2019 Public Service Employee Survey Results for Parks Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	47	4	11	4	0	81	16	967
2019	Provides services to public - French only	21	61	13	0	0	5	86	0	11
2019	Provides services to public - Both English and French	37	46	4	10	3	0	82	14	1251
2017	Provides services to public - English only	30	50	5	11	4	0	81	15	913
2017	Provides services to public - French only	14	66	10	5	5	0	80	11	26
2017	Provides services to public - Both English and French	34	49	5	10	3	0	83	12	1160
2014	Provides services to public - English only	26	52	4	12	5	0	78	17	794
2014	Provides services to public - French only	7	40	11	7	35	0	47	42	15
2014	Provides services to public - Both English and French	27	53	5	12	3	0	80	15	978
2011	Provides services to public - English only	24	47	4	17	8	0	71	24	917
2011	Provides services to public - French only	31	35	20	12	3	0	66	15	31
2011	Provides services to public - Both English and French	26	50	5	15	4	0	75	19	987

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	82	11	3	1	1	0	2	95	2	965
2019	Provides services to public - French only	70	30	0	0	0	0	0	100	0	11
2019	Provides services to public - Both English and French	71	17	3	3	3	0	2	91	6	1252
2017	Provides services to public - English only	83	12	2	0	0	0	2	97	1	912
2017	Provides services to public - French only	49	31	17	3	0	0	0	80	3	26
2017	Provides services to public - Both English and French	66	20	4	5	3	0	1	88	8	1161
2014	Provides services to public - English only	81	12	2	1	1	0	3	96	2	795
2014	Provides services to public - French only	28	12	8	38	0	0	14	46	45	15
2014	Provides services to public - Both English and French	67	18	5	4	3	0	2	87	8	980
2011	Provides services to public - English only	74	16	4	0	1	1	4	95	1	917
2011	Provides services to public - French only	42	46	9	0	0	0	3	91	0	31
2011	Provides services to public - Both English and French	64	16	5	7	3	0	4	84	11	986

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	36	5	12	4	0	78	16	966
2019	Provides services to public - French only	22	40	12	13	13	0	62	26	11
2019	Provides services to public - Both English and French	44	36	6	10	4	0	80	14	1249
2017	Provides services to public - English only	42	35	6	11	6	0	77	17	911
2017	Provides services to public - French only	17	56	9	8	9	0	73	18	26
2017	Provides services to public - Both English and French	41	35	7	11	5	0	77	16	1162
2014	Provides services to public - English only	44	33	6	11	5	0	77	16	794
2014	Provides services to public - French only	7	48	0	46	0	0	54	46	15
2014	Provides services to public - Both English and French	42	32	8	13	5	0	74	18	980
2011	Provides services to public - English only	35	34	9	13	8	1	70	21	916
2011	Provides services to public - French only	17	46	10	17	10	0	63	27	31
2011	Provides services to public - Both English and French	36	36	9	11	7	0	73	19	985

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	39	7	14	6	0	0	73	19	965
2019	Provides services to public - French only	14	76	10	0	0	0	0	90	0	11
2019	Provides services to public - Both English and French	33	40	11	12	4	0	0	73	16	1245
2017	Provides services to public - English only	27	39	10	17	8	0	0	65	25	910
2017	Provides services to public - French only	11	47	21	6	15	0	0	58	21	26
2017	Provides services to public - Both English and French	29	39	11	15	6	0	0	68	21	1162
2014	Provides services to public - English only	21	41	10	19	8	0	0	62	28	795
2014	Provides services to public - French only	4	54	11	17	7	7	0	62	26	15
2014	Provides services to public - Both English and French	24	41	11	18	6	0	0	65	23	981
2011	Provides services to public - English only	25	36	11	19	9	0	0	61	27	915
2011	Provides services to public - French only	14	37	26	20	3	0	0	51	23	31
2011	Provides services to public - Both English and French	26	39	13	14	7	0	1	66	21	986

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	36	8	10	3	0	79	13	963
2019	Provides services to public - French only	35	46	5	13	0	0	81	13	11
2019	Provides services to public - Both English and French	51	33	5	8	3	0	84	10	1240
2017	Provides services to public - English only	43	37	7	10	4	0	79	14	909
2017	Provides services to public - French only	34	48	3	4	9	3	85	12	26
2017	Provides services to public - Both English and French	48	36	7	6	2	0	84	9	1159
2014	Provides services to public - English only	42	39	6	9	4	0	81	13	795
2014	Provides services to public - French only	21	37	7	35	0	0	58	35	15
2014	Provides services to public - Both English and French	44	40	7	7	2	0	83	10	981

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	34	10	9	6	0	0	75	15	964
2019	Provides services to public - French only	35	26	20	0	0	13	6	76	0	11
2019	Provides services to public - Both English and French	48	29	9	8	5	0	0	78	13	1248
2017	Provides services to public - English only	39	32	11	12	6	0	0	71	18	911
2017	Provides services to public - French only	23	62	9	0	3	0	3	88	3	26
2017	Provides services to public - Both English and French	40	33	11	8	7	1	1	74	15	1159
2014	Provides services to public - English only	40	34	9	11	6	0	0	74	17	794
2014	Provides services to public - French only	17	11	15	46	4	7	0	30	54	15
2014	Provides services to public - Both English and French	35	33	16	9	5	0	2	70	14	982
2011	Provides services to public - English only	34	37	10	11	7	0	0	71	19	916
2011	Provides services to public - French only	11	38	27	12	9	0	3	51	22	31
2011	Provides services to public - Both English and French	33	35	12	11	8	1	1	69	19	987

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	38	9	7	4	81	10	965
2019	Provides services to public - French only	35	55	10	0	0	90	0	11
2019	Provides services to public - Both English and French	46	34	10	6	3	80	10	1249
2017	Provides services to public - English only	39	43	8	7	3	82	10	909
2017	Provides services to public - French only	36	48	3	4	9	84	12	26
2017	Provides services to public - Both English and French	44	39	7	6	3	84	9	1162
2014	Provides services to public - English only	44	40	7	6	4	84	9	795
2014	Provides services to public - French only	24	61	4	11	0	85	11	15
2014	Provides services to public - Both English and French	43	42	9	4	2	85	6	980
2011	Provides services to public - English only	42	38	8	9	3	81	12	916
2011	Provides services to public - French only	38	39	18	5	0	77	5	31
2011	Provides services to public - Both English and French	47	36	9	6	3	83	9	986

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	38	13	12	9	0	0	65	22	967
2019	Provides services to public - French only	21	41	33	0	0	5	0	65	0	11
2019	Provides services to public - Both English and French	36	37	12	10	5	0	0	73	15	1244
2017	Provides services to public - English only	27	32	14	15	11	0	0	60	26	907
2017	Provides services to public - French only	19	58	6	9	9	0	0	77	18	26
2017	Provides services to public - Both English and French	32	35	13	13	7	0	0	67	20	1161
2014	Provides services to public - English only	24	37	14	16	9	0	0	60	25	793
2014	Provides services to public - French only	10	25	16	49	0	0	0	35	49	15
2014	Provides services to public - Both English and French	27	38	12	15	8	0	0	65	23	982
2011	Provides services to public - English only	19	36	14	17	13	1	0	56	30	917
2011	Provides services to public - French only	4	28	38	16	9	0	5	34	26	31
2011	Provides services to public - Both English and French	24	35	15	15	10	1	0	60	25	987

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	43	10	11	4	75	15	957
2019	Provides services to public - French only	21	73	6	0	0	94	0	11
2019	Provides services to public - Both English and French	38	39	11	8	4	77	12	1238
2017	Provides services to public - English only	31	41	11	11	6	72	17	908
2017	Provides services to public - French only	18	47	17	12	7	65	18	26
2017	Provides services to public - Both English and French	31	43	11	11	4	73	16	1161

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	34	9	6	3	0	0	82	9	960
2019	Provides services to public - French only	15	53	27	0	0	5	0	72	0	11
2019	Provides services to public - Both English and French	52	31	9	5	3	0	0	83	8	1239
2017	Provides services to public - English only	42	38	10	7	3	0	0	80	11	908
2017	Provides services to public - French only	3	62	17	11	7	0	0	65	18	26
2017	Provides services to public - Both English and French	44	38	9	5	3	1	0	83	8	1160
2014	Provides services to public - English only	42	39	9	6	3	1	0	82	9	792
2014	Provides services to public - French only	21	22	11	46	0	0	0	43	46	15
2014	Provides services to public - Both English and French	44	36	11	7	2	1	0	81	8	979
2011	Provides services to public - English only	36	38	12	6	6	1	0	76	12	916
2011	Provides services to public - French only	14	44	21	11	3	2	5	62	15	31
2011	Provides services to public - Both English and French	41	37	9	7	3	2	0	80	11	987

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	38	12	11	7	0	70	19	963
2019	Provides services to public - French only	28	44	23	0	0	5	76	0	11
2019	Provides services to public - Both English and French	42	32	11	9	6	0	74	15	1241
2017	Provides services to public - English only	28	34	15	13	9	0	63	22	910
2017	Provides services to public - French only	16	63	9	0	12	0	79	12	26
2017	Provides services to public - Both English and French	35	35	13	10	7	0	70	17	1159

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	28	8	2	1	89	4	960
2019	Provides services to public - French only	54	46	0	0	0	100	0	11
2019	Provides services to public - Both English and French	60	27	8	3	2	87	5	1238
2017	Provides services to public - English only	58	32	6	3	1	90	3	909
2017	Provides services to public - French only	48	42	3	4	3	90	7	26
2017	Provides services to public - Both English and French	58	31	7	2	1	90	3	1157
2014	Provides services to public - English only	70	24	4	2	0	94	2	792
2014	Provides services to public - French only	28	61	11	0	0	89	0	15
2014	Provides services to public - Both English and French	68	27	4	1	1	95	2	981
2011	Provides services to public - English only	68	24	5	2	1	92	3	916
2011	Provides services to public - French only	51	39	8	2	0	90	2	31
2011	Provides services to public - Both English and French	67	25	5	1	2	92	3	986

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	36	12	11	7	0	69	19	967
2019	Provides services to public - French only	7	63	17	13	0	0	70	13	11
2019	Provides services to public - Both English and French	34	35	12	13	7	1	69	20	1243
2017	Provides services to public - English only	28	40	11	13	8	0	68	21	909
2017	Provides services to public - French only	26	45	11	3	12	3	73	15	26
2017	Provides services to public - Both English and French	27	40	10	15	7	0	68	22	1157
2014	Provides services to public - English only	22	45	9	14	10	0	67	23	792
2014	Provides services to public - French only	8	35	9	7	42	0	42	49	15
2014	Provides services to public - Both English and French	22	40	16	14	8	0	62	22	982
2011	Provides services to public - English only	27	40	8	13	12	0	67	25	916
2011	Provides services to public - French only	14	39	23	17	7	0	53	24	31
2011	Provides services to public - Both English and French	26	38	13	13	10	0	64	23	986

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	32	14	9	6	71	15	965
2019	Provides services to public - French only	7	62	23	7	0	70	7	11
2019	Provides services to public - Both English and French	41	30	13	11	5	71	16	1241
2017	Provides services to public - English only	34	37	12	11	6	71	17	909
2017	Provides services to public - French only	34	46	8	0	12	80	12	26
2017	Provides services to public - Both English and French	37	34	12	11	6	71	17	1157
2014	Provides services to public - English only	34	36	12	11	7	70	18	793
2014	Provides services to public - French only	4	31	16	49	0	35	49	15
2014	Provides services to public - Both English and French	33	37	13	13	5	69	18	982

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	40	11	10	5	73	15	960
2019	Provides services to public - French only	15	49	36	0	0	64	0	11
2019	Provides services to public - Both English and French	41	37	11	8	3	78	11	1236
2017	Provides services to public - English only	34	38	12	10	6	72	16	909
2017	Provides services to public - French only	22	51	15	4	9	73	12	26
2017	Provides services to public - Both English and French	37	39	11	8	4	77	12	1156
2014	Provides services to public - English only	32	41	11	10	6	73	16	794
2014	Provides services to public - French only	11	63	8	11	7	74	18	15
2014	Provides services to public - Both English and French	32	42	12	10	4	74	14	980
2011	Provides services to public - English only	31	39	11	11	7	71	18	914
2011	Provides services to public - French only	7	34	37	18	5	41	22	31
2011	Provides services to public - Both English and French	35	39	12	9	4	75	13	986

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	34	7	5	2	0	87	7	969
2019	Provides services to public - French only	62	38	0	0	0	0	100	0	11
2019	Provides services to public - Both English and French	54	33	7	4	2	0	87	6	1251
2017	Provides services to public - English only	48	37	7	4	3	0	86	7	907
2017	Provides services to public - French only	56	34	3	0	7	0	90	7	26
2017	Provides services to public - Both English and French	53	34	7	4	2	0	87	6	1156
2014	Provides services to public - English only	53	35	7	4	1	0	88	5	795
2014	Provides services to public - French only	14	75	11	0	0	0	89	0	15
2014	Provides services to public - Both English and French	54	35	8	2	1	0	89	3	979
2011	Provides services to public - English only	51	35	7	5	1	0	86	6	916
2011	Provides services to public - French only	47	48	5	0	0	0	95	0	31
2011	Provides services to public - Both English and French	54	34	7	3	2	1	89	5	988

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	29	21	8	5	0	66	12	964
2019	Provides services to public - French only	41	44	15	0	0	0	85	0	11
2019	Provides services to public - Both English and French	51	26	13	6	3	1	78	9	1247
2017	Provides services to public - English only	38	33	18	6	4	1	72	11	911
2017	Provides services to public - French only	25	44	28	0	3	0	70	3	26
2017	Provides services to public - Both English and French	44	32	13	7	2	1	77	9	1161
2014	Provides services to public - English only	37	28	19	9	4	1	67	14	794
2014	Provides services to public - French only	10	33	15	3	39	0	43	42	15
2014	Provides services to public - Both English and French	39	32	17	7	3	1	72	11	980
2011	Provides services to public - English only	31	33	21	8	7	0	64	15	913
2011	Provides services to public - French only	18	38	20	16	8	0	56	24	30
2011	Provides services to public - Both English and French	38	28	17	9	5	1	68	15	985

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	22	36	18	12	1	1	31	32	964
2019	Provides services to public - French only	0	36	56	7	0	0	0	7	36	11
2019	Provides services to public - Both English and French	6	17	29	25	19	1	2	46	24	1239
2017	Provides services to public - English only	8	23	34	19	12	1	4	32	32	906
2017	Provides services to public - French only	9	37	27	21	6	0	0	26	46	25
2017	Provides services to public - Both English and French	6	19	33	21	15	2	4	38	27	1153
2014	Provides services to public - English only	11	25	34	19	9	1	2	28	37	793
2014	Provides services to public - French only	0	62	38	0	0	0	0	0	62	15
2014	Provides services to public - Both English and French	9	23	35	20	10	1	2	31	33	973
2011	Provides services to public - English only	13	28	36	14	5	1	2	20	43	910
2011	Provides services to public - French only	19	37	31	10	2	0	0	13	57	31
2011	Provides services to public - Both English and French	10	25	32	17	10	1	3	29	37	980

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	20	25	24	18	2	1	43	31	957
2019	Provides services to public - French only	0	39	28	21	7	5	0	30	41	11
2019	Provides services to public - Both English and French	9	15	25	24	22	3	2	49	25	1246
2017	Provides services to public - English only	10	21	26	19	18	2	3	39	33	903
2017	Provides services to public - French only	9	37	18	9	15	12	0	28	53	25
2017	Provides services to public - Both English and French	9	18	25	19	21	4	4	44	29	1150
2014	Provides services to public - English only	13	22	28	18	15	2	2	34	37	793
2014	Provides services to public - French only	49	22	14	4	0	11	0	4	80	15
2014	Provides services to public - Both English and French	12	22	30	19	13	2	3	34	35	976
2011	Provides services to public - English only	17	26	27	16	10	2	2	27	44	908
2011	Provides services to public - French only	31	23	29	14	2	0	0	16	54	31
2011	Provides services to public - Both English and French	13	21	28	19	12	3	4	33	37	975

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	23	30	15	12	2	2	29	40	966
2019	Provides services to public - French only	30	23	21	13	0	13	0	15	61	11
2019	Provides services to public - Both English and French	13	22	26	16	17	3	4	36	37	1240
2017	Provides services to public - English only	14	23	26	15	13	3	6	30	41	902
2017	Provides services to public - French only	33	40	9	6	3	9	0	10	80	24
2017	Provides services to public - Both English and French	14	24	26	14	13	4	5	29	42	1153
2014	Provides services to public - English only	17	23	29	15	10	3	3	27	43	792
2014	Provides services to public - French only	41	33	15	11	0	0	0	11	74	15
2014	Provides services to public - Both English and French	16	25	27	14	9	4	5	25	45	975
2011	Provides services to public - English only	19	27	30	13	7	3	2	21	48	910
2011	Provides services to public - French only	43	25	17	12	3	0	0	15	68	31
2011	Provides services to public - Both English and French	18	28	27	12	7	3	5	21	50	977

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	3	7	24	37	25	1	3	65	10	960
2019	Provides services to public - French only	13	7	44	17	13	5	0	32	21	11
2019	Provides services to public - Both English and French	3	8	20	27	35	1	5	67	12	1235
2017	Provides services to public - English only	4	8	22	31	27	1	7	63	13	896
2017	Provides services to public - French only	10	25	30	15	12	8	0	29	38	25
2017	Provides services to public - Both English and French	4	9	22	29	25	2	9	60	15	1148
2014	Provides services to public - English only	4	10	26	35	20	1	4	58	15	790
2014	Provides services to public - French only	0	49	33	18	0	0	0	18	49	15
2014	Provides services to public - Both English and French	3	8	26	31	24	2	6	59	12	975
2011	Provides services to public - English only	4	11	34	30	16	1	4	49	16	899
2011	Provides services to public - French only	42	43	10	5	0	0	0	5	85	31
2011	Provides services to public - Both English and French	8	16	28	22	16	1	9	42	27	976

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	18	26	19	16	1	1	36	38	967
2019	Provides services to public - French only	10	29	28	7	7	19	0	18	48	11
2019	Provides services to public - Both English and French	14	15	21	22	24	2	2	48	30	1243
2017	Provides services to public - English only	13	20	24	19	17	2	5	39	36	905
2017	Provides services to public - French only	28	33	25	6	6	0	3	12	62	25
2017	Provides services to public - Both English and French	13	18	25	18	20	2	5	40	33	1155
2014	Provides services to public - English only	21	27	27	11	11	1	2	23	50	794
2014	Provides services to public - French only	46	47	7	0	0	0	0	0	93	15
2014	Provides services to public - Both English and French	21	24	25	13	12	2	3	27	47	976
2011	Provides services to public - English only	30	26	24	11	7	1	2	18	58	908
2011	Provides services to public - French only	52	32	10	5	2	0	0	7	83	31
2011	Provides services to public - Both English and French	26	28	20	12	9	1	4	21	58	981

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	16	24	20	21	3	3	44	31	962
2019	Provides services to public - French only	0	21	46	0	15	19	0	18	25	11
2019	Provides services to public - Both English and French	11	15	24	19	24	4	4	47	28	1237
2017	Provides services to public - English only	11	15	21	23	20	4	6	48	29	907
2017	Provides services to public - French only	12	40	27	14	0	6	0	15	56	25
2017	Provides services to public - Both English and French	9	17	25	17	21	5	6	42	29	1153
2014	Provides services to public - English only	10	18	25	24	16	2	5	44	30	791
2014	Provides services to public - French only	11	53	14	11	4	7	0	16	69	15
2014	Provides services to public - Both English and French	9	21	27	21	16	4	3	40	32	976
2011	Provides services to public - English only	7	16	30	23	17	2	5	43	25	905
2011	Provides services to public - French only	14	25	21	20	15	0	5	37	41	31
2011	Provides services to public - Both English and French	8	19	27	22	16	3	6	41	30	978

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	18	27	17	16	2	4	35	36	962
2019	Provides services to public - French only	0	16	64	0	7	13	0	9	18	11
2019	Provides services to public - Both English and French	11	18	26	19	20	3	3	41	31	1236
2017	Provides services to public - English only	14	20	25	14	16	4	8	34	38	908
2017	Provides services to public - French only	16	31	30	9	3	8	3	14	53	25
2017	Provides services to public - Both English and French	12	19	30	14	16	3	6	33	34	1152
2014	Provides services to public - English only	15	20	29	14	14	4	4	30	38	790
2014	Provides services to public - French only	3	69	28	0	0	0	0	0	72	15
2014	Provides services to public - Both English and French	12	20	34	14	11	3	6	27	36	976

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	18	29	22	14	1	2	37	33	967
2019	Provides services to public - French only	0	6	43	25	7	19	0	39	8	11
2019	Provides services to public - Both English and French	14	22	33	17	11	1	2	29	37	1242

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	80	8	5	0	1	0	5	93	1	968
2019	Provides services to public - French only	65	0	13	0	0	5	16	83	0	11
2019	Provides services to public - Both English and French	68	13	7	4	3	1	6	85	7	1249
2017	Provides services to public - English only	78	7	4	1	1	0	9	93	2	912
2017	Provides services to public - French only	57	18	3	7	0	3	13	89	8	25
2017	Provides services to public - Both English and French	64	15	6	4	5	0	7	85	9	1163
2014	Provides services to public - English only	81	8	5	0	0	0	6	94	1	796
2014	Provides services to public - French only	47	42	3	0	0	0	7	96	0	15
2014	Provides services to public - Both English and French	69	10	5	5	4	1	6	85	10	984
2011	Provides services to public - English only	76	9	6	1	1	0	6	91	2	917
2011	Provides services to public - French only	80	20	0	0	0	0	0	100	0	31
2011	Provides services to public - Both English and French	63	15	6	4	7	1	4	82	12	986

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	31	16	14	10	2	1	59	25	969
2019	Provides services to public - French only	7	15	30	16	0	32	0	32	23	11
2019	Provides services to public - Both English and French	28	33	13	12	7	5	3	65	20	1246
2017	Provides services to public - English only	19	31	16	15	14	3	3	53	31	910
2017	Provides services to public - French only	11	44	27	4	9	0	6	58	13	26
2017	Provides services to public - Both English and French	23	32	15	15	10	4	2	58	26	1161
2014	Provides services to public - English only	27	36	14	11	7	2	1	66	19	797
2014	Provides services to public - French only	7	17	25	4	35	11	0	27	44	15
2014	Provides services to public - Both English and French	25	31	16	13	7	3	4	61	22	984

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	28	11	12	8	0	69	21	965
2019	Provides services to public - French only	27	28	29	0	0	15	66	0	11
2019	Provides services to public - Both English and French	47	29	8	10	6	0	76	16	1248
2017	Provides services to public - English only	35	29	10	16	11	0	64	26	910
2017	Provides services to public - French only	24	46	17	0	9	3	73	9	26
2017	Provides services to public - Both English and French	38	35	9	11	7	0	73	18	1157
2014	Provides services to public - English only	40	29	10	10	10	1	69	21	796
2014	Provides services to public - French only	11	43	0	42	0	4	56	44	15
2014	Provides services to public - Both English and French	37	30	10	15	7	1	68	22	984

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	39	7	11	4	0	77	15	966
2019	Provides services to public - French only	48	17	29	0	0	5	69	0	11
2019	Provides services to public - Both English and French	47	34	7	8	3	0	82	11	1247
2017	Provides services to public - English only	33	41	9	12	5	0	74	17	909
2017	Provides services to public - French only	26	55	10	3	6	0	81	9	25
2017	Provides services to public - Both English and French	38	42	8	8	3	0	80	11	1163
2014	Provides services to public - English only	35	43	9	10	3	0	78	13	795
2014	Provides services to public - French only	17	36	43	4	0	0	53	4	15
2014	Provides services to public - Both English and French	36	45	9	8	2	0	81	10	983

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	37	12	9	3	1	76	12	968
2019	Provides services to public - French only	14	36	36	13	0	0	51	13	11
2019	Provides services to public - Both English and French	46	36	8	7	2	0	83	9	1246

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	30	15	6	4	1	3	74	11	968
2019	Provides services to public - French only	0	66	13	0	0	13	7	83	0	11
2019	Provides services to public - Both English and French	42	26	15	7	3	1	7	74	10	1249

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	31	13	9	7	0	0	71	16	969
2019	Provides services to public - French only	29	32	25	0	0	14	0	71	0	10
2019	Provides services to public - Both English and French	42	32	12	9	5	0	0	74	14	1249
2017	Provides services to public - English only	35	32	10	12	10	1	1	68	22	912
2017	Provides services to public - French only	25	52	3	8	9	3	0	80	17	26
2017	Provides services to public - Both English and French	35	34	12	11	8	0	1	69	19	1160
2014	Provides services to public - English only	36	31	15	10	8	1	0	67	18	794
2014	Provides services to public - French only	21	22	7	7	42	0	0	44	49	15
2014	Provides services to public - Both English and French	41	34	11	8	5	0	0	75	14	984
2011	Provides services to public - English only	30	34	14	12	10	0	0	64	22	915
2011	Provides services to public - French only	11	38	38	3	9	0	0	49	12	31
2011	Provides services to public - Both English and French	33	34	12	11	9	0	0	68	20	988

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	29	9	8	5	0	0	78	14	963
2019	Provides services to public - French only	34	53	0	0	0	13	0	100	0	11
2019	Provides services to public - Both English and French	56	24	9	6	4	1	0	81	11	1251
2017	Provides services to public - English only	45	28	10	8	7	1	0	74	15	912
2017	Provides services to public - French only	24	61	0	3	12	0	0	85	15	26
2017	Provides services to public - Both English and French	47	31	9	7	5	1	1	79	12	1160
2014	Provides services to public - English only	46	30	11	8	6	0	0	76	14	794
2014	Provides services to public - French only	17	30	4	14	35	0	0	47	49	15
2014	Provides services to public - Both English and French	50	29	9	7	4	1	0	79	12	985
2011	Provides services to public - English only	37	32	12	10	9	1	0	69	19	916
2011	Provides services to public - French only	17	36	27	9	9	2	0	54	19	31
2011	Provides services to public - Both English and French	41	30	11	9	7	1	0	72	16	988

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	31	10	9	5	1	76	14	966
2019	Provides services to public - French only	41	45	13	0	0	0	87	0	11
2019	Provides services to public - Both English and French	52	28	8	8	4	0	80	11	1251
2017	Provides services to public - English only	40	31	10	10	9	0	71	19	912
2017	Provides services to public - French only	13	69	3	3	12	0	82	15	26
2017	Provides services to public - Both English and French	45	31	9	9	5	0	76	15	1162
2014	Provides services to public - English only	42	32	9	10	7	0	75	17	796
2014	Provides services to public - French only	14	71	7	7	0	0	86	7	15
2014	Provides services to public - Both English and French	45	31	11	8	4	0	76	13	979
2011	Provides services to public - English only	33	33	9	13	11	1	67	25	916
2011	Provides services to public - French only	14	35	33	8	9	0	50	17	31
2011	Provides services to public - Both English and French	37	34	10	10	8	1	72	18	986

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	84	7	4	1	1	0	3	94	1	962
2019	Provides services to public - French only	75	19	0	0	0	0	6	100	0	11
2019	Provides services to public - Both English and French	79	9	4	2	3	0	2	91	5	1249
2017	Provides services to public - English only	83	8	3	0	1	0	5	95	1	909
2017	Provides services to public - French only	71	20	0	0	0	0	9	100	0	26
2017	Provides services to public - Both English and French	76	11	4	3	4	0	2	89	7	1160
2014	Provides services to public - English only	84	8	3	1	0	0	4	96	1	796
2014	Provides services to public - French only	86	7	0	0	0	0	7	100	0	15
2014	Provides services to public - Both English and French	77	10	3	4	4	0	2	89	8	982
2011	Provides services to public - English only	80	7	5	0	1	1	5	93	2	915
2011	Provides services to public - French only	62	33	5	0	0	0	0	95	0	31
2011	Provides services to public - Both English and French	74	10	3	3	6	0	4	87	9	986

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	22	8	5	5	1	7	80	11	968
2019	Provides services to public - French only	34	46	0	0	0	0	21	100	0	11
2019	Provides services to public - Both English and French	53	21	6	5	5	1	10	82	11	1247
2017	Provides services to public - English only	47	22	10	6	6	2	6	76	13	910
2017	Provides services to public - French only	21	47	12	6	5	6	3	74	12	26
2017	Provides services to public - Both English and French	40	26	7	6	6	3	12	78	14	1156
2014	Provides services to public - English only	46	26	10	4	5	2	7	78	10	796
2014	Provides services to public - French only	18	29	7	4	35	0	7	51	41	15
2014	Provides services to public - Both English and French	47	23	9	5	4	2	11	79	10	982
2011	Provides services to public - English only	40	30	11	7	7	2	4	73	15	916
2011	Provides services to public - French only	12	39	17	5	17	2	8	56	25	31
2011	Provides services to public - Both English and French	39	24	11	8	9	2	7	70	19	987

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	60	22	8	4	5	1	83	9	968
2019	Provides services to public - French only	41	20	13	0	13	13	70	15	11
2019	Provides services to public - Both English and French	68	20	6	3	3	1	89	5	1246
2017	Provides services to public - English only	53	24	11	6	5	1	79	10	912
2017	Provides services to public - French only	34	48	7	0	12	0	81	12	26
2017	Provides services to public - Both English and French	59	25	8	3	4	1	84	8	1159

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	28	8	7	6	0	78	14	969
2019	Provides services to public - French only	33	41	26	0	0	0	74	0	11
2019	Provides services to public - Both English and French	53	28	7	8	4	0	82	11	1251
2017	Provides services to public - English only	46	26	10	9	9	0	72	18	911
2017	Provides services to public - French only	19	63	6	3	9	0	82	12	26
2017	Provides services to public - Both English and French	48	28	9	8	6	0	76	15	1158
2014	Provides services to public - English only	46	29	10	9	5	1	76	14	796
2014	Provides services to public - French only	25	14	4	7	42	7	43	53	15
2014	Provides services to public - Both English and French	47	31	11	6	6	0	77	12	981

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	16	40	19	17	7	1	0	56	24	271

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	32	13	10	6	4	1	69	17	962
2019	Provides services to public - French only	14	34	40	0	0	12	0	55	0	11
2019	Provides services to public - Both English and French	38	29	12	8	6	6	1	72	15	1247
2017	Provides services to public - English only	32	29	14	13	7	5	0	64	21	910
2017	Provides services to public - French only	11	61	6	8	9	6	0	76	18	26
2017	Provides services to public - Both English and French	32	31	13	10	5	7	1	69	17	1159
2014	Provides services to public - English only	29	32	11	11	10	5	0	65	23	794
2014	Provides services to public - French only	4	35	16	11	35	0	0	39	46	15
2014	Provides services to public - Both English and French	29	33	14	11	7	5	1	67	19	980
2011	Provides services to public - English only	18	26	20	15	16	4	0	46	33	914
2011	Provides services to public - French only	7	23	33	23	7	7	0	32	32	31
2011	Provides services to public - Both English and French	19	28	18	16	12	6	0	50	30	983

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	30	16	12	9	2	1	62	22	960
2019	Provides services to public - French only	13	41	33	0	0	13	0	62	0	11
2019	Provides services to public - Both English and French	37	27	12	11	9	4	0	67	21	1248
2017	Provides services to public - English only	28	30	14	16	10	2	0	59	27	907
2017	Provides services to public - French only	8	51	15	11	9	3	3	63	21	26
2017	Provides services to public - Both English and French	29	32	13	14	8	4	1	63	23	1160
2014	Provides services to public - English only	26	29	12	16	14	2	0	57	30	793
2014	Provides services to public - French only	0	35	10	12	42	0	0	35	54	15
2014	Provides services to public - Both English and French	25	29	18	14	11	2	0	56	26	980
2011	Provides services to public - English only	18	23	17	18	21	2	0	42	40	914
2011	Provides services to public - French only	12	15	30	18	22	2	0	28	41	31
2011	Provides services to public - Both English and French	18	27	18	18	16	2	0	46	35	985

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	29	18	16	12	4	1	52	29	962
2019	Provides services to public - French only	7	27	40	19	0	5	0	37	21	11
2019	Provides services to public - Both English and French	27	26	17	14	11	5	0	56	26	1247
2017	Provides services to public - English only	21	27	15	19	13	4	0	50	34	906
2017	Provides services to public - French only	0	31	29	17	9	11	3	36	30	26
2017	Provides services to public - Both English and French	19	29	17	17	10	8	1	52	29	1160
2014	Provides services to public - English only	17	32	12	21	14	4	0	51	36	793
2014	Provides services to public - French only	0	28	7	12	46	7	0	30	62	15
2014	Provides services to public - Both English and French	15	31	19	18	12	4	0	48	32	980
2011	Provides services to public - English only	9	24	18	25	22	2	0	34	47	913
2011	Provides services to public - French only	4	10	42	19	15	10	0	16	37	31
2011	Provides services to public - Both English and French	8	26	20	23	17	5	0	37	42	984

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	28	16	18	14	3	1	50	33	960
2019	Provides services to public - French only	7	54	17	10	6	5	0	65	17	11
2019	Provides services to public - Both English and French	23	31	14	16	13	3	0	55	30	1249
2017	Provides services to public - English only	18	29	12	20	16	4	0	50	38	908
2017	Provides services to public - French only	8	43	15	26	9	0	0	51	35	26
2017	Provides services to public - Both English and French	20	32	16	18	10	4	1	54	29	1161
2014	Provides services to public - English only	16	28	16	19	17	3	0	46	37	793
2014	Provides services to public - French only	8	10	25	11	39	7	0	19	54	15
2014	Provides services to public - Both English and French	16	35	17	20	11	2	0	52	31	978
2011	Provides services to public - English only	10	28	12	25	22	2	0	40	48	910
2011	Provides services to public - French only	7	23	42	10	17	0	0	30	27	31
2011	Provides services to public - Both English and French	12	31	18	21	15	2	0	43	38	986

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	13	14	11	10	21	6	52	30	965
2019	Provides services to public - French only	23	42	14	0	0	13	7	82	0	11
2019	Provides services to public - Both English and French	36	17	13	12	8	11	3	61	23	1249

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	42	16	9	5	1	70	14	965
2019	Provides services to public - French only	28	37	29	0	0	5	69	0	11
2019	Provides services to public - Both English and French	36	39	14	7	3	1	76	10	1250
2017	Provides services to public - English only	29	40	14	11	6	0	69	17	909
2017	Provides services to public - French only	9	49	25	9	9	0	58	18	25
2017	Provides services to public - Both English and French	37	39	12	7	3	1	77	11	1159
2014	Provides services to public - English only	26	37	14	13	8	1	65	21	789
2014	Provides services to public - French only	8	63	7	16	0	7	75	17	15
2014	Provides services to public - Both English and French	29	41	15	10	4	1	71	14	983
2011	Provides services to public - English only	23	40	16	12	8	1	64	20	916
2011	Provides services to public - French only	9	44	19	14	15	0	53	28	31
2011	Provides services to public - Both English and French	32	42	11	10	5	1	74	14	988

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	34	21	18	8	2	52	26	965
2019	Provides services to public - French only	0	37	30	27	0	5	40	28	11
2019	Provides services to public - Both English and French	22	33	18	16	7	4	58	24	1248

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	35	13	11	6	2	1	69	17	966
2019	Provides services to public - French only	13	53	7	7	0	5	13	82	9	11
2019	Provides services to public - Both English and French	37	32	12	10	5	3	1	72	16	1251
2017	Provides services to public - English only	33	31	13	11	6	5	1	68	18	906
2017	Provides services to public - French only	9	68	0	14	9	0	0	77	23	24
2017	Provides services to public - Both English and French	34	34	12	10	5	4	1	71	16	1158
2014	Provides services to public - English only	32	36	11	11	6	4	0	72	17	791
2014	Provides services to public - French only	7	22	11	54	0	7	0	31	58	15
2014	Provides services to public - Both English and French	33	39	11	7	6	2	1	75	14	980
2011	Provides services to public - English only	29	34	15	11	7	3	1	66	18	913
2011	Provides services to public - French only	9	45	21	18	7	0	0	54	25	31
2011	Provides services to public - Both English and French	32	37	12	11	5	3	0	71	17	986

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	38	16	9	5	1	69	14	963
2019	Provides services to public - French only	7	73	14	0	0	5	86	0	11
2019	Provides services to public - Both English and French	37	36	16	6	4	2	74	10	1244

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	28	16	14	13	4	1	55	29	965
2019	Provides services to public - French only	21	16	21	27	0	15	0	43	32	11
2019	Provides services to public - Both English and French	26	25	17	14	10	7	1	56	26	1246
2017	Provides services to public - English only	21	25	15	17	16	5	1	49	35	908
2017	Provides services to public - French only	0	45	13	10	9	15	8	59	24	25
2017	Provides services to public - Both English and French	23	25	13	15	13	8	2	54	31	1157
2014	Provides services to public - English only	18	28	16	14	17	6	0	49	34	791
2014	Provides services to public - French only	10	22	14	50	0	4	0	33	52	15
2014	Provides services to public - Both English and French	19	24	16	19	14	6	1	47	35	983
2011	Provides services to public - English only	15	24	14	18	23	5	1	41	44	913
2011	Provides services to public - French only	10	23	27	22	12	8	0	35	36	31
2011	Provides services to public - Both English and French	15	25	17	17	17	7	2	44	38	985

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	32	14	14	11	3	0	59	27	966
2019	Provides services to public - French only	0	65	29	0	0	5	0	69	0	11
2019	Provides services to public - Both English and French	27	31	17	11	10	3	0	60	23	1250
2017	Provides services to public - English only	23	30	15	17	11	4	1	55	29	911
2017	Provides services to public - French only	10	45	16	14	12	3	0	57	27	26
2017	Provides services to public - Both English and French	24	31	15	15	9	5	1	58	25	1160
2014	Provides services to public - English only	19	31	17	16	13	4	0	52	30	792
2014	Provides services to public - French only	0	19	60	21	0	0	0	19	21	15
2014	Provides services to public - Both English and French	22	28	16	17	10	5	2	54	29	980
2011	Provides services to public - English only	15	28	16	19	20	2	0	44	40	917
2011	Provides services to public - French only	7	24	8	55	5	0	0	32	60	31
2011	Provides services to public - Both English and French	14	29	20	18	15	3	1	45	34	986

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	28	16	15	16	3	3	52	32	967
2019	Provides services to public - French only	15	10	63	7	0	5	0	26	8	11
2019	Provides services to public - Both English and French	21	29	16	15	13	3	2	53	30	1251
2017	Provides services to public - English only	21	27	13	16	16	4	3	52	34	908
2017	Provides services to public - French only	8	25	18	16	17	3	13	39	39	26
2017	Provides services to public - Both English and French	22	28	15	16	11	5	3	54	30	1160
2014	Provides services to public - English only	18	27	13	17	21	4	1	47	40	792
2014	Provides services to public - French only	0	25	15	60	0	0	0	25	60	15
2014	Provides services to public - Both English and French	24	28	14	15	12	4	4	56	30	982
2011	Provides services to public - English only	13	23	15	20	25	2	2	38	47	917
2011	Provides services to public - French only	14	12	17	32	25	0	0	26	57	31
2011	Provides services to public - Both English and French	12	26	16	19	22	2	2	41	43	985

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	25	13	6	3	1	3	76	10	961
2019	Provides services to public - French only	64	7	23	0	0	5	0	76	0	11
2019	Provides services to public - Both English and French	49	24	14	4	2	1	6	78	7	1243

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	12	9	6	6	3	14	76	14	961
2019	Provides services to public - French only	41	27	13	0	0	19	0	84	0	11
2019	Provides services to public - Both English and French	54	17	8	4	5	2	10	81	10	1246

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	26	19	7	4	2	3	68	12	960
2019	Provides services to public - French only	37	14	34	10	0	5	0	54	10	11
2019	Provides services to public - Both English and French	40	23	17	9	5	2	5	68	14	1247

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	25	18	7	6	4	3	66	15	960
2019	Provides services to public - French only	38	13	34	10	0	5	0	54	10	11
2019	Provides services to public - Both English and French	40	19	16	9	6	3	6	66	17	1243

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	19	20	14	9	3	4	55	24	960
2019	Provides services to public - French only	21	14	23	17	19	5	0	37	39	11
2019	Provides services to public - Both English and French	34	17	18	12	10	2	6	56	24	1246

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	20	10	4	3	2	4	82	7	958
2019	Provides services to public - French only	44	37	6	7	0	5	0	86	8	11
2019	Provides services to public - Both English and French	64	15	8	2	2	2	6	87	5	1244

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	11	4	1	3	3	4	92	4	956
2019	Provides services to public - French only	74	21	0	0	0	5	0	100	0	11
2019	Provides services to public - Both English and French	78	9	3	2	1	2	5	93	3	1247

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	72	11	4	2	2	3	6	91	5	962
2019	Provides services to public - French only	74	13	7	0	0	5	0	92	0	11
2019	Provides services to public - Both English and French	73	9	4	1	2	1	9	92	4	1241

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	45	14	11	7	1	67	18	964
2019	Provides services to public - French only	0	20	48	19	0	13	23	22	11
2019	Provides services to public - Both English and French	23	39	18	11	6	3	64	17	1252
2017	Provides services to public - English only	21	39	17	12	8	2	62	20	910
2017	Provides services to public - French only	0	48	26	20	5	0	48	25	26
2017	Provides services to public - Both English and French	23	35	20	11	7	4	61	18	1163

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	37	15	6	4	1	74	11	964
2019	Provides services to public - French only	7	68	0	6	13	5	79	21	11
2019	Provides services to public - Both English and French	42	35	13	5	3	1	78	9	1249
2017	Provides services to public - English only	38	38	11	8	4	2	77	12	907
2017	Provides services to public - French only	16	59	14	3	5	3	77	8	26
2017	Provides services to public - Both English and French	41	38	11	5	2	2	81	7	1161
2014	Provides services to public - English only	38	38	12	7	3	2	78	10	794
2014	Provides services to public - French only	8	64	21	0	0	8	77	0	15
2014	Provides services to public - Both English and French	41	38	10	8	2	1	80	9	980
2011	Provides services to public - English only	26	38	16	11	8	2	65	19	912
2011	Provides services to public - French only	10	22	49	12	5	2	33	17	31
2011	Provides services to public - Both English and French	30	37	16	7	7	1	69	15	985

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	31	16	5	3	3	0	75	8	965
2019	Provides services to public - French only	7	81	6	0	0	5	0	93	0	11
2019	Provides services to public - Both English and French	42	32	16	5	3	2	0	76	8	1248
2017	Provides services to public - English only	36	33	17	5	3	4	1	74	8	908
2017	Provides services to public - French only	11	51	10	8	9	7	6	70	19	26
2017	Provides services to public - Both English and French	37	34	14	6	3	5	1	75	9	1161
2014	Provides services to public - English only	39	32	15	6	2	5	0	75	9	794
2014	Provides services to public - French only	11	53	22	10	0	4	0	67	10	15
2014	Provides services to public - Both English and French	40	32	13	5	3	5	1	77	9	980

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	33	9	6	4	0	82	10	965
2019	Provides services to public - French only	35	53	6	0	5	0	88	5	11
2019	Provides services to public - Both English and French	57	29	7	5	2	0	86	7	1255
2017	Provides services to public - English only	44	36	9	6	4	0	81	10	908
2017	Provides services to public - French only	17	65	6	3	5	3	85	9	26
2017	Provides services to public - Both English and French	51	35	7	5	2	1	86	7	1161
2014	Provides services to public - English only	45	35	9	6	5	0	80	11	790
2014	Provides services to public - French only	22	60	12	7	0	0	81	7	15
2014	Provides services to public - Both English and French	49	33	11	4	3	0	81	7	979
2011	Provides services to public - English only	33	34	14	10	8	1	68	18	913
2011	Provides services to public - French only	20	22	37	14	7	0	41	22	31
2011	Provides services to public - Both English and French	37	36	12	10	6	0	73	15	984

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	30	13	9	5	0	73	15	963
2019	Provides services to public - French only	28	67	0	0	5	0	95	5	11
2019	Provides services to public - Both English and French	50	28	11	6	4	0	79	10	1254
2017	Provides services to public - English only	38	34	11	10	6	0	72	16	906
2017	Provides services to public - French only	19	57	15	0	9	0	76	9	26
2017	Provides services to public - Both English and French	45	32	11	8	4	1	77	12	1162
2014	Provides services to public - English only	37	36	11	10	6	1	73	16	794
2014	Provides services to public - French only	11	17	12	22	0	38	45	36	15
2014	Provides services to public - Both English and French	42	32	15	7	4	0	74	11	983
2011	Provides services to public - English only	30	34	16	12	8	0	64	20	911
2011	Provides services to public - French only	12	27	38	14	9	0	39	23	31
2011	Provides services to public - Both English and French	35	33	17	8	7	1	68	15	983

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	31	12	12	5	0	70	18	963
2019	Provides services to public - French only	14	64	10	6	0	5	83	7	11
2019	Provides services to public - Both English and French	45	30	11	9	5	0	76	14	1245
2017	Provides services to public - English only	33	34	14	13	6	0	67	19	908
2017	Provides services to public - French only	19	42	27	3	9	0	61	12	26
2017	Provides services to public - Both English and French	40	36	11	8	4	1	76	13	1160
2014	Provides services to public - English only	31	35	13	13	7	0	66	20	794
2014	Provides services to public - French only	11	21	15	49	4	0	32	53	15
2014	Provides services to public - Both English and French	36	33	15	10	5	0	69	15	984
2011	Provides services to public - English only	24	33	16	16	12	0	57	27	911
2011	Provides services to public - French only	12	28	29	27	5	0	40	31	31
2011	Provides services to public - Both English and French	26	36	16	13	9	1	62	22	984

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	24	19	8	6	3	1	66	15	967
2019	Provides services to public - French only	14	38	29	0	13	5	0	55	14	11
2019	Provides services to public - Both English and French	41	24	14	8	6	4	1	70	15	1250
2017	Provides services to public - English only	34	26	17	12	6	4	1	63	19	906
2017	Provides services to public - French only	25	56	7	4	9	0	0	81	12	26
2017	Provides services to public - Both English and French	40	25	16	9	6	4	1	68	16	1160
2014	Provides services to public - English only	37	25	16	13	6	3	1	65	19	793
2014	Provides services to public - French only	14	23	4	14	0	46	0	67	26	15
2014	Provides services to public - Both English and French	39	23	18	9	6	5	0	66	15	983
2011	Provides services to public - English only	35	23	16	11	9	5	1	62	21	912
2011	Provides services to public - French only	14	41	27	13	0	5	0	58	13	31
2011	Provides services to public - Both English and French	36	23	17	9	7	6	1	64	18	983

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	24	39	37	968
2019	Provides services to public - French only	29	48	22	11
2019	Provides services to public - Both English and French	35	30	35	1248
2017	Provides services to public - English only	24	37	39	909
2017	Provides services to public - French only	23	58	19	26
2017	Provides services to public - Both English and French	31	35	34	1161
2014	Provides services to public - English only	19	45	36	794
2014	Provides services to public - French only	18	29	53	15
2014	Provides services to public - Both English and French	26	34	40	980
2011	Provides services to public - English only	18	49	33	914
2011	Provides services to public - French only	12	55	33	31
2011	Provides services to public - Both English and French	21	46	33	987

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - Both English and French	5	19	10	11	48	6	443
2017	Provides services to public - English only	13	18	10	15	39	4	216
2017	Provides services to public - Both English and French	5	20	12	13	46	4	356
2014	Provides services to public - English only	17	27	16	29	9999	11	163
2014	Provides services to public - Both English and French	3	30	12	19	9999	35	243
2011	Provides services to public - English only	33	26	11	18	9999	12	168
2011	Provides services to public - Both English and French	14	28	20	18	9999	20	208

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	48	7	6	3	1	1	84	9	965
2019	Provides services to public - French only	0	74	0	7	13	5	0	78	22	11
2019	Provides services to public - Both English and French	28	46	10	9	4	1	2	76	14	1249

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	30	8	3	3	4	1	85	7	966
2019	Provides services to public - French only	34	53	0	0	0	13	0	100	0	11
2019	Provides services to public - Both English and French	50	28	9	3	2	7	2	85	5	1250

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	965
2019	Provides services to public - French only	0	100	10
2019	Provides services to public - Both English and French	16	84	1249

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	151
2019	Provides services to public - Both English and French	47	53	189

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	151
2019	Provides services to public - Both English and French	39	61	189

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	151
2019	Provides services to public - Both English and French	4	96	189

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	151
2019	Provides services to public - Both English and French	6	94	189

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	28	72	151
2019	Provides services to public - Both English and French	47	53	189

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	149
2019	Provides services to public - Both English and French	48	52	189

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	149
2019	Provides services to public - Both English and French	34	66	189

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	51	49	149
2019	Provides services to public - Both English and French	34	66	189

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	46	54	149
2019	Provides services to public - Both English and French	37	63	189

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	38	62	149
2019	Provides services to public - Both English and French	25	75	189

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	64	36	149
2019	Provides services to public - Both English and French	69	31	189

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	149
2019	Provides services to public - Both English and French	35	65	189

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	149
2019	Provides services to public - Both English and French	17	83	189

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	149
2019	Provides services to public - Both English and French	12	88	189

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	49	51	149
2019	Provides services to public - Both English and French	42	58	189

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	38	62	149
2019	Provides services to public - Both English and French	36	64	189

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	149
2019	Provides services to public - Both English and French	11	89	189

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	56	44	147
2019	Provides services to public - Both English and French	58	42	189

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	147
2019	Provides services to public - Both English and French	22	78	189

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	147
2019	Provides services to public - Both English and French	10	90	189

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	147
2019	Provides services to public - Both English and French	11	89	189

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	147
2019	Provides services to public - Both English and French	12	88	189

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	147
2019	Provides services to public - Both English and French	4	96	189

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	21	79	147
2019	Provides services to public - Both English and French	24	76	189

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	147
2019	Provides services to public - Both English and French	7	93	189

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	147
2019	Provides services to public - Both English and French	22	78	189

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	130
2019	Provides services to public - Both English and French	14	86	180

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	35	65	130
2019	Provides services to public - Both English and French	33	67	180

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	130
2019	Provides services to public - Both English and French	13	87	180

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	130
2019	Provides services to public - Both English and French	9	91	180

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	130
2019	Provides services to public - Both English and French	9	91	180

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	130
2019	Provides services to public - Both English and French	8	92	180

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	130
2019	Provides services to public - Both English and French	3	97	180

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	130
2019	Provides services to public - Both English and French	18	82	180

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	130
2019	Provides services to public - Both English and French	11	89	180

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	130
2019	Provides services to public - Both English and French	32	68	180

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	130
2019	Provides services to public - Both English and French	10	90	180

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	45	55	130
2019	Provides services to public - Both English and French	44	56	180

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	130
2019	Provides services to public - Both English and French	51	49	180

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	130
2019	Provides services to public - Both English and French	7	93	180

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	130
2019	Provides services to public - Both English and French	19	81	180

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	24	76	1246

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	20	19	10	9	14	5	53	23	961
2019	Provides services to public - French only	7	21	16	7	0	42	7	54	15	11
2019	Provides services to public - Both English and French	22	19	15	9	7	19	9	57	22	1246
2017	Provides services to public - English only	20	19	19	11	10	15	7	50	26	909
2017	Provides services to public - French only	5	33	23	12	0	18	9	52	16	26
2017	Provides services to public - Both English and French	19	19	16	8	7	22	10	56	22	1160
2014	Provides services to public - English only	23	22	20	8	8	14	5	55	20	794
2014	Provides services to public - French only	7	11	15	42	0	22	3	23	56	15
2014	Provides services to public - Both English and French	19	18	19	8	6	21	10	53	19	979

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	27	17	7	7	5	1	67	15	962
2019	Provides services to public - French only	28	40	6	0	0	26	0	92	0	11
2019	Provides services to public - Both English and French	39	27	14	7	4	7	1	72	13	1244
2017	Provides services to public - English only	31	28	17	9	7	7	1	64	17	906
2017	Provides services to public - French only	16	43	24	3	9	6	0	62	12	26
2017	Provides services to public - Both English and French	31	30	15	9	4	9	2	68	15	1159
2014	Provides services to public - English only	32	31	18	8	6	5	1	66	15	793
2014	Provides services to public - French only	7	18	26	42	0	7	0	27	45	15
2014	Provides services to public - Both English and French	30	28	19	8	3	9	3	65	13	982
2011	Provides services to public - English only	29	35	16	11	6	2	0	66	18	915
2011	Provides services to public - French only	13	49	14	14	9	0	0	62	24	31
2011	Provides services to public - Both English and French	31	36	15	8	5	4	0	71	14	985

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	962
2019	Provides services to public - French only	0	100	11
2019	Provides services to public - Both English and French	8	92	1250

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	69
2019	Provides services to public - Both English and French	41	59	95

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	73	27	69
2019	Provides services to public - Both English and French	55	45	95

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	69
2019	Provides services to public - Both English and French	9	91	95

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	69
2019	Provides services to public - Both English and French	41	59	95

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	69
2019	Provides services to public - Both English and French	7	93	95

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	67
2019	Provides services to public - Both English and French	19	81	94

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	67
2019	Provides services to public - Both English and French	18	82	94

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	67
2019	Provides services to public - Both English and French	10	90	94

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	67
2019	Provides services to public - Both English and French	28	72	94

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	32	68	67
2019	Provides services to public - Both English and French	35	65	94

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	67
2019	Provides services to public - Both English and French	10	90	94

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	67
2019	Provides services to public - Both English and French	17	83	94

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	67
2019	Provides services to public - Both English and French	6	94	94

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	67
2019	Provides services to public - Both English and French	0	100	94

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	67
2019	Provides services to public - Both English and French	17	83	94

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	31	69	67
2019	Provides services to public - Both English and French	33	67	94

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	67
2019	Provides services to public - Both English and French	9	91	94

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	14	86	67
2019	Provides services to public - Both English and French	16	84	94

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	54	46	67
2019	Provides services to public - Both English and French	51	49	94

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	960
2019	Provides services to public - French only	0	100	11
2019	Provides services to public - Both English and French	12	88	1248

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	19	21	4	4	20	6	61	12	963
2019	Provides services to public - French only	7	21	17	0	0	48	7	62	0	11
2019	Provides services to public - Both English and French	26	16	17	4	3	25	9	63	12	1244
2017	Provides services to public - English only	24	19	20	5	3	21	7	60	12	907
2017	Provides services to public - French only	10	34	15	3	5	21	12	66	12	26
2017	Provides services to public - Both English and French	20	19	17	4	3	27	10	62	11	1158
2014	Provides services to public - English only	26	21	22	4	3	20	4	62	9	792
2014	Provides services to public - French only	0	15	32	0	0	15	38	31	0	15
2014	Provides services to public - Both English and French	22	20	17	3	3	26	9	66	8	980

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	26	17	4	4	8	1	73	9	963
2019	Provides services to public - French only	28	40	6	0	0	26	0	92	0	11
2019	Provides services to public - Both English and French	41	27	15	3	3	9	2	76	7	1245
2017	Provides services to public - English only	35	27	17	5	3	11	2	71	9	909
2017	Provides services to public - French only	19	37	21	8	5	6	4	61	15	26
2017	Provides services to public - Both English and French	34	29	16	4	2	11	3	74	8	1158
2014	Provides services to public - English only	36	28	19	4	4	9	1	71	9	795
2014	Provides services to public - French only	7	22	22	35	0	15	0	33	41	15
2014	Provides services to public - Both English and French	34	29	16	3	2	12	3	75	6	982
2011	Provides services to public - English only	37	33	16	7	3	3	1	73	10	914
2011	Provides services to public - French only	13	46	35	3	0	3	0	61	3	31
2011	Provides services to public - Both English and French	35	38	15	4	3	5	0	76	8	987

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	22	20	15	25	0	0	40	40	966
2019	Provides services to public - French only	0	17	41	23	13	5	0	18	38	11
2019	Provides services to public - Both English and French	15	25	24	15	20	0	0	40	36	1249
2017	Provides services to public - English only	12	21	19	19	28	0	1	34	47	912
2017	Provides services to public - French only	16	5	32	16	30	0	0	22	46	26
2017	Provides services to public - Both English and French	11	21	22	19	27	0	0	32	47	1161

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	27	21	15	9	0	0	55	24	965
2019	Provides services to public - French only	13	28	44	10	0	5	0	44	10	11
2019	Provides services to public - Both English and French	32	29	21	11	6	0	0	61	18	1252
2017	Provides services to public - English only	29	29	21	12	8	0	2	59	20	912
2017	Provides services to public - French only	17	22	20	19	17	0	5	41	38	26
2017	Provides services to public - Both English and French	28	28	24	13	7	0	1	56	20	1160

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	28	14	6	3	0	2	76	10	955
2019	Provides services to public - French only	26	25	23	13	7	5	0	54	21	11
2019	Provides services to public - Both English and French	52	23	12	6	3	0	3	78	10	1246
2017	Provides services to public - English only	46	26	14	5	4	0	5	76	9	908
2017	Provides services to public - French only	6	19	29	17	17	0	11	28	39	26
2017	Provides services to public - Both English and French	42	24	18	8	4	0	5	69	12	1157

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	23	20	15	20	1	0	45	35	962
2019	Provides services to public - French only	15	23	21	13	23	5	0	40	38	11
2019	Provides services to public - Both English and French	26	25	21	14	14	0	0	51	28	1247
2017	Provides services to public - English only	24	22	23	14	16	0	1	47	30	912
2017	Provides services to public - French only	6	11	28	28	24	0	4	17	54	26
2017	Provides services to public - Both English and French	25	25	23	14	11	0	1	51	26	1160

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	22	14	7	5	2	74	12	967
2019	Provides services to public - French only	47	7	40	0	0	6	58	0	11
2019	Provides services to public - Both English and French	52	23	13	6	4	2	76	10	1249
2017	Provides services to public - English only	49	23	14	6	5	3	74	11	909
2017	Provides services to public - French only	33	21	21	5	3	17	64	10	26
2017	Provides services to public - Both English and French	44	27	15	5	4	4	74	10	1160

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	28	21	8	10	0	1	61	19	965
2019	Provides services to public - French only	28	13	40	7	0	5	6	47	8	11
2019	Provides services to public - Both English and French	32	29	20	10	8	0	0	62	19	1252
2017	Provides services to public - English only	28	31	20	11	8	0	0	60	20	906
2017	Provides services to public - French only	33	34	22	6	0	0	5	71	6	26
2017	Provides services to public - Both English and French	30	31	18	14	7	0	0	61	21	1159

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	31	20	9	7	0	0	64	16	963
2019	Provides services to public - French only	27	27	40	0	0	5	0	58	0	11
2019	Provides services to public - Both English and French	35	31	16	10	6	0	1	67	16	1250
2017	Provides services to public - English only	29	31	19	11	8	0	1	62	20	903
2017	Provides services to public - French only	19	38	27	11	5	0	0	56	17	26
2017	Provides services to public - Both English and French	31	30	20	12	5	0	1	62	18	1160

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	29	20	10	6	0	1	63	16	962
2019	Provides services to public - French only	21	27	34	0	13	5	0	50	14	11
2019	Provides services to public - Both English and French	40	29	16	8	5	1	1	70	14	1251
2017	Provides services to public - English only	31	29	21	10	7	0	1	61	18	904
2017	Provides services to public - French only	11	28	38	14	9	0	0	39	23	26
2017	Provides services to public - Both English and French	34	31	18	10	5	1	2	66	15	1158

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	27	17	11	7	0	0	65	18	962
2019	Provides services to public - French only	25	21	36	13	0	5	0	48	14	11
2019	Provides services to public - Both English and French	42	29	15	7	6	0	1	71	14	1250
2017	Provides services to public - English only	33	31	19	9	7	0	1	64	16	905
2017	Provides services to public - French only	14	38	28	9	12	0	0	51	20	26
2017	Provides services to public - Both English and French	33	32	17	13	5	0	1	65	18	1160

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	26	14	9	7	1	1	70	16	960
2019	Provides services to public - French only	44	24	13	0	13	5	0	72	14	11
2019	Provides services to public - Both English and French	48	24	15	7	6	0	0	72	13	1251

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	31	14	8	4	0	1	73	12	957
2019	Provides services to public - French only	7	47	34	6	0	5	0	58	7	11
2019	Provides services to public - Both English and French	46	28	17	5	3	0	0	75	8	1247
2017	Provides services to public - English only	45	28	15	7	4	1	1	74	11	902
2017	Provides services to public - French only	16	43	15	17	9	0	0	59	26	26
2017	Provides services to public - Both English and French	40	32	17	6	3	0	2	73	9	1157

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	27	14	6	3	1	76	9	957
2019	Provides services to public - French only	31	30	32	6	0	0	62	6	11
2019	Provides services to public - Both English and French	52	25	14	5	4	0	77	9	1248
2017	Provides services to public - English only	56	23	13	6	1	1	80	7	909
2017	Provides services to public - French only	34	38	23	5	0	0	72	5	26
2017	Provides services to public - Both English and French	55	25	12	5	2	1	81	7	1159

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	12	5	3	2	1	4	90	5	957
2019	Provides services to public - French only	64	17	13	0	0	5	0	86	0	11
2019	Provides services to public - Both English and French	74	13	4	3	1	1	5	91	4	1246
2017	Provides services to public - English only	71	15	6	4	3	0	1	86	7	913
2017	Provides services to public - French only	56	17	9	3	9	0	5	77	13	26
2017	Provides services to public - Both English and French	70	14	7	4	2	0	2	86	6	1160

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	16	7	3	5	1	85	8	963
2019	Provides services to public - French only	73	27	0	0	0	0	100	0	11
2019	Provides services to public - Both English and French	69	15	8	3	3	1	85	7	1249
2017	Provides services to public - English only	42	33	16	6	3	1	75	9	910
2017	Provides services to public - French only	42	27	23	3	5	0	69	9	26
2017	Provides services to public - Both English and French	46	32	13	5	2	1	80	7	1162

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	30	13	5	4	0	77	10	957
2019	Provides services to public - French only	46	54	0	0	0	0	100	0	11
2019	Provides services to public - Both English and French	50	29	13	4	3	1	80	7	1246
2017	Provides services to public - English only	54	21	12	7	5	1	75	12	909
2017	Provides services to public - French only	67	16	0	11	7	0	83	17	26
2017	Provides services to public - Both English and French	55	24	10	7	3	1	80	10	1161

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	20	10	6	6	1	1	78	12	956
2019	Provides services to public - French only	56	17	21	0	0	0	6	78	0	11
2019	Provides services to public - Both English and French	61	18	9	6	5	0	1	80	11	1239
2017	Provides services to public - English only	56	15	6	2	2	0	19	87	5	904
2017	Provides services to public - French only	37	20	10	0	5	0	28	79	8	26
2017	Provides services to public - Both English and French	57	14	5	2	1	0	20	89	4	1159

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	14	5	3	1	1	15	89	4	955
2019	Provides services to public - French only	84	0	0	0	0	0	16	100	0	11
2019	Provides services to public - Both English and French	64	11	5	2	1	0	17	91	3	1236
2017	Provides services to public - English only	50	29	13	3	3	1	1	80	6	906
2017	Provides services to public - French only	46	23	9	11	0	0	12	78	12	26
2017	Provides services to public - Both English and French	51	29	12	4	2	0	2	81	6	1156

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	27	14	5	4	1	1	77	9	958
2019	Provides services to public - French only	79	7	13	0	0	0	0	87	0	11
2019	Provides services to public - Both English and French	48	27	16	5	3	0	2	76	8	1243
2017	Provides services to public - English only	47	22	11	8	10	0	2	70	19	912
2017	Provides services to public - French only	39	17	21	14	6	0	4	57	21	26
2017	Provides services to public - Both English and French	48	20	12	8	10	0	2	70	18	1161

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	18	11	7	9	1	1	73	16	962
2019	Provides services to public - French only	51	0	13	10	21	0	5	54	32	11
2019	Provides services to public - Both English and French	55	18	12	6	7	0	2	74	13	1248
2017	Provides services to public - English only	52	30	11	3	3	0	1	83	5	910
2017	Provides services to public - French only	45	30	11	9	0	0	6	80	9	26
2017	Provides services to public - Both English and French	51	30	10	4	2	0	2	84	6	1158

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	27	12	4	2	1	82	6	957
2019	Provides services to public - French only	51	29	7	0	7	5	84	8	11
2019	Provides services to public - Both English and French	53	27	13	3	2	1	81	5	1246

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	35	28	13	6	0	53	19	968
2019	Provides services to public - French only	13	40	34	13	0	0	53	13	11
2019	Provides services to public - Both English and French	19	37	30	9	4	0	57	13	1254
2017	Provides services to public - English only	16	29	34	13	7	1	46	20	911
2017	Provides services to public - French only	8	25	46	15	6	0	33	21	26
2017	Provides services to public - Both English and French	14	34	34	11	5	0	49	16	1161

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	20	36	21	11	0	0	32	32	950
2019	Provides services to public - French only	0	0	53	27	19	0	0	47	0	11
2019	Provides services to public - Both English and French	11	19	38	21	11	0	0	32	30	1247
2017	Provides services to public - English only	10	20	37	22	10	1	1	32	30	908
2017	Provides services to public - French only	3	6	41	33	11	0	5	47	10	26
2017	Provides services to public - Both English and French	8	20	37	23	12	0	0	35	28	1156

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	37	17	12	7	3	0	63	20	967
2019	Provides services to public - French only	0	61	7	0	0	32	0	89	0	11
2019	Provides services to public - Both English and French	25	36	17	12	7	3	0	62	20	1250
2017	Provides services to public - English only	16	30	21	15	14	4	1	48	30	909
2017	Provides services to public - French only	8	42	19	9	11	6	5	56	23	26
2017	Provides services to public - Both English and French	15	34	22	14	10	5	1	51	26	1159

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	31	19	13	10	2	56	24	962
2019	Provides services to public - French only	0	65	16	0	13	5	69	14	11
2019	Provides services to public - Both English and French	26	34	16	13	8	1	62	22	1251
2017	Provides services to public - English only	18	32	19	18	10	3	52	29	910
2017	Provides services to public - French only	11	48	21	11	5	4	61	17	26
2017	Provides services to public - Both English and French	21	39	15	16	8	2	61	25	1162

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	966
2019	Provides services to public - French only	0	100	11
2019	Provides services to public - Both English and French	13	87	1250
2017	Provides services to public - English only	15	85	907
2017	Provides services to public - Both English and French	13	87	1156
2014	Provides services to public - English only	14	86	793
2014	Provides services to public - French only	0	100	15
2014	Provides services to public - Both English and French	12	88	980

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	71	29	116
2019	Provides services to public - Both English and French	82	18	165
2017	Provides services to public - English only	71	29	128
2017	Provides services to public - Both English and French	76	24	153
2014	Provides services to public - English only	77	23	106
2014	Provides services to public - Both English and French	81	19	114

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	38	5	4	0	2	2	91	4	83
2019	Provides services to public - Both English and French	39	39	10	5	3	1	4	81	9	128
2017	Provides services to public - English only	47	33	6	9	4	0	1	81	13	92
2017	Provides services to public - Both English and French	49	34	5	6	4	0	2	85	10	116
2014	Provides services to public - English only	63	29	2	3	2	2	0	93	5	79
2014	Provides services to public - Both English and French	41	48	3	6	2	0	0	89	8	92

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	27	23	14	18	2	16	84	967
2019	Provides services to public - French only	7	44	23	14	7	5	8	92	11
2019	Provides services to public - Both English and French	17	24	26	14	16	2	17	83	1250
2017	Provides services to public - English only	14	22	23	16	22	3	15	85	911
2017	Provides services to public - French only	6	19	43	9	20	3	6	94	26
2017	Provides services to public - Both English and French	11	23	26	15	22	2	11	89	1161

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	70	30	992

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	39	61	979

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	15	25	16	19	21	1	4	41	41	981
2017	Provides services to public - English only	14	22	15	20	24	1	4	39	46	745
2017	Provides services to public - French only	6	21	33	24	12	0	4	28	38	23
2017	Provides services to public - Both English and French	13	26	14	16	24	2	5	41	44	989

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	5	16	20	19	30	3	6	24	54	981
2017	Provides services to public - English only	4	10	14	20	42	4	6	16	69	743
2017	Provides services to public - French only	6	21	11	21	42	0	0	26	62	23
2017	Provides services to public - Both English and French	4	11	12	16	43	4	10	17	69	985

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	18	13	9	10	2	7	64	21	958
2019	Provides services to public - French only	50	28	0	17	0	5	0	82	18	11
2019	Provides services to public - Both English and French	35	21	15	8	9	2	9	64	19	1238

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Parks Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment