2019 Public Service Employee Survey Results for Micro-organizations combined by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	34	4	6	3	0	87	9	259
2019	Does not provide services to public	63	28	4	4	1	0	91	6	611
2017	Provides services to public	46	43	3	6	2	0	89	8	297
2017	Does not provide services to public	52	36	3	6	3	0	88	9	564
2014	Provides services to public	46	41	4	7	3	0	87	9	400
2014	Does not provide services to public	55	35	3	5	2	1	91	6	682
2011	Provides services to public	45	40	4	8	2	0	86	10	437
2011	Does not provide services to public	52	39	2	6	1	0	91	7	554
2008	Provides services to public	50	38	4	6	3	0	88	8	289
2008	Does not provide services to public	49	40	3	7	1	0	89	8	401

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	14	5	4	2	0	89	6	257
2019	Does not provide services to public	73	17	4	4	1	1	91	5	608
2017	Provides services to public	63	21	4	9	2	1	85	11	297
2017	Does not provide services to public	71	16	4	6	3	1	88	9	563
2014	Provides services to public	66	17	5	7	4	2	84	11	399
2014	Does not provide services to public	68	19	4	5	2	2	89	8	682
2011	Provides services to public	59	21	6	7	4	3	82	12	436
2011	Does not provide services to public	65	22	4	5	3	1	88	7	554
2008	Provides services to public	59	24	6	8	3	0	83	11	288
2008	Does not provide services to public	59	23	6	8	3	1	82	12	403

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	26	3	6	3	0	89	9	258
2019	Does not provide services to public	63	23	3	8	3	0	86	10	611
2017	Provides services to public	50	34	3	8	5	0	83	13	297
2017	Does not provide services to public	63	22	5	7	3	0	86	10	562
2014	Provides services to public	56	22	5	9	8	1	78	17	400
2014	Does not provide services to public	58	26	6	6	4	1	84	10	681
2011	Provides services to public	49	29	5	10	6	0	79	15	434
2011	Does not provide services to public	54	31	7	4	3	1	86	7	552

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	28	10	10	5	0	1	75	15	259
2019	Does not provide services to public	46	35	9	7	2	0	1	81	10	610
2018	Provides services to public	37	42	8	8	4	0	1	80	12	267
2018	Does not provide services to public	37	41	9	7	4	0	2	80	11	620
2017	Provides services to public	35	40	9	7	8	1	0	75	15	297
2017	Does not provide services to public	44	32	8	9	5	1	1	78	14	562
2014	Provides services to public	42	29	10	11	7	0	1	72	18	400
2014	Does not provide services to public	46	31	9	9	4	0	1	78	12	682
2011	Provides services to public	31	36	13	9	7	1	3	69	17	436
2011	Does not provide services to public	36	37	10	8	5	1	3	76	14	553
2008	Provides services to public	34	37	15	7	7	1	1	71	14	289
2008	Does not provide services to public	36	36	11	10	4	0	2	75	14	402

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	26	3	8	2	0	87	11	259
2019	Does not provide services to public	66	24	6	3	1	0	90	4	606
2017	Provides services to public	52	35	6	5	1	0	88	6	296
2017	Does not provide services to public	60	28	7	3	2	0	88	6	564
2014	Provides services to public	55	30	7	6	1	0	85	8	399
2014	Does not provide services to public	60	29	6	3	2	1	89	5	682

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	20	6	7	6	0	0	82	12	259
2019	Does not provide services to public	64	24	5	5	1	1	0	88	6	610
2018	Provides services to public	55	30	5	6	4	0	0	85	10	267
2018	Does not provide services to public	57	28	7	4	3	0	0	85	8	619
2017	Provides services to public	52	30	6	9	3	1	0	83	11	297
2017	Does not provide services to public	56	28	6	5	4	0	0	85	9	564
2014	Provides services to public	47	30	10	7	6	0	1	78	12	399
2014	Does not provide services to public	52	29	7	6	5	0	1	82	11	682
2011	Provides services to public	42	30	10	10	5	0	2	74	16	437
2011	Does not provide services to public	49	30	8	8	4	0	2	80	12	553

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	26	9	6	5	80	11	259
2019	Does not provide services to public	52	34	8	3	2	87	5	610
2018	Provides services to public	49	35	9	5	1	85	6	265
2018	Does not provide services to public	45	39	7	6	2	84	9	614
2017	Provides services to public	43	41	6	7	3	84	9	296
2017	Does not provide services to public	45	39	7	5	3	85	8	564
2014	Provides services to public	41	36	12	8	4	77	12	400
2014	Does not provide services to public	43	38	9	8	3	80	11	682
2011	Provides services to public	39	37	13	5	6	76	11	435
2011	Does not provide services to public	39	37	9	10	4	77	14	552
2008	Provides services to public	38	41	10	5	7	79	11	285
2008	Does not provide services to public	42	36	14	7	2	78	9	402

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	12	9	5	0	0	74	15	259
2019	Does not provide services to public	43	35	8	9	3	0	1	79	12	612
2018	Provides services to public	39	32	14	9	6	0	0	72	14	265
2018	Does not provide services to public	38	34	12	8	6	1	0	73	14	616
2017	Provides services to public	33	34	14	9	8	1	1	68	17	297
2017	Does not provide services to public	36	37	11	9	7	0	0	73	16	563
2014	Provides services to public	32	35	11	13	8	0	1	68	21	400
2014	Does not provide services to public	36	32	11	12	7	0	1	69	20	682
2011	Provides services to public	26	37	14	12	10	0	1	64	22	437
2011	Does not provide services to public	33	36	12	10	9	0	0	69	19	553

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	34	9	9	4	79	12	258
2019	Does not provide services to public	41	41	8	8	3	81	10	607
2018	Provides services to public	39	43	8	6	4	81	10	267
2018	Does not provide services to public	35	41	12	8	5	76	12	617
2017	Provides services to public	35	44	8	8	5	79	13	297
2017	Does not provide services to public	37	37	10	10	6	74	16	563

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	25	4	4	2	0	0	90	6	257
2019	Does not provide services to public	62	29	5	2	1	0	0	91	3	610
2018	Provides services to public	61	32	3	3	1	0	0	93	4	266
2018	Does not provide services to public	61	31	5	2	1	1	0	92	3	618
2017	Provides services to public	53	36	5	2	3	0	0	89	6	296
2017	Does not provide services to public	55	32	5	4	3	0	0	88	7	562
2014	Provides services to public	56	33	6	3	1	0	0	90	4	400
2014	Does not provide services to public	58	30	5	4	3	0	0	88	6	680
2011	Provides services to public	46	39	8	3	3	1	0	85	7	436
2011	Does not provide services to public	56	29	7	5	2	0	1	86	7	554
2008	Provides services to public	53	35	7	2	3	0	0	88	5	288
2008	Does not provide services to public	54	36	6	1	1	1	0	91	3	403

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	23	9	13	6	0	72	19	259
2019	Does not provide services to public	48	33	8	8	3	0	81	11	612
2018	Provides services to public	40	37	10	10	3	0	77	13	266
2018	Does not provide services to public	43	33	9	9	5	0	77	14	618
2017	Provides services to public	37	35	11	9	7	1	73	16	297
2017	Does not provide services to public	40	33	10	9	7	1	74	16	564

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	24	8	3	3	0	86	5	258
2019	Does not provide services to public	65	25	7	1	1	0	90	2	607
2018	Provides services to public	60	30	6	3	0	0	90	3	263
2018	Does not provide services to public	59	31	8	2	1	0	90	2	614
2017	Provides services to public	60	31	7	1	0	1	92	1	295
2017	Does not provide services to public	59	31	7	2	2	0	90	3	563
2014	Provides services to public	66	26	6	2	1	0	92	2	400
2014	Does not provide services to public	68	21	7	2	1	0	89	4	682
2011	Provides services to public	60	28	8	2	2	0	88	4	437
2011	Does not provide services to public	63	27	6	3	1	0	90	3	553

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	29	9	8	6	0	0	77	14	259
2019	Does not provide services to public	50	31	9	6	4	0	0	81	10	612
2018	Provides services to public	37	41	11	6	5	0	0	78	11	265
2018	Does not provide services to public	46	34	8	8	4	0	0	80	12	617
2017	Provides services to public	39	38	9	8	5	1	0	78	13	295
2017	Does not provide services to public	44	33	7	10	6	0	0	77	16	563
2014	Provides services to public	32	36	11	12	8	0	1	69	20	400
2014	Does not provide services to public	38	38	8	9	6	0	1	77	15	682
2011	Provides services to public	33	36	13	8	9	0	1	69	17	435
2011	Does not provide services to public	40	34	9	10	5	0	0	75	16	552

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	26	12	8	5	0	0	76	12	259
2019	Does not provide services to public	52	29	9	6	3	0	0	82	9	611
2018	Provides services to public	39	37	12	7	4	0	0	77	11	264
2018	Does not provide services to public	46	31	13	7	3	0	0	77	10	613
2017	Provides services to public	39	36	11	9	4	1	0	76	13	294
2017	Does not provide services to public	45	34	8	7	6	0	0	79	13	562
2014	Provides services to public	39	33	12	10	7	0	0	72	17	400
2014	Does not provide services to public	41	35	12	8	4	0	1	76	12	681

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	31	10	6	4	0	0	81	9	258
2019	Does not provide services to public	50	34	7	6	2	0	0	84	8	607
2018	Provides services to public	40	37	11	7	4	1	0	78	11	264
2018	Does not provide services to public	44	32	13	7	3	0	1	76	11	614
2017	Provides services to public	41	36	11	6	6	0	0	77	12	295
2017	Does not provide services to public	45	32	12	6	5	1	0	77	11	563
2014	Provides services to public	38	35	12	8	7	0	0	73	15	400
2014	Does not provide services to public	44	34	9	8	4	1	1	79	13	682
2011	Provides services to public	37	39	12	8	3	0	0	76	12	436
2011	Does not provide services to public	43	37	9	6	4	0	1	81	10	553

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	28	9	5	4	83	9	259
2019	Does not provide services to public	57	29	9	3	1	86	5	611
2018	Provides services to public	52	34	8	3	3	86	6	266
2018	Does not provide services to public	51	32	9	6	2	84	7	617
2017	Provides services to public	49	35	8	5	2	84	7	294
2017	Does not provide services to public	48	34	9	5	2	83	8	563
2014	Provides services to public	50	32	7	8	3	82	11	399
2014	Does not provide services to public	50	32	10	4	4	83	8	682
2011	Provides services to public	44	40	8	5	4	84	9	436
2011	Does not provide services to public	46	38	6	7	2	85	9	553
2008	Provides services to public	40	41	9	6	3	82	9	288
2008	Does not provide services to public	46	35	12	5	1	81	6	403

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	34	20	9	5	0	0	67	14	259
2019	Does not provide services to public	46	31	15	6	2	0	0	77	8	610
2018	Provides services to public	33	36	17	11	3	0	1	69	14	267
2018	Does not provide services to public	43	29	16	7	4	0	0	73	11	619
2017	Provides services to public	35	32	19	9	4	0	2	68	13	297
2017	Does not provide services to public	38	36	13	7	3	0	3	77	10	564
2014	Provides services to public	36	30	18	8	6	1	2	68	14	400
2014	Does not provide services to public	42	35	12	6	3	0	2	79	9	682
2011	Provides services to public	31	34	17	10	7	0	2	67	17	435
2011	Does not provide services to public	41	37	12	5	4	0	1	79	9	552
2008	Provides services to public	30	37	18	8	6	0	0	67	15	288
2008	Does not provide services to public	35	34	17	9	4	0	1	70	13	403

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	16	35	24	18	1	1	42	23	259
2019	Does not provide services to public	5	17	32	27	18	1	1	45	22	607
2018	Provides services to public	7	21	31	23	15	1	2	39	30	266
2018	Does not provide services to public	9	19	30	25	15	0	1	41	28	620
2017	Provides services to public	9	20	37	16	13	0	4	30	31	296
2017	Does not provide services to public	8	16	37	22	13	1	3	36	25	562
2014	Provides services to public	11	25	29	18	13	1	3	32	37	399
2014	Does not provide services to public	6	19	33	23	15	1	3	40	26	682
2011	Provides services to public	11	22	36	19	8	0	4	28	34	432
2011	Does not provide services to public	8	23	32	21	12	1	3	34	32	552
2008	Provides services to public	11	22	33	21	10	1	2	32	34	288
2008	Does not provide services to public	11	22	31	24	9	0	2	34	34	403

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	25	24	25	1	0	50	25	260
2019	Does not provide services to public	5	12	26	29	25	2	1	55	18	606
2018	Provides services to public	9	12	33	27	16	1	1	44	22	263
2018	Does not provide services to public	9	16	24	26	22	1	2	49	26	618
2017	Provides services to public	6	18	28	21	21	2	4	45	25	296
2017	Does not provide services to public	7	14	25	23	23	3	5	50	24	560
2014	Provides services to public	9	15	25	25	22	1	4	49	25	399
2014	Does not provide services to public	5	14	24	25	26	2	3	54	21	680
2011	Provides services to public	12	15	27	23	16	2	5	41	29	433
2011	Does not provide services to public	10	15	23	27	21	1	4	50	26	552
2008	Provides services to public	9	15	25	22	21	2	6	46	27	287
2008	Does not provide services to public	10	12	28	25	19	2	4	47	23	402

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	13	28	21	23	0	1	46	26	260
2019	Does not provide services to public	6	9	23	30	29	1	2	60	16	608
2018	Provides services to public	12	12	30	24	21	1	1	45	24	264
2018	Does not provide services to public	9	12	26	28	23	1	2	52	22	615
2017	Provides services to public	14	14	26	22	18	2	5	43	30	296
2017	Does not provide services to public	8	12	23	25	25	2	5	53	22	562
2014	Provides services to public	12	16	28	20	19	1	5	41	30	400
2014	Does not provide services to public	6	10	24	28	26	1	4	57	17	680
2011	Provides services to public	15	19	27	20	13	2	5	35	36	435
2011	Does not provide services to public	10	14	25	24	22	1	4	49	25	550
2008	Provides services to public	12	16	24	21	22	1	4	45	29	286
2008	Does not provide services to public	10	12	26	26	20	1	3	49	24	401

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	7	25	31	27	0	2	60	15	257
2019	Does not provide services to public	2	6	23	34	33	0	1	69	8	608
2018	Provides services to public	5	10	31	32	22	1	1	54	15	264
2018	Does not provide services to public	6	11	23	32	26	1	1	59	17	615
2017	Provides services to public	6	16	26	27	19	2	4	49	23	297
2017	Does not provide services to public	4	10	29	30	24	1	3	56	14	560
2014	Provides services to public	5	14	29	29	19	1	3	50	19	400
2014	Does not provide services to public	3	12	24	34	24	0	3	60	15	677
2011	Provides services to public	8	12	31	28	16	1	5	46	21	435
2011	Does not provide services to public	5	12	26	32	22	0	3	55	18	552
2008	Provides services to public	8	13	27	28	20	1	3	51	21	288
2008	Does not provide services to public	7	13	33	24	21	1	2	46	20	402

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	15	26	22	23	2	1	46	27	260
2019	Does not provide services to public	7	14	24	26	27	1	2	54	21	607
2018	Provides services to public	9	17	33	21	16	2	2	39	27	264
2018	Does not provide services to public	9	18	24	24	21	1	3	47	28	617
2017	Provides services to public	14	21	20	19	19	3	5	41	37	296
2017	Does not provide services to public	10	16	29	22	17	1	4	42	28	561
2014	Provides services to public	15	17	26	19	18	2	4	38	34	400
2014	Does not provide services to public	11	20	25	17	22	1	5	41	33	679
2011	Provides services to public	19	20	22	21	13	1	4	35	41	434
2011	Does not provide services to public	15	19	25	20	16	1	5	38	36	553
2008	Provides services to public	10	22	26	17	19	0	6	38	34	285
2008	Does not provide services to public	12	17	25	22	15	1	6	41	32	401

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	28	21	20	2	1	43	28	259
2019	Does not provide services to public	3	13	25	27	25	3	3	55	18	604
2018	Provides services to public	10	14	31	22	17	3	3	42	25	265
2018	Does not provide services to public	8	15	23	26	24	2	3	52	24	614
2017	Provides services to public	7	18	24	24	19	3	5	47	27	296
2017	Does not provide services to public	7	12	27	22	23	2	5	49	21	562
2014	Provides services to public	6	17	23	27	21	2	4	51	24	397
2014	Does not provide services to public	4	10	23	28	27	2	6	59	16	680
2011	Provides services to public	13	16	25	23	15	3	5	41	32	430
2011	Does not provide services to public	11	15	24	25	19	2	6	47	28	550
2008	Provides services to public	11	21	30	18	13	3	4	33	34	287
2008	Does not provide services to public	9	17	26	26	13	4	5	43	29	403

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	10	27	24	23	2	2	49	23	260
2019	Does not provide services to public	5	10	26	29	26	1	2	57	16	610
2018	Provides services to public	8	16	29	27	16	2	2	45	25	263
2018	Does not provide services to public	7	12	27	28	22	2	2	52	20	616
2017	Provides services to public	8	12	32	22	18	4	4	44	22	296
2017	Does not provide services to public	8	10	27	27	22	2	4	52	19	562
2014	Provides services to public	11	17	29	20	17	2	4	39	29	397
2014	Does not provide services to public	6	14	27	26	23	1	3	51	21	677

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	12	28	28	22	0	1	51	20	260
2019	Does not provide services to public	4	13	26	29	27	0	1	57	17	606

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	14	3	4	2	0	2	91	6	259
2019	Does not provide services to public	74	12	6	4	2	0	2	88	7	612
2017	Provides services to public	65	22	4	6	1	0	2	89	8	296
2017	Does not provide services to public	71	15	3	5	3	0	3	89	8	563
2014	Provides services to public	72	15	4	5	3	0	2	88	8	399
2014	Does not provide services to public	72	17	3	3	2	0	2	91	5	682
2011	Provides services to public	70	19	4	4	2	0	1	90	6	437
2011	Does not provide services to public	71	18	4	4	2	0	2	90	6	548
2008	Provides services to public	61	21	5	3	5	0	3	86	9	289
2008	Does not provide services to public	66	17	5	6	2	1	2	86	8	403

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	21	15	9	9	5	2	65	19	259
2019	Does not provide services to public	36	27	15	7	4	7	4	71	13	612
2018	Provides services to public	27	28	19	9	7	6	3	62	17	265
2018	Does not provide services to public	29	28	17	11	5	7	4	63	18	617
2017	Provides services to public	32	30	15	9	9	3	3	65	20	297
2017	Does not provide services to public	33	27	15	6	6	7	5	68	14	564
2014	Provides services to public	28	26	16	11	11	4	5	59	24	400
2014	Does not provide services to public	35	28	11	10	7	4	5	69	19	682

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	22	7	8	8	0	0	77	15	260
2019	Does not provide services to public	58	24	6	8	2	1	0	83	11	613
2018	Provides services to public	45	32	8	10	5	1	0	77	15	265
2018	Does not provide services to public	51	27	8	9	4	0	0	79	13	616
2017	Provides services to public	45	28	9	9	8	0	0	73	17	297
2017	Does not provide services to public	53	26	8	7	5	1	0	80	12	563
2014	Provides services to public	43	29	10	10	7	1	1	73	17	400
2014	Does not provide services to public	49	25	9	9	6	0	1	76	15	682

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	31	5	7	4	0	84	11	259
2019	Does not provide services to public	65	22	6	6	1	0	87	7	613
2018	Provides services to public	49	34	7	7	2	0	83	10	261
2018	Does not provide services to public	53	33	5	7	2	0	86	9	614
2017	Provides services to public	45	37	6	7	4	0	82	12	296
2017	Does not provide services to public	56	32	4	5	2	0	89	7	563
2014	Provides services to public	45	35	9	8	3	0	80	11	400
2014	Does not provide services to public	50	32	7	6	4	1	84	10	682

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	7	7	4	0	83	10	260
2019	Does not provide services to public	59	28	7	4	1	1	88	5	611
2018	Provides services to public	44	40	11	2	1	1	85	4	264
2018	Does not provide services to public	50	35	8	4	2	0	86	7	618

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	24	8	5	3	0	6	83	9	260
2019	Does not provide services to public	59	20	11	2	1	1	5	84	4	610

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	27	9	6	7	0	3	77	14	257
2019	Does not provide services to public	53	28	8	5	4	0	2	82	10	609
2018	Provides services to public	45	34	8	8	4	0	2	80	12	264
2018	Does not provide services to public	48	30	9	7	3	1	2	80	10	615
2017	Provides services to public	39	34	11	10	5	1	2	74	15	297
2017	Does not provide services to public	47	31	9	8	4	0	1	79	12	563
2014	Provides services to public	40	35	10	7	5	0	3	77	12	400
2014	Does not provide services to public	44	32	11	7	5	0	1	77	12	681
2011	Provides services to public	34	35	12	10	5	1	2	71	16	437
2011	Does not provide services to public	40	33	10	9	6	0	1	74	16	553
2008	Provides services to public	34	33	9	10	9	1	3	70	20	289
2008	Does not provide services to public	34	34	15	9	6	1	1	69	16	402

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	22	11	3	6	0	4	79	9	259
2019	Does not provide services to public	61	22	8	3	2	3	1	86	5	610
2018	Provides services to public	49	30	7	6	3	3	2	83	10	265
2018	Does not provide services to public	54	25	6	7	4	2	2	82	11	616
2017	Provides services to public	44	28	12	6	5	3	2	75	12	297
2017	Does not provide services to public	52	28	8	5	4	2	2	83	9	563
2014	Provides services to public	50	27	10	5	4	1	4	80	10	398
2014	Does not provide services to public	51	28	10	5	4	1	2	81	9	681
2011	Provides services to public	39	33	11	7	5	3	3	76	12	437
2011	Does not provide services to public	46	26	12	8	6	1	2	73	14	553
2008	Provides services to public	39	29	13	7	7	1	3	71	15	289
2008	Does not provide services to public	42	29	11	6	7	4	1	76	13	402

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	23	9	7	5	1	3	78	12	259
2019	Does not provide services to public	55	27	7	6	2	1	1	84	8	607
2018	Provides services to public	44	31	11	6	6	1	2	77	12	265
2018	Does not provide services to public	52	29	7	7	3	1	1	82	10	616
2017	Provides services to public	37	38	11	6	5	1	2	77	11	296
2017	Does not provide services to public	52	30	7	6	4	1	1	83	10	562
2014	Provides services to public	46	30	9	8	5	1	3	77	14	400
2014	Does not provide services to public	47	31	11	7	4	0	1	78	11	682
2011	Provides services to public	37	34	10	9	7	1	2	73	16	434
2011	Does not provide services to public	44	31	8	8	7	0	1	76	16	552
2008	Provides services to public	37	33	10	8	8	0	3	73	17	289
2008	Does not provide services to public	37	34	11	8	7	1	1	73	16	402

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	84	6	3	1	3	4	94	3	259
2019	Does not provide services to public	83	7	2	3	1	3	93	4	610
2017	Provides services to public	78	13	3	2	1	3	93	3	297
2017	Does not provide services to public	83	10	3	1	1	3	95	2	562
2014	Provides services to public	80	10	3	4	1	3	93	5	400
2014	Does not provide services to public	83	10	2	2	1	3	95	3	681
2011	Provides services to public	77	12	3	2	2	3	93	4	433
2011	Does not provide services to public	82	10	2	2	1	2	94	4	553
2008	Provides services to public	72	12	4	4	2	5	89	7	289
2008	Does not provide services to public	79	11	3	5	0	2	91	6	401

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	15	4	3	4	1	7	89	7	260
2019	Does not provide services to public	70	17	4	2	2	1	4	91	5	611
2017	Provides services to public	55	25	6	3	4	2	5	86	8	296
2017	Does not provide services to public	63	21	4	4	3	1	3	88	8	561
2014	Provides services to public	50	20	7	6	7	2	8	78	14	400
2014	Does not provide services to public	58	19	5	4	5	3	5	84	10	681
2011	Provides services to public	37	27	9	8	7	2	9	72	18	436
2011	Does not provide services to public	46	24	8	6	9	2	4	75	17	551

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	7	1	6	0	3	85	8	259
2019	Does not provide services to public	72	16	6	2	2	1	1	90	4	609
2018	Provides services to public	57	24	9	3	3	1	2	84	7	264
2018	Does not provide services to public	62	23	5	4	4	1	2	86	9	616
2017	Provides services to public	55	25	10	4	5	0	2	81	9	297
2017	Does not provide services to public	63	23	6	3	3	1	1	88	6	562

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	20	7	6	6	0	3	80	12	260
2019	Does not provide services to public	61	23	7	5	3	0	1	85	8	613
2018	Provides services to public	50	30	10	4	5	0	2	81	9	265
2018	Does not provide services to public	54	26	8	6	5	1	1	81	11	615
2017	Provides services to public	48	27	11	7	5	0	2	77	12	296
2017	Does not provide services to public	58	24	7	7	4	0	1	82	11	562
2014	Provides services to public	51	25	10	6	6	0	2	78	12	399
2014	Does not provide services to public	56	25	9	5	4	0	1	82	9	681

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	9	7	4	0	1	80	11	75
2019	Does not provide services to public	40	37	11	6	2	2	1	80	9	185

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	29	9	8	8	2	0	74	17	258
2019	Does not provide services to public	49	30	9	5	3	3	0	81	9	611
2018	Provides services to public	34	35	13	7	7	3	0	72	14	267
2018	Does not provide services to public	39	31	13	9	5	2	1	72	15	616
2017	Provides services to public	33	33	15	9	7	3	0	68	17	297
2017	Does not provide services to public	39	31	11	8	8	3	0	72	16	564
2014	Provides services to public	35	31	14	10	6	3	1	69	17	399
2014	Does not provide services to public	39	33	10	7	8	3	0	74	16	681
2011	Provides services to public	26	30	17	11	10	5	1	60	23	436
2011	Does not provide services to public	34	29	13	10	8	4	0	66	20	549

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	28	10	8	7	0	0	74	16	258
2019	Does not provide services to public	46	32	9	7	5	1	0	79	12	609
2018	Provides services to public	37	33	13	6	9	2	0	72	15	266
2018	Does not provide services to public	37	31	12	12	7	1	1	69	19	615
2017	Provides services to public	35	30	15	11	7	2	0	66	18	297
2017	Does not provide services to public	38	29	13	10	8	1	0	68	18	561
2014	Provides services to public	33	32	14	11	9	1	0	66	20	398
2014	Does not provide services to public	38	31	13	9	8	1	0	70	17	681
2011	Provides services to public	26	30	17	10	13	2	1	58	24	435
2011	Does not provide services to public	31	30	14	11	12	2	0	63	23	551
2008	Provides services to public	32	26	18	10	10	2	2	60	21	287
2008	Does not provide services to public	33	30	15	9	11	2	1	64	20	402

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	30	11	14	7	5	0	67	21	258
2019	Does not provide services to public	38	32	12	10	5	3	0	72	15	609
2018	Provides services to public	26	34	16	11	9	3	0	62	21	266
2018	Does not provide services to public	27	31	16	15	8	3	1	60	24	614
2017	Provides services to public	26	33	15	13	9	3	0	61	23	296
2017	Does not provide services to public	30	30	15	12	9	4	0	63	22	563
2014	Provides services to public	26	30	17	15	9	3	0	58	24	399
2014	Does not provide services to public	30	33	15	11	7	4	0	65	20	682
2011	Provides services to public	18	32	20	12	12	4	1	54	25	437
2011	Does not provide services to public	24	35	15	14	8	3	0	61	23	551
2008	Provides services to public	24	33	20	11	8	3	1	60	20	289
2008	Does not provide services to public	24	34	14	13	9	6	0	61	23	403

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	29	10	17	7	2	0	66	24	257
2019	Does not provide services to public	33	36	13	10	6	2	0	71	16	611
2018	Provides services to public	27	34	17	14	8	0	0	61	22	266
2018	Does not provide services to public	25	34	14	15	9	2	1	61	25	617
2017	Provides services to public	26	34	16	14	8	2	0	61	23	297
2017	Does not provide services to public	28	35	10	15	10	1	1	64	25	563
2014	Provides services to public	23	32	16	15	11	1	1	56	27	400
2014	Does not provide services to public	31	31	13	14	9	2	1	64	23	682
2011	Provides services to public	19	33	15	17	12	3	1	54	30	436
2011	Does not provide services to public	23	33	11	19	12	2	0	57	31	553
2008	Provides services to public	27	32	15	15	10	0	0	59	26	288
2008	Does not provide services to public	21	39	12	16	9	2	0	62	26	403

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	17	8	6	3	3	4	82	10	260
2019	Does not provide services to public	57	21	9	2	4	3	3	83	7	611

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	39	10	8	4	0	78	12	259
2019	Does not provide services to public	41	41	7	7	3	1	83	10	611
2018	Provides services to public	35	45	11	6	3	0	80	9	266
2018	Does not provide services to public	32	42	12	11	3	0	74	14	613
2017	Provides services to public	38	38	12	7	5	0	76	12	297
2017	Does not provide services to public	37	38	11	9	5	1	76	14	564
2014	Provides services to public	39	38	11	7	5	0	77	12	400
2014	Does not provide services to public	39	39	12	6	3	1	79	10	682
2011	Provides services to public	30	35	15	11	8	1	66	19	433
2011	Does not provide services to public	36	37	11	9	5	1	74	15	553

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	39	12	11	10	1	0	67	21	257
2019	Does not provide services to public	27	37	13	15	5	3	0	66	21	609

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	28	7	9	7	1	0	76	16	260
2019	Does not provide services to public	47	29	9	7	4	3	1	80	11	609
2018	Provides services to public	38	37	10	9	3	2	2	77	12	266
2018	Does not provide services to public	41	31	11	9	4	2	1	74	14	615
2017	Provides services to public	39	31	14	9	4	2	1	73	13	297
2017	Does not provide services to public	44	31	10	8	4	3	1	77	12	563
2014	Provides services to public	43	33	10	7	5	1	1	77	13	400
2014	Does not provide services to public	47	29	9	7	5	2	1	79	12	682
2011	Provides services to public	37	32	10	7	9	3	1	72	17	436
2011	Does not provide services to public	44	28	10	8	6	4	1	75	14	551
2008	Provides services to public	39	33	10	8	8	1	1	74	16	289
2008	Does not provide services to public	38	31	10	9	5	5	1	74	15	403

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	30	12	9	7	2	72	16	259
2019	Does not provide services to public	43	34	14	5	3	1	78	8	610
2018	Provides services to public	37	35	15	8	4	1	73	12	266
2018	Does not provide services to public	38	31	15	9	4	2	71	14	615

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	20	16	8	13	10	3	57	24	258
2019	Does not provide services to public	31	22	15	9	8	12	4	63	20	608
2018	Provides services to public	17	22	20	12	12	12	4	47	29	265
2018	Does not provide services to public	27	21	15	10	11	12	4	57	25	616
2017	Provides services to public	22	20	18	12	15	10	3	48	31	297
2017	Does not provide services to public	24	19	16	11	11	13	5	53	27	563
2014	Provides services to public	19	16	18	12	15	13	7	44	33	400
2014	Does not provide services to public	24	18	16	13	11	11	7	51	30	682
2011	Provides services to public	19	19	18	14	13	10	6	45	33	436
2011	Does not provide services to public	19	21	16	12	12	15	5	50	30	550

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	25	13	10	9	1	0	67	19	260
2019	Does not provide services to public	39	32	13	7	5	4	1	74	12	611
2018	Provides services to public	33	33	12	10	8	3	0	68	19	266
2018	Does not provide services to public	34	31	14	13	6	3	0	67	19	611
2017	Provides services to public	34	32	11	10	9	3	0	69	20	296
2017	Does not provide services to public	38	30	11	10	5	5	0	73	15	563
2014	Provides services to public	34	29	12	14	8	3	1	65	23	400
2014	Does not provide services to public	38	30	12	9	7	4	1	71	16	679
2011	Provides services to public	25	29	14	11	15	3	2	57	28	436
2011	Does not provide services to public	31	30	13	12	10	3	1	64	23	553
2008	Provides services to public	33	34	15	7	10	1	0	68	17	289
2008	Does not provide services to public	30	36	14	10	7	2	1	68	18	403

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	24	14	15	18	1	5	50	36	260
2019	Does not provide services to public	22	25	14	14	15	3	7	52	32	611
2018	Provides services to public	17	28	15	15	20	2	3	48	37	266
2018	Does not provide services to public	19	20	14	15	21	4	7	44	40	615
2017	Provides services to public	19	21	14	16	20	4	5	44	40	296
2017	Does not provide services to public	19	20	11	18	20	4	8	44	43	561
2014	Provides services to public	18	17	14	15	26	1	9	39	45	400
2014	Does not provide services to public	15	20	13	17	23	3	10	40	46	682
2011	Provides services to public	11	19	15	17	27	2	9	34	49	437
2011	Does not provide services to public	10	16	14	21	29	3	7	28	56	554
2008	Provides services to public	11	19	16	17	28	1	8	33	50	286
2008	Does not provide services to public	12	22	15	19	24	3	4	37	47	401

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	22	11	4	2	0	3	82	7	260
2019	Does not provide services to public	63	17	9	4	2	1	4	84	7	611

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	9	5	2	4	2	12	88	7	259
2019	Does not provide services to public	65	8	4	3	3	2	15	88	7	611

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	21	9	6	4	1	3	79	11	260
2019	Does not provide services to public	62	16	9	4	2	1	5	84	6	611

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	16	11	7	7	2	4	74	15	259
2019	Does not provide services to public	56	19	9	6	2	3	7	82	8	612

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	15	6	6	9	2	6	77	16	258
2019	Does not provide services to public	64	10	6	4	5	4	7	83	10	610

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	14	8	3	3	1	4	85	7	260
2019	Does not provide services to public	74	10	5	2	1	2	6	91	4	611

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	8	5	2	4	2	3	88	6	259
2019	Does not provide services to public	80	7	3	1	2	3	5	94	3	612

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	85	5	2	0	1	1	5	96	2	258
2019	Does not provide services to public	83	5	1	0	1	1	9	97	1	608

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	34	17	9	2	1	0	72	11	259
2019	Does not provide services to public	39	39	11	6	2	2	1	81	8	611
2018	Provides services to public	31	41	19	5	4	0	1	73	9	266
2018	Does not provide services to public	35	39	14	6	4	2	0	75	11	615
2017	Provides services to public	31	38	18	7	4	2	0	71	12	294
2017	Does not provide services to public	34	37	13	9	4	2	1	73	14	563

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	35	9	6	3	0	0	81	10	260
2019	Does not provide services to public	55	28	8	4	3	1	0	84	7	609
2018	Provides services to public	53	30	8	5	3	1	0	84	8	266
2018	Does not provide services to public	52	33	7	5	2	1	0	86	8	618
2017	Provides services to public	43	38	9	7	2	1	0	82	9	293
2017	Does not provide services to public	52	33	8	3	3	1	0	86	6	563
2014	Provides services to public	45	33	11	6	4	1	1	79	9	399
2014	Does not provide services to public	49	33	9	6	2	1	0	83	8	682
2011	Provides services to public	35	36	14	6	6	2	1	73	12	435
2011	Does not provide services to public	43	35	11	5	4	1	0	80	9	552

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	26	12	4	3	1	0	81	7	260
2019	Does not provide services to public	54	28	10	3	1	4	0	86	4	608
2018	Provides services to public	48	31	11	4	3	2	1	82	7	265
2018	Does not provide services to public	48	31	12	4	2	2	0	81	6	616
2017	Provides services to public	42	35	12	5	2	3	1	80	8	296
2017	Does not provide services to public	48	30	13	4	2	3	0	80	6	563
2014	Provides services to public	44	32	12	5	3	4	1	80	8	400
2014	Does not provide services to public	49	30	10	4	2	5	1	83	6	682

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	24	6	4	4	0	0	86	8	260
2019	Does not provide services to public	66	25	4	2	2	0	0	92	4	611
2018	Provides services to public	63	26	6	3	2	0	0	89	5	264
2018	Does not provide services to public	59	29	6	4	2	0	0	88	6	618
2017	Provides services to public	49	35	9	4	3	0	0	84	7	293
2017	Does not provide services to public	59	30	5	3	3	0	0	89	6	563
2014	Provides services to public	53	31	8	4	4	0	0	84	8	400
2014	Does not provide services to public	59	29	5	4	3	0	0	88	7	682
2011	Provides services to public	43	36	10	5	6	1	0	80	10	435
2011	Does not provide services to public	52	28	9	6	4	0	0	81	10	552
2008	Provides services to public	42	33	11	6	7	0	1	76	13	288
2008	Does not provide services to public	47	34	9	5	4	0	0	82	9	402

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	26	8	3	7	0	81	11	259
2019	Does not provide services to public	57	27	8	5	3	0	84	8	612
2018	Provides services to public	48	31	10	6	5	0	79	11	266
2018	Does not provide services to public	48	27	13	8	5	0	75	12	620
2017	Provides services to public	41	32	13	8	6	0	73	14	295
2017	Does not provide services to public	50	24	14	6	5	1	74	11	563
2014	Provides services to public	38	30	15	10	7	1	68	17	399
2014	Does not provide services to public	44	28	14	7	5	1	73	13	682
2011	Provides services to public	33	30	17	8	10	1	65	18	436
2011	Does not provide services to public	36	29	15	10	10	1	65	20	553

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	27	9	5	6	0	80	11	260
2019	Does not provide services to public	55	30	7	5	3	0	85	8	605
2018	Provides services to public	48	32	10	6	4	0	80	10	262
2018	Does not provide services to public	48	28	11	7	4	0	77	12	615
2017	Provides services to public	44	32	12	9	4	0	75	13	295
2017	Does not provide services to public	48	28	12	6	5	0	77	11	562
2014	Provides services to public	40	30	11	13	6	0	70	19	400
2014	Does not provide services to public	44	30	12	8	4	0	75	13	681
2011	Provides services to public	32	33	16	10	8	0	66	18	434
2011	Does not provide services to public	36	33	12	11	8	1	69	19	552
2008	Provides services to public	35	36	12	9	8	0	71	17	289
2008	Does not provide services to public	41	30	14	10	3	0	72	14	402

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	17	14	11	9	2	1	65	21	259
2019	Does not provide services to public	48	24	12	9	5	2	1	74	14	613
2018	Provides services to public	42	22	17	8	10	1	0	64	19	264
2018	Does not provide services to public	42	23	14	10	8	2	1	67	18	620
2017	Provides services to public	38	23	19	7	11	2	0	63	18	295
2017	Does not provide services to public	44	20	16	10	8	3	1	66	18	563
2014	Provides services to public	39	17	15	14	11	3	2	58	26	400
2014	Does not provide services to public	41	20	15	11	9	3	1	63	21	681
2011	Provides services to public	31	26	15	11	11	5	1	61	24	436
2011	Does not provide services to public	35	22	16	12	12	2	1	59	25	552
2008	Provides services to public	29	25	16	12	13	4	1	57	26	289
2008	Does not provide services to public	34	22	18	15	8	4	0	58	24	402

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	29	40	31	260
2019	Does not provide services to public	24	39	37	613
2018	Provides services to public	29	36	35	266
2018	Does not provide services to public	27	35	38	620
2017	Provides services to public	26	40	34	296
2017	Does not provide services to public	29	36	35	563
2014	Provides services to public	34	35	32	400
2014	Does not provide services to public	30	36	34	682
2011	Provides services to public	35	35	30	437
2011	Does not provide services to public	33	36	31	554

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	14	8	64	1	7	6	76
2019	Does not provide services to public	19	13	38	5	12	13	147
2018	Provides services to public	9	11	62	3	6	7	78
2018	Does not provide services to public	13	11	53	5	11	6	171
2017	Provides services to public	13	11	52	7	10	6	79
2017	Does not provide services to public	12	11	52	5	15	5	166
2014	Provides services to public	13	13	59	6	9999	9	135
2014	Does not provide services to public	19	7	52	9	9999	13	206
2011	Provides services to public	20	11	52	7	9999	10	154
2011	Does not provide services to public	17	6	63	7	9999	7	183

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	38	8	6	2	1	9	83	8	258
2019	Does not provide services to public	43	35	8	6	2	1	6	83	8	609

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	17	9	2	2	6	11	85	4	258
2019	Does not provide services to public	60	20	8	1	1	5	7	89	2	610

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	260
2019	Does not provide services to public	8	92	612
2018	Provides services to public	16	84	263
2018	Does not provide services to public	12	88	620

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	35
2019	Does not provide services to public	42	58	48
2018	Provides services to public	54	46	43
2018	Does not provide services to public	53	47	79

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	35
2019	Does not provide services to public	68	32	48
2018	Provides services to public	48	52	43
2018	Does not provide services to public	63	37	79

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	35
2019	Does not provide services to public	0	100	48

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	35
2019	Does not provide services to public	32	68	48
2018	Provides services to public	38	62	43
2018	Does not provide services to public	55	45	78

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	35
2019	Does not provide services to public	38	62	48
2018	Provides services to public	37	63	43
2018	Does not provide services to public	46	54	78

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	35
2019	Does not provide services to public	47	53	48
2018	Provides services to public	49	51	43
2018	Does not provide services to public	43	57	78

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	35
2019	Does not provide services to public	49	51	48
2018	Provides services to public	47	53	43
2018	Does not provide services to public	36	64	78

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	35
2019	Does not provide services to public	34	66	48
2018	Provides services to public	40	60	43
2018	Does not provide services to public	37	63	78

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	35
2019	Does not provide services to public	51	49	48
2018	Provides services to public	57	43	43
2018	Does not provide services to public	54	46	78

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	35
2019	Does not provide services to public	34	66	48
2018	Provides services to public	41	59	43
2018	Does not provide services to public	36	64	78

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	35
2019	Does not provide services to public	15	85	48

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	35
2019	Does not provide services to public	51	49	48
2018	Provides services to public	34	66	43
2018	Does not provide services to public	39	61	78

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	35
2019	Does not provide services to public	20	80	48
2018	Provides services to public	16	84	43
2018	Does not provide services to public	24	76	78

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	35
2019	Does not provide services to public	19	81	48

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	35
2019	Does not provide services to public	54	46	47
2018	Provides services to public	70	30	43
2018	Does not provide services to public	63	37	79

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	35
2019	Does not provide services to public	12	88	47
2018	Provides services to public	36	64	43
2018	Does not provide services to public	28	72	79

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	35
2019	Does not provide services to public	19	81	47
2018	Provides services to public	17	83	43
2018	Does not provide services to public	16	84	79

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	35
2019	Does not provide services to public	29	71	47
2018	Provides services to public	23	77	43
2018	Does not provide services to public	22	78	79

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	260
2019	Does not provide services to public	12	88	610

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	14	20	5	8	20	9	54	18	260
2019	Does not provide services to public	26	13	13	4	3	29	11	65	13	613
2018	Provides services to public	17	18	22	6	6	25	6	50	18	265
2018	Does not provide services to public	25	13	15	5	7	26	8	58	19	618
2017	Provides services to public	20	14	17	8	8	23	9	50	25	296
2017	Does not provide services to public	20	14	16	6	5	27	12	56	18	564
2014	Provides services to public	20	12	16	9	7	26	11	51	25	399
2014	Does not provide services to public	20	14	15	8	5	28	10	55	20	682

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	28	11	6	6	8	1	75	13	260
2019	Does not provide services to public	47	25	13	4	3	9	1	79	7	613
2018	Provides services to public	35	30	15	5	6	8	0	71	12	264
2018	Does not provide services to public	38	26	17	5	4	10	0	71	10	616
2017	Provides services to public	34	24	19	5	7	9	1	65	14	296
2017	Does not provide services to public	36	23	16	7	5	12	1	68	13	564
2014	Provides services to public	32	24	17	7	5	12	2	66	15	399
2014	Does not provide services to public	34	26	17	6	4	11	1	68	12	682
2011	Provides services to public	30	33	20	5	5	6	1	68	11	434
2011	Does not provide services to public	37	30	15	6	4	8	1	72	11	551

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	259
2019	Does not provide services to public	5	95	609
2018	Provides services to public	7	93	266
2018	Does not provide services to public	5	95	620

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	19
2019	Does not provide services to public	36	64	32
2018	Provides services to public	52	48	18
2018	Does not provide services to public	35	65	30

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	19
2019	Does not provide services to public	0	100	32

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	19
2019	Does not provide services to public	26	74	31
2018	Provides services to public	57	43	18
2018	Does not provide services to public	31	69	30

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	19
2019	Does not provide services to public	23	77	31
2018	Provides services to public	27	73	18
2018	Does not provide services to public	17	83	30

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	19
2019	Does not provide services to public	21	79	31

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	19
2019	Does not provide services to public	28	72	31

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	19
2019	Does not provide services to public	25	75	31

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	19
2019	Does not provide services to public	0	100	31

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	19
2019	Does not provide services to public	100	31
2018	Provides services to public	100	18
2018	Does not provide services to public	100	30

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	19
2019	Does not provide services to public	100	31
2018	Provides services to public	100	18
2018	Does not provide services to public	100	30

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	19
2019	Does not provide services to public	35	65	31
2018	Provides services to public	43	57	18
2018	Does not provide services to public	28	72	30

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	19
2019	Does not provide services to public	16	84	31

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	19
2019	Does not provide services to public	48	52	31
2018	Provides services to public	35	65	18
2018	Does not provide services to public	56	44	30

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	259
2019	Does not provide services to public	7	93	610

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	9	20	5	5	24	9	55	15	260
2019	Does not provide services to public	25	11	14	2	3	34	12	67	8	612
2018	Provides services to public	19	14	22	3	3	32	7	54	10	267
2018	Does not provide services to public	25	12	16	2	3	34	7	64	9	617
2017	Provides services to public	21	12	18	3	4	31	12	57	11	297
2017	Does not provide services to public	19	13	14	2	2	36	13	63	8	564
2014	Provides services to public	20	12	16	2	5	31	14	58	12	399
2014	Does not provide services to public	21	13	16	3	2	35	11	63	8	681

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	22	16	4	4	9	1	73	9	260
2019	Does not provide services to public	47	23	13	2	2	12	1	80	5	610
2018	Provides services to public	36	27	15	4	5	12	1	73	9	267
2018	Does not provide services to public	40	26	15	3	2	13	1	77	7	616
2017	Provides services to public	34	23	18	4	4	14	4	70	9	296
2017	Does not provide services to public	38	26	13	3	2	15	2	78	6	561
2014	Provides services to public	36	23	18	3	3	14	3	70	8	400
2014	Does not provide services to public	37	27	14	3	2	16	1	77	6	679
2011	Provides services to public	40	29	15	5	3	7	0	75	8	436
2011	Does not provide services to public	40	31	13	4	2	10	1	79	7	553

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	26	16	14	12	0	1	57	27	259
2019	Does not provide services to public	36	27	15	10	11	1	0	64	21	612
2018	Provides services to public	30	27	19	10	12	0	1	58	23	265
2018	Does not provide services to public	27	29	18	11	13	0	2	58	24	618
2017	Provides services to public	33	21	15	12	14	2	3	57	27	297
2017	Does not provide services to public	30	28	17	12	10	0	3	60	22	561

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	29	28	11	10	0	0	51	21	257
2019	Does not provide services to public	29	32	22	10	6	0	0	62	16	611
2018	Provides services to public	16	28	29	16	10	0	0	44	27	264
2018	Does not provide services to public	22	32	22	13	9	0	1	55	22	618
2017	Provides services to public	14	27	28	19	9	1	2	42	29	296
2017	Does not provide services to public	21	32	27	10	10	0	1	53	20	563

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	27	19	7	5	0	2	68	13	257
2019	Does not provide services to public	47	27	15	6	3	1	0	75	9	607
2018	Provides services to public	28	32	21	11	7	0	2	61	18	266
2018	Does not provide services to public	36	30	17	9	6	0	1	67	16	612
2017	Provides services to public	26	29	24	12	7	0	2	57	19	296
2017	Does not provide services to public	33	33	19	7	5	0	2	67	13	563

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	22	22	15	13	0	1	49	29	259
2019	Does not provide services to public	31	28	19	13	7	1	1	60	21	608
2018	Provides services to public	19	24	27	19	10	0	0	43	29	265
2018	Does not provide services to public	28	23	23	11	14	1	1	52	25	616
2017	Provides services to public	22	21	22	15	16	1	2	44	33	295
2017	Does not provide services to public	24	24	22	16	10	1	3	50	27	561

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	27	8	3	3	0	4	86	6	257
2019	Does not provide services to public	60	21	10	4	2	0	3	84	6	608
2018	Provides services to public	52	20	16	5	2	1	4	75	8	263
2018	Does not provide services to public	53	22	11	6	4	0	4	78	11	616
2017	Provides services to public	48	18	13	6	5	1	9	74	12	295
2017	Does not provide services to public	48	24	11	5	5	1	6	78	10	561

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	22	18	7	8	0	67	15	258
2019	Does not provide services to public	47	24	17	7	4	0	72	11	612
2018	Provides services to public	38	30	18	8	6	0	68	14	265
2018	Does not provide services to public	43	26	16	7	7	1	69	14	618
2017	Provides services to public	38	26	19	11	5	1	64	17	295
2017	Does not provide services to public	37	31	19	8	5	0	68	13	559

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	33	16	6	5	0	1	73	11	260
2019	Does not provide services to public	46	31	13	6	3	1	1	78	9	610
2018	Provides services to public	35	33	21	6	5	0	1	69	10	263
2018	Does not provide services to public	36	34	15	7	6	1	1	72	13	615
2017	Provides services to public	38	30	17	9	5	0	2	69	14	295
2017	Does not provide services to public	37	31	17	8	4	0	1	70	12	561

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	37	17	6	6	0	1	71	12	258
2019	Does not provide services to public	39	31	16	10	3	0	0	71	12	610
2018	Provides services to public	34	29	23	10	5	0	0	63	15	265
2018	Does not provide services to public	32	34	17	10	6	0	1	67	16	615
2017	Provides services to public	31	29	18	14	6	1	1	61	21	295
2017	Does not provide services to public	31	31	22	9	6	0	1	63	15	562

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	29	12	10	5	0	1	72	15	259
2019	Does not provide services to public	45	28	13	8	4	1	0	74	13	610
2018	Provides services to public	38	33	13	11	5	0	0	71	16	264
2018	Does not provide services to public	37	31	16	10	5	0	1	68	16	614
2017	Provides services to public	39	23	20	9	8	0	1	63	17	295
2017	Does not provide services to public	35	34	16	8	6	0	1	69	15	560

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	21	11	8	5	0	1	76	12	260
2019	Does not provide services to public	58	22	10	5	4	1	0	81	9	610

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	26	20	6	4	0	0	70	11	257
2019	Does not provide services to public	53	29	12	4	2	1	0	83	5	608
2018	Provides services to public	39	35	17	6	3	0	1	74	9	262
2018	Does not provide services to public	42	34	12	8	3	0	1	78	11	611
2017	Provides services to public	37	34	16	7	4	1	2	73	11	295
2017	Does not provide services to public	40	34	15	7	3	0	1	75	10	559

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	9	4	4	1	83	8	258
2019	Does not provide services to public	69	17	8	2	1	1	88	4	608
2018	Provides services to public	62	24	10	3	1	1	86	4	263
2018	Does not provide services to public	65	19	9	3	2	2	86	5	609
2017	Provides services to public	63	19	8	6	3	1	83	9	297
2017	Does not provide services to public	68	19	7	3	2	1	88	5	562

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	11	5	2	1	1	4	93	2	255
2019	Does not provide services to public	83	7	3	1	1	1	5	96	2	606
2018	Provides services to public	78	11	6	1	1	0	3	92	2	262
2018	Does not provide services to public	79	10	4	1	1	1	4	93	3	613

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	13	6	4	5	1	2	84	9	260
2019	Does not provide services to public	82	6	4	2	2	1	2	91	5	612
2018	Provides services to public	70	14	6	4	4	1	1	86	8	264
2018	Does not provide services to public	75	9	6	3	3	0	3	88	6	614
2017	Provides services to public	69	13	7	4	3	0	4	85	7	296
2017	Does not provide services to public	74	11	7	3	2	0	3	88	5	561

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	25	12	4	2	0	0	82	6	260
2019	Does not provide services to public	62	23	8	3	2	1	1	87	5	607
2018	Provides services to public	48	32	11	5	2	0	1	81	8	265
2018	Does not provide services to public	58	25	10	3	2	0	1	85	5	619
2017	Provides services to public	57	24	9	5	3	0	2	83	8	297
2017	Does not provide services to public	58	29	6	4	1	0	2	89	5	561

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	6	6	6	1	81	12	259
2019	Does not provide services to public	67	15	8	4	5	1	84	8	610
2018	Provides services to public	59	21	10	5	4	1	81	9	265
2018	Does not provide services to public	58	19	9	6	5	2	80	11	615
2017	Provides services to public	54	20	10	8	4	4	77	12	296
2017	Does not provide services to public	62	19	8	5	4	2	83	9	561

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	14	6	2	2	0	21	87	4	260
2019	Does not provide services to public	59	11	4	1	1	0	23	92	3	610
2018	Provides services to public	49	17	6	1	1	1	25	88	3	264
2018	Does not provide services to public	55	13	5	1	0	0	26	92	2	610
2017	Provides services to public	54	13	6	1	1	0	25	90	3	297
2017	Does not provide services to public	59	12	4	1	1	0	23	93	2	561

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	25	7	3	2	0	2	87	5	258
2019	Does not provide services to public	78	13	4	1	0	0	4	95	1	609
2018	Provides services to public	54	24	14	3	3	0	2	80	6	264
2018	Does not provide services to public	70	16	6	1	0	0	7	93	1	615
2017	Provides services to public	64	18	10	2	2	0	5	86	4	295
2017	Does not provide services to public	71	17	4	1	0	1	6	94	2	561

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	11	3	5	3	1	1	89	8	260
2019	Does not provide services to public	76	12	5	2	3	0	2	90	5	612
2018	Provides services to public	68	15	5	2	5	1	5	88	7	262
2018	Does not provide services to public	76	11	4	3	2	0	3	90	6	617
2017	Provides services to public	69	12	4	5	3	1	6	87	8	297
2017	Does not provide services to public	70	15	4	3	3	0	4	89	7	564

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	25	12	4	3	0	2	80	8	259
2019	Does not provide services to public	62	21	10	3	1	0	1	85	5	611
2018	Provides services to public	51	27	13	4	3	0	3	80	7	262
2018	Does not provide services to public	57	26	12	3	1	0	2	84	4	618
2017	Provides services to public	53	30	9	4	2	0	3	85	5	296
2017	Does not provide services to public	53	27	11	4	1	1	3	84	5	562

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	34	33	10	5	52	15	260
2019	Does not provide services to public	25	37	27	8	3	62	11	612
2018	Provides services to public	15	33	38	11	3	48	14	266
2018	Does not provide services to public	22	36	29	9	4	58	14	618
2017	Provides services to public	14	30	39	11	6	44	17	297
2017	Does not provide services to public	16	35	31	13	4	51	17	564

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	22	33	21	14	0	0	36	32	258
2019	Does not provide services to public	6	12	33	30	18	0	0	49	18	609
2018	Provides services to public	7	14	45	22	11	0	0	34	21	267
2018	Does not provide services to public	8	14	38	22	17	0	0	40	22	612
2017	Provides services to public	7	19	39	21	13	0	1	35	26	296
2017	Does not provide services to public	6	15	39	26	13	1	1	39	21	562

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	33	14	5	2	1	1	78	7	260
2019	Does not provide services to public	46	34	11	5	1	3	0	82	6	610
2018	Provides services to public	39	39	13	6	1	3	0	80	8	266
2018	Does not provide services to public	41	34	12	7	2	3	0	78	10	620
2017	Provides services to public	33	37	15	8	4	3	0	72	13	295
2017	Does not provide services to public	32	39	12	8	5	4	0	74	13	564

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	34	13	6	7	0	74	13	258
2019	Does not provide services to public	41	34	13	8	3	1	76	11	612
2018	Provides services to public	31	33	18	12	5	1	64	17	267
2018	Does not provide services to public	35	33	12	10	6	4	71	17	620
2017	Provides services to public	26	37	17	9	9	1	65	18	297
2017	Does not provide services to public	29	38	13	10	8	2	69	18	562

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	259
2019	Does not provide services to public	15	85	612
2017	Provides services to public	21	79	297
2017	Does not provide services to public	15	85	563
2014	Provides services to public	19	81	400
2014	Does not provide services to public	14	86	681

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	90	10	41
2019	Does not provide services to public	82	18	91
2017	Provides services to public	81	19	61
2017	Does not provide services to public	80	20	86
2014	Provides services to public	85	15	75
2014	Does not provide services to public	80	20	96

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	34	5	8	0	0	86	8	35
2019	Does not provide services to public	67	22	3	7	1	0	89	8	74
2017	Provides services to public	57	32	4	5	2	0	89	7	49
2017	Does not provide services to public	59	26	4	4	3	3	88	8	69
2014	Provides services to public	70	17	3	5	3	2	89	8	64
2014	Does not provide services to public	69	21	4	6	0	0	90	6	77

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	33	22	9	10	2	1	24	76	258
2019	Does not provide services to public	27	36	17	8	7	2	2	28	72	612
2018	Provides services to public	28	28	17	14	8	3	0	30	70	265
2018	Does not provide services to public	34	30	17	10	7	3	1	35	65	621
2017	Provides services to public	28	30	16	7	13	3	2	30	70	297
2017	Does not provide services to public	34	26	19	10	8	2	1	35	65	563

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	66	34	190
2019	Does not provide services to public	62	38	417

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	186
2019	Does not provide services to public	53	47	410
2018	Provides services to public	33	67	179
2018	Does not provide services to public	43	57	389

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	26	13	13	10	0	5	62	24	189
2019	Does not provide services to public	36	24	13	11	7	0	8	65	20	406
2018	Provides services to public	31	28	15	8	10	1	7	64	20	179
2018	Does not provide services to public	37	27	10	11	9	1	5	67	22	388
2017	Provides services to public	30	25	10	16	10	1	9	60	29	198
2017	Does not provide services to public	32	26	11	10	12	1	7	64	24	349

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	18	14	17	22	3	19	33	50	191
2019	Does not provide services to public	11	16	16	15	20	3	19	35	45	407
2018	Provides services to public	6	20	13	15	30	2	14	30	54	180
2018	Does not provide services to public	9	13	13	13	31	4	18	28	55	388
2017	Provides services to public	5	13	10	12	36	3	21	23	64	197
2017	Does not provide services to public	6	11	13	14	33	5	17	22	61	349

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	14	11	13	10	2	6	64	25	256
2019	Does not provide services to public	47	18	14	6	6	1	9	71	13	599
2018	Provides services to public	43	15	13	8	13	1	7	63	23	265
2018	Does not provide services to public	49	15	12	8	7	1	7	71	16	617

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Micro-organizations combined by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment