2019 Public Service Employee Survey Results for National Film Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 44 8 19 5 0 0 68 24 64
2019 Does not provide services to public 18 59 1 15 6 0 0 77 22 112
2017 Provides services to public 29 49 8 14 0 0 0 78 14 75
2017 Does not provide services to public 30 53 9 6 2 0 0 83 8 169

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 45 29 10 9 6 0 0 75 16 64
2019 Does not provide services to public 44 32 9 7 8 0 0 76 15 112
2017 Provides services to public 49 24 9 12 6 0 0 73 18 75
2017 Does not provide services to public 51 30 6 10 4 0 0 80 14 169

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 33 34 16 12 5 0 0 67 17 64
2019 Does not provide services to public 31 39 11 13 5 0 0 71 18 112
2017 Provides services to public 29 40 11 15 5 0 0 69 20 74
2017 Does not provide services to public 36 38 15 7 4 0 0 74 11 169

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 4 36 18 28 14 0 0 40 42 64
2019 Does not provide services to public 13 38 8 30 10 0 0 51 40 112
2018 Provides services to public 10 40 12 21 16 0 0 50 38 59
2018 Does not provide services to public 9 41 17 19 12 0 3 51 32 133
2017 Provides services to public 12 45 19 16 7 0 1 58 23 75
2017 Does not provide services to public 16 41 22 14 6 0 1 57 21 169

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 28 36 14 17 4 0 1 64 22 64
2019 Does not provide services to public 27 50 13 9 1 0 0 76 11 112
2017 Provides services to public 35 49 8 5 0 0 3 87 5 75
2017 Does not provide services to public 34 45 13 6 1 0 1 80 7 168

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 20 41 14 12 12 0 0 62 24 63
2019 Does not provide services to public 26 40 16 16 2 0 0 66 18 110
2018 Provides services to public 54 27 7 5 7 0 0 81 12 59
2018 Does not provide services to public 29 35 17 13 4 0 3 65 18 133
2017 Provides services to public 27 38 17 15 3 0 0 65 18 75
2017 Does not provide services to public 37 36 14 8 3 1 1 75 11 169

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 32 17 9 6 0 0 68 15 64
2019 Does not provide services to public 19 50 12 15 5 0 0 68 20 112
2018 Provides services to public 44 37 9 3 6 0 0 82 9 58
2018 Does not provide services to public 30 54 7 4 5 0 0 84 9 131
2017 Provides services to public 23 61 8 7 1 0 0 84 8 75
2017 Does not provide services to public 40 45 7 5 3 0 0 85 8 169

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 25 33 18 9 15 0 0 58 24 64
2019 Does not provide services to public 19 44 15 10 11 0 0 63 21 112
2018 Provides services to public 32 38 5 16 9 0 0 70 25 59
2018 Does not provide services to public 22 38 22 10 7 0 0 60 17 133
2017 Provides services to public 20 39 19 12 11 0 0 59 22 75
2017 Does not provide services to public 26 41 16 14 3 0 0 67 17 168

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 39 9 23 6 0 0 63 28 64
2019 Does not provide services to public 15 47 21 16 1 0 0 62 17 110
2018 Provides services to public 27 40 11 18 4 0 0 67 22 59
2018 Does not provide services to public 18 54 16 7 6 0 0 72 13 132
2017 Provides services to public 18 42 17 14 9 0 0 60 22 73
2017 Does not provide services to public 23 50 12 11 4 0 0 73 15 169

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 29 38 17 12 4 0 0 67 16 64
2019 Does not provide services to public 33 51 11 5 1 0 0 83 6 112
2018 Provides services to public 48 33 12 5 2 0 0 81 7 60
2018 Does not provide services to public 34 47 15 3 1 0 0 81 4 133
2017 Provides services to public 29 45 10 8 5 1 0 75 14 74
2017 Does not provide services to public 34 46 12 3 2 1 0 82 6 169

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 21 32 24 8 15 0 0 53 23 64
2019 Does not provide services to public 21 44 13 12 10 0 0 65 22 111
2018 Provides services to public 29 48 9 6 9 0 0 76 15 60
2018 Does not provide services to public 23 45 19 9 3 0 0 69 12 132
2017 Provides services to public 19 50 13 8 11 0 0 68 18 75
2017 Does not provide services to public 25 49 12 11 3 0 0 74 14 169

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 45 39 11 1 4 0 0 84 6 64
2019 Does not provide services to public 41 41 13 4 1 0 0 82 6 111
2018 Provides services to public 69 25 4 1 1 0 0 95 2 59
2018 Does not provide services to public 46 43 5 4 2 0 0 89 6 133
2017 Provides services to public 39 53 6 1 0 0 0 92 1 75
2017 Does not provide services to public 47 42 7 2 2 0 0 90 3 169

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 18 40 12 14 17 0 0 58 30 64
2019 Does not provide services to public 14 46 13 16 11 0 0 61 26 112
2018 Provides services to public 19 49 13 14 5 0 0 68 19 60
2018 Does not provide services to public 17 44 19 14 6 0 0 61 20 133
2017 Provides services to public 18 48 14 13 7 0 0 66 20 75
2017 Does not provide services to public 27 50 10 8 5 0 0 77 13 169

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 21 34 19 9 17 0 0 55 26 64
2019 Does not provide services to public 17 42 21 7 12 0 0 60 19 111
2018 Provides services to public 39 39 12 8 2 0 0 78 10 60
2018 Does not provide services to public 20 50 15 10 5 0 0 70 15 132
2017 Provides services to public 30 45 9 9 7 0 0 75 16 75
2017 Does not provide services to public 32 47 10 8 3 0 1 79 10 169

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 13 35 20 16 16 0 0 48 33 63
2019 Does not provide services to public 10 44 20 16 7 0 2 56 24 112
2018 Provides services to public 16 50 5 28 2 0 0 66 30 60
2018 Does not provide services to public 20 28 30 18 4 0 0 48 22 132
2017 Provides services to public 15 48 16 9 12 0 0 63 21 75
2017 Does not provide services to public 22 44 18 13 2 0 1 67 15 169

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 38 12 5 3 1 2 80 8 64
2019 Does not provide services to public 28 47 15 10 1 0 0 74 11 111
2018 Provides services to public 54 32 8 5 1 0 0 85 6 60
2018 Does not provide services to public 33 51 8 5 2 0 0 85 8 133
2017 Provides services to public 30 56 11 1 2 0 0 87 3 75
2017 Does not provide services to public 46 40 9 5 1 0 0 85 6 169

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 18 41 18 15 8 0 0 60 23 64
2019 Does not provide services to public 29 37 18 11 5 0 0 66 16 110
2018 Provides services to public 20 39 22 10 9 0 0 59 19 60
2018 Does not provide services to public 24 42 14 7 10 0 1 67 18 133
2017 Provides services to public 31 38 11 11 8 0 1 70 18 75
2017 Does not provide services to public 33 36 14 10 6 1 1 70 16 168

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 9 46 29 16 0 0 1 16 55 65
2019 Does not provide services to public 16 30 40 6 6 0 1 12 47 110
2018 Provides services to public 11 31 41 14 3 0 0 17 42 60
2018 Does not provide services to public 12 34 32 15 3 1 3 19 47 133
2017 Provides services to public 8 34 34 19 4 0 1 23 43 75
2017 Does not provide services to public 7 31 39 13 6 1 3 19 40 169

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 10 32 30 24 3 1 1 27 42 64
2019 Does not provide services to public 12 26 29 21 8 2 1 31 40 109
2018 Provides services to public 15 19 39 20 8 0 0 28 33 59
2018 Does not provide services to public 3 19 29 28 9 9 5 42 25 133
2017 Provides services to public 8 17 38 14 9 8 7 27 29 75
2017 Does not provide services to public 3 18 35 24 10 4 6 37 24 168

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 38 23 3 0 0 1 3 74 65
2019 Does not provide services to public 36 32 21 6 1 3 1 7 71 110
2018 Provides services to public 32 29 28 8 2 0 1 10 62 59
2018 Does not provide services to public 25 36 23 7 4 2 2 12 64 133
2017 Provides services to public 20 33 31 6 4 0 6 11 56 75
2017 Does not provide services to public 20 21 34 14 7 0 4 22 43 168

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 11 24 39 24 1 0 1 26 35 65
2019 Does not provide services to public 11 23 37 25 4 0 0 29 34 110
2018 Provides services to public 6 19 41 24 9 1 0 33 26 58
2018 Does not provide services to public 10 31 29 24 5 0 1 29 42 132
2017 Provides services to public 7 17 48 20 4 1 3 25 25 75
2017 Does not provide services to public 7 21 40 21 10 1 1 32 28 166

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 32 19 33 8 8 0 0 16 51 65
2019 Does not provide services to public 19 40 19 11 9 1 1 20 61 110
2018 Provides services to public 21 34 23 14 8 0 1 22 55 60
2018 Does not provide services to public 24 24 22 15 6 1 7 23 53 132
2017 Provides services to public 24 28 21 17 4 1 4 23 55 75
2017 Does not provide services to public 12 28 25 20 8 2 4 31 43 169

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 20 33 22 13 2 2 37 29 65
2019 Does not provide services to public 14 17 23 22 17 5 2 42 33 110
2018 Provides services to public 13 14 23 44 5 1 1 50 27 60
2018 Does not provide services to public 4 18 25 33 10 3 7 48 24 132
2017 Provides services to public 5 17 20 28 16 4 9 51 25 75
2017 Does not provide services to public 2 12 21 30 26 4 4 61 16 169

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 29 23 33 14 0 1 1 14 53 65
2019 Does not provide services to public 29 34 22 9 2 1 2 12 65 110
2018 Provides services to public 34 30 25 8 1 0 2 10 65 60
2018 Does not provide services to public 25 34 29 5 3 2 2 8 62 133
2017 Provides services to public 19 26 41 7 2 3 3 9 48 75
2017 Does not provide services to public 15 28 37 10 8 0 2 19 44 169

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 16 32 34 18 0 0 1 18 48 64
2019 Does not provide services to public 11 20 35 22 9 2 0 32 32 109
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 51 31 7 6 5 0 0 82 11 65
2019 Does not provide services to public 51 30 10 2 7 0 0 82 9 112
2017 Provides services to public 46 37 6 8 3 0 0 83 10 75
2017 Does not provide services to public 55 32 5 6 2 0 1 87 8 169

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 32 22 18 13 2 5 42 34 65
2019 Does not provide services to public 18 33 25 12 10 0 3 52 23 112
2018 Provides services to public 17 46 11 16 10 1 0 63 26 60
2018 Does not provide services to public 14 47 22 7 4 2 3 65 12 133
2017 Provides services to public 14 43 13 16 10 3 3 59 27 75
2017 Does not provide services to public 17 38 20 12 6 5 3 60 19 169

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 33 11 5 13 2 0 70 19 65
2019 Does not provide services to public 32 36 18 12 2 0 0 68 14 112
2018 Provides services to public 29 46 11 10 3 0 0 76 13 59
2018 Does not provide services to public 32 50 7 9 2 0 0 82 12 133
2017 Provides services to public 33 49 8 4 5 0 0 83 9 75
2017 Does not provide services to public 36 44 11 8 1 0 0 80 9 169

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 42 9 6 6 0 0 78 13 64
2019 Does not provide services to public 37 38 14 10 1 0 0 75 11 112
2018 Provides services to public 41 36 14 7 2 0 0 77 9 60
2018 Does not provide services to public 34 53 8 5 0 0 0 87 5 131
2017 Provides services to public 29 48 12 8 3 0 0 77 11 75
2017 Does not provide services to public 37 50 9 2 1 0 0 87 4 168

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 28 47 13 7 4 1 1 76 11 65
2019 Does not provide services to public 31 43 17 7 3 0 0 74 9 112
2018 Provides services to public 36 50 5 5 3 1 0 87 8 60
2018 Does not provide services to public 36 45 13 5 1 0 0 81 6 133
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 35 11 4 8 0 3 76 12 65
2019 Does not provide services to public 40 35 10 5 4 0 6 80 10 112

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 35 27 14 15 9 0 0 62 24 65
2019 Does not provide services to public 28 35 15 17 4 0 0 64 21 112
2018 Provides services to public 36 35 18 7 3 1 0 72 9 60
2018 Does not provide services to public 30 39 13 10 6 0 2 71 16 134
2017 Provides services to public 24 42 13 13 8 0 0 66 21 75
2017 Does not provide services to public 26 43 17 10 4 1 0 69 14 169

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 36 37 10 8 9 0 0 73 17 65
2019 Does not provide services to public 34 34 19 8 6 0 0 68 13 112
2018 Provides services to public 51 31 9 7 1 1 0 83 8 60
2018 Does not provide services to public 44 35 12 5 3 0 1 79 8 134
2017 Provides services to public 31 45 8 7 4 5 0 80 12 74
2017 Does not provide services to public 34 42 18 4 2 1 0 76 6 169

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 32 5 11 14 0 0 70 25 65
2019 Does not provide services to public 29 41 15 12 3 0 0 70 15 110
2018 Provides services to public 44 29 11 11 4 1 0 73 16 60
2018 Does not provide services to public 33 36 14 13 2 0 1 71 15 134
2017 Provides services to public 27 43 16 9 5 0 0 69 15 75
2017 Does not provide services to public 32 45 11 10 3 1 0 77 12 169

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 85 7 1 0 7 0 0 92 7 64
2019 Does not provide services to public 73 21 6 0 1 0 0 94 1 111
2017 Provides services to public 70 25 1 3 1 0 0 95 4 75
2017 Does not provide services to public 74 21 2 2 1 0 1 95 2 169

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 53 21 9 6 10 0 1 74 17 65
2019 Does not provide services to public 43 38 4 7 7 0 2 83 13 111
2017 Provides services to public 36 37 11 8 3 2 4 77 11 74
2017 Does not provide services to public 40 34 14 4 3 3 2 77 8 169

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 57 15 12 10 6 0 0 72 15 65
2019 Does not provide services to public 58 27 7 4 4 1 0 85 8 112
2018 Provides services to public 80 16 3 1 1 0 0 95 2 60
2018 Does not provide services to public 47 35 9 6 3 0 0 82 8 134
2017 Provides services to public 48 32 11 4 5 0 0 80 9 75
2017 Does not provide services to public 47 40 7 4 2 0 0 87 5 168

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 23 13 8 13 0 0 67 21 64
2019 Does not provide services to public 33 38 8 18 3 0 0 71 21 111
2018 Provides services to public 50 31 6 10 3 0 0 81 13 60
2018 Does not provide services to public 38 33 14 8 6 1 0 72 14 134
2017 Provides services to public 35 43 9 5 8 0 0 77 13 75
2017 Does not provide services to public 39 38 13 6 4 0 0 77 10 169

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 0 5 32 59 5 0 0 5 64 10
2019 Does not provide services to public 2 11 24 44 3 0 16 16 56 28
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 13 20 17 30 20 0 0 33 51 65
2019 Does not provide services to public 13 21 26 21 14 5 0 35 37 111
2018 Provides services to public 20 25 32 13 4 5 0 48 19 60
2018 Does not provide services to public 17 31 22 19 3 9 0 53 24 132
2017 Provides services to public 7 38 24 12 8 12 0 51 22 75
2017 Does not provide services to public 17 30 29 14 5 5 0 50 20 169

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 18 13 33 31 0 0 23 64 65
2019 Does not provide services to public 8 13 17 35 26 0 0 21 61 111
2018 Provides services to public 15 22 19 26 14 4 0 38 42 60
2018 Does not provide services to public 12 27 28 22 10 1 0 39 32 132
2017 Provides services to public 3 31 27 25 13 1 0 34 39 75
2017 Does not provide services to public 13 33 27 17 9 2 0 47 26 169

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 5 24 34 32 1 0 10 66 63
2019 Does not provide services to public 4 12 17 28 37 3 0 16 66 111
2018 Provides services to public 11 11 27 32 18 1 0 22 50 59
2018 Does not provide services to public 4 23 29 31 10 4 0 28 42 131
2017 Provides services to public 1 21 35 30 13 0 0 22 43 75
2017 Does not provide services to public 9 24 30 23 8 5 0 35 33 169

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 1 7 13 42 35 1 0 8 78 65
2019 Does not provide services to public 5 13 16 42 24 0 0 18 66 111
2018 Provides services to public 5 18 8 44 25 0 0 23 69 59
2018 Does not provide services to public 3 27 26 29 13 1 0 31 43 132
2017 Provides services to public 1 26 31 27 13 1 0 28 40 75
2017 Does not provide services to public 8 35 25 21 10 1 0 44 31 169

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 62 25 4 4 4 0 1 88 9 65
2019 Does not provide services to public 65 19 9 1 3 1 2 87 4 112
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 27 28 24 16 0 0 32 39 65
2019 Does not provide services to public 11 28 28 21 11 0 0 39 32 112
2018 Provides services to public 18 37 27 15 3 0 0 55 18 60
2018 Does not provide services to public 17 49 19 13 0 1 0 67 14 132
2017 Provides services to public 9 47 26 17 1 0 0 56 18 75
2017 Does not provide services to public 20 44 18 13 4 1 0 65 17 169

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 6 17 33 38 0 0 12 71 65
2019 Does not provide services to public 5 10 24 41 21 0 0 14 62 111

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 10 36 18 21 14 0 0 47 35 65
2019 Does not provide services to public 18 39 17 12 11 2 0 59 23 112
2018 Provides services to public 24 38 6 25 3 5 0 64 29 59
2018 Does not provide services to public 24 48 11 9 0 4 3 77 10 133
2017 Provides services to public 16 42 17 18 4 4 0 60 22 75
2017 Does not provide services to public 21 47 12 11 5 3 1 71 16 169

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 15 28 21 27 9 0 0 43 36 65
2019 Does not provide services to public 14 38 29 15 4 0 0 52 18 112
2018 Provides services to public 26 40 16 17 1 0 0 66 18 60
2018 Does not provide services to public 25 48 19 6 1 1 0 74 6 134

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 12 7 28 31 15 6 1 20 50 64
2019 Does not provide services to public 13 23 27 20 9 7 1 39 32 112
2018 Provides services to public 15 31 14 20 11 7 1 50 34 60
2018 Does not provide services to public 4 33 26 16 6 12 4 44 25 133
2017 Provides services to public 14 21 23 20 12 9 1 38 36 74
2017 Does not provide services to public 12 33 22 17 5 10 1 51 25 169

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 5 9 36 18 30 2 0 14 49 65
2019 Does not provide services to public 2 14 23 38 21 3 0 16 60 112
2018 Provides services to public 12 21 19 25 21 1 0 34 46 59
2018 Does not provide services to public 9 22 29 26 11 3 0 32 38 134
2017 Provides services to public 9 33 20 20 14 3 0 44 35 75
2017 Does not provide services to public 8 32 25 23 8 4 1 42 32 169

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 6 14 25 14 36 6 0 20 53 65
2019 Does not provide services to public 2 18 21 24 32 1 2 20 58 112
2018 Provides services to public 8 28 12 26 25 1 1 36 51 59
2018 Does not provide services to public 8 20 18 24 22 3 5 30 50 133
2017 Provides services to public 5 26 22 27 15 3 3 33 44 75
2017 Does not provide services to public 9 25 22 20 19 3 2 36 41 169

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 47 25 17 1 7 0 3 74 9 65
2019 Does not provide services to public 48 20 16 1 3 1 11 77 5 112

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 63 14 6 1 8 0 8 84 10 65
2019 Does not provide services to public 55 12 7 1 1 3 22 89 2 112

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 31 14 11 9 4 8 62 22 65
2019 Does not provide services to public 29 22 21 10 9 1 8 56 21 112

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 30 12 13 9 4 8 61 25 65
2019 Does not provide services to public 26 20 15 15 10 4 10 54 29 112

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 39 21 6 5 17 2 10 69 25 65
2019 Does not provide services to public 37 19 14 7 7 3 13 67 17 112

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 61 13 4 5 6 2 9 83 12 64
2019 Does not provide services to public 67 14 4 0 0 3 11 94 1 111

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 66 10 2 6 2 9 5 88 9 64
2019 Does not provide services to public 62 12 3 5 0 6 12 90 6 112

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 78 4 10 0 0 0 9 89 0 63
2019 Does not provide services to public 71 11 1 0 1 2 14 98 1 111

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 12 34 15 19 15 5 1 49 36 65
2019 Does not provide services to public 12 27 29 24 5 3 0 40 30 111
2018 Provides services to public 11 54 22 11 3 0 0 64 14 60
2018 Does not provide services to public 15 24 34 14 4 8 0 43 19 134
2017 Provides services to public 3 52 23 16 6 0 0 55 23 75
2017 Does not provide services to public 13 43 26 8 5 4 1 59 14 169

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 15 49 9 14 12 2 0 65 26 64
2019 Does not provide services to public 25 44 20 5 6 1 0 69 11 111
2018 Provides services to public 45 28 20 5 1 1 0 73 6 59
2018 Does not provide services to public 32 47 13 7 0 0 0 80 7 134
2017 Provides services to public 21 56 10 11 3 0 0 77 13 75
2017 Does not provide services to public 31 52 9 8 0 1 0 83 8 169

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 22 34 18 15 7 4 0 58 23 65
2019 Does not provide services to public 30 48 11 4 3 2 0 80 8 111
2018 Provides services to public 43 36 11 5 6 0 0 78 11 58
2018 Does not provide services to public 39 50 6 1 0 4 0 92 1 134
2017 Provides services to public 23 39 18 12 6 2 0 63 18 75
2017 Does not provide services to public 32 49 14 4 1 0 0 81 5 169

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 26 54 9 3 8 0 0 80 11 65
2019 Does not provide services to public 29 50 13 8 0 0 0 79 8 112
2018 Provides services to public 44 53 1 0 2 0 0 97 2 59
2018 Does not provide services to public 34 50 14 2 0 0 0 85 2 134
2017 Provides services to public 27 59 6 4 3 0 0 87 7 75
2017 Does not provide services to public 37 55 5 2 0 0 0 92 2 168

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 17 25 31 13 14 0 0 42 27 65
2019 Does not provide services to public 13 27 31 23 7 0 0 39 30 111
2018 Provides services to public 27 49 12 7 4 0 0 76 11 58
2018 Does not provide services to public 19 45 29 7 1 0 0 63 8 133
2017 Provides services to public 18 41 26 11 4 0 0 59 15 75
2017 Does not provide services to public 28 43 20 7 2 1 0 71 9 169

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 12 40 19 11 18 0 0 52 29 65
2019 Does not provide services to public 10 31 31 25 3 0 0 41 28 112
2018 Provides services to public 23 40 22 9 5 0 0 63 15 59
2018 Does not provide services to public 17 50 23 10 0 0 0 67 10 134
2017 Provides services to public 15 52 20 12 1 0 0 67 13 75
2017 Does not provide services to public 26 45 19 9 1 1 0 71 10 169

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 34 33 12 9 7 4 0 70 17 65
2019 Does not provide services to public 22 29 19 19 8 3 0 52 27 112
2018 Provides services to public 37 39 10 5 8 1 0 77 13 59
2018 Does not provide services to public 30 34 18 8 1 6 1 69 11 134
2017 Provides services to public 25 42 12 8 4 9 0 74 13 75
2017 Does not provide services to public 36 33 16 7 2 4 1 73 9 169
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public 15 54 31 65
2019 Does not provide services to public 23 45 33 112
2018 Provides services to public 5 57 38 60
2018 Does not provide services to public 20 45 35 134
2017 Provides services to public 16 50 34 74
2017 Does not provide services to public 14 64 22 169

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Provides services to public 60 12 7 17 0 5 12
2019 Does not provide services to public 20 9 19 41 0 11 18
2017 Provides services to public 25 25 8 17 17 8 12
2017 Does not provide services to public 33 0 8 26 16 17 23
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 24 55 12 3 1 0 5 83 4 65
2019 Does not provide services to public 27 52 9 8 0 0 4 83 8 112

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 24 14 0 5 3 5 79 5 65
2019 Does not provide services to public 38 43 8 5 0 3 4 86 5 112
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 13 87 65
2019 Does not provide services to public 8 92 112
2018 Provides services to public 11 89 60
2018 Does not provide services to public 5 95 134

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 15 85 63
2019 Does not provide services to public 14 86 112

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 13 14 20 5 10 30 8 43 25 65
2019 Does not provide services to public 5 16 27 7 15 22 7 31 32 112
2018 Provides services to public 20 18 23 13 5 11 10 48 23 60
2018 Does not provide services to public 7 24 20 7 5 31 5 49 19 134
2017 Provides services to public 9 23 25 11 4 23 5 45 20 75
2017 Does not provide services to public 10 22 19 9 5 30 5 49 21 169

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 14 28 26 8 7 16 0 51 18 65
2019 Does not provide services to public 15 29 23 14 5 13 1 51 22 112
2018 Provides services to public 29 23 21 13 3 9 4 59 18 60
2018 Does not provide services to public 16 44 19 6 6 8 0 66 13 134
2017 Provides services to public 15 41 23 8 5 8 0 60 15 75
2017 Does not provide services to public 15 42 18 7 4 14 1 67 13 169
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 10 90 64
2019 Does not provide services to public 7 93 112

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 13 87 61
2019 Does not provide services to public 5 95 112

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 15 12 24 11 9 22 8 38 28 64
2019 Does not provide services to public 11 13 31 4 3 29 8 39 10 110
2018 Provides services to public 18 16 35 4 5 17 5 44 11 59
2018 Does not provide services to public 14 24 16 1 0 36 8 68 3 133
2017 Provides services to public 8 26 24 3 8 27 5 50 15 75
2017 Does not provide services to public 10 25 18 4 1 35 7 59 9 169

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 14 27 26 6 7 18 1 51 16 65
2019 Does not provide services to public 19 33 20 9 1 15 3 63 12 111
2018 Provides services to public 32 28 22 3 5 11 0 66 9 60
2018 Does not provide services to public 24 44 12 3 0 15 2 82 4 134
2017 Provides services to public 18 41 19 6 4 12 0 67 12 75
2017 Does not provide services to public 22 45 15 3 2 13 1 77 5 169
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 34 20 23 11 12 0 0 54 24 65
2019 Does not provide services to public 38 31 15 9 4 0 2 70 14 112
2018 Provides services to public 28 25 31 10 3 0 3 55 13 59
2018 Does not provide services to public 27 29 27 8 5 3 2 59 13 133
2017 Provides services to public 27 20 24 13 10 1 4 50 25 75
2017 Does not provide services to public 30 32 21 9 6 1 1 63 16 169

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 21 33 19 19 0 0 29 37 65
2019 Does not provide services to public 10 21 29 25 15 0 0 31 40 112
2018 Provides services to public 2 19 42 19 19 0 0 21 37 60
2018 Does not provide services to public 5 20 37 18 20 0 0 25 38 133
2017 Provides services to public 12 23 32 17 15 0 1 35 32 75
2017 Does not provide services to public 9 23 31 23 12 1 0 33 36 169

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 8 39 25 12 16 0 0 46 28 65
2019 Does not provide services to public 13 30 25 18 13 0 0 43 32 112
2018 Provides services to public 9 30 33 23 5 0 0 39 28 59
2018 Does not provide services to public 12 23 35 19 12 0 0 35 30 132
2017 Provides services to public 11 36 31 14 8 0 1 47 22 74
2017 Does not provide services to public 11 32 27 20 9 1 1 44 29 167

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 14 9 27 26 23 0 1 23 49 65
2019 Does not provide services to public 14 21 21 24 19 0 1 36 43 111
2018 Provides services to public 5 21 33 25 15 0 0 27 41 60
2018 Does not provide services to public 7 15 31 24 20 0 4 23 45 133
2017 Provides services to public 13 18 27 19 18 1 4 33 39 75
2017 Does not provide services to public 16 19 26 22 15 1 1 36 38 169

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 29 25 24 11 9 0 3 56 20 65
2019 Does not provide services to public 35 26 18 10 6 0 4 64 17 112
2018 Provides services to public 30 26 20 18 5 1 0 57 23 60
2018 Does not provide services to public 25 35 26 6 5 0 3 62 11 133
2017 Provides services to public 28 35 11 16 1 1 7 69 19 74
2017 Does not provide services to public 28 31 21 7 5 2 7 64 13 169

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 15 37 21 11 15 0 1 53 26 65
2019 Does not provide services to public 26 31 26 9 9 0 0 57 17 112
2018 Provides services to public 29 28 20 16 7 0 0 58 23 60
2018 Does not provide services to public 21 34 30 7 7 0 0 56 14 132
2017 Provides services to public 25 36 18 12 7 0 1 62 19 75
2017 Does not provide services to public 31 28 25 11 3 1 1 60 15 168

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 4 25 28 23 20 0 0 29 43 65
2019 Does not provide services to public 11 24 37 17 8 1 2 36 26 111
2018 Provides services to public 16 31 26 25 2 0 0 47 27 60
2018 Does not provide services to public 15 30 29 19 8 0 0 44 27 134
2017 Provides services to public 13 35 28 13 6 1 3 50 20 75
2017 Does not provide services to public 17 38 29 8 7 1 1 56 15 168

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 6 22 25 29 18 0 1 28 47 65
2019 Does not provide services to public 8 19 29 29 12 0 2 27 43 111
2018 Provides services to public 8 23 32 23 14 0 0 31 37 60
2018 Does not provide services to public 14 22 32 19 12 0 0 36 31 133
2017 Provides services to public 13 22 28 20 15 1 1 36 35 75
2017 Does not provide services to public 12 29 34 16 8 1 0 41 25 168

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 9 26 21 31 12 0 1 35 44 64
2019 Does not provide services to public 12 24 29 24 9 0 1 37 34 110
2018 Provides services to public 22 24 26 21 7 0 0 46 28 60
2018 Does not provide services to public 23 29 22 18 8 0 0 52 26 134
2017 Provides services to public 15 32 24 17 9 1 1 48 27 75
2017 Does not provide services to public 17 34 23 20 4 1 1 52 24 168

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 26 28 20 16 9 0 1 55 25 64
2019 Does not provide services to public 29 27 22 13 10 0 0 56 23 111

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 20 32 17 11 19 0 1 53 30 65
2019 Does not provide services to public 10 36 32 13 9 0 0 46 22 111
2018 Provides services to public 16 21 46 11 7 0 0 36 18 59
2018 Does not provide services to public 9 38 27 12 12 0 1 48 25 133
2017 Provides services to public 20 32 24 10 10 1 3 54 21 75
2017 Does not provide services to public 17 30 32 13 6 1 1 48 19 168

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 38 28 15 9 9 0 1 67 18 65
2019 Does not provide services to public 38 28 20 6 4 0 3 69 11 110
2018 Provides services to public 50 16 20 7 2 0 6 70 9 59
2018 Does not provide services to public 40 34 14 3 3 0 7 79 6 133
2017 Provides services to public 44 28 13 4 8 0 3 74 12 75
2017 Does not provide services to public 50 24 15 6 3 0 2 75 10 169

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 67 5 3 4 5 0 16 86 11 64
2019 Does not provide services to public 63 18 5 0 0 3 11 94 0 111
2018 Provides services to public 72 9 7 1 1 1 9 90 2 60
2018 Does not provide services to public 70 15 3 0 3 0 9 93 3 133

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 70 8 5 3 6 4 5 84 10 64
2019 Does not provide services to public 72 15 3 3 5 0 1 89 8 111
2018 Provides services to public 68 11 5 3 3 1 9 88 6 60
2018 Does not provide services to public 78 8 2 1 3 1 6 92 5 134
2017 Provides services to public 67 17 5 3 3 0 5 89 6 75
2017 Does not provide services to public 68 19 6 2 3 1 1 89 5 169

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 31 13 8 6 0 1 72 14 65
2019 Does not provide services to public 49 24 18 3 5 0 1 74 8 111
2018 Provides services to public 43 27 11 13 4 0 2 72 17 60
2018 Does not provide services to public 38 32 14 4 5 0 7 76 10 134
2017 Provides services to public 48 26 13 11 1 0 0 74 12 75
2017 Does not provide services to public 50 23 14 6 5 0 2 74 11 169

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 40 24 11 11 11 0 4 66 23 64
2019 Does not provide services to public 45 32 13 5 5 0 1 77 10 112
2018 Provides services to public 52 23 11 10 3 0 2 76 13 60
2018 Does not provide services to public 49 25 11 6 5 0 5 78 11 134
2017 Provides services to public 46 24 20 4 3 0 3 72 7 75
2017 Does not provide services to public 50 30 10 3 4 0 2 82 8 168

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 46 10 6 2 0 0 36 88 3 64
2019 Does not provide services to public 46 18 6 2 0 1 26 88 4 111
2018 Provides services to public 57 12 11 5 1 0 14 80 7 59
2018 Does not provide services to public 42 15 7 3 0 1 32 85 4 130
2017 Provides services to public 49 12 4 4 0 0 31 88 6 74
2017 Does not provide services to public 50 14 5 3 3 0 25 86 8 168

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 44 16 24 3 0 4 9 69 3 65
2019 Does not provide services to public 59 26 7 2 1 0 5 90 3 112
2018 Provides services to public 53 24 16 6 0 0 2 78 6 59
2018 Does not provide services to public 56 19 8 6 0 0 11 84 7 134
2017 Provides services to public 58 23 9 1 0 1 7 88 1 75
2017 Does not provide services to public 63 18 5 2 1 1 9 90 4 168

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 45 27 7 7 11 2 1 75 18 65
2019 Does not provide services to public 65 21 5 2 3 0 4 90 5 112
2018 Provides services to public 55 20 10 9 3 0 3 77 12 60
2018 Does not provide services to public 57 29 4 4 3 1 2 89 7 134
2017 Provides services to public 59 16 16 1 5 0 3 77 7 75
2017 Does not provide services to public 53 24 10 5 3 1 4 80 9 169

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 50 25 8 8 4 0 5 79 13 65
2019 Does not provide services to public 64 24 11 1 0 0 1 88 1 112
2018 Provides services to public 60 19 8 11 0 0 2 81 11 60
2018 Does not provide services to public 47 28 21 0 1 0 3 78 1 134
2017 Provides services to public 55 17 23 2 1 0 1 73 4 75
2017 Does not provide services to public 58 18 17 4 1 0 3 78 5 169

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 3 31 35 22 10 0 0 34 31 65
2019 Does not provide services to public 10 26 41 17 7 0 0 36 24 112
2018 Provides services to public 9 22 43 24 2 0 0 31 26 60
2018 Does not provide services to public 6 21 41 26 6 0 0 27 32 134
2017 Provides services to public 7 23 41 23 5 0 1 30 28 75
2017 Does not provide services to public 8 28 48 10 5 1 0 36 16 169

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 6 31 39 18 6 0 0 24 37 64
2019 Does not provide services to public 9 28 38 18 7 0 0 25 37 112
2018 Provides services to public 6 15 44 30 5 0 0 35 21 60
2018 Does not provide services to public 9 22 33 26 10 0 0 35 32 132
2017 Provides services to public 5 23 39 26 4 0 3 31 29 74
2017 Does not provide services to public 4 18 43 27 8 0 0 35 22 169

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 7 24 32 20 17 1 0 31 37 65
2019 Does not provide services to public 7 21 37 18 11 6 0 30 30 112
2018 Provides services to public 12 30 37 14 6 1 0 42 20 60
2018 Does not provide services to public 7 32 33 11 8 9 0 43 21 134
2017 Provides services to public 3 41 27 16 8 6 0 46 26 74
2017 Does not provide services to public 9 30 29 16 9 7 0 42 27 168

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 6 33 12 25 21 3 0 40 48 65
2019 Does not provide services to public 6 19 23 36 15 0 0 25 51 112
2018 Provides services to public 13 36 31 11 8 1 0 50 19 60
2018 Does not provide services to public 5 39 20 21 11 4 0 46 33 134
2017 Provides services to public 8 42 16 20 10 4 1 53 31 75
2017 Does not provide services to public 14 36 24 18 8 0 0 49 26 169
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 13 87 65
2019 Does not provide services to public 9 91 112
2017 Provides services to public 15 85 75
2017 Does not provide services to public 9 91 169
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 18 47 17 5 1 9 4 20 80 65
2019 Does not provide services to public 35 37 15 7 1 4 0 37 63 112
2018 Provides services to public 35 22 27 2 5 8 1 39 61 60
2018 Does not provide services to public 52 26 13 4 3 0 2 53 47 134
2017 Provides services to public 49 13 16 9 7 4 3 52 48 75
2017 Does not provide services to public 48 18 17 8 5 4 1 50 50 169

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 44 56 41
2019 Does not provide services to public 38 62 71

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 72 28 39
2019 Does not provide services to public 66 34 70
2018 Provides services to public 85 15 29
2018 Does not provide services to public 56 44 58

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 14 20 23 20 11 2 9 38 35 40
2019 Does not provide services to public 17 21 15 20 12 1 14 44 37 71
2018 Provides services to public 38 26 21 8 7 0 0 64 15 29
2018 Does not provide services to public 34 21 16 9 6 1 12 64 18 60
2017 Provides services to public 12 33 9 9 23 0 15 53 37 34
2017 Does not provide services to public 15 30 16 8 10 5 16 57 23 79

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 1 16 32 22 11 4 15 21 40 40
2019 Does not provide services to public 5 13 20 17 18 1 26 25 48 71
2018 Provides services to public 8 2 26 28 15 13 8 12 55 29
2018 Does not provide services to public 6 14 27 15 18 2 17 25 41 59
2017 Provides services to public 0 6 17 23 38 6 9 7 72 34
2017 Does not provide services to public 5 16 21 10 26 5 18 27 46 79

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public 55 13 12 1 4 2 12 80 6 64
2019 Does not provide services to public 58 13 4 1 0 2 22 94 1 111
2018 Provides services to public 76 8 1 0 3 1 11 96 3 60
2018 Does not provide services to public 73 7 4 0 3 0 13 92 4 134
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