2019 Public Service Employee Survey Results for Parks Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 47 4 11 4 0 0 82 15 1055
2019 Non-shift worker 36 47 4 10 3 0 0 83 13 3305
2017 Shift worker 33 52 5 8 2 0 0 84 10 993
2017 Non-shift worker 34 49 4 10 3 0 0 82 14 3094
2014 Shift worker 29 50 5 11 5 0 0 79 16 707
2014 Non-shift worker 29 52 4 12 3 0 0 81 15 2640
2011 Shift worker 19 52 6 16 8 0 0 71 24 700
2011 Non-shift worker 32 47 4 12 4 0 0 79 16 3149

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 13 3 2 2 0 2 92 5 1054
2019 Non-shift worker 72 17 4 3 2 0 2 90 5 3306
2017 Shift worker 72 17 3 4 2 0 1 91 6 993
2017 Non-shift worker 72 17 4 4 2 0 1 90 6 3093
2014 Shift worker 72 15 4 5 2 0 2 89 7 707
2014 Non-shift worker 68 20 4 4 2 0 2 90 6 2642
2011 Shift worker 67 16 4 4 3 1 4 88 7 700
2011 Non-shift worker 69 17 4 5 2 0 3 89 7 3150

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 38 5 12 5 0 0 78 16 1053
2019 Non-shift worker 45 34 6 10 4 0 0 79 14 3302
2017 Shift worker 39 38 7 10 5 0 0 77 16 994
2017 Non-shift worker 43 34 6 12 5 0 0 77 17 3090
2014 Shift worker 41 32 8 14 5 0 0 73 19 707
2014 Non-shift worker 43 34 6 11 5 0 0 77 17 2642
2011 Shift worker 28 37 9 15 10 0 1 66 25 700
2011 Non-shift worker 41 36 7 9 6 0 1 78 15 3147

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 41 8 13 4 0 0 74 18 1053
2019 Non-shift worker 30 41 11 13 5 0 0 71 18 3292
2018 Shift worker 29 45 8 13 4 0 0 75 17 1011
2018 Non-shift worker 23 45 11 14 6 0 1 68 21 3279
2017 Shift worker 29 38 12 15 6 0 0 67 21 993
2017 Non-shift worker 27 40 11 16 7 0 0 67 23 3093
2014 Shift worker 22 45 9 19 4 0 0 67 24 707
2014 Non-shift worker 22 38 13 18 8 0 0 61 27 2642
2011 Shift worker 23 38 13 15 9 0 1 62 24 699
2011 Non-shift worker 25 40 13 15 7 0 0 65 22 3145

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 34 7 10 4 0 0 79 14 1049
2019 Non-shift worker 49 35 7 6 2 0 0 85 9 3286
2017 Shift worker 44 36 8 8 4 0 0 80 11 990
2017 Non-shift worker 50 36 5 6 2 0 0 86 9 3082
2014 Shift worker 43 39 7 9 2 0 0 82 11 707
2014 Non-shift worker 45 39 6 6 3 0 0 85 9 2644

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 32 9 10 6 1 0 75 16 1054
2019 Non-shift worker 45 32 10 8 4 0 0 77 13 3296
2018 Shift worker 36 33 13 11 6 0 0 70 17 1005
2018 Non-shift worker 41 34 11 8 5 0 0 76 13 3276
2017 Shift worker 39 32 12 10 7 0 1 71 17 994
2017 Non-shift worker 42 33 10 9 5 0 0 76 14 3086
2014 Shift worker 36 33 12 11 4 1 3 71 16 708
2014 Non-shift worker 38 33 12 10 5 0 1 73 15 2643
2011 Shift worker 29 36 11 13 9 0 1 66 23 699
2011 Non-shift worker 38 37 10 8 5 1 0 76 13 3151

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 37 11 6 3 0 0 80 9 1052
2019 Non-shift worker 44 37 9 7 3 0 0 81 10 3304
2018 Shift worker 40 39 11 6 4 0 0 78 10 1002
2018 Non-shift worker 39 41 10 7 3 0 0 80 10 3262
2017 Shift worker 41 40 9 6 4 0 0 82 10 993
2017 Non-shift worker 41 43 7 6 3 0 0 84 8 3091
2014 Shift worker 39 42 10 6 2 0 0 82 8 707
2014 Non-shift worker 39 44 8 6 3 0 0 83 9 2643
2011 Shift worker 38 40 9 7 5 0 0 78 12 700
2011 Non-shift worker 44 38 8 7 3 0 0 82 10 3147

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 38 14 11 8 0 0 68 18 1051
2019 Non-shift worker 31 38 14 11 6 0 0 69 17 3297
2018 Shift worker 26 37 15 12 9 0 0 63 22 1011
2018 Non-shift worker 27 36 15 13 9 0 0 63 22 3275
2017 Shift worker 31 34 14 13 8 0 0 65 21 992
2017 Non-shift worker 29 38 13 12 7 0 0 67 20 3089
2014 Shift worker 26 34 14 17 8 0 0 61 25 707
2014 Non-shift worker 26 39 13 15 7 0 0 65 22 2643
2011 Shift worker 19 35 15 17 13 1 0 54 30 699
2011 Non-shift worker 23 38 14 15 9 0 0 62 24 3151

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 40 10 9 4 0 0 77 13 1046
2019 Non-shift worker 30 42 12 11 5 0 0 72 16 3278
2018 Shift worker 30 41 14 10 5 0 0 70 15 1008
2018 Non-shift worker 28 41 14 12 6 0 0 68 18 3279
2017 Shift worker 32 43 12 9 4 0 0 75 13 991
2017 Non-shift worker 29 43 11 12 6 0 0 72 18 3089

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 34 9 4 3 0 0 84 7 1045
2019 Non-shift worker 47 36 9 5 3 0 0 83 8 3284
2018 Shift worker 44 37 11 5 2 0 0 82 7 1006
2018 Non-shift worker 45 39 8 5 2 0 0 85 7 3278
2017 Shift worker 44 38 9 5 3 1 0 82 9 989
2017 Non-shift worker 43 39 9 6 3 0 0 83 8 3088
2014 Shift worker 40 37 11 8 3 1 0 78 11 704
2014 Non-shift worker 43 38 10 5 2 1 0 82 7 2640
2011 Shift worker 34 37 12 8 6 2 1 73 14 699
2011 Non-shift worker 41 40 9 6 3 1 0 82 8 3145

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 35 12 10 6 0 0 71 16 1047
2019 Non-shift worker 35 37 12 10 6 0 0 72 16 3292
2018 Shift worker 31 37 13 11 7 0 0 68 18 1006
2018 Non-shift worker 30 40 12 11 7 0 0 70 18 3274
2017 Shift worker 32 36 13 11 7 0 0 68 19 992
2017 Non-shift worker 33 37 13 10 7 0 0 70 17 3088

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 29 8 2 2 0 0 87 4 1042
2019 Non-shift worker 58 30 8 3 1 0 0 88 4 3285
2018 Shift worker 55 34 8 3 1 0 0 89 4 1005
2018 Non-shift worker 55 33 8 3 1 0 0 88 4 3259
2017 Shift worker 57 32 7 3 1 0 0 88 4 990
2017 Non-shift worker 59 32 6 2 1 0 0 91 3 3086
2014 Shift worker 65 28 4 2 1 0 0 94 2 708
2014 Non-shift worker 67 26 5 2 0 0 0 93 2 2639
2011 Shift worker 64 27 5 1 2 0 1 91 3 699
2011 Non-shift worker 67 25 6 2 1 0 0 92 2 3149

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 35 12 14 7 0 0 66 22 1051
2019 Non-shift worker 34 39 11 10 6 0 0 74 16 3287
2018 Shift worker 26 37 14 14 9 0 0 63 23 1001
2018 Non-shift worker 29 41 11 11 7 0 0 70 18 3269
2017 Shift worker 25 41 11 15 7 0 0 67 22 990
2017 Non-shift worker 32 42 9 11 5 0 0 74 17 3084
2014 Shift worker 19 40 15 14 11 1 0 60 25 705
2014 Non-shift worker 25 44 11 12 7 0 0 69 19 2643
2011 Shift worker 21 39 11 14 14 0 0 61 28 698
2011 Non-shift worker 31 41 10 12 7 0 0 71 19 3150

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 31 14 13 6 0 0 67 19 1049
2019 Non-shift worker 39 34 13 9 5 0 0 73 14 3290
2018 Shift worker 31 34 15 13 7 0 0 66 19 1001
2018 Non-shift worker 33 36 14 10 7 0 0 70 16 3257
2017 Shift worker 34 36 13 11 6 0 0 70 17 991
2017 Non-shift worker 38 36 12 9 5 0 0 74 14 3082
2014 Shift worker 31 34 13 15 6 0 0 65 21 707
2014 Non-shift worker 33 39 12 10 5 0 0 73 15 2642

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 38 13 9 4 0 0 74 13 1046
2019 Non-shift worker 34 40 13 9 4 0 0 74 13 3270
2018 Shift worker 33 39 13 10 4 1 0 72 15 1006
2018 Non-shift worker 29 39 15 11 6 0 0 68 17 3268
2017 Shift worker 35 39 13 9 4 0 0 75 12 991
2017 Non-shift worker 34 40 12 9 5 0 0 74 14 3082
2014 Shift worker 32 41 12 10 4 0 0 73 15 706
2014 Non-shift worker 31 40 15 9 4 0 1 71 14 2643
2011 Shift worker 31 38 12 11 8 0 0 69 19 699
2011 Non-shift worker 33 41 12 9 4 0 0 75 12 3145

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 33 8 4 3 0 0 86 7 1054
2019 Non-shift worker 50 36 8 5 1 0 0 86 6 3308
2018 Shift worker 51 33 9 5 2 0 0 84 7 1009
2018 Non-shift worker 48 37 9 5 2 0 0 85 7 3275
2017 Shift worker 51 35 7 4 2 0 0 86 6 990
2017 Non-shift worker 50 36 7 4 2 0 0 87 6 3079
2014 Shift worker 50 40 7 3 1 0 0 89 4 706
2014 Non-shift worker 50 35 9 4 1 0 0 86 5 2642
2011 Shift worker 49 36 9 4 3 1 0 85 6 700
2011 Non-shift worker 51 37 6 4 1 0 0 88 5 3152

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 27 16 6 3 0 1 74 9 1051
2019 Non-shift worker 35 30 20 9 5 0 1 66 14 3288
2018 Shift worker 46 29 14 6 3 0 1 76 9 1009
2018 Non-shift worker 34 31 20 9 6 0 1 65 15 3286
2017 Shift worker 45 32 14 5 2 0 2 79 7 994
2017 Non-shift worker 34 34 17 8 5 0 1 69 14 3092
2014 Shift worker 45 30 14 6 3 0 1 76 10 707
2014 Non-shift worker 29 33 21 10 5 0 1 63 15 2642
2011 Shift worker 33 34 17 9 5 0 1 68 14 697
2011 Non-shift worker 29 32 22 11 6 0 1 61 17 3145

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 17 35 22 16 1 2 39 25 1044
2019 Non-shift worker 9 25 34 20 11 1 1 31 34 3294
2018 Shift worker 7 19 32 28 11 1 1 41 27 1002
2018 Non-shift worker 10 24 37 18 9 1 1 28 35 3275
2017 Shift worker 6 18 33 21 15 2 4 38 26 986
2017 Non-shift worker 9 24 37 18 9 0 3 28 34 3078
2014 Shift worker 7 23 35 22 8 2 3 32 31 704
2014 Non-shift worker 11 29 34 16 7 1 1 24 41 2631
2011 Shift worker 11 29 31 17 7 2 3 26 41 696
2011 Non-shift worker 12 29 37 15 6 1 2 21 42 3136

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 17 27 23 19 3 1 44 28 1046
2019 Non-shift worker 10 19 28 23 16 2 1 41 30 3289
2018 Shift worker 11 19 24 25 18 2 1 44 31 1003
2018 Non-shift worker 12 20 28 23 14 1 2 38 32 3257
2017 Shift worker 8 16 27 20 21 4 4 44 26 980
2017 Non-shift worker 9 19 28 21 17 2 3 41 29 3076
2014 Shift worker 13 22 27 19 14 2 3 34 37 707
2014 Non-shift worker 12 24 31 18 12 2 2 31 37 2630
2011 Shift worker 17 24 27 16 10 3 3 27 44 694
2011 Non-shift worker 13 22 28 20 11 2 3 33 38 3132

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 22 26 17 15 3 3 34 38 1046
2019 Non-shift worker 15 25 30 15 11 2 2 27 42 3293
2018 Shift worker 16 23 27 16 12 3 4 29 41 1002
2018 Non-shift worker 17 26 30 14 9 2 2 24 45 3271
2017 Shift worker 12 23 25 15 14 4 7 32 39 983
2017 Non-shift worker 16 24 29 15 10 2 3 26 42 3077
2014 Shift worker 15 25 27 15 10 4 6 27 43 704
2014 Non-shift worker 19 26 29 14 7 2 2 22 47 2632
2011 Shift worker 18 28 27 12 7 4 4 20 50 694
2011 Non-shift worker 18 26 31 15 6 2 3 22 46 3134

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 7 19 33 32 2 5 69 11 1041
2019 Non-shift worker 4 11 30 31 21 1 2 54 15 3274
2018 Shift worker 3 8 23 34 26 1 5 64 12 996
2018 Non-shift worker 5 13 32 32 15 1 2 49 18 3261
2017 Shift worker 2 6 20 31 28 3 10 68 9 978
2017 Non-shift worker 6 12 29 29 20 1 4 51 18 3065
2014 Shift worker 2 8 22 34 25 2 7 65 11 704
2014 Non-shift worker 6 14 32 28 16 1 3 46 21 2623
2011 Shift worker 8 13 29 25 15 2 8 45 23 691
2011 Non-shift worker 7 16 35 26 12 1 3 40 24 3124

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 17 23 21 21 2 2 44 32 1046
2019 Non-shift worker 16 19 26 21 16 1 2 37 35 3291
2018 Shift worker 17 21 24 21 15 1 2 36 39 998
2018 Non-shift worker 18 23 27 18 11 1 2 30 42 3268
2017 Shift worker 10 18 24 21 20 2 5 44 30 981
2017 Non-shift worker 15 20 26 18 15 2 4 35 38 3078
2014 Shift worker 20 23 24 14 15 2 3 30 45 705
2014 Non-shift worker 24 28 25 11 9 1 2 21 54 2636
2011 Shift worker 28 25 23 11 8 2 5 20 56 695
2011 Non-shift worker 26 29 24 12 6 1 2 18 57 3136

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 16 23 18 24 4 3 44 31 1045
2019 Non-shift worker 10 19 26 20 19 3 3 42 30 3282
2018 Shift worker 14 20 24 18 20 2 2 39 35 993
2018 Non-shift worker 12 19 26 22 15 3 3 39 33 3260
2017 Shift worker 9 14 22 21 20 6 7 48 27 984
2017 Non-shift worker 9 16 26 21 19 3 6 44 28 3078
2014 Shift worker 10 18 25 24 16 3 5 43 30 702
2014 Non-shift worker 10 19 27 21 15 3 5 38 32 2633
2011 Shift worker 9 19 27 21 14 4 6 38 32 695
2011 Non-shift worker 8 16 27 26 16 2 6 46 25 3130

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 18 26 18 18 3 4 39 33 1040
2019 Non-shift worker 13 22 30 17 13 2 3 31 37 3289
2018 Shift worker 13 20 27 20 14 3 3 35 36 1002
2018 Non-shift worker 14 25 31 16 9 2 3 27 41 3270
2017 Shift worker 10 18 27 16 16 4 8 37 32 982
2017 Non-shift worker 13 22 30 14 12 3 5 29 38 3083
2014 Shift worker 11 20 33 14 14 2 5 31 33 704
2014 Non-shift worker 16 25 31 14 8 3 3 24 44 2633

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 15 19 33 19 11 1 2 31 35 1048
2019 Non-shift worker 11 20 32 21 13 1 2 35 32 3293
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 11 6 2 2 0 6 89 4 1054
2019 Non-shift worker 73 12 6 3 2 0 4 88 6 3302
2017 Shift worker 66 12 6 2 3 1 10 88 6 993
2017 Non-shift worker 73 12 5 3 2 0 4 90 6 3091
2014 Shift worker 71 9 5 3 3 1 8 88 7 710
2014 Non-shift worker 73 12 5 4 2 0 4 89 6 2647
2011 Shift worker 67 13 5 3 6 1 6 85 10 700
2011 Non-shift worker 71 12 6 3 3 0 5 88 6 3148

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 31 15 12 9 4 2 62 22 1053
2019 Non-shift worker 25 32 15 13 8 4 3 61 23 3296
2018 Shift worker 18 30 20 15 11 3 2 51 28 1009
2018 Non-shift worker 18 33 19 13 10 5 2 55 24 3275
2017 Shift worker 22 29 16 15 12 4 3 55 28 993
2017 Non-shift worker 22 33 15 13 9 4 3 60 24 3089
2014 Shift worker 25 32 16 12 8 2 4 62 22 711
2014 Non-shift worker 26 33 15 13 7 3 3 64 21 2647

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 31 9 11 6 0 0 74 17 1053
2019 Non-shift worker 42 30 10 11 7 0 0 72 18 3300
2018 Shift worker 34 34 9 14 9 0 0 68 23 1008
2018 Non-shift worker 35 33 10 12 8 1 0 69 21 3271
2017 Shift worker 38 32 9 13 8 0 0 70 20 989
2017 Non-shift worker 38 33 9 11 8 0 0 72 19 3090
2014 Shift worker 37 28 10 15 9 1 0 66 24 711
2014 Non-shift worker 39 33 10 11 7 1 0 73 18 2646

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 38 8 9 3 0 0 80 12 1051
2019 Non-shift worker 44 36 8 8 4 0 0 80 12 3301
2018 Shift worker 41 35 10 8 5 0 0 77 13 1006
2018 Non-shift worker 39 39 9 8 4 0 0 78 13 3268
2017 Shift worker 38 42 7 9 4 0 0 80 13 992
2017 Non-shift worker 39 40 8 9 4 0 0 79 13 3089
2014 Shift worker 38 44 9 6 3 0 0 82 9 710
2014 Non-shift worker 37 42 9 9 3 0 0 80 11 2645

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 39 11 7 3 0 0 79 10 1051
2019 Non-shift worker 42 38 10 6 2 1 0 81 9 3304
2018 Shift worker 34 42 13 7 3 1 0 76 11 1010
2018 Non-shift worker 35 41 13 6 3 1 0 77 10 3273
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 28 18 6 3 1 5 71 10 1058
2019 Non-shift worker 46 29 13 5 3 1 3 78 9 3297

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 32 15 8 6 0 0 71 14 1056
2019 Non-shift worker 38 32 13 9 6 0 0 71 15 3304
2018 Shift worker 36 36 11 9 7 1 0 73 16 1006
2018 Non-shift worker 36 34 12 9 8 0 0 71 17 3273
2017 Shift worker 36 33 12 11 7 0 1 70 18 994
2017 Non-shift worker 37 35 10 10 8 1 0 72 18 3087
2014 Shift worker 38 33 12 10 6 0 0 71 16 710
2014 Non-shift worker 38 34 12 10 6 1 0 73 16 2644
2011 Shift worker 29 35 14 11 10 0 0 64 22 698
2011 Non-shift worker 32 37 13 10 7 0 0 70 18 3150

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 27 10 7 4 1 0 79 11 1055
2019 Non-shift worker 49 28 10 6 5 1 1 79 11 3295
2018 Shift worker 47 30 10 7 4 1 0 78 12 1003
2018 Non-shift worker 45 30 11 7 5 1 0 76 13 3264
2017 Shift worker 48 30 9 7 5 1 0 79 12 993
2017 Non-shift worker 47 31 10 6 5 1 0 78 12 3092
2014 Shift worker 47 29 9 8 6 0 0 77 14 712
2014 Non-shift worker 47 30 10 8 4 1 0 77 12 2643
2011 Shift worker 38 27 13 10 10 1 0 66 20 698
2011 Non-shift worker 41 32 12 8 6 2 0 74 14 3152

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 31 10 8 3 1 0 78 11 1054
2019 Non-shift worker 46 31 9 8 5 1 0 78 13 3295
2018 Shift worker 42 34 10 9 5 0 0 76 13 1005
2018 Non-shift worker 41 33 11 9 6 0 0 74 15 3262
2017 Shift worker 44 32 9 10 5 0 0 76 15 994
2017 Non-shift worker 43 33 9 9 6 0 1 76 15 3092
2014 Shift worker 47 31 8 8 5 0 0 78 13 708
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 2643
2011 Shift worker 31 35 12 11 9 1 0 67 21 698
2011 Non-shift worker 37 33 10 11 7 1 0 71 19 3149

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 10 4 2 2 0 2 91 4 1053
2019 Non-shift worker 82 8 4 1 2 0 3 93 3 3290
2017 Shift worker 78 10 4 2 3 0 4 91 5 992
2017 Non-shift worker 82 9 3 2 2 0 3 94 3 3091
2014 Shift worker 79 9 3 2 3 0 3 92 6 708
2014 Non-shift worker 80 10 3 2 2 0 4 93 4 2647
2011 Shift worker 74 9 4 2 5 1 5 88 7 696
2011 Non-shift worker 79 8 4 1 2 0 4 92 4 3151

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 22 8 5 6 1 8 79 13 1057
2019 Non-shift worker 56 22 8 4 3 1 5 83 8 3295
2017 Shift worker 44 24 7 6 6 3 10 78 14 990
2017 Non-shift worker 51 24 8 5 4 2 6 82 10 3088
2014 Shift worker 48 25 8 4 5 2 8 81 10 709
2014 Non-shift worker 48 25 9 4 4 3 7 81 9 2646
2011 Shift worker 33 28 9 10 10 2 7 68 22 699
2011 Non-shift worker 44 28 10 6 5 3 4 78 12 3149

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 21 8 4 3 0 0 85 7 1056
2019 Non-shift worker 64 22 7 3 4 1 0 86 7 3299
2018 Shift worker 59 26 7 4 4 1 0 85 7 1002
2018 Non-shift worker 57 24 9 4 5 1 0 82 8 3267
2017 Shift worker 60 23 8 4 4 1 0 84 8 992
2017 Non-shift worker 56 25 9 4 4 1 0 83 8 3090

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 30 9 7 4 0 0 80 12 1054
2019 Non-shift worker 52 27 8 7 5 0 0 80 12 3305
2018 Shift worker 46 29 11 8 5 0 0 75 14 1003
2018 Non-shift worker 46 28 11 8 6 0 0 74 15 3267
2017 Shift worker 50 27 8 8 6 0 0 77 15 990
2017 Non-shift worker 49 28 9 7 6 0 0 77 13 3091
2014 Shift worker 48 28 12 7 5 0 0 76 12 709
2014 Non-shift worker 46 32 9 7 5 0 0 78 13 2644

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 37 21 15 8 2 0 55 24 237
2019 Non-shift worker 17 46 16 14 5 1 1 64 20 997
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 31 12 9 7 5 0 70 17 1051
2019 Non-shift worker 33 33 14 10 6 5 0 69 16 3293
2018 Shift worker 32 30 14 11 8 4 0 65 20 1007
2018 Non-shift worker 31 30 16 10 7 5 0 64 18 3280
2017 Shift worker 33 29 13 11 6 7 1 68 18 991
2017 Non-shift worker 33 33 13 10 5 6 0 70 16 3092
2014 Shift worker 30 34 13 12 7 5 0 67 20 710
2014 Non-shift worker 27 34 15 11 7 5 1 65 19 2641
2011 Shift worker 17 25 20 17 16 6 1 45 34 698
2011 Non-shift worker 20 31 19 14 10 5 0 54 26 3145

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 28 15 11 10 2 0 63 22 1050
2019 Non-shift worker 30 32 15 13 8 2 0 64 21 3293
2018 Shift worker 29 29 14 16 10 2 0 59 27 1007
2018 Non-shift worker 27 31 16 14 9 2 0 60 24 3271
2017 Shift worker 29 29 15 14 9 3 1 61 24 991
2017 Non-shift worker 28 34 14 14 7 2 0 64 22 3090
2014 Shift worker 29 27 16 14 12 2 0 57 26 711
2014 Non-shift worker 23 32 17 14 10 3 0 57 25 2638
2011 Shift worker 18 25 15 16 24 2 0 44 41 699
2011 Non-shift worker 20 29 18 17 14 2 0 49 32 3143

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 27 17 15 12 4 0 53 29 1051
2019 Non-shift worker 20 30 19 17 10 4 0 53 28 3289
2018 Shift worker 19 28 20 19 12 3 0 48 31 1008
2018 Non-shift worker 17 30 19 18 12 4 0 49 31 3271
2017 Shift worker 21 27 16 18 11 7 1 52 31 990
2017 Non-shift worker 19 32 18 16 10 5 1 54 27 3088
2014 Shift worker 17 30 17 19 12 3 1 50 32 708
2014 Non-shift worker 14 33 17 19 11 5 0 50 32 2640
2011 Shift worker 10 23 19 21 23 4 0 33 47 698
2011 Non-shift worker 9 31 19 22 15 4 0 41 39 3144

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 28 16 17 14 3 0 51 33 1052
2019 Non-shift worker 18 32 17 18 12 3 0 51 31 3295
2018 Shift worker 19 27 18 21 14 2 0 47 35 1005
2018 Non-shift worker 16 30 17 21 15 2 0 47 36 3272
2017 Shift worker 21 30 15 17 12 4 0 54 31 991
2017 Non-shift worker 18 33 15 18 12 3 0 54 31 3093
2014 Shift worker 15 32 17 17 14 4 0 50 33 706
2014 Non-shift worker 15 32 16 22 12 2 0 49 35 2640
2011 Shift worker 11 30 16 23 18 3 0 41 43 698
2011 Non-shift worker 11 33 17 22 16 2 0 45 38 3141

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 15 13 11 10 16 4 57 26 1054
2019 Non-shift worker 32 18 14 10 8 14 5 61 22 3296
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 32 40 14 9 4 1 0 72 14 1054
2019 Non-shift worker 30 42 16 8 3 1 0 72 11 3297
2018 Shift worker 28 42 15 11 4 1 0 70 15 1009
2018 Non-shift worker 29 41 15 10 5 1 0 70 15 3279
2017 Shift worker 34 38 15 9 4 1 0 72 13 990
2017 Non-shift worker 32 42 13 9 4 1 0 74 13 3090
2014 Shift worker 28 40 16 11 5 1 0 68 16 706
2014 Non-shift worker 28 42 14 10 4 1 0 71 14 2640
2011 Shift worker 25 39 15 12 8 2 0 65 20 700
2011 Non-shift worker 32 40 13 10 4 1 0 72 14 3151

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 20 32 20 18 7 3 0 54 26 1053
2019 Non-shift worker 16 33 22 19 7 3 0 50 27 3292

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 32 13 11 6 3 1 69 17 1054
2019 Non-shift worker 34 36 13 10 5 2 1 71 16 3301
2018 Shift worker 29 37 14 11 7 1 1 67 19 1011
2018 Non-shift worker 33 36 13 9 5 2 1 71 15 3278
2017 Shift worker 31 33 14 11 6 4 1 68 17 987
2017 Non-shift worker 36 35 11 9 5 4 1 74 15 3088
2014 Shift worker 28 41 11 11 5 3 1 71 17 706
2014 Non-shift worker 36 37 10 8 5 4 1 75 14 2638
2011 Shift worker 29 34 14 11 8 4 1 66 20 698
2011 Non-shift worker 35 36 11 9 5 3 1 73 15 3149

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 37 16 8 5 1 0 72 13 1051
2019 Non-shift worker 31 37 18 8 4 2 0 69 13 3291
2018 Shift worker 29 37 17 11 4 1 0 67 15 1007
2018 Non-shift worker 29 37 19 10 4 1 0 66 15 3260

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 27 16 15 12 5 1 55 29 1053
2019 Non-shift worker 22 26 17 14 12 6 2 53 28 3300
2018 Shift worker 22 27 17 14 15 5 1 52 30 1009
2018 Non-shift worker 20 27 18 14 13 7 1 51 29 3276
2017 Shift worker 23 24 14 16 14 7 2 52 34 989
2017 Non-shift worker 20 25 16 15 13 9 2 51 31 3088
2014 Shift worker 16 27 18 18 14 5 2 47 35 707
2014 Non-shift worker 18 27 16 16 14 8 1 49 33 2640
2011 Shift worker 15 22 15 19 22 7 1 40 44 699
2011 Non-shift worker 16 26 16 16 16 7 2 47 35 3141

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 32 17 13 11 3 0 59 24 1053
2019 Non-shift worker 23 33 16 15 10 3 0 57 26 3300
2018 Shift worker 21 28 19 17 13 2 0 50 31 1012
2018 Non-shift worker 20 31 18 17 11 3 0 53 29 3276
2017 Shift worker 24 30 16 14 10 5 1 58 26 990
2017 Non-shift worker 23 34 16 15 8 4 1 59 24 3094
2014 Shift worker 21 27 17 17 11 5 2 52 30 706
2014 Non-shift worker 19 33 16 17 10 4 1 54 28 2642
2011 Shift worker 12 26 19 18 21 2 1 40 41 700
2011 Non-shift worker 16 33 18 18 13 2 0 50 32 3148

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 27 18 15 15 3 2 51 31 1055
2019 Non-shift worker 20 30 15 16 14 2 2 52 32 3302
2018 Shift worker 18 27 16 18 17 2 1 46 37 1010
2018 Non-shift worker 17 29 17 17 16 2 2 48 34 3272
2017 Shift worker 20 26 14 18 13 5 3 51 33 992
2017 Non-shift worker 21 29 15 15 14 3 3 53 31 3088
2014 Shift worker 17 24 14 18 16 4 5 46 38 706
2014 Non-shift worker 20 29 13 15 15 3 4 53 33 2642
2011 Shift worker 9 24 16 19 26 3 2 35 48 699
2011 Non-shift worker 14 27 16 19 20 2 2 43 41 3146

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 25 16 4 3 1 4 75 8 1052
2019 Non-shift worker 49 24 14 6 3 1 4 77 9 3287

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 16 8 5 5 3 11 79 12 1051
2019 Non-shift worker 54 13 9 5 6 2 12 77 12 3290

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 23 19 8 4 2 4 67 13 1050
2019 Non-shift worker 41 25 17 7 5 2 3 69 13 3286

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 23 17 8 5 3 5 66 15 1049
2019 Non-shift worker 39 23 17 9 6 3 4 66 16 3279

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 19 19 12 8 3 5 57 23 1052
2019 Non-shift worker 34 18 18 13 11 3 4 55 25 3286

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 18 9 3 2 2 6 85 5 1049
2019 Non-shift worker 63 17 9 4 2 2 4 84 6 3281

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 11 4 1 2 2 5 91 4 1051
2019 Non-shift worker 78 9 4 2 2 3 3 92 4 3278

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 11 5 3 3 3 8 88 6 1051
2019 Non-shift worker 78 7 3 1 1 2 7 94 3 3279

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 40 20 13 7 2 0 60 20 1054
2019 Non-shift worker 23 44 16 10 4 2 0 69 15 3307
2018 Shift worker 20 34 21 14 8 3 0 55 23 1012
2018 Non-shift worker 22 39 19 11 7 2 0 63 18 3280
2017 Shift worker 22 36 19 12 7 3 1 60 20 993
2017 Non-shift worker 24 40 17 10 5 3 0 66 16 3092

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 38 14 6 4 1 0 76 10 1051
2019 Non-shift worker 37 38 14 7 3 1 0 76 10 3296
2018 Shift worker 37 38 12 7 4 2 0 76 12 1004
2018 Non-shift worker 36 41 13 5 3 2 0 79 8 3257
2017 Shift worker 40 38 11 6 3 2 0 80 9 992
2017 Non-shift worker 39 41 10 5 2 2 0 81 8 3087
2014 Shift worker 39 39 12 6 2 2 0 80 8 708
2014 Non-shift worker 38 40 11 7 2 2 0 80 9 2641
2011 Shift worker 28 34 17 10 9 2 0 63 19 697
2011 Non-shift worker 30 41 15 7 5 2 0 72 13 3145

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 33 17 5 3 3 0 74 8 1053
2019 Non-shift worker 39 34 16 5 2 3 0 76 8 3301
2018 Shift worker 37 36 14 7 3 3 0 75 10 1005
2018 Non-shift worker 36 37 16 6 3 3 0 75 9 3249
2017 Shift worker 37 34 16 5 3 4 1 75 8 991
2017 Non-shift worker 38 35 14 5 3 5 1 77 7 3090
2014 Shift worker 40 32 15 4 3 6 1 76 8 708
2014 Non-shift worker 38 37 13 5 2 5 1 79 7 2641

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 32 8 5 4 0 0 83 9 1055
2019 Non-shift worker 52 33 8 5 2 0 0 85 7 3299
2018 Shift worker 46 35 10 6 3 0 0 81 9 1006
2018 Non-shift worker 45 38 9 5 3 0 0 83 8 3254
2017 Shift worker 49 34 7 6 3 1 0 84 9 993
2017 Non-shift worker 48 37 8 5 3 0 0 85 7 3088
2014 Shift worker 47 34 11 4 3 0 0 81 7 708
2014 Non-shift worker 46 36 10 5 3 0 0 82 8 2635
2011 Shift worker 32 35 13 11 8 0 0 68 19 697
2011 Non-shift worker 38 36 12 8 5 0 0 74 14 3141

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 30 13 8 5 0 0 73 14 1054
2019 Non-shift worker 46 31 12 7 4 0 0 77 11 3298
2018 Shift worker 42 29 15 9 5 0 0 71 14 1003
2018 Non-shift worker 41 33 14 7 5 0 0 74 12 3253
2017 Shift worker 42 31 12 9 5 1 0 74 14 992
2017 Non-shift worker 44 32 12 7 4 0 0 76 11 3085
2014 Shift worker 40 33 14 8 4 1 0 73 13 709
2014 Non-shift worker 38 36 13 9 4 1 0 74 13 2641
2011 Shift worker 28 33 17 11 10 1 0 61 22 699
2011 Non-shift worker 36 33 16 10 5 0 0 69 15 3138

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 30 12 12 5 0 0 71 17 1052
2019 Non-shift worker 41 33 11 9 4 0 0 75 13 3294
2018 Shift worker 35 33 16 10 6 0 0 68 16 1004
2018 Non-shift worker 36 35 14 9 5 0 0 71 14 3245
2017 Shift worker 38 33 13 11 5 0 0 71 16 992
2017 Non-shift worker 38 36 12 9 4 0 0 75 13 3086
2014 Shift worker 36 32 16 11 5 0 0 68 17 709
2014 Non-shift worker 32 38 13 11 5 0 0 71 16 2644
2011 Shift worker 23 31 15 18 13 1 0 54 31 699
2011 Non-shift worker 30 36 15 13 7 0 0 65 20 3139

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 27 16 8 7 4 1 67 16 1055
2019 Non-shift worker 43 26 15 9 5 3 1 71 14 3303
2018 Shift worker 33 26 19 12 6 4 1 61 19 1006
2018 Non-shift worker 39 26 17 10 6 3 1 67 16 3258
2017 Shift worker 35 25 17 11 6 4 1 64 18 992
2017 Non-shift worker 41 25 16 9 5 3 1 69 14 3086
2014 Shift worker 36 25 17 10 7 5 0 64 18 708
2014 Non-shift worker 39 26 16 10 5 4 0 68 16 2643
2011 Shift worker 30 23 19 10 8 7 1 58 20 699
2011 Non-shift worker 39 24 15 10 7 4 1 66 18 3141
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 28 33 38 1052
2019 Non-shift worker 28 38 34 3304
2018 Shift worker 25 33 41 1001
2018 Non-shift worker 27 37 36 3252
2017 Shift worker 27 37 36 989
2017 Non-shift worker 28 38 35 3090
2014 Shift worker 22 35 43 708
2014 Non-shift worker 25 40 35 2641
2011 Shift worker 18 48 34 698
2011 Non-shift worker 21 49 31 3149

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 7 17 12 14 45 5 313
2019 Non-shift worker 11 24 14 9 36 7 949
2018 Shift worker 6 18 10 14 44 8 276
2018 Non-shift worker 14 25 14 8 32 6 918
2017 Shift worker 4 14 11 15 52 4 257
2017 Non-shift worker 14 24 13 9 35 6 839
2014 Shift worker 6 23 11 21 9999 39 142
2014 Non-shift worker 14 33 16 16 9999 21 635
2011 Shift worker 14 23 12 31 9999 21 126
2011 Non-shift worker 28 28 20 11 9999 12 655
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 47 10 8 4 1 1 77 13 1055
2019 Non-shift worker 35 47 8 6 2 1 1 84 8 3296

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 29 9 4 3 6 1 83 7 1056
2019 Non-shift worker 54 28 8 3 2 4 1 87 5 3301
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 16 84 1053
2019 Non-shift worker 14 86 3296
2018 Shift worker 19 81 1011
2018 Non-shift worker 15 85 3274

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 47 53 162
2019 Non-shift worker 53 47 428
2018 Shift worker 50 50 179
2018 Non-shift worker 51 49 470

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 48 52 162
2019 Non-shift worker 49 51 428
2018 Shift worker 52 48 180
2018 Non-shift worker 54 46 468

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 4 96 162
2019 Non-shift worker 8 92 428
2018 Shift worker 7 93 176
2018 Non-shift worker 8 92 469

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 162
2019 Non-shift worker 5 95 428
2018 Shift worker 10 90 178
2018 Non-shift worker 6 94 468

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 36 64 162
2019 Non-shift worker 21 79 428
2018 Shift worker 37 63 179
2018 Non-shift worker 18 82 468

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 4 96 162
2019 Non-shift worker 3 97 428
2018 Shift worker 6 94 175
2018 Non-shift worker 3 97 468

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 55 45 160
2019 Non-shift worker 40 60 426
2018 Shift worker 50 50 180
2018 Non-shift worker 39 61 468

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 38 62 160
2019 Non-shift worker 39 61 426
2018 Shift worker 47 53 179
2018 Non-shift worker 39 61 468

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 39 61 160
2019 Non-shift worker 48 52 426
2018 Shift worker 49 51 178
2018 Non-shift worker 44 56 469

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 40 60 160
2019 Non-shift worker 43 57 426
2018 Shift worker 47 53 179
2018 Non-shift worker 39 61 468

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 29 71 160
2019 Non-shift worker 35 65 426
2018 Shift worker 29 71 177
2018 Non-shift worker 30 70 467

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 63 37 160
2019 Non-shift worker 62 38 426
2018 Shift worker 60 40 181
2018 Non-shift worker 57 43 470

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 40 60 160
2019 Non-shift worker 37 63 426
2018 Shift worker 37 63 179
2018 Non-shift worker 33 67 468

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 16 84 160
2019 Non-shift worker 13 87 426
2018 Shift worker 16 84 178
2018 Non-shift worker 10 90 467

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 20 80 160
2019 Non-shift worker 13 87 426
2018 Shift worker 16 84 177
2018 Non-shift worker 10 90 467

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 46 54 160
2019 Non-shift worker 45 55 426
2018 Shift worker 41 59 178
2018 Non-shift worker 43 57 468

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 36 64 160
2019 Non-shift worker 30 70 426
2018 Shift worker 36 64 182
2018 Non-shift worker 30 70 468

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 18 82 160
2019 Non-shift worker 13 87 426
2018 Shift worker 11 89 177
2018 Non-shift worker 11 89 468

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 60 40 159
2019 Non-shift worker 53 47 424
2018 Shift worker 59 41 179
2018 Non-shift worker 55 45 471

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 27 73 159
2019 Non-shift worker 30 70 424
2018 Shift worker 31 69 177
2018 Non-shift worker 27 73 470

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 11 89 159
2019 Non-shift worker 18 82 424
2018 Shift worker 12 88 176
2018 Non-shift worker 14 86 468

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 159
2019 Non-shift worker 15 85 424
2018 Shift worker 15 85 178
2018 Non-shift worker 15 85 469

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 16 84 159
2019 Non-shift worker 10 90 424
2018 Shift worker 9 91 176
2018 Non-shift worker 10 90 469

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 159
2019 Non-shift worker 6 94 424
2018 Shift worker 6 94 176
2018 Non-shift worker 6 94 469

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 23 77 159
2019 Non-shift worker 19 81 424
2018 Shift worker 20 80 177
2018 Non-shift worker 15 85 468

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 159
2019 Non-shift worker 11 89 424
2018 Shift worker 13 87 178
2018 Non-shift worker 11 89 468

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 23 77 159
2019 Non-shift worker 23 77 424
2018 Shift worker 23 77 179
2018 Non-shift worker 26 74 469

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 147
2019 Non-shift worker 12 88 398
2018 Shift worker 18 82 167
2018 Non-shift worker 14 86 438

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 29 71 147
2019 Non-shift worker 27 73 398
2018 Shift worker 27 73 168
2018 Non-shift worker 25 75 438

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 16 84 147
2019 Non-shift worker 10 90 398
2018 Shift worker 14 86 167
2018 Non-shift worker 13 87 438

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 10 90 147
2019 Non-shift worker 7 93 398
2018 Shift worker 7 93 167
2018 Non-shift worker 9 91 438

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 10 90 147
2019 Non-shift worker 10 90 398
2018 Shift worker 11 89 167
2018 Non-shift worker 11 89 438

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 5 95 147
2019 Non-shift worker 9 91 398
2018 Shift worker 11 89 167
2018 Non-shift worker 8 92 438

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 3 97 147
2019 Non-shift worker 7 93 398
2018 Shift worker 4 96 166
2018 Non-shift worker 3 97 438

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 147
2019 Non-shift worker 16 84 398
2018 Shift worker 19 81 167
2018 Non-shift worker 11 89 438

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 147
2019 Non-shift worker 13 87 398
2018 Shift worker 10 90 168
2018 Non-shift worker 10 90 438

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 35 65 147
2019 Non-shift worker 32 68 398
2018 Shift worker 29 71 167
2018 Non-shift worker 28 72 438

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 147
2019 Non-shift worker 9 91 398
2018 Shift worker 9 91 168
2018 Non-shift worker 10 90 438

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 45 55 147
2019 Non-shift worker 45 55 398
2018 Shift worker 43 57 170
2018 Non-shift worker 43 57 440

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 147
2019 Non-shift worker 2 98 398
2018 Shift worker 0 100 167
2018 Non-shift worker 2 98 438

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 50 50 147
2019 Non-shift worker 56 44 398
2018 Shift worker 50 50 171
2018 Non-shift worker 54 46 440

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 147
2019 Non-shift worker 4 96 398
2018 Shift worker 6 94 169
2018 Non-shift worker 3 97 438

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 17 83 147
2019 Non-shift worker 13 87 398
2018 Shift worker 9 91 168
2018 Non-shift worker 12 88 439

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 24 76 1049
2019 Non-shift worker 21 79 3297

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 19 16 9 8 17 7 56 23 1047
2019 Non-shift worker 18 19 18 10 8 20 7 52 24 3302
2018 Shift worker 19 19 21 11 8 16 6 49 25 1006
2018 Non-shift worker 17 20 20 9 8 19 6 50 23 3268
2017 Shift worker 20 19 17 9 8 19 9 53 23 991
2017 Non-shift worker 17 20 17 9 7 22 8 53 23 3089
2014 Shift worker 18 20 19 8 6 18 12 53 21 709
2014 Non-shift worker 19 21 19 8 6 21 6 55 20 2640

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 26 16 8 5 7 1 68 15 1051
2019 Non-shift worker 33 31 16 8 5 6 1 68 14 3295
2018 Shift worker 30 30 19 8 6 7 1 65 15 1006
2018 Non-shift worker 29 32 19 7 6 7 1 66 14 3261
2017 Shift worker 32 27 18 9 5 8 1 65 15 989
2017 Non-shift worker 29 31 16 8 5 9 1 67 15 3088
2014 Shift worker 28 29 19 8 4 10 2 65 14 709
2014 Non-shift worker 29 32 17 7 4 10 1 68 13 2643
2011 Shift worker 29 33 17 10 7 4 0 65 18 698
2011 Non-shift worker 32 38 14 8 4 4 0 73 12 3149
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 1050
2019 Non-shift worker 6 94 3301
2018 Shift worker 10 90 1004
2018 Non-shift worker 7 93 3256

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 37 63 84
2019 Non-shift worker 48 52 185
2018 Shift worker 38 62 91
2018 Non-shift worker 47 53 201

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 60 40 84
2019 Non-shift worker 69 31 185
2018 Shift worker 72 28 93
2018 Non-shift worker 72 28 201

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 84
2019 Non-shift worker 6 94 185
2018 Shift worker 9 91 90
2018 Non-shift worker 6 94 200

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 31 69 84
2019 Non-shift worker 21 79 185
2018 Shift worker 21 79 91
2018 Non-shift worker 21 79 201

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 12 88 84
2019 Non-shift worker 5 95 185
2018 Shift worker 7 93 89
2018 Non-shift worker 9 91 201

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 83
2019 Non-shift worker 20 80 182
2018 Shift worker 19 81 89
2018 Non-shift worker 16 84 202

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 17 83 83
2019 Non-shift worker 13 87 182
2018 Shift worker 16 84 90
2018 Non-shift worker 16 84 201

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 83
2019 Non-shift worker 10 90 182
2018 Shift worker 6 94 89
2018 Non-shift worker 8 92 201

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 34 66 83
2019 Non-shift worker 30 70 182
2018 Shift worker 35 65 90
2018 Non-shift worker 26 74 200

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 35 65 83
2019 Non-shift worker 35 65 182
2018 Shift worker 41 59 92
2018 Non-shift worker 37 63 200

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 5 95 83
2019 Non-shift worker 4 96 182

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 83
2019 Non-shift worker 8 92 182

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 21 79 83
2019 Non-shift worker 11 89 182
2018 Shift worker 11 89 89
2018 Non-shift worker 10 90 200

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 83
2019 Non-shift worker 0 100 182

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 19 81 83
2019 Non-shift worker 17 83 182
2018 Shift worker 15 85 92
2018 Non-shift worker 20 80 201

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 38 62 83
2019 Non-shift worker 31 69 183
2018 Shift worker 23 77 91
2018 Non-shift worker 33 67 201

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 8 92 83
2019 Non-shift worker 10 90 183
2018 Shift worker 12 88 88
2018 Non-shift worker 19 81 200

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 83
2019 Non-shift worker 8 92 183
2018 Shift worker 14 86 89
2018 Non-shift worker 16 84 200

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 83
2019 Non-shift worker 3 97 183

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 15 85 83
2019 Non-shift worker 9 91 183
2018 Shift worker 12 88 88
2018 Non-shift worker 14 86 200

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 50 50 83
2019 Non-shift worker 52 48 183
2018 Shift worker 58 42 93
2018 Non-shift worker 50 50 200

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 14 86 1050
2019 Non-shift worker 10 90 3297

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 18 19 4 5 22 7 60 13 1053
2019 Non-shift worker 22 16 20 5 3 26 8 58 12 3292
2018 Shift worker 21 20 23 5 4 20 7 56 12 1009
2018 Non-shift worker 20 19 24 4 4 24 6 55 11 3264
2017 Shift worker 21 20 18 4 3 23 10 61 12 990
2017 Non-shift worker 20 18 19 3 3 30 8 60 9 3086
2014 Shift worker 20 20 19 3 2 24 11 62 8 712
2014 Non-shift worker 21 22 18 3 2 27 6 65 8 2636

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 27 16 5 4 8 1 73 9 1053
2019 Non-shift worker 37 28 17 4 3 9 1 73 8 3295
2018 Shift worker 35 26 20 5 4 8 2 67 10 1006
2018 Non-shift worker 30 32 19 5 3 10 1 70 9 3260
2017 Shift worker 35 29 17 4 3 9 3 72 8 991
2017 Non-shift worker 33 30 16 4 2 13 2 74 8 3087
2014 Shift worker 33 27 19 4 2 11 3 70 8 711
2014 Non-shift worker 32 31 16 4 2 14 1 75 7 2642
2011 Shift worker 30 37 16 7 4 5 1 71 12 699
2011 Non-shift worker 40 36 13 4 2 5 0 80 7 3150
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 23 22 16 25 0 0 37 41 1055
2019 Non-shift worker 18 26 22 15 20 0 0 44 35 3301
2018 Shift worker 9 20 22 19 29 0 0 29 49 1011
2018 Non-shift worker 15 22 24 17 23 0 1 37 40 3273
2017 Shift worker 9 20 21 20 29 0 1 29 50 991
2017 Non-shift worker 15 22 21 17 24 0 1 37 42 3094

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 29 22 11 7 0 0 59 19 1053
2019 Non-shift worker 24 28 24 15 8 0 0 52 23 3303
2018 Shift worker 26 31 25 11 6 0 0 58 17 1008
2018 Non-shift worker 21 25 28 16 10 0 0 46 26 3275
2017 Shift worker 31 31 21 11 5 0 1 63 16 991
2017 Non-shift worker 23 27 25 14 10 0 1 50 24 3093

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 25 13 5 3 0 3 79 8 1042
2019 Non-shift worker 39 30 17 9 4 0 1 70 13 3291
2018 Shift worker 42 30 15 6 2 0 5 75 8 1005
2018 Non-shift worker 31 30 23 9 5 0 2 63 14 3256
2017 Shift worker 48 24 14 5 3 0 6 77 9 984
2017 Non-shift worker 34 30 20 9 5 0 2 65 15 3088

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 24 21 14 16 0 0 48 30 1053
2019 Non-shift worker 21 26 20 16 15 1 0 48 32 3286
2018 Shift worker 21 25 23 15 16 0 0 46 31 1005
2018 Non-shift worker 18 23 24 17 17 0 1 42 35 3261
2017 Shift worker 26 24 25 13 11 1 1 51 24 992
2017 Non-shift worker 23 23 22 16 15 0 1 46 32 3093

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 24 14 6 4 0 1 76 10 1052
2019 Non-shift worker 51 24 13 6 4 0 2 76 10 3300
2018 Shift worker 46 25 14 7 4 0 3 73 12 1003
2018 Non-shift worker 45 26 14 7 4 0 3 74 11 3252
2017 Shift worker 47 26 14 5 3 0 3 76 9 989
2017 Non-shift worker 45 25 14 6 4 0 5 74 11 3087

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 29 23 10 9 0 0 58 19 1055
2019 Non-shift worker 33 29 20 9 8 0 0 63 18 3304
2018 Shift worker 29 26 24 10 10 0 1 55 21 1007
2018 Non-shift worker 28 29 22 11 9 0 1 58 20 3269
2017 Shift worker 30 30 20 13 7 0 0 60 19 988
2017 Non-shift worker 30 31 20 11 6 0 1 61 18 3077

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 31 18 10 7 0 1 65 17 1054
2019 Non-shift worker 32 33 19 9 5 0 1 66 15 3295
2018 Shift worker 25 32 25 10 7 1 1 58 17 1004
2018 Non-shift worker 26 34 23 10 6 0 1 60 17 3265
2017 Shift worker 33 29 20 11 6 1 1 63 17 988
2017 Non-shift worker 29 33 20 11 6 1 1 63 17 3079

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 31 17 9 5 0 1 68 14 1055
2019 Non-shift worker 29 32 22 11 6 0 0 62 17 3295
2018 Shift worker 32 30 21 10 5 1 2 63 16 999
2018 Non-shift worker 24 32 23 13 6 0 1 56 20 3264
2017 Shift worker 35 31 18 9 4 1 2 68 14 987
2017 Non-shift worker 26 32 22 13 7 0 1 59 19 3076

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 28 17 9 6 0 1 68 15 1053
2019 Non-shift worker 34 30 18 10 6 0 0 65 17 3287
2018 Shift worker 34 29 19 10 6 0 1 64 16 1002
2018 Non-shift worker 27 33 21 12 7 0 1 60 19 3261
2017 Shift worker 34 32 19 8 5 1 1 67 13 989
2017 Non-shift worker 30 31 19 12 6 1 1 62 19 3082

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 26 15 7 7 0 1 71 14 1053
2019 Non-shift worker 45 26 15 8 6 0 0 72 14 3290

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 28 17 6 4 0 1 74 9 1049
2019 Non-shift worker 41 31 16 7 4 0 0 73 11 3286
2018 Shift worker 39 34 15 8 2 0 1 74 10 1003
2018 Non-shift worker 36 31 19 9 4 0 1 68 13 3256
2017 Shift worker 44 32 15 5 3 0 1 77 8 984
2017 Non-shift worker 37 32 17 8 4 0 1 70 13 3074

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 26 15 4 4 0 0 77 8 1050
2019 Non-shift worker 53 26 11 5 3 0 1 80 9 3285
2018 Shift worker 49 27 13 5 4 0 1 77 9 1006
2018 Non-shift worker 53 26 11 5 4 0 1 80 9 3255
2017 Shift worker 55 25 12 5 2 0 1 81 6 989
2017 Non-shift worker 57 24 12 5 2 0 1 81 7 3085

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 14 5 3 2 1 5 89 6 1049
2019 Non-shift worker 77 11 3 2 2 1 5 93 3 3282
2018 Shift worker 68 14 8 3 3 2 3 86 7 1002
2018 Non-shift worker 71 15 5 2 2 2 4 91 4 3253

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 16 8 4 4 0 1 83 8 1051
2019 Non-shift worker 72 13 6 3 4 1 1 87 7 3289
2018 Shift worker 65 15 8 4 5 0 2 82 10 1003
2018 Non-shift worker 69 15 7 4 4 1 2 86 7 3252
2017 Shift worker 71 13 7 3 3 0 1 86 7 990
2017 Non-shift worker 74 13 5 4 2 1 2 89 6 3089

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 30 13 6 3 0 0 79 9 1046
2019 Non-shift worker 50 30 12 4 3 0 1 81 7 3283
2018 Shift worker 42 33 15 7 3 0 1 75 10 1006
2018 Non-shift worker 47 31 14 5 3 0 0 78 8 3267
2017 Shift worker 44 32 15 5 3 0 1 77 9 991
2017 Non-shift worker 51 30 11 4 2 0 1 82 6 3088

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 20 9 7 5 0 0 78 12 1043
2019 Non-shift worker 59 21 9 5 5 0 1 80 10 3274
2018 Shift worker 48 26 12 6 7 0 0 75 13 1002
2018 Non-shift worker 51 24 12 6 6 0 1 76 12 3259
2017 Shift worker 56 22 10 6 4 0 1 80 11 991
2017 Non-shift worker 59 22 9 6 4 0 1 81 10 3087

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 12 6 2 0 0 15 90 3 1039
2019 Non-shift worker 59 14 6 2 1 1 17 89 4 3265
2018 Shift worker 56 14 6 2 1 0 21 89 4 1000
2018 Non-shift worker 53 16 7 2 1 0 20 87 5 3244
2017 Shift worker 60 11 5 2 2 0 20 89 5 990
2017 Non-shift worker 56 15 6 2 1 0 20 89 4 3085

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 27 16 6 4 0 1 74 10 1049
2019 Non-shift worker 62 22 9 3 1 0 2 86 4 3277
2018 Shift worker 42 30 17 7 2 0 2 74 9 1006
2018 Non-shift worker 55 26 10 3 2 0 3 84 6 3251
2017 Shift worker 52 26 14 4 2 1 2 80 6 986
2017 Non-shift worker 60 25 8 3 1 0 3 88 4 3071

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 19 13 7 9 1 1 71 16 1050
2019 Non-shift worker 56 17 10 7 9 0 2 74 16 3290
2018 Shift worker 46 18 13 9 11 0 2 65 21 1005
2018 Non-shift worker 50 19 11 7 10 0 2 71 17 3266
2017 Shift worker 47 20 11 9 11 0 2 68 21 993
2017 Non-shift worker 50 20 12 7 8 0 3 72 16 3093

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 30 13 3 2 0 0 82 5 1045
2019 Non-shift worker 53 27 13 3 2 0 1 82 5 3287
2018 Shift worker 44 34 13 4 3 0 2 80 6 1006
2018 Non-shift worker 49 31 13 3 1 0 2 82 5 3266
2017 Shift worker 53 28 11 4 2 0 2 83 6 990
2017 Non-shift worker 52 29 11 3 2 0 2 84 5 3085

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 18 38 29 11 5 0 0 55 15 1056
2019 Non-shift worker 17 34 32 12 4 0 0 51 17 3310
2018 Shift worker 16 33 32 14 5 0 0 49 19 1011
2018 Non-shift worker 15 31 35 15 4 0 0 46 19 3281
2017 Shift worker 17 33 34 10 5 1 0 50 16 993
2017 Non-shift worker 13 32 37 13 5 0 0 44 19 3094

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 19 39 20 12 0 0 32 29 1047
2019 Non-shift worker 10 19 36 23 12 0 0 35 29 3280
2018 Shift worker 10 17 40 21 11 0 1 32 27 1004
2018 Non-shift worker 9 20 37 23 11 0 0 33 30 3258
2017 Shift worker 8 19 35 24 13 1 1 38 27 991
2017 Non-shift worker 7 18 39 24 11 0 0 35 26 3077

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 37 18 13 7 3 0 61 21 1053
2019 Non-shift worker 27 42 16 9 4 2 0 70 14 3299
2018 Shift worker 16 39 17 16 8 3 1 57 25 1011
2018 Non-shift worker 22 39 18 11 6 3 0 63 18 3276
2017 Shift worker 13 33 23 14 12 5 1 49 27 992
2017 Non-shift worker 18 37 19 12 8 5 0 58 21 3089

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 34 18 13 11 1 0 58 24 1051
2019 Non-shift worker 25 35 18 13 8 1 0 61 21 3300
2018 Shift worker 21 35 18 15 10 2 0 57 25 1011
2018 Non-shift worker 20 37 19 14 8 2 0 58 23 3279
2017 Shift worker 22 34 16 16 10 2 0 57 26 993
2017 Non-shift worker 18 40 16 15 8 3 0 60 23 3091
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 13 87 1052
2019 Non-shift worker 11 89 3299
2017 Shift worker 13 87 990
2017 Non-shift worker 13 87 3083
2014 Shift worker 13 87 710
2014 Non-shift worker 11 89 2635

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 77 23 125
2019 Non-shift worker 77 23 369
2017 Shift worker 71 29 124
2017 Non-shift worker 73 27 388
2014 Shift worker 75 25 87
2014 Non-shift worker 78 22 298

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 43 7 5 2 1 4 85 8 93
2019 Non-shift worker 50 34 6 6 2 1 1 85 8 286
2017 Shift worker 45 32 5 10 5 0 3 79 16 90
2017 Non-shift worker 46 39 7 4 3 1 1 86 7 283
2014 Shift worker 49 42 4 5 1 0 0 90 6 64
2014 Non-shift worker 50 36 6 6 1 1 0 87 7 233
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 24 27 15 19 2 0 13 87 1056
2019 Non-shift worker 18 27 24 14 14 2 0 19 81 3304
2018 Shift worker 13 23 27 17 19 1 0 13 87 1007
2018 Non-shift worker 20 26 22 14 15 2 0 20 80 3274
2017 Shift worker 10 20 26 16 25 2 1 10 90 991
2017 Non-shift worker 20 25 22 14 16 2 0 21 79 3096

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 72 28 891
2019 Non-shift worker 66 34 2601

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 39 61 878
2019 Non-shift worker 36 64 2557
2018 Shift worker 33 67 849
2018 Non-shift worker 31 69 2505

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 25 17 18 24 2 3 39 44 882
2019 Non-shift worker 12 24 17 20 22 1 4 37 45 2569
2018 Shift worker 13 25 17 20 22 1 3 40 43 857
2018 Non-shift worker 12 25 17 19 21 1 4 39 43 2522
2017 Shift worker 12 22 14 18 27 1 5 37 48 867
2017 Non-shift worker 13 25 15 19 21 1 6 41 43 2356

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 18 18 19 32 3 6 25 55 879
2019 Non-shift worker 5 14 19 21 33 2 6 21 59 2565
2018 Shift worker 5 13 17 20 38 2 5 19 63 857
2018 Non-shift worker 4 13 17 21 37 2 6 18 63 2521
2017 Shift worker 4 10 13 18 45 4 7 16 70 865
2017 Non-shift worker 4 11 12 18 43 3 9 17 69 2351

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 21 16 7 11 2 8 62 20 1046
2019 Non-shift worker 40 19 15 9 9 1 7 64 20 3272
2018 Shift worker 31 19 18 10 11 2 9 56 24 1006
2018 Non-shift worker 39 19 16 9 10 1 7 63 20 3268
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