2019 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	49	7	12	3	77	16	1761
2019	Does not provide services to public	37	46	5	9	3	83	12	2690
2017	Provides services to public	19	49	6	17	9	68	25	1943
2017	Does not provide services to public	31	49	5	10	5	80	15	2870
2014	Provides services to public	21	50	5	16	7	72	23	2211
2014	Does not provide services to public	32	48	4	12	4	80	16	2916
2011	Provides services to public	20	48	6	19	7	69	26	2260
2011	Does not provide services to public	28	50	5	13	4	77	18	2920
2008	Provides services to public	26	50	6	13	5	76	18	1691
2008	Does not provide services to public	35	47	4	9	4	83	13	1868

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	18	5	4	2	1	89	7	1759
2019	Does not provide services to public	68	19	5	4	2	1	89	7	2689
2017	Provides services to public	68	20	5	4	2	1	89	6	1940
2017	Does not provide services to public	66	20	4	6	2	1	87	8	2868
2014	Provides services to public	67	19	4	5	3	1	87	8	2212
2014	Does not provide services to public	68	19	4	5	2	1	88	7	2914
2011	Provides services to public	73	15	4	4	3	1	89	7	2259
2011	Does not provide services to public	70	17	4	5	3	1	88	8	2918
2008	Provides services to public	71	16	4	5	3	1	88	8	1690
2008	Does not provide services to public	69	18	3	6	3	1	87	10	1863

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	40	7	11	4	78	15	1757
2019	Does not provide services to public	46	36	6	9	3	82	12	2687
2017	Provides services to public	34	39	8	13	7	73	20	1938
2017	Does not provide services to public	44	36	6	10	4	80	14	2863
2014	Provides services to public	38	36	7	12	7	74	19	2211
2014	Does not provide services to public	45	34	7	10	4	79	14	2915
2011	Provides services to public	34	40	9	10	6	74	16	2260
2011	Does not provide services to public	41	38	8	9	4	80	13	2913

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	37	15	19	12	0	54	31	1758
2019	Does not provide services to public	28	39	14	14	5	0	67	19	2686
2018	Provides services to public	15	43	11	21	9	0	58	30	1888
2018	Does not provide services to public	24	46	9	15	6	0	70	21	2594
2017	Provides services to public	15	39	13	20	13	0	54	33	1942
2017	Does not provide services to public	24	41	12	15	7	0	66	22	2868
2014	Provides services to public	16	38	12	22	12	0	54	34	2210
2014	Does not provide services to public	21	39	12	18	9	0	61	27	2916
2011	Provides services to public	16	42	13	18	11	0	58	29	2260
2011	Does not provide services to public	22	41	13	16	7	1	63	23	2913
2008	Provides services to public	15	43	13	18	9	0	59	28	1689
2008	Does not provide services to public	20	43	13	16	8	1	64	24	1868

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	42	10	9	3	79	11	1748
2019	Does not provide services to public	51	36	7	5	2	87	7	2670
2017	Provides services to public	35	43	10	9	4	78	12	1935
2017	Does not provide services to public	50	38	5	5	1	88	7	2868
2014	Provides services to public	36	43	8	9	3	80	12	2206
2014	Does not provide services to public	49	36	7	6	2	85	8	2917

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	36	14	11	7	0	0	68	18	1756
2019	Does not provide services to public	46	32	9	8	5	0	0	78	13	2684
2018	Provides services to public	30	38	13	12	7	0	0	68	19	1885
2018	Does not provide services to public	42	33	11	8	5	0	0	75	14	2591
2017	Provides services to public	28	37	13	12	9	0	0	66	22	1940
2017	Does not provide services to public	42	33	10	9	5	0	0	76	14	2865
2014	Provides services to public	29	36	14	12	8	1	0	66	21	2209
2014	Does not provide services to public	37	34	12	10	6	0	0	71	17	2917
2011	Provides services to public	30	39	12	11	7	0	0	70	18	2257
2011	Does not provide services to public	38	35	10	10	6	0	1	73	16	2915

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	41	15	9	6	69	15	1761
2019	Does not provide services to public	36	42	11	7	4	78	11	2688
2018	Provides services to public	26	45	13	11	5	70	16	1872
2018	Does not provide services to public	31	44	12	8	4	75	13	2581
2017	Provides services to public	27	44	14	9	6	71	15	1943
2017	Does not provide services to public	33	45	10	8	4	78	12	2870
2014	Provides services to public	25	48	14	8	5	72	14	2212
2014	Does not provide services to public	31	46	10	8	5	77	13	2918
2011	Provides services to public	32	41	13	9	5	73	14	2258
2011	Does not provide services to public	32	42	12	8	6	75	13	2914
2008	Provides services to public	30	44	12	9	4	75	13	1671
2008	Does not provide services to public	31	42	12	9	6	73	15	1859

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	37	19	17	9	0	55	26	1760
2019	Does not provide services to public	29	39	15	12	6	0	68	18	2683
2018	Provides services to public	19	33	19	17	12	0	52	29	1883
2018	Does not provide services to public	26	37	16	13	8	0	63	21	2588
2017	Provides services to public	17	34	20	16	12	0	51	29	1941
2017	Does not provide services to public	26	38	16	13	7	0	64	20	2871
2014	Provides services to public	17	35	20	16	12	0	51	28	2212
2014	Does not provide services to public	23	35	18	15	9	0	58	24	2917
2011	Provides services to public	15	36	18	17	13	1	51	30	2257
2011	Does not provide services to public	20	38	18	14	10	0	58	24	2917

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	44	15	12	6	68	18	1748
2019	Does not provide services to public	31	44	11	11	4	74	14	2674
2018	Provides services to public	23	43	15	13	6	66	18	1887
2018	Does not provide services to public	28	41	13	12	5	69	17	2593
2017	Provides services to public	23	42	16	13	6	65	19	1940
2017	Does not provide services to public	28	45	11	12	4	73	16	2867

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	43	14	6	4	0	77	10	1755
2019	Does not provide services to public	43	41	10	5	2	0	83	7	2674
2018	Provides services to public	36	44	11	6	3	0	80	9	1888
2018	Does not provide services to public	43	42	9	4	2	0	85	6	2592
2017	Provides services to public	32	44	12	7	4	0	77	11	1939
2017	Does not provide services to public	40	41	10	6	3	0	81	9	2868
2014	Provides services to public	34	43	13	7	3	1	77	10	2210
2014	Does not provide services to public	40	40	11	6	3	1	80	9	2918
2011	Provides services to public	32	43	13	8	4	1	76	11	2256
2011	Does not provide services to public	37	43	11	6	2	1	80	8	2915
2008	Provides services to public	34	44	11	6	3	1	79	10	1690
2008	Does not provide services to public	38	43	10	6	4	0	81	10	1868

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	37	19	13	9	59	22	1757
2019	Does not provide services to public	31	39	14	10	5	71	15	2675
2018	Provides services to public	21	36	16	17	10	57	27	1880
2018	Does not provide services to public	30	39	14	11	7	68	18	2588
2017	Provides services to public	19	37	17	15	11	57	26	1937
2017	Does not provide services to public	29	39	13	11	7	68	18	2870

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	37	12	4	3	82	6	1753
2019	Does not provide services to public	51	35	9	3	2	87	4	2664
2018	Provides services to public	46	36	10	5	2	83	7	1869
2018	Does not provide services to public	49	36	9	3	2	86	5	2577
2017	Provides services to public	49	37	9	3	2	86	5	1938
2017	Does not provide services to public	52	35	8	3	1	87	4	2859
2014	Provides services to public	57	32	8	2	1	89	3	2210
2014	Does not provide services to public	62	29	6	2	1	90	3	2917
2011	Provides services to public	54	34	8	3	1	89	4	2255
2011	Does not provide services to public	56	33	7	2	1	89	4	2915

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	41	16	13	8	62	21	1755
2019	Does not provide services to public	31	41	13	10	5	72	15	2671
2018	Provides services to public	18	40	16	16	10	59	25	1877
2018	Does not provide services to public	28	41	13	12	6	69	18	2583
2017	Provides services to public	21	40	15	15	9	61	24	1935
2017	Does not provide services to public	30	43	11	10	5	73	15	2857
2014	Provides services to public	17	41	15	17	10	58	27	2212
2014	Does not provide services to public	23	41	13	14	8	65	22	2919
2011	Provides services to public	21	43	13	14	9	64	23	2254
2011	Does not provide services to public	28	40	13	11	7	68	18	2914

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	37	21	11	8	60	19	1755
2019	Does not provide services to public	38	35	14	8	5	73	13	2679
2018	Provides services to public	21	37	19	14	9	58	23	1875
2018	Does not provide services to public	35	37	14	8	5	72	14	2579
2017	Provides services to public	23	36	19	15	8	59	23	1936
2017	Does not provide services to public	34	38	13	9	5	73	14	2858
2014	Provides services to public	22	37	18	14	9	59	23	2208
2014	Does not provide services to public	31	38	14	10	6	70	16	2919

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	43	17	12	6	0	65	18	1725
2019	Does not provide services to public	34	40	13	9	3	0	74	12	2650
2018	Provides services to public	22	38	17	14	9	0	60	23	1881
2018	Does not provide services to public	30	39	15	11	5	0	69	16	2587
2017	Provides services to public	22	39	18	13	8	0	61	20	1937
2017	Does not provide services to public	32	40	14	9	4	0	73	13	2857
2014	Provides services to public	24	40	17	13	6	0	64	19	2211
2014	Does not provide services to public	30	39	16	9	5	0	69	15	2918
2011	Provides services to public	29	40	15	11	4	1	70	15	2256
2011	Does not provide services to public	35	40	13	8	3	1	76	11	2912

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	43	13	6	3	78	10	1764
2019	Does not provide services to public	42	41	10	5	2	83	7	2686
2018	Provides services to public	33	44	13	7	3	77	10	1884
2018	Does not provide services to public	37	43	11	6	3	79	10	2591
2017	Provides services to public	35	43	12	7	3	78	10	1931
2017	Does not provide services to public	40	41	10	6	3	81	9	2858
2014	Provides services to public	37	44	11	5	3	81	8	2212
2014	Does not provide services to public	41	40	10	5	3	82	8	2918
2011	Provides services to public	40	43	9	5	3	83	8	2257
2011	Does not provide services to public	40	41	9	6	3	82	9	2915
2008	Provides services to public	39	43	10	5	2	83	7	1691
2008	Does not provide services to public	39	43	9	6	3	82	9	1868

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	38	19	8	4	0	69	12	1751
2019	Does not provide services to public	40	32	16	7	3	0	73	10	2671
2018	Provides services to public	30	34	21	9	5	0	64	14	1885
2018	Does not provide services to public	37	33	17	8	5	0	71	12	2597
2017	Provides services to public	29	38	21	7	5	1	67	12	1943
2017	Does not provide services to public	36	37	16	7	4	1	73	10	2870
2014	Provides services to public	29	37	21	7	4	1	67	11	2212
2014	Does not provide services to public	35	36	18	7	4	1	71	10	2919
2011	Provides services to public	28	35	22	9	6	0	63	15	2260
2011	Does not provide services to public	33	35	18	8	5	1	69	13	2919
2008	Provides services to public	24	36	22	12	6	0	60	18	1690
2008	Does not provide services to public	27	36	20	9	6	1	64	15	1867

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	29	37	16	6	0	1	23	40	1757
2019	Does not provide services to public	9	24	37	19	9	1	0	29	34	2690
2018	Provides services to public	10	30	36	17	6	1	1	23	41	1880
2018	Does not provide services to public	10	27	35	18	8	0	1	27	38	2582
2017	Provides services to public	11	26	37	16	7	1	2	24	38	1933
2017	Does not provide services to public	9	24	38	18	8	1	2	27	34	2859
2014	Provides services to public	10	28	38	16	6	1	1	23	38	2207
2014	Does not provide services to public	8	27	38	17	7	0	2	25	36	2913
2011	Provides services to public	9	27	39	16	7	1	2	23	36	2254
2011	Does not provide services to public	11	26	35	17	8	1	2	26	38	2916
2008	Provides services to public	9	33	37	14	5	1	1	20	42	1690
2008	Does not provide services to public	12	30	36	15	5	1	2	21	43	1869

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	28	27	17	9	2	1	26	46	1754
2019	Does not provide services to public	13	21	28	21	14	2	1	36	34	2684
2018	Provides services to public	20	26	26	17	8	1	1	26	47	1879
2018	Does not provide services to public	16	23	27	20	11	2	1	32	40	2579
2017	Provides services to public	18	24	29	16	9	2	2	26	44	1933
2017	Does not provide services to public	13	21	29	19	13	2	3	33	36	2857
2014	Provides services to public	16	25	31	17	8	2	1	26	42	2203
2014	Does not provide services to public	11	23	31	20	10	2	2	31	36	2910
2011	Provides services to public	11	21	30	23	11	2	2	35	33	2253
2011	Does not provide services to public	12	21	29	21	12	3	3	34	35	2911
2008	Provides services to public	12	24	30	21	8	2	2	31	38	1689
2008	Does not provide services to public	12	22	31	21	9	2	2	32	36	1865

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	28	31	16	7	2	2	24	44	1751
2019	Does not provide services to public	15	25	32	16	9	2	2	26	41	2686
2018	Provides services to public	16	26	33	15	6	2	2	22	44	1880
2018	Does not provide services to public	16	27	31	16	7	2	2	24	44	2575
2017	Provides services to public	15	25	30	16	7	3	3	25	43	1927
2017	Does not provide services to public	16	24	32	15	7	2	4	23	43	2859
2014	Provides services to public	17	28	29	14	6	2	2	22	48	2202
2014	Does not provide services to public	19	26	30	13	8	2	3	22	47	2903
2011	Provides services to public	16	26	30	15	7	3	3	23	45	2251
2011	Does not provide services to public	19	27	26	15	7	2	4	23	49	2912
2008	Provides services to public	17	26	31	15	6	2	2	22	45	1686
2008	Does not provide services to public	17	27	31	15	6	2	2	22	45	1860

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	13	35	30	14	1	2	45	19	1751
2019	Does not provide services to public	5	14	32	30	16	1	1	47	20	2675
2018	Provides services to public	6	14	35	32	11	1	2	44	20	1873
2018	Does not provide services to public	7	15	35	27	13	1	2	41	23	2567
2017	Provides services to public	7	13	34	30	12	1	3	44	20	1915
2017	Does not provide services to public	7	15	33	28	14	1	3	43	23	2843
2014	Provides services to public	6	15	32	32	11	1	2	45	22	2198
2014	Does not provide services to public	7	16	35	27	13	1	2	41	23	2905
2011	Provides services to public	7	15	31	28	14	1	2	44	23	2251
2011	Does not provide services to public	9	17	32	25	13	1	3	39	27	2905
2008	Provides services to public	8	18	33	26	12	1	2	39	27	1686
2008	Does not provide services to public	8	18	37	23	11	1	2	36	27	1857

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	27	17	8	1	1	25	47	1757
2019	Does not provide services to public	16	21	29	19	12	1	2	32	38	2687
2018	Provides services to public	22	29	27	14	6	1	1	21	52	1882
2018	Does not provide services to public	19	24	29	16	9	1	2	26	44	2586
2017	Provides services to public	21	27	27	14	8	1	2	23	49	1928
2017	Does not provide services to public	15	22	31	17	11	1	3	29	39	2856
2014	Provides services to public	20	28	28	14	6	1	2	21	50	2207
2014	Does not provide services to public	20	26	28	15	9	1	2	25	47	2904
2011	Provides services to public	20	27	29	14	7	2	2	21	48	2254
2011	Does not provide services to public	20	26	27	15	9	1	3	24	47	2913
2008	Provides services to public	19	25	30	15	7	1	2	23	46	1686
2008	Does not provide services to public	17	27	27	16	9	1	3	26	46	1864

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	22	26	22	11	2	2	35	38	1752
2019	Does not provide services to public	10	17	27	26	16	3	2	44	28	2680
2018	Provides services to public	15	23	25	22	11	2	2	34	39	1876
2018	Does not provide services to public	11	18	28	25	14	2	2	40	31	2573
2017	Provides services to public	12	20	27	22	12	3	4	37	34	1935
2017	Does not provide services to public	10	17	27	24	16	3	5	43	28	2857
2014	Provides services to public	10	18	27	26	14	3	3	42	30	2208
2014	Does not provide services to public	8	16	27	26	16	2	5	45	26	2908
2011	Provides services to public	10	19	27	22	15	2	4	39	31	2249
2011	Does not provide services to public	10	17	29	22	14	3	4	39	30	2909
2008	Provides services to public	13	22	25	21	11	3	4	35	38	1685
2008	Does not provide services to public	12	19	28	23	12	2	4	37	33	1866

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	25	34	15	8	2	2	24	40	1745
2019	Does not provide services to public	12	21	34	18	11	3	1	30	35	2682
2018	Provides services to public	13	27	33	15	8	2	2	24	42	1879
2018	Does not provide services to public	14	23	34	17	9	2	2	27	38	2579
2017	Provides services to public	15	24	33	14	8	3	3	23	41	1928
2017	Does not provide services to public	13	21	33	16	10	3	4	28	36	2859
2014	Provides services to public	13	24	33	16	7	3	3	25	40	2209
2014	Does not provide services to public	14	22	32	16	9	3	4	27	39	2909

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	24	35	19	7	0	1	27	38	1757
2019	Does not provide services to public	10	21	34	21	12	1	1	34	32	2693

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	14	5	2	2	0	4	91	4	1754
2019	Does not provide services to public	73	14	4	3	2	0	3	90	5	2689
2017	Provides services to public	72	15	5	2	2	0	4	91	4	1939
2017	Does not provide services to public	72	14	5	4	3	0	3	88	7	2872
2014	Provides services to public	76	11	4	3	3	0	4	90	6	2211
2014	Does not provide services to public	75	13	4	3	3	0	3	90	6	2917
2011	Provides services to public	74	11	4	3	3	0	4	90	6	2259
2011	Does not provide services to public	73	13	4	3	2	0	4	89	6	2915
2008	Provides services to public	70	11	5	2	4	1	7	88	7	1689
2008	Does not provide services to public	71	11	5	3	4	0	7	87	8	1867

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	33	17	13	9	3	2	59	23	1758
2019	Does not provide services to public	30	30	15	10	7	5	4	66	18	2686
2018	Provides services to public	15	35	20	14	11	3	2	53	26	1883
2018	Does not provide services to public	23	34	17	12	8	4	3	61	21	2594
2017	Provides services to public	20	33	18	13	11	4	2	56	25	1942
2017	Does not provide services to public	27	31	15	12	8	4	4	62	22	2871
2014	Provides services to public	26	35	13	12	10	2	2	63	22	2208
2014	Does not provide services to public	29	31	13	12	8	3	3	64	21	2919

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	33	10	11	7	0	72	18	1760
2019	Does not provide services to public	49	28	8	9	5	1	78	14	2686
2018	Provides services to public	33	35	10	11	9	0	69	21	1876
2018	Does not provide services to public	42	31	9	10	7	1	74	17	2588
2017	Provides services to public	34	35	10	12	8	1	69	20	1942
2017	Does not provide services to public	43	31	9	10	5	1	75	16	2871
2014	Provides services to public	40	31	8	11	9	1	71	20	2209
2014	Does not provide services to public	44	30	8	10	6	1	75	17	2918

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	37	9	8	4	78	12	1757
2019	Does not provide services to public	52	30	8	7	3	82	10	2685
2018	Provides services to public	38	41	9	8	5	79	12	1878
2018	Does not provide services to public	46	35	8	8	3	81	11	2592
2017	Provides services to public	33	42	10	10	4	76	14	1936
2017	Does not provide services to public	43	38	8	7	4	81	11	2863
2014	Provides services to public	35	43	9	9	4	79	13	2209
2014	Does not provide services to public	42	38	9	7	4	80	11	2919

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	43	14	6	3	1	76	10	1758
2019	Does not provide services to public	46	36	10	5	3	1	83	7	2691
2018	Provides services to public	30	43	16	7	4	1	74	11	1881
2018	Does not provide services to public	38	41	13	5	3	1	79	8	2594

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	31	17	6	4	1	2	72	10	1759
2019	Does not provide services to public	51	26	12	4	3	1	3	80	7	2686

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	34	15	9	6	0	0	70	15	1759
2019	Does not provide services to public	44	31	12	7	5	1	0	76	13	2688
2018	Provides services to public	32	37	14	10	7	0	0	70	16	1888
2018	Does not provide services to public	40	35	11	8	6	0	0	75	14	2587
2017	Provides services to public	31	37	13	12	7	0	0	68	19	1943
2017	Does not provide services to public	38	37	11	9	5	0	0	75	13	2872
2014	Provides services to public	32	37	13	10	7	0	0	70	17	2210
2014	Does not provide services to public	38	34	12	9	5	0	0	73	15	2917
2011	Provides services to public	30	36	13	12	8	0	0	67	20	2258
2011	Does not provide services to public	34	38	12	10	6	0	0	73	16	2916
2008	Provides services to public	28	36	14	11	10	1	1	64	22	1691
2008	Does not provide services to public	30	35	14	11	9	1	1	66	20	1868

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	13	7	4	2	1	76	11	1761
2019	Does not provide services to public	50	28	11	5	4	1	0	80	9	2690
2018	Provides services to public	38	33	14	8	5	2	0	72	14	1886
2018	Does not provide services to public	46	32	11	6	4	1	0	80	10	2582
2017	Provides services to public	37	34	13	9	6	2	0	72	15	1941
2017	Does not provide services to public	45	32	10	6	4	2	0	79	11	2869
2014	Provides services to public	39	33	13	8	5	1	0	73	14	2212
2014	Does not provide services to public	44	30	12	7	5	2	1	76	12	2917
2011	Provides services to public	37	31	14	10	6	2	0	70	16	2258
2011	Does not provide services to public	42	33	11	7	5	2	1	76	12	2916
2008	Provides services to public	35	32	14	8	8	2	0	69	17	1690
2008	Does not provide services to public	38	29	13	9	7	3	0	70	17	1868

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	36	12	7	5	1	76	12	1758
2019	Does not provide services to public	48	31	10	7	5	1	79	11	2680
2018	Provides services to public	37	35	12	10	6	0	72	16	1885
2018	Does not provide services to public	44	34	10	8	4	0	78	12	2576
2017	Provides services to public	35	35	12	10	7	1	70	17	1941
2017	Does not provide services to public	43	34	9	9	4	0	78	13	2866
2014	Provides services to public	38	36	10	9	6	1	75	15	2211
2014	Does not provide services to public	42	32	10	10	5	0	75	15	2917
2011	Provides services to public	36	33	13	11	7	1	69	18	2253
2011	Does not provide services to public	39	35	10	9	6	1	75	14	2916
2008	Provides services to public	32	34	12	12	9	0	66	21	1688
2008	Does not provide services to public	35	34	11	11	8	1	70	20	1865

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	11	3	1	1	3	94	3	1758
2019	Does not provide services to public	81	9	3	2	2	2	93	4	2674
2017	Provides services to public	79	12	3	1	1	3	94	3	1937
2017	Does not provide services to public	80	11	3	2	2	2	93	3	2869
2014	Provides services to public	78	11	4	1	2	4	93	3	2212
2014	Does not provide services to public	80	10	3	2	2	3	94	3	2918
2011	Provides services to public	79	10	3	2	2	4	93	4	2257
2011	Does not provide services to public	80	10	3	2	2	3	93	4	2912
2008	Provides services to public	80	6	4	1	3	6	92	4	1690
2008	Does not provide services to public	79	8	3	2	2	6	93	5	1864

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	23	10	6	5	2	4	77	12	1764
2019	Does not provide services to public	59	20	8	4	4	2	4	84	8	2690
2017	Provides services to public	37	26	10	9	9	4	4	69	20	1939
2017	Does not provide services to public	47	24	8	6	5	3	7	79	13	2869
2014	Provides services to public	36	25	10	8	11	4	5	67	21	2210
2014	Does not provide services to public	44	23	9	6	6	3	8	76	14	2917
2011	Provides services to public	31	27	11	9	14	3	4	63	25	2254
2011	Does not provide services to public	38	27	11	8	9	2	5	70	18	2917

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	26	12	4	5	1	80	8	1763
2019	Does not provide services to public	62	21	8	3	4	1	85	7	2693
2018	Provides services to public	46	29	12	5	6	1	76	12	1881
2018	Does not provide services to public	56	27	9	4	4	1	83	8	2580
2017	Provides services to public	46	28	11	6	6	2	75	13	1942
2017	Does not provide services to public	54	25	10	5	4	1	81	9	2869

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	34	12	7	5	0	76	12	1760
2019	Does not provide services to public	54	27	9	5	4	0	81	10	2690
2018	Provides services to public	40	30	14	9	7	0	71	16	1887
2018	Does not provide services to public	49	30	10	6	5	0	79	11	2586
2017	Provides services to public	42	30	12	8	8	0	72	16	1936
2017	Does not provide services to public	49	29	10	7	5	0	78	12	2866
2014	Provides services to public	41	32	12	8	7	1	73	15	2209
2014	Does not provide services to public	48	29	10	7	5	0	77	12	2919

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	41	16	20	6	1	1	57	26	299
2019	Does not provide services to public	19	45	14	14	5	2	2	66	19	717

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	32	21	10	7	8	1	58	19	1762
2019	Does not provide services to public	28	33	16	11	6	7	0	65	18	2684
2018	Provides services to public	20	29	20	13	10	7	0	54	24	1887
2018	Does not provide services to public	23	31	18	12	8	7	0	59	21	2596
2017	Provides services to public	20	28	20	12	11	9	0	52	26	1941
2017	Does not provide services to public	23	34	16	12	8	7	0	61	21	2868
2014	Provides services to public	21	33	17	11	9	9	0	60	21	2212
2014	Does not provide services to public	24	34	16	11	6	8	0	64	18	2916
2011	Provides services to public	20	30	18	12	11	7	0	55	25	2262
2011	Does not provide services to public	22	31	18	12	9	8	0	59	22	2915

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	22	16	11	3	49	28	1760
2019	Does not provide services to public	25	33	18	14	8	3	59	23	2678
2018	Provides services to public	17	28	23	17	13	3	46	31	1885
2018	Does not provide services to public	21	31	20	15	10	3	53	26	2595
2017	Provides services to public	16	28	20	18	15	3	45	34	1941
2017	Does not provide services to public	20	34	18	16	9	3	56	26	2868
2014	Provides services to public	18	30	21	16	12	3	50	29	2211
2014	Does not provide services to public	21	33	19	16	8	3	56	25	2919
2011	Provides services to public	16	29	20	16	16	2	46	33	2260
2011	Does not provide services to public	19	32	20	15	12	2	52	27	2914
2008	Provides services to public	16	29	19	18	16	3	46	35	1690
2008	Does not provide services to public	19	32	18	16	13	2	52	30	1868

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	27	23	19	12	6	43	32	1745
2019	Does not provide services to public	19	29	20	17	10	5	51	28	2678
2018	Provides services to public	10	24	25	22	13	5	36	38	1878
2018	Does not provide services to public	14	27	23	19	12	5	44	32	2590
2017	Provides services to public	12	26	21	21	15	5	40	38	1939
2017	Does not provide services to public	13	30	21	19	11	5	46	32	2866
2014	Provides services to public	12	27	23	19	13	5	42	34	2211
2014	Does not provide services to public	15	30	21	19	10	5	47	31	2910
2011	Provides services to public	9	27	21	23	15	5	38	40	2254
2011	Does not provide services to public	11	31	21	20	11	6	44	34	2917
2008	Provides services to public	7	27	20	26	16	5	36	44	1692
2008	Does not provide services to public	9	29	19	22	15	5	41	39	1868

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	28	22	20	13	3	43	34	1760
2019	Does not provide services to public	18	30	18	18	11	3	50	31	2683
2018	Provides services to public	11	26	23	22	15	3	38	39	1883
2018	Does not provide services to public	14	31	20	20	13	3	46	34	2598
2017	Provides services to public	11	27	20	20	16	4	40	39	1938
2017	Does not provide services to public	14	33	19	20	11	3	49	32	2866
2014	Provides services to public	12	32	19	19	14	3	46	34	2210
2014	Does not provide services to public	15	32	19	20	11	3	48	32	2914
2011	Provides services to public	11	30	18	24	15	3	42	40	2254
2011	Does not provide services to public	11	33	18	23	12	3	46	36	2918
2008	Provides services to public	10	31	19	22	14	3	43	38	1689
2008	Does not provide services to public	12	34	15	23	14	2	47	37	1869

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	19	12	8	6	21	6	64	19	1759
2019	Does not provide services to public	35	23	13	6	5	15	4	71	13	2688

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	44	21	9	4	1	66	13	1759
2019	Does not provide services to public	28	45	16	8	3	1	73	10	2682
2018	Provides services to public	20	44	20	11	5	0	64	16	1884
2018	Does not provide services to public	27	44	16	9	3	1	71	13	2581
2017	Provides services to public	21	43	18	11	6	1	64	18	1939
2017	Does not provide services to public	28	44	16	7	4	1	72	11	2864
2014	Provides services to public	25	44	16	9	5	1	70	14	2211
2014	Does not provide services to public	29	44	15	8	3	1	74	11	2919
2011	Provides services to public	26	42	17	8	6	1	69	14	2254
2011	Does not provide services to public	30	42	14	8	3	1	73	12	2915

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	28	22	25	15	1	0	38	40	1752
2019	Does not provide services to public	13	33	20	22	9	3	0	47	32	2673

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	43	15	9	5	1	1	71	14	1761
2019	Does not provide services to public	34	40	12	7	4	2	1	76	12	2677
2018	Provides services to public	28	43	13	9	5	1	0	72	14	1883
2018	Does not provide services to public	35	40	12	8	3	1	1	77	11	2587
2017	Provides services to public	32	41	12	8	4	2	1	75	13	1936
2017	Does not provide services to public	37	39	10	7	3	2	1	79	11	2864
2014	Provides services to public	39	39	10	6	3	1	1	80	10	2212
2014	Does not provide services to public	42	38	8	6	3	2	1	82	10	2919
2011	Provides services to public	34	38	11	8	6	3	1	75	14	2253
2011	Does not provide services to public	38	35	11	7	4	3	1	77	12	2914
2008	Provides services to public	25	34	14	12	8	6	1	63	22	1688
2008	Does not provide services to public	29	33	13	12	8	4	1	65	21	1866

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	42	20	7	5	1	68	12	1752
2019	Does not provide services to public	32	40	17	6	4	1	73	9	2677
2018	Provides services to public	26	41	19	8	4	0	68	13	1877
2018	Does not provide services to public	33	39	17	6	4	1	73	10	2580

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	28	20	16	15	5	1	46	33	1756
2019	Does not provide services to public	19	29	18	14	12	7	2	53	28	2674
2018	Provides services to public	12	28	19	19	16	4	1	43	37	1883
2018	Does not provide services to public	18	28	19	15	12	6	2	50	29	2587
2017	Provides services to public	14	27	15	19	18	5	1	44	40	1931
2017	Does not provide services to public	18	28	17	14	12	8	2	51	30	2863
2014	Provides services to public	15	26	16	18	18	6	1	44	38	2213
2014	Does not provide services to public	18	24	18	17	14	7	2	46	34	2917
2011	Provides services to public	14	25	16	18	18	7	1	43	40	2261
2011	Does not provide services to public	16	25	17	17	14	9	3	45	35	2917

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	26	22	19	16	2	42	35	1760
2019	Does not provide services to public	19	32	19	17	11	2	52	29	2689
2018	Provides services to public	11	29	22	20	17	1	40	38	1880
2018	Does not provide services to public	15	31	20	19	13	2	47	33	2584
2017	Provides services to public	13	29	21	21	15	2	42	36	1939
2017	Does not provide services to public	18	34	17	17	11	2	54	29	2866
2014	Provides services to public	13	30	20	20	15	2	44	36	2211
2014	Does not provide services to public	15	33	18	19	13	2	49	33	2914
2011	Provides services to public	14	31	19	21	15	1	45	36	2261
2011	Does not provide services to public	16	32	19	19	13	2	48	33	2911
2008	Provides services to public	12	32	20	19	15	1	45	34	1692
2008	Does not provide services to public	14	32	19	19	14	1	47	33	1867

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	26	15	18	21	2	2	43	41	1762
2019	Does not provide services to public	18	28	17	16	16	2	2	48	34	2688
2018	Provides services to public	12	24	19	19	23	1	1	38	43	1881
2018	Does not provide services to public	17	27	17	19	17	2	2	45	38	2588
2017	Provides services to public	15	26	16	19	21	2	1	42	41	1936
2017	Does not provide services to public	18	30	14	17	16	2	2	51	35	2863
2014	Provides services to public	15	26	16	19	21	1	1	42	42	2213
2014	Does not provide services to public	16	26	16	20	19	2	1	43	41	2917
2011	Provides services to public	15	26	16	19	23	1	1	41	43	2261
2011	Does not provide services to public	15	29	15	18	19	2	2	46	39	2911
2008	Provides services to public	15	34	14	16	18	1	1	51	35	1689
2008	Does not provide services to public	16	32	14	18	17	1	1	49	37	1868

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	28	16	6	4	1	3	73	10	1763
2019	Does not provide services to public	50	24	13	5	3	1	4	79	8	2685

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	13	10	6	6	3	12	75	13	1760
2019	Does not provide services to public	50	13	9	6	7	3	12	73	16	2684

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	26	22	11	7	2	3	58	19	1756
2019	Does not provide services to public	38	25	18	8	5	2	3	66	14	2685

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	24	21	13	8	3	3	55	23	1748
2019	Does not provide services to public	37	23	17	10	6	3	4	64	18	2681

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	19	19	17	17	2	3	45	35	1761
2019	Does not provide services to public	36	18	15	12	11	3	5	59	25	2674

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	17	9	5	4	2	3	81	10	1754
2019	Does not provide services to public	63	15	8	4	3	2	5	84	7	2678

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	12	7	4	4	4	3	84	9	1753
2019	Does not provide services to public	74	8	5	2	2	4	4	89	5	2674

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	11	5	2	2	2	7	90	5	1755
2019	Does not provide services to public	77	7	3	1	1	2	9	94	3	2672

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	37	25	13	6	3	0	54	20	1762
2019	Does not provide services to public	21	41	19	10	4	4	1	65	14	2685
2018	Provides services to public	11	34	27	15	9	4	0	47	25	1885
2018	Does not provide services to public	20	35	24	10	6	4	0	57	17	2593
2017	Provides services to public	13	31	26	16	10	4	0	46	27	1935
2017	Does not provide services to public	21	39	19	11	6	4	1	63	17	2869

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	42	16	9	4	1	71	13	1753
2019	Does not provide services to public	37	41	11	6	3	2	80	8	2678
2018	Provides services to public	33	41	14	8	3	1	75	11	1884
2018	Does not provide services to public	41	39	11	5	2	1	82	7	2592
2017	Provides services to public	30	42	15	7	5	2	73	11	1938
2017	Does not provide services to public	40	41	10	5	2	2	83	7	2867
2014	Provides services to public	38	39	12	6	4	2	78	9	2212
2014	Does not provide services to public	46	36	9	5	2	2	84	7	2918
2011	Provides services to public	28	40	16	7	6	2	69	14	2254
2011	Does not provide services to public	33	42	13	6	4	2	76	10	2917

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	40	15	5	3	2	78	8	1753
2019	Does not provide services to public	44	36	11	3	2	3	83	6	2678
2018	Provides services to public	37	39	13	5	4	1	78	8	1885
2018	Does not provide services to public	42	37	12	3	2	3	82	6	2593
2017	Provides services to public	35	37	17	5	4	2	74	9	1937
2017	Does not provide services to public	42	38	12	3	2	2	83	5	2867
2014	Provides services to public	43	35	13	3	3	3	80	6	2212
2014	Does not provide services to public	49	33	10	3	2	2	85	5	2919

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	41	11	6	4	78	11	1763
2019	Does not provide services to public	47	35	10	5	3	82	8	2679
2018	Provides services to public	36	39	13	7	5	75	11	1884
2018	Does not provide services to public	44	37	10	5	3	81	8	2587
2017	Provides services to public	34	40	12	9	5	74	14	1938
2017	Does not provide services to public	44	38	9	6	2	83	8	2869
2014	Provides services to public	41	37	11	6	5	78	11	2212
2014	Does not provide services to public	47	35	10	5	3	82	8	2914
2011	Provides services to public	32	40	14	7	6	72	13	2251
2011	Does not provide services to public	39	38	12	7	4	77	11	2915
2008	Provides services to public	27	41	15	9	7	68	16	1688
2008	Does not provide services to public	33	39	13	9	6	73	14	1867

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	35	20	11	8	1	61	19	1758
2019	Does not provide services to public	36	32	16	10	5	1	69	15	2683
2018	Provides services to public	24	33	21	13	9	1	57	21	1888
2018	Does not provide services to public	32	34	18	10	6	1	66	16	2587
2017	Provides services to public	24	33	22	12	9	1	57	21	1940
2017	Does not provide services to public	34	34	17	10	5	1	68	15	2863
2014	Provides services to public	24	37	19	11	8	0	62	20	2211
2014	Does not provide services to public	30	37	17	10	5	1	68	15	2919
2011	Provides services to public	25	37	21	10	7	1	62	17	2257
2011	Does not provide services to public	29	37	18	9	5	1	67	15	2920

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	38	18	11	8	62	19	1753
2019	Does not provide services to public	34	35	16	9	4	70	14	2669
2018	Provides services to public	22	36	20	14	8	58	22	1878
2018	Does not provide services to public	31	36	16	11	5	67	16	2585
2017	Provides services to public	22	35	19	15	8	57	23	1939
2017	Does not provide services to public	32	36	16	10	6	68	16	2867
2014	Provides services to public	23	39	17	13	7	62	20	2210
2014	Does not provide services to public	29	39	16	10	5	68	16	2918
2011	Provides services to public	23	38	19	13	7	61	20	2259
2011	Does not provide services to public	27	40	17	11	5	67	16	2919
2008	Provides services to public	22	41	16	12	7	64	20	1688
2008	Does not provide services to public	25	40	14	13	6	66	20	1867

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	25	22	14	13	4	0	48	28	1761
2019	Does not provide services to public	30	25	19	14	7	4	1	58	22	2688
2018	Provides services to public	21	23	24	16	13	3	0	46	30	1888
2018	Does not provide services to public	26	26	20	14	10	3	0	54	25	2588
2017	Provides services to public	21	26	21	15	12	5	0	49	29	1936
2017	Does not provide services to public	29	25	19	13	9	5	1	57	23	2868
2014	Provides services to public	22	28	20	14	11	5	0	53	26	2212
2014	Does not provide services to public	26	27	20	13	9	5	1	56	23	2919
2011	Provides services to public	25	26	19	14	11	5	0	54	26	2258
2011	Does not provide services to public	27	26	19	13	10	5	1	56	24	2918
2008	Provides services to public	22	30	18	13	11	6	0	55	26	1690
2008	Does not provide services to public	22	28	18	17	10	4	1	53	28	1867

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	23	37	40	1763
2019	Does not provide services to public	25	38	37	2692
2018	Provides services to public	23	38	39	1887
2018	Does not provide services to public	24	38	37	2598
2017	Provides services to public	21	40	39	1942
2017	Does not provide services to public	25	41	35	2868
2014	Provides services to public	19	44	37	2212
2014	Does not provide services to public	24	41	35	2918
2011	Provides services to public	20	48	33	2260
2011	Does not provide services to public	24	43	33	2915

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	18	30	34	4	11	3	393
2019	Does not provide services to public	13	33	27	4	18	6	659
2018	Provides services to public	19	30	32	6	7	6	428
2018	Does not provide services to public	15	31	33	5	10	6	622
2017	Provides services to public	20	37	22	9	6	6	407
2017	Does not provide services to public	16	34	30	5	11	5	704
2014	Provides services to public	19	35	20	14	9999	12	415
2014	Does not provide services to public	14	37	28	10	9999	11	694
2011	Provides services to public	22	30	29	8	9999	12	447
2011	Does not provide services to public	15	34	34	7	9999	10	709

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	52	10	6	1	1	1	83	7	1758
2019	Does not provide services to public	36	47	8	4	1	1	3	86	6	2682

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	35	8	3	2	2	1	87	5	1754
2019	Does not provide services to public	58	26	6	2	1	4	3	90	4	2681

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	1759
2019	Does not provide services to public	11	89	2684
2018	Provides services to public	15	85	1883
2018	Does not provide services to public	12	88	2601

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	214
2019	Does not provide services to public	48	52	301
2018	Provides services to public	48	52	284
2018	Does not provide services to public	50	50	305

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	214
2019	Does not provide services to public	60	40	301
2018	Provides services to public	61	39	284
2018	Does not provide services to public	59	41	305

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	214
2019	Does not provide services to public	11	89	301
2018	Provides services to public	9	91	284
2018	Does not provide services to public	9	91	305

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	214
2019	Does not provide services to public	4	96	301
2018	Provides services to public	4	96	284
2018	Does not provide services to public	3	97	305

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	214
2019	Does not provide services to public	6	94	301
2018	Provides services to public	20	80	284
2018	Does not provide services to public	3	97	305

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	214
2019	Does not provide services to public	4	96	301
2018	Provides services to public	3	97	284
2018	Does not provide services to public	4	96	305

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	211
2019	Does not provide services to public	39	61	296
2018	Provides services to public	41	59	283
2018	Does not provide services to public	38	62	305

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	211
2019	Does not provide services to public	39	61	296
2018	Provides services to public	44	56	283
2018	Does not provide services to public	41	59	305

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	211
2019	Does not provide services to public	45	55	296
2018	Provides services to public	41	59	283
2018	Does not provide services to public	48	52	305

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	37	63	211
2019	Does not provide services to public	38	62	296
2018	Provides services to public	44	56	283
2018	Does not provide services to public	36	64	305

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	211
2019	Does not provide services to public	30	70	296
2018	Provides services to public	34	66	283
2018	Does not provide services to public	37	63	305

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	211
2019	Does not provide services to public	53	47	296
2018	Provides services to public	52	48	283
2018	Does not provide services to public	46	54	305

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	211
2019	Does not provide services to public	34	66	296
2018	Provides services to public	27	73	283
2018	Does not provide services to public	30	70	305

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	211
2019	Does not provide services to public	5	95	296
2018	Provides services to public	9	91	283
2018	Does not provide services to public	6	94	305

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	211
2019	Does not provide services to public	12	88	296
2018	Provides services to public	17	83	283
2018	Does not provide services to public	9	91	305

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	48	52	211
2019	Does not provide services to public	46	54	296
2018	Provides services to public	54	46	283
2018	Does not provide services to public	46	54	305

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	30	70	211
2019	Does not provide services to public	25	75	296
2018	Provides services to public	30	70	283
2018	Does not provide services to public	23	77	305

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	211
2019	Does not provide services to public	20	80	296
2018	Provides services to public	14	86	283
2018	Does not provide services to public	15	85	305

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	209
2019	Does not provide services to public	55	45	295
2018	Provides services to public	52	48	284
2018	Does not provide services to public	58	42	305

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	209
2019	Does not provide services to public	26	74	295
2018	Provides services to public	28	72	284
2018	Does not provide services to public	27	73	305

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	209
2019	Does not provide services to public	9	91	295
2018	Provides services to public	7	93	284
2018	Does not provide services to public	11	89	305

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	209
2019	Does not provide services to public	21	79	295
2018	Provides services to public	22	78	284
2018	Does not provide services to public	18	82	305

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	209
2019	Does not provide services to public	11	89	295
2018	Provides services to public	13	87	284
2018	Does not provide services to public	13	87	305

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	209
2019	Does not provide services to public	6	94	295
2018	Provides services to public	9	91	284
2018	Does not provide services to public	7	93	305

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	209
2019	Does not provide services to public	11	89	295
2018	Provides services to public	12	88	284
2018	Does not provide services to public	11	89	305

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	209
2019	Does not provide services to public	12	88	295
2018	Provides services to public	8	92	284
2018	Does not provide services to public	10	90	305

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	209
2019	Does not provide services to public	27	73	295
2018	Provides services to public	24	76	284
2018	Does not provide services to public	22	78	305

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	189
2019	Does not provide services to public	9	91	277
2018	Provides services to public	11	89	259
2018	Does not provide services to public	10	90	284

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	189
2019	Does not provide services to public	24	76	277
2018	Provides services to public	17	83	259
2018	Does not provide services to public	18	82	284

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	189
2019	Does not provide services to public	9	91	277
2018	Provides services to public	9	91	259
2018	Does not provide services to public	8	92	284

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	189
2019	Does not provide services to public	5	95	277
2018	Provides services to public	7	93	259
2018	Does not provide services to public	7	93	284

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	189
2019	Does not provide services to public	12	88	277
2018	Provides services to public	15	85	259
2018	Does not provide services to public	12	88	284

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	189
2019	Does not provide services to public	9	91	277
2018	Provides services to public	8	92	259
2018	Does not provide services to public	11	89	284

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	4	96	189
2019	Does not provide services to public	8	92	277
2018	Provides services to public	5	95	259
2018	Does not provide services to public	7	93	284

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	189
2019	Does not provide services to public	9	91	277
2018	Provides services to public	11	89	259
2018	Does not provide services to public	8	92	284

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	189
2019	Does not provide services to public	13	87	277
2018	Provides services to public	13	87	259
2018	Does not provide services to public	12	88	284

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	189
2019	Does not provide services to public	35	65	277
2018	Provides services to public	30	70	259
2018	Does not provide services to public	28	72	284

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	189
2019	Does not provide services to public	6	94	277
2018	Provides services to public	8	92	259
2018	Does not provide services to public	11	89	284

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	189
2019	Does not provide services to public	50	50	277
2018	Provides services to public	46	54	259
2018	Does not provide services to public	47	53	284

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	189
2019	Does not provide services to public	56	44	277
2018	Provides services to public	53	47	259
2018	Does not provide services to public	51	49	284

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	189
2019	Does not provide services to public	5	95	277
2018	Provides services to public	5	95	259
2018	Does not provide services to public	3	97	284

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	189
2019	Does not provide services to public	13	87	277
2018	Provides services to public	13	87	259
2018	Does not provide services to public	15	85	284

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	1753
2019	Does not provide services to public	14	86	2684

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	21	22	10	8	18	6	48	23	1764
2019	Does not provide services to public	18	20	19	9	7	21	7	52	21	2690
2018	Provides services to public	14	22	23	9	9	18	5	47	24	1885
2018	Does not provide services to public	16	22	21	10	7	20	5	50	22	2591
2017	Provides services to public	13	22	21	10	10	19	6	46	27	1941
2017	Does not provide services to public	16	20	19	9	8	21	7	50	24	2870
2014	Provides services to public	16	21	20	10	9	19	5	49	25	2212
2014	Does not provide services to public	19	22	19	8	7	20	6	54	21	2918

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	35	18	8	5	4	1	67	14	1764
2019	Does not provide services to public	34	32	17	7	4	6	1	70	12	2684
2018	Provides services to public	24	36	19	9	6	5	0	64	15	1885
2018	Does not provide services to public	29	35	18	8	4	5	1	68	13	2589
2017	Provides services to public	23	34	19	9	7	7	1	62	17	1937
2017	Does not provide services to public	27	34	17	8	5	7	1	67	15	2871
2014	Provides services to public	28	34	18	7	6	6	1	66	14	2212
2014	Does not provide services to public	31	34	16	7	5	6	1	70	12	2916
2011	Provides services to public	28	39	15	8	5	4	0	70	14	2257
2011	Does not provide services to public	31	37	15	7	5	5	0	72	13	2918

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	1757
2019	Does not provide services to public	6	94	2684
2018	Provides services to public	11	89	1881
2018	Does not provide services to public	6	94	2595

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	35	65	164
2019	Does not provide services to public	34	66	159
2018	Provides services to public	30	70	211
2018	Does not provide services to public	35	65	168

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	74	26	164
2019	Does not provide services to public	81	19	159
2018	Provides services to public	80	20	211
2018	Does not provide services to public	80	20	168

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	164
2019	Does not provide services to public	5	95	159
2018	Provides services to public	5	95	211
2018	Does not provide services to public	3	97	168

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	164
2019	Does not provide services to public	4	96	159

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	164
2019	Does not provide services to public	10	90	159
2018	Provides services to public	7	93	211
2018	Does not provide services to public	7	93	168

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	161
2019	Does not provide services to public	24	76	156
2018	Provides services to public	33	67	209
2018	Does not provide services to public	24	76	168

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	161
2019	Does not provide services to public	23	77	156
2018	Provides services to public	27	73	209
2018	Does not provide services to public	25	75	168

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	161
2019	Does not provide services to public	13	87	156
2018	Provides services to public	23	77	209
2018	Does not provide services to public	12	88	168

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	161
2019	Does not provide services to public	8	92	156
2018	Provides services to public	10	90	209
2018	Does not provide services to public	10	90	168

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	161
2019	Does not provide services to public	34	66	156
2018	Provides services to public	28	72	209
2018	Does not provide services to public	24	76	168

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	161
2019	Does not provide services to public	31	69	156
2018	Provides services to public	29	71	209
2018	Does not provide services to public	27	73	168

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	161
2019	Does not provide services to public	9	91	156
2018	Provides services to public	5	95	209
2018	Does not provide services to public	4	96	168

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	161
2019	Does not provide services to public	17	83	156
2018	Provides services to public	16	84	209
2018	Does not provide services to public	14	86	168

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	161
2019	Does not provide services to public	17	83	156
2018	Provides services to public	9	91	209
2018	Does not provide services to public	16	84	168

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	161
2019	Does not provide services to public	13	87	156
2018	Provides services to public	15	85	209
2018	Does not provide services to public	18	82	168

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	160
2019	Does not provide services to public	31	69	156
2018	Provides services to public	25	75	211
2018	Does not provide services to public	20	80	168

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	160
2019	Does not provide services to public	13	87	156
2018	Provides services to public	15	85	211
2018	Does not provide services to public	11	89	168

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	160
2019	Does not provide services to public	5	95	156
2018	Provides services to public	4	96	211
2018	Does not provide services to public	4	96	168

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	160
2019	Does not provide services to public	16	84	156
2018	Provides services to public	17	83	211
2018	Does not provide services to public	15	85	168

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	160
2019	Does not provide services to public	7	93	156
2018	Provides services to public	5	95	211
2018	Does not provide services to public	4	96	168

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	160
2019	Does not provide services to public	7	93	156
2018	Provides services to public	6	94	211
2018	Does not provide services to public	5	95	168

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	160
2019	Does not provide services to public	13	87	156
2018	Provides services to public	7	93	211
2018	Does not provide services to public	8	92	168

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	160
2019	Does not provide services to public	11	89	156
2018	Provides services to public	7	93	211
2018	Does not provide services to public	9	91	168

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	160
2019	Does not provide services to public	48	52	156
2018	Provides services to public	51	49	211
2018	Does not provide services to public	56	44	168

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	137
2019	Does not provide services to public	5	95	132
2018	Provides services to public	5	95	199
2018	Does not provide services to public	6	94	160

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	137
2019	Does not provide services to public	16	84	132
2018	Provides services to public	16	84	199
2018	Does not provide services to public	17	83	160

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	137
2019	Does not provide services to public	5	95	132

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	137
2019	Does not provide services to public	10	90	132
2018	Provides services to public	10	90	199
2018	Does not provide services to public	7	93	160

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	137
2019	Does not provide services to public	7	93	132
2018	Provides services to public	6	94	199
2018	Does not provide services to public	6	94	160

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	137
2019	Does not provide services to public	33	67	132
2018	Provides services to public	28	72	199
2018	Does not provide services to public	22	78	160

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	137
2019	Does not provide services to public	8	92	132
2018	Provides services to public	5	95	199
2018	Does not provide services to public	5	95	160

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	137
2019	Does not provide services to public	47	53	132
2018	Provides services to public	45	55	199
2018	Does not provide services to public	39	61	160

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	65	35	137
2019	Does not provide services to public	59	41	132
2018	Provides services to public	60	40	199
2018	Does not provide services to public	61	39	160

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	137
2019	Does not provide services to public	5	95	132
2018	Provides services to public	6	94	199
2018	Does not provide services to public	4	96	160

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	137
2019	Does not provide services to public	16	84	132
2018	Provides services to public	14	86	199
2018	Does not provide services to public	11	89	160

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	1755
2019	Does not provide services to public	7	93	2687

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	20	25	5	4	22	6	52	13	1758
2019	Does not provide services to public	20	18	21	4	3	26	8	58	10	2681
2018	Provides services to public	17	22	24	6	4	23	4	53	14	1886
2018	Does not provide services to public	18	22	23	5	3	25	5	56	10	2594
2017	Provides services to public	15	21	23	5	5	25	5	52	15	1940
2017	Does not provide services to public	18	19	20	4	3	30	6	58	10	2866
2014	Provides services to public	18	20	22	5	4	26	5	55	13	2213
2014	Does not provide services to public	20	20	20	3	3	28	7	61	9	2916

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	33	21	5	3	6	1	68	9	1759
2019	Does not provide services to public	36	32	16	4	3	8	1	75	7	2688
2018	Provides services to public	26	34	21	6	4	7	1	66	11	1885
2018	Does not provide services to public	30	37	19	4	2	8	1	73	7	2593
2017	Provides services to public	25	35	19	6	5	10	1	67	12	1935
2017	Does not provide services to public	32	33	17	4	2	11	1	73	7	2867
2014	Provides services to public	30	35	18	5	3	9	1	71	9	2211
2014	Does not provide services to public	34	33	16	3	2	10	1	76	6	2915
2011	Provides services to public	33	39	14	5	3	6	0	77	8	2258
2011	Does not provide services to public	36	38	14	4	2	7	0	79	6	2915

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	28	24	15	18	0	43	33	1762
2019	Does not provide services to public	22	29	22	13	13	1	51	26	2690
2018	Provides services to public	11	24	25	17	23	1	35	40	1882
2018	Does not provide services to public	16	29	24	14	16	1	45	31	2598
2017	Provides services to public	14	23	22	17	23	1	37	40	1942
2017	Does not provide services to public	18	23	22	15	20	1	42	35	2864

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	27	14	11	0	48	25	1762
2019	Does not provide services to public	22	30	25	14	8	0	53	22	2685
2018	Provides services to public	16	27	28	17	12	0	43	29	1884
2018	Does not provide services to public	17	28	29	16	10	0	45	26	2589
2017	Provides services to public	14	29	27	17	13	1	43	30	1939
2017	Does not provide services to public	19	29	26	15	10	1	48	25	2864

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	34	21	10	6	0	1	63	16	1748
2019	Does not provide services to public	31	33	20	9	5	0	1	65	14	2680
2018	Provides services to public	24	33	24	12	6	0	1	57	18	1875
2018	Does not provide services to public	24	32	24	12	6	0	1	57	19	2579
2017	Provides services to public	24	33	21	11	7	1	2	60	19	1930
2017	Does not provide services to public	25	32	22	12	7	0	2	58	19	2858

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	25	22	18	19	0	0	41	37	1752
2019	Does not provide services to public	21	26	24	15	13	1	1	48	28	2672
2018	Provides services to public	14	21	23	20	21	0	1	35	41	1877
2018	Does not provide services to public	17	25	24	17	15	0	1	43	33	2579
2017	Provides services to public	15	21	23	19	20	1	1	37	40	1942
2017	Does not provide services to public	19	25	23	18	12	1	2	45	31	2865

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	28	12	6	4	0	4	77	10	1759
2019	Does not provide services to public	49	24	12	5	4	0	5	77	10	2674
2018	Provides services to public	42	27	15	5	5	0	5	73	11	1873
2018	Does not provide services to public	43	25	13	7	6	0	6	73	13	2584
2017	Provides services to public	39	28	14	7	5	0	6	72	14	1934
2017	Does not provide services to public	41	26	14	6	4	1	7	73	12	2859

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	22	12	10	0	56	22	1760
2019	Does not provide services to public	31	31	20	10	7	1	62	17	2688
2018	Provides services to public	22	29	24	12	13	0	51	25	1877
2018	Does not provide services to public	28	29	23	11	9	1	57	20	2588
2017	Provides services to public	21	30	24	13	11	0	51	25	1933
2017	Does not provide services to public	26	31	24	12	7	0	57	19	2861

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	36	23	11	6	1	0	59	17	1755
2019	Does not provide services to public	30	36	21	9	3	1	1	67	12	2684
2018	Provides services to public	19	34	27	13	6	1	1	54	19	1885
2018	Does not provide services to public	24	37	24	9	5	1	1	62	14	2584
2017	Provides services to public	21	33	25	12	8	0	2	54	20	1929
2017	Does not provide services to public	27	35	21	10	5	1	1	63	15	2858

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	31	25	14	9	1	0	51	23	1762
2019	Does not provide services to public	25	33	23	12	6	1	1	59	18	2680
2018	Provides services to public	17	31	27	16	8	0	0	49	24	1882
2018	Does not provide services to public	19	32	26	14	7	1	1	52	22	2585
2017	Provides services to public	17	32	25	15	9	1	1	50	24	1930
2017	Does not provide services to public	20	32	25	13	7	1	1	53	21	2859

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	31	23	13	8	0	0	56	21	1760
2019	Does not provide services to public	31	32	18	12	6	0	1	63	18	2677
2018	Provides services to public	19	34	25	14	7	0	0	53	22	1880
2018	Does not provide services to public	24	31	23	13	7	0	1	56	20	2583
2017	Provides services to public	20	35	22	13	8	0	1	56	22	1931
2017	Does not provide services to public	24	34	21	12	7	1	1	59	19	2860

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	30	18	10	10	1	0	62	20	1756
2019	Does not provide services to public	42	30	13	8	5	0	1	73	14	2678

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	27	23	15	14	1	0	48	29	1753
2019	Does not provide services to public	33	32	20	10	5	1	1	65	15	2668
2018	Provides services to public	18	28	26	17	11	0	0	45	29	1870
2018	Does not provide services to public	26	31	23	12	7	0	1	58	19	2578
2017	Provides services to public	19	33	22	13	11	1	2	53	24	1924
2017	Does not provide services to public	27	33	22	10	6	0	1	61	16	2855

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	28	16	7	3	1	74	10	1753
2019	Does not provide services to public	54	26	11	5	3	1	81	8	2672
2018	Provides services to public	43	29	15	8	4	1	73	12	1876
2018	Does not provide services to public	50	26	13	6	4	2	77	10	2572
2017	Provides services to public	48	27	13	6	4	2	77	10	1940
2017	Does not provide services to public	54	25	11	6	2	1	80	8	2868

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	19	8	3	2	1	5	86	5	1758
2019	Does not provide services to public	73	13	5	2	1	1	6	92	3	2674
2018	Provides services to public	60	20	10	3	3	1	3	84	6	1878
2018	Does not provide services to public	69	16	6	3	2	1	4	89	5	2577

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	17	8	4	5	0	2	82	10	1759
2019	Does not provide services to public	72	12	6	4	4	1	2	87	7	2681
2018	Provides services to public	62	17	8	6	6	1	2	81	12	1883
2018	Does not provide services to public	69	14	7	4	4	1	2	86	7	2573
2017	Provides services to public	61	19	7	5	5	1	3	83	10	1940
2017	Does not provide services to public	69	14	6	4	3	1	2	86	7	2866

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	32	12	6	4	1	78	10	1757
2019	Does not provide services to public	56	26	10	4	2	1	83	7	2669
2018	Provides services to public	42	33	13	7	4	1	76	11	1874
2018	Does not provide services to public	50	28	13	5	3	1	79	8	2592
2017	Provides services to public	44	33	12	6	4	1	78	9	1938
2017	Does not provide services to public	53	27	10	5	3	2	82	8	2857

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	23	11	6	6	1	77	12	1751
2019	Does not provide services to public	61	20	9	5	4	1	82	9	2670
2018	Provides services to public	47	25	13	7	7	1	72	14	1873
2018	Does not provide services to public	53	24	11	7	5	1	77	12	2586
2017	Provides services to public	47	25	12	8	6	2	73	15	1937
2017	Does not provide services to public	57	21	10	6	4	1	79	11	2860

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	12	5	2	1	0	25	88	5	1747
2019	Does not provide services to public	56	12	5	2	1	1	24	89	4	2670
2018	Provides services to public	48	12	6	3	1	0	30	86	6	1860
2018	Does not provide services to public	48	13	6	3	1	0	29	86	6	2578
2017	Provides services to public	46	15	5	2	2	1	29	87	6	1937
2017	Does not provide services to public	51	14	6	2	1	0	26	88	5	2863

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	29	12	3	2	0	3	82	6	1754
2019	Does not provide services to public	71	16	5	2	1	1	6	93	2	2668
2018	Provides services to public	47	29	13	5	2	0	3	79	7	1864
2018	Does not provide services to public	65	19	7	2	1	0	6	90	3	2586
2017	Provides services to public	47	30	12	4	2	0	5	81	7	1930
2017	Does not provide services to public	67	17	5	2	1	1	7	91	3	2850

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	20	8	4	6	1	2	81	11	1763
2019	Does not provide services to public	64	16	7	4	6	0	2	82	11	2682
2018	Provides services to public	55	20	9	6	7	0	3	77	14	1873
2018	Does not provide services to public	60	18	7	5	6	0	3	81	12	2595
2017	Provides services to public	52	23	10	5	6	1	4	78	12	1936
2017	Does not provide services to public	59	18	8	5	6	1	3	81	11	2865

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	13	4	3	1	1	80	7	1759
2019	Does not provide services to public	52	29	13	3	1	0	1	82	5	2676
2018	Provides services to public	42	33	16	5	3	0	2	76	8	1871
2018	Does not provide services to public	47	31	14	4	2	0	2	80	6	2589
2017	Provides services to public	45	32	13	5	2	0	3	79	8	1932
2017	Does not provide services to public	48	32	13	4	2	0	2	81	5	2867

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	32	37	13	5	45	18	1764
2019	Does not provide services to public	18	35	33	11	3	53	14	2690
2018	Provides services to public	9	30	39	16	6	39	22	1888
2018	Does not provide services to public	12	34	37	13	4	46	17	2599
2017	Provides services to public	8	28	40	15	8	36	24	1944
2017	Does not provide services to public	11	32	40	13	4	43	17	2871

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	20	41	22	7	0	29	29	1747
2019	Does not provide services to public	8	17	39	25	11	0	36	25	2675
2018	Provides services to public	9	20	42	21	7	0	28	30	1871
2018	Does not provide services to public	9	19	39	23	10	0	34	27	2575
2017	Provides services to public	9	22	43	19	7	0	26	31	1939
2017	Does not provide services to public	7	17	41	24	10	1	35	24	2858

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	42	18	7	3	1	71	11	1755
2019	Does not provide services to public	35	41	14	6	2	2	78	8	2670
2018	Provides services to public	24	44	17	9	5	1	69	14	1882
2018	Does not provide services to public	34	42	14	6	3	2	78	8	2582
2017	Provides services to public	23	43	17	9	5	3	68	15	1940
2017	Does not provide services to public	32	41	14	6	3	2	75	10	2865

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	36	20	15	9	1	56	24	1758
2019	Does not provide services to public	26	37	18	11	6	2	64	18	2682
2018	Provides services to public	18	35	20	16	10	1	53	26	1882
2018	Does not provide services to public	23	37	18	13	7	1	61	20	2591
2017	Provides services to public	16	34	20	17	12	1	50	29	1938
2017	Does not provide services to public	20	40	17	13	8	1	61	22	2866

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	1761
2019	Does not provide services to public	15	85	2689
2017	Provides services to public	18	82	1940
2017	Does not provide services to public	14	86	2865
2014	Provides services to public	15	85	2210
2014	Does not provide services to public	14	86	2913

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	82	18	331
2019	Does not provide services to public	83	17	407
2017	Provides services to public	70	30	345
2017	Does not provide services to public	77	23	416
2014	Provides services to public	74	26	339
2014	Does not provide services to public	74	26	401

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	33	10	8	3	1	1	78	12	266
2019	Does not provide services to public	56	28	5	6	5	0	0	84	11	331
2017	Provides services to public	39	36	7	12	5	0	1	76	17	243
2017	Does not provide services to public	54	34	3	5	2	1	1	90	7	321
2014	Provides services to public	43	37	8	9	3	1	0	80	12	251
2014	Does not provide services to public	51	34	6	5	3	0	0	85	8	300

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	34	22	12	12	2	0	18	82	1755
2019	Does not provide services to public	22	34	21	12	8	2	1	23	77	2683
2018	Provides services to public	20	28	23	14	13	1	0	20	80	1889
2018	Does not provide services to public	26	29	23	11	10	2	0	26	74	2601
2017	Provides services to public	21	26	23	12	15	3	1	22	78	1944
2017	Does not provide services to public	23	26	22	13	12	3	1	24	76	2868

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	1408
2019	Does not provide services to public	57	43	2044

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	43	57	1389
2019	Does not provide services to public	43	57	2010
2018	Provides services to public	36	64	1462
2018	Does not provide services to public	38	62	1879

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	22	21	19	21	1	6	33	44	1393
2019	Does not provide services to public	11	22	20	19	17	2	8	37	40	2015
2018	Provides services to public	8	21	19	19	25	1	6	31	48	1466
2018	Does not provide services to public	12	25	19	19	18	1	6	39	40	1888
2017	Provides services to public	8	20	16	19	27	2	7	31	52	1476
2017	Does not provide services to public	10	23	15	18	24	2	9	37	46	2098

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	17	20	22	28	2	6	24	54	1393
2019	Does not provide services to public	6	17	19	19	29	2	7	26	53	2018
2018	Provides services to public	4	14	18	21	38	1	4	18	63	1473
2018	Does not provide services to public	4	14	16	23	35	2	5	20	62	1886
2017	Provides services to public	3	12	13	19	46	1	5	16	70	1476
2017	Does not provide services to public	3	10	12	19	48	2	6	14	73	2095

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	20	17	9	12	1	5	59	22	1741
2019	Does not provide services to public	42	19	14	8	8	1	8	67	17	2660
2018	Provides services to public	33	20	15	10	13	1	7	59	25	1881
2018	Does not provide services to public	40	18	15	9	9	1	8	64	20	2586

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Food Inspection Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment