2019 Public Service Employee Survey Results for National Film Board of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	28	46	8	18	0	74	18	19
2019	Administration and operations	19	51	0	20	9	71	29	30
2019	Financial management	8	56	0	18	18	64	36	10
2019	Information technology	5	86	0	2	7	91	9	19
2019	Project management	12	54	0	34	0	66	34	18
2019	None of the above	15	38	6	27	13	54	40	27
2017	Client contact centre	9	65	9	18	0	73	18	11
2017	Science and technology	27	46	7	13	7	73	20	15
2017	Administration and operations	34	52	5	9	0	86	9	42
2017	Financial management	33	59	0	0	9	91	9	12
2017	Information management	18	73	9	0	0	91	0	11
2017	Information technology	26	38	22	11	4	64	14	27
2017	Project management	21	65	9	5	0	86	5	20
2017	Other services to the public	38	44	18	0	0	82	0	11
2017	None of the above	29	48	7	15	0	78	15	57

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	67	14	0	14	5	81	19	19
2019	Administration and operations	41	29	12	7	12	70	19	30
2019	Financial management	33	27	36	0	4	60	4	10
2019	Information technology	40	32	17	10	0	73	10	19
2019	Project management	44	49	0	7	0	93	7	18
2019	None of the above	47	23	5	11	14	71	25	27
2017	Client contact centre	27	9	18	37	9	36	46	11
2017	Science and technology	48	33	12	7	0	80	7	15
2017	Administration and operations	41	36	7	9	7	77	16	42
2017	Financial management	58	26	9	8	0	84	8	12
2017	Information management	38	44	9	0	9	82	9	11
2017	Information technology	52	34	7	4	4	86	7	27
2017	Project management	46	35	10	5	5	81	10	20
2017	Other services to the public	55	37	8	0	0	92	0	11
2017	None of the above	57	21	2	17	4	78	20	57

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	31	6	17	0	77	17	19
2019	Administration and operations	38	42	9	11	0	80	11	30
2019	Financial management	0	64	18	0	18	64	18	10
2019	Information technology	34	43	7	17	0	77	17	19
2019	Project management	32	28	27	7	5	60	12	18
2019	None of the above	26	27	18	22	7	54	28	27
2017	Client contact centre	29	45	0	18	9	73	27	11
2017	Science and technology	21	54	19	5	0	76	5	15
2017	Administration and operations	40	26	21	10	3	66	13	42
2017	Financial management	41	42	0	9	9	83	17	12
2017	Information management	29	53	9	9	0	82	9	11
2017	Information technology	23	37	18	14	7	60	22	27
2017	Project management	35	47	18	0	0	82	0	19
2017	Other services to the public	48	33	20	0	0	80	0	11
2017	None of the above	28	39	14	12	7	67	19	57

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	37	8	34	3	0	55	37	19
2019	Administration and operations	15	22	4	35	24	0	37	59	30
2019	Financial management	0	33	0	45	22	0	33	67	10
2019	Information technology	2	49	17	32	0	0	51	32	19
2019	Project management	4	41	18	29	9	0	44	38	18
2019	None of the above	5	25	19	33	19	0	29	52	27
2018	Communications or public affairs	13	44	23	0	4	15	68	5	14
2018	Science and technology	19	52	14	11	3	0	71	14	12
2018	Administration and operations	0	41	9	23	27	0	41	50	27
2018	Financial management	0	30	13	10	47	0	30	57	16
2018	Information technology	2	69	10	9	9	0	71	19	16
2018	Project management	3	34	18	26	12	6	39	41	21
2018	Other services to the public	10	17	0	56	16	0	27	73	11
2018	None of the above	7	27	33	24	8	0	34	33	32
2017	Client contact centre	9	62	20	9	0	0	71	9	11
2017	Science and technology	7	52	27	13	0	0	59	13	15
2017	Administration and operations	15	47	12	16	10	0	62	26	42
2017	Financial management	9	33	16	8	34	0	42	42	12
2017	Information management	11	44	18	18	9	0	55	27	11
2017	Information technology	7	39	22	25	4	4	48	30	27
2017	Project management	19	42	10	20	10	0	61	29	20
2017	Other services to the public	33	39	28	0	0	0	72	0	11
2017	None of the above	10	37	26	18	7	2	48	25	57

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	19	16	8	0	3	76	8	19
2019	Administration and operations	12	28	21	34	5	0	40	39	30
2019	Financial management	27	49	18	6	0	0	76	6	10
2019	Information technology	17	74	9	0	0	0	91	0	19
2019	Project management	25	37	4	31	4	0	62	34	18
2019	None of the above	17	56	7	11	9	0	73	20	27
2017	Client contact centre	9	65	0	27	0	0	73	27	11
2017	Science and technology	27	59	14	0	0	0	86	0	15
2017	Administration and operations	36	38	17	9	0	0	73	9	42
2017	Financial management	25	49	9	9	9	0	74	17	12
2017	Information management	51	39	0	10	0	0	90	10	10
2017	Information technology	25	45	22	4	4	0	71	7	27
2017	Project management	50	45	5	0	0	0	95	0	20
2017	Other services to the public	27	65	8	0	0	0	92	0	11
2017	None of the above	31	46	15	5	0	4	80	5	57

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	32	34	23	8	3	0	0	66	11	19
2019	Administration and operations	27	32	7	22	12	0	0	59	34	30
2019	Financial management	18	33	27	22	0	0	0	51	22	10
2019	Information technology	31	49	11	10	0	0	0	80	10	19
2019	Project management	22	31	19	23	5	0	0	53	28	17
2019	None of the above	19	46	3	23	9	0	0	65	32	27
2018	Communications or public affairs	30	43	19	4	4	0	0	73	8	14
2018	Science and technology	30	34	22	11	0	0	3	65	12	12
2018	Administration and operations	34	36	12	16	2	0	0	70	18	27
2018	Financial management	21	26	10	29	13	0	0	47	42	16
2018	Information technology	24	52	3	21	0	0	0	76	21	16
2018	Project management	29	51	2	3	15	0	0	80	18	21
2018	Other services to the public	47	7	39	0	0	0	8	58	0	11
2018	None of the above	24	33	22	8	5	0	7	61	15	32
2017	Client contact centre	27	18	29	27	0	0	0	45	27	11
2017	Science and technology	42	7	39	12	0	0	0	49	12	15
2017	Administration and operations	39	43	7	12	0	0	0	81	12	42
2017	Financial management	17	34	9	25	16	0	0	51	41	12
2017	Information management	20	36	36	9	0	0	0	55	9	11
2017	Information technology	29	37	19	11	4	0	0	67	14	27
2017	Project management	38	42	5	10	0	6	0	85	10	20
2017	Other services to the public	38	37	10	7	8	0	0	75	16	11
2017	None of the above	28	40	17	8	5	0	2	69	14	57

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	50	3	5	3	89	8	19
2019	Administration and operations	11	48	17	20	5	59	25	30
2019	Financial management	6	19	54	18	4	24	22	10
2019	Information technology	15	63	14	5	2	78	7	19
2019	Project management	25	56	4	5	11	80	16	18
2019	None of the above	30	41	5	13	12	71	25	27
2018	Communications or public affairs	42	39	15	4	0	81	4	14
2018	Science and technology	42	29	18	11	0	71	11	12
2018	Administration and operations	21	60	7	9	2	81	12	26
2018	Financial management	27	44	3	0	26	71	26	15
2018	Information technology	24	57	19	0	0	81	0	16
2018	Project management	56	31	0	3	10	88	12	21
2018	Other services to the public	41	46	0	13	0	87	13	11
2018	None of the above	36	51	8	0	5	87	5	32
2017	Client contact centre	0	73	18	9	0	73	9	11
2017	Science and technology	48	45	0	0	7	93	7	15
2017	Administration and operations	36	50	5	7	2	86	9	42
2017	Financial management	16	67	17	0	0	83	0	12
2017	Information management	46	36	9	9	0	82	9	11
2017	Information technology	29	45	11	7	7	75	14	27
2017	Project management	43	46	0	6	5	90	10	20
2017	Other services to the public	62	38	0	0	0	100	0	11
2017	None of the above	32	48	11	7	2	81	8	57

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	34	52	3	11	0	86	11	19
2019	Administration and operations	23	21	18	9	29	44	39	30
2019	Financial management	6	55	22	18	0	60	18	10
2019	Information technology	15	55	21	0	9	71	9	19
2019	Project management	31	35	14	9	11	66	20	18
2019	None of the above	19	49	13	7	14	67	20	27
2018	Communications or public affairs	38	54	0	4	4	92	8	14
2018	Science and technology	23	41	26	11	0	63	11	12
2018	Administration and operations	7	43	32	12	7	50	19	27
2018	Financial management	27	29	21	0	23	56	23	16
2018	Information technology	5	26	28	22	19	31	41	16
2018	Project management	37	42	5	5	10	80	15	21
2018	Other services to the public	39	36	13	13	0	74	13	11
2018	None of the above	15	47	16	17	5	62	22	32
2017	Client contact centre	18	38	18	18	9	55	27	11
2017	Science and technology	37	28	22	6	8	65	13	14
2017	Administration and operations	22	47	9	17	5	69	22	42
2017	Financial management	8	26	34	24	9	33	33	12
2017	Information management	29	27	27	9	9	55	18	11
2017	Information technology	22	27	25	22	4	49	26	27
2017	Project management	23	41	16	14	6	64	20	20
2017	Other services to the public	27	55	10	0	8	82	8	11
2017	None of the above	18	50	16	11	5	68	16	57

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	9	58	8	22	3	67	25	19
2019	Administration and operations	29	36	11	19	5	65	24	30
2019	Financial management	9	42	45	4	0	51	4	10
2019	Information technology	9	57	22	11	0	66	11	18
2019	Project management	32	36	9	23	0	68	23	18
2019	None of the above	23	33	13	23	8	56	31	26
2018	Communications or public affairs	26	70	4	0	0	96	0	14
2018	Science and technology	22	58	16	0	4	80	4	11
2018	Administration and operations	5	43	29	13	9	48	23	27
2018	Financial management	22	42	3	34	0	64	34	16
2018	Information technology	5	52	41	2	0	57	2	16
2018	Project management	40	32	13	3	12	72	15	21
2018	Other services to the public	28	59	0	0	13	87	13	11
2018	None of the above	8	54	18	12	9	62	20	32
2017	Client contact centre	18	45	29	9	0	62	9	11
2017	Science and technology	27	60	0	6	7	87	13	15
2017	Administration and operations	29	47	7	12	5	76	17	42
2017	Financial management	8	34	25	25	9	42	34	12
2017	Information management	20	54	18	9	0	73	9	11
2017	Information technology	19	37	22	18	4	56	22	27
2017	Project management	19	46	10	14	10	65	25	20
2017	Other services to the public	27	57	8	8	0	84	8	11
2017	None of the above	14	52	12	13	9	67	22	55

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	61	3	11	0	0	86	11	19
2019	Administration and operations	31	53	8	8	0	0	84	8	30
2019	Financial management	21	40	40	0	0	0	60	0	10
2019	Information technology	38	49	4	9	0	0	87	9	19
2019	Project management	38	41	20	0	0	0	80	0	18
2019	None of the above	32	39	5	16	8	0	72	23	27
2018	Communications or public affairs	49	47	4	0	0	0	96	0	14
2018	Science and technology	31	55	11	3	0	0	86	3	12
2018	Administration and operations	23	39	18	16	5	0	62	20	27
2018	Financial management	43	47	0	10	0	0	90	10	16
2018	Information technology	24	43	31	2	0	0	67	2	16
2018	Project management	54	46	0	0	0	0	100	0	21
2018	Other services to the public	71	29	0	0	0	0	100	0	12
2018	None of the above	33	52	12	2	2	0	84	3	32
2017	Client contact centre	18	53	9	0	9	11	80	10	11
2017	Science and technology	27	51	21	0	0	0	79	0	15
2017	Administration and operations	34	54	5	7	0	0	88	7	42
2017	Financial management	33	50	9	9	0	0	83	9	12
2017	Information management	29	45	9	0	9	9	81	10	11
2017	Information technology	22	50	11	14	4	0	71	18	27
2017	Project management	40	34	15	5	6	0	74	10	20
2017	Other services to the public	72	28	0	0	0	0	100	0	11
2017	None of the above	26	47	17	5	5	0	73	10	56

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	28	61	0	8	3	89	11	19
2019	Administration and operations	15	17	33	9	26	32	36	29
2019	Financial management	21	40	18	0	22	60	22	10
2019	Information technology	15	63	11	4	7	79	11	19
2019	Project management	26	54	14	5	0	80	5	18
2019	None of the above	19	41	11	14	15	60	29	27
2018	Communications or public affairs	49	23	23	0	4	73	4	14
2018	Science and technology	19	55	22	3	0	74	3	12
2018	Administration and operations	16	34	29	19	2	50	21	27
2018	Financial management	30	36	13	0	21	66	21	16
2018	Information technology	5	60	14	21	0	64	21	16
2018	Project management	44	30	11	5	10	74	15	21
2018	Other services to the public	27	69	3	0	0	97	0	12
2018	None of the above	12	71	7	7	3	83	10	32
2017	Client contact centre	18	46	9	18	9	64	27	11
2017	Science and technology	27	52	6	7	7	80	14	15
2017	Administration and operations	29	47	5	9	9	77	19	42
2017	Financial management	0	50	33	17	0	50	17	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	22	41	26	11	0	63	11	27
2017	Project management	19	62	0	14	6	80	20	20
2017	Other services to the public	27	65	0	0	8	92	8	11
2017	None of the above	17	55	13	10	5	72	15	57

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	58	42	0	0	0	100	0	19
2019	Administration and operations	44	37	14	5	0	81	5	30
2019	Information technology	41	45	12	2	0	86	2	19
2019	Project management	55	34	0	0	11	89	11	18
2019	None of the above	42	32	17	0	9	74	9	27
2018	Communications or public affairs	83	13	0	4	0	96	4	13
2018	Science and technology	45	41	0	3	11	86	14	12
2018	Administration and operations	39	50	9	2	0	88	2	27
2018	Financial management	68	8	10	13	0	77	13	16
2018	Information technology	28	60	3	9	0	88	9	16
2018	Project management	62	38	0	0	0	100	0	21
2018	Other services to the public	66	34	0	0	0	100	0	12
2018	None of the above	41	54	0	2	3	95	5	32
2017	Client contact centre	20	45	35	0	0	65	0	11
2017	Science and technology	56	44	0	0	0	100	0	15
2017	Administration and operations	43	45	7	2	2	88	5	42
2017	Financial management	17	66	17	0	0	83	0	12
2017	Information management	38	45	9	9	0	82	9	11
2017	Information technology	41	45	7	4	4	86	7	27
2017	Project management	56	40	0	5	0	95	5	20
2017	Other services to the public	82	18	0	0	0	100	0	11
2017	None of the above	37	59	2	0	2	97	2	57

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	28	0	31	0	69	31	19
2019	Administration and operations	13	48	10	9	19	62	29	30
2019	Financial management	4	53	4	18	22	56	40	10
2019	Information technology	17	61	13	2	7	78	9	19
2019	Project management	25	43	12	14	5	68	20	18
2019	None of the above	9	39	9	27	17	47	44	27
2018	Communications or public affairs	26	55	0	15	4	81	19	14
2018	Science and technology	19	58	11	11	0	78	11	12
2018	Administration and operations	5	43	23	25	5	48	29	27
2018	Financial management	45	8	10	16	21	53	36	16
2018	Information technology	12	47	31	0	9	60	9	16
2018	Project management	17	49	19	5	10	66	15	21
2018	Other services to the public	17	64	12	7	0	81	7	12
2018	None of the above	8	48	25	16	3	56	19	32
2017	Client contact centre	18	20	27	27	9	38	36	11
2017	Science and technology	14	51	13	7	14	66	21	15
2017	Administration and operations	22	55	12	2	9	77	11	42
2017	Financial management	33	42	26	0	0	74	0	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	23	43	8	19	7	66	26	27
2017	Project management	28	55	11	0	6	83	6	20
2017	Other services to the public	35	49	0	15	0	85	15	11
2017	None of the above	20	50	12	14	3	70	18	57

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	29	50	10	8	3	80	11	19
2019	Administration and operations	12	36	17	9	27	48	35	30
2019	Financial management	22	39	22	18	0	60	18	10
2019	Information technology	11	35	36	2	17	45	19	19
2019	Project management	21	47	16	0	16	68	16	18
2019	None of the above	13	41	21	16	9	54	25	27
2018	Communications or public affairs	38	43	15	4	0	81	4	14
2018	Science and technology	26	48	14	0	11	74	11	12
2018	Administration and operations	13	43	27	14	2	57	16	27
2018	Financial management	27	47	5	0	21	74	21	16
2018	Information technology	5	64	19	12	0	69	12	16
2018	Project management	43	26	21	0	10	69	10	21
2018	Other services to the public	40	41	7	12	0	81	12	12
2018	None of the above	15	64	5	16	0	79	16	31
2017	Client contact centre	18	27	11	27	18	45	45	11
2017	Science and technology	33	40	13	7	7	73	14	15
2017	Administration and operations	41	40	15	5	0	81	5	42
2017	Financial management	17	49	26	9	0	66	9	12
2017	Information management	20	62	9	0	9	82	9	11
2017	Information technology	26	41	12	11	11	67	22	27
2017	Project management	34	50	10	0	6	84	6	20
2017	Other services to the public	54	38	0	8	0	92	8	11
2017	None of the above	24	53	7	14	2	77	16	57

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	47	14	14	0	0	72	14	19
2019	Administration and operations	13	37	14	26	10	0	50	36	30
2019	Financial management	9	33	18	4	36	0	42	40	10
2019	Information technology	2	42	31	15	0	10	49	17	19
2019	Project management	5	46	29	4	16	0	51	20	18
2019	None of the above	13	30	19	17	21	0	43	38	26
2018	Communications or public affairs	30	47	19	4	0	0	77	4	14
2018	Science and technology	49	34	14	3	0	0	82	3	12
2018	Administration and operations	2	34	18	43	2	0	37	45	27
2018	Financial management	22	13	13	29	23	0	35	52	16
2018	Information technology	5	41	33	21	0	0	45	21	16
2018	Project management	16	37	13	33	0	0	54	33	21
2018	Other services to the public	17	39	41	3	0	0	56	3	12
2018	None of the above	15	33	22	28	2	0	48	29	32
2017	Client contact centre	27	27	9	20	18	0	53	38	11
2017	Science and technology	20	47	18	7	7	0	67	14	15
2017	Administration and operations	22	40	22	14	2	0	62	16	42
2017	Financial management	0	42	17	41	0	0	42	41	12
2017	Information management	11	62	9	0	9	9	80	10	11
2017	Information technology	22	30	25	19	4	0	53	22	27
2017	Project management	20	44	16	10	10	0	64	20	20
2017	Other services to the public	30	61	10	0	0	0	90	0	11
2017	None of the above	12	51	22	5	8	1	64	14	57

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	62	35	0	0	0	3	0	100	0	19
2019	Administration and operations	22	38	31	7	2	0	0	59	10	29
2019	Financial management	15	45	18	22	0	0	0	60	22	10
2019	Information technology	22	64	2	12	0	0	0	86	12	19
2019	Project management	46	34	14	5	0	0	0	80	5	18
2019	None of the above	30	42	5	12	5	0	6	77	18	27
2018	Communications or public affairs	61	19	0	19	0	0	0	81	19	14
2018	Science and technology	45	41	3	0	11	0	0	86	11	12
2018	Administration and operations	28	50	18	5	0	0	0	77	5	27
2018	Financial management	48	26	0	23	3	0	0	74	26	16
2018	Information technology	7	66	26	0	0	0	0	74	0	16
2018	Project management	48	42	10	0	0	0	0	90	0	21
2018	Other services to the public	37	59	3	0	0	0	0	97	0	12
2018	None of the above	36	52	3	7	2	0	0	88	9	32
2017	Client contact centre	29	54	18	0	0	0	0	82	0	11
2017	Science and technology	43	50	7	0	0	0	0	93	0	15
2017	Administration and operations	41	43	9	5	2	0	0	84	7	42
2017	Financial management	41	33	26	0	0	0	0	74	0	12
2017	Information management	46	36	9	9	0	0	0	82	9	11
2017	Information technology	22	63	4	11	0	0	0	86	11	27
2017	Project management	44	41	5	5	6	0	0	85	10	20
2017	Other services to the public	92	8	0	0	0	0	0	100	0	11
2017	None of the above	36	44	16	2	2	0	0	80	3	57

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	42	3	23	8	0	0	66	31	19
2019	Administration and operations	24	22	35	12	7	0	0	46	19	29
2019	Financial management	24	31	18	6	22	0	0	55	27	10
2019	Information technology	24	63	9	3	0	0	0	87	3	18
2019	Project management	12	70	5	12	0	0	0	83	12	18
2019	None of the above	36	28	18	17	2	0	0	63	19	27
2018	Communications or public affairs	27	60	13	0	0	0	0	87	0	14
2018	Science and technology	55	37	8	0	0	0	0	92	0	12
2018	Administration and operations	12	43	16	5	25	0	0	54	30	27
2018	Financial management	3	21	23	5	37	0	10	27	47	16
2018	Information technology	5	78	7	9	0	0	0	84	9	16
2018	Project management	36	14	21	27	2	0	0	50	29	21
2018	Other services to the public	29	33	10	12	16	0	0	62	28	12
2018	None of the above	31	42	12	14	2	0	0	73	15	32
2017	Client contact centre	35	29	9	9	18	0	0	64	27	11
2017	Science and technology	52	22	13	13	0	0	0	74	13	14
2017	Administration and operations	29	40	15	9	7	0	0	69	16	42
2017	Financial management	17	34	9	16	25	0	0	51	41	12
2017	Information management	45	55	0	0	0	0	0	100	0	11
2017	Information technology	34	44	8	7	0	0	7	84	8	27
2017	Project management	26	29	20	10	10	5	0	58	21	20
2017	Other services to the public	38	28	20	0	15	0	0	66	15	11
2017	None of the above	25	40	15	13	7	0	0	65	19	57

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	14	9	36	21	18	0	3	39	23	20
2019	Administration and operations	7	52	29	5	7	0	0	12	59	30
2019	Financial management	27	40	33	0	0	0	0	0	67	10
2019	Information technology	23	31	44	0	0	0	2	0	55	19
2019	Project management	16	34	37	4	5	4	0	9	52	18
2019	None of the above	21	19	31	28	2	0	0	30	40	26
2018	Communications or public affairs	0	15	27	40	17	0	0	57	15	14
2018	Science and technology	0	26	45	14	4	0	11	20	29	12
2018	Administration and operations	7	59	28	7	0	0	0	7	66	27
2018	Financial management	10	45	19	16	0	0	10	18	62	16
2018	Information technology	41	40	17	3	0	0	0	3	81	16
2018	Project management	10	17	43	14	8	8	0	24	30	21
2018	Other services to the public	0	12	54	26	7	0	0	33	12	12
2018	None of the above	25	25	28	19	3	0	0	22	50	32
2017	Client contact centre	9	55	9	27	0	0	0	27	64	11
2017	Science and technology	13	26	34	6	7	0	14	15	45	15
2017	Administration and operations	7	31	36	19	5	0	2	24	39	42
2017	Financial management	0	59	41	0	0	0	0	0	59	12
2017	Information management	0	27	54	20	0	0	0	20	27	11
2017	Information technology	18	47	19	8	4	0	4	13	67	27
2017	Project management	6	29	47	9	5	5	0	14	37	20
2017	Other services to the public	0	7	58	28	7	0	0	35	7	11
2017	None of the above	10	27	41	14	6	0	2	20	38	57

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	12	6	44	13	21	0	3	35	19	19
2019	Administration and operations	7	24	49	15	5	0	0	20	31	29
2019	Financial management	36	27	33	4	0	0	0	4	63	10
2019	Information technology	10	34	33	17	7	0	0	23	44	19
2019	Project management	20	27	41	7	5	0	0	12	47	18
2019	None of the above	14	24	20	28	8	6	0	38	41	26
2018	Communications or public affairs	0	0	18	56	10	0	17	79	0	13
2018	Science and technology	0	7	42	22	15	3	11	44	8	12
2018	Administration and operations	5	12	45	18	7	11	2	29	19	27
2018	Financial management	5	41	19	12	3	10	10	18	59	16
2018	Information technology	9	41	14	17	9	9	0	29	55	16
2018	Project management	0	5	44	37	5	8	0	46	6	21
2018	Other services to the public	0	16	51	13	21	0	0	34	16	12
2018	None of the above	10	17	37	29	2	5	0	32	29	32
2017	Client contact centre	0	36	45	11	0	9	0	12	39	11
2017	Science and technology	7	6	33	27	6	0	21	42	17	15
2017	Administration and operations	7	15	41	12	12	5	9	28	25	42
2017	Financial management	9	17	50	9	8	9	0	18	28	12
2017	Information management	9	18	36	20	9	9	0	32	29	11
2017	Information technology	4	36	29	19	4	0	8	25	43	27
2017	Project management	6	10	35	31	14	5	0	47	16	20
2017	Other services to the public	7	10	30	18	25	10	0	48	19	11
2017	None of the above	3	20	32	29	6	4	7	38	26	56

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	37	18	0	3	0	3	3	79	20
2019	Administration and operations	30	27	30	2	2	5	4	5	62	30
2019	Financial management	44	51	6	0	0	0	0	0	94	10
2019	Information technology	25	20	28	17	0	10	0	18	51	19
2019	Project management	75	25	0	0	0	0	0	0	100	18
2019	None of the above	43	51	0	6	0	0	0	6	94	26
2018	Communications or public affairs	15	37	31	12	4	0	0	16	52	14
2018	Science and technology	11	34	14	0	26	0	14	30	53	12
2018	Administration and operations	54	16	21	7	0	0	2	7	72	27
2018	Financial management	16	53	16	3	13	0	0	16	68	16
2018	Information technology	19	52	26	3	0	0	0	3	71	16
2018	Project management	31	32	23	8	6	0	0	14	63	21
2018	Other services to the public	15	46	29	10	0	0	0	10	61	12
2018	None of the above	33	28	21	12	2	5	0	14	64	32
2017	Client contact centre	18	62	20	0	0	0	0	0	80	11
2017	Science and technology	14	18	48	5	0	0	14	6	38	15
2017	Administration and operations	28	26	24	12	6	0	5	18	56	42
2017	Financial management	25	17	50	8	0	0	0	8	42	12
2017	Information management	18	18	27	38	0	0	0	38	36	11
2017	Information technology	15	19	34	20	4	0	7	26	37	26
2017	Project management	25	31	34	5	5	0	0	10	56	20
2017	Other services to the public	0	25	65	10	0	0	0	10	25	11
2017	None of the above	24	25	25	9	8	0	9	18	54	57

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	37	33	21	3	0	3	24	42	20
2019	Administration and operations	12	23	45	17	2	0	0	20	35	30
2019	Financial management	9	40	33	18	0	0	0	18	49	10
2019	Information technology	14	22	41	13	10	0	0	23	36	19
2019	Project management	14	27	44	14	0	0	0	14	42	18
2019	None of the above	19	25	29	25	2	0	0	27	44	26
2018	Communications or public affairs	15	19	30	27	8	0	0	35	34	14
2018	Science and technology	14	11	11	37	15	0	11	58	29	12
2018	Administration and operations	5	39	45	11	0	0	0	11	43	27
2018	Financial management	10	50	16	11	13	0	0	24	60	16
2018	Information technology	23	37	29	11	0	0	0	11	60	15
2018	Project management	0	28	37	29	6	0	0	35	28	21
2018	Other services to the public	0	26	40	17	17	0	0	34	26	12
2018	None of the above	9	26	37	26	2	0	0	28	35	30
2017	Client contact centre	11	27	53	9	0	0	0	9	38	11
2017	Science and technology	6	22	28	23	14	0	8	40	29	14
2017	Administration and operations	5	28	34	26	2	0	5	30	34	42
2017	Financial management	0	34	58	9	0	0	0	9	34	12
2017	Information management	9	0	54	38	0	0	0	38	9	11
2017	Information technology	16	36	25	19	0	4	0	20	54	25
2017	Project management	6	14	51	10	19	0	0	29	20	20
2017	Other services to the public	0	0	82	0	18	0	0	18	0	11
2017	None of the above	10	19	42	20	8	0	2	28	29	57

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	17	21	30	0	32	0	0	32	38	20
2019	Administration and operations	17	54	5	15	5	2	2	21	74	30
2019	Financial management	42	22	33	0	0	0	4	0	66	10
2019	Information technology	24	28	19	17	12	0	0	29	52	19
2019	Project management	43	25	22	5	5	0	0	10	68	18
2019	None of the above	43	32	22	3	0	0	0	3	75	26
2018	Communications or public affairs	0	0	60	8	8	0	23	21	0	14
2018	Science and technology	14	31	0	29	15	0	11	49	51	12
2018	Administration and operations	39	34	9	9	9	0	0	18	72	27
2018	Financial management	47	19	16	8	0	0	10	9	73	16
2018	Information technology	21	28	0	22	9	9	9	39	61	16
2018	Project management	32	17	35	10	6	0	0	16	49	20
2018	Other services to the public	12	16	39	13	7	0	12	24	32	12
2018	None of the above	22	37	22	16	3	0	0	19	59	32
2017	Client contact centre	45	20	18	18	0	0	0	18	65	11
2017	Science and technology	0	37	29	14	13	0	7	30	40	15
2017	Administration and operations	11	28	24	22	10	0	5	33	42	42
2017	Financial management	16	33	43	8	0	0	0	8	49	12
2017	Information management	9	18	18	55	0	0	0	55	27	11
2017	Information technology	25	22	19	27	0	0	7	29	51	27
2017	Project management	20	15	30	20	5	5	5	27	39	20
2017	Other services to the public	17	35	20	18	10	0	0	28	52	11
2017	None of the above	18	34	24	10	6	4	5	17	57	57

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	8	21	39	21	0	6	63	15	20
2019	Administration and operations	9	29	36	9	11	2	2	21	41	30
2019	Financial management	49	27	6	18	0	0	0	18	76	10
2019	Information technology	12	9	15	20	31	7	7	59	24	19
2019	Project management	11	40	21	14	10	4	0	25	53	18
2019	None of the above	10	22	38	6	12	12	0	21	36	26
2018	Communications or public affairs	0	15	8	57	4	0	15	73	18	14
2018	Science and technology	0	11	31	32	15	0	11	53	13	12
2018	Administration and operations	14	32	16	26	5	2	5	33	50	26
2018	Financial management	16	45	21	5	3	0	10	9	68	16
2018	Information technology	9	3	33	22	14	9	9	45	15	16
2018	Project management	3	18	55	8	16	0	0	24	21	21
2018	Other services to the public	0	12	26	62	0	0	0	62	12	12
2018	None of the above	2	14	20	44	15	0	5	63	16	32
2017	Client contact centre	18	27	9	27	11	9	0	41	49	11
2017	Science and technology	7	6	6	32	42	0	7	79	14	15
2017	Administration and operations	5	17	21	24	24	2	7	53	24	42
2017	Financial management	8	25	51	8	0	9	0	8	36	12
2017	Information management	9	18	18	44	11	0	0	55	27	11
2017	Information technology	0	29	11	35	19	4	4	57	31	27
2017	Project management	0	5	31	30	29	5	0	63	5	20
2017	Other services to the public	0	0	17	30	45	8	0	81	0	11
2017	None of the above	0	11	21	31	21	3	13	62	13	57

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	14	45	21	15	3	0	3	18	61	20
2019	Administration and operations	29	36	22	13	0	0	0	13	65	29
2019	Information technology	21	28	26	2	7	7	10	10	59	19
2019	Project management	46	49	5	0	0	0	0	0	95	18
2019	None of the above	56	12	26	6	0	0	0	6	68	27
2018	Communications or public affairs	19	9	56	8	8	0	0	16	28	14
2018	Science and technology	7	42	11	14	15	0	11	33	54	12
2018	Administration and operations	47	30	16	5	0	0	2	5	79	27
2018	Financial management	39	23	25	3	10	0	0	13	62	16
2018	Information technology	17	43	38	3	0	0	0	3	60	16
2018	Project management	42	38	20	0	0	0	0	0	80	21
2018	Other services to the public	38	39	10	10	0	0	3	10	79	12
2018	None of the above	24	35	25	9	2	5	0	11	62	32
2017	Client contact centre	9	54	37	0	0	0	0	0	63	11
2017	Science and technology	14	24	41	7	6	0	7	14	42	15
2017	Administration and operations	14	26	41	7	5	2	5	13	43	42
2017	Financial management	25	26	41	9	0	0	0	9	51	12
2017	Information management	9	27	56	9	0	0	0	9	36	11
2017	Information technology	18	22	40	12	8	0	0	20	40	27
2017	Project management	21	44	25	5	6	0	0	10	65	20
2017	Other services to the public	20	10	51	0	20	0	0	20	30	11
2017	None of the above	19	30	32	9	6	0	4	15	51	57

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	16	40	23	0	0	3	24	35	19
2019	Administration and operations	14	37	30	16	2	0	0	18	51	30
2019	Financial management	4	40	33	24	0	0	0	24	44	10
2019	Information technology	7	15	33	16	23	7	0	42	23	19
2019	Project management	16	20	23	27	11	4	0	39	37	18
2019	None of the above	19	35	35	5	6	0	0	11	53	25

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	62	11	3	12	12	0	73	24	20
2019	Administration and operations	41	35	14	0	10	0	76	10	30
2019	Financial management	49	51	0	0	0	0	100	0	10
2019	Information technology	42	42	15	0	0	0	85	0	19
2019	Project management	58	35	0	7	0	0	93	7	18
2019	None of the above	55	18	5	12	11	0	73	23	27
2017	Client contact centre	45	36	9	11	0	0	80	11	11
2017	Science and technology	47	32	14	7	0	0	79	7	15
2017	Administration and operations	45	38	2	9	2	2	86	12	42
2017	Financial management	50	50	0	0	0	0	100	0	12
2017	Information management	47	27	9	18	0	0	73	18	11
2017	Information technology	52	41	0	4	4	0	93	7	27
2017	Project management	55	21	14	5	5	0	76	10	20
2017	Other services to the public	63	37	0	0	0	0	100	0	11
2017	None of the above	48	36	5	7	4	0	84	10	57

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	9	24	28	18	6	0	15	38	29	20
2019	Administration and operations	12	38	19	10	18	0	4	52	28	30
2019	Financial management	6	13	36	18	27	0	0	19	45	10
2019	Information technology	9	25	35	9	11	2	10	38	22	19
2019	Project management	23	67	11	0	0	0	0	89	0	18
2019	None of the above	25	22	26	10	11	6	0	51	22	27
2018	Communications or public affairs	28	25	39	4	4	0	0	53	8	14
2018	Science and technology	37	34	26	0	0	0	3	73	0	12
2018	Administration and operations	9	46	25	7	7	5	2	59	15	28
2018	Financial management	6	40	16	11	13	0	13	54	28	15
2018	Information technology	3	60	12	21	5	0	0	62	26	16
2018	Project management	32	39	5	16	0	8	0	77	18	21
2018	Other services to the public	17	44	35	0	3	0	0	62	3	12
2018	None of the above	12	43	23	5	15	2	0	56	21	32
2017	Client contact centre	18	46	9	9	9	0	9	70	20	11
2017	Science and technology	14	45	20	0	14	0	6	63	15	15
2017	Administration and operations	15	40	17	19	5	2	2	57	25	42
2017	Financial management	9	16	26	33	9	9	0	27	45	12
2017	Information management	18	36	9	18	9	0	11	60	30	11
2017	Information technology	19	37	22	7	11	0	4	58	19	27
2017	Project management	9	46	15	19	6	5	0	58	26	20
2017	Other services to the public	17	53	30	0	0	0	0	70	0	11
2017	None of the above	13	40	18	13	10	5	2	56	24	57

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	36	3	11	6	0	80	17	20
2019	Administration and operations	24	42	2	22	10	0	66	32	30
2019	Financial management	15	27	54	0	4	0	42	4	10
2019	Information technology	27	39	19	7	9	0	66	15	19
2019	Project management	41	43	0	16	0	0	84	16	18
2019	None of the above	31	27	24	6	6	6	62	12	27
2018	Communications or public affairs	40	42	9	9	0	0	82	9	13
2018	Science and technology	52	48	0	0	0	0	100	0	12
2018	Administration and operations	11	46	15	15	11	0	58	27	28
2018	Financial management	25	51	11	11	3	0	76	13	15
2018	Information technology	24	41	24	12	0	0	65	12	16
2018	Project management	32	53	0	15	0	0	85	15	21
2018	Other services to the public	44	37	3	16	0	0	81	16	12
2018	None of the above	33	46	7	12	2	0	79	14	32
2017	Client contact centre	36	64	0	0	0	0	100	0	11
2017	Science and technology	26	42	33	0	0	0	67	0	15
2017	Administration and operations	31	47	7	9	5	0	79	14	42
2017	Financial management	33	50	9	9	0	0	83	9	12
2017	Information management	29	53	9	0	9	0	82	9	11
2017	Information technology	34	33	11	19	4	0	67	22	27
2017	Project management	39	45	6	5	6	0	84	10	20
2017	Other services to the public	37	53	10	0	0	0	90	0	11
2017	None of the above	26	56	9	7	2	0	82	9	57

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	9	9	11	3	0	77	14	20
2019	Administration and operations	41	27	20	9	2	0	68	11	29
2019	Financial management	6	71	0	24	0	0	76	24	10
2019	Information technology	29	46	16	7	2	0	75	9	19
2019	Project management	48	47	0	5	0	0	95	5	18
2019	None of the above	32	50	8	8	3	0	82	10	27
2018	Communications or public affairs	76	14	5	5	0	0	90	5	13
2018	Science and technology	38	56	3	0	0	3	97	0	12
2018	Administration and operations	31	46	5	18	0	0	77	18	27
2018	Financial management	30	70	0	0	0	0	100	0	15
2018	Information technology	14	55	28	2	0	0	69	2	16
2018	Project management	48	41	0	11	0	0	89	11	21
2018	Other services to the public	56	41	3	0	0	0	97	0	12
2018	None of the above	24	50	17	9	0	0	74	9	32
2017	Client contact centre	18	73	0	9	0	0	91	9	11
2017	Science and technology	20	58	21	0	0	0	79	0	15
2017	Administration and operations	39	47	7	8	0	0	85	8	41
2017	Financial management	34	41	26	0	0	0	74	0	12
2017	Information management	46	27	18	0	9	0	73	9	11
2017	Information technology	27	52	14	0	7	0	78	7	27
2017	Project management	35	50	6	9	0	0	85	9	20
2017	Other services to the public	35	55	10	0	0	0	90	0	11
2017	None of the above	25	58	10	6	2	0	83	7	57

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	33	58	6	0	0	3	0	94	0	20
2019	Administration and operations	35	24	14	25	0	0	2	61	26	30
2019	Financial management	9	73	18	0	0	0	0	82	0	10
2019	Information technology	21	55	15	2	7	0	0	76	9	19
2019	Project management	28	56	11	5	0	0	0	84	5	18
2019	None of the above	21	48	25	6	0	0	0	69	6	27
2018	Communications or public affairs	56	35	0	4	0	4	0	96	4	14
2018	Science and technology	31	66	3	0	0	0	0	97	0	12
2018	Administration and operations	26	53	11	2	5	0	2	81	7	28
2018	Financial management	39	40	0	21	0	0	0	79	21	15
2018	Information technology	29	40	19	12	0	0	0	69	12	16
2018	Project management	43	34	13	10	0	0	0	77	10	21
2018	Other services to the public	55	42	3	0	0	0	0	97	0	12
2018	None of the above	26	48	23	2	2	0	0	74	3	32

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	50	15	20	15	0	0	66	15	20
2019	Administration and operations	33	34	11	10	10	2	68	20	30
2019	Financial management	49	45	6	0	0	0	94	0	10
2019	Information technology	37	40	7	0	7	10	86	7	19
2019	Project management	56	36	5	4	0	0	91	4	18
2019	None of the above	37	24	22	8	3	6	65	11	27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	47	21	12	17	3	0	0	68	20	20
2019	Administration and operations	24	38	5	32	2	0	0	61	34	30
2019	Financial management	31	24	27	18	0	0	0	55	18	10
2019	Information technology	19	53	11	10	7	0	0	73	17	19
2019	Project management	54	22	7	14	4	0	0	75	17	18
2019	None of the above	45	28	5	11	12	0	0	73	22	27
2018	Communications or public affairs	30	62	4	0	0	4	0	96	0	14
2018	Science and technology	31	52	14	0	3	0	0	82	3	12
2018	Administration and operations	25	42	20	14	0	0	0	66	14	28
2018	Financial management	27	5	23	13	31	0	0	33	44	16
2018	Information technology	16	45	10	28	0	0	0	62	28	16
2018	Project management	37	52	5	5	0	0	0	90	5	21
2018	Other services to the public	41	19	12	12	3	0	12	68	18	12
2018	None of the above	33	43	12	7	5	0	0	76	12	32
2017	Client contact centre	27	45	11	18	0	0	0	71	18	11
2017	Science and technology	27	40	12	13	7	0	0	67	20	15
2017	Administration and operations	26	44	9	12	9	0	0	70	21	42
2017	Financial management	9	24	9	25	34	0	0	32	59	12
2017	Information management	20	62	9	0	9	0	0	82	9	11
2017	Information technology	12	49	32	7	0	0	0	60	7	27
2017	Project management	30	35	10	14	6	5	0	68	21	20
2017	Other services to the public	37	38	8	17	0	0	0	75	17	11
2017	None of the above	25	44	17	10	4	0	0	69	14	57

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	49	18	6	0	0	0	76	6	20
2019	Administration and operations	36	25	12	15	12	0	0	61	27	30
2019	Financial management	35	59	0	6	0	0	0	94	6	10
2019	Information technology	44	35	9	7	7	0	0	78	13	19
2019	Project management	56	26	4	11	4	0	0	82	14	18
2019	None of the above	39	33	8	9	11	0	0	73	19	27
2018	Communications or public affairs	60	16	15	4	0	4	0	80	4	14
2018	Science and technology	49	34	14	3	0	0	0	82	3	12
2018	Administration and operations	42	38	14	7	0	0	0	79	7	28
2018	Financial management	27	36	3	23	10	0	0	64	34	16
2018	Information technology	43	29	9	9	9	0	0	72	19	16
2018	Project management	56	33	8	3	0	0	0	89	3	21
2018	Other services to the public	46	25	12	3	0	0	12	82	4	12
2018	None of the above	45	36	15	2	2	0	0	81	4	32
2017	Client contact centre	18	54	20	0	0	9	0	78	0	11
2017	Science and technology	33	42	12	13	0	0	0	74	13	15
2017	Administration and operations	44	40	12	0	2	2	0	86	2	42
2017	Financial management	16	33	26	17	9	0	0	49	25	12
2017	Information management	22	68	0	0	10	0	0	90	10	10
2017	Information technology	26	37	22	7	4	4	0	66	11	27
2017	Project management	24	45	15	6	6	5	0	72	12	20
2017	Other services to the public	55	38	7	0	0	0	0	93	0	11
2017	None of the above	28	46	17	5	2	2	0	76	7	57

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	27	52	6	15	0	0	0	79	15	20
2019	Administration and operations	32	32	7	19	10	0	0	64	29	30
2019	Information technology	33	48	13	0	7	0	0	80	7	19
2019	Project management	56	32	0	9	4	0	0	88	12	18
2019	None of the above	41	31	2	21	5	0	0	72	26	26
2018	Communications or public affairs	22	47	23	4	0	4	0	71	4	14
2018	Science and technology	49	34	0	14	3	0	0	82	18	12
2018	Administration and operations	33	33	14	20	0	0	0	66	20	28
2018	Financial management	40	26	10	13	10	0	0	66	23	16
2018	Information technology	16	53	21	9	0	0	0	69	9	16
2018	Project management	51	18	19	12	0	0	0	69	12	21
2018	Other services to the public	44	3	16	12	12	0	12	54	28	12
2018	None of the above	38	45	10	7	0	0	0	83	7	32
2017	Client contact centre	27	54	20	0	0	0	0	80	0	11
2017	Science and technology	27	52	0	6	14	0	0	80	20	15
2017	Administration and operations	29	47	14	7	2	0	0	77	9	42
2017	Financial management	8	33	26	25	9	0	0	41	34	12
2017	Information management	38	45	9	0	9	0	0	82	9	11
2017	Information technology	29	48	4	15	4	0	0	78	19	27
2017	Project management	18	47	10	14	6	5	0	68	21	20
2017	Other services to the public	55	17	20	8	0	0	0	72	8	11
2017	None of the above	32	46	12	9	2	0	0	78	10	57

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	70	25	5	0	0	95	0	20
2019	Administration and operations	76	14	0	0	10	90	10	30
2019	Financial management	94	6	0	0	0	100	0	10
2019	Information technology	64	22	14	0	0	86	0	18
2019	Project management	96	4	0	0	0	100	0	18
2019	None of the above	85	13	2	0	0	98	0	26
2017	Client contact centre	73	27	0	0	0	100	0	11
2017	Science and technology	59	41	0	0	0	100	0	15
2017	Administration and operations	74	22	0	5	0	95	5	42
2017	Financial management	75	25	0	0	0	100	0	12
2017	Information management	64	27	0	0	9	91	9	11
2017	Information technology	62	23	12	4	0	85	4	27
2017	Project management	60	26	5	5	5	86	10	20
2017	Other services to the public	90	10	0	0	0	100	0	11
2017	None of the above	78	19	2	2	0	97	2	57

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	21	12	12	3	0	0	73	15	20
2019	Administration and operations	53	23	7	15	0	0	2	77	16	29
2019	Financial management	47	53	0	0	0	0	0	100	0	10
2019	Information technology	33	61	0	0	7	0	0	93	7	19
2019	Project management	56	21	4	9	11	0	0	77	20	18
2019	None of the above	53	24	2	3	12	0	6	82	16	27
2017	Client contact centre	35	27	0	9	20	0	9	69	31	11
2017	Science and technology	27	39	27	0	7	0	0	66	7	15
2017	Administration and operations	40	26	16	7	2	5	3	72	10	42
2017	Financial management	50	17	26	0	8	0	0	67	8	12
2017	Information management	38	27	18	0	9	0	9	70	10	11
2017	Information technology	47	41	8	4	0	0	0	88	4	27
2017	Project management	35	31	5	17	6	6	0	70	25	19
2017	Other services to the public	35	65	0	0	0	0	0	100	0	11
2017	None of the above	23	45	18	5	0	4	5	75	6	57

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	48	24	22	6	0	0	72	6	20
2019	Administration and operations	60	18	10	2	8	2	80	10	30
2019	Financial management	53	47	0	0	0	0	100	0	10
2019	Information technology	69	12	13	0	7	0	80	7	19
2019	Project management	56	39	5	0	0	0	95	0	18
2019	None of the above	54	19	11	8	9	0	73	16	27
2018	Communications or public affairs	41	47	12	0	0	0	88	0	14
2018	Science and technology	49	37	14	0	0	0	86	0	12
2018	Administration and operations	52	25	18	5	0	0	78	5	28
2018	Financial management	53	23	10	3	10	0	77	13	16
2018	Information technology	34	36	0	21	9	0	69	31	16
2018	Project management	53	34	2	10	0	0	88	10	21
2018	Other services to the public	81	3	16	0	0	0	84	0	12
2018	None of the above	57	43	0	0	0	0	100	0	32
2017	Client contact centre	53	38	0	9	0	0	91	9	11
2017	Science and technology	34	46	7	13	0	0	80	13	15
2017	Administration and operations	55	34	9	2	0	0	88	2	42
2017	Financial management	25	41	9	9	17	0	66	26	12
2017	Information management	47	36	9	0	9	0	82	9	11
2017	Information technology	33	48	15	0	4	0	81	4	27
2017	Project management	46	25	10	14	6	0	71	20	20
2017	Other services to the public	45	35	20	0	0	0	80	0	11
2017	None of the above	53	37	5	2	4	0	90	5	56

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	50	30	6	14	0	0	79	14	19
2019	Administration and operations	38	30	2	17	12	0	68	29	30
2019	Financial management	31	45	0	24	0	0	76	24	10
2019	Information technology	31	47	9	7	7	0	78	13	19
2019	Project management	50	26	0	20	4	0	77	23	18
2019	None of the above	46	19	16	3	16	0	65	19	27
2018	Communications or public affairs	49	43	4	4	0	0	92	4	14
2018	Science and technology	38	45	14	0	3	0	82	3	12
2018	Administration and operations	33	33	20	11	2	0	66	14	28
2018	Financial management	27	26	13	21	13	0	53	34	16
2018	Information technology	16	36	17	12	19	0	52	31	16
2018	Project management	54	31	2	5	0	8	92	6	21
2018	Other services to the public	44	15	12	25	3	0	59	28	12
2018	None of the above	52	31	12	3	2	0	83	5	32
2017	Client contact centre	36	45	0	20	0	0	80	20	11
2017	Science and technology	40	40	0	13	7	0	80	20	15
2017	Administration and operations	46	31	19	5	0	0	77	5	42
2017	Financial management	0	49	17	8	26	0	49	34	12
2017	Information management	38	45	9	0	9	0	82	9	11
2017	Information technology	33	34	26	4	4	0	67	7	27
2017	Project management	29	36	15	10	10	0	65	20	20
2017	Other services to the public	37	53	0	10	0	0	90	10	11
2017	None of the above	40	42	6	5	7	0	82	12	57

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	21	18	9	8	3	64	17	20
2019	Administration and operations	27	18	7	21	24	2	46	46	30
2019	Financial management	6	33	18	26	0	18	47	31	10
2019	Information technology	15	15	34	21	13	2	31	34	19
2019	Project management	5	11	41	20	24	0	16	43	18
2019	None of the above	5	24	9	40	23	0	28	63	27
2018	Communications or public affairs	34	43	23	0	0	0	77	0	14
2018	Science and technology	23	48	11	3	0	14	83	4	12
2018	Administration and operations	7	18	49	15	2	9	27	19	28
2018	Financial management	22	30	13	11	11	13	60	24	15
2018	Information technology	0	40	5	36	0	19	49	44	16
2018	Project management	22	21	39	18	0	0	43	18	21
2018	Other services to the public	40	28	19	10	0	3	70	10	12
2018	None of the above	5	34	21	26	7	7	42	36	32
2017	Client contact centre	0	9	29	18	27	18	11	54	11
2017	Science and technology	7	30	34	14	14	0	37	29	15
2017	Administration and operations	15	38	29	16	2	0	52	19	42
2017	Financial management	16	34	26	25	0	0	50	25	12
2017	Information management	20	27	18	18	9	9	51	30	11
2017	Information technology	4	37	35	11	4	11	45	16	27
2017	Project management	9	40	31	10	0	10	55	11	20
2017	Other services to the public	27	38	27	0	0	8	71	0	11
2017	None of the above	13	31	28	12	8	9	48	21	57

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	38	15	15	11	0	59	26	20
2019	Administration and operations	7	31	7	28	27	0	38	55	30
2019	Financial management	6	11	22	22	40	0	17	62	10
2019	Information technology	13	4	22	43	17	0	17	60	19
2019	Project management	0	9	7	36	45	4	9	84	18
2019	None of the above	5	15	14	18	48	0	20	67	27
2018	Communications or public affairs	26	51	4	19	0	0	77	19	14
2018	Science and technology	31	48	11	7	3	0	79	10	12
2018	Administration and operations	0	38	9	33	11	9	41	49	28
2018	Financial management	15	24	21	6	24	11	43	33	15
2018	Information technology	2	16	43	38	0	0	19	38	16
2018	Project management	13	22	30	20	14	0	35	34	21
2018	Other services to the public	17	25	44	13	0	0	43	13	12
2018	None of the above	12	16	28	23	22	0	27	45	32
2017	Client contact centre	0	18	11	27	45	0	18	71	11
2017	Science and technology	7	24	41	14	14	0	31	29	15
2017	Administration and operations	12	33	29	21	2	3	46	24	42
2017	Financial management	8	50	33	0	9	0	58	9	12
2017	Information management	11	44	9	18	18	0	55	36	11
2017	Information technology	0	34	45	11	11	0	34	22	27
2017	Project management	5	34	20	27	10	5	40	39	20
2017	Other services to the public	0	55	20	17	0	8	60	19	11
2017	None of the above	5	31	29	21	11	2	37	33	57

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	18	33	26	3	0	38	29	20
2019	Administration and operations	5	20	18	28	29	0	24	58	30
2019	Financial management	0	11	18	13	40	18	14	64	10
2019	Information technology	7	7	22	29	35	0	13	64	19
2019	Project management	0	0	4	58	29	9	0	96	17
2019	None of the above	5	6	14	19	56	0	11	75	26
2018	Communications or public affairs	22	31	34	8	0	4	56	8	14
2018	Science and technology	11	45	26	14	3	0	57	18	12
2018	Administration and operations	0	14	36	37	13	0	14	50	27
2018	Financial management	0	36	11	8	24	21	45	41	15
2018	Information technology	0	7	45	31	17	0	7	48	16
2018	Project management	3	33	24	24	17	0	36	41	20
2018	Other services to the public	17	15	29	38	0	0	33	38	12
2018	None of the above	2	12	17	54	10	5	14	68	32
2017	Client contact centre	0	20	9	36	36	0	20	71	11
2017	Science and technology	7	25	41	13	14	0	32	27	15
2017	Administration and operations	7	24	38	26	2	3	32	29	42
2017	Financial management	0	25	42	16	9	9	27	27	12
2017	Information management	11	27	9	27	27	0	37	54	11
2017	Information technology	0	22	37	26	14	0	22	40	27
2017	Project management	4	19	25	37	5	10	26	46	20
2017	Other services to the public	10	35	39	15	0	0	45	15	11
2017	None of the above	5	22	33	27	9	4	28	37	57

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	21	15	59	3	0	24	62	20
2019	Administration and operations	7	17	14	26	36	0	24	62	30
2019	Financial management	6	9	4	58	24	0	15	81	10
2019	Information technology	7	12	35	34	13	0	19	47	19
2019	Project management	0	9	4	49	34	5	9	87	18
2019	None of the above	5	6	13	27	49	0	11	76	27
2018	Communications or public affairs	13	28	19	35	4	0	41	40	14
2018	Science and technology	11	42	33	0	14	0	53	14	12
2018	Administration and operations	0	20	7	34	39	0	20	73	28
2018	Financial management	0	46	13	13	16	11	52	33	15
2018	Information technology	2	12	38	29	19	0	14	48	16
2018	Project management	8	21	10	39	22	0	29	60	21
2018	Other services to the public	0	48	26	22	3	0	48	26	12
2018	None of the above	2	17	21	45	15	0	19	60	31
2017	Client contact centre	0	18	9	55	18	0	18	73	11
2017	Science and technology	7	31	26	21	14	0	38	36	15
2017	Administration and operations	5	35	21	34	2	2	41	37	42
2017	Financial management	0	42	49	0	9	0	42	9	12
2017	Information management	11	27	45	0	18	0	37	18	11
2017	Information technology	0	47	27	7	15	4	49	23	27
2017	Project management	5	28	26	31	10	0	33	41	20
2017	Other services to the public	0	47	30	15	8	0	47	24	11
2017	None of the above	9	21	35	23	13	0	29	35	57

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	74	12	11	0	3	0	0	86	3	20
2019	Administration and operations	56	27	0	2	10	2	2	87	13	30
2019	Financial management	96	4	0	0	0	0	0	100	0	10
2019	Information technology	48	26	13	7	0	0	7	79	7	19
2019	Project management	75	25	0	0	0	0	0	100	0	18
2019	None of the above	81	13	0	6	0	0	0	94	6	27

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	30	23	24	6	0	47	30	20
2019	Administration and operations	9	33	31	19	6	0	43	26	30
2019	Financial management	6	31	36	9	18	0	37	27	10
2019	Information technology	19	24	26	25	7	0	42	32	19
2019	Project management	10	19	20	27	23	0	30	50	18
2019	None of the above	11	20	25	31	14	0	30	45	27
2018	Communications or public affairs	22	62	8	8	0	0	84	8	14
2018	Science and technology	22	60	18	0	0	0	82	0	12
2018	Administration and operations	11	53	14	22	0	0	64	22	28
2018	Financial management	38	36	0	13	3	10	82	18	16
2018	Information technology	0	70	12	17	0	0	70	17	15
2018	Project management	17	39	24	21	0	0	55	21	20
2018	Other services to the public	30	32	35	3	0	0	62	3	12
2018	None of the above	10	53	28	7	2	0	64	8	32
2017	Client contact centre	0	55	27	18	0	0	55	18	11
2017	Science and technology	7	32	41	20	0	0	39	20	15
2017	Administration and operations	21	52	12	12	2	0	74	15	42
2017	Financial management	25	32	17	9	9	9	63	19	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	7	48	26	12	7	0	55	19	27
2017	Project management	5	53	10	31	0	0	58	31	20
2017	Other services to the public	45	48	0	7	0	0	93	7	11
2017	None of the above	16	48	20	12	5	0	64	17	57

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	29	9	8	34	20	38	54	20
2019	Administration and operations	2	9	12	48	28	11	76	30
2019	Financial management	6	6	22	44	24	11	67	10
2019	Information technology	0	7	34	60	0	7	60	19
2019	Project management	0	16	9	67	9	16	75	18
2019	None of the above	11	2	11	22	54	13	76	27

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	49	21	6	3	0	0	69	9	20
2019	Administration and operations	22	41	9	5	24	0	0	62	29	30
2019	Financial management	22	47	9	18	4	0	0	69	22	10
2019	Information technology	9	34	30	7	11	10	0	47	19	19
2019	Project management	19	34	31	16	0	0	0	53	16	18
2019	None of the above	11	38	6	29	17	0	0	48	46	27
2018	Communications or public affairs	22	62	4	8	0	0	4	87	8	14
2018	Science and technology	34	56	3	3	0	3	0	93	3	12
2018	Administration and operations	11	49	7	20	2	11	0	67	25	28
2018	Financial management	45	29	3	3	0	10	10	93	3	16
2018	Information technology	0	59	12	29	0	0	0	59	29	16
2018	Project management	27	42	15	16	0	0	0	69	16	21
2018	Other services to the public	17	57	0	26	0	0	0	74	26	12
2018	None of the above	15	31	34	7	0	12	0	53	8	30
2017	Client contact centre	18	29	27	27	0	0	0	46	27	11
2017	Science and technology	12	39	27	7	14	0	0	51	21	15
2017	Administration and operations	34	47	9	7	2	0	0	81	10	42
2017	Financial management	8	67	9	0	8	9	0	82	8	12
2017	Information management	20	53	9	0	18	0	0	73	18	11
2017	Information technology	11	49	14	19	4	4	0	62	23	27
2017	Project management	19	52	14	5	5	6	0	75	10	20
2017	Other services to the public	27	30	8	28	0	7	0	61	30	11
2017	None of the above	10	46	15	19	5	3	2	59	25	57

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	38	24	22	9	6	0	63	15	20
2019	Administration and operations	32	23	34	4	7	0	55	11	30
2019	Financial management	6	24	49	22	0	0	29	22	10
2019	Information technology	7	73	12	9	0	0	79	9	19
2019	Project management	17	34	22	14	9	4	54	24	18
2019	None of the above	11	45	9	25	11	0	55	36	27
2018	Communications or public affairs	32	43	20	4	0	0	76	4	14
2018	Science and technology	49	51	0	0	0	0	100	0	12
2018	Administration and operations	15	35	22	25	2	0	51	27	28
2018	Financial management	32	32	26	0	0	10	71	0	16
2018	Information technology	0	92	0	8	0	0	92	8	16
2018	Project management	39	27	34	0	0	0	66	0	21
2018	Other services to the public	30	54	3	12	0	0	84	12	12
2018	None of the above	26	49	14	12	0	0	74	12	32

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	15	20	25	11	9	18	3	43	25	20
2019	Administration and operations	17	14	14	35	17	2	0	32	53	30
2019	Financial management	18	29	42	0	0	4	8	53	0	10
2019	Information technology	9	30	24	7	9	22	0	50	19	19
2019	Project management	10	25	35	17	4	9	0	39	23	18
2019	None of the above	13	14	27	30	16	0	0	27	46	26
2018	Communications or public affairs	23	40	29	4	0	4	0	66	4	13
2018	Science and technology	0	57	26	0	0	14	3	69	0	12
2018	Administration and operations	9	22	33	14	7	15	0	36	24	28
2018	Financial management	3	39	5	3	0	23	27	84	5	16
2018	Information technology	0	26	24	19	10	21	0	33	37	16
2018	Project management	3	37	29	17	11	3	0	41	29	21
2018	Other services to the public	10	30	16	28	12	3	0	42	42	12
2018	None of the above	5	34	19	19	15	7	0	43	37	32
2017	Client contact centre	18	9	9	55	9	0	0	27	64	11
2017	Science and technology	7	26	45	7	14	0	0	33	21	15
2017	Administration and operations	12	28	31	16	5	7	0	43	23	42
2017	Financial management	0	41	26	16	0	17	0	50	19	12
2017	Information management	20	36	0	0	18	18	9	76	24	11
2017	Information technology	4	38	22	14	4	14	4	51	23	27
2017	Project management	16	32	20	27	5	0	0	48	32	19
2017	Other services to the public	27	20	20	10	8	15	0	55	21	11
2017	None of the above	11	30	18	18	13	11	0	46	35	57

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	9	11	46	17	0	0	27	63	20
2019	Administration and operations	5	12	29	13	41	0	0	17	54	30
2019	Financial management	0	17	29	36	18	0	0	17	54	10
2019	Information technology	0	9	20	52	9	10	0	10	68	19
2019	Project management	0	4	28	40	20	9	0	4	65	18
2019	None of the above	5	8	38	12	38	0	0	13	49	27
2018	Communications or public affairs	17	43	8	16	0	15	0	71	19	14
2018	Science and technology	11	34	34	7	14	0	0	45	21	12
2018	Administration and operations	0	29	13	30	27	0	0	29	57	27
2018	Financial management	29	12	3	44	13	0	0	40	57	16
2018	Information technology	2	26	40	14	17	0	0	28	32	16
2018	Project management	26	11	15	38	10	0	0	37	48	21
2018	Other services to the public	17	13	42	16	12	0	0	30	28	12
2018	None of the above	3	9	31	34	20	4	0	12	56	32
2017	Client contact centre	9	35	9	38	9	0	0	44	47	11
2017	Science and technology	14	18	54	13	0	0	0	33	13	15
2017	Administration and operations	7	31	24	19	12	7	0	41	33	42
2017	Financial management	0	43	24	17	9	9	0	46	28	12
2017	Information management	11	27	18	27	18	0	0	38	45	11
2017	Information technology	4	38	25	19	11	0	4	43	31	27
2017	Project management	9	31	15	35	0	9	0	45	38	20
2017	Other services to the public	10	72	10	0	8	0	0	82	8	11
2017	None of the above	7	24	26	25	17	2	0	31	42	57

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	15	26	21	8	28	0	3	42	37	20
2019	Administration and operations	0	13	23	21	41	2	0	14	63	30
2019	Financial management	0	17	22	18	40	0	4	17	60	10
2019	Information technology	0	10	17	44	23	0	7	10	71	19
2019	Project management	0	47	12	7	28	5	0	50	37	18
2019	None of the above	9	10	25	16	41	0	0	18	57	27
2018	Communications or public affairs	13	13	43	8	0	0	23	34	11	14
2018	Science and technology	19	45	15	3	18	0	0	64	21	12
2018	Administration and operations	2	20	7	34	32	0	5	23	69	27
2018	Financial management	16	11	0	21	36	0	16	32	68	16
2018	Information technology	2	5	9	43	32	9	0	8	82	16
2018	Project management	0	21	19	37	23	0	0	21	60	21
2018	Other services to the public	17	41	10	3	25	3	0	61	29	12
2018	None of the above	5	21	26	28	20	0	0	26	48	32
2017	Client contact centre	18	18	11	45	9	0	0	35	54	11
2017	Science and technology	7	33	40	12	7	0	0	41	20	15
2017	Administration and operations	5	35	22	15	21	2	0	41	37	42
2017	Financial management	0	50	17	17	16	0	0	50	33	12
2017	Information management	11	36	18	9	18	9	0	51	30	11
2017	Information technology	7	19	34	18	19	0	4	27	38	27
2017	Project management	4	21	19	36	15	5	0	26	54	20
2017	Other services to the public	17	57	18	0	8	0	0	74	8	11
2017	None of the above	7	14	20	29	19	5	5	24	54	57

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	32	43	8	0	3	0	15	88	4	20
2019	Administration and operations	59	11	27	0	0	0	2	72	0	30
2019	Financial management	27	4	11	0	22	0	36	49	34	10
2019	Information technology	52	17	28	0	0	2	0	71	0	19
2019	Project management	49	25	18	0	0	0	9	80	0	18
2019	None of the above	37	32	7	6	6	0	13	79	14	27

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	0	18	3	6	0	22	66	12	20
2019	Administration and operations	52	35	2	2	2	0	7	93	4	30
2019	Financial management	51	9	0	0	0	0	40	100	0	10
2019	Information technology	59	4	10	0	0	14	13	87	0	19
2019	Project management	68	11	4	4	0	0	14	92	4	18
2019	None of the above	59	21	5	0	0	0	16	94	0	27

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	31	8	18	21	5	0	18	47	31	20
2019	Administration and operations	17	42	0	14	17	8	2	66	34	30
2019	Financial management	24	4	13	6	18	0	36	43	37	10
2019	Information technology	17	28	34	17	0	4	0	48	17	19
2019	Project management	47	28	9	11	0	0	5	80	11	18
2019	None of the above	13	38	20	13	11	2	4	54	25	27

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	8	20	21	5	0	18	45	31	20
2019	Administration and operations	14	38	0	19	17	10	2	59	41	30
2019	Financial management	24	0	13	6	18	0	40	39	39	10
2019	Information technology	11	18	17	33	0	14	7	37	42	19
2019	Project management	34	27	12	7	14	0	5	64	23	18
2019	None of the above	17	40	14	21	5	0	4	60	26	27

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	47	8	3	6	19	0	18	66	31	20
2019	Administration and operations	36	28	5	5	22	2	2	67	28	30
2019	Financial management	24	11	18	4	0	4	40	61	7	10
2019	Information technology	27	29	17	4	0	14	9	73	5	19
2019	Project management	56	0	20	9	9	0	7	60	19	18
2019	None of the above	40	19	9	6	13	0	13	68	22	27

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	24	8	0	0	0	15	91	0	20
2019	Administration and operations	50	18	8	3	11	7	3	75	15	28
2019	Financial management	47	6	0	4	0	4	40	93	7	10
2019	Information technology	64	27	0	0	0	2	7	100	0	19
2019	Project management	88	0	4	0	0	0	9	96	0	18
2019	None of the above	66	23	5	0	0	0	7	95	0	27

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	24	11	0	0	0	15	88	0	20
2019	Administration and operations	51	22	0	10	2	12	2	86	14	30
2019	Financial management	39	0	0	0	0	22	40	100	0	10
2019	Information technology	58	18	7	7	2	2	7	83	9	19
2019	Project management	87	0	0	4	0	0	9	96	4	17
2019	None of the above	68	0	2	6	0	11	13	90	8	27

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	23	3	0	0	15	96	0	19
2019	Administration and operations	69	20	0	2	2	6	97	3	29
2019	Financial management	33	24	0	0	4	40	100	0	10
2019	Information technology	84	3	7	0	2	4	93	0	19
2019	Project management	86	0	0	0	0	14	100	0	18
2019	None of the above	81	0	6	0	0	13	93	0	27

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	67	3	6	0	0	0	91	6	20
2019	Administration and operations	5	23	33	20	18	2	0	28	38	30
2019	Financial management	22	17	40	22	0	0	0	38	22	10
2019	Information technology	9	31	25	29	7	0	0	40	35	19
2019	Project management	14	11	27	33	0	16	0	29	39	18
2019	None of the above	14	19	17	21	18	9	2	36	44	27
2018	Communications or public affairs	34	47	4	0	0	15	0	95	0	14
2018	Science and technology	19	29	34	18	0	0	0	49	18	12
2018	Administration and operations	5	37	33	18	2	5	0	44	22	28
2018	Financial management	32	16	21	0	0	31	0	69	0	16
2018	Information technology	2	36	33	19	0	9	0	42	21	16
2018	Project management	8	32	39	11	10	0	0	40	20	21
2018	Other services to the public	7	54	16	10	12	0	0	62	22	12
2018	None of the above	7	31	47	14	2	0	0	37	16	32
2017	Client contact centre	0	29	9	45	18	0	0	29	62	11
2017	Science and technology	7	58	20	7	7	0	0	66	14	15
2017	Administration and operations	15	40	28	8	7	3	0	56	15	42
2017	Financial management	0	42	33	17	9	0	0	42	25	12
2017	Information management	0	47	27	9	9	0	9	51	19	11
2017	Information technology	7	52	18	11	8	0	4	62	20	27
2017	Project management	14	49	21	6	0	10	0	70	6	20
2017	Other services to the public	10	65	18	7	0	0	0	75	7	11
2017	None of the above	6	43	31	13	5	2	0	50	19	57

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	56	17	0	0	3	83	0	20
2019	Administration and operations	17	50	8	12	12	0	67	25	30
2019	Financial management	33	49	18	0	0	0	82	0	10
2019	Information technology	11	46	33	2	7	0	58	9	18
2019	Project management	23	53	16	4	0	5	80	4	18
2019	None of the above	16	33	14	26	12	0	49	38	27
2018	Communications or public affairs	36	44	20	0	0	0	80	0	13
2018	Science and technology	48	41	11	0	0	0	89	0	12
2018	Administration and operations	11	51	33	5	0	0	62	5	28
2018	Financial management	58	39	0	3	0	0	97	3	16
2018	Information technology	10	69	2	19	0	0	79	19	16
2018	Project management	55	21	8	16	0	0	76	16	21
2018	Other services to the public	53	0	41	3	0	3	55	3	12
2018	None of the above	33	45	14	8	0	0	78	8	32
2017	Client contact centre	18	55	9	18	0	0	73	18	11
2017	Science and technology	7	66	14	12	0	0	73	12	15
2017	Administration and operations	46	35	12	7	0	0	81	7	42
2017	Financial management	41	51	8	0	0	0	92	0	12
2017	Information management	46	27	9	9	9	0	73	18	11
2017	Information technology	22	60	14	4	0	0	82	4	27
2017	Project management	25	39	20	16	0	0	64	16	20
2017	Other services to the public	27	48	10	15	0	0	75	15	11
2017	None of the above	15	72	2	11	0	0	87	11	57

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	40	36	18	6	0	0	76	6	20
2019	Administration and operations	26	26	18	20	10	0	51	30	30
2019	Information technology	19	53	15	2	0	10	81	2	19
2019	Project management	39	25	24	7	0	5	67	7	18
2019	None of the above	25	44	13	13	0	6	73	14	27
2018	Communications or public affairs	66	25	8	0	0	0	92	0	13
2018	Science and technology	52	45	3	0	0	0	97	0	12
2018	Administration and operations	27	48	9	7	9	0	75	16	27
2018	Financial management	58	32	10	0	0	0	90	0	16
2018	Information technology	12	88	0	0	0	0	100	0	16
2018	Project management	44	45	8	0	0	3	92	0	21
2018	Other services to the public	53	28	3	0	3	12	92	4	12
2018	None of the above	27	42	17	8	0	5	73	9	32
2017	Client contact centre	9	47	18	27	0	0	55	27	11
2017	Science and technology	14	39	47	0	0	0	53	0	15
2017	Administration and operations	29	47	14	5	5	0	77	9	42
2017	Financial management	25	66	9	0	0	0	91	0	12
2017	Information management	46	9	27	9	9	0	55	18	11
2017	Information technology	33	41	15	11	0	0	74	11	27
2017	Project management	21	44	15	20	0	0	65	20	20
2017	Other services to the public	38	54	8	0	0	0	92	0	11
2017	None of the above	26	54	10	5	3	2	82	8	57

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	41	3	0	0	97	0	20
2019	Administration and operations	19	38	19	22	2	56	25	30
2019	Financial management	33	59	8	0	0	92	0	10
2019	Information technology	29	38	26	7	0	67	7	19
2019	Project management	34	66	0	0	0	100	0	18
2019	None of the above	19	62	10	4	6	81	10	27
2018	Communications or public affairs	47	49	4	0	0	96	0	13
2018	Science and technology	48	41	11	0	0	89	0	12
2018	Administration and operations	18	71	9	2	0	89	2	28
2018	Financial management	53	44	0	3	0	97	3	16
2018	Information technology	2	86	12	0	0	88	0	16
2018	Project management	53	41	0	6	0	94	6	21
2018	Other services to the public	43	32	25	0	0	75	0	12
2018	None of the above	24	64	10	2	0	88	2	32
2017	Client contact centre	18	55	18	9	0	73	9	11
2017	Science and technology	7	71	14	7	0	79	7	15
2017	Administration and operations	41	56	0	2	0	98	2	42
2017	Financial management	33	51	9	8	0	84	8	12
2017	Information management	47	45	0	0	9	91	9	11
2017	Information technology	32	57	11	0	0	89	0	27
2017	Project management	39	55	0	6	0	94	6	20
2017	Other services to the public	53	47	0	0	0	100	0	11
2017	None of the above	22	62	10	3	2	84	5	56

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	32	34	17	17	0	0	66	17	20
2019	Administration and operations	12	26	22	21	18	0	39	39	29
2019	Financial management	6	27	22	9	36	0	33	45	10
2019	Information technology	20	11	40	27	2	0	30	29	19
2019	Project management	19	25	29	27	0	0	44	27	18
2019	None of the above	11	26	22	27	15	0	37	41	27
2018	Communications or public affairs	43	33	24	0	0	0	76	0	13
2018	Science and technology	34	60	7	0	0	0	93	0	12
2018	Administration and operations	7	50	36	7	0	0	57	7	27
2018	Financial management	16	45	23	13	3	0	61	16	16
2018	Information technology	0	19	72	9	0	0	19	9	16
2018	Project management	34	43	5	18	0	0	77	18	21
2018	Other services to the public	34	54	12	0	0	0	88	0	12
2018	None of the above	11	60	16	10	3	0	71	13	31
2017	Client contact centre	0	46	36	18	0	0	46	18	11
2017	Science and technology	7	58	27	0	7	0	66	7	15
2017	Administration and operations	34	38	24	2	2	0	71	5	42
2017	Financial management	16	34	33	9	0	9	55	9	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	22	35	22	18	4	0	56	22	27
2017	Project management	24	61	0	10	5	0	85	15	20
2017	Other services to the public	45	45	10	0	0	0	90	0	11
2017	None of the above	16	45	28	9	2	0	61	10	57

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	35	39	12	14	0	0	74	14	20
2019	Administration and operations	7	50	9	19	15	0	57	34	30
2019	Financial management	6	9	58	27	0	0	15	27	10
2019	Information technology	13	17	40	25	4	0	30	29	19
2019	Project management	19	31	25	25	0	0	50	25	18
2019	None of the above	11	32	2	25	31	0	42	56	27
2018	Communications or public affairs	43	37	16	4	0	0	80	4	13
2018	Science and technology	34	48	7	11	0	0	82	11	12
2018	Administration and operations	7	53	26	14	0	0	60	14	28
2018	Financial management	25	26	34	5	10	0	51	16	16
2018	Information technology	0	55	36	9	0	0	55	9	16
2018	Project management	27	39	16	18	0	0	66	18	21
2018	Other services to the public	34	66	0	0	0	0	100	0	12
2018	None of the above	7	52	28	12	2	0	59	13	32
2017	Client contact centre	18	38	36	9	0	0	55	9	11
2017	Science and technology	7	58	34	0	0	0	66	0	15
2017	Administration and operations	26	47	19	5	2	0	73	8	42
2017	Financial management	16	43	25	9	0	9	64	9	12
2017	Information management	20	54	9	9	9	0	73	18	11
2017	Information technology	18	38	26	18	0	0	56	18	27
2017	Project management	20	65	0	15	0	0	85	15	20
2017	Other services to the public	39	61	0	0	0	0	100	0	11
2017	None of the above	16	44	25	15	0	0	60	15	57

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	36	9	6	0	5	0	84	6	20
2019	Administration and operations	13	26	34	9	7	10	0	44	18	30
2019	Financial management	6	13	0	36	45	0	0	19	81	10
2019	Information technology	15	34	22	25	2	2	0	50	28	19
2019	Project management	55	23	4	18	0	0	0	78	18	18
2019	None of the above	19	32	16	20	10	2	2	53	31	27
2018	Communications or public affairs	59	17	8	0	0	16	0	90	0	13
2018	Science and technology	42	37	3	11	3	0	3	82	15	12
2018	Administration and operations	20	33	29	9	5	5	0	56	14	28
2018	Financial management	21	10	29	13	16	10	0	35	32	16
2018	Information technology	9	36	28	17	0	9	0	50	19	16
2018	Project management	33	56	0	3	0	0	8	97	3	21
2018	Other services to the public	44	44	0	12	0	0	0	88	12	12
2018	None of the above	30	43	22	0	3	2	0	74	3	32
2017	Client contact centre	29	45	18	9	0	0	0	73	9	11
2017	Science and technology	21	33	39	0	7	0	0	54	7	15
2017	Administration and operations	36	33	14	2	5	10	0	77	8	42
2017	Financial management	24	43	9	9	0	16	0	80	10	12
2017	Information management	29	45	0	0	27	0	0	73	27	11
2017	Information technology	22	23	22	22	0	7	4	50	25	27
2017	Project management	35	40	10	10	0	5	0	78	11	20
2017	Other services to the public	62	30	0	0	0	8	0	100	0	11
2017	None of the above	30	40	15	11	2	3	0	72	13	57

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Communications or public affairs	3	73	24	20
2019	Administration and operations	20	33	47	30
2019	Financial management	40	33	27	10
2019	Information technology	32	35	34	19
2019	Project management	17	72	11	18
2019	None of the above	7	44	49	27
2018	Communications or public affairs	15	81	4	14
2018	Science and technology	22	52	26	12
2018	Administration and operations	24	38	38	28
2018	Financial management	29	19	53	16
2018	Information technology	9	38	52	16
2018	Project management	12	64	24	21
2018	Other services to the public	28	34	38	12
2018	None of the above	9	53	38	32
2017	Client contact centre	18	38	45	11
2017	Science and technology	29	55	17	15
2017	Administration and operations	12	69	19	42
2017	Financial management	16	50	34	12
2017	Information management	27	64	9	11
2017	Information technology	19	53	29	27
2017	Project management	5	57	38	19
2017	Other services to the public	26	57	17	11
2017	None of the above	13	64	23	57

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	12	65	0	12	0	11	86	14	20
2019	Administration and operations	17	51	19	12	0	0	69	12	30
2019	Financial management	45	47	4	0	0	4	96	0	10
2019	Information technology	15	63	13	0	2	7	86	0	19
2019	Project management	37	49	0	11	0	4	89	11	18
2019	None of the above	22	66	10	2	0	0	89	2	27

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	52	11	0	0	3	11	88	0	20
2019	Administration and operations	36	37	12	8	2	5	0	77	10	30
2019	Financial management	27	51	18	0	0	0	4	81	0	10
2019	Information technology	44	35	7	7	0	2	7	86	7	19
2019	Project management	77	16	4	0	0	0	4	96	0	18
2019	None of the above	50	32	12	6	0	0	0	83	6	27

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	22	17	0	6	14	24	63	10	20
2019	Administration and operations	2	31	16	7	7	21	15	53	22	30
2019	Financial management	6	0	15	0	58	22	0	7	74	10
2019	Information technology	7	9	37	7	11	31	0	22	25	19
2019	Project management	5	7	17	23	4	29	14	22	47	18
2019	None of the above	17	8	28	0	19	26	3	34	27	27
2018	Communications or public affairs	22	19	27	0	0	19	12	60	0	14
2018	Science and technology	11	19	26	0	0	40	3	54	0	12
2018	Administration and operations	0	20	38	2	7	29	4	30	14	28
2018	Financial management	13	16	3	5	0	44	19	78	15	16
2018	Information technology	0	33	29	0	5	33	0	49	7	16
2018	Project management	15	32	16	16	0	19	2	59	21	21
2018	Other services to the public	17	13	19	22	12	12	3	36	41	12
2018	None of the above	0	13	33	21	14	14	5	16	43	32
2017	Client contact centre	0	18	38	18	9	18	0	22	33	11
2017	Science and technology	14	33	26	7	14	0	6	50	23	15
2017	Administration and operations	13	16	21	8	0	33	9	50	13	42
2017	Financial management	0	25	17	8	0	51	0	50	15	12
2017	Information management	0	27	18	9	9	37	0	43	29	11
2017	Information technology	0	31	19	11	4	32	4	48	22	27
2017	Project management	9	26	20	0	5	40	0	59	8	20
2017	Other services to the public	17	27	10	8	0	28	10	71	13	11
2017	None of the above	7	17	27	12	6	25	5	34	27	57

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	35	18	22	8	0	18	0	65	9	20
2019	Administration and operations	12	45	19	5	2	15	2	69	9	30
2019	Financial management	6	15	40	36	4	0	0	21	40	10
2019	Information technology	13	27	21	15	2	22	0	51	22	19
2019	Project management	10	18	52	7	4	9	0	31	12	18
2019	None of the above	17	31	13	5	15	17	3	59	24	27
2018	Communications or public affairs	30	23	27	15	0	4	0	56	16	14
2018	Science and technology	38	48	3	0	0	11	0	96	0	12
2018	Administration and operations	5	42	27	2	5	19	0	58	9	28
2018	Financial management	25	29	34	3	0	10	0	59	3	16
2018	Information technology	2	59	22	5	0	12	0	69	5	16
2018	Project management	35	40	0	12	0	11	2	87	13	21
2018	Other services to the public	43	19	3	22	12	0	0	62	35	12
2018	None of the above	3	36	28	12	17	4	0	41	30	32
2017	Client contact centre	9	29	36	0	18	9	0	41	20	11
2017	Science and technology	7	53	26	0	14	0	0	60	14	15
2017	Administration and operations	20	35	19	8	0	16	2	67	9	42
2017	Financial management	9	42	9	8	0	34	0	76	11	12
2017	Information management	20	35	18	18	9	0	0	55	27	11
2017	Information technology	0	53	14	11	7	14	0	62	21	27
2017	Project management	10	40	31	5	0	14	0	58	6	20
2017	Other services to the public	27	57	0	8	0	8	0	91	9	11
2017	None of the above	14	41	21	7	5	13	0	63	13	57

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Financial management	100	10
2019	Project management	100	18
2018	Communications or public affairs	100	14
2018	Science and technology	100	12
2018	Financial management	100	16
2018	Project management	100	21
2018	Other services to the public	100	11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	15	22	20	0	6	14	24	58	10	20
2019	Administration and operations	8	17	31	13	5	15	11	33	25	29
2019	Financial management	24	6	9	18	0	44	0	52	32	10
2019	Information technology	9	12	45	0	9	26	0	28	12	19
2019	Project management	5	27	34	7	0	12	14	44	10	18
2019	None of the above	19	0	25	2	6	36	12	36	15	26
2018	Communications or public affairs	13	28	27	0	0	8	23	60	0	14
2018	Science and technology	11	53	4	0	0	29	3	95	0	12
2018	Administration and operations	0	20	38	9	0	29	4	30	14	28
2018	Financial management	23	5	5	0	0	47	19	84	0	16
2018	Information technology	0	31	20	2	0	48	0	58	4	16
2018	Project management	41	18	13	0	0	25	2	82	0	21
2018	Other services to the public	20	24	25	3	0	28	0	61	5	12
2018	None of the above	10	27	23	2	7	25	6	53	13	30
2017	Client contact centre	0	36	11	18	18	18	0	43	44	11
2017	Science and technology	14	33	33	0	7	0	13	54	8	15
2017	Administration and operations	10	23	23	0	2	36	5	57	4	42
2017	Financial management	8	25	17	0	0	50	0	66	0	12
2017	Information management	18	18	18	0	9	37	0	57	14	11
2017	Information technology	4	19	27	7	4	36	4	38	18	27
2017	Project management	0	30	21	0	0	45	5	59	0	20
2017	Other services to the public	7	10	18	0	0	45	20	49	0	11
2017	None of the above	7	25	23	8	0	32	5	51	13	57

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	37	16	0	3	8	0	79	3	19
2019	Administration and operations	15	25	27	20	2	12	0	45	25	30
2019	Financial management	24	51	4	18	0	4	0	77	19	10
2019	Information technology	15	27	27	9	2	20	0	53	13	19
2019	Project management	10	30	40	7	0	9	4	46	8	18
2019	None of the above	19	28	15	0	6	24	9	69	9	27
2018	Communications or public affairs	30	27	39	0	0	4	0	60	0	14
2018	Science and technology	29	42	14	0	0	11	3	83	0	12
2018	Administration and operations	4	31	36	5	0	24	0	46	6	28
2018	Financial management	45	19	13	3	0	21	0	80	3	16
2018	Information technology	2	64	10	2	0	21	0	84	3	16
2018	Project management	51	33	0	6	0	8	2	94	6	21
2018	Other services to the public	50	22	12	3	0	12	0	82	4	12
2018	None of the above	14	48	10	2	7	14	5	77	10	32
2017	Client contact centre	9	37	18	18	9	9	0	51	29	11
2017	Science and technology	7	58	27	0	7	0	0	66	7	15
2017	Administration and operations	27	39	15	2	0	15	2	80	3	42
2017	Financial management	33	33	9	0	0	26	0	89	0	12
2017	Information management	29	35	18	9	9	0	0	64	18	11
2017	Information technology	7	50	22	0	4	18	0	69	4	27
2017	Project management	21	28	20	10	0	21	0	62	12	20
2017	Other services to the public	27	58	8	0	0	7	0	91	0	11
2017	None of the above	15	48	21	5	0	12	0	71	6	57

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	17	24	8	0	0	0	69	8	20
2019	Administration and operations	37	27	19	9	7	0	0	64	17	30
2019	Financial management	24	19	36	4	0	0	18	52	5	10
2019	Information technology	52	28	13	7	0	0	0	81	7	19
2019	Project management	41	9	29	22	0	0	0	49	22	18
2019	None of the above	19	43	11	8	20	0	0	61	28	27
2018	Communications or public affairs	36	36	19	0	4	0	4	76	4	14
2018	Science and technology	29	22	42	0	3	0	3	53	3	12
2018	Administration and operations	31	22	36	2	4	0	5	56	7	28
2018	Financial management	19	29	29	13	0	10	0	53	15	16
2018	Information technology	16	33	26	19	5	0	0	50	24	16
2018	Project management	33	23	8	24	12	0	0	56	36	21
2018	Other services to the public	31	13	12	12	3	12	16	61	22	12
2018	None of the above	29	25	35	3	7	0	0	54	10	31
2017	Client contact centre	29	9	18	36	9	0	0	38	45	11
2017	Science and technology	35	11	40	7	7	0	0	46	14	15
2017	Administration and operations	23	28	14	19	12	0	3	53	32	42
2017	Financial management	9	41	17	8	17	9	0	55	27	12
2017	Information management	27	38	27	0	9	0	0	64	9	11
2017	Information technology	38	29	15	7	4	0	7	72	12	27
2017	Project management	20	43	17	10	6	5	0	66	16	20
2017	Other services to the public	34	30	26	0	10	0	0	64	10	11
2017	None of the above	28	29	32	4	3	0	3	60	7	57

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	35	31	15	15	0	0	38	30	20
2019	Administration and operations	5	30	22	15	29	0	0	35	44	30
2019	Financial management	24	0	27	22	27	0	0	24	49	10
2019	Information technology	16	17	36	31	0	0	0	33	31	19
2019	Project management	9	25	18	33	16	0	0	33	49	18
2019	None of the above	11	13	38	19	19	0	0	23	38	27
2018	Communications or public affairs	0	27	49	23	0	0	0	27	23	14
2018	Science and technology	14	18	53	0	11	0	3	34	12	12
2018	Administration and operations	5	9	31	24	31	0	0	14	55	28
2018	Financial management	10	8	19	0	63	0	0	19	63	16
2018	Information technology	0	33	40	24	3	0	0	33	26	16
2018	Project management	0	29	43	8	20	0	0	29	28	21
2018	Other services to the public	3	22	48	26	0	0	0	26	26	12
2018	None of the above	2	21	30	26	22	0	0	23	48	32
2017	Client contact centre	9	0	36	27	29	0	0	9	55	11
2017	Science and technology	7	46	14	33	0	0	0	53	33	15
2017	Administration and operations	9	24	31	20	14	0	2	34	35	42
2017	Financial management	0	9	17	34	40	0	0	9	74	12
2017	Information management	20	27	36	18	0	0	0	46	18	11
2017	Information technology	0	29	42	18	11	0	0	29	29	27
2017	Project management	10	26	20	26	15	5	0	37	42	20
2017	Other services to the public	18	20	30	7	25	0	0	38	33	11
2017	None of the above	9	19	37	24	12	0	0	28	36	57

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	56	12	20	9	0	0	59	29	20
2019	Administration and operations	5	46	23	14	12	0	0	51	27	30
2019	Financial management	22	6	24	26	24	0	0	27	49	10
2019	Information technology	14	25	37	12	12	0	0	39	24	19
2019	Project management	14	16	27	33	11	0	0	30	43	18
2019	None of the above	13	28	24	11	24	0	0	41	35	27
2018	Communications or public affairs	0	35	41	8	15	0	0	35	23	14
2018	Science and technology	18	37	34	0	11	0	0	55	11	12
2018	Administration and operations	7	16	50	15	11	0	0	23	27	28
2018	Financial management	21	0	32	23	23	0	0	21	47	16
2018	Information technology	10	30	27	24	10	0	0	39	34	15
2018	Project management	6	56	18	20	0	0	0	62	20	21
2018	Other services to the public	11	36	31	22	0	0	0	46	22	12
2018	None of the above	9	18	37	26	9	0	0	28	35	31
2017	Client contact centre	9	18	27	27	20	0	0	27	47	11
2017	Science and technology	14	21	30	22	13	0	0	35	35	14
2017	Administration and operations	7	45	19	19	7	0	2	53	27	42
2017	Financial management	0	9	26	51	15	0	0	9	66	12
2017	Information management	11	45	36	9	0	0	0	55	9	11
2017	Information technology	4	22	38	25	11	0	0	26	36	27
2017	Project management	0	59	26	5	0	5	4	66	6	19
2017	Other services to the public	18	27	37	18	0	0	0	45	18	11
2017	None of the above	13	28	26	21	12	0	0	42	33	56

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	22	18	21	21	0	0	40	42	20
2019	Administration and operations	15	17	34	6	27	0	0	32	34	29
2019	Financial management	6	0	18	49	27	0	0	6	76	10
2019	Information technology	17	25	17	35	0	0	7	44	37	19
2019	Project management	10	12	25	36	16	0	0	23	52	18
2019	None of the above	14	6	4	52	23	0	2	20	76	27
2018	Communications or public affairs	4	31	45	4	0	0	15	42	5	14
2018	Science and technology	18	34	14	8	22	0	3	53	32	12
2018	Administration and operations	7	7	35	13	36	0	2	14	50	28
2018	Financial management	16	5	16	37	26	0	0	21	63	16
2018	Information technology	0	33	24	31	12	0	0	33	43	16
2018	Project management	10	19	16	26	29	0	0	29	55	21
2018	Other services to the public	16	10	58	16	0	0	0	26	16	12
2018	None of the above	0	16	19	42	22	0	2	16	65	32
2017	Client contact centre	9	9	37	9	36	0	0	18	45	11
2017	Science and technology	20	26	14	27	5	0	7	49	35	15
2017	Administration and operations	12	22	29	20	16	0	2	34	36	42
2017	Financial management	0	0	9	60	32	0	0	0	91	12
2017	Information management	20	27	27	27	0	0	0	47	27	11
2017	Information technology	14	12	30	22	22	0	0	27	43	27
2017	Project management	6	30	26	20	9	5	5	40	32	20
2017	Other services to the public	18	10	47	7	18	0	0	28	25	11
2017	None of the above	15	18	27	16	21	0	4	34	38	57

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	9	12	49	8	8	0	15	25	18	20
2019	Administration and operations	35	27	31	2	5	0	0	62	7	30
2019	Financial management	40	6	15	18	22	0	0	45	40	10
2019	Information technology	41	22	21	16	0	0	0	63	16	19
2019	Project management	17	30	25	24	0	0	4	50	25	18
2019	None of the above	31	38	15	9	6	0	2	71	15	27
2018	Communications or public affairs	16	63	17	4	0	0	0	79	4	14
2018	Science and technology	55	22	19	0	0	0	3	80	0	12
2018	Administration and operations	16	31	29	22	2	0	0	47	24	28
2018	Financial management	24	13	23	13	16	0	10	41	33	16
2018	Information technology	17	52	19	9	0	0	3	71	10	16
2018	Project management	20	32	40	8	0	0	0	53	8	21
2018	Other services to the public	36	36	28	0	0	0	0	72	0	12
2018	None of the above	19	37	17	15	12	0	0	56	28	32
2017	Client contact centre	45	29	0	18	0	0	9	80	20	11
2017	Science and technology	27	26	14	11	7	0	14	62	21	15
2017	Administration and operations	31	41	17	4	0	0	7	77	5	42
2017	Financial management	17	26	9	17	32	0	0	42	49	12
2017	Information management	64	9	9	18	0	0	0	73	18	11
2017	Information technology	29	37	19	4	4	0	7	71	8	27
2017	Project management	27	35	5	20	4	5	5	68	27	20
2017	Other services to the public	18	58	0	17	7	0	0	75	25	11
2017	None of the above	22	32	26	10	3	0	7	58	14	56

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	52	27	8	8	0	0	58	15	20
2019	Administration and operations	25	34	19	2	19	0	0	60	22	30
2019	Financial management	18	31	6	24	22	0	0	49	45	10
2019	Information technology	19	34	38	10	0	0	0	52	10	19
2019	Project management	12	27	23	38	0	0	0	39	38	18
2019	None of the above	28	29	23	2	18	0	0	57	19	27
2018	Communications or public affairs	4	35	60	0	0	0	0	40	0	14
2018	Science and technology	34	23	20	23	0	0	0	57	23	11
2018	Administration and operations	11	35	29	19	5	0	0	47	24	28
2018	Financial management	19	5	31	16	29	0	0	24	45	16
2018	Information technology	9	43	38	9	0	0	0	53	9	16
2018	Project management	20	30	27	8	15	0	0	50	23	21
2018	Other services to the public	43	16	41	0	0	0	0	59	0	12
2018	None of the above	22	47	16	7	9	0	0	69	15	32
2017	Client contact centre	27	20	27	18	9	0	0	47	27	11
2017	Science and technology	21	30	42	7	0	0	0	51	7	15
2017	Administration and operations	28	33	24	7	7	0	0	62	14	42
2017	Financial management	25	9	34	8	25	0	0	34	32	12
2017	Information management	29	45	18	0	9	0	0	73	9	11
2017	Information technology	30	32	27	7	0	0	4	64	8	26
2017	Project management	25	35	10	27	0	5	0	62	28	20
2017	Other services to the public	10	36	17	27	10	0	0	46	37	11
2017	None of the above	33	26	21	14	3	0	3	61	17	57

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	38	24	17	3	0	15	48	23	20
2019	Administration and operations	12	10	28	29	18	2	0	23	48	30
2019	Financial management	6	4	51	40	0	0	0	9	40	10
2019	Information technology	4	48	36	10	2	0	0	52	12	19
2019	Project management	24	13	37	15	11	0	0	36	26	17
2019	None of the above	2	23	34	14	27	0	0	25	40	27
2018	Communications or public affairs	32	40	8	19	0	0	0	73	19	14
2018	Science and technology	34	7	37	22	0	0	0	41	22	12
2018	Administration and operations	9	42	29	5	15	0	0	51	20	28
2018	Financial management	8	42	23	26	0	0	0	51	26	16
2018	Information technology	0	17	17	57	9	0	0	17	67	16
2018	Project management	24	54	13	10	0	0	0	77	10	21
2018	Other services to the public	30	16	38	16	0	0	0	46	16	12
2018	None of the above	9	21	42	20	8	0	0	29	29	32
2017	Client contact centre	0	27	29	27	9	0	9	29	39	11
2017	Science and technology	18	40	14	13	14	0	0	58	27	15
2017	Administration and operations	21	34	33	2	9	0	0	55	12	42
2017	Financial management	17	17	49	9	9	0	0	34	17	12
2017	Information management	20	27	36	0	18	0	0	47	18	11
2017	Information technology	8	47	19	19	4	0	4	57	23	26
2017	Project management	15	50	21	10	5	0	0	65	14	20
2017	Other services to the public	27	38	28	7	0	0	0	65	7	11
2017	None of the above	11	40	32	10	5	0	2	52	16	57

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	50	18	5	12	0	15	59	19	20
2019	Administration and operations	10	6	42	27	15	0	0	16	42	30
2019	Financial management	18	6	13	27	36	0	0	24	63	10
2019	Information technology	0	20	39	27	14	0	0	20	41	19
2019	Project management	11	16	26	30	17	0	0	27	47	17
2019	None of the above	10	27	12	32	17	0	2	37	51	27
2018	Communications or public affairs	32	40	9	19	0	0	0	72	19	14
2018	Science and technology	26	11	34	14	11	3	0	38	27	12
2018	Administration and operations	7	18	25	46	5	0	0	24	50	28
2018	Financial management	16	25	23	13	23	0	0	40	36	16
2018	Information technology	0	7	43	21	29	0	0	7	50	16
2018	Project management	19	28	40	3	10	0	0	47	12	21
2018	Other services to the public	30	29	19	22	0	0	0	58	22	12
2018	None of the above	5	23	35	21	16	0	0	28	37	31
2017	Client contact centre	9	18	18	29	27	0	0	27	56	11
2017	Science and technology	27	6	41	26	0	0	0	33	26	15
2017	Administration and operations	12	37	37	2	12	0	0	49	14	42
2017	Financial management	8	9	42	33	9	0	0	17	42	12
2017	Information management	20	27	27	18	9	0	0	47	27	11
2017	Information technology	4	24	27	26	19	0	0	28	45	26
2017	Project management	10	40	20	26	5	0	0	50	30	20
2017	Other services to the public	25	20	48	7	0	0	0	45	7	11
2017	None of the above	9	33	31	15	10	0	2	42	26	57

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	4	52	14	14	16	0	55	30	19
2019	Administration and operations	14	16	25	32	12	0	30	45	30
2019	Financial management	9	18	24	31	18	0	27	49	10
2019	Information technology	4	20	47	11	12	7	25	24	19
2019	Project management	28	28	18	26	0	0	55	26	17
2019	None of the above	17	23	8	42	8	2	41	51	27
2018	Communications or public affairs	37	51	8	0	4	0	88	4	14
2018	Science and technology	48	26	22	0	3	0	74	3	12
2018	Administration and operations	11	22	39	25	2	0	34	27	28
2018	Financial management	19	12	23	23	23	0	30	47	16
2018	Information technology	0	26	19	36	19	0	26	55	16
2018	Project management	35	39	14	12	0	0	74	12	21
2018	Other services to the public	40	22	22	16	0	0	62	16	12
2018	None of the above	13	24	31	14	17	0	38	31	32
2017	Client contact centre	0	35	37	18	9	0	35	27	11
2017	Science and technology	20	33	27	13	7	0	53	20	15
2017	Administration and operations	31	30	24	9	2	3	63	12	42
2017	Financial management	8	0	50	33	9	0	8	42	12
2017	Information management	20	27	36	9	9	0	46	18	11
2017	Information technology	4	32	15	34	11	4	38	47	26
2017	Project management	10	51	14	25	0	0	61	25	20
2017	Other services to the public	17	38	30	16	0	0	55	16	11
2017	None of the above	16	39	17	19	7	2	57	26	57

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	31	3	36	0	0	61	36	20
2019	Administration and operations	28	15	17	23	18	0	42	41	29
2019	Financial management	11	40	45	4	0	0	51	4	10
2019	Information technology	37	31	4	11	17	0	69	27	19
2019	Project management	25	26	22	21	5	0	51	26	17
2019	None of the above	23	29	26	2	17	2	53	20	27

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	3	77	9	6	5	0	80	11	20
2019	Administration and operations	14	20	36	24	7	0	33	31	30
2019	Financial management	24	6	45	26	0	0	29	26	10
2019	Information technology	4	48	22	13	13	0	52	26	19
2019	Project management	9	33	29	0	29	0	42	29	17
2019	None of the above	13	30	27	11	18	2	43	29	27
2018	Communications or public affairs	21	58	17	4	0	0	79	4	14
2018	Science and technology	14	37	34	0	14	0	52	14	12
2018	Administration and operations	7	21	41	16	16	0	28	32	27
2018	Financial management	3	19	16	40	23	0	21	63	16
2018	Information technology	0	65	21	2	12	0	65	14	16
2018	Project management	19	19	47	5	11	0	38	16	20
2018	Other services to the public	30	10	48	12	0	0	40	12	12
2018	None of the above	9	47	24	12	8	0	56	20	32
2017	Client contact centre	0	55	35	0	9	0	55	9	11
2017	Science and technology	7	39	34	13	7	0	46	20	15
2017	Administration and operations	31	26	32	9	2	0	56	12	42
2017	Financial management	0	25	34	34	8	0	25	42	12
2017	Information management	38	18	27	0	18	0	55	18	11
2017	Information technology	8	34	35	7	11	4	44	19	26
2017	Project management	15	25	29	21	5	6	42	27	20
2017	Other services to the public	20	46	25	10	0	0	66	10	11
2017	None of the above	19	30	28	9	10	4	51	19	57

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	30	23	3	15	0	60	18	20
2019	Administration and operations	34	20	30	10	2	4	56	13	30
2019	Financial management	49	4	24	6	18	0	53	24	10
2019	Information technology	27	46	10	11	0	7	78	11	19
2019	Project management	44	47	9	0	0	0	91	0	17
2019	None of the above	43	30	22	4	0	2	74	4	27
2018	Communications or public affairs	69	19	12	0	0	0	88	0	14
2018	Science and technology	29	42	11	11	3	3	73	15	12
2018	Administration and operations	42	36	5	5	2	11	87	8	28
2018	Financial management	8	25	51	3	3	10	37	6	16
2018	Information technology	45	48	5	0	2	0	93	2	16
2018	Project management	45	29	15	0	8	3	77	8	21
2018	Other services to the public	52	17	4	14	0	14	80	16	11
2018	None of the above	32	27	31	2	3	5	62	5	32
2017	Client contact centre	36	27	29	0	0	9	69	0	11
2017	Science and technology	54	33	12	0	0	0	88	0	15
2017	Administration and operations	57	21	10	5	5	2	80	10	42
2017	Financial management	25	41	9	9	17	0	66	26	12
2017	Information management	29	27	18	9	9	9	61	19	11
2017	Information technology	53	26	11	4	4	4	81	7	27
2017	Project management	60	19	21	0	0	0	79	0	20
2017	Other services to the public	52	10	28	10	0	0	62	10	11
2017	None of the above	42	27	15	7	7	2	71	14	57

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	14	3	15	5	0	82	15	20
2019	Administration and operations	59	22	8	2	0	9	89	3	30
2019	Financial management	44	11	6	0	18	22	91	0	10
2019	Information technology	54	26	7	0	0	13	93	0	19
2019	Project management	74	0	0	0	0	26	100	0	17
2019	None of the above	79	9	6	0	0	6	94	0	26
2018	Communications or public affairs	73	4	8	0	0	15	90	0	14
2018	Science and technology	52	31	11	3	0	3	85	3	12
2018	Administration and operations	73	9	7	2	0	9	90	3	28
2018	Financial management	33	18	23	15	0	11	58	16	15
2018	Information technology	83	14	0	2	0	0	98	2	16
2018	Project management	84	5	0	0	0	11	100	0	21
2018	Other services to the public	66	6	0	0	3	25	100	0	12
2018	None of the above	64	27	3	0	0	5	96	0	32

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	83	3	8	3	3	0	0	86	6	20
2019	Administration and operations	73	15	0	8	5	0	0	88	12	30
2019	Financial management	65	27	0	4	0	0	4	96	4	10
2019	Information technology	67	25	0	0	9	0	0	91	9	19
2019	Project management	69	11	4	0	0	0	17	96	0	18
2019	None of the above	75	7	0	6	3	9	0	90	10	26
2018	Communications or public affairs	81	0	0	0	4	0	15	95	5	14
2018	Science and technology	89	0	0	11	0	0	0	89	11	12
2018	Administration and operations	66	16	0	5	2	0	11	92	8	28
2018	Financial management	78	0	3	3	0	0	16	93	3	16
2018	Information technology	76	17	0	2	3	0	3	95	5	16
2018	Project management	87	3	6	0	0	0	5	94	0	21
2018	Other services to the public	59	12	0	0	12	3	12	85	15	12
2018	None of the above	69	12	12	2	5	0	0	81	7	32
2017	Client contact centre	55	27	18	0	0	0	0	82	0	11
2017	Science and technology	49	39	5	0	7	0	0	88	7	15
2017	Administration and operations	69	19	5	0	5	0	2	90	5	42
2017	Financial management	59	9	16	9	8	0	0	68	16	12
2017	Information management	56	36	0	0	9	0	0	91	9	11
2017	Information technology	64	11	7	7	4	0	7	81	12	27
2017	Project management	76	19	0	5	0	0	0	95	5	20
2017	Other services to the public	74	10	8	0	0	0	8	91	0	11
2017	None of the above	66	16	9	2	2	2	3	86	4	57

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	9	11	9	3	0	77	12	20
2019	Administration and operations	67	17	14	2	0	0	84	2	30
2019	Financial management	24	55	18	4	0	0	78	4	10
2019	Information technology	48	25	16	2	9	0	73	11	19
2019	Project management	28	34	17	20	0	0	62	20	18
2019	None of the above	27	38	25	3	8	0	64	11	26
2018	Communications or public affairs	47	16	9	4	4	19	79	10	14
2018	Science and technology	60	14	19	0	7	0	74	7	12
2018	Administration and operations	51	20	22	7	0	0	71	7	28
2018	Financial management	43	16	10	10	0	21	74	13	16
2018	Information technology	33	40	13	9	2	3	75	12	16
2018	Project management	35	49	3	11	0	3	86	11	21
2018	Other services to the public	49	35	3	0	12	0	84	12	12
2018	None of the above	26	30	31	8	5	0	56	14	32
2017	Client contact centre	36	27	29	9	0	0	62	9	11
2017	Science and technology	62	18	12	0	7	0	80	7	15
2017	Administration and operations	47	29	12	7	5	0	76	12	42
2017	Financial management	34	25	9	26	8	0	58	33	12
2017	Information management	38	18	18	9	9	9	61	20	11
2017	Information technology	42	26	11	11	7	4	70	19	27
2017	Project management	59	5	11	10	10	5	67	21	20
2017	Other services to the public	44	36	10	10	0	0	80	10	11
2017	None of the above	47	27	18	7	2	0	73	9	57

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	14	6	6	6	0	82	12	20
2019	Administration and operations	43	32	9	5	10	0	76	15	30
2019	Financial management	42	35	24	0	0	0	76	0	10
2019	Information technology	50	18	19	7	7	0	68	13	19
2019	Project management	53	23	7	0	0	17	92	0	18
2019	None of the above	38	24	10	14	12	2	64	27	26
2018	Communications or public affairs	69	4	4	0	4	19	90	5	14
2018	Science and technology	60	11	14	14	0	0	71	14	12
2018	Administration and operations	46	22	18	5	9	0	68	14	28
2018	Financial management	40	21	13	13	3	10	68	18	16
2018	Information technology	45	29	3	19	3	3	75	22	16
2018	Project management	54	26	14	3	0	3	83	3	21
2018	Other services to the public	72	12	12	3	0	0	84	3	12
2018	None of the above	40	23	15	10	12	0	63	22	32
2017	Client contact centre	18	27	46	9	0	0	45	9	11
2017	Science and technology	56	18	7	11	7	0	74	18	15
2017	Administration and operations	45	36	10	5	2	2	83	7	42
2017	Financial management	26	50	16	0	9	0	76	9	12
2017	Information management	47	27	9	0	9	9	80	10	11
2017	Information technology	49	22	11	4	7	7	77	12	27
2017	Project management	27	43	15	10	5	0	70	15	20
2017	Other services to the public	53	30	17	0	0	0	83	0	11
2017	None of the above	54	25	14	2	4	2	81	6	57

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	44	9	21	3	0	0	23	69	4	20
2019	Administration and operations	57	7	5	2	0	0	29	90	3	29
2019	Financial management	24	6	18	0	4	0	49	57	7	10
2019	Information technology	59	36	0	3	0	0	2	97	3	19
2019	Project management	44	33	0	0	0	0	23	100	0	18
2019	None of the above	43	8	7	2	0	3	37	85	3	26
2018	Communications or public affairs	48	0	11	5	5	0	32	70	14	13
2018	Science and technology	50	0	22	0	0	0	28	70	0	11
2018	Administration and operations	34	26	9	0	0	0	31	88	0	28
2018	Financial management	36	8	21	6	0	0	29	63	9	16
2018	Information technology	35	17	3	0	0	9	36	95	0	16
2018	Project management	71	16	2	0	0	0	11	97	0	21
2018	Other services to the public	88	12	0	0	0	0	0	100	0	12
2018	None of the above	41	14	10	0	0	0	35	85	0	32
2017	Client contact centre	46	18	9	0	0	0	27	88	0	11
2017	Science and technology	55	18	5	0	0	0	21	93	0	15
2017	Administration and operations	44	16	2	5	5	0	27	83	14	41
2017	Financial management	34	0	16	17	8	0	26	45	33	12
2017	Information management	47	9	0	0	0	0	45	100	0	11
2017	Information technology	42	11	4	4	7	0	33	78	16	27
2017	Project management	53	16	5	6	0	0	20	86	7	19
2017	Other services to the public	37	17	10	0	0	0	36	85	0	11
2017	None of the above	59	12	6	2	0	0	22	90	2	57

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	74	12	11	3	0	0	0	86	3	20
2019	Administration and operations	50	20	22	5	0	0	4	72	5	30
2019	Financial management	45	27	0	0	6	0	22	93	7	10
2019	Information technology	63	35	0	0	0	0	2	100	0	19
2019	Project management	59	9	29	0	0	0	4	70	0	18
2019	None of the above	52	28	8	2	0	0	11	89	2	27
2018	Communications or public affairs	77	0	4	0	0	0	19	95	0	14
2018	Science and technology	66	8	22	3	0	0	0	74	3	12
2018	Administration and operations	40	42	11	2	0	0	5	86	2	28
2018	Financial management	30	16	21	13	0	0	21	58	16	16
2018	Information technology	55	24	9	9	0	0	3	81	10	16
2018	Project management	57	40	0	3	0	0	0	97	3	20
2018	Other services to the public	74	3	10	12	0	0	0	78	12	12
2018	None of the above	52	8	12	14	0	0	14	70	16	32
2017	Client contact centre	27	46	9	9	0	9	0	80	10	11
2017	Science and technology	67	26	7	0	0	0	0	93	0	15
2017	Administration and operations	64	24	5	5	0	0	3	90	5	42
2017	Financial management	67	16	9	0	0	0	9	91	0	12
2017	Information management	64	18	0	0	0	9	9	100	0	11
2017	Information technology	64	11	7	0	4	0	14	87	4	27
2017	Project management	60	21	5	0	5	0	9	90	5	20
2017	Other services to the public	39	17	18	0	0	0	25	76	0	11
2017	None of the above	65	15	4	3	0	0	13	92	4	57

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	55	21	11	3	11	0	0	76	14	20
2019	Administration and operations	54	27	10	2	0	2	4	87	3	30
2019	Financial management	58	24	0	0	0	0	18	100	0	10
2019	Information technology	69	25	7	0	0	0	0	93	0	19
2019	Project management	51	27	4	14	0	0	4	81	15	18
2019	None of the above	64	20	3	5	6	0	3	86	11	27
2018	Communications or public affairs	49	43	0	4	0	0	4	96	4	14
2018	Science and technology	55	22	0	19	0	0	3	80	20	12
2018	Administration and operations	66	11	18	2	0	0	2	79	2	28
2018	Financial management	36	21	13	0	21	0	10	63	23	16
2018	Information technology	52	40	3	5	0	0	0	93	5	16
2018	Project management	61	27	0	10	0	0	3	90	10	21
2018	Other services to the public	77	20	0	0	3	0	0	97	3	12
2018	None of the above	54	26	7	10	2	0	0	81	12	32
2017	Client contact centre	45	18	29	0	9	0	0	62	9	11
2017	Science and technology	74	18	7	0	0	0	0	93	0	15
2017	Administration and operations	55	23	15	0	7	0	0	78	7	42
2017	Financial management	58	25	9	9	0	0	0	83	9	12
2017	Information management	45	11	18	0	18	0	9	61	19	11
2017	Information technology	56	15	14	4	4	0	7	77	8	27
2017	Project management	59	10	16	10	0	0	5	73	10	20
2017	Other services to the public	43	20	18	10	0	0	10	69	11	11
2017	None of the above	45	31	11	7	2	1	3	80	9	57

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	36	11	3	15	0	72	18	20
2019	Administration and operations	51	29	10	8	0	2	82	8	30
2019	Financial management	51	27	22	0	0	0	78	0	10
2019	Information technology	61	30	7	2	0	0	91	2	19
2019	Project management	60	16	4	17	0	4	79	17	18
2019	None of the above	79	11	8	2	0	0	90	2	27
2018	Communications or public affairs	56	16	23	4	0	0	73	4	14
2018	Science and technology	52	11	23	0	14	0	63	14	12
2018	Administration and operations	47	29	13	9	0	2	78	9	28
2018	Financial management	27	16	26	10	0	21	54	13	16
2018	Information technology	64	19	12	0	3	3	85	3	16
2018	Project management	34	55	8	3	0	0	89	3	21
2018	Other services to the public	63	12	25	0	0	0	75	0	12
2018	None of the above	37	30	28	2	2	2	69	3	32
2017	Client contact centre	27	27	29	9	9	0	53	18	11
2017	Science and technology	74	13	7	5	0	0	88	5	15
2017	Administration and operations	61	17	15	2	2	2	80	5	42
2017	Financial management	33	33	25	9	0	0	66	9	12
2017	Information management	47	18	36	0	0	0	64	0	11
2017	Information technology	45	27	14	7	0	7	77	8	27
2017	Project management	50	5	36	5	0	5	57	5	20
2017	Other services to the public	34	16	39	10	0	0	51	10	11
2017	None of the above	65	15	18	0	0	2	82	0	57

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	21	35	23	21	0	0	56	21	20
2019	Administration and operations	2	31	39	19	9	0	32	29	30
2019	Financial management	18	24	17	36	6	0	42	42	10
2019	Information technology	14	36	35	9	7	0	50	15	19
2019	Project management	4	9	66	10	11	0	12	21	18
2019	None of the above	2	26	34	25	14	0	28	38	27
2018	Communications or public affairs	12	28	44	15	0	0	40	15	14
2018	Science and technology	4	29	48	8	11	0	33	19	12
2018	Administration and operations	7	9	42	39	2	0	16	42	28
2018	Financial management	13	3	8	63	13	0	16	76	16
2018	Information technology	3	26	50	21	0	0	28	21	16
2018	Project management	16	33	21	21	10	0	48	31	21
2018	Other services to the public	10	20	55	16	0	0	30	16	12
2018	None of the above	2	17	45	33	3	0	19	36	32
2017	Client contact centre	0	18	36	46	0	0	18	46	11
2017	Science and technology	20	20	41	11	7	0	41	18	15
2017	Administration and operations	12	18	58	5	7	0	30	12	42
2017	Financial management	0	9	41	17	25	9	9	45	12
2017	Information management	0	20	54	18	9	0	20	27	11
2017	Information technology	12	29	38	22	0	0	40	22	27
2017	Project management	0	29	46	10	10	5	30	21	20
2017	Other services to the public	10	28	27	25	10	0	38	35	11
2017	None of the above	3	31	47	15	3	0	34	18	57

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	14	15	39	15	0	54	31	20
2019	Administration and operations	12	37	33	11	7	0	18	49	30
2019	Financial management	24	36	13	4	24	0	27	59	10
2019	Information technology	2	30	45	19	4	0	24	32	19
2019	Project management	17	0	63	20	0	0	20	17	17
2019	None of the above	7	38	35	18	2	0	20	45	27
2018	Communications or public affairs	0	19	40	36	4	0	40	19	14
2018	Science and technology	11	0	59	29	0	0	29	11	12
2018	Administration and operations	22	9	56	9	5	0	14	31	28
2018	Financial management	24	41	13	8	13	0	22	65	15
2018	Information technology	0	31	19	29	21	0	50	31	16
2018	Project management	12	16	24	38	10	0	48	28	21
2018	Other services to the public	0	25	13	54	7	0	62	25	12
2018	None of the above	5	26	46	20	3	0	23	31	32
2017	Client contact centre	18	37	45	0	0	0	0	55	11
2017	Science and technology	7	13	46	27	6	0	33	20	15
2017	Administration and operations	5	10	42	36	7	0	43	15	41
2017	Financial management	9	42	33	17	0	0	17	50	12
2017	Information management	0	18	47	36	0	0	36	18	11
2017	Information technology	0	29	29	26	15	0	41	29	27
2017	Project management	5	21	50	25	0	0	25	26	20
2017	Other services to the public	0	25	45	30	0	0	30	25	11
2017	None of the above	7	15	43	21	12	2	34	23	57

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	29	15	37	9	6	3	0	46	16	20
2019	Administration and operations	10	17	31	29	9	4	0	28	40	30
2019	Financial management	0	29	44	6	22	0	0	29	27	10
2019	Information technology	2	20	55	9	2	12	0	25	12	19
2019	Project management	4	25	40	12	20	0	0	28	32	18
2019	None of the above	2	45	21	10	20	3	0	48	30	27
2018	Communications or public affairs	13	31	32	4	0	19	0	55	5	14
2018	Science and technology	26	23	26	0	11	11	3	56	13	12
2018	Administration and operations	17	21	29	29	2	2	0	39	32	28
2018	Financial management	22	14	21	10	23	10	0	40	37	16
2018	Information technology	0	26	65	0	0	9	0	28	0	16
2018	Project management	0	49	21	11	18	0	0	49	29	21
2018	Other services to the public	0	39	35	13	12	0	0	39	26	12
2018	None of the above	9	23	53	7	2	7	0	34	9	32
2017	Client contact centre	0	19	39	12	29	0	0	19	41	10
2017	Science and technology	7	26	46	13	7	0	0	33	20	15
2017	Administration and operations	5	38	19	26	7	5	0	45	35	42
2017	Financial management	0	33	26	16	9	17	0	40	30	12
2017	Information management	11	62	0	9	18	0	0	73	27	11
2017	Information technology	4	23	31	20	11	11	0	31	35	26
2017	Project management	10	24	27	21	10	10	0	37	34	20
2017	Other services to the public	0	48	37	7	8	0	0	48	15	11
2017	None of the above	7	35	36	10	6	5	0	44	18	57

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	29	27	15	23	3	3	0	58	27	20
2019	Administration and operations	5	17	16	38	23	0	0	22	62	30
2019	Financial management	0	15	0	44	42	0	0	15	85	10
2019	Information technology	0	36	38	22	2	2	0	37	25	19
2019	Project management	9	17	27	36	11	0	0	26	47	18
2019	None of the above	8	21	14	26	26	6	0	31	54	27
2018	Communications or public affairs	17	71	12	0	0	0	0	88	0	14
2018	Science and technology	11	49	29	11	0	0	0	60	11	12
2018	Administration and operations	11	22	22	36	9	0	0	33	45	28
2018	Financial management	8	35	10	10	26	10	0	48	41	16
2018	Information technology	0	36	24	31	0	9	0	39	34	16
2018	Project management	6	55	10	11	18	0	0	60	29	21
2018	Other services to the public	13	20	52	3	12	0	0	33	16	12
2018	None of the above	7	28	34	15	9	7	0	37	26	32
2017	Client contact centre	0	27	18	9	38	9	0	29	51	11
2017	Science and technology	7	33	46	6	7	0	0	41	13	15
2017	Administration and operations	10	45	16	19	5	5	0	57	25	42
2017	Financial management	16	26	0	41	17	0	0	42	58	12
2017	Information management	11	44	27	9	9	0	0	55	18	11
2017	Information technology	15	33	30	18	4	0	0	48	22	27
2017	Project management	15	29	20	30	6	0	0	44	36	20
2017	Other services to the public	17	45	20	8	10	0	0	62	18	11
2017	None of the above	13	32	20	24	11	0	2	45	35	57

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	3	97	20
2019	Administration and operations	20	80	30
2019	Financial management	0	100	10
2019	Information technology	15	85	19
2019	Project management	4	96	18
2019	None of the above	4	96	27
2017	None of the above	9	91	57

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	34	18	30	3	0	0	15	40	60	20
2019	Administration and operations	25	36	12	15	2	9	0	28	72	30
2019	Financial management	36	35	29	0	0	0	0	36	64	10
2019	Information technology	34	35	20	2	0	10	0	38	62	19
2019	Project management	44	30	17	0	0	9	0	48	52	18
2019	None of the above	19	49	17	6	0	9	0	21	79	27
2018	Communications or public affairs	51	19	26	0	0	4	0	53	47	14
2018	Science and technology	25	34	42	0	0	0	0	25	75	12
2018	Administration and operations	52	11	7	0	11	17	2	64	36	28
2018	Financial management	21	35	23	0	10	0	10	24	76	16
2018	Information technology	78	9	10	0	0	0	2	80	20	16
2018	Project management	51	18	18	5	8	0	0	51	49	21
2018	Other services to the public	58	23	15	0	3	0	0	58	42	12
2018	None of the above	55	26	12	7	0	0	0	55	45	32
2017	Client contact centre	38	9	9	18	18	0	9	41	59	11
2017	Science and technology	53	20	6	21	0	0	0	53	47	15
2017	Administration and operations	42	15	19	9	13	2	0	43	57	42
2017	Financial management	50	33	17	0	0	0	0	50	50	12
2017	Information management	62	0	0	20	9	9	0	69	31	11
2017	Information technology	63	23	4	7	0	4	0	65	35	27
2017	Project management	35	19	27	5	5	10	0	39	61	20
2017	Other services to the public	44	10	36	0	0	10	0	49	51	11
2017	None of the above	46	14	23	7	4	4	2	49	51	57

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	21	79	12
2019	Administration and operations	37	63	17
2019	Information technology	30	70	12
2019	None of the above	31	69	19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	94	6	12
2019	Administration and operations	70	30	17
2019	Information technology	85	15	12
2019	None of the above	67	33	19
2018	Administration and operations	84	16	10
2018	Financial management	53	47	10
2018	None of the above	37	63	13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	30	6	46	0	6	6	40	53	12
2019	Administration and operations	18	7	26	26	4	0	19	31	37	17
2019	Information technology	19	42	23	12	0	4	0	64	12	12
2019	None of the above	3	14	42	9	19	0	13	19	33	19
2018	Administration and operations	15	69	0	8	8	0	0	84	16	10
2018	Financial management	36	0	45	0	0	0	19	44	0	10
2018	Project management	31	5	5	21	16	0	21	46	48	10
2018	None of the above	15	23	30	15	12	4	0	40	29	13
2017	Administration and operations	14	40	0	8	21	4	13	64	36	23
2017	Project management	8	55	10	0	17	0	10	69	19	11
2017	None of the above	8	28	13	15	8	8	20	49	32	27

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	15	9	46	6	12	6	25	64	12
2019	Administration and operations	12	0	34	22	14	0	17	14	44	17
2019	Information technology	0	27	50	15	8	0	0	27	23	12
2019	None of the above	0	22	24	5	29	0	20	27	43	19
2018	Administration and operations	0	15	16	61	8	0	0	15	69	10
2018	Financial management	15	0	30	19	19	4	13	18	46	10
2018	Project management	0	25	0	32	16	5	21	35	65	10
2018	None of the above	4	7	43	15	27	4	0	11	45	13
2017	Administration and operations	0	4	14	17	48	0	17	5	79	23
2017	Project management	0	26	0	0	26	28	21	50	50	11
2017	None of the above	8	12	32	11	19	3	16	24	37	27

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	66	11	0	0	0	0	24	100	0	20
2019	Administration and operations	62	12	10	0	0	5	11	88	0	30
2019	Financial management	54	6	0	0	4	0	37	94	6	10
2019	Information technology	41	14	2	0	0	0	43	96	0	19
2019	Project management	73	4	0	0	0	4	20	100	0	18
2019	None of the above	65	12	11	5	0	3	5	83	5	27
2018	Communications or public affairs	66	13	0	0	0	4	17	100	0	14
2018	Science and technology	74	15	0	0	8	0	3	92	8	12
2018	Administration and operations	95	2	0	0	0	0	2	100	0	28
2018	Financial management	74	0	3	0	10	0	13	85	12	16
2018	Information technology	52	5	19	3	0	0	21	73	3	16
2018	Project management	67	0	0	0	11	0	22	86	14	21
2018	Other services to the public	84	12	0	0	3	0	0	97	3	12
2018	None of the above	79	8	2	0	0	0	11	98	0	32

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for National Film Board of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 65. My department or agency works hard to create a workplace that prevents harassment.