2019 Public Service Employee Survey Results for Statistical Survey Operations by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 46 6 6 2 0 0 87 8 112
2019 Communications or public affairs 62 38 0 0 0 0 0 100 0 15
2019 Access to information and privacy 44 34 6 15 0 0 0 79 15 37
2019 Administration and operations 39 43 5 8 5 0 0 82 13 242
2019 Information management 48 46 0 6 0 0 0 94 6 30
2019 Data sciences 46 42 1 7 4 0 0 88 11 83
2019 Other services to the public 43 38 6 12 2 0 0 80 13 110
2019 None of the above 40 42 5 9 4 0 0 82 13 179
2017 Client contact centre 40 43 2 9 6 0 0 83 15 188
2017 Communications or public affairs 53 30 0 8 8 0 0 84 16 13
2017 Access to information and privacy 35 41 8 13 3 0 0 76 16 37
2017 Administration and operations 41 42 3 12 3 0 0 82 14 298
2017 Information management 40 36 8 13 4 0 0 76 17 29
2017 Data sciences 39 43 5 8 6 0 0 82 14 94
2017 Other services to the public 40 40 4 12 3 0 0 80 15 183
2017 None of the above 37 44 3 11 5 0 0 81 16 293
2014 Client contact centre 37 44 6 10 3 0 0 81 13 173
2014 Communications or public affairs 46 48 6 0 0 0 0 94 0 14
2014 Access to information and privacy 39 43 2 10 6 0 0 82 16 72
2014 Administration and operations 19 61 4 12 4 0 0 80 16 63
2014 Information management 42 44 5 8 2 0 0 85 10 59
2014 Other services to the public 40 43 5 8 4 0 0 83 12 211
2014 None of the above 34 44 3 15 4 0 0 78 19 311

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 13 5 1 2 0 9 92 3 112
2019 Communications or public affairs 57 21 8 0 0 0 13 90 0 15
2019 Access to information and privacy 87 5 0 5 0 0 3 95 5 37
2019 Administration and operations 71 13 3 2 2 2 9 93 4 242
2019 Information management 77 15 0 0 0 0 8 100 0 31
2019 Data sciences 75 11 2 1 2 0 9 95 3 83
2019 Other services to the public 77 14 1 3 0 0 5 95 3 110
2019 None of the above 77 11 2 1 2 0 6 94 4 180
2017 Client contact centre 60 15 5 0 3 0 17 90 4 188
2017 Communications or public affairs 75 0 0 0 8 0 16 90 10 13
2017 Access to information and privacy 68 26 3 0 0 0 3 97 0 37
2017 Administration and operations 77 8 3 1 2 0 9 93 4 297
2017 Information management 83 6 3 3 0 0 4 93 3 29
2017 Data sciences 65 17 2 1 3 1 11 93 4 95
2017 Other services to the public 69 9 8 2 1 0 11 88 3 184
2017 None of the above 64 13 5 4 1 0 13 88 6 292
2014 Client contact centre 61 8 3 1 3 0 25 91 6 174
2014 Communications or public affairs 48 13 10 0 0 10 19 85 0 14
2014 Access to information and privacy 81 6 0 1 0 0 12 99 1 72
2014 Administration and operations 77 8 1 0 4 0 9 94 5 63
2014 Information management 75 9 2 2 0 0 13 96 2 61
2014 Other services to the public 68 11 4 3 2 0 13 90 5 213
2014 None of the above 73 9 3 2 1 0 12 94 4 313

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 35 7 16 4 1 1 72 21 110
2019 Communications or public affairs 52 26 5 8 0 0 8 86 9 15
2019 Access to information and privacy 61 14 13 3 6 0 3 77 10 37
2019 Administration and operations 36 35 8 9 5 0 6 76 15 242
2019 Information management 42 31 6 11 4 0 7 78 16 31
2019 Data sciences 44 33 7 9 5 0 1 78 15 81
2019 Other services to the public 38 34 10 9 2 0 7 77 12 108
2019 None of the above 31 36 12 5 4 0 11 75 11 181
2017 Client contact centre 32 34 11 11 10 0 2 67 21 187
2017 Communications or public affairs 22 30 16 15 8 0 8 57 25 13
2017 Access to information and privacy 48 25 5 3 11 0 9 80 14 37
2017 Administration and operations 38 30 10 8 2 0 10 76 12 297
2017 Information management 24 38 13 17 4 0 3 64 22 29
2017 Data sciences 36 33 11 12 3 1 4 73 16 95
2017 Other services to the public 41 29 8 10 7 0 5 74 18 184
2017 None of the above 31 30 13 12 8 0 7 65 21 295
2014 Client contact centre 34 41 7 14 3 0 1 76 17 174
2014 Communications or public affairs 52 35 13 0 0 0 0 87 0 14
2014 Access to information and privacy 44 29 8 4 11 0 5 77 15 72
2014 Administration and operations 33 33 11 9 4 0 9 73 15 63
2014 Information management 31 37 11 11 7 0 2 69 19 60
2014 Other services to the public 35 32 11 9 5 0 8 73 16 212
2014 None of the above 33 26 14 10 8 0 10 65 19 311

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 41 9 12 2 0 0 77 14 111
2019 Communications or public affairs 53 30 8 8 0 0 0 83 8 15
2019 Access to information and privacy 45 31 15 8 0 0 0 77 8 37
2019 Administration and operations 40 34 9 12 4 0 0 75 16 242
2019 Information management 28 47 15 10 0 0 0 75 10 31
2019 Data sciences 43 36 4 16 1 0 0 79 16 83
2019 Other services to the public 40 46 6 7 1 0 0 85 9 109
2019 None of the above 37 41 4 16 3 0 0 78 19 181
2018 Client contact centre 34 46 8 9 3 0 0 81 12 169
2018 Communications or public affairs 55 45 0 0 0 0 0 100 0 15
2018 Access to information and privacy 46 42 5 7 0 0 0 88 7 48
2018 Administration and operations 28 54 8 8 3 0 0 82 10 68
2018 Information management 40 45 4 11 0 0 0 85 11 49
2018 Data sciences 38 46 5 8 4 0 0 84 11 117
2018 Other services to the public 36 48 5 7 4 0 0 84 11 179
2018 None of the above 36 45 6 10 3 0 0 80 13 230
2017 Client contact centre 37 41 7 10 5 0 0 77 15 188
2017 Communications or public affairs 22 40 23 15 0 0 0 62 15 13
2017 Access to information and privacy 27 54 11 6 3 0 0 81 8 37
2017 Administration and operations 42 42 6 8 2 0 0 84 10 298
2017 Information management 25 33 11 10 18 3 0 60 28 29
2017 Data sciences 42 45 6 4 2 0 0 87 6 95
2017 Other services to the public 38 43 6 8 5 0 0 81 13 184
2017 None of the above 34 41 10 12 4 0 0 75 15 293
2014 Client contact centre 36 40 11 9 4 0 0 76 13 174
2014 Communications or public affairs 40 42 19 0 0 0 0 81 0 14
2014 Access to information and privacy 29 52 5 11 3 0 0 82 13 72
2014 Administration and operations 38 37 8 13 4 0 0 74 17 63
2014 Information management 21 45 9 21 4 0 0 66 25 62
2014 Other services to the public 35 45 7 9 3 0 0 81 12 213
2014 None of the above 30 45 10 10 5 0 0 75 15 313

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 37 10 9 7 0 1 74 16 112
2019 Communications or public affairs 75 8 8 8 0 0 0 83 8 15
2019 Access to information and privacy 55 22 11 8 5 0 0 76 13 37
2019 Administration and operations 35 30 13 16 5 0 1 66 21 242
2019 Information management 35 38 12 9 6 0 0 73 15 31
2019 Data sciences 36 30 12 15 7 0 0 66 23 83
2019 Other services to the public 32 46 13 4 5 0 0 77 9 110
2019 None of the above 36 36 11 12 4 0 1 73 16 181
2017 Client contact centre 43 32 9 11 5 0 0 75 16 188
2017 Communications or public affairs 53 15 0 23 8 0 0 68 32 13
2017 Access to information and privacy 30 42 10 6 11 0 0 73 17 36
2017 Administration and operations 36 33 13 13 4 0 1 70 17 298
2017 Information management 40 20 20 7 10 3 0 61 18 29
2017 Data sciences 44 33 10 8 5 0 0 77 13 95
2017 Other services to the public 34 41 10 10 5 0 0 75 15 184
2017 None of the above 32 38 12 13 6 0 0 70 18 294
2014 Client contact centre 38 31 14 11 5 0 1 70 16 174
2014 Communications or public affairs 46 25 23 6 0 0 0 71 6 14
2014 Access to information and privacy 35 45 8 8 5 0 0 79 13 72
2014 Administration and operations 39 34 12 11 4 0 0 73 15 63
2014 Information management 27 31 9 20 12 0 2 59 32 62
2014 Other services to the public 32 35 15 12 4 1 1 68 16 213
2014 None of the above 32 37 7 13 8 1 2 71 21 313

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 28 13 14 13 1 1 59 28 112
2019 Communications or public affairs 44 23 8 25 0 0 0 67 25 15
2019 Access to information and privacy 39 32 16 13 0 0 0 72 13 37
2019 Administration and operations 29 32 13 14 10 1 1 63 24 242
2019 Information management 39 32 12 17 0 0 0 71 17 31
2019 Data sciences 32 28 14 12 11 2 1 62 24 83
2019 Other services to the public 31 37 16 8 7 0 0 69 15 110
2019 None of the above 31 29 15 10 13 0 2 61 23 181
2018 Client contact centre 30 25 15 11 18 1 0 56 29 169
2018 Communications or public affairs 34 18 14 14 14 7 0 56 29 15
2018 Access to information and privacy 41 42 13 1 2 0 0 83 4 48
2018 Administration and operations 30 27 17 16 7 2 2 58 24 68
2018 Information management 33 33 13 10 11 0 0 67 21 49
2018 Data sciences 28 33 16 10 10 0 4 63 20 116
2018 Other services to the public 24 29 16 14 17 1 0 53 31 179
2018 None of the above 23 38 14 13 11 0 1 62 24 233
2017 Client contact centre 31 29 17 10 13 0 1 61 23 188
2017 Communications or public affairs 33 52 0 7 8 0 0 85 15 13
2017 Access to information and privacy 24 37 20 6 14 0 0 61 20 37
2017 Administration and operations 29 28 17 12 12 0 1 58 25 297
2017 Information management 28 17 32 17 7 0 0 45 24 29
2017 Data sciences 33 35 15 12 4 0 1 69 16 95
2017 Other services to the public 33 27 18 9 12 1 1 61 21 184
2017 None of the above 26 28 17 16 11 0 2 55 28 294
2014 Client contact centre 32 31 10 12 13 1 1 64 26 173
2014 Communications or public affairs 29 35 13 17 6 0 0 65 23 14
2014 Access to information and privacy 37 24 16 15 6 0 1 62 21 72
2014 Administration and operations 38 34 13 14 0 0 1 73 14 62
2014 Information management 22 36 19 14 7 2 0 59 22 61
2014 Other services to the public 31 33 14 10 9 2 1 66 20 213
2014 None of the above 26 31 16 15 12 0 0 57 27 313

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 32 19 10 11 0 0 61 21 112
2019 Communications or public affairs 26 44 21 8 0 0 0 70 8 15
2019 Access to information and privacy 48 39 3 6 3 0 0 88 9 37
2019 Administration and operations 35 33 17 8 8 0 0 67 16 242
2019 Information management 30 52 17 2 0 0 0 81 2 31
2019 Data sciences 29 45 12 9 6 0 0 73 15 83
2019 Other services to the public 40 35 20 4 1 0 0 75 5 110
2019 None of the above 34 36 16 8 5 0 0 70 14 181
2018 Client contact centre 23 36 19 7 15 1 0 59 22 169
2018 Communications or public affairs 14 52 34 0 0 0 0 66 0 15
2018 Access to information and privacy 40 47 8 4 1 0 0 86 5 48
2018 Administration and operations 28 42 15 8 7 0 0 70 14 68
2018 Information management 31 43 6 16 4 0 0 74 20 49
2018 Data sciences 31 35 16 10 8 0 0 66 18 117
2018 Other services to the public 26 41 17 10 5 1 0 67 15 179
2018 None of the above 35 36 17 8 5 0 0 71 13 232
2017 Client contact centre 25 36 14 13 10 1 0 62 24 188
2017 Communications or public affairs 47 16 16 14 7 0 0 63 21 13
2017 Access to information and privacy 45 33 8 11 3 0 0 78 14 37
2017 Administration and operations 36 39 11 8 5 0 0 75 14 298
2017 Information management 25 44 20 0 11 0 0 69 11 29
2017 Data sciences 24 44 19 6 6 0 0 68 13 95
2017 Other services to the public 29 41 15 10 5 0 0 70 15 184
2017 None of the above 27 43 15 8 6 0 0 70 14 295
2014 Client contact centre 21 45 16 9 9 0 0 65 18 173
2014 Communications or public affairs 35 25 33 6 0 0 0 60 6 14
2014 Access to information and privacy 43 42 5 8 3 0 0 85 10 70
2014 Administration and operations 34 51 8 4 3 0 0 85 7 63
2014 Information management 22 38 26 10 5 0 0 59 15 62
2014 Other services to the public 35 39 16 4 6 0 0 74 10 213
2014 None of the above 28 42 17 9 5 0 0 70 13 313

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 22 25 14 21 2 1 38 36 112
2019 Communications or public affairs 27 35 0 21 17 0 0 62 38 15
2019 Access to information and privacy 25 34 14 5 18 3 0 62 24 37
2019 Administration and operations 21 26 16 18 18 0 0 47 37 242
2019 Information management 24 43 13 17 2 0 0 67 19 31
2019 Data sciences 19 31 16 18 17 0 0 50 35 83
2019 Other services to the public 26 32 13 17 12 0 0 59 28 110
2019 None of the above 27 29 15 18 9 1 0 57 28 180
2018 Client contact centre 21 25 14 20 19 1 0 47 39 169
2018 Communications or public affairs 0 45 14 27 14 0 0 45 41 15
2018 Access to information and privacy 29 43 11 11 6 0 0 71 17 48
2018 Administration and operations 21 29 19 10 20 2 0 50 31 68
2018 Information management 19 30 23 17 10 0 0 50 27 49
2018 Data sciences 22 31 17 16 14 0 0 53 30 117
2018 Other services to the public 17 24 22 17 21 1 0 41 37 179
2018 None of the above 18 30 15 18 17 0 0 49 36 232
2017 Client contact centre 20 27 21 13 18 0 1 47 32 188
2017 Communications or public affairs 15 32 8 29 8 0 8 51 40 13
2017 Access to information and privacy 23 37 8 20 12 0 0 61 31 37
2017 Administration and operations 17 38 16 17 12 0 0 55 29 297
2017 Information management 21 31 7 25 17 0 0 52 41 29
2017 Data sciences 14 41 17 16 12 0 0 55 28 95
2017 Other services to the public 20 33 15 17 16 0 0 53 33 184
2017 None of the above 18 31 13 21 17 0 0 49 38 295
2014 Client contact centre 20 35 16 15 15 0 0 55 29 174
2014 Communications or public affairs 23 40 19 6 13 0 0 62 19 14
2014 Access to information and privacy 25 42 14 6 12 0 0 67 19 71
2014 Administration and operations 20 46 18 10 7 0 0 66 16 63
2014 Information management 8 44 11 21 15 2 0 52 37 62
2014 Other services to the public 21 34 16 15 14 0 0 55 29 213
2014 None of the above 19 32 17 18 13 0 0 51 32 312

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 38 16 10 3 1 0 71 13 112
2019 Communications or public affairs 40 51 0 0 8 0 0 92 8 15
2019 Access to information and privacy 55 34 6 2 3 0 0 89 5 37
2019 Administration and operations 36 36 14 9 5 0 0 72 14 242
2019 Information management 47 31 15 8 0 0 0 77 8 31
2019 Data sciences 48 31 11 10 1 0 0 79 10 83
2019 Other services to the public 38 42 10 7 2 0 0 80 10 110
2019 None of the above 42 35 11 10 2 0 0 76 13 180
2018 Client contact centre 35 41 10 8 5 1 0 76 13 168
2018 Communications or public affairs 27 66 0 0 0 0 7 100 0 15
2018 Access to information and privacy 51 36 11 1 0 0 0 87 1 48
2018 Administration and operations 36 40 6 15 3 0 0 76 18 68
2018 Information management 52 37 9 2 0 0 0 89 2 48
2018 Data sciences 40 35 15 8 2 0 1 76 10 117
2018 Other services to the public 31 39 16 10 3 0 1 71 14 179
2018 None of the above 37 42 9 7 4 0 0 79 12 232
2017 Client contact centre 36 43 8 7 4 0 1 80 12 188
2017 Communications or public affairs 30 70 0 0 0 0 0 100 0 13
2017 Access to information and privacy 41 42 14 3 0 0 0 83 3 37
2017 Administration and operations 44 40 8 5 3 0 0 84 7 298
2017 Information management 35 37 11 13 4 0 0 72 17 29
2017 Data sciences 32 46 10 11 1 0 0 78 12 95
2017 Other services to the public 45 39 6 7 3 0 0 84 10 184
2017 None of the above 38 40 9 9 4 0 0 78 13 293

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 33 12 5 3 2 0 80 8 112
2019 Communications or public affairs 67 9 14 9 0 0 0 77 9 14
2019 Access to information and privacy 66 28 0 0 6 0 0 94 6 37
2019 Administration and operations 46 31 11 9 3 1 0 77 12 242
2019 Information management 49 31 13 7 0 0 0 79 7 31
2019 Data sciences 47 42 7 2 1 0 0 89 4 83
2019 Other services to the public 42 42 10 4 1 1 0 85 6 110
2019 None of the above 46 35 10 5 3 0 0 81 8 181
2018 Client contact centre 41 36 10 5 8 0 0 77 13 168
2018 Communications or public affairs 41 45 14 0 0 0 0 86 0 15
2018 Access to information and privacy 56 36 5 2 1 0 0 92 4 48
2018 Administration and operations 46 35 6 10 2 2 0 83 11 68
2018 Information management 54 29 13 4 0 0 0 83 4 49
2018 Data sciences 47 34 8 8 2 1 0 82 10 117
2018 Other services to the public 47 33 11 7 3 0 0 80 9 179
2018 None of the above 39 41 10 6 4 1 0 81 10 232
2017 Client contact centre 44 33 12 7 4 1 0 77 11 188
2017 Communications or public affairs 47 45 8 0 0 0 0 92 0 13
2017 Access to information and privacy 48 49 0 3 0 0 0 97 3 37
2017 Administration and operations 49 36 8 4 2 1 0 86 6 297
2017 Information management 52 24 13 11 0 0 0 76 11 29
2017 Data sciences 47 29 14 7 3 0 0 77 10 95
2017 Other services to the public 50 33 11 3 3 0 0 83 6 184
2017 None of the above 39 40 10 6 4 1 0 80 10 294
2014 Client contact centre 39 37 12 8 3 0 0 77 11 174
2014 Communications or public affairs 33 50 17 0 0 0 0 83 0 14
2014 Access to information and privacy 52 34 5 6 3 0 0 86 10 71
2014 Administration and operations 44 49 1 4 1 0 0 93 5 63
2014 Information management 38 50 3 6 3 0 0 87 10 61
2014 Other services to the public 42 42 7 5 4 0 0 84 9 213
2014 None of the above 42 42 10 3 2 0 0 85 5 313

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 37 15 18 15 1 1 52 33 112
2019 Communications or public affairs 44 18 25 5 8 0 0 62 13 15
2019 Access to information and privacy 25 36 17 3 12 6 0 66 16 37
2019 Administration and operations 28 24 21 13 14 0 0 52 27 242
2019 Information management 26 23 41 9 0 0 0 49 9 31
2019 Data sciences 21 44 10 17 8 0 0 65 25 83
2019 Other services to the public 20 42 19 14 5 0 0 61 19 110
2019 None of the above 23 33 16 14 13 0 0 56 27 181
2018 Client contact centre 19 32 20 8 21 1 0 51 29 168
2018 Communications or public affairs 20 27 25 20 7 0 0 48 27 15
2018 Access to information and privacy 24 51 10 7 7 0 0 75 15 48
2018 Administration and operations 15 38 17 16 13 0 0 53 30 68
2018 Information management 21 38 12 18 11 0 0 59 29 49
2018 Data sciences 22 30 21 11 16 0 0 52 27 117
2018 Other services to the public 13 30 23 17 16 1 0 44 33 179
2018 None of the above 16 33 18 16 17 0 0 49 33 233
2017 Client contact centre 21 25 23 17 14 0 0 46 31 188
2017 Communications or public affairs 23 30 15 15 16 0 0 53 32 13
2017 Access to information and privacy 21 39 15 17 9 0 0 60 25 37
2017 Administration and operations 18 37 20 13 12 0 0 55 25 298
2017 Information management 24 24 25 17 7 3 0 49 25 29
2017 Data sciences 17 40 19 12 11 1 0 57 23 95
2017 Other services to the public 22 31 20 13 14 0 0 54 26 184
2017 None of the above 17 33 16 19 15 0 0 50 34 295

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 25 15 7 3 0 1 74 10 112
2019 Communications or public affairs 77 14 8 0 0 0 0 92 0 15
2019 Access to information and privacy 69 22 3 3 3 0 0 91 6 37
2019 Administration and operations 47 30 13 4 4 0 0 78 8 241
2019 Information management 60 23 15 2 0 0 0 83 2 31
2019 Data sciences 47 32 15 4 2 0 0 79 6 83
2019 Other services to the public 51 36 11 1 1 0 0 87 2 110
2019 None of the above 54 26 15 3 2 0 0 80 5 180
2018 Client contact centre 36 38 14 5 6 2 0 75 11 169
2018 Communications or public affairs 34 41 25 0 0 0 0 75 0 15
2018 Access to information and privacy 59 36 5 0 0 0 0 95 0 48
2018 Administration and operations 39 45 9 4 3 0 0 84 7 68
2018 Information management 57 20 21 2 0 0 0 77 2 49
2018 Data sciences 43 33 13 6 5 0 0 76 11 117
2018 Other services to the public 50 30 13 5 2 0 0 81 7 179
2018 None of the above 50 30 13 4 4 0 0 80 8 233
2017 Client contact centre 41 31 18 7 3 0 0 72 9 188
2017 Communications or public affairs 71 0 22 7 0 0 0 71 7 13
2017 Access to information and privacy 54 37 6 3 0 0 0 91 3 37
2017 Administration and operations 54 29 10 3 2 0 1 84 6 298
2017 Information management 55 34 7 0 4 0 0 89 4 28
2017 Data sciences 45 36 12 5 2 0 0 81 7 94
2017 Other services to the public 51 33 8 6 2 0 0 84 7 184
2017 None of the above 51 32 11 4 3 0 0 83 6 295
2014 Client contact centre 54 22 18 2 3 0 0 76 5 174
2014 Communications or public affairs 48 29 23 0 0 0 0 77 0 14
2014 Access to information and privacy 76 16 4 1 3 0 0 92 5 72
2014 Administration and operations 70 27 3 0 0 0 0 97 0 63
2014 Information management 47 37 6 8 0 0 3 86 8 62
2014 Other services to the public 59 30 8 2 1 0 0 89 3 212
2014 None of the above 62 27 8 2 2 0 0 89 3 313

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 19 17 26 29 2 0 27 56 111
2019 Communications or public affairs 27 13 25 21 13 0 0 40 35 15
2019 Access to information and privacy 13 31 30 11 12 3 0 45 24 37
2019 Administration and operations 15 28 13 21 21 1 0 43 43 241
2019 Information management 18 38 21 17 6 0 0 56 23 31
2019 Data sciences 10 23 19 24 22 0 1 33 47 83
2019 Other services to the public 19 29 15 23 14 0 0 48 37 110
2019 None of the above 14 25 20 22 18 1 0 39 40 180
2018 Client contact centre 5 21 23 16 31 2 2 27 49 169
2018 Communications or public affairs 7 18 20 41 14 0 0 25 55 15
2018 Access to information and privacy 11 41 22 20 6 0 0 53 26 48
2018 Administration and operations 11 32 20 13 21 2 2 44 35 68
2018 Information management 17 27 27 15 14 0 0 44 29 49
2018 Data sciences 12 21 22 18 26 0 1 33 44 117
2018 Other services to the public 8 23 18 23 26 1 0 31 50 177
2018 None of the above 7 25 20 22 24 1 1 33 47 233
2017 Client contact centre 9 25 20 19 25 1 2 35 45 188
2017 Communications or public affairs 30 23 8 30 8 0 0 53 38 13
2017 Access to information and privacy 5 29 22 12 33 0 0 34 44 37
2017 Administration and operations 14 27 19 19 18 1 1 42 38 298
2017 Information management 18 35 15 18 14 0 0 53 32 28
2017 Data sciences 11 27 16 23 18 0 5 40 43 94
2017 Other services to the public 17 28 18 16 21 1 0 46 37 184
2017 None of the above 11 26 20 19 22 0 1 37 42 295
2014 Client contact centre 8 29 19 21 20 1 2 39 42 173
2014 Communications or public affairs 6 46 29 0 19 0 0 52 19 14
2014 Access to information and privacy 17 36 18 13 16 1 0 54 29 72
2014 Administration and operations 19 50 12 13 3 0 4 72 16 63
2014 Information management 2 35 18 26 19 0 0 37 45 62
2014 Other services to the public 15 26 17 22 18 1 1 42 40 213
2014 None of the above 8 33 19 22 17 1 1 41 40 312

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 11 21 23 35 0 1 21 58 111
2019 Communications or public affairs 23 13 35 21 8 0 0 36 30 15
2019 Access to information and privacy 22 23 22 14 12 6 0 48 28 37
2019 Administration and operations 17 22 19 18 22 1 0 40 41 242
2019 Information management 11 24 36 25 0 0 4 37 26 31
2019 Data sciences 11 29 15 20 21 1 3 42 43 83
2019 Other services to the public 17 26 21 20 15 1 0 43 36 110
2019 None of the above 15 27 21 18 17 1 2 43 35 181
2018 Client contact centre 10 21 19 21 25 0 3 32 48 169
2018 Communications or public affairs 7 20 27 32 14 0 0 27 45 15
2018 Access to information and privacy 24 26 27 15 6 0 2 51 21 48
2018 Administration and operations 8 36 13 24 19 0 0 44 43 68
2018 Information management 16 31 23 19 11 0 0 47 30 49
2018 Data sciences 12 16 19 24 27 1 2 28 52 117
2018 Other services to the public 10 21 21 21 25 0 2 32 46 179
2018 None of the above 9 26 21 20 22 0 1 35 43 233
2017 Client contact centre 11 21 18 23 25 0 3 32 49 188
2017 Communications or public affairs 30 30 8 8 23 0 0 60 32 13
2017 Access to information and privacy 16 29 21 16 15 3 0 47 32 37
2017 Administration and operations 16 24 21 18 18 1 1 42 37 296
2017 Information management 11 47 4 24 14 0 0 59 38 29
2017 Data sciences 13 22 22 20 19 1 4 36 41 93
2017 Other services to the public 17 27 20 16 19 1 0 45 35 184
2017 None of the above 15 26 17 21 20 0 1 42 41 294
2014 Client contact centre 12 20 21 22 22 0 3 33 46 174
2014 Communications or public affairs 13 23 46 6 13 0 0 35 19 14
2014 Access to information and privacy 22 24 24 13 12 4 1 48 27 72
2014 Administration and operations 26 30 23 14 3 0 4 59 18 63
2014 Information management 6 24 23 30 16 0 0 30 46 62
2014 Other services to the public 20 26 21 13 20 0 0 47 33 212
2014 None of the above 14 25 24 20 14 1 2 40 35 313

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 41 23 10 9 2 0 57 20 112
2019 Communications or public affairs 40 30 21 8 0 0 0 70 8 15
2019 Access to information and privacy 38 39 17 3 3 0 0 77 6 37
2019 Administration and operations 23 31 22 15 8 1 0 55 23 242
2019 Information management 34 32 21 9 0 0 4 68 10 31
2019 Data sciences 24 37 21 15 4 1 0 61 18 83
2019 Other services to the public 25 37 19 11 7 0 0 63 18 110
2019 None of the above 22 39 19 7 10 2 0 62 18 181
2018 Client contact centre 21 34 19 15 11 1 0 56 25 169
2018 Communications or public affairs 14 59 20 7 0 0 0 73 7 15
2018 Access to information and privacy 37 35 17 9 0 1 0 73 9 48
2018 Administration and operations 21 34 21 14 9 2 0 56 23 68
2018 Information management 33 35 23 4 4 0 0 68 9 49
2018 Data sciences 28 30 22 16 4 0 0 58 20 117
2018 Other services to the public 16 35 22 16 10 0 0 52 26 179
2018 None of the above 17 34 19 20 8 0 1 51 29 232
2017 Client contact centre 17 38 21 12 11 0 0 55 24 187
2017 Communications or public affairs 38 30 7 0 16 8 0 75 18 13
2017 Access to information and privacy 29 35 22 12 3 0 0 64 14 37
2017 Administration and operations 20 41 18 13 7 0 1 61 20 296
2017 Information management 20 48 10 13 4 4 0 72 18 29
2017 Data sciences 23 41 19 9 8 0 0 64 17 92
2017 Other services to the public 29 35 16 11 8 1 0 64 19 182
2017 None of the above 19 40 17 13 10 0 1 59 24 295
2014 Client contact centre 24 34 22 14 5 0 0 58 19 174
2014 Communications or public affairs 46 23 19 13 0 0 0 69 13 14
2014 Access to information and privacy 30 36 11 15 5 1 3 68 20 71
2014 Administration and operations 27 45 13 14 1 0 0 71 15 63
2014 Information management 17 29 23 19 11 2 0 47 30 62
2014 Other services to the public 24 41 17 9 6 1 0 67 16 213
2014 None of the above 22 34 21 14 7 2 1 57 22 312

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 34 17 12 4 0 0 67 16 112
2019 Communications or public affairs 44 39 8 0 8 0 0 83 8 15
2019 Access to information and privacy 56 35 3 0 6 0 0 91 6 36
2019 Administration and operations 39 32 15 9 5 0 0 71 14 242
2019 Information management 39 39 17 4 0 0 0 79 4 31
2019 Data sciences 42 36 12 6 4 0 0 78 10 83
2019 Other services to the public 37 44 11 5 4 0 0 80 9 110
2019 None of the above 37 34 19 5 5 0 0 71 10 181
2018 Client contact centre 26 34 21 9 10 0 0 60 19 169
2018 Communications or public affairs 34 45 14 7 0 0 0 80 7 15
2018 Access to information and privacy 56 36 2 6 0 0 0 92 6 48
2018 Administration and operations 28 52 9 5 7 0 0 80 11 67
2018 Information management 53 23 12 8 4 0 0 76 12 49
2018 Data sciences 35 35 16 7 7 0 0 70 14 117
2018 Other services to the public 35 36 15 8 7 0 0 71 14 179
2018 None of the above 33 42 13 6 6 0 0 75 12 232
2017 Client contact centre 28 41 16 7 9 0 0 69 15 188
2017 Communications or public affairs 42 27 16 15 0 0 0 69 15 12
2017 Access to information and privacy 45 38 11 6 0 0 0 83 6 37
2017 Administration and operations 43 32 16 6 3 0 0 75 8 298
2017 Information management 42 27 13 10 7 0 0 69 17 29
2017 Data sciences 38 36 13 6 5 1 0 75 12 93
2017 Other services to the public 35 38 15 4 7 0 0 74 11 184
2017 None of the above 35 36 16 6 6 0 0 72 13 294
2014 Client contact centre 31 36 18 9 7 0 0 67 16 173
2014 Communications or public affairs 42 29 13 6 0 10 0 79 7 14
2014 Access to information and privacy 58 26 8 5 3 0 0 84 8 71
2014 Administration and operations 44 37 10 6 3 0 0 81 8 63
2014 Information management 30 40 13 15 2 0 0 70 16 62
2014 Other services to the public 41 37 13 5 4 0 0 77 10 211
2014 None of the above 42 36 13 5 3 0 0 78 8 313

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 25 7 3 0 1 4 89 3 112
2019 Communications or public affairs 92 8 0 0 0 0 0 100 0 15
2019 Access to information and privacy 53 31 3 0 0 3 9 96 0 37
2019 Administration and operations 43 30 12 3 1 2 10 83 4 242
2019 Information management 58 21 17 4 0 0 0 79 4 31
2019 Data sciences 60 18 7 1 0 0 14 91 2 83
2019 Other services to the public 49 25 12 1 2 0 10 83 4 109
2019 None of the above 51 29 9 3 0 0 7 87 4 180
2018 Client contact centre 61 23 7 1 1 1 6 90 2 169
2018 Communications or public affairs 59 27 0 7 7 0 0 86 14 15
2018 Access to information and privacy 53 30 7 0 1 2 6 91 2 48
2018 Administration and operations 47 37 6 1 2 2 6 91 3 68
2018 Information management 61 23 11 1 2 0 2 86 4 49
2018 Data sciences 62 22 6 0 0 1 9 93 0 117
2018 Other services to the public 54 22 11 4 0 0 8 84 4 179
2018 None of the above 57 20 10 2 1 1 9 85 4 233
2017 Client contact centre 65 20 3 3 0 1 8 94 3 188
2017 Communications or public affairs 60 32 0 8 0 0 0 92 8 13
2017 Access to information and privacy 70 13 5 0 3 0 9 92 3 37
2017 Administration and operations 50 24 11 2 0 1 11 85 3 296
2017 Information management 47 33 3 3 0 7 7 93 4 29
2017 Data sciences 42 38 8 1 0 2 8 90 1 95
2017 Other services to the public 62 21 5 1 1 1 9 93 2 184
2017 None of the above 60 23 8 2 0 1 6 90 2 294
2014 Client contact centre 59 28 6 0 0 0 6 93 0 174
2014 Communications or public affairs 46 54 0 0 0 0 0 100 0 14
2014 Access to information and privacy 54 31 9 1 0 0 5 89 1 71
2014 Administration and operations 49 33 9 3 6 0 0 82 9 63
2014 Information management 44 26 15 7 0 2 6 76 8 62
2014 Other services to the public 55 28 7 0 0 0 9 92 0 211
2014 None of the above 51 26 9 2 1 1 11 87 3 312

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 13 31 29 20 2 2 50 18 111
2019 Communications or public affairs 0 13 21 26 35 5 0 64 14 15
2019 Access to information and privacy 3 3 36 31 23 0 5 56 7 36
2019 Administration and operations 7 11 33 25 21 1 3 47 18 242
2019 Information management 6 6 40 30 15 0 4 46 12 31
2019 Data sciences 5 14 28 31 16 4 2 50 20 83
2019 Other services to the public 6 12 32 26 20 3 1 48 19 110
2019 None of the above 5 13 30 25 20 2 5 48 19 180
2018 Client contact centre 10 15 20 24 19 4 7 49 28 166
2018 Communications or public affairs 0 14 25 41 20 0 0 61 14 15
2018 Access to information and privacy 7 13 23 26 21 4 6 52 22 48
2018 Administration and operations 7 12 26 20 27 3 5 51 21 68
2018 Information management 6 17 19 21 25 4 8 52 26 48
2018 Data sciences 8 13 22 26 24 2 6 54 22 117
2018 Other services to the public 8 16 24 28 17 1 7 48 26 179
2018 None of the above 5 15 30 21 20 2 6 45 22 232
2017 Client contact centre 6 13 24 26 24 3 4 54 20 188
2017 Communications or public affairs 9 18 43 15 15 0 0 30 27 12
2017 Access to information and privacy 13 19 19 35 13 0 0 48 32 37
2017 Administration and operations 3 10 31 25 24 2 6 53 14 296
2017 Information management 4 13 46 11 14 4 8 28 19 29
2017 Data sciences 2 7 26 28 33 1 2 63 10 94
2017 Other services to the public 4 9 30 24 25 2 7 53 15 183
2017 None of the above 6 12 30 23 20 3 7 47 20 295
2014 Client contact centre 7 12 28 25 20 2 5 49 20 174
2014 Communications or public affairs 0 31 29 13 21 0 6 35 33 14
2014 Access to information and privacy 9 12 17 30 26 0 5 59 23 71
2014 Administration and operations 0 13 37 29 21 0 0 50 13 63
2014 Information management 6 17 40 25 9 2 3 35 24 62
2014 Other services to the public 6 14 25 29 23 1 3 54 20 212
2014 None of the above 3 13 34 26 19 2 4 47 17 312

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 14 30 20 25 4 1 47 21 111
2019 Communications or public affairs 0 18 0 10 71 0 0 82 18 14
2019 Access to information and privacy 6 11 13 31 29 3 7 66 20 36
2019 Administration and operations 7 13 31 21 23 3 2 46 22 241
2019 Information management 2 19 26 30 19 4 0 51 22 31
2019 Data sciences 4 9 26 23 32 3 4 59 14 83
2019 Other services to the public 7 13 25 25 28 2 0 54 20 109
2019 None of the above 7 14 23 25 24 3 5 53 22 181
2018 Client contact centre 15 17 19 14 24 4 6 43 36 167
2018 Communications or public affairs 0 14 27 18 41 0 0 59 14 15
2018 Access to information and privacy 5 14 23 23 26 5 4 54 21 48
2018 Administration and operations 6 13 28 18 27 2 6 49 21 68
2018 Information management 6 19 21 14 34 2 4 51 27 49
2018 Data sciences 13 18 14 26 24 3 2 53 33 117
2018 Other services to the public 14 19 24 17 20 2 4 40 34 179
2018 None of the above 9 21 23 19 22 1 4 44 32 233
2017 Client contact centre 12 13 18 26 21 4 5 53 28 186
2017 Communications or public affairs 0 34 27 31 7 0 0 39 34 12
2017 Access to information and privacy 6 14 29 25 24 0 3 50 20 37
2017 Administration and operations 6 10 30 17 31 3 4 52 16 296
2017 Information management 4 20 27 17 17 8 8 40 28 29
2017 Data sciences 6 14 22 20 33 2 3 56 21 94
2017 Other services to the public 9 12 22 20 27 6 4 53 23 182
2017 None of the above 10 15 21 19 23 5 5 48 28 294
2014 Client contact centre 8 20 24 21 19 2 5 44 30 174
2014 Communications or public affairs 13 13 23 19 33 0 0 52 25 14
2014 Access to information and privacy 7 15 23 21 30 1 4 53 23 72
2014 Administration and operations 5 16 28 19 29 1 1 49 22 63
2014 Information management 7 9 40 27 15 0 2 43 16 61
2014 Other services to the public 7 16 20 24 26 2 4 54 25 211
2014 None of the above 9 14 24 20 27 2 5 49 25 311

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 11 15 26 25 7 10 61 21 111
2019 Communications or public affairs 8 8 18 21 39 5 0 64 18 15
2019 Access to information and privacy 3 8 26 16 27 11 9 53 14 36
2019 Administration and operations 11 12 23 19 20 6 9 46 27 240
2019 Information management 4 6 31 18 30 7 4 55 11 31
2019 Data sciences 3 12 18 26 24 12 4 59 18 83
2019 Other services to the public 4 11 24 22 23 9 7 53 18 110
2019 None of the above 4 15 18 29 16 9 10 55 24 181
2018 Client contact centre 11 10 20 21 19 8 12 49 26 166
2018 Communications or public affairs 7 0 27 18 41 0 7 63 7 15
2018 Access to information and privacy 5 21 25 11 18 6 15 36 32 48
2018 Administration and operations 10 14 21 19 25 3 7 50 27 68
2018 Information management 6 13 26 15 24 6 10 46 23 49
2018 Data sciences 11 13 22 21 21 4 8 49 26 116
2018 Other services to the public 10 14 22 22 16 5 11 45 29 179
2018 None of the above 10 20 19 15 19 4 13 41 37 232
2017 Client contact centre 8 14 19 20 19 7 14 49 27 187
2017 Communications or public affairs 9 18 18 7 31 7 9 46 32 12
2017 Access to information and privacy 3 14 28 34 11 5 6 50 19 37
2017 Administration and operations 6 12 26 17 23 3 12 47 21 296
2017 Information management 7 14 23 24 17 4 11 48 25 29
2017 Data sciences 4 6 26 17 27 6 14 54 13 94
2017 Other services to the public 7 14 16 20 26 8 9 55 25 183
2017 None of the above 7 13 21 18 21 6 14 49 25 293
2014 Client contact centre 7 11 20 21 23 7 11 53 22 174
2014 Communications or public affairs 0 19 25 19 27 10 0 51 21 14
2014 Access to information and privacy 5 15 22 22 26 5 5 54 22 72
2014 Administration and operations 6 10 30 19 29 1 5 51 17 63
2014 Information management 9 18 14 30 18 8 3 54 30 62
2014 Other services to the public 8 13 18 24 22 5 10 54 25 209
2014 None of the above 6 15 24 20 20 6 9 48 25 313

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 1 6 12 35 32 2 12 78 8 112
2019 Communications or public affairs 0 0 25 27 48 0 0 75 0 15
2019 Access to information and privacy 6 4 11 35 36 2 6 77 11 36
2019 Administration and operations 4 5 20 31 28 3 8 66 11 242
2019 Information management 8 7 21 38 17 7 2 60 17 31
2019 Data sciences 5 7 12 30 39 3 4 74 13 83
2019 Other services to the public 2 7 18 33 30 2 7 70 10 109
2019 None of the above 2 6 17 37 29 3 6 72 10 181
2018 Client contact centre 4 5 19 23 31 4 14 65 12 168
2018 Communications or public affairs 0 7 7 34 52 0 0 86 7 15
2018 Access to information and privacy 2 11 15 20 42 4 7 69 14 48
2018 Administration and operations 4 7 27 21 32 0 9 58 12 68
2018 Information management 6 12 21 17 35 0 8 57 20 49
2018 Data sciences 3 9 17 27 35 2 8 68 13 116
2018 Other services to the public 2 9 23 30 30 1 5 64 11 179
2018 None of the above 5 10 25 24 27 1 8 56 17 233
2017 Client contact centre 3 4 15 26 36 4 13 74 9 184
2017 Communications or public affairs 0 9 0 43 39 0 9 90 10 12
2017 Access to information and privacy 3 3 28 38 28 0 0 66 6 36
2017 Administration and operations 1 6 20 32 34 1 6 71 8 295
2017 Information management 4 10 17 24 27 4 15 63 17 29
2017 Data sciences 2 4 13 37 34 2 6 78 8 95
2017 Other services to the public 3 6 18 30 31 4 7 69 10 183
2017 None of the above 4 6 21 27 29 4 10 65 11 294
2014 Client contact centre 2 2 19 39 27 3 8 74 5 174
2014 Communications or public affairs 0 6 13 48 23 10 0 79 7 14
2014 Access to information and privacy 1 12 18 36 25 3 5 66 14 72
2014 Administration and operations 1 5 22 37 31 0 4 71 7 63
2014 Information management 5 6 17 36 31 2 4 71 11 62
2014 Other services to the public 3 6 24 31 31 0 5 65 10 211
2014 None of the above 3 10 23 32 24 2 7 61 13 313

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 10 18 23 33 3 8 63 17 111
2019 Communications or public affairs 8 8 25 5 49 0 5 56 18 15
2019 Access to information and privacy 3 5 25 22 29 3 13 60 10 36
2019 Administration and operations 5 11 25 21 27 3 7 54 18 242
2019 Information management 6 12 19 22 28 4 9 58 20 31
2019 Data sciences 4 6 16 29 35 6 3 71 12 83
2019 Other services to the public 4 10 18 29 26 3 9 63 16 107
2019 None of the above 3 11 18 27 29 3 8 64 16 181
2018 Client contact centre 6 11 18 24 26 4 11 58 21 168
2018 Communications or public affairs 0 7 27 18 48 0 0 66 7 15
2018 Access to information and privacy 4 15 17 15 32 5 12 57 23 48
2018 Administration and operations 9 16 21 19 25 2 8 49 28 68
2018 Information management 2 23 17 17 30 0 10 53 28 49
2018 Data sciences 6 7 23 24 33 1 7 62 13 116
2018 Other services to the public 7 12 29 19 27 1 4 49 20 179
2018 None of the above 9 15 20 20 24 2 9 50 27 232
2017 Client contact centre 8 9 13 23 32 1 13 65 20 187
2017 Communications or public affairs 0 16 0 53 22 0 8 82 18 13
2017 Access to information and privacy 3 6 35 40 14 3 0 55 8 37
2017 Administration and operations 4 9 22 25 31 1 6 61 15 296
2017 Information management 7 7 10 51 21 4 0 75 15 29
2017 Data sciences 1 10 23 17 41 0 7 63 13 94
2017 Other services to the public 4 10 20 16 33 6 11 59 16 183
2017 None of the above 6 8 20 20 29 4 13 59 17 294
2014 Client contact centre 3 10 24 24 28 2 10 59 14 172
2014 Communications or public affairs 0 25 25 13 27 10 0 44 28 14
2014 Access to information and privacy 3 11 18 32 31 1 4 66 15 72
2014 Administration and operations 4 12 38 19 21 1 5 43 16 63
2014 Information management 9 16 14 29 25 0 7 58 27 60
2014 Other services to the public 6 11 20 25 30 0 8 59 19 212
2014 None of the above 6 13 22 27 25 2 7 56 20 313

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 17 20 15 15 10 4 35 42 110
2019 Communications or public affairs 17 13 17 18 23 5 8 46 34 15
2019 Access to information and privacy 6 19 24 14 13 10 13 35 33 36
2019 Administration and operations 10 14 22 18 20 7 7 45 29 241
2019 Information management 4 17 13 25 23 11 7 58 26 31
2019 Data sciences 7 12 21 24 27 5 4 56 21 83
2019 Other services to the public 9 16 27 17 21 3 7 42 28 109
2019 None of the above 12 8 21 21 23 11 4 51 24 180
2018 Client contact centre 26 12 23 12 12 7 8 28 45 168
2018 Communications or public affairs 0 14 39 27 14 7 0 44 15 15
2018 Access to information and privacy 7 16 14 13 25 13 14 51 31 48
2018 Administration and operations 14 16 19 16 22 6 6 43 35 68
2018 Information management 6 19 29 13 24 2 6 41 28 49
2018 Data sciences 13 13 19 23 20 6 5 49 30 117
2018 Other services to the public 14 18 19 17 21 4 7 42 36 179
2018 None of the above 11 18 22 17 20 5 7 42 33 232
2017 Client contact centre 11 15 22 15 21 7 9 43 30 187
2017 Communications or public affairs 16 27 9 16 31 0 0 48 43 12
2017 Access to information and privacy 8 8 20 33 21 6 6 60 18 37
2017 Administration and operations 5 10 24 21 28 5 7 56 17 296
2017 Information management 11 25 24 17 7 6 11 28 43 29
2017 Data sciences 6 10 20 26 26 5 7 59 19 94
2017 Other services to the public 10 9 18 15 28 9 10 53 24 183
2017 None of the above 12 12 20 19 24 6 7 49 27 294
2014 Client contact centre 12 22 21 11 21 7 7 36 39 174
2014 Communications or public affairs 6 19 29 13 23 10 0 40 28 14
2014 Access to information and privacy 5 13 14 19 27 16 6 59 23 72
2014 Administration and operations 1 12 24 28 26 3 6 59 15 63
2014 Information management 4 16 19 25 26 3 6 57 22 61
2014 Other services to the public 11 13 13 18 28 9 9 56 29 212
2014 None of the above 8 15 20 20 23 6 8 50 26 312

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 21 28 13 17 6 7 34 34 111
2019 Communications or public affairs 8 5 17 35 31 0 5 69 14 15
2019 Access to information and privacy 3 11 16 30 14 16 9 59 19 36
2019 Administration and operations 7 14 29 18 23 4 5 44 24 242
2019 Information management 2 12 42 17 21 7 0 40 15 31
2019 Data sciences 6 16 32 23 18 4 0 43 23 83
2019 Other services to the public 4 14 24 23 27 6 2 55 19 109
2019 None of the above 4 15 23 23 22 4 8 52 22 181
2018 Client contact centre 17 16 19 17 17 6 8 40 38 168
2018 Communications or public affairs 7 14 7 45 20 0 7 71 22 15
2018 Access to information and privacy 6 13 26 17 28 6 5 50 21 48
2018 Administration and operations 10 24 27 17 11 5 6 32 38 68
2018 Information management 15 21 24 12 20 2 6 35 39 49
2018 Data sciences 9 18 22 23 21 0 6 48 29 117
2018 Other services to the public 11 18 31 14 17 4 5 34 32 179
2018 None of the above 9 23 23 20 17 2 7 40 35 233
2017 Client contact centre 12 16 25 18 19 2 9 42 31 187
2017 Communications or public affairs 9 27 16 7 40 0 0 48 36 12
2017 Access to information and privacy 12 15 29 18 19 3 6 40 29 37
2017 Administration and operations 9 12 26 17 26 3 7 48 23 296
2017 Information management 4 3 45 22 18 4 4 43 8 29
2017 Data sciences 4 11 32 21 24 2 5 49 16 94
2017 Other services to the public 6 13 20 22 26 6 8 56 22 184
2017 None of the above 9 15 23 17 23 3 10 47 27 295
2014 Client contact centre 11 11 31 19 19 3 6 42 24 174
2014 Communications or public affairs 6 19 35 13 17 10 0 32 28 14
2014 Access to information and privacy 8 6 36 18 19 5 8 43 16 72
2014 Administration and operations 0 12 33 22 26 3 4 51 13 63
2014 Information management 8 13 40 20 12 2 5 35 22 61
2014 Other services to the public 9 13 21 20 25 3 8 50 25 211
2014 None of the above 6 16 29 18 19 5 7 42 25 313

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 12 35 17 17 3 2 35 28 112
2019 Communications or public affairs 0 25 9 43 23 0 0 65 25 15
2019 Access to information and privacy 5 6 26 27 32 2 2 62 12 36
2019 Administration and operations 8 18 34 22 17 2 2 39 26 241
2019 Information management 0 16 24 37 15 7 0 57 17 31
2019 Data sciences 4 15 38 22 15 4 1 39 21 83
2019 Other services to the public 7 11 32 29 20 2 0 49 19 109
2019 None of the above 5 12 26 29 22 1 4 54 19 180
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 73 8 3 3 5 2 6 89 8 112
2019 Communications or public affairs 70 13 0 17 0 0 0 83 17 15
2019 Access to information and privacy 84 11 0 3 0 0 2 97 3 37
2019 Administration and operations 70 9 6 1 3 1 10 89 4 242
2019 Information management 79 6 4 4 0 4 4 92 4 31
2019 Data sciences 75 10 3 3 1 3 5 93 4 83
2019 Other services to the public 71 18 4 3 0 0 5 93 3 110
2019 None of the above 75 9 4 4 3 0 4 88 7 181
2017 Client contact centre 70 14 8 2 3 1 3 87 5 188
2017 Communications or public affairs 75 8 8 0 0 0 8 91 0 13
2017 Access to information and privacy 59 21 6 3 3 3 6 88 6 37
2017 Administration and operations 74 6 4 1 5 0 10 89 6 299
2017 Information management 83 3 10 0 3 0 0 87 3 29
2017 Data sciences 74 12 6 0 1 1 6 92 1 96
2017 Other services to the public 76 9 5 3 1 0 6 90 4 184
2017 None of the above 70 10 9 4 3 0 5 84 6 295
2014 Client contact centre 74 14 3 2 1 0 4 93 3 176
2014 Communications or public affairs 55 24 16 0 0 0 6 83 0 15
2014 Access to information and privacy 84 5 2 0 4 0 5 94 4 74
2014 Administration and operations 79 8 2 6 1 1 3 90 7 62
2014 Information management 70 14 3 3 4 0 6 89 8 61
2014 Other services to the public 78 7 5 3 2 0 4 89 5 216
2014 None of the above 72 12 5 3 2 0 7 90 5 316

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 29 22 8 8 10 4 56 19 112
2019 Communications or public affairs 62 17 5 0 17 0 0 79 17 15
2019 Access to information and privacy 23 16 12 3 9 25 11 61 20 36
2019 Administration and operations 23 18 19 13 9 11 6 50 27 242
2019 Information management 26 34 6 8 6 11 9 76 17 31
2019 Data sciences 26 16 16 11 6 15 10 56 23 83
2019 Other services to the public 19 26 23 7 8 9 8 54 18 110
2019 None of the above 22 23 16 6 9 18 6 59 20 178
2018 Client contact centre 17 17 22 13 15 9 7 40 34 169
2018 Communications or public affairs 14 25 14 0 7 34 7 65 12 15
2018 Access to information and privacy 21 25 17 12 5 8 11 57 22 47
2018 Administration and operations 8 31 16 23 8 8 6 45 36 68
2018 Information management 20 22 26 13 7 4 8 48 22 48
2018 Data sciences 13 21 25 9 10 12 11 44 25 114
2018 Other services to the public 7 23 24 16 11 12 7 37 34 181
2018 None of the above 10 20 23 20 10 10 7 37 36 237
2017 Client contact centre 22 22 14 11 15 7 8 52 32 187
2017 Communications or public affairs 22 30 32 16 0 0 0 52 16 13
2017 Access to information and privacy 18 41 15 8 12 3 3 63 21 36
2017 Administration and operations 21 21 17 13 10 8 10 52 28 299
2017 Information management 11 27 32 10 14 6 0 40 26 29
2017 Data sciences 17 33 19 8 6 9 8 60 17 95
2017 Other services to the public 19 22 22 10 10 9 7 49 25 184
2017 None of the above 16 20 22 15 11 10 6 43 31 294
2014 Client contact centre 23 24 18 14 8 7 6 54 25 176
2014 Communications or public affairs 27 24 37 0 6 6 0 54 6 15
2014 Access to information and privacy 29 22 14 14 6 5 11 60 23 74
2014 Administration and operations 29 31 22 10 1 3 4 64 13 62
2014 Information management 11 36 27 2 15 2 8 52 18 60
2014 Other services to the public 23 30 11 10 8 10 8 64 22 216
2014 None of the above 17 24 22 13 6 8 10 50 24 316

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 33 8 9 8 6 2 72 18 112
2019 Communications or public affairs 67 17 0 0 8 8 0 91 9 15
2019 Access to information and privacy 43 28 0 3 17 6 2 78 22 36
2019 Administration and operations 32 26 10 13 12 3 4 62 27 242
2019 Information management 47 36 2 2 6 4 4 89 8 31
2019 Data sciences 47 20 8 12 8 4 1 71 21 83
2019 Other services to the public 35 27 15 9 9 4 1 66 18 110
2019 None of the above 38 31 7 11 7 2 3 73 19 180
2018 Client contact centre 29 28 10 15 16 2 1 59 31 170
2018 Communications or public affairs 55 25 14 7 0 0 0 80 7 15
2018 Access to information and privacy 40 32 8 7 7 5 0 76 16 48
2018 Administration and operations 19 37 10 15 14 5 0 60 30 68
2018 Information management 37 19 13 20 7 4 0 58 28 47
2018 Data sciences 38 22 18 7 9 2 3 63 18 116
2018 Other services to the public 28 29 13 13 13 3 1 59 27 181
2018 None of the above 27 23 12 13 19 5 2 54 34 236
2017 Client contact centre 41 18 12 14 12 3 0 60 27 187
2017 Communications or public affairs 37 32 8 15 8 0 0 68 23 13
2017 Access to information and privacy 33 40 5 8 9 3 3 77 18 37
2017 Administration and operations 34 29 12 10 10 3 2 66 21 298
2017 Information management 27 21 29 10 14 0 0 48 24 29
2017 Data sciences 36 36 10 8 6 2 2 75 15 96
2017 Other services to the public 33 27 14 13 9 4 1 63 22 184
2017 None of the above 30 27 14 14 11 3 2 60 26 294
2014 Client contact centre 30 24 19 13 9 3 0 56 24 174
2014 Communications or public affairs 43 24 22 12 0 0 0 67 12 15
2014 Access to information and privacy 47 12 12 16 7 4 2 63 24 74
2014 Administration and operations 49 28 14 6 2 1 0 78 8 62
2014 Information management 31 26 19 11 8 3 2 60 20 59
2014 Other services to the public 37 28 13 8 8 6 0 69 17 214
2014 None of the above 32 30 14 10 9 3 3 65 20 316

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 44 7 5 5 1 1 83 9 112
2019 Communications or public affairs 67 8 8 17 0 0 0 75 17 15
2019 Access to information and privacy 43 40 6 5 6 0 0 83 11 37
2019 Administration and operations 40 35 8 11 4 0 3 76 15 242
2019 Information management 53 25 8 7 4 0 4 80 11 31
2019 Data sciences 52 34 3 6 2 1 0 88 9 83
2019 Other services to the public 38 37 13 8 2 2 1 77 10 110
2019 None of the above 42 37 10 4 4 0 3 81 8 180
2018 Client contact centre 35 36 10 10 7 0 1 72 18 170
2018 Communications or public affairs 48 45 0 7 0 0 0 93 7 15
2018 Access to information and privacy 49 38 5 4 2 2 0 89 6 48
2018 Administration and operations 26 49 11 12 3 0 0 74 15 68
2018 Information management 49 30 13 9 0 0 0 78 9 48
2018 Data sciences 37 34 9 7 6 3 3 76 14 116
2018 Other services to the public 29 42 11 10 4 3 2 75 14 181
2018 None of the above 33 38 12 9 3 2 2 74 13 238
2017 Client contact centre 41 35 11 12 2 0 0 75 14 188
2017 Communications or public affairs 38 37 16 8 0 0 0 75 8 13
2017 Access to information and privacy 39 41 6 3 6 3 3 85 9 37
2017 Administration and operations 40 35 8 8 4 3 2 79 13 297
2017 Information management 37 28 24 7 4 0 0 65 11 29
2017 Data sciences 51 33 6 6 2 0 2 86 8 96
2017 Other services to the public 37 40 10 6 5 1 1 78 11 184
2017 None of the above 32 43 11 8 4 1 1 76 13 295
2014 Client contact centre 33 41 14 8 4 0 0 75 11 176
2014 Communications or public affairs 25 42 27 6 0 0 0 67 6 14
2014 Access to information and privacy 47 25 17 10 0 1 0 73 10 73
2014 Administration and operations 57 31 5 7 0 0 0 88 7 62
2014 Information management 40 36 12 3 5 2 3 79 8 62
2014 Other services to the public 37 39 13 7 3 1 0 77 10 216
2014 None of the above 34 37 11 11 3 2 3 75 14 315

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 37 19 7 5 5 6 66 13 112
2019 Communications or public affairs 62 17 13 0 8 0 0 79 8 15
2019 Access to information and privacy 22 42 15 0 11 6 3 71 12 37
2019 Administration and operations 30 26 19 10 7 4 3 61 18 242
2019 Information management 31 38 14 10 0 4 4 74 10 30
2019 Data sciences 35 33 16 9 1 4 2 73 11 83
2019 Other services to the public 26 38 22 8 1 4 2 67 10 110
2019 None of the above 25 29 24 4 6 5 7 62 11 181
2018 Client contact centre 14 29 26 11 9 7 4 48 22 170
2018 Communications or public affairs 0 59 20 0 0 14 7 74 0 15
2018 Access to information and privacy 29 40 13 8 1 7 1 75 11 48
2018 Administration and operations 15 45 16 4 7 8 5 69 12 68
2018 Information management 22 31 32 4 2 7 2 58 7 48
2018 Data sciences 28 33 23 4 6 2 4 65 11 116
2018 Other services to the public 18 28 29 9 4 6 4 52 15 181
2018 None of the above 17 29 25 11 8 6 5 51 21 238
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 9 16 5 18 6 38 30 41 111
2019 Communications or public affairs 27 13 30 21 0 0 8 44 23 15
2019 Access to information and privacy 8 22 6 9 12 9 33 52 37 37
2019 Administration and operations 19 16 15 10 11 3 26 49 30 242
2019 Information management 6 19 28 6 6 6 30 39 18 31
2019 Data sciences 14 18 13 7 11 1 35 50 29 82
2019 Other services to the public 18 18 25 8 13 2 16 44 26 110
2019 None of the above 18 24 13 6 10 5 24 59 23 182

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 31 13 20 7 0 1 60 26 112
2019 Communications or public affairs 40 26 8 17 8 0 0 67 25 15
2019 Access to information and privacy 39 33 5 9 11 3 0 74 21 37
2019 Administration and operations 35 31 12 14 7 0 0 66 22 243
2019 Information management 34 45 7 9 4 0 0 79 14 31
2019 Data sciences 40 32 9 13 5 1 0 73 18 83
2019 Other services to the public 41 29 17 4 7 0 1 71 12 111
2019 None of the above 38 28 14 13 7 1 0 66 20 183
2018 Client contact centre 38 32 12 7 10 0 0 70 18 170
2018 Communications or public affairs 41 32 0 7 14 0 7 78 22 15
2018 Access to information and privacy 48 37 6 5 2 0 2 87 7 48
2018 Administration and operations 36 37 9 5 10 3 0 76 15 68
2018 Information management 46 31 10 11 2 0 0 77 13 48
2018 Data sciences 41 36 10 11 2 0 0 77 13 116
2018 Other services to the public 29 40 12 8 10 0 0 69 19 181
2018 None of the above 35 38 7 13 7 0 0 73 20 238
2017 Client contact centre 41 32 11 11 5 0 0 73 17 188
2017 Communications or public affairs 38 32 0 14 16 0 0 70 30 13
2017 Access to information and privacy 42 44 3 11 0 0 0 86 11 37
2017 Administration and operations 45 27 11 12 6 0 0 71 18 299
2017 Information management 32 32 22 7 8 0 0 63 14 28
2017 Data sciences 35 39 14 9 3 0 0 74 12 96
2017 Other services to the public 36 35 10 10 8 1 0 72 18 184
2017 None of the above 39 30 13 9 9 0 0 69 17 295
2014 Client contact centre 38 38 12 6 4 0 1 77 10 176
2014 Communications or public affairs 33 37 18 12 0 0 0 71 12 15
2014 Access to information and privacy 63 22 1 7 7 0 0 85 14 73
2014 Administration and operations 45 49 1 4 0 0 0 95 4 60
2014 Information management 29 41 13 11 6 0 0 70 17 61
2014 Other services to the public 42 34 10 8 6 0 0 76 14 215
2014 None of the above 40 36 10 7 7 0 0 76 14 314

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 33 13 11 6 3 2 68 18 111
2019 Communications or public affairs 36 48 8 8 0 0 0 83 8 15
2019 Access to information and privacy 44 30 9 5 3 9 0 81 9 37
2019 Administration and operations 36 22 19 10 6 3 4 62 17 242
2019 Information management 41 32 15 8 0 4 0 76 8 31
2019 Data sciences 46 21 16 9 5 3 0 69 15 83
2019 Other services to the public 37 27 16 10 4 4 2 68 15 111
2019 None of the above 36 30 15 10 4 3 2 69 15 183
2018 Client contact centre 38 26 11 7 9 5 3 70 18 170
2018 Communications or public affairs 41 32 0 7 0 14 7 91 9 15
2018 Access to information and privacy 50 26 15 6 0 1 1 78 6 48
2018 Administration and operations 35 30 18 7 5 5 0 68 12 68
2018 Information management 51 17 15 8 2 0 7 73 11 48
2018 Data sciences 42 28 10 8 5 4 3 75 14 116
2018 Other services to the public 27 34 14 13 7 4 2 64 21 181
2018 None of the above 38 29 12 10 8 2 1 69 19 237
2017 Client contact centre 41 27 17 5 6 2 2 70 12 188
2017 Communications or public affairs 32 45 7 16 0 0 0 77 16 13
2017 Access to information and privacy 44 42 8 3 0 3 0 89 3 37
2017 Administration and operations 41 28 14 9 3 3 2 72 13 299
2017 Information management 36 20 22 11 4 3 3 61 16 28
2017 Data sciences 49 26 12 7 3 1 1 77 10 96
2017 Other services to the public 37 29 13 10 5 6 1 70 16 184
2017 None of the above 32 32 17 6 7 3 2 68 14 295
2014 Client contact centre 33 34 16 8 4 2 1 70 13 176
2014 Communications or public affairs 29 27 28 0 6 10 0 63 7 15
2014 Access to information and privacy 53 24 13 4 5 0 1 78 8 73
2014 Administration and operations 53 33 10 4 0 0 0 86 4 60
2014 Information management 32 37 13 10 5 0 3 71 15 62
2014 Other services to the public 41 29 15 7 5 1 2 72 12 215
2014 None of the above 36 31 14 9 6 3 1 71 15 314

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 34 12 17 3 2 3 65 22 112
2019 Communications or public affairs 28 38 25 0 8 0 0 67 8 15
2019 Access to information and privacy 47 30 9 8 3 3 0 79 11 37
2019 Administration and operations 33 32 12 14 8 0 0 66 23 242
2019 Information management 32 45 6 17 0 0 0 77 17 31
2019 Data sciences 48 26 10 9 4 2 1 77 13 83
2019 Other services to the public 41 36 10 9 4 0 0 77 13 111
2019 None of the above 38 29 13 10 7 2 1 69 18 182
2018 Client contact centre 40 34 8 7 10 1 1 75 17 170
2018 Communications or public affairs 41 45 7 0 0 7 0 93 0 15
2018 Access to information and privacy 49 32 16 0 0 0 4 84 0 48
2018 Administration and operations 30 45 11 6 7 2 0 76 13 68
2018 Information management 41 33 13 8 2 0 2 76 10 48
2018 Data sciences 43 24 13 16 3 0 0 68 19 116
2018 Other services to the public 26 37 16 13 6 1 1 64 20 180
2018 None of the above 36 33 9 14 8 1 0 69 22 238
2017 Client contact centre 40 31 12 10 6 0 1 72 16 188
2017 Communications or public affairs 40 38 7 15 0 0 0 78 15 13
2017 Access to information and privacy 54 37 0 6 3 0 0 91 9 37
2017 Administration and operations 40 36 10 10 4 0 0 76 14 299
2017 Information management 34 34 11 21 0 0 0 67 21 29
2017 Data sciences 37 33 14 14 2 0 0 70 16 96
2017 Other services to the public 33 35 12 11 7 1 1 70 19 184
2017 None of the above 33 35 13 10 7 2 1 70 17 294
2014 Client contact centre 30 44 11 8 6 0 1 75 14 176
2014 Communications or public affairs 33 39 18 0 0 10 0 80 0 15
2014 Access to information and privacy 50 33 2 9 5 0 1 84 13 74
2014 Administration and operations 47 43 1 7 2 0 0 90 9 62
2014 Information management 29 43 14 12 0 0 3 74 12 62
2014 Other services to the public 42 35 9 12 2 0 0 77 14 215
2014 None of the above 37 37 12 8 5 1 0 74 13 315

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 79 8 3 2 1 1 5 94 3 112
2019 Communications or public affairs 87 5 0 0 0 0 8 100 0 15
2019 Access to information and privacy 89 3 0 3 3 0 2 94 6 37
2019 Administration and operations 77 9 4 0 3 0 7 93 3 243
2019 Information management 94 6 0 0 0 0 0 100 0 31
2019 Data sciences 75 17 4 1 0 1 3 95 1 83
2019 Other services to the public 80 16 2 0 0 0 2 98 0 111
2019 None of the above 83 9 4 2 0 0 2 94 2 183
2017 Client contact centre 76 13 5 2 2 0 2 91 4 188
2017 Communications or public affairs 67 25 0 0 0 0 8 100 0 13
2017 Access to information and privacy 77 18 3 0 0 0 3 97 0 36
2017 Administration and operations 85 6 3 0 3 0 4 94 3 298
2017 Information management 86 11 0 0 3 0 0 97 3 29
2017 Data sciences 83 9 3 1 2 0 1 94 3 96
2017 Other services to the public 84 7 3 1 1 0 5 96 1 184
2017 None of the above 77 14 2 1 2 0 3 94 3 294
2014 Client contact centre 76 13 3 3 2 0 3 92 5 176
2014 Communications or public affairs 72 22 0 0 0 0 6 100 0 15
2014 Access to information and privacy 87 5 2 0 0 0 6 98 0 74
2014 Administration and operations 90 2 0 1 1 0 5 97 3 62
2014 Information management 83 9 0 2 3 2 2 95 5 61
2014 Other services to the public 83 9 2 2 0 0 2 95 3 215
2014 None of the above 81 9 4 2 1 0 3 93 4 316

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 18 10 6 27 4 18 45 43 112
2019 Communications or public affairs 70 8 5 0 8 0 8 86 9 15
2019 Access to information and privacy 36 14 13 3 6 15 12 70 13 37
2019 Administration and operations 36 17 10 7 14 3 13 63 25 242
2019 Information management 32 24 8 0 6 9 21 80 8 31
2019 Data sciences 35 15 9 7 7 4 22 68 19 83
2019 Other services to the public 41 21 11 7 7 4 10 71 16 111
2019 None of the above 30 22 6 6 16 3 16 65 27 182
2017 Client contact centre 23 15 12 6 16 6 22 53 30 186
2017 Communications or public affairs 55 37 0 8 0 0 0 92 8 13
2017 Access to information and privacy 47 19 5 6 9 0 14 78 16 37
2017 Administration and operations 42 20 9 5 10 2 13 73 17 299
2017 Information management 27 31 15 11 10 0 7 62 22 29
2017 Data sciences 44 27 7 8 4 2 7 79 14 95
2017 Other services to the public 29 25 13 3 14 2 13 64 21 183
2017 None of the above 31 19 10 7 13 4 16 63 25 295
2014 Client contact centre 39 23 9 5 9 3 12 73 17 175
2014 Communications or public affairs 43 24 12 6 6 10 0 74 13 15
2014 Access to information and privacy 44 28 6 5 6 0 11 81 12 74
2014 Administration and operations 51 13 14 1 5 1 14 76 8 62
2014 Information management 39 31 9 2 6 3 9 81 9 62
2014 Other services to the public 42 24 10 4 5 4 10 77 11 215
2014 None of the above 36 20 10 5 10 4 15 69 19 316

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 29 15 13 8 4 2 60 23 112
2019 Communications or public affairs 53 21 17 0 0 8 0 82 0 15
2019 Access to information and privacy 26 48 10 3 8 6 0 78 12 37
2019 Administration and operations 41 24 16 9 7 3 0 67 16 243
2019 Information management 32 30 19 7 2 9 0 69 10 31
2019 Data sciences 44 23 15 8 7 3 0 69 16 83
2019 Other services to the public 42 24 18 7 7 2 0 67 14 111
2019 None of the above 37 32 16 5 6 2 1 72 12 183
2018 Client contact centre 35 29 14 6 12 3 1 67 18 170
2018 Communications or public affairs 41 32 27 0 0 0 0 73 0 15
2018 Access to information and privacy 54 26 12 7 0 2 0 81 7 47
2018 Administration and operations 34 34 14 11 6 2 0 69 17 68
2018 Information management 47 25 12 9 2 4 0 76 11 48
2018 Data sciences 43 26 17 9 2 3 0 71 12 116
2018 Other services to the public 32 29 18 7 10 2 2 63 18 181
2018 None of the above 36 27 16 9 8 4 0 66 18 237
2017 Client contact centre 35 27 20 5 10 3 1 64 16 185
2017 Communications or public affairs 60 8 0 15 16 0 0 68 32 13
2017 Access to information and privacy 47 30 8 6 6 3 0 80 12 37
2017 Administration and operations 42 25 16 8 6 1 1 69 15 299
2017 Information management 24 45 21 3 4 4 0 71 7 29
2017 Data sciences 45 25 19 6 3 2 0 71 9 96
2017 Other services to the public 32 34 16 8 7 3 1 68 15 184
2017 None of the above 34 28 18 9 6 4 2 65 15 294

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 33 17 10 6 1 0 67 16 112
2019 Communications or public affairs 62 5 25 8 0 0 0 67 8 15
2019 Access to information and privacy 43 35 5 6 8 3 0 80 15 36
2019 Administration and operations 40 25 16 11 8 0 0 65 19 243
2019 Information management 39 32 13 15 0 0 0 72 15 31
2019 Data sciences 48 23 17 5 6 1 0 72 11 83
2019 Other services to the public 42 31 12 12 3 0 0 72 15 111
2019 None of the above 37 33 15 9 6 0 0 71 15 183
2018 Client contact centre 38 33 11 9 8 0 0 71 18 170
2018 Communications or public affairs 48 39 0 14 0 0 0 86 14 15
2018 Access to information and privacy 56 25 11 5 2 0 0 81 7 48
2018 Administration and operations 31 37 14 9 8 2 0 69 17 68
2018 Information management 43 32 12 13 0 0 0 75 13 48
2018 Data sciences 37 33 16 10 3 0 0 70 14 116
2018 Other services to the public 30 34 18 8 10 0 0 64 18 181
2018 None of the above 39 27 12 13 9 0 0 66 22 237
2017 Client contact centre 31 34 14 10 9 2 0 67 19 187
2017 Communications or public affairs 52 23 8 16 0 0 0 75 16 13
2017 Access to information and privacy 53 22 11 11 3 0 0 75 14 37
2017 Administration and operations 39 30 15 9 6 1 0 70 14 299
2017 Information management 31 34 20 7 8 0 0 65 15 29
2017 Data sciences 39 35 16 8 3 0 0 74 11 96
2017 Other services to the public 37 35 13 8 8 0 0 72 15 184
2017 None of the above 34 31 19 10 6 0 0 65 16 295
2014 Client contact centre 40 30 15 7 7 1 0 71 15 175
2014 Communications or public affairs 39 37 18 6 0 0 0 76 6 15
2014 Access to information and privacy 49 35 1 11 5 0 0 84 15 74
2014 Administration and operations 52 37 6 1 2 0 1 90 4 61
2014 Information management 36 37 12 7 7 0 0 73 14 62
2014 Other services to the public 44 30 13 8 4 0 0 75 12 215
2014 None of the above 43 28 14 8 7 0 0 72 14 316

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Administration and operations 8 39 8 32 6 4 2 50 41 26
2019 None of the above 7 24 43 19 7 0 0 31 26 10
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 28 13 15 11 6 1 59 27 111
2019 Communications or public affairs 52 43 5 0 0 0 0 95 0 15
2019 Access to information and privacy 32 24 5 6 9 24 0 73 20 36
2019 Administration and operations 28 23 19 12 8 10 0 57 21 241
2019 Information management 34 15 25 13 0 13 0 56 15 31
2019 Data sciences 34 22 12 12 3 16 1 67 18 83
2019 Other services to the public 24 28 16 9 10 13 1 60 22 109
2019 None of the above 25 28 19 8 7 12 1 61 17 183
2018 Client contact centre 20 29 15 10 16 8 0 54 29 169
2018 Communications or public affairs 15 56 7 0 7 15 0 83 9 14
2018 Access to information and privacy 35 23 15 8 10 8 0 64 20 48
2018 Administration and operations 28 29 19 9 10 5 0 60 20 67
2018 Information management 29 30 20 4 11 4 2 63 16 48
2018 Data sciences 30 23 13 6 9 14 3 65 19 113
2018 Other services to the public 18 29 18 16 8 11 0 53 27 178
2018 None of the above 16 23 20 14 12 14 1 46 30 235
2017 Client contact centre 27 31 11 9 13 8 0 63 24 188
2017 Communications or public affairs 16 29 22 25 0 0 8 49 27 13
2017 Access to information and privacy 11 43 17 12 6 9 3 60 20 35
2017 Administration and operations 26 31 14 8 8 13 1 65 19 297
2017 Information management 27 25 21 3 14 10 0 58 19 29
2017 Data sciences 36 27 12 8 5 11 1 71 15 96
2017 Other services to the public 29 33 8 12 8 7 3 68 23 184
2017 None of the above 26 24 20 11 9 9 1 56 22 293
2014 Client contact centre 26 32 16 10 9 7 0 63 20 172
2014 Communications or public affairs 49 12 18 0 6 16 0 72 7 15
2014 Access to information and privacy 38 27 7 12 6 10 0 72 20 73
2014 Administration and operations 39 24 17 4 3 13 0 72 8 60
2014 Information management 22 32 21 15 5 3 2 57 21 62
2014 Other services to the public 27 28 14 10 5 14 2 65 18 212
2014 None of the above 25 28 18 8 8 12 1 61 18 309

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 30 16 13 14 2 0 57 27 112
2019 Communications or public affairs 44 30 26 0 0 0 0 74 0 15
2019 Access to information and privacy 30 27 14 11 9 8 0 62 22 36
2019 Administration and operations 25 26 21 15 11 2 0 52 26 241
2019 Information management 30 25 30 9 4 2 0 56 13 31
2019 Data sciences 31 38 9 10 5 5 1 74 16 83
2019 Other services to the public 24 36 21 9 9 2 0 61 17 109
2019 None of the above 25 32 14 12 11 5 1 60 25 183
2018 Client contact centre 18 31 19 10 18 3 0 51 29 169
2018 Communications or public affairs 29 41 7 22 0 0 0 71 22 14
2018 Access to information and privacy 37 28 20 7 8 0 0 65 16 48
2018 Administration and operations 23 32 16 17 10 2 0 57 27 67
2018 Information management 27 31 13 20 7 2 0 60 27 48
2018 Data sciences 27 29 19 13 10 3 0 57 23 115
2018 Other services to the public 18 24 26 17 11 2 0 44 29 178
2018 None of the above 16 27 20 20 15 1 1 44 36 235
2017 Client contact centre 26 33 14 13 13 0 1 60 26 188
2017 Communications or public affairs 16 22 15 30 8 0 8 42 42 13
2017 Access to information and privacy 13 46 13 18 9 0 0 60 27 36
2017 Administration and operations 23 33 16 13 12 3 0 58 26 295
2017 Information management 21 34 18 13 11 3 0 57 24 29
2017 Data sciences 30 33 18 12 5 1 1 65 17 96
2017 Other services to the public 30 32 11 15 10 3 1 63 26 184
2017 None of the above 25 27 19 15 11 3 0 53 27 293
2014 Client contact centre 26 28 18 12 13 2 1 56 25 170
2014 Communications or public affairs 49 12 33 0 6 0 0 61 6 15
2014 Access to information and privacy 41 27 9 14 8 0 1 69 22 73
2014 Administration and operations 34 34 19 5 3 5 0 72 9 61
2014 Information management 21 34 25 16 5 0 0 55 21 62
2014 Other services to the public 24 36 14 11 7 6 2 65 19 213
2014 None of the above 23 30 19 16 8 3 1 56 25 310

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 23 19 18 14 8 0 45 35 112
2019 Communications or public affairs 23 38 35 5 0 0 0 61 5 15
2019 Access to information and privacy 17 35 9 16 6 16 0 62 26 36
2019 Administration and operations 16 27 19 18 13 7 0 47 33 241
2019 Information management 17 36 17 23 0 8 0 57 25 31
2019 Data sciences 18 35 13 14 8 10 1 61 25 83
2019 Other services to the public 20 22 23 21 9 5 0 44 32 109
2019 None of the above 17 30 20 12 11 8 1 52 26 183
2018 Client contact centre 14 20 21 17 16 11 0 39 37 169
2018 Communications or public affairs 7 34 15 22 7 15 0 49 34 14
2018 Access to information and privacy 17 39 20 9 7 8 0 61 17 48
2018 Administration and operations 19 28 29 10 11 2 0 48 22 67
2018 Information management 20 27 15 21 7 9 2 52 31 48
2018 Data sciences 22 24 23 15 11 6 0 48 27 115
2018 Other services to the public 15 19 19 22 15 10 0 38 40 178
2018 None of the above 10 27 17 23 15 7 1 40 41 236
2017 Client contact centre 17 30 17 12 13 11 0 52 28 188
2017 Communications or public affairs 7 40 23 14 8 0 8 51 24 13
2017 Access to information and privacy 13 32 19 23 6 5 3 49 31 37
2017 Administration and operations 17 30 18 18 10 7 0 50 30 297
2017 Information management 17 28 18 13 14 10 0 50 30 29
2017 Data sciences 21 37 17 8 7 8 2 65 16 96
2017 Other services to the public 17 35 19 14 8 6 0 55 24 183
2017 None of the above 18 28 21 15 10 8 0 50 28 294
2014 Client contact centre 15 29 22 13 10 11 0 49 26 175
2014 Communications or public affairs 37 18 18 16 6 6 0 58 23 15
2014 Access to information and privacy 23 36 15 12 6 8 0 64 19 74
2014 Administration and operations 9 52 12 9 4 13 0 70 16 63
2014 Information management 19 28 29 16 6 2 0 48 22 62
2014 Other services to the public 13 35 20 15 5 10 1 54 23 214
2014 None of the above 12 31 24 14 10 9 0 47 26 311

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 21 16 24 17 7 1 38 44 112
2019 Communications or public affairs 9 48 35 0 8 0 0 57 8 15
2019 Access to information and privacy 18 30 17 14 8 12 0 55 25 36
2019 Administration and operations 14 28 19 19 16 4 0 44 37 240
2019 Information management 24 26 19 25 6 0 0 50 31 31
2019 Data sciences 17 36 16 13 14 4 0 56 28 83
2019 Other services to the public 16 27 14 24 16 3 0 45 41 111
2019 None of the above 16 30 18 13 14 8 1 51 30 182
2018 Client contact centre 15 24 22 17 18 4 0 40 37 168
2018 Communications or public affairs 0 63 0 29 0 7 0 68 32 14
2018 Access to information and privacy 18 38 17 15 5 8 0 61 21 48
2018 Administration and operations 15 29 15 21 18 3 0 45 40 67
2018 Information management 33 17 11 25 13 0 0 51 38 48
2018 Data sciences 19 24 19 21 14 3 0 45 36 115
2018 Other services to the public 14 24 17 20 20 5 0 40 42 178
2018 None of the above 9 23 20 22 22 4 0 33 46 234
2017 Client contact centre 17 30 12 18 16 7 0 51 37 188
2017 Communications or public affairs 15 7 15 47 8 0 8 24 60 13
2017 Access to information and privacy 8 42 14 11 14 8 3 56 28 37
2017 Administration and operations 20 29 15 15 15 5 0 52 31 297
2017 Information management 10 21 27 27 10 4 0 32 39 29
2017 Data sciences 18 32 24 13 10 3 0 51 24 96
2017 Other services to the public 21 29 15 14 15 6 0 53 31 184
2017 None of the above 15 27 17 18 19 5 0 44 39 294
2014 Client contact centre 14 24 17 24 15 6 0 41 41 175
2014 Communications or public affairs 22 33 0 24 6 16 0 65 35 15
2014 Access to information and privacy 23 41 9 13 7 7 0 69 22 74
2014 Administration and operations 19 45 12 10 8 6 0 68 19 63
2014 Information management 13 36 23 23 3 0 2 50 27 62
2014 Other services to the public 16 29 20 22 8 5 0 47 31 214
2014 None of the above 13 30 18 18 14 6 0 46 34 312

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 17 5 8 7 13 2 77 18 112
2019 Communications or public affairs 44 35 0 0 0 21 0 100 0 15
2019 Access to information and privacy 36 11 5 8 5 30 5 73 20 36
2019 Administration and operations 27 12 7 6 11 31 7 62 26 239
2019 Information management 45 8 4 8 0 20 15 81 13 30
2019 Data sciences 41 11 12 4 2 28 3 74 9 83
2019 Other services to the public 38 18 9 2 4 24 5 78 9 109
2019 None of the above 41 15 6 3 2 28 6 83 8 183
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 48 20 11 4 0 0 65 15 112
2019 Communications or public affairs 44 35 8 8 0 5 0 82 9 15
2019 Access to information and privacy 27 35 28 3 5 2 0 63 8 36
2019 Administration and operations 29 25 22 13 8 3 0 56 22 243
2019 Information management 24 43 21 9 0 2 0 69 10 31
2019 Data sciences 27 38 16 9 7 3 0 67 16 83
2019 Other services to the public 26 39 18 11 4 2 0 67 15 112
2019 None of the above 23 36 18 14 6 2 0 61 21 183
2018 Client contact centre 17 40 21 10 10 1 1 59 20 170
2018 Communications or public affairs 27 52 14 7 0 0 0 80 7 15
2018 Access to information and privacy 35 32 23 1 6 3 0 68 8 48
2018 Administration and operations 22 40 19 14 4 0 0 62 18 68
2018 Information management 27 36 22 9 4 0 2 64 13 48
2018 Data sciences 31 32 14 16 6 2 0 64 22 115
2018 Other services to the public 17 37 19 19 8 1 0 54 27 181
2018 None of the above 17 41 18 11 12 1 0 59 23 237
2017 Client contact centre 19 42 17 15 6 1 0 62 21 187
2017 Communications or public affairs 23 45 8 16 7 0 0 68 23 13
2017 Access to information and privacy 22 50 14 6 3 3 3 77 9 37
2017 Administration and operations 28 36 18 13 3 1 1 64 17 297
2017 Information management 18 44 24 7 7 0 0 62 14 28
2017 Data sciences 28 39 21 11 1 0 0 67 12 96
2017 Other services to the public 30 39 12 8 6 3 1 72 15 184
2017 None of the above 21 36 18 15 8 2 1 59 23 294
2014 Client contact centre 24 39 14 12 10 1 0 63 23 177
2014 Communications or public affairs 28 43 18 12 0 0 0 71 12 15
2014 Access to information and privacy 38 41 12 4 6 0 0 79 9 75
2014 Administration and operations 26 47 13 8 3 1 2 75 12 63
2014 Information management 25 47 10 14 2 0 3 74 16 62
2014 Other services to the public 27 40 14 12 5 3 0 68 17 216
2014 None of the above 25 41 19 6 7 2 0 67 13 315

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 26 25 20 10 8 0 41 32 112
2019 Communications or public affairs 27 47 13 0 8 5 0 77 9 15
2019 Access to information and privacy 19 35 19 14 6 7 0 58 22 36
2019 Administration and operations 14 29 22 18 11 7 0 46 30 242
2019 Information management 19 25 39 8 6 4 0 45 14 31
2019 Data sciences 14 32 20 16 10 8 0 49 29 83
2019 Other services to the public 15 29 25 15 8 7 0 48 26 111
2019 None of the above 14 25 22 23 9 6 0 42 34 182

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 32 17 9 7 5 1 65 17 111
2019 Communications or public affairs 64 5 5 8 8 9 0 76 18 15
2019 Access to information and privacy 34 30 16 3 9 5 3 69 14 36
2019 Administration and operations 29 26 16 12 9 5 3 59 23 243
2019 Information management 32 34 17 12 2 4 0 68 14 31
2019 Data sciences 27 39 9 12 4 8 1 73 17 83
2019 Other services to the public 29 40 9 6 9 6 2 74 16 112
2019 None of the above 26 33 18 8 9 4 2 63 19 183
2018 Client contact centre 28 32 16 5 11 6 3 65 17 170
2018 Communications or public affairs 27 52 0 7 7 7 0 85 15 15
2018 Access to information and privacy 34 31 20 4 7 5 0 68 12 48
2018 Administration and operations 31 43 12 8 5 2 0 75 13 68
2018 Information management 37 27 11 9 12 2 2 67 22 48
2018 Data sciences 29 26 12 13 10 7 2 61 25 115
2018 Other services to the public 21 39 11 19 8 2 1 61 27 181
2018 None of the above 21 31 16 13 11 5 3 57 26 237
2017 Client contact centre 27 33 15 13 9 2 1 62 23 188
2017 Communications or public affairs 44 32 8 16 0 0 0 75 16 13
2017 Access to information and privacy 21 38 14 8 8 5 6 66 18 37
2017 Administration and operations 33 33 11 9 6 5 3 72 16 298
2017 Information management 17 38 11 17 10 6 0 59 29 29
2017 Data sciences 33 36 14 13 2 0 1 71 15 96
2017 Other services to the public 31 30 15 9 8 5 2 66 18 184
2017 None of the above 27 31 12 11 11 5 2 63 24 295
2014 Client contact centre 32 33 12 11 8 4 1 68 20 177
2014 Communications or public affairs 21 39 12 6 6 16 0 72 14 15
2014 Access to information and privacy 33 30 14 10 7 2 3 67 18 75
2014 Administration and operations 46 26 12 3 3 7 4 81 6 62
2014 Information management 27 44 16 5 6 2 0 73 11 62
2014 Other services to the public 30 33 12 7 7 6 4 71 16 216
2014 None of the above 30 32 15 11 5 5 2 67 18 314

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 33 25 10 5 3 0 58 16 112
2019 Communications or public affairs 49 30 5 8 8 0 0 79 17 15
2019 Access to information and privacy 39 19 24 11 3 2 3 60 15 36
2019 Administration and operations 30 25 22 11 8 3 1 57 20 243
2019 Information management 28 31 28 9 0 4 0 61 10 31
2019 Data sciences 22 35 21 10 6 5 1 60 17 83
2019 Other services to the public 25 36 17 11 6 4 1 64 18 112
2019 None of the above 25 26 28 8 6 6 1 55 15 183
2018 Client contact centre 24 34 21 5 12 4 0 60 18 170
2018 Communications or public affairs 34 32 27 0 7 0 0 66 7 15
2018 Access to information and privacy 30 40 18 6 6 0 0 70 12 48
2018 Administration and operations 26 36 18 9 8 4 0 64 17 68
2018 Information management 32 28 25 9 4 0 2 61 13 48
2018 Data sciences 31 27 20 11 6 4 2 61 18 116
2018 Other services to the public 22 28 26 14 8 1 0 51 22 181
2018 None of the above 19 31 21 12 12 4 1 52 25 236

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 26 13 14 19 10 0 48 37 112
2019 Communications or public affairs 39 30 0 0 17 14 0 81 19 15
2019 Access to information and privacy 10 17 22 12 10 27 2 38 31 36
2019 Administration and operations 19 19 16 17 18 11 1 43 39 243
2019 Information management 21 21 21 15 14 9 0 45 32 31
2019 Data sciences 19 19 21 12 13 14 2 46 29 83
2019 Other services to the public 16 23 17 12 14 16 3 48 31 112
2019 None of the above 17 16 14 16 19 15 2 40 43 181
2018 Client contact centre 12 16 20 14 22 16 0 33 43 170
2018 Communications or public affairs 27 11 20 14 7 20 0 49 26 15
2018 Access to information and privacy 15 22 20 11 9 21 2 48 26 47
2018 Administration and operations 20 13 13 20 24 10 0 37 48 68
2018 Information management 29 12 17 11 20 12 0 46 35 48
2018 Data sciences 21 27 6 16 14 14 1 57 36 116
2018 Other services to the public 12 20 18 18 21 9 2 36 44 181
2018 None of the above 13 22 15 17 22 10 1 39 44 237
2017 Client contact centre 12 22 15 17 20 12 1 39 43 188
2017 Communications or public affairs 23 29 16 16 15 0 0 52 32 13
2017 Access to information and privacy 5 29 19 22 17 8 0 37 42 37
2017 Administration and operations 17 20 14 13 20 14 1 44 40 298
2017 Information management 13 25 14 18 17 10 4 43 40 29
2017 Data sciences 15 21 17 16 14 15 2 43 37 96
2017 Other services to the public 18 18 17 17 18 10 2 41 40 184
2017 None of the above 15 19 17 14 20 12 3 40 40 295
2014 Client contact centre 19 27 19 13 12 8 2 50 28 177
2014 Communications or public affairs 16 16 41 6 12 10 0 35 20 15
2014 Access to information and privacy 21 26 13 16 15 9 0 51 35 75
2014 Administration and operations 26 25 19 14 6 11 0 56 22 63
2014 Information management 14 25 21 18 17 3 2 41 37 62
2014 Other services to the public 17 19 15 20 16 10 2 40 42 216
2014 None of the above 14 18 19 15 21 12 2 37 42 315

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 14 21 19 21 12 4 28 47 112
2019 Communications or public affairs 31 23 25 0 8 13 0 62 10 15
2019 Access to information and privacy 13 22 19 5 20 17 3 44 32 36
2019 Administration and operations 12 14 23 16 23 11 2 29 44 243
2019 Information management 7 12 41 19 8 6 7 22 31 31
2019 Data sciences 10 12 25 15 16 17 4 28 40 83
2019 Other services to the public 12 21 26 19 16 5 1 35 37 112
2019 None of the above 11 20 20 10 19 16 4 39 36 183
2018 Client contact centre 8 13 23 12 27 12 4 25 47 169
2018 Communications or public affairs 7 11 20 27 0 34 0 28 41 15
2018 Access to information and privacy 20 17 28 14 7 12 2 42 25 48
2018 Administration and operations 7 17 21 18 27 9 1 27 50 68
2018 Information management 22 16 26 15 11 8 2 42 29 48
2018 Data sciences 14 22 17 21 17 6 2 40 42 116
2018 Other services to the public 8 15 26 14 27 8 2 26 46 181
2018 None of the above 6 18 21 18 26 9 2 27 49 237
2017 Client contact centre 9 20 16 17 23 11 3 34 47 188
2017 Communications or public affairs 0 22 48 15 15 0 0 22 30 13
2017 Access to information and privacy 8 23 24 11 18 11 6 37 34 37
2017 Administration and operations 11 13 24 17 21 9 4 28 44 299
2017 Information management 11 17 34 10 10 13 4 34 25 29
2017 Data sciences 10 22 30 16 10 8 3 36 30 96
2017 Other services to the public 12 20 24 11 19 11 4 37 35 184
2017 None of the above 12 18 23 12 20 12 5 35 38 294
2014 Client contact centre 12 17 25 14 24 9 0 32 41 176
2014 Communications or public affairs 12 22 43 6 6 12 0 38 13 15
2014 Access to information and privacy 14 33 16 18 9 7 2 52 30 75
2014 Administration and operations 11 23 22 19 8 10 7 40 33 63
2014 Information management 10 16 25 16 23 6 5 29 44 61
2014 Other services to the public 9 18 25 16 14 12 4 33 37 214
2014 None of the above 8 15 27 15 16 12 6 28 39 315

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 21 9 17 30 9 2 37 52 112
2019 Communications or public affairs 36 18 8 0 33 5 0 56 35 15
2019 Access to information and privacy 8 22 16 6 17 22 8 43 34 36
2019 Administration and operations 14 19 16 11 28 7 4 37 44 243
2019 Information management 11 0 39 21 19 6 4 12 44 31
2019 Data sciences 11 13 18 24 18 6 10 28 50 83
2019 Other services to the public 10 23 20 15 21 6 6 37 41 112
2019 None of the above 6 17 23 9 24 11 9 30 41 183
2018 Client contact centre 4 19 17 18 30 8 4 26 54 171
2018 Communications or public affairs 7 27 11 27 20 7 0 37 51 15
2018 Access to information and privacy 8 24 24 16 17 6 5 36 37 48
2018 Administration and operations 3 15 14 24 31 8 6 21 63 68
2018 Information management 21 16 13 15 23 6 6 42 44 49
2018 Data sciences 13 19 16 16 28 6 2 35 48 117
2018 Other services to the public 9 20 19 15 29 3 5 31 48 182
2018 None of the above 7 16 17 17 26 8 9 29 51 237
2017 Client contact centre 12 18 17 15 26 10 3 34 47 188
2017 Communications or public affairs 0 30 32 16 22 0 0 30 38 13
2017 Access to information and privacy 5 29 20 8 20 14 6 42 34 37
2017 Administration and operations 9 13 21 17 25 6 8 26 49 298
2017 Information management 14 17 20 20 13 11 3 37 40 29
2017 Data sciences 8 22 20 19 23 6 3 32 46 96
2017 Other services to the public 13 20 14 15 26 7 5 37 47 184
2017 None of the above 5 17 20 18 26 7 7 25 51 295
2014 Client contact centre 8 12 24 19 25 6 6 24 49 177
2014 Communications or public affairs 6 18 43 22 12 0 0 24 33 15
2014 Access to information and privacy 13 19 20 18 15 5 10 38 39 75
2014 Administration and operations 12 17 21 20 19 6 6 32 44 63
2014 Information management 14 15 15 31 19 2 5 31 53 62
2014 Other services to the public 10 20 20 16 24 7 3 33 45 215
2014 None of the above 9 15 22 17 23 7 7 28 47 315

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 20 13 7 8 3 11 68 17 112
2019 Communications or public affairs 56 13 13 13 0 0 5 73 14 15
2019 Access to information and privacy 33 30 13 2 3 3 16 78 6 36
2019 Administration and operations 39 20 16 7 6 4 9 67 15 242
2019 Information management 56 17 13 4 0 0 9 81 4 31
2019 Data sciences 47 20 10 9 3 4 7 75 14 83
2019 Other services to the public 38 24 12 11 3 1 11 70 17 111
2019 None of the above 37 18 16 5 5 1 17 68 12 182

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 5 4 5 13 3 25 68 26 112
2019 Communications or public affairs 70 0 0 8 8 0 13 81 19 15
2019 Access to information and privacy 38 5 3 3 6 6 38 77 17 35
2019 Administration and operations 48 7 3 3 6 7 26 83 13 241
2019 Information management 60 4 4 2 7 4 19 83 12 31
2019 Data sciences 52 7 2 4 6 4 23 82 15 83
2019 Other services to the public 50 3 5 3 6 4 31 79 13 112
2019 None of the above 43 8 5 5 6 5 28 76 17 183

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 11 18 11 12 4 16 50 28 111
2019 Communications or public affairs 62 8 17 8 0 0 5 74 9 15
2019 Access to information and privacy 33 17 9 11 8 14 8 64 24 37
2019 Administration and operations 32 16 13 9 12 7 12 58 26 242
2019 Information management 33 21 24 2 9 6 6 60 13 32
2019 Data sciences 42 6 12 10 10 6 14 60 25 83
2019 Other services to the public 34 21 13 10 6 6 10 66 19 112
2019 None of the above 36 12 18 6 4 9 15 64 13 183

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 10 17 11 13 6 13 49 30 111
2019 Communications or public affairs 62 0 25 8 0 0 5 65 9 15
2019 Access to information and privacy 17 20 3 14 8 27 11 60 35 37
2019 Administration and operations 28 15 13 10 13 8 12 54 30 242
2019 Information management 37 24 9 2 9 13 6 75 14 32
2019 Data sciences 38 6 10 11 10 12 15 59 28 83
2019 Other services to the public 29 20 12 10 7 11 12 63 22 112
2019 None of the above 31 13 13 7 4 15 16 64 16 183

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 12 15 19 19 4 11 39 44 112
2019 Communications or public affairs 56 9 8 13 8 5 0 69 23 15
2019 Access to information and privacy 25 14 13 17 8 16 8 51 33 37
2019 Administration and operations 26 18 12 11 16 7 9 53 32 242
2019 Information management 35 14 24 11 9 0 6 52 22 32
2019 Data sciences 30 12 11 14 15 9 9 51 35 82
2019 Other services to the public 26 14 14 17 15 5 10 47 37 112
2019 None of the above 28 10 13 13 14 7 16 49 35 183

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 13 12 3 5 4 10 77 9 112
2019 Communications or public affairs 65 21 0 8 0 0 5 91 9 15
2019 Access to information and privacy 47 15 2 0 0 22 14 97 0 37
2019 Administration and operations 50 15 7 3 7 7 12 80 12 241
2019 Information management 54 22 9 0 0 6 9 89 0 32
2019 Data sciences 68 11 5 1 0 3 13 93 2 82
2019 Other services to the public 66 14 4 0 1 4 12 94 1 111
2019 None of the above 54 11 8 3 1 7 16 85 5 181

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 8 7 4 6 6 9 80 11 112
2019 Communications or public affairs 87 0 0 8 0 0 5 91 9 15
2019 Access to information and privacy 62 6 5 0 6 11 10 86 8 37
2019 Administration and operations 58 9 6 4 5 10 9 81 11 242
2019 Information management 68 13 9 0 0 0 9 90 0 32
2019 Data sciences 76 2 5 3 2 1 11 88 6 83
2019 Other services to the public 70 9 3 3 3 2 10 91 6 112
2019 None of the above 59 10 4 3 2 6 15 88 7 182

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 11 1 2 5 1 13 90 9 112
2019 Communications or public affairs 70 8 8 0 0 0 13 90 0 15
2019 Access to information and privacy 61 6 8 0 3 8 14 86 4 37
2019 Administration and operations 59 6 6 4 5 4 16 81 12 241
2019 Information management 68 13 2 2 0 4 11 95 2 32
2019 Data sciences 62 14 2 3 1 2 15 92 5 83
2019 Other services to the public 68 9 4 1 1 2 15 93 2 112
2019 None of the above 57 4 6 3 4 7 20 83 9 182

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 18 20 28 19 7 1 26 52 112
2019 Communications or public affairs 13 31 18 25 8 5 0 46 35 15
2019 Access to information and privacy 6 16 19 8 22 26 3 31 42 37
2019 Administration and operations 11 22 19 18 20 9 1 36 42 244
2019 Information management 9 35 36 9 0 7 4 50 10 32
2019 Data sciences 5 19 23 19 16 15 3 29 43 82
2019 Other services to the public 11 20 25 23 14 5 3 33 40 112
2019 None of the above 7 25 15 21 19 8 4 37 46 182
2018 Client contact centre 2 14 26 23 24 11 1 17 53 171
2018 Communications or public affairs 0 7 25 27 14 27 0 9 56 15
2018 Access to information and privacy 9 29 28 12 10 11 2 43 25 48
2018 Administration and operations 12 16 23 21 19 8 2 32 43 68
2018 Information management 22 10 32 23 11 2 0 33 35 49
2018 Data sciences 9 17 24 22 18 8 1 29 44 117
2018 Other services to the public 5 15 27 21 22 6 2 22 48 182
2018 None of the above 5 21 19 26 17 10 2 29 49 236
2017 Client contact centre 6 20 22 17 24 9 2 29 46 188
2017 Communications or public affairs 8 8 29 48 7 0 0 16 55 13
2017 Access to information and privacy 5 15 25 19 23 13 0 23 48 37
2017 Administration and operations 10 22 22 21 18 6 2 35 42 299
2017 Information management 7 27 25 24 14 3 0 35 39 29
2017 Data sciences 8 26 25 24 12 5 0 36 38 96
2017 Other services to the public 9 27 23 14 18 8 1 39 35 184
2017 None of the above 6 19 23 19 21 8 3 28 45 295

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 34 17 10 13 2 1 59 24 111
2019 Communications or public affairs 31 36 17 8 8 0 0 67 17 15
2019 Access to information and privacy 30 33 25 2 6 5 0 66 8 37
2019 Administration and operations 31 27 19 11 8 3 1 60 20 244
2019 Information management 39 39 11 11 0 0 0 78 11 32
2019 Data sciences 31 36 9 10 7 6 1 72 17 83
2019 Other services to the public 33 35 9 9 6 5 2 74 16 112
2019 None of the above 24 32 15 13 6 8 1 62 21 183
2018 Client contact centre 33 31 15 8 10 3 0 66 18 171
2018 Communications or public affairs 34 52 14 0 0 0 0 86 0 15
2018 Access to information and privacy 39 35 8 10 4 4 0 77 14 48
2018 Administration and operations 26 38 23 6 7 1 0 64 13 68
2018 Information management 40 30 19 6 2 2 0 72 9 49
2018 Data sciences 34 31 16 10 3 4 1 69 14 117
2018 Other services to the public 26 34 16 9 8 7 0 64 18 182
2018 None of the above 23 35 18 13 7 4 0 60 21 237
2017 Client contact centre 38 33 16 6 5 3 0 72 11 187
2017 Communications or public affairs 22 38 8 32 0 0 0 60 32 13
2017 Access to information and privacy 13 50 8 17 0 11 0 72 19 37
2017 Administration and operations 36 33 14 6 5 5 1 74 12 297
2017 Information management 31 38 14 10 4 4 0 72 14 29
2017 Data sciences 36 39 10 8 3 2 1 77 12 96
2017 Other services to the public 37 29 16 7 7 4 0 69 14 183
2017 None of the above 34 36 15 7 5 4 0 72 12 295
2014 Client contact centre 36 37 12 7 3 4 0 76 11 176
2014 Communications or public affairs 18 65 12 6 0 0 0 82 6 15
2014 Access to information and privacy 42 27 17 9 2 2 0 71 12 75
2014 Administration and operations 38 46 6 0 0 9 0 93 0 63
2014 Information management 34 41 11 6 3 2 3 78 10 61
2014 Other services to the public 35 33 15 9 3 5 1 72 12 216
2014 None of the above 29 34 18 6 3 9 1 70 10 315

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 33 10 5 9 4 1 75 14 111
2019 Communications or public affairs 69 31 0 0 0 0 0 100 0 15
2019 Access to information and privacy 39 28 3 8 8 11 3 78 18 37
2019 Administration and operations 37 30 12 4 6 10 2 75 12 241
2019 Information management 35 33 17 6 0 4 6 75 7 32
2019 Data sciences 38 25 20 4 4 8 1 69 9 83
2019 Other services to the public 37 27 14 5 7 6 4 71 13 112
2019 None of the above 35 24 16 8 5 8 4 67 15 183
2018 Client contact centre 36 26 22 7 7 3 0 64 14 171
2018 Communications or public affairs 27 59 7 7 0 0 0 86 7 15
2018 Access to information and privacy 32 37 9 7 2 13 0 78 11 48
2018 Administration and operations 24 40 15 6 9 5 2 68 16 68
2018 Information management 45 25 19 4 0 2 4 75 5 48
2018 Data sciences 41 28 12 6 3 9 2 77 10 117
2018 Other services to the public 31 31 14 10 4 9 1 68 16 182
2018 None of the above 30 27 19 7 5 9 2 65 14 237
2017 Client contact centre 42 27 12 8 5 4 2 73 14 188
2017 Communications or public affairs 32 15 37 16 0 0 0 47 16 13
2017 Access to information and privacy 22 29 21 5 6 8 11 62 13 37
2017 Administration and operations 38 24 15 4 5 11 4 72 10 299
2017 Information management 20 45 21 3 4 7 0 70 8 29
2017 Data sciences 44 25 15 2 7 5 2 74 9 96
2017 Other services to the public 38 29 16 4 4 7 2 73 9 183
2017 None of the above 32 31 17 7 6 5 2 68 14 295
2014 Client contact centre 35 34 15 6 5 5 0 72 12 177
2014 Communications or public affairs 33 28 33 0 0 6 0 65 0 15
2014 Access to information and privacy 43 31 12 4 3 6 2 80 7 75
2014 Administration and operations 35 29 17 3 4 11 1 72 8 63
2014 Information management 40 31 11 6 2 3 6 79 9 61
2014 Other services to the public 42 27 13 3 4 8 2 77 8 216
2014 None of the above 34 24 19 3 5 11 4 68 9 315

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 31 9 9 7 1 1 75 16 112
2019 Communications or public affairs 57 35 0 8 0 0 0 92 8 15
2019 Access to information and privacy 46 41 2 2 9 0 0 87 11 36
2019 Administration and operations 46 28 11 9 6 0 0 74 15 242
2019 Information management 52 29 11 8 0 0 0 81 8 32
2019 Data sciences 51 26 6 13 2 1 0 79 16 83
2019 Other services to the public 45 29 12 9 2 1 1 76 12 112
2019 None of the above 41 30 14 7 6 0 1 73 13 183
2018 Client contact centre 36 37 10 6 11 0 0 73 17 171
2018 Communications or public affairs 34 59 7 0 0 0 0 93 0 15
2018 Access to information and privacy 52 29 12 1 6 0 0 80 7 48
2018 Administration and operations 45 29 16 5 5 0 0 74 10 68
2018 Information management 47 32 11 9 2 0 0 79 11 49
2018 Data sciences 47 30 9 7 5 1 0 78 12 117
2018 Other services to the public 31 39 13 12 5 0 0 70 17 182
2018 None of the above 31 36 13 13 7 1 1 68 20 237
2017 Client contact centre 42 32 11 8 6 0 0 74 14 188
2017 Communications or public affairs 37 48 7 0 8 0 0 85 8 13
2017 Access to information and privacy 34 52 3 6 6 0 0 86 11 37
2017 Administration and operations 41 36 10 7 5 0 1 77 12 298
2017 Information management 45 31 13 6 4 0 0 76 10 29
2017 Data sciences 55 27 10 4 3 0 0 82 8 96
2017 Other services to the public 45 33 9 8 5 0 0 78 13 183
2017 None of the above 39 35 10 10 5 0 0 75 15 295
2014 Client contact centre 42 38 10 4 4 1 0 82 9 177
2014 Communications or public affairs 43 33 18 6 0 0 0 76 6 15
2014 Access to information and privacy 52 31 6 6 6 0 0 83 12 75
2014 Administration and operations 41 48 9 0 1 0 0 90 1 63
2014 Information management 44 37 8 6 3 0 2 82 10 60
2014 Other services to the public 50 32 10 3 4 0 0 83 7 216
2014 None of the above 40 36 13 7 3 1 0 77 10 315

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 18 23 13 16 0 1 47 29 111
2019 Communications or public affairs 53 19 18 0 9 0 0 73 9 14
2019 Access to information and privacy 39 34 14 3 9 0 0 73 12 37
2019 Administration and operations 30 25 16 19 9 1 0 55 29 243
2019 Information management 46 26 14 13 0 0 0 72 13 32
2019 Data sciences 28 35 15 18 2 1 0 63 21 83
2019 Other services to the public 30 36 17 9 6 1 1 67 16 112
2019 None of the above 27 28 19 11 13 1 2 56 24 183
2018 Client contact centre 21 33 17 10 18 1 0 55 27 171
2018 Communications or public affairs 27 45 14 14 0 0 0 73 14 15
2018 Access to information and privacy 38 32 17 7 6 0 0 69 14 48
2018 Administration and operations 24 30 17 12 12 5 0 56 26 68
2018 Information management 42 27 14 11 4 2 0 70 15 49
2018 Data sciences 33 20 26 9 11 1 0 53 21 117
2018 Other services to the public 25 24 24 13 14 0 0 50 27 182
2018 None of the above 18 33 17 16 14 1 1 52 30 237
2017 Client contact centre 26 28 21 13 12 1 0 54 25 188
2017 Communications or public affairs 29 56 15 0 0 0 0 85 0 13
2017 Access to information and privacy 24 47 11 6 9 0 3 73 15 37
2017 Administration and operations 28 30 20 10 10 1 1 59 20 298
2017 Information management 35 27 13 11 14 0 0 62 25 29
2017 Data sciences 32 40 14 6 8 0 0 72 14 96
2017 Other services to the public 32 30 16 10 11 1 1 63 21 184
2017 None of the above 29 27 21 12 10 0 1 56 22 295
2014 Client contact centre 26 30 21 10 11 1 0 57 22 177
2014 Communications or public affairs 27 49 12 12 0 0 0 76 12 15
2014 Access to information and privacy 41 29 12 9 9 0 0 70 18 75
2014 Administration and operations 30 36 20 8 3 2 1 68 11 63
2014 Information management 22 38 23 10 8 0 0 60 18 60
2014 Other services to the public 34 28 22 10 6 0 0 62 17 216
2014 None of the above 25 32 20 13 7 2 1 58 21 315

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 22 17 14 14 0 1 55 28 112
2019 Communications or public affairs 39 27 17 8 8 0 0 67 17 15
2019 Access to information and privacy 39 31 19 2 9 0 0 70 11 37
2019 Administration and operations 30 28 19 14 9 0 0 57 23 243
2019 Information management 35 41 7 17 0 0 0 76 17 32
2019 Data sciences 31 35 11 17 4 1 0 67 22 83
2019 Other services to the public 31 38 17 9 5 0 1 69 14 112
2019 None of the above 28 32 20 10 9 0 1 61 20 183
2018 Client contact centre 23 34 14 12 15 2 0 59 27 171
2018 Communications or public affairs 34 32 20 14 0 0 0 66 14 15
2018 Access to information and privacy 38 34 20 1 7 0 0 71 9 48
2018 Administration and operations 21 43 15 12 9 2 0 64 21 68
2018 Information management 40 26 17 13 4 0 0 66 17 49
2018 Data sciences 29 31 21 10 9 1 0 60 19 117
2018 Other services to the public 25 27 24 15 9 0 0 51 25 182
2018 None of the above 19 31 22 17 10 1 0 50 27 237
2017 Client contact centre 27 34 16 13 9 0 0 61 22 188
2017 Communications or public affairs 22 56 7 15 0 0 0 78 15 13
2017 Access to information and privacy 29 45 9 6 12 0 0 74 17 37
2017 Administration and operations 29 33 18 12 7 0 1 63 19 298
2017 Information management 38 27 17 10 7 0 0 66 17 29
2017 Data sciences 34 40 13 5 6 1 0 75 12 96
2017 Other services to the public 31 37 15 8 9 0 0 68 17 184
2017 None of the above 27 31 18 16 8 0 0 58 24 294
2014 Client contact centre 26 32 21 10 9 2 0 59 19 177
2014 Communications or public affairs 37 45 6 12 0 0 0 82 12 15
2014 Access to information and privacy 45 27 9 9 10 0 0 71 19 75
2014 Administration and operations 33 40 17 7 3 1 0 74 9 63
2014 Information management 22 41 16 15 5 0 2 64 20 59
2014 Other services to the public 34 32 18 10 4 0 0 67 14 215
2014 None of the above 27 33 22 10 6 1 0 62 16 315

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 10 14 17 23 10 2 38 45 112
2019 Communications or public affairs 13 30 27 0 25 5 0 45 26 15
2019 Access to information and privacy 39 17 11 14 12 6 0 60 28 37
2019 Administration and operations 24 16 16 10 20 13 0 47 35 244
2019 Information management 33 15 20 19 10 4 0 50 29 32
2019 Data sciences 24 20 15 13 17 9 2 49 34 83
2019 Other services to the public 27 20 23 10 6 7 7 55 19 112
2019 None of the above 22 23 17 10 16 10 3 51 30 183
2018 Client contact centre 12 15 16 21 27 9 1 30 53 171
2018 Communications or public affairs 20 11 20 27 7 14 0 37 39 15
2018 Access to information and privacy 31 20 34 8 4 4 0 52 12 48
2018 Administration and operations 15 20 22 12 20 9 2 39 37 68
2018 Information management 36 9 12 21 12 9 2 50 37 49
2018 Data sciences 19 17 19 15 21 6 2 39 39 117
2018 Other services to the public 19 15 25 14 20 6 2 36 37 182
2018 None of the above 15 21 18 17 17 7 5 41 39 236
2017 Client contact centre 17 12 21 21 21 9 1 31 46 188
2017 Communications or public affairs 22 16 30 8 15 8 0 42 25 13
2017 Access to information and privacy 40 10 27 3 9 11 0 56 14 37
2017 Administration and operations 21 17 21 15 16 6 3 42 35 298
2017 Information management 18 21 24 16 15 4 3 42 33 29
2017 Data sciences 27 18 21 17 12 5 0 48 30 96
2017 Other services to the public 16 24 19 11 21 7 2 44 35 184
2017 None of the above 19 17 24 14 17 7 2 39 35 295
2014 Client contact centre 18 17 19 16 17 9 4 40 38 176
2014 Communications or public affairs 27 18 18 18 10 10 0 50 31 15
2014 Access to information and privacy 35 23 10 10 16 5 1 62 27 75
2014 Administration and operations 26 21 16 20 6 9 3 53 29 63
2014 Information management 11 21 32 15 12 6 3 35 30 62
2014 Other services to the public 17 22 24 12 13 10 2 44 30 215
2014 None of the above 21 19 19 12 19 7 3 44 34 315
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 30 39 31 111
2019 Communications or public affairs 25 25 50 15
2019 Access to information and privacy 18 61 21 37
2019 Administration and operations 25 42 32 243
2019 Information management 30 48 22 32
2019 Data sciences 23 31 45 82
2019 Other services to the public 18 56 26 112
2019 None of the above 16 56 28 180
2018 Client contact centre 32 38 31 161
2018 Communications or public affairs 7 41 52 15
2018 Access to information and privacy 17 43 40 47
2018 Administration and operations 16 59 25 65
2018 Information management 25 50 25 48
2018 Data sciences 31 37 33 115
2018 Other services to the public 26 42 33 180
2018 None of the above 23 47 29 234
2017 Client contact centre 28 38 34 188
2017 Communications or public affairs 15 56 29 13
2017 Access to information and privacy 14 62 24 37
2017 Administration and operations 14 50 35 295
2017 Information management 17 36 47 29
2017 Data sciences 21 38 41 96
2017 Other services to the public 19 47 34 183
2017 None of the above 18 50 32 293
2014 Client contact centre 32 37 32 171
2014 Communications or public affairs 37 45 18 15
2014 Access to information and privacy 18 55 26 74
2014 Administration and operations 29 43 28 62
2014 Information management 28 48 24 59
2014 Other services to the public 23 43 34 214
2014 None of the above 22 50 28 313

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 15 11 49 15 2 9 33
2019 Administration and operations 13 8 45 10 2 22 60
2019 Information management 31 12 38 12 7 0 10
2019 Data sciences 21 4 31 20 13 10 18
2019 Other services to the public 39 18 9 13 0 21 19
2019 None of the above 55 4 23 5 2 11 29
2018 Client contact centre 14 8 44 13 8 14 53
2018 Administration and operations 18 0 33 6 18 24 12
2018 Information management 32 16 16 16 8 13 13
2018 Data sciences 12 18 31 20 10 10 37
2018 Other services to the public 24 2 34 19 8 13 47
2018 None of the above 41 10 20 16 3 10 53
2017 Client contact centre 19 6 34 14 10 17 52
2017 Administration and operations 22 7 28 30 0 12 41
2017 Data sciences 10 11 30 25 19 5 20
2017 Other services to the public 21 3 32 11 3 28 35
2017 None of the above 36 2 27 12 11 13 49
2014 Client contact centre 23 7 20 37 9999 14 51
2014 Access to information and privacy 24 20 13 25 9999 18 13
2014 Administration and operations 49 24 11 16 9999 0 17
2014 Information management 13 6 19 49 9999 13 15
2014 Other services to the public 16 14 23 28 9999 19 46
2014 None of the above 31 3 20 24 9999 22 67
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 49 11 10 6 2 0 72 16 111
2019 Communications or public affairs 39 43 5 13 0 0 0 82 13 15
2019 Access to information and privacy 13 45 10 14 18 0 0 58 32 36
2019 Administration and operations 25 46 11 10 7 1 0 72 18 244
2019 Information management 23 45 4 18 7 4 0 70 26 32
2019 Data sciences 21 42 16 13 9 0 0 63 22 82
2019 Other services to the public 23 50 11 14 1 1 0 73 15 112
2019 None of the above 21 50 9 13 4 1 1 73 17 182

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 34 12 8 3 11 0 74 12 111
2019 Communications or public affairs 39 31 17 8 0 5 0 74 9 15
2019 Access to information and privacy 24 39 10 2 7 20 0 77 10 35
2019 Administration and operations 37 28 16 5 5 8 0 70 12 244
2019 Information management 46 30 6 0 0 18 0 93 0 32
2019 Data sciences 42 15 13 9 2 19 0 71 14 82
2019 Other services to the public 42 31 11 4 2 9 1 81 7 112
2019 None of the above 37 29 13 5 2 11 1 76 8 181
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 17 83 112
2019 Access to information and privacy 23 77 37
2019 Administration and operations 23 77 244
2019 Information management 26 74 32
2019 Data sciences 25 75 82
2019 Other services to the public 23 77 111
2019 None of the above 17 83 180
2018 Client contact centre 25 75 168
2018 Communications or public affairs 0 100 15
2018 Access to information and privacy 14 86 48
2018 Administration and operations 19 81 67
2018 Information management 11 89 49
2018 Data sciences 18 82 116
2018 Other services to the public 26 74 182
2018 None of the above 22 78 238

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 50 50 19
2019 Administration and operations 33 67 57
2019 Data sciences 27 73 21
2019 Other services to the public 38 62 27
2019 None of the above 35 65 30
2018 Client contact centre 45 55 41
2018 Administration and operations 53 47 13
2018 Other services to the public 25 75 38
2018 None of the above 36 64 43

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 53 47 19
2019 Administration and operations 62 38 57
2019 Data sciences 60 40 21
2019 Other services to the public 65 35 27
2019 None of the above 63 37 30
2018 Client contact centre 71 29 41
2018 Administration and operations 61 39 13
2018 Data sciences 59 41 19
2018 Other services to the public 66 34 44
2018 None of the above 60 40 50

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 19
2018 Administration and operations 0 100 12
2018 Data sciences 0 100 17

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 19
2019 Administration and operations 0 100 57
2019 Data sciences 0 100 21
2019 Other services to the public 0 100 27
2019 None of the above 0 100 30
2018 Client contact centre 0 100 40
2018 Administration and operations 0 100 12
2018 Data sciences 0 100 17
2018 Other services to the public 0 100 37
2018 None of the above 0 100 40

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 19
2019 Other services to the public 0 100 27
2019 None of the above 0 100 30
2018 Administration and operations 0 100 12
2018 Data sciences 0 100 17

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 35 65 19
2019 Administration and operations 43 57 57
2019 Data sciences 52 48 21
2019 Other services to the public 35 65 27
2019 None of the above 23 77 30
2018 Client contact centre 29 71 41
2018 Data sciences 52 48 19
2018 Other services to the public 53 47 41
2018 None of the above 53 47 43

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 35 65 19
2019 Administration and operations 48 52 57
2019 Data sciences 48 52 21
2019 Other services to the public 26 74 27
2019 None of the above 45 55 30
2018 Client contact centre 41 59 42
2018 Data sciences 65 35 18
2018 Other services to the public 56 44 42
2018 None of the above 46 54 46

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 41 59 19
2019 Administration and operations 53 47 57
2019 Data sciences 24 76 21
2019 Other services to the public 34 66 27
2019 None of the above 27 73 30
2018 Client contact centre 56 44 40
2018 Data sciences 31 69 19
2018 Other services to the public 33 67 39
2018 None of the above 38 62 43

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 42 58 57
2019 Data sciences 27 73 21
2019 Other services to the public 34 66 27
2019 None of the above 31 69 30
2018 Client contact centre 34 66 40
2018 Other services to the public 26 74 37
2018 None of the above 32 68 45

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 52 48 19
2019 Administration and operations 32 68 57
2019 Data sciences 38 62 21
2019 Other services to the public 36 64 27
2019 None of the above 32 68 30
2018 Client contact centre 47 53 42
2018 Administration and operations 55 45 12
2018 Data sciences 41 59 18
2018 Other services to the public 37 63 39
2018 None of the above 27 73 45

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 34 66 57
2019 Other services to the public 27 73 27
2019 None of the above 16 84 30
2018 Client contact centre 27 73 40
2018 Other services to the public 28 72 38
2018 None of the above 18 82 44

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 41 59 19
2019 Administration and operations 59 41 57
2019 Other services to the public 43 57 27
2019 None of the above 49 51 30
2018 Client contact centre 41 59 41
2018 Administration and operations 39 61 13
2018 Data sciences 67 33 18
2018 Other services to the public 54 46 42
2018 None of the above 59 41 46

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 30 70 19
2019 Administration and operations 24 76 57
2019 Data sciences 53 47 21
2019 Other services to the public 17 83 27
2019 None of the above 32 68 30
2018 Client contact centre 43 57 41
2018 Data sciences 45 55 18
2018 Other services to the public 30 70 39
2018 None of the above 21 79 41

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 19
2019 Data sciences 0 100 21
2019 Other services to the public 0 100 27
2019 None of the above 0 100 30
2018 Client contact centre 0 100 40
2018 Administration and operations 0 100 12

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 13 87 57
2018 Client contact centre 15 85 41
2018 Other services to the public 14 86 37
2018 None of the above 31 69 43

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 31 69 57
2019 Other services to the public 18 82 27
2019 None of the above 25 75 30
2018 Client contact centre 22 78 40
2018 Data sciences 27 73 17
2018 Other services to the public 31 69 37
2018 None of the above 30 70 43

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 35 65 19
2019 Administration and operations 57 43 57
2019 Data sciences 39 61 21
2019 Other services to the public 51 49 27
2019 None of the above 50 50 30
2018 Client contact centre 60 40 40
2018 Administration and operations 36 64 13
2018 Data sciences 43 57 19
2018 Other services to the public 45 55 40
2018 None of the above 43 57 45

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 25 75 19
2019 Administration and operations 47 53 57
2019 Data sciences 42 58 21
2019 Other services to the public 37 63 27
2019 None of the above 20 80 30
2018 Client contact centre 39 61 42
2018 Data sciences 50 50 17
2018 Other services to the public 39 61 40
2018 None of the above 33 67 43

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 13 87 57
2019 None of the above 36 64 30
2018 Administration and operations 0 100 12
2018 Data sciences 27 73 18
2018 Other services to the public 18 82 38
2018 None of the above 14 86 42

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 35 65 19
2019 Administration and operations 57 43 57
2019 Data sciences 63 37 21
2019 Other services to the public 57 43 27
2019 None of the above 61 39 30
2018 Client contact centre 51 49 41
2018 Data sciences 62 38 21
2018 Other services to the public 47 53 42
2018 None of the above 60 40 47

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 18 82 57
2018 Client contact centre 20 80 40
2018 Data sciences 31 69 17
2018 Other services to the public 22 78 40
2018 None of the above 25 75 42

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 21
2018 Administration and operations 0 100 12

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 28 72 19
2019 Administration and operations 27 73 57
2019 Data sciences 22 78 21
2019 None of the above 37 63 30
2018 Client contact centre 34 66 40
2018 Other services to the public 19 81 37
2018 None of the above 18 82 44

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 9 91 57
2019 Other services to the public 0 100 27
2018 Client contact centre 16 84 40
2018 Other services to the public 13 87 37

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 9 91 57
2019 Data sciences 0 100 21

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 11 89 57
2019 Data sciences 27 73 21
2019 Other services to the public 16 84 27
2019 None of the above 18 82 30
2018 Client contact centre 18 82 40
2018 Administration and operations 0 100 12
2018 Other services to the public 32 68 38
2018 None of the above 22 78 40

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 11 89 57
2019 None of the above 24 76 30
2018 Administration and operations 0 100 12
2018 Other services to the public 18 82 36

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 41 59 19
2019 Administration and operations 30 70 57
2019 Other services to the public 27 73 27
2019 None of the above 27 73 30
2018 Client contact centre 42 58 41
2018 Data sciences 31 69 16
2018 Other services to the public 41 59 39
2018 None of the above 43 57 44

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 15 85 52
2018 Client contact centre 24 76 36
2018 Other services to the public 24 76 35
2018 None of the above 27 73 42

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 9 91 52
2018 Client contact centre 19 81 36
2018 None of the above 20 80 41

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 19
2018 Administration and operations 0 100 11
2018 Other services to the public 15 85 33

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 18 82 52
2018 Client contact centre 15 85 36
2018 Other services to the public 17 83 33

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 52
2019 Data sciences 0 100 19
2018 Client contact centre 0 100 36
2018 Administration and operations 0 100 11
2018 Data sciences 0 100 13
2018 Other services to the public 0 100 32
2018 None of the above 0 100 39

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 23 77 52
2018 Client contact centre 22 78 36
2018 Administration and operations 0 100 11
2018 None of the above 21 79 41

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 11 89 52
2018 Client contact centre 33 67 36
2018 None of the above 16 84 39

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 32 68 52
2019 Data sciences 34 66 19
2018 Client contact centre 43 57 36
2018 Data sciences 39 61 13
2018 Other services to the public 26 74 34
2018 None of the above 31 69 41

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 10 90 52
2018 Administration and operations 0 100 11
2018 Data sciences 0 100 13

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 44 56 52
2019 Data sciences 51 49 19
2018 Client contact centre 49 51 37
2018 Data sciences 47 53 13
2018 Other services to the public 55 45 36
2018 None of the above 43 57 42

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 19
2018 Administration and operations 0 100 11
2018 Data sciences 0 100 13

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 66 34 52
2019 Data sciences 44 56 19
2018 Client contact centre 67 33 38
2018 Data sciences 36 64 13
2018 Other services to the public 68 32 36
2018 None of the above 48 52 45

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 20 80 52
2019 Data sciences 41 59 19
2018 Administration and operations 0 100 11
2018 Other services to the public 22 78 34
2018 None of the above 28 72 39

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 16 84 111
2019 Access to information and privacy 16 84 36
2019 Administration and operations 20 80 237
2019 Data sciences 14 86 79
2019 Other services to the public 22 78 111
2019 None of the above 12 88 180

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 14 14 9 10 28 8 48 30 109
2019 Communications or public affairs 44 5 17 0 0 26 8 74 0 15
2019 Access to information and privacy 6 11 10 0 8 54 11 49 23 37
2019 Administration and operations 15 9 17 9 11 30 8 39 33 238
2019 Information management 17 8 6 15 0 35 19 55 33 31
2019 Data sciences 8 9 17 8 8 38 11 35 32 80
2019 Other services to the public 14 13 20 8 9 25 10 42 27 108
2019 None of the above 12 10 12 4 10 40 13 46 30 181
2018 Client contact centre 10 11 16 8 12 37 4 37 35 170
2018 Communications or public affairs 20 18 14 0 7 41 0 65 12 15
2018 Access to information and privacy 14 8 30 5 5 29 9 35 16 48
2018 Administration and operations 15 14 22 11 7 31 1 42 26 65
2018 Information management 16 2 23 4 9 26 19 34 23 49
2018 Data sciences 17 14 14 8 6 32 9 53 23 112
2018 Other services to the public 9 13 19 12 10 34 4 35 34 180
2018 None of the above 8 13 18 8 10 34 7 37 32 234
2017 Client contact centre 8 14 15 9 7 38 10 41 30 188
2017 Communications or public affairs 8 37 48 0 0 7 0 49 0 13
2017 Access to information and privacy 13 16 11 12 8 35 6 48 33 37
2017 Administration and operations 12 16 14 7 9 36 6 49 27 298
2017 Information management 17 24 22 6 10 21 0 52 21 29
2017 Data sciences 16 15 14 4 8 31 11 54 22 96
2017 Other services to the public 15 13 19 4 9 30 9 47 22 184
2017 None of the above 14 11 19 6 8 33 9 42 24 293
2014 Client contact centre 14 16 21 9 6 32 3 46 23 174
2014 Communications or public affairs 18 6 43 6 0 22 6 32 8 15
2014 Access to information and privacy 13 21 23 6 7 23 7 49 19 74
2014 Administration and operations 25 14 24 7 3 20 7 54 13 63
2014 Information management 19 15 25 13 6 15 6 44 24 62
2014 Other services to the public 10 17 16 7 7 33 9 47 26 215
2014 None of the above 9 12 18 8 8 37 7 38 30 314

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 30 11 5 9 16 1 70 16 109
2019 Communications or public affairs 53 21 8 8 0 8 0 82 9 15
2019 Access to information and privacy 25 20 13 3 9 23 7 65 17 37
2019 Administration and operations 31 19 17 9 7 15 2 61 19 238
2019 Information management 37 17 6 11 0 22 7 77 15 32
2019 Data sciences 26 25 14 7 7 19 1 65 17 80
2019 Other services to the public 30 28 17 6 6 13 1 66 14 108
2019 None of the above 26 19 18 3 9 22 3 61 16 181
2018 Client contact centre 24 26 23 6 10 11 0 56 18 171
2018 Communications or public affairs 27 39 27 0 0 7 0 71 0 15
2018 Access to information and privacy 27 22 25 2 10 14 0 57 13 47
2018 Administration and operations 22 39 16 7 4 12 0 69 13 66
2018 Information management 26 24 11 7 9 16 7 65 20 47
2018 Data sciences 26 22 20 11 8 10 3 55 21 111
2018 Other services to the public 20 32 16 6 9 15 3 63 18 178
2018 None of the above 17 27 16 7 11 20 3 56 23 233
2017 Client contact centre 30 26 13 11 6 11 3 65 20 188
2017 Communications or public affairs 30 47 8 8 0 7 0 82 9 13
2017 Access to information and privacy 23 26 17 9 6 17 3 62 18 37
2017 Administration and operations 24 26 17 7 6 18 3 63 16 297
2017 Information management 21 31 27 3 10 7 0 56 14 29
2017 Data sciences 28 23 13 5 8 17 5 65 18 96
2017 Other services to the public 25 32 15 4 6 14 4 68 13 184
2017 None of the above 22 30 16 8 6 15 3 63 17 292
2014 Client contact centre 23 31 26 3 6 11 1 61 10 176
2014 Communications or public affairs 33 49 12 0 0 6 0 87 0 15
2014 Access to information and privacy 28 34 18 4 7 7 3 69 12 75
2014 Administration and operations 33 29 17 4 1 16 0 73 7 63
2014 Information management 28 31 16 7 5 8 5 68 13 62
2014 Other services to the public 25 28 19 2 5 17 3 67 9 216
2014 None of the above 20 29 15 11 4 19 2 63 18 316
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 12 88 112
2019 Administration and operations 15 85 244
2019 Data sciences 10 90 82
2019 Other services to the public 8 92 111
2019 None of the above 6 94 181
2018 Client contact centre 15 85 169
2018 Communications or public affairs 0 100 15
2018 Access to information and privacy 12 88 48
2018 Administration and operations 9 91 68
2018 Data sciences 11 89 116
2018 Other services to the public 10 90 182
2018 None of the above 7 93 236

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 28 72 36
2018 Client contact centre 31 69 25
2018 None of the above 33 67 14

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 63 37 36

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Data sciences 0 100 10
2018 None of the above 0 100 12

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 Administration and operations 0 100 36
2019 None of the above 0 100 11
2018 Client contact centre 0 100 24
2018 Data sciences 0 100 10
2018 Other services to the public 0 100 14
2018 None of the above 0 100 12

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Data sciences 0 100 10
2018 Other services to the public 0 100 14

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 43 57 36
2018 Client contact centre 21 79 25
2018 Other services to the public 36 64 14

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Data sciences 0 100 10
2018 None of the above 0 100 12

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 Administration and operations 34 66 36
2018 Client contact centre 18 82 25
2018 Other services to the public 39 61 15

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 23 77 36
2018 Client contact centre 28 72 25
2018 Other services to the public 32 68 15

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 16 84 36
2019 None of the above 0 100 11
2018 Other services to the public 32 68 15

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 14 86 36
2018 Data sciences 0 100 10

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 27 73 36
2019 None of the above 0 100 11
2018 Client contact centre 35 65 25
2018 Data sciences 0 100 10
2018 None of the above 38 62 13

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 34 66 36
2019 None of the above 0 100 11
2018 Data sciences 0 100 10
2018 None of the above 44 56 14

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Data sciences 0 100 10
2018 Other services to the public 0 100 13

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Client contact centre 0 100 24
2018 Other services to the public 0 100 13

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2018 Data sciences 0 100 10

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 14 86 36
2018 Client contact centre 22 78 24

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 Administration and operations 0 100 36
2019 None of the above 0 100 11
2018 Client contact centre 0 100 24
2018 Data sciences 0 100 10
2018 Other services to the public 0 100 13
2018 None of the above 0 100 12

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 20 80 36
2018 None of the above 49 51 14

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 Administration and operations 0 100 36
2019 None of the above 0 100 11
2018 Client contact centre 0 100 24
2018 Data sciences 0 100 10
2018 Other services to the public 0 100 13

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 38 62 13
2019 Administration and operations 17 83 36
2018 Client contact centre 50 50 25

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 26 74 36
2018 Client contact centre 44 56 26
2018 Data sciences 48 52 12
2018 Other services to the public 50 50 14

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 16 84 36
2018 Client contact centre 34 66 25
2018 Other services to the public 36 64 14

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 Administration and operations 0 100 36
2019 None of the above 0 100 11

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Client contact centre 0 100 25

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2018 Other services to the public 0 100 13

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 59 41 36
2019 None of the above 47 53 11
2018 Client contact centre 46 54 25
2018 Other services to the public 32 68 15

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Client contact centre 0 100 19

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Client contact centre 0 100 19

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Client contact centre 0 100 19
2018 Other services to the public 0 100 12

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Client contact centre 0 100 19
2018 Other services to the public 0 100 12

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Client contact centre 31 69 20
2018 Other services to the public 45 55 13

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 38 62 13
2018 Client contact centre 51 49 20

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 34 66 13
2019 None of the above 63 37 11
2018 Client contact centre 76 24 21
2018 Other services to the public 45 55 13

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13
2019 None of the above 0 100 11
2018 Client contact centre 0 100 19
2018 Other services to the public 0 100 12

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 13

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 14 86 111
2019 Administration and operations 12 88 242
2019 Data sciences 14 86 82
2019 Other services to the public 11 89 112
2019 None of the above 7 93 182

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 17 12 7 6 34 6 58 21 109
2019 Communications or public affairs 36 13 0 8 0 35 8 85 15 15
2019 Access to information and privacy 14 14 0 6 6 55 5 70 30 37
2019 Administration and operations 16 4 22 6 6 37 8 38 22 241
2019 Information management 21 15 15 7 0 26 17 62 13 32
2019 Data sciences 9 9 18 5 6 41 12 39 24 80
2019 Other services to the public 15 16 17 3 6 33 10 54 16 109
2019 None of the above 13 9 17 2 6 43 10 47 16 180
2018 Client contact centre 13 11 20 4 11 36 6 41 25 168
2018 Communications or public affairs 27 18 7 0 0 41 7 87 0 15
2018 Access to information and privacy 11 11 21 5 4 41 8 43 16 48
2018 Administration and operations 11 18 18 8 6 33 6 47 22 66
2018 Information management 14 8 19 2 2 32 22 48 9 48
2018 Data sciences 16 21 11 3 6 38 4 65 17 115
2018 Other services to the public 8 13 23 6 5 38 6 38 21 179
2018 None of the above 11 13 18 3 5 45 6 48 16 230
2017 Client contact centre 12 14 19 3 7 35 9 48 18 188
2017 Communications or public affairs 7 33 43 0 0 16 0 48 0 12
2017 Access to information and privacy 10 21 17 6 6 35 6 52 20 37
2017 Administration and operations 15 13 15 3 4 43 6 55 15 294
2017 Information management 18 6 34 3 7 32 0 36 15 29
2017 Data sciences 15 10 18 5 6 36 11 47 19 94
2017 Other services to the public 17 14 16 4 1 38 9 60 10 184
2017 None of the above 11 20 20 2 4 35 8 55 10 293
2014 Client contact centre 13 20 20 5 6 33 2 52 17 173
2014 Communications or public affairs 27 6 28 0 0 24 16 55 0 15
2014 Access to information and privacy 11 14 21 1 3 42 8 49 9 75
2014 Administration and operations 20 17 20 0 1 36 4 63 2 63
2014 Information management 13 13 23 5 0 38 9 48 9 61
2014 Other services to the public 16 17 17 2 3 39 7 60 9 213
2014 None of the above 12 12 19 4 3 43 7 47 15 314

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 31 13 1 7 18 1 74 9 109
2019 Communications or public affairs 62 17 13 0 0 0 8 86 0 15
2019 Access to information and privacy 33 17 8 0 6 33 3 78 10 37
2019 Administration and operations 33 18 16 6 6 20 2 65 15 241
2019 Information management 41 15 11 4 2 27 0 77 8 32
2019 Data sciences 26 25 12 5 4 24 3 71 12 80
2019 Other services to the public 31 32 16 4 3 15 1 73 8 109
2019 None of the above 31 16 17 3 4 26 3 65 10 180
2018 Client contact centre 28 24 17 3 12 16 0 62 18 168
2018 Communications or public affairs 45 41 7 0 0 7 0 93 0 15
2018 Access to information and privacy 26 26 16 4 4 25 0 69 10 48
2018 Administration and operations 28 30 16 6 7 11 2 66 16 66
2018 Information management 28 24 15 4 2 23 4 71 9 47
2018 Data sciences 32 28 15 4 4 16 2 72 9 116
2018 Other services to the public 20 33 16 5 7 20 1 66 14 179
2018 None of the above 20 29 17 4 5 23 2 66 12 231
2017 Client contact centre 33 27 14 3 6 15 3 72 11 187
2017 Communications or public affairs 24 60 0 9 0 7 0 90 10 12
2017 Access to information and privacy 15 36 22 3 6 16 3 63 11 37
2017 Administration and operations 27 29 14 3 4 21 2 73 9 295
2017 Information management 27 35 20 6 7 4 0 65 14 29
2017 Data sciences 26 28 12 7 5 19 4 70 15 94
2017 Other services to the public 30 29 13 6 1 19 3 75 9 184
2017 None of the above 25 32 17 2 4 19 2 72 7 294
2014 Client contact centre 27 35 16 4 4 13 0 71 10 175
2014 Communications or public affairs 27 39 12 0 0 12 10 85 0 15
2014 Access to information and privacy 30 36 8 6 1 16 2 80 9 75
2014 Administration and operations 41 27 12 0 1 19 0 84 2 63
2014 Information management 27 26 17 5 0 18 7 71 6 60
2014 Other services to the public 29 30 15 1 3 19 2 75 5 215
2014 None of the above 23 26 15 5 2 26 3 69 10 315
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 22 17 11 6 1 1 66 17 112
2019 Communications or public affairs 70 10 19 0 0 0 0 81 0 14
2019 Access to information and privacy 45 25 11 11 6 0 2 72 17 37
2019 Administration and operations 23 32 19 13 12 0 0 55 25 244
2019 Information management 41 31 19 4 6 0 0 72 9 32
2019 Data sciences 33 29 19 7 10 1 0 63 17 82
2019 Other services to the public 35 38 16 5 4 0 1 74 10 111
2019 None of the above 37 28 18 9 7 0 1 66 16 183
2018 Client contact centre 29 14 21 20 13 0 2 45 34 170
2018 Communications or public affairs 34 25 14 20 7 0 0 59 27 15
2018 Access to information and privacy 34 30 24 2 5 0 5 67 8 48
2018 Administration and operations 34 21 24 8 11 0 2 56 19 68
2018 Information management 33 25 10 17 15 0 0 58 32 49
2018 Data sciences 29 28 20 6 16 0 1 57 22 117
2018 Other services to the public 25 24 23 12 13 1 2 51 26 182
2018 None of the above 21 26 25 11 16 0 1 48 27 236
2017 Client contact centre 31 23 20 12 14 0 0 54 26 187
2017 Communications or public affairs 0 23 37 15 25 0 0 23 40 13
2017 Access to information and privacy 34 16 20 20 8 0 3 52 28 37
2017 Administration and operations 28 26 20 11 13 0 1 55 25 298
2017 Information management 28 24 7 20 17 4 0 54 38 29
2017 Data sciences 23 24 23 14 14 1 1 48 28 96
2017 Other services to the public 33 18 26 9 12 1 1 52 22 183
2017 None of the above 32 26 22 11 7 1 0 59 19 295

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 25 16 4 3 0 1 76 7 111
2019 Communications or public affairs 34 61 5 0 0 0 0 95 0 14
2019 Access to information and privacy 54 13 16 17 0 0 0 67 17 37
2019 Administration and operations 36 29 20 8 5 1 2 67 12 244
2019 Information management 47 32 11 6 4 0 0 79 9 32
2019 Data sciences 51 21 15 3 6 1 4 75 9 83
2019 Other services to the public 46 24 22 3 3 0 2 71 6 112
2019 None of the above 51 28 11 6 2 0 3 81 8 184
2018 Client contact centre 46 24 13 5 6 0 6 75 11 168
2018 Communications or public affairs 55 18 20 7 0 0 0 73 7 15
2018 Access to information and privacy 44 36 9 2 5 0 5 83 7 48
2018 Administration and operations 37 30 21 7 3 2 0 69 10 68
2018 Information management 38 29 21 9 0 0 4 70 9 49
2018 Data sciences 50 23 12 5 4 1 5 78 10 117
2018 Other services to the public 41 32 20 3 2 0 2 74 5 182
2018 None of the above 43 25 18 8 3 0 4 70 11 236
2017 Client contact centre 53 22 14 5 3 0 3 77 8 187
2017 Communications or public affairs 38 29 25 0 0 0 8 73 0 13
2017 Access to information and privacy 51 27 8 8 0 3 3 83 9 37
2017 Administration and operations 42 32 15 5 2 0 3 76 8 298
2017 Information management 35 24 24 6 7 4 0 61 14 29
2017 Data sciences 49 23 18 4 1 0 4 76 5 96
2017 Other services to the public 49 30 13 3 2 1 2 82 5 183
2017 None of the above 53 22 14 5 2 1 3 79 7 294

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 20 11 2 5 1 7 81 7 112
2019 Communications or public affairs 52 15 27 0 0 0 5 71 0 14
2019 Access to information and privacy 58 27 10 6 0 0 0 84 6 37
2019 Administration and operations 45 26 12 7 3 1 5 76 10 243
2019 Information management 62 11 6 17 0 2 2 77 17 32
2019 Data sciences 51 24 11 2 5 1 6 80 8 82
2019 Other services to the public 49 23 20 2 1 2 3 76 3 112
2019 None of the above 53 25 11 5 2 2 3 81 7 184
2018 Client contact centre 48 18 10 2 5 0 15 79 9 169
2018 Communications or public affairs 73 7 14 0 0 0 7 85 0 15
2018 Access to information and privacy 45 23 9 8 2 0 13 78 12 48
2018 Administration and operations 45 23 15 11 0 0 6 72 12 68
2018 Information management 44 23 17 4 4 0 8 73 8 49
2018 Data sciences 56 18 7 6 2 3 8 83 10 117
2018 Other services to the public 43 31 14 5 1 1 4 78 7 182
2018 None of the above 43 26 16 6 3 0 6 74 9 235
2017 Client contact centre 53 21 10 4 3 0 8 81 8 186
2017 Communications or public affairs 47 37 0 0 0 0 16 100 0 13
2017 Access to information and privacy 54 19 14 5 3 0 6 77 8 37
2017 Administration and operations 47 26 15 4 2 1 5 78 6 297
2017 Information management 49 27 6 4 6 4 4 82 11 29
2017 Data sciences 50 29 11 3 3 0 3 82 7 95
2017 Other services to the public 53 25 10 5 3 1 4 82 8 183
2017 None of the above 55 19 14 4 1 1 5 79 5 294

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 18 13 5 3 1 7 78 8 112
2019 Communications or public affairs 43 34 18 0 0 0 5 81 0 14
2019 Access to information and privacy 57 24 8 5 0 3 3 86 5 37
2019 Administration and operations 48 19 16 6 5 2 4 71 12 243
2019 Information management 67 17 4 6 4 0 4 87 10 32
2019 Data sciences 58 26 6 3 0 2 4 90 3 83
2019 Other services to the public 52 25 15 6 2 0 1 77 8 112
2019 None of the above 65 15 3 6 3 6 2 87 10 184
2018 Client contact centre 50 20 7 5 5 4 9 81 11 169
2018 Communications or public affairs 66 34 0 0 0 0 0 100 0 15
2018 Access to information and privacy 58 20 8 5 0 2 7 86 5 48
2018 Administration and operations 54 17 13 4 4 5 3 77 9 68
2018 Information management 46 15 16 6 2 2 12 71 10 49
2018 Data sciences 60 17 6 4 1 3 9 88 6 117
2018 Other services to the public 46 25 15 4 5 2 3 74 9 182
2018 None of the above 51 23 10 3 1 4 7 84 5 235
2017 Client contact centre 56 19 9 5 1 3 8 84 6 186
2017 Communications or public affairs 62 15 0 15 0 0 8 84 16 13
2017 Access to information and privacy 65 16 8 3 3 3 3 86 6 37
2017 Administration and operations 57 19 8 5 2 4 4 83 8 298
2017 Information management 48 31 3 3 3 3 8 89 7 29
2017 Data sciences 59 15 9 4 2 4 6 83 7 96
2017 Other services to the public 61 21 6 3 1 3 4 88 5 183
2017 None of the above 60 20 9 3 2 2 4 85 6 295

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 5 7 4 0 0 16 88 4 112
2019 Communications or public affairs 62 19 9 0 0 0 9 90 0 14
2019 Access to information and privacy 69 16 11 0 3 0 0 86 3 37
2019 Administration and operations 57 18 11 4 2 0 8 82 6 242
2019 Information management 67 13 7 0 4 0 10 88 4 32
2019 Data sciences 61 18 5 4 2 1 8 87 7 83
2019 Other services to the public 62 18 12 2 1 0 6 85 3 112
2019 None of the above 62 12 6 3 2 0 15 88 6 184
2018 Client contact centre 58 11 6 3 2 1 20 87 5 168
2018 Communications or public affairs 48 32 14 0 0 7 0 85 0 15
2018 Access to information and privacy 56 23 5 7 1 0 8 86 9 48
2018 Administration and operations 57 23 2 4 2 2 11 92 6 68
2018 Information management 54 17 12 2 4 0 11 79 7 49
2018 Data sciences 65 12 8 0 2 2 11 88 3 117
2018 Other services to the public 59 14 8 5 2 1 12 83 8 182
2018 None of the above 52 17 8 2 2 1 18 85 5 236
2017 Client contact centre 65 10 3 2 2 0 17 91 5 187
2017 Communications or public affairs 53 30 0 0 0 0 16 100 0 13
2017 Access to information and privacy 59 19 9 3 3 0 8 85 6 37
2017 Administration and operations 59 19 6 2 2 1 10 88 5 298
2017 Information management 59 17 10 3 0 0 11 86 4 29
2017 Data sciences 61 10 7 1 1 0 19 88 3 95
2017 Other services to the public 68 9 8 1 1 1 13 89 2 181
2017 None of the above 61 12 5 2 1 0 19 91 3 294

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 16 20 11 16 0 2 52 28 112
2019 Communications or public affairs 25 29 0 33 14 0 0 53 47 14
2019 Access to information and privacy 42 25 17 13 3 0 0 67 16 37
2019 Administration and operations 29 27 20 12 11 0 1 56 23 242
2019 Information management 44 35 8 11 2 0 0 79 13 32
2019 Data sciences 31 27 20 11 10 1 0 59 21 83
2019 Other services to the public 33 29 22 7 8 1 0 62 16 112
2019 None of the above 40 21 17 9 10 0 2 63 20 184
2018 Client contact centre 25 21 23 13 16 0 2 47 29 170
2018 Communications or public affairs 34 25 20 7 14 0 0 59 20 15
2018 Access to information and privacy 32 29 21 12 6 0 0 61 18 48
2018 Administration and operations 35 32 17 5 10 2 0 68 15 68
2018 Information management 24 34 18 2 19 0 2 59 22 49
2018 Data sciences 30 39 11 9 9 0 2 70 19 117
2018 Other services to the public 27 27 21 13 11 0 1 54 25 182
2018 None of the above 27 30 21 9 10 0 3 59 19 238
2017 Client contact centre 33 29 18 11 9 0 0 61 21 188
2017 Communications or public affairs 30 33 15 15 7 0 0 63 22 13
2017 Access to information and privacy 23 32 13 18 11 0 3 57 29 37
2017 Administration and operations 31 26 19 11 12 0 0 58 23 297
2017 Information management 32 24 18 18 7 0 0 57 25 28
2017 Data sciences 29 26 23 8 11 1 1 56 20 96
2017 Other services to the public 28 33 19 10 9 0 1 62 19 183
2017 None of the above 30 30 19 12 7 0 3 61 19 295

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 25 22 13 7 0 8 55 21 112
2019 Communications or public affairs 44 27 5 23 0 0 0 71 23 14
2019 Access to information and privacy 41 22 24 6 3 0 5 66 10 37
2019 Administration and operations 29 22 19 14 9 2 4 55 25 244
2019 Information management 52 19 17 9 0 0 4 73 10 32
2019 Data sciences 30 26 20 7 10 2 4 60 19 83
2019 Other services to the public 35 31 14 8 8 1 2 68 17 112
2019 None of the above 36 20 19 8 11 1 4 60 20 184
2018 Client contact centre 30 20 19 7 15 3 6 56 24 170
2018 Communications or public affairs 32 34 14 7 7 7 0 71 15 15
2018 Access to information and privacy 47 20 15 10 2 2 4 71 13 48
2018 Administration and operations 32 31 6 16 11 2 2 65 29 68
2018 Information management 40 28 9 13 9 2 0 70 22 49
2018 Data sciences 32 23 19 12 8 2 4 58 21 117
2018 Other services to the public 27 18 25 14 12 1 2 47 27 182
2018 None of the above 25 24 22 11 11 2 5 53 23 237
2017 Client contact centre 29 24 16 12 13 0 5 57 26 187
2017 Communications or public affairs 15 22 25 22 8 0 8 40 33 13
2017 Access to information and privacy 26 26 23 11 9 0 6 56 20 37
2017 Administration and operations 31 25 22 10 7 1 3 59 18 298
2017 Information management 23 38 10 15 11 4 0 63 26 28
2017 Data sciences 32 24 22 12 4 1 4 60 18 96
2017 Other services to the public 32 30 17 11 8 1 2 63 19 183
2017 None of the above 29 24 23 14 8 1 3 54 22 295

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 25 14 9 8 2 6 67 18 111
2019 Communications or public affairs 44 9 27 9 5 0 5 56 15 14
2019 Access to information and privacy 39 37 13 6 3 0 2 78 9 37
2019 Administration and operations 35 27 15 11 7 2 4 66 18 244
2019 Information management 40 41 13 0 2 0 4 84 2 32
2019 Data sciences 47 25 15 4 5 1 2 75 10 83
2019 Other services to the public 45 23 14 10 5 2 3 70 15 111
2019 None of the above 44 21 17 8 4 3 4 69 12 184
2018 Client contact centre 36 18 10 14 6 2 14 65 24 170
2018 Communications or public affairs 34 32 14 14 0 0 7 71 15 15
2018 Access to information and privacy 38 26 16 11 4 4 2 68 15 48
2018 Administration and operations 36 32 13 6 10 2 0 70 17 68
2018 Information management 46 18 17 10 2 2 4 69 13 49
2018 Data sciences 44 20 15 6 7 2 6 70 14 116
2018 Other services to the public 36 24 17 9 7 4 3 64 18 182
2018 None of the above 31 26 16 11 6 3 6 63 19 237
2017 Client contact centre 41 19 19 8 7 1 6 64 15 188
2017 Communications or public affairs 14 32 32 15 0 0 8 49 16 13
2017 Access to information and privacy 24 47 14 6 6 0 3 74 12 37
2017 Administration and operations 42 25 17 6 6 1 3 70 12 298
2017 Information management 32 33 17 7 7 4 0 68 15 29
2017 Data sciences 53 21 17 4 2 1 2 76 7 96
2017 Other services to the public 45 27 13 5 6 1 3 75 12 181
2017 None of the above 38 27 16 10 5 1 3 68 15 295

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 24 18 8 6 0 3 68 14 112
2019 Communications or public affairs 48 47 0 0 0 0 5 100 0 14
2019 Access to information and privacy 56 24 14 3 3 0 0 80 6 37
2019 Administration and operations 37 28 16 10 8 0 2 66 18 244
2019 Information management 50 43 8 0 0 0 0 92 0 32
2019 Data sciences 53 27 13 3 2 2 0 82 5 83
2019 Other services to the public 50 29 12 4 4 1 1 80 8 111
2019 None of the above 49 25 12 6 5 1 2 76 11 184
2018 Client contact centre 42 25 9 11 9 1 4 70 21 171
2018 Communications or public affairs 45 27 7 14 0 0 7 78 15 15
2018 Access to information and privacy 41 38 11 5 2 0 4 82 7 48
2018 Administration and operations 37 33 10 11 7 0 2 71 18 68
2018 Information management 43 31 12 12 0 0 2 75 12 49
2018 Data sciences 49 28 13 2 5 0 3 80 7 116
2018 Other services to the public 40 32 14 7 4 2 2 75 11 181
2018 None of the above 39 34 14 6 5 0 3 74 11 236
2017 Client contact centre 38 24 21 6 8 0 3 64 15 188
2017 Communications or public affairs 22 23 16 7 23 0 8 49 33 13
2017 Access to information and privacy 41 26 16 3 12 0 3 69 15 37
2017 Administration and operations 50 27 9 7 4 0 2 79 12 299
2017 Information management 38 31 17 4 7 4 0 71 11 29
2017 Data sciences 47 28 12 6 4 0 2 77 11 96
2017 Other services to the public 45 26 15 11 3 0 0 70 14 183
2017 None of the above 39 28 16 10 5 1 2 68 16 294

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 16 15 9 19 0 2 56 28 112
2019 Communications or public affairs 26 38 9 18 9 0 0 64 27 14
2019 Access to information and privacy 47 22 11 9 9 2 0 70 19 37
2019 Administration and operations 36 26 10 13 13 0 2 63 27 244
2019 Information management 59 22 8 8 4 0 0 81 11 32
2019 Data sciences 40 23 13 7 13 2 1 65 21 83
2019 Other services to the public 37 31 12 10 10 0 0 68 20 111
2019 None of the above 42 25 14 6 10 1 1 69 17 183

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 30 15 4 6 0 3 74 10 112
2019 Communications or public affairs 44 33 14 9 0 0 0 77 9 14
2019 Access to information and privacy 48 41 2 6 3 0 0 89 9 37
2019 Administration and operations 42 31 15 6 2 1 4 77 8 244
2019 Information management 57 30 10 4 0 0 0 87 4 32
2019 Data sciences 39 34 19 4 1 1 2 75 5 83
2019 Other services to the public 57 23 13 6 2 0 0 80 7 111
2019 None of the above 54 23 11 3 6 1 2 80 9 184
2018 Client contact centre 47 23 14 5 5 2 4 74 11 171
2018 Communications or public affairs 55 20 11 7 0 0 7 81 7 15
2018 Access to information and privacy 40 43 14 2 1 0 0 83 4 48
2018 Administration and operations 44 35 12 5 4 0 1 79 8 68
2018 Information management 44 28 14 10 2 0 2 73 12 49
2018 Data sciences 52 29 13 3 1 0 2 83 4 115
2018 Other services to the public 51 29 13 3 3 0 1 81 6 181
2018 None of the above 46 30 13 5 2 0 5 79 7 236
2017 Client contact centre 51 26 13 3 2 0 4 81 5 188
2017 Communications or public affairs 14 55 8 15 0 0 8 75 16 13
2017 Access to information and privacy 48 29 17 0 3 0 3 79 3 36
2017 Administration and operations 60 23 8 2 3 1 3 86 5 297
2017 Information management 32 31 17 13 4 4 0 65 17 29
2017 Data sciences 49 26 14 8 1 0 2 77 9 96
2017 Other services to the public 47 34 12 3 2 2 1 83 5 183
2017 None of the above 52 24 11 5 3 1 4 80 8 295

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 19 19 6 7 0 5 67 14 112
2019 Communications or public affairs 67 14 9 9 0 0 0 82 9 14
2019 Access to information and privacy 62 17 10 8 0 3 0 82 8 37
2019 Administration and operations 45 21 16 10 3 0 5 70 14 244
2019 Information management 43 29 15 7 4 0 2 74 11 32
2019 Data sciences 50 19 16 6 4 1 4 72 11 83
2019 Other services to the public 44 30 11 8 3 0 4 77 11 112
2019 None of the above 52 24 12 4 2 0 6 80 7 183
2018 Client contact centre 49 17 15 9 4 0 6 70 14 170
2018 Communications or public affairs 52 14 20 7 0 0 7 71 7 15
2018 Access to information and privacy 41 38 12 2 1 2 2 83 4 48
2018 Administration and operations 66 6 17 3 5 2 3 75 7 68
2018 Information management 48 18 19 6 4 0 4 69 11 49
2018 Data sciences 52 26 11 2 5 0 4 81 7 117
2018 Other services to the public 47 22 19 7 3 0 3 70 10 181
2018 None of the above 44 22 17 6 6 0 4 70 12 236
2017 Client contact centre 43 25 15 8 3 0 6 72 12 187
2017 Communications or public affairs 53 38 0 0 8 0 0 92 8 13
2017 Access to information and privacy 43 24 19 6 3 0 6 71 9 37
2017 Administration and operations 51 23 12 6 4 0 4 77 10 299
2017 Information management 29 30 24 3 7 0 6 63 11 29
2017 Data sciences 52 21 10 6 2 1 8 80 9 95
2017 Other services to the public 52 20 15 4 6 0 4 75 10 183
2017 None of the above 48 21 13 8 5 0 4 73 14 294

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 13 4 7 5 0 5 84 12 112
2019 Communications or public affairs 91 0 9 0 0 0 0 91 0 14
2019 Access to information and privacy 67 16 3 0 3 3 8 93 3 37
2019 Administration and operations 59 13 8 5 4 0 11 81 10 244
2019 Information management 85 2 0 4 0 4 6 96 4 32
2019 Data sciences 70 10 6 4 1 3 6 87 6 83
2019 Other services to the public 72 9 6 4 1 0 8 88 5 112
2019 None of the above 65 15 6 1 1 1 12 92 2 184
2018 Client contact centre 59 11 4 3 4 5 13 85 9 169
2018 Communications or public affairs 66 7 7 0 7 0 14 84 8 15
2018 Access to information and privacy 62 9 7 2 2 7 12 87 5 46
2018 Administration and operations 73 2 9 3 6 2 6 81 10 68
2018 Information management 67 6 10 2 0 0 14 86 2 49
2018 Data sciences 60 15 5 4 0 8 9 89 5 117
2018 Other services to the public 64 11 7 3 1 5 10 88 4 181
2018 None of the above 56 12 5 2 2 7 15 89 5 234

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 8 5 4 6 2 4 85 10 112
2019 Communications or public affairs 82 18 0 0 0 0 0 100 0 14
2019 Access to information and privacy 61 9 17 0 6 3 3 75 7 37
2019 Administration and operations 64 13 7 5 4 1 6 82 10 244
2019 Information management 69 19 2 7 0 0 4 90 8 32
2019 Data sciences 71 13 3 4 5 1 2 87 10 83
2019 Other services to the public 76 7 7 3 4 0 3 86 7 112
2019 None of the above 71 8 8 2 5 1 5 84 8 182
2018 Client contact centre 60 12 4 5 11 3 4 78 18 170
2018 Communications or public affairs 80 14 0 0 0 0 7 100 0 15
2018 Access to information and privacy 63 17 6 1 4 2 7 88 6 48
2018 Administration and operations 67 11 13 2 5 0 2 80 7 68
2018 Information management 68 11 11 0 4 2 4 84 5 49
2018 Data sciences 66 11 7 3 6 4 3 83 10 117
2018 Other services to the public 61 15 11 5 5 0 4 78 10 182
2018 None of the above 60 20 6 5 1 3 6 87 7 237
2017 Client contact centre 72 14 8 2 3 0 2 87 5 186
2017 Communications or public affairs 67 16 8 0 8 0 0 84 8 13
2017 Access to information and privacy 49 25 6 6 6 0 9 82 12 37
2017 Administration and operations 71 11 7 3 3 1 4 86 7 298
2017 Information management 52 31 3 7 0 3 4 89 8 29
2017 Data sciences 69 13 4 2 7 1 4 86 9 96
2017 Other services to the public 68 12 9 5 3 0 4 83 8 183
2017 None of the above 71 13 6 3 2 1 4 89 6 294

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 12 5 3 3 0 7 89 6 112
2019 Communications or public affairs 58 27 9 0 0 0 5 90 0 14
2019 Access to information and privacy 67 24 3 3 3 0 0 91 6 37
2019 Administration and operations 66 20 4 4 1 1 5 91 5 244
2019 Information management 80 4 9 4 0 0 4 87 4 32
2019 Data sciences 77 12 6 0 4 1 1 90 4 83
2019 Other services to the public 70 18 4 3 2 1 2 90 5 112
2019 None of the above 75 11 5 2 1 1 5 91 4 184
2018 Client contact centre 65 17 6 5 2 1 4 86 7 170
2018 Communications or public affairs 66 20 7 0 0 0 7 93 0 15
2018 Access to information and privacy 63 23 5 2 2 2 2 91 5 48
2018 Administration and operations 55 29 6 6 2 0 3 87 7 68
2018 Information management 68 19 6 0 2 0 4 91 2 49
2018 Data sciences 69 14 9 3 2 0 3 86 5 116
2018 Other services to the public 68 18 5 4 2 0 3 89 6 182
2018 None of the above 67 16 10 1 0 1 5 87 2 237
2017 Client contact centre 66 21 7 3 1 0 3 89 4 188
2017 Communications or public affairs 51 41 0 0 0 0 8 100 0 13
2017 Access to information and privacy 63 19 6 0 6 0 6 88 6 37
2017 Administration and operations 73 16 4 2 1 0 4 93 4 298
2017 Information management 61 28 3 4 0 0 4 93 4 29
2017 Data sciences 78 13 3 2 1 1 1 93 3 96
2017 Other services to the public 72 19 3 1 2 1 3 94 3 182
2017 None of the above 68 19 6 3 1 0 3 90 4 295

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 17 11 5 8 0 5 75 14 112
2019 Communications or public affairs 58 18 9 9 0 0 5 81 10 14
2019 Access to information and privacy 48 28 16 3 3 3 0 77 6 37
2019 Administration and operations 54 24 8 4 7 1 2 81 12 244
2019 Information management 59 15 13 6 4 0 4 77 10 32
2019 Data sciences 61 14 13 5 5 1 0 76 10 83
2019 Other services to the public 60 18 10 3 6 1 2 81 10 111
2019 None of the above 56 20 12 3 6 1 2 78 10 183
2018 Client contact centre 46 21 10 4 13 1 4 71 18 171
2018 Communications or public affairs 59 20 14 0 0 0 7 85 0 15
2018 Access to information and privacy 56 23 7 8 5 0 2 80 13 48
2018 Administration and operations 50 27 14 2 6 0 2 78 8 68
2018 Information management 56 23 13 2 2 0 4 82 4 49
2018 Data sciences 53 23 7 8 6 1 3 79 14 117
2018 Other services to the public 47 24 15 8 6 0 1 71 14 182
2018 None of the above 48 20 13 10 7 0 2 70 17 237
2017 Client contact centre 56 20 13 6 4 0 1 77 11 188
2017 Communications or public affairs 51 8 25 0 8 0 8 64 9 13
2017 Access to information and privacy 53 14 19 3 8 0 3 69 11 37
2017 Administration and operations 58 19 10 5 5 0 3 79 11 297
2017 Information management 49 17 22 4 8 0 0 66 12 28
2017 Data sciences 62 20 6 6 4 1 1 84 10 96
2017 Other services to the public 59 16 13 3 7 1 2 76 11 183
2017 None of the above 53 22 11 6 5 0 2 77 12 294

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 6 1 0 0 0 46 99 0 111
2019 Communications or public affairs 39 0 0 0 0 0 61 100 0 14
2019 Access to information and privacy 50 2 3 0 0 2 44 94 0 37
2019 Administration and operations 48 6 2 0 0 2 42 96 1 243
2019 Information management 64 6 0 0 0 0 30 100 0 32
2019 Data sciences 56 3 1 1 0 1 37 96 1 82
2019 Other services to the public 58 6 2 0 0 0 34 97 0 111
2019 None of the above 53 2 2 1 0 1 42 96 1 183
2018 Client contact centre 41 5 2 1 0 1 50 94 2 169
2018 Communications or public affairs 45 0 7 0 0 0 48 87 0 15
2018 Access to information and privacy 38 4 2 0 0 0 56 95 0 48
2018 Administration and operations 48 12 3 0 2 0 35 93 2 67
2018 Information management 49 0 0 0 0 0 51 100 0 48
2018 Data sciences 41 3 3 0 1 1 51 91 2 115
2018 Other services to the public 44 5 2 1 1 1 47 94 2 182
2018 None of the above 32 4 3 0 0 0 61 92 1 236
2017 Client contact centre 43 5 3 1 1 1 45 89 5 188
2017 Communications or public affairs 53 0 0 0 0 0 47 100 0 13
2017 Access to information and privacy 37 5 0 0 0 0 58 100 0 37
2017 Administration and operations 42 6 1 1 0 0 50 95 2 299
2017 Information management 31 7 3 3 0 0 56 85 7 28
2017 Data sciences 60 6 1 0 0 0 33 99 0 93
2017 Other services to the public 52 7 1 1 1 1 38 96 3 181
2017 None of the above 49 4 2 1 0 0 44 95 2 292

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 18 10 1 6 0 11 81 8 112
2019 Communications or public affairs 53 23 9 9 0 0 5 81 10 14
2019 Access to information and privacy 55 14 3 7 3 0 18 84 12 37
2019 Administration and operations 46 18 16 6 4 1 8 70 12 242
2019 Information management 61 10 17 2 7 0 4 73 10 32
2019 Data sciences 49 19 10 6 9 1 6 73 16 83
2019 Other services to the public 52 19 11 6 4 0 9 77 11 111
2019 None of the above 53 16 9 5 2 1 14 81 8 183
2018 Client contact centre 44 14 10 6 6 1 19 72 16 171
2018 Communications or public affairs 59 7 27 0 0 7 0 71 0 15
2018 Access to information and privacy 36 16 26 12 1 0 9 57 15 48
2018 Administration and operations 53 20 7 3 7 0 10 81 11 68
2018 Information management 50 12 23 9 2 0 4 64 11 49
2018 Data sciences 50 20 11 6 5 0 9 76 12 117
2018 Other services to the public 43 23 13 6 7 1 8 71 15 182
2018 None of the above 36 20 14 8 3 1 18 69 14 237
2017 Client contact centre 54 17 8 5 5 0 10 80 11 188
2017 Communications or public affairs 53 38 0 0 0 0 8 100 0 13
2017 Access to information and privacy 46 31 6 11 3 0 3 80 15 37
2017 Administration and operations 42 24 15 7 4 0 9 73 11 298
2017 Information management 27 30 18 6 7 4 8 65 15 29
2017 Data sciences 51 13 17 5 3 1 10 72 9 96
2017 Other services to the public 55 16 10 5 5 1 8 78 11 183
2017 None of the above 55 16 10 4 2 0 13 82 6 293

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 16 24 10 23 0 0 43 33 112
2019 Communications or public affairs 52 19 14 0 9 0 5 75 10 14
2019 Access to information and privacy 28 14 27 16 15 0 0 42 31 37
2019 Administration and operations 30 27 14 8 17 1 3 60 25 244
2019 Information management 35 19 31 8 8 0 0 54 15 32
2019 Data sciences 29 18 18 20 13 1 0 48 33 83
2019 Other services to the public 41 24 16 9 8 0 1 66 17 112
2019 None of the above 33 22 16 7 18 0 4 57 26 183
2018 Client contact centre 20 16 13 20 27 1 2 36 50 170
2018 Communications or public affairs 59 14 0 0 20 0 7 78 22 15
2018 Access to information and privacy 26 26 17 14 15 0 2 52 30 48
2018 Administration and operations 22 22 20 15 22 0 0 43 37 68
2018 Information management 31 25 13 14 15 0 2 57 30 49
2018 Data sciences 21 22 22 8 27 0 0 43 35 117
2018 Other services to the public 26 22 14 13 24 0 1 49 37 182
2018 None of the above 29 17 17 15 20 0 2 47 35 238
2017 Client contact centre 27 18 14 13 25 0 2 46 39 187
2017 Communications or public affairs 14 8 7 23 40 0 8 24 69 13
2017 Access to information and privacy 35 15 9 16 20 0 6 53 38 37
2017 Administration and operations 24 19 21 15 20 0 1 44 35 299
2017 Information management 13 24 15 24 17 7 0 40 44 29
2017 Data sciences 24 15 20 25 15 1 0 39 40 95
2017 Other services to the public 22 23 20 14 20 1 0 45 35 184
2017 None of the above 31 19 17 13 18 0 2 51 31 294

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 21 13 4 4 0 5 78 9 112
2019 Communications or public affairs 66 10 5 9 9 0 0 77 18 14
2019 Access to information and privacy 53 25 9 8 5 0 0 78 13 37
2019 Administration and operations 47 26 15 5 2 2 3 76 8 244
2019 Information management 39 44 13 0 0 0 4 86 0 32
2019 Data sciences 48 25 12 9 4 4 0 75 13 83
2019 Other services to the public 50 30 12 3 3 0 3 82 5 112
2019 None of the above 57 23 11 3 3 0 4 83 6 184
2018 Client contact centre 48 20 14 5 7 1 5 73 12 170
2018 Communications or public affairs 52 20 0 14 7 0 7 78 22 15
2018 Access to information and privacy 36 32 19 8 2 0 2 70 11 48
2018 Administration and operations 46 31 13 2 8 0 0 77 10 68
2018 Information management 49 34 9 4 4 0 0 83 9 49
2018 Data sciences 54 25 9 4 3 2 2 83 7 116
2018 Other services to the public 51 18 16 7 4 0 4 72 11 182
2018 None of the above 49 31 10 3 1 0 5 84 5 237
2017 Client contact centre 49 26 10 6 5 0 4 78 12 188
2017 Communications or public affairs 22 53 8 8 0 0 8 82 9 13
2017 Access to information and privacy 50 30 3 9 5 0 3 83 14 37
2017 Administration and operations 52 29 9 5 2 0 2 84 7 299
2017 Information management 55 34 8 3 0 0 0 89 3 29
2017 Data sciences 54 21 12 7 3 1 2 77 10 96
2017 Other services to the public 49 28 12 3 5 1 3 80 8 182
2017 None of the above 45 29 14 5 3 0 4 78 8 294

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 32 36 12 3 0 0 49 15 112
2019 Communications or public affairs 14 48 29 9 0 0 0 62 9 14
2019 Access to information and privacy 15 33 38 11 3 0 0 48 14 37
2019 Administration and operations 16 34 32 13 5 0 0 50 18 244
2019 Information management 29 27 39 4 0 0 0 57 4 32
2019 Data sciences 15 34 35 8 6 1 0 49 15 83
2019 Other services to the public 14 36 36 6 5 2 1 52 11 112
2019 None of the above 18 31 35 9 6 0 1 50 15 184
2018 Client contact centre 19 29 30 11 9 0 1 49 21 170
2018 Communications or public affairs 34 32 27 7 0 0 0 66 7 15
2018 Access to information and privacy 19 33 36 8 4 0 0 52 12 47
2018 Administration and operations 12 39 30 9 9 0 0 51 19 67
2018 Information management 10 43 31 14 2 0 0 52 16 49
2018 Data sciences 18 32 29 15 7 0 0 50 22 117
2018 Other services to the public 17 23 40 12 8 0 0 40 20 180
2018 None of the above 19 27 36 13 5 0 0 46 18 235
2017 Client contact centre 20 25 32 12 9 0 1 46 22 188
2017 Communications or public affairs 7 7 56 22 8 0 0 14 30 13
2017 Access to information and privacy 13 34 35 12 6 0 0 47 18 37
2017 Administration and operations 15 34 34 11 6 0 0 49 17 296
2017 Information management 7 41 17 24 7 4 0 50 32 29
2017 Data sciences 13 46 26 11 4 1 0 59 15 95
2017 Other services to the public 18 41 28 7 7 0 0 59 13 184
2017 None of the above 15 33 35 11 5 1 1 49 15 295

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 16 37 26 10 0 0 36 27 112
2019 Communications or public affairs 14 18 14 44 9 0 0 53 33 14
2019 Access to information and privacy 11 10 44 14 21 0 0 36 21 37
2019 Administration and operations 11 21 35 21 12 0 0 33 32 244
2019 Information management 7 24 32 17 20 0 0 37 31 32
2019 Data sciences 14 17 35 18 15 1 0 33 31 83
2019 Other services to the public 11 18 37 19 13 1 1 33 30 112
2019 None of the above 10 16 39 21 15 0 0 36 26 184
2018 Client contact centre 16 16 31 18 17 1 1 36 32 170
2018 Communications or public affairs 7 14 27 39 14 0 0 52 20 15
2018 Access to information and privacy 7 16 47 22 7 0 0 29 23 48
2018 Administration and operations 7 16 35 21 19 0 2 41 24 68
2018 Information management 9 21 30 26 14 0 0 40 30 49
2018 Data sciences 11 16 34 30 10 0 0 40 26 117
2018 Other services to the public 12 20 37 19 11 0 0 30 32 180
2018 None of the above 7 16 43 18 14 0 1 32 24 235
2017 Client contact centre 11 28 25 23 13 0 0 35 39 187
2017 Communications or public affairs 23 8 55 7 7 0 0 14 32 13
2017 Access to information and privacy 11 17 25 23 24 0 0 47 28 37
2017 Administration and operations 7 15 41 22 14 0 1 36 23 297
2017 Information management 17 7 31 42 3 0 0 45 24 29
2017 Data sciences 9 7 35 36 12 1 0 48 16 94
2017 Other services to the public 10 7 38 29 15 0 0 45 17 184
2017 None of the above 9 18 35 21 16 0 0 37 27 295

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 33 19 20 11 8 0 46 33 112
2019 Communications or public affairs 14 29 10 23 9 5 9 50 38 14
2019 Access to information and privacy 36 25 22 6 6 5 0 64 13 37
2019 Administration and operations 20 30 21 14 10 4 0 52 26 244
2019 Information management 18 35 19 13 2 13 0 61 18 32
2019 Data sciences 21 34 16 13 11 4 0 58 25 83
2019 Other services to the public 16 40 18 10 9 6 0 59 21 112
2019 None of the above 23 25 22 12 7 10 1 53 22 184
2018 Client contact centre 20 26 22 11 17 4 0 48 30 170
2018 Communications or public affairs 27 18 27 14 0 14 0 53 16 15
2018 Access to information and privacy 26 30 23 6 7 8 0 61 15 48
2018 Administration and operations 9 26 27 16 15 6 0 37 34 68
2018 Information management 21 15 19 17 9 13 7 45 32 48
2018 Data sciences 16 31 22 16 12 4 1 49 29 117
2018 Other services to the public 11 34 24 13 11 6 1 48 26 179
2018 None of the above 15 37 18 11 11 8 1 57 23 236
2017 Client contact centre 13 28 24 10 18 7 0 44 31 188
2017 Communications or public affairs 0 34 33 15 18 0 0 34 33 12
2017 Access to information and privacy 13 35 11 17 9 14 3 57 30 37
2017 Administration and operations 16 30 22 13 13 5 0 49 27 299
2017 Information management 11 41 14 10 25 0 0 52 34 29
2017 Data sciences 17 32 21 15 6 9 0 53 23 95
2017 Other services to the public 15 29 22 14 13 6 2 47 29 184
2017 None of the above 13 24 25 16 15 6 1 40 33 295

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 28 17 23 17 3 1 40 41 111
2019 Communications or public affairs 9 39 34 9 9 0 0 48 18 14
2019 Access to information and privacy 25 23 24 5 18 5 0 51 24 37
2019 Administration and operations 21 24 20 15 14 4 2 47 32 242
2019 Information management 29 13 26 15 2 11 4 50 20 32
2019 Data sciences 23 18 14 24 11 8 1 46 38 81
2019 Other services to the public 9 30 26 18 8 5 4 43 29 112
2019 None of the above 19 25 20 10 13 9 3 50 26 184
2018 Client contact centre 19 22 18 15 21 4 2 43 38 170
2018 Communications or public affairs 34 25 14 20 7 0 0 59 27 15
2018 Access to information and privacy 23 32 23 11 10 2 0 55 21 48
2018 Administration and operations 12 30 12 18 18 8 2 46 40 68
2018 Information management 22 19 16 21 11 4 6 46 36 49
2018 Data sciences 16 29 16 19 15 3 2 47 36 117
2018 Other services to the public 13 23 26 22 14 2 0 36 38 179
2018 None of the above 12 28 20 17 15 3 5 44 35 235
2017 Client contact centre 9 29 18 19 20 5 0 39 41 188
2017 Communications or public affairs 15 30 8 22 25 0 0 45 47 13
2017 Access to information and privacy 8 37 21 21 9 3 3 47 31 37
2017 Administration and operations 20 24 19 18 14 3 3 46 33 299
2017 Information management 6 31 27 11 17 7 0 40 30 29
2017 Data sciences 13 40 17 19 7 3 1 55 27 95
2017 Other services to the public 14 31 22 11 16 4 2 48 29 184
2017 None of the above 14 26 21 17 17 2 2 42 36 295
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 23 77 109
2019 Communications or public affairs 14 86 14
2019 Access to information and privacy 12 88 37
2019 Administration and operations 21 79 244
2019 Information management 17 83 32
2019 Data sciences 15 85 81
2019 Other services to the public 18 82 112
2019 None of the above 17 83 181
2017 Client contact centre 22 78 187
2017 Access to information and privacy 14 86 36
2017 Administration and operations 14 86 298
2017 Information management 22 78 29
2017 Data sciences 25 75 96
2017 Other services to the public 19 81 183
2017 None of the above 23 77 294
2014 Client contact centre 29 71 170
2014 Access to information and privacy 18 82 74
2014 Information management 15 85 61
2014 Other services to the public 14 86 213
2014 None of the above 16 84 314

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 80 20 26
2019 Administration and operations 80 20 50
2019 Data sciences 83 17 11
2019 Other services to the public 81 19 18
2019 None of the above 79 21 30
2017 Client contact centre 69 31 42
2017 Administration and operations 75 25 41
2017 Data sciences 68 32 23
2017 Other services to the public 68 32 35
2017 None of the above 75 25 68
2014 Client contact centre 96 4 49
2014 Access to information and privacy 68 32 14
2014 Other services to the public 67 33 29
2014 None of the above 84 16 48

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 17 11 20 11 0 0 58 31 21
2019 Administration and operations 38 30 8 15 10 0 0 68 25 40
2019 Other services to the public 42 42 8 0 8 0 0 85 8 14
2019 None of the above 51 13 20 11 5 0 0 64 16 22
2017 Client contact centre 48 31 3 3 14 0 0 80 17 29
2017 Administration and operations 37 27 0 24 10 3 0 66 34 30
2017 Data sciences 49 32 7 6 0 6 0 87 6 16
2017 Other services to the public 51 16 9 16 9 0 0 67 24 24
2017 None of the above 44 37 4 9 4 2 0 82 14 51
2014 Client contact centre 36 25 10 14 12 2 2 64 26 47
2014 Access to information and privacy 50 40 0 10 0 0 0 90 10 10
2014 Other services to the public 39 48 0 8 5 0 0 88 12 20
2014 None of the above 44 36 11 6 2 0 0 80 8 39
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 16 4 3 2 12 4 72 28 109
2019 Communications or public affairs 52 17 0 0 0 23 8 76 24 15
2019 Access to information and privacy 46 16 9 6 6 17 0 55 45 37
2019 Administration and operations 35 30 12 3 3 15 3 42 58 242
2019 Information management 61 14 9 2 0 8 6 70 30 32
2019 Data sciences 42 29 4 0 0 23 2 57 43 83
2019 Other services to the public 49 28 4 4 0 13 2 58 42 112
2019 None of the above 52 22 8 1 2 14 2 62 38 182
2018 Client contact centre 58 15 6 1 3 14 3 70 30 168
2018 Communications or public affairs 68 14 7 0 0 11 0 77 23 15
2018 Access to information and privacy 53 18 7 1 0 14 6 67 33 48
2018 Administration and operations 53 21 11 2 4 7 3 59 41 68
2018 Information management 46 18 6 2 1 21 4 62 38 49
2018 Data sciences 47 25 3 2 2 18 2 59 41 116
2018 Other services to the public 58 19 4 3 2 12 2 67 33 176
2018 None of the above 58 18 6 1 2 11 5 68 32 236
2017 Client contact centre 47 14 8 5 5 17 4 60 40 188
2017 Communications or public affairs 37 8 38 0 0 16 0 44 56 13
2017 Access to information and privacy 41 24 11 11 0 10 3 48 52 37
2017 Administration and operations 46 21 10 4 4 14 1 54 46 298
2017 Information management 21 40 21 7 3 4 4 23 77 28
2017 Data sciences 40 23 11 6 4 17 0 48 52 96
2017 Other services to the public 43 23 6 4 3 19 2 54 46 182
2017 None of the above 45 24 11 3 3 14 1 53 47 294

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 48 52 26
2019 Access to information and privacy 50 50 12
2019 Administration and operations 57 43 115
2019 Data sciences 33 67 27
2019 Other services to the public 34 66 41
2019 None of the above 41 59 58

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 73 27 26
2019 Access to information and privacy 67 33 13
2019 Administration and operations 64 36 105
2019 Data sciences 75 25 26
2019 Other services to the public 86 14 39
2019 None of the above 63 37 56
2018 Client contact centre 59 41 42
2018 Access to information and privacy 67 33 12
2018 Administration and operations 65 35 24
2018 Information management 58 42 14
2018 Data sciences 77 23 37
2018 Other services to the public 84 16 48
2018 None of the above 60 40 61

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 22 27 7 7 9 11 50 17 26
2019 Access to information and privacy 13 25 16 0 0 16 29 70 0 13
2019 Administration and operations 21 15 18 10 16 3 16 45 32 114
2019 Data sciences 20 29 9 9 7 0 26 66 21 28
2019 Other services to the public 15 38 15 6 4 3 20 68 13 41
2019 None of the above 14 14 23 16 6 7 20 38 31 58
2018 Client contact centre 23 16 11 10 21 0 19 48 39 44
2018 Access to information and privacy 33 24 6 9 18 0 9 63 30 12
2018 Administration and operations 9 37 11 7 7 0 29 64 20 25
2018 Information management 5 38 5 8 23 0 23 55 39 14
2018 Data sciences 27 16 23 6 11 3 14 52 20 37
2018 Other services to the public 10 36 16 6 10 4 18 60 20 50
2018 None of the above 8 23 19 14 21 2 13 36 42 62
2017 Client contact centre 11 28 18 17 14 0 13 44 35 60
2017 Access to information and privacy 18 42 6 11 11 0 12 68 25 17
2017 Administration and operations 14 30 14 17 13 4 9 50 34 117
2017 Information management 20 31 15 25 5 0 5 53 31 20
2017 Data sciences 10 29 17 19 15 5 5 43 38 42
2017 Other services to the public 21 23 17 11 13 1 13 52 28 64
2017 None of the above 12 32 13 11 13 3 16 55 29 118

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 22 18 7 7 4 34 49 22 26
2019 Access to information and privacy 8 25 25 8 0 25 9 50 13 13
2019 Administration and operations 13 14 15 6 17 8 27 42 35 114
2019 Data sciences 9 16 5 18 9 9 34 43 48 28
2019 Other services to the public 23 25 16 6 3 4 23 66 12 41
2019 None of the above 3 12 14 16 16 6 32 24 53 58
2018 Client contact centre 11 8 14 20 18 5 23 27 53 44
2018 Access to information and privacy 24 33 9 0 18 6 9 68 21 12
2018 Administration and operations 8 29 19 3 11 8 21 53 20 26
2018 Information management 15 30 0 17 23 0 15 53 47 14
2018 Data sciences 21 17 12 8 6 3 34 59 22 37
2018 Other services to the public 9 31 9 4 9 10 28 64 22 50
2018 None of the above 10 14 10 15 18 0 32 36 49 61
2017 Client contact centre 9 23 9 23 18 5 14 38 51 60
2017 Access to information and privacy 7 17 7 17 11 0 42 40 48 17
2017 Administration and operations 12 20 13 15 13 6 21 43 39 117
2017 Information management 15 36 9 16 9 0 15 60 29 20
2017 Data sciences 5 18 17 12 22 10 16 31 46 42
2017 Other services to the public 19 22 16 6 13 11 13 54 25 65
2017 None of the above 10 24 17 13 11 2 22 46 32 117

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 10 3 2 2 8 27 89 6 110
2019 Communications or public affairs 79 8 0 0 0 0 13 100 0 15
2019 Access to information and privacy 62 3 3 0 2 12 17 93 2 37
2019 Administration and operations 49 8 4 2 5 7 24 83 11 237
2019 Information management 48 4 8 4 0 0 37 82 6 32
2019 Data sciences 52 5 2 1 3 8 28 90 6 81
2019 Other services to the public 49 10 3 1 0 7 31 94 1 110
2019 None of the above 44 4 4 2 2 3 40 85 8 184
2018 Client contact centre 49 8 3 1 5 8 26 86 9 165
2018 Communications or public affairs 44 0 0 0 15 5 37 75 25 14
2018 Access to information and privacy 60 4 7 0 0 7 22 90 0 46
2018 Administration and operations 51 13 2 3 2 3 28 90 7 67
2018 Information management 60 10 2 2 4 4 17 89 8 49
2018 Data sciences 55 7 2 0 3 8 25 92 5 113
2018 Other services to the public 51 10 6 2 3 5 23 85 7 177
2018 None of the above 54 10 2 2 2 4 25 91 6 227
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