2020 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 42 7 3 2 0 0 88 5 77
2020 Federal regulators 29 49 5 15 3 0 0 78 18 315
2020 Compliance, inspection and enforcement 24 53 4 12 7 0 0 77 19 446
2020 Communications or public affairs 36 45 4 13 1 0 0 82 14 150
2020 Access to information and privacy 24 76 0 0 0 0 0 100 0 18
2020 Security 30 57 2 10 1 0 0 87 11 85
2020 Science and technology 29 52 6 12 2 0 0 81 13 1094
2020 Library services 66 34 0 0 0 0 0 100 0 15
2020 Administration and operations 41 42 5 10 2 0 0 83 12 1050
2020 Human resources 41 49 4 6 1 0 0 90 7 356
2020 Financial management 36 47 3 9 5 0 0 83 14 249
2020 Procurement 41 38 4 17 0 0 0 79 17 64
2020 Real property 40 51 0 7 2 0 0 91 9 172
2020 Materiel management 52 34 9 3 1 0 0 87 4 82
2020 Information management 34 55 1 9 1 1 0 89 9 112
2020 Information technology 52 37 5 5 1 0 0 89 6 244
2020 Internal audit 46 32 7 15 0 0 0 78 15 13
2020 Evaluation 37 40 4 15 5 0 0 77 20 27
2020 Data sciences 33 48 4 14 1 0 0 81 15 134
2020 Policy 35 47 3 13 1 0 0 83 14 338
2020 Project management 39 46 4 10 1 0 0 85 11 475
2020 Other services to the public 27 48 5 16 3 0 0 76 19 361
2020 None of the above 27 49 10 11 3 0 0 76 14 633

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 44 6 1 0 0 0 93 1 77
2020 Federal regulators 83 12 2 1 0 0 0 96 1 314
2020 Compliance, inspection and enforcement 71 21 5 2 1 0 0 92 3 445
2020 Communications or public affairs 81 14 1 3 1 0 0 95 3 150
2020 Access to information and privacy 73 22 0 5 0 0 0 95 5 18
2020 Security 58 36 2 3 1 0 0 94 4 85
2020 Science and technology 76 15 5 2 1 1 1 92 3 1089
2020 Library services 86 14 0 0 0 0 0 100 0 15
2020 Administration and operations 77 16 2 3 1 0 0 94 4 1049
2020 Human resources 80 16 3 0 1 0 1 96 1 356
2020 Financial management 75 19 3 1 1 0 0 95 2 250
2020 Procurement 81 7 10 0 2 0 0 88 2 64
2020 Real property 80 17 0 0 1 1 0 98 2 172
2020 Materiel management 79 20 0 0 1 0 0 99 1 83
2020 Information management 71 24 2 1 2 1 0 95 2 112
2020 Information technology 73 20 3 1 1 1 0 94 3 240
2020 Internal audit 78 15 0 8 0 0 0 92 8 13
2020 Evaluation 67 29 4 0 0 0 0 96 0 27
2020 Data sciences 73 15 4 3 3 0 2 90 6 134
2020 Policy 83 12 2 1 1 1 1 96 1 336
2020 Project management 81 14 2 1 2 0 1 96 3 472
2020 Other services to the public 70 20 4 4 1 0 1 91 4 363
2020 None of the above 65 22 7 3 2 1 1 89 5 633
2017 Client contact centre 59 32 2 4 2 0 0 91 7 76
2017 Federal regulators 74 17 5 1 0 1 2 94 2 250
2017 Compliance, inspection and enforcement 67 21 6 4 0 0 1 90 4 363
2017 Communications or public affairs 65 23 8 3 0 1 1 89 3 150
2017 Access to information and privacy 80 20 0 0 0 0 0 100 0 20
2017 Security 69 23 3 2 0 2 1 95 2 72
2017 Science and technology 67 19 5 3 2 0 4 90 5 1134
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Legal services 76 24 0 0 0 0 0 100 0 13
2017 Administration and operations 74 19 5 1 1 0 0 94 2 820
2017 Human resources 70 26 3 1 0 0 0 96 1 248
2017 Financial management 75 19 3 0 1 0 0 95 1 215
2017 Procurement 46 46 4 2 0 0 2 94 2 37
2017 Real property 67 23 5 2 0 1 3 93 2 140
2017 Materiel management 81 13 1 5 0 0 0 94 5 60
2017 Information management 70 18 8 1 0 0 3 90 1 105
2017 Information technology 64 23 6 3 3 0 2 89 5 214
2017 Internal audit 74 20 7 0 0 0 0 93 0 15
2017 Evaluation 59 32 4 0 0 0 5 96 0 24
2017 Data sciences 67 19 8 2 4 0 1 86 6 108
2017 Policy 73 19 6 2 0 0 1 92 2 238
2017 Project management 67 24 4 2 1 1 1 93 3 328
2017 Other services to the public 63 30 2 3 1 0 1 94 4 332
2017 None of the above 59 26 4 4 2 0 5 89 6 630
2014 Client contact centre 34 42 9 8 3 1 3 79 12 101
2014 Federal regulators 73 17 2 2 3 1 3 93 5 308
2014 Compliance, inspection and enforcement 64 25 5 4 1 0 1 90 5 424
2014 Communications or public affairs 66 22 5 5 1 0 1 89 6 120
2014 Access to information and privacy 71 14 14 0 0 0 0 86 0 15
2014 Security 52 25 18 1 4 0 0 78 4 91
2014 Science and technology 65 19 7 4 2 1 3 87 6 1083
2014 Library services 69 23 0 8 0 0 0 92 8 12
2014 Legal services 51 49 0 0 0 0 0 100 0 10
2014 Administration and operations 66 23 5 3 1 0 1 91 4 941
2014 Human resources 74 17 6 1 1 1 0 92 2 260
2014 Financial management 69 24 3 3 0 0 0 93 3 200
2014 Procurement 58 36 2 2 2 0 0 93 4 42
2014 Real property 60 25 8 3 2 1 2 87 5 163
2014 Materiel management 67 30 3 0 0 0 0 97 0 74
2014 Information management 69 19 5 5 2 0 0 88 7 123
2014 Information technology 54 27 10 3 4 1 0 82 7 197
2014 Internal audit 63 37 0 0 0 0 0 100 0 17
2014 Evaluation 59 36 0 5 0 0 0 95 5 18
2014 Other services to the public 62 26 5 2 2 1 2 90 5 548
2014 None of the above 60 23 8 3 2 1 2 86 5 847

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 48 7 7 1 0 0 86 8 77
2020 Federal regulators 30 43 8 15 4 0 0 74 18 315
2020 Compliance, inspection and enforcement 35 41 8 10 6 0 0 76 16 445
2020 Communications or public affairs 43 32 9 13 2 0 1 76 15 150
2020 Access to information and privacy 36 45 11 0 7 0 0 82 7 17
2020 Security 33 44 5 15 3 0 0 77 18 85
2020 Science and technology 30 43 12 13 2 0 0 73 15 1097
2020 Library services 53 42 5 0 0 0 0 95 0 14
2020 Administration and operations 42 39 7 10 3 0 0 81 12 1053
2020 Human resources 42 40 9 7 2 0 0 82 9 355
2020 Financial management 38 39 9 10 1 0 2 79 12 249
2020 Procurement 41 35 15 7 3 0 0 76 10 63
2020 Real property 42 41 11 6 0 0 0 83 6 172
2020 Materiel management 42 33 15 6 2 0 2 77 8 82
2020 Information management 32 45 11 9 3 0 1 77 11 112
2020 Information technology 46 34 9 9 2 0 0 80 11 243
2020 Internal audit 39 25 7 22 0 0 7 68 24 13
2020 Evaluation 26 40 15 19 0 0 0 66 19 27
2020 Data sciences 43 35 4 13 4 0 1 78 17 134
2020 Policy 31 38 11 16 3 0 1 70 19 338
2020 Project management 34 40 10 12 2 0 1 75 15 476
2020 Other services to the public 31 48 9 11 2 0 0 79 12 363
2020 None of the above 28 47 11 9 5 0 0 75 14 632
2019 Client contact centre 41 36 5 17 1 0 0 77 18 92
2019 Federal regulators 31 43 6 11 9 0 0 74 20 277
2019 Compliance, inspection and enforcement 35 35 7 15 8 0 0 70 23 395
2019 Communications or public affairs 41 32 4 16 7 0 0 73 23 151
2019 Access to information and privacy 43 57 0 0 0 0 0 100 0 14
2019 Security 47 31 3 14 5 0 1 78 19 99
2019 Science and technology 40 37 8 11 5 0 0 77 15 1089
2019 Legal services 32 32 0 29 7 0 0 64 36 15
2019 Administration and operations 47 37 4 9 3 0 0 84 12 934
2019 Human resources 57 31 3 8 2 0 0 88 9 293
2019 Financial management 48 34 9 7 2 0 0 81 10 225
2019 Procurement 57 30 4 7 2 0 0 87 9 43
2019 Real property 49 36 6 7 2 0 0 85 9 166
2019 Materiel management 43 41 6 9 2 0 0 83 11 84
2019 Information management 47 34 4 7 7 0 0 82 14 121
2019 Information technology 41 32 10 13 5 0 0 73 18 241
2019 Internal audit 53 21 21 5 0 0 0 74 5 19
2019 Evaluation 43 33 7 12 5 0 0 76 17 26
2019 Data sciences 39 35 13 12 2 0 0 73 13 132
2019 Policy 43 40 4 9 3 0 0 84 12 310
2019 Project management 46 34 7 9 5 0 0 80 13 373
2019 Other services to the public 39 39 9 9 5 0 0 78 14 461
2019 None of the above 36 37 9 13 6 0 0 73 18 684
2017 Client contact centre 35 32 9 10 14 0 0 67 24 76
2017 Federal regulators 41 30 7 13 9 0 0 71 23 250
2017 Compliance, inspection and enforcement 37 36 6 12 9 0 0 73 21 363
2017 Communications or public affairs 39 37 9 10 6 0 0 76 16 150
2017 Access to information and privacy 67 17 0 10 6 0 0 85 15 20
2017 Security 47 37 5 2 9 1 0 84 11 72
2017 Science and technology 44 38 6 9 3 0 0 82 13 1134
2017 Library services 37 30 19 7 7 0 0 67 14 12
2017 Legal services 38 17 8 31 7 0 0 54 37 13
2017 Administration and operations 46 30 7 12 5 0 0 76 17 820
2017 Human resources 42 39 4 8 7 0 0 81 15 248
2017 Financial management 47 40 2 9 2 0 0 87 11 214
2017 Procurement 23 59 4 13 0 0 0 83 13 36
2017 Real property 49 30 6 9 6 0 0 79 15 138
2017 Materiel management 45 29 8 14 5 0 0 73 19 60
2017 Information management 40 37 10 8 5 0 0 77 14 105
2017 Information technology 42 34 9 9 7 0 0 76 16 213
2017 Internal audit 53 33 7 7 0 0 0 86 7 15
2017 Evaluation 22 61 11 7 0 0 0 83 7 24
2017 Data sciences 46 35 6 10 4 0 0 80 14 108
2017 Policy 38 38 6 11 7 0 0 76 18 238
2017 Project management 39 36 8 11 5 0 0 76 16 327
2017 Other services to the public 32 40 11 10 6 0 2 73 16 336
2017 None of the above 32 36 11 13 7 0 0 68 21 631
2014 Client contact centre 29 51 5 9 3 0 3 83 12 101
2014 Federal regulators 42 37 5 10 7 0 0 79 17 308
2014 Compliance, inspection and enforcement 33 34 7 14 12 0 0 67 26 424
2014 Communications or public affairs 40 35 10 13 1 0 0 75 14 120
2014 Access to information and privacy 40 41 6 13 0 0 0 81 13 15
2014 Security 29 30 19 13 9 0 0 59 21 91
2014 Science and technology 37 40 7 11 4 0 0 78 15 1085
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 34 49 0 18 0 0 0 82 18 10
2014 Administration and operations 43 36 5 10 6 0 0 79 16 940
2014 Human resources 44 37 6 8 5 0 0 81 13 259
2014 Financial management 46 37 6 8 3 0 0 83 11 200
2014 Procurement 42 29 8 18 3 0 0 71 21 42
2014 Real property 40 38 6 12 4 0 0 78 16 163
2014 Materiel management 45 37 6 9 3 0 0 81 12 74
2014 Information management 50 30 9 6 5 0 0 81 11 123
2014 Information technology 39 37 8 11 5 0 0 76 16 197
2014 Internal audit 29 47 7 17 0 0 0 76 17 17
2014 Evaluation 37 44 5 13 0 0 0 82 13 18
2014 Other services to the public 37 36 11 10 5 0 0 73 16 547
2014 None of the above 36 36 9 10 7 0 1 72 18 847

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 46 18 10 1 1 0 71 11 76
2020 Federal regulators 30 42 8 15 4 0 0 72 19 314
2020 Compliance, inspection and enforcement 28 45 11 12 4 0 0 73 16 442
2020 Communications or public affairs 44 32 10 10 3 0 1 77 12 149
2020 Access to information and privacy 34 38 5 23 0 0 0 72 23 18
2020 Security 42 34 6 17 1 0 0 75 18 85
2020 Science and technology 30 44 14 8 2 0 1 75 10 1095
2020 Library services 52 31 13 4 0 0 0 83 4 15
2020 Administration and operations 32 40 12 13 4 0 0 72 16 1045
2020 Human resources 44 37 10 6 2 0 0 81 9 356
2020 Financial management 31 38 13 11 8 0 0 69 18 248
2020 Procurement 39 26 14 15 6 0 0 65 21 64
2020 Real property 33 46 13 5 2 0 0 79 8 172
2020 Materiel management 38 32 9 13 8 0 0 70 21 83
2020 Information management 27 40 15 9 8 0 0 67 17 112
2020 Information technology 31 42 12 10 5 0 0 73 15 243
2020 Internal audit 53 32 7 0 0 0 7 92 0 13
2020 Evaluation 48 32 4 12 5 0 0 80 17 27
2020 Data sciences 40 29 17 8 6 0 0 69 14 132
2020 Policy 37 40 11 8 4 0 0 78 11 332
2020 Project management 33 45 11 8 3 0 0 78 11 472
2020 Other services to the public 18 37 13 24 7 0 0 56 31 362
2020 None of the above 20 38 14 20 8 0 0 58 29 636
2019 Client contact centre 24 37 10 23 6 0 0 61 29 91
2019 Federal regulators 25 48 12 12 3 0 0 73 15 275
2019 Compliance, inspection and enforcement 25 47 11 13 3 0 0 72 17 394
2019 Communications or public affairs 30 41 12 15 2 0 0 71 17 150
2019 Access to information and privacy 57 36 7 0 0 0 0 93 0 14
2019 Security 41 31 12 12 4 0 1 73 15 99
2019 Science and technology 30 45 11 11 3 0 0 76 13 1085
2019 Legal services 27 42 17 7 7 0 0 69 14 14
2019 Administration and operations 30 38 12 14 5 0 0 68 20 934
2019 Human resources 41 37 8 12 2 0 0 78 14 293
2019 Financial management 30 40 9 13 8 0 0 70 21 224
2019 Procurement 25 24 26 18 7 0 0 49 26 43
2019 Real property 38 35 13 12 2 0 0 73 14 165
2019 Materiel management 34 37 15 11 4 0 0 70 14 83
2019 Information management 26 40 13 16 5 0 0 65 21 121
2019 Information technology 24 38 16 14 8 0 0 62 22 240
2019 Internal audit 31 44 20 5 0 0 0 75 5 19
2019 Evaluation 49 34 12 0 5 0 0 83 5 26
2019 Data sciences 31 43 15 8 3 0 0 74 11 130
2019 Policy 30 42 9 12 6 0 1 73 18 311
2019 Project management 33 41 9 11 6 0 0 75 17 372
2019 Other services to the public 24 43 9 16 8 0 0 67 24 460
2019 None of the above 25 37 12 17 8 0 1 63 25 682
2018 Client contact centre 18 41 13 19 10 0 0 59 28 99
2018 Federal regulators 24 52 7 14 2 0 0 77 16 296
2018 Compliance, inspection and enforcement 25 52 9 10 3 1 0 78 14 375
2018 Communications or public affairs 17 59 7 11 6 1 1 76 16 150
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 22 49 17 9 3 0 0 71 11 114
2018 Science and technology 27 49 10 11 3 0 1 76 14 1177
2018 Library services 65 35 0 0 0 0 0 100 0 13
2018 Administration and operations 24 45 10 15 5 0 0 69 21 974
2018 Human resources 33 42 9 12 4 0 0 75 17 314
2018 Financial management 27 45 9 15 3 0 0 73 18 230
2018 Procurement 29 36 18 10 6 0 0 65 16 42
2018 Real property 29 50 5 11 5 1 0 79 16 178
2018 Materiel management 38 37 11 7 8 0 0 74 15 69
2018 Information management 25 44 9 12 9 0 0 70 22 126
2018 Information technology 27 44 10 11 7 1 1 72 18 257
2018 Internal audit 47 23 21 7 0 3 0 72 7 29
2018 Evaluation 35 54 3 8 0 0 0 89 8 35
2018 Data sciences 22 55 12 9 1 0 1 78 11 136
2018 Policy 23 48 10 14 5 1 0 72 18 276
2018 Project management 24 49 9 14 3 0 0 74 17 399
2018 Other services to the public 18 47 9 17 9 0 0 65 26 626
2018 None of the above 22 43 11 17 7 0 0 65 24 742
2017 Client contact centre 33 45 8 8 7 0 0 78 15 76
2017 Federal regulators 27 44 5 17 7 0 0 71 24 250
2017 Compliance, inspection and enforcement 30 44 9 14 4 0 0 73 18 362
2017 Communications or public affairs 26 42 15 12 4 1 0 69 16 149
2017 Access to information and privacy 73 20 0 7 0 0 0 93 7 20
2017 Security 15 54 18 10 3 0 0 69 13 72
2017 Science and technology 33 42 10 10 5 0 1 75 15 1135
2017 Library services 30 51 19 0 0 0 0 81 0 12
2017 Legal services 29 40 0 24 7 0 0 69 31 13
2017 Administration and operations 26 35 10 16 11 0 0 62 28 821
2017 Human resources 28 36 18 15 3 1 0 64 18 248
2017 Financial management 30 42 9 11 7 0 0 72 19 215
2017 Procurement 16 24 11 12 38 0 0 39 50 37
2017 Real property 33 35 14 9 7 0 1 69 17 140
2017 Materiel management 37 38 7 9 9 0 0 75 18 60
2017 Information management 20 44 15 11 9 0 0 65 21 104
2017 Information technology 25 34 11 16 13 0 0 60 29 214
2017 Internal audit 61 26 13 0 0 0 0 87 0 15
2017 Evaluation 31 25 21 5 18 0 0 56 23 24
2017 Data sciences 31 35 8 13 8 0 4 69 22 108
2017 Policy 24 40 16 16 3 0 0 65 19 238
2017 Project management 26 44 13 13 4 0 1 70 17 328
2017 Other services to the public 19 37 11 17 16 0 0 56 33 336
2017 None of the above 20 31 11 22 16 0 0 51 38 630
2014 Client contact centre 11 38 22 21 8 0 0 49 29 101
2014 Federal regulators 19 39 11 23 9 0 0 58 31 308
2014 Compliance, inspection and enforcement 18 39 9 23 12 0 0 57 35 423
2014 Communications or public affairs 30 38 14 16 2 0 0 69 18 120
2014 Access to information and privacy 44 29 6 21 0 0 0 73 21 15
2014 Security 23 35 7 17 18 0 0 58 35 91
2014 Science and technology 18 41 14 18 9 0 1 59 26 1083
2014 Library services 29 33 16 23 0 0 0 61 23 12
2014 Legal services 16 35 0 29 19 0 0 51 49 10
2014 Administration and operations 20 36 15 18 10 0 1 56 28 941
2014 Human resources 29 42 12 12 5 0 0 71 17 260
2014 Financial management 23 37 12 17 10 0 0 61 27 200
2014 Procurement 15 37 16 19 13 0 0 52 32 42
2014 Real property 24 40 9 18 8 0 0 65 26 163
2014 Materiel management 19 31 7 19 24 0 0 50 43 74
2014 Information management 23 42 14 11 8 1 1 66 19 123
2014 Information technology 12 34 15 20 19 0 0 46 40 197
2014 Internal audit 29 41 23 7 0 0 0 70 7 17
2014 Evaluation 38 51 0 6 5 0 0 89 11 18
2014 Other services to the public 16 39 9 21 15 0 0 54 36 547
2014 None of the above 18 30 15 20 16 0 1 48 37 847

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 25 15 11 3 0 1 71 15 76
2020 Federal regulators 46 37 7 8 2 0 0 83 10 312
2020 Compliance, inspection and enforcement 44 40 6 8 2 0 0 83 10 443
2020 Communications or public affairs 49 33 9 8 2 0 0 81 10 150
2020 Access to information and privacy 59 28 13 0 0 0 0 87 0 17
2020 Security 44 43 2 9 2 0 0 87 11 85
2020 Science and technology 44 40 7 7 2 0 0 84 9 1085
2020 Library services 70 30 0 0 0 0 0 100 0 15
2020 Administration and operations 50 34 8 5 2 0 0 84 8 1044
2020 Human resources 54 34 7 3 1 0 0 89 4 350
2020 Financial management 44 39 8 6 3 0 0 83 8 246
2020 Procurement 52 22 17 6 3 0 0 74 8 62
2020 Real property 53 35 8 4 0 0 0 88 4 171
2020 Materiel management 53 28 10 6 3 0 0 80 9 82
2020 Information management 45 37 12 5 2 0 0 82 6 107
2020 Information technology 50 35 12 2 1 0 0 85 4 244
2020 Internal audit 63 22 15 0 0 0 0 85 0 13
2020 Evaluation 40 35 21 4 0 0 0 76 4 27
2020 Data sciences 50 33 9 6 2 0 1 83 8 133
2020 Policy 41 37 9 8 4 1 0 79 12 332
2020 Project management 47 37 8 8 1 0 0 84 9 469
2020 Other services to the public 32 38 13 12 5 0 0 71 16 359
2020 None of the above 33 41 11 12 3 0 0 74 14 630
2019 Client contact centre 41 40 10 7 2 0 0 81 9 92
2019 Federal regulators 47 38 6 5 3 0 0 85 8 277
2019 Compliance, inspection and enforcement 42 43 5 6 3 0 0 85 10 393
2019 Communications or public affairs 49 33 7 6 5 0 0 82 11 149
2019 Access to information and privacy 57 43 0 0 0 0 0 100 0 14
2019 Security 50 31 12 3 4 0 0 81 7 99
2019 Science and technology 49 37 8 5 2 0 0 86 6 1077
2019 Legal services 49 12 16 15 7 0 0 62 23 14
2019 Administration and operations 51 35 7 4 2 0 0 87 6 930
2019 Human resources 62 30 4 3 1 0 0 93 4 295
2019 Financial management 52 36 6 3 3 0 0 89 6 220
2019 Procurement 45 44 2 6 4 0 0 89 10 43
2019 Real property 60 32 4 2 2 0 0 92 4 163
2019 Materiel management 53 29 10 8 1 0 0 81 8 84
2019 Information management 45 42 7 2 4 0 0 87 6 120
2019 Information technology 47 39 7 6 1 0 0 86 7 240
2019 Internal audit 47 38 5 10 0 0 0 85 10 19
2019 Evaluation 58 34 4 4 0 0 0 91 4 26
2019 Data sciences 48 40 7 4 1 0 0 88 5 131
2019 Policy 54 34 8 3 2 0 0 87 5 308
2019 Project management 51 36 5 6 2 0 0 87 8 370
2019 Other services to the public 38 41 6 11 4 0 0 80 15 461
2019 None of the above 40 39 8 9 4 0 0 79 13 679
2017 Client contact centre 45 42 5 7 1 0 0 87 8 76
2017 Federal regulators 52 37 6 5 0 0 0 89 5 250
2017 Compliance, inspection and enforcement 45 34 8 6 8 0 0 79 13 362
2017 Communications or public affairs 46 38 7 7 2 1 1 84 9 148
2017 Access to information and privacy 78 17 6 0 0 0 0 94 0 20
2017 Security 55 34 5 5 1 0 0 89 6 72
2017 Science and technology 54 36 5 4 1 0 0 90 5 1131
2017 Library services 93 7 0 0 0 0 0 100 0 12
2017 Legal services 39 32 15 14 0 0 0 71 14 13
2017 Administration and operations 53 32 8 4 3 0 0 85 8 817
2017 Human resources 56 34 7 2 1 0 0 90 3 248
2017 Financial management 54 34 5 4 2 0 0 88 7 214
2017 Procurement 34 18 37 9 2 0 0 52 11 37
2017 Real property 53 34 6 3 4 1 0 88 6 139
2017 Materiel management 61 30 2 5 1 0 0 92 6 59
2017 Information management 47 37 9 5 2 0 0 85 7 103
2017 Information technology 49 36 7 4 4 0 0 84 9 214
2017 Internal audit 60 27 7 7 0 0 0 87 7 15
2017 Evaluation 56 44 0 0 0 0 0 100 0 24
2017 Data sciences 50 39 4 6 1 0 0 89 7 106
2017 Policy 52 33 8 5 2 0 0 85 8 237
2017 Project management 52 37 4 4 2 0 0 89 7 325
2017 Other services to the public 37 43 5 12 3 0 0 80 15 334
2017 None of the above 37 38 9 10 5 0 0 75 15 631
2014 Client contact centre 27 51 10 10 2 0 0 78 12 101
2014 Federal regulators 43 43 4 6 3 0 0 87 9 307
2014 Compliance, inspection and enforcement 37 41 7 8 6 0 0 78 14 424
2014 Communications or public affairs 42 34 12 7 4 0 0 76 12 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 34 41 15 6 4 0 1 75 10 91
2014 Science and technology 42 44 8 6 1 0 0 86 6 1085
2014 Library services 41 35 9 7 8 0 0 75 16 12
2014 Legal services 55 25 19 0 0 0 0 81 0 10
2014 Administration and operations 46 37 8 5 3 0 0 84 8 941
2014 Human resources 51 34 7 7 2 0 0 85 8 259
2014 Financial management 46 36 10 4 4 0 0 82 8 200
2014 Procurement 46 42 7 4 0 0 0 89 4 42
2014 Real property 46 42 6 6 0 0 0 88 6 163
2014 Materiel management 46 26 15 11 1 0 0 72 12 73
2014 Information management 48 39 6 7 1 0 0 87 8 122
2014 Information technology 35 43 11 8 2 0 1 79 10 197
2014 Internal audit 18 58 12 7 0 0 6 80 7 17
2014 Evaluation 59 30 5 6 0 0 0 89 6 18
2014 Other services to the public 36 40 9 11 4 0 0 76 15 548
2014 None of the above 37 40 9 9 5 0 0 78 13 846

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 40 16 7 1 0 2 75 8 76
2020 Federal regulators 45 30 11 9 5 0 0 75 14 313
2020 Compliance, inspection and enforcement 36 37 10 11 6 0 0 73 17 444
2020 Communications or public affairs 53 24 8 11 4 1 0 77 15 150
2020 Access to information and privacy 67 16 5 5 7 0 0 83 12 18
2020 Security 42 24 16 14 2 0 1 67 16 85
2020 Science and technology 36 35 13 10 5 0 0 71 16 1097
2020 Library services 70 17 0 9 4 0 0 87 13 15
2020 Administration and operations 48 28 9 10 4 0 0 77 14 1051
2020 Human resources 61 23 6 6 3 0 0 84 10 356
2020 Financial management 48 28 11 7 6 0 0 77 13 248
2020 Procurement 60 20 13 6 1 0 0 80 7 63
2020 Real property 54 32 10 3 2 0 0 86 4 170
2020 Materiel management 47 26 9 5 7 6 0 78 13 82
2020 Information management 51 26 13 7 3 0 0 77 11 110
2020 Information technology 48 30 13 6 3 0 0 78 9 243
2020 Internal audit 78 8 7 8 0 0 0 85 8 13
2020 Evaluation 58 23 16 4 0 0 0 81 4 27
2020 Data sciences 45 32 11 8 4 0 0 77 12 133
2020 Policy 45 31 7 12 4 0 0 77 16 338
2020 Project management 47 33 9 7 3 0 0 80 10 475
2020 Other services to the public 20 29 15 17 18 0 1 50 35 361
2020 None of the above 26 29 14 17 12 0 0 56 30 631
2019 Client contact centre 42 29 18 6 4 1 0 72 10 92
2019 Federal regulators 36 37 9 14 4 0 0 72 19 277
2019 Compliance, inspection and enforcement 36 35 12 13 4 0 0 71 17 391
2019 Communications or public affairs 46 22 9 12 11 0 0 68 23 150
2019 Access to information and privacy 43 43 7 7 0 0 0 86 7 14
2019 Security 45 25 13 10 6 0 1 70 17 98
2019 Science and technology 38 35 13 9 5 0 0 73 14 1087
2019 Legal services 47 17 16 13 7 0 0 64 20 15
2019 Administration and operations 47 30 9 8 5 0 1 78 13 933
2019 Human resources 64 24 5 5 2 0 0 88 6 294
2019 Financial management 52 32 5 5 6 0 0 84 11 226
2019 Procurement 61 24 2 6 5 0 2 86 12 43
2019 Real property 51 32 14 3 1 0 0 82 4 166
2019 Materiel management 44 34 10 8 5 0 0 77 12 84
2019 Information management 41 32 8 10 5 1 2 76 15 121
2019 Information technology 40 36 10 8 5 1 0 76 13 241
2019 Internal audit 41 38 10 5 5 0 0 80 10 19
2019 Evaluation 57 39 3 0 0 0 0 97 0 26
2019 Data sciences 42 39 8 8 2 2 0 82 10 132
2019 Policy 48 30 9 9 4 0 0 77 13 312
2019 Project management 43 35 9 9 4 1 0 78 13 371
2019 Other services to the public 23 32 17 15 12 0 0 56 27 461
2019 None of the above 33 27 19 11 9 0 0 61 20 683
2018 Client contact centre 28 31 19 6 9 0 6 63 16 98
2018 Federal regulators 36 40 8 13 3 0 0 77 16 297
2018 Compliance, inspection and enforcement 31 38 14 12 5 0 0 69 18 375
2018 Communications or public affairs 31 32 14 12 12 0 0 63 23 152
2018 Access to information and privacy 65 17 9 4 0 5 0 86 5 23
2018 Security 26 36 14 14 6 3 0 64 21 115
2018 Science and technology 36 38 13 9 5 0 0 74 14 1176
2018 Library services 67 33 0 0 0 0 0 100 0 13
2018 Administration and operations 47 32 10 6 4 0 0 79 11 973
2018 Human resources 60 29 5 3 2 0 1 89 6 314
2018 Financial management 51 31 8 6 3 1 0 82 9 230
2018 Procurement 50 29 11 8 2 0 0 79 10 42
2018 Real property 43 35 11 8 3 1 0 78 10 178
2018 Materiel management 52 29 6 8 5 0 0 81 13 69
2018 Information management 47 33 9 7 3 0 1 81 10 125
2018 Information technology 38 36 11 8 5 1 1 76 13 258
2018 Internal audit 54 30 10 3 0 3 0 86 3 29
2018 Evaluation 50 35 12 4 0 0 0 85 4 35
2018 Data sciences 38 36 11 10 3 1 1 76 13 135
2018 Policy 46 33 9 6 5 1 0 80 11 275
2018 Project management 42 37 8 8 4 0 0 80 12 398
2018 Other services to the public 21 36 17 16 9 1 0 58 25 624
2018 None of the above 27 35 19 9 8 1 1 64 17 742
2017 Client contact centre 41 33 18 4 4 0 0 74 8 76
2017 Federal regulators 38 35 8 12 7 0 0 73 19 250
2017 Compliance, inspection and enforcement 38 23 14 11 14 0 0 61 25 362
2017 Communications or public affairs 45 28 9 10 8 0 0 73 18 150
2017 Access to information and privacy 63 26 0 12 0 0 0 88 12 20
2017 Security 40 28 18 4 8 3 0 70 12 72
2017 Science and technology 42 33 10 8 6 0 0 76 14 1132
2017 Library services 86 7 7 0 0 0 0 93 0 12
2017 Legal services 25 37 7 15 17 0 0 62 32 13
2017 Administration and operations 46 31 7 9 7 1 0 77 16 817
2017 Human resources 50 29 9 9 2 0 0 80 11 248
2017 Financial management 50 32 7 4 6 0 0 82 10 213
2017 Procurement 36 15 40 4 6 0 0 51 9 37
2017 Real property 52 26 10 5 5 0 1 80 10 139
2017 Materiel management 62 22 6 4 6 0 0 84 10 60
2017 Information management 38 36 11 10 4 0 0 74 15 103
2017 Information technology 36 34 10 12 8 0 0 70 20 214
2017 Internal audit 60 20 7 13 0 0 0 80 13 15
2017 Evaluation 52 23 4 4 18 0 0 75 21 24
2017 Data sciences 48 27 15 6 5 1 0 75 10 107
2017 Policy 50 31 7 8 4 0 1 81 12 237
2017 Project management 44 34 8 9 4 1 1 79 13 327
2017 Other services to the public 22 37 21 7 13 0 0 59 20 335
2017 None of the above 24 34 12 16 11 0 2 60 28 631
2014 Client contact centre 13 38 31 9 7 0 2 52 16 101
2014 Federal regulators 39 34 7 13 8 0 0 73 20 307
2014 Compliance, inspection and enforcement 26 32 13 14 15 0 0 57 29 423
2014 Communications or public affairs 45 28 9 8 9 0 1 74 17 119
2014 Access to information and privacy 26 54 21 0 0 0 0 79 0 15
2014 Security 31 27 14 14 13 0 1 59 27 91
2014 Science and technology 32 37 12 12 6 0 1 69 19 1085
2014 Library services 43 33 17 0 7 0 0 76 7 12
2014 Legal services 10 38 23 10 19 0 0 48 29 10
2014 Administration and operations 36 34 13 10 6 0 1 71 16 941
2014 Human resources 48 30 7 10 4 0 1 78 14 260
2014 Financial management 44 29 10 10 5 0 2 74 16 200
2014 Procurement 31 44 9 14 2 0 0 75 15 42
2014 Real property 40 33 15 9 3 0 0 73 12 163
2014 Materiel management 27 35 16 14 6 1 2 63 20 74
2014 Information management 39 38 9 7 6 0 1 78 13 123
2014 Information technology 33 35 15 8 7 0 1 69 15 197
2014 Internal audit 30 46 6 7 5 0 6 81 13 17
2014 Evaluation 49 43 0 8 0 0 0 92 8 18
2014 Other services to the public 24 30 18 14 13 0 1 55 27 547
2014 None of the above 24 33 17 14 11 0 1 58 25 846

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 49 7 2 1 0 0 90 3 76
2020 Federal regulators 37 41 11 8 3 0 0 78 11 315
2020 Compliance, inspection and enforcement 29 44 12 12 4 0 0 72 16 446
2020 Communications or public affairs 53 36 8 4 0 0 0 88 4 149
2020 Access to information and privacy 37 44 13 5 0 0 0 82 5 18
2020 Security 37 39 14 7 4 0 0 75 11 85
2020 Science and technology 39 41 10 7 3 0 0 80 10 1096
2020 Library services 53 30 9 9 0 0 0 83 9 15
2020 Administration and operations 42 41 10 5 3 0 0 82 8 1050
2020 Human resources 51 30 11 4 3 0 0 82 7 356
2020 Financial management 37 39 13 7 4 0 0 76 12 248
2020 Procurement 46 39 9 3 3 0 0 85 6 63
2020 Real property 43 43 6 7 1 0 0 86 8 172
2020 Materiel management 43 35 11 7 4 0 0 78 11 83
2020 Information management 41 40 8 6 5 0 0 82 11 111
2020 Information technology 42 38 10 8 2 0 0 80 10 245
2020 Internal audit 63 29 7 0 0 0 0 93 0 13
2020 Evaluation 50 27 11 12 0 0 0 77 12 27
2020 Data sciences 36 42 12 9 2 0 0 78 10 134
2020 Policy 43 37 9 8 3 0 0 80 11 338
2020 Project management 44 40 7 7 2 0 0 84 9 476
2020 Other services to the public 40 34 14 9 3 0 0 74 12 362
2020 None of the above 35 35 17 9 3 0 0 70 13 635
2019 Client contact centre 38 37 14 7 3 0 1 76 10 92
2019 Federal regulators 34 47 9 9 1 0 0 81 10 275
2019 Compliance, inspection and enforcement 36 43 9 7 5 0 0 79 12 395
2019 Communications or public affairs 40 40 8 10 3 0 0 80 13 151
2019 Access to information and privacy 36 56 8 0 0 0 0 92 0 14
2019 Security 51 30 10 4 5 0 0 82 9 99
2019 Science and technology 43 40 9 6 2 0 0 83 8 1088
2019 Legal services 54 27 0 6 13 0 0 81 19 15
2019 Administration and operations 40 37 12 7 4 0 0 78 11 935
2019 Human resources 45 37 9 6 3 0 0 82 9 295
2019 Financial management 39 39 10 7 5 0 0 78 12 223
2019 Procurement 53 36 4 6 2 0 0 89 7 42
2019 Real property 49 36 9 3 3 0 0 85 6 165
2019 Materiel management 39 40 12 6 3 0 0 79 9 83
2019 Information management 35 39 12 8 6 0 0 74 14 120
2019 Information technology 30 44 9 10 6 0 0 75 16 242
2019 Internal audit 27 32 25 16 0 0 0 59 16 19
2019 Evaluation 53 26 12 8 0 0 0 79 8 25
2019 Data sciences 36 45 11 5 4 0 0 81 9 132
2019 Policy 41 36 10 10 3 0 0 77 13 312
2019 Project management 41 41 9 6 2 0 0 82 9 372
2019 Other services to the public 40 42 9 6 3 0 0 82 9 463
2019 None of the above 38 39 14 6 3 0 0 77 9 683
2018 Client contact centre 28 51 12 5 5 0 0 79 10 99
2018 Federal regulators 29 48 7 11 4 0 0 78 15 296
2018 Compliance, inspection and enforcement 29 42 13 11 6 0 0 71 17 372
2018 Communications or public affairs 35 44 9 6 5 1 0 80 11 150
2018 Access to information and privacy 52 34 4 5 0 5 0 90 5 23
2018 Security 34 42 11 8 3 2 0 77 11 115
2018 Science and technology 37 45 9 6 2 0 0 82 8 1173
2018 Library services 60 25 6 10 0 0 0 85 10 13
2018 Administration and operations 36 41 11 7 4 0 0 78 11 969
2018 Human resources 47 35 9 5 4 0 0 81 9 315
2018 Financial management 34 43 12 5 5 0 0 77 10 231
2018 Procurement 33 50 13 3 0 0 0 84 3 42
2018 Real property 42 44 5 6 3 1 0 86 9 178
2018 Materiel management 42 42 7 4 6 0 0 84 9 69
2018 Information management 32 41 12 9 6 0 0 73 15 127
2018 Information technology 33 42 11 7 6 0 0 75 14 258
2018 Internal audit 39 38 10 10 0 3 0 79 10 29
2018 Evaluation 45 46 6 3 0 0 0 91 3 35
2018 Data sciences 36 49 9 3 2 0 0 86 5 135
2018 Policy 32 50 8 5 5 0 0 82 10 274
2018 Project management 40 41 9 7 3 0 0 81 10 398
2018 Other services to the public 39 41 11 5 3 0 0 81 8 621
2018 None of the above 35 46 10 6 3 0 0 81 9 742
2017 Client contact centre 28 57 5 6 4 0 0 85 10 76
2017 Federal regulators 32 47 11 7 3 0 0 79 9 249
2017 Compliance, inspection and enforcement 31 49 8 8 4 0 0 80 12 364
2017 Communications or public affairs 35 50 10 5 1 0 0 85 6 150
2017 Access to information and privacy 53 42 0 6 0 0 0 94 6 20
2017 Security 47 41 5 4 3 0 0 88 7 72
2017 Science and technology 45 43 6 4 3 0 0 88 6 1134
2017 Library services 49 51 0 0 0 0 0 100 0 12
2017 Legal services 35 39 10 8 8 0 0 74 17 13
2017 Administration and operations 37 42 11 6 4 0 0 79 10 818
2017 Human resources 37 44 12 4 4 0 0 81 7 249
2017 Financial management 29 47 13 8 2 0 0 77 11 215
2017 Procurement 27 53 13 7 0 0 0 79 7 37
2017 Real property 37 43 11 7 1 0 0 80 8 140
2017 Materiel management 40 43 11 1 5 0 0 83 6 60
2017 Information management 25 46 16 6 8 0 0 71 13 104
2017 Information technology 31 39 12 8 9 0 0 70 18 214
2017 Internal audit 34 33 14 13 7 0 0 66 20 15
2017 Evaluation 28 47 4 4 18 0 0 75 21 24
2017 Data sciences 39 38 11 6 7 0 0 76 13 107
2017 Policy 35 49 8 6 3 0 0 84 8 237
2017 Project management 44 41 8 5 1 0 0 86 7 327
2017 Other services to the public 51 32 9 6 2 0 0 83 8 335
2017 None of the above 39 43 7 7 3 0 0 83 10 630
2014 Client contact centre 19 50 16 9 6 0 0 69 15 101
2014 Federal regulators 29 39 10 13 9 0 0 68 22 307
2014 Compliance, inspection and enforcement 24 45 11 13 8 0 0 69 21 424
2014 Communications or public affairs 32 49 9 8 2 0 0 81 10 120
2014 Access to information and privacy 26 49 19 6 0 0 0 75 6 15
2014 Security 32 40 13 10 5 0 0 72 15 90
2014 Science and technology 33 47 9 8 4 0 0 80 11 1085
2014 Library services 26 50 0 8 16 0 0 76 24 12
2014 Legal services 18 55 19 0 8 0 0 73 8 10
2014 Administration and operations 29 46 12 8 4 0 1 75 13 941
2014 Human resources 35 47 7 7 5 0 0 81 12 260
2014 Financial management 27 46 11 11 4 0 0 73 15 200
2014 Procurement 21 45 14 16 4 0 0 66 20 42
2014 Real property 33 44 11 7 4 0 0 77 11 163
2014 Materiel management 22 50 11 11 5 0 0 72 17 74
2014 Information management 24 47 16 7 5 1 0 71 13 123
2014 Information technology 25 40 15 9 11 0 0 65 21 197
2014 Internal audit 29 41 17 7 6 0 0 70 13 17
2014 Evaluation 27 59 14 0 0 0 0 86 0 18
2014 Other services to the public 42 42 8 5 3 0 0 84 8 548
2014 None of the above 33 41 12 8 6 0 0 74 13 845

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 50 11 13 1 0 0 75 14 77
2020 Federal regulators 32 42 11 10 4 0 0 74 14 315
2020 Compliance, inspection and enforcement 26 36 17 13 8 0 0 62 21 445
2020 Communications or public affairs 44 29 13 8 6 0 0 73 14 150
2020 Access to information and privacy 50 34 11 0 5 0 0 84 5 18
2020 Security 29 40 14 13 3 0 0 69 17 85
2020 Science and technology 28 35 17 13 7 0 0 63 20 1095
2020 Library services 36 17 17 30 0 0 0 53 30 15
2020 Administration and operations 36 34 12 11 5 0 0 71 16 1051
2020 Human resources 41 34 10 8 7 0 0 75 14 356
2020 Financial management 36 36 12 11 4 0 0 73 15 250
2020 Procurement 40 24 24 10 2 0 0 64 12 64
2020 Real property 34 39 11 11 5 0 1 73 16 172
2020 Materiel management 36 38 11 5 8 0 2 76 13 82
2020 Information management 34 37 13 12 4 0 0 71 16 112
2020 Information technology 36 34 14 10 5 0 0 71 15 243
2020 Internal audit 56 37 7 0 0 0 0 93 0 13
2020 Evaluation 43 37 12 5 3 0 0 80 8 27
2020 Data sciences 30 39 7 17 5 0 1 70 23 132
2020 Policy 38 41 10 8 3 0 0 79 11 338
2020 Project management 36 38 13 10 3 0 0 74 13 471
2020 Other services to the public 17 36 21 18 9 0 0 53 26 362
2020 None of the above 20 32 20 18 9 0 1 52 27 636
2019 Client contact centre 24 33 26 15 2 0 1 57 17 91
2019 Federal regulators 22 39 15 18 6 0 0 61 24 278
2019 Compliance, inspection and enforcement 23 40 16 13 6 0 1 64 19 393
2019 Communications or public affairs 32 37 11 12 8 0 0 69 20 151
2019 Access to information and privacy 49 15 28 8 0 0 0 64 8 14
2019 Security 34 28 14 18 6 0 0 62 24 97
2019 Science and technology 23 40 16 14 6 0 0 63 20 1084
2019 Legal services 42 38 0 6 14 0 0 80 20 15
2019 Administration and operations 31 35 16 11 6 0 0 67 17 938
2019 Human resources 41 34 11 8 6 0 0 75 14 295
2019 Financial management 27 43 13 10 7 0 0 70 17 225
2019 Procurement 30 41 10 12 8 0 0 71 19 42
2019 Real property 38 35 13 8 5 0 1 74 14 164
2019 Materiel management 32 37 16 8 9 0 0 68 16 84
2019 Information management 29 37 15 12 7 0 0 66 19 121
2019 Information technology 25 41 19 10 6 0 0 65 16 242
2019 Internal audit 37 43 11 5 5 0 0 79 10 19
2019 Evaluation 52 28 13 5 0 3 0 82 5 26
2019 Data sciences 31 41 10 16 3 0 0 71 19 129
2019 Policy 39 37 9 12 4 0 0 75 16 311
2019 Project management 30 38 16 8 8 0 0 68 16 371
2019 Other services to the public 21 34 21 14 9 1 0 55 23 462
2019 None of the above 20 39 18 13 10 0 0 58 23 680
2018 Client contact centre 16 39 22 13 9 1 0 56 22 98
2018 Federal regulators 20 40 15 16 8 0 0 60 25 297
2018 Compliance, inspection and enforcement 19 37 16 15 13 0 0 56 28 375
2018 Communications or public affairs 25 36 17 14 8 1 0 61 22 150
2018 Access to information and privacy 69 13 9 0 5 5 0 86 5 23
2018 Security 24 38 18 11 8 0 1 63 19 114
2018 Science and technology 20 40 18 13 7 0 0 61 21 1177
2018 Library services 35 40 15 10 0 0 0 75 10 13
2018 Administration and operations 32 34 16 11 7 0 0 67 18 969
2018 Human resources 41 34 9 10 6 0 0 75 16 314
2018 Financial management 30 35 17 11 6 1 0 66 17 230
2018 Procurement 13 37 24 16 7 2 0 52 24 42
2018 Real property 31 40 10 12 7 1 0 71 19 177
2018 Materiel management 31 38 14 10 7 0 0 69 17 69
2018 Information management 25 35 14 15 10 1 0 61 25 127
2018 Information technology 24 41 16 10 9 1 0 66 18 255
2018 Internal audit 30 40 10 14 3 3 0 72 17 29
2018 Evaluation 40 42 14 0 4 0 0 83 4 35
2018 Data sciences 28 39 19 10 4 0 0 67 14 133
2018 Policy 30 40 15 10 5 0 0 70 15 276
2018 Project management 26 41 16 6 9 1 1 68 16 399
2018 Other services to the public 16 35 21 16 11 1 0 52 28 627
2018 None of the above 23 34 19 13 10 1 0 57 23 740
2017 Client contact centre 28 38 19 9 7 0 0 65 16 76
2017 Federal regulators 24 38 16 14 7 0 0 63 22 249
2017 Compliance, inspection and enforcement 22 36 15 14 14 0 0 58 27 364
2017 Communications or public affairs 28 37 14 12 9 0 0 65 21 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 30 42 7 11 10 0 0 72 21 72
2017 Science and technology 27 37 14 11 9 0 0 64 21 1135
2017 Library services 35 51 7 7 0 0 0 86 7 12
2017 Legal services 30 32 14 0 25 0 0 61 25 13
2017 Administration and operations 31 36 14 11 7 0 0 67 19 818
2017 Human resources 32 37 14 12 5 0 0 69 17 249
2017 Financial management 30 36 17 10 7 0 0 66 17 215
2017 Procurement 16 20 40 20 5 0 0 35 25 36
2017 Real property 34 34 13 10 9 1 0 69 18 140
2017 Materiel management 30 40 10 9 10 0 0 71 19 60
2017 Information management 26 35 13 17 8 0 1 61 26 104
2017 Information technology 26 33 11 14 17 0 0 59 31 214
2017 Internal audit 40 41 0 7 13 0 0 80 20 15
2017 Evaluation 35 24 17 5 18 0 0 60 23 24
2017 Data sciences 27 33 19 14 7 0 0 60 21 107
2017 Policy 29 43 11 9 7 1 0 73 16 238
2017 Project management 30 37 15 12 6 0 1 67 18 327
2017 Other services to the public 21 33 18 15 13 0 0 54 28 334
2017 None of the above 21 29 17 17 16 0 0 50 33 629
2014 Client contact centre 17 34 21 23 6 0 0 51 29 101
2014 Federal regulators 19 37 13 16 13 0 1 57 29 308
2014 Compliance, inspection and enforcement 16 30 21 18 14 0 0 47 32 424
2014 Communications or public affairs 28 35 15 14 9 0 0 63 22 120
2014 Access to information and privacy 26 19 13 35 8 0 0 44 43 15
2014 Security 21 32 23 10 15 0 0 52 25 90
2014 Science and technology 16 36 20 16 12 0 0 52 28 1084
2014 Library services 37 16 23 0 24 0 0 53 24 12
2014 Legal services 38 35 10 0 18 0 0 73 18 10
2014 Administration and operations 27 36 16 12 8 0 1 64 20 941
2014 Human resources 32 33 13 14 8 0 0 64 22 260
2014 Financial management 26 35 16 14 7 1 0 62 22 200
2014 Procurement 22 39 20 9 9 0 0 61 18 42
2014 Real property 20 45 17 13 5 0 0 65 19 163
2014 Materiel management 13 35 21 25 6 0 0 48 31 74
2014 Information management 19 43 14 13 12 0 0 62 25 123
2014 Information technology 17 35 16 20 11 0 0 52 31 197
2014 Internal audit 29 30 23 0 18 0 0 59 18 17
2014 Evaluation 38 44 5 14 0 0 0 81 14 18
2014 Other services to the public 18 37 21 14 10 0 0 54 25 547
2014 None of the above 18 32 17 17 15 0 1 50 32 844

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 31 17 13 0 0 0 70 13 76
2020 Federal regulators 29 43 11 11 5 0 0 73 16 315
2020 Compliance, inspection and enforcement 20 47 12 15 6 0 0 67 21 443
2020 Communications or public affairs 46 39 5 9 1 0 0 86 9 149
2020 Access to information and privacy 56 38 0 7 0 0 0 93 7 18
2020 Security 28 44 7 20 1 0 0 73 21 85
2020 Science and technology 28 45 13 12 3 0 0 73 15 1092
2020 Library services 34 52 5 0 9 0 0 86 9 15
2020 Administration and operations 34 42 11 9 4 0 0 76 14 1045
2020 Human resources 43 37 9 7 5 0 0 80 12 353
2020 Financial management 29 48 9 10 4 0 0 77 14 248
2020 Procurement 51 17 17 11 5 0 0 68 15 64
2020 Real property 31 39 14 15 1 0 1 70 16 172
2020 Materiel management 44 26 20 5 5 0 0 70 10 83
2020 Information management 31 39 12 15 3 0 0 70 18 108
2020 Information technology 29 45 13 8 4 0 0 74 13 243
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 47 31 8 10 3 0 0 78 14 25
2020 Data sciences 27 43 11 16 3 0 1 70 19 132
2020 Policy 32 46 8 10 4 0 0 78 14 336
2020 Project management 33 40 13 11 3 0 0 73 14 471
2020 Other services to the public 31 46 13 7 3 0 0 77 10 362
2020 None of the above 30 37 18 12 3 0 0 67 15 633
2019 Client contact centre 23 41 25 9 2 0 0 64 11 90
2019 Federal regulators 21 46 14 16 3 0 0 68 19 277
2019 Compliance, inspection and enforcement 20 49 10 16 5 0 0 68 21 394
2019 Communications or public affairs 36 32 14 15 3 0 0 68 18 151
2019 Access to information and privacy 57 29 7 7 0 0 0 86 7 14
2019 Security 31 36 23 6 5 0 0 67 11 98
2019 Science and technology 27 45 13 10 4 0 0 72 15 1082
2019 Legal services 15 46 19 6 14 0 0 60 20 15
2019 Administration and operations 28 43 12 12 5 0 0 71 18 931
2019 Human resources 36 43 7 10 4 0 0 79 14 294
2019 Financial management 26 45 9 13 6 0 0 71 20 225
2019 Procurement 26 34 23 10 6 0 0 60 16 41
2019 Real property 33 39 15 9 4 0 0 72 13 163
2019 Materiel management 33 41 19 5 3 0 0 74 8 83
2019 Information management 24 46 10 12 8 0 0 70 20 119
2019 Information technology 25 43 15 10 7 0 0 68 17 241
2019 Internal audit 16 42 11 21 10 0 0 59 31 19
2019 Evaluation 44 25 16 11 4 0 0 69 16 26
2019 Data sciences 25 45 14 12 3 0 0 70 15 129
2019 Policy 29 42 9 16 4 0 0 71 20 311
2019 Project management 26 44 13 13 4 0 0 70 17 367
2019 Other services to the public 28 47 13 7 5 0 0 75 12 463
2019 None of the above 29 43 16 8 5 0 0 72 13 675
2018 Client contact centre 26 51 14 2 7 0 0 77 9 99
2018 Federal regulators 26 42 11 14 7 0 0 68 21 295
2018 Compliance, inspection and enforcement 21 42 16 13 8 0 0 63 21 373
2018 Communications or public affairs 25 48 9 11 6 1 0 73 17 151
2018 Access to information and privacy 56 31 0 9 0 5 0 91 9 23
2018 Security 26 44 20 7 4 0 0 70 10 115
2018 Science and technology 28 45 12 10 4 0 0 74 14 1179
2018 Library services 67 19 4 10 0 0 0 86 10 13
2018 Administration and operations 28 41 14 12 5 0 0 69 17 973
2018 Human resources 36 42 9 8 4 0 0 78 13 314
2018 Financial management 25 46 13 9 6 1 0 72 15 231
2018 Procurement 17 53 15 15 0 0 0 70 15 41
2018 Real property 31 41 13 9 5 1 0 73 14 177
2018 Materiel management 35 41 10 9 4 0 0 77 13 69
2018 Information management 30 34 14 14 8 0 0 64 22 127
2018 Information technology 23 41 18 12 7 0 0 64 18 258
2018 Internal audit 33 34 10 13 9 0 0 67 23 29
2018 Evaluation 30 57 5 9 0 0 0 87 9 35
2018 Data sciences 25 50 12 10 4 0 0 74 14 136
2018 Policy 24 45 12 11 8 0 0 69 20 276
2018 Project management 24 47 15 10 4 0 0 71 14 398
2018 Other services to the public 28 47 14 9 2 0 0 75 11 626
2018 None of the above 28 43 14 10 5 0 0 71 14 741
2017 Client contact centre 32 50 6 8 4 0 0 81 13 76
2017 Federal regulators 29 44 7 12 8 0 0 73 20 249
2017 Compliance, inspection and enforcement 23 40 14 17 7 0 0 63 24 361
2017 Communications or public affairs 25 43 12 15 4 0 0 68 19 149
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 40 37 8 13 2 0 0 77 15 72
2017 Science and technology 31 44 10 11 4 0 0 75 15 1135
2017 Library services 56 28 9 7 0 0 0 84 7 12
2017 Legal services 29 37 10 8 16 0 0 66 25 13
2017 Administration and operations 31 39 11 12 6 0 0 71 18 817
2017 Human resources 32 41 13 11 4 0 0 73 15 249
2017 Financial management 31 41 13 10 5 0 0 72 15 214
2017 Procurement 18 20 42 12 8 0 0 38 20 37
2017 Real property 30 37 16 12 5 0 0 68 17 140
2017 Materiel management 39 37 5 8 10 0 0 76 19 60
2017 Information management 21 44 18 10 7 0 0 65 17 104
2017 Information technology 21 35 19 14 12 0 0 55 26 214
2017 Internal audit 46 27 27 0 0 0 0 73 0 15
2017 Evaluation 38 62 0 0 0 0 0 100 0 24
2017 Data sciences 30 35 15 18 3 0 0 65 20 107
2017 Policy 21 51 12 11 6 0 0 72 17 237
2017 Project management 25 46 13 12 4 0 0 71 15 326
2017 Other services to the public 30 50 10 6 4 0 0 80 10 336
2017 None of the above 24 44 14 11 5 0 2 69 16 629

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 36 10 2 0 0 0 88 2 76
2020 Federal regulators 46 42 7 4 1 0 0 88 5 314
2020 Compliance, inspection and enforcement 29 46 11 10 4 0 0 76 14 443
2020 Communications or public affairs 59 31 5 4 1 0 0 90 5 149
2020 Access to information and privacy 68 32 0 0 0 0 0 100 0 18
2020 Security 46 40 6 8 0 0 0 86 8 85
2020 Science and technology 42 43 9 4 2 0 0 85 6 1094
2020 Library services 44 31 17 9 0 0 0 74 9 15
2020 Administration and operations 47 40 7 3 3 0 0 87 6 1045
2020 Human resources 60 30 5 2 3 0 0 90 6 356
2020 Financial management 49 36 6 5 3 0 0 85 8 250
2020 Procurement 56 28 7 4 5 0 0 84 9 63
2020 Real property 49 42 5 4 0 0 1 91 4 171
2020 Materiel management 52 39 4 4 1 0 0 91 5 83
2020 Information management 42 40 9 7 2 0 0 82 9 111
2020 Information technology 46 39 9 5 1 0 0 85 6 243
2020 Internal audit 92 8 0 0 0 0 0 100 0 13
2020 Evaluation 51 37 0 12 0 0 0 88 12 27
2020 Data sciences 39 44 10 4 3 0 0 82 7 131
2020 Policy 53 35 5 5 1 0 0 88 7 337
2020 Project management 50 39 5 4 1 0 0 89 6 469
2020 Other services to the public 45 41 7 5 2 0 0 86 7 360
2020 None of the above 40 33 17 7 3 1 0 73 10 631
2019 Client contact centre 26 53 16 4 1 1 0 79 5 91
2019 Federal regulators 41 42 5 9 2 1 0 84 11 276
2019 Compliance, inspection and enforcement 31 42 12 12 3 0 0 73 15 391
2019 Communications or public affairs 44 39 8 6 1 2 0 85 7 150
2019 Access to information and privacy 64 28 8 0 0 0 0 92 0 14
2019 Security 44 38 11 7 0 0 0 82 7 98
2019 Science and technology 40 44 8 6 2 0 0 84 8 1085
2019 Legal services 39 34 14 6 7 0 0 73 13 15
2019 Administration and operations 46 39 9 4 3 0 0 84 7 935
2019 Human resources 53 35 7 4 1 0 0 88 5 291
2019 Financial management 38 47 9 3 4 0 0 85 6 225
2019 Procurement 54 38 6 2 0 0 0 92 2 41
2019 Real property 47 40 9 3 1 0 0 87 4 164
2019 Materiel management 46 40 9 3 2 0 0 86 5 83
2019 Information management 40 41 9 6 4 0 0 81 11 120
2019 Information technology 38 40 11 8 3 0 0 78 11 242
2019 Internal audit 54 35 10 0 0 0 0 90 0 19
2019 Evaluation 54 34 8 5 0 0 0 87 5 25
2019 Data sciences 34 47 11 7 1 1 0 82 7 130
2019 Policy 48 39 7 5 1 0 0 87 6 312
2019 Project management 46 40 7 3 3 0 0 87 6 371
2019 Other services to the public 39 41 11 4 3 1 0 81 7 462
2019 None of the above 36 42 14 5 3 0 0 78 8 675
2018 Client contact centre 35 48 9 7 1 0 0 82 9 99
2018 Federal regulators 39 43 7 8 4 0 0 81 12 297
2018 Compliance, inspection and enforcement 32 40 12 10 5 1 0 73 15 375
2018 Communications or public affairs 44 40 9 6 1 1 0 85 7 152
2018 Access to information and privacy 74 21 0 0 0 5 0 100 0 23
2018 Security 34 39 16 9 3 0 0 73 11 114
2018 Science and technology 44 41 9 4 1 0 0 85 5 1180
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 46 41 9 3 1 0 0 87 5 973
2018 Human resources 56 34 6 2 1 0 0 91 3 317
2018 Financial management 46 45 4 3 1 0 0 92 4 231
2018 Procurement 42 49 9 0 0 0 0 91 0 42
2018 Real property 47 39 11 1 2 0 0 86 3 177
2018 Materiel management 39 48 7 3 3 0 0 87 6 69
2018 Information management 48 28 11 7 5 1 0 77 12 128
2018 Information technology 40 46 8 4 2 0 0 86 6 257
2018 Internal audit 70 21 3 3 3 0 0 91 6 29
2018 Evaluation 58 40 3 0 0 0 0 97 0 35
2018 Data sciences 41 49 6 2 2 0 0 90 4 137
2018 Policy 48 40 4 4 2 0 0 89 7 272
2018 Project management 49 41 5 3 2 0 0 91 5 399
2018 Other services to the public 38 41 12 5 3 0 0 79 9 623
2018 None of the above 35 45 10 6 3 1 0 80 9 743
2017 Client contact centre 37 43 16 0 3 1 0 80 3 76
2017 Federal regulators 39 40 9 9 3 0 0 79 12 249
2017 Compliance, inspection and enforcement 29 43 12 10 6 0 0 71 16 363
2017 Communications or public affairs 39 46 8 6 1 1 0 85 7 150
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 20
2017 Security 48 39 8 3 1 0 0 87 5 72
2017 Science and technology 44 39 9 4 3 0 0 84 7 1133
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Legal services 51 41 7 0 0 0 0 93 0 13
2017 Administration and operations 43 39 9 6 2 1 0 83 9 817
2017 Human resources 49 34 9 5 3 0 0 84 8 249
2017 Financial management 38 46 8 5 2 0 0 84 8 215
2017 Procurement 30 53 7 9 0 0 0 84 9 37
2017 Real property 43 33 15 6 4 0 0 76 10 140
2017 Materiel management 52 31 8 6 3 0 0 83 9 60
2017 Information management 24 46 16 9 4 0 0 70 14 104
2017 Information technology 37 40 9 7 7 0 0 77 14 213
2017 Internal audit 53 34 13 0 0 0 0 87 0 15
2017 Evaluation 49 48 4 0 0 0 0 96 0 24
2017 Data sciences 39 46 5 7 3 0 0 86 9 107
2017 Policy 45 42 8 3 2 0 0 87 5 236
2017 Project management 43 44 5 6 1 0 0 87 7 325
2017 Other services to the public 34 46 14 5 2 0 0 79 7 335
2017 None of the above 36 36 11 10 5 0 2 73 15 627
2014 Client contact centre 21 51 14 9 5 0 0 72 13 101
2014 Federal regulators 32 35 13 13 4 1 0 69 18 308
2014 Compliance, inspection and enforcement 25 40 15 8 10 2 0 66 19 424
2014 Communications or public affairs 38 41 9 9 2 1 0 80 12 120
2014 Access to information and privacy 38 43 19 0 0 0 0 81 0 15
2014 Security 18 52 16 7 5 1 0 71 12 90
2014 Science and technology 33 44 12 8 3 0 0 77 11 1086
2014 Library services 37 39 0 7 17 0 0 76 24 12
2014 Legal services 65 35 0 0 0 0 0 100 0 10
2014 Administration and operations 39 40 13 5 3 1 0 79 8 940
2014 Human resources 43 38 12 6 1 0 0 81 7 260
2014 Financial management 44 37 9 4 4 1 0 82 9 200
2014 Procurement 37 46 10 4 2 0 0 83 7 42
2014 Real property 42 42 10 6 1 0 0 83 7 163
2014 Materiel management 37 38 14 4 7 0 0 74 11 74
2014 Information management 32 45 11 7 3 1 1 78 11 122
2014 Information technology 24 42 16 11 7 0 0 66 18 197
2014 Internal audit 52 35 6 7 0 0 0 87 7 17
2014 Evaluation 43 52 5 0 0 0 0 95 0 18
2014 Other services to the public 33 43 15 4 3 1 0 78 7 548
2014 None of the above 34 36 15 6 5 2 1 73 12 844

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 53 9 12 1 0 0 78 13 77
2020 Federal regulators 38 39 11 10 4 0 0 76 13 313
2020 Compliance, inspection and enforcement 24 40 17 10 8 0 0 64 18 442
2020 Communications or public affairs 50 29 9 8 4 0 0 78 13 150
2020 Access to information and privacy 56 39 0 5 0 0 0 95 5 18
2020 Security 45 26 13 7 9 0 0 70 16 85
2020 Science and technology 33 35 15 10 7 0 0 68 17 1095
2020 Library services 34 32 0 30 4 0 0 66 34 15
2020 Administration and operations 38 38 11 8 5 0 0 76 12 1051
2020 Human resources 46 30 9 9 6 0 0 76 15 355
2020 Financial management 38 31 17 10 5 0 0 68 15 250
2020 Procurement 44 35 7 10 3 0 0 80 13 64
2020 Real property 40 40 9 10 1 0 0 80 11 171
2020 Materiel management 44 31 11 8 5 0 2 76 13 82
2020 Information management 37 36 7 16 4 0 0 72 21 112
2020 Information technology 36 37 15 8 5 0 0 73 12 244
2020 Internal audit 71 7 7 15 0 0 0 78 15 13
2020 Evaluation 51 37 4 3 5 0 0 88 8 27
2020 Data sciences 35 36 9 16 4 0 0 71 20 132
2020 Policy 44 33 10 8 5 0 0 77 13 338
2020 Project management 40 38 10 10 2 0 0 78 12 471
2020 Other services to the public 23 40 16 12 8 0 0 64 20 363
2020 None of the above 24 32 15 17 10 1 0 57 28 634
2019 Client contact centre 29 31 26 14 0 0 0 60 14 90
2019 Federal regulators 28 44 8 14 4 0 0 73 19 276
2019 Compliance, inspection and enforcement 29 36 16 12 7 0 0 65 19 393
2019 Communications or public affairs 40 31 9 10 9 0 0 71 19 151
2019 Access to information and privacy 56 15 22 7 0 0 0 71 7 14
2019 Security 47 24 14 6 8 0 0 71 15 97
2019 Science and technology 32 40 13 10 5 0 0 71 16 1088
2019 Legal services 26 26 34 0 13 0 0 53 13 15
2019 Administration and operations 38 35 11 10 6 0 0 73 16 937
2019 Human resources 40 37 10 9 4 0 0 77 13 294
2019 Financial management 33 37 13 10 8 0 0 70 17 224
2019 Procurement 30 43 12 8 8 0 0 73 15 42
2019 Real property 39 41 11 5 4 0 0 80 9 163
2019 Materiel management 37 36 14 8 5 0 0 73 13 84
2019 Information management 29 35 16 16 4 0 0 64 20 121
2019 Information technology 31 42 10 11 7 0 0 72 18 241
2019 Internal audit 32 38 16 10 5 0 0 69 15 19
2019 Evaluation 45 39 11 4 0 0 0 84 4 26
2019 Data sciences 34 36 13 15 2 0 0 71 17 130
2019 Policy 40 38 8 10 5 0 0 78 15 312
2019 Project management 34 42 10 9 5 0 0 75 15 370
2019 Other services to the public 24 39 19 10 8 0 0 63 18 462
2019 None of the above 25 39 16 11 9 0 0 64 20 679
2018 Client contact centre 21 44 19 13 3 0 0 65 16 99
2018 Federal regulators 29 36 12 15 6 1 0 66 22 298
2018 Compliance, inspection and enforcement 21 37 16 16 10 0 0 58 26 375
2018 Communications or public affairs 34 34 11 12 8 1 0 68 20 152
2018 Access to information and privacy 77 9 4 0 5 5 0 90 5 22
2018 Security 24 43 15 11 5 0 1 68 17 115
2018 Science and technology 27 44 16 9 5 0 0 71 13 1176
2018 Library services 40 40 19 0 0 0 0 81 0 13
2018 Administration and operations 35 38 11 10 6 0 0 73 16 972
2018 Human resources 43 36 7 9 5 0 0 79 14 317
2018 Financial management 31 45 11 8 5 0 0 76 13 230
2018 Procurement 26 45 14 15 0 0 0 72 15 42
2018 Real property 34 44 9 8 5 0 0 78 13 177
2018 Materiel management 29 40 18 5 8 0 0 69 13 69
2018 Information management 33 32 14 11 9 1 0 66 20 128
2018 Information technology 28 39 18 9 5 0 0 67 15 257
2018 Internal audit 50 30 7 7 6 0 0 81 13 29
2018 Evaluation 48 37 9 3 4 0 0 85 6 35
2018 Data sciences 27 51 9 8 4 0 1 78 13 137
2018 Policy 38 40 11 7 4 0 0 78 11 272
2018 Project management 31 42 11 10 5 0 0 73 15 400
2018 Other services to the public 21 40 17 14 9 1 0 61 22 622
2018 None of the above 27 37 16 11 9 0 0 65 19 744
2017 Client contact centre 27 43 17 7 7 0 0 69 14 76
2017 Federal regulators 30 37 12 12 9 0 0 67 21 249
2017 Compliance, inspection and enforcement 21 38 13 11 17 0 0 59 28 363
2017 Communications or public affairs 28 45 12 8 7 0 0 73 15 150
2017 Access to information and privacy 68 15 11 7 0 0 0 83 7 20
2017 Security 38 38 8 12 5 0 0 76 16 71
2017 Science and technology 34 38 11 9 8 0 0 72 17 1133
2017 Library services 42 51 0 7 0 0 0 93 7 12
2017 Legal services 46 7 15 0 32 0 0 53 32 13
2017 Administration and operations 32 39 13 9 7 0 0 71 16 819
2017 Human resources 37 40 9 10 5 0 0 77 14 248
2017 Financial management 33 40 12 8 7 0 0 73 15 215
2017 Procurement 19 44 13 17 5 2 0 64 22 37
2017 Real property 33 40 10 12 4 0 0 74 16 140
2017 Materiel management 39 39 5 5 11 1 0 79 16 60
2017 Information management 21 38 16 14 10 1 0 59 24 104
2017 Information technology 27 38 12 11 11 0 0 65 23 214
2017 Internal audit 47 33 13 0 7 0 0 80 7 15
2017 Evaluation 38 37 4 4 18 0 0 75 21 24
2017 Data sciences 34 33 14 11 7 1 0 68 18 107
2017 Policy 34 43 10 9 5 0 0 77 13 238
2017 Project management 33 44 11 6 6 0 0 77 12 327
2017 Other services to the public 24 35 15 15 11 0 0 59 26 336
2017 None of the above 23 30 20 16 9 0 2 54 26 628

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 30 2 1 1 0 0 96 2 77
2020 Federal regulators 48 40 9 4 1 0 0 87 4 314
2020 Compliance, inspection and enforcement 44 39 8 7 2 0 0 83 9 444
2020 Communications or public affairs 66 27 4 3 0 0 0 93 3 149
2020 Access to information and privacy 78 22 0 0 0 0 0 100 0 18
2020 Security 51 35 9 4 1 0 0 85 5 84
2020 Science and technology 51 36 8 3 1 0 0 87 4 1086
2020 Library services 48 31 21 0 0 0 0 79 0 15
2020 Administration and operations 58 30 7 2 2 0 0 89 5 1046
2020 Human resources 59 31 6 2 1 0 0 90 3 352
2020 Financial management 49 35 10 4 1 0 0 84 6 245
2020 Procurement 53 29 15 0 3 0 0 82 3 64
2020 Real property 62 30 8 0 0 0 0 91 0 171
2020 Materiel management 66 22 9 2 2 0 0 88 3 83
2020 Information management 53 35 7 4 2 0 0 88 6 112
2020 Information technology 55 32 9 2 2 0 0 87 4 243
2020 Evaluation 58 28 11 4 0 0 0 85 4 27
2020 Data sciences 47 39 9 2 2 0 0 87 4 130
2020 Policy 52 33 10 4 1 0 0 84 6 337
2020 Project management 62 30 5 3 1 0 0 92 3 467
2020 Other services to the public 52 35 10 2 1 0 0 87 3 361
2020 None of the above 51 29 14 4 2 0 0 81 5 625
2019 Client contact centre 51 39 4 5 1 0 0 90 6 89
2019 Federal regulators 44 45 7 3 1 0 0 90 4 275
2019 Compliance, inspection and enforcement 54 32 8 4 2 0 0 86 6 391
2019 Communications or public affairs 54 33 9 2 1 0 0 87 3 151
2019 Access to information and privacy 57 35 8 0 0 0 0 92 0 14
2019 Security 63 27 5 2 4 0 0 89 6 98
2019 Science and technology 55 34 7 2 1 0 0 90 3 1083
2019 Legal services 48 39 6 0 7 0 0 87 7 15
2019 Administration and operations 54 33 8 3 1 1 0 88 4 933
2019 Human resources 52 36 9 3 1 0 0 87 4 294
2019 Financial management 48 36 9 3 2 0 0 85 6 224
2019 Procurement 55 36 6 2 2 0 0 91 4 42
2019 Real property 58 31 8 2 1 0 0 90 3 164
2019 Materiel management 65 24 9 2 1 0 0 89 3 84
2019 Information management 45 40 10 3 2 0 0 85 5 120
2019 Information technology 52 29 13 3 2 0 0 81 6 239
2019 Internal audit 44 34 22 0 0 0 0 78 0 18
2019 Evaluation 57 39 4 0 0 0 0 96 0 25
2019 Data sciences 47 38 10 3 1 0 1 86 4 130
2019 Policy 51 34 9 5 1 0 0 85 6 309
2019 Project management 50 39 7 4 1 0 0 89 4 368
2019 Other services to the public 55 32 7 3 2 0 0 88 5 463
2019 None of the above 53 33 9 4 1 0 0 86 5 679
2018 Client contact centre 43 50 4 2 1 0 0 93 3 98
2018 Federal regulators 46 38 8 4 3 0 0 84 7 297
2018 Compliance, inspection and enforcement 50 33 9 5 3 0 0 83 8 376
2018 Communications or public affairs 54 34 6 3 2 1 0 89 5 152
2018 Access to information and privacy 69 22 0 4 0 5 0 96 4 23
2018 Security 55 34 10 1 1 0 0 89 1 113
2018 Science and technology 53 38 7 2 1 0 0 91 3 1174
2018 Library services 66 25 10 0 0 0 0 90 0 13
2018 Administration and operations 54 33 8 4 2 0 0 87 5 967
2018 Human resources 58 31 7 2 1 0 0 89 3 314
2018 Financial management 45 41 9 2 3 0 0 86 5 230
2018 Procurement 59 31 9 2 0 0 0 89 2 42
2018 Real property 55 34 9 2 0 0 0 89 2 176
2018 Materiel management 65 23 8 2 1 1 0 89 4 69
2018 Information management 53 28 12 5 3 0 0 80 8 126
2018 Information technology 45 40 8 4 2 0 0 85 7 255
2018 Internal audit 54 34 10 0 0 3 0 90 0 29
2018 Evaluation 56 39 5 0 0 0 0 95 0 35
2018 Data sciences 46 48 5 0 1 0 0 94 1 137
2018 Policy 49 35 10 4 2 0 0 84 6 267
2018 Project management 53 35 8 3 0 0 0 89 3 397
2018 Other services to the public 59 30 7 2 1 0 0 89 4 621
2018 None of the above 55 34 7 2 2 0 0 89 4 741
2017 Client contact centre 53 39 5 3 0 0 0 92 3 76
2017 Federal regulators 47 40 10 1 2 0 0 87 3 249
2017 Compliance, inspection and enforcement 53 33 8 3 2 0 0 87 5 364
2017 Communications or public affairs 53 36 9 1 1 0 0 89 2 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 74 14 9 2 1 0 0 88 3 72
2017 Science and technology 61 33 5 1 1 0 0 94 2 1135
2017 Library services 58 42 0 0 0 0 0 100 0 12
2017 Legal services 67 17 17 0 0 0 0 83 0 13
2017 Administration and operations 57 30 10 3 1 0 0 86 4 818
2017 Human resources 51 39 6 2 2 0 0 90 4 247
2017 Financial management 49 38 10 2 0 0 0 87 3 213
2017 Procurement 33 50 12 6 0 0 0 82 6 36
2017 Real property 57 30 11 2 1 0 0 86 3 140
2017 Materiel management 58 32 7 0 3 0 0 90 3 60
2017 Information management 45 38 15 0 3 0 0 82 3 105
2017 Information technology 45 38 11 3 3 0 0 83 6 214
2017 Internal audit 33 53 14 0 0 0 0 86 0 15
2017 Evaluation 38 37 25 0 0 0 0 75 0 24
2017 Data sciences 47 36 9 4 2 1 0 84 6 108
2017 Policy 51 37 8 3 1 0 0 88 4 238
2017 Project management 56 35 7 1 1 1 0 91 1 325
2017 Other services to the public 62 32 4 1 1 0 0 94 2 334
2017 None of the above 58 29 7 2 2 0 2 88 5 627
2014 Client contact centre 37 40 19 3 1 0 0 77 4 101
2014 Federal regulators 52 27 8 10 3 0 0 79 13 308
2014 Compliance, inspection and enforcement 52 33 8 3 4 0 0 85 7 424
2014 Communications or public affairs 53 33 8 6 1 0 0 86 7 119
2014 Access to information and privacy 52 29 19 0 0 0 0 81 0 15
2014 Security 70 20 7 2 1 0 0 90 3 90
2014 Science and technology 60 29 8 2 1 0 0 89 3 1086
2014 Library services 37 47 8 0 7 0 0 84 7 12
2014 Legal services 61 31 0 8 0 0 0 92 8 10
2014 Administration and operations 57 33 7 2 1 0 0 90 3 939
2014 Human resources 67 23 6 2 1 0 0 91 3 260
2014 Financial management 54 32 7 4 2 0 0 86 6 200
2014 Procurement 52 36 7 2 2 0 0 88 5 42
2014 Real property 59 29 9 2 0 0 0 88 2 163
2014 Materiel management 54 34 11 1 0 0 0 88 1 74
2014 Information management 53 29 11 5 3 1 0 82 7 123
2014 Information technology 48 37 9 4 2 0 0 84 7 197
2014 Internal audit 54 41 0 6 0 0 0 94 6 17
2014 Evaluation 59 35 6 0 0 0 0 94 0 18
2014 Other services to the public 67 24 6 2 1 0 0 91 3 547
2014 None of the above 61 28 7 2 1 0 0 89 4 844

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 39 17 12 2 0 0 69 14 77
2020 Federal regulators 35 44 11 8 3 0 0 79 11 315
2020 Compliance, inspection and enforcement 30 39 14 10 8 0 0 69 18 443
2020 Communications or public affairs 45 32 8 10 4 2 0 77 14 150
2020 Access to information and privacy 50 44 0 5 0 0 0 95 5 18
2020 Security 29 41 26 3 1 1 0 70 4 84
2020 Science and technology 33 44 10 10 4 0 0 77 14 1087
2020 Library services 48 35 9 0 9 0 0 83 9 15
2020 Administration and operations 37 41 11 7 3 0 0 79 10 1049
2020 Human resources 45 34 8 8 6 0 0 79 13 355
2020 Financial management 40 37 11 8 4 0 0 77 12 248
2020 Procurement 42 30 17 8 3 0 0 72 11 64
2020 Real property 41 39 9 8 3 0 1 80 11 171
2020 Materiel management 41 32 12 7 8 0 0 74 14 82
2020 Information management 36 40 8 13 2 0 0 76 16 112
2020 Information technology 40 38 14 7 1 0 0 78 8 241
2020 Internal audit 61 32 7 0 0 0 0 93 0 13
2020 Evaluation 45 36 7 7 5 0 0 81 12 27
2020 Data sciences 31 42 16 8 3 0 0 73 11 131
2020 Policy 39 39 10 7 5 0 0 78 11 336
2020 Project management 43 39 8 6 3 0 0 83 9 470
2020 Other services to the public 24 43 14 14 5 0 0 67 19 361
2020 None of the above 25 36 17 12 9 0 0 62 21 628
2019 Client contact centre 21 41 18 14 5 0 1 63 19 90
2019 Federal regulators 26 47 11 13 3 0 0 73 16 276
2019 Compliance, inspection and enforcement 25 42 14 10 9 0 0 67 19 393
2019 Communications or public affairs 37 30 11 15 7 0 0 67 22 149
2019 Access to information and privacy 63 22 7 0 0 0 8 93 0 14
2019 Security 44 30 14 8 3 0 0 74 12 98
2019 Science and technology 30 44 12 10 5 0 0 73 15 1084
2019 Legal services 13 49 12 20 7 0 0 61 27 15
2019 Administration and operations 34 37 14 9 5 0 0 72 14 933
2019 Human resources 37 36 15 8 5 0 0 73 12 291
2019 Financial management 31 42 11 11 5 0 0 73 16 225
2019 Procurement 27 43 19 6 5 0 0 70 11 42
2019 Real property 41 36 12 6 5 0 0 78 11 162
2019 Materiel management 38 39 8 9 6 0 0 77 15 83
2019 Information management 33 31 17 8 10 1 1 65 18 119
2019 Information technology 36 40 12 7 5 0 0 76 12 241
2019 Internal audit 37 38 5 15 5 0 0 75 20 19
2019 Evaluation 52 28 16 4 0 0 0 80 4 26
2019 Data sciences 34 37 16 8 5 0 0 71 13 129
2019 Policy 37 39 13 9 3 0 0 76 11 311
2019 Project management 37 41 11 8 3 0 0 78 11 371
2019 Other services to the public 25 46 13 10 7 0 0 70 17 462
2019 None of the above 29 35 17 12 7 0 0 65 19 676
2018 Client contact centre 24 45 14 8 8 1 0 70 17 98
2018 Federal regulators 27 45 11 10 7 0 0 72 17 295
2018 Compliance, inspection and enforcement 22 40 15 15 8 0 0 62 23 375
2018 Communications or public affairs 26 39 10 14 10 1 0 66 24 150
2018 Access to information and privacy 56 31 9 0 0 5 0 91 0 23
2018 Security 30 40 15 7 8 1 0 70 15 114
2018 Science and technology 30 43 13 9 4 1 0 74 13 1174
2018 Library services 46 38 6 10 0 0 0 85 10 13
2018 Administration and operations 34 40 11 9 5 0 0 74 15 972
2018 Human resources 40 39 11 8 3 0 0 78 11 315
2018 Financial management 28 43 15 8 6 0 0 71 14 228
2018 Procurement 27 44 18 12 0 0 0 71 12 42
2018 Real property 39 38 10 10 3 0 0 77 13 176
2018 Materiel management 28 43 12 9 6 3 0 73 15 69
2018 Information management 26 39 14 16 5 0 0 65 21 128
2018 Information technology 32 41 12 10 4 1 0 73 15 256
2018 Internal audit 57 20 7 10 3 3 0 78 14 28
2018 Evaluation 38 47 9 4 0 3 0 87 4 35
2018 Data sciences 25 51 12 9 3 0 0 76 12 136
2018 Policy 33 45 12 7 3 0 0 78 10 273
2018 Project management 34 43 10 9 4 0 0 77 13 397
2018 Other services to the public 24 37 17 13 9 0 0 61 22 621
2018 None of the above 22 46 14 9 9 1 1 68 18 743
2017 Client contact centre 35 27 16 13 10 0 0 62 23 76
2017 Federal regulators 28 45 11 10 6 1 0 73 16 249
2017 Compliance, inspection and enforcement 27 40 10 13 9 0 0 67 23 363
2017 Communications or public affairs 31 39 14 10 5 1 0 71 15 149
2017 Access to information and privacy 43 45 12 0 0 0 0 88 0 20
2017 Security 44 31 7 15 3 2 0 76 18 72
2017 Science and technology 34 44 9 8 5 0 0 78 13 1132
2017 Library services 49 44 0 7 0 0 0 93 7 12
2017 Legal services 28 25 7 0 40 0 0 53 40 13
2017 Administration and operations 30 44 12 10 4 0 0 74 14 818
2017 Human resources 36 36 16 9 3 0 0 72 12 248
2017 Financial management 35 41 12 8 3 0 0 76 11 213
2017 Procurement 20 49 20 8 2 2 0 70 10 36
2017 Real property 34 43 6 13 4 0 0 77 17 140
2017 Materiel management 45 32 12 5 6 0 0 77 11 60
2017 Information management 21 42 17 15 5 0 0 63 20 104
2017 Information technology 33 34 9 14 10 0 0 66 25 214
2017 Internal audit 60 27 13 0 0 0 0 87 0 15
2017 Evaluation 35 35 0 9 21 0 0 70 30 24
2017 Data sciences 29 41 13 13 4 0 0 70 17 108
2017 Policy 32 46 10 7 3 1 0 79 10 237
2017 Project management 39 44 8 6 3 1 0 83 9 324
2017 Other services to the public 26 43 9 14 8 0 0 69 22 334
2017 None of the above 24 43 11 10 10 0 2 68 21 625
2014 Client contact centre 11 49 20 11 9 0 0 61 20 101
2014 Federal regulators 22 43 6 17 11 0 0 66 28 308
2014 Compliance, inspection and enforcement 16 40 12 18 13 0 0 57 31 423
2014 Communications or public affairs 23 44 6 18 9 0 1 67 27 120
2014 Access to information and privacy 19 44 14 16 6 0 0 63 22 15
2014 Security 20 48 15 7 10 0 0 68 17 91
2014 Science and technology 21 44 15 13 7 0 0 65 20 1085
2014 Library services 18 33 16 16 17 0 0 51 33 12
2014 Legal services 26 25 0 10 18 0 21 65 35 10
2014 Administration and operations 24 41 13 13 7 0 1 66 21 941
2014 Human resources 26 48 9 13 4 0 0 74 17 260
2014 Financial management 25 39 17 11 6 0 1 66 18 200
2014 Procurement 19 42 12 18 9 0 0 61 27 42
2014 Real property 27 38 11 19 5 0 0 65 24 162
2014 Materiel management 16 36 13 21 14 0 0 52 35 74
2014 Information management 13 53 15 10 8 0 0 66 18 123
2014 Information technology 14 34 18 18 15 0 0 48 34 197
2014 Internal audit 29 35 12 13 11 0 0 64 24 17
2014 Evaluation 32 44 6 8 11 0 0 75 19 18
2014 Other services to the public 24 43 13 12 9 0 0 67 20 543
2014 None of the above 22 38 15 11 12 0 1 61 24 847

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 37 18 9 2 0 0 71 11 76
2020 Federal regulators 38 41 12 5 5 0 0 78 10 315
2020 Compliance, inspection and enforcement 33 39 15 8 5 0 0 72 13 441
2020 Communications or public affairs 51 28 8 4 6 2 0 81 10 150
2020 Access to information and privacy 61 27 0 12 0 0 0 88 12 18
2020 Security 42 34 18 4 2 0 0 76 6 85
2020 Science and technology 39 36 12 9 4 0 1 75 12 1095
2020 Library services 26 38 26 0 9 0 0 65 9 15
2020 Administration and operations 41 35 14 6 3 0 0 77 9 1050
2020 Human resources 52 30 8 5 5 0 0 82 9 353
2020 Financial management 40 37 12 7 5 0 0 77 12 249
2020 Procurement 39 47 6 5 3 0 0 86 8 63
2020 Real property 49 32 11 3 3 0 1 82 7 172
2020 Materiel management 43 34 12 5 6 0 0 77 11 82
2020 Information management 38 31 19 7 4 0 0 69 11 112
2020 Information technology 42 38 11 6 3 0 0 80 9 242
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 45 32 11 4 8 0 0 77 12 27
2020 Data sciences 43 34 13 7 3 0 0 77 9 132
2020 Policy 41 37 12 6 4 0 0 78 10 337
2020 Project management 49 33 10 6 2 0 0 82 8 471
2020 Other services to the public 29 37 17 11 5 0 0 67 17 363
2020 None of the above 31 31 16 14 8 0 0 62 23 635
2019 Client contact centre 23 34 29 12 2 0 0 57 14 90
2019 Federal regulators 31 37 11 16 4 1 0 68 21 278
2019 Compliance, inspection and enforcement 31 42 12 8 7 0 0 74 15 394
2019 Communications or public affairs 32 39 7 13 8 0 0 71 22 151
2019 Access to information and privacy 64 28 0 0 0 8 0 100 0 14
2019 Security 48 30 9 8 6 0 0 77 14 98
2019 Science and technology 37 37 13 9 4 0 0 74 13 1086
2019 Legal services 28 40 6 12 14 0 0 68 25 15
2019 Administration and operations 39 37 13 7 4 0 0 77 11 937
2019 Human resources 45 36 11 5 3 0 0 81 8 292
2019 Financial management 36 36 17 5 5 0 0 73 10 225
2019 Procurement 35 37 16 6 5 0 0 72 11 41
2019 Real property 42 33 15 5 5 0 0 75 10 164
2019 Materiel management 48 29 12 8 3 0 0 76 11 84
2019 Information management 41 24 19 6 9 0 0 65 15 121
2019 Information technology 37 36 17 7 4 0 0 73 10 240
2019 Internal audit 42 22 20 16 0 0 0 64 16 19
2019 Evaluation 67 11 18 3 0 0 0 78 3 26
2019 Data sciences 43 31 17 7 2 0 0 74 9 130
2019 Policy 41 33 13 10 3 0 0 74 13 311
2019 Project management 43 37 9 8 4 0 0 80 11 369
2019 Other services to the public 28 37 19 8 8 0 0 65 16 462
2019 None of the above 29 36 19 11 5 0 0 65 16 679
2018 Client contact centre 21 44 19 10 5 0 1 65 16 98
2018 Federal regulators 32 36 12 13 6 0 0 68 19 297
2018 Compliance, inspection and enforcement 28 41 16 8 7 0 0 69 16 373
2018 Communications or public affairs 33 36 13 11 6 1 0 69 17 152
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 30 38 19 6 7 0 0 68 12 115
2018 Science and technology 37 37 15 7 3 0 0 74 10 1175
2018 Library services 50 35 6 10 0 0 0 85 10 13
2018 Administration and operations 37 36 15 8 4 0 0 74 12 966
2018 Human resources 48 35 8 6 3 0 0 83 9 316
2018 Financial management 36 38 16 5 4 1 0 75 9 230
2018 Procurement 19 47 23 11 0 0 0 66 11 42
2018 Real property 45 35 9 7 4 0 0 80 12 176
2018 Materiel management 40 32 12 9 7 0 0 72 16 69
2018 Information management 38 28 15 13 5 0 0 66 19 128
2018 Information technology 35 40 13 8 5 0 0 74 13 255
2018 Internal audit 50 24 3 14 9 0 0 74 23 29
2018 Evaluation 46 41 9 4 0 0 0 87 4 35
2018 Data sciences 36 47 10 2 5 0 0 82 7 137
2018 Policy 39 38 11 6 6 0 0 77 12 269
2018 Project management 39 38 10 9 3 0 1 78 12 396
2018 Other services to the public 26 39 16 11 6 0 0 66 18 622
2018 None of the above 29 39 19 6 5 1 0 69 12 739
2017 Client contact centre 32 40 16 8 5 0 0 72 12 76
2017 Federal regulators 31 36 14 12 7 0 0 67 19 249
2017 Compliance, inspection and enforcement 35 31 15 9 10 0 0 66 19 363
2017 Communications or public affairs 36 32 17 11 3 0 0 68 14 150
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 43 36 7 10 2 2 0 81 12 72
2017 Science and technology 41 34 13 7 5 0 0 75 12 1135
2017 Library services 63 30 0 7 0 0 0 93 7 12
2017 Legal services 53 0 7 0 40 0 0 53 40 13
2017 Administration and operations 36 41 12 7 3 0 0 78 10 817
2017 Human resources 41 34 16 7 2 0 0 75 9 247
2017 Financial management 41 39 12 5 3 0 0 80 8 213
2017 Procurement 20 18 41 19 2 0 0 39 21 36
2017 Real property 41 43 8 4 4 0 0 84 8 140
2017 Materiel management 32 46 11 2 9 0 0 78 11 60
2017 Information management 30 37 19 10 4 0 0 66 15 105
2017 Information technology 34 33 14 9 10 0 0 67 19 214
2017 Internal audit 54 33 0 13 0 0 0 87 13 15
2017 Evaluation 38 28 12 4 18 0 0 66 21 24
2017 Data sciences 40 26 17 10 6 1 0 67 16 108
2017 Policy 43 36 13 4 4 0 0 79 8 237
2017 Project management 47 34 9 7 3 0 1 81 10 323
2017 Other services to the public 30 39 15 11 4 0 0 70 16 334
2017 None of the above 29 36 14 13 7 0 1 65 21 627
2014 Client contact centre 11 51 21 12 4 0 0 63 16 101
2014 Federal regulators 25 37 12 14 11 0 1 62 26 308
2014 Compliance, inspection and enforcement 19 37 17 14 13 0 0 56 27 424
2014 Communications or public affairs 32 36 11 12 9 0 1 68 20 120
2014 Access to information and privacy 38 43 13 6 0 0 0 81 6 15
2014 Security 25 35 17 11 12 0 0 59 23 91
2014 Science and technology 29 38 14 11 7 0 0 68 18 1086
2014 Library services 36 32 25 0 7 0 0 68 7 12
2014 Legal services 48 16 0 19 18 0 0 63 37 10
2014 Administration and operations 30 39 15 10 6 0 0 70 15 941
2014 Human resources 33 45 12 7 3 0 0 78 10 260
2014 Financial management 30 38 16 11 5 0 1 68 16 200
2014 Procurement 19 48 16 7 9 0 0 67 16 42
2014 Real property 36 36 13 11 5 0 1 72 15 163
2014 Materiel management 17 34 24 14 10 0 0 51 25 74
2014 Information management 23 49 13 8 6 0 0 72 15 123
2014 Information technology 19 34 19 15 12 0 0 54 27 197
2014 Internal audit 41 29 11 13 6 0 0 70 19 17
2014 Evaluation 33 37 19 11 0 0 0 70 11 18
2014 Other services to the public 28 38 17 10 8 0 0 66 18 546
2014 None of the above 27 34 18 10 10 0 0 61 20 845

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 50 11 7 2 0 0 80 9 77
2020 Federal regulators 31 46 10 10 3 0 0 77 13 312
2020 Compliance, inspection and enforcement 26 45 12 12 5 0 0 71 17 435
2020 Communications or public affairs 43 42 8 4 3 0 0 85 7 149
2020 Access to information and privacy 40 55 5 0 0 0 0 95 0 18
2020 Security 32 30 18 18 2 0 0 63 19 84
2020 Science and technology 26 45 15 10 3 0 1 71 14 1089
2020 Library services 40 43 0 17 0 0 0 83 17 15
2020 Administration and operations 34 42 14 7 3 0 0 76 10 1041
2020 Human resources 49 32 9 5 5 0 0 81 9 354
2020 Financial management 34 47 8 6 5 0 0 81 11 249
2020 Procurement 42 37 11 9 0 1 0 81 9 63
2020 Real property 40 40 14 5 0 0 0 81 5 171
2020 Materiel management 46 30 13 3 8 0 0 77 11 83
2020 Information management 32 36 21 8 4 0 0 68 11 112
2020 Information technology 35 41 11 8 4 0 0 76 13 244
2020 Internal audit 53 32 15 0 0 0 0 85 0 13
2020 Evaluation 55 30 7 3 5 0 0 85 8 27
2020 Data sciences 30 41 12 12 6 0 0 71 18 134
2020 Policy 36 44 9 9 2 0 0 80 10 338
2020 Project management 41 38 11 8 2 0 0 79 10 468
2020 Other services to the public 23 43 19 10 4 0 0 66 14 360
2020 None of the above 24 37 20 12 4 0 2 63 16 632
2019 Client contact centre 26 33 27 13 1 0 0 59 14 92
2019 Federal regulators 25 41 15 15 3 1 0 67 18 272
2019 Compliance, inspection and enforcement 23 48 12 10 6 0 0 71 16 388
2019 Communications or public affairs 30 43 11 8 8 0 0 72 16 147
2019 Access to information and privacy 35 58 0 7 0 0 0 93 7 14
2019 Security 43 29 16 7 6 0 0 71 12 98
2019 Science and technology 26 43 16 10 3 1 0 70 14 1077
2019 Legal services 20 53 6 7 14 0 0 72 21 14
2019 Administration and operations 35 41 12 10 3 0 0 76 13 931
2019 Human resources 46 36 9 7 2 0 0 82 9 295
2019 Financial management 34 44 12 3 6 0 0 78 10 224
2019 Procurement 29 44 19 4 4 0 0 74 7 43
2019 Real property 35 44 11 8 2 0 0 79 10 163
2019 Materiel management 36 41 11 10 2 0 0 77 12 82
2019 Information management 34 32 18 12 3 0 0 66 15 117
2019 Information technology 26 42 16 11 6 0 0 68 17 239
2019 Internal audit 22 46 11 16 5 0 0 68 21 18
2019 Evaluation 44 36 16 4 0 0 0 80 4 26
2019 Data sciences 27 44 13 10 4 1 1 73 14 129
2019 Policy 40 36 11 9 2 1 1 77 11 312
2019 Project management 33 41 12 8 5 0 1 75 13 369
2019 Other services to the public 27 38 19 9 6 0 0 66 15 457
2019 None of the above 28 39 20 9 5 0 0 67 14 677
2018 Client contact centre 18 43 16 20 4 0 0 61 24 99
2018 Federal regulators 27 40 16 11 7 0 0 67 18 295
2018 Compliance, inspection and enforcement 23 37 17 12 10 0 0 61 22 376
2018 Communications or public affairs 31 37 16 10 6 0 0 68 16 151
2018 Access to information and privacy 69 26 0 0 0 5 0 100 0 23
2018 Security 29 33 22 10 5 2 0 63 15 115
2018 Science and technology 25 40 18 11 4 1 0 66 15 1178
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 35 36 14 10 5 0 0 71 15 971
2018 Human resources 43 39 9 6 3 0 0 82 9 315
2018 Financial management 30 43 14 9 4 0 0 73 13 229
2018 Procurement 20 37 26 14 4 0 0 57 18 42
2018 Real property 44 29 16 8 2 1 0 73 11 176
2018 Materiel management 38 38 7 10 7 0 0 76 17 69
2018 Information management 28 33 21 11 7 0 0 61 18 127
2018 Information technology 28 41 14 10 6 0 0 70 16 255
2018 Internal audit 43 35 3 10 9 0 0 77 19 29
2018 Evaluation 45 37 9 4 3 3 0 84 7 34
2018 Data sciences 21 51 18 6 5 0 0 72 10 137
2018 Policy 32 41 13 9 5 0 1 73 13 273
2018 Project management 31 45 12 8 4 0 1 76 12 396
2018 Other services to the public 24 37 21 12 6 0 0 62 17 622
2018 None of the above 24 41 20 9 6 1 0 65 15 742
2017 Client contact centre 35 36 15 9 5 0 0 72 13 75
2017 Federal regulators 29 38 15 12 5 0 0 67 17 248
2017 Compliance, inspection and enforcement 24 38 18 12 7 0 0 63 19 364
2017 Communications or public affairs 38 39 12 7 4 0 0 77 11 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 36 10 9 1 0 0 80 10 72
2017 Science and technology 33 40 13 8 6 1 0 73 14 1133
2017 Library services 79 21 0 0 0 0 0 100 0 12
2017 Legal services 28 33 7 15 17 0 0 61 32 13
2017 Administration and operations 34 37 13 9 7 0 0 71 16 815
2017 Human resources 39 36 13 8 3 0 0 76 12 248
2017 Financial management 33 40 15 6 6 0 0 73 12 213
2017 Procurement 24 17 13 43 4 0 0 40 46 36
2017 Real property 39 40 12 7 3 0 0 79 9 140
2017 Materiel management 42 36 5 9 9 0 0 77 18 60
2017 Information management 21 41 19 13 4 0 1 63 18 105
2017 Information technology 29 32 14 15 10 0 0 61 25 214
2017 Internal audit 54 26 7 13 0 0 0 80 13 15
2017 Evaluation 45 30 7 0 18 0 0 75 18 24
2017 Data sciences 36 29 18 9 7 0 0 66 16 108
2017 Policy 38 38 10 9 4 0 0 77 13 237
2017 Project management 40 37 10 10 3 0 0 78 13 325
2017 Other services to the public 32 39 12 12 4 0 0 71 17 335
2017 None of the above 24 38 16 12 8 0 1 64 20 626
2014 Client contact centre 13 44 29 10 4 0 0 57 14 101
2014 Federal regulators 24 34 17 15 10 1 0 58 25 308
2014 Compliance, inspection and enforcement 19 34 19 12 15 0 0 54 27 423
2014 Communications or public affairs 36 39 11 12 2 0 1 75 14 120
2014 Access to information and privacy 19 33 27 21 0 0 0 52 21 15
2014 Security 24 39 18 9 9 0 0 63 19 91
2014 Science and technology 21 39 17 13 9 0 1 61 22 1086
2014 Library services 20 40 33 0 7 0 0 60 7 12
2014 Legal services 26 16 31 10 18 0 0 42 27 10
2014 Administration and operations 30 38 15 11 5 0 0 68 17 941
2014 Human resources 37 38 12 8 5 0 0 75 13 260
2014 Financial management 32 37 14 11 6 0 0 69 17 199
2014 Procurement 24 56 9 6 4 0 0 80 11 42
2014 Real property 31 30 14 19 5 1 0 61 24 163
2014 Materiel management 20 30 19 26 4 1 0 50 31 74
2014 Information management 26 37 23 7 7 0 0 63 14 123
2014 Information technology 19 32 17 18 14 1 0 51 32 197
2014 Internal audit 29 41 12 7 11 0 0 70 18 17
2014 Evaluation 32 49 0 19 0 0 0 81 19 18
2014 Other services to the public 25 42 16 9 6 1 0 68 15 546
2014 None of the above 24 34 20 11 10 0 1 58 21 846

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 35 8 1 0 0 0 91 1 77
2020 Federal regulators 44 40 10 5 1 0 0 84 6 314
2020 Compliance, inspection and enforcement 42 40 11 6 2 0 0 82 7 445
2020 Communications or public affairs 57 34 3 6 0 0 0 92 6 150
2020 Access to information and privacy 56 44 0 0 0 0 0 100 0 17
2020 Security 49 33 11 5 2 0 0 82 7 85
2020 Science and technology 46 38 9 5 2 0 0 85 7 1094
2020 Library services 57 43 0 0 0 0 0 100 0 15
2020 Administration and operations 46 40 8 4 2 0 0 86 6 1051
2020 Human resources 55 30 9 4 2 0 0 85 6 355
2020 Financial management 41 42 7 7 3 0 0 83 10 249
2020 Procurement 57 27 11 3 3 0 0 83 6 64
2020 Real property 50 38 7 4 1 0 0 88 5 171
2020 Materiel management 52 30 13 2 3 0 0 82 4 83
2020 Information management 46 38 10 4 2 0 0 84 7 111
2020 Information technology 43 39 10 5 2 0 0 82 7 244
2020 Internal audit 78 15 7 0 0 0 0 93 0 13
2020 Evaluation 61 16 14 9 0 0 0 77 9 27
2020 Data sciences 38 44 9 6 2 0 1 83 8 134
2020 Policy 49 31 10 7 3 0 0 81 9 338
2020 Project management 50 35 8 4 2 0 0 86 6 475
2020 Other services to the public 44 39 12 3 2 0 0 83 5 362
2020 None of the above 42 37 13 5 3 0 0 80 7 635
2019 Client contact centre 43 43 7 4 2 0 0 86 6 92
2019 Federal regulators 32 54 9 4 1 0 0 86 5 277
2019 Compliance, inspection and enforcement 42 43 8 5 2 0 0 85 7 390
2019 Communications or public affairs 42 43 6 7 2 0 0 85 9 151
2019 Access to information and privacy 36 57 7 0 0 0 0 93 0 14
2019 Security 55 31 8 3 2 0 0 86 5 99
2019 Science and technology 47 38 9 5 1 0 0 86 6 1090
2019 Legal services 59 15 13 6 7 0 0 74 13 15
2019 Administration and operations 46 37 8 6 3 0 0 83 9 936
2019 Human resources 49 38 7 4 2 0 0 87 6 294
2019 Financial management 43 38 13 3 3 0 0 81 6 224
2019 Procurement 50 35 6 7 2 0 0 85 9 43
2019 Real property 53 36 6 5 1 0 0 88 6 165
2019 Materiel management 58 26 11 4 1 0 0 84 5 84
2019 Information management 38 38 12 8 3 1 0 77 11 121
2019 Information technology 39 41 10 6 4 0 0 80 10 242
2019 Internal audit 37 27 26 10 0 0 0 64 10 19
2019 Evaluation 54 30 9 7 0 0 0 84 7 26
2019 Data sciences 40 43 9 7 1 0 0 83 8 131
2019 Policy 46 35 10 7 1 0 0 81 8 312
2019 Project management 44 40 11 3 2 0 0 84 5 372
2019 Other services to the public 47 37 9 4 2 1 0 85 6 462
2019 None of the above 43 39 9 6 2 0 0 83 9 679
2018 Client contact centre 38 48 9 4 1 0 0 86 5 99
2018 Federal regulators 39 42 10 7 2 0 0 81 9 295
2018 Compliance, inspection and enforcement 45 37 9 6 3 0 0 82 9 375
2018 Communications or public affairs 46 35 6 9 3 2 0 82 12 152
2018 Access to information and privacy 69 17 9 0 0 5 0 90 0 23
2018 Security 46 41 11 1 2 0 0 87 3 115
2018 Science and technology 44 44 7 4 2 0 0 87 6 1180
2018 Library services 51 39 10 0 0 0 0 90 0 13
2018 Administration and operations 46 36 9 6 2 0 0 82 9 970
2018 Human resources 54 30 10 5 2 0 0 84 6 316
2018 Financial management 36 44 14 3 3 0 0 80 6 230
2018 Procurement 34 50 12 2 2 0 0 84 4 41
2018 Real property 50 36 8 6 1 0 0 85 7 175
2018 Materiel management 53 30 10 3 3 1 0 84 6 69
2018 Information management 45 35 11 6 3 0 0 80 8 128
2018 Information technology 36 44 10 5 5 0 0 81 9 257
2018 Internal audit 50 34 10 3 3 0 0 84 6 29
2018 Evaluation 57 37 6 0 0 0 0 94 0 35
2018 Data sciences 44 42 7 5 1 0 0 87 7 137
2018 Policy 41 42 9 5 3 0 0 83 8 273
2018 Project management 41 40 13 5 1 0 0 82 6 399
2018 Other services to the public 45 40 10 4 1 0 0 85 5 624
2018 None of the above 45 39 8 5 2 0 0 84 8 745
2017 Client contact centre 38 49 6 4 2 0 0 88 7 76
2017 Federal regulators 41 43 10 4 2 0 0 84 6 248
2017 Compliance, inspection and enforcement 44 40 9 4 3 0 0 83 7 363
2017 Communications or public affairs 46 38 11 2 3 0 0 84 5 150
2017 Access to information and privacy 63 30 0 7 0 0 0 93 7 20
2017 Security 51 39 4 3 2 0 0 91 5 72
2017 Science and technology 50 39 6 3 1 0 0 89 5 1130
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 45 24 15 8 8 0 0 68 16 13
2017 Administration and operations 45 38 10 5 3 0 0 83 8 816
2017 Human resources 48 36 11 3 3 0 0 84 5 248
2017 Financial management 36 43 11 8 2 0 0 79 10 212
2017 Procurement 24 55 16 6 0 0 0 79 6 35
2017 Real property 45 39 11 3 1 0 0 84 4 140
2017 Materiel management 54 32 8 2 4 0 0 86 6 60
2017 Information management 33 47 10 4 6 0 0 80 10 105
2017 Information technology 41 32 13 8 6 0 0 73 14 214
2017 Internal audit 43 28 15 15 0 0 0 71 15 14
2017 Evaluation 35 40 4 4 0 18 0 91 4 24
2017 Data sciences 45 39 7 6 3 0 0 84 9 108
2017 Policy 43 40 10 4 2 1 0 84 6 237
2017 Project management 47 39 8 4 1 1 0 87 5 325
2017 Other services to the public 52 29 11 6 1 0 0 82 7 334
2017 None of the above 47 34 10 5 4 0 0 81 9 628
2014 Client contact centre 21 56 10 8 3 1 0 79 11 101
2014 Federal regulators 36 39 12 9 3 0 0 75 13 308
2014 Compliance, inspection and enforcement 40 41 12 3 4 0 0 81 8 424
2014 Communications or public affairs 38 48 5 8 1 0 0 86 9 120
2014 Access to information and privacy 26 68 0 6 0 0 0 94 6 15
2014 Security 42 40 9 3 4 1 0 83 7 91
2014 Science and technology 41 43 9 5 2 0 0 84 7 1085
2014 Library services 36 33 7 17 7 0 0 69 24 12
2014 Legal services 55 17 19 8 0 0 0 73 8 10
2014 Administration and operations 40 40 10 7 3 0 1 80 10 938
2014 Human resources 48 34 9 6 4 0 0 82 9 259
2014 Financial management 37 38 15 6 5 0 0 75 11 200
2014 Procurement 33 42 7 12 7 0 0 75 18 42
2014 Real property 48 33 13 5 1 0 0 81 6 163
2014 Materiel management 40 39 16 3 2 0 0 79 5 74
2014 Information management 34 43 17 4 2 0 0 77 6 122
2014 Information technology 28 40 16 11 5 0 0 68 16 197
2014 Internal audit 35 29 24 6 6 0 0 65 12 17
2014 Evaluation 38 56 6 0 0 0 0 94 0 18
2014 Other services to the public 52 35 9 2 1 0 0 87 4 548
2014 None of the above 43 38 11 5 4 0 0 81 8 846

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 12 0 2 0 2 86 2 76
2020 Federal regulators 23 30 22 9 15 0 1 53 25 314
2020 Compliance, inspection and enforcement 24 34 22 12 8 0 0 58 20 442
2020 Communications or public affairs 37 33 19 5 4 2 1 72 9 150
2020 Access to information and privacy 29 44 16 11 0 0 0 73 11 18
2020 Security 39 47 6 3 4 0 0 86 7 85
2020 Science and technology 25 34 20 12 8 0 1 60 20 1096
2020 Library services 62 13 17 0 9 0 0 74 9 15
2020 Administration and operations 36 32 16 9 7 0 0 68 16 1049
2020 Human resources 35 32 19 8 6 0 0 67 14 355
2020 Financial management 27 35 20 11 7 0 0 61 18 249
2020 Procurement 36 38 15 9 1 0 0 74 10 64
2020 Real property 39 36 9 11 4 0 0 75 16 171
2020 Materiel management 52 24 11 6 5 0 2 78 11 83
2020 Information management 40 37 17 5 1 0 1 77 6 111
2020 Information technology 27 39 19 8 6 0 0 66 14 243
2020 Internal audit 39 31 22 8 0 0 0 70 8 13
2020 Evaluation 37 44 11 8 0 0 0 81 8 27
2020 Data sciences 38 29 23 6 2 2 0 68 9 134
2020 Policy 31 33 17 11 8 0 0 64 19 337
2020 Project management 28 37 18 10 6 0 1 66 16 471
2020 Other services to the public 37 35 15 6 5 0 2 74 11 362
2020 None of the above 34 33 16 8 7 0 2 69 15 635
2019 Client contact centre 37 44 11 4 4 0 0 81 8 92
2019 Federal regulators 18 35 19 14 14 0 0 53 28 278
2019 Compliance, inspection and enforcement 21 34 21 14 10 0 0 55 24 391
2019 Communications or public affairs 37 34 16 5 6 0 2 72 12 150
2019 Access to information and privacy 22 35 28 14 0 0 0 57 14 14
2019 Security 48 37 11 2 3 0 0 85 5 99
2019 Science and technology 26 33 22 10 8 0 1 59 19 1086
2019 Legal services 27 41 20 6 6 0 0 68 12 15
2019 Administration and operations 34 30 20 9 6 0 0 65 15 935
2019 Human resources 38 30 18 9 4 0 0 68 14 292
2019 Financial management 41 37 13 6 4 0 0 78 9 226
2019 Procurement 43 38 9 4 6 0 0 81 10 43
2019 Real property 37 34 18 11 0 0 0 70 11 164
2019 Materiel management 44 38 12 3 2 0 1 83 5 83
2019 Information management 46 32 11 6 2 1 1 80 8 121
2019 Information technology 27 35 21 10 6 0 0 62 17 241
2019 Internal audit 30 28 16 26 0 0 0 58 26 19
2019 Evaluation 44 45 4 7 0 0 0 89 7 26
2019 Data sciences 38 29 16 11 3 1 2 69 15 130
2019 Policy 40 30 15 11 4 0 0 70 14 312
2019 Project management 22 34 21 14 8 0 0 56 22 369
2019 Other services to the public 35 37 16 7 3 0 2 74 10 461
2019 None of the above 30 42 17 6 4 0 1 73 11 679
2018 Client contact centre 38 40 9 5 5 0 3 80 11 99
2018 Federal regulators 18 32 23 15 11 0 1 50 27 297
2018 Compliance, inspection and enforcement 18 33 22 16 9 0 1 51 26 374
2018 Communications or public affairs 31 32 21 8 7 0 0 64 15 152
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 48 37 7 4 2 0 1 87 6 115
2018 Science and technology 27 31 22 11 7 0 1 59 19 1181
2018 Library services 31 65 0 0 4 0 0 96 4 13
2018 Administration and operations 35 30 16 11 7 0 0 65 18 971
2018 Human resources 30 33 21 10 5 0 1 64 15 318
2018 Financial management 36 33 16 7 5 1 1 71 13 230
2018 Procurement 33 41 18 6 2 0 0 74 8 42
2018 Real property 30 36 15 9 8 1 0 67 17 177
2018 Materiel management 46 34 15 4 1 0 0 80 5 69
2018 Information management 45 33 13 4 5 1 0 78 9 128
2018 Information technology 26 36 23 6 7 1 1 63 14 257
2018 Internal audit 31 43 17 6 3 0 0 74 9 29
2018 Evaluation 40 31 21 5 3 0 0 72 7 35
2018 Data sciences 46 29 12 7 5 0 0 76 12 136
2018 Policy 28 35 20 8 9 0 0 63 17 274
2018 Project management 24 34 23 11 7 1 0 58 19 397
2018 Other services to the public 38 34 16 5 3 0 3 75 8 626
2018 None of the above 35 35 17 7 5 0 1 70 12 744
2017 Client contact centre 46 23 17 6 0 0 7 74 7 75
2017 Federal regulators 23 32 25 12 6 0 2 56 19 250
2017 Compliance, inspection and enforcement 15 38 27 11 9 0 0 53 20 364
2017 Communications or public affairs 37 33 15 8 4 1 2 72 12 150
2017 Access to information and privacy 59 26 15 0 0 0 0 85 0 20
2017 Security 51 29 9 9 2 0 0 80 11 72
2017 Science and technology 29 36 20 9 4 0 1 66 14 1134
2017 Library services 65 14 21 0 0 0 0 79 0 12
2017 Legal services 8 39 45 0 8 0 0 47 8 13
2017 Administration and operations 30 35 20 9 5 0 1 66 14 819
2017 Human resources 27 35 20 16 3 0 0 62 19 249
2017 Financial management 35 37 17 4 5 1 0 73 10 215
2017 Procurement 22 16 49 5 8 0 0 38 13 37
2017 Real property 26 38 20 10 5 0 0 65 15 140
2017 Materiel management 39 40 13 1 7 0 0 78 8 60
2017 Information management 43 37 12 3 3 0 2 82 6 105
2017 Information technology 31 35 17 9 8 0 1 67 16 213
2017 Internal audit 27 66 7 0 0 0 0 93 0 15
2017 Evaluation 28 68 0 0 4 0 0 96 4 24
2017 Data sciences 38 38 17 4 2 0 1 77 7 108
2017 Policy 31 34 19 10 5 0 0 65 16 238
2017 Project management 20 38 23 12 6 1 1 59 18 328
2017 Other services to the public 30 46 13 3 2 0 6 81 6 336
2017 None of the above 30 31 20 11 4 0 5 64 15 630
2014 Client contact centre 29 46 15 5 2 0 3 77 7 101
2014 Federal regulators 22 31 24 11 10 0 1 54 21 308
2014 Compliance, inspection and enforcement 17 34 28 12 9 0 0 50 21 424
2014 Communications or public affairs 31 40 16 5 3 0 5 74 9 120
2014 Access to information and privacy 29 13 14 32 13 0 0 42 44 15
2014 Security 55 33 6 3 1 0 1 89 5 91
2014 Science and technology 18 36 26 12 8 0 1 54 20 1084
2014 Library services 35 35 0 22 8 0 0 70 30 12
2014 Legal services 8 37 29 25 0 0 0 45 25 10
2014 Administration and operations 32 29 23 10 5 0 0 62 15 941
2014 Human resources 23 37 22 10 8 0 0 60 18 260
2014 Financial management 29 39 15 10 6 0 0 68 16 200
2014 Procurement 16 47 22 13 2 0 0 63 15 42
2014 Real property 16 41 22 16 5 0 0 56 21 163
2014 Materiel management 34 33 16 9 6 0 2 68 15 74
2014 Information management 29 40 20 3 7 0 1 69 11 123
2014 Information technology 21 38 20 10 9 0 2 60 19 197
2014 Internal audit 18 65 12 5 0 0 0 83 5 17
2014 Evaluation 26 63 6 5 0 0 0 89 5 18
2014 Other services to the public 39 37 14 5 3 0 2 78 7 547
2014 None of the above 31 38 17 7 5 0 2 71 12 846

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 30 32 26 8 0 0 34 34 77
2020 Federal regulators 9 27 40 19 4 0 0 23 36 315
2020 Compliance, inspection and enforcement 12 29 40 13 5 0 0 19 41 444
2020 Communications or public affairs 8 21 42 18 10 2 1 28 29 149
2020 Access to information and privacy 16 16 39 5 24 0 0 29 32 18
2020 Security 11 20 39 14 17 0 0 31 30 85
2020 Science and technology 6 25 40 23 5 1 0 29 31 1093
2020 Library services 4 14 60 9 14 0 0 22 18 15
2020 Administration and operations 10 23 39 18 9 1 1 27 34 1052
2020 Human resources 9 24 34 21 10 0 1 32 33 356
2020 Financial management 10 25 39 18 6 0 1 25 35 248
2020 Procurement 10 21 39 19 10 0 0 30 32 64
2020 Real property 6 22 42 21 9 0 1 30 28 170
2020 Materiel management 5 31 37 18 9 0 0 28 36 83
2020 Information management 9 26 39 17 6 1 2 24 35 112
2020 Information technology 8 30 38 18 4 1 1 23 38 243
2020 Internal audit 0 22 29 32 17 0 0 49 22 13
2020 Evaluation 5 19 15 36 26 0 0 61 24 27
2020 Data sciences 5 23 40 24 7 1 1 31 28 134
2020 Policy 9 18 40 24 8 0 0 32 28 336
2020 Project management 7 24 39 23 7 0 1 30 30 476
2020 Other services to the public 14 24 36 18 7 0 1 25 39 363
2020 None of the above 12 26 33 20 6 1 2 27 40 635
2019 Client contact centre 5 30 36 20 7 0 2 28 35 92
2019 Federal regulators 14 31 41 9 3 1 0 12 47 278
2019 Compliance, inspection and enforcement 10 31 38 16 4 0 1 20 42 393
2019 Communications or public affairs 10 34 34 15 6 0 1 21 45 150
2019 Access to information and privacy 7 21 29 21 14 7 0 38 30 14
2019 Security 8 19 31 16 21 6 0 38 28 100
2019 Science and technology 7 24 41 18 9 1 1 27 32 1088
2019 Legal services 21 20 54 0 0 0 6 0 43 15
2019 Administration and operations 11 25 36 18 8 1 1 27 37 936
2019 Human resources 11 22 39 19 8 0 1 27 33 296
2019 Financial management 8 24 37 24 6 1 1 30 33 224
2019 Procurement 7 6 50 15 20 0 2 35 13 43
2019 Real property 5 20 42 19 13 0 0 32 26 165
2019 Materiel management 5 31 35 17 12 0 0 29 36 84
2019 Information management 8 23 40 20 7 2 1 28 31 121
2019 Information technology 15 28 35 16 5 0 1 22 43 242
2019 Internal audit 12 21 38 23 6 0 0 29 34 18
2019 Evaluation 13 12 19 29 26 0 0 55 26 26
2019 Data sciences 6 32 42 15 5 0 1 20 37 131
2019 Policy 7 20 44 21 7 1 0 28 28 311
2019 Project management 11 24 40 21 4 1 1 25 35 370
2019 Other services to the public 10 21 37 21 9 0 1 31 32 462
2019 None of the above 6 24 38 18 11 1 2 30 32 682
2018 Client contact centre 8 28 38 14 6 0 5 22 38 99
2018 Federal regulators 11 32 41 12 3 1 0 15 44 297
2018 Compliance, inspection and enforcement 12 32 37 12 4 1 2 17 45 376
2018 Communications or public affairs 13 23 41 16 6 2 0 22 36 151
2018 Access to information and privacy 13 0 22 52 9 5 0 63 13 23
2018 Security 12 27 34 16 10 1 1 26 39 113
2018 Science and technology 7 24 43 19 7 1 0 26 31 1175
2018 Administration and operations 9 25 36 21 7 1 2 28 34 967
2018 Human resources 9 24 40 17 8 1 1 25 34 316
2018 Financial management 8 25 36 22 6 1 2 29 34 230
2018 Procurement 8 25 46 11 3 0 7 15 36 40
2018 Real property 11 16 41 23 8 1 0 31 27 177
2018 Materiel management 2 35 42 12 7 0 1 19 38 69
2018 Information management 7 20 39 25 7 2 1 33 27 128
2018 Information technology 15 28 36 15 5 1 0 20 44 257
2018 Internal audit 0 23 33 37 7 0 0 43 23 29
2018 Evaluation 7 9 41 26 15 2 0 42 16 34
2018 Data sciences 8 20 41 23 7 0 1 30 28 135
2018 Policy 9 26 46 13 4 0 1 18 35 274
2018 Project management 8 26 43 18 3 0 1 22 34 399
2018 Other services to the public 10 22 36 20 10 1 2 30 33 624
2018 None of the above 10 24 35 18 8 2 2 27 36 737
2017 Client contact centre 1 15 48 23 4 1 8 30 18 76
2017 Federal regulators 13 27 38 17 3 1 0 20 41 250
2017 Compliance, inspection and enforcement 16 31 33 13 5 0 2 18 48 361
2017 Communications or public affairs 12 29 33 13 11 0 2 25 42 149
2017 Access to information and privacy 0 10 56 15 20 0 0 34 10 20
2017 Security 3 31 23 20 19 0 3 41 35 72
2017 Science and technology 5 23 38 20 10 1 2 32 29 1134
2017 Library services 0 9 35 21 9 0 26 40 12 12
2017 Legal services 0 34 34 18 15 0 0 33 34 12
2017 Administration and operations 9 27 37 16 7 1 3 25 37 821
2017 Human resources 11 27 33 17 7 0 5 25 41 249
2017 Financial management 5 23 39 19 11 0 4 31 29 214
2017 Procurement 8 47 25 13 6 2 0 20 55 37
2017 Real property 8 27 35 17 10 1 3 28 36 139
2017 Materiel management 8 26 40 17 7 0 1 25 35 59
2017 Information management 11 22 35 15 8 4 5 25 36 103
2017 Information technology 16 31 33 12 5 0 3 17 48 214
2017 Internal audit 0 14 53 26 7 0 0 33 14 15
2017 Evaluation 0 26 25 17 28 4 0 47 27 24
2017 Data sciences 6 25 39 18 8 0 4 27 33 108
2017 Policy 7 23 55 9 5 0 1 14 31 238
2017 Project management 7 25 41 19 5 1 1 25 33 327
2017 Other services to the public 9 18 45 18 7 1 3 26 28 334
2017 None of the above 11 19 40 16 8 1 5 25 33 621
2014 Client contact centre 4 33 34 20 9 0 0 29 37 100
2014 Federal regulators 13 32 39 11 3 0 1 15 46 308
2014 Compliance, inspection and enforcement 15 39 31 10 3 1 1 14 55 423
2014 Communications or public affairs 11 25 32 22 6 1 4 30 37 120
2014 Access to information and privacy 19 14 38 29 0 0 0 29 33 15
2014 Security 10 29 26 26 4 4 1 31 41 89
2014 Science and technology 9 31 39 16 5 1 1 20 40 1083
2014 Library services 17 24 23 7 20 0 9 30 45 12
2014 Legal services 8 28 28 16 21 0 0 37 35 10
2014 Administration and operations 12 27 36 17 5 0 2 23 41 939
2014 Human resources 12 36 37 11 3 0 1 14 48 259
2014 Financial management 13 24 38 17 6 0 2 23 38 199
2014 Procurement 13 30 33 13 7 2 2 21 45 42
2014 Real property 14 39 35 11 1 0 0 12 53 162
2014 Materiel management 12 35 33 13 6 1 0 19 48 74
2014 Information management 13 18 45 15 4 2 3 20 33 122
2014 Information technology 22 46 26 4 2 0 0 6 68 197
2014 Internal audit 0 6 70 18 6 0 0 24 6 17
2014 Evaluation 0 5 55 29 10 0 0 40 5 18
2014 Other services to the public 7 27 38 20 5 1 2 26 35 545
2014 None of the above 12 26 37 17 6 0 2 23 38 844

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 26 23 28 16 2 0 45 31 77
2020 Federal regulators 7 25 31 27 8 1 0 36 33 314
2020 Compliance, inspection and enforcement 16 25 28 21 8 1 0 30 41 444
2020 Communications or public affairs 7 8 27 34 21 2 1 57 16 149
2020 Access to information and privacy 0 11 28 27 29 5 0 59 11 18
2020 Security 12 22 25 21 20 0 0 41 34 85
2020 Science and technology 6 15 32 31 14 2 0 46 22 1092
2020 Library services 4 4 39 30 22 0 0 52 9 15
2020 Administration and operations 7 19 28 27 16 2 1 44 27 1049
2020 Human resources 3 11 26 33 24 1 2 59 14 355
2020 Financial management 9 11 27 33 16 2 2 51 22 246
2020 Procurement 6 14 35 28 18 0 0 46 19 64
2020 Real property 3 12 28 36 18 1 1 56 16 169
2020 Materiel management 5 26 21 26 20 2 0 47 32 83
2020 Information management 8 16 32 25 16 2 1 42 24 111
2020 Information technology 8 17 29 26 14 4 2 43 27 243
2020 Internal audit 0 15 7 40 39 0 0 78 15 13
2020 Evaluation 5 8 19 22 43 4 0 67 14 27
2020 Data sciences 8 12 23 33 19 4 1 54 21 133
2020 Policy 7 13 26 34 19 1 1 54 20 335
2020 Project management 6 13 30 32 17 1 1 50 19 474
2020 Other services to the public 15 24 28 21 9 1 1 31 40 360
2020 None of the above 15 24 26 22 11 1 1 33 40 633
2019 Client contact centre 10 25 37 21 5 2 1 27 36 92
2019 Federal regulators 14 32 32 15 5 1 1 20 47 278
2019 Compliance, inspection and enforcement 11 24 35 19 10 1 0 29 35 394
2019 Communications or public affairs 4 25 27 29 14 1 1 43 30 149
2019 Access to information and privacy 0 7 40 45 8 0 0 53 7 13
2019 Security 16 19 19 18 21 7 0 42 38 100
2019 Science and technology 8 19 34 24 13 1 1 37 28 1085
2019 Legal services 20 34 13 21 6 0 6 29 58 15
2019 Administration and operations 10 20 30 24 14 2 1 39 31 934
2019 Human resources 10 12 27 30 17 2 2 49 23 296
2019 Financial management 9 20 32 22 13 2 1 37 31 226
2019 Procurement 15 8 31 21 14 4 6 39 26 43
2019 Real property 4 15 29 31 18 2 3 51 19 165
2019 Materiel management 11 19 32 15 23 0 0 38 30 82
2019 Information management 5 20 28 28 15 3 0 45 26 120
2019 Information technology 12 24 24 23 12 2 3 37 38 241
2019 Internal audit 10 10 28 26 26 0 0 52 20 19
2019 Evaluation 8 11 27 23 31 0 0 54 19 26
2019 Data sciences 10 14 28 27 18 1 2 46 25 131
2019 Policy 5 15 28 34 15 3 1 51 20 311
2019 Project management 7 23 32 26 9 3 1 37 31 369
2019 Other services to the public 13 20 33 20 12 1 1 32 34 460
2019 None of the above 12 22 29 20 14 2 1 35 35 677
2018 Client contact centre 21 33 20 18 4 4 1 22 56 99
2018 Federal regulators 16 28 33 17 4 1 0 22 45 296
2018 Compliance, inspection and enforcement 20 26 26 16 9 1 1 26 47 376
2018 Communications or public affairs 11 23 32 20 11 4 1 32 35 149
2018 Access to information and privacy 0 0 22 34 39 5 0 77 0 23
2018 Security 22 35 26 10 8 1 0 18 57 113
2018 Science and technology 7 19 36 25 11 2 1 37 27 1173
2018 Administration and operations 10 20 30 23 12 2 2 37 32 961
2018 Human resources 5 20 29 28 12 4 2 43 26 317
2018 Financial management 11 25 29 18 14 2 2 33 37 229
2018 Procurement 12 20 18 27 16 2 5 45 35 41
2018 Real property 5 10 37 23 20 4 0 45 16 176
2018 Materiel management 7 16 45 11 17 2 1 29 24 69
2018 Information management 6 20 30 26 12 4 1 41 27 128
2018 Information technology 12 25 29 18 12 3 1 31 39 257
2018 Internal audit 4 24 20 34 18 0 0 53 28 28
2018 Evaluation 4 14 21 29 27 0 5 59 19 34
2018 Data sciences 8 18 26 29 15 1 2 46 27 135
2018 Policy 7 17 38 24 11 1 1 36 25 272
2018 Project management 9 20 35 23 11 1 2 35 29 399
2018 Other services to the public 15 24 29 20 9 1 2 30 41 623
2018 None of the above 15 24 29 17 11 3 2 29 41 730
2017 Client contact centre 11 23 32 16 8 5 4 27 38 75
2017 Federal regulators 18 23 33 16 6 3 0 23 42 249
2017 Compliance, inspection and enforcement 20 30 28 12 9 0 1 21 51 362
2017 Communications or public affairs 8 21 32 21 16 1 1 37 29 148
2017 Access to information and privacy 0 10 18 14 39 5 14 66 12 20
2017 Security 12 13 29 20 19 1 6 42 27 71
2017 Science and technology 6 20 31 23 14 3 3 39 28 1130
2017 Library services 9 0 35 7 23 0 26 40 12 12
2017 Legal services 0 32 15 15 38 0 0 53 32 13
2017 Administration and operations 13 19 32 19 11 2 4 32 34 810
2017 Human resources 7 23 30 17 14 3 6 35 33 249
2017 Financial management 8 21 31 22 13 1 4 37 30 214
2017 Procurement 11 48 13 15 11 2 0 27 60 37
2017 Real property 7 21 31 18 17 2 4 37 30 137
2017 Materiel management 15 25 21 23 13 0 2 38 41 59
2017 Information management 10 18 28 22 16 3 3 40 30 102
2017 Information technology 19 24 23 15 9 4 5 26 48 214
2017 Internal audit 0 7 26 46 7 0 14 61 8 15
2017 Evaluation 0 7 41 14 38 0 0 52 7 24
2017 Data sciences 7 15 25 27 16 3 5 48 25 108
2017 Policy 4 19 37 28 10 1 1 38 23 238
2017 Project management 9 21 33 18 13 3 3 33 31 326
2017 Other services to the public 16 24 26 24 8 1 1 33 41 334
2017 None of the above 13 29 28 14 10 3 4 26 45 625
2014 Client contact centre 16 27 35 17 4 2 1 21 43 101
2014 Federal regulators 23 31 24 13 6 1 1 19 56 308
2014 Compliance, inspection and enforcement 21 31 30 11 6 0 1 17 53 424
2014 Communications or public affairs 14 28 29 16 9 1 3 27 43 120
2014 Access to information and privacy 6 14 59 14 0 0 6 15 22 15
2014 Security 23 18 27 17 7 3 4 26 44 90
2014 Science and technology 16 29 32 14 7 1 1 21 46 1081
2014 Library services 34 14 26 7 10 0 9 19 53 12
2014 Legal services 8 41 18 26 8 0 0 34 49 10
2014 Administration and operations 17 25 31 15 8 2 2 24 44 939
2014 Human resources 14 23 35 17 7 2 2 25 38 258
2014 Financial management 16 23 34 16 8 0 3 25 40 197
2014 Procurement 18 13 33 19 13 0 4 33 32 42
2014 Real property 14 31 32 14 7 1 1 21 46 163
2014 Materiel management 25 16 33 17 8 1 0 26 41 74
2014 Information management 16 20 32 20 6 3 2 28 38 122
2014 Information technology 26 32 29 10 3 1 0 12 59 197
2014 Internal audit 0 42 34 24 0 0 0 24 42 17
2014 Evaluation 0 35 38 11 16 0 0 27 35 18
2014 Other services to the public 13 27 31 17 7 2 2 25 42 546
2014 None of the above 18 25 30 12 10 2 2 23 45 844

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 24 37 15 10 0 1 25 38 76
2020 Federal regulators 21 27 35 11 4 2 0 15 49 315
2020 Compliance, inspection and enforcement 24 34 26 10 5 0 0 15 59 441
2020 Communications or public affairs 22 24 29 13 8 2 1 21 48 149
2020 Access to information and privacy 0 11 16 36 32 5 0 72 11 18
2020 Security 6 20 32 20 18 2 2 40 27 85
2020 Science and technology 17 27 32 15 6 2 2 21 45 1095
2020 Library services 4 21 35 26 14 0 0 39 26 15
2020 Administration and operations 14 24 32 17 9 1 2 27 40 1052
2020 Human resources 10 19 32 21 16 1 0 38 29 355
2020 Financial management 13 19 34 23 9 1 1 33 32 249
2020 Procurement 8 18 28 34 11 2 0 45 26 63
2020 Real property 11 26 39 15 7 2 1 23 37 172
2020 Materiel management 18 27 30 14 9 1 1 23 46 83
2020 Information management 11 30 27 16 9 6 2 27 44 110
2020 Information technology 16 24 30 17 8 3 2 26 42 244
2020 Evaluation 7 21 21 29 22 0 0 51 28 27
2020 Data sciences 13 16 35 16 15 3 1 33 31 134
2020 Policy 11 23 33 21 10 1 1 31 35 337
2020 Project management 14 25 35 19 5 1 1 25 40 474
2020 Other services to the public 13 25 31 18 8 1 4 28 40 360
2020 None of the above 12 32 28 15 6 2 4 23 47 634
2019 Client contact centre 13 36 30 12 6 0 4 19 51 92
2019 Federal regulators 26 35 24 12 1 2 0 13 63 277
2019 Compliance, inspection and enforcement 21 33 26 13 6 0 0 20 54 393
2019 Communications or public affairs 25 30 30 8 6 1 0 14 56 150
2019 Access to information and privacy 0 0 21 58 20 0 0 79 0 14
2019 Security 15 22 23 13 22 5 0 37 38 100
2019 Science and technology 20 29 28 12 7 1 2 20 51 1086
2019 Legal services 35 19 38 7 0 0 0 7 55 15
2019 Administration and operations 16 28 32 14 8 1 1 23 44 939
2019 Human resources 11 23 37 17 9 0 2 27 35 296
2019 Financial management 8 23 35 26 6 1 1 33 32 225
2019 Procurement 10 16 46 19 4 2 4 24 27 43
2019 Real property 13 25 38 14 9 1 0 23 39 165
2019 Materiel management 17 30 30 10 13 0 0 22 47 84
2019 Information management 10 20 37 19 9 1 4 29 32 120
2019 Information technology 19 28 26 16 8 1 3 24 49 240
2019 Internal audit 15 16 22 27 10 10 0 41 34 19
2019 Evaluation 0 19 36 21 25 0 0 45 19 26
2019 Data sciences 13 28 20 19 12 5 3 34 45 132
2019 Policy 13 22 37 19 5 1 2 25 37 312
2019 Project management 19 29 34 14 3 1 0 17 48 372
2019 Other services to the public 11 23 31 20 10 1 3 32 36 460
2019 None of the above 17 25 30 14 10 2 2 25 43 680
2018 Client contact centre 19 37 23 12 7 1 0 20 56 99
2018 Federal regulators 22 28 35 11 3 1 1 14 51 296
2018 Compliance, inspection and enforcement 27 31 26 8 4 2 1 13 60 377
2018 Communications or public affairs 21 24 30 16 3 3 2 21 48 150
2018 Access to information and privacy 4 4 22 35 30 5 0 68 9 23
2018 Security 18 31 23 12 8 2 5 22 53 111
2018 Science and technology 18 31 28 13 6 2 2 20 51 1174
2018 Administration and operations 19 26 30 15 6 1 2 22 46 965
2018 Human resources 13 27 30 16 10 2 2 28 41 315
2018 Financial management 13 26 36 17 5 1 2 23 39 230
2018 Procurement 19 18 21 30 11 0 1 42 37 40
2018 Real property 12 22 37 17 11 0 1 28 35 176
2018 Materiel management 9 30 35 15 9 0 1 25 40 68
2018 Information management 13 20 36 15 9 5 3 26 36 128
2018 Information technology 20 28 27 14 7 2 2 22 50 256
2018 Internal audit 14 20 40 16 10 0 0 26 34 29
2018 Evaluation 8 27 41 14 10 0 0 24 35 34
2018 Data sciences 15 27 29 17 9 0 3 27 44 135
2018 Policy 13 26 36 19 4 1 1 23 40 271
2018 Project management 19 31 31 13 4 1 1 18 51 398
2018 Other services to the public 15 23 31 19 7 1 3 27 40 623
2018 None of the above 19 26 27 15 8 4 2 24 47 735
2017 Client contact centre 11 22 32 16 6 6 8 25 38 75
2017 Federal regulators 24 28 30 13 3 1 0 16 53 248
2017 Compliance, inspection and enforcement 26 26 28 12 5 1 2 18 53 359
2017 Communications or public affairs 21 24 29 14 6 0 6 22 48 149
2017 Access to information and privacy 5 7 39 24 20 5 0 46 13 20
2017 Security 5 21 41 23 5 1 4 30 27 72
2017 Science and technology 16 27 30 13 8 2 3 22 46 1129
2017 Library services 9 21 28 0 16 0 26 21 40 12
2017 Legal services 25 8 38 15 14 0 0 29 33 13
2017 Administration and operations 17 27 33 12 7 2 3 20 46 817
2017 Human resources 12 25 33 14 10 3 3 25 39 249
2017 Financial management 13 26 36 13 9 1 3 22 41 214
2017 Procurement 4 7 64 13 8 4 0 21 12 37
2017 Real property 15 30 30 9 13 1 3 23 46 139
2017 Materiel management 22 19 28 15 12 3 1 28 43 59
2017 Information management 18 23 25 11 14 4 5 27 45 102
2017 Information technology 28 25 25 11 5 2 3 17 56 214
2017 Internal audit 0 33 40 20 7 0 0 27 33 15
2017 Evaluation 7 39 11 23 17 3 0 41 48 24
2017 Data sciences 11 30 31 11 9 4 3 22 44 108
2017 Policy 15 24 40 13 6 2 0 19 40 238
2017 Project management 16 33 30 13 4 1 2 18 51 327
2017 Other services to the public 14 20 32 21 5 3 5 29 36 336
2017 None of the above 17 23 27 13 11 4 5 27 43 625
2014 Client contact centre 21 32 27 14 2 2 2 17 55 100
2014 Federal regulators 35 30 25 7 2 1 1 9 66 308
2014 Compliance, inspection and enforcement 37 31 20 7 2 0 1 10 70 424
2014 Communications or public affairs 24 35 24 13 2 0 2 16 60 120
2014 Access to information and privacy 6 19 54 21 0 0 0 21 26 15
2014 Security 29 19 27 19 3 0 3 23 50 89
2014 Science and technology 36 28 20 8 5 1 1 14 66 1080
2014 Library services 25 29 0 8 10 0 27 26 74 12
2014 Legal services 26 28 18 8 0 21 0 10 68 10
2014 Administration and operations 28 30 25 8 6 1 2 14 60 941
2014 Human resources 27 27 28 11 4 1 2 15 56 256
2014 Financial management 20 31 25 13 9 0 2 22 52 199
2014 Procurement 21 21 35 10 6 3 4 18 45 42
2014 Real property 31 38 25 5 1 1 0 6 69 163
2014 Materiel management 27 27 28 12 6 1 0 18 54 73
2014 Information management 19 29 26 14 7 3 3 22 50 122
2014 Information technology 42 30 21 4 2 0 0 6 72 197
2014 Internal audit 0 42 40 18 0 0 0 18 42 17
2014 Evaluation 11 35 33 5 16 0 0 21 46 18
2014 Other services to the public 19 25 29 16 5 3 3 23 47 544
2014 None of the above 28 27 21 13 7 2 3 21 57 840

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 15 28 28 20 0 1 48 23 77
2020 Federal regulators 10 20 37 24 7 0 2 31 31 315
2020 Compliance, inspection and enforcement 5 13 36 35 10 0 0 45 19 443
2020 Communications or public affairs 9 15 35 20 14 2 4 37 26 150
2020 Access to information and privacy 0 17 48 16 13 0 5 31 18 18
2020 Security 2 19 22 23 32 1 0 56 21 84
2020 Science and technology 5 16 36 28 14 1 0 43 21 1095
2020 Library services 9 4 17 31 39 0 0 70 13 15
2020 Administration and operations 7 15 32 30 15 1 1 46 22 1050
2020 Human resources 6 12 31 33 17 0 1 51 18 355
2020 Financial management 11 18 36 24 11 0 1 35 29 247
2020 Procurement 4 9 52 25 10 0 0 35 13 64
2020 Real property 5 12 32 33 16 0 1 49 18 170
2020 Materiel management 7 13 28 27 25 0 1 52 20 83
2020 Information management 3 15 31 29 17 5 1 48 19 112
2020 Information technology 6 13 33 33 12 1 1 47 19 242
2020 Internal audit 0 15 22 27 37 0 0 63 15 13
2020 Evaluation 0 16 28 37 19 0 0 56 16 26
2020 Data sciences 5 9 30 38 15 2 1 55 14 134
2020 Policy 10 25 30 23 12 0 0 35 35 335
2020 Project management 7 16 37 29 11 0 0 41 23 471
2020 Other services to the public 5 9 26 38 18 0 4 58 15 359
2020 None of the above 6 14 27 34 14 1 4 50 21 630
2019 Client contact centre 2 18 43 18 14 0 5 34 21 92
2019 Federal regulators 13 26 35 20 5 1 1 25 39 278
2019 Compliance, inspection and enforcement 8 13 32 31 14 0 1 45 22 393
2019 Communications or public affairs 13 22 28 20 9 0 8 32 38 148
2019 Access to information and privacy 7 14 36 28 14 0 0 43 21 14
2019 Security 3 5 26 24 35 6 0 63 9 99
2019 Science and technology 6 15 36 27 14 1 2 42 22 1088
2019 Legal services 6 6 27 39 16 0 6 58 13 14
2019 Administration and operations 9 18 33 24 14 1 1 39 28 933
2019 Human resources 6 13 37 29 13 0 1 43 20 296
2019 Financial management 7 19 36 24 13 1 1 37 26 222
2019 Procurement 7 6 28 42 17 0 0 60 13 43
2019 Real property 5 10 35 32 17 1 0 50 15 165
2019 Materiel management 1 17 40 24 18 0 0 42 18 83
2019 Information management 3 6 25 42 18 4 2 64 9 118
2019 Information technology 6 18 30 28 13 0 4 43 26 240
2019 Internal audit 5 5 27 31 32 0 0 63 10 19
2019 Evaluation 3 15 18 36 28 0 0 64 18 26
2019 Data sciences 2 19 26 30 20 1 1 51 22 131
2019 Policy 11 19 39 21 9 1 0 30 30 311
2019 Project management 8 17 38 27 9 1 1 36 25 368
2019 Other services to the public 3 8 26 41 17 1 4 61 11 458
2019 None of the above 4 13 28 32 16 2 4 51 19 676
2018 Client contact centre 6 19 39 22 9 0 5 32 26 98
2018 Federal regulators 10 22 39 21 6 1 0 28 32 296
2018 Compliance, inspection and enforcement 8 15 34 29 11 1 1 41 24 375
2018 Communications or public affairs 10 18 41 19 10 2 1 30 28 148
2018 Access to information and privacy 0 4 39 34 17 5 0 54 4 23
2018 Security 9 15 30 28 13 0 5 43 25 110
2018 Science and technology 6 16 33 31 12 1 1 44 22 1167
2018 Administration and operations 9 20 31 26 12 1 2 39 29 961
2018 Human resources 6 18 32 30 12 2 1 43 24 313
2018 Financial management 9 23 34 21 10 1 2 32 32 230
2018 Procurement 12 21 33 28 4 0 1 33 33 42
2018 Real property 6 11 36 30 15 1 0 46 17 176
2018 Materiel management 8 12 19 42 18 0 1 61 20 68
2018 Information management 4 4 39 27 24 1 1 51 8 127
2018 Information technology 7 17 33 30 10 1 2 41 25 256
2018 Internal audit 7 13 41 31 8 0 0 39 20 29
2018 Evaluation 8 3 34 41 12 2 0 55 10 35
2018 Data sciences 7 12 35 26 20 0 0 46 19 135
2018 Policy 17 25 36 14 7 0 1 21 42 272
2018 Project management 10 17 40 23 10 1 0 33 27 396
2018 Other services to the public 4 10 29 37 14 1 5 54 15 622
2018 None of the above 6 16 31 25 16 3 3 43 23 731
2017 Client contact centre 1 11 31 27 14 1 14 49 15 74
2017 Federal regulators 8 19 43 23 5 1 0 29 28 246
2017 Compliance, inspection and enforcement 10 14 36 28 11 1 1 40 24 360
2017 Communications or public affairs 12 21 32 14 16 0 6 31 35 150
2017 Access to information and privacy 0 15 46 19 20 0 0 39 15 20
2017 Security 2 8 26 30 28 2 4 62 11 71
2017 Science and technology 4 13 32 29 17 2 2 48 18 1128
2017 Library services 0 0 14 58 9 0 19 83 0 12
2017 Legal services 16 7 44 18 15 0 0 33 23 13
2017 Administration and operations 10 16 35 24 11 1 3 37 27 818
2017 Human resources 8 22 33 21 12 1 3 35 31 249
2017 Financial management 8 18 34 24 12 2 3 37 27 215
2017 Procurement 9 9 58 14 8 2 0 23 19 37
2017 Real property 9 17 33 19 19 1 3 39 27 139
2017 Materiel management 6 19 22 32 20 0 1 52 25 59
2017 Information management 6 15 27 25 20 2 5 48 22 103
2017 Information technology 14 16 31 20 13 3 2 35 32 212
2017 Internal audit 0 7 39 41 13 0 0 54 7 15
2017 Evaluation 0 8 35 24 32 0 0 56 8 24
2017 Data sciences 1 13 32 30 19 3 3 52 14 107
2017 Policy 8 29 37 19 6 2 0 25 37 238
2017 Project management 9 16 39 25 8 1 2 34 26 327
2017 Other services to the public 3 8 23 38 17 0 11 62 12 334
2017 None of the above 10 9 31 25 16 1 8 45 21 621
2014 Client contact centre 7 12 40 24 14 1 1 39 20 101
2014 Federal regulators 11 18 41 20 9 1 1 30 29 308
2014 Compliance, inspection and enforcement 9 15 40 28 7 0 1 36 24 424
2014 Communications or public affairs 8 26 31 21 12 0 3 33 35 119
2014 Access to information and privacy 35 6 44 14 0 0 0 14 41 15
2014 Security 12 12 22 28 23 0 3 52 25 89
2014 Science and technology 7 18 37 27 9 0 1 37 25 1077
2014 Library services 16 0 38 17 20 0 9 41 17 12
2014 Legal services 8 18 55 20 0 0 0 20 25 10
2014 Administration and operations 11 21 36 21 9 0 2 30 33 938
2014 Human resources 13 26 33 18 8 1 1 27 39 258
2014 Financial management 12 16 35 25 10 0 1 36 28 199
2014 Procurement 7 25 44 17 5 0 2 23 33 42
2014 Real property 14 28 29 22 7 0 0 29 41 163
2014 Materiel management 9 17 34 20 18 1 0 39 26 74
2014 Information management 6 18 28 31 13 2 1 46 25 122
2014 Information technology 15 24 31 22 6 1 0 29 40 197
2014 Internal audit 6 30 41 24 0 0 0 24 35 17
2014 Evaluation 0 11 38 45 5 0 0 51 11 18
2014 Other services to the public 5 11 27 34 15 2 6 53 18 542
2014 None of the above 9 18 29 27 11 2 5 40 30 840

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 17 27 24 14 2 1 40 33 77
2020 Federal regulators 17 21 29 25 6 1 1 31 39 315
2020 Compliance, inspection and enforcement 21 27 25 18 7 1 1 25 49 445
2020 Communications or public affairs 11 16 25 24 21 2 1 47 28 150
2020 Access to information and privacy 5 21 33 22 13 0 5 37 28 18
2020 Security 12 9 38 23 18 0 0 41 21 83
2020 Science and technology 14 21 30 20 12 1 1 33 36 1096
2020 Library services 21 0 18 47 14 0 0 61 21 15
2020 Administration and operations 11 18 29 25 15 1 2 40 30 1053
2020 Human resources 6 19 26 27 19 2 1 47 26 354
2020 Financial management 12 23 27 23 14 0 2 37 35 249
2020 Procurement 6 14 44 22 13 0 0 35 20 64
2020 Real property 10 20 27 23 18 1 1 42 30 171
2020 Materiel management 10 22 23 17 25 0 3 43 34 83
2020 Information management 13 21 33 21 11 0 2 32 34 112
2020 Information technology 19 20 25 22 11 1 3 34 40 244
2020 Internal audit 7 7 15 40 31 0 0 71 15 13
2020 Evaluation 5 15 12 28 33 0 7 66 21 27
2020 Data sciences 16 13 24 24 20 2 1 45 30 133
2020 Policy 13 21 27 23 14 2 1 38 35 334
2020 Project management 12 20 30 21 13 1 1 36 33 474
2020 Other services to the public 17 22 24 23 12 0 1 36 40 362
2020 None of the above 11 22 27 25 12 1 3 38 34 634
2019 Client contact centre 11 27 23 18 16 0 5 36 40 92
2019 Federal regulators 21 30 25 16 5 2 2 22 52 278
2019 Compliance, inspection and enforcement 20 24 29 17 9 0 1 26 45 395
2019 Communications or public affairs 13 26 25 16 16 2 2 33 41 150
2019 Access to information and privacy 21 35 14 14 14 0 0 29 57 14
2019 Security 9 18 16 21 31 5 1 56 28 100
2019 Science and technology 16 21 28 19 13 1 2 33 39 1090
2019 Legal services 18 13 26 28 15 0 0 43 31 15
2019 Administration and operations 12 20 28 23 14 1 1 39 32 938
2019 Human resources 11 21 30 21 14 1 2 36 33 294
2019 Financial management 7 21 32 24 13 1 3 38 29 225
2019 Procurement 7 24 24 30 15 0 0 45 31 43
2019 Real property 8 17 27 31 13 3 0 46 26 164
2019 Materiel management 10 11 39 18 22 0 1 40 21 84
2019 Information management 13 18 23 22 20 4 1 44 32 120
2019 Information technology 22 20 27 16 9 3 2 27 45 241
2019 Internal audit 25 11 38 21 0 0 5 22 38 19
2019 Evaluation 3 15 8 41 33 0 0 74 18 26
2019 Data sciences 12 20 28 20 18 1 1 38 33 132
2019 Policy 10 18 33 21 13 4 2 36 29 313
2019 Project management 15 26 27 21 7 2 2 30 42 371
2019 Other services to the public 11 18 26 27 14 1 2 43 30 461
2019 None of the above 11 18 28 23 15 2 3 40 31 678
2018 Client contact centre 16 28 31 14 9 2 0 24 45 98
2018 Federal regulators 24 28 29 13 4 2 1 17 53 296
2018 Compliance, inspection and enforcement 31 29 23 9 6 2 1 15 62 376
2018 Communications or public affairs 17 24 24 20 9 3 2 31 44 150
2018 Access to information and privacy 0 9 39 26 22 5 0 50 9 23
2018 Security 10 28 23 23 13 0 3 37 39 113
2018 Science and technology 16 23 30 18 8 2 1 28 41 1172
2018 Administration and operations 14 22 26 22 13 1 3 36 37 967
2018 Human resources 12 25 31 19 9 1 3 29 38 316
2018 Financial management 15 20 30 22 9 2 2 33 36 231
2018 Procurement 15 19 28 31 4 2 0 36 35 41
2018 Real property 8 20 32 24 14 2 1 38 29 176
2018 Materiel management 8 10 35 25 19 1 3 45 18 69
2018 Information management 15 15 32 24 10 1 2 35 32 128
2018 Information technology 14 25 30 20 7 3 1 28 41 257
2018 Internal audit 12 30 20 21 10 3 3 33 45 29
2018 Evaluation 8 20 20 36 11 2 3 50 29 35
2018 Data sciences 16 16 28 25 10 3 2 37 34 134
2018 Policy 16 21 32 19 9 1 2 29 37 275
2018 Project management 17 20 36 17 8 1 1 25 38 399
2018 Other services to the public 15 23 28 21 9 2 2 31 40 624
2018 None of the above 14 23 28 19 12 2 3 32 38 732
2017 Client contact centre 8 16 36 15 17 2 6 35 26 75
2017 Federal regulators 25 26 31 10 4 2 2 15 53 249
2017 Compliance, inspection and enforcement 32 22 27 11 6 1 2 17 55 361
2017 Communications or public affairs 19 26 22 15 14 2 3 31 47 149
2017 Access to information and privacy 0 12 43 30 15 0 0 45 12 20
2017 Security 5 25 16 22 25 2 5 51 32 72
2017 Science and technology 15 20 29 17 13 2 3 32 37 1129
2017 Library services 9 14 21 28 9 0 19 46 28 12
2017 Legal services 32 0 53 8 7 0 0 15 32 13
2017 Administration and operations 13 23 28 17 11 1 7 30 39 819
2017 Human resources 14 22 26 16 15 2 4 33 38 248
2017 Financial management 10 25 32 17 11 1 4 29 37 215
2017 Procurement 18 48 13 8 10 4 0 18 68 37
2017 Real property 12 25 25 20 12 1 4 34 40 139
2017 Materiel management 20 19 28 19 14 0 1 33 39 59
2017 Information management 16 24 26 14 13 3 3 29 43 102
2017 Information technology 24 22 25 10 13 2 3 25 49 214
2017 Internal audit 7 41 27 20 7 0 0 26 47 15
2017 Evaluation 0 14 29 32 25 0 0 56 14 24
2017 Data sciences 10 24 25 11 22 3 5 36 37 108
2017 Policy 10 24 34 16 10 4 2 28 36 238
2017 Project management 12 22 35 16 9 2 4 27 36 328
2017 Other services to the public 15 17 30 23 10 1 3 36 33 332
2017 None of the above 17 22 27 14 12 1 8 28 43 624
2014 Client contact centre 19 31 24 14 10 0 1 24 51 101
2014 Federal regulators 34 28 21 8 5 2 2 14 65 308
2014 Compliance, inspection and enforcement 35 32 21 7 3 0 1 10 69 424
2014 Communications or public affairs 24 28 23 14 6 0 5 21 55 120
2014 Access to information and privacy 31 34 27 0 8 0 0 8 65 15
2014 Security 14 16 27 31 10 0 2 42 30 89
2014 Science and technology 30 28 25 9 6 1 1 15 59 1083
2014 Library services 31 7 24 0 19 0 19 23 47 12
2014 Legal services 18 56 26 0 0 0 0 0 74 10
2014 Administration and operations 29 25 23 13 8 1 2 21 56 940
2014 Human resources 30 30 26 7 5 0 2 12 62 256
2014 Financial management 20 29 26 16 5 0 4 21 52 200
2014 Procurement 29 26 27 12 4 0 2 17 56 41
2014 Real property 25 36 23 9 6 1 0 15 62 163
2014 Materiel management 24 26 30 12 8 1 0 20 50 74
2014 Information management 25 25 20 18 7 3 2 26 53 122
2014 Information technology 37 26 24 7 5 1 0 13 63 196
2014 Internal audit 17 36 29 18 0 0 0 18 53 17
2014 Evaluation 17 32 25 21 5 0 0 26 49 18
2014 Other services to the public 19 25 24 19 9 1 3 29 46 545
2014 None of the above 26 27 23 13 8 1 2 22 54 844

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 28 24 26 14 1 2 42 34 76
2020 Federal regulators 12 20 32 27 8 1 1 36 32 312
2020 Compliance, inspection and enforcement 15 24 28 23 8 2 1 31 40 443
2020 Communications or public affairs 7 10 21 29 28 3 2 60 18 149
2020 Access to information and privacy 11 5 48 17 18 0 0 36 16 18
2020 Security 13 28 15 17 25 2 0 43 42 85
2020 Science and technology 9 17 28 27 15 1 2 44 26 1093
2020 Library services 26 0 38 22 9 5 0 32 27 15
2020 Administration and operations 10 21 26 25 15 2 2 41 32 1051
2020 Human resources 6 15 27 27 21 2 2 50 22 355
2020 Financial management 10 10 32 25 18 2 3 44 22 246
2020 Procurement 2 16 29 35 18 0 0 53 19 63
2020 Real property 6 11 25 32 20 4 1 55 18 170
2020 Materiel management 12 17 21 22 27 0 1 49 30 83
2020 Information management 5 20 17 33 18 7 1 55 27 112
2020 Information technology 5 13 28 27 21 5 2 51 19 243
2020 Internal audit 0 8 44 15 34 0 0 48 8 13
2020 Evaluation 5 12 26 18 35 4 0 55 18 27
2020 Data sciences 10 12 19 35 20 4 0 57 23 130
2020 Policy 7 14 29 28 18 3 1 48 22 337
2020 Project management 6 14 33 27 16 3 1 45 21 473
2020 Other services to the public 27 23 19 17 11 1 2 28 52 361
2020 None of the above 16 25 23 17 13 4 3 32 43 630
2019 Client contact centre 15 39 20 16 6 1 2 23 56 91
2019 Federal regulators 16 27 31 17 7 1 1 24 44 276
2019 Compliance, inspection and enforcement 12 21 30 20 14 1 2 35 34 393
2019 Communications or public affairs 9 13 30 24 21 1 1 46 23 151
2019 Access to information and privacy 21 21 35 7 8 8 0 16 46 14
2019 Security 15 29 17 10 21 6 0 34 48 100
2019 Science and technology 9 18 28 26 16 2 2 43 27 1086
2019 Legal services 14 24 26 28 0 0 8 31 41 15
2019 Administration and operations 14 23 27 20 12 2 2 34 39 934
2019 Human resources 9 20 28 23 15 3 2 40 30 295
2019 Financial management 16 21 28 23 12 1 1 35 37 221
2019 Procurement 13 16 24 33 9 0 4 45 30 43
2019 Real property 8 12 27 25 20 4 3 49 22 164
2019 Materiel management 11 22 24 18 25 0 1 43 33 83
2019 Information management 6 20 25 26 16 5 2 46 28 120
2019 Information technology 12 14 25 26 15 4 4 45 28 239
2019 Internal audit 30 33 27 5 0 0 5 5 67 19
2019 Evaluation 8 13 16 28 30 5 0 61 22 25
2019 Data sciences 10 11 35 23 16 2 3 41 22 131
2019 Policy 9 19 29 25 11 3 4 39 30 312
2019 Project management 11 23 31 21 10 3 1 32 36 370
2019 Other services to the public 18 23 27 15 12 3 2 28 43 460
2019 None of the above 17 20 24 19 13 3 4 35 40 677
2018 Client contact centre 22 39 15 14 7 2 1 21 63 98
2018 Federal regulators 11 22 37 20 8 1 1 29 34 295
2018 Compliance, inspection and enforcement 14 24 34 15 8 2 3 24 40 377
2018 Communications or public affairs 14 21 25 24 10 5 2 36 37 150
2018 Access to information and privacy 0 4 35 35 22 5 0 59 4 23
2018 Security 34 27 20 10 8 0 1 18 62 114
2018 Science and technology 8 19 26 26 13 3 3 42 30 1170
2018 Administration and operations 14 21 29 18 13 3 3 32 37 964
2018 Human resources 10 19 32 23 11 3 2 36 30 317
2018 Financial management 12 22 34 20 9 3 1 30 36 228
2018 Procurement 21 37 20 4 11 2 4 17 62 41
2018 Real property 7 13 28 23 25 2 1 50 20 174
2018 Materiel management 5 17 26 17 29 2 4 50 23 69
2018 Information management 9 13 30 25 18 2 2 46 23 128
2018 Information technology 10 19 24 24 16 4 3 43 31 249
2018 Internal audit 14 14 34 29 7 0 3 37 28 29
2018 Evaluation 9 12 28 21 23 3 5 47 23 35
2018 Data sciences 10 13 32 25 14 3 2 42 25 135
2018 Policy 6 20 35 27 8 2 2 36 28 272
2018 Project management 11 22 29 26 8 2 2 35 34 400
2018 Other services to the public 22 27 24 15 8 2 3 24 51 624
2018 None of the above 20 23 23 15 13 4 2 30 46 734
2017 Client contact centre 5 28 32 16 11 4 5 30 36 75
2017 Federal regulators 19 24 33 16 5 2 0 22 44 250
2017 Compliance, inspection and enforcement 17 24 27 19 9 1 3 29 43 360
2017 Communications or public affairs 10 19 25 22 17 3 2 42 31 149
2017 Access to information and privacy 5 10 46 24 15 0 0 39 15 20
2017 Security 11 13 23 35 11 0 7 49 26 72
2017 Science and technology 7 17 27 23 17 3 5 45 26 1131
2017 Library services 9 0 40 21 23 0 7 47 9 12
2017 Legal services 16 15 22 7 39 0 0 46 32 13
2017 Administration and operations 11 24 30 17 10 2 5 29 38 820
2017 Human resources 14 18 29 20 11 2 5 34 35 249
2017 Financial management 11 21 36 19 8 0 4 28 34 214
2017 Procurement 16 59 8 9 4 4 0 14 78 37
2017 Real property 9 22 23 17 20 3 5 40 34 139
2017 Materiel management 22 17 10 21 22 0 8 47 42 59
2017 Information management 7 20 19 25 19 6 4 49 30 101
2017 Information technology 9 16 29 22 12 4 8 39 28 214
2017 Internal audit 7 33 39 13 0 0 7 14 43 15
2017 Evaluation 4 3 44 14 24 4 7 43 8 24
2017 Data sciences 4 13 26 20 23 3 10 50 20 108
2017 Policy 7 20 34 25 9 2 2 36 29 236
2017 Project management 9 16 33 23 13 2 4 38 27 327
2017 Other services to the public 20 22 29 13 11 4 3 26 44 336
2017 None of the above 23 22 20 17 9 3 6 29 49 625
2014 Client contact centre 19 26 35 8 7 1 3 16 47 100
2014 Federal regulators 13 21 35 21 7 2 1 29 35 308
2014 Compliance, inspection and enforcement 14 19 29 28 9 1 1 37 34 423
2014 Communications or public affairs 12 17 30 24 10 1 6 37 31 120
2014 Access to information and privacy 21 26 39 14 0 0 0 14 46 15
2014 Security 23 16 24 21 13 1 1 35 40 89
2014 Science and technology 12 18 30 25 10 1 4 37 32 1084
2014 Library services 48 18 0 0 16 10 9 19 81 12
2014 Legal services 8 35 18 18 21 0 0 39 43 10
2014 Administration and operations 16 22 28 19 9 3 3 30 40 941
2014 Human resources 14 20 27 26 9 2 2 37 35 257
2014 Financial management 17 21 30 18 7 2 6 27 41 198
2014 Procurement 13 18 28 16 14 7 2 34 35 42
2014 Real property 10 28 26 21 13 1 1 34 39 163
2014 Materiel management 20 21 27 22 7 2 0 30 43 74
2014 Information management 17 16 28 23 13 1 3 37 34 122
2014 Information technology 15 16 21 28 12 5 2 44 33 197
2014 Internal audit 23 24 41 12 0 0 0 12 47 17
2014 Evaluation 5 19 32 43 0 0 0 43 24 18
2014 Other services to the public 16 25 27 17 9 2 3 27 44 543
2014 None of the above 16 22 26 19 10 2 5 31 41 841

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 15 34 25 12 8 3 41 20 76
2020 Federal regulators 20 25 35 18 2 0 0 20 45 315
2020 Compliance, inspection and enforcement 23 26 30 13 6 1 0 19 50 442
2020 Communications or public affairs 11 20 35 20 10 3 1 32 32 149
2020 Access to information and privacy 7 5 45 22 16 0 5 40 13 18
2020 Security 4 19 26 33 16 0 2 50 23 85
2020 Science and technology 19 25 31 14 7 2 2 23 45 1096
2020 Library services 9 17 38 14 22 0 0 36 26 15
2020 Administration and operations 13 21 36 18 9 2 1 28 35 1048
2020 Human resources 9 17 33 23 16 2 1 40 26 355
2020 Financial management 10 21 36 20 10 0 2 31 32 247
2020 Procurement 4 19 44 21 11 0 0 32 23 64
2020 Real property 9 26 39 16 9 1 1 25 35 172
2020 Materiel management 14 34 29 11 12 0 1 23 49 81
2020 Information management 10 31 29 18 11 1 1 30 41 110
2020 Information technology 14 17 38 17 9 4 0 27 33 242
2020 Internal audit 0 15 15 32 38 0 0 71 15 13
2020 Evaluation 11 20 22 26 18 4 0 46 32 27
2020 Data sciences 11 23 32 18 13 2 1 32 35 134
2020 Policy 11 21 35 20 11 2 0 32 32 336
2020 Project management 14 24 36 18 7 1 0 25 38 472
2020 Other services to the public 15 23 29 17 9 3 4 28 41 361
2020 None of the above 14 24 32 14 8 3 4 24 41 633
2019 Client contact centre 6 35 33 11 8 6 2 20 45 92
2019 Federal regulators 24 27 37 8 2 2 0 11 52 275
2019 Compliance, inspection and enforcement 22 29 24 15 7 1 1 23 52 392
2019 Communications or public affairs 13 24 33 17 11 1 1 29 38 149
2019 Access to information and privacy 0 0 43 21 28 8 0 54 0 14
2019 Security 5 13 30 22 23 6 0 48 19 100
2019 Science and technology 18 27 28 13 9 2 3 24 47 1088
2019 Legal services 0 37 32 14 8 0 9 24 41 13
2019 Administration and operations 13 26 34 16 9 2 1 26 39 935
2019 Human resources 12 20 39 17 10 1 1 27 32 296
2019 Financial management 10 18 39 21 9 2 1 31 29 225
2019 Procurement 17 8 34 27 10 4 0 38 27 43
2019 Real property 10 26 37 16 9 1 1 26 37 164
2019 Materiel management 15 22 33 15 15 0 0 30 37 83
2019 Information management 7 17 34 21 11 5 5 36 27 120
2019 Information technology 21 22 28 19 7 1 2 27 44 242
2019 Internal audit 10 21 38 21 10 0 0 32 31 19
2019 Evaluation 0 8 31 39 22 0 0 61 8 26
2019 Data sciences 14 22 29 19 12 3 1 32 38 132
2019 Policy 11 19 39 17 10 2 2 28 31 312
2019 Project management 16 28 31 16 6 2 1 22 46 371
2019 Other services to the public 13 23 29 18 11 3 4 31 38 460
2019 None of the above 14 25 26 17 10 4 4 30 42 679
2018 Client contact centre 12 39 25 15 7 1 2 23 52 98
2018 Federal regulators 17 31 32 13 6 2 1 19 48 296
2018 Compliance, inspection and enforcement 26 25 31 11 4 1 2 15 53 376
2018 Communications or public affairs 17 20 26 22 9 4 3 33 39 150
2018 Access to information and privacy 4 0 17 56 17 5 0 77 4 23
2018 Security 13 25 30 21 6 2 2 29 39 113
2018 Science and technology 18 27 31 12 7 2 2 20 48 1174
2018 Legal services 24 18 25 33 0 0 0 33 42 12
2018 Administration and operations 16 25 33 15 7 2 2 23 43 968
2018 Human resources 11 25 34 16 8 4 1 25 39 317
2018 Financial management 11 22 41 15 7 1 3 23 34 229
2018 Procurement 13 19 47 11 4 5 1 16 34 41
2018 Real property 14 21 36 13 12 2 1 26 37 175
2018 Materiel management 12 19 31 22 14 0 1 37 31 69
2018 Information management 11 23 30 19 10 4 2 31 36 128
2018 Information technology 18 24 31 17 8 2 0 26 43 257
2018 Internal audit 14 25 41 13 7 0 0 20 39 28
2018 Evaluation 8 18 42 23 4 3 3 28 27 35
2018 Data sciences 14 25 31 15 13 1 1 28 40 135
2018 Policy 12 23 36 20 6 2 1 27 36 273
2018 Project management 18 30 35 9 5 2 1 14 49 399
2018 Other services to the public 18 24 30 14 8 2 4 23 45 622
2018 None of the above 18 22 30 13 10 3 4 24 43 737
2017 Client contact centre 6 17 46 15 5 6 5 22 27 75
2017 Federal regulators 23 30 28 12 4 3 1 16 55 249
2017 Compliance, inspection and enforcement 24 25 27 16 6 1 1 23 50 360
2017 Communications or public affairs 15 24 34 13 6 1 6 21 42 149
2017 Access to information and privacy 0 7 64 10 15 0 5 26 7 20
2017 Security 11 9 29 35 8 3 5 47 22 72
2017 Science and technology 16 25 31 12 9 3 4 23 44 1133
2017 Library services 9 14 54 0 23 0 0 23 23 12
2017 Legal services 18 24 15 30 14 0 0 44 41 13
2017 Administration and operations 18 26 30 13 8 2 3 22 47 818
2017 Human resources 10 23 34 12 13 3 5 27 36 249
2017 Financial management 12 18 41 18 6 0 4 26 31 215
2017 Procurement 6 42 29 9 8 4 2 18 51 37
2017 Real property 11 30 34 9 12 1 3 22 43 139
2017 Materiel management 17 25 26 10 19 2 1 30 44 60
2017 Information management 10 24 41 10 8 4 3 19 37 104
2017 Information technology 27 26 26 9 5 3 4 15 57 214
2017 Internal audit 7 13 53 20 7 0 0 26 20 15
2017 Evaluation 18 18 26 17 17 0 3 36 37 24
2017 Data sciences 7 24 25 19 12 5 7 36 35 108
2017 Policy 13 22 38 17 6 2 2 24 37 238
2017 Project management 15 26 35 10 8 3 2 19 44 328
2017 Other services to the public 13 21 31 15 6 3 10 25 40 336
2017 None of the above 16 22 32 14 8 3 4 23 42 623
2014 Client contact centre 18 25 32 14 7 1 3 22 44 101
2014 Federal regulators 29 27 29 7 3 3 2 11 59 308
2014 Compliance, inspection and enforcement 35 27 24 9 3 2 0 12 63 424
2014 Communications or public affairs 16 29 33 12 6 1 3 19 47 120
2014 Access to information and privacy 0 38 41 8 6 0 6 15 41 15
2014 Security 24 17 27 19 7 4 2 27 44 90
2014 Science and technology 32 30 22 9 5 1 2 14 64 1083
2014 Library services 39 24 0 8 20 0 9 31 69 12
2014 Legal services 0 25 43 10 0 0 21 12 32 10
2014 Administration and operations 23 29 30 8 6 2 2 15 54 941
2014 Human resources 16 26 38 11 4 1 3 16 44 258
2014 Financial management 17 24 37 11 6 2 4 18 43 198
2014 Procurement 28 18 41 4 4 2 2 9 48 42
2014 Real property 26 35 30 3 3 1 1 6 63 163
2014 Materiel management 20 32 27 12 7 1 1 19 53 74
2014 Information management 19 22 29 19 7 3 2 27 43 122
2014 Information technology 32 30 25 8 2 1 2 10 64 197
2014 Internal audit 0 48 41 12 0 0 0 12 48 17
2014 Evaluation 5 27 33 30 5 0 0 35 33 18
2014 Other services to the public 16 26 31 13 7 3 4 21 45 545
2014 None of the above 27 21 23 12 9 3 5 22 52 842

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 8 44 28 9 1 1 38 17 76
2020 Federal regulators 9 17 38 27 9 0 0 36 26 315
2020 Compliance, inspection and enforcement 18 27 28 20 7 0 0 27 45 444
2020 Communications or public affairs 8 23 35 23 9 2 0 33 31 150
2020 Access to information and privacy 11 33 32 13 11 0 0 24 44 18
2020 Security 3 13 33 28 21 1 1 50 16 85
2020 Science and technology 6 19 39 27 9 0 0 36 25 1096
2020 Library services 0 13 36 34 17 0 0 51 13 15
2020 Administration and operations 5 18 37 26 12 0 1 39 23 1053
2020 Human resources 4 16 42 24 13 1 0 37 20 354
2020 Financial management 6 23 41 20 10 0 1 30 29 248
2020 Procurement 4 8 52 25 12 0 0 37 11 64
2020 Real property 4 9 35 35 17 0 1 52 13 171
2020 Materiel management 4 8 48 23 16 0 1 40 12 83
2020 Information management 8 11 42 22 17 1 0 39 19 111
2020 Information technology 3 7 31 38 20 0 1 59 10 243
2020 Internal audit 0 22 34 29 15 0 0 44 22 13
2020 Evaluation 0 24 47 11 18 0 0 29 24 27
2020 Data sciences 8 21 38 19 14 1 0 33 29 133
2020 Policy 3 18 38 30 10 0 1 40 21 336
2020 Project management 5 14 38 31 11 1 0 43 19 474
2020 Other services to the public 13 22 39 16 8 1 1 25 36 361
2020 None of the above 12 20 31 21 11 1 3 34 34 636
2019 Client contact centre 4 15 43 29 4 0 6 35 20 92
2019 Federal regulators 9 22 25 31 11 0 1 43 32 278
2019 Compliance, inspection and enforcement 19 25 27 18 9 1 1 27 45 395
2019 Communications or public affairs 13 21 31 20 15 0 0 36 34 150
2019 Access to information and privacy 0 15 49 36 0 0 0 36 15 14
2019 Security 7 10 30 30 19 3 0 51 18 98
2019 Science and technology 8 17 36 27 12 0 1 39 25 1089
2019 Legal services 14 19 53 0 15 0 0 15 33 15
2019 Administration and operations 7 17 36 24 15 0 1 39 24 935
2019 Human resources 4 14 37 29 14 2 0 44 19 295
2019 Financial management 8 17 34 27 11 1 1 39 26 223
2019 Procurement 4 22 28 23 22 2 0 46 26 43
2019 Real property 11 13 29 30 17 1 0 47 24 165
2019 Materiel management 5 14 33 23 25 0 0 48 19 84
2019 Information management 8 13 37 27 12 1 2 40 22 120
2019 Information technology 5 11 37 31 14 0 2 46 17 242
2019 Internal audit 5 20 23 32 15 5 0 49 27 19
2019 Evaluation 0 15 33 26 25 0 0 51 15 26
2019 Data sciences 9 16 33 25 14 1 2 40 26 132
2019 Policy 7 13 35 29 14 1 1 44 20 313
2019 Project management 5 16 33 33 11 2 1 45 22 371
2019 Other services to the public 12 19 32 24 10 1 2 35 32 461
2019 None of the above 9 16 34 24 14 1 1 39 26 679
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 35 16 11 7 2 2 65 19 77
2020 Federal regulators 24 34 16 10 5 8 4 65 17 314
2020 Compliance, inspection and enforcement 22 35 19 10 9 3 2 60 19 442
2020 Communications or public affairs 30 31 10 10 7 7 5 69 19 150
2020 Access to information and privacy 35 21 16 11 12 0 5 59 24 18
2020 Security 28 25 19 11 14 0 4 55 26 85
2020 Science and technology 24 30 18 13 7 6 3 59 21 1095
2020 Library services 34 18 35 9 4 0 0 52 13 15
2020 Administration and operations 29 32 17 8 6 4 3 66 15 1055
2020 Human resources 37 30 14 5 8 4 2 72 14 356
2020 Financial management 30 31 14 7 7 5 6 69 16 250
2020 Procurement 37 24 11 20 3 1 2 64 24 63
2020 Real property 33 28 20 9 4 3 3 65 14 172
2020 Materiel management 26 29 15 10 13 3 3 60 25 83
2020 Information management 32 28 26 3 6 2 4 63 10 112
2020 Information technology 32 30 18 7 2 7 5 70 10 242
2020 Internal audit 39 15 7 15 7 9 7 65 26 13
2020 Evaluation 22 33 15 13 0 17 0 67 16 27
2020 Data sciences 23 28 18 11 6 9 6 59 20 134
2020 Policy 33 28 14 7 5 9 4 70 14 336
2020 Project management 31 32 15 9 5 4 3 68 15 474
2020 Other services to the public 18 40 19 12 8 1 2 60 21 360
2020 None of the above 19 31 22 13 9 4 2 54 23 635
2019 Client contact centre 16 39 22 14 9 0 0 55 23 92
2019 Federal regulators 26 35 12 12 9 5 1 65 22 276
2019 Compliance, inspection and enforcement 28 32 17 12 7 2 2 63 20 394
2019 Communications or public affairs 32 30 10 16 10 1 2 64 26 151
2019 Access to information and privacy 23 55 7 7 7 0 0 78 15 13
2019 Security 39 23 18 8 11 1 1 63 19 100
2019 Science and technology 24 32 15 13 8 5 2 60 23 1087
2019 Legal services 19 14 21 12 20 0 15 39 37 15
2019 Administration and operations 28 32 16 11 7 4 2 64 19 935
2019 Human resources 37 29 15 7 5 4 4 71 12 296
2019 Financial management 31 33 14 10 7 3 2 68 18 226
2019 Procurement 35 27 15 20 2 0 0 62 22 43
2019 Real property 34 27 16 11 5 2 4 65 17 165
2019 Materiel management 28 43 9 9 6 3 4 76 15 83
2019 Information management 30 29 16 8 9 3 5 64 19 121
2019 Information technology 35 30 15 6 6 5 3 71 13 241
2019 Internal audit 37 12 16 20 10 5 0 52 32 19
2019 Evaluation 44 19 7 17 0 7 8 73 19 26
2019 Data sciences 26 37 16 10 3 6 2 68 14 132
2019 Policy 35 25 12 9 5 8 7 70 16 311
2019 Project management 29 33 14 9 8 4 3 66 19 372
2019 Other services to the public 27 37 14 11 8 3 1 66 19 461
2019 None of the above 25 37 18 9 7 2 2 65 17 682
2018 Client contact centre 18 35 22 11 10 3 1 55 22 100
2018 Federal regulators 23 37 15 11 6 5 3 65 19 295
2018 Compliance, inspection and enforcement 17 40 16 12 10 3 1 60 23 376
2018 Communications or public affairs 19 29 20 15 11 4 1 51 28 151
2018 Access to information and privacy 43 22 21 4 0 9 0 72 5 23
2018 Security 21 41 17 9 9 3 0 64 19 112
2018 Science and technology 17 37 19 11 7 6 3 59 20 1174
2018 Library services 46 45 0 10 0 0 0 90 10 13
2018 Administration and operations 24 32 17 12 9 4 2 60 22 973
2018 Human resources 30 32 15 9 5 6 3 69 15 315
2018 Financial management 22 32 19 12 7 5 4 59 20 230
2018 Procurement 22 41 17 8 0 2 10 72 9 42
2018 Real property 22 38 15 9 10 4 1 64 20 176
2018 Materiel management 24 37 6 14 9 6 3 68 25 70
2018 Information management 25 32 16 11 6 5 5 63 19 128
2018 Information technology 21 38 18 6 6 6 6 67 13 256
2018 Internal audit 17 35 24 10 7 8 0 56 18 29
2018 Evaluation 25 26 23 4 7 9 8 60 12 34
2018 Data sciences 17 37 20 10 4 6 6 61 16 137
2018 Policy 30 32 15 11 6 5 2 66 18 273
2018 Project management 22 35 19 10 6 4 4 62 17 399
2018 Other services to the public 17 37 18 14 11 2 1 56 25 620
2018 None of the above 16 41 21 9 9 3 1 59 19 749
2017 Client contact centre 25 34 17 5 11 4 3 64 17 76
2017 Federal regulators 28 32 12 8 12 5 2 65 22 250
2017 Compliance, inspection and enforcement 26 27 19 9 16 3 2 55 26 364
2017 Communications or public affairs 28 29 14 12 10 4 3 61 24 150
2017 Access to information and privacy 39 42 5 10 0 0 5 85 10 20
2017 Security 25 25 15 22 9 2 3 52 32 72
2017 Science and technology 24 34 14 12 9 5 3 63 22 1132
2017 Library services 30 49 7 7 0 0 7 85 8 12
2017 Legal services 36 0 7 15 25 18 0 44 48 13
2017 Administration and operations 27 28 18 13 8 3 3 59 23 819
2017 Human resources 34 32 14 7 3 4 4 73 12 249
2017 Financial management 29 30 14 12 10 1 4 62 23 215
2017 Procurement 16 24 37 20 2 0 2 40 22 37
2017 Real property 34 28 12 12 9 1 3 66 22 139
2017 Materiel management 25 38 7 10 10 6 2 69 23 60
2017 Information management 26 25 19 8 6 8 7 62 16 105
2017 Information technology 28 28 18 9 7 6 4 62 18 213
2017 Internal audit 40 7 7 20 13 0 13 54 39 15
2017 Evaluation 21 28 4 7 23 7 10 60 36 24
2017 Data sciences 29 30 13 8 5 8 6 69 15 108
2017 Policy 31 32 10 8 5 10 4 73 15 238
2017 Project management 28 38 12 9 4 4 5 73 15 328
2017 Other services to the public 27 35 18 9 8 3 1 65 17 336
2017 None of the above 21 29 16 14 13 4 3 54 29 631
2014 Client contact centre 13 41 22 9 9 2 3 57 20 100
2014 Federal regulators 32 34 12 10 7 4 2 69 18 307
2014 Compliance, inspection and enforcement 28 35 11 14 10 1 1 64 25 425
2014 Communications or public affairs 23 43 7 14 7 3 3 70 23 120
2014 Access to information and privacy 19 22 27 26 6 0 0 41 32 15
2014 Security 17 42 17 14 5 1 3 62 20 93
2014 Science and technology 27 36 15 9 8 4 2 66 18 1086
2014 Library services 18 23 16 24 0 0 19 51 30 12
2014 Legal services 47 8 10 0 35 0 0 55 35 10
2014 Administration and operations 29 36 13 9 7 3 3 69 17 941
2014 Human resources 29 32 15 11 8 3 2 64 20 260
2014 Financial management 35 30 16 6 9 2 1 67 16 200
2014 Procurement 26 35 21 7 11 0 0 61 18 42
2014 Real property 29 31 12 12 11 1 3 63 24 163
2014 Materiel management 26 32 10 19 6 5 2 62 27 74
2014 Information management 25 37 12 10 6 5 4 69 18 123
2014 Information technology 24 28 24 7 8 5 4 58 16 197
2014 Internal audit 18 29 24 5 19 0 6 49 26 17
2014 Evaluation 37 49 0 8 0 0 6 92 8 18
2014 Other services to the public 25 38 16 11 7 1 1 65 18 547
2014 None of the above 25 34 15 11 9 3 2 63 21 847

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 32 11 8 7 0 0 74 15 77
2020 Federal regulators 52 30 5 10 3 0 0 82 13 313
2020 Compliance, inspection and enforcement 45 32 8 9 6 0 0 77 15 443
2020 Communications or public affairs 54 25 4 12 4 2 0 80 16 149
2020 Access to information and privacy 51 27 11 7 5 0 0 77 12 18
2020 Security 46 33 5 11 1 2 2 82 12 85
2020 Science and technology 43 30 7 13 6 1 0 74 19 1095
2020 Library services 44 17 17 9 13 0 0 61 22 15
2020 Administration and operations 49 31 8 8 4 1 0 80 11 1048
2020 Human resources 59 24 4 6 6 1 0 83 13 354
2020 Financial management 51 27 9 7 6 1 0 79 12 249
2020 Procurement 47 22 16 14 1 0 0 69 15 64
2020 Real property 47 31 9 8 4 0 0 78 12 171
2020 Materiel management 45 31 9 9 6 0 0 76 15 83
2020 Information management 45 20 19 11 4 2 0 65 15 112
2020 Information technology 56 28 6 7 2 1 0 85 9 243
2020 Internal audit 78 7 7 8 0 0 0 85 8 13
2020 Evaluation 59 21 7 5 8 0 0 80 13 27
2020 Data sciences 50 23 8 13 4 1 0 74 18 134
2020 Policy 60 21 6 8 5 0 0 81 12 337
2020 Project management 51 30 8 7 3 1 0 82 10 473
2020 Other services to the public 34 38 10 8 8 0 1 74 16 360
2020 None of the above 34 34 13 9 9 0 1 69 18 636
2019 Client contact centre 38 43 8 10 1 0 0 81 11 92
2019 Federal regulators 45 32 6 10 7 0 0 77 17 277
2019 Compliance, inspection and enforcement 47 30 8 9 6 1 0 78 14 395
2019 Communications or public affairs 49 25 9 7 10 0 0 74 17 151
2019 Access to information and privacy 62 7 8 22 0 0 0 70 22 13
2019 Security 51 33 8 2 6 1 0 84 8 100
2019 Science and technology 42 28 11 12 6 1 0 71 18 1087
2019 Legal services 26 14 21 19 20 0 0 40 40 15
2019 Administration and operations 45 30 10 9 5 1 0 76 14 935
2019 Human resources 55 28 6 7 3 1 0 84 9 295
2019 Financial management 49 29 5 12 4 0 0 79 16 226
2019 Procurement 50 16 4 25 4 2 0 67 29 42
2019 Real property 44 30 11 8 4 2 0 76 13 165
2019 Materiel management 50 31 9 7 3 0 0 81 10 84
2019 Information management 39 27 13 13 6 2 0 67 19 120
2019 Information technology 50 32 6 8 3 0 0 83 11 239
2019 Internal audit 32 33 5 25 5 0 0 65 30 19
2019 Evaluation 51 26 7 12 4 0 0 77 17 26
2019 Data sciences 38 36 12 7 7 0 0 73 14 131
2019 Policy 55 27 6 6 5 1 0 83 11 313
2019 Project management 45 32 8 10 5 1 0 77 15 372
2019 Other services to the public 40 34 10 10 5 1 0 75 15 461
2019 None of the above 39 34 11 10 6 0 0 73 16 681
2018 Client contact centre 42 33 13 8 3 1 0 76 11 101
2018 Federal regulators 46 30 6 14 3 1 0 77 17 294
2018 Compliance, inspection and enforcement 38 34 10 10 8 0 1 72 18 375
2018 Communications or public affairs 39 31 10 13 5 2 0 71 19 150
2018 Access to information and privacy 60 26 4 4 0 5 0 91 5 23
2018 Security 30 40 14 8 8 1 0 70 16 111
2018 Science and technology 36 35 12 10 6 1 0 72 16 1173
2018 Library services 46 48 0 6 0 0 0 94 6 13
2018 Administration and operations 44 32 7 11 6 0 0 76 17 970
2018 Human resources 50 32 5 8 4 1 0 83 12 316
2018 Financial management 44 31 11 8 4 2 0 76 12 231
2018 Procurement 37 38 9 11 4 0 0 75 15 42
2018 Real property 39 33 5 12 8 2 0 74 21 175
2018 Materiel management 44 29 2 18 7 0 0 73 25 70
2018 Information management 37 34 10 12 5 2 0 72 18 128
2018 Information technology 45 34 9 6 6 1 0 79 12 255
2018 Internal audit 34 35 10 10 7 4 0 73 17 29
2018 Evaluation 42 33 7 11 7 0 0 75 18 34
2018 Data sciences 39 41 7 6 5 1 0 81 11 137
2018 Policy 49 30 7 8 6 0 0 80 14 272
2018 Project management 41 34 8 9 6 0 1 76 15 399
2018 Other services to the public 32 35 10 13 8 0 0 68 22 621
2018 None of the above 32 37 11 11 8 1 1 70 19 749
2017 Client contact centre 47 34 8 2 7 0 0 82 10 76
2017 Federal regulators 41 31 9 11 8 0 0 72 19 250
2017 Compliance, inspection and enforcement 43 28 9 10 10 0 0 71 20 363
2017 Communications or public affairs 37 33 11 12 7 0 1 71 18 149
2017 Access to information and privacy 58 33 0 10 0 0 0 90 10 20
2017 Security 49 16 22 7 6 0 0 64 13 72
2017 Science and technology 40 32 9 10 7 1 0 73 18 1132
2017 Library services 70 21 0 9 0 0 0 91 9 12
2017 Legal services 28 26 7 7 32 0 0 54 39 13
2017 Administration and operations 38 35 9 12 5 1 0 73 18 821
2017 Human resources 51 30 7 6 4 1 0 82 10 249
2017 Financial management 49 27 8 8 8 0 0 76 16 214
2017 Procurement 24 22 41 13 0 0 0 46 13 37
2017 Real property 37 31 7 15 8 0 1 69 23 140
2017 Materiel management 43 28 8 11 6 1 2 74 18 59
2017 Information management 44 27 13 9 4 2 1 73 14 105
2017 Information technology 48 24 14 8 6 1 0 72 14 210
2017 Internal audit 54 20 0 13 13 0 0 73 27 15
2017 Evaluation 42 35 0 5 18 0 0 77 23 24
2017 Data sciences 43 28 12 10 5 1 1 72 15 108
2017 Policy 55 22 11 7 4 1 0 78 11 238
2017 Project management 45 34 9 5 5 1 0 81 10 327
2017 Other services to the public 36 35 7 12 9 1 0 71 22 335
2017 None of the above 36 28 13 10 10 1 2 66 21 629
2014 Client contact centre 23 48 12 10 6 1 0 71 16 101
2014 Federal regulators 45 28 9 9 8 1 0 73 17 308
2014 Compliance, inspection and enforcement 41 30 9 12 8 0 0 71 20 425
2014 Communications or public affairs 41 35 5 12 6 1 0 76 18 120
2014 Access to information and privacy 19 48 8 19 6 0 0 67 25 15
2014 Security 36 40 16 5 4 0 0 76 8 92
2014 Science and technology 37 34 10 12 6 1 0 72 18 1086
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 47 0 10 8 35 0 0 47 43 10
2014 Administration and operations 43 31 10 9 5 1 0 75 15 940
2014 Human resources 47 30 7 8 7 1 0 77 16 260
2014 Financial management 51 31 7 6 4 0 0 82 11 200
2014 Procurement 31 40 11 11 6 0 0 71 18 42
2014 Real property 40 27 8 15 10 0 0 67 25 163
2014 Materiel management 38 25 12 18 6 1 0 63 25 74
2014 Information management 37 40 9 7 6 1 0 78 13 123
2014 Information technology 38 37 11 7 7 0 0 75 14 197
2014 Internal audit 17 41 18 12 12 0 0 58 24 17
2014 Evaluation 48 41 11 0 0 0 0 89 0 18
2014 Other services to the public 35 35 11 11 7 0 1 71 18 546
2014 None of the above 37 29 11 12 8 0 2 67 21 847

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 42 18 4 6 0 0 71 10 77
2020 Federal regulators 61 27 5 5 2 0 0 88 7 315
2020 Compliance, inspection and enforcement 49 36 6 7 3 0 0 84 10 441
2020 Communications or public affairs 55 26 5 8 5 2 0 82 13 148
2020 Access to information and privacy 50 32 0 0 12 0 5 87 13 18
2020 Security 41 29 14 13 1 2 0 71 14 84
2020 Science and technology 50 33 8 6 3 0 0 83 9 1092
2020 Library services 56 31 0 13 0 0 0 87 13 15
2020 Administration and operations 54 32 7 5 2 0 0 86 7 1048
2020 Human resources 64 25 5 2 4 0 0 89 6 353
2020 Financial management 54 32 5 8 1 0 0 87 9 245
2020 Procurement 57 25 4 14 0 0 0 82 14 64
2020 Real property 49 39 6 3 3 0 0 87 6 172
2020 Materiel management 52 28 8 10 2 0 0 80 12 83
2020 Information management 55 37 3 2 3 0 0 92 5 112
2020 Information technology 61 30 6 2 1 0 0 91 3 242
2020 Internal audit 60 40 0 0 0 0 0 100 0 13
2020 Evaluation 65 18 17 0 0 0 0 83 0 27
2020 Data sciences 53 24 8 14 1 0 0 77 15 133
2020 Policy 68 22 3 4 3 0 0 91 6 335
2020 Project management 59 29 5 5 1 0 0 88 6 473
2020 Other services to the public 35 43 9 8 5 0 0 78 13 361
2020 None of the above 38 38 11 10 3 0 0 76 14 629
2019 Client contact centre 34 44 12 10 1 0 0 78 11 91
2019 Federal regulators 46 39 5 6 4 0 0 86 10 278
2019 Compliance, inspection and enforcement 48 34 8 9 2 0 0 82 10 394
2019 Communications or public affairs 51 25 8 13 2 0 0 76 16 150
2019 Access to information and privacy 62 30 0 7 0 0 0 93 7 13
2019 Security 49 34 8 3 6 0 0 83 9 100
2019 Science and technology 46 32 9 9 3 0 0 79 12 1082
2019 Legal services 32 40 14 0 14 0 0 73 14 15
2019 Administration and operations 49 32 7 7 4 0 0 82 11 933
2019 Human resources 59 29 3 7 2 0 0 88 8 295
2019 Financial management 48 33 7 7 4 0 0 81 11 226
2019 Procurement 55 19 15 10 0 0 0 74 10 43
2019 Real property 47 37 7 7 2 0 0 84 9 164
2019 Materiel management 40 46 5 5 4 0 0 87 8 84
2019 Information management 49 29 3 12 6 1 0 79 18 121
2019 Information technology 54 33 5 6 3 0 0 87 9 238
2019 Internal audit 47 27 16 10 0 0 0 74 10 19
2019 Evaluation 48 36 3 13 0 0 0 83 13 26
2019 Data sciences 47 35 6 9 3 0 1 82 12 131
2019 Policy 65 23 3 6 2 0 0 88 9 313
2019 Project management 52 31 7 6 3 0 0 84 9 369
2019 Other services to the public 36 43 8 9 4 0 0 79 13 459
2019 None of the above 41 39 12 5 3 0 0 80 8 679
2018 Client contact centre 38 44 9 5 3 1 1 83 8 101
2018 Federal regulators 53 36 4 5 1 0 0 89 7 295
2018 Compliance, inspection and enforcement 43 42 5 6 3 0 0 85 9 374
2018 Communications or public affairs 44 36 10 7 3 0 0 80 10 151
2018 Access to information and privacy 77 13 4 0 0 5 0 95 0 23
2018 Security 39 41 9 9 2 0 0 80 11 112
2018 Science and technology 44 39 7 7 2 0 0 84 9 1171
2018 Library services 75 15 10 0 0 0 0 90 0 13
2018 Administration and operations 45 36 7 8 4 0 0 81 12 970
2018 Human resources 59 29 5 4 2 0 0 89 6 316
2018 Financial management 43 38 8 6 3 1 0 82 9 230
2018 Procurement 41 38 16 4 2 0 0 79 6 42
2018 Real property 43 36 7 10 3 0 0 79 14 176
2018 Materiel management 47 26 13 9 4 0 0 73 14 70
2018 Information management 43 39 8 8 1 1 0 83 8 128
2018 Information technology 48 37 7 6 2 0 0 85 7 256
2018 Internal audit 33 43 14 3 7 0 0 76 10 29
2018 Evaluation 56 31 0 4 10 0 0 87 13 34
2018 Data sciences 51 35 4 8 2 1 0 86 10 137
2018 Policy 52 37 4 4 3 0 0 89 7 272
2018 Project management 48 37 8 5 1 0 1 86 6 400
2018 Other services to the public 34 42 11 9 4 0 0 77 13 620
2018 None of the above 34 42 11 8 4 0 1 76 13 747
2017 Client contact centre 48 30 13 3 5 0 0 78 8 76
2017 Federal regulators 46 37 6 7 4 0 0 83 11 248
2017 Compliance, inspection and enforcement 37 36 8 9 10 0 0 73 18 363
2017 Communications or public affairs 44 36 7 9 3 0 1 80 13 150
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 33 51 8 7 1 0 0 84 8 72
2017 Science and technology 42 41 6 6 4 0 0 84 10 1133
2017 Library services 77 16 7 0 0 0 0 93 0 12
2017 Legal services 38 30 7 16 8 0 0 68 25 13
2017 Administration and operations 45 34 9 7 5 0 0 79 12 817
2017 Human resources 52 39 4 4 0 0 0 91 5 249
2017 Financial management 40 37 11 8 5 0 0 76 12 213
2017 Procurement 19 59 7 13 2 0 0 78 14 37
2017 Real property 42 36 6 15 1 0 0 78 16 139
2017 Materiel management 35 37 13 4 9 0 2 74 13 60
2017 Information management 48 32 10 5 4 1 1 82 9 104
2017 Information technology 42 41 8 5 4 0 0 84 9 213
2017 Internal audit 47 40 7 0 7 0 0 87 7 15
2017 Evaluation 42 28 4 26 0 0 0 70 26 24
2017 Data sciences 43 42 6 6 2 0 1 85 8 108
2017 Policy 54 30 9 4 3 1 0 85 6 238
2017 Project management 54 34 6 4 1 0 0 88 6 328
2017 Other services to the public 29 46 13 8 3 0 1 76 11 336
2017 None of the above 31 42 9 13 4 0 0 73 18 628
2014 Client contact centre 20 64 8 6 1 0 0 84 8 101
2014 Federal regulators 46 39 7 4 4 0 0 85 7 308
2014 Compliance, inspection and enforcement 38 38 10 9 5 0 0 76 13 425
2014 Communications or public affairs 30 46 9 13 1 0 0 76 15 120
2014 Access to information and privacy 25 37 6 32 0 0 0 62 32 15
2014 Security 37 42 11 10 1 0 0 79 11 93
2014 Science and technology 39 44 7 7 2 0 0 83 10 1085
2014 Library services 60 40 0 0 0 0 0 100 0 12
2014 Legal services 57 0 10 18 16 0 0 57 34 10
2014 Administration and operations 41 40 9 7 3 0 0 81 10 942
2014 Human resources 42 43 5 7 3 0 0 85 10 260
2014 Financial management 45 38 7 7 3 0 0 83 10 200
2014 Procurement 33 52 4 9 2 0 0 85 12 42
2014 Real property 34 39 14 10 4 0 0 72 14 163
2014 Materiel management 33 45 9 11 2 0 0 77 13 73
2014 Information management 43 44 7 5 1 1 0 88 5 123
2014 Information technology 38 40 9 9 3 1 0 79 12 196
2014 Internal audit 23 40 6 19 12 0 0 64 30 17
2014 Evaluation 42 58 0 0 0 0 0 100 0 18
2014 Other services to the public 28 47 14 7 4 0 0 75 11 547
2014 None of the above 34 40 14 7 4 0 0 74 12 848

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 47 11 5 6 0 0 78 11 77
2020 Federal regulators 57 32 6 4 2 0 0 88 6 312
2020 Compliance, inspection and enforcement 42 39 10 7 2 0 0 82 9 438
2020 Communications or public affairs 57 23 8 6 4 2 0 82 11 150
2020 Access to information and privacy 51 39 0 5 0 5 0 94 6 18
2020 Security 40 37 14 9 0 0 0 77 9 84
2020 Science and technology 44 39 9 6 1 1 0 83 7 1087
2020 Library services 44 30 9 9 9 0 0 74 17 15
2020 Administration and operations 45 39 10 3 2 1 0 85 5 1043
2020 Human resources 56 29 8 2 4 1 1 86 6 352
2020 Financial management 51 31 10 5 2 1 0 83 8 246
2020 Procurement 49 27 8 15 0 1 0 76 15 64
2020 Real property 46 37 11 2 3 0 1 84 5 171
2020 Materiel management 43 24 21 7 5 0 0 68 11 83
2020 Information management 45 36 12 5 2 0 0 81 7 112
2020 Information technology 49 39 7 2 1 1 0 89 4 240
2020 Internal audit 68 17 8 7 0 0 0 85 7 13
2020 Evaluation 51 32 13 3 0 0 0 83 3 27
2020 Data sciences 45 42 7 4 3 0 0 86 7 132
2020 Policy 60 27 8 3 1 0 0 88 4 337
2020 Project management 50 38 7 3 0 1 0 89 4 474
2020 Other services to the public 31 48 11 5 4 0 1 80 9 356
2020 None of the above 32 42 14 7 4 0 0 75 11 631
2019 Client contact centre 26 34 24 13 2 1 0 61 15 92
2019 Federal regulators 41 36 12 9 1 0 0 78 10 278
2019 Compliance, inspection and enforcement 39 43 9 6 2 1 0 83 8 393
2019 Communications or public affairs 43 37 13 3 3 2 0 81 6 151
2019 Access to information and privacy 70 23 7 0 0 0 0 93 0 13
2019 Security 40 35 15 6 4 0 0 74 11 100
2019 Science and technology 43 38 10 5 2 1 0 82 8 1088
2019 Legal services 19 27 34 0 20 0 0 46 20 15
2019 Administration and operations 41 38 11 6 3 1 0 81 8 937
2019 Human resources 55 31 9 3 1 0 0 87 4 296
2019 Financial management 42 38 12 4 3 0 0 80 7 226
2019 Procurement 45 35 16 4 0 0 0 80 4 43
2019 Real property 42 43 9 5 1 0 0 85 6 166
2019 Materiel management 45 38 11 3 3 0 0 83 6 84
2019 Information management 33 38 17 5 4 3 0 74 9 121
2019 Information technology 43 40 10 4 3 0 0 83 7 240
2019 Internal audit 47 38 5 5 5 0 0 85 10 19
2019 Evaluation 48 40 8 0 0 5 0 92 0 26
2019 Data sciences 42 38 11 6 2 1 0 81 8 131
2019 Policy 57 31 7 3 1 0 0 88 4 312
2019 Project management 46 40 8 5 2 0 0 86 7 372
2019 Other services to the public 32 46 14 5 4 0 0 78 8 461
2019 None of the above 32 45 14 7 2 1 0 77 9 680
2018 Client contact centre 26 49 14 9 1 0 1 76 10 101
2018 Federal regulators 46 37 8 5 3 1 0 83 8 294
2018 Compliance, inspection and enforcement 33 48 11 4 3 0 1 82 7 374
2018 Communications or public affairs 38 42 11 7 2 0 0 80 8 151
2018 Access to information and privacy 82 9 0 4 0 5 0 95 5 23
2018 Security 36 41 11 9 3 0 0 77 12 112
2018 Science and technology 38 42 11 6 2 1 0 81 8 1177
2018 Library services 46 35 10 10 0 0 0 81 10 13
2018 Administration and operations 39 39 13 6 2 1 0 79 8 973
2018 Human resources 50 36 7 4 3 0 0 87 6 314
2018 Financial management 38 43 13 2 2 2 0 83 4 230
2018 Procurement 30 61 7 0 0 2 0 93 0 42
2018 Real property 40 40 12 5 2 0 0 81 7 177
2018 Materiel management 36 35 14 6 6 4 0 74 12 70
2018 Information management 33 43 12 5 4 3 0 79 9 128
2018 Information technology 41 42 9 7 1 0 0 83 8 255
2018 Internal audit 47 41 3 3 7 0 0 87 10 29
2018 Evaluation 50 32 18 0 0 0 0 82 0 34
2018 Data sciences 41 42 12 3 1 1 0 84 4 137
2018 Policy 50 37 8 3 2 0 0 88 5 272
2018 Project management 40 44 9 4 2 1 0 85 6 398
2018 Other services to the public 28 48 12 6 4 1 0 77 10 621
2018 None of the above 29 44 16 6 5 1 0 73 11 748

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 31 5 7 7 2 2 80 15 77
2020 Federal regulators 64 19 8 2 3 4 0 86 6 314
2020 Compliance, inspection and enforcement 59 21 8 4 4 2 2 84 8 444
2020 Communications or public affairs 56 23 6 3 6 3 4 84 10 150
2020 Access to information and privacy 45 11 28 0 0 5 11 67 0 18
2020 Security 61 21 6 6 3 2 1 84 10 85
2020 Science and technology 54 25 8 3 2 5 3 86 5 1094
2020 Library services 48 9 14 17 0 0 13 65 20 15
2020 Administration and operations 58 23 9 2 2 3 2 86 5 1052
2020 Human resources 60 18 9 2 4 4 3 84 6 356
2020 Financial management 51 24 10 4 4 4 3 80 9 247
2020 Procurement 52 20 8 0 10 7 4 80 11 64
2020 Real property 59 22 9 2 1 6 1 87 3 171
2020 Materiel management 51 27 16 1 1 3 1 82 2 83
2020 Information management 54 17 18 0 1 8 3 79 1 111
2020 Information technology 54 20 9 2 2 6 6 84 5 243
2020 Internal audit 78 8 0 0 0 0 15 100 0 13
2020 Evaluation 58 18 13 0 0 4 7 85 0 27
2020 Data sciences 48 26 9 4 3 7 2 81 9 134
2020 Policy 58 21 10 3 3 2 3 83 6 337
2020 Project management 57 25 7 4 2 3 2 86 6 475
2020 Other services to the public 45 30 10 4 4 2 4 80 9 361
2020 None of the above 45 25 13 7 5 4 1 74 13 634
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 43 15 3 2 1 1 79 5 77
2020 Federal regulators 60 22 11 5 1 0 0 83 7 315
2020 Compliance, inspection and enforcement 55 30 10 4 2 0 0 85 5 443
2020 Communications or public affairs 63 20 10 4 1 2 1 85 5 150
2020 Access to information and privacy 61 11 17 5 0 0 5 76 6 18
2020 Security 41 36 13 6 1 3 0 79 8 84
2020 Science and technology 50 28 13 6 3 0 2 79 8 1094
2020 Library services 30 48 9 9 4 0 0 78 13 15
2020 Administration and operations 51 28 13 3 2 1 1 81 6 1051
2020 Human resources 55 22 13 3 6 1 2 79 8 354
2020 Financial management 58 26 8 4 3 1 0 85 7 249
2020 Procurement 53 24 19 2 0 0 1 78 2 64
2020 Real property 61 22 10 4 2 0 0 84 5 172
2020 Materiel management 50 25 12 4 6 0 3 77 10 83
2020 Information management 52 28 13 1 4 1 1 82 5 112
2020 Information technology 53 29 12 3 1 1 2 84 3 243
2020 Internal audit 60 25 15 0 0 0 0 85 0 13
2020 Evaluation 58 27 4 5 3 0 4 88 8 27
2020 Data sciences 55 22 11 5 4 0 3 79 9 134
2020 Policy 62 22 8 4 3 0 1 84 8 337
2020 Project management 61 24 10 2 1 1 0 86 3 476
2020 Other services to the public 33 28 19 8 3 0 9 67 12 362
2020 None of the above 35 26 19 7 4 2 6 67 13 635
2019 Client contact centre 28 42 18 5 1 4 2 75 6 91
2019 Federal regulators 49 30 10 6 1 1 1 82 8 277
2019 Compliance, inspection and enforcement 47 30 13 5 2 0 1 79 8 395
2019 Communications or public affairs 50 25 7 5 5 2 4 81 12 151
2019 Access to information and privacy 57 14 23 7 0 0 0 70 7 14
2019 Security 39 34 12 4 1 3 7 81 5 100
2019 Science and technology 45 29 15 5 3 1 2 76 8 1087
2019 Legal services 24 48 8 0 20 0 0 72 20 15
2019 Administration and operations 49 28 12 4 3 1 3 80 7 936
2019 Human resources 53 29 9 3 2 0 3 85 6 296
2019 Financial management 54 28 11 3 3 0 0 82 6 226
2019 Procurement 39 15 40 4 0 0 2 56 4 41
2019 Real property 55 25 10 3 4 2 1 83 7 166
2019 Materiel management 48 32 15 2 3 0 1 80 5 84
2019 Information management 50 29 10 7 1 1 1 81 9 120
2019 Information technology 50 30 13 3 2 0 2 81 6 239
2019 Internal audit 42 38 15 0 0 0 5 84 0 19
2019 Evaluation 55 27 11 3 3 0 0 82 7 26
2019 Data sciences 47 28 15 5 3 1 1 76 8 132
2019 Policy 63 21 9 4 1 1 0 86 5 313
2019 Project management 53 31 9 4 1 1 2 86 5 373
2019 Other services to the public 35 32 17 4 4 1 8 73 9 461
2019 None of the above 39 28 20 4 3 1 5 71 8 684

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 32 16 11 3 0 0 70 14 77
2020 Federal regulators 51 28 10 7 4 0 0 79 10 314
2020 Compliance, inspection and enforcement 44 32 12 7 5 0 0 77 12 444
2020 Communications or public affairs 51 26 7 13 1 2 0 78 14 149
2020 Access to information and privacy 72 21 7 0 0 0 0 93 0 18
2020 Security 37 30 11 8 14 0 0 67 22 84
2020 Science and technology 37 35 14 8 4 0 0 73 13 1095
2020 Library services 53 17 4 9 17 0 0 70 26 15
2020 Administration and operations 47 29 10 9 4 0 0 77 13 1054
2020 Human resources 51 28 8 6 6 1 0 80 12 354
2020 Financial management 49 28 9 9 4 1 0 78 13 248
2020 Procurement 52 23 12 13 1 0 0 74 14 64
2020 Real property 43 28 15 10 4 0 1 71 14 172
2020 Materiel management 44 29 7 13 6 2 0 74 19 83
2020 Information management 47 25 10 9 4 5 1 76 14 112
2020 Information technology 48 27 14 6 3 1 1 77 9 242
2020 Internal audit 46 32 15 0 7 0 0 78 7 13
2020 Evaluation 59 17 4 10 3 7 0 82 14 27
2020 Data sciences 49 29 6 8 6 0 1 79 15 134
2020 Policy 51 30 9 6 3 0 0 81 10 336
2020 Project management 51 31 8 8 3 0 0 82 10 475
2020 Other services to the public 35 32 14 10 8 1 0 68 18 361
2020 None of the above 33 29 16 12 8 0 1 63 21 636
2019 Client contact centre 32 39 16 7 5 1 0 72 12 91
2019 Federal regulators 39 32 14 9 5 1 0 72 14 278
2019 Compliance, inspection and enforcement 43 31 12 7 6 1 0 75 13 397
2019 Communications or public affairs 42 29 8 10 10 0 0 71 20 151
2019 Access to information and privacy 43 36 8 14 0 0 0 79 14 14
2019 Security 41 34 11 9 5 0 0 75 14 100
2019 Science and technology 36 36 13 9 6 0 0 72 15 1085
2019 Legal services 42 38 6 0 14 0 0 80 14 15
2019 Administration and operations 42 30 13 8 6 1 0 73 14 937
2019 Human resources 49 28 9 9 3 1 1 78 13 293
2019 Financial management 49 31 11 4 6 0 0 79 10 223
2019 Procurement 34 29 28 4 5 0 0 63 9 43
2019 Real property 44 30 11 7 7 1 0 74 14 165
2019 Materiel management 38 36 17 5 5 0 0 73 10 83
2019 Information management 44 30 10 7 9 0 0 74 16 119
2019 Information technology 41 38 9 7 4 0 1 79 11 241
2019 Internal audit 39 50 6 5 0 0 0 89 5 18
2019 Evaluation 52 26 11 11 0 0 0 78 11 26
2019 Data sciences 40 32 14 8 5 0 0 72 13 131
2019 Policy 52 26 11 7 3 1 0 79 10 311
2019 Project management 41 35 10 9 4 0 0 77 13 373
2019 Other services to the public 37 33 13 8 8 0 1 70 17 463
2019 None of the above 39 34 12 9 5 0 1 73 15 686
2018 Client contact centre 26 42 14 8 7 2 1 71 15 101
2018 Federal regulators 45 34 9 8 4 1 1 80 11 293
2018 Compliance, inspection and enforcement 38 36 10 9 6 0 1 75 15 374
2018 Communications or public affairs 37 28 15 11 7 0 2 66 18 151
2018 Access to information and privacy 69 18 9 0 0 5 0 91 0 23
2018 Security 31 43 14 6 6 0 0 73 12 112
2018 Science and technology 32 39 14 10 4 1 0 72 13 1173
2018 Library services 56 34 0 10 0 0 0 90 10 13
2018 Administration and operations 41 32 13 10 4 0 0 73 14 968
2018 Human resources 45 31 11 8 4 0 1 77 12 310
2018 Financial management 41 35 11 7 3 2 1 78 11 230
2018 Procurement 26 39 25 6 4 0 0 65 10 42
2018 Real property 47 33 9 5 4 1 0 81 10 175
2018 Materiel management 41 38 9 8 4 0 0 79 12 70
2018 Information management 42 32 14 9 3 0 0 73 12 127
2018 Information technology 36 39 11 9 3 1 1 77 12 254
2018 Internal audit 50 24 3 3 19 0 0 74 23 29
2018 Evaluation 53 29 9 6 4 0 0 82 9 35
2018 Data sciences 30 43 16 7 4 0 0 73 11 135
2018 Policy 42 37 9 8 4 0 0 79 12 273
2018 Project management 37 39 10 8 5 1 1 77 13 397
2018 Other services to the public 34 36 12 9 7 1 0 71 17 618
2018 None of the above 34 39 12 8 7 1 0 73 15 741
2017 Client contact centre 38 36 18 4 3 0 0 75 8 76
2017 Federal regulators 38 39 9 10 4 0 0 77 14 250
2017 Compliance, inspection and enforcement 34 39 12 10 6 0 0 72 16 364
2017 Communications or public affairs 36 31 14 14 5 0 0 67 19 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 29 33 20 10 9 0 0 62 19 72
2017 Science and technology 37 36 10 11 5 1 0 74 16 1135
2017 Library services 58 21 14 7 0 0 0 79 7 12
2017 Legal services 39 7 14 24 16 0 0 46 40 13
2017 Administration and operations 42 36 10 8 4 1 0 78 12 821
2017 Human resources 41 35 13 7 4 0 0 76 11 249
2017 Financial management 40 35 14 6 5 0 0 75 11 215
2017 Procurement 19 50 13 13 2 2 2 71 15 37
2017 Real property 42 38 9 8 4 0 0 79 12 140
2017 Materiel management 44 30 12 9 5 0 0 74 14 60
2017 Information management 36 34 14 14 2 0 0 70 16 104
2017 Information technology 37 33 13 10 7 0 0 70 17 213
2017 Internal audit 54 26 0 7 13 0 0 80 20 15
2017 Evaluation 35 39 8 0 18 0 0 74 18 24
2017 Data sciences 34 44 10 7 6 0 0 78 13 108
2017 Policy 43 33 8 10 5 1 0 76 16 238
2017 Project management 41 37 10 7 4 1 0 79 11 328
2017 Other services to the public 39 32 11 10 7 0 0 71 17 335
2017 None of the above 33 35 10 13 7 0 2 69 20 631
2014 Client contact centre 21 51 12 10 4 0 1 73 14 100
2014 Federal regulators 37 39 7 11 4 1 0 77 16 308
2014 Compliance, inspection and enforcement 35 34 13 9 8 1 0 70 17 425
2014 Communications or public affairs 47 25 8 16 4 0 0 71 20 120
2014 Access to information and privacy 38 56 6 0 0 0 0 94 0 15
2014 Security 23 42 19 8 9 0 0 65 17 93
2014 Science and technology 31 38 15 10 6 0 0 69 16 1087
2014 Library services 54 14 7 16 0 8 0 75 17 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 35 11 8 4 1 0 76 13 940
2014 Human resources 43 36 9 6 4 2 0 80 11 260
2014 Financial management 45 29 12 9 3 0 1 75 12 200
2014 Procurement 36 44 7 7 6 0 0 80 14 42
2014 Real property 34 36 13 11 6 0 0 71 17 163
2014 Materiel management 25 41 20 9 6 0 0 66 14 74
2014 Information management 35 40 14 6 5 0 0 76 11 123
2014 Information technology 32 36 16 11 5 0 0 68 15 197
2014 Internal audit 11 36 23 19 11 0 0 47 30 17
2014 Evaluation 38 43 11 8 0 0 0 81 8 18
2014 Other services to the public 33 37 14 9 7 0 0 70 16 546
2014 None of the above 33 35 13 10 8 0 0 69 18 847

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 26 14 16 2 1 0 67 18 76
2020 Federal regulators 60 23 8 5 3 1 1 84 8 313
2020 Compliance, inspection and enforcement 53 25 10 6 5 0 1 79 11 443
2020 Communications or public affairs 61 14 12 6 3 3 1 79 9 149
2020 Access to information and privacy 72 21 7 0 0 0 0 93 0 18
2020 Security 51 28 8 6 7 0 0 80 12 83
2020 Science and technology 50 25 13 6 4 1 1 77 10 1094
2020 Library services 48 17 9 17 9 0 0 65 26 15
2020 Administration and operations 54 24 12 4 4 1 1 80 7 1050
2020 Human resources 56 20 9 5 7 3 1 78 12 353
2020 Financial management 55 21 12 4 4 1 1 79 9 250
2020 Procurement 57 14 25 3 0 1 0 72 3 64
2020 Real property 55 19 15 6 2 1 1 76 8 171
2020 Materiel management 56 14 6 9 6 5 4 77 17 83
2020 Information management 51 23 12 3 4 1 6 79 8 112
2020 Information technology 51 26 13 3 4 2 1 80 7 241
2020 Internal audit 53 40 0 7 0 0 0 93 7 13
2020 Evaluation 66 21 5 0 8 0 0 87 8 27
2020 Data sciences 56 21 10 6 5 0 2 79 11 134
2020 Policy 61 19 13 4 3 1 0 80 7 338
2020 Project management 59 22 10 5 2 2 1 83 7 475
2020 Other services to the public 45 30 13 5 6 0 1 75 11 363
2020 None of the above 41 22 19 11 5 1 1 64 16 633

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 40 13 12 1 0 0 75 13 77
2020 Federal regulators 52 29 8 6 4 0 1 82 10 314
2020 Compliance, inspection and enforcement 47 30 8 8 5 1 0 78 14 443
2020 Communications or public affairs 58 22 10 4 5 2 0 81 9 150
2020 Access to information and privacy 72 16 12 0 0 0 0 88 0 18
2020 Security 40 33 9 6 12 1 0 73 18 84
2020 Science and technology 43 34 10 9 4 0 0 78 13 1097
2020 Library services 61 0 30 0 9 0 0 61 9 15
2020 Administration and operations 48 30 11 7 3 0 1 78 11 1054
2020 Human resources 54 27 9 2 7 1 1 82 9 352
2020 Financial management 48 30 8 7 5 0 1 79 13 250
2020 Procurement 48 28 8 13 0 0 2 79 13 64
2020 Real property 48 28 14 6 4 0 0 76 10 172
2020 Materiel management 52 22 13 7 6 0 0 75 13 83
2020 Information management 47 31 13 6 3 0 0 78 9 112
2020 Information technology 50 33 9 4 3 0 1 83 7 241
2020 Internal audit 53 32 7 0 7 0 0 85 7 13
2020 Evaluation 66 22 0 4 8 0 0 88 12 27
2020 Data sciences 51 26 10 8 4 0 0 77 12 134
2020 Policy 53 31 8 5 3 0 0 84 9 335
2020 Project management 51 30 11 7 2 0 0 81 8 473
2020 Other services to the public 36 34 16 9 4 0 0 71 13 362
2020 None of the above 34 30 18 8 8 1 1 65 17 635
2019 Client contact centre 33 42 12 8 4 1 0 76 12 91
2019 Federal regulators 40 35 10 13 2 1 0 75 15 277
2019 Compliance, inspection and enforcement 44 29 10 10 5 1 0 74 16 394
2019 Communications or public affairs 44 31 11 7 6 1 0 76 13 150
2019 Access to information and privacy 72 14 7 7 0 0 0 86 7 14
2019 Security 50 31 13 2 4 0 0 81 7 99
2019 Science and technology 40 33 12 9 4 1 0 74 14 1086
2019 Legal services 26 46 8 6 14 0 0 72 20 15
2019 Administration and operations 44 33 9 8 5 1 0 78 13 933
2019 Human resources 55 30 7 4 4 0 0 85 8 295
2019 Financial management 47 33 10 5 4 1 0 81 9 225
2019 Procurement 43 34 14 6 4 0 0 77 9 43
2019 Real property 49 27 9 9 5 1 0 77 14 165
2019 Materiel management 41 35 13 4 6 0 0 77 10 82
2019 Information management 46 30 9 8 6 1 1 77 14 121
2019 Information technology 47 30 10 11 2 0 0 77 13 241
2019 Internal audit 37 28 20 10 5 0 0 65 15 19
2019 Evaluation 62 26 3 9 0 0 0 88 9 26
2019 Data sciences 47 32 9 7 5 0 0 79 12 132
2019 Policy 56 27 7 7 2 0 0 84 9 310
2019 Project management 44 35 10 6 5 0 0 79 12 369
2019 Other services to the public 38 35 11 8 7 0 0 73 15 457
2019 None of the above 40 35 11 7 6 0 1 75 13 681
2018 Client contact centre 32 40 17 6 4 0 0 73 10 101
2018 Federal regulators 46 35 6 7 5 1 0 82 12 293
2018 Compliance, inspection and enforcement 39 32 11 11 7 0 0 71 18 373
2018 Communications or public affairs 40 31 8 12 6 1 1 73 18 151
2018 Access to information and privacy 65 22 4 4 0 5 0 91 5 23
2018 Security 41 34 14 8 3 1 0 75 11 111
2018 Science and technology 38 38 12 7 4 1 0 77 11 1168
2018 Library services 55 45 0 0 0 0 0 100 0 13
2018 Administration and operations 44 30 11 7 5 1 1 76 13 963
2018 Human resources 49 30 6 9 3 1 1 81 12 310
2018 Financial management 46 33 9 8 3 1 0 80 11 230
2018 Procurement 33 44 12 11 0 0 0 77 11 42
2018 Real property 47 32 7 6 7 1 0 80 13 175
2018 Materiel management 53 22 6 12 6 1 0 76 18 70
2018 Information management 48 28 9 10 4 0 0 76 14 127
2018 Information technology 41 35 11 9 2 1 1 78 11 252
2018 Internal audit 57 14 11 4 13 0 0 72 17 27
2018 Evaluation 61 30 5 4 0 0 0 91 4 35
2018 Data sciences 38 39 11 7 3 0 1 77 11 135
2018 Policy 46 34 9 7 4 0 0 80 10 272
2018 Project management 43 36 7 8 5 0 1 80 13 395
2018 Other services to the public 32 36 14 10 7 1 0 69 17 619
2018 None of the above 37 36 13 8 6 1 1 73 14 740
2017 Client contact centre 41 32 20 2 6 0 0 72 8 75
2017 Federal regulators 43 34 11 7 5 0 0 77 12 250
2017 Compliance, inspection and enforcement 32 38 11 6 12 0 0 71 18 363
2017 Communications or public affairs 43 29 12 10 5 0 0 73 15 148
2017 Access to information and privacy 68 15 17 0 0 0 0 83 0 20
2017 Security 44 22 19 10 4 0 0 67 14 72
2017 Science and technology 42 31 10 9 6 1 0 74 16 1134
2017 Library services 63 28 0 9 0 0 0 91 9 12
2017 Legal services 38 7 15 23 17 0 0 45 39 13
2017 Administration and operations 45 31 10 9 4 0 0 76 13 820
2017 Human resources 42 34 11 7 4 0 1 77 12 249
2017 Financial management 44 35 9 6 5 0 0 79 11 214
2017 Procurement 21 61 9 6 4 0 0 82 9 37
2017 Real property 46 29 10 11 4 0 0 75 15 140
2017 Materiel management 48 39 5 2 5 0 0 87 8 60
2017 Information management 39 30 13 11 3 3 1 72 14 105
2017 Information technology 43 33 10 8 5 1 0 77 13 213
2017 Internal audit 54 40 0 0 7 0 0 93 7 15
2017 Evaluation 56 18 4 5 18 0 0 73 23 24
2017 Data sciences 45 33 7 12 3 0 0 77 16 108
2017 Policy 47 32 8 7 5 1 0 80 12 238
2017 Project management 47 31 10 6 5 1 0 79 11 328
2017 Other services to the public 45 27 10 9 7 0 1 73 16 335
2017 None of the above 34 32 13 13 7 0 0 67 20 630
2014 Client contact centre 27 49 12 9 3 0 0 76 12 101
2014 Federal regulators 41 36 6 12 5 0 0 77 17 308
2014 Compliance, inspection and enforcement 37 34 11 9 9 0 0 71 18 425
2014 Communications or public affairs 49 25 12 10 4 0 0 75 14 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 27 45 17 6 4 0 0 73 10 93
2014 Science and technology 33 38 9 13 5 0 0 72 19 1087
2014 Library services 29 38 7 17 0 0 9 73 19 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 34 11 9 5 1 0 76 14 940
2014 Human resources 49 28 12 7 3 1 0 78 10 260
2014 Financial management 42 33 11 11 2 0 1 76 13 200
2014 Procurement 32 47 5 12 5 0 0 79 17 41
2014 Real property 38 32 13 12 5 0 0 71 17 163
2014 Materiel management 36 36 8 13 6 0 0 72 20 74
2014 Information management 38 33 16 6 6 0 0 71 13 123
2014 Information technology 40 34 12 8 5 0 0 75 13 197
2014 Internal audit 18 46 12 13 11 0 0 64 24 17
2014 Evaluation 48 42 10 0 0 0 0 90 0 18
2014 Other services to the public 34 39 12 8 6 0 0 74 15 547
2014 None of the above 33 36 13 10 7 1 0 71 17 847

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 28 72 77
2020 Federal regulators 45 55 315
2020 Compliance, inspection and enforcement 46 54 445
2020 Communications or public affairs 31 69 150
2020 Access to information and privacy 56 44 18
2020 Security 34 66 85
2020 Science and technology 41 59 1096
2020 Library services 26 74 15
2020 Administration and operations 35 65 1054
2020 Human resources 41 59 354
2020 Financial management 43 57 249
2020 Procurement 31 69 64
2020 Real property 46 54 172
2020 Materiel management 31 69 83
2020 Information management 47 53 112
2020 Information technology 37 63 245
2020 Internal audit 37 63 13
2020 Evaluation 55 45 27
2020 Data sciences 43 57 134
2020 Policy 41 59 338
2020 Project management 44 56 476
2020 Other services to the public 11 89 360
2020 None of the above 19 81 635

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 18 14 3 4 3 26 71 10 76
2020 Federal regulators 62 16 5 1 2 2 13 91 3 314
2020 Compliance, inspection and enforcement 48 22 10 5 3 3 10 80 9 446
2020 Communications or public affairs 47 23 3 3 3 3 18 89 6 149
2020 Access to information and privacy 56 28 0 5 0 0 11 94 6 18
2020 Security 40 15 8 5 0 0 32 81 8 85
2020 Science and technology 57 17 9 2 2 3 10 85 5 1098
2020 Library services 18 26 14 4 0 4 34 71 7 15
2020 Administration and operations 54 13 10 2 4 3 15 81 7 1054
2020 Human resources 60 14 7 2 2 3 11 87 5 356
2020 Financial management 60 23 7 2 1 2 6 90 2 249
2020 Procurement 54 15 4 0 0 5 22 95 0 64
2020 Real property 64 15 7 4 1 1 8 87 5 172
2020 Materiel management 54 13 6 6 2 1 18 82 10 83
2020 Information management 62 16 6 1 5 2 8 87 6 112
2020 Information technology 55 18 8 3 1 5 10 86 4 245
2020 Internal audit 78 15 0 0 0 0 7 100 0 13
2020 Evaluation 68 12 8 0 0 7 4 91 0 27
2020 Data sciences 61 17 6 1 1 6 7 91 3 133
2020 Policy 58 18 7 2 1 5 10 88 4 337
2020 Project management 63 18 6 2 0 2 8 91 2 475
2020 Other services to the public 15 10 15 2 12 2 44 45 26 363
2020 None of the above 25 10 10 4 9 6 36 60 23 634

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 19 14 4 8 0 1 74 12 77
2020 Federal regulators 62 22 7 5 4 0 0 84 9 315
2020 Compliance, inspection and enforcement 52 29 8 6 4 0 0 81 11 446
2020 Communications or public affairs 58 23 6 8 3 0 2 82 12 150
2020 Access to information and privacy 61 32 0 7 0 0 0 93 7 18
2020 Security 43 30 9 4 13 0 0 74 18 85
2020 Science and technology 51 28 10 8 2 0 0 80 10 1097
2020 Library services 53 9 34 0 4 0 0 61 4 15
2020 Administration and operations 59 26 8 3 4 0 0 85 7 1050
2020 Human resources 66 19 7 3 4 1 0 85 8 356
2020 Financial management 63 22 5 5 5 0 0 85 10 250
2020 Procurement 65 12 16 5 1 0 1 78 7 64
2020 Real property 57 25 10 7 2 0 0 82 9 171
2020 Materiel management 51 29 3 10 7 0 0 80 17 83
2020 Information management 55 22 8 6 9 0 0 77 15 111
2020 Information technology 57 29 8 3 3 0 0 86 6 245
2020 Internal audit 60 25 7 7 0 0 0 85 7 13
2020 Evaluation 65 22 4 5 5 0 0 87 10 27
2020 Data sciences 60 25 2 8 3 1 0 86 12 134
2020 Policy 60 24 6 5 3 0 1 85 9 337
2020 Project management 62 27 5 3 2 0 0 90 5 474
2020 Other services to the public 39 34 12 7 4 1 3 76 12 362
2020 None of the above 38 26 17 8 6 1 4 67 15 635
2019 Client contact centre 38 33 11 13 3 1 0 72 16 92
2019 Federal regulators 45 34 8 7 6 0 0 80 13 278
2019 Compliance, inspection and enforcement 48 28 12 7 5 0 0 76 12 396
2019 Communications or public affairs 52 22 7 11 7 0 0 74 18 150
2019 Access to information and privacy 51 36 0 7 7 0 0 86 14 14
2019 Security 47 38 11 1 3 0 0 86 4 99
2019 Science and technology 48 30 10 6 5 1 0 79 11 1089
2019 Legal services 40 40 6 0 14 0 0 80 14 15
2019 Administration and operations 53 26 10 6 4 0 0 80 10 937
2019 Human resources 63 24 6 5 2 0 0 87 7 295
2019 Financial management 56 29 5 5 4 0 0 85 9 225
2019 Procurement 50 24 21 0 6 0 0 74 6 42
2019 Real property 57 25 6 6 6 0 0 82 12 166
2019 Materiel management 47 33 9 7 4 0 0 80 10 84
2019 Information management 58 25 6 8 3 1 0 84 11 120
2019 Information technology 51 31 9 4 5 0 0 82 9 241
2019 Internal audit 42 37 11 5 5 0 0 79 10 19
2019 Evaluation 59 28 4 9 0 0 0 87 9 26
2019 Data sciences 51 31 7 9 3 0 0 81 12 132
2019 Policy 57 25 8 7 3 0 0 82 10 312
2019 Project management 50 31 10 5 4 0 0 81 9 372
2019 Other services to the public 44 32 14 5 6 0 0 76 11 461
2019 None of the above 47 28 15 6 4 0 0 76 10 685
2018 Client contact centre 33 34 13 11 7 2 0 68 19 101
2018 Federal regulators 50 33 6 6 4 1 0 83 11 293
2018 Compliance, inspection and enforcement 50 26 9 7 7 0 0 77 14 372
2018 Communications or public affairs 44 25 15 10 5 0 0 69 16 151
2018 Access to information and privacy 78 9 9 0 0 5 0 91 0 23
2018 Security 43 35 10 8 3 0 0 79 11 112
2018 Science and technology 44 33 11 8 4 0 0 78 12 1173
2018 Library services 61 29 0 10 0 0 0 90 10 13
2018 Administration and operations 52 27 11 6 5 0 0 79 10 967
2018 Human resources 57 23 9 7 4 0 0 80 11 312
2018 Financial management 51 29 10 5 4 1 0 81 9 229
2018 Procurement 37 37 14 11 2 0 0 74 12 42
2018 Real property 54 27 8 5 4 2 0 83 9 175
2018 Materiel management 53 27 8 7 6 0 0 79 13 70
2018 Information management 48 26 13 6 6 0 0 74 12 127
2018 Information technology 49 28 11 7 4 0 1 78 11 256
2018 Internal audit 53 10 14 13 10 0 0 64 23 29
2018 Evaluation 53 35 8 4 0 0 0 88 4 35
2018 Data sciences 48 27 15 8 3 0 0 75 11 135
2018 Policy 52 30 9 7 2 0 0 82 9 273
2018 Project management 52 28 8 7 4 0 0 81 11 398
2018 Other services to the public 43 32 12 7 5 1 0 76 12 618
2018 None of the above 41 32 11 9 6 1 1 74 15 740
2017 Client contact centre 41 38 15 1 5 0 0 79 6 76
2017 Federal regulators 49 31 8 7 5 0 0 80 12 250
2017 Compliance, inspection and enforcement 43 29 10 6 13 0 0 72 18 364
2017 Communications or public affairs 42 28 13 8 9 0 0 70 17 150
2017 Access to information and privacy 68 16 17 0 0 0 0 83 0 20
2017 Security 35 44 6 9 6 0 0 79 15 72
2017 Science and technology 50 29 7 8 5 1 0 80 13 1130
2017 Library services 72 28 0 0 0 0 0 100 0 12
2017 Legal services 46 15 7 8 24 0 0 61 32 13
2017 Administration and operations 54 28 9 6 3 0 0 82 9 815
2017 Human resources 56 27 9 5 3 0 0 83 8 249
2017 Financial management 55 24 10 5 5 0 1 80 10 214
2017 Procurement 19 30 45 4 2 0 0 49 6 37
2017 Real property 56 23 12 6 4 0 0 78 10 140
2017 Materiel management 63 20 2 9 6 0 0 83 15 60
2017 Information management 46 22 11 12 6 1 1 70 18 105
2017 Information technology 48 25 10 9 7 1 0 73 16 214
2017 Internal audit 67 20 0 0 13 0 0 87 13 15
2017 Evaluation 56 21 0 5 18 0 0 77 23 24
2017 Data sciences 46 33 6 9 4 1 0 80 13 107
2017 Policy 58 24 5 8 5 0 0 82 13 238
2017 Project management 55 27 7 5 4 0 1 84 9 328
2017 Other services to the public 47 24 13 8 7 0 0 71 15 336
2017 None of the above 42 25 14 11 7 0 1 68 18 630
2014 Client contact centre 27 43 20 8 3 0 0 69 11 100
2014 Federal regulators 51 29 6 7 5 0 0 81 13 307
2014 Compliance, inspection and enforcement 40 31 10 9 9 0 0 72 18 425
2014 Communications or public affairs 51 29 9 7 5 0 0 80 11 120
2014 Access to information and privacy 32 49 6 13 0 0 0 81 13 15
2014 Security 31 38 20 7 4 0 0 69 11 92
2014 Science and technology 44 32 10 6 6 0 0 77 13 1084
2014 Library services 54 0 14 31 0 0 0 54 31 12
2014 Legal services 55 0 0 18 28 0 0 55 45 10
2014 Administration and operations 51 31 10 5 3 0 0 82 8 939
2014 Human resources 57 28 6 2 6 0 0 85 8 260
2014 Financial management 55 26 11 5 3 0 0 81 8 200
2014 Procurement 48 34 2 9 4 3 0 84 13 42
2014 Real property 47 31 11 7 5 0 0 78 12 163
2014 Materiel management 40 29 14 11 6 0 0 68 18 74
2014 Information management 54 27 8 6 5 0 0 81 11 123
2014 Information technology 45 27 15 7 5 0 0 73 12 197
2014 Internal audit 35 29 13 12 11 0 0 64 23 17
2014 Evaluation 60 32 0 8 0 0 0 92 8 18
2014 Other services to the public 42 34 12 6 5 1 1 76 12 546
2014 None of the above 39 34 12 8 6 1 1 74 14 847
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 36 12 3 4 17 0 77 9 76
2020 Federal regulators 40 29 9 9 9 5 0 72 19 314
2020 Compliance, inspection and enforcement 26 31 15 11 13 3 0 59 25 446
2020 Communications or public affairs 45 29 12 7 3 2 2 77 10 149
2020 Access to information and privacy 51 21 11 12 0 0 5 76 13 18
2020 Security 41 21 13 11 10 3 2 65 21 85
2020 Science and technology 32 30 17 7 5 10 0 68 13 1097
2020 Library services 40 21 17 0 0 21 0 78 0 15
2020 Administration and operations 41 34 13 4 3 5 0 78 8 1052
2020 Human resources 47 32 9 5 4 2 0 81 9 356
2020 Financial management 40 30 15 5 4 6 0 74 10 250
2020 Procurement 38 27 24 7 3 1 0 66 9 64
2020 Real property 37 40 8 6 2 7 0 83 8 172
2020 Materiel management 33 30 19 12 4 2 0 64 16 83
2020 Information management 36 26 20 3 3 12 1 71 7 112
2020 Information technology 33 29 16 7 5 10 0 69 13 244
2020 Internal audit 56 15 15 7 0 7 0 76 8 13
2020 Evaluation 54 26 0 5 5 11 0 89 11 27
2020 Data sciences 32 31 10 12 4 11 0 70 19 134
2020 Policy 44 32 13 5 3 3 0 79 8 338
2020 Project management 43 35 9 7 3 4 0 81 10 476
2020 Other services to the public 24 31 23 9 9 4 1 57 19 363
2020 None of the above 25 29 16 13 8 8 1 59 23 636
2019 Client contact centre 20 34 23 9 7 5 2 59 17 92
2019 Federal regulators 26 38 12 11 9 5 0 67 21 277
2019 Compliance, inspection and enforcement 28 29 15 15 10 3 0 59 26 397
2019 Communications or public affairs 28 38 15 8 7 4 0 68 16 151
2019 Access to information and privacy 43 36 7 7 0 7 0 85 7 14
2019 Security 30 24 16 13 6 10 1 60 21 100
2019 Science and technology 26 33 16 9 6 9 0 65 17 1087
2019 Legal services 25 26 16 13 13 7 0 55 28 15
2019 Administration and operations 35 34 13 8 5 3 0 72 14 934
2019 Human resources 37 36 11 7 4 6 0 78 11 295
2019 Financial management 28 37 16 8 6 6 0 69 14 225
2019 Procurement 45 30 10 6 9 0 0 75 15 43
2019 Real property 35 40 13 6 1 4 0 79 8 166
2019 Materiel management 33 31 12 13 4 7 0 68 18 84
2019 Information management 30 29 19 11 3 8 1 64 15 120
2019 Information technology 23 32 20 7 8 8 1 61 17 242
2019 Internal audit 42 26 22 0 5 5 0 71 5 19
2019 Evaluation 60 20 12 8 0 0 0 80 8 26
2019 Data sciences 34 30 17 6 4 8 1 70 11 132
2019 Policy 37 38 11 6 4 4 0 78 11 313
2019 Project management 33 37 16 7 5 3 0 72 12 373
2019 Other services to the public 26 30 19 14 8 4 0 58 22 459
2019 None of the above 25 34 17 10 7 6 0 63 19 683
2018 Client contact centre 12 43 23 8 8 7 0 59 16 101
2018 Federal regulators 29 32 14 9 9 7 0 65 20 296
2018 Compliance, inspection and enforcement 25 31 18 10 12 4 0 58 23 373
2018 Communications or public affairs 32 34 15 4 11 4 0 68 16 152
2018 Access to information and privacy 43 22 13 4 0 18 0 79 5 23
2018 Security 21 27 25 15 8 4 0 49 25 113
2018 Science and technology 24 34 19 9 5 9 0 63 16 1181
2018 Library services 61 4 25 0 0 10 0 72 0 13
2018 Administration and operations 38 31 13 9 5 3 0 71 15 974
2018 Human resources 36 34 15 8 3 4 0 73 11 315
2018 Financial management 23 37 15 12 8 4 0 63 21 230
2018 Procurement 23 43 20 6 6 2 0 67 13 42
2018 Real property 35 33 16 7 5 5 0 71 12 178
2018 Materiel management 35 24 15 10 10 7 0 63 21 70
2018 Information management 34 34 16 7 2 6 0 72 10 127
2018 Information technology 21 34 15 12 7 11 0 62 21 257
2018 Internal audit 38 46 9 7 0 0 0 84 7 29
2018 Evaluation 52 36 5 0 4 3 0 91 4 35
2018 Data sciences 21 41 15 7 6 10 0 70 14 136
2018 Policy 37 38 11 5 4 5 0 79 9 274
2018 Project management 37 32 15 6 6 4 0 71 13 397
2018 Other services to the public 22 34 20 10 10 4 0 58 21 621
2018 None of the above 24 32 21 10 7 6 0 60 18 745
2017 Client contact centre 27 30 24 9 7 4 0 59 16 76
2017 Federal regulators 23 38 13 10 12 5 0 64 23 250
2017 Compliance, inspection and enforcement 26 30 15 11 13 3 0 58 26 363
2017 Communications or public affairs 32 32 16 8 4 7 0 69 13 150
2017 Access to information and privacy 34 34 15 12 0 5 0 72 12 20
2017 Security 30 44 7 11 5 3 0 77 16 72
2017 Science and technology 27 33 16 10 6 8 0 65 18 1133
2017 Library services 26 35 16 0 0 14 9 80 0 12
2017 Legal services 29 25 24 23 0 0 0 54 23 13
2017 Administration and operations 32 36 13 12 4 3 0 70 17 820
2017 Human resources 32 39 11 10 4 4 0 75 14 249
2017 Financial management 24 34 19 9 8 5 0 62 18 214
2017 Procurement 19 46 18 11 5 0 0 66 16 37
2017 Real property 34 36 13 5 9 3 0 71 15 140
2017 Materiel management 28 37 8 13 6 7 0 71 21 60
2017 Information management 29 25 14 12 6 14 0 63 21 104
2017 Information technology 22 26 16 13 14 10 0 53 29 213
2017 Internal audit 28 26 13 20 7 7 0 58 28 15
2017 Evaluation 28 72 0 0 0 0 0 100 0 24
2017 Data sciences 25 35 18 11 5 7 0 64 17 107
2017 Policy 39 32 11 7 3 7 0 77 11 238
2017 Project management 32 39 13 7 3 6 1 76 10 328
2017 Other services to the public 27 28 16 14 10 4 0 57 26 334
2017 None of the above 21 33 18 13 9 5 0 58 24 630
2014 Client contact centre 7 36 31 12 6 7 1 46 20 101
2014 Federal regulators 26 24 19 12 11 8 0 54 25 307
2014 Compliance, inspection and enforcement 15 30 21 14 15 5 0 47 31 425
2014 Communications or public affairs 26 29 20 10 9 5 0 59 20 120
2014 Access to information and privacy 19 62 13 0 0 6 0 87 0 15
2014 Security 19 18 25 17 17 4 0 39 35 93
2014 Science and technology 21 28 23 11 6 10 0 55 20 1086
2014 Library services 34 0 16 8 0 42 0 59 14 12
2014 Legal services 47 35 10 0 8 0 0 82 8 10
2014 Administration and operations 24 35 16 11 8 5 0 63 20 942
2014 Human resources 23 39 20 9 6 4 0 64 16 260
2014 Financial management 27 35 15 9 10 4 0 64 20 200
2014 Procurement 29 35 11 15 5 6 0 68 20 42
2014 Real property 24 30 15 19 6 7 0 58 26 163
2014 Materiel management 18 33 17 16 9 7 0 55 27 74
2014 Information management 24 33 19 8 3 11 1 65 13 123
2014 Information technology 12 32 22 10 9 15 0 51 23 197
2014 Internal audit 6 40 23 11 13 6 0 49 26 17
2014 Evaluation 22 27 22 8 0 22 0 62 10 18
2014 Other services to the public 18 30 24 13 9 5 1 52 23 543
2014 None of the above 22 29 19 13 9 8 0 55 24 844

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 20 11 3 0 0 66 14 77
2020 Federal regulators 29 39 14 7 10 1 0 69 17 313
2020 Compliance, inspection and enforcement 21 30 15 16 18 0 0 52 33 444
2020 Communications or public affairs 41 33 11 9 3 1 2 76 12 148
2020 Access to information and privacy 51 27 16 7 0 0 0 77 7 18
2020 Security 29 26 15 14 15 2 0 56 30 85
2020 Science and technology 25 32 19 13 8 2 0 58 22 1091
2020 Library services 32 43 17 9 0 0 0 74 9 15
2020 Administration and operations 38 36 13 9 3 1 0 75 12 1050
2020 Human resources 46 33 11 4 5 1 0 80 10 354
2020 Financial management 36 31 17 11 4 1 0 67 15 249
2020 Procurement 37 31 8 22 3 0 0 67 24 64
2020 Real property 39 36 11 9 2 3 0 78 11 172
2020 Materiel management 30 36 20 5 8 1 0 66 13 81
2020 Information management 37 35 15 7 6 0 0 72 13 111
2020 Information technology 27 31 18 13 9 2 0 59 22 243
2020 Internal audit 56 37 0 0 0 7 0 100 0 13
2020 Evaluation 53 26 16 0 5 0 0 79 5 27
2020 Data sciences 27 38 12 10 10 3 0 66 21 134
2020 Policy 40 32 15 8 3 2 0 73 12 336
2020 Project management 39 37 12 8 3 2 0 77 11 474
2020 Other services to the public 20 29 18 17 15 1 0 49 32 361
2020 None of the above 23 25 19 18 12 2 0 49 31 635
2019 Client contact centre 19 32 23 16 9 0 1 52 25 91
2019 Federal regulators 17 37 15 17 11 3 0 55 29 276
2019 Compliance, inspection and enforcement 24 26 20 15 14 0 0 51 29 397
2019 Communications or public affairs 27 36 14 13 10 0 0 63 23 150
2019 Access to information and privacy 37 43 0 14 0 7 0 85 15 14
2019 Security 31 23 12 14 13 6 0 57 30 100
2019 Science and technology 20 32 18 16 10 4 1 54 27 1083
2019 Legal services 12 41 14 13 13 8 0 57 28 15
2019 Administration and operations 32 34 16 11 5 1 0 68 17 935
2019 Human resources 34 39 13 8 4 2 0 75 12 295
2019 Financial management 29 38 13 12 5 2 0 69 18 225
2019 Procurement 37 34 14 9 5 0 0 71 15 43
2019 Real property 34 37 13 12 2 2 0 73 14 166
2019 Materiel management 30 30 19 16 3 2 0 61 19 84
2019 Information management 26 35 16 13 7 1 0 62 21 121
2019 Information technology 20 32 16 15 13 3 1 54 29 241
2019 Internal audit 52 25 17 0 5 0 0 78 5 19
2019 Evaluation 52 25 16 3 0 5 0 80 3 26
2019 Data sciences 27 29 21 12 7 4 1 58 19 132
2019 Policy 37 38 13 5 5 2 0 76 10 310
2019 Project management 31 37 16 11 5 0 0 68 16 371
2019 Other services to the public 21 31 17 18 11 2 0 53 30 458
2019 None of the above 26 29 18 15 10 2 0 56 26 684
2018 Client contact centre 13 29 23 21 9 5 0 44 31 101
2018 Federal regulators 24 33 13 17 12 1 0 57 29 297
2018 Compliance, inspection and enforcement 15 32 15 19 16 2 0 49 36 371
2018 Communications or public affairs 27 35 17 7 11 3 0 64 18 152
2018 Access to information and privacy 39 31 13 4 0 13 0 80 5 23
2018 Security 18 26 19 22 13 3 0 45 36 112
2018 Science and technology 18 33 21 17 9 3 0 52 26 1181
2018 Library services 46 34 15 4 0 0 0 81 4 13
2018 Administration and operations 34 32 16 11 7 1 0 67 17 970
2018 Human resources 34 34 18 9 3 2 0 69 12 318
2018 Financial management 24 33 15 15 12 1 0 57 28 230
2018 Procurement 19 39 24 16 0 2 0 59 16 42
2018 Real property 35 36 14 6 6 2 0 73 12 178
2018 Materiel management 32 27 14 17 9 1 0 60 26 70
2018 Information management 27 32 23 11 6 1 0 60 17 126
2018 Information technology 17 33 20 15 11 4 0 52 27 257
2018 Internal audit 28 49 9 10 3 0 0 77 14 29
2018 Evaluation 47 41 5 6 0 0 0 88 6 35
2018 Data sciences 18 42 19 13 5 3 0 62 19 136
2018 Policy 34 38 13 9 5 1 0 72 15 275
2018 Project management 30 36 16 10 7 0 0 66 17 396
2018 Other services to the public 20 28 19 16 15 2 0 49 32 620
2018 None of the above 22 32 20 12 12 3 0 55 24 742
2017 Client contact centre 20 38 16 13 13 1 0 58 26 76
2017 Federal regulators 16 40 15 14 13 2 0 57 28 250
2017 Compliance, inspection and enforcement 21 27 18 16 17 1 0 48 33 364
2017 Communications or public affairs 27 32 18 13 4 5 0 63 18 150
2017 Access to information and privacy 30 44 15 12 0 0 0 73 12 20
2017 Security 41 36 6 7 10 1 0 77 16 72
2017 Science and technology 21 34 18 13 11 3 0 57 25 1132
2017 Library services 35 21 28 16 0 0 0 56 16 12
2017 Legal services 29 31 7 25 8 0 0 60 33 13
2017 Administration and operations 30 32 16 12 10 1 0 62 22 820
2017 Human resources 28 43 14 9 4 2 0 73 13 249
2017 Financial management 28 34 18 10 8 2 0 63 18 214
2017 Procurement 17 48 18 7 9 0 0 66 16 37
2017 Real property 33 38 13 9 6 1 0 72 15 140
2017 Materiel management 39 21 15 15 10 0 0 60 24 60
2017 Information management 23 30 22 12 11 2 0 54 23 104
2017 Information technology 16 29 15 19 19 2 0 46 39 214
2017 Internal audit 20 34 13 20 7 7 0 58 28 15
2017 Evaluation 38 25 37 0 0 0 0 63 0 24
2017 Data sciences 21 32 19 17 8 3 0 54 26 108
2017 Policy 33 39 13 9 4 2 0 74 13 238
2017 Project management 29 39 15 12 3 1 1 69 16 328
2017 Other services to the public 21 28 13 22 15 1 0 49 38 336
2017 None of the above 19 28 17 20 12 3 0 49 33 630
2014 Client contact centre 7 29 37 9 15 2 1 36 25 101
2014 Federal regulators 18 27 17 20 16 2 0 47 36 308
2014 Compliance, inspection and enforcement 12 23 21 20 22 1 0 36 43 425
2014 Communications or public affairs 19 31 22 11 15 1 0 51 27 120
2014 Access to information and privacy 19 48 27 0 0 6 0 71 0 15
2014 Security 14 14 31 18 21 2 0 29 40 93
2014 Science and technology 13 27 23 21 14 3 0 40 36 1085
2014 Library services 36 17 17 14 8 7 0 57 25 12
2014 Legal services 23 49 19 8 0 0 0 73 8 10
2014 Administration and operations 22 32 19 15 11 2 0 54 26 942
2014 Human resources 19 37 22 15 6 1 0 57 21 259
2014 Financial management 21 34 15 16 12 1 0 57 28 200
2014 Procurement 21 31 21 17 7 3 0 54 24 42
2014 Real property 20 30 19 23 6 1 0 51 30 162
2014 Materiel management 14 30 19 24 12 1 0 44 37 74
2014 Information management 21 36 16 18 4 5 0 60 24 123
2014 Information technology 8 28 22 18 20 4 0 38 39 197
2014 Internal audit 6 29 35 17 13 0 0 35 30 17
2014 Evaluation 22 29 22 17 0 10 0 56 19 18
2014 Other services to the public 16 28 24 16 15 2 0 44 31 541
2014 None of the above 17 29 18 16 17 3 0 48 34 844

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 29 28 15 4 2 0 52 20 77
2020 Federal regulators 18 34 19 17 10 2 0 53 28 314
2020 Compliance, inspection and enforcement 10 29 20 18 21 2 0 40 39 446
2020 Communications or public affairs 30 39 13 8 7 1 2 71 16 149
2020 Access to information and privacy 45 27 21 0 7 0 0 72 7 18
2020 Security 27 26 14 14 16 2 0 54 31 83
2020 Science and technology 15 29 19 22 9 6 0 47 33 1093
2020 Library services 18 44 9 17 0 13 0 71 20 15
2020 Administration and operations 27 36 16 13 5 3 0 65 18 1050
2020 Human resources 33 37 14 6 6 3 0 72 13 355
2020 Financial management 26 34 18 9 8 6 0 63 17 249
2020 Procurement 31 32 12 19 5 1 0 63 25 64
2020 Real property 27 40 15 11 3 4 1 70 15 171
2020 Materiel management 22 31 14 23 8 2 0 54 31 83
2020 Information management 21 38 19 10 8 4 0 62 18 112
2020 Information technology 20 28 20 16 10 6 0 51 28 243
2020 Internal audit 56 15 15 7 0 7 0 77 8 13
2020 Evaluation 39 30 18 5 5 4 0 71 10 27
2020 Data sciences 20 33 12 17 7 11 0 60 27 133
2020 Policy 28 34 18 13 5 3 0 64 18 336
2020 Project management 26 36 18 13 4 3 0 64 18 474
2020 Other services to the public 14 25 15 23 20 2 0 40 45 362
2020 None of the above 15 25 18 23 16 3 0 42 40 635
2019 Client contact centre 12 24 32 18 8 4 2 39 27 92
2019 Federal regulators 10 36 15 21 15 2 0 47 38 277
2019 Compliance, inspection and enforcement 12 28 18 21 19 1 0 41 41 394
2019 Communications or public affairs 19 32 18 20 11 0 0 51 31 151
2019 Access to information and privacy 22 57 0 14 0 7 0 85 15 14
2019 Security 26 18 19 11 17 9 0 48 30 100
2019 Science and technology 12 28 20 21 13 6 1 42 36 1086
2019 Legal services 14 26 40 6 14 0 0 40 20 15
2019 Administration and operations 22 33 18 17 7 3 0 57 24 932
2019 Human resources 24 38 17 11 4 5 0 66 16 294
2019 Financial management 21 36 15 18 5 3 0 60 24 222
2019 Procurement 23 42 19 10 6 0 0 66 15 43
2019 Real property 25 37 20 13 2 3 0 64 15 166
2019 Materiel management 23 22 31 13 8 3 0 47 22 84
2019 Information management 21 33 19 15 7 6 0 57 23 119
2019 Information technology 13 29 22 16 14 6 1 45 32 242
2019 Internal audit 32 20 26 12 5 5 0 55 18 19
2019 Evaluation 37 37 12 7 0 7 0 80 7 26
2019 Data sciences 21 29 22 11 12 5 1 53 24 131
2019 Policy 23 42 16 13 4 3 0 66 17 313
2019 Project management 22 29 23 16 8 2 0 52 25 368
2019 Other services to the public 16 27 22 19 15 1 0 43 35 459
2019 None of the above 18 26 20 20 13 3 0 45 34 683
2018 Client contact centre 7 31 21 22 14 6 0 40 38 100
2018 Federal regulators 15 28 16 24 14 3 0 44 39 297
2018 Compliance, inspection and enforcement 11 23 20 21 22 3 0 35 44 373
2018 Communications or public affairs 15 38 19 15 9 4 0 55 25 152
2018 Access to information and privacy 34 31 13 4 0 18 0 79 5 23
2018 Security 14 20 23 24 13 5 0 36 39 111
2018 Science and technology 10 27 23 21 12 6 0 40 35 1177
2018 Library services 56 19 10 10 0 5 0 79 10 13
2018 Administration and operations 23 31 19 17 7 3 0 56 25 970
2018 Human resources 24 34 20 13 5 4 0 60 19 317
2018 Financial management 16 30 18 20 11 4 0 48 33 229
2018 Procurement 16 34 22 14 8 6 0 53 24 42
2018 Real property 25 34 17 11 7 5 0 63 20 177
2018 Materiel management 24 26 15 19 11 4 0 52 32 70
2018 Information management 19 35 20 14 5 6 0 58 20 126
2018 Information technology 11 30 27 11 14 7 0 44 27 256
2018 Internal audit 15 52 9 14 3 7 0 72 18 29
2018 Evaluation 35 42 17 6 0 0 0 77 6 35
2018 Data sciences 12 27 25 21 6 9 0 43 29 136
2018 Policy 20 35 17 17 7 4 0 57 25 272
2018 Project management 17 36 19 17 8 2 0 54 26 395
2018 Other services to the public 13 26 19 19 20 3 0 40 41 621
2018 None of the above 15 30 21 17 14 3 0 47 31 743
2017 Client contact centre 12 26 31 11 15 5 0 40 27 76
2017 Federal regulators 11 32 18 18 16 4 0 45 36 250
2017 Compliance, inspection and enforcement 13 21 24 18 21 3 0 35 40 363
2017 Communications or public affairs 17 33 25 13 7 6 0 53 21 150
2017 Access to information and privacy 30 39 15 12 0 5 0 72 12 20
2017 Security 23 34 22 7 10 3 0 60 18 72
2017 Science and technology 13 27 21 21 11 6 0 44 34 1134
2017 Library services 7 40 21 17 0 14 0 55 20 12
2017 Legal services 22 38 15 7 18 0 0 60 25 13
2017 Administration and operations 21 33 16 16 11 3 0 56 28 820
2017 Human resources 22 38 16 15 5 5 0 62 21 249
2017 Financial management 19 37 14 18 10 2 0 57 28 214
2017 Procurement 14 43 18 13 9 4 0 59 23 37
2017 Real property 27 35 17 8 9 3 0 65 17 140
2017 Materiel management 21 35 14 18 12 0 0 56 30 59
2017 Information management 19 22 23 22 8 6 0 44 32 104
2017 Information technology 15 22 16 25 18 5 0 38 45 214
2017 Internal audit 14 40 20 20 0 7 0 58 21 15
2017 Evaluation 28 25 23 18 0 7 0 56 19 24
2017 Data sciences 19 21 18 25 8 9 0 44 36 108
2017 Policy 21 36 17 14 6 4 0 60 22 236
2017 Project management 18 37 19 16 7 3 1 57 23 328
2017 Other services to the public 12 25 18 21 21 3 0 38 43 335
2017 None of the above 12 24 20 25 16 3 0 37 42 630
2014 Client contact centre 5 22 29 24 13 5 1 29 40 101
2014 Federal regulators 9 27 16 24 19 4 0 38 45 308
2014 Compliance, inspection and enforcement 5 22 19 25 26 2 0 28 52 425
2014 Communications or public affairs 16 28 19 19 16 3 0 45 36 119
2014 Access to information and privacy 13 39 34 14 0 0 0 52 14 15
2014 Security 11 19 32 22 15 2 0 30 37 93
2014 Science and technology 6 24 24 24 18 5 0 31 44 1085
2014 Library services 29 7 17 23 8 16 0 43 37 12
2014 Legal services 16 26 19 21 8 10 0 46 32 10
2014 Administration and operations 14 27 21 20 14 4 0 43 35 940
2014 Human resources 12 33 28 16 8 3 0 47 24 260
2014 Financial management 17 27 18 18 16 3 0 46 35 200
2014 Procurement 13 28 30 17 7 6 0 43 26 42
2014 Real property 16 19 24 23 12 5 0 38 37 163
2014 Materiel management 7 25 21 18 18 10 0 36 40 74
2014 Information management 15 25 21 21 8 11 0 44 32 123
2014 Information technology 4 24 24 20 22 6 0 29 45 197
2014 Internal audit 6 23 35 17 13 6 0 31 32 17
2014 Evaluation 16 29 22 22 0 10 0 51 25 18
2014 Other services to the public 8 25 22 26 16 2 0 34 44 544
2014 None of the above 11 24 19 24 18 4 0 37 44 845

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 46 13 21 4 0 0 62 25 77
2020 Federal regulators 16 34 12 27 12 0 0 49 39 315
2020 Compliance, inspection and enforcement 11 29 16 20 24 1 0 40 43 445
2020 Communications or public affairs 30 38 15 10 6 0 2 69 16 150
2020 Access to information and privacy 34 22 32 12 0 0 0 56 12 18
2020 Security 23 27 24 11 13 2 0 52 24 85
2020 Science and technology 14 30 18 22 13 3 0 45 36 1094
2020 Library services 32 38 13 9 9 0 0 70 17 15
2020 Administration and operations 22 38 16 17 6 1 0 61 23 1054
2020 Human resources 33 36 15 10 6 0 0 69 16 354
2020 Financial management 19 40 19 13 7 2 0 60 20 248
2020 Procurement 27 31 15 11 17 0 0 57 28 64
2020 Real property 25 36 17 13 6 2 1 64 19 171
2020 Materiel management 20 26 9 31 12 2 0 47 44 82
2020 Information management 20 33 22 12 11 1 0 54 24 111
2020 Information technology 21 29 21 16 11 2 0 51 28 243
2020 Internal audit 46 32 15 7 0 0 0 78 7 13
2020 Evaluation 46 30 11 5 5 4 0 78 10 27
2020 Data sciences 18 37 13 13 13 7 0 59 28 134
2020 Policy 19 39 15 19 7 2 0 59 26 337
2020 Project management 24 39 17 15 5 1 0 63 20 476
2020 Other services to the public 11 23 18 25 22 1 0 35 47 362
2020 None of the above 14 26 17 23 17 3 0 41 41 636
2019 Client contact centre 13 32 27 22 5 0 2 45 28 92
2019 Federal regulators 9 32 15 29 14 2 0 41 44 275
2019 Compliance, inspection and enforcement 13 29 18 19 19 2 0 42 40 397
2019 Communications or public affairs 17 33 15 19 15 0 0 50 35 151
2019 Access to information and privacy 29 57 7 7 0 0 0 86 7 14
2019 Security 22 25 19 12 13 8 0 51 28 99
2019 Science and technology 10 26 20 24 16 4 0 38 42 1082
2019 Legal services 14 21 21 25 20 0 0 34 45 15
2019 Administration and operations 18 35 17 20 8 2 0 53 29 933
2019 Human resources 21 38 16 15 7 2 0 60 23 294
2019 Financial management 16 33 18 19 12 2 0 50 32 225
2019 Procurement 25 35 13 9 17 0 0 60 26 43
2019 Real property 25 34 20 14 5 1 0 60 20 165
2019 Materiel management 18 30 16 24 8 4 0 50 34 83
2019 Information management 18 31 17 21 9 3 1 51 31 121
2019 Information technology 15 31 17 20 14 3 0 47 35 240
2019 Internal audit 26 31 16 15 12 0 0 57 27 19
2019 Evaluation 33 29 15 15 5 0 3 64 20 26
2019 Data sciences 17 26 25 20 8 3 1 45 29 131
2019 Policy 18 38 13 18 9 2 0 58 29 312
2019 Project management 17 35 19 17 11 1 0 53 28 372
2019 Other services to the public 12 25 23 23 16 1 0 37 39 458
2019 None of the above 16 28 18 19 16 3 0 45 37 683
2018 Client contact centre 11 30 32 13 12 1 1 42 26 101
2018 Federal regulators 11 29 17 22 19 2 0 41 42 297
2018 Compliance, inspection and enforcement 8 25 16 25 24 2 0 33 50 373
2018 Communications or public affairs 14 37 16 18 13 3 0 53 31 151
2018 Access to information and privacy 26 44 17 4 0 9 0 76 5 23
2018 Security 14 21 21 24 18 1 0 36 43 111
2018 Science and technology 10 28 22 23 13 3 0 39 38 1184
2018 Library services 36 34 14 15 0 0 0 71 15 13
2018 Administration and operations 19 32 16 19 12 1 0 52 31 972
2018 Human resources 21 34 18 20 6 2 0 56 26 318
2018 Financial management 12 35 19 19 13 1 0 48 32 230
2018 Procurement 14 34 23 20 8 0 0 49 29 41
2018 Real property 20 37 17 16 8 1 0 58 25 177
2018 Materiel management 26 23 12 22 13 4 0 51 37 70
2018 Information management 20 40 15 17 7 2 0 61 24 127
2018 Information technology 13 28 24 18 14 4 0 42 33 257
2018 Internal audit 25 42 23 3 7 0 0 67 10 29
2018 Evaluation 32 40 22 3 4 0 0 72 6 35
2018 Data sciences 11 35 18 23 8 5 0 48 33 136
2018 Policy 15 34 15 21 14 1 0 49 35 274
2018 Project management 15 36 20 17 11 1 0 51 28 399
2018 Other services to the public 10 27 18 24 19 2 0 37 44 620
2018 None of the above 12 30 21 19 15 3 0 43 36 744
2017 Client contact centre 11 42 21 9 16 1 0 54 25 75
2017 Federal regulators 10 32 13 24 21 0 0 42 45 248
2017 Compliance, inspection and enforcement 12 23 21 20 21 3 0 36 42 363
2017 Communications or public affairs 15 35 18 19 8 4 0 52 29 149
2017 Access to information and privacy 24 35 22 15 0 5 0 62 15 20
2017 Security 21 44 14 11 8 2 0 66 20 72
2017 Science and technology 14 30 19 20 13 3 0 46 35 1133
2017 Library services 7 37 26 9 14 7 0 47 24 12
2017 Legal services 22 31 17 14 17 0 0 53 30 13
2017 Administration and operations 17 33 16 17 14 2 0 52 32 818
2017 Human resources 21 38 15 16 7 3 0 61 23 249
2017 Financial management 16 34 17 22 10 1 0 51 32 213
2017 Procurement 14 47 16 14 7 2 0 62 21 37
2017 Real property 27 35 14 13 10 1 0 62 24 140
2017 Materiel management 19 36 21 10 13 0 0 55 24 59
2017 Information management 22 25 17 23 11 2 0 48 35 103
2017 Information technology 13 26 16 21 22 2 0 40 44 214
2017 Internal audit 20 27 13 39 0 0 0 47 39 15
2017 Evaluation 24 28 14 34 0 0 0 52 34 24
2017 Data sciences 19 29 17 18 12 4 0 50 32 108
2017 Policy 13 36 16 19 10 5 0 52 31 238
2017 Project management 19 33 18 19 7 3 1 55 27 327
2017 Other services to the public 15 32 14 16 21 2 0 48 38 334
2017 None of the above 14 20 15 25 20 3 2 36 48 629
2014 Client contact centre 3 35 22 26 10 3 1 39 37 101
2014 Federal regulators 12 23 17 26 20 2 0 36 47 308
2014 Compliance, inspection and enforcement 8 23 20 21 27 1 0 31 49 425
2014 Communications or public affairs 11 26 20 22 20 1 0 37 43 120
2014 Access to information and privacy 6 54 19 20 0 0 0 61 20 15
2014 Security 9 32 27 21 10 1 0 41 31 93
2014 Science and technology 6 27 21 26 18 2 0 34 45 1086
2014 Library services 29 7 14 17 33 0 0 36 49 12
2014 Legal services 8 43 10 8 10 21 0 65 22 10
2014 Administration and operations 13 31 21 18 15 3 0 45 34 941
2014 Human resources 15 35 21 18 10 2 0 51 28 259
2014 Financial management 15 33 11 19 20 1 0 49 40 200
2014 Procurement 13 29 18 30 7 3 0 43 38 42
2014 Real property 14 26 20 23 15 1 0 41 39 163
2014 Materiel management 10 28 20 24 16 1 0 39 40 74
2014 Information management 14 36 15 20 12 3 0 52 33 122
2014 Information technology 5 30 19 15 26 4 1 37 43 197
2014 Internal audit 0 41 29 6 18 6 0 44 26 17
2014 Evaluation 16 27 22 24 11 0 0 43 35 18
2014 Other services to the public 9 26 21 24 17 2 0 36 42 543
2014 None of the above 12 24 19 24 20 2 0 37 44 846

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 14 21 8 1 5 6 67 10 77
2020 Federal regulators 19 15 13 8 14 20 11 49 32 312
2020 Compliance, inspection and enforcement 23 15 13 7 11 18 13 56 26 446
2020 Communications or public affairs 24 28 18 12 3 12 4 62 17 150
2020 Access to information and privacy 59 16 17 0 0 0 8 81 0 18
2020 Security 37 21 18 3 10 7 4 65 14 85
2020 Science and technology 19 16 12 9 8 25 10 55 26 1096
2020 Library services 61 21 9 0 0 9 0 91 0 15
2020 Administration and operations 30 22 14 8 5 13 9 66 16 1051
2020 Human resources 47 21 8 6 5 6 6 78 13 356
2020 Financial management 40 25 15 5 3 8 4 73 9 250
2020 Procurement 48 20 14 2 11 2 2 71 14 64
2020 Real property 25 21 8 6 7 18 15 68 19 171
2020 Materiel management 26 31 12 12 5 13 2 67 20 82
2020 Information management 33 18 4 9 5 23 7 73 21 112
2020 Information technology 44 24 13 6 4 6 3 75 11 244
2020 Internal audit 46 22 0 7 7 17 0 82 18 13
2020 Evaluation 40 17 18 0 4 12 8 72 5 27
2020 Data sciences 33 23 7 9 6 15 7 72 19 134
2020 Policy 25 23 22 8 5 12 7 58 15 336
2020 Project management 30 24 11 7 5 14 9 69 16 476
2020 Other services to the public 19 18 9 7 11 18 18 58 28 363
2020 None of the above 21 16 10 6 14 21 12 55 31 632
2019 Client contact centre 44 28 11 8 2 6 1 77 11 92
2019 Federal regulators 17 17 14 11 10 21 10 48 31 276
2019 Compliance, inspection and enforcement 31 16 12 6 8 18 8 64 19 396
2019 Communications or public affairs 31 25 17 6 7 9 5 65 15 151
2019 Access to information and privacy 50 28 14 0 0 7 0 84 0 14
2019 Security 40 12 16 2 8 17 4 66 13 100
2019 Science and technology 22 17 12 8 8 25 8 58 25 1087
2019 Legal services 25 21 14 6 6 14 15 64 17 15
2019 Administration and operations 37 22 12 5 5 13 5 73 12 935
2019 Human resources 44 24 13 5 4 8 3 76 10 296
2019 Financial management 41 24 12 6 3 11 2 75 11 226
2019 Procurement 40 20 14 4 6 8 9 71 12 42
2019 Real property 31 16 9 10 6 21 8 66 22 166
2019 Materiel management 46 13 14 7 3 11 6 70 12 84
2019 Information management 37 22 11 7 5 12 6 72 15 121
2019 Information technology 47 21 8 4 4 10 6 81 10 241
2019 Internal audit 47 37 11 0 0 0 5 89 0 19
2019 Evaluation 58 12 17 0 5 3 4 77 5 26
2019 Data sciences 24 17 15 11 10 20 2 53 27 131
2019 Policy 26 25 20 6 4 15 4 63 12 313
2019 Project management 28 20 13 8 9 12 9 62 22 372
2019 Other services to the public 21 17 13 10 7 19 13 56 25 459
2019 None of the above 27 16 13 9 8 16 11 59 23 682
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 51 9 10 1 0 0 80 11 77
2020 Federal regulators 18 48 17 10 6 1 0 67 16 315
2020 Compliance, inspection and enforcement 16 38 22 18 6 1 0 54 24 445
2020 Communications or public affairs 29 51 12 4 2 0 2 81 6 150
2020 Access to information and privacy 31 28 24 11 0 6 0 63 12 17
2020 Security 28 28 23 13 5 1 2 58 19 85
2020 Science and technology 15 50 19 12 4 1 0 65 16 1096
2020 Library services 44 30 17 9 0 0 0 74 9 15
2020 Administration and operations 28 47 15 7 3 1 0 75 9 1052
2020 Human resources 41 41 13 4 1 0 0 82 5 354
2020 Financial management 30 37 23 5 3 1 0 68 8 250
2020 Procurement 34 36 19 9 1 0 0 70 10 64
2020 Real property 23 49 17 8 2 1 1 73 10 172
2020 Materiel management 24 50 16 7 2 0 0 74 9 81
2020 Information management 25 42 14 15 3 2 0 68 18 112
2020 Information technology 23 40 21 10 3 2 0 65 13 244
2020 Evaluation 29 44 19 0 5 4 0 76 5 27
2020 Data sciences 18 42 23 12 3 1 0 60 16 134
2020 Policy 27 46 13 11 3 0 0 73 14 337
2020 Project management 27 48 14 8 1 0 0 76 10 476
2020 Other services to the public 16 44 19 15 5 1 0 62 19 363
2020 None of the above 16 32 27 15 8 1 1 50 23 632
2019 Client contact centre 14 49 25 8 4 0 0 63 12 91
2019 Federal regulators 17 46 19 12 6 1 0 63 18 278
2019 Compliance, inspection and enforcement 15 46 17 17 6 0 0 61 22 398
2019 Communications or public affairs 25 48 12 9 4 1 0 74 13 151
2019 Access to information and privacy 42 58 0 0 0 0 0 100 0 14
2019 Security 28 29 24 11 7 0 0 58 18 100
2019 Science and technology 16 47 19 14 4 1 0 64 18 1086
2019 Legal services 27 46 14 0 13 0 0 73 13 15
2019 Administration and operations 27 46 15 9 3 1 0 73 12 934
2019 Human resources 35 47 11 5 1 0 0 82 7 294
2019 Financial management 26 51 15 5 2 1 0 77 8 226
2019 Procurement 26 39 29 4 2 0 0 65 6 43
2019 Real property 30 48 13 3 3 4 0 80 7 166
2019 Materiel management 29 45 15 9 2 0 0 74 11 84
2019 Information management 27 43 16 10 3 2 0 71 13 120
2019 Information technology 16 47 18 14 4 2 0 64 18 242
2019 Internal audit 37 43 10 10 0 0 0 80 10 19
2019 Evaluation 40 37 15 5 0 3 0 80 5 26
2019 Data sciences 23 38 26 8 5 1 0 61 13 131
2019 Policy 32 45 11 10 1 1 0 78 11 312
2019 Project management 24 47 14 10 3 1 0 72 13 373
2019 Other services to the public 19 43 19 12 6 2 0 63 18 460
2019 None of the above 21 38 20 14 5 2 0 61 19 687
2018 Client contact centre 13 50 21 6 7 3 0 65 13 101
2018 Federal regulators 17 48 13 13 8 1 0 66 21 296
2018 Compliance, inspection and enforcement 12 37 24 17 9 1 0 50 26 376
2018 Communications or public affairs 25 47 15 8 5 1 0 72 13 150
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 14 37 27 13 7 2 0 51 21 112
2018 Science and technology 16 46 21 12 3 1 0 63 15 1179
2018 Library services 75 16 0 0 0 10 0 100 0 13
2018 Administration and operations 25 45 17 9 3 1 0 71 12 970
2018 Human resources 29 50 12 5 2 1 0 81 7 317
2018 Financial management 28 43 17 7 3 2 0 72 11 230
2018 Procurement 21 38 31 3 4 2 0 60 7 42
2018 Real property 24 47 16 7 4 2 0 73 11 177
2018 Materiel management 34 26 21 12 4 3 0 61 17 69
2018 Information management 27 43 15 10 3 0 0 71 14 128
2018 Information technology 15 52 18 10 4 2 0 67 15 257
2018 Internal audit 40 44 9 7 0 0 0 84 7 29
2018 Evaluation 39 43 16 0 3 0 0 81 3 34
2018 Data sciences 14 54 21 9 1 1 0 69 10 136
2018 Policy 29 47 9 12 2 0 0 77 14 274
2018 Project management 21 47 17 11 4 1 0 68 15 400
2018 Other services to the public 14 39 23 16 7 1 0 53 23 621
2018 None of the above 16 40 23 13 7 2 0 56 21 748
2017 Client contact centre 18 49 19 5 7 1 0 68 12 76
2017 Federal regulators 20 38 15 17 9 0 0 59 26 250
2017 Compliance, inspection and enforcement 19 35 17 16 13 0 0 54 29 364
2017 Communications or public affairs 22 41 18 15 3 1 0 63 18 150
2017 Access to information and privacy 43 35 17 5 0 0 0 78 5 20
2017 Security 25 56 11 4 2 1 0 82 6 72
2017 Science and technology 19 46 18 11 5 1 0 66 16 1133
2017 Library services 7 72 14 0 7 0 0 79 7 12
2017 Legal services 51 25 15 8 0 0 0 76 8 13
2017 Administration and operations 26 41 15 13 4 1 0 67 17 820
2017 Human resources 30 46 15 7 2 0 0 76 9 249
2017 Financial management 33 40 19 5 3 0 0 73 9 215
2017 Procurement 19 53 19 7 2 0 0 72 9 37
2017 Real property 28 43 11 11 5 1 1 72 16 139
2017 Materiel management 32 39 10 9 7 3 0 74 16 60
2017 Information management 23 44 13 10 8 1 0 68 19 103
2017 Information technology 20 40 15 15 9 1 0 60 24 214
2017 Internal audit 41 27 20 13 0 0 0 67 13 15
2017 Evaluation 35 25 17 18 5 0 0 60 23 24
2017 Data sciences 21 51 17 6 4 1 0 73 10 108
2017 Policy 25 52 12 8 2 1 0 77 11 237
2017 Project management 27 41 17 13 2 1 0 68 15 327
2017 Other services to the public 21 33 26 11 7 1 0 55 19 335
2017 None of the above 19 29 22 18 10 0 1 49 29 631
2014 Client contact centre 4 43 29 20 4 0 0 48 24 101
2014 Federal regulators 16 37 17 17 12 1 0 53 29 308
2014 Compliance, inspection and enforcement 12 34 22 16 16 1 0 46 32 425
2014 Communications or public affairs 15 40 23 13 7 2 0 56 21 120
2014 Access to information and privacy 13 54 19 14 0 0 0 67 14 15
2014 Security 9 47 29 10 4 1 0 57 14 93
2014 Science and technology 9 37 25 17 9 2 0 48 27 1085
2014 Library services 29 38 8 8 8 7 0 73 18 12
2014 Legal services 32 59 10 0 0 0 0 90 0 10
2014 Administration and operations 19 39 22 13 4 2 1 60 18 940
2014 Human resources 21 41 23 8 4 2 0 64 13 259
2014 Financial management 20 38 21 14 6 0 0 59 20 200
2014 Procurement 10 36 38 14 0 3 0 47 14 42
2014 Real property 12 38 28 16 5 1 0 51 21 163
2014 Materiel management 16 30 20 19 14 1 0 47 33 74
2014 Information management 22 39 21 8 7 2 1 63 15 123
2014 Information technology 12 33 23 14 13 4 0 47 28 197
2014 Internal audit 23 42 17 11 7 0 0 65 18 17
2014 Evaluation 21 50 0 23 5 0 0 72 28 18
2014 Other services to the public 14 41 22 13 8 2 0 55 22 548
2014 None of the above 13 35 23 14 12 3 1 49 27 849

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 36 23 16 2 1 0 59 18 77
2020 Federal regulators 11 40 21 18 8 1 0 52 27 311
2020 Compliance, inspection and enforcement 10 29 22 25 13 1 0 39 38 446
2020 Communications or public affairs 18 45 23 10 3 1 0 64 13 146
2020 Access to information and privacy 34 32 21 12 0 0 0 67 12 18
2020 Security 23 30 18 14 14 1 0 54 28 82
2020 Science and technology 8 38 21 22 8 3 0 48 30 1096
2020 Library services 17 32 39 4 0 9 0 53 5 15
2020 Administration and operations 20 37 21 17 5 1 0 57 22 1050
2020 Human resources 32 38 13 9 6 2 0 72 15 352
2020 Financial management 18 36 20 14 9 2 0 56 23 248
2020 Procurement 24 34 22 14 4 0 1 59 19 63
2020 Real property 17 38 18 19 5 2 1 57 25 171
2020 Materiel management 19 44 11 17 7 2 0 64 24 82
2020 Information management 21 30 21 16 7 6 0 54 24 111
2020 Information technology 19 31 22 17 8 3 0 51 26 243
2020 Internal audit 29 32 24 7 0 7 0 66 8 13
2020 Evaluation 33 32 26 5 5 0 0 65 10 27
2020 Data sciences 15 34 23 21 4 3 1 51 25 134
2020 Policy 20 33 19 20 7 1 0 53 27 335
2020 Project management 18 43 20 13 4 2 0 62 18 473
2020 Other services to the public 8 28 22 26 13 3 1 37 40 361
2020 None of the above 11 26 22 25 13 3 1 38 39 632
2019 Client contact centre 10 28 28 27 3 4 1 40 31 92
2019 Federal regulators 8 35 18 26 12 1 0 43 39 278
2019 Compliance, inspection and enforcement 10 30 24 24 11 0 1 41 35 393
2019 Communications or public affairs 12 31 17 26 9 5 0 45 37 151
2019 Access to information and privacy 35 51 14 0 0 0 0 86 0 14
2019 Security 19 26 18 16 12 9 0 49 31 100
2019 Science and technology 8 33 24 23 8 3 0 42 32 1081
2019 Legal services 19 7 39 14 21 0 0 26 35 15
2019 Administration and operations 14 35 21 19 7 3 0 51 27 935
2019 Human resources 22 40 17 15 4 1 0 63 19 293
2019 Financial management 12 44 18 18 6 2 0 58 24 222
2019 Procurement 17 21 20 25 12 6 0 40 39 42
2019 Real property 17 42 21 13 5 1 0 60 18 166
2019 Materiel management 24 27 19 21 5 4 0 53 27 83
2019 Information management 16 38 20 19 7 1 0 54 26 120
2019 Information technology 12 30 28 20 6 3 0 43 28 239
2019 Internal audit 21 25 33 15 0 5 0 49 16 19
2019 Evaluation 31 25 20 18 0 7 0 60 19 26
2019 Data sciences 11 32 27 15 10 5 0 45 26 131
2019 Policy 13 35 24 19 6 4 0 49 26 312
2019 Project management 11 39 19 21 7 3 0 52 29 370
2019 Other services to the public 10 28 25 23 11 3 0 39 35 463
2019 None of the above 13 31 22 21 10 3 0 45 32 684

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 43 13 11 3 0 1 72 14 76
2020 Federal regulators 36 36 13 10 4 1 0 73 14 315
2020 Compliance, inspection and enforcement 30 35 14 13 7 1 0 66 20 444
2020 Communications or public affairs 41 36 9 9 4 1 1 77 13 150
2020 Access to information and privacy 45 22 21 12 0 0 0 67 12 18
2020 Security 34 39 11 10 5 1 0 73 15 85
2020 Science and technology 23 42 14 13 4 3 0 67 19 1094
2020 Library services 57 26 4 13 0 0 0 83 13 15
2020 Administration and operations 40 36 8 9 3 2 1 79 13 1051
2020 Human resources 50 34 6 7 2 1 0 84 9 355
2020 Financial management 34 32 16 7 5 3 1 70 13 249
2020 Procurement 32 29 9 7 18 4 1 64 26 63
2020 Real property 43 38 10 8 0 1 0 82 9 171
2020 Materiel management 47 24 12 6 10 1 0 72 16 83
2020 Information management 32 32 16 12 4 3 0 67 17 112
2020 Information technology 31 39 13 9 3 3 2 73 13 244
2020 Internal audit 71 15 15 0 0 0 0 85 0 13
2020 Evaluation 36 42 16 7 0 0 0 77 7 27
2020 Data sciences 28 33 17 13 5 1 3 63 19 134
2020 Policy 32 36 15 10 5 3 1 70 15 337
2020 Project management 36 40 10 7 3 3 1 79 10 475
2020 Other services to the public 23 43 12 13 8 1 1 67 21 362
2020 None of the above 25 34 16 13 9 2 1 61 23 632
2019 Client contact centre 23 48 10 14 4 0 1 72 18 92
2019 Federal regulators 31 41 10 11 4 1 1 74 16 278
2019 Compliance, inspection and enforcement 29 38 12 12 5 2 1 70 17 398
2019 Communications or public affairs 33 34 13 11 6 3 0 69 17 151
2019 Access to information and privacy 42 45 0 7 0 7 0 93 7 14
2019 Security 34 32 7 17 10 1 0 67 26 99
2019 Science and technology 24 41 17 11 4 1 1 66 16 1088
2019 Legal services 21 25 23 6 19 6 0 49 26 15
2019 Administration and operations 35 35 14 10 4 1 1 72 14 933
2019 Human resources 46 32 11 7 1 1 1 80 9 295
2019 Financial management 30 38 11 13 5 3 0 71 18 225
2019 Procurement 34 24 19 11 7 6 0 61 19 43
2019 Real property 34 37 14 7 2 0 4 75 10 164
2019 Materiel management 31 46 14 3 5 2 0 78 8 84
2019 Information management 30 39 15 7 6 3 1 71 13 121
2019 Information technology 23 38 18 12 6 4 0 63 19 242
2019 Internal audit 47 33 15 5 0 0 0 80 5 19
2019 Evaluation 31 46 5 13 5 0 0 77 18 24
2019 Data sciences 27 42 10 12 4 3 1 72 17 131
2019 Policy 31 34 17 12 3 3 0 67 16 313
2019 Project management 30 40 14 10 4 2 0 71 14 373
2019 Other services to the public 25 39 15 11 6 2 1 66 18 462
2019 None of the above 25 37 14 11 10 2 1 64 21 685
2018 Client contact centre 21 45 16 9 7 2 0 67 16 100
2018 Federal regulators 33 38 14 11 3 1 0 72 14 298
2018 Compliance, inspection and enforcement 31 39 13 8 6 2 0 72 14 376
2018 Communications or public affairs 29 34 15 14 5 2 0 65 20 152
2018 Access to information and privacy 56 39 0 0 0 5 0 100 0 23
2018 Security 24 37 16 15 6 1 2 63 21 112
2018 Science and technology 25 44 13 11 3 2 1 71 15 1174
2018 Library services 81 19 0 0 0 0 0 100 0 13
2018 Administration and operations 37 37 10 9 4 2 1 77 13 974
2018 Human resources 46 39 7 5 1 1 1 87 6 317
2018 Financial management 27 40 17 8 4 4 1 70 12 229
2018 Procurement 18 52 12 8 2 4 4 76 11 42
2018 Real property 38 40 8 10 2 3 1 80 12 178
2018 Materiel management 34 40 7 8 4 3 4 79 13 69
2018 Information management 37 31 15 8 4 4 1 71 13 128
2018 Information technology 20 45 15 14 3 3 1 67 17 258
2018 Internal audit 42 27 16 15 0 0 0 69 15 29
2018 Evaluation 33 36 15 10 4 3 0 71 14 35
2018 Data sciences 23 46 13 9 6 3 0 71 16 137
2018 Policy 38 34 15 9 4 1 0 72 13 275
2018 Project management 34 37 12 12 3 1 1 73 16 400
2018 Other services to the public 24 38 15 13 7 1 1 64 21 623
2018 None of the above 24 38 17 10 6 4 0 65 18 746
2017 Client contact centre 29 50 7 8 4 1 1 81 12 75
2017 Federal regulators 39 34 12 9 4 1 0 74 14 250
2017 Compliance, inspection and enforcement 34 34 14 9 7 0 0 69 17 364
2017 Communications or public affairs 35 37 13 7 4 3 0 75 11 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 32 48 6 8 4 2 0 81 12 72
2017 Science and technology 32 38 11 11 4 3 1 73 16 1131
2017 Library services 30 49 7 7 0 7 0 85 8 12
2017 Legal services 35 25 24 0 8 8 0 65 9 13
2017 Administration and operations 41 34 11 6 5 3 1 77 11 817
2017 Human resources 54 30 8 5 2 1 1 85 7 249
2017 Financial management 37 34 13 8 3 5 0 75 11 215
2017 Procurement 27 55 9 6 4 0 0 82 9 37
2017 Real property 40 37 7 5 8 2 1 79 14 140
2017 Materiel management 37 44 7 4 5 3 0 84 9 60
2017 Information management 30 30 16 11 4 9 0 66 17 102
2017 Information technology 33 34 14 10 7 2 0 68 18 214
2017 Internal audit 53 20 7 14 0 7 0 78 15 15
2017 Evaluation 24 42 17 0 0 12 4 79 0 24
2017 Data sciences 31 34 19 10 2 3 1 68 13 108
2017 Policy 37 30 13 8 2 9 1 75 11 236
2017 Project management 38 38 10 7 3 3 0 79 11 326
2017 Other services to the public 34 37 10 8 8 3 0 73 17 334
2017 None of the above 30 35 14 9 9 1 2 68 18 630
2014 Client contact centre 16 48 15 11 3 6 1 69 15 101
2014 Federal regulators 43 39 8 5 2 3 0 84 7 307
2014 Compliance, inspection and enforcement 34 40 12 6 5 1 1 75 12 425
2014 Communications or public affairs 41 40 7 9 1 1 1 83 10 120
2014 Access to information and privacy 57 29 0 6 0 0 8 93 7 15
2014 Security 24 40 12 15 7 2 0 65 22 93
2014 Science and technology 33 40 12 7 4 3 1 76 11 1084
2014 Library services 42 41 8 0 0 0 9 91 0 12
2014 Legal services 63 10 8 19 0 0 0 73 19 10
2014 Administration and operations 44 36 8 6 3 2 1 82 9 940
2014 Human resources 55 32 7 4 2 2 0 88 6 260
2014 Financial management 42 38 8 6 3 2 0 82 10 200
2014 Procurement 33 51 7 5 2 2 0 85 7 42
2014 Real property 42 37 11 6 4 0 1 80 10 163
2014 Materiel management 37 32 15 13 3 1 0 69 15 74
2014 Information management 36 42 11 5 4 1 1 80 9 123
2014 Information technology 24 45 13 8 6 4 1 72 14 196
2014 Internal audit 23 53 12 7 6 0 0 76 13 17
2014 Evaluation 48 47 0 5 0 0 0 95 5 18
2014 Other services to the public 28 40 14 8 6 3 1 72 14 549
2014 None of the above 30 37 13 8 7 4 2 71 15 847

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 47 12 10 2 0 0 76 12 76
2020 Federal regulators 34 40 15 7 4 0 0 74 11 310
2020 Compliance, inspection and enforcement 29 36 18 12 4 0 0 66 16 444
2020 Communications or public affairs 38 34 16 8 3 1 0 73 11 149
2020 Access to information and privacy 40 34 16 5 5 0 0 73 11 18
2020 Security 34 36 14 7 8 0 0 70 16 85
2020 Science and technology 26 42 21 6 3 1 0 69 10 1092
2020 Library services 44 17 30 9 0 0 0 61 9 15
2020 Administration and operations 38 38 14 6 3 1 0 77 9 1052
2020 Human resources 48 36 8 3 4 1 0 85 7 356
2020 Financial management 35 36 18 6 4 2 0 73 9 249
2020 Procurement 38 33 12 14 1 2 0 72 16 64
2020 Real property 39 40 12 5 2 1 0 80 7 172
2020 Materiel management 36 33 20 5 3 1 2 71 8 83
2020 Information management 33 38 18 7 3 2 0 72 10 112
2020 Information technology 32 43 16 4 2 3 0 77 6 244
2020 Internal audit 63 22 7 8 0 0 0 85 8 13
2020 Evaluation 55 21 16 8 0 0 0 76 8 27
2020 Data sciences 38 34 14 9 4 1 0 72 13 134
2020 Policy 34 40 18 5 2 1 0 74 7 336
2020 Project management 41 35 15 6 2 1 0 77 8 476
2020 Other services to the public 21 36 22 14 7 1 0 57 21 360
2020 None of the above 23 32 23 14 8 1 0 55 22 634
2019 Client contact centre 16 41 27 11 3 1 0 58 14 91
2019 Federal regulators 25 39 20 8 7 1 0 64 16 278
2019 Compliance, inspection and enforcement 30 38 19 8 5 0 0 68 13 398
2019 Communications or public affairs 30 35 18 9 6 2 0 66 15 149
2019 Access to information and privacy 56 37 0 7 0 0 0 93 7 14
2019 Security 24 40 19 13 5 0 0 63 18 99
2019 Science and technology 26 39 23 8 3 1 0 66 11 1084
2019 Legal services 15 35 30 6 14 0 0 49 20 14
2019 Administration and operations 33 38 15 8 4 1 0 72 12 933
2019 Human resources 40 35 15 9 1 1 0 75 10 293
2019 Financial management 27 40 18 10 4 1 0 69 14 225
2019 Procurement 37 18 30 6 9 0 0 55 15 43
2019 Real property 32 42 17 4 3 2 0 76 7 166
2019 Materiel management 31 46 16 4 4 0 0 77 8 83
2019 Information management 34 34 18 9 4 1 0 69 13 121
2019 Information technology 25 44 19 6 4 2 1 70 10 240
2019 Internal audit 42 48 10 0 0 0 0 90 0 19
2019 Evaluation 52 43 0 4 0 0 0 96 4 26
2019 Data sciences 33 34 22 6 3 1 0 68 9 130
2019 Policy 32 35 19 9 4 2 0 68 12 312
2019 Project management 25 44 18 7 3 2 0 71 11 369
2019 Other services to the public 23 38 21 10 6 1 0 62 16 463
2019 None of the above 24 35 27 7 5 2 0 60 12 684
2018 Client contact centre 15 48 17 6 10 3 0 66 16 100
2018 Federal regulators 30 39 16 10 4 1 0 70 14 298
2018 Compliance, inspection and enforcement 26 39 19 10 5 1 0 66 15 373
2018 Communications or public affairs 29 38 20 8 4 1 0 68 12 151
2018 Access to information and privacy 60 31 4 0 0 5 0 95 0 23
2018 Security 18 42 22 9 8 1 0 61 17 112
2018 Science and technology 25 46 19 6 3 1 0 72 9 1176
2018 Library services 65 15 19 0 0 0 0 81 0 13
2018 Administration and operations 34 37 18 6 4 0 0 72 11 971
2018 Human resources 42 35 12 8 2 1 0 78 9 312
2018 Financial management 27 43 17 6 4 2 0 72 10 230
2018 Procurement 24 54 18 4 0 0 0 78 4 42
2018 Real property 28 53 9 9 2 1 0 81 11 177
2018 Materiel management 40 24 23 6 7 0 1 64 12 69
2018 Information management 31 40 16 8 4 2 0 72 12 128
2018 Information technology 22 49 19 6 3 1 1 72 9 258
2018 Internal audit 31 45 10 11 3 0 0 76 14 29
2018 Evaluation 39 48 8 3 4 0 0 86 6 35
2018 Data sciences 28 46 18 6 2 1 0 74 8 135
2018 Policy 36 37 18 8 2 0 0 72 10 275
2018 Project management 31 41 17 8 3 0 0 72 11 400
2018 Other services to the public 20 39 19 13 8 1 0 59 21 622
2018 None of the above 21 38 23 11 5 2 0 61 16 746

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 41 15 15 3 3 2 65 18 77
2020 Federal regulators 23 24 17 15 12 7 1 52 29 314
2020 Compliance, inspection and enforcement 21 26 15 16 20 2 0 48 37 446
2020 Communications or public affairs 25 29 13 11 10 9 2 61 24 150
2020 Access to information and privacy 27 18 44 5 5 0 0 45 11 18
2020 Security 24 26 15 10 21 2 2 52 32 85
2020 Science and technology 18 28 19 15 11 8 2 51 28 1097
2020 Library services 36 26 13 13 9 4 0 64 22 15
2020 Administration and operations 27 28 18 11 8 7 1 60 21 1051
2020 Human resources 35 27 13 8 8 7 3 68 18 356
2020 Financial management 21 24 17 13 10 12 3 54 26 250
2020 Procurement 23 36 14 5 16 7 0 63 22 63
2020 Real property 26 32 18 10 7 7 1 62 18 172
2020 Materiel management 37 20 18 6 11 8 0 61 19 83
2020 Information management 24 23 19 14 12 8 0 51 28 111
2020 Information technology 26 26 22 7 9 8 2 58 18 243
2020 Internal audit 32 17 22 15 7 0 7 53 24 13
2020 Evaluation 22 26 22 15 0 11 4 56 18 27
2020 Data sciences 22 20 19 14 12 11 1 49 29 134
2020 Policy 22 23 21 9 9 13 4 53 21 338
2020 Project management 24 26 20 12 7 8 2 56 22 475
2020 Other services to the public 16 27 21 14 18 3 1 44 33 361
2020 None of the above 19 25 17 14 20 5 1 47 36 634
2019 Client contact centre 17 21 26 18 9 9 0 42 30 92
2019 Federal regulators 17 24 15 18 18 7 1 45 38 276
2019 Compliance, inspection and enforcement 18 31 16 14 15 3 2 52 31 397
2019 Communications or public affairs 19 24 21 16 11 6 3 48 30 151
2019 Access to information and privacy 21 51 7 14 0 7 0 78 15 14
2019 Security 31 24 13 8 22 2 1 57 30 99
2019 Science and technology 19 24 20 16 11 10 1 48 29 1086
2019 Legal services 14 6 39 8 21 6 7 22 33 15
2019 Administration and operations 24 25 18 12 11 8 2 54 26 934
2019 Human resources 24 32 20 9 7 5 4 62 17 295
2019 Financial management 18 30 21 13 10 7 2 52 25 226
2019 Procurement 19 19 19 25 11 6 2 41 39 43
2019 Real property 18 32 20 16 5 4 4 55 23 166
2019 Materiel management 26 19 24 14 9 4 4 49 25 84
2019 Information management 22 26 16 13 11 9 3 54 28 120
2019 Information technology 17 28 15 14 12 11 3 52 30 242
2019 Internal audit 31 16 20 12 5 10 6 56 20 19
2019 Evaluation 26 33 3 7 13 10 8 72 24 26
2019 Data sciences 16 27 22 10 9 14 1 51 23 132
2019 Policy 21 19 23 13 9 9 4 47 26 313
2019 Project management 18 29 21 12 10 9 3 53 24 371
2019 Other services to the public 17 30 19 18 14 3 0 48 33 462
2019 None of the above 21 30 15 15 11 6 1 55 28 686
2018 Client contact centre 12 32 26 12 11 6 1 47 25 99
2018 Federal regulators 19 24 19 17 14 6 1 47 33 298
2018 Compliance, inspection and enforcement 17 30 17 14 17 5 0 50 32 377
2018 Communications or public affairs 16 25 19 16 12 10 2 47 31 152
2018 Access to information and privacy 34 31 9 9 4 13 0 75 15 23
2018 Security 15 33 18 18 11 5 0 50 31 112
2018 Science and technology 19 28 19 17 8 8 2 52 28 1180
2018 Library services 50 35 0 10 0 5 0 90 10 13
2018 Administration and operations 22 28 20 11 12 6 2 54 25 971
2018 Human resources 30 25 21 11 6 6 1 59 19 315
2018 Financial management 19 24 18 14 12 11 3 49 30 230
2018 Procurement 9 43 20 16 2 10 0 58 21 42
2018 Real property 23 23 22 15 11 4 1 49 28 178
2018 Materiel management 19 34 13 7 14 9 4 61 24 68
2018 Information management 23 23 18 17 11 8 1 50 30 127
2018 Information technology 19 21 19 16 12 11 1 45 33 257
2018 Internal audit 13 27 21 13 15 7 3 45 31 29
2018 Evaluation 23 27 14 6 4 19 8 68 14 35
2018 Data sciences 15 28 20 16 10 9 2 49 29 137
2018 Policy 19 25 18 17 8 11 2 50 29 275
2018 Project management 18 31 16 15 13 6 2 53 30 400
2018 Other services to the public 16 27 19 15 19 3 1 45 35 621
2018 None of the above 16 33 20 13 11 6 1 52 26 745
2017 Client contact centre 18 32 20 11 13 5 1 53 26 76
2017 Federal regulators 14 23 15 19 20 7 1 41 42 250
2017 Compliance, inspection and enforcement 24 26 15 13 18 4 1 53 32 363
2017 Communications or public affairs 15 29 19 13 11 10 2 50 28 150
2017 Access to information and privacy 24 35 15 16 0 5 5 66 18 20
2017 Security 23 41 9 8 13 3 4 68 22 71
2017 Science and technology 18 30 18 15 9 9 1 53 27 1130
2017 Library services 40 21 9 14 0 7 9 73 17 12
2017 Legal services 23 15 7 17 31 7 0 41 51 13
2017 Administration and operations 20 28 17 14 11 9 2 54 27 815
2017 Human resources 32 22 15 9 9 8 5 62 21 248
2017 Financial management 20 25 19 14 11 8 3 51 28 214
2017 Procurement 15 19 17 21 19 8 0 37 44 35
2017 Real property 24 30 15 11 12 6 1 59 25 139
2017 Materiel management 24 19 15 20 16 7 0 46 38 60
2017 Information management 18 30 14 13 15 8 2 53 32 104
2017 Information technology 13 25 20 16 16 10 1 42 36 213
2017 Internal audit 20 26 14 20 13 0 7 50 35 15
2017 Evaluation 4 10 17 16 18 28 7 22 52 24
2017 Data sciences 17 22 22 13 11 14 0 46 28 108
2017 Policy 14 21 18 18 12 15 2 42 36 236
2017 Project management 22 25 18 13 8 10 3 55 24 326
2017 Other services to the public 19 31 13 18 16 2 0 51 35 336
2017 None of the above 15 29 15 17 15 9 1 48 35 630
2014 Client contact centre 10 26 20 20 14 8 1 41 37 101
2014 Federal regulators 18 20 17 21 14 8 2 42 39 308
2014 Compliance, inspection and enforcement 15 28 16 19 18 2 0 45 39 425
2014 Communications or public affairs 16 27 14 15 19 7 1 47 37 120
2014 Access to information and privacy 38 13 22 13 6 0 8 55 21 15
2014 Security 17 32 17 11 16 7 0 53 29 93
2014 Science and technology 15 27 20 17 14 6 2 45 33 1086
2014 Library services 27 16 0 25 0 23 9 63 37 12
2014 Legal services 32 8 8 10 34 10 0 43 48 10
2014 Administration and operations 21 24 16 15 14 7 3 50 32 940
2014 Human resources 21 28 20 12 12 5 2 52 26 260
2014 Financial management 21 24 17 14 14 9 2 50 31 199
2014 Procurement 22 26 14 25 9 5 0 50 35 42
2014 Real property 19 24 19 16 18 3 2 45 35 163
2014 Materiel management 14 20 19 14 29 3 1 36 45 74
2014 Information management 20 18 24 16 13 9 1 42 32 123
2014 Information technology 9 27 24 12 18 9 1 40 33 196
2014 Internal audit 23 23 18 25 12 0 0 46 36 17
2014 Evaluation 17 16 32 14 0 21 0 42 17 18
2014 Other services to the public 16 28 19 19 15 3 0 45 35 548
2014 None of the above 15 27 15 17 16 9 1 47 36 848

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 40 25 11 3 1 0 60 14 77
2020 Federal regulators 29 38 15 12 6 1 0 68 17 313
2020 Compliance, inspection and enforcement 22 36 19 13 9 0 0 59 22 446
2020 Communications or public affairs 35 35 13 11 4 1 0 71 16 150
2020 Access to information and privacy 29 35 23 0 13 0 0 64 13 17
2020 Security 28 28 23 13 8 0 0 56 21 85
2020 Science and technology 20 38 20 13 8 1 0 59 21 1093
2020 Library services 14 47 4 21 4 9 0 67 28 15
2020 Administration and operations 31 33 16 14 5 1 0 65 19 1052
2020 Human resources 35 36 13 9 5 2 1 73 14 353
2020 Financial management 33 28 20 10 5 2 0 63 16 250
2020 Procurement 27 39 8 20 6 0 0 66 26 64
2020 Real property 31 40 14 9 3 1 1 73 13 172
2020 Materiel management 28 40 18 4 9 0 1 68 13 83
2020 Information management 27 32 13 19 8 2 0 60 27 112
2020 Information technology 24 34 18 13 8 3 0 60 22 243
2020 Internal audit 56 22 0 15 0 0 7 84 16 13
2020 Evaluation 33 37 18 7 5 0 0 70 12 27
2020 Data sciences 23 40 14 16 7 0 0 63 23 134
2020 Policy 29 36 17 12 5 1 0 66 17 335
2020 Project management 31 40 14 8 5 2 0 72 13 475
2020 Other services to the public 17 35 18 17 13 0 0 53 29 360
2020 None of the above 19 28 24 12 15 1 0 48 28 631
2019 Client contact centre 16 34 26 14 8 0 2 51 22 92
2019 Federal regulators 18 41 12 18 11 1 0 59 29 278
2019 Compliance, inspection and enforcement 18 39 17 15 9 1 1 57 25 397
2019 Communications or public affairs 19 40 18 12 8 3 0 61 20 149
2019 Access to information and privacy 43 44 7 7 0 0 0 86 7 14
2019 Security 32 29 15 16 7 1 0 62 23 100
2019 Science and technology 19 36 19 16 9 2 0 55 25 1086
2019 Legal services 21 40 19 0 19 0 0 62 19 15
2019 Administration and operations 29 33 16 12 8 2 0 63 21 935
2019 Human resources 32 39 12 12 4 1 0 72 16 292
2019 Financial management 30 36 20 10 5 0 0 65 15 225
2019 Procurement 19 30 18 23 9 0 0 49 32 43
2019 Real property 29 39 18 9 3 1 0 69 13 166
2019 Materiel management 33 28 19 11 8 2 0 62 19 84
2019 Information management 19 40 20 6 12 2 1 60 19 121
2019 Information technology 22 30 19 14 12 2 1 54 27 240
2019 Internal audit 47 20 22 11 0 0 0 67 11 19
2019 Evaluation 50 27 8 5 3 7 0 83 9 25
2019 Data sciences 25 38 16 12 8 1 0 64 20 132
2019 Policy 28 37 14 12 6 3 0 68 18 311
2019 Project management 24 44 13 10 8 1 1 69 18 373
2019 Other services to the public 18 34 17 18 11 2 0 52 30 461
2019 None of the above 22 30 19 15 12 2 0 53 27 685
2018 Client contact centre 11 42 22 11 14 1 0 53 25 101
2018 Federal regulators 20 38 15 19 8 0 0 59 27 297
2018 Compliance, inspection and enforcement 18 34 18 15 13 2 0 53 28 375
2018 Communications or public affairs 13 37 20 18 9 4 0 52 27 151
2018 Access to information and privacy 56 35 4 0 0 5 0 95 0 23
2018 Security 17 38 16 14 13 2 0 56 28 112
2018 Science and technology 19 34 20 16 9 2 0 54 25 1180
2018 Library services 51 35 4 10 0 0 0 86 10 13
2018 Administration and operations 26 34 18 13 7 2 0 62 20 969
2018 Human resources 32 38 10 12 6 1 0 71 19 316
2018 Financial management 25 39 17 11 5 2 0 65 17 229
2018 Procurement 21 28 27 17 4 3 0 51 22 42
2018 Real property 28 37 21 9 5 1 0 65 14 178
2018 Materiel management 27 35 15 10 6 7 0 67 17 69
2018 Information management 24 34 11 16 13 2 0 59 29 125
2018 Information technology 17 39 20 12 10 2 0 58 22 258
2018 Internal audit 36 31 23 10 0 0 0 67 10 29
2018 Evaluation 38 36 20 6 0 0 0 74 6 35
2018 Data sciences 14 45 19 16 6 1 0 60 21 137
2018 Policy 26 40 13 14 6 2 0 66 20 275
2018 Project management 22 40 15 13 8 2 1 64 21 400
2018 Other services to the public 13 32 19 18 16 2 0 46 35 623
2018 None of the above 15 36 19 17 10 3 0 53 28 748
2017 Client contact centre 26 33 24 7 6 4 0 62 14 76
2017 Federal regulators 25 37 14 13 11 1 0 63 24 250
2017 Compliance, inspection and enforcement 20 35 15 18 10 2 0 56 29 364
2017 Communications or public affairs 26 34 19 13 4 4 0 63 18 150
2017 Access to information and privacy 59 25 10 7 0 0 0 83 7 20
2017 Security 30 33 22 4 9 2 1 64 13 72
2017 Science and technology 22 36 18 13 9 2 1 60 22 1133
2017 Library services 21 65 0 14 0 0 0 86 14 12
2017 Legal services 30 25 7 24 8 7 0 58 34 13
2017 Administration and operations 26 36 14 10 9 3 0 65 20 821
2017 Human resources 30 40 9 11 5 5 0 74 16 248
2017 Financial management 33 38 13 10 4 2 1 73 14 214
2017 Procurement 19 45 14 16 4 2 0 65 20 37
2017 Real property 33 34 14 9 7 2 1 69 17 139
2017 Materiel management 29 37 8 10 11 5 0 70 22 60
2017 Information management 20 39 15 14 6 5 0 62 22 104
2017 Information technology 23 29 14 15 15 3 0 54 31 212
2017 Internal audit 40 40 13 7 0 0 0 80 7 15
2017 Evaluation 35 24 11 21 5 3 0 61 27 24
2017 Data sciences 28 29 21 13 7 3 0 58 21 108
2017 Policy 22 37 17 14 4 5 0 63 19 237
2017 Project management 29 39 14 10 5 3 0 69 16 327
2017 Other services to the public 14 29 22 19 15 0 0 43 35 336
2017 None of the above 18 29 17 19 15 1 1 48 35 628
2014 Client contact centre 9 30 31 16 13 1 1 39 29 101
2014 Federal regulators 16 36 15 18 12 2 0 53 31 308
2014 Compliance, inspection and enforcement 13 29 18 20 18 1 0 44 38 424
2014 Communications or public affairs 21 37 12 18 10 1 1 59 29 120
2014 Access to information and privacy 32 41 13 6 8 0 0 73 14 15
2014 Security 15 30 24 19 12 1 0 45 31 93
2014 Science and technology 13 32 18 20 16 1 0 46 36 1085
2014 Library services 20 33 24 23 0 0 0 53 23 12
2014 Legal services 37 43 0 19 0 0 0 81 19 10
2014 Administration and operations 21 32 16 16 10 3 1 55 27 942
2014 Human resources 25 38 13 13 8 3 0 65 21 260
2014 Financial management 24 31 20 17 8 1 0 55 25 200
2014 Procurement 6 44 20 16 8 5 0 53 26 42
2014 Real property 17 36 25 13 8 1 0 54 21 162
2014 Materiel management 13 26 15 20 20 6 0 42 42 74
2014 Information management 21 39 18 11 9 1 1 61 20 123
2014 Information technology 13 28 19 18 19 2 0 43 38 196
2014 Internal audit 29 24 17 12 18 0 0 53 30 17
2014 Evaluation 33 22 22 13 0 10 0 60 14 18
2014 Other services to the public 13 28 18 21 17 1 0 42 39 547
2014 None of the above 14 28 18 18 19 2 1 44 37 847

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 48 14 16 5 0 1 66 21 77
2020 Federal regulators 29 31 14 15 9 1 1 61 25 314
2020 Compliance, inspection and enforcement 25 35 15 10 11 1 1 62 22 445
2020 Communications or public affairs 28 29 13 14 11 4 2 60 26 150
2020 Access to information and privacy 29 43 16 5 7 0 0 72 12 18
2020 Security 35 24 7 21 9 1 3 61 32 85
2020 Science and technology 20 34 14 16 12 2 2 56 29 1093
2020 Library services 26 31 4 17 17 5 0 59 36 15
2020 Administration and operations 30 35 13 11 8 2 2 67 19 1054
2020 Human resources 33 31 11 12 10 3 1 67 22 355
2020 Financial management 34 25 16 8 14 2 1 60 23 250
2020 Procurement 23 46 10 6 8 1 5 74 16 63
2020 Real property 26 33 17 12 8 1 4 61 21 172
2020 Materiel management 29 39 11 8 8 2 3 72 17 83
2020 Information management 34 27 12 14 11 1 2 62 26 112
2020 Information technology 22 25 17 17 19 0 1 48 36 242
2020 Internal audit 47 24 7 7 15 0 0 71 22 13
2020 Evaluation 22 55 11 0 8 0 4 80 8 27
2020 Data sciences 24 30 11 17 13 2 3 57 31 134
2020 Policy 30 32 10 16 8 3 0 64 25 338
2020 Project management 29 36 13 11 7 2 3 68 18 476
2020 Other services to the public 26 40 14 10 7 0 2 68 17 362
2020 None of the above 20 31 17 14 13 1 5 54 28 634
2019 Client contact centre 17 35 21 15 12 1 0 52 27 92
2019 Federal regulators 22 34 10 20 11 2 1 58 32 278
2019 Compliance, inspection and enforcement 23 38 12 15 10 2 0 62 25 398
2019 Communications or public affairs 21 34 16 13 10 2 3 58 25 151
2019 Access to information and privacy 65 21 7 7 0 0 0 86 7 14
2019 Security 27 21 20 10 9 8 4 55 22 100
2019 Science and technology 19 32 17 17 13 2 1 52 31 1090
2019 Legal services 27 33 0 20 13 7 0 65 35 15
2019 Administration and operations 27 31 14 14 11 2 1 60 25 938
2019 Human resources 30 36 12 12 8 1 1 68 20 294
2019 Financial management 28 34 14 11 9 1 1 64 21 226
2019 Procurement 28 33 14 14 11 0 0 62 25 42
2019 Real property 24 37 14 12 9 2 3 64 22 166
2019 Materiel management 29 25 18 17 9 0 2 55 27 84
2019 Information management 16 29 21 11 15 2 6 48 29 120
2019 Information technology 24 23 17 17 15 2 3 49 34 242
2019 Internal audit 47 26 17 10 0 0 0 73 10 19
2019 Evaluation 42 22 10 7 9 3 7 71 17 26
2019 Data sciences 28 21 21 15 13 2 1 50 28 132
2019 Policy 29 35 12 11 8 3 2 67 20 313
2019 Project management 26 33 13 12 10 3 3 63 24 371
2019 Other services to the public 25 36 15 11 10 2 2 63 21 463
2019 None of the above 26 29 16 14 11 2 2 57 25 685
2018 Client contact centre 14 29 25 15 12 5 1 45 29 100
2018 Federal regulators 25 30 14 19 10 1 1 56 30 297
2018 Compliance, inspection and enforcement 26 32 13 12 16 1 0 58 28 376
2018 Communications or public affairs 22 25 20 17 12 2 2 49 30 151
2018 Access to information and privacy 56 26 9 4 0 5 0 86 4 23
2018 Security 14 42 13 12 15 2 2 59 28 114
2018 Science and technology 20 31 16 15 15 2 1 53 31 1177
2018 Library services 50 25 19 0 0 0 5 79 0 13
2018 Administration and operations 26 32 16 13 11 1 2 59 25 970
2018 Human resources 33 35 9 11 10 1 2 69 21 315
2018 Financial management 26 34 14 14 10 2 1 61 24 230
2018 Procurement 24 29 20 9 17 2 0 54 26 42
2018 Real property 26 34 17 12 9 0 2 61 21 178
2018 Materiel management 29 27 13 7 20 1 2 58 28 68
2018 Information management 22 26 11 21 16 2 3 50 39 128
2018 Information technology 19 31 14 18 14 3 1 52 33 256
2018 Internal audit 31 34 7 21 7 0 0 65 28 29
2018 Evaluation 37 32 20 5 0 3 3 73 6 35
2018 Data sciences 16 34 17 15 14 1 2 52 30 136
2018 Policy 30 35 12 13 6 2 0 67 20 273
2018 Project management 20 35 14 15 13 2 2 57 29 398
2018 Other services to the public 21 36 16 14 12 1 0 58 26 626
2018 None of the above 18 39 16 12 11 2 2 59 24 751
2017 Client contact centre 18 37 19 13 10 2 1 57 24 76
2017 Federal regulators 23 32 13 17 14 1 0 56 32 249
2017 Compliance, inspection and enforcement 24 35 13 11 15 1 1 61 26 363
2017 Communications or public affairs 23 34 17 12 10 3 1 60 23 149
2017 Access to information and privacy 64 10 10 10 7 0 0 74 17 20
2017 Security 28 30 17 10 10 3 3 61 20 72
2017 Science and technology 22 28 15 14 16 2 2 53 31 1135
2017 Library services 21 14 35 0 14 7 9 42 17 12
2017 Legal services 17 15 15 31 15 7 0 34 50 13
2017 Administration and operations 26 33 11 14 12 3 1 61 27 816
2017 Human resources 32 32 10 10 9 3 3 69 20 247
2017 Financial management 29 32 16 8 11 1 3 63 20 214
2017 Procurement 16 44 9 12 15 4 0 63 28 37
2017 Real property 25 26 18 15 11 3 3 54 27 139
2017 Materiel management 24 30 17 8 15 2 2 57 25 60
2017 Information management 20 19 19 18 18 3 3 41 38 104
2017 Information technology 19 22 13 14 28 2 2 43 43 214
2017 Internal audit 41 33 7 13 0 7 0 79 14 15
2017 Evaluation 31 28 4 21 9 7 0 64 32 24
2017 Data sciences 23 23 14 13 20 5 2 49 36 108
2017 Policy 27 32 15 16 6 4 0 61 23 237
2017 Project management 29 34 12 11 11 1 3 66 22 327
2017 Other services to the public 26 33 14 11 14 1 0 60 26 335
2017 None of the above 20 34 13 17 13 1 2 55 31 629
2014 Client contact centre 4 36 26 11 19 1 4 42 31 101
2014 Federal regulators 18 28 12 20 21 1 1 47 41 308
2014 Compliance, inspection and enforcement 18 32 12 15 20 1 1 52 36 424
2014 Communications or public affairs 13 36 14 21 12 1 3 51 34 120
2014 Access to information and privacy 26 41 6 13 14 0 0 67 27 15
2014 Security 10 37 15 18 16 3 1 49 35 93
2014 Science and technology 13 27 15 20 23 1 2 41 44 1087
2014 Library services 0 32 25 26 17 0 0 32 43 12
2014 Legal services 32 16 0 10 25 10 8 58 42 10
2014 Administration and operations 19 26 17 15 18 1 4 48 35 941
2014 Human resources 19 30 11 21 14 2 2 51 37 260
2014 Financial management 22 25 13 16 18 3 3 50 36 200
2014 Procurement 18 27 18 14 23 0 0 45 37 42
2014 Real property 14 29 19 20 12 3 3 46 34 163
2014 Materiel management 10 37 14 13 21 5 0 49 36 74
2014 Information management 8 32 16 17 19 3 4 44 39 123
2014 Information technology 12 20 16 18 30 2 2 33 50 196
2014 Internal audit 23 17 35 0 24 0 0 41 24 17
2014 Evaluation 17 32 17 24 5 5 0 51 31 18
2014 Other services to the public 22 31 15 14 16 0 2 54 31 547
2014 None of the above 16 28 18 13 20 2 3 47 35 848

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 17 19 3 0 0 2 78 3 77
2020 Federal regulators 41 28 17 8 5 1 1 70 13 315
2020 Compliance, inspection and enforcement 45 22 19 7 5 0 2 68 13 446
2020 Communications or public affairs 47 22 15 9 3 0 4 72 13 149
2020 Access to information and privacy 61 11 17 5 0 0 5 76 6 18
2020 Security 61 16 2 1 20 0 0 77 20 85
2020 Science and technology 43 28 15 7 3 1 2 73 11 1098
2020 Library services 56 26 17 0 0 0 0 83 0 15
2020 Administration and operations 51 21 15 5 4 0 4 75 10 1054
2020 Human resources 56 24 13 3 2 0 2 82 5 356
2020 Financial management 49 25 12 6 5 1 2 76 11 250
2020 Procurement 58 28 9 2 1 0 1 87 4 64
2020 Real property 57 22 13 2 2 1 2 82 4 172
2020 Materiel management 50 29 17 4 1 0 0 79 4 83
2020 Information management 53 23 8 8 2 1 5 80 11 112
2020 Information technology 53 23 13 5 2 0 3 79 7 244
2020 Internal audit 27 44 22 7 0 0 0 71 7 13
2020 Evaluation 48 37 0 4 8 0 4 88 12 27
2020 Data sciences 47 21 18 9 1 1 3 70 11 134
2020 Policy 49 20 17 7 4 1 2 71 12 338
2020 Project management 47 27 15 5 2 1 3 77 8 475
2020 Other services to the public 30 28 19 12 7 0 4 61 19 362
2020 None of the above 42 22 16 8 6 1 4 69 15 635
2019 Client contact centre 52 20 16 5 1 0 5 76 7 91
2019 Federal regulators 37 29 17 8 6 0 2 68 15 277
2019 Compliance, inspection and enforcement 31 35 16 9 5 1 3 69 14 396
2019 Communications or public affairs 44 24 17 7 5 1 3 70 12 151
2019 Access to information and privacy 71 8 7 0 0 0 14 92 0 14
2019 Security 42 25 15 3 6 2 6 73 10 100
2019 Science and technology 43 29 16 6 2 1 4 75 8 1090
2019 Legal services 26 27 6 13 14 0 14 62 31 15
2019 Administration and operations 50 23 15 5 3 1 3 77 8 935
2019 Human resources 58 21 12 4 2 0 3 81 6 293
2019 Financial management 55 25 14 3 2 0 0 80 6 222
2019 Procurement 38 36 16 4 2 0 4 77 7 43
2019 Real property 60 21 9 4 2 0 4 85 6 165
2019 Materiel management 52 26 9 8 1 0 4 82 9 83
2019 Information management 56 26 10 2 2 1 3 86 3 119
2019 Information technology 52 25 12 5 2 1 3 80 7 242
2019 Internal audit 48 15 25 0 5 0 7 67 5 19
2019 Evaluation 51 36 13 0 0 0 0 87 0 26
2019 Data sciences 42 30 14 5 3 2 3 77 8 132
2019 Policy 50 21 18 6 4 0 2 72 10 312
2019 Project management 36 30 19 6 4 1 3 69 11 371
2019 Other services to the public 33 28 18 9 7 0 4 64 17 462
2019 None of the above 42 25 16 6 4 1 4 72 11 685

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 29 15 10 2 1 2 72 12 77
2020 Federal regulators 46 26 16 8 2 0 1 73 10 315
2020 Compliance, inspection and enforcement 39 27 20 7 4 0 1 68 11 445
2020 Communications or public affairs 54 22 11 5 4 1 3 79 9 149
2020 Access to information and privacy 56 21 5 5 7 0 5 82 13 18
2020 Security 56 14 20 3 7 0 0 70 10 85
2020 Science and technology 43 29 16 7 2 1 2 75 9 1094
2020 Library services 74 9 13 0 4 0 0 83 4 15
2020 Administration and operations 48 26 14 6 3 1 3 77 9 1055
2020 Human resources 56 23 10 5 2 2 3 82 7 356
2020 Financial management 53 20 14 6 3 1 2 76 9 248
2020 Procurement 46 24 18 12 0 0 0 70 12 64
2020 Real property 55 24 15 1 2 2 2 81 3 170
2020 Materiel management 56 23 6 5 10 0 1 79 15 83
2020 Information management 37 28 23 7 3 1 1 66 11 112
2020 Information technology 45 26 17 5 3 0 3 73 9 244
2020 Internal audit 78 7 7 7 0 0 0 85 7 13
2020 Evaluation 69 8 11 8 0 0 4 80 8 27
2020 Data sciences 45 21 19 7 2 1 5 70 9 134
2020 Policy 49 27 13 6 2 1 1 78 8 337
2020 Project management 50 28 12 4 2 1 2 81 7 476
2020 Other services to the public 27 28 19 15 7 0 3 57 23 362
2020 None of the above 32 21 18 14 9 2 3 56 24 634
2019 Client contact centre 41 21 19 10 3 5 2 66 14 92
2019 Federal regulators 44 28 16 6 4 1 1 74 10 277
2019 Compliance, inspection and enforcement 34 30 17 8 6 1 3 68 14 393
2019 Communications or public affairs 42 27 19 4 3 2 3 73 7 151
2019 Access to information and privacy 86 0 0 8 0 0 7 92 8 14
2019 Security 49 13 16 10 5 4 4 67 16 100
2019 Science and technology 42 29 16 6 2 1 3 74 9 1088
2019 Legal services 39 21 13 0 6 8 14 76 7 15
2019 Administration and operations 48 24 14 6 4 1 2 75 11 931
2019 Human resources 52 25 13 4 4 1 2 78 8 294
2019 Financial management 49 29 15 1 4 0 2 79 6 222
2019 Procurement 24 39 16 8 5 0 7 68 14 43
2019 Real property 49 30 12 2 3 0 4 83 5 165
2019 Materiel management 44 30 12 7 2 2 3 78 9 84
2019 Information management 42 27 14 6 8 1 3 71 14 117
2019 Information technology 42 27 17 6 5 1 2 71 11 242
2019 Internal audit 58 15 22 5 0 0 0 73 5 19
2019 Evaluation 74 7 16 3 0 0 0 81 3 26
2019 Data sciences 48 26 15 4 2 2 3 77 7 131
2019 Policy 50 25 12 5 3 2 3 79 8 312
2019 Project management 40 33 13 4 4 1 4 78 8 371
2019 Other services to the public 37 26 19 9 5 0 4 66 14 463
2019 None of the above 40 23 17 9 5 2 4 68 15 680

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 13 5 6 2 0 1 86 8 76
2020 Federal regulators 75 8 6 3 1 3 2 89 5 315
2020 Compliance, inspection and enforcement 73 11 6 4 3 1 1 87 7 443
2020 Communications or public affairs 77 8 3 2 3 3 3 91 5 149
2020 Access to information and privacy 72 16 0 0 0 7 5 100 0 18
2020 Security 76 3 5 3 12 2 0 80 15 84
2020 Science and technology 78 8 5 1 2 3 2 91 3 1097
2020 Library services 91 9 0 0 0 0 0 100 0 15
2020 Administration and operations 80 8 3 2 1 2 3 93 3 1050
2020 Human resources 81 6 3 3 2 3 3 91 5 356
2020 Financial management 76 9 2 4 4 2 3 89 8 249
2020 Procurement 69 19 5 3 1 3 0 91 4 64
2020 Real property 84 6 3 2 0 3 2 95 2 171
2020 Materiel management 78 12 3 0 1 4 2 96 1 83
2020 Information management 70 14 8 3 1 2 3 89 3 110
2020 Information technology 77 9 3 2 1 3 5 94 3 243
2020 Internal audit 76 0 15 0 0 9 0 84 0 13
2020 Evaluation 80 4 8 5 0 0 4 87 5 27
2020 Data sciences 74 10 5 3 1 3 4 90 4 134
2020 Policy 77 9 5 1 1 4 3 92 2 337
2020 Project management 80 11 1 2 1 3 2 95 3 474
2020 Other services to the public 76 11 5 2 2 1 3 91 4 361
2020 None of the above 70 11 6 2 4 3 5 87 7 628
2019 Client contact centre 67 20 6 0 1 0 6 92 1 91
2019 Federal regulators 74 9 7 2 0 3 3 89 3 276
2019 Compliance, inspection and enforcement 66 14 6 5 4 2 4 84 10 396
2019 Communications or public affairs 77 9 4 0 1 6 3 95 1 151
2019 Access to information and privacy 93 0 0 0 0 0 7 100 0 14
2019 Security 72 5 6 1 8 2 6 83 10 100
2019 Science and technology 78 8 4 2 2 3 3 92 3 1085
2019 Legal services 58 15 0 6 7 0 14 85 15 15
2019 Administration and operations 79 8 4 2 2 3 3 92 4 931
2019 Human resources 81 9 2 1 1 1 4 96 2 294
2019 Financial management 77 9 3 2 4 1 3 91 6 223
2019 Procurement 62 13 4 2 4 10 6 89 7 42
2019 Real property 78 8 3 0 2 3 5 94 3 165
2019 Materiel management 79 8 6 1 1 1 4 92 2 82
2019 Information management 70 13 6 4 1 2 4 88 5 118
2019 Information technology 77 5 4 2 3 3 5 90 6 240
2019 Internal audit 78 5 10 0 0 0 7 89 0 19
2019 Evaluation 73 0 9 5 3 7 4 81 9 26
2019 Data sciences 78 10 2 2 1 2 4 94 4 132
2019 Policy 80 6 4 1 3 3 3 92 4 313
2019 Project management 73 10 7 1 2 2 5 89 4 372
2019 Other services to the public 72 13 5 2 2 2 4 90 5 462
2019 None of the above 72 7 8 2 2 4 4 87 4 679

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 76 9 11 0 1 0 3 88 1 77
2020 Federal regulators 79 7 3 1 1 1 8 94 2 315
2020 Compliance, inspection and enforcement 74 13 4 3 2 1 3 91 5 444
2020 Communications or public affairs 73 8 7 1 1 3 6 89 2 149
2020 Access to information and privacy 61 11 11 0 0 12 5 87 0 18
2020 Security 74 18 4 1 0 1 2 95 1 85
2020 Science and technology 76 10 4 1 1 2 6 93 3 1092
2020 Library services 100 0 0 0 0 0 0 100 0 15
2020 Administration and operations 79 7 3 3 1 1 6 93 4 1051
2020 Human resources 76 10 3 2 1 2 6 93 3 356
2020 Financial management 72 14 4 1 2 3 3 92 3 249
2020 Procurement 77 13 5 2 1 0 2 92 3 64
2020 Real property 80 6 3 0 1 3 6 95 1 172
2020 Materiel management 86 5 1 1 2 0 5 95 3 83
2020 Information management 68 20 4 2 1 1 5 93 3 112
2020 Information technology 76 9 3 1 1 1 9 94 3 244
2020 Evaluation 88 4 5 0 0 0 4 95 0 27
2020 Data sciences 74 10 4 0 1 1 9 95 1 133
2020 Policy 79 8 3 0 1 1 7 95 2 337
2020 Project management 81 7 5 0 0 1 5 94 1 475
2020 Other services to the public 68 13 5 4 2 0 8 88 6 359
2020 None of the above 67 11 6 3 3 3 8 87 6 633
2019 Client contact centre 73 15 4 0 0 0 8 96 0 92
2019 Federal regulators 80 4 4 1 2 1 7 92 4 276
2019 Compliance, inspection and enforcement 68 11 7 4 3 1 6 85 8 396
2019 Communications or public affairs 78 8 3 0 1 2 8 96 1 149
2019 Access to information and privacy 71 8 7 0 0 0 14 92 0 14
2019 Security 77 4 2 0 4 4 8 92 5 100
2019 Science and technology 81 5 2 1 1 2 8 95 3 1084
2019 Legal services 66 13 0 0 0 0 21 100 0 15
2019 Administration and operations 83 5 2 1 1 2 6 96 2 932
2019 Human resources 81 8 2 1 0 1 8 97 1 292
2019 Financial management 82 8 3 1 1 0 5 95 2 222
2019 Procurement 67 7 0 0 2 4 20 97 3 43
2019 Real property 87 4 1 1 0 2 5 97 1 165
2019 Materiel management 84 4 3 1 1 0 7 95 2 83
2019 Information management 77 7 6 1 1 1 7 91 2 118
2019 Information technology 74 8 3 0 2 2 11 94 2 241
2019 Internal audit 88 5 0 0 0 0 7 100 0 19
2019 Evaluation 55 9 8 0 0 0 27 89 0 25
2019 Data sciences 78 10 4 1 0 1 7 95 1 130
2019 Policy 80 6 3 0 2 1 9 95 2 312
2019 Project management 80 8 2 1 1 1 8 96 2 373
2019 Other services to the public 72 10 6 3 1 1 6 89 5 464
2019 None of the above 74 8 5 1 2 3 8 91 3 678

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 54 12 11 2 0 0 75 13 76
2020 Federal regulators 23 50 14 7 4 2 0 74 12 314
2020 Compliance, inspection and enforcement 22 40 20 11 5 1 0 63 17 446
2020 Communications or public affairs 37 34 16 6 5 3 0 72 12 149
2020 Access to information and privacy 40 44 11 5 0 0 0 84 5 18
2020 Security 26 40 23 5 6 0 0 66 11 85
2020 Science and technology 17 48 18 11 3 2 1 67 14 1096
2020 Library services 21 44 5 13 9 9 0 71 23 15
2020 Administration and operations 27 45 17 6 2 2 0 74 8 1053
2020 Human resources 39 38 12 6 4 2 0 78 10 355
2020 Financial management 23 49 14 7 4 4 0 75 11 249
2020 Procurement 29 41 13 13 3 1 0 71 16 64
2020 Real property 28 49 13 5 3 2 0 78 8 172
2020 Materiel management 29 42 18 6 6 0 0 71 12 83
2020 Information management 25 39 23 10 2 1 0 65 12 112
2020 Information technology 27 43 15 9 2 3 0 73 11 243
2020 Internal audit 56 22 7 15 0 0 0 78 15 13
2020 Evaluation 33 37 19 0 8 4 0 72 8 27
2020 Data sciences 21 44 20 11 2 3 0 67 12 134
2020 Policy 27 47 14 9 2 1 0 75 11 337
2020 Project management 31 45 13 7 1 2 0 78 8 476
2020 Other services to the public 16 39 22 14 7 2 0 57 21 360
2020 None of the above 16 36 19 18 7 3 2 54 26 635
2019 Client contact centre 22 35 22 11 7 3 0 58 19 92
2019 Federal regulators 16 45 16 15 6 2 0 62 21 278
2019 Compliance, inspection and enforcement 15 45 17 13 5 4 0 62 20 396
2019 Communications or public affairs 22 40 11 17 7 3 0 64 24 151
2019 Access to information and privacy 31 46 23 0 0 0 0 77 0 13
2019 Security 24 31 20 5 15 4 1 57 21 100
2019 Science and technology 17 47 21 9 4 3 1 66 13 1089
2019 Legal services 14 44 6 15 14 7 0 62 31 14
2019 Administration and operations 22 42 20 8 4 3 0 67 12 936
2019 Human resources 27 45 16 6 2 3 1 75 8 295
2019 Financial management 23 47 16 8 3 2 0 72 11 226
2019 Procurement 26 47 19 4 3 0 0 74 7 43
2019 Real property 25 53 11 5 4 2 0 80 9 165
2019 Materiel management 23 49 16 8 4 0 0 72 12 84
2019 Information management 23 38 20 7 8 4 1 64 15 119
2019 Information technology 19 45 22 8 4 2 0 66 12 242
2019 Internal audit 32 53 5 10 0 0 0 85 10 19
2019 Evaluation 47 30 19 3 0 0 0 78 3 26
2019 Data sciences 21 47 16 11 3 2 0 70 14 132
2019 Policy 25 50 14 7 2 3 0 77 9 311
2019 Project management 22 53 12 8 4 2 0 76 12 372
2019 Other services to the public 12 41 21 17 7 2 0 54 24 462
2019 None of the above 19 37 20 13 7 3 1 58 21 686
2018 Client contact centre 11 29 35 12 5 7 0 44 19 101
2018 Federal regulators 23 37 21 10 6 2 0 62 16 296
2018 Compliance, inspection and enforcement 14 42 23 12 8 2 0 56 20 377
2018 Communications or public affairs 16 43 19 14 6 3 0 60 20 152
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 12 35 33 12 6 1 1 48 19 114
2018 Science and technology 17 42 25 10 2 4 0 61 13 1179
2018 Library services 36 29 19 0 10 5 0 69 10 13
2018 Administration and operations 24 39 22 8 4 3 0 65 12 974
2018 Human resources 36 38 15 7 2 1 0 76 9 318
2018 Financial management 22 38 29 5 3 3 0 62 8 231
2018 Procurement 14 41 26 14 2 2 0 56 17 41
2018 Real property 37 37 16 4 4 2 0 75 9 177
2018 Materiel management 24 35 17 8 8 8 0 64 17 69
2018 Information management 22 39 20 7 7 5 0 64 15 127
2018 Information technology 22 42 17 9 7 3 0 66 16 257
2018 Internal audit 28 42 16 10 3 0 0 70 13 29
2018 Evaluation 41 32 16 6 0 5 0 77 7 35
2018 Data sciences 15 50 22 6 4 3 0 67 11 137
2018 Policy 27 47 12 7 3 4 0 77 10 275
2018 Project management 27 43 18 7 2 2 0 72 10 400
2018 Other services to the public 12 37 24 14 10 3 0 51 25 624
2018 None of the above 16 35 26 13 6 3 0 53 20 752
2017 Client contact centre 19 38 27 8 4 3 1 60 12 76
2017 Federal regulators 18 43 17 12 8 3 0 62 20 249
2017 Compliance, inspection and enforcement 20 36 20 15 6 2 0 58 22 364
2017 Communications or public affairs 26 36 20 10 5 3 1 64 15 148
2017 Access to information and privacy 48 35 5 12 0 0 0 83 12 20
2017 Security 24 54 7 4 6 4 0 82 10 72
2017 Science and technology 21 43 19 11 3 3 1 66 14 1133
2017 Library services 14 55 16 0 7 0 9 75 8 12
2017 Legal services 32 21 15 17 8 7 0 57 27 13
2017 Administration and operations 25 39 19 11 2 4 1 67 13 818
2017 Human resources 31 42 15 5 2 3 1 77 8 248
2017 Financial management 25 43 19 5 4 3 0 71 10 213
2017 Procurement 12 52 18 14 0 4 0 66 15 37
2017 Real property 25 46 12 12 4 1 1 72 16 140
2017 Materiel management 28 36 14 11 10 2 0 65 21 60
2017 Information management 20 38 19 10 7 3 2 62 18 104
2017 Information technology 20 36 20 10 12 2 0 57 22 214
2017 Internal audit 40 40 7 7 7 0 0 80 13 15
2017 Evaluation 35 17 16 0 18 14 0 61 21 24
2017 Data sciences 25 39 14 14 4 3 0 67 19 108
2017 Policy 27 43 15 7 3 5 0 74 11 237
2017 Project management 30 45 15 6 2 3 0 77 8 327
2017 Other services to the public 14 37 20 21 6 1 0 52 27 335
2017 None of the above 17 32 18 18 11 3 0 51 30 630

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 46 10 7 1 1 1 82 8 76
2020 Federal regulators 36 40 11 10 3 0 0 76 13 313
2020 Compliance, inspection and enforcement 30 37 16 10 6 0 0 68 16 439
2020 Communications or public affairs 38 36 14 9 0 3 0 76 10 150
2020 Access to information and privacy 50 33 11 5 0 0 0 84 5 18
2020 Security 32 32 19 5 12 0 0 64 17 84
2020 Science and technology 30 43 15 7 3 2 0 74 11 1088
2020 Library services 35 35 21 9 0 0 0 70 9 15
2020 Administration and operations 40 42 11 4 2 1 0 83 6 1045
2020 Human resources 50 34 5 4 5 1 0 86 9 352
2020 Financial management 38 44 9 5 2 1 0 83 8 250
2020 Procurement 34 39 9 18 0 0 0 73 18 64
2020 Real property 44 40 9 5 0 2 0 85 6 170
2020 Materiel management 38 40 14 4 3 1 0 78 8 83
2020 Information management 41 27 22 6 3 1 0 68 9 112
2020 Information technology 42 39 13 3 1 2 0 83 4 243
2020 Internal audit 56 22 7 15 0 0 0 78 15 13
2020 Evaluation 27 52 16 0 5 0 0 78 5 26
2020 Data sciences 32 43 13 6 3 4 0 78 9 134
2020 Policy 36 41 10 8 3 1 0 78 12 333
2020 Project management 43 39 10 5 1 1 0 83 6 475
2020 Other services to the public 23 39 19 11 5 2 2 64 16 358
2020 None of the above 24 36 19 13 6 1 1 61 20 631
2019 Client contact centre 32 41 13 8 0 6 0 78 8 91
2019 Federal regulators 24 45 16 10 4 1 0 70 14 277
2019 Compliance, inspection and enforcement 30 41 14 9 5 1 0 72 14 395
2019 Communications or public affairs 35 36 12 8 6 2 1 73 14 149
2019 Access to information and privacy 56 44 0 0 0 0 0 100 0 14
2019 Security 34 23 19 6 13 4 0 60 20 100
2019 Science and technology 30 44 17 6 2 2 0 75 8 1085
2019 Legal services 14 55 6 13 13 0 0 68 26 15
2019 Administration and operations 40 38 13 6 2 1 0 79 9 930
2019 Human resources 45 38 13 3 1 1 0 84 4 294
2019 Financial management 41 39 10 6 3 0 0 80 9 226
2019 Procurement 35 45 15 2 4 0 0 80 5 43
2019 Real property 34 47 11 5 2 2 0 82 7 164
2019 Materiel management 47 32 13 7 1 0 0 79 7 84
2019 Information management 32 44 8 10 4 1 1 77 15 118
2019 Information technology 35 43 14 5 2 1 0 79 7 242
2019 Internal audit 54 31 10 5 0 0 0 85 5 19
2019 Evaluation 52 31 9 8 0 0 0 83 8 26
2019 Data sciences 33 40 16 5 2 3 1 76 7 131
2019 Policy 36 47 11 4 2 1 0 83 6 311
2019 Project management 41 38 9 7 3 1 0 80 10 370
2019 Other services to the public 23 43 18 10 5 2 0 67 15 462
2019 None of the above 28 39 18 8 4 3 1 70 12 682
2018 Client contact centre 22 50 15 5 4 4 0 75 9 100
2018 Federal regulators 37 39 11 8 3 3 0 77 11 294
2018 Compliance, inspection and enforcement 33 39 16 7 4 2 0 73 11 375
2018 Communications or public affairs 33 41 16 5 3 3 0 76 8 151
2018 Access to information and privacy 60 31 4 0 0 5 0 95 0 23
2018 Security 25 44 19 6 4 1 1 70 10 113
2018 Science and technology 33 46 14 4 1 1 0 81 5 1178
2018 Library services 65 35 0 0 0 0 0 100 0 13
2018 Administration and operations 44 38 12 3 2 2 0 83 5 971
2018 Human resources 49 36 8 4 1 2 0 86 6 316
2018 Financial management 43 43 9 2 2 1 0 87 4 230
2018 Procurement 39 49 9 4 0 0 0 88 4 42
2018 Real property 39 42 9 6 1 2 0 83 8 178
2018 Materiel management 40 35 13 1 3 6 1 81 5 70
2018 Information management 43 38 10 5 1 3 0 83 6 126
2018 Information technology 37 42 13 3 2 2 0 81 6 256
2018 Internal audit 54 34 7 6 0 0 0 87 6 29
2018 Evaluation 47 47 6 0 0 0 0 94 0 35
2018 Data sciences 36 49 12 2 0 1 0 86 2 136
2018 Policy 39 45 9 5 1 1 0 84 6 276
2018 Project management 40 39 12 6 2 1 0 80 8 398
2018 Other services to the public 24 40 22 9 4 1 1 64 13 625
2018 None of the above 26 42 18 8 3 3 1 70 11 749
2017 Client contact centre 38 33 19 5 1 3 0 74 7 76
2017 Federal regulators 31 42 14 7 5 2 0 74 12 249
2017 Compliance, inspection and enforcement 30 41 14 6 8 0 0 72 15 364
2017 Communications or public affairs 34 44 12 4 1 3 1 81 6 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 42 7 3 2 2 0 88 5 72
2017 Science and technology 38 41 11 3 4 3 0 82 7 1133
2017 Library services 63 28 9 0 0 0 0 91 0 12
2017 Legal services 36 32 24 0 0 8 0 74 0 13
2017 Administration and operations 38 42 10 5 3 2 0 82 8 818
2017 Human resources 43 47 6 1 2 2 0 91 3 249
2017 Financial management 42 39 13 1 2 3 0 83 4 214
2017 Procurement 21 62 13 2 2 0 0 83 4 37
2017 Real property 37 45 8 8 1 1 1 83 9 140
2017 Materiel management 40 33 15 8 3 2 0 74 11 60
2017 Information management 36 39 14 7 3 2 0 76 9 104
2017 Information technology 32 43 10 7 4 4 0 78 12 214
2017 Internal audit 54 33 7 0 0 7 0 93 0 15
2017 Evaluation 32 21 14 18 0 16 0 62 21 24
2017 Data sciences 32 37 20 5 1 4 0 72 6 108
2017 Policy 35 44 13 3 2 3 0 81 6 238
2017 Project management 42 42 10 3 1 2 0 86 4 328
2017 Other services to the public 28 41 20 7 2 1 0 71 9 336
2017 None of the above 27 37 17 9 4 4 2 68 14 627
2014 Client contact centre 16 55 17 8 3 1 0 72 11 101
2014 Federal regulators 30 41 14 7 3 4 0 74 11 307
2014 Compliance, inspection and enforcement 27 38 14 13 6 2 0 66 19 425
2014 Communications or public affairs 31 38 17 9 1 5 0 73 10 120
2014 Access to information and privacy 19 50 19 0 6 6 0 73 7 15
2014 Security 19 44 22 9 1 6 0 67 11 93
2014 Science and technology 33 42 14 5 2 4 0 78 7 1085
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 26 47 10 8 0 10 0 81 9 10
2014 Administration and operations 38 39 14 5 2 3 0 79 7 941
2014 Human resources 40 40 13 4 1 1 0 82 5 260
2014 Financial management 43 32 15 4 4 1 0 76 9 200
2014 Procurement 31 40 13 6 4 6 0 75 11 42
2014 Real property 32 40 18 6 1 2 0 73 8 163
2014 Materiel management 17 46 15 14 5 3 0 65 19 74
2014 Information management 31 48 12 3 3 3 0 81 7 123
2014 Information technology 34 38 17 4 4 3 0 74 8 196
2014 Internal audit 30 34 18 6 6 6 0 68 13 17
2014 Evaluation 33 37 19 5 0 5 0 74 5 18
2014 Other services to the public 28 40 19 6 4 2 0 70 11 546
2014 None of the above 26 36 21 9 3 4 1 66 12 846

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 26 23 9 2 2 7 62 13 77
2020 Federal regulators 39 36 14 5 3 4 0 77 8 313
2020 Compliance, inspection and enforcement 33 34 18 6 5 4 0 69 12 446
2020 Communications or public affairs 38 34 11 7 2 8 0 78 10 149
2020 Access to information and privacy 50 39 5 0 5 0 0 89 5 18
2020 Security 32 31 18 10 6 4 0 65 17 85
2020 Science and technology 30 39 19 5 2 5 0 72 7 1092
2020 Library services 44 9 39 9 0 0 0 53 9 15
2020 Administration and operations 42 35 12 4 3 3 1 80 7 1048
2020 Human resources 48 35 7 3 4 2 0 85 7 355
2020 Financial management 44 36 9 3 3 5 0 84 6 249
2020 Procurement 34 39 10 5 10 2 0 75 16 63
2020 Real property 44 35 14 3 1 3 0 81 4 172
2020 Materiel management 45 35 11 2 4 4 0 83 6 83
2020 Information management 44 29 15 2 1 3 6 81 3 111
2020 Information technology 43 35 12 3 0 5 1 84 4 240
2020 Internal audit 63 30 0 7 0 0 0 93 7 13
2020 Evaluation 41 32 15 8 0 4 0 76 9 27
2020 Data sciences 32 37 15 6 2 9 0 76 8 134
2020 Policy 37 32 16 7 4 4 0 72 12 337
2020 Project management 44 36 12 4 1 2 0 82 6 474
2020 Other services to the public 25 39 14 10 5 4 2 68 16 361
2020 None of the above 24 38 21 8 4 5 1 66 12 630
2019 Client contact centre 26 33 21 8 4 4 4 64 13 91
2019 Federal regulators 33 36 18 8 3 2 0 71 11 272
2019 Compliance, inspection and enforcement 38 33 15 9 3 2 0 73 12 396
2019 Communications or public affairs 42 32 14 7 1 3 1 77 8 150
2019 Access to information and privacy 71 21 8 0 0 0 0 92 0 14
2019 Security 35 38 14 3 6 4 1 76 9 100
2019 Science and technology 35 39 17 4 2 4 0 76 6 1085
2019 Legal services 41 21 20 6 6 7 0 66 13 15
2019 Administration and operations 45 35 10 5 2 3 0 82 7 935
2019 Human resources 51 31 10 4 1 2 0 84 6 294
2019 Financial management 45 36 10 5 1 3 0 83 6 224
2019 Procurement 34 34 22 2 2 4 2 72 4 42
2019 Real property 45 35 11 1 3 4 0 84 5 166
2019 Materiel management 43 34 17 2 2 3 0 79 4 84
2019 Information management 50 31 10 5 3 2 0 82 8 119
2019 Information technology 36 36 17 3 2 4 2 76 5 240
2019 Internal audit 64 31 5 0 0 0 0 95 0 19
2019 Evaluation 51 36 7 0 0 7 0 93 0 26
2019 Data sciences 39 38 12 4 1 3 2 81 6 132
2019 Policy 42 38 10 4 1 5 0 84 5 310
2019 Project management 41 36 14 3 3 2 0 80 6 372
2019 Other services to the public 29 37 20 7 4 3 0 68 11 461
2019 None of the above 32 34 20 4 2 6 2 72 6 685
2018 Client contact centre 22 49 18 4 4 2 1 73 9 100
2018 Federal regulators 37 36 16 4 4 3 0 76 8 293
2018 Compliance, inspection and enforcement 36 35 20 3 3 3 0 73 6 374
2018 Communications or public affairs 31 38 18 5 1 7 0 74 6 150
2018 Access to information and privacy 56 26 9 4 0 5 0 86 5 23
2018 Security 25 38 23 8 4 1 1 64 12 114
2018 Science and technology 32 42 16 5 1 4 0 78 6 1178
2018 Library services 59 21 10 0 0 10 0 89 0 13
2018 Administration and operations 45 35 13 3 2 3 0 82 5 974
2018 Human resources 47 36 10 3 2 2 0 85 5 317
2018 Financial management 40 43 10 2 2 3 0 86 4 231
2018 Procurement 31 47 15 5 0 2 0 79 5 42
2018 Real property 40 36 15 5 1 3 0 79 6 178
2018 Materiel management 39 41 8 1 3 7 1 87 5 70
2018 Information management 41 32 17 4 1 5 0 77 5 128
2018 Information technology 35 41 15 4 1 3 1 79 5 257
2018 Internal audit 52 32 13 3 0 0 0 84 3 29
2018 Evaluation 45 33 14 0 4 5 0 82 4 35
2018 Data sciences 34 43 16 3 0 4 0 80 3 136
2018 Policy 41 37 15 3 2 2 0 80 5 276
2018 Project management 42 36 14 4 2 2 1 80 6 397
2018 Other services to the public 27 37 23 5 3 3 2 67 9 625
2018 None of the above 28 38 21 4 3 5 1 70 8 748
2017 Client contact centre 27 40 17 6 3 6 0 72 10 75
2017 Federal regulators 33 37 16 6 4 4 0 73 10 248
2017 Compliance, inspection and enforcement 31 37 17 4 8 3 1 70 12 364
2017 Communications or public affairs 34 32 18 4 3 7 2 73 8 147
2017 Access to information and privacy 73 20 7 0 0 0 0 93 0 20
2017 Security 35 43 9 4 5 4 0 81 10 72
2017 Science and technology 36 36 15 4 3 6 1 76 7 1133
2017 Library services 63 16 14 0 0 7 0 85 0 12
2017 Legal services 36 30 15 0 8 10 0 74 9 13
2017 Administration and operations 41 34 18 2 2 3 0 78 4 816
2017 Human resources 43 37 14 3 1 2 1 82 4 248
2017 Financial management 38 42 13 2 3 2 0 82 5 214
2017 Procurement 21 51 21 5 2 0 0 72 7 37
2017 Real property 36 36 15 6 1 4 1 77 8 140
2017 Materiel management 39 37 7 10 5 1 0 77 15 60
2017 Information management 33 41 12 3 4 7 0 80 7 104
2017 Information technology 37 32 15 4 4 8 1 76 8 213
2017 Internal audit 61 33 7 0 0 0 0 93 0 15
2017 Evaluation 49 23 7 0 0 21 0 91 0 24
2017 Data sciences 33 36 20 3 4 5 0 72 7 108
2017 Policy 38 30 14 5 5 8 0 74 11 238
2017 Project management 38 40 12 2 1 5 1 83 4 326
2017 Other services to the public 29 35 19 7 5 4 1 67 13 336
2017 None of the above 27 31 19 6 3 6 7 67 11 630
2014 Client contact centre 18 46 18 9 2 6 1 69 12 101
2014 Federal regulators 38 35 15 3 2 6 1 78 5 307
2014 Compliance, inspection and enforcement 30 40 17 5 2 4 1 74 8 425
2014 Communications or public affairs 32 37 22 3 0 6 0 74 3 120
2014 Access to information and privacy 25 50 19 0 0 6 0 80 0 15
2014 Security 19 47 17 8 2 7 0 72 10 93
2014 Science and technology 35 36 18 4 2 5 1 75 6 1084
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 63 27 10 0 0 0 0 90 0 10
2014 Administration and operations 38 38 15 3 2 4 1 79 5 941
2014 Human resources 39 39 14 5 1 3 0 80 6 260
2014 Financial management 42 30 16 1 3 6 2 78 5 200
2014 Procurement 24 57 8 2 2 6 0 86 5 42
2014 Real property 37 37 20 3 0 2 1 76 3 162
2014 Materiel management 23 39 24 1 7 6 0 66 9 73
2014 Information management 34 49 8 2 2 6 0 88 4 122
2014 Information technology 32 36 19 2 3 8 1 74 6 196
2014 Internal audit 42 28 18 12 0 0 0 70 12 17
2014 Evaluation 39 40 11 5 0 5 0 83 5 18
2014 Other services to the public 32 34 19 5 3 6 1 71 9 547
2014 None of the above 28 35 18 6 4 7 2 69 11 845

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 25 25 7 1 5 1 64 9 77
2020 Federal regulators 35 37 15 6 4 3 0 74 10 314
2020 Compliance, inspection and enforcement 31 36 20 6 3 4 0 69 10 444
2020 Communications or public affairs 35 34 14 8 1 8 0 75 10 150
2020 Access to information and privacy 34 39 11 0 5 5 5 82 6 18
2020 Security 27 29 22 12 2 8 1 61 15 85
2020 Science and technology 26 36 22 8 2 6 1 67 10 1094
2020 Library services 53 4 34 9 0 0 0 57 9 15
2020 Administration and operations 36 34 15 5 2 6 2 76 8 1053
2020 Human resources 43 27 15 5 4 6 1 76 9 355
2020 Financial management 39 32 13 4 3 9 0 79 7 250
2020 Procurement 32 34 11 5 13 6 0 70 19 64
2020 Real property 39 34 15 2 2 7 1 80 5 172
2020 Materiel management 26 33 21 3 4 14 0 68 8 83
2020 Information management 39 29 18 2 1 7 5 77 3 112
2020 Information technology 34 36 16 3 1 8 2 78 5 243
2020 Internal audit 39 30 0 7 0 17 7 90 10 13
2020 Evaluation 40 33 7 12 0 7 0 79 13 27
2020 Data sciences 31 29 23 5 1 10 2 67 7 134
2020 Policy 30 34 18 9 5 5 0 67 14 337
2020 Project management 37 33 19 5 1 5 0 73 6 474
2020 Other services to the public 22 30 19 12 9 7 2 57 23 362
2020 None of the above 23 32 24 8 4 8 1 60 13 633

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 25 11 8 0 0 5 80 9 76
2020 Federal regulators 53 27 10 5 4 2 0 81 9 315
2020 Compliance, inspection and enforcement 47 33 7 7 4 1 1 82 11 442
2020 Communications or public affairs 47 35 8 5 1 3 2 86 6 150
2020 Access to information and privacy 45 28 11 11 0 0 5 77 11 18
2020 Security 42 35 3 13 6 1 0 78 19 85
2020 Science and technology 41 38 10 5 2 3 1 83 6 1094
2020 Library services 49 17 21 9 4 0 0 66 13 15
2020 Administration and operations 52 30 9 4 2 2 1 85 6 1050
2020 Human resources 58 24 7 3 4 2 1 86 7 355
2020 Financial management 50 29 8 3 4 5 1 84 7 249
2020 Procurement 51 21 8 4 13 2 0 74 17 63
2020 Real property 54 32 8 3 1 1 2 88 4 171
2020 Materiel management 49 29 13 4 1 2 2 81 5 83
2020 Information management 42 39 8 0 2 3 5 89 3 111
2020 Information technology 49 31 9 4 1 4 2 85 5 242
2020 Internal audit 56 37 7 0 0 0 0 93 0 13
2020 Evaluation 44 43 4 5 0 5 0 91 5 27
2020 Data sciences 37 34 12 8 3 4 3 76 11 133
2020 Policy 48 31 10 3 3 3 1 83 7 336
2020 Project management 53 30 7 5 2 2 1 86 7 475
2020 Other services to the public 44 33 12 5 3 1 2 80 8 361
2020 None of the above 35 34 14 8 5 2 1 71 14 635

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 45 4 8 1 0 0 87 9 77
2020 Federal regulators 54 33 7 3 3 0 0 87 6 313
2020 Compliance, inspection and enforcement 45 31 12 7 6 0 0 76 12 445
2020 Communications or public affairs 56 27 10 6 0 1 0 83 7 150
2020 Access to information and privacy 56 32 7 5 0 0 0 88 5 18
2020 Security 41 33 8 5 13 0 0 74 18 84
2020 Science and technology 47 35 8 6 2 0 0 83 9 1096
2020 Library services 66 26 4 4 0 0 0 91 4 15
2020 Administration and operations 58 32 6 3 2 0 0 90 4 1050
2020 Human resources 67 23 2 3 4 1 0 90 8 353
2020 Financial management 53 34 9 1 3 0 0 87 4 250
2020 Procurement 61 15 20 3 1 0 0 76 4 64
2020 Real property 58 32 6 2 1 1 0 91 3 170
2020 Materiel management 51 32 13 2 3 0 0 83 4 83
2020 Information management 58 31 6 5 0 0 0 90 5 111
2020 Information technology 55 35 5 2 3 0 0 90 5 241
2020 Internal audit 61 25 15 0 0 0 0 85 0 13
2020 Evaluation 73 17 5 5 0 0 0 90 5 27
2020 Data sciences 49 32 11 4 3 0 0 82 7 130
2020 Policy 57 30 7 3 1 0 0 88 5 334
2020 Project management 60 32 5 3 1 0 0 91 4 475
2020 Other services to the public 35 42 10 9 4 0 0 77 13 361
2020 None of the above 34 35 16 9 5 0 0 69 14 632
2019 Client contact centre 33 33 25 9 1 0 0 65 10 91
2019 Federal regulators 39 41 9 7 3 0 0 80 10 277
2019 Compliance, inspection and enforcement 40 37 9 10 4 0 0 77 14 398
2019 Communications or public affairs 49 34 6 7 3 1 0 83 10 150
2019 Access to information and privacy 78 22 0 0 0 0 0 100 0 14
2019 Security 44 42 9 3 3 0 0 86 5 100
2019 Science and technology 45 39 9 5 3 0 0 84 8 1086
2019 Legal services 48 26 6 7 13 0 0 74 20 15
2019 Administration and operations 53 33 8 3 2 0 0 86 6 933
2019 Human resources 61 30 3 5 1 0 0 91 6 296
2019 Financial management 49 37 6 5 2 0 0 87 7 226
2019 Procurement 54 28 11 6 2 0 0 82 7 43
2019 Real property 50 38 8 1 3 0 0 88 4 166
2019 Materiel management 45 35 8 10 3 0 0 80 12 83
2019 Information management 45 41 5 6 2 0 0 86 8 118
2019 Information technology 46 38 9 5 3 0 0 84 7 241
2019 Internal audit 74 26 0 0 0 0 0 100 0 19
2019 Evaluation 62 22 16 0 0 0 0 84 0 25
2019 Data sciences 47 34 12 6 2 0 0 81 7 131
2019 Policy 57 32 5 3 3 1 0 89 6 312
2019 Project management 51 33 7 5 3 0 0 85 8 372
2019 Other services to the public 35 43 11 7 4 0 0 78 12 463
2019 None of the above 43 34 11 6 5 0 0 78 11 685
2018 Client contact centre 30 49 10 7 4 1 0 79 11 101
2018 Federal regulators 42 42 6 6 4 0 0 85 10 296
2018 Compliance, inspection and enforcement 38 36 12 7 7 0 0 74 14 376
2018 Communications or public affairs 44 35 11 7 2 1 0 80 9 151
2018 Access to information and privacy 72 18 5 0 0 5 0 95 0 22
2018 Security 30 45 10 9 5 0 0 75 15 112
2018 Science and technology 43 41 9 4 2 0 0 84 6 1179
2018 Library services 71 19 0 10 0 0 0 90 10 13
2018 Administration and operations 51 34 8 4 2 0 0 85 6 973
2018 Human resources 58 31 6 4 1 0 0 89 5 316
2018 Financial management 41 45 7 4 3 0 0 87 7 226
2018 Procurement 39 44 12 4 0 0 0 83 4 42
2018 Real property 49 37 6 5 3 0 0 86 8 177
2018 Materiel management 45 38 8 6 3 0 0 83 9 70
2018 Information management 40 41 9 7 3 0 0 81 10 128
2018 Information technology 44 41 9 5 1 0 0 84 7 254
2018 Internal audit 60 24 13 0 3 0 0 84 3 29
2018 Evaluation 55 41 4 0 0 0 0 96 0 35
2018 Data sciences 47 39 7 5 1 0 0 86 7 136
2018 Policy 53 35 8 3 1 0 0 88 4 275
2018 Project management 47 37 8 5 2 0 0 84 8 399
2018 Other services to the public 30 43 14 8 6 0 0 73 14 623
2018 None of the above 34 40 15 7 4 1 0 75 10 747
2017 Client contact centre 38 40 12 4 4 1 0 79 8 76
2017 Federal regulators 39 42 8 7 4 0 0 81 12 250
2017 Compliance, inspection and enforcement 35 40 9 11 5 0 0 75 16 363
2017 Communications or public affairs 46 38 9 4 3 0 0 85 6 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 38 45 4 7 5 0 0 84 12 72
2017 Science and technology 45 36 10 5 3 0 0 81 9 1134
2017 Library services 70 30 0 0 0 0 0 100 0 12
2017 Legal services 46 14 24 8 8 0 0 60 17 13
2017 Administration and operations 48 36 9 5 2 0 0 84 7 819
2017 Human resources 55 33 5 5 1 0 0 88 6 249
2017 Financial management 47 39 7 5 2 0 0 87 7 214
2017 Procurement 27 53 12 7 2 0 0 79 9 37
2017 Real property 46 38 7 5 3 0 1 85 8 140
2017 Materiel management 47 25 20 6 3 0 0 72 8 60
2017 Information management 42 39 7 4 6 1 1 82 10 104
2017 Information technology 40 36 9 7 8 1 0 77 15 214
2017 Internal audit 67 26 7 0 0 0 0 93 0 15
2017 Evaluation 42 37 3 0 18 0 0 79 18 24
2017 Data sciences 45 37 9 6 2 1 0 83 8 108
2017 Policy 52 35 9 2 2 0 0 87 4 237
2017 Project management 52 35 7 4 2 1 0 88 6 328
2017 Other services to the public 37 33 16 8 6 0 0 70 14 336
2017 None of the above 32 36 17 9 6 0 0 68 15 630
2014 Client contact centre 18 58 13 9 2 0 0 76 11 101
2014 Federal regulators 37 42 9 9 4 0 0 79 13 307
2014 Compliance, inspection and enforcement 28 40 13 9 9 0 0 69 19 425
2014 Communications or public affairs 42 44 6 5 3 1 0 87 7 120
2014 Access to information and privacy 26 62 6 6 0 0 0 87 6 15
2014 Security 29 44 12 3 11 1 0 73 14 93
2014 Science and technology 37 40 12 6 4 0 0 77 11 1086
2014 Library services 53 24 7 8 7 0 0 77 16 12
2014 Legal services 55 28 0 18 0 0 0 82 18 10
2014 Administration and operations 44 37 10 6 4 0 0 81 9 942
2014 Human resources 43 45 8 3 1 0 0 89 4 260
2014 Financial management 48 31 12 6 3 0 0 79 9 200
2014 Procurement 37 39 6 15 0 3 0 78 16 42
2014 Real property 35 46 11 7 2 0 0 80 9 163
2014 Materiel management 31 37 12 12 8 0 0 68 20 74
2014 Information management 39 42 13 5 1 0 0 81 6 122
2014 Information technology 34 39 13 7 5 2 0 75 12 196
2014 Internal audit 35 35 24 0 5 0 0 70 5 17
2014 Evaluation 54 46 0 0 0 0 0 100 0 18
2014 Other services to the public 36 35 14 12 3 0 0 71 15 548
2014 None of the above 32 40 14 8 5 1 0 72 13 847

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 45 5 8 2 0 0 85 10 77
2020 Federal regulators 47 33 10 7 3 0 0 80 10 314
2020 Compliance, inspection and enforcement 34 34 16 7 9 0 0 68 16 445
2020 Communications or public affairs 56 26 9 5 2 2 0 83 7 148
2020 Access to information and privacy 48 40 7 5 0 0 0 88 5 18
2020 Security 39 20 25 10 6 0 0 59 16 85
2020 Science and technology 37 38 14 7 3 1 0 75 11 1096
2020 Library services 53 14 23 9 0 0 0 67 9 14
2020 Administration and operations 49 35 11 3 3 0 0 84 5 1047
2020 Human resources 64 21 11 3 2 0 0 85 4 353
2020 Financial management 45 32 13 6 4 0 0 77 10 247
2020 Procurement 53 17 20 5 4 0 0 71 9 64
2020 Real property 54 33 9 4 0 1 0 87 4 169
2020 Materiel management 50 27 13 2 5 2 0 79 7 83
2020 Information management 56 28 10 5 2 0 0 84 6 110
2020 Information technology 47 33 12 4 3 0 0 80 8 242
2020 Internal audit 78 15 7 0 0 0 0 93 0 13
2020 Evaluation 66 21 4 10 0 0 0 87 10 27
2020 Data sciences 47 30 14 5 4 1 0 78 9 133
2020 Policy 49 32 11 5 3 1 0 81 7 335
2020 Project management 54 30 10 3 2 0 0 84 5 475
2020 Other services to the public 30 36 17 10 7 0 0 66 17 361
2020 None of the above 29 29 22 12 7 0 0 59 19 635
2019 Client contact centre 31 32 26 6 5 0 1 63 11 91
2019 Federal regulators 33 33 17 12 5 0 0 66 17 277
2019 Compliance, inspection and enforcement 36 33 14 11 5 0 0 69 17 398
2019 Communications or public affairs 45 31 7 8 7 2 0 77 16 149
2019 Access to information and privacy 72 28 0 0 0 0 0 100 0 14
2019 Security 43 24 21 5 6 0 0 67 12 100
2019 Science and technology 37 37 15 7 3 1 0 75 10 1088
2019 Legal services 50 31 0 6 13 0 0 81 19 15
2019 Administration and operations 46 32 13 6 3 0 0 78 9 936
2019 Human resources 55 30 9 5 1 0 0 85 6 296
2019 Financial management 47 32 10 7 3 0 0 80 10 225
2019 Procurement 42 36 16 2 5 0 0 77 7 43
2019 Real property 50 33 10 4 3 0 0 84 6 164
2019 Materiel management 44 29 18 7 1 1 0 74 8 83
2019 Information management 36 37 12 9 4 2 0 74 13 119
2019 Information technology 35 39 12 8 6 0 0 73 14 242
2019 Internal audit 62 33 5 0 0 0 0 95 0 18
2019 Evaluation 54 30 11 0 4 0 0 84 4 26
2019 Data sciences 39 32 16 10 2 0 0 71 12 131
2019 Policy 46 36 12 3 1 1 0 84 5 310
2019 Project management 45 33 11 8 3 0 0 78 10 370
2019 Other services to the public 32 33 17 12 7 0 0 65 19 463
2019 None of the above 35 31 17 9 8 1 0 67 17 685
2018 Client contact centre 20 44 16 13 5 2 0 65 18 101
2018 Federal regulators 35 33 17 11 3 1 0 69 14 295
2018 Compliance, inspection and enforcement 32 31 19 11 7 0 0 62 18 376
2018 Communications or public affairs 42 32 15 4 6 1 0 74 11 152
2018 Access to information and privacy 73 18 4 0 0 5 0 95 0 23
2018 Security 25 36 23 4 11 0 0 61 16 114
2018 Science and technology 31 42 15 8 3 0 0 74 11 1178
2018 Library services 56 25 10 0 10 0 0 81 10 13
2018 Administration and operations 45 31 13 6 4 0 0 76 11 974
2018 Human resources 54 31 8 5 1 0 0 85 7 314
2018 Financial management 37 38 12 8 4 1 0 76 12 229
2018 Procurement 37 39 13 10 0 0 0 76 10 42
2018 Real property 44 34 13 6 3 0 0 78 9 178
2018 Materiel management 47 30 7 11 2 3 0 79 14 70
2018 Information management 38 34 16 9 4 0 0 71 13 128
2018 Information technology 36 36 16 7 4 1 0 72 12 255
2018 Internal audit 55 26 7 6 7 0 0 81 13 29
2018 Evaluation 59 35 6 0 0 0 0 94 0 34
2018 Data sciences 42 40 9 6 3 0 0 82 9 136
2018 Policy 41 37 13 7 1 0 0 78 9 274
2018 Project management 40 36 14 7 4 0 0 76 10 391
2018 Other services to the public 23 36 18 14 7 1 0 60 22 624
2018 None of the above 31 31 20 10 6 1 0 63 16 746
2017 Client contact centre 32 32 22 7 6 1 0 64 13 76
2017 Federal regulators 32 38 12 12 6 0 0 70 18 249
2017 Compliance, inspection and enforcement 26 35 18 11 10 0 0 61 22 363
2017 Communications or public affairs 44 32 15 5 4 0 0 76 9 149
2017 Access to information and privacy 73 15 5 0 7 0 0 88 7 20
2017 Security 32 52 5 6 5 0 0 84 11 72
2017 Science and technology 36 38 12 9 5 1 0 74 14 1133
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 22 54 7 8 8 0 0 76 16 13
2017 Administration and operations 39 32 19 5 3 1 0 72 9 820
2017 Human resources 47 30 14 6 2 2 0 78 8 248
2017 Financial management 40 36 14 4 6 0 0 76 10 215
2017 Procurement 14 55 15 9 7 0 0 68 16 37
2017 Real property 37 41 11 10 1 0 0 78 11 140
2017 Materiel management 42 23 18 9 5 0 2 67 15 60
2017 Information management 30 37 17 9 4 2 0 68 14 104
2017 Information technology 35 31 14 8 12 0 0 66 20 214
2017 Internal audit 67 20 7 7 0 0 0 87 7 15
2017 Evaluation 35 44 4 0 18 0 0 79 18 24
2017 Data sciences 39 30 18 8 5 0 0 69 13 108
2017 Policy 41 36 15 4 2 2 0 79 6 235
2017 Project management 45 31 15 5 3 1 0 77 8 327
2017 Other services to the public 29 25 28 11 6 0 0 55 17 335
2017 None of the above 24 30 18 18 10 0 0 54 28 630
2014 Client contact centre 9 44 28 14 4 0 1 53 18 101
2014 Federal regulators 17 33 17 22 11 0 0 50 33 308
2014 Compliance, inspection and enforcement 19 36 17 16 12 0 0 55 28 425
2014 Communications or public affairs 27 41 12 14 5 1 0 69 19 120
2014 Access to information and privacy 19 48 21 13 0 0 0 67 13 15
2014 Security 18 39 23 12 7 1 0 58 20 92
2014 Science and technology 19 36 19 16 10 0 0 55 26 1086
2014 Library services 37 8 16 14 16 8 0 50 33 12
2014 Legal services 32 33 27 8 0 0 0 65 8 10
2014 Administration and operations 27 36 17 13 6 1 0 63 20 942
2014 Human resources 32 34 19 9 5 0 0 67 14 260
2014 Financial management 24 35 21 12 8 0 0 59 20 200
2014 Procurement 20 34 22 22 2 0 0 54 25 42
2014 Real property 21 40 18 14 7 1 0 61 21 163
2014 Materiel management 18 37 23 15 7 0 0 55 22 74
2014 Information management 24 35 19 14 6 2 0 60 20 123
2014 Information technology 21 28 21 16 12 1 0 50 29 196
2014 Internal audit 29 30 17 11 13 0 0 59 24 17
2014 Evaluation 32 57 5 6 0 0 0 89 6 18
2014 Other services to the public 26 33 21 11 10 0 0 59 20 548
2014 None of the above 24 33 19 12 11 1 1 57 23 848

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 45 7 8 3 0 0 82 11 75
2020 Federal regulators 40 41 11 5 3 0 0 81 8 314
2020 Compliance, inspection and enforcement 28 37 15 11 8 0 0 65 19 443
2020 Communications or public affairs 53 29 9 4 3 2 0 83 7 150
2020 Access to information and privacy 65 29 0 6 0 0 0 94 6 17
2020 Security 37 27 18 10 7 0 0 65 17 83
2020 Science and technology 35 38 14 10 3 0 0 73 13 1091
2020 Library services 48 33 14 5 0 0 0 81 5 14
2020 Administration and operations 45 35 13 4 2 0 0 81 6 1047
2020 Human resources 64 24 8 3 2 0 0 87 5 353
2020 Financial management 44 36 11 5 4 0 0 80 9 248
2020 Procurement 53 20 10 16 2 0 0 72 18 63
2020 Real property 49 35 12 2 2 1 0 84 4 169
2020 Materiel management 48 23 19 6 5 0 0 71 11 82
2020 Information management 51 33 9 4 3 0 0 84 7 112
2020 Information technology 43 36 10 7 4 0 0 79 11 239
2020 Internal audit 63 29 7 0 0 0 0 93 0 13
2020 Evaluation 66 21 4 10 0 0 0 87 10 27
2020 Data sciences 42 31 15 10 2 1 0 73 12 133
2020 Policy 45 32 13 8 2 0 0 78 10 331
2020 Project management 50 35 9 5 1 0 0 85 6 475
2020 Other services to the public 28 36 13 15 9 0 0 64 24 362
2020 None of the above 25 32 19 18 5 0 0 58 23 626
2019 Client contact centre 28 32 28 5 6 0 1 61 10 92
2019 Federal regulators 29 39 17 10 5 0 0 68 15 277
2019 Compliance, inspection and enforcement 32 35 14 14 6 0 0 67 20 397
2019 Communications or public affairs 37 36 11 9 6 1 0 74 15 151
2019 Access to information and privacy 65 35 0 0 0 0 0 100 0 14
2019 Security 42 20 17 12 9 0 0 62 21 98
2019 Science and technology 32 39 15 10 4 0 0 71 14 1082
2019 Legal services 42 39 0 6 13 0 0 81 19 15
2019 Administration and operations 45 32 13 7 3 0 0 77 10 936
2019 Human resources 55 31 8 5 1 0 0 86 6 295
2019 Financial management 45 33 12 7 2 0 0 78 10 224
2019 Procurement 31 42 21 2 3 0 0 73 5 42
2019 Real property 48 36 13 1 2 0 0 83 3 166
2019 Materiel management 44 34 9 10 4 0 0 77 13 84
2019 Information management 31 41 11 12 4 2 0 73 16 119
2019 Information technology 31 43 13 7 6 0 0 74 13 237
2019 Internal audit 64 16 20 0 0 0 0 80 0 19
2019 Evaluation 61 28 7 4 0 0 0 89 4 26
2019 Data sciences 38 40 8 9 5 0 0 78 14 130
2019 Policy 44 37 10 6 1 1 0 82 8 310
2019 Project management 46 30 12 8 3 0 0 77 11 371
2019 Other services to the public 29 33 16 16 5 0 0 62 21 459
2019 None of the above 31 35 17 10 7 0 0 66 17 686
2018 Client contact centre 18 41 18 18 5 0 0 59 23 99
2018 Federal regulators 31 38 14 13 4 0 0 69 17 295
2018 Compliance, inspection and enforcement 26 36 18 12 8 0 0 61 21 374
2018 Communications or public affairs 35 36 16 6 6 1 0 72 12 150
2018 Access to information and privacy 73 18 4 0 0 5 0 95 0 23
2018 Security 23 37 21 10 9 0 0 60 19 114
2018 Science and technology 28 45 16 8 3 0 0 73 11 1177
2018 Library services 56 25 19 0 0 0 0 81 0 13
2018 Administration and operations 43 33 13 7 4 0 0 76 11 970
2018 Human resources 52 32 8 6 2 0 0 85 8 317
2018 Financial management 35 40 14 5 4 1 0 76 9 229
2018 Procurement 29 45 17 9 0 0 0 74 9 42
2018 Real property 42 38 10 6 5 0 0 80 10 178
2018 Materiel management 42 26 16 14 3 0 0 67 17 70
2018 Information management 35 36 15 10 4 1 0 71 14 128
2018 Information technology 33 38 20 4 4 0 0 71 9 255
2018 Internal audit 59 19 13 3 7 0 0 77 10 29
2018 Evaluation 50 41 5 0 4 0 0 91 4 35
2018 Data sciences 33 44 13 8 2 0 0 77 10 136
2018 Policy 41 38 12 7 1 0 0 79 9 273
2018 Project management 35 41 14 7 3 0 0 76 10 395
2018 Other services to the public 20 36 21 14 9 0 0 56 23 625
2018 None of the above 27 35 19 12 5 1 0 63 18 747
2017 Client contact centre 33 29 19 13 5 1 0 62 19 76
2017 Federal regulators 30 43 10 11 6 0 0 72 17 250
2017 Compliance, inspection and enforcement 25 34 17 17 7 0 0 59 24 363
2017 Communications or public affairs 37 40 14 5 4 0 0 77 9 148
2017 Access to information and privacy 78 11 5 0 7 0 0 88 7 20
2017 Security 33 46 7 5 9 0 0 79 14 72
2017 Science and technology 33 40 13 10 4 0 0 73 14 1135
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 39 29 24 0 8 0 0 68 8 13
2017 Administration and operations 38 35 16 8 3 0 0 73 10 818
2017 Human resources 47 35 10 5 3 0 0 82 8 248
2017 Financial management 40 39 11 7 3 0 0 79 9 215
2017 Procurement 17 51 19 9 4 0 0 68 13 37
2017 Real property 39 37 12 11 1 0 0 76 12 140
2017 Materiel management 46 23 14 11 6 0 0 69 17 60
2017 Information management 31 35 18 6 7 1 1 68 13 104
2017 Information technology 33 32 15 10 9 0 0 65 20 214
2017 Internal audit 67 20 13 0 0 0 0 87 0 15
2017 Evaluation 38 40 4 0 18 0 0 79 18 24
2017 Data sciences 35 34 16 13 3 0 0 68 16 107
2017 Policy 40 38 13 7 2 1 0 79 8 237
2017 Project management 42 35 13 8 2 0 0 77 11 327
2017 Other services to the public 29 28 22 13 8 0 0 57 21 335
2017 None of the above 23 33 20 14 10 0 0 55 24 629
2014 Client contact centre 9 38 29 19 3 1 0 48 23 101
2014 Federal regulators 16 35 16 22 10 0 0 51 33 308
2014 Compliance, inspection and enforcement 16 34 18 16 15 0 0 50 31 425
2014 Communications or public affairs 28 36 15 16 5 1 0 65 21 120
2014 Access to information and privacy 19 60 6 14 0 0 0 79 14 15
2014 Security 23 38 15 17 7 0 0 61 24 93
2014 Science and technology 17 36 18 18 10 0 0 54 28 1086
2014 Library services 29 24 17 22 8 0 0 53 30 12
2014 Legal services 32 41 19 8 0 0 0 73 8 10
2014 Administration and operations 26 37 17 14 5 0 0 63 19 942
2014 Human resources 33 36 16 9 5 0 0 69 14 260
2014 Financial management 24 39 19 12 6 0 0 63 18 200
2014 Procurement 18 46 21 13 2 0 0 64 15 42
2014 Real property 21 41 18 13 7 1 0 61 20 163
2014 Materiel management 16 35 22 14 12 1 0 51 27 74
2014 Information management 23 42 14 15 5 1 0 65 20 123
2014 Information technology 18 34 21 12 13 1 0 53 26 194
2014 Internal audit 23 36 17 11 13 0 0 59 24 17
2014 Evaluation 33 61 0 6 0 0 0 94 6 18
2014 Other services to the public 21 38 19 13 10 0 0 58 23 548
2014 None of the above 21 31 20 16 10 1 1 53 27 846

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 32 12 3 4 0 0 81 7 77
2020 Federal regulators 44 24 17 8 4 2 0 70 13 315
2020 Compliance, inspection and enforcement 30 28 19 11 9 2 0 60 21 443
2020 Communications or public affairs 49 26 16 3 3 3 1 78 6 150
2020 Access to information and privacy 62 27 11 0 0 0 0 89 0 18
2020 Security 40 18 22 7 12 1 0 58 20 85
2020 Science and technology 38 29 16 8 4 4 1 71 13 1096
2020 Library services 39 26 13 4 4 14 0 75 10 15
2020 Administration and operations 44 25 14 8 4 3 2 73 12 1050
2020 Human resources 60 17 10 5 5 2 1 79 10 354
2020 Financial management 42 22 17 9 6 2 0 66 16 249
2020 Procurement 48 14 15 14 8 1 0 62 22 64
2020 Real property 43 25 22 6 2 2 1 69 8 171
2020 Materiel management 55 24 11 4 4 0 1 80 8 83
2020 Information management 37 24 23 11 3 0 2 62 15 112
2020 Information technology 39 32 16 6 4 3 0 73 11 243
2020 Internal audit 61 31 8 0 0 0 0 92 0 13
2020 Evaluation 54 30 7 5 0 4 0 87 5 27
2020 Data sciences 38 28 18 9 2 3 0 69 12 133
2020 Policy 39 28 19 7 5 2 0 69 12 336
2020 Project management 48 28 12 7 2 1 0 78 10 475
2020 Other services to the public 30 28 16 13 9 3 2 61 23 362
2020 None of the above 29 23 20 9 9 4 5 57 21 634
2019 Client contact centre 31 26 20 11 7 4 1 60 19 92
2019 Federal regulators 33 29 19 13 3 3 0 64 16 277
2019 Compliance, inspection and enforcement 31 30 17 12 7 4 0 63 19 397
2019 Communications or public affairs 36 23 17 10 7 5 1 63 18 151
2019 Access to information and privacy 57 28 14 0 0 0 0 86 0 14
2019 Security 37 23 18 10 9 0 3 62 20 100
2019 Science and technology 38 31 17 8 4 2 1 71 12 1088
2019 Legal services 21 48 0 17 13 0 0 69 31 15
2019 Administration and operations 42 24 15 9 5 3 1 69 15 938
2019 Human resources 51 23 15 7 2 2 0 76 9 293
2019 Financial management 41 25 17 10 5 2 0 67 15 224
2019 Procurement 35 33 18 6 7 0 0 69 13 43
2019 Real property 38 32 18 7 3 1 1 72 10 166
2019 Materiel management 51 21 19 5 2 2 0 74 7 83
2019 Information management 36 22 18 10 8 5 0 62 19 119
2019 Information technology 32 30 20 10 7 2 0 62 17 242
2019 Internal audit 42 32 21 5 0 0 0 74 5 19
2019 Evaluation 64 20 5 3 8 0 0 84 11 26
2019 Data sciences 41 27 16 9 4 2 1 70 14 132
2019 Policy 44 24 13 11 4 3 0 71 16 312
2019 Project management 42 27 15 9 4 1 1 71 14 372
2019 Other services to the public 32 25 20 9 10 3 1 59 20 462
2019 None of the above 34 25 19 11 7 2 1 61 19 684
2018 Client contact centre 21 36 24 10 6 2 0 58 17 101
2018 Federal regulators 34 24 18 14 7 3 0 60 21 295
2018 Compliance, inspection and enforcement 29 28 18 13 9 2 1 59 23 375
2018 Communications or public affairs 41 22 14 9 11 3 0 65 20 152
2018 Access to information and privacy 65 18 4 0 0 9 4 95 0 23
2018 Security 24 34 18 10 12 2 0 59 23 114
2018 Science and technology 36 32 18 8 4 3 0 70 12 1183
2018 Library services 56 23 11 0 0 10 0 88 0 13
2018 Administration and operations 41 25 16 10 5 3 0 68 15 973
2018 Human resources 51 26 13 6 4 1 0 78 10 318
2018 Financial management 31 26 23 10 5 5 0 60 16 231
2018 Procurement 32 30 25 11 0 2 0 63 11 42
2018 Real property 42 28 13 10 4 2 0 72 15 178
2018 Materiel management 42 31 9 6 7 4 1 77 13 70
2018 Information management 36 27 15 7 7 7 1 69 15 127
2018 Information technology 31 27 22 9 7 3 1 60 17 256
2018 Internal audit 25 36 20 13 7 0 0 61 19 29
2018 Evaluation 56 25 14 6 0 0 0 80 6 35
2018 Data sciences 33 32 15 12 4 4 0 68 16 136
2018 Policy 35 29 18 9 4 4 1 68 13 275
2018 Project management 39 29 15 8 5 3 1 71 13 396
2018 Other services to the public 26 27 21 13 9 3 1 56 22 624
2018 None of the above 29 30 20 9 7 4 1 62 16 748
2017 Client contact centre 25 25 22 10 6 7 5 57 18 76
2017 Federal regulators 31 34 15 14 6 1 0 65 19 250
2017 Compliance, inspection and enforcement 26 32 15 13 11 3 0 60 25 363
2017 Communications or public affairs 32 34 20 7 5 1 0 67 12 150
2017 Access to information and privacy 68 15 10 7 0 0 0 84 7 20
2017 Security 30 35 19 8 4 0 4 68 12 72
2017 Science and technology 36 34 14 8 5 3 1 73 13 1134
2017 Library services 55 16 14 0 16 0 0 70 16 12
2017 Legal services 31 46 15 0 8 0 0 76 8 13
2017 Administration and operations 38 29 17 9 4 3 0 69 13 820
2017 Human resources 41 27 13 10 5 4 0 71 15 248
2017 Financial management 34 26 21 10 6 3 1 62 16 215
2017 Procurement 16 44 17 16 6 2 0 61 22 37
2017 Real property 31 31 18 15 2 2 1 64 18 140
2017 Materiel management 46 20 12 11 4 5 2 71 16 60
2017 Information management 27 28 23 7 9 6 0 58 18 103
2017 Information technology 26 27 17 13 11 6 0 56 26 214
2017 Internal audit 41 26 33 0 0 0 0 67 0 15
2017 Evaluation 31 24 12 0 4 11 18 78 5 24
2017 Data sciences 32 26 17 12 7 6 0 62 20 108
2017 Policy 32 27 25 8 3 5 0 62 12 237
2017 Project management 40 27 17 8 4 4 0 69 13 328
2017 Other services to the public 32 26 21 11 8 1 0 59 19 336
2017 None of the above 27 27 23 12 8 3 1 56 21 629
2014 Client contact centre 9 35 19 18 7 6 5 50 28 101
2014 Federal regulators 24 26 19 15 11 5 1 52 28 307
2014 Compliance, inspection and enforcement 21 27 22 14 14 2 1 49 29 425
2014 Communications or public affairs 31 23 21 14 8 3 0 56 22 120
2014 Access to information and privacy 19 43 6 25 0 6 0 66 27 15
2014 Security 16 33 26 12 10 1 2 51 23 93
2014 Science and technology 27 30 20 11 6 5 0 61 18 1086
2014 Library services 27 16 43 7 7 0 0 43 14 12
2014 Legal services 32 10 18 18 16 8 0 45 36 10
2014 Administration and operations 31 28 17 11 7 5 1 63 19 941
2014 Human resources 33 25 16 13 10 2 1 60 24 260
2014 Financial management 25 27 17 15 11 3 1 54 28 200
2014 Procurement 20 25 30 9 11 6 0 48 21 42
2014 Real property 27 30 22 11 8 1 0 58 20 163
2014 Materiel management 26 22 26 10 14 1 0 49 25 74
2014 Information management 23 29 24 10 8 7 0 55 19 123
2014 Information technology 22 25 22 14 11 4 1 50 27 196
2014 Internal audit 11 36 29 11 7 6 0 50 19 17
2014 Evaluation 38 33 19 10 0 0 0 71 10 18
2014 Other services to the public 30 23 23 11 6 4 2 56 19 547
2014 None of the above 28 23 19 14 10 3 3 55 25 847
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 32 47 21 77
2020 Federal regulators 23 41 36 315
2020 Compliance, inspection and enforcement 20 47 33 446
2020 Communications or public affairs 17 51 32 150
2020 Access to information and privacy 21 32 47 18
2020 Security 21 47 33 84
2020 Science and technology 17 52 31 1098
2020 Library services 0 70 30 15
2020 Administration and operations 30 36 33 1053
2020 Human resources 24 42 34 355
2020 Financial management 31 30 39 250
2020 Procurement 20 33 47 64
2020 Real property 20 45 35 172
2020 Materiel management 16 53 30 83
2020 Information management 20 42 38 112
2020 Information technology 15 46 40 244
2020 Internal audit 8 56 37 13
2020 Evaluation 18 59 23 27
2020 Data sciences 23 46 31 134
2020 Policy 35 32 34 338
2020 Project management 26 39 35 474
2020 Other services to the public 22 50 28 363
2020 None of the above 24 44 32 635
2019 Client contact centre 22 42 35 91
2019 Federal regulators 27 37 36 278
2019 Compliance, inspection and enforcement 19 45 36 397
2019 Communications or public affairs 31 32 37 151
2019 Access to information and privacy 14 28 57 14
2019 Security 30 43 26 100
2019 Science and technology 18 50 32 1089
2019 Legal services 26 44 30 15
2019 Administration and operations 30 33 37 937
2019 Human resources 29 39 32 294
2019 Financial management 27 33 39 226
2019 Procurement 39 26 35 43
2019 Real property 24 38 38 166
2019 Materiel management 29 52 19 84
2019 Information management 28 42 30 120
2019 Information technology 17 47 36 241
2019 Internal audit 32 22 46 19
2019 Evaluation 27 50 24 25
2019 Data sciences 23 41 36 132
2019 Policy 37 29 34 313
2019 Project management 31 36 32 373
2019 Other services to the public 25 49 26 461
2019 None of the above 24 47 29 684
2018 Client contact centre 22 44 34 99
2018 Federal regulators 19 41 40 296
2018 Compliance, inspection and enforcement 19 47 33 373
2018 Communications or public affairs 32 33 35 152
2018 Access to information and privacy 18 47 35 23
2018 Security 28 45 27 112
2018 Science and technology 17 53 30 1181
2018 Library services 11 79 10 13
2018 Administration and operations 28 35 37 968
2018 Human resources 28 44 29 316
2018 Financial management 35 30 35 231
2018 Procurement 24 47 29 42
2018 Real property 22 45 33 178
2018 Materiel management 22 42 35 70
2018 Information management 21 49 30 128
2018 Information technology 21 43 37 257
2018 Internal audit 30 34 36 29
2018 Evaluation 22 47 32 35
2018 Data sciences 24 50 26 137
2018 Policy 35 26 39 275
2018 Project management 27 37 36 401
2018 Other services to the public 27 46 27 613
2018 None of the above 22 47 30 739
2017 Client contact centre 28 48 24 76
2017 Federal regulators 25 41 34 250
2017 Compliance, inspection and enforcement 22 42 36 364
2017 Communications or public affairs 23 39 39 150
2017 Access to information and privacy 14 49 37 20
2017 Security 18 34 47 72
2017 Science and technology 17 56 28 1133
2017 Library services 35 42 23 12
2017 Legal services 16 54 31 13
2017 Administration and operations 28 38 35 819
2017 Human resources 24 43 33 249
2017 Financial management 37 31 33 214
2017 Procurement 21 47 32 36
2017 Real property 28 38 34 140
2017 Materiel management 21 52 27 60
2017 Information management 26 39 35 105
2017 Information technology 22 48 30 214
2017 Internal audit 40 20 40 15
2017 Evaluation 14 35 51 24
2017 Data sciences 28 47 25 108
2017 Policy 33 29 38 238
2017 Project management 26 40 35 328
2017 Other services to the public 19 43 38 336
2017 None of the above 18 50 32 630
2014 Client contact centre 32 38 30 100
2014 Federal regulators 24 35 41 308
2014 Compliance, inspection and enforcement 20 44 36 424
2014 Communications or public affairs 30 35 35 120
2014 Access to information and privacy 19 56 25 15
2014 Security 17 50 33 93
2014 Science and technology 17 54 29 1087
2014 Library services 19 34 47 12
2014 Legal services 33 49 18 10
2014 Administration and operations 29 36 34 942
2014 Human resources 39 26 34 260
2014 Financial management 36 27 37 199
2014 Procurement 40 36 24 42
2014 Real property 25 38 37 163
2014 Materiel management 24 42 34 74
2014 Information management 23 40 37 123
2014 Information technology 18 48 34 196
2014 Internal audit 30 41 29 17
2014 Evaluation 32 40 28 18
2014 Other services to the public 24 52 24 547
2014 None of the above 26 44 30 846

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 42 20 19 7 2 10 20
2020 Federal regulators 24 54 12 3 3 4 73
2020 Compliance, inspection and enforcement 24 28 30 5 5 8 91
2020 Communications or public affairs 13 47 28 9 3 0 28
2020 Security 22 16 42 0 16 5 22
2020 Science and technology 27 38 11 5 14 5 182
2020 Administration and operations 18 47 24 2 4 5 302
2020 Human resources 15 37 27 2 2 16 81
2020 Financial management 9 39 38 2 4 7 81
2020 Procurement 6 33 29 6 6 20 15
2020 Real property 19 37 22 2 10 10 38
2020 Materiel management 43 29 18 0 5 5 17
2020 Information management 26 39 24 0 12 0 25
2020 Information technology 27 26 36 0 6 5 37
2020 Data sciences 14 34 15 11 16 10 28
2020 Policy 3 40 35 3 9 9 115
2020 Project management 14 40 16 4 17 8 120
2020 Other services to the public 17 40 12 25 2 5 75
2020 None of the above 18 52 11 8 7 4 151
2019 Client contact centre 25 27 24 12 9 4 25
2019 Federal regulators 27 42 11 3 9 7 70
2019 Compliance, inspection and enforcement 20 33 20 5 13 8 66
2019 Communications or public affairs 4 21 31 13 22 9 43
2019 Security 14 14 40 9 22 2 34
2019 Science and technology 27 30 12 7 19 6 194
2019 Administration and operations 13 41 23 8 9 5 278
2019 Human resources 13 36 30 6 10 5 84
2019 Financial management 5 49 33 5 7 3 63
2019 Procurement 20 46 26 4 0 4 18
2019 Real property 25 9 37 4 17 8 41
2019 Materiel management 49 16 6 7 13 9 25
2019 Information management 21 23 32 3 17 5 34
2019 Information technology 22 25 32 5 7 9 39
2019 Data sciences 18 40 12 10 17 3 25
2019 Policy 5 27 37 3 19 8 113
2019 Project management 16 31 22 5 18 8 114
2019 Other services to the public 18 24 9 21 23 5 106
2019 None of the above 16 39 12 13 14 6 159
2018 Client contact centre 46 19 21 7 4 3 23
2018 Federal regulators 34 28 26 7 4 2 55
2018 Compliance, inspection and enforcement 26 35 19 10 4 6 75
2018 Communications or public affairs 10 38 31 5 4 13 49
2018 Security 18 26 24 18 8 6 39
2018 Science and technology 31 33 9 9 14 4 205
2018 Administration and operations 19 46 20 4 7 4 273
2018 Human resources 17 35 31 5 8 4 87
2018 Financial management 9 40 35 2 8 6 82
2018 Procurement 42 23 18 0 0 17 11
2018 Real property 17 31 22 2 10 19 40
2018 Materiel management 50 10 15 14 5 5 16
2018 Information management 18 16 31 7 19 8 28
2018 Information technology 29 24 37 2 6 2 55
2018 Data sciences 16 43 17 12 10 3 30
2018 Policy 10 40 43 1 1 5 95
2018 Project management 19 40 24 4 8 4 104
2018 Other services to the public 22 38 11 20 2 8 162
2018 None of the above 23 35 14 17 5 7 170
2017 Client contact centre 43 23 11 6 8 8 21
2017 Federal regulators 23 45 18 7 5 2 60
2017 Compliance, inspection and enforcement 22 34 30 6 3 5 72
2017 Communications or public affairs 3 52 25 0 12 8 34
2017 Security 18 24 21 10 16 10 21
2017 Science and technology 30 25 9 7 19 10 170
2017 Administration and operations 24 42 18 3 4 8 229
2017 Human resources 14 27 33 5 12 9 61
2017 Financial management 15 41 28 4 3 9 81
2017 Procurement 27 30 43 0 0 0 11
2017 Real property 19 34 28 4 11 4 40
2017 Materiel management 22 42 18 0 0 17 17
2017 Information management 15 13 29 3 40 0 25
2017 Information technology 26 27 34 2 7 4 48
2017 Data sciences 15 15 22 11 33 4 26
2017 Policy 6 36 35 1 11 11 81
2017 Project management 22 33 18 3 18 6 81
2017 Other services to the public 11 45 13 16 5 10 75
2017 None of the above 39 24 8 9 6 14 133
2014 Client contact centre 43 21 11 16 9999 9 28
2014 Federal regulators 10 36 28 16 9999 11 73
2014 Compliance, inspection and enforcement 26 36 17 13 9999 8 84
2014 Communications or public affairs 14 27 27 11 9999 20 35
2014 Security 28 33 23 16 9999 0 19
2014 Science and technology 42 26 11 9 9999 13 182
2014 Administration and operations 25 35 23 9 9999 8 277
2014 Human resources 18 22 31 9 9999 20 108
2014 Financial management 13 31 41 4 9999 11 74
2014 Procurement 24 12 45 7 9999 11 16
2014 Real property 30 23 30 13 9999 4 43
2014 Materiel management 37 18 30 0 9999 15 21
2014 Information management 25 21 13 18 9999 23 29
2014 Information technology 17 30 27 11 9999 15 37
2014 Other services to the public 32 30 8 14 9999 16 126
2014 None of the above 25 34 14 19 9999 7 234
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 21 79 76
2020 Federal regulators 7 93 314
2020 Compliance, inspection and enforcement 17 83 446
2020 Communications or public affairs 12 88 150
2020 Security 12 88 85
2020 Science and technology 11 89 1097
2020 Library services 0 100 15
2020 Administration and operations 10 90 1053
2020 Human resources 8 92 355
2020 Financial management 11 89 249
2020 Procurement 21 79 64
2020 Real property 8 92 172
2020 Materiel management 13 87 83
2020 Information management 9 91 112
2020 Information technology 8 92 243
2020 Data sciences 12 88 134
2020 Policy 11 89 337
2020 Project management 9 91 473
2020 Other services to the public 18 82 363
2020 None of the above 18 82 636
2019 Client contact centre 8 92 91
2019 Federal regulators 15 85 277
2019 Compliance, inspection and enforcement 14 86 397
2019 Communications or public affairs 14 86 151
2019 Security 20 80 99
2019 Science and technology 10 90 1085
2019 Administration and operations 16 84 937
2019 Human resources 9 91 295
2019 Financial management 10 90 226
2019 Procurement 16 84 43
2019 Real property 12 88 166
2019 Materiel management 21 79 84
2019 Information management 13 87 120
2019 Information technology 10 90 240
2019 Data sciences 8 92 132
2019 Policy 12 88 311
2019 Project management 14 86 372
2019 Other services to the public 19 81 463
2019 None of the above 14 86 686
2018 Client contact centre 15 85 100
2018 Federal regulators 15 85 297
2018 Compliance, inspection and enforcement 19 81 374
2018 Communications or public affairs 18 82 151
2018 Security 18 82 115
2018 Science and technology 11 89 1180
2018 Library services 0 100 13
2018 Administration and operations 15 85 974
2018 Human resources 11 89 316
2018 Financial management 14 86 229
2018 Procurement 12 88 42
2018 Real property 14 86 173
2018 Materiel management 16 84 69
2018 Information management 14 86 128
2018 Information technology 11 89 257
2018 Internal audit 23 77 29
2018 Data sciences 12 88 137
2018 Policy 12 88 276
2018 Project management 12 88 401
2018 Other services to the public 21 79 626
2018 None of the above 17 83 751

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 25 75 21
2020 Compliance, inspection and enforcement 37 63 74
2020 Science and technology 43 57 111
2020 Administration and operations 51 49 106
2020 Human resources 27 73 21
2020 Financial management 53 47 28
2020 Real property 50 50 14
2020 Information technology 29 71 20
2020 Data sciences 35 65 17
2020 Policy 41 59 37
2020 Project management 38 62 41
2020 Other services to the public 51 49 47
2020 None of the above 60 40 77
2019 Federal regulators 20 80 37
2019 Compliance, inspection and enforcement 30 70 53
2019 Communications or public affairs 56 44 19
2019 Science and technology 55 45 113
2019 Administration and operations 52 48 151
2019 Human resources 48 52 27
2019 Financial management 40 60 23
2019 Real property 61 39 21
2019 Materiel management 55 45 18
2019 Information management 72 28 16
2019 Information technology 51 49 25
2019 Policy 49 51 38
2019 Project management 45 55 47
2019 Other services to the public 52 48 82
2019 None of the above 54 46 96
2018 Federal regulators 24 76 43
2018 Compliance, inspection and enforcement 48 52 65
2018 Communications or public affairs 64 36 27
2018 Security 48 52 19
2018 Science and technology 45 55 132
2018 Administration and operations 56 44 140
2018 Human resources 42 58 35
2018 Financial management 37 63 32
2018 Real property 57 43 25
2018 Information management 67 33 18
2018 Information technology 49 51 27
2018 Data sciences 61 39 14
2018 Policy 41 59 32
2018 Project management 54 46 43
2018 Other services to the public 57 43 133
2018 None of the above 59 41 110

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 75 25 21
2020 Compliance, inspection and enforcement 70 30 74
2020 Communications or public affairs 62 38 15
2020 Science and technology 62 38 111
2020 Administration and operations 61 39 106
2020 Human resources 73 27 21
2020 Financial management 71 29 28
2020 Real property 39 61 14
2020 Information technology 62 38 20
2020 Data sciences 72 28 17
2020 Policy 73 27 37
2020 Project management 61 39 41
2020 Other services to the public 69 31 47
2020 None of the above 72 28 77
2019 Federal regulators 76 24 37
2019 Compliance, inspection and enforcement 78 22 53
2019 Communications or public affairs 64 36 19
2019 Security 47 53 15
2019 Science and technology 48 52 113
2019 Administration and operations 54 46 151
2019 Human resources 45 55 27
2019 Financial management 70 30 23
2019 Real property 37 63 21
2019 Materiel management 36 64 18
2019 Information management 46 54 16
2019 Information technology 49 51 25
2019 Policy 52 48 38
2019 Project management 57 43 47
2019 Other services to the public 60 40 82
2019 None of the above 65 35 96
2018 Client contact centre 32 68 13
2018 Federal regulators 73 27 43
2018 Compliance, inspection and enforcement 63 37 66
2018 Communications or public affairs 51 49 27
2018 Security 67 33 19
2018 Science and technology 55 45 132
2018 Administration and operations 55 45 140
2018 Human resources 61 39 35
2018 Financial management 62 38 32
2018 Real property 42 58 25
2018 Information management 57 43 18
2018 Information technology 55 45 27
2018 Data sciences 69 31 15
2018 Policy 78 22 32
2018 Project management 64 36 43
2018 Other services to the public 64 36 131
2018 None of the above 63 37 108

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 15
2020 Science and technology 9 91 111
2020 Administration and operations 6 94 106
2020 Human resources 0 100 21
2020 Information management 0 100 12
2020 Data sciences 0 100 17
2020 Project management 13 87 41
2020 None of the above 16 84 77
2019 Compliance, inspection and enforcement 12 88 53
2019 Communications or public affairs 0 100 19
2019 Science and technology 13 87 113
2019 Administration and operations 8 92 151
2019 Project management 13 87 47
2019 Other services to the public 9 91 82
2019 None of the above 17 83 96
2018 Compliance, inspection and enforcement 11 89 65
2018 Science and technology 15 85 132
2018 Administration and operations 9 91 140
2018 Other services to the public 9 91 128
2018 None of the above 16 84 105

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 21
2020 Compliance, inspection and enforcement 7 93 74
2020 Communications or public affairs 0 100 15
2020 Science and technology 0 100 111
2020 Administration and operations 0 100 106
2020 Human resources 0 100 21
2020 Financial management 0 100 28
2020 Procurement 0 100 10
2020 Information management 0 100 12
2020 Information technology 0 100 20
2020 Data sciences 0 100 17
2020 Policy 0 100 37
2020 Project management 0 100 41
2020 Other services to the public 0 100 47
2020 None of the above 0 100 77
2019 Federal regulators 0 100 37
2019 Communications or public affairs 0 100 19
2019 Security 0 100 15
2019 Science and technology 0 100 113
2019 Administration and operations 0 100 151
2019 Human resources 0 100 27
2019 Financial management 0 100 23
2019 Real property 0 100 21
2019 Materiel management 0 100 18
2019 Information management 0 100 16
2019 Information technology 0 100 25
2019 Data sciences 0 100 10
2019 Policy 0 100 38
2019 Project management 0 100 47
2019 Other services to the public 0 100 82
2019 None of the above 0 100 96
2018 Client contact centre 0 100 13
2018 Communications or public affairs 0 100 27
2018 Security 0 100 19
2018 Science and technology 0 100 132
2018 Financial management 0 100 32
2018 Materiel management 0 100 12
2018 Information management 0 100 17
2018 Information technology 0 100 27
2018 Data sciences 0 100 13
2018 Policy 0 100 32
2018 Project management 0 100 43
2018 None of the above 0 100 105

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 11 89 74
2020 Communications or public affairs 0 100 15
2020 Science and technology 8 92 111
2020 Administration and operations 8 92 106
2020 Human resources 0 100 21
2020 Financial management 0 100 28
2020 Information management 0 100 12
2019 Security 0 100 15
2019 Science and technology 7 93 113
2019 Administration and operations 5 95 151
2019 Human resources 0 100 27
2019 Financial management 0 100 23
2019 Information management 0 100 16
2019 Data sciences 0 100 10
2019 Project management 0 100 47
2019 None of the above 7 93 96
2018 Client contact centre 0 100 13
2018 Science and technology 8 92 132
2018 Administration and operations 4 96 140
2018 Financial management 0 100 32
2018 Information management 0 100 17
2018 None of the above 10 90 105

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 22 78 74
2020 Communications or public affairs 0 100 15
2020 Science and technology 4 96 111
2020 Administration and operations 9 91 106
2020 Human resources 0 100 21
2020 Financial management 0 100 28
2020 Procurement 0 100 10
2020 Other services to the public 5 95 47
2020 None of the above 12 88 77
2019 Federal regulators 27 73 37
2019 Compliance, inspection and enforcement 11 89 53
2019 Communications or public affairs 0 100 19
2019 Science and technology 6 94 113
2019 Administration and operations 5 95 151
2019 Human resources 0 100 27
2019 Financial management 0 100 23
2019 Information management 0 100 16
2019 Information technology 0 100 25
2019 Other services to the public 9 91 82
2019 None of the above 7 93 96
2018 Federal regulators 32 68 43
2018 Compliance, inspection and enforcement 20 80 65
2018 Security 0 100 19
2018 Science and technology 10 90 132
2018 Administration and operations 5 95 140
2018 Financial management 0 100 32
2018 Materiel management 0 100 12
2018 Information management 0 100 17
2018 Project management 12 88 43
2018 Other services to the public 20 80 130
2018 None of the above 10 90 105

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 21
2020 Communications or public affairs 0 100 15
2020 Science and technology 10 90 111
2020 Administration and operations 5 95 106
2020 Data sciences 0 100 17
2019 Security 0 100 15
2019 Science and technology 4 96 113
2019 Human resources 0 100 27
2019 Financial management 0 100 23
2019 Materiel management 0 100 18
2019 Information management 0 100 16
2019 Information technology 0 100 25
2019 Data sciences 0 100 10
2019 None of the above 4 96 96
2018 Client contact centre 0 100 13
2018 Communications or public affairs 0 100 27
2018 Security 0 100 19
2018 Financial management 0 100 32
2018 Materiel management 0 100 12
2018 Policy 0 100 32
2018 Project management 0 100 43
2018 Other services to the public 4 96 129
2018 None of the above 6 94 105

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 56 44 21
2020 Compliance, inspection and enforcement 33 67 74
2020 Communications or public affairs 38 62 15
2020 Science and technology 37 63 111
2020 Administration and operations 38 62 106
2020 Human resources 47 53 21
2020 Financial management 39 61 28
2020 Real property 48 52 14
2020 Information technology 57 43 20
2020 Data sciences 36 64 17
2020 Policy 43 57 37
2020 Project management 34 66 41
2020 Other services to the public 30 70 47
2020 None of the above 28 72 77
2019 Federal regulators 44 56 37
2019 Compliance, inspection and enforcement 36 64 52
2019 Security 69 31 15
2019 Science and technology 39 61 113
2019 Administration and operations 38 62 150
2019 Financial management 40 60 23
2019 Real property 36 64 21
2019 Materiel management 47 53 18
2019 Information management 58 42 16
2019 Information technology 41 59 25
2019 Data sciences 49 51 10
2019 Policy 50 50 38
2019 Project management 34 66 47
2019 Other services to the public 57 43 82
2019 None of the above 37 63 95
2018 Client contact centre 37 63 13
2018 Federal regulators 40 60 43
2018 Compliance, inspection and enforcement 50 50 66
2018 Communications or public affairs 38 62 27
2018 Security 43 57 19
2018 Science and technology 37 63 133
2018 Administration and operations 45 55 140
2018 Human resources 37 63 35
2018 Financial management 41 59 32
2018 Real property 44 56 26
2018 Materiel management 42 58 12
2018 Information management 40 60 17
2018 Information technology 35 65 27
2018 Data sciences 56 44 15
2018 Policy 47 53 32
2018 Project management 43 57 41
2018 Other services to the public 44 56 129
2018 None of the above 38 62 108

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 38 62 21
2020 Compliance, inspection and enforcement 37 63 74
2020 Communications or public affairs 43 57 15
2020 Science and technology 45 55 111
2020 Administration and operations 35 65 106
2020 Human resources 53 47 21
2020 Financial management 61 39 28
2020 Real property 36 64 14
2020 Information technology 55 45 20
2020 Data sciences 30 70 17
2020 Policy 51 49 37
2020 Project management 44 56 41
2020 Other services to the public 43 57 47
2020 None of the above 37 63 77
2019 Federal regulators 52 48 37
2019 Compliance, inspection and enforcement 43 57 52
2019 Communications or public affairs 44 56 19
2019 Science and technology 34 66 113
2019 Administration and operations 37 63 150
2019 Human resources 48 52 27
2019 Financial management 39 61 23
2019 Real property 44 56 21
2019 Information technology 35 65 25
2019 Policy 36 64 38
2019 Project management 26 74 47
2019 Other services to the public 43 57 82
2019 None of the above 42 58 95
2018 Client contact centre 51 49 13
2018 Federal regulators 39 61 43
2018 Compliance, inspection and enforcement 40 60 66
2018 Communications or public affairs 45 55 27
2018 Security 35 65 18
2018 Science and technology 41 59 133
2018 Administration and operations 43 57 140
2018 Human resources 32 68 35
2018 Financial management 49 51 32
2018 Real property 33 67 26
2018 Materiel management 63 37 12
2018 Information management 33 67 18
2018 Information technology 35 65 27
2018 Policy 47 53 32
2018 Project management 36 64 41
2018 Other services to the public 41 59 129
2018 None of the above 42 58 108

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 46 54 21
2020 Compliance, inspection and enforcement 53 47 74
2020 Communications or public affairs 45 55 15
2020 Science and technology 39 61 111
2020 Administration and operations 31 69 106
2020 Human resources 57 43 21
2020 Financial management 50 50 28
2020 Information technology 39 61 20
2020 Data sciences 36 64 17
2020 Policy 54 46 37
2020 Project management 46 54 41
2020 Other services to the public 46 54 47
2020 None of the above 45 55 77
2019 Federal regulators 48 52 37
2019 Compliance, inspection and enforcement 48 52 52
2019 Communications or public affairs 48 52 19
2019 Security 71 29 15
2019 Science and technology 50 50 113
2019 Administration and operations 43 57 150
2019 Human resources 40 60 27
2019 Financial management 66 34 23
2019 Real property 31 69 21
2019 Materiel management 33 67 18
2019 Information management 36 64 16
2019 Information technology 40 60 25
2019 Policy 47 53 38
2019 Project management 55 45 47
2019 Other services to the public 36 64 82
2019 None of the above 44 56 95
2018 Client contact centre 61 39 13
2018 Federal regulators 38 62 43
2018 Compliance, inspection and enforcement 43 57 66
2018 Communications or public affairs 61 39 27
2018 Security 34 66 18
2018 Science and technology 48 52 133
2018 Administration and operations 43 57 140
2018 Human resources 38 62 35
2018 Financial management 39 61 32
2018 Real property 41 59 26
2018 Materiel management 57 43 12
2018 Information management 50 50 18
2018 Information technology 34 66 27
2018 Data sciences 44 56 14
2018 Policy 49 51 32
2018 Project management 50 50 41
2018 Other services to the public 37 63 129
2018 None of the above 50 50 107

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 50 50 21
2020 Compliance, inspection and enforcement 36 64 74
2020 Communications or public affairs 48 52 15
2020 Science and technology 43 57 111
2020 Administration and operations 33 67 106
2020 Human resources 52 48 21
2020 Financial management 39 61 28
2020 Information technology 30 70 20
2020 Data sciences 48 52 17
2020 Policy 33 67 37
2020 Project management 36 64 41
2020 Other services to the public 48 52 47
2020 None of the above 43 57 77
2019 Federal regulators 38 62 37
2019 Compliance, inspection and enforcement 44 56 52
2019 Communications or public affairs 36 64 19
2019 Security 52 48 15
2019 Science and technology 32 68 113
2019 Administration and operations 38 62 150
2019 Human resources 25 75 27
2019 Financial management 52 48 23
2019 Real property 30 70 21
2019 Information management 53 47 16
2019 Information technology 50 50 25
2019 Policy 37 63 38
2019 Project management 27 73 47
2019 Other services to the public 33 67 82
2019 None of the above 50 50 95
2018 Federal regulators 36 64 43
2018 Compliance, inspection and enforcement 38 62 66
2018 Communications or public affairs 30 70 27
2018 Security 39 61 19
2018 Science and technology 32 68 133
2018 Administration and operations 45 55 140
2018 Human resources 49 51 35
2018 Financial management 37 63 32
2018 Real property 30 70 26
2018 Information management 54 46 17
2018 Information technology 33 67 27
2018 Data sciences 45 55 14
2018 Policy 40 60 32
2018 Project management 33 67 41
2018 Other services to the public 41 59 130
2018 None of the above 36 64 110

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 27 73 21
2020 Compliance, inspection and enforcement 46 54 74
2020 Communications or public affairs 36 64 15
2020 Science and technology 36 64 111
2020 Administration and operations 31 69 106
2020 Human resources 20 80 21
2020 Financial management 46 54 28
2020 Information management 57 43 12
2020 Information technology 23 77 20
2020 Policy 24 76 37
2020 Project management 34 66 41
2020 Other services to the public 30 70 47
2020 None of the above 17 83 77
2019 Federal regulators 17 83 37
2019 Compliance, inspection and enforcement 41 59 52
2019 Communications or public affairs 28 72 19
2019 Security 37 63 15
2019 Science and technology 33 67 113
2019 Administration and operations 35 65 150
2019 Human resources 45 55 27
2019 Financial management 27 73 23
2019 Real property 26 74 21
2019 Materiel management 23 77 18
2019 Information management 30 70 16
2019 Information technology 33 67 25
2019 Policy 45 55 38
2019 Project management 41 59 47
2019 Other services to the public 33 67 82
2019 None of the above 24 76 95
2018 Client contact centre 37 63 13
2018 Federal regulators 24 76 43
2018 Compliance, inspection and enforcement 48 52 66
2018 Communications or public affairs 33 67 27
2018 Security 31 69 18
2018 Science and technology 27 73 133
2018 Administration and operations 38 62 140
2018 Human resources 36 64 35
2018 Financial management 47 53 32
2018 Real property 45 55 26
2018 Information management 50 50 18
2018 Information technology 33 67 27
2018 Policy 15 85 32
2018 Project management 29 71 41
2018 Other services to the public 30 70 127
2018 None of the above 29 71 106

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 55 45 21
2020 Compliance, inspection and enforcement 59 41 74
2020 Communications or public affairs 62 38 15
2020 Science and technology 52 48 111
2020 Administration and operations 49 51 106
2020 Human resources 52 48 21
2020 Financial management 83 17 28
2020 Real property 36 64 14
2020 Information management 41 59 12
2020 Information technology 35 65 20
2020 Data sciences 60 40 17
2020 Policy 54 46 37
2020 Project management 52 48 41
2020 Other services to the public 65 35 47
2020 None of the above 48 52 77
2019 Federal regulators 58 42 37
2019 Compliance, inspection and enforcement 60 40 52
2019 Communications or public affairs 44 56 19
2019 Science and technology 55 45 113
2019 Administration and operations 60 40 150
2019 Human resources 37 63 27
2019 Financial management 69 31 23
2019 Real property 71 29 21
2019 Materiel management 71 29 18
2019 Information management 52 48 16
2019 Information technology 43 57 25
2019 Data sciences 53 47 10
2019 Policy 45 55 38
2019 Project management 62 38 47
2019 Other services to the public 66 34 82
2019 None of the above 58 42 95
2018 Federal regulators 57 43 43
2018 Compliance, inspection and enforcement 61 39 67
2018 Communications or public affairs 45 55 27
2018 Security 57 43 19
2018 Science and technology 49 51 133
2018 Administration and operations 53 47 140
2018 Human resources 45 55 35
2018 Financial management 50 50 32
2018 Real property 36 64 26
2018 Information management 56 44 18
2018 Information technology 64 36 27
2018 Data sciences 54 46 13
2018 Policy 55 45 32
2018 Project management 57 43 41
2018 Other services to the public 68 32 129
2018 None of the above 65 35 113

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 41 59 21
2020 Compliance, inspection and enforcement 45 55 74
2020 Science and technology 30 70 111
2020 Administration and operations 30 70 106
2020 Human resources 43 57 21
2020 Financial management 36 64 28
2020 Real property 36 64 14
2020 Information technology 44 56 20
2020 Data sciences 32 68 17
2020 Policy 40 60 37
2020 Project management 39 61 41
2020 Other services to the public 47 53 47
2020 None of the above 35 65 77
2019 Federal regulators 23 77 37
2019 Compliance, inspection and enforcement 35 65 52
2019 Security 54 46 15
2019 Science and technology 32 68 113
2019 Administration and operations 34 66 150
2019 Human resources 30 70 27
2019 Financial management 46 54 23
2019 Real property 43 57 21
2019 Materiel management 28 72 18
2019 Information management 36 64 16
2019 Information technology 54 46 25
2019 Policy 37 63 38
2019 Project management 39 61 47
2019 Other services to the public 46 54 82
2019 None of the above 41 59 95
2018 Client contact centre 44 56 14
2018 Federal regulators 31 69 43
2018 Compliance, inspection and enforcement 40 60 66
2018 Communications or public affairs 19 81 27
2018 Security 48 52 19
2018 Science and technology 30 70 133
2018 Administration and operations 30 70 140
2018 Human resources 31 69 35
2018 Financial management 37 63 32
2018 Real property 38 62 26
2018 Information management 35 65 17
2018 Information technology 36 64 27
2018 Policy 35 65 32
2018 Project management 31 69 41
2018 Other services to the public 40 60 130
2018 None of the above 38 62 111

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 21
2020 Financial management 0 100 28
2020 Procurement 0 100 10
2020 Real property 0 100 14
2020 Information management 0 100 12
2020 Data sciences 0 100 17
2020 Project management 0 100 41
2020 Other services to the public 0 100 47
2020 None of the above 0 100 77
2019 Federal regulators 0 100 37
2019 Compliance, inspection and enforcement 0 100 52
2019 Communications or public affairs 0 100 19
2019 Human resources 0 100 27
2019 Financial management 0 100 23
2019 Real property 0 100 21
2019 Materiel management 0 100 18
2019 Information management 0 100 16
2019 Information technology 0 100 25
2019 Data sciences 0 100 10
2019 Project management 0 100 47
2019 None of the above 0 100 95
2018 Client contact centre 0 100 13
2018 Federal regulators 0 100 43
2018 Communications or public affairs 0 100 27
2018 Security 0 100 18
2018 Human resources 0 100 35
2018 Financial management 0 100 32
2018 Real property 0 100 26
2018 Materiel management 0 100 12
2018 Information management 0 100 17
2018 Information technology 0 100 27
2018 Data sciences 0 100 13
2018 Policy 0 100 32
2018 Project management 0 100 41

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 4 96 111
2020 Administration and operations 8 92 106
2020 Information management 0 100 12
2020 Information technology 0 100 20
2020 Project management 11 89 41
2020 Other services to the public 16 84 47
2020 None of the above 17 83 77
2019 Compliance, inspection and enforcement 9 91 52
2019 Science and technology 11 89 113
2019 Administration and operations 10 90 150
2019 Real property 0 100 21
2019 Project management 14 86 47
2019 Other services to the public 19 81 82
2019 None of the above 7 93 95
2018 Compliance, inspection and enforcement 12 88 66
2018 Science and technology 11 89 133
2018 Administration and operations 11 89 140
2018 Materiel management 0 100 12
2018 Information management 0 100 17
2018 Project management 18 82 41
2018 Other services to the public 9 91 128
2018 None of the above 14 86 106

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 17 83 74
2020 Science and technology 8 92 111
2020 Administration and operations 9 91 106
2020 Procurement 0 100 10
2020 Other services to the public 21 79 47
2020 None of the above 16 84 77
2019 Federal regulators 16 84 37
2019 Compliance, inspection and enforcement 14 86 52
2019 Science and technology 13 87 113
2019 Administration and operations 7 93 150
2019 Human resources 0 100 27
2019 Information management 0 100 16
2019 Data sciences 0 100 10
2019 Policy 13 87 38
2019 Other services to the public 12 88 82
2019 None of the above 12 88 95
2018 Federal regulators 20 80 43
2018 Compliance, inspection and enforcement 30 70 66
2018 Science and technology 6 94 133
2018 Administration and operations 13 87 140
2018 Materiel management 0 100 12
2018 Data sciences 0 100 13
2018 Project management 13 87 41
2018 Other services to the public 15 85 127
2018 None of the above 18 82 109

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 50 50 21
2020 Compliance, inspection and enforcement 60 40 74
2020 Communications or public affairs 48 52 15
2020 Science and technology 46 54 111
2020 Administration and operations 40 60 106
2020 Human resources 76 24 21
2020 Financial management 44 56 28
2020 Information technology 44 56 20
2020 Data sciences 30 70 17
2020 Policy 54 46 37
2020 Project management 47 53 41
2020 Other services to the public 44 56 47
2020 None of the above 61 39 77
2019 Federal regulators 65 35 37
2019 Compliance, inspection and enforcement 63 37 52
2019 Communications or public affairs 56 44 19
2019 Security 53 47 15
2019 Science and technology 41 59 113
2019 Administration and operations 45 55 150
2019 Human resources 29 71 27
2019 Financial management 61 39 23
2019 Real property 43 57 21
2019 Materiel management 37 63 18
2019 Information management 47 53 16
2019 Information technology 38 62 25
2019 Policy 52 48 38
2019 Project management 51 49 47
2019 Other services to the public 40 60 82
2019 None of the above 46 54 95
2018 Federal regulators 48 52 43
2018 Compliance, inspection and enforcement 48 52 67
2018 Communications or public affairs 51 49 27
2018 Security 55 45 18
2018 Science and technology 41 59 133
2018 Administration and operations 48 52 140
2018 Human resources 43 57 35
2018 Financial management 46 54 32
2018 Real property 54 46 26
2018 Materiel management 42 58 12
2018 Information management 35 65 18
2018 Information technology 33 67 27
2018 Policy 44 56 32
2018 Project management 40 60 41
2018 Other services to the public 42 58 129
2018 None of the above 39 61 106

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 27 73 21
2020 Compliance, inspection and enforcement 29 71 74
2020 Science and technology 30 70 111
2020 Administration and operations 31 69 106
2020 Human resources 39 61 21
2020 Financial management 24 76 28
2020 Real property 31 69 14
2020 Information technology 25 75 20
2020 Policy 18 82 37
2020 Project management 23 77 41
2020 Other services to the public 28 72 47
2020 None of the above 35 65 77
2019 Federal regulators 25 75 37
2019 Compliance, inspection and enforcement 30 70 52
2019 Security 40 60 15
2019 Science and technology 27 73 113
2019 Administration and operations 25 75 150
2019 Financial management 22 78 23
2019 Real property 20 80 21
2019 Information management 41 59 16
2019 Information technology 21 79 25
2019 Policy 31 69 38
2019 Project management 39 61 47
2019 Other services to the public 35 65 82
2019 None of the above 38 62 95
2018 Federal regulators 35 65 43
2018 Compliance, inspection and enforcement 41 59 66
2018 Communications or public affairs 24 76 27
2018 Security 44 56 19
2018 Science and technology 31 69 133
2018 Administration and operations 29 71 140
2018 Human resources 23 77 35
2018 Financial management 41 59 32
2018 Real property 24 76 26
2018 Information technology 27 73 27
2018 Data sciences 42 58 14
2018 Policy 35 65 32
2018 Project management 30 70 41
2018 Other services to the public 47 53 127
2018 None of the above 36 64 110

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 22 78 74
2020 Science and technology 14 86 111
2020 Administration and operations 17 83 106
2020 Financial management 21 79 28
2020 Procurement 0 100 10
2020 Policy 27 73 37
2020 Other services to the public 17 83 47
2020 None of the above 11 89 77
2019 Compliance, inspection and enforcement 18 82 52
2019 Communications or public affairs 32 68 19
2019 Science and technology 19 81 113
2019 Administration and operations 13 87 150
2019 Human resources 19 81 27
2019 Policy 18 82 38
2019 Project management 10 90 47
2019 Other services to the public 10 90 82
2019 None of the above 7 93 95
2018 Client contact centre 0 100 13
2018 Federal regulators 10 90 43
2018 Compliance, inspection and enforcement 10 90 66
2018 Science and technology 6 94 133
2018 Administration and operations 22 78 140
2018 Real property 24 76 26
2018 Materiel management 34 66 12
2018 Policy 22 78 32
2018 Project management 15 85 41
2018 Other services to the public 14 86 128
2018 None of the above 12 88 106

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 67 33 21
2020 Compliance, inspection and enforcement 52 48 74
2020 Communications or public affairs 40 60 15
2020 Science and technology 48 52 111
2020 Administration and operations 48 52 106
2020 Human resources 73 27 21
2020 Financial management 74 26 28
2020 Information technology 50 50 20
2020 Policy 57 43 37
2020 Project management 63 37 41
2020 Other services to the public 55 45 47
2020 None of the above 35 65 77
2019 Federal regulators 61 39 37
2019 Compliance, inspection and enforcement 49 51 52
2019 Communications or public affairs 48 52 19
2019 Security 57 43 15
2019 Science and technology 69 31 113
2019 Administration and operations 56 44 150
2019 Human resources 68 32 27
2019 Financial management 52 48 23
2019 Real property 57 43 21
2019 Materiel management 42 58 18
2019 Information management 53 47 16
2019 Information technology 61 39 25
2019 Policy 59 41 38
2019 Project management 59 41 47
2019 Other services to the public 52 48 81
2019 None of the above 46 54 95
2018 Client contact centre 48 52 14
2018 Federal regulators 54 46 42
2018 Compliance, inspection and enforcement 55 45 66
2018 Communications or public affairs 74 26 27
2018 Security 64 36 18
2018 Science and technology 52 48 133
2018 Administration and operations 58 42 140
2018 Human resources 49 51 35
2018 Financial management 63 37 32
2018 Real property 61 39 26
2018 Materiel management 57 43 12
2018 Information management 52 48 17
2018 Information technology 44 56 27
2018 Data sciences 62 38 13
2018 Policy 47 53 32
2018 Project management 66 34 42
2018 Other services to the public 39 61 129
2018 None of the above 43 57 108

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 41 59 21
2020 Compliance, inspection and enforcement 29 71 74
2020 Communications or public affairs 43 57 15
2020 Science and technology 34 66 111
2020 Administration and operations 27 73 106
2020 Human resources 30 70 21
2020 Financial management 38 62 28
2020 Real property 44 56 14
2020 Information technology 36 64 20
2020 Data sciences 36 64 17
2020 Policy 27 73 37
2020 Project management 34 66 41
2020 Other services to the public 38 62 47
2020 None of the above 21 79 77
2019 Federal regulators 30 70 37
2019 Compliance, inspection and enforcement 33 67 52
2019 Communications or public affairs 40 60 19
2019 Security 61 39 15
2019 Science and technology 37 63 113
2019 Administration and operations 32 68 150
2019 Financial management 31 69 23
2019 Real property 27 73 21
2019 Information management 30 70 16
2019 Policy 35 65 38
2019 Project management 38 62 47
2019 Other services to the public 44 56 81
2019 None of the above 27 73 95
2018 Client contact centre 55 45 13
2018 Federal regulators 39 61 42
2018 Compliance, inspection and enforcement 35 65 66
2018 Communications or public affairs 28 72 27
2018 Security 43 57 19
2018 Science and technology 31 69 133
2018 Administration and operations 29 71 140
2018 Human resources 24 76 35
2018 Financial management 28 72 32
2018 Real property 16 84 26
2018 Information management 29 71 17
2018 Information technology 24 76 27
2018 Policy 28 72 32
2018 Project management 29 71 42
2018 Other services to the public 33 67 128
2018 None of the above 34 66 108

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 14 86 74
2020 Science and technology 8 92 111
2020 Administration and operations 5 95 106
2020 Policy 16 84 37
2020 Other services to the public 15 85 47
2020 None of the above 14 86 77
2019 Compliance, inspection and enforcement 12 88 52
2019 Communications or public affairs 0 100 19
2019 Security 0 100 15
2019 Science and technology 11 89 113
2019 Administration and operations 6 94 150
2019 Data sciences 0 100 10
2019 Project management 13 87 47
2019 Other services to the public 8 92 81
2019 None of the above 5 95 95
2018 Federal regulators 11 89 42
2018 Compliance, inspection and enforcement 13 87 66
2018 Security 0 100 18
2018 Science and technology 7 93 133
2018 Administration and operations 10 90 140
2018 Project management 14 86 42
2018 Other services to the public 4 96 127
2018 None of the above 6 94 106

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 26 74 21
2020 Compliance, inspection and enforcement 30 70 74
2020 Science and technology 25 75 111
2020 Administration and operations 13 87 106
2020 Financial management 25 75 28
2020 Information technology 26 74 20
2020 Project management 19 81 41
2020 Other services to the public 7 93 47
2020 None of the above 19 81 77
2019 Compliance, inspection and enforcement 22 78 52
2019 Science and technology 25 75 113
2019 Administration and operations 16 84 150
2019 Financial management 22 78 23
2019 Policy 16 84 38
2019 Project management 19 81 47
2019 Other services to the public 11 89 81
2019 None of the above 19 81 95
2018 Federal regulators 14 86 42
2018 Compliance, inspection and enforcement 25 75 66
2018 Science and technology 15 85 133
2018 Administration and operations 12 88 140
2018 Human resources 0 100 35
2018 Policy 15 85 32
2018 Project management 13 87 42
2018 Other services to the public 14 86 129
2018 None of the above 8 92 108

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 74
2020 Science and technology 12 88 111
2020 Administration and operations 9 91 106
2020 Financial management 18 82 28
2020 Procurement 0 100 10
2020 Policy 19 81 37
2020 Project management 20 80 41
2020 Other services to the public 19 81 47
2019 Federal regulators 11 89 37
2019 Compliance, inspection and enforcement 15 85 52
2019 Science and technology 10 90 113
2019 Administration and operations 13 87 150
2019 Real property 26 74 21
2019 Data sciences 0 100 10
2019 Policy 0 100 38
2019 Project management 17 83 47
2019 Other services to the public 9 91 81
2019 None of the above 4 96 95
2018 Compliance, inspection and enforcement 11 89 66
2018 Science and technology 10 90 133
2018 Administration and operations 13 87 140
2018 Information management 27 73 18
2018 Project management 13 87 42
2018 Other services to the public 8 92 128
2018 None of the above 8 92 106

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 10 90 74
2020 Science and technology 7 93 111
2020 Other services to the public 14 86 47
2020 None of the above 15 85 77
2019 Federal regulators 0 100 37
2019 Compliance, inspection and enforcement 10 90 52
2019 Science and technology 13 87 113
2019 Administration and operations 4 96 150
2019 Information management 0 100 16
2019 Data sciences 0 100 10
2019 Other services to the public 8 92 81
2019 None of the above 5 95 95
2018 Compliance, inspection and enforcement 10 90 66
2018 Science and technology 5 95 133
2018 Administration and operations 5 95 140
2018 Human resources 0 100 35
2018 Data sciences 0 100 13
2018 Project management 0 100 42
2018 Other services to the public 6 94 128

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 12 88 74
2020 Science and technology 21 79 111
2020 Administration and operations 26 74 106
2020 Policy 16 84 37
2020 Other services to the public 17 83 47
2020 None of the above 16 84 77
2019 Federal regulators 19 81 37
2019 Compliance, inspection and enforcement 16 84 52
2019 Security 48 52 15
2019 Science and technology 15 85 113
2019 Administration and operations 14 86 150
2019 Materiel management 36 64 18
2019 Data sciences 0 100 10
2019 Policy 21 79 38
2019 Project management 17 83 47
2019 Other services to the public 19 81 81
2019 None of the above 18 82 95
2018 Federal regulators 11 89 42
2018 Compliance, inspection and enforcement 20 80 66
2018 Science and technology 16 84 133
2018 Administration and operations 17 83 140
2018 Financial management 23 77 32
2018 Project management 24 76 42
2018 Other services to the public 31 69 129
2018 None of the above 24 76 106

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 15 85 74
2020 Science and technology 7 93 111
2020 Administration and operations 9 91 106
2020 Real property 0 100 14
2020 Data sciences 0 100 17
2020 Project management 14 86 41
2020 Other services to the public 15 85 47
2020 None of the above 6 94 77
2019 Compliance, inspection and enforcement 11 89 52
2019 Security 44 56 15
2019 Science and technology 9 91 113
2019 Administration and operations 12 88 150
2019 Human resources 18 82 27
2019 Project management 21 79 47
2019 Other services to the public 10 90 81
2019 None of the above 9 91 95
2018 Federal regulators 13 87 42
2018 Compliance, inspection and enforcement 11 89 66
2018 Communications or public affairs 18 82 27
2018 Science and technology 4 96 133
2018 Administration and operations 10 90 140
2018 Information technology 22 78 27
2018 Policy 19 81 32
2018 Project management 15 85 42
2018 Other services to the public 10 90 127
2018 None of the above 9 91 107

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 19 81 74
2020 Science and technology 29 71 111
2020 Administration and operations 26 74 106
2020 Human resources 15 85 21
2020 Information management 39 61 12
2020 Policy 32 68 37
2020 Project management 23 77 41
2020 Other services to the public 29 71 47
2020 None of the above 41 59 77
2019 Federal regulators 39 61 37
2019 Compliance, inspection and enforcement 25 75 52
2019 Communications or public affairs 32 68 19
2019 Science and technology 20 80 113
2019 Administration and operations 20 80 150
2019 Financial management 30 70 23
2019 Information management 42 58 16
2019 Information technology 19 81 25
2019 Policy 21 79 38
2019 Project management 20 80 47
2019 Other services to the public 28 72 81
2019 None of the above 35 65 95
2018 Federal regulators 22 78 42
2018 Compliance, inspection and enforcement 25 75 67
2018 Communications or public affairs 18 82 27
2018 Science and technology 35 65 133
2018 Administration and operations 26 74 140
2018 Human resources 37 63 35
2018 Real property 31 69 26
2018 Information management 35 65 18
2018 Information technology 30 70 27
2018 Policy 16 84 32
2018 Project management 20 80 42
2018 Other services to the public 32 68 128
2018 None of the above 42 58 109

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 20 80 101
2020 Other services to the public 13 87 41
2020 None of the above 19 81 68
2019 Federal regulators 11 89 37
2019 Compliance, inspection and enforcement 11 89 46
2019 Science and technology 10 90 99
2019 Administration and operations 9 91 143
2019 Data sciences 0 100 10
2019 Other services to the public 12 88 74
2019 None of the above 9 91 89
2018 Compliance, inspection and enforcement 11 89 58
2018 Science and technology 15 85 126
2018 Administration and operations 9 91 132
2018 Materiel management 0 100 11
2018 Project management 14 86 42
2018 Other services to the public 12 88 120
2018 None of the above 9 91 107

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 15 85 67
2020 Science and technology 31 69 101
2020 Other services to the public 30 70 41
2020 None of the above 10 90 68
2019 Federal regulators 27 73 37
2019 Compliance, inspection and enforcement 23 77 46
2019 Science and technology 24 76 99
2019 Administration and operations 20 80 143
2019 Other services to the public 30 70 74
2019 None of the above 21 79 89
2018 Federal regulators 13 87 42
2018 Compliance, inspection and enforcement 26 74 58
2018 Communications or public affairs 28 72 26
2018 Science and technology 23 77 126
2018 Administration and operations 20 80 132
2018 Human resources 20 80 35
2018 Financial management 26 74 31
2018 Information management 30 70 17
2018 Policy 28 72 29
2018 Project management 23 77 42
2018 Other services to the public 21 79 119
2018 None of the above 26 74 104

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 67
2020 Science and technology 8 92 101
2020 Other services to the public 12 88 41
2020 None of the above 11 89 68
2019 Federal regulators 11 89 37
2019 Science and technology 7 93 99
2019 Administration and operations 10 90 143
2019 Data sciences 0 100 10
2019 Other services to the public 17 83 74
2019 None of the above 12 88 89
2018 Science and technology 11 89 126
2018 Administration and operations 5 95 132
2018 Materiel management 0 100 11
2018 Other services to the public 10 90 119

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 11 89 101
2020 None of the above 9 91 68
2019 Administration and operations 9 91 143
2019 Data sciences 0 100 10
2019 Other services to the public 9 91 74
2019 None of the above 10 90 89
2018 Compliance, inspection and enforcement 15 85 58
2018 Science and technology 9 91 126
2018 Administration and operations 9 91 132
2018 Materiel management 0 100 11
2018 Information technology 20 80 26
2018 Data sciences 0 100 13
2018 Other services to the public 7 93 119
2018 None of the above 5 95 104

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 21 79 101
2020 None of the above 14 86 68
2019 Science and technology 10 90 99
2019 Administration and operations 14 86 143
2019 Other services to the public 15 85 74
2019 None of the above 8 92 89
2018 Compliance, inspection and enforcement 13 87 58
2018 Science and technology 13 87 126
2018 Administration and operations 16 84 132
2018 Human resources 15 85 35
2018 Financial management 16 84 31
2018 Real property 0 100 25
2018 Other services to the public 4 96 119

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 7 93 67
2020 Science and technology 5 95 101
2020 None of the above 0 100 68
2019 Administration and operations 9 91 143
2019 Data sciences 0 100 10
2019 Other services to the public 13 87 74
2019 None of the above 5 95 89
2018 Compliance, inspection and enforcement 11 89 58
2018 Science and technology 12 88 126
2018 Administration and operations 9 91 132
2018 Real property 0 100 25
2018 Materiel management 0 100 11
2018 Project management 18 82 42
2018 Other services to the public 12 88 120
2018 None of the above 12 88 104

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 101
2020 Other services to the public 17 83 41
2020 None of the above 8 92 68
2019 Science and technology 10 90 99
2019 Administration and operations 10 90 143
2019 Data sciences 0 100 10
2019 Other services to the public 11 89 74
2019 None of the above 16 84 89
2018 Client contact centre 0 100 12
2018 Compliance, inspection and enforcement 8 92 58
2018 Science and technology 6 94 126
2018 Administration and operations 17 83 132
2018 Human resources 16 84 35
2018 Financial management 19 81 31
2018 Materiel management 0 100 11
2018 Data sciences 0 100 13
2018 Policy 21 79 29
2018 Project management 18 82 42
2018 Other services to the public 12 88 119
2018 None of the above 10 90 105

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 67
2020 Science and technology 15 85 101
2020 Other services to the public 21 79 41
2020 None of the above 22 78 68
2019 Compliance, inspection and enforcement 29 71 46
2019 Science and technology 11 89 99
2019 Administration and operations 11 89 143
2019 Other services to the public 9 91 74
2019 None of the above 17 83 89
2018 Compliance, inspection and enforcement 17 83 58
2018 Communications or public affairs 21 79 26
2018 Science and technology 13 87 126
2018 Administration and operations 10 90 132
2018 Real property 0 100 25
2018 Materiel management 0 100 11
2018 Policy 17 83 29
2018 Other services to the public 13 87 119
2018 None of the above 14 86 105

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 10 90 67
2020 Science and technology 14 86 101
2020 Other services to the public 14 86 41
2019 Science and technology 7 93 99
2019 Administration and operations 10 90 143
2019 Other services to the public 12 88 74
2019 None of the above 14 86 89
2018 Compliance, inspection and enforcement 13 87 58
2018 Science and technology 7 93 126
2018 Administration and operations 11 89 132
2018 Real property 0 100 25
2018 Information technology 0 100 26
2018 Other services to the public 12 88 119
2018 None of the above 7 93 104

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 40 60 67
2020 Science and technology 26 74 101
2020 Other services to the public 53 47 41
2020 None of the above 27 73 68
2019 Federal regulators 18 82 37
2019 Compliance, inspection and enforcement 39 61 46
2019 Science and technology 19 81 99
2019 Administration and operations 26 74 143
2019 Other services to the public 31 69 74
2019 None of the above 25 75 89
2018 Federal regulators 26 74 42
2018 Compliance, inspection and enforcement 20 80 58
2018 Communications or public affairs 32 68 26
2018 Science and technology 24 76 126
2018 Administration and operations 28 72 132
2018 Human resources 14 86 35
2018 Financial management 36 64 31
2018 Real property 23 77 25
2018 Information management 34 66 17
2018 Information technology 31 69 26
2018 Policy 31 69 29
2018 Project management 30 70 42
2018 Other services to the public 35 65 120
2018 None of the above 21 79 106

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 9 91 67
2020 Science and technology 11 89 101
2020 None of the above 11 89 68
2019 Compliance, inspection and enforcement 16 84 46
2019 Science and technology 8 92 99
2019 Administration and operations 12 88 143
2019 Information management 0 100 16
2019 None of the above 10 90 89
2018 Compliance, inspection and enforcement 0 100 58
2018 Security 0 100 15
2018 Science and technology 4 96 126
2018 Administration and operations 6 94 132
2018 Materiel management 0 100 11
2018 Other services to the public 6 94 119
2018 None of the above 8 92 103

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 58 42 67
2020 Science and technology 43 57 101
2020 Other services to the public 58 42 41
2020 None of the above 43 57 68
2019 Federal regulators 39 61 37
2019 Compliance, inspection and enforcement 49 51 46
2019 Science and technology 37 63 99
2019 Administration and operations 46 54 143
2019 Information management 42 58 16
2019 Other services to the public 49 51 74
2019 None of the above 45 55 89
2018 Federal regulators 43 57 42
2018 Compliance, inspection and enforcement 34 66 58
2018 Communications or public affairs 45 55 26
2018 Security 48 52 16
2018 Science and technology 40 60 126
2018 Administration and operations 41 59 132
2018 Human resources 26 74 35
2018 Financial management 45 55 31
2018 Real property 34 66 25
2018 Information management 43 57 17
2018 Information technology 54 46 26
2018 Data sciences 42 58 14
2018 Policy 72 28 29
2018 Project management 49 51 42
2018 Other services to the public 47 53 121
2018 None of the above 43 57 108

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 101
2020 Other services to the public 0 100 41
2019 Federal regulators 0 100 37
2019 Administration and operations 0 100 143
2019 Information management 0 100 16
2019 Data sciences 0 100 10
2018 Federal regulators 0 100 42
2018 Compliance, inspection and enforcement 0 100 58
2018 Communications or public affairs 0 100 26
2018 Science and technology 0 100 126
2018 Administration and operations 0 100 132
2018 Human resources 0 100 35
2018 Real property 0 100 25
2018 Materiel management 0 100 11
2018 Information management 0 100 17
2018 Information technology 0 100 26
2018 Data sciences 0 100 13

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 66 34 67
2020 Science and technology 45 55 101
2020 Other services to the public 75 25 41
2020 None of the above 60 40 68
2019 Federal regulators 53 47 37
2019 Compliance, inspection and enforcement 58 42 46
2019 Science and technology 54 46 99
2019 Administration and operations 54 46 143
2019 Information management 64 36 16
2019 Data sciences 52 48 10
2019 Other services to the public 56 44 74
2019 None of the above 55 45 89
2018 Client contact centre 52 48 12
2018 Federal regulators 61 39 42
2018 Compliance, inspection and enforcement 67 33 59
2018 Communications or public affairs 51 49 26
2018 Security 41 59 15
2018 Science and technology 53 47 126
2018 Administration and operations 53 47 132
2018 Human resources 57 43 35
2018 Financial management 56 44 31
2018 Real property 54 46 25
2018 Information management 65 35 17
2018 Information technology 40 60 26
2018 Data sciences 55 45 14
2018 Policy 65 35 29
2018 Project management 55 45 42
2018 Other services to the public 59 41 122
2018 None of the above 65 35 107

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 8 92 67
2019 Federal regulators 0 100 37
2019 Compliance, inspection and enforcement 12 88 46
2019 Data sciences 0 100 10
2018 Compliance, inspection and enforcement 0 100 58
2018 Security 0 100 15
2018 Financial management 0 100 31
2018 None of the above 4 96 105

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 15 85 67
2020 Science and technology 14 86 101
2020 None of the above 8 92 68
2019 Federal regulators 15 85 37
2019 Compliance, inspection and enforcement 12 88 46
2019 Science and technology 14 86 99
2019 Administration and operations 15 85 143
2019 Other services to the public 13 87 74
2019 None of the above 7 93 89
2018 Federal regulators 16 84 42
2018 Compliance, inspection and enforcement 17 83 58
2018 Science and technology 10 90 126
2018 Administration and operations 12 88 132
2018 Human resources 20 80 35
2018 Real property 30 70 25
2018 Project management 18 82 42
2018 Other services to the public 10 90 120
2018 None of the above 10 90 104

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 27 11 5 8 17 7 69 17 77
2020 Federal regulators 18 15 18 7 7 31 4 51 22 315
2020 Compliance, inspection and enforcement 16 19 23 10 10 18 3 44 26 446
2020 Communications or public affairs 19 17 17 6 7 28 6 55 19 149
2020 Access to information and privacy 27 8 33 0 5 27 0 47 7 18
2020 Security 18 25 12 20 10 12 3 51 35 83
2020 Science and technology 14 18 18 10 7 28 5 47 26 1096
2020 Library services 36 0 34 9 0 21 0 45 11 15
2020 Administration and operations 23 22 15 7 5 22 6 62 17 1052
2020 Human resources 25 19 15 7 5 24 6 62 16 355
2020 Financial management 18 15 20 4 6 28 8 53 16 250
2020 Procurement 25 20 20 11 6 15 3 54 21 64
2020 Real property 23 16 13 8 4 28 8 61 19 172
2020 Materiel management 18 25 14 6 5 27 5 64 16 83
2020 Information management 21 32 12 3 2 24 6 76 7 111
2020 Information technology 21 19 17 5 4 28 7 61 13 244
2020 Internal audit 22 25 0 15 7 24 7 68 32 13
2020 Evaluation 7 11 16 8 0 47 11 42 20 27
2020 Data sciences 10 15 16 10 6 35 8 44 29 133
2020 Policy 13 13 15 7 5 37 10 49 22 336
2020 Project management 19 19 17 8 5 26 6 56 19 474
2020 Other services to the public 19 23 21 11 13 10 3 49 27 362
2020 None of the above 14 21 20 11 11 19 5 46 28 634
2019 Client contact centre 16 20 20 11 7 22 5 48 24 92
2019 Federal regulators 13 20 21 10 12 20 4 44 28 277
2019 Compliance, inspection and enforcement 16 20 17 15 10 16 6 46 31 398
2019 Communications or public affairs 12 18 22 11 6 20 11 44 25 151
2019 Access to information and privacy 30 22 20 14 0 7 8 60 16 14
2019 Security 25 12 17 17 10 13 5 46 33 99
2019 Science and technology 13 15 21 10 7 28 5 42 26 1087
2019 Legal services 21 14 6 13 13 26 7 52 39 15
2019 Administration and operations 17 20 20 9 9 18 6 50 23 936
2019 Human resources 25 18 16 9 5 21 6 60 18 293
2019 Financial management 12 21 24 6 7 24 6 47 18 226
2019 Procurement 10 14 18 9 16 19 14 35 38 43
2019 Real property 21 17 24 7 9 17 5 49 20 166
2019 Materiel management 26 18 17 8 8 18 5 57 21 84
2019 Information management 18 14 16 11 7 25 9 49 26 121
2019 Information technology 14 15 19 7 7 25 12 47 23 241
2019 Internal audit 16 27 25 5 5 15 6 55 13 19
2019 Evaluation 13 11 27 3 8 32 7 39 18 26
2019 Data sciences 10 20 17 13 5 28 7 46 28 132
2019 Policy 17 12 17 8 7 32 6 48 24 312
2019 Project management 16 23 20 8 7 21 6 53 20 373
2019 Other services to the public 17 31 19 9 9 10 5 56 21 457
2019 None of the above 19 23 19 11 6 15 7 54 23 685
2018 Client contact centre 13 20 30 7 8 16 5 43 19 101
2018 Federal regulators 17 20 17 11 9 23 3 50 27 295
2018 Compliance, inspection and enforcement 15 23 21 13 9 16 3 47 27 376
2018 Communications or public affairs 9 23 23 6 7 25 7 48 18 152
2018 Access to information and privacy 22 13 22 0 0 35 9 61 0 23
2018 Security 16 37 21 5 6 10 5 62 13 115
2018 Science and technology 11 21 21 8 7 28 4 48 21 1181
2018 Library services 36 6 33 10 0 10 6 49 11 13
2018 Administration and operations 17 22 19 9 6 20 6 53 20 971
2018 Human resources 28 19 17 7 2 23 4 65 12 317
2018 Financial management 13 17 21 8 8 27 7 45 24 231
2018 Procurement 19 23 27 9 0 19 3 54 11 42
2018 Real property 16 20 29 6 5 21 3 47 15 177
2018 Materiel management 16 26 15 8 10 20 6 56 24 69
2018 Information management 20 20 20 7 8 20 5 54 19 127
2018 Information technology 12 20 19 7 3 31 8 52 17 255
2018 Internal audit 15 15 31 10 9 14 7 37 24 28
2018 Evaluation 19 7 21 3 4 41 5 49 12 35
2018 Data sciences 9 24 21 8 5 27 7 49 19 136
2018 Policy 14 14 24 8 5 32 4 43 20 276
2018 Project management 15 20 22 9 6 24 4 49 20 400
2018 Other services to the public 14 25 23 11 13 11 3 45 28 620
2018 None of the above 16 25 26 7 8 15 3 50 19 741
2017 Client contact centre 17 26 16 6 5 22 7 61 16 76
2017 Federal regulators 13 16 20 11 11 25 4 40 32 250
2017 Compliance, inspection and enforcement 17 20 22 9 14 13 4 45 28 363
2017 Communications or public affairs 15 14 22 10 6 29 5 43 23 149
2017 Access to information and privacy 25 29 21 0 0 19 6 72 0 20
2017 Security 33 13 23 6 10 12 3 55 18 72
2017 Science and technology 14 21 17 8 9 24 7 51 25 1134
2017 Library services 16 0 14 0 0 37 33 53 0 12
2017 Legal services 7 23 22 8 16 23 0 39 32 13
2017 Administration and operations 17 21 20 9 7 19 7 52 22 818
2017 Human resources 24 23 17 5 3 24 4 66 10 249
2017 Financial management 15 16 19 9 9 21 10 45 27 215
2017 Procurement 17 7 45 9 8 9 6 28 19 37
2017 Real property 17 21 19 8 9 18 8 52 22 140
2017 Materiel management 16 25 27 6 9 14 4 50 18 60
2017 Information management 16 19 21 7 4 27 6 52 17 104
2017 Information technology 15 16 19 9 10 23 8 44 27 214
2017 Internal audit 28 0 20 20 0 20 13 41 29 15
2017 Evaluation 4 10 14 0 23 46 3 28 45 24
2017 Data sciences 17 12 17 5 9 31 9 48 24 108
2017 Policy 12 11 19 6 6 36 10 43 22 238
2017 Project management 15 23 22 4 5 23 8 56 13 328
2017 Other services to the public 16 21 26 12 10 12 3 43 26 335
2017 None of the above 16 21 24 11 9 16 3 46 24 631
2014 Client contact centre 6 33 14 13 8 19 6 53 28 101
2014 Federal regulators 17 17 22 6 10 24 5 47 22 307
2014 Compliance, inspection and enforcement 13 23 21 9 15 17 3 45 29 425
2014 Communications or public affairs 12 22 20 10 6 24 6 49 23 120
2014 Access to information and privacy 13 19 19 6 22 20 0 40 36 15
2014 Security 13 19 30 9 8 18 3 40 22 92
2014 Science and technology 14 22 19 8 7 24 6 51 21 1087
2014 Library services 0 31 8 0 0 50 10 79 0 12
2014 Legal services 21 18 27 0 0 25 8 59 0 10
2014 Administration and operations 18 23 18 10 5 21 5 55 20 941
2014 Human resources 18 25 20 8 5 18 6 57 17 260
2014 Financial management 12 18 25 5 9 24 8 43 20 200
2014 Procurement 9 23 14 21 6 22 4 44 37 42
2014 Real property 16 23 18 11 6 19 7 54 22 163
2014 Materiel management 9 22 18 21 8 19 4 40 37 74
2014 Information management 12 18 17 10 3 33 7 51 21 123
2014 Information technology 12 21 22 4 5 29 7 52 13 197
2014 Internal audit 6 18 17 0 19 40 0 40 32 17
2014 Evaluation 5 17 6 8 0 48 16 62 22 18
2014 Other services to the public 14 28 23 11 11 10 3 48 25 546
2014 None of the above 13 23 22 9 10 20 4 47 24 846

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 30 13 5 7 6 1 73 13 76
2020 Federal regulators 36 32 16 7 4 5 0 72 12 315
2020 Compliance, inspection and enforcement 29 32 17 10 7 5 0 65 18 444
2020 Communications or public affairs 35 34 14 9 4 5 0 72 14 148
2020 Access to information and privacy 43 14 32 5 0 5 0 60 6 18
2020 Security 33 22 19 9 15 2 0 56 25 84
2020 Science and technology 27 36 17 7 5 7 0 69 13 1097
2020 Library services 39 30 14 17 0 0 0 69 17 15
2020 Administration and operations 37 33 14 7 3 6 1 75 11 1049
2020 Human resources 46 29 12 3 3 7 0 81 6 356
2020 Financial management 34 30 19 4 3 11 0 71 7 250
2020 Procurement 38 30 20 4 4 5 0 71 8 64
2020 Real property 43 30 13 4 2 7 0 79 7 172
2020 Materiel management 35 31 15 2 6 10 0 74 9 83
2020 Information management 31 37 19 3 3 7 2 73 6 112
2020 Information technology 33 32 14 5 2 11 2 75 8 244
2020 Internal audit 46 25 7 15 0 7 0 77 16 13
2020 Evaluation 21 33 16 4 5 21 0 69 11 27
2020 Data sciences 32 28 12 12 3 11 1 68 17 133
2020 Policy 28 32 17 8 2 12 1 69 11 336
2020 Project management 38 32 15 5 3 7 0 75 9 475
2020 Other services to the public 24 30 19 10 11 5 1 58 22 360
2020 None of the above 25 27 24 10 7 7 0 56 18 636
2019 Client contact centre 25 27 22 12 1 13 1 60 14 92
2019 Federal regulators 30 33 18 10 5 4 0 66 16 277
2019 Compliance, inspection and enforcement 32 31 16 10 5 5 1 67 16 398
2019 Communications or public affairs 26 36 17 5 7 7 1 68 14 151
2019 Access to information and privacy 45 21 27 7 0 0 0 66 7 14
2019 Security 27 28 19 14 7 4 1 58 22 99
2019 Science and technology 29 35 16 8 4 7 0 70 13 1087
2019 Legal services 33 33 6 0 13 15 0 78 15 15
2019 Administration and operations 34 32 16 8 4 6 1 70 13 936
2019 Human resources 40 35 11 6 2 5 1 79 9 295
2019 Financial management 26 37 16 5 5 9 0 70 12 225
2019 Procurement 29 22 25 12 4 6 2 55 18 42
2019 Real property 36 36 14 5 4 6 0 76 10 166
2019 Materiel management 40 32 14 6 3 5 1 76 9 84
2019 Information management 32 34 18 9 4 3 0 68 13 120
2019 Information technology 29 33 19 7 4 7 2 68 12 241
2019 Internal audit 44 20 31 0 0 5 0 67 0 19
2019 Evaluation 49 22 11 4 3 11 0 79 9 26
2019 Data sciences 31 34 17 8 2 6 1 70 11 132
2019 Policy 33 31 12 6 5 12 1 73 13 312
2019 Project management 33 31 17 8 5 6 1 68 14 373
2019 Other services to the public 30 35 18 8 6 3 0 67 15 457
2019 None of the above 31 33 17 8 5 5 1 68 14 686
2018 Client contact centre 17 43 18 8 6 6 1 65 15 101
2018 Federal regulators 31 32 17 9 5 6 0 67 15 295
2018 Compliance, inspection and enforcement 29 35 19 7 7 4 0 66 14 375
2018 Communications or public affairs 25 34 19 10 6 6 0 63 16 151
2018 Access to information and privacy 43 31 13 0 0 9 4 85 0 23
2018 Security 25 37 23 7 2 5 3 66 9 114
2018 Science and technology 26 39 18 6 4 7 1 70 11 1184
2018 Library services 77 10 14 0 0 0 0 86 0 13
2018 Administration and operations 33 36 15 4 5 6 1 74 10 968
2018 Human resources 40 32 13 5 2 7 1 79 7 316
2018 Financial management 25 34 17 8 5 9 1 67 14 231
2018 Procurement 32 43 16 2 0 7 0 81 2 42
2018 Real property 31 35 19 8 2 6 0 70 11 176
2018 Materiel management 29 30 16 6 8 10 1 66 15 69
2018 Information management 35 32 19 3 4 7 0 72 7 127
2018 Information technology 25 42 15 5 2 10 2 75 8 256
2018 Internal audit 22 37 27 7 3 4 0 61 11 28
2018 Evaluation 38 42 6 0 6 8 0 87 7 35
2018 Data sciences 27 45 11 6 5 6 1 77 11 137
2018 Policy 33 28 20 8 2 9 0 67 11 275
2018 Project management 32 34 18 7 3 6 1 70 11 397
2018 Other services to the public 21 36 19 11 10 4 0 59 21 618
2018 None of the above 26 32 23 7 5 6 1 62 14 743
2017 Client contact centre 32 39 13 4 4 9 0 78 8 76
2017 Federal regulators 27 27 22 10 7 7 0 58 19 250
2017 Compliance, inspection and enforcement 27 31 18 9 10 4 0 61 20 363
2017 Communications or public affairs 25 30 21 6 5 12 1 64 12 150
2017 Access to information and privacy 35 34 21 0 0 10 0 76 0 20
2017 Security 40 32 14 7 4 4 0 74 12 72
2017 Science and technology 27 35 16 7 5 9 1 69 13 1133
2017 Library services 30 35 14 7 0 7 7 75 8 12
2017 Legal services 15 41 22 0 0 22 0 72 0 13
2017 Administration and operations 29 33 16 8 4 7 3 69 14 819
2017 Human resources 34 37 12 4 1 10 1 80 6 248
2017 Financial management 27 28 16 8 6 12 3 65 17 215
2017 Procurement 19 14 46 11 4 6 0 36 15 37
2017 Real property 32 28 14 8 8 7 2 66 18 140
2017 Materiel management 32 21 27 9 7 3 0 55 17 60
2017 Information management 29 36 13 7 4 7 3 72 13 104
2017 Information technology 29 27 19 6 7 11 1 64 15 213
2017 Internal audit 41 20 13 7 0 20 0 76 8 15
2017 Evaluation 21 35 14 18 5 7 0 60 25 24
2017 Data sciences 25 34 18 7 5 9 2 66 14 108
2017 Policy 26 27 16 8 5 18 1 65 15 237
2017 Project management 29 39 15 5 3 8 2 75 8 325
2017 Other services to the public 22 22 28 11 8 8 1 48 21 334
2017 None of the above 23 31 22 11 6 7 1 58 18 629
2014 Client contact centre 12 40 23 12 6 7 1 56 19 101
2014 Federal regulators 26 34 17 6 7 10 0 67 15 307
2014 Compliance, inspection and enforcement 23 34 16 10 10 7 1 61 22 425
2014 Communications or public affairs 19 29 23 9 5 15 1 56 17 120
2014 Access to information and privacy 13 31 27 21 0 8 0 48 22 15
2014 Security 20 35 24 4 12 5 0 58 17 93
2014 Science and technology 24 34 21 7 5 9 1 64 13 1086
2014 Library services 17 32 16 0 0 35 0 76 0 12
2014 Legal services 21 36 27 0 0 16 0 68 0 10
2014 Administration and operations 29 32 18 8 4 8 1 67 13 941
2014 Human resources 27 35 18 7 3 10 1 69 10 260
2014 Financial management 21 31 23 5 5 14 2 61 13 200
2014 Procurement 27 36 10 6 8 12 0 71 17 42
2014 Real property 25 33 21 13 4 3 0 60 18 163
2014 Materiel management 20 35 13 7 15 8 3 61 24 74
2014 Information management 22 39 18 5 3 12 2 71 9 123
2014 Information technology 20 35 22 6 2 13 2 65 9 197
2014 Internal audit 6 34 23 0 19 18 0 49 23 17
2014 Evaluation 33 12 11 13 0 31 0 65 19 18
2014 Other services to the public 24 31 23 10 7 4 1 58 18 546
2014 None of the above 22 31 20 10 7 8 1 59 19 847
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 4 96 315
2020 Compliance, inspection and enforcement 9 91 446
2020 Communications or public affairs 7 93 149
2020 Security 9 91 85
2020 Science and technology 5 95 1096
2020 Library services 0 100 15
2020 Administration and operations 4 96 1050
2020 Human resources 7 93 355
2020 Financial management 6 94 250
2020 Procurement 17 83 64
2020 Real property 3 97 171
2020 Information technology 4 96 245
2020 Data sciences 6 94 134
2020 Policy 5 95 336
2020 Project management 6 94 475
2020 Other services to the public 9 91 363
2020 None of the above 9 91 630
2019 Client contact centre 11 89 90
2019 Federal regulators 5 95 278
2019 Compliance, inspection and enforcement 10 90 396
2019 Communications or public affairs 9 91 151
2019 Access to information and privacy 0 100 14
2019 Security 17 83 99
2019 Science and technology 6 94 1085
2019 Administration and operations 5 95 935
2019 Human resources 3 97 296
2019 Financial management 5 95 226
2019 Real property 4 96 165
2019 Information management 9 91 121
2019 Information technology 6 94 242
2019 Data sciences 6 94 132
2019 Policy 6 94 312
2019 Project management 9 91 372
2019 Other services to the public 9 91 462
2019 None of the above 6 94 684
2018 Federal regulators 7 93 297
2018 Compliance, inspection and enforcement 11 89 373
2018 Communications or public affairs 7 93 152
2018 Access to information and privacy 0 100 23
2018 Security 7 93 115
2018 Science and technology 5 95 1181
2018 Library services 0 100 13
2018 Administration and operations 6 94 972
2018 Human resources 3 97 317
2018 Financial management 5 95 229
2018 Real property 6 94 177
2018 Information management 6 94 127
2018 Information technology 4 96 258
2018 Data sciences 4 96 137
2018 Policy 6 94 275
2018 Project management 6 94 398
2018 Other services to the public 12 88 617
2018 None of the above 7 93 750

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 33 67 40
2020 Science and technology 37 63 64
2020 Administration and operations 25 75 44
2020 Human resources 20 80 18
2020 Financial management 48 52 16
2020 Policy 33 67 18
2020 Other services to the public 56 44 27
2020 None of the above 48 52 42
2019 Compliance, inspection and enforcement 38 62 40
2019 Security 48 52 13
2019 Science and technology 39 61 64
2019 Administration and operations 44 56 52
2019 Financial management 42 58 12
2019 Information management 50 50 12
2019 Information technology 48 52 14
2019 Policy 37 63 19
2019 Project management 39 61 32
2019 Other services to the public 37 63 40
2019 None of the above 35 65 44
2018 Compliance, inspection and enforcement 29 71 40
2018 Science and technology 49 51 57
2018 Administration and operations 38 62 56
2018 Project management 36 64 24
2018 Other services to the public 43 57 62
2018 None of the above 36 64 45

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 75 25 40
2020 Science and technology 73 27 64
2020 Administration and operations 72 28 44
2020 Project management 79 21 29
2020 Other services to the public 82 18 27
2020 None of the above 81 19 42
2019 Federal regulators 64 36 13
2019 Science and technology 69 31 64
2019 Administration and operations 73 27 52
2019 Information management 51 49 12
2019 Project management 68 32 32
2019 Other services to the public 79 21 40
2019 None of the above 62 38 44
2018 Federal regulators 65 35 19
2018 Compliance, inspection and enforcement 71 29 40
2018 Science and technology 66 34 57
2018 Administration and operations 82 18 56
2018 Real property 46 54 10
2018 Project management 66 34 24
2018 Other services to the public 73 27 67
2018 None of the above 69 31 46

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 0 100 40
2020 Communications or public affairs 0 100 10
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Policy 0 100 18
2020 Other services to the public 30 70 27
2019 Communications or public affairs 0 100 12
2019 Security 0 100 13
2019 Administration and operations 0 100 52
2019 Human resources 0 100 10
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 19
2018 Communications or public affairs 0 100 10
2018 Policy 0 100 16
2018 Project management 0 100 24
2018 None of the above 9 91 45

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 13 87 40
2020 Communications or public affairs 0 100 10
2020 Science and technology 0 100 64
2020 Administration and operations 0 100 44
2020 Human resources 0 100 18
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Policy 0 100 18
2020 Project management 0 100 29
2020 Other services to the public 0 100 27
2020 None of the above 0 100 42
2019 Compliance, inspection and enforcement 0 100 40
2019 Communications or public affairs 0 100 12
2019 Security 0 100 13
2019 Science and technology 0 100 64
2019 Administration and operations 0 100 52
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 19
2019 Project management 0 100 32
2019 Other services to the public 0 100 40
2019 None of the above 0 100 44
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 57
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Policy 0 100 16
2018 Project management 0 100 24
2018 Other services to the public 0 100 61
2018 None of the above 0 100 45

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Information technology 0 100 10
2019 Communications or public affairs 0 100 12
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Other services to the public 15 85 40
2018 Science and technology 8 92 57
2018 Financial management 0 100 11
2018 Policy 0 100 16

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 24 76 40
2020 Communications or public affairs 0 100 10
2020 Human resources 0 100 18
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 None of the above 10 90 42
2019 Federal regulators 48 52 13
2019 Compliance, inspection and enforcement 13 87 40
2019 Communications or public affairs 0 100 12
2019 Administration and operations 9 91 52
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Other services to the public 21 79 40
2018 Federal regulators 42 58 19
2018 Compliance, inspection and enforcement 17 83 40
2018 Communications or public affairs 0 100 10
2018 Science and technology 8 92 57
2018 Administration and operations 14 86 56
2018 Real property 0 100 10
2018 Other services to the public 10 90 61
2018 None of the above 19 81 45

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Communications or public affairs 0 100 10
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Policy 0 100 18
2019 Science and technology 9 91 64
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 19
2019 Other services to the public 0 100 40
2018 Compliance, inspection and enforcement 0 100 40
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 None of the above 16 84 46

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 38 62 40
2020 Communications or public affairs 0 100 10
2020 Science and technology 9 91 64
2020 Administration and operations 17 83 44
2020 Financial management 37 63 16
2020 Information technology 0 100 10
2020 Policy 28 72 18
2020 None of the above 11 89 42
2019 Administration and operations 17 83 51
2019 Policy 41 59 19
2019 Other services to the public 9 91 40
2019 None of the above 15 85 44
2018 Federal regulators 37 63 19
2018 Compliance, inspection and enforcement 33 67 40
2018 Communications or public affairs 0 100 11
2018 Science and technology 13 87 58
2018 Policy 32 68 16
2018 Other services to the public 12 88 60
2018 None of the above 15 85 45

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 64
2020 Information technology 0 100 10
2019 Science and technology 7 93 64
2019 Administration and operations 9 91 51
2019 Human resources 0 100 10
2019 Policy 32 68 19
2019 Project management 21 79 32
2018 Compliance, inspection and enforcement 15 85 40
2018 Science and technology 14 86 58
2018 Other services to the public 11 89 60
2018 None of the above 19 81 45

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 18 82 40
2020 Communications or public affairs 0 100 10
2020 Financial management 31 69 16
2020 Information technology 0 100 10
2020 Project management 0 100 29
2019 Federal regulators 0 100 13
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Policy 25 75 19
2018 Compliance, inspection and enforcement 18 82 40
2018 Communications or public affairs 0 100 11
2018 Project management 0 100 24
2018 Other services to the public 9 91 61

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Administration and operations 0 100 44
2020 Human resources 0 100 18
2020 Information technology 0 100 10
2020 Other services to the public 0 100 27
2019 Security 0 100 13
2019 Administration and operations 0 100 51
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information technology 0 100 14
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 56
2018 Financial management 0 100 11
2018 Real property 0 100 10

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 34 66 13
2020 Compliance, inspection and enforcement 27 73 40
2020 Science and technology 21 79 64
2020 Administration and operations 27 73 44
2020 Human resources 56 44 18
2020 Policy 45 55 18
2020 Project management 34 66 29
2020 Other services to the public 25 75 27
2020 None of the above 38 62 42
2019 Compliance, inspection and enforcement 15 85 40
2019 Security 37 63 13
2019 Science and technology 34 66 64
2019 Administration and operations 32 68 51
2019 Financial management 41 59 12
2019 Information management 42 58 12
2019 Project management 27 73 32
2019 Other services to the public 23 77 40
2019 None of the above 38 62 44
2018 Federal regulators 28 72 19
2018 Compliance, inspection and enforcement 13 87 40
2018 Science and technology 16 84 58
2018 Administration and operations 36 64 56
2018 Financial management 44 56 11
2018 Project management 22 78 24
2018 Other services to the public 17 83 60
2018 None of the above 27 73 45

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 25 75 40
2020 Science and technology 49 51 64
2020 Administration and operations 16 84 44
2020 Human resources 47 53 18
2020 Policy 56 44 18
2020 Project management 54 46 29
2020 Other services to the public 49 51 27
2020 None of the above 45 55 42
2019 Compliance, inspection and enforcement 35 65 40
2019 Security 55 45 13
2019 Science and technology 53 47 64
2019 Administration and operations 39 61 51
2019 Human resources 0 100 10
2019 Information technology 39 61 14
2019 Policy 41 59 19
2019 Project management 26 74 32
2019 Other services to the public 50 50 40
2019 None of the above 46 54 44
2018 Federal regulators 55 45 19
2018 Compliance, inspection and enforcement 27 73 40
2018 Science and technology 49 51 58
2018 Administration and operations 31 69 56
2018 Policy 38 62 16
2018 Project management 42 58 24
2018 Other services to the public 41 59 63
2018 None of the above 47 53 45

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 40
2020 Science and technology 0 100 64
2020 Administration and operations 0 100 44
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Policy 0 100 18
2020 Project management 0 100 29
2020 None of the above 27 73 42
2019 Security 0 100 13
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Policy 0 100 19
2019 Project management 0 100 32
2018 Federal regulators 0 100 19
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 56
2018 Real property 0 100 10
2018 Policy 0 100 16
2018 Project management 0 100 24

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 0 100 40
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Project management 0 100 29
2020 Other services to the public 0 100 27
2019 Compliance, inspection and enforcement 0 100 40
2019 Security 0 100 13
2019 Science and technology 0 100 64
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Policy 0 100 19
2019 Project management 0 100 32
2019 Other services to the public 0 100 40
2018 Federal regulators 0 100 19
2018 Compliance, inspection and enforcement 0 100 40
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 58
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 None of the above 0 100 45

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 21 79 40
2020 Communications or public affairs 0 100 10
2020 Science and technology 10 90 64
2020 Information technology 0 100 10
2019 Compliance, inspection and enforcement 22 78 40
2019 Science and technology 9 91 64
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Project management 0 100 32
2019 None of the above 17 83 44
2018 Financial management 0 100 11
2018 Policy 0 100 16
2018 Other services to the public 10 90 62

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 31 69 40
2020 Science and technology 26 74 64
2020 Administration and operations 20 80 44
2020 Human resources 53 47 18
2020 Policy 28 72 18
2019 Compliance, inspection and enforcement 28 72 40
2019 Science and technology 16 84 64
2019 Administration and operations 9 91 51
2019 Information management 0 100 12
2019 Policy 36 64 19
2019 Other services to the public 20 80 40
2019 None of the above 22 78 44
2018 Compliance, inspection and enforcement 21 79 40
2018 Science and technology 17 83 58
2018 Administration and operations 15 85 56
2018 Financial management 0 100 11
2018 Policy 32 68 16
2018 Other services to the public 13 87 62
2018 None of the above 20 80 46

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 0 100 40
2020 Communications or public affairs 0 100 10
2020 Administration and operations 0 100 44
2020 Human resources 0 100 18
2020 Policy 0 100 18
2020 Project management 0 100 29
2020 Other services to the public 0 100 27
2020 None of the above 0 100 42
2019 Federal regulators 0 100 13
2019 Compliance, inspection and enforcement 0 100 40
2019 Communications or public affairs 0 100 12
2019 Security 0 100 13
2019 Administration and operations 0 100 51
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 19
2019 Project management 0 100 32
2019 None of the above 0 100 44
2018 Federal regulators 0 100 19
2018 Compliance, inspection and enforcement 0 100 40
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 58
2018 Administration and operations 0 100 56
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Policy 0 100 16
2018 Project management 0 100 24

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 17 83 40
2020 Science and technology 10 90 64
2020 Administration and operations 15 85 44
2020 Financial management 45 55 16
2019 Compliance, inspection and enforcement 17 83 40
2019 Science and technology 12 88 64
2019 Policy 30 70 19
2019 None of the above 7 93 44
2018 Compliance, inspection and enforcement 19 81 40
2018 Science and technology 10 90 58
2018 Administration and operations 24 76 56
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Other services to the public 13 87 60

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Compliance, inspection and enforcement 0 100 40
2020 Communications or public affairs 0 100 10
2020 Science and technology 0 100 64
2020 Administration and operations 0 100 44
2020 Human resources 0 100 18
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Policy 0 100 18
2020 Project management 0 100 29
2020 Other services to the public 0 100 27
2020 None of the above 0 100 42
2019 Federal regulators 0 100 13
2019 Compliance, inspection and enforcement 0 100 40
2019 Communications or public affairs 0 100 12
2019 Security 0 100 13
2019 Science and technology 0 100 64
2019 Administration and operations 0 100 51
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Information technology 0 100 14
2019 Policy 0 100 19
2019 Project management 0 100 32
2019 Other services to the public 0 100 40
2019 None of the above 0 100 44
2018 Federal regulators 0 100 19
2018 Compliance, inspection and enforcement 0 100 40
2018 Communications or public affairs 0 100 11
2018 Science and technology 0 100 58
2018 Administration and operations 0 100 56
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Policy 0 100 16
2018 Project management 0 100 24
2018 Other services to the public 0 100 60
2018 None of the above 0 100 45

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Science and technology 9 91 64
2020 Administration and operations 24 76 44
2020 Project management 26 74 29
2020 None of the above 15 85 42
2019 Compliance, inspection and enforcement 13 87 40
2019 Science and technology 17 83 64
2019 Administration and operations 39 61 51
2019 Policy 0 100 19
2019 Project management 27 73 32
2019 Other services to the public 15 85 40
2018 Federal regulators 0 100 19
2018 Compliance, inspection and enforcement 16 84 40
2018 Science and technology 13 87 58
2018 Administration and operations 23 77 56
2018 Policy 0 100 16
2018 Other services to the public 20 80 61
2018 None of the above 33 67 47

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 43 57 13
2020 Compliance, inspection and enforcement 36 64 40
2020 Science and technology 34 66 64
2020 Administration and operations 24 76 44
2020 Human resources 29 71 18
2020 Financial management 50 50 16
2020 Project management 44 56 29
2020 None of the above 11 89 42
2019 Compliance, inspection and enforcement 35 65 38
2019 Security 40 60 13
2019 Science and technology 35 65 64
2019 Administration and operations 39 61 49
2019 Policy 27 73 19
2019 Project management 25 75 31
2019 Other services to the public 30 70 40
2019 None of the above 21 79 44
2018 Federal regulators 33 67 19
2018 Compliance, inspection and enforcement 42 58 40
2018 Science and technology 34 66 58
2018 Administration and operations 43 57 56
2018 Project management 33 67 24
2018 Other services to the public 26 74 64
2018 None of the above 32 68 46

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 16 84 40
2020 Science and technology 19 81 64
2020 Information technology 0 100 10
2020 Project management 18 82 29
2020 Other services to the public 23 77 27
2020 None of the above 11 89 42
2019 Science and technology 9 91 64
2019 Administration and operations 10 90 49
2019 Policy 25 75 19
2019 Project management 21 79 31
2019 Other services to the public 30 70 40
2018 Compliance, inspection and enforcement 28 72 40
2018 Science and technology 27 73 58
2018 Administration and operations 22 78 56
2018 Project management 29 71 24
2018 Other services to the public 24 76 63

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 64
2020 Financial management 0 100 16
2020 Information technology 0 100 10
2020 Project management 0 100 29
2019 Federal regulators 0 100 13
2019 Communications or public affairs 0 100 12
2019 Security 0 100 13
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Project management 0 100 31
2018 Communications or public affairs 0 100 11
2018 Administration and operations 8 92 56
2018 Real property 0 100 10
2018 Project management 0 100 24
2018 Other services to the public 9 91 60

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 16 84 40
2020 Science and technology 15 85 64
2020 Administration and operations 0 100 44
2020 Financial management 44 56 16
2020 Project management 16 84 29
2020 None of the above 25 75 42
2019 Compliance, inspection and enforcement 27 73 38
2019 Science and technology 12 88 64
2019 Administration and operations 16 84 49
2019 Human resources 0 100 10
2019 Information management 0 100 12
2019 Other services to the public 15 85 40
2019 None of the above 9 91 44
2018 Compliance, inspection and enforcement 14 86 40
2018 Science and technology 12 88 58
2018 Administration and operations 17 83 56
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Other services to the public 17 83 62

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Science and technology 9 91 64
2020 Human resources 0 100 18
2020 Information technology 0 100 10
2020 Policy 0 100 18
2019 Federal regulators 0 100 13
2019 Security 0 100 13
2019 Science and technology 0 100 64
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2019 Policy 0 100 19
2018 Administration and operations 8 92 56
2018 Financial management 0 100 11
2018 Policy 0 100 16
2018 Project management 0 100 24
2018 None of the above 0 100 45

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Science and technology 8 92 64
2020 Administration and operations 0 100 44
2020 None of the above 0 100 42
2019 Federal regulators 0 100 13
2019 Human resources 0 100 10
2019 Financial management 0 100 12
2019 Information management 0 100 12
2018 Compliance, inspection and enforcement 12 88 40
2018 Science and technology 0 100 58
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Project management 0 100 24
2018 None of the above 0 100 45

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 13
2020 Communications or public affairs 0 100 10
2020 Project management 17 83 29
2020 Other services to the public 35 65 27
2019 Compliance, inspection and enforcement 15 85 38
2019 Science and technology 0 100 64
2019 Financial management 0 100 12
2019 Information management 0 100 12
2018 Science and technology 10 90 58
2018 Other services to the public 11 89 61

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 14 86 40
2020 Communications or public affairs 0 100 10
2020 Science and technology 8 92 64
2020 Other services to the public 0 100 27
2019 Information management 0 100 12
2019 Information technology 0 100 14
2018 Compliance, inspection and enforcement 12 88 40
2018 Communications or public affairs 0 100 11
2018 Policy 32 68 16
2018 Other services to the public 8 92 60
2018 None of the above 13 87 45

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 40 60 40
2020 Communications or public affairs 50 50 10
2020 Science and technology 52 48 64
2020 Administration and operations 57 43 44
2020 Human resources 50 50 18
2020 Financial management 31 69 16
2020 Policy 55 45 18
2020 Project management 37 63 29
2020 Other services to the public 51 49 27
2020 None of the above 55 45 42
2019 Federal regulators 67 33 13
2019 Compliance, inspection and enforcement 35 65 38
2019 Communications or public affairs 41 59 12
2019 Security 41 59 13
2019 Science and technology 58 42 64
2019 Administration and operations 47 53 49
2019 Information technology 47 53 14
2019 Policy 45 55 19
2019 Project management 50 50 31
2019 Other services to the public 55 45 40
2019 None of the above 69 31 44
2018 Federal regulators 45 55 19
2018 Compliance, inspection and enforcement 34 66 40
2018 Communications or public affairs 48 52 11
2018 Science and technology 43 57 58
2018 Administration and operations 36 64 56
2018 Financial management 54 46 11
2018 Policy 44 56 16
2018 Project management 35 65 24
2018 Other services to the public 57 43 63
2018 None of the above 54 46 45

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 None of the above 7 93 42
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Administration and operations 10 90 52
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Other services to the public 0 100 58

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 30 70 59
2020 Administration and operations 25 75 44
2020 None of the above 13 87 42
2018 Compliance, inspection and enforcement 22 78 35
2018 Science and technology 39 61 58
2018 Administration and operations 19 81 52
2018 Real property 0 100 10
2018 Policy 34 66 14
2018 Other services to the public 20 80 58
2018 None of the above 13 87 45

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Financial management 0 100 11
2018 Real property 0 100 10
2018 Policy 0 100 14
2018 Other services to the public 0 100 58

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2019 Federal regulators 0 100 12
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Financial management 0 100 11
2018 Policy 0 100 14
2018 None of the above 0 100 45

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 42
2019 Federal regulators 0 100 12
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Communications or public affairs 0 100 10
2018 Real property 0 100 10
2018 Policy 0 100 14
2018 None of the above 0 100 45

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 58
2018 Real property 0 100 10
2018 Policy 0 100 14
2018 Project management 0 100 24

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 12
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 0 100 35
2018 Administration and operations 12 88 52
2018 Policy 0 100 14
2018 Other services to the public 10 90 58
2018 None of the above 17 83 46

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 59
2020 Administration and operations 23 77 44
2020 None of the above 12 88 42
2018 Science and technology 9 91 58
2018 Administration and operations 8 92 52
2018 Real property 0 100 10
2018 Other services to the public 15 85 58
2018 None of the above 11 89 46

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Federal regulators 0 100 12
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 17 83 35
2018 Administration and operations 17 83 52
2018 Policy 0 100 14
2018 Other services to the public 8 92 59
2018 None of the above 11 89 45

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 62 38 10
2020 Science and technology 27 73 59
2020 Administration and operations 20 80 44
2020 None of the above 19 81 42
2018 Federal regulators 36 64 18
2018 Compliance, inspection and enforcement 13 87 35
2018 Science and technology 23 77 58
2018 Administration and operations 24 76 52
2018 Other services to the public 33 67 59
2018 None of the above 21 79 46

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 12 88 42
2018 Real property 0 100 10
2018 None of the above 11 89 46

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 43 57 59
2020 Administration and operations 36 64 44
2020 None of the above 61 39 42
2019 Federal regulators 37 63 12
2019 Financial management 55 45 11
2018 Federal regulators 54 46 18
2018 Compliance, inspection and enforcement 23 77 35
2018 Science and technology 32 68 58
2018 Administration and operations 43 57 52
2018 Policy 58 42 14
2018 Project management 49 51 24
2018 Other services to the public 55 45 62
2018 None of the above 39 61 46

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 0 100 59
2020 Administration and operations 0 100 44
2019 Federal regulators 0 100 12
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 58
2018 Administration and operations 0 100 52
2018 Real property 0 100 10
2018 Other services to the public 0 100 58

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 62 38 59
2020 Administration and operations 57 43 44
2020 None of the above 61 39 42
2019 Federal regulators 37 63 12
2019 Information management 48 52 12
2018 Compliance, inspection and enforcement 62 38 35
2018 Communications or public affairs 47 53 10
2018 Science and technology 58 42 58
2018 Administration and operations 62 38 52
2018 Financial management 44 56 11
2018 Policy 64 36 14
2018 Project management 49 51 24
2018 Other services to the public 68 32 63
2018 None of the above 64 36 46

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Administration and operations 0 100 44
2019 Federal regulators 0 100 12
2019 Financial management 0 100 11
2019 Information management 0 100 12
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 10
2018 Science and technology 0 100 58
2018 Financial management 0 100 11
2018 Other services to the public 0 100 58
2018 None of the above 0 100 45

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 10
2020 Science and technology 12 88 59
2020 Administration and operations 16 84 44
2020 None of the above 22 78 42
2018 Compliance, inspection and enforcement 15 85 35
2018 Science and technology 15 85 58
2018 Administration and operations 14 86 52
2018 Other services to the public 20 80 58
2018 None of the above 20 80 45

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 28 14 2 8 17 5 69 13 76
2020 Federal regulators 18 15 19 5 3 36 4 55 13 315
2020 Compliance, inspection and enforcement 20 20 24 6 6 20 5 53 15 445
2020 Communications or public affairs 20 15 18 4 3 34 6 58 12 148
2020 Access to information and privacy 35 5 28 0 0 27 5 59 0 18
2020 Security 19 28 20 8 2 20 3 61 12 85
2020 Science and technology 15 20 19 4 3 34 4 57 12 1097
2020 Library services 36 9 39 0 0 17 0 54 0 15
2020 Administration and operations 25 22 19 3 2 25 5 66 7 1046
2020 Human resources 27 20 17 2 1 29 4 70 5 354
2020 Financial management 21 15 19 3 3 32 8 59 10 249
2020 Procurement 24 18 17 9 6 21 4 57 20 64
2020 Real property 28 18 16 0 1 30 7 72 3 171
2020 Materiel management 20 30 15 3 2 25 5 72 7 82
2020 Information management 21 23 20 2 0 26 6 66 4 111
2020 Information technology 23 16 15 2 1 37 5 68 6 243
2020 Internal audit 32 15 7 7 0 31 7 76 12 13
2020 Evaluation 15 4 16 5 0 43 18 47 12 27
2020 Data sciences 10 15 20 4 1 40 8 49 11 134
2020 Policy 14 12 16 3 3 43 9 54 13 335
2020 Project management 22 19 17 3 3 30 5 64 9 475
2020 Other services to the public 19 26 22 8 6 16 4 56 16 363
2020 None of the above 16 21 21 9 5 26 3 52 19 632
2019 Client contact centre 17 20 18 13 1 27 3 53 20 92
2019 Federal regulators 18 17 23 2 3 30 6 55 9 277
2019 Compliance, inspection and enforcement 18 16 25 6 5 23 6 48 16 395
2019 Communications or public affairs 13 20 20 2 6 28 11 54 13 151
2019 Access to information and privacy 30 22 27 0 0 14 8 65 0 14
2019 Security 26 13 21 6 9 20 6 51 20 99
2019 Science and technology 15 17 22 5 2 34 5 52 12 1086
2019 Legal services 21 14 12 7 7 33 7 58 23 15
2019 Administration and operations 21 18 24 4 3 24 6 56 10 934
2019 Human resources 26 17 18 4 3 26 7 64 10 292
2019 Financial management 14 20 26 3 2 27 8 52 9 223
2019 Procurement 16 8 16 6 13 31 10 41 32 42
2019 Real property 24 18 20 4 2 26 7 62 9 166
2019 Materiel management 26 23 22 1 2 20 6 67 4 84
2019 Information management 21 13 23 5 1 27 10 54 11 121
2019 Information technology 18 15 20 2 3 31 11 56 9 242
2019 Internal audit 27 12 35 0 5 15 6 49 6 19
2019 Evaluation 24 8 14 8 0 40 7 59 14 26
2019 Data sciences 15 18 23 3 4 29 8 53 11 131
2019 Policy 17 13 18 4 2 39 6 54 12 312
2019 Project management 20 19 23 4 3 26 5 56 11 373
2019 Other services to the public 19 24 22 8 4 17 6 56 15 457
2019 None of the above 23 19 21 6 3 22 6 59 12 682
2018 Client contact centre 16 19 32 4 3 22 4 47 10 101
2018 Federal regulators 16 18 21 6 5 30 3 51 17 296
2018 Compliance, inspection and enforcement 16 20 29 6 5 19 4 47 15 373
2018 Communications or public affairs 11 20 28 2 0 33 7 51 3 151
2018 Access to information and privacy 32 9 19 0 0 32 9 69 0 22
2018 Security 15 40 21 3 3 15 4 67 7 115
2018 Science and technology 12 20 24 4 2 33 5 52 9 1180
2018 Library services 36 10 39 0 0 10 6 54 0 13
2018 Administration and operations 21 20 23 3 3 25 5 59 8 973
2018 Human resources 29 21 16 3 1 26 4 71 6 318
2018 Financial management 16 17 23 2 2 31 8 55 7 231
2018 Procurement 18 26 30 2 2 16 6 56 6 42
2018 Real property 16 20 29 2 2 26 4 52 7 178
2018 Materiel management 18 27 24 1 2 23 5 62 4 69
2018 Information management 23 18 25 2 1 24 7 59 5 127
2018 Information technology 16 19 20 2 1 35 6 61 5 258
2018 Internal audit 18 21 25 6 3 17 10 53 13 29
2018 Evaluation 22 11 15 0 4 46 3 64 7 35
2018 Data sciences 13 26 19 2 1 33 7 63 5 136
2018 Policy 13 12 26 3 2 41 4 45 8 276
2018 Project management 15 18 28 3 3 29 4 49 10 399
2018 Other services to the public 16 24 28 7 6 16 3 49 16 616
2018 None of the above 18 24 28 5 4 19 2 53 12 740
2017 Client contact centre 19 26 15 1 4 28 7 70 8 76
2017 Federal regulators 15 14 22 4 6 36 4 48 15 250
2017 Compliance, inspection and enforcement 17 20 24 3 9 21 6 50 17 364
2017 Communications or public affairs 14 14 21 1 4 40 5 52 10 150
2017 Access to information and privacy 20 5 31 0 0 39 6 44 0 20
2017 Security 36 10 26 1 5 18 4 59 8 72
2017 Science and technology 16 19 20 2 3 32 6 58 10 1131
2017 Library services 16 0 21 0 0 37 26 42 0 12
2017 Legal services 16 7 22 8 8 31 7 37 27 13
2017 Administration and operations 18 23 20 5 3 25 7 61 10 821
2017 Human resources 29 23 16 3 1 23 5 72 6 249
2017 Financial management 17 15 22 3 3 29 12 54 9 215
2017 Procurement 15 9 48 6 0 17 6 31 7 37
2017 Real property 24 18 17 5 3 25 8 63 11 140
2017 Materiel management 19 23 21 1 2 27 6 63 6 59
2017 Information management 17 18 20 3 4 30 8 56 11 104
2017 Information technology 17 16 22 1 5 33 6 54 10 214
2017 Internal audit 14 7 20 7 0 26 26 44 14 15
2017 Evaluation 7 7 14 18 0 51 3 31 39 24
2017 Data sciences 17 16 22 4 2 33 7 54 10 108
2017 Policy 12 15 14 4 2 47 5 57 13 238
2017 Project management 16 23 21 4 3 26 7 59 9 328
2017 Other services to the public 23 19 29 7 3 17 2 51 13 334
2017 None of the above 18 21 22 5 5 25 5 55 14 630
2014 Client contact centre 4 34 23 8 1 25 5 55 12 101
2014 Federal regulators 15 17 21 4 4 35 5 53 13 307
2014 Compliance, inspection and enforcement 15 25 23 6 6 22 4 54 15 424
2014 Communications or public affairs 19 15 25 1 1 32 7 55 3 120
2014 Access to information and privacy 13 13 25 16 0 33 0 38 24 15
2014 Security 12 21 26 5 2 30 2 50 11 93
2014 Science and technology 14 20 23 3 2 33 5 55 9 1085
2014 Library services 0 23 17 0 0 41 19 58 0 12
2014 Legal services 21 26 19 0 0 33 0 71 0 10
2014 Administration and operations 17 19 24 3 2 29 6 56 8 939
2014 Human resources 19 24 21 3 1 24 7 63 6 260
2014 Financial management 11 20 23 3 2 30 10 53 9 200
2014 Procurement 8 27 20 8 0 24 13 55 13 42
2014 Real property 13 23 23 6 3 26 7 53 13 163
2014 Materiel management 11 19 28 12 2 27 1 41 20 74
2014 Information management 15 18 12 4 4 40 7 63 15 123
2014 Information technology 12 19 21 5 4 32 7 52 14 197
2014 Internal audit 12 6 46 7 0 29 0 25 10 17
2014 Evaluation 11 12 0 14 0 48 16 62 38 18
2014 Other services to the public 17 25 26 6 4 18 3 53 14 546
2014 None of the above 14 20 24 5 5 27 4 50 15 847

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 27 11 1 8 10 2 77 10 77
2020 Federal regulators 35 35 15 4 3 8 0 76 7 315
2020 Compliance, inspection and enforcement 31 31 21 6 5 5 1 66 12 445
2020 Communications or public affairs 37 34 15 5 3 6 0 75 9 149
2020 Access to information and privacy 56 12 21 0 0 5 5 76 0 18
2020 Security 28 36 14 9 8 4 1 67 18 85
2020 Science and technology 29 35 18 4 3 10 1 72 8 1096
2020 Library services 39 9 21 17 0 14 0 55 20 15
2020 Administration and operations 40 31 16 3 3 8 1 77 6 1053
2020 Human resources 47 29 12 4 1 8 0 82 5 356
2020 Financial management 34 32 16 2 3 12 1 75 6 250
2020 Procurement 36 20 18 13 4 9 0 62 18 63
2020 Real property 43 30 13 2 0 10 3 83 2 172
2020 Materiel management 40 32 14 6 0 6 2 79 6 83
2020 Information management 31 35 22 3 0 8 2 73 4 111
2020 Information technology 36 30 16 2 1 14 1 77 4 245
2020 Internal audit 54 15 15 0 0 17 0 83 0 13
2020 Evaluation 29 25 20 4 5 15 3 66 10 27
2020 Data sciences 32 29 16 6 2 13 1 71 9 134
2020 Policy 31 29 20 4 3 12 1 68 9 336
2020 Project management 40 30 16 4 2 7 0 76 6 474
2020 Other services to the public 25 31 20 8 6 8 1 62 16 362
2020 None of the above 25 31 22 8 4 9 0 62 13 632
2019 Client contact centre 24 32 17 12 1 13 1 65 15 92
2019 Federal regulators 33 33 20 4 2 9 0 72 6 276
2019 Compliance, inspection and enforcement 33 29 16 8 4 8 2 68 14 394
2019 Communications or public affairs 32 32 18 3 5 8 2 72 8 151
2019 Access to information and privacy 43 22 27 0 0 7 0 71 0 14
2019 Security 31 22 15 11 10 10 1 59 24 98
2019 Science and technology 31 34 18 4 2 9 1 73 7 1084
2019 Legal services 33 22 17 0 7 21 0 69 9 15
2019 Administration and operations 39 30 16 4 3 7 1 75 8 932
2019 Human resources 44 31 11 4 3 7 1 81 7 293
2019 Financial management 30 35 19 3 2 11 0 73 5 225
2019 Procurement 30 21 19 13 2 12 4 61 17 43
2019 Real property 40 29 17 2 2 8 2 77 4 165
2019 Materiel management 41 33 15 1 2 7 1 81 3 84
2019 Information management 32 31 24 2 1 7 2 70 4 121
2019 Information technology 30 30 21 3 2 11 2 70 6 240
2019 Internal audit 42 27 25 0 0 5 0 73 0 19
2019 Evaluation 48 23 14 4 0 11 0 79 5 26
2019 Data sciences 35 31 15 6 2 9 1 74 10 130
2019 Policy 34 33 12 2 2 15 1 80 6 312
2019 Project management 35 33 19 4 4 6 1 72 8 371
2019 Other services to the public 30 34 20 5 6 5 0 68 11 457
2019 None of the above 34 27 22 6 4 8 2 66 10 682
2018 Client contact centre 21 38 21 4 3 13 1 67 9 101
2018 Federal regulators 30 36 15 6 4 9 1 73 11 295
2018 Compliance, inspection and enforcement 27 35 20 6 5 5 1 66 12 373
2018 Communications or public affairs 26 31 26 3 1 14 1 66 4 152
2018 Access to information and privacy 40 32 14 0 0 10 5 84 0 22
2018 Security 22 36 22 2 4 12 2 67 7 114
2018 Science and technology 28 37 19 4 2 10 1 73 6 1179
2018 Library services 77 14 10 0 0 0 0 90 0 13
2018 Administration and operations 35 33 18 3 3 8 1 75 6 969
2018 Human resources 41 35 11 3 1 9 0 84 4 318
2018 Financial management 29 37 17 3 2 12 1 75 6 230
2018 Procurement 27 43 20 4 0 2 4 75 4 42
2018 Real property 34 32 20 5 1 8 0 72 6 177
2018 Materiel management 31 28 24 3 4 8 1 65 9 69
2018 Information management 33 31 22 2 2 9 1 72 4 127
2018 Information technology 27 37 15 3 1 14 3 77 5 257
2018 Internal audit 35 29 20 6 0 10 0 71 7 29
2018 Evaluation 41 40 8 0 4 8 0 87 4 35
2018 Data sciences 27 43 15 3 1 9 1 79 4 137
2018 Policy 33 28 20 4 1 12 0 71 6 274
2018 Project management 30 36 17 4 3 8 1 73 8 400
2018 Other services to the public 21 37 20 9 5 8 0 63 14 610
2018 None of the above 25 32 25 5 3 10 0 63 9 738
2017 Client contact centre 28 38 16 3 2 11 1 76 6 76
2017 Federal regulators 30 29 19 4 5 13 0 68 10 250
2017 Compliance, inspection and enforcement 30 31 15 4 9 8 2 68 14 361
2017 Communications or public affairs 29 32 16 3 4 17 0 73 8 150
2017 Access to information and privacy 44 20 21 0 0 15 0 75 0 20
2017 Security 41 34 13 4 4 5 0 78 8 72
2017 Science and technology 32 34 16 2 3 11 2 76 6 1128
2017 Library services 23 56 14 0 0 7 0 85 0 12
2017 Legal services 16 39 15 0 0 30 0 78 0 13
2017 Administration and operations 31 35 15 3 4 11 2 75 8 819
2017 Human resources 40 33 8 4 1 13 2 85 5 249
2017 Financial management 30 31 17 3 3 14 3 73 7 214
2017 Procurement 23 14 52 2 0 9 0 41 2 37
2017 Real property 36 26 17 4 1 12 5 74 6 140
2017 Materiel management 39 23 20 1 5 11 0 70 7 60
2017 Information management 31 31 15 5 2 14 2 74 9 103
2017 Information technology 28 32 15 1 5 19 0 73 8 214
2017 Internal audit 34 26 13 0 0 20 7 82 0 15
2017 Evaluation 24 35 21 0 0 19 0 74 0 24
2017 Data sciences 25 27 22 7 2 15 2 63 10 108
2017 Policy 29 28 15 5 2 21 0 72 9 237
2017 Project management 30 37 15 4 2 11 1 77 6 328
2017 Other services to the public 29 27 22 9 2 11 1 63 12 334
2017 None of the above 24 32 21 8 4 8 3 62 14 627
2014 Client contact centre 8 49 17 9 2 14 2 67 13 101
2014 Federal regulators 25 28 21 7 4 15 0 62 13 308
2014 Compliance, inspection and enforcement 25 34 17 7 5 11 0 66 14 424
2014 Communications or public affairs 27 26 19 3 1 22 2 69 5 120
2014 Access to information and privacy 13 19 27 14 0 27 0 44 20 15
2014 Security 17 35 21 4 2 20 1 65 8 92
2014 Science and technology 26 34 20 4 2 13 1 70 7 1083
2014 Library services 29 47 16 0 0 8 0 83 0 12
2014 Legal services 29 43 19 0 0 8 0 79 0 10
2014 Administration and operations 29 32 18 5 2 13 2 72 8 940
2014 Human resources 30 32 19 6 1 10 1 70 8 260
2014 Financial management 23 31 20 5 2 18 2 67 8 200
2014 Procurement 24 39 19 2 2 14 0 73 5 42
2014 Real property 23 35 17 8 2 13 2 68 12 163
2014 Materiel management 21 27 23 14 4 10 0 54 20 74
2014 Information management 34 25 12 4 3 20 1 75 10 123
2014 Information technology 22 31 20 5 3 17 3 66 10 197
2014 Internal audit 12 29 29 7 0 23 0 53 9 17
2014 Evaluation 44 6 11 18 0 21 0 63 23 18
2014 Other services to the public 26 32 23 6 4 9 1 64 11 546
2014 None of the above 24 28 22 7 4 14 1 62 13 845

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 14 20 27 39 0 0 14 67 15
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 30 20 29 1 0 0 50 30 77
2020 Federal regulators 38 30 15 9 7 0 1 68 16 315
2020 Compliance, inspection and enforcement 18 30 27 14 11 0 1 48 25 445
2020 Communications or public affairs 36 27 12 8 15 0 1 64 24 150
2020 Access to information and privacy 5 16 35 23 16 0 5 23 41 18
2020 Security 22 30 21 5 22 0 0 52 27 85
2020 Science and technology 30 36 18 10 5 0 1 67 15 1097
2020 Library services 40 38 17 4 0 0 0 79 4 15
2020 Administration and operations 30 28 22 12 8 0 1 58 20 1052
2020 Human resources 45 26 15 5 6 0 3 73 12 355
2020 Financial management 42 27 14 9 6 0 2 71 15 247
2020 Procurement 38 39 12 7 1 0 3 79 8 64
2020 Real property 32 31 27 8 2 0 0 63 10 172
2020 Materiel management 26 28 28 6 12 0 0 54 18 82
2020 Information management 22 30 29 10 7 0 2 53 18 112
2020 Information technology 37 25 19 10 9 0 1 62 19 244
2020 Internal audit 63 8 15 15 0 0 0 71 15 13
2020 Evaluation 52 14 22 11 0 0 0 67 11 27
2020 Data sciences 34 35 17 8 3 0 2 71 12 134
2020 Policy 46 25 13 7 7 0 2 73 14 336
2020 Project management 30 31 20 10 9 0 0 61 19 476
2020 Other services to the public 16 21 22 22 19 0 0 37 41 363
2020 None of the above 22 25 21 18 13 0 1 47 31 636

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 19 24 9 19 0 0 48 28 77
2020 Federal regulators 23 38 19 14 6 0 0 61 20 315
2020 Compliance, inspection and enforcement 13 24 24 20 19 0 0 37 39 441
2020 Communications or public affairs 25 30 20 15 10 0 0 54 25 148
2020 Access to information and privacy 29 16 23 5 21 0 5 48 28 18
2020 Security 21 25 13 26 15 0 0 46 41 83
2020 Science and technology 26 32 22 10 10 0 0 58 20 1093
2020 Library services 53 21 17 9 0 0 0 74 9 15
2020 Administration and operations 26 30 20 12 11 0 0 56 23 1052
2020 Human resources 32 33 17 10 7 0 1 66 17 355
2020 Financial management 32 29 19 12 7 0 1 61 19 247
2020 Procurement 27 30 25 10 7 0 1 58 17 63
2020 Real property 33 30 20 12 5 0 0 63 17 172
2020 Materiel management 28 26 29 7 10 0 0 54 17 83
2020 Information management 27 21 26 19 7 0 1 48 26 112
2020 Information technology 41 27 13 9 10 0 0 68 19 244
2020 Internal audit 36 17 32 7 7 0 0 53 15 13
2020 Evaluation 18 30 34 15 3 0 0 48 18 27
2020 Data sciences 28 32 25 12 3 0 0 60 14 132
2020 Policy 33 30 21 10 7 0 0 62 17 335
2020 Project management 28 29 23 9 10 0 1 58 19 475
2020 Other services to the public 13 18 21 18 31 0 0 30 49 362
2020 None of the above 19 26 20 14 20 0 0 46 34 635
2019 Client contact centre 13 23 23 18 22 1 1 36 41 92
2019 Federal regulators 13 28 27 11 20 0 0 42 31 278
2019 Compliance, inspection and enforcement 8 18 24 18 32 0 0 26 50 397
2019 Communications or public affairs 18 23 24 17 16 0 2 42 34 150
2019 Access to information and privacy 37 20 15 21 7 0 0 57 28 14
2019 Security 16 17 22 13 30 0 1 33 44 99
2019 Science and technology 13 31 22 18 16 0 0 44 34 1088
2019 Legal services 7 33 27 6 27 0 0 40 33 15
2019 Administration and operations 16 26 21 17 19 0 1 42 36 935
2019 Human resources 19 29 23 15 14 0 1 48 29 296
2019 Financial management 22 31 22 9 14 0 1 54 24 226
2019 Procurement 25 22 17 10 20 0 6 50 32 43
2019 Real property 19 30 26 9 18 0 0 48 26 165
2019 Materiel management 18 23 15 26 17 0 0 42 43 84
2019 Information management 19 30 27 8 15 0 0 50 24 119
2019 Information technology 26 27 22 14 10 0 2 54 24 241
2019 Internal audit 27 15 20 17 21 0 0 42 38 19
2019 Evaluation 12 31 32 7 19 0 0 43 25 26
2019 Data sciences 14 33 22 15 17 0 0 46 32 132
2019 Policy 25 29 21 11 12 1 0 55 24 311
2019 Project management 11 29 28 17 15 0 0 40 32 373
2019 Other services to the public 8 21 21 21 29 0 1 29 50 465
2019 None of the above 12 21 23 15 29 0 0 33 44 687
2018 Client contact centre 8 13 24 23 32 0 0 21 55 101
2018 Federal regulators 11 19 24 20 26 0 0 30 46 297
2018 Compliance, inspection and enforcement 4 14 18 23 40 1 0 19 63 375
2018 Communications or public affairs 13 21 28 16 22 0 1 34 38 150
2018 Access to information and privacy 5 28 14 38 9 5 0 35 50 21
2018 Security 5 11 27 23 34 0 1 17 57 115
2018 Science and technology 11 25 25 19 20 0 0 36 39 1179
2018 Library services 29 30 25 6 10 0 0 59 15 13
2018 Administration and operations 16 21 20 17 25 0 0 37 42 971
2018 Human resources 16 19 27 18 19 0 1 35 37 318
2018 Financial management 14 25 24 17 19 0 0 39 37 230
2018 Procurement 22 9 29 24 16 0 0 31 40 42
2018 Real property 16 27 19 22 14 0 1 44 37 178
2018 Materiel management 13 20 28 12 26 0 0 33 38 70
2018 Information management 15 23 23 16 23 0 1 38 39 125
2018 Information technology 18 25 27 13 15 1 1 43 29 258
2018 Internal audit 24 17 13 25 22 0 0 40 47 29
2018 Evaluation 5 22 39 21 13 0 0 27 34 35
2018 Data sciences 12 20 33 17 18 0 1 32 35 137
2018 Policy 15 32 23 15 16 0 0 46 31 274
2018 Project management 12 19 22 19 26 0 1 32 46 398
2018 Other services to the public 5 12 20 17 45 0 0 17 63 624
2018 None of the above 8 15 21 18 36 1 1 24 55 753
2017 Client contact centre 9 30 27 16 16 0 3 40 32 76
2017 Federal regulators 14 19 24 17 24 0 1 34 41 248
2017 Compliance, inspection and enforcement 6 17 22 19 36 0 0 23 54 363
2017 Communications or public affairs 18 20 16 19 27 0 0 38 46 147
2017 Access to information and privacy 5 29 27 20 14 0 6 36 36 20
2017 Security 9 38 10 20 22 0 1 48 42 72
2017 Science and technology 16 21 24 16 22 0 1 38 38 1132
2017 Library services 21 7 63 0 9 0 0 28 9 12
2017 Legal services 24 15 7 15 31 0 8 42 50 13
2017 Administration and operations 12 19 17 18 32 0 1 31 51 818
2017 Human resources 17 20 24 14 24 0 0 37 39 248
2017 Financial management 19 20 25 13 22 0 2 40 35 214
2017 Procurement 11 21 17 8 42 0 2 32 50 36
2017 Real property 23 24 15 20 16 0 2 47 37 140
2017 Materiel management 14 29 17 16 22 0 1 44 39 60
2017 Information management 16 24 21 17 19 1 2 42 37 105
2017 Information technology 26 24 17 13 17 1 1 52 31 213
2017 Internal audit 27 27 7 27 13 0 0 53 40 15
2017 Evaluation 7 12 24 25 32 0 0 19 57 24
2017 Data sciences 14 21 25 18 22 0 1 36 39 107
2017 Policy 19 24 25 15 16 1 0 44 31 237
2017 Project management 15 24 22 17 21 0 1 39 39 328
2017 Other services to the public 3 14 18 22 43 0 0 16 65 335
2017 None of the above 8 14 21 19 37 0 1 22 56 631

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 25 25 11 2 0 0 62 13 77
2020 Federal regulators 13 20 23 23 21 0 0 33 45 315
2020 Compliance, inspection and enforcement 14 26 33 14 13 0 0 40 27 445
2020 Communications or public affairs 18 28 29 16 9 0 0 46 25 150
2020 Access to information and privacy 18 27 44 5 5 0 0 45 11 18
2020 Security 27 32 15 15 11 0 0 58 26 85
2020 Science and technology 14 26 28 20 12 0 0 40 32 1098
2020 Library services 23 34 21 9 13 0 0 57 21 15
2020 Administration and operations 17 28 26 16 12 0 0 46 28 1052
2020 Human resources 18 30 29 17 6 0 0 48 22 356
2020 Financial management 14 23 30 17 16 0 0 37 32 250
2020 Procurement 20 35 24 13 9 0 0 55 22 64
2020 Real property 30 27 24 12 7 0 0 57 19 171
2020 Materiel management 28 29 20 10 10 0 3 59 21 83
2020 Information management 20 32 29 13 6 0 1 53 19 109
2020 Information technology 19 20 31 18 12 0 0 39 30 245
2020 Internal audit 39 22 24 15 0 0 0 61 15 13
2020 Evaluation 22 36 18 16 8 0 0 58 24 27
2020 Data sciences 20 26 28 16 8 0 1 47 24 134
2020 Policy 17 23 28 17 15 0 0 40 31 338
2020 Project management 15 26 28 18 13 0 0 41 31 475
2020 Other services to the public 20 32 20 18 10 0 0 53 28 359
2020 None of the above 25 27 25 15 9 0 0 52 24 635
2019 Client contact centre 26 24 32 9 9 0 1 50 18 91
2019 Federal regulators 13 22 27 19 19 0 0 35 38 277
2019 Compliance, inspection and enforcement 15 31 26 17 11 0 0 46 28 396
2019 Communications or public affairs 19 24 30 13 13 0 0 43 27 151
2019 Access to information and privacy 22 36 14 14 14 0 0 58 28 14
2019 Security 37 26 25 7 4 0 1 64 11 98
2019 Science and technology 16 30 27 16 11 0 0 46 27 1087
2019 Legal services 27 27 21 7 18 0 0 55 25 15
2019 Administration and operations 21 28 26 14 10 0 0 49 25 936
2019 Human resources 17 27 28 17 11 0 0 45 28 295
2019 Financial management 19 29 32 13 7 0 0 48 20 225
2019 Procurement 19 44 15 13 8 0 0 63 21 43
2019 Real property 24 32 28 11 6 0 0 56 16 166
2019 Materiel management 30 32 28 6 4 0 1 62 10 84
2019 Information management 31 33 21 13 3 0 0 64 15 120
2019 Information technology 17 29 26 15 12 0 1 46 27 241
2019 Internal audit 10 37 43 0 10 0 0 47 10 19
2019 Evaluation 42 22 14 19 3 0 0 64 22 26
2019 Data sciences 21 31 25 16 4 1 2 54 21 131
2019 Policy 19 30 24 17 10 1 0 49 27 312
2019 Project management 13 25 31 18 13 0 0 39 31 373
2019 Other services to the public 25 35 22 10 9 0 0 60 18 465
2019 None of the above 27 29 27 10 7 0 0 56 17 687
2018 Client contact centre 15 27 28 19 11 0 0 42 30 100
2018 Federal regulators 8 22 30 21 18 1 0 30 39 297
2018 Compliance, inspection and enforcement 13 26 30 18 12 0 1 39 30 371
2018 Communications or public affairs 10 30 28 18 13 1 0 41 31 150
2018 Access to information and privacy 13 32 41 9 0 5 0 48 9 22
2018 Security 21 45 20 7 7 0 1 66 14 115
2018 Science and technology 13 26 33 16 12 0 0 39 28 1179
2018 Library services 42 10 25 19 4 0 0 52 23 13
2018 Administration and operations 19 25 28 16 11 0 0 44 27 966
2018 Human resources 12 25 34 17 11 0 1 37 28 317
2018 Financial management 15 28 33 12 12 0 0 43 25 230
2018 Procurement 13 36 23 18 11 0 0 49 29 42
2018 Real property 20 30 31 13 6 0 0 50 19 178
2018 Materiel management 29 42 18 6 5 0 0 71 11 70
2018 Information management 18 32 28 13 8 1 1 50 21 124
2018 Information technology 16 31 25 17 10 0 1 48 26 257
2018 Internal audit 17 17 43 13 10 0 0 34 23 29
2018 Evaluation 5 35 38 8 14 0 0 40 22 35
2018 Data sciences 19 29 31 15 6 0 1 48 21 136
2018 Policy 11 29 29 17 13 0 1 40 30 274
2018 Project management 14 23 28 23 11 0 1 38 34 400
2018 Other services to the public 22 33 23 13 7 0 0 56 20 623
2018 None of the above 23 31 25 13 6 1 0 55 19 751
2017 Client contact centre 22 32 28 11 6 0 1 54 17 76
2017 Federal regulators 7 26 32 19 15 0 1 33 35 249
2017 Compliance, inspection and enforcement 11 30 28 19 11 0 0 41 30 362
2017 Communications or public affairs 13 25 29 20 13 0 0 38 33 149
2017 Access to information and privacy 20 56 24 0 0 0 0 76 0 20
2017 Security 54 14 23 2 5 0 1 69 8 72
2017 Science and technology 16 30 27 18 9 0 1 46 26 1131
2017 Library services 23 19 35 14 0 0 9 46 15 12
2017 Legal services 0 26 30 36 8 0 0 26 44 13
2017 Administration and operations 19 24 30 17 9 0 1 43 26 820
2017 Human resources 17 22 25 18 16 0 1 40 35 249
2017 Financial management 15 30 33 13 10 0 0 44 23 215
2017 Procurement 13 7 25 42 13 0 0 21 54 37
2017 Real property 18 34 24 13 11 0 0 52 24 140
2017 Materiel management 24 28 28 14 6 0 0 52 20 60
2017 Information management 28 23 32 9 6 1 1 52 16 105
2017 Information technology 15 25 32 14 12 0 2 41 26 214
2017 Internal audit 20 27 47 7 0 0 0 47 7 15
2017 Evaluation 18 28 42 12 0 0 0 46 12 24
2017 Data sciences 25 26 27 14 7 0 0 51 21 107
2017 Policy 9 33 31 16 10 0 0 42 27 238
2017 Project management 14 26 32 14 13 0 0 40 27 327
2017 Other services to the public 30 30 25 8 8 0 0 60 15 335
2017 None of the above 22 29 24 16 7 0 0 52 24 629

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 21 19 16 2 0 0 63 18 77
2020 Federal regulators 20 27 25 16 11 0 1 47 28 313
2020 Compliance, inspection and enforcement 29 32 22 10 6 0 0 61 17 446
2020 Communications or public affairs 18 37 21 11 8 0 4 57 20 150
2020 Access to information and privacy 34 22 27 5 12 0 0 56 17 18
2020 Security 44 24 14 15 1 0 1 70 16 85
2020 Science and technology 26 33 20 15 5 0 0 59 20 1093
2020 Library services 53 39 0 9 0 0 0 91 9 15
2020 Administration and operations 29 33 20 10 7 0 0 62 18 1047
2020 Human resources 34 28 23 10 5 0 0 62 14 355
2020 Financial management 18 30 26 16 10 0 0 48 26 247
2020 Procurement 28 31 28 11 1 0 1 60 12 64
2020 Real property 33 39 15 9 4 0 0 71 13 172
2020 Materiel management 27 36 23 8 4 0 3 65 12 83
2020 Information management 26 41 18 6 8 0 2 67 14 112
2020 Information technology 28 32 24 10 6 0 0 60 16 242
2020 Internal audit 47 24 22 7 0 0 0 71 7 13
2020 Evaluation 26 39 15 17 0 4 0 67 17 27
2020 Data sciences 27 31 24 12 3 2 2 59 16 134
2020 Policy 20 29 24 16 11 0 0 49 27 337
2020 Project management 24 31 27 14 5 0 0 54 19 474
2020 Other services to the public 39 30 17 8 5 0 1 69 13 361
2020 None of the above 35 28 18 11 6 0 3 65 17 632
2019 Client contact centre 24 18 37 12 4 0 5 43 18 92
2019 Federal regulators 19 28 23 16 13 0 1 47 30 278
2019 Compliance, inspection and enforcement 29 34 20 11 5 0 0 64 16 397
2019 Communications or public affairs 22 24 20 14 13 0 8 50 29 149
2019 Access to information and privacy 22 50 7 8 14 0 0 72 21 14
2019 Security 47 32 10 3 6 0 1 80 9 99
2019 Science and technology 27 34 22 11 5 1 0 61 17 1085
2019 Legal services 29 40 13 6 6 0 7 74 12 15
2019 Administration and operations 27 33 21 12 7 1 1 60 19 931
2019 Human resources 27 29 24 14 5 0 1 56 19 295
2019 Financial management 25 30 28 12 6 0 0 54 18 225
2019 Procurement 26 47 14 8 5 0 0 72 13 42
2019 Real property 35 36 18 7 4 0 0 72 11 165
2019 Materiel management 33 30 26 9 1 0 1 64 10 83
2019 Information management 42 33 18 1 2 0 3 78 4 119
2019 Information technology 24 33 22 13 6 0 2 58 20 241
2019 Internal audit 43 32 15 5 5 0 0 75 10 19
2019 Evaluation 52 23 16 7 3 0 0 74 10 26
2019 Data sciences 33 33 19 11 1 1 2 67 13 132
2019 Policy 22 31 25 15 7 1 0 53 22 312
2019 Project management 17 38 24 12 10 0 0 55 21 371
2019 Other services to the public 43 28 16 6 5 0 2 73 11 465
2019 None of the above 39 29 17 7 5 0 3 70 12 683
2018 Client contact centre 17 30 25 22 7 0 0 46 29 100
2018 Federal regulators 15 29 29 17 10 1 0 44 27 294
2018 Compliance, inspection and enforcement 24 34 23 9 7 1 2 60 16 374
2018 Communications or public affairs 22 28 21 19 7 1 2 52 26 150
2018 Access to information and privacy 33 29 14 14 0 5 5 69 16 21
2018 Security 32 42 14 4 5 0 2 76 10 115
2018 Science and technology 23 31 27 11 6 0 1 55 17 1171
2018 Administration and operations 25 29 23 14 7 1 1 56 21 967
2018 Human resources 20 32 31 13 4 0 1 52 17 318
2018 Financial management 19 27 26 17 10 0 1 47 27 229
2018 Procurement 17 31 23 23 4 0 2 49 28 42
2018 Real property 29 31 23 12 4 0 1 60 16 177
2018 Materiel management 36 28 22 10 2 0 1 65 12 70
2018 Information management 38 26 21 9 3 1 2 65 13 125
2018 Information technology 22 32 23 12 7 1 3 56 20 256
2018 Internal audit 14 37 35 3 7 0 5 53 11 28
2018 Evaluation 19 38 26 6 12 0 0 57 17 34
2018 Data sciences 25 34 26 11 5 0 0 59 15 136
2018 Policy 14 30 26 16 13 0 1 44 30 273
2018 Project management 19 26 32 14 7 0 1 45 22 398
2018 Other services to the public 34 36 16 7 3 0 3 73 11 620
2018 None of the above 33 30 20 8 5 2 2 66 13 749
2017 Client contact centre 34 26 19 8 3 0 10 66 13 76
2017 Federal regulators 18 34 26 12 8 1 1 53 21 249
2017 Compliance, inspection and enforcement 25 35 23 9 7 0 1 61 16 361
2017 Communications or public affairs 20 22 28 13 10 0 5 45 25 148
2017 Access to information and privacy 34 46 14 5 0 0 0 81 5 20
2017 Security 59 20 13 4 3 0 2 80 7 72
2017 Science and technology 28 33 23 10 4 0 2 62 14 1132
2017 Library services 56 21 7 0 0 0 16 92 0 12
2017 Legal services 8 41 7 43 0 0 0 49 43 13
2017 Administration and operations 24 33 22 14 6 0 2 58 20 818
2017 Human resources 23 24 27 17 8 0 2 47 25 249
2017 Financial management 25 35 21 11 7 0 0 60 19 215
2017 Procurement 15 14 22 38 11 0 0 29 49 37
2017 Real property 24 37 19 13 6 0 1 62 19 139
2017 Materiel management 35 29 20 10 4 0 2 66 14 60
2017 Information management 32 33 17 9 4 2 3 69 14 104
2017 Information technology 23 29 22 15 8 0 3 54 23 213
2017 Internal audit 41 13 40 7 0 0 0 54 7 15
2017 Evaluation 25 49 21 5 0 0 0 74 5 24
2017 Data sciences 40 19 27 8 4 0 1 60 13 108
2017 Policy 14 35 27 16 8 0 0 49 24 237
2017 Project management 18 35 24 14 8 0 1 54 22 327
2017 Other services to the public 38 33 14 6 3 0 6 76 10 333
2017 None of the above 30 29 20 10 5 3 3 63 15 626

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 16 28 13 9 0 0 50 22 75
2020 Federal regulators 16 23 21 21 20 0 0 39 41 313
2020 Compliance, inspection and enforcement 12 22 23 21 23 0 0 34 43 445
2020 Communications or public affairs 34 25 14 15 11 0 0 60 26 149
2020 Access to information and privacy 13 32 33 5 16 0 0 45 21 18
2020 Security 25 27 25 5 16 0 2 54 21 85
2020 Science and technology 20 24 24 18 13 0 1 44 31 1091
2020 Library services 18 26 26 9 21 0 0 44 30 15
2020 Administration and operations 28 25 18 16 11 1 1 55 27 1047
2020 Human resources 31 27 18 15 6 1 1 60 22 353
2020 Financial management 25 24 20 17 14 0 1 50 31 248
2020 Procurement 15 43 20 13 9 0 0 58 21 63
2020 Real property 33 29 18 14 6 0 0 62 20 172
2020 Materiel management 33 28 18 10 8 0 3 63 18 83
2020 Information management 26 30 21 9 14 0 1 55 23 112
2020 Information technology 20 22 20 20 16 1 1 43 37 242
2020 Internal audit 32 24 37 7 0 0 0 56 7 13
2020 Evaluation 39 26 16 11 5 4 0 67 16 27
2020 Data sciences 26 23 24 19 7 0 2 49 26 131
2020 Policy 23 21 25 14 16 1 1 44 30 336
2020 Project management 22 24 26 18 10 0 0 46 28 473
2020 Other services to the public 27 25 21 13 12 0 2 53 26 358
2020 None of the above 32 20 20 12 10 0 5 55 23 632
2019 Client contact centre 22 19 19 18 17 1 5 43 37 90
2019 Federal regulators 14 21 25 18 21 1 0 36 40 278
2019 Compliance, inspection and enforcement 17 22 24 20 18 0 0 39 37 395
2019 Communications or public affairs 25 19 23 16 15 1 1 45 31 150
2019 Access to information and privacy 24 15 7 40 15 0 0 38 54 13
2019 Security 48 21 16 8 5 0 1 70 14 97
2019 Science and technology 19 24 24 18 13 1 0 44 32 1085
2019 Legal services 7 48 19 7 12 0 7 59 20 15
2019 Administration and operations 25 29 20 15 11 1 1 54 26 934
2019 Human resources 23 27 28 12 10 0 1 50 22 292
2019 Financial management 22 29 28 14 6 0 1 52 20 224
2019 Procurement 28 29 8 24 12 0 0 57 35 43
2019 Real property 33 24 25 12 7 0 0 57 18 165
2019 Materiel management 35 18 29 7 11 0 1 53 18 83
2019 Information management 31 24 21 15 7 1 1 56 23 119
2019 Information technology 17 22 20 22 18 0 1 39 41 241
2019 Internal audit 22 12 40 5 21 0 0 34 27 18
2019 Evaluation 35 27 28 3 7 0 0 62 10 25
2019 Data sciences 28 21 25 14 10 1 2 51 24 131
2019 Policy 24 27 21 16 11 1 0 52 27 311
2019 Project management 16 25 23 19 17 0 0 41 36 373
2019 Other services to the public 28 24 24 10 12 0 1 53 22 464
2019 None of the above 30 22 21 13 12 0 2 53 26 685
2018 Client contact centre 11 26 25 20 14 0 4 38 35 99
2018 Federal regulators 10 21 25 23 21 1 0 31 44 295
2018 Compliance, inspection and enforcement 11 19 23 22 23 1 1 31 46 374
2018 Communications or public affairs 12 27 21 20 20 1 0 39 40 149
2018 Access to information and privacy 27 41 18 9 0 5 0 72 9 22
2018 Security 24 30 19 8 19 1 0 54 27 115
2018 Science and technology 16 22 29 18 13 1 1 39 32 1177
2018 Library services 21 25 41 10 4 0 0 46 14 13
2018 Administration and operations 23 26 22 15 12 0 1 50 28 968
2018 Human resources 17 28 28 17 10 0 1 45 26 316
2018 Financial management 25 24 21 18 11 0 1 49 30 228
2018 Procurement 38 21 18 17 7 0 0 58 23 42
2018 Real property 24 28 22 18 7 1 1 53 25 178
2018 Materiel management 34 27 24 7 6 0 1 62 14 70
2018 Information management 23 26 20 13 14 1 3 51 28 125
2018 Information technology 12 31 19 19 15 1 2 45 36 256
2018 Internal audit 13 15 38 19 14 0 0 29 33 29
2018 Evaluation 15 26 26 14 15 0 5 43 30 35
2018 Data sciences 18 35 19 15 13 0 0 53 28 136
2018 Policy 18 24 25 18 14 0 1 43 32 274
2018 Project management 18 25 25 16 14 1 1 44 31 399
2018 Other services to the public 27 27 19 11 13 1 2 55 25 623
2018 None of the above 25 27 22 13 11 1 1 53 24 748
2017 Client contact centre 20 25 19 12 13 0 10 50 28 76
2017 Federal regulators 10 19 27 25 18 1 1 29 44 250
2017 Compliance, inspection and enforcement 11 21 18 22 26 0 1 32 49 360
2017 Communications or public affairs 18 19 27 16 18 1 1 38 34 149
2017 Access to information and privacy 44 31 15 10 0 0 0 75 10 20
2017 Security 39 20 17 9 10 0 4 62 20 71
2017 Science and technology 17 23 28 18 12 0 1 41 30 1130
2017 Library services 40 23 0 28 0 0 9 69 31 12
2017 Legal services 15 16 17 39 14 0 0 31 53 13
2017 Administration and operations 22 24 22 17 11 1 2 48 29 817
2017 Human resources 20 25 20 16 16 1 2 46 33 249
2017 Financial management 23 27 26 13 9 0 1 51 23 214
2017 Procurement 8 12 14 41 25 0 0 20 66 37
2017 Real property 21 23 28 15 9 1 1 46 25 140
2017 Materiel management 29 30 17 12 12 0 0 59 24 60
2017 Information management 26 27 18 19 7 1 1 55 27 105
2017 Information technology 19 19 21 20 19 1 1 38 40 214
2017 Internal audit 20 7 26 40 7 0 0 27 47 15
2017 Evaluation 49 18 26 7 0 0 0 67 7 24
2017 Data sciences 27 17 30 13 11 1 2 45 25 108
2017 Policy 14 30 27 18 10 1 0 44 29 238
2017 Project management 19 31 22 14 13 1 1 50 27 328
2017 Other services to the public 27 21 27 11 13 0 2 49 24 336
2017 None of the above 27 22 20 15 13 0 4 51 29 630

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 25 17 2 2 0 1 79 4 77
2020 Federal regulators 36 30 14 8 11 0 0 67 19 313
2020 Compliance, inspection and enforcement 39 29 20 6 4 0 1 70 10 441
2020 Communications or public affairs 31 31 19 11 8 0 1 63 19 150
2020 Access to information and privacy 51 11 28 5 5 0 0 61 11 18
2020 Security 53 23 12 4 8 0 1 76 12 85
2020 Science and technology 38 29 18 9 4 0 1 67 14 1091
2020 Library services 66 17 0 0 9 0 9 91 9 15
2020 Administration and operations 45 25 15 8 5 1 2 71 13 1051
2020 Human resources 52 27 9 6 3 0 3 81 9 355
2020 Financial management 37 28 13 12 8 0 2 66 21 250
2020 Procurement 42 38 11 4 2 0 3 82 6 63
2020 Real property 52 27 14 3 2 0 2 80 5 172
2020 Materiel management 59 22 7 2 4 0 6 86 6 82
2020 Information management 52 28 10 4 2 0 4 83 6 112
2020 Information technology 46 25 15 5 4 0 6 75 9 243
2020 Internal audit 39 46 7 8 0 0 0 85 8 13
2020 Evaluation 40 35 12 0 5 0 7 82 5 27
2020 Data sciences 46 27 12 5 2 1 7 79 8 134
2020 Policy 38 26 18 9 9 0 1 64 18 333
2020 Project management 37 31 18 8 4 0 1 69 12 472
2020 Other services to the public 35 31 17 8 8 0 1 66 17 362
2020 None of the above 42 21 15 9 8 0 4 66 19 635
2019 Client contact centre 54 22 14 3 6 0 2 77 9 92
2019 Federal regulators 32 34 13 8 11 1 1 67 20 276
2019 Compliance, inspection and enforcement 45 29 16 6 4 0 1 74 10 392
2019 Communications or public affairs 31 19 24 13 12 0 2 50 25 148
2019 Access to information and privacy 49 29 7 7 0 0 8 85 7 14
2019 Security 48 27 14 7 3 0 2 77 9 98
2019 Science and technology 39 29 16 8 5 1 3 70 14 1086
2019 Legal services 60 21 6 0 6 0 7 87 6 15
2019 Administration and operations 48 26 13 5 4 0 3 76 10 934
2019 Human resources 52 26 12 4 2 0 4 81 7 294
2019 Financial management 45 33 13 5 2 0 2 79 8 225
2019 Procurement 56 30 4 2 5 0 2 88 8 43
2019 Real property 52 29 12 3 3 0 1 81 6 165
2019 Materiel management 62 18 16 3 0 0 1 81 3 83
2019 Information management 67 16 8 4 2 1 2 86 6 119
2019 Information technology 54 20 11 8 3 0 5 78 11 239
2019 Internal audit 58 27 0 15 0 0 0 85 15 19
2019 Evaluation 62 25 10 0 3 0 0 86 3 25
2019 Data sciences 58 24 12 4 1 0 2 84 4 131
2019 Policy 42 27 15 9 6 0 1 70 15 312
2019 Project management 42 28 15 8 6 0 1 71 14 371
2019 Other services to the public 34 32 17 9 7 0 1 67 16 465
2019 None of the above 45 27 16 6 4 0 2 74 10 685
2018 Client contact centre 30 29 19 8 8 0 6 63 16 100
2018 Federal regulators 33 31 17 7 10 0 1 65 17 298
2018 Compliance, inspection and enforcement 40 27 17 7 6 1 2 69 14 375
2018 Communications or public affairs 21 27 16 19 17 1 0 48 36 148
2018 Access to information and privacy 76 9 5 0 0 5 5 95 0 21
2018 Security 39 38 11 5 6 0 1 78 11 115
2018 Science and technology 36 29 20 8 5 0 2 67 13 1178
2018 Library services 71 10 0 4 0 0 15 95 5 13
2018 Administration and operations 45 24 15 7 4 0 5 72 12 966
2018 Human resources 48 21 16 6 3 0 6 74 9 317
2018 Financial management 42 25 14 8 6 1 4 71 15 230
2018 Procurement 46 25 19 4 6 0 0 72 10 42
2018 Real property 48 29 11 5 4 1 2 79 9 177
2018 Materiel management 59 27 8 0 3 0 2 88 4 68
2018 Information management 57 16 9 6 4 1 7 79 11 125
2018 Information technology 48 26 12 4 2 1 8 81 6 257
2018 Internal audit 40 36 13 10 0 0 0 76 10 28
2018 Evaluation 51 43 3 3 0 0 0 95 3 35
2018 Data sciences 45 30 14 7 3 1 1 76 10 137
2018 Policy 31 35 17 8 7 0 2 67 15 274
2018 Project management 37 30 19 8 4 0 2 69 12 397
2018 Other services to the public 40 25 17 8 8 1 1 66 16 622
2018 None of the above 39 30 17 7 5 1 2 71 11 749
2017 Client contact centre 47 24 11 4 4 0 10 78 9 76
2017 Federal regulators 35 29 19 6 5 0 5 68 12 248
2017 Compliance, inspection and enforcement 33 35 18 5 6 0 2 70 11 359
2017 Communications or public affairs 33 23 20 12 12 0 1 57 23 149
2017 Access to information and privacy 59 26 5 0 0 5 5 94 0 20
2017 Security 61 25 6 3 0 0 5 90 4 72
2017 Science and technology 41 29 15 7 4 0 4 73 11 1130
2017 Library services 44 0 26 0 0 0 30 63 0 12
2017 Legal services 26 23 21 14 0 0 16 58 17 13
2017 Administration and operations 42 25 15 8 2 1 8 72 12 817
2017 Human resources 41 21 15 10 2 1 10 69 14 249
2017 Financial management 46 27 14 5 3 0 4 77 9 214
2017 Procurement 30 51 12 2 4 2 0 82 6 37
2017 Real property 45 31 17 1 4 1 1 77 5 140
2017 Materiel management 55 19 10 2 2 0 11 84 5 60
2017 Information management 54 26 6 3 0 1 10 91 3 105
2017 Information technology 44 23 13 4 4 0 12 76 8 214
2017 Internal audit 41 33 20 0 0 0 7 79 0 15
2017 Evaluation 46 26 25 0 0 0 4 74 0 24
2017 Data sciences 52 20 15 3 3 1 6 77 7 108
2017 Policy 36 31 17 10 4 1 1 68 14 237
2017 Project management 34 32 17 6 5 1 5 70 12 327
2017 Other services to the public 39 29 16 7 7 0 3 69 15 333
2017 None of the above 39 26 15 10 5 1 3 68 16 627

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 36 18 4 2 0 0 76 6 76
2020 Federal regulators 20 26 24 15 15 0 0 45 31 315
2020 Compliance, inspection and enforcement 22 31 20 13 14 0 0 53 27 445
2020 Communications or public affairs 18 29 27 15 10 0 0 47 25 149
2020 Access to information and privacy 34 16 32 0 17 0 0 51 17 18
2020 Security 32 25 21 9 14 0 0 57 22 85
2020 Science and technology 20 29 27 13 10 0 0 49 23 1094
2020 Library services 57 13 0 21 9 0 0 70 30 15
2020 Administration and operations 29 25 22 13 11 0 0 55 23 1050
2020 Human resources 36 34 17 6 7 0 0 70 13 353
2020 Financial management 24 33 19 13 12 0 0 57 24 249
2020 Procurement 36 29 22 8 5 0 1 65 13 64
2020 Real property 38 33 16 9 4 0 0 71 13 171
2020 Materiel management 42 22 26 7 3 0 0 63 10 83
2020 Information management 34 40 16 3 7 0 1 75 9 110
2020 Information technology 33 26 21 11 7 0 1 60 19 245
2020 Internal audit 25 53 7 15 0 0 0 78 15 13
2020 Evaluation 22 25 42 3 9 0 0 46 12 27
2020 Data sciences 27 34 17 14 9 0 0 61 22 133
2020 Policy 20 26 27 14 12 0 0 46 27 336
2020 Project management 23 31 25 11 10 0 0 54 21 475
2020 Other services to the public 13 21 29 19 17 0 1 35 36 362
2020 None of the above 22 24 21 16 16 0 1 47 32 633
2019 Client contact centre 40 29 17 11 2 0 1 70 13 92
2019 Federal regulators 19 30 24 11 16 0 0 49 27 278
2019 Compliance, inspection and enforcement 22 34 20 11 13 0 0 56 24 396
2019 Communications or public affairs 21 26 26 13 14 0 0 47 27 150
2019 Access to information and privacy 49 22 14 7 7 0 0 72 14 14
2019 Security 37 23 22 7 11 0 0 60 17 96
2019 Science and technology 23 31 24 11 9 1 0 55 21 1088
2019 Legal services 34 19 23 6 12 0 7 57 19 15
2019 Administration and operations 32 27 23 10 8 0 1 59 18 936
2019 Human resources 40 27 17 10 6 0 0 67 16 296
2019 Financial management 38 32 22 5 4 0 0 69 9 224
2019 Procurement 27 30 25 10 9 0 0 57 19 41
2019 Real property 37 31 21 8 3 0 0 68 11 166
2019 Materiel management 40 22 27 6 5 0 0 62 11 83
2019 Information management 41 30 16 8 5 0 0 71 13 120
2019 Information technology 31 29 21 10 6 0 2 61 17 242
2019 Internal audit 47 26 7 10 10 0 0 73 20 19
2019 Evaluation 47 27 19 4 3 0 0 74 7 26
2019 Data sciences 29 37 23 6 4 0 1 67 10 131
2019 Policy 24 23 29 14 9 1 0 48 23 313
2019 Project management 22 29 23 15 10 0 0 52 26 372
2019 Other services to the public 20 26 23 14 16 0 1 46 31 465
2019 None of the above 27 26 23 12 11 0 1 54 23 688
2018 Client contact centre 22 26 20 15 12 0 4 51 29 98
2018 Federal regulators 16 32 23 14 13 1 0 49 28 297
2018 Compliance, inspection and enforcement 16 30 24 15 14 0 0 46 29 374
2018 Communications or public affairs 18 20 20 22 19 1 0 38 41 150
2018 Access to information and privacy 31 37 18 5 5 5 0 72 9 22
2018 Security 28 33 19 9 10 0 1 61 19 114
2018 Science and technology 20 29 28 14 9 0 1 49 23 1176
2018 Library services 35 46 15 4 0 0 0 81 4 13
2018 Administration and operations 30 26 21 14 8 0 1 57 22 971
2018 Human resources 32 31 21 9 6 0 1 64 15 318
2018 Financial management 35 31 16 10 8 0 0 66 18 230
2018 Procurement 48 15 22 11 2 0 1 64 13 42
2018 Real property 32 27 21 13 6 1 0 60 19 178
2018 Materiel management 42 26 19 6 5 2 0 69 11 70
2018 Information management 31 32 20 8 7 2 0 65 15 124
2018 Information technology 26 32 19 10 10 1 1 59 21 258
2018 Internal audit 25 30 28 16 0 0 0 56 16 29
2018 Evaluation 24 42 25 9 0 0 0 66 9 35
2018 Data sciences 19 36 28 10 7 0 0 55 17 137
2018 Policy 22 29 25 15 9 0 1 51 24 273
2018 Project management 23 27 23 16 10 0 1 50 27 398
2018 Other services to the public 19 25 24 15 16 1 1 44 31 622
2018 None of the above 24 25 25 14 10 1 1 49 25 751
2017 Client contact centre 34 33 27 3 2 0 1 68 5 75
2017 Federal regulators 19 27 33 11 8 0 2 47 20 248
2017 Compliance, inspection and enforcement 14 32 27 12 15 0 0 46 27 360
2017 Communications or public affairs 16 28 23 20 13 0 0 44 33 149
2017 Access to information and privacy 42 38 15 5 0 0 0 80 5 19
2017 Security 30 29 29 5 6 0 1 60 11 72
2017 Science and technology 21 31 27 14 6 0 1 52 20 1129
2017 Library services 37 28 7 0 19 0 9 71 21 12
2017 Legal services 26 31 21 15 7 0 0 57 22 13
2017 Administration and operations 29 31 21 11 7 0 1 61 18 814
2017 Human resources 32 29 21 10 7 0 2 62 17 248
2017 Financial management 34 29 20 10 7 0 0 63 17 214
2017 Procurement 17 20 52 7 4 0 0 37 11 37
2017 Real property 39 24 22 9 6 0 0 63 15 138
2017 Materiel management 45 26 13 11 5 0 0 71 16 59
2017 Information management 39 21 23 10 6 0 1 61 16 103
2017 Information technology 29 29 22 11 9 0 1 58 20 211
2017 Internal audit 34 47 13 0 7 0 0 80 7 15
2017 Evaluation 17 14 37 11 21 0 0 31 32 24
2017 Data sciences 36 28 21 7 8 0 0 64 15 108
2017 Policy 24 30 25 15 6 0 0 54 21 236
2017 Project management 23 29 26 14 8 1 0 52 22 327
2017 Other services to the public 18 27 25 12 16 0 1 46 29 335
2017 None of the above 19 32 22 15 12 0 0 51 27 626

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 18 26 10 4 0 2 60 14 77
2020 Federal regulators 30 24 13 14 12 0 6 58 28 315
2020 Compliance, inspection and enforcement 31 29 15 10 11 0 4 63 22 445
2020 Communications or public affairs 37 29 12 8 9 0 5 69 18 148
2020 Access to information and privacy 27 22 18 11 17 0 5 51 30 18
2020 Security 44 10 21 10 7 0 8 58 19 85
2020 Science and technology 33 24 19 8 9 0 6 61 19 1094
2020 Library services 65 14 9 9 0 0 4 82 9 15
2020 Administration and operations 34 24 17 11 9 0 6 61 21 1053
2020 Human resources 37 24 19 8 8 0 4 64 17 356
2020 Financial management 32 23 22 11 6 0 4 58 19 249
2020 Procurement 31 25 11 9 8 0 16 67 20 64
2020 Real property 38 25 20 8 3 0 6 67 12 172
2020 Materiel management 40 25 14 5 6 0 11 72 12 83
2020 Information management 31 28 19 10 5 0 7 64 16 112
2020 Information technology 34 23 19 11 5 0 8 62 17 241
2020 Internal audit 19 30 36 7 7 0 0 49 15 13
2020 Evaluation 19 29 28 7 12 0 4 50 20 27
2020 Data sciences 39 15 24 6 10 0 6 58 17 133
2020 Policy 30 16 21 17 10 0 6 49 29 336
2020 Project management 32 23 19 10 9 0 6 58 21 475
2020 Other services to the public 26 21 19 14 12 0 8 52 28 363
2020 None of the above 31 23 18 10 9 0 9 60 21 633

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 41 11 11 2 0 0 75 14 76
2020 Federal regulators 23 36 27 9 4 0 0 59 13 315
2020 Compliance, inspection and enforcement 25 33 26 10 6 0 0 59 16 444
2020 Communications or public affairs 32 36 17 9 6 0 0 68 16 147
2020 Access to information and privacy 34 27 39 0 0 0 0 61 0 18
2020 Security 27 41 11 12 8 0 0 68 20 85
2020 Science and technology 28 36 21 10 4 1 1 65 14 1092
2020 Library services 44 26 21 0 9 0 0 70 9 15
2020 Administration and operations 38 33 19 6 2 1 1 72 9 1050
2020 Human resources 41 36 12 5 5 0 1 77 10 356
2020 Financial management 34 32 22 7 5 0 1 66 12 249
2020 Procurement 33 42 18 2 4 0 0 75 7 64
2020 Real property 37 37 19 6 2 0 0 74 7 172
2020 Materiel management 32 38 18 4 7 0 1 71 11 82
2020 Information management 27 34 27 6 3 1 2 63 10 109
2020 Information technology 35 32 18 8 4 1 2 69 12 243
2020 Internal audit 61 17 22 0 0 0 0 78 0 13
2020 Evaluation 39 45 4 4 8 0 0 84 12 27
2020 Data sciences 28 36 16 13 5 0 2 65 18 133
2020 Policy 30 34 23 8 4 0 0 65 12 335
2020 Project management 30 40 19 8 2 0 0 71 10 475
2020 Other services to the public 24 31 26 14 4 0 0 55 18 361
2020 None of the above 29 31 20 13 6 0 1 60 20 634
2019 Client contact centre 24 27 32 12 4 0 1 52 16 91
2019 Federal regulators 20 35 25 12 7 1 0 55 20 277
2019 Compliance, inspection and enforcement 23 39 27 8 3 0 0 62 11 398
2019 Communications or public affairs 26 30 25 10 7 0 1 57 18 149
2019 Access to information and privacy 50 35 14 0 0 0 0 86 0 14
2019 Security 45 26 15 9 3 1 2 73 12 98
2019 Science and technology 25 37 21 11 5 1 0 62 16 1086
2019 Legal services 15 41 25 6 13 0 0 56 19 15
2019 Administration and operations 32 38 18 8 3 1 1 71 11 934
2019 Human resources 34 36 17 9 4 1 0 70 12 296
2019 Financial management 32 37 18 9 3 1 0 70 12 225
2019 Procurement 41 28 14 10 5 2 0 70 16 43
2019 Real property 32 40 17 5 5 0 1 73 10 164
2019 Materiel management 26 45 20 6 3 0 0 71 9 83
2019 Information management 33 35 17 9 4 2 1 70 13 120
2019 Information technology 26 34 27 7 3 1 1 61 11 240
2019 Internal audit 32 21 27 20 0 0 0 53 20 19
2019 Evaluation 49 18 18 12 0 3 0 69 13 26
2019 Data sciences 26 42 18 10 4 0 1 68 14 131
2019 Policy 26 38 23 9 3 1 0 65 12 313
2019 Project management 26 38 21 8 6 0 0 65 14 370
2019 Other services to the public 32 35 19 7 6 0 0 68 13 464
2019 None of the above 30 33 19 10 5 0 2 65 15 682
2018 Client contact centre 15 38 29 9 8 0 2 53 17 100
2018 Federal regulators 17 37 26 13 7 1 0 54 20 296
2018 Compliance, inspection and enforcement 18 37 27 11 5 0 1 56 16 376
2018 Communications or public affairs 25 27 30 12 6 1 0 52 18 151
2018 Access to information and privacy 52 39 4 0 0 5 0 95 0 23
2018 Security 28 32 29 6 3 1 2 61 9 115
2018 Science and technology 21 40 25 10 4 0 0 61 14 1177
2018 Library services 17 54 14 0 15 0 0 71 15 13
2018 Administration and operations 30 35 22 8 4 1 1 65 12 970
2018 Human resources 29 35 21 11 2 0 1 65 13 313
2018 Financial management 28 37 21 10 3 0 2 66 13 229
2018 Procurement 17 50 26 6 0 2 0 68 6 42
2018 Real property 24 37 27 8 3 0 1 62 11 177
2018 Materiel management 37 34 15 6 7 1 0 72 13 68
2018 Information management 29 32 20 11 6 1 2 63 17 124
2018 Information technology 26 37 19 11 4 2 1 64 16 256
2018 Internal audit 39 27 23 7 3 0 0 66 11 28
2018 Evaluation 29 37 31 0 0 3 0 68 0 35
2018 Data sciences 21 45 22 8 5 0 0 66 12 137
2018 Policy 16 41 28 12 2 0 1 57 14 274
2018 Project management 23 36 26 9 5 0 1 59 14 395
2018 Other services to the public 26 33 24 11 5 0 1 60 16 625
2018 None of the above 28 34 20 10 5 2 2 64 15 749
2017 Client contact centre 29 29 28 7 2 0 6 61 9 75
2017 Federal regulators 18 37 23 12 8 0 1 56 21 247
2017 Compliance, inspection and enforcement 21 33 22 11 11 0 1 55 22 360
2017 Communications or public affairs 24 32 29 8 5 2 1 57 13 149
2017 Access to information and privacy 52 43 5 0 0 0 0 95 0 19
2017 Security 42 32 14 5 6 0 1 74 11 72
2017 Science and technology 27 34 23 10 5 1 1 62 15 1127
2017 Library services 8 51 32 0 0 0 9 65 0 11
2017 Legal services 23 30 14 16 17 0 0 53 33 13
2017 Administration and operations 32 33 19 9 5 1 1 66 14 813
2017 Human resources 28 38 20 7 3 0 2 68 11 248
2017 Financial management 36 29 22 8 5 0 0 65 13 212
2017 Procurement 17 22 48 11 2 0 0 39 13 37
2017 Real property 29 42 17 8 3 1 0 71 11 138
2017 Materiel management 49 17 8 16 9 0 1 67 24 59
2017 Information management 33 27 21 14 4 1 0 61 18 102
2017 Information technology 26 26 21 17 8 0 1 53 26 210
2017 Internal audit 47 27 20 7 0 0 0 74 7 15
2017 Evaluation 32 28 15 7 18 0 0 59 25 24
2017 Data sciences 26 35 19 16 2 0 2 62 19 108
2017 Policy 24 40 24 8 3 0 0 65 11 236
2017 Project management 29 35 22 9 3 0 1 65 13 327
2017 Other services to the public 28 36 20 12 5 0 0 63 16 336
2017 None of the above 25 31 23 11 7 2 1 58 18 625

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 34 14 6 2 0 1 78 8 77
2020 Federal regulators 20 30 25 17 8 0 0 50 25 313
2020 Compliance, inspection and enforcement 20 34 25 15 7 0 0 54 21 444
2020 Communications or public affairs 25 40 22 10 3 0 0 65 14 147
2020 Access to information and privacy 29 22 38 7 5 0 0 51 12 18
2020 Security 30 30 21 8 12 0 0 60 20 85
2020 Science and technology 24 36 23 11 5 1 0 61 16 1096
2020 Library services 14 44 38 4 0 0 0 57 4 15
2020 Administration and operations 28 33 22 11 5 0 1 62 16 1052
2020 Human resources 29 39 20 6 6 0 0 67 13 356
2020 Financial management 20 37 20 14 8 0 0 57 22 248
2020 Procurement 23 47 23 5 1 0 0 70 7 64
2020 Real property 30 36 23 8 2 0 0 67 10 172
2020 Materiel management 29 37 18 7 8 0 1 67 15 82
2020 Information management 22 32 24 11 5 0 7 57 18 112
2020 Information technology 24 34 22 11 7 1 0 59 18 242
2020 Internal audit 56 22 22 0 0 0 0 78 0 13
2020 Evaluation 52 23 4 13 8 0 0 75 21 26
2020 Data sciences 24 37 23 11 4 0 1 62 15 133
2020 Policy 27 34 24 9 5 0 0 61 15 335
2020 Project management 26 39 20 11 4 0 0 64 15 475
2020 Other services to the public 26 32 22 12 8 0 0 58 20 362
2020 None of the above 23 31 21 13 9 0 2 55 23 629
2019 Client contact centre 28 36 23 11 2 0 1 65 13 92
2019 Federal regulators 15 33 22 19 10 1 0 48 29 277
2019 Compliance, inspection and enforcement 22 32 25 17 4 0 0 54 21 398
2019 Communications or public affairs 21 27 25 17 8 0 1 49 26 149
2019 Access to information and privacy 36 36 14 7 7 0 0 72 14 14
2019 Security 46 22 12 12 5 0 2 69 18 98
2019 Science and technology 22 35 25 12 5 1 0 58 17 1085
2019 Legal services 14 33 40 6 0 0 7 51 6 15
2019 Administration and operations 25 35 21 11 7 1 1 61 18 935
2019 Human resources 25 33 28 9 5 0 0 58 14 295
2019 Financial management 21 40 22 12 4 0 0 62 16 226
2019 Procurement 35 42 12 6 5 0 0 77 11 43
2019 Real property 25 44 21 6 3 1 0 70 9 165
2019 Materiel management 33 31 27 6 2 0 1 65 8 83
2019 Information management 24 33 26 10 4 2 0 59 14 120
2019 Information technology 16 33 23 17 8 0 1 51 26 239
2019 Internal audit 37 31 10 12 10 0 0 68 22 19
2019 Evaluation 34 35 14 10 3 3 0 71 14 26
2019 Data sciences 22 39 21 13 3 1 2 63 16 132
2019 Policy 24 33 24 15 4 1 0 57 19 313
2019 Project management 18 36 26 14 6 0 0 54 20 372
2019 Other services to the public 31 34 18 11 5 0 1 66 16 464
2019 None of the above 30 33 19 10 5 1 2 65 15 683
2018 Client contact centre 12 45 25 9 5 0 2 59 15 100
2018 Federal regulators 9 34 28 17 11 1 0 44 28 295
2018 Compliance, inspection and enforcement 16 31 28 14 10 1 1 47 25 377
2018 Communications or public affairs 18 27 33 12 8 1 1 46 20 152
2018 Access to information and privacy 47 39 0 9 0 5 0 91 9 23
2018 Security 19 38 24 8 9 0 2 58 17 113
2018 Science and technology 20 34 29 12 4 0 1 55 16 1178
2018 Library services 51 29 14 0 6 0 0 81 6 13
2018 Administration and operations 23 35 24 12 5 0 1 58 17 971
2018 Human resources 21 36 26 11 5 0 1 58 16 314
2018 Financial management 22 29 24 16 7 1 1 52 23 229
2018 Procurement 27 40 15 14 2 2 0 68 17 42
2018 Real property 21 40 23 10 5 0 1 62 15 177
2018 Materiel management 37 32 21 2 8 0 0 69 10 69
2018 Information management 23 37 19 11 8 1 2 61 19 124
2018 Information technology 13 36 25 14 10 1 1 50 24 257
2018 Internal audit 27 32 22 19 0 0 0 59 19 29
2018 Evaluation 32 39 20 4 3 0 3 73 7 35
2018 Data sciences 18 48 18 9 6 0 0 67 15 136
2018 Policy 14 34 31 16 5 0 0 47 21 275
2018 Project management 17 34 28 13 6 1 1 52 19 393
2018 Other services to the public 26 35 21 9 7 1 1 63 16 623
2018 None of the above 28 32 20 11 7 1 1 61 19 749
2017 Client contact centre 23 42 19 8 2 2 3 69 10 75
2017 Federal regulators 11 34 27 16 11 0 1 46 27 248
2017 Compliance, inspection and enforcement 17 34 26 15 7 1 1 51 23 360
2017 Communications or public affairs 18 31 29 12 7 0 3 50 20 149
2017 Access to information and privacy 51 38 10 0 0 0 0 90 0 19
2017 Security 44 29 14 7 2 3 1 75 10 72
2017 Science and technology 25 35 24 11 3 1 1 61 15 1125
2017 Library services 21 56 7 0 0 7 9 92 0 12
2017 Legal services 25 14 30 24 8 0 0 39 32 13
2017 Administration and operations 23 34 21 14 7 0 1 58 21 814
2017 Human resources 23 31 26 14 4 1 1 55 19 248
2017 Financial management 29 30 25 11 4 1 0 59 15 214
2017 Procurement 19 20 44 12 6 0 0 39 17 37
2017 Real property 19 40 19 15 5 1 0 61 20 137
2017 Materiel management 27 33 21 11 7 0 0 60 18 59
2017 Information management 27 28 23 15 5 2 0 56 21 104
2017 Information technology 18 22 25 20 13 0 1 41 34 211
2017 Internal audit 27 53 20 0 0 0 0 80 0 15
2017 Evaluation 35 26 35 3 0 0 0 61 3 24
2017 Data sciences 24 40 19 11 6 0 1 64 17 108
2017 Policy 13 38 28 15 5 1 0 52 20 236
2017 Project management 21 36 24 13 5 0 1 58 17 326
2017 Other services to the public 23 35 24 10 4 2 2 60 14 335
2017 None of the above 22 32 21 15 6 2 1 56 22 626

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 21 6 2 0 0 71 8 76
2020 Federal regulators 27 31 20 15 6 0 1 58 22 312
2020 Compliance, inspection and enforcement 26 28 26 12 8 0 0 54 20 444
2020 Communications or public affairs 38 30 17 10 5 0 0 68 16 148
2020 Access to information and privacy 40 16 27 17 0 0 0 56 17 18
2020 Security 31 34 17 15 4 0 0 65 18 85
2020 Science and technology 28 36 21 9 5 0 1 65 14 1092
2020 Library services 39 44 13 0 4 0 0 83 4 15
2020 Administration and operations 33 33 18 11 5 0 0 66 15 1049
2020 Human resources 40 31 17 5 7 0 1 71 11 355
2020 Financial management 28 34 20 10 9 0 0 62 19 248
2020 Procurement 33 44 13 7 3 0 0 77 10 64
2020 Real property 32 35 24 8 2 0 0 66 9 172
2020 Materiel management 34 31 18 8 8 0 2 66 16 83
2020 Information management 24 34 29 6 7 0 1 58 13 112
2020 Information technology 35 34 20 7 4 0 0 69 11 243
2020 Internal audit 46 25 22 8 0 0 0 71 8 13
2020 Evaluation 48 28 7 5 12 0 0 76 17 27
2020 Data sciences 27 32 21 15 5 0 1 59 20 134
2020 Policy 29 34 20 10 7 0 0 64 17 335
2020 Project management 30 35 20 12 3 0 0 65 15 476
2020 Other services to the public 27 39 15 14 4 0 0 67 18 361
2020 None of the above 33 26 19 14 9 1 0 59 22 633
2019 Client contact centre 27 26 31 12 2 0 2 55 14 92
2019 Federal regulators 22 30 25 13 10 0 0 52 23 278
2019 Compliance, inspection and enforcement 23 34 24 14 5 0 0 57 19 397
2019 Communications or public affairs 22 31 26 15 5 0 0 53 20 149
2019 Access to information and privacy 42 29 15 14 0 0 0 71 14 14
2019 Security 42 29 12 11 5 0 1 72 16 98
2019 Science and technology 28 35 21 10 5 1 0 63 16 1087
2019 Legal services 28 21 38 6 7 0 0 49 13 15
2019 Administration and operations 31 34 19 9 6 0 0 65 15 934
2019 Human resources 34 34 18 9 5 0 1 68 14 293
2019 Financial management 21 35 26 14 4 0 0 56 18 220
2019 Procurement 39 42 6 8 6 0 0 81 13 43
2019 Real property 31 37 22 7 3 0 1 68 10 164
2019 Materiel management 36 29 24 7 5 0 0 64 12 83
2019 Information management 27 34 25 7 6 1 0 61 13 121
2019 Information technology 22 35 22 14 7 0 1 58 21 240
2019 Internal audit 32 11 32 21 5 0 0 42 26 19
2019 Evaluation 51 18 5 15 8 3 0 72 23 26
2019 Data sciences 22 32 25 15 3 2 1 56 19 132
2019 Policy 24 32 25 13 5 1 0 56 18 312
2019 Project management 23 36 22 13 6 0 0 59 19 372
2019 Other services to the public 39 32 18 6 4 0 0 72 10 463
2019 None of the above 38 29 18 9 5 0 1 67 14 682
2018 Client contact centre 23 35 26 12 3 0 2 59 15 99
2018 Federal regulators 19 36 24 11 10 1 0 56 20 296
2018 Compliance, inspection and enforcement 23 31 23 14 7 0 1 55 21 375
2018 Communications or public affairs 26 29 21 11 12 1 0 55 23 151
2018 Access to information and privacy 65 22 4 4 0 5 0 91 5 23
2018 Security 25 43 17 9 3 0 2 69 13 115
2018 Science and technology 27 34 23 10 4 0 0 62 15 1172
2018 Library services 46 41 14 0 0 0 0 86 0 13
2018 Administration and operations 27 32 23 11 5 0 1 60 16 972
2018 Human resources 27 32 24 11 4 1 1 60 16 313
2018 Financial management 25 33 21 13 6 1 0 59 19 228
2018 Procurement 30 32 28 4 4 2 0 63 9 42
2018 Real property 34 31 18 10 6 0 1 66 16 177
2018 Materiel management 41 31 17 5 7 0 0 71 12 68
2018 Information management 29 31 19 9 10 0 2 61 20 124
2018 Information technology 20 36 24 13 7 0 1 56 20 258
2018 Internal audit 33 32 16 13 7 0 0 64 20 29
2018 Evaluation 36 39 15 4 6 0 0 75 10 35
2018 Data sciences 31 29 21 13 6 0 0 60 19 137
2018 Policy 15 39 23 18 5 0 0 54 22 276
2018 Project management 23 33 25 13 5 0 1 56 19 394
2018 Other services to the public 34 35 20 6 4 0 1 70 10 624
2018 None of the above 31 34 18 9 5 1 1 67 15 749
2017 Client contact centre 27 43 16 7 3 4 0 72 11 74
2017 Federal regulators 18 35 24 10 11 1 1 54 22 248
2017 Compliance, inspection and enforcement 25 32 20 15 6 1 1 58 22 360
2017 Communications or public affairs 21 31 29 9 8 0 1 53 18 149
2017 Access to information and privacy 61 24 10 5 0 0 0 85 5 19
2017 Security 43 35 7 8 4 0 3 80 13 72
2017 Science and technology 30 33 22 10 4 0 1 64 14 1126
2017 Library services 21 63 0 0 0 0 16 100 0 12
2017 Legal services 22 23 15 24 17 0 0 45 40 13
2017 Administration and operations 30 30 19 12 7 1 1 62 19 814
2017 Human resources 31 32 18 13 5 0 1 64 18 248
2017 Financial management 29 33 22 9 6 0 2 63 15 214
2017 Procurement 10 9 48 22 9 0 2 20 32 36
2017 Real property 33 32 17 10 7 0 1 65 18 138
2017 Materiel management 32 33 11 17 6 0 1 66 23 59
2017 Information management 21 29 26 14 7 1 1 51 22 104
2017 Information technology 22 20 26 18 12 0 1 43 31 211
2017 Internal audit 48 20 20 7 7 0 0 67 13 15
2017 Evaluation 32 44 21 4 0 0 0 75 4 24
2017 Data sciences 25 36 21 14 2 2 0 62 16 108
2017 Policy 19 38 23 16 4 0 0 57 20 236
2017 Project management 25 38 18 12 5 1 1 64 18 326
2017 Other services to the public 40 33 14 10 3 0 1 73 13 335
2017 None of the above 27 32 23 12 5 1 1 59 17 626

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 22 13 9 3 0 0 75 12 77
2020 Federal regulators 45 27 16 8 3 0 0 73 12 313
2020 Compliance, inspection and enforcement 39 27 19 9 6 0 0 67 14 443
2020 Communications or public affairs 42 33 8 9 5 1 1 77 15 147
2020 Access to information and privacy 56 16 16 5 7 0 0 72 12 18
2020 Security 48 21 12 14 4 0 1 69 19 85
2020 Science and technology 42 29 14 8 6 0 0 72 14 1095
2020 Library services 49 17 13 17 4 0 0 66 21 15
2020 Administration and operations 48 28 12 6 5 0 0 76 11 1047
2020 Human resources 47 25 13 6 7 0 0 73 13 354
2020 Financial management 45 32 11 5 7 0 0 77 12 250
2020 Procurement 35 43 12 8 1 0 0 78 10 63
2020 Real property 45 33 16 4 2 0 0 78 6 172
2020 Materiel management 51 25 12 3 9 0 2 77 11 83
2020 Information management 40 26 18 5 5 0 6 70 11 110
2020 Information technology 46 24 16 9 5 0 0 71 13 242
2020 Internal audit 71 8 22 0 0 0 0 78 0 13
2020 Evaluation 58 23 9 0 7 0 4 84 7 27
2020 Data sciences 45 31 9 8 4 1 2 78 13 134
2020 Policy 47 30 14 6 3 0 0 77 9 336
2020 Project management 50 25 14 8 4 0 0 75 11 474
2020 Other services to the public 34 33 16 13 4 0 0 67 17 360
2020 None of the above 36 29 16 11 6 1 0 67 17 627
2019 Client contact centre 33 31 19 12 3 0 2 65 15 91
2019 Federal regulators 39 27 17 12 6 0 0 66 17 276
2019 Compliance, inspection and enforcement 40 30 16 8 6 0 0 70 14 398
2019 Communications or public affairs 44 23 19 7 7 0 0 67 14 148
2019 Access to information and privacy 56 22 14 8 0 0 0 78 8 14
2019 Security 52 21 8 6 12 0 1 73 19 98
2019 Science and technology 40 30 14 8 6 1 0 71 14 1085
2019 Legal services 49 25 14 12 0 0 0 74 12 15
2019 Administration and operations 44 30 14 7 5 0 1 75 11 934
2019 Human resources 47 28 15 6 3 0 0 75 9 295
2019 Financial management 44 31 12 10 3 0 0 75 13 223
2019 Procurement 47 23 20 2 7 0 0 70 9 43
2019 Real property 55 23 14 5 3 0 0 78 8 165
2019 Materiel management 47 29 12 7 5 0 0 76 11 83
2019 Information management 47 25 15 5 4 1 2 74 10 120
2019 Information technology 40 25 18 8 8 0 1 66 16 241
2019 Internal audit 64 11 5 15 5 0 0 75 20 19
2019 Evaluation 62 15 8 11 0 3 0 80 11 26
2019 Data sciences 45 22 16 11 4 1 1 68 15 131
2019 Policy 50 25 13 6 5 1 0 76 11 310
2019 Project management 43 33 12 6 5 0 1 76 11 371
2019 Other services to the public 45 27 13 9 4 1 0 72 14 463
2019 None of the above 41 24 18 10 6 0 1 66 16 680

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 24 25 3 3 0 0 69 6 77
2020 Federal regulators 28 26 21 15 9 0 0 55 24 314
2020 Compliance, inspection and enforcement 34 33 20 8 4 0 0 68 12 444
2020 Communications or public affairs 37 26 21 11 6 0 0 63 16 148
2020 Access to information and privacy 31 40 18 11 0 0 0 70 11 17
2020 Security 34 37 17 7 6 0 0 71 13 85
2020 Science and technology 25 31 25 14 5 0 0 56 19 1093
2020 Library services 51 31 0 13 4 0 0 83 17 15
2020 Administration and operations 31 33 19 10 6 0 1 64 17 1051
2020 Human resources 34 31 19 7 8 0 1 66 15 354
2020 Financial management 29 29 25 11 6 0 0 58 17 249
2020 Procurement 28 31 27 10 4 0 0 59 14 64
2020 Real property 33 27 23 13 4 0 0 60 17 172
2020 Materiel management 42 32 17 5 4 0 1 74 9 82
2020 Information management 29 30 19 17 6 0 1 59 22 112
2020 Information technology 37 34 17 9 3 0 0 71 12 242
2020 Internal audit 54 25 22 0 0 0 0 78 0 13
2020 Evaluation 29 31 26 7 7 0 0 60 14 27
2020 Data sciences 24 30 27 10 9 0 0 54 19 134
2020 Policy 24 29 25 15 7 0 0 54 21 334
2020 Project management 24 33 24 13 6 0 0 57 19 475
2020 Other services to the public 41 27 19 6 5 0 2 69 12 362
2020 None of the above 37 25 24 8 5 1 1 63 13 631

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 34 14 10 4 0 0 72 14 77
2020 Federal regulators 22 25 27 17 9 0 0 47 26 315
2020 Compliance, inspection and enforcement 22 35 21 13 8 0 0 57 22 443
2020 Communications or public affairs 26 31 23 14 5 1 0 58 19 147
2020 Access to information and privacy 34 21 22 11 12 0 0 56 23 18
2020 Security 42 27 23 5 3 0 1 69 8 84
2020 Science and technology 25 33 24 12 5 0 0 58 17 1091
2020 Library services 36 43 0 17 4 0 0 79 21 15
2020 Administration and operations 26 29 25 11 8 0 0 56 19 1052
2020 Human resources 29 35 23 7 5 0 0 65 12 355
2020 Financial management 22 29 23 17 9 0 0 51 26 249
2020 Procurement 30 44 17 8 1 0 0 74 9 64
2020 Real property 36 30 24 7 4 0 0 66 10 172
2020 Materiel management 32 31 18 16 3 0 1 63 19 83
2020 Information management 24 33 26 12 5 0 0 56 17 111
2020 Information technology 30 31 21 13 5 0 0 61 18 243
2020 Internal audit 39 39 8 15 0 0 0 78 15 13
2020 Evaluation 40 22 22 16 0 0 0 62 16 27
2020 Data sciences 30 31 21 13 4 0 1 61 17 134
2020 Policy 28 28 27 13 5 0 0 55 18 335
2020 Project management 22 33 25 13 6 0 0 55 19 474
2020 Other services to the public 29 38 15 10 7 0 0 68 18 362
2020 None of the above 34 29 21 9 7 0 1 63 15 634
2019 Client contact centre 38 26 20 12 2 0 2 65 14 91
2019 Federal regulators 24 34 20 12 9 0 0 59 21 278
2019 Compliance, inspection and enforcement 25 36 21 12 5 0 0 61 17 397
2019 Communications or public affairs 33 32 16 13 6 0 0 65 19 148
2019 Access to information and privacy 43 36 14 7 0 0 0 79 7 14
2019 Security 49 27 10 13 1 0 0 75 15 98
2019 Science and technology 35 33 19 8 3 1 0 69 12 1085
2019 Legal services 42 52 6 0 0 0 0 94 0 15
2019 Administration and operations 34 33 19 8 5 0 1 67 13 930
2019 Human resources 34 29 23 10 4 0 0 63 14 294
2019 Financial management 33 33 23 9 2 0 0 66 11 221
2019 Procurement 35 44 12 0 6 4 0 82 6 42
2019 Real property 36 38 15 8 2 1 1 74 11 165
2019 Materiel management 40 31 20 6 3 0 1 71 9 84
2019 Information management 33 31 22 6 7 1 1 65 13 120
2019 Information technology 28 29 25 10 9 0 1 57 19 238
2019 Internal audit 42 33 20 5 0 0 0 75 5 19
2019 Evaluation 48 23 19 3 4 3 0 73 7 26
2019 Data sciences 33 35 17 10 3 1 1 70 13 130
2019 Policy 34 37 17 8 3 0 1 71 12 311
2019 Project management 28 40 18 9 4 0 0 68 13 370
2019 Other services to the public 41 35 14 6 4 0 0 76 10 461
2019 None of the above 42 30 16 7 4 0 2 73 11 677
2018 Client contact centre 21 35 21 15 6 0 2 57 21 100
2018 Federal regulators 20 29 29 13 8 1 0 50 22 295
2018 Compliance, inspection and enforcement 21 30 25 15 8 0 1 52 23 376
2018 Communications or public affairs 22 38 22 11 6 1 0 60 17 151
2018 Access to information and privacy 61 22 13 0 0 5 0 86 0 23
2018 Security 32 39 18 8 2 0 2 72 10 113
2018 Science and technology 29 35 22 11 3 0 0 64 13 1174
2018 Administration and operations 28 30 25 11 5 0 1 59 16 962
2018 Human resources 27 30 27 13 3 0 1 57 16 313
2018 Financial management 28 33 20 10 7 0 1 62 17 229
2018 Procurement 25 42 23 4 4 2 0 68 9 42
2018 Real property 29 31 25 10 4 0 2 61 14 176
2018 Materiel management 43 27 19 9 1 1 0 71 10 69
2018 Information management 30 30 19 8 11 1 2 61 19 124
2018 Information technology 25 26 29 12 7 0 0 51 19 257
2018 Internal audit 42 14 28 13 3 0 0 56 16 29
2018 Evaluation 24 46 14 8 9 0 0 70 17 35
2018 Data sciences 33 34 21 6 5 0 0 67 12 137
2018 Policy 21 33 29 11 5 0 1 55 16 274
2018 Project management 23 31 27 11 6 0 1 55 18 393
2018 Other services to the public 37 33 18 6 4 1 1 71 10 622
2018 None of the above 35 33 18 7 4 1 1 69 12 747
2017 Client contact centre 33 27 25 8 6 0 1 61 14 75
2017 Federal regulators 13 38 27 12 8 1 1 52 21 248
2017 Compliance, inspection and enforcement 25 34 23 11 7 0 1 58 19 359
2017 Communications or public affairs 27 27 26 14 6 0 0 54 19 147
2017 Access to information and privacy 53 42 5 0 0 0 0 95 0 19
2017 Security 45 40 6 5 1 0 3 87 7 72
2017 Science and technology 34 33 21 8 2 1 1 68 10 1124
2017 Library services 23 28 33 7 0 0 9 56 8 12
2017 Legal services 25 30 21 24 0 0 0 55 24 13
2017 Administration and operations 28 33 20 12 5 0 2 62 17 812
2017 Human resources 28 31 23 11 5 0 1 60 16 248
2017 Financial management 32 31 23 10 3 0 1 64 13 212
2017 Procurement 21 20 46 9 2 0 2 42 12 37
2017 Real property 26 41 19 5 7 1 1 68 12 138
2017 Materiel management 38 16 29 11 4 0 1 55 15 59
2017 Information management 30 28 29 6 4 1 1 59 11 104
2017 Information technology 25 24 26 12 11 1 1 50 24 210
2017 Internal audit 40 26 20 14 0 0 0 67 14 15
2017 Evaluation 46 36 14 4 0 0 0 82 4 24
2017 Data sciences 34 32 20 12 2 0 0 66 14 108
2017 Policy 34 27 25 9 4 0 0 62 13 236
2017 Project management 28 33 23 10 5 0 2 61 15 327
2017 Other services to the public 40 33 16 5 4 1 0 74 10 333
2017 None of the above 33 30 19 10 4 1 3 65 15 624

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 32 13 3 0 0 0 84 3 77
2020 Federal regulators 41 37 13 6 2 0 1 78 8 315
2020 Compliance, inspection and enforcement 46 31 14 6 3 0 0 76 9 443
2020 Communications or public affairs 47 25 16 7 3 0 2 74 10 150
2020 Access to information and privacy 51 33 11 0 0 0 5 89 0 18
2020 Security 39 38 13 9 1 0 0 77 10 84
2020 Science and technology 41 35 18 5 1 0 0 76 7 1093
2020 Library services 70 26 0 4 0 0 0 96 4 15
2020 Administration and operations 50 30 12 5 2 0 1 81 7 1042
2020 Human resources 58 28 8 5 1 0 0 86 6 356
2020 Financial management 53 29 12 4 1 0 2 83 5 244
2020 Procurement 41 38 17 3 1 0 0 79 4 64
2020 Real property 58 29 10 3 1 0 0 86 4 171
2020 Materiel management 60 27 6 4 2 0 1 88 6 83
2020 Information management 52 16 12 13 2 0 6 72 15 111
2020 Information technology 57 25 10 5 1 0 2 84 6 244
2020 Internal audit 63 30 7 0 0 0 0 93 0 13
2020 Evaluation 29 38 29 4 0 0 0 67 4 27
2020 Data sciences 52 29 13 4 2 0 0 81 7 134
2020 Policy 47 25 16 6 3 1 1 74 10 334
2020 Project management 45 33 15 4 2 0 1 79 5 472
2020 Other services to the public 31 31 21 10 6 0 1 62 17 362
2020 None of the above 42 26 17 8 6 0 0 68 14 632
2019 Client contact centre 50 29 15 1 4 0 2 80 5 91
2019 Federal regulators 44 30 13 7 6 0 0 74 13 276
2019 Compliance, inspection and enforcement 47 27 15 7 3 0 0 75 10 398
2019 Communications or public affairs 50 20 16 7 5 0 1 71 13 149
2019 Access to information and privacy 44 42 7 8 0 0 0 86 8 14
2019 Security 55 26 12 1 4 0 1 82 6 98
2019 Science and technology 51 29 11 4 3 0 1 81 7 1082
2019 Legal services 40 33 14 0 6 0 7 79 6 15
2019 Administration and operations 59 22 12 3 3 0 1 82 6 933
2019 Human resources 65 19 9 4 2 0 1 85 6 293
2019 Financial management 58 24 9 5 2 1 2 85 7 225
2019 Procurement 66 19 12 0 2 0 0 86 2 43
2019 Real property 64 22 10 3 1 0 0 86 4 165
2019 Materiel management 46 32 14 6 0 0 1 80 6 83
2019 Information management 64 18 9 4 4 1 0 83 8 120
2019 Information technology 51 25 15 4 4 0 2 77 8 239
2019 Internal audit 75 20 5 0 0 0 0 95 0 19
2019 Evaluation 55 24 10 5 7 0 0 79 11 26
2019 Data sciences 50 27 14 6 1 0 1 78 7 132
2019 Policy 56 24 12 6 1 0 1 81 7 310
2019 Project management 57 24 10 5 4 0 1 81 9 371
2019 Other services to the public 40 30 18 9 3 0 0 70 12 463
2019 None of the above 49 25 15 6 4 0 1 75 9 679
2018 Client contact centre 38 25 28 5 2 0 3 64 7 100
2018 Federal regulators 51 26 15 6 2 0 0 77 8 295
2018 Compliance, inspection and enforcement 42 31 17 4 3 0 1 75 8 375
2018 Communications or public affairs 48 24 11 9 6 0 1 73 16 152
2018 Access to information and privacy 69 17 9 0 0 5 0 91 0 23
2018 Security 47 32 13 3 3 0 2 81 6 115
2018 Science and technology 52 28 11 5 3 0 1 81 7 1174
2018 Library services 66 15 10 10 0 0 0 81 10 13
2018 Administration and operations 55 24 11 5 3 0 1 80 8 969
2018 Human resources 59 21 12 3 3 0 2 82 6 313
2018 Financial management 55 22 12 7 3 0 2 78 10 228
2018 Procurement 49 30 16 4 0 2 0 80 4 42
2018 Real property 58 23 8 5 5 0 0 81 10 176
2018 Materiel management 58 22 10 7 2 0 0 80 9 69
2018 Information management 57 23 10 6 2 0 2 81 9 124
2018 Information technology 50 29 9 6 4 0 2 81 10 255
2018 Internal audit 56 20 22 3 0 0 0 76 3 29
2018 Evaluation 41 22 22 10 5 0 0 63 15 35
2018 Data sciences 50 23 19 6 1 0 1 74 7 137
2018 Policy 48 25 15 7 4 0 0 74 11 273
2018 Project management 51 27 14 5 2 0 1 78 8 393
2018 Other services to the public 39 29 19 7 6 0 1 68 13 624
2018 None of the above 43 30 16 6 4 1 1 74 10 748
2017 Client contact centre 53 25 6 11 3 0 2 79 15 76
2017 Federal regulators 44 32 11 7 3 0 2 78 11 250
2017 Compliance, inspection and enforcement 50 24 11 8 7 0 1 75 14 363
2017 Communications or public affairs 47 29 18 1 5 0 0 77 6 148
2017 Access to information and privacy 70 15 15 0 0 0 0 85 0 20
2017 Security 65 15 8 7 4 0 1 81 11 72
2017 Science and technology 55 27 12 2 3 0 0 82 5 1132
2017 Library services 63 14 7 7 0 0 9 85 8 12
2017 Legal services 47 15 22 7 0 0 8 68 7 13
2017 Administration and operations 58 20 14 4 1 0 3 80 6 821
2017 Human resources 56 25 11 3 3 0 2 82 6 249
2017 Financial management 62 20 9 5 2 0 2 84 7 215
2017 Procurement 32 24 40 0 0 2 2 58 0 36
2017 Real property 57 21 13 7 1 0 0 78 9 140
2017 Materiel management 47 36 15 0 2 0 0 83 2 60
2017 Information management 52 26 11 7 1 1 2 80 8 105
2017 Information technology 57 20 12 6 3 0 2 78 9 213
2017 Internal audit 80 13 7 0 0 0 0 93 0 15
2017 Evaluation 32 54 7 7 0 0 0 86 7 24
2017 Data sciences 55 25 14 2 4 0 0 80 6 108
2017 Policy 56 20 13 6 4 1 1 77 10 235
2017 Project management 54 29 9 5 2 0 1 83 7 327
2017 Other services to the public 39 26 20 6 9 1 0 65 15 336
2017 None of the above 46 27 14 7 5 0 1 73 13 630

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 37 30 2 3 0 0 65 5 74
2020 Federal regulators 24 36 24 11 5 0 0 60 16 312
2020 Compliance, inspection and enforcement 22 37 21 11 10 0 0 59 20 445
2020 Communications or public affairs 25 28 36 6 4 1 0 53 11 148
2020 Access to information and privacy 16 35 39 5 5 0 0 51 11 18
2020 Security 25 39 19 16 1 0 0 64 17 85
2020 Science and technology 21 36 27 12 4 0 0 57 16 1089
2020 Library services 66 30 0 4 0 0 0 96 4 15
2020 Administration and operations 34 34 18 11 3 0 0 68 14 1046
2020 Human resources 30 39 19 8 4 0 0 69 11 354
2020 Financial management 27 34 22 10 6 0 0 61 17 248
2020 Procurement 23 47 27 1 1 0 0 70 3 64
2020 Real property 38 41 14 6 2 0 0 78 8 171
2020 Materiel management 40 37 16 4 4 0 0 76 8 82
2020 Information management 25 43 20 6 6 0 1 69 12 112
2020 Information technology 45 34 14 5 0 0 1 80 6 245
2020 Internal audit 39 46 7 7 0 0 0 85 7 13
2020 Evaluation 19 37 41 4 0 0 0 56 4 27
2020 Data sciences 26 36 23 12 4 0 0 62 15 134
2020 Policy 25 34 25 12 4 0 0 60 16 335
2020 Project management 26 38 22 9 5 0 0 64 14 471
2020 Other services to the public 28 30 26 12 4 0 0 58 16 361
2020 None of the above 33 31 19 10 7 0 1 64 17 631

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 22 18 0 1 0 1 80 1 75
2020 Federal regulators 75 13 3 2 1 0 5 93 3 314
2020 Compliance, inspection and enforcement 65 19 8 3 2 1 1 87 5 446
2020 Communications or public affairs 67 19 7 1 0 0 6 91 1 148
2020 Access to information and privacy 43 33 12 6 6 0 0 75 12 16
2020 Security 62 18 11 1 1 0 8 87 2 85
2020 Science and technology 71 17 5 2 1 1 5 92 3 1092
2020 Library services 79 9 4 0 0 0 9 95 0 15
2020 Administration and operations 72 16 4 3 1 0 4 92 4 1047
2020 Human resources 72 13 7 2 1 1 4 90 3 353
2020 Financial management 69 18 7 2 2 0 3 89 4 249
2020 Procurement 61 24 1 4 1 0 9 93 6 63
2020 Real property 78 16 5 0 0 0 0 95 0 172
2020 Materiel management 83 9 5 1 0 0 3 94 1 82
2020 Information management 64 21 9 2 1 0 3 88 3 112
2020 Information technology 72 13 6 1 1 0 7 91 3 244
2020 Internal audit 85 8 0 7 0 0 0 93 7 13
2020 Evaluation 70 11 4 5 0 0 11 90 6 27
2020 Data sciences 73 13 7 2 0 0 5 91 2 134
2020 Policy 70 16 4 3 1 1 5 92 4 335
2020 Project management 73 14 6 2 1 1 3 91 2 474
2020 Other services to the public 58 23 7 3 2 1 6 87 5 359
2020 None of the above 62 13 9 7 4 1 6 80 11 627
2019 Client contact centre 58 30 5 0 0 0 8 95 0 89
2019 Federal regulators 74 12 2 3 2 0 7 93 5 277
2019 Compliance, inspection and enforcement 66 15 9 3 3 0 3 84 7 395
2019 Communications or public affairs 69 15 6 2 1 1 7 90 4 148
2019 Access to information and privacy 64 36 0 0 0 0 0 100 0 14
2019 Security 75 10 3 1 7 0 4 88 8 98
2019 Science and technology 76 11 5 1 1 1 5 92 2 1080
2019 Legal services 66 21 0 0 0 0 13 100 0 15
2019 Administration and operations 79 11 3 1 1 1 4 95 2 933
2019 Human resources 81 8 4 1 1 0 4 93 2 295
2019 Financial management 77 10 5 2 0 0 5 92 2 225
2019 Procurement 91 5 0 0 2 0 2 98 2 42
2019 Real property 81 11 3 0 0 1 3 96 1 164
2019 Materiel management 77 14 5 0 2 0 1 93 2 84
2019 Information management 72 11 7 3 0 1 5 89 3 120
2019 Information technology 70 12 7 1 1 1 8 90 3 241
2019 Internal audit 78 5 0 5 0 0 12 94 6 19
2019 Evaluation 50 25 0 0 3 3 19 96 4 26
2019 Data sciences 74 15 6 1 1 1 3 93 2 131
2019 Policy 74 13 3 0 2 1 7 94 2 308
2019 Project management 76 14 2 0 1 0 5 96 2 369
2019 Other services to the public 68 16 8 3 1 1 3 88 4 459
2019 None of the above 68 15 6 3 1 1 4 88 5 678
2018 Client contact centre 48 29 13 4 1 1 3 80 6 100
2018 Federal regulators 74 13 6 1 2 2 3 91 3 295
2018 Compliance, inspection and enforcement 68 14 8 4 3 1 2 85 7 375
2018 Communications or public affairs 66 18 6 5 1 0 4 88 6 151
2018 Access to information and privacy 87 0 9 0 0 5 0 91 0 23
2018 Security 57 31 3 1 3 0 5 93 4 112
2018 Science and technology 76 14 3 2 1 1 4 94 3 1172
2018 Library services 94 6 0 0 0 0 0 100 0 13
2018 Administration and operations 74 14 5 2 2 0 4 91 3 970
2018 Human resources 75 14 5 1 2 0 4 92 3 314
2018 Financial management 70 15 6 1 2 0 5 90 4 229
2018 Procurement 67 31 0 1 0 0 0 99 1 41
2018 Real property 75 13 5 2 2 1 4 91 4 177
2018 Materiel management 63 20 6 3 1 2 4 89 5 68
2018 Information management 70 14 4 3 1 1 6 91 4 125
2018 Information technology 68 18 5 4 1 0 5 90 5 257
2018 Internal audit 59 23 11 3 0 0 4 85 3 27
2018 Evaluation 64 10 10 0 5 3 8 83 6 35
2018 Data sciences 71 16 9 0 0 2 2 90 0 136
2018 Policy 74 16 4 2 1 0 3 93 3 274
2018 Project management 75 10 6 3 1 0 5 90 4 393
2018 Other services to the public 59 23 9 4 2 1 3 85 5 621
2018 None of the above 58 22 8 2 2 4 4 87 4 745

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 84 6 8 1 0 0 1 91 1 75
2020 Federal regulators 81 10 3 3 2 0 2 93 5 314
2020 Compliance, inspection and enforcement 70 14 7 5 3 0 1 85 8 444
2020 Communications or public affairs 76 10 5 1 3 0 4 90 5 149
2020 Access to information and privacy 61 28 0 5 0 5 0 94 6 18
2020 Security 78 9 3 2 7 0 0 87 10 85
2020 Science and technology 76 13 4 3 2 0 1 91 5 1092
2020 Library services 86 14 0 0 0 0 0 100 0 15
2020 Administration and operations 81 9 4 2 2 1 1 92 4 1044
2020 Human resources 83 6 3 1 3 1 2 93 4 355
2020 Financial management 79 10 3 2 3 1 2 92 5 248
2020 Procurement 75 7 5 11 1 0 0 82 13 64
2020 Real property 85 9 3 1 1 0 0 95 2 171
2020 Materiel management 77 9 10 1 2 0 2 87 3 83
2020 Information management 74 14 3 2 4 0 2 91 6 112
2020 Information technology 79 7 3 2 3 1 5 92 5 244
2020 Internal audit 78 0 15 7 0 0 0 78 7 13
2020 Evaluation 76 12 8 0 3 0 0 88 3 27
2020 Data sciences 79 12 3 2 1 0 2 93 4 132
2020 Policy 78 7 5 3 3 0 3 89 6 335
2020 Project management 80 11 3 2 2 0 2 93 4 471
2020 Other services to the public 66 14 11 6 3 0 1 81 8 362
2020 None of the above 69 11 8 5 4 1 2 82 10 632
2019 Client contact centre 68 13 12 5 2 0 1 81 6 92
2019 Federal regulators 70 13 10 4 2 1 1 84 6 277
2019 Compliance, inspection and enforcement 69 13 9 4 5 0 0 82 9 394
2019 Communications or public affairs 69 14 7 2 4 1 3 86 6 151
2019 Access to information and privacy 78 8 0 7 0 0 8 93 7 14
2019 Security 74 7 9 5 3 0 3 84 7 98
2019 Science and technology 74 14 5 2 3 0 1 89 5 1085
2019 Legal services 67 13 7 0 13 0 0 80 13 15
2019 Administration and operations 71 13 6 4 4 0 2 85 8 938
2019 Human resources 81 10 4 2 2 0 0 92 4 295
2019 Financial management 71 13 7 1 4 1 4 88 5 225
2019 Procurement 70 10 4 11 2 2 2 83 13 43
2019 Real property 71 16 6 3 3 0 1 88 6 165
2019 Materiel management 70 20 5 5 1 0 0 90 6 84
2019 Information management 71 13 9 2 4 0 1 85 6 120
2019 Information technology 74 11 4 4 2 1 4 89 7 241
2019 Internal audit 75 15 10 0 0 0 0 90 0 19
2019 Evaluation 69 14 9 3 0 0 5 87 3 26
2019 Data sciences 67 19 5 4 2 1 2 89 6 132
2019 Policy 77 10 3 3 4 1 2 90 7 311
2019 Project management 70 14 6 6 4 0 1 84 9 371
2019 Other services to the public 67 14 9 5 3 0 1 83 8 464
2019 None of the above 71 15 7 4 2 1 1 87 6 685
2018 Client contact centre 62 17 7 5 3 0 6 84 8 101
2018 Federal regulators 67 17 7 6 2 1 2 86 8 295
2018 Compliance, inspection and enforcement 65 15 10 3 4 1 2 83 7 377
2018 Communications or public affairs 62 22 4 4 5 1 3 87 9 151
2018 Access to information and privacy 87 0 4 4 0 5 0 91 5 23
2018 Security 66 13 10 4 2 2 4 83 6 115
2018 Science and technology 73 13 6 2 2 1 2 89 5 1177
2018 Library services 100 0 0 0 0 0 0 100 0 13
2018 Administration and operations 71 15 6 3 3 1 2 88 6 963
2018 Human resources 78 10 5 3 1 0 3 90 5 313
2018 Financial management 65 14 7 4 4 1 4 84 8 227
2018 Procurement 84 8 2 4 0 2 0 95 4 42
2018 Real property 70 12 10 4 1 1 2 84 6 176
2018 Materiel management 63 18 6 6 6 0 2 82 12 69
2018 Information management 68 14 10 1 3 0 4 85 5 124
2018 Information technology 72 13 6 4 2 1 2 88 6 256
2018 Internal audit 76 8 7 3 7 0 0 84 9 29
2018 Evaluation 68 11 8 4 6 0 3 81 10 35
2018 Data sciences 71 17 6 1 3 0 1 89 4 137
2018 Policy 74 12 5 3 2 0 3 89 5 275
2018 Project management 72 13 5 4 3 0 3 88 7 395
2018 Other services to the public 59 22 9 4 3 0 2 83 8 623
2018 None of the above 63 17 8 5 3 1 2 83 8 745
2017 Client contact centre 74 12 4 3 5 0 3 88 8 75
2017 Federal regulators 65 17 7 3 3 2 2 86 7 250
2017 Compliance, inspection and enforcement 63 17 7 7 3 0 2 82 10 363
2017 Communications or public affairs 74 12 6 5 3 0 1 87 7 149
2017 Access to information and privacy 85 10 0 5 0 0 0 95 5 20
2017 Security 79 7 8 2 1 2 1 88 3 72
2017 Science and technology 74 14 4 3 2 0 2 90 6 1131
2017 Library services 91 0 0 0 0 0 9 100 0 12
2017 Legal services 46 22 7 8 16 0 0 68 25 13
2017 Administration and operations 69 16 7 2 2 1 3 88 5 820
2017 Human resources 80 11 3 0 2 0 4 95 2 248
2017 Financial management 69 14 5 6 2 0 4 87 8 214
2017 Procurement 42 4 43 6 4 0 2 46 9 37
2017 Real property 74 13 5 7 1 0 0 87 8 140
2017 Materiel management 69 8 9 9 4 0 1 78 13 60
2017 Information management 72 12 6 1 4 2 3 88 5 105
2017 Information technology 71 8 7 6 5 0 3 81 11 212
2017 Internal audit 93 0 0 0 7 0 0 93 7 15
2017 Evaluation 74 11 12 0 0 0 3 87 0 24
2017 Data sciences 72 16 2 5 3 0 2 90 8 107
2017 Policy 79 11 4 3 2 2 0 91 5 238
2017 Project management 80 11 3 2 3 0 1 92 5 327
2017 Other services to the public 67 15 9 7 2 0 1 82 9 334
2017 None of the above 68 15 8 4 2 2 1 86 6 630

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 23 17 0 7 0 0 77 7 76
2020 Federal regulators 67 22 5 3 1 0 1 90 5 315
2020 Compliance, inspection and enforcement 61 24 8 4 3 0 0 86 7 442
2020 Communications or public affairs 58 25 11 3 3 0 1 84 6 150
2020 Access to information and privacy 67 16 11 7 0 0 0 83 7 18
2020 Security 61 22 12 2 3 0 0 83 5 84
2020 Science and technology 62 26 8 2 2 0 0 88 4 1087
2020 Library services 57 21 9 9 4 0 0 79 13 15
2020 Administration and operations 63 23 8 3 1 0 1 87 4 1038
2020 Human resources 73 15 6 3 1 0 2 89 5 355
2020 Financial management 66 22 6 4 1 0 1 89 5 248
2020 Procurement 70 12 14 3 1 0 0 82 4 64
2020 Real property 65 25 6 2 1 0 0 91 3 171
2020 Materiel management 63 25 11 0 2 0 0 88 2 83
2020 Information management 61 26 5 2 1 0 6 92 3 112
2020 Information technology 71 16 6 2 2 0 3 90 4 244
2020 Internal audit 93 7 0 0 0 0 0 100 0 13
2020 Evaluation 57 39 4 0 0 0 0 96 0 27
2020 Data sciences 65 24 6 4 0 0 1 90 4 132
2020 Policy 70 18 8 2 1 0 1 89 4 333
2020 Project management 66 22 8 2 1 0 1 89 3 470
2020 Other services to the public 44 33 13 5 6 0 0 77 10 360
2020 None of the above 52 28 10 4 5 0 1 81 9 630
2019 Client contact centre 45 22 22 4 6 0 1 68 10 91
2019 Federal regulators 56 28 11 4 1 0 0 84 5 277
2019 Compliance, inspection and enforcement 57 27 9 5 2 0 0 84 7 393
2019 Communications or public affairs 46 30 13 4 4 1 2 79 8 149
2019 Access to information and privacy 70 15 7 8 0 0 0 86 8 14
2019 Security 53 24 16 5 1 0 0 77 7 98
2019 Science and technology 52 31 10 4 3 0 0 83 6 1084
2019 Legal services 43 31 6 7 6 0 7 80 14 15
2019 Administration and operations 52 29 11 4 3 0 1 82 7 933
2019 Human resources 67 20 10 2 1 0 1 87 3 294
2019 Financial management 52 27 13 3 2 0 2 81 5 225
2019 Procurement 76 8 12 2 2 0 0 84 4 43
2019 Real property 55 26 12 2 3 0 2 82 5 165
2019 Materiel management 53 27 13 2 6 0 0 79 8 84
2019 Information management 47 31 14 3 4 1 1 79 7 118
2019 Information technology 59 26 9 2 2 0 2 86 4 240
2019 Internal audit 57 23 16 5 0 0 0 79 5 19
2019 Evaluation 55 18 20 8 0 0 0 72 8 26
2019 Data sciences 55 28 7 5 3 1 1 84 9 132
2019 Policy 60 27 7 2 2 0 1 89 4 311
2019 Project management 55 29 9 4 2 0 1 84 7 371
2019 Other services to the public 45 35 12 4 4 0 1 80 8 464
2019 None of the above 52 30 12 3 3 0 1 82 6 684
2018 Client contact centre 40 30 17 5 4 0 4 73 10 100
2018 Federal regulators 54 31 8 3 3 0 0 85 6 296
2018 Compliance, inspection and enforcement 50 29 13 3 2 0 2 81 6 373
2018 Communications or public affairs 47 29 14 4 7 0 0 76 10 152
2018 Access to information and privacy 65 26 0 4 0 5 0 95 5 23
2018 Security 50 25 17 3 4 1 0 75 7 115
2018 Science and technology 49 29 15 4 2 0 1 79 7 1179
2018 Library services 60 25 15 0 0 0 0 85 0 13
2018 Administration and operations 52 28 11 5 3 0 1 81 8 973
2018 Human resources 64 23 8 2 2 0 2 88 4 318
2018 Financial management 46 31 14 5 2 0 1 78 7 229
2018 Procurement 57 31 10 2 0 0 0 87 2 42
2018 Real property 51 28 15 4 1 0 0 79 5 177
2018 Materiel management 42 32 17 4 2 0 2 76 7 70
2018 Information management 48 31 11 2 5 0 3 81 7 125
2018 Information technology 56 26 12 3 1 0 2 83 5 257
2018 Internal audit 62 26 7 3 3 0 0 87 6 29
2018 Evaluation 53 26 15 0 6 0 0 79 6 35
2018 Data sciences 57 26 13 3 1 0 0 83 4 137
2018 Policy 58 28 10 2 2 0 0 86 4 275
2018 Project management 54 31 9 4 1 0 1 86 4 400
2018 Other services to the public 43 35 14 5 2 0 1 78 8 628
2018 None of the above 42 33 14 6 3 1 1 77 9 749
2017 Client contact centre 53 25 13 5 2 0 1 79 7 75
2017 Federal regulators 50 30 9 5 3 0 2 82 8 250
2017 Compliance, inspection and enforcement 49 29 14 5 2 0 2 79 7 362
2017 Communications or public affairs 50 32 9 6 2 0 0 82 8 149
2017 Access to information and privacy 80 15 0 5 0 0 0 95 5 20
2017 Security 57 11 21 10 0 0 1 69 10 72
2017 Science and technology 51 29 13 4 2 0 1 81 6 1133
2017 Library services 47 44 0 0 0 0 9 100 0 12
2017 Legal services 54 22 15 8 0 0 0 76 8 13
2017 Administration and operations 53 28 12 3 2 0 1 82 5 819
2017 Human resources 59 28 6 2 1 0 2 90 4 249
2017 Financial management 52 30 12 3 2 0 1 83 5 213
2017 Procurement 31 15 45 4 4 0 2 46 7 37
2017 Real property 57 27 12 3 1 0 0 84 4 140
2017 Materiel management 43 35 11 7 2 0 1 79 10 60
2017 Information management 55 27 8 4 3 1 2 85 6 104
2017 Information technology 61 24 6 4 3 0 2 87 7 214
2017 Internal audit 60 27 7 0 7 0 0 86 7 15
2017 Evaluation 45 48 7 0 0 0 0 93 0 24
2017 Data sciences 58 25 9 6 1 0 1 84 7 108
2017 Policy 61 25 10 2 0 1 0 87 3 238
2017 Project management 58 25 11 3 1 0 2 85 4 328
2017 Other services to the public 46 38 10 3 3 0 0 84 6 336
2017 None of the above 42 36 12 5 3 2 0 79 8 628

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 16 15 4 2 0 0 79 6 76
2020 Federal regulators 60 21 10 5 4 0 1 81 8 315
2020 Compliance, inspection and enforcement 58 17 13 7 6 0 0 75 13 442
2020 Communications or public affairs 65 18 8 4 3 0 1 84 7 149
2020 Access to information and privacy 61 16 16 7 0 0 0 77 7 18
2020 Security 73 5 14 2 6 1 0 78 8 85
2020 Science and technology 60 21 9 5 5 0 0 81 9 1087
2020 Library services 53 17 26 0 4 0 0 70 4 15
2020 Administration and operations 68 16 9 4 3 0 1 85 6 1047
2020 Human resources 67 17 4 3 6 1 2 86 9 355
2020 Financial management 65 19 7 4 3 0 1 85 8 248
2020 Procurement 70 8 17 4 1 0 0 78 5 64
2020 Real property 71 17 7 3 2 0 0 88 5 170
2020 Materiel management 60 19 14 2 6 0 0 79 7 82
2020 Information management 59 25 7 5 4 0 1 84 9 112
2020 Information technology 64 18 6 3 5 0 3 85 9 243
2020 Evaluation 61 18 12 0 8 0 0 80 8 27
2020 Data sciences 59 17 16 2 5 0 1 77 7 132
2020 Policy 68 14 6 7 4 0 1 83 11 336
2020 Project management 66 20 5 3 4 0 1 87 7 474
2020 Other services to the public 51 23 14 7 5 0 0 74 12 361
2020 None of the above 54 18 15 6 5 0 1 73 12 634
2019 Client contact centre 55 19 17 6 2 0 1 75 8 91
2019 Federal regulators 49 25 13 7 5 0 0 75 12 276
2019 Compliance, inspection and enforcement 54 21 14 8 4 0 0 74 12 394
2019 Communications or public affairs 48 22 13 6 9 1 1 71 16 151
2019 Access to information and privacy 71 16 0 7 7 0 0 86 14 14
2019 Security 62 17 4 13 5 0 0 79 17 98
2019 Science and technology 59 22 11 5 3 0 0 81 8 1076
2019 Legal services 50 23 14 0 13 0 0 73 13 15
2019 Administration and operations 62 19 10 4 5 0 1 82 8 934
2019 Human resources 73 14 7 2 3 0 0 88 5 292
2019 Financial management 58 21 10 7 3 0 2 80 10 225
2019 Procurement 71 8 9 11 2 0 0 79 12 43
2019 Real property 65 14 13 3 4 0 0 80 7 162
2019 Materiel management 63 21 7 7 3 0 0 84 10 82
2019 Information management 66 16 9 5 3 1 0 83 8 120
2019 Information technology 59 19 11 7 3 0 2 79 10 240
2019 Internal audit 64 10 11 10 5 0 0 74 15 19
2019 Evaluation 70 14 0 11 0 0 5 88 12 26
2019 Data sciences 68 15 7 6 2 1 2 85 8 132
2019 Policy 64 20 8 2 5 0 0 85 7 309
2019 Project management 62 18 10 6 4 0 0 80 10 371
2019 Other services to the public 48 27 12 5 6 1 1 77 11 464
2019 None of the above 54 26 12 4 4 0 1 80 8 684
2018 Client contact centre 47 24 16 6 3 0 4 74 10 101
2018 Federal regulators 52 26 10 8 3 1 0 79 11 295
2018 Compliance, inspection and enforcement 47 25 13 7 6 0 1 73 14 375
2018 Communications or public affairs 45 24 16 4 10 0 0 69 15 151
2018 Access to information and privacy 65 22 5 4 0 5 0 90 5 23
2018 Security 51 26 13 6 4 0 0 77 10 115
2018 Science and technology 53 26 10 7 4 0 1 80 10 1179
2018 Library services 66 25 10 0 0 0 0 90 0 13
2018 Administration and operations 58 21 9 6 4 0 1 81 11 966
2018 Human resources 64 18 9 4 3 0 2 84 7 315
2018 Financial management 52 21 12 7 5 1 1 75 12 228
2018 Procurement 52 24 20 4 0 0 0 76 4 42
2018 Real property 58 22 11 5 4 0 0 80 9 177
2018 Materiel management 60 18 10 5 7 0 1 79 11 70
2018 Information management 53 21 15 3 6 0 3 76 9 125
2018 Information technology 53 29 9 5 3 0 0 82 9 256
2018 Internal audit 58 14 18 7 3 0 0 72 10 29
2018 Evaluation 68 11 14 3 4 0 0 80 6 35
2018 Data sciences 51 27 10 7 4 0 1 79 10 137
2018 Policy 57 24 9 6 2 0 0 82 9 276
2018 Project management 59 20 10 5 4 0 1 79 10 400
2018 Other services to the public 44 29 14 7 5 0 1 75 12 624
2018 None of the above 48 24 14 6 5 1 1 74 12 748
2017 Client contact centre 68 17 5 4 5 0 1 86 9 75
2017 Federal regulators 56 22 9 6 5 0 2 79 11 250
2017 Compliance, inspection and enforcement 50 22 10 7 9 0 2 73 16 363
2017 Communications or public affairs 56 18 16 6 5 0 0 73 11 148
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 74 9 9 7 1 0 1 83 8 72
2017 Science and technology 57 22 11 5 4 0 1 80 9 1132
2017 Library services 56 35 0 0 0 0 9 100 0 12
2017 Legal services 39 21 15 8 16 0 0 60 25 13
2017 Administration and operations 60 19 12 4 3 0 2 81 7 819
2017 Human resources 68 16 6 5 2 0 2 87 7 248
2017 Financial management 56 24 8 3 6 0 3 82 10 213
2017 Procurement 28 19 38 7 7 0 0 47 15 37
2017 Real property 62 20 8 7 2 0 0 82 9 140
2017 Materiel management 72 10 2 11 5 0 1 82 16 60
2017 Information management 58 17 13 4 6 1 0 76 11 105
2017 Information technology 57 19 10 6 6 0 2 78 12 213
2017 Internal audit 53 27 0 7 7 0 7 86 14 15
2017 Evaluation 46 24 8 0 18 0 3 73 18 24
2017 Data sciences 63 23 5 4 4 0 1 87 8 108
2017 Policy 62 22 8 6 2 0 0 84 8 238
2017 Project management 65 19 8 4 3 0 1 85 8 327
2017 Other services to the public 49 26 12 8 4 1 0 76 13 336
2017 None of the above 47 28 14 7 2 1 0 77 9 630

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 16 3 0 0 1 17 96 0 77
2020 Federal regulators 58 20 8 2 1 0 11 87 4 313
2020 Compliance, inspection and enforcement 61 14 8 2 2 0 12 87 4 444
2020 Communications or public affairs 68 10 3 0 1 0 17 95 1 149
2020 Access to information and privacy 61 11 5 0 0 0 23 93 0 18
2020 Security 75 9 1 0 0 0 14 99 0 85
2020 Science and technology 58 16 6 2 1 0 17 89 4 1090
2020 Library services 44 9 9 0 9 0 30 76 12 15
2020 Administration and operations 62 13 6 2 1 0 16 89 3 1046
2020 Human resources 67 11 4 1 0 1 15 93 2 353
2020 Financial management 65 13 8 0 1 0 13 89 2 248
2020 Procurement 68 6 11 0 0 0 15 87 0 64
2020 Real property 60 16 4 2 0 0 17 92 3 172
2020 Materiel management 60 10 11 2 2 0 16 83 4 83
2020 Information management 66 11 2 1 2 1 18 94 3 111
2020 Information technology 61 11 4 2 0 0 21 91 4 245
2020 Internal audit 63 22 0 0 0 0 15 100 0 13
2020 Evaluation 48 18 0 0 0 0 34 100 0 27
2020 Data sciences 65 9 4 1 1 0 21 93 3 133
2020 Policy 67 11 5 2 1 0 14 91 3 336
2020 Project management 64 13 5 2 1 1 15 91 3 471
2020 Other services to the public 46 26 11 3 3 0 11 81 6 359
2020 None of the above 56 16 7 5 1 0 14 84 8 633
2019 Client contact centre 46 17 16 2 1 0 18 77 3 92
2019 Federal regulators 58 16 7 3 2 0 14 86 5 275
2019 Compliance, inspection and enforcement 61 16 6 1 1 0 14 90 3 393
2019 Communications or public affairs 56 10 7 1 2 1 24 88 3 150
2019 Access to information and privacy 64 14 0 8 0 0 14 91 9 14
2019 Security 64 10 8 0 0 0 18 90 0 97
2019 Science and technology 60 14 6 3 1 0 17 89 4 1078
2019 Legal services 49 12 0 0 0 0 40 100 0 15
2019 Administration and operations 56 11 5 2 1 0 24 88 4 933
2019 Human resources 62 8 7 3 1 0 20 87 4 294
2019 Financial management 56 15 5 2 1 0 21 90 3 222
2019 Procurement 57 4 10 0 0 0 29 86 0 43
2019 Real property 54 18 6 2 2 0 19 88 4 159
2019 Materiel management 62 18 9 2 3 0 6 85 5 84
2019 Information management 65 12 2 2 1 0 18 93 4 118
2019 Information technology 61 11 5 1 1 0 21 92 2 240
2019 Internal audit 54 24 11 0 0 0 11 88 0 18
2019 Evaluation 68 10 0 0 0 0 22 100 0 26
2019 Data sciences 63 13 5 1 1 1 17 92 2 132
2019 Policy 58 12 7 2 2 0 19 88 4 311
2019 Project management 60 12 7 3 0 2 16 88 3 367
2019 Other services to the public 53 19 8 4 2 0 14 83 7 460
2019 None of the above 58 17 7 3 1 0 14 87 5 680
2018 Client contact centre 51 14 11 1 1 0 22 83 3 101
2018 Federal regulators 53 19 8 2 2 1 15 86 5 296
2018 Compliance, inspection and enforcement 55 16 7 3 1 0 17 87 5 373
2018 Communications or public affairs 47 9 7 2 3 1 32 83 7 151
2018 Access to information and privacy 59 5 9 5 0 0 23 82 6 22
2018 Security 55 15 9 1 1 0 20 87 2 115
2018 Science and technology 53 16 8 2 2 0 20 86 4 1172
2018 Library services 70 10 0 0 0 0 21 100 0 13
2018 Administration and operations 50 13 6 2 2 0 25 86 6 970
2018 Human resources 53 14 7 1 1 0 25 89 2 316
2018 Financial management 52 16 3 2 0 1 27 93 4 226
2018 Procurement 60 25 4 0 0 0 11 95 0 41
2018 Real property 54 14 9 4 0 0 19 84 5 176
2018 Materiel management 51 21 11 5 0 0 11 82 5 70
2018 Information management 46 12 6 3 2 0 30 84 7 125
2018 Information technology 57 14 9 1 1 0 19 88 2 255
2018 Internal audit 44 15 20 0 0 0 22 75 0 29
2018 Evaluation 54 11 11 0 0 0 24 85 0 34
2018 Data sciences 58 14 6 2 1 0 17 88 5 136
2018 Policy 52 16 6 1 1 0 25 90 2 272
2018 Project management 55 13 8 2 1 0 21 86 4 396
2018 Other services to the public 51 21 6 3 1 0 17 88 5 623
2018 None of the above 49 19 8 3 1 1 18 84 5 745
2017 Client contact centre 65 9 11 0 0 0 15 87 0 75
2017 Federal regulators 43 17 9 4 2 1 25 81 8 249
2017 Compliance, inspection and enforcement 55 16 8 2 2 0 17 85 5 361
2017 Communications or public affairs 56 14 4 1 1 0 24 92 2 149
2017 Access to information and privacy 80 10 0 5 0 0 5 95 5 20
2017 Security 70 8 7 3 0 0 13 89 3 72
2017 Science and technology 57 14 9 2 1 0 17 86 3 1134
2017 Library services 63 7 0 0 0 0 30 100 0 12
2017 Legal services 47 0 15 8 0 0 30 67 12 13
2017 Administration and operations 53 17 5 1 1 0 23 90 3 816
2017 Human resources 51 16 5 1 1 0 24 90 3 249
2017 Financial management 55 17 5 3 1 0 20 89 5 215
2017 Procurement 38 8 35 0 0 0 19 57 0 36
2017 Real property 60 15 6 1 1 0 18 92 2 139
2017 Materiel management 44 17 10 9 4 0 16 73 16 60
2017 Information management 61 8 5 3 2 1 21 88 6 105
2017 Information technology 60 7 9 1 2 1 20 85 4 213
2017 Internal audit 47 20 7 7 0 0 20 84 8 15
2017 Evaluation 44 3 7 0 0 0 45 87 0 23
2017 Data sciences 60 11 4 2 1 0 22 90 4 108
2017 Policy 57 15 6 0 0 1 21 92 1 238
2017 Project management 56 19 3 2 1 1 19 93 3 326
2017 Other services to the public 50 21 7 2 1 0 19 89 3 335
2017 None of the above 47 21 8 2 1 1 20 86 4 628

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 82 12 1 2 1 1 1 96 3 77
2020 Federal regulators 42 31 18 6 2 0 1 73 8 314
2020 Compliance, inspection and enforcement 53 28 15 4 1 0 1 81 4 446
2020 Communications or public affairs 68 21 7 1 0 0 3 92 1 149
2020 Access to information and privacy 51 32 5 5 0 0 7 89 6 18
2020 Security 70 10 10 2 6 0 2 82 8 84
2020 Science and technology 65 22 9 1 1 0 2 89 2 1095
2020 Library services 82 9 5 0 0 0 4 95 0 15
2020 Legal services 48 24 19 0 0 0 10 79 0 12
2020 Administration and operations 72 18 5 1 1 0 2 92 2 1048
2020 Human resources 78 16 2 1 1 0 3 97 1 353
2020 Financial management 79 13 3 0 1 1 3 96 1 249
2020 Procurement 57 27 5 1 1 0 9 92 3 63
2020 Real property 63 23 12 1 1 0 0 86 2 172
2020 Materiel management 69 24 2 4 0 0 1 94 4 81
2020 Information management 63 26 6 2 1 0 2 92 2 112
2020 Information technology 78 13 3 1 0 0 4 96 1 245
2020 Evaluation 62 31 4 4 0 0 0 93 4 27
2020 Data sciences 76 18 4 0 0 0 2 96 0 133
2020 Policy 63 19 9 2 3 0 4 85 5 335
2020 Project management 58 26 11 2 2 0 2 85 4 473
2020 Other services to the public 59 25 9 5 1 0 1 85 6 362
2020 None of the above 62 20 10 2 2 0 3 85 4 635
2019 Client contact centre 61 19 14 1 2 0 3 83 3 92
2019 Federal regulators 45 33 14 4 3 0 1 78 7 274
2019 Compliance, inspection and enforcement 55 28 12 2 2 0 1 84 4 393
2019 Communications or public affairs 65 22 7 0 2 1 3 91 2 150
2019 Access to information and privacy 100 0 0 0 0 0 0 100 0 14
2019 Security 72 11 9 2 0 0 5 88 2 97
2019 Science and technology 65 21 8 2 1 0 3 89 3 1081
2019 Legal services 57 12 6 0 6 6 14 85 7 15
2019 Administration and operations 68 19 6 2 1 0 4 91 3 933
2019 Human resources 78 13 4 1 0 0 4 94 1 294
2019 Financial management 79 10 5 0 0 0 6 94 0 224
2019 Procurement 75 15 6 2 0 0 2 92 2 43
2019 Real property 65 22 8 1 1 1 2 90 2 165
2019 Materiel management 60 23 13 1 1 0 2 85 2 84
2019 Information management 75 14 2 4 1 0 4 93 5 120
2019 Information technology 71 15 7 2 0 0 5 90 2 239
2019 Internal audit 89 6 5 0 0 0 0 95 0 19
2019 Evaluation 82 11 0 3 0 0 3 97 3 26
2019 Data sciences 71 19 5 0 1 1 3 94 1 132
2019 Policy 64 22 11 1 0 1 1 88 1 311
2019 Project management 58 26 9 3 2 0 2 86 5 372
2019 Other services to the public 61 24 8 3 1 0 2 87 4 458
2019 None of the above 66 20 6 2 2 1 3 89 4 680
2018 Client contact centre 60 20 12 1 0 0 7 86 2 100
2018 Federal regulators 41 32 17 6 3 1 0 74 9 297
2018 Compliance, inspection and enforcement 50 26 16 3 2 0 3 78 6 373
2018 Communications or public affairs 60 21 10 2 2 1 4 85 5 152
2018 Access to information and privacy 59 27 9 0 0 5 0 91 0 22
2018 Security 68 21 3 2 1 0 5 94 3 114
2018 Science and technology 62 22 9 2 1 0 3 87 3 1171
2018 Library services 85 15 0 0 0 0 0 100 0 13
2018 Administration and operations 66 20 8 1 1 0 4 90 2 968
2018 Human resources 73 16 5 1 1 0 5 94 2 315
2018 Financial management 68 17 4 1 1 0 9 94 2 229
2018 Procurement 65 23 8 0 0 2 2 91 0 41
2018 Real property 55 32 10 0 2 0 1 88 2 177
2018 Materiel management 63 23 3 4 0 3 5 93 4 70
2018 Information management 61 18 5 2 2 0 10 89 5 125
2018 Information technology 72 14 8 0 1 0 4 90 1 257
2018 Internal audit 76 11 9 0 0 3 0 90 0 29
2018 Evaluation 61 27 6 0 0 0 6 93 0 35
2018 Data sciences 68 23 4 2 0 0 3 94 2 135
2018 Policy 60 23 11 2 1 0 3 86 3 274
2018 Project management 54 24 11 5 2 0 4 81 7 401
2018 Other services to the public 54 29 8 3 1 1 4 88 4 628
2018 None of the above 58 25 7 2 2 1 4 88 4 748
2017 Client contact centre 69 17 7 1 2 0 4 89 3 75
2017 Federal regulators 48 27 15 4 3 1 3 78 7 249
2017 Compliance, inspection and enforcement 55 29 10 3 1 0 3 86 4 359
2017 Communications or public affairs 68 19 8 3 0 0 2 88 3 146
2017 Access to information and privacy 85 10 5 0 0 0 0 95 0 20
2017 Security 78 17 2 2 0 0 1 96 2 72
2017 Science and technology 68 20 6 2 1 0 3 91 3 1120
2017 Library services 77 14 0 0 0 0 9 100 0 12
2017 Legal services 62 0 14 0 0 0 24 82 0 13
2017 Administration and operations 68 16 7 2 1 0 8 91 2 814
2017 Human resources 69 13 9 1 1 0 5 88 2 249
2017 Financial management 74 15 2 1 0 0 7 96 2 214
2017 Procurement 39 17 38 2 2 0 2 57 4 37
2017 Real property 63 20 11 4 1 0 2 84 5 140
2017 Materiel management 65 19 6 3 0 0 7 90 3 57
2017 Information management 67 16 4 0 1 1 10 94 1 103
2017 Information technology 73 14 3 2 1 0 7 93 3 212
2017 Internal audit 87 0 0 0 0 0 13 100 0 15
2017 Evaluation 70 21 4 5 0 0 0 91 5 24
2017 Data sciences 68 17 5 2 3 0 5 90 5 108
2017 Policy 68 22 6 1 0 1 3 93 1 238
2017 Project management 56 26 10 3 1 0 4 85 4 324
2017 Other services to the public 53 33 6 2 0 0 6 91 2 332
2017 None of the above 60 25 6 1 1 1 6 92 2 627

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 7 11 1 3 0 0 85 4 77
2020 Federal regulators 69 17 8 3 3 0 1 87 5 315
2020 Compliance, inspection and enforcement 75 16 5 2 2 0 0 91 4 445
2020 Communications or public affairs 66 20 6 2 5 0 1 87 7 149
2020 Access to information and privacy 67 16 7 0 5 0 5 87 6 18
2020 Security 65 13 10 10 0 0 2 80 10 85
2020 Science and technology 65 15 7 7 5 0 1 81 11 1096
2020 Library services 78 13 4 4 0 0 0 91 4 15
2020 Administration and operations 71 13 7 4 4 0 1 85 8 1053
2020 Human resources 72 14 5 3 4 1 2 88 7 356
2020 Financial management 77 12 6 5 1 0 0 89 6 248
2020 Procurement 65 19 5 5 5 0 1 85 10 64
2020 Real property 70 13 10 5 2 0 1 83 7 170
2020 Materiel management 71 13 7 1 8 0 0 84 9 83
2020 Information management 61 14 15 4 5 0 1 76 9 112
2020 Information technology 69 19 5 2 2 1 2 91 4 245
2020 Internal audit 85 7 7 0 0 0 0 93 0 13
2020 Evaluation 57 15 28 0 0 0 0 72 0 27
2020 Data sciences 59 17 6 5 9 0 5 80 14 134
2020 Policy 68 15 7 3 5 0 1 85 8 336
2020 Project management 66 16 7 5 5 0 1 83 10 473
2020 Other services to the public 67 18 7 2 4 0 2 87 5 363
2020 None of the above 70 14 7 3 4 0 2 85 7 634
2019 Client contact centre 66 12 7 9 5 0 2 79 14 92
2019 Federal regulators 73 17 5 2 1 0 0 91 3 277
2019 Compliance, inspection and enforcement 73 17 4 4 2 0 1 91 5 395
2019 Communications or public affairs 72 12 4 3 3 1 5 89 6 151
2019 Access to information and privacy 93 7 0 0 0 0 0 100 0 14
2019 Security 64 12 7 8 6 0 3 78 15 99
2019 Science and technology 66 16 6 4 6 0 1 83 11 1081
2019 Legal services 68 0 6 6 13 0 7 73 20 15
2019 Administration and operations 65 15 8 4 6 0 2 82 10 939
2019 Human resources 76 14 4 2 3 0 1 91 5 295
2019 Financial management 72 15 3 2 4 0 4 90 7 225
2019 Procurement 75 16 4 3 0 0 2 93 3 43
2019 Real property 69 16 7 2 3 1 3 88 5 165
2019 Materiel management 73 13 3 4 7 0 1 86 11 83
2019 Information management 67 15 9 2 3 1 2 85 6 120
2019 Information technology 71 17 6 2 2 0 4 90 4 241
2019 Internal audit 83 12 5 0 0 0 0 95 0 19
2019 Evaluation 62 17 10 8 0 0 3 81 8 26
2019 Data sciences 62 20 6 6 7 0 1 82 12 131
2019 Policy 70 13 7 3 5 1 2 85 8 312
2019 Project management 70 13 5 5 5 0 2 85 10 370
2019 Other services to the public 68 15 7 4 6 0 1 84 10 464
2019 None of the above 67 17 8 3 4 0 2 85 7 685
2018 Client contact centre 58 19 7 4 8 0 4 80 12 101
2018 Federal regulators 69 19 6 3 2 0 1 89 6 296
2018 Compliance, inspection and enforcement 70 17 5 2 2 2 2 90 4 373
2018 Communications or public affairs 65 11 10 6 4 1 3 79 11 152
2018 Access to information and privacy 69 17 4 4 0 5 0 91 5 23
2018 Security 55 23 6 5 9 0 2 80 14 115
2018 Science and technology 67 13 7 5 6 1 2 81 12 1180
2018 Library services 79 15 6 0 0 0 0 94 0 13
2018 Administration and operations 65 13 9 5 5 0 2 80 11 971
2018 Human resources 75 11 5 3 4 0 3 88 7 317
2018 Financial management 66 16 7 3 3 0 6 86 7 229
2018 Procurement 72 7 9 2 6 2 2 82 8 42
2018 Real property 64 14 11 2 6 1 2 80 8 177
2018 Materiel management 75 7 7 2 7 0 1 84 10 70
2018 Information management 52 15 10 8 11 0 4 70 20 126
2018 Information technology 74 14 4 4 3 0 1 89 7 257
2018 Internal audit 76 18 6 0 0 0 0 94 0 29
2018 Evaluation 62 12 3 9 11 0 4 77 21 35
2018 Data sciences 62 16 5 8 7 1 2 80 16 136
2018 Policy 69 13 8 3 5 0 2 84 8 275
2018 Project management 66 16 6 5 4 0 4 86 9 400
2018 Other services to the public 56 20 7 6 6 1 3 80 13 627
2018 None of the above 58 20 9 4 6 1 3 81 10 747
2017 Client contact centre 65 18 8 2 1 0 5 88 3 74
2017 Federal regulators 58 23 8 7 2 0 2 83 10 249
2017 Compliance, inspection and enforcement 74 17 5 2 1 0 1 92 3 363
2017 Communications or public affairs 69 11 7 6 5 0 2 81 11 149
2017 Access to information and privacy 78 17 0 5 0 0 0 95 5 20
2017 Security 61 25 3 10 1 0 1 86 10 72
2017 Science and technology 63 17 7 6 4 0 2 82 11 1134
2017 Library services 49 7 28 0 0 0 16 67 0 12
2017 Legal services 23 32 22 15 0 0 8 59 16 13
2017 Administration and operations 59 16 11 5 6 1 3 78 11 820
2017 Human resources 69 17 6 2 2 0 4 90 4 249
2017 Financial management 70 14 6 3 2 0 5 88 5 214
2017 Procurement 49 6 36 4 2 0 4 57 6 37
2017 Real property 62 17 9 4 8 0 1 79 12 139
2017 Materiel management 62 25 7 5 1 0 0 87 6 60
2017 Information management 55 22 9 3 6 1 4 81 10 105
2017 Information technology 62 22 6 5 2 0 3 87 7 213
2017 Internal audit 80 7 0 0 7 0 7 93 7 15
2017 Evaluation 46 17 12 18 7 0 0 63 25 24
2017 Data sciences 58 23 8 4 3 1 3 84 8 108
2017 Policy 67 15 7 4 3 1 2 85 8 238
2017 Project management 66 11 9 6 4 0 3 79 11 326
2017 Other services to the public 59 19 7 4 4 0 6 83 9 335
2017 None of the above 57 20 8 6 6 0 3 79 12 629

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 41 15 1 1 0 0 84 2 77
2020 Federal regulators 46 33 12 5 2 0 1 80 8 315
2020 Compliance, inspection and enforcement 48 29 16 5 2 0 0 77 7 442
2020 Communications or public affairs 44 32 17 6 1 0 1 76 7 150
2020 Access to information and privacy 45 16 23 5 5 5 0 65 11 18
2020 Security 45 29 11 4 10 0 1 75 14 85
2020 Science and technology 45 33 14 5 2 0 0 79 7 1095
2020 Library services 61 26 4 9 0 0 0 87 9 15
2020 Administration and operations 46 32 13 6 2 0 1 79 8 1053
2020 Human resources 47 29 17 5 1 0 1 77 7 356
2020 Financial management 44 36 13 5 1 0 1 80 6 250
2020 Procurement 41 39 15 4 1 0 0 80 5 64
2020 Real property 46 32 14 7 0 0 0 78 8 170
2020 Materiel management 66 20 9 1 4 0 0 86 5 83
2020 Information management 52 24 18 3 2 0 1 77 6 112
2020 Information technology 43 28 15 9 3 0 2 72 12 245
2020 Evaluation 33 30 26 11 0 0 0 63 11 27
2020 Data sciences 37 30 18 10 2 1 2 69 12 134
2020 Policy 39 33 19 4 3 0 1 73 8 337
2020 Project management 42 34 16 5 2 0 0 76 7 473
2020 Other services to the public 44 32 15 6 3 0 0 76 9 360
2020 None of the above 46 29 14 7 4 0 0 75 11 636
2019 Client contact centre 57 25 16 2 0 0 1 82 2 92
2019 Federal regulators 50 32 11 5 2 0 0 82 7 274
2019 Compliance, inspection and enforcement 52 31 11 4 2 0 0 83 6 393
2019 Communications or public affairs 55 27 10 4 1 1 3 85 5 149
2019 Access to information and privacy 49 38 14 0 0 0 0 86 0 14
2019 Security 58 26 8 5 3 0 0 84 8 97
2019 Science and technology 54 30 12 2 1 0 0 84 3 1083
2019 Legal services 43 31 6 0 6 0 14 86 7 15
2019 Administration and operations 54 28 12 4 2 0 1 83 5 935
2019 Human resources 56 26 12 3 1 0 1 83 5 295
2019 Financial management 51 31 13 3 2 0 1 82 5 225
2019 Procurement 52 26 12 6 2 0 2 79 8 42
2019 Real property 62 23 12 2 0 0 1 86 2 164
2019 Materiel management 52 33 10 4 0 0 1 87 4 84
2019 Information management 55 26 13 3 2 0 2 82 5 120
2019 Information technology 50 25 10 8 4 0 2 77 13 241
2019 Internal audit 60 19 21 0 0 0 0 79 0 18
2019 Evaluation 71 21 4 3 0 0 0 92 3 26
2019 Data sciences 42 35 14 6 2 0 1 78 8 131
2019 Policy 51 27 15 4 2 0 1 79 6 311
2019 Project management 49 30 14 4 2 0 1 80 6 368
2019 Other services to the public 48 31 13 4 3 0 1 80 6 463
2019 None of the above 56 26 11 3 2 0 1 83 5 683
2018 Client contact centre 39 32 19 2 3 0 5 75 5 101
2018 Federal regulators 44 37 12 5 2 0 0 82 7 296
2018 Compliance, inspection and enforcement 47 31 16 2 2 0 1 80 4 373
2018 Communications or public affairs 41 33 15 7 2 0 2 76 9 152
2018 Access to information and privacy 45 22 23 5 0 5 0 72 5 22
2018 Security 59 27 8 2 2 0 2 88 4 114
2018 Science and technology 46 32 14 4 2 0 1 80 6 1175
2018 Library services 60 30 0 10 0 0 0 90 10 13
2018 Administration and operations 50 29 15 4 2 0 1 79 6 968
2018 Human resources 54 25 12 5 1 0 2 81 6 316
2018 Financial management 50 27 17 3 1 0 2 79 4 229
2018 Procurement 59 18 15 4 4 0 0 76 9 42
2018 Real property 49 28 18 3 1 0 0 78 4 177
2018 Materiel management 53 26 16 2 0 0 2 81 2 70
2018 Information management 43 32 12 4 5 1 2 78 9 125
2018 Information technology 49 26 12 7 4 0 1 76 12 256
2018 Internal audit 62 22 9 7 0 0 0 84 7 29
2018 Evaluation 26 47 22 5 0 0 0 73 5 35
2018 Data sciences 40 32 19 7 1 0 0 72 8 137
2018 Policy 51 27 15 4 2 0 1 78 6 273
2018 Project management 44 32 15 5 2 0 2 77 8 398
2018 Other services to the public 41 35 15 4 2 0 2 78 7 626
2018 None of the above 49 32 12 4 2 1 1 82 5 748
2017 Client contact centre 49 34 12 1 1 2 1 85 2 75
2017 Federal regulators 47 36 10 2 2 0 2 85 5 250
2017 Compliance, inspection and enforcement 46 32 16 3 1 0 2 80 4 363
2017 Communications or public affairs 47 31 12 7 3 0 0 78 10 146
2017 Access to information and privacy 76 19 0 5 0 0 0 95 5 20
2017 Security 42 32 21 2 1 0 1 74 4 71
2017 Science and technology 48 34 13 4 1 0 1 82 5 1132
2017 Library services 30 28 26 7 0 0 9 63 8 12
2017 Legal services 48 22 15 0 7 0 8 76 8 13
2017 Administration and operations 51 29 13 4 2 0 2 81 5 817
2017 Human resources 50 31 12 2 3 0 3 83 4 249
2017 Financial management 52 27 13 4 1 0 2 81 6 215
2017 Procurement 39 25 36 0 0 0 0 64 0 37
2017 Real property 51 30 15 2 1 0 1 82 3 140
2017 Materiel management 57 29 7 6 1 0 0 86 7 59
2017 Information management 50 29 9 4 2 1 5 84 6 103
2017 Information technology 49 25 14 4 6 0 2 75 10 214
2017 Internal audit 47 34 7 7 0 0 7 86 7 15
2017 Evaluation 38 44 14 3 0 0 0 83 3 24
2017 Data sciences 58 23 14 4 1 0 0 82 5 108
2017 Policy 54 29 8 4 2 0 2 85 7 238
2017 Project management 47 31 14 4 2 0 2 80 5 327
2017 Other services to the public 39 37 18 4 2 0 0 76 6 336
2017 None of the above 48 30 13 4 2 2 1 80 6 628

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 40 31 0 1 0 1 68 1 75
2020 Federal regulators 24 45 20 7 3 0 0 70 10 314
2020 Compliance, inspection and enforcement 20 38 31 7 4 0 0 58 11 446
2020 Communications or public affairs 37 40 13 7 3 0 0 77 10 150
2020 Access to information and privacy 40 33 16 11 0 0 0 73 11 18
2020 Security 22 34 31 10 3 0 0 56 13 85
2020 Science and technology 21 45 25 7 2 0 0 66 9 1094
2020 Library services 40 43 17 0 0 0 0 83 0 15
2020 Administration and operations 33 39 21 6 1 0 0 72 7 1055
2020 Human resources 32 42 20 3 2 0 0 75 5 353
2020 Financial management 36 41 14 7 2 0 0 78 8 250
2020 Procurement 30 48 17 5 0 0 0 78 5 64
2020 Real property 28 48 16 7 1 0 0 75 8 172
2020 Materiel management 28 51 16 3 2 0 0 80 5 83
2020 Information management 29 43 14 11 2 0 0 72 13 112
2020 Information technology 30 40 19 7 3 0 0 71 10 244
2020 Internal audit 34 59 7 0 0 0 0 93 0 13
2020 Evaluation 34 34 32 0 0 0 0 68 0 26
2020 Data sciences 29 44 18 7 1 0 0 73 8 134
2020 Policy 26 46 21 5 3 0 0 72 8 335
2020 Project management 24 42 24 7 2 0 0 66 10 476
2020 Other services to the public 22 43 19 9 7 0 0 65 16 363
2020 None of the above 24 40 24 6 4 0 2 66 10 634

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 35 37 10 2 0 1 50 12 77
2020 Federal regulators 12 28 35 18 6 0 0 40 25 314
2020 Compliance, inspection and enforcement 9 31 38 14 7 0 0 41 21 446
2020 Communications or public affairs 11 40 33 10 6 0 0 51 16 150
2020 Access to information and privacy 16 40 27 17 0 0 0 56 17 18
2020 Security 11 41 24 17 7 0 0 52 24 85
2020 Science and technology 8 36 39 13 4 0 0 44 17 1096
2020 Library services 17 31 39 4 9 0 0 48 13 15
2020 Administration and operations 14 34 36 13 3 0 0 48 16 1055
2020 Human resources 13 42 32 11 3 0 0 55 14 356
2020 Financial management 12 28 42 12 6 0 0 40 18 250
2020 Procurement 14 38 42 4 2 0 0 52 6 64
2020 Real property 21 33 33 11 1 0 0 54 13 172
2020 Materiel management 32 30 27 7 4 0 0 62 12 83
2020 Information management 13 41 34 6 6 0 0 54 12 112
2020 Information technology 16 36 32 11 5 0 0 51 16 242
2020 Internal audit 18 36 46 0 0 0 0 54 0 13
2020 Evaluation 11 48 28 13 0 0 0 59 13 27
2020 Data sciences 15 39 33 11 2 0 0 54 12 134
2020 Policy 13 29 36 16 6 0 0 42 22 338
2020 Project management 11 37 36 12 5 0 0 48 16 475
2020 Other services to the public 11 29 37 17 6 0 0 40 23 362
2020 None of the above 11 31 36 13 7 1 0 43 21 633
2019 Client contact centre 13 34 41 9 3 0 0 47 12 92
2019 Federal regulators 8 31 36 19 6 0 0 39 25 278
2019 Compliance, inspection and enforcement 13 36 33 14 4 0 0 49 18 395
2019 Communications or public affairs 10 28 42 14 6 0 0 38 21 151
2019 Access to information and privacy 15 35 28 21 0 0 0 50 21 14
2019 Security 26 29 23 17 4 0 0 55 22 99
2019 Science and technology 12 36 33 14 4 0 0 48 18 1090
2019 Legal services 21 41 19 6 13 0 0 62 19 15
2019 Administration and operations 15 38 31 11 5 0 0 53 16 937
2019 Human resources 18 34 34 10 4 0 0 52 14 296
2019 Financial management 16 40 34 8 3 0 0 55 11 226
2019 Procurement 19 36 29 10 6 0 0 55 15 43
2019 Real property 21 41 29 8 0 0 0 62 8 166
2019 Materiel management 27 33 31 7 2 0 0 59 9 84
2019 Information management 23 36 29 10 1 0 0 59 12 121
2019 Information technology 17 33 33 11 6 0 0 50 17 242
2019 Internal audit 16 44 25 10 5 0 0 60 15 19
2019 Evaluation 18 48 30 0 3 0 0 66 3 26
2019 Data sciences 18 38 31 11 2 0 0 55 13 132
2019 Policy 13 38 34 12 3 0 0 51 15 313
2019 Project management 11 34 37 14 5 0 0 45 18 372
2019 Other services to the public 12 38 28 14 7 0 0 51 21 464
2019 None of the above 19 34 33 11 4 0 0 53 15 687
2018 Client contact centre 12 27 40 18 3 0 0 39 21 101
2018 Federal regulators 7 29 37 19 7 0 0 37 26 296
2018 Compliance, inspection and enforcement 7 28 40 17 7 1 0 36 24 377
2018 Communications or public affairs 9 36 30 17 8 0 0 45 25 150
2018 Access to information and privacy 13 52 26 4 0 5 0 68 5 23
2018 Security 20 36 31 10 3 0 0 56 13 115
2018 Science and technology 10 34 38 14 4 0 0 44 18 1184
2018 Administration and operations 15 31 36 13 4 0 0 46 18 974
2018 Human resources 11 34 39 12 4 0 0 46 15 318
2018 Financial management 15 34 33 11 5 2 0 50 16 231
2018 Procurement 10 44 32 8 6 0 0 54 14 42
2018 Real property 16 36 33 12 3 0 0 52 15 178
2018 Materiel management 19 41 27 9 4 0 0 59 14 70
2018 Information management 13 34 35 12 6 0 0 47 18 127
2018 Information technology 12 34 34 15 4 0 0 46 19 256
2018 Internal audit 17 32 28 17 7 0 0 49 23 29
2018 Evaluation 12 43 34 10 0 0 0 56 10 35
2018 Data sciences 16 39 29 10 6 0 0 55 17 137
2018 Policy 12 30 39 13 5 0 0 42 18 276
2018 Project management 9 32 38 15 6 0 0 41 21 399
2018 Other services to the public 11 33 37 14 5 0 1 44 19 626
2018 None of the above 14 35 34 13 4 1 0 49 17 752
2017 Client contact centre 19 32 34 5 10 0 0 51 15 76
2017 Federal regulators 6 27 46 15 5 0 1 33 20 250
2017 Compliance, inspection and enforcement 8 26 37 19 10 0 0 34 28 364
2017 Communications or public affairs 9 30 34 19 8 0 0 39 27 150
2017 Access to information and privacy 19 56 24 0 0 0 0 76 0 20
2017 Security 37 25 27 9 2 0 1 62 11 72
2017 Science and technology 10 34 39 11 5 0 0 44 17 1135
2017 Library services 16 14 70 0 0 0 0 30 0 12
2017 Legal services 0 8 39 36 16 0 0 8 52 13
2017 Administration and operations 14 27 37 15 5 0 0 42 21 820
2017 Human resources 17 26 37 15 4 0 0 44 19 249
2017 Financial management 16 33 34 10 6 0 0 49 17 215
2017 Procurement 4 13 35 40 7 0 0 17 47 37
2017 Real property 9 40 30 14 6 1 0 50 20 140
2017 Materiel management 29 28 26 10 8 0 0 57 17 60
2017 Information management 11 36 39 7 5 1 0 48 13 105
2017 Information technology 11 27 37 13 11 0 0 39 24 214
2017 Internal audit 7 40 40 7 7 0 0 47 13 15
2017 Evaluation 7 35 36 21 0 0 0 42 21 24
2017 Data sciences 19 37 29 9 5 0 0 56 15 108
2017 Policy 6 34 41 15 3 1 0 41 18 238
2017 Project management 7 31 42 13 7 0 0 38 20 327
2017 Other services to the public 11 30 35 16 7 0 0 41 24 336
2017 None of the above 16 24 38 14 8 0 0 40 22 631

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 2 13 52 20 12 0 1 32 15 77
2020 Federal regulators 15 24 36 16 8 0 0 24 40 315
2020 Compliance, inspection and enforcement 9 21 38 24 8 0 0 32 30 445
2020 Communications or public affairs 8 22 43 18 9 0 0 27 30 150
2020 Access to information and privacy 11 5 44 16 24 0 0 40 16 18
2020 Security 5 26 40 17 13 0 0 29 31 84
2020 Science and technology 8 21 43 21 6 0 0 27 30 1098
2020 Library services 5 19 37 19 21 0 0 39 23 14
2020 Administration and operations 10 17 41 21 10 0 0 31 28 1053
2020 Human resources 8 23 41 21 7 0 0 28 31 355
2020 Financial management 8 24 43 18 7 0 0 25 32 250
2020 Procurement 4 16 28 38 11 2 0 51 20 63
2020 Real property 6 15 41 25 12 0 0 38 21 171
2020 Materiel management 7 12 27 33 21 0 0 54 19 81
2020 Information management 5 15 38 34 8 0 0 42 20 112
2020 Information technology 10 20 33 27 10 0 0 37 30 243
2020 Internal audit 0 15 37 32 17 0 0 49 15 13
2020 Evaluation 9 11 46 16 18 0 0 34 20 26
2020 Data sciences 7 23 31 27 12 0 0 39 30 134
2020 Policy 13 22 34 23 8 0 0 31 34 338
2020 Project management 9 20 41 22 7 0 0 30 29 474
2020 Other services to the public 12 20 39 19 10 0 0 30 32 359
2020 None of the above 10 21 37 22 9 0 0 32 31 631
2019 Client contact centre 3 14 38 32 11 0 1 44 17 90
2019 Federal regulators 10 25 44 15 6 0 0 21 35 276
2019 Compliance, inspection and enforcement 8 18 36 26 12 0 0 38 25 395
2019 Communications or public affairs 12 25 36 21 6 0 0 27 37 151
2019 Access to information and privacy 14 35 35 0 15 0 0 15 49 14
2019 Security 4 13 31 22 30 0 0 52 17 99
2019 Science and technology 7 18 40 24 11 0 0 35 26 1082
2019 Legal services 19 7 32 26 16 0 0 42 26 15
2019 Administration and operations 10 17 39 22 11 0 0 33 27 930
2019 Human resources 10 19 38 26 8 0 0 34 28 295
2019 Financial management 5 16 49 20 9 0 0 29 21 226
2019 Procurement 8 6 43 30 10 4 0 42 14 43
2019 Real property 7 18 33 25 17 0 0 42 25 165
2019 Materiel management 6 14 32 24 24 0 0 48 20 83
2019 Information management 8 17 42 24 9 0 0 32 25 119
2019 Information technology 14 14 37 24 12 0 0 36 28 240
2019 Internal audit 10 21 38 32 0 0 0 32 31 19
2019 Evaluation 3 11 36 38 12 0 0 49 14 26
2019 Data sciences 8 15 39 21 18 0 0 39 23 131
2019 Policy 7 21 37 26 8 1 0 35 28 312
2019 Project management 11 17 44 20 8 0 0 28 28 371
2019 Other services to the public 9 18 36 25 12 0 0 37 27 462
2019 None of the above 9 16 36 26 14 0 0 40 25 683
2018 Client contact centre 7 15 40 22 16 0 1 38 22 100
2018 Federal regulators 14 23 39 17 7 0 0 25 36 296
2018 Compliance, inspection and enforcement 11 18 40 20 10 0 0 30 29 372
2018 Communications or public affairs 12 24 35 20 9 0 0 29 36 151
2018 Access to information and privacy 9 13 31 34 9 5 0 45 23 23
2018 Security 7 13 31 27 21 0 0 48 21 114
2018 Science and technology 6 17 39 28 10 0 0 38 23 1176
2018 Library services 10 0 34 50 6 0 0 56 10 13
2018 Administration and operations 11 19 36 24 10 0 0 34 30 966
2018 Human resources 8 22 38 23 9 0 0 33 29 315
2018 Financial management 7 17 43 21 12 0 0 33 24 226
2018 Procurement 6 23 41 20 10 0 0 30 29 42
2018 Real property 7 16 36 26 14 0 0 40 24 176
2018 Materiel management 2 17 29 28 22 0 2 50 20 70
2018 Information management 7 19 38 24 12 0 0 36 26 128
2018 Information technology 8 22 36 25 9 0 0 34 30 255
2018 Internal audit 13 13 51 19 4 0 0 22 27 29
2018 Evaluation 2 14 49 30 5 0 0 36 16 35
2018 Data sciences 9 13 36 27 15 0 0 42 22 136
2018 Policy 10 16 41 27 6 0 0 33 26 273
2018 Project management 10 18 44 18 9 0 1 27 28 396
2018 Other services to the public 8 15 39 25 12 1 0 37 24 623
2018 None of the above 9 13 38 26 13 1 1 39 23 743
2017 Client contact centre 6 15 39 23 15 0 2 39 22 76
2017 Federal regulators 9 21 45 20 5 1 0 25 30 249
2017 Compliance, inspection and enforcement 8 24 44 16 8 0 0 24 32 363
2017 Communications or public affairs 9 19 45 16 11 0 0 27 27 149
2017 Access to information and privacy 0 5 41 39 15 0 0 54 5 20
2017 Security 3 12 35 25 24 0 1 50 15 71
2017 Science and technology 6 14 42 27 12 0 0 39 19 1132
2017 Library services 19 0 35 37 9 0 0 45 19 12
2017 Legal services 8 53 23 16 0 0 0 16 61 13
2017 Administration and operations 7 20 42 23 9 0 0 32 27 812
2017 Human resources 8 21 36 23 12 0 1 34 29 249
2017 Financial management 7 19 39 26 9 0 0 35 26 215
2017 Procurement 16 46 19 12 7 0 0 19 62 37
2017 Real property 8 16 39 26 12 1 0 38 23 140
2017 Materiel management 8 15 35 11 31 0 0 42 23 60
2017 Information management 7 13 40 25 14 1 0 39 20 104
2017 Information technology 10 21 38 19 11 1 0 30 32 214
2017 Internal audit 7 27 33 20 14 0 0 34 33 15
2017 Evaluation 18 3 40 28 11 0 0 39 21 24
2017 Data sciences 7 14 28 34 17 0 1 51 21 108
2017 Policy 9 16 44 22 9 0 0 31 25 238
2017 Project management 7 18 42 24 9 0 0 33 25 327
2017 Other services to the public 7 17 44 16 14 0 2 30 25 335
2017 None of the above 6 19 37 22 14 0 1 37 25 625

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 45 11 7 0 0 1 81 7 76
2020 Federal regulators 46 41 6 4 2 0 0 88 6 313
2020 Compliance, inspection and enforcement 34 44 10 8 3 1 0 78 11 445
2020 Communications or public affairs 43 37 12 2 3 3 0 83 4 150
2020 Access to information and privacy 57 27 11 5 0 0 0 84 5 18
2020 Security 29 27 17 17 6 1 2 59 24 85
2020 Science and technology 38 44 10 5 2 1 0 83 7 1094
2020 Library services 39 39 0 21 0 0 0 79 21 15
2020 Administration and operations 44 37 12 4 2 1 0 82 7 1053
2020 Human resources 58 33 3 3 2 1 0 92 5 355
2020 Financial management 41 43 8 5 2 1 0 85 7 248
2020 Procurement 38 35 17 7 2 0 0 73 10 64
2020 Real property 52 36 6 2 2 3 0 90 4 170
2020 Materiel management 38 41 15 2 2 2 0 81 4 83
2020 Information management 41 36 13 9 0 2 0 78 9 112
2020 Information technology 36 44 15 3 1 1 0 81 5 244
2020 Internal audit 63 30 0 0 0 7 0 100 0 13
2020 Evaluation 44 48 9 0 0 0 0 91 0 27
2020 Data sciences 43 34 12 6 4 1 0 78 10 134
2020 Policy 45 40 8 4 3 1 0 86 6 337
2020 Project management 42 42 11 2 0 2 0 86 3 474
2020 Other services to the public 20 37 17 11 11 2 1 59 23 363
2020 None of the above 21 35 22 13 6 3 0 57 19 636
2019 Client contact centre 24 30 25 11 5 5 0 57 17 92
2019 Federal regulators 35 46 8 7 5 0 0 81 11 277
2019 Compliance, inspection and enforcement 30 43 13 10 2 3 0 75 12 398
2019 Communications or public affairs 27 45 13 7 5 3 0 74 12 150
2019 Access to information and privacy 35 51 8 7 0 0 0 86 7 14
2019 Security 26 32 16 15 9 3 0 59 24 99
2019 Science and technology 30 45 15 6 2 2 0 76 8 1089
2019 Legal services 42 29 14 8 0 7 0 77 8 15
2019 Administration and operations 36 39 12 8 3 2 0 77 11 937
2019 Human resources 42 41 10 4 2 1 0 84 6 295
2019 Financial management 36 47 10 4 1 1 0 84 6 224
2019 Procurement 30 31 31 4 2 2 0 62 6 43
2019 Real property 38 44 11 3 1 1 1 83 5 166
2019 Materiel management 38 36 19 6 1 1 0 74 7 84
2019 Information management 42 37 10 8 4 0 0 79 12 121
2019 Information technology 34 42 15 6 2 2 0 77 8 242
2019 Internal audit 62 32 5 0 0 0 0 95 0 19
2019 Evaluation 49 33 10 5 0 3 0 85 5 26
2019 Data sciences 28 45 20 4 0 2 1 75 4 132
2019 Policy 35 40 12 5 2 5 0 79 8 313
2019 Project management 29 46 15 6 3 1 0 76 9 371
2019 Other services to the public 20 36 20 12 8 3 0 58 21 461
2019 None of the above 25 35 19 10 8 2 0 62 18 688
2018 Client contact centre 13 47 22 10 1 6 1 65 12 101
2018 Federal regulators 36 43 12 6 2 1 0 79 9 294
2018 Compliance, inspection and enforcement 26 40 16 11 5 2 0 67 16 374
2018 Communications or public affairs 30 37 16 11 3 2 0 69 14 149
2018 Access to information and privacy 43 44 4 0 0 9 0 95 0 23
2018 Security 14 36 23 14 8 5 0 53 23 115
2018 Science and technology 27 45 16 7 3 2 0 74 10 1181
2018 Library services 61 39 0 0 0 0 0 100 0 13
2018 Administration and operations 36 38 13 7 4 2 0 76 11 971
2018 Human resources 45 40 7 6 1 1 0 86 7 314
2018 Financial management 38 42 13 4 0 3 0 82 4 230
2018 Procurement 37 37 17 4 0 5 0 78 4 42
2018 Real property 38 37 16 5 2 1 0 76 8 176
2018 Materiel management 39 30 19 7 1 3 1 72 8 70
2018 Information management 37 46 7 7 0 3 0 86 8 127
2018 Information technology 29 47 13 7 3 2 0 78 9 258
2018 Internal audit 29 61 10 0 0 0 0 90 0 28
2018 Evaluation 45 33 14 6 0 2 0 79 6 35
2018 Data sciences 28 48 11 8 2 4 0 79 10 137
2018 Policy 41 43 9 4 2 1 0 85 6 272
2018 Project management 30 50 9 8 2 1 0 82 10 398
2018 Other services to the public 14 36 19 18 11 2 0 51 29 625
2018 None of the above 17 36 23 11 7 5 0 56 20 750
2017 Client contact centre 11 46 23 10 2 6 1 62 13 75
2017 Federal regulators 27 42 12 11 7 1 0 69 18 249
2017 Compliance, inspection and enforcement 19 40 20 8 11 2 0 60 20 364
2017 Communications or public affairs 21 43 16 10 2 6 1 69 14 150
2017 Access to information and privacy 24 76 0 0 0 0 0 100 0 20
2017 Security 13 51 8 18 4 5 0 67 24 71
2017 Science and technology 20 46 17 9 4 4 0 68 14 1134
2017 Library services 35 23 7 26 0 9 0 64 29 12
2017 Legal services 8 60 10 15 0 7 0 74 16 13
2017 Administration and operations 28 41 14 10 3 3 0 71 14 820
2017 Human resources 35 42 12 6 1 4 0 81 7 248
2017 Financial management 31 44 14 6 2 2 1 77 8 215
2017 Procurement 16 28 44 13 0 0 0 43 13 37
2017 Real property 35 32 13 12 4 3 1 70 17 140
2017 Materiel management 21 37 21 17 3 2 0 59 20 59
2017 Information management 25 52 10 5 6 3 0 79 11 103
2017 Information technology 23 38 20 10 5 4 0 64 16 214
2017 Internal audit 46 20 13 7 0 14 0 77 8 15
2017 Evaluation 27 32 12 7 18 4 0 62 26 24
2017 Data sciences 24 37 20 9 3 6 0 65 13 108
2017 Policy 25 49 13 9 1 2 0 76 11 238
2017 Project management 25 45 14 8 1 7 0 76 10 328
2017 Other services to the public 14 34 20 19 10 4 0 50 29 335
2017 None of the above 14 32 26 10 12 4 0 49 24 631

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 40 18 10 0 1 1 71 10 77
2020 Federal regulators 37 36 10 12 4 1 0 74 16 315
2020 Compliance, inspection and enforcement 27 35 17 11 10 1 0 62 21 445
2020 Communications or public affairs 40 38 12 3 4 2 0 80 8 148
2020 Access to information and privacy 51 23 11 5 0 11 0 82 6 18
2020 Security 34 24 22 13 6 1 0 58 20 85
2020 Science and technology 32 35 16 10 5 3 0 68 16 1089
2020 Library services 36 26 9 21 0 9 0 67 23 15
2020 Administration and operations 39 32 17 8 3 1 0 72 11 1051
2020 Human resources 54 30 6 5 3 1 0 85 9 355
2020 Financial management 40 37 11 7 4 1 0 78 11 249
2020 Procurement 35 24 14 13 4 10 0 66 18 64
2020 Real property 43 35 11 7 3 1 0 79 10 170
2020 Materiel management 37 32 20 4 5 2 0 70 10 82
2020 Information management 39 32 13 13 1 3 0 73 14 112
2020 Information technology 32 38 14 10 2 3 0 73 12 243
2020 Internal audit 63 30 0 7 0 0 0 93 7 13
2020 Evaluation 39 44 12 0 5 0 0 83 5 27
2020 Data sciences 31 38 11 13 4 3 0 71 17 134
2020 Policy 37 38 11 8 4 2 0 77 12 334
2020 Project management 38 41 13 5 2 1 0 80 7 476
2020 Other services to the public 16 24 19 18 20 2 1 42 39 361
2020 None of the above 20 29 17 17 12 4 1 52 30 632

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 27 8 8 3 2 1 80 11 77
2020 Federal regulators 43 35 8 9 6 1 0 78 14 313
2020 Compliance, inspection and enforcement 35 30 13 11 10 0 0 65 21 445
2020 Communications or public affairs 44 26 12 8 8 2 0 71 17 149
2020 Access to information and privacy 70 17 7 6 0 0 0 87 6 17
2020 Security 38 21 18 18 4 0 0 60 22 85
2020 Science and technology 34 34 10 15 6 1 0 68 21 1094
2020 Library services 31 17 17 26 9 0 0 48 35 15
2020 Administration and operations 43 28 11 10 7 1 0 72 17 1051
2020 Human resources 55 24 6 7 7 2 0 80 14 355
2020 Financial management 44 28 11 10 6 1 0 73 16 248
2020 Procurement 39 33 7 19 0 2 0 74 20 64
2020 Real property 45 26 13 12 3 0 0 71 16 170
2020 Materiel management 36 39 5 12 7 0 0 76 19 83
2020 Information management 42 30 14 9 5 2 0 73 14 112
2020 Information technology 42 27 16 7 6 1 1 71 13 244
2020 Internal audit 61 17 15 7 0 0 0 78 7 13
2020 Evaluation 44 28 4 11 13 0 0 73 24 27
2020 Data sciences 31 31 9 18 8 2 0 63 27 134
2020 Policy 44 27 9 11 7 1 0 73 18 334
2020 Project management 41 28 15 8 7 1 0 69 15 476
2020 Other services to the public 27 31 15 15 11 1 1 59 26 360
2020 None of the above 27 24 14 17 17 1 0 52 34 633

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 25 15 7 1 0 1 77 8 77
2020 Federal regulators 56 26 9 6 1 2 0 84 7 313
2020 Compliance, inspection and enforcement 48 28 12 7 4 1 1 77 11 444
2020 Communications or public affairs 56 23 11 5 1 3 0 82 6 148
2020 Access to information and privacy 72 11 7 5 5 0 0 83 11 18
2020 Security 43 32 13 9 2 1 0 75 11 84
2020 Science and technology 47 28 15 4 3 3 0 78 7 1090
2020 Library services 44 21 30 0 4 0 0 66 4 15
2020 Administration and operations 52 29 12 4 2 2 0 82 6 1050
2020 Human resources 65 17 7 3 5 2 0 84 8 355
2020 Financial management 54 26 11 5 3 1 0 81 8 249
2020 Procurement 43 38 17 1 0 2 0 82 1 64
2020 Real property 50 30 10 5 1 1 2 83 7 169
2020 Materiel management 46 31 5 10 3 5 1 81 14 82
2020 Information management 51 27 9 3 3 7 0 83 7 112
2020 Information technology 51 27 11 6 2 2 2 81 8 244
2020 Internal audit 71 15 15 0 0 0 0 85 0 13
2020 Evaluation 66 17 4 5 8 0 0 84 13 27
2020 Data sciences 43 29 11 8 4 3 1 75 13 134
2020 Policy 58 24 11 4 2 1 0 83 7 331
2020 Project management 51 28 12 4 2 3 0 82 6 470
2020 Other services to the public 33 34 18 7 6 2 1 69 13 361
2020 None of the above 32 26 19 8 7 6 1 62 17 632

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 39 18 9 1 0 1 71 10 77
2020 Federal regulators 33 39 12 10 5 1 0 72 15 315
2020 Compliance, inspection and enforcement 31 32 14 14 8 0 0 64 22 445
2020 Communications or public affairs 40 36 10 10 4 0 0 76 14 150
2020 Access to information and privacy 56 21 17 5 0 0 0 77 5 18
2020 Security 28 28 15 10 19 0 0 56 29 85
2020 Science and technology 28 36 16 12 6 2 0 65 18 1095
2020 Library services 19 56 13 9 4 0 0 74 13 15
2020 Administration and operations 37 35 16 8 3 1 0 73 11 1051
2020 Human resources 54 28 9 3 6 0 0 82 9 356
2020 Financial management 36 36 15 7 4 1 0 73 11 249
2020 Procurement 35 35 12 16 1 0 0 70 17 64
2020 Real property 41 36 15 7 2 0 0 77 8 171
2020 Materiel management 37 29 17 11 5 1 0 67 16 83
2020 Information management 36 37 17 6 2 1 0 73 9 112
2020 Information technology 31 38 19 7 4 1 0 70 11 245
2020 Internal audit 56 30 7 7 0 0 0 85 7 13
2020 Evaluation 50 30 16 5 0 0 0 80 5 27
2020 Data sciences 27 37 14 14 7 2 0 65 21 134
2020 Policy 38 33 13 11 3 1 0 73 14 337
2020 Project management 38 37 13 7 3 2 0 76 10 475
2020 Other services to the public 18 32 20 14 14 1 0 51 29 363
2020 None of the above 21 30 22 17 9 1 0 52 26 635
2019 Client contact centre 20 28 21 24 3 4 0 50 28 92
2019 Federal regulators 23 39 16 15 6 1 0 63 22 278
2019 Compliance, inspection and enforcement 23 39 20 12 5 1 0 62 18 396
2019 Communications or public affairs 22 38 20 8 10 2 0 62 18 150
2019 Access to information and privacy 21 44 21 7 7 0 0 65 14 14
2019 Security 31 29 12 17 10 1 1 61 27 99
2019 Science and technology 21 39 19 13 7 2 0 61 20 1087
2019 Legal services 35 20 31 0 14 0 0 55 14 15
2019 Administration and operations 29 36 17 12 6 1 0 65 18 937
2019 Human resources 39 36 12 9 3 1 0 76 12 296
2019 Financial management 30 40 17 9 4 0 0 70 13 226
2019 Procurement 36 25 14 9 16 0 0 61 25 43
2019 Real property 30 41 15 9 2 2 0 73 12 166
2019 Materiel management 33 39 14 10 5 0 0 71 14 84
2019 Information management 26 40 15 15 5 0 0 66 20 120
2019 Information technology 24 39 16 13 6 1 0 64 20 242
2019 Internal audit 47 32 5 5 5 5 0 84 11 19
2019 Evaluation 59 18 16 8 0 0 0 76 8 26
2019 Data sciences 21 40 20 11 6 1 0 63 17 131
2019 Policy 27 40 13 12 5 3 0 69 18 312
2019 Project management 25 39 17 11 6 1 0 65 18 370
2019 Other services to the public 19 36 20 14 10 1 0 56 24 464
2019 None of the above 23 34 20 14 7 1 0 58 22 689
2018 Client contact centre 14 45 20 12 8 0 0 59 20 100
2018 Federal regulators 20 38 17 18 5 1 0 59 23 294
2018 Compliance, inspection and enforcement 22 33 20 15 9 1 0 55 25 377
2018 Communications or public affairs 22 37 17 13 9 2 0 60 23 151
2018 Access to information and privacy 52 31 9 0 0 9 0 91 0 23
2018 Security 13 40 21 12 13 0 0 54 25 115
2018 Science and technology 19 41 20 14 5 1 0 61 19 1181
2018 Library services 42 49 10 0 0 0 0 90 0 13
2018 Administration and operations 27 38 16 10 8 1 0 65 18 972
2018 Human resources 35 44 7 9 3 2 0 80 12 315
2018 Financial management 27 40 16 10 6 2 0 68 16 230
2018 Procurement 19 55 18 6 0 2 0 76 6 42
2018 Real property 26 44 15 7 7 1 0 71 14 176
2018 Materiel management 31 30 26 8 4 0 1 62 12 70
2018 Information management 24 37 15 16 6 2 0 62 23 128
2018 Information technology 20 42 20 11 5 1 0 63 16 257
2018 Internal audit 31 40 16 10 3 0 0 71 13 29
2018 Evaluation 35 40 16 4 4 2 0 76 7 35
2018 Data sciences 23 40 14 16 4 2 0 65 21 137
2018 Policy 25 43 15 11 5 1 0 69 16 274
2018 Project management 22 42 17 11 6 1 0 65 17 399
2018 Other services to the public 16 30 22 21 11 1 0 46 32 625
2018 None of the above 14 39 22 13 10 2 0 54 23 749
2017 Client contact centre 15 40 21 12 6 5 0 59 19 76
2017 Federal regulators 13 40 18 18 9 2 0 54 27 250
2017 Compliance, inspection and enforcement 19 34 18 12 15 2 0 54 28 364
2017 Communications or public affairs 13 39 21 18 7 2 0 54 25 150
2017 Access to information and privacy 43 39 12 6 0 0 0 83 6 20
2017 Security 19 49 13 12 6 1 0 69 18 71
2017 Science and technology 17 41 16 14 10 2 0 60 24 1134
2017 Library services 14 79 0 7 0 0 0 93 7 12
2017 Legal services 27 32 0 7 27 7 0 63 37 12
2017 Administration and operations 21 42 14 11 11 1 0 63 22 818
2017 Human resources 26 48 12 9 4 1 0 76 13 247
2017 Financial management 21 41 18 13 7 1 0 63 20 215
2017 Procurement 7 20 21 44 7 2 0 27 52 37
2017 Real property 26 37 17 11 6 1 1 65 18 140
2017 Materiel management 22 52 10 7 9 0 0 74 16 60
2017 Information management 21 38 19 12 6 3 1 61 19 105
2017 Information technology 16 38 18 10 14 2 0 56 25 213
2017 Internal audit 40 26 14 13 7 0 0 66 20 15
2017 Evaluation 21 31 23 0 18 7 0 56 19 24
2017 Data sciences 22 32 21 15 9 1 0 54 25 107
2017 Policy 15 47 18 12 4 4 0 65 17 237
2017 Project management 21 41 18 13 3 3 1 64 17 328
2017 Other services to the public 19 29 19 18 14 0 0 48 32 336
2017 None of the above 13 34 24 16 12 1 0 47 29 628

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 42 16 3 3 0 1 78 6 77
2020 Federal regulators 31 42 11 12 3 0 0 74 15 314
2020 Compliance, inspection and enforcement 25 39 15 17 4 0 0 63 22 446
2020 Communications or public affairs 52 33 6 6 2 1 0 86 8 149
2020 Access to information and privacy 61 17 22 0 0 0 0 78 0 18
2020 Security 37 35 8 6 11 1 2 74 17 85
2020 Science and technology 28 47 12 10 2 1 0 76 13 1096
2020 Library services 66 26 0 9 0 0 0 91 9 15
2020 Administration and operations 40 39 11 8 2 0 0 79 10 1054
2020 Human resources 50 38 7 2 2 0 0 88 5 356
2020 Financial management 44 40 7 7 1 0 0 85 8 250
2020 Procurement 36 34 13 17 0 0 0 71 17 64
2020 Real property 43 36 11 9 0 1 0 80 9 172
2020 Materiel management 42 32 8 10 5 2 1 77 16 83
2020 Information management 37 34 9 7 7 0 5 75 15 112
2020 Information technology 41 39 10 8 2 0 0 80 10 245
2020 Internal audit 56 15 15 15 0 0 0 71 15 13
2020 Evaluation 31 44 4 21 0 0 0 76 21 27
2020 Data sciences 37 42 9 11 1 1 0 80 11 134
2020 Policy 41 42 9 6 1 0 0 83 7 336
2020 Project management 39 41 10 7 2 0 0 81 9 476
2020 Other services to the public 17 35 11 24 13 0 1 52 37 360
2020 None of the above 21 33 20 17 7 1 1 55 25 635

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 38 13 12 1 0 1 74 14 77
2020 Federal regulators 35 39 13 11 3 0 0 73 14 315
2020 Compliance, inspection and enforcement 27 37 15 15 6 0 0 64 21 442
2020 Communications or public affairs 52 33 9 4 2 1 0 85 6 149
2020 Access to information and privacy 56 12 16 11 5 0 0 68 16 18
2020 Security 37 35 9 5 11 1 2 73 17 85
2020 Science and technology 31 40 14 12 3 1 0 71 15 1091
2020 Library services 70 22 0 9 0 0 0 91 9 15
2020 Administration and operations 40 38 12 9 1 0 0 78 11 1050
2020 Human resources 52 34 8 3 2 0 0 86 5 355
2020 Financial management 42 38 12 6 1 0 0 81 7 250
2020 Procurement 38 31 10 17 4 0 0 69 21 63
2020 Real property 41 41 11 5 0 2 0 83 6 171
2020 Materiel management 36 40 12 3 6 2 1 79 9 83
2020 Information management 37 37 10 11 1 0 5 78 12 112
2020 Information technology 41 37 14 5 3 0 0 78 8 245
2020 Internal audit 56 15 15 15 0 0 0 71 15 13
2020 Evaluation 54 11 15 16 5 0 0 65 21 27
2020 Data sciences 37 43 9 9 2 1 0 80 11 134
2020 Policy 42 38 12 6 1 1 0 80 7 336
2020 Project management 42 39 11 5 3 0 0 81 8 476
2020 Other services to the public 18 31 16 18 15 1 1 50 34 362
2020 None of the above 20 34 19 14 10 1 1 56 24 635

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 38 21 3 2 1 2 73 5 77
2020 Federal regulators 30 45 15 7 3 1 0 75 10 314
2020 Compliance, inspection and enforcement 26 39 15 12 9 0 0 65 20 444
2020 Communications or public affairs 43 35 10 9 1 1 1 79 11 148
2020 Access to information and privacy 51 23 27 0 0 0 0 73 0 18
2020 Security 41 21 23 2 11 1 2 63 13 85
2020 Science and technology 27 43 18 8 2 1 0 71 11 1090
2020 Library services 61 13 9 17 0 0 0 74 17 15
2020 Administration and operations 36 37 17 6 1 1 1 75 8 1045
2020 Human resources 47 36 12 1 3 0 1 84 4 356
2020 Financial management 35 42 15 4 1 1 2 80 5 247
2020 Procurement 30 34 25 11 0 0 1 64 11 62
2020 Real property 44 39 10 5 0 1 1 85 5 169
2020 Materiel management 31 33 22 8 2 2 2 67 10 83
2020 Information management 34 30 20 7 6 1 1 66 14 111
2020 Information technology 37 33 21 4 4 0 1 71 8 242
2020 Internal audit 49 30 22 0 0 0 0 78 0 13
2020 Evaluation 42 27 7 23 0 0 0 69 23 27
2020 Data sciences 32 43 12 10 1 1 2 77 11 133
2020 Policy 39 34 19 6 1 1 0 74 7 331
2020 Project management 39 39 16 4 1 0 0 78 6 473
2020 Other services to the public 15 39 18 15 14 0 1 54 29 360
2020 None of the above 21 30 20 14 12 1 1 53 27 630

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 32 12 16 0 1 2 71 17 76
2020 Federal regulators 45 36 11 5 3 1 1 82 8 314
2020 Compliance, inspection and enforcement 31 39 17 8 5 0 1 70 13 445
2020 Communications or public affairs 56 30 7 2 3 2 1 89 5 150
2020 Access to information and privacy 61 23 16 0 0 0 0 84 0 18
2020 Security 35 31 13 12 6 2 2 68 19 84
2020 Science and technology 41 37 13 5 2 2 1 80 7 1094
2020 Library services 79 17 4 0 0 0 0 96 0 15
2020 Administration and operations 47 36 9 4 2 1 1 85 6 1051
2020 Human resources 58 29 9 1 1 0 1 89 2 354
2020 Financial management 50 38 9 1 1 1 1 89 2 250
2020 Procurement 37 30 27 4 0 2 0 68 4 64
2020 Real property 49 33 10 6 1 1 0 84 6 171
2020 Materiel management 49 27 10 3 4 4 2 81 8 82
2020 Information management 39 34 11 5 6 0 6 77 11 112
2020 Information technology 43 36 14 4 1 1 1 81 5 245
2020 Internal audit 63 15 15 0 7 0 0 78 7 13
2020 Evaluation 65 22 8 5 0 0 0 87 5 27
2020 Data sciences 46 35 9 6 0 4 0 84 7 134
2020 Policy 56 31 10 1 1 0 1 88 2 336
2020 Project management 50 33 10 4 2 1 0 84 6 474
2020 Other services to the public 25 38 15 12 6 1 2 65 19 361
2020 None of the above 28 31 20 9 7 2 3 62 17 631

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 38 4 0 0 5 3 96 0 77
2020 Federal regulators 43 11 6 2 1 27 10 87 4 314
2020 Compliance, inspection and enforcement 46 18 13 1 1 13 8 81 3 445
2020 Communications or public affairs 74 14 4 1 0 6 2 95 1 148
2020 Access to information and privacy 73 11 11 0 0 5 0 89 0 18
2020 Security 69 20 1 0 0 4 6 98 0 85
2020 Science and technology 40 17 8 2 1 24 9 85 4 1090
2020 Library services 86 14 0 0 0 0 0 100 0 15
2020 Administration and operations 61 18 6 1 1 9 6 92 2 1049
2020 Human resources 74 14 4 0 0 6 2 95 1 354
2020 Financial management 66 19 4 1 0 7 3 94 1 250
2020 Procurement 62 18 4 0 1 5 10 94 1 64
2020 Real property 58 15 6 0 1 11 9 91 1 172
2020 Materiel management 61 21 6 2 1 7 2 90 3 82
2020 Information management 50 21 11 1 0 14 3 86 1 112
2020 Information technology 65 18 7 0 0 7 3 93 0 244
2020 Internal audit 93 0 0 0 0 0 7 100 0 13
2020 Evaluation 72 7 4 0 0 9 8 95 0 27
2020 Data sciences 51 21 5 0 2 16 5 91 2 134
2020 Policy 65 16 3 0 0 12 5 97 0 336
2020 Project management 59 16 6 1 1 12 5 91 1 476
2020 Other services to the public 42 19 14 2 1 12 11 78 4 360
2020 None of the above 46 16 14 1 1 14 8 80 3 634

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 41 16 7 1 1 2 75 8 77
2020 Federal regulators 51 34 9 4 0 1 0 86 5 313
2020 Compliance, inspection and enforcement 39 37 16 5 2 1 0 76 7 445
2020 Communications or public affairs 58 30 8 1 2 1 0 88 3 150
2020 Access to information and privacy 56 28 5 0 5 5 0 89 6 18
2020 Security 43 30 6 7 11 0 2 75 19 85
2020 Science and technology 42 37 10 7 2 2 0 81 9 1092
2020 Library services 70 30 0 0 0 0 0 100 0 15
2020 Administration and operations 54 31 8 4 2 1 0 85 6 1052
2020 Human resources 68 23 7 2 0 0 0 91 2 355
2020 Financial management 51 36 7 2 2 2 0 88 4 248
2020 Procurement 40 40 11 7 1 0 0 81 9 64
2020 Real property 54 36 3 2 2 2 0 92 4 172
2020 Materiel management 51 22 13 0 5 8 0 80 6 83
2020 Information management 46 39 6 3 6 1 0 85 9 112
2020 Information technology 49 35 8 6 0 2 0 86 6 245
2020 Internal audit 78 22 0 0 0 0 0 100 0 13
2020 Evaluation 63 28 9 0 0 0 0 91 0 27
2020 Data sciences 45 38 7 6 2 2 0 85 8 134
2020 Policy 49 36 7 5 1 1 0 87 6 337
2020 Project management 55 34 6 3 1 1 0 90 3 472
2020 Other services to the public 24 30 16 14 13 2 1 56 28 361
2020 None of the above 25 31 14 12 13 3 1 59 27 632

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 36 7 7 2 2 1 83 9 77
2020 Federal regulators 59 28 5 5 2 1 0 88 7 314
2020 Compliance, inspection and enforcement 49 30 7 7 5 0 0 80 13 444
2020 Communications or public affairs 58 23 9 7 2 1 0 82 9 150
2020 Access to information and privacy 77 17 6 0 0 0 0 94 0 17
2020 Security 45 36 12 3 1 0 2 83 4 85
2020 Science and technology 49 33 9 6 3 0 0 83 8 1094
2020 Library services 57 38 0 0 4 0 0 96 4 15
2020 Administration and operations 54 32 5 5 3 0 0 87 9 1049
2020 Human resources 63 21 5 5 5 1 0 85 10 353
2020 Financial management 51 29 11 6 2 0 0 81 8 248
2020 Procurement 44 45 7 4 0 0 0 89 4 64
2020 Real property 54 32 8 5 1 0 0 86 6 172
2020 Materiel management 46 34 13 3 4 0 0 80 7 83
2020 Information management 49 29 10 9 3 0 0 78 12 112
2020 Information technology 54 26 12 4 3 0 1 81 7 245
2020 Internal audit 78 15 8 0 0 0 0 92 0 13
2020 Evaluation 55 37 9 0 0 0 0 91 0 27
2020 Data sciences 44 38 6 9 3 0 0 82 12 134
2020 Policy 60 27 6 4 2 1 0 87 7 338
2020 Project management 53 32 6 6 2 1 0 85 8 472
2020 Other services to the public 36 37 13 9 5 0 1 74 14 363
2020 None of the above 37 33 11 10 8 0 1 70 19 633

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 33 6 17 1 0 1 76 18 77
2020 Federal regulators 59 26 7 3 4 0 0 85 8 315
2020 Compliance, inspection and enforcement 38 30 11 10 10 0 0 68 20 443
2020 Communications or public affairs 61 24 9 4 1 1 0 86 5 149
2020 Access to information and privacy 62 27 5 0 0 5 0 94 0 18
2020 Security 44 35 4 7 7 0 3 81 14 85
2020 Science and technology 48 34 8 8 2 0 0 82 10 1093
2020 Library services 79 21 0 0 0 0 0 100 0 15
2020 Administration and operations 54 30 9 5 2 0 0 84 7 1049
2020 Human resources 68 21 9 1 0 1 0 90 2 355
2020 Financial management 59 26 7 5 1 1 0 86 7 249
2020 Procurement 47 32 15 3 1 2 0 81 4 64
2020 Real property 55 33 5 5 2 0 0 89 7 172
2020 Materiel management 48 29 16 5 2 0 0 77 7 83
2020 Information management 43 40 6 4 7 0 0 84 10 112
2020 Information technology 52 31 9 5 2 0 1 84 7 244
2020 Internal audit 85 15 0 0 0 0 0 100 0 13
2020 Evaluation 66 29 5 0 0 0 0 95 0 27
2020 Data sciences 51 33 10 5 1 1 0 84 6 134
2020 Policy 61 28 7 3 1 0 1 89 4 335
2020 Project management 57 32 6 4 0 0 0 89 4 472
2020 Other services to the public 21 31 15 17 16 0 0 52 34 361
2020 None of the above 27 30 15 13 13 1 1 58 27 634

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 17 58 7 12 6 0 0 75 17 11
2020 Federal regulators 20 47 10 17 3 1 3 69 20 170
2020 Compliance, inspection and enforcement 19 51 10 16 4 0 0 70 20 166
2020 Communications or public affairs 34 47 6 12 0 0 0 82 12 43
2020 Security 14 25 7 27 20 0 7 42 50 19
2020 Science and technology 14 46 17 19 4 0 0 60 23 376
2020 Administration and operations 18 47 14 16 3 1 1 66 19 309
2020 Human resources 43 36 6 5 10 0 0 79 15 92
2020 Financial management 26 49 9 14 0 1 1 77 14 82
2020 Procurement 20 36 40 5 0 0 0 56 5 14
2020 Real property 29 55 5 6 4 0 0 84 11 66
2020 Materiel management 17 56 15 6 3 0 3 75 9 33
2020 Information management 19 24 24 8 4 3 18 55 15 25
2020 Information technology 22 43 11 17 2 5 0 69 20 64
2020 Data sciences 18 58 7 14 0 4 0 79 14 28
2020 Policy 17 53 8 17 4 1 0 70 21 112
2020 Project management 22 55 10 12 2 0 0 76 13 167
2020 Other services to the public 10 38 20 16 15 0 0 48 32 138
2020 None of the above 12 33 21 22 11 0 0 45 34 230
2019 Client contact centre 0 49 25 23 3 0 0 49 26 23
2019 Federal regulators 14 47 17 13 8 0 2 62 21 140
2019 Compliance, inspection and enforcement 24 48 11 11 4 1 0 73 16 136
2019 Communications or public affairs 27 48 13 11 0 0 0 75 11 41
2019 Security 10 26 21 16 27 0 0 36 43 12
2019 Science and technology 12 46 21 12 5 3 1 60 18 350
2019 Administration and operations 16 51 9 11 10 2 0 69 22 236
2019 Human resources 30 55 8 6 1 0 0 86 7 83
2019 Financial management 14 54 14 11 5 1 1 69 17 71
2019 Real property 24 39 17 15 2 0 4 66 17 63
2019 Materiel management 8 59 21 8 5 0 0 66 13 36
2019 Information management 31 32 4 19 13 0 0 63 32 20
2019 Information technology 18 45 16 12 6 1 2 64 19 63
2019 Data sciences 18 35 29 11 0 3 4 57 12 28
2019 Policy 17 44 14 17 4 2 1 63 22 92
2019 Project management 21 39 17 19 4 0 0 60 23 127
2019 Other services to the public 14 30 18 23 13 1 1 44 38 165
2019 None of the above 16 32 17 14 15 5 0 51 30 207

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 60 40 11
2020 Federal regulators 97 3 170
2020 Compliance, inspection and enforcement 81 19 166
2020 Communications or public affairs 77 23 43
2020 Security 46 54 19
2020 Science and technology 86 14 376
2020 Administration and operations 70 30 310
2020 Human resources 99 1 92
2020 Financial management 89 11 82
2020 Procurement 60 40 14
2020 Real property 74 26 66
2020 Materiel management 86 14 33
2020 Information management 60 40 25
2020 Information technology 98 2 64
2020 Data sciences 96 4 28
2020 Policy 98 2 111
2020 Project management 95 5 167
2020 Other services to the public 17 83 139
2020 None of the above 34 66 229

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 59 12 9 0 0 0 79 9 10
2020 Federal regulators 14 34 19 25 8 0 0 48 33 167
2020 Compliance, inspection and enforcement 11 42 16 17 12 0 1 54 30 140
2020 Communications or public affairs 23 32 16 21 8 0 0 55 29 38
2020 Security 26 55 12 6 0 0 0 82 6 15
2020 Science and technology 12 39 18 22 9 0 0 51 31 350
2020 Administration and operations 18 33 23 21 6 0 0 51 26 283
2020 Human resources 41 30 12 12 5 0 1 71 17 90
2020 Financial management 16 45 12 22 6 0 0 61 27 78
2020 Procurement 41 8 27 24 0 0 0 49 24 12
2020 Real property 31 32 20 11 4 2 0 65 15 56
2020 Materiel management 17 59 11 11 3 0 0 76 14 29
2020 Information management 27 35 18 9 11 0 0 62 19 22
2020 Information technology 20 28 24 21 5 0 2 49 27 62
2020 Data sciences 14 47 11 21 7 0 0 61 28 27
2020 Policy 13 27 25 29 7 0 0 39 36 109
2020 Project management 17 40 15 19 8 1 0 58 27 159
2020 Other services to the public 20 30 16 17 17 0 0 50 34 62
2020 None of the above 19 35 22 15 8 1 0 54 23 152
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 77
2020 Federal regulators 6 94 315
2020 Compliance, inspection and enforcement 8 92 442
2020 Communications or public affairs 7 93 149
2020 Access to information and privacy 16 84 18
2020 Security 2 98 85
2020 Science and technology 6 94 1089
2020 Library services 0 100 15
2020 Administration and operations 7 93 1047
2020 Human resources 6 94 356
2020 Financial management 8 92 249
2020 Procurement 17 83 63
2020 Real property 9 91 172
2020 Materiel management 5 95 83
2020 Information management 5 95 110
2020 Information technology 7 93 244
2020 Internal audit 0 100 13
2020 Evaluation 0 100 26
2020 Data sciences 6 94 132
2020 Policy 8 92 335
2020 Project management 6 94 472
2020 Other services to the public 7 93 361
2020 None of the above 11 89 629

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 76
2020 Federal regulators 11 89 315
2020 Compliance, inspection and enforcement 9 91 444
2020 Communications or public affairs 13 87 149
2020 Access to information and privacy 33 67 18
2020 Security 8 92 84
2020 Science and technology 5 95 1093
2020 Library services 9 91 15
2020 Administration and operations 8 92 1049
2020 Human resources 9 91 355
2020 Financial management 11 89 248
2020 Procurement 22 78 63
2020 Real property 8 92 172
2020 Materiel management 7 93 83
2020 Information management 21 79 111
2020 Information technology 7 93 244
2020 Internal audit 7 93 13
2020 Evaluation 7 93 27
2020 Data sciences 7 93 133
2020 Policy 11 89 333
2020 Project management 8 92 474
2020 Other services to the public 5 95 362
2020 None of the above 8 92 631
2019 Client contact centre 16 84 92
2019 Federal regulators 13 87 278
2019 Compliance, inspection and enforcement 13 87 396
2019 Communications or public affairs 19 81 151
2019 Access to information and privacy 35 65 14
2019 Security 16 84 98
2019 Science and technology 8 92 1090
2019 Legal services 27 73 15
2019 Administration and operations 12 88 933
2019 Human resources 14 86 296
2019 Financial management 13 87 226
2019 Procurement 12 88 43
2019 Real property 8 92 166
2019 Materiel management 11 89 84
2019 Information management 13 87 121
2019 Information technology 9 91 242
2019 Internal audit 27 73 19
2019 Evaluation 15 85 26
2019 Data sciences 13 87 132
2019 Policy 16 84 312
2019 Project management 10 90 373
2019 Other services to the public 10 90 463
2019 None of the above 11 89 684
2017 Client contact centre 12 88 76
2017 Federal regulators 13 87 249
2017 Compliance, inspection and enforcement 15 85 364
2017 Communications or public affairs 15 85 150
2017 Access to information and privacy 0 100 20
2017 Security 7 93 72
2017 Science and technology 9 91 1134
2017 Library services 0 100 12
2017 Legal services 0 100 13
2017 Administration and operations 14 86 821
2017 Human resources 18 82 248
2017 Financial management 17 83 213
2017 Procurement 19 81 37
2017 Real property 11 89 139
2017 Materiel management 16 84 60
2017 Information management 14 86 105
2017 Information technology 13 87 213
2017 Data sciences 8 92 108
2017 Policy 14 86 237
2017 Project management 15 85 328
2017 Other services to the public 11 89 335
2017 None of the above 14 86 629
2014 Client contact centre 9 91 101
2014 Federal regulators 13 87 308
2014 Compliance, inspection and enforcement 17 83 421
2014 Communications or public affairs 13 87 120
2014 Security 6 94 93
2014 Science and technology 10 90 1085
2014 Legal services 0 100 10
2014 Administration and operations 14 86 934
2014 Human resources 19 81 259
2014 Financial management 14 86 199
2014 Procurement 16 84 42
2014 Real property 11 89 163
2014 Materiel management 8 92 74
2014 Information management 17 83 122
2014 Information technology 13 87 195
2014 Other services to the public 12 88 542
2014 None of the above 12 88 841

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 44 56 27
2020 Compliance, inspection and enforcement 28 72 41
2020 Communications or public affairs 46 54 20
2020 Science and technology 48 52 63
2020 Administration and operations 48 52 83
2020 Human resources 47 53 35
2020 Financial management 44 56 28
2020 Procurement 13 87 11
2020 Real property 43 57 13
2020 Information management 62 38 16
2020 Information technology 40 60 18
2020 Policy 59 41 37
2020 Project management 51 49 39
2020 Other services to the public 41 59 24
2020 None of the above 36 64 52

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 85 15 27
2020 Compliance, inspection and enforcement 70 30 41
2020 Communications or public affairs 92 8 20
2020 Science and technology 79 21 63
2020 Administration and operations 82 18 82
2020 Human resources 89 11 35
2020 Financial management 79 21 28
2020 Procurement 83 17 11
2020 Real property 100 0 13
2020 Information management 90 10 16
2020 Information technology 77 23 18
2020 Policy 81 19 37
2020 Project management 74 26 38
2020 Other services to the public 74 26 24
2020 None of the above 70 30 52
2019 Client contact centre 47 53 15
2019 Federal regulators 80 20 37
2019 Compliance, inspection and enforcement 73 27 51
2019 Communications or public affairs 97 3 28
2019 Security 41 59 14
2019 Science and technology 79 21 89
2019 Administration and operations 81 19 114
2019 Human resources 100 0 45
2019 Financial management 87 13 30
2019 Real property 86 14 15
2019 Information management 72 28 16
2019 Information technology 74 26 22
2019 Data sciences 78 22 18
2019 Policy 75 25 51
2019 Project management 90 10 38
2019 Other services to the public 63 37 47
2019 None of the above 71 29 74
2017 Federal regulators 64 36 30
2017 Compliance, inspection and enforcement 68 32 60
2017 Communications or public affairs 84 16 25
2017 Science and technology 81 19 102
2017 Administration and operations 88 12 116
2017 Human resources 94 6 48
2017 Financial management 86 14 34
2017 Procurement 89 11 10
2017 Real property 64 36 15
2017 Materiel management 70 30 11
2017 Information management 77 23 16
2017 Information technology 66 34 29
2017 Data sciences 100 0 10
2017 Policy 78 22 35
2017 Project management 81 19 50
2017 Other services to the public 66 34 41
2017 None of the above 48 52 82
2014 Client contact centre 65 35 12
2014 Federal regulators 67 33 41
2014 Compliance, inspection and enforcement 70 30 69
2014 Communications or public affairs 84 16 17
2014 Science and technology 72 28 108
2014 Administration and operations 79 21 130
2014 Human resources 86 14 48
2014 Financial management 71 29 27
2014 Real property 79 21 18
2014 Information management 81 19 20
2014 Information technology 75 25 25
2014 Other services to the public 64 36 56
2014 None of the above 64 36 99

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 66 21 7 3 3 0 0 87 7 23
2020 Compliance, inspection and enforcement 13 44 7 22 14 0 0 57 36 29
2020 Communications or public affairs 43 14 17 22 0 0 5 60 23 18
2020 Science and technology 45 43 2 6 4 0 0 88 10 49
2020 Administration and operations 67 28 1 2 0 1 0 96 2 66
2020 Human resources 57 28 7 4 3 0 0 86 7 31
2020 Financial management 53 33 5 9 0 0 0 86 9 22
2020 Real property 70 22 8 0 0 0 0 92 0 13
2020 Information management 49 8 8 4 31 0 0 57 35 13
2020 Information technology 36 40 15 8 0 0 0 76 8 13
2020 Policy 64 20 7 3 7 0 0 84 10 30
2020 Project management 50 47 0 3 0 0 0 97 3 28
2020 Other services to the public 73 21 3 3 0 0 0 94 3 18
2020 None of the above 27 51 15 8 0 0 0 78 8 36
2019 Federal regulators 40 33 14 10 4 0 0 72 14 30
2019 Compliance, inspection and enforcement 47 24 10 13 5 0 0 72 19 38
2019 Communications or public affairs 41 19 10 27 3 0 0 59 31 27
2019 Science and technology 58 27 7 5 3 0 0 85 8 72
2019 Administration and operations 61 25 5 5 3 0 1 87 9 94
2019 Human resources 56 34 2 2 5 0 0 91 7 44
2019 Financial management 69 11 8 4 4 0 4 84 8 26
2019 Real property 57 22 7 14 0 0 0 79 14 13
2019 Information management 75 25 0 0 0 0 0 100 0 11
2019 Information technology 41 41 12 0 6 0 0 82 6 16
2019 Data sciences 46 31 10 7 7 0 0 77 13 13
2019 Policy 55 24 5 11 3 0 3 81 14 37
2019 Project management 45 36 11 2 6 0 0 81 8 34
2019 Other services to the public 29 41 7 12 10 0 0 71 22 32
2019 None of the above 42 34 17 6 1 0 0 76 7 53
2017 Federal regulators 53 32 11 0 5 0 0 85 5 19
2017 Compliance, inspection and enforcement 42 35 5 3 12 0 2 79 15 41
2017 Communications or public affairs 33 45 14 9 0 0 0 77 9 21
2017 Science and technology 62 25 4 5 0 1 3 91 5 83
2017 Administration and operations 49 36 4 4 6 0 1 86 10 100
2017 Human resources 49 40 5 5 2 0 0 89 7 45
2017 Financial management 63 31 0 6 0 0 0 94 6 29
2017 Real property 92 8 0 0 0 0 0 100 0 11
2017 Information management 42 42 16 0 0 0 0 84 0 12
2017 Information technology 36 27 5 5 21 0 5 67 28 19
2017 Data sciences 41 33 9 9 8 0 0 73 17 10
2017 Policy 47 39 0 10 4 0 0 86 14 27
2017 Project management 42 39 14 3 2 0 0 81 5 42
2017 Other services to the public 38 53 4 1 4 0 0 91 5 28
2017 None of the above 68 24 6 2 0 0 0 92 2 56
2014 Federal regulators 56 27 0 4 8 0 5 87 13 28
2014 Compliance, inspection and enforcement 38 29 0 19 11 0 4 69 31 47
2014 Communications or public affairs 65 22 0 13 0 0 0 87 13 14
2014 Science and technology 51 36 5 6 3 0 0 86 9 82
2014 Administration and operations 63 22 6 3 4 0 1 86 7 102
2014 Human resources 79 16 2 3 0 0 0 95 3 41
2014 Financial management 68 10 11 6 0 5 0 83 6 19
2014 Real property 72 28 0 0 0 0 0 100 0 15
2014 Information management 56 39 0 5 0 0 0 95 5 16
2014 Information technology 32 46 11 12 0 0 0 78 12 19
2014 Other services to the public 48 36 1 6 10 0 0 84 15 38
2014 None of the above 55 30 6 7 1 1 0 86 8 63

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 36 13 5 2 1 7 78 8 77
2020 Federal regulators 52 32 6 4 2 3 3 88 6 315
2020 Compliance, inspection and enforcement 42 30 12 7 4 2 2 76 12 445
2020 Communications or public affairs 49 24 8 6 1 3 7 82 9 150
2020 Access to information and privacy 56 16 23 0 0 5 0 76 0 18
2020 Security 48 27 15 2 2 1 6 80 4 84
2020 Science and technology 43 36 8 6 2 3 3 84 8 1095
2020 Library services 60 13 14 9 0 5 0 77 9 15
2020 Administration and operations 51 32 7 5 2 2 2 86 7 1051
2020 Human resources 62 21 6 4 4 1 2 85 9 354
2020 Financial management 48 34 8 4 2 2 2 85 7 248
2020 Procurement 48 33 5 4 0 1 9 90 4 63
2020 Real property 58 29 6 5 1 1 0 88 6 170
2020 Materiel management 48 31 13 2 4 0 2 81 6 83
2020 Information management 53 30 8 4 2 2 2 86 6 112
2020 Information technology 54 27 8 4 2 2 4 85 6 245
2020 Internal audit 78 15 7 0 0 0 0 93 0 13
2020 Evaluation 55 21 4 4 10 4 3 82 14 27
2020 Data sciences 44 33 10 6 1 3 3 82 8 133
2020 Policy 54 28 7 3 2 3 3 88 5 334
2020 Project management 53 31 7 5 1 1 2 87 6 476
2020 Other services to the public 24 33 15 8 6 4 10 66 16 363
2020 None of the above 27 32 17 10 6 3 5 64 17 634
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 58 8 1 64 36 77
2020 Federal regulators 38 41 21 1 52 48 315
2020 Compliance, inspection and enforcement 52 26 22 1 34 66 445
2020 Communications or public affairs 41 36 22 1 47 53 150
2020 Access to information and privacy 32 45 23 0 58 42 18
2020 Security 43 35 22 0 45 55 85
2020 Science and technology 35 44 20 0 56 44 1098
2020 Library services 17 57 26 0 77 23 15
2020 Administration and operations 40 47 12 0 54 46 1054
2020 Human resources 35 52 11 3 60 40 356
2020 Financial management 35 52 13 0 60 40 250
2020 Procurement 36 51 13 0 59 41 64
2020 Real property 28 50 21 0 64 36 172
2020 Materiel management 41 54 4 1 57 43 83
2020 Information management 34 47 18 1 58 42 112
2020 Information technology 23 56 19 1 71 29 245
2020 Internal audit 39 39 22 0 50 50 13
2020 Evaluation 39 50 11 0 57 43 27
2020 Data sciences 33 47 18 2 59 41 134
2020 Policy 33 49 17 1 60 40 338
2020 Project management 38 43 18 0 53 47 476
2020 Other services to the public 57 21 21 1 27 73 363
2020 None of the above 42 36 21 1 46 54 634

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 55 45 27
2020 Federal regulators 33 67 118
2020 Compliance, inspection and enforcement 31 69 224
2020 Communications or public affairs 47 53 58
2020 Security 36 64 35
2020 Science and technology 36 64 376
2020 Administration and operations 33 67 379
2020 Human resources 31 69 129
2020 Financial management 41 59 84
2020 Procurement 33 67 22
2020 Real property 41 59 46
2020 Materiel management 29 71 31
2020 Information management 29 71 35
2020 Information technology 40 60 57
2020 Evaluation 37 63 10
2020 Data sciences 26 74 44
2020 Policy 38 62 111
2020 Project management 34 66 183
2020 Other services to the public 17 83 178
2020 None of the above 28 72 238

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 27 6 39 13 0 6 39 55 27
2020 Federal regulators 11 25 17 21 19 3 5 38 43 117
2020 Compliance, inspection and enforcement 8 21 17 26 24 2 2 30 53 223
2020 Communications or public affairs 17 27 21 16 16 0 3 45 33 58
2020 Security 9 31 9 21 27 2 0 41 49 35
2020 Science and technology 9 24 16 18 31 1 2 33 50 374
2020 Administration and operations 12 29 17 17 22 1 3 43 40 379
2020 Human resources 30 25 13 13 14 0 5 58 29 129
2020 Financial management 11 25 24 27 12 0 1 36 40 84
2020 Procurement 8 21 25 10 36 0 0 30 46 22
2020 Real property 14 26 10 27 13 4 5 44 44 46
2020 Materiel management 12 19 10 24 36 0 0 31 59 31
2020 Information management 5 37 6 17 35 0 0 42 52 35
2020 Information technology 9 21 23 18 25 0 4 31 45 56
2020 Evaluation 39 32 0 29 0 0 0 71 29 10
2020 Data sciences 7 10 18 35 23 0 7 18 62 44
2020 Policy 17 26 11 19 18 1 7 47 41 110
2020 Project management 9 26 18 19 23 2 4 37 44 183
2020 Other services to the public 7 20 11 20 38 0 3 29 60 178
2020 None of the above 5 20 16 30 25 1 3 26 57 238

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 16 19 36 26 0 0 19 62 27
2020 Federal regulators 6 22 16 26 24 4 1 30 53 118
2020 Compliance, inspection and enforcement 3 15 16 31 31 2 2 19 64 224
2020 Communications or public affairs 18 26 19 12 25 0 0 44 37 58
2020 Security 2 31 14 24 29 0 0 33 53 35
2020 Science and technology 6 17 15 24 36 1 1 24 61 376
2020 Administration and operations 7 22 17 21 32 0 1 29 54 377
2020 Human resources 8 18 10 25 34 1 4 27 62 129
2020 Financial management 9 16 20 27 26 0 2 25 54 84
2020 Procurement 15 27 15 11 32 0 0 42 43 22
2020 Real property 10 20 20 16 29 4 2 31 47 46
2020 Materiel management 9 17 10 21 41 0 3 27 63 31
2020 Information management 2 38 4 14 41 0 0 40 56 35
2020 Information technology 5 24 14 21 32 0 4 31 55 57
2020 Evaluation 0 21 32 29 18 0 0 21 46 10
2020 Data sciences 4 11 15 33 30 4 3 16 67 44
2020 Policy 8 17 15 19 39 0 2 25 60 110
2020 Project management 6 23 12 20 36 1 3 30 58 183
2020 Other services to the public 4 13 15 19 47 0 1 17 67 178
2020 None of the above 5 20 20 24 29 0 2 26 54 239

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 28 18 8 3 0 8 68 12 77
2020 Federal regulators 48 22 10 8 3 1 8 77 12 315
2020 Compliance, inspection and enforcement 33 19 16 15 12 0 5 55 28 445
2020 Communications or public affairs 41 22 16 6 6 2 7 69 13 150
2020 Access to information and privacy 45 11 17 11 5 0 11 63 18 18
2020 Security 39 16 22 9 12 0 3 56 21 85
2020 Science and technology 50 19 10 6 4 2 9 78 11 1097
2020 Library services 70 4 9 17 0 0 0 74 17 15
2020 Administration and operations 48 18 14 6 5 1 9 72 12 1054
2020 Human resources 48 19 9 5 8 1 10 76 14 356
2020 Financial management 46 19 17 8 5 1 4 68 14 250
2020 Procurement 52 22 8 14 2 0 2 76 16 64
2020 Real property 55 18 10 4 4 4 6 80 9 172
2020 Materiel management 39 17 20 6 3 0 17 66 10 83
2020 Information management 45 16 18 4 5 3 10 70 10 112
2020 Information technology 41 19 14 7 7 3 10 68 17 242
2020 Internal audit 29 64 0 7 0 0 0 93 7 13
2020 Evaluation 49 23 4 4 3 0 17 87 8 27
2020 Data sciences 43 20 14 3 4 3 14 75 8 134
2020 Policy 46 24 14 5 6 1 4 74 11 338
2020 Project management 43 20 13 10 4 2 7 70 16 475
2020 Other services to the public 34 17 18 10 15 1 5 54 27 362
2020 None of the above 40 18 16 6 12 2 6 63 19 634
2019 Client contact centre 21 29 17 13 6 1 14 58 22 90
2019 Federal regulators 37 21 16 12 10 1 3 60 23 276
2019 Compliance, inspection and enforcement 32 18 17 12 17 1 3 52 30 396
2019 Communications or public affairs 33 20 18 8 13 0 8 57 23 150
2019 Access to information and privacy 29 43 7 14 7 0 0 72 21 14
2019 Security 28 19 16 2 22 3 11 55 27 97
2019 Science and technology 42 22 13 6 7 0 9 70 15 1082
2019 Legal services 34 21 18 0 13 0 15 64 15 15
2019 Administration and operations 38 22 14 9 12 1 4 64 22 929
2019 Human resources 42 20 17 8 7 0 6 66 16 292
2019 Financial management 36 20 21 8 11 0 4 59 20 226
2019 Procurement 55 18 8 0 11 0 8 80 12 41
2019 Real property 38 21 16 11 6 1 6 64 19 166
2019 Materiel management 40 20 13 13 12 0 2 62 25 84
2019 Information management 34 24 14 11 10 2 4 62 22 121
2019 Information technology 42 23 12 9 7 1 5 70 17 242
2019 Internal audit 54 13 11 6 16 0 0 68 22 18
2019 Evaluation 36 20 26 7 8 0 4 58 15 26
2019 Data sciences 42 16 14 8 6 1 12 67 16 132
2019 Policy 42 17 18 9 8 1 5 63 18 311
2019 Project management 36 22 19 9 8 0 5 62 18 370
2019 Other services to the public 32 19 16 13 11 2 6 55 27 462
2019 None of the above 33 17 16 11 18 1 5 52 31 683
2018 Client contact centre 29 13 19 21 9 0 9 46 33 101
2018 Federal regulators 36 17 17 11 14 0 5 56 26 296
2018 Compliance, inspection and enforcement 25 16 17 17 17 2 6 45 37 371
2018 Communications or public affairs 32 20 15 15 11 0 8 56 28 150
2018 Access to information and privacy 26 34 18 9 0 0 13 70 10 23
2018 Security 28 23 16 17 13 1 2 52 31 114
2018 Science and technology 45 20 12 7 6 1 10 72 14 1182
2018 Library services 64 15 0 10 6 0 5 84 16 13
2018 Administration and operations 37 18 18 9 12 1 6 58 22 975
2018 Human resources 37 18 21 9 8 1 6 59 19 316
2018 Financial management 33 19 15 11 14 0 7 57 27 230
2018 Procurement 48 18 14 6 13 0 1 66 20 42
2018 Real property 44 18 15 11 7 2 3 65 19 175
2018 Materiel management 37 20 17 11 13 0 2 59 24 70
2018 Information management 38 13 14 12 15 0 7 56 29 127
2018 Information technology 37 24 11 12 8 0 8 66 21 258
2018 Internal audit 43 18 9 17 7 4 3 65 26 28
2018 Evaluation 24 33 22 11 9 0 0 58 20 35
2018 Data sciences 38 21 17 10 4 2 7 65 16 137
2018 Policy 38 19 18 9 10 1 6 61 20 276
2018 Project management 36 15 16 15 11 2 5 55 28 401
2018 Other services to the public 26 18 18 14 15 2 6 48 32 624
2018 None of the above 28 16 17 13 15 4 7 49 31 750
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