2019 Public Service Employee Survey Results for Parks Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 46 4 11 4 0 0 82 14 2237
2019 Does not provide services to public 36 48 3 10 2 0 0 84 12 2142
2017 Provides services to public 32 50 5 10 3 0 0 82 13 2107
2017 Does not provide services to public 35 49 4 9 3 0 0 84 12 1985
2014 Provides services to public 27 52 5 12 4 0 0 79 16 1791
2014 Does not provide services to public 31 51 4 11 3 0 0 82 14 1564
2011 Provides services to public 25 48 5 16 6 0 0 73 22 1946
2011 Does not provide services to public 35 47 4 10 4 0 0 82 14 1915

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 15 3 2 2 0 2 93 4 2236
2019 Does not provide services to public 70 17 5 4 2 0 2 88 6 2145
2017 Provides services to public 73 17 3 3 2 0 2 91 5 2107
2017 Does not provide services to public 70 18 4 5 2 0 1 89 6 1983
2014 Provides services to public 73 15 4 3 2 0 2 90 6 1794
2014 Does not provide services to public 64 23 5 5 2 0 2 88 7 1563
2011 Provides services to public 69 17 4 4 2 0 4 89 6 1945
2011 Does not provide services to public 68 17 4 5 2 0 3 88 8 1917

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 36 6 11 4 0 0 79 15 2234
2019 Does not provide services to public 44 35 6 11 4 0 0 79 15 2142
2017 Provides services to public 41 35 6 11 6 0 0 77 17 2107
2017 Does not provide services to public 42 35 6 12 5 0 0 77 17 1981
2014 Provides services to public 42 33 7 13 5 0 0 75 18 1793
2014 Does not provide services to public 42 35 7 11 5 0 1 77 16 1564
2011 Provides services to public 35 35 9 12 7 0 1 71 20 1944
2011 Does not provide services to public 41 38 6 9 6 0 1 79 14 1916

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 40 9 13 5 0 0 73 18 2229
2019 Does not provide services to public 29 41 12 13 5 0 0 70 18 2138
2018 Provides services to public 27 44 9 14 5 0 0 71 19 2240
2018 Does not provide services to public 22 46 11 14 6 0 1 68 20 2009
2017 Provides services to public 28 39 11 16 7 0 0 67 22 2106
2017 Does not provide services to public 27 40 11 15 7 0 0 67 22 1984
2014 Provides services to public 23 41 11 18 7 0 0 64 25 1795
2014 Does not provide services to public 21 39 13 19 8 0 0 60 27 1562
2011 Provides services to public 25 38 12 16 8 0 1 63 24 1943
2011 Does not provide services to public 24 41 14 13 6 0 1 66 20 1912

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 34 6 9 3 0 0 82 12 2222
2019 Does not provide services to public 48 36 7 6 3 0 0 85 8 2134
2017 Provides services to public 45 36 7 8 3 0 0 82 11 2102
2017 Does not provide services to public 51 36 6 5 2 0 0 87 7 1974
2014 Provides services to public 43 39 7 8 3 0 0 82 11 1795
2014 Does not provide services to public 47 39 6 5 2 0 0 86 7 1564

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 31 9 8 6 0 0 77 14 2231
2019 Does not provide services to public 44 33 10 9 4 0 0 77 13 2140
2018 Provides services to public 38 33 12 10 6 0 1 72 16 2233
2018 Does not provide services to public 43 35 10 7 4 0 0 79 11 2008
2017 Provides services to public 39 33 11 10 6 0 1 72 17 2104
2017 Does not provide services to public 44 33 10 8 4 0 0 78 12 1980
2014 Provides services to public 37 33 13 10 5 0 1 71 16 1795
2014 Does not provide services to public 39 34 11 10 4 0 2 74 14 1564
2011 Provides services to public 33 36 12 11 8 0 0 70 19 1945
2011 Does not provide services to public 40 38 10 7 4 1 1 79 11 1917

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 36 10 6 3 0 0 80 10 2233
2019 Does not provide services to public 43 38 10 6 3 0 0 81 9 2144
2018 Provides services to public 40 40 11 6 3 0 0 80 10 2220
2018 Does not provide services to public 39 41 10 7 3 0 0 80 10 2004
2017 Provides services to public 42 41 7 6 3 0 0 83 9 2105
2017 Does not provide services to public 40 44 8 5 2 0 0 84 8 1983
2014 Provides services to public 43 41 8 5 3 0 0 85 7 1794
2014 Does not provide services to public 35 46 9 8 2 0 0 81 10 1564
2011 Provides services to public 44 37 8 7 3 0 0 81 10 1944
2011 Does not provide services to public 42 40 8 7 3 0 0 82 10 1914

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 37 12 11 7 0 0 69 18 2230
2019 Does not provide services to public 29 38 16 11 6 0 0 67 17 2140
2018 Provides services to public 25 35 16 14 10 0 0 61 24 2238
2018 Does not provide services to public 29 37 15 12 7 0 0 66 19 2007
2017 Provides services to public 29 34 13 14 9 0 0 64 23 2102
2017 Does not provide services to public 30 40 13 10 6 0 0 71 16 1983
2014 Provides services to public 25 37 13 16 8 0 0 62 24 1794
2014 Does not provide services to public 27 38 13 14 7 0 0 65 21 1564
2011 Provides services to public 22 35 15 16 11 1 0 57 28 1946
2011 Does not provide services to public 23 40 14 14 9 0 0 63 23 1915

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 41 10 10 4 0 0 76 14 2214
2019 Does not provide services to public 28 43 13 11 5 0 0 71 16 2132
2018 Provides services to public 29 40 14 10 6 0 0 69 16 2235
2018 Does not provide services to public 27 42 13 12 6 0 0 68 19 2011
2017 Provides services to public 31 42 11 11 5 0 0 73 16 2103
2017 Does not provide services to public 29 44 11 11 5 0 0 73 16 1981

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 32 9 5 3 0 0 82 8 2218
2019 Does not provide services to public 45 39 9 4 2 0 0 84 6 2133
2018 Provides services to public 44 38 9 5 2 0 0 83 8 2239
2018 Does not provide services to public 45 40 8 4 2 0 0 85 7 2002
2017 Provides services to public 43 38 9 6 3 0 0 81 9 2102
2017 Does not provide services to public 44 40 9 5 2 0 0 84 7 1979
2014 Provides services to public 43 37 10 7 2 1 0 81 9 1790
2014 Does not provide services to public 41 40 12 5 2 1 0 82 7 1562
2011 Provides services to public 39 37 11 7 4 1 0 77 11 1945
2011 Does not provide services to public 41 41 9 5 2 1 0 83 8 1912

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 35 12 10 6 0 0 72 16 2223
2019 Does not provide services to public 33 38 13 10 5 0 0 71 15 2138
2018 Provides services to public 30 38 13 11 8 0 0 68 19 2239
2018 Does not provide services to public 31 40 12 10 6 0 0 72 16 1998
2017 Provides services to public 32 35 14 12 8 0 0 67 19 2103
2017 Does not provide services to public 33 40 12 9 6 0 0 73 15 1980

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 27 8 3 2 0 0 88 4 2217
2019 Does not provide services to public 56 32 8 3 1 0 0 88 4 2132
2018 Provides services to public 56 33 7 2 1 0 0 89 4 2233
2018 Does not provide services to public 54 34 8 3 1 0 0 87 4 1989
2017 Provides services to public 58 32 7 2 1 0 0 90 3 2100
2017 Does not provide services to public 58 32 7 2 1 0 0 90 3 1980
2014 Provides services to public 68 26 4 1 0 0 0 94 2 1792
2014 Does not provide services to public 64 28 6 2 0 0 0 92 2 1563
2011 Provides services to public 67 25 5 1 1 0 0 92 3 1945
2011 Does not provide services to public 66 26 6 2 1 0 0 92 3 1916

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 35 12 12 7 0 0 69 19 2229
2019 Does not provide services to public 33 41 10 10 5 0 0 74 16 2131
2018 Provides services to public 26 38 13 13 9 0 0 65 22 2232
2018 Does not provide services to public 32 42 10 10 6 0 0 74 16 1996
2017 Provides services to public 28 40 10 14 7 0 0 68 22 2100
2017 Does not provide services to public 34 43 9 10 4 0 0 77 14 1978
2014 Provides services to public 22 42 13 14 9 0 0 64 23 1793
2014 Does not provide services to public 25 45 12 12 6 1 0 70 18 1563
2011 Provides services to public 26 39 11 13 11 0 0 65 24 1945
2011 Does not provide services to public 32 42 9 12 5 0 0 74 17 1916

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 31 13 10 5 0 0 71 16 2225
2019 Does not provide services to public 36 36 13 9 5 0 0 72 15 2135
2018 Provides services to public 32 34 14 12 8 0 0 66 20 2224
2018 Does not provide services to public 35 38 14 9 5 0 0 72 14 1989
2017 Provides services to public 36 35 12 11 6 0 0 71 17 2100
2017 Does not provide services to public 38 37 13 8 4 0 0 75 12 1977
2014 Provides services to public 33 36 13 12 6 0 0 69 18 1794
2014 Does not provide services to public 33 40 13 10 5 0 0 73 14 1564

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 38 11 9 4 0 0 76 13 2215
2019 Does not provide services to public 30 41 15 9 3 0 0 72 12 2122
2018 Provides services to public 31 39 14 10 5 0 0 70 16 2233
2018 Does not provide services to public 29 38 15 11 6 0 0 68 17 1997
2017 Provides services to public 36 39 12 9 5 0 0 75 14 2099
2017 Does not provide services to public 33 40 13 9 4 0 0 74 14 1978
2014 Provides services to public 32 42 12 10 5 0 0 74 15 1793
2014 Does not provide services to public 30 39 17 9 4 0 1 70 13 1564
2011 Provides services to public 33 39 12 10 5 0 0 72 16 1943
2011 Does not provide services to public 33 42 13 7 4 1 0 76 11 1914

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 33 7 4 2 0 0 87 6 2239
2019 Does not provide services to public 48 37 9 5 1 0 0 85 6 2144
2018 Provides services to public 50 34 8 5 1 0 0 85 7 2242
2018 Does not provide services to public 46 38 9 5 2 0 0 84 7 1998
2017 Provides services to public 51 35 7 4 2 0 0 87 6 2097
2017 Does not provide services to public 50 37 7 4 1 0 0 87 6 1975
2014 Provides services to public 53 35 7 3 1 0 0 88 4 1793
2014 Does not provide services to public 46 38 10 4 1 0 0 85 6 1563
2011 Provides services to public 52 35 7 4 2 0 0 88 5 1946
2011 Does not provide services to public 48 39 7 4 2 0 0 87 6 1918

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 27 17 7 4 0 1 73 11 2230
2019 Does not provide services to public 31 32 21 10 5 0 0 63 15 2129
2018 Provides services to public 43 29 16 7 4 0 1 72 11 2241
2018 Does not provide services to public 30 32 20 10 7 0 1 63 17 2012
2017 Provides services to public 41 33 16 6 3 0 1 75 10 2106
2017 Does not provide services to public 32 35 18 8 6 0 1 68 14 1984
2014 Provides services to public 38 31 18 8 4 0 1 70 12 1793
2014 Does not provide services to public 27 34 22 10 6 0 0 62 16 1564
2011 Provides services to public 34 31 19 9 6 0 1 66 15 1940
2011 Does not provide services to public 25 34 23 12 6 0 1 60 18 1915

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 19 32 22 16 1 2 39 28 2221
2019 Does not provide services to public 9 27 37 18 8 1 1 26 36 2139
2018 Provides services to public 9 21 33 24 11 1 2 36 31 2232
2018 Does not provide services to public 10 25 39 17 8 1 1 26 35 2004
2017 Provides services to public 7 21 34 20 14 1 4 35 30 2090
2017 Does not provide services to public 9 24 39 17 8 0 2 26 34 1976
2014 Provides services to public 10 24 34 19 9 1 2 29 35 1785
2014 Does not provide services to public 11 32 35 15 5 1 1 21 44 1558
2011 Provides services to public 12 27 34 16 8 1 3 25 40 1932
2011 Does not provide services to public 11 31 37 14 4 1 2 19 43 1911

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 17 25 24 20 3 1 46 28 2222
2019 Does not provide services to public 11 19 31 22 13 2 1 37 31 2133
2018 Provides services to public 12 20 25 23 17 2 2 41 33 2223
2018 Does not provide services to public 11 19 30 25 13 1 1 38 31 1996
2017 Provides services to public 10 19 25 19 20 3 4 42 31 2085
2017 Does not provide services to public 8 16 31 23 17 3 3 42 25 1973
2014 Provides services to public 13 22 29 18 14 2 3 33 37 1788
2014 Does not provide services to public 11 25 32 18 11 2 2 30 37 1557
2011 Provides services to public 15 24 28 17 11 2 3 30 41 1925
2011 Does not provide services to public 13 22 28 21 11 2 3 34 36 1911

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 22 28 16 15 2 3 32 38 2225
2019 Does not provide services to public 16 26 31 16 8 2 1 24 43 2135
2018 Provides services to public 17 24 27 15 11 3 3 28 44 2231
2018 Does not provide services to public 16 27 33 15 7 1 1 23 44 2001
2017 Provides services to public 15 24 26 14 12 3 6 29 42 2086
2017 Does not provide services to public 14 25 31 16 9 2 3 27 41 1976
2014 Provides services to public 17 25 28 15 9 3 4 26 44 1786
2014 Does not provide services to public 20 28 29 14 6 1 2 21 49 1558
2011 Provides services to public 18 27 28 13 7 3 4 21 49 1930
2011 Does not provide services to public 17 26 32 16 5 1 3 22 45 1909

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 8 22 32 31 1 4 66 11 2214
2019 Does not provide services to public 4 13 34 31 16 1 1 48 17 2122
2018 Provides services to public 4 10 25 34 22 1 5 59 14 2220
2018 Does not provide services to public 5 14 35 31 13 1 1 45 19 1996
2017 Provides services to public 4 9 22 30 26 2 8 61 14 2077
2017 Does not provide services to public 5 12 32 31 17 1 2 50 18 1966
2014 Provides services to public 4 9 26 32 22 2 5 58 14 1784
2014 Does not provide services to public 7 16 34 27 14 1 1 41 24 1551
2011 Provides services to public 7 14 31 25 16 1 6 44 23 1917
2011 Does not provide services to public 7 16 37 27 9 1 2 37 24 1907

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 17 23 21 20 1 2 42 34 2229
2019 Does not provide services to public 14 21 28 21 13 1 2 35 36 2129
2018 Provides services to public 19 22 24 18 14 1 2 33 42 2231
2018 Does not provide services to public 16 22 28 20 10 1 3 31 40 1994
2017 Provides services to public 13 19 25 18 18 2 5 39 34 2091
2017 Does not provide services to public 14 21 26 19 14 2 4 35 37 1971
2014 Provides services to public 21 26 25 12 11 1 3 24 49 1789
2014 Does not provide services to public 25 27 24 11 9 1 2 21 54 1560
2011 Provides services to public 28 27 22 11 7 1 3 19 58 1931
2011 Does not provide services to public 23 29 26 12 5 1 3 18 55 1910

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 12 15 24 19 23 3 3 45 29 2217
2019 Does not provide services to public 10 21 27 20 17 3 3 39 33 2130
2018 Provides services to public 14 19 24 19 18 3 3 40 35 2223
2018 Does not provide services to public 11 19 27 23 14 3 3 39 32 1989
2017 Provides services to public 10 16 23 20 20 5 6 45 29 2092
2017 Does not provide services to public 8 14 27 23 19 3 6 46 25 1972
2014 Provides services to public 9 20 26 22 16 3 4 41 31 1786
2014 Does not provide services to public 11 18 28 20 14 3 6 37 32 1557
2011 Provides services to public 8 18 28 23 16 2 6 42 28 1926
2011 Does not provide services to public 8 16 25 28 15 2 6 47 26 1910

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 13 18 26 18 18 3 4 38 34 2217
2019 Does not provide services to public 13 24 32 16 11 2 2 28 39 2133
2018 Provides services to public 14 22 27 18 12 3 3 33 38 2229
2018 Does not provide services to public 14 26 33 15 8 2 2 24 41 2004
2017 Provides services to public 13 19 28 14 15 4 7 33 36 2092
2017 Does not provide services to public 11 23 31 16 11 4 4 29 38 1975
2014 Provides services to public 13 21 32 14 12 3 5 28 37 1785
2014 Does not provide services to public 17 26 31 13 7 3 3 22 45 1560

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 20 31 20 12 1 2 33 35 2228
2019 Does not provide services to public 9 20 34 22 12 1 2 35 30 2133
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 11 6 2 2 1 5 89 5 2236
2019 Does not provide services to public 72 13 6 3 2 0 3 88 6 2141
2017 Provides services to public 70 11 5 3 3 0 8 88 6 2107
2017 Does not provide services to public 72 14 5 3 2 0 4 90 5 1981
2014 Provides services to public 74 9 5 3 2 1 6 89 6 1799
2014 Does not provide services to public 71 14 4 4 2 0 3 89 7 1566
2011 Provides services to public 70 12 6 3 4 0 5 87 7 1945
2011 Does not provide services to public 72 12 5 3 3 0 4 89 6 1915

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 32 14 13 8 4 2 63 22 2234
2019 Does not provide services to public 24 31 17 13 8 4 3 60 22 2136
2018 Provides services to public 19 30 20 15 10 4 2 52 27 2236
2018 Does not provide services to public 18 36 18 11 10 6 2 58 22 2005
2017 Provides services to public 21 32 15 15 11 3 2 56 28 2105
2017 Does not provide services to public 24 32 16 11 8 5 4 61 22 1981
2014 Provides services to public 26 33 15 12 8 3 3 63 21 1800
2014 Does not provide services to public 26 33 15 13 6 3 3 63 21 1566

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 29 9 11 7 0 0 73 18 2232
2019 Does not provide services to public 40 32 10 11 6 1 0 73 17 2142
2018 Provides services to public 33 32 11 14 9 0 0 66 23 2232
2018 Does not provide services to public 37 34 8 12 8 1 0 72 19 2003
2017 Provides services to public 36 32 10 13 9 0 0 69 22 2101
2017 Does not provide services to public 41 33 9 9 7 1 0 75 16 1982
2014 Provides services to public 38 30 10 13 8 1 0 69 21 1799
2014 Does not provide services to public 39 34 10 10 6 1 0 74 16 1566

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 36 7 9 4 0 0 80 13 2232
2019 Does not provide services to public 44 37 8 8 4 0 0 80 11 2141
2018 Provides services to public 38 38 10 9 5 0 0 76 14 2232
2018 Does not provide services to public 41 39 8 7 4 0 0 80 11 1999
2017 Provides services to public 36 42 9 10 4 0 0 77 14 2105
2017 Does not provide services to public 43 39 7 8 3 0 0 82 11 1980
2014 Provides services to public 35 44 10 9 3 0 0 79 11 1797
2014 Does not provide services to public 40 41 8 7 3 0 0 81 10 1566

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 36 10 7 3 1 0 79 10 2233
2019 Does not provide services to public 41 40 11 5 3 0 0 81 8 2143
2018 Provides services to public 33 42 13 7 4 1 0 76 11 2238
2018 Does not provide services to public 38 41 12 6 3 1 0 79 9 2001
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 28 15 6 3 1 5 74 10 2236
2019 Does not provide services to public 47 29 14 5 3 1 2 78 8 2139

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 31 13 9 6 0 0 72 15 2236
2019 Does not provide services to public 35 33 15 9 6 1 1 69 16 2146
2018 Provides services to public 37 34 11 10 8 1 0 72 17 2231
2018 Does not provide services to public 35 36 13 9 7 0 0 71 16 2005
2017 Provides services to public 35 33 11 11 9 0 1 69 20 2105
2017 Does not provide services to public 39 36 10 9 6 0 0 75 15 1980
2014 Provides services to public 38 33 12 9 7 0 0 71 16 1797
2014 Does not provide services to public 37 36 11 10 5 1 0 73 16 1565
2011 Provides services to public 31 34 13 11 10 0 0 66 21 1945
2011 Does not provide services to public 32 39 12 10 6 0 0 72 16 1916

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 26 9 7 5 1 0 79 12 2233
2019 Does not provide services to public 47 30 12 6 4 1 1 78 10 2138
2018 Provides services to public 45 29 11 9 5 0 0 75 13 2223
2018 Does not provide services to public 46 32 10 5 5 1 0 79 11 2001
2017 Provides services to public 46 30 10 7 6 1 0 77 13 2106
2017 Does not provide services to public 48 31 10 6 4 1 0 80 10 1983
2014 Provides services to public 47 29 10 8 5 1 0 77 13 1798
2014 Does not provide services to public 46 30 10 8 4 1 1 78 12 1565
2011 Provides services to public 38 31 12 9 8 1 0 70 18 1946
2011 Does not provide services to public 43 31 12 8 5 2 0 75 13 1917

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 29 9 8 4 1 0 78 13 2236
2019 Does not provide services to public 43 33 10 7 5 1 0 77 12 2135
2018 Provides services to public 41 32 11 10 6 0 0 74 15 2221
2018 Does not provide services to public 41 34 11 7 6 1 0 76 14 2003
2017 Provides services to public 43 31 9 10 7 0 0 74 16 2108
2017 Does not provide services to public 44 34 8 8 5 0 1 79 13 1982
2014 Provides services to public 43 32 10 9 5 0 0 76 14 1794
2014 Does not provide services to public 40 35 10 9 5 1 0 76 14 1565
2011 Provides services to public 35 33 10 12 10 1 0 69 21 1944
2011 Does not provide services to public 38 34 10 11 6 1 0 72 17 1915

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 81 8 4 2 2 0 2 92 3 2230
2019 Does not provide services to public 81 9 4 1 2 0 3 93 3 2134
2017 Provides services to public 79 10 3 2 3 0 3 92 4 2103
2017 Does not provide services to public 83 9 2 2 1 0 3 95 3 1984
2014 Provides services to public 80 9 3 2 2 0 3 92 5 1797
2014 Does not provide services to public 79 10 3 1 3 0 4 93 4 1566
2011 Provides services to public 77 9 4 2 3 0 4 90 5 1943
2011 Does not provide services to public 79 8 4 1 2 0 4 92 3 1917

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 21 7 5 5 1 8 81 11 2234
2019 Does not provide services to public 57 22 9 4 3 2 3 83 8 2140
2017 Provides services to public 43 25 8 6 6 3 9 77 13 2099
2017 Does not provide services to public 56 23 7 4 3 2 5 85 8 1983
2014 Provides services to public 46 24 10 5 5 2 9 79 11 1797
2014 Does not provide services to public 51 26 9 4 3 3 5 84 7 1566
2011 Provides services to public 39 27 11 8 8 2 6 71 17 1945
2011 Does not provide services to public 46 29 8 6 5 3 4 80 11 1915

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 21 7 3 4 1 0 86 7 2233
2019 Does not provide services to public 62 23 7 3 3 1 0 86 7 2144
2018 Provides services to public 58 25 9 4 4 1 0 83 8 2223
2018 Does not provide services to public 59 24 8 3 4 1 0 84 8 2003
2017 Provides services to public 56 25 9 4 5 1 0 82 9 2105
2017 Does not provide services to public 59 25 8 3 3 1 0 85 6 1982

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 28 8 7 5 0 0 80 12 2239
2019 Does not provide services to public 51 28 10 6 5 0 0 79 11 2142
2018 Provides services to public 45 29 11 9 6 0 0 74 15 2225
2018 Does not provide services to public 47 28 12 8 6 0 0 75 14 2002
2017 Provides services to public 47 28 10 8 7 0 0 75 16 2103
2017 Does not provide services to public 53 27 8 6 5 0 0 81 11 1982
2014 Provides services to public 46 30 10 7 6 0 0 76 13 1796
2014 Does not provide services to public 47 31 9 7 4 0 0 79 11 1565

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 41 16 15 6 2 0 62 22 542
2019 Does not provide services to public 15 46 17 14 5 1 2 62 20 699
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 31 12 9 6 5 1 71 16 2228
2019 Does not provide services to public 31 34 15 10 6 5 0 68 16 2135
2018 Provides services to public 31 29 16 11 8 4 0 63 20 2238
2018 Does not provide services to public 31 32 16 9 6 6 0 66 17 2007
2017 Provides services to public 32 30 13 11 6 6 1 67 19 2103
2017 Does not provide services to public 34 34 13 9 5 6 0 72 14 1984
2014 Provides services to public 29 33 13 11 9 5 1 66 21 1793
2014 Does not provide services to public 27 34 17 11 5 5 0 65 17 1566
2011 Provides services to public 18 27 20 16 14 5 0 47 32 1940
2011 Does not provide services to public 21 32 18 14 8 6 0 57 23 1915

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 28 14 11 9 3 0 65 21 2227
2019 Does not provide services to public 27 34 16 14 8 2 0 62 22 2134
2018 Provides services to public 28 29 15 15 11 2 0 58 26 2234
2018 Does not provide services to public 26 33 17 13 8 2 0 61 22 2001
2017 Provides services to public 28 31 14 15 9 3 0 61 25 2100
2017 Does not provide services to public 29 35 14 12 7 2 0 66 19 1984
2014 Provides services to public 26 29 15 15 13 2 0 56 28 1792
2014 Does not provide services to public 23 33 18 14 8 3 0 59 22 1565
2011 Provides services to public 18 25 18 18 19 2 0 44 38 1942
2011 Does not provide services to public 21 31 18 15 13 1 0 53 29 1913

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 27 17 15 11 5 1 54 28 2228
2019 Does not provide services to public 18 32 20 18 9 3 0 51 28 2131
2018 Provides services to public 19 27 19 19 13 3 0 48 33 2234
2018 Does not provide services to public 16 32 21 18 9 5 0 50 28 2002
2017 Provides services to public 20 28 16 18 11 6 1 51 31 2100
2017 Does not provide services to public 19 33 19 15 8 5 1 56 24 1982
2014 Provides services to public 16 32 16 19 13 4 0 49 34 1792
2014 Does not provide services to public 14 34 18 19 9 5 1 51 30 1564
2011 Provides services to public 9 25 19 24 19 4 0 35 45 1940
2011 Does not provide services to public 9 34 19 20 14 4 0 45 36 1915

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 29 15 17 13 3 0 53 31 2228
2019 Does not provide services to public 15 33 18 20 12 2 0 49 32 2137
2018 Provides services to public 18 28 16 20 16 2 0 47 37 2235
2018 Does not provide services to public 15 31 19 21 12 2 0 47 34 2000
2017 Provides services to public 19 31 14 19 13 4 0 52 33 2103
2017 Does not provide services to public 19 35 16 16 10 4 0 56 27 1985
2014 Provides services to public 16 32 17 19 14 3 0 49 34 1790
2014 Does not provide services to public 14 33 16 22 11 3 0 49 34 1564
2011 Provides services to public 11 29 16 23 19 2 0 41 43 1939
2011 Does not provide services to public 10 35 17 21 13 2 0 47 35 1913

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 15 13 12 9 15 4 58 26 2232
2019 Does not provide services to public 32 19 14 9 8 13 5 63 21 2141
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 41 15 8 4 1 0 73 12 2234
2019 Does not provide services to public 28 42 17 9 3 0 0 71 12 2138
2018 Provides services to public 28 41 15 10 6 1 0 69 16 2240
2018 Does not provide services to public 29 42 15 10 3 1 0 72 13 2005
2017 Provides services to public 33 40 13 9 4 1 0 73 13 2101
2017 Does not provide services to public 31 42 14 8 4 1 0 74 12 1983
2014 Provides services to public 28 40 15 11 6 1 0 68 17 1791
2014 Does not provide services to public 28 44 15 9 3 1 0 73 12 1563
2011 Provides services to public 27 41 14 11 6 1 0 69 18 1946
2011 Does not provide services to public 35 38 14 9 4 1 0 73 13 1917

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 33 19 17 7 3 0 55 25 2232
2019 Does not provide services to public 13 32 23 21 7 3 0 47 29 2134

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 33 12 10 5 2 1 71 16 2236
2019 Does not provide services to public 33 36 14 10 6 1 1 70 16 2140
2018 Provides services to public 31 37 13 10 7 2 1 69 17 2239
2018 Does not provide services to public 34 36 13 10 5 2 1 72 15 2007
2017 Provides services to public 33 33 12 11 6 4 1 70 17 2096
2017 Does not provide services to public 35 35 12 8 5 3 1 74 13 1983
2014 Provides services to public 32 38 11 9 6 3 1 73 16 1790
2014 Does not provide services to public 35 38 10 8 4 4 1 76 13 1562
2011 Provides services to public 30 36 13 11 6 3 1 69 18 1941
2011 Does not provide services to public 37 35 10 8 6 3 1 74 15 1918

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 37 16 7 4 2 0 72 12 2226
2019 Does not provide services to public 29 38 19 9 4 1 0 67 14 2137
2018 Provides services to public 28 37 18 11 5 2 0 65 16 2229
2018 Does not provide services to public 30 38 18 9 4 1 0 69 13 1995

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 26 16 14 12 6 1 55 27 2230
2019 Does not provide services to public 20 26 18 15 12 6 2 51 30 2143
2018 Provides services to public 21 28 17 14 14 5 1 52 30 2240
2018 Does not provide services to public 20 25 19 14 12 8 2 50 29 2002
2017 Provides services to public 22 25 14 16 14 7 2 52 33 2098
2017 Does not provide services to public 19 25 17 15 12 10 3 50 30 1983
2014 Provides services to public 19 26 16 17 15 6 1 48 35 1793
2014 Does not provide services to public 16 28 17 16 12 8 3 49 32 1562
2011 Provides services to public 15 24 16 18 20 6 1 42 41 1941
2011 Does not provide services to public 17 26 16 16 13 9 2 49 33 1912

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 31 16 13 11 3 0 59 24 2235
2019 Does not provide services to public 21 34 17 16 10 2 0 56 26 2139
2018 Provides services to public 21 29 18 17 13 3 0 51 31 2238
2018 Does not provide services to public 20 32 19 16 10 3 0 54 27 2007
2017 Provides services to public 24 30 15 16 10 4 1 57 27 2105
2017 Does not provide services to public 22 36 17 14 7 4 1 61 22 1983
2014 Provides services to public 20 30 17 17 11 4 1 53 29 1791
2014 Does not provide services to public 18 34 16 16 10 4 2 55 28 1564
2011 Provides services to public 14 28 18 19 17 2 1 44 38 1945
2011 Does not provide services to public 17 35 18 16 12 1 0 53 29 1914

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 21 29 16 15 14 3 3 52 31 2237
2019 Does not provide services to public 19 30 16 17 14 2 2 51 32 2141
2018 Provides services to public 18 28 17 17 17 2 1 47 36 2236
2018 Does not provide services to public 17 29 17 18 15 2 2 48 34 2004
2017 Provides services to public 21 27 14 16 14 4 3 53 32 2102
2017 Does not provide services to public 20 30 15 16 13 3 3 53 31 1982
2014 Provides services to public 21 27 13 16 16 4 2 52 34 1793
2014 Does not provide services to public 17 29 14 16 15 3 6 51 34 1563
2011 Provides services to public 13 24 15 20 24 2 2 39 45 1944
2011 Does not provide services to public 13 29 16 18 20 3 2 44 40 1912

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 24 14 5 3 1 4 77 8 2223
2019 Does not provide services to public 48 24 15 6 3 1 3 76 9 2137

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 15 8 5 5 3 12 79 12 2226
2019 Does not provide services to public 54 12 9 5 6 2 12 76 13 2137

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 24 18 8 5 2 4 68 13 2226
2019 Does not provide services to public 42 25 17 7 5 1 2 70 13 2132

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 22 17 8 6 3 5 66 16 2222
2019 Does not provide services to public 38 24 17 9 6 4 3 66 15 2128

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 18 19 13 10 2 5 55 24 2225
2019 Does not provide services to public 35 18 18 12 11 3 3 56 25 2135

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 17 9 3 2 2 5 85 6 2221
2019 Does not provide services to public 63 17 9 4 2 2 3 84 7 2131

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 10 4 1 2 2 4 92 4 2222
2019 Does not provide services to public 78 9 4 2 2 3 3 91 5 2129

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 72 10 4 2 2 2 8 91 5 2222
2019 Does not provide services to public 79 6 3 2 1 2 7 93 3 2129

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 41 17 11 6 2 0 65 18 2235
2019 Does not provide services to public 21 45 18 10 4 2 0 68 14 2147
2018 Provides services to public 20 35 21 13 8 2 0 57 22 2243
2018 Does not provide services to public 22 43 18 10 5 2 0 66 15 2007
2017 Provides services to public 22 37 19 12 7 3 0 61 20 2106
2017 Does not provide services to public 25 41 17 10 4 3 0 68 14 1983

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 36 14 6 4 1 0 76 10 2232
2019 Does not provide services to public 34 41 14 7 3 2 0 76 10 2137
2018 Provides services to public 36 39 13 7 3 1 0 76 10 2226
2018 Does not provide services to public 37 42 12 5 2 2 0 81 7 1991
2017 Provides services to public 39 38 11 6 3 2 0 79 9 2102
2017 Does not provide services to public 39 42 10 5 2 2 0 83 7 1981
2014 Provides services to public 39 38 11 7 2 2 0 79 10 1793
2014 Does not provide services to public 37 42 11 6 2 2 0 81 8 1564
2011 Provides services to public 28 37 17 9 7 1 0 66 17 1940
2011 Does not provide services to public 31 42 14 6 4 3 0 75 11 1915

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 32 16 5 3 3 0 76 8 2232
2019 Does not provide services to public 37 36 16 5 2 4 0 76 8 2144
2018 Provides services to public 36 35 16 6 4 3 0 73 10 2223
2018 Does not provide services to public 36 38 15 5 2 3 0 77 7 1987
2017 Provides services to public 36 34 15 5 3 5 1 75 9 2103
2017 Does not provide services to public 39 36 14 4 2 5 1 79 6 1982
2014 Provides services to public 40 32 14 6 3 5 1 76 9 1793
2014 Does not provide services to public 36 39 13 4 2 6 0 80 6 1564

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 31 8 5 3 0 0 84 8 2239
2019 Does not provide services to public 50 34 8 5 2 0 0 85 8 2136
2018 Provides services to public 45 36 10 6 3 0 0 81 9 2227
2018 Does not provide services to public 47 38 8 4 3 0 0 85 7 1990
2017 Provides services to public 47 36 8 5 3 0 0 83 8 2102
2017 Does not provide services to public 49 36 8 5 2 0 0 85 7 1983
2014 Provides services to public 47 34 10 5 4 0 0 81 9 1788
2014 Does not provide services to public 47 37 10 5 2 0 0 84 7 1562
2011 Provides services to public 35 35 13 10 7 1 0 70 17 1940
2011 Does not provide services to public 38 38 11 8 5 0 0 77 13 1911

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 29 12 8 4 0 0 76 12 2236
2019 Does not provide services to public 44 32 13 8 3 0 0 76 11 2137
2018 Provides services to public 40 31 15 8 5 1 0 72 13 2225
2018 Does not provide services to public 42 33 14 7 5 0 0 75 11 1988
2017 Provides services to public 42 33 11 9 5 1 0 75 14 2102
2017 Does not provide services to public 46 31 13 7 3 0 0 76 10 1979
2014 Provides services to public 39 33 13 9 5 1 0 73 14 1796
2014 Does not provide services to public 37 37 13 9 3 1 0 74 13 1561
2011 Provides services to public 32 33 17 10 8 1 0 65 18 1938
2011 Does not provide services to public 38 33 15 10 4 1 0 71 14 1913

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 31 11 10 5 0 0 73 15 2226
2019 Does not provide services to public 40 34 12 9 4 0 0 75 13 2140
2018 Provides services to public 35 33 15 11 6 0 0 68 16 2224
2018 Does not provide services to public 38 36 14 8 5 0 0 74 12 1981
2017 Provides services to public 36 35 12 10 5 0 0 72 15 2102
2017 Does not provide services to public 41 35 12 8 4 0 0 76 12 1980
2014 Provides services to public 34 34 14 12 6 0 0 68 18 1797
2014 Does not provide services to public 33 40 13 11 4 0 0 73 15 1564
2011 Provides services to public 25 34 16 15 10 1 0 59 25 1939
2011 Does not provide services to public 32 35 14 12 6 0 0 68 18 1913

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 24 16 8 6 4 1 68 15 2236
2019 Does not provide services to public 42 28 14 9 4 2 1 72 14 2141
2018 Provides services to public 35 26 19 10 7 3 1 63 18 2225
2018 Does not provide services to public 40 26 15 10 5 2 0 68 16 1994
2017 Provides services to public 37 25 16 10 6 4 1 66 17 2100
2017 Does not provide services to public 42 25 16 8 5 3 1 70 14 1983
2014 Provides services to public 38 24 17 10 6 5 0 66 17 1795
2014 Does not provide services to public 37 28 16 10 4 4 0 68 15 1564
2011 Provides services to public 35 23 17 10 8 5 1 63 19 1939
2011 Does not provide services to public 40 25 14 10 7 4 1 67 18 1914
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 30 34 36 2234
2019 Does not provide services to public 26 39 35 2146
2018 Provides services to public 27 34 39 2209
2018 Does not provide services to public 27 38 35 2004
2017 Provides services to public 28 36 36 2103
2017 Does not provide services to public 27 40 34 1980
2014 Provides services to public 23 39 38 1793
2014 Does not provide services to public 25 40 35 1564
2011 Provides services to public 20 48 33 1944
2011 Does not provide services to public 21 49 30 1916

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 8 19 12 12 44 6 690
2019 Does not provide services to public 13 26 15 9 31 6 581
2018 Provides services to public 10 21 9 13 40 6 624
2018 Does not provide services to public 15 27 17 5 29 6 561
2017 Provides services to public 8 19 11 14 43 4 579
2017 Does not provide services to public 15 24 13 6 35 7 519
2014 Provides services to public 8 29 14 23 9999 27 411
2014 Does not provide services to public 16 33 15 11 9999 24 367
2011 Provides services to public 22 27 16 18 9999 16 381
2011 Does not provide services to public 30 27 20 11 9999 12 403
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 47 9 8 4 1 1 79 12 2233
2019 Does not provide services to public 36 48 8 5 2 0 1 85 7 2138

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 29 8 3 2 6 1 85 6 2235
2019 Does not provide services to public 55 28 8 3 1 3 1 87 5 2142
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 2232
2019 Does not provide services to public 12 88 2139
2018 Provides services to public 17 83 2237
2018 Does not provide services to public 14 86 2006

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 47 53 341
2019 Does not provide services to public 56 44 250
2018 Provides services to public 50 50 369
2018 Does not provide services to public 51 49 264

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 46 54 341
2019 Does not provide services to public 53 47 250
2018 Provides services to public 51 49 370
2018 Does not provide services to public 56 44 262

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 341
2019 Does not provide services to public 9 91 250
2018 Provides services to public 7 93 367
2018 Does not provide services to public 8 92 262

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 341
2019 Does not provide services to public 4 96 250
2018 Provides services to public 6 94 368
2018 Does not provide services to public 7 93 262

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 341
2019 Does not provide services to public 6 94 250
2018 Provides services to public 34 66 370
2018 Does not provide services to public 8 92 262

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 341
2019 Does not provide services to public 2 98 250
2018 Provides services to public 4 96 365
2018 Does not provide services to public 3 97 262

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 48 52 339
2019 Does not provide services to public 39 61 248
2018 Provides services to public 42 58 369
2018 Does not provide services to public 44 56 263

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 339
2019 Does not provide services to public 43 57 248
2018 Provides services to public 41 59 367
2018 Does not provide services to public 41 59 263

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 339
2019 Does not provide services to public 50 50 248
2018 Provides services to public 45 55 367
2018 Does not provide services to public 46 54 263

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 41 59 339
2019 Does not provide services to public 44 56 248
2018 Provides services to public 41 59 366
2018 Does not provide services to public 43 57 264

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 339
2019 Does not provide services to public 37 63 248
2018 Provides services to public 25 75 364
2018 Does not provide services to public 38 62 263

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 67 33 339
2019 Does not provide services to public 55 45 248
2018 Provides services to public 59 41 371
2018 Does not provide services to public 56 44 264

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 339
2019 Does not provide services to public 38 62 248
2018 Provides services to public 33 67 367
2018 Does not provide services to public 36 64 263

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 339
2019 Does not provide services to public 9 91 248
2018 Provides services to public 14 86 365
2018 Does not provide services to public 6 94 263

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 339
2019 Does not provide services to public 12 88 248
2018 Provides services to public 11 89 364
2018 Does not provide services to public 12 88 263

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 46 54 339
2019 Does not provide services to public 44 56 248
2018 Provides services to public 43 57 366
2018 Does not provide services to public 39 61 264

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 339
2019 Does not provide services to public 23 77 248
2018 Provides services to public 34 66 371
2018 Does not provide services to public 26 74 263

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 339
2019 Does not provide services to public 13 87 248
2018 Provides services to public 12 88 365
2018 Does not provide services to public 10 90 263

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 57 43 337
2019 Does not provide services to public 53 47 248
2018 Provides services to public 57 43 370
2018 Does not provide services to public 56 44 264

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 337
2019 Does not provide services to public 30 70 248
2018 Provides services to public 28 72 366
2018 Does not provide services to public 30 70 264

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 337
2019 Does not provide services to public 18 82 248
2018 Provides services to public 12 88 364
2018 Does not provide services to public 17 83 263

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 337
2019 Does not provide services to public 16 84 248
2018 Provides services to public 14 86 367
2018 Does not provide services to public 15 85 263

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 337
2019 Does not provide services to public 10 90 248
2018 Provides services to public 9 91 365
2018 Does not provide services to public 11 89 263

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 337
2019 Does not provide services to public 5 95 248
2018 Provides services to public 6 94 365
2018 Does not provide services to public 5 95 263

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 23 77 337
2019 Does not provide services to public 15 85 248
2018 Provides services to public 21 79 366
2018 Does not provide services to public 9 91 263

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 337
2019 Does not provide services to public 11 89 248
2018 Provides services to public 11 89 366
2018 Does not provide services to public 11 89 263

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 337
2019 Does not provide services to public 22 78 248
2018 Provides services to public 25 75 367
2018 Does not provide services to public 26 74 264

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 311
2019 Does not provide services to public 9 91 236
2018 Provides services to public 19 81 342
2018 Does not provide services to public 9 91 248

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 34 66 311
2019 Does not provide services to public 19 81 236
2018 Provides services to public 26 74 344
2018 Does not provide services to public 26 74 248

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 311
2019 Does not provide services to public 10 90 236
2018 Provides services to public 15 85 342
2018 Does not provide services to public 10 90 248

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 311
2019 Does not provide services to public 8 92 236
2018 Provides services to public 9 91 342
2018 Does not provide services to public 7 93 248

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 311
2019 Does not provide services to public 9 91 236
2018 Provides services to public 10 90 342
2018 Does not provide services to public 14 86 248

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 311
2019 Does not provide services to public 8 92 236
2018 Provides services to public 11 89 342
2018 Does not provide services to public 6 94 248

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 3 97 311
2019 Does not provide services to public 9 91 236
2018 Provides services to public 3 97 341
2018 Does not provide services to public 5 95 248

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 311
2019 Does not provide services to public 12 88 236
2018 Provides services to public 15 85 342
2018 Does not provide services to public 10 90 248

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 311
2019 Does not provide services to public 15 85 236
2018 Provides services to public 9 91 342
2018 Does not provide services to public 10 90 249

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 311
2019 Does not provide services to public 35 65 236
2018 Provides services to public 27 73 342
2018 Does not provide services to public 29 71 248

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 311
2019 Does not provide services to public 10 90 236
2018 Provides services to public 10 90 343
2018 Does not provide services to public 9 91 248

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 311
2019 Does not provide services to public 45 55 236
2018 Provides services to public 41 59 344
2018 Does not provide services to public 44 56 251

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 311
2019 Does not provide services to public 56 44 236
2018 Provides services to public 53 47 346
2018 Does not provide services to public 52 48 250

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 311
2019 Does not provide services to public 4 96 236
2018 Provides services to public 4 96 344
2018 Does not provide services to public 4 96 248

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 311
2019 Does not provide services to public 13 87 236
2018 Provides services to public 11 89 344
2018 Does not provide services to public 11 89 248

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 24 76 2228
2019 Does not provide services to public 19 81 2140

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 20 17 9 8 17 7 55 23 2226
2019 Does not provide services to public 16 19 18 10 8 23 7 49 25 2144
2018 Provides services to public 20 20 21 11 8 15 5 50 23 2231
2018 Does not provide services to public 15 19 20 9 8 23 7 48 24 2000
2017 Provides services to public 19 19 17 9 8 19 8 53 24 2102
2017 Does not provide services to public 16 19 17 8 6 24 9 53 21 1981
2014 Provides services to public 21 20 19 8 7 17 7 54 20 1792
2014 Does not provide services to public 15 22 18 8 6 24 7 55 20 1564

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 27 15 7 5 6 1 70 14 2225
2019 Does not provide services to public 30 32 17 8 5 7 1 67 15 2144
2018 Provides services to public 31 30 19 7 6 6 1 66 14 2230
2018 Does not provide services to public 27 33 19 7 6 8 1 65 14 1995
2017 Provides services to public 31 29 16 9 5 8 2 66 16 2098
2017 Does not provide services to public 28 31 17 8 5 10 1 67 14 1983
2014 Provides services to public 30 29 19 8 4 7 2 65 14 1794
2014 Does not provide services to public 26 34 16 6 4 13 1 69 12 1566
2011 Provides services to public 30 36 15 9 6 3 0 69 15 1942
2011 Does not provide services to public 33 38 14 6 4 4 0 74 11 1915
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 2230
2019 Does not provide services to public 5 95 2143
2018 Provides services to public 8 92 2218
2018 Does not provide services to public 6 94 2000

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 42 58 165
2019 Does not provide services to public 48 52 104
2018 Provides services to public 45 55 172
2018 Does not provide services to public 41 59 109

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 63 37 165
2019 Does not provide services to public 69 31 104
2018 Provides services to public 70 30 174
2018 Does not provide services to public 78 22 109

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 165
2019 Does not provide services to public 9 91 104
2018 Provides services to public 6 94 170
2018 Does not provide services to public 10 90 109

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 34 66 165
2019 Does not provide services to public 9 91 104
2018 Provides services to public 26 74 173
2018 Does not provide services to public 11 89 109

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 165
2019 Does not provide services to public 9 91 104
2018 Provides services to public 8 92 170
2018 Does not provide services to public 10 90 109

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 162
2019 Does not provide services to public 19 81 103
2018 Provides services to public 17 83 171
2018 Does not provide services to public 14 86 109

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 162
2019 Does not provide services to public 10 90 103
2018 Provides services to public 19 81 171
2018 Does not provide services to public 13 87 109

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 162
2019 Does not provide services to public 8 92 103
2018 Provides services to public 7 93 170
2018 Does not provide services to public 7 93 109

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 4 96 162
2019 Does not provide services to public 0 100 103

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 35 65 162
2019 Does not provide services to public 23 77 103
2018 Provides services to public 31 69 171
2018 Does not provide services to public 25 75 109

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 34 66 162
2019 Does not provide services to public 37 63 103
2018 Provides services to public 39 61 173
2018 Does not provide services to public 37 63 109

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 162
2019 Does not provide services to public 0 100 103

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 162
2019 Does not provide services to public 0 100 103

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 162
2019 Does not provide services to public 6 94 103
2018 Provides services to public 5 95 169
2018 Does not provide services to public 6 94 109

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 162
2019 Does not provide services to public 15 85 103
2018 Provides services to public 9 91 169
2018 Does not provide services to public 13 87 109

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 162
2019 Does not provide services to public 9 91 103
2018 Provides services to public 9 91 170
2018 Does not provide services to public 13 87 109

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 162
2019 Does not provide services to public 0 100 103

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 162
2019 Does not provide services to public 20 80 103
2018 Provides services to public 20 80 173
2018 Does not provide services to public 15 85 109

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 32 68 162
2019 Does not provide services to public 36 64 104
2018 Provides services to public 30 70 172
2018 Does not provide services to public 29 71 109

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 162
2019 Does not provide services to public 5 95 104
2018 Provides services to public 18 82 168
2018 Does not provide services to public 17 83 109

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 6 94 162
2019 Does not provide services to public 11 89 104
2018 Provides services to public 6 94 168
2018 Does not provide services to public 12 88 109

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 162
2019 Does not provide services to public 13 87 104
2018 Provides services to public 15 85 169
2018 Does not provide services to public 14 86 109

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 162
2019 Does not provide services to public 4 96 104

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 162
2019 Does not provide services to public 6 94 104
2018 Provides services to public 13 87 169
2018 Does not provide services to public 15 85 109

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 162
2019 Does not provide services to public 5 95 104
2018 Provides services to public 10 90 170
2018 Does not provide services to public 8 92 109

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 162
2019 Does not provide services to public 50 50 104
2018 Provides services to public 50 50 174
2018 Does not provide services to public 54 46 109

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 2227
2019 Does not provide services to public 10 90 2141

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 17 18 4 4 23 8 62 12 2226
2019 Does not provide services to public 19 17 21 5 3 28 8 54 13 2141
2018 Provides services to public 23 19 25 5 4 19 6 55 12 2231
2018 Does not provide services to public 17 19 22 4 3 29 6 55 10 1999
2017 Provides services to public 22 19 19 4 3 24 9 61 11 2098
2017 Does not provide services to public 18 17 19 3 2 32 8 59 9 1982
2014 Provides services to public 24 20 19 3 3 23 7 64 9 1791
2014 Does not provide services to public 17 23 17 3 2 31 7 65 7 1564

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 27 16 4 3 9 2 75 8 2227
2019 Does not provide services to public 34 30 17 5 3 9 1 72 9 2143
2018 Provides services to public 34 28 20 6 4 7 2 68 10 2226
2018 Does not provide services to public 28 34 18 4 3 12 1 71 8 1998
2017 Provides services to public 34 28 16 5 3 11 3 73 9 2099
2017 Does not provide services to public 32 32 16 3 2 12 2 75 7 1983
2014 Provides services to public 34 29 17 4 3 11 3 72 8 1796
2014 Does not provide services to public 31 32 15 3 2 16 1 75 6 1564
2011 Provides services to public 36 36 16 5 3 4 0 74 9 1942
2011 Does not provide services to public 40 37 11 4 2 6 0 82 6 1918
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 24 22 15 22 0 0 40 38 2234
2019 Does not provide services to public 17 27 21 15 20 0 1 44 35 2142
2018 Provides services to public 12 21 23 18 26 0 0 33 45 2237
2018 Does not provide services to public 15 23 24 17 21 0 1 38 38 2003
2017 Provides services to public 11 21 21 19 27 0 0 32 47 2107
2017 Does not provide services to public 16 22 21 17 23 0 1 39 40 1982

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 28 21 13 8 0 0 59 21 2235
2019 Does not provide services to public 20 29 27 15 8 0 0 49 23 2142
2018 Provides services to public 26 27 25 13 8 0 0 54 21 2234
2018 Does not provide services to public 17 27 29 16 10 0 0 44 27 2003
2017 Provides services to public 28 28 22 12 8 0 1 57 20 2106
2017 Does not provide services to public 21 28 26 14 10 0 1 50 24 1981

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 25 13 6 3 0 3 77 10 2220
2019 Does not provide services to public 33 33 20 9 4 0 1 66 14 2133
2018 Provides services to public 40 28 18 7 3 0 4 71 10 2225
2018 Does not provide services to public 26 32 25 10 5 0 1 60 15 1993
2017 Provides services to public 43 25 16 7 4 0 5 72 11 2099
2017 Does not provide services to public 30 32 20 10 5 0 2 64 16 1976

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 24 20 14 16 0 0 49 31 2228
2019 Does not provide services to public 20 27 21 18 14 0 0 47 32 2132
2018 Provides services to public 20 23 23 16 18 0 1 43 34 2227
2018 Does not provide services to public 18 24 24 17 15 0 1 43 33 1995
2017 Provides services to public 25 23 23 14 14 0 1 49 28 2106
2017 Does not provide services to public 23 23 23 17 13 0 1 46 31 1983

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 22 14 6 4 0 2 75 11 2235
2019 Does not provide services to public 50 26 13 5 4 0 2 77 10 2138
2018 Provides services to public 47 24 14 7 5 0 3 74 12 2216
2018 Does not provide services to public 44 28 15 6 4 0 3 74 10 1996
2017 Provides services to public 46 25 15 5 4 0 4 74 10 2103
2017 Does not provide services to public 44 26 14 6 4 0 4 74 11 1977

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 28 20 9 9 0 0 61 19 2236
2019 Does not provide services to public 31 30 21 9 8 0 0 62 18 2143
2018 Provides services to public 29 27 22 11 10 0 1 56 21 2234
2018 Does not provide services to public 28 30 23 10 8 0 1 59 18 1998
2017 Provides services to public 29 31 19 13 7 0 0 61 20 2098
2017 Does not provide services to public 31 30 22 10 6 0 0 62 16 1971

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 31 18 10 6 0 1 65 16 2232
2019 Does not provide services to public 31 35 19 9 5 0 1 66 14 2138
2018 Provides services to public 26 31 24 10 8 0 1 58 18 2227
2018 Does not provide services to public 26 36 22 10 5 0 1 62 15 1999
2017 Provides services to public 30 31 19 12 7 0 1 62 19 2097
2017 Does not provide services to public 30 33 20 10 4 1 1 65 15 1974

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 29 18 9 6 1 1 67 15 2232
2019 Does not provide services to public 23 36 23 12 6 0 0 59 17 2139
2018 Provides services to public 30 30 21 11 6 1 2 61 17 2224
2018 Does not provide services to public 20 34 24 15 6 0 1 54 21 1996
2017 Provides services to public 32 30 20 10 6 0 1 64 16 2096
2017 Does not provide services to public 23 34 22 13 6 1 1 58 19 1971

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 28 16 9 7 0 1 69 15 2231
2019 Does not provide services to public 30 32 21 11 6 0 0 62 17 2130
2018 Provides services to public 31 31 19 11 6 0 1 63 17 2227
2018 Does not provide services to public 26 33 22 12 7 0 1 59 19 1993
2017 Provides services to public 33 31 18 11 6 0 1 65 17 2099
2017 Does not provide services to public 29 32 20 10 6 1 1 62 17 1976

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 25 14 8 6 0 0 71 14 2230
2019 Does not provide services to public 44 27 15 7 6 0 0 72 13 2134

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 29 16 6 3 0 1 74 10 2223
2019 Does not provide services to public 39 32 17 7 4 0 0 72 11 2133
2018 Provides services to public 40 32 16 8 3 1 1 73 11 2224
2018 Does not provide services to public 33 32 20 10 4 0 1 66 14 1992
2017 Provides services to public 42 30 16 6 3 0 1 74 10 2093
2017 Does not provide services to public 35 33 17 9 4 0 1 70 13 1970

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 26 14 5 4 0 0 77 9 2224
2019 Does not provide services to public 54 27 10 4 3 0 1 82 7 2132
2018 Provides services to public 50 26 13 6 5 0 1 77 11 2227
2018 Does not provide services to public 55 27 10 4 3 0 1 83 7 1991
2017 Provides services to public 55 25 13 5 2 0 1 80 7 2102
2017 Does not provide services to public 58 24 11 4 2 0 1 82 7 1976

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 12 5 3 2 1 4 91 5 2222
2019 Does not provide services to public 78 11 3 2 2 1 5 93 3 2131
2018 Provides services to public 67 16 7 3 2 2 3 87 6 2220
2018 Does not provide services to public 74 15 4 2 2 1 4 93 3 1993

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 69 15 7 3 4 0 1 85 7 2231
2019 Does not provide services to public 73 12 6 4 3 0 1 86 7 2129
2018 Provides services to public 66 15 8 4 4 0 2 84 9 2226
2018 Does not provide services to public 70 14 6 3 4 1 2 87 7 1986
2017 Provides services to public 70 14 7 4 3 0 2 86 7 2107
2017 Does not provide services to public 77 11 4 3 2 1 2 91 5 1976

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 30 13 5 3 0 0 79 8 2222
2019 Does not provide services to public 51 30 12 4 2 0 0 82 6 2127
2018 Provides services to public 43 32 16 6 3 0 1 75 9 2237
2018 Does not provide services to public 49 31 12 5 3 0 0 81 7 1992
2017 Provides services to public 44 33 14 5 3 0 1 78 8 2105
2017 Does not provide services to public 54 29 10 4 2 0 1 84 6 1978

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 19 9 6 5 0 1 79 11 2214
2019 Does not provide services to public 58 22 9 5 4 0 1 81 10 2122
2018 Provides services to public 48 25 13 7 7 0 1 74 14 2233
2018 Does not provide services to public 55 23 11 5 6 0 0 78 11 1984
2017 Provides services to public 55 22 11 7 4 0 1 78 11 2104
2017 Does not provide services to public 63 20 7 5 3 0 1 84 8 1978

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 12 5 2 1 0 16 90 4 2210
2019 Does not provide services to public 58 14 6 3 1 0 17 88 4 2115
2018 Provides services to public 54 15 7 2 1 0 20 87 5 2219
2018 Does not provide services to public 53 16 6 2 1 0 21 87 4 1982
2017 Provides services to public 56 15 6 2 2 0 19 88 5 2097
2017 Does not provide services to public 58 13 5 2 1 0 21 90 3 1982

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 27 15 5 3 0 1 77 8 2220
2019 Does not provide services to public 69 19 7 2 1 0 3 90 3 2126
2018 Provides services to public 44 29 16 6 3 0 2 75 9 2231
2018 Does not provide services to public 61 25 7 2 1 0 3 90 3 1983
2017 Provides services to public 50 29 13 4 2 0 2 81 6 2096
2017 Does not provide services to public 66 21 6 1 1 1 5 91 3 1966

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 18 11 6 8 0 2 74 15 2229
2019 Does not provide services to public 55 17 10 8 9 0 1 73 17 2131
2018 Provides services to public 48 20 12 8 11 0 2 69 19 2234
2018 Does not provide services to public 51 17 12 8 9 0 2 70 17 1993
2017 Provides services to public 48 21 12 8 10 0 2 70 18 2106
2017 Does not provide services to public 51 19 11 8 7 0 3 73 15 1984

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 27 13 3 2 0 1 82 6 2222
2019 Does not provide services to public 52 30 13 3 2 0 1 82 5 2129
2018 Provides services to public 47 32 13 4 2 0 2 80 6 2235
2018 Does not provide services to public 49 32 13 3 2 0 2 82 4 1992
2017 Provides services to public 52 30 11 3 2 0 2 84 5 2102
2017 Does not provide services to public 54 28 12 4 1 0 2 83 5 1977

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 36 29 11 5 0 0 55 15 2241
2019 Does not provide services to public 15 34 34 13 4 0 0 49 17 2147
2018 Provides services to public 16 32 34 14 5 0 0 48 18 2246
2018 Does not provide services to public 14 32 34 15 4 0 0 46 20 2003
2017 Provides services to public 15 32 35 12 6 0 0 48 18 2106
2017 Does not provide services to public 13 31 38 13 5 0 0 44 18 1986

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 19 38 21 11 0 0 32 31 2216
2019 Does not provide services to public 8 19 36 23 12 0 0 36 27 2132
2018 Provides services to public 11 19 39 20 11 0 1 31 30 2224
2018 Does not provide services to public 8 19 36 25 11 0 0 36 28 1993
2017 Provides services to public 9 20 37 22 11 0 1 34 29 2097
2017 Does not provide services to public 6 16 39 26 12 0 0 38 23 1976

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 37 17 12 7 3 0 63 20 2236
2019 Does not provide services to public 27 45 15 9 3 2 0 73 12 2138
2018 Provides services to public 18 38 18 14 8 2 0 58 23 2243
2018 Does not provide services to public 23 41 17 10 5 3 0 66 16 1999
2017 Provides services to public 15 32 21 14 12 5 1 50 27 2102
2017 Does not provide services to public 18 41 18 11 6 6 0 63 17 1984

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 33 18 13 9 2 0 59 23 2232
2019 Does not provide services to public 23 37 18 13 8 1 0 61 21 2141
2018 Provides services to public 20 34 19 15 9 2 0 56 25 2241
2018 Does not provide services to public 20 39 18 13 8 2 0 61 21 2004
2017 Provides services to public 20 36 17 17 9 2 0 57 26 2106
2017 Does not provide services to public 19 41 16 13 8 3 0 63 21 1983
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 12 88 2234
2019 Does not provide services to public 10 90 2141
2017 Provides services to public 14 86 2096
2017 Does not provide services to public 12 88 1980
2014 Provides services to public 13 87 1792
2014 Does not provide services to public 10 90 1558

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 77 23 282
2019 Does not provide services to public 76 24 218
2017 Provides services to public 74 26 282
2017 Does not provide services to public 70 30 231
2014 Provides services to public 79 21 220
2014 Does not provide services to public 76 24 166

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 38 7 5 2 1 3 85 7 212
2019 Does not provide services to public 49 35 5 8 2 0 1 85 10 168
2017 Provides services to public 48 34 5 7 4 0 2 83 11 209
2017 Does not provide services to public 42 41 7 4 2 1 2 86 6 165
2014 Provides services to public 51 39 2 5 2 1 0 91 6 171
2014 Does not provide services to public 48 36 10 7 0 0 0 83 7 128
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 25 25 14 17 2 0 16 84 2236
2019 Does not provide services to public 18 28 24 15 14 1 0 18 82 2143
2018 Provides services to public 15 25 24 15 19 2 0 15 85 2235
2018 Does not provide services to public 21 26 23 14 14 2 0 22 78 2004
2017 Provides services to public 12 23 24 15 22 2 0 13 87 2106
2017 Does not provide services to public 23 24 22 14 14 2 0 24 76 1985

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 69 31 1785
2019 Does not provide services to public 66 34 1724

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 1758
2019 Does not provide services to public 35 65 1686
2018 Provides services to public 32 68 1813
2018 Does not provide services to public 32 68 1510

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 24 17 18 22 2 4 40 42 1763
2019 Does not provide services to public 9 24 17 21 23 1 5 35 47 1692
2018 Provides services to public 13 26 16 20 21 1 2 40 43 1826
2018 Does not provide services to public 12 24 18 19 22 1 4 38 43 1524
2017 Provides services to public 14 24 14 18 24 1 4 40 45 1763
2017 Does not provide services to public 12 24 14 20 21 1 7 40 45 1463

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 17 19 19 31 3 6 25 55 1759
2019 Does not provide services to public 4 13 18 21 35 2 6 19 61 1688
2018 Provides services to public 5 13 17 20 36 2 6 20 61 1824
2018 Does not provide services to public 4 12 17 21 38 2 6 17 65 1525
2017 Provides services to public 4 10 13 18 43 4 8 17 69 1757
2017 Does not provide services to public 4 11 11 18 45 3 8 17 70 1462

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 20 14 9 10 2 8 64 20 2215
2019 Does not provide services to public 39 19 16 8 10 1 7 63 20 2111
2018 Provides services to public 35 19 16 10 11 2 7 59 23 2231
2018 Does not provide services to public 39 19 16 8 8 1 8 64 19 2000
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