2019 Public Service Employee Survey Results for National Film Board of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 20 57 7 16 0 0 0 77 16 22
2019 Non-shift worker 20 53 3 17 7 0 0 73 24 150
2017 Shift worker 33 38 15 15 0 0 0 71 15 40
2017 Non-shift worker 29 55 7 7 2 0 0 84 9 204

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 37 2 14 0 0 0 83 14 22
2019 Non-shift worker 44 31 9 7 8 0 0 75 15 150
2017 Shift worker 52 26 3 15 5 0 0 78 20 40
2017 Non-shift worker 49 28 8 10 4 0 0 78 14 204

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 25 31 14 0 0 0 55 14 22
2019 Non-shift worker 32 39 11 12 6 0 0 71 18 150
2017 Shift worker 35 28 20 12 5 0 0 63 17 40
2017 Non-shift worker 34 41 12 9 4 0 0 75 13 203

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 49 25 11 3 0 0 61 14 22
2019 Non-shift worker 10 35 10 32 13 0 0 44 45 150
2018 Shift worker 3 26 25 32 14 0 0 29 46 16
2018 Non-shift worker 9 42 15 18 14 0 2 52 33 176
2017 Shift worker 20 28 29 15 8 0 0 48 23 40
2017 Non-shift worker 13 45 20 15 6 0 1 59 21 204

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 53 9 7 0 0 2 83 7 22
2019 Non-shift worker 27 43 14 13 3 0 0 70 16 150
2017 Shift worker 29 34 26 11 0 0 0 63 11 40
2017 Non-shift worker 36 49 8 4 1 0 1 86 5 203

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 29 17 13 7 0 0 64 20 22
2019 Non-shift worker 23 42 14 15 6 0 0 65 21 147
2018 Shift worker 44 32 0 11 14 0 0 75 25 16
2018 Non-shift worker 35 33 15 11 4 0 2 70 15 176
2017 Shift worker 40 22 21 11 3 0 3 64 14 40
2017 Non-shift worker 33 39 14 10 3 1 0 73 13 204

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 46 0 3 14 0 0 83 17 22
2019 Non-shift worker 24 43 14 14 4 0 0 67 18 150
2018 Shift worker 25 62 7 4 4 0 0 86 7 15
2018 Non-shift worker 35 48 8 4 5 0 0 83 9 174
2017 Shift worker 39 47 4 4 5 0 0 86 10 40
2017 Non-shift worker 34 50 8 6 2 0 0 84 8 204

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 34 19 6 11 0 0 65 16 22
2019 Non-shift worker 20 41 15 11 13 0 0 61 24 150
2018 Shift worker 37 42 14 3 4 0 0 79 7 16
2018 Non-shift worker 24 37 19 12 8 0 0 61 20 176
2017 Shift worker 40 40 8 10 3 0 0 80 13 40
2017 Non-shift worker 21 40 19 14 6 0 0 61 20 203

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 41 5 18 3 0 0 74 21 22
2019 Non-shift worker 16 45 18 19 3 0 0 61 22 148
2018 Shift worker 27 49 17 4 4 0 0 76 7 16
2018 Non-shift worker 20 51 14 10 6 0 0 70 16 175
2017 Shift worker 29 42 12 12 5 0 0 71 17 40
2017 Non-shift worker 20 49 13 12 6 0 0 69 17 202

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 34 11 7 3 0 0 79 10 22
2019 Non-shift worker 30 48 13 8 2 0 0 77 10 150
2018 Shift worker 55 28 14 4 0 0 0 83 4 16
2018 Non-shift worker 37 45 13 4 1 0 0 82 5 177
2017 Shift worker 29 52 7 7 5 0 0 81 12 40
2017 Non-shift worker 34 45 13 4 3 1 0 80 7 203

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 39 18 4 11 0 0 67 15 21
2019 Non-shift worker 20 40 16 11 12 0 0 60 24 150
2018 Shift worker 26 60 7 4 4 0 0 86 7 16
2018 Non-shift worker 24 46 17 8 5 0 0 70 13 176
2017 Shift worker 35 46 8 9 3 0 0 80 12 40
2017 Non-shift worker 20 50 13 10 6 0 0 71 16 204

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 44 0 3 11 0 0 86 14 22
2019 Non-shift worker 42 39 14 3 1 0 0 82 5 149
2018 Shift worker 64 29 4 3 0 0 0 93 3 15
2018 Non-shift worker 52 38 5 3 1 0 0 90 5 177
2017 Shift worker 44 42 11 0 2 0 0 86 2 40
2017 Non-shift worker 45 46 6 2 1 0 0 91 3 204

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 31 13 13 11 0 0 63 23 22
2019 Non-shift worker 13 46 12 15 13 0 0 60 29 150
2018 Shift worker 20 45 32 4 0 0 0 65 4 16
2018 Non-shift worker 17 46 16 14 6 0 0 63 21 177
2017 Shift worker 29 40 10 12 9 0 0 69 22 40
2017 Non-shift worker 23 52 11 9 5 0 0 75 14 204

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 30 24 11 11 0 0 55 21 22
2019 Non-shift worker 18 41 19 7 15 0 0 59 22 149
2018 Shift worker 20 77 3 0 0 0 0 97 0 16
2018 Non-shift worker 26 45 15 10 5 0 0 71 15 176
2017 Shift worker 39 36 11 12 3 0 0 75 15 40
2017 Non-shift worker 30 48 10 7 4 0 0 79 12 204

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 51 13 9 11 0 0 67 20 22
2019 Non-shift worker 11 39 21 17 11 0 2 50 29 149
2018 Shift worker 20 52 14 14 0 0 0 72 14 16
2018 Non-shift worker 18 34 23 21 4 0 0 52 25 176
2017 Shift worker 27 44 13 9 8 0 0 71 17 40
2017 Non-shift worker 19 45 18 12 5 0 1 65 17 204

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 47 4 0 4 0 8 92 4 21
2019 Non-shift worker 32 44 14 9 1 0 0 76 11 150
2018 Shift worker 51 39 7 4 0 0 0 90 4 16
2018 Non-shift worker 39 46 8 6 2 0 0 84 8 177
2017 Shift worker 50 35 12 0 2 0 0 85 2 40
2017 Non-shift worker 39 47 9 4 1 0 0 86 5 204

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 35 15 8 4 0 0 73 11 21
2019 Non-shift worker 24 39 18 13 6 0 0 62 20 149
2018 Shift worker 62 31 3 4 0 0 0 93 4 16
2018 Non-shift worker 20 42 18 9 11 0 1 63 20 177
2017 Shift worker 46 35 5 7 7 0 0 81 14 40
2017 Non-shift worker 29 37 15 11 6 0 1 68 17 203

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 35 22 24 7 0 2 32 45 22
2019 Non-shift worker 14 35 38 8 3 0 1 12 50 150
2018 Shift worker 3 28 27 42 0 0 0 42 31 16
2018 Non-shift worker 12 33 36 12 4 1 2 16 47 177
2017 Shift worker 7 29 32 16 8 0 8 27 39 40
2017 Non-shift worker 8 33 38 14 4 1 1 19 42 204

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 25 29 30 7 0 0 37 34 22
2019 Non-shift worker 12 29 30 20 6 2 1 27 42 148
2018 Shift worker 4 17 41 38 0 0 0 38 21 16
2018 Non-shift worker 6 18 32 24 9 7 4 37 27 176
2017 Shift worker 0 19 32 20 11 5 13 38 23 40
2017 Non-shift worker 6 18 37 21 10 5 5 33 26 203

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 42 12 2 0 0 0 2 86 22
2019 Non-shift worker 34 34 22 5 1 3 1 6 71 150
2018 Shift worker 14 31 30 21 0 0 4 22 47 16
2018 Non-shift worker 28 34 24 5 5 2 1 10 65 176
2017 Shift worker 11 16 33 16 11 0 14 30 32 40
2017 Non-shift worker 22 26 33 11 5 0 3 16 50 203

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 17 40 32 3 0 0 35 25 22
2019 Non-shift worker 11 24 37 24 3 0 0 27 35 150
2018 Shift worker 6 24 32 24 13 0 0 38 31 16
2018 Non-shift worker 9 28 32 23 6 0 1 30 38 174
2017 Shift worker 10 7 45 25 8 2 3 35 17 40
2017 Non-shift worker 6 22 42 20 8 0 1 28 29 201

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 14 58 7 6 0 0 13 29 22
2019 Non-shift worker 26 34 20 9 9 0 1 19 61 150
2018 Shift worker 10 49 17 7 16 0 0 23 60 16
2018 Non-shift worker 24 25 22 15 6 1 6 23 53 176
2017 Shift worker 7 23 29 18 16 2 5 36 32 40
2017 Non-shift worker 18 29 22 20 5 2 4 27 49 204

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 13 34 32 9 2 7 46 17 22
2019 Non-shift worker 13 19 27 20 17 4 1 38 33 150
2018 Shift worker 4 0 30 56 6 0 4 65 4 16
2018 Non-shift worker 6 18 24 34 9 2 6 47 27 176
2017 Shift worker 2 5 5 40 34 7 7 87 8 40
2017 Non-shift worker 3 16 24 27 21 3 6 52 21 204

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 39 27 14 8 0 0 22 51 21
2019 Non-shift worker 31 29 26 11 1 1 2 12 62 150
2018 Shift worker 10 32 34 21 0 0 4 22 43 16
2018 Non-shift worker 29 33 27 5 3 2 1 8 64 177
2017 Shift worker 12 19 31 15 16 2 5 33 33 40
2017 Non-shift worker 18 29 40 8 4 0 1 12 47 204

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 17 38 29 7 2 0 37 24 22
2019 Non-shift worker 14 26 35 19 6 1 0 25 40 148
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 5 13 11 0 0 0 76 11 22
2019 Non-shift worker 49 33 8 3 7 0 0 82 10 151
2017 Shift worker 60 31 5 0 3 0 2 93 3 40
2017 Non-shift worker 50 35 6 8 2 0 0 85 10 204

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 9 44 7 9 9 0 33 18 22
2019 Non-shift worker 13 36 21 15 12 0 4 50 27 151
2018 Shift worker 20 31 36 0 10 4 0 53 11 16
2018 Non-shift worker 14 48 18 10 6 2 2 65 16 177
2017 Shift worker 32 27 16 13 5 5 3 64 20 40
2017 Non-shift worker 13 42 18 13 7 4 3 59 22 204

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 20 11 3 13 7 0 71 17 22
2019 Non-shift worker 32 37 15 10 6 0 0 69 16 151
2018 Shift worker 40 53 0 7 0 0 0 93 7 16
2018 Non-shift worker 31 48 8 10 3 0 0 79 12 176
2017 Shift worker 42 40 8 8 2 0 0 82 10 40
2017 Non-shift worker 34 47 10 6 2 0 0 81 9 204

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 50 7 6 2 0 0 85 8 22
2019 Non-shift worker 38 38 12 9 3 0 0 76 13 150
2018 Shift worker 37 49 4 10 0 0 0 86 10 16
2018 Non-shift worker 36 48 10 5 1 0 0 84 6 175
2017 Shift worker 31 57 5 5 2 0 0 87 7 39
2017 Non-shift worker 36 48 11 4 1 0 0 84 5 204

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 53 16 0 0 0 0 84 0 22
2019 Non-shift worker 30 44 14 8 4 0 0 74 12 151
2018 Shift worker 30 63 0 0 4 4 0 96 4 16
2018 Non-shift worker 36 46 11 6 1 0 0 82 7 177
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 27 24 7 0 0 0 69 7 22
2019 Non-shift worker 40 36 9 5 6 0 4 80 11 151

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 34 17 3 7 0 0 73 11 22
2019 Non-shift worker 30 32 14 18 6 0 0 62 24 151
2018 Shift worker 30 60 3 3 0 4 0 93 3 16
2018 Non-shift worker 32 37 15 9 6 0 1 70 15 178
2017 Shift worker 34 41 9 15 0 0 0 75 15 40
2017 Non-shift worker 23 43 17 10 6 0 0 66 17 204

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 37 16 0 7 0 0 77 7 22
2019 Non-shift worker 34 35 15 9 7 0 0 69 16 151
2018 Shift worker 69 28 0 0 0 4 0 100 0 16
2018 Non-shift worker 43 34 12 6 3 0 1 79 9 178
2017 Shift worker 40 48 5 2 3 2 0 90 5 40
2017 Non-shift worker 32 41 17 6 2 2 0 74 8 203

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 34 5 21 0 0 0 74 21 22
2019 Non-shift worker 31 37 12 10 9 0 0 69 19 149
2018 Shift worker 58 35 4 0 0 4 0 96 0 16
2018 Non-shift worker 34 35 14 13 3 0 1 70 16 178
2017 Shift worker 37 48 7 2 5 0 0 85 7 40
2017 Non-shift worker 29 43 14 11 3 0 0 72 14 204

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 82 18 0 0 0 0 0 100 0 21
2019 Non-shift worker 77 15 4 0 4 0 0 92 4 150
2017 Shift worker 77 18 2 2 0 0 0 95 2 40
2017 Non-shift worker 72 23 2 2 1 0 0 95 3 204

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 15 2 2 24 0 0 72 26 22
2019 Non-shift worker 46 34 6 6 6 0 2 81 12 150
2017 Shift worker 34 33 17 0 4 5 5 76 5 40
2017 Non-shift worker 40 35 12 7 3 2 2 78 10 203

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 10 9 14 7 0 0 69 21 22
2019 Non-shift worker 57 25 8 5 5 0 0 82 10 151
2018 Shift worker 72 28 0 0 0 0 0 100 0 16
2018 Non-shift worker 55 30 8 5 2 0 0 85 7 178
2017 Shift worker 52 43 0 5 0 0 0 95 5 40
2017 Non-shift worker 47 37 10 3 4 0 0 83 7 203

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 17 15 14 7 0 0 63 21 22
2019 Non-shift worker 37 34 8 14 7 0 0 71 21 149
2018 Shift worker 72 18 7 4 0 0 0 90 4 16
2018 Non-shift worker 38 34 12 9 5 1 0 73 15 178
2017 Shift worker 46 37 7 4 5 0 0 83 10 40
2017 Non-shift worker 36 40 13 6 5 0 0 76 11 204
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 26 17 28 9 7 0 41 41 22
2019 Non-shift worker 13 19 23 24 18 3 0 33 43 151
2018 Shift worker 33 21 21 14 0 11 0 61 16 16
2018 Non-shift worker 16 30 25 18 3 8 0 51 23 175
2017 Shift worker 25 20 37 5 7 7 0 48 13 40
2017 Non-shift worker 12 35 25 15 6 7 0 51 22 204

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 23 14 38 14 2 0 33 53 22
2019 Non-shift worker 7 14 15 34 30 0 0 21 64 151
2018 Shift worker 17 34 35 10 4 0 0 51 14 16
2018 Non-shift worker 13 24 25 24 12 2 0 38 37 175
2017 Shift worker 10 38 28 8 14 3 0 48 22 40
2017 Non-shift worker 10 31 26 22 10 2 0 41 32 204

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 14 28 40 13 2 0 17 54 22
2019 Non-shift worker 5 9 18 29 38 2 0 13 68 149
2018 Shift worker 14 7 41 32 4 4 0 21 36 16
2018 Non-shift worker 5 21 27 31 13 3 0 27 45 173
2017 Shift worker 12 17 39 15 14 3 0 30 30 40
2017 Non-shift worker 5 24 30 27 9 4 0 31 37 204

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 7 26 41 9 0 0 23 51 22
2019 Non-shift worker 2 11 14 43 31 0 0 13 74 151
2018 Shift worker 3 25 53 11 7 0 0 28 18 15
2018 Non-shift worker 4 25 18 35 17 1 0 29 53 175
2017 Shift worker 12 34 29 15 10 0 0 47 25 40
2017 Non-shift worker 5 32 26 24 12 1 0 37 36 204

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 20 3 7 0 0 0 89 7 22
2019 Non-shift worker 65 21 7 2 4 0 1 87 6 151
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 20 45 10 18 0 0 27 28 22
2019 Non-shift worker 10 28 27 23 13 0 0 38 36 151
2018 Shift worker 18 38 36 7 0 0 0 56 7 15
2018 Non-shift worker 17 46 20 14 1 1 0 64 15 177
2017 Shift worker 17 42 28 8 5 0 0 59 12 40
2017 Non-shift worker 17 45 19 15 3 0 0 62 19 204

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 19 28 13 38 0 0 21 51 22
2019 Non-shift worker 6 7 20 42 26 0 0 13 68 150

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 48 5 21 17 0 0 58 38 22
2019 Non-shift worker 16 37 19 15 11 2 0 54 27 151
2018 Shift worker 27 46 17 7 0 3 0 75 7 16
2018 Non-shift worker 23 45 9 14 1 4 2 74 17 176
2017 Shift worker 22 35 20 13 5 2 3 61 19 40
2017 Non-shift worker 19 48 12 13 5 3 0 69 18 204

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 40 11 28 7 2 0 53 36 22
2019 Non-shift worker 15 34 28 18 6 0 0 49 23 151
2018 Shift worker 21 69 4 4 4 0 0 89 7 16
2018 Non-shift worker 26 43 19 9 1 1 0 71 10 178

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 5 42 20 7 12 0 20 32 21
2019 Non-shift worker 12 19 25 25 12 6 1 34 40 151
2018 Shift worker 14 42 13 17 3 7 3 62 23 16
2018 Non-shift worker 6 32 23 17 7 11 3 45 28 177
2017 Shift worker 20 22 23 10 7 15 2 51 21 40
2017 Non-shift worker 11 31 22 19 7 9 1 46 30 203

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 26 28 35 11 0 0 26 46 22
2019 Non-shift worker 4 10 27 30 26 3 0 14 58 151
2018 Shift worker 6 31 36 28 0 0 0 37 28 16
2018 Non-shift worker 10 22 25 25 15 3 0 33 41 177
2017 Shift worker 17 25 26 19 10 2 0 43 30 40
2017 Non-shift worker 6 34 23 22 10 4 0 43 34 204

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 2 16 28 28 11 7 7 22 45 22
2019 Non-shift worker 3 17 22 20 38 1 1 20 58 151
2018 Shift worker 13 32 28 23 0 0 4 47 24 16
2018 Non-shift worker 8 22 15 24 25 3 4 32 53 176
2017 Shift worker 25 27 16 16 12 4 0 54 30 40
2017 Non-shift worker 4 25 23 23 18 2 3 31 44 204

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 42 18 3 7 0 5 71 11 22
2019 Non-shift worker 51 19 15 1 4 1 8 77 6 151

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 19 6 0 0 0 12 94 0 22
2019 Non-shift worker 57 12 7 1 4 2 17 85 6 151

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 31 13 9 0 0 6 76 10 22
2019 Non-shift worker 24 24 20 11 10 3 8 54 24 151

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 33 16 9 0 0 13 71 11 22
2019 Non-shift worker 24 23 14 16 11 4 8 54 30 151

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 30 2 3 0 0 15 93 4 22
2019 Non-shift worker 37 18 12 7 12 3 11 63 23 151

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 19 2 11 3 0 13 81 16 22
2019 Non-shift worker 67 13 5 1 2 3 10 91 4 149

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 5 7 7 6 0 9 78 14 22
2019 Non-shift worker 63 12 2 5 0 9 9 91 7 150

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 12 18 0 0 0 5 81 0 22
2019 Non-shift worker 76 8 2 0 0 1 13 97 1 148

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 27 15 26 11 0 2 47 37 22
2019 Non-shift worker 12 30 24 22 8 4 0 44 31 150
2018 Shift worker 20 38 42 0 0 0 0 58 0 16
2018 Non-shift worker 13 33 29 14 4 6 0 49 19 178
2017 Shift worker 15 37 19 10 12 5 3 56 23 40
2017 Non-shift worker 9 48 26 11 4 2 0 58 15 204

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 40 9 11 21 0 0 59 32 22
2019 Non-shift worker 21 47 17 8 6 1 0 69 14 149
2018 Shift worker 55 28 14 3 0 0 0 83 3 16
2018 Non-shift worker 35 42 15 7 0 0 0 78 7 177
2017 Shift worker 38 43 13 7 0 0 0 80 7 40
2017 Non-shift worker 26 55 8 9 1 0 0 81 10 204

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 38 15 3 11 7 0 68 15 22
2019 Non-shift worker 28 43 14 9 4 2 0 72 14 150
2018 Shift worker 40 39 17 4 0 0 0 79 4 16
2018 Non-shift worker 41 46 7 2 2 3 0 89 4 176
2017 Shift worker 38 36 17 7 2 0 0 74 9 40
2017 Non-shift worker 27 48 15 6 3 1 0 76 9 204

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 64 3 0 7 0 0 89 7 22
2019 Non-shift worker 28 49 13 8 2 0 0 78 10 151
2018 Shift worker 44 45 11 0 0 0 0 89 0 16
2018 Non-shift worker 37 51 10 1 1 0 0 88 2 177
2017 Shift worker 38 48 10 5 0 0 0 85 5 40
2017 Non-shift worker 33 58 5 2 1 0 0 92 3 203

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 34 30 2 11 0 0 57 14 21
2019 Non-shift worker 13 26 31 21 10 0 0 39 30 151
2018 Shift worker 28 47 18 3 4 0 0 75 7 15
2018 Non-shift worker 21 45 25 7 1 0 0 66 9 176
2017 Shift worker 30 28 35 5 3 0 0 58 7 40
2017 Non-shift worker 24 45 19 9 2 0 0 70 11 204

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 60 19 0 9 0 0 72 9 22
2019 Non-shift worker 11 31 27 22 9 0 0 42 31 151
2018 Shift worker 30 46 17 7 0 0 0 76 7 16
2018 Non-shift worker 19 46 23 10 2 0 0 65 11 177
2017 Shift worker 32 38 23 7 0 0 0 70 7 40
2017 Non-shift worker 21 49 18 11 1 0 0 70 12 204

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 43 13 7 0 7 0 79 8 22
2019 Non-shift worker 26 28 17 17 9 3 0 56 26 151
2018 Shift worker 41 35 21 4 0 0 0 76 4 16
2018 Non-shift worker 32 35 16 8 4 5 1 71 12 177
2017 Shift worker 36 39 5 10 3 7 0 81 14 40
2017 Non-shift worker 32 35 17 6 3 6 0 72 10 204
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 13 42 45 22
2019 Non-shift worker 21 48 31 151
2018 Shift worker 14 41 44 16
2018 Non-shift worker 16 48 36 178
2017 Shift worker 10 68 22 40
2017 Non-shift worker 16 58 26 203
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 6 59 16 9 0 0 9 72 10 22
2019 Non-shift worker 28 53 8 6 0 0 3 85 6 151

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 30 18 0 0 7 9 78 0 22
2019 Non-shift worker 43 36 9 4 2 2 4 84 6 151
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 15 27 3 9 39 2 31 22 22
2019 Non-shift worker 9 16 23 7 14 24 8 36 31 151
2018 Shift worker 24 3 14 11 10 24 14 44 33 16
2018 Non-shift worker 9 24 22 8 5 25 6 49 19 178
2017 Shift worker 15 18 19 11 5 27 5 48 23 40
2017 Non-shift worker 8 23 22 9 4 28 5 47 20 204

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 39 15 13 9 7 0 59 24 22
2019 Non-shift worker 15 27 26 11 5 15 1 49 20 151
2018 Shift worker 31 42 18 3 3 4 0 75 7 16
2018 Non-shift worker 18 39 19 9 5 9 1 64 15 178
2017 Shift worker 22 38 13 5 7 15 0 71 14 40
2017 Non-shift worker 13 42 21 8 4 12 0 63 13 204
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 6 7 35 14 9 23 6 18 33 22
2019 Non-shift worker 14 13 28 6 4 27 9 41 15 149
2018 Shift worker 19 28 15 4 0 31 4 72 5 15
2018 Non-shift worker 14 23 22 2 1 30 8 60 5 177
2017 Shift worker 13 35 13 7 2 23 8 69 13 40
2017 Non-shift worker 8 23 21 3 3 35 6 53 11 204

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 44 8 0 9 20 6 76 13 22
2019 Non-shift worker 18 29 25 9 2 16 1 56 14 150
2018 Shift worker 31 49 7 3 0 10 0 89 4 16
2018 Non-shift worker 26 39 16 3 2 14 1 76 5 178
2017 Shift worker 23 50 15 2 2 7 0 79 5 40
2017 Non-shift worker 20 43 16 4 2 14 0 73 8 204
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 21 16 9 13 0 0 61 23 22
2019 Non-shift worker 35 28 19 10 6 0 2 64 17 151
2018 Shift worker 14 29 47 3 0 0 7 46 4 15
2018 Non-shift worker 28 27 27 9 5 2 2 57 14 177
2017 Shift worker 18 23 30 14 10 2 3 43 25 40
2017 Non-shift worker 31 29 20 10 7 1 2 62 17 204

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 46 14 20 11 0 0 55 31 22
2019 Non-shift worker 10 18 33 22 17 0 0 27 39 151
2018 Shift worker 0 34 39 17 10 0 0 34 28 16
2018 Non-shift worker 5 18 38 18 20 0 0 23 39 177
2017 Shift worker 18 15 36 18 14 0 0 33 32 40
2017 Non-shift worker 8 25 31 22 13 1 0 33 35 204

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 50 27 3 9 0 0 60 13 22
2019 Non-shift worker 11 31 24 18 15 0 0 43 33 151
2018 Shift worker 15 12 48 21 4 0 0 28 25 14
2018 Non-shift worker 11 26 33 19 10 0 0 37 30 177
2017 Shift worker 21 25 28 15 12 0 0 46 27 40
2017 Non-shift worker 9 35 28 19 8 0 1 44 27 201

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 18 19 26 15 13 0 9 40 31 22
2019 Non-shift worker 14 16 24 25 21 0 0 30 46 150
2018 Shift worker 0 30 28 24 18 0 0 30 42 16
2018 Non-shift worker 7 16 31 24 19 0 3 24 44 177
2017 Shift worker 21 20 28 13 16 2 0 42 30 40
2017 Non-shift worker 14 18 26 23 16 0 3 33 40 204

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 27 5 9 3 0 2 82 13 22
2019 Non-shift worker 30 26 23 10 8 0 3 58 18 151
2018 Shift worker 27 31 28 0 14 0 0 58 14 16
2018 Non-shift worker 26 33 24 10 4 0 2 61 15 177
2017 Shift worker 38 28 22 2 0 2 7 73 2 40
2017 Non-shift worker 26 33 17 11 5 1 7 64 18 203

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 25 41 2 18 0 0 39 20 22
2019 Non-shift worker 23 35 21 10 10 0 0 58 20 151
2018 Shift worker 27 24 28 11 11 0 0 51 21 16
2018 Non-shift worker 23 33 27 10 7 0 0 56 17 176
2017 Shift worker 25 29 17 25 2 0 2 55 28 40
2017 Non-shift worker 30 31 24 9 5 0 1 62 14 203

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 27 32 15 10 0 0 44 24 21
2019 Non-shift worker 7 23 34 20 13 0 2 31 34 151
2018 Shift worker 0 34 52 14 0 0 0 34 14 16
2018 Non-shift worker 16 29 27 21 6 0 0 46 28 178
2017 Shift worker 15 31 33 7 10 2 2 48 18 40
2017 Non-shift worker 16 39 28 10 6 0 1 55 16 203

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 33 18 26 7 0 2 47 34 21
2019 Non-shift worker 6 19 28 30 15 0 2 25 46 151
2018 Shift worker 3 52 32 10 4 0 0 55 14 16
2018 Non-shift worker 13 19 33 21 13 0 0 33 35 177
2017 Shift worker 18 28 31 12 9 2 0 48 21 40
2017 Non-shift worker 11 26 32 19 11 0 0 38 30 203

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 18 22 25 0 0 10 48 28 21
2019 Non-shift worker 9 26 26 27 12 0 0 35 39 149
2018 Shift worker 24 31 35 4 7 0 0 55 10 16
2018 Non-shift worker 22 27 23 20 8 0 0 49 28 178
2017 Shift worker 24 33 24 10 5 2 3 60 15 40
2017 Non-shift worker 15 34 24 21 5 0 1 49 27 203

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 14 24 7 7 0 2 61 15 21
2019 Non-shift worker 26 29 20 15 10 0 0 55 25 150

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 38 31 3 3 0 2 61 7 21
2019 Non-shift worker 13 34 25 13 15 0 0 47 27 151
2018 Shift worker 11 24 51 7 7 0 0 35 13 16
2018 Non-shift worker 11 34 31 12 12 0 1 45 24 176
2017 Shift worker 18 21 39 12 5 2 3 41 18 40
2017 Non-shift worker 18 33 27 12 8 0 2 52 20 203

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 34 10 21 0 0 2 69 21 21
2019 Non-shift worker 39 28 20 5 7 0 2 68 12 150
2018 Shift worker 26 19 39 12 0 0 4 47 12 15
2018 Non-shift worker 43 29 15 3 3 0 6 78 7 177
2017 Shift worker 46 30 15 7 0 0 2 78 7 40
2017 Non-shift worker 49 24 14 5 5 0 2 74 11 204

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 7 7 11 0 0 10 80 12 21
2019 Non-shift worker 64 14 4 0 2 2 13 93 3 150
2018 Shift worker 69 21 11 0 0 0 0 89 0 16
2018 Non-shift worker 70 13 5 0 2 0 10 92 3 177

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 5 3 11 5 0 0 81 15 22
2019 Non-shift worker 72 14 3 2 5 2 2 89 8 149
2018 Shift worker 69 17 4 3 4 0 4 89 7 16
2018 Non-shift worker 75 9 3 3 3 1 7 90 6 178
2017 Shift worker 66 16 10 2 3 3 0 85 5 40
2017 Non-shift worker 68 19 5 2 3 0 3 90 5 204

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 28 7 6 12 0 0 75 17 22
2019 Non-shift worker 47 27 16 5 4 0 0 74 9 150
2018 Shift worker 41 28 17 7 7 0 0 69 14 16
2018 Non-shift worker 39 31 13 6 4 0 6 74 11 178
2017 Shift worker 44 31 12 7 5 0 0 75 12 40
2017 Non-shift worker 51 22 15 8 4 0 1 74 12 204

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 31 3 0 10 0 0 87 10 21
2019 Non-shift worker 42 29 13 7 7 0 2 72 15 151
2018 Shift worker 59 24 11 0 7 0 0 83 7 16
2018 Non-shift worker 49 24 11 8 4 0 4 76 13 178
2017 Shift worker 57 23 12 0 6 0 2 82 6 39
2017 Non-shift worker 47 29 14 4 3 0 2 78 8 204

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 17 7 3 0 0 36 84 5 22
2019 Non-shift worker 47 15 6 2 0 0 29 88 3 149
2018 Shift worker 55 4 7 0 4 0 31 85 5 16
2018 Non-shift worker 45 15 9 3 0 1 26 83 4 173
2017 Shift worker 56 14 0 0 0 0 30 100 0 40
2017 Non-shift worker 48 14 6 4 2 0 26 83 9 202

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 20 11 2 0 11 7 84 3 22
2019 Non-shift worker 54 23 14 2 1 0 6 82 3 151
2018 Shift worker 79 4 4 0 0 0 14 96 0 16
2018 Non-shift worker 52 22 11 7 0 0 8 81 7 177
2017 Shift worker 60 20 0 5 0 2 13 95 5 40
2017 Non-shift worker 62 20 8 1 1 0 7 89 3 203

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 15 8 0 20 0 0 72 20 22
2019 Non-shift worker 58 24 5 4 4 1 4 86 9 151
2018 Shift worker 34 24 7 31 0 0 4 61 32 16
2018 Non-shift worker 58 26 5 5 3 1 2 87 8 178
2017 Shift worker 45 21 15 12 7 0 0 67 19 40
2017 Non-shift worker 57 21 12 2 3 0 4 82 6 204

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 36 25 0 0 0 0 75 0 22
2019 Non-shift worker 60 23 8 4 2 0 3 86 6 151
2018 Shift worker 40 14 39 4 0 0 4 56 4 16
2018 Non-shift worker 51 27 15 3 2 0 3 80 5 178
2017 Shift worker 55 12 28 0 2 0 2 69 2 40
2017 Non-shift worker 58 18 17 4 0 0 2 78 5 204

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 28 48 11 7 0 0 35 18 22
2019 Non-shift worker 7 28 37 19 8 0 0 36 27 151
2018 Shift worker 11 23 49 14 4 0 0 33 18 16
2018 Non-shift worker 6 21 42 26 5 0 0 27 31 178
2017 Shift worker 8 23 46 12 9 0 2 32 22 40
2017 Non-shift worker 7 27 46 14 4 1 0 35 19 204

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 21 39 26 14 0 0 40 21 22
2019 Non-shift worker 9 29 38 17 6 0 0 23 39 150
2018 Shift worker 4 14 48 35 0 0 0 35 17 16
2018 Non-shift worker 9 21 35 26 9 0 0 35 30 176
2017 Shift worker 12 12 36 33 5 0 2 39 24 40
2017 Non-shift worker 3 21 43 25 7 0 0 32 24 203

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 27 40 13 13 7 0 29 28 22
2019 Non-shift worker 8 21 35 19 13 4 0 30 33 151
2018 Shift worker 6 55 25 11 0 3 0 63 11 16
2018 Non-shift worker 9 29 35 12 9 7 0 40 22 178
2017 Shift worker 5 28 47 5 10 6 0 35 15 39
2017 Non-shift worker 7 34 25 19 8 7 0 45 29 203

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 34 22 14 13 7 0 47 29 22
2019 Non-shift worker 6 23 19 34 17 1 0 29 52 151
2018 Shift worker 17 38 24 17 4 0 0 55 21 16
2018 Non-shift worker 7 38 24 18 10 3 0 46 29 178
2017 Shift worker 16 36 18 13 14 3 0 53 28 40
2017 Non-shift worker 11 38 22 20 7 1 0 50 28 204
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 22
2019 Non-shift worker 10 90 151
2017 Shift worker 13 87 40
2017 Non-shift worker 10 90 204
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 30 31 7 0 16 0 19 81 22
2019 Non-shift worker 31 42 14 7 1 4 2 33 67 151
2018 Shift worker 24 41 28 0 0 4 4 26 74 16
2018 Non-shift worker 48 23 17 4 4 2 1 50 50 178
2017 Shift worker 32 16 26 13 7 7 0 34 66 40
2017 Non-shift worker 51 17 15 7 5 3 1 54 46 204

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 47 53 14
2019 Non-shift worker 38 62 96

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 36 64 13
2019 Non-shift worker 74 26 94

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 16 22 39 11 0 7 23 54 13
2019 Non-shift worker 18 20 19 18 12 2 13 43 35 96
2017 Shift worker 9 28 16 8 13 0 25 50 28 24
2017 Non-shift worker 15 32 13 8 14 5 13 57 27 89

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 20 15 28 15 5 18 26 55 13
2019 Non-shift worker 4 11 27 18 16 2 22 20 45 96
2017 Shift worker 9 8 22 4 32 0 25 23 48 24
2017 Non-shift worker 2 14 19 16 29 7 13 20 56 89

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 16 14 2 0 2 2 83 3 21
2019 Non-shift worker 56 13 6 1 2 2 20 88 3 151
2018 Shift worker 72 17 0 0 0 4 7 100 0 16
2018 Non-shift worker 73 8 3 0 3 0 13 92 4 178
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