2019 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	48	5	14	4	77	18	1089
2019	Provides services to public - French only	19	65	5	10	1	84	11	94
2019	Provides services to public - Both English and French	29	48	10	9	3	78	12	568
2017	Provides services to public - English only	18	50	5	19	9	68	27	1152
2017	Provides services to public - French only	12	53	12	13	10	65	23	99
2017	Provides services to public - Both English and French	22	48	8	14	8	71	22	683
2014	Provides services to public - English only	21	51	4	17	7	72	24	1390
2014	Provides services to public - French only	20	50	13	13	5	69	18	111
2014	Provides services to public - Both English and French	23	49	6	15	7	72	22	707
2011	Provides services to public - English only	19	48	5	20	8	67	28	1448
2011	Provides services to public - French only	22	51	11	16	1	73	17	102
2011	Provides services to public - Both English and French	22	49	7	17	5	71	22	698
2008	Provides services to public - English only	25	50	5	14	6	75	20	1051
2008	Provides services to public - French only	25	47	10	16	2	72	18	59
2008	Provides services to public - Both English and French	29	49	6	12	4	78	16	579

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	12	4	1	1	1	94	2	1088
2019	Provides services to public - French only	60	36	1	3	0	0	96	3	94
2019	Provides services to public - Both English and French	50	26	8	10	5	1	76	16	567
2017	Provides services to public - English only	80	14	3	1	1	1	95	2	1153
2017	Provides services to public - French only	52	39	2	6	0	1	92	6	99
2017	Provides services to public - Both English and French	49	28	8	9	6	0	77	15	681
2014	Provides services to public - English only	82	12	3	1	0	1	96	2	1391
2014	Provides services to public - French only	49	38	7	4	1	1	88	5	111
2014	Provides services to public - Both English and French	42	28	8	13	9	1	71	22	707
2011	Provides services to public - English only	85	10	2	1	1	1	96	2	1448
2011	Provides services to public - French only	56	33	7	3	1	0	89	4	102
2011	Provides services to public - Both English and French	51	23	7	11	8	0	74	19	697
2008	Provides services to public - English only	84	11	2	1	1	1	96	2	1049
2008	Provides services to public - French only	46	38	5	9	2	0	84	11	59
2008	Provides services to public - Both English and French	50	23	7	11	8	0	73	19	580

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	40	7	11	4	0	78	15	1087
2019	Provides services to public - French only	28	41	11	16	3	1	70	20	93
2019	Provides services to public - Both English and French	37	41	8	10	5	0	78	14	567
2017	Provides services to public - English only	36	38	5	13	7	0	74	20	1148
2017	Provides services to public - French only	19	47	17	8	8	0	66	16	98
2017	Provides services to public - Both English and French	33	38	10	12	7	0	71	19	683
2014	Provides services to public - English only	40	36	7	12	6	0	76	18	1391
2014	Provides services to public - French only	26	36	14	14	10	0	62	23	111
2014	Provides services to public - Both English and French	35	38	6	12	8	0	73	21	706
2011	Provides services to public - English only	34	40	9	10	7	0	74	17	1447
2011	Provides services to public - French only	20	46	13	16	4	1	67	20	103
2011	Provides services to public - Both English and French	37	39	9	10	5	0	76	15	698

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	38	14	19	12	55	31	1088
2019	Provides services to public - French only	10	37	21	20	12	47	32	94
2019	Provides services to public - Both English and French	17	37	16	20	11	54	30	566
2017	Provides services to public - English only	15	39	10	21	14	55	35	1151
2017	Provides services to public - French only	13	43	15	21	7	57	28	99
2017	Provides services to public - Both English and French	15	37	18	19	11	53	30	683
2014	Provides services to public - English only	17	39	10	22	12	55	34	1389
2014	Provides services to public - French only	7	44	18	24	7	51	31	111
2014	Provides services to public - Both English and French	15	37	15	21	12	53	33	707
2011	Provides services to public - English only	16	41	11	19	13	57	32	1449
2011	Provides services to public - French only	16	45	16	16	7	61	23	102
2011	Provides services to public - Both English and French	17	43	15	17	7	61	24	697
2008	Provides services to public - English only	16	44	11	19	10	60	29	1048
2008	Provides services to public - French only	17	49	14	13	6	66	20	59
2008	Provides services to public - Both English and French	15	41	17	18	9	56	26	580

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	42	9	9	4	0	78	13	1084
2019	Provides services to public - French only	28	56	10	4	2	0	84	6	93
2019	Provides services to public - Both English and French	38	43	11	7	1	0	80	9	561
2017	Provides services to public - English only	35	42	9	10	5	0	76	15	1146
2017	Provides services to public - French only	26	56	10	7	1	0	82	8	98
2017	Provides services to public - Both English and French	36	45	10	7	2	1	81	9	682
2014	Provides services to public - English only	39	41	7	9	4	0	80	13	1390
2014	Provides services to public - French only	17	57	13	8	5	0	75	13	110
2014	Provides services to public - Both English and French	35	44	9	9	3	0	80	11	703

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	36	12	10	8	0	0	69	18	1084
2019	Provides services to public - French only	11	40	19	19	10	0	1	52	29	94
2019	Provides services to public - Both English and French	33	35	16	10	6	0	0	68	16	568
2017	Provides services to public - English only	28	36	12	13	10	0	0	65	24	1149
2017	Provides services to public - French only	17	41	13	12	14	0	2	60	27	99
2017	Provides services to public - Both English and French	29	39	14	10	7	0	1	68	18	683
2014	Provides services to public - English only	32	35	12	12	9	1	0	67	21	1390
2014	Provides services to public - French only	9	38	21	12	20	0	0	47	32	110
2014	Provides services to public - Both English and French	27	38	16	12	6	0	1	66	19	706
2011	Provides services to public - English only	31	38	11	11	8	0	0	70	19	1446
2011	Provides services to public - French only	17	36	22	13	11	0	1	54	24	103
2011	Provides services to public - Both English and French	31	40	13	9	6	1	0	72	16	696

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	39	14	9	7	70	16	1089
2019	Provides services to public - French only	8	45	30	11	5	54	16	94
2019	Provides services to public - Both English and French	27	45	15	9	3	72	13	568
2017	Provides services to public - English only	28	43	12	9	7	71	16	1152
2017	Provides services to public - French only	19	46	23	7	4	66	11	99
2017	Provides services to public - Both English and French	27	44	15	10	4	71	14	683
2014	Provides services to public - English only	26	48	12	8	7	73	15	1391
2014	Provides services to public - French only	12	49	24	14	2	60	15	111
2014	Provides services to public - Both English and French	25	47	16	8	4	73	11	707
2011	Provides services to public - English only	31	40	13	10	6	71	16	1446
2011	Provides services to public - French only	25	48	18	8	1	73	9	103
2011	Provides services to public - Both English and French	34	41	13	8	4	75	12	697
2008	Provides services to public - English only	30	44	12	9	5	74	14	1035
2008	Provides services to public - French only	23	47	20	8	2	71	10	59
2008	Provides services to public - Both English and French	31	45	13	8	3	76	11	575

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	37	16	17	10	0	56	27	1088
2019	Provides services to public - French only	8	34	35	16	8	0	41	24	94
2019	Provides services to public - Both English and French	20	36	22	16	7	0	55	23	568
2017	Provides services to public - English only	17	33	17	18	15	0	51	32	1149
2017	Provides services to public - French only	9	27	33	24	6	0	36	30	99
2017	Provides services to public - Both English and French	18	36	23	13	10	0	55	23	684
2014	Provides services to public - English only	17	35	18	17	14	0	51	30	1391
2014	Provides services to public - French only	7	31	31	20	12	0	38	32	111
2014	Provides services to public - Both English and French	18	35	22	15	9	0	53	24	707
2011	Provides services to public - English only	14	36	17	18	15	1	50	33	1447
2011	Provides services to public - French only	13	34	26	17	9	1	47	26	103
2011	Provides services to public - Both English and French	19	35	20	15	10	0	55	25	696

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	42	12	13	6	0	69	19	1079
2019	Provides services to public - French only	6	60	22	10	2	0	67	12	93
2019	Provides services to public - Both English and French	20	45	18	11	6	0	66	16	566
2017	Provides services to public - English only	24	42	15	13	6	0	66	19	1149
2017	Provides services to public - French only	15	49	19	13	2	1	65	15	99
2017	Provides services to public - Both English and French	22	42	16	15	5	0	64	20	683

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	41	12	6	4	0	0	78	10	1084
2019	Provides services to public - French only	16	52	24	4	3	0	1	69	8	94
2019	Provides services to public - Both English and French	32	44	15	6	3	0	0	76	9	567
2017	Provides services to public - English only	34	45	10	6	4	1	0	79	11	1148
2017	Provides services to public - French only	18	49	19	10	3	0	0	68	13	99
2017	Provides services to public - Both English and French	32	43	13	8	4	0	0	75	12	683
2014	Provides services to public - English only	37	41	12	7	3	0	0	78	10	1391
2014	Provides services to public - French only	12	48	31	7	3	0	0	59	10	111
2014	Provides services to public - Both English and French	31	47	13	6	2	1	0	79	8	705
2011	Provides services to public - English only	32	43	12	8	4	1	0	75	12	1446
2011	Provides services to public - French only	23	46	18	11	1	1	0	70	12	103
2011	Provides services to public - Both English and French	33	44	13	7	3	1	0	77	9	696
2008	Provides services to public - English only	34	44	11	6	4	0	0	79	10	1049
2008	Provides services to public - French only	27	46	22	5	0	0	0	73	5	59
2008	Provides services to public - Both English and French	36	43	11	6	3	1	0	80	9	580

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	36	17	13	10	60	23	1086
2019	Provides services to public - French only	4	36	34	15	10	41	25	93
2019	Provides services to public - Both English and French	21	39	20	13	7	60	20	568
2017	Provides services to public - English only	20	37	15	14	13	57	28	1148
2017	Provides services to public - French only	7	37	25	22	8	44	31	98
2017	Provides services to public - Both English and French	20	38	19	14	8	58	22	682

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	35	12	3	3	82	7	1086
2019	Provides services to public - French only	28	50	15	1	5	78	6	93
2019	Provides services to public - Both English and French	44	39	12	4	1	83	5	564
2017	Provides services to public - English only	52	34	9	3	2	86	5	1148
2017	Provides services to public - French only	26	55	11	5	3	81	8	99
2017	Provides services to public - Both English and French	47	40	8	3	2	87	5	682
2014	Provides services to public - English only	60	28	8	2	2	88	4	1390
2014	Provides services to public - French only	36	46	13	4	1	82	5	111
2014	Provides services to public - Both English and French	53	37	8	1	1	90	2	706
2011	Provides services to public - English only	56	33	7	3	1	89	4	1443
2011	Provides services to public - French only	39	43	14	3	0	83	3	103
2011	Provides services to public - Both English and French	52	37	8	2	1	89	2	697

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	42	14	13	9	0	65	21	1084
2019	Provides services to public - French only	8	31	33	18	11	0	38	29	94
2019	Provides services to public - Both English and French	21	40	19	13	6	1	61	19	567
2017	Provides services to public - English only	21	40	14	15	9	0	61	25	1146
2017	Provides services to public - French only	10	37	22	24	6	0	47	31	98
2017	Provides services to public - Both English and French	22	40	17	13	8	0	62	21	682
2014	Provides services to public - English only	18	41	13	17	11	0	58	28	1391
2014	Provides services to public - French only	3	35	30	22	11	0	38	33	111
2014	Provides services to public - Both English and French	18	41	17	15	9	0	59	24	707
2011	Provides services to public - English only	20	42	12	15	10	0	63	25	1442
2011	Provides services to public - French only	5	49	23	17	5	1	54	23	103
2011	Provides services to public - Both English and French	24	43	14	11	8	0	67	18	697

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	39	17	11	8	0	63	19	1085
2019	Provides services to public - French only	4	34	41	11	11	0	38	21	94
2019	Provides services to public - Both English and French	24	34	24	12	6	0	58	18	566
2017	Provides services to public - English only	23	35	17	15	9	0	58	24	1148
2017	Provides services to public - French only	12	37	20	25	6	0	49	31	98
2017	Provides services to public - Both English and French	24	37	20	12	6	1	61	19	681
2014	Provides services to public - English only	22	37	16	14	10	0	59	25	1388
2014	Provides services to public - French only	7	31	29	24	8	0	39	32	111
2014	Provides services to public - Both English and French	23	38	20	12	6	0	61	18	706

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	44	14	11	7	0	68	18	1069
2019	Provides services to public - French only	5	49	29	12	4	0	54	16	92
2019	Provides services to public - Both English and French	23	39	19	15	5	0	62	19	556
2017	Provides services to public - English only	24	39	16	13	9	0	63	21	1147
2017	Provides services to public - French only	10	41	29	15	3	1	52	18	99
2017	Provides services to public - Both English and French	22	38	21	13	6	0	60	19	682
2014	Provides services to public - English only	25	39	15	13	7	0	64	20	1390
2014	Provides services to public - French only	6	40	34	15	5	0	47	20	111
2014	Provides services to public - Both English and French	23	41	18	12	5	0	65	17	707
2011	Provides services to public - English only	30	39	13	12	4	1	70	17	1445
2011	Provides services to public - French only	13	48	26	10	2	1	62	12	103
2011	Provides services to public - Both English and French	30	40	16	9	4	0	71	14	696

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	40	12	6	4	0	78	10	1092
2019	Provides services to public - French only	18	55	18	4	4	0	73	9	94
2019	Provides services to public - Both English and French	33	46	12	6	2	0	79	9	568
2017	Provides services to public - English only	36	42	12	7	4	0	78	11	1146
2017	Provides services to public - French only	21	50	18	7	3	0	71	10	98
2017	Provides services to public - Both English and French	35	43	12	6	3	0	79	9	678
2014	Provides services to public - English only	39	42	9	5	4	0	82	9	1391
2014	Provides services to public - French only	22	53	18	5	2	0	75	7	111
2014	Provides services to public - Both English and French	36	45	12	4	2	0	82	6	707
2011	Provides services to public - English only	40	42	9	5	4	0	82	9	1446
2011	Provides services to public - French only	34	51	13	0	1	1	85	1	103
2011	Provides services to public - Both English and French	39	44	8	7	2	0	84	9	696
2008	Provides services to public - English only	40	41	10	6	3	0	82	8	1050
2008	Provides services to public - French only	28	52	16	1	1	0	81	3	59
2008	Provides services to public - Both English and French	39	46	9	5	1	0	85	6	580

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	38	18	6	5	0	0	71	11	1086
2019	Provides services to public - French only	17	47	28	7	1	0	0	65	8	93
2019	Provides services to public - Both English and French	30	36	19	10	5	0	0	66	15	562
2017	Provides services to public - English only	29	37	22	7	5	0	0	66	12	1151
2017	Provides services to public - French only	26	48	15	8	2	0	0	75	10	99
2017	Provides services to public - Both English and French	29	38	19	8	5	0	1	68	13	684
2014	Provides services to public - English only	31	35	22	7	4	0	0	67	11	1391
2014	Provides services to public - French only	21	50	22	5	3	0	0	70	7	111
2014	Provides services to public - Both English and French	27	38	20	9	4	1	1	66	13	707
2011	Provides services to public - English only	30	35	22	8	5	0	0	65	13	1447
2011	Provides services to public - French only	18	43	22	11	6	0	0	62	17	103
2011	Provides services to public - Both English and French	26	32	22	10	10	0	0	58	20	698
2008	Provides services to public - English only	24	38	21	11	5	0	0	63	16	1050
2008	Provides services to public - French only	21	37	17	21	3	0	0	58	25	59
2008	Provides services to public - Both English and French	24	32	22	14	8	0	1	56	22	579

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	27	37	17	7	0	1	25	38	1085
2019	Provides services to public - French only	11	40	35	13	1	0	0	14	51	94
2019	Provides services to public - Both English and French	11	32	35	15	6	0	1	21	43	568
2017	Provides services to public - English only	11	24	39	16	7	1	2	24	36	1150
2017	Provides services to public - French only	6	39	35	16	1	1	2	18	46	98
2017	Provides services to public - Both English and French	13	27	34	15	8	1	2	24	41	676
2014	Provides services to public - English only	10	25	39	17	7	1	1	25	35	1387
2014	Provides services to public - French only	11	32	42	10	4	0	2	14	44	110
2014	Provides services to public - Both English and French	10	33	35	15	5	0	1	20	44	707
2011	Provides services to public - English only	8	25	40	17	8	1	2	25	34	1443
2011	Provides services to public - French only	7	22	49	16	4	0	2	21	29	103
2011	Provides services to public - Both English and French	12	31	34	15	6	1	2	21	43	696
2008	Provides services to public - English only	9	30	39	15	5	1	1	21	40	1049
2008	Provides services to public - French only	8	43	37	10	0	0	2	10	52	59
2008	Provides services to public - Both English and French	9	36	33	14	6	1	2	20	46	580

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	26	28	19	10	1	1	29	42	1082
2019	Provides services to public - French only	27	39	30	2	2	0	0	4	66	94
2019	Provides services to public - Both English and French	19	31	25	15	8	2	1	23	51	568
2017	Provides services to public - English only	17	21	30	18	9	2	2	29	40	1146
2017	Provides services to public - French only	18	35	26	12	4	3	1	17	55	98
2017	Provides services to public - Both English and French	20	27	27	13	9	2	2	23	49	680
2014	Provides services to public - English only	15	23	30	20	9	2	1	29	40	1385
2014	Provides services to public - French only	15	29	39	10	3	4	1	13	46	111
2014	Provides services to public - Both English and French	16	29	32	14	6	2	1	21	46	704
2011	Provides services to public - English only	10	21	29	23	12	2	2	37	33	1442
2011	Provides services to public - French only	8	16	34	33	3	5	1	38	26	103
2011	Provides services to public - Both English and French	11	22	32	21	10	2	2	32	35	696
2008	Provides services to public - English only	11	22	31	23	9	2	2	33	35	1049
2008	Provides services to public - French only	13	30	39	17	0	0	2	17	44	59
2008	Provides services to public - Both English and French	14	28	27	19	9	2	2	28	43	579

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	24	33	17	9	2	2	27	39	1080
2019	Provides services to public - French only	20	46	27	5	0	1	1	5	67	94
2019	Provides services to public - Both English and French	16	33	28	15	6	2	1	21	50	567
2017	Provides services to public - English only	14	23	32	18	8	3	3	28	39	1140
2017	Provides services to public - French only	15	39	26	9	4	6	0	14	58	98
2017	Provides services to public - Both English and French	17	27	28	15	6	3	4	22	48	680
2014	Provides services to public - English only	16	25	30	16	7	3	3	25	43	1382
2014	Provides services to public - French only	13	44	32	10	0	1	1	10	58	110
2014	Provides services to public - Both English and French	19	33	27	12	5	2	2	18	55	707
2011	Provides services to public - English only	15	25	29	17	7	3	3	26	43	1443
2011	Provides services to public - French only	12	28	36	12	5	4	3	19	43	103
2011	Provides services to public - Both English and French	19	29	29	13	5	3	2	19	51	693
2008	Provides services to public - English only	16	25	32	17	5	2	3	23	43	1046
2008	Provides services to public - French only	15	35	38	9	0	2	2	9	52	59
2008	Provides services to public - Both English and French	20	27	30	13	7	1	2	21	48	579

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	9	34	34	17	0	2	52	14	1079
2019	Provides services to public - French only	7	24	43	22	1	1	1	24	33	94
2019	Provides services to public - Both English and French	7	18	36	26	11	1	1	37	26	568
2017	Provides services to public - English only	6	10	32	33	14	1	3	49	17	1134
2017	Provides services to public - French only	7	15	33	31	10	2	1	42	23	97
2017	Provides services to public - Both English and French	7	17	36	25	10	1	4	36	25	675
2014	Provides services to public - English only	5	13	29	35	13	2	3	51	19	1383
2014	Provides services to public - French only	5	18	47	22	5	3	0	28	24	111
2014	Provides services to public - Both English and French	8	19	35	27	9	1	1	36	28	701
2011	Provides services to public - English only	5	12	31	31	17	2	3	49	18	1445
2011	Provides services to public - French only	11	22	36	22	6	2	2	29	34	103
2011	Provides services to public - Both English and French	9	21	32	23	11	1	2	36	31	691
2008	Provides services to public - English only	6	15	31	32	13	1	2	47	21	1047
2008	Provides services to public - French only	12	33	43	10	1	0	0	12	45	59
2008	Provides services to public - Both English and French	11	23	37	16	11	1	2	28	34	578

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	24	28	18	9	1	1	27	44	1084
2019	Provides services to public - French only	15	35	33	14	2	1	0	16	51	94
2019	Provides services to public - Both English and French	21	30	23	16	8	1	1	24	53	570
2017	Provides services to public - English only	20	25	28	14	9	1	1	24	47	1142
2017	Provides services to public - French only	21	32	25	15	3	2	1	19	55	98
2017	Provides services to public - Both English and French	22	28	26	12	8	1	3	21	52	679
2014	Provides services to public - English only	19	26	29	16	7	1	2	24	46	1386
2014	Provides services to public - French only	14	41	30	10	4	0	2	15	55	111
2014	Provides services to public - Both English and French	24	30	26	12	5	1	2	17	55	707
2011	Provides services to public - English only	17	27	31	14	8	2	2	23	46	1443
2011	Provides services to public - French only	14	34	28	13	5	3	3	19	51	103
2011	Provides services to public - Both English and French	25	26	27	12	6	1	2	19	53	696
2008	Provides services to public - English only	17	24	32	16	7	2	1	25	43	1046
2008	Provides services to public - French only	18	27	35	18	1	0	0	19	45	59
2008	Provides services to public - Both English and French	22	27	28	13	7	1	2	21	51	579

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	20	26	22	13	2	3	37	36	1081
2019	Provides services to public - French only	14	28	32	16	6	2	1	23	43	93
2019	Provides services to public - Both English and French	16	24	26	22	8	3	1	31	41	568
2017	Provides services to public - English only	10	17	27	24	14	3	4	41	29	1146
2017	Provides services to public - French only	16	24	26	21	7	2	3	30	43	99
2017	Provides services to public - Both English and French	13	25	26	18	10	3	4	31	41	681
2014	Provides services to public - English only	10	16	27	26	16	3	3	44	27	1389
2014	Provides services to public - French only	10	23	22	32	11	3	0	44	34	110
2014	Provides services to public - Both English and French	12	20	27	25	11	3	3	38	33	706
2011	Provides services to public - English only	9	18	27	24	16	2	4	42	29	1440
2011	Provides services to public - French only	11	23	17	26	18	2	4	47	36	103
2011	Provides services to public - Both English and French	12	21	29	19	12	3	4	33	35	694
2008	Provides services to public - English only	12	21	26	23	12	3	4	37	36	1044
2008	Provides services to public - French only	16	27	20	27	6	2	2	35	45	59
2008	Provides services to public - Both English and French	14	24	25	18	12	3	4	32	41	580

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	24	34	17	9	2	2	27	38	1077
2019	Provides services to public - French only	16	31	36	12	3	2	0	15	48	94
2019	Provides services to public - Both English and French	16	26	35	14	7	2	1	21	44	564
2017	Provides services to public - English only	15	20	33	15	9	3	3	26	38	1142
2017	Provides services to public - French only	7	41	31	16	3	1	1	19	49	96
2017	Provides services to public - Both English and French	16	26	33	12	7	3	3	19	45	681
2014	Provides services to public - English only	13	23	32	17	8	4	3	27	39	1389
2014	Provides services to public - French only	6	32	39	16	4	2	2	21	39	111
2014	Provides services to public - Both English and French	14	25	35	14	6	3	4	22	41	706

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	24	36	17	8	0	1	25	39	1086
2019	Provides services to public - French only	6	23	38	28	5	0	0	33	29	93
2019	Provides services to public - Both English and French	12	24	35	21	7	1	1	29	36	568

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	81	8	4	1	1	0	5	94	2	1083
2019	Provides services to public - French only	67	22	3	1	1	1	4	94	2	94
2019	Provides services to public - Both English and French	59	23	7	5	4	0	2	84	9	567
2017	Provides services to public - English only	81	9	4	1	1	0	4	94	2	1149
2017	Provides services to public - French only	66	26	3	1	1	0	3	95	2	99
2017	Provides services to public - Both English and French	58	23	8	5	3	0	2	84	8	683
2014	Provides services to public - English only	84	7	3	1	1	0	4	95	2	1390
2014	Provides services to public - French only	71	19	5	1	1	0	3	93	2	111
2014	Provides services to public - Both English and French	61	19	5	7	6	0	2	81	14	707
2011	Provides services to public - English only	82	8	4	1	1	0	5	94	2	1447
2011	Provides services to public - French only	75	14	2	2	2	1	5	94	4	102
2011	Provides services to public - Both English and French	58	19	6	8	5	0	2	80	14	698
2008	Provides services to public - English only	77	7	4	1	1	0	10	94	2	1049
2008	Provides services to public - French only	73	13	3	3	3	0	5	91	7	59
2008	Provides services to public - Both English and French	57	18	7	5	9	1	3	78	15	579

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	31	16	14	10	3	2	57	25	1084
2019	Provides services to public - French only	13	46	19	9	11	2	1	60	20	94
2019	Provides services to public - Both English and French	20	37	18	11	7	3	3	61	19	570
2017	Provides services to public - English only	20	33	18	14	11	3	1	55	26	1150
2017	Provides services to public - French only	15	37	21	14	7	4	1	55	22	99
2017	Provides services to public - Both English and French	20	32	17	12	11	5	3	57	24	684
2014	Provides services to public - English only	26	35	12	12	11	2	2	63	24	1387
2014	Provides services to public - French only	9	47	26	5	11	1	1	57	17	111
2014	Provides services to public - Both English and French	26	34	13	12	8	4	4	65	21	707

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	30	9	13	8	0	70	21	1086
2019	Provides services to public - French only	35	43	11	5	5	0	79	11	94
2019	Provides services to public - Both English and French	40	36	10	8	6	1	76	14	570
2017	Provides services to public - English only	33	32	11	14	10	1	66	23	1151
2017	Provides services to public - French only	31	46	9	12	2	0	77	14	98
2017	Provides services to public - Both English and French	37	37	10	10	6	1	74	16	684
2014	Provides services to public - English only	38	29	8	13	11	1	68	24	1389
2014	Provides services to public - French only	29	41	16	8	6	0	69	14	111
2014	Provides services to public - Both English and French	45	33	8	8	5	1	79	13	706

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	36	9	9	4	77	14	1087
2019	Provides services to public - French only	30	48	15	3	3	78	6	93
2019	Provides services to public - Both English and French	43	38	9	8	3	81	10	567
2017	Provides services to public - English only	33	40	11	12	5	72	17	1144
2017	Provides services to public - French only	22	60	9	7	2	82	9	99
2017	Provides services to public - Both English and French	36	44	9	8	3	80	11	684
2014	Provides services to public - English only	35	41	9	11	5	76	15	1388
2014	Provides services to public - French only	22	55	16	5	2	77	7	111
2014	Provides services to public - Both English and French	38	46	8	6	2	85	8	707

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	42	13	7	4	1	76	11	1088
2019	Provides services to public - French only	12	56	27	2	2	1	68	4	93
2019	Provides services to public - Both English and French	36	41	14	4	3	1	79	7	567

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	41	29	17	6	4	1	2	72	10	1087
2019	Provides services to public - French only	17	43	21	9	6	0	4	63	16	93
2019	Provides services to public - Both English and French	40	31	17	5	2	1	3	75	8	569

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	31	14	10	6	0	0	70	16	1086
2019	Provides services to public - French only	21	40	21	11	5	1	0	62	16	94
2019	Provides services to public - Both English and French	35	36	15	9	4	0	0	72	13	569
2017	Provides services to public - English only	33	34	13	13	8	0	0	67	20	1151
2017	Provides services to public - French only	21	48	11	14	5	0	0	70	19	99
2017	Provides services to public - Both English and French	30	39	13	11	5	0	1	70	16	684
2014	Provides services to public - English only	34	35	12	10	8	0	0	69	18	1390
2014	Provides services to public - French only	15	40	21	17	5	1	1	57	22	111
2014	Provides services to public - Both English and French	31	41	13	10	4	0	0	73	14	706
2011	Provides services to public - English only	29	36	13	13	8	0	0	65	22	1447
2011	Provides services to public - French only	33	35	23	5	3	1	0	69	8	103
2011	Provides services to public - Both English and French	33	37	13	10	7	0	0	70	17	697
2008	Provides services to public - English only	27	34	14	11	12	1	1	62	24	1050
2008	Provides services to public - French only	25	49	17	5	5	0	0	74	10	59
2008	Provides services to public - Both English and French	29	38	12	12	8	0	0	67	20	580

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	30	13	7	4	1	1	76	11	1086
2019	Provides services to public - French only	28	42	19	2	6	2	0	72	9	94
2019	Provides services to public - Both English and French	39	35	13	8	3	2	1	76	11	571
2017	Provides services to public - English only	38	32	12	10	7	2	0	71	17	1151
2017	Provides services to public - French only	29	43	16	7	3	2	0	73	10	98
2017	Provides services to public - Both English and French	35	37	14	8	5	1	0	73	13	683
2014	Provides services to public - English only	41	31	12	9	6	1	0	73	15	1391
2014	Provides services to public - French only	25	35	21	13	4	3	0	62	17	111
2014	Provides services to public - Both English and French	39	36	14	6	3	2	0	76	10	707
2011	Provides services to public - English only	37	29	15	10	7	2	0	67	18	1447
2011	Provides services to public - French only	41	35	11	10	1	3	0	78	11	102
2011	Provides services to public - Both English and French	39	33	13	8	4	2	0	73	13	698
2008	Provides services to public - English only	36	30	14	8	9	2	1	68	17	1049
2008	Provides services to public - French only	28	44	12	5	6	3	0	75	12	59
2008	Provides services to public - Both English and French	34	34	13	10	6	2	0	70	17	580

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	33	12	7	5	0	76	12	1085
2019	Provides services to public - French only	28	44	17	7	4	0	71	12	94
2019	Provides services to public - Both English and French	35	40	12	8	3	1	76	11	569
2017	Provides services to public - English only	35	33	12	11	7	0	69	19	1149
2017	Provides services to public - French only	26	49	10	10	4	0	76	14	99
2017	Provides services to public - Both English and French	35	37	12	9	6	1	72	15	684
2014	Provides services to public - English only	40	32	10	10	7	1	73	17	1390
2014	Provides services to public - French only	21	50	16	6	7	0	70	14	111
2014	Provides services to public - Both English and French	37	40	11	8	4	1	78	12	707
2011	Provides services to public - English only	35	32	13	12	8	1	67	20	1443
2011	Provides services to public - French only	37	39	13	7	4	0	76	11	103
2011	Provides services to public - Both English and French	37	35	13	10	5	1	72	15	696
2008	Provides services to public - English only	32	32	12	13	10	0	65	23	1047
2008	Provides services to public - French only	37	40	7	10	6	0	76	16	59
2008	Provides services to public - Both English and French	32	36	13	11	8	0	69	19	580

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	82	9	3	1	1	0	4	95	2	1085
2019	Provides services to public - French only	76	18	1	2	0	0	3	97	2	94
2019	Provides services to public - Both English and French	76	13	4	2	2	0	1	91	5	569
2017	Provides services to public - English only	82	10	3	1	0	0	3	95	2	1147
2017	Provides services to public - French only	80	17	0	0	0	1	2	100	0	98
2017	Provides services to public - Both English and French	73	16	4	2	3	0	2	91	5	684
2014	Provides services to public - English only	83	8	3	1	1	0	4	95	2	1391
2014	Provides services to public - French only	72	22	2	0	1	0	4	97	1	111
2014	Provides services to public - Both English and French	69	16	4	3	4	1	3	88	7	707
2011	Provides services to public - English only	83	7	3	0	1	0	5	95	1	1445
2011	Provides services to public - French only	85	9	0	1	1	0	4	98	2	103
2011	Provides services to public - Both English and French	70	15	3	4	5	0	2	87	9	698
2008	Provides services to public - English only	84	4	3	0	1	1	8	96	1	1049
2008	Provides services to public - French only	86	5	0	2	5	0	3	93	7	59
2008	Provides services to public - Both English and French	71	11	6	3	6	0	3	84	10	580

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	23	10	6	6	2	4	76	13	1090
2019	Provides services to public - French only	24	29	17	11	5	2	12	62	18	94
2019	Provides services to public - Both English and French	54	23	9	5	4	2	3	81	9	570
2017	Provides services to public - English only	38	25	9	10	10	4	4	69	22	1150
2017	Provides services to public - French only	19	33	13	7	16	2	9	59	26	99
2017	Provides services to public - Both English and French	39	28	11	8	7	3	4	72	16	681
2014	Provides services to public - English only	37	22	10	8	14	4	5	65	24	1390
2014	Provides services to public - French only	17	33	13	12	14	4	7	57	28	111
2014	Provides services to public - Both English and French	37	30	10	7	7	3	6	74	16	706
2011	Provides services to public - English only	31	27	11	9	16	3	4	62	27	1442
2011	Provides services to public - French only	25	23	14	18	9	1	10	54	30	103
2011	Provides services to public - Both English and French	34	28	11	10	10	3	4	67	21	697

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	25	11	4	5	1	79	9	1090
2019	Provides services to public - French only	29	44	16	1	7	2	75	9	94
2019	Provides services to public - Both English and French	55	26	11	3	4	1	82	7	569
2017	Provides services to public - English only	46	26	12	7	8	2	74	15	1151
2017	Provides services to public - French only	36	36	13	8	5	2	73	14	98
2017	Provides services to public - Both English and French	47	29	10	6	5	3	78	11	684

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	32	12	7	5	0	76	13	1089
2019	Provides services to public - French only	25	48	16	5	6	0	72	12	94
2019	Provides services to public - Both English and French	42	35	13	7	4	0	76	11	568
2017	Provides services to public - English only	43	28	11	9	9	0	71	18	1146
2017	Provides services to public - French only	30	41	15	7	6	0	72	13	99
2017	Provides services to public - Both English and French	42	33	12	7	6	0	75	13	682
2014	Provides services to public - English only	42	31	11	8	8	1	73	16	1390
2014	Provides services to public - French only	20	45	18	12	5	0	65	17	111
2014	Provides services to public - Both English and French	42	32	13	7	4	1	75	11	705

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	42	14	19	9	1	0	57	29	160
2019	Provides services to public - French only	0	35	24	36	0	0	6	37	38	17
2019	Provides services to public - Both English and French	15	41	18	19	2	2	2	59	22	120

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	31	19	11	7	7	1	59	20	1089
2019	Provides services to public - French only	2	44	34	6	3	11	0	51	11	94
2019	Provides services to public - Both English and French	20	33	23	8	8	8	0	58	17	569
2017	Provides services to public - English only	20	29	19	13	11	9	0	53	26	1149
2017	Provides services to public - French only	5	32	32	8	6	16	0	45	17	99
2017	Provides services to public - Both English and French	22	26	20	12	12	7	0	51	27	684
2014	Provides services to public - English only	23	33	15	12	10	8	0	60	23	1391
2014	Provides services to public - French only	3	39	30	9	7	13	0	47	19	111
2014	Provides services to public - Both English and French	21	34	19	9	6	10	0	61	17	707
2011	Provides services to public - English only	20	29	18	13	12	7	0	53	27	1449
2011	Provides services to public - French only	14	39	22	13	4	9	0	58	18	103
2011	Provides services to public - Both English and French	21	32	17	12	10	9	1	58	23	698

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	19	30	20	16	11	4	51	29	1087
2019	Provides services to public - French only	4	33	36	18	6	2	38	25	94
2019	Provides services to public - Both English and French	17	31	24	16	10	2	49	27	569
2017	Provides services to public - English only	17	28	18	18	15	4	47	35	1149
2017	Provides services to public - French only	2	26	34	20	12	5	30	34	99
2017	Provides services to public - Both English and French	17	27	22	17	14	2	46	32	684
2014	Provides services to public - English only	20	29	19	18	12	3	50	31	1390
2014	Provides services to public - French only	3	33	39	8	13	4	37	22	111
2014	Provides services to public - Both English and French	17	33	21	15	10	3	52	26	707
2011	Provides services to public - English only	16	29	18	17	17	2	46	35	1448
2011	Provides services to public - French only	9	25	39	15	5	6	37	22	103
2011	Provides services to public - Both English and French	16	31	22	15	14	3	48	30	697
2008	Provides services to public - English only	17	28	16	17	18	3	47	37	1049
2008	Provides services to public - French only	9	25	28	32	5	2	34	37	59
2008	Provides services to public - Both English and French	15	30	22	17	13	2	46	31	580

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	27	20	17	13	7	0	46	33	1076
2019	Provides services to public - French only	2	23	43	26	2	3	0	26	29	93
2019	Provides services to public - Both English and French	12	28	26	21	10	4	0	41	32	566
2017	Provides services to public - English only	13	27	17	21	16	6	0	43	39	1150
2017	Provides services to public - French only	1	19	39	23	8	9	0	22	35	98
2017	Provides services to public - Both English and French	10	24	26	21	14	4	1	36	37	682
2014	Provides services to public - English only	14	28	19	20	14	6	0	44	36	1390
2014	Provides services to public - French only	3	23	43	13	13	5	0	28	27	111
2014	Provides services to public - Both English and French	11	26	28	20	11	4	0	39	32	707
2011	Provides services to public - English only	10	26	18	23	17	5	0	38	42	1444
2011	Provides services to public - French only	7	21	37	20	6	9	0	30	29	103
2011	Provides services to public - Both English and French	9	29	23	23	12	4	0	39	36	695
2008	Provides services to public - English only	8	25	17	27	18	5	0	35	47	1051
2008	Provides services to public - French only	3	18	47	27	3	2	0	22	31	59
2008	Provides services to public - Both English and French	7	30	21	24	13	4	0	39	39	580

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	28	19	20	14	4	45	35	1087
2019	Provides services to public - French only	2	31	40	23	2	1	33	26	94
2019	Provides services to public - Both English and French	12	27	26	20	12	3	40	33	569
2017	Provides services to public - English only	12	27	17	20	19	4	41	41	1147
2017	Provides services to public - French only	5	28	31	23	6	6	36	31	99
2017	Provides services to public - Both English and French	11	28	23	21	14	3	41	35	683
2014	Provides services to public - English only	13	31	17	20	16	3	46	37	1390
2014	Provides services to public - French only	2	37	31	14	13	3	40	29	111
2014	Provides services to public - Both English and French	13	33	21	18	11	3	47	30	706
2011	Provides services to public - English only	12	27	15	26	17	3	40	44	1445
2011	Provides services to public - French only	6	44	31	13	2	5	52	15	103
2011	Provides services to public - Both English and French	10	33	22	22	11	2	43	34	694
2008	Provides services to public - English only	10	31	17	23	16	3	42	41	1048
2008	Provides services to public - French only	9	31	37	18	2	3	40	21	59
2008	Provides services to public - Both English and French	11	33	21	21	12	3	45	34	580

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	14	11	8	8	30	8	58	25	1086
2019	Provides services to public - French only	43	32	8	4	1	9	3	85	6	93
2019	Provides services to public - Both English and French	35	27	15	8	5	7	2	69	14	570

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	42	20	9	5	1	66	14	1089
2019	Provides services to public - French only	13	59	22	4	1	1	73	5	92
2019	Provides services to public - Both English and French	19	45	22	9	3	1	65	13	568
2017	Provides services to public - English only	21	41	17	11	8	1	63	20	1148
2017	Provides services to public - French only	18	49	22	6	3	1	68	9	99
2017	Provides services to public - Both English and French	22	45	18	11	4	1	67	15	683
2014	Provides services to public - English only	27	43	15	9	5	1	70	14	1390
2014	Provides services to public - French only	14	53	22	10	1	0	67	11	111
2014	Provides services to public - Both English and French	24	45	16	9	4	2	71	13	707
2011	Provides services to public - English only	25	41	18	9	7	1	66	16	1446
2011	Provides services to public - French only	23	49	18	6	1	3	74	7	103
2011	Provides services to public - Both English and French	28	44	16	7	5	1	72	12	693

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	28	21	24	16	1	39	40	1080
2019	Provides services to public - French only	1	27	28	32	11	2	28	44	94
2019	Provides services to public - Both English and French	10	28	22	27	12	1	38	39	568

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	43	13	10	5	1	1	72	15	1087
2019	Provides services to public - French only	6	58	25	7	2	0	1	66	10	94
2019	Provides services to public - Both English and French	26	42	17	9	5	1	1	70	13	570
2017	Provides services to public - English only	34	41	11	7	5	1	1	76	13	1146
2017	Provides services to public - French only	21	41	17	14	3	2	1	65	18	99
2017	Provides services to public - Both English and French	31	42	12	9	3	2	1	75	13	682
2014	Provides services to public - English only	42	37	10	6	4	1	1	80	10	1391
2014	Provides services to public - French only	17	56	15	8	2	2	0	74	10	111
2014	Provides services to public - Both English and French	37	42	10	7	3	1	1	80	9	707
2011	Provides services to public - English only	35	38	10	8	6	3	0	75	15	1445
2011	Provides services to public - French only	27	46	15	11	0	1	0	74	11	103
2011	Provides services to public - Both English and French	35	38	11	6	6	3	1	76	12	693
2008	Provides services to public - English only	25	33	14	12	9	5	1	62	23	1048
2008	Provides services to public - French only	20	32	23	18	3	3	0	54	22	59
2008	Provides services to public - Both English and French	24	38	13	12	6	7	1	67	19	579

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	40	18	8	5	1	70	13	1083
2019	Provides services to public - French only	9	48	35	4	3	0	57	8	91
2019	Provides services to public - Both English and French	23	43	21	7	4	1	67	11	568

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	26	18	16	17	5	1	45	35	1084
2019	Provides services to public - French only	8	46	25	15	4	2	0	55	20	94
2019	Provides services to public - Both English and French	15	29	22	15	13	5	2	47	30	568
2017	Provides services to public - English only	14	27	14	19	21	4	1	43	42	1142
2017	Provides services to public - French only	14	37	18	15	7	6	2	56	24	98
2017	Provides services to public - Both English and French	13	26	18	20	15	7	2	43	38	682
2014	Provides services to public - English only	17	24	14	18	21	5	0	44	41	1391
2014	Provides services to public - French only	8	31	27	12	14	8	0	43	27	111
2014	Provides services to public - Both English and French	14	28	19	18	14	6	2	45	35	708
2011	Provides services to public - English only	14	24	15	19	21	6	1	40	44	1449
2011	Provides services to public - French only	17	36	18	17	3	7	1	58	22	103
2011	Provides services to public - Both English and French	14	27	17	16	15	9	2	46	35	698

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	27	21	17	17	2	0	45	34	1086
2019	Provides services to public - French only	2	24	39	18	13	3	0	28	32	94
2019	Provides services to public - Both English and French	14	26	22	24	13	2	0	40	37	570
2017	Provides services to public - English only	14	27	18	22	18	2	0	41	40	1147
2017	Provides services to public - French only	5	40	28	18	7	0	1	46	26	99
2017	Provides services to public - Both English and French	13	30	23	19	12	2	0	45	31	684
2014	Provides services to public - English only	15	31	16	20	16	2	0	47	37	1391
2014	Provides services to public - French only	4	34	32	20	11	0	0	38	31	111
2014	Provides services to public - Both English and French	12	29	25	20	13	2	0	41	33	706
2011	Provides services to public - English only	13	30	16	22	17	1	0	44	39	1449
2011	Provides services to public - French only	12	30	32	16	7	3	0	43	23	103
2011	Provides services to public - Both English and French	14	32	22	19	12	1	0	47	31	697
2008	Provides services to public - English only	12	33	19	18	16	1	0	46	35	1051
2008	Provides services to public - French only	8	24	32	25	10	0	0	32	35	59
2008	Provides services to public - Both English and French	13	31	22	20	13	2	0	45	33	580

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	27	13	18	23	1	2	45	41	1089
2019	Provides services to public - French only	4	21	29	25	15	1	4	27	43	94
2019	Provides services to public - Both English and French	15	26	18	18	19	3	2	43	39	569
2017	Provides services to public - English only	15	24	15	20	23	2	1	39	45	1145
2017	Provides services to public - French only	5	23	20	27	18	5	1	30	48	98
2017	Provides services to public - Both English and French	17	30	17	16	17	2	2	48	35	684
2014	Provides services to public - English only	17	24	12	20	24	1	1	42	45	1391
2014	Provides services to public - French only	5	25	28	19	19	1	3	32	39	111
2014	Provides services to public - Both English and French	14	28	20	17	17	2	1	43	36	708
2011	Provides services to public - English only	13	24	15	18	26	1	1	39	46	1449
2011	Provides services to public - French only	12	27	29	23	10	0	0	39	33	103
2011	Provides services to public - Both English and French	18	28	16	18	18	1	1	46	37	697
2008	Provides services to public - English only	15	34	13	17	20	1	1	50	37	1048
2008	Provides services to public - French only	3	42	28	12	10	3	2	48	23	59
2008	Provides services to public - Both English and French	16	35	16	16	15	2	1	52	32	580

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	29	15	6	4	0	2	74	10	1088
2019	Provides services to public - French only	30	25	22	14	3	2	4	58	18	94
2019	Provides services to public - Both English and French	43	26	17	7	3	2	3	72	10	571

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	12	7	5	6	3	14	79	13	1087
2019	Provides services to public - French only	29	22	20	13	6	4	5	56	21	93
2019	Provides services to public - Both English and French	47	16	15	6	6	1	10	71	13	570

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	27	21	10	7	2	2	60	18	1084
2019	Provides services to public - French only	19	23	28	13	13	2	2	44	27	93
2019	Provides services to public - Both English and French	28	25	22	13	7	1	3	56	21	569

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	28	26	21	12	8	3	2	56	21	1082
2019	Provides services to public - French only	20	22	27	12	11	3	5	45	25	92
2019	Provides services to public - Both English and French	29	21	20	15	8	2	4	54	24	564

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	20	20	16	17	2	2	44	35	1090
2019	Provides services to public - French only	13	19	20	18	28	1	1	33	47	94
2019	Provides services to public - Both English and French	29	18	15	18	14	2	3	50	34	568

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	18	9	6	4	2	3	80	11	1084
2019	Provides services to public - French only	56	24	8	8	2	1	2	82	10	93
2019	Provides services to public - Both English and French	61	15	9	4	5	2	3	81	9	567

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	66	12	6	4	4	5	3	85	8	1081
2019	Provides services to public - French only	54	18	15	3	2	4	3	78	6	94
2019	Provides services to public - Both English and French	68	10	6	4	5	3	4	84	9	569

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	12	4	2	2	2	7	90	5	1085
2019	Provides services to public - French only	68	13	9	1	1	2	6	88	2	94
2019	Provides services to public - Both English and French	71	8	5	2	3	2	8	88	6	567

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	38	23	13	6	3	0	56	20	1089
2019	Provides services to public - French only	2	19	50	18	4	5	1	23	24	94
2019	Provides services to public - Both English and French	14	39	24	14	5	3	1	55	20	569
2017	Provides services to public - English only	13	31	25	16	10	4	0	47	27	1147
2017	Provides services to public - French only	6	15	41	21	6	10	0	24	30	99
2017	Provides services to public - Both English and French	15	32	26	15	9	3	0	48	25	680

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	40	14	9	5	1	0	71	15	1084
2019	Provides services to public - French only	12	45	30	10	1	1	1	58	11	93
2019	Provides services to public - Both English and French	27	45	17	8	3	1	0	73	10	566
2017	Provides services to public - English only	31	39	15	8	5	1	0	71	13	1151
2017	Provides services to public - French only	26	45	23	5	1	0	0	71	6	97
2017	Provides services to public - Both English and French	30	45	14	4	4	3	0	77	9	682
2014	Provides services to public - English only	40	36	12	6	4	1	0	77	11	1391
2014	Provides services to public - French only	13	53	25	5	3	2	0	67	7	111
2014	Provides services to public - Both English and French	37	41	12	5	2	2	0	80	8	707
2011	Provides services to public - English only	28	38	17	8	8	2	0	67	16	1444
2011	Provides services to public - French only	15	59	17	5	0	3	0	77	5	103
2011	Provides services to public - Both English and French	31	40	16	6	3	3	0	73	10	695

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	38	14	4	3	2	0	77	8	1084
2019	Provides services to public - French only	19	45	25	5	4	2	0	65	10	94
2019	Provides services to public - Both English and French	35	43	14	5	1	2	0	80	6	565
2017	Provides services to public - English only	37	35	16	5	5	2	0	73	10	1147
2017	Provides services to public - French only	26	45	20	5	1	3	0	73	6	98
2017	Provides services to public - Both English and French	32	40	16	5	4	2	1	74	9	684
2014	Provides services to public - English only	46	31	13	3	3	2	0	80	7	1390
2014	Provides services to public - French only	19	56	18	4	2	2	0	76	6	111
2014	Provides services to public - Both English and French	41	38	12	3	2	3	1	82	6	708

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	40	10	6	5	0	79	12	1089
2019	Provides services to public - French only	16	54	20	5	3	1	71	9	94
2019	Provides services to public - Both English and French	38	39	14	6	3	0	77	9	570
2017	Provides services to public - English only	34	39	11	10	6	0	73	16	1148
2017	Provides services to public - French only	19	52	17	8	3	0	71	11	98
2017	Provides services to public - Both English and French	35	41	12	7	4	0	76	12	683
2014	Provides services to public - English only	44	35	9	7	6	0	78	12	1390
2014	Provides services to public - French only	17	59	14	5	5	0	76	10	111
2014	Provides services to public - Both English and French	39	39	13	6	3	0	78	9	708
2011	Provides services to public - English only	33	38	13	8	7	1	71	15	1441
2011	Provides services to public - French only	21	53	19	4	3	0	74	7	103
2011	Provides services to public - Both English and French	33	41	16	5	5	0	74	10	695
2008	Provides services to public - English only	28	41	14	9	8	0	69	17	1050
2008	Provides services to public - French only	16	45	20	9	10	0	61	18	59
2008	Provides services to public - Both English and French	26	42	17	9	6	1	68	15	577

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	35	19	10	9	1	0	62	19	1086
2019	Provides services to public - French only	10	41	33	9	6	0	1	52	15	94
2019	Provides services to public - Both English and French	27	33	22	13	5	0	0	60	18	568
2017	Provides services to public - English only	24	32	21	12	10	1	0	56	22	1151
2017	Provides services to public - French only	14	38	29	13	5	0	0	53	18	99
2017	Provides services to public - Both English and French	25	33	21	12	7	1	0	59	20	681
2014	Provides services to public - English only	26	36	16	11	10	1	0	62	21	1390
2014	Provides services to public - French only	10	45	28	9	8	0	0	55	17	111
2014	Provides services to public - Both English and French	24	37	22	11	5	0	0	62	17	707
2011	Provides services to public - English only	25	35	21	11	7	1	0	61	19	1446
2011	Provides services to public - French only	20	45	25	7	3	0	0	65	10	103
2011	Provides services to public - Both English and French	25	38	21	9	6	1	0	64	15	696

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	37	17	11	10	0	63	21	1083
2019	Provides services to public - French only	9	48	31	5	7	1	57	12	92
2019	Provides services to public - Both English and French	25	37	20	13	5	0	62	18	568
2017	Provides services to public - English only	22	35	18	15	9	0	57	25	1148
2017	Provides services to public - French only	12	39	31	12	5	0	52	17	99
2017	Provides services to public - Both English and French	25	33	20	15	6	1	59	21	683
2014	Provides services to public - English only	25	36	15	15	9	0	61	23	1389
2014	Provides services to public - French only	10	48	25	12	5	0	58	17	111
2014	Provides services to public - Both English and French	22	43	20	10	4	0	65	15	707
2011	Provides services to public - English only	22	37	17	14	8	0	60	23	1447
2011	Provides services to public - French only	19	44	28	7	2	0	63	9	103
2011	Provides services to public - Both English and French	24	39	20	11	6	0	63	17	697
2008	Provides services to public - English only	21	42	15	13	8	0	63	21	1049
2008	Provides services to public - French only	7	50	32	10	2	0	57	11	59
2008	Provides services to public - Both English and French	26	39	17	12	7	0	65	18	578

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	23	22	14	14	4	1	48	30	1088
2019	Provides services to public - French only	13	27	29	16	10	6	0	42	27	94
2019	Provides services to public - Both English and French	22	27	23	14	10	3	0	51	25	569
2017	Provides services to public - English only	21	25	20	16	14	4	0	48	31	1146
2017	Provides services to public - French only	12	35	26	14	7	5	1	50	23	98
2017	Provides services to public - Both English and French	21	28	21	14	11	6	0	52	26	683
2014	Provides services to public - English only	24	27	20	14	12	4	0	53	27	1390
2014	Provides services to public - French only	8	31	32	16	7	5	2	41	25	111
2014	Provides services to public - Both English and French	20	31	20	13	8	7	0	56	23	708
2011	Provides services to public - English only	25	25	18	15	12	5	0	53	28	1446
2011	Provides services to public - French only	14	41	20	13	2	10	0	61	17	103
2011	Provides services to public - Both English and French	25	26	22	11	11	5	0	54	23	697
2008	Provides services to public - English only	22	28	18	13	12	6	1	54	27	1050
2008	Provides services to public - French only	10	47	22	10	6	5	0	60	17	59
2008	Provides services to public - Both English and French	24	31	17	15	9	5	0	58	25	579

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	23	35	41	1088
2019	Provides services to public - French only	16	57	27	94
2019	Provides services to public - Both English and French	22	37	41	571
2017	Provides services to public - English only	20	39	41	1152
2017	Provides services to public - French only	12	62	26	98
2017	Provides services to public - Both English and French	24	40	36	683
2014	Provides services to public - English only	19	43	37	1391
2014	Provides services to public - French only	11	64	25	111
2014	Provides services to public - Both English and French	19	44	37	707
2011	Provides services to public - English only	20	45	35	1448
2011	Provides services to public - French only	7	76	17	103
2011	Provides services to public - Both English and French	21	48	31	697

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public - English only	20	31	31	4	11	2	251
2019	Provides services to public - French only	7	27	54	13	0	0	15
2019	Provides services to public - Both English and French	14	27	38	3	11	7	124
2017	Provides services to public - English only	21	34	22	10	7	6	229
2017	Provides services to public - French only	8	50	42	0	0	0	12
2017	Provides services to public - Both English and French	19	39	21	9	6	6	165
2014	Provides services to public - English only	21	31	19	15	9999	13	267
2014	Provides services to public - French only	8	74	18	0	9999	0	12
2014	Provides services to public - Both English and French	15	39	24	13	9999	10	135
2011	Provides services to public - English only	24	31	27	8	9999	11	290
2011	Provides services to public - Both English and French	17	29	32	9	9999	13	148

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	53	8	5	1	0	1	86	6	1087
2019	Provides services to public - French only	11	67	11	10	1	0	0	78	11	92
2019	Provides services to public - Both English and French	28	48	13	6	2	1	1	79	8	569

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	51	34	7	3	2	2	1	88	6	1086
2019	Provides services to public - French only	33	49	13	4	0	0	0	83	4	93
2019	Provides services to public - Both English and French	48	33	9	3	1	3	2	86	4	565

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	1087
2019	Provides services to public - French only	9	91	93
2019	Provides services to public - Both English and French	12	88	569

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	54	46	139

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	50	50	139

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	139

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	139

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	139

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	139

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	136

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	38	62	136

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	42	58	136

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	37	63	136

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	136

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	43	57	136

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	27	73	136

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	136

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	136

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	44	56	136

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	29	71	136

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	136

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	59	41	134

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	134

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	4	96	134

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	134

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	134

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	134

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	16	84	134

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	134

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	134

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	124

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	22	78	124

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	124

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	124

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	124

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	124

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	10	90	124

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	124

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	26	74	124

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	124

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	47	53	124

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	57	43	124

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	124

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	124

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	1082
2019	Provides services to public - French only	9	91	93
2019	Provides services to public - Both English and French	17	83	570

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	21	21	10	9	17	6	49	24	1090
2019	Provides services to public - French only	4	25	27	10	6	23	5	40	22	93
2019	Provides services to public - Both English and French	17	19	23	9	6	19	6	48	21	571
2017	Provides services to public - English only	14	21	21	11	11	17	5	45	28	1151
2017	Provides services to public - French only	12	28	22	8	7	18	4	51	20	98
2017	Provides services to public - Both English and French	13	22	19	8	10	22	7	48	25	683
2014	Provides services to public - English only	19	21	19	10	10	17	4	50	26	1391
2014	Provides services to public - French only	5	27	32	8	5	16	5	41	17	111
2014	Provides services to public - Both English and French	13	19	20	11	7	22	7	47	25	707

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	30	34	17	8	6	4	1	68	15	1091
2019	Provides services to public - French only	12	53	20	6	4	5	0	68	11	93
2019	Provides services to public - Both English and French	29	35	20	8	3	4	1	67	12	570
2017	Provides services to public - English only	25	31	19	10	8	7	1	61	19	1147
2017	Provides services to public - French only	14	48	20	6	5	5	1	67	12	99
2017	Provides services to public - Both English and French	22	37	19	8	6	8	1	64	15	682
2014	Provides services to public - English only	31	32	18	7	7	5	0	66	15	1390
2014	Provides services to public - French only	9	45	30	7	6	3	0	55	14	111
2014	Provides services to public - Both English and French	25	37	18	8	4	8	1	67	13	708
2011	Provides services to public - English only	29	37	16	9	5	4	0	69	15	1446
2011	Provides services to public - French only	25	47	9	10	4	6	0	76	14	103
2011	Provides services to public - Both English and French	27	42	16	6	4	4	0	72	11	696

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	1084
2019	Provides services to public - French only	10	90	93
2019	Provides services to public - Both English and French	9	91	570

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	99

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	74	26	99

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	54

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	99

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	99

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	20	80	99

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	99

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	97

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	25	75	97

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	97

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	97

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	36	64	97

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	33	67	97

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	0	100	54

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	97

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	97

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	97

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	97

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	15	85	97

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	97

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	18	82	97

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	24	76	97

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	13	87	97

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	5	95	97

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	97

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	97

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	9	91	97

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	11	89	97

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	97

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	45	55	97

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	8	92	83

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	83

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	83

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	0	100	83

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	83

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	23	77	83

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	7	93	83

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	41	59	83

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	66	34	83

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	6	94	83

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	12	88	1082
2019	Provides services to public - French only	13	87	93
2019	Provides services to public - Both English and French	12	88	571

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	20	25	4	5	21	7	52	13	1090
2019	Provides services to public - French only	7	24	29	7	3	19	9	45	15	94
2019	Provides services to public - Both English and French	16	20	26	5	3	25	6	51	12	564
2017	Provides services to public - English only	16	21	24	6	5	22	6	51	16	1149
2017	Provides services to public - French only	13	22	28	5	2	25	4	50	10	99
2017	Provides services to public - Both English and French	15	21	21	3	5	29	5	55	13	683
2014	Provides services to public - English only	20	20	22	5	4	25	4	55	13	1391
2014	Provides services to public - French only	8	27	24	5	3	30	4	53	11	111
2014	Provides services to public - Both English and French	15	20	20	5	3	29	8	56	12	708

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	32	20	5	4	6	1	69	10	1088
2019	Provides services to public - French only	15	43	27	5	2	6	2	63	8	94
2019	Provides services to public - Both English and French	28	34	23	5	3	7	1	67	8	567
2017	Provides services to public - English only	27	33	19	6	5	9	1	67	12	1145
2017	Provides services to public - French only	18	47	17	4	3	9	1	73	8	99
2017	Provides services to public - Both English and French	23	36	18	5	5	12	1	68	11	682
2014	Provides services to public - English only	33	32	17	5	4	8	0	71	10	1390
2014	Provides services to public - French only	12	46	21	6	4	12	0	65	11	111
2014	Provides services to public - Both English and French	26	38	17	5	2	11	1	72	8	707
2011	Provides services to public - English only	34	38	15	6	3	5	0	75	9	1446
2011	Provides services to public - French only	27	47	13	3	3	8	0	79	6	103
2011	Provides services to public - Both English and French	32	42	14	3	3	6	0	79	6	697

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	16	30	23	15	16	0	46	31	1088
2019	Provides services to public - French only	6	22	27	18	26	0	29	44	94
2019	Provides services to public - Both English and French	14	25	25	15	21	1	39	36	570
2017	Provides services to public - English only	16	26	22	17	19	1	42	36	1150
2017	Provides services to public - French only	4	20	15	26	33	1	25	60	99
2017	Provides services to public - Both English and French	11	20	23	17	28	2	32	45	684

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	32	24	12	11	0	53	23	1088
2019	Provides services to public - French only	6	28	41	21	3	0	34	24	94
2019	Provides services to public - Both English and French	15	25	29	18	13	0	40	31	570
2017	Provides services to public - English only	15	30	25	15	14	1	46	29	1149
2017	Provides services to public - French only	9	25	37	18	9	1	35	28	99
2017	Provides services to public - Both English and French	13	26	29	19	11	1	39	31	682

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	35	18	7	6	0	1	70	13	1081
2019	Provides services to public - French only	9	37	30	17	5	1	0	47	23	92
2019	Provides services to public - Both English and French	22	31	26	14	7	0	0	53	21	565
2017	Provides services to public - English only	29	35	17	9	7	1	3	66	17	1143
2017	Provides services to public - French only	11	32	31	14	9	1	2	44	24	98
2017	Provides services to public - Both English and French	19	31	26	14	7	1	2	52	21	680

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	27	21	15	19	0	0	44	34	1082
2019	Provides services to public - French only	10	24	27	25	14	0	1	34	39	93
2019	Provides services to public - Both English and French	15	19	22	22	21	1	1	35	43	567
2017	Provides services to public - English only	15	22	22	17	21	1	1	38	39	1152
2017	Provides services to public - French only	10	22	19	30	14	2	2	34	46	99
2017	Provides services to public - Both English and French	15	19	24	21	19	1	1	35	41	682

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	29	10	5	3	0	4	80	9	1088
2019	Provides services to public - French only	35	27	15	10	11	0	3	64	21	93
2019	Provides services to public - Both English and French	43	25	16	7	3	0	5	72	11	568
2017	Provides services to public - English only	42	28	11	7	5	0	5	75	13	1146
2017	Provides services to public - French only	28	29	17	13	10	0	2	59	24	99
2017	Provides services to public - Both English and French	35	29	17	6	6	1	8	69	13	680

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	26	31	20	11	11	0	0	58	22	1087
2019	Provides services to public - French only	13	22	36	14	14	1	0	35	28	93
2019	Provides services to public - Both English and French	24	31	25	12	9	0	0	55	21	570
2017	Provides services to public - English only	22	30	23	14	11	0	0	52	25	1145
2017	Provides services to public - French only	14	27	22	15	20	0	1	42	36	99
2017	Provides services to public - Both English and French	21	31	25	12	10	0	0	52	22	680

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	38	21	8	7	1	1	63	15	1085
2019	Provides services to public - French only	17	24	38	18	2	0	0	42	20	94
2019	Provides services to public - Both English and French	23	33	24	14	5	1	0	56	19	566
2017	Provides services to public - English only	21	33	23	11	9	1	2	56	21	1143
2017	Provides services to public - French only	10	34	38	12	3	0	2	45	16	99
2017	Provides services to public - Both English and French	21	32	25	14	6	0	1	54	20	678

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	20	34	24	12	10	1	0	54	22	1088
2019	Provides services to public - French only	12	27	34	18	7	1	0	39	26	93
2019	Provides services to public - Both English and French	20	28	26	17	9	1	0	48	26	571
2017	Provides services to public - English only	18	34	23	14	9	1	2	54	23	1144
2017	Provides services to public - French only	13	30	33	11	11	0	1	44	22	99
2017	Provides services to public - Both English and French	17	27	28	17	9	1	1	46	26	678

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	33	21	12	9	0	0	58	21	1088
2019	Provides services to public - French only	17	28	33	17	5	0	0	45	22	94
2019	Provides services to public - Both English and French	23	30	24	15	7	1	0	53	22	568
2017	Provides services to public - English only	20	35	22	13	8	0	2	56	22	1146
2017	Provides services to public - French only	15	34	27	11	9	1	2	51	21	99
2017	Provides services to public - Both English and French	22	34	21	14	8	0	1	56	22	677

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	32	31	17	8	10	0	1	64	19	1086
2019	Provides services to public - French only	15	32	21	24	7	1	0	47	31	94
2019	Provides services to public - Both English and French	33	28	19	10	10	1	0	61	20	566

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	27	22	14	14	0	0	49	29	1081
2019	Provides services to public - French only	14	26	30	15	16	0	0	39	31	94
2019	Provides services to public - Both English and French	19	27	24	15	13	1	0	47	28	568
2017	Provides services to public - English only	19	32	22	13	12	0	2	52	26	1139
2017	Provides services to public - French only	20	31	27	13	6	1	2	52	20	97
2017	Provides services to public - Both English and French	20	34	22	13	10	1	1	55	23	679

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	30	15	6	4	0	1	76	10	1079
2019	Provides services to public - French only	30	27	29	11	3	0	1	57	14	94
2019	Provides services to public - Both English and French	47	26	15	7	3	1	2	75	10	570
2017	Provides services to public - English only	47	29	14	5	4	0	1	77	9	1150
2017	Provides services to public - French only	30	30	17	15	4	0	3	63	20	99
2017	Provides services to public - Both English and French	53	23	13	5	3	0	2	78	9	682

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	64	18	8	3	2	1	4	86	5	1086
2019	Provides services to public - French only	53	23	13	4	1	1	4	81	6	94
2019	Provides services to public - Both English and French	61	20	8	3	3	1	6	86	6	568
2017	Provides services to public - English only	63	19	7	4	4	1	2	84	9	1148
2017	Provides services to public - French only	51	22	6	6	10	0	5	77	17	99
2017	Provides services to public - Both English and French	60	18	7	5	5	1	3	82	11	684

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	18	8	4	5	0	2	83	9	1084
2019	Provides services to public - French only	60	16	12	4	6	1	0	77	11	94
2019	Provides services to public - Both English and French	66	15	8	4	6	0	2	82	10	571
2017	Provides services to public - English only	45	33	13	5	3	0	1	79	8	1146
2017	Provides services to public - French only	30	29	14	12	10	0	4	62	23	99
2017	Provides services to public - Both English and French	44	33	11	6	3	0	2	79	9	684

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	35	11	5	4	0	80	9	1085
2019	Provides services to public - French only	46	21	19	9	5	0	67	14	94
2019	Provides services to public - Both English and French	48	28	13	6	4	1	77	10	568
2017	Provides services to public - English only	46	27	12	8	6	1	74	14	1147
2017	Provides services to public - French only	45	18	11	12	10	3	65	23	98
2017	Provides services to public - Both English and French	49	23	11	8	6	2	74	14	683

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	25	11	6	6	0	1	78	12	1082
2019	Provides services to public - French only	54	21	15	2	9	0	0	74	11	93
2019	Provides services to public - Both English and French	54	21	12	6	6	0	1	76	12	566
2017	Provides services to public - English only	48	13	5	2	2	0	29	88	5	1145
2017	Provides services to public - French only	46	8	5	4	2	2	32	83	9	99
2017	Provides services to public - Both English and French	43	17	6	3	2	1	28	85	6	684

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	12	5	2	1	0	25	90	4	1080
2019	Provides services to public - French only	53	10	10	3	0	1	23	83	4	92
2019	Provides services to public - Both English and French	52	13	6	3	1	0	25	87	6	565
2017	Provides services to public - English only	45	31	12	5	2	1	5	80	7	1141
2017	Provides services to public - French only	45	25	13	9	2	0	5	74	12	98
2017	Provides services to public - Both English and French	51	27	12	3	2	0	4	82	5	682

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	31	13	3	3	0	2	81	5	1083
2019	Provides services to public - French only	50	31	12	4	2	0	1	82	6	94
2019	Provides services to public - Both English and French	55	25	10	4	2	0	3	83	6	567
2017	Provides services to public - English only	48	26	10	6	6	0	3	77	12	1148
2017	Provides services to public - French only	50	20	14	8	2	0	5	74	11	98
2017	Provides services to public - Both English and French	58	18	7	4	7	1	4	80	12	681

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	57	22	9	4	7	0	2	80	11	1089
2019	Provides services to public - French only	64	15	7	6	4	1	2	81	11	94
2019	Provides services to public - Both English and French	62	18	8	4	5	1	3	83	9	570
2017	Provides services to public - English only	46	33	11	5	2	0	2	81	8	1141
2017	Provides services to public - French only	36	28	22	7	2	0	4	67	10	99
2017	Provides services to public - Both English and French	46	30	13	5	2	1	2	78	8	683

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	35	13	4	3	0	1	80	7	1085
2019	Provides services to public - French only	52	30	13	5	0	0	0	82	5	94
2019	Provides services to public - Both English and French	49	28	13	5	2	1	1	79	7	570

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	33	35	12	5	48	17	1090
2019	Provides services to public - French only	6	32	47	10	5	38	15	94
2019	Provides services to public - Both English and French	10	31	39	16	4	41	20	570
2017	Provides services to public - English only	9	29	39	14	9	38	23	1152
2017	Provides services to public - French only	6	29	36	22	6	35	28	99
2017	Provides services to public - Both English and French	7	26	43	16	8	33	24	684

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	19	42	22	7	29	29	1081
2019	Provides services to public - French only	10	13	42	30	5	35	23	93
2019	Provides services to public - Both English and French	8	22	41	22	6	28	31	563
2017	Provides services to public - English only	10	22	44	18	7	24	32	1149
2017	Provides services to public - French only	7	18	42	23	9	32	25	99
2017	Provides services to public - Both English and French	7	21	42	22	8	29	29	682

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	41	15	6	4	1	0	74	11	1085
2019	Provides services to public - French only	10	46	34	9	1	0	1	56	10	92
2019	Provides services to public - Both English and French	26	42	19	8	3	1	0	69	11	568
2017	Provides services to public - English only	22	43	15	10	6	3	0	67	17	1150
2017	Provides services to public - French only	18	43	23	6	4	5	0	65	11	99
2017	Provides services to public - Both English and French	25	44	17	8	3	2	0	71	11	682

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	36	18	13	10	1	0	59	23	1085
2019	Provides services to public - French only	3	41	29	18	6	1	1	46	25	94
2019	Provides services to public - Both English and French	15	36	22	18	9	1	0	52	27	569
2017	Provides services to public - English only	17	33	19	15	14	2	0	52	30	1150
2017	Provides services to public - French only	9	31	27	18	13	1	0	41	32	99
2017	Provides services to public - Both English and French	14	35	23	18	10	1	0	49	28	680

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	19	81	1089
2019	Provides services to public - French only	14	86	94
2019	Provides services to public - Both English and French	20	80	568
2017	Provides services to public - English only	19	81	1148
2017	Provides services to public - French only	20	80	99
2017	Provides services to public - Both English and French	16	84	684
2014	Provides services to public - English only	17	83	1389
2014	Provides services to public - French only	12	88	110
2014	Provides services to public - Both English and French	13	87	708

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	82	18	207
2019	Provides services to public - French only	61	39	13
2019	Provides services to public - Both English and French	83	17	110
2017	Provides services to public - English only	70	30	217
2017	Provides services to public - French only	60	40	20
2017	Provides services to public - Both English and French	73	27	106
2014	Provides services to public - English only	73	27	233
2014	Provides services to public - French only	54	46	13
2014	Provides services to public - Both English and French	81	19	93

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	31	11	9	4	0	1	76	13	168
2017	Provides services to public - English only	40	33	6	15	5	1	1	74	19	152
2017	Provides services to public - French only	33	42	25	0	0	0	0	75	0	12
2017	Provides services to public - Both English and French	39	41	6	7	7	0	0	81	13	78
2014	Provides services to public - English only	41	37	7	9	5	1	0	78	14	169
2014	Provides services to public - Both English and French	47	36	7	9	0	1	0	84	9	75

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	18	37	20	11	11	2	0	18	82	1084
2019	Provides services to public - French only	9	37	24	14	17	0	0	9	91	93
2019	Provides services to public - Both English and French	18	27	26	14	12	3	0	18	82	568
2017	Provides services to public - English only	22	27	22	11	15	3	0	22	78	1153
2017	Provides services to public - French only	17	19	27	17	18	1	0	17	83	99
2017	Provides services to public - Both English and French	20	25	24	13	14	2	1	20	80	683

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	52	48	863
2019	Provides services to public - French only	64	36	85
2019	Provides services to public - Both English and French	63	37	453

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	48	52	856
2019	Provides services to public - French only	33	67	83
2019	Provides services to public - Both English and French	37	63	443

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	9	24	21	19	20	1	5	36	42	857
2019	Provides services to public - French only	4	14	20	23	24	4	11	21	55	83
2019	Provides services to public - Both English and French	8	22	21	19	23	1	6	32	46	446
2017	Provides services to public - English only	9	22	15	19	26	2	7	34	49	868
2017	Provides services to public - French only	4	15	15	28	27	0	11	21	62	81
2017	Provides services to public - Both English and French	8	18	16	19	30	3	6	29	53	524

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	19	21	20	27	2	5	27	51	857
2019	Provides services to public - French only	1	17	16	28	26	4	9	21	61	82
2019	Provides services to public - Both English and French	5	13	20	25	30	1	6	19	59	447
2017	Provides services to public - English only	4	12	14	18	45	2	5	17	68	868
2017	Provides services to public - French only	1	11	11	27	42	0	7	13	75	81
2017	Provides services to public - Both English and French	3	11	12	21	48	1	5	15	73	524

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	22	15	9	11	1	6	63	21	1078
2019	Provides services to public - French only	31	22	22	12	9	0	4	55	22	91
2019	Provides services to public - Both English and French	33	17	20	11	13	1	5	54	25	562

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment