
2020	Evaluation	52	20	16	8	0	0	4	75	8	25
2020	Data sciences	60	22	8	5	3	2	1	84	7	728
2020	Policy	74	7	13	7	0	0	0	80	7	30
2020	Project management	54	24	14	3	2	1	2	81	5	394
2020	Other services to the public	52	27	11	6	1	1	2	82	7	150
2020	None of the above	53	25	12	4	2	1	3	81	6	519

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	33	7	7	1	1	1	85	8	113
2020	Communications or public affairs	53	35	5	4	3	0	0	88	6	110
2020	Access to information and privacy	56	30	3	8	0	3	0	89	8	36
2020	Security	66	21	0	13	0	0	0	87	13	18
2020	Science and technology	54	29	10	3	4	0	0	83	7	112
2020	Administration and operations	58	28	6	4	4	0	0	86	8	436
2020	Human resources	56	29	8	4	2	1	1	86	6	166
2020	Financial management	61	28	5	4	2	1	0	89	6	105
2020	Procurement	38	44	6	5	0	0	6	88	5	16
2020	Information management	54	26	8	8	2	1	1	81	10	128
2020	Information technology	53	32	9	4	1	1	0	86	5	502
2020	Internal audit	81	19	0	0	0	0	0	100	0	10
2020	Evaluation	56	32	8	4	0	0	0	88	4	25
2020	Data sciences	54	32	8	3	2	0	0	87	6	727
2020	Policy	64	23	13	0	0	0	0	87	0	30
2020	Project management	55	30	9	4	3	0	0	85	6	395
2020	Other services to the public	53	32	8	5	1	0	1	86	7	151
2020	None of the above	52	31	9	5	2	0	0	83	8	519
2019	Client contact centre	44	35	9	6	6	1	0	79	12	137
2019	Health care practitioners	51	43	0	6	0	0	0	94	6	16
2019	Communications or public affairs	62	29	3	4	2	0	0	90	6	112
2019	Access to information and privacy	67	27	6	0	0	0	0	94	0	37
2019	Security	47	32	7	14	0	0	0	79	14	15
2019	Science and technology	50	34	7	5	1	0	2	86	6	141
2019	Library services	66	34	0	0	0	0	0	100	0	11
2019	Administration and operations	51	29	8	6	4	1	0	81	10	398
2019	Human resources	60	19	11	9	2	0	0	79	10	140
2019	Financial management	60	28	10	2	1	0	0	87	3	119
2019	Procurement	70	24	6	0	0	0	0	94	0	16
2019	Information management	50	33	9	4	3	1	1	85	7	149
2019	Information technology	51	30	9	6	4	0	1	81	10	589
2019	Internal audit	60	40	0	0	0	0	0	100	0	10
2019	Evaluation	59	25	12	0	0	4	0	87	0	33
2019	Data sciences	54	28	9	5	3	0	1	83	7	760
2019	Policy	56	28	12	0	4	0	0	84	4	25
2019	Project management	49	36	7	6	2	0	0	85	9	404
2019	Other services to the public	48	30	10	9	1	1	1	80	10	166
2019	None of the above	50	29	10	7	3	1	1	80	10	557
2018	Client contact centre	47	37	6	5	3	1	1	86	8	129
2018	Communications or public affairs	49	30	9	6	4	1	0	80	11	94
2018	Access to information and privacy	51	40	4	4	0	0	0	92	4	23
2018	Science and technology	49	37	6	4	1	1	1	88	6	140
2018	Library services	67	23	10	0	0	0	0	90	0	12
2018	Administration and operations	55	25	7	8	4	1	0	81	12	375
2018	Human resources	53	31	7	4	4	0	1	85	8	136
2018	Financial management	56	27	13	3	1	0	0	83	4	107
2018	Information management	46	39	9	5	1	0	0	85	6	141
2018	Information technology	46	32	10	7	3	1	0	79	10	504
2018	Evaluation	64	20	10	7	0	0	0	84	7	29
2018	Data sciences	55	27	8	6	3	0	0	83	9	726
2018	Policy	48	34	10	3	3	0	0	83	7	29
2018	Project management	47	35	9	4	4	0	1	83	8	365
2018	Other services to the public	55	31	8	5	1	0	0	86	6	136
2018	None of the above	47	33	9	7	2	1	0	81	10	532
2017	Client contact centre	42	39	9	7	4	0	0	80	11	138
2017	Health care practitioners	40	45	15	0	0	0	0	85	0	11
2017	Communications or public affairs	60	23	5	8	3	0	1	84	11	102
2017	Access to information and privacy	60	29	12	0	0	0	0	88	0	25
2017	Science and technology	43	34	15	5	2	0	0	77	7	136
2017	Library services	66	34	0	0	0	0	0	100	0	13
2017	Administration and operations	50	30	8	5	5	1	0	81	11	439
2017	Human resources	56	28	4	10	1	0	1	84	11	158
2017	Financial management	59	26	6	5	4	0	1	86	8	122
2017	Procurement	69	12	12	6	0	0	0	82	6	16
2017	Information management	64	25	1	4	4	1	1	91	8	133
2017	Information technology	46	36	9	6	2	1	0	83	8	586
2017	Internal audit	30	51	0	9	10	0	0	81	19	10
2017	Evaluation	66	20	9	6	0	0	0	86	6	35
2017	Data sciences	57	29	6	5	3	0	0	86	8	674
2017	Policy	57	32	7	4	0	0	0	90	4	28
2017	Project management	45	33	9	10	3	0	0	79	12	437
2017	Other services to the public	47	36	9	5	3	1	0	84	8	135
2017	None of the above	52	30	8	6	3	1	1	83	9	877
2014	Client contact centre	42	45	9	3	2	0	0	86	5	175
2014	Health care practitioners	47	46	0	7	0	0	0	93	7	14
2014	Communications or public affairs	52	30	12	3	3	0	0	81	7	89
2014	Access to information and privacy	44	44	9	3	0	0	0	88	3	40
2014	Science and technology	49	39	5	5	1	1	0	89	7	209
2014	Library services	36	64	0	0	0	0	0	100	0	16
2014	Administration and operations	48	34	8	5	4	0	0	82	10	580
2014	Human resources	51	36	3	7	2	1	1	88	9	138
2014	Financial management	55	30	8	4	2	0	0	86	6	129
2014	Procurement	59	17	0	24	0	0	0	76	24	18
2014	Information management	49	35	8	4	4	0	0	85	8	227
2014	Information technology	47	34	9	5	3	1	0	83	8	645
2014	Internal audit	49	51	0	0	0	0	0	100	0	13
2014	Evaluation	51	20	3	19	7	0	0	71	26	29
2014	Other services to the public	54	31	7	2	4	0	0	86	6	323
2014	None of the above	47	33	9	6	3	1	1	82	9	1161

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	41	59	113
2020	Communications or public affairs	31	69	110
2020	Access to information and privacy	42	58	36
2020	Security	32	68	18
2020	Science and technology	49	51	112
2020	Administration and operations	39	61	436
2020	Human resources	44	56	165
2020	Financial management	55	45	105
2020	Procurement	45	55	16
2020	Information management	49	51	128
2020	Information technology	47	53	502
2020	Internal audit	79	21	10
2020	Evaluation	64	36	25
2020	Data sciences	57	43	728
2020	Policy	40	60	30
2020	Project management	45	55	393
2020	Other services to the public	43	57	150
2020	None of the above	50	50	520

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	23	12	2	5	4	4	79	7	111
2020	Communications or public affairs	45	26	10	3	1	7	10	84	4	110
2020	Access to information and privacy	64	11	6	3	0	8	8	89	3	36
2020	Security	77	15	0	0	0	8	0	100	0	18
2020	Science and technology	65	19	7	0	1	5	3	91	1	112
2020	Administration and operations	58	14	7	2	3	7	9	85	6	434
2020	Human resources	63	17	4	2	1	5	10	93	3	166
2020	Financial management	78	10	6	1	1	1	3	92	2	105
2020	Procurement	71	17	0	0	0	6	6	100	0	16
2020	Information management	70	16	5	0	0	5	4	95	0	127
2020	Information technology	62	19	7	1	0	5	6	90	2	502
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	68	16	4	0	0	4	8	95	0	25
2020	Data sciences	68	17	5	0	0	4	6	93	1	726
2020	Policy	70	7	13	0	0	0	10	85	0	30
2020	Project management	61	21	6	1	1	3	7	92	2	394
2020	Other services to the public	58	24	4	2	1	3	8	92	3	150
2020	None of the above	61	15	5	2	1	5	11	91	3	517

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	34	4	5	3	1	0	89	7	113
2020	Communications or public affairs	58	28	6	5	3	0	0	86	8	109
2020	Access to information and privacy	50	34	10	5	0	0	0	84	5	36
2020	Security	71	15	13	0	0	0	0	87	0	18
2020	Science and technology	60	23	8	6	3	1	0	83	9	111
2020	Administration and operations	62	25	6	2	4	0	0	88	6	436
2020	Human resources	59	23	7	5	4	0	2	84	9	165
2020	Financial management	67	23	4	3	2	1	0	91	5	105
2020	Procurement	52	25	18	6	0	0	0	77	6	16
2020	Information management	64	21	5	8	1	1	1	87	9	128
2020	Information technology	60	27	7	3	2	0	0	88	5	502
2020	Internal audit	81	19	0	0	0	0	0	100	0	10
2020	Evaluation	72	20	8	0	0	0	0	92	0	25
2020	Data sciences	62	24	6	6	2	0	0	86	8	726
2020	Policy	67	23	10	0	0	0	0	90	0	30
2020	Project management	59	28	6	4	2	0	0	88	6	395
2020	Other services to the public	52	29	10	8	2	0	0	80	10	150
2020	None of the above	61	23	8	6	2	0	0	85	8	520
2019	Client contact centre	54	25	10	5	5	1	0	79	10	136
2019	Health care practitioners	70	24	6	0	0	0	0	94	0	16
2019	Communications or public affairs	70	23	3	3	1	0	0	93	4	111
2019	Access to information and privacy	73	22	2	3	0	0	0	95	3	37
2019	Security	51	22	20	7	0	0	0	73	7	15
2019	Science and technology	59	26	7	6	2	0	0	85	8	140
2019	Library services	63	37	0	0	0	0	0	100	0	11
2019	Administration and operations	54	28	8	6	4	0	0	82	10	399
2019	Human resources	68	15	10	4	3	1	0	84	6	140
2019	Financial management	62	26	8	2	1	1	0	89	3	121
2019	Procurement	58	17	18	0	6	0	0	76	6	16
2019	Information management	56	28	9	3	3	1	1	85	6	149
2019	Information technology	58	26	9	4	3	0	0	84	7	587
2019	Internal audit	70	30	0	0	0	0	0	100	0	10
2019	Evaluation	66	25	6	3	0	0	0	91	3	33
2019	Data sciences	60	26	7	5	2	0	0	86	7	761
2019	Policy	61	30	4	0	4	0	0	91	4	23
2019	Project management	55	31	7	4	3	0	0	86	7	403
2019	Other services to the public	49	32	10	8	1	1	0	81	9	165
2019	None of the above	56	26	9	5	3	0	0	82	8	556
2018	Client contact centre	48	33	12	4	4	0	0	81	7	130
2018	Communications or public affairs	59	27	4	4	5	1	0	86	10	94
2018	Access to information and privacy	55	31	13	0	0	0	0	87	0	23
2018	Science and technology	59	25	10	2	3	1	0	85	5	140
2018	Library services	67	24	9	0	0	0	0	91	0	13
2018	Administration and operations	56	25	8	6	4	0	0	81	11	375
2018	Human resources	58	25	9	6	2	0	0	83	8	136
2018	Financial management	57	25	10	7	1	0	0	82	8	109
2018	Information management	51	33	10	2	3	0	1	85	5	141
2018	Information technology	49	30	12	4	4	1	0	80	8	503
2018	Evaluation	67	16	10	7	0	0	0	84	7	29
2018	Data sciences	57	27	7	6	3	1	0	84	9	726
2018	Policy	62	17	10	3	7	0	0	79	10	29
2018	Project management	52	31	7	7	3	0	0	83	10	367
2018	Other services to the public	59	24	12	2	3	0	0	83	5	137
2018	None of the above	54	26	11	5	3	1	0	81	8	530
2017	Client contact centre	50	38	4	3	5	0	0	88	8	138
2017	Health care practitioners	75	17	0	8	0	0	0	92	8	11
2017	Communications or public affairs	64	19	8	6	2	0	1	84	8	102
2017	Access to information and privacy	60	23	13	5	0	0	0	83	5	25
2017	Science and technology	44	35	10	7	3	1	0	80	10	136
2017	Library services	77	23	0	0	0	0	0	100	0	13
2017	Administration and operations	54	25	9	8	4	1	0	79	11	440
2017	Human resources	59	28	5	4	3	1	0	87	7	157
2017	Financial management	58	28	6	4	4	0	0	86	9	122
2017	Procurement	75	6	0	0	18	0	0	82	18	16
2017	Information management	69	21	6	2	2	0	0	90	4	132
2017	Information technology	55	30	7	3	3	0	0	86	6	584
2017	Internal audit	20	61	0	0	19	0	0	81	19	10
2017	Evaluation	66	22	9	3	0	0	0	88	3	35
2017	Data sciences	62	24	7	4	3	0	0	85	7	674
2017	Policy	67	29	4	0	0	0	0	96	0	28
2017	Project management	51	30	8	6	4	0	0	81	10	437
2017	Other services to the public	53	29	8	5	4	0	1	83	9	135
2017	None of the above	59	25	8	4	4	0	0	84	7	872
2014	Client contact centre	56	33	8	2	1	0	1	89	3	175
2014	Health care practitioners	48	46	6	0	0	0	0	94	0	14
2014	Communications or public affairs	56	31	2	8	2	0	0	88	10	89
2014	Access to information and privacy	58	27	3	10	2	0	0	85	12	40
2014	Science and technology	60	27	7	4	2	0	0	88	6	209
2014	Library services	52	48	0	0	0	0	0	100	0	16
2014	Administration and operations	55	28	7	7	3	0	0	83	10	579
2014	Human resources	60	28	4	5	3	0	0	88	8	138
2014	Financial management	57	28	8	5	2	0	0	85	7	129
2014	Procurement	54	22	0	17	6	0	0	76	24	18
2014	Information management	58	25	9	3	3	0	0	84	7	227
2014	Information technology	52	33	9	3	2	0	0	86	6	645
2014	Internal audit	62	38	0	0	0	0	0	100	0	13
2014	Evaluation	60	20	3	7	7	3	0	83	14	29
2014	Other services to the public	60	24	8	3	4	1	0	85	7	323
2014	None of the above	54	29	8	4	4	0	0	84	8	1161

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	39	9	5	3	7	0	80	10	113
2020	Communications or public affairs	30	28	14	8	6	14	0	67	16	110
2020	Access to information and privacy	52	28	9	3	0	8	0	88	3	36
2020	Security	58	23	13	0	0	5	0	86	0	18
2020	Science and technology	34	38	9	2	4	12	0	83	7	112
2020	Administration and operations	47	27	10	2	3	10	0	83	6	434
2020	Human resources	40	32	13	4	3	7	1	78	8	165
2020	Financial management	56	29	4	4	1	6	1	91	5	105
2020	Procurement	46	19	10	13	0	13	0	74	14	16
2020	Information management	48	26	11	3	1	11	0	83	4	128
2020	Information technology	37	28	14	4	1	16	1	78	6	501
2020	Internal audit	50	50	0	0	0	0	0	100	0	10
2020	Evaluation	48	20	8	8	0	16	0	81	10	25
2020	Data sciences	42	32	11	4	2	10	0	82	6	726
2020	Policy	54	23	7	7	0	10	0	85	7	30
2020	Project management	42	34	11	4	4	6	0	80	8	393
2020	Other services to the public	43	35	10	3	0	9	1	86	3	151
2020	None of the above	41	29	12	5	2	11	0	79	7	519
2019	Client contact centre	31	33	23	7	3	4	0	66	10	136
2019	Health care practitioners	33	19	24	0	18	0	6	55	19	16
2019	Communications or public affairs	41	31	8	5	3	12	1	82	9	112
2019	Access to information and privacy	54	22	16	3	0	5	0	80	3	37
2019	Security	41	7	33	7	12	0	0	47	19	15
2019	Science and technology	32	39	13	4	4	8	0	77	9	141
2019	Library services	58	17	8	8	0	9	0	83	9	11
2019	Administration and operations	42	33	11	5	3	6	0	80	8	397
2019	Human resources	40	30	16	6	3	4	1	75	9	139
2019	Financial management	47	32	9	7	1	5	0	83	8	119
2019	Procurement	32	37	0	6	19	6	0	74	26	16
2019	Information management	45	31	11	3	1	8	1	84	4	149
2019	Information technology	29	31	16	6	4	14	0	69	12	587
2019	Internal audit	31	40	9	10	0	9	0	78	11	10
2019	Evaluation	47	20	9	6	6	12	0	76	14	33
2019	Data sciences	39	29	12	5	3	11	1	77	9	758
2019	Policy	52	28	0	8	4	8	0	87	13	25
2019	Project management	35	41	11	6	4	2	0	78	11	401
2019	Other services to the public	42	31	14	2	2	9	0	81	4	166
2019	None of the above	34	32	13	7	2	12	0	75	10	558
2018	Client contact centre	32	39	11	7	6	4	1	75	14	130
2018	Communications or public affairs	25	35	13	10	5	11	0	67	18	94
2018	Access to information and privacy	48	22	0	13	0	13	4	84	16	23
2018	Science and technology	38	35	11	5	1	11	0	81	7	140
2018	Library services	62	31	0	0	0	7	0	100	0	13
2018	Administration and operations	44	32	10	6	3	6	0	81	9	375
2018	Human resources	34	34	11	7	5	7	1	75	13	137
2018	Financial management	49	35	7	4	2	4	0	87	6	109
2018	Information management	46	27	13	5	0	8	1	80	6	139
2018	Information technology	27	35	17	5	3	12	0	72	9	506
2018	Evaluation	46	28	10	0	10	7	0	79	10	29
2018	Data sciences	38	32	12	4	3	11	0	79	8	726
2018	Policy	45	24	3	14	0	14	0	80	16	29
2018	Project management	34	34	16	7	4	5	0	72	11	367
2018	Other services to the public	35	36	14	5	1	9	0	79	6	137
2018	None of the above	35	31	15	8	2	10	0	72	11	533
2017	Client contact centre	31	35	14	5	5	9	0	73	11	138
2017	Health care practitioners	35	57	0	0	0	8	0	100	0	11
2017	Communications or public affairs	38	34	10	3	3	13	0	82	7	102
2017	Access to information and privacy	42	21	16	4	3	15	0	73	8	25
2017	Science and technology	36	41	9	3	3	9	0	84	6	136
2017	Library services	44	27	14	7	0	9	0	77	8	13
2017	Administration and operations	42	32	11	4	4	7	0	80	9	439
2017	Human resources	37	33	11	10	3	5	1	75	13	157
2017	Financial management	51	32	9	2	1	5	0	87	3	122
2017	Procurement	57	37	6	0	0	0	0	94	0	16
2017	Information management	47	26	11	2	2	12	0	82	5	133
2017	Information technology	34	32	15	6	4	9	1	73	10	585
2017	Internal audit	9	30	29	0	31	0	0	39	31	10
2017	Evaluation	42	29	14	6	6	3	0	73	12	35
2017	Data sciences	42	30	10	8	2	8	0	79	11	676
2017	Policy	42	18	17	7	4	11	0	69	12	28
2017	Project management	36	37	10	6	4	5	0	78	11	438
2017	Other services to the public	43	31	13	3	3	7	1	80	6	135
2017	None of the above	35	33	14	5	3	10	0	75	9	877
2014	Client contact centre	26	44	17	4	1	8	0	76	6	175
2014	Health care practitioners	20	32	14	7	7	20	0	65	18	14
2014	Communications or public affairs	35	39	11	2	2	10	0	83	5	89
2014	Access to information and privacy	45	17	10	9	0	16	2	76	11	40
2014	Science and technology	31	40	13	3	2	11	1	80	5	209
2014	Library services	30	42	5	0	5	5	11	87	7	16
2014	Administration and operations	36	40	11	5	1	5	0	81	7	581
2014	Human resources	33	38	14	4	4	6	1	77	8	138
2014	Financial management	46	31	11	6	1	2	3	81	7	129
2014	Procurement	22	44	16	12	0	5	0	70	13	18
2014	Information management	39	33	13	3	2	9	0	79	6	227
2014	Information technology	25	34	16	6	3	15	1	70	11	643
2014	Internal audit	41	45	0	7	7	0	0	86	14	13
2014	Evaluation	31	30	17	7	0	16	0	72	8	29
2014	Other services to the public	38	32	10	4	3	13	1	81	8	324
2014	None of the above	31	34	14	6	2	13	0	75	9	1160

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	38	14	6	4	2	0	75	11	112
2020	Communications or public affairs	33	32	12	9	8	5	0	69	18	110
2020	Access to information and privacy	48	30	8	9	6	0	0	77	14	36
2020	Security	58	29	0	0	8	5	0	92	8	18
2020	Science and technology	30	41	10	7	8	5	0	74	15	112
2020	Administration and operations	45	34	9	5	3	4	0	83	8	435
2020	Human resources	38	34	14	7	3	3	1	75	11	165
2020	Financial management	55	33	4	5	1	2	0	90	6	105
2020	Procurement	39	32	11	18	0	0	0	71	18	16
2020	Information management	46	33	9	9	2	1	0	80	10	128
2020	Information technology	32	35	17	7	4	5	0	71	11	499
2020	Internal audit	60	40	0	0	0	0	0	100	0	10
2020	Evaluation	36	32	24	4	4	0	0	68	8	25
2020	Data sciences	36	37	13	9	3	2	0	75	12	725
2020	Policy	57	23	13	3	0	3	0	83	3	30
2020	Project management	34	41	11	8	5	2	0	76	13	394
2020	Other services to the public	39	45	8	5	0	3	0	87	5	150
2020	None of the above	34	35	16	8	3	3	0	72	11	519
2019	Client contact centre	30	37	18	9	5	1	0	68	14	133
2019	Health care practitioners	14	30	12	18	18	0	6	48	39	16
2019	Communications or public affairs	36	35	8	10	5	4	1	75	16	110
2019	Access to information and privacy	44	37	13	3	0	3	0	84	3	36
2019	Security	25	29	20	14	12	0	0	54	26	15
2019	Science and technology	22	41	18	9	6	4	0	66	16	141
2019	Library services	49	26	0	16	0	9	0	83	17	11
2019	Administration and operations	33	39	12	8	4	4	0	75	13	398
2019	Human resources	31	40	12	11	4	2	0	73	15	139
2019	Financial management	45	36	12	5	2	2	0	82	7	120
2019	Procurement	32	37	6	12	13	0	0	69	25	16
2019	Information management	43	35	10	5	3	3	1	81	9	149
2019	Information technology	24	34	18	11	7	6	0	62	19	589
2019	Internal audit	10	70	10	9	0	0	0	80	9	10
2019	Evaluation	44	26	12	6	9	3	0	72	15	33
2019	Data sciences	35	33	17	7	4	3	0	70	12	760
2019	Policy	46	38	8	4	4	0	0	83	8	24
2019	Project management	30	39	14	9	7	1	0	70	16	401
2019	Other services to the public	37	31	18	6	4	5	0	71	10	166
2019	None of the above	28	37	16	10	5	4	1	67	16	560
2018	Client contact centre	31	41	10	10	6	1	1	73	16	129
2018	Communications or public affairs	23	41	14	11	8	4	0	66	19	94
2018	Access to information and privacy	44	40	5	8	0	3	0	86	8	23
2018	Science and technology	28	40	13	11	4	4	0	71	15	137
2018	Library services	52	41	0	0	0	7	0	100	0	13
2018	Administration and operations	39	37	13	5	5	2	0	77	10	375
2018	Human resources	31	36	11	12	6	4	0	70	19	136
2018	Financial management	46	39	5	3	5	2	0	87	7	107
2018	Information management	40	39	10	9	1	1	1	80	10	138
2018	Information technology	25	38	19	8	6	4	0	66	14	504
2018	Evaluation	43	24	17	0	10	7	0	71	10	29
2018	Data sciences	35	35	14	8	3	4	0	73	12	723
2018	Policy	41	31	10	14	0	3	0	75	14	29
2018	Project management	26	40	16	11	4	3	0	68	15	365
2018	Other services to the public	29	34	25	7	2	2	0	65	9	137
2018	None of the above	29	35	16	12	4	5	0	67	17	531
2017	Client contact centre	32	43	12	3	9	1	0	76	12	138
2017	Health care practitioners	17	54	10	11	0	8	0	77	12	11
2017	Communications or public affairs	36	37	13	7	4	3	0	75	11	102
2017	Access to information and privacy	42	29	13	4	0	13	0	81	5	25
2017	Science and technology	27	43	17	6	4	2	0	72	11	136
2017	Library services	53	41	0	7	0	0	0	93	7	13
2017	Administration and operations	39	36	13	6	4	3	0	77	10	441
2017	Human resources	29	37	18	10	4	1	1	67	15	158
2017	Financial management	53	31	8	5	1	2	0	85	6	122
2017	Procurement	49	32	12	6	0	0	0	82	6	16
2017	Information management	48	29	11	7	3	3	0	79	10	132
2017	Information technology	28	35	17	10	6	3	1	66	16	585
2017	Internal audit	19	31	19	0	21	0	11	56	23	10
2017	Evaluation	41	18	27	9	6	0	0	59	15	35
2017	Data sciences	38	35	11	10	4	2	0	74	14	675
2017	Policy	39	33	17	7	4	0	0	72	11	28
2017	Project management	31	37	15	10	6	1	0	70	16	436
2017	Other services to the public	42	29	15	8	2	3	1	74	10	135
2017	None of the above	34	33	15	9	5	4	0	70	14	875
2014	Client contact centre	25	39	24	4	4	4	0	67	8	175
2014	Health care practitioners	20	20	0	15	14	32	0	58	42	14
2014	Communications or public affairs	31	41	19	2	4	2	0	74	7	89
2014	Access to information and privacy	42	29	12	5	2	9	0	79	8	40
2014	Science and technology	25	42	19	8	3	3	0	69	11	209
2014	Library services	31	35	17	0	5	0	11	74	6	16
2014	Administration and operations	33	39	14	8	3	3	0	74	12	581
2014	Human resources	28	46	11	6	5	4	0	77	12	138
2014	Financial management	47	32	11	5	4	1	0	80	9	129
2014	Procurement	37	23	23	11	0	5	0	63	12	18
2014	Information management	37	36	15	8	2	2	0	75	10	227
2014	Information technology	22	34	20	13	5	5	1	60	19	644
2014	Internal audit	48	31	7	14	0	0	0	80	14	13
2014	Evaluation	20	47	16	10	3	3	0	70	14	29
2014	Other services to the public	32	33	15	9	5	5	0	69	15	324
2014	None of the above	26	35	19	11	5	4	0	64	16	1158

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	37	18	7	7	4	0	67	14	113
2020	Communications or public affairs	18	27	15	16	11	12	0	52	31	110
2020	Access to information and privacy	37	39	13	3	9	0	0	76	11	36
2020	Security	58	15	13	0	0	13	0	85	0	18
2020	Science and technology	30	34	14	9	7	6	0	68	17	111
2020	Administration and operations	36	35	13	7	3	7	0	76	10	433
2020	Human resources	28	37	15	12	3	4	0	69	15	166
2020	Financial management	42	33	14	7	1	4	0	78	8	105
2020	Procurement	39	37	6	13	6	0	0	75	18	16
2020	Information management	27	40	16	7	2	7	0	72	10	128
2020	Information technology	25	31	19	11	5	10	0	61	17	500
2020	Internal audit	40	60	0	0	0	0	0	100	0	10
2020	Evaluation	32	40	24	0	4	0	0	72	4	25
2020	Data sciences	28	35	18	11	3	4	0	66	15	725
2020	Policy	44	27	13	13	0	3	0	72	14	30
2020	Project management	23	40	17	13	4	2	0	65	17	395
2020	Other services to the public	30	35	18	10	1	5	1	69	11	151
2020	None of the above	24	34	16	12	4	8	0	64	18	516
2019	Client contact centre	23	34	21	13	4	5	0	60	17	136
2019	Health care practitioners	8	12	31	24	18	0	6	22	45	16
2019	Communications or public affairs	25	36	17	9	6	6	1	66	16	111
2019	Access to information and privacy	41	30	19	8	0	3	0	73	8	37
2019	Security	25	22	33	7	12	0	0	47	19	15
2019	Science and technology	18	36	19	14	6	7	0	58	21	141
2019	Library services	46	17	0	25	0	12	0	72	28	11
2019	Administration and operations	24	36	18	9	5	7	1	65	15	396
2019	Human resources	23	37	16	12	7	4	0	63	20	137
2019	Financial management	31	38	16	10	3	2	0	71	13	119
2019	Procurement	32	30	13	12	13	0	0	62	25	16
2019	Information management	37	28	15	9	4	7	1	70	14	148
2019	Information technology	17	29	20	15	9	10	0	51	27	588
2019	Internal audit	0	70	21	0	9	0	0	70	9	10
2019	Evaluation	26	38	12	9	6	9	0	70	16	33
2019	Data sciences	24	34	19	9	4	10	0	64	15	757
2019	Policy	24	48	8	12	4	4	0	75	17	25
2019	Project management	19	36	21	15	8	2	0	56	23	400
2019	Other services to the public	25	34	18	10	5	7	0	64	17	166
2019	None of the above	20	30	23	11	5	11	1	56	18	560
2018	Client contact centre	23	33	22	11	6	4	2	59	18	129
2018	Communications or public affairs	14	34	14	22	7	8	0	52	32	94
2018	Access to information and privacy	31	50	9	4	0	6	0	86	4	23
2018	Science and technology	20	33	22	11	6	8	0	57	19	139
2018	Library services	58	34	0	0	0	8	0	100	0	12
2018	Administration and operations	30	36	16	7	4	7	0	71	11	377
2018	Human resources	23	34	19	13	5	5	1	61	19	137
2018	Financial management	28	42	13	8	5	4	0	73	13	109
2018	Information management	26	39	15	9	3	8	1	71	13	137
2018	Information technology	20	30	23	12	6	10	0	55	19	505
2018	Evaluation	28	34	17	0	10	11	0	70	11	29
2018	Data sciences	25	33	17	12	4	9	0	64	17	722
2018	Policy	28	35	10	21	0	7	0	67	22	29
2018	Project management	17	39	20	15	5	3	0	58	21	367
2018	Other services to the public	23	25	33	8	3	9	0	53	11	137
2018	None of the above	19	31	19	16	4	10	1	56	23	531
2017	Client contact centre	22	40	13	7	8	9	0	69	17	138
2017	Health care practitioners	0	64	17	11	0	8	0	69	12	11
2017	Communications or public affairs	29	35	12	8	8	7	0	69	17	102
2017	Access to information and privacy	25	45	11	7	0	12	0	80	8	25
2017	Science and technology	14	40	23	10	6	7	0	58	17	136
2017	Library services	21	39	23	18	0	0	0	59	18	13
2017	Administration and operations	28	36	14	9	5	9	0	71	15	441
2017	Human resources	21	40	19	15	3	2	1	62	18	158
2017	Financial management	38	35	16	5	1	6	0	77	6	122
2017	Procurement	49	32	18	0	0	0	0	82	0	16
2017	Information management	35	30	14	6	3	12	0	74	10	132
2017	Information technology	18	35	19	12	6	9	1	60	20	584
2017	Evaluation	33	23	21	17	3	3	0	58	21	35
2017	Data sciences	28	34	17	11	4	6	0	66	16	673
2017	Policy	24	42	7	7	4	15	0	78	13	28
2017	Project management	24	37	16	13	7	3	0	63	21	437
2017	Other services to the public	25	38	18	10	2	4	1	67	13	135
2017	None of the above	24	32	18	12	5	9	0	62	19	873
2014	Client contact centre	20	34	25	9	2	10	0	60	13	175
2014	Health care practitioners	12	27	14	7	7	32	0	58	22	14
2014	Communications or public affairs	21	38	24	8	2	7	0	63	10	89
2014	Access to information and privacy	30	31	10	0	5	24	0	80	6	40
2014	Science and technology	20	32	25	9	3	10	1	59	13	208
2014	Library services	18	36	24	5	5	0	11	61	12	16
2014	Administration and operations	23	40	18	8	4	7	0	68	13	581
2014	Human resources	22	41	18	6	7	5	1	67	14	137
2014	Financial management	36	37	13	8	3	2	1	74	12	129
2014	Procurement	37	12	28	18	0	5	0	52	19	18
2014	Information management	26	36	18	9	3	7	1	68	13	227
2014	Information technology	17	29	22	14	5	11	1	53	22	642
2014	Internal audit	29	44	7	14	0	7	0	78	15	13
2014	Evaluation	7	51	3	13	3	23	0	74	22	29
2014	Other services to the public	24	31	15	13	5	11	0	62	21	324
2014	None of the above	18	33	20	13	5	10	0	57	20	1159

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	38	11	14	9	2	0	66	23	112
2020	Communications or public affairs	23	30	19	16	10	2	0	54	26	110
2020	Access to information and privacy	37	33	8	10	9	3	0	72	19	36
2020	Security	48	15	23	8	0	5	0	67	8	18
2020	Science and technology	26	40	12	12	8	2	0	67	20	111
2020	Administration and operations	33	38	11	9	6	3	0	74	15	435
2020	Human resources	32	33	15	11	6	2	0	67	17	166
2020	Financial management	39	37	11	10	1	1	0	77	11	105
2020	Procurement	32	50	6	6	6	0	0	82	12	16
2020	Information management	24	45	12	14	3	1	0	71	17	128
2020	Information technology	27	33	17	13	5	5	0	63	19	502
2020	Internal audit	29	60	0	11	0	0	0	89	11	10
2020	Evaluation	36	32	24	0	4	4	0	71	4	25
2020	Data sciences	29	34	17	13	5	2	0	65	18	727
2020	Policy	34	30	23	10	0	3	0	65	10	30
2020	Project management	23	38	18	14	5	1	0	63	20	395
2020	Other services to the public	29	43	11	11	5	2	0	74	15	151
2020	None of the above	26	33	16	15	6	4	0	62	22	520
2019	Client contact centre	20	41	22	12	4	2	0	62	16	135
2019	Health care practitioners	8	12	19	24	30	0	6	22	58	16
2019	Communications or public affairs	24	41	7	12	11	3	1	68	25	112
2019	Access to information and privacy	46	29	14	10	0	0	0	76	10	37
2019	Security	25	41	14	14	7	0	0	66	20	15
2019	Science and technology	17	35	21	13	9	5	0	55	23	141
2019	Library services	37	38	9	8	8	0	0	75	16	11
2019	Administration and operations	24	39	16	10	8	4	0	65	18	396
2019	Human resources	25	34	15	15	10	1	0	60	25	137
2019	Financial management	27	42	12	16	2	1	0	70	18	117
2019	Procurement	17	39	19	19	6	0	0	56	25	16
2019	Information management	29	41	10	11	5	3	1	73	16	149
2019	Information technology	18	30	19	16	12	5	0	50	30	589
2019	Internal audit	0	91	0	0	9	0	0	91	9	10
2019	Evaluation	26	35	18	15	6	0	0	61	21	33
2019	Data sciences	23	36	18	13	6	4	0	61	20	759
2019	Policy	16	36	16	12	12	8	0	56	26	25
2019	Project management	18	38	16	17	9	1	0	57	26	401
2019	Other services to the public	22	37	17	13	7	3	0	61	21	166
2019	None of the above	18	33	18	15	9	6	0	55	27	558
2018	Client contact centre	21	37	17	13	8	2	1	60	22	130
2018	Communications or public affairs	16	31	20	14	13	6	0	50	29	94
2018	Access to information and privacy	25	54	8	4	0	9	0	87	4	23
2018	Science and technology	16	38	21	17	6	2	0	55	23	140
2018	Library services	28	65	0	7	0	0	0	93	7	13
2018	Administration and operations	27	38	13	11	7	4	0	68	19	377
2018	Human resources	19	39	16	14	8	4	0	60	23	137
2018	Financial management	28	40	14	10	4	3	0	71	14	108
2018	Information management	27	41	16	13	1	2	1	69	15	139
2018	Information technology	17	34	19	14	10	6	0	54	26	505
2018	Evaluation	22	45	17	3	10	3	0	69	14	29
2018	Data sciences	22	36	18	13	7	4	0	60	21	726
2018	Policy	24	28	17	28	0	3	0	54	29	29
2018	Project management	15	36	21	18	9	2	0	51	27	367
2018	Other services to the public	22	34	19	15	7	3	0	57	23	137
2018	None of the above	19	33	19	17	7	5	0	55	26	531
2017	Client contact centre	24	35	18	10	11	2	0	61	21	138
2017	Health care practitioners	0	46	17	8	21	8	0	50	31	11
2017	Communications or public affairs	27	39	10	11	10	4	0	68	22	102
2017	Access to information and privacy	33	51	3	9	0	4	0	88	9	25
2017	Science and technology	16	44	18	11	7	4	0	62	19	136
2017	Library services	39	47	0	14	0	0	0	86	14	13
2017	Administration and operations	26	35	14	12	6	6	0	66	20	440
2017	Human resources	24	42	14	14	5	1	1	67	19	158
2017	Financial management	35	36	13	12	1	4	0	74	13	122
2017	Procurement	57	25	12	6	0	0	0	82	6	16
2017	Information management	33	34	15	10	3	5	0	71	13	133
2017	Information technology	20	33	18	16	8	5	1	56	25	584
2017	Internal audit	19	31	19	11	21	0	0	50	31	10
2017	Evaluation	27	30	12	23	8	0	0	57	31	35
2017	Data sciences	27	37	14	13	5	5	0	67	19	675
2017	Policy	24	30	24	11	4	7	0	58	16	28
2017	Project management	22	41	11	15	8	1	0	64	24	437
2017	Other services to the public	23	39	16	9	7	6	0	66	17	135
2017	None of the above	23	34	15	14	7	6	0	61	23	876
2014	Client contact centre	20	41	24	9	2	4	0	64	11	175
2014	Health care practitioners	12	39	6	22	7	13	0	59	34	14
2014	Communications or public affairs	22	48	10	11	6	2	0	71	18	89
2014	Access to information and privacy	34	27	15	7	2	14	0	71	11	40
2014	Science and technology	24	45	16	7	5	3	1	71	12	208
2014	Library services	19	18	17	28	5	0	11	42	38	16
2014	Administration and operations	24	40	18	9	5	3	0	67	15	580
2014	Human resources	24	39	17	8	8	4	1	66	16	138
2014	Financial management	27	39	14	11	7	2	0	67	19	129
2014	Procurement	33	21	28	6	6	5	0	57	13	18
2014	Information management	23	42	18	9	6	3	0	67	15	227
2014	Information technology	16	32	24	13	9	6	0	52	23	642
2014	Internal audit	41	39	6	7	7	0	0	80	14	13
2014	Evaluation	13	34	16	20	10	7	0	51	32	29
2014	Other services to the public	25	32	17	13	7	7	0	61	21	323
2014	None of the above	17	36	19	17	6	5	0	56	24	1161

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	26	10	2	3	3	1	85	5	113
2020	Communications or public affairs	50	26	13	6	3	3	0	77	9	109
2020	Access to information and privacy	40	33	17	3	0	5	3	79	3	36
2020	Security	69	15	16	0	0	0	0	84	0	18
2020	Science and technology	54	25	14	2	1	4	0	82	3	112
2020	Administration and operations	55	20	12	2	1	9	1	84	3	436
2020	Human resources	52	24	11	4	1	8	1	83	4	165
2020	Financial management	67	24	8	0	0	1	0	92	0	104
2020	Procurement	69	19	0	0	0	12	0	100	0	16
2020	Information management	64	24	6	1	0	4	1	93	1	126
2020	Information technology	59	25	8	3	0	6	0	89	3	500
2020	Internal audit	71	19	0	10	0	0	0	90	10	10
2020	Evaluation	68	16	8	0	0	8	0	91	0	25
2020	Data sciences	57	26	9	4	0	3	0	86	4	727
2020	Policy	60	20	10	10	0	0	0	80	10	30
2020	Project management	53	27	12	4	1	3	1	83	4	394
2020	Other services to the public	60	23	8	2	0	5	1	89	2	149
2020	None of the above	59	23	9	3	1	4	1	86	4	521
2019	Client contact centre	66	16	13	2	1	2	0	83	3	136
2019	Health care practitioners	63	31	0	0	0	0	6	100	0	16
2019	Communications or public affairs	62	18	9	4	1	5	1	85	6	112
2019	Access to information and privacy	68	16	8	6	0	0	2	86	6	37
2019	Security	66	13	14	7	0	0	0	80	7	15
2019	Science and technology	60	24	10	1	2	4	0	87	3	141
2019	Library services	66	21	0	0	0	12	0	100	0	11
2019	Administration and operations	58	27	8	2	0	5	0	89	3	399
2019	Human resources	58	29	7	2	1	2	0	89	3	140
2019	Financial management	63	30	3	2	0	2	1	96	2	119
2019	Procurement	75	18	0	7	0	0	0	93	7	16
2019	Information management	67	21	5	1	1	4	1	92	2	150
2019	Information technology	65	22	6	2	1	5	0	92	2	590
2019	Internal audit	80	10	9	0	0	0	0	91	0	10
2019	Evaluation	73	21	3	0	3	0	0	94	3	33
2019	Data sciences	61	21	10	2	0	6	0	88	2	759
2019	Policy	64	12	16	0	0	8	0	83	0	25
2019	Project management	59	22	10	3	1	4	0	85	4	397
2019	Other services to the public	51	31	9	1	0	7	1	89	2	166
2019	None of the above	57	26	9	2	0	6	0	88	3	560

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	51	9	5	2	0	0	84	7	112
2020	Communications or public affairs	30	55	6	5	2	2	0	86	8	109
2020	Access to information and privacy	40	37	11	9	3	0	0	78	11	36
2020	Security	47	40	8	0	0	5	0	92	0	18
2020	Science and technology	27	44	17	7	4	2	0	72	11	112
2020	Administration and operations	41	43	8	4	1	2	0	86	5	436
2020	Human resources	38	43	10	5	1	2	1	84	6	165
2020	Financial management	42	44	13	1	0	0	0	86	1	105
2020	Procurement	43	38	0	18	0	0	0	82	18	16
2020	Information management	33	45	13	6	2	1	0	79	8	128
2020	Information technology	34	44	12	6	2	1	0	80	8	500
2020	Internal audit	62	38	0	0	0	0	0	100	0	10
2020	Evaluation	32	56	8	4	0	0	0	88	4	25
2020	Data sciences	34	45	14	5	1	1	0	80	7	726
2020	Policy	57	26	10	3	3	0	0	83	7	30
2020	Project management	34	47	13	5	2	0	0	80	7	394
2020	Other services to the public	38	44	11	3	1	3	0	85	3	151
2020	None of the above	33	44	13	7	1	1	0	79	8	517
2019	Client contact centre	37	44	12	6	1	1	0	81	7	137
2019	Health care practitioners	7	47	13	27	7	0	0	53	33	15
2019	Communications or public affairs	41	44	6	6	1	2	1	87	7	112
2019	Access to information and privacy	56	30	14	0	0	0	0	86	0	36
2019	Security	50	20	29	0	0	0	0	71	0	15
2019	Science and technology	29	51	6	10	3	0	0	81	13	141
2019	Library services	55	25	0	8	0	12	0	91	9	11
2019	Administration and operations	36	47	9	4	4	1	0	83	8	397
2019	Human resources	41	44	9	4	0	1	1	86	4	140
2019	Financial management	39	47	11	2	1	0	0	86	3	121
2019	Procurement	25	62	0	7	6	0	0	87	13	16
2019	Information management	43	42	9	2	2	1	1	87	4	147
2019	Information technology	26	44	16	9	3	1	0	71	13	588
2019	Internal audit	50	50	0	0	0	0	0	100	0	10
2019	Evaluation	45	37	6	12	0	0	0	82	12	33
2019	Data sciences	41	41	10	5	2	2	0	84	6	763
2019	Policy	36	48	4	8	4	0	0	84	12	25
2019	Project management	32	47	11	7	2	0	0	79	10	402
2019	Other services to the public	35	45	12	5	3	1	0	81	8	165
2019	None of the above	30	45	15	6	2	2	0	77	8	559
2018	Client contact centre	31	47	12	5	5	0	1	78	9	129
2018	Communications or public affairs	34	47	13	3	1	1	0	82	4	92
2018	Access to information and privacy	38	59	3	0	0	0	0	97	0	23
2018	Science and technology	22	50	18	6	2	2	0	73	8	140
2018	Library services	66	27	0	0	0	7	0	100	0	13
2018	Administration and operations	37	44	12	4	1	3	0	83	5	377
2018	Human resources	34	46	10	9	1	1	0	81	9	136
2018	Financial management	37	40	9	13	0	1	0	78	13	108
2018	Information management	38	42	15	3	0	1	1	82	3	139
2018	Information technology	24	48	15	9	1	3	0	73	11	506
2018	Evaluation	20	56	4	10	10	0	0	76	20	29
2018	Data sciences	35	42	11	9	2	1	0	78	10	725
2018	Policy	31	38	17	10	0	3	0	71	11	29
2018	Project management	29	48	13	7	3	0	0	77	10	366
2018	Other services to the public	39	36	21	3	1	0	0	75	4	135
2018	None of the above	30	43	15	7	1	3	0	76	8	532
2017	Client contact centre	29	54	7	3	5	1	1	84	8	138
2017	Health care practitioners	8	50	23	20	0	0	0	57	20	11
2017	Communications or public affairs	46	35	13	2	3	1	0	82	5	102
2017	Access to information and privacy	59	41	0	0	0	0	0	100	0	25
2017	Science and technology	26	51	14	7	2	0	0	77	8	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	36	45	12	6	1	1	0	81	7	440
2017	Human resources	35	43	14	6	1	1	0	78	8	157
2017	Financial management	52	36	7	5	0	0	0	88	5	122
2017	Procurement	63	31	6	0	0	0	0	94	0	16
2017	Information management	44	41	12	2	2	0	0	85	4	132
2017	Information technology	28	46	15	8	2	1	0	75	10	584
2017	Internal audit	19	70	0	0	11	0	0	89	11	10
2017	Evaluation	28	49	17	6	0	0	0	77	6	35
2017	Data sciences	38	42	11	6	1	1	0	82	7	676
2017	Policy	50	29	7	7	4	4	0	81	12	28
2017	Project management	34	46	9	7	3	1	0	81	10	438
2017	Other services to the public	36	45	8	8	0	3	0	84	8	134
2017	None of the above	34	42	14	6	1	2	0	78	7	874
2014	Client contact centre	28	46	18	6	1	1	0	75	7	175
2014	Health care practitioners	32	54	7	0	0	6	0	92	0	14
2014	Communications or public affairs	37	46	11	3	2	0	0	83	5	89
2014	Access to information and privacy	37	39	5	8	0	9	3	86	9	40
2014	Science and technology	31	50	11	3	3	1	0	82	7	209
2014	Library services	32	35	11	11	0	0	11	75	12	16
2014	Administration and operations	35	46	11	5	1	2	0	83	5	581
2014	Human resources	38	47	9	3	1	1	0	86	5	138
2014	Financial management	50	37	9	3	0	0	1	88	3	129
2014	Procurement	32	38	23	6	0	0	0	70	6	18
2014	Information management	36	43	14	4	2	1	0	80	6	226
2014	Information technology	26	43	19	8	2	2	0	70	10	644
2014	Internal audit	41	45	7	7	0	0	0	86	7	13
2014	Evaluation	20	47	26	3	3	0	0	68	7	29
2014	Other services to the public	36	38	14	6	1	3	0	77	8	324
2014	None of the above	33	41	15	7	2	2	0	76	9	1161

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	48	12	10	5	2	0	73	15	112
2020	Communications or public affairs	14	40	20	11	8	7	0	58	20	110
2020	Access to information and privacy	24	40	14	16	6	0	0	65	22	36
2020	Security	38	36	8	5	0	13	0	85	6	18
2020	Science and technology	18	42	17	17	5	1	0	61	22	112
2020	Administration and operations	34	36	13	9	3	5	0	74	12	433
2020	Human resources	24	36	15	21	3	2	0	60	24	166
2020	Financial management	33	42	16	7	0	2	0	77	7	104
2020	Procurement	28	32	20	13	7	0	0	60	19	15
2020	Information management	28	38	14	13	3	4	0	69	17	127
2020	Information technology	20	37	20	14	5	4	0	59	20	492
2020	Internal audit	19	71	0	10	0	0	0	90	10	10
2020	Evaluation	8	62	25	4	0	0	0	71	4	24
2020	Data sciences	24	39	18	14	3	3	0	64	18	722
2020	Policy	34	30	30	6	0	0	0	64	6	30
2020	Project management	19	40	21	16	4	0	0	59	20	390
2020	Other services to the public	28	39	15	11	2	4	1	71	14	151
2020	None of the above	22	37	16	15	4	4	1	62	20	517
2019	Client contact centre	22	47	19	7	3	2	0	70	10	137
2019	Health care practitioners	12	27	6	37	18	0	0	39	55	16
2019	Communications or public affairs	21	42	14	13	6	2	1	65	20	112
2019	Access to information and privacy	36	30	18	8	3	3	2	69	12	37
2019	Security	26	26	20	7	20	0	0	53	27	15
2019	Science and technology	9	39	19	19	12	3	0	49	32	140
2019	Library services	46	17	0	16	0	21	0	80	20	11
2019	Administration and operations	20	39	24	10	5	1	0	60	15	396
2019	Human resources	26	36	18	15	5	1	0	62	20	137
2019	Financial management	30	33	19	14	3	1	0	63	17	121
2019	Procurement	21	28	19	20	14	0	0	48	33	15
2019	Information management	27	36	17	12	3	4	1	67	16	150
2019	Information technology	15	32	19	20	10	3	0	49	31	590
2019	Internal audit	0	71	0	29	0	0	0	71	29	10
2019	Evaluation	25	42	15	9	9	0	0	67	18	33
2019	Data sciences	21	36	18	16	4	4	0	59	21	761
2019	Policy	12	44	20	16	4	4	0	58	21	25
2019	Project management	14	38	20	19	8	1	0	53	27	402
2019	Other services to the public	20	36	20	13	9	2	0	57	22	163
2019	None of the above	16	36	20	17	6	3	1	54	24	556

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	37	10	5	4	6	3	79	10	112
2020	Communications or public affairs	20	47	14	12	2	4	2	71	14	110
2020	Access to information and privacy	47	25	11	6	8	3	0	74	14	36
2020	Security	48	21	5	16	0	5	5	76	18	18
2020	Science and technology	31	42	11	8	5	3	1	76	13	112
2020	Administration and operations	42	36	11	4	2	3	1	82	7	434
2020	Human resources	42	33	11	8	4	1	2	77	12	165
2020	Financial management	35	42	10	3	7	2	1	80	10	104
2020	Procurement	32	40	7	14	7	0	0	73	21	15
2020	Information management	37	36	16	6	2	2	1	75	8	127
2020	Information technology	31	36	15	7	4	5	2	72	12	500
2020	Internal audit	48	31	10	0	11	0	0	79	11	10
2020	Evaluation	16	56	20	4	4	0	0	72	8	25
2020	Data sciences	28	37	16	10	4	3	2	69	15	726
2020	Policy	37	30	17	10	0	3	3	71	11	30
2020	Project management	33	40	16	6	2	3	1	75	9	395
2020	Other services to the public	34	32	14	6	3	8	3	74	10	151
2020	None of the above	32	34	15	9	4	4	3	71	13	518
2019	Client contact centre	31	41	13	9	3	2	1	74	12	136
2019	Health care practitioners	6	33	30	12	12	6	0	42	26	16
2019	Communications or public affairs	39	28	12	12	4	4	1	70	17	111
2019	Access to information and privacy	45	19	16	17	0	0	3	66	17	37
2019	Security	26	45	22	0	0	0	7	77	0	15
2019	Science and technology	22	45	15	8	7	0	3	69	16	140
2019	Library services	53	27	0	8	0	12	0	91	9	11
2019	Administration and operations	34	39	12	7	4	1	2	76	11	399
2019	Human resources	43	35	11	7	1	2	0	81	8	139
2019	Financial management	39	38	11	7	2	1	2	79	9	121
2019	Procurement	44	32	6	6	6	5	0	81	13	16
2019	Information management	38	33	10	8	3	6	3	78	12	148
2019	Information technology	26	39	17	9	5	4	1	68	14	587
2019	Internal audit	31	39	0	20	0	10	0	78	22	10
2019	Evaluation	34	26	13	15	9	3	0	62	25	33
2019	Data sciences	31	34	15	11	4	3	2	69	15	763
2019	Policy	33	25	21	4	4	8	4	67	10	24
2019	Project management	29	44	14	7	2	2	2	75	10	404
2019	Other services to the public	39	30	13	8	2	4	2	74	11	166
2019	None of the above	29	37	15	8	4	4	3	71	13	561
2018	Client contact centre	34	38	15	6	2	4	1	76	9	129
2018	Communications or public affairs	33	38	10	11	2	3	3	76	14	92
2018	Access to information and privacy	22	57	17	4	0	0	0	79	4	22
2018	Science and technology	29	38	13	8	3	5	3	73	13	140
2018	Library services	52	48	0	0	0	0	0	100	0	13
2018	Administration and operations	39	39	12	4	2	3	1	81	7	376
2018	Human resources	39	38	9	10	2	1	0	78	13	135
2018	Financial management	35	36	14	9	2	3	1	74	12	109
2018	Information management	36	40	10	8	1	3	2	80	10	139
2018	Information technology	24	43	16	6	4	4	2	72	11	506
2018	Evaluation	23	47	17	10	3	0	0	70	13	29
2018	Data sciences	29	40	13	10	4	3	3	72	14	724
2018	Policy	35	28	14	10	10	3	0	64	21	29
2018	Project management	33	44	9	8	2	1	2	80	11	365
2018	Other services to the public	41	38	11	4	2	2	1	82	7	136
2018	None of the above	33	34	13	9	3	6	2	73	13	531
2017	Client contact centre	35	37	16	3	5	4	1	75	9	137
2017	Health care practitioners	23	52	8	10	0	8	0	81	11	11
2017	Communications or public affairs	46	36	4	7	2	6	0	87	9	102
2017	Access to information and privacy	49	35	5	3	0	8	0	91	4	24
2017	Science and technology	26	48	11	6	3	4	1	78	10	136
2017	Library services	53	41	0	0	7	0	0	93	7	13
2017	Administration and operations	39	34	11	6	5	2	3	77	11	441
2017	Human resources	47	33	6	9	1	3	1	83	11	157
2017	Financial management	41	38	11	6	1	4	0	82	7	122
2017	Procurement	63	25	6	0	0	6	0	93	0	16
2017	Information management	42	34	10	5	2	4	2	81	8	132
2017	Information technology	32	40	13	5	4	5	2	76	10	585
2017	Internal audit	30	50	10	0	11	0	0	80	11	10
2017	Evaluation	34	40	12	9	3	0	3	76	12	35
2017	Data sciences	36	37	11	7	3	4	1	78	10	675
2017	Policy	45	31	6	7	7	4	0	79	15	28
2017	Project management	43	35	11	5	2	2	1	81	7	438
2017	Other services to the public	37	47	9	4	1	0	1	86	5	135
2017	None of the above	37	35	11	8	4	3	2	76	13	870
2014	Client contact centre	27	46	15	7	1	2	3	76	8	176
2014	Health care practitioners	49	20	6	0	12	0	13	79	14	14
2014	Communications or public affairs	37	45	6	2	4	5	0	87	7	89
2014	Access to information and privacy	44	32	10	7	3	5	0	79	10	40
2014	Science and technology	36	43	13	4	2	1	1	81	6	209
2014	Library services	49	27	6	5	0	5	6	86	6	16
2014	Administration and operations	42	38	9	4	2	3	1	84	7	579
2014	Human resources	47	37	6	2	3	4	1	89	5	138
2014	Financial management	39	37	15	4	2	1	2	78	7	129
2014	Procurement	44	43	6	6	0	0	0	88	6	18
2014	Information management	46	35	9	5	3	3	0	83	7	227
2014	Information technology	30	40	13	7	3	5	2	75	10	645
2014	Internal audit	11	64	24	0	0	0	0	76	0	13
2014	Evaluation	29	44	13	7	3	0	3	76	10	29
2014	Other services to the public	41	37	7	7	4	4	1	82	11	324
2014	None of the above	35	37	13	6	3	4	1	77	9	1162

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	42	12	2	2	3	0	84	4	112
2020	Communications or public affairs	32	41	17	6	2	2	0	75	8	109
2020	Access to information and privacy	45	38	8	6	0	3	0	86	6	36
2020	Security	58	29	8	0	0	5	0	92	0	18
2020	Science and technology	42	43	7	2	4	2	0	87	7	111
2020	Administration and operations	45	40	8	2	1	3	0	88	3	436
2020	Human resources	53	28	11	3	2	1	1	83	5	166
2020	Financial management	44	48	6	0	2	1	0	92	2	103
2020	Procurement	46	25	23	6	0	0	0	71	6	16
2020	Information management	49	34	12	1	1	3	1	86	2	128
2020	Information technology	40	38	15	3	1	3	0	80	5	499
2020	Internal audit	29	60	0	11	0	0	0	89	11	10
2020	Evaluation	44	28	24	4	0	0	0	72	4	25
2020	Data sciences	38	40	15	4	1	2	0	80	5	723
2020	Policy	57	30	7	3	0	3	0	90	3	30
2020	Project management	42	40	13	3	2	1	0	82	5	390
2020	Other services to the public	49	31	9	6	1	4	0	83	7	150
2020	None of the above	40	36	14	5	1	3	0	79	7	514
2019	Client contact centre	43	38	14	2	1	2	0	82	4	137
2019	Health care practitioners	21	43	18	18	0	0	0	63	18	16
2019	Communications or public affairs	41	37	17	4	1	0	1	78	5	111
2019	Access to information and privacy	58	22	17	3	0	0	0	81	3	36
2019	Security	52	22	12	14	0	0	0	74	14	15
2019	Science and technology	28	52	9	6	2	2	0	82	8	141
2019	Library services	54	46	0	0	0	0	0	100	0	11
2019	Administration and operations	39	38	15	4	3	1	0	78	7	398
2019	Human resources	53	32	11	2	1	0	1	86	4	140
2019	Financial management	47	37	11	4	0	1	0	84	4	121
2019	Procurement	32	38	25	0	0	5	0	74	0	16
2019	Information management	43	37	12	2	2	2	1	83	4	150
2019	Information technology	35	38	16	5	2	3	0	76	8	588
2019	Internal audit	21	48	21	10	0	0	0	69	10	10
2019	Evaluation	40	36	12	3	6	3	0	78	9	33
2019	Data sciences	41	37	14	3	2	2	1	80	6	757
2019	Policy	29	38	21	4	4	4	0	69	9	24
2019	Project management	35	42	14	5	2	1	1	79	7	403
2019	Other services to the public	40	33	17	4	1	5	1	78	5	166
2019	None of the above	33	42	16	5	2	3	0	77	6	560
2018	Client contact centre	43	34	18	3	2	0	0	77	5	127
2018	Communications or public affairs	37	40	15	3	2	3	0	79	5	91
2018	Access to information and privacy	44	49	4	3	0	0	0	93	3	23
2018	Science and technology	42	39	10	6	1	2	0	83	7	139
2018	Library services	52	48	0	0	0	0	0	100	0	13
2018	Administration and operations	41	41	12	3	1	2	0	84	5	375
2018	Human resources	41	42	13	3	0	1	0	84	3	135
2018	Financial management	45	42	11	1	0	1	0	88	1	109
2018	Information management	40	38	17	4	0	1	1	79	4	140
2018	Information technology	31	44	14	5	2	4	0	78	7	503
2018	Evaluation	27	52	11	0	7	3	0	82	7	28
2018	Data sciences	40	39	12	4	3	2	0	81	6	724
2018	Policy	52	31	10	7	0	0	0	83	7	29
2018	Project management	39	41	14	3	2	1	0	81	5	361
2018	Other services to the public	45	32	18	4	1	1	0	78	4	137
2018	None of the above	35	41	13	6	2	4	0	79	8	529

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	26	17	5	12	12	4	59	21	111
2020	Communications or public affairs	15	34	17	14	6	13	1	58	23	110
2020	Access to information and privacy	42	13	23	8	3	11	0	62	13	36
2020	Security	38	15	5	8	5	18	10	74	18	18
2020	Science and technology	26	22	19	7	9	15	1	58	19	110
2020	Administration and operations	30	22	18	10	8	11	2	59	20	435
2020	Human resources	32	19	15	13	6	10	5	60	23	166
2020	Financial management	27	31	16	7	6	8	5	67	15	105
2020	Procurement	26	32	17	13	7	6	0	61	21	16
2020	Information management	32	23	22	8	4	9	2	61	14	128
2020	Information technology	25	26	19	9	5	13	3	60	17	495
2020	Evaluation	24	28	20	12	8	4	4	57	22	25
2020	Data sciences	25	25	15	12	6	13	4	60	22	725
2020	Policy	34	20	13	17	3	10	3	62	23	30
2020	Project management	20	25	19	11	8	13	4	54	22	393
2020	Other services to the public	24	24	16	13	7	14	4	57	24	151
2020	None of the above	23	22	15	12	9	14	5	55	26	515
2019	Client contact centre	21	22	22	15	10	9	1	48	27	137
2019	Health care practitioners	8	19	24	18	18	12	0	31	42	16
2019	Communications or public affairs	27	26	16	6	9	12	3	63	18	112
2019	Access to information and privacy	33	32	19	3	8	5	0	68	12	37
2019	Security	38	16	14	7	19	0	7	58	28	15
2019	Science and technology	17	31	20	13	6	8	4	55	22	141
2019	Library services	25	17	9	8	8	34	0	63	24	11
2019	Administration and operations	22	27	17	14	8	9	3	56	25	396
2019	Human resources	22	17	20	13	9	13	5	48	27	140
2019	Financial management	30	19	23	10	7	7	4	55	19	121
2019	Procurement	24	25	31	12	0	7	0	53	13	16
2019	Information management	27	22	19	8	9	13	2	58	20	150
2019	Information technology	20	25	21	9	8	15	2	55	21	591
2019	Internal audit	10	30	10	20	0	20	10	57	28	10
2019	Evaluation	25	15	19	12	18	12	0	45	33	33
2019	Data sciences	22	24	17	10	8	15	4	56	23	762
2019	Policy	28	16	16	8	12	12	8	55	25	25
2019	Project management	16	24	20	14	15	8	3	45	32	403
2019	Other services to the public	24	17	21	13	6	16	4	51	23	164
2019	None of the above	16	26	15	13	10	15	5	53	28	559
2018	Client contact centre	17	23	19	11	15	12	3	47	31	128
2018	Communications or public affairs	19	27	15	12	12	10	4	54	29	94
2018	Access to information and privacy	17	36	9	21	0	8	8	64	25	23
2018	Science and technology	23	31	15	8	8	9	6	64	19	140
2018	Library services	46	34	7	0	7	7	0	85	7	13
2018	Administration and operations	23	32	18	12	9	5	2	59	22	377
2018	Human resources	22	33	15	13	8	7	3	61	23	137
2018	Financial management	21	29	22	9	6	10	5	58	17	108
2018	Information management	23	26	21	15	6	7	2	54	23	139
2018	Information technology	17	27	19	11	9	14	3	53	24	506
2018	Evaluation	20	40	10	11	13	7	0	63	26	29
2018	Data sciences	21	25	19	10	9	14	2	55	22	726
2018	Policy	29	11	18	14	7	14	7	50	27	28
2018	Project management	18	23	22	11	13	11	3	48	27	366
2018	Other services to the public	26	19	21	11	11	10	2	52	24	135
2018	None of the above	17	21	20	15	10	14	3	46	31	532
2017	Client contact centre	13	27	15	13	15	11	6	48	33	137
2017	Health care practitioners	0	52	15	15	0	17	0	63	19	11
2017	Communications or public affairs	18	30	17	9	9	14	3	57	22	102
2017	Access to information and privacy	12	41	11	21	3	4	8	60	27	25
2017	Science and technology	13	32	16	13	10	12	4	53	28	135
2017	Library services	30	23	0	32	0	9	7	62	38	13
2017	Administration and operations	19	26	18	13	11	10	2	52	27	441
2017	Human resources	23	25	17	14	11	7	4	54	28	158
2017	Financial management	23	24	20	13	5	11	4	56	20	122
2017	Procurement	37	26	6	6	6	18	0	77	15	16
2017	Information management	19	22	19	11	12	15	2	50	27	133
2017	Information technology	16	26	17	13	9	17	2	52	27	585
2017	Internal audit	0	31	11	10	20	20	10	44	41	10
2017	Evaluation	18	12	15	20	12	14	9	39	42	35
2017	Data sciences	19	22	18	13	8	15	4	51	27	675
2017	Policy	18	33	7	7	18	17	0	62	30	28
2017	Project management	16	19	20	16	15	9	5	41	36	437
2017	Other services to the public	19	21	17	9	13	15	6	51	27	135
2017	None of the above	17	19	18	13	14	15	5	44	34	873
2014	Client contact centre	12	25	20	14	12	14	3	45	31	176
2014	Health care practitioners	7	33	20	7	20	12	0	47	31	14
2014	Communications or public affairs	9	29	23	11	9	14	5	47	25	89
2014	Access to information and privacy	24	29	18	8	10	10	3	60	20	40
2014	Science and technology	17	28	18	12	9	12	5	54	25	209
2014	Library services	25	11	17	12	12	12	11	46	31	16
2014	Administration and operations	15	23	17	13	13	14	4	47	31	580
2014	Human resources	19	20	18	19	7	11	6	47	31	138
2014	Financial management	13	29	17	14	8	15	4	52	27	129
2014	Procurement	27	16	22	11	12	11	0	49	26	18
2014	Information management	23	25	18	10	12	10	2	54	25	226
2014	Information technology	13	24	23	12	11	15	3	45	28	645
2014	Internal audit	0	23	19	7	32	7	12	28	48	13
2014	Evaluation	10	17	27	3	29	7	7	31	38	29
2014	Other services to the public	15	20	20	17	11	12	5	43	33	324
2014	None of the above	13	20	18	16	13	17	3	41	37	1161

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	42	16	9	7	3	1	67	16	112
2020	Communications or public affairs	21	32	25	12	7	4	0	54	19	109
2020	Access to information and privacy	36	37	13	11	0	3	0	75	12	36
2020	Security	48	26	8	8	0	5	5	82	9	18
2020	Science and technology	32	35	14	12	5	2	0	69	17	112
2020	Administration and operations	33	36	13	9	4	4	1	72	14	432
2020	Human resources	31	33	13	10	6	3	4	68	17	164
2020	Financial management	47	33	9	9	2	1	0	81	11	105
2020	Procurement	32	32	17	13	0	6	0	68	14	16
2020	Information management	32	38	13	6	7	5	0	73	14	127
2020	Information technology	24	37	19	10	6	4	0	63	17	498
2020	Internal audit	58	32	10	0	0	0	0	90	0	10
2020	Evaluation	20	48	24	0	8	0	0	68	8	25
2020	Data sciences	30	38	17	11	3	1	0	69	14	726
2020	Policy	34	40	13	10	3	0	0	74	13	30
2020	Project management	24	41	16	11	5	2	1	67	16	393
2020	Other services to the public	27	37	20	8	3	3	1	67	11	150
2020	None of the above	26	36	15	12	6	3	1	65	19	517
2019	Client contact centre	28	35	21	9	3	4	0	66	12	137
2019	Health care practitioners	27	19	37	18	0	0	0	45	18	16
2019	Communications or public affairs	25	35	17	12	6	3	1	63	20	112
2019	Access to information and privacy	39	44	14	0	3	0	0	83	3	36
2019	Security	38	20	28	14	0	0	0	58	14	15
2019	Science and technology	20	40	17	13	6	4	0	63	20	140
2019	Library services	32	40	0	16	0	12	0	82	18	11
2019	Administration and operations	26	38	16	12	6	1	0	66	18	398
2019	Human resources	31	35	15	10	7	1	1	67	18	138
2019	Financial management	42	36	11	9	2	1	0	78	11	121
2019	Procurement	26	43	31	0	0	0	0	69	0	16
2019	Information management	34	33	19	9	3	2	1	68	12	149
2019	Information technology	21	33	20	16	7	3	0	56	24	587
2019	Internal audit	21	30	39	0	0	10	0	57	0	10
2019	Evaluation	34	39	12	12	3	0	0	73	15	33
2019	Data sciences	32	34	18	10	4	3	0	68	14	760
2019	Policy	36	32	8	12	8	4	0	71	21	25
2019	Project management	24	40	18	12	7	0	0	64	18	403
2019	Other services to the public	26	36	19	13	5	1	0	62	18	164
2019	None of the above	23	37	19	10	6	4	0	63	17	558
2018	Client contact centre	21	43	21	6	5	3	1	67	11	129
2018	Communications or public affairs	17	42	15	16	6	2	1	62	23	94
2018	Access to information and privacy	26	40	23	4	4	3	0	68	8	23
2018	Science and technology	33	38	11	14	4	1	0	71	18	140
2018	Library services	34	34	15	7	0	0	10	76	7	13
2018	Administration and operations	28	36	19	8	7	2	0	66	15	376
2018	Human resources	29	37	11	15	5	4	0	68	21	137
2018	Financial management	42	37	12	6	4	0	0	79	10	109
2018	Information management	27	34	23	11	3	1	1	62	14	140
2018	Information technology	18	38	18	12	10	4	0	59	22	506
2018	Evaluation	20	51	14	3	7	5	0	75	10	29
2018	Data sciences	35	37	14	9	3	1	0	73	13	722
2018	Policy	48	28	7	7	10	0	0	76	17	29
2018	Project management	24	44	13	11	7	1	0	69	18	365
2018	Other services to the public	25	34	22	10	6	4	0	61	16	137
2018	None of the above	26	38	15	12	6	2	1	66	19	531
2017	Client contact centre	25	41	8	14	6	5	1	70	21	138
2017	Health care practitioners	0	54	0	39	0	8	0	58	42	11
2017	Communications or public affairs	32	40	12	7	6	3	0	74	13	102
2017	Access to information and privacy	36	37	8	8	3	8	0	79	12	25
2017	Science and technology	27	49	11	7	5	1	0	76	12	136
2017	Library services	32	41	0	21	0	7	0	78	22	13
2017	Administration and operations	30	37	12	9	8	3	0	70	17	438
2017	Human resources	39	37	6	12	5	2	0	77	17	158
2017	Financial management	50	30	11	7	3	0	0	79	10	122
2017	Procurement	49	45	6	0	0	0	0	94	0	16
2017	Information management	43	29	13	8	5	2	1	73	13	133
2017	Information technology	20	39	15	15	8	2	0	61	23	583
2017	Internal audit	29	31	0	29	10	0	0	61	39	10
2017	Evaluation	33	38	15	8	6	0	0	71	14	35
2017	Data sciences	35	39	12	7	4	1	1	76	11	673
2017	Policy	43	38	4	4	7	4	0	84	12	28
2017	Project management	31	43	9	10	6	1	0	76	16	437
2017	Other services to the public	26	35	16	10	5	6	2	66	17	136
2017	None of the above	31	36	15	9	5	4	0	70	14	872
2014	Client contact centre	20	47	17	6	6	3	2	70	12	175
2014	Health care practitioners	20	47	7	14	0	0	13	76	15	14
2014	Communications or public affairs	16	46	23	9	5	0	1	63	15	89
2014	Access to information and privacy	23	36	13	10	5	12	2	68	17	40
2014	Science and technology	38	37	13	6	2	3	1	78	9	208
2014	Library services	43	35	11	11	0	0	0	78	11	16
2014	Administration and operations	29	38	13	12	5	3	0	70	17	581
2014	Human resources	35	38	11	7	5	3	2	76	13	138
2014	Financial management	47	33	5	7	4	3	1	84	11	129
2014	Procurement	49	17	21	13	0	0	0	66	13	18
2014	Information management	38	34	14	8	4	2	1	74	12	227
2014	Information technology	19	35	21	15	7	3	1	56	23	645
2014	Internal audit	35	33	13	0	0	18	0	84	0	13
2014	Evaluation	30	37	10	7	16	0	0	67	23	29
2014	Other services to the public	29	38	14	11	6	2	1	69	17	324
2014	None of the above	29	37	15	12	5	2	0	68	16	1161

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	25	15	16	13	6	3	52	32	112
2020	Communications or public affairs	22	33	12	19	9	3	2	58	29	110
2020	Access to information and privacy	26	38	15	14	3	3	2	66	18	35
2020	Security	53	15	8	0	8	10	5	81	9	18
2020	Science and technology	26	38	13	8	12	3	0	66	21	111
2020	Administration and operations	28	30	13	11	9	4	5	63	22	436
2020	Human resources	28	29	10	13	10	4	5	63	26	165
2020	Financial management	39	32	8	10	7	1	2	73	18	105
2020	Procurement	13	33	18	17	19	0	0	46	36	16
2020	Information management	20	31	11	18	11	3	6	57	31	128
2020	Information technology	21	34	16	12	14	2	1	57	27	499
2020	Internal audit	39	29	11	10	0	0	11	77	11	10
2020	Evaluation	20	32	16	16	16	0	0	52	32	25
2020	Data sciences	32	34	13	10	7	2	2	68	18	728
2020	Policy	50	23	10	10	7	0	0	73	17	30
2020	Project management	26	37	13	11	8	1	3	67	20	393
2020	Other services to the public	24	36	17	8	8	4	3	64	17	151
2020	None of the above	23	28	14	15	11	3	6	56	28	519
2019	Client contact centre	20	38	15	14	11	2	0	59	25	137
2019	Health care practitioners	6	49	12	12	12	0	8	60	27	16
2019	Communications or public affairs	23	36	13	13	12	2	2	61	26	112
2019	Access to information and privacy	35	35	13	8	8	0	0	70	16	37
2019	Security	40	36	19	6	0	0	0	76	6	15
2019	Science and technology	28	33	13	11	11	2	2	64	23	141
2019	Library services	9	8	17	32	0	34	0	25	49	11
2019	Administration and operations	20	36	15	15	12	2	2	57	28	399
2019	Human resources	28	31	11	9	15	1	5	62	26	140
2019	Financial management	39	37	8	8	7	0	0	76	15	121
2019	Procurement	27	14	40	13	6	0	0	40	19	15
2019	Information management	20	33	16	14	9	5	4	58	24	150
2019	Information technology	22	33	16	14	11	2	2	57	26	590
2019	Internal audit	31	30	0	9	0	10	19	87	13	10
2019	Evaluation	28	34	24	6	6	3	0	64	12	33
2019	Data sciences	30	33	14	10	8	3	3	67	19	760
2019	Policy	44	24	4	16	12	0	0	68	28	25
2019	Project management	29	32	14	11	11	1	1	62	23	402
2019	Other services to the public	26	28	21	8	12	3	2	57	21	166
2019	None of the above	22	35	14	15	9	2	3	60	25	561
2018	Client contact centre	21	33	20	8	12	4	2	57	21	129
2018	Communications or public affairs	12	22	18	23	15	6	4	38	42	94
2018	Access to information and privacy	8	38	15	27	8	0	4	47	37	23
2018	Science and technology	28	32	15	9	10	3	3	63	21	138
2018	Library services	24	37	10	22	7	0	0	62	28	13
2018	Administration and operations	23	33	16	14	11	2	2	58	26	377
2018	Human resources	25	32	12	17	7	4	3	61	26	137
2018	Financial management	46	31	12	2	10	0	0	76	11	109
2018	Information management	27	26	17	16	6	2	5	57	24	140
2018	Information technology	21	35	14	13	14	2	1	58	28	507
2018	Evaluation	27	29	15	15	7	5	3	61	23	29
2018	Data sciences	31	34	11	12	7	2	3	69	19	726
2018	Policy	38	31	7	7	14	0	3	71	21	29
2018	Project management	28	37	13	10	9	0	2	67	20	366
2018	Other services to the public	22	34	14	13	10	3	4	61	25	137
2018	None of the above	27	33	12	11	11	3	2	63	24	532
2017	Client contact centre	19	28	18	13	17	1	3	50	31	137
2017	Health care practitioners	0	39	15	29	10	8	0	42	42	11
2017	Communications or public affairs	24	30	16	12	14	2	1	56	27	102
2017	Access to information and privacy	28	19	24	8	12	8	0	52	22	25
2017	Science and technology	22	37	9	13	17	1	1	61	30	136
2017	Library services	37	18	7	16	7	9	7	65	27	13
2017	Administration and operations	22	30	16	13	14	3	1	55	28	440
2017	Human resources	30	30	13	10	12	1	4	63	23	158
2017	Financial management	43	20	11	16	8	1	1	64	24	122
2017	Procurement	51	18	0	6	12	12	0	79	21	16
2017	Information management	29	35	6	15	12	1	2	66	28	132
2017	Information technology	21	30	14	15	15	2	2	54	31	583
2017	Internal audit	9	11	10	30	20	20	0	25	63	10
2017	Evaluation	25	26	21	6	12	0	10	57	20	35
2017	Data sciences	34	33	10	12	6	2	3	70	19	675
2017	Policy	34	30	7	8	18	0	3	66	27	27
2017	Project management	33	32	10	12	10	1	1	66	23	438
2017	Other services to the public	21	29	19	15	8	7	2	54	25	136
2017	None of the above	29	31	13	11	11	3	2	64	23	873
2014	Client contact centre	13	31	20	15	17	2	2	46	33	176
2014	Health care practitioners	20	29	6	6	26	0	13	56	37	14
2014	Communications or public affairs	14	36	17	21	9	0	2	51	31	88
2014	Access to information and privacy	10	30	17	9	18	9	7	48	32	40
2014	Science and technology	26	36	11	12	12	0	3	64	24	209
2014	Library services	19	17	16	24	12	0	11	41	40	16
2014	Administration and operations	22	30	13	17	13	3	2	54	32	581
2014	Human resources	25	28	13	13	15	2	4	56	30	138
2014	Financial management	29	26	11	16	15	2	1	57	32	129
2014	Procurement	27	6	23	29	15	0	0	33	44	18
2014	Information management	28	32	10	15	12	3	1	61	28	227
2014	Information technology	15	26	19	18	16	3	3	44	36	645
2014	Internal audit	24	18	12	20	7	6	11	52	33	13
2014	Evaluation	24	33	10	10	19	0	3	59	31	29
2014	Other services to the public	22	33	12	15	13	3	1	57	30	324
2014	None of the above	21	29	14	16	13	2	4	54	31	1162

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	26	9	5	1	0	8	84	7	113
2020	Communications or public affairs	46	28	11	9	2	0	4	77	11	110
2020	Access to information and privacy	48	30	8	6	0	0	7	85	6	36
2020	Security	60	13	5	6	0	0	15	87	7	18
2020	Science and technology	50	22	19	4	2	0	3	74	6	111
2020	Administration and operations	56	20	9	6	2	1	6	82	8	436
2020	Human resources	50	23	13	5	3	0	6	78	8	166
2020	Financial management	50	30	13	6	0	0	2	81	6	105
2020	Procurement	49	38	13	0	0	0	0	87	0	16
2020	Information management	49	31	6	2	3	1	8	88	6	128
2020	Information technology	52	25	9	6	3	1	4	81	10	500
2020	Internal audit	50	29	21	0	0	0	0	79	0	10
2020	Evaluation	40	12	28	12	4	0	4	54	17	25
2020	Data sciences	51	22	13	6	5	0	2	75	11	727
2020	Policy	47	30	13	0	3	0	7	82	4	30
2020	Project management	46	24	15	7	4	0	3	73	12	394
2020	Other services to the public	47	26	17	3	1	2	5	78	3	151
2020	None of the above	53	20	13	5	2	0	7	78	8	519
2019	Client contact centre	52	23	10	6	4	0	6	79	10	136
2019	Health care practitioners	37	19	6	6	18	0	14	64	28	16
2019	Communications or public affairs	58	22	12	3	2	0	4	83	5	112
2019	Access to information and privacy	63	19	5	3	2	3	6	88	6	37
2019	Security	45	22	33	0	0	0	0	67	0	15
2019	Science and technology	53	28	8	3	2	0	6	87	5	141
2019	Library services	63	25	0	0	0	0	12	100	0	11
2019	Administration and operations	56	21	10	7	2	0	5	81	9	399
2019	Human resources	57	19	12	7	1	0	5	79	8	140
2019	Financial management	57	25	6	5	2	1	4	86	7	121
2019	Procurement	39	17	38	5	0	0	0	57	5	16
2019	Information management	54	28	7	3	3	1	4	86	7	149
2019	Information technology	58	23	9	5	2	1	2	84	7	588
2019	Internal audit	80	9	10	0	0	0	0	90	0	10
2019	Evaluation	59	27	12	0	3	0	0	85	3	33
2019	Data sciences	53	24	9	5	2	0	6	83	7	763
2019	Policy	61	24	4	4	0	0	8	91	4	25
2019	Project management	50	23	15	5	3	0	3	76	8	405
2019	Other services to the public	54	29	8	4	1	0	4	87	5	166
2019	None of the above	55	20	10	5	2	1	7	82	7	561

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	22	18	9	3	1	8	67	13	113
2020	Communications or public affairs	34	31	21	5	5	1	3	67	11	110
2020	Access to information and privacy	48	20	14	9	3	0	7	73	12	36
2020	Security	53	29	5	8	0	0	5	86	8	18
2020	Science and technology	47	27	14	4	5	0	3	76	9	112
2020	Administration and operations	53	20	12	5	3	1	6	79	8	436
2020	Human resources	51	22	12	6	2	1	6	79	8	166
2020	Financial management	64	21	7	4	1	0	2	87	5	105
2020	Procurement	69	19	6	7	0	0	0	88	7	16
2020	Information management	45	24	12	8	3	1	7	75	12	128
2020	Information technology	42	25	14	7	7	2	4	71	14	498
2020	Internal audit	81	19	0	0	0	0	0	100	0	10
2020	Evaluation	24	40	20	8	4	0	4	67	12	25
2020	Data sciences	42	29	17	6	3	1	2	73	9	726
2020	Policy	43	30	17	3	3	0	3	76	6	30
2020	Project management	50	24	15	5	3	1	3	76	9	394
2020	Other services to the public	43	32	11	6	3	0	4	79	10	151
2020	None of the above	44	25	13	5	5	2	6	75	11	519
2019	Client contact centre	41	25	15	7	7	2	3	69	15	135
2019	Health care practitioners	49	12	18	12	0	0	8	67	13	16
2019	Communications or public affairs	44	22	17	4	5	2	5	72	10	112
2019	Access to information and privacy	52	30	8	0	2	2	6	89	3	37
2019	Security	57	27	16	0	0	0	0	84	0	15
2019	Science and technology	48	22	16	5	1	1	7	76	7	141
2019	Library services	46	16	26	0	0	0	12	70	0	11
2019	Administration and operations	47	23	15	5	4	2	4	75	9	397
2019	Human resources	48	18	13	10	6	1	4	70	16	138
2019	Financial management	63	23	7	3	1	2	2	89	4	120
2019	Procurement	70	25	0	0	0	0	5	100	0	16
2019	Information management	46	26	15	5	3	2	4	76	8	150
2019	Information technology	38	27	19	8	4	2	3	68	12	585
2019	Internal audit	91	9	0	0	0	0	0	100	0	10
2019	Evaluation	63	18	10	9	0	0	0	81	9	33
2019	Data sciences	47	28	13	4	1	1	6	80	6	760
2019	Policy	60	16	16	8	0	0	0	76	8	25
2019	Project management	50	24	14	5	4	0	3	76	10	403
2019	Other services to the public	52	19	14	6	4	1	5	75	10	165
2019	None of the above	49	24	12	5	2	3	7	80	7	562

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	12	4	0	2	3	9	93	3	112
2020	Communications or public affairs	75	11	3	4	2	1	5	91	6	109
2020	Access to information and privacy	67	11	5	3	0	6	7	90	3	36
2020	Security	82	5	8	0	0	0	5	92	0	18
2020	Science and technology	74	11	5	1	2	3	4	91	3	110
2020	Administration and operations	75	9	4	1	2	3	6	92	4	433
2020	Human resources	76	5	5	2	1	2	8	91	3	164
2020	Financial management	86	5	5	1	2	1	1	92	3	104
2020	Procurement	75	0	0	0	0	25	0	100	0	16
2020	Information management	74	8	5	1	1	4	7	93	2	128
2020	Information technology	74	8	4	1	3	4	5	91	5	499
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	64	12	4	0	4	8	8	90	5	25
2020	Data sciences	80	8	3	2	1	3	3	93	4	726
2020	Policy	73	3	10	3	3	3	3	82	7	30
2020	Project management	78	9	3	2	2	4	4	93	4	394
2020	Other services to the public	65	15	5	1	2	4	7	91	4	150
2020	None of the above	73	10	4	2	2	3	6	92	4	517
2019	Client contact centre	72	8	8	2	3	3	4	86	6	136
2019	Health care practitioners	73	6	12	0	0	0	8	87	0	16
2019	Communications or public affairs	79	6	7	0	2	3	4	90	2	111
2019	Access to information and privacy	81	8	3	0	0	3	6	97	0	37
2019	Security	81	12	0	7	0	0	0	93	7	15
2019	Science and technology	76	10	4	0	1	4	5	94	1	141
2019	Library services	79	0	0	0	0	9	12	100	0	11
2019	Administration and operations	75	8	5	1	2	4	4	91	3	396
2019	Human resources	85	4	2	1	1	1	4	95	3	140
2019	Financial management	87	5	2	2	1	1	2	95	3	121
2019	Procurement	71	11	7	0	0	6	5	92	0	16
2019	Information management	71	10	4	1	1	8	5	92	3	150
2019	Information technology	76	8	4	1	2	6	3	93	3	583
2019	Evaluation	75	6	0	6	6	3	4	87	13	33
2019	Data sciences	77	8	4	1	2	3	5	93	3	761
2019	Policy	76	16	0	0	0	8	0	100	0	25
2019	Project management	75	11	2	2	2	4	4	93	4	401
2019	Other services to the public	79	9	5	1	1	2	3	93	2	166
2019	None of the above	74	6	3	1	2	5	8	92	4	561

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	11	5	4	1	4	15	88	6	113
2020	Communications or public affairs	75	9	7	1	1	2	5	90	2	110
2020	Access to information and privacy	70	6	5	6	0	3	10	88	7	36
2020	Security	90	0	0	0	0	0	10	100	0	18
2020	Science and technology	72	13	2	3	3	1	6	91	6	112
2020	Administration and operations	74	11	3	1	1	2	9	94	2	432
2020	Human resources	79	5	2	0	1	1	12	97	1	166
2020	Financial management	79	7	4	1	1	0	8	94	2	105
2020	Procurement	88	0	0	0	0	12	0	100	0	16
2020	Information management	68	10	7	2	1	1	11	88	3	128
2020	Information technology	75	8	3	2	2	2	8	92	5	497
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	52	16	12	4	4	0	12	77	9	25
2020	Data sciences	75	11	4	1	1	1	7	93	2	725
2020	Policy	80	3	3	0	0	0	13	96	0	30
2020	Project management	78	9	3	2	1	1	7	95	3	394
2020	Other services to the public	70	12	3	1	1	1	11	94	2	150
2020	None of the above	69	10	6	1	1	2	12	92	2	515
2019	Client contact centre	78	5	4	2	2	2	7	91	4	136
2019	Health care practitioners	55	18	0	6	0	0	21	92	8	16
2019	Communications or public affairs	81	4	5	1	2	0	7	92	3	112
2019	Access to information and privacy	80	8	3	0	0	0	8	97	0	37
2019	Security	84	9	0	0	0	0	7	100	0	15
2019	Science and technology	79	4	1	1	1	2	11	96	2	141
2019	Library services	88	0	0	0	0	0	12	100	0	11
2019	Administration and operations	78	5	3	2	1	1	11	94	3	393
2019	Human resources	81	5	4	2	0	1	8	94	2	137
2019	Financial management	84	6	2	0	0	1	8	98	0	121
2019	Procurement	71	5	6	0	0	0	17	93	0	16
2019	Information management	78	6	2	1	1	3	10	96	2	148
2019	Information technology	81	4	1	1	1	4	9	97	1	587
2019	Internal audit	100	0	0	0	0	0	0	100	0	10
2019	Evaluation	87	0	3	0	3	3	4	94	3	33
2019	Data sciences	79	5	2	1	1	1	11	96	2	759
2019	Policy	76	16	0	0	0	4	4	100	0	25
2019	Project management	79	5	1	1	1	2	11	96	3	400
2019	Other services to the public	82	4	1	0	1	2	10	98	1	166
2019	None of the above	76	2	1	1	1	3	16	97	2	561

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	49	17	7	2	6	0	73	9	113
2020	Communications or public affairs	16	54	16	8	2	5	0	73	10	109
2020	Access to information and privacy	27	54	16	3	0	0	0	81	3	36
2020	Security	50	16	20	0	0	8	5	77	0	17
2020	Science and technology	19	47	19	8	4	3	0	69	12	112
2020	Administration and operations	36	36	16	6	1	5	1	76	7	434
2020	Human resources	28	46	14	6	1	4	0	77	8	165
2020	Financial management	45	44	7	1	2	1	0	90	3	105
2020	Procurement	13	52	35	0	0	0	0	65	0	16
2020	Information management	30	41	16	7	2	5	0	74	9	128
2020	Information technology	25	47	14	7	3	4	0	75	11	497
2020	Internal audit	48	52	0	0	0	0	0	100	0	10
2020	Evaluation	28	52	8	8	4	0	0	80	12	25
2020	Data sciences	29	44	17	5	2	3	0	75	7	725
2020	Policy	37	46	10	7	0	0	0	83	7	30
2020	Project management	31	44	16	5	3	1	0	76	7	393
2020	Other services to the public	33	46	10	4	1	6	0	83	5	151
2020	None of the above	29	36	16	8	2	7	2	71	12	516
2019	Client contact centre	20	41	20	6	4	7	1	67	11	137
2019	Health care practitioners	6	33	37	24	0	0	0	39	24	16
2019	Communications or public affairs	26	46	15	6	4	3	0	74	10	112
2019	Access to information and privacy	49	43	2	6	0	0	0	92	6	37
2019	Security	33	27	40	0	0	0	0	60	0	15
2019	Science and technology	23	48	21	3	2	3	0	74	5	141
2019	Library services	42	30	0	16	0	12	0	82	18	11
2019	Administration and operations	25	46	15	5	4	4	1	75	9	398
2019	Human resources	31	43	13	5	6	1	0	75	11	140
2019	Financial management	34	47	11	3	0	2	2	85	4	120
2019	Procurement	26	43	25	6	0	0	0	69	6	16
2019	Information management	25	40	18	9	1	6	1	69	11	150
2019	Information technology	19	46	17	8	4	6	1	69	13	589
2019	Internal audit	31	50	9	0	0	10	0	90	0	10
2019	Evaluation	25	45	9	9	3	9	0	77	13	33
2019	Data sciences	28	42	16	9	2	3	0	72	11	763
2019	Policy	33	50	8	4	4	0	0	83	8	24
2019	Project management	25	45	16	9	2	2	0	72	12	403
2019	Other services to the public	27	39	17	11	2	2	2	69	14	166
2019	None of the above	23	43	18	7	3	6	1	70	10	558
2018	Client contact centre	22	38	24	6	5	4	1	63	12	129
2018	Communications or public affairs	18	47	18	10	5	2	0	66	16	94
2018	Access to information and privacy	22	42	31	4	0	0	0	65	4	23
2018	Science and technology	28	40	21	6	2	4	0	70	9	139
2018	Library services	37	48	0	15	0	0	0	85	15	13
2018	Administration and operations	28	38	22	6	2	2	1	69	9	378
2018	Human resources	30	40	19	7	1	2	0	72	9	135
2018	Financial management	40	40	13	3	0	3	1	83	3	109
2018	Information management	24	44	18	6	2	4	1	72	8	140
2018	Information technology	20	42	19	8	6	4	1	64	15	506
2018	Evaluation	27	37	19	11	3	3	0	67	14	29
2018	Data sciences	32	38	17	6	4	3	0	72	11	725
2018	Policy	45	31	10	7	3	0	3	79	11	29
2018	Project management	26	43	19	6	4	1	0	71	10	367
2018	Other services to the public	22	42	24	5	2	4	1	67	7	137
2018	None of the above	27	35	20	8	3	6	1	66	12	531
2017	Client contact centre	22	36	15	11	7	7	1	63	20	137
2017	Health care practitioners	0	52	25	8	0	8	8	61	9	11
2017	Communications or public affairs	28	36	12	10	3	8	2	71	15	102
2017	Access to information and privacy	31	49	4	3	0	8	5	92	4	25
2017	Science and technology	20	51	12	6	5	6	0	75	12	136
2017	Library services	21	56	0	23	0	0	0	77	23	13
2017	Administration and operations	29	36	17	6	6	6	1	69	13	440
2017	Human resources	36	36	14	9	3	3	0	74	12	158
2017	Financial management	43	37	15	3	1	2	0	81	3	122
2017	Procurement	37	45	0	0	6	12	0	93	7	16
2017	Information management	30	36	17	6	3	6	2	72	10	132
2017	Information technology	21	37	22	7	5	7	1	63	13	582
2017	Internal audit	20	41	20	0	11	9	0	67	12	10
2017	Evaluation	27	38	18	11	3	0	3	67	15	35
2017	Data sciences	31	41	14	7	4	3	0	74	11	674
2017	Policy	39	39	14	4	4	0	0	78	7	28
2017	Project management	29	44	13	8	4	1	1	74	13	438
2017	Other services to the public	20	47	15	9	2	5	2	71	12	136
2017	None of the above	26	37	20	6	4	5	1	68	11	876

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	40	11	3	2	4	0	83	5	111
2020	Communications or public affairs	39	39	8	7	3	4	0	81	11	109
2020	Access to information and privacy	40	51	3	6	0	0	0	92	6	36
2020	Security	63	31	0	0	0	5	0	100	0	18
2020	Science and technology	35	45	11	3	4	2	0	81	8	111
2020	Administration and operations	47	39	7	4	1	2	0	87	5	433
2020	Human resources	48	32	7	8	1	2	1	83	10	164
2020	Financial management	50	39	7	2	2	1	0	90	4	104
2020	Procurement	39	30	18	13	0	0	0	69	13	16
2020	Information management	51	31	11	2	1	3	0	85	3	126
2020	Information technology	44	39	10	4	1	2	0	84	6	497
2020	Internal audit	48	52	0	0	0	0	0	100	0	10
2020	Evaluation	46	29	16	0	4	4	0	79	4	24
2020	Data sciences	42	41	10	5	1	2	0	84	6	723
2020	Policy	57	33	7	3	0	0	0	90	3	30
2020	Project management	41	44	8	4	2	1	0	86	6	393
2020	Other services to the public	45	39	7	5	1	2	0	87	6	148
2020	None of the above	41	37	13	4	1	3	0	81	5	515
2019	Client contact centre	46	36	10	5	1	2	1	84	6	135
2019	Health care practitioners	22	52	19	6	0	0	0	74	6	15
2019	Communications or public affairs	40	45	5	6	3	2	0	86	9	112
2019	Access to information and privacy	65	22	8	6	0	0	0	86	6	37
2019	Security	42	38	20	0	0	0	0	80	0	14
2019	Science and technology	36	48	7	8	2	0	0	84	9	139
2019	Library services	63	37	0	0	0	0	0	100	0	11
2019	Administration and operations	44	40	8	4	2	2	0	85	7	397
2019	Human resources	51	32	10	3	1	2	0	85	5	137
2019	Financial management	50	41	6	2	1	1	0	91	3	121
2019	Procurement	37	44	12	7	0	0	0	81	7	16
2019	Information management	50	29	12	3	2	3	1	82	6	150
2019	Information technology	40	41	11	3	1	3	0	84	4	585
2019	Internal audit	52	48	0	0	0	0	0	100	0	10
2019	Evaluation	46	30	12	3	6	3	0	78	9	33
2019	Data sciences	44	40	8	3	2	2	0	86	6	755
2019	Policy	44	48	4	4	0	0	0	92	4	25
2019	Project management	40	43	10	5	2	1	0	83	7	400
2019	Other services to the public	46	35	10	5	2	1	1	82	7	166
2019	None of the above	42	40	8	5	2	2	0	84	7	558
2018	Client contact centre	51	36	7	2	3	1	0	88	5	130
2018	Communications or public affairs	45	30	8	12	1	4	0	78	13	93
2018	Access to information and privacy	64	32	4	0	0	0	0	96	0	22
2018	Science and technology	53	35	8	1	1	2	0	90	2	140
2018	Library services	69	31	0	0	0	0	0	100	0	13
2018	Administration and operations	53	37	6	2	1	2	0	92	2	377
2018	Human resources	51	33	11	2	0	2	1	86	2	137
2018	Financial management	62	30	6	1	0	1	0	93	1	107
2018	Information management	49	36	12	1	0	1	1	86	1	140
2018	Information technology	46	39	9	2	2	3	0	87	4	507
2018	Evaluation	37	43	7	7	7	0	0	80	14	29
2018	Data sciences	52	35	6	3	2	1	0	88	5	727
2018	Policy	59	28	7	3	3	0	0	86	7	29
2018	Project management	48	39	9	1	2	1	0	88	3	363
2018	Other services to the public	47	38	11	3	1	1	0	85	4	136
2018	None of the above	45	38	9	4	2	3	0	85	5	531
2017	Client contact centre	48	38	6	3	2	4	0	89	5	137
2017	Health care practitioners	19	56	25	0	0	0	0	75	0	11
2017	Communications or public affairs	49	39	6	3	2	1	0	89	5	102
2017	Access to information and privacy	60	32	8	0	0	0	0	92	0	25
2017	Science and technology	40	52	3	4	1	0	0	92	5	136
2017	Library services	61	32	7	0	0	0	0	93	0	13
2017	Administration and operations	52	34	8	3	2	2	0	87	5	441
2017	Human resources	52	36	8	2	0	1	1	90	2	158
2017	Financial management	60	28	10	2	0	0	0	88	2	122
2017	Procurement	82	18	0	0	0	0	0	100	0	16
2017	Information management	53	32	10	2	1	1	1	86	4	132
2017	Information technology	44	39	11	3	1	3	0	85	4	582
2017	Internal audit	39	31	19	11	0	0	0	71	11	10
2017	Evaluation	45	34	18	3	0	0	0	79	3	35
2017	Data sciences	51	36	7	3	2	1	0	88	5	676
2017	Policy	42	41	9	7	0	0	0	83	7	28
2017	Project management	52	33	8	5	1	1	0	86	6	437
2017	Other services to the public	48	34	11	4	1	2	0	83	5	136
2017	None of the above	48	36	10	3	1	2	0	86	4	871
2014	Client contact centre	45	39	11	2	0	3	0	87	2	175
2014	Health care practitioners	33	47	14	0	0	6	0	86	0	14
2014	Communications or public affairs	48	42	3	3	2	1	0	91	6	89
2014	Access to information and privacy	50	30	8	2	2	7	0	87	5	40
2014	Science and technology	52	36	6	3	1	1	0	90	4	208
2014	Library services	60	24	0	11	5	0	0	84	16	16
2014	Administration and operations	50	37	8	3	1	1	0	88	3	581
2014	Human resources	53	31	9	3	1	3	0	86	4	138
2014	Financial management	58	27	10	2	1	2	0	86	4	129
2014	Procurement	59	28	6	6	0	0	0	87	6	18
2014	Information management	53	35	10	2	0	1	0	88	2	227
2014	Information technology	44	37	13	3	1	2	1	83	4	645
2014	Internal audit	49	39	11	0	0	0	0	89	0	13
2014	Evaluation	45	28	14	3	0	9	0	81	4	28
2014	Other services to the public	50	37	9	1	1	1	0	88	2	324
2014	None of the above	46	36	10	3	2	3	0	84	5	1162

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	41	9	3	3	6	1	83	7	113
2020	Communications or public affairs	38	41	13	2	1	6	0	83	3	107
2020	Access to information and privacy	46	32	14	3	0	3	3	82	3	36
2020	Security	71	24	0	0	0	5	0	100	0	18
2020	Science and technology	42	42	10	2	2	3	1	86	4	110
2020	Administration and operations	52	32	8	3	1	4	0	87	4	432
2020	Human resources	45	33	11	6	1	3	1	82	7	164
2020	Financial management	52	37	5	4	1	2	0	90	5	103
2020	Procurement	40	26	27	7	0	0	0	66	7	15
2020	Information management	55	28	12	3	0	2	1	86	3	127
2020	Information technology	45	33	11	3	1	7	0	83	5	499
2020	Internal audit	50	40	0	0	0	10	0	100	0	10
2020	Evaluation	36	56	4	0	4	0	0	92	4	25
2020	Data sciences	43	37	11	3	1	4	0	84	4	722
2020	Policy	54	23	13	3	0	7	0	83	4	30
2020	Project management	42	43	8	3	1	3	0	88	4	390
2020	Other services to the public	44	37	12	4	1	2	0	82	5	151
2020	None of the above	43	36	11	4	1	4	1	83	5	516
2019	Client contact centre	46	39	10	2	1	2	1	87	3	136
2019	Health care practitioners	27	43	24	0	0	6	0	74	0	16
2019	Communications or public affairs	50	34	8	4	2	3	0	86	6	111
2019	Access to information and privacy	62	33	3	0	0	0	2	97	0	37
2019	Security	52	22	26	0	0	0	0	74	0	15
2019	Science and technology	45	43	5	1	1	3	2	93	2	141
2019	Library services	79	12	0	0	0	9	0	100	0	11
2019	Administration and operations	48	37	10	2	2	2	0	86	3	399
2019	Human resources	54	31	9	2	1	2	1	87	3	140
2019	Financial management	56	31	8	2	1	2	0	88	3	118
2019	Procurement	25	63	7	0	0	0	5	93	0	16
2019	Information management	54	29	8	3	2	3	1	86	5	148
2019	Information technology	47	36	8	2	1	6	0	89	2	586
2019	Internal audit	51	49	0	0	0	0	0	100	0	10
2019	Evaluation	52	42	0	3	0	3	0	97	3	33
2019	Data sciences	52	33	8	2	1	4	0	88	3	762
2019	Policy	48	40	8	0	0	4	0	92	0	25
2019	Project management	51	36	9	1	2	2	0	88	3	400
2019	Other services to the public	52	30	10	3	1	2	1	85	4	164
2019	None of the above	50	34	8	2	1	4	1	88	3	561
2018	Client contact centre	51	37	5	2	2	2	0	90	4	129
2018	Communications or public affairs	46	27	15	4	1	7	0	79	6	94
2018	Access to information and privacy	57	38	4	0	0	0	0	96	0	23
2018	Science and technology	49	40	7	3	1	1	0	89	3	140
2018	Library services	66	17	7	0	0	0	10	92	0	13
2018	Administration and operations	51	36	8	1	0	3	0	90	1	376
2018	Human resources	49	35	11	1	0	4	1	88	1	137
2018	Financial management	61	30	7	1	0	2	0	92	1	109
2018	Information management	45	38	13	1	0	2	1	86	1	141
2018	Information technology	46	36	10	2	1	4	0	86	4	506
2018	Evaluation	45	38	0	7	7	3	0	86	14	29
2018	Data sciences	52	34	7	1	1	4	0	90	3	726
2018	Policy	67	15	11	0	4	4	0	85	4	27
2018	Project management	51	34	10	2	1	2	0	87	3	360
2018	Other services to the public	45	37	10	3	1	3	1	86	3	136
2018	None of the above	48	34	9	3	1	4	0	87	4	531
2017	Client contact centre	47	37	9	3	3	1	0	85	6	137
2017	Health care practitioners	31	36	33	0	0	0	0	67	0	11
2017	Communications or public affairs	50	37	4	1	1	6	1	93	2	102
2017	Access to information and privacy	55	33	0	8	0	5	0	92	8	25
2017	Science and technology	45	41	4	2	2	4	0	91	5	136
2017	Library services	70	23	0	0	0	0	7	100	0	13
2017	Administration and operations	47	33	9	3	2	4	1	85	5	440
2017	Human resources	49	36	11	1	1	1	1	86	2	158
2017	Financial management	59	33	7	1	1	0	0	91	2	121
2017	Procurement	57	25	6	6	0	6	0	87	7	16
2017	Information management	48	36	7	1	5	3	1	87	6	133
2017	Information technology	42	36	12	2	2	6	0	83	4	584
2017	Internal audit	39	31	19	0	11	0	0	71	11	10
2017	Evaluation	54	28	15	0	0	3	0	85	0	35
2017	Data sciences	53	31	7	2	2	4	0	88	4	676
2017	Policy	49	26	7	7	4	7	0	81	12	28
2017	Project management	51	34	9	1	1	3	0	88	2	437
2017	Other services to the public	42	33	14	4	2	5	0	79	6	136
2017	None of the above	46	35	11	2	2	4	1	85	4	873
2014	Client contact centre	47	36	12	1	2	3	0	86	2	176
2014	Health care practitioners	41	40	6	7	0	6	0	86	8	14
2014	Communications or public affairs	54	36	6	1	1	2	0	92	2	89
2014	Access to information and privacy	50	30	10	0	2	7	0	87	3	40
2014	Science and technology	57	34	6	1	0	3	0	93	1	209
2014	Library services	65	29	0	5	0	0	0	95	5	16
2014	Administration and operations	54	34	8	1	1	3	0	90	2	581
2014	Human resources	53	32	8	3	1	2	0	88	4	138
2014	Financial management	56	32	8	2	0	2	0	90	2	129
2014	Procurement	65	24	11	0	0	0	0	89	0	18
2014	Information management	56	30	5	2	0	4	1	91	3	227
2014	Information technology	47	36	10	2	0	4	0	87	2	642
2014	Internal audit	67	33	0	0	0	0	0	100	0	13
2014	Evaluation	42	39	3	7	0	9	0	88	8	28
2014	Other services to the public	52	33	8	2	2	3	1	87	4	324
2014	None of the above	51	32	9	2	1	5	0	88	3	1162

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	37	32	16	2	3	8	3	77	5	112
2020	Communications or public affairs	36	38	19	2	0	4	0	77	3	109
2020	Access to information and privacy	41	33	14	3	0	8	0	82	3	36
2020	Security	60	19	5	0	0	10	5	94	0	18
2020	Science and technology	37	40	9	5	1	7	1	83	7	112
2020	Administration and operations	46	32	9	3	1	8	0	85	5	436
2020	Human resources	38	33	15	3	1	9	1	79	5	166
2020	Financial management	39	41	10	4	1	4	2	84	5	105
2020	Procurement	39	48	13	0	0	0	0	87	0	16
2020	Information management	52	26	12	2	0	6	1	85	2	127
2020	Information technology	46	30	12	3	1	8	0	83	4	501
2020	Internal audit	39	30	10	0	0	21	0	88	0	10
2020	Evaluation	36	32	12	0	4	12	4	81	5	25
2020	Data sciences	34	34	18	4	1	8	1	74	6	725
2020	Policy	50	23	10	7	0	10	0	81	7	30
2020	Project management	39	39	13	4	2	3	1	81	6	392
2020	Other services to the public	39	32	15	3	2	7	1	78	6	151
2020	None of the above	40	30	14	4	1	9	3	79	6	517

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	32	9	4	5	2	2	81	9	113
2020	Communications or public affairs	42	38	13	4	2	0	1	81	5	109
2020	Access to information and privacy	45	35	6	8	0	5	0	85	9	36
2020	Security	63	18	13	0	0	5	0	86	0	18
2020	Science and technology	42	34	9	5	2	6	1	82	9	112
2020	Administration and operations	53	28	9	2	3	3	2	85	5	436
2020	Human resources	47	28	6	8	2	5	4	83	11	165
2020	Financial management	54	27	6	7	3	4	0	84	10	104
2020	Procurement	28	40	25	0	7	0	0	68	7	15
2020	Information management	50	29	7	6	2	3	3	84	9	127
2020	Information technology	44	31	12	4	2	5	2	81	6	499
2020	Internal audit	71	10	10	0	0	10	0	89	0	10
2020	Evaluation	28	44	12	8	4	0	4	75	13	25
2020	Data sciences	42	31	11	5	3	6	2	80	8	724
2020	Policy	50	17	13	10	0	10	0	74	11	30
2020	Project management	47	33	7	4	2	5	2	86	6	394
2020	Other services to the public	43	31	12	6	3	2	2	78	10	150
2020	None of the above	41	28	13	4	3	6	4	78	8	516

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	57	34	6	2	1	0	0	91	3	113
2020	Communications or public affairs	56	31	8	4	0	0	0	87	4	110
2020	Access to information and privacy	61	36	3	0	0	0	0	97	0	36
2020	Security	63	37	0	0	0	0	0	100	0	18
2020	Science and technology	54	33	7	2	4	0	0	87	6	112
2020	Administration and operations	64	26	6	2	1	1	0	91	3	435
2020	Human resources	58	32	5	4	1	0	0	91	4	165
2020	Financial management	66	26	5	1	2	0	0	92	3	105
2020	Procurement	45	30	19	6	0	0	0	75	6	16
2020	Information management	64	27	6	2	1	1	0	91	3	128
2020	Information technology	57	32	6	3	2	0	0	89	4	501
2020	Internal audit	81	19	0	0	0	0	0	100	0	10
2020	Evaluation	52	28	8	12	0	0	0	80	12	25
2020	Data sciences	60	30	7	3	1	0	0	90	4	727
2020	Policy	73	13	10	3	0	0	0	87	3	30
2020	Project management	58	31	6	4	2	0	0	89	5	394
2020	Other services to the public	58	32	6	3	0	0	1	91	3	151
2020	None of the above	57	31	7	3	1	1	0	89	4	520
2019	Client contact centre	56	34	8	1	1	0	0	90	1	136
2019	Health care practitioners	39	49	6	0	6	0	0	88	6	16
2019	Communications or public affairs	57	33	6	3	1	0	0	91	4	111
2019	Access to information and privacy	75	19	6	0	0	0	0	94	0	37
2019	Security	58	22	20	0	0	0	0	80	0	15
2019	Science and technology	56	37	4	1	2	0	0	93	3	141
2019	Library services	75	25	0	0	0	0	0	100	0	11
2019	Administration and operations	58	30	7	3	2	0	0	89	4	397
2019	Human resources	64	22	11	3	1	0	0	86	4	140
2019	Financial management	62	33	4	1	0	0	0	95	1	121
2019	Procurement	45	49	6	0	0	0	0	94	0	16
2019	Information management	57	32	5	3	1	1	1	91	4	150
2019	Information technology	51	37	6	2	2	1	0	90	4	587
2019	Internal audit	80	20	0	0	0	0	0	100	0	10
2019	Evaluation	64	24	6	3	3	0	0	88	6	33
2019	Data sciences	61	29	6	2	2	0	0	90	4	761
2019	Policy	58	33	0	4	0	4	0	96	4	24
2019	Project management	54	32	7	6	1	0	0	86	7	404
2019	Other services to the public	54	33	10	1	1	0	0	87	2	164
2019	None of the above	53	34	7	3	2	1	0	88	5	561
2018	Client contact centre	54	34	8	2	2	0	0	88	4	129
2018	Communications or public affairs	54	32	8	5	0	0	0	86	5	93
2018	Access to information and privacy	57	29	9	4	0	0	0	87	4	23
2018	Science and technology	58	32	5	2	1	1	0	91	4	140
2018	Library services	69	31	0	0	0	0	0	100	0	13
2018	Administration and operations	60	31	6	2	1	1	0	92	3	377
2018	Human resources	60	27	10	2	1	0	0	87	3	137
2018	Financial management	69	24	7	1	0	0	0	93	1	108
2018	Information management	57	31	11	1	0	0	1	88	1	141
2018	Information technology	51	36	7	3	2	1	0	88	5	505
2018	Evaluation	57	33	3	0	7	0	0	90	7	29
2018	Data sciences	61	30	5	2	2	0	0	92	4	724
2018	Policy	72	14	10	3	0	0	0	86	3	29
2018	Project management	53	36	7	1	2	0	1	89	3	362
2018	Other services to the public	56	32	8	3	1	0	0	88	4	135
2018	None of the above	54	34	7	3	2	1	0	88	5	529
2017	Client contact centre	46	43	6	1	3	0	0	90	5	137
2017	Health care practitioners	54	46	0	0	0	0	0	100	0	11
2017	Communications or public affairs	60	30	6	2	2	0	0	90	4	101
2017	Access to information and privacy	61	35	4	0	0	0	0	96	0	25
2017	Science and technology	55	35	7	2	1	1	0	90	3	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	57	31	7	2	2	1	0	89	4	441
2017	Human resources	61	31	6	1	1	0	0	92	2	157
2017	Financial management	71	22	5	2	0	0	0	93	2	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	60	29	7	4	0	0	0	89	4	133
2017	Information technology	49	38	9	2	2	0	0	87	4	585
2017	Internal audit	38	30	21	10	0	0	0	69	10	10
2017	Evaluation	56	33	8	3	0	0	0	89	3	35
2017	Data sciences	58	32	6	3	1	0	0	90	4	675
2017	Policy	68	18	7	7	0	0	0	86	7	28
2017	Project management	56	32	6	2	3	0	0	88	5	438
2017	Other services to the public	57	34	5	2	1	0	0	92	3	135
2017	None of the above	53	34	8	3	1	1	0	88	4	875
2014	Client contact centre	47	43	8	1	0	0	0	90	2	176
2014	Health care practitioners	60	27	12	0	0	0	0	88	0	14
2014	Communications or public affairs	58	32	4	3	2	0	0	90	6	89
2014	Access to information and privacy	60	29	5	0	2	3	0	92	3	40
2014	Science and technology	60	31	6	1	2	0	0	91	3	209
2014	Library services	61	34	0	5	0	0	0	95	5	16
2014	Administration and operations	56	36	5	1	1	0	0	92	2	580
2014	Human resources	60	32	4	2	0	1	0	93	2	138
2014	Financial management	60	32	5	2	1	2	0	93	2	129
2014	Procurement	59	30	6	0	0	5	0	94	0	18
2014	Information management	57	30	9	3	1	0	0	88	3	227
2014	Information technology	47	39	10	3	1	0	0	86	4	645
2014	Internal audit	73	27	0	0	0	0	0	100	0	13
2014	Evaluation	56	40	0	0	3	0	0	97	3	29
2014	Other services to the public	55	34	7	2	2	0	0	90	4	323
2014	None of the above	50	34	10	3	2	1	0	85	5	1160

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	14	5	4	0	0	78	9	112
2020	Communications or public affairs	40	36	10	9	5	1	0	76	14	109
2020	Access to information and privacy	59	19	17	3	3	0	0	77	6	36
2020	Security	63	23	13	0	0	0	0	87	0	18
2020	Science and technology	53	27	14	3	3	0	0	80	6	112
2020	Administration and operations	57	27	9	5	2	0	0	84	7	434
2020	Human resources	50	31	7	8	3	1	0	81	11	166
2020	Financial management	66	27	5	1	2	0	0	92	3	104
2020	Procurement	50	19	13	6	6	6	0	74	13	16
2020	Information management	58	31	7	2	1	2	0	90	3	127
2020	Information technology	49	32	10	6	2	1	0	82	8	501
2020	Internal audit	81	10	10	0	0	0	0	90	0	10
2020	Evaluation	48	32	12	8	0	0	0	80	8	25
2020	Data sciences	54	30	11	3	1	0	0	84	5	723
2020	Policy	67	20	10	3	0	0	0	87	3	30
2020	Project management	51	29	13	5	2	1	0	81	7	394
2020	Other services to the public	54	25	14	4	2	0	0	80	6	150
2020	None of the above	50	31	12	5	2	0	0	81	7	519
2019	Client contact centre	50	30	14	4	1	0	0	81	5	136
2019	Health care practitioners	33	37	18	6	6	0	0	70	12	16
2019	Communications or public affairs	47	40	6	3	3	1	0	88	6	112
2019	Access to information and privacy	63	29	5	3	0	0	0	92	3	36
2019	Security	38	49	13	0	0	0	0	87	0	15
2019	Science and technology	46	39	10	2	3	0	0	85	5	140
2019	Library services	66	26	0	8	0	0	0	92	8	11
2019	Administration and operations	48	29	12	6	4	1	0	78	9	399
2019	Human resources	54	31	9	2	4	0	0	85	7	139
2019	Financial management	58	34	4	1	3	0	0	93	3	121
2019	Procurement	39	43	7	12	0	0	0	81	12	16
2019	Information management	54	31	9	3	2	1	1	86	5	150
2019	Information technology	42	37	12	5	4	1	0	79	9	587
2019	Internal audit	60	31	9	0	0	0	0	91	0	10
2019	Evaluation	60	31	3	3	3	0	0	91	6	33
2019	Data sciences	53	31	10	4	2	0	0	84	6	763
2019	Policy	52	20	24	0	4	0	0	72	4	25
2019	Project management	46	29	13	8	2	0	0	76	11	403
2019	Other services to the public	47	35	13	3	2	1	0	82	5	166
2019	None of the above	43	37	12	4	3	1	0	81	7	558
2018	Client contact centre	46	37	9	3	4	0	0	84	8	129
2018	Communications or public affairs	43	36	13	7	1	0	0	79	9	94
2018	Access to information and privacy	50	34	12	4	0	0	0	84	4	23
2018	Science and technology	58	30	7	1	3	1	0	89	4	140
2018	Library services	76	24	0	0	0	0	0	100	0	13
2018	Administration and operations	48	33	10	6	3	0	0	81	8	375
2018	Human resources	46	32	16	6	0	1	0	78	6	137
2018	Financial management	59	35	3	3	1	0	0	94	4	109
2018	Information management	49	35	12	2	1	0	1	85	3	141
2018	Information technology	44	35	13	5	3	0	0	79	8	506
2018	Evaluation	50	26	14	3	7	0	0	76	10	29
2018	Data sciences	54	31	10	3	2	0	0	85	5	724
2018	Policy	55	24	14	3	3	0	0	79	7	29
2018	Project management	46	32	15	4	3	0	0	78	7	362
2018	Other services to the public	46	34	14	4	1	1	0	81	5	135
2018	None of the above	47	29	15	5	2	1	0	77	7	529
2017	Client contact centre	45	37	8	5	5	0	0	81	10	137
2017	Health care practitioners	39	46	8	0	0	8	0	92	0	11
2017	Communications or public affairs	50	35	9	4	1	0	0	86	5	102
2017	Access to information and privacy	52	26	20	0	3	0	0	77	3	25
2017	Science and technology	47	32	14	5	2	0	0	79	6	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	46	33	11	5	4	1	0	80	9	441
2017	Human resources	52	28	14	5	1	0	0	80	6	157
2017	Financial management	63	25	5	6	0	1	0	89	6	122
2017	Procurement	63	25	12	0	0	0	0	88	0	16
2017	Information management	53	33	10	3	2	0	0	85	5	131
2017	Information technology	45	33	12	7	2	1	0	79	9	581
2017	Internal audit	29	21	39	0	11	0	0	50	11	10
2017	Evaluation	59	26	12	3	0	0	0	85	3	35
2017	Data sciences	53	30	10	4	2	0	0	84	6	675
2017	Policy	61	28	4	7	0	0	0	89	7	28
2017	Project management	47	33	10	6	3	0	0	80	9	438
2017	Other services to the public	48	33	12	6	1	0	0	81	7	136
2017	None of the above	47	33	12	5	2	1	0	81	7	876
2014	Client contact centre	37	40	15	7	1	1	0	77	8	176
2014	Health care practitioners	42	20	25	6	7	0	0	61	14	14
2014	Communications or public affairs	44	40	13	2	1	0	0	83	3	89
2014	Access to information and privacy	48	23	14	2	5	8	0	77	8	40
2014	Science and technology	44	39	10	5	2	0	0	83	7	209
2014	Library services	48	40	12	0	0	0	0	88	0	16
2014	Administration and operations	41	37	12	8	1	1	0	78	9	581
2014	Human resources	49	35	9	5	3	0	0	83	8	138
2014	Financial management	51	34	9	3	2	1	0	86	5	129
2014	Procurement	59	11	24	5	0	0	0	71	5	18
2014	Information management	42	40	12	5	2	0	0	82	7	226
2014	Information technology	37	36	15	8	3	0	0	74	11	645
2014	Internal audit	42	44	14	0	0	0	0	86	0	13
2014	Evaluation	37	46	7	7	3	0	0	83	10	29
2014	Other services to the public	41	39	12	5	3	0	0	80	8	324
2014	None of the above	36	39	15	6	3	1	0	75	9	1162

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	36	14	4	4	0	0	78	8	113
2020	Communications or public affairs	38	34	13	10	4	0	1	73	14	110
2020	Access to information and privacy	53	30	11	3	3	0	0	83	6	36
2020	Security	63	29	8	0	0	0	0	92	0	18
2020	Science and technology	44	41	7	5	3	0	0	85	8	112
2020	Administration and operations	54	30	8	6	1	1	0	85	7	433
2020	Human resources	51	27	14	6	2	0	0	78	8	166
2020	Financial management	66	24	8	1	2	0	0	90	3	105
2020	Procurement	43	26	13	18	0	0	0	69	18	16
2020	Information management	60	27	8	5	0	1	0	88	5	128
2020	Information technology	46	34	10	6	2	1	0	81	8	496
2020	Internal audit	81	10	10	0	0	0	0	90	0	10
2020	Evaluation	40	40	12	4	4	0	0	80	8	25
2020	Data sciences	49	35	11	3	2	0	0	84	4	723
2020	Policy	74	13	7	7	0	0	0	87	7	30
2020	Project management	48	33	11	5	2	0	0	81	7	393
2020	Other services to the public	53	29	11	6	1	0	0	82	7	151
2020	None of the above	47	34	11	6	1	0	0	81	7	517
2019	Client contact centre	47	34	12	5	2	0	0	81	7	136
2019	Health care practitioners	27	37	18	18	0	0	0	63	18	16
2019	Communications or public affairs	48	37	8	5	2	0	0	85	7	112
2019	Access to information and privacy	66	26	5	3	0	0	0	92	3	36
2019	Security	34	45	21	0	0	0	0	79	0	14
2019	Science and technology	42	37	14	5	2	0	0	79	7	140
2019	Library services	66	25	9	0	0	0	0	91	0	11
2019	Administration and operations	45	33	13	6	3	0	0	78	10	393
2019	Human resources	53	32	9	4	2	0	0	85	6	138
2019	Financial management	56	38	2	2	2	0	0	94	3	119
2019	Procurement	44	38	6	12	0	0	0	82	12	16
2019	Information management	52	32	10	3	3	1	0	85	5	148
2019	Information technology	40	38	12	6	4	1	0	78	10	588
2019	Internal audit	60	31	0	9	0	0	0	91	9	10
2019	Evaluation	60	27	3	3	7	0	0	87	10	32
2019	Data sciences	49	34	9	5	3	0	0	83	7	763
2019	Policy	48	20	28	0	4	0	0	68	4	25
2019	Project management	42	34	12	8	3	0	0	77	11	399
2019	Other services to the public	42	37	13	4	2	1	0	80	6	165
2019	None of the above	41	36	12	7	3	1	0	78	10	561
2018	Client contact centre	49	34	9	4	4	0	0	83	8	127
2018	Communications or public affairs	43	33	12	12	1	0	0	75	13	93
2018	Access to information and privacy	46	38	12	4	0	0	0	84	4	22
2018	Science and technology	52	36	5	4	2	1	0	89	6	139
2018	Library services	76	24	0	0	0	0	0	100	0	13
2018	Administration and operations	47	34	11	5	3	0	0	82	8	370
2018	Human resources	47	30	14	8	1	0	0	77	9	137
2018	Financial management	58	37	2	4	0	0	0	95	4	109
2018	Information management	45	40	11	3	1	0	1	86	4	138
2018	Information technology	42	38	11	6	2	0	0	81	9	506
2018	Evaluation	51	33	3	7	7	0	0	84	13	29
2018	Data sciences	51	34	9	4	2	0	0	85	6	721
2018	Policy	55	24	14	3	3	0	0	79	7	29
2018	Project management	43	36	12	5	3	0	0	80	8	363
2018	Other services to the public	42	37	16	3	2	0	0	79	5	132
2018	None of the above	45	33	12	7	2	1	0	78	9	528
2017	Client contact centre	36	48	7	6	3	0	0	84	9	138
2017	Health care practitioners	29	56	8	0	0	8	0	92	0	11
2017	Communications or public affairs	48	34	14	3	0	0	0	83	3	102
2017	Access to information and privacy	54	31	12	0	3	0	0	85	3	24
2017	Science and technology	42	38	13	6	1	0	0	80	7	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	44	37	11	5	3	0	0	81	8	439
2017	Human resources	50	36	8	6	1	0	0	86	7	158
2017	Financial management	59	29	7	3	1	1	0	88	4	122
2017	Procurement	75	18	6	0	0	0	0	94	0	16
2017	Information management	49	36	11	3	1	0	0	85	5	133
2017	Information technology	43	37	12	6	2	0	0	80	8	585
2017	Internal audit	29	21	29	21	0	0	0	50	21	10
2017	Evaluation	53	30	8	6	3	0	0	83	9	35
2017	Data sciences	52	32	9	4	3	0	0	85	6	676
2017	Policy	58	27	4	11	0	0	0	85	11	28
2017	Project management	46	35	9	6	3	0	0	82	9	438
2017	Other services to the public	45	37	10	7	1	0	0	82	7	134
2017	None of the above	44	36	12	4	3	1	0	81	7	875
2014	Client contact centre	36	41	16	5	1	1	0	78	6	176
2014	Health care practitioners	34	27	31	0	7	0	0	61	7	14
2014	Communications or public affairs	45	38	13	2	2	0	0	82	4	89
2014	Access to information and privacy	46	27	14	3	2	8	0	79	5	40
2014	Science and technology	42	41	10	5	1	1	0	83	6	209
2014	Library services	54	34	6	5	0	0	0	88	5	16
2014	Administration and operations	41	37	14	7	2	0	0	78	8	580
2014	Human resources	50	33	11	4	3	0	0	83	6	138
2014	Financial management	52	34	9	4	2	0	0	86	5	129
2014	Procurement	53	24	23	0	0	0	0	77	0	18
2014	Information management	40	42	12	5	2	0	0	82	6	227
2014	Information technology	36	37	15	9	3	0	0	74	12	645
2014	Internal audit	42	37	20	0	0	0	0	80	0	13
2014	Evaluation	39	41	7	10	0	0	3	83	10	29
2014	Other services to the public	38	40	11	7	4	0	0	79	10	324
2014	None of the above	34	40	15	7	2	1	0	75	10	1161

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	30	15	10	8	2	1	67	18	113
2020	Communications or public affairs	28	22	27	14	6	3	0	51	21	110
2020	Access to information and privacy	56	14	11	8	3	5	2	76	12	36
2020	Security	58	37	0	0	0	5	0	100	0	18
2020	Science and technology	45	26	14	3	5	6	0	75	9	112
2020	Administration and operations	42	25	18	5	3	5	1	72	9	434
2020	Human resources	42	22	17	9	6	3	2	67	15	166
2020	Financial management	55	27	10	4	2	2	0	84	6	104
2020	Procurement	31	25	25	6	6	6	0	60	14	16
2020	Information management	45	27	15	5	4	4	1	76	9	128
2020	Information technology	46	27	15	7	3	2	0	74	11	499
2020	Internal audit	81	10	0	10	0	0	0	90	10	10
2020	Evaluation	48	28	12	8	4	0	0	76	12	25
2020	Data sciences	46	29	14	6	3	2	0	76	9	728
2020	Policy	54	26	17	3	0	0	0	80	3	30
2020	Project management	45	25	16	6	3	3	1	73	10	395
2020	Other services to the public	42	25	14	9	4	5	1	71	15	150
2020	None of the above	40	24	16	9	4	5	2	69	14	519
2019	Client contact centre	39	25	19	9	7	2	0	65	16	136
2019	Health care practitioners	27	30	24	18	0	0	0	57	18	16
2019	Communications or public affairs	40	24	18	7	7	4	0	66	15	112
2019	Access to information and privacy	62	14	14	8	2	0	0	76	11	37
2019	Security	45	36	7	7	6	0	0	81	12	15
2019	Science and technology	45	29	16	6	3	1	0	75	9	140
2019	Library services	47	31	9	12	0	0	0	79	12	11
2019	Administration and operations	36	25	18	10	8	2	0	63	19	398
2019	Human resources	42	23	17	7	9	1	0	66	17	140
2019	Financial management	54	28	9	4	4	1	0	83	8	121
2019	Procurement	39	30	19	7	6	0	0	68	13	16
2019	Information management	43	28	15	4	6	3	1	74	10	150
2019	Information technology	38	31	17	6	6	3	0	70	12	588
2019	Internal audit	50	40	0	9	0	0	0	91	9	10
2019	Evaluation	49	31	11	3	6	0	0	80	9	33
2019	Data sciences	42	28	16	7	3	3	1	72	11	763
2019	Policy	48	20	12	12	4	4	0	71	17	25
2019	Project management	41	25	14	11	4	4	0	70	16	403
2019	Other services to the public	36	28	18	8	6	4	0	66	15	166
2019	None of the above	38	26	16	9	5	5	1	68	15	562
2018	Client contact centre	35	27	18	5	7	6	1	67	14	129
2018	Communications or public affairs	36	31	11	13	5	4	0	70	19	94
2018	Access to information and privacy	36	19	25	9	4	7	0	59	14	22
2018	Science and technology	50	27	9	6	4	1	2	79	11	139
2018	Library services	35	23	27	0	0	7	9	68	0	13
2018	Administration and operations	43	25	13	11	5	2	0	70	17	377
2018	Human resources	42	21	17	13	4	2	0	65	18	136
2018	Financial management	46	30	18	3	2	1	0	76	5	109
2018	Information management	38	29	15	9	4	4	2	71	13	140
2018	Information technology	44	28	14	9	4	1	0	73	13	507
2018	Evaluation	33	38	8	4	13	3	0	74	18	29
2018	Data sciences	45	26	13	9	3	2	0	74	13	725
2018	Policy	29	32	14	14	4	4	4	65	19	28
2018	Project management	43	28	17	5	5	2	0	72	11	363
2018	Other services to the public	28	30	20	11	5	5	0	61	18	136
2018	None of the above	39	24	17	10	5	5	0	67	16	531
2017	Client contact centre	34	29	15	9	11	1	1	64	20	138
2017	Health care practitioners	11	48	8	8	0	25	0	80	10	11
2017	Communications or public affairs	46	23	13	11	5	3	0	71	16	102
2017	Access to information and privacy	42	24	20	8	3	3	0	68	11	25
2017	Science and technology	43	25	16	5	5	5	0	72	11	136
2017	Library services	72	14	7	0	7	0	0	86	7	13
2017	Administration and operations	36	26	15	12	6	4	0	65	19	440
2017	Human resources	44	26	13	9	7	1	0	71	16	157
2017	Financial management	51	23	13	7	4	1	0	75	11	122
2017	Procurement	57	18	6	6	12	0	0	75	18	16
2017	Information management	38	31	16	7	3	4	0	73	10	132
2017	Information technology	40	29	16	8	3	4	0	72	11	584
2017	Internal audit	20	41	9	10	11	10	0	67	23	10
2017	Evaluation	47	23	14	3	9	5	0	73	12	35
2017	Data sciences	45	26	13	9	4	3	1	73	13	675
2017	Policy	35	18	32	15	0	0	0	53	15	28
2017	Project management	44	24	12	8	7	5	0	71	16	438
2017	Other services to the public	33	31	17	8	3	8	1	70	11	136
2017	None of the above	39	24	17	8	5	6	0	68	14	872
2014	Client contact centre	33	33	20	8	3	4	0	68	12	176
2014	Health care practitioners	34	15	12	19	20	0	0	49	39	14
2014	Communications or public affairs	31	38	19	9	2	1	0	70	11	89
2014	Access to information and privacy	27	23	22	15	4	5	4	55	21	40
2014	Science and technology	45	27	13	7	3	4	0	75	11	209
2014	Library services	61	5	16	12	5	0	0	66	17	16
2014	Administration and operations	34	26	18	12	5	5	0	63	18	581
2014	Human resources	44	27	14	8	5	2	1	73	13	138
2014	Financial management	43	26	16	5	7	3	0	71	12	129
2014	Procurement	48	18	23	5	6	0	0	66	11	18
2014	Information management	36	33	14	9	4	4	1	72	13	227
2014	Information technology	36	26	18	11	5	3	0	65	17	645
2014	Internal audit	24	25	18	7	0	25	0	66	9	13
2014	Evaluation	27	37	23	3	3	7	0	69	7	29
2014	Other services to the public	38	27	17	7	8	3	0	67	15	323
2014	None of the above	34	28	18	11	6	4	1	65	17	1161

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	22	41	37	113
2020	Communications or public affairs	33	28	39	110
2020	Access to information and privacy	27	49	25	36
2020	Security	16	42	42	18
2020	Science and technology	20	49	31	112
2020	Administration and operations	32	32	36	436
2020	Human resources	32	31	37	166
2020	Financial management	25	46	29	105
2020	Procurement	24	19	57	16
2020	Information management	30	38	32	128
2020	Information technology	20	47	33	502
2020	Internal audit	19	70	11	10
2020	Evaluation	20	60	20	25
2020	Data sciences	24	42	34	728
2020	Policy	30	54	17	30
2020	Project management	28	39	33	394
2020	Other services to the public	24	39	37	151
2020	None of the above	23	41	37	521
2019	Client contact centre	31	24	45	137
2019	Health care practitioners	21	43	37	16
2019	Communications or public affairs	27	39	34	111
2019	Access to information and privacy	22	57	21	37
2019	Security	28	18	54	15
2019	Science and technology	21	52	27	141
2019	Library services	21	49	29	11
2019	Administration and operations	35	31	34	397
2019	Human resources	41	26	34	140
2019	Financial management	27	45	28	120
2019	Procurement	19	42	39	16
2019	Information management	28	38	34	150
2019	Information technology	22	42	36	591
2019	Internal audit	9	70	21	10
2019	Evaluation	27	45	28	33
2019	Data sciences	27	41	32	763
2019	Policy	28	40	32	25
2019	Project management	27	41	32	402
2019	Other services to the public	26	37	38	166
2019	None of the above	26	36	38	561
2018	Client contact centre	31	39	29	130
2018	Communications or public affairs	35	32	33	94
2018	Access to information and privacy	23	20	57	23
2018	Science and technology	25	55	20	140
2018	Library services	38	41	22	13
2018	Administration and operations	31	36	33	377
2018	Human resources	28	24	47	137
2018	Financial management	27	44	30	109
2018	Information management	30	45	25	141
2018	Information technology	21	49	30	508
2018	Evaluation	28	31	41	29
2018	Data sciences	25	46	29	728
2018	Policy	34	38	28	29
2018	Project management	27	43	30	366
2018	Other services to the public	22	37	41	137
2018	None of the above	22	42	37	531
2017	Client contact centre	31	35	34	138
2017	Health care practitioners	17	57	25	11
2017	Communications or public affairs	22	46	32	102
2017	Access to information and privacy	34	50	16	25
2017	Science and technology	23	47	30	136
2017	Library services	23	39	39	13
2017	Administration and operations	25	38	37	441
2017	Human resources	32	29	39	158
2017	Financial management	22	43	35	122
2017	Procurement	26	49	25	16
2017	Information management	21	51	28	133
2017	Information technology	21	47	32	586
2017	Internal audit	41	50	9	10
2017	Evaluation	23	44	33	35
2017	Data sciences	24	48	28	676
2017	Policy	32	40	27	28
2017	Project management	26	45	29	437
2017	Other services to the public	15	50	36	136
2017	None of the above	24	42	35	876
2014	Client contact centre	26	45	29	176
2014	Health care practitioners	27	27	46	14
2014	Communications or public affairs	20	37	43	89
2014	Access to information and privacy	19	30	51	40
2014	Science and technology	24	52	24	209
2014	Library services	13	59	28	16
2014	Administration and operations	27	41	32	581
2014	Human resources	31	34	36	138
2014	Financial management	22	43	36	129
2014	Procurement	27	17	56	18
2014	Information management	22	46	32	227
2014	Information technology	18	47	34	645
2014	Internal audit	56	31	13	13
2014	Evaluation	10	54	36	29
2014	Other services to the public	24	40	36	323
2014	None of the above	24	42	34	1162

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Client contact centre	34	27	19	4	16	0	26
2020	Communications or public affairs	14	31	29	3	21	3	37
2020	Access to information and privacy	32	31	11	0	26	0	10
2020	Science and technology	13	34	22	6	13	13	21
2020	Administration and operations	13	34	12	1	34	5	138
2020	Human resources	4	30	29	4	30	4	55
2020	Financial management	4	55	25	0	16	0	25
2020	Information management	24	34	13	7	15	6	40
2020	Information technology	18	33	27	3	10	10	102
2020	Data sciences	14	48	20	2	11	4	170
2020	Project management	20	47	19	2	8	4	112
2020	Other services to the public	11	42	24	3	15	5	39
2020	None of the above	15	36	20	5	17	7	119
2019	Client contact centre	17	38	33	4	5	2	42
2019	Communications or public affairs	7	30	29	3	21	10	29
2019	Science and technology	16	32	16	0	29	7	28
2019	Administration and operations	14	43	25	4	11	3	136
2019	Human resources	12	39	31	2	9	7	56
2019	Financial management	6	33	38	7	13	3	32
2019	Information management	23	26	24	2	17	7	41
2019	Information technology	17	29	24	7	18	6	130
2019	Data sciences	7	37	23	6	20	7	196
2019	Project management	17	51	21	3	4	4	108
2019	Other services to the public	7	38	22	5	27	2	41
2019	None of the above	17	37	23	5	14	5	143
2018	Client contact centre	10	52	17	4	7	9	39
2018	Communications or public affairs	3	30	38	3	20	6	32
2018	Science and technology	26	49	9	3	13	0	33
2018	Administration and operations	18	44	26	2	5	5	114
2018	Human resources	13	27	47	2	6	5	38
2018	Financial management	5	55	14	7	9	11	28
2018	Information management	12	31	13	7	30	8	40
2018	Information technology	20	29	27	6	13	4	106
2018	Data sciences	8	48	17	8	16	3	179
2018	Policy	0	30	60	10	0	0	10
2018	Project management	11	56	26	2	2	3	99
2018	Other services to the public	12	37	19	3	22	7	29
2018	None of the above	9	43	23	4	11	10	111
2017	Client contact centre	6	37	30	0	19	8	43
2017	Communications or public affairs	12	35	35	3	15	0	24
2017	Science and technology	27	54	7	7	5	0	31
2017	Administration and operations	9	48	25	4	9	5	110
2017	Human resources	18	34	29	4	10	4	50
2017	Financial management	11	39	42	0	0	8	26
2017	Information management	25	40	17	4	10	4	28
2017	Information technology	14	39	25	5	7	10	123
2017	Data sciences	10	47	23	4	10	6	167
2017	Project management	12	60	20	3	2	3	111
2017	Other services to the public	9	44	34	0	8	5	21
2017	None of the above	14	50	18	2	6	11	208
2014	Client contact centre	17	49	20	6	9999	7	44
2014	Communications or public affairs	6	28	23	12	9999	31	17
2014	Science and technology	12	50	20	7	9999	11	48
2014	Administration and operations	13	50	23	6	9999	7	155
2014	Human resources	14	42	32	2	9999	11	41
2014	Financial management	17	37	35	0	9999	10	29
2014	Information management	16	43	23	9	9999	9	49
2014	Information technology	15	35	27	10	9999	14	116
2014	Other services to the public	17	44	22	9	9999	10	75
2014	None of the above	13	51	16	11	9999	9	279

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	113
2020	Security	0	100	18
2020	Science and technology	4	96	111
2020	Administration and operations	10	90	436
2020	Human resources	6	94	166
2020	Financial management	8	92	105
2020	Information technology	4	96	502
2020	Internal audit	0	100	10
2020	Data sciences	5	95	727
2020	Project management	7	93	393
2020	Other services to the public	8	92	151
2020	None of the above	6	94	519
2019	Client contact centre	13	87	137
2019	Communications or public affairs	5	95	112
2019	Security	33	67	15
2019	Science and technology	5	95	140
2019	Administration and operations	8	92	398
2019	Human resources	8	92	140
2019	Financial management	7	93	121
2019	Procurement	0	100	16
2019	Information management	6	94	149
2019	Information technology	7	93	588
2019	Internal audit	0	100	10
2019	Evaluation	18	82	33
2019	Data sciences	8	92	763
2019	Project management	8	92	404
2019	Other services to the public	5	95	164
2019	None of the above	5	95	562
2018	Client contact centre	11	89	130
2018	Communications or public affairs	8	92	94
2018	Science and technology	5	95	139
2018	Library services	0	100	13
2018	Administration and operations	8	92	376
2018	Human resources	8	92	137
2018	Financial management	5	95	109
2018	Information management	8	92	141
2018	Information technology	9	91	505
2018	Data sciences	10	90	727
2018	Project management	9	91	367
2018	Other services to the public	9	91	136
2018	None of the above	8	92	529

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	32	68	40
2020	Information technology	48	52	21
2020	Data sciences	27	73	39
2020	Project management	42	58	26
2020	None of the above	36	64	31
2019	Client contact centre	44	56	18
2019	Administration and operations	55	45	33
2019	Information technology	39	61	38
2019	Data sciences	51	49	59
2019	Project management	31	69	32
2019	None of the above	44	56	30
2018	Client contact centre	48	52	14
2018	Administration and operations	54	46	31
2018	Information management	47	53	11
2018	Information technology	52	48	44
2018	Data sciences	36	64	72
2018	Project management	56	44	34
2018	Other services to the public	52	48	12
2018	None of the above	41	59	45

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	69	31	40
2020	Information technology	71	29	21
2020	Data sciences	66	34	39
2020	Project management	78	22	26
2020	None of the above	76	24	31
2019	Client contact centre	67	33	18
2019	Administration and operations	64	36	33
2019	Human resources	53	47	11
2019	Information technology	55	45	38
2019	Data sciences	62	38	59
2019	Project management	50	50	32
2019	None of the above	53	47	30
2018	Client contact centre	55	45	14
2018	Administration and operations	53	47	31
2018	Information management	51	49	11
2018	Information technology	53	47	44
2018	Data sciences	72	28	72
2018	Project management	47	53	34
2018	None of the above	64	36	45

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Project management	19	81	32
2018	Information management	0	100	11
2018	Data sciences	9	91	72
2018	Project management	15	85	34

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	40
2020	Human resources	100	10
2020	Information technology	100	21
2020	Data sciences	100	39
2020	Project management	100	26
2020	Other services to the public	100	12
2020	None of the above	100	31
2019	Client contact centre	100	18
2019	Administration and operations	100	33
2019	Human resources	100	11
2019	Information technology	100	38
2019	Data sciences	100	59
2019	Project management	100	32
2019	None of the above	100	30
2018	Client contact centre	100	14
2018	Administration and operations	100	31
2018	Human resources	100	11
2018	Information management	100	11
2018	Data sciences	100	72
2018	Project management	100	34
2018	Other services to the public	100	12
2018	None of the above	100	45

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	10
2020	Information technology	100	21
2020	Other services to the public	100	12
2019	Human resources	100	11
2018	Client contact centre	100	14
2018	Human resources	100	11
2018	Information management	100	11
2018	Project management	100	34

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	10
2020	Project management	100	26
2020	None of the above	100	31
2019	Client contact centre	100	18
2019	Human resources	100	11
2019	Data sciences	100	59
2019	None of the above	100	30
2018	Administration and operations	100	31
2018	Human resources	100	11
2018	Information management	100	11
2018	Data sciences	100	72
2018	Project management	100	34
2018	Other services to the public	100	12
2018	None of the above	100	45

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2020	Project management	0	100	26
2020	Other services to the public	0	100	12
2020	None of the above	0	100	31
2019	Client contact centre	0	100	18
2019	Administration and operations	0	100	33
2019	Information technology	13	87	38
2018	Human resources	0	100	11
2018	Information management	0	100	11
2018	Information technology	12	88	44
2018	Other services to the public	0	100	12

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	33	67	40
2020	Human resources	50	50	10
2020	Information technology	38	62	21
2020	Data sciences	32	68	39
2020	Project management	31	69	26
2020	None of the above	16	84	31
2019	Client contact centre	33	67	18
2019	Administration and operations	33	67	33
2019	Information technology	35	65	37
2019	Data sciences	42	58	59
2019	Project management	44	56	32
2019	None of the above	23	77	30
2018	Client contact centre	42	58	14
2018	Administration and operations	22	78	31
2018	Human resources	55	45	11
2018	Information technology	50	50	44
2018	Data sciences	38	62	72
2018	Project management	44	56	34
2018	None of the above	31	69	45

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	30	70	40
2020	Information technology	52	48	21
2020	Data sciences	44	56	39
2020	Project management	35	65	26
2020	None of the above	39	61	31
2019	Client contact centre	61	39	18
2019	Administration and operations	34	66	33
2019	Information technology	32	68	37
2019	Data sciences	45	55	59
2019	Project management	50	50	32
2019	None of the above	49	51	30
2018	Client contact centre	33	67	14
2018	Administration and operations	39	61	31
2018	Human resources	45	55	11
2018	Information technology	20	80	44
2018	Data sciences	42	58	72
2018	Project management	26	74	34
2018	None of the above	31	69	45

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	42	58	40
2020	Human resources	51	49	10
2020	Information technology	61	39	21
2020	Data sciences	39	61	39
2020	Project management	65	35	26
2020	Other services to the public	58	42	12
2020	None of the above	44	56	31
2019	Client contact centre	50	50	18
2019	Administration and operations	33	67	33
2019	Information technology	37	63	37
2019	Data sciences	47	53	59
2019	Project management	41	59	32
2019	None of the above	38	62	30
2018	Administration and operations	46	54	31
2018	Information technology	41	59	44
2018	Data sciences	43	57	72
2018	Project management	50	50	34
2018	None of the above	41	59	45

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	29	71	40
2020	Information technology	41	59	21
2020	Data sciences	39	61	39
2020	Project management	39	61	26
2020	Other services to the public	43	57	12
2020	None of the above	34	66	31
2019	Client contact centre	39	61	18
2019	Administration and operations	42	58	33
2019	Information technology	41	59	37
2019	Data sciences	40	60	59
2019	Project management	47	53	32
2019	None of the above	43	57	30
2018	Administration and operations	45	55	31
2018	Information management	51	49	11
2018	Information technology	25	75	44
2018	Data sciences	41	59	72
2018	Project management	41	59	34
2018	None of the above	37	63	45

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	16	84	40
2020	Information technology	27	73	21
2020	Data sciences	31	69	39
2020	Project management	62	38	26
2020	None of the above	16	84	31
2019	Client contact centre	27	73	18
2019	Administration and operations	30	70	33
2019	Information technology	38	62	37
2019	Data sciences	29	71	59
2019	Project management	41	59	32
2019	None of the above	23	77	30
2018	Client contact centre	0	100	14
2018	Administration and operations	30	70	31
2018	Information technology	30	70	44
2018	Data sciences	33	67	72
2018	Project management	41	59	34
2018	None of the above	28	72	45

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	67	33	40
2020	Information technology	48	52	21
2020	Data sciences	49	51	39
2020	Project management	54	46	26
2020	Other services to the public	60	40	12
2020	None of the above	60	40	31
2019	Client contact centre	61	39	18
2019	Administration and operations	63	37	33
2019	Information technology	52	48	37
2019	Data sciences	56	44	59
2019	Project management	53	47	32
2019	None of the above	57	43	30
2018	Client contact centre	67	33	14
2018	Administration and operations	51	49	31
2018	Information technology	57	43	44
2018	Data sciences	49	51	72
2018	Project management	50	50	34
2018	Other services to the public	42	58	12
2018	None of the above	58	42	45

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	26	74	40
2020	Information technology	37	63	21
2020	Data sciences	20	80	39
2020	Project management	31	69	26
2019	Client contact centre	28	72	18
2019	Administration and operations	28	72	33
2019	Human resources	51	49	10
2019	Information technology	40	60	37
2019	Data sciences	32	68	59
2019	Project management	22	78	32
2019	None of the above	20	80	30
2018	Client contact centre	35	65	14
2018	Administration and operations	23	77	31
2018	Information technology	25	75	44
2018	Data sciences	25	75	72
2018	Project management	38	62	34
2018	Other services to the public	52	48	12
2018	None of the above	32	68	45

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	40
2020	Human resources	100	10
2020	Data sciences	100	39
2020	Project management	100	26
2020	Other services to the public	100	12
2020	None of the above	100	31
2019	Client contact centre	100	18
2019	Administration and operations	100	33
2019	Human resources	100	10
2019	Data sciences	100	59
2019	Project management	100	32
2018	Client contact centre	100	14
2018	Administration and operations	100	31
2018	Human resources	100	11
2018	Information management	100	11
2018	Information technology	100	44
2018	Project management	100	34
2018	Other services to the public	100	12
2018	None of the above	100	45

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2020	Other services to the public	0	100	12
2019	Client contact centre	0	100	18
2018	Human resources	0	100	11
2018	Information management	0	100	11
2018	Data sciences	10	90	72

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Data sciences	15	85	39
2020	Other services to the public	0	100	12
2020	None of the above	0	100	31
2019	Information technology	16	84	37
2019	Data sciences	19	81	59
2019	Project management	0	100	32
2018	Human resources	0	100	11
2018	Information technology	14	86	44
2018	Data sciences	10	90	72
2018	None of the above	11	89	45

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	38	62	40
2020	Information technology	52	48	21
2020	Data sciences	56	44	39
2020	Project management	58	42	26
2020	Other services to the public	52	48	12
2020	None of the above	57	43	31
2019	Client contact centre	44	56	18
2019	Administration and operations	39	61	33
2019	Information technology	43	57	37
2019	Data sciences	37	63	59
2019	Project management	50	50	32
2019	None of the above	30	70	30
2018	Client contact centre	44	56	14
2018	Administration and operations	40	60	31
2018	Information technology	41	59	44
2018	Data sciences	42	58	72
2018	Project management	53	47	34
2018	Other services to the public	58	42	12
2018	None of the above	53	47	45

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	21	79	40
2020	Data sciences	24	76	39
2020	Project management	23	77	26
2019	Administration and operations	21	79	33
2019	Data sciences	26	74	59
2019	Project management	16	84	32
2019	None of the above	20	80	30
2018	Information technology	20	80	44
2018	Data sciences	20	80	72
2018	Project management	21	79	34
2018	None of the above	11	89	45

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2020	Information technology	27	73	21
2020	Other services to the public	0	100	12
2019	Client contact centre	28	72	18
2019	Administration and operations	24	76	33
2019	Data sciences	14	86	59
2019	Project management	0	100	32
2019	None of the above	27	73	30
2018	Administration and operations	23	77	31
2018	Human resources	0	100	11
2018	Data sciences	14	86	72
2018	Project management	24	76	34
2018	None of the above	20	80	45

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	49	51	40
2020	Information technology	42	58	21
2020	Data sciences	56	44	39
2020	Project management	73	27	26
2020	Other services to the public	43	57	12
2020	None of the above	35	65	31
2019	Administration and operations	67	33	33
2019	Human resources	52	48	10
2019	Information technology	53	47	37
2019	Data sciences	70	30	58
2019	Project management	58	42	31
2019	None of the above	34	66	30
2018	Client contact centre	53	47	14
2018	Administration and operations	61	39	31
2018	Human resources	53	47	11
2018	Information management	43	57	11
2018	Information technology	50	50	44
2018	Data sciences	53	47	72
2018	Project management	62	38	34
2018	Other services to the public	52	48	12
2018	None of the above	47	53	44

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	16	84	40
2020	Human resources	51	49	10
2020	Data sciences	34	66	39
2020	Project management	43	57	26
2020	None of the above	16	84	31
2019	Client contact centre	28	72	18
2019	Administration and operations	37	63	33
2019	Information technology	19	81	37
2019	Data sciences	32	68	58
2019	Project management	26	74	31
2019	None of the above	30	70	30
2018	Client contact centre	34	66	14
2018	Administration and operations	32	68	31
2018	Information technology	23	77	44
2018	Data sciences	25	75	72
2018	Project management	32	68	34
2018	Other services to the public	42	58	12
2018	None of the above	33	67	44

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	40
2019	Administration and operations	18	82	33
2019	Information technology	13	87	37
2019	Data sciences	17	83	58
2018	Information management	0	100	11
2018	Data sciences	10	90	72
2018	Project management	0	100	34

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	16	84	37
2019	Data sciences	20	80	58
2018	Human resources	0	100	11
2018	Information management	0	100	11
2018	Information technology	16	84	44
2018	Data sciences	11	89	72
2018	Project management	0	100	34
2018	None of the above	23	77	44

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Data sciences	0	100	39
2020	None of the above	0	100	31
2019	Administration and operations	24	76	33
2019	Data sciences	26	74	58
2019	Project management	0	100	31
2018	Human resources	0	100	11
2018	Other services to the public	0	100	12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	40
2020	Project management	0	100	26
2020	Other services to the public	0	100	12
2019	Administration and operations	0	100	33
2019	Data sciences	8	92	58
2019	Project management	0	100	31
2019	None of the above	0	100	30
2018	Administration and operations	0	100	31
2018	Human resources	0	100	11
2018	Information management	0	100	11
2018	Project management	0	100	34
2018	Other services to the public	0	100	12

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	17	83	40
2020	Data sciences	17	83	39
2020	Project management	19	81	26
2019	Data sciences	14	86	58
2019	None of the above	24	76	30
2018	Information management	0	100	11
2018	Data sciences	17	83	72
2018	None of the above	11	89	44

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	15	85	33
2019	Data sciences	16	84	58
2018	Information management	0	100	11
2018	Information technology	11	89	44
2018	Data sciences	10	90	72
2018	Project management	18	82	34

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	29	71	40
2020	Information technology	29	71	21
2020	Data sciences	32	68	39
2020	Project management	23	77	26
2020	None of the above	45	55	31
2019	Administration and operations	18	82	33
2019	Information technology	30	70	37
2019	Data sciences	19	81	58
2019	Project management	26	74	31
2019	None of the above	40	60	30
2018	Client contact centre	40	60	14
2018	Administration and operations	20	80	31
2018	Information technology	30	70	44
2018	Data sciences	33	67	72
2018	Project management	29	71	34
2018	None of the above	31	69	44

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	14	86	40
2020	Project management	23	77	26
2019	Data sciences	18	82	53
2019	None of the above	16	84	30
2018	Information management	0	100	11
2018	Information technology	14	86	41
2018	Data sciences	19	81	70
2018	Other services to the public	0	100	12

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	33	67	40
2019	Administration and operations	27	73	33
2019	Data sciences	25	75	53
2019	Project management	26	74	31
2019	None of the above	25	75	30
2018	Administration and operations	16	84	31
2018	Information technology	25	75	41
2018	Data sciences	26	74	70
2018	Project management	26	74	34
2018	None of the above	16	84	42

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	12	88	40
2019	Administration and operations	22	78	33
2019	Data sciences	13	87	53
2018	Client contact centre	0	100	13
2018	Information management	0	100	11
2018	Information technology	19	81	41
2018	Data sciences	13	87	70
2018	Project management	15	85	34

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2020	Other services to the public	100	12
2019	Data sciences	100	53
2018	Other services to the public	100	12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	18	82	26
2019	Administration and operations	25	75	33
2019	Data sciences	28	72	53
2019	Project management	16	84	31
2018	Human resources	0	100	11
2018	Information technology	12	88	41
2018	Data sciences	9	91	70
2018	None of the above	20	80	42

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Other services to the public	0	100	12
2019	Administration and operations	0	100	33
2019	Project management	19	81	31
2018	Administration and operations	16	84	31
2018	Human resources	0	100	11
2018	Data sciences	12	88	70
2018	None of the above	13	87	42

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	15	85	40
2020	Project management	23	77	26
2019	Data sciences	13	87	53
2018	Client contact centre	0	100	13
2018	Information management	0	100	11
2018	Data sciences	14	86	70
2018	Project management	15	85	34

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	19	81	40
2019	Data sciences	9	91	53
2018	Human resources	0	100	11
2018	Information technology	20	80	41
2018	Data sciences	9	91	70
2018	Project management	15	85	34
2018	None of the above	14	86	42

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	15	85	40
2019	Data sciences	17	83	53
2018	Human resources	0	100	11
2018	Information technology	17	83	41
2018	Data sciences	10	90	70
2018	Project management	15	85	34
2018	None of the above	14	86	42

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	30	70	40
2020	Project management	42	58	26
2019	Administration and operations	30	70	33
2019	Data sciences	40	60	53
2019	Project management	32	68	31
2019	None of the above	25	75	30
2018	Administration and operations	32	68	31
2018	Information technology	27	73	41
2018	Data sciences	23	77	70
2018	Project management	29	71	34
2018	None of the above	27	73	42

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Human resources	0	100	11
2018	Data sciences	10	90	70
2018	None of the above	17	83	42

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	43	57	40
2020	Project management	50	50	26
2020	Other services to the public	51	49	12
2019	Administration and operations	54	46	33
2019	Data sciences	43	57	53
2019	Project management	64	36	31
2019	None of the above	41	59	30
2018	Client contact centre	42	58	13
2018	Administration and operations	44	56	31
2018	Information management	56	44	11
2018	Information technology	39	61	41
2018	Data sciences	42	58	70
2018	Project management	38	62	34
2018	Other services to the public	50	50	12
2018	None of the above	63	37	42

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	40
2020	Other services to the public	100	12
2019	Project management	100	31
2019	None of the above	100	30
2018	Human resources	100	11
2018	Information management	100	11
2018	Information technology	100	41
2018	Other services to the public	100	12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	47	53	40
2020	Project management	69	31	26
2020	Other services to the public	60	40	12
2019	Administration and operations	54	46	33
2019	Data sciences	46	54	53
2019	Project management	45	55	31
2019	None of the above	49	51	30
2018	Client contact centre	38	62	13
2018	Administration and operations	48	52	31
2018	Human resources	49	51	11
2018	Information technology	47	53	41
2018	Data sciences	44	56	70
2018	Project management	56	44	34
2018	Other services to the public	41	59	12
2018	None of the above	66	34	42

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	40
2020	Project management	100	26
2020	Other services to the public	100	12
2019	Project management	100	31
2018	Client contact centre	100	13
2018	Human resources	100	11
2018	Information management	100	11
2018	Information technology	100	41
2018	Project management	100	34
2018	Other services to the public	100	12

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	27	73	30
2018	Client contact centre	0	100	13
2018	Information technology	12	88	41
2018	Data sciences	10	90	70
2018	Project management	21	79	34
2018	Other services to the public	0	100	12

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	14	14	2	6	30	9	63	14	112
2020	Communications or public affairs	20	13	18	5	1	35	7	58	11	110
2020	Access to information and privacy	25	17	22	0	3	23	9	63	4	36
2020	Security	32	21	19	0	0	23	5	73	0	18
2020	Science and technology	14	18	6	6	2	41	13	69	18	109
2020	Administration and operations	27	16	17	5	2	26	7	65	11	434
2020	Human resources	24	17	12	1	1	32	12	74	4	166
2020	Financial management	29	19	14	2	2	24	11	73	6	105
2020	Procurement	32	19	24	6	0	13	6	63	8	16
2020	Information management	27	19	11	2	2	33	7	76	7	128
2020	Information technology	22	17	14	3	2	36	7	68	8	499
2020	Internal audit	40	10	21	0	0	20	10	70	0	10
2020	Evaluation	8	20	12	0	8	36	16	58	17	25
2020	Data sciences	19	16	13	4	1	38	9	66	10	724
2020	Policy	17	7	20	3	0	36	17	50	7	30
2020	Project management	25	19	16	4	3	27	7	66	10	395
2020	Other services to the public	25	16	13	6	3	25	12	65	14	151
2020	None of the above	20	12	14	4	3	37	10	60	13	517
2019	Client contact centre	20	19	18	6	5	25	9	58	16	136
2019	Health care practitioners	6	19	12	6	12	39	6	45	33	16
2019	Communications or public affairs	21	14	14	4	6	27	13	58	18	112
2019	Access to information and privacy	24	25	14	5	3	19	11	69	12	37
2019	Security	27	16	20	20	6	5	7	48	29	15
2019	Science and technology	15	20	9	2	2	36	16	73	9	141
2019	Library services	20	0	18	8	0	46	8	44	17	11
2019	Administration and operations	27	19	17	6	5	20	7	62	15	397
2019	Human resources	28	17	18	4	0	21	11	67	6	139
2019	Financial management	27	17	20	2	0	24	11	67	3	121
2019	Procurement	42	8	13	6	0	31	0	72	9	15
2019	Information management	22	18	20	3	2	27	8	62	8	149
2019	Information technology	20	18	13	4	2	33	9	67	10	591
2019	Internal audit	30	10	0	0	0	50	9	100	0	10
2019	Evaluation	15	9	9	9	9	34	15	47	35	33
2019	Data sciences	21	11	11	4	4	35	14	63	15	763
2019	Policy	12	16	8	4	8	40	12	58	25	25
2019	Project management	19	22	19	6	4	21	8	58	15	403
2019	Other services to the public	24	15	19	6	3	22	11	59	14	165
2019	None of the above	18	15	15	5	4	31	12	57	17	560
2018	Client contact centre	22	18	23	2	5	27	3	57	11	128
2018	Communications or public affairs	14	19	20	7	4	31	6	51	18	93
2018	Access to information and privacy	30	26	13	4	0	22	4	77	6	23
2018	Science and technology	18	17	10	3	3	39	10	69	13	139
2018	Library services	30	24	7	0	0	21	19	88	0	13
2018	Administration and operations	26	23	16	4	2	22	7	68	9	375
2018	Human resources	25	19	18	7	2	23	6	62	12	137
2018	Financial management	34	22	12	2	0	23	7	80	3	109
2018	Information management	22	19	14	5	1	27	11	66	11	139
2018	Information technology	19	20	15	4	3	32	5	64	12	507
2018	Evaluation	0	28	14	0	7	41	11	58	13	29
2018	Data sciences	20	15	14	3	4	37	8	62	13	724
2018	Policy	14	11	7	11	0	46	11	58	25	28
2018	Project management	20	28	17	5	4	23	3	64	13	365
2018	Other services to the public	18	26	15	4	4	28	5	65	13	135
2018	None of the above	16	15	17	6	4	33	9	53	18	529
2017	Client contact centre	17	27	13	2	6	25	10	68	12	138
2017	Health care practitioners	11	19	10	0	0	33	27	76	0	11
2017	Communications or public affairs	21	22	16	7	2	26	5	64	13	102
2017	Access to information and privacy	29	16	16	5	0	27	8	69	7	25
2017	Science and technology	13	26	15	2	1	29	14	68	6	136
2017	Library services	28	0	7	0	0	49	16	80	0	13
2017	Administration and operations	28	21	14	4	5	22	7	69	12	440
2017	Human resources	29	21	18	4	2	23	3	68	8	158
2017	Financial management	31	20	13	1	0	28	8	79	1	122
2017	Procurement	49	31	0	0	0	14	6	100	0	16
2017	Information management	28	15	15	5	4	27	5	63	14	133
2017	Information technology	20	19	16	4	2	32	7	64	10	583
2017	Internal audit	10	31	10	11	11	19	9	57	29	10
2017	Evaluation	16	6	19	3	9	23	24	42	23	34
2017	Data sciences	19	14	12	4	3	37	10	64	14	676
2017	Policy	27	12	14	0	14	25	7	58	21	28
2017	Project management	21	22	15	4	5	25	8	64	13	438
2017	Other services to the public	21	17	20	3	2	27	11	61	7	136
2017	None of the above	19	15	17	4	3	32	9	59	13	872
2014	Client contact centre	16	25	15	6	3	28	8	64	13	176
2014	Health care practitioners	12	49	6	0	14	6	13	76	17	14
2014	Communications or public affairs	19	19	19	6	2	26	10	58	12	89
2014	Access to information and privacy	26	12	8	5	2	42	5	72	14	40
2014	Science and technology	17	16	11	4	2	38	12	66	12	209
2014	Library services	13	28	6	5	0	16	30	78	10	16
2014	Administration and operations	22	21	16	4	3	25	9	64	12	580
2014	Human resources	20	23	13	2	3	28	11	71	8	138
2014	Financial management	28	21	12	2	2	27	9	75	6	129
2014	Procurement	23	33	11	6	0	26	0	77	8	18
2014	Information management	23	20	15	2	2	30	7	70	6	227
2014	Information technology	17	17	15	4	2	36	10	63	10	645
2014	Internal audit	13	19	0	7	0	50	11	82	18	13
2014	Evaluation	10	20	17	7	3	32	10	53	18	29
2014	Other services to the public	20	14	13	3	2	38	9	64	10	324
2014	None of the above	16	18	17	4	3	32	10	58	14	1161

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	28	15	1	6	11	4	75	8	112
2020	Communications or public affairs	38	23	18	3	2	16	0	73	6	110
2020	Access to information and privacy	44	19	20	0	0	11	6	76	0	36
2020	Security	52	37	5	0	0	5	0	95	0	18
2020	Science and technology	34	30	17	4	2	13	1	74	6	111
2020	Administration and operations	44	28	12	4	1	10	1	80	6	434
2020	Human resources	44	32	8	2	1	11	1	87	4	164
2020	Financial management	51	31	9	3	2	3	2	86	5	105
2020	Procurement	45	19	24	0	0	12	0	73	0	16
2020	Information management	51	27	10	1	2	7	1	85	4	128
2020	Information technology	43	33	10	3	2	9	1	84	5	502
2020	Internal audit	60	10	21	0	0	10	0	77	0	10
2020	Evaluation	34	33	8	4	8	8	4	76	14	24
2020	Data sciences	37	34	12	3	1	12	1	81	5	727
2020	Policy	57	13	13	0	0	16	0	84	0	30
2020	Project management	42	31	13	3	2	8	1	80	6	394
2020	Other services to the public	39	36	12	3	3	6	1	81	6	151
2020	None of the above	40	27	14	6	1	11	2	77	8	517
2019	Client contact centre	40	39	7	4	3	5	1	84	8	137
2019	Health care practitioners	18	31	12	0	6	33	0	73	9	16
2019	Communications or public affairs	39	29	14	3	3	8	3	77	7	112
2019	Access to information and privacy	60	19	8	8	0	3	2	83	9	37
2019	Security	54	20	14	13	0	0	0	74	13	15
2019	Science and technology	43	39	5	2	3	6	1	89	5	141
2019	Library services	77	16	8	0	0	0	0	92	0	11
2019	Administration and operations	38	36	12	4	3	5	1	79	8	399
2019	Human resources	48	29	12	5	0	6	0	82	5	140
2019	Financial management	51	29	11	2	0	6	2	86	2	121
2019	Procurement	39	43	6	6	0	5	0	87	6	16
2019	Information management	50	23	14	1	1	7	3	81	3	150
2019	Information technology	40	33	10	3	2	11	1	83	5	590
2019	Internal audit	70	10	10	0	0	9	0	89	0	10
2019	Evaluation	39	28	9	6	6	12	0	76	14	33
2019	Data sciences	41	29	11	4	2	11	2	81	7	760
2019	Policy	40	24	8	0	0	24	4	89	0	25
2019	Project management	37	37	13	3	3	5	1	79	7	404
2019	Other services to the public	41	28	15	4	3	8	1	76	7	166
2019	None of the above	39	29	14	4	3	9	2	77	7	562
2018	Client contact centre	41	29	19	3	2	6	0	75	6	130
2018	Communications or public affairs	34	36	11	4	3	12	0	80	8	93
2018	Access to information and privacy	38	46	8	4	0	3	0	87	4	23
2018	Science and technology	35	41	10	2	2	10	0	85	5	138
2018	Library services	60	17	14	0	0	0	10	85	0	13
2018	Administration and operations	42	32	14	4	3	5	0	78	7	373
2018	Human resources	39	31	17	4	1	6	1	76	6	137
2018	Financial management	44	40	11	2	0	3	0	87	2	109
2018	Information management	35	36	13	3	0	11	2	81	4	139
2018	Information technology	36	37	13	3	2	9	0	80	5	508
2018	Evaluation	16	45	7	3	7	18	3	78	12	29
2018	Data sciences	39	34	10	4	2	10	1	82	7	727
2018	Policy	29	36	7	4	0	21	4	86	5	28
2018	Project management	41	33	15	4	3	4	0	78	7	365
2018	Other services to the public	35	35	13	9	1	7	0	76	11	136
2018	None of the above	35	29	19	4	2	10	1	72	7	530
2017	Client contact centre	36	36	12	4	3	9	1	79	7	138
2017	Health care practitioners	19	64	10	0	0	8	0	89	0	11
2017	Communications or public affairs	38	37	11	3	2	9	0	83	6	101
2017	Access to information and privacy	53	24	12	0	0	12	0	87	0	25
2017	Science and technology	32	48	11	1	3	5	0	84	4	136
2017	Library services	61	23	0	7	0	9	0	92	8	13
2017	Administration and operations	42	34	9	4	3	8	0	83	8	441
2017	Human resources	42	30	14	3	1	6	3	79	5	157
2017	Financial management	50	32	7	0	1	9	1	91	1	122
2017	Procurement	69	25	0	0	0	0	6	100	0	16
2017	Information management	45	25	16	3	4	7	0	76	7	133
2017	Information technology	37	32	12	4	1	13	1	80	6	582
2017	Internal audit	20	41	10	0	11	18	0	75	13	10
2017	Evaluation	33	26	15	0	9	18	0	71	11	35
2017	Data sciences	39	33	10	3	4	10	2	81	7	675
2017	Policy	40	27	8	7	8	11	0	75	17	27
2017	Project management	39	36	13	4	3	3	2	79	7	436
2017	Other services to the public	43	34	8	4	2	7	2	85	6	134
2017	None of the above	36	32	13	3	2	12	2	79	6	874
2014	Client contact centre	26	39	16	3	1	14	1	77	4	175
2014	Health care practitioners	20	33	14	0	14	7	13	66	17	14
2014	Communications or public affairs	28	39	19	1	2	10	1	75	4	89
2014	Access to information and privacy	37	27	13	5	2	16	0	76	8	40
2014	Science and technology	38	34	11	3	1	12	0	83	5	209
2014	Library services	18	41	12	5	0	5	18	77	7	16
2014	Administration and operations	39	34	12	4	2	9	1	81	6	579
2014	Human resources	33	38	12	1	3	10	3	82	4	138
2014	Financial management	43	32	11	0	1	10	4	87	1	129
2014	Procurement	40	34	6	0	0	20	0	93	0	18
2014	Information management	39	36	12	1	2	8	2	83	3	227
2014	Information technology	32	33	13	3	1	15	2	79	5	645
2014	Internal audit	37	19	0	7	0	25	11	89	11	13
2014	Evaluation	24	30	29	10	0	7	0	58	11	29
2014	Other services to the public	38	28	14	3	0	15	2	79	4	324
2014	None of the above	31	34	15	3	2	13	1	76	6	1160

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	113
2020	Security	0	100	18
2020	Science and technology	8	92	111
2020	Administration and operations	4	96	435
2020	Human resources	4	96	166
2020	Financial management	5	95	105
2020	Procurement	0	100	16
2020	Information management	5	95	127
2020	Information technology	6	94	501
2020	Internal audit	0	100	10
2020	Data sciences	3	97	724
2020	Project management	5	95	394
2020	Other services to the public	5	95	150
2020	None of the above	3	97	520
2019	Client contact centre	7	93	137
2019	Health care practitioners	0	100	16
2019	Communications or public affairs	7	93	112
2019	Access to information and privacy	0	100	37
2019	Library services	0	100	11
2019	Administration and operations	4	96	396
2019	Human resources	4	96	140
2019	Procurement	0	100	16
2019	Information management	4	96	150
2019	Information technology	3	97	587
2019	Internal audit	0	100	10
2019	Data sciences	5	95	763
2019	Project management	5	95	404
2019	Other services to the public	5	95	165
2019	None of the above	4	96	559
2018	Client contact centre	7	93	130
2018	Communications or public affairs	5	95	94
2018	Library services	0	100	13
2018	Administration and operations	3	97	376
2018	Information management	7	93	140
2018	Information technology	5	95	505
2018	Data sciences	5	95	727
2018	Project management	4	96	367
2018	Other services to the public	6	94	136
2018	None of the above	4	96	530

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	26	74	19
2020	Information technology	23	77	30
2020	Project management	43	57	21
2020	None of the above	38	62	16
2019	Administration and operations	33	67	15
2019	Information technology	29	71	17
2019	Data sciences	32	68	37
2019	Project management	45	55	20
2019	None of the above	32	68	16
2018	Administration and operations	40	60	12
2018	Information technology	33	67	27
2018	Data sciences	29	71	38
2018	Project management	47	53	15
2018	None of the above	29	71	20

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	68	32	19
2020	Information technology	80	20	30
2020	Project management	71	29	21
2019	Information technology	65	35	17
2019	Data sciences	84	16	37
2019	Project management	75	25	20
2018	Information technology	78	22	27
2018	Data sciences	87	13	38
2018	None of the above	75	25	20

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	No (%)	Total responses
2020	Information technology	100	30
2020	Data sciences	100	22
2020	Project management	100	21
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	None of the above	100	16
2018	Information management	100	10
2018	Data sciences	100	38
2018	None of the above	100	20

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Information technology	100	30
2020	Data sciences	100	22
2020	Project management	100	21
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	Information technology	100	17
2019	Data sciences	100	37
2019	Project management	100	20
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38
2018	Project management	100	15
2018	None of the above	100	20

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	21
2020	None of the above	0	100	16
2019	Project management	0	100	20
2018	Administration and operations	0	100	12
2018	Information technology	19	81	27

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Data sciences	100	22
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	Information technology	100	17
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38
2018	None of the above	100	20

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	19
2020	Information technology	17	83	30
2019	Information technology	0	100	17
2018	Administration and operations	0	100	12
2018	Information technology	22	78	27
2018	Project management	0	100	15

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	27	73	19
2020	Data sciences	29	71	22
2020	None of the above	32	68	16
2019	Administration and operations	39	61	15
2019	Data sciences	33	67	37
2018	Administration and operations	0	100	12
2018	Information technology	26	74	27
2018	Data sciences	31	69	38
2018	None of the above	24	76	21

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	32	68	19
2020	Information technology	20	80	30
2019	Administration and operations	46	54	15
2019	Data sciences	29	71	37
2019	Project management	25	75	20
2018	Information technology	18	82	27
2018	Data sciences	37	63	38

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	0	100	21
2018	Administration and operations	0	100	12
2018	Information management	0	100	10
2018	Information technology	19	81	27

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	No (%)	Total responses
2020	Data sciences	100	22
2020	Project management	100	21
2018	Administration and operations	100	12
2018	Information management	100	10

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	23	77	30
2020	Data sciences	21	79	22
2020	Project management	47	53	21
2020	None of the above	32	68	16
2019	Information technology	31	69	16
2019	Data sciences	24	76	37
2019	Project management	50	50	20
2018	Administration and operations	42	58	12
2018	Information technology	33	67	27
2018	Data sciences	23	77	38
2018	Project management	47	53	15
2018	None of the above	34	66	21

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	16	84	30
2020	Project management	34	66	21
2020	None of the above	49	51	16
2019	Data sciences	21	79	37
2019	Project management	25	75	20
2018	Data sciences	21	79	38
2018	None of the above	44	56	21

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2020	Data sciences	100	22
2020	Project management	100	21
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Project management	100	21
2019	Administration and operations	100	15
2019	Data sciences	100	37
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38
2018	Project management	100	15
2018	None of the above	100	21

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Project management	100	21
2020	None of the above	100	16
2018	Data sciences	100	38
2018	Project management	100	15
2018	None of the above	100	21

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Information management	0	100	10
2018	Information technology	19	81	27

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Information technology	100	30
2020	Data sciences	100	22
2020	Project management	100	21
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	Information technology	100	16
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38
2018	Project management	100	15
2018	None of the above	100	21

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	29	71	30
2020	Data sciences	21	79	22
2019	Administration and operations	0	100	15
2019	Data sciences	32	68	37
2018	Administration and operations	43	57	12
2018	Information technology	29	71	27
2018	Data sciences	26	74	38

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	19
2020	Information technology	100	30
2020	Data sciences	100	22
2020	Project management	100	21
2020	None of the above	100	16
2019	Administration and operations	100	15
2019	Information technology	100	16
2019	Data sciences	100	37
2019	Project management	100	20
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Information management	100	10
2018	Data sciences	100	38
2018	Project management	100	15
2018	None of the above	100	21

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	24	76	30
2020	Project management	23	77	21
2019	Administration and operations	46	54	15
2019	Project management	25	75	20
2019	None of the above	31	69	16
2018	Information technology	19	81	27
2018	None of the above	25	75	21

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	37	63	19
2020	Information technology	26	74	30
2020	Project management	47	53	21
2019	Administration and operations	39	61	15
2019	Information technology	30	70	16
2019	Data sciences	37	63	37
2019	Project management	25	75	20
2019	None of the above	31	69	16
2018	Administration and operations	40	60	12
2018	Data sciences	38	62	38
2018	None of the above	39	61	21

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	None of the above	0	100	16
2019	Data sciences	26	74	37
2019	Project management	0	100	20
2018	Administration and operations	0	100	12
2018	Data sciences	15	85	38

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Data sciences	13	87	37
2019	Project management	0	100	20
2019	None of the above	0	100	16
2018	Administration and operations	0	100	12
2018	Project management	0	100	15

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Data sciences	21	79	22
2019	Data sciences	24	76	37
2018	Information technology	18	82	27
2018	Data sciences	13	87	38
2018	Project management	0	100	15

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	0	100	30
2020	Data sciences	0	100	22
2020	Project management	0	100	21
2020	None of the above	0	100	16
2019	Data sciences	16	84	37
2019	None of the above	0	100	16
2018	Administration and operations	0	100	12
2018	Information management	0	100	10
2018	Project management	0	100	15
2018	None of the above	0	100	21

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2019	Information technology	100	16
2019	None of the above	100	16
2018	Administration and operations	100	12
2018	Project management	100	15

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	19
2020	None of the above	0	100	16
2018	Information technology	0	100	27
2018	Data sciences	13	87	38
2018	Project management	0	100	15

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Information technology	16	84	30
2019	Information technology	0	100	16
2018	Administration and operations	0	100	12
2018	Project management	0	100	15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	36	64	19
2020	Information technology	46	54	30
2020	Data sciences	54	46	22
2020	Project management	48	52	21
2020	None of the above	55	45	16
2019	Administration and operations	34	66	15
2019	Information technology	44	56	16
2019	Data sciences	54	46	37
2019	Project management	50	50	20
2019	None of the above	57	43	16
2018	Information management	51	49	10
2018	Information technology	49	51	27
2018	Data sciences	37	63	38
2018	None of the above	48	52	21

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	None of the above	0	100	19

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	0	100	16
2018	Data sciences	15	85	37
2018	Project management	33	67	15

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2019	Information technology	100	16
2018	Administration and operations	100	12
2018	Project management	100	15
2018	None of the above	100	19

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2019	Information technology	100	16
2019	None of the above	100	15
2018	Administration and operations	100	12
2018	Data sciences	100	37
2018	Project management	100	15
2018	None of the above	100	19

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2019	Information technology	100	16
2018	Administration and operations	100	12
2018	Project management	100	15

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2019	None of the above	100	15
2018	Administration and operations	100	12
2018	Data sciences	100	37
2018	Project management	100	15

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Data sciences	16	84	37

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	33	67	15
2018	Information technology	30	70	26
2018	Data sciences	35	65	37

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Data sciences	16	84	37

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	34	66	21
2019	Information technology	38	62	16
2019	None of the above	60	40	15
2018	Information technology	46	54	26
2018	Data sciences	49	51	37
2018	Project management	47	53	15
2018	None of the above	43	57	19

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2019	None of the above	100	15
2018	Information technology	100	26
2018	Project management	100	15
2018	None of the above	100	19

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Project management	66	34	21
2019	Information technology	63	37	16
2018	Information technology	70	30	26
2018	Data sciences	57	43	37
2018	Project management	53	47	15

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2020	Project management	100	21
2018	Administration and operations	100	12
2018	Project management	100	15
2018	None of the above	100	19

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	12
2018	Information technology	19	81	26
2018	Data sciences	14	86	37
2018	Project management	0	100	15

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	15	17	2	6	29	5	62	13	113
2020	Communications or public affairs	21	13	19	2	0	38	7	62	3	109
2020	Access to information and privacy	25	16	17	0	0	30	12	71	0	36
2020	Security	42	16	13	0	0	23	5	82	0	18
2020	Science and technology	16	17	9	3	3	43	10	68	13	110
2020	Administration and operations	29	16	15	2	2	31	5	70	6	435
2020	Human resources	26	17	13	2	1	32	9	73	5	166
2020	Financial management	28	21	13	1	2	28	7	75	5	103
2020	Procurement	32	24	19	0	0	19	6	74	0	16
2020	Information management	28	19	11	1	2	33	6	78	4	127
2020	Information technology	23	16	13	3	2	37	6	69	8	499
2020	Internal audit	29	10	21	0	0	31	10	65	0	10
2020	Evaluation	0	20	12	4	8	44	12	46	27	25
2020	Data sciences	21	17	12	4	1	38	7	68	9	723
2020	Policy	17	13	13	3	0	40	13	64	7	30
2020	Project management	27	19	15	2	2	29	6	70	7	392
2020	Other services to the public	27	13	12	5	1	33	10	70	10	150
2020	None of the above	19	13	15	2	1	40	9	62	7	518
2019	Client contact centre	22	17	20	2	4	28	7	59	9	136
2019	Health care practitioners	6	25	24	0	0	33	12	56	0	16
2019	Communications or public affairs	22	10	19	2	3	30	15	58	8	112
2019	Access to information and privacy	27	17	14	3	0	24	16	72	5	37
2019	Security	20	36	14	19	0	5	7	63	22	15
2019	Science and technology	15	21	11	2	2	37	12	71	7	140
2019	Library services	20	0	18	0	0	54	8	53	0	11
2019	Administration and operations	27	16	19	2	3	23	9	64	8	397
2019	Human resources	29	18	17	3	0	24	9	70	4	139
2019	Financial management	29	19	15	3	1	24	10	72	5	120
2019	Procurement	39	20	24	0	0	11	5	71	0	16
2019	Information management	24	18	18	3	0	29	7	67	4	149
2019	Information technology	21	18	14	2	1	37	8	70	5	589
2019	Internal audit	30	10	0	0	0	40	20	100	0	10
2019	Evaluation	15	6	9	6	3	46	15	54	22	33
2019	Data sciences	24	11	10	3	2	38	11	69	10	762
2019	Policy	12	20	8	4	4	48	4	66	17	25
2019	Project management	21	20	18	3	3	28	6	63	9	403
2019	Other services to the public	29	14	17	2	2	24	11	67	7	166
2019	None of the above	17	14	16	3	2	35	12	60	9	561
2018	Client contact centre	20	17	19	6	2	31	5	59	12	129
2018	Communications or public affairs	17	19	20	2	2	33	7	60	7	94
2018	Access to information and privacy	30	26	17	0	0	22	4	77	0	23
2018	Science and technology	21	15	10	2	1	42	9	73	6	139
2018	Library services	30	24	0	0	0	36	10	100	0	13
2018	Administration and operations	28	24	14	2	1	25	6	75	4	377
2018	Human resources	27	18	21	2	0	25	7	65	3	136
2018	Financial management	30	25	14	0	0	26	6	80	0	109
2018	Information management	24	19	15	2	2	28	10	69	7	140
2018	Information technology	21	19	15	2	2	35	6	69	6	508
2018	Evaluation	3	29	7	0	7	48	7	71	14	29
2018	Data sciences	19	15	12	3	2	41	7	66	10	724
2018	Policy	17	14	10	0	0	52	7	75	0	29
2018	Project management	22	23	19	1	3	29	4	66	6	362
2018	Other services to the public	20	22	18	2	1	31	5	67	5	137
2018	None of the above	16	15	18	3	3	37	8	57	10	529
2017	Client contact centre	16	29	10	2	4	32	8	74	10	138
2017	Health care practitioners	11	27	17	0	0	25	20	68	0	11
2017	Communications or public affairs	23	23	18	1	0	31	4	71	2	102
2017	Access to information and privacy	25	24	7	0	0	40	4	87	0	25
2017	Science and technology	17	23	9	1	0	37	13	80	1	136
2017	Library services	28	7	0	0	0	58	7	100	0	13
2017	Administration and operations	28	18	15	3	2	28	7	71	6	441
2017	Human resources	32	19	15	3	1	25	6	74	5	158
2017	Financial management	29	23	10	0	0	28	8	83	0	121
2017	Procurement	55	25	6	0	0	8	6	93	0	16
2017	Information management	27	9	21	1	4	35	4	59	7	133
2017	Information technology	19	18	16	1	2	37	7	66	6	584
2017	Internal audit	0	31	10	0	0	40	20	76	0	10
2017	Evaluation	24	14	15	3	3	17	24	65	10	35
2017	Data sciences	19	15	11	2	2	44	7	69	9	673
2017	Policy	27	16	18	4	4	25	7	63	11	28
2017	Project management	23	17	18	2	2	30	8	65	7	437
2017	Other services to the public	21	15	13	6	0	35	9	65	11	135
2017	None of the above	20	16	15	2	2	37	9	66	7	877
2014	Client contact centre	20	24	15	1	0	35	5	72	2	175
2014	Health care practitioners	20	36	20	0	0	12	13	74	0	14
2014	Communications or public affairs	17	21	17	0	1	39	4	69	2	89
2014	Access to information and privacy	26	20	0	5	0	41	8	90	10	40
2014	Science and technology	17	17	10	1	1	42	12	73	6	208
2014	Library services	13	28	12	0	0	23	24	78	0	16
2014	Administration and operations	23	22	14	2	2	29	7	72	6	580
2014	Human resources	21	21	12	2	1	29	13	74	5	138
2014	Financial management	34	19	13	1	1	25	8	79	2	129
2014	Procurement	22	30	11	0	0	31	6	82	0	18
2014	Information management	25	20	15	1	1	33	5	73	3	227
2014	Information technology	19	17	15	2	1	39	8	68	4	645
2014	Internal audit	7	26	0	0	0	56	11	100	0	13
2014	Evaluation	10	17	17	7	3	36	10	50	19	29
2014	Other services to the public	16	16	13	1	2	45	7	66	7	324
2014	None of the above	16	17	15	2	1	39	9	64	7	1161

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	26	15	1	5	11	4	75	7	113
2020	Communications or public affairs	42	25	14	3	0	14	2	80	3	110
2020	Access to information and privacy	44	22	14	0	0	14	6	82	0	36
2020	Security	52	32	10	0	0	5	0	89	0	18
2020	Science and technology	40	32	13	3	3	8	1	79	7	111
2020	Administration and operations	46	28	10	2	1	11	1	84	4	436
2020	Human resources	46	31	10	2	1	9	1	85	4	166
2020	Financial management	46	38	7	4	2	1	2	87	6	105
2020	Procurement	45	30	6	7	0	12	0	85	8	16
2020	Information management	51	27	12	1	2	7	1	84	2	127
2020	Information technology	44	31	9	3	2	10	1	84	6	497
2020	Internal audit	60	10	21	0	0	10	0	77	0	10
2020	Evaluation	28	44	4	0	8	12	4	86	10	25
2020	Data sciences	39	33	11	4	1	10	1	82	5	726
2020	Policy	47	30	7	7	0	10	0	85	7	30
2020	Project management	42	33	11	3	2	9	1	83	5	394
2020	Other services to the public	41	29	15	3	3	9	1	77	6	150
2020	None of the above	40	29	14	3	1	11	2	79	5	518
2019	Client contact centre	43	32	13	4	2	5	1	80	6	136
2019	Health care practitioners	20	27	33	0	0	20	0	58	0	15
2019	Communications or public affairs	41	29	13	2	2	11	3	81	4	112
2019	Access to information and privacy	54	27	8	0	0	5	5	91	0	37
2019	Security	43	36	7	14	0	0	0	79	14	14
2019	Science and technology	41	32	8	3	2	12	1	85	6	141
2019	Library services	68	16	8	0	0	9	0	91	0	11
2019	Administration and operations	40	31	14	3	3	9	1	78	6	398
2019	Human resources	45	32	11	2	1	7	1	85	3	140
2019	Financial management	51	27	10	2	1	7	2	86	3	121
2019	Procurement	39	37	18	0	0	0	5	81	0	16
2019	Information management	50	25	15	2	0	7	1	81	2	150
2019	Information technology	41	31	11	2	1	14	1	84	3	589
2019	Internal audit	60	21	10	0	0	9	0	89	0	10
2019	Evaluation	45	25	9	3	6	12	0	80	10	33
2019	Data sciences	43	28	10	3	2	12	2	83	5	762
2019	Policy	28	28	8	4	0	28	4	82	6	25
2019	Project management	41	33	13	2	2	8	1	81	5	401
2019	Other services to the public	49	24	14	2	3	6	2	80	5	166
2019	None of the above	40	28	13	2	1	12	3	80	4	561
2018	Client contact centre	37	29	19	4	2	8	1	72	7	128
2018	Communications or public affairs	34	32	12	3	3	14	2	79	8	94
2018	Access to information and privacy	47	36	9	0	0	8	0	91	0	22
2018	Science and technology	38	37	10	2	1	11	0	85	4	140
2018	Library services	60	17	7	0	0	7	10	92	0	13
2018	Administration and operations	44	33	13	2	2	7	0	82	4	375
2018	Human resources	41	30	18	2	0	8	1	78	2	137
2018	Financial management	43	40	11	0	0	6	0	88	0	109
2018	Information management	38	33	14	1	2	9	2	81	3	140
2018	Information technology	36	36	11	2	2	11	1	83	4	507
2018	Evaluation	16	43	3	3	10	21	3	78	17	29
2018	Data sciences	40	31	10	2	2	13	1	83	5	727
2018	Policy	31	28	7	3	0	28	3	85	5	29
2018	Project management	44	29	15	2	3	5	1	78	5	366
2018	Other services to the public	35	35	15	3	1	10	1	79	4	137
2018	None of the above	36	29	16	3	2	13	2	76	5	532
2017	Client contact centre	32	39	10	5	2	12	1	81	8	137
2017	Health care practitioners	11	64	17	0	0	8	0	81	0	11
2017	Communications or public affairs	41	40	7	0	1	12	0	91	1	102
2017	Access to information and privacy	67	8	16	0	0	10	0	83	0	24
2017	Science and technology	33	42	7	0	1	14	2	90	2	136
2017	Library services	54	37	0	0	0	0	9	100	0	13
2017	Administration and operations	45	30	11	2	2	9	1	84	4	440
2017	Human resources	47	26	14	3	1	7	2	80	4	158
2017	Financial management	51	35	6	0	0	7	1	93	0	121
2017	Procurement	63	25	6	0	0	0	6	93	0	16
2017	Information management	44	27	14	1	4	10	1	80	5	133
2017	Information technology	37	33	10	2	1	14	2	83	4	583
2017	Internal audit	19	51	20	0	0	11	0	78	0	10
2017	Evaluation	41	21	18	3	3	14	0	72	7	35
2017	Data sciences	40	33	10	2	2	12	1	84	5	675
2017	Policy	38	23	10	11	0	17	0	74	14	28
2017	Project management	45	30	11	2	2	9	1	83	4	436
2017	Other services to the public	43	29	8	5	0	15	1	85	6	136
2017	None of the above	39	30	12	2	1	14	3	82	4	875
2014	Client contact centre	31	38	12	1	0	16	2	84	1	175
2014	Health care practitioners	27	26	21	0	0	14	13	72	0	14
2014	Communications or public affairs	28	39	18	0	1	13	1	78	1	89
2014	Access to information and privacy	36	35	2	2	0	24	0	93	3	40
2014	Science and technology	38	37	12	2	1	9	0	83	4	208
2014	Library services	31	23	23	0	0	12	11	70	0	16
2014	Administration and operations	41	32	11	3	1	10	1	83	4	581
2014	Human resources	39	36	10	4	1	8	2	83	6	138
2014	Financial management	44	29	11	2	0	12	2	84	3	129
2014	Procurement	33	23	11	0	0	26	6	84	0	18
2014	Information management	39	36	12	1	0	11	1	85	1	227
2014	Information technology	34	33	13	2	0	15	2	81	3	645
2014	Internal audit	49	26	6	0	0	18	0	92	0	13
2014	Evaluation	21	39	17	7	3	13	0	68	12	28
2014	Other services to the public	33	33	12	1	1	19	2	83	3	324
2014	None of the above	33	33	14	2	1	15	2	80	3	1161

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	20	16	5	4	0	4	74	10	112
2020	Communications or public affairs	56	22	11	4	3	0	3	80	8	110
2020	Access to information and privacy	38	20	11	11	19	0	0	58	30	36
2020	Security	50	26	16	0	8	0	0	76	8	18
2020	Science and technology	47	27	6	8	9	0	3	76	18	112
2020	Administration and operations	48	25	12	7	6	0	2	75	13	436
2020	Human resources	60	18	12	5	1	0	4	81	6	165
2020	Financial management	56	21	11	4	8	0	1	78	12	105
2020	Procurement	65	6	13	6	10	0	0	71	17	16
2020	Information management	53	16	8	11	7	0	5	73	19	128
2020	Information technology	50	25	10	6	7	1	2	77	13	500
2020	Internal audit	19	21	21	29	10	0	0	40	39	10
2020	Evaluation	32	28	16	8	12	0	4	62	21	25
2020	Data sciences	60	21	7	5	4	0	3	83	10	725
2020	Policy	60	10	23	7	0	0	0	70	7	30
2020	Project management	52	25	11	7	4	0	1	78	11	394
2020	Other services to the public	48	24	17	4	5	0	2	74	9	150
2020	None of the above	52	22	11	7	6	0	2	75	13	520

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	33	17	5	5	0	2	72	11	112
2020	Communications or public affairs	40	34	11	8	7	1	0	75	14	110
2020	Access to information and privacy	45	28	13	9	6	0	0	73	14	36
2020	Security	56	16	14	8	0	0	5	76	9	17
2020	Science and technology	58	24	8	4	6	0	0	82	11	112
2020	Administration and operations	53	26	14	2	4	0	1	80	7	436
2020	Human resources	51	23	16	4	4	1	1	75	8	165
2020	Financial management	63	26	9	2	0	0	0	89	2	105
2020	Procurement	75	13	6	0	6	0	0	88	6	16
2020	Information management	53	33	9	1	2	0	1	88	3	128
2020	Information technology	46	30	13	7	3	0	0	77	10	497
2020	Internal audit	61	19	10	10	0	0	0	80	10	10
2020	Evaluation	44	32	12	8	4	0	0	76	12	25
2020	Data sciences	54	28	10	3	4	0	1	83	7	727
2020	Policy	56	23	10	10	0	0	0	80	10	30
2020	Project management	55	28	10	6	1	0	0	83	7	394
2020	Other services to the public	55	27	11	4	2	0	0	83	6	151
2020	None of the above	57	26	10	4	3	0	1	83	7	520
2019	Client contact centre	49	32	10	5	2	0	2	83	7	137
2019	Health care practitioners	18	43	24	6	0	0	8	67	7	16
2019	Communications or public affairs	44	32	9	6	8	0	1	77	14	112
2019	Access to information and privacy	50	34	8	3	2	0	3	86	5	36
2019	Security	57	29	7	0	7	0	0	86	7	14
2019	Science and technology	49	26	17	4	3	0	1	76	7	141
2019	Library services	60	40	0	0	0	0	0	100	0	11
2019	Administration and operations	42	33	11	5	7	0	2	77	12	397
2019	Human resources	42	29	12	8	8	0	1	72	16	140
2019	Financial management	56	22	8	6	3	0	5	82	9	121
2019	Procurement	49	26	18	6	0	0	0	76	6	16
2019	Information management	46	25	18	5	4	1	1	73	9	150
2019	Information technology	44	31	12	6	5	0	1	76	12	590
2019	Internal audit	51	20	10	0	19	0	0	71	19	10
2019	Evaluation	48	27	16	9	0	0	0	75	9	33
2019	Data sciences	51	30	11	4	3	1	0	81	7	761
2019	Policy	44	44	8	4	0	0	0	88	4	25
2019	Project management	50	25	14	5	5	0	2	76	10	405
2019	Other services to the public	54	29	8	4	4	0	1	83	8	166
2019	None of the above	50	27	12	5	3	0	2	79	9	558
2018	Client contact centre	48	17	23	4	6	0	2	66	10	128
2018	Communications or public affairs	46	28	8	8	8	0	2	76	17	93
2018	Access to information and privacy	43	26	22	4	4	0	0	70	8	23
2018	Science and technology	48	36	9	4	2	1	2	85	6	139
2018	Library services	56	14	24	7	0	0	0	70	7	13
2018	Administration and operations	45	30	15	5	3	0	2	77	8	378
2018	Human resources	43	26	9	13	8	0	2	70	21	137
2018	Financial management	34	39	16	8	2	0	1	74	10	109
2018	Information management	45	27	14	8	4	1	2	73	12	139
2018	Information technology	39	26	20	8	5	0	1	66	14	505
2018	Evaluation	47	18	10	11	10	0	3	67	22	28
2018	Data sciences	43	30	16	5	4	1	1	74	10	724
2018	Policy	41	35	7	0	14	0	3	79	14	29
2018	Project management	49	26	15	5	4	0	1	76	9	365
2018	Other services to the public	46	29	11	9	4	1	0	75	13	137
2018	None of the above	44	29	15	4	5	1	1	74	10	529
2017	Client contact centre	41	19	19	8	8	0	5	63	17	138
2017	Health care practitioners	35	46	10	10	0	0	0	80	10	11
2017	Communications or public affairs	33	35	13	11	7	0	2	69	18	102
2017	Access to information and privacy	27	45	20	0	0	0	8	78	0	25
2017	Science and technology	37	30	17	9	4	1	2	70	13	134
2017	Library services	32	39	16	7	7	0	0	70	14	13
2017	Administration and operations	40	28	20	6	4	0	2	69	11	441
2017	Human resources	35	26	17	10	12	0	1	61	22	156
2017	Financial management	40	25	19	8	5	0	3	67	13	122
2017	Procurement	69	25	0	6	0	0	0	94	6	16
2017	Information management	37	28	18	7	8	0	1	66	15	133
2017	Information technology	40	27	15	7	8	0	2	69	15	583
2017	Internal audit	29	19	0	31	11	0	11	54	46	10
2017	Evaluation	38	35	12	3	9	0	3	75	13	34
2017	Data sciences	42	27	14	8	6	1	2	71	14	675
2017	Policy	39	18	22	10	8	0	3	59	18	28
2017	Project management	49	23	15	7	5	0	1	72	13	437
2017	Other services to the public	37	31	16	3	8	0	4	71	12	133
2017	None of the above	38	26	17	8	7	1	3	67	16	876

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	18	34	21	12	12	1	2	54	25	112
2020	Communications or public affairs	6	23	26	24	21	0	0	29	45	110
2020	Access to information and privacy	13	49	11	13	11	3	0	64	25	36
2020	Security	32	21	21	15	11	0	0	52	27	18
2020	Science and technology	18	23	28	17	11	0	3	42	29	112
2020	Administration and operations	24	29	23	12	11	0	0	54	23	436
2020	Human resources	12	24	27	19	18	0	0	36	37	165
2020	Financial management	28	20	25	20	7	0	0	48	27	104
2020	Procurement	31	19	13	19	18	0	0	50	38	16
2020	Information management	22	31	29	11	7	1	1	54	18	128
2020	Information technology	24	28	25	12	11	0	0	52	23	500
2020	Internal audit	0	50	50	0	0	0	0	50	0	10
2020	Evaluation	20	36	32	8	4	0	0	56	12	25
2020	Data sciences	20	27	28	15	9	0	0	47	24	728
2020	Policy	27	23	27	17	7	0	0	50	23	30
2020	Project management	11	21	28	21	18	0	0	33	39	395
2020	Other services to the public	19	26	23	18	14	0	1	45	32	151
2020	None of the above	22	27	25	14	11	0	1	49	25	521
2019	Client contact centre	28	22	30	8	8	2	2	51	17	133
2019	Health care practitioners	21	49	18	12	0	0	0	70	12	16
2019	Communications or public affairs	24	32	22	14	9	0	0	56	23	112
2019	Access to information and privacy	32	24	24	5	11	0	3	58	17	37
2019	Security	13	34	39	0	14	0	0	48	14	14
2019	Science and technology	18	35	26	13	6	1	1	54	20	140
2019	Library services	38	38	16	8	0	0	0	77	8	11
2019	Administration and operations	26	33	24	11	6	0	0	59	17	397
2019	Human resources	23	22	24	17	14	0	0	45	31	140
2019	Financial management	21	38	25	11	3	1	2	61	14	121
2019	Procurement	11	20	43	12	13	0	0	32	25	16
2019	Information management	29	32	24	10	3	1	1	63	13	149
2019	Information technology	25	31	21	12	10	1	0	57	22	587
2019	Internal audit	41	20	20	19	0	0	0	61	19	10
2019	Evaluation	28	33	30	6	0	0	3	63	6	33
2019	Data sciences	28	31	25	10	5	0	0	59	16	763
2019	Policy	24	28	28	8	12	0	0	52	20	25
2019	Project management	16	25	27	17	15	0	0	40	32	404
2019	Other services to the public	27	34	17	13	9	0	0	61	22	166
2019	None of the above	27	30	23	10	8	0	2	57	19	561
2018	Client contact centre	24	34	17	12	12	1	0	58	25	130
2018	Communications or public affairs	19	33	23	15	8	1	0	53	24	93
2018	Access to information and privacy	43	21	18	5	12	0	0	65	17	23
2018	Science and technology	19	31	27	17	5	1	1	51	22	139
2018	Library services	19	68	13	0	0	0	0	87	0	13
2018	Administration and operations	26	37	19	11	6	0	1	64	17	376
2018	Human resources	16	24	21	22	16	0	1	40	39	137
2018	Financial management	12	39	27	19	3	0	1	51	22	109
2018	Information management	21	39	21	14	3	0	2	61	18	140
2018	Information technology	20	28	30	14	7	0	1	48	21	504
2018	Evaluation	17	42	27	11	3	0	0	59	14	29
2018	Data sciences	20	29	28	15	7	1	1	50	22	724
2018	Policy	24	24	31	14	3	0	3	50	18	29
2018	Project management	10	24	30	21	15	0	0	34	36	366
2018	Other services to the public	25	28	22	18	7	0	1	53	24	137
2018	None of the above	21	27	25	15	11	0	1	48	26	529
2017	Client contact centre	26	29	22	17	5	0	2	55	22	138
2017	Health care practitioners	21	61	17	0	0	0	0	83	0	11
2017	Communications or public affairs	10	35	26	20	7	1	1	46	27	102
2017	Access to information and privacy	32	29	13	16	7	0	4	63	24	25
2017	Science and technology	16	38	27	12	7	0	0	54	19	136
2017	Library services	25	54	0	7	14	0	0	79	21	13
2017	Administration and operations	27	33	23	9	7	0	2	61	16	441
2017	Human resources	16	20	31	17	15	0	1	36	33	158
2017	Financial management	30	27	27	11	4	0	2	57	15	122
2017	Procurement	18	26	43	6	6	0	0	45	12	16
2017	Information management	26	40	21	10	1	0	1	67	11	133
2017	Information technology	21	31	25	14	7	1	1	53	22	583
2017	Internal audit	38	21	10	11	21	0	0	59	32	10
2017	Evaluation	42	30	20	3	6	0	0	71	9	35
2017	Data sciences	21	30	27	13	7	0	1	53	20	675
2017	Policy	7	40	35	4	11	0	3	49	15	28
2017	Project management	15	26	31	14	14	0	0	41	28	437
2017	Other services to the public	20	40	19	10	8	0	3	61	19	136
2017	None of the above	21	29	26	14	8	0	2	51	22	873

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	37	17	9	9	1	2	64	18	111
2020	Communications or public affairs	10	28	24	17	20	0	1	39	37	109
2020	Access to information and privacy	33	29	17	8	11	3	0	63	19	36
2020	Security	39	16	28	5	12	0	0	55	17	17
2020	Science and technology	28	28	19	17	7	0	0	57	24	111
2020	Administration and operations	32	30	20	9	7	1	1	64	16	435
2020	Human resources	23	24	24	10	17	1	1	48	28	166
2020	Financial management	32	26	25	10	5	0	1	59	15	105
2020	Procurement	26	24	19	13	18	0	0	50	31	16
2020	Information management	38	31	19	8	3	1	1	70	11	128
2020	Information technology	35	28	17	11	7	0	0	64	19	496
2020	Internal audit	30	50	19	0	0	0	0	81	0	10
2020	Evaluation	24	40	28	4	4	0	0	64	8	25
2020	Data sciences	31	30	22	11	6	0	0	61	17	726
2020	Policy	34	33	23	3	7	0	0	66	10	30
2020	Project management	18	27	24	19	11	0	0	46	30	394
2020	Other services to the public	26	32	27	8	6	0	1	58	15	151
2020	None of the above	32	29	18	11	9	0	1	62	19	520
2019	Client contact centre	40	35	15	2	5	1	2	77	8	135
2019	Health care practitioners	27	31	24	0	6	0	12	65	7	16
2019	Communications or public affairs	25	32	21	16	5	0	1	58	21	112
2019	Access to information and privacy	45	25	11	8	5	0	6	73	14	36
2019	Security	41	31	22	7	0	0	0	72	7	14
2019	Science and technology	34	27	24	8	6	1	1	62	14	141
2019	Library services	72	28	0	0	0	0	0	100	0	11
2019	Administration and operations	39	33	16	7	5	0	1	73	11	398
2019	Human resources	30	23	24	12	11	0	0	54	23	138
2019	Financial management	40	32	21	4	1	1	2	74	5	121
2019	Procurement	12	32	30	12	13	0	0	45	25	16
2019	Information management	38	31	18	7	3	1	2	71	10	145
2019	Information technology	33	31	18	9	9	0	0	64	18	588
2019	Internal audit	31	49	10	9	0	0	0	80	9	10
2019	Evaluation	31	34	15	10	0	0	9	71	11	32
2019	Data sciences	41	29	19	7	3	0	1	71	10	762
2019	Policy	32	40	16	8	4	0	0	72	12	25
2019	Project management	21	30	24	16	8	0	0	52	24	404
2019	Other services to the public	35	33	16	7	6	0	2	70	13	165
2019	None of the above	35	30	16	9	6	0	3	67	16	560
2018	Client contact centre	35	25	21	10	6	1	2	61	17	129
2018	Communications or public affairs	18	36	23	12	8	0	1	56	21	93
2018	Access to information and privacy	42	31	17	10	0	0	0	73	10	22
2018	Science and technology	26	35	23	12	2	1	1	62	14	139
2018	Library services	59	27	7	0	0	0	7	93	0	13
2018	Administration and operations	37	31	20	7	3	0	2	69	10	378
2018	Human resources	25	23	26	14	11	0	1	49	25	137
2018	Financial management	18	37	30	12	1	0	1	56	13	109
2018	Information management	30	40	14	9	4	0	2	72	14	140
2018	Information technology	25	32	22	13	6	1	1	58	19	502
2018	Evaluation	30	32	26	7	0	0	4	65	8	29
2018	Data sciences	31	32	19	10	5	1	1	65	15	723
2018	Policy	31	35	24	0	7	0	3	68	7	29
2018	Project management	14	28	33	17	7	0	1	43	24	364
2018	Other services to the public	31	35	21	8	4	1	2	67	12	137
2018	None of the above	30	30	18	12	7	0	2	62	20	528
2017	Client contact centre	34	33	17	7	5	0	4	70	12	136
2017	Health care practitioners	21	69	10	0	0	0	0	90	0	11
2017	Communications or public affairs	20	31	25	19	4	0	1	51	24	102
2017	Access to information and privacy	55	21	7	12	0	0	4	79	13	24
2017	Science and technology	23	36	24	11	4	0	2	60	15	135
2017	Library services	56	16	7	21	0	0	0	72	21	13
2017	Administration and operations	34	33	19	9	2	0	3	69	12	440
2017	Human resources	25	28	25	11	11	0	1	53	22	157
2017	Financial management	33	28	26	7	2	0	3	63	10	122
2017	Procurement	26	37	18	6	12	0	0	63	18	16
2017	Information management	36	35	20	6	2	0	1	71	8	133
2017	Information technology	25	32	20	15	6	1	2	58	21	581
2017	Internal audit	29	30	0	11	30	0	0	59	41	10
2017	Evaluation	52	27	12	3	6	0	0	80	9	35
2017	Data sciences	31	29	23	9	5	0	2	62	14	671
2017	Policy	34	25	27	7	4	0	3	61	11	27
2017	Project management	20	31	25	14	10	0	1	51	24	436
2017	Other services to the public	35	32	16	10	3	0	4	70	13	134
2017	None of the above	30	32	19	11	5	1	3	64	17	873

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	28	16	16	16	1	2	51	33	113
2020	Communications or public affairs	11	23	25	16	23	0	1	34	40	109
2020	Access to information and privacy	28	25	25	6	14	3	0	54	20	36
2020	Security	31	16	21	15	11	5	0	50	28	18
2020	Science and technology	19	19	31	15	12	0	3	40	28	112
2020	Administration and operations	32	25	22	12	7	1	1	58	20	435
2020	Human resources	20	25	16	21	19	0	0	44	39	165
2020	Financial management	39	21	20	11	8	0	1	61	19	104
2020	Procurement	26	24	19	13	18	0	0	50	31	16
2020	Information management	34	23	26	5	12	0	1	57	17	128
2020	Information technology	31	24	20	13	10	1	1	56	23	500
2020	Internal audit	19	40	40	0	0	0	0	60	0	10
2020	Evaluation	28	36	20	12	4	0	0	64	16	25
2020	Data sciences	30	25	21	13	8	1	1	56	22	725
2020	Policy	30	20	20	23	7	0	0	50	30	30
2020	Project management	16	19	27	21	15	0	1	36	37	394
2020	Other services to the public	23	21	26	15	12	2	1	45	28	149
2020	None of the above	28	25	21	11	12	1	2	55	24	521
2019	Client contact centre	27	28	20	12	10	1	3	57	22	134
2019	Health care practitioners	21	19	18	24	18	0	0	39	43	16
2019	Communications or public affairs	39	15	17	16	11	1	1	55	27	110
2019	Access to information and privacy	35	22	19	8	13	0	3	59	22	37
2019	Security	18	20	36	20	7	0	0	38	27	15
2019	Science and technology	26	27	26	13	6	1	1	54	20	140
2019	Library services	34	26	23	17	0	0	0	60	17	11
2019	Administration and operations	32	28	20	12	6	1	1	60	19	395
2019	Human resources	24	22	19	15	19	0	2	47	34	139
2019	Financial management	39	30	17	5	4	2	2	72	10	121
2019	Procurement	37	43	7	6	7	0	0	80	13	16
2019	Information management	27	31	21	11	7	1	2	60	18	148
2019	Information technology	24	25	25	13	11	1	1	51	24	585
2019	Internal audit	41	39	10	0	9	0	0	80	9	10
2019	Evaluation	21	42	25	6	0	0	6	67	6	33
2019	Data sciences	32	30	19	11	5	1	1	63	17	762
2019	Policy	28	36	16	8	12	0	0	64	20	25
2019	Project management	17	27	23	18	14	0	0	44	33	402
2019	Other services to the public	30	26	22	12	9	0	1	56	21	164
2019	None of the above	30	26	18	12	10	1	3	59	23	560
2018	Client contact centre	27	28	17	15	10	2	0	57	26	130
2018	Communications or public affairs	21	19	33	16	8	0	1	41	25	93
2018	Access to information and privacy	38	31	12	14	4	0	0	70	18	23
2018	Science and technology	23	26	27	12	7	1	3	52	20	140
2018	Library services	29	14	51	7	0	0	0	43	7	13
2018	Administration and operations	36	25	19	12	5	1	2	62	18	376
2018	Human resources	23	22	22	15	17	1	1	45	33	133
2018	Financial management	25	33	26	10	5	1	1	58	16	108
2018	Information management	27	32	20	14	6	0	1	60	20	140
2018	Information technology	24	25	24	15	9	1	2	51	24	502
2018	Evaluation	33	25	20	14	3	0	4	60	18	28
2018	Data sciences	27	28	23	13	6	2	1	57	19	722
2018	Policy	24	28	21	21	3	0	3	54	25	29
2018	Project management	14	26	28	20	11	1	0	41	31	363
2018	Other services to the public	29	21	20	12	13	2	2	53	26	137
2018	None of the above	28	22	22	15	10	1	2	52	25	525
2017	Client contact centre	31	24	21	16	5	0	4	57	21	138
2017	Health care practitioners	10	55	35	0	0	0	0	65	0	11
2017	Communications or public affairs	20	26	21	23	7	1	2	48	30	102
2017	Access to information and privacy	46	24	16	8	3	0	4	72	11	25
2017	Science and technology	17	33	24	15	8	1	2	51	24	136
2017	Library services	16	39	25	21	0	0	0	54	21	13
2017	Administration and operations	32	29	16	10	7	1	5	65	18	440
2017	Human resources	20	22	19	21	16	0	2	43	38	158
2017	Financial management	35	32	18	8	2	0	5	70	11	122
2017	Procurement	31	31	39	0	0	0	0	61	0	16
2017	Information management	34	29	19	12	5	1	1	64	17	133
2017	Information technology	23	27	22	17	9	1	2	51	27	584
2017	Internal audit	20	28	20	11	21	0	0	49	32	10
2017	Evaluation	52	24	6	3	12	0	3	78	15	34
2017	Data sciences	26	27	26	11	7	1	3	55	18	675
2017	Policy	23	29	31	7	4	0	7	56	11	27
2017	Project management	20	24	25	18	13	0	0	44	31	437
2017	Other services to the public	25	29	16	12	12	0	6	57	25	136
2017	None of the above	25	26	23	14	8	1	3	53	23	872

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	23	12	10	8	0	6	69	19	113
2020	Communications or public affairs	27	32	14	9	17	0	1	60	26	110
2020	Access to information and privacy	51	22	0	13	8	3	3	77	23	36
2020	Security	42	31	5	5	16	0	0	73	21	18
2020	Science and technology	40	25	18	7	3	1	6	70	11	111
2020	Administration and operations	44	22	14	8	6	1	5	70	14	432
2020	Human resources	39	23	18	7	11	1	3	63	18	166
2020	Financial management	38	26	14	16	4	0	2	65	20	104
2020	Procurement	65	11	13	6	6	0	0	75	12	16
2020	Information management	53	20	17	4	2	1	3	75	7	125
2020	Information technology	50	24	14	5	4	0	3	76	9	498
2020	Internal audit	50	50	0	0	0	0	0	100	0	10
2020	Evaluation	48	20	20	4	4	0	4	71	8	25
2020	Data sciences	45	26	14	7	6	0	2	72	13	725
2020	Policy	40	40	7	7	7	0	0	80	13	30
2020	Project management	26	26	20	14	12	0	1	53	26	390
2020	Other services to the public	39	23	18	10	6	1	4	65	16	151
2020	None of the above	44	24	13	8	6	1	4	71	15	516
2019	Client contact centre	61	18	10	2	2	0	7	85	5	134
2019	Health care practitioners	51	12	12	12	12	0	0	63	24	16
2019	Communications or public affairs	54	26	10	5	3	0	2	82	8	110
2019	Access to information and privacy	62	19	3	0	8	0	8	88	9	37
2019	Security	62	17	14	7	0	0	0	79	7	14
2019	Science and technology	60	22	9	5	1	1	3	85	6	139
2019	Library services	78	22	0	0	0	0	0	100	0	10
2019	Administration and operations	61	18	9	4	2	0	6	84	7	394
2019	Human resources	61	13	10	5	3	1	8	81	8	140
2019	Financial management	53	28	5	5	2	1	7	87	8	121
2019	Procurement	63	17	7	7	0	0	6	85	7	16
2019	Information management	66	18	5	2	0	1	7	92	2	148
2019	Information technology	62	18	8	3	3	1	5	85	7	584
2019	Internal audit	62	19	19	0	0	0	0	81	0	10
2019	Evaluation	66	6	7	6	0	3	12	85	7	33
2019	Data sciences	59	22	9	4	2	0	5	85	6	763
2019	Policy	56	28	4	0	8	0	4	88	8	25
2019	Project management	47	22	14	8	6	0	3	71	15	404
2019	Other services to the public	59	20	7	7	1	0	6	84	9	165
2019	None of the above	58	19	10	4	3	0	7	82	7	561
2018	Client contact centre	57	19	8	2	2	1	11	86	5	129
2018	Communications or public affairs	58	24	5	4	2	0	7	88	7	93
2018	Access to information and privacy	57	15	15	4	4	0	4	75	9	22
2018	Science and technology	47	22	17	4	3	1	6	74	8	139
2018	Library services	80	7	7	0	0	0	7	93	0	13
2018	Administration and operations	58	16	10	4	2	1	10	82	6	377
2018	Human resources	54	17	9	5	5	0	10	79	11	135
2018	Financial management	44	31	16	5	2	1	2	77	6	109
2018	Information management	67	19	5	4	1	0	4	89	6	139
2018	Information technology	53	21	10	4	3	0	7	81	8	505
2018	Evaluation	55	22	13	3	0	0	7	82	4	29
2018	Data sciences	52	25	11	4	3	1	4	81	8	723
2018	Policy	59	10	17	10	0	0	3	71	11	29
2018	Project management	44	25	14	8	4	1	4	73	12	367
2018	Other services to the public	53	26	11	1	2	0	8	85	3	137
2018	None of the above	53	19	12	5	3	0	7	78	9	526
2017	Client contact centre	52	22	12	2	1	0	11	83	3	138
2017	Health care practitioners	64	29	8	0	0	0	0	92	0	11
2017	Communications or public affairs	39	30	14	7	1	0	9	76	8	102
2017	Access to information and privacy	69	4	8	12	0	0	7	79	13	25
2017	Science and technology	38	33	9	7	2	0	11	80	10	135
2017	Library services	70	7	0	7	0	0	16	92	8	13
2017	Administration and operations	55	21	7	3	1	0	13	87	5	437
2017	Human resources	48	16	17	7	4	1	8	70	11	156
2017	Financial management	50	24	13	4	1	0	8	80	5	122
2017	Procurement	63	18	0	0	0	0	18	100	0	16
2017	Information management	57	20	8	3	0	0	12	87	4	133
2017	Information technology	51	22	7	6	3	1	10	83	10	583
2017	Internal audit	59	10	0	11	11	0	11	76	24	10
2017	Evaluation	65	9	6	0	3	0	17	90	4	35
2017	Data sciences	48	27	11	5	2	1	7	80	8	674
2017	Policy	36	25	18	4	7	0	10	68	12	28
2017	Project management	38	29	14	7	6	0	6	71	14	437
2017	Other services to the public	50	26	5	6	4	0	10	84	10	135
2017	None of the above	44	24	12	4	3	1	13	78	8	873

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	24	19	12	9	0	2	59	21	113
2020	Communications or public affairs	17	31	26	7	19	0	1	48	26	109
2020	Access to information and privacy	28	22	17	22	8	3	0	52	31	36
2020	Security	39	34	5	10	11	0	0	73	21	18
2020	Science and technology	22	34	23	10	9	0	3	57	19	112
2020	Administration and operations	32	29	17	13	8	0	0	62	21	435
2020	Human resources	29	22	24	10	15	0	0	51	25	164
2020	Financial management	27	22	28	11	13	0	0	48	24	104
2020	Procurement	43	13	26	13	6	0	0	56	18	16
2020	Information management	39	25	24	8	4	0	1	64	12	127
2020	Information technology	33	31	16	13	7	0	0	64	20	501
2020	Internal audit	10	60	21	10	0	0	0	70	10	10
2020	Evaluation	28	36	12	16	8	0	0	64	24	25
2020	Data sciences	25	28	22	15	9	0	0	53	25	726
2020	Policy	27	45	14	7	7	0	0	72	14	29
2020	Project management	18	26	23	18	15	0	0	44	33	395
2020	Other services to the public	22	32	25	14	6	0	0	55	20	149
2020	None of the above	29	27	18	13	11	0	1	57	24	518
2019	Client contact centre	44	22	20	4	7	0	3	68	11	136
2019	Health care practitioners	21	49	6	6	18	0	0	70	24	16
2019	Communications or public affairs	33	33	20	9	4	0	0	66	13	111
2019	Access to information and privacy	44	26	22	3	3	0	3	72	6	37
2019	Security	40	31	29	0	0	0	0	71	0	14
2019	Science and technology	36	31	24	7	2	0	1	67	9	141
2019	Library services	69	8	16	8	0	0	0	77	8	11
2019	Administration and operations	40	26	18	8	6	0	1	68	14	397
2019	Human resources	49	27	9	8	6	1	0	76	14	139
2019	Financial management	35	33	14	9	6	1	2	70	16	119
2019	Procurement	6	31	45	17	0	0	0	37	17	16
2019	Information management	38	28	22	7	3	1	1	67	10	149
2019	Information technology	40	28	15	9	7	1	0	69	16	587
2019	Internal audit	72	9	9	9	0	0	0	81	9	10
2019	Evaluation	31	38	22	3	3	0	3	71	6	33
2019	Data sciences	36	34	18	7	4	0	0	70	11	760
2019	Policy	32	44	8	12	4	0	0	76	16	25
2019	Project management	30	29	24	10	8	0	0	58	18	405
2019	Other services to the public	36	32	16	10	5	0	1	68	16	165
2019	None of the above	37	28	18	9	6	0	1	66	16	560
2018	Client contact centre	40	25	14	8	11	1	1	66	19	130
2018	Communications or public affairs	38	24	22	8	8	0	0	62	16	93
2018	Access to information and privacy	31	23	24	17	4	0	0	55	21	23
2018	Science and technology	37	30	16	10	5	1	0	68	16	138
2018	Library services	70	24	0	0	7	0	0	93	7	13
2018	Administration and operations	40	29	17	7	6	1	1	70	13	376
2018	Human resources	41	21	17	12	9	0	0	62	21	137
2018	Financial management	33	29	26	6	6	0	0	62	12	109
2018	Information management	41	30	20	6	3	0	1	71	9	140
2018	Information technology	37	26	22	9	5	0	1	64	14	506
2018	Evaluation	32	38	23	3	3	0	0	71	7	29
2018	Data sciences	34	31	18	9	6	1	1	66	15	725
2018	Policy	41	24	24	3	7	0	0	65	10	29
2018	Project management	25	31	21	14	8	0	0	57	23	366
2018	Other services to the public	33	29	21	10	6	0	1	63	16	137
2018	None of the above	32	27	23	9	8	0	0	59	17	529
2017	Client contact centre	36	29	18	13	2	0	2	66	16	138
2017	Health care practitioners	29	40	15	8	8	0	0	69	15	11
2017	Communications or public affairs	30	36	21	6	5	0	2	68	11	102
2017	Access to information and privacy	42	16	8	20	11	0	4	60	32	25
2017	Science and technology	32	36	21	7	5	0	0	67	11	136
2017	Library services	47	39	0	7	7	0	0	86	14	13
2017	Administration and operations	37	32	16	7	6	0	2	70	13	440
2017	Human resources	40	21	23	11	5	0	0	61	16	157
2017	Financial management	30	36	20	9	3	1	2	68	12	121
2017	Procurement	45	43	12	0	0	0	0	88	0	16
2017	Information management	37	36	20	4	2	1	0	73	7	131
2017	Information technology	34	32	19	9	5	0	1	67	13	583
2017	Internal audit	29	9	41	0	21	0	0	38	21	10
2017	Evaluation	57	17	15	6	5	0	0	74	11	35
2017	Data sciences	31	33	19	9	6	0	1	65	15	669
2017	Policy	11	33	27	18	11	0	0	44	29	27
2017	Project management	28	29	25	11	7	0	0	57	18	436
2017	Other services to the public	33	38	12	9	6	1	1	72	15	134
2017	None of the above	31	31	21	10	6	0	1	63	16	874

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	22	19	9	7	1	4	63	17	112
2020	Communications or public affairs	36	23	17	10	8	0	6	63	19	109
2020	Access to information and privacy	17	40	19	8	14	0	3	58	22	36
2020	Security	55	15	19	0	5	0	5	74	5	18
2020	Science and technology	38	18	21	8	5	0	10	62	14	111
2020	Administration and operations	34	27	18	8	6	0	7	66	15	435
2020	Human resources	32	22	20	8	10	0	8	59	20	165
2020	Financial management	40	26	12	14	5	0	4	68	19	105
2020	Procurement	13	44	36	7	0	0	0	57	7	16
2020	Information management	34	26	25	8	3	0	5	62	11	128
2020	Information technology	33	29	15	8	8	0	6	67	17	497
2020	Internal audit	20	30	40	0	10	0	0	50	10	10
2020	Evaluation	36	28	16	8	8	0	4	66	17	25
2020	Data sciences	36	22	16	9	10	0	7	62	20	728
2020	Policy	37	20	23	7	7	0	7	61	14	30
2020	Project management	29	23	21	11	10	0	5	55	23	393
2020	Other services to the public	42	22	16	10	3	0	7	69	14	151
2020	None of the above	33	23	16	9	9	0	9	62	20	519

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	36	36	12	8	5	2	0	74	14	113
2020	Communications or public affairs	23	43	20	4	8	1	1	67	13	110
2020	Access to information and privacy	45	27	22	3	0	0	3	74	3	36
2020	Security	66	15	18	0	0	0	0	82	0	18
2020	Science and technology	31	35	18	9	5	3	0	68	14	110
2020	Administration and operations	45	29	15	5	2	2	2	77	8	434
2020	Human resources	36	33	18	6	5	0	1	70	12	165
2020	Financial management	48	33	11	4	2	1	1	83	6	105
2020	Procurement	32	26	30	6	6	0	0	58	12	16
2020	Information management	35	36	17	8	2	1	1	73	10	128
2020	Information technology	37	33	18	7	3	1	1	71	10	499
2020	Internal audit	71	20	10	0	0	0	0	90	0	10
2020	Evaluation	36	40	8	12	0	4	0	79	12	25
2020	Data sciences	36	35	20	6	2	0	0	71	9	725
2020	Policy	47	26	13	13	0	0	0	73	13	30
2020	Project management	33	39	16	7	4	0	1	73	11	393
2020	Other services to the public	32	43	16	4	2	0	2	77	6	151
2020	None of the above	34	35	20	6	4	0	2	70	9	518
2019	Client contact centre	41	28	17	7	4	2	1	71	11	136
2019	Health care practitioners	0	45	37	12	6	0	0	45	18	16
2019	Communications or public affairs	35	38	14	8	4	0	0	73	12	111
2019	Access to information and privacy	42	28	19	6	0	0	6	74	6	36
2019	Security	37	49	14	0	0	0	0	86	0	15
2019	Science and technology	35	42	16	5	2	0	0	77	7	140
2019	Library services	54	37	9	0	0	0	0	91	0	10
2019	Administration and operations	38	37	15	5	3	1	2	77	8	396
2019	Human resources	38	31	18	9	3	0	1	70	12	140
2019	Financial management	31	43	18	3	1	1	3	78	4	119
2019	Procurement	39	40	14	6	0	0	0	80	6	15
2019	Information management	35	33	20	7	1	1	3	71	8	149
2019	Information technology	31	36	20	7	6	0	1	67	13	584
2019	Internal audit	71	10	9	0	9	0	0	81	9	10
2019	Evaluation	42	24	19	9	3	3	0	68	12	33
2019	Data sciences	35	36	19	6	3	1	1	72	9	761
2019	Policy	48	44	4	4	0	0	0	92	4	25
2019	Project management	25	39	22	9	5	0	0	64	14	404
2019	Other services to the public	32	39	17	5	6	0	1	72	11	165
2019	None of the above	34	34	21	5	4	1	2	70	9	561
2018	Client contact centre	34	29	25	4	5	2	1	65	10	129
2018	Communications or public affairs	28	40	19	5	7	0	0	68	13	93
2018	Access to information and privacy	42	35	18	5	0	0	0	77	5	23
2018	Science and technology	28	42	19	4	5	1	0	71	10	140
2018	Library services	48	24	28	0	0	0	0	72	0	13
2018	Administration and operations	33	39	17	6	2	1	2	74	9	372
2018	Human resources	31	34	22	10	2	0	1	65	13	137
2018	Financial management	35	35	20	7	2	1	0	71	9	109
2018	Information management	34	38	21	4	3	0	1	72	6	141
2018	Information technology	23	38	24	9	4	1	1	62	13	506
2018	Evaluation	28	32	30	3	3	0	3	62	7	29
2018	Data sciences	32	34	20	8	4	1	1	68	12	729
2018	Policy	48	21	17	3	7	0	3	71	11	29
2018	Project management	22	42	22	8	6	0	0	64	14	365
2018	Other services to the public	31	32	28	6	2	0	1	63	8	137
2018	None of the above	33	32	20	8	4	1	3	66	13	528
2017	Client contact centre	33	31	18	10	4	0	4	67	14	137
2017	Health care practitioners	11	46	27	15	0	0	0	57	15	11
2017	Communications or public affairs	33	37	17	7	3	0	2	72	11	101
2017	Access to information and privacy	30	42	16	4	0	5	4	79	4	25
2017	Science and technology	30	35	23	7	4	1	0	65	12	136
2017	Library services	56	16	21	0	7	0	0	72	7	13
2017	Administration and operations	33	35	15	7	4	2	4	72	12	440
2017	Human resources	36	32	21	6	4	0	1	68	11	158
2017	Financial management	36	33	21	7	1	1	2	70	8	120
2017	Procurement	37	51	12	0	0	0	0	88	0	16
2017	Information management	38	36	17	4	3	2	0	75	7	132
2017	Information technology	30	34	20	9	4	1	2	66	13	584
2017	Internal audit	0	40	30	20	11	0	0	40	30	10
2017	Evaluation	51	33	6	5	3	0	2	86	8	35
2017	Data sciences	33	37	17	8	5	0	1	70	13	669
2017	Policy	32	35	27	7	0	0	0	66	7	27
2017	Project management	28	33	22	11	6	0	1	61	17	437
2017	Other services to the public	36	32	18	6	4	0	3	71	10	133
2017	None of the above	31	32	21	8	4	1	2	65	13	873

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	23	40	19	10	7	1	1	64	17	113
2020	Communications or public affairs	13	32	28	9	15	2	0	47	25	107
2020	Access to information and privacy	34	31	13	14	8	0	0	65	22	36
2020	Security	39	25	19	5	12	0	0	64	17	17
2020	Science and technology	22	36	18	12	8	2	3	61	21	111
2020	Administration and operations	28	40	16	10	4	1	1	69	14	436
2020	Human resources	22	30	21	21	5	0	0	52	27	164
2020	Financial management	40	31	16	10	1	0	2	72	11	105
2020	Procurement	26	26	13	24	12	0	0	52	35	16
2020	Information management	30	36	21	9	4	0	0	66	13	128
2020	Information technology	28	32	22	9	7	1	2	61	16	500
2020	Internal audit	30	50	19	0	0	0	0	81	0	10
2020	Evaluation	32	36	16	16	0	0	0	68	16	25
2020	Data sciences	30	32	23	10	5	0	0	62	15	726
2020	Policy	30	40	20	10	0	0	0	70	10	30
2020	Project management	18	37	23	16	6	0	1	55	23	393
2020	Other services to the public	28	36	20	11	3	0	1	65	14	151
2020	None of the above	29	33	22	10	5	0	1	62	16	517
2019	Client contact centre	35	31	20	4	7	2	2	68	12	134
2019	Health care practitioners	18	33	18	24	0	0	6	55	26	16
2019	Communications or public affairs	26	35	22	11	6	0	0	61	17	111
2019	Access to information and privacy	38	36	8	3	8	0	6	79	12	36
2019	Security	19	45	28	7	0	0	0	64	7	14
2019	Science and technology	26	33	24	11	7	0	0	59	17	140
2019	Library services	74	17	9	0	0	0	0	91	0	10
2019	Administration and operations	34	34	20	7	5	0	1	68	12	394
2019	Human resources	26	28	25	12	9	0	0	54	21	140
2019	Financial management	23	41	21	8	2	1	3	67	11	121
2019	Procurement	24	45	11	13	6	0	0	70	19	16
2019	Information management	27	36	23	9	3	1	2	64	12	150
2019	Information technology	24	33	21	11	10	0	1	57	22	589
2019	Internal audit	81	9	9	0	0	0	0	91	0	10
2019	Evaluation	34	32	16	12	3	3	0	68	15	33
2019	Data sciences	33	32	19	10	4	1	1	66	14	762
2019	Policy	16	60	8	12	4	0	0	76	16	25
2019	Project management	17	33	27	17	6	0	0	50	23	405
2019	Other services to the public	28	32	23	10	7	1	0	60	17	165
2019	None of the above	31	30	21	11	5	0	2	62	16	560
2018	Client contact centre	30	28	23	9	8	0	3	59	18	129
2018	Communications or public affairs	25	31	29	5	8	0	1	57	13	94
2018	Access to information and privacy	41	47	12	0	0	0	0	88	0	23
2018	Science and technology	27	37	26	6	3	1	1	65	9	139
2018	Library services	70	17	13	0	0	0	0	87	0	13
2018	Administration and operations	33	35	20	7	3	0	1	69	11	375
2018	Human resources	24	24	31	15	6	0	0	49	20	137
2018	Financial management	25	37	26	10	1	0	1	63	11	109
2018	Information management	30	32	23	11	1	1	1	64	12	140
2018	Information technology	21	34	24	13	7	1	1	56	20	504
2018	Evaluation	18	48	31	0	3	0	0	66	3	29
2018	Data sciences	27	33	22	10	4	1	1	62	15	726
2018	Policy	31	31	24	3	10	0	0	62	14	29
2018	Project management	16	33	28	16	7	0	0	49	23	365
2018	Other services to the public	26	34	25	9	5	0	1	60	14	136
2018	None of the above	28	30	22	13	7	0	1	58	20	527
2017	Client contact centre	30	39	15	11	3	0	2	70	15	138
2017	Health care practitioners	54	29	10	0	0	0	8	89	0	11
2017	Communications or public affairs	26	39	19	12	4	0	0	65	16	102
2017	Access to information and privacy	19	60	9	3	0	5	4	87	3	25
2017	Science and technology	18	41	25	10	5	0	1	59	15	135
2017	Library services	54	18	28	0	0	0	0	72	0	13
2017	Administration and operations	32	38	14	8	4	1	2	73	12	438
2017	Human resources	28	29	21	14	8	0	1	57	22	158
2017	Financial management	30	38	15	12	2	1	2	70	14	121
2017	Procurement	39	49	12	0	0	0	0	88	0	16
2017	Information management	33	36	18	7	4	1	1	70	11	132
2017	Information technology	20	35	23	11	8	1	2	56	20	584
2017	Internal audit	19	41	0	10	30	0	0	60	40	10
2017	Evaluation	39	35	17	3	6	0	0	74	9	35
2017	Data sciences	29	35	20	9	5	0	1	65	14	670
2017	Policy	25	26	34	15	0	0	0	51	15	27
2017	Project management	21	32	24	16	8	0	0	53	24	436
2017	Other services to the public	28	33	17	11	6	0	5	64	18	136
2017	None of the above	29	33	22	9	5	1	2	63	14	875

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	27	21	7	10	1	0	62	17	111
2020	Communications or public affairs	25	27	26	14	6	2	0	53	20	110
2020	Access to information and privacy	34	33	10	9	11	0	3	69	20	36
2020	Security	42	29	16	8	5	0	0	71	13	18
2020	Science and technology	25	38	15	12	6	0	3	65	19	111
2020	Administration and operations	41	33	16	6	3	0	1	75	10	435
2020	Human resources	35	27	21	8	8	1	1	63	16	166
2020	Financial management	47	29	12	6	5	0	1	77	11	104
2020	Procurement	32	30	13	19	6	0	0	63	25	16
2020	Information management	37	29	22	6	5	0	1	67	11	128
2020	Information technology	35	33	16	9	5	1	1	69	14	498
2020	Internal audit	52	48	0	0	0	0	0	100	0	10
2020	Evaluation	40	28	16	12	4	0	0	68	16	25
2020	Data sciences	34	36	16	9	5	0	0	71	13	727
2020	Policy	54	23	23	0	0	0	0	77	0	30
2020	Project management	32	32	19	11	5	0	0	65	16	395
2020	Other services to the public	32	38	19	6	3	0	2	72	9	151
2020	None of the above	38	32	17	8	4	0	1	70	12	518
2019	Client contact centre	38	28	20	8	3	2	2	68	12	137
2019	Health care practitioners	18	33	18	24	0	0	6	55	26	16
2019	Communications or public affairs	35	35	14	10	5	0	0	70	16	112
2019	Access to information and privacy	42	28	8	11	5	0	6	74	17	36
2019	Security	44	26	23	7	0	0	0	70	7	15
2019	Science and technology	28	40	20	6	6	0	0	68	12	139
2019	Library services	81	10	9	0	0	0	0	91	0	10
2019	Administration and operations	40	33	16	5	5	0	1	74	10	395
2019	Human resources	34	36	16	8	6	0	0	70	14	139
2019	Financial management	31	33	24	6	2	1	2	66	8	121
2019	Procurement	20	50	17	7	6	0	0	70	13	16
2019	Information management	33	34	20	8	2	1	3	69	11	149
2019	Information technology	26	33	20	12	9	0	1	59	21	588
2019	Internal audit	81	9	9	0	0	0	0	91	0	10
2019	Evaluation	51	24	3	22	0	0	0	75	22	33
2019	Data sciences	36	32	19	7	5	1	1	69	12	760
2019	Policy	28	44	16	8	4	0	0	72	12	25
2019	Project management	26	35	23	9	7	0	0	60	16	403
2019	Other services to the public	32	26	26	9	7	1	0	58	16	164
2019	None of the above	34	33	19	7	5	0	1	68	12	561
2018	Client contact centre	34	29	15	13	6	1	2	65	20	129
2018	Communications or public affairs	34	35	20	8	2	0	1	70	10	93
2018	Access to information and privacy	40	51	8	0	0	0	0	92	0	23
2018	Science and technology	28	40	21	6	4	1	1	69	10	139
2018	Library services	60	30	10	0	0	0	0	90	0	13
2018	Administration and operations	37	31	18	9	4	0	1	69	13	374
2018	Human resources	28	30	24	10	7	0	1	59	17	137
2018	Financial management	34	36	13	12	5	0	1	70	17	107
2018	Information management	36	28	25	7	2	0	1	65	10	137
2018	Information technology	25	33	22	12	6	0	1	59	19	505
2018	Evaluation	28	38	24	3	3	0	4	69	7	29
2018	Data sciences	32	32	21	9	4	1	1	65	14	728
2018	Policy	21	45	28	0	7	0	0	66	7	29
2018	Project management	25	36	23	10	6	0	0	61	16	365
2018	Other services to the public	31	36	18	11	3	0	1	68	14	137
2018	None of the above	30	31	21	12	5	1	1	62	17	530
2017	Client contact centre	38	27	13	14	4	1	3	68	18	138
2017	Health care practitioners	21	61	17	0	0	0	0	83	0	11
2017	Communications or public affairs	35	43	14	3	5	0	0	78	8	102
2017	Access to information and privacy	52	28	13	0	0	0	7	87	0	25
2017	Science and technology	25	34	28	8	4	0	1	60	12	135
2017	Library services	56	37	7	0	0	0	0	93	0	13
2017	Administration and operations	37	30	17	9	4	0	2	69	14	439
2017	Human resources	32	28	20	11	8	0	0	61	19	157
2017	Financial management	31	36	23	5	3	1	2	68	8	121
2017	Procurement	39	49	6	6	0	0	0	88	6	16
2017	Information management	31	42	15	9	2	0	1	74	11	132
2017	Information technology	27	34	21	9	7	1	2	63	16	585
2017	Internal audit	19	31	10	30	11	0	0	50	40	10
2017	Evaluation	42	29	12	8	5	0	3	74	14	35
2017	Data sciences	34	31	19	9	4	0	2	67	14	669
2017	Policy	32	23	31	14	0	0	0	55	14	27
2017	Project management	28	31	21	12	7	0	1	60	19	435
2017	Other services to the public	35	29	18	10	6	0	2	65	16	135
2017	None of the above	34	34	16	10	4	1	2	69	14	874

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	23	16	4	9	1	1	70	14	113
2020	Communications or public affairs	43	31	11	8	6	0	0	74	15	110
2020	Access to information and privacy	50	33	6	6	0	0	6	88	6	36
2020	Security	69	26	0	0	5	0	0	95	5	18
2020	Science and technology	48	22	12	10	6	0	1	71	17	111
2020	Administration and operations	58	19	12	5	4	0	1	78	10	433
2020	Human resources	54	21	10	9	3	1	1	76	13	166
2020	Financial management	54	24	13	6	2	0	0	78	8	105
2020	Procurement	46	24	18	0	13	0	0	69	13	16
2020	Information management	52	27	10	6	3	1	1	80	9	128
2020	Information technology	48	27	13	4	6	1	1	76	10	496
2020	Internal audit	40	60	0	0	0	0	0	100	0	10
2020	Evaluation	40	28	16	16	0	0	0	68	16	25
2020	Data sciences	54	25	11	6	4	0	0	79	9	723
2020	Policy	70	10	17	3	0	0	0	80	3	30
2020	Project management	48	27	14	5	5	0	0	76	10	390
2020	Other services to the public	47	31	10	8	1	2	2	81	10	149
2020	None of the above	52	25	12	6	4	0	1	78	10	519
2019	Client contact centre	45	25	14	5	7	2	2	73	12	136
2019	Health care practitioners	21	43	6	24	0	0	6	68	26	16
2019	Communications or public affairs	52	26	12	6	4	1	0	78	10	112
2019	Access to information and privacy	54	31	6	6	0	0	3	88	6	35
2019	Security	52	21	27	0	0	0	0	73	0	15
2019	Science and technology	46	29	14	6	5	0	0	75	11	140
2019	Library services	81	19	0	0	0	0	0	100	0	10
2019	Administration and operations	48	26	12	5	7	0	1	76	12	395
2019	Human resources	48	23	13	7	6	0	2	73	14	140
2019	Financial management	49	32	8	6	2	1	2	84	8	120
2019	Procurement	44	31	11	13	0	0	0	76	13	16
2019	Information management	43	31	16	5	1	1	3	77	6	148
2019	Information technology	45	27	16	5	6	0	1	73	11	588
2019	Internal audit	81	9	0	0	9	0	0	91	9	10
2019	Evaluation	57	18	6	13	6	0	0	75	19	33
2019	Data sciences	54	24	11	6	4	1	1	79	10	761
2019	Policy	52	16	16	12	4	0	0	68	16	25
2019	Project management	43	28	14	10	5	0	0	72	15	404
2019	Other services to the public	42	32	13	8	4	0	1	75	12	165
2019	None of the above	49	27	12	5	5	0	2	78	10	559

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	25	19	15	11	1	54	26	112
2020	Communications or public affairs	23	27	26	16	7	1	51	23	109
2020	Access to information and privacy	26	32	20	17	5	0	58	22	36
2020	Security	52	29	10	8	0	0	82	8	18
2020	Science and technology	28	29	21	12	10	0	57	22	111
2020	Administration and operations	34	31	19	9	6	0	65	15	436
2020	Human resources	38	28	16	11	6	1	67	17	165
2020	Financial management	35	23	24	16	2	0	58	18	105
2020	Procurement	56	25	12	0	6	0	82	6	16
2020	Information management	28	30	26	10	5	1	59	15	128
2020	Information technology	31	29	21	12	6	1	61	18	501
2020	Internal audit	48	40	11	0	0	0	89	0	10
2020	Evaluation	24	32	32	8	4	0	56	12	25
2020	Data sciences	22	32	24	13	8	0	54	21	727
2020	Policy	31	35	17	14	3	0	66	17	29
2020	Project management	28	31	25	12	3	0	59	16	393
2020	Other services to the public	30	33	21	10	6	0	63	16	150
2020	None of the above	28	34	19	11	6	2	63	18	520

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	36	17	13	8	0	1	62	21	112
2020	Communications or public affairs	19	33	24	15	6	2	0	53	22	109
2020	Access to information and privacy	31	39	16	3	11	0	0	70	14	36
2020	Security	49	34	10	0	6	0	0	84	6	18
2020	Science and technology	29	32	21	6	8	1	3	63	15	111
2020	Administration and operations	30	35	19	8	7	0	1	66	15	434
2020	Human resources	32	28	21	8	10	0	0	60	19	164
2020	Financial management	36	29	19	8	8	0	0	65	16	105
2020	Procurement	50	32	13	6	0	0	0	82	6	16
2020	Information management	30	32	22	11	4	0	1	62	15	128
2020	Information technology	33	31	20	10	5	1	1	65	15	501
2020	Internal audit	29	21	31	19	0	0	0	50	19	10
2020	Evaluation	40	36	8	12	4	0	0	76	16	25
2020	Data sciences	33	32	22	9	4	0	0	65	13	726
2020	Policy	34	30	30	7	0	0	0	63	7	30
2020	Project management	25	33	25	11	5	0	1	59	16	395
2020	Other services to the public	29	35	20	9	6	0	1	65	15	151
2020	None of the above	33	31	19	10	4	1	1	66	14	518
2019	Client contact centre	41	28	20	4	4	2	1	71	8	136
2019	Health care practitioners	39	55	0	6	0	0	0	94	6	16
2019	Communications or public affairs	39	30	18	9	3	2	0	70	11	112
2019	Access to information and privacy	31	25	30	3	6	0	6	59	9	36
2019	Security	33	29	23	14	0	0	0	62	14	14
2019	Science and technology	36	31	21	7	4	0	1	68	11	140
2019	Library services	64	27	9	0	0	0	0	91	0	10
2019	Administration and operations	35	36	17	7	4	0	1	72	11	395
2019	Human resources	39	28	18	9	6	0	0	67	16	140
2019	Financial management	37	28	20	8	4	1	2	67	13	121
2019	Procurement	26	63	11	0	0	0	0	89	0	16
2019	Information management	38	38	16	7	0	1	1	77	7	149
2019	Information technology	34	32	20	10	4	0	0	67	14	589
2019	Internal audit	41	28	20	10	0	0	0	70	10	10
2019	Evaluation	49	20	15	13	3	0	0	69	16	33
2019	Data sciences	45	30	15	7	2	1	1	75	9	761
2019	Policy	36	40	20	4	0	0	0	76	4	25
2019	Project management	30	30	21	14	6	0	0	60	19	404
2019	Other services to the public	41	27	13	9	8	0	1	69	18	164
2019	None of the above	41	28	17	7	4	0	2	71	11	559
2018	Client contact centre	34	31	17	10	6	0	2	66	17	128
2018	Communications or public affairs	34	40	15	9	0	0	2	76	9	92
2018	Access to information and privacy	41	38	16	4	0	0	0	80	4	23
2018	Science and technology	26	36	22	9	5	1	1	63	14	138
2018	Library services	56	38	7	0	0	0	0	93	0	13
2018	Administration and operations	37	35	16	7	2	0	2	74	10	375
2018	Human resources	28	29	18	15	9	0	0	57	24	137
2018	Financial management	30	35	24	8	3	0	1	66	11	108
2018	Information management	31	39	18	9	2	0	1	71	11	140
2018	Information technology	30	34	22	9	4	1	1	64	13	503
2018	Evaluation	37	32	23	7	0	0	0	70	7	29
2018	Data sciences	34	33	20	7	4	1	1	69	11	725
2018	Policy	38	31	24	3	0	0	3	71	4	29
2018	Project management	24	38	21	11	6	0	0	62	17	364
2018	Other services to the public	34	35	19	9	2	0	1	69	12	137
2018	None of the above	34	31	19	11	4	1	1	66	15	528
2017	Client contact centre	35	34	12	10	6	0	2	71	17	138
2017	Health care practitioners	44	56	0	0	0	0	0	100	0	11
2017	Communications or public affairs	41	34	11	8	5	0	1	76	13	102
2017	Access to information and privacy	21	44	16	8	3	5	4	71	12	25
2017	Science and technology	27	34	21	11	2	2	3	64	14	134
2017	Library services	47	25	21	7	0	0	0	72	7	13
2017	Administration and operations	35	37	13	7	4	1	3	75	12	434
2017	Human resources	30	30	19	11	9	0	1	60	20	158
2017	Financial management	34	37	18	4	3	1	2	74	8	121
2017	Procurement	31	49	20	0	0	0	0	80	0	16
2017	Information management	34	38	21	5	1	0	1	73	6	131
2017	Information technology	34	33	19	6	4	1	2	70	11	581
2017	Internal audit	39	50	0	0	11	0	0	89	11	10
2017	Evaluation	40	38	14	0	3	0	5	82	3	35
2017	Data sciences	36	33	19	7	3	1	2	70	10	669
2017	Policy	25	29	30	8	8	0	0	55	15	27
2017	Project management	28	32	24	10	6	0	0	61	15	434
2017	Other services to the public	34	34	17	8	4	0	3	70	13	136
2017	None of the above	35	32	15	10	4	1	2	70	15	874

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	26	13	4	6	0	2	77	10	113
2020	Communications or public affairs	52	25	15	5	1	1	1	79	6	110
2020	Access to information and privacy	41	15	23	12	3	0	7	60	16	35
2020	Security	84	16	0	0	0	0	0	100	0	18
2020	Science and technology	37	30	19	9	1	1	3	70	10	112
2020	Administration and operations	53	27	10	5	2	0	2	81	8	435
2020	Human resources	53	28	14	3	1	0	1	82	4	164
2020	Financial management	56	24	14	2	3	0	1	81	5	105
2020	Procurement	63	32	6	0	0	0	0	94	0	16
2020	Information management	52	28	13	4	2	0	1	81	6	128
2020	Information technology	52	27	13	5	2	0	2	80	7	498
2020	Internal audit	60	40	0	0	0	0	0	100	0	10
2020	Evaluation	32	24	36	4	4	0	0	56	8	25
2020	Data sciences	42	33	15	6	3	0	0	75	9	717
2020	Policy	48	24	21	3	0	0	3	75	4	29
2020	Project management	46	28	17	6	3	0	1	74	9	391
2020	Other services to the public	45	31	16	6	1	0	1	76	8	151
2020	None of the above	46	30	15	5	3	0	1	77	8	515
2019	Client contact centre	63	20	7	1	1	0	8	90	3	136
2019	Health care practitioners	51	24	6	18	0	0	0	76	18	16
2019	Communications or public affairs	60	21	11	2	6	0	0	81	8	112
2019	Access to information and privacy	66	14	9	6	0	0	6	84	6	35
2019	Security	56	36	7	0	0	0	0	93	0	14
2019	Science and technology	60	24	7	3	4	0	2	85	7	139
2019	Library services	56	36	9	0	0	0	0	91	0	10
2019	Administration and operations	63	19	10	3	2	0	3	84	5	394
2019	Human resources	72	16	7	3	1	0	1	88	4	139
2019	Financial management	65	19	8	2	1	1	3	88	3	121
2019	Procurement	55	45	0	0	0	0	0	100	0	16
2019	Information management	57	24	7	7	1	1	3	84	9	150
2019	Information technology	58	23	9	4	3	0	2	83	8	585
2019	Internal audit	60	20	20	0	0	0	0	80	0	10
2019	Evaluation	61	24	6	10	0	0	0	84	10	33
2019	Data sciences	60	22	10	4	3	1	1	83	8	763
2019	Policy	60	24	12	4	0	0	0	84	4	25
2019	Project management	60	25	9	3	2	0	1	86	5	403
2019	Other services to the public	61	22	10	5	2	0	1	83	7	163
2019	None of the above	54	24	11	5	4	0	2	80	9	561
2018	Client contact centre	53	23	13	4	4	0	4	79	8	128
2018	Communications or public affairs	55	24	11	6	4	0	0	79	11	92
2018	Access to information and privacy	54	22	23	0	0	0	0	77	0	21
2018	Science and technology	57	26	7	6	3	1	1	84	9	138
2018	Library services	64	20	17	0	0	0	0	83	0	13
2018	Administration and operations	64	16	8	5	3	1	4	84	8	375
2018	Human resources	52	24	13	4	3	0	4	79	7	137
2018	Financial management	63	20	11	5	1	0	0	83	6	107
2018	Information management	51	23	14	5	6	0	1	75	11	140
2018	Information technology	50	25	14	5	3	1	3	77	9	505
2018	Evaluation	55	10	22	0	10	0	4	67	10	29
2018	Data sciences	52	23	12	6	4	0	3	77	11	724
2018	Policy	69	21	3	0	3	0	3	93	4	29
2018	Project management	55	24	11	6	2	0	1	81	8	363
2018	Other services to the public	51	24	15	6	1	0	3	77	8	136
2018	None of the above	55	23	11	5	4	0	2	79	9	529
2017	Client contact centre	63	18	8	4	3	0	4	85	7	138
2017	Health care practitioners	67	25	8	0	0	0	0	92	0	11
2017	Communications or public affairs	55	25	11	3	4	0	1	81	7	102
2017	Access to information and privacy	58	31	0	7	0	0	4	93	7	25
2017	Science and technology	53	26	14	4	2	1	1	79	6	135
2017	Library services	53	32	7	0	9	0	0	84	9	13
2017	Administration and operations	62	18	8	5	3	0	4	84	8	439
2017	Human resources	64	26	6	3	1	0	2	91	3	156
2017	Financial management	53	26	10	4	2	1	4	84	6	121
2017	Procurement	82	6	6	0	0	0	6	93	0	16
2017	Information management	48	29	12	1	7	0	3	79	8	132
2017	Information technology	53	25	12	4	3	0	2	80	7	581
2017	Internal audit	29	30	30	0	11	0	0	60	11	10
2017	Evaluation	62	21	3	6	5	0	3	85	12	35
2017	Data sciences	55	23	12	5	4	0	1	79	9	675
2017	Policy	57	19	18	3	0	0	3	78	3	28
2017	Project management	57	24	10	6	3	0	0	81	9	437
2017	Other services to the public	45	29	15	4	5	0	3	76	8	136
2017	None of the above	53	22	13	7	2	0	3	77	10	875

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	31	24	8	10	1	58	18	113
2020	Communications or public affairs	13	37	32	11	7	0	50	18	109
2020	Access to information and privacy	13	45	20	14	9	0	58	22	36
2020	Security	26	63	10	0	0	0	90	0	18
2020	Science and technology	23	37	20	13	5	3	61	18	112
2020	Administration and operations	30	42	17	7	3	0	72	10	432
2020	Human resources	32	35	21	9	2	1	67	11	166
2020	Financial management	33	32	22	9	3	1	65	12	105
2020	Procurement	52	17	25	0	6	0	69	6	16
2020	Information management	20	43	18	14	5	1	63	19	128
2020	Information technology	38	37	16	6	3	0	75	9	501
2020	Internal audit	19	81	0	0	0	0	100	0	10
2020	Evaluation	28	36	32	4	0	0	64	4	25
2020	Data sciences	24	39	24	9	4	0	63	13	727
2020	Policy	33	30	23	10	3	0	63	13	30
2020	Project management	26	37	24	9	5	1	62	14	389
2020	Other services to the public	26	43	18	9	4	0	69	13	151
2020	None of the above	25	36	25	9	5	0	61	14	519

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	18	10	4	2	0	8	83	6	112
2020	Communications or public affairs	75	9	8	3	3	0	2	86	6	108
2020	Access to information and privacy	56	22	11	0	6	0	6	82	6	36
2020	Security	85	15	0	0	0	0	0	100	0	18
2020	Science and technology	59	18	8	6	2	0	7	83	8	111
2020	Administration and operations	68	17	5	3	1	1	4	90	5	434
2020	Human resources	73	15	3	3	1	0	5	93	4	165
2020	Financial management	77	14	3	1	1	0	4	95	2	104
2020	Procurement	75	13	12	0	0	0	0	88	0	16
2020	Information management	66	18	8	1	2	1	4	89	3	128
2020	Information technology	72	15	6	1	1	1	5	92	2	496
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	60	16	12	4	4	0	4	79	8	25
2020	Data sciences	71	15	6	2	1	0	5	90	4	724
2020	Policy	73	3	7	0	0	0	17	92	0	30
2020	Project management	69	16	7	2	2	0	5	89	4	393
2020	Other services to the public	70	16	4	3	0	0	7	93	3	151
2020	None of the above	68	13	6	2	2	1	8	89	4	517
2019	Client contact centre	77	10	4	2	0	1	7	94	2	136
2019	Health care practitioners	57	19	6	12	0	0	6	81	13	16
2019	Communications or public affairs	77	13	4	2	2	0	3	92	4	112
2019	Access to information and privacy	80	6	6	0	0	0	9	94	0	36
2019	Security	83	17	0	0	0	0	0	100	0	14
2019	Science and technology	79	9	4	0	3	1	5	93	3	139
2019	Library services	90	0	0	0	0	0	10	100	0	10
2019	Administration and operations	77	10	4	2	0	1	7	93	2	396
2019	Human resources	79	11	4	1	0	0	5	95	2	140
2019	Financial management	77	6	4	0	0	1	12	95	0	121
2019	Procurement	69	19	6	0	0	0	6	94	0	16
2019	Information management	73	13	4	1	0	2	7	94	1	150
2019	Information technology	77	10	2	1	1	1	8	95	2	587
2019	Internal audit	91	9	0	0	0	0	0	100	0	10
2019	Evaluation	78	9	3	7	3	0	0	87	10	33
2019	Data sciences	77	10	2	1	1	1	7	95	3	760
2019	Policy	80	12	4	0	0	0	4	96	0	25
2019	Project management	78	11	3	1	1	0	6	95	2	405
2019	Other services to the public	79	9	5	1	1	0	6	94	1	165
2019	None of the above	75	8	4	1	1	1	10	93	2	557
2018	Client contact centre	71	15	6	2	2	0	5	90	4	128
2018	Communications or public affairs	78	10	1	3	1	1	6	94	4	94
2018	Access to information and privacy	75	14	8	0	0	3	0	92	0	23
2018	Science and technology	76	9	4	0	0	1	10	96	0	139
2018	Library services	76	10	7	0	0	0	7	93	0	13
2018	Administration and operations	77	9	4	2	1	0	7	93	3	376
2018	Human resources	73	10	7	1	1	0	9	91	2	135
2018	Financial management	83	9	5	3	0	0	0	92	3	109
2018	Information management	72	18	3	4	0	0	4	93	4	138
2018	Information technology	68	14	7	2	1	2	6	89	3	503
2018	Evaluation	80	10	11	0	0	0	0	89	0	29
2018	Data sciences	75	11	5	1	1	1	6	92	2	728
2018	Policy	76	14	7	0	3	0	0	90	3	29
2018	Project management	80	10	3	0	2	0	4	95	2	364
2018	Other services to the public	73	13	9	0	1	1	4	90	1	137
2018	None of the above	74	11	4	2	1	1	7	92	3	526

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	78	10	3	1	1	1	6	94	2	112
2020	Communications or public affairs	87	9	0	2	1	1	0	97	3	109
2020	Access to information and privacy	75	14	3	0	0	0	9	97	0	36
2020	Security	84	16	0	0	0	0	0	100	0	18
2020	Science and technology	74	9	3	4	1	3	6	91	6	110
2020	Administration and operations	84	7	2	1	2	1	3	94	3	436
2020	Human resources	84	6	2	2	2	1	3	94	4	165
2020	Financial management	86	7	2	1	2	0	3	95	3	105
2020	Procurement	100	0	0	0	0	0	0	100	0	16
2020	Information management	81	10	6	2	1	0	1	91	3	127
2020	Information technology	85	6	2	1	3	1	2	94	4	497
2020	Internal audit	100	0	0	0	0	0	0	100	0	10
2020	Evaluation	80	4	8	8	0	0	0	84	8	25
2020	Data sciences	86	6	3	1	1	0	3	95	2	725
2020	Policy	77	7	10	3	0	0	3	86	3	30
2020	Project management	84	5	4	2	1	0	4	93	3	390
2020	Other services to the public	76	12	3	1	1	2	5	94	2	151
2020	None of the above	83	8	2	1	1	0	4	95	3	515
2019	Client contact centre	73	11	6	4	2	0	4	87	6	136
2019	Health care practitioners	70	12	0	6	6	0	6	87	13	16
2019	Communications or public affairs	83	9	2	2	2	0	2	95	4	111
2019	Access to information and privacy	75	14	0	3	3	0	6	94	6	37
2019	Security	74	14	7	0	6	0	0	87	6	15
2019	Science and technology	82	9	4	2	1	1	2	93	2	141
2019	Library services	100	0	0	0	0	0	0	100	0	11
2019	Administration and operations	77	9	6	2	4	1	2	88	6	397
2019	Human resources	78	10	3	3	1	0	4	92	5	140
2019	Financial management	83	7	3	2	0	0	5	94	3	120
2019	Procurement	80	20	0	0	0	0	0	100	0	16
2019	Information management	77	8	7	1	1	1	5	90	2	149
2019	Information technology	78	9	3	2	4	2	2	91	6	586
2019	Internal audit	91	9	0	0	0	0	0	100	0	10
2019	Evaluation	68	12	6	6	3	0	4	84	10	32
2019	Data sciences	80	9	4	2	3	1	3	92	5	762
2019	Policy	88	4	4	0	4	0	0	92	4	25
2019	Project management	77	9	4	2	4	0	2	89	6	403
2019	Other services to the public	77	12	3	4	1	1	2	92	5	165
2019	None of the above	76	11	3	1	3	1	5	92	4	563
2018	Client contact centre	71	11	7	2	4	0	5	86	6	129
2018	Communications or public affairs	73	14	6	1	1	1	3	91	2	94
2018	Access to information and privacy	65	12	14	4	4	0	0	78	8	23
2018	Science and technology	82	9	1	1	2	1	4	95	3	139
2018	Library services	100	0	0	0	0	0	0	100	0	13
2018	Administration and operations	76	10	4	2	2	1	5	92	4	373
2018	Human resources	77	9	3	3	1	0	6	92	5	136
2018	Financial management	84	9	5	2	0	1	0	93	2	107
2018	Information management	78	9	6	2	2	1	3	90	4	140
2018	Information technology	73	11	4	2	4	2	4	89	6	504
2018	Evaluation	70	10	11	0	3	3	3	85	3	29
2018	Data sciences	77	11	4	2	3	1	3	91	5	726
2018	Policy	86	0	10	0	0	3	0	89	0	29
2018	Project management	81	9	4	2	2	0	1	91	4	364
2018	Other services to the public	79	10	3	2	3	1	3	92	5	136
2018	None of the above	76	11	5	1	3	1	4	91	4	527
2017	Client contact centre	72	11	5	3	3	0	6	88	6	138
2017	Health care practitioners	92	8	0	0	0	0	0	100	0	11
2017	Communications or public affairs	85	10	1	1	1	0	2	97	2	102
2017	Access to information and privacy	80	8	4	0	5	0	4	91	5	25
2017	Science and technology	75	13	2	3	2	2	2	93	5	135
2017	Library services	93	7	0	0	0	0	0	100	0	13
2017	Administration and operations	77	9	4	3	3	1	4	90	6	439
2017	Human resources	84	7	3	1	2	1	1	93	4	157
2017	Financial management	80	9	1	1	2	1	7	96	3	122
2017	Procurement	88	6	0	0	0	6	0	100	0	16
2017	Information management	78	8	4	4	4	1	2	88	8	133
2017	Information technology	72	13	4	2	3	1	4	90	6	583
2017	Internal audit	50	0	10	30	11	0	0	50	40	10
2017	Evaluation	79	3	6	3	3	0	6	87	7	35
2017	Data sciences	78	9	4	3	3	0	3	90	6	675
2017	Policy	67	21	12	0	0	0	0	88	0	28
2017	Project management	75	11	5	2	4	0	3	89	6	437
2017	Other services to the public	76	10	2	2	2	1	6	93	5	134
2017	None of the above	74	12	4	2	3	1	5	91	5	868

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	71	15	6	2	1	0	4	90	3	113
2020	Communications or public affairs	81	15	3	0	1	0	0	96	1	109
2020	Access to information and privacy	69	11	17	0	0	0	3	83	0	36
2020	Security	87	8	5	0	0	0	0	95	0	18
2020	Science and technology	70	14	6	6	2	0	2	86	8	111
2020	Administration and operations	74	17	6	1	1	0	1	92	2	434
2020	Human resources	75	13	6	2	1	0	4	91	3	165
2020	Financial management	79	10	5	2	1	0	3	92	3	105
2020	Procurement	75	18	6	0	0	0	0	94	0	16
2020	Information management	72	15	9	2	1	0	1	88	3	128
2020	Information technology	73	17	4	2	1	1	2	92	3	500
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	63	33	4	0	0	0	0	96	0	24
2020	Data sciences	76	17	4	1	1	0	1	94	2	726
2020	Policy	80	13	7	0	0	0	0	93	0	30
2020	Project management	71	18	6	3	1	0	2	90	4	392
2020	Other services to the public	78	13	4	1	1	1	2	94	2	149
2020	None of the above	73	16	5	1	1	0	2	92	3	516
2019	Client contact centre	65	19	5	3	4	0	3	87	8	135
2019	Health care practitioners	45	24	24	0	6	0	0	70	6	16
2019	Communications or public affairs	66	24	5	3	1	0	1	91	4	111
2019	Access to information and privacy	64	16	8	5	3	0	3	83	8	37
2019	Security	55	38	7	0	0	0	0	93	0	14
2019	Science and technology	69	20	7	3	1	0	1	89	4	139
2019	Library services	87	13	0	0	0	0	0	100	0	10
2019	Administration and operations	62	23	8	2	3	0	1	87	5	398
2019	Human resources	62	22	9	5	1	0	1	85	6	140
2019	Financial management	70	22	2	2	1	0	4	96	3	121
2019	Procurement	56	37	7	0	0	0	0	93	0	16
2019	Information management	63	20	10	3	0	1	3	86	3	148
2019	Information technology	64	22	8	3	2	0	1	87	5	585
2019	Internal audit	71	19	10	0	0	0	0	90	0	10
2019	Evaluation	53	27	9	6	0	0	4	84	6	32
2019	Data sciences	69	20	6	3	1	0	1	90	4	761
2019	Policy	72	20	8	0	0	0	0	92	0	25
2019	Project management	53	30	10	3	3	0	0	84	6	403
2019	Other services to the public	60	26	8	3	2	1	0	87	5	163
2019	None of the above	64	22	6	2	2	1	3	90	4	559
2018	Client contact centre	62	20	7	6	4	0	2	84	10	128
2018	Communications or public affairs	65	20	7	3	3	0	1	86	7	93
2018	Access to information and privacy	69	9	18	0	4	0	0	78	4	23
2018	Science and technology	65	22	6	2	1	1	3	90	3	140
2018	Library services	68	25	0	0	0	0	7	100	0	13
2018	Administration and operations	60	24	10	2	2	0	2	86	5	378
2018	Human resources	66	14	11	6	1	0	3	83	7	137
2018	Financial management	72	19	5	3	1	0	0	91	4	109
2018	Information management	58	27	11	2	1	0	1	86	2	140
2018	Information technology	55	28	9	4	2	0	1	84	6	508
2018	Evaluation	70	14	13	3	0	0	0	84	3	29
2018	Data sciences	65	21	9	2	2	1	1	87	4	723
2018	Policy	76	7	10	0	7	0	0	83	7	29
2018	Project management	55	29	11	4	1	0	0	84	5	367
2018	Other services to the public	61	27	6	1	3	0	2	90	4	135
2018	None of the above	59	24	8	5	1	0	2	86	6	529
2017	Client contact centre	57	16	12	4	5	0	6	78	10	138
2017	Health care practitioners	77	15	0	8	0	0	0	92	8	11
2017	Communications or public affairs	67	25	7	1	0	0	0	92	1	101
2017	Access to information and privacy	80	16	0	0	0	0	4	100	0	25
2017	Science and technology	66	21	7	3	1	0	2	89	4	136
2017	Library services	70	30	0	0	0	0	0	100	0	13
2017	Administration and operations	59	25	9	4	1	1	2	86	5	440
2017	Human resources	68	19	7	2	1	1	1	89	4	157
2017	Financial management	66	22	7	1	0	1	4	92	1	122
2017	Procurement	51	25	6	12	0	0	6	80	13	16
2017	Information management	65	21	7	4	1	1	1	88	5	133
2017	Information technology	57	25	9	3	2	1	4	85	5	581
2017	Internal audit	59	20	0	0	11	0	11	88	12	10
2017	Evaluation	79	15	0	3	3	0	0	94	6	35
2017	Data sciences	64	21	7	3	2	0	3	88	5	672
2017	Policy	67	25	8	0	0	0	0	92	0	28
2017	Project management	53	28	10	4	3	0	2	83	7	438
2017	Other services to the public	56	30	3	3	2	1	4	91	6	136
2017	None of the above	61	23	9	2	1	0	3	87	4	874

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	14	7	1	0	1	3	92	1	113
2020	Communications or public affairs	69	15	6	7	1	0	1	85	8	108
2020	Access to information and privacy	67	20	10	0	0	0	3	90	0	36
2020	Security	77	10	8	5	0	0	0	87	5	18
2020	Science and technology	66	13	6	7	4	1	3	83	11	111
2020	Administration and operations	73	12	8	3	3	0	1	86	6	436
2020	Human resources	70	12	6	3	4	0	4	86	7	166
2020	Financial management	82	10	1	1	3	0	3	95	4	104
2020	Procurement	75	18	6	0	0	0	0	94	0	16
2020	Information management	71	16	7	2	2	0	1	88	4	128
2020	Information technology	77	12	5	2	2	1	1	91	4	497
2020	Internal audit	100	0	0	0	0	0	0	100	0	10
2020	Evaluation	58	34	8	0	0	0	0	92	0	24
2020	Data sciences	73	14	6	3	3	0	1	88	6	725
2020	Policy	80	10	10	0	0	0	0	90	0	30
2020	Project management	71	17	6	2	2	1	1	90	4	393
2020	Other services to the public	69	18	4	4	2	1	2	90	6	150
2020	None of the above	72	15	4	3	3	0	2	90	6	518
2019	Client contact centre	66	13	9	4	4	0	4	82	9	136
2019	Health care practitioners	57	12	6	18	0	0	6	74	19	16
2019	Communications or public affairs	71	15	8	2	3	0	1	88	4	112
2019	Access to information and privacy	75	11	3	5	0	0	6	91	6	37
2019	Security	51	36	7	0	6	0	0	87	6	14
2019	Science and technology	73	16	6	2	2	0	2	91	4	141
2019	Library services	91	9	0	0	0	0	0	100	0	11
2019	Administration and operations	66	20	7	3	3	0	0	86	6	395
2019	Human resources	68	17	6	2	6	0	1	85	9	140
2019	Financial management	73	11	9	2	0	0	5	89	2	121
2019	Procurement	56	38	0	0	6	0	0	94	6	16
2019	Information management	63	18	10	3	1	1	3	85	5	149
2019	Information technology	67	16	7	3	4	1	2	85	8	582
2019	Internal audit	81	19	0	0	0	0	0	100	0	10
2019	Evaluation	75	9	0	12	0	0	4	87	13	32
2019	Data sciences	68	17	7	4	3	0	1	85	7	758
2019	Policy	71	25	4	0	0	0	0	96	0	24
2019	Project management	59	19	11	3	6	0	0	79	9	405
2019	Other services to the public	66	19	8	3	4	0	1	85	7	163
2019	None of the above	62	20	8	3	4	1	2	85	7	562
2018	Client contact centre	59	16	11	6	7	0	2	76	13	128
2018	Communications or public affairs	62	15	13	2	5	1	1	79	8	92
2018	Access to information and privacy	62	8	17	8	4	0	0	70	12	23
2018	Science and technology	63	21	7	3	2	1	3	86	6	139
2018	Library services	54	29	10	0	0	0	7	89	0	13
2018	Administration and operations	63	18	9	5	3	0	1	83	8	377
2018	Human resources	60	17	9	10	1	0	3	79	12	137
2018	Financial management	68	22	5	5	0	1	0	90	5	109
2018	Information management	59	27	4	4	4	0	2	88	8	140
2018	Information technology	59	22	10	4	3	1	2	83	8	505
2018	Evaluation	73	0	20	3	3	0	0	73	7	28
2018	Data sciences	65	16	8	4	4	1	1	83	9	723
2018	Policy	69	17	7	3	3	0	0	86	7	29
2018	Project management	58	25	10	4	2	0	0	83	6	365
2018	Other services to the public	62	25	5	3	3	1	1	89	6	135
2018	None of the above	57	22	12	5	3	0	1	80	8	526
2017	Client contact centre	59	19	7	6	3	0	6	83	9	138
2017	Health care practitioners	60	33	8	0	0	0	0	92	0	11
2017	Communications or public affairs	73	14	10	3	0	0	0	87	3	102
2017	Access to information and privacy	72	8	8	3	5	0	4	84	8	25
2017	Science and technology	65	22	5	3	2	0	3	89	5	136
2017	Library services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	62	19	9	3	4	1	2	84	7	439
2017	Human resources	63	21	9	1	4	1	1	86	5	157
2017	Financial management	65	21	7	0	3	1	3	90	3	122
2017	Procurement	61	20	6	6	0	0	6	87	7	16
2017	Information management	68	14	7	5	4	1	2	84	9	132
2017	Information technology	62	18	8	4	4	1	4	84	8	582
2017	Internal audit	39	20	11	10	20	0	0	60	30	10
2017	Evaluation	69	11	9	11	0	0	0	80	11	35
2017	Data sciences	66	16	6	3	5	0	3	85	8	676
2017	Policy	74	11	15	0	0	0	0	85	0	28
2017	Project management	58	21	9	5	5	0	2	81	10	438
2017	Other services to the public	63	19	7	5	3	0	4	85	8	135
2017	None of the above	62	18	8	4	4	1	4	83	8	875

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	10	8	2	0	0	26	87	2	112
2020	Communications or public affairs	76	8	2	0	2	0	12	96	2	109
2020	Access to information and privacy	53	23	6	0	0	0	17	93	0	35
2020	Security	58	13	0	0	0	0	29	100	0	18
2020	Science and technology	59	11	5	9	2	0	14	82	13	111
2020	Administration and operations	62	14	5	1	0	1	18	93	1	433
2020	Human resources	62	15	3	2	0	0	19	94	2	166
2020	Financial management	71	14	5	2	0	0	8	93	2	105
2020	Procurement	58	6	0	6	0	0	30	91	9	16
2020	Information management	59	9	2	1	1	0	27	93	4	128
2020	Information technology	66	11	6	1	1	1	15	91	2	500
2020	Internal audit	60	21	0	10	0	0	10	89	11	10
2020	Evaluation	54	16	4	0	0	0	25	94	0	24
2020	Data sciences	68	10	4	1	1	0	15	93	2	724
2020	Policy	70	10	0	0	0	0	20	100	0	30
2020	Project management	57	25	8	1	3	0	7	88	4	395
2020	Other services to the public	61	14	3	1	0	2	18	94	2	150
2020	None of the above	62	12	4	2	0	0	20	93	2	520
2019	Client contact centre	66	5	5	1	3	0	21	90	5	135
2019	Health care practitioners	63	6	6	0	6	0	18	85	7	16
2019	Communications or public affairs	63	10	5	1	2	0	20	90	3	112
2019	Access to information and privacy	65	8	8	3	0	0	16	87	3	37
2019	Security	86	0	0	0	7	0	7	92	8	14
2019	Science and technology	65	15	5	3	3	0	9	88	6	140
2019	Library services	100	0	0	0	0	0	0	100	0	11
2019	Administration and operations	57	14	6	2	1	0	20	89	3	393
2019	Human resources	66	8	2	1	1	0	22	95	3	140
2019	Financial management	66	15	1	1	0	0	17	98	1	120
2019	Procurement	48	32	8	0	0	0	13	91	0	15
2019	Information management	59	10	5	3	0	1	22	89	4	150
2019	Information technology	61	12	5	3	1	1	17	89	5	583
2019	Internal audit	70	30	0	0	0	0	0	100	0	10
2019	Evaluation	55	6	6	0	0	0	33	91	0	32
2019	Data sciences	65	11	3	2	1	0	18	93	3	758
2019	Policy	63	12	17	0	0	0	8	82	0	24
2019	Project management	53	22	12	2	3	0	7	81	6	402
2019	Other services to the public	63	12	4	2	1	0	18	91	4	165
2019	None of the above	55	14	4	2	1	1	23	90	4	559
2018	Client contact centre	58	12	6	4	2	0	19	86	7	128
2018	Communications or public affairs	57	11	5	1	1	0	24	90	3	92
2018	Access to information and privacy	62	4	4	0	0	0	29	94	0	23
2018	Science and technology	57	15	5	4	2	1	17	87	7	138
2018	Library services	79	7	0	0	0	0	14	100	0	13
2018	Administration and operations	54	13	5	3	1	0	23	88	4	377
2018	Human resources	62	10	4	2	0	0	22	92	3	136
2018	Financial management	66	12	3	1	0	0	19	96	1	108
2018	Information management	52	14	5	0	0	0	29	93	0	139
2018	Information technology	54	17	6	3	0	0	20	89	4	507
2018	Evaluation	51	10	7	0	0	0	32	90	0	29
2018	Data sciences	58	13	5	2	1	1	20	90	3	718
2018	Policy	69	3	10	0	0	0	17	88	0	29
2018	Project management	53	24	11	3	2	0	8	83	5	366
2018	Other services to the public	52	17	7	2	1	1	20	87	3	132
2018	None of the above	53	14	6	2	0	0	25	90	2	523
2017	Client contact centre	61	6	5	1	0	0	26	91	2	138
2017	Health care practitioners	67	0	0	0	0	0	33	100	0	11
2017	Communications or public affairs	61	14	6	3	0	0	16	89	4	102
2017	Access to information and privacy	67	8	4	4	0	0	17	90	5	25
2017	Science and technology	56	14	5	3	1	1	20	89	5	134
2017	Library services	68	7	0	0	0	0	25	100	0	13
2017	Administration and operations	52	15	5	2	1	1	24	89	4	438
2017	Human resources	59	10	4	4	0	1	21	89	6	156
2017	Financial management	65	14	1	2	0	1	17	97	2	122
2017	Procurement	43	6	0	6	0	0	45	89	11	16
2017	Information management	58	8	0	1	1	1	31	97	3	132
2017	Information technology	53	18	5	1	1	0	21	90	3	579
2017	Internal audit	40	29	10	0	21	0	0	69	21	10
2017	Evaluation	74	0	0	3	3	0	21	93	7	35
2017	Data sciences	57	14	4	3	1	0	21	90	4	674
2017	Policy	71	11	10	3	0	0	4	86	4	28
2017	Project management	51	25	10	3	3	0	9	83	7	437
2017	Other services to the public	58	12	4	4	1	1	20	88	6	135
2017	None of the above	56	14	5	2	1	1	23	91	3	869

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	67	17	6	1	2	2	6	91	3	112
2020	Communications or public affairs	81	12	4	1	0	0	3	95	1	110
2020	Access to information and privacy	61	19	14	0	0	0	6	85	0	36
2020	Security	87	13	0	0	0	0	0	100	0	18
2020	Science and technology	68	14	5	3	1	0	9	90	4	110
2020	Administration and operations	76	10	5	1	0	1	6	93	2	433
2020	Human resources	79	14	3	0	1	0	3	96	1	166
2020	Financial management	86	7	1	0	1	0	5	98	1	105
2020	Procurement	100	0	0	0	0	0	0	100	0	16
2020	Information management	71	17	2	0	1	1	8	97	1	128
2020	Information technology	80	8	2	1	0	1	8	96	2	497
2020	Internal audit	79	11	0	0	0	0	10	100	0	10
2020	Evaluation	75	21	4	0	0	0	0	96	0	24
2020	Data sciences	79	12	3	1	1	1	4	95	2	726
2020	Policy	73	17	3	0	0	0	7	96	0	30
2020	Project management	74	15	5	2	1	1	3	92	3	394
2020	Other services to the public	69	17	6	3	1	0	4	90	4	151
2020	None of the above	78	12	3	1	0	0	6	96	1	520
2019	Client contact centre	76	10	7	0	0	0	7	93	0	135
2019	Health care practitioners	63	6	12	6	6	0	6	74	13	16
2019	Communications or public affairs	78	13	2	2	1	0	5	95	3	112
2019	Access to information and privacy	60	21	13	0	0	0	6	86	0	37
2019	Security	85	0	15	0	0	0	0	85	0	14
2019	Science and technology	78	14	3	2	1	0	2	94	3	140
2019	Library services	100	0	0	0	0	0	0	100	0	10
2019	Administration and operations	72	18	3	2	0	0	5	95	2	396
2019	Human resources	78	13	4	0	1	1	3	95	1	139
2019	Financial management	80	11	1	1	0	0	8	98	1	121
2019	Procurement	67	20	13	0	0	0	0	87	0	15
2019	Information management	78	11	3	0	0	1	8	96	0	150
2019	Information technology	79	9	3	1	1	1	6	94	3	585
2019	Internal audit	100	0	0	0	0	0	0	100	0	10
2019	Evaluation	74	16	0	0	0	0	10	100	0	31
2019	Data sciences	79	12	3	1	0	1	5	96	1	760
2019	Policy	72	20	8	0	0	0	0	92	0	25
2019	Project management	69	21	6	1	1	0	2	92	2	406
2019	Other services to the public	74	14	5	2	0	0	4	92	2	165
2019	None of the above	73	13	5	0	1	1	8	94	1	559
2018	Client contact centre	72	10	12	2	2	0	2	83	4	127
2018	Communications or public affairs	81	6	5	0	1	0	6	93	1	92
2018	Access to information and privacy	56	40	4	0	0	0	0	96	0	23
2018	Science and technology	71	17	3	0	0	1	8	97	0	139
2018	Library services	66	0	27	0	0	0	7	71	0	13
2018	Administration and operations	73	15	3	1	1	0	7	95	1	378
2018	Human resources	71	12	8	3	0	0	6	88	3	137
2018	Financial management	86	10	1	0	0	0	4	99	0	109
2018	Information management	73	13	4	1	1	2	6	93	3	140
2018	Information technology	69	13	5	1	1	1	9	92	3	508
2018	Evaluation	76	11	7	0	0	0	7	93	0	29
2018	Data sciences	73	15	4	1	0	1	6	94	1	724
2018	Policy	90	3	7	0	0	0	0	93	0	29
2018	Project management	69	19	7	2	0	0	3	90	2	365
2018	Other services to the public	66	22	3	2	0	1	7	95	2	135
2018	None of the above	70	14	5	1	0	0	10	93	1	528
2017	Client contact centre	66	12	7	2	0	1	12	89	3	138
2017	Health care practitioners	75	25	0	0	0	0	0	100	0	11
2017	Communications or public affairs	79	11	5	1	0	0	3	94	1	101
2017	Access to information and privacy	51	28	12	0	0	0	9	87	0	25
2017	Science and technology	69	15	7	0	0	0	9	92	0	134
2017	Library services	79	14	7	0	0	0	0	93	0	13
2017	Administration and operations	72	10	5	1	1	1	10	93	2	436
2017	Human resources	72	18	4	1	1	1	5	94	2	156
2017	Financial management	81	9	3	1	0	1	6	96	1	122
2017	Procurement	80	7	7	0	0	0	7	93	0	15
2017	Information management	74	13	4	2	0	0	6	93	2	132
2017	Information technology	68	12	4	1	2	1	12	92	4	579
2017	Internal audit	51	19	10	0	11	0	11	77	12	10
2017	Evaluation	80	12	0	0	3	0	5	97	3	35
2017	Data sciences	71	15	3	2	0	0	8	94	2	675
2017	Policy	74	11	11	0	0	0	4	89	0	28
2017	Project management	70	17	6	0	0	0	6	92	1	433
2017	Other services to the public	65	19	5	2	0	2	7	92	2	134
2017	None of the above	72	12	4	1	0	0	11	95	1	869

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	18	5	2	7	1	3	86	9	113
2020	Communications or public affairs	74	9	8	2	5	1	1	85	7	110
2020	Access to information and privacy	62	17	8	6	6	0	2	80	12	36
2020	Security	58	18	5	13	5	0	0	77	18	18
2020	Science and technology	69	9	7	4	6	1	4	82	11	112
2020	Administration and operations	64	17	8	4	4	0	2	84	8	433
2020	Human resources	70	8	9	4	5	0	4	81	9	165
2020	Financial management	76	16	4	3	2	0	0	92	5	105
2020	Procurement	88	0	6	6	0	0	0	88	6	16
2020	Information management	63	18	6	5	3	2	3	85	9	128
2020	Information technology	65	18	9	3	3	1	2	85	6	501
2020	Internal audit	70	21	0	0	0	0	10	100	0	10
2020	Evaluation	65	22	9	0	0	0	4	91	0	23
2020	Data sciences	70	18	6	2	3	1	1	90	5	727
2020	Policy	70	17	7	0	0	0	7	93	0	30
2020	Project management	73	18	3	2	2	0	2	92	4	393
2020	Other services to the public	61	19	11	3	4	0	1	82	7	150
2020	None of the above	67	18	8	3	2	0	2	88	4	520
2019	Client contact centre	68	14	6	1	7	1	4	86	8	135
2019	Health care practitioners	37	27	6	18	6	0	6	68	26	16
2019	Communications or public affairs	73	14	3	3	6	0	2	89	8	112
2019	Access to information and privacy	58	14	8	8	6	0	6	77	15	37
2019	Security	80	14	5	0	0	0	0	95	0	14
2019	Science and technology	87	7	2	2	2	0	0	93	4	141
2019	Library services	75	17	8	0	0	0	0	92	0	11
2019	Administration and operations	64	17	7	4	5	0	3	84	9	397
2019	Human resources	77	10	4	1	4	0	4	91	5	139
2019	Financial management	81	10	4	1	0	0	4	95	1	121
2019	Procurement	80	13	0	7	0	0	0	93	7	16
2019	Information management	65	21	5	3	2	1	3	89	6	150
2019	Information technology	72	14	5	2	3	1	3	89	6	588
2019	Internal audit	91	9	0	0	0	0	0	100	0	10
2019	Evaluation	71	12	6	0	7	0	3	86	8	32
2019	Data sciences	80	10	4	2	2	0	2	92	4	762
2019	Policy	84	12	4	0	0	0	0	96	0	25
2019	Project management	79	12	3	1	2	0	2	93	4	405
2019	Other services to the public	68	18	5	1	5	1	2	89	6	165
2019	None of the above	76	12	3	3	2	1	4	92	5	559
2018	Client contact centre	68	15	6	2	5	0	3	86	8	128
2018	Communications or public affairs	72	15	3	0	5	0	5	92	5	93
2018	Access to information and privacy	52	26	11	11	0	0	0	78	11	23
2018	Science and technology	77	13	5	3	0	1	2	92	3	140
2018	Library services	52	41	7	0	0	0	0	93	0	13
2018	Administration and operations	68	13	9	2	4	0	3	84	7	378
2018	Human resources	76	8	5	2	1	0	8	91	4	137
2018	Financial management	76	10	6	7	1	0	0	86	8	109
2018	Information management	71	12	10	1	4	0	1	85	5	140
2018	Information technology	69	13	7	2	3	1	4	87	6	507
2018	Evaluation	86	0	7	3	0	0	3	89	4	28
2018	Data sciences	78	11	4	2	2	1	2	92	3	725
2018	Policy	90	3	3	3	0	0	0	93	3	29
2018	Project management	82	13	3	1	1	0	1	95	2	367
2018	Other services to the public	73	10	7	5	2	1	2	85	7	134
2018	None of the above	74	11	6	3	4	1	3	87	7	526
2017	Client contact centre	57	14	7	7	9	1	6	76	17	138
2017	Health care practitioners	64	19	8	0	0	0	10	92	0	11
2017	Communications or public affairs	73	20	1	3	3	0	0	93	6	102
2017	Access to information and privacy	45	9	0	16	27	0	4	55	45	25
2017	Science and technology	75	15	3	1	0	2	3	95	2	135
2017	Library services	61	32	0	0	0	0	7	100	0	13
2017	Administration and operations	58	15	8	4	8	1	6	78	13	439
2017	Human resources	77	10	3	4	2	0	3	91	6	156
2017	Financial management	67	13	6	3	4	2	5	86	8	122
2017	Procurement	75	25	0	0	0	0	0	100	0	16
2017	Information management	72	16	5	2	2	1	2	91	5	133
2017	Information technology	63	18	7	3	4	1	4	85	8	583
2017	Internal audit	51	10	10	0	11	0	20	75	13	10
2017	Evaluation	71	11	0	6	3	0	9	90	10	35
2017	Data sciences	75	14	3	1	2	0	3	93	4	674
2017	Policy	72	13	12	3	0	0	0	85	3	28
2017	Project management	74	15	2	2	4	0	2	92	6	438
2017	Other services to the public	60	23	5	1	4	0	7	89	6	136
2017	None of the above	73	12	6	2	2	1	4	89	4	874

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	32	11	7	2	1	2	79	10	112
2020	Communications or public affairs	44	35	17	3	2	0	1	79	4	110
2020	Access to information and privacy	41	25	28	3	3	0	0	66	6	36
2020	Security	71	10	18	0	0	0	0	82	0	18
2020	Science and technology	43	22	19	7	7	0	2	66	15	111
2020	Administration and operations	47	32	12	4	2	0	1	81	6	435
2020	Human resources	48	27	17	6	1	0	2	76	7	166
2020	Financial management	55	20	14	8	3	0	0	75	11	104
2020	Procurement	56	38	6	0	0	0	0	94	0	16
2020	Information management	41	39	12	3	3	0	2	82	6	126
2020	Information technology	44	34	13	6	3	0	1	79	9	500
2020	Internal audit	60	21	10	0	0	0	10	89	0	10
2020	Evaluation	25	46	17	8	4	0	0	71	13	24
2020	Data sciences	44	31	14	6	4	1	1	76	10	726
2020	Policy	56	17	17	3	0	0	7	78	4	30
2020	Project management	51	30	12	4	2	0	0	82	6	395
2020	Other services to the public	42	31	20	4	1	0	1	75	5	151
2020	None of the above	47	29	14	6	3	0	2	77	9	520
2019	Client contact centre	47	31	12	5	2	0	2	80	8	137
2019	Health care practitioners	51	18	0	12	6	0	12	79	21	16
2019	Communications or public affairs	42	36	14	4	3	0	1	79	7	112
2019	Access to information and privacy	45	35	8	8	0	0	3	83	8	37
2019	Security	69	7	17	7	0	0	0	76	7	14
2019	Science and technology	67	19	9	1	3	0	1	86	4	141
2019	Library services	40	51	9	0	0	0	0	91	0	11
2019	Administration and operations	51	29	12	5	1	0	2	81	7	394
2019	Human resources	55	29	10	4	1	0	1	86	4	140
2019	Financial management	63	20	6	4	3	0	5	87	7	120
2019	Procurement	30	45	19	6	0	0	0	75	6	16
2019	Information management	52	28	10	3	3	1	4	84	6	149
2019	Information technology	54	27	11	4	3	1	1	82	7	586
2019	Internal audit	61	19	21	0	0	0	0	79	0	10
2019	Evaluation	65	9	18	3	0	0	4	78	3	32
2019	Data sciences	54	26	11	5	2	0	1	81	7	759
2019	Policy	64	20	16	0	0	0	0	84	0	25
2019	Project management	56	23	14	4	2	0	1	80	6	404
2019	Other services to the public	53	28	13	3	1	0	1	82	4	165
2019	None of the above	53	25	12	4	2	0	3	81	6	559
2018	Client contact centre	46	24	17	6	4	0	2	72	11	128
2018	Communications or public affairs	43	27	24	4	1	0	1	70	5	93
2018	Access to information and privacy	34	57	9	0	0	0	0	91	0	23
2018	Science and technology	54	24	14	5	1	1	2	80	6	139
2018	Library services	50	30	20	0	0	0	0	80	0	13
2018	Administration and operations	49	30	14	3	1	0	1	80	5	378
2018	Human resources	54	22	14	1	4	1	3	80	6	137
2018	Financial management	48	29	16	3	3	0	1	77	6	107
2018	Information management	46	28	17	4	2	1	2	76	6	140
2018	Information technology	48	27	14	5	3	1	2	77	8	506
2018	Evaluation	55	13	15	11	3	0	3	71	14	29
2018	Data sciences	48	30	14	4	1	1	2	80	6	725
2018	Policy	59	38	3	0	0	0	0	97	0	29
2018	Project management	53	28	12	4	2	0	1	82	6	365
2018	Other services to the public	46	38	11	1	2	0	2	86	3	135
2018	None of the above	50	27	13	5	3	1	2	79	8	526
2017	Client contact centre	54	25	9	6	1	0	5	84	6	137
2017	Health care practitioners	46	21	8	17	0	0	8	73	19	11
2017	Communications or public affairs	51	31	15	1	0	1	0	84	1	102
2017	Access to information and privacy	62	30	5	0	0	0	4	95	0	25
2017	Science and technology	51	32	8	4	1	2	2	86	5	135
2017	Library services	47	30	23	0	0	0	0	77	0	13
2017	Administration and operations	49	28	11	5	3	0	3	80	8	440
2017	Human resources	49	33	10	4	0	0	3	85	4	157
2017	Financial management	52	30	8	4	3	1	3	85	7	121
2017	Procurement	46	41	0	7	0	0	7	93	7	15
2017	Information management	47	33	10	5	4	0	2	81	9	133
2017	Information technology	47	29	11	6	3	0	3	79	9	583
2017	Internal audit	51	39	0	0	11	0	0	89	11	10
2017	Evaluation	54	23	12	6	6	0	0	76	12	35
2017	Data sciences	51	27	14	4	2	0	1	79	6	675
2017	Policy	59	23	11	3	4	0	0	82	7	28
2017	Project management	55	29	10	3	2	0	1	85	5	437
2017	Other services to the public	51	32	14	1	1	0	2	84	2	135
2017	None of the above	52	27	12	4	2	1	3	82	6	874

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	30	23	5	4	0	0	68	9	113
2020	Communications or public affairs	24	46	21	7	2	0	0	70	9	110
2020	Access to information and privacy	33	42	22	3	0	0	0	75	3	36
2020	Security	37	49	0	0	14	0	0	86	14	18
2020	Science and technology	35	39	18	4	4	0	0	74	8	112
2020	Administration and operations	36	41	13	6	2	0	1	78	9	436
2020	Human resources	33	46	16	3	2	0	0	79	5	165
2020	Financial management	34	35	27	2	2	0	0	69	4	105
2020	Procurement	56	32	12	0	0	0	0	88	0	16
2020	Information management	31	41	22	5	1	0	0	73	5	128
2020	Information technology	29	42	18	6	3	1	0	72	9	501
2020	Internal audit	40	40	10	10	0	0	0	80	10	10
2020	Evaluation	24	32	32	8	4	0	0	56	12	25
2020	Data sciences	26	41	21	6	5	0	0	68	12	727
2020	Policy	33	43	13	10	0	0	0	77	10	30
2020	Project management	31	45	18	3	2	0	0	76	5	392
2020	Other services to the public	27	44	18	8	2	0	0	72	10	151
2020	None of the above	32	40	18	6	2	0	1	73	8	520

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	29	30	17	3	0	0	51	20	113
2020	Communications or public affairs	5	32	39	20	4	0	0	37	24	110
2020	Access to information and privacy	14	25	50	8	0	3	0	40	8	36
2020	Security	15	50	18	5	6	0	5	69	12	18
2020	Science and technology	19	27	38	10	4	2	0	47	15	111
2020	Administration and operations	19	35	30	13	3	0	0	54	16	435
2020	Human resources	16	29	34	15	6	0	0	45	21	166
2020	Financial management	27	20	42	7	3	0	0	48	10	104
2020	Procurement	6	38	43	0	12	0	0	45	12	16
2020	Information management	18	43	27	7	4	0	0	61	11	128
2020	Information technology	19	34	33	9	5	0	0	53	14	502
2020	Internal audit	0	71	29	0	0	0	0	71	0	10
2020	Evaluation	20	40	28	4	8	0	0	60	12	25
2020	Data sciences	15	33	34	12	5	0	0	49	17	727
2020	Policy	10	40	33	17	0	0	0	50	17	30
2020	Project management	13	28	36	18	5	0	0	41	23	393
2020	Other services to the public	16	35	36	10	3	0	0	51	13	151
2020	None of the above	18	35	30	12	4	0	0	54	16	521
2019	Client contact centre	24	32	30	10	4	0	0	56	14	137
2019	Health care practitioners	33	24	24	12	6	0	0	57	18	16
2019	Communications or public affairs	20	36	34	8	3	0	0	56	10	112
2019	Access to information and privacy	30	38	22	0	11	0	0	68	11	37
2019	Security	19	32	43	6	0	0	0	51	6	15
2019	Science and technology	22	38	29	7	4	0	0	60	11	140
2019	Library services	26	49	25	0	0	0	0	75	0	11
2019	Administration and operations	24	38	26	7	4	0	0	62	12	398
2019	Human resources	17	31	31	14	6	1	0	49	20	140
2019	Financial management	25	42	29	3	1	0	1	67	4	121
2019	Procurement	0	74	20	6	0	0	0	74	6	16
2019	Information management	23	36	34	5	1	1	1	60	5	150
2019	Information technology	21	33	30	10	5	1	1	55	15	588
2019	Internal audit	41	30	20	9	0	0	0	71	9	10
2019	Evaluation	29	41	27	3	0	0	0	70	3	33
2019	Data sciences	23	37	28	9	2	0	0	60	11	761
2019	Policy	17	37	38	4	4	0	0	54	8	24
2019	Project management	14	29	40	12	5	0	0	43	17	402
2019	Other services to the public	17	38	32	9	3	0	0	55	13	166
2019	None of the above	23	33	30	10	3	0	1	57	13	560
2018	Client contact centre	22	29	33	13	4	0	0	50	17	130
2018	Communications or public affairs	15	41	30	12	1	0	0	56	13	94
2018	Access to information and privacy	30	31	26	12	0	0	0	62	12	23
2018	Science and technology	20	34	34	9	3	1	0	55	12	140
2018	Library services	57	33	10	0	0	0	0	90	0	13
2018	Administration and operations	26	37	25	9	2	0	0	63	11	375
2018	Human resources	16	30	34	15	6	0	0	45	21	137
2018	Financial management	13	48	30	9	0	0	0	61	9	108
2018	Information management	23	41	25	9	1	1	1	65	10	141
2018	Information technology	18	34	33	10	5	0	0	52	15	507
2018	Evaluation	21	25	44	7	3	0	0	46	10	29
2018	Data sciences	22	35	29	11	2	1	0	58	13	726
2018	Policy	28	21	35	7	7	3	0	50	14	29
2018	Project management	10	32	38	16	4	0	0	42	21	366
2018	Other services to the public	19	36	33	11	2	0	0	55	13	136
2018	None of the above	18	33	33	12	3	0	0	52	15	529
2017	Client contact centre	21	28	37	10	4	0	1	49	14	138
2017	Health care practitioners	31	36	25	8	0	0	0	67	8	11
2017	Communications or public affairs	6	37	42	14	1	0	0	43	15	102
2017	Access to information and privacy	23	28	21	24	0	0	5	53	25	25
2017	Science and technology	8	42	35	11	4	0	0	51	15	135
2017	Library services	25	41	28	7	0	0	0	65	7	13
2017	Administration and operations	20	35	30	8	6	1	1	56	14	441
2017	Human resources	13	29	34	13	11	0	1	42	24	158
2017	Financial management	14	48	27	7	2	1	0	63	10	121
2017	Procurement	14	55	31	0	0	0	0	69	0	16
2017	Information management	20	42	33	4	2	0	0	62	5	132
2017	Information technology	13	32	38	11	4	0	1	46	15	585
2017	Internal audit	9	41	20	20	11	0	0	50	30	10
2017	Evaluation	22	40	29	3	6	0	0	62	9	35
2017	Data sciences	15	37	34	10	3	0	0	52	14	674
2017	Policy	7	33	46	10	4	0	0	40	14	28
2017	Project management	9	28	41	14	7	1	0	37	21	438
2017	Other services to the public	16	41	29	10	2	0	1	58	12	136
2017	None of the above	15	31	37	12	4	0	1	47	16	877

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	16	31	25	15	0	0	40	29	113
2020	Communications or public affairs	14	20	42	18	6	0	0	25	34	110
2020	Access to information and privacy	6	30	34	20	11	0	0	31	36	36
2020	Security	11	5	31	37	10	0	5	50	17	18
2020	Science and technology	10	15	44	19	11	1	0	30	26	112
2020	Administration and operations	11	17	34	26	11	0	0	38	28	434
2020	Human resources	13	22	35	22	6	1	1	28	36	165
2020	Financial management	7	16	42	19	16	0	0	35	23	105
2020	Procurement	19	13	49	13	6	0	0	19	31	16
2020	Information management	4	16	42	26	12	0	0	38	20	127
2020	Information technology	8	15	38	25	13	0	0	39	23	502
2020	Internal audit	0	10	70	21	0	0	0	21	10	10
2020	Evaluation	12	20	44	8	16	0	0	24	32	25
2020	Data sciences	7	20	36	24	12	0	0	36	27	726
2020	Policy	7	17	44	23	10	0	0	33	23	30
2020	Project management	12	23	39	20	5	0	0	25	35	393
2020	Other services to the public	8	19	44	20	8	0	0	28	28	151
2020	None of the above	10	17	37	24	12	0	0	36	26	520
2019	Client contact centre	8	20	25	27	18	0	1	46	29	136
2019	Health care practitioners	6	24	31	14	24	0	0	39	30	16
2019	Communications or public affairs	8	13	43	20	16	0	0	36	21	111
2019	Access to information and privacy	11	5	38	29	17	0	0	46	16	37
2019	Security	7	7	46	29	11	0	0	41	14	14
2019	Science and technology	5	15	37	29	14	0	0	43	20	140
2019	Library services	0	0	25	43	33	0	0	75	0	11
2019	Administration and operations	8	13	37	29	13	0	0	42	21	397
2019	Human resources	10	21	31	29	8	1	0	37	31	140
2019	Financial management	2	13	39	33	13	0	0	46	15	118
2019	Procurement	6	6	63	25	0	0	0	25	12	16
2019	Information management	1	20	37	29	12	1	1	41	21	148
2019	Information technology	8	16	34	28	12	0	0	41	24	585
2019	Internal audit	9	0	39	31	21	0	0	51	9	10
2019	Evaluation	3	18	36	24	19	0	0	43	21	33
2019	Data sciences	6	15	34	29	16	0	0	45	21	758
2019	Policy	4	8	60	12	16	0	0	28	12	25
2019	Project management	11	20	38	23	8	0	0	31	31	403
2019	Other services to the public	5	20	36	28	11	0	0	39	24	164
2019	None of the above	8	17	37	25	13	0	1	38	25	559
2018	Client contact centre	11	18	33	25	13	0	1	38	29	125
2018	Communications or public affairs	8	12	39	30	11	0	0	41	20	94
2018	Access to information and privacy	4	13	40	21	21	0	0	42	17	23
2018	Science and technology	8	10	39	28	13	1	0	42	18	140
2018	Library services	0	7	38	37	18	0	0	55	7	12
2018	Administration and operations	6	13	35	30	16	0	0	46	19	371
2018	Human resources	13	23	34	18	10	0	1	29	36	137
2018	Financial management	6	12	37	32	11	1	0	44	19	109
2018	Information management	2	15	32	38	13	0	0	51	17	137
2018	Information technology	7	15	38	27	12	0	1	39	22	504
2018	Evaluation	7	16	35	29	12	0	0	41	24	29
2018	Data sciences	6	15	35	28	16	0	0	44	21	723
2018	Policy	7	3	35	41	14	0	0	55	10	29
2018	Project management	9	22	40	23	6	0	0	29	31	362
2018	Other services to the public	6	14	43	23	14	0	0	37	20	136
2018	None of the above	8	18	38	27	9	0	0	36	26	528
2017	Client contact centre	5	19	31	27	17	1	0	45	24	138
2017	Health care practitioners	0	8	43	50	0	0	0	50	8	11
2017	Communications or public affairs	4	18	36	31	11	0	0	42	22	102
2017	Access to information and privacy	7	8	25	33	23	0	4	58	16	25
2017	Science and technology	6	14	39	27	14	1	0	41	20	136
2017	Library services	0	7	37	41	16	0	0	56	7	13
2017	Administration and operations	6	14	36	28	15	0	0	44	20	440
2017	Human resources	11	22	35	20	11	0	1	31	34	158
2017	Financial management	2	15	37	32	13	1	0	46	17	122
2017	Procurement	0	6	68	6	20	0	0	26	6	16
2017	Information management	2	12	38	32	16	0	0	48	14	133
2017	Information technology	5	17	37	28	12	0	0	40	22	585
2017	Internal audit	9	21	30	29	11	0	0	40	30	10
2017	Evaluation	9	6	34	28	23	0	0	51	14	35
2017	Data sciences	6	15	36	28	15	0	1	43	21	674
2017	Policy	7	15	41	25	11	0	0	37	22	28
2017	Project management	9	20	42	21	9	0	0	30	28	437
2017	Other services to the public	6	9	42	28	14	1	1	42	15	134
2017	None of the above	6	16	39	23	14	1	1	38	23	875

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	36	6	6	1	5	0	86	7	113
2020	Communications or public affairs	39	37	12	6	4	2	0	77	10	109
2020	Access to information and privacy	56	31	8	0	0	6	0	92	0	36
2020	Security	53	37	0	0	0	10	0	100	0	18
2020	Science and technology	42	47	7	1	3	1	0	89	4	111
2020	Administration and operations	51	35	8	3	2	2	0	87	5	430
2020	Human resources	51	34	9	2	1	2	1	87	4	164
2020	Financial management	60	34	4	2	0	0	0	94	2	104
2020	Procurement	45	49	6	0	0	0	0	94	0	16
2020	Information management	55	32	7	3	0	4	0	90	3	128
2020	Information technology	45	38	9	2	2	4	0	86	4	498
2020	Internal audit	69	31	0	0	0	0	0	100	0	10
2020	Evaluation	36	44	16	0	4	0	0	80	4	25
2020	Data sciences	42	40	11	4	1	1	0	84	5	727
2020	Policy	67	20	13	0	0	0	0	87	0	30
2020	Project management	47	39	9	4	1	1	0	87	5	393
2020	Other services to the public	55	33	8	2	1	2	0	90	3	150
2020	None of the above	49	36	8	4	1	2	1	87	6	518
2019	Client contact centre	32	46	10	6	2	4	0	81	9	135
2019	Health care practitioners	21	31	24	6	12	6	0	55	19	16
2019	Communications or public affairs	34	45	13	7	1	0	0	79	8	112
2019	Access to information and privacy	39	41	13	2	2	2	0	81	5	37
2019	Security	45	41	7	7	0	0	0	86	7	15
2019	Science and technology	32	43	9	9	2	4	1	79	12	139
2019	Library services	49	42	0	0	0	9	0	100	0	11
2019	Administration and operations	35	40	13	6	4	3	0	77	10	398
2019	Human resources	48	34	10	6	1	1	0	83	7	140
2019	Financial management	45	40	9	2	0	2	1	89	2	121
2019	Procurement	37	63	0	0	0	0	0	100	0	16
2019	Information management	38	36	16	5	1	3	2	77	6	149
2019	Information technology	32	42	15	5	2	5	0	77	7	588
2019	Internal audit	51	40	0	0	0	9	0	100	0	10
2019	Evaluation	40	44	13	3	0	0	0	84	3	33
2019	Data sciences	35	41	14	4	1	4	0	79	6	760
2019	Policy	36	52	0	8	0	4	0	92	8	25
2019	Project management	33	46	11	5	2	1	1	81	7	401
2019	Other services to the public	37	38	16	3	1	4	0	78	5	165
2019	None of the above	32	43	15	5	2	2	0	77	7	557
2018	Client contact centre	34	42	13	4	5	2	0	77	9	129
2018	Communications or public affairs	31	45	7	10	4	2	0	78	15	94
2018	Access to information and privacy	49	30	12	0	0	8	0	87	0	23
2018	Science and technology	37	46	10	5	0	3	0	85	5	140
2018	Library services	59	21	20	0	0	0	0	80	0	13
2018	Administration and operations	39	40	11	6	2	1	0	80	8	377
2018	Human resources	37	43	11	5	1	3	1	82	6	137
2018	Financial management	45	41	12	2	0	1	0	86	2	108
2018	Information management	29	45	13	7	1	3	1	78	8	141
2018	Information technology	30	45	15	4	2	4	0	78	7	508
2018	Evaluation	24	60	7	0	10	0	0	84	10	29
2018	Data sciences	31	49	11	4	2	3	0	83	6	725
2018	Policy	41	31	14	0	3	10	0	81	4	29
2018	Project management	34	41	14	8	2	1	0	76	9	362
2018	Other services to the public	42	33	16	5	1	3	0	78	6	136
2018	None of the above	32	42	16	5	2	4	0	76	7	530
2017	Client contact centre	24	39	14	11	6	6	1	67	18	138
2017	Health care practitioners	19	39	27	8	0	8	0	62	8	11
2017	Communications or public affairs	24	52	11	8	1	4	0	79	10	102
2017	Access to information and privacy	38	44	8	3	0	8	0	88	3	25
2017	Science and technology	19	51	19	5	2	4	0	73	7	136
2017	Library services	23	56	7	0	7	7	0	85	7	13
2017	Administration and operations	29	41	14	6	5	6	0	74	11	440
2017	Human resources	29	43	13	8	3	4	0	75	11	158
2017	Financial management	32	50	11	3	2	2	0	83	5	122
2017	Procurement	39	49	12	0	0	0	0	88	0	16
2017	Information management	28	40	16	5	3	8	0	74	8	133
2017	Information technology	25	39	16	7	4	9	0	70	12	584
2017	Internal audit	30	51	10	0	0	9	0	89	0	10
2017	Evaluation	16	46	15	11	3	6	3	68	16	35
2017	Data sciences	21	47	16	6	4	6	0	72	11	675
2017	Policy	20	37	15	15	7	7	0	60	24	28
2017	Project management	24	47	13	8	5	2	0	73	14	437
2017	Other services to the public	22	43	21	5	1	6	1	70	7	136
2017	None of the above	26	39	17	7	4	6	0	70	11	876

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	38	15	6	3	6	0	75	10	111
2020	Communications or public affairs	23	30	18	11	14	4	0	55	26	110
2020	Access to information and privacy	56	14	11	10	3	6	0	74	14	36
2020	Security	55	26	5	0	0	13	0	94	0	18
2020	Science and technology	31	42	14	6	5	3	0	75	11	110
2020	Administration and operations	45	32	11	7	2	3	0	79	10	432
2020	Human resources	45	30	12	5	5	2	1	77	10	165
2020	Financial management	51	39	5	4	1	1	0	90	5	104
2020	Procurement	39	43	13	6	0	0	0	82	6	16
2020	Information management	48	33	9	6	1	4	0	84	7	128
2020	Information technology	39	33	12	6	3	6	0	78	10	499
2020	Internal audit	48	42	10	0	0	0	0	90	0	10
2020	Evaluation	16	48	20	12	4	0	0	64	16	25
2020	Data sciences	34	33	15	11	3	3	0	70	15	726
2020	Policy	40	46	7	7	0	0	0	87	7	30
2020	Project management	35	34	14	9	5	3	0	71	14	391
2020	Other services to the public	46	34	9	6	3	3	0	82	9	151
2020	None of the above	40	29	14	10	3	4	1	73	13	520

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	26	14	11	6	2	0	69	17	113
2020	Communications or public affairs	44	27	10	10	9	1	0	71	19	110
2020	Access to information and privacy	41	22	18	10	3	6	0	67	14	36
2020	Security	47	34	8	5	0	5	0	86	5	18
2020	Science and technology	36	31	8	9	10	5	0	70	21	112
2020	Administration and operations	45	26	12	9	5	2	1	73	14	436
2020	Human resources	49	25	9	10	4	2	1	76	14	164
2020	Financial management	53	28	7	4	9	0	0	80	12	105
2020	Procurement	19	57	0	17	7	0	0	76	24	16
2020	Information management	45	29	9	10	6	1	0	75	16	128
2020	Information technology	38	31	11	10	9	2	0	70	19	498
2020	Internal audit	58	21	21	0	0	0	0	79	0	10
2020	Evaluation	28	44	16	8	4	0	0	72	12	25
2020	Data sciences	40	32	11	10	6	1	0	73	16	727
2020	Policy	52	24	14	10	0	0	0	76	10	29
2020	Project management	42	29	9	12	7	1	1	72	19	393
2020	Other services to the public	44	27	11	7	8	2	0	73	16	151
2020	None of the above	40	27	12	11	7	1	1	70	18	519

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	25	12	6	0	7	3	80	7	112
2020	Communications or public affairs	55	19	14	4	4	3	1	77	8	109
2020	Access to information and privacy	56	22	6	10	0	6	0	83	11	36
2020	Security	66	24	5	0	0	5	0	95	0	18
2020	Science and technology	45	28	11	4	4	6	1	79	9	112
2020	Administration and operations	56	24	10	3	3	3	1	83	6	432
2020	Human resources	52	26	14	4	1	2	1	80	5	163
2020	Financial management	61	26	5	5	1	3	0	89	6	103
2020	Procurement	39	44	11	6	0	0	0	83	6	16
2020	Information management	56	24	9	5	0	6	0	84	6	126
2020	Information technology	47	30	11	2	3	6	1	84	5	501
2020	Internal audit	69	21	10	0	0	0	0	90	0	10
2020	Evaluation	36	48	8	8	0	0	0	84	8	25
2020	Data sciences	53	29	10	2	2	3	1	85	5	722
2020	Policy	73	17	10	0	0	0	0	90	0	30
2020	Project management	52	27	13	3	2	1	1	81	5	391
2020	Other services to the public	54	27	8	5	1	4	1	85	6	151
2020	None of the above	49	29	10	4	1	4	3	83	6	515

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	31	17	6	2	4	0	74	8	113
2020	Communications or public affairs	22	41	14	14	5	3	0	66	20	110
2020	Access to information and privacy	42	28	10	20	0	0	0	70	20	36
2020	Security	54	32	6	0	0	8	0	93	0	18
2020	Science and technology	34	39	14	8	3	3	0	75	11	112
2020	Administration and operations	43	33	14	6	3	2	0	77	9	435
2020	Human resources	42	31	13	8	3	2	1	75	11	165
2020	Financial management	50	34	11	2	2	0	0	85	4	105
2020	Procurement	26	49	19	0	6	0	0	75	6	16
2020	Information management	46	28	14	9	0	2	0	76	10	128
2020	Information technology	37	38	13	6	4	1	0	77	10	500
2020	Internal audit	48	32	20	0	0	0	0	80	0	10
2020	Evaluation	28	48	8	8	4	4	0	79	12	25
2020	Data sciences	37	36	17	6	3	1	0	74	9	725
2020	Policy	60	20	17	3	0	0	0	80	3	30
2020	Project management	36	35	17	10	3	0	0	71	12	392
2020	Other services to the public	37	39	11	11	1	1	0	77	12	151
2020	None of the above	40	33	14	7	4	2	2	75	11	516
2019	Client contact centre	35	35	16	12	2	0	0	70	14	136
2019	Health care practitioners	27	19	24	18	12	0	0	45	30	16
2019	Communications or public affairs	32	46	10	7	3	2	0	79	11	112
2019	Access to information and privacy	43	41	5	5	5	0	0	84	11	37
2019	Security	31	55	14	0	0	0	0	86	0	15
2019	Science and technology	28	44	12	9	4	2	1	74	13	140
2019	Library services	75	16	0	9	0	0	0	91	9	11
2019	Administration and operations	30	40	12	10	6	2	0	71	16	399
2019	Human resources	38	37	14	6	3	1	1	77	9	139
2019	Financial management	35	51	6	6	0	2	1	88	6	119
2019	Procurement	20	49	25	6	0	0	0	69	6	16
2019	Information management	35	37	17	7	1	3	1	74	8	150
2019	Information technology	30	39	15	8	4	4	0	72	13	591
2019	Evaluation	38	32	21	6	3	0	0	70	9	33
2019	Data sciences	33	40	14	7	4	2	0	74	11	764
2019	Policy	32	48	12	4	4	0	0	80	8	25
2019	Project management	26	41	16	10	6	1	0	68	16	405
2019	Other services to the public	30	38	21	6	2	3	0	70	8	166
2019	None of the above	29	39	17	8	4	3	0	70	12	560
2018	Client contact centre	30	42	10	12	5	0	0	73	18	129
2018	Communications or public affairs	25	44	11	10	7	2	0	70	18	94
2018	Access to information and privacy	50	33	8	4	4	0	0	84	8	23
2018	Science and technology	33	44	11	7	3	1	0	78	10	140
2018	Library services	59	31	10	0	0	0	0	90	0	13
2018	Administration and operations	35	39	14	6	4	1	0	75	11	378
2018	Human resources	37	30	17	10	3	1	1	69	14	137
2018	Financial management	41	44	14	1	1	0	0	84	2	108
2018	Information management	31	37	18	7	3	3	1	72	10	140
2018	Information technology	30	41	17	6	3	3	0	73	9	508
2018	Evaluation	24	53	16	0	7	0	0	77	7	29
2018	Data sciences	34	40	13	8	3	2	0	76	11	728
2018	Policy	38	34	10	0	7	10	0	81	8	29
2018	Project management	29	37	19	10	5	1	0	66	15	365
2018	Other services to the public	31	36	18	8	5	1	0	68	13	137
2018	None of the above	28	36	18	10	4	4	0	67	14	528
2017	Client contact centre	28	44	16	8	4	1	0	72	12	138
2017	Health care practitioners	11	56	17	0	8	8	0	73	8	11
2017	Communications or public affairs	33	43	12	8	1	2	0	78	10	102
2017	Access to information and privacy	40	37	9	15	0	0	0	77	15	25
2017	Science and technology	23	46	15	8	4	4	0	72	13	136
2017	Library services	39	61	0	0	0	0	0	100	0	13
2017	Administration and operations	27	41	15	8	8	1	0	69	16	441
2017	Human resources	25	41	17	8	5	4	0	68	14	158
2017	Financial management	34	46	10	7	2	1	0	81	9	122
2017	Procurement	39	49	6	6	0	0	0	88	6	16
2017	Information management	28	43	18	4	5	4	0	73	9	133
2017	Information technology	24	41	19	7	5	4	0	68	12	583
2017	Internal audit	20	40	20	20	0	0	0	61	20	10
2017	Evaluation	31	43	17	6	0	3	0	76	6	35
2017	Data sciences	26	42	16	9	4	2	0	70	14	675
2017	Policy	28	34	17	10	4	7	0	67	15	28
2017	Project management	22	45	16	10	8	0	0	66	18	438
2017	Other services to the public	22	45	18	9	2	4	0	70	11	135
2017	None of the above	24	42	15	10	5	4	0	69	15	875

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	43	4	6	3	1	0	87	9	113
2020	Communications or public affairs	40	39	12	5	1	2	1	82	6	110
2020	Access to information and privacy	53	33	12	3	0	0	0	86	3	35
2020	Security	61	34	0	0	5	0	0	95	5	18
2020	Science and technology	48	43	4	4	1	0	0	92	4	112
2020	Administration and operations	54	36	5	3	1	0	0	90	4	436
2020	Human resources	64	28	3	4	0	1	1	94	4	165
2020	Financial management	57	32	9	2	0	0	0	89	2	105
2020	Procurement	56	38	6	0	0	0	0	94	0	16
2020	Information management	50	37	6	6	1	1	0	87	7	128
2020	Information technology	52	35	7	3	1	1	0	88	4	501
2020	Internal audit	58	42	0	0	0	0	0	100	0	10
2020	Evaluation	48	40	0	8	4	0	0	88	12	25
2020	Data sciences	45	39	10	5	0	1	0	84	5	726
2020	Policy	53	37	10	0	0	0	0	90	0	30
2020	Project management	47	42	5	4	2	0	0	89	6	395
2020	Other services to the public	51	38	7	4	0	1	0	89	4	151
2020	None of the above	48	35	7	6	1	1	1	85	7	521

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	43	5	5	3	2	0	87	8	113
2020	Communications or public affairs	38	43	14	3	0	1	1	83	4	109
2020	Access to information and privacy	55	29	14	0	0	2	0	86	0	36
2020	Security	66	29	0	0	5	0	0	95	5	18
2020	Science and technology	49	39	7	5	1	0	0	88	6	112
2020	Administration and operations	54	35	6	3	1	1	0	90	4	435
2020	Human resources	60	28	7	3	0	1	1	90	3	163
2020	Financial management	56	33	7	5	0	0	0	89	5	104
2020	Procurement	63	25	12	0	0	0	0	88	0	16
2020	Information management	57	29	8	5	1	1	0	87	6	128
2020	Information technology	54	32	8	4	1	1	0	87	5	500
2020	Internal audit	58	42	0	0	0	0	0	100	0	10
2020	Evaluation	56	32	4	4	4	0	0	88	8	25
2020	Data sciences	47	34	12	4	1	1	0	82	6	724
2020	Policy	60	30	10	0	0	0	0	90	0	30
2020	Project management	48	39	7	4	2	1	0	87	6	392
2020	Other services to the public	53	35	7	3	1	1	0	90	3	151
2020	None of the above	47	36	9	4	1	1	1	85	6	518

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	35	10	8	3	1	3	77	12	113
2020	Communications or public affairs	22	38	21	13	3	3	1	62	16	108
2020	Access to information and privacy	50	31	8	6	2	0	3	83	8	36
2020	Security	47	15	22	5	5	5	0	66	11	18
2020	Science and technology	36	39	18	4	1	1	1	77	5	112
2020	Administration and operations	42	33	17	4	1	2	2	77	5	436
2020	Human resources	40	36	14	4	0	3	3	81	4	164
2020	Financial management	41	34	20	5	0	0	0	75	5	104
2020	Procurement	56	26	6	6	0	0	6	87	7	16
2020	Information management	39	33	20	5	1	1	2	74	6	125
2020	Information technology	35	37	18	4	2	2	1	74	7	498
2020	Internal audit	39	52	10	0	0	0	0	90	0	10
2020	Evaluation	24	48	20	4	4	0	0	72	8	25
2020	Data sciences	31	35	21	9	2	1	1	67	11	720
2020	Policy	40	27	27	7	0	0	0	66	7	30
2020	Project management	39	38	15	4	2	1	1	78	7	393
2020	Other services to the public	42	36	14	5	1	1	2	80	6	151
2020	None of the above	35	29	22	6	3	2	3	68	9	519

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	29	11	5	2	4	3	81	7	113
2020	Communications or public affairs	41	36	13	4	0	3	4	82	4	109
2020	Access to information and privacy	55	25	6	6	3	5	0	85	9	36
2020	Security	47	37	5	0	0	5	5	94	0	18
2020	Science and technology	50	34	9	0	2	0	6	88	2	112
2020	Administration and operations	51	30	11	4	1	3	1	84	5	433
2020	Human resources	60	24	9	1	0	5	2	90	1	165
2020	Financial management	56	31	7	1	0	2	3	91	1	105
2020	Procurement	50	38	6	6	0	0	0	88	6	16
2020	Information management	51	28	14	2	1	2	2	82	3	128
2020	Information technology	48	30	13	2	1	3	4	84	3	501
2020	Internal audit	68	21	11	0	0	0	0	89	0	10
2020	Evaluation	48	28	12	8	0	4	0	79	8	25
2020	Data sciences	46	32	13	3	1	2	4	82	4	725
2020	Policy	53	23	17	0	0	0	7	82	0	30
2020	Project management	50	37	8	2	1	1	1	88	3	394
2020	Other services to the public	52	28	11	4	0	1	4	84	5	150
2020	None of the above	45	29	14	3	0	3	6	81	3	519

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	19	2	0	2	1	1	97	2	113
2020	Communications or public affairs	69	24	1	2	0	4	1	97	2	109
2020	Access to information and privacy	74	15	6	0	0	5	0	94	0	36
2020	Security	82	13	0	0	0	5	0	100	0	18
2020	Science and technology	78	20	1	1	0	0	0	98	1	111
2020	Administration and operations	80	15	2	0	0	3	0	97	0	435
2020	Human resources	84	10	3	0	0	2	1	97	0	164
2020	Financial management	80	16	4	0	0	1	0	96	0	105
2020	Procurement	88	6	0	0	0	6	0	100	0	16
2020	Information management	81	12	2	1	0	4	0	97	1	128
2020	Information technology	80	14	2	0	0	3	0	97	0	501
2020	Internal audit	90	10	0	0	0	0	0	100	0	10
2020	Evaluation	80	8	8	0	4	0	0	88	4	25
2020	Data sciences	79	16	3	0	0	2	0	97	0	725
2020	Policy	90	3	7	0	0	0	0	93	0	30
2020	Project management	80	18	1	0	0	1	0	99	1	395
2020	Other services to the public	80	15	1	1	0	3	0	98	1	151
2020	None of the above	82	14	2	0	0	1	1	98	0	516

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	34	5	3	1	7	0	89	5	112
2020	Communications or public affairs	50	35	5	5	3	1	1	87	8	110
2020	Access to information and privacy	52	38	2	5	0	3	0	93	5	35
2020	Security	63	19	6	0	5	0	5	88	6	17
2020	Science and technology	53	35	5	4	2	1	1	89	6	110
2020	Administration and operations	63	27	5	4	1	1	0	91	4	432
2020	Human resources	71	21	4	2	1	2	0	94	2	164
2020	Financial management	73	22	4	1	1	0	0	94	2	105
2020	Procurement	82	13	6	0	0	0	0	94	0	16
2020	Information management	65	27	6	0	0	2	1	94	0	127
2020	Information technology	62	28	5	2	1	2	0	92	3	500
2020	Internal audit	80	20	0	0	0	0	0	100	0	10
2020	Evaluation	36	52	8	4	0	0	0	88	4	25
2020	Data sciences	53	34	7	3	1	1	0	89	4	724
2020	Policy	66	24	10	0	0	0	0	90	0	29
2020	Project management	58	35	5	1	1	1	0	94	2	389
2020	Other services to the public	64	31	4	0	0	2	0	96	0	151
2020	None of the above	59	29	6	3	1	2	0	90	4	519

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	23	7	9	4	3	1	79	14	113
2020	Communications or public affairs	51	25	7	12	4	0	0	77	16	110
2020	Access to information and privacy	56	25	3	11	0	3	3	85	12	36
2020	Security	58	24	8	5	0	5	0	86	5	18
2020	Science and technology	49	32	11	2	5	1	0	81	7	111
2020	Administration and operations	56	27	7	4	4	2	0	85	8	433
2020	Human resources	62	24	8	4	2	1	0	86	6	163
2020	Financial management	59	25	11	1	3	1	0	85	4	105
2020	Procurement	58	32	5	6	0	0	0	90	6	16
2020	Information management	55	30	7	7	1	0	0	84	9	128
2020	Information technology	53	30	8	4	3	2	0	84	7	500
2020	Internal audit	69	21	10	0	0	0	0	90	0	10
2020	Evaluation	44	40	4	12	0	0	0	84	12	25
2020	Data sciences	55	28	9	5	2	1	0	84	7	722
2020	Policy	67	26	7	0	0	0	0	93	0	30
2020	Project management	54	29	8	6	2	1	1	84	8	392
2020	Other services to the public	54	31	6	3	3	3	0	87	7	150
2020	None of the above	53	27	9	6	3	1	1	82	9	519

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	34	7	3	1	2	1	88	4	113
2020	Communications or public affairs	52	28	9	4	2	4	2	84	7	110
2020	Access to information and privacy	61	14	3	11	0	8	3	84	13	36
2020	Security	66	11	5	0	0	13	5	94	0	18
2020	Science and technology	57	33	6	4	1	0	0	90	5	111
2020	Administration and operations	64	27	4	2	1	1	0	93	3	435
2020	Human resources	69	24	4	0	2	2	0	94	2	163
2020	Financial management	66	26	7	0	0	1	0	93	0	105
2020	Procurement	71	13	11	0	6	0	0	84	6	16
2020	Information management	66	23	6	2	0	1	1	92	2	128
2020	Information technology	62	27	5	3	0	2	1	91	3	502
2020	Internal audit	71	20	10	0	0	0	0	90	0	10
2020	Evaluation	56	40	4	0	0	0	0	96	0	25
2020	Data sciences	60	24	8	3	1	1	1	87	5	725
2020	Policy	84	10	7	0	0	0	0	93	0	30
2020	Project management	59	29	7	3	1	1	0	89	4	393
2020	Other services to the public	63	30	5	1	1	1	0	94	1	151
2020	None of the above	56	26	9	4	1	2	3	85	5	519

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	32	22	10	3	0	0	65	13	32
2020	Communications or public affairs	13	55	17	15	0	0	0	68	15	40
2020	Access to information and privacy	24	39	0	25	6	6	0	67	33	16
2020	Science and technology	21	40	9	24	2	2	2	64	27	55
2020	Administration and operations	23	45	14	13	4	1	1	69	17	158
2020	Human resources	34	51	10	5	0	0	0	84	5	57
2020	Financial management	24	45	22	10	0	0	0	69	10	42
2020	Information management	23	51	13	4	5	3	0	77	10	39
2020	Information technology	19	44	16	14	2	1	2	66	17	171
2020	Data sciences	13	47	16	16	5	2	1	62	21	248
2020	Policy	51	24	17	8	0	0	0	75	8	12
2020	Project management	22	49	14	12	2	1	0	71	14	285
2020	Other services to the public	20	54	17	6	3	0	0	73	10	60
2020	None of the above	17	52	12	12	3	2	2	72	16	199
2019	Client contact centre	20	48	6	13	7	0	6	72	21	31
2019	Communications or public affairs	29	39	18	8	0	0	5	72	8	38
2019	Science and technology	8	45	18	14	1	4	9	61	18	77
2019	Administration and operations	13	53	13	9	5	3	4	71	15	114
2019	Human resources	42	42	8	3	0	0	5	89	3	38
2019	Financial management	22	62	10	5	2	0	0	83	7	42
2019	Information management	16	57	9	9	0	4	5	80	10	44
2019	Information technology	16	39	20	13	4	4	3	60	18	189
2019	Data sciences	20	45	14	9	3	4	5	71	13	245
2019	Project management	20	47	13	9	4	1	5	72	15	278
2019	Other services to the public	28	39	12	8	2	0	12	76	11	51
2019	None of the above	7	51	11	15	6	5	6	64	23	194

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	91	9	32
2020	Communications or public affairs	100	0	40
2020	Access to information and privacy	81	19	16
2020	Science and technology	96	4	56
2020	Administration and operations	93	7	159
2020	Human resources	97	3	58
2020	Financial management	100	0	42
2020	Information management	87	13	39
2020	Information technology	99	1	171
2020	Data sciences	98	2	248
2020	Policy	100	0	12
2020	Project management	99	1	285
2020	Other services to the public	97	3	60
2020	None of the above	95	5	199

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	25	26	28	13	7	0	0	51	21	29
2020	Communications or public affairs	5	38	17	22	18	0	0	43	40	40
2020	Access to information and privacy	23	15	15	15	23	8	0	41	42	13
2020	Science and technology	6	31	30	22	8	4	0	38	30	54
2020	Administration and operations	22	29	20	22	5	1	1	51	28	146
2020	Human resources	24	35	14	18	7	0	2	60	25	56
2020	Financial management	12	44	12	27	5	0	0	56	32	41
2020	Information management	19	48	7	17	9	0	0	67	26	33
2020	Information technology	16	36	21	17	10	1	1	52	27	170
2020	Data sciences	13	26	22	22	14	2	1	40	37	242
2020	Policy	17	41	17	25	0	0	0	58	25	12
2020	Project management	14	34	20	23	10	0	0	47	32	280
2020	Other services to the public	10	43	22	17	5	0	2	54	23	58
2020	None of the above	12	36	17	23	12	0	1	48	35	187

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	11	89	112
2020	Communications or public affairs	4	96	109
2020	Access to information and privacy	9	91	34
2020	Security	22	78	17
2020	Science and technology	10	90	108
2020	Administration and operations	7	93	433
2020	Human resources	12	88	165
2020	Financial management	8	92	105
2020	Procurement	0	100	16
2020	Information management	8	92	127
2020	Information technology	8	92	495
2020	Internal audit	10	90	10
2020	Evaluation	0	100	25
2020	Data sciences	8	92	720
2020	Policy	7	93	29
2020	Project management	7	93	394
2020	Other services to the public	10	90	147
2020	None of the above	12	88	516

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	6	94	112
2020	Communications or public affairs	9	91	109
2020	Access to information and privacy	12	88	34
2020	Security	5	95	17
2020	Science and technology	12	88	110
2020	Administration and operations	11	89	431
2020	Human resources	14	86	166
2020	Financial management	9	91	104
2020	Procurement	0	100	16
2020	Information management	12	88	127
2020	Information technology	11	89	497
2020	Internal audit	29	71	10
2020	Evaluation	8	92	25
2020	Data sciences	9	91	723
2020	Policy	10	90	30
2020	Project management	11	89	395
2020	Other services to the public	14	86	147
2020	None of the above	12	88	515
2019	Client contact centre	12	88	137
2019	Health care practitioners	6	94	16
2019	Communications or public affairs	13	87	111
2019	Access to information and privacy	11	89	37
2019	Security	7	93	15
2019	Science and technology	7	93	140
2019	Library services	8	92	11
2019	Administration and operations	12	88	398
2019	Human resources	21	79	140
2019	Financial management	7	93	120
2019	Procurement	13	87	16
2019	Information management	10	90	150
2019	Information technology	10	90	588
2019	Internal audit	20	80	10
2019	Evaluation	33	67	33
2019	Data sciences	12	88	763
2019	Policy	8	92	25
2019	Project management	12	88	402
2019	Other services to the public	12	88	166
2019	None of the above	13	87	561
2017	Client contact centre	17	83	138
2017	Communications or public affairs	12	88	102
2017	Science and technology	7	93	136
2017	Library services	0	100	13
2017	Administration and operations	13	87	441
2017	Human resources	17	83	157
2017	Financial management	11	89	122
2017	Information management	15	85	133
2017	Information technology	10	90	584
2017	Evaluation	17	83	35
2017	Data sciences	15	85	673
2017	Project management	14	86	434
2017	Other services to the public	8	92	135
2017	None of the above	13	87	875
2014	Client contact centre	8	92	175
2014	Communications or public affairs	14	86	89
2014	Science and technology	8	92	209
2014	Administration and operations	10	90	581
2014	Human resources	19	81	138
2014	Financial management	8	92	127
2014	Information management	15	85	227
2014	Information technology	9	91	644
2014	Internal audit	0	100	13
2014	Evaluation	19	81	29
2014	Other services to the public	10	90	324
2014	None of the above	10	90	1157

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	62	38	10
2020	Science and technology	76	24	13
2020	Administration and operations	43	57	51
2020	Human resources	55	45	24
2020	Financial management	71	29	10
2020	Information management	77	23	16
2020	Information technology	59	41	54
2020	Data sciences	60	40	70
2020	Project management	38	62	44
2020	Other services to the public	40	60	22
2020	None of the above	56	44	63

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	100	0	10
2020	Science and technology	85	15	13
2020	Administration and operations	74	26	51
2020	Human resources	80	20	24
2020	Financial management	81	19	10
2020	Information management	70	30	16
2020	Information technology	75	25	54
2020	Data sciences	83	17	70
2020	Project management	84	16	44
2020	Other services to the public	91	9	22
2020	None of the above	89	11	63
2019	Client contact centre	81	19	16
2019	Communications or public affairs	80	20	15
2019	Science and technology	78	22	10
2019	Administration and operations	75	25	48
2019	Human resources	97	3	28
2019	Information management	73	27	15
2019	Information technology	84	16	60
2019	Evaluation	82	18	11
2019	Data sciences	89	11	91
2019	Project management	87	13	48
2019	Other services to the public	85	15	20
2019	None of the above	93	7	72
2017	Client contact centre	91	9	24
2017	Communications or public affairs	91	9	12
2017	Science and technology	90	10	10
2017	Administration and operations	79	21	58
2017	Human resources	88	12	26
2017	Financial management	84	16	13
2017	Information management	84	16	19
2017	Information technology	86	14	57
2017	Data sciences	77	23	97
2017	Project management	80	20	60
2017	Other services to the public	63	37	11
2017	None of the above	80	20	114
2014	Client contact centre	85	15	13
2014	Communications or public affairs	76	24	12
2014	Science and technology	100	0	16
2014	Administration and operations	85	15	61
2014	Human resources	90	10	26
2014	Financial management	79	21	10
2014	Information management	76	24	33
2014	Information technology	88	12	57
2014	Other services to the public	75	25	32
2014	None of the above	83	17	118

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	11	70	0	20	0	0	0	80	20	10
2020	Science and technology	58	34	0	8	0	0	0	92	8	11
2020	Administration and operations	58	40	2	0	0	0	0	98	0	38
2020	Human resources	68	27	5	0	0	0	0	95	0	19
2020	Information management	36	64	0	0	0	0	0	100	0	11
2020	Information technology	45	36	9	10	0	0	0	81	10	41
2020	Data sciences	47	33	9	5	5	2	0	81	10	58
2020	Project management	53	31	8	6	3	0	0	84	8	37
2020	Other services to the public	61	36	0	0	0	4	0	100	0	20
2020	None of the above	46	34	5	9	4	2	0	82	13	56
2019	Client contact centre	23	48	14	8	8	0	0	70	16	13
2019	Communications or public affairs	42	41	0	9	8	0	0	83	17	12
2019	Administration and operations	52	34	0	11	3	0	0	86	14	36
2019	Human resources	57	20	11	4	4	0	4	80	8	27
2019	Information management	37	36	9	18	0	0	0	73	18	11
2019	Information technology	46	36	6	6	6	0	0	82	12	50
2019	Data sciences	46	32	5	12	5	0	0	78	17	81
2019	Project management	53	30	8	7	3	0	0	83	10	40
2019	Other services to the public	53	35	12	0	0	0	0	88	0	17
2019	None of the above	53	29	1	12	5	0	0	82	16	66
2017	Client contact centre	36	56	4	0	5	0	0	92	5	22
2017	Communications or public affairs	46	19	10	16	10	0	0	65	25	11
2017	Administration and operations	47	37	6	5	4	0	0	85	9	46
2017	Human resources	69	22	4	4	0	0	0	91	4	23
2017	Financial management	34	37	11	18	0	0	0	71	18	11
2017	Information management	51	31	6	6	6	0	0	82	12	16
2017	Information technology	51	33	6	4	6	0	0	84	10	49
2017	Data sciences	56	36	1	5	1	0	0	92	6	75
2017	Project management	44	46	2	8	0	0	0	89	8	48
2017	None of the above	47	39	3	3	7	0	0	86	10	91
2014	Client contact centre	59	32	9	0	0	0	0	91	0	11
2014	Science and technology	68	19	0	6	6	0	0	88	12	16
2014	Administration and operations	54	33	6	2	6	0	0	87	7	52
2014	Human resources	46	41	0	13	0	0	0	87	13	24
2014	Information management	42	35	0	22	0	0	0	78	22	25
2014	Information technology	49	38	8	2	2	2	0	88	4	50
2014	Other services to the public	62	25	4	8	0	0	0	87	8	24
2014	None of the above	55	31	5	6	3	0	0	86	9	97

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	30	8	4	1	5	6	86	6	113
2020	Communications or public affairs	50	31	7	7	2	2	1	83	9	107
2020	Access to information and privacy	49	28	6	9	0	9	0	84	9	35
2020	Security	64	19	11	0	0	0	5	89	0	17
2020	Science and technology	47	28	9	3	5	4	4	81	9	111
2020	Administration and operations	54	28	6	4	2	2	4	87	6	435
2020	Human resources	59	26	6	3	2	0	3	88	5	165
2020	Financial management	56	25	8	1	3	6	2	88	4	105
2020	Procurement	45	38	12	0	0	5	0	87	0	16
2020	Information management	56	23	6	4	2	6	4	87	6	127
2020	Information technology	49	31	8	3	2	4	3	85	6	500
2020	Internal audit	48	32	10	10	0	0	0	81	10	10
2020	Evaluation	36	52	12	0	0	0	0	88	0	25
2020	Data sciences	48	33	7	3	2	3	3	87	5	726
2020	Policy	77	10	7	0	0	3	3	93	0	30
2020	Project management	44	37	10	3	1	3	3	86	4	394
2020	Other services to the public	50	33	8	3	1	2	4	88	4	150
2020	None of the above	51	28	9	4	1	2	4	85	6	520

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	16	63	18	3	80	20	113
2020	Communications or public affairs	12	61	22	4	83	17	110
2020	Access to information and privacy	14	67	13	6	83	17	36
2020	Security	5	60	13	21	92	8	18
2020	Science and technology	12	77	11	0	87	13	112
2020	Administration and operations	10	71	14	4	87	13	436
2020	Human resources	19	67	10	4	78	22	166
2020	Financial management	8	74	14	3	90	10	105
2020	Procurement	6	88	6	0	94	6	16
2020	Information management	9	76	11	4	89	11	128
2020	Information technology	7	74	17	1	91	9	502
2020	Internal audit	29	61	10	0	68	32	10
2020	Evaluation	0	76	24	0	100	0	25
2020	Data sciences	10	72	16	2	88	12	727
2020	Policy	10	73	17	0	88	12	30
2020	Project management	9	77	13	1	89	11	395
2020	Other services to the public	8	65	25	3	89	11	151
2020	None of the above	8	72	17	2	90	10	521

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	35	65	16
2020	Communications or public affairs	58	42	12
2020	Science and technology	58	42	11
2020	Administration and operations	64	36	44
2020	Human resources	54	46	33
2020	Information management	52	48	12
2020	Information technology	69	31	33
2020	Data sciences	54	46	68
2020	Project management	64	36	36
2020	Other services to the public	68	32	12
2020	None of the above	56	44	43

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	21	15	5	41	0	0	39	46	16
2020	Communications or public affairs	30	28	0	7	28	0	7	62	38	12
2020	Science and technology	17	30	16	0	38	0	0	47	38	11
2020	Administration and operations	26	28	19	14	11	0	2	55	25	44
2020	Human resources	33	24	15	12	9	6	0	61	23	33
2020	Information management	23	36	25	0	16	0	0	59	16	12
2020	Information technology	18	25	20	19	8	6	5	48	30	33
2020	Data sciences	13	34	12	19	19	0	3	48	40	68
2020	Project management	19	29	8	25	11	0	8	53	38	37
2020	Other services to the public	8	26	0	50	8	8	0	37	63	12
2020	None of the above	21	14	16	19	18	0	12	40	42	43

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	17	5	15	28	28	0	6	24	60	16
2020	Communications or public affairs	6	51	7	14	21	0	0	58	35	12
2020	Science and technology	17	23	23	0	38	0	0	39	38	11
2020	Administration and operations	24	26	9	18	13	2	9	56	35	44
2020	Human resources	10	11	12	6	25	3	33	33	48	33
2020	Information management	16	17	28	8	31	0	0	33	39	12
2020	Information technology	27	11	20	21	5	6	11	45	32	33
2020	Data sciences	15	21	13	19	19	3	9	41	44	68
2020	Project management	14	24	8	32	11	0	11	43	48	37
2020	Other services to the public	8	34	8	34	15	0	0	42	50	12
2020	None of the above	21	7	16	7	32	5	12	34	47	43

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	14	11	6	5	5	21	71	14	112
2020	Communications or public affairs	46	14	10	4	3	3	21	79	8	109
2020	Access to information and privacy	45	17	9	0	8	0	21	79	11	36
2020	Security	40	15	0	0	8	0	37	87	13	18
2020	Science and technology	58	13	3	6	2	3	14	86	10	112
2020	Administration and operations	54	11	8	4	2	3	18	83	7	435
2020	Human resources	48	19	7	6	6	2	12	78	14	166
2020	Financial management	63	16	6	3	2	1	9	88	5	104
2020	Procurement	75	13	0	0	6	0	6	94	6	16
2020	Information management	56	16	7	4	2	3	12	85	7	128
2020	Information technology	50	18	12	3	3	3	11	79	7	500
2020	Internal audit	60	10	10	10	0	0	11	78	11	10
2020	Evaluation	60	12	8	4	0	0	16	86	5	25
2020	Data sciences	60	15	5	2	1	4	13	90	4	727
2020	Policy	54	7	20	3	0	0	17	72	4	30
2020	Project management	58	16	10	4	2	1	9	82	6	394
2020	Other services to the public	61	14	3	2	1	3	17	93	3	151
2020	None of the above	52	15	8	5	3	2	15	81	9	521
2019	Client contact centre	57	15	7	4	4	1	11	83	9	137
2019	Health care practitioners	45	19	12	12	0	6	6	72	14	16
2019	Communications or public affairs	55	11	10	10	6	1	7	72	18	110
2019	Access to information and privacy	51	14	13	11	0	0	10	73	12	37
2019	Security	39	14	7	7	13	0	20	66	25	15
2019	Science and technology	62	11	12	3	3	1	7	80	7	138
2019	Library services	32	34	0	0	0	9	25	100	0	11
2019	Administration and operations	54	17	10	6	5	1	7	77	12	396
2019	Human resources	35	15	18	12	10	0	10	56	24	139
2019	Financial management	49	20	14	6	6	1	6	73	12	121
2019	Procurement	38	19	32	6	0	5	0	60	6	16
2019	Information management	57	17	10	3	6	1	6	79	10	150
2019	Information technology	52	19	10	5	6	1	6	77	11	586
2019	Internal audit	60	0	10	20	0	0	10	67	22	10
2019	Evaluation	51	21	3	9	0	3	13	86	11	33
2019	Data sciences	62	17	6	2	3	2	9	88	6	761
2019	Policy	40	24	12	8	4	0	12	72	14	25
2019	Project management	56	17	12	5	4	0	5	77	10	405
2019	Other services to the public	65	14	8	2	2	1	8	86	5	163
2019	None of the above	53	17	10	5	4	2	10	79	10	558
2018	Client contact centre	56	10	9	5	8	2	10	74	15	130
2018	Communications or public affairs	61	14	4	6	7	0	7	81	14	94
2018	Access to information and privacy	50	33	0	4	4	0	9	91	9	23
2018	Science and technology	63	13	5	1	2	4	11	89	4	139
2018	Library services	57	27	7	0	0	0	9	93	0	13
2018	Administration and operations	62	15	8	3	3	1	8	85	6	376
2018	Human resources	43	13	12	9	11	2	10	64	23	137
2018	Financial management	52	15	18	5	7	0	3	69	13	109
2018	Information management	53	15	12	7	3	2	9	76	11	139
2018	Information technology	55	15	9	6	5	1	9	78	12	508
2018	Evaluation	46	20	3	7	7	0	16	79	17	29
2018	Data sciences	61	13	7	4	3	2	10	84	8	726
2018	Policy	45	10	14	7	10	0	14	64	20	29
2018	Project management	60	14	10	5	5	1	6	79	11	362
2018	Other services to the public	54	14	7	7	3	1	14	80	12	137
2018	None of the above	60	13	8	3	4	2	10	82	8	527

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Statistics Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack