2019 Public Service Employee Survey Results for Statistical Survey Operations by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 42 5 8 4 0 0 83 12 552
2019 Non-shift worker 41 44 5 9 2 0 0 84 11 337
2017 Shift worker 38 44 4 10 4 0 0 82 14 738
2017 Non-shift worker 43 39 3 11 4 0 0 82 15 502
2014 Shift worker 38 45 4 10 4 0 0 82 14 602
2014 Non-shift worker 37 43 6 11 4 0 0 80 14 421
2011 Shift worker 48 39 4 8 2 0 0 87 10 829
2011 Non-shift worker 43 44 4 7 2 0 0 87 9 421

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 11 3 2 2 1 8 92 5 553
2019 Non-shift worker 77 15 1 1 0 0 6 98 1 338
2017 Shift worker 63 13 6 2 2 0 14 89 5 737
2017 Non-shift worker 75 11 3 2 1 0 8 94 3 502
2014 Shift worker 64 10 3 2 2 0 18 91 5 608
2014 Non-shift worker 79 9 2 1 1 0 8 96 2 424
2011 Shift worker 72 9 2 1 1 0 15 94 3 828
2011 Non-shift worker 85 8 1 1 0 0 4 97 1 421

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 35 8 11 5 0 3 75 17 548
2019 Non-shift worker 38 33 11 5 2 0 10 79 8 337
2017 Shift worker 32 34 10 13 7 0 3 68 21 739
2017 Non-shift worker 39 26 11 7 6 0 11 74 14 502
2014 Shift worker 36 35 10 11 7 0 2 72 18 608
2014 Non-shift worker 35 27 12 8 5 0 13 70 16 421
2011 Shift worker 38 31 8 12 8 0 4 71 20 828
2011 Non-shift worker 33 26 10 8 6 0 16 70 17 418

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 39 8 14 3 0 0 75 17 551
2019 Non-shift worker 42 40 6 9 2 0 0 82 12 338
2018 Shift worker 36 47 6 8 3 0 0 83 11 613
2018 Non-shift worker 38 44 6 10 2 0 0 81 12 363
2017 Shift worker 34 43 9 10 5 0 0 77 15 737
2017 Non-shift worker 41 41 7 8 2 0 0 83 11 503
2014 Shift worker 33 42 9 11 5 0 0 76 15 609
2014 Non-shift worker 33 47 8 10 3 0 0 79 13 425
2011 Shift worker 46 37 6 8 3 0 0 83 11 828
2011 Non-shift worker 45 41 6 6 2 0 0 87 7 418

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 31 12 12 5 0 0 71 18 553
2019 Non-shift worker 34 38 12 10 5 0 1 72 15 339
2017 Shift worker 35 35 12 11 6 0 0 71 17 736
2017 Non-shift worker 39 37 8 11 4 0 1 76 16 504
2014 Shift worker 36 33 12 11 6 1 1 70 18 609
2014 Non-shift worker 33 39 9 12 5 1 1 73 18 425

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 29 14 14 11 1 0 61 25 553
2019 Non-shift worker 32 34 14 10 7 1 1 68 18 339
2018 Shift worker 25 32 14 13 14 1 1 58 27 615
2018 Non-shift worker 33 30 17 10 8 1 1 64 19 363
2017 Shift worker 27 28 18 13 13 0 1 56 26 738
2017 Non-shift worker 32 32 15 11 8 0 2 66 19 503
2014 Shift worker 28 31 15 13 11 1 1 60 25 606
2014 Non-shift worker 33 33 14 12 7 0 2 66 19 425
2011 Shift worker 28 31 17 12 9 1 2 61 22 827
2011 Non-shift worker 37 35 14 8 3 0 2 74 12 419

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 34 18 9 8 0 0 65 17 553
2019 Non-shift worker 42 37 12 5 3 0 0 79 9 339
2018 Shift worker 25 39 18 10 8 0 0 64 18 615
2018 Non-shift worker 39 36 14 7 5 0 0 75 12 363
2017 Shift worker 25 40 16 11 8 0 0 65 19 739
2017 Non-shift worker 39 41 11 6 4 0 0 80 9 504
2014 Shift worker 24 41 19 9 7 0 0 65 16 607
2014 Non-shift worker 39 44 11 4 2 0 0 83 6 423
2011 Shift worker 29 41 17 7 6 0 0 70 14 829
2011 Non-shift worker 43 44 7 4 1 0 0 88 5 421

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 26 18 17 18 1 0 47 35 553
2019 Non-shift worker 25 32 13 19 10 1 0 58 29 338
2018 Shift worker 16 29 17 19 19 0 0 45 38 615
2018 Non-shift worker 24 30 16 15 13 1 0 55 29 362
2017 Shift worker 16 30 16 19 18 0 0 47 37 738
2017 Non-shift worker 21 40 15 14 10 0 0 61 24 504
2014 Shift worker 20 33 15 16 15 0 0 54 31 608
2014 Non-shift worker 22 39 16 14 9 0 0 60 23 424
2011 Shift worker 20 34 20 14 11 0 0 55 26 828
2011 Non-shift worker 26 37 19 12 6 0 0 63 18 421

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 39 12 10 4 0 0 74 14 551
2019 Non-shift worker 46 33 12 6 2 0 0 80 8 339
2018 Shift worker 32 41 13 10 3 0 1 74 13 612
2018 Non-shift worker 43 40 8 6 3 0 0 83 9 364
2017 Shift worker 34 42 10 9 4 0 0 77 13 737
2017 Non-shift worker 47 40 6 4 1 0 0 88 6 504

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 35 11 6 3 1 0 80 9 551
2019 Non-shift worker 48 34 11 6 1 0 0 82 7 339
2018 Shift worker 41 39 8 7 4 1 0 81 11 613
2018 Non-shift worker 51 31 11 4 3 0 0 82 7 363
2017 Shift worker 41 36 11 7 4 1 0 78 10 737
2017 Non-shift worker 53 34 9 2 1 0 0 88 3 503
2014 Shift worker 39 42 9 6 4 0 0 82 9 609
2014 Non-shift worker 49 38 7 4 1 0 0 87 6 424
2011 Shift worker 44 39 9 5 3 1 0 83 8 827
2011 Non-shift worker 53 36 8 2 0 0 0 90 2 420

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 31 19 14 14 0 0 53 28 553
2019 Non-shift worker 26 35 18 13 7 1 0 61 21 339
2018 Shift worker 16 31 22 14 17 0 0 47 31 614
2018 Non-shift worker 21 37 14 14 15 0 0 58 29 364
2017 Shift worker 17 30 20 17 16 0 0 47 33 739
2017 Non-shift worker 24 38 16 12 9 0 0 62 22 504

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 28 17 4 3 0 0 75 7 552
2019 Non-shift worker 60 29 7 2 2 0 0 89 4 339
2018 Shift worker 41 35 16 4 4 1 0 76 8 615
2018 Non-shift worker 56 29 9 4 2 0 0 85 6 364
2017 Shift worker 46 31 14 6 3 0 0 77 9 737
2017 Non-shift worker 58 31 7 2 2 0 0 89 4 504
2014 Shift worker 55 28 12 3 2 0 0 83 5 609
2014 Non-shift worker 70 23 7 1 0 0 0 92 1 425
2011 Shift worker 49 34 10 4 2 0 0 84 6 828
2011 Non-shift worker 69 24 5 1 1 0 0 93 2 421

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 24 16 21 23 1 1 39 45 552
2019 Non-shift worker 16 28 19 22 14 1 0 44 36 338
2018 Shift worker 8 21 23 19 26 1 1 30 46 613
2018 Non-shift worker 11 29 19 20 19 1 1 41 39 364
2017 Shift worker 10 24 19 21 24 1 2 35 45 737
2017 Non-shift worker 16 31 20 15 16 0 1 48 32 503
2014 Shift worker 11 29 19 21 18 1 2 41 40 609
2014 Non-shift worker 12 35 19 18 15 0 0 48 32 424
2011 Shift worker 12 26 23 20 16 2 1 40 37 827
2011 Non-shift worker 15 33 20 18 11 1 1 49 30 420

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 21 21 19 24 1 1 35 43 552
2019 Non-shift worker 17 26 21 19 13 2 2 44 34 339
2018 Shift worker 10 22 20 23 24 0 2 32 47 615
2018 Non-shift worker 15 27 21 18 19 0 1 42 37 364
2017 Shift worker 12 24 18 21 23 1 2 36 45 735
2017 Non-shift worker 22 28 20 16 13 0 1 51 29 502
2014 Shift worker 14 23 23 19 18 0 2 38 38 609
2014 Non-shift worker 19 30 22 16 11 1 1 50 27 424

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 33 23 11 9 1 0 56 21 553
2019 Non-shift worker 27 38 18 11 5 1 1 66 16 339
2018 Shift worker 20 33 21 16 8 1 0 54 24 614
2018 Non-shift worker 23 36 19 14 7 0 1 59 22 364
2017 Shift worker 18 39 19 12 11 1 0 57 24 731
2017 Non-shift worker 27 39 18 11 5 0 1 67 15 503
2014 Shift worker 23 35 20 13 7 2 1 59 20 608
2014 Non-shift worker 27 39 15 14 5 1 1 66 19 423
2011 Shift worker 33 39 16 6 4 1 1 74 10 829
2011 Non-shift worker 39 41 8 6 2 1 2 83 9 419

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 34 17 8 6 0 0 70 13 552
2019 Non-shift worker 44 37 10 6 2 0 0 82 8 338
2018 Shift worker 30 38 18 8 7 0 0 67 15 614
2018 Non-shift worker 43 37 10 5 5 0 0 80 10 363
2017 Shift worker 30 37 18 7 7 0 0 68 14 735
2017 Non-shift worker 50 34 9 5 3 0 0 83 8 503
2014 Shift worker 34 36 16 8 6 0 0 70 14 608
2014 Non-shift worker 52 36 8 4 1 0 0 88 5 422
2011 Shift worker 35 39 14 7 4 0 0 74 11 827
2011 Non-shift worker 50 38 6 4 1 0 0 89 5 420

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 27 9 2 0 1 7 87 3 552
2019 Non-shift worker 49 26 13 2 1 0 9 83 3 337
2018 Shift worker 56 25 8 2 1 1 7 88 3 615
2018 Non-shift worker 58 23 9 2 0 0 7 88 2 364
2017 Shift worker 57 24 7 2 0 2 9 91 2 737
2017 Non-shift worker 57 25 6 3 1 1 8 90 4 503
2014 Shift worker 54 29 8 1 1 1 6 89 2 608
2014 Non-shift worker 54 26 8 1 1 0 10 89 2 423
2011 Shift worker 51 27 9 3 2 0 8 85 5 829
2011 Non-shift worker 49 26 11 3 1 0 9 84 5 417

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 6 12 32 26 20 2 2 48 19 552
2019 Non-shift worker 6 10 30 29 19 2 4 51 17 337
2018 Shift worker 8 17 25 23 17 3 7 45 28 610
2018 Non-shift worker 7 12 23 28 24 1 5 54 21 363
2017 Shift worker 6 12 29 23 23 3 5 50 19 737
2017 Non-shift worker 4 10 28 27 24 2 6 55 15 502
2014 Shift worker 7 15 29 23 19 2 5 46 24 607
2014 Non-shift worker 3 11 29 31 24 0 3 56 15 424
2011 Shift worker 5 11 29 24 24 2 6 51 17 827
2011 Non-shift worker 2 10 30 29 25 1 3 56 12 419

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 6 13 26 26 24 3 1 52 20 548
2019 Non-shift worker 6 14 24 23 27 3 4 53 21 337
2018 Shift worker 12 18 24 17 21 3 5 42 32 612
2018 Non-shift worker 10 18 18 21 26 2 4 51 30 364
2017 Shift worker 10 15 23 20 23 5 5 48 27 734
2017 Non-shift worker 6 10 24 20 30 4 5 55 18 501
2014 Shift worker 11 18 23 19 22 2 5 44 31 606
2014 Non-shift worker 5 11 25 24 29 2 3 56 17 423
2011 Shift worker 6 13 24 21 28 4 5 54 21 826
2011 Non-shift worker 5 14 23 23 28 3 4 56 20 418

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 6 12 20 24 22 9 7 55 22 548
2019 Non-shift worker 6 12 23 23 20 7 8 51 21 339
2018 Shift worker 10 13 23 17 18 6 12 43 29 609
2018 Non-shift worker 10 18 18 22 21 2 9 49 31 362
2017 Shift worker 8 13 19 18 22 6 14 51 26 733
2017 Non-shift worker 5 11 26 21 22 5 11 51 19 502
2014 Shift worker 9 12 18 21 23 6 11 52 26 606
2014 Non-shift worker 4 15 27 20 22 5 7 48 22 425
2011 Shift worker 6 11 18 18 24 9 14 54 22 826
2011 Non-shift worker 6 12 23 20 26 5 8 53 20 419

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 5 16 32 33 4 8 73 9 550
2019 Non-shift worker 4 6 21 35 27 1 6 67 11 339
2018 Shift worker 4 8 22 24 31 2 10 62 13 613
2018 Non-shift worker 4 9 20 30 32 0 4 65 14 363
2017 Shift worker 3 6 16 29 31 4 11 71 10 729
2017 Non-shift worker 3 6 20 31 34 2 6 70 9 502
2014 Shift worker 3 6 21 31 28 2 8 66 11 608
2014 Non-shift worker 2 7 21 37 27 1 4 68 10 425
2011 Shift worker 4 7 19 26 32 3 10 67 12 826
2011 Non-shift worker 3 7 22 31 34 1 3 68 10 420

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 10 19 24 30 4 9 61 17 548
2019 Non-shift worker 4 9 23 28 28 2 6 61 14 337
2018 Shift worker 7 13 22 21 26 3 8 53 22 611
2018 Non-shift worker 7 13 22 22 29 0 7 55 21 363
2017 Shift worker 5 9 18 22 30 4 12 61 17 736
2017 Non-shift worker 5 9 21 24 33 1 7 62 15 501
2014 Shift worker 6 11 24 23 26 2 8 54 19 606
2014 Non-shift worker 4 10 21 27 30 0 7 62 16 424
2011 Shift worker 3 7 18 21 34 4 13 65 13 826
2011 Non-shift worker 2 8 23 27 31 2 8 64 11 420

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 15 21 18 19 9 4 43 33 549
2019 Non-shift worker 7 12 22 20 23 7 9 51 23 336
2018 Shift worker 17 20 22 14 14 6 7 33 42 612
2018 Non-shift worker 10 11 20 19 27 5 7 53 24 364
2017 Shift worker 11 15 21 16 22 7 8 45 30 735
2017 Non-shift worker 6 7 21 23 29 6 8 60 15 501
2014 Shift worker 12 16 19 17 21 7 7 45 32 609
2014 Non-shift worker 4 14 18 18 29 7 9 57 21 423
2011 Shift worker 10 13 23 16 22 9 7 46 27 824
2011 Non-shift worker 5 9 20 21 29 9 8 61 16 420

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 16 28 18 21 6 4 43 26 548
2019 Non-shift worker 4 12 26 24 23 6 5 53 18 338
2018 Shift worker 12 19 25 18 16 3 7 38 35 613
2018 Non-shift worker 10 20 21 18 21 3 7 44 33 364
2017 Shift worker 11 14 26 17 22 4 8 44 27 736
2017 Non-shift worker 5 12 23 22 27 2 8 55 20 502
2014 Shift worker 10 13 27 17 22 5 7 44 26 608
2014 Non-shift worker 5 14 30 19 21 4 7 46 20 424

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 15 31 24 17 2 2 43 25 547
2019 Non-shift worker 6 13 30 26 21 1 2 49 20 339
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 10 4 3 3 1 6 89 7 553
2019 Non-shift worker 74 11 4 2 1 1 7 92 3 339
2017 Shift worker 72 11 7 2 2 0 5 87 5 739
2017 Non-shift worker 74 8 5 2 3 0 9 90 5 506
2014 Shift worker 73 12 5 3 2 0 4 89 6 617
2014 Non-shift worker 78 9 3 2 1 0 7 93 3 427
2011 Shift worker 76 11 3 3 2 1 4 91 6 827
2011 Non-shift worker 83 6 4 2 1 1 5 94 3 418

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 22 18 10 10 13 6 53 25 553
2019 Non-shift worker 26 25 16 9 6 11 8 63 18 335
2018 Shift worker 12 22 23 15 12 10 6 40 33 617
2018 Non-shift worker 13 22 21 15 9 10 10 44 30 364
2017 Shift worker 16 22 20 13 13 10 6 46 31 736
2017 Non-shift worker 23 25 18 10 8 7 10 57 22 505
2014 Shift worker 20 27 20 12 8 8 5 53 23 618
2014 Non-shift worker 24 27 15 10 5 7 13 63 18 426

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 27 9 12 12 4 2 64 26 553
2019 Non-shift worker 43 29 8 7 6 4 3 77 14 336
2018 Shift worker 30 25 12 14 15 3 1 58 30 620
2018 Non-shift worker 30 27 15 9 12 4 2 61 23 364
2017 Shift worker 30 27 14 14 12 3 1 59 27 738
2017 Non-shift worker 39 28 10 10 6 4 3 72 17 505
2014 Shift worker 32 25 16 13 10 3 1 60 24 616
2014 Non-shift worker 41 29 12 7 4 5 3 75 12 423

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 38 9 9 4 0 2 76 14 552
2019 Non-shift worker 48 33 9 5 2 1 2 84 7 339
2018 Shift worker 32 39 11 11 5 1 1 73 16 621
2018 Non-shift worker 38 38 9 6 2 4 3 81 9 366
2017 Shift worker 34 39 11 10 5 1 1 74 15 739
2017 Non-shift worker 43 38 7 5 3 2 2 85 8 505
2014 Shift worker 32 38 15 11 3 1 1 71 14 616
2014 Non-shift worker 46 36 8 4 2 2 2 85 6 424

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 30 21 10 6 5 4 60 17 552
2019 Non-shift worker 33 32 20 4 4 2 5 70 8 339
2018 Shift worker 16 30 27 9 7 7 4 52 17 621
2018 Non-shift worker 23 33 21 8 5 4 5 62 15 366
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 15 19 8 14 5 26 40 33 553
2019 Non-shift worker 21 22 14 6 9 1 27 59 21 337

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 30 14 14 8 1 0 64 22 557
2019 Non-shift worker 39 33 11 11 6 0 0 72 17 339
2018 Shift worker 35 36 11 10 8 0 0 71 18 621
2018 Non-shift worker 39 38 8 8 7 0 0 77 14 367
2017 Shift worker 36 33 11 12 9 0 0 69 20 739
2017 Non-shift worker 47 31 11 8 3 0 0 78 11 505
2014 Shift worker 39 36 11 8 5 0 0 76 13 614
2014 Non-shift worker 50 31 7 7 5 0 0 81 11 425
2011 Shift worker 37 36 10 10 7 0 0 73 16 829
2011 Non-shift worker 44 34 10 7 4 1 0 78 11 420

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 27 17 12 5 4 2 64 18 554
2019 Non-shift worker 42 29 14 7 5 3 2 74 12 338
2018 Shift worker 33 30 15 9 7 4 2 67 17 621
2018 Non-shift worker 43 29 9 9 7 2 2 74 16 366
2017 Shift worker 32 30 16 10 6 5 2 67 17 739
2017 Non-shift worker 48 30 12 5 3 2 0 80 8 505
2014 Shift worker 32 36 15 8 5 1 1 70 14 614
2014 Non-shift worker 51 24 12 6 4 2 1 77 10 425
2011 Shift worker 35 32 13 9 5 5 1 71 15 829
2011 Non-shift worker 49 31 10 4 4 3 1 82 8 419

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 32 13 12 7 2 1 67 19 556
2019 Non-shift worker 42 33 9 12 5 0 0 75 16 338
2018 Shift worker 32 36 12 11 7 1 0 69 18 620
2018 Non-shift worker 40 32 12 10 5 1 1 73 15 367
2017 Shift worker 31 34 13 13 6 1 1 67 20 739
2017 Non-shift worker 45 36 9 7 3 0 0 81 10 504
2014 Shift worker 33 40 11 10 5 1 1 73 16 616
2014 Non-shift worker 50 34 8 6 2 0 0 84 8 426
2011 Shift worker 34 37 12 12 6 1 0 71 17 828
2011 Non-shift worker 49 32 7 9 3 0 0 81 12 419

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 80 10 4 1 1 0 3 94 3 557
2019 Non-shift worker 81 11 2 1 1 0 5 96 2 339
2017 Shift worker 78 13 3 1 2 0 3 94 3 739
2017 Non-shift worker 86 6 2 0 2 0 4 96 2 503
2014 Shift worker 78 11 3 3 1 0 3 92 4 616
2014 Non-shift worker 86 7 2 1 1 0 3 96 3 426
2011 Shift worker 83 8 3 1 2 0 2 94 3 829
2011 Non-shift worker 88 5 1 0 0 0 4 98 1 419

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 16 12 6 17 4 16 56 30 557
2019 Non-shift worker 42 22 6 6 8 3 13 77 16 338
2017 Shift worker 27 21 12 8 15 3 14 58 28 735
2017 Non-shift worker 47 21 7 3 6 3 13 81 11 506
2014 Shift worker 33 24 11 5 10 4 13 68 18 616
2014 Non-shift worker 53 19 7 3 5 2 11 83 9 426
2011 Shift worker 28 27 14 9 12 3 8 62 23 826
2011 Non-shift worker 44 26 9 5 3 2 11 81 9 421

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 29 16 8 7 4 1 67 16 558
2019 Non-shift worker 44 25 15 7 6 1 1 71 13 339
2018 Shift worker 34 29 17 7 9 4 0 66 17 619
2018 Non-shift worker 44 28 13 7 7 1 1 73 14 366
2017 Shift worker 31 31 19 8 8 3 0 63 17 735
2017 Non-shift worker 48 24 13 7 4 2 1 75 11 505

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 29 17 11 6 0 0 66 17 558
2019 Non-shift worker 45 28 11 9 5 0 0 74 15 338
2018 Shift worker 35 32 14 12 8 0 0 66 19 621
2018 Non-shift worker 42 30 13 9 6 0 0 72 15 367
2017 Shift worker 30 34 18 10 8 0 0 64 18 738
2017 Non-shift worker 48 29 11 7 3 0 0 78 11 506
2014 Shift worker 38 33 13 7 7 0 0 72 14 615
2014 Non-shift worker 54 26 10 7 4 0 0 80 11 426

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 33 13 30 17 3 0 39 49 40
2019 Non-shift worker 17 27 17 29 6 0 3 46 36 23
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 23 17 13 9 10 1 57 25 554
2019 Non-shift worker 29 28 16 8 4 13 1 67 14 336
2018 Shift worker 19 29 17 12 13 8 1 53 28 612
2018 Non-shift worker 25 26 18 9 7 14 2 60 19 364
2017 Shift worker 25 29 16 12 11 7 1 59 24 738
2017 Non-shift worker 31 28 13 7 6 13 2 70 15 500
2014 Shift worker 24 31 18 10 10 7 1 59 21 604
2014 Non-shift worker 35 25 13 8 3 15 1 72 13 421
2011 Shift worker 26 27 16 11 9 10 1 60 22 824
2011 Non-shift worker 25 28 15 7 6 18 3 66 15 418

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 28 18 14 11 2 0 55 26 555
2019 Non-shift worker 27 34 18 10 7 4 1 64 18 336
2018 Shift worker 21 27 19 17 14 2 0 49 32 614
2018 Non-shift worker 22 31 21 15 9 2 0 55 24 364
2017 Shift worker 24 30 16 15 13 2 1 55 29 736
2017 Non-shift worker 28 32 16 12 8 3 1 62 21 500
2014 Shift worker 23 32 17 14 11 2 1 56 26 605
2014 Non-shift worker 32 31 18 10 5 4 1 66 15 423
2011 Shift worker 29 29 18 12 9 3 0 60 22 826
2011 Non-shift worker 25 40 16 9 6 4 0 67 16 419

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 27 19 18 12 7 0 47 33 555
2019 Non-shift worker 20 30 20 14 8 8 1 55 24 336
2018 Shift worker 14 23 22 20 15 7 0 40 37 614
2018 Non-shift worker 17 28 19 18 10 9 0 49 30 364
2017 Shift worker 16 31 18 15 13 7 0 50 29 736
2017 Non-shift worker 19 32 18 14 6 10 1 57 23 503
2014 Shift worker 15 29 23 16 9 8 0 48 27 611
2014 Non-shift worker 16 37 20 11 5 11 0 59 18 426
2011 Shift worker 19 26 20 15 10 11 0 50 27 826
2011 Non-shift worker 20 33 19 13 7 7 1 57 22 419

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 25 16 20 16 6 0 43 39 554
2019 Non-shift worker 17 33 18 14 12 5 1 53 27 337
2018 Shift worker 13 23 20 21 20 3 0 37 42 613
2018 Non-shift worker 19 27 14 20 14 6 0 48 36 362
2017 Shift worker 14 29 16 18 19 4 0 45 38 738
2017 Non-shift worker 21 30 16 16 10 7 0 55 28 502
2014 Shift worker 14 29 17 21 14 5 0 45 37 611
2014 Non-shift worker 20 34 17 15 6 8 1 59 23 426
2011 Shift worker 17 32 15 19 12 5 0 52 33 825
2011 Non-shift worker 19 37 14 18 7 5 1 59 26 420

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 16 8 6 7 21 3 73 17 554
2019 Non-shift worker 35 11 6 3 4 31 9 78 12 335
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 36 20 11 6 2 0 62 17 558
2019 Non-shift worker 26 36 17 12 7 1 0 64 19 339
2018 Shift worker 19 38 20 13 8 1 0 59 22 620
2018 Non-shift worker 24 36 19 12 8 1 0 61 20 366
2017 Shift worker 23 37 16 15 7 2 1 62 22 736
2017 Non-shift worker 27 40 18 9 4 1 1 68 14 505
2014 Shift worker 24 40 16 11 7 1 0 65 19 619
2014 Non-shift worker 30 42 15 6 5 2 1 74 11 429
2011 Shift worker 31 35 16 10 6 2 0 68 16 828
2011 Non-shift worker 32 38 17 8 3 1 0 72 11 420

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 28 24 18 10 6 0 45 30 556
2019 Non-shift worker 14 30 21 16 9 8 0 48 28 337

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 29 16 10 10 5 2 61 21 557
2019 Non-shift worker 31 35 11 7 6 7 3 73 14 339
2018 Shift worker 25 33 14 12 10 5 2 62 23 620
2018 Non-shift worker 26 33 16 11 8 3 2 63 20 367
2017 Shift worker 26 33 14 12 9 4 1 63 23 737
2017 Non-shift worker 34 34 12 7 5 4 3 73 14 506
2014 Shift worker 28 33 14 11 8 4 1 64 21 619
2014 Non-shift worker 38 31 12 6 3 6 3 77 10 426
2011 Shift worker 29 34 11 10 8 7 2 69 20 827
2011 Non-shift worker 36 35 8 7 7 5 2 76 15 418

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 29 23 10 7 3 1 57 18 558
2019 Non-shift worker 30 30 21 8 4 5 1 64 13 339
2018 Shift worker 23 31 24 10 10 3 1 56 20 621
2018 Non-shift worker 26 31 22 9 8 3 1 59 18 366

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 20 14 15 19 14 1 43 40 558
2019 Non-shift worker 20 20 17 14 13 13 3 48 32 337
2018 Shift worker 14 19 16 18 21 12 1 38 44 620
2018 Non-shift worker 19 22 17 11 17 12 2 47 33 367
2017 Shift worker 13 22 17 15 21 12 1 40 41 738
2017 Non-shift worker 18 19 14 14 17 14 3 46 38 506
2014 Shift worker 15 21 18 18 18 9 1 40 40 620
2014 Non-shift worker 20 22 19 13 14 10 2 48 31 429
2011 Shift worker 18 21 17 15 14 15 1 46 34 825
2011 Non-shift worker 19 26 16 12 12 13 2 53 29 417

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 16 23 14 21 11 2 33 40 558
2019 Non-shift worker 9 18 25 16 15 13 4 32 37 339
2018 Shift worker 10 16 23 16 24 9 2 29 45 619
2018 Non-shift worker 9 19 23 17 19 9 3 32 42 367
2017 Shift worker 9 17 21 15 23 12 3 31 44 739
2017 Non-shift worker 13 20 25 13 13 10 5 39 31 505
2014 Shift worker 9 16 25 19 18 10 3 28 42 618
2014 Non-shift worker 13 21 25 11 13 12 5 40 29 424
2011 Shift worker 12 17 25 14 16 13 4 34 36 828
2011 Non-shift worker 14 24 26 14 11 8 4 43 28 418

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 17 17 13 27 8 4 35 45 558
2019 Non-shift worker 9 18 21 14 19 9 9 33 41 339
2018 Shift worker 9 21 16 17 27 6 4 33 49 622
2018 Non-shift worker 8 14 18 21 25 7 8 25 53 370
2017 Shift worker 9 18 17 16 27 8 4 31 49 738
2017 Non-shift worker 9 18 21 17 20 7 9 31 44 506
2014 Shift worker 10 15 22 19 25 5 4 27 48 620
2014 Non-shift worker 12 18 20 16 18 8 8 36 40 427
2011 Shift worker 12 23 17 15 20 8 5 40 40 827
2011 Non-shift worker 11 21 23 13 17 7 7 38 35 418

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 21 14 8 5 4 9 70 15 556
2019 Non-shift worker 40 20 15 5 6 1 14 70 12 337

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 6 3 4 9 5 23 77 19 556
2019 Non-shift worker 47 6 5 3 4 4 30 81 11 338

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 12 13 11 9 8 11 59 25 557
2019 Non-shift worker 34 18 16 6 6 5 14 65 15 339

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 13 12 11 10 13 11 58 27 558
2019 Non-shift worker 31 17 13 8 7 9 15 63 19 338

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 12 13 14 15 9 10 49 36 557
2019 Non-shift worker 26 18 14 12 13 6 11 53 30 338

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 13 7 3 4 8 10 84 8 556
2019 Non-shift worker 56 14 7 1 3 4 14 87 4 336

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 10 6 4 4 7 9 84 9 557
2019 Non-shift worker 69 5 4 3 3 4 13 89 6 338

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 7 5 3 4 5 14 84 10 557
2019 Non-shift worker 64 7 5 1 2 2 19 90 4 339

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 22 20 20 18 9 1 35 43 558
2019 Non-shift worker 9 22 22 18 17 9 4 35 39 339
2018 Shift worker 6 15 26 25 18 9 1 23 48 621
2018 Non-shift worker 9 21 22 19 19 7 2 33 42 370
2017 Shift worker 5 20 23 19 23 8 1 28 47 739
2017 Non-shift worker 11 27 21 17 13 8 3 43 34 506

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 32 16 11 8 3 1 64 20 558
2019 Non-shift worker 27 32 16 10 6 7 2 65 18 340
2018 Shift worker 29 33 16 10 9 3 0 64 19 622
2018 Non-shift worker 29 34 17 10 3 6 0 67 14 370
2017 Shift worker 35 33 15 8 6 2 0 70 15 735
2017 Non-shift worker 36 37 12 6 3 5 1 78 10 506
2014 Shift worker 35 34 16 8 3 4 1 73 11 619
2014 Non-shift worker 32 37 14 5 2 8 1 76 9 428
2011 Shift worker 38 31 13 10 5 4 0 71 15 828
2011 Non-shift worker 32 34 16 6 3 7 1 72 10 419

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 30 10 7 6 6 1 75 14 557
2019 Non-shift worker 32 26 16 5 3 13 5 70 10 338
2018 Shift worker 33 29 17 9 7 5 0 65 17 621
2018 Non-shift worker 32 30 18 4 3 10 3 72 8 369
2017 Shift worker 37 28 17 6 6 4 1 69 14 738
2017 Non-shift worker 35 29 14 3 4 11 5 76 8 506
2014 Shift worker 39 30 14 6 4 5 1 74 11 619
2014 Non-shift worker 36 25 16 2 3 13 4 74 7 428

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 28 10 9 6 1 0 74 15 559
2019 Non-shift worker 46 30 11 8 4 0 1 76 12 338
2018 Shift worker 37 37 10 10 7 0 0 74 17 622
2018 Non-shift worker 38 32 16 8 5 1 0 71 13 370
2017 Shift worker 40 35 10 9 6 0 0 75 14 737
2017 Non-shift worker 47 33 9 7 4 0 1 81 10 506
2014 Shift worker 42 36 12 5 4 0 0 79 9 619
2014 Non-shift worker 48 36 8 5 3 1 1 84 8 426
2011 Shift worker 48 30 10 7 4 0 0 78 11 828
2011 Non-shift worker 45 39 9 4 3 1 0 84 7 420

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 26 17 15 12 1 0 56 27 557
2019 Non-shift worker 33 29 20 11 6 0 1 63 17 338
2018 Shift worker 26 26 22 12 13 1 0 52 25 622
2018 Non-shift worker 27 31 18 12 11 1 1 59 23 370
2017 Shift worker 25 31 20 11 12 0 0 56 23 738
2017 Non-shift worker 34 32 16 9 8 0 1 67 17 506
2014 Shift worker 26 32 19 12 9 2 0 59 22 620
2014 Non-shift worker 34 32 19 9 5 1 1 67 14 428
2011 Shift worker 31 32 17 12 7 1 0 63 19 826
2011 Non-shift worker 32 37 17 8 4 1 1 71 12 420

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 30 17 13 10 0 0 59 24 558
2019 Non-shift worker 32 34 17 10 6 0 1 67 16 338
2018 Shift worker 23 31 22 13 11 1 0 55 23 622
2018 Non-shift worker 28 32 18 13 8 1 0 61 21 370
2017 Shift worker 25 35 17 12 10 0 0 60 23 737
2017 Non-shift worker 36 35 14 10 5 0 1 71 15 506
2014 Shift worker 26 35 20 11 7 1 0 61 18 619
2014 Non-shift worker 37 33 17 9 4 1 1 70 13 427
2011 Shift worker 30 35 18 11 6 0 0 66 17 826
2011 Non-shift worker 35 41 13 8 3 1 0 76 11 419

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 16 16 12 22 9 1 45 38 558
2019 Non-shift worker 27 20 19 12 8 11 4 55 23 339
2018 Shift worker 16 15 19 19 21 8 2 35 44 621
2018 Non-shift worker 21 21 21 14 14 6 3 46 31 369
2017 Shift worker 18 14 22 18 19 8 1 35 41 737
2017 Non-shift worker 26 21 22 9 13 6 3 51 25 505
2014 Shift worker 16 19 22 14 18 8 2 40 36 620
2014 Non-shift worker 26 21 19 11 11 9 3 54 25 425
2011 Shift worker 20 18 19 13 18 10 2 44 35 826
2011 Non-shift worker 27 28 16 10 6 10 3 63 18 420
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 26 44 30 552
2019 Non-shift worker 19 51 30 337
2018 Shift worker 26 41 33 606
2018 Non-shift worker 22 49 28 360
2017 Shift worker 19 42 40 736
2017 Non-shift worker 20 54 26 502
2014 Shift worker 28 40 32 606
2014 Non-shift worker 18 55 27 426
2011 Shift worker 28 40 32 829
2011 Non-shift worker 14 61 25 418

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 13 11 39 17 3 15 139
2019 Non-shift worker 44 11 21 6 5 13 63
2018 Shift worker 17 10 38 16 6 13 159
2018 Non-shift worker 38 8 21 16 8 10 83
2017 Shift worker 13 2 39 18 10 17 135
2017 Non-shift worker 42 11 17 14 5 11 95
2014 Shift worker 14 8 21 33 9999 24 155
2014 Non-shift worker 46 12 15 20 9999 8 76
2011 Shift worker 14 10 22 28 9999 26 230
2011 Non-shift worker 58 7 10 14 9999 12 59
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 48 11 10 7 1 0 71 17 556
2019 Non-shift worker 22 47 12 14 5 0 1 69 19 338

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 28 14 7 3 12 0 72 12 554
2019 Non-shift worker 40 30 13 3 4 10 1 78 7 337
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 22 78 551
2019 Non-shift worker 17 83 338
2018 Shift worker 22 78 617
2018 Non-shift worker 19 81 370

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 44 56 122
2019 Non-shift worker 22 78 59
2018 Shift worker 42 58 114
2018 Non-shift worker 24 76 62

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 122
2019 Non-shift worker 56 44 59
2018 Shift worker 66 34 128
2018 Non-shift worker 67 33 67

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 122
2019 Non-shift worker 0 100 59
2018 Shift worker 0 100 110
2018 Non-shift worker 0 100 60

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 36 64 122
2019 Non-shift worker 46 54 59
2018 Shift worker 39 61 116
2018 Non-shift worker 52 48 65

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 40 60 123
2019 Non-shift worker 44 56 59
2018 Shift worker 44 56 120
2018 Non-shift worker 53 47 65

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 33 67 123
2019 Non-shift worker 43 57 59
2018 Shift worker 40 60 115
2018 Non-shift worker 36 64 63

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 33 67 123
2019 Non-shift worker 30 70 59
2018 Shift worker 29 71 114
2018 Non-shift worker 37 63 63

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 38 62 123
2019 Non-shift worker 37 63 59
2018 Shift worker 44 56 117
2018 Non-shift worker 34 66 64

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 22 78 123
2019 Non-shift worker 29 71 59
2018 Shift worker 23 77 116
2018 Non-shift worker 25 75 62

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 54 46 123
2019 Non-shift worker 65 35 59
2018 Shift worker 53 47 119
2018 Non-shift worker 57 43 67

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 32 68 123
2019 Non-shift worker 30 70 59
2018 Shift worker 28 72 113
2018 Non-shift worker 40 60 63

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 123
2019 Non-shift worker 13 87 59
2018 Shift worker 25 75 115
2018 Non-shift worker 17 83 63

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 123
2019 Non-shift worker 34 66 59
2018 Shift worker 24 76 114
2018 Non-shift worker 34 66 60

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 47 53 123
2019 Non-shift worker 45 55 59
2018 Shift worker 52 48 121
2018 Non-shift worker 43 57 63

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 35 65 123
2019 Non-shift worker 48 52 59
2018 Shift worker 32 68 116
2018 Non-shift worker 41 59 61

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 16 84 123
2019 Non-shift worker 23 77 59
2018 Shift worker 15 85 114
2018 Non-shift worker 12 88 60

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 53 47 123
2019 Non-shift worker 65 35 59
2018 Shift worker 51 49 122
2018 Non-shift worker 63 37 68

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 123
2019 Non-shift worker 21 79 59
2018 Shift worker 23 77 114
2018 Non-shift worker 20 80 64

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 25 75 123
2019 Non-shift worker 19 81 59
2018 Shift worker 23 77 115
2018 Non-shift worker 26 74 61

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 123
2019 Non-shift worker 20 80 59
2018 Shift worker 23 77 112
2018 Non-shift worker 19 81 59

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 123
2019 Non-shift worker 10 90 59
2018 Shift worker 7 93 109
2018 Non-shift worker 15 85 60

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 30 70 123
2019 Non-shift worker 24 76 59
2018 Shift worker 45 55 118
2018 Non-shift worker 35 65 61

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 19 81 544
2019 Non-shift worker 12 88 335

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 12 13 9 11 32 9 45 33 543
2019 Non-shift worker 14 8 16 6 7 36 13 44 24 333
2018 Shift worker 11 13 18 9 10 32 6 40 31 610
2018 Non-shift worker 11 12 21 6 8 35 7 40 24 361
2017 Shift worker 11 14 18 6 9 33 8 43 26 737
2017 Non-shift worker 15 15 14 6 6 35 9 53 22 504
2014 Shift worker 12 14 22 9 8 29 6 40 26 613
2014 Non-shift worker 14 17 16 6 6 34 8 53 20 429

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 24 15 6 8 16 2 64 18 543
2019 Non-shift worker 31 19 15 6 4 21 3 66 14 334
2018 Shift worker 21 29 20 7 9 13 2 58 19 608
2018 Non-shift worker 24 26 18 5 7 16 3 62 16 360
2017 Shift worker 24 27 16 8 7 14 2 62 19 737
2017 Non-shift worker 27 28 14 6 5 16 4 69 14 503
2014 Shift worker 24 30 20 6 5 13 1 63 14 618
2014 Non-shift worker 25 28 17 5 3 19 3 68 11 430
2011 Shift worker 37 30 16 5 3 8 1 74 9 824
2011 Non-shift worker 32 31 14 5 2 14 2 75 9 417
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 552
2019 Non-shift worker 5 95 340
2018 Shift worker 11 89 614
2018 Non-shift worker 8 92 369

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 29 71 68
2019 Non-shift worker 34 66 18
2018 Shift worker 27 73 55
2018 Non-shift worker 35 65 27

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 72 28 68
2019 Non-shift worker 75 25 18
2018 Shift worker 91 9 65
2018 Non-shift worker 77 23 28

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 68
2019 Non-shift worker 0 100 18
2018 Shift worker 0 100 51
2018 Non-shift worker 0 100 26

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 68
2019 Non-shift worker 0 100 18

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 35 65 68
2019 Non-shift worker 28 72 18
2018 Shift worker 24 76 53
2018 Non-shift worker 23 77 26

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 18 82 67
2019 Non-shift worker 49 51 18
2018 Shift worker 28 72 55
2018 Non-shift worker 19 81 26

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 67
2019 Non-shift worker 37 63 18
2018 Shift worker 27 73 55
2018 Non-shift worker 25 75 26

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 67
2019 Non-shift worker 31 69 18
2018 Shift worker 20 80 52
2018 Non-shift worker 27 73 26

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 67
2019 Non-shift worker 34 66 18

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 67
2019 Non-shift worker 0 100 18
2018 Shift worker 0 100 50
2018 Non-shift worker 0 100 26

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 67
2019 Non-shift worker 0 100 18

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 20 80 67
2019 Non-shift worker 40 60 18
2018 Shift worker 42 58 54
2018 Non-shift worker 29 71 28

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 33 67 68
2019 Non-shift worker 47 53 18
2018 Shift worker 44 56 59
2018 Non-shift worker 54 46 27

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 68
2019 Non-shift worker 0 100 18

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 50 50 68
2019 Non-shift worker 50 50 18
2018 Shift worker 49 51 56
2018 Non-shift worker 40 60 28

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 7 93 60
2019 Non-shift worker 0 100 17

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 60
2019 Non-shift worker 0 100 17
2018 Shift worker 0 100 42
2018 Non-shift worker 0 100 21

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 30 70 60
2019 Non-shift worker 33 67 17
2018 Shift worker 48 52 46
2018 Non-shift worker 39 61 21

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 54 46 60
2019 Non-shift worker 34 66 17
2018 Shift worker 71 29 51
2018 Non-shift worker 32 68 22

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 76 24 60
2019 Non-shift worker 69 31 17
2018 Shift worker 80 20 50
2018 Non-shift worker 75 25 23

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 555
2019 Non-shift worker 7 93 339

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 10 17 6 7 37 7 46 23 549
2019 Non-shift worker 14 10 16 4 3 42 12 51 13 334
2018 Shift worker 12 14 19 5 7 37 7 46 21 608
2018 Non-shift worker 12 13 19 3 5 42 6 48 15 361
2017 Shift worker 13 15 18 4 5 37 7 51 17 737
2017 Non-shift worker 14 16 17 1 3 40 8 57 9 498
2014 Shift worker 14 16 22 4 4 36 5 50 13 612
2014 Non-shift worker 15 16 16 2 2 41 7 60 8 427

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 21 16 5 6 20 1 66 14 549
2019 Non-shift worker 33 20 14 3 2 25 4 74 6 334
2018 Shift worker 24 27 17 5 7 18 1 64 15 607
2018 Non-shift worker 25 29 16 3 4 20 2 70 9 362
2017 Shift worker 27 30 16 5 5 16 2 69 12 737
2017 Non-shift worker 29 30 12 2 3 22 3 78 6 499
2014 Shift worker 28 31 16 5 3 16 2 71 10 614
2014 Non-shift worker 27 26 14 2 1 26 3 76 4 430
2011 Shift worker 41 29 12 3 2 11 0 80 6 828
2011 Non-shift worker 39 26 14 2 1 15 2 79 4 420
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 32 28 19 10 10 1 1 61 20 556
2019 Non-shift worker 35 33 17 8 6 0 1 68 14 340
2018 Shift worker 25 25 24 11 14 0 1 51 26 621
2018 Non-shift worker 30 21 20 15 11 0 2 53 27 368
2017 Shift worker 30 21 23 12 12 1 0 52 24 737
2017 Non-shift worker 31 26 19 11 11 0 1 58 22 506

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 24 16 5 3 1 2 76 8 558
2019 Non-shift worker 42 30 17 7 2 0 2 74 9 341
2018 Shift worker 43 27 18 6 3 1 4 72 9 620
2018 Non-shift worker 44 29 16 6 3 0 4 75 9 367
2017 Shift worker 50 25 15 4 2 0 4 78 7 737
2017 Non-shift worker 47 26 15 6 2 1 3 76 8 505

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 23 11 4 3 1 5 81 8 557
2019 Non-shift worker 48 27 15 5 1 1 2 77 7 341
2018 Shift worker 47 22 13 4 3 1 9 77 9 620
2018 Non-shift worker 45 27 14 7 2 1 5 77 9 367
2017 Shift worker 53 22 11 4 3 1 7 81 7 733
2017 Non-shift worker 51 25 13 4 2 1 4 79 7 506

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 18 10 5 3 3 4 80 9 558
2019 Non-shift worker 55 21 11 7 2 2 2 79 9 339
2018 Shift worker 50 21 11 5 3 4 7 80 8 619
2018 Non-shift worker 55 21 10 3 3 2 6 83 7 368
2017 Shift worker 59 20 7 4 2 3 5 86 6 737
2017 Non-shift worker 61 16 9 4 2 4 5 84 6 504

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 13 7 2 2 1 11 87 5 557
2019 Non-shift worker 59 18 9 3 1 1 9 85 5 340
2018 Shift worker 56 14 8 3 2 1 16 85 5 618
2018 Non-shift worker 58 18 7 3 2 0 12 86 6 369
2017 Shift worker 63 13 6 1 1 0 15 90 3 733
2017 Non-shift worker 61 14 7 3 1 1 13 88 5 504

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 25 18 12 11 0 1 59 23 557
2019 Non-shift worker 35 26 21 8 9 0 1 62 17 340
2018 Shift worker 25 28 20 12 14 0 1 54 26 621
2018 Non-shift worker 36 28 17 9 8 0 2 65 17 370
2017 Shift worker 25 29 20 14 11 0 1 54 25 737
2017 Non-shift worker 40 29 15 7 8 0 1 70 15 504

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 32 23 19 12 8 2 5 58 22 558
2019 Non-shift worker 36 26 19 8 7 0 3 64 16 341
2018 Shift worker 28 21 19 13 12 3 3 53 27 621
2018 Non-shift worker 32 24 21 8 9 1 5 59 19 369
2017 Shift worker 26 26 20 14 10 1 3 54 25 735
2017 Non-shift worker 37 25 19 9 6 1 3 65 15 506

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 25 16 8 6 2 5 68 15 555
2019 Non-shift worker 44 27 14 8 4 1 2 73 13 340
2018 Shift worker 34 24 15 11 7 2 7 64 19 619
2018 Non-shift worker 41 22 15 9 5 3 5 69 15 369
2017 Shift worker 41 22 18 8 7 1 4 66 15 736
2017 Non-shift worker 42 31 14 5 3 2 3 76 9 505

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 29 16 8 5 1 2 70 13 557
2019 Non-shift worker 53 26 10 4 5 1 1 80 9 341
2018 Shift worker 37 31 13 9 7 1 3 70 17 619
2018 Non-shift worker 49 30 13 4 3 0 3 80 6 369
2017 Shift worker 37 27 17 10 8 0 2 66 18 738
2017 Non-shift worker 51 28 11 5 3 1 1 80 8 505

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 23 12 11 13 1 1 63 25 556
2019 Non-shift worker 41 28 12 8 10 0 1 70 18 340

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 29 13 5 3 1 2 78 8 557
2019 Non-shift worker 47 29 15 4 3 0 2 77 7 341
2018 Shift worker 43 30 15 6 3 1 2 75 9 617
2018 Non-shift worker 53 27 10 4 2 0 4 84 6 370
2017 Shift worker 49 27 12 4 3 1 3 80 7 737
2017 Non-shift worker 55 27 9 5 1 1 3 84 7 504

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 23 14 8 4 1 3 73 12 558
2019 Non-shift worker 52 21 14 6 2 0 6 77 9 340
2018 Shift worker 49 20 16 7 5 0 3 72 12 619
2018 Non-shift worker 48 24 15 5 3 0 5 76 9 368
2017 Shift worker 46 23 16 7 5 0 4 71 12 738
2017 Non-shift worker 54 22 10 5 4 0 6 81 9 503

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 13 7 4 3 1 7 85 8 558
2019 Non-shift worker 69 10 5 3 1 1 12 90 4 341
2018 Shift worker 60 12 6 4 2 5 10 85 8 615
2018 Non-shift worker 63 10 6 0 1 5 15 91 2 365

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 12 6 3 5 1 4 84 9 558
2019 Non-shift worker 73 6 8 3 3 1 6 85 7 339
2018 Shift worker 62 14 9 5 5 2 3 80 11 621
2018 Non-shift worker 63 15 5 3 4 2 7 86 8 370
2017 Shift worker 69 14 7 4 3 0 3 86 7 735
2017 Non-shift worker 70 13 6 2 4 1 5 88 6 504

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 17 6 3 2 1 3 88 5 558
2019 Non-shift worker 77 11 3 1 1 1 6 94 2 341
2018 Shift worker 64 19 9 3 2 0 3 86 5 619
2018 Non-shift worker 68 15 5 3 2 1 7 90 5 370
2017 Shift worker 68 19 6 3 2 0 2 90 4 737
2017 Non-shift worker 73 17 3 1 1 0 5 95 2 506

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 20 11 5 7 1 1 76 13 556
2019 Non-shift worker 60 20 8 4 4 1 4 84 8 340
2018 Shift worker 46 24 13 7 8 0 2 72 15 621
2018 Non-shift worker 52 19 11 6 6 1 5 76 13 370
2017 Shift worker 54 19 13 6 7 0 2 74 12 735
2017 Non-shift worker 61 20 8 4 4 0 3 83 9 504

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 5 2 1 0 1 40 96 1 554
2019 Non-shift worker 53 4 2 0 0 0 41 97 0 338
2018 Shift worker 40 6 3 0 1 1 49 92 2 615
2018 Non-shift worker 41 4 1 0 1 0 52 96 1 369
2017 Shift worker 47 5 2 1 1 0 45 94 3 733
2017 Non-shift worker 46 6 1 1 0 0 45 96 2 501

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 16 11 5 5 1 8 77 11 557
2019 Non-shift worker 49 20 13 3 3 0 12 78 8 338
2018 Shift worker 46 17 13 7 4 1 12 73 13 622
2018 Non-shift worker 41 20 13 6 4 1 14 72 12 370
2017 Shift worker 53 17 9 6 3 1 11 79 10 737
2017 Non-shift worker 48 23 13 4 3 0 8 77 8 503

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 23 18 9 18 1 1 54 28 557
2019 Non-shift worker 39 19 17 11 11 0 3 61 22 341
2018 Shift worker 23 19 18 13 24 1 1 44 38 621
2018 Non-shift worker 27 19 14 15 22 0 2 47 38 370
2017 Shift worker 23 20 17 17 22 0 1 44 39 736
2017 Non-shift worker 32 19 17 11 18 1 2 53 30 506

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 25 14 5 3 1 2 77 8 558
2019 Non-shift worker 55 24 9 4 3 1 4 83 7 340
2018 Shift worker 44 27 14 6 5 1 3 74 11 620
2018 Non-shift worker 56 23 10 4 2 0 5 83 7 369
2017 Shift worker 45 29 13 6 4 0 3 77 10 738
2017 Non-shift worker 56 27 7 3 2 0 4 87 6 505

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 32 32 12 6 1 0 51 17 558
2019 Non-shift worker 13 40 35 9 3 0 0 53 12 341
2018 Shift worker 17 29 34 13 6 0 0 47 20 617
2018 Non-shift worker 18 31 33 11 6 0 0 50 17 367
2017 Shift worker 16 33 31 12 8 0 0 49 20 737
2017 Non-shift worker 18 37 33 8 4 0 0 55 12 504

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 20 32 21 13 0 0 34 34 558
2019 Non-shift worker 6 15 41 24 14 0 1 38 21 341
2018 Shift worker 12 18 37 20 12 0 0 32 30 618
2018 Non-shift worker 7 15 37 24 15 0 1 40 22 368
2017 Shift worker 11 17 34 25 12 0 0 37 28 736
2017 Non-shift worker 7 13 35 25 19 0 0 45 21 503

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 32 19 16 12 7 0 50 29 558
2019 Non-shift worker 24 33 21 8 7 6 1 60 17 341
2018 Shift worker 15 29 22 14 14 6 0 47 30 617
2018 Non-shift worker 18 31 21 12 8 7 2 54 23 366
2017 Shift worker 11 25 23 16 18 7 0 39 36 737
2017 Non-shift worker 19 34 21 10 8 6 1 58 19 506

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 23 21 17 15 7 1 42 35 556
2019 Non-shift worker 20 27 20 13 9 5 5 53 24 339
2018 Shift worker 15 23 20 18 19 4 1 40 39 615
2018 Non-shift worker 16 28 21 17 11 3 5 47 30 368
2017 Shift worker 11 27 19 19 20 4 1 40 41 738
2017 Non-shift worker 19 33 20 13 8 3 3 56 23 506
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 22 78 552
2019 Non-shift worker 14 86 338
2017 Shift worker 25 75 738
2017 Non-shift worker 13 87 502
2014 Shift worker 22 78 609
2014 Non-shift worker 9 91 426

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 80 20 120
2019 Non-shift worker 74 26 43
2017 Shift worker 76 24 187
2017 Non-shift worker 69 31 64
2014 Shift worker 86 14 137
2014 Non-shift worker 70 30 39

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 28 9 13 10 0 0 68 23 95
2019 Non-shift worker 49 27 7 9 7 0 0 76 16 30
2017 Shift worker 40 33 4 13 8 1 0 74 22 141
2017 Non-shift worker 54 25 2 7 10 2 0 81 17 44
2014 Shift worker 36 37 7 10 7 2 1 76 17 117
2014 Non-shift worker 54 27 3 12 3 0 0 82 15 26
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 24 9 2 2 16 3 54 46 555
2019 Non-shift worker 50 26 7 3 2 11 2 58 42 337
2018 Shift worker 54 20 5 2 2 14 3 65 35 611
2018 Non-shift worker 57 16 8 2 2 11 4 66 34 367
2017 Shift worker 43 20 10 4 3 18 2 54 46 736
2017 Non-shift worker 46 25 9 4 3 12 1 52 48 502

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 46 54 203
2019 Non-shift worker 54 46 118

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 73 27 193
2019 Non-shift worker 67 33 112
2018 Shift worker 71 29 170
2018 Non-shift worker 64 36 102

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 22 18 9 11 4 18 50 27 201
2019 Non-shift worker 19 20 20 12 6 4 19 51 23 120
2018 Shift worker 16 23 18 9 16 2 17 47 31 176
2018 Non-shift worker 13 27 12 11 16 2 18 50 35 104
2017 Shift worker 13 29 14 16 13 3 11 49 34 271
2017 Non-shift worker 18 31 15 12 11 1 12 57 27 207

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 17 15 8 13 8 29 44 32 200
2019 Non-shift worker 15 19 17 15 7 5 23 46 31 120
2018 Shift worker 11 17 15 10 13 6 28 44 34 176
2018 Non-shift worker 13 22 11 13 15 3 23 47 38 104
2017 Shift worker 10 19 15 15 14 7 21 40 39 271
2017 Non-shift worker 15 26 15 13 12 3 17 50 31 207

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 8 3 2 3 7 30 85 9 552
2019 Non-shift worker 54 6 4 1 2 5 28 89 5 331
2018 Shift worker 51 11 4 1 3 7 23 87 7 600
2018 Non-shift worker 54 5 3 1 3 5 28 88 7 355
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