2019 Public Service Employee Survey Results for Communications Security Establishment Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 42 6 4 5 0 0 85 9 52
2019 Provides services to public - Both English and French 41 42 2 13 3 0 0 82 16 155
2017 Provides services to public - English only 33 56 11 0 0 0 0 89 0 27
2017 Provides services to public - Both English and French 31 61 0 5 3 0 0 92 8 74
2014 Provides services to public - English only 37 41 14 4 4 0 0 78 8 23
2014 Provides services to public - Both English and French 37 52 2 7 1 0 0 89 9 95
2011 Provides services to public - English only 32 43 7 14 4 0 0 75 18 28
2011 Provides services to public - Both English and French 37 52 6 4 1 0 0 89 4 113

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 13 6 2 8 0 2 84 10 52
2019 Provides services to public - Both English and French 61 17 6 9 6 0 1 79 15 156
2017 Provides services to public - English only 81 7 11 0 0 0 0 89 0 27
2017 Provides services to public - Both English and French 51 19 11 15 4 0 0 70 19 74
2014 Provides services to public - English only 80 16 0 0 0 0 4 100 0 23
2014 Provides services to public - Both English and French 53 28 3 9 6 0 1 82 15 94
2011 Provides services to public - English only 72 10 10 7 0 0 0 83 7 29
2011 Provides services to public - Both English and French 52 22 7 13 6 0 0 74 19 112

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 37 12 11 5 0 0 72 16 52
2019 Provides services to public - Both English and French 48 33 4 10 4 0 0 81 14 156
2017 Provides services to public - English only 41 26 4 15 15 0 0 67 30 27
2017 Provides services to public - Both English and French 34 32 3 18 13 0 0 66 31 74
2014 Provides services to public - English only 37 33 12 10 8 0 0 70 18 23
2014 Provides services to public - Both English and French 34 44 8 8 7 0 0 77 15 96
2011 Provides services to public - English only 45 27 7 10 10 0 0 72 21 29
2011 Provides services to public - Both English and French 40 38 9 9 4 0 0 78 13 113

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 10 8 5 0 0 77 13 52
2019 Provides services to public - Both English and French 37 39 12 8 5 0 0 75 13 153
2017 Provides services to public - English only 41 33 7 7 11 0 0 74 19 27
2017 Provides services to public - Both English and French 26 45 16 8 5 0 0 70 13 74
2014 Provides services to public - English only 28 38 22 8 4 0 0 66 12 23
2014 Provides services to public - Both English and French 32 43 5 15 4 0 1 76 19 96
2011 Provides services to public - English only 41 31 17 10 0 0 0 72 10 29
2011 Provides services to public - Both English and French 33 43 11 10 4 0 0 75 13 113

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 33 3 6 5 0 0 85 12 51
2019 Provides services to public - Both English and French 64 23 9 3 1 0 0 87 5 155
2017 Provides services to public - English only 41 41 15 0 4 0 0 81 4 27
2017 Provides services to public - Both English and French 50 36 7 3 3 1 0 88 6 74
2014 Provides services to public - English only 36 41 20 0 4 0 0 76 4 23
2014 Provides services to public - Both English and French 53 35 5 4 3 0 0 88 7 96

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 17 5 1 7 0 0 86 9 52
2019 Provides services to public - Both English and French 59 26 5 5 3 0 1 87 8 155
2017 Provides services to public - English only 59 26 4 11 0 0 0 85 11 27
2017 Provides services to public - Both English and French 46 37 6 7 2 0 1 84 9 74
2014 Provides services to public - English only 48 30 0 12 4 6 0 83 17 23
2014 Provides services to public - Both English and French 47 38 11 1 2 0 2 86 3 96
2011 Provides services to public - English only 55 24 7 10 3 0 0 79 14 29
2011 Provides services to public - Both English and French 47 35 12 4 2 0 0 82 6 113

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 44 6 3 2 0 0 89 5 52
2019 Provides services to public - Both English and French 52 34 6 6 1 0 0 87 7 156
2017 Provides services to public - English only 37 37 15 7 4 0 0 74 11 27
2017 Provides services to public - Both English and French 41 42 8 5 4 0 0 83 10 74
2014 Provides services to public - English only 46 34 12 8 0 0 0 80 8 23
2014 Provides services to public - Both English and French 44 40 9 6 2 0 0 84 8 96
2011 Provides services to public - English only 52 28 3 7 10 0 0 79 17 29
2011 Provides services to public - Both English and French 47 36 8 7 3 0 0 82 10 112

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 45 16 11 3 0 0 69 15 52
2019 Provides services to public - Both English and French 37 37 11 13 2 0 0 74 16 156
2017 Provides services to public - English only 30 41 7 15 7 0 0 70 22 27
2017 Provides services to public - Both English and French 23 37 22 12 7 0 0 60 18 74
2014 Provides services to public - English only 28 36 16 8 12 0 0 63 20 23
2014 Provides services to public - Both English and French 31 42 15 7 5 0 0 73 12 96
2011 Provides services to public - English only 21 45 14 10 10 0 0 66 21 29
2011 Provides services to public - Both English and French 20 46 13 12 7 0 1 67 20 113

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 49 8 5 5 0 0 81 11 52
2019 Provides services to public - Both English and French 31 46 7 12 4 0 0 77 16 155
2017 Provides services to public - English only 26 44 7 11 7 4 0 73 19 27
2017 Provides services to public - Both English and French 25 40 20 11 4 0 0 65 15 74

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 40 0 3 2 0 0 95 5 52
2019 Provides services to public - Both English and French 62 26 5 3 4 0 0 88 7 156
2017 Provides services to public - English only 52 37 7 4 0 0 0 89 4 27
2017 Provides services to public - Both English and French 44 41 11 1 3 0 0 85 4 74
2014 Provides services to public - English only 55 37 4 4 0 0 0 92 4 23
2014 Provides services to public - Both English and French 50 40 6 3 1 0 0 90 4 96
2011 Provides services to public - English only 55 28 10 7 0 0 0 83 7 29
2011 Provides services to public - Both English and French 43 43 10 3 2 0 0 86 4 112

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 36 8 12 5 0 0 75 17 51
2019 Provides services to public - Both English and French 40 39 11 5 5 0 0 79 10 155
2017 Provides services to public - English only 26 44 15 11 4 0 0 70 15 27
2017 Provides services to public - Both English and French 29 38 14 14 5 0 0 67 19 74

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 37 0 0 2 0 0 98 2 51
2019 Provides services to public - Both English and French 68 26 5 0 1 0 0 94 1 155
2017 Provides services to public - English only 56 33 7 4 0 0 0 89 4 27
2017 Provides services to public - Both English and French 64 29 5 1 0 0 0 93 1 73
2014 Provides services to public - English only 84 8 8 0 0 0 0 92 0 23
2014 Provides services to public - Both English and French 73 21 5 0 1 0 0 94 1 96
2011 Provides services to public - English only 76 14 3 3 3 0 0 90 7 29
2011 Provides services to public - Both English and French 69 24 4 2 1 0 0 93 3 113

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 37 11 8 3 0 0 77 12 50
2019 Provides services to public - Both English and French 40 36 10 8 6 0 0 77 13 155
2017 Provides services to public - English only 37 48 7 0 7 0 0 85 7 27
2017 Provides services to public - Both English and French 33 38 22 4 1 0 1 72 6 73
2014 Provides services to public - English only 28 44 16 0 12 0 0 72 12 23
2014 Provides services to public - Both English and French 30 50 10 10 1 0 0 80 11 96
2011 Provides services to public - English only 55 24 3 14 3 0 0 79 17 29
2011 Provides services to public - Both English and French 38 41 12 6 3 0 0 79 9 113

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 40 10 5 2 0 0 83 7 52
2019 Provides services to public - Both English and French 46 30 14 7 2 0 0 76 10 155
2017 Provides services to public - English only 41 37 4 11 7 0 0 78 19 27
2017 Provides services to public - Both English and French 41 36 15 5 3 0 0 77 8 74
2014 Provides services to public - English only 46 26 12 4 12 0 0 72 16 23
2014 Provides services to public - Both English and French 39 37 15 6 3 0 0 76 9 96

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 34 8 10 2 0 0 81 12 51
2019 Provides services to public - Both English and French 45 32 11 9 3 1 0 78 11 155
2017 Provides services to public - English only 44 33 7 7 7 0 0 78 15 27
2017 Provides services to public - Both English and French 35 40 14 11 0 0 0 76 11 74
2014 Provides services to public - English only 37 38 16 4 4 0 0 76 8 23
2014 Provides services to public - Both English and French 30 51 11 6 0 1 0 82 6 96
2011 Provides services to public - English only 48 35 10 3 3 0 0 83 7 29
2011 Provides services to public - Both English and French 36 46 9 4 3 0 2 84 7 112

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 36 3 4 2 0 0 91 6 52
2019 Provides services to public - Both English and French 60 30 8 1 1 0 0 90 3 155
2017 Provides services to public - English only 48 30 15 4 4 0 0 78 7 27
2017 Provides services to public - Both English and French 44 43 9 1 3 0 0 87 4 74
2014 Provides services to public - English only 48 28 12 8 4 0 0 76 12 23
2014 Provides services to public - Both English and French 54 35 6 2 2 0 1 90 4 95
2011 Provides services to public - English only 55 24 7 7 7 0 0 79 14 29
2011 Provides services to public - Both English and French 45 43 7 4 0 0 0 89 4 113

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 48 7 5 3 0 0 84 9 52
2019 Provides services to public - Both English and French 32 37 16 11 4 0 0 69 15 155
2017 Provides services to public - English only 33 48 7 11 0 0 0 81 11 27
2017 Provides services to public - Both English and French 42 34 14 6 1 0 2 78 8 74
2014 Provides services to public - English only 26 56 14 4 0 0 0 82 4 23
2014 Provides services to public - Both English and French 48 34 14 3 1 0 0 82 4 96
2011 Provides services to public - English only 31 35 28 7 0 0 0 66 7 29
2011 Provides services to public - Both English and French 36 34 19 8 3 0 1 70 11 113

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 26 38 16 11 2 0 28 33 52
2019 Provides services to public - Both English and French 12 22 30 29 7 0 0 35 35 154
2017 Provides services to public - English only 7 19 48 15 7 4 0 23 27 27
2017 Provides services to public - Both English and French 14 30 36 12 6 0 3 18 45 73
2014 Provides services to public - English only 8 28 45 19 0 0 0 19 36 23
2014 Provides services to public - Both English and French 12 22 40 17 6 1 2 24 35 95
2011 Provides services to public - English only 14 21 45 17 0 0 3 18 36 29
2011 Provides services to public - Both English and French 14 28 37 13 5 0 2 19 43 113

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 24 31 22 16 0 0 38 30 52
2019 Provides services to public - Both English and French 9 16 27 27 20 1 0 48 25 153
2017 Provides services to public - English only 4 19 19 33 11 7 7 52 26 27
2017 Provides services to public - Both English and French 5 13 36 23 16 0 5 42 20 74
2014 Provides services to public - English only 10 4 38 36 8 0 4 46 14 23
2014 Provides services to public - Both English and French 5 14 32 32 14 1 2 48 19 95
2011 Provides services to public - English only 7 14 21 45 10 0 3 57 21 29
2011 Provides services to public - Both English and French 3 25 26 26 14 1 5 43 30 113

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 21 46 13 10 0 0 24 31 52
2019 Provides services to public - Both English and French 7 25 34 22 11 0 1 33 32 155
2017 Provides services to public - English only 15 30 26 15 11 0 4 27 46 27
2017 Provides services to public - Both English and French 11 30 33 11 10 1 5 22 43 74
2014 Provides services to public - English only 4 26 48 14 4 0 4 19 31 23
2014 Provides services to public - Both English and French 17 32 30 13 5 1 2 19 50 96
2011 Provides services to public - English only 14 24 38 21 0 0 3 21 39 29
2011 Provides services to public - Both English and French 17 30 29 13 7 2 3 21 50 112

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 11 40 31 17 0 0 49 11 50
2019 Provides services to public - Both English and French 5 10 32 30 21 0 1 52 15 155
2017 Provides services to public - English only 7 19 30 30 15 0 0 44 26 27
2017 Provides services to public - Both English and French 2 13 39 15 22 1 7 40 17 74
2014 Provides services to public - English only 0 12 44 40 4 0 0 44 12 23
2014 Provides services to public - Both English and French 8 11 35 33 9 1 3 44 20 96
2011 Provides services to public - English only 0 17 41 28 7 3 3 37 18 29
2011 Provides services to public - Both English and French 12 17 30 28 12 0 1 40 29 113

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 21 24 32 6 0 0 38 38 51
2019 Provides services to public - Both English and French 19 22 29 16 12 1 0 28 42 155
2017 Provides services to public - English only 15 26 26 19 15 0 0 33 41 27
2017 Provides services to public - Both English and French 13 25 30 16 14 0 3 30 39 74
2014 Provides services to public - English only 4 18 49 24 6 0 0 29 22 23
2014 Provides services to public - Both English and French 13 16 30 27 11 1 2 39 30 94
2011 Provides services to public - English only 17 21 28 24 7 0 3 32 39 29
2011 Provides services to public - Both English and French 18 28 25 21 7 0 1 29 46 113

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 20 30 27 6 0 0 33 38 52
2019 Provides services to public - Both English and French 9 21 23 29 15 3 1 46 31 154
2017 Provides services to public - English only 7 7 30 26 19 4 7 50 17 27
2017 Provides services to public - Both English and French 7 21 31 18 16 1 5 37 30 74
2014 Provides services to public - English only 8 4 24 58 6 0 0 63 12 23
2014 Provides services to public - Both English and French 9 8 26 33 21 2 1 55 18 95
2011 Provides services to public - English only 7 21 24 24 17 0 7 45 30 29
2011 Provides services to public - Both English and French 14 18 33 22 9 2 3 32 33 110

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 13 40 26 11 0 0 38 23 52
2019 Provides services to public - Both English and French 6 22 37 20 12 3 0 33 29 155
2017 Provides services to public - English only 12 35 31 12 4 0 8 17 50 26
2017 Provides services to public - Both English and French 4 30 35 12 14 3 3 27 36 74
2014 Provides services to public - English only 8 22 42 24 4 0 0 28 30 23
2014 Provides services to public - Both English and French 9 20 34 23 12 0 2 36 30 95

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 11 27 36 19 6 0 2 25 38 52
2019 Provides services to public - Both English and French 14 16 30 23 16 1 1 39 31 155
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 5 4 0 6 0 4 89 6 52
2019 Provides services to public - Both English and French 58 20 8 8 6 0 1 79 14 156
2017 Provides services to public - English only 78 4 11 0 0 0 7 88 0 27
2017 Provides services to public - Both English and French 45 23 4 20 5 1 1 70 26 74
2014 Provides services to public - English only 70 18 4 0 0 0 8 96 0 23
2014 Provides services to public - Both English and French 53 24 8 6 6 2 1 80 12 96
2011 Provides services to public - English only 72 10 7 7 3 0 0 83 10 29
2011 Provides services to public - Both English and French 49 15 7 17 11 0 1 65 28 111

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 39 15 8 0 4 4 74 9 52
2019 Provides services to public - Both English and French 35 28 15 8 7 3 3 68 15 156
2017 Provides services to public - English only 33 26 19 7 15 0 0 59 22 27
2017 Provides services to public - Both English and French 28 25 16 19 9 1 1 54 29 73
2014 Provides services to public - English only 36 44 12 0 4 4 0 83 4 23
2014 Provides services to public - Both English and French 25 45 11 12 3 1 3 72 16 96

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 37 6 8 2 0 0 84 10 52
2019 Provides services to public - Both English and French 62 25 6 4 3 1 0 87 7 156
2017 Provides services to public - English only 44 30 4 0 19 4 0 77 19 27
2017 Provides services to public - Both English and French 39 39 9 10 3 0 0 79 12 74
2014 Provides services to public - English only 41 28 8 4 14 4 0 73 19 23
2014 Provides services to public - Both English and French 40 36 9 7 7 1 0 77 14 96

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 28 6 6 0 0 0 88 6 52
2019 Provides services to public - Both English and French 68 24 3 2 3 0 0 92 5 156
2017 Provides services to public - English only 48 30 11 0 11 0 0 78 11 27
2017 Provides services to public - Both English and French 42 39 7 9 3 0 0 81 12 74
2014 Provides services to public - English only 50 34 8 4 4 0 0 84 8 23
2014 Provides services to public - Both English and French 40 42 6 10 2 0 0 82 12 96

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 30 9 4 0 0 0 87 4 52
2019 Provides services to public - Both English and French 56 34 6 3 1 1 0 91 4 154
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 18 19 1 0 2 0 79 1 52
2019 Provides services to public - Both English and French 58 19 15 1 1 1 4 81 3 155

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 28 12 9 2 2 0 76 12 52
2019 Provides services to public - Both English and French 44 28 9 11 7 0 0 73 18 156
2017 Provides services to public - English only 30 37 19 0 15 0 0 67 15 27
2017 Provides services to public - Both English and French 25 44 19 11 0 0 3 70 11 74
2014 Provides services to public - English only 37 30 20 0 8 0 4 70 8 23
2014 Provides services to public - Both English and French 36 42 13 5 3 1 0 78 8 96
2011 Provides services to public - English only 38 34 10 14 3 0 0 72 17 29
2011 Provides services to public - Both English and French 31 44 10 9 4 0 2 76 13 113

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 26 12 9 2 2 0 76 12 52
2019 Provides services to public - Both English and French 56 22 7 10 3 1 0 80 13 156
2017 Provides services to public - English only 37 22 15 7 19 0 0 59 26 27
2017 Provides services to public - Both English and French 35 34 19 4 2 4 1 73 7 74
2014 Provides services to public - English only 40 30 16 0 4 10 0 77 5 23
2014 Provides services to public - Both English and French 49 30 15 3 3 0 0 79 6 95
2011 Provides services to public - English only 48 24 10 7 10 0 0 72 17 29
2011 Provides services to public - Both English and French 42 29 12 10 2 4 1 75 13 113

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 26 12 11 2 0 0 74 13 52
2019 Provides services to public - Both English and French 47 30 9 10 5 0 0 76 15 155
2017 Provides services to public - English only 37 26 7 19 11 0 0 63 30 27
2017 Provides services to public - Both English and French 37 38 14 6 3 0 3 77 9 73
2014 Provides services to public - English only 36 40 4 8 12 0 0 76 20 23
2014 Provides services to public - Both English and French 42 34 11 8 5 0 0 76 13 96
2011 Provides services to public - English only 45 45 0 7 3 0 0 90 10 29
2011 Provides services to public - Both English and French 41 33 11 9 5 0 0 74 14 112

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 9 2 0 4 0 4 94 4 52
2019 Provides services to public - Both English and French 74 11 3 5 5 0 2 87 11 156
2017 Provides services to public - English only 70 15 11 0 0 0 4 88 0 27
2017 Provides services to public - Both English and French 65 20 4 3 5 0 3 87 8 74
2014 Provides services to public - English only 80 12 4 0 0 0 4 96 0 23
2014 Provides services to public - Both English and French 74 12 2 4 5 1 2 89 9 96
2011 Provides services to public - English only 79 7 10 0 3 0 0 86 3 29
2011 Provides services to public - Both English and French 65 12 8 9 6 0 0 77 15 113

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 14 7 6 1 2 4 85 8 52
2019 Provides services to public - Both English and French 65 14 9 4 1 3 4 85 6 156
2017 Provides services to public - English only 63 22 4 4 7 0 0 85 11 27
2017 Provides services to public - Both English and French 63 23 1 2 6 1 3 90 8 72
2014 Provides services to public - English only 50 34 12 4 0 0 0 84 4 23
2014 Provides services to public - Both English and French 63 27 1 5 0 1 4 94 5 96
2011 Provides services to public - English only 69 7 10 7 0 0 7 82 7 29
2011 Provides services to public - Both English and French 57 22 8 7 2 0 4 83 9 113

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 23 2 7 0 2 0 90 8 52
2019 Provides services to public - Both English and French 71 18 7 1 3 0 0 88 4 156
2017 Provides services to public - English only 48 15 19 4 11 4 0 65 15 27
2017 Provides services to public - Both English and French 51 29 12 3 4 0 1 81 7 73

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 18 12 9 3 0 0 75 13 52
2019 Provides services to public - Both English and French 60 20 6 10 3 1 0 81 13 156
2017 Provides services to public - English only 56 15 15 4 11 0 0 70 15 27
2017 Provides services to public - Both English and French 50 24 12 8 4 0 1 75 12 73
2014 Provides services to public - English only 51 28 8 4 8 0 0 80 12 23
2014 Provides services to public - Both English and French 54 28 8 7 1 1 0 83 8 96
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 28 13 9 5 6 0 70 16 52
2019 Provides services to public - Both English and French 43 25 13 12 1 5 1 72 14 156
2017 Provides services to public - English only 12 35 27 4 12 12 0 52 17 26
2017 Provides services to public - Both English and French 26 35 10 16 10 3 1 63 27 74
2014 Provides services to public - English only 32 34 16 8 4 6 0 70 13 23
2014 Provides services to public - Both English and French 24 44 13 13 2 3 0 70 16 96
2011 Provides services to public - English only 34 24 14 21 3 3 0 61 25 29
2011 Provides services to public - Both English and French 19 34 19 15 8 4 1 55 24 113

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 31 14 10 8 4 0 66 19 52
2019 Provides services to public - Both English and French 40 26 15 13 4 1 1 67 18 155
2017 Provides services to public - English only 11 52 4 15 15 4 0 65 31 27
2017 Provides services to public - Both English and French 18 42 14 17 8 1 0 60 26 74
2014 Provides services to public - English only 28 34 8 20 4 6 0 66 26 23
2014 Provides services to public - Both English and French 27 35 25 11 1 2 0 63 12 96
2011 Provides services to public - English only 45 14 14 14 14 0 0 59 28 29
2011 Provides services to public - Both English and French 22 37 19 12 8 2 0 60 20 113

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 34 19 10 8 6 0 60 19 52
2019 Provides services to public - Both English and French 22 37 16 18 5 1 1 60 23 154
2017 Provides services to public - English only 7 44 19 11 11 7 0 56 24 27
2017 Provides services to public - Both English and French 14 34 27 16 5 4 0 49 22 74
2014 Provides services to public - English only 24 22 16 26 12 0 0 46 38 23
2014 Provides services to public - Both English and French 17 40 24 13 3 3 0 58 17 96
2011 Provides services to public - English only 24 31 14 17 10 3 0 57 29 29
2011 Provides services to public - Both English and French 17 38 19 14 8 4 0 57 23 113

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 28 14 17 20 0 0 48 37 51
2019 Provides services to public - Both English and French 17 35 14 25 7 1 1 53 33 156
2017 Provides services to public - English only 7 37 11 26 19 0 0 44 44 27
2017 Provides services to public - Both English and French 11 30 17 25 15 3 0 42 41 73
2014 Provides services to public - English only 14 31 8 36 10 0 0 46 46 22
2014 Provides services to public - Both English and French 17 40 22 16 5 0 0 57 22 96
2011 Provides services to public - English only 17 45 21 7 10 0 0 62 17 29
2011 Provides services to public - Both English and French 12 45 10 22 10 2 0 58 32 112

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 20 16 4 6 13 0 69 12 51
2019 Provides services to public - Both English and French 39 23 18 10 5 4 1 65 16 156
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 37 6 7 5 0 0 82 12 52
2019 Provides services to public - Both English and French 40 41 10 8 0 0 0 81 9 155
2017 Provides services to public - English only 26 52 15 4 4 0 0 78 7 27
2017 Provides services to public - Both English and French 26 49 15 4 6 0 0 75 10 73
2014 Provides services to public - English only 50 24 14 4 8 0 0 74 12 23
2014 Provides services to public - Both English and French 41 39 11 5 1 2 0 82 6 95
2011 Provides services to public - English only 27 41 21 10 0 0 0 69 10 29
2011 Provides services to public - Both English and French 42 35 9 10 4 1 0 77 14 111

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 47 16 12 12 0 0 59 25 51
2019 Provides services to public - Both English and French 20 34 21 17 7 1 0 55 24 156

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 34 5 12 0 2 0 83 12 51
2019 Provides services to public - Both English and French 53 33 9 3 1 0 1 87 4 155
2017 Provides services to public - English only 52 22 15 0 7 4 0 77 8 27
2017 Provides services to public - Both English and French 55 33 4 6 1 1 0 89 7 73
2014 Provides services to public - English only 62 30 8 0 0 0 0 92 0 23
2014 Provides services to public - Both English and French 49 34 9 4 1 2 1 86 5 96
2011 Provides services to public - English only 61 29 7 4 0 0 0 89 4 28
2011 Provides services to public - Both English and French 37 48 6 2 4 2 1 87 6 113

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 42 6 4 1 0 0 89 5 52
2019 Provides services to public - Both English and French 55 28 13 3 1 0 0 83 3 156

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 27 14 8 8 13 0 66 18 50
2019 Provides services to public - Both English and French 30 21 12 16 8 9 2 58 28 156
2017 Provides services to public - English only 11 22 7 26 26 7 0 36 56 27
2017 Provides services to public - Both English and French 22 22 17 15 15 7 3 48 33 73
2014 Provides services to public - English only 30 20 8 18 16 8 0 54 37 23
2014 Provides services to public - Both English and French 24 23 25 13 5 8 2 53 20 95
2011 Provides services to public - English only 31 14 21 10 14 10 0 50 27 29
2011 Provides services to public - Both English and French 17 27 21 12 12 8 3 49 27 113

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 42 8 13 3 0 0 76 16 51
2019 Provides services to public - Both English and French 37 34 12 10 4 3 0 73 14 155
2017 Provides services to public - English only 7 44 33 0 15 0 0 52 15 27
2017 Provides services to public - Both English and French 25 33 13 16 8 4 0 61 26 72
2014 Provides services to public - English only 41 22 12 20 4 0 0 63 24 23
2014 Provides services to public - Both English and French 27 47 13 7 2 4 0 76 10 96
2011 Provides services to public - English only 28 41 17 7 7 0 0 69 14 29
2011 Provides services to public - Both English and French 30 43 12 9 6 0 0 73 15 112

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 31 10 18 10 4 0 60 29 52
2019 Provides services to public - Both English and French 30 34 13 9 10 1 2 66 20 156
2017 Provides services to public - English only 15 26 19 15 26 0 0 41 41 27
2017 Provides services to public - Both English and French 15 26 23 14 14 4 4 45 30 73
2014 Provides services to public - English only 28 32 4 8 28 0 0 59 37 23
2014 Provides services to public - Both English and French 28 33 14 10 12 2 0 63 23 96
2011 Provides services to public - English only 17 28 10 21 21 0 3 47 43 29
2011 Provides services to public - Both English and French 22 33 18 16 11 0 0 55 27 113

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 24 11 1 2 0 0 85 3 52
2019 Provides services to public - Both English and French 68 18 7 3 2 0 2 88 5 156

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 70 6 9 1 7 2 4 81 9 52
2019 Provides services to public - Both English and French 71 7 8 1 0 3 9 89 2 155

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 22 11 2 1 0 0 86 3 51
2019 Provides services to public - Both English and French 61 22 8 3 3 0 4 86 6 156

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 30 11 2 1 2 2 85 4 51
2019 Provides services to public - Both English and French 61 19 10 2 2 1 4 85 4 155

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 15 7 2 3 2 11 86 6 52
2019 Provides services to public - Both English and French 65 14 6 4 1 3 8 88 5 156

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 18 4 0 0 2 2 96 0 51
2019 Provides services to public - Both English and French 70 12 8 3 1 1 6 88 4 156

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 87 4 6 0 0 3 0 94 0 52
2019 Provides services to public - Both English and French 81 4 6 1 1 3 4 92 2 154

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 86 8 0 0 2 0 5 98 2 51
2019 Provides services to public - Both English and French 86 3 3 0 0 1 7 97 0 156

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 49 3 9 0 2 0 87 10 52
2019 Provides services to public - Both English and French 28 49 15 4 2 1 0 79 6 155
2017 Provides services to public - English only 19 44 19 7 11 0 0 63 19 27
2017 Provides services to public - Both English and French 20 47 19 10 3 1 0 69 12 74

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 36 5 2 1 0 0 91 3 52
2019 Provides services to public - Both English and French 56 34 8 1 1 0 0 90 2 156
2017 Provides services to public - English only 41 41 4 4 7 4 0 85 12 27
2017 Provides services to public - Both English and French 46 44 3 5 0 1 0 92 6 74
2014 Provides services to public - English only 58 12 26 0 4 0 0 70 4 23
2014 Provides services to public - Both English and French 45 39 8 2 2 3 1 87 4 96
2011 Provides services to public - English only 45 24 17 7 7 0 0 69 14 29
2011 Provides services to public - Both English and French 34 40 14 9 3 1 0 74 11 113

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 34 3 0 1 2 0 95 1 51
2019 Provides services to public - Both English and French 67 23 8 0 0 1 0 91 0 155
2017 Provides services to public - English only 33 37 15 0 7 7 0 76 8 27
2017 Provides services to public - Both English and French 44 42 8 3 3 0 0 87 6 73
2014 Provides services to public - English only 63 12 16 4 4 0 0 76 8 23
2014 Provides services to public - Both English and French 44 40 5 2 3 5 1 89 6 95

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 30 2 3 0 0 0 95 3 51
2019 Provides services to public - Both English and French 66 24 6 1 1 1 0 91 3 156
2017 Provides services to public - English only 52 22 19 4 4 0 0 74 7 27
2017 Provides services to public - Both English and French 56 35 2 4 3 0 0 91 7 74
2014 Provides services to public - English only 46 34 12 8 0 0 0 80 8 23
2014 Provides services to public - Both English and French 54 35 6 1 3 0 0 90 4 95
2011 Provides services to public - English only 46 25 18 11 0 0 0 71 11 28
2011 Provides services to public - Both English and French 44 36 13 4 2 0 0 81 6 113

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 30 4 0 1 0 0 95 1 52
2019 Provides services to public - Both English and French 66 23 4 3 3 1 0 90 6 155
2017 Provides services to public - English only 48 22 22 7 0 0 0 70 7 27
2017 Provides services to public - Both English and French 61 27 6 3 3 0 0 88 5 74
2014 Provides services to public - English only 59 20 8 12 0 0 0 80 12 23
2014 Provides services to public - Both English and French 62 25 11 2 1 0 0 87 3 96
2011 Provides services to public - English only 48 24 10 7 10 0 0 72 17 29
2011 Provides services to public - Both English and French 43 32 18 3 4 2 0 76 6 113

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 36 4 2 1 0 0 93 3 52
2019 Provides services to public - Both English and French 60 29 6 4 1 1 0 90 5 155
2017 Provides services to public - English only 48 26 22 4 0 0 0 74 4 27
2017 Provides services to public - Both English and French 49 35 9 4 3 0 0 84 7 74
2014 Provides services to public - English only 53 17 25 4 0 0 0 70 4 22
2014 Provides services to public - Both English and French 58 28 10 2 1 0 0 86 3 96
2011 Provides services to public - English only 45 17 17 17 3 0 0 62 21 29
2011 Provides services to public - Both English and French 44 36 13 5 2 0 0 80 7 112

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 27 9 1 3 4 0 85 5 52
2019 Provides services to public - Both English and French 57 27 9 3 2 1 1 85 6 156
2017 Provides services to public - English only 41 19 22 11 4 4 0 62 15 27
2017 Provides services to public - Both English and French 44 27 12 5 8 4 0 73 14 74
2014 Provides services to public - English only 54 10 16 12 8 0 0 63 20 23
2014 Provides services to public - Both English and French 51 25 12 6 3 2 0 78 9 96
2011 Provides services to public - English only 41 17 10 14 14 3 0 61 29 29
2011 Provides services to public - Both English and French 44 25 12 12 5 1 0 70 18 113
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 20 40 40 52
2019 Provides services to public - Both English and French 24 48 28 156
2017 Provides services to public - English only 44 19 37 27
2017 Provides services to public - Both English and French 31 31 38 74
2014 Provides services to public - English only 29 41 30 23
2014 Provides services to public - Both English and French 21 47 33 96
2011 Provides services to public - English only 28 52 21 29
2011 Provides services to public - Both English and French 26 39 35 111

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 30 63 7 0 0 0 11
2019 Provides services to public - Both English and French 15 67 10 8 0 0 38
2017 Provides services to public - English only 33 58 0 8 0 0 12
2017 Provides services to public - Both English and French 18 44 16 0 0 22 23
2014 Provides services to public - Both English and French 23 66 11 0 9999 0 20
2011 Provides services to public - Both English and French 24 56 20 0 9999 0 29
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 30 13 2 5 0 1 80 7 51
2019 Provides services to public - Both English and French 39 48 7 3 2 0 1 88 5 155

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 21 4 2 1 2 3 92 4 52
2019 Provides services to public - Both English and French 66 20 6 0 1 5 1 92 1 154
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 32 11 4 4 25 7 72 12 52
2019 Provides services to public - Both English and French 25 19 17 6 9 19 5 58 20 156
2017 Provides services to public - English only 8 8 27 12 8 38 0 25 31 26
2017 Provides services to public - Both English and French 27 30 11 4 8 18 3 71 15 74
2014 Provides services to public - English only 30 12 4 8 12 25 8 63 30 23
2014 Provides services to public - Both English and French 16 31 17 3 2 25 5 67 8 96

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 35 15 2 2 5 0 79 4 52
2019 Provides services to public - Both English and French 47 25 14 5 3 6 1 77 8 156
2017 Provides services to public - English only 24 32 12 4 8 20 0 70 15 25
2017 Provides services to public - Both English and French 34 37 9 5 5 8 1 78 12 74
2014 Provides services to public - English only 52 22 18 4 0 4 0 77 4 23
2014 Provides services to public - Both English and French 41 33 15 1 2 8 0 80 4 97
2011 Provides services to public - English only 46 29 14 7 0 4 0 78 7 28
2011 Provides services to public - Both English and French 30 41 13 4 4 8 0 77 9 113
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 19 11 2 4 37 7 69 11 52
2019 Provides services to public - Both English and French 28 18 20 3 1 22 9 66 5 156
2017 Provides services to public - English only 11 19 37 0 7 19 7 40 10 27
2017 Provides services to public - Both English and French 31 21 5 3 1 30 8 85 7 74
2014 Provides services to public - English only 34 8 24 0 4 25 4 60 6 23
2014 Provides services to public - Both English and French 20 32 9 1 3 32 4 80 6 97

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 21 11 0 2 11 1 85 2 52
2019 Provides services to public - Both English and French 50 25 12 2 1 8 1 83 3 155
2017 Provides services to public - English only 30 37 19 0 4 7 4 75 4 27
2017 Provides services to public - Both English and French 44 30 9 3 1 12 1 85 5 74
2014 Provides services to public - English only 48 32 12 4 0 4 0 83 4 23
2014 Provides services to public - Both English and French 35 37 9 1 1 16 1 86 3 96
2011 Provides services to public - English only 38 28 24 7 0 3 0 68 7 29
2011 Provides services to public - Both English and French 30 43 13 3 1 11 0 81 4 113
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 24 21 7 21 0 0 50 28 52
2019 Provides services to public - Both English and French 40 25 16 7 10 0 1 66 17 156
2017 Provides services to public - English only 37 37 15 7 0 0 4 77 8 27
2017 Provides services to public - Both English and French 51 24 15 1 7 0 1 77 8 73

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 30 21 9 5 0 0 64 15 52
2019 Provides services to public - Both English and French 28 29 20 13 10 0 0 57 23 156
2017 Provides services to public - English only 22 37 22 11 7 0 0 59 19 27
2017 Provides services to public - Both English and French 18 38 23 16 5 0 0 56 21 74

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 25 24 8 1 0 2 66 9 51
2019 Provides services to public - Both English and French 41 30 17 7 4 0 0 71 11 154
2017 Provides services to public - English only 37 33 15 7 7 0 0 70 15 27
2017 Provides services to public - Both English and French 31 33 19 8 5 0 4 67 14 74

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 24 24 18 12 0 0 46 30 52
2019 Provides services to public - Both English and French 18 25 25 13 18 1 0 43 32 156
2017 Provides services to public - English only 30 30 11 22 7 0 0 59 30 27
2017 Provides services to public - Both English and French 20 22 28 20 9 0 0 42 30 74

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 20 6 3 1 0 6 89 5 50
2019 Provides services to public - Both English and French 61 21 5 7 2 1 4 86 9 154
2017 Provides services to public - English only 56 19 11 4 0 0 11 83 4 27
2017 Provides services to public - Both English and French 59 23 6 0 4 0 8 89 4 74

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 30 13 3 3 0 0 80 7 52
2019 Provides services to public - Both English and French 50 25 13 7 4 0 0 76 11 156
2017 Provides services to public - English only 33 30 26 4 4 0 4 65 8 27
2017 Provides services to public - Both English and French 37 35 18 7 2 0 1 73 9 74

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 38 14 9 2 0 0 75 11 52
2019 Provides services to public - Both English and French 38 36 16 5 4 0 0 75 9 156
2017 Provides services to public - English only 30 26 22 15 7 0 0 56 22 27
2017 Provides services to public - Both English and French 26 31 26 8 4 0 4 60 13 74

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 34 26 7 5 0 0 62 12 52
2019 Provides services to public - Both English and French 28 41 15 12 3 0 0 69 16 155
2017 Provides services to public - English only 26 30 22 11 11 0 0 56 22 27
2017 Provides services to public - Both English and French 23 36 23 13 4 0 0 60 17 74

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 29 22 13 1 0 0 64 14 52
2019 Provides services to public - Both English and French 37 31 15 12 4 0 0 69 16 155
2017 Provides services to public - English only 22 26 26 11 15 0 0 48 26 27
2017 Provides services to public - Both English and French 27 42 19 5 5 0 1 70 11 74

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 31 14 11 0 2 0 74 11 51
2019 Provides services to public - Both English and French 50 25 13 7 4 0 1 76 11 155

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 36 22 5 2 0 0 71 7 52
2019 Provides services to public - Both English and French 45 32 13 8 2 0 0 77 10 155
2017 Provides services to public - English only 27 38 19 4 8 0 4 68 12 26
2017 Provides services to public - Both English and French 25 46 11 13 4 0 1 71 18 74

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 29 6 5 5 0 0 84 10 52
2019 Provides services to public - Both English and French 62 20 7 6 4 0 0 83 10 155
2017 Provides services to public - English only 52 7 15 11 11 0 4 62 23 27
2017 Provides services to public - Both English and French 59 20 5 7 7 0 3 81 14 74

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 10 8 0 3 0 4 89 4 51
2019 Provides services to public - Both English and French 86 5 4 1 0 0 4 95 1 155
2017 Provides services to public - English only 52 15 15 0 11 0 7 72 12 27
2017 Provides services to public - Both English and French 75 12 3 3 4 0 4 90 7 74

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 84 10 6 0 0 0 0 94 0 52
2019 Provides services to public - Both English and French 80 11 3 3 1 0 1 92 5 156
2017 Provides services to public - English only 52 19 11 4 11 0 4 73 15 27
2017 Provides services to public - Both English and French 57 26 14 3 0 0 0 84 3 74

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 24 13 4 0 0 0 83 4 52
2019 Provides services to public - Both English and French 68 24 4 2 1 0 0 92 4 156
2017 Provides services to public - English only 48 19 15 4 11 0 4 69 15 27
2017 Provides services to public - Both English and French 61 20 11 5 3 0 0 81 8 74

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 18 3 4 0 0 0 93 4 52
2019 Provides services to public - Both English and French 64 17 10 5 3 0 1 82 8 156
2017 Provides services to public - English only 58 4 0 8 0 0 31 89 11 26
2017 Provides services to public - Both English and French 64 12 4 0 1 0 19 94 1 74

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 72 8 4 0 0 0 16 95 0 52
2019 Provides services to public - Both English and French 67 10 3 1 1 0 18 94 2 155
2017 Provides services to public - English only 69 15 0 4 0 0 12 96 4 26
2017 Provides services to public - Both English and French 84 7 5 1 0 0 3 93 1 74

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 16 2 3 0 0 0 95 3 51
2019 Provides services to public - Both English and French 76 15 5 1 0 0 3 94 1 154
2017 Provides services to public - English only 74 4 4 4 7 0 7 84 12 27
2017 Provides services to public - Both English and French 86 10 1 1 0 0 1 97 1 74

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 87 13 0 0 0 0 0 100 0 52
2019 Provides services to public - Both English and French 87 8 2 1 0 0 2 97 1 156
2017 Provides services to public - English only 70 19 4 0 0 4 4 96 0 27
2017 Provides services to public - Both English and French 58 29 9 1 0 0 3 89 1 74

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 73 23 2 2 0 0 0 96 2 52
2019 Provides services to public - Both English and French 64 28 7 1 0 0 1 93 1 156

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 46 19 7 2 0 0 71 9 52
2019 Provides services to public - Both English and French 23 35 28 13 2 0 0 58 15 156
2017 Provides services to public - English only 15 26 48 7 4 0 0 41 11 27
2017 Provides services to public - Both English and French 16 29 39 8 5 1 1 46 14 74

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 15 32 31 15 0 0 46 21 52
2019 Provides services to public - Both English and French 9 13 38 27 13 0 0 40 22 156
2017 Provides services to public - English only 15 11 33 37 4 0 0 41 26 27
2017 Provides services to public - Both English and French 6 20 35 25 14 0 0 38 27 74

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 31 18 3 0 2 0 78 3 51
2019 Provides services to public - Both English and French 46 34 9 4 2 6 0 84 6 155
2017 Provides services to public - English only 22 33 30 11 0 4 0 58 12 27
2017 Provides services to public - Both English and French 39 32 16 7 1 4 0 75 9 74

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 44 9 7 4 0 0 79 11 52
2019 Provides services to public - Both English and French 39 37 8 10 3 2 0 79 13 156
2017 Provides services to public - English only 30 33 15 0 19 4 0 65 19 27
2017 Provides services to public - Both English and French 33 36 10 11 9 1 0 70 20 74
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 18 82 52
2019 Provides services to public - Both English and French 8 92 155
2017 Provides services to public - Both English and French 16 84 74
2014 Provides services to public - English only 25 75 22
2014 Provides services to public - Both English and French 18 82 97

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 82 18 10
2019 Provides services to public - Both English and French 100 0 14
2017 Provides services to public - Both English and French 83 17 12
2014 Provides services to public - Both English and French 82 18 17
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 40 10 7 17 4 0 23 77 51
2019 Provides services to public - Both English and French 27 38 18 7 8 2 1 28 72 156
2017 Provides services to public - English only 37 30 7 0 0 15 11 50 50 27
2017 Provides services to public - Both English and French 46 28 8 10 4 3 1 48 52 74

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 64 36 38
2019 Provides services to public - Both English and French 58 42 111

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 37
2019 Provides services to public - Both English and French 32 68 108

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 22 11 17 32 0 6 36 52 38
2019 Provides services to public - Both English and French 19 23 26 12 15 2 4 44 29 109
2017 Provides services to public - English only 30 20 30 0 10 0 10 56 11 10
2017 Provides services to public - Both English and French 19 24 21 8 14 3 11 50 25 37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 24 17 9 31 0 8 37 44 38
2019 Provides services to public - Both English and French 10 15 22 11 17 4 20 33 38 110
2017 Provides services to public - English only 20 20 30 0 0 10 20 57 0 10
2017 Provides services to public - Both English and French 5 13 11 11 25 0 35 28 55 37

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 53 14 6 14 7 2 3 71 23 52
2019 Provides services to public - Both English and French 61 13 6 5 9 1 5 78 15 154
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