2019 Public Service Employee Survey Results for Communications Security Establishment Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 46 3 13 0 0 0 85 13 22
2019 Compliance, inspection and enforcement 40 42 6 13 0 0 0 81 13 43
2019 Communications or public affairs 39 40 1 13 7 0 0 79 19 47
2019 Access to information and privacy 63 37 0 0 0 0 0 100 0 12
2019 Security 38 45 6 8 3 0 0 83 12 194
2019 Science and technology 29 52 4 10 5 0 0 81 15 114
2019 Administration and operations 56 38 3 1 2 0 0 94 3 88
2019 Human resources 39 44 1 13 4 0 0 82 17 103
2019 Financial management 55 33 0 11 2 0 0 88 12 61
2019 Procurement 54 31 0 15 0 0 0 85 15 18
2019 Information management 55 35 0 10 0 0 0 90 10 27
2019 Information technology 38 46 4 10 2 0 0 84 12 520
2019 Data sciences 40 40 4 10 4 1 0 81 15 42
2019 Policy 59 33 2 4 2 0 0 92 6 93
2019 Project management 48 48 0 4 0 0 0 96 4 48
2019 Other services to the public 50 39 0 12 0 0 0 88 12 22
2019 None of the above 43 39 5 12 1 0 0 82 13 166
2017 Client contact centre 33 50 6 11 0 0 0 83 11 18
2017 Communications or public affairs 67 26 3 4 0 0 0 93 4 27
2017 Security 34 54 4 7 1 0 0 88 8 145
2017 Science and technology 22 52 11 11 4 0 0 74 15 73
2017 Administration and operations 45 45 3 5 0 0 2 92 5 62
2017 Human resources 47 44 1 6 3 0 0 90 8 73
2017 Financial management 39 53 4 4 0 0 0 92 4 48
2017 Information management 50 42 0 8 0 0 0 92 8 24
2017 Information technology 38 48 4 8 2 0 0 86 10 346
2017 Evaluation 49 43 0 9 0 0 0 91 9 12
2017 Data sciences 38 48 5 5 5 0 0 86 10 21
2017 Policy 52 47 2 0 0 0 0 98 0 64
2017 Project management 43 50 3 3 0 0 0 93 3 30
2017 None of the above 45 40 4 7 4 0 0 85 11 138
2014 Client contact centre 51 49 0 0 0 0 0 100 0 15
2014 Compliance, inspection and enforcement 36 51 0 13 0 0 0 87 13 25
2014 Communications or public affairs 52 40 3 5 0 0 0 92 5 34
2014 Access to information and privacy 26 65 0 9 0 0 0 91 9 11
2014 Security 30 58 3 6 3 0 0 87 9 162
2014 Science and technology 32 44 5 12 6 0 0 77 18 99
2014 Administration and operations 54 39 1 5 1 0 0 93 6 105
2014 Human resources 34 54 4 7 1 0 0 87 8 85
2014 Financial management 41 45 6 2 6 0 0 86 8 53
2014 Procurement 24 67 0 8 0 0 0 92 8 12
2014 Information management 41 38 0 10 10 0 0 80 20 46
2014 Information technology 43 43 5 7 2 0 0 86 9 395
2014 Other services to the public 32 48 0 19 0 0 0 81 19 15
2014 None of the above 36 50 5 6 2 1 0 87 8 179

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 22 9 9 0 0 4 82 9 22
2019 Compliance, inspection and enforcement 66 13 10 4 2 0 4 83 7 43
2019 Communications or public affairs 77 5 3 2 11 0 2 84 13 47
2019 Access to information and privacy 78 7 0 7 7 0 0 85 15 12
2019 Security 72 14 6 3 4 0 2 88 7 193
2019 Science and technology 53 18 9 10 8 0 3 72 19 114
2019 Administration and operations 73 16 2 5 0 0 3 92 6 87
2019 Human resources 68 18 3 7 4 0 0 86 11 103
2019 Financial management 78 14 2 4 2 0 0 92 6 61
2019 Procurement 72 10 5 0 13 0 0 82 13 18
2019 Information management 76 13 0 8 4 0 0 89 11 27
2019 Information technology 66 15 8 5 4 0 2 83 9 519
2019 Data sciences 69 4 2 9 7 0 9 80 17 42
2019 Policy 79 9 4 5 4 0 0 87 9 93
2019 Project management 63 14 2 12 6 0 2 79 19 48
2019 Other services to the public 63 15 11 7 0 0 4 81 8 23
2019 None of the above 67 14 8 2 5 0 4 84 8 165
2017 Client contact centre 39 17 11 28 6 0 0 56 33 18
2017 Communications or public affairs 70 23 4 4 0 0 0 92 4 27
2017 Security 71 12 7 3 3 0 3 85 7 145
2017 Science and technology 56 21 6 8 7 0 3 79 16 73
2017 Administration and operations 77 10 1 8 3 0 0 87 12 62
2017 Human resources 61 22 3 9 6 0 0 82 15 73
2017 Financial management 74 19 0 6 2 0 0 92 8 48
2017 Information management 80 12 4 4 0 0 0 92 4 25
2017 Information technology 62 13 8 9 6 1 2 77 15 347
2017 Evaluation 74 9 9 9 0 0 0 83 9 12
2017 Data sciences 81 14 0 0 5 0 0 95 5 21
2017 Policy 72 17 3 3 3 0 2 90 6 64
2017 Project management 60 7 7 23 3 0 0 67 27 30
2017 None of the above 78 7 4 5 3 0 3 88 8 137
2014 Client contact centre 44 43 6 0 0 0 6 93 0 15
2014 Compliance, inspection and enforcement 75 11 0 0 9 0 4 90 10 25
2014 Communications or public affairs 68 18 0 8 3 0 4 89 11 34
2014 Access to information and privacy 61 30 0 9 0 0 0 91 9 11
2014 Security 68 15 6 4 2 0 3 87 7 162
2014 Science and technology 65 17 6 3 8 1 1 83 11 99
2014 Administration and operations 73 11 2 6 7 0 0 84 13 104
2014 Human resources 56 22 3 12 7 0 0 78 19 84
2014 Financial management 68 22 6 2 0 0 2 92 2 53
2014 Procurement 65 8 19 8 0 0 0 73 8 12
2014 Information management 66 17 0 11 0 0 5 88 12 46
2014 Information technology 63 13 6 8 6 0 2 79 14 394
2014 Other services to the public 71 6 16 0 6 0 0 78 6 15
2014 None of the above 73 10 4 5 5 0 3 86 10 179

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 52 7 13 4 0 0 76 17 22
2019 Compliance, inspection and enforcement 46 33 6 15 0 0 0 79 15 42
2019 Communications or public affairs 53 16 12 11 7 0 0 70 18 47
2019 Access to information and privacy 56 28 0 8 8 0 0 84 16 11
2019 Security 46 31 2 14 6 0 0 77 20 193
2019 Science and technology 29 37 7 16 12 0 0 66 27 114
2019 Administration and operations 54 31 3 7 4 0 0 85 12 88
2019 Human resources 35 35 3 23 5 0 0 70 27 103
2019 Financial management 64 28 2 3 3 0 0 92 6 61
2019 Procurement 72 23 0 5 0 0 0 95 5 18
2019 Information management 57 27 2 10 4 0 0 84 14 27
2019 Information technology 40 36 7 14 4 0 0 76 18 520
2019 Data sciences 46 24 9 13 8 0 0 70 21 42
2019 Policy 51 35 5 6 4 0 0 85 10 93
2019 Project management 42 46 4 8 0 0 0 88 8 48
2019 Other services to the public 44 37 7 11 0 0 0 82 11 23
2019 None of the above 41 29 7 17 7 0 0 69 24 164
2017 Client contact centre 33 44 0 17 6 0 0 78 22 18
2017 Communications or public affairs 55 30 8 8 0 0 0 85 8 27
2017 Security 39 32 5 16 7 0 0 71 23 146
2017 Science and technology 21 38 7 12 22 0 0 59 34 73
2017 Administration and operations 39 32 3 16 10 0 0 71 25 62
2017 Human resources 30 37 1 21 9 0 0 68 31 73
2017 Financial management 61 21 6 6 6 0 0 82 12 48
2017 Information management 48 32 4 16 0 0 0 80 16 25
2017 Information technology 31 34 7 19 9 0 0 65 28 347
2017 Evaluation 43 34 0 0 23 0 0 77 23 12
2017 Data sciences 24 24 5 10 38 0 0 48 48 21
2017 Policy 42 33 5 17 3 0 0 75 20 64
2017 Project management 37 33 13 13 3 0 0 70 17 30
2017 None of the above 35 35 9 13 8 0 0 70 21 136
2014 Client contact centre 52 31 8 8 0 0 0 84 8 16
2014 Compliance, inspection and enforcement 40 43 8 9 0 0 0 83 9 25
2014 Communications or public affairs 37 41 6 15 0 0 0 79 15 34
2014 Access to information and privacy 56 35 0 9 0 0 0 91 9 11
2014 Security 33 37 8 15 7 1 0 70 22 162
2014 Science and technology 29 32 10 16 13 0 0 61 29 99
2014 Administration and operations 57 28 3 9 4 0 0 85 13 105
2014 Human resources 35 45 6 10 4 0 0 80 14 85
2014 Financial management 58 25 8 7 2 0 0 83 9 53
2014 Procurement 41 41 10 8 0 0 0 81 8 12
2014 Information management 30 41 7 19 4 0 0 71 22 46
2014 Information technology 38 34 9 13 7 0 0 72 20 394
2014 Other services to the public 32 35 6 19 6 0 0 68 26 15
2014 None of the above 37 31 6 16 8 1 0 69 24 178

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 49 13 10 0 0 0 77 10 21
2019 Compliance, inspection and enforcement 34 54 2 10 0 0 0 87 10 43
2019 Communications or public affairs 53 26 9 3 9 0 0 79 12 47
2019 Access to information and privacy 31 61 0 8 0 0 0 92 8 11
2019 Security 30 41 12 10 7 0 0 70 17 192
2019 Science and technology 37 40 9 10 3 0 0 77 14 114
2019 Administration and operations 40 39 9 8 3 0 1 80 11 88
2019 Human resources 24 46 10 10 10 0 0 70 20 102
2019 Financial management 51 37 5 3 3 0 0 88 7 61
2019 Procurement 51 39 10 0 0 0 0 90 0 18
2019 Information management 41 40 2 9 4 0 4 84 13 27
2019 Information technology 49 30 10 8 3 0 0 79 11 515
2019 Data sciences 44 34 9 9 2 2 0 80 11 40
2019 Policy 52 30 7 9 3 0 0 82 12 93
2019 Project management 42 34 10 9 4 0 0 77 13 47
2019 Other services to the public 46 27 15 8 4 0 0 73 12 22
2019 None of the above 33 37 9 12 7 0 1 71 19 166
2018 Client contact centre 22 59 4 14 0 0 0 81 14 15
2018 Compliance, inspection and enforcement 39 35 3 17 6 0 0 74 23 38
2018 Communications or public affairs 43 44 8 5 0 0 0 87 5 42
2018 Access to information and privacy 22 62 0 16 0 0 0 84 16 12
2018 Security 34 38 12 13 2 1 0 72 15 183
2018 Science and technology 28 49 8 10 2 1 1 79 12 97
2018 Administration and operations 41 39 4 13 3 0 0 80 16 75
2018 Human resources 33 42 11 7 8 0 0 75 14 104
2018 Financial management 47 35 4 11 2 0 0 83 13 49
2018 Procurement 35 39 17 0 9 0 0 74 9 12
2018 Information management 39 36 3 17 6 0 0 75 22 37
2018 Information technology 35 44 6 10 2 1 1 81 13 491
2018 Internal audit 36 30 12 23 0 0 0 65 23 10
2018 Evaluation 55 45 0 0 0 0 0 100 0 11
2018 Data sciences 43 39 5 3 10 0 0 82 13 34
2018 Policy 27 48 8 11 5 2 0 77 16 60
2018 Project management 38 43 15 3 0 0 0 82 3 33
2018 Other services to the public 35 58 0 7 0 0 0 93 7 15
2018 None of the above 26 45 14 12 2 0 1 72 14 167
2017 Client contact centre 28 50 11 11 0 0 0 78 11 18
2017 Communications or public affairs 62 38 0 0 0 0 0 100 0 27
2017 Security 36 38 13 7 6 0 0 73 14 146
2017 Science and technology 23 52 8 11 4 0 1 76 15 73
2017 Administration and operations 40 41 6 13 0 0 0 81 13 62
2017 Human resources 37 38 7 11 7 0 0 75 18 73
2017 Financial management 59 35 4 2 0 0 0 94 2 48
2017 Information management 52 28 12 8 0 0 0 80 8 25
2017 Information technology 40 41 8 8 4 0 0 80 12 347
2017 Evaluation 32 51 0 9 9 0 0 83 17 12
2017 Data sciences 38 24 10 24 5 0 0 62 29 21
2017 Policy 29 55 5 11 0 0 0 85 11 64
2017 Project management 17 50 13 17 3 0 0 67 20 30
2017 None of the above 28 44 12 11 4 0 1 72 15 137
2014 Client contact centre 17 48 12 23 0 0 0 65 23 16
2014 Compliance, inspection and enforcement 36 57 0 4 4 0 0 92 8 25
2014 Communications or public affairs 60 26 5 6 3 0 0 86 9 34
2014 Access to information and privacy 35 44 0 21 0 0 0 79 21 11
2014 Security 28 41 12 13 6 0 0 69 19 162
2014 Science and technology 34 41 11 6 6 0 1 76 12 99
2014 Administration and operations 52 27 8 7 4 0 1 80 12 105
2014 Human resources 43 41 3 13 0 0 1 85 13 85
2014 Financial management 49 26 13 5 6 0 0 76 11 53
2014 Procurement 33 49 0 19 0 0 0 81 19 12
2014 Information management 29 51 9 6 5 0 0 79 11 46
2014 Information technology 40 37 11 9 4 0 0 77 12 394
2014 Other services to the public 26 45 9 13 0 0 6 76 14 15
2014 None of the above 33 34 10 18 3 1 1 68 21 179

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 46 4 0 0 0 0 96 0 22
2019 Compliance, inspection and enforcement 53 33 4 4 6 0 0 85 10 43
2019 Communications or public affairs 61 26 4 4 6 0 0 87 9 47
2019 Access to information and privacy 71 15 0 15 0 0 0 85 15 12
2019 Security 58 27 6 6 3 0 0 85 9 189
2019 Science and technology 57 29 4 6 4 1 0 86 10 113
2019 Administration and operations 62 31 4 3 0 0 0 93 3 87
2019 Human resources 58 33 3 4 2 0 0 91 6 101
2019 Financial management 71 17 2 3 7 0 0 88 10 61
2019 Procurement 57 32 11 0 0 0 0 89 0 17
2019 Information management 64 28 0 4 3 0 0 93 7 26
2019 Information technology 64 26 6 3 1 0 0 90 4 515
2019 Data sciences 54 25 7 9 6 0 0 78 15 42
2019 Policy 73 15 7 3 1 0 1 89 4 93
2019 Project management 61 31 7 0 0 0 0 93 0 48
2019 Other services to the public 70 30 0 0 0 0 0 100 0 23
2019 None of the above 52 32 4 5 6 0 1 85 11 164
2017 Client contact centre 61 39 0 0 0 0 0 100 0 18
2017 Communications or public affairs 96 4 0 0 0 0 0 100 0 27
2017 Security 58 32 6 3 1 1 0 90 4 146
2017 Science and technology 41 44 9 3 1 0 1 86 4 73
2017 Administration and operations 62 23 8 7 0 0 0 85 7 62
2017 Human resources 64 29 3 1 1 1 0 94 3 73
2017 Financial management 72 17 6 4 0 0 0 89 4 48
2017 Information management 64 20 4 12 0 0 0 84 12 25
2017 Information technology 58 32 5 5 0 0 0 90 5 345
2017 Evaluation 57 34 0 9 0 0 0 91 9 12
2017 Data sciences 71 19 0 5 5 0 0 90 10 21
2017 Policy 56 39 3 2 0 0 0 95 2 64
2017 Project management 63 33 0 0 3 0 0 97 3 30
2017 None of the above 61 24 6 4 4 1 0 86 8 136
2014 Client contact centre 49 45 0 6 0 0 0 94 6 16
2014 Compliance, inspection and enforcement 56 34 6 4 0 0 0 91 4 25
2014 Communications or public affairs 67 27 4 0 3 0 0 94 3 34
2014 Access to information and privacy 52 48 0 0 0 0 0 100 0 11
2014 Security 50 37 7 6 0 0 0 87 6 162
2014 Science and technology 54 27 8 7 3 0 1 81 10 99
2014 Administration and operations 60 35 2 3 1 0 0 94 4 105
2014 Human resources 56 41 2 1 0 0 0 97 1 85
2014 Financial management 55 31 8 4 2 0 0 87 5 53
2014 Procurement 57 24 0 19 0 0 0 81 19 12
2014 Information management 60 27 9 4 0 0 0 87 4 46
2014 Information technology 58 29 8 3 1 0 0 88 4 394
2014 Other services to the public 52 29 13 6 0 0 0 81 6 15
2014 None of the above 50 36 7 4 2 0 1 87 6 179

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 35 13 0 0 0 0 87 0 22
2019 Compliance, inspection and enforcement 56 42 2 0 0 0 0 98 0 43
2019 Communications or public affairs 68 15 3 6 9 0 0 82 15 47
2019 Access to information and privacy 78 7 7 0 7 0 0 85 7 12
2019 Security 60 30 5 3 1 0 0 91 4 194
2019 Science and technology 62 27 4 3 3 0 0 89 6 114
2019 Administration and operations 60 30 7 4 0 0 0 89 4 88
2019 Human resources 49 28 8 8 6 0 1 78 14 103
2019 Financial management 67 27 1 2 3 0 0 94 5 60
2019 Procurement 51 39 10 0 0 0 0 90 0 18
2019 Information management 57 27 2 8 6 0 0 84 14 27
2019 Information technology 66 23 5 3 2 0 0 89 6 519
2019 Data sciences 60 15 9 9 0 0 7 81 10 42
2019 Policy 69 19 3 6 3 0 0 89 8 92
2019 Project management 67 25 6 2 0 0 0 92 2 48
2019 Other services to the public 82 15 0 4 0 0 0 96 4 23
2019 None of the above 65 24 4 3 4 0 1 90 7 166
2018 Client contact centre 48 33 4 7 7 0 0 81 14 15
2018 Compliance, inspection and enforcement 68 26 3 0 3 0 0 94 3 38
2018 Communications or public affairs 72 20 3 3 3 0 0 92 5 42
2018 Access to information and privacy 44 30 20 0 6 0 0 74 6 12
2018 Security 63 25 6 3 1 1 0 90 5 184
2018 Science and technology 59 31 7 2 0 0 0 90 2 97
2018 Administration and operations 62 26 1 8 3 0 0 88 11 75
2018 Human resources 54 28 5 9 5 0 0 82 13 104
2018 Financial management 59 25 2 9 4 0 0 85 13 49
2018 Procurement 39 35 17 0 9 0 0 74 9 12
2018 Information management 65 24 5 6 0 0 0 89 6 37
2018 Information technology 61 28 6 4 1 0 0 89 5 492
2018 Internal audit 65 12 23 0 0 0 0 77 0 10
2018 Evaluation 100 0 0 0 0 0 0 100 0 11
2018 Data sciences 87 8 3 2 0 0 0 95 2 34
2018 Policy 51 34 9 6 1 0 0 84 7 60
2018 Project management 58 36 2 3 0 0 0 95 3 33
2018 Other services to the public 81 14 5 0 0 0 0 95 0 15
2018 None of the above 55 30 8 3 3 0 0 86 6 166
2017 Client contact centre 61 22 6 6 0 0 6 88 6 18
2017 Communications or public affairs 71 25 0 0 0 0 4 100 0 27
2017 Security 56 34 4 4 2 1 0 90 6 146
2017 Science and technology 55 35 4 4 1 0 0 90 6 73
2017 Administration and operations 59 28 3 3 5 0 2 88 8 62
2017 Human resources 61 28 4 7 0 0 0 89 7 73
2017 Financial management 63 23 4 8 2 0 0 86 10 48
2017 Information management 60 12 12 12 4 0 0 72 16 25
2017 Information technology 59 27 9 3 2 0 1 86 5 347
2017 Evaluation 74 17 0 9 0 0 0 91 9 12
2017 Data sciences 67 14 10 10 0 0 0 81 10 21
2017 Policy 46 45 3 4 1 0 0 91 6 64
2017 Project management 43 40 7 0 10 0 0 83 10 30
2017 None of the above 58 30 4 6 2 0 0 88 9 137
2014 Client contact centre 52 36 6 6 0 0 0 88 6 16
2014 Compliance, inspection and enforcement 49 36 4 11 0 0 0 85 11 25
2014 Communications or public affairs 57 26 7 4 3 0 3 86 6 34
2014 Access to information and privacy 61 39 0 0 0 0 0 100 0 11
2014 Security 60 25 11 2 0 0 1 86 3 161
2014 Science and technology 61 26 4 4 5 1 0 88 8 99
2014 Administration and operations 66 20 7 2 3 0 1 88 5 105
2014 Human resources 66 28 4 1 0 0 1 95 1 85
2014 Financial management 58 22 7 7 5 0 0 80 12 53
2014 Procurement 65 27 8 0 0 0 0 92 0 12
2014 Information management 67 19 9 0 4 0 0 87 4 46
2014 Information technology 51 31 9 5 2 1 1 84 7 395
2014 Other services to the public 45 42 0 6 0 6 0 93 7 15
2014 None of the above 58 25 7 7 2 1 0 84 9 179

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 34 9 17 0 0 0 74 17 22
2019 Compliance, inspection and enforcement 45 44 4 4 2 0 0 90 6 43
2019 Communications or public affairs 43 36 7 9 6 0 0 79 15 47
2019 Access to information and privacy 56 15 29 0 0 0 0 71 0 12
2019 Security 50 36 8 4 2 0 0 85 6 194
2019 Science and technology 51 35 7 7 1 0 0 85 8 114
2019 Administration and operations 47 38 6 3 5 0 0 85 8 88
2019 Human resources 43 37 8 7 5 0 0 80 12 103
2019 Financial management 42 42 9 2 3 2 0 85 5 61
2019 Procurement 39 31 31 0 0 0 0 69 0 18
2019 Information management 61 16 13 2 8 0 0 77 10 27
2019 Information technology 53 34 6 5 2 0 0 87 7 521
2019 Data sciences 63 33 0 2 2 0 0 95 5 41
2019 Policy 70 21 3 4 2 0 0 91 6 93
2019 Project management 46 46 4 0 4 0 0 92 4 48
2019 Other services to the public 63 33 0 4 0 0 0 96 4 23
2019 None of the above 64 23 6 4 3 0 0 87 7 166
2018 Client contact centre 52 22 12 7 7 0 0 74 14 15
2018 Compliance, inspection and enforcement 44 43 10 0 3 0 0 87 3 38
2018 Communications or public affairs 65 28 3 3 3 0 0 92 5 42
2018 Access to information and privacy 44 50 0 6 0 0 0 94 6 12
2018 Security 51 36 7 2 3 0 0 88 5 182
2018 Science and technology 54 38 7 2 0 0 0 91 2 98
2018 Administration and operations 53 30 7 5 5 0 0 83 10 75
2018 Human resources 40 43 5 8 4 0 0 83 12 104
2018 Financial management 36 49 4 9 1 0 0 85 10 48
2018 Procurement 31 52 9 0 9 0 0 83 9 12
2018 Information management 38 40 8 11 3 0 0 78 14 36
2018 Information technology 45 40 8 5 2 0 0 85 7 488
2018 Internal audit 31 35 12 12 12 0 0 65 23 10
2018 Evaluation 55 36 9 0 0 0 0 91 0 11
2018 Data sciences 69 22 5 0 3 0 0 92 3 34
2018 Policy 42 41 15 1 0 0 0 84 1 60
2018 Project management 63 28 2 7 0 0 0 91 7 33
2018 Other services to the public 64 22 14 0 0 0 0 86 0 15
2018 None of the above 49 33 7 8 4 0 0 82 12 167
2017 Client contact centre 44 28 22 6 0 0 0 72 6 18
2017 Communications or public affairs 70 26 4 0 0 0 0 96 0 27
2017 Security 56 30 3 5 6 0 0 86 10 146
2017 Science and technology 47 32 15 1 6 0 0 78 7 73
2017 Administration and operations 46 41 3 3 5 0 2 88 8 62
2017 Human resources 38 45 10 7 0 0 0 83 7 73
2017 Financial management 37 46 8 4 4 0 0 83 8 48
2017 Information management 40 56 0 0 4 0 0 96 4 25
2017 Information technology 46 41 5 7 2 0 0 87 9 346
2017 Evaluation 40 26 17 9 9 0 0 66 17 12
2017 Data sciences 52 33 10 5 0 0 0 86 5 21
2017 Policy 42 39 9 5 5 0 0 81 10 64
2017 Project management 43 43 0 3 10 0 0 87 13 30
2017 None of the above 51 33 7 5 2 0 1 85 7 138
2014 Client contact centre 36 40 25 0 0 0 0 75 0 15
2014 Compliance, inspection and enforcement 51 42 0 4 4 0 0 92 8 25
2014 Communications or public affairs 50 35 11 4 0 0 0 85 4 34
2014 Access to information and privacy 35 65 0 0 0 0 0 100 0 11
2014 Security 52 35 5 6 2 0 0 87 7 162
2014 Science and technology 54 32 6 7 1 0 0 86 8 99
2014 Administration and operations 52 35 6 3 5 0 0 87 7 105
2014 Human resources 35 47 6 10 2 0 0 82 12 85
2014 Financial management 28 52 8 7 5 0 0 79 12 53
2014 Procurement 33 67 0 0 0 0 0 100 0 12
2014 Information management 42 38 4 9 6 0 0 81 15 46
2014 Information technology 44 42 7 5 2 0 0 85 7 395
2014 Other services to the public 65 19 16 0 0 0 0 84 0 15
2014 None of the above 49 36 8 4 3 0 0 85 7 179

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 39 21 9 0 0 0 70 9 22
2019 Compliance, inspection and enforcement 33 42 10 8 3 2 0 77 12 43
2019 Communications or public affairs 41 36 9 5 9 0 0 77 15 47
2019 Access to information and privacy 52 34 0 15 0 0 0 85 15 12
2019 Security 33 35 13 15 5 1 0 68 20 193
2019 Science and technology 34 39 13 12 2 0 0 73 14 114
2019 Administration and operations 43 34 12 5 6 0 0 77 11 88
2019 Human resources 24 35 19 13 9 0 0 59 21 102
2019 Financial management 36 40 11 5 8 0 0 76 14 61
2019 Procurement 51 31 5 8 5 0 0 82 13 18
2019 Information management 32 37 11 8 13 0 0 68 20 27
2019 Information technology 37 39 12 9 4 0 0 75 13 520
2019 Data sciences 32 48 11 4 2 2 0 82 7 42
2019 Policy 58 27 9 4 3 0 0 84 7 93
2019 Project management 43 41 6 8 2 0 0 84 10 48
2019 Other services to the public 56 30 4 11 0 0 0 85 11 23
2019 None of the above 32 39 10 12 8 0 0 70 20 166
2018 Client contact centre 14 48 19 7 12 0 0 62 19 15
2018 Compliance, inspection and enforcement 44 30 16 5 6 0 0 74 10 38
2018 Communications or public affairs 46 39 13 3 0 0 0 84 3 41
2018 Access to information and privacy 28 25 36 10 0 0 0 54 10 12
2018 Security 32 39 11 11 6 1 1 72 17 184
2018 Science and technology 31 40 21 7 2 0 0 70 9 98
2018 Administration and operations 45 26 12 13 5 0 0 71 17 75
2018 Human resources 30 36 13 13 7 0 0 66 21 104
2018 Financial management 37 38 11 9 3 0 2 76 12 49
2018 Procurement 26 35 17 9 13 0 0 61 22 12
2018 Information management 35 29 18 12 6 0 0 64 18 37
2018 Information technology 30 38 15 12 5 0 0 68 17 488
2018 Internal audit 36 12 30 23 0 0 0 47 23 10
2018 Evaluation 55 36 9 0 0 0 0 91 0 11
2018 Data sciences 27 45 10 11 6 0 0 73 18 34
2018 Policy 36 36 17 10 2 0 0 72 12 59
2018 Project management 36 39 16 7 2 0 0 75 9 33
2018 Other services to the public 59 34 0 7 0 0 0 93 7 15
2018 None of the above 35 35 12 10 9 0 0 69 19 166
2017 Client contact centre 22 44 22 11 0 0 0 67 11 18
2017 Communications or public affairs 55 38 4 4 0 0 0 92 4 27
2017 Security 37 32 11 14 7 0 0 68 21 146
2017 Science and technology 22 40 15 15 8 0 0 62 23 73
2017 Administration and operations 40 39 8 7 5 0 2 80 12 62
2017 Human resources 29 44 10 15 3 0 0 72 18 73
2017 Financial management 43 46 2 6 2 0 0 89 8 48
2017 Information management 32 32 16 12 8 0 0 64 20 25
2017 Information technology 32 39 12 12 5 0 0 71 17 346
2017 Evaluation 32 51 9 0 9 0 0 83 9 12
2017 Data sciences 33 29 14 14 10 0 0 62 24 21
2017 Policy 40 36 10 9 5 0 0 77 14 64
2017 Project management 27 40 10 10 13 0 0 67 23 30
2017 None of the above 28 38 15 13 5 0 1 66 18 137
2014 Client contact centre 17 28 41 8 0 0 6 48 9 16
2014 Compliance, inspection and enforcement 41 38 13 0 8 0 0 79 8 25
2014 Communications or public affairs 52 24 13 6 5 0 0 76 11 34
2014 Access to information and privacy 26 48 26 0 0 0 0 74 0 11
2014 Security 36 37 12 9 5 0 0 74 14 162
2014 Science and technology 34 33 15 6 9 1 1 69 15 98
2014 Administration and operations 46 38 5 7 5 0 0 84 12 105
2014 Human resources 37 37 11 10 4 0 2 75 14 84
2014 Financial management 31 44 11 6 9 0 0 75 15 53
2014 Procurement 24 41 16 8 10 0 0 65 19 12
2014 Information management 36 35 13 8 8 0 0 70 16 46
2014 Information technology 31 40 14 8 6 0 0 72 14 395
2014 Other services to the public 26 45 16 13 0 0 0 71 13 15
2014 None of the above 33 32 16 13 6 1 0 65 19 179

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 47 22 13 4 0 0 61 17 22
2019 Compliance, inspection and enforcement 41 37 4 10 8 0 0 78 18 43
2019 Communications or public affairs 37 44 0 12 7 0 0 81 19 47
2019 Access to information and privacy 56 29 7 7 0 0 0 85 7 12
2019 Security 29 38 14 14 5 0 0 67 19 193
2019 Science and technology 22 50 11 13 3 0 0 73 16 113
2019 Administration and operations 39 42 9 6 5 0 0 81 11 86
2019 Human resources 25 37 17 16 4 0 0 63 20 102
2019 Financial management 39 39 5 13 3 0 0 79 16 61
2019 Procurement 56 34 5 5 0 0 0 90 5 18
2019 Information management 31 46 2 10 10 0 0 77 20 27
2019 Information technology 31 42 12 10 4 0 0 73 14 516
2019 Data sciences 28 44 10 13 4 0 0 72 17 42
2019 Policy 38 42 6 13 1 0 0 80 14 92
2019 Project management 28 51 11 8 2 0 0 79 10 47
2019 Other services to the public 50 23 8 19 0 0 0 73 19 22
2019 None of the above 32 38 12 10 8 0 0 70 18 166
2018 Client contact centre 29 45 19 0 7 0 0 74 7 15
2018 Compliance, inspection and enforcement 32 33 15 16 5 0 0 65 21 37
2018 Communications or public affairs 38 43 12 8 0 0 0 81 8 42
2018 Access to information and privacy 48 36 6 0 10 0 0 84 10 12
2018 Security 33 38 13 10 6 0 0 71 15 183
2018 Science and technology 20 47 22 9 3 0 0 67 12 98
2018 Administration and operations 39 43 5 9 5 0 0 82 14 75
2018 Human resources 25 43 11 15 7 0 0 67 22 104
2018 Financial management 47 30 6 17 0 0 0 77 17 49
2018 Procurement 52 17 22 0 9 0 0 69 9 12
2018 Information management 33 38 18 9 2 0 0 71 11 37
2018 Information technology 25 44 14 13 4 0 0 69 17 491
2018 Internal audit 36 41 0 23 0 0 0 77 23 10
2018 Evaluation 36 55 9 0 0 0 0 91 0 11
2018 Data sciences 15 65 5 11 3 0 0 80 15 34
2018 Policy 32 38 17 11 2 0 0 70 12 60
2018 Project management 33 31 20 13 2 0 0 65 15 33
2018 Other services to the public 52 41 7 0 0 0 0 93 0 15
2018 None of the above 27 44 12 10 6 0 0 72 16 166
2017 Client contact centre 17 56 17 11 0 0 0 72 11 18
2017 Communications or public affairs 43 53 4 0 0 0 0 96 0 27
2017 Security 32 39 12 12 5 0 0 71 17 146
2017 Science and technology 22 42 14 19 3 0 0 64 22 73
2017 Administration and operations 37 42 5 10 5 0 2 80 15 62
2017 Human resources 33 39 17 7 4 0 0 72 11 73
2017 Financial management 48 31 6 8 6 0 0 79 15 48
2017 Information management 44 28 4 16 8 0 0 72 24 25
2017 Information technology 24 45 11 15 4 0 0 69 19 346
2017 Evaluation 32 51 0 17 0 0 0 83 17 12
2017 Data sciences 29 43 14 14 0 0 0 71 14 21
2017 Policy 31 41 11 12 5 0 0 72 17 64
2017 Project management 17 47 13 10 13 0 0 63 23 30
2017 None of the above 26 41 14 18 0 1 1 67 19 137

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 35 9 0 4 0 0 87 4 22
2019 Compliance, inspection and enforcement 59 31 6 3 0 0 0 90 3 43
2019 Communications or public affairs 48 34 3 9 6 0 0 82 15 47
2019 Access to information and privacy 68 24 8 0 0 0 0 92 0 11
2019 Security 57 27 6 7 3 1 0 84 10 191
2019 Science and technology 47 42 6 4 1 0 0 89 5 114
2019 Administration and operations 58 29 10 1 2 0 0 87 3 88
2019 Human resources 46 31 10 7 6 0 0 78 12 101
2019 Financial management 53 43 2 0 2 0 0 97 2 61
2019 Procurement 64 31 0 5 0 0 0 95 5 18
2019 Information management 56 32 2 6 4 0 0 87 10 27
2019 Information technology 55 32 7 4 2 0 0 88 6 519
2019 Data sciences 50 31 13 2 2 1 0 83 5 42
2019 Policy 64 28 4 4 1 0 0 91 5 92
2019 Project management 61 29 6 4 0 0 0 90 4 48
2019 Other services to the public 67 33 0 0 0 0 0 100 0 23
2019 None of the above 60 29 5 2 4 0 0 89 6 166
2018 Client contact centre 62 19 12 0 7 0 0 81 7 15
2018 Compliance, inspection and enforcement 58 33 3 3 3 0 0 91 6 37
2018 Communications or public affairs 65 27 3 5 0 0 0 92 5 42
2018 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2018 Security 63 29 3 2 3 0 0 92 5 182
2018 Science and technology 45 46 7 2 0 0 0 91 2 97
2018 Administration and operations 64 27 5 2 2 0 0 91 4 75
2018 Human resources 60 34 2 1 2 0 1 95 3 104
2018 Financial management 65 31 0 2 2 0 0 96 4 49
2018 Procurement 39 43 9 0 9 0 0 83 9 12
2018 Information management 50 35 6 9 0 0 0 85 9 37
2018 Information technology 52 36 7 3 1 0 0 88 4 492
2018 Internal audit 48 29 23 0 0 0 0 77 0 10
2018 Evaluation 55 36 9 0 0 0 0 91 0 11
2018 Data sciences 52 37 6 0 5 0 0 89 5 35
2018 Policy 62 22 9 7 0 0 0 84 7 60
2018 Project management 69 26 3 0 2 0 0 95 2 33
2018 Other services to the public 69 23 0 0 7 0 0 93 7 15
2018 None of the above 61 28 3 5 2 0 0 90 7 167
2017 Client contact centre 39 50 11 0 0 0 0 89 0 18
2017 Communications or public affairs 71 29 0 0 0 0 0 100 0 27
2017 Security 55 35 5 2 3 0 0 90 5 146
2017 Science and technology 40 34 12 12 1 0 0 74 14 73
2017 Administration and operations 54 33 7 3 2 0 2 88 5 62
2017 Human resources 51 39 7 1 1 0 0 90 3 72
2017 Financial management 52 33 4 8 2 0 0 85 11 48
2017 Information management 56 28 12 4 0 0 0 84 4 25
2017 Information technology 47 36 9 5 3 0 0 83 8 346
2017 Evaluation 32 60 0 9 0 0 0 91 9 12
2017 Data sciences 43 48 5 5 0 0 0 90 5 21
2017 Policy 51 36 5 5 3 0 0 87 8 63
2017 Project management 47 33 3 7 10 0 0 80 17 30
2017 None of the above 53 24 14 7 2 0 0 77 9 137
2014 Client contact centre 23 65 12 0 0 0 0 88 0 16
2014 Compliance, inspection and enforcement 64 36 0 0 0 0 0 100 0 25
2014 Communications or public affairs 46 45 6 0 3 0 0 91 3 34
2014 Access to information and privacy 44 48 0 9 0 0 0 91 9 11
2014 Security 59 30 5 4 1 1 0 89 5 162
2014 Science and technology 46 34 13 4 3 1 0 81 7 99
2014 Administration and operations 60 35 3 3 0 0 0 95 3 105
2014 Human resources 51 36 7 6 0 0 0 87 6 85
2014 Financial management 41 38 4 13 4 0 0 80 17 53
2014 Procurement 57 16 8 8 10 0 0 73 19 12
2014 Information management 57 29 4 6 4 0 0 86 10 46
2014 Information technology 50 35 8 5 1 0 0 86 6 395
2014 Other services to the public 65 26 9 0 0 0 0 91 0 15
2014 None of the above 53 36 5 3 2 0 0 89 5 179

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 39 26 4 0 0 0 70 4 22
2019 Compliance, inspection and enforcement 44 34 17 4 1 0 0 78 6 43
2019 Communications or public affairs 45 29 3 13 11 0 0 73 24 47
2019 Access to information and privacy 56 22 7 7 7 0 0 78 15 12
2019 Security 43 32 12 10 4 0 0 74 14 193
2019 Science and technology 39 41 12 7 1 0 0 80 8 114
2019 Administration and operations 49 28 11 7 4 0 0 77 12 88
2019 Human resources 29 42 11 8 11 0 0 71 19 102
2019 Financial management 51 35 7 3 3 0 0 86 7 61
2019 Procurement 51 34 5 5 5 0 0 85 10 18
2019 Information management 37 28 19 6 10 0 0 65 16 27
2019 Information technology 43 37 9 7 4 0 0 80 11 518
2019 Data sciences 46 37 7 10 0 0 0 83 10 42
2019 Policy 56 31 5 4 5 0 0 86 9 93
2019 Project management 50 29 15 4 1 0 0 79 6 48
2019 Other services to the public 52 26 11 7 4 0 0 78 11 23
2019 None of the above 45 35 7 9 5 0 0 79 14 166
2018 Client contact centre 43 26 14 12 4 0 0 70 16 15
2018 Compliance, inspection and enforcement 45 42 3 6 5 0 0 86 11 36
2018 Communications or public affairs 60 26 9 3 3 0 0 85 5 41
2018 Access to information and privacy 54 26 0 10 10 0 0 80 20 12
2018 Security 44 33 11 7 5 0 0 77 12 182
2018 Science and technology 36 51 7 7 0 0 0 86 7 98
2018 Administration and operations 51 29 8 8 3 0 0 81 11 75
2018 Human resources 37 35 8 13 7 0 1 72 20 104
2018 Financial management 45 36 9 7 1 0 2 83 8 49
2018 Procurement 52 17 22 0 9 0 0 69 9 12
2018 Information management 47 29 3 15 6 0 0 76 21 37
2018 Information technology 39 39 10 10 3 0 0 77 13 489
2018 Internal audit 42 23 35 0 0 0 0 65 0 10
2018 Evaluation 45 45 0 9 0 0 0 91 9 11
2018 Data sciences 42 45 3 3 6 0 0 88 9 35
2018 Policy 45 31 20 2 2 0 0 76 4 60
2018 Project management 51 30 17 2 0 0 0 81 2 32
2018 Other services to the public 48 52 0 0 0 0 0 100 0 15
2018 None of the above 39 34 10 10 6 0 0 73 16 165
2017 Client contact centre 17 50 11 22 0 0 0 67 22 18
2017 Communications or public affairs 66 26 8 0 0 0 0 92 0 27
2017 Security 39 36 12 6 7 0 0 75 12 146
2017 Science and technology 31 39 15 11 4 0 0 70 15 72
2017 Administration and operations 51 31 5 8 5 0 0 82 13 62
2017 Human resources 38 43 4 12 3 0 0 81 15 73
2017 Financial management 39 46 4 6 4 0 0 85 11 48
2017 Information management 36 20 16 24 4 0 0 56 28 25
2017 Information technology 38 37 12 10 4 0 0 75 14 346
2017 Evaluation 32 51 0 0 17 0 0 83 17 12
2017 Data sciences 38 38 14 5 5 0 0 76 10 21
2017 Policy 39 37 8 10 6 0 0 77 16 64
2017 Project management 27 50 10 3 10 0 0 77 13 30
2017 None of the above 36 35 15 13 1 0 0 70 15 137

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 21 13 0 0 0 0 87 0 22
2019 Compliance, inspection and enforcement 62 27 9 2 0 0 0 89 2 42
2019 Communications or public affairs 65 27 1 2 6 0 0 91 7 47
2019 Access to information and privacy 34 52 15 0 0 0 0 85 0 12
2019 Security 65 29 5 1 1 0 0 94 1 192
2019 Science and technology 60 32 8 0 0 0 0 92 0 114
2019 Administration and operations 53 31 7 4 5 0 0 84 9 88
2019 Human resources 52 30 13 2 3 0 0 83 5 101
2019 Financial management 52 41 5 0 2 0 0 93 2 61
2019 Procurement 59 15 26 0 0 0 0 74 0 18
2019 Information management 70 9 18 3 0 0 0 79 3 26
2019 Information technology 66 25 6 2 1 0 0 91 3 516
2019 Data sciences 63 26 6 2 2 0 0 90 4 42
2019 Policy 75 17 4 3 1 0 0 92 4 92
2019 Project management 61 27 10 2 0 0 0 88 2 48
2019 Other services to the public 74 22 4 0 0 0 0 96 0 23
2019 None of the above 68 21 5 2 2 0 1 91 3 165
2018 Client contact centre 64 23 5 8 0 0 0 88 8 14
2018 Compliance, inspection and enforcement 54 35 5 3 3 0 0 89 6 35
2018 Communications or public affairs 76 19 0 3 3 0 0 95 5 41
2018 Access to information and privacy 64 30 6 0 0 0 0 94 0 12
2018 Security 71 20 6 2 1 0 0 91 3 182
2018 Science and technology 61 31 8 0 0 0 0 92 0 97
2018 Administration and operations 64 25 5 4 2 0 0 89 5 75
2018 Human resources 53 32 11 2 2 0 0 85 4 101
2018 Financial management 64 25 4 5 2 0 0 90 7 47
2018 Procurement 65 26 0 0 9 0 0 91 9 12
2018 Information management 52 36 6 6 0 0 0 88 6 36
2018 Information technology 60 29 8 1 1 0 0 89 2 486
2018 Internal audit 31 46 12 12 0 0 0 77 12 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 76 17 3 0 3 0 0 93 3 33
2018 Policy 65 25 8 1 2 0 0 89 3 60
2018 Project management 70 18 12 0 0 0 0 88 0 33
2018 Other services to the public 64 28 0 8 0 0 0 92 8 14
2018 None of the above 65 26 6 2 1 0 0 91 3 165
2017 Client contact centre 61 28 11 0 0 0 0 89 0 18
2017 Communications or public affairs 81 19 0 0 0 0 0 100 0 27
2017 Security 68 22 5 4 1 0 0 90 5 145
2017 Science and technology 51 39 7 3 0 0 0 90 3 71
2017 Administration and operations 66 28 3 0 0 0 2 97 0 61
2017 Human resources 54 42 4 0 0 0 0 96 0 73
2017 Financial management 56 29 11 2 2 0 0 85 4 48
2017 Information management 68 28 4 0 0 0 0 96 0 25
2017 Information technology 62 28 7 1 1 0 0 91 2 345
2017 Evaluation 49 43 0 9 0 0 0 91 9 12
2017 Data sciences 60 30 10 0 0 0 0 90 0 20
2017 Policy 54 35 6 5 0 0 0 89 5 64
2017 Project management 67 23 7 3 0 0 0 90 3 30
2017 None of the above 64 26 7 1 1 0 1 91 2 138
2014 Client contact centre 65 23 12 0 0 0 0 88 0 16
2014 Compliance, inspection and enforcement 75 21 0 4 0 0 0 96 4 25
2014 Communications or public affairs 78 18 4 0 0 0 0 96 0 33
2014 Access to information and privacy 91 9 0 0 0 0 0 100 0 11
2014 Security 77 18 3 1 1 0 0 96 1 162
2014 Science and technology 65 25 9 0 1 0 0 90 1 99
2014 Administration and operations 69 24 5 2 0 0 0 94 2 105
2014 Human resources 62 33 4 0 1 0 0 95 1 85
2014 Financial management 63 30 4 4 0 0 0 93 4 53
2014 Procurement 76 16 8 0 0 0 0 92 0 12
2014 Information management 67 26 3 2 2 0 0 93 4 46
2014 Information technology 72 21 5 2 1 0 0 93 2 395
2014 Other services to the public 65 35 0 0 0 0 0 100 0 15
2014 None of the above 69 24 5 1 1 0 0 93 2 179

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 47 17 4 0 0 0 78 4 22
2019 Compliance, inspection and enforcement 44 36 6 12 0 2 0 82 12 43
2019 Communications or public affairs 49 22 7 15 7 0 0 71 22 47
2019 Access to information and privacy 41 37 7 7 7 0 0 78 15 12
2019 Security 41 36 9 10 5 0 0 76 15 193
2019 Science and technology 43 36 14 3 3 0 0 79 6 114
2019 Administration and operations 46 38 5 5 6 0 0 83 12 88
2019 Human resources 26 43 9 12 10 0 0 69 22 100
2019 Financial management 54 41 2 2 2 0 0 95 3 61
2019 Procurement 49 20 5 21 5 0 0 69 26 18
2019 Information management 39 24 16 13 8 0 0 63 20 27
2019 Information technology 47 37 7 6 2 0 0 84 9 515
2019 Data sciences 49 44 5 2 0 0 0 93 2 41
2019 Policy 59 25 4 9 4 0 0 83 13 93
2019 Project management 48 36 10 2 4 0 0 84 6 48
2019 Other services to the public 59 18 4 15 4 0 0 78 18 23
2019 None of the above 44 34 8 7 6 0 1 78 13 166
2018 Client contact centre 33 36 12 14 4 0 0 70 19 15
2018 Compliance, inspection and enforcement 50 31 8 9 3 0 0 81 12 37
2018 Communications or public affairs 58 23 12 5 3 0 0 81 8 42
2018 Access to information and privacy 22 58 0 10 10 0 0 80 20 12
2018 Security 43 40 6 7 5 0 0 83 12 181
2018 Science and technology 46 39 12 2 0 0 0 85 2 96
2018 Administration and operations 50 31 8 6 4 0 0 81 10 75
2018 Human resources 37 36 6 14 7 0 0 73 21 104
2018 Financial management 48 42 3 4 2 0 0 90 7 49
2018 Procurement 57 17 9 9 9 0 0 74 17 12
2018 Information management 36 38 12 11 3 0 0 74 14 37
2018 Information technology 43 42 7 5 2 0 0 85 7 492
2018 Internal audit 47 35 18 0 0 0 0 82 0 10
2018 Evaluation 55 45 0 0 0 0 0 100 0 11
2018 Data sciences 66 26 5 3 0 0 0 92 3 35
2018 Policy 43 41 4 9 4 0 0 84 13 59
2018 Project management 51 37 5 7 0 0 0 88 7 33
2018 Other services to the public 52 40 7 0 0 0 0 93 0 15
2018 None of the above 38 43 11 4 5 0 1 81 8 167
2017 Client contact centre 33 39 17 6 6 0 0 72 11 18
2017 Communications or public affairs 62 30 0 8 0 0 0 92 8 27
2017 Security 37 42 7 10 4 0 1 79 14 145
2017 Science and technology 35 38 11 11 4 0 0 73 15 72
2017 Administration and operations 58 27 5 5 5 0 0 85 10 61
2017 Human resources 30 43 12 15 0 0 0 72 15 73
2017 Financial management 56 35 4 4 0 0 0 92 4 48
2017 Information management 44 32 12 12 0 0 0 76 12 25
2017 Information technology 45 39 7 6 3 0 0 84 9 343
2017 Evaluation 49 17 17 9 9 0 0 66 17 12
2017 Data sciences 45 40 10 5 0 0 0 85 5 20
2017 Policy 42 38 10 6 3 0 0 81 10 64
2017 Project management 37 43 3 7 10 0 0 80 17 30
2017 None of the above 41 34 13 8 3 0 1 76 11 137
2014 Client contact centre 26 57 12 0 0 0 6 88 0 16
2014 Compliance, inspection and enforcement 41 36 11 8 4 0 0 77 11 25
2014 Communications or public affairs 44 33 6 11 5 0 0 77 17 34
2014 Access to information and privacy 52 35 13 0 0 0 0 87 0 11
2014 Security 37 44 8 4 7 0 0 81 11 162
2014 Science and technology 40 35 12 9 4 0 0 75 13 99
2014 Administration and operations 42 43 5 5 5 0 0 85 10 105
2014 Human resources 34 46 7 12 1 0 0 80 13 85
2014 Financial management 32 37 10 9 11 0 0 70 20 53
2014 Procurement 16 49 16 8 10 0 0 65 19 12
2014 Information management 30 47 14 4 5 0 0 77 8 46
2014 Information technology 37 44 8 8 3 0 0 81 11 395
2014 Other services to the public 26 58 9 6 0 0 0 84 6 15
2014 None of the above 36 43 8 8 5 1 0 79 13 179

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 34 26 0 0 0 0 74 0 22
2019 Compliance, inspection and enforcement 40 42 8 8 0 2 0 84 8 43
2019 Communications or public affairs 52 23 16 0 9 0 0 75 9 47
2019 Access to information and privacy 44 34 7 15 0 0 0 78 15 12
2019 Security 48 30 11 8 3 0 0 79 10 193
2019 Science and technology 56 33 4 5 2 0 0 89 7 114
2019 Administration and operations 49 35 8 4 4 0 0 83 8 88
2019 Human resources 38 32 12 9 10 0 0 70 19 102
2019 Financial management 51 44 3 0 2 0 0 95 2 61
2019 Procurement 44 41 5 10 0 0 0 85 10 18
2019 Information management 31 36 27 2 4 0 0 67 6 27
2019 Information technology 55 32 6 5 2 0 0 87 7 519
2019 Data sciences 63 34 2 0 0 0 1 98 0 42
2019 Policy 64 19 9 5 3 0 0 83 8 92
2019 Project management 62 32 4 0 1 0 0 94 1 48
2019 Other services to the public 62 23 4 12 0 0 0 85 12 22
2019 None of the above 55 28 7 5 6 0 0 83 11 166
2018 Client contact centre 39 28 20 0 12 0 0 67 12 14
2018 Compliance, inspection and enforcement 47 37 8 3 6 0 0 84 9 37
2018 Communications or public affairs 68 23 4 3 3 0 0 91 5 42
2018 Access to information and privacy 34 40 10 16 0 0 0 74 16 12
2018 Security 48 31 12 6 4 0 0 78 10 180
2018 Science and technology 60 30 5 5 0 0 0 90 5 96
2018 Administration and operations 63 24 4 7 3 0 0 86 10 74
2018 Human resources 42 34 8 9 7 0 0 77 15 104
2018 Financial management 51 39 7 1 2 0 0 90 4 47
2018 Procurement 43 39 9 0 9 0 0 83 9 12
2018 Information management 43 38 14 5 0 0 0 81 5 36
2018 Information technology 54 32 8 4 1 0 0 86 6 488
2018 Internal audit 70 18 12 0 0 0 0 88 0 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 70 20 10 0 0 0 0 90 0 35
2018 Policy 47 42 7 4 0 0 0 89 4 60
2018 Project management 52 41 7 0 0 0 0 93 0 33
2018 Other services to the public 66 34 0 0 0 0 0 100 0 15
2018 None of the above 54 28 11 6 1 0 0 81 7 165
2017 Client contact centre 44 33 17 6 0 0 0 78 6 18
2017 Communications or public affairs 67 29 4 0 0 0 0 96 0 27
2017 Security 50 33 5 6 6 0 0 83 12 145
2017 Science and technology 48 37 4 11 0 0 0 85 11 72
2017 Administration and operations 57 31 7 2 2 0 2 90 3 62
2017 Human resources 48 30 12 9 0 0 0 78 9 73
2017 Financial management 54 38 6 2 0 0 0 92 2 48
2017 Information management 46 29 21 4 0 0 0 75 4 24
2017 Information technology 55 31 7 5 2 0 0 86 7 344
2017 Evaluation 49 26 9 9 9 0 0 74 17 12
2017 Data sciences 70 20 10 0 0 0 0 90 0 20
2017 Policy 45 36 11 6 2 0 0 81 8 64
2017 Project management 43 27 13 13 3 0 0 70 17 30
2017 None of the above 47 33 12 6 1 0 1 81 7 137
2014 Client contact centre 23 51 17 0 8 0 0 74 8 16
2014 Compliance, inspection and enforcement 56 27 13 0 4 0 0 83 4 25
2014 Communications or public affairs 51 29 9 9 3 0 0 80 11 34
2014 Access to information and privacy 35 65 0 0 0 0 0 100 0 11
2014 Security 50 31 8 8 3 0 0 81 11 162
2014 Science and technology 57 28 3 7 5 0 0 85 12 99
2014 Administration and operations 60 29 7 4 1 0 0 89 4 105
2014 Human resources 54 33 5 8 1 0 0 87 9 85
2014 Financial management 40 29 10 13 7 0 0 70 21 53
2014 Procurement 51 16 33 0 0 0 0 67 0 12
2014 Information management 54 26 12 4 5 0 0 80 8 46
2014 Information technology 47 32 13 6 2 0 0 79 8 395
2014 Other services to the public 45 42 13 0 0 0 0 87 0 15
2014 None of the above 55 29 6 6 4 1 0 84 10 179

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 30 22 9 0 4 0 68 9 22
2019 Compliance, inspection and enforcement 53 24 11 11 1 0 0 77 12 41
2019 Communications or public affairs 62 19 9 5 6 0 0 81 11 47
2019 Access to information and privacy 49 29 15 7 0 0 0 78 7 12
2019 Security 41 36 11 10 1 0 1 78 11 190
2019 Science and technology 38 38 15 7 1 1 1 77 8 113
2019 Administration and operations 46 30 11 10 3 0 0 76 13 83
2019 Human resources 30 36 15 14 6 0 0 66 20 102
2019 Financial management 52 39 2 5 2 0 0 92 7 61
2019 Procurement 36 44 10 10 0 0 0 80 10 18
2019 Information management 51 15 14 20 0 0 0 66 20 27
2019 Information technology 43 39 10 5 2 1 0 83 7 509
2019 Data sciences 33 46 15 4 0 2 0 80 5 42
2019 Policy 58 27 7 5 2 0 1 86 7 93
2019 Project management 41 44 6 8 0 0 0 86 8 48
2019 Other services to the public 48 41 7 4 0 0 0 89 4 23
2019 None of the above 44 37 6 8 4 1 1 83 12 163
2018 Client contact centre 41 41 7 0 12 0 0 81 12 15
2018 Compliance, inspection and enforcement 50 37 8 6 0 0 0 87 6 37
2018 Communications or public affairs 72 18 3 8 0 0 0 90 8 41
2018 Access to information and privacy 12 56 16 16 0 0 0 68 16 12
2018 Security 46 32 11 5 4 1 2 80 9 181
2018 Science and technology 37 41 15 7 0 0 1 78 7 98
2018 Administration and operations 57 27 6 8 3 0 0 83 11 75
2018 Human resources 43 26 9 13 8 0 1 70 22 104
2018 Financial management 48 40 4 4 2 0 0 89 7 48
2018 Procurement 43 47 0 0 9 0 0 91 9 11
2018 Information management 39 43 8 11 0 0 0 82 11 37
2018 Information technology 40 40 11 6 3 1 0 80 9 490
2018 Internal audit 12 41 12 35 0 0 0 54 35 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 55 22 16 5 0 2 0 79 5 35
2018 Policy 44 37 12 6 0 0 0 82 6 60
2018 Project management 45 40 10 2 3 0 0 85 5 33
2018 Other services to the public 57 43 0 0 0 0 0 100 0 15
2018 None of the above 38 43 11 4 5 0 0 81 9 165
2017 Client contact centre 28 39 6 22 6 0 0 67 28 18
2017 Communications or public affairs 70 26 4 0 0 0 0 96 0 27
2017 Security 38 45 8 6 3 1 0 83 8 145
2017 Science and technology 31 44 15 8 1 0 0 75 10 72
2017 Administration and operations 49 38 2 5 5 0 2 88 10 62
2017 Human resources 45 35 7 12 1 0 0 80 13 73
2017 Financial management 43 42 6 6 2 0 0 85 8 48
2017 Information management 48 24 20 8 0 0 0 72 8 25
2017 Information technology 43 36 10 6 4 0 0 79 11 345
2017 Evaluation 57 26 0 17 0 0 0 83 17 12
2017 Data sciences 55 35 10 0 0 0 0 90 0 20
2017 Policy 39 40 10 11 0 0 0 80 11 64
2017 Project management 40 27 10 17 3 3 0 69 21 30
2017 None of the above 45 34 12 7 1 0 1 80 8 137
2014 Client contact centre 26 43 12 20 0 0 0 69 20 16
2014 Compliance, inspection and enforcement 49 42 6 4 0 0 0 91 4 25
2014 Communications or public affairs 47 35 7 10 0 0 0 82 10 34
2014 Access to information and privacy 35 44 9 13 0 0 0 79 13 11
2014 Security 43 35 15 4 3 0 0 78 7 162
2014 Science and technology 37 40 8 9 5 2 0 79 14 99
2014 Administration and operations 65 23 7 3 2 0 0 88 5 105
2014 Human resources 51 33 8 6 0 1 0 86 6 85
2014 Financial management 43 30 12 10 5 0 0 73 15 53
2014 Procurement 41 43 8 0 8 0 0 84 8 12
2014 Information management 38 36 8 13 5 0 0 74 18 46
2014 Information technology 42 36 12 7 2 0 0 79 9 395
2014 Other services to the public 52 32 9 6 0 0 0 84 6 15
2014 None of the above 44 36 10 6 4 0 1 80 10 179

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 26 17 4 0 0 0 78 4 22
2019 Compliance, inspection and enforcement 49 35 8 6 0 1 0 85 6 43
2019 Communications or public affairs 59 30 3 2 6 0 0 90 7 47
2019 Access to information and privacy 56 37 7 0 0 0 0 93 0 12
2019 Security 53 34 6 5 1 0 0 88 7 192
2019 Science and technology 48 43 3 4 1 0 0 92 5 114
2019 Administration and operations 57 27 6 4 5 0 0 84 9 87
2019 Human resources 45 38 7 5 6 0 0 83 11 103
2019 Financial management 57 36 3 2 2 0 0 93 3 61
2019 Procurement 44 31 26 0 0 0 0 74 0 18
2019 Information management 56 14 27 4 0 0 0 70 4 27
2019 Information technology 59 30 7 3 1 0 0 89 4 520
2019 Data sciences 59 34 4 0 2 0 0 93 2 42
2019 Policy 72 20 4 3 1 0 0 92 4 93
2019 Project management 46 42 6 4 1 0 0 88 6 48
2019 Other services to the public 78 15 4 4 0 0 0 93 4 23
2019 None of the above 62 25 7 2 3 0 1 88 5 166
2018 Client contact centre 48 41 4 0 7 0 0 88 7 15
2018 Compliance, inspection and enforcement 53 40 5 0 3 0 0 92 3 37
2018 Communications or public affairs 66 29 0 3 3 0 0 95 5 42
2018 Access to information and privacy 48 46 0 6 0 0 0 94 6 12
2018 Security 61 29 3 4 2 0 0 91 6 181
2018 Science and technology 51 38 8 2 0 0 0 90 2 96
2018 Administration and operations 62 24 2 6 5 1 0 87 11 75
2018 Human resources 48 35 8 7 2 0 0 83 9 104
2018 Financial management 55 36 4 2 2 0 0 91 4 48
2018 Procurement 57 17 17 0 9 0 0 74 9 12
2018 Information management 44 27 21 8 0 0 0 71 8 37
2018 Information technology 51 37 8 3 1 0 0 88 4 490
2018 Internal audit 36 30 23 0 12 0 0 65 12 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 73 15 8 0 3 0 0 89 3 35
2018 Policy 54 31 12 2 0 0 0 86 2 60
2018 Project management 63 33 3 0 0 0 0 97 0 33
2018 Other services to the public 64 29 7 0 0 0 0 93 0 15
2018 None of the above 53 33 9 2 3 0 0 86 5 165
2017 Client contact centre 33 50 11 6 0 0 0 83 6 18
2017 Communications or public affairs 81 11 8 0 0 0 0 92 0 27
2017 Security 56 29 8 3 5 0 0 85 7 145
2017 Science and technology 46 39 11 4 0 0 0 85 4 72
2017 Administration and operations 62 28 2 3 3 0 2 92 7 62
2017 Human resources 48 39 12 1 0 0 0 87 1 73
2017 Financial management 51 34 8 2 4 0 0 85 6 48
2017 Information management 52 40 4 0 4 0 0 92 4 25
2017 Information technology 52 35 6 5 2 0 0 87 7 345
2017 Evaluation 57 26 0 17 0 0 0 83 17 12
2017 Data sciences 55 35 10 0 0 0 0 90 0 20
2017 Policy 49 34 9 5 3 0 0 83 8 64
2017 Project management 33 50 3 10 3 0 0 83 13 30
2017 None of the above 56 32 7 2 2 0 0 88 4 137
2014 Client contact centre 44 37 12 6 0 0 0 81 6 15
2014 Compliance, inspection and enforcement 60 32 0 4 4 0 0 92 8 25
2014 Communications or public affairs 55 36 5 4 0 0 0 91 4 34
2014 Access to information and privacy 74 26 0 0 0 0 0 100 0 11
2014 Security 58 32 6 2 2 0 0 90 4 161
2014 Science and technology 55 32 4 7 1 0 0 87 9 99
2014 Administration and operations 59 28 5 2 4 1 0 89 6 105
2014 Human resources 54 31 6 4 3 2 0 86 7 85
2014 Financial management 45 33 11 7 3 0 0 78 11 52
2014 Procurement 51 49 0 0 0 0 0 100 0 12
2014 Information management 48 37 0 5 9 0 2 86 14 46
2014 Information technology 53 36 7 2 2 0 0 89 4 395
2014 Other services to the public 78 22 0 0 0 0 0 100 0 15
2014 None of the above 53 34 8 3 2 0 0 87 5 179

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 46 4 9 0 0 0 87 9 22
2019 Compliance, inspection and enforcement 51 23 15 12 0 0 0 74 12 43
2019 Communications or public affairs 55 33 7 5 0 0 0 88 5 47
2019 Access to information and privacy 30 29 26 7 7 0 0 59 15 12
2019 Security 39 30 19 9 2 0 1 69 12 193
2019 Science and technology 47 29 17 6 1 0 1 76 7 114
2019 Administration and operations 53 23 17 7 1 0 0 75 8 88
2019 Human resources 29 30 17 15 9 0 0 59 24 102
2019 Financial management 53 28 9 6 3 0 0 81 9 62
2019 Procurement 31 39 25 5 0 0 0 69 5 18
2019 Information management 45 31 17 7 0 0 0 76 7 26
2019 Information technology 43 33 15 6 3 0 0 76 9 520
2019 Data sciences 54 38 5 2 0 0 1 93 2 41
2019 Policy 47 28 19 2 3 0 2 76 5 93
2019 Project management 37 26 13 17 6 0 0 64 24 48
2019 Other services to the public 52 33 7 0 7 0 0 85 7 23
2019 None of the above 50 28 11 6 3 0 1 79 9 166
2018 Client contact centre 51 12 19 7 12 0 0 62 19 15
2018 Compliance, inspection and enforcement 60 23 10 2 6 0 0 83 7 38
2018 Communications or public affairs 44 44 8 3 3 0 0 87 5 42
2018 Access to information and privacy 12 0 52 0 26 0 10 14 29 12
2018 Security 46 33 11 7 3 0 1 80 10 184
2018 Science and technology 50 28 12 5 1 0 3 81 6 97
2018 Administration and operations 41 26 23 5 4 0 2 68 9 75
2018 Human resources 33 31 19 6 11 1 0 64 17 103
2018 Financial management 40 35 9 11 4 0 0 76 15 49
2018 Procurement 26 57 17 0 0 0 0 83 0 12
2018 Information management 41 27 18 11 0 0 3 70 11 37
2018 Information technology 39 38 13 6 3 0 1 77 9 492
2018 Internal audit 35 59 7 0 0 0 0 93 0 10
2018 Evaluation 64 27 9 0 0 0 0 91 0 11
2018 Data sciences 57 29 10 0 2 0 3 88 2 35
2018 Policy 39 26 17 15 3 0 0 65 18 60
2018 Project management 33 37 10 20 0 0 0 70 20 33
2018 Other services to the public 55 23 7 7 7 0 0 78 14 15
2018 None of the above 46 33 14 5 1 0 1 80 6 167
2017 Client contact centre 56 17 28 0 0 0 0 72 0 18
2017 Communications or public affairs 60 32 8 0 0 0 0 92 0 27
2017 Security 39 41 11 6 2 0 1 81 8 146
2017 Science and technology 43 38 11 4 3 0 1 82 7 73
2017 Administration and operations 49 36 9 4 0 0 2 87 4 62
2017 Human resources 33 40 16 8 1 0 1 74 9 73
2017 Financial management 33 42 19 0 6 0 0 75 6 48
2017 Information management 60 24 16 0 0 0 0 84 0 25
2017 Information technology 43 37 12 5 2 0 1 81 7 347
2017 Evaluation 60 23 9 0 9 0 0 83 9 12
2017 Data sciences 67 24 5 5 0 0 0 90 5 21
2017 Policy 48 35 8 8 0 0 2 84 8 64
2017 Project management 43 43 7 3 3 0 0 87 7 30
2017 None of the above 43 25 16 10 3 0 3 70 14 138
2014 Client contact centre 31 43 20 0 6 0 0 74 6 16
2014 Compliance, inspection and enforcement 41 42 9 4 4 0 0 83 8 25
2014 Communications or public affairs 58 28 8 6 0 0 0 86 6 34
2014 Access to information and privacy 17 74 9 0 0 0 0 91 0 11
2014 Security 40 37 12 6 4 1 1 78 10 162
2014 Science and technology 40 38 12 5 3 1 1 80 8 99
2014 Administration and operations 49 31 12 6 2 0 0 80 8 105
2014 Human resources 43 33 18 3 2 0 0 77 5 85
2014 Financial management 45 36 13 5 2 0 0 80 7 53
2014 Procurement 43 49 0 8 0 0 0 92 8 12
2014 Information management 42 38 11 7 0 0 2 82 7 46
2014 Information technology 36 42 16 4 2 0 1 79 6 395
2014 Other services to the public 26 52 22 0 0 0 0 78 0 15
2014 None of the above 45 33 13 5 1 1 2 79 7 179

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 33 41 13 4 0 0 17 42 22
2019 Compliance, inspection and enforcement 6 21 36 30 6 0 2 37 27 43
2019 Communications or public affairs 9 4 28 36 24 0 0 60 12 45
2019 Access to information and privacy 7 7 19 37 30 0 0 66 15 12
2019 Security 9 27 29 27 6 1 1 34 37 193
2019 Science and technology 6 20 34 28 10 3 0 39 26 114
2019 Administration and operations 2 16 45 25 11 1 0 37 18 87
2019 Human resources 16 27 38 14 5 0 0 19 43 102
2019 Financial management 4 19 39 29 8 0 0 38 24 62
2019 Procurement 5 31 15 49 0 0 0 49 36 18
2019 Information management 10 11 39 29 7 0 4 38 22 28
2019 Information technology 8 24 38 19 10 0 1 29 33 518
2019 Data sciences 6 20 40 18 16 0 0 34 26 41
2019 Policy 14 17 38 22 10 0 0 32 30 93
2019 Project management 4 40 36 11 4 4 0 16 46 48
2019 Other services to the public 11 18 26 41 4 0 0 45 30 23
2019 None of the above 9 15 40 27 7 2 1 35 25 166
2018 Client contact centre 7 28 29 7 22 0 7 31 37 15
2018 Compliance, inspection and enforcement 0 28 29 23 19 0 0 42 28 38
2018 Communications or public affairs 8 20 38 23 12 0 0 34 28 42
2018 Access to information and privacy 0 20 38 25 6 0 10 35 22 12
2018 Security 7 21 35 22 12 1 2 35 29 183
2018 Science and technology 4 22 36 21 15 1 0 37 26 98
2018 Administration and operations 0 21 39 25 14 0 0 40 21 75
2018 Human resources 8 25 33 22 11 1 0 33 33 103
2018 Financial management 2 20 36 22 17 2 0 40 23 49
2018 Procurement 0 26 48 26 0 0 0 26 26 12
2018 Information management 13 27 24 25 8 0 3 34 42 35
2018 Information technology 9 22 41 21 7 0 0 29 30 491
2018 Internal audit 0 18 24 46 12 0 0 58 18 10
2018 Evaluation 0 27 36 18 9 9 0 30 30 11
2018 Data sciences 5 20 25 34 12 0 3 48 26 35
2018 Policy 4 29 38 22 6 0 1 29 33 60
2018 Project management 9 27 48 7 10 0 0 17 35 33
2018 Other services to the public 0 14 40 45 0 0 0 45 14 15
2018 None of the above 8 29 34 20 5 1 3 26 38 167
2017 Client contact centre 11 28 33 22 0 0 6 24 41 18
2017 Communications or public affairs 4 23 36 23 11 0 4 35 27 27
2017 Security 10 22 39 19 6 0 3 26 33 146
2017 Science and technology 10 26 35 21 8 0 0 29 36 72
2017 Administration and operations 5 15 46 18 10 3 3 29 21 61
2017 Human resources 11 26 44 8 9 3 0 17 38 71
2017 Financial management 4 13 45 19 19 0 0 38 17 48
2017 Information management 4 32 40 8 16 0 0 24 36 25
2017 Information technology 7 21 46 19 6 1 1 25 29 346
2017 Evaluation 17 17 40 9 17 0 0 26 34 12
2017 Data sciences 0 19 43 14 24 0 0 38 19 21
2017 Policy 3 24 48 14 9 0 2 24 28 64
2017 Project management 17 23 50 3 7 0 0 10 40 30
2017 None of the above 8 21 40 18 11 1 2 29 29 138
2014 Client contact centre 16 26 35 17 0 0 6 19 44 16
2014 Compliance, inspection and enforcement 11 17 34 24 13 0 0 37 29 25
2014 Communications or public affairs 6 23 33 31 6 0 0 37 29 34
2014 Access to information and privacy 26 9 17 30 17 0 0 48 35 11
2014 Security 11 22 40 17 8 0 1 26 34 161
2014 Science and technology 9 22 41 20 7 0 1 28 31 99
2014 Administration and operations 5 21 39 19 14 0 2 34 27 105
2014 Human resources 9 14 47 20 8 0 1 28 24 85
2014 Financial management 3 15 40 22 13 2 4 37 20 52
2014 Procurement 10 41 41 8 0 0 0 8 51 12
2014 Information management 16 19 38 16 11 0 0 27 36 45
2014 Information technology 8 25 40 19 7 0 1 26 34 395
2014 Other services to the public 9 26 45 13 0 6 0 14 38 15
2014 None of the above 8 24 40 18 9 1 0 27 33 179

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 37 15 26 13 0 0 39 46 22
2019 Compliance, inspection and enforcement 14 20 29 24 8 0 4 34 35 43
2019 Communications or public affairs 1 5 15 30 48 0 0 79 7 47
2019 Access to information and privacy 0 7 29 15 49 0 0 63 7 12
2019 Security 11 19 25 26 18 1 1 44 30 192
2019 Science and technology 2 12 34 31 19 2 0 51 14 114
2019 Administration and operations 5 17 25 25 27 0 0 53 22 87
2019 Human resources 15 26 21 22 14 1 1 36 42 102
2019 Financial management 5 14 28 35 17 0 2 53 19 62
2019 Procurement 5 25 18 25 26 0 0 51 31 18
2019 Information management 4 19 18 40 15 0 4 57 24 28
2019 Information technology 7 17 27 27 20 1 1 49 24 517
2019 Data sciences 4 15 17 31 31 1 0 64 19 42
2019 Policy 4 7 25 33 30 1 0 64 11 92
2019 Project management 0 23 23 31 19 2 2 52 24 48
2019 Other services to the public 4 8 23 31 31 4 0 64 12 22
2019 None of the above 11 14 24 30 19 2 1 49 26 166
2018 Client contact centre 19 7 16 29 14 7 7 51 31 15
2018 Compliance, inspection and enforcement 3 17 27 30 23 0 0 53 20 38
2018 Communications or public affairs 0 5 18 25 50 0 3 77 5 42
2018 Access to information and privacy 0 20 22 30 18 0 10 53 22 12
2018 Security 5 17 35 21 19 1 2 41 23 180
2018 Science and technology 5 8 28 31 27 1 1 59 13 98
2018 Administration and operations 5 10 30 38 13 0 5 53 16 73
2018 Human resources 6 27 25 22 17 2 1 40 34 104
2018 Financial management 4 14 18 34 28 2 0 63 19 48
2018 Procurement 0 9 31 26 35 0 0 61 9 12
2018 Information management 0 35 21 24 20 0 0 44 35 35
2018 Information technology 5 15 28 32 19 1 0 51 20 487
2018 Internal audit 0 0 59 41 0 0 0 41 0 10
2018 Evaluation 0 9 36 18 27 9 0 50 10 11
2018 Data sciences 11 8 27 34 17 3 0 53 20 35
2018 Policy 0 23 32 32 13 0 0 45 23 60
2018 Project management 0 9 57 22 13 0 0 35 9 33
2018 Other services to the public 8 16 31 38 8 0 0 45 23 14
2018 None of the above 6 16 37 23 14 1 3 38 24 166
2017 Client contact centre 11 11 33 17 11 0 17 33 27 18
2017 Communications or public affairs 0 0 4 37 52 8 0 96 0 27
2017 Security 10 19 25 28 15 1 3 45 30 146
2017 Science and technology 7 15 30 24 24 0 0 48 22 72
2017 Administration and operations 5 10 29 16 31 5 3 52 16 61
2017 Human resources 5 13 37 22 20 0 3 44 18 72
2017 Financial management 4 6 23 26 38 2 0 66 11 48
2017 Information management 0 24 28 28 16 0 4 46 25 25
2017 Information technology 5 15 28 34 17 1 1 52 20 344
2017 Evaluation 17 0 40 17 26 0 0 43 17 12
2017 Data sciences 0 19 29 33 14 0 5 50 20 21
2017 Policy 2 10 38 24 22 2 3 48 12 64
2017 Project management 10 27 30 20 13 0 0 33 37 30
2017 None of the above 6 19 29 21 19 3 2 42 27 138
2014 Client contact centre 0 34 26 23 12 0 6 37 36 16
2014 Compliance, inspection and enforcement 4 9 15 41 30 0 0 71 13 25
2014 Communications or public affairs 0 6 16 45 29 0 4 77 6 34
2014 Access to information and privacy 17 9 39 26 9 0 0 35 26 11
2014 Security 6 19 30 24 20 0 1 45 25 162
2014 Science and technology 5 8 28 32 21 4 2 56 14 99
2014 Administration and operations 2 10 21 37 26 1 3 65 13 105
2014 Human resources 1 13 36 33 15 0 3 49 15 84
2014 Financial management 7 21 30 18 20 2 2 40 29 52
2014 Procurement 19 16 33 16 16 0 0 33 35 12
2014 Information management 9 14 12 29 31 0 6 63 24 46
2014 Information technology 4 13 31 32 18 0 1 51 18 393
2014 Other services to the public 0 13 29 45 6 6 0 56 14 15
2014 None of the above 7 10 28 30 21 2 2 53 18 179

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 33 30 15 21 0 0 37 33 22
2019 Compliance, inspection and enforcement 13 19 34 13 20 0 2 33 32 43
2019 Communications or public affairs 12 30 29 16 10 2 2 26 44 47
2019 Access to information and privacy 15 22 22 4 37 0 0 41 37 12
2019 Security 13 22 33 20 10 1 1 31 36 192
2019 Science and technology 9 19 36 19 16 2 0 36 28 113
2019 Administration and operations 8 18 30 32 12 0 0 44 26 87
2019 Human resources 15 27 35 14 7 1 1 21 43 102
2019 Financial management 5 26 24 19 23 2 0 43 32 62
2019 Procurement 10 10 31 23 21 0 5 46 21 18
2019 Information management 10 17 18 38 10 4 4 51 29 28
2019 Information technology 10 25 30 17 14 1 2 32 37 517
2019 Data sciences 4 21 28 34 11 2 0 46 26 42
2019 Policy 7 12 42 26 12 1 0 38 19 93
2019 Project management 8 19 31 31 6 2 2 40 28 48
2019 Other services to the public 0 22 52 15 11 0 0 26 22 23
2019 None of the above 14 16 34 25 9 1 1 35 31 166
2018 Client contact centre 12 14 23 14 22 7 7 42 31 15
2018 Compliance, inspection and enforcement 11 24 20 23 16 3 3 41 38 38
2018 Communications or public affairs 5 15 32 23 23 0 3 46 21 42
2018 Access to information and privacy 26 30 16 6 11 0 10 20 62 12
2018 Security 12 16 32 25 12 1 2 38 30 181
2018 Science and technology 15 20 33 19 12 1 0 31 35 98
2018 Administration and operations 7 27 38 15 13 0 2 28 34 75
2018 Human resources 16 26 35 13 10 1 0 23 42 103
2018 Financial management 4 23 25 30 15 2 0 47 28 49
2018 Procurement 17 17 35 13 9 0 9 24 38 12
2018 Information management 13 17 34 13 23 0 0 36 30 34
2018 Information technology 10 22 30 25 10 1 1 36 33 489
2018 Internal audit 23 18 36 12 12 0 0 23 41 10
2018 Evaluation 0 18 45 9 9 18 0 22 22 11
2018 Data sciences 11 15 38 28 6 2 0 35 27 34
2018 Policy 10 17 32 28 13 0 0 41 27 59
2018 Project management 9 25 43 23 0 0 0 23 33 33
2018 Other services to the public 0 22 49 14 14 0 0 29 22 15
2018 None of the above 18 20 37 15 7 1 3 23 39 166
2017 Client contact centre 11 33 17 22 6 0 11 31 50 18
2017 Communications or public affairs 0 11 38 37 10 0 4 49 12 27
2017 Security 11 24 33 18 11 1 2 30 36 145
2017 Science and technology 19 30 28 12 10 1 0 22 50 73
2017 Administration and operations 5 22 35 16 16 0 5 34 29 61
2017 Human resources 18 33 32 10 7 0 1 17 51 73
2017 Financial management 4 8 50 21 16 0 0 37 13 48
2017 Information management 12 12 32 24 16 4 0 42 25 25
2017 Information technology 11 25 33 22 8 1 1 30 37 346
2017 Evaluation 9 15 60 9 9 0 0 17 23 12
2017 Data sciences 10 24 33 14 19 0 0 33 33 21
2017 Policy 8 21 29 32 11 0 0 43 29 64
2017 Project management 20 23 37 13 7 0 0 20 43 30
2017 None of the above 9 23 31 19 13 1 3 33 34 137
2014 Client contact centre 6 48 17 17 0 0 12 20 61 16
2014 Compliance, inspection and enforcement 11 11 40 13 24 0 0 37 23 25
2014 Communications or public affairs 17 27 32 11 9 4 0 21 45 34
2014 Access to information and privacy 39 17 17 17 9 0 0 26 56 11
2014 Security 13 18 40 17 11 1 1 28 32 162
2014 Science and technology 15 20 34 17 14 0 0 31 35 99
2014 Administration and operations 7 33 33 15 11 1 1 26 40 105
2014 Human resources 13 32 35 13 6 0 1 19 45 85
2014 Financial management 9 21 38 25 4 0 2 30 31 53
2014 Procurement 19 33 24 24 0 0 0 24 51 12
2014 Information management 9 25 39 15 8 0 4 24 35 46
2014 Information technology 17 27 29 16 9 1 0 25 45 394
2014 Other services to the public 13 19 35 26 6 0 0 32 32 15
2014 None of the above 14 16 31 23 13 2 2 37 31 179

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 3 11 21 35 30 0 0 65 14 22
2019 Compliance, inspection and enforcement 0 10 29 36 23 0 2 60 11 43
2019 Communications or public affairs 0 11 28 41 21 0 0 61 11 47
2019 Access to information and privacy 7 15 26 15 37 0 0 52 22 12
2019 Security 1 9 31 36 22 1 1 58 11 192
2019 Science and technology 2 5 29 34 27 2 2 63 7 113
2019 Administration and operations 0 12 30 36 23 0 0 58 12 86
2019 Human resources 6 18 33 32 12 0 0 44 23 102
2019 Financial management 7 6 28 36 23 0 0 59 13 62
2019 Procurement 5 15 34 31 15 0 0 46 20 18
2019 Information management 4 17 37 23 15 0 4 39 22 28
2019 Information technology 4 10 26 33 26 0 1 60 14 514
2019 Data sciences 2 2 18 26 50 0 1 77 5 41
2019 Policy 6 14 24 37 19 0 0 56 20 90
2019 Project management 7 7 31 46 8 2 0 55 13 47
2019 Other services to the public 4 4 11 44 37 0 0 82 7 23
2019 None of the above 4 6 16 43 29 0 2 74 10 165
2018 Client contact centre 0 9 36 19 22 0 14 47 10 15
2018 Compliance, inspection and enforcement 3 6 27 40 22 0 3 63 9 38
2018 Communications or public affairs 0 13 22 44 21 0 0 65 13 41
2018 Access to information and privacy 26 30 0 6 18 0 20 30 70 12
2018 Security 2 8 22 39 26 1 3 67 10 182
2018 Science and technology 3 6 21 31 39 1 0 71 8 98
2018 Administration and operations 2 12 32 35 19 0 0 55 13 74
2018 Human resources 8 13 33 29 17 1 0 46 21 100
2018 Financial management 4 13 30 27 23 2 0 52 18 49
2018 Procurement 0 39 17 26 17 0 0 43 39 12
2018 Information management 4 14 25 25 32 0 0 57 18 35
2018 Information technology 4 9 29 35 23 1 0 58 13 488
2018 Internal audit 0 18 29 30 23 0 0 53 18 10
2018 Evaluation 0 9 27 45 9 9 0 60 10 11
2018 Data sciences 0 0 8 47 45 0 0 92 0 35
2018 Policy 2 20 39 31 8 0 0 39 22 59
2018 Project management 0 12 48 30 10 0 0 41 12 33
2018 Other services to the public 0 7 28 29 36 0 0 65 7 15
2018 None of the above 0 6 34 36 19 0 4 58 7 166
2017 Client contact centre 6 17 17 39 11 0 11 56 25 18
2017 Communications or public affairs 4 4 38 32 23 0 0 55 8 27
2017 Security 2 10 28 32 24 1 3 58 12 145
2017 Science and technology 4 4 28 38 24 0 1 63 8 71
2017 Administration and operations 2 7 38 23 21 2 7 48 10 61
2017 Human resources 7 15 31 29 17 0 1 47 22 72
2017 Financial management 2 8 40 35 14 0 0 50 11 48
2017 Information management 0 0 36 40 20 4 0 63 0 25
2017 Information technology 2 9 31 38 18 0 1 58 11 345
2017 Evaluation 9 9 32 51 0 0 0 51 17 12
2017 Data sciences 0 0 10 52 38 0 0 90 0 21
2017 Policy 3 12 25 43 16 0 0 59 15 63
2017 Project management 0 0 59 31 10 0 0 41 0 29
2017 None of the above 2 9 24 36 24 1 4 63 11 137
2014 Client contact centre 0 14 31 37 6 0 12 49 16 16
2014 Compliance, inspection and enforcement 0 13 23 47 17 0 0 64 13 25
2014 Communications or public affairs 8 23 18 22 26 0 3 49 32 34
2014 Access to information and privacy 17 0 56 9 17 0 0 26 17 11
2014 Security 4 9 23 42 19 0 3 63 13 162
2014 Science and technology 3 7 18 44 28 0 0 72 10 98
2014 Administration and operations 5 4 35 35 19 0 2 55 9 104
2014 Human resources 6 10 34 38 12 0 0 50 16 85
2014 Financial management 5 3 40 38 10 0 4 50 9 53
2014 Procurement 19 8 33 33 0 8 0 35 29 12
2014 Information management 5 14 36 26 19 0 0 44 20 46
2014 Information technology 3 13 31 32 21 0 0 53 15 394
2014 Other services to the public 0 0 39 26 29 6 0 58 0 15
2014 None of the above 2 6 29 29 30 1 2 61 9 179

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 20 56 4 4 0 0 9 35 22
2019 Compliance, inspection and enforcement 8 32 27 18 13 0 2 31 41 43
2019 Communications or public affairs 7 5 38 36 12 0 2 49 12 47
2019 Access to information and privacy 0 37 19 15 30 0 0 44 37 12
2019 Security 15 25 20 22 17 1 1 39 40 192
2019 Science and technology 10 16 29 20 23 1 1 44 26 114
2019 Administration and operations 10 23 24 19 21 3 0 41 34 86
2019 Human resources 33 22 25 9 11 0 0 20 55 102
2019 Financial management 8 6 42 27 18 0 0 44 14 62
2019 Procurement 20 15 39 10 15 0 0 26 36 18
2019 Information management 17 23 28 21 7 0 4 29 42 28
2019 Information technology 13 21 29 17 18 0 1 35 35 518
2019 Data sciences 10 7 29 25 25 0 4 52 18 42
2019 Policy 6 22 21 29 21 0 1 51 28 93
2019 Project management 11 28 39 12 2 4 4 15 42 48
2019 Other services to the public 7 18 22 26 26 0 0 52 26 23
2019 None of the above 9 21 25 27 14 2 2 42 31 166
2018 Client contact centre 12 26 41 0 7 0 14 8 44 15
2018 Compliance, inspection and enforcement 6 17 22 25 28 3 0 54 24 38
2018 Communications or public affairs 5 16 29 32 19 0 0 51 21 41
2018 Access to information and privacy 40 16 16 6 12 0 10 20 62 12
2018 Security 11 19 26 22 18 2 2 42 31 182
2018 Science and technology 8 17 29 22 23 1 0 45 26 98
2018 Administration and operations 14 13 33 30 6 0 3 38 28 75
2018 Human resources 18 28 25 17 11 2 0 28 47 104
2018 Financial management 2 21 34 14 24 4 0 40 25 49
2018 Procurement 0 35 13 43 9 0 0 52 35 12
2018 Information management 26 26 19 9 18 0 3 28 53 34
2018 Information technology 12 20 29 23 14 1 1 38 32 489
2018 Internal audit 0 29 25 35 12 0 0 46 29 10
2018 Evaluation 9 0 27 27 18 18 0 56 11 11
2018 Data sciences 3 13 24 19 35 3 2 57 17 34
2018 Policy 5 22 41 23 8 1 0 31 27 60
2018 Project management 20 35 18 20 7 0 0 27 55 33
2018 Other services to the public 0 26 48 19 7 0 0 26 26 15
2018 None of the above 9 26 26 21 14 1 3 37 36 167
2017 Client contact centre 17 44 6 17 11 0 6 29 65 18
2017 Communications or public affairs 8 15 24 26 19 4 4 49 25 27
2017 Security 10 21 30 22 12 1 3 36 32 146
2017 Science and technology 10 25 26 20 18 0 1 38 35 72
2017 Administration and operations 7 23 19 20 21 3 7 46 33 61
2017 Human resources 19 18 32 17 13 0 1 30 38 72
2017 Financial management 6 8 21 39 21 0 4 63 15 48
2017 Information management 12 28 24 20 16 0 0 36 40 25
2017 Information technology 8 20 36 19 15 1 2 35 28 346
2017 Evaluation 9 9 40 17 17 0 9 37 19 12
2017 Data sciences 10 10 24 14 43 0 0 57 19 21
2017 Policy 8 27 33 19 14 0 0 33 35 64
2017 Project management 13 27 37 3 20 0 0 23 40 30
2017 None of the above 14 17 31 19 16 1 4 36 32 135
2014 Client contact centre 0 26 37 26 6 0 6 33 27 16
2014 Compliance, inspection and enforcement 6 8 38 28 17 0 4 47 14 25
2014 Communications or public affairs 3 9 31 33 21 0 3 56 12 34
2014 Access to information and privacy 17 9 35 21 9 0 9 33 29 11
2014 Security 12 23 25 26 12 1 1 38 36 162
2014 Science and technology 9 17 29 24 18 1 1 43 27 99
2014 Administration and operations 5 13 29 26 24 0 3 51 19 105
2014 Human resources 10 13 41 21 13 0 3 34 24 85
2014 Financial management 7 17 25 27 19 0 4 49 25 51
2014 Procurement 0 19 41 41 0 0 0 41 19 12
2014 Information management 9 28 28 17 18 0 0 35 37 46
2014 Information technology 11 21 27 26 12 0 1 39 33 395
2014 Other services to the public 0 13 48 19 6 13 0 30 15 15
2014 None of the above 13 13 29 20 22 1 2 43 27 178

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 48 16 22 13 0 0 36 48 21
2019 Compliance, inspection and enforcement 18 28 29 13 10 0 2 23 47 43
2019 Communications or public affairs 1 4 10 41 37 2 6 83 5 46
2019 Access to information and privacy 0 34 7 29 30 0 0 59 34 12
2019 Security 13 18 26 26 13 3 1 40 32 191
2019 Science and technology 3 6 26 40 23 1 0 64 10 114
2019 Administration and operations 9 17 29 18 20 2 3 41 28 87
2019 Human resources 17 24 22 26 11 1 1 37 41 103
2019 Financial management 8 18 37 24 11 0 2 35 27 61
2019 Procurement 5 20 28 25 21 0 0 46 25 18
2019 Information management 22 10 30 23 11 0 4 35 33 28
2019 Information technology 8 16 24 25 25 1 1 51 24 514
2019 Data sciences 4 13 16 29 34 2 1 65 18 42
2019 Policy 5 13 35 26 19 1 1 46 19 92
2019 Project management 4 21 37 21 11 2 4 33 27 48
2019 Other services to the public 0 22 41 15 18 4 0 35 23 23
2019 None of the above 12 13 26 26 17 2 3 46 26 165
2018 Client contact centre 41 4 14 26 7 0 7 36 48 15
2018 Compliance, inspection and enforcement 9 26 24 21 14 7 0 38 37 38
2018 Communications or public affairs 0 8 16 58 18 0 0 77 8 42
2018 Access to information and privacy 20 10 43 10 6 0 10 18 33 12
2018 Security 6 12 30 26 20 4 2 49 19 181
2018 Science and technology 1 9 23 34 30 2 1 66 10 96
2018 Administration and operations 6 21 38 21 11 2 2 33 28 74
2018 Human resources 7 23 21 27 20 2 0 48 31 102
2018 Financial management 4 11 33 20 28 3 0 50 16 49
2018 Procurement 0 17 35 13 35 0 0 48 17 12
2018 Information management 16 27 13 19 22 0 3 42 44 35
2018 Information technology 5 12 28 32 21 1 1 54 17 486
2018 Internal audit 0 13 64 23 0 0 0 23 13 10
2018 Evaluation 0 27 9 45 0 9 9 56 33 11
2018 Data sciences 0 6 20 28 40 5 0 72 7 35
2018 Policy 8 22 36 20 12 2 0 32 31 58
2018 Project management 7 28 40 18 7 0 0 25 35 33
2018 Other services to the public 14 22 26 19 19 0 0 38 36 15
2018 None of the above 8 10 34 27 16 1 3 45 19 165
2017 Client contact centre 11 17 44 17 6 0 6 24 29 18
2017 Communications or public affairs 4 4 11 29 37 8 8 78 9 27
2017 Security 5 10 32 28 16 3 6 48 17 146
2017 Science and technology 4 9 29 32 22 1 1 56 14 72
2017 Administration and operations 5 17 28 22 15 5 9 43 25 60
2017 Human resources 2 17 28 26 24 1 1 52 20 72
2017 Financial management 4 15 23 29 26 2 0 57 19 48
2017 Information management 12 12 44 20 12 0 0 32 24 25
2017 Information technology 5 12 30 31 19 2 1 52 18 347
2017 Evaluation 9 9 32 43 9 0 0 51 17 12
2017 Data sciences 0 10 19 29 43 0 0 71 10 21
2017 Policy 3 14 36 31 14 2 0 46 17 64
2017 Project management 3 13 43 30 10 0 0 40 17 30
2017 None of the above 9 15 26 26 16 3 5 46 26 138
2014 Client contact centre 0 12 31 51 0 0 6 54 12 16
2014 Compliance, inspection and enforcement 0 4 21 47 21 0 8 73 4 25
2014 Communications or public affairs 0 6 16 30 45 3 0 77 7 34
2014 Access to information and privacy 0 9 48 26 9 0 9 38 10 11
2014 Security 4 7 24 38 24 1 2 64 11 162
2014 Science and technology 1 4 19 33 36 3 3 74 5 99
2014 Administration and operations 3 10 31 25 25 1 5 54 13 105
2014 Human resources 5 7 27 31 28 1 1 61 12 85
2014 Financial management 4 21 25 28 17 4 2 48 26 52
2014 Procurement 10 16 24 24 24 0 0 49 27 12
2014 Information management 17 6 20 31 22 0 4 55 24 46
2014 Information technology 3 7 30 34 24 1 1 59 10 392
2014 Other services to the public 0 6 35 32 19 6 0 56 7 15
2014 None of the above 6 10 20 31 28 4 1 62 17 179

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 35 26 21 13 0 0 34 40 22
2019 Compliance, inspection and enforcement 10 25 31 26 6 0 2 32 36 43
2019 Communications or public affairs 7 9 45 16 20 2 2 37 16 47
2019 Access to information and privacy 7 7 41 7 37 0 0 44 15 12
2019 Security 13 16 35 22 13 1 1 35 29 192
2019 Science and technology 16 17 38 13 14 2 0 27 34 113
2019 Administration and operations 5 24 35 19 15 1 0 34 30 87
2019 Human resources 11 29 35 11 12 1 1 24 41 102
2019 Financial management 5 14 39 31 12 0 0 43 19 62
2019 Procurement 5 23 20 31 21 0 0 51 28 18
2019 Information management 13 17 22 37 4 4 4 43 33 28
2019 Information technology 11 20 35 20 12 1 1 33 32 519
2019 Data sciences 7 23 30 27 11 2 0 39 30 42
2019 Policy 3 11 26 33 25 1 1 59 15 92
2019 Project management 4 14 39 35 6 0 2 42 18 48
2019 Other services to the public 4 22 30 37 7 0 0 44 26 23
2019 None of the above 12 15 30 26 11 4 1 39 29 165
2018 Client contact centre 19 7 12 26 22 0 14 56 31 15
2018 Compliance, inspection and enforcement 6 16 42 16 20 0 0 36 21 38
2018 Communications or public affairs 5 10 23 38 24 0 0 62 15 42
2018 Access to information and privacy 0 46 26 6 12 0 10 20 51 12
2018 Security 10 14 32 28 14 1 1 43 25 184
2018 Science and technology 15 21 32 20 10 1 1 30 37 98
2018 Administration and operations 9 22 39 19 8 2 2 27 32 75
2018 Human resources 9 27 33 23 6 2 0 29 36 103
2018 Financial management 2 13 31 38 13 2 0 52 16 49
2018 Procurement 9 17 22 35 9 0 9 47 28 12
2018 Information management 5 19 37 28 11 0 0 39 24 35
2018 Information technology 10 22 35 21 9 1 1 31 33 490
2018 Internal audit 12 6 48 23 12 0 0 35 18 10
2018 Evaluation 0 18 45 18 0 0 18 22 22 11
2018 Data sciences 14 20 30 18 9 8 0 30 38 35
2018 Policy 9 14 40 21 15 0 0 36 24 60
2018 Project management 9 25 48 15 3 0 0 18 33 33
2018 Other services to the public 0 14 51 35 0 0 0 35 14 15
2018 None of the above 11 21 40 18 8 1 2 27 33 167
2017 Client contact centre 6 33 33 17 6 0 6 24 41 18
2017 Communications or public affairs 0 0 26 43 19 8 4 70 0 27
2017 Security 8 23 30 23 12 2 3 36 32 146
2017 Science and technology 20 30 28 11 11 0 0 22 50 72
2017 Administration and operations 10 25 19 23 15 2 7 41 38 62
2017 Human resources 7 24 46 17 4 1 0 21 32 72
2017 Financial management 6 8 46 23 14 2 0 38 15 48
2017 Information management 8 20 32 24 16 0 0 40 28 25
2017 Information technology 9 25 34 21 8 2 1 30 35 347
2017 Evaluation 0 0 74 17 0 0 9 19 0 12
2017 Data sciences 14 33 14 14 19 5 0 35 50 21
2017 Policy 8 17 35 27 12 0 0 40 25 63
2017 Project management 10 23 37 20 10 0 0 30 33 30
2017 None of the above 11 20 37 18 11 1 3 30 32 136
2014 Client contact centre 8 23 26 31 0 6 6 36 36 16
2014 Compliance, inspection and enforcement 4 15 25 28 24 0 4 55 20 25
2014 Communications or public affairs 5 19 41 28 6 0 0 35 24 34
2014 Access to information and privacy 30 26 17 9 17 0 0 26 56 11
2014 Security 13 18 42 18 7 1 2 26 32 162
2014 Science and technology 21 16 32 14 16 1 0 30 37 99
2014 Administration and operations 10 21 43 15 12 0 0 26 31 105
2014 Human resources 10 24 35 19 8 0 4 29 35 85
2014 Financial management 7 18 46 11 14 2 2 26 27 52
2014 Procurement 19 16 41 24 0 0 0 24 35 12
2014 Information management 14 13 34 26 13 0 0 39 27 46
2014 Information technology 13 24 35 18 9 1 0 27 37 394
2014 Other services to the public 19 0 22 32 19 6 0 56 21 15
2014 None of the above 9 19 33 23 12 2 1 36 29 179

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 26 30 26 9 0 0 35 35 22
2019 Compliance, inspection and enforcement 6 21 27 25 17 2 2 44 28 43
2019 Communications or public affairs 10 25 34 14 16 0 0 30 36 47
2019 Access to information and privacy 15 7 29 15 34 0 0 49 22 12
2019 Security 11 21 27 25 14 1 2 39 33 194
2019 Science and technology 11 14 37 23 14 1 0 37 25 114
2019 Administration and operations 12 10 47 19 12 0 0 31 22 88
2019 Human resources 12 19 30 29 10 1 0 39 31 102
2019 Financial management 6 21 34 26 13 0 0 39 27 62
2019 Procurement 5 20 25 34 15 0 0 49 25 18
2019 Information management 11 11 20 29 25 0 4 56 23 28
2019 Information technology 10 18 30 26 14 0 1 40 29 520
2019 Data sciences 7 22 33 31 7 0 0 37 30 42
2019 Policy 9 18 26 25 20 0 1 46 28 92
2019 Project management 7 16 23 45 9 0 0 54 23 47
2019 Other services to the public 0 4 44 37 15 0 0 52 4 23
2019 None of the above 9 20 39 20 12 1 1 32 29 166
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 21 22 4 0 0 4 73 4 22
2019 Compliance, inspection and enforcement 67 10 2 2 6 0 13 89 9 43
2019 Communications or public affairs 82 7 4 0 2 0 6 94 2 47
2019 Access to information and privacy 85 0 0 0 15 0 0 85 15 12
2019 Security 70 13 6 4 4 0 4 86 7 193
2019 Science and technology 56 14 10 11 5 0 4 73 16 113
2019 Administration and operations 73 14 4 4 1 0 3 90 6 88
2019 Human resources 72 12 3 6 5 0 2 86 11 103
2019 Financial management 73 19 3 4 0 0 0 92 4 62
2019 Procurement 66 25 3 0 5 0 0 92 5 18
2019 Information management 61 17 7 7 4 0 4 81 11 28
2019 Information technology 65 13 9 6 4 0 3 80 10 517
2019 Data sciences 73 7 2 11 4 0 2 82 16 42
2019 Policy 79 10 8 1 3 0 0 88 4 92
2019 Project management 56 16 4 13 10 0 0 73 23 48
2019 Other services to the public 63 26 0 7 0 0 4 92 8 23
2019 None of the above 68 12 8 4 3 0 5 84 8 166
2017 Client contact centre 33 22 17 22 6 0 0 56 28 18
2017 Communications or public affairs 89 8 0 4 0 0 0 96 4 27
2017 Security 65 16 3 6 2 1 7 88 8 146
2017 Science and technology 47 21 11 12 4 0 4 71 17 73
2017 Administration and operations 66 16 6 2 7 2 2 85 9 62
2017 Human resources 74 15 0 10 1 0 0 89 11 73
2017 Financial management 65 23 2 10 0 0 0 88 10 48
2017 Information management 64 12 12 4 4 0 4 79 8 25
2017 Information technology 56 15 7 11 6 1 3 74 18 347
2017 Evaluation 66 26 9 0 0 0 0 91 0 12
2017 Data sciences 71 24 0 0 5 0 0 95 5 21
2017 Policy 63 14 9 6 5 0 3 80 11 64
2017 Project management 60 7 3 23 7 0 0 67 30 30
2017 None of the above 72 9 3 5 3 0 7 88 9 137
2014 Client contact centre 43 23 8 6 14 0 6 70 21 16
2014 Compliance, inspection and enforcement 71 11 4 4 9 0 0 83 13 25
2014 Communications or public affairs 63 20 9 3 5 0 0 83 9 34
2014 Access to information and privacy 70 21 9 0 0 0 0 91 0 11
2014 Security 71 8 4 6 2 1 8 87 8 162
2014 Science and technology 61 15 9 5 6 0 5 80 11 99
2014 Administration and operations 77 10 3 6 3 0 1 87 9 105
2014 Human resources 70 18 1 7 2 0 2 90 9 85
2014 Financial management 63 22 8 5 2 0 0 85 7 53
2014 Procurement 76 0 16 0 8 0 0 76 8 12
2014 Information management 73 8 6 7 3 0 4 84 10 46
2014 Information technology 62 11 6 9 6 0 5 78 16 395
2014 Other services to the public 71 0 9 6 6 6 0 76 14 15
2014 None of the above 70 8 8 3 6 0 5 82 10 179

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 21 17 0 4 9 17 71 6 22
2019 Compliance, inspection and enforcement 18 31 23 12 6 6 4 54 20 43
2019 Communications or public affairs 38 27 10 16 5 4 0 67 23 47
2019 Access to information and privacy 49 22 22 0 0 0 7 76 0 12
2019 Security 42 32 8 11 2 3 2 78 13 194
2019 Science and technology 37 34 11 9 4 5 1 76 13 113
2019 Administration and operations 39 27 19 6 5 1 3 68 12 88
2019 Human resources 38 24 13 8 8 3 7 68 17 103
2019 Financial management 36 30 13 14 2 2 3 70 17 62
2019 Procurement 25 59 10 0 5 0 0 85 5 18
2019 Information management 21 39 16 10 0 11 4 70 11 28
2019 Information technology 43 28 11 8 2 5 2 77 11 517
2019 Data sciences 50 28 0 4 4 2 10 90 10 42
2019 Policy 44 25 13 9 3 2 5 74 13 92
2019 Project management 44 31 6 4 4 2 9 84 9 48
2019 Other services to the public 41 26 15 7 7 4 0 69 15 23
2019 None of the above 37 29 12 9 4 4 5 73 14 166
2018 Client contact centre 19 51 7 9 7 7 0 75 17 15
2018 Compliance, inspection and enforcement 34 20 13 13 6 6 9 63 22 38
2018 Communications or public affairs 40 31 5 8 5 9 3 80 14 42
2018 Access to information and privacy 28 26 10 16 10 0 10 60 29 12
2018 Security 38 28 11 7 6 5 5 73 14 183
2018 Science and technology 33 39 11 6 2 7 2 80 8 98
2018 Administration and operations 37 34 13 6 8 2 0 73 14 74
2018 Human resources 31 27 8 18 9 3 4 62 29 103
2018 Financial management 27 40 12 11 1 4 4 73 13 49
2018 Procurement 28 34 28 9 0 0 0 62 9 11
2018 Information management 30 34 15 10 0 8 3 72 11 37
2018 Information technology 32 33 16 6 4 5 5 72 11 490
2018 Internal audit 41 25 23 0 0 0 12 74 0 10
2018 Evaluation 36 27 18 9 0 9 0 70 10 11
2018 Data sciences 52 27 5 8 0 5 3 86 9 35
2018 Policy 32 32 17 13 4 2 0 65 17 60
2018 Project management 33 40 18 0 3 0 5 77 3 33
2018 Other services to the public 47 53 0 0 0 0 0 100 0 14
2018 None of the above 24 36 15 9 7 8 1 66 18 167
2017 Client contact centre 22 44 22 0 6 0 6 71 6 18
2017 Communications or public affairs 41 44 11 0 4 0 0 85 4 27
2017 Security 31 30 15 6 13 3 1 64 20 145
2017 Science and technology 29 37 18 4 6 4 3 70 10 73
2017 Administration and operations 32 27 15 7 8 10 2 66 17 62
2017 Human resources 33 22 18 18 4 3 3 57 23 73
2017 Financial management 38 33 15 6 4 0 4 73 11 48
2017 Information management 32 40 8 12 8 0 0 72 20 25
2017 Information technology 32 30 14 9 6 5 4 68 16 347
2017 Evaluation 17 40 0 0 26 9 9 69 31 12
2017 Data sciences 48 5 29 10 5 5 0 55 15 21
2017 Policy 19 42 8 15 11 5 2 64 27 63
2017 Project management 33 40 7 10 7 3 0 76 17 30
2017 None of the above 27 32 14 14 5 4 4 64 21 137
2014 Client contact centre 43 37 12 0 8 0 0 80 8 16
2014 Compliance, inspection and enforcement 37 30 17 8 8 0 0 68 15 25
2014 Communications or public affairs 33 35 5 6 14 4 3 73 22 34
2014 Access to information and privacy 9 48 26 17 0 0 0 56 17 11
2014 Security 45 25 11 7 8 2 1 73 16 162
2014 Science and technology 36 35 9 3 4 7 6 82 8 99
2014 Administration and operations 52 26 5 9 4 3 1 81 14 105
2014 Human resources 38 28 8 15 2 5 4 73 19 85
2014 Financial management 29 32 13 8 9 4 6 68 18 53
2014 Procurement 33 24 33 0 10 0 0 57 10 12
2014 Information management 31 23 8 21 10 6 2 59 33 46
2014 Information technology 37 35 13 4 2 6 3 80 6 394
2014 Other services to the public 52 26 13 0 0 0 9 86 0 15
2014 None of the above 32 30 13 10 8 3 4 66 19 179

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 22 27 0 0 0 0 73 0 21
2019 Compliance, inspection and enforcement 56 26 4 10 3 0 0 82 14 43
2019 Communications or public affairs 45 23 8 20 4 0 0 68 23 47
2019 Access to information and privacy 71 15 15 0 0 0 0 85 0 12
2019 Security 60 21 6 10 3 0 1 81 12 193
2019 Science and technology 52 32 5 8 3 0 0 84 10 114
2019 Administration and operations 59 22 8 4 5 1 0 82 10 87
2019 Human resources 59 20 10 4 5 0 2 81 9 102
2019 Financial management 61 28 2 8 2 0 0 89 9 62
2019 Procurement 57 16 27 0 0 0 0 73 0 17
2019 Information management 45 43 6 6 0 0 0 88 6 28
2019 Information technology 60 26 7 4 3 0 0 86 7 514
2019 Data sciences 81 13 2 2 2 0 0 93 4 42
2019 Policy 64 25 6 4 2 0 0 88 6 92
2019 Project management 68 15 7 9 1 0 0 83 10 47
2019 Other services to the public 56 26 11 0 7 0 0 82 7 23
2019 None of the above 58 26 6 7 2 0 1 84 10 166
2018 Client contact centre 22 51 4 9 14 0 0 72 23 15
2018 Compliance, inspection and enforcement 59 26 3 7 6 0 0 84 13 38
2018 Communications or public affairs 66 21 5 5 3 0 0 87 8 41
2018 Access to information and privacy 38 16 20 6 20 0 0 54 26 12
2018 Security 55 22 9 8 4 0 1 78 12 182
2018 Science and technology 53 32 3 10 1 0 0 85 11 97
2018 Administration and operations 60 22 6 7 5 0 0 82 12 74
2018 Human resources 48 31 6 8 8 0 0 79 16 104
2018 Financial management 53 22 12 7 6 0 0 75 12 48
2018 Procurement 52 35 9 5 0 0 0 87 5 12
2018 Information management 40 33 6 17 5 0 0 73 21 37
2018 Information technology 53 28 8 7 4 0 0 81 11 490
2018 Internal audit 52 36 0 12 0 0 0 88 12 10
2018 Evaluation 73 9 0 9 0 9 0 90 10 11
2018 Data sciences 68 14 5 7 6 0 0 82 13 35
2018 Policy 58 20 12 8 0 0 2 80 8 60
2018 Project management 55 35 0 7 3 0 0 90 10 33
2018 Other services to the public 78 7 7 7 0 0 0 86 7 15
2018 None of the above 48 31 7 10 4 0 0 80 13 167
2017 Client contact centre 50 28 17 6 0 0 0 78 6 18
2017 Communications or public affairs 58 23 8 8 4 0 0 81 11 27
2017 Security 49 32 6 4 9 0 0 81 13 145
2017 Science and technology 53 33 4 7 3 0 0 86 10 72
2017 Administration and operations 49 25 8 7 5 5 2 79 12 62
2017 Human resources 52 25 10 10 4 0 0 76 14 73
2017 Financial management 56 35 0 4 4 0 0 92 8 48
2017 Information management 44 44 0 8 4 0 0 88 12 25
2017 Information technology 53 29 6 7 4 1 0 82 11 347
2017 Evaluation 66 17 0 0 17 0 0 83 17 12
2017 Data sciences 52 24 10 5 5 5 0 80 10 21
2017 Policy 43 32 8 11 6 0 0 75 18 63
2017 Project management 50 33 0 13 3 0 0 83 17 30
2017 None of the above 48 29 10 9 3 1 0 78 12 137
2014 Client contact centre 45 41 0 0 14 0 0 86 14 16
2014 Compliance, inspection and enforcement 49 32 4 8 8 0 0 81 15 25
2014 Communications or public affairs 41 32 11 13 3 0 0 73 15 34
2014 Access to information and privacy 26 30 26 0 17 0 0 56 17 11
2014 Security 55 27 5 6 6 0 0 82 12 162
2014 Science and technology 64 23 6 3 4 0 0 87 7 99
2014 Administration and operations 67 16 7 7 3 0 0 83 10 105
2014 Human resources 56 20 14 6 4 1 0 77 10 85
2014 Financial management 39 33 13 7 8 0 0 72 14 53
2014 Procurement 33 24 0 24 10 8 0 62 38 12
2014 Information management 36 25 9 15 13 2 0 62 28 46
2014 Information technology 56 29 5 6 3 1 0 86 8 396
2014 Other services to the public 65 29 0 6 0 0 0 94 6 15
2014 None of the above 52 25 9 6 6 1 0 78 12 179

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 17 4 4 0 0 0 91 4 22
2019 Compliance, inspection and enforcement 52 36 2 8 2 0 0 88 10 43
2019 Communications or public affairs 63 25 5 7 0 0 0 88 7 47
2019 Access to information and privacy 63 37 0 0 0 0 0 100 0 12
2019 Security 66 25 4 4 1 0 0 92 5 194
2019 Science and technology 59 33 3 3 1 0 0 92 4 114
2019 Administration and operations 66 22 4 3 5 0 0 87 9 88
2019 Human resources 60 25 5 4 5 0 2 86 9 103
2019 Financial management 67 22 7 3 0 0 0 89 3 61
2019 Procurement 59 31 10 0 0 0 0 90 0 18
2019 Information management 52 41 6 0 0 0 0 94 0 28
2019 Information technology 61 28 6 3 1 0 0 89 4 511
2019 Data sciences 73 20 2 4 0 0 0 93 4 42
2019 Policy 66 26 3 4 2 0 0 91 6 92
2019 Project management 66 26 4 4 0 0 0 92 4 48
2019 Other services to the public 74 26 0 0 0 0 0 100 0 23
2019 None of the above 59 31 5 4 1 0 1 90 4 165
2018 Client contact centre 33 62 0 4 0 0 0 96 4 15
2018 Compliance, inspection and enforcement 51 36 3 10 0 0 0 87 10 38
2018 Communications or public affairs 69 26 5 0 0 0 0 95 0 42
2018 Access to information and privacy 22 62 6 10 0 0 0 84 10 12
2018 Security 61 26 7 4 2 0 0 87 6 183
2018 Science and technology 61 26 8 4 1 0 0 86 5 97
2018 Administration and operations 67 25 6 2 2 0 0 91 3 74
2018 Human resources 53 27 10 9 2 0 0 80 11 104
2018 Financial management 63 25 7 4 1 0 0 88 6 48
2018 Procurement 57 43 0 0 0 0 0 100 0 12
2018 Information management 67 20 6 5 3 0 0 86 8 37
2018 Information technology 54 35 7 4 1 0 0 88 5 486
2018 Internal audit 77 23 0 0 0 0 0 100 0 10
2018 Evaluation 64 27 9 0 0 0 0 91 0 11
2018 Data sciences 67 22 9 2 0 0 0 89 2 35
2018 Policy 58 28 6 7 2 0 0 86 9 60
2018 Project management 67 27 3 3 0 0 0 93 3 33
2018 Other services to the public 86 14 0 0 0 0 0 100 0 15
2018 None of the above 50 38 4 5 2 0 1 89 7 166
2017 Client contact centre 50 28 22 0 0 0 0 78 0 18
2017 Communications or public affairs 67 33 0 0 0 0 0 100 0 27
2017 Security 50 31 6 8 5 0 0 81 13 146
2017 Science and technology 41 46 6 6 1 0 0 88 7 73
2017 Administration and operations 54 31 7 2 5 2 0 87 7 62
2017 Human resources 48 28 18 6 0 0 0 76 6 73
2017 Financial management 62 31 2 2 2 0 0 94 4 48
2017 Information management 40 36 8 12 4 0 0 76 16 25
2017 Information technology 52 34 6 5 2 0 0 86 7 347
2017 Evaluation 83 17 0 0 0 0 0 100 0 12
2017 Data sciences 52 38 5 5 0 0 0 90 5 21
2017 Policy 37 48 3 11 2 0 0 85 12 64
2017 Project management 57 33 0 7 3 0 0 90 10 30
2017 None of the above 51 35 6 4 3 0 1 86 7 138
2014 Client contact centre 60 26 0 8 6 0 0 86 14 16
2014 Compliance, inspection and enforcement 33 42 17 8 0 0 0 75 8 25
2014 Communications or public affairs 40 43 8 9 0 0 0 83 9 34
2014 Access to information and privacy 17 56 17 9 0 0 0 74 9 11
2014 Security 45 36 7 8 4 0 0 81 11 162
2014 Science and technology 58 33 7 0 2 0 0 91 2 99
2014 Administration and operations 59 36 1 4 1 0 0 94 5 105
2014 Human resources 44 37 9 8 2 0 0 81 11 85
2014 Financial management 55 23 10 2 9 0 0 78 12 53
2014 Procurement 49 33 19 0 0 0 0 81 0 12
2014 Information management 41 34 10 8 7 0 0 75 15 46
2014 Information technology 48 43 6 2 1 0 0 91 3 395
2014 Other services to the public 78 16 6 0 0 0 0 94 0 15
2014 None of the above 46 36 7 7 3 0 0 82 10 179

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 21 22 0 0 4 0 77 0 22
2019 Compliance, inspection and enforcement 68 20 10 1 0 0 0 88 1 43
2019 Communications or public affairs 54 34 7 4 2 0 0 88 5 47
2019 Access to information and privacy 71 22 7 0 0 0 0 93 0 12
2019 Security 53 33 7 7 1 0 0 86 7 194
2019 Science and technology 51 41 4 3 1 0 0 92 4 114
2019 Administration and operations 56 26 7 4 2 4 0 86 6 88
2019 Human resources 54 34 2 5 4 0 2 89 9 102
2019 Financial management 68 21 6 5 0 0 0 89 5 62
2019 Procurement 68 27 0 5 0 0 0 95 5 17
2019 Information management 54 32 10 5 0 0 0 85 5 28
2019 Information technology 60 29 7 2 1 1 0 90 3 515
2019 Data sciences 59 35 2 2 0 1 0 95 2 42
2019 Policy 72 19 6 3 1 0 0 90 4 92
2019 Project management 69 26 4 1 0 0 0 94 1 47
2019 Other services to the public 70 18 7 4 0 0 0 89 4 23
2019 None of the above 57 32 3 4 2 1 1 90 7 165
2018 Client contact centre 41 48 4 7 0 0 0 88 7 15
2018 Compliance, inspection and enforcement 62 30 6 2 0 0 0 93 2 38
2018 Communications or public affairs 60 27 10 0 3 0 0 87 3 42
2018 Access to information and privacy 42 42 16 0 0 0 0 84 0 12
2018 Security 53 35 7 2 2 0 0 88 5 183
2018 Science and technology 54 35 8 3 0 0 0 89 3 98
2018 Administration and operations 59 23 12 5 2 0 0 82 6 74
2018 Human resources 43 42 6 6 3 0 0 86 9 103
2018 Financial management 54 37 8 1 0 0 0 91 1 49
2018 Procurement 47 43 9 0 0 0 0 91 0 11
2018 Information management 64 20 14 3 0 0 0 83 3 37
2018 Information technology 51 36 8 3 1 0 0 87 4 490
2018 Internal audit 65 23 12 0 0 0 0 88 0 10
2018 Evaluation 64 27 9 0 0 0 0 91 0 11
2018 Data sciences 73 19 8 0 0 0 0 92 0 35
2018 Policy 55 32 11 2 0 0 0 87 2 60
2018 Project management 60 33 7 0 0 0 0 93 0 33
2018 Other services to the public 81 19 0 0 0 0 0 100 0 15
2018 None of the above 51 36 7 3 2 1 1 88 5 167
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 35 4 4 0 0 9 91 5 22
2019 Compliance, inspection and enforcement 63 29 2 2 2 2 0 94 4 43
2019 Communications or public affairs 57 19 15 7 0 0 2 78 7 47
2019 Access to information and privacy 26 44 29 0 0 0 0 71 0 12
2019 Security 58 18 17 4 0 1 3 79 4 194
2019 Science and technology 59 30 8 3 0 1 0 89 3 114
2019 Administration and operations 56 23 15 1 4 0 0 80 5 88
2019 Human resources 54 23 13 2 1 4 3 83 3 103
2019 Financial management 60 28 8 2 0 0 3 90 2 62
2019 Procurement 54 25 15 5 0 0 0 79 5 18
2019 Information management 46 23 16 7 0 0 7 75 8 28
2019 Information technology 66 20 9 2 2 0 1 87 4 517
2019 Data sciences 69 13 7 2 0 2 7 90 2 42
2019 Policy 78 17 3 0 3 0 0 94 3 93
2019 Project management 83 9 6 1 0 0 0 92 1 48
2019 Other services to the public 67 26 7 0 0 0 0 93 0 23
2019 None of the above 66 20 5 2 2 1 4 91 4 166

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 39 9 21 0 0 0 70 21 22
2019 Compliance, inspection and enforcement 49 36 6 4 2 2 0 87 6 43
2019 Communications or public affairs 43 24 7 24 2 0 0 67 26 47
2019 Access to information and privacy 56 15 22 0 7 0 0 71 7 12
2019 Security 42 32 8 12 5 1 1 76 16 194
2019 Science and technology 47 35 11 3 4 1 0 82 7 114
2019 Administration and operations 54 25 8 6 6 0 0 79 13 88
2019 Human resources 35 28 18 7 11 0 1 64 18 102
2019 Financial management 51 26 13 4 2 0 3 80 6 62
2019 Procurement 51 25 15 3 5 0 0 76 8 18
2019 Information management 48 23 17 2 4 2 4 75 6 28
2019 Information technology 48 28 11 9 4 1 0 76 13 520
2019 Data sciences 51 22 17 4 4 0 2 74 8 42
2019 Policy 56 26 6 5 6 1 0 83 11 93
2019 Project management 59 26 11 2 1 0 0 86 4 48
2019 Other services to the public 59 33 4 4 0 0 0 93 4 23
2019 None of the above 47 34 9 5 5 0 1 81 10 166
2018 Client contact centre 55 29 12 0 4 0 0 84 4 15
2018 Compliance, inspection and enforcement 43 44 3 5 6 0 0 87 10 38
2018 Communications or public affairs 38 40 12 3 3 3 3 82 5 41
2018 Access to information and privacy 38 36 10 16 0 0 0 74 16 12
2018 Security 44 29 10 10 6 1 0 74 16 183
2018 Science and technology 44 35 12 7 2 0 0 79 9 97
2018 Administration and operations 51 27 3 12 7 2 0 78 19 75
2018 Human resources 34 33 10 15 6 0 1 68 22 103
2018 Financial management 36 49 4 11 0 0 0 85 11 48
2018 Procurement 43 52 0 0 5 0 0 95 5 12
2018 Information management 46 28 12 12 2 0 0 74 14 37
2018 Information technology 41 34 13 6 4 1 1 77 10 491
2018 Internal audit 36 18 35 12 0 0 0 54 12 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 31 44 13 9 3 0 0 75 12 35
2018 Policy 44 40 8 6 2 0 0 84 8 60
2018 Project management 36 41 10 10 3 0 0 77 13 33
2018 Other services to the public 86 7 7 0 0 0 0 93 0 15
2018 None of the above 41 30 13 8 7 0 1 72 15 167
2017 Client contact centre 22 50 6 11 11 0 0 72 22 18
2017 Communications or public affairs 59 22 11 8 0 0 0 81 8 27
2017 Security 44 29 12 10 5 0 1 73 14 146
2017 Science and technology 34 38 17 6 6 0 0 72 11 73
2017 Administration and operations 49 37 3 3 3 2 2 90 7 62
2017 Human resources 40 39 8 8 3 0 1 80 11 73
2017 Financial management 45 48 4 2 0 0 0 94 2 48
2017 Information management 44 36 4 12 4 0 0 80 16 25
2017 Information technology 37 36 12 9 4 1 1 74 13 346
2017 Evaluation 23 60 0 9 9 0 0 83 17 12
2017 Data sciences 43 33 10 5 10 0 0 76 14 21
2017 Policy 40 36 8 12 3 0 0 77 15 64
2017 Project management 37 27 10 20 7 0 0 63 27 30
2017 None of the above 37 33 15 12 2 0 1 70 14 138
2014 Client contact centre 43 26 26 6 0 0 0 69 6 16
2014 Compliance, inspection and enforcement 49 44 0 8 0 0 0 92 8 25
2014 Communications or public affairs 44 23 10 14 5 0 4 70 20 34
2014 Access to information and privacy 35 65 0 0 0 0 0 100 0 11
2014 Security 45 30 13 6 6 0 0 76 11 162
2014 Science and technology 36 41 11 7 4 0 1 78 11 99
2014 Administration and operations 53 35 3 8 1 1 0 89 9 105
2014 Human resources 44 35 11 4 5 1 0 80 8 85
2014 Financial management 40 35 9 8 7 0 0 76 15 53
2014 Procurement 33 24 43 0 0 0 0 57 0 12
2014 Information management 36 35 14 6 4 2 2 75 11 46
2014 Information technology 40 40 10 7 4 0 0 80 10 395
2014 Other services to the public 32 55 13 0 0 0 0 87 0 15
2014 None of the above 39 32 15 9 4 1 0 72 13 179

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 35 9 4 0 0 0 87 4 22
2019 Compliance, inspection and enforcement 42 47 4 2 2 2 0 91 4 43
2019 Communications or public affairs 50 27 9 12 2 0 0 77 14 47
2019 Access to information and privacy 71 15 7 0 7 0 0 85 7 12
2019 Security 57 25 8 7 3 1 0 83 10 193
2019 Science and technology 52 31 6 7 3 1 0 84 10 113
2019 Administration and operations 59 17 9 10 4 1 0 77 14 88
2019 Human resources 46 28 9 8 5 3 2 78 13 103
2019 Financial management 58 24 11 5 0 2 0 84 5 62
2019 Procurement 46 41 5 5 0 3 0 89 5 18
2019 Information management 49 24 10 7 6 0 4 76 14 28
2019 Information technology 58 25 8 5 2 1 0 84 7 518
2019 Data sciences 58 18 6 4 4 2 7 84 10 42
2019 Policy 68 20 3 7 3 0 0 87 10 93
2019 Project management 62 21 6 2 1 4 2 89 4 48
2019 Other services to the public 74 15 7 4 0 0 0 89 4 23
2019 None of the above 59 18 9 8 3 2 1 79 12 166
2018 Client contact centre 58 7 30 0 4 0 0 65 4 15
2018 Compliance, inspection and enforcement 42 40 2 7 9 0 0 83 16 38
2018 Communications or public affairs 52 32 5 5 0 3 3 89 5 41
2018 Access to information and privacy 28 46 0 16 10 0 0 74 26 12
2018 Security 56 22 11 4 6 2 0 79 10 183
2018 Science and technology 58 27 8 5 0 2 0 87 5 97
2018 Administration and operations 64 18 5 2 8 3 0 84 10 75
2018 Human resources 45 32 7 8 6 3 0 79 14 103
2018 Financial management 55 29 6 2 3 2 2 88 6 49
2018 Procurement 61 17 17 5 0 0 0 78 5 12
2018 Information management 60 12 18 8 2 0 0 72 10 37
2018 Information technology 53 29 7 6 4 1 0 83 10 491
2018 Internal audit 47 30 12 12 0 0 0 77 12 10
2018 Evaluation 55 36 9 0 0 0 0 91 0 11
2018 Data sciences 48 29 11 6 3 3 0 79 10 35
2018 Policy 53 30 13 1 0 3 0 85 1 60
2018 Project management 53 26 9 10 3 0 0 78 13 33
2018 Other services to the public 78 14 0 7 0 0 0 93 7 15
2018 None of the above 47 30 11 6 4 1 1 79 10 167
2017 Client contact centre 39 33 17 6 6 0 0 72 11 18
2017 Communications or public affairs 55 38 0 4 4 0 0 92 8 27
2017 Security 52 24 12 6 5 1 0 78 11 146
2017 Science and technology 50 27 14 8 1 0 0 77 10 73
2017 Administration and operations 55 28 2 3 5 5 2 89 9 62
2017 Human resources 56 24 11 4 1 1 1 83 6 73
2017 Financial management 62 31 2 4 0 0 0 94 4 48
2017 Information management 60 8 16 16 0 0 0 68 16 25
2017 Information technology 48 33 10 3 4 1 1 83 7 347
2017 Evaluation 57 17 0 17 9 0 0 74 26 12
2017 Data sciences 67 19 10 0 5 0 0 86 5 21
2017 Policy 49 29 8 6 4 2 2 80 11 63
2017 Project management 57 23 3 10 7 0 0 80 17 30
2017 None of the above 44 31 16 4 4 1 1 76 8 138
2014 Client contact centre 57 29 14 0 0 0 0 86 0 16
2014 Compliance, inspection and enforcement 60 32 8 0 0 0 0 92 0 25
2014 Communications or public affairs 45 33 8 6 8 0 0 78 14 34
2014 Access to information and privacy 61 30 9 0 0 0 0 91 0 11
2014 Security 51 28 9 6 3 3 0 81 10 162
2014 Science and technology 48 35 7 6 3 0 1 84 9 99
2014 Administration and operations 59 27 8 5 1 1 0 87 6 105
2014 Human resources 57 25 11 3 3 1 0 83 6 84
2014 Financial management 48 26 8 6 5 5 2 80 12 53
2014 Procurement 33 8 33 19 0 8 0 44 20 12
2014 Information management 46 28 11 7 8 0 0 74 15 46
2014 Information technology 52 31 10 5 2 1 0 84 7 395
2014 Other services to the public 52 42 6 0 0 0 0 94 0 15
2014 None of the above 49 26 12 5 6 3 0 77 11 179

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 30 13 13 0 0 0 74 13 22
2019 Compliance, inspection and enforcement 57 25 8 8 2 0 0 82 10 43
2019 Communications or public affairs 51 24 19 5 2 0 0 75 7 46
2019 Access to information and privacy 63 22 7 0 7 0 0 85 7 12
2019 Security 51 29 3 14 2 1 0 81 17 193
2019 Science and technology 46 32 14 3 4 1 0 79 7 114
2019 Administration and operations 50 23 15 6 6 0 0 73 13 88
2019 Human resources 40 34 11 8 7 0 1 75 15 102
2019 Financial management 55 28 8 8 2 0 0 82 10 62
2019 Procurement 51 15 24 5 5 0 0 66 10 18
2019 Information management 41 31 6 14 4 0 4 75 18 27
2019 Information technology 52 31 7 7 2 0 0 83 9 517
2019 Data sciences 63 25 2 2 4 2 0 91 7 42
2019 Policy 64 27 2 5 3 0 0 90 8 92
2019 Project management 56 27 6 10 0 0 0 84 10 48
2019 Other services to the public 70 15 7 7 0 0 0 85 7 23
2019 None of the above 61 20 8 7 2 0 1 82 10 165
2018 Client contact centre 70 14 12 0 4 0 0 84 4 15
2018 Compliance, inspection and enforcement 39 43 7 2 9 0 0 82 10 38
2018 Communications or public affairs 60 28 7 3 0 0 3 90 3 41
2018 Access to information and privacy 28 36 10 16 10 0 0 64 26 12
2018 Security 53 21 9 10 7 1 0 74 17 183
2018 Science and technology 55 31 5 9 0 0 0 86 9 97
2018 Administration and operations 58 25 5 7 5 2 0 84 12 75
2018 Human resources 41 43 5 4 6 1 0 85 10 104
2018 Financial management 48 36 7 9 0 0 0 84 9 48
2018 Procurement 52 17 31 0 0 0 0 69 0 12
2018 Information management 47 23 15 14 2 0 0 69 16 37
2018 Information technology 49 35 7 5 3 1 0 85 8 490
2018 Internal audit 36 18 23 23 0 0 0 54 23 10
2018 Evaluation 45 45 0 0 0 9 0 100 0 11
2018 Data sciences 58 25 5 8 3 0 0 84 11 35
2018 Policy 49 42 5 2 2 0 0 91 4 60
2018 Project management 55 27 7 9 3 0 0 82 12 33
2018 Other services to the public 71 14 14 0 0 0 0 86 0 15
2018 None of the above 46 27 15 7 3 0 1 75 10 167
2017 Client contact centre 44 28 11 6 11 0 0 72 17 18
2017 Communications or public affairs 70 26 4 0 0 0 0 96 0 27
2017 Security 52 27 8 6 5 0 1 81 11 146
2017 Science and technology 39 39 12 6 4 0 0 78 10 73
2017 Administration and operations 57 25 8 5 3 0 2 83 9 61
2017 Human resources 48 30 10 9 1 0 1 79 11 73
2017 Financial management 56 34 2 8 0 0 0 90 8 48
2017 Information management 44 36 8 12 0 0 0 80 12 25
2017 Information technology 46 34 9 6 4 0 0 80 11 346
2017 Evaluation 49 26 0 9 17 0 0 74 26 12
2017 Data sciences 76 5 5 5 10 0 0 81 14 21
2017 Policy 40 42 9 2 6 0 0 83 8 64
2017 Project management 40 33 3 17 7 0 0 73 23 30
2017 None of the above 40 36 12 9 4 0 0 76 12 137
2014 Client contact centre 31 57 6 6 0 0 0 88 6 16
2014 Compliance, inspection and enforcement 56 32 8 4 0 0 0 89 4 25
2014 Communications or public affairs 40 34 9 9 8 0 0 74 17 34
2014 Access to information and privacy 52 30 9 9 0 0 0 83 9 11
2014 Security 50 30 6 8 5 1 0 80 13 162
2014 Science and technology 51 30 8 6 4 0 0 82 11 99
2014 Administration and operations 58 27 4 9 2 0 0 85 11 105
2014 Human resources 50 29 11 6 4 0 0 79 10 85
2014 Financial management 37 33 9 10 9 2 0 71 19 53
2014 Procurement 24 41 16 19 0 0 0 65 19 12
2014 Information management 46 29 7 11 8 0 0 75 19 46
2014 Information technology 48 35 9 5 2 0 0 84 7 395
2014 Other services to the public 45 42 6 6 0 0 0 87 6 15
2014 None of the above 41 31 11 12 5 1 0 72 17 179

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 26 4 0 4 0 0 91 4 22
2019 Compliance, inspection and enforcement 74 2 2 3 6 0 13 87 11 43
2019 Communications or public affairs 92 3 2 0 0 0 4 98 0 47
2019 Access to information and privacy 70 22 0 0 7 0 0 93 7 12
2019 Security 80 8 3 2 3 1 3 91 5 194
2019 Science and technology 74 5 6 7 4 0 4 82 11 114
2019 Administration and operations 80 8 4 2 1 0 5 92 4 85
2019 Human resources 86 5 2 2 5 0 1 91 7 103
2019 Financial management 87 13 0 0 0 0 0 100 0 61
2019 Procurement 95 5 0 0 0 0 0 100 0 18
2019 Information management 63 18 0 4 7 0 7 88 12 28
2019 Information technology 79 7 6 3 3 0 2 88 6 518
2019 Data sciences 80 5 0 8 2 0 5 89 11 41
2019 Policy 83 10 3 2 1 0 2 95 3 93
2019 Project management 84 4 2 2 6 0 1 90 8 48
2019 Other services to the public 74 19 0 0 0 0 7 100 0 23
2019 None of the above 78 5 5 2 3 1 7 90 5 165
2017 Client contact centre 44 33 11 6 6 0 0 78 11 18
2017 Communications or public affairs 89 4 4 0 0 0 4 96 0 27
2017 Security 71 9 7 3 3 1 6 87 6 146
2017 Science and technology 67 12 6 3 4 0 8 86 8 73
2017 Administration and operations 77 12 3 3 3 2 0 90 7 62
2017 Human resources 89 6 0 4 0 0 1 96 4 73
2017 Financial management 84 12 2 2 0 0 0 96 2 48
2017 Information management 88 4 4 0 4 0 0 92 4 25
2017 Information technology 73 12 4 4 4 0 3 87 9 347
2017 Evaluation 66 34 0 0 0 0 0 100 0 12
2017 Data sciences 90 0 5 0 5 0 0 90 5 21
2017 Policy 75 9 8 3 2 0 3 87 5 64
2017 Project management 77 0 3 13 7 0 0 77 20 30
2017 None of the above 76 6 2 2 3 1 10 92 6 138
2014 Client contact centre 72 8 0 8 6 0 6 85 15 16
2014 Compliance, inspection and enforcement 85 0 8 4 4 0 0 85 8 25
2014 Communications or public affairs 70 18 0 5 6 0 0 89 11 34
2014 Access to information and privacy 70 21 9 0 0 0 0 91 0 11
2014 Security 77 5 4 6 2 0 6 88 8 162
2014 Science and technology 69 18 2 3 4 0 4 90 8 99
2014 Administration and operations 84 7 3 3 2 0 1 92 5 105
2014 Human resources 84 11 3 1 0 0 1 96 1 85
2014 Financial management 69 21 3 5 0 0 2 92 5 53
2014 Procurement 57 8 19 8 8 0 0 65 16 12
2014 Information management 77 14 5 3 0 0 2 92 3 46
2014 Information technology 72 11 4 3 4 1 4 88 8 395
2014 Other services to the public 78 9 0 0 6 6 0 93 7 15
2014 None of the above 70 10 6 4 3 0 6 86 8 179

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 43 4 4 0 0 4 91 4 22
2019 Compliance, inspection and enforcement 74 18 2 0 0 2 3 98 0 43
2019 Communications or public affairs 70 19 4 0 2 4 2 94 2 46
2019 Access to information and privacy 66 22 7 0 0 0 4 92 0 12
2019 Security 68 12 9 3 1 3 3 85 5 193
2019 Science and technology 66 22 9 0 0 1 2 91 0 114
2019 Administration and operations 74 12 3 2 1 3 4 93 4 88
2019 Human resources 70 15 8 2 1 1 4 89 3 103
2019 Financial management 68 19 4 3 0 0 6 92 4 62
2019 Procurement 85 10 0 0 5 0 0 95 5 18
2019 Information management 56 16 15 4 6 0 4 75 10 28
2019 Information technology 74 16 4 2 1 1 2 93 3 518
2019 Data sciences 78 11 0 7 0 1 2 93 7 42
2019 Policy 83 9 1 2 1 0 5 96 3 93
2019 Project management 78 10 4 1 0 6 0 94 1 48
2019 Other services to the public 82 11 0 0 4 0 4 96 4 23
2019 None of the above 76 11 4 2 1 1 5 92 3 166
2017 Client contact centre 72 28 0 0 0 0 0 100 0 18
2017 Communications or public affairs 77 19 0 0 0 0 4 100 0 27
2017 Security 69 16 5 2 3 2 3 89 6 145
2017 Science and technology 73 19 4 0 1 1 1 95 1 73
2017 Administration and operations 66 16 3 0 3 5 6 93 4 62
2017 Human resources 80 12 1 3 0 0 4 96 3 73
2017 Financial management 61 29 0 2 4 0 4 93 7 48
2017 Information management 52 32 4 4 4 4 0 88 8 25
2017 Information technology 67 23 3 2 1 1 2 94 4 347
2017 Evaluation 66 26 9 0 0 0 0 91 0 12
2017 Data sciences 81 14 5 0 0 0 0 95 0 21
2017 Policy 64 23 5 4 0 0 3 90 5 63
2017 Project management 60 33 0 0 3 0 3 97 3 30
2017 None of the above 71 16 1 3 3 1 5 93 6 138
2014 Client contact centre 71 12 0 12 0 0 6 88 12 16
2014 Compliance, inspection and enforcement 85 8 0 0 0 0 8 100 0 25
2014 Communications or public affairs 61 18 7 9 0 0 5 83 9 34
2014 Access to information and privacy 48 35 9 0 0 9 0 90 0 11
2014 Security 66 24 2 4 0 1 3 94 4 162
2014 Science and technology 75 14 4 1 3 2 2 92 4 99
2014 Administration and operations 63 21 4 2 1 2 7 92 3 105
2014 Human resources 73 23 2 1 0 0 1 97 1 85
2014 Financial management 61 24 13 0 0 0 2 87 0 53
2014 Procurement 41 24 0 35 0 0 0 65 35 12
2014 Information management 59 20 4 7 0 7 4 88 8 46
2014 Information technology 71 17 5 2 1 1 3 91 4 396
2014 Other services to the public 78 16 0 0 0 6 0 100 0 15
2014 None of the above 64 20 6 1 3 2 5 89 4 179

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 13 23 4 0 0 0 73 4 21
2019 Compliance, inspection and enforcement 81 7 6 1 0 4 0 92 1 42
2019 Communications or public affairs 73 11 9 1 4 2 0 86 5 47
2019 Access to information and privacy 71 7 15 7 0 0 0 78 7 12
2019 Security 66 20 5 2 5 1 0 87 7 194
2019 Science and technology 69 19 8 3 1 1 0 89 4 114
2019 Administration and operations 80 9 7 3 2 0 0 88 5 88
2019 Human resources 64 19 7 3 4 3 1 86 7 103
2019 Financial management 71 19 6 2 2 0 0 91 3 62
2019 Procurement 74 0 26 0 0 0 0 74 0 18
2019 Information management 56 19 0 11 10 0 4 78 22 28
2019 Information technology 71 17 7 2 1 1 0 89 4 520
2019 Data sciences 67 26 2 0 0 4 0 98 0 42
2019 Policy 81 13 1 5 0 0 0 94 5 93
2019 Project management 78 16 4 0 1 0 0 94 1 48
2019 Other services to the public 78 11 11 0 0 0 0 89 0 23
2019 None of the above 69 15 8 1 4 0 2 86 6 165
2018 Client contact centre 62 22 12 0 4 0 0 84 4 15
2018 Compliance, inspection and enforcement 61 29 6 5 0 0 0 90 5 38
2018 Communications or public affairs 62 22 8 3 3 0 3 87 5 41
2018 Access to information and privacy 54 20 10 6 10 0 0 74 16 12
2018 Security 59 26 7 4 2 2 0 86 7 180
2018 Science and technology 64 24 9 1 1 0 0 89 2 97
2018 Administration and operations 66 23 5 3 3 0 0 88 6 74
2018 Human resources 58 29 5 1 5 2 0 89 6 103
2018 Financial management 69 20 1 4 3 2 0 91 8 49
2018 Procurement 43 39 17 0 0 0 0 83 0 12
2018 Information management 63 23 3 8 4 0 0 86 11 36
2018 Information technology 65 22 7 3 2 1 0 88 5 484
2018 Internal audit 59 30 12 0 0 0 0 88 0 10
2018 Evaluation 73 27 0 0 0 0 0 100 0 11
2018 Data sciences 62 22 8 5 3 0 0 84 8 35
2018 Policy 58 32 9 0 0 0 0 91 0 60
2018 Project management 69 25 0 7 0 0 0 93 7 33
2018 Other services to the public 71 29 0 0 0 0 0 100 0 15
2018 None of the above 59 20 9 5 3 2 1 82 9 167
2017 Client contact centre 50 28 11 6 6 0 0 78 11 18
2017 Communications or public affairs 77 23 0 0 0 0 0 100 0 27
2017 Security 61 23 6 2 6 1 0 86 8 145
2017 Science and technology 56 33 8 0 3 0 0 89 3 73
2017 Administration and operations 64 20 8 3 3 2 0 85 7 62
2017 Human resources 68 21 6 3 0 1 1 91 3 73
2017 Financial management 75 16 4 4 0 0 0 92 4 48
2017 Information management 72 12 4 8 4 0 0 84 12 25
2017 Information technology 56 25 11 4 2 2 0 83 6 347
2017 Evaluation 57 26 0 9 9 0 0 83 17 12
2017 Data sciences 67 14 10 10 0 0 0 81 10 21
2017 Policy 65 22 6 2 4 0 0 88 6 64
2017 Project management 67 20 3 7 3 0 0 87 10 30
2017 None of the above 59 24 9 3 2 1 1 85 5 138

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 43 4 17 0 0 0 79 17 22
2019 Compliance, inspection and enforcement 48 40 4 4 4 0 0 88 8 42
2019 Communications or public affairs 57 23 4 14 2 0 0 81 16 47
2019 Access to information and privacy 56 22 15 0 7 0 0 78 7 12
2019 Security 57 22 9 9 3 0 0 79 12 193
2019 Science and technology 51 30 13 2 4 0 0 81 6 114
2019 Administration and operations 68 17 4 5 6 0 0 85 11 88
2019 Human resources 50 24 10 12 3 0 1 75 15 103
2019 Financial management 61 23 6 7 3 0 0 84 10 61
2019 Procurement 77 13 10 0 0 0 0 90 0 18
2019 Information management 52 17 13 10 7 0 0 69 17 28
2019 Information technology 58 25 9 6 2 0 0 83 8 520
2019 Data sciences 52 35 4 4 2 2 0 89 6 42
2019 Policy 64 25 3 3 5 0 0 89 8 93
2019 Project management 61 26 9 2 1 0 0 88 4 48
2019 Other services to the public 74 18 0 7 0 0 0 93 7 23
2019 None of the above 59 21 7 7 4 0 2 82 12 166
2018 Client contact centre 62 14 19 0 4 0 0 77 4 15
2018 Compliance, inspection and enforcement 51 29 3 9 9 0 0 80 17 38
2018 Communications or public affairs 50 28 5 15 3 0 0 78 17 41
2018 Access to information and privacy 48 26 0 16 10 0 0 74 26 12
2018 Security 56 23 7 7 7 1 0 79 14 182
2018 Science and technology 57 28 10 2 2 0 0 85 4 97
2018 Administration and operations 59 20 11 2 8 1 0 79 9 75
2018 Human resources 51 32 5 4 7 1 0 84 11 104
2018 Financial management 57 29 6 6 2 0 0 86 8 47
2018 Procurement 52 26 22 0 0 0 0 78 0 12
2018 Information management 55 23 6 14 2 0 0 78 16 36
2018 Information technology 53 28 8 5 4 0 1 82 9 491
2018 Internal audit 36 23 18 23 0 0 0 59 23 10
2018 Evaluation 70 30 0 0 0 0 0 100 0 10
2018 Data sciences 49 28 10 9 3 0 0 78 12 35
2018 Policy 55 32 12 0 2 0 0 86 2 60
2018 Project management 60 20 10 7 3 0 0 80 10 33
2018 Other services to the public 71 22 7 0 0 0 0 93 0 15
2018 None of the above 51 22 14 7 5 0 1 74 12 167
2017 Client contact centre 61 11 11 11 6 0 0 72 17 18
2017 Communications or public affairs 66 30 0 4 0 0 0 96 4 27
2017 Security 58 22 10 6 5 0 0 80 10 145
2017 Science and technology 46 42 6 4 3 0 0 88 7 73
2017 Administration and operations 64 24 5 2 5 0 0 88 7 62
2017 Human resources 64 22 7 6 0 0 1 87 6 73
2017 Financial management 69 25 0 6 0 0 0 94 6 48
2017 Information management 56 28 4 12 0 0 0 84 12 25
2017 Information technology 52 28 9 7 4 0 0 80 11 344
2017 Evaluation 49 26 0 9 17 0 0 74 26 12
2017 Data sciences 62 14 10 10 5 0 0 76 14 21
2017 Policy 60 28 5 5 3 0 0 88 8 64
2017 Project management 47 30 13 3 7 0 0 77 10 30
2017 None of the above 51 29 10 6 3 1 1 81 9 138
2014 Client contact centre 57 23 20 0 0 0 0 80 0 16
2014 Compliance, inspection and enforcement 52 40 0 4 4 0 0 92 8 25
2014 Communications or public affairs 64 16 7 5 8 0 0 80 13 34
2014 Access to information and privacy 83 0 9 9 0 0 0 83 9 11
2014 Security 59 24 8 7 3 0 0 83 9 162
2014 Science and technology 60 23 7 7 3 0 0 83 10 98
2014 Administration and operations 65 24 4 6 0 1 0 90 6 104
2014 Human resources 59 28 6 6 1 0 0 87 7 85
2014 Financial management 56 22 13 7 2 0 0 78 9 53
2014 Procurement 24 49 0 27 0 0 0 73 27 12
2014 Information management 42 33 10 6 6 2 0 77 12 46
2014 Information technology 54 31 8 6 2 0 0 85 8 395
2014 Other services to the public 58 42 0 0 0 0 0 100 0 15
2014 None of the above 43 36 9 7 4 1 0 79 12 179

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Compliance, inspection and enforcement 27 64 0 9 0 0 0 91 9 12
2019 Communications or public affairs 49 51 0 0 0 0 0 100 0 11
2019 Security 27 49 12 7 2 2 1 78 10 58
2019 Science and technology 20 44 17 15 3 0 0 65 18 30
2019 Administration and operations 41 43 3 5 8 0 0 84 13 22
2019 Human resources 45 48 0 4 4 0 0 93 7 30
2019 Financial management 30 47 6 10 0 6 0 82 11 17
2019 Information technology 27 42 15 5 3 4 5 75 9 125
2019 Policy 51 22 11 17 0 0 0 72 17 26
2019 Project management 34 45 14 0 0 7 0 85 0 15
2019 None of the above 31 52 5 7 3 3 0 85 10 40
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 17 26 9 0 13 0 60 10 22
2019 Compliance, inspection and enforcement 41 33 6 10 6 2 2 77 17 43
2019 Communications or public affairs 40 32 15 9 2 2 0 73 11 47
2019 Access to information and privacy 63 22 0 7 7 0 0 85 15 12
2019 Security 38 30 13 9 4 5 0 72 14 193
2019 Science and technology 40 23 10 14 5 8 0 69 21 114
2019 Administration and operations 51 20 9 9 3 7 0 78 13 88
2019 Human resources 30 30 16 16 4 3 0 63 21 102
2019 Financial management 41 47 7 5 0 0 0 88 5 62
2019 Procurement 41 39 0 5 10 5 0 84 16 18
2019 Information management 45 28 7 8 7 4 0 76 16 28
2019 Information technology 40 27 15 9 2 7 0 72 12 518
2019 Data sciences 35 40 7 1 4 13 0 86 7 42
2019 Policy 49 29 6 5 9 2 0 80 14 93
2019 Project management 52 24 10 9 2 4 0 79 11 48
2019 Other services to the public 37 33 18 4 7 0 0 70 11 23
2019 None of the above 36 30 10 10 6 7 0 72 17 166
2018 Client contact centre 33 36 12 0 12 7 0 75 12 15
2018 Compliance, inspection and enforcement 34 38 11 9 3 6 0 76 12 37
2018 Communications or public affairs 48 38 5 0 0 9 0 94 0 42
2018 Access to information and privacy 34 30 6 20 10 0 0 64 30 12
2018 Security 37 32 12 11 2 6 0 73 14 184
2018 Science and technology 33 34 17 7 0 9 0 73 8 98
2018 Administration and operations 42 35 12 6 2 3 0 79 8 74
2018 Human resources 23 32 15 17 8 6 0 58 26 103
2018 Financial management 41 50 5 2 0 2 0 93 2 48
2018 Procurement 52 17 13 17 0 0 0 69 17 12
2018 Information management 27 18 23 17 4 13 0 51 23 37
2018 Information technology 31 31 18 6 5 8 0 67 13 493
2018 Internal audit 23 36 18 0 12 12 0 66 13 10
2018 Evaluation 36 36 9 18 0 0 0 73 18 11
2018 Data sciences 40 28 14 3 6 8 0 74 10 35
2018 Policy 37 30 17 13 2 0 0 67 15 60
2018 Project management 33 39 14 9 0 5 0 77 9 33
2018 Other services to the public 38 48 0 14 0 0 0 86 14 15
2018 None of the above 31 31 21 9 4 4 0 64 13 167
2017 Client contact centre 33 28 11 17 6 0 6 65 24 18
2017 Communications or public affairs 55 26 8 8 0 4 0 84 8 27
2017 Security 26 34 12 10 9 9 0 66 21 146
2017 Science and technology 19 30 22 12 11 6 0 52 25 73
2017 Administration and operations 42 33 10 8 5 3 0 77 13 62
2017 Human resources 19 37 6 24 7 8 0 61 33 73
2017 Financial management 38 46 2 2 8 4 0 87 10 48
2017 Information management 28 24 20 12 4 12 0 59 18 25
2017 Information technology 25 32 17 10 7 9 0 62 19 346
2017 Evaluation 28 35 9 19 9 0 0 63 28 11
2017 Data sciences 38 24 10 14 0 14 0 72 17 21
2017 Policy 24 44 6 17 6 3 0 70 24 64
2017 Project management 13 37 17 13 10 10 0 56 26 30
2017 None of the above 25 34 15 14 6 7 0 63 21 138
2014 Client contact centre 31 28 23 12 0 6 0 63 12 16
2014 Compliance, inspection and enforcement 45 23 17 4 8 4 0 70 12 25
2014 Communications or public affairs 32 43 10 11 0 4 0 77 12 34
2014 Access to information and privacy 26 39 9 26 0 0 0 65 26 11
2014 Security 36 29 13 12 6 5 0 68 19 161
2014 Science and technology 31 29 12 7 5 15 0 72 14 99
2014 Administration and operations 41 35 8 8 5 3 0 78 14 105
2014 Human resources 24 45 18 9 3 0 0 69 13 85
2014 Financial management 26 43 11 5 8 5 0 74 15 53
2014 Procurement 33 16 8 33 10 0 0 49 43 12
2014 Information management 33 31 11 8 5 11 0 73 15 46
2014 Information technology 31 31 14 11 5 8 0 68 17 394
2014 Other services to the public 26 42 6 6 0 19 0 84 8 15
2014 None of the above 37 34 10 7 5 5 1 75 14 179

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 35 13 9 0 4 0 78 9 22
2019 Compliance, inspection and enforcement 37 29 4 19 6 2 2 69 27 43
2019 Communications or public affairs 48 20 21 4 3 4 0 71 7 47
2019 Access to information and privacy 56 22 15 0 7 0 0 78 7 12
2019 Security 31 28 19 13 8 1 0 60 21 191
2019 Science and technology 27 34 19 14 5 1 0 62 19 113
2019 Administration and operations 49 25 15 6 3 2 0 75 10 88
2019 Human resources 27 32 11 19 11 0 0 59 30 102
2019 Financial management 36 51 7 5 2 0 0 87 7 62
2019 Procurement 31 41 13 0 10 5 0 75 11 18
2019 Information management 38 32 4 17 10 0 0 69 27 28
2019 Information technology 30 32 17 13 5 3 0 64 19 519
2019 Data sciences 29 37 13 4 7 10 0 73 12 42
2019 Policy 45 32 11 6 5 1 0 78 11 92
2019 Project management 45 31 8 12 2 2 0 77 15 48
2019 Other services to the public 37 30 22 4 7 0 0 67 11 23
2019 None of the above 32 32 10 14 11 1 0 65 25 165
2018 Client contact centre 26 51 7 4 12 0 0 77 16 15
2018 Compliance, inspection and enforcement 40 38 5 9 3 6 0 83 12 37
2018 Communications or public affairs 57 30 8 0 0 5 0 92 0 42
2018 Access to information and privacy 22 31 6 30 10 0 0 54 40 12
2018 Security 29 34 14 14 5 2 0 65 20 183
2018 Science and technology 28 34 21 12 1 4 0 64 14 97
2018 Administration and operations 52 31 8 5 3 0 0 83 8 75
2018 Human resources 21 36 14 17 10 2 0 58 27 103
2018 Financial management 49 38 8 2 0 2 0 89 2 48
2018 Procurement 52 17 5 9 17 0 0 69 26 12
2018 Information management 24 26 24 22 5 0 0 49 27 37
2018 Information technology 24 35 20 12 6 2 0 61 19 492
2018 Internal audit 29 48 12 0 12 0 0 77 12 10
2018 Evaluation 36 36 9 18 0 0 0 73 18 11
2018 Data sciences 37 22 8 17 9 6 0 63 28 35
2018 Policy 24 45 16 14 2 0 0 69 16 59
2018 Project management 30 45 20 3 2 0 0 74 5 33
2018 Other services to the public 57 29 7 7 0 0 0 86 7 15
2018 None of the above 25 36 17 12 8 2 0 62 21 167
2017 Client contact centre 28 50 17 0 6 0 0 78 6 18
2017 Communications or public affairs 67 18 8 8 0 0 0 85 8 27
2017 Security 27 32 12 15 12 1 0 60 28 145
2017 Science and technology 13 34 18 20 13 3 0 48 33 72
2017 Administration and operations 41 41 5 8 3 2 0 83 12 62
2017 Human resources 17 35 16 18 10 4 0 54 29 73
2017 Financial management 38 50 2 2 6 2 0 89 9 48
2017 Information management 28 12 28 20 8 4 0 42 29 25
2017 Information technology 23 35 16 18 6 2 0 59 25 345
2017 Evaluation 40 43 9 0 9 0 0 83 9 12
2017 Data sciences 14 38 14 19 10 5 0 55 30 21
2017 Policy 26 42 13 14 5 0 0 68 19 63
2017 Project management 13 50 10 17 10 0 0 63 27 30
2017 None of the above 22 31 23 16 8 1 0 53 24 138
2014 Client contact centre 37 28 29 6 0 0 0 65 6 16
2014 Compliance, inspection and enforcement 28 40 11 13 8 0 0 68 21 25
2014 Communications or public affairs 29 46 14 11 0 0 0 75 11 34
2014 Access to information and privacy 44 21 17 17 0 0 0 65 17 11
2014 Security 32 31 16 13 7 1 0 63 21 162
2014 Science and technology 28 31 12 15 9 5 0 63 25 99
2014 Administration and operations 38 42 7 10 3 0 0 80 13 105
2014 Human resources 23 43 21 9 2 3 0 68 11 85
2014 Financial management 23 35 15 18 5 4 0 60 24 53
2014 Procurement 24 24 24 16 10 0 0 49 27 12
2014 Information management 31 39 12 9 5 5 0 74 14 46
2014 Information technology 27 35 14 14 7 2 0 64 21 395
2014 Other services to the public 19 26 35 13 0 6 0 49 14 15
2014 None of the above 32 32 11 18 4 1 1 66 23 179

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 24 17 17 4 4 0 59 23 22
2019 Compliance, inspection and enforcement 24 25 6 28 13 2 2 51 42 43
2019 Communications or public affairs 31 36 23 4 3 4 0 69 7 47
2019 Access to information and privacy 52 19 15 7 7 0 0 71 15 12
2019 Security 21 30 19 15 11 3 0 53 28 192
2019 Science and technology 15 31 20 19 9 7 0 49 30 114
2019 Administration and operations 39 28 14 13 4 1 0 68 17 88
2019 Human resources 14 33 17 22 12 2 0 48 35 101
2019 Financial management 15 51 22 8 3 0 0 66 12 62
2019 Procurement 31 31 20 3 10 5 0 65 14 18
2019 Information management 32 20 11 24 12 0 0 52 37 28
2019 Information technology 18 31 22 16 8 5 0 52 25 519
2019 Data sciences 14 31 14 21 11 11 0 50 35 41
2019 Policy 30 40 14 11 5 1 0 70 16 93
2019 Project management 21 45 15 10 4 4 0 69 15 48
2019 Other services to the public 8 58 8 23 4 0 0 65 27 22
2019 None of the above 24 29 14 17 13 3 0 54 31 166
2018 Client contact centre 7 36 23 22 4 7 0 47 28 15
2018 Compliance, inspection and enforcement 22 39 11 16 6 6 0 65 23 37
2018 Communications or public affairs 32 45 16 0 0 8 0 83 0 41
2018 Access to information and privacy 18 32 10 40 0 0 0 50 40 12
2018 Security 22 30 16 18 8 7 0 56 27 183
2018 Science and technology 19 23 21 24 6 8 0 45 32 98
2018 Administration and operations 35 36 14 10 3 2 0 73 13 75
2018 Human resources 15 28 21 24 10 4 0 44 35 103
2018 Financial management 32 44 11 11 0 2 0 77 11 49
2018 Procurement 52 9 0 22 9 9 0 66 34 12
2018 Information management 22 28 20 17 6 6 0 54 25 37
2018 Information technology 14 32 24 16 9 4 0 49 26 493
2018 Internal audit 18 29 35 7 12 0 0 47 18 10
2018 Evaluation 27 45 0 9 9 9 0 80 20 11
2018 Data sciences 13 27 14 10 25 11 0 45 39 35
2018 Policy 21 38 18 19 5 0 0 58 24 58
2018 Project management 15 36 25 15 9 0 0 52 24 33
2018 Other services to the public 23 48 7 14 7 0 0 71 22 15
2018 None of the above 11 29 30 16 9 5 0 43 26 166
2017 Client contact centre 17 56 22 0 6 0 0 72 6 18
2017 Communications or public affairs 44 41 4 8 0 4 0 88 8 27
2017 Security 18 30 15 23 12 3 0 49 35 146
2017 Science and technology 11 20 22 32 11 4 0 33 45 73
2017 Administration and operations 22 44 10 13 3 8 0 72 17 62
2017 Human resources 10 31 19 25 8 7 0 44 35 73
2017 Financial management 23 45 15 8 6 2 0 70 15 48
2017 Information management 28 16 24 20 8 4 0 46 29 25
2017 Information technology 12 34 20 19 9 6 0 48 31 347
2017 Evaluation 34 49 0 9 9 0 0 83 17 12
2017 Data sciences 24 19 10 19 19 10 0 47 42 21
2017 Policy 19 28 17 27 6 2 0 48 34 64
2017 Project management 7 43 10 23 10 7 0 54 36 30
2017 None of the above 10 28 23 24 7 8 0 42 34 138
2014 Client contact centre 20 29 31 20 0 0 0 49 20 16
2014 Compliance, inspection and enforcement 24 32 11 25 8 0 0 56 32 25
2014 Communications or public affairs 25 37 20 14 0 4 0 65 15 34
2014 Access to information and privacy 35 21 9 17 9 9 0 62 29 11
2014 Security 19 35 17 18 9 2 0 55 27 162
2014 Science and technology 20 21 12 17 15 15 0 48 37 99
2014 Administration and operations 30 36 14 14 4 2 0 67 18 105
2014 Human resources 16 47 17 17 1 2 0 64 19 85
2014 Financial management 13 30 22 19 12 4 0 45 32 53
2014 Procurement 8 41 24 16 10 0 0 49 27 12
2014 Information management 21 32 17 18 5 7 0 57 24 46
2014 Information technology 17 30 19 19 8 6 0 50 29 394
2014 Other services to the public 6 42 19 26 0 6 0 51 28 15
2014 None of the above 16 38 15 16 9 6 1 57 27 179

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 31 17 22 4 0 0 57 26 22
2019 Compliance, inspection and enforcement 23 26 10 18 21 0 2 50 40 43
2019 Communications or public affairs 33 30 14 16 5 2 0 64 22 47
2019 Access to information and privacy 44 26 7 15 7 0 0 71 22 12
2019 Security 18 28 17 23 13 1 0 47 36 192
2019 Science and technology 12 33 22 19 9 5 0 47 30 114
2019 Administration and operations 21 37 12 18 8 3 0 60 28 88
2019 Human resources 4 37 14 29 14 2 0 41 44 101
2019 Financial management 14 45 17 20 3 0 0 60 23 62
2019 Procurement 36 15 15 24 10 0 0 51 34 18
2019 Information management 21 39 4 19 17 0 0 60 37 28
2019 Information technology 17 29 21 20 9 4 0 48 31 520
2019 Data sciences 13 25 11 24 16 10 0 43 44 42
2019 Policy 33 24 13 20 9 1 0 58 29 93
2019 Project management 17 37 16 15 12 2 0 55 28 48
2019 Other services to the public 26 37 7 18 11 0 0 63 30 23
2019 None of the above 11 31 18 20 18 2 0 43 38 166
2018 Client contact centre 14 26 33 7 12 7 0 44 20 15
2018 Compliance, inspection and enforcement 11 45 7 25 6 6 0 59 33 37
2018 Communications or public affairs 41 36 13 5 3 3 0 79 8 42
2018 Access to information and privacy 18 30 6 26 20 0 0 48 46 12
2018 Security 18 31 13 21 14 4 0 51 36 184
2018 Science and technology 22 28 17 21 7 4 0 52 30 98
2018 Administration and operations 27 44 13 9 5 1 2 72 14 75
2018 Human resources 11 32 19 23 14 2 0 44 37 103
2018 Financial management 20 36 17 24 1 2 0 57 26 49
2018 Procurement 17 57 9 9 9 0 0 74 17 12
2018 Information management 24 27 9 20 20 0 0 51 40 37
2018 Information technology 12 31 22 21 10 3 0 44 33 493
2018 Internal audit 0 36 23 23 18 0 0 36 41 10
2018 Evaluation 18 55 0 18 9 0 0 73 27 11
2018 Data sciences 10 33 17 19 17 3 0 44 38 35
2018 Policy 17 35 22 18 9 0 0 51 27 60
2018 Project management 12 43 7 30 9 0 0 55 39 33
2018 Other services to the public 12 38 14 36 0 0 0 49 36 15
2018 None of the above 12 34 19 18 16 1 0 46 34 167
2017 Client contact centre 11 33 11 28 17 0 0 44 44 18
2017 Communications or public affairs 51 23 8 15 0 4 0 76 16 27
2017 Security 15 30 12 25 14 4 0 47 41 146
2017 Science and technology 14 19 12 29 23 3 0 34 54 73
2017 Administration and operations 21 39 6 25 7 2 0 62 32 61
2017 Human resources 8 26 14 33 18 1 0 34 52 73
2017 Financial management 14 43 13 21 6 2 0 59 28 48
2017 Information management 16 20 16 32 12 4 0 38 46 25
2017 Information technology 10 34 17 24 12 2 0 45 37 345
2017 Evaluation 9 57 9 9 17 0 0 66 26 12
2017 Data sciences 10 33 14 10 24 10 0 47 37 21
2017 Policy 10 30 15 27 15 3 0 41 44 64
2017 Project management 7 27 13 23 30 0 0 33 53 30
2017 None of the above 10 27 15 29 17 1 0 38 47 138
2014 Client contact centre 12 34 23 23 8 0 0 45 31 16
2014 Compliance, inspection and enforcement 17 28 21 23 11 0 0 45 34 25
2014 Communications or public affairs 15 46 10 20 6 3 0 63 27 34
2014 Access to information and privacy 35 30 17 0 17 0 0 65 17 11
2014 Security 19 34 14 19 13 1 0 53 32 162
2014 Science and technology 25 27 15 18 8 6 0 56 28 99
2014 Administration and operations 33 28 12 18 9 1 0 61 27 105
2014 Human resources 18 31 17 25 8 0 0 50 33 85
2014 Financial management 10 29 8 28 24 2 0 39 53 52
2014 Procurement 16 41 8 24 10 0 0 57 35 12
2014 Information management 22 23 19 24 9 3 0 47 33 45
2014 Information technology 17 31 20 20 10 1 0 49 30 394
2014 Other services to the public 6 32 22 32 0 6 0 42 35 15
2014 None of the above 12 35 14 25 11 3 0 48 37 179

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 13 26 13 4 4 0 55 18 22
2019 Compliance, inspection and enforcement 27 24 16 6 2 15 10 69 10 43
2019 Communications or public affairs 31 37 15 12 4 1 0 69 16 47
2019 Access to information and privacy 30 26 22 7 7 7 0 60 16 12
2019 Security 39 26 14 8 1 11 1 74 11 193
2019 Science and technology 28 27 16 12 4 13 1 64 18 114
2019 Administration and operations 36 28 23 8 1 4 0 67 9 88
2019 Human resources 38 27 21 9 3 3 0 66 11 103
2019 Financial management 42 33 20 0 2 3 0 77 2 62
2019 Procurement 41 15 36 3 5 0 0 56 8 18
2019 Information management 34 29 10 4 7 16 0 75 13 28
2019 Information technology 36 26 16 7 4 10 2 70 12 521
2019 Data sciences 27 24 19 2 2 22 4 69 6 42
2019 Policy 42 19 22 4 6 7 0 66 10 93
2019 Project management 38 29 6 19 4 4 0 69 24 48
2019 Other services to the public 41 26 7 4 7 11 4 78 13 23
2019 None of the above 25 24 20 9 3 15 4 61 15 166
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 24 17 13 13 0 0 57 26 22
2019 Compliance, inspection and enforcement 37 47 8 8 0 0 0 83 8 43
2019 Communications or public affairs 62 32 4 0 1 2 0 95 1 47
2019 Access to information and privacy 63 22 7 7 0 0 0 85 7 12
2019 Security 40 36 10 10 5 0 0 76 14 194
2019 Science and technology 31 47 9 10 2 1 0 79 12 114
2019 Administration and operations 43 44 6 6 1 0 0 87 7 88
2019 Human resources 39 42 7 11 2 0 0 81 12 102
2019 Financial management 42 43 13 2 0 0 0 85 2 61
2019 Procurement 41 23 5 31 0 0 0 64 31 18
2019 Information management 51 17 12 6 10 4 0 71 16 28
2019 Information technology 35 39 13 9 3 1 0 75 12 520
2019 Data sciences 44 39 10 2 4 0 0 83 7 42
2019 Policy 57 34 6 1 2 0 0 91 3 93
2019 Project management 39 35 14 8 2 2 0 75 10 48
2019 Other services to the public 56 26 4 15 0 0 0 82 15 23
2019 None of the above 37 40 11 8 3 0 0 77 11 166
2018 Client contact centre 41 41 14 4 0 0 0 81 4 15
2018 Compliance, inspection and enforcement 50 30 11 6 3 0 0 80 9 38
2018 Communications or public affairs 65 32 0 0 3 0 0 97 3 41
2018 Access to information and privacy 48 6 26 10 10 0 0 54 20 12
2018 Security 36 41 14 7 2 0 0 77 9 182
2018 Science and technology 34 32 23 5 5 1 0 66 10 97
2018 Administration and operations 54 33 4 7 2 0 0 87 8 74
2018 Human resources 32 54 9 6 0 0 0 86 6 104
2018 Financial management 67 20 9 4 0 0 0 87 4 49
2018 Procurement 57 35 9 0 0 0 0 91 0 12
2018 Information management 44 35 6 11 5 0 0 79 15 37
2018 Information technology 32 46 13 8 2 0 0 78 10 488
2018 Internal audit 47 7 35 12 0 0 0 54 12 10
2018 Evaluation 45 36 9 9 0 0 0 82 9 11
2018 Data sciences 27 54 13 3 3 0 0 81 6 35
2018 Policy 53 30 12 4 2 0 0 83 6 59
2018 Project management 41 32 22 5 0 0 0 73 5 33
2018 Other services to the public 52 26 7 7 7 0 0 78 14 15
2018 None of the above 32 40 17 7 3 1 0 73 10 165
2017 Client contact centre 28 56 0 11 6 0 0 83 17 18
2017 Communications or public affairs 70 30 0 0 0 0 0 100 0 27
2017 Security 36 37 10 9 8 0 0 72 17 145
2017 Science and technology 28 34 17 15 6 0 1 63 21 73
2017 Administration and operations 49 34 5 7 5 0 0 84 12 62
2017 Human resources 31 43 13 8 4 0 0 74 12 73
2017 Financial management 45 38 6 6 4 0 0 83 11 48
2017 Information management 56 28 8 8 0 0 0 84 8 25
2017 Information technology 30 42 14 9 5 0 0 72 14 345
2017 Evaluation 32 60 0 0 9 0 0 91 9 12
2017 Data sciences 29 33 10 19 5 5 0 65 25 21
2017 Policy 30 50 12 6 2 0 0 80 8 64
2017 Project management 30 37 20 10 3 0 0 67 13 30
2017 None of the above 26 42 15 12 4 1 0 69 16 138
2014 Client contact centre 31 55 6 0 8 0 0 86 8 16
2014 Compliance, inspection and enforcement 52 30 4 9 4 0 0 83 13 25
2014 Communications or public affairs 37 43 9 5 6 0 0 80 11 34
2014 Access to information and privacy 44 39 9 0 9 0 0 83 9 11
2014 Security 36 38 14 9 3 0 0 74 12 162
2014 Science and technology 36 41 9 5 7 1 0 79 12 99
2014 Administration and operations 51 36 6 7 1 0 0 86 8 105
2014 Human resources 43 38 8 10 1 0 0 81 11 85
2014 Financial management 35 32 16 11 4 2 0 68 15 52
2014 Procurement 41 59 0 0 0 0 0 100 0 12
2014 Information management 48 33 10 5 3 2 0 83 7 46
2014 Information technology 33 41 14 6 4 1 0 75 11 395
2014 Other services to the public 26 42 19 13 0 0 0 68 13 15
2014 None of the above 30 48 10 8 3 1 1 79 11 179

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 27 35 17 4 0 0 44 21 22
2019 Compliance, inspection and enforcement 17 26 25 22 10 0 0 43 32 43
2019 Communications or public affairs 38 38 14 7 1 2 0 77 9 46
2019 Access to information and privacy 60 16 8 16 0 0 0 76 16 11
2019 Security 18 35 15 20 11 1 0 53 32 193
2019 Science and technology 15 37 26 15 6 2 0 53 21 113
2019 Administration and operations 26 40 15 15 4 0 0 65 20 86
2019 Human resources 11 44 10 22 13 0 0 54 36 102
2019 Financial management 30 38 13 17 0 2 0 70 17 62
2019 Procurement 20 34 10 31 5 0 0 54 36 18
2019 Information management 39 12 19 12 13 4 0 53 27 28
2019 Information technology 20 35 21 18 6 1 0 56 24 517
2019 Data sciences 15 34 15 22 6 9 0 53 30 42
2019 Policy 27 38 15 15 6 0 0 64 21 93
2019 Project management 9 50 15 13 8 4 0 62 22 47
2019 Other services to the public 45 37 4 4 11 0 0 82 15 23
2019 None of the above 14 37 20 18 11 1 0 51 29 166

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 41 17 4 0 0 4 77 4 22
2019 Compliance, inspection and enforcement 49 41 8 0 0 2 0 92 0 43
2019 Communications or public affairs 68 18 5 2 7 0 0 86 9 47
2019 Access to information and privacy 85 7 7 0 0 0 0 93 0 12
2019 Security 55 30 8 5 1 1 1 86 6 194
2019 Science and technology 48 40 8 3 0 1 0 89 3 113
2019 Administration and operations 68 21 5 2 2 0 1 90 4 87
2019 Human resources 54 27 10 6 2 0 1 82 8 103
2019 Financial management 72 23 2 0 2 0 2 97 2 62
2019 Procurement 36 28 31 0 5 0 0 64 5 18
2019 Information management 55 24 13 4 0 4 0 82 4 28
2019 Information technology 55 29 9 5 1 1 0 85 6 517
2019 Data sciences 66 24 2 6 2 0 0 90 8 42
2019 Policy 59 25 7 6 2 1 1 85 8 93
2019 Project management 69 19 2 6 1 2 0 90 8 48
2019 Other services to the public 63 33 0 4 0 0 0 96 4 23
2019 None of the above 54 31 7 3 4 1 1 86 7 166
2018 Client contact centre 29 48 12 12 0 0 0 77 12 15
2018 Compliance, inspection and enforcement 59 36 0 6 0 0 0 94 6 38
2018 Communications or public affairs 67 25 3 3 3 0 0 92 5 42
2018 Access to information and privacy 38 46 6 0 10 0 0 84 10 12
2018 Security 54 31 10 1 3 1 1 86 3 182
2018 Science and technology 45 37 9 6 2 1 0 82 8 98
2018 Administration and operations 63 25 4 4 3 0 0 89 7 73
2018 Human resources 52 33 7 6 1 1 0 86 7 104
2018 Financial management 56 34 7 2 1 0 0 90 3 49
2018 Procurement 65 26 9 0 0 0 0 91 0 12
2018 Information management 48 46 4 0 3 0 0 94 3 37
2018 Information technology 49 33 11 3 2 2 1 84 4 490
2018 Internal audit 47 35 7 12 0 0 0 82 12 10
2018 Evaluation 73 18 9 0 0 0 0 91 0 11
2018 Data sciences 61 27 8 3 0 0 0 89 3 35
2018 Policy 44 37 9 9 1 0 0 81 10 59
2018 Project management 61 30 0 3 0 3 2 97 3 33
2018 Other services to the public 48 38 14 0 0 0 0 86 0 15
2018 None of the above 49 33 10 2 3 2 1 84 6 165
2017 Client contact centre 33 50 11 0 0 6 0 88 0 18
2017 Communications or public affairs 77 23 0 0 0 0 0 100 0 27
2017 Security 60 29 2 5 2 1 1 91 7 144
2017 Science and technology 47 41 8 3 1 0 0 88 4 73
2017 Administration and operations 52 31 8 2 5 0 2 85 7 62
2017 Human resources 52 35 6 4 0 1 1 90 4 72
2017 Financial management 58 30 4 6 0 2 0 89 6 48
2017 Information management 76 20 4 0 0 0 0 96 0 25
2017 Information technology 53 32 8 4 1 1 0 86 5 345
2017 Evaluation 66 17 0 17 0 0 0 83 17 12
2017 Data sciences 71 29 0 0 0 0 0 100 0 21
2017 Policy 53 36 4 3 2 2 0 91 5 64
2017 Project management 43 43 7 7 0 0 0 87 7 30
2017 None of the above 57 29 4 4 4 1 1 88 8 138
2014 Client contact centre 51 37 6 0 0 6 0 94 0 16
2014 Compliance, inspection and enforcement 60 27 0 9 4 0 0 87 13 25
2014 Communications or public affairs 67 21 5 3 0 0 4 92 3 34
2014 Access to information and privacy 74 26 0 0 0 0 0 100 0 11
2014 Security 61 23 7 4 2 2 1 86 6 162
2014 Science and technology 64 27 4 1 2 1 1 92 3 99
2014 Administration and operations 67 28 0 1 1 2 1 98 2 105
2014 Human resources 56 33 5 5 0 0 1 90 5 85
2014 Financial management 46 31 11 8 2 2 0 79 10 53
2014 Procurement 76 24 0 0 0 0 0 100 0 12
2014 Information management 61 22 10 5 0 3 0 85 5 46
2014 Information technology 55 31 8 4 2 1 0 87 5 395
2014 Other services to the public 71 16 0 13 0 0 0 87 13 15
2014 None of the above 61 26 5 3 2 2 1 90 5 178

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 37 26 0 0 0 0 74 0 22
2019 Compliance, inspection and enforcement 53 31 6 6 4 0 0 85 10 43
2019 Communications or public affairs 69 22 5 2 2 0 0 92 4 47
2019 Access to information and privacy 63 22 7 7 0 0 0 85 7 12
2019 Security 53 30 11 4 2 0 0 83 6 194
2019 Science and technology 46 35 14 4 1 0 0 81 5 114
2019 Administration and operations 63 23 9 2 3 0 0 86 5 88
2019 Human resources 55 29 12 3 2 0 0 83 5 102
2019 Financial management 66 26 8 0 0 0 0 92 0 62
2019 Procurement 56 13 26 0 5 0 0 69 5 18
2019 Information management 51 32 6 4 4 4 0 86 8 28
2019 Information technology 54 30 12 3 1 0 0 84 4 519
2019 Data sciences 55 28 4 13 0 0 0 83 13 42
2019 Policy 61 26 9 1 3 0 0 87 4 93
2019 Project management 49 37 6 8 0 0 0 86 8 48
2019 Other services to the public 63 33 4 0 0 0 0 96 0 23
2019 None of the above 50 31 8 5 5 0 0 81 10 165
2018 Client contact centre 41 33 19 0 0 7 0 80 0 15
2018 Compliance, inspection and enforcement 64 23 10 0 3 0 0 87 3 38
2018 Communications or public affairs 77 21 0 0 3 0 0 97 3 41
2018 Access to information and privacy 38 16 26 10 10 0 0 54 20 12
2018 Security 51 29 11 6 2 0 0 80 9 183
2018 Science and technology 48 36 12 2 1 0 0 84 3 98
2018 Administration and operations 53 35 7 3 3 0 0 87 6 74
2018 Human resources 42 38 14 3 2 1 0 81 5 104
2018 Financial management 61 33 4 0 1 0 0 94 1 49
2018 Procurement 43 39 0 17 0 0 0 83 17 12
2018 Information management 60 30 6 2 3 0 0 89 5 37
2018 Information technology 46 34 15 3 2 0 0 80 5 488
2018 Internal audit 70 12 7 12 0 0 0 82 12 10
2018 Evaluation 64 18 18 0 0 0 0 82 0 11
2018 Data sciences 50 42 8 0 0 0 0 92 0 35
2018 Policy 46 38 7 8 1 0 0 84 9 59
2018 Project management 44 40 12 3 0 0 0 84 3 32
2018 Other services to the public 57 29 7 7 0 0 0 86 7 15
2018 None of the above 43 33 13 7 4 1 0 77 10 165

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 29 35 9 0 0 4 55 9 22
2019 Compliance, inspection and enforcement 23 15 15 13 12 13 10 49 32 43
2019 Communications or public affairs 37 17 14 9 13 9 1 60 24 47
2019 Access to information and privacy 52 19 15 7 7 0 0 71 15 12
2019 Security 33 23 12 13 9 9 3 62 24 193
2019 Science and technology 22 28 15 17 4 12 1 58 25 113
2019 Administration and operations 31 27 18 8 9 5 1 62 18 87
2019 Human resources 26 19 17 18 13 6 1 49 33 103
2019 Financial management 34 27 14 12 7 3 3 65 19 62
2019 Procurement 20 5 41 18 5 10 0 28 26 18
2019 Information management 49 12 12 8 15 4 0 63 24 28
2019 Information technology 33 24 15 10 10 8 1 62 22 520
2019 Data sciences 43 25 6 13 4 8 0 74 20 42
2019 Policy 31 27 12 13 8 8 2 64 23 93
2019 Project management 19 25 19 11 16 6 4 49 30 48
2019 Other services to the public 48 26 7 4 7 7 0 80 12 23
2019 None of the above 24 24 17 16 10 7 2 53 29 166
2018 Client contact centre 22 41 12 0 19 7 0 67 20 15
2018 Compliance, inspection and enforcement 21 36 6 14 11 9 3 65 29 38
2018 Communications or public affairs 45 24 15 5 5 5 0 73 11 42
2018 Access to information and privacy 18 46 10 6 20 0 0 64 26 12
2018 Security 32 22 19 13 6 8 0 59 21 182
2018 Science and technology 27 37 16 9 4 8 0 69 14 98
2018 Administration and operations 34 24 11 12 12 5 3 63 25 74
2018 Human resources 25 26 12 19 9 8 2 55 31 104
2018 Financial management 23 25 19 12 6 9 7 57 21 49
2018 Procurement 17 5 26 35 9 9 0 24 47 12
2018 Information management 25 28 12 19 6 9 0 59 28 37
2018 Information technology 25 26 17 12 10 10 1 57 25 489
2018 Internal audit 24 12 18 0 12 23 12 54 18 10
2018 Evaluation 27 36 9 9 18 0 0 64 27 11
2018 Data sciences 31 22 25 8 5 3 6 58 14 35
2018 Policy 17 22 20 27 6 7 0 42 36 60
2018 Project management 18 29 7 30 13 3 0 49 45 33
2018 Other services to the public 29 26 22 4 7 7 5 62 13 15
2018 None of the above 23 26 22 13 10 4 1 52 24 166
2017 Client contact centre 22 17 33 17 6 6 0 41 24 18
2017 Communications or public affairs 40 19 4 19 4 15 0 69 27 27
2017 Security 23 24 10 14 16 11 2 54 34 145
2017 Science and technology 17 31 19 17 8 8 0 52 27 73
2017 Administration and operations 28 18 10 13 16 13 1 54 35 62
2017 Human resources 15 35 10 16 14 4 7 55 34 73
2017 Financial management 20 25 19 11 11 11 4 53 25 48
2017 Information management 24 8 24 20 12 12 0 36 36 25
2017 Information technology 21 25 15 14 15 9 1 52 32 346
2017 Evaluation 26 40 9 0 17 9 0 72 19 12
2017 Data sciences 48 5 24 5 5 5 10 61 11 21
2017 Policy 16 27 9 28 13 6 2 46 44 64
2017 Project management 7 10 30 27 27 0 0 17 53 30
2017 None of the above 24 20 12 17 14 9 3 51 36 138
2014 Client contact centre 20 37 17 6 6 14 0 66 14 16
2014 Compliance, inspection and enforcement 28 23 24 8 17 0 0 51 25 25
2014 Communications or public affairs 39 13 9 10 13 13 4 61 28 34
2014 Access to information and privacy 44 21 9 9 9 9 0 71 19 11
2014 Security 29 18 20 14 8 10 0 53 24 162
2014 Science and technology 39 19 14 8 9 7 3 65 19 99
2014 Administration and operations 30 30 11 11 13 4 0 63 25 105
2014 Human resources 25 27 13 16 3 9 7 62 22 84
2014 Financial management 25 17 22 13 14 7 2 46 30 53
2014 Procurement 43 16 16 16 8 0 0 59 24 12
2014 Information management 21 21 11 12 21 11 3 48 38 46
2014 Information technology 26 25 16 13 10 9 1 56 26 395
2014 Other services to the public 26 19 13 19 0 22 0 58 25 15
2014 None of the above 32 23 16 8 10 9 2 61 21 179

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 33 26 9 0 0 0 65 9 22
2019 Compliance, inspection and enforcement 31 34 10 20 2 2 0 67 23 43
2019 Communications or public affairs 44 38 5 8 5 0 0 81 14 47
2019 Access to information and privacy 49 22 22 7 0 0 0 71 7 12
2019 Security 34 31 14 11 8 1 0 66 20 193
2019 Science and technology 27 43 12 12 5 2 0 71 17 114
2019 Administration and operations 46 24 11 12 3 4 0 73 16 88
2019 Human resources 19 45 14 12 10 1 0 64 22 102
2019 Financial management 51 24 13 12 0 0 0 75 12 61
2019 Procurement 31 49 5 5 10 0 0 80 15 18
2019 Information management 17 44 6 13 13 6 0 65 29 28
2019 Information technology 36 32 13 12 7 1 0 68 19 517
2019 Data sciences 39 28 4 16 7 7 0 71 24 42
2019 Policy 38 32 10 14 5 1 0 70 19 93
2019 Project management 29 46 6 11 4 2 2 78 15 48
2019 Other services to the public 48 41 4 7 0 0 0 89 7 23
2019 None of the above 32 30 14 13 8 2 1 63 22 166
2018 Client contact centre 29 36 7 16 4 7 0 70 22 15
2018 Compliance, inspection and enforcement 30 47 9 6 6 3 0 80 12 38
2018 Communications or public affairs 58 26 10 5 0 0 0 84 5 41
2018 Access to information and privacy 26 37 6 20 10 0 0 64 30 12
2018 Security 31 32 15 12 9 2 0 64 21 183
2018 Science and technology 33 37 19 4 6 2 0 71 9 98
2018 Administration and operations 35 33 16 8 9 0 0 67 16 74
2018 Human resources 26 37 13 13 9 1 1 65 22 103
2018 Financial management 50 27 11 7 1 4 0 80 8 49
2018 Procurement 43 39 9 9 0 0 0 83 9 12
2018 Information management 37 32 14 5 12 0 0 69 17 37
2018 Information technology 29 33 15 14 7 1 0 63 22 488
2018 Internal audit 47 0 12 30 0 12 0 53 34 10
2018 Evaluation 27 45 27 0 0 0 0 73 0 11
2018 Data sciences 29 38 8 13 12 0 0 67 25 35
2018 Policy 31 37 17 10 4 0 0 69 14 59
2018 Project management 19 55 9 15 2 0 0 74 17 30
2018 Other services to the public 45 36 0 19 0 0 0 81 19 15
2018 None of the above 26 38 14 12 7 2 1 65 20 165
2017 Client contact centre 11 39 17 28 6 0 0 50 33 18
2017 Communications or public affairs 58 23 15 4 0 0 0 81 4 27
2017 Security 25 38 8 14 12 4 0 65 27 146
2017 Science and technology 23 49 7 14 7 0 0 72 21 73
2017 Administration and operations 32 37 10 10 8 3 0 71 19 62
2017 Human resources 24 42 15 17 1 0 0 66 18 72
2017 Financial management 55 31 6 6 2 0 0 85 8 48
2017 Information management 44 16 20 12 8 0 0 60 20 25
2017 Information technology 27 44 11 9 8 1 0 72 17 347
2017 Evaluation 40 34 9 9 9 0 0 74 17 12
2017 Data sciences 14 33 10 24 14 5 0 50 40 21
2017 Policy 22 44 8 19 6 2 0 67 25 64
2017 Project management 13 33 13 20 20 0 0 47 40 30
2017 None of the above 14 37 16 19 10 3 1 54 30 137
2014 Client contact centre 20 57 12 6 0 6 0 81 6 16
2014 Compliance, inspection and enforcement 37 34 15 6 8 0 0 71 13 25
2014 Communications or public affairs 40 45 4 6 3 3 0 87 9 34
2014 Access to information and privacy 44 30 9 0 9 9 0 81 10 11
2014 Security 31 37 15 8 8 2 0 69 16 162
2014 Science and technology 34 41 10 6 8 0 1 76 14 99
2014 Administration and operations 46 32 7 12 3 0 0 78 14 105
2014 Human resources 37 42 12 4 1 4 0 83 5 85
2014 Financial management 39 35 7 8 9 2 0 75 17 53
2014 Procurement 57 16 16 0 10 0 0 73 10 12
2014 Information management 37 19 20 16 8 0 0 56 23 45
2014 Information technology 33 35 13 14 5 0 0 68 19 395
2014 Other services to the public 29 39 19 6 6 0 0 68 13 15
2014 None of the above 28 30 18 17 7 0 0 58 24 179

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 20 13 13 22 4 0 50 36 22
2019 Compliance, inspection and enforcement 28 24 21 18 4 4 0 55 23 43
2019 Communications or public affairs 51 27 3 9 8 2 0 79 18 47
2019 Access to information and privacy 56 22 7 7 7 0 0 78 15 12
2019 Security 32 29 14 8 13 1 3 63 22 191
2019 Science and technology 37 29 15 9 8 2 0 68 18 113
2019 Administration and operations 29 36 15 14 4 0 2 66 18 88
2019 Human resources 19 40 12 9 14 3 3 63 24 102
2019 Financial management 44 27 12 13 3 0 0 72 17 62
2019 Procurement 31 39 15 5 10 0 0 69 15 18
2019 Information management 35 23 13 8 16 0 4 61 25 28
2019 Information technology 38 27 13 11 9 1 1 67 20 519
2019 Data sciences 42 22 6 4 13 0 11 73 20 42
2019 Policy 35 41 9 5 9 1 0 77 14 93
2019 Project management 29 41 9 11 6 2 2 74 17 48
2019 Other services to the public 33 52 7 7 0 0 0 85 7 23
2019 None of the above 32 26 10 13 14 1 3 61 29 166
2018 Client contact centre 22 29 14 23 12 0 0 51 35 15
2018 Compliance, inspection and enforcement 31 33 6 19 6 6 0 68 26 38
2018 Communications or public affairs 49 23 10 10 0 5 3 78 11 42
2018 Access to information and privacy 38 32 0 10 20 0 0 70 30 12
2018 Security 32 21 17 14 11 2 3 55 26 182
2018 Science and technology 30 37 11 11 9 0 2 69 20 98
2018 Administration and operations 41 22 8 10 16 2 2 65 27 73
2018 Human resources 33 29 7 16 13 1 1 63 30 101
2018 Financial management 40 27 12 17 1 2 0 69 19 49
2018 Procurement 35 35 0 5 17 9 0 76 24 12
2018 Information management 25 25 9 18 14 6 3 55 35 36
2018 Information technology 32 29 14 15 9 0 1 62 24 489
2018 Internal audit 24 12 12 12 30 0 12 40 47 10
2018 Evaluation 36 64 0 0 0 0 0 100 0 11
2018 Data sciences 30 24 12 12 19 0 4 56 32 35
2018 Policy 38 27 17 11 6 0 0 65 18 59
2018 Project management 20 43 10 18 5 0 3 65 24 33
2018 Other services to the public 34 26 0 33 7 0 0 60 40 15
2018 None of the above 27 29 15 13 14 1 1 57 27 166
2017 Client contact centre 11 28 11 33 6 6 6 44 44 18
2017 Communications or public affairs 43 30 4 11 4 4 4 80 16 27
2017 Security 21 31 14 17 12 3 1 55 31 146
2017 Science and technology 22 26 15 17 21 0 0 48 37 73
2017 Administration and operations 29 21 13 18 12 2 5 54 32 62
2017 Human resources 12 33 13 26 10 3 3 48 38 72
2017 Financial management 35 35 17 6 6 0 0 70 13 48
2017 Information management 20 20 12 36 8 4 0 42 46 25
2017 Information technology 24 38 13 11 12 1 1 64 23 346
2017 Evaluation 40 26 0 17 17 0 0 66 34 12
2017 Data sciences 14 29 14 14 29 0 0 43 43 21
2017 Policy 28 31 11 17 11 0 2 60 29 64
2017 Project management 13 40 13 23 10 0 0 53 33 30
2017 None of the above 18 28 14 16 19 2 3 49 37 138
2014 Client contact centre 34 35 6 6 14 0 6 73 21 16
2014 Compliance, inspection and enforcement 33 30 13 15 8 0 0 64 23 25
2014 Communications or public affairs 43 21 3 15 9 9 0 71 26 34
2014 Access to information and privacy 35 39 0 0 17 9 0 81 19 11
2014 Security 32 31 12 9 12 2 2 65 22 162
2014 Science and technology 29 29 16 13 12 0 1 59 25 99
2014 Administration and operations 45 26 11 9 7 0 2 72 16 105
2014 Human resources 23 38 20 11 7 1 1 62 18 85
2014 Financial management 31 24 19 13 14 0 0 55 27 53
2014 Procurement 33 8 16 16 27 0 0 41 43 12
2014 Information management 26 34 5 16 15 2 2 62 33 46
2014 Information technology 30 30 11 15 10 1 3 62 27 394
2014 Other services to the public 26 29 13 26 0 0 6 58 28 15
2014 None of the above 27 29 15 17 11 1 1 57 29 179

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 17 9 0 0 0 0 91 0 22
2019 Compliance, inspection and enforcement 61 23 9 5 2 0 0 85 7 42
2019 Communications or public affairs 61 27 7 4 2 0 0 88 5 47
2019 Access to information and privacy 78 15 0 0 7 0 0 93 7 12
2019 Security 64 18 9 3 2 1 3 85 5 193
2019 Science and technology 67 23 5 1 1 0 2 92 3 114
2019 Administration and operations 53 28 12 0 0 1 5 87 0 88
2019 Human resources 59 24 8 4 4 0 2 84 8 103
2019 Financial management 50 30 13 3 0 0 3 83 3 62
2019 Procurement 54 31 10 5 0 0 0 85 5 18
2019 Information management 62 17 10 7 0 0 4 82 8 28
2019 Information technology 65 22 8 1 2 0 2 89 3 521
2019 Data sciences 65 16 10 4 0 0 4 84 5 42
2019 Policy 62 16 9 3 0 1 10 87 3 93
2019 Project management 57 24 9 6 2 0 1 83 9 48
2019 Other services to the public 59 15 15 4 4 0 4 77 8 23
2019 None of the above 70 13 9 2 2 1 3 86 4 165

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 4 17 0 0 0 13 80 0 22
2019 Compliance, inspection and enforcement 61 15 6 2 8 2 6 82 11 43
2019 Communications or public affairs 56 16 10 2 7 0 8 79 10 47
2019 Access to information and privacy 63 7 7 7 0 0 15 83 9 12
2019 Security 67 9 6 3 4 2 9 85 8 194
2019 Science and technology 71 6 6 2 3 3 10 87 6 114
2019 Administration and operations 53 12 6 4 3 4 18 84 9 88
2019 Human resources 78 4 4 2 2 0 11 92 4 103
2019 Financial management 51 23 10 0 2 2 13 86 2 62
2019 Procurement 46 11 16 0 0 5 21 78 0 17
2019 Information management 79 0 7 0 0 7 6 91 0 28
2019 Information technology 67 10 6 4 2 2 9 87 6 521
2019 Data sciences 78 8 2 2 0 0 9 95 2 42
2019 Policy 55 7 12 5 6 1 14 73 13 92
2019 Project management 64 6 4 6 2 0 18 85 10 48
2019 Other services to the public 70 4 7 11 0 0 7 80 12 23
2019 None of the above 64 9 8 2 2 0 15 85 5 165

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 26 26 0 0 0 0 74 0 22
2019 Compliance, inspection and enforcement 63 17 13 1 6 0 0 80 8 43
2019 Communications or public affairs 81 18 0 2 0 0 0 98 2 47
2019 Access to information and privacy 63 7 15 7 0 0 7 76 8 12
2019 Security 53 22 13 4 4 0 4 79 8 193
2019 Science and technology 60 27 8 1 2 0 2 89 3 114
2019 Administration and operations 54 28 6 4 1 1 5 88 6 87
2019 Human resources 53 28 10 5 3 0 2 82 8 103
2019 Financial management 62 20 8 2 2 2 5 88 4 62
2019 Procurement 74 26 0 0 0 0 0 100 0 18
2019 Information management 68 11 6 4 7 0 4 82 11 28
2019 Information technology 62 20 11 3 1 1 2 85 4 520
2019 Data sciences 71 20 2 4 0 0 2 93 5 42
2019 Policy 59 23 7 4 2 1 4 87 6 92
2019 Project management 61 23 15 0 1 0 0 84 1 48
2019 Other services to the public 63 22 11 0 0 0 4 88 0 23
2019 None of the above 59 22 9 4 2 1 4 84 6 162

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 31 18 4 0 0 0 77 4 21
2019 Compliance, inspection and enforcement 60 21 9 6 1 2 0 83 8 42
2019 Communications or public affairs 73 22 1 4 0 0 0 95 4 46
2019 Access to information and privacy 63 15 7 15 0 0 0 78 15 12
2019 Security 51 22 14 5 3 1 4 76 8 192
2019 Science and technology 56 25 11 2 1 2 4 86 3 114
2019 Administration and operations 43 29 8 3 4 4 8 82 8 88
2019 Human resources 52 23 8 5 6 0 7 80 12 102
2019 Financial management 55 21 10 5 2 2 5 82 7 61
2019 Procurement 74 21 5 0 0 0 0 95 0 18
2019 Information management 47 26 13 2 7 0 4 76 10 28
2019 Information technology 59 19 12 3 2 2 3 82 5 518
2019 Data sciences 71 13 4 7 0 0 4 88 7 42
2019 Policy 52 18 10 7 3 2 8 78 11 92
2019 Project management 65 15 9 7 1 4 0 83 8 47
2019 Other services to the public 63 33 0 0 0 0 4 100 0 23
2019 None of the above 56 20 8 8 2 2 3 80 11 164

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 16 13 9 0 0 4 78 9 22
2019 Compliance, inspection and enforcement 61 21 6 4 0 2 6 89 5 43
2019 Communications or public affairs 78 7 4 6 0 0 5 90 6 46
2019 Access to information and privacy 63 22 0 15 0 0 0 85 15 12
2019 Security 63 14 7 1 3 3 10 88 4 194
2019 Science and technology 68 13 7 1 3 2 8 89 4 114
2019 Administration and operations 56 10 11 1 5 4 12 79 8 88
2019 Human resources 60 13 7 7 1 3 10 83 9 103
2019 Financial management 70 12 5 2 2 5 5 91 4 62
2019 Procurement 66 26 3 0 0 5 0 97 0 18
2019 Information management 56 25 12 0 0 0 7 87 0 28
2019 Information technology 68 12 6 4 2 3 6 87 7 520
2019 Data sciences 75 7 2 2 4 0 9 90 7 42
2019 Policy 64 10 7 3 3 4 10 85 7 93
2019 Project management 64 21 0 2 0 4 9 98 2 48
2019 Other services to the public 85 11 0 0 0 0 4 100 0 23
2019 None of the above 71 5 5 3 4 4 9 86 8 163

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 17 9 0 0 4 4 91 0 22
2019 Compliance, inspection and enforcement 79 10 6 0 2 2 0 91 2 43
2019 Communications or public affairs 84 9 4 0 0 0 3 96 0 47
2019 Access to information and privacy 85 7 0 7 0 0 0 93 7 12
2019 Security 74 15 4 0 1 3 4 95 1 193
2019 Science and technology 77 12 3 3 1 1 3 93 5 114
2019 Administration and operations 53 21 12 4 2 1 7 81 7 88
2019 Human resources 73 8 7 4 3 0 6 86 7 103
2019 Financial management 62 17 10 2 5 3 2 83 7 61
2019 Procurement 64 15 10 5 0 0 5 84 5 18
2019 Information management 65 16 7 5 0 0 7 87 5 28
2019 Information technology 79 12 4 1 0 1 2 95 1 518
2019 Data sciences 86 6 6 0 0 0 2 94 0 41
2019 Policy 78 11 4 0 0 1 6 96 0 93
2019 Project management 66 19 9 0 0 5 2 91 0 48
2019 Other services to the public 89 7 0 0 0 0 4 100 0 23
2019 None of the above 80 9 3 2 1 1 4 94 3 165

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 79 4 4 0 0 9 4 95 0 22
2019 Compliance, inspection and enforcement 82 10 0 0 4 3 0 96 4 43
2019 Communications or public affairs 88 1 5 2 4 0 0 89 5 47
2019 Access to information and privacy 85 7 0 7 0 0 0 93 7 12
2019 Security 83 6 2 1 2 4 3 95 2 192
2019 Science and technology 83 6 5 1 1 1 3 93 2 114
2019 Administration and operations 80 9 4 1 1 0 5 94 2 88
2019 Human resources 84 7 2 3 0 1 4 95 3 102
2019 Financial management 82 3 2 3 0 3 7 94 4 62
2019 Procurement 85 10 0 0 0 0 5 100 0 18
2019 Information management 81 6 10 0 0 0 4 90 0 28
2019 Information technology 84 4 4 1 1 2 2 93 2 516
2019 Data sciences 82 7 2 5 0 2 2 93 5 41
2019 Policy 77 4 6 2 3 2 6 88 5 93
2019 Project management 79 11 6 2 0 2 0 92 2 48
2019 Other services to the public 81 4 11 0 0 0 4 88 0 23
2019 None of the above 80 8 4 0 1 4 4 95 1 165

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 87 0 4 0 0 0 9 95 0 22
2019 Compliance, inspection and enforcement 84 8 2 0 0 1 4 98 0 43
2019 Communications or public affairs 95 2 2 0 0 0 1 98 0 46
2019 Access to information and privacy 85 0 0 0 0 0 15 100 0 12
2019 Security 78 8 2 1 1 0 9 95 2 192
2019 Science and technology 86 3 2 0 1 1 7 97 1 114
2019 Administration and operations 82 9 2 1 0 0 7 97 1 88
2019 Human resources 88 5 0 0 0 0 7 100 0 103
2019 Financial management 79 0 3 0 0 2 16 96 0 62
2019 Procurement 85 10 0 0 0 0 5 100 0 18
2019 Information management 78 10 2 0 0 0 10 97 0 28
2019 Information technology 86 3 2 0 1 1 6 96 1 518
2019 Data sciences 83 2 6 0 0 2 7 93 0 42
2019 Policy 84 2 1 1 1 1 10 97 2 91
2019 Project management 86 4 2 0 0 0 8 98 0 48
2019 Other services to the public 85 11 0 0 0 0 4 100 0 23
2019 None of the above 82 4 2 1 1 1 10 97 1 164

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 52 13 0 0 4 0 86 0 22
2019 Compliance, inspection and enforcement 24 49 17 4 1 4 0 77 6 43
2019 Communications or public affairs 50 23 19 4 2 3 0 75 6 47
2019 Access to information and privacy 44 34 15 7 0 0 0 78 7 12
2019 Security 33 40 13 9 4 1 0 74 13 194
2019 Science and technology 25 58 8 6 2 1 0 84 8 114
2019 Administration and operations 47 31 14 4 1 2 0 80 6 88
2019 Human resources 27 46 15 7 5 1 0 74 12 102
2019 Financial management 31 62 5 0 0 2 0 95 0 62
2019 Procurement 36 34 25 0 0 5 0 73 0 18
2019 Information management 24 42 16 8 4 6 0 70 13 28
2019 Information technology 39 45 10 4 1 0 0 84 5 520
2019 Data sciences 44 38 9 2 7 0 0 82 9 42
2019 Policy 42 42 8 6 2 1 0 85 8 93
2019 Project management 37 57 2 0 4 0 0 94 4 48
2019 Other services to the public 33 48 11 7 0 0 0 82 7 23
2019 None of the above 35 39 11 8 5 3 0 76 13 166
2018 Client contact centre 19 43 26 0 4 7 0 67 5 15
2018 Compliance, inspection and enforcement 37 43 14 6 0 0 0 80 6 38
2018 Communications or public affairs 60 30 5 3 0 3 0 92 3 42
2018 Access to information and privacy 22 38 10 20 10 0 0 60 30 12
2018 Security 35 39 16 5 5 1 0 74 10 183
2018 Science and technology 35 45 11 3 4 2 0 82 7 97
2018 Administration and operations 46 31 11 5 5 2 0 79 10 74
2018 Human resources 33 39 14 7 5 3 0 73 12 103
2018 Financial management 37 44 12 7 0 0 0 81 7 49
2018 Procurement 35 31 26 0 0 9 0 72 0 12
2018 Information management 33 37 24 5 2 0 0 70 6 37
2018 Information technology 36 40 16 4 2 1 0 77 6 488
2018 Internal audit 36 23 30 12 0 0 0 59 12 10
2018 Evaluation 18 73 9 0 0 0 0 91 0 11
2018 Data sciences 38 32 16 9 0 5 0 73 10 35
2018 Policy 39 35 21 3 1 2 0 75 4 60
2018 Project management 25 53 20 0 2 0 0 78 2 33
2018 Other services to the public 34 52 7 0 0 7 0 92 0 15
2018 None of the above 30 41 14 8 4 2 1 73 12 165
2017 Client contact centre 17 39 33 6 6 0 0 56 11 18
2017 Communications or public affairs 55 34 8 0 0 4 0 92 0 27
2017 Security 32 36 20 2 7 2 0 70 9 146
2017 Science and technology 23 49 8 10 8 1 0 73 18 73
2017 Administration and operations 34 36 13 7 3 5 2 75 11 62
2017 Human resources 20 49 24 6 0 1 0 71 6 73
2017 Financial management 39 52 2 4 2 0 0 92 6 48
2017 Information management 36 28 24 8 0 4 0 67 8 25
2017 Information technology 33 43 13 9 2 1 0 76 11 347
2017 Evaluation 15 51 9 17 0 9 0 72 19 12
2017 Data sciences 43 43 14 0 0 0 0 86 0 21
2017 Policy 27 51 12 6 3 0 0 78 10 63
2017 Project management 23 47 10 10 7 3 0 72 17 30
2017 None of the above 26 36 21 10 3 4 1 64 14 138

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 24 26 0 0 0 0 74 0 22
2019 Compliance, inspection and enforcement 40 42 13 0 4 2 0 83 4 42
2019 Communications or public affairs 67 25 4 2 2 0 0 92 4 47
2019 Access to information and privacy 78 15 7 0 0 0 0 93 0 12
2019 Security 52 37 6 3 1 1 0 90 4 194
2019 Science and technology 42 43 8 5 1 1 0 86 6 113
2019 Administration and operations 65 24 7 2 2 0 0 88 4 88
2019 Human resources 50 29 9 4 7 0 0 80 11 103
2019 Financial management 62 30 8 0 0 0 0 92 0 62
2019 Procurement 48 30 21 0 0 0 0 79 0 17
2019 Information management 51 34 12 2 0 0 0 85 2 28
2019 Information technology 55 31 9 3 1 0 0 86 5 519
2019 Data sciences 54 26 9 2 9 0 0 80 11 42
2019 Policy 55 32 7 2 3 0 0 88 5 92
2019 Project management 58 34 6 1 0 0 0 93 1 45
2019 Other services to the public 59 33 4 4 0 0 0 93 4 23
2019 None of the above 53 35 5 4 2 1 0 89 7 165
2018 Client contact centre 55 45 0 0 0 0 0 100 0 15
2018 Compliance, inspection and enforcement 67 27 3 0 0 3 0 97 0 37
2018 Communications or public affairs 80 18 0 0 3 0 0 97 3 42
2018 Access to information and privacy 32 48 0 10 10 0 0 80 20 12
2018 Security 58 29 8 1 3 1 0 88 4 182
2018 Science and technology 56 33 7 4 0 0 0 89 4 98
2018 Administration and operations 68 20 9 2 2 0 0 88 3 75
2018 Human resources 57 32 6 4 1 1 0 90 5 103
2018 Financial management 69 25 6 0 0 0 0 94 0 49
2018 Procurement 62 38 0 0 0 0 0 100 0 11
2018 Information management 62 22 11 5 0 0 0 84 5 36
2018 Information technology 55 31 10 2 1 1 0 87 3 491
2018 Internal audit 59 18 12 12 0 0 0 77 12 10
2018 Evaluation 64 36 0 0 0 0 0 100 0 11
2018 Data sciences 78 12 7 0 3 0 0 90 3 35
2018 Policy 67 21 6 7 0 0 0 87 7 58
2018 Project management 48 46 2 3 0 0 0 95 3 33
2018 Other services to the public 60 33 0 7 0 0 0 93 7 15
2018 None of the above 56 27 10 3 2 2 0 84 5 167
2017 Client contact centre 44 50 6 0 0 0 0 94 0 18
2017 Communications or public affairs 77 19 4 0 0 0 0 96 0 27
2017 Security 57 26 9 2 4 1 0 84 6 145
2017 Science and technology 37 44 8 10 1 0 0 81 11 73
2017 Administration and operations 58 28 10 3 0 2 0 87 3 62
2017 Human resources 49 45 4 1 0 0 0 94 1 73
2017 Financial management 64 32 0 2 2 0 0 96 4 48
2017 Information management 52 28 12 8 0 0 0 80 8 25
2017 Information technology 47 41 6 4 1 1 0 89 5 344
2017 Evaluation 49 43 0 9 0 0 0 91 9 12
2017 Data sciences 48 38 10 5 0 0 0 86 5 21
2017 Policy 47 38 10 2 2 2 0 87 3 64
2017 Project management 40 47 10 3 0 0 0 87 3 30
2017 None of the above 52 34 4 5 2 2 0 88 8 138
2014 Client contact centre 57 37 6 0 0 0 0 94 0 16
2014 Compliance, inspection and enforcement 52 44 0 4 0 0 0 96 4 25
2014 Communications or public affairs 60 29 4 5 0 3 0 91 5 34
2014 Access to information and privacy 44 39 17 0 0 0 0 83 0 11
2014 Security 63 27 5 1 2 2 0 92 3 162
2014 Science and technology 53 28 12 4 0 3 0 84 4 99
2014 Administration and operations 56 36 6 2 0 0 0 92 2 105
2014 Human resources 52 35 6 1 1 4 1 92 2 85
2014 Financial management 51 30 7 7 3 2 0 82 11 53
2014 Procurement 73 16 0 10 0 0 0 90 10 12
2014 Information management 55 25 11 2 3 4 0 84 5 46
2014 Information technology 55 33 8 3 0 1 0 89 3 396
2014 Other services to the public 74 6 13 0 0 6 0 86 0 15
2014 None of the above 57 32 6 3 1 1 0 90 5 179

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 20 17 0 0 0 0 83 0 22
2019 Compliance, inspection and enforcement 66 24 4 2 3 0 0 90 6 43
2019 Communications or public affairs 73 19 3 0 2 4 0 95 2 46
2019 Access to information and privacy 76 8 0 8 0 8 0 91 9 11
2019 Security 62 28 6 1 1 2 0 92 2 193
2019 Science and technology 62 29 4 3 0 1 0 92 3 114
2019 Administration and operations 65 28 3 2 1 1 0 94 3 88
2019 Human resources 67 24 3 2 1 3 0 94 3 103
2019 Financial management 77 21 2 0 0 0 0 98 0 62
2019 Procurement 54 14 32 0 0 0 0 68 0 17
2019 Information management 57 38 2 0 0 2 0 98 0 28
2019 Information technology 64 23 8 2 0 2 1 89 3 518
2019 Data sciences 57 22 11 2 0 7 0 86 2 42
2019 Policy 72 18 5 5 1 0 0 89 6 92
2019 Project management 62 34 0 4 0 0 0 96 4 47
2019 Other services to the public 52 33 11 0 0 4 0 88 0 23
2019 None of the above 60 26 7 3 1 3 1 89 4 166
2018 Client contact centre 62 33 0 0 0 4 0 100 0 15
2018 Compliance, inspection and enforcement 68 16 10 0 0 6 0 89 0 37
2018 Communications or public affairs 82 16 0 0 3 0 0 97 3 41
2018 Access to information and privacy 42 38 0 10 0 0 10 89 11 12
2018 Security 63 23 9 1 2 2 1 88 3 184
2018 Science and technology 52 30 11 2 2 3 0 84 4 98
2018 Administration and operations 70 20 9 0 2 0 0 89 2 75
2018 Human resources 63 30 6 0 0 0 0 94 0 101
2018 Financial management 77 17 4 0 0 2 0 96 0 49
2018 Procurement 81 9 9 0 0 0 0 91 0 11
2018 Information management 68 21 6 5 0 0 0 89 5 37
2018 Information technology 55 28 9 3 1 3 1 86 4 490
2018 Internal audit 54 23 12 0 0 12 0 87 0 10
2018 Evaluation 82 18 0 0 0 0 0 100 0 11
2018 Data sciences 70 16 14 0 0 0 0 86 0 35
2018 Policy 58 28 6 5 1 0 2 88 6 60
2018 Project management 48 42 7 3 0 0 0 90 3 33
2018 Other services to the public 67 26 7 0 0 0 0 93 0 15
2018 None of the above 61 19 10 2 2 7 0 86 4 165
2017 Client contact centre 33 56 11 0 0 0 0 89 0 18
2017 Communications or public affairs 89 11 0 0 0 0 0 100 0 27
2017 Security 52 33 8 1 4 4 0 88 4 144
2017 Science and technology 42 36 14 4 3 1 0 79 7 73
2017 Administration and operations 59 25 9 2 2 3 0 87 3 62
2017 Human resources 55 40 3 3 0 0 0 94 3 73
2017 Financial management 62 34 0 0 2 2 0 98 2 48
2017 Information management 52 36 4 4 0 4 0 92 4 25
2017 Information technology 48 34 10 1 1 4 1 87 3 347
2017 Evaluation 57 26 9 9 0 0 0 83 9 12
2017 Data sciences 38 52 10 0 0 0 0 90 0 21
2017 Policy 50 39 6 2 2 2 0 91 3 64
2017 Project management 37 40 10 3 0 10 0 85 4 30
2017 None of the above 49 35 7 2 1 3 2 89 3 138
2014 Client contact centre 57 23 6 0 0 14 0 93 0 16
2014 Compliance, inspection and enforcement 64 21 8 4 0 0 4 88 4 25
2014 Communications or public affairs 56 35 0 3 0 6 0 97 3 34
2014 Access to information and privacy 52 35 13 0 0 0 0 87 0 11
2014 Security 56 30 6 1 1 4 1 91 3 162
2014 Science and technology 54 29 7 2 1 7 0 90 3 99
2014 Administration and operations 60 30 7 3 0 1 0 91 3 105
2014 Human resources 49 37 6 1 2 3 3 90 3 85
2014 Financial management 55 29 9 3 2 2 0 86 5 53
2014 Procurement 73 16 10 0 0 0 0 90 0 12
2014 Information management 53 23 11 7 0 4 3 81 7 46
2014 Information technology 56 27 9 1 1 4 1 87 3 396
2014 Other services to the public 52 42 0 0 0 6 0 100 0 15
2014 None of the above 54 31 11 1 0 3 1 87 2 178

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 17 17 0 0 0 0 83 0 22
2019 Compliance, inspection and enforcement 66 26 7 1 0 0 0 92 1 42
2019 Communications or public affairs 77 16 5 2 0 0 0 93 2 47
2019 Access to information and privacy 71 15 15 0 0 0 0 85 0 12
2019 Security 63 23 7 5 2 0 0 86 7 194
2019 Science and technology 51 32 13 3 1 0 0 83 4 113
2019 Administration and operations 72 22 2 3 1 0 0 94 4 88
2019 Human resources 62 26 5 2 5 0 0 89 6 103
2019 Financial management 75 24 0 2 0 0 0 98 2 62
2019 Procurement 61 21 8 0 10 0 0 82 10 18
2019 Information management 53 33 5 6 4 0 0 85 10 28
2019 Information technology 64 26 5 3 1 0 0 90 4 516
2019 Data sciences 73 13 4 0 9 0 0 86 9 42
2019 Policy 71 19 8 2 1 0 0 89 3 93
2019 Project management 65 29 2 1 2 0 0 94 4 48
2019 Other services to the public 63 30 7 0 0 0 0 93 0 23
2019 None of the above 62 28 4 2 4 0 0 90 6 165
2018 Client contact centre 70 26 0 4 0 0 0 96 4 15
2018 Compliance, inspection and enforcement 66 27 6 2 0 0 0 93 2 38
2018 Communications or public affairs 87 10 0 3 0 0 0 97 3 42
2018 Access to information and privacy 54 26 10 0 10 0 0 80 10 12
2018 Security 65 24 8 2 1 0 0 89 3 182
2018 Science and technology 68 26 5 1 0 0 0 94 1 98
2018 Administration and operations 71 19 4 2 3 2 0 92 5 75
2018 Human resources 65 24 8 1 1 1 0 90 2 102
2018 Financial management 77 20 2 0 0 0 0 98 0 48
2018 Procurement 72 19 0 9 0 0 0 91 9 11
2018 Information management 65 21 9 5 0 0 0 86 5 37
2018 Information technology 62 28 6 3 1 0 0 90 4 488
2018 Internal audit 77 12 0 12 0 0 0 88 12 10
2018 Evaluation 55 45 0 0 0 0 0 100 0 11
2018 Data sciences 76 16 5 3 0 0 0 92 3 35
2018 Policy 61 28 8 2 1 0 0 89 3 60
2018 Project management 59 36 0 5 0 0 0 95 5 32
2018 Other services to the public 77 23 0 0 0 0 0 100 0 14
2018 None of the above 58 26 12 1 3 0 0 83 4 166
2017 Client contact centre 56 28 11 6 0 0 0 83 6 18
2017 Communications or public affairs 85 15 0 0 0 0 0 100 0 27
2017 Security 63 21 8 4 4 0 0 84 8 146
2017 Science and technology 40 41 11 7 1 0 0 81 8 73
2017 Administration and operations 64 26 7 2 2 0 0 90 3 61
2017 Human resources 63 30 3 3 1 0 0 93 4 73
2017 Financial management 64 30 2 2 2 0 0 94 4 48
2017 Information management 56 24 12 4 4 0 0 80 8 25
2017 Information technology 55 33 7 4 1 0 0 88 5 346
2017 Evaluation 74 9 9 0 9 0 0 83 9 12
2017 Data sciences 71 10 14 5 0 0 0 81 5 21
2017 Policy 53 35 9 0 3 0 0 88 3 64
2017 Project management 60 30 3 7 0 0 0 90 7 30
2017 None of the above 53 34 7 6 1 0 0 87 6 138
2014 Client contact centre 74 26 0 0 0 0 0 100 0 16
2014 Compliance, inspection and enforcement 64 23 6 4 4 0 0 87 8 25
2014 Communications or public affairs 68 24 3 5 0 0 0 92 5 34
2014 Access to information and privacy 52 39 0 0 9 0 0 91 9 11
2014 Security 64 28 5 1 2 0 0 92 3 162
2014 Science and technology 55 32 7 5 1 0 0 87 6 99
2014 Administration and operations 66 25 5 2 3 0 0 91 4 105
2014 Human resources 63 26 9 1 1 0 0 89 2 85
2014 Financial management 51 36 7 4 2 0 0 87 6 52
2014 Procurement 57 43 0 0 0 0 0 100 0 12
2014 Information management 58 24 4 11 3 0 0 83 13 46
2014 Information technology 58 33 5 3 1 0 0 91 4 396
2014 Other services to the public 71 22 6 0 0 0 0 94 0 15
2014 None of the above 59 28 7 5 1 1 0 87 5 179

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 30 0 13 0 4 0 86 14 22
2019 Compliance, inspection and enforcement 62 30 2 6 0 0 0 92 6 43
2019 Communications or public affairs 76 21 4 0 0 0 0 96 0 47
2019 Access to information and privacy 71 15 15 0 0 0 0 85 0 12
2019 Security 63 20 8 3 5 1 0 84 8 191
2019 Science and technology 51 28 14 6 1 0 0 79 7 114
2019 Administration and operations 68 19 7 3 2 0 0 88 5 88
2019 Human resources 58 24 8 6 5 0 0 82 11 102
2019 Financial management 73 22 3 2 0 0 0 95 2 62
2019 Procurement 56 34 5 5 0 0 0 90 5 18
2019 Information management 60 24 2 10 4 0 0 84 13 28
2019 Information technology 65 20 8 5 2 0 0 85 8 518
2019 Data sciences 61 24 1 4 9 0 0 85 14 42
2019 Policy 72 17 7 1 3 0 0 89 4 93
2019 Project management 64 28 4 2 1 0 0 92 4 47
2019 Other services to the public 70 15 4 11 0 0 0 85 11 23
2019 None of the above 62 25 6 3 4 1 0 87 7 164
2018 Client contact centre 72 19 4 0 0 4 0 95 0 15
2018 Compliance, inspection and enforcement 73 24 0 3 0 0 0 97 3 37
2018 Communications or public affairs 90 8 0 0 3 0 0 97 3 42
2018 Access to information and privacy 48 32 10 0 10 0 0 80 10 12
2018 Security 62 25 8 3 2 0 0 87 5 184
2018 Science and technology 62 23 13 1 1 0 0 85 2 98
2018 Administration and operations 72 18 5 3 2 0 0 91 5 74
2018 Human resources 59 28 6 6 0 1 0 87 6 103
2018 Financial management 79 18 3 0 0 0 0 97 0 49
2018 Procurement 76 15 9 0 0 0 0 91 0 11
2018 Information management 66 23 8 3 0 0 0 89 3 37
2018 Information technology 59 25 12 3 1 0 0 84 4 491
2018 Internal audit 54 23 23 0 0 0 0 77 0 10
2018 Evaluation 73 18 9 0 0 0 0 91 0 11
2018 Data sciences 62 20 11 6 0 0 0 83 6 35
2018 Policy 66 19 13 0 1 0 0 85 1 60
2018 Project management 58 40 0 2 0 0 0 98 2 33
2018 Other services to the public 78 14 0 0 0 7 0 100 0 15
2018 None of the above 58 24 11 3 4 0 0 82 7 167
2017 Client contact centre 50 28 17 0 6 0 0 78 6 18
2017 Communications or public affairs 96 4 0 0 0 0 0 100 0 27
2017 Security 59 24 10 6 1 1 0 83 7 146
2017 Science and technology 46 24 15 8 7 0 0 70 15 73
2017 Administration and operations 62 30 3 0 5 0 0 92 5 62
2017 Human resources 55 38 6 1 0 0 0 93 1 73
2017 Financial management 66 25 2 2 4 0 0 92 6 48
2017 Information management 60 28 8 4 0 0 0 88 4 25
2017 Information technology 54 27 11 6 2 1 0 81 8 346
2017 Evaluation 66 17 0 9 9 0 0 83 17 12
2017 Data sciences 52 29 10 10 0 0 0 81 10 21
2017 Policy 56 33 4 5 2 0 0 89 6 64
2017 Project management 53 30 7 7 3 0 0 83 10 30
2017 None of the above 58 24 12 4 1 1 0 83 5 137
2014 Client contact centre 63 17 6 6 8 0 0 80 14 16
2014 Compliance, inspection and enforcement 68 15 13 0 4 0 0 83 4 25
2014 Communications or public affairs 67 21 6 3 3 0 0 89 5 34
2014 Access to information and privacy 52 30 17 0 0 0 0 83 0 11
2014 Security 63 25 5 3 3 1 0 88 6 162
2014 Science and technology 53 23 10 9 3 1 0 77 13 99
2014 Administration and operations 63 24 6 5 2 1 0 87 7 105
2014 Human resources 59 29 7 1 3 2 0 89 4 85
2014 Financial management 37 47 9 3 4 0 0 84 7 53
2014 Procurement 57 35 8 0 0 0 0 92 0 12
2014 Information management 59 30 6 4 2 0 0 88 6 46
2014 Information technology 53 27 12 6 2 0 0 81 7 395
2014 Other services to the public 71 29 0 0 0 0 0 100 0 15
2014 None of the above 53 35 7 2 3 1 0 89 5 178

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 34 13 0 0 4 0 86 0 22
2019 Compliance, inspection and enforcement 61 34 2 3 0 0 0 94 3 43
2019 Communications or public affairs 81 14 5 0 0 0 0 95 0 47
2019 Access to information and privacy 68 16 8 8 0 0 0 84 8 11
2019 Security 55 24 7 10 4 0 0 80 13 193
2019 Science and technology 53 29 10 6 2 0 0 82 8 114
2019 Administration and operations 64 25 6 3 2 0 0 89 5 88
2019 Human resources 55 32 5 6 3 0 0 87 8 103
2019 Financial management 71 22 3 2 2 0 0 93 3 62
2019 Procurement 56 34 5 5 0 0 0 90 5 18
2019 Information management 54 28 5 10 4 0 0 82 13 28
2019 Information technology 59 25 9 5 2 0 0 84 7 518
2019 Data sciences 48 33 6 4 9 0 0 81 14 42
2019 Policy 68 22 6 1 3 0 0 90 4 90
2019 Project management 55 35 4 2 4 0 0 90 6 48
2019 Other services to the public 70 18 0 11 0 0 0 89 11 23
2019 None of the above 61 28 4 4 4 0 0 89 8 166
2018 Client contact centre 51 45 4 0 0 0 0 96 0 15
2018 Compliance, inspection and enforcement 59 35 3 3 0 0 0 94 3 37
2018 Communications or public affairs 90 8 0 0 3 0 0 97 3 42
2018 Access to information and privacy 48 26 16 0 10 0 0 74 10 12
2018 Security 58 27 7 6 2 0 0 85 8 183
2018 Science and technology 57 28 12 3 0 0 0 85 3 98
2018 Administration and operations 72 19 3 5 2 0 0 91 6 75
2018 Human resources 55 31 7 5 2 0 0 86 7 102
2018 Financial management 74 24 1 0 0 0 0 99 0 49
2018 Procurement 76 15 9 0 0 0 0 91 0 11
2018 Information management 63 23 6 5 3 0 0 86 8 37
2018 Information technology 54 29 10 6 1 0 0 83 6 493
2018 Internal audit 47 41 0 12 0 0 0 88 12 10
2018 Evaluation 64 27 9 0 0 0 0 91 0 11
2018 Data sciences 54 25 11 6 3 0 0 80 9 35
2018 Policy 60 26 10 4 1 0 0 85 5 60
2018 Project management 49 46 3 2 0 0 0 95 2 32
2018 Other services to the public 78 14 7 0 0 0 0 93 0 15
2018 None of the above 53 28 11 3 5 0 0 81 8 166
2017 Client contact centre 44 33 17 6 0 0 0 78 6 18
2017 Communications or public affairs 96 4 0 0 0 0 0 100 0 27
2017 Security 51 30 11 4 3 1 0 82 7 146
2017 Science and technology 41 28 21 7 3 0 0 70 10 73
2017 Administration and operations 60 30 5 2 3 0 0 90 5 61
2017 Human resources 53 34 10 3 0 0 0 88 3 73
2017 Financial management 64 30 0 2 4 0 0 94 6 48
2017 Information management 56 24 12 8 0 0 0 80 8 25
2017 Information technology 52 29 10 7 2 0 0 81 9 346
2017 Evaluation 66 17 0 9 9 0 0 83 17 12
2017 Data sciences 48 29 14 10 0 0 0 76 10 21
2017 Policy 50 42 3 3 2 0 0 92 5 64
2017 Project management 50 30 7 10 3 0 0 80 13 30
2017 None of the above 52 30 10 7 1 0 0 82 9 138
2014 Client contact centre 63 17 6 6 8 0 0 80 14 16
2014 Compliance, inspection and enforcement 56 27 8 6 4 0 0 83 9 25
2014 Communications or public affairs 70 21 6 3 0 0 0 91 3 34
2014 Access to information and privacy 52 39 9 0 0 0 0 91 0 11
2014 Security 59 26 8 5 3 0 0 84 7 160
2014 Science and technology 44 35 6 9 5 0 0 79 15 99
2014 Administration and operations 63 24 5 4 4 0 0 87 7 105
2014 Human resources 58 34 3 3 1 2 0 93 4 85
2014 Financial management 39 41 11 3 5 0 0 80 9 53
2014 Procurement 41 59 0 0 0 0 0 100 0 12
2014 Information management 47 35 5 13 0 0 0 82 13 46
2014 Information technology 50 31 12 5 2 0 0 81 6 395
2014 Other services to the public 52 42 6 0 0 0 0 94 0 15
2014 None of the above 51 34 6 7 3 0 0 85 9 179

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 34 17 0 0 4 0 82 0 22
2019 Compliance, inspection and enforcement 48 14 26 4 1 6 0 66 6 43
2019 Communications or public affairs 61 21 13 4 0 2 0 83 4 47
2019 Access to information and privacy 56 15 15 15 0 0 0 71 15 12
2019 Security 57 18 12 8 5 0 1 75 13 192
2019 Science and technology 53 27 10 6 3 2 0 81 9 114
2019 Administration and operations 65 21 6 3 4 1 0 86 7 88
2019 Human resources 50 28 6 11 4 1 0 79 15 103
2019 Financial management 74 15 4 3 3 0 0 89 7 62
2019 Procurement 51 24 10 0 15 0 0 75 15 18
2019 Information management 67 11 5 7 6 4 0 81 14 28
2019 Information technology 61 19 11 5 3 2 0 81 7 519
2019 Data sciences 48 22 10 14 4 1 0 71 18 42
2019 Policy 62 21 6 6 4 1 0 84 10 93
2019 Project management 43 29 12 9 2 2 2 75 12 48
2019 Other services to the public 59 30 7 4 0 0 0 89 4 23
2019 None of the above 66 18 5 5 5 1 0 85 10 166
2018 Client contact centre 51 33 7 4 4 0 0 84 9 15
2018 Compliance, inspection and enforcement 50 30 11 3 6 0 0 80 9 38
2018 Communications or public affairs 85 13 0 0 3 0 0 97 3 42
2018 Access to information and privacy 54 10 20 16 0 0 0 64 16 12
2018 Security 55 21 13 6 3 0 1 77 9 184
2018 Science and technology 63 17 10 6 3 1 0 81 9 98
2018 Administration and operations 73 11 8 2 2 5 0 88 4 75
2018 Human resources 54 26 11 6 1 2 0 81 7 103
2018 Financial management 66 24 7 2 1 0 0 90 3 49
2018 Procurement 85 0 0 15 0 0 0 85 15 11
2018 Information management 66 23 5 3 3 0 0 89 6 37
2018 Information technology 55 22 13 6 3 1 1 78 9 492
2018 Internal audit 41 29 0 30 0 0 0 70 30 10
2018 Evaluation 55 45 0 0 0 0 0 100 0 11
2018 Data sciences 53 21 8 11 6 0 0 75 17 35
2018 Policy 60 17 15 5 1 1 0 78 6 60
2018 Project management 52 26 7 13 0 2 0 80 13 33
2018 Other services to the public 57 43 0 0 0 0 0 100 0 15
2018 None of the above 55 20 12 6 6 0 0 75 12 167
2017 Client contact centre 33 33 11 17 6 0 0 67 22 18
2017 Communications or public affairs 86 10 0 0 0 4 0 100 0 27
2017 Security 50 28 10 5 4 1 1 80 9 146
2017 Science and technology 48 24 17 3 7 1 0 73 10 73
2017 Administration and operations 55 26 10 3 3 2 0 83 7 62
2017 Human resources 50 28 11 10 0 1 0 79 10 72
2017 Financial management 60 23 8 2 4 2 0 85 6 48
2017 Information management 52 8 16 12 8 4 0 63 21 25
2017 Information technology 53 20 12 8 4 3 1 76 12 345
2017 Evaluation 66 9 0 17 9 0 0 74 26 12
2017 Data sciences 48 29 19 0 5 0 0 76 5 21
2017 Policy 43 36 11 5 3 3 0 81 8 64
2017 Project management 60 27 3 3 7 0 0 87 10 30
2017 None of the above 57 19 9 6 3 4 1 81 10 138
2014 Client contact centre 69 17 0 6 8 0 0 86 14 16
2014 Compliance, inspection and enforcement 60 23 9 4 4 0 0 83 8 25
2014 Communications or public affairs 64 16 10 7 3 0 0 80 10 34
2014 Access to information and privacy 35 56 0 0 9 0 0 91 9 11
2014 Security 60 18 7 7 6 2 0 80 13 162
2014 Science and technology 55 17 9 6 9 4 0 75 16 99
2014 Administration and operations 58 26 7 3 4 2 0 85 7 105
2014 Human resources 57 26 6 4 4 4 0 86 8 84
2014 Financial management 43 26 10 15 7 0 0 69 22 53
2014 Procurement 57 24 8 10 0 0 0 81 10 12
2014 Information management 51 25 9 4 9 2 0 78 14 46
2014 Information technology 52 22 12 6 5 3 1 77 11 395
2014 Other services to the public 45 32 16 0 0 0 6 83 0 15
2014 None of the above 51 23 12 4 4 5 1 79 9 179
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 46 24 30 22
2019 Compliance, inspection and enforcement 28 31 42 43
2019 Communications or public affairs 3 60 37 47
2019 Access to information and privacy 52 19 29 12
2019 Security 23 46 31 194
2019 Science and technology 23 47 30 114
2019 Administration and operations 46 27 27 88
2019 Human resources 31 32 36 103
2019 Financial management 45 29 26 62
2019 Procurement 39 31 31 18
2019 Information management 32 44 24 28
2019 Information technology 20 49 32 521
2019 Data sciences 20 50 30 42
2019 Policy 25 42 33 93
2019 Project management 44 21 35 48
2019 Other services to the public 22 44 33 23
2019 None of the above 23 44 33 166
2018 Client contact centre 19 22 59 15
2018 Compliance, inspection and enforcement 51 26 23 38
2018 Communications or public affairs 20 55 24 42
2018 Access to information and privacy 28 20 52 12
2018 Security 24 53 23 184
2018 Science and technology 19 58 23 97
2018 Administration and operations 28 44 27 75
2018 Human resources 30 38 32 104
2018 Financial management 46 34 20 49
2018 Procurement 13 52 35 12
2018 Information management 28 36 36 37
2018 Information technology 23 44 33 493
2018 Internal audit 42 23 35 10
2018 Evaluation 27 73 0 11
2018 Data sciences 26 63 11 35
2018 Policy 28 39 32 60
2018 Project management 43 29 28 33
2018 Other services to the public 0 74 26 15
2018 None of the above 22 41 36 167
2017 Client contact centre 44 39 17 18
2017 Communications or public affairs 14 63 23 27
2017 Security 24 49 27 146
2017 Science and technology 14 52 34 73
2017 Administration and operations 31 37 32 62
2017 Human resources 32 36 32 73
2017 Financial management 30 48 23 48
2017 Information management 16 40 44 25
2017 Information technology 22 48 29 346
2017 Evaluation 34 40 26 12
2017 Data sciences 0 81 19 21
2017 Policy 30 35 35 64
2017 Project management 37 33 30 30
2017 None of the above 22 44 33 138
2014 Client contact centre 26 43 31 16
2014 Compliance, inspection and enforcement 26 34 40 25
2014 Communications or public affairs 27 38 35 34
2014 Access to information and privacy 30 35 35 11
2014 Security 25 52 23 162
2014 Science and technology 17 59 24 99
2014 Administration and operations 34 39 27 105
2014 Human resources 27 47 26 85
2014 Financial management 25 46 28 53
2014 Procurement 8 65 27 12
2014 Information management 27 51 23 46
2014 Information technology 20 46 33 394
2014 Other services to the public 6 48 45 15
2014 None of the above 23 49 28 179

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 80 12 0 0 8 14
2019 Security 12 50 9 10 10 10 44
2019 Science and technology 11 68 6 11 0 4 27
2019 Administration and operations 7 62 9 0 17 5 40
2019 Human resources 16 62 12 0 0 9 34
2019 Financial management 2 81 13 4 0 0 28
2019 Information management 31 58 12 0 0 0 10
2019 Information technology 13 60 8 8 9 3 101
2019 Policy 4 69 7 4 12 4 23
2019 Project management 10 57 10 8 5 10 21
2019 None of the above 25 56 12 3 0 5 40
2018 Compliance, inspection and enforcement 6 67 0 6 11 11 20
2018 Security 14 42 19 10 8 6 44
2018 Science and technology 36 39 10 16 0 0 18
2018 Administration and operations 0 74 9 0 7 11 22
2018 Human resources 14 61 14 2 6 3 32
2018 Financial management 5 78 12 0 0 5 23
2018 Information management 10 69 10 0 10 0 10
2018 Information technology 14 57 16 5 4 5 112
2018 Data sciences 12 19 24 24 22 0 10
2018 Policy 11 44 21 13 4 7 17
2018 Project management 15 70 15 0 0 0 14
2018 None of the above 34 45 12 2 2 6 37
2017 Security 26 46 12 8 0 9 35
2017 Science and technology 0 60 10 20 0 10 10
2017 Administration and operations 5 73 11 5 5 0 19
2017 Human resources 17 57 9 4 4 9 23
2017 Financial management 0 71 21 0 7 0 14
2017 Information technology 23 55 9 8 0 5 78
2017 Policy 11 75 9 5 0 0 19
2017 Project management 18 82 0 0 0 0 11
2017 None of the above 22 42 17 2 10 7 31
2014 Security 22 59 14 2 9999 2 41
2014 Science and technology 8 55 5 11 9999 21 16
2014 Administration and operations 21 58 15 6 9999 0 36
2014 Human resources 12 55 24 4 9999 6 24
2014 Financial management 16 43 41 0 9999 0 14
2014 Information management 7 51 27 0 9999 15 13
2014 Information technology 12 52 11 16 9999 9 80
2014 None of the above 7 60 23 6 9999 5 42
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 43 22 0 0 0 0 78 0 22
2019 Compliance, inspection and enforcement 29 52 10 0 2 0 6 87 2 43
2019 Communications or public affairs 20 40 19 6 1 0 13 70 8 47
2019 Access to information and privacy 59 12 15 15 0 0 0 71 15 12
2019 Security 39 45 7 4 3 0 2 86 7 193
2019 Science and technology 34 49 7 9 1 0 1 84 10 113
2019 Administration and operations 49 37 7 2 2 0 3 88 4 87
2019 Human resources 50 37 6 3 0 0 6 91 3 103
2019 Financial management 36 57 5 2 0 0 0 93 2 62
2019 Procurement 34 41 26 0 0 0 0 74 0 18
2019 Information management 32 41 8 7 0 0 11 82 8 28
2019 Information technology 42 46 7 2 2 0 0 89 4 521
2019 Data sciences 48 28 16 4 4 0 0 77 7 42
2019 Policy 48 29 6 9 6 0 3 79 15 93
2019 Project management 54 36 8 2 0 0 0 90 2 48
2019 Other services to the public 44 52 0 0 0 0 4 100 0 23
2019 None of the above 44 42 7 4 2 0 1 87 6 166

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 17 22 0 0 4 0 77 0 22
2019 Compliance, inspection and enforcement 61 21 0 2 1 6 8 96 4 43
2019 Communications or public affairs 57 7 15 0 4 6 11 78 4 46
2019 Access to information and privacy 56 22 15 7 0 0 0 78 7 12
2019 Security 67 19 5 3 0 3 3 91 3 194
2019 Science and technology 67 19 3 1 0 6 3 95 1 114
2019 Administration and operations 70 15 10 0 0 5 0 89 0 88
2019 Human resources 60 26 4 0 1 5 5 95 1 103
2019 Financial management 80 14 5 0 2 0 0 93 2 62
2019 Procurement 68 5 22 5 0 0 0 73 5 17
2019 Information management 46 18 7 4 6 4 15 79 12 28
2019 Information technology 72 20 3 1 1 3 1 96 1 521
2019 Data sciences 69 20 4 0 0 7 0 95 0 42
2019 Policy 72 14 4 1 1 6 3 94 2 93
2019 Project management 79 19 1 0 0 0 0 99 0 48
2019 Other services to the public 82 15 0 0 0 0 4 100 0 23
2019 None of the above 72 17 4 1 1 5 1 94 1 165
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 10 90 42
2019 Communications or public affairs 9 91 47
2019 Access to information and privacy 0 100 12
2019 Security 7 93 194
2019 Science and technology 7 93 114
2019 Administration and operations 11 89 88
2019 Human resources 13 87 103
2019 Information technology 7 93 518
2019 Policy 13 87 93
2019 Project management 12 88 48
2019 None of the above 9 91 166
2018 Security 10 90 183
2018 Science and technology 7 93 98
2018 Administration and operations 7 93 74
2018 Human resources 10 90 103
2018 Procurement 0 100 12
2018 Information management 12 88 37
2018 Information technology 6 94 489
2018 Internal audit 0 100 10
2018 Evaluation 0 100 11
2018 Policy 13 87 60
2018 None of the above 12 88 166

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 50 50 14
2019 Administration and operations 58 42 11
2019 Human resources 33 67 14
2019 Information technology 44 56 35
2019 Policy 47 53 13
2018 Security 50 50 18
2018 Information technology 64 36 31
2018 None of the above 60 40 17

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 45 55 14
2019 Information technology 53 47 35
2019 None of the above 60 40 15
2018 Security 58 42 18
2018 Information technology 43 57 31
2018 None of the above 64 36 17

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14
2019 None of the above 0 100 15
2018 Security 27 73 18
2018 Information technology 16 84 31
2018 None of the above 0 100 17

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Administration and operations 0 100 11
2019 Human resources 0 100 14
2019 Information technology 0 100 35
2019 Policy 0 100 13
2019 None of the above 0 100 15
2018 Security 0 100 18
2018 Human resources 0 100 10
2018 Information technology 0 100 31
2018 None of the above 0 100 17

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Human resources 0 100 14
2018 Human resources 0 100 10

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Administration and operations 0 100 11
2019 Human resources 0 100 14
2019 Information technology 0 100 35
2019 Policy 0 100 13
2019 None of the above 0 100 15
2018 Security 0 100 18
2018 Human resources 0 100 10
2018 None of the above 0 100 17

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Administration and operations 0 100 11
2019 Human resources 0 100 14
2018 Information technology 0 100 31
2018 None of the above 0 100 17

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 34 66 14
2019 Information technology 27 73 35
2019 Policy 63 37 13
2019 None of the above 33 67 15
2018 Information technology 49 51 31
2018 None of the above 43 57 18

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 37 63 14
2019 Administration and operations 42 58 11
2019 Human resources 44 56 14
2019 Information technology 33 67 35
2018 Security 35 65 18
2018 Information technology 18 82 31
2018 None of the above 37 63 18

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 49 51 11
2019 Human resources 47 53 14
2019 Information technology 46 54 35
2019 Policy 47 53 13
2019 None of the above 47 53 15
2018 Security 50 50 18
2018 Information technology 38 62 31
2018 None of the above 49 51 18

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 66 34 14
2019 Human resources 44 56 14
2019 Information technology 30 70 35
2019 Policy 47 53 13
2019 None of the above 47 53 15
2018 Information technology 40 60 31
2018 None of the above 40 60 18

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 37 63 14
2019 Information technology 20 80 35
2019 Policy 55 45 13
2019 None of the above 40 60 15
2018 Security 35 65 18
2018 Information technology 20 80 31
2018 None of the above 37 63 18

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 45 55 11
2019 Information technology 54 46 35
2019 None of the above 40 60 15
2018 Security 50 50 18
2018 Information technology 55 45 31
2018 None of the above 40 60 18

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 37 63 14
2019 Human resources 36 64 14
2019 Information technology 30 70 35
2019 Policy 47 53 13
2018 Security 35 65 18
2018 Information technology 31 69 31
2018 None of the above 40 60 18

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Administration and operations 0 100 11
2019 Human resources 0 100 14
2019 Information technology 0 100 35
2019 Policy 0 100 13
2019 None of the above 0 100 15
2018 Security 0 100 18
2018 Human resources 0 100 10
2018 Information technology 0 100 31

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14
2018 Security 29 71 18
2018 Human resources 0 100 10
2018 Information technology 13 87 31
2018 None of the above 28 72 18

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 11
2019 Policy 0 100 13
2018 Human resources 0 100 10

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 58 42 14
2019 Administration and operations 51 49 11
2019 Human resources 39 61 14
2019 Information technology 43 57 35
2019 Policy 37 63 13
2019 None of the above 47 53 15
2018 Security 41 59 18
2018 Human resources 48 52 10
2018 Information technology 39 61 31
2018 None of the above 51 49 18

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 19 81 35
2019 Policy 40 60 13
2018 Information technology 22 78 31

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 42 58 14
2019 Information technology 44 56 35
2018 Security 58 42 18
2018 Information technology 49 51 31
2018 None of the above 55 45 18

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 22 78 35
2019 Policy 47 53 13
2018 Security 41 59 18
2018 Information technology 29 71 31

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2018 Human resources 0 100 10
2018 Information technology 0 100 31

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Human resources 0 100 14
2019 Information technology 0 100 35
2019 Policy 0 100 13
2018 None of the above 0 100 18

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 14 86 35
2018 Information technology 18 82 31

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 34 66 14
2019 Information technology 38 62 35
2019 None of the above 0 100 15
2018 Information technology 27 73 31
2018 None of the above 40 60 18

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 27 73 35
2018 Information technology 21 79 29

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14
2019 Information technology 17 83 35
2018 Security 0 100 16
2018 None of the above 0 100 18

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 13

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 39 61 14
2019 Information technology 20 80 35

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14
2018 Security 0 100 16

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14
2019 Information technology 15 85 35

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 40 60 14
2019 Information technology 30 70 35
2018 Information technology 28 72 29
2018 None of the above 40 60 18

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2018 Security 0 100 16

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 61 39 14
2019 Human resources 41 59 14
2019 Information technology 49 51 35
2019 Policy 53 47 13
2018 Security 41 59 16
2018 Information technology 54 46 29
2018 None of the above 57 43 18

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 14
2019 Human resources 0 100 14
2019 Information technology 0 100 35
2019 Policy 0 100 13
2018 Security 0 100 16

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 52 48 14
2019 Information technology 49 51 35
2019 Policy 63 37 13
2018 Security 57 43 16
2018 Information technology 53 47 29
2018 None of the above 60 40 18

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 13
2018 Security 0 100 16
2018 None of the above 0 100 18

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 22
2019 Compliance, inspection and enforcement 14 86 43
2019 Security 9 91 192
2019 Science and technology 14 86 114
2019 Administration and operations 15 85 88
2019 Human resources 11 89 103
2019 Financial management 8 92 62
2019 Information technology 8 92 520
2019 Data sciences 11 89 42
2019 Policy 15 85 93
2019 Project management 20 80 48
2019 None of the above 14 86 165

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 11 13 13 9 21 0 56 27 22
2019 Compliance, inspection and enforcement 17 18 17 5 8 23 13 54 20 43
2019 Communications or public affairs 29 10 13 4 5 25 13 64 15 47
2019 Access to information and privacy 30 29 19 0 0 15 7 76 0 12
2019 Security 29 11 15 9 3 26 6 60 18 193
2019 Science and technology 18 16 13 8 3 30 12 58 19 114
2019 Administration and operations 32 13 15 11 6 18 5 58 22 88
2019 Human resources 25 21 16 9 4 21 4 62 18 103
2019 Financial management 20 21 10 5 5 24 14 67 16 62
2019 Procurement 15 5 31 10 5 18 15 31 23 18
2019 Information management 16 33 13 4 7 21 6 67 15 28
2019 Information technology 24 16 15 5 4 29 7 63 14 521
2019 Data sciences 19 22 7 6 4 26 16 71 18 42
2019 Policy 29 13 12 9 5 25 8 62 21 93
2019 Project management 19 13 18 9 6 26 9 50 23 48
2019 Other services to the public 22 7 22 7 15 15 11 40 30 23
2019 None of the above 17 14 17 7 6 32 8 50 22 166
2018 Client contact centre 29 19 26 0 0 19 7 65 0 15
2018 Compliance, inspection and enforcement 14 28 15 6 4 27 6 63 15 38
2018 Communications or public affairs 19 20 10 4 3 30 14 70 12 42
2018 Access to information and privacy 20 21 22 20 10 0 6 44 32 12
2018 Security 26 16 17 6 5 25 5 59 16 182
2018 Science and technology 18 17 21 5 0 32 8 57 8 98
2018 Administration and operations 31 19 10 10 8 18 3 63 24 75
2018 Human resources 20 24 13 4 7 25 6 64 16 102
2018 Financial management 31 10 21 4 1 21 12 60 8 49
2018 Procurement 17 0 9 0 0 61 13 67 0 12
2018 Information management 24 14 22 12 5 20 3 49 22 37
2018 Information technology 20 18 18 4 4 30 6 60 13 492
2018 Internal audit 0 24 23 18 0 35 0 37 28 10
2018 Evaluation 9 27 9 9 9 27 9 57 29 11
2018 Data sciences 28 8 14 5 3 32 10 62 14 35
2018 Policy 17 17 23 19 5 18 0 42 29 60
2018 Project management 21 16 30 15 7 9 2 42 24 33
2018 Other services to the public 26 14 26 7 0 7 19 55 10 15
2018 None of the above 17 17 22 8 8 24 4 47 22 166
2017 Client contact centre 28 17 28 0 6 22 0 57 7 18
2017 Communications or public affairs 18 14 15 4 0 45 4 63 7 27
2017 Security 18 12 16 8 8 32 6 49 26 145
2017 Science and technology 14 23 18 4 6 26 10 57 15 73
2017 Administration and operations 17 16 18 5 12 26 7 49 24 62
2017 Human resources 23 25 10 8 3 24 8 70 16 73
2017 Financial management 25 18 13 4 6 25 8 65 16 48
2017 Information management 32 0 28 12 0 24 4 44 17 25
2017 Information technology 15 19 14 7 5 34 5 57 20 347
2017 Evaluation 17 17 0 15 9 43 0 59 41 12
2017 Data sciences 29 10 19 0 5 29 10 62 8 21
2017 Policy 8 25 19 11 8 22 8 47 26 64
2017 Project management 3 13 20 17 13 27 7 25 45 30
2017 None of the above 17 14 19 6 9 31 4 49 22 138
2014 Client contact centre 14 6 26 0 14 41 0 33 24 16
2014 Compliance, inspection and enforcement 24 21 36 0 0 19 0 55 0 25
2014 Communications or public affairs 22 23 19 3 9 19 5 60 15 34
2014 Access to information and privacy 17 39 26 9 0 0 9 62 10 11
2014 Security 27 22 14 7 4 24 2 67 14 162
2014 Science and technology 22 20 10 2 1 40 6 76 5 99
2014 Administration and operations 28 27 13 8 6 16 3 68 16 106
2014 Human resources 20 29 11 2 3 28 7 76 7 85
2014 Financial management 25 18 23 7 5 17 6 55 15 53
2014 Procurement 16 16 16 10 0 24 16 55 18 12
2014 Information management 25 4 21 11 10 17 13 41 29 45
2014 Information technology 22 20 13 7 2 29 7 66 15 394
2014 Other services to the public 6 39 6 0 0 19 29 88 0 15
2014 None of the above 22 19 17 4 8 25 5 58 18 179

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 9 17 4 4 9 0 72 9 22
2019 Compliance, inspection and enforcement 29 32 21 6 6 4 2 65 13 43
2019 Communications or public affairs 54 26 15 4 2 0 0 80 5 47
2019 Access to information and privacy 37 26 15 0 0 15 7 81 0 12
2019 Security 54 23 12 4 1 5 0 82 6 192
2019 Science and technology 36 36 14 5 2 8 0 78 8 114
2019 Administration and operations 49 23 16 5 5 2 0 73 10 88
2019 Human resources 44 28 13 6 0 8 1 79 7 102
2019 Financial management 53 28 10 3 0 5 0 86 4 61
2019 Procurement 41 15 24 5 5 5 5 62 11 18
2019 Information management 31 42 13 0 7 2 4 78 8 28
2019 Information technology 49 27 12 3 2 6 1 81 6 520
2019 Data sciences 40 32 6 7 4 4 7 81 13 42
2019 Policy 37 29 15 5 4 6 4 74 10 92
2019 Project management 38 33 10 11 6 0 2 72 18 48
2019 Other services to the public 33 30 15 4 11 4 4 68 16 23
2019 None of the above 41 27 12 3 7 9 1 76 11 166
2018 Client contact centre 44 31 20 0 0 5 0 79 0 14
2018 Compliance, inspection and enforcement 28 37 20 4 0 10 0 73 5 38
2018 Communications or public affairs 41 37 8 0 4 10 0 87 5 42
2018 Access to information and privacy 26 27 26 10 10 0 0 54 20 12
2018 Security 45 24 13 6 4 8 0 75 11 182
2018 Science and technology 46 31 14 6 0 4 0 80 6 97
2018 Administration and operations 51 25 14 3 3 5 0 79 6 75
2018 Human resources 39 41 8 5 2 4 1 84 7 102
2018 Financial management 49 22 19 4 1 4 0 75 6 49
2018 Procurement 61 22 9 9 0 0 0 83 9 12
2018 Information management 42 23 21 2 5 8 0 71 7 37
2018 Information technology 38 32 16 4 2 7 1 76 7 493
2018 Internal audit 23 42 35 0 0 0 0 65 0 10
2018 Evaluation 27 27 9 9 0 27 0 75 13 11
2018 Data sciences 41 32 13 3 3 8 0 79 7 35
2018 Policy 36 28 21 12 0 3 0 65 13 60
2018 Project management 42 24 18 13 3 0 0 65 16 33
2018 Other services to the public 45 14 29 4 0 7 0 64 5 15
2018 None of the above 35 26 15 13 3 8 1 66 17 166
2017 Client contact centre 39 39 11 0 6 6 0 82 6 18
2017 Communications or public affairs 51 38 11 0 0 0 0 89 0 27
2017 Security 31 29 17 6 4 10 2 69 12 144
2017 Science and technology 36 38 12 6 4 4 0 77 10 73
2017 Administration and operations 37 31 13 2 10 7 0 73 13 61
2017 Human resources 31 41 14 7 0 6 1 78 7 73
2017 Financial management 42 39 6 6 2 4 0 85 9 48
2017 Information management 52 20 8 8 0 12 0 82 9 25
2017 Information technology 34 39 11 6 2 7 1 79 9 345
2017 Evaluation 43 40 0 0 9 9 0 91 9 12
2017 Data sciences 29 29 24 0 5 14 0 67 6 21
2017 Policy 28 38 22 8 1 3 0 68 9 64
2017 Project management 14 41 28 7 7 3 0 57 14 29
2017 None of the above 36 29 17 6 4 6 1 70 11 138
2014 Client contact centre 31 31 6 0 14 17 0 76 17 16
2014 Compliance, inspection and enforcement 41 15 36 0 4 4 0 58 4 25
2014 Communications or public affairs 38 30 13 6 3 7 3 76 10 34
2014 Access to information and privacy 35 30 26 9 0 0 0 65 9 11
2014 Security 43 29 17 4 3 4 0 76 7 162
2014 Science and technology 42 28 12 2 1 15 0 82 3 99
2014 Administration and operations 48 26 11 8 4 3 1 77 12 105
2014 Human resources 42 40 10 3 2 1 1 85 5 85
2014 Financial management 42 30 18 2 5 3 0 75 7 53
2014 Procurement 49 33 0 10 0 8 0 89 11 12
2014 Information management 45 30 11 4 3 4 3 81 7 46
2014 Information technology 40 34 13 4 1 7 1 81 5 395
2014 Other services to the public 22 52 13 0 0 13 0 85 0 15
2014 None of the above 38 30 11 5 5 10 1 76 11 179
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Access to information and privacy 0 100 12
2019 Security 4 96 194
2019 Science and technology 4 96 114
2019 Administration and operations 7 93 88
2019 Human resources 5 95 103
2019 Financial management 0 100 62
2019 Information technology 4 96 519
2019 Policy 6 94 93
2019 None of the above 4 96 166
2018 Communications or public affairs 0 100 42
2018 Access to information and privacy 0 100 12
2018 Security 6 94 182
2018 Procurement 0 100 12
2018 Information technology 4 96 493
2018 Evaluation 0 100 11
2018 Data sciences 0 100 35
2018 None of the above 7 93 166

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 47 53 20
2018 Security 43 57 11
2018 Information technology 30 70 21
2018 None of the above 41 59 12

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 74 26 20

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 11
2018 None of the above 0 100 12

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 11
2018 Information technology 0 100 21
2018 None of the above 0 100 12

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Information technology 0 100 21
2018 None of the above 0 100 12

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 None of the above 0 100 12

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 29 71 20
2018 Information technology 30 70 21

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 40 60 20
2018 Security 51 49 11
2018 Information technology 50 50 21
2018 None of the above 45 55 12

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 11
2018 Information technology 0 100 21

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 11
2018 Information technology 0 100 21
2018 None of the above 0 100 12

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 42 58 20
2018 Information technology 53 47 21
2018 None of the above 41 59 12

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 None of the above 0 100 12

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 50 50 20
2018 Security 57 43 11
2018 None of the above 41 59 12

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 10
2018 Information technology 0 100 20

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 50 50 20
2018 Information technology 56 44 20
2018 None of the above 45 55 12

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 10

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 24 76 20
2018 Information technology 49 51 20

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 0 100 20
2018 Security 0 100 10
2018 Information technology 0 100 20
2018 None of the above 0 100 12

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 7 93 193
2019 Science and technology 4 96 114
2019 Administration and operations 8 92 88
2019 Human resources 6 94 103
2019 Information technology 4 96 520
2019 Policy 7 93 93
2019 None of the above 4 96 166

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 15 22 4 0 21 0 67 5 22
2019 Compliance, inspection and enforcement 8 19 10 4 6 48 4 58 20 43
2019 Communications or public affairs 24 15 16 6 5 21 13 59 17 47
2019 Access to information and privacy 41 29 7 0 0 7 15 91 0 12
2019 Security 28 10 19 4 2 30 7 61 10 194
2019 Science and technology 19 12 17 4 1 37 10 58 9 114
2019 Administration and operations 34 8 19 4 5 25 4 60 13 85
2019 Human resources 27 22 18 3 1 26 4 69 5 103
2019 Financial management 27 14 12 8 0 28 11 67 14 62
2019 Procurement 10 5 20 10 0 44 10 33 22 18
2019 Information management 34 21 16 0 0 26 2 77 0 27
2019 Information technology 28 12 18 2 1 31 7 65 6 521
2019 Data sciences 22 13 11 2 2 32 17 69 9 42
2019 Policy 27 13 15 3 3 32 9 66 10 93
2019 Project management 17 23 17 4 4 29 5 61 13 48
2019 Other services to the public 41 11 30 4 4 11 0 58 8 23
2019 None of the above 20 14 16 4 2 35 10 62 10 166
2018 Client contact centre 22 29 28 0 0 22 0 65 0 15
2018 Compliance, inspection and enforcement 25 16 17 6 3 30 3 61 13 38
2018 Communications or public affairs 20 20 16 0 0 35 9 72 0 42
2018 Access to information and privacy 20 12 46 10 0 0 12 36 11 12
2018 Security 25 15 21 3 3 29 4 60 9 184
2018 Science and technology 15 19 21 2 1 34 7 59 6 98
2018 Administration and operations 31 11 23 2 5 26 2 59 10 75
2018 Human resources 23 21 14 3 2 32 4 70 8 102
2018 Financial management 29 3 17 2 1 37 10 61 7 48
2018 Procurement 9 0 9 0 0 66 15 50 0 11
2018 Information management 24 14 30 2 0 27 3 54 3 37
2018 Information technology 21 15 19 2 3 34 6 61 8 487
2018 Internal audit 0 24 30 12 0 35 0 37 18 10
2018 Evaluation 36 18 9 0 0 36 0 86 0 11
2018 Data sciences 31 11 12 2 0 37 7 75 3 35
2018 Policy 28 16 22 9 1 22 2 58 13 60
2018 Project management 31 13 19 3 3 28 2 63 9 33
2018 Other services to the public 26 14 12 22 0 7 19 55 29 15
2018 None of the above 19 17 20 3 5 30 6 57 12 166
2017 Client contact centre 17 22 17 6 0 33 6 64 9 18
2017 Communications or public affairs 22 14 11 0 4 42 8 70 7 27
2017 Security 20 13 14 3 4 40 6 60 14 145
2017 Science and technology 14 20 17 6 1 32 10 59 12 72
2017 Administration and operations 18 19 23 0 3 30 7 59 5 62
2017 Human resources 26 22 14 0 0 29 10 77 0 73
2017 Financial management 23 20 19 0 4 28 6 65 6 48
2017 Information management 36 8 20 4 0 24 8 65 6 25
2017 Information technology 18 18 16 3 2 38 6 63 9 346
2017 Evaluation 9 17 9 6 17 43 0 45 41 12
2017 Data sciences 33 5 14 5 0 38 5 67 8 21
2017 Policy 19 20 23 2 0 30 6 62 3 63
2017 Project management 3 17 13 0 3 50 13 55 9 30
2017 None of the above 22 9 15 3 2 43 6 60 10 138
2014 Client contact centre 20 28 12 0 0 41 0 80 0 16
2014 Compliance, inspection and enforcement 26 8 19 0 0 36 11 64 0 25
2014 Communications or public affairs 36 16 10 5 0 14 19 77 8 34
2014 Access to information and privacy 35 17 17 0 0 30 0 75 0 11
2014 Security 29 18 14 4 1 30 5 73 7 162
2014 Science and technology 24 15 9 0 4 42 6 75 7 99
2014 Administration and operations 28 23 13 4 4 24 3 70 11 106
2014 Human resources 22 22 15 0 0 33 9 75 0 85
2014 Financial management 29 15 26 0 2 21 8 61 2 53
2014 Procurement 16 24 19 0 0 24 16 69 0 12
2014 Information management 20 13 19 5 3 26 14 55 13 46
2014 Information technology 25 14 16 3 1 35 7 67 7 395
2014 Other services to the public 13 6 22 0 0 45 13 47 0 15
2014 None of the above 23 16 14 3 2 33 9 67 8 179

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 11 17 9 0 13 0 70 10 22
2019 Compliance, inspection and enforcement 31 42 11 6 6 4 0 76 13 42
2019 Communications or public affairs 49 33 15 0 4 0 0 82 4 47
2019 Access to information and privacy 49 29 0 7 0 0 15 91 9 12
2019 Security 52 23 13 4 1 6 1 81 5 194
2019 Science and technology 42 32 14 4 1 5 1 80 6 114
2019 Administration and operations 56 17 15 3 4 4 0 77 8 86
2019 Human resources 48 27 14 1 0 8 2 84 1 102
2019 Financial management 64 25 3 5 0 3 0 91 5 62
2019 Procurement 41 13 15 5 0 26 0 73 7 18
2019 Information management 46 24 12 0 0 13 4 85 0 28
2019 Information technology 52 24 11 3 1 8 1 84 4 520
2019 Data sciences 51 18 9 4 0 18 0 84 5 42
2019 Policy 45 17 16 5 2 11 4 73 8 93
2019 Project management 41 37 10 4 4 4 0 81 9 48
2019 Other services to the public 44 18 22 7 4 4 0 65 12 23
2019 None of the above 45 26 11 4 2 11 1 80 7 166
2018 Client contact centre 29 41 16 0 0 14 0 81 0 15
2018 Compliance, inspection and enforcement 37 33 20 0 0 10 0 78 0 38
2018 Communications or public affairs 49 33 5 0 3 10 0 92 3 42
2018 Access to information and privacy 26 32 26 10 0 0 5 62 11 12
2018 Security 47 24 14 4 3 8 0 77 8 183
2018 Science and technology 45 32 13 3 1 6 0 82 5 98
2018 Administration and operations 50 25 18 1 3 3 0 77 4 75
2018 Human resources 41 38 9 4 1 7 0 85 6 102
2018 Financial management 51 24 17 0 1 7 0 80 1 49
2018 Procurement 52 39 9 0 0 0 0 91 0 12
2018 Information management 45 30 15 2 0 9 0 82 2 37
2018 Information technology 39 31 14 4 2 9 1 78 6 491
2018 Internal audit 29 25 12 12 0 23 0 70 15 10
2018 Evaluation 45 36 0 0 0 18 0 100 0 11
2018 Data sciences 41 34 17 3 0 5 0 79 3 35
2018 Policy 44 25 20 6 1 4 0 72 7 60
2018 Project management 54 22 15 3 7 0 0 75 10 33
2018 Other services to the public 60 14 4 7 0 14 0 86 8 15
2018 None of the above 40 23 16 4 3 12 2 74 8 166
2017 Client contact centre 33 39 17 0 6 6 0 76 6 18
2017 Communications or public affairs 62 26 4 0 4 4 0 92 4 27
2017 Security 44 32 8 2 2 11 1 87 5 146
2017 Science and technology 39 34 15 1 4 6 1 78 6 73
2017 Administration and operations 41 25 18 2 5 8 2 73 7 62
2017 Human resources 39 33 12 3 0 10 3 83 3 73
2017 Financial management 56 33 2 2 2 4 0 93 4 48
2017 Information management 52 24 12 4 0 8 0 83 4 25
2017 Information technology 36 36 15 3 1 8 1 79 5 347
2017 Evaluation 51 32 9 0 9 0 0 83 9 12
2017 Data sciences 38 29 10 5 0 14 5 82 6 21
2017 Policy 44 37 14 2 0 3 0 84 2 64
2017 Project management 20 47 3 7 3 20 0 83 13 30
2017 None of the above 43 25 14 1 1 14 1 80 3 138
2014 Client contact centre 26 34 6 0 0 35 0 91 0 16
2014 Compliance, inspection and enforcement 41 11 23 4 0 17 4 66 5 25
2014 Communications or public affairs 44 20 8 5 0 13 10 83 7 34
2014 Access to information and privacy 44 56 0 0 0 0 0 100 0 11
2014 Security 42 28 12 3 1 12 1 81 4 162
2014 Science and technology 40 29 9 0 4 18 0 84 5 99
2014 Administration and operations 47 27 12 3 3 7 1 80 6 106
2014 Human resources 39 40 8 0 1 11 1 89 1 85
2014 Financial management 42 35 15 0 2 4 2 82 2 53
2014 Procurement 57 24 10 0 0 8 0 89 0 12
2014 Information management 35 29 17 2 3 9 5 75 6 45
2014 Information technology 41 32 11 4 1 11 1 83 5 394
2014 Other services to the public 13 48 19 0 0 19 0 76 0 15
2014 None of the above 43 26 14 2 2 13 1 79 4 179
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 24 17 7 4 0 0 72 11 22
2019 Compliance, inspection and enforcement 26 22 13 29 10 0 0 48 39 43
2019 Communications or public affairs 59 20 10 5 5 0 0 79 10 47
2019 Access to information and privacy 37 26 7 15 15 0 0 63 29 12
2019 Security 32 31 16 11 9 0 1 63 21 194
2019 Science and technology 19 33 25 8 15 1 0 52 23 114
2019 Administration and operations 35 31 17 9 5 0 3 68 14 87
2019 Human resources 47 27 10 9 5 0 2 76 13 103
2019 Financial management 26 31 19 8 16 0 0 57 24 62
2019 Procurement 10 44 31 15 0 0 0 54 15 18
2019 Information management 17 11 37 22 11 0 2 28 34 28
2019 Information technology 26 28 22 9 14 0 0 54 24 518
2019 Data sciences 29 40 10 10 10 0 0 69 21 42
2019 Policy 36 19 21 9 16 0 0 55 25 93
2019 Project management 31 24 23 14 8 0 0 55 22 48
2019 Other services to the public 30 22 26 7 15 0 0 52 22 23
2019 None of the above 27 30 17 10 14 0 2 58 25 166
2018 Client contact centre 55 30 0 0 14 0 0 86 14 15
2018 Compliance, inspection and enforcement 46 21 19 11 3 0 0 67 14 38
2018 Communications or public affairs 45 31 14 8 3 0 0 76 10 42
2018 Access to information and privacy 22 21 26 10 20 0 0 44 30 12
2018 Security 45 29 19 5 2 1 0 75 7 183
2018 Science and technology 38 33 17 6 6 0 0 72 11 98
2018 Administration and operations 35 33 18 10 4 0 0 68 14 75
2018 Human resources 54 26 11 3 6 0 1 80 9 103
2018 Financial management 42 24 21 4 9 0 0 66 13 49
2018 Procurement 26 5 35 9 9 9 9 37 21 12
2018 Information management 47 23 17 9 2 0 3 71 12 37
2018 Information technology 32 35 17 8 7 0 1 68 15 492
2018 Internal audit 47 23 7 12 12 0 0 70 23 10
2018 Evaluation 45 0 18 18 18 0 0 45 36 11
2018 Data sciences 29 33 15 13 9 0 0 63 23 34
2018 Policy 35 32 13 7 14 0 0 66 20 60
2018 Project management 29 38 12 11 10 0 0 67 21 32
2018 Other services to the public 29 40 4 7 14 0 5 73 23 15
2018 None of the above 37 23 19 12 6 0 2 61 19 165
2017 Client contact centre 39 33 6 11 6 0 6 76 18 18
2017 Communications or public affairs 66 23 11 0 0 0 0 89 0 27
2017 Security 50 28 12 4 4 0 2 80 8 145
2017 Science and technology 42 28 19 3 7 0 1 71 10 73
2017 Administration and operations 58 26 7 7 3 0 0 84 10 62
2017 Human resources 60 21 13 1 4 0 1 82 5 72
2017 Financial management 47 21 11 13 8 0 0 68 21 48
2017 Information management 60 12 16 4 4 0 4 75 8 25
2017 Information technology 45 29 13 6 6 0 1 75 12 347
2017 Evaluation 57 26 17 0 0 0 0 83 0 12
2017 Data sciences 29 52 19 0 0 0 0 81 0 21
2017 Policy 37 34 14 3 10 0 2 73 13 64
2017 Project management 30 37 17 7 7 0 3 69 14 30
2017 None of the above 44 31 14 3 5 1 1 77 9 138

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 39 46 4 0 0 0 50 4 22
2019 Compliance, inspection and enforcement 29 33 27 10 2 0 0 61 12 43
2019 Communications or public affairs 37 34 14 11 4 0 0 71 15 46
2019 Access to information and privacy 24 21 32 16 8 0 0 45 24 11
2019 Security 29 35 17 13 6 0 1 64 19 191
2019 Science and technology 30 34 18 13 4 1 0 65 17 114
2019 Administration and operations 36 36 19 3 5 0 0 72 9 87
2019 Human resources 20 21 21 20 17 0 1 42 38 103
2019 Financial management 30 34 20 10 6 0 0 64 16 62
2019 Procurement 21 23 36 5 15 0 0 44 20 18
2019 Information management 18 18 46 7 7 0 2 38 15 28
2019 Information technology 27 35 21 12 5 0 0 62 17 521
2019 Data sciences 28 39 20 6 4 0 2 69 11 42
2019 Policy 28 30 22 13 8 0 0 58 21 93
2019 Project management 9 49 18 9 13 2 0 59 22 47
2019 Other services to the public 44 11 33 11 0 0 0 56 11 23
2019 None of the above 31 34 17 11 6 0 1 65 18 166
2018 Client contact centre 29 29 16 19 7 0 0 58 26 15
2018 Compliance, inspection and enforcement 32 32 25 9 3 0 0 64 11 38
2018 Communications or public affairs 18 34 23 15 10 0 0 52 25 42
2018 Access to information and privacy 0 6 42 30 22 0 0 6 52 12
2018 Security 32 34 22 8 5 0 0 66 13 184
2018 Science and technology 23 39 28 7 3 0 0 62 10 98
2018 Administration and operations 13 44 29 8 6 0 0 57 13 75
2018 Human resources 13 31 27 16 13 0 0 44 29 103
2018 Financial management 28 24 22 17 9 0 0 53 25 49
2018 Procurement 9 31 26 35 0 0 0 39 35 12
2018 Information management 41 22 15 10 12 0 0 63 22 37
2018 Information technology 23 30 30 10 6 0 1 54 16 492
2018 Internal audit 23 47 18 12 0 0 0 70 12 10
2018 Evaluation 27 55 18 0 0 0 0 82 0 11
2018 Data sciences 34 30 23 10 3 0 0 64 13 34
2018 Policy 15 33 29 17 6 0 0 48 23 60
2018 Project management 20 28 17 21 13 0 0 48 35 33
2018 Other services to the public 26 38 22 14 0 0 0 64 14 15
2018 None of the above 24 35 26 9 3 0 2 60 13 165
2017 Client contact centre 17 11 44 17 11 0 0 28 28 18
2017 Communications or public affairs 19 34 28 11 8 0 0 53 19 27
2017 Security 28 35 20 10 6 0 1 64 16 146
2017 Science and technology 17 41 29 13 0 0 0 58 13 73
2017 Administration and operations 30 47 18 3 1 0 0 77 5 62
2017 Human resources 17 33 30 12 8 0 0 49 20 73
2017 Financial management 15 36 23 18 8 0 0 51 26 48
2017 Information management 32 40 16 8 4 0 0 72 12 25
2017 Information technology 20 39 26 11 3 0 1 60 14 347
2017 Evaluation 17 49 26 9 0 0 0 66 9 12
2017 Data sciences 30 40 20 0 5 0 5 74 5 20
2017 Policy 19 32 26 15 8 0 0 51 23 64
2017 Project management 13 37 23 10 10 0 7 54 21 30
2017 None of the above 28 29 19 11 10 0 3 59 22 138

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 39 20 0 0 0 0 80 0 22
2019 Compliance, inspection and enforcement 41 36 19 4 0 0 0 77 4 42
2019 Communications or public affairs 52 25 18 5 0 0 0 77 5 47
2019 Access to information and privacy 32 44 8 0 16 0 0 76 16 11
2019 Security 43 32 17 6 1 0 1 76 7 194
2019 Science and technology 47 29 16 4 2 1 1 77 6 114
2019 Administration and operations 45 36 16 3 0 0 0 81 3 87
2019 Human resources 31 27 24 11 6 0 1 58 18 100
2019 Financial management 37 32 21 4 7 0 0 68 11 61
2019 Procurement 36 28 25 5 5 0 0 64 10 18
2019 Information management 38 28 21 7 4 0 2 67 11 28
2019 Information technology 44 30 17 6 3 0 0 74 9 512
2019 Data sciences 64 17 13 2 2 0 2 82 5 42
2019 Policy 38 30 17 7 8 0 0 68 15 93
2019 Project management 25 40 16 6 9 2 1 67 16 48
2019 Other services to the public 46 35 15 0 4 0 0 81 4 22
2019 None of the above 49 25 13 8 2 0 3 77 10 166
2018 Client contact centre 31 28 28 5 0 8 0 64 5 14
2018 Compliance, inspection and enforcement 41 38 12 3 6 0 0 80 9 38
2018 Communications or public affairs 29 38 13 18 3 0 0 67 20 42
2018 Access to information and privacy 12 22 30 20 16 0 0 34 36 12
2018 Security 48 29 16 7 1 0 1 77 7 182
2018 Science and technology 43 41 12 3 2 0 0 83 5 97
2018 Administration and operations 29 50 10 7 4 0 0 79 11 75
2018 Human resources 26 31 26 6 9 0 1 58 16 103
2018 Financial management 37 17 32 10 4 0 0 54 14 49
2018 Procurement 9 26 31 17 9 0 9 38 28 12
2018 Information management 42 22 18 6 11 0 0 65 17 37
2018 Information technology 37 31 19 8 4 0 1 69 12 489
2018 Internal audit 23 65 0 12 0 0 0 88 12 10
2018 Evaluation 55 36 9 0 0 0 0 91 0 11
2018 Data sciences 70 19 8 0 0 3 0 92 0 34
2018 Policy 25 35 24 9 7 0 0 60 16 60
2018 Project management 24 29 25 22 0 0 0 54 22 33
2018 Other services to the public 48 30 14 7 0 0 0 78 7 15
2018 None of the above 43 30 18 5 1 0 3 75 7 163
2017 Client contact centre 28 33 6 17 11 0 6 65 29 18
2017 Communications or public affairs 36 34 30 0 0 0 0 70 0 27
2017 Security 41 36 14 5 2 0 2 79 7 146
2017 Science and technology 34 42 14 8 0 0 1 78 8 73
2017 Administration and operations 47 37 10 5 2 0 0 84 6 62
2017 Human resources 25 30 24 16 4 0 1 56 20 73
2017 Financial management 19 35 19 16 8 0 2 55 25 48
2017 Information management 48 32 16 0 4 0 0 80 4 25
2017 Information technology 36 38 17 7 1 0 1 74 9 347
2017 Evaluation 34 26 32 0 0 0 9 65 0 12
2017 Data sciences 81 14 0 0 0 0 5 100 0 21
2017 Policy 27 31 29 8 4 0 0 59 12 63
2017 Project management 27 37 20 3 7 0 7 68 11 30
2017 None of the above 39 34 9 11 3 0 4 76 14 138

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 17 35 20 13 0 0 33 33 22
2019 Compliance, inspection and enforcement 31 19 24 23 3 0 0 49 26 43
2019 Communications or public affairs 39 26 19 5 7 0 4 67 13 47
2019 Access to information and privacy 40 8 28 24 0 0 0 48 24 11
2019 Security 22 24 24 15 14 1 1 46 29 194
2019 Science and technology 26 20 28 19 6 1 0 46 26 113
2019 Administration and operations 29 31 20 15 4 0 1 60 19 87
2019 Human resources 13 14 25 17 30 0 1 28 47 102
2019 Financial management 20 35 26 12 7 0 0 55 19 61
2019 Procurement 21 20 25 23 10 0 0 41 34 18
2019 Information management 19 24 13 18 22 0 2 45 41 28
2019 Information technology 18 28 23 18 13 0 0 46 31 517
2019 Data sciences 38 27 9 17 9 0 0 65 26 41
2019 Policy 36 21 24 10 9 0 0 57 19 93
2019 Project management 15 26 22 19 15 2 1 42 35 48
2019 Other services to the public 11 45 15 18 11 0 0 56 30 23
2019 None of the above 18 32 26 12 10 0 2 50 23 164
2018 Client contact centre 7 7 52 12 14 7 0 16 28 15
2018 Compliance, inspection and enforcement 35 20 15 19 11 0 0 55 30 38
2018 Communications or public affairs 27 30 20 15 8 0 0 57 23 42
2018 Access to information and privacy 6 16 15 46 16 0 0 22 62 12
2018 Security 26 28 25 12 7 1 0 55 19 180
2018 Science and technology 19 32 28 16 5 0 0 51 21 98
2018 Administration and operations 20 34 29 14 4 0 0 53 18 75
2018 Human resources 13 24 33 11 19 0 0 37 30 104
2018 Financial management 26 33 26 10 4 0 0 59 14 49
2018 Procurement 9 17 48 26 0 0 0 26 26 12
2018 Information management 20 24 22 9 24 0 0 44 34 37
2018 Information technology 19 29 27 15 8 0 1 49 24 487
2018 Internal audit 35 29 25 12 0 0 0 64 12 10
2018 Evaluation 64 18 9 0 9 0 0 82 9 11
2018 Data sciences 36 22 24 13 5 0 0 58 18 34
2018 Policy 26 18 24 23 7 0 2 45 30 60
2018 Project management 5 35 20 30 10 0 0 40 40 33
2018 Other services to the public 5 28 31 20 16 0 0 33 36 14
2018 None of the above 22 27 26 17 8 0 1 49 25 164
2017 Client contact centre 17 6 39 22 11 0 6 24 35 18
2017 Communications or public affairs 23 36 11 19 8 4 0 61 27 27
2017 Security 19 38 20 13 9 0 1 57 22 146
2017 Science and technology 14 28 30 20 7 0 1 42 28 73
2017 Administration and operations 40 25 21 10 3 2 0 66 13 62
2017 Human resources 19 25 28 21 8 0 0 44 28 73
2017 Financial management 23 40 24 4 6 0 2 65 11 48
2017 Information management 24 28 32 12 4 0 0 52 16 25
2017 Information technology 17 31 27 17 8 0 0 49 25 347
2017 Evaluation 26 51 15 0 9 0 0 77 9 12
2017 Data sciences 33 38 19 0 5 0 5 75 5 21
2017 Policy 16 40 19 14 10 0 0 57 25 63
2017 Project management 7 10 43 17 17 3 3 18 36 30
2017 None of the above 17 32 22 15 10 0 4 51 26 137

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 29 0 0 4 0 18 95 5 21
2019 Compliance, inspection and enforcement 71 17 9 1 0 0 2 90 1 42
2019 Communications or public affairs 76 14 2 4 0 0 4 94 4 47
2019 Access to information and privacy 64 28 0 8 0 0 0 92 8 11
2019 Security 61 23 7 3 1 1 5 89 4 193
2019 Science and technology 68 22 4 3 1 1 1 92 4 114
2019 Administration and operations 64 20 11 1 0 0 3 88 1 87
2019 Human resources 48 25 9 8 4 1 5 78 12 100
2019 Financial management 71 18 8 2 2 0 0 89 4 62
2019 Procurement 51 28 10 5 0 0 5 84 5 18
2019 Information management 63 13 7 10 4 0 2 79 14 28
2019 Information technology 60 25 10 2 2 0 2 86 4 518
2019 Data sciences 69 25 2 0 0 0 4 98 0 42
2019 Policy 55 27 10 6 3 0 0 81 9 93
2019 Project management 44 28 14 9 2 2 2 75 11 48
2019 Other services to the public 74 22 4 0 0 0 0 96 0 23
2019 None of the above 65 14 7 4 3 0 6 84 8 165
2018 Client contact centre 59 33 0 0 0 7 0 100 0 15
2018 Compliance, inspection and enforcement 70 21 6 2 0 0 2 93 2 38
2018 Communications or public affairs 59 33 5 0 0 0 3 95 0 42
2018 Access to information and privacy 67 23 0 0 0 0 11 100 0 11
2018 Security 58 25 8 4 1 1 3 87 5 183
2018 Science and technology 64 23 9 3 0 0 1 88 3 98
2018 Administration and operations 51 28 11 2 2 0 5 84 5 75
2018 Human resources 52 28 12 7 2 0 0 80 8 103
2018 Financial management 54 19 13 12 0 0 2 75 13 48
2018 Procurement 43 22 17 0 0 0 17 79 0 12
2018 Information management 70 14 5 12 0 0 0 84 12 36
2018 Information technology 59 25 8 3 2 0 2 87 5 492
2018 Internal audit 46 36 18 0 0 0 0 82 0 10
2018 Evaluation 73 18 9 0 0 0 0 91 0 11
2018 Data sciences 73 16 5 3 0 0 3 92 3 34
2018 Policy 53 22 16 5 2 0 2 76 7 60
2018 Project management 49 16 20 7 5 0 3 68 12 33
2018 Other services to the public 81 4 14 0 0 0 0 86 0 15
2018 None of the above 67 15 9 3 2 0 5 86 5 165
2017 Client contact centre 44 28 6 6 6 0 11 81 13 18
2017 Communications or public affairs 82 8 10 0 0 0 0 90 0 27
2017 Security 53 31 6 3 0 0 8 91 3 146
2017 Science and technology 52 37 7 1 0 0 2 92 1 73
2017 Administration and operations 63 23 9 0 2 0 3 89 2 62
2017 Human resources 49 28 11 2 0 0 10 85 3 72
2017 Financial management 38 36 16 2 4 0 4 77 6 48
2017 Information management 84 12 0 0 0 0 4 100 0 25
2017 Information technology 58 26 10 2 1 0 3 87 3 347
2017 Evaluation 77 15 0 9 0 0 0 91 9 12
2017 Data sciences 71 10 10 0 0 0 10 89 0 21
2017 Policy 54 24 13 2 3 0 5 82 5 64
2017 Project management 40 27 17 3 3 0 10 74 7 30
2017 None of the above 51 23 10 3 3 1 9 82 8 138

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 28 26 4 0 0 0 70 4 22
2019 Compliance, inspection and enforcement 41 29 21 2 7 0 0 70 9 43
2019 Communications or public affairs 42 39 5 5 9 0 0 81 14 47
2019 Access to information and privacy 44 34 7 7 7 0 0 78 15 12
2019 Security 51 24 14 6 4 0 1 76 10 194
2019 Science and technology 46 32 12 8 2 1 0 78 10 114
2019 Administration and operations 46 27 14 9 3 0 0 74 12 88
2019 Human resources 40 24 18 6 8 1 2 66 15 103
2019 Financial management 38 33 23 5 0 0 0 72 5 61
2019 Procurement 36 44 5 10 5 0 0 80 15 18
2019 Information management 34 30 15 11 7 0 2 66 19 28
2019 Information technology 47 31 13 6 3 0 0 78 9 516
2019 Data sciences 49 31 11 6 2 0 0 81 8 42
2019 Policy 50 29 7 11 3 0 0 79 14 92
2019 Project management 29 34 16 13 4 4 0 66 18 48
2019 Other services to the public 52 22 19 7 0 0 0 74 7 23
2019 None of the above 50 24 15 8 3 0 0 74 11 164
2018 Client contact centre 33 36 23 0 7 0 0 70 7 15
2018 Compliance, inspection and enforcement 60 22 6 12 0 0 0 82 12 38
2018 Communications or public affairs 51 31 15 0 3 0 0 82 3 42
2018 Access to information and privacy 22 56 12 10 0 0 0 78 10 12
2018 Security 49 29 13 6 2 0 0 78 8 183
2018 Science and technology 46 27 20 5 2 0 0 73 7 98
2018 Administration and operations 42 34 12 5 7 0 0 76 12 75
2018 Human resources 37 24 22 12 5 0 0 62 17 103
2018 Financial management 42 19 19 12 9 0 0 60 21 49
2018 Procurement 31 26 26 9 9 0 0 57 17 12
2018 Information management 45 32 9 14 0 0 0 77 14 37
2018 Information technology 42 31 16 6 4 0 1 74 10 488
2018 Internal audit 46 36 18 0 0 0 0 82 0 10
2018 Evaluation 45 45 9 0 0 0 0 91 0 11
2018 Data sciences 55 27 15 3 0 0 0 82 3 34
2018 Policy 36 29 14 10 10 0 0 66 20 60
2018 Project management 19 38 22 15 7 0 0 57 21 33
2018 Other services to the public 50 35 15 0 0 0 0 85 0 14
2018 None of the above 41 30 19 3 5 0 2 72 9 165
2017 Client contact centre 28 39 28 6 0 0 0 67 6 18
2017 Communications or public affairs 37 22 34 4 0 4 0 61 4 27
2017 Security 42 31 18 5 3 0 1 73 8 145
2017 Science and technology 33 36 24 4 3 0 0 69 7 73
2017 Administration and operations 40 39 13 7 2 0 0 79 8 61
2017 Human resources 29 47 18 4 2 0 0 76 7 73
2017 Financial management 36 32 19 8 4 0 0 69 12 47
2017 Information management 48 36 12 4 0 0 0 84 4 25
2017 Information technology 36 37 14 9 3 0 0 73 13 347
2017 Evaluation 51 32 9 9 0 0 0 83 9 12
2017 Data sciences 43 33 10 5 10 0 0 76 14 21
2017 Policy 30 37 18 6 9 0 0 67 15 64
2017 Project management 23 47 17 3 10 0 0 70 13 30
2017 None of the above 38 30 12 13 6 0 1 69 19 138

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 41 22 0 0 0 0 78 0 22
2019 Compliance, inspection and enforcement 34 31 17 8 10 0 0 65 18 43
2019 Communications or public affairs 45 32 12 9 2 0 0 77 11 47
2019 Access to information and privacy 44 41 7 7 0 0 0 85 7 12
2019 Security 35 31 16 12 5 0 1 67 17 193
2019 Science and technology 34 38 20 2 5 1 0 72 7 113
2019 Administration and operations 50 37 11 1 2 0 0 86 3 88
2019 Human resources 20 37 26 9 9 0 0 56 18 103
2019 Financial management 36 32 25 7 0 0 0 68 7 62
2019 Procurement 49 31 15 5 0 0 0 80 5 18
2019 Information management 42 23 19 6 4 0 6 69 10 28
2019 Information technology 39 35 17 6 3 0 0 74 9 521
2019 Data sciences 54 30 14 0 0 1 0 86 0 41
2019 Policy 36 40 17 4 3 0 0 76 7 93
2019 Project management 37 26 26 7 4 2 0 63 10 47
2019 Other services to the public 41 33 22 4 0 0 0 74 4 23
2019 None of the above 34 34 18 7 5 1 1 70 12 166
2018 Client contact centre 26 43 22 4 4 0 0 70 9 15
2018 Compliance, inspection and enforcement 38 33 11 14 3 0 0 72 17 38
2018 Communications or public affairs 45 37 13 3 3 0 0 82 5 42
2018 Access to information and privacy 22 46 32 0 0 0 0 68 0 12
2018 Security 35 32 21 8 3 1 1 68 11 183
2018 Science and technology 39 31 18 11 2 0 0 69 13 98
2018 Administration and operations 49 37 11 2 2 0 0 86 3 75
2018 Human resources 23 32 30 9 5 1 0 56 13 104
2018 Financial management 36 40 17 4 2 0 0 76 7 49
2018 Procurement 35 48 9 9 0 0 0 83 9 12
2018 Information management 39 26 26 9 0 0 0 65 9 36
2018 Information technology 32 36 20 7 3 1 0 69 10 491
2018 Internal audit 35 36 12 18 0 0 0 70 18 10
2018 Evaluation 27 55 18 0 0 0 0 82 0 11
2018 Data sciences 36 36 17 6 5 0 0 72 11 35
2018 Policy 36 31 23 9 0 0 0 68 9 60
2018 Project management 9 58 25 5 3 0 0 67 9 33
2018 Other services to the public 38 33 22 7 0 0 0 71 7 15
2018 None of the above 28 38 16 11 4 1 2 67 16 166
2017 Client contact centre 33 50 17 0 0 0 0 83 0 18
2017 Communications or public affairs 44 44 8 0 0 4 0 92 0 27
2017 Security 34 36 15 6 7 0 2 72 13 144
2017 Science and technology 26 36 16 18 4 0 0 62 22 73
2017 Administration and operations 49 31 13 5 2 0 0 81 7 62
2017 Human resources 23 36 29 8 1 1 1 60 10 73
2017 Financial management 33 40 13 11 2 2 0 74 13 48
2017 Information management 40 32 20 8 0 0 0 72 8 25
2017 Information technology 35 34 17 9 4 0 0 70 14 347
2017 Evaluation 26 40 17 9 9 0 0 66 17 12
2017 Data sciences 29 48 24 0 0 0 0 76 0 21
2017 Policy 14 45 26 13 2 0 0 60 14 64
2017 Project management 17 47 20 10 7 0 0 63 17 30
2017 None of the above 30 36 16 11 4 0 3 68 16 138

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 24 52 4 0 0 0 44 4 22
2019 Compliance, inspection and enforcement 31 21 33 10 6 0 0 52 16 43
2019 Communications or public affairs 59 22 13 5 1 0 0 81 7 47
2019 Access to information and privacy 37 26 29 7 0 0 0 63 7 12
2019 Security 26 30 26 12 6 0 1 57 18 194
2019 Science and technology 27 42 18 8 4 1 0 69 12 114
2019 Administration and operations 41 39 14 3 3 0 0 80 6 88
2019 Human resources 14 38 21 19 7 0 1 53 26 103
2019 Financial management 29 37 18 14 2 0 0 66 16 62
2019 Procurement 36 34 20 10 0 0 0 69 10 18
2019 Information management 24 35 21 7 6 0 6 64 14 28
2019 Information technology 24 40 22 10 5 0 0 63 14 518
2019 Data sciences 35 44 10 6 4 0 0 79 10 42
2019 Policy 30 39 16 12 4 0 0 69 16 93
2019 Project management 19 30 28 19 0 4 0 51 20 48
2019 Other services to the public 33 26 33 7 0 0 0 59 7 23
2019 None of the above 19 42 25 5 8 0 1 62 13 165
2018 Client contact centre 14 55 12 7 4 7 0 75 12 15
2018 Compliance, inspection and enforcement 27 35 20 17 0 0 0 63 17 38
2018 Communications or public affairs 38 34 18 5 5 0 0 72 10 42
2018 Access to information and privacy 16 36 48 0 0 0 0 52 0 12
2018 Security 29 35 22 8 6 1 0 64 14 183
2018 Science and technology 26 40 24 7 3 0 0 66 10 98
2018 Administration and operations 31 42 16 7 4 0 0 73 11 75
2018 Human resources 20 42 14 18 6 1 0 62 24 104
2018 Financial management 31 37 20 11 2 0 0 67 13 49
2018 Procurement 17 48 9 26 0 0 0 65 26 12
2018 Information management 21 27 31 17 5 0 0 48 22 36
2018 Information technology 25 36 21 11 6 0 0 61 17 489
2018 Internal audit 12 59 23 7 0 0 0 70 7 10
2018 Evaluation 27 36 18 0 18 0 0 64 18 11
2018 Data sciences 37 25 24 6 8 0 0 62 14 35
2018 Policy 19 36 26 15 4 0 0 55 19 60
2018 Project management 14 28 50 9 0 0 0 42 9 33
2018 Other services to the public 41 26 26 7 0 0 0 67 7 15
2018 None of the above 24 36 22 13 4 0 1 61 18 165
2017 Client contact centre 22 33 28 11 6 0 0 56 17 18
2017 Communications or public affairs 30 36 15 15 0 4 0 69 16 27
2017 Security 31 29 26 7 6 0 1 60 14 145
2017 Science and technology 26 29 29 11 6 0 0 55 17 73
2017 Administration and operations 31 45 14 8 2 0 0 76 9 62
2017 Human resources 19 31 26 15 7 1 0 52 22 73
2017 Financial management 28 36 23 8 4 0 0 64 13 48
2017 Information management 32 28 28 8 4 0 0 60 12 25
2017 Information technology 21 41 23 11 5 0 0 61 16 346
2017 Evaluation 17 43 32 9 0 0 0 60 9 12
2017 Data sciences 14 52 24 5 0 0 5 70 5 21
2017 Policy 11 46 25 14 3 0 0 58 17 64
2017 Project management 7 33 33 20 7 0 0 40 27 30
2017 None of the above 20 34 26 10 7 0 3 55 17 138

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 21 43 9 0 0 0 48 9 22
2019 Compliance, inspection and enforcement 47 14 21 8 10 0 0 61 18 43
2019 Communications or public affairs 39 25 21 12 3 0 0 64 15 47
2019 Access to information and privacy 44 34 15 0 7 0 0 78 7 12
2019 Security 30 29 21 12 9 0 0 59 21 192
2019 Science and technology 27 36 25 7 5 1 0 63 12 114
2019 Administration and operations 43 31 16 8 3 0 0 73 10 88
2019 Human resources 21 35 20 15 9 0 0 55 25 103
2019 Financial management 25 34 21 17 3 0 0 58 20 61
2019 Procurement 54 25 15 5 0 0 0 80 5 18
2019 Information management 29 36 10 13 6 0 6 69 21 28
2019 Information technology 31 34 20 11 4 0 0 65 15 520
2019 Data sciences 26 46 17 4 7 0 0 72 10 42
2019 Policy 37 27 23 10 4 0 0 64 14 93
2019 Project management 21 44 16 15 4 0 0 64 19 48
2019 Other services to the public 37 26 26 4 7 0 0 63 11 23
2019 None of the above 33 29 20 9 8 0 1 62 18 166
2018 Client contact centre 22 45 22 7 4 0 0 67 12 15
2018 Compliance, inspection and enforcement 34 32 11 16 7 0 0 65 23 38
2018 Communications or public affairs 39 25 28 8 0 0 0 65 8 42
2018 Access to information and privacy 16 58 16 10 0 0 0 74 10 12
2018 Security 33 30 20 10 6 1 0 64 16 184
2018 Science and technology 27 37 25 9 2 0 0 64 11 97
2018 Administration and operations 36 34 20 7 3 0 0 70 10 74
2018 Human resources 29 27 25 12 8 0 0 55 20 104
2018 Financial management 38 29 22 11 0 0 0 67 11 49
2018 Procurement 26 22 35 17 0 0 0 48 17 12
2018 Information management 32 23 37 6 2 0 0 55 8 36
2018 Information technology 27 36 20 10 6 1 0 63 16 489
2018 Internal audit 29 41 7 12 12 0 0 70 23 10
2018 Evaluation 27 45 18 0 9 0 0 73 9 11
2018 Data sciences 27 43 14 11 5 0 0 69 16 35
2018 Policy 28 34 22 11 4 0 0 63 15 60
2018 Project management 24 20 33 24 0 0 0 44 24 33
2018 Other services to the public 55 19 19 7 0 0 0 74 7 15
2018 None of the above 23 37 19 16 4 1 1 61 20 165
2017 Client contact centre 39 33 11 11 6 0 0 72 17 18
2017 Communications or public affairs 43 42 11 0 0 4 0 88 0 27
2017 Security 28 33 20 10 7 0 1 62 17 145
2017 Science and technology 23 28 27 18 4 0 0 51 22 73
2017 Administration and operations 35 36 12 15 3 0 0 71 18 62
2017 Human resources 25 37 29 7 1 1 0 62 8 73
2017 Financial management 34 35 19 8 4 0 0 69 13 48
2017 Information management 40 20 16 20 4 0 0 60 24 25
2017 Information technology 25 35 22 13 5 0 0 60 18 347
2017 Evaluation 15 34 43 0 9 0 0 49 9 12
2017 Data sciences 24 52 14 10 0 0 0 76 10 21
2017 Policy 22 37 20 16 5 0 0 59 21 64
2017 Project management 13 43 13 20 10 0 0 57 30 30
2017 None of the above 24 33 16 16 9 0 2 58 26 138

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 21 26 4 0 0 4 68 4 22
2019 Compliance, inspection and enforcement 54 18 10 8 8 2 0 73 16 43
2019 Communications or public affairs 57 16 10 13 4 0 0 73 16 47
2019 Access to information and privacy 63 22 0 7 7 0 0 85 15 12
2019 Security 48 26 10 6 10 0 0 74 16 194
2019 Science and technology 55 23 10 8 2 1 0 79 11 112
2019 Administration and operations 55 26 11 4 3 0 1 82 7 87
2019 Human resources 39 29 14 7 10 0 1 69 17 102
2019 Financial management 52 30 11 7 0 0 0 82 7 62
2019 Procurement 61 25 3 5 5 0 0 87 10 18
2019 Information management 28 37 11 11 10 0 4 67 22 28
2019 Information technology 51 25 13 7 3 0 0 76 11 520
2019 Data sciences 52 34 10 2 2 0 0 85 4 42
2019 Policy 59 24 7 7 3 0 0 83 10 93
2019 Project management 46 33 8 11 0 2 0 81 11 48
2019 Other services to the public 56 33 7 4 0 0 0 89 4 23
2019 None of the above 42 27 13 11 5 0 2 70 17 165

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 33 17 24 4 4 0 52 30 22
2019 Compliance, inspection and enforcement 44 34 15 5 0 0 2 80 5 41
2019 Communications or public affairs 62 19 16 4 0 0 0 81 4 47
2019 Access to information and privacy 44 29 26 0 0 0 0 74 0 12
2019 Security 42 30 12 11 4 0 1 73 15 192
2019 Science and technology 37 39 13 10 1 1 0 77 10 114
2019 Administration and operations 49 33 15 2 1 0 0 82 3 88
2019 Human resources 32 39 14 11 3 0 1 72 14 102
2019 Financial management 43 42 12 3 0 0 0 85 3 62
2019 Procurement 39 41 10 10 0 0 0 80 10 18
2019 Information management 56 17 17 4 0 0 6 78 4 28
2019 Information technology 36 32 22 9 1 0 0 69 10 514
2019 Data sciences 30 44 17 7 2 0 0 74 9 42
2019 Policy 44 30 18 4 4 0 0 74 8 93
2019 Project management 34 31 19 12 4 0 0 65 16 48
2019 Other services to the public 44 41 7 4 4 0 0 85 7 23
2019 None of the above 34 31 18 10 6 0 1 65 16 165
2018 Client contact centre 14 48 16 14 7 0 0 62 22 15
2018 Compliance, inspection and enforcement 42 26 16 10 6 0 0 68 16 38
2018 Communications or public affairs 51 26 17 3 3 0 0 78 5 41
2018 Access to information and privacy 26 10 42 11 10 0 0 36 21 12
2018 Security 32 37 21 5 4 0 0 70 9 183
2018 Science and technology 30 37 23 8 2 0 0 66 10 97
2018 Administration and operations 36 31 28 3 3 0 0 67 6 74
2018 Human resources 21 45 19 9 6 0 1 66 15 104
2018 Financial management 35 43 15 8 0 0 0 77 8 48
2018 Procurement 17 31 35 17 0 0 0 48 17 12
2018 Information management 43 24 17 9 5 0 3 69 14 36
2018 Information technology 32 33 23 9 2 0 0 66 11 485
2018 Internal audit 12 35 18 29 7 0 0 46 36 10
2018 Evaluation 27 36 18 0 18 0 0 64 18 11
2018 Data sciences 37 32 20 8 2 0 0 70 10 35
2018 Policy 32 35 16 13 4 0 0 67 17 60
2018 Project management 18 49 22 12 0 0 0 67 12 33
2018 Other services to the public 34 19 26 14 7 0 0 52 22 15
2018 None of the above 28 37 16 13 3 1 2 67 17 165
2017 Client contact centre 22 33 17 17 11 0 0 56 28 18
2017 Communications or public affairs 40 45 8 4 0 4 0 88 4 27
2017 Security 29 32 18 15 4 0 2 62 19 143
2017 Science and technology 35 30 22 8 3 1 0 66 11 72
2017 Administration and operations 26 48 14 8 3 0 0 74 12 62
2017 Human resources 16 51 19 10 3 1 0 68 13 73
2017 Financial management 36 32 22 8 2 0 0 68 11 48
2017 Information management 48 32 20 0 0 0 0 80 0 25
2017 Information technology 29 41 19 8 3 0 1 70 11 346
2017 Evaluation 34 17 40 9 0 0 0 51 9 12
2017 Data sciences 48 38 5 10 0 0 0 86 10 21
2017 Policy 28 36 22 11 3 0 0 64 14 64
2017 Project management 17 60 17 3 3 0 0 77 7 30
2017 None of the above 27 34 23 6 7 1 3 63 13 138

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 39 0 9 4 0 4 87 13 22
2019 Compliance, inspection and enforcement 61 17 15 4 3 0 0 78 8 43
2019 Communications or public affairs 65 21 14 0 0 0 0 86 0 47
2019 Access to information and privacy 60 16 8 16 0 0 0 76 16 11
2019 Security 61 21 9 5 6 0 0 81 10 193
2019 Science and technology 45 26 15 6 7 1 0 72 13 114
2019 Administration and operations 63 20 9 4 3 0 0 84 8 87
2019 Human resources 55 21 12 6 6 0 1 77 12 101
2019 Financial management 74 15 8 2 0 0 2 90 2 61
2019 Procurement 69 10 15 0 5 0 0 80 5 18
2019 Information management 74 12 4 4 0 0 6 92 4 28
2019 Information technology 57 21 10 7 3 0 1 79 11 517
2019 Data sciences 42 22 19 4 13 0 0 64 17 42
2019 Policy 66 15 12 4 4 0 0 81 8 92
2019 Project management 61 23 9 4 0 0 2 87 4 48
2019 Other services to the public 59 26 7 7 0 0 0 85 7 23
2019 None of the above 56 18 11 9 5 0 1 74 14 164
2018 Client contact centre 74 14 4 0 0 7 0 95 0 15
2018 Compliance, inspection and enforcement 58 25 18 0 0 0 0 82 0 38
2018 Communications or public affairs 76 9 9 3 3 0 0 86 5 42
2018 Access to information and privacy 26 32 21 20 0 0 0 58 20 12
2018 Security 64 18 11 6 1 0 0 82 7 184
2018 Science and technology 48 26 12 7 7 0 0 73 14 97
2018 Administration and operations 62 16 11 5 6 0 0 78 11 74
2018 Human resources 47 24 11 13 5 0 0 71 18 103
2018 Financial management 62 21 7 7 1 0 2 85 8 49
2018 Procurement 35 13 26 9 9 0 9 53 19 12
2018 Information management 66 13 11 5 0 0 6 83 5 36
2018 Information technology 53 21 11 8 6 0 1 75 14 486
2018 Evaluation 55 18 9 0 18 0 0 73 18 11
2018 Data sciences 42 19 12 12 14 0 0 61 27 35
2018 Policy 58 15 10 13 3 0 2 74 16 58
2018 Project management 72 10 9 0 7 0 3 84 7 33
2018 Other services to the public 70 12 19 0 0 0 0 81 0 15
2018 None of the above 50 21 14 7 4 0 3 74 11 165
2017 Client contact centre 44 22 11 17 6 0 0 67 22 18
2017 Communications or public affairs 66 19 8 8 0 0 0 85 8 27
2017 Security 54 20 12 5 7 1 1 75 12 146
2017 Science and technology 38 27 12 11 11 0 0 66 22 73
2017 Administration and operations 60 21 12 3 5 0 0 80 8 62
2017 Human resources 37 23 26 7 5 0 1 61 12 73
2017 Financial management 65 14 11 4 4 2 0 81 8 48
2017 Information management 64 28 8 0 0 0 0 92 0 25
2017 Information technology 45 21 18 10 6 0 0 66 16 347
2017 Evaluation 51 17 6 17 9 0 0 68 26 12
2017 Data sciences 38 29 5 14 14 0 0 67 29 21
2017 Policy 51 19 19 10 2 0 0 70 11 64
2017 Project management 40 20 17 13 10 0 0 60 23 30
2017 None of the above 48 30 9 6 5 0 2 79 12 138

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 13 4 0 0 0 22 95 0 22
2019 Compliance, inspection and enforcement 69 15 8 0 1 0 6 90 1 43
2019 Communications or public affairs 95 2 2 2 0 0 0 96 2 47
2019 Access to information and privacy 71 15 7 0 0 0 7 92 0 12
2019 Security 78 11 2 2 3 1 4 93 5 194
2019 Science and technology 77 10 4 1 2 1 7 94 3 113
2019 Administration and operations 76 15 1 4 0 0 3 94 5 87
2019 Human resources 87 3 4 0 0 0 6 96 0 102
2019 Financial management 81 8 2 2 0 0 8 96 2 62
2019 Procurement 73 11 5 0 5 0 5 89 6 17
2019 Information management 82 6 2 0 0 0 10 97 0 28
2019 Information technology 83 7 3 1 2 0 5 94 3 518
2019 Data sciences 73 16 4 2 0 0 5 94 2 41
2019 Policy 86 4 4 0 2 0 4 94 2 93
2019 Project management 78 14 4 0 0 0 4 96 0 48
2019 Other services to the public 81 19 0 0 0 0 0 100 0 22
2019 None of the above 76 7 5 2 1 0 8 91 4 163
2018 Client contact centre 74 7 12 0 0 7 0 88 0 15
2018 Compliance, inspection and enforcement 81 11 4 0 0 0 3 95 0 38
2018 Communications or public affairs 82 8 3 0 3 0 5 95 3 42
2018 Access to information and privacy 52 22 20 0 0 0 5 79 0 12
2018 Security 77 14 4 2 1 0 2 93 3 182
2018 Science and technology 78 11 4 2 2 1 2 92 5 98
2018 Administration and operations 76 6 7 5 2 0 6 86 6 75
2018 Human resources 75 13 6 1 1 1 3 92 2 104
2018 Financial management 73 6 7 0 3 0 11 89 4 49
2018 Procurement 52 22 9 9 0 0 9 81 9 12
2018 Information management 84 10 5 0 2 0 0 93 2 36
2018 Information technology 78 11 4 2 2 0 3 92 4 489
2018 Internal audit 77 12 0 12 0 0 0 88 12 10
2018 Evaluation 82 9 9 0 0 0 0 91 0 11
2018 Data sciences 81 5 6 6 2 0 0 86 8 35
2018 Policy 81 14 0 2 0 0 4 98 2 58
2018 Project management 87 3 7 0 0 0 3 93 0 33
2018 Other services to the public 91 4 4 0 0 0 0 96 0 15
2018 None of the above 70 8 10 3 2 0 6 83 5 165

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 9 4 17 0 0 4 77 18 22
2019 Compliance, inspection and enforcement 70 18 6 2 3 0 0 88 6 43
2019 Communications or public affairs 82 5 5 4 2 0 2 90 6 47
2019 Access to information and privacy 78 15 0 0 0 0 7 100 0 12
2019 Security 82 9 5 1 1 0 1 92 3 194
2019 Science and technology 74 9 10 1 1 1 3 87 2 114
2019 Administration and operations 74 14 4 2 3 0 2 90 5 87
2019 Human resources 80 9 2 4 1 1 4 94 4 103
2019 Financial management 82 12 5 0 0 0 2 95 0 62
2019 Procurement 85 5 10 0 0 0 0 90 0 18
2019 Information management 73 20 4 4 0 0 0 93 4 28
2019 Information technology 84 8 4 2 1 0 1 93 3 518
2019 Data sciences 78 11 2 2 0 0 7 95 2 42
2019 Policy 72 12 9 1 4 1 1 86 5 93
2019 Project management 67 19 9 1 2 0 1 88 4 48
2019 Other services to the public 78 4 15 0 4 0 0 81 4 23
2019 None of the above 78 9 6 3 2 0 2 89 5 165
2018 Client contact centre 84 0 4 0 4 7 0 91 5 15
2018 Compliance, inspection and enforcement 76 10 9 0 3 0 3 88 3 38
2018 Communications or public affairs 81 12 3 0 0 0 5 97 0 42
2018 Access to information and privacy 58 20 6 0 10 0 5 83 11 12
2018 Security 81 12 4 0 2 0 0 94 2 182
2018 Science and technology 80 14 3 3 0 0 0 94 3 98
2018 Administration and operations 75 12 6 3 2 0 2 89 5 75
2018 Human resources 80 13 3 2 1 0 1 94 3 104
2018 Financial management 73 17 4 0 1 0 4 94 1 49
2018 Procurement 62 28 0 0 0 0 9 100 0 11
2018 Information management 68 23 7 3 0 0 0 90 3 36
2018 Information technology 81 8 4 2 2 0 2 91 4 489
2018 Internal audit 88 0 12 0 0 0 0 88 0 10
2018 Evaluation 82 0 9 0 0 0 9 90 0 11
2018 Data sciences 88 8 0 3 0 0 0 97 3 34
2018 Policy 67 18 5 6 3 1 0 86 9 60
2018 Project management 73 17 3 7 0 0 0 90 7 32
2018 Other services to the public 74 19 7 0 0 0 0 93 0 15
2018 None of the above 72 12 5 1 4 0 6 89 6 165
2017 Client contact centre 83 0 17 0 0 0 0 83 0 18
2017 Communications or public affairs 96 0 4 0 0 0 0 96 0 27
2017 Security 75 11 3 2 3 1 4 91 6 146
2017 Science and technology 82 11 1 3 1 0 1 94 4 73
2017 Administration and operations 78 13 2 2 3 2 0 93 5 61
2017 Human resources 81 14 0 1 1 1 1 98 2 73
2017 Financial management 87 6 2 2 2 0 0 94 4 48
2017 Information management 80 20 0 0 0 0 0 100 0 25
2017 Information technology 80 9 4 2 2 0 2 91 4 345
2017 Evaluation 74 17 0 0 9 0 0 91 9 12
2017 Data sciences 81 5 10 0 0 0 5 90 0 21
2017 Policy 67 15 6 8 3 0 0 83 11 64
2017 Project management 70 10 10 3 7 0 0 80 10 30
2017 None of the above 76 11 2 3 3 0 4 91 7 138

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 21 9 13 0 0 4 77 14 22
2019 Compliance, inspection and enforcement 66 26 2 4 1 0 0 92 6 43
2019 Communications or public affairs 67 27 4 0 2 0 0 95 2 47
2019 Access to information and privacy 74 26 0 0 0 0 0 100 0 12
2019 Security 68 23 8 1 0 0 1 91 1 194
2019 Science and technology 60 28 9 1 0 1 2 91 1 114
2019 Administration and operations 65 20 7 7 1 0 1 86 8 87
2019 Human resources 71 19 5 5 0 0 1 91 5 103
2019 Financial management 62 29 5 3 0 0 2 92 3 62
2019 Procurement 80 10 5 5 0 0 0 90 5 18
2019 Information management 71 18 7 4 0 0 0 89 4 28
2019 Information technology 69 23 5 2 1 0 0 92 2 518
2019 Data sciences 70 16 7 2 2 0 2 89 5 42
2019 Policy 75 18 5 1 1 0 0 93 2 93
2019 Project management 50 32 12 4 2 0 0 82 6 48
2019 Other services to the public 70 18 11 0 0 0 0 89 0 23
2019 None of the above 58 31 8 2 1 0 1 89 2 166
2018 Client contact centre 48 33 4 7 0 7 0 88 8 15
2018 Compliance, inspection and enforcement 64 30 6 0 0 0 0 94 0 38
2018 Communications or public affairs 65 24 3 0 5 0 3 92 5 41
2018 Access to information and privacy 42 36 16 6 0 0 0 78 6 12
2018 Security 70 22 5 1 1 0 0 93 2 183
2018 Science and technology 66 28 5 1 1 0 0 94 2 98
2018 Administration and operations 62 25 11 2 0 0 0 87 2 75
2018 Human resources 61 23 9 5 1 0 1 86 6 104
2018 Financial management 64 19 16 0 1 0 0 82 1 49
2018 Procurement 57 35 0 9 0 0 0 91 9 12
2018 Information management 71 14 12 0 3 0 0 85 3 37
2018 Information technology 60 30 6 2 1 0 0 91 3 492
2018 Internal audit 41 59 0 0 0 0 0 100 0 10
2018 Evaluation 82 18 0 0 0 0 0 100 0 11
2018 Data sciences 60 30 10 0 0 0 0 90 0 35
2018 Policy 56 24 9 4 8 0 0 80 11 60
2018 Project management 54 31 7 8 0 0 0 85 8 33
2018 Other services to the public 67 17 16 0 0 0 0 84 0 14
2018 None of the above 61 22 12 2 1 0 1 84 4 166
2017 Client contact centre 61 39 0 0 0 0 0 100 0 18
2017 Communications or public affairs 58 34 4 0 4 0 0 92 4 27
2017 Security 57 28 10 1 2 1 1 87 3 146
2017 Science and technology 65 23 7 3 3 0 0 88 6 73
2017 Administration and operations 68 25 3 2 2 0 0 93 3 61
2017 Human resources 54 27 18 0 0 0 1 82 0 73
2017 Financial management 65 25 6 0 4 0 0 89 4 48
2017 Information management 75 25 0 0 0 0 0 100 0 24
2017 Information technology 59 27 7 3 2 0 1 87 6 346
2017 Evaluation 77 9 15 0 0 0 0 85 0 12
2017 Data sciences 70 25 5 0 0 0 0 95 0 20
2017 Policy 48 34 16 2 0 0 0 83 2 64
2017 Project management 47 40 0 7 3 0 3 90 10 30
2017 None of the above 57 27 9 4 1 0 1 85 6 138

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 17 9 13 0 0 9 76 14 22
2019 Compliance, inspection and enforcement 59 27 6 6 1 0 0 86 8 43
2019 Communications or public affairs 67 15 14 2 2 0 0 82 4 46
2019 Access to information and privacy 56 22 0 7 0 0 15 91 9 12
2019 Security 65 19 9 3 2 0 1 85 5 193
2019 Science and technology 65 17 9 6 2 1 1 83 8 114
2019 Administration and operations 72 11 8 4 4 0 1 83 8 87
2019 Human resources 62 12 10 8 6 0 2 76 14 100
2019 Financial management 62 30 8 0 0 0 0 92 0 62
2019 Procurement 79 11 0 5 5 0 0 89 11 17
2019 Information management 60 13 19 7 0 0 0 73 7 28
2019 Information technology 69 17 7 4 2 0 0 86 7 517
2019 Data sciences 78 11 4 4 0 0 2 91 5 42
2019 Policy 69 16 9 1 4 0 1 86 5 92
2019 Project management 56 21 15 5 2 0 0 78 7 48
2019 Other services to the public 78 7 7 4 4 0 0 85 7 23
2019 None of the above 62 17 9 8 2 0 1 81 10 166
2018 Client contact centre 48 36 4 4 0 7 0 91 5 15
2018 Compliance, inspection and enforcement 61 13 10 9 7 0 0 74 16 38
2018 Communications or public affairs 65 20 9 3 3 0 0 86 5 42
2018 Access to information and privacy 42 25 22 0 10 0 0 68 10 12
2018 Security 63 20 10 2 4 1 0 84 6 183
2018 Science and technology 67 22 8 2 1 0 0 89 2 98
2018 Administration and operations 75 18 5 2 2 0 0 92 3 75
2018 Human resources 54 22 11 7 6 0 1 77 12 104
2018 Financial management 63 21 9 4 1 0 2 85 6 49
2018 Procurement 61 0 13 26 0 0 0 61 26 12
2018 Information management 63 17 14 2 5 0 0 79 6 37
2018 Information technology 62 22 7 6 2 0 1 85 8 492
2018 Internal audit 52 18 7 23 0 0 0 70 23 10
2018 Evaluation 82 18 0 0 0 0 0 100 0 11
2018 Data sciences 70 17 4 3 6 0 0 87 9 35
2018 Policy 62 25 8 2 4 0 0 87 6 60
2018 Project management 57 30 10 3 0 0 0 87 3 33
2018 Other services to the public 84 8 8 0 0 0 0 92 0 14
2018 None of the above 58 21 10 5 5 0 1 80 10 166
2017 Client contact centre 50 39 6 6 0 0 0 89 6 18
2017 Communications or public affairs 89 8 0 0 4 0 0 96 4 27
2017 Security 64 17 7 5 5 0 2 83 10 146
2017 Science and technology 59 27 6 6 3 0 0 86 8 73
2017 Administration and operations 70 21 2 3 3 0 0 92 7 62
2017 Human resources 62 21 10 3 1 0 3 86 4 71
2017 Financial management 60 28 6 4 2 0 0 87 6 48
2017 Information management 64 16 16 0 4 0 0 80 4 25
2017 Information technology 66 19 7 4 3 0 1 86 7 344
2017 Evaluation 66 17 0 9 9 0 0 83 17 12
2017 Data sciences 86 5 10 0 0 0 0 90 0 21
2017 Policy 50 30 12 6 2 0 0 80 8 64
2017 Project management 43 27 10 7 13 0 0 70 20 30
2017 None of the above 57 27 9 4 1 0 2 86 5 137

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 4 4 0 0 0 35 93 0 22
2019 Compliance, inspection and enforcement 54 13 0 2 2 0 29 94 6 43
2019 Communications or public affairs 79 10 0 0 0 0 11 100 0 46
2019 Access to information and privacy 74 4 0 0 0 0 22 100 0 12
2019 Security 67 11 5 1 0 0 16 94 1 193
2019 Science and technology 60 11 6 1 0 1 21 91 1 109
2019 Administration and operations 67 15 1 1 0 0 16 98 1 85
2019 Human resources 59 10 6 2 0 0 23 90 3 103
2019 Financial management 56 7 6 0 1 0 30 90 1 62
2019 Procurement 41 5 11 0 0 5 38 81 0 17
2019 Information management 64 20 4 0 0 4 7 95 0 27
2019 Information technology 66 12 4 1 0 0 17 93 2 512
2019 Data sciences 64 7 2 0 0 0 28 97 0 42
2019 Policy 76 4 6 2 0 0 13 92 2 93
2019 Project management 52 18 9 2 0 0 20 87 3 48
2019 Other services to the public 82 4 0 4 0 0 11 96 4 23
2019 None of the above 65 8 2 0 1 0 25 96 1 163
2018 Client contact centre 33 22 14 0 0 0 30 79 0 15
2018 Compliance, inspection and enforcement 44 19 4 0 0 0 33 93 0 38
2018 Communications or public affairs 66 7 3 0 0 0 25 97 0 41
2018 Access to information and privacy 41 17 11 0 0 0 32 84 0 11
2018 Security 67 10 5 1 0 0 16 92 1 183
2018 Science and technology 52 16 4 1 0 0 27 94 1 96
2018 Administration and operations 63 10 5 2 0 0 20 92 2 74
2018 Human resources 63 9 5 4 0 0 20 89 4 103
2018 Financial management 51 19 2 0 0 0 29 97 0 49
2018 Procurement 57 0 0 9 0 0 35 87 13 12
2018 Information management 66 9 3 0 0 0 22 96 0 36
2018 Information technology 60 10 4 1 0 0 24 92 2 488
2018 Internal audit 59 7 0 0 0 0 35 100 0 10
2018 Evaluation 64 0 0 0 0 0 36 100 0 11
2018 Data sciences 59 8 0 0 0 0 33 100 0 35
2018 Policy 54 16 8 1 0 0 21 89 1 60
2018 Project management 46 26 12 0 0 0 16 86 0 33
2018 Other services to the public 75 12 8 0 0 0 5 92 0 14
2018 None of the above 54 13 3 1 0 0 30 94 2 163
2017 Client contact centre 61 6 0 6 0 0 28 92 8 18
2017 Communications or public affairs 66 11 4 0 0 0 19 95 0 27
2017 Security 62 9 2 0 1 0 26 96 1 146
2017 Science and technology 66 15 1 0 0 0 18 98 0 73
2017 Administration and operations 66 13 2 0 0 0 20 98 0 62
2017 Human resources 53 19 1 2 0 0 25 95 3 73
2017 Financial management 50 16 6 0 2 0 25 89 3 48
2017 Information management 64 8 0 0 0 0 28 100 0 25
2017 Information technology 61 13 4 1 1 0 21 93 2 345
2017 Evaluation 51 9 6 0 0 0 34 91 0 12
2017 Data sciences 90 0 0 0 0 0 10 100 0 21
2017 Policy 42 16 8 2 1 0 31 84 4 63
2017 Project management 43 20 0 3 3 0 30 90 10 30
2017 None of the above 50 14 3 2 0 0 31 92 3 138

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 20 0 4 0 0 13 95 5 22
2019 Compliance, inspection and enforcement 69 19 4 8 0 0 0 87 8 43
2019 Communications or public affairs 88 7 1 0 0 2 2 99 0 47
2019 Access to information and privacy 59 7 19 0 0 0 15 78 0 12
2019 Security 78 12 5 1 1 0 4 93 2 192
2019 Science and technology 88 7 2 0 0 1 3 98 0 114
2019 Administration and operations 80 14 3 0 0 0 3 97 0 87
2019 Human resources 82 8 2 0 0 0 8 98 0 102
2019 Financial management 88 5 0 0 0 0 7 100 0 62
2019 Procurement 69 20 5 0 0 0 5 95 0 18
2019 Information management 78 16 4 2 0 0 0 94 2 28
2019 Information technology 77 13 4 2 0 0 4 94 2 514
2019 Data sciences 77 9 5 0 2 0 7 93 2 41
2019 Policy 73 15 6 3 0 0 3 91 3 93
2019 Project management 74 14 2 0 0 0 10 98 0 48
2019 Other services to the public 93 4 0 0 0 0 4 100 0 23
2019 None of the above 74 12 4 1 1 0 9 93 2 165
2018 Client contact centre 67 14 19 0 0 0 0 81 0 15
2018 Compliance, inspection and enforcement 68 19 3 0 0 0 10 97 0 38
2018 Communications or public affairs 75 20 0 0 0 0 5 100 0 42
2018 Access to information and privacy 26 58 0 0 0 0 15 100 0 12
2018 Security 80 15 4 0 0 0 2 96 0 184
2018 Science and technology 80 8 3 1 0 0 8 96 1 98
2018 Administration and operations 83 14 2 0 0 0 2 98 0 74
2018 Human resources 74 15 3 0 0 0 9 97 0 104
2018 Financial management 73 15 0 0 0 0 11 100 0 49
2018 Procurement 57 26 0 9 0 0 9 91 9 12
2018 Information management 82 6 8 0 0 0 5 92 0 37
2018 Information technology 76 14 3 0 1 0 5 96 1 489
2018 Internal audit 52 29 18 0 0 0 0 82 0 10
2018 Evaluation 82 0 18 0 0 0 0 82 0 11
2018 Data sciences 86 5 0 0 0 0 9 100 0 35
2018 Policy 74 9 7 0 4 0 6 89 4 60
2018 Project management 74 20 3 0 0 0 3 97 0 33
2018 Other services to the public 60 33 8 0 0 0 0 92 0 14
2018 None of the above 80 10 1 1 1 0 6 96 2 166
2017 Client contact centre 61 28 6 0 0 0 6 94 0 18
2017 Communications or public affairs 90 7 0 0 0 0 4 100 0 27
2017 Security 74 15 4 2 0 1 4 94 2 144
2017 Science and technology 72 11 8 1 0 0 7 89 2 72
2017 Administration and operations 78 11 0 2 0 0 9 98 2 62
2017 Human resources 75 14 3 0 0 0 8 97 0 72
2017 Financial management 79 14 2 0 0 0 4 98 0 48
2017 Information management 88 8 0 0 0 0 4 100 0 24
2017 Information technology 75 13 3 1 0 0 8 95 2 347
2017 Evaluation 74 0 9 0 0 0 17 90 0 12
2017 Data sciences 90 5 0 0 0 0 5 100 0 21
2017 Policy 79 2 9 2 2 0 7 86 4 62
2017 Project management 67 17 3 0 0 0 13 96 0 30
2017 None of the above 75 13 2 1 1 0 9 96 2 135

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 9 17 0 0 0 9 81 0 22
2019 Compliance, inspection and enforcement 76 10 1 6 6 0 0 86 13 43
2019 Communications or public affairs 69 20 2 7 2 0 0 89 9 47
2019 Access to information and privacy 78 22 0 0 0 0 0 100 0 12
2019 Security 86 7 3 1 1 0 2 95 2 193
2019 Science and technology 87 8 3 0 1 1 1 96 1 114
2019 Administration and operations 87 3 5 3 0 0 1 91 3 87
2019 Human resources 88 8 1 0 1 0 2 98 1 102
2019 Financial management 93 5 0 0 2 0 0 98 2 61
2019 Procurement 74 5 21 0 0 0 0 79 0 18
2019 Information management 90 6 4 0 0 0 0 96 0 28
2019 Information technology 91 6 2 1 0 0 0 97 1 516
2019 Data sciences 96 0 4 0 0 0 0 96 0 42
2019 Policy 77 11 9 2 0 0 1 89 2 93
2019 Project management 78 14 0 6 0 0 2 94 6 48
2019 Other services to the public 85 0 4 11 0 0 0 85 11 23
2019 None of the above 86 4 2 0 3 1 5 95 3 166
2018 Client contact centre 81 4 7 0 0 0 7 92 0 15
2018 Compliance, inspection and enforcement 74 15 6 0 0 0 6 94 0 38
2018 Communications or public affairs 83 7 7 3 0 0 0 90 3 42
2018 Access to information and privacy 69 6 0 0 10 0 15 88 12 12
2018 Security 88 6 2 2 1 1 0 95 3 184
2018 Science and technology 82 7 5 3 0 0 2 91 3 98
2018 Administration and operations 95 2 0 1 0 0 2 99 1 75
2018 Human resources 92 5 1 2 0 0 0 97 2 104
2018 Financial management 83 8 0 0 2 0 7 98 2 49
2018 Procurement 57 9 0 9 0 0 26 88 12 12
2018 Information management 77 15 0 3 2 0 3 95 5 37
2018 Information technology 85 8 3 1 1 0 2 95 3 492
2018 Internal audit 77 0 0 0 0 12 12 100 0 10
2018 Evaluation 91 0 0 0 0 0 9 100 0 11
2018 Data sciences 84 11 2 3 0 0 0 95 3 35
2018 Policy 84 8 1 1 2 0 4 96 3 60
2018 Project management 90 7 3 0 0 0 0 97 0 33
2018 Other services to the public 84 16 0 0 0 0 0 100 0 14
2018 None of the above 90 6 0 1 1 0 2 98 2 167
2017 Client contact centre 89 6 0 6 0 0 0 94 6 18
2017 Communications or public affairs 81 11 4 0 0 0 4 96 0 27
2017 Security 83 8 1 2 2 0 3 94 4 146
2017 Science and technology 85 10 4 0 0 0 1 96 0 73
2017 Administration and operations 90 7 2 0 0 2 0 98 0 61
2017 Human resources 88 10 1 0 1 0 0 98 1 72
2017 Financial management 70 19 8 0 0 0 2 91 0 48
2017 Information management 88 8 4 0 0 0 0 96 0 25
2017 Information technology 83 11 2 1 1 0 2 96 1 347
2017 Evaluation 91 9 0 0 0 0 0 100 0 12
2017 Data sciences 86 10 0 0 0 0 5 100 0 21
2017 Policy 83 10 3 3 0 0 2 94 3 64
2017 Project management 70 17 3 0 7 0 3 90 7 30
2017 None of the above 82 11 0 1 1 1 4 98 2 138

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 26 9 0 0 0 13 90 0 22
2019 Compliance, inspection and enforcement 67 23 8 0 2 0 0 90 2 43
2019 Communications or public affairs 67 22 9 0 2 0 1 90 2 47
2019 Access to information and privacy 59 26 0 7 0 0 7 92 8 12
2019 Security 71 18 4 2 2 0 2 92 4 194
2019 Science and technology 63 25 9 0 1 1 1 90 1 114
2019 Administration and operations 51 39 4 6 0 0 0 90 6 88
2019 Human resources 58 29 8 2 1 0 2 89 3 103
2019 Financial management 57 25 13 2 2 0 2 84 3 62
2019 Procurement 61 23 15 0 0 0 0 85 0 18
2019 Information management 45 26 23 6 0 0 0 71 6 27
2019 Information technology 65 24 8 2 1 0 0 89 3 517
2019 Data sciences 64 29 5 0 0 0 2 95 0 42
2019 Policy 65 31 2 1 0 0 1 97 1 93
2019 Project management 63 25 4 6 0 0 1 89 7 48
2019 Other services to the public 52 22 15 7 4 0 0 74 11 23
2019 None of the above 68 25 4 2 1 0 0 93 3 165
2018 Client contact centre 58 19 23 0 0 0 0 77 0 15
2018 Compliance, inspection and enforcement 59 29 4 7 0 0 0 88 7 38
2018 Communications or public affairs 65 23 12 0 0 0 0 88 0 41
2018 Access to information and privacy 42 26 6 10 0 0 15 81 12 12
2018 Security 68 25 6 0 1 0 1 94 1 184
2018 Science and technology 63 25 9 1 1 0 1 89 2 98
2018 Administration and operations 58 20 14 5 3 0 0 78 8 75
2018 Human resources 65 14 15 3 0 1 2 81 3 104
2018 Financial management 63 19 8 7 0 0 4 85 7 48
2018 Procurement 57 9 9 17 0 0 9 72 19 12
2018 Information management 56 30 9 5 0 0 0 86 5 37
2018 Information technology 60 27 9 2 0 0 1 88 3 492
2018 Internal audit 52 30 0 18 0 0 0 82 18 10
2018 Evaluation 45 36 9 0 0 0 9 90 0 11
2018 Data sciences 65 25 6 0 0 0 3 94 0 35
2018 Policy 53 30 11 4 2 0 0 83 6 60
2018 Project management 55 24 15 7 0 0 0 78 7 33
2018 Other services to the public 56 28 8 8 0 0 0 84 8 14
2018 None of the above 59 28 8 1 1 0 2 89 3 166
2017 Client contact centre 39 44 17 0 0 0 0 83 0 18
2017 Communications or public affairs 55 26 19 0 0 0 0 81 0 27
2017 Security 59 30 6 1 2 0 2 91 4 146
2017 Science and technology 63 25 6 6 0 0 1 89 6 72
2017 Administration and operations 52 29 13 5 2 0 0 81 6 62
2017 Human resources 54 29 13 3 0 0 1 84 3 72
2017 Financial management 58 25 14 0 2 0 0 84 2 48
2017 Information management 68 24 8 0 0 0 0 92 0 25
2017 Information technology 56 28 11 2 1 0 1 86 3 347
2017 Evaluation 85 15 0 0 0 0 0 100 0 12
2017 Data sciences 71 24 5 0 0 0 0 95 0 21
2017 Policy 60 27 11 2 0 0 2 88 2 64
2017 Project management 37 40 20 3 0 0 0 77 3 30
2017 None of the above 65 21 8 1 1 0 4 90 2 138

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 33 50 4 0 0 0 46 4 22
2019 Compliance, inspection and enforcement 18 31 47 3 0 0 0 49 3 43
2019 Communications or public affairs 29 34 28 9 0 0 0 63 9 47
2019 Access to information and privacy 22 34 37 7 0 0 0 56 7 12
2019 Security 26 36 28 8 1 0 0 63 9 194
2019 Science and technology 18 42 32 7 1 0 0 60 8 114
2019 Administration and operations 22 42 26 8 1 0 0 64 9 88
2019 Human resources 15 28 38 13 6 0 0 43 18 103
2019 Financial management 22 47 20 9 2 0 0 69 11 62
2019 Procurement 10 66 8 15 0 0 0 77 15 18
2019 Information management 22 45 22 11 0 0 0 67 11 28
2019 Information technology 25 38 28 8 1 0 0 63 9 520
2019 Data sciences 29 43 23 2 2 0 0 72 4 42
2019 Policy 25 40 25 10 1 0 0 65 11 93
2019 Project management 21 36 31 10 1 0 0 57 11 48
2019 Other services to the public 30 22 41 7 0 0 0 52 7 23
2019 None of the above 18 37 36 7 2 0 0 55 9 166
2018 Client contact centre 29 33 29 9 0 0 0 62 9 15
2018 Compliance, inspection and enforcement 37 34 25 4 0 0 0 71 4 38
2018 Communications or public affairs 19 45 30 3 3 0 0 64 5 42
2018 Access to information and privacy 6 15 48 30 0 0 0 22 30 12
2018 Security 27 42 25 5 2 0 0 69 7 183
2018 Science and technology 26 42 24 8 0 0 0 68 8 96
2018 Administration and operations 15 36 36 6 4 1 2 53 10 75
2018 Human resources 18 32 34 11 5 0 0 50 16 104
2018 Financial management 18 42 27 13 0 0 0 59 13 48
2018 Procurement 0 52 39 9 0 0 0 52 9 12
2018 Information management 28 39 22 11 0 0 0 68 11 37
2018 Information technology 21 39 29 9 2 0 0 60 12 492
2018 Internal audit 12 36 29 23 0 0 0 48 23 10
2018 Evaluation 45 36 18 0 0 0 0 82 0 11
2018 Data sciences 26 42 23 9 0 0 0 68 9 35
2018 Policy 14 42 38 3 3 0 0 56 6 60
2018 Project management 18 33 42 7 0 0 0 52 7 33
2018 Other services to the public 7 52 33 0 7 0 0 60 7 15
2018 None of the above 26 35 28 9 2 0 1 61 11 167
2017 Client contact centre 11 11 44 33 0 0 0 22 33 18
2017 Communications or public affairs 11 43 42 4 0 0 0 55 4 27
2017 Security 18 35 33 8 5 1 0 54 13 146
2017 Science and technology 12 40 42 6 0 0 0 52 6 73
2017 Administration and operations 27 31 33 6 3 0 0 58 9 62
2017 Human resources 8 33 49 8 1 0 0 41 10 73
2017 Financial management 19 38 35 4 4 0 0 57 8 48
2017 Information management 24 44 32 0 0 0 0 68 0 25
2017 Information technology 14 42 33 8 3 0 0 56 12 347
2017 Evaluation 9 68 15 9 0 0 0 77 9 12
2017 Data sciences 19 52 29 0 0 0 0 71 0 21
2017 Policy 10 44 32 10 4 0 0 54 14 64
2017 Project management 7 37 50 3 3 0 0 43 7 30
2017 None of the above 17 37 32 9 4 0 1 55 13 138

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 13 30 25 13 0 0 39 32 21
2019 Compliance, inspection and enforcement 4 24 35 21 14 0 2 36 28 43
2019 Communications or public affairs 4 15 32 34 15 0 0 49 18 47
2019 Access to information and privacy 15 7 34 37 7 0 0 44 22 12
2019 Security 5 13 42 25 14 0 1 39 18 194
2019 Science and technology 2 15 36 32 14 0 0 46 18 113
2019 Administration and operations 4 30 24 18 24 0 0 42 34 88
2019 Human resources 7 19 47 20 6 0 0 26 26 103
2019 Financial management 6 12 28 38 17 0 0 54 18 62
2019 Procurement 10 15 39 10 26 0 0 36 25 18
2019 Information management 6 15 28 32 19 0 0 51 21 28
2019 Information technology 5 13 32 30 20 0 0 50 18 518
2019 Data sciences 2 18 32 31 17 0 0 48 20 42
2019 Policy 8 12 37 29 15 0 0 43 20 93
2019 Project management 10 14 43 19 14 0 0 33 24 48
2019 Other services to the public 4 22 48 15 11 0 0 26 26 23
2019 None of the above 7 17 38 25 13 0 1 38 24 165
2018 Client contact centre 7 30 14 26 22 0 0 48 38 15
2018 Compliance, inspection and enforcement 7 5 41 32 15 0 0 48 12 37
2018 Communications or public affairs 3 8 38 38 14 0 0 52 10 42
2018 Access to information and privacy 10 36 48 0 6 0 0 6 46 12
2018 Security 3 16 37 24 20 0 0 44 19 181
2018 Science and technology 4 12 35 29 20 0 0 49 16 98
2018 Administration and operations 6 12 43 23 16 0 0 39 18 74
2018 Human resources 8 17 37 29 9 0 0 38 25 104
2018 Financial management 7 15 34 28 17 0 0 45 21 49
2018 Procurement 0 0 52 26 22 0 0 48 0 12
2018 Information management 0 16 35 40 9 0 0 49 16 37
2018 Information technology 5 13 35 30 17 0 0 47 18 490
2018 Internal audit 0 35 41 13 12 0 0 25 35 10
2018 Evaluation 0 0 36 45 18 0 0 64 0 11
2018 Data sciences 6 14 32 35 12 0 0 47 21 35
2018 Policy 8 13 48 21 9 0 0 31 21 60
2018 Project management 0 21 46 27 5 0 0 32 21 33
2018 Other services to the public 7 7 48 26 12 0 0 38 14 15
2018 None of the above 7 16 38 26 12 0 1 39 23 165
2017 Client contact centre 6 28 33 28 6 0 0 33 33 18
2017 Communications or public affairs 0 11 36 34 15 4 0 51 12 27
2017 Security 10 13 36 25 16 0 0 41 23 146
2017 Science and technology 3 6 49 33 10 0 0 42 8 73
2017 Administration and operations 5 9 48 21 16 0 0 37 14 62
2017 Human resources 0 30 44 18 8 0 0 26 30 73
2017 Financial management 4 19 29 33 15 0 0 48 23 48
2017 Information management 0 16 32 28 24 0 0 52 16 25
2017 Information technology 4 13 38 28 16 0 0 44 18 347
2017 Evaluation 0 9 32 51 9 0 0 60 9 12
2017 Data sciences 0 19 24 24 33 0 0 57 19 21
2017 Policy 11 10 42 31 6 0 0 38 20 64
2017 Project management 3 10 47 30 10 0 0 40 13 30
2017 None of the above 2 18 34 31 15 0 1 46 20 138

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 34 13 4 4 0 0 78 9 22
2019 Compliance, inspection and enforcement 34 38 10 10 6 0 2 73 16 43
2019 Communications or public affairs 44 35 9 5 7 0 0 79 12 47
2019 Access to information and privacy 37 48 7 0 0 7 0 92 0 12
2019 Security 45 36 12 5 1 1 0 82 6 194
2019 Science and technology 31 44 17 5 0 3 0 77 5 114
2019 Administration and operations 42 36 11 4 2 5 0 82 7 88
2019 Human resources 51 29 10 1 3 5 0 85 4 103
2019 Financial management 45 45 7 2 0 0 1 92 2 62
2019 Procurement 41 28 10 21 0 0 0 69 21 18
2019 Information management 45 24 18 10 4 0 0 69 14 27
2019 Information technology 37 39 14 5 2 3 0 78 7 519
2019 Data sciences 36 40 8 4 2 8 0 84 7 42
2019 Policy 47 26 16 10 1 0 0 73 11 93
2019 Project management 50 38 2 6 2 2 0 90 8 48
2019 Other services to the public 56 33 7 4 0 0 0 89 4 23
2019 None of the above 45 42 8 2 2 1 0 88 4 165
2018 Client contact centre 41 41 12 0 7 0 0 81 7 15
2018 Compliance, inspection and enforcement 48 37 12 0 0 3 0 88 0 36
2018 Communications or public affairs 63 30 3 0 3 3 0 95 3 42
2018 Access to information and privacy 32 52 16 0 0 0 0 84 0 12
2018 Security 46 35 9 4 2 3 0 84 7 183
2018 Science and technology 31 50 13 3 0 4 0 84 3 98
2018 Administration and operations 61 21 12 2 2 3 0 84 4 75
2018 Human resources 45 41 5 4 0 4 0 90 4 103
2018 Financial management 36 54 4 5 0 0 0 91 5 49
2018 Procurement 43 22 35 0 0 0 0 65 0 12
2018 Information management 45 34 15 6 0 0 0 79 6 37
2018 Information technology 36 39 15 5 1 3 0 78 6 491
2018 Internal audit 47 23 12 18 0 0 0 70 18 10
2018 Evaluation 64 18 9 0 0 9 0 90 0 11
2018 Data sciences 27 51 5 10 0 6 0 84 11 35
2018 Policy 42 42 12 4 0 0 0 84 4 60
2018 Project management 44 43 10 3 0 0 0 87 3 33
2018 Other services to the public 48 38 14 0 0 0 0 86 0 15
2018 None of the above 43 37 9 3 3 5 0 84 6 166
2017 Client contact centre 44 39 17 0 0 0 0 83 0 18
2017 Communications or public affairs 67 25 4 0 0 4 0 96 0 27
2017 Security 40 28 15 9 3 5 0 72 13 146
2017 Science and technology 29 43 20 6 0 3 0 74 6 73
2017 Administration and operations 45 29 15 8 3 0 0 74 12 62
2017 Human resources 42 44 7 4 0 3 0 89 4 73
2017 Financial management 44 43 8 2 2 0 0 87 4 48
2017 Information management 44 52 4 0 0 0 0 96 0 25
2017 Information technology 25 48 17 6 3 2 0 74 9 346
2017 Evaluation 66 17 17 0 0 0 0 83 0 12
2017 Data sciences 38 48 5 5 0 5 0 90 5 21
2017 Policy 46 42 9 3 0 0 0 88 3 64
2017 Project management 27 40 20 10 0 3 0 69 10 30
2017 None of the above 37 35 15 6 1 5 0 76 8 138

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 30 17 4 0 4 0 77 4 22
2019 Compliance, inspection and enforcement 23 44 15 10 8 0 0 67 18 43
2019 Communications or public affairs 50 34 12 0 2 2 0 86 2 47
2019 Access to information and privacy 49 37 7 7 0 0 0 85 7 12
2019 Security 46 31 11 8 3 1 0 78 11 192
2019 Science and technology 29 43 14 12 1 2 0 73 13 114
2019 Administration and operations 43 34 14 5 3 1 0 77 9 88
2019 Human resources 36 33 10 13 5 3 0 71 18 102
2019 Financial management 50 35 12 2 2 0 0 84 3 61
2019 Procurement 31 34 26 0 10 0 0 64 10 18
2019 Information management 31 30 23 10 4 0 2 62 14 28
2019 Information technology 40 35 13 8 2 1 0 77 11 521
2019 Data sciences 34 44 10 7 4 0 0 78 11 42
2019 Policy 41 31 11 11 3 3 0 74 14 93
2019 Project management 34 45 9 2 6 2 2 82 8 47
2019 Other services to the public 44 41 4 7 4 0 0 85 11 23
2019 None of the above 36 40 13 6 4 1 0 77 10 166
2018 Client contact centre 33 36 14 4 4 7 0 75 9 15
2018 Compliance, inspection and enforcement 48 33 9 7 0 3 0 84 7 38
2018 Communications or public affairs 56 36 6 0 3 0 0 92 3 42
2018 Access to information and privacy 22 42 16 10 10 0 0 64 20 12
2018 Security 44 32 13 6 4 1 0 77 10 183
2018 Science and technology 35 39 15 6 3 3 0 75 9 98
2018 Administration and operations 47 31 12 6 3 2 0 79 9 74
2018 Human resources 35 38 10 13 2 3 0 74 16 104
2018 Financial management 37 47 8 7 1 0 0 84 8 49
2018 Procurement 35 26 26 5 0 9 0 66 5 12
2018 Information management 27 44 23 3 3 0 0 71 6 37
2018 Information technology 33 39 16 8 2 2 0 73 10 492
2018 Internal audit 29 18 41 0 0 12 0 53 0 10
2018 Evaluation 36 45 18 0 0 0 0 82 0 11
2018 Data sciences 34 38 11 11 3 3 0 74 15 35
2018 Policy 35 39 17 9 0 0 0 73 9 60
2018 Project management 29 58 7 7 0 0 0 87 7 33
2018 Other services to the public 55 23 22 0 0 0 0 78 0 15
2018 None of the above 39 34 12 7 5 2 0 75 13 167
2017 Client contact centre 17 39 11 22 11 0 0 56 33 18
2017 Communications or public affairs 44 44 4 4 0 4 0 92 4 27
2017 Security 27 47 12 8 5 1 0 75 13 145
2017 Science and technology 25 39 25 7 4 0 0 63 11 73
2017 Administration and operations 35 39 10 8 8 0 0 74 16 62
2017 Human resources 26 54 8 10 1 1 0 81 11 73
2017 Financial management 41 42 11 2 4 0 0 83 6 47
2017 Information management 44 28 12 8 8 0 0 72 16 25
2017 Information technology 28 43 15 7 6 1 0 71 13 347
2017 Evaluation 43 34 9 6 9 0 0 77 15 12
2017 Data sciences 33 38 5 19 5 0 0 71 24 21
2017 Policy 35 40 14 5 4 2 0 76 9 64
2017 Project management 20 40 23 17 0 0 0 60 17 30
2017 None of the above 25 38 16 12 4 4 0 66 17 138
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 16 84 22
2019 Compliance, inspection and enforcement 18 82 43
2019 Communications or public affairs 7 93 47
2019 Access to information and privacy 0 100 12
2019 Security 10 90 192
2019 Science and technology 11 89 114
2019 Administration and operations 15 85 88
2019 Human resources 9 91 103
2019 Financial management 12 88 62
2019 Procurement 36 64 18
2019 Information management 5 95 28
2019 Information technology 8 92 521
2019 Data sciences 13 87 42
2019 Policy 8 92 93
2019 Project management 8 92 48
2019 Other services to the public 11 89 23
2019 None of the above 10 90 165
2017 Security 14 86 146
2017 Science and technology 14 86 73
2017 Administration and operations 21 79 62
2017 Human resources 22 78 73
2017 Financial management 19 81 48
2017 Information technology 11 89 346
2017 Data sciences 29 71 21
2017 Policy 19 81 64
2017 Project management 33 67 30
2017 None of the above 12 88 138
2014 Communications or public affairs 16 84 34
2014 Security 15 85 161
2014 Science and technology 9 91 99
2014 Administration and operations 6 94 104
2014 Human resources 10 90 85
2014 Financial management 15 85 53
2014 Information management 16 84 46
2014 Information technology 10 90 394
2014 None of the above 11 89 179

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 89 11 20
2019 Science and technology 77 23 13
2019 Administration and operations 88 12 14
2019 Human resources 94 6 10
2019 Information technology 79 21 44
2019 None of the above 82 18 17
2017 Security 65 35 20
2017 Science and technology 90 10 10
2017 Administration and operations 85 15 13
2017 Human resources 83 17 16
2017 Information technology 69 31 39
2017 Policy 74 26 12
2017 None of the above 88 13 16
2014 Security 96 4 25
2014 Information technology 80 20 39
2014 None of the above 80 20 19

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Security 42 40 0 18 0 0 0 82 18 17
2019 Science and technology 60 20 0 10 10 0 0 80 20 10
2019 Administration and operations 42 25 8 25 0 0 0 67 25 12
2019 Information technology 38 42 3 15 2 0 0 80 17 35
2019 None of the above 34 52 7 7 0 0 0 85 7 14
2017 Security 54 38 8 0 0 0 0 92 0 13
2017 Administration and operations 73 27 0 0 0 0 0 100 0 11
2017 Human resources 31 46 8 8 8 0 0 77 15 13
2017 Information technology 56 33 0 11 0 0 0 89 11 27
2017 None of the above 50 14 7 21 7 0 0 64 29 14
2014 Security 67 23 9 0 0 0 0 91 0 24
2014 Information technology 53 30 7 10 0 0 0 82 10 31
2014 None of the above 49 44 0 6 0 0 0 94 6 15
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 52 7 7 4 4 0 27 73 22
2019 Compliance, inspection and enforcement 25 31 13 19 8 4 0 26 74 43
2019 Communications or public affairs 45 32 13 4 5 2 0 46 54 47
2019 Access to information and privacy 37 34 0 22 7 0 0 37 63 12
2019 Security 28 36 18 9 7 1 1 29 71 192
2019 Science and technology 19 32 23 17 6 3 0 19 81 114
2019 Administration and operations 28 31 22 6 4 1 7 31 69 88
2019 Human resources 24 44 17 7 3 2 3 26 74 103
2019 Financial management 24 31 16 11 17 2 0 24 76 62
2019 Procurement 15 41 31 13 0 0 0 15 85 18
2019 Information management 27 18 18 26 11 0 0 27 73 28
2019 Information technology 18 32 28 10 9 3 0 18 82 521
2019 Data sciences 22 33 23 2 13 7 0 24 76 42
2019 Policy 40 26 16 10 8 0 0 40 60 93
2019 Project management 17 41 23 9 10 0 0 17 83 48
2019 Other services to the public 26 22 37 7 4 4 0 27 73 23
2019 None of the above 12 39 19 14 11 3 2 13 87 166
2018 Client contact centre 55 26 4 0 14 0 0 55 45 15
2018 Compliance, inspection and enforcement 36 29 21 11 3 0 0 36 64 38
2018 Communications or public affairs 39 33 13 12 3 0 2 39 61 42
2018 Access to information and privacy 32 6 46 5 10 0 0 32 68 12
2018 Security 42 31 18 5 3 1 0 42 58 183
2018 Science and technology 35 26 17 11 7 4 0 36 64 98
2018 Administration and operations 34 28 23 5 4 0 6 36 64 74
2018 Human resources 37 39 17 2 1 4 1 39 61 104
2018 Financial management 44 23 18 11 4 0 0 44 56 49
2018 Procurement 52 17 31 0 0 0 0 52 48 12
2018 Information management 38 36 12 6 0 8 0 41 59 37
2018 Information technology 30 33 22 7 5 3 0 31 69 492
2018 Internal audit 24 53 12 0 12 0 0 24 76 10
2018 Evaluation 45 18 0 27 9 0 0 45 55 11
2018 Data sciences 39 30 14 11 6 0 0 39 61 35
2018 Policy 32 32 17 7 12 0 0 32 68 59
2018 Project management 22 48 20 7 3 0 0 22 78 33
2018 Other services to the public 29 29 30 0 7 0 5 30 70 15
2018 None of the above 30 30 21 9 5 4 1 31 69 165
2017 Client contact centre 56 11 11 11 6 6 0 59 41 18
2017 Communications or public affairs 51 23 8 8 0 8 4 57 43 27
2017 Security 46 31 12 3 4 3 0 48 52 146
2017 Science and technology 42 32 14 1 4 7 0 45 55 73
2017 Administration and operations 53 19 10 6 8 0 3 55 45 62
2017 Human resources 60 22 10 4 1 0 3 62 38 73
2017 Financial management 37 33 13 4 6 2 4 40 60 48
2017 Information management 60 28 8 0 4 0 0 60 40 25
2017 Information technology 40 34 14 5 3 5 1 42 58 347
2017 Evaluation 74 17 0 9 0 0 0 74 26 12
2017 Data sciences 48 24 14 5 0 10 0 53 47 21
2017 Policy 33 29 19 8 6 3 2 34 66 64
2017 Project management 40 40 3 10 0 7 0 43 57 30
2017 None of the above 40 28 19 7 1 4 1 42 58 138

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 41 59 15
2019 Compliance, inspection and enforcement 63 37 31
2019 Communications or public affairs 65 35 29
2019 Security 61 39 136
2019 Science and technology 73 27 91
2019 Administration and operations 59 41 61
2019 Human resources 44 56 72
2019 Financial management 53 47 46
2019 Procurement 58 42 15
2019 Information management 77 23 22
2019 Information technology 65 35 420
2019 Data sciences 59 41 31
2019 Policy 65 35 62
2019 Project management 78 22 40
2019 Other services to the public 58 42 17
2019 None of the above 56 44 140

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 37 63 15
2019 Compliance, inspection and enforcement 38 62 31
2019 Communications or public affairs 51 49 29
2019 Security 35 65 135
2019 Science and technology 23 77 92
2019 Administration and operations 29 71 61
2019 Human resources 41 59 70
2019 Financial management 18 82 46
2019 Procurement 36 64 15
2019 Information management 22 78 22
2019 Information technology 27 73 418
2019 Data sciences 40 60 31
2019 Policy 26 74 62
2019 Project management 33 67 40
2019 Other services to the public 42 58 17
2019 None of the above 33 67 140
2018 Compliance, inspection and enforcement 20 80 24
2018 Communications or public affairs 44 56 23
2018 Security 27 73 103
2018 Science and technology 25 75 59
2018 Administration and operations 28 72 42
2018 Human resources 40 60 59
2018 Financial management 20 80 28
2018 Information management 23 77 20
2018 Information technology 16 84 321
2018 Data sciences 40 60 20
2018 Policy 21 79 40
2018 Project management 18 82 25
2018 Other services to the public 22 78 10
2018 None of the above 18 82 105

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 47 12 6 12 0 6 67 20 15
2019 Compliance, inspection and enforcement 6 36 12 14 24 0 9 46 41 31
2019 Communications or public affairs 17 17 19 24 16 0 7 36 43 29
2019 Security 22 24 15 16 18 1 4 49 36 133
2019 Science and technology 10 20 18 24 24 0 4 31 50 92
2019 Administration and operations 12 30 22 19 12 0 5 44 33 61
2019 Human resources 33 25 19 13 6 0 4 61 19 69
2019 Financial management 13 33 6 27 18 0 2 48 46 46
2019 Procurement 18 40 12 18 6 0 6 62 26 15
2019 Information management 3 23 27 22 15 0 10 30 41 22
2019 Information technology 15 24 20 17 19 1 4 41 39 418
2019 Data sciences 16 21 6 18 29 3 6 41 52 31
2019 Policy 22 20 13 17 20 2 6 45 40 61
2019 Project management 15 29 13 17 18 3 5 48 37 39
2019 Other services to the public 37 0 11 5 32 0 16 44 44 17
2019 None of the above 9 26 15 19 24 1 5 38 46 139
2018 Compliance, inspection and enforcement 4 25 22 24 16 0 9 32 44 24
2018 Communications or public affairs 38 36 8 8 4 0 4 78 13 24
2018 Security 19 20 15 22 13 2 8 44 39 104
2018 Science and technology 18 21 24 17 13 3 4 42 33 59
2018 Administration and operations 24 30 9 18 13 0 6 58 33 43
2018 Human resources 49 11 15 6 5 2 12 69 13 59
2018 Financial management 26 16 16 35 0 0 8 45 38 28
2018 Information management 32 17 38 3 9 0 0 49 13 19
2018 Information technology 22 25 21 13 10 3 6 52 26 318
2018 Data sciences 35 13 18 13 20 0 0 48 33 21
2018 Policy 17 32 20 18 12 0 2 50 31 40
2018 Project management 22 32 8 21 4 2 11 61 29 26
2018 Other services to the public 33 24 11 22 11 0 0 57 33 10
2018 None of the above 17 21 24 17 11 1 9 42 31 104
2017 Communications or public affairs 30 20 10 10 10 10 10 63 25 10
2017 Security 28 26 15 6 12 1 11 62 21 74
2017 Science and technology 11 43 14 11 5 5 11 65 19 37
2017 Administration and operations 30 11 22 15 11 0 10 46 29 27
2017 Human resources 48 22 15 4 0 4 7 79 4 27
2017 Financial management 37 6 4 15 11 4 22 59 35 27
2017 Information management 50 30 20 0 0 0 0 80 0 10
2017 Information technology 27 26 17 9 7 4 10 61 19 189
2017 Policy 22 18 12 20 13 5 10 47 39 40
2017 Project management 25 13 19 0 13 0 31 55 18 16
2017 None of the above 22 20 20 15 5 1 17 51 25 76

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 26 6 12 31 6 18 35 57 15
2019 Compliance, inspection and enforcement 0 19 9 6 21 3 43 35 49 31
2019 Communications or public affairs 7 23 12 5 23 0 30 42 40 29
2019 Security 10 18 16 13 19 5 20 37 42 134
2019 Science and technology 1 10 14 11 20 9 34 20 55 92
2019 Administration and operations 12 5 22 10 10 3 38 29 33 61
2019 Human resources 13 18 19 7 6 3 34 49 22 71
2019 Financial management 9 13 8 2 18 0 50 44 40 46
2019 Procurement 0 6 16 36 18 0 24 8 72 15
2019 Information management 3 20 32 22 18 0 5 25 42 22
2019 Information technology 7 17 19 10 15 4 28 36 37 419
2019 Data sciences 6 5 9 24 21 5 28 17 68 31
2019 Policy 14 7 7 6 31 3 33 32 57 61
2019 Project management 8 20 20 5 15 5 28 41 29 40
2019 Other services to the public 21 0 11 11 21 0 37 33 50 17
2019 None of the above 11 7 11 9 21 6 33 31 50 140
2018 Compliance, inspection and enforcement 9 18 11 18 9 2 33 41 41 24
2018 Communications or public affairs 17 17 0 17 24 4 21 45 55 24
2018 Security 12 18 10 21 11 2 26 42 44 104
2018 Science and technology 8 10 18 10 14 10 29 30 40 59
2018 Administration and operations 12 11 13 8 14 3 40 39 38 43
2018 Human resources 25 9 11 4 6 5 40 61 18 59
2018 Financial management 4 16 12 4 16 0 49 38 39 28
2018 Information management 27 22 30 3 7 5 5 55 11 20
2018 Information technology 10 12 16 10 9 8 36 38 33 321
2018 Data sciences 25 3 5 8 0 10 48 68 19 21
2018 Policy 6 20 17 10 16 7 24 38 38 40
2018 Project management 11 17 4 17 7 2 42 51 42 26
2018 Other services to the public 22 0 28 17 22 0 11 24 44 10
2018 None of the above 7 16 14 9 11 5 38 40 36 105
2017 Communications or public affairs 20 0 0 0 30 10 40 40 60 10
2017 Security 12 15 11 11 15 5 31 43 40 74
2017 Science and technology 5 16 16 0 8 8 46 47 18 37
2017 Administration and operations 11 8 4 15 11 0 51 38 54 27
2017 Human resources 4 0 4 11 7 0 74 14 71 27
2017 Financial management 11 7 6 4 15 4 52 43 43 27
2017 Information management 20 0 20 0 10 0 50 40 20 10
2017 Information technology 8 10 13 6 12 6 44 37 36 189
2017 Policy 5 8 5 8 30 5 39 23 68 40
2017 Project management 13 6 6 6 6 19 44 50 33 16
2017 None of the above 7 12 12 7 8 1 54 42 32 76

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 9 11 3 4 9 22 74 10 22
2019 Compliance, inspection and enforcement 49 10 16 17 5 0 2 61 23 43
2019 Communications or public affairs 48 12 13 2 7 2 17 73 11 46
2019 Access to information and privacy 52 7 7 15 7 0 12 67 25 12
2019 Security 62 12 9 5 6 0 6 79 12 193
2019 Science and technology 54 16 8 7 8 0 7 75 16 114
2019 Administration and operations 51 19 6 6 3 1 13 82 10 88
2019 Human resources 53 18 3 7 8 0 12 80 16 102
2019 Financial management 54 20 2 12 8 0 3 77 21 62
2019 Procurement 28 15 26 5 10 0 15 52 18 18
2019 Information management 39 27 10 6 15 0 4 68 22 28
2019 Information technology 50 19 10 7 8 1 5 74 16 519
2019 Data sciences 50 17 9 2 6 4 11 80 10 42
2019 Policy 53 18 7 5 8 0 10 79 14 92
2019 Project management 57 15 10 4 10 0 4 75 15 48
2019 Other services to the public 44 18 15 4 7 0 11 71 12 23
2019 None of the above 52 14 10 3 6 3 13 78 10 166
2018 Client contact centre 55 7 19 12 0 0 7 67 12 15
2018 Compliance, inspection and enforcement 60 14 6 9 3 0 9 81 12 38
2018 Communications or public affairs 54 18 8 8 3 0 10 80 11 42
2018 Access to information and privacy 22 22 25 10 10 0 10 49 22 12
2018 Security 67 11 7 5 3 1 7 84 8 182
2018 Science and technology 65 9 8 6 4 1 7 80 11 97
2018 Administration and operations 63 11 5 5 2 2 14 87 7 75
2018 Human resources 62 10 7 2 7 2 11 82 10 103
2018 Financial management 60 21 2 2 7 0 8 88 9 49
2018 Procurement 13 35 0 17 9 0 26 65 35 12
2018 Information management 61 6 3 8 5 3 14 81 16 37
2018 Information technology 59 15 9 7 3 1 7 79 11 492
2018 Internal audit 24 30 0 0 12 0 35 82 18 10
2018 Evaluation 60 10 10 0 0 0 20 88 0 10
2018 Data sciences 60 14 0 6 2 0 17 90 10 35
2018 Policy 49 16 9 4 11 0 11 74 16 60
2018 Project management 55 15 10 15 3 0 2 71 19 33
2018 Other services to the public 62 14 19 0 0 0 5 80 0 15
2018 None of the above 60 16 4 3 4 2 11 87 8 167
Report a problem on this page
Date modified: