2019 Public Service Employee Survey Results for Infrastructure Canada by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 34 2 6 1 0 0 91 7 416
2019 Unilingual English 57 39 0 4 0 0 0 96 4 54
2017 Bilingual 52 38 2 6 2 0 0 90 8 296
2017 Unilingual English 40 23 8 29 0 0 0 63 29 11
2014 Bilingual 45 44 3 5 2 0 0 90 7 287
2011 Bilingual 52 41 1 5 1 0 0 93 6 297
2008 Bilingual 47 40 5 4 3 0 1 88 7 190

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 67 19 5 6 3 0 0 86 9 416
2019 Unilingual English 79 15 0 4 0 0 2 96 4 54
2017 Bilingual 62 22 7 7 2 0 0 84 10 295
2017 Unilingual English 77 15 8 0 0 0 0 92 0 11
2014 Bilingual 59 24 3 10 4 0 0 83 13 287
2011 Bilingual 68 13 6 11 2 0 0 81 13 297
2008 Bilingual 59 25 2 10 4 0 0 84 14 191

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 35 5 13 7 0 0 75 20 415
2019 Unilingual English 54 17 4 19 4 0 2 73 23 53
2017 Bilingual 46 31 7 11 5 0 0 77 16 295
2017 Unilingual English 77 23 0 0 0 0 0 100 0 11
2014 Bilingual 56 27 6 7 3 0 0 84 10 286
2011 Bilingual 52 32 7 7 2 0 0 84 9 297

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 38 12 12 3 0 1 72 15 417
2019 Unilingual English 42 36 9 11 2 0 0 78 13 54
2017 Bilingual 33 34 13 14 6 0 1 67 20 295
2017 Unilingual English 32 37 7 16 8 0 0 69 24 11
2014 Bilingual 38 39 10 8 3 1 1 79 11 287
2011 Bilingual 35 43 13 6 2 0 1 79 8 297
2008 Bilingual 31 38 14 9 5 1 3 71 15 191

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 31 7 5 1 0 0 87 6 417
2019 Unilingual English 53 36 4 4 2 0 2 90 6 54
2017 Bilingual 53 33 8 5 1 0 1 86 6 296
2017 Unilingual English 58 34 0 9 0 0 0 91 9 10
2014 Bilingual 54 35 5 5 1 0 0 89 6 287

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 27 12 12 5 1 0 71 18 418
2019 Unilingual English 59 30 4 4 0 2 2 92 4 54
2017 Bilingual 38 34 9 14 5 0 0 72 19 296
2017 Unilingual English 66 25 0 9 0 0 0 91 9 10
2014 Bilingual 40 35 8 11 6 1 0 75 17 287
2011 Bilingual 47 35 8 7 2 0 0 82 10 296

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 41 8 7 5 0 0 81 11 414
2019 Unilingual English 48 37 6 5 4 0 0 85 9 54
2017 Bilingual 33 44 11 6 6 0 0 77 12 296
2017 Unilingual English 45 40 0 15 0 0 0 85 15 11
2014 Bilingual 31 45 10 7 6 0 0 76 14 287
2011 Bilingual 33 42 12 7 5 1 0 76 12 296
2008 Bilingual 25 47 11 10 7 0 0 72 17 191

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 34 9 9 4 0 0 77 13 416
2019 Unilingual English 53 38 2 2 2 2 2 94 4 54
2017 Bilingual 27 37 14 13 9 0 0 63 23 296
2017 Unilingual English 61 23 8 0 0 0 8 91 0 11
2014 Bilingual 31 40 14 8 7 0 0 71 15 287
2011 Bilingual 34 34 15 12 5 0 0 69 16 297

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 41 10 11 3 0 0 75 15 414
2019 Unilingual English 37 37 13 11 2 0 0 74 13 54
2017 Bilingual 24 41 14 16 6 0 0 64 22 296
2017 Unilingual English 24 52 8 16 0 0 0 76 16 11

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 33 7 4 1 1 0 87 6 415
2019 Unilingual English 62 30 6 2 0 0 0 92 2 53
2017 Bilingual 46 40 7 5 2 0 1 86 7 295
2017 Unilingual English 52 39 8 0 0 0 0 92 0 11
2014 Bilingual 48 37 11 2 2 0 0 85 4 287
2011 Bilingual 47 40 6 3 3 1 0 88 5 297
2008 Bilingual 47 32 9 6 6 0 0 79 12 191

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 37 9 7 5 0 0 78 13 416
2019 Unilingual English 50 37 6 4 2 0 2 89 6 54
2017 Bilingual 29 40 12 9 9 0 0 69 19 295
2017 Unilingual English 45 47 0 0 8 0 0 92 8 11

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 36 9 3 2 0 0 86 5 415
2019 Unilingual English 57 26 11 4 0 0 2 85 4 54
2017 Bilingual 48 39 7 4 2 0 0 87 6 295
2017 Unilingual English 24 76 0 0 0 0 0 100 0 11
2014 Bilingual 57 30 10 2 2 0 0 86 4 287
2011 Bilingual 53 38 6 2 2 0 0 90 4 297

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 36 9 8 5 0 0 78 13 415
2019 Unilingual English 44 43 4 7 0 0 2 89 7 54
2017 Bilingual 35 40 11 8 5 0 0 75 13 295
2017 Unilingual English 60 24 8 8 0 0 0 84 8 11
2014 Bilingual 31 44 11 9 4 1 0 76 13 287
2011 Bilingual 39 40 10 7 4 0 0 79 11 297

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 34 11 8 4 0 0 77 12 416
2019 Unilingual English 48 30 11 7 2 0 2 79 9 54
2017 Bilingual 36 38 13 8 6 0 0 74 14 295
2017 Unilingual English 48 21 8 23 0 0 0 69 23 11
2014 Bilingual 36 41 10 8 4 0 0 77 13 287

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 40 11 7 3 1 0 79 9 412
2019 Unilingual English 46 34 9 5 0 2 4 84 6 54
2017 Bilingual 36 37 11 10 6 0 0 73 16 295
2017 Unilingual English 32 31 29 8 0 0 0 63 8 11
2014 Bilingual 40 41 10 5 3 0 0 81 9 286
2011 Bilingual 42 39 11 4 3 1 0 82 7 297

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 46 37 7 5 5 0 0 83 10 416
2019 Unilingual English 54 34 9 2 2 0 0 87 4 54
2017 Bilingual 36 39 12 8 4 0 0 75 12 294
2017 Unilingual English 32 53 15 0 0 0 0 85 0 11
2014 Bilingual 38 42 12 5 3 0 0 80 8 287
2011 Bilingual 43 41 9 5 2 0 0 84 7 296
2008 Bilingual 36 40 12 6 6 0 0 75 13 191

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 30 22 13 9 0 0 56 22 416
2019 Unilingual English 44 39 11 4 0 2 0 85 4 54
2017 Bilingual 28 35 21 9 7 0 0 63 16 296
2017 Unilingual English 45 40 16 0 0 0 0 84 0 11
2014 Bilingual 36 31 17 10 6 0 0 67 16 287
2011 Bilingual 34 40 17 6 3 0 0 74 10 295
2008 Bilingual 32 39 13 11 4 0 1 72 15 191

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 30 34 15 5 0 1 20 45 417
2019 Unilingual English 8 28 20 31 11 2 0 43 36 54
2017 Bilingual 13 24 38 16 5 1 3 22 39 295
2017 Unilingual English 29 16 32 15 8 0 0 23 45 11
2014 Bilingual 12 20 42 17 8 0 1 25 32 287
2011 Bilingual 7 20 43 18 9 0 1 28 28 295
2008 Bilingual 16 23 38 15 4 1 4 20 41 191

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 11 20 32 23 10 3 1 34 33 418
2019 Unilingual English 9 13 22 21 31 4 0 54 23 54
2017 Bilingual 13 27 29 15 11 2 3 27 42 295
2017 Unilingual English 16 7 24 37 16 0 0 53 23 11
2014 Bilingual 8 16 36 22 15 1 2 39 24 287
2011 Bilingual 3 13 29 29 19 4 3 51 18 296
2008 Bilingual 10 24 29 20 14 1 2 35 35 191

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 12 21 29 25 11 1 2 37 34 418
2019 Unilingual English 11 21 25 19 20 4 0 41 33 53
2017 Bilingual 13 22 34 21 7 0 3 29 36 295
2017 Unilingual English 16 37 17 23 8 0 0 31 52 11
2014 Bilingual 16 30 33 12 8 0 1 20 47 287
2011 Bilingual 9 18 32 26 11 1 2 38 29 296
2008 Bilingual 15 16 36 20 7 3 4 29 33 190

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 18 29 31 15 7 1 0 22 47 417
2019 Unilingual English 11 15 24 35 11 4 0 47 27 54
2017 Bilingual 12 29 28 18 11 0 2 30 41 290
2017 Unilingual English 8 8 45 16 24 0 0 40 16 11
2014 Bilingual 10 22 37 22 7 0 1 30 32 284
2011 Bilingual 5 12 45 26 10 1 1 36 18 295
2008 Bilingual 8 22 35 26 7 1 2 34 31 191

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 23 31 17 10 1 3 28 40 417
2019 Unilingual English 10 15 15 27 26 7 0 57 27 53
2017 Bilingual 19 24 28 16 8 1 3 25 45 294
2017 Unilingual English 16 7 8 32 16 0 21 60 29 11
2014 Bilingual 15 23 30 20 10 1 2 31 39 286
2011 Bilingual 7 16 33 25 13 2 3 40 25 297
2008 Bilingual 13 20 31 21 10 2 4 33 34 191

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 22 30 21 8 3 2 30 39 417
2019 Unilingual English 11 17 22 24 18 6 2 46 30 54
2017 Bilingual 28 29 22 9 6 2 4 17 60 294
2017 Unilingual English 37 7 16 24 16 0 0 40 44 11
2014 Bilingual 7 19 30 24 14 1 4 40 28 286
2011 Bilingual 6 15 26 28 17 2 4 49 23 296
2008 Bilingual 18 31 24 18 5 1 4 24 51 191

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 9 19 37 22 9 1 2 32 29 416
2019 Unilingual English 11 24 20 15 22 6 2 40 38 54
2017 Bilingual 13 23 35 20 5 2 3 26 37 295
2017 Unilingual English 16 0 45 23 8 8 0 34 17 11
2014 Bilingual 15 20 38 17 9 1 1 26 35 287

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 4 7 22 37 29 1 1 67 11 417
2019 Unilingual English 2 3 15 39 39 2 0 79 5 54
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 73 16 4 4 2 0 0 90 6 417
2019 Unilingual English 80 17 2 0 0 2 0 98 0 54
2017 Bilingual 72 19 3 4 1 0 0 91 5 296
2017 Unilingual English 53 39 8 0 0 0 0 92 0 11
2014 Bilingual 71 20 2 5 1 0 0 92 6 287
2011 Bilingual 70 21 4 3 1 0 0 91 4 297
2008 Bilingual 70 20 3 5 1 1 1 91 6 191

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 30 14 7 5 4 5 72 13 417
2019 Unilingual English 41 26 7 4 2 14 6 84 7 54
2017 Bilingual 31 25 14 10 6 7 7 65 18 295
2017 Unilingual English 29 32 23 0 8 0 8 66 9 11
2014 Bilingual 36 28 12 10 5 4 5 70 17 287

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 27 8 5 4 1 0 83 9 416
2019 Unilingual English 53 32 6 8 0 2 0 87 8 54
2017 Bilingual 49 32 8 7 2 1 0 82 10 296
2017 Unilingual English 47 53 0 0 0 0 0 100 0 11
2014 Bilingual 46 31 9 8 5 0 1 78 13 287

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 62 27 5 4 2 0 0 89 6 416
2019 Unilingual English 66 21 6 4 2 2 0 88 6 54
2017 Bilingual 48 37 6 7 2 0 0 85 9 295
2017 Unilingual English 92 0 0 8 0 0 0 92 8 11
2014 Bilingual 52 35 6 5 2 0 0 86 7 288

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 54 32 6 4 2 1 0 87 7 416
2019 Unilingual English 66 30 0 0 0 2 2 100 0 54
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 64 20 11 2 1 1 1 86 3 418
2019 Unilingual English 57 25 9 7 0 0 2 84 7 54

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 30 8 7 4 2 1 80 11 418
2019 Unilingual English 61 22 6 7 2 2 0 85 9 54
2017 Bilingual 38 37 9 7 7 1 0 76 15 296
2017 Unilingual English 69 31 0 0 0 0 0 100 0 11
2014 Bilingual 41 36 11 7 3 1 0 79 10 288
2011 Bilingual 37 36 10 9 7 1 0 74 16 297
2008 Bilingual 39 34 9 7 9 1 0 74 16 191

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 54 27 8 6 3 2 1 83 9 416
2019 Unilingual English 63 26 4 6 2 0 0 89 8 54
2017 Bilingual 51 26 11 5 5 3 0 79 10 296
2017 Unilingual English 55 37 0 8 0 0 0 92 8 11
2014 Bilingual 52 26 10 3 4 3 0 81 8 288
2011 Bilingual 45 29 11 6 7 1 0 75 14 297
2008 Bilingual 42 28 9 8 7 5 0 74 16 191

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 25 10 6 4 1 0 81 9 417
2019 Unilingual English 59 26 7 6 2 0 0 85 8 54
2017 Bilingual 49 30 9 7 5 0 0 80 12 295
2017 Unilingual English 76 24 0 0 0 0 0 100 0 11
2014 Bilingual 50 29 9 6 4 1 0 81 10 288
2011 Bilingual 38 35 8 11 7 1 0 74 19 297
2008 Bilingual 45 27 7 10 9 1 0 73 20 191

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 84 9 4 1 1 0 1 93 3 416
2019 Unilingual English 90 8 2 0 0 0 0 98 0 53
2017 Bilingual 82 12 2 1 1 0 1 95 3 296
2017 Unilingual English 92 8 0 0 0 0 0 100 0 11
2014 Bilingual 82 13 3 1 1 0 0 95 2 288
2011 Bilingual 79 15 2 1 1 0 1 96 2 296
2008 Bilingual 81 11 3 3 2 0 1 93 5 191

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 21 9 6 3 1 2 81 9 417
2019 Unilingual English 72 11 9 2 6 0 0 83 8 54
2017 Bilingual 51 27 8 6 2 2 4 84 8 295
2017 Unilingual English 40 24 0 8 7 0 21 81 19 11
2014 Bilingual 46 26 10 3 5 5 5 80 8 288
2011 Bilingual 42 28 12 7 6 3 2 73 14 297

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 67 20 6 3 3 1 0 88 6 418
2019 Unilingual English 81 9 4 2 0 4 0 94 2 54
2017 Bilingual 60 22 8 3 4 2 1 85 7 296
2017 Unilingual English 55 29 8 0 0 8 0 91 0 11

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 27 9 5 3 1 0 83 8 417
2019 Unilingual English 68 23 4 3 2 0 0 91 5 54
2017 Bilingual 53 24 9 7 6 0 0 78 13 296
2017 Unilingual English 84 8 8 0 0 0 0 92 0 11
2014 Bilingual 52 28 11 4 4 0 0 81 9 288
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 38 38 10 7 3 5 0 79 10 415
2019 Unilingual English 59 28 9 0 0 4 0 90 0 54
2017 Bilingual 29 38 16 9 5 3 0 69 15 296
2017 Unilingual English 61 31 8 0 0 0 0 92 0 11
2014 Bilingual 26 40 13 9 5 6 1 71 15 288
2011 Bilingual 24 37 16 10 8 5 0 64 19 295

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 40 11 8 4 2 0 76 12 414
2019 Unilingual English 50 33 7 6 2 2 0 85 8 54
2017 Bilingual 26 34 16 13 8 1 1 62 22 296
2017 Unilingual English 61 8 15 8 8 0 0 69 16 11
2014 Bilingual 25 39 19 10 5 2 0 65 16 288
2011 Bilingual 29 38 15 10 6 2 0 69 16 297
2008 Bilingual 27 37 14 13 7 2 0 66 20 191

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 27 37 17 10 4 4 0 67 15 413
2019 Unilingual English 37 32 11 11 4 5 0 72 16 54
2017 Bilingual 19 33 22 15 8 2 1 54 24 296
2017 Unilingual English 45 31 0 16 8 0 0 76 24 11
2014 Bilingual 17 43 17 14 7 3 0 62 21 288
2011 Bilingual 26 41 17 8 3 4 0 70 12 297
2008 Bilingual 16 40 16 15 8 4 0 59 24 191

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 24 43 15 10 6 2 0 69 16 415
2019 Unilingual English 44 30 8 9 4 6 0 78 14 54
2017 Bilingual 22 41 20 11 5 1 0 64 16 296
2017 Unilingual English 45 8 24 23 0 0 0 53 23 11
2014 Bilingual 20 35 17 18 7 3 1 57 26 287
2011 Bilingual 22 40 15 14 7 2 0 63 22 297
2008 Bilingual 20 35 12 19 13 1 0 56 33 191

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 30 13 4 1 3 0 81 6 417
2019 Unilingual English 55 21 11 4 0 9 0 83 4 54
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 45 12 8 2 1 0 77 10 418
2019 Unilingual English 43 35 13 5 2 0 2 79 7 54
2017 Bilingual 30 47 12 8 2 1 0 78 9 295
2017 Unilingual English 45 47 8 0 0 0 0 92 0 11
2014 Bilingual 30 44 13 9 3 2 0 75 12 288
2011 Bilingual 33 47 9 6 2 3 0 83 8 296

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 39 20 16 4 2 0 59 21 413
2019 Unilingual English 25 33 17 11 6 7 0 64 18 54

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 33 14 10 4 3 1 71 15 417
2019 Unilingual English 35 33 15 6 2 2 7 75 8 54
2017 Bilingual 31 33 11 15 7 3 2 67 22 296
2017 Unilingual English 37 24 16 15 0 0 8 66 17 11
2014 Bilingual 37 37 9 6 6 3 1 78 12 288
2011 Bilingual 36 32 9 10 6 6 2 74 16 296
2008 Bilingual 34 29 14 11 6 5 2 67 18 190

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 36 22 6 3 2 0 68 9 415
2019 Unilingual English 51 25 17 6 0 0 2 77 6 54

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 20 23 18 11 10 12 6 52 26 417
2019 Unilingual English 35 22 15 8 4 15 2 68 14 54
2017 Bilingual 16 17 18 13 14 16 6 42 35 296
2017 Unilingual English 29 31 23 8 0 8 0 66 9 11
2014 Bilingual 12 22 15 17 14 16 4 43 38 288
2011 Bilingual 9 18 19 14 14 18 8 38 37 297

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 37 16 10 4 2 0 69 15 416
2019 Unilingual English 38 23 19 13 6 0 2 62 19 54
2017 Bilingual 30 34 14 11 8 4 0 66 19 295
2017 Unilingual English 24 21 16 15 8 16 0 54 28 11
2014 Bilingual 33 37 16 7 5 2 0 71 12 288
2011 Bilingual 36 36 10 9 7 2 0 73 17 297
2008 Bilingual 32 35 10 11 7 5 0 71 19 190

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 27 31 12 13 11 4 2 62 25 417
2019 Unilingual English 42 17 13 15 6 4 4 64 22 54
2017 Bilingual 21 26 15 15 18 4 1 50 34 296
2017 Unilingual English 8 24 0 23 16 29 0 45 55 11
2014 Bilingual 19 25 15 22 14 2 2 46 38 288
2011 Bilingual 18 26 16 20 17 2 2 46 38 296
2008 Bilingual 17 34 16 15 14 2 2 53 30 190

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 46 25 14 8 5 1 1 73 13 418
2019 Unilingual English 61 21 9 4 0 0 5 86 4 54

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 63 9 6 3 4 1 13 85 8 418
2019 Unilingual English 41 28 9 6 11 2 4 72 18 54

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 23 13 5 2 2 2 79 7 417
2019 Unilingual English 49 26 13 5 0 0 5 80 6 54

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 18 15 7 4 3 4 73 11 417
2019 Unilingual English 39 23 17 9 8 0 4 64 18 53

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 69 11 7 3 4 1 5 85 8 415
2019 Unilingual English 65 17 8 2 0 4 5 90 2 54

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 76 10 5 2 2 1 4 90 5 417
2019 Unilingual English 78 13 6 0 0 0 4 94 0 54

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 81 6 4 1 2 3 2 92 4 417
2019 Unilingual English 87 2 2 4 0 2 4 94 4 54

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 84 4 3 1 1 2 5 95 2 415
2019 Unilingual English 87 6 4 0 0 0 4 96 0 53

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 28 43 15 7 3 3 0 74 10 416
2019 Unilingual English 27 51 11 6 4 2 0 79 9 54
2017 Bilingual 25 40 18 9 5 2 0 67 15 295
2017 Unilingual English 17 31 28 8 8 8 0 52 17 11

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 37 41 11 6 3 2 0 80 9 416
2019 Unilingual English 50 41 4 2 0 4 0 94 2 54
2017 Bilingual 44 38 8 5 2 3 0 85 7 295
2017 Unilingual English 61 39 0 0 0 0 0 100 0 11
2014 Bilingual 50 31 11 3 3 1 0 83 6 288
2011 Bilingual 45 37 9 5 2 2 0 84 7 297

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 33 15 4 2 3 0 78 6 415
2019 Unilingual English 50 34 9 4 0 2 0 86 4 53
2017 Bilingual 45 34 10 2 3 5 1 84 5 294
2017 Unilingual English 45 31 24 0 0 0 0 76 0 11
2014 Bilingual 54 30 10 1 3 3 0 86 4 288

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 36 6 3 2 1 0 89 5 417
2019 Unilingual English 63 36 2 0 0 0 0 98 0 54
2017 Bilingual 47 39 9 2 2 0 0 87 5 296
2017 Unilingual English 69 15 8 8 0 0 0 84 8 11
2014 Bilingual 59 29 6 3 2 0 0 88 6 287
2011 Bilingual 50 35 7 5 3 0 0 85 7 297
2008 Bilingual 51 34 7 3 3 1 0 86 6 191

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 39 34 11 9 6 1 0 74 15 418
2019 Unilingual English 57 23 15 4 2 0 0 80 5 54
2017 Bilingual 39 29 14 10 7 1 0 69 17 294
2017 Unilingual English 40 29 7 16 8 0 0 69 24 11
2014 Bilingual 39 37 12 8 4 0 0 77 12 288
2011 Bilingual 41 37 11 6 4 1 0 79 10 297

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 34 11 8 5 0 0 76 13 414
2019 Unilingual English 59 26 9 4 2 0 0 85 5 54
2017 Bilingual 36 37 11 8 7 1 0 74 15 294
2017 Unilingual English 40 29 15 16 0 0 0 69 16 11
2014 Bilingual 37 39 11 8 3 1 0 78 12 288
2011 Bilingual 40 38 10 9 3 0 0 79 12 297
2008 Bilingual 41 33 8 10 6 2 0 75 16 191

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 35 26 15 10 10 2 0 64 21 416
2019 Unilingual English 51 23 11 9 2 4 0 77 11 54
2017 Bilingual 29 24 17 15 12 2 0 55 28 296
2017 Unilingual English 40 29 7 16 8 0 0 69 24 11
2014 Bilingual 33 25 14 15 9 4 1 61 25 287
2011 Bilingual 37 23 15 12 9 3 0 63 21 297
2008 Bilingual 32 21 16 15 13 4 0 55 29 190
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Bilingual 39 26 35 418
2019 Unilingual English 31 27 41 54
2017 Bilingual 48 24 28 296
2017 Unilingual English 16 16 68 11
2014 Bilingual 41 21 37 288
2011 Bilingual 44 21 34 297

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Bilingual 7 19 60 4 4 6 161
2017 Bilingual 5 14 66 5 5 5 144
2014 Bilingual 3 16 64 9 9999 8 119
2011 Bilingual 4 20 65 5 9999 6 132
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 42 9 9 1 1 4 80 11 416
2019 Unilingual English 24 56 5 8 8 0 0 80 15 54

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 25 9 3 1 6 4 85 5 417
2019 Unilingual English 62 21 7 2 2 6 0 88 4 54
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 12 88 417
2019 Unilingual English 11 89 54

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 17 83 414
2019 Unilingual English 15 85 54

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 15 11 21 5 4 32 12 47 15 417
2019 Unilingual English 22 9 13 4 4 30 19 61 15 54
2017 Bilingual 15 12 17 7 5 35 9 47 22 295
2017 Unilingual English 0 0 23 8 8 53 8 0 40 11
2014 Bilingual 17 12 14 6 5 36 9 54 20 288

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 29 17 5 1 15 1 72 7 418
2019 Unilingual English 44 20 13 4 0 13 5 79 5 54
2017 Bilingual 23 26 20 8 4 18 1 61 15 296
2017 Unilingual English 8 29 15 16 0 24 8 54 23 11
2014 Bilingual 24 26 18 5 4 20 2 65 11 287
2011 Bilingual 30 29 18 5 2 17 0 71 8 297
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 6 94 417

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 42 58 24

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 80 20 24

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 24

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 24

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 24

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 24

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 21 79 24

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 25 75 24

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 25 75 24

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 24

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 24

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 23

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 23

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 52 48 23

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 416
2019 Unilingual English 9 91 54

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 17 12 21 2 2 37 10 54 6 416
2019 Unilingual English 22 8 15 0 4 37 15 62 8 54
2017 Bilingual 16 9 17 2 1 46 8 55 7 294
2017 Unilingual English 0 8 24 0 0 52 16 25 0 11
2014 Bilingual 15 12 14 3 2 43 10 58 11 288

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 27 17 2 1 17 2 75 5 417
2019 Unilingual English 42 19 9 4 0 23 4 82 5 54
2017 Bilingual 29 29 16 3 1 18 2 74 5 296
2017 Unilingual English 8 29 24 0 0 31 8 61 0 11
2014 Bilingual 31 26 14 5 2 20 1 72 10 288
2011 Bilingual 38 31 14 3 2 12 0 79 5 297
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 30 21 8 13 0 1 57 22 418
2019 Unilingual English 28 39 9 8 17 0 0 66 24 54
2017 Bilingual 28 23 20 13 12 0 3 53 26 293
2017 Unilingual English 8 39 8 29 16 0 0 47 45 11

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 13 21 26 24 16 0 0 34 40 417
2019 Unilingual English 18 33 32 11 5 0 0 51 17 54
2017 Bilingual 13 20 28 21 18 0 1 33 39 296
2017 Unilingual English 8 45 16 23 8 0 0 53 31 11

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 14 24 25 20 16 1 0 39 36 415
2019 Unilingual English 33 21 24 15 6 2 0 54 21 54
2017 Bilingual 15 27 22 18 16 0 1 43 35 295
2017 Unilingual English 8 24 29 15 24 0 0 32 39 11

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 14 25 23 21 15 0 1 39 37 417
2019 Unilingual English 29 34 13 11 11 2 0 64 23 54
2017 Bilingual 12 24 20 24 19 0 1 37 43 294
2017 Unilingual English 0 40 0 44 16 0 0 40 60 11

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 29 28 17 13 11 1 1 58 25 418
2019 Unilingual English 44 34 8 10 0 0 4 82 10 53
2017 Bilingual 28 29 19 8 8 0 7 61 18 294
2017 Unilingual English 24 24 37 16 0 0 0 48 16 11

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 24 25 24 12 14 1 0 50 26 417
2019 Unilingual English 28 38 19 14 2 0 0 66 15 53
2017 Bilingual 22 28 23 18 7 1 1 51 26 293
2017 Unilingual English 29 40 31 0 0 0 0 69 0 11

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 34 33 21 7 5 1 0 67 12 416
2019 Unilingual English 35 33 21 6 4 2 0 69 10 53
2017 Bilingual 29 29 26 9 5 0 2 60 14 293
2017 Unilingual English 32 37 24 8 0 0 0 69 8 11

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 20 27 28 17 8 1 0 47 25 417
2019 Unilingual English 27 28 21 13 7 2 2 57 22 54
2017 Bilingual 19 30 21 21 7 0 2 50 29 294
2017 Unilingual English 23 24 29 16 8 0 0 48 24 11

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 29 26 21 16 8 0 0 56 23 417
2019 Unilingual English 29 34 22 8 7 0 0 63 15 54
2017 Bilingual 24 29 25 14 7 0 1 53 22 293
2017 Unilingual English 31 38 0 31 0 0 0 69 31 11

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 23 13 8 6 1 1 72 14 417
2019 Unilingual English 53 26 4 11 2 2 2 83 14 54

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 32 20 10 4 1 0 65 14 413
2019 Unilingual English 47 32 15 4 2 0 0 79 6 54
2017 Bilingual 31 27 21 13 5 0 2 60 18 292
2017 Unilingual English 16 24 44 16 0 0 0 40 16 11

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 19 13 8 6 1 0 73 14 417
2019 Unilingual English 60 15 11 8 6 0 0 75 13 54
2017 Bilingual 58 19 13 5 4 0 2 78 9 296
2017 Unilingual English 60 24 8 8 0 0 0 84 8 11

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 74 11 6 2 2 1 3 89 5 415
2019 Unilingual English 86 6 4 2 2 0 0 92 4 53
2017 Bilingual 73 11 3 3 5 1 4 88 8 294
2017 Unilingual English 84 0 8 8 0 0 0 84 8 11

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 76 9 4 4 4 1 2 88 8 415
2019 Unilingual English 81 8 4 2 4 0 2 90 6 54
2017 Bilingual 60 22 10 3 2 1 3 84 5 296
2017 Unilingual English 69 8 23 0 0 0 0 77 0 11

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 20 10 3 3 1 1 83 7 415
2019 Unilingual English 70 19 2 6 4 0 0 89 9 54
2017 Bilingual 57 19 11 5 5 0 3 79 10 295
2017 Unilingual English 69 15 8 8 0 0 0 84 8 11

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 16 11 4 6 1 2 79 10 414
2019 Unilingual English 74 19 2 4 2 0 0 92 6 54
2017 Bilingual 55 10 6 2 1 1 24 87 5 295
2017 Unilingual English 69 0 16 0 0 0 15 81 0 11

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 12 6 2 1 1 16 88 5 412
2019 Unilingual English 61 2 0 0 0 0 37 100 0 54
2017 Bilingual 72 12 5 1 1 1 7 92 2 295
2017 Unilingual English 76 8 8 0 0 0 8 91 0 11

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 69 16 6 3 1 1 4 89 4 416
2019 Unilingual English 76 13 6 2 0 0 4 92 2 54
2017 Bilingual 72 9 6 3 1 0 8 88 5 296
2017 Unilingual English 24 37 8 8 16 0 8 66 26 11

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 77 10 5 1 3 1 3 90 5 416
2019 Unilingual English 81 6 11 0 2 0 0 87 2 53
2017 Bilingual 55 21 12 4 4 1 4 79 8 296
2017 Unilingual English 45 31 24 0 0 0 0 76 0 11

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 26 12 4 2 0 1 82 6 416
2019 Unilingual English 62 24 6 6 0 0 2 88 6 54

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 12 27 39 17 5 0 0 40 22 418
2019 Unilingual English 18 43 36 0 4 0 0 61 4 54
2017 Bilingual 8 23 44 17 8 0 0 31 25 296
2017 Unilingual English 8 45 31 16 0 0 0 53 16 11

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 12 19 42 19 8 0 0 27 31 416
2019 Unilingual English 4 7 38 25 26 0 0 50 11 53
2017 Bilingual 12 24 38 18 8 0 0 26 36 296
2017 Unilingual English 0 24 52 8 16 0 0 24 24 11

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 36 42 13 5 1 2 0 80 7 417
2019 Unilingual English 42 35 13 4 4 0 2 79 8 54
2017 Bilingual 26 38 16 8 6 6 0 69 15 295
2017 Unilingual English 24 24 16 0 0 37 0 75 0 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 28 35 16 13 6 2 0 64 20 417
2019 Unilingual English 33 39 13 4 8 2 2 74 12 54
2017 Bilingual 15 37 17 16 12 2 0 53 29 296
2017 Unilingual English 24 31 29 0 16 0 0 55 16 11
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 13 87 416
2019 Unilingual English 7 93 54
2017 Bilingual 16 84 296
2014 Bilingual 13 87 288

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 84 16 56
2017 Bilingual 79 21 47
2014 Bilingual 78 22 36

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 35 7 11 2 0 0 80 13 46
2017 Bilingual 51 43 0 5 0 0 0 95 5 37
2014 Bilingual 54 35 7 4 0 0 0 89 4 28
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 22 35 19 11 11 1 1 22 78 417
2019 Unilingual English 27 49 9 9 4 0 2 28 72 54
2017 Bilingual 27 27 21 12 10 3 1 28 72 296
2017 Unilingual English 8 31 45 8 0 8 0 9 91 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 64 36 316
2019 Unilingual English 69 31 38

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 41 59 312
2019 Unilingual English 65 35 37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 30 14 14 11 1 4 59 27 312
2019 Unilingual English 30 27 6 11 8 11 8 70 23 37
2017 Bilingual 18 26 10 17 16 4 9 51 38 204

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 11 21 16 12 25 2 12 37 44 311
2017 Bilingual 6 15 10 15 33 5 17 26 61 205

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 19 15 10 12 1 4 62 23 411
2019 Unilingual English 47 19 8 11 6 2 8 73 19 53
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