2019 Public Service Employee Survey Results for Statistical Survey Operations by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 45 5 8 4 0 0 84 11 628
2019 Does not provide services to public 47 38 3 10 3 0 0 85 12 255
2017 Provides services to public 37 44 4 11 4 0 0 81 16 804
2017 Does not provide services to public 46 38 4 9 3 0 0 84 12 446
2014 Provides services to public 37 44 5 10 4 0 0 81 14 669
2014 Does not provide services to public 39 42 4 11 3 0 0 81 14 352
2011 Provides services to public 47 38 5 7 3 0 0 85 10 809
2011 Does not provide services to public 45 44 3 8 1 0 0 89 8 439

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 12 3 2 1 0 7 93 4 630
2019 Does not provide services to public 75 13 2 1 1 0 7 95 2 255
2017 Provides services to public 68 13 4 2 2 0 11 91 4 803
2017 Does not provide services to public 70 11 4 1 2 0 12 91 4 447
2014 Provides services to public 70 10 3 2 2 0 13 92 4 674
2014 Does not provide services to public 71 9 2 1 1 0 16 95 3 356
2011 Provides services to public 75 10 2 1 1 0 11 95 3 808
2011 Does not provide services to public 79 6 1 1 0 0 11 97 2 439

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 34 10 10 4 0 6 74 15 624
2019 Does not provide services to public 42 35 7 6 4 0 6 82 11 255
2017 Provides services to public 33 30 11 11 7 0 7 68 19 805
2017 Does not provide services to public 39 32 9 10 5 0 4 74 16 447
2014 Provides services to public 35 31 11 10 7 0 7 71 18 672
2014 Does not provide services to public 36 32 11 10 6 0 6 72 16 355
2011 Provides services to public 37 27 10 11 8 0 7 69 20 809
2011 Does not provide services to public 35 34 8 9 6 0 9 75 16 435

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 40 9 12 3 0 0 76 15 627
2019 Does not provide services to public 41 40 5 13 2 0 0 80 15 256
2018 Provides services to public 35 47 6 8 3 0 0 83 11 648
2018 Does not provide services to public 38 44 6 10 2 0 0 82 12 301
2017 Provides services to public 37 42 8 9 3 0 0 79 13 805
2017 Does not provide services to public 36 43 7 9 4 0 0 80 13 446
2014 Provides services to public 32 45 8 10 4 0 0 78 14 675
2014 Does not provide services to public 35 41 10 12 3 0 0 75 15 358
2011 Provides services to public 45 38 7 7 3 0 0 83 10 808
2011 Does not provide services to public 47 40 3 8 2 0 0 87 10 436

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 34 12 13 6 0 0 70 19 630
2019 Does not provide services to public 43 32 12 10 3 0 0 75 13 256
2017 Provides services to public 34 36 12 12 6 0 0 71 18 806
2017 Does not provide services to public 42 34 10 9 5 0 0 76 14 445
2014 Provides services to public 31 36 12 12 7 0 1 69 19 675
2014 Does not provide services to public 41 32 10 10 4 1 1 74 15 358

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 31 15 12 11 1 1 62 23 630
2019 Does not provide services to public 36 30 12 13 7 1 1 68 20 256
2018 Provides services to public 27 30 15 14 13 0 1 58 27 649
2018 Does not provide services to public 29 35 16 7 9 1 1 66 17 301
2017 Provides services to public 27 31 16 13 12 0 1 59 25 805
2017 Does not provide services to public 33 27 19 10 9 1 1 61 20 447
2014 Provides services to public 28 33 15 13 10 1 1 63 23 673
2014 Does not provide services to public 31 29 15 14 9 1 1 61 23 356
2011 Provides services to public 29 32 17 12 8 1 2 63 20 807
2011 Does not provide services to public 35 33 15 8 6 0 2 69 15 437

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 36 17 9 7 0 0 68 16 630
2019 Does not provide services to public 40 33 16 6 5 0 0 73 10 256
2018 Provides services to public 29 36 18 9 7 0 0 66 16 650
2018 Does not provide services to public 31 41 16 7 6 0 0 72 13 301
2017 Provides services to public 31 38 14 10 6 0 0 70 16 807
2017 Does not provide services to public 30 44 13 7 6 0 0 74 14 447
2014 Provides services to public 29 42 16 6 6 0 0 72 12 674
2014 Does not provide services to public 30 42 16 9 3 0 0 72 12 356
2011 Provides services to public 34 41 14 7 5 0 0 75 11 809
2011 Does not provide services to public 34 43 13 5 5 0 0 77 10 439

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 28 18 18 16 1 0 48 34 630
2019 Does not provide services to public 27 29 13 18 13 0 0 56 30 255
2018 Provides services to public 19 28 16 18 18 0 0 48 36 649
2018 Does not provide services to public 21 31 17 16 14 1 0 53 30 301
2017 Provides services to public 16 34 17 18 15 0 0 50 33 806
2017 Does not provide services to public 22 35 15 16 13 0 0 56 29 447
2014 Provides services to public 21 35 15 15 13 0 0 57 28 674
2014 Does not provide services to public 20 36 18 15 11 0 0 56 26 357
2011 Provides services to public 21 34 19 15 11 0 0 55 25 808
2011 Does not provide services to public 24 38 19 11 8 0 0 61 19 438

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 39 12 9 3 0 0 76 12 629
2019 Does not provide services to public 45 31 15 6 4 0 0 76 9 255
2018 Provides services to public 35 41 11 9 3 0 1 77 12 647
2018 Does not provide services to public 40 41 10 5 3 0 0 81 9 301
2017 Provides services to public 40 40 8 8 4 0 0 80 11 807
2017 Does not provide services to public 39 44 8 6 2 0 0 84 8 445

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 37 11 5 3 1 0 81 8 629
2019 Does not provide services to public 49 31 10 7 2 1 0 81 8 255
2018 Provides services to public 43 36 10 7 4 1 0 80 10 648
2018 Does not provide services to public 47 38 7 5 3 1 0 85 7 300
2017 Provides services to public 46 34 11 5 3 0 0 81 8 806
2017 Does not provide services to public 47 38 9 4 1 0 0 85 6 445
2014 Provides services to public 43 41 8 5 3 0 0 84 8 675
2014 Does not provide services to public 44 41 8 5 2 1 0 85 7 356
2011 Provides services to public 45 39 9 4 2 0 0 84 6 807
2011 Does not provide services to public 49 37 8 4 1 1 0 87 5 438

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 32 17 15 12 1 0 55 28 630
2019 Does not provide services to public 23 33 23 10 10 0 0 57 20 256
2018 Provides services to public 17 32 19 14 18 0 0 49 32 649
2018 Does not provide services to public 21 32 19 15 13 0 0 53 27 301
2017 Provides services to public 17 34 20 15 13 0 0 51 29 807
2017 Does not provide services to public 22 33 18 14 12 0 0 56 27 447

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 29 14 4 3 0 0 79 7 628
2019 Does not provide services to public 57 27 11 2 2 0 0 85 4 256
2018 Provides services to public 44 33 14 5 3 0 0 78 8 650
2018 Does not provide services to public 49 32 12 3 3 0 0 82 7 301
2017 Provides services to public 50 31 12 4 3 0 0 81 7 804
2017 Does not provide services to public 52 31 10 4 2 0 0 83 6 447
2014 Provides services to public 61 26 8 2 2 0 0 88 5 676
2014 Does not provide services to public 60 26 12 1 0 0 0 86 2 357
2011 Provides services to public 56 30 9 3 2 0 0 86 5 808
2011 Does not provide services to public 56 32 7 2 2 0 0 89 4 439

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 24 17 24 21 1 0 38 45 627
2019 Does not provide services to public 14 30 20 17 16 1 1 46 34 256
2018 Provides services to public 8 23 21 21 26 1 1 31 48 649
2018 Does not provide services to public 12 27 23 17 19 2 1 40 37 301
2017 Provides services to public 12 27 17 20 22 1 2 40 42 803
2017 Does not provide services to public 13 28 23 17 19 1 0 41 36 447
2014 Provides services to public 10 31 19 20 17 1 1 43 38 675
2014 Does not provide services to public 14 32 18 19 16 0 1 46 36 357
2011 Provides services to public 12 25 23 21 16 2 1 38 38 808
2011 Does not provide services to public 15 34 21 16 11 2 1 50 28 438

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 21 21 20 22 1 1 37 42 629
2019 Does not provide services to public 16 25 20 18 17 1 3 43 36 256
2018 Provides services to public 9 23 21 21 24 0 2 33 46 650
2018 Does not provide services to public 17 24 20 20 18 0 1 42 38 301
2017 Provides services to public 15 25 17 20 20 1 2 41 42 802
2017 Does not provide services to public 17 26 22 18 15 0 1 43 34 446
2014 Provides services to public 16 25 24 17 16 1 1 42 33 675
2014 Does not provide services to public 16 27 21 19 14 0 2 44 34 357

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 34 23 11 8 1 0 58 19 630
2019 Does not provide services to public 23 39 17 13 6 2 1 63 19 256
2018 Provides services to public 19 35 21 16 8 0 0 54 25 649
2018 Does not provide services to public 25 35 19 13 6 1 1 60 20 301
2017 Provides services to public 20 39 20 11 9 0 1 60 20 799
2017 Does not provide services to public 25 38 16 12 8 1 0 63 20 445
2014 Provides services to public 24 37 18 13 7 2 1 62 20 673
2014 Does not provide services to public 26 37 18 13 5 1 1 64 18 357
2011 Provides services to public 35 40 13 7 4 1 1 76 11 810
2011 Does not provide services to public 34 41 14 5 3 2 2 78 8 436

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 36 16 8 5 0 0 72 12 628
2019 Does not provide services to public 45 35 12 4 4 0 0 80 8 256
2018 Provides services to public 33 36 16 8 6 0 0 69 15 650
2018 Does not provide services to public 36 42 13 3 6 0 0 78 9 300
2017 Provides services to public 37 36 15 6 6 0 0 73 12 803
2017 Does not provide services to public 39 37 14 5 5 0 0 76 10 446
2014 Provides services to public 39 38 14 6 4 0 0 77 9 673
2014 Does not provide services to public 43 35 10 7 4 0 0 78 12 356
2011 Provides services to public 40 37 12 6 4 0 0 78 10 808
2011 Does not provide services to public 41 40 11 6 2 0 0 81 8 437

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 27 11 2 1 1 9 84 3 628
2019 Does not provide services to public 60 21 8 3 0 0 8 88 3 255
2018 Provides services to public 57 24 9 1 1 1 7 88 2 650
2018 Does not provide services to public 59 22 8 3 1 1 7 88 4 301
2017 Provides services to public 54 26 7 2 1 1 9 90 3 804
2017 Does not provide services to public 62 20 7 2 0 2 8 91 2 447
2014 Provides services to public 52 28 8 1 1 0 8 88 2 673
2014 Does not provide services to public 56 27 7 1 1 0 8 90 3 357
2011 Provides services to public 51 28 9 3 2 0 8 85 5 806
2011 Does not provide services to public 49 25 12 3 1 1 10 83 4 438

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 11 33 27 18 2 2 47 19 627
2019 Does not provide services to public 3 11 29 28 23 1 5 54 15 256
2018 Provides services to public 9 17 24 24 19 2 6 46 28 644
2018 Does not provide services to public 5 13 25 26 22 4 6 53 20 301
2017 Provides services to public 5 11 28 26 23 2 5 52 18 803
2017 Does not provide services to public 4 10 31 22 24 3 6 51 16 446
2014 Provides services to public 7 12 30 26 19 2 4 48 20 672
2014 Does not provide services to public 3 16 26 26 24 1 5 53 20 358
2011 Provides services to public 4 12 29 25 25 2 4 52 17 808
2011 Does not provide services to public 3 9 30 27 23 2 6 55 13 435

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 14 26 24 24 4 2 51 21 624
2019 Does not provide services to public 5 13 26 23 28 1 4 54 19 256
2018 Provides services to public 11 20 21 19 22 2 5 44 33 648
2018 Does not provide services to public 10 16 22 18 28 3 5 49 27 300
2017 Provides services to public 8 14 23 21 25 4 5 50 25 800
2017 Does not provide services to public 7 12 24 19 27 6 5 52 22 445
2014 Provides services to public 10 14 24 22 23 2 5 49 26 674
2014 Does not provide services to public 7 16 23 21 28 2 4 51 24 354
2011 Provides services to public 5 14 24 20 29 4 4 53 21 806
2011 Does not provide services to public 6 11 23 25 27 3 6 56 19 436

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 13 21 23 20 8 8 51 24 626
2019 Does not provide services to public 4 11 21 24 24 8 9 57 18 255
2018 Provides services to public 12 15 21 20 18 4 10 44 31 644
2018 Does not provide services to public 6 14 23 18 22 6 11 48 24 299
2017 Provides services to public 7 13 23 19 22 5 12 49 24 801
2017 Does not provide services to public 5 11 20 20 22 7 14 53 21 445
2014 Provides services to public 8 14 21 20 21 5 10 49 26 673
2014 Does not provide services to public 6 12 22 22 24 6 9 53 21 357
2011 Provides services to public 7 13 19 18 25 7 11 53 24 805
2011 Does not provide services to public 4 8 22 21 23 9 13 56 16 437

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 7 19 34 28 3 6 68 11 628
2019 Does not provide services to public 3 5 12 31 36 3 11 77 9 256
2018 Provides services to public 5 8 21 28 28 1 9 62 14 647
2018 Does not provide services to public 2 8 20 23 37 2 7 66 11 300
2017 Provides services to public 3 7 19 31 32 2 8 69 10 798
2017 Does not provide services to public 3 4 16 29 33 4 11 73 8 444
2014 Provides services to public 3 7 22 33 26 2 7 65 11 675
2014 Does not provide services to public 3 6 18 35 29 1 7 70 10 357
2011 Provides services to public 3 7 19 27 35 2 6 67 12 807
2011 Does not provide services to public 3 5 21 29 29 3 11 67 9 437

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 11 20 25 27 3 7 58 20 624
2019 Does not provide services to public 1 6 21 25 34 3 9 68 8 256
2018 Provides services to public 8 14 22 22 25 2 7 52 25 645
2018 Does not provide services to public 5 12 22 21 32 2 7 58 18 300
2017 Provides services to public 6 11 20 22 30 3 9 59 18 802
2017 Does not provide services to public 3 7 19 25 32 3 11 66 12 445
2014 Provides services to public 5 12 23 25 26 1 7 56 19 673
2014 Does not provide services to public 6 8 23 24 29 1 10 59 15 356
2011 Provides services to public 3 8 21 22 33 3 9 63 13 808
2011 Does not provide services to public 3 6 18 26 31 3 14 68 10 437

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 14 21 19 19 8 5 43 32 625
2019 Does not provide services to public 6 13 23 18 25 8 7 50 23 255
2018 Provides services to public 14 17 23 17 16 5 7 38 36 648
2018 Does not provide services to public 14 15 17 16 24 6 7 46 34 300
2017 Provides services to public 10 12 23 18 23 6 8 48 26 802
2017 Does not provide services to public 8 11 18 21 27 7 7 57 22 445
2014 Provides services to public 11 13 20 18 24 7 8 49 28 673
2014 Does not provide services to public 6 18 17 17 25 8 9 51 29 358
2011 Provides services to public 8 12 22 17 25 10 6 49 24 807
2011 Does not provide services to public 9 10 20 20 24 7 11 53 23 435

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 16 29 19 19 6 5 42 26 627
2019 Does not provide services to public 5 11 23 23 27 5 5 56 18 255
2018 Provides services to public 12 20 24 18 16 3 7 38 36 649
2018 Does not provide services to public 10 17 22 21 21 3 6 46 30 300
2017 Provides services to public 10 13 26 18 23 3 7 46 26 803
2017 Does not provide services to public 6 13 23 20 25 5 8 52 22 446
2014 Provides services to public 9 12 29 19 20 4 7 44 24 674
2014 Does not provide services to public 6 14 27 17 22 5 8 46 23 357

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 14 33 24 17 2 1 42 24 627
2019 Does not provide services to public 5 14 27 27 22 2 4 52 19 255
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 10 4 4 2 1 6 90 6 630
2019 Does not provide services to public 71 11 5 2 3 1 7 90 5 256
2017 Provides services to public 73 10 6 1 3 0 6 88 5 808
2017 Does not provide services to public 72 10 6 3 2 0 7 88 5 448
2014 Provides services to public 74 11 4 4 2 0 5 90 6 685
2014 Does not provide services to public 76 10 4 1 2 0 5 92 4 359
2011 Provides services to public 78 9 3 3 2 1 4 92 5 809
2011 Does not provide services to public 77 11 3 2 2 1 5 93 4 434

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 23 17 10 10 12 7 55 24 628
2019 Does not provide services to public 26 22 20 8 5 13 5 59 16 254
2018 Provides services to public 13 22 20 16 11 10 7 42 33 647
2018 Does not provide services to public 11 22 26 13 10 9 9 40 28 302
2017 Provides services to public 18 25 18 11 12 8 8 50 28 806
2017 Does not provide services to public 22 20 20 13 8 10 7 50 25 446
2014 Provides services to public 22 28 17 11 7 7 7 59 22 684
2014 Does not provide services to public 20 25 19 12 6 8 10 54 22 360

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 29 9 11 11 4 3 67 24 628
2019 Does not provide services to public 45 25 10 8 6 3 2 74 15 255
2018 Provides services to public 29 26 14 13 14 3 1 57 28 648
2018 Does not provide services to public 33 26 10 11 14 4 2 63 26 304
2017 Provides services to public 34 25 13 13 10 3 2 63 24 806
2017 Does not provide services to public 34 29 11 12 10 3 1 66 22 448
2014 Provides services to public 36 27 13 11 8 3 1 66 20 682
2014 Does not provide services to public 34 27 15 10 7 4 3 66 18 357

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 35 10 8 5 1 2 77 13 629
2019 Does not provide services to public 45 40 7 6 1 0 1 85 8 256
2018 Provides services to public 33 40 11 9 4 2 1 75 13 651
2018 Does not provide services to public 34 38 10 10 4 1 2 76 14 304
2017 Provides services to public 37 37 10 8 5 2 1 76 14 806
2017 Does not provide services to public 39 40 10 7 2 1 1 81 9 448
2014 Provides services to public 39 36 13 9 2 1 1 76 11 682
2014 Does not provide services to public 36 40 10 7 3 2 2 79 10 358

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 31 20 8 7 4 4 62 16 630
2019 Does not provide services to public 30 33 21 6 2 4 5 69 8 255
2018 Provides services to public 18 34 24 8 6 6 4 57 15 651
2018 Does not provide services to public 18 31 24 9 6 7 4 55 17 304
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 17 17 9 13 4 25 45 31 629
2019 Does not provide services to public 15 20 18 6 10 2 29 51 23 257

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 30 13 14 8 0 0 65 22 632
2019 Does not provide services to public 39 33 12 12 4 0 0 72 16 259
2018 Provides services to public 36 36 10 9 8 0 0 73 17 652
2018 Does not provide services to public 40 36 10 8 6 0 0 76 14 304
2017 Provides services to public 38 33 10 11 7 0 0 71 18 807
2017 Does not provide services to public 43 32 12 8 5 0 0 75 13 448
2014 Provides services to public 44 34 9 8 5 0 0 78 13 680
2014 Does not provide services to public 44 35 9 7 5 0 0 79 12 358
2011 Provides services to public 37 37 9 10 7 0 0 74 16 810
2011 Does not provide services to public 43 33 12 7 5 0 0 76 12 437

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 27 17 11 5 3 2 65 17 629
2019 Does not provide services to public 40 30 14 7 3 5 2 74 11 259
2018 Provides services to public 37 27 13 9 8 3 2 68 18 652
2018 Does not provide services to public 37 34 11 8 4 3 2 75 13 303
2017 Provides services to public 39 30 13 8 5 3 1 72 14 807
2017 Does not provide services to public 39 28 16 7 4 4 2 71 11 448
2014 Provides services to public 40 30 16 8 5 1 0 71 13 680
2014 Does not provide services to public 41 32 11 6 5 3 2 77 11 359
2011 Provides services to public 39 31 12 7 6 4 1 73 13 809
2011 Does not provide services to public 42 33 11 6 4 4 0 78 10 437

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 31 12 12 7 1 1 68 19 631
2019 Does not provide services to public 36 35 11 12 5 1 0 72 17 259
2018 Provides services to public 35 34 12 11 6 1 1 70 18 651
2018 Does not provide services to public 37 37 10 8 6 1 0 75 15 304
2017 Provides services to public 36 35 11 11 5 1 1 73 17 807
2017 Does not provide services to public 39 34 13 9 5 1 0 73 14 447
2014 Provides services to public 39 38 10 9 4 0 0 77 13 682
2014 Does not provide services to public 41 36 9 8 3 1 1 79 12 361
2011 Provides services to public 39 33 11 10 6 1 0 73 16 809
2011 Does not provide services to public 38 38 8 11 3 1 0 77 15 436

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 81 10 3 1 1 0 4 94 3 632
2019 Does not provide services to public 79 11 3 1 1 1 4 95 2 259
2017 Provides services to public 81 10 3 1 2 0 3 94 3 806
2017 Does not provide services to public 82 10 2 1 1 0 4 96 2 447
2014 Provides services to public 80 10 3 2 1 0 4 94 3 683
2014 Does not provide services to public 84 9 2 2 2 0 1 94 4 359
2011 Provides services to public 85 7 2 1 2 0 3 96 3 810
2011 Does not provide services to public 85 8 3 1 1 0 2 95 2 436

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 18 9 7 15 3 15 63 26 632
2019 Does not provide services to public 32 20 10 5 11 6 15 67 21 258
2017 Provides services to public 36 20 9 5 13 3 14 68 22 806
2017 Does not provide services to public 32 22 11 7 9 4 14 66 20 446
2014 Provides services to public 41 22 10 5 7 3 11 74 14 681
2014 Does not provide services to public 41 22 9 4 8 3 13 76 14 361
2011 Provides services to public 34 25 12 8 9 3 9 67 20 806
2011 Does not provide services to public 32 29 13 7 7 3 10 69 16 438

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 26 15 10 8 3 1 67 18 633
2019 Does not provide services to public 36 32 18 5 5 3 1 71 10 259
2018 Provides services to public 38 28 16 7 8 2 0 68 15 651
2018 Does not provide services to public 38 29 14 8 7 4 1 70 15 303
2017 Provides services to public 38 28 16 7 8 3 1 68 15 803
2017 Does not provide services to public 37 28 18 8 5 3 1 68 14 448

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 27 16 11 6 0 0 66 18 632
2019 Does not provide services to public 40 34 12 8 5 0 0 75 13 259
2018 Provides services to public 37 30 15 9 8 0 0 68 18 652
2018 Does not provide services to public 39 33 11 12 5 0 0 72 17 303
2017 Provides services to public 37 32 14 9 7 0 0 69 16 807
2017 Does not provide services to public 38 32 16 7 5 0 0 71 13 448
2014 Provides services to public 43 31 12 8 6 0 0 74 14 682
2014 Does not provide services to public 47 29 12 6 5 0 0 76 11 359

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 32 18 27 13 3 0 40 41 43
2019 Does not provide services to public 14 30 5 36 12 0 3 46 49 21
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 24 17 10 9 11 1 59 22 626
2019 Does not provide services to public 25 31 16 13 3 11 1 64 18 259
2018 Provides services to public 22 27 17 13 11 10 1 55 26 644
2018 Does not provide services to public 21 28 20 8 10 11 1 57 20 299
2017 Provides services to public 26 30 14 10 9 10 1 63 21 802
2017 Does not provide services to public 29 28 16 9 9 8 1 63 20 446
2014 Provides services to public 28 29 16 9 6 10 1 65 17 668
2014 Does not provide services to public 29 27 15 9 8 11 0 63 19 356
2011 Provides services to public 24 26 15 10 10 13 1 59 24 806
2011 Does not provide services to public 27 32 16 8 4 12 2 69 13 434

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 29 18 13 11 3 0 56 25 627
2019 Does not provide services to public 29 32 19 11 6 3 0 63 18 259
2018 Provides services to public 21 29 19 17 13 2 0 51 30 646
2018 Does not provide services to public 22 29 23 14 11 1 0 52 25 300
2017 Provides services to public 24 32 16 14 11 3 1 58 26 801
2017 Does not provide services to public 28 29 16 14 10 2 0 58 25 445
2014 Provides services to public 27 31 18 12 8 3 1 60 21 670
2014 Does not provide services to public 25 32 16 13 9 4 1 60 23 357
2011 Provides services to public 27 31 18 11 10 3 0 60 22 805
2011 Does not provide services to public 29 36 17 11 4 4 0 67 15 437

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 28 18 18 12 7 0 48 32 627
2019 Does not provide services to public 21 27 22 14 8 8 1 52 24 259
2018 Provides services to public 16 23 20 19 15 7 0 42 36 646
2018 Does not provide services to public 16 28 21 18 9 9 0 48 29 301
2017 Provides services to public 17 30 18 15 11 9 0 51 29 803
2017 Does not provide services to public 18 33 19 13 8 7 1 55 23 447
2014 Provides services to public 15 35 19 15 8 8 0 54 25 678
2014 Does not provide services to public 16 29 26 13 6 10 0 50 21 357
2011 Provides services to public 19 26 19 16 10 9 0 50 28 806
2011 Does not provide services to public 20 31 20 11 7 11 0 58 20 437

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 28 18 18 16 5 0 46 35 627
2019 Does not provide services to public 19 26 16 20 12 6 1 48 35 259
2018 Provides services to public 15 24 17 22 18 3 0 40 42 645
2018 Does not provide services to public 16 26 19 16 16 6 0 45 35 300
2017 Provides services to public 16 30 16 16 17 5 0 49 34 805
2017 Does not provide services to public 18 27 16 19 13 5 0 48 34 446
2014 Provides services to public 17 31 16 19 11 6 0 51 31 677
2014 Does not provide services to public 15 31 20 17 11 5 0 49 30 358
2011 Provides services to public 18 31 15 20 12 5 0 51 33 805
2011 Does not provide services to public 18 39 14 17 7 5 0 60 25 438

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 15 7 4 6 25 5 75 15 626
2019 Does not provide services to public 36 12 8 6 5 26 7 71 16 258
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 35 21 13 6 1 0 60 19 633
2019 Does not provide services to public 27 37 17 10 6 3 0 66 17 259
2018 Provides services to public 22 37 19 12 8 1 0 60 20 651
2018 Does not provide services to public 21 37 20 13 8 1 1 59 21 302
2017 Provides services to public 24 40 17 12 6 1 1 65 17 803
2017 Does not provide services to public 25 36 16 15 5 2 1 63 21 448
2014 Provides services to public 29 40 15 9 7 1 0 69 16 687
2014 Does not provide services to public 23 44 16 9 5 2 1 69 14 359
2011 Provides services to public 31 37 16 9 6 1 0 68 15 809
2011 Does not provide services to public 33 35 17 9 3 2 1 70 12 437

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 28 22 20 11 7 0 43 33 629
2019 Does not provide services to public 20 27 24 14 8 6 0 50 24 259

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 30 14 10 9 6 2 63 21 632
2019 Does not provide services to public 31 35 15 7 5 6 2 71 13 259
2018 Provides services to public 24 33 15 12 9 5 2 61 23 651
2018 Does not provide services to public 26 35 13 10 10 3 3 65 21 303
2017 Provides services to public 29 33 13 12 7 4 2 66 20 806
2017 Does not provide services to public 29 33 13 9 7 5 3 68 17 448
2014 Provides services to public 33 32 13 9 7 5 2 69 17 686
2014 Does not provide services to public 31 32 14 9 6 5 2 68 16 357
2011 Provides services to public 30 34 10 9 10 6 2 68 21 805
2011 Does not provide services to public 34 35 10 7 4 7 2 76 13 438

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 30 23 11 7 3 1 57 19 633
2019 Does not provide services to public 30 29 23 6 5 5 1 64 12 259
2018 Provides services to public 23 32 23 9 9 3 1 57 19 652
2018 Does not provide services to public 26 30 21 10 9 2 1 58 20 303

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 20 16 17 17 13 1 42 40 631
2019 Does not provide services to public 20 21 15 11 17 14 2 49 33 259
2018 Provides services to public 16 18 17 16 21 12 1 39 42 652
2018 Does not provide services to public 15 25 17 15 15 10 2 46 35 302
2017 Provides services to public 15 21 15 16 20 12 2 41 42 807
2017 Does not provide services to public 17 20 17 14 17 13 2 44 36 448
2014 Provides services to public 17 22 18 16 17 9 1 43 37 687
2014 Does not provide services to public 19 20 18 16 15 11 2 45 35 360
2011 Provides services to public 20 20 17 14 15 14 1 47 34 805
2011 Does not provide services to public 16 26 17 14 11 15 1 51 29 435

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 16 23 15 20 13 3 30 42 633
2019 Does not provide services to public 15 17 25 13 15 11 4 38 33 259
2018 Provides services to public 10 17 23 17 24 8 2 29 46 650
2018 Does not provide services to public 10 18 24 14 18 11 3 34 38 303
2017 Provides services to public 10 19 21 16 20 10 4 34 41 807
2017 Does not provide services to public 12 17 26 12 17 13 4 35 34 448
2014 Provides services to public 10 18 26 15 16 10 4 33 37 681
2014 Does not provide services to public 12 18 23 17 15 12 4 35 39 359
2011 Provides services to public 13 18 23 15 17 11 3 37 37 810
2011 Does not provide services to public 11 21 29 12 10 11 5 39 27 434

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 17 17 14 27 9 5 33 48 633
2019 Does not provide services to public 14 20 22 11 17 7 8 40 34 259
2018 Provides services to public 8 17 17 18 29 6 4 28 53 656
2018 Does not provide services to public 10 22 16 15 21 6 8 38 43 303
2017 Provides services to public 9 18 17 16 27 7 6 31 50 808
2017 Does not provide services to public 9 18 22 17 19 9 6 32 42 447
2014 Provides services to public 10 18 21 19 21 5 5 31 46 687
2014 Does not provide services to public 12 14 22 15 22 9 6 31 44 358
2011 Provides services to public 12 21 18 15 21 7 6 37 42 807
2011 Does not provide services to public 11 25 21 13 16 9 6 42 33 436

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 21 15 7 6 2 10 67 15 630
2019 Does not provide services to public 46 19 10 4 2 3 15 80 8 258

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 7 3 4 8 5 24 78 17 631
2019 Does not provide services to public 49 4 5 3 5 5 30 80 13 258

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 14 16 9 10 8 11 57 23 634
2019 Does not provide services to public 39 16 12 8 5 7 14 69 16 258

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 13 14 10 10 11 11 56 26 634
2019 Does not provide services to public 34 18 9 8 5 11 15 70 18 258

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 13 14 14 17 8 9 47 37 634
2019 Does not provide services to public 31 17 12 13 8 5 15 60 25 257

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 14 7 3 4 6 11 84 8 631
2019 Does not provide services to public 57 11 7 2 2 7 15 87 5 257

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 8 5 3 5 6 9 84 10 635
2019 Does not provide services to public 64 9 5 3 1 7 13 90 4 258

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 7 5 4 4 4 14 85 9 634
2019 Does not provide services to public 62 8 4 0 3 3 20 91 4 258

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 20 20 21 19 9 2 31 46 635
2019 Does not provide services to public 11 26 23 14 14 9 3 42 32 258
2018 Provides services to public 6 17 24 22 22 8 2 25 48 656
2018 Does not provide services to public 9 20 25 23 12 9 2 32 39 303
2017 Provides services to public 8 24 21 18 21 6 2 34 43 808
2017 Does not provide services to public 8 21 25 19 15 11 2 33 38 448

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 31 17 11 8 5 1 61 21 636
2019 Does not provide services to public 33 34 13 11 5 3 1 70 16 258
2018 Provides services to public 26 34 18 11 7 4 0 62 18 656
2018 Does not provide services to public 35 32 14 8 6 4 0 70 15 303
2017 Provides services to public 33 33 15 9 5 4 1 69 15 805
2017 Does not provide services to public 39 38 11 4 5 2 0 79 10 447
2014 Provides services to public 33 38 14 7 2 5 1 76 10 687
2014 Does not provide services to public 35 31 17 6 3 7 1 71 10 357
2011 Provides services to public 35 30 14 10 5 4 0 69 16 807
2011 Does not provide services to public 37 34 12 7 3 6 1 76 11 438

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 28 14 6 6 9 2 70 14 634
2019 Does not provide services to public 39 31 10 5 4 8 4 79 10 257
2018 Provides services to public 31 30 17 8 5 8 1 67 14 655
2018 Does not provide services to public 37 27 17 7 5 6 1 69 13 303
2017 Provides services to public 36 28 15 5 6 7 3 71 12 807
2017 Does not provide services to public 36 31 15 5 5 6 2 73 11 448
2014 Provides services to public 36 31 16 4 4 7 2 73 9 686
2014 Does not provide services to public 41 23 14 4 3 11 3 75 8 358

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 27 12 10 6 0 0 72 16 633
2019 Does not provide services to public 48 34 8 7 2 0 0 83 9 259
2018 Provides services to public 36 34 12 10 7 0 0 71 17 656
2018 Does not provide services to public 38 40 10 5 6 0 0 79 11 303
2017 Provides services to public 42 34 10 8 5 0 1 76 13 806
2017 Does not provide services to public 44 35 9 7 4 0 0 80 12 447
2014 Provides services to public 45 34 11 5 3 0 0 80 9 684
2014 Does not provide services to public 43 38 9 5 3 1 0 82 8 358
2011 Provides services to public 45 33 9 7 6 0 0 78 13 808
2011 Does not provide services to public 50 34 11 3 1 1 0 85 5 438

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 27 19 14 11 1 0 55 26 632
2019 Does not provide services to public 34 29 18 12 6 0 1 63 18 259
2018 Provides services to public 25 26 21 12 14 1 0 52 27 656
2018 Does not provide services to public 29 30 18 12 10 0 0 60 22 303
2017 Provides services to public 28 31 19 10 11 0 1 59 22 807
2017 Does not provide services to public 31 32 18 10 9 0 0 63 19 448
2014 Provides services to public 31 30 18 12 7 1 1 62 20 686
2014 Does not provide services to public 25 36 19 8 9 2 1 63 18 359
2011 Provides services to public 30 33 17 11 7 1 1 65 18 807
2011 Does not provide services to public 34 33 17 10 5 1 0 68 15 437

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 30 19 13 10 0 0 58 22 633
2019 Does not provide services to public 36 34 13 11 6 0 1 70 17 259
2018 Provides services to public 23 31 21 14 10 0 0 55 24 656
2018 Does not provide services to public 30 32 19 10 9 1 0 63 19 303
2017 Provides services to public 28 35 15 12 9 0 1 63 21 806
2017 Does not provide services to public 31 35 17 10 7 0 0 67 16 448
2014 Provides services to public 31 32 20 11 5 1 0 63 16 685
2014 Does not provide services to public 28 39 16 9 7 1 0 68 16 358
2011 Provides services to public 31 35 16 11 6 1 0 67 17 806
2011 Does not provide services to public 32 41 15 7 4 0 0 74 11 437

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 16 17 12 19 11 2 45 36 634
2019 Does not provide services to public 29 19 18 11 11 8 3 54 25 259
2018 Provides services to public 16 18 20 17 19 8 2 38 40 655
2018 Does not provide services to public 23 17 19 16 17 6 3 43 36 303
2017 Provides services to public 21 16 20 16 18 7 2 41 37 806
2017 Does not provide services to public 21 18 25 13 14 7 2 43 29 447
2014 Provides services to public 20 20 21 14 15 7 2 45 32 686
2014 Does not provide services to public 20 19 20 11 16 10 3 46 31 357
2011 Provides services to public 22 20 18 13 15 11 2 48 32 807
2011 Does not provide services to public 24 24 19 11 11 9 2 54 25 437
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 23 45 31 629
2019 Does not provide services to public 23 48 29 258
2018 Provides services to public 27 42 31 636
2018 Does not provide services to public 21 48 31 300
2017 Provides services to public 20 45 35 803
2017 Does not provide services to public 17 50 33 446
2014 Provides services to public 25 45 30 678
2014 Does not provide services to public 21 49 30 357
2011 Provides services to public 26 44 30 808
2011 Does not provide services to public 19 52 28 437

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 17 12 35 15 4 16 144
2019 Does not provide services to public 36 8 30 9 5 11 56
2018 Provides services to public 21 9 36 15 8 11 172
2018 Does not provide services to public 33 10 20 20 6 10 67
2017 Provides services to public 25 6 33 18 5 12 161
2017 Does not provide services to public 23 7 23 13 15 20 71
2014 Provides services to public 24 9 20 28 9999 19 160
2014 Does not provide services to public 23 10 18 30 9999 18 71
2011 Provides services to public 22 9 20 23 9999 26 209
2011 Does not provide services to public 26 9 17 29 9999 20 82
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 48 11 13 6 1 0 69 19 632
2019 Does not provide services to public 25 48 11 8 5 2 1 75 14 258

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 29 14 6 4 11 0 73 11 630
2019 Does not provide services to public 42 28 13 4 2 10 1 79 7 257
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 23 77 631
2019 Does not provide services to public 15 85 257
2018 Provides services to public 23 77 652
2018 Does not provide services to public 15 85 303

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 145
2019 Does not provide services to public 45 55 38
2018 Provides services to public 30 70 128
2018 Does not provide services to public 46 54 39

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 57 43 145
2019 Does not provide services to public 62 38 38
2018 Provides services to public 67 33 144
2018 Does not provide services to public 68 32 43

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 145
2019 Does not provide services to public 0 100 38
2018 Provides services to public 0 100 125
2018 Does not provide services to public 0 100 37

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 145
2019 Does not provide services to public 28 72 38
2018 Provides services to public 48 52 133
2018 Does not provide services to public 35 65 41

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 146
2019 Does not provide services to public 19 81 38
2018 Provides services to public 53 47 137
2018 Does not provide services to public 35 65 41

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 39 61 146
2019 Does not provide services to public 37 63 38
2018 Provides services to public 41 59 131
2018 Does not provide services to public 33 67 39

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 146
2019 Does not provide services to public 33 67 38
2018 Provides services to public 31 69 132
2018 Does not provide services to public 45 55 38

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 146
2019 Does not provide services to public 52 48 38
2018 Provides services to public 38 62 133
2018 Does not provide services to public 50 50 41

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 146
2019 Does not provide services to public 31 69 38
2018 Provides services to public 25 75 132
2018 Does not provide services to public 25 75 38

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 55 45 146
2019 Does not provide services to public 65 35 38
2018 Provides services to public 56 44 139
2018 Does not provide services to public 49 51 39

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 146
2019 Does not provide services to public 34 66 38
2018 Provides services to public 34 66 130
2018 Does not provide services to public 20 80 38

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 25 75 146
2019 Does not provide services to public 17 83 38
2018 Provides services to public 27 73 127
2018 Does not provide services to public 31 69 40

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 146
2019 Does not provide services to public 57 43 38
2018 Provides services to public 48 52 137
2018 Does not provide services to public 56 44 39

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 146
2019 Does not provide services to public 23 77 38
2018 Provides services to public 42 58 131
2018 Does not provide services to public 17 83 39

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 146
2019 Does not provide services to public 27 73 38
2018 Provides services to public 13 87 131
2018 Does not provide services to public 18 82 35

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 60 40 146
2019 Does not provide services to public 45 55 38
2018 Provides services to public 57 43 142
2018 Does not provide services to public 50 50 39

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 146
2019 Does not provide services to public 18 82 38
2018 Provides services to public 23 77 133
2018 Does not provide services to public 21 79 37

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 146
2019 Does not provide services to public 24 76 38
2018 Provides services to public 23 77 132
2018 Does not provide services to public 25 75 36

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 146
2019 Does not provide services to public 13 87 38
2018 Provides services to public 23 77 127
2018 Does not provide services to public 21 79 36

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 146
2019 Does not provide services to public 13 87 38
2018 Provides services to public 8 92 126
2018 Does not provide services to public 18 82 36

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 146
2019 Does not provide services to public 37 63 38
2018 Provides services to public 39 61 130
2018 Does not provide services to public 50 50 41

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 622
2019 Does not provide services to public 14 86 255

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 11 16 9 10 31 10 42 31 622
2019 Does not provide services to public 14 10 12 5 8 39 12 49 28 251
2018 Provides services to public 11 11 19 9 10 33 6 37 32 639
2018 Does not provide services to public 12 14 19 7 7 36 6 44 24 300
2017 Provides services to public 12 15 17 8 8 33 8 45 27 806
2017 Does not provide services to public 14 14 16 4 7 35 9 51 20 447
2014 Provides services to public 12 16 20 8 7 30 7 45 23 683
2014 Does not provide services to public 13 14 18 8 8 33 7 45 26 359

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 22 16 7 8 17 3 62 18 622
2019 Does not provide services to public 32 23 13 7 4 18 3 70 14 252
2018 Provides services to public 21 27 20 7 9 14 2 57 19 638
2018 Does not provide services to public 25 29 17 4 9 15 2 64 16 298
2017 Provides services to public 24 28 15 8 7 15 3 63 18 807
2017 Does not provide services to public 27 28 16 6 6 15 3 67 14 445
2014 Provides services to public 26 29 19 5 5 14 2 66 11 685
2014 Does not provide services to public 23 28 17 8 4 17 3 64 15 362
2011 Provides services to public 33 32 16 5 4 10 1 72 10 803
2011 Does not provide services to public 40 28 13 6 1 11 1 77 8 436
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 632
2019 Does not provide services to public 5 95 258
2018 Provides services to public 10 90 650
2018 Does not provide services to public 9 91 301

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 74
2019 Does not provide services to public 0 100 12
2018 Provides services to public 0 100 54
2018 Does not provide services to public 0 100 20

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 74
2019 Does not provide services to public 56 44 12

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 73
2019 Does not provide services to public 43 57 12
2018 Provides services to public 23 77 56
2018 Does not provide services to public 28 72 22

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 27 73 73
2019 Does not provide services to public 0 100 12

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 73
2019 Does not provide services to public 0 100 12

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 73
2019 Does not provide services to public 0 100 12
2018 Provides services to public 0 100 53
2018 Does not provide services to public 0 100 20

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 73
2019 Does not provide services to public 0 100 12

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 74
2019 Does not provide services to public 0 100 12

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 74
2019 Does not provide services to public 43 57 12
2018 Provides services to public 47 53 57
2018 Does not provide services to public 45 55 24

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 634
2019 Does not provide services to public 7 93 256

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 9 18 6 6 38 8 45 22 625
2019 Does not provide services to public 15 13 15 4 3 40 11 55 14 252
2018 Provides services to public 13 12 19 5 7 39 5 45 22 638
2018 Does not provide services to public 12 16 18 2 5 39 9 52 13 300
2017 Provides services to public 13 15 17 3 5 39 7 52 16 798
2017 Does not provide services to public 15 16 19 3 3 36 8 56 11 448
2014 Provides services to public 15 15 20 4 4 37 6 52 13 678
2014 Does not provide services to public 12 17 19 2 3 41 7 56 8 360

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 22 16 4 5 22 2 67 12 625
2019 Does not provide services to public 36 20 14 4 3 21 2 73 9 252
2018 Provides services to public 24 27 17 5 7 19 1 64 15 638
2018 Does not provide services to public 27 30 14 2 5 20 2 73 10 301
2017 Provides services to public 26 29 14 4 5 19 2 71 11 801
2017 Does not provide services to public 31 30 14 3 3 17 2 75 8 446
2014 Provides services to public 29 30 15 4 3 17 2 73 8 682
2014 Does not provide services to public 26 26 15 3 2 24 3 72 7 361
2011 Provides services to public 38 30 13 3 3 13 1 79 7 808
2011 Does not provide services to public 44 27 13 2 1 12 1 81 4 438
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 29 17 10 9 1 1 63 20 633
2019 Does not provide services to public 37 32 17 5 7 0 1 70 13 259
2018 Provides services to public 26 24 20 13 15 0 2 51 29 655
2018 Does not provide services to public 29 25 24 12 10 0 1 54 22 302
2017 Provides services to public 29 22 22 11 14 1 1 52 26 808
2017 Does not provide services to public 33 25 21 13 6 1 1 59 19 446

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 28 18 7 4 0 1 71 11 635
2019 Does not provide services to public 57 23 14 2 1 0 3 82 3 259
2018 Provides services to public 40 28 17 6 4 0 4 71 10 653
2018 Does not provide services to public 48 25 16 6 2 0 4 76 8 302
2017 Provides services to public 47 26 16 6 2 1 3 75 8 806
2017 Does not provide services to public 52 24 13 4 2 0 4 80 7 446

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 26 14 5 3 1 4 76 9 634
2019 Does not provide services to public 60 21 8 3 1 1 5 87 5 259
2018 Provides services to public 43 25 14 6 4 1 8 75 10 653
2018 Does not provide services to public 53 21 13 5 1 1 7 80 6 301
2017 Provides services to public 49 25 13 4 3 0 5 78 8 805
2017 Does not provide services to public 56 21 10 4 1 1 7 84 5 444

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 20 12 7 4 2 3 76 11 635
2019 Does not provide services to public 67 17 6 3 1 2 4 90 4 259
2018 Provides services to public 50 21 10 5 3 3 7 79 9 654
2018 Does not provide services to public 55 21 10 3 2 3 5 83 5 303
2017 Provides services to public 57 19 8 5 2 4 6 84 7 806
2017 Does not provide services to public 63 18 8 2 2 2 5 87 4 445

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 16 9 3 2 1 11 84 6 634
2019 Does not provide services to public 70 12 5 1 1 1 9 91 3 259
2018 Provides services to public 55 15 7 4 2 1 15 84 7 654
2018 Does not provide services to public 60 16 7 1 1 1 13 89 3 302
2017 Provides services to public 59 15 6 2 2 0 15 88 4 804
2017 Does not provide services to public 67 11 5 1 1 0 15 92 2 443

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 25 21 12 11 0 1 55 23 634
2019 Does not provide services to public 45 27 13 8 6 0 1 73 14 259
2018 Provides services to public 27 27 20 11 13 0 2 54 25 655
2018 Does not provide services to public 34 32 18 8 7 0 1 67 15 304
2017 Provides services to public 29 29 18 12 11 0 1 59 23 807
2017 Does not provide services to public 34 28 20 10 6 0 1 63 17 444

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 26 19 12 10 1 3 58 22 636
2019 Does not provide services to public 41 20 19 7 5 1 6 66 14 259
2018 Provides services to public 26 22 20 12 13 2 4 51 27 655
2018 Does not provide services to public 36 23 19 8 7 3 4 64 16 303
2017 Provides services to public 28 26 19 13 10 1 3 56 23 805
2017 Does not provide services to public 34 26 20 10 5 1 3 64 16 446

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 27 16 9 6 1 4 67 16 633
2019 Does not provide services to public 47 25 13 7 3 2 3 76 11 259
2018 Provides services to public 33 24 15 12 8 2 7 62 22 654
2018 Does not provide services to public 43 25 15 7 2 4 5 74 10 302
2017 Provides services to public 40 26 16 7 7 1 4 69 14 806
2017 Does not provide services to public 44 26 17 7 3 1 3 73 10 445

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 28 15 7 6 0 2 71 14 635
2019 Does not provide services to public 50 29 11 5 3 1 2 81 8 259
2018 Provides services to public 39 30 13 8 6 0 3 71 15 655
2018 Does not provide services to public 48 30 12 4 3 1 2 80 7 302
2017 Provides services to public 42 27 14 8 7 0 2 71 15 808
2017 Does not provide services to public 44 27 15 8 4 0 2 73 12 445

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 24 13 11 14 1 1 62 25 634
2019 Does not provide services to public 45 28 10 8 7 1 1 74 15 258

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 29 16 5 3 0 2 76 8 635
2019 Does not provide services to public 52 29 9 3 3 0 3 84 6 259
2018 Provides services to public 45 29 14 5 3 0 3 77 9 654
2018 Does not provide services to public 49 30 12 5 1 0 2 81 6 303
2017 Provides services to public 52 27 11 4 2 1 3 82 7 806
2017 Does not provide services to public 51 28 11 4 2 1 3 82 7 445

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 23 15 9 3 0 4 71 13 635
2019 Does not provide services to public 58 21 10 3 2 0 6 84 6 259
2018 Provides services to public 45 22 17 6 5 0 4 70 11 655
2018 Does not provide services to public 57 19 12 5 3 0 4 79 8 301
2017 Provides services to public 45 24 14 7 5 0 5 73 12 804
2017 Does not provide services to public 55 20 12 5 3 0 4 78 9 448

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 12 7 4 3 1 8 85 8 636
2019 Does not provide services to public 70 13 4 2 1 0 10 92 4 259
2018 Provides services to public 59 12 6 3 2 5 13 87 6 648
2018 Does not provide services to public 65 10 6 1 2 6 10 89 4 303

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 10 7 4 5 1 4 83 10 636
2019 Does not provide services to public 73 10 6 2 3 1 5 88 6 257
2018 Provides services to public 61 15 8 5 5 2 5 81 11 654
2018 Does not provide services to public 65 15 6 2 4 2 5 87 7 304
2017 Provides services to public 67 15 7 3 4 0 3 86 7 805
2017 Does not provide services to public 74 11 6 3 2 1 3 89 6 444

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 16 6 2 2 1 4 90 4 636
2019 Does not provide services to public 74 13 3 3 1 0 5 92 5 259
2018 Provides services to public 66 17 7 3 2 0 5 88 5 654
2018 Does not provide services to public 66 18 8 4 1 1 3 87 5 304
2017 Provides services to public 69 18 5 2 2 0 3 91 4 806
2017 Does not provide services to public 72 18 4 3 0 0 3 93 3 447

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 19 11 4 7 1 2 77 12 634
2019 Does not provide services to public 58 23 6 6 3 1 3 85 9 258
2018 Provides services to public 47 24 12 7 8 0 3 73 15 656
2018 Does not provide services to public 53 19 12 7 6 0 2 74 13 304
2017 Provides services to public 55 20 11 5 7 0 2 77 11 804
2017 Does not provide services to public 58 19 11 6 4 0 2 79 10 445

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 6 2 0 0 1 41 96 1 629
2019 Does not provide services to public 55 2 2 0 0 0 41 96 0 258
2018 Provides services to public 38 4 2 0 0 1 54 94 1 651
2018 Does not provide services to public 42 7 3 1 1 0 46 90 4 303
2017 Provides services to public 46 6 1 1 1 0 45 95 3 800
2017 Does not provide services to public 48 5 2 1 0 0 44 94 2 444

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 19 14 7 5 1 9 72 13 632
2019 Does not provide services to public 63 15 7 1 2 0 12 89 4 259
2018 Provides services to public 40 19 15 9 5 1 12 67 16 656
2018 Does not provide services to public 53 19 8 3 3 1 15 84 7 303
2017 Provides services to public 48 21 12 7 4 0 8 74 13 804
2017 Does not provide services to public 57 18 7 2 1 1 13 87 4 447

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 22 18 11 17 0 1 54 28 636
2019 Does not provide services to public 38 24 14 8 13 0 3 64 21 258
2018 Provides services to public 22 18 17 15 26 1 2 41 42 655
2018 Does not provide services to public 30 23 17 12 17 0 1 54 30 304
2017 Provides services to public 24 19 17 16 23 0 1 43 39 808
2017 Does not provide services to public 31 21 18 13 15 1 2 53 29 445

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 24 13 5 3 1 2 78 9 635
2019 Does not provide services to public 54 25 11 3 3 0 4 83 5 259
2018 Provides services to public 46 26 12 6 5 1 4 77 11 654
2018 Does not provide services to public 52 27 13 3 3 0 2 80 6 304
2017 Provides services to public 50 28 11 4 3 0 4 81 8 807
2017 Does not provide services to public 49 27 11 5 4 0 3 79 9 446

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 33 35 13 5 0 0 47 18 636
2019 Does not provide services to public 24 39 28 6 3 0 0 63 9 259
2018 Provides services to public 16 26 37 15 6 0 0 42 21 652
2018 Does not provide services to public 21 37 26 8 7 0 0 59 16 301
2017 Provides services to public 15 34 32 11 7 0 0 50 18 804
2017 Does not provide services to public 19 35 30 10 5 1 0 54 15 448

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 20 36 21 11 0 0 32 32 636
2019 Does not provide services to public 6 12 37 23 22 0 1 45 18 259
2018 Provides services to public 11 19 37 21 12 0 0 33 30 654
2018 Does not provide services to public 9 14 35 23 17 0 1 41 23 301
2017 Provides services to public 10 17 35 24 13 0 0 38 28 804
2017 Does not provide services to public 9 12 35 27 17 0 0 44 21 447

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 32 20 13 11 6 0 53 26 636
2019 Does not provide services to public 20 33 23 12 6 6 0 56 20 259
2018 Provides services to public 17 29 22 14 12 5 1 49 28 652
2018 Does not provide services to public 16 32 21 12 10 7 1 52 25 301
2017 Provides services to public 14 30 22 13 14 6 0 47 29 806
2017 Does not provide services to public 15 26 24 15 12 7 1 45 30 448

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 25 22 16 15 5 2 43 33 632
2019 Does not provide services to public 23 25 18 13 9 9 3 54 25 259
2018 Provides services to public 15 24 21 18 17 3 2 41 37 652
2018 Does not provide services to public 18 29 18 16 14 3 3 49 32 301
2017 Provides services to public 14 28 19 16 17 3 2 45 35 807
2017 Does not provide services to public 15 30 20 16 13 4 1 48 31 448
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 20 80 631
2019 Does not provide services to public 16 84 258
2017 Provides services to public 20 80 805
2017 Does not provide services to public 22 78 447
2014 Provides services to public 17 83 678
2014 Does not provide services to public 17 83 358

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 79 21 122
2019 Does not provide services to public 78 22 43
2017 Provides services to public 71 29 157
2017 Does not provide services to public 80 20 94
2014 Provides services to public 77 23 117
2014 Does not provide services to public 92 8 59

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 30 10 10 10 0 0 70 20 96
2019 Does not provide services to public 49 20 7 17 7 0 0 69 24 31
2017 Provides services to public 38 34 3 12 11 2 0 73 24 110
2017 Does not provide services to public 51 27 5 11 5 1 0 78 16 75
2014 Provides services to public 36 38 7 9 8 0 1 75 18 90
2014 Does not provide services to public 43 31 5 14 3 4 0 77 18 53
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 25 8 2 2 14 3 55 45 631
2019 Does not provide services to public 48 22 7 3 2 15 3 58 42 257
2018 Provides services to public 54 20 6 2 2 13 4 64 36 648
2018 Does not provide services to public 58 15 7 2 2 13 3 70 30 300
2017 Provides services to public 44 22 8 5 4 15 2 53 47 804
2017 Does not provide services to public 44 21 13 3 2 17 1 53 47 445

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 233
2019 Does not provide services to public 50 50 86

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 68 32 220
2019 Does not provide services to public 72 28 82
2018 Provides services to public 71 29 186
2018 Does not provide services to public 58 42 73

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 15 20 17 13 12 5 19 45 32 233
2019 Does not provide services to public 22 25 21 5 5 1 21 60 13 86
2018 Provides services to public 15 25 15 10 16 2 17 49 32 192
2018 Does not provide services to public 16 25 18 9 17 1 14 47 31 75
2017 Provides services to public 16 28 15 15 12 3 11 51 31 314
2017 Does not provide services to public 13 34 14 14 12 1 13 54 30 172

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 14 13 11 13 7 29 41 38 232
2019 Does not provide services to public 12 26 19 8 9 4 21 51 23 86
2018 Provides services to public 14 20 12 12 12 5 25 48 34 191
2018 Does not provide services to public 9 16 17 10 18 5 26 36 40 75
2017 Provides services to public 12 19 15 15 13 7 20 42 37 314
2017 Does not provide services to public 13 27 15 12 13 2 17 50 32 172

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 8 4 2 4 6 28 86 9 626
2019 Does not provide services to public 46 5 4 0 2 8 34 89 4 255
2018 Provides services to public 50 9 3 1 4 6 26 88 8 633
2018 Does not provide services to public 57 7 5 1 2 6 22 89 4 291
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