2020 Public Service Employee Survey Results for Statistics Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 49 3 7 2 0 0 88 9 152
2020 Non-shift worker 37 47 4 10 2 0 0 84 12 3551

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 71 20 5 3 1 0 0 91 4 150
2020 Non-shift worker 75 18 4 2 1 0 0 93 3 3537
2017 Shift worker 61 25 6 6 1 1 0 87 7 174
2017 Non-shift worker 69 22 4 3 1 0 0 92 4 4038
2014 Shift worker 59 31 3 6 1 0 0 89 7 168
2014 Non-shift worker 69 22 4 2 1 0 1 92 4 3757

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 39 9 6 3 0 1 82 9 152
2020 Non-shift worker 35 40 10 11 3 0 1 76 14 3551
2019 Shift worker 57 31 4 6 2 0 0 88 8 178
2019 Non-shift worker 48 36 6 8 3 0 0 83 11 3759
2017 Shift worker 46 37 9 5 3 0 0 84 8 175
2017 Non-shift worker 42 36 8 9 5 0 0 78 14 4036
2014 Shift worker 39 43 8 6 4 0 0 82 10 168
2014 Non-shift worker 46 35 7 7 3 0 0 82 11 3754

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 32 15 12 6 0 1 67 18 151
2020 Non-shift worker 32 39 14 10 3 0 2 72 14 3546
2019 Shift worker 40 35 14 8 4 0 0 75 12 179
2019 Non-shift worker 30 41 12 11 5 0 1 72 16 3752
2018 Shift worker 36 43 9 9 2 0 1 80 11 155
2018 Non-shift worker 29 45 11 11 4 0 1 75 15 3458
2017 Shift worker 31 40 8 14 6 0 2 71 20 175
2017 Non-shift worker 31 41 11 11 5 0 1 73 16 4035
2014 Shift worker 27 44 11 11 6 1 0 72 17 168
2014 Non-shift worker 31 41 13 10 4 0 1 73 15 3751

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 35 10 5 2 0 1 84 6 152
2020 Non-shift worker 44 36 10 7 2 0 1 81 9 3529
2019 Shift worker 61 29 5 4 1 0 0 90 4 177
2019 Non-shift worker 54 33 7 4 1 0 0 88 6 3748
2017 Shift worker 51 36 7 5 1 0 0 87 6 173
2017 Non-shift worker 53 34 7 4 1 0 0 87 6 4029
2014 Shift worker 37 47 11 4 1 1 0 85 4 168
2014 Non-shift worker 48 37 9 4 1 1 0 86 5 3754

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 29 13 5 3 0 2 79 8 151
2020 Non-shift worker 47 31 9 8 3 0 0 79 12 3544
2019 Shift worker 55 28 9 5 2 0 1 84 7 179
2019 Non-shift worker 52 31 7 6 3 0 1 84 9 3754
2018 Shift worker 52 28 8 4 2 1 3 84 7 155
2018 Non-shift worker 49 33 10 6 3 0 1 82 8 3458
2017 Shift worker 42 33 12 7 5 0 1 76 12 175
2017 Non-shift worker 49 32 9 6 3 0 1 82 9 4034
2014 Shift worker 39 34 13 4 5 2 3 77 9 167
2014 Non-shift worker 45 34 10 5 3 1 1 81 8 3753

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 46 13 3 2 0 0 82 5 152
2020 Non-shift worker 38 41 12 7 2 0 0 79 9 3556
2019 Shift worker 40 40 13 4 3 0 0 80 7 179
2019 Non-shift worker 36 41 12 7 4 0 0 78 10 3763
2018 Shift worker 38 44 12 4 2 0 0 82 6 155
2018 Non-shift worker 35 44 11 7 3 0 0 79 10 3447
2017 Shift worker 31 48 11 6 2 1 0 80 8 174
2017 Non-shift worker 35 45 10 6 3 0 0 81 9 4033
2014 Shift worker 27 49 17 3 3 1 0 76 7 168
2014 Non-shift worker 30 47 12 8 3 0 0 77 11 3759

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 38 8 11 3 0 2 78 14 150
2020 Non-shift worker 40 38 11 8 4 0 0 78 11 3553
2019 Shift worker 38 37 13 8 3 0 0 76 11 179
2019 Non-shift worker 33 40 13 9 5 0 0 73 14 3764
2018 Shift worker 34 38 14 7 3 1 3 74 11 155
2018 Non-shift worker 31 38 15 10 6 0 0 70 15 3456
2017 Shift worker 30 37 16 10 6 0 1 68 16 174
2017 Non-shift worker 32 38 13 10 6 0 0 71 16 4032
2014 Shift worker 30 39 15 10 5 0 1 70 15 168
2014 Non-shift worker 27 40 16 10 5 0 0 68 16 3757

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 31 45 8 11 3 0 1 77 15 151
2020 Non-shift worker 39 41 9 8 2 0 0 81 10 3541
2019 Shift worker 44 41 10 5 1 0 0 85 6 177
2019 Non-shift worker 35 43 11 8 3 0 0 77 12 3756
2018 Shift worker 35 46 9 9 1 0 1 81 10 155
2018 Non-shift worker 33 44 12 8 3 0 0 77 11 3461
2017 Shift worker 30 53 8 5 4 0 0 83 9 174
2017 Non-shift worker 36 43 10 8 3 0 0 79 11 4030

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 44 4 4 1 0 0 91 5 151
2020 Non-shift worker 52 37 7 3 1 0 0 89 4 3550
2019 Shift worker 49 36 10 2 2 0 0 86 4 179
2019 Non-shift worker 45 40 9 4 2 0 0 85 6 3754
2018 Shift worker 45 45 6 2 0 0 1 91 2 154
2018 Non-shift worker 47 41 7 3 1 0 0 88 5 3462
2017 Shift worker 42 45 6 3 2 1 0 88 6 174
2017 Non-shift worker 47 41 7 3 2 0 0 87 5 4027
2014 Shift worker 44 43 8 4 1 1 1 87 5 168
2014 Non-shift worker 44 42 9 3 1 0 0 87 4 3756

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 40 10 8 2 0 0 80 10 151
2020 Non-shift worker 40 37 11 8 3 0 0 78 11 3549
2019 Shift worker 35 39 18 4 3 0 0 75 8 179
2019 Non-shift worker 37 38 12 8 5 0 0 75 13 3759
2018 Shift worker 30 49 15 4 3 0 0 79 7 154
2018 Non-shift worker 35 40 13 9 4 0 0 75 13 3458
2017 Shift worker 30 46 13 6 5 1 0 76 11 173
2017 Non-shift worker 35 40 12 8 5 0 0 74 13 4028

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 35 12 2 0 1 1 85 2 151
2020 Non-shift worker 52 35 10 3 1 0 0 86 4 3530
2019 Shift worker 45 38 11 4 1 0 0 84 5 178
2019 Non-shift worker 48 36 11 4 2 0 0 84 5 3740
2018 Shift worker 41 47 11 1 0 0 0 88 1 151
2018 Non-shift worker 48 38 9 3 1 0 0 86 5 3447
2017 Shift worker 42 42 11 3 2 0 0 84 5 174
2017 Non-shift worker 51 37 8 3 1 0 0 88 4 4033
2014 Shift worker 52 36 11 2 0 0 0 88 2 168
2014 Non-shift worker 55 33 9 2 1 0 0 89 3 3754

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 32 19 9 5 0 1 67 14 151
2020 Non-shift worker 40 39 11 7 3 0 0 79 10 3537
2019 Shift worker 32 37 14 12 4 0 0 70 16 179
2019 Non-shift worker 36 40 12 8 4 0 0 76 12 3758
2018 Shift worker 30 41 16 6 4 0 2 73 11 153
2018 Non-shift worker 36 40 12 7 4 0 0 76 12 3449
2017 Shift worker 29 40 13 10 7 0 1 70 17 174
2017 Non-shift worker 37 41 10 8 4 0 0 78 12 4033
2014 Shift worker 20 46 17 13 3 0 2 67 16 168
2014 Non-shift worker 28 44 13 10 4 0 0 73 14 3756

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 35 15 6 6 1 1 73 12 150
2020 Non-shift worker 46 35 11 6 2 0 0 81 8 3549
2019 Shift worker 37 36 15 10 2 0 1 73 12 178
2019 Non-shift worker 43 34 12 6 4 0 0 78 9 3757
2018 Shift worker 35 35 18 5 5 0 2 71 11 153
2018 Non-shift worker 41 36 11 7 3 0 0 78 10 3444
2017 Shift worker 38 32 17 6 6 1 0 70 12 173
2017 Non-shift worker 42 37 11 6 4 0 0 79 10 4026
2014 Shift worker 29 45 13 9 3 0 1 75 12 168
2014 Non-shift worker 36 39 13 8 3 0 0 76 11 3755

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 34 14 6 4 0 1 76 10 150
2020 Non-shift worker 37 42 11 7 2 0 0 80 9 3546
2019 Shift worker 41 41 12 4 1 0 1 82 5 178
2019 Non-shift worker 35 42 12 7 3 1 0 78 10 3716
2018 Shift worker 38 43 11 4 3 0 1 81 7 154
2018 Non-shift worker 35 40 14 7 4 0 0 75 11 3444
2017 Shift worker 39 35 16 6 3 0 1 74 9 173
2017 Non-shift worker 39 39 11 6 3 0 1 79 10 4027
2014 Shift worker 33 43 15 5 1 1 1 79 7 168
2014 Non-shift worker 34 41 14 7 3 1 0 75 10 3758

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 40 11 3 0 0 0 85 4 152
2020 Non-shift worker 45 39 10 5 1 0 0 83 7 3553
2019 Shift worker 50 33 10 3 3 0 0 84 6 179
2019 Non-shift worker 41 40 11 5 3 0 0 81 8 3765
2018 Shift worker 40 45 11 3 1 1 0 85 4 153
2018 Non-shift worker 40 42 10 5 2 0 0 82 8 3459
2017 Shift worker 40 42 11 5 2 1 0 82 6 174
2017 Non-shift worker 43 40 9 5 3 0 0 83 7 4029
2014 Shift worker 37 46 12 3 2 1 1 83 5 168
2014 Non-shift worker 37 43 12 6 2 0 0 80 8 3756

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 28 11 6 5 0 0 79 11 152
2020 Non-shift worker 37 33 16 8 6 0 0 70 14 3556
2019 Shift worker 64 27 6 2 1 0 0 91 3 178
2019 Non-shift worker 46 31 13 5 4 0 0 78 9 3753
2018 Shift worker 59 30 8 2 0 0 1 90 2 155
2018 Non-shift worker 46 31 13 6 3 0 0 77 10 3458
2017 Shift worker 59 28 8 3 1 1 1 88 4 175
2017 Non-shift worker 45 35 11 5 3 0 1 80 8 4041
2014 Shift worker 47 32 15 5 2 0 0 79 7 168
2014 Non-shift worker 45 35 13 5 3 0 0 80 8 3759

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 18 35 19 12 4 3 34 28 151
2020 Non-shift worker 8 21 37 23 10 0 1 33 30 3551
2019 Shift worker 4 18 29 24 22 0 2 48 22 178
2019 Non-shift worker 8 21 36 22 11 1 1 34 30 3761
2018 Shift worker 4 11 34 25 18 4 3 47 17 154
2018 Non-shift worker 8 21 36 24 10 1 2 35 29 3457
2017 Shift worker 3 20 28 25 16 4 4 44 25 173
2017 Non-shift worker 7 18 36 23 12 1 3 37 26 4014
2014 Shift worker 7 25 28 23 10 2 5 35 34 168
2014 Non-shift worker 6 21 38 23 9 1 2 33 27 3749

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 3 12 14 32 33 4 1 69 16 152
2020 Non-shift worker 4 10 23 34 24 3 2 61 15 3547
2019 Shift worker 4 10 19 27 31 6 3 64 15 177
2019 Non-shift worker 5 13 26 30 22 2 2 54 19 3752
2018 Shift worker 3 6 16 30 37 5 2 73 10 150
2018 Non-shift worker 4 12 25 33 22 3 2 58 16 3442
2017 Shift worker 6 7 24 21 27 6 9 56 15 172
2017 Non-shift worker 4 9 24 31 23 3 6 59 15 4000
2014 Shift worker 5 8 32 21 20 8 6 48 15 168
2014 Non-shift worker 4 12 28 30 17 4 4 51 18 3737

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 7 15 30 21 21 6 1 44 24 152
2020 Non-shift worker 9 20 32 22 12 2 2 36 30 3548
2019 Shift worker 10 18 26 15 22 5 5 41 30 177
2019 Non-shift worker 10 20 32 21 12 3 2 35 32 3758
2018 Shift worker 10 17 25 20 17 8 3 42 30 153
2018 Non-shift worker 9 21 33 20 11 3 3 33 32 3457
2017 Shift worker 7 16 35 16 17 3 7 36 25 173
2017 Non-shift worker 8 18 31 21 13 3 6 37 29 4005
2014 Shift worker 11 17 37 15 13 3 5 30 30 167
2014 Non-shift worker 12 23 31 18 10 2 4 30 37 3745

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 9 16 29 34 4 2 67 16 151
2020 Non-shift worker 6 14 30 29 19 1 1 49 21 3542
2019 Shift worker 1 7 20 26 42 2 3 71 8 177
2019 Non-shift worker 5 11 32 30 19 1 2 51 16 3745
2018 Shift worker 2 4 24 31 30 3 5 68 6 153
2018 Non-shift worker 5 13 31 31 18 1 1 50 18 3446
2017 Shift worker 2 6 23 34 27 1 6 65 9 171
2017 Non-shift worker 4 11 31 30 19 1 4 51 16 3997
2014 Shift worker 4 6 29 27 27 2 4 58 11 168
2014 Non-shift worker 4 13 33 31 16 1 3 49 17 3736

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 13 22 21 25 7 3 51 25 152
2020 Non-shift worker 13 20 26 22 16 1 2 39 33 3553
2019 Shift worker 4 12 15 23 41 2 4 68 17 178
2019 Non-shift worker 11 19 27 22 17 1 3 40 32 3758
2018 Shift worker 5 9 24 26 24 4 9 57 16 151
2018 Non-shift worker 11 22 26 22 15 2 3 39 34 3452
2017 Shift worker 8 9 28 19 27 2 9 50 18 171
2017 Non-shift worker 10 20 28 19 16 2 5 38 32 4008
2014 Shift worker 9 15 26 20 21 3 6 45 26 168
2014 Non-shift worker 12 23 30 17 11 2 4 30 38 3745

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 5 9 17 18 33 13 6 62 17 150
2020 Non-shift worker 5 11 26 29 21 3 4 54 18 3539
2019 Shift worker 5 14 19 21 31 5 4 58 21 177
2019 Non-shift worker 6 15 28 26 19 3 3 48 22 3744
2018 Shift worker 3 9 19 24 30 9 5 63 15 153
2018 Non-shift worker 7 15 29 26 18 3 3 47 23 3436
2017 Shift worker 9 11 20 27 19 6 8 53 23 172
2017 Non-shift worker 7 14 28 24 17 4 6 46 24 4004
2014 Shift worker 4 12 29 25 16 7 7 47 19 168
2014 Non-shift worker 6 15 28 26 16 4 5 46 23 3745

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 8 13 27 24 22 4 2 49 22 152
2020 Non-shift worker 9 18 32 24 13 2 2 39 28 3537
2019 Shift worker 5 15 24 20 27 6 2 52 22 177
2019 Non-shift worker 9 19 33 21 13 3 2 36 29 3750
2018 Shift worker 6 10 28 27 20 5 5 52 17 153
2018 Non-shift worker 9 19 34 20 12 3 3 34 30 3452
2017 Shift worker 5 12 31 21 21 4 7 47 18 173
2017 Non-shift worker 9 17 33 20 13 4 5 36 29 4013
2014 Shift worker 9 10 33 19 17 5 6 41 21 168
2014 Non-shift worker 9 20 33 20 11 4 4 33 31 3751

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 6 17 22 30 22 2 1 54 23 152
2020 Non-shift worker 7 19 37 26 10 0 1 37 26 3555
2019 Shift worker 4 19 27 28 19 2 2 49 24 177
2019 Non-shift worker 8 16 34 26 14 1 2 41 25 3765
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 26 12 4 3 14 6 77 9 151
2020 Non-shift worker 35 30 13 5 2 7 7 76 9 3546
2019 Shift worker 38 28 15 4 2 5 9 76 7 179
2019 Non-shift worker 34 31 13 6 4 6 7 75 11 3760
2018 Shift worker 31 30 10 5 4 13 7 77 10 155
2018 Non-shift worker 29 34 14 6 4 7 6 72 12 3460
2017 Shift worker 31 34 13 8 5 4 4 71 14 173
2017 Non-shift worker 34 30 11 6 4 6 8 75 12 4035
2014 Shift worker 28 29 14 9 4 12 4 67 15 168
2014 Non-shift worker 37 31 12 6 4 5 5 76 11 3757

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 28 5 5 3 2 0 87 8 152
2020 Non-shift worker 58 26 6 6 2 1 0 86 8 3542
2019 Shift worker 62 26 9 2 1 0 0 88 3 177
2019 Non-shift worker 53 29 8 6 3 1 0 83 9 3757
2018 Shift worker 57 30 5 4 4 1 0 87 8 154
2018 Non-shift worker 49 32 7 7 4 1 0 82 11 3452
2017 Shift worker 50 31 9 5 4 0 0 81 9 174
2017 Non-shift worker 53 29 7 6 4 1 0 83 10 4036
2014 Shift worker 42 36 8 8 4 1 1 79 12 168
2014 Non-shift worker 53 30 8 5 3 1 0 84 9 3760

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 68 24 2 4 1 1 0 93 5 151
2020 Non-shift worker 66 25 4 3 1 0 0 92 4 3545
2019 Shift worker 70 21 8 2 0 0 0 91 2 179
2019 Non-shift worker 60 29 5 4 2 0 0 89 5 3762
2018 Shift worker 63 29 6 2 0 0 0 92 2 154
2018 Non-shift worker 58 31 5 4 1 0 0 89 5 3451
2017 Shift worker 50 36 7 5 2 0 0 86 7 174
2017 Non-shift worker 55 32 6 4 2 0 0 88 6 4031
2014 Shift worker 47 39 9 3 2 1 0 86 5 167
2014 Non-shift worker 53 35 6 4 1 0 0 88 6 3757

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 31 8 5 2 3 2 85 6 150
2020 Non-shift worker 55 32 7 3 1 1 0 88 4 3533
2019 Shift worker 55 30 11 2 1 1 1 86 3 179
2019 Non-shift worker 51 34 9 3 2 1 0 86 5 3766
2018 Shift worker 47 36 11 1 2 2 0 85 3 155
2018 Non-shift worker 47 37 9 3 2 1 0 85 5 3458

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 24 9 4 5 8 6 79 11 151
2020 Non-shift worker 51 22 9 3 2 8 5 83 6 3549
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 34 16 3 5 4 6 74 9 152
2020 Non-shift worker 54 27 10 3 1 1 3 84 5 3551
2019 Shift worker 41 23 18 4 2 0 12 73 6 179
2019 Non-shift worker 50 28 12 4 2 1 4 82 6 3760

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 36 14 6 2 2 3 77 8 151
2020 Non-shift worker 51 31 9 5 2 0 0 83 8 3551
2019 Shift worker 48 30 12 6 4 0 0 78 10 179
2019 Non-shift worker 47 32 11 6 3 1 1 80 9 3763
2018 Shift worker 46 30 14 3 5 1 2 78 8 154
2018 Non-shift worker 45 35 10 6 3 1 1 80 9 3462
2017 Shift worker 47 33 7 8 4 1 0 81 12 174
2017 Non-shift worker 46 35 9 6 3 0 0 81 9 4032
2014 Shift worker 43 37 15 2 2 0 2 82 3 168
2014 Non-shift worker 45 37 9 6 3 0 0 82 9 3762

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 24 15 4 3 5 5 77 7 152
2020 Non-shift worker 56 24 10 4 2 2 2 83 7 3555

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 34 7 4 3 2 2 86 8 152
2020 Non-shift worker 55 30 8 4 2 0 0 86 6 3560
2019 Shift worker 53 27 11 4 3 0 1 81 7 176
2019 Non-shift worker 51 30 9 6 3 1 0 82 9 3759
2018 Shift worker 57 26 6 2 4 3 2 87 6 153
2018 Non-shift worker 50 31 9 6 3 1 0 82 9 3457
2017 Shift worker 49 32 7 5 6 0 0 82 12 174
2017 Non-shift worker 51 31 8 6 3 1 0 83 9 4033
2014 Shift worker 49 37 10 3 2 1 0 86 4 168
2014 Non-shift worker 48 34 8 5 3 1 0 83 9 3760

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 46 54 152
2020 Non-shift worker 48 52 3558

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 15 8 1 3 10 11 84 6 151
2020 Non-shift worker 63 18 6 1 1 4 7 91 2 3551

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 34 8 2 2 1 0 88 4 152
2020 Non-shift worker 61 25 7 5 2 0 0 86 7 3556
2019 Shift worker 59 24 10 5 2 0 0 83 7 179
2019 Non-shift worker 57 27 8 5 3 0 0 84 8 3754
2018 Shift worker 62 23 8 3 4 0 0 86 7 155
2018 Non-shift worker 54 28 9 5 3 0 0 82 9 3459
2017 Shift worker 51 30 10 4 5 1 0 81 9 174
2017 Non-shift worker 57 27 8 5 3 0 0 84 8 4024
2014 Shift worker 54 34 6 3 2 0 1 89 5 167
2014 Non-shift worker 55 29 7 5 3 0 0 85 8 3759
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 24 9 2 2 12 0 85 4 151
2020 Non-shift worker 41 30 11 4 2 10 0 80 7 3551
2019 Shift worker 48 25 10 3 3 10 2 82 7 178
2019 Non-shift worker 36 32 14 6 3 9 0 75 10 3751
2018 Shift worker 46 30 9 4 2 9 1 84 6 155
2018 Non-shift worker 35 33 13 6 3 9 0 75 10 3464
2017 Shift worker 39 36 9 4 3 9 0 82 8 173
2017 Non-shift worker 38 32 12 6 3 8 0 77 10 4033
2014 Shift worker 30 38 14 6 3 8 1 75 9 168
2014 Non-shift worker 33 35 13 5 2 11 1 77 8 3758

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 30 13 3 3 8 0 81 6 150
2020 Non-shift worker 37 36 13 8 4 3 0 75 12 3549
2019 Shift worker 45 31 8 7 3 4 1 81 11 179
2019 Non-shift worker 31 35 16 9 5 4 0 69 15 3750
2018 Shift worker 50 31 11 3 3 3 0 83 6 154
2018 Non-shift worker 31 37 15 9 5 3 0 70 14 3447
2017 Shift worker 41 38 10 3 4 3 0 82 8 174
2017 Non-shift worker 34 35 15 9 5 3 0 71 14 4031
2014 Shift worker 28 39 14 7 7 4 1 71 14 168
2014 Non-shift worker 29 36 17 10 4 4 0 67 15 3757

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 34 12 6 4 10 0 76 10 150
2020 Non-shift worker 28 35 17 11 4 6 0 66 16 3546
2019 Shift worker 36 29 14 6 6 8 1 72 13 177
2019 Non-shift worker 22 33 20 12 6 8 0 59 19 3746
2018 Shift worker 41 28 14 3 4 9 1 76 8 155
2018 Non-shift worker 22 33 19 13 5 8 0 60 19 3452
2017 Shift worker 31 37 12 8 3 9 0 74 12 174
2017 Non-shift worker 24 35 17 11 5 7 0 64 17 4024
2014 Shift worker 22 41 14 8 5 9 1 70 14 167
2014 Non-shift worker 21 33 20 11 4 10 0 60 17 3755

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 38 6 9 5 5 0 79 15 151
2020 Non-shift worker 28 35 16 13 6 3 0 65 19 3558
2019 Shift worker 37 31 14 7 6 5 1 71 14 177
2019 Non-shift worker 21 36 17 15 8 4 0 58 24 3747
2018 Shift worker 36 32 13 5 7 7 1 73 13 155
2018 Non-shift worker 20 36 18 15 8 4 0 58 24 3462
2017 Shift worker 33 38 11 7 6 4 1 75 13 174
2017 Non-shift worker 24 36 15 14 7 4 0 63 22 4030
2014 Shift worker 24 45 18 6 4 3 0 71 11 167
2014 Non-shift worker 20 36 19 13 7 5 0 60 20 3755

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 21 14 3 1 6 2 80 4 152
2020 Non-shift worker 57 25 10 3 1 5 1 86 4 3551
2019 Shift worker 62 18 6 3 0 10 1 90 3 179
2019 Non-shift worker 61 24 8 2 1 4 0 88 3 3754
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 44 8 4 2 3 0 85 6 151
2020 Non-shift worker 35 45 12 5 2 1 0 81 7 3550
2019 Shift worker 38 43 10 5 3 0 1 82 8 177
2019 Non-shift worker 34 44 12 6 2 1 0 80 8 3754
2018 Shift worker 43 42 10 2 2 1 1 86 4 154
2018 Non-shift worker 31 45 14 7 2 2 0 77 9 3456
2017 Shift worker 40 42 11 5 1 2 0 84 6 174
2017 Non-shift worker 35 44 12 6 2 1 0 80 8 4028
2014 Shift worker 30 46 14 5 3 3 0 78 8 168
2014 Non-shift worker 33 43 14 6 2 2 0 78 8 3760

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 39 10 11 4 5 0 75 15 151
2020 Non-shift worker 23 38 18 14 4 3 0 64 18 3527
2019 Shift worker 29 32 20 10 5 3 1 63 16 178
2019 Non-shift worker 18 36 20 16 6 3 0 56 23 3748

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 34 12 5 5 8 5 75 11 152
2020 Non-shift worker 33 36 14 8 3 3 2 73 12 3547
2019 Shift worker 35 29 20 11 3 1 1 66 14 179
2019 Non-shift worker 31 37 14 9 4 3 2 72 13 3758
2018 Shift worker 41 32 11 7 5 4 2 76 12 155
2018 Non-shift worker 31 40 13 8 3 4 2 75 11 3451
2017 Shift worker 34 37 9 9 5 3 3 75 15 174
2017 Non-shift worker 38 37 11 6 3 3 1 78 10 4024
2014 Shift worker 32 37 14 11 2 3 1 72 13 168
2014 Non-shift worker 37 39 11 5 3 4 1 80 9 3761

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 34 8 1 3 9 0 86 4 151
2020 Non-shift worker 42 38 13 3 1 2 0 82 5 3533
2019 Shift worker 47 32 17 2 1 0 1 80 3 179
2019 Non-shift worker 38 39 14 4 2 2 0 79 7 3754
2018 Shift worker 46 37 11 2 3 1 0 84 5 152
2018 Non-shift worker 38 41 13 4 2 2 0 80 6 3440

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 22 14 7 7 14 3 67 17 151
2020 Non-shift worker 25 24 17 11 7 13 3 58 21 3538
2019 Shift worker 29 23 16 8 6 15 2 63 18 177
2019 Non-shift worker 20 24 19 12 10 13 3 52 25 3762
2018 Shift worker 30 28 10 10 7 12 3 69 20 154
2018 Non-shift worker 20 25 19 12 10 12 3 52 26 3458
2017 Shift worker 20 32 15 9 10 10 4 60 22 175
2017 Non-shift worker 17 23 18 13 11 13 4 48 30 4028
2014 Shift worker 17 21 16 10 16 16 4 47 32 168
2014 Non-shift worker 14 23 19 14 12 14 4 45 32 3759

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 30 16 6 4 8 1 72 10 151
2020 Non-shift worker 28 37 16 10 5 3 1 67 16 3538
2019 Shift worker 37 34 16 9 2 2 1 72 12 177
2019 Non-shift worker 26 36 18 12 6 2 0 63 18 3752
2018 Shift worker 36 31 19 6 4 3 2 70 10 155
2018 Non-shift worker 26 38 16 11 6 2 0 66 17 3456
2017 Shift worker 30 36 12 7 8 5 0 71 17 175
2017 Non-shift worker 31 38 13 10 5 2 0 71 16 4022
2014 Shift worker 25 37 12 12 4 8 2 69 18 168
2014 Non-shift worker 29 37 16 11 5 2 1 68 16 3760

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 27 24 14 9 10 11 6 61 22 150
2020 Non-shift worker 26 33 14 12 10 2 3 62 23 3553
2019 Shift worker 31 33 13 11 7 4 1 67 19 179
2019 Non-shift worker 25 33 14 13 10 2 2 61 24 3762
2018 Shift worker 35 23 15 9 11 3 4 63 21 155
2018 Non-shift worker 26 33 14 13 10 2 2 62 24 3462
2017 Shift worker 23 35 10 11 14 2 6 63 27 175
2017 Non-shift worker 28 31 13 13 12 2 2 61 26 4024
2014 Shift worker 22 30 14 14 12 3 6 57 28 168
2014 Non-shift worker 20 29 15 16 14 2 3 53 32 3762

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 27 8 4 2 1 3 86 6 151
2020 Non-shift worker 51 23 12 6 3 1 5 78 9 3553
2019 Shift worker 60 17 9 5 3 0 5 82 9 178
2019 Non-shift worker 54 23 10 5 2 1 5 82 7 3766

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 20 16 7 4 2 3 71 12 151
2020 Non-shift worker 45 26 14 6 4 1 4 75 10 3552
2019 Shift worker 46 23 18 8 1 2 2 72 9 177
2019 Non-shift worker 47 25 14 5 3 2 5 76 9 3754

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 11 3 1 2 4 6 94 2 149
2020 Non-shift worker 75 9 4 2 2 3 5 92 4 3542
2019 Shift worker 81 7 5 1 0 3 3 94 1 176
2019 Non-shift worker 76 8 4 1 2 4 5 92 4 3753

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 69 13 4 2 0 3 9 93 2 150
2020 Non-shift worker 74 9 4 1 1 2 9 93 3 3543
2019 Shift worker 82 8 3 2 0 1 5 96 2 177
2019 Non-shift worker 79 5 2 1 1 2 11 96 2 3747

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 33 14 8 2 7 1 74 11 150
2020 Non-shift worker 29 43 16 6 2 4 0 75 8 3542
2019 Shift worker 25 41 19 8 2 4 1 69 11 178
2019 Non-shift worker 25 44 16 7 3 4 1 72 11 3760
2018 Shift worker 31 39 17 4 3 5 0 74 8 155
2018 Non-shift worker 26 39 19 7 4 3 1 69 11 3460
2017 Shift worker 26 38 18 5 5 6 1 69 11 174
2017 Non-shift worker 27 39 17 7 4 5 1 70 12 4027

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 29 9 2 2 5 0 86 5 148
2020 Non-shift worker 43 40 10 4 1 2 0 84 6 3530
2019 Shift worker 51 31 11 5 1 1 0 83 6 176
2019 Non-shift worker 42 40 9 4 2 2 0 84 6 3741
2018 Shift worker 60 30 4 3 2 0 0 90 6 152
2018 Non-shift worker 49 37 8 3 2 2 0 87 4 3460
2017 Shift worker 51 36 5 4 1 2 0 89 5 175
2017 Non-shift worker 49 36 9 3 1 2 0 86 4 4023
2014 Shift worker 48 35 10 2 2 3 0 86 4 168
2014 Non-shift worker 48 36 10 3 1 2 0 86 4 3759

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 30 11 1 3 9 0 84 4 150
2020 Non-shift worker 44 36 10 3 1 4 0 84 5 3527
2019 Shift worker 55 31 9 2 2 1 1 87 4 178
2019 Non-shift worker 49 35 9 2 1 3 1 88 3 3748
2018 Shift worker 54 33 8 1 1 2 1 90 2 152
2018 Non-shift worker 49 35 9 2 1 4 0 87 3 3456
2017 Shift worker 45 35 9 3 3 3 0 84 7 175
2017 Non-shift worker 48 34 10 2 2 4 1 86 4 4025
2014 Shift worker 47 35 8 3 1 5 0 87 5 168
2014 Non-shift worker 51 34 8 2 1 4 0 88 3 3757

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 26 17 2 3 14 2 75 5 150
2020 Non-shift worker 40 33 14 4 1 7 1 80 5 3548

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 24 10 6 3 4 2 79 10 150
2020 Non-shift worker 45 31 10 4 3 5 2 81 8 3543

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 30 2 3 1 1 1 94 4 150
2020 Non-shift worker 59 30 7 3 1 0 0 89 4 3556
2019 Shift worker 66 23 6 3 2 0 0 90 4 179
2019 Non-shift worker 56 33 7 3 2 0 0 89 4 3755
2018 Shift worker 66 24 6 0 2 0 0 91 3 152
2018 Non-shift worker 56 33 7 2 1 0 0 89 4 3452
2017 Shift worker 53 37 8 0 2 0 0 90 2 173
2017 Non-shift worker 55 33 7 2 2 0 0 89 4 4031
2014 Shift worker 51 34 10 2 2 1 0 86 4 168
2014 Non-shift worker 53 35 8 2 1 1 0 88 4 3759

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 58 27 7 4 4 0 1 85 8 151
2020 Non-shift worker 52 30 11 5 2 1 0 82 7 3544
2019 Shift worker 59 26 10 3 2 0 0 84 5 178
2019 Non-shift worker 47 34 11 5 3 1 0 81 8 3758
2018 Shift worker 55 26 10 4 3 0 0 82 8 153
2018 Non-shift worker 48 32 12 4 2 0 0 81 7 3452
2017 Shift worker 44 36 12 4 1 2 0 82 6 175
2017 Non-shift worker 49 32 11 5 3 0 0 81 8 4028
2014 Shift worker 40 38 12 6 2 2 0 79 8 168
2014 Non-shift worker 39 37 14 6 2 0 0 77 9 3762

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 56 29 6 4 4 0 1 86 8 150
2020 Non-shift worker 49 33 11 5 2 0 0 82 7 3541
2019 Shift worker 55 26 13 4 2 0 0 81 6 178
2019 Non-shift worker 44 36 11 6 3 0 0 80 9 3743
2018 Shift worker 56 24 12 4 3 0 0 80 7 152
2018 Non-shift worker 46 35 11 5 2 0 0 82 8 3434
2017 Shift worker 43 41 12 3 1 1 0 84 4 174
2017 Non-shift worker 46 35 11 5 3 0 0 82 8 4029
2014 Shift worker 37 41 13 6 2 1 0 78 8 168
2014 Non-shift worker 38 39 14 6 2 0 0 77 9 3762

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 17 4 6 4 2 71 11 151
2020 Non-shift worker 44 26 16 7 4 3 1 73 11 3553
2019 Shift worker 42 26 16 10 5 2 0 69 15 179
2019 Non-shift worker 40 27 16 8 6 3 0 69 14 3764
2018 Shift worker 43 22 16 7 7 6 0 68 14 153
2018 Non-shift worker 42 27 15 9 5 3 0 70 14 3454
2017 Shift worker 33 33 13 9 7 5 0 70 16 175
2017 Non-shift worker 41 25 15 9 5 4 0 70 14 4027
2014 Shift worker 31 29 19 10 6 5 0 63 17 168
2014 Non-shift worker 36 28 17 10 5 4 0 66 16 3762
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 21 37 42 152
2020 Non-shift worker 25 41 34 3561
2019 Shift worker 31 37 33 179
2019 Non-shift worker 27 38 35 3763
2018 Shift worker 32 38 30 154
2018 Non-shift worker 25 42 32 3471
2017 Shift worker 28 38 34 174
2017 Non-shift worker 24 44 32 4035
2014 Shift worker 29 42 30 168
2014 Non-shift worker 23 43 34 3763

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Shift worker 11 19 26 8 32 4 34
2020 Non-shift worker 16 40 20 3 16 6 901
2019 Shift worker 5 27 15 7 45 2 50
2019 Non-shift worker 14 38 26 4 13 5 993
2018 Shift worker 4 24 23 2 39 8 45
2018 Non-shift worker 13 43 24 5 10 5 866
2017 Shift worker 8 33 19 2 25 13 48
2017 Non-shift worker 13 46 23 4 7 6 969
2014 Shift worker 10 31 30 13 9999 16 45
2014 Non-shift worker 14 46 22 8 9999 10 865
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 152
2020 Non-shift worker 6 94 3554
2019 Shift worker 6 94 179
2019 Non-shift worker 7 93 3760
2018 Shift worker 7 93 155
2018 Non-shift worker 9 91 3460

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 45 55 12
2018 Non-shift worker 45 55 309

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 50 50 12
2018 Non-shift worker 60 40 309

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 12
2018 Non-shift worker 8 92 309

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 11
2019 Non-shift worker 0 100 277

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 11
2019 Non-shift worker 6 94 277

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 11
2019 Non-shift worker 5 95 277
2018 Shift worker 0 100 12
2018 Non-shift worker 6 94 309

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 11
2019 Non-shift worker 42 58 275

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 42 58 11
2019 Non-shift worker 41 59 275
2018 Shift worker 41 59 12
2018 Non-shift worker 37 63 309

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 54 46 11
2019 Non-shift worker 56 44 275
2018 Shift worker 57 43 12
2018 Non-shift worker 52 48 309

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 11
2019 Non-shift worker 15 85 275

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 56 44 11
2019 Non-shift worker 57 43 273

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 55 45 12
2018 Non-shift worker 27 73 308

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 12
2018 Non-shift worker 13 87 308

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 11
2019 Non-shift worker 12 88 273
2018 Shift worker 0 100 12
2018 Non-shift worker 11 89 308

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 11
2018 Non-shift worker 13 87 298

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 11
2018 Non-shift worker 11 89 298

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 11
2018 Non-shift worker 13 87 298

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 43 57 11
2018 Non-shift worker 49 51 298

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 11
2018 Non-shift worker 3 97 298

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 11 16 2 2 34 12 63 7 151
2020 Non-shift worker 22 16 14 4 2 33 9 66 11 3546
2019 Shift worker 22 15 14 4 3 23 19 64 11 178
2019 Non-shift worker 21 16 15 5 4 29 10 61 14 3759
2018 Shift worker 28 21 10 1 4 31 5 77 7 153
2018 Non-shift worker 20 19 16 5 4 30 7 62 13 3451
2017 Shift worker 24 24 11 2 3 24 12 75 9 175
2017 Non-shift worker 21 18 15 4 3 30 8 64 12 4025
2014 Shift worker 18 20 15 6 2 26 12 62 13 167
2014 Non-shift worker 18 18 15 4 3 32 10 63 11 3760

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 11 0 2 17 2 84 3 150
2020 Non-shift worker 41 31 12 3 2 10 1 80 6 3550
2019 Shift worker 48 25 15 2 2 6 2 80 4 179
2019 Non-shift worker 40 32 12 3 2 9 1 80 7 3765
2018 Shift worker 48 29 9 1 3 9 1 85 5 155
2018 Non-shift worker 37 34 14 4 2 8 1 78 7 3453
2017 Shift worker 38 31 9 5 2 14 1 82 7 174
2017 Non-shift worker 38 33 12 3 2 9 1 81 6 4021
2014 Shift worker 30 34 14 5 1 13 2 76 7 167
2014 Non-shift worker 34 34 14 3 1 13 2 79 5 3758
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 4 96 150
2020 Non-shift worker 5 95 3549
2018 Shift worker 4 96 154
2018 Non-shift worker 5 95 3462

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 13 14 3 2 35 8 68 8 151
2020 Non-shift worker 23 16 14 3 2 35 7 68 8 3538
2019 Shift worker 29 17 14 2 0 23 16 74 3 179
2019 Non-shift worker 22 15 15 3 2 33 10 65 8 3757
2018 Shift worker 30 18 10 3 1 31 7 77 7 154
2018 Non-shift worker 20 19 16 2 2 34 6 66 7 3453
2017 Shift worker 25 22 8 3 2 31 8 79 8 174
2017 Non-shift worker 22 17 15 2 2 35 8 68 7 4027
2014 Shift worker 21 23 13 3 1 31 9 72 6 168
2014 Non-shift worker 19 18 14 2 1 37 8 68 5 3757

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 44 23 11 3 2 14 3 81 5 151
2020 Non-shift worker 42 31 12 3 2 10 1 82 5 3546
2019 Shift worker 48 28 11 3 0 8 2 85 3 179
2019 Non-shift worker 42 29 12 2 2 10 2 81 5 3757
2018 Shift worker 44 28 10 1 3 13 1 84 4 155
2018 Non-shift worker 38 33 13 2 2 10 1 80 5 3457
2017 Shift worker 39 32 10 1 1 17 1 86 2 175
2017 Non-shift worker 41 31 11 2 2 12 2 83 4 4023
2014 Shift worker 32 38 13 1 2 13 2 81 3 168
2014 Non-shift worker 35 33 13 2 1 14 2 82 3 3757
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 11 9 11 4 0 1 75 16 150
2020 Non-shift worker 52 23 11 6 6 0 2 77 12 3552

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 28 12 6 6 1 1 77 11 151
2020 Non-shift worker 53 28 12 4 3 0 1 81 7 3550
2019 Shift worker 45 30 14 7 4 0 0 75 11 179
2019 Non-shift worker 48 29 12 5 4 0 1 78 10 3760
2018 Shift worker 35 32 22 6 3 1 1 68 9 154
2018 Non-shift worker 44 28 15 6 5 0 2 74 11 3451
2017 Shift worker 37 27 19 6 10 0 2 65 16 173
2017 Non-shift worker 40 27 16 8 6 0 2 69 15 4027

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 23 21 12 9 1 0 58 21 151
2020 Non-shift worker 19 27 26 15 12 0 0 47 27 3555
2019 Shift worker 41 31 17 8 3 0 0 72 11 178
2019 Non-shift worker 24 30 25 12 8 0 1 55 21 3758
2018 Shift worker 33 32 19 12 2 1 0 67 14 154
2018 Non-shift worker 19 30 26 15 9 0 1 49 24 3452
2017 Shift worker 30 28 26 10 4 0 1 59 15 175
2017 Non-shift worker 21 31 25 13 8 0 1 52 22 4029

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 46 21 17 6 8 1 0 69 14 151
2020 Non-shift worker 29 29 21 12 8 0 1 59 20 3545
2019 Shift worker 52 25 15 4 2 0 2 78 6 177
2019 Non-shift worker 34 31 19 9 6 0 1 66 15 3751
2018 Shift worker 43 28 19 6 1 2 1 73 7 155
2018 Non-shift worker 27 32 22 12 6 1 1 60 18 3446
2017 Shift worker 40 28 19 7 4 0 2 69 11 173
2017 Non-shift worker 29 31 21 11 5 0 2 62 17 4017

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 21 19 7 12 1 0 61 20 151
2020 Non-shift worker 27 24 22 14 11 1 1 51 26 3549
2019 Shift worker 48 27 14 4 5 1 1 76 9 177
2019 Non-shift worker 27 27 21 13 9 1 2 56 23 3745
2018 Shift worker 41 25 18 6 5 3 2 69 12 152
2018 Non-shift worker 25 26 23 15 9 1 1 52 24 3440
2017 Shift worker 36 27 20 8 5 1 4 65 14 175
2017 Non-shift worker 25 26 22 14 8 1 3 53 23 4026

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 22 11 5 7 1 3 75 13 150
2020 Non-shift worker 42 25 15 8 7 0 3 69 15 3535
2019 Shift worker 68 18 4 2 2 0 4 91 4 178
2019 Non-shift worker 58 20 9 4 3 0 5 82 8 3746
2018 Shift worker 65 18 6 1 2 1 7 90 3 154
2018 Non-shift worker 52 22 11 5 3 0 7 80 8 3447
2017 Shift worker 52 20 12 4 3 0 9 79 8 174
2017 Non-shift worker 47 24 10 5 3 1 10 80 9 4020

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 38 21 21 12 7 0 1 60 19 151
2020 Non-shift worker 27 28 20 13 10 0 0 56 24 3546
2019 Shift worker 45 31 12 3 7 0 1 77 11 178
2019 Non-shift worker 37 29 19 9 5 0 1 67 14 3753
2018 Shift worker 46 25 15 4 8 1 0 72 13 155
2018 Non-shift worker 34 28 20 9 7 0 1 63 16 3455
2017 Shift worker 37 31 16 7 8 0 1 69 15 174
2017 Non-shift worker 33 32 20 9 6 0 1 65 15 4016

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 26 12 6 3 0 11 76 11 150
2020 Non-shift worker 34 24 18 9 8 0 7 62 19 3547

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 24 16 5 3 2 2 74 9 150
2020 Non-shift worker 36 35 18 6 3 1 1 72 10 3546
2019 Shift worker 49 28 15 6 2 0 0 77 8 177
2019 Non-shift worker 33 36 19 6 4 1 1 70 10 3748
2018 Shift worker 40 36 11 4 5 4 1 80 9 154
2018 Non-shift worker 30 36 22 7 4 1 1 67 12 3454
2017 Shift worker 36 34 17 8 3 0 2 71 11 174
2017 Non-shift worker 32 34 20 8 4 1 2 67 13 4014

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 39 26 18 10 5 1 0 66 15 150
2020 Non-shift worker 27 34 21 11 6 0 1 61 17 3545
2019 Shift worker 47 28 14 8 1 0 1 77 9 175
2019 Non-shift worker 27 33 22 11 6 0 1 61 17 3756
2018 Shift worker 41 28 18 6 3 1 3 72 9 155
2018 Non-shift worker 25 33 24 11 6 1 1 59 17 3446
2017 Shift worker 42 29 19 6 2 0 3 73 8 175
2017 Non-shift worker 26 35 20 11 6 1 1 63 17 4017

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 27 18 8 5 1 1 69 13 151
2020 Non-shift worker 35 33 17 9 5 0 1 69 14 3548
2019 Shift worker 40 32 17 8 2 1 1 73 10 176
2019 Non-shift worker 32 33 19 8 6 0 1 66 15 3754
2018 Shift worker 38 31 17 9 3 1 1 70 13 154
2018 Non-shift worker 30 33 21 10 5 0 1 64 15 3447
2017 Shift worker 40 28 19 8 2 0 2 69 11 174
2017 Non-shift worker 32 33 19 9 5 0 2 66 15 4015

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 23 13 4 5 2 1 78 9 149
2020 Non-shift worker 51 25 12 6 4 0 1 77 11 3538
2019 Shift worker 56 20 12 8 3 1 0 76 11 176
2019 Non-shift worker 47 27 13 6 5 0 1 75 11 3752

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 35 27 22 9 6 1 0 62 15 151
2020 Non-shift worker 28 31 22 12 6 0 1 60 19 3551

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 32 29 26 7 6 1 0 62 12 150
2020 Non-shift worker 31 32 21 10 5 0 1 64 15 3549
2019 Shift worker 42 35 16 5 2 0 0 77 6 175
2019 Non-shift worker 38 31 18 8 4 0 1 70 12 3754
2018 Shift worker 38 38 13 5 3 0 2 78 8 153
2018 Non-shift worker 31 34 20 9 4 1 1 66 14 3443
2017 Shift worker 39 29 19 7 5 0 2 69 12 174
2017 Non-shift worker 34 34 18 8 4 1 2 69 13 4005

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 29 8 4 2 1 2 85 6 150
2020 Non-shift worker 47 29 15 5 2 0 1 77 8 3532
2019 Shift worker 65 23 5 3 2 1 1 90 5 176
2019 Non-shift worker 59 22 9 4 3 0 2 83 7 3749
2018 Shift worker 61 19 10 5 1 0 4 83 7 153
2018 Non-shift worker 54 23 12 5 4 0 2 79 9 3440
2017 Shift worker 60 21 9 5 3 0 2 83 8 174
2017 Non-shift worker 55 23 11 5 3 0 2 80 8 4023

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 33 18 8 5 0 0 69 13 149
2020 Non-shift worker 27 38 21 8 4 0 0 66 13 3549

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 61 20 9 5 1 1 3 85 6 150
2020 Non-shift worker 70 15 6 2 1 0 6 90 4 3537
2019 Shift worker 77 12 4 4 1 1 2 91 5 176
2019 Non-shift worker 77 10 3 1 1 1 8 94 2 3754
2018 Shift worker 71 14 8 1 2 0 5 89 3 155
2018 Non-shift worker 74 12 5 1 1 1 6 92 3 3441

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 85 9 1 1 2 1 2 97 2 150
2020 Non-shift worker 83 7 3 2 2 1 3 94 3 3535
2019 Shift worker 83 7 3 3 1 1 2 94 4 178
2019 Non-shift worker 77 10 4 2 3 1 3 91 5 3756
2018 Shift worker 78 10 4 1 5 0 2 90 6 155
2018 Non-shift worker 76 10 4 2 3 1 4 91 5 3442
2017 Shift worker 72 14 5 4 2 0 3 89 6 173
2017 Non-shift worker 76 11 4 2 3 1 4 91 5 4018

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 11 4 1 0 0 3 94 1 150
2020 Non-shift worker 74 16 5 2 1 0 2 92 3 3541
2019 Shift worker 73 16 8 1 1 1 1 91 1 174
2019 Non-shift worker 63 23 7 3 2 0 2 88 5 3748
2018 Shift worker 67 16 11 3 1 0 2 84 5 154
2018 Non-shift worker 60 24 9 3 2 0 1 86 5 3455
2017 Shift worker 52 27 13 4 2 0 3 81 6 174
2017 Non-shift worker 61 23 8 3 2 0 3 87 5 4023

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 82 10 4 0 2 1 2 93 3 151
2020 Non-shift worker 72 14 6 3 2 0 2 88 5 3541
2019 Shift worker 74 15 4 5 1 1 1 90 6 178
2019 Non-shift worker 65 18 8 3 4 0 2 84 7 3744
2018 Shift worker 68 14 5 5 5 1 1 84 11 154
2018 Non-shift worker 60 20 9 5 3 1 1 82 8 3443
2017 Shift worker 60 20 12 2 4 0 3 82 6 173
2017 Non-shift worker 63 18 8 4 4 0 3 84 8 4027

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 8 3 1 0 0 14 94 2 150
2020 Non-shift worker 63 13 5 1 1 0 16 92 3 3543
2019 Shift worker 73 9 5 0 1 1 10 93 2 178
2019 Non-shift worker 60 13 5 2 1 0 18 89 4 3737
2018 Shift worker 65 5 8 3 2 0 17 85 6 152
2018 Non-shift worker 55 15 6 2 1 0 20 89 4 3434
2017 Shift worker 55 15 9 2 2 0 17 85 4 173
2017 Non-shift worker 56 15 5 2 1 0 21 90 4 4010

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 12 5 0 1 1 2 94 1 151
2020 Non-shift worker 77 12 3 1 1 1 6 94 2 3544
2019 Shift worker 83 9 3 1 1 1 2 96 2 178
2019 Non-shift worker 75 13 4 1 1 0 6 94 2 3745
2018 Shift worker 79 8 5 2 1 1 3 91 3 154
2018 Non-shift worker 71 15 5 1 1 0 7 93 2 3448
2017 Shift worker 63 18 9 0 2 0 8 88 2 173
2017 Non-shift worker 71 13 4 1 1 0 9 94 2 4003

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 62 17 6 8 5 1 1 80 13 150
2020 Non-shift worker 68 17 7 3 3 1 2 87 6 3550
2019 Shift worker 59 20 8 7 5 1 1 80 12 178
2019 Non-shift worker 75 13 4 2 3 0 3 91 5 3756
2018 Shift worker 63 11 10 6 7 0 2 77 13 153
2018 Non-shift worker 74 12 6 2 3 0 3 89 5 3451
2017 Shift worker 47 19 11 4 14 0 4 69 19 175
2017 Non-shift worker 70 15 5 3 3 1 4 89 6 4022

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 35 11 2 2 0 1 84 5 151
2020 Non-shift worker 46 30 14 5 3 0 1 77 8 3548
2019 Shift worker 57 23 11 3 4 1 1 81 7 178
2019 Non-shift worker 53 26 12 4 2 0 2 82 6 3748
2018 Shift worker 53 23 15 4 4 0 2 77 8 154
2018 Non-shift worker 49 29 14 4 2 0 2 79 6 3444
2017 Shift worker 52 30 10 4 3 0 1 82 8 173
2017 Non-shift worker 51 29 12 4 2 0 2 81 7 4021

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 38 18 5 3 1 0 73 9 150
2020 Non-shift worker 31 42 19 6 3 0 0 73 9 3557

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 32 31 10 4 0 0 55 14 152
2020 Non-shift worker 17 33 33 13 4 0 0 50 17 3557
2019 Shift worker 36 31 26 5 2 0 0 67 7 179
2019 Non-shift worker 21 35 31 9 4 0 0 56 13 3758
2018 Shift worker 24 45 23 7 1 0 0 69 8 155
2018 Non-shift worker 19 34 32 12 3 0 0 54 15 3458
2017 Shift worker 21 31 35 10 1 1 1 53 11 175
2017 Non-shift worker 14 34 35 11 5 0 1 49 16 4034

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 15 28 29 19 0 0 48 24 152
2020 Non-shift worker 9 19 38 23 11 0 0 34 28 3554
2019 Shift worker 6 14 26 32 22 0 1 54 20 178
2019 Non-shift worker 7 16 37 27 12 0 0 40 24 3742
2018 Shift worker 6 9 30 40 16 0 0 55 15 154
2018 Non-shift worker 7 16 37 27 12 0 0 39 24 3435
2017 Shift worker 5 14 29 36 15 1 0 51 19 174
2017 Non-shift worker 6 16 38 26 13 0 1 39 22 4032

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 29 13 4 2 10 0 79 6 151
2020 Non-shift worker 47 38 9 3 1 2 0 87 5 3540
2019 Shift worker 34 35 14 7 4 4 1 73 12 177
2019 Non-shift worker 35 42 13 5 2 3 0 79 7 3752
2018 Shift worker 32 33 19 6 3 6 0 69 10 154
2018 Non-shift worker 34 44 13 5 2 3 0 80 7 3457
2017 Shift worker 21 44 15 7 5 6 1 70 13 175
2017 Non-shift worker 25 43 16 7 4 6 0 72 11 4031

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 24 17 4 3 10 0 73 8 150
2020 Non-shift worker 39 33 12 8 4 4 0 75 12 3543

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 27 13 11 7 5 1 68 19 152
2020 Non-shift worker 41 29 11 10 7 2 0 72 17 3550

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 24 13 6 1 8 3 77 8 151
2020 Non-shift worker 52 28 10 3 2 4 1 84 5 3531

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 42 31 13 5 4 4 0 77 10 151
2020 Non-shift worker 38 35 15 7 3 1 0 75 10 3547
2019 Shift worker 42 27 16 6 5 2 1 71 12 179
2019 Non-shift worker 30 40 15 8 4 2 0 72 12 3764
2018 Shift worker 32 40 13 7 5 2 0 74 13 155
2018 Non-shift worker 32 39 16 8 4 2 0 72 12 3460
2017 Shift worker 26 37 22 5 7 3 0 65 13 175
2017 Non-shift worker 25 42 16 9 5 3 0 70 14 4032

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 34 11 4 0 4 0 84 5 151
2020 Non-shift worker 49 37 7 4 1 1 0 88 5 3557

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 29 12 3 1 4 0 83 4 151
2020 Non-shift worker 50 35 8 4 1 1 0 86 5 3543

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 30 18 5 4 4 2 71 9 152
2020 Non-shift worker 36 35 18 6 2 1 2 73 8 3536

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 24 9 4 1 5 6 85 5 151
2020 Non-shift worker 48 31 12 2 1 2 3 84 3 3549

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 78 12 2 1 0 7 1 97 1 149
2020 Non-shift worker 80 15 2 0 0 2 1 97 0 3548

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 25 10 6 1 8 2 81 8 151
2020 Non-shift worker 59 30 5 2 1 1 0 91 3 3534

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 52 21 11 6 3 7 0 79 9 151
2020 Non-shift worker 54 28 8 5 3 1 0 84 8 3542

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 55 25 10 3 1 4 3 86 4 151
2020 Non-shift worker 61 27 6 3 1 1 1 89 4 3548

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 13 41 13 25 6 3 0 55 32 42
2020 Non-shift worker 21 47 14 13 3 1 1 69 16 1428
2019 Shift worker 6 43 26 11 14 0 0 49 25 35
2019 Non-shift worker 18 46 14 11 3 3 5 70 15 1382

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 98 2 43
2020 Non-shift worker 97 3 1430

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 22 28 20 14 0 0 38 34 42
2020 Non-shift worker 15 33 19 21 10 1 1 48 32 1373
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 5 95 147
2020 Non-shift worker 9 91 3521

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 10 90 147
2020 Non-shift worker 11 89 3527
2019 Shift worker 9 91 179
2019 Non-shift worker 12 88 3760
2017 Shift worker 13 87 174
2017 Non-shift worker 13 87 4024
2014 Shift worker 11 89 168
2014 Non-shift worker 10 90 3754

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 35 65 17
2020 Non-shift worker 56 44 391

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 80 20 17
2020 Non-shift worker 82 18 391
2019 Shift worker 83 17 17
2019 Non-shift worker 86 14 449
2017 Shift worker 78 22 22
2017 Non-shift worker 81 19 516
2014 Shift worker 81 19 18
2014 Non-shift worker 84 16 385

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 48 37 7 8 0 0 0 85 8 14
2020 Non-shift worker 51 35 5 6 2 1 0 87 8 321
2019 Shift worker 51 29 7 7 7 0 0 80 14 14
2019 Non-shift worker 49 32 6 10 4 0 0 81 14 387
2017 Shift worker 52 41 0 7 0 0 0 93 7 17
2017 Non-shift worker 50 36 4 5 5 0 0 86 9 420
2014 Shift worker 53 25 0 11 12 0 0 78 22 15
2014 Non-shift worker 54 33 5 6 2 1 0 87 8 322

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 32 8 6 2 5 4 82 9 150
2020 Non-shift worker 50 30 8 4 1 3 3 86 5 3545
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 14 54 27 5 79 21 151
2020 Non-shift worker 9 73 15 2 89 11 3562

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 47 53 18
2020 Non-shift worker 58 42 331

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 46 13 8 33 0 0 46 42 18
2020 Non-shift worker 21 24 15 18 15 2 5 49 35 333

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 20 9 22 21 25 0 4 30 47 18
2020 Non-shift worker 17 19 14 17 19 3 11 41 42 333

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 53 12 7 3 2 8 15 84 7 150
2020 Non-shift worker 55 15 8 4 2 3 14 83 7 3552
2019 Shift worker 59 16 6 5 1 2 11 86 7 178
2019 Non-shift worker 55 17 10 5 5 1 8 79 11 3747
2018 Shift worker 62 12 6 3 4 1 12 85 8 152
2018 Non-shift worker 58 14 9 5 4 1 9 80 10 3455
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