2019 Public Service Employee Survey Results for Communications Security Establishment Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 41 3 11 3 0 0 83 14 208
2019 Does not provide services to public 42 43 3 9 2 0 0 85 11 1462
2017 Provides services to public 32 59 3 4 2 0 0 91 6 101
2017 Does not provide services to public 41 46 5 7 2 0 0 87 8 1040
2014 Provides services to public 37 50 4 7 2 0 0 87 9 118
2014 Does not provide services to public 40 46 4 7 3 0 0 87 10 1172
2011 Provides services to public 36 50 6 6 1 0 1 86 7 142
2011 Does not provide services to public 40 47 3 7 3 0 0 87 10 1105

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 16 6 7 6 0 2 80 14 209
2019 Does not provide services to public 68 14 6 5 4 0 2 84 9 1458
2017 Provides services to public 59 16 11 11 3 0 0 75 14 101
2017 Does not provide services to public 68 14 5 7 5 0 2 83 12 1041
2014 Provides services to public 58 26 2 8 5 0 2 85 12 117
2014 Does not provide services to public 68 14 5 6 5 0 2 84 11 1170
2011 Provides services to public 56 20 8 11 5 0 1 77 16 142
2011 Does not provide services to public 69 14 5 7 3 0 2 84 11 1103

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 34 6 10 4 0 0 79 15 209
2019 Does not provide services to public 43 33 5 13 5 0 0 76 18 1457
2017 Provides services to public 36 31 3 17 14 0 0 66 31 101
2017 Does not provide services to public 36 34 7 15 9 0 0 69 24 1041
2014 Provides services to public 35 41 9 8 7 0 0 76 15 119
2014 Does not provide services to public 40 34 7 13 6 0 0 74 19 1170
2011 Provides services to public 41 36 8 9 6 0 1 77 15 143
2011 Does not provide services to public 34 37 7 13 9 0 0 71 22 1098

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 38 11 8 5 0 0 76 13 206
2019 Does not provide services to public 42 36 9 9 4 0 0 78 13 1451
2018 Provides services to public 37 40 8 10 5 0 0 77 14 146
2018 Does not provide services to public 34 44 8 11 3 1 0 78 14 1365
2017 Provides services to public 30 42 14 8 7 0 0 71 15 101
2017 Does not provide services to public 37 42 8 9 3 0 0 79 13 1042
2014 Provides services to public 31 42 8 13 4 0 1 74 18 119
2014 Does not provide services to public 39 37 9 10 4 0 0 77 14 1171
2011 Provides services to public 34 40 12 10 3 0 1 75 13 143
2011 Does not provide services to public 40 39 9 8 4 0 1 80 11 1103

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 26 7 4 2 0 0 86 7 207
2019 Does not provide services to public 61 27 5 4 3 0 0 89 7 1446
2017 Provides services to public 48 37 9 2 3 1 0 86 5 101
2017 Does not provide services to public 60 29 5 4 1 0 0 90 5 1039
2014 Provides services to public 50 36 7 3 3 0 0 86 7 119
2014 Does not provide services to public 56 32 7 4 1 0 0 89 5 1171

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 24 5 4 4 0 1 87 8 208
2019 Does not provide services to public 63 25 5 4 2 0 0 89 6 1459
2018 Provides services to public 54 31 8 6 2 0 0 85 7 147
2018 Does not provide services to public 61 27 6 4 2 0 0 88 6 1365
2017 Provides services to public 50 34 6 8 2 0 1 84 10 101
2017 Does not provide services to public 59 29 6 4 2 0 0 88 7 1042
2014 Provides services to public 47 36 9 3 2 1 2 86 6 119
2014 Does not provide services to public 59 26 8 4 2 1 1 86 6 1171
2011 Provides services to public 48 32 11 6 2 0 1 81 8 143
2011 Does not provide services to public 53 30 7 6 2 1 1 85 8 1105

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 37 6 5 2 0 0 87 7 209
2019 Does not provide services to public 53 33 7 5 3 0 0 86 7 1462
2018 Provides services to public 45 35 10 6 3 0 0 80 9 147
2018 Does not provide services to public 48 38 7 5 2 0 0 86 7 1359
2017 Provides services to public 40 41 10 6 4 0 0 80 10 101
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 1042
2014 Provides services to public 44 39 9 6 2 0 0 83 8 119
2014 Does not provide services to public 47 39 7 5 3 0 0 85 8 1171
2011 Provides services to public 47 34 7 7 4 0 1 82 11 142
2011 Does not provide services to public 48 36 7 5 3 0 0 85 8 1104

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 39 12 13 2 0 0 73 15 209
2019 Does not provide services to public 37 37 11 9 5 0 0 74 14 1460
2018 Provides services to public 36 31 14 11 8 0 0 67 18 147
2018 Does not provide services to public 33 37 14 11 5 0 0 70 16 1359
2017 Provides services to public 25 38 18 12 7 0 0 63 19 101
2017 Does not provide services to public 34 38 11 12 5 0 0 72 17 1041
2014 Provides services to public 30 41 15 7 7 0 0 71 14 119
2014 Does not provide services to public 35 37 13 9 6 0 0 72 14 1170
2011 Provides services to public 20 46 12 12 8 0 1 67 21 143
2011 Does not provide services to public 27 42 13 11 6 0 0 70 17 1104

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 46 8 10 5 0 0 78 15 208
2019 Does not provide services to public 32 41 11 11 4 0 0 73 16 1451
2018 Provides services to public 36 41 10 10 3 0 0 77 13 146
2018 Does not provide services to public 28 42 14 11 4 0 0 71 16 1363
2017 Provides services to public 25 42 17 11 5 1 0 67 16 101
2017 Does not provide services to public 30 41 11 14 4 0 0 71 18 1041

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 30 4 3 3 0 0 90 6 209
2019 Does not provide services to public 55 32 6 4 2 0 0 87 6 1454
2018 Provides services to public 64 28 3 3 2 0 0 92 5 146
2018 Does not provide services to public 56 33 6 3 2 0 0 90 5 1364
2017 Provides services to public 46 40 10 2 2 0 0 86 4 101
2017 Does not provide services to public 50 34 8 5 2 0 0 85 8 1039
2014 Provides services to public 51 40 5 3 1 0 0 91 4 119
2014 Does not provide services to public 53 34 7 5 2 0 0 87 6 1172
2011 Provides services to public 45 40 9 4 1 0 1 86 5 142
2011 Does not provide services to public 51 36 6 4 2 0 0 87 6 1105

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 38 10 7 5 0 0 78 12 207
2019 Does not provide services to public 44 34 10 7 4 0 0 78 12 1460
2018 Provides services to public 49 28 12 7 5 0 0 76 12 146
2018 Does not provide services to public 41 37 10 9 4 0 0 78 12 1357
2017 Provides services to public 28 40 14 13 5 0 0 68 18 101
2017 Does not provide services to public 39 37 10 10 4 0 0 76 14 1040

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 29 3 0 2 0 0 94 2 207
2019 Does not provide services to public 63 27 7 2 1 0 0 90 3 1451
2018 Provides services to public 65 24 8 1 2 0 0 89 3 145
2018 Does not provide services to public 62 27 7 2 1 0 0 90 3 1344
2017 Provides services to public 62 30 6 2 0 0 0 92 2 100
2017 Does not provide services to public 63 28 6 2 0 0 0 91 3 1037
2014 Provides services to public 75 19 5 0 1 0 0 94 1 119
2014 Does not provide services to public 70 24 5 1 1 0 0 94 2 1171
2011 Provides services to public 69 22 4 3 1 1 0 92 4 143
2011 Does not provide services to public 67 25 5 2 1 0 0 92 2 1105

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 37 10 8 5 0 0 77 13 206
2019 Does not provide services to public 46 35 7 7 4 0 0 81 11 1455
2018 Provides services to public 38 40 6 11 5 0 0 78 16 147
2018 Does not provide services to public 45 39 8 6 3 0 0 83 9 1360
2017 Provides services to public 34 41 18 3 3 0 1 76 6 100
2017 Does not provide services to public 44 37 8 8 3 0 0 81 11 1035
2014 Provides services to public 29 49 11 8 3 0 0 78 11 119
2014 Does not provide services to public 38 42 8 7 4 0 0 80 12 1172
2011 Provides services to public 41 37 10 8 3 1 0 79 11 143
2011 Does not provide services to public 43 37 8 8 3 0 0 80 11 1101

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 13 7 2 0 0 78 9 208
2019 Does not provide services to public 53 32 7 5 3 0 0 85 8 1458
2018 Provides services to public 48 32 9 8 2 0 0 80 11 147
2018 Does not provide services to public 53 32 8 5 2 0 0 85 7 1348
2017 Provides services to public 41 36 12 7 4 0 0 77 11 101
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 1035
2014 Provides services to public 40 35 14 6 5 0 0 75 11 119
2014 Does not provide services to public 53 30 8 6 3 0 0 83 9 1172

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 10 9 2 1 0 78 11 207
2019 Does not provide services to public 44 36 10 7 2 0 0 81 9 1436
2018 Provides services to public 48 36 4 7 5 0 0 84 11 145
2018 Does not provide services to public 43 37 10 6 3 0 0 80 9 1358
2017 Provides services to public 38 39 12 10 2 0 0 76 12 101
2017 Does not provide services to public 43 37 9 7 3 0 0 81 10 1037
2014 Provides services to public 32 49 12 6 1 1 0 81 7 119
2014 Does not provide services to public 46 34 10 7 3 0 0 80 10 1172
2011 Provides services to public 38 44 10 4 2 0 2 84 6 142
2011 Does not provide services to public 43 37 10 6 3 1 0 80 9 1100

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 32 7 2 2 0 0 90 3 208
2019 Does not provide services to public 57 31 7 3 2 0 0 88 5 1460
2018 Provides services to public 52 32 8 5 3 0 0 84 8 147
2018 Does not provide services to public 55 33 7 3 2 0 0 88 5 1356
2017 Provides services to public 45 40 11 2 3 0 0 84 5 101
2017 Does not provide services to public 53 33 7 4 3 0 0 87 7 1037
2014 Provides services to public 53 33 7 3 3 0 1 87 6 118
2014 Does not provide services to public 55 33 6 3 2 0 0 88 6 1170
2011 Provides services to public 47 39 7 5 1 0 1 87 6 143
2011 Does not provide services to public 53 35 6 3 3 0 0 88 5 1104

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 39 14 10 4 0 0 72 14 208
2019 Does not provide services to public 46 29 15 7 3 0 0 76 9 1459
2018 Provides services to public 43 32 17 4 4 0 0 75 8 146
2018 Does not provide services to public 42 33 13 6 3 0 1 77 10 1367
2017 Provides services to public 40 38 12 8 1 0 2 79 9 101
2017 Does not provide services to public 44 35 13 5 2 0 1 80 7 1043
2014 Provides services to public 44 38 14 3 1 0 0 82 4 119
2014 Does not provide services to public 40 38 13 5 2 0 1 79 7 1172
2011 Provides services to public 35 34 20 8 3 1 1 70 10 143
2011 Does not provide services to public 33 36 17 8 5 0 0 70 12 1104

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 23 32 25 8 1 0 33 35 207
2019 Does not provide services to public 8 22 37 23 9 1 0 33 30 1457
2018 Provides services to public 9 26 33 21 10 0 1 31 36 144
2018 Does not provide services to public 6 23 37 22 10 1 1 32 30 1366
2017 Provides services to public 12 27 39 13 6 1 2 20 40 100
2017 Does not provide services to public 7 21 43 18 9 1 2 27 29 1039
2014 Provides services to public 11 23 41 17 5 1 2 23 35 118
2014 Does not provide services to public 8 22 40 20 9 0 1 29 31 1169
2011 Provides services to public 13 27 39 15 4 0 3 20 41 143
2011 Does not provide services to public 8 24 40 19 7 1 1 26 33 1101

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 18 28 26 19 1 0 45 26 206
2019 Does not provide services to public 7 16 25 29 21 1 1 51 24 1457
2018 Provides services to public 8 19 21 31 19 0 2 52 27 143
2018 Does not provide services to public 4 15 31 28 19 1 1 49 20 1354
2017 Provides services to public 5 15 32 26 15 2 6 44 21 101
2017 Does not provide services to public 6 15 28 27 21 1 2 50 22 1037
2014 Provides services to public 6 12 33 33 13 1 3 47 18 118
2014 Does not provide services to public 5 13 27 32 20 1 2 54 18 1168
2011 Provides services to public 4 22 24 30 13 1 6 46 28 143
2011 Does not provide services to public 7 13 30 30 16 1 3 48 21 1101

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 24 37 19 11 0 1 30 32 208
2019 Does not provide services to public 11 22 32 21 13 1 1 35 33 1457
2018 Provides services to public 13 27 30 11 17 0 2 29 40 142
2018 Does not provide services to public 11 21 33 22 10 1 1 34 33 1359
2017 Provides services to public 12 30 31 12 10 1 5 23 44 101
2017 Does not provide services to public 11 23 33 20 10 1 2 32 34 1039
2014 Provides services to public 15 30 33 13 5 1 2 19 47 119
2014 Does not provide services to public 14 23 33 18 11 1 1 29 38 1171
2011 Provides services to public 15 29 30 15 6 1 4 22 47 142
2011 Does not provide services to public 15 26 34 14 8 1 2 23 42 1102

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 10 35 31 20 0 1 51 14 206
2019 Does not provide services to public 3 10 25 36 24 0 1 61 13 1449
2018 Provides services to public 6 14 30 25 24 0 2 50 20 142
2018 Does not provide services to public 3 10 28 35 23 1 1 59 12 1356
2017 Provides services to public 4 15 37 19 20 1 5 41 20 101
2017 Does not provide services to public 3 8 30 37 20 0 2 59 11 1033
2014 Provides services to public 6 12 37 34 8 1 2 44 18 119
2014 Does not provide services to public 4 9 29 35 22 0 1 58 13 1167
2011 Provides services to public 10 16 32 28 11 1 2 40 26 143
2011 Does not provide services to public 6 13 32 29 18 0 2 49 19 1100

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 22 28 20 11 1 0 31 41 207
2019 Does not provide services to public 12 21 28 20 17 1 1 39 33 1457
2018 Provides services to public 14 22 27 19 16 0 2 36 36 144
2018 Does not provide services to public 11 21 28 23 15 1 1 39 32 1360
2017 Provides services to public 14 25 29 17 14 0 2 31 39 101
2017 Does not provide services to public 10 20 30 20 16 1 3 37 31 1035
2014 Provides services to public 12 16 34 26 10 1 2 37 28 117
2014 Does not provide services to public 10 18 29 25 16 0 2 42 28 1170
2011 Provides services to public 18 26 25 22 7 0 2 29 45 143
2011 Does not provide services to public 14 21 28 20 14 1 2 35 36 1101

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 21 24 28 13 2 1 42 33 207
2019 Does not provide services to public 8 16 27 25 21 1 2 48 25 1450
2018 Provides services to public 11 16 22 27 20 1 2 49 28 141
2018 Does not provide services to public 6 14 29 29 20 2 1 50 20 1352
2017 Provides services to public 7 18 31 20 17 2 6 40 27 101
2017 Does not provide services to public 5 12 29 29 19 2 3 51 18 1039
2014 Provides services to public 9 7 26 38 18 2 1 57 17 118
2014 Does not provide services to public 3 8 26 33 26 2 2 61 12 1168
2011 Provides services to public 11 18 31 23 11 1 4 36 32 140
2011 Does not provide services to public 6 17 29 26 17 2 3 45 24 1102

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 19 38 22 12 2 0 34 28 208
2019 Does not provide services to public 10 18 34 22 13 1 1 36 29 1457
2018 Provides services to public 7 19 34 23 16 1 2 40 26 144
2018 Does not provide services to public 10 20 35 23 10 1 1 33 31 1365
2017 Provides services to public 6 31 34 12 11 2 4 25 39 100
2017 Does not provide services to public 10 21 34 21 11 1 2 33 32 1039
2014 Provides services to public 9 21 35 23 10 0 2 34 30 118
2014 Does not provide services to public 12 20 36 18 11 1 1 30 33 1171

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 19 31 22 13 1 1 36 32 208
2019 Does not provide services to public 9 18 32 26 14 0 1 40 28 1462
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 16 7 6 6 0 2 81 12 209
2019 Does not provide services to public 68 13 7 5 4 0 4 84 9 1457
2017 Provides services to public 54 18 6 14 4 1 3 75 19 101
2017 Does not provide services to public 63 15 5 8 4 0 4 82 13 1042
2014 Provides services to public 57 23 8 4 5 2 2 82 10 119
2014 Does not provide services to public 68 11 6 6 5 0 4 82 12 1172
2011 Provides services to public 54 13 7 15 9 0 1 69 25 141
2011 Does not provide services to public 64 16 6 6 4 0 4 83 11 1098

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 31 15 8 5 3 3 70 14 209
2019 Does not provide services to public 40 29 11 8 3 4 4 75 13 1459
2018 Provides services to public 34 28 11 10 9 5 3 68 20 144
2018 Does not provide services to public 32 33 14 8 4 5 4 72 13 1363
2017 Provides services to public 29 25 17 16 11 1 1 55 27 100
2017 Does not provide services to public 31 32 14 9 7 5 3 68 17 1041
2014 Provides services to public 27 44 12 10 3 2 2 74 14 119
2014 Does not provide services to public 39 30 11 7 6 4 3 74 14 1171

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 28 6 5 3 1 0 86 8 209
2019 Does not provide services to public 59 24 7 6 3 0 0 84 9 1451
2018 Provides services to public 52 25 8 9 6 0 0 77 15 146
2018 Does not provide services to public 54 27 7 8 4 0 0 81 12 1360
2017 Provides services to public 41 37 8 7 7 1 0 78 14 101
2017 Does not provide services to public 52 28 7 7 4 1 0 81 12 1039
2014 Provides services to public 40 35 9 7 8 2 0 76 15 119
2014 Does not provide services to public 56 25 7 7 5 0 0 82 11 1173

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 26 4 3 2 0 0 91 5 209
2019 Does not provide services to public 62 28 5 4 1 0 0 90 5 1452
2018 Provides services to public 62 25 6 5 3 0 0 87 7 146
2018 Does not provide services to public 56 31 6 5 1 0 0 88 6 1357
2017 Provides services to public 44 37 8 7 5 0 0 80 12 101
2017 Does not provide services to public 51 35 7 5 2 0 0 86 7 1043
2014 Provides services to public 42 40 6 9 2 0 0 82 11 119
2014 Does not provide services to public 49 37 7 4 2 0 0 87 7 1172

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 33 7 3 1 1 0 89 4 207
2019 Does not provide services to public 59 29 6 3 1 1 0 89 5 1456
2018 Provides services to public 49 33 12 2 3 1 0 83 5 145
2018 Does not provide services to public 54 34 7 3 1 0 0 88 4 1363
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 19 16 1 1 1 3 81 2 208
2019 Does not provide services to public 64 22 9 2 1 1 2 87 4 1462

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 28 10 11 6 1 0 73 17 209
2019 Does not provide services to public 48 30 10 7 4 0 1 78 11 1463
2018 Provides services to public 42 32 12 8 5 0 0 75 13 147
2018 Does not provide services to public 42 34 11 8 4 1 1 77 12 1362
2017 Provides services to public 26 42 19 8 4 0 2 69 12 101
2017 Does not provide services to public 41 35 10 10 4 0 0 76 14 1042
2014 Provides services to public 36 40 15 4 4 1 1 77 8 119
2014 Does not provide services to public 42 36 10 7 4 0 0 79 11 1172
2011 Provides services to public 32 41 10 10 4 0 2 75 14 143
2011 Does not provide services to public 37 36 12 9 6 1 1 73 15 1103

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 23 9 10 3 1 0 78 13 209
2019 Does not provide services to public 57 25 8 6 2 1 1 84 8 1460
2018 Provides services to public 48 26 13 6 5 1 0 75 11 146
2018 Does not provide services to public 53 28 8 5 4 2 0 82 9 1362
2017 Provides services to public 36 31 18 5 7 3 1 69 12 101
2017 Does not provide services to public 52 29 9 5 3 1 1 82 8 1042
2014 Provides services to public 47 30 15 2 3 2 0 78 6 118
2014 Does not provide services to public 52 29 9 5 3 2 0 82 8 1172
2011 Provides services to public 43 28 11 9 4 3 1 75 14 143
2011 Does not provide services to public 48 28 11 6 4 2 0 78 10 1101

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 28 10 11 4 0 0 76 15 208
2019 Does not provide services to public 54 28 8 7 3 0 0 82 10 1456
2018 Provides services to public 48 29 9 9 4 0 0 77 13 147
2018 Does not provide services to public 50 32 8 6 3 1 0 82 10 1362
2017 Provides services to public 37 35 12 9 5 0 2 73 14 100
2017 Does not provide services to public 48 33 9 7 4 0 0 81 11 1041
2014 Provides services to public 41 35 10 8 7 0 0 76 14 119
2014 Does not provide services to public 48 32 8 7 4 0 0 81 11 1172
2011 Provides services to public 42 35 9 9 4 0 1 78 13 142
2011 Does not provide services to public 44 33 10 8 5 1 0 77 12 1102

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 11 2 4 5 0 3 89 9 209
2019 Does not provide services to public 80 7 4 2 3 0 3 90 5 1455
2017 Provides services to public 66 19 6 2 4 0 3 88 6 101
2017 Does not provide services to public 76 9 4 3 3 0 4 89 7 1043
2014 Provides services to public 75 12 2 3 4 1 2 90 8 119
2014 Does not provide services to public 75 11 4 4 3 0 4 89 7 1172
2011 Provides services to public 67 11 8 7 5 0 1 79 13 143
2011 Does not provide services to public 76 10 5 3 2 0 4 90 5 1103

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 14 8 4 1 3 4 85 6 209
2019 Does not provide services to public 73 15 5 2 1 1 3 92 3 1460
2017 Provides services to public 63 23 2 3 6 1 2 89 9 99
2017 Does not provide services to public 69 20 3 2 2 1 3 93 4 1043
2014 Provides services to public 61 28 3 4 0 1 3 92 5 119
2014 Does not provide services to public 68 19 5 2 1 2 3 91 4 1173
2011 Provides services to public 59 19 8 7 1 1 5 82 9 143
2011 Does not provide services to public 67 21 4 4 2 0 2 90 6 1102

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 20 6 3 2 1 0 89 5 209
2019 Does not provide services to public 71 16 7 2 2 1 0 88 4 1461
2018 Provides services to public 60 26 7 2 4 1 0 87 7 144
2018 Does not provide services to public 62 24 7 3 2 1 0 87 6 1354
2017 Provides services to public 50 25 14 3 6 1 1 77 9 100
2017 Does not provide services to public 63 23 7 3 2 1 0 87 6 1043

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 19 7 10 4 1 0 79 14 209
2019 Does not provide services to public 57 25 8 6 3 0 0 83 9 1461
2018 Provides services to public 53 28 9 5 5 0 0 81 10 147
2018 Does not provide services to public 54 26 9 6 4 0 0 80 10 1360
2017 Provides services to public 51 22 13 7 6 0 1 74 13 100
2017 Does not provide services to public 56 27 7 6 3 0 0 83 9 1040
2014 Provides services to public 54 28 8 6 3 1 0 83 9 119
2014 Does not provide services to public 55 28 8 6 3 0 0 83 9 1170

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 34 4 6 2 0 0 88 8 45
2019 Does not provide services to public 30 45 11 7 2 3 2 79 10 383
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 26 13 11 2 6 1 72 14 209
2019 Does not provide services to public 40 30 12 9 4 6 0 74 14 1460
2018 Provides services to public 31 32 15 13 6 4 0 65 20 146
2018 Does not provide services to public 34 33 16 8 4 6 0 71 12 1366
2017 Provides services to public 22 35 14 13 10 5 1 61 24 100
2017 Does not provide services to public 27 33 14 12 6 7 0 65 20 1042
2014 Provides services to public 26 42 14 12 2 3 0 70 15 119
2014 Does not provide services to public 34 33 12 10 5 7 0 71 16 1170
2011 Provides services to public 22 31 18 15 8 4 1 56 25 143
2011 Does not provide services to public 24 31 18 11 8 8 0 60 20 1104

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 27 15 12 5 2 1 67 18 208
2019 Does not provide services to public 33 33 14 11 6 2 0 67 18 1457
2018 Provides services to public 33 27 15 13 10 2 0 61 23 146
2018 Does not provide services to public 29 36 16 12 5 2 0 66 17 1363
2017 Provides services to public 16 45 11 17 10 2 0 62 27 101
2017 Does not provide services to public 26 34 15 15 7 2 0 61 23 1038
2014 Provides services to public 27 34 22 13 2 3 0 63 15 119
2014 Does not provide services to public 30 36 13 14 6 2 0 67 20 1172
2011 Provides services to public 27 32 17 12 10 1 1 60 22 143
2011 Does not provide services to public 24 37 14 14 8 2 0 63 22 1102

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 36 17 16 6 3 1 61 22 207
2019 Does not provide services to public 21 32 18 15 9 4 0 56 25 1459
2018 Provides services to public 22 30 20 14 9 5 0 55 24 147
2018 Does not provide services to public 18 32 21 17 8 5 0 53 25 1362
2017 Provides services to public 12 37 25 15 7 5 0 51 23 101
2017 Does not provide services to public 16 32 18 20 9 5 0 50 31 1043
2014 Provides services to public 18 36 23 16 5 2 0 56 21 119
2014 Does not provide services to public 19 33 17 18 8 5 0 55 27 1171
2011 Provides services to public 18 36 17 15 8 5 0 57 25 143
2011 Does not provide services to public 13 35 20 17 9 6 0 51 28 1104

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 33 14 23 10 1 1 52 34 208
2019 Does not provide services to public 18 31 17 20 11 3 0 50 32 1461
2018 Provides services to public 18 36 15 17 12 2 0 55 30 147
2018 Does not provide services to public 15 33 18 20 11 2 0 50 31 1367
2017 Provides services to public 10 32 15 25 16 2 0 43 42 100
2017 Does not provide services to public 13 31 14 25 14 3 0 45 41 1040
2014 Provides services to public 16 38 19 20 6 0 0 55 26 118
2014 Does not provide services to public 18 31 16 21 11 2 0 51 33 1170
2011 Provides services to public 13 44 11 19 11 2 0 58 30 142
2011 Does not provide services to public 13 37 14 21 13 2 0 51 34 1103

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 22 18 9 5 6 1 66 15 208
2019 Does not provide services to public 34 26 17 7 3 10 2 69 12 1465
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 40 9 8 2 0 0 81 10 208
2019 Does not provide services to public 40 39 10 8 3 1 0 79 11 1463
2018 Provides services to public 43 36 13 6 2 0 0 79 8 145
2018 Does not provide services to public 38 40 13 7 2 0 0 79 9 1358
2017 Provides services to public 26 50 15 4 5 0 0 76 9 100
2017 Does not provide services to public 34 39 12 10 5 0 0 73 14 1040
2014 Provides services to public 43 36 12 5 2 2 0 80 8 118
2014 Does not provide services to public 36 41 11 7 4 1 0 77 11 1172
2011 Provides services to public 38 35 12 10 3 1 1 75 13 141
2011 Does not provide services to public 34 44 10 7 4 1 0 78 11 1103

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 37 20 16 8 1 0 56 24 208
2019 Does not provide services to public 20 36 18 18 7 1 0 57 25 1454

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 33 8 6 1 1 1 86 6 207
2019 Does not provide services to public 58 28 8 4 2 1 0 87 6 1460
2018 Provides services to public 50 32 11 3 4 1 0 82 7 146
2018 Does not provide services to public 52 33 8 3 2 1 1 86 5 1360
2017 Provides services to public 54 30 7 4 3 2 0 86 7 100
2017 Does not provide services to public 56 32 6 4 1 1 0 89 5 1039
2014 Provides services to public 52 33 8 3 1 2 1 87 4 119
2014 Does not provide services to public 60 27 6 4 2 1 1 89 5 1171
2011 Provides services to public 42 43 7 2 4 1 1 87 6 142
2011 Does not provide services to public 47 34 8 5 3 2 1 83 9 1101

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 31 11 3 1 0 0 85 4 209
2019 Does not provide services to public 55 29 10 4 2 0 0 84 6 1460
2018 Provides services to public 49 27 13 6 4 1 0 77 10 145
2018 Does not provide services to public 49 33 12 4 2 0 0 83 5 1359

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 23 13 14 8 10 2 61 25 207
2019 Does not provide services to public 31 24 15 12 9 7 2 60 23 1463
2018 Provides services to public 26 20 19 15 11 8 1 50 29 146
2018 Does not provide services to public 26 27 16 13 9 8 1 58 24 1362
2017 Provides services to public 19 22 14 18 18 7 2 45 39 100
2017 Does not provide services to public 22 24 14 15 13 10 2 52 32 1042
2014 Provides services to public 25 22 21 14 7 8 2 53 23 118
2014 Does not provide services to public 29 23 15 12 11 9 2 58 25 1172
2011 Provides services to public 20 24 22 11 12 8 3 49 26 143
2011 Does not provide services to public 18 25 17 16 10 12 3 50 30 1102

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 36 11 11 4 2 0 74 15 207
2019 Does not provide services to public 35 33 12 12 7 1 0 69 19 1459
2018 Provides services to public 31 32 15 10 9 2 1 65 20 143
2018 Does not provide services to public 31 35 14 12 7 1 0 67 19 1357
2017 Provides services to public 20 36 18 12 10 3 0 58 23 99
2017 Does not provide services to public 27 40 11 13 8 1 0 68 21 1043
2014 Provides services to public 29 42 13 10 3 3 0 74 13 119
2014 Does not provide services to public 35 35 13 11 6 1 0 70 17 1171
2011 Provides services to public 29 42 13 8 7 0 1 72 16 142
2011 Does not provide services to public 30 37 14 9 8 1 0 68 17 1104

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 33 12 12 10 2 2 65 22 209
2019 Does not provide services to public 36 30 12 10 10 1 2 67 20 1458
2018 Provides services to public 28 24 12 17 15 4 1 54 33 143
2018 Does not provide services to public 33 29 13 14 10 1 1 63 24 1359
2017 Provides services to public 15 26 22 14 17 3 3 43 33 100
2017 Does not provide services to public 24 33 12 16 13 1 2 58 29 1041
2014 Provides services to public 28 33 12 10 15 2 0 62 25 119
2014 Does not provide services to public 31 29 12 14 10 1 2 62 25 1171
2011 Provides services to public 21 32 15 17 14 0 1 53 31 143
2011 Does not provide services to public 25 32 12 14 13 2 2 60 28 1101

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 20 8 3 2 0 1 87 5 209
2019 Does not provide services to public 63 21 9 2 1 0 3 87 4 1462

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 71 7 9 1 2 2 8 87 4 208
2019 Does not provide services to public 65 10 7 3 3 1 11 85 7 1463

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 21 9 3 2 0 3 86 5 208
2019 Does not provide services to public 60 22 10 3 2 1 3 85 5 1458

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 22 10 2 2 1 3 85 4 207
2019 Does not provide services to public 56 21 10 5 2 2 4 82 8 1452

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 14 6 4 1 3 8 88 6 208
2019 Does not provide services to public 67 12 6 3 2 3 7 87 6 1461

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 71 13 7 2 1 1 5 90 3 208
2019 Does not provide services to public 76 12 5 1 1 1 3 93 2 1458

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 4 6 1 1 3 3 92 2 207
2019 Does not provide services to public 82 6 4 1 1 2 3 94 3 1455

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 86 4 2 0 1 1 6 97 1 208
2019 Does not provide services to public 84 4 2 0 1 1 8 97 1 1456

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 49 12 5 2 2 0 81 7 208
2019 Does not provide services to public 37 43 11 5 2 1 0 81 8 1464
2018 Provides services to public 35 34 19 5 5 2 0 71 10 145
2018 Does not provide services to public 36 40 15 5 3 1 0 77 8 1360
2017 Provides services to public 20 47 19 9 5 1 0 67 14 101
2017 Does not provide services to public 31 42 14 7 3 2 0 75 10 1042

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 34 7 1 1 0 0 90 3 209
2019 Does not provide services to public 54 32 8 3 2 0 0 87 5 1454
2018 Provides services to public 62 21 9 4 4 0 0 83 8 144
2018 Does not provide services to public 58 30 8 2 1 1 0 89 4 1362
2017 Provides services to public 45 43 3 5 2 2 0 90 7 101
2017 Does not provide services to public 51 36 7 3 2 1 0 88 5 1039
2014 Provides services to public 47 34 12 2 3 2 1 84 4 119
2014 Does not provide services to public 57 31 7 3 1 2 0 89 4 1173
2011 Provides services to public 36 36 15 8 3 1 0 73 11 143
2011 Does not provide services to public 38 40 11 6 3 1 0 80 9 1102

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 26 7 0 0 1 0 92 1 207
2019 Does not provide services to public 64 24 6 2 1 2 0 91 3 1457
2018 Provides services to public 65 19 10 2 3 2 0 85 5 143
2018 Does not provide services to public 60 26 8 2 1 2 1 88 3 1362
2017 Provides services to public 41 41 10 2 4 2 0 84 6 100
2017 Does not provide services to public 52 34 8 2 1 3 1 89 3 1042
2014 Provides services to public 48 34 7 3 3 4 1 86 6 118
2014 Does not provide services to public 56 28 8 2 1 4 1 89 3 1173

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 26 5 2 1 1 0 92 3 208
2019 Does not provide services to public 65 25 6 3 2 0 0 89 5 1458
2018 Provides services to public 66 23 3 4 2 0 0 90 7 144
2018 Does not provide services to public 64 26 7 2 1 0 0 90 3 1358
2017 Provides services to public 55 32 7 4 3 0 0 86 7 101
2017 Does not provide services to public 57 30 7 4 2 0 0 87 5 1041
2014 Provides services to public 53 35 7 2 3 0 0 88 5 118
2014 Does not provide services to public 61 29 6 3 1 0 0 90 5 1173
2011 Provides services to public 44 34 14 6 1 1 0 79 7 142
2011 Does not provide services to public 49 36 8 4 2 0 0 86 6 1101

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 25 4 2 3 1 0 91 5 208
2019 Does not provide services to public 64 22 7 5 3 0 0 86 7 1456
2018 Provides services to public 57 29 9 0 4 0 0 87 4 145
2018 Does not provide services to public 63 23 9 3 1 0 0 87 4 1365
2017 Provides services to public 58 26 11 4 2 0 0 83 6 101
2017 Does not provide services to public 57 27 9 5 2 0 0 84 7 1041
2014 Provides services to public 61 24 10 4 1 0 0 85 5 119
2014 Does not provide services to public 56 28 8 4 3 1 0 85 7 1171
2011 Provides services to public 44 30 15 4 5 1 0 75 9 142
2011 Does not provide services to public 48 33 11 5 3 1 0 82 8 1103

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 31 5 3 1 1 0 90 4 208
2019 Does not provide services to public 60 26 7 5 3 0 0 86 8 1458
2018 Provides services to public 57 29 6 5 3 0 0 86 8 145
2018 Does not provide services to public 58 27 9 4 1 0 0 86 6 1363
2017 Provides services to public 49 33 13 4 2 0 0 81 6 101
2017 Does not provide services to public 53 30 9 6 2 0 0 83 8 1041
2014 Provides services to public 57 26 13 3 1 0 0 83 4 118
2014 Does not provide services to public 52 31 8 5 3 0 0 84 8 1171
2011 Provides services to public 44 32 13 9 3 0 0 75 11 142
2011 Does not provide services to public 45 36 10 6 3 0 0 81 9 1102

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 27 9 3 3 2 1 85 6 209
2019 Does not provide services to public 59 20 10 6 4 1 0 80 10 1461
2018 Provides services to public 52 25 12 4 6 1 0 78 10 145
2018 Does not provide services to public 58 21 11 6 3 1 0 80 9 1368
2017 Provides services to public 43 25 15 7 7 4 0 70 14 101
2017 Does not provide services to public 54 22 11 6 4 2 0 79 10 1040
2014 Provides services to public 52 22 13 7 4 2 0 75 11 119
2014 Does not provide services to public 54 22 10 6 5 3 0 79 11 1171
2011 Provides services to public 43 22 13 13 7 2 0 67 20 143
2011 Does not provide services to public 49 22 13 8 5 3 1 74 13 1102
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 23 46 31 209
2019 Does not provide services to public 26 42 32 1465
2018 Provides services to public 24 41 35 147
2018 Does not provide services to public 26 45 29 1368
2017 Provides services to public 35 28 38 101
2017 Does not provide services to public 23 47 30 1042
2014 Provides services to public 22 46 32 119
2014 Does not provide services to public 24 47 29 1171
2011 Provides services to public 26 41 33 141
2011 Does not provide services to public 26 48 26 1102

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 18 67 9 6 0 0 50
2019 Does not provide services to public 10 60 9 4 10 6 374
2018 Provides services to public 16 51 15 9 3 6 35
2018 Does not provide services to public 15 56 14 5 5 5 358
2017 Provides services to public 23 49 11 3 0 14 35
2017 Does not provide services to public 17 58 13 6 3 3 240
2014 Provides services to public 17 63 8 4 9999 8 26
2014 Does not provide services to public 15 52 19 8 9999 7 284
2011 Provides services to public 22 52 24 0 9999 3 37
2011 Does not provide services to public 13 57 16 6 9999 8 284
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 44 8 3 3 0 1 86 6 207
2019 Does not provide services to public 42 43 8 4 2 0 2 87 6 1463

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 21 5 1 1 4 2 92 2 207
2019 Does not provide services to public 70 18 5 1 1 4 2 93 2 1464
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 209
2019 Does not provide services to public 8 92 1461
2018 Provides services to public 9 91 145
2018 Does not provide services to public 8 92 1363

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 17
2019 Does not provide services to public 48 52 127

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 17
2019 Does not provide services to public 59 41 127
2018 Provides services to public 61 39 14
2018 Does not provide services to public 51 49 108

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 5 95 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 12 88 108

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 108

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 6 94 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 4 96 108

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 17
2019 Does not provide services to public 33 67 127

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 35 65 17
2019 Does not provide services to public 35 65 127

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 17
2019 Does not provide services to public 50 50 127
2018 Provides services to public 45 55 14
2018 Does not provide services to public 45 55 109

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 17
2019 Does not provide services to public 45 55 127

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 35 65 17
2019 Does not provide services to public 50 50 127
2018 Provides services to public 47 53 14
2018 Does not provide services to public 48 52 109

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 17
2019 Does not provide services to public 35 65 127
2018 Provides services to public 37 63 14
2018 Does not provide services to public 31 69 109

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 17
2019 Does not provide services to public 47 53 127
2018 Provides services to public 45 55 14
2018 Does not provide services to public 41 59 109

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 12 88 127

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 65 35 17
2019 Does not provide services to public 61 39 127
2018 Provides services to public 58 42 14
2018 Does not provide services to public 55 45 109

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 13 87 127

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 10 90 127

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 208
2019 Does not provide services to public 11 89 1462

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 22 15 5 8 21 6 61 18 209
2019 Does not provide services to public 24 15 15 7 4 27 8 59 18 1464
2018 Provides services to public 24 17 17 9 10 19 5 54 24 147
2018 Does not provide services to public 21 18 18 6 4 27 6 57 16 1363
2017 Provides services to public 22 24 15 6 8 23 2 61 18 100
2017 Does not provide services to public 17 17 16 7 6 30 6 53 21 1043
2014 Provides services to public 18 28 15 4 4 25 6 66 12 119
2014 Does not provide services to public 23 20 15 6 4 26 6 63 15 1170

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 27 14 4 3 6 1 78 7 209
2019 Does not provide services to public 45 28 13 4 3 6 1 78 8 1459
2018 Provides services to public 38 32 17 3 6 3 0 73 9 147
2018 Does not provide services to public 40 29 15 6 2 7 1 75 9 1362
2017 Provides services to public 31 36 10 5 6 11 1 76 12 99
2017 Does not provide services to public 34 35 15 6 3 6 1 74 10 1039
2014 Provides services to public 43 31 16 2 2 7 0 80 4 120
2014 Does not provide services to public 40 31 14 5 3 7 1 77 8 1170
2011 Provides services to public 33 37 14 4 4 8 0 76 8 142
2011 Does not provide services to public 33 37 15 6 2 6 0 75 9 1104
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 208
2019 Does not provide services to public 4 96 1463
2018 Provides services to public 6 94 147
2018 Does not provide services to public 5 95 1365

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 209
2019 Does not provide services to public 5 95 1463

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 18 18 3 2 26 9 67 6 209
2019 Does not provide services to public 26 13 17 4 2 31 7 63 9 1461
2018 Provides services to public 26 14 25 4 5 23 3 54 12 145
2018 Does not provide services to public 22 16 19 3 2 32 6 61 8 1360
2017 Provides services to public 26 21 14 2 3 27 8 71 8 101
2017 Does not provide services to public 19 16 16 3 2 37 7 62 9 1039
2014 Provides services to public 23 27 12 1 3 30 4 76 6 120
2014 Does not provide services to public 25 15 15 3 1 32 8 67 7 1172

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 24 12 2 1 9 1 84 3 208
2019 Does not provide services to public 49 25 12 4 2 7 1 81 6 1461
2018 Provides services to public 41 32 15 4 5 3 0 76 9 145
2018 Does not provide services to public 43 29 14 3 2 9 1 79 5 1365
2017 Provides services to public 40 32 11 2 2 11 2 82 5 101
2017 Does not provide services to public 41 33 13 2 2 8 1 81 5 1043
2014 Provides services to public 37 36 10 2 1 14 1 85 3 119
2014 Does not provide services to public 42 29 12 3 1 11 1 81 5 1171
2011 Provides services to public 31 39 16 3 1 9 1 78 5 143
2011 Does not provide services to public 42 35 12 2 1 8 0 84 3 1104
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 25 18 7 13 0 1 62 20 209
2019 Does not provide services to public 29 29 19 11 11 0 1 58 22 1460
2018 Provides services to public 46 25 18 5 5 0 1 72 10 145
2018 Does not provide services to public 37 31 17 8 7 0 1 68 15 1364
2017 Provides services to public 47 28 15 3 5 0 2 77 8 100
2017 Does not provide services to public 46 29 13 5 6 0 1 76 11 1042

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 29 21 12 9 0 0 59 21 209
2019 Does not provide services to public 28 34 21 12 6 0 0 62 17 1458
2018 Provides services to public 19 32 28 12 9 0 0 51 21 145
2018 Does not provide services to public 24 33 26 11 6 0 1 57 17 1365
2017 Provides services to public 19 38 23 15 6 0 0 57 21 101
2017 Does not provide services to public 22 36 24 11 6 0 1 59 16 1042

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 29 19 7 3 0 1 70 11 206
2019 Does not provide services to public 43 30 17 6 3 0 1 74 9 1451
2018 Provides services to public 31 36 20 6 7 1 0 67 13 146
2018 Does not provide services to public 39 31 18 8 3 0 1 71 11 1356
2017 Provides services to public 33 33 18 8 6 0 3 68 14 101
2017 Does not provide services to public 37 35 16 8 2 0 2 73 11 1042

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 24 25 15 16 1 0 44 31 209
2019 Does not provide services to public 22 26 23 16 11 0 1 49 28 1453
2018 Provides services to public 19 30 25 15 11 0 0 49 26 144
2018 Does not provide services to public 21 27 27 15 9 0 0 49 24 1357
2017 Provides services to public 23 24 24 21 9 0 0 47 30 101
2017 Does not provide services to public 19 32 25 15 8 0 1 51 24 1041

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 21 5 6 2 1 5 87 8 205
2019 Does not provide services to public 61 23 8 3 2 0 3 87 5 1457
2018 Provides services to public 56 25 10 4 2 0 3 83 7 144
2018 Does not provide services to public 60 23 9 4 1 0 3 85 5 1363
2017 Provides services to public 58 22 8 1 3 0 9 87 4 101
2017 Does not provide services to public 55 26 10 2 1 0 5 86 4 1042

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 26 14 6 4 0 0 76 10 209
2019 Does not provide services to public 45 30 14 7 4 0 0 75 11 1456
2018 Provides services to public 46 28 18 4 4 0 0 74 8 144
2018 Does not provide services to public 43 30 16 7 4 0 0 73 11 1361
2017 Provides services to public 36 34 20 6 3 0 2 71 9 101
2017 Does not provide services to public 36 35 16 8 4 0 0 72 12 1040

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 37 15 6 3 0 0 75 10 209
2019 Does not provide services to public 38 34 18 6 4 0 0 72 10 1460
2018 Provides services to public 32 33 23 7 4 1 0 66 11 147
2018 Does not provide services to public 33 36 19 8 3 1 0 70 11 1363
2017 Provides services to public 27 30 25 10 5 0 3 58 15 101
2017 Does not provide services to public 32 37 17 9 3 0 1 70 13 1041

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 39 18 11 4 0 0 67 15 208
2019 Does not provide services to public 27 36 22 9 5 0 0 63 14 1461
2018 Provides services to public 25 36 20 13 6 0 0 61 19 147
2018 Does not provide services to public 26 37 22 11 5 0 0 62 16 1360
2017 Provides services to public 24 35 23 13 6 0 0 58 19 101
2017 Does not provide services to public 22 37 24 10 5 0 1 60 16 1041

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 31 17 12 3 0 0 67 15 208
2019 Does not provide services to public 31 32 21 10 6 0 0 64 16 1461
2018 Provides services to public 33 28 23 11 4 1 0 61 15 145
2018 Does not provide services to public 29 34 21 11 5 0 0 63 16 1361
2017 Provides services to public 26 38 21 7 8 0 1 64 15 101
2017 Does not provide services to public 27 34 20 13 5 0 0 61 19 1042

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 26 14 8 3 1 1 75 11 207
2019 Does not provide services to public 50 26 11 7 5 0 0 77 12 1460

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 33 16 7 2 0 0 75 9 208
2019 Does not provide services to public 38 33 17 8 2 0 1 72 11 1452
2018 Provides services to public 34 34 19 9 3 0 0 69 12 146
2018 Does not provide services to public 31 35 21 9 3 0 0 67 12 1353
2017 Provides services to public 25 44 13 11 5 0 2 71 16 100
2017 Does not provide services to public 29 38 20 8 3 0 1 68 12 1039

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 22 7 6 4 0 0 83 10 208
2019 Does not provide services to public 58 20 11 6 4 0 1 79 10 1452
2018 Provides services to public 60 18 13 4 5 0 1 78 9 145
2018 Does not provide services to public 55 20 11 8 4 0 1 76 12 1354
2017 Provides services to public 57 17 8 8 8 0 3 76 16 101
2017 Does not provide services to public 47 23 15 8 6 0 0 71 14 1043

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 7 6 1 1 0 4 93 1 207
2019 Does not provide services to public 80 9 3 1 1 0 6 94 3 1454
2018 Provides services to public 71 15 8 3 1 0 3 88 4 147
2018 Does not provide services to public 78 10 5 2 2 0 3 91 4 1357

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 80 11 4 2 1 0 1 92 3 209
2019 Does not provide services to public 79 10 6 2 2 0 2 91 4 1459
2018 Provides services to public 76 11 5 2 3 0 3 90 4 145
2018 Does not provide services to public 78 12 4 2 2 0 2 92 4 1358
2017 Provides services to public 68 13 6 2 6 0 5 86 8 101
2017 Does not provide services to public 79 10 3 3 2 0 2 92 5 1040

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 24 7 3 1 0 0 89 4 209
2019 Does not provide services to public 66 24 6 2 1 0 1 91 3 1460
2018 Provides services to public 62 26 7 3 1 0 1 88 4 147
2018 Does not provide services to public 62 26 8 2 1 0 0 89 3 1364
2017 Provides services to public 56 24 13 3 3 0 1 81 6 101
2017 Does not provide services to public 60 28 7 2 2 0 1 88 4 1039

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 18 8 5 2 0 1 85 7 209
2019 Does not provide services to public 66 17 9 5 2 0 1 84 7 1453
2018 Provides services to public 58 27 5 4 6 0 1 86 10 147
2018 Does not provide services to public 63 20 9 5 3 0 0 83 8 1365
2017 Provides services to public 58 20 12 5 5 0 1 78 10 101
2017 Does not provide services to public 64 22 7 4 3 0 1 87 7 1037

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 10 3 1 1 0 17 95 1 208
2019 Does not provide services to public 64 11 4 1 0 0 20 93 2 1441
2018 Provides services to public 67 10 1 2 0 0 21 97 2 144
2018 Does not provide services to public 58 12 5 1 0 0 24 92 2 1352
2017 Provides services to public 62 10 3 2 1 0 22 93 4 100
2017 Does not provide services to public 58 13 3 1 1 0 25 94 2 1041

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 16 4 1 0 0 2 94 1 206
2019 Does not provide services to public 78 11 3 1 0 0 5 95 2 1455
2018 Provides services to public 74 17 5 0 0 0 4 94 0 145
2018 Does not provide services to public 77 14 3 0 0 0 5 96 1 1362
2017 Provides services to public 80 9 4 2 0 0 5 94 2 100
2017 Does not provide services to public 75 13 3 1 0 0 8 95 1 1034

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 87 9 2 1 0 0 1 98 1 209
2019 Does not provide services to public 86 6 3 2 1 0 1 94 3 1455
2018 Provides services to public 84 9 2 2 2 0 1 94 4 147
2018 Does not provide services to public 86 7 2 1 1 0 2 95 2 1367
2017 Provides services to public 83 8 2 2 2 0 3 94 4 101
2017 Does not provide services to public 83 11 2 1 1 0 2 96 2 1041

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 27 5 1 0 0 1 93 1 209
2019 Does not provide services to public 63 25 7 3 1 0 1 89 4 1459
2018 Provides services to public 59 24 13 3 0 0 1 84 3 147
2018 Does not provide services to public 61 25 9 3 1 0 1 88 4 1364
2017 Provides services to public 61 26 8 1 0 1 3 91 1 101
2017 Does not provide services to public 57 28 11 2 1 0 2 86 3 1041

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 37 26 11 2 0 0 61 13 209
2019 Does not provide services to public 22 38 31 8 1 0 0 61 9 1464
2018 Provides services to public 18 40 28 5 8 0 0 59 13 147
2018 Does not provide services to public 23 38 29 8 2 0 0 61 10 1364
2017 Provides services to public 16 28 42 8 5 1 1 45 13 101
2017 Does not provide services to public 15 40 35 8 3 0 0 55 11 1043

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 14 37 28 13 0 0 41 22 209
2019 Does not provide services to public 5 15 36 27 16 0 0 44 21 1459
2018 Provides services to public 9 14 36 25 16 0 0 41 23 146
2018 Does not provide services to public 5 14 37 29 15 0 0 44 19 1359
2017 Provides services to public 9 18 35 28 11 0 0 39 27 101
2017 Does not provide services to public 4 14 39 28 15 0 0 43 18 1043

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 33 11 4 2 5 0 83 6 207
2019 Does not provide services to public 41 38 12 5 2 2 0 81 7 1463
2018 Provides services to public 46 27 16 4 4 3 0 76 8 146
2018 Does not provide services to public 41 40 11 4 1 3 0 84 5 1363
2017 Provides services to public 35 33 20 8 1 4 0 70 9 101
2017 Does not provide services to public 36 40 14 5 2 3 0 79 7 1042

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 39 8 9 3 2 0 79 13 209
2019 Does not provide services to public 39 36 13 7 3 1 0 76 11 1460
2018 Provides services to public 42 28 16 4 7 3 0 72 12 147
2018 Does not provide services to public 36 38 14 8 2 2 0 76 10 1366
2017 Provides services to public 32 36 11 8 12 2 0 69 20 101
2017 Does not provide services to public 29 43 14 8 4 1 0 73 13 1041
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 208
2019 Does not provide services to public 10 90 1463
2017 Provides services to public 16 84 101
2017 Does not provide services to public 14 86 1042
2014 Provides services to public 19 81 119
2014 Does not provide services to public 11 89 1169

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 92 8 24
2019 Does not provide services to public 83 17 157
2017 Provides services to public 81 19 16
2017 Does not provide services to public 72 28 150
2014 Provides services to public 73 27 22
2014 Does not provide services to public 80 20 125

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 18 0 7 0 0 0 93 7 21
2019 Does not provide services to public 43 40 5 10 1 0 1 84 12 129
2017 Provides services to public 38 46 0 8 8 0 0 85 15 13
2017 Does not provide services to public 56 30 4 6 4 0 1 87 9 108
2014 Provides services to public 45 34 6 16 0 0 0 79 16 16
2014 Does not provide services to public 56 31 5 6 1 0 0 88 7 100
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 38 16 7 11 2 1 26 74 208
2019 Does not provide services to public 22 33 23 11 8 2 1 23 77 1463
2018 Provides services to public 39 34 14 8 2 2 0 40 60 147
2018 Does not provide services to public 34 31 20 7 5 2 1 35 65 1363
2017 Provides services to public 44 28 8 7 3 6 4 49 51 101
2017 Does not provide services to public 44 30 14 5 3 4 1 46 54 1043

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 60 40 150
2019 Does not provide services to public 62 38 1128

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 146
2019 Does not provide services to public 30 70 1124
2018 Provides services to public 33 67 83
2018 Does not provide services to public 21 79 847

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 23 22 13 20 1 5 42 35 148
2019 Does not provide services to public 16 25 16 18 19 1 5 44 39 1117
2018 Provides services to public 31 21 12 13 15 1 6 57 31 84
2018 Does not provide services to public 23 23 19 16 10 2 7 50 29 847
2017 Provides services to public 22 23 23 6 13 2 11 51 22 47
2017 Does not provide services to public 28 23 15 10 8 3 13 61 21 542

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 18 20 11 21 3 17 35 39 149
2019 Does not provide services to public 8 14 15 10 17 4 32 34 42 1122
2018 Provides services to public 21 18 14 9 17 4 18 50 32 84
2018 Does not provide services to public 10 13 14 12 11 6 35 39 38 852
2017 Provides services to public 9 14 15 9 19 2 32 35 42 47
2017 Does not provide services to public 9 10 11 7 12 5 47 38 40 542

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 14 6 7 9 2 4 77 17 207
2019 Does not provide services to public 51 17 10 6 7 1 9 75 14 1458
2018 Provides services to public 63 7 9 8 5 0 8 77 14 147
2018 Does not provide services to public 59 15 7 5 4 1 9 82 10 1363
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