2019 Public Service Employee Survey Results for Infrastructure Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 39 0 31 0 0 0 69 31 13
2019 Provides services to public - Both English and French 55 38 2 5 0 0 0 93 5 45
2017 Provides services to public - Both English and French 50 41 0 7 2 0 0 91 9 43
2014 Provides services to public - English only 19 37 17 28 0 0 0 55 28 10
2014 Provides services to public - Both English and French 47 32 10 4 7 0 0 79 11 28
2011 Provides services to public - Both English and French 33 56 3 8 0 0 0 89 8 36
2008 Provides services to public - Both English and French 45 42 3 6 3 0 0 88 9 33

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 92 8 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 63 18 9 9 0 0 0 82 9 45
2017 Provides services to public - Both English and French 50 30 9 6 4 0 0 80 11 43
2014 Provides services to public - English only 65 0 17 18 0 0 0 65 18 10
2014 Provides services to public - Both English and French 46 27 0 19 8 0 0 73 27 28
2011 Provides services to public - Both English and French 52 14 11 22 0 0 0 66 22 36
2008 Provides services to public - Both English and French 48 21 0 24 6 0 0 70 30 33

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 47 16 0 8 0 0 76 8 13
2019 Provides services to public - Both English and French 52 29 0 14 5 0 0 82 18 45
2017 Provides services to public - Both English and French 39 38 2 11 9 0 0 77 20 43
2014 Provides services to public - English only 46 19 26 0 9 0 0 65 9 10
2014 Provides services to public - Both English and French 57 26 4 3 10 0 0 82 13 28
2011 Provides services to public - Both English and French 44 28 8 12 8 0 0 72 20 36

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 22 22 16 8 0 0 54 24 13
2019 Provides services to public - Both English and French 37 36 15 11 0 0 0 73 11 45
2017 Provides services to public - Both English and French 24 42 18 11 4 0 0 66 16 43
2014 Provides services to public - English only 28 46 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 25 39 21 8 8 0 0 64 15 28
2011 Provides services to public - Both English and French 25 42 14 8 3 0 8 73 12 36
2008 Provides services to public - Both English and French 33 36 12 9 6 0 3 72 16 33

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 8 15 16 8 0 0 61 24 13
2019 Provides services to public - Both English and French 50 38 7 5 0 0 0 89 5 45
2017 Provides services to public - Both English and French 53 36 2 4 5 0 0 89 9 43
2014 Provides services to public - English only 27 46 17 9 0 0 0 74 9 10
2014 Provides services to public - Both English and French 47 32 14 3 3 0 0 79 7 28

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 31 15 16 8 0 0 61 24 13
2019 Provides services to public - Both English and French 39 39 14 5 4 0 0 77 9 45
2017 Provides services to public - Both English and French 32 40 14 9 4 0 0 73 13 43
2014 Provides services to public - English only 55 9 26 9 0 0 0 64 9 10
2014 Provides services to public - Both English and French 24 55 3 10 8 0 0 79 18 28
2011 Provides services to public - Both English and French 41 22 14 17 6 0 0 63 23 36

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 31 8 15 8 0 0 69 23 13
2019 Provides services to public - Both English and French 45 44 9 0 2 0 0 89 2 44
2017 Provides services to public - Both English and French 27 55 11 4 2 0 0 82 7 43
2014 Provides services to public - English only 0 46 36 9 9 0 0 46 18 10
2014 Provides services to public - Both English and French 27 54 4 7 8 0 0 82 14 28
2011 Provides services to public - Both English and French 19 67 5 3 3 3 0 89 6 36
2008 Provides services to public - Both English and French 36 39 12 9 3 0 0 76 12 33

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 0 7 32 8 0 0 53 40 13
2019 Provides services to public - Both English and French 54 28 7 7 5 0 0 82 11 45
2017 Provides services to public - Both English and French 24 37 12 16 9 0 2 62 25 43
2014 Provides services to public - English only 9 37 44 0 9 0 0 46 9 10
2014 Provides services to public - Both English and French 24 55 10 3 8 0 0 79 11 28
2011 Provides services to public - Both English and French 30 28 16 20 5 0 0 58 25 36

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 46 8 16 7 0 0 69 23 13
2019 Provides services to public - Both English and French 45 35 9 9 2 0 0 79 11 45
2017 Provides services to public - Both English and French 26 46 5 18 4 0 0 73 22 43

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 16 8 16 7 0 0 69 23 13
2019 Provides services to public - Both English and French 51 41 5 4 0 0 0 91 4 45
2017 Provides services to public - Both English and French 38 48 7 2 5 0 0 86 7 42
2014 Provides services to public - English only 28 46 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 46 33 14 0 7 0 0 79 7 28
2011 Provides services to public - Both English and French 39 47 8 3 3 0 0 86 5 36
2008 Provides services to public - Both English and French 55 33 6 6 0 0 0 88 6 33

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 24 8 15 8 0 0 69 23 13
2019 Provides services to public - Both English and French 42 44 7 4 2 0 0 86 7 45
2017 Provides services to public - Both English and French 23 41 18 11 7 0 0 63 18 43

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 31 23 0 0 0 0 77 0 13
2019 Provides services to public - Both English and French 54 38 9 0 0 0 0 91 0 45
2017 Provides services to public - Both English and French 46 51 0 2 0 0 0 98 2 43
2014 Provides services to public - English only 37 27 35 0 0 0 0 65 0 10
2014 Provides services to public - Both English and French 64 30 3 0 3 0 0 93 3 28
2011 Provides services to public - Both English and French 55 39 5 0 0 0 0 95 0 36

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 16 0 31 8 0 0 61 39 13
2019 Provides services to public - Both English and French 45 39 9 5 2 0 0 84 7 44
2017 Provides services to public - Both English and French 29 44 14 9 5 0 0 73 13 43
2014 Provides services to public - English only 18 46 26 0 9 0 0 64 9 10
2014 Provides services to public - Both English and French 31 40 10 11 8 0 0 71 18 28
2011 Provides services to public - Both English and French 45 31 16 3 5 0 0 75 8 36

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 32 7 16 16 0 0 61 32 13
2019 Provides services to public - Both English and French 55 32 9 4 0 0 0 87 4 45
2017 Provides services to public - Both English and French 26 48 10 11 5 0 0 75 15 43
2014 Provides services to public - English only 9 46 26 9 9 0 0 55 19 10
2014 Provides services to public - Both English and French 27 47 11 7 8 0 0 75 14 28

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 8 31 16 0 0 0 53 16 13
2019 Provides services to public - Both English and French 43 41 12 5 0 0 0 84 5 44
2017 Provides services to public - Both English and French 32 45 4 9 9 0 0 78 18 43
2014 Provides services to public - English only 9 55 36 0 0 0 0 64 0 10
2014 Provides services to public - Both English and French 38 41 7 7 8 0 0 79 14 28
2011 Provides services to public - Both English and French 36 37 16 3 8 0 0 73 11 36

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 24 8 7 16 0 0 69 23 13
2019 Provides services to public - Both English and French 45 46 4 2 2 0 0 91 5 44
2017 Provides services to public - Both English and French 37 42 14 7 0 0 0 79 7 43
2014 Provides services to public - English only 0 56 35 9 0 0 0 56 9 10
2014 Provides services to public - Both English and French 31 52 7 3 8 0 0 82 11 28
2011 Provides services to public - Both English and French 36 47 11 0 3 0 3 86 3 36
2008 Provides services to public - Both English and French 48 30 18 0 3 0 0 79 3 33

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 31 32 8 0 0 0 60 8 13
2019 Provides services to public - Both English and French 21 37 29 11 2 0 0 57 13 44
2017 Provides services to public - Both English and French 24 37 26 11 2 0 0 60 13 43
2014 Provides services to public - English only 37 9 45 9 0 0 0 46 9 10
2014 Provides services to public - Both English and French 25 42 18 7 8 0 0 67 14 28
2011 Provides services to public - Both English and French 19 36 20 16 7 3 0 56 24 36
2008 Provides services to public - Both English and French 27 39 9 24 0 0 0 67 24 33

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 8 31 39 7 14 0 0 22 39 13
2019 Provides services to public - Both English and French 22 25 31 15 7 0 0 22 47 45
2017 Provides services to public - Both English and French 15 19 35 24 4 0 2 29 35 43
2014 Provides services to public - English only 0 19 54 9 9 9 0 20 21 10
2014 Provides services to public - Both English and French 3 40 42 7 7 0 0 14 44 28
2011 Provides services to public - Both English and French 14 34 32 14 3 0 3 17 50 35
2008 Provides services to public - Both English and French 18 15 48 6 9 0 3 16 34 33

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 31 8 16 29 0 0 45 47 13
2019 Provides services to public - Both English and French 9 22 22 29 16 2 0 45 32 45
2017 Provides services to public - Both English and French 16 24 23 19 11 4 2 33 43 43
2014 Provides services to public - English only 0 37 36 0 18 9 0 20 41 10
2014 Provides services to public - Both English and French 3 25 29 28 11 0 4 40 30 28
2011 Provides services to public - Both English and French 3 18 48 20 6 3 3 27 22 35
2008 Provides services to public - Both English and French 9 21 30 27 9 0 3 38 31 33

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 8 23 16 15 38 0 0 53 31 13
2019 Provides services to public - Both English and French 16 22 26 23 13 0 0 36 38 45
2017 Provides services to public - Both English and French 11 17 50 22 0 0 0 22 28 43
2014 Provides services to public - English only 18 28 17 28 9 0 0 37 46 10
2014 Provides services to public - Both English and French 12 36 39 10 4 0 0 14 47 28
2011 Provides services to public - Both English and French 17 20 32 20 8 0 3 29 38 35
2008 Provides services to public - Both English and French 19 16 38 22 3 0 3 26 35 32

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 40 15 21 7 0 0 29 56 13
2019 Provides services to public - Both English and French 17 38 29 9 7 0 0 16 55 45
2017 Provides services to public - Both English and French 14 25 27 26 8 0 0 34 39 42
2014 Provides services to public - English only 9 9 36 18 27 0 0 46 19 10
2014 Provides services to public - Both English and French 11 36 36 13 4 0 0 17 47 28
2011 Provides services to public - Both English and French 12 17 40 17 8 3 3 27 31 35
2008 Provides services to public - Both English and French 15 12 42 18 9 0 3 28 28 33

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 17 17 41 8 8 0 9 17 38 12
2019 Provides services to public - Both English and French 9 29 38 13 11 0 0 24 38 45
2017 Provides services to public - Both English and French 24 23 32 14 7 0 0 20 47 43
2014 Provides services to public - English only 19 19 26 9 18 9 0 30 41 10
2014 Provides services to public - Both English and French 18 36 22 17 7 0 0 24 54 28
2011 Provides services to public - Both English and French 19 26 33 14 5 0 3 20 46 36
2008 Provides services to public - Both English and French 15 21 24 30 6 0 3 38 38 33

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 23 16 23 15 14 0 8 32 42 13
2019 Provides services to public - Both English and French 13 27 26 15 14 2 2 30 42 45
2017 Provides services to public - Both English and French 27 39 18 11 5 0 0 16 66 43
2014 Provides services to public - English only 9 18 45 18 0 9 0 20 31 10
2014 Provides services to public - Both English and French 8 15 35 35 7 0 0 42 23 28
2011 Provides services to public - Both English and French 11 17 26 25 8 6 6 38 32 35
2008 Provides services to public - Both English and French 12 27 36 18 3 0 3 22 41 33

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 9 26 25 25 16 0 0 40 34 12
2019 Provides services to public - Both English and French 6 20 34 24 11 2 2 37 28 45
2017 Provides services to public - Both English and French 19 23 31 22 2 2 0 25 43 43
2014 Provides services to public - English only 28 9 26 9 18 9 0 30 41 10
2014 Provides services to public - Both English and French 19 14 53 14 0 0 0 14 33 28

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 16 0 43 42 0 0 84 16 12
2019 Provides services to public - Both English and French 4 6 20 40 29 0 0 69 11 45
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 92 8 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 66 23 2 9 0 0 0 89 9 45
2017 Provides services to public - Both English and French 73 18 0 2 6 0 0 91 9 43
2014 Provides services to public - English only 55 19 17 9 0 0 0 74 9 10
2014 Provides services to public - Both English and French 60 18 3 11 8 0 0 78 19 28
2011 Provides services to public - Both English and French 61 31 5 0 0 3 0 94 0 36
2008 Provides services to public - Both English and French 67 21 6 3 3 0 0 88 6 33

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 23 16 7 16 0 0 61 23 13
2019 Provides services to public - Both English and French 31 37 18 9 0 2 2 72 10 45
2017 Provides services to public - Both English and French 37 13 13 20 4 5 7 57 28 43
2014 Provides services to public - English only 28 18 35 9 0 9 0 51 10 10
2014 Provides services to public - Both English and French 21 27 25 10 11 3 3 51 22 28

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 16 15 8 0 0 0 77 8 13
2019 Provides services to public - Both English and French 50 29 11 5 5 0 0 79 9 45
2017 Provides services to public - Both English and French 35 36 15 11 2 0 0 71 13 43
2014 Provides services to public - English only 28 46 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 35 51 7 0 8 0 0 86 8 28

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 69 23 0 8 0 0 0 92 8 13
2019 Provides services to public - Both English and French 55 33 7 2 2 0 0 88 5 45
2017 Provides services to public - Both English and French 47 38 3 10 2 0 0 85 12 42
2014 Provides services to public - English only 28 46 17 0 9 0 0 74 9 10
2014 Provides services to public - Both English and French 35 51 7 3 4 0 0 86 8 28

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 16 0 15 8 0 0 77 23 13
2019 Provides services to public - Both English and French 53 27 9 5 2 2 2 83 7 45
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 31 15 0 0 0 0 85 0 13
2019 Provides services to public - Both English and French 64 16 18 2 0 0 0 80 2 45

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 16 16 7 8 0 0 69 15 13
2019 Provides services to public - Both English and French 55 23 6 11 4 0 0 78 16 45
2017 Provides services to public - Both English and French 48 29 8 7 9 0 0 77 16 43
2014 Provides services to public - English only 46 28 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 35 44 7 7 4 0 3 82 11 28
2011 Provides services to public - Both English and French 39 31 16 8 5 0 0 70 14 36
2008 Provides services to public - Both English and French 45 27 18 6 3 0 0 73 9 33

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 17 9 17 9 0 0 66 25 12
2019 Provides services to public - Both English and French 62 24 9 2 2 0 0 86 5 45
2017 Provides services to public - Both English and French 55 24 12 7 2 0 0 79 9 43
2014 Provides services to public - English only 46 28 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 43 32 7 7 8 0 3 78 15 28
2011 Provides services to public - Both English and French 31 39 11 14 5 0 0 70 19 36
2008 Provides services to public - Both English and French 48 24 15 6 3 3 0 75 9 33

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 66 17 0 17 0 0 0 83 17 12
2019 Provides services to public - Both English and French 64 20 2 9 5 0 0 84 14 45
2017 Provides services to public - Both English and French 52 28 5 4 9 0 0 81 14 43
2014 Provides services to public - English only 55 19 26 0 0 0 0 74 0 10
2014 Provides services to public - Both English and French 54 22 13 3 8 0 0 75 11 28
2011 Provides services to public - Both English and French 36 39 11 11 3 0 0 75 14 36
2008 Provides services to public - Both English and French 55 21 12 6 6 0 0 76 12 33

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 23 0 0 0 0 0 100 0 13
2019 Provides services to public - Both English and French 86 12 2 0 0 0 0 98 0 43
2017 Provides services to public - Both English and French 77 16 2 0 4 0 0 93 4 43
2014 Provides services to public - English only 64 19 17 0 0 0 0 83 0 10
2014 Provides services to public - Both English and French 71 22 0 0 4 0 3 96 4 28
2011 Provides services to public - Both English and French 78 16 5 0 0 0 0 95 0 36
2008 Provides services to public - Both English and French 82 15 0 3 0 0 0 97 3 33

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 15 0 24 8 0 0 68 32 13
2019 Provides services to public - Both English and French 57 27 13 0 0 0 2 86 0 45
2017 Provides services to public - Both English and French 51 29 0 11 4 2 2 84 16 43
2014 Provides services to public - English only 46 18 26 9 0 0 0 64 9 10
2014 Provides services to public - Both English and French 36 42 14 3 4 0 0 78 8 28
2011 Provides services to public - Both English and French 38 23 16 8 9 3 3 65 18 36

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 16 0 23 0 0 0 77 23 13
2019 Provides services to public - Both English and French 73 13 7 5 2 0 0 86 7 45
2017 Provides services to public - Both English and French 52 25 9 2 7 3 2 81 9 43

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 16 7 8 8 0 0 77 16 13
2019 Provides services to public - Both English and French 59 27 4 7 2 0 0 86 9 45
2017 Provides services to public - Both English and French 52 24 12 7 4 0 0 77 11 43
2014 Provides services to public - English only 46 9 44 0 0 0 0 56 0 10
2014 Provides services to public - Both English and French 41 37 7 3 8 0 3 82 11 28
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 31 16 8 8 0 0 68 16 13
2019 Provides services to public - Both English and French 44 42 11 2 0 0 0 86 2 45
2017 Provides services to public - Both English and French 31 34 18 9 9 0 0 65 18 43
2014 Provides services to public - English only 27 28 26 18 0 0 0 55 18 10
2014 Provides services to public - Both English and French 21 44 17 3 14 0 0 66 18 28
2011 Provides services to public - Both English and French 6 41 20 17 14 3 0 48 32 35

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 31 15 16 8 0 0 61 24 13
2019 Provides services to public - Both English and French 40 42 14 2 2 0 0 82 5 45
2017 Provides services to public - Both English and French 28 29 12 20 11 0 0 57 31 43
2014 Provides services to public - English only 18 28 26 19 9 0 0 46 28 10
2014 Provides services to public - Both English and French 18 47 17 7 11 0 0 65 18 28
2011 Provides services to public - Both English and French 12 44 19 11 11 3 0 58 23 36
2008 Provides services to public - Both English and French 24 45 21 9 0 0 0 70 9 33

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 24 16 23 8 0 0 53 31 13
2019 Provides services to public - Both English and French 33 33 24 5 2 2 0 68 7 45
2017 Provides services to public - Both English and French 22 26 18 22 9 2 0 49 32 43
2014 Provides services to public - English only 18 37 17 19 9 0 0 55 28 10
2014 Provides services to public - Both English and French 7 54 18 14 8 0 0 61 21 28
2011 Provides services to public - Both English and French 20 36 22 8 5 8 0 61 15 36
2008 Provides services to public - Both English and French 12 45 21 15 6 0 0 58 21 33

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 39 8 7 16 8 0 66 25 13
2019 Provides services to public - Both English and French 27 48 9 16 0 0 0 75 16 45
2017 Provides services to public - Both English and French 19 38 21 13 9 0 0 57 22 43
2014 Provides services to public - English only 18 28 35 9 9 0 0 46 19 10
2014 Provides services to public - Both English and French 13 52 17 14 3 0 0 65 18 28
2011 Provides services to public - Both English and French 20 31 25 8 11 5 0 54 20 36
2008 Provides services to public - Both English and French 24 48 18 6 3 0 0 73 9 33

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 38 47 0 7 0 7 0 92 8 13
2019 Provides services to public - Both English and French 47 31 20 0 0 2 0 80 0 45
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 46 31 23 0 0 0 0 77 0 13
2019 Provides services to public - Both English and French 33 44 18 5 0 0 0 77 5 45
2017 Provides services to public - Both English and French 14 64 9 6 4 2 0 80 11 43
2014 Provides services to public - English only 37 28 35 0 0 0 0 65 0 10
2014 Provides services to public - Both English and French 15 64 8 10 0 3 0 82 10 28
2011 Provides services to public - Both English and French 27 45 16 11 0 0 0 73 11 36

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 17 25 17 0 0 0 57 17 12
2019 Provides services to public - Both English and French 18 50 14 16 2 0 0 68 18 45

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 39 16 23 0 0 0 61 23 13
2019 Provides services to public - Both English and French 42 36 13 5 4 0 0 78 9 45
2017 Provides services to public - Both English and French 24 43 11 11 4 6 0 72 17 43
2014 Provides services to public - English only 37 19 26 0 9 9 0 61 10 10
2014 Provides services to public - Both English and French 40 36 14 3 7 0 0 76 10 28
2011 Provides services to public - Both English and French 39 28 14 6 5 8 0 73 12 36
2008 Provides services to public - Both English and French 44 28 9 9 3 3 3 77 13 32

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 16 40 7 8 0 0 45 15 13
2019 Provides services to public - Both English and French 35 40 18 7 0 0 0 75 7 45

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 7 24 23 16 0 8 31 43 13
2019 Provides services to public - Both English and French 24 27 15 12 11 6 4 57 26 45
2017 Provides services to public - Both English and French 13 20 15 16 11 21 4 44 36 43
2014 Provides services to public - English only 18 18 17 9 9 28 0 51 26 10
2014 Provides services to public - Both English and French 7 29 13 23 14 7 7 42 42 28
2011 Provides services to public - Both English and French 3 22 11 30 14 14 6 31 55 36

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 24 15 16 0 0 8 66 17 13
2019 Provides services to public - Both English and French 38 38 14 9 2 0 0 75 11 45
2017 Provides services to public - Both English and French 26 33 7 18 7 10 0 65 27 43
2014 Provides services to public - English only 28 37 36 0 0 0 0 64 0 10
2014 Provides services to public - Both English and French 29 36 17 14 4 0 0 66 18 28
2011 Provides services to public - Both English and French 36 27 17 8 5 5 0 67 15 36
2008 Provides services to public - Both English and French 36 39 15 9 0 0 0 76 9 33

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 8 7 8 23 8 0 58 34 13
2019 Provides services to public - Both English and French 25 42 2 14 2 6 9 78 19 45
2017 Provides services to public - Both English and French 21 26 22 13 14 3 0 49 28 43
2014 Provides services to public - English only 9 18 26 46 0 0 0 28 46 10
2014 Provides services to public - Both English and French 13 25 25 22 14 0 0 39 36 28
2011 Provides services to public - Both English and French 12 28 17 20 17 3 3 43 39 35
2008 Provides services to public - Both English and French 15 36 21 18 6 3 0 53 25 33

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 52 24 8 16 0 0 0 76 16 13
2019 Provides services to public - Both English and French 51 20 11 7 9 0 2 73 16 45

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 47 30 15 7 0 0 0 77 7 13
2019 Provides services to public - Both English and French 67 2 4 2 4 0 20 86 8 45

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 38 31 0 0 0 0 69 0 13
2019 Provides services to public - Both English and French 56 20 9 4 2 4 5 83 7 45

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 23 15 8 8 0 0 69 16 13
2019 Provides services to public - Both English and French 48 23 11 5 0 4 9 82 5 44

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 24 8 0 0 0 0 92 0 13
2019 Provides services to public - Both English and French 62 14 4 0 5 4 11 90 6 45

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 15 8 0 0 0 0 92 0 13
2019 Provides services to public - Both English and French 76 11 2 0 2 0 9 95 2 45

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 92 0 8 0 0 0 0 92 0 13
2019 Provides services to public - Both English and French 82 7 0 2 2 0 6 95 5 45

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 15 24 0 0 0 0 76 0 13
2019 Provides services to public - Both English and French 87 2 2 0 2 0 6 95 3 45

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 39 16 7 16 0 0 61 23 13
2019 Provides services to public - Both English and French 40 42 11 5 2 0 0 82 7 45
2017 Provides services to public - Both English and French 20 44 14 18 2 2 0 65 21 43

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 55 0 15 8 0 0 77 23 13
2019 Provides services to public - Both English and French 57 31 7 2 2 0 0 88 5 45
2017 Provides services to public - Both English and French 40 42 7 7 2 2 0 84 9 42
2014 Provides services to public - English only 27 19 45 9 0 0 0 46 9 10
2014 Provides services to public - Both English and French 55 24 10 3 8 0 0 79 11 28
2011 Provides services to public - Both English and French 33 39 19 3 3 3 0 75 6 36

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 23 23 16 0 8 0 57 17 13
2019 Provides services to public - Both English and French 54 25 17 5 0 0 0 78 5 44
2017 Provides services to public - Both English and French 36 43 9 2 5 5 0 83 7 42
2014 Provides services to public - English only 37 28 17 9 0 9 0 71 10 10
2014 Provides services to public - Both English and French 53 32 11 3 0 0 0 86 3 28

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 16 23 0 8 0 0 69 8 13
2019 Provides services to public - Both English and French 60 31 7 2 0 0 0 91 2 45
2017 Provides services to public - Both English and French 42 43 11 0 5 0 0 84 5 43
2014 Provides services to public - English only 37 28 26 9 0 0 0 65 9 10
2014 Provides services to public - Both English and French 49 37 0 10 4 0 0 86 14 28
2011 Provides services to public - Both English and French 36 42 16 3 3 0 0 78 5 36
2008 Provides services to public - Both English and French 61 33 3 3 0 0 0 94 3 33

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 16 8 15 16 0 0 61 31 13
2019 Provides services to public - Both English and French 42 40 6 9 2 0 0 82 11 45
2017 Provides services to public - Both English and French 31 37 16 6 9 0 0 68 15 43
2014 Provides services to public - English only 27 28 36 9 0 0 0 55 9 10
2014 Provides services to public - Both English and French 24 50 8 7 11 0 0 74 18 28
2011 Provides services to public - Both English and French 25 42 16 5 8 3 0 69 14 36

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 24 8 15 16 0 0 61 31 13
2019 Provides services to public - Both English and French 50 34 7 10 0 0 0 84 10 44
2017 Provides services to public - Both English and French 32 35 17 7 9 0 0 68 16 42
2014 Provides services to public - English only 27 28 26 18 0 0 0 55 18 10
2014 Provides services to public - Both English and French 21 54 3 11 11 0 0 75 22 28
2011 Provides services to public - Both English and French 33 39 16 11 0 0 0 73 11 36
2008 Provides services to public - Both English and French 52 30 3 15 0 0 0 82 15 33

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 0 16 0 31 8 0 49 34 13
2019 Provides services to public - Both English and French 47 19 18 11 5 0 0 66 16 45
2017 Provides services to public - Both English and French 27 33 18 9 13 0 0 59 22 43
2014 Provides services to public - English only 18 18 26 28 0 9 0 40 31 10
2014 Provides services to public - Both English and French 34 15 15 14 14 7 0 53 31 28
2011 Provides services to public - Both English and French 33 28 19 8 8 3 0 63 17 36
2008 Provides services to public - Both English and French 36 21 18 12 9 3 0 59 22 33
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public - English only 47 29 23 13
2019 Provides services to public - Both English and French 38 35 27 45
2017 Provides services to public - Both English and French 36 26 38 43
2014 Provides services to public - English only 45 9 46 10
2014 Provides services to public - Both English and French 47 17 36 28
2011 Provides services to public - Both English and French 39 17 44 36
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 47 7 8 0 8 7 82 9 13
2019 Provides services to public - Both English and French 32 39 7 9 7 0 6 75 17 44

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 45 32 0 8 0 8 7 91 9 13
2019 Provides services to public - Both English and French 51 18 14 5 2 4 6 77 8 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 8 16 24 0 0 31 42 35 13
2019 Provides services to public - Both English and French 29 11 11 11 0 27 9 64 18 44
2017 Provides services to public - Both English and French 12 20 18 9 5 36 0 51 21 43
2014 Provides services to public - English only 9 0 35 18 0 37 0 15 29 10
2014 Provides services to public - Both English and French 14 22 14 3 4 36 7 63 13 28

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 8 32 8 0 8 15 48 10 13
2019 Provides services to public - Both English and French 39 32 11 7 0 11 0 80 8 45
2017 Provides services to public - Both English and French 21 31 20 9 5 14 0 61 16 43
2014 Provides services to public - English only 9 9 35 18 0 28 0 26 25 10
2014 Provides services to public - Both English and French 18 44 19 4 4 10 0 70 9 27
2011 Provides services to public - Both English and French 25 26 28 8 0 14 0 58 9 36
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 23 17 17 9 9 0 25 54 23 12
2019 Provides services to public - Both English and French 29 14 20 0 0 30 7 68 0 44
2017 Provides services to public - Both English and French 15 13 24 0 0 40 7 53 0 43
2014 Provides services to public - English only 9 9 17 0 0 55 9 52 0 10
2014 Provides services to public - Both English and French 7 28 4 0 4 54 3 81 10 28

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 16 16 16 0 8 15 58 21 13
2019 Provides services to public - Both English and French 35 43 7 2 0 13 0 89 3 45
2017 Provides services to public - Both English and French 31 31 18 0 2 18 0 76 3 43
2014 Provides services to public - English only 18 19 17 9 0 37 0 58 15 10
2014 Provides services to public - Both English and French 25 35 7 0 4 28 0 84 6 28
2011 Provides services to public - Both English and French 22 56 11 3 3 5 0 83 6 36
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 31 39 0 8 0 0 53 8 13
2019 Provides services to public - Both English and French 27 28 20 7 18 0 0 55 24 45
2017 Provides services to public - Both English and French 23 31 25 8 12 0 2 55 20 42

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 7 29 32 16 16 0 0 36 32 13
2019 Provides services to public - Both English and French 4 34 25 25 13 0 0 38 37 45
2017 Provides services to public - Both English and French 20 18 20 31 12 0 0 38 42 43

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 15 24 24 8 0 0 44 32 13
2019 Provides services to public - Both English and French 7 43 17 16 17 0 0 49 33 45
2017 Provides services to public - Both English and French 20 36 9 15 19 0 0 57 34 42

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 7 30 30 0 32 0 0 38 32 13
2019 Provides services to public - Both English and French 9 35 25 11 18 0 2 45 30 45
2017 Provides services to public - Both English and French 18 19 15 34 14 0 0 36 48 42

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 36 40 8 16 0 0 0 76 16 13
2019 Provides services to public - Both English and French 18 35 20 11 11 0 4 56 23 45
2017 Provides services to public - Both English and French 36 27 20 7 0 0 10 70 8 42

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 31 15 16 16 0 0 53 32 13
2019 Provides services to public - Both English and French 20 31 29 7 13 0 0 51 20 45
2017 Provides services to public - Both English and French 21 24 18 28 9 0 0 45 37 42

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 32 31 0 8 0 0 61 8 13
2019 Provides services to public - Both English and French 39 32 14 14 2 0 0 70 16 44
2017 Provides services to public - Both English and French 25 33 17 18 7 0 0 58 25 42

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 29 8 39 16 8 0 0 37 24 13
2019 Provides services to public - Both English and French 26 28 17 22 7 0 0 54 29 45
2017 Provides services to public - Both English and French 24 25 18 24 10 0 0 48 34 43

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 30 39 7 16 8 0 0 69 24 13
2019 Provides services to public - Both English and French 35 29 11 17 7 0 0 65 24 45
2017 Provides services to public - Both English and French 16 44 18 15 7 0 0 60 21 42

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 8 7 24 8 0 0 61 32 13
2019 Provides services to public - Both English and French 49 29 6 11 5 0 0 78 15 45

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 37 15 31 16 0 0 0 53 16 13
2019 Provides services to public - Both English and French 38 36 15 7 4 0 0 74 11 45
2017 Provides services to public - Both English and French 40 25 15 8 7 0 5 69 15 42

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 52 8 16 16 8 0 0 60 24 13
2019 Provides services to public - Both English and French 60 12 13 6 9 0 0 71 16 45
2017 Provides services to public - Both English and French 57 13 13 7 5 0 4 74 12 43

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 24 0 8 8 0 0 84 16 13
2019 Provides services to public - Both English and French 69 15 11 0 0 2 2 89 0 45
2017 Provides services to public - Both English and French 72 12 2 2 5 0 7 91 7 43

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 24 0 0 0 0 8 100 0 13
2019 Provides services to public - Both English and French 78 13 2 2 4 0 0 91 7 45
2017 Provides services to public - Both English and French 57 22 5 10 2 0 4 83 12 43

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 23 8 8 0 0 0 84 8 13
2019 Provides services to public - Both English and French 66 24 2 2 5 0 0 91 7 44
2017 Provides services to public - Both English and French 60 19 7 3 7 0 5 82 10 42

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 61 8 8 7 8 0 8 75 17 13
2019 Provides services to public - Both English and French 69 22 7 0 2 0 0 91 2 45
2017 Provides services to public - Both English and French 59 7 5 2 2 0 25 88 6 43

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 76 8 0 0 0 0 16 100 0 13
2019 Provides services to public - Both English and French 80 11 4 0 0 0 4 95 0 45
2017 Provides services to public - Both English and French 71 16 6 0 0 0 7 93 0 43

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 76 8 0 8 0 0 8 91 9 13
2019 Provides services to public - Both English and French 71 18 4 6 0 0 0 89 6 45
2017 Provides services to public - Both English and French 62 16 10 2 0 0 10 86 3 43

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 23 8 0 7 0 8 83 8 13
2019 Provides services to public - Both English and French 86 7 4 0 0 0 2 95 0 45
2017 Provides services to public - Both English and French 62 20 11 2 0 0 4 86 2 43

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 16 8 8 0 0 0 84 8 13
2019 Provides services to public - Both English and French 56 34 4 2 2 0 2 91 4 45

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 29 47 16 8 0 0 29 24 13
2019 Provides services to public - Both English and French 11 36 31 18 4 0 0 47 22 45
2017 Provides services to public - Both English and French 7 28 44 14 6 0 0 35 21 43

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 16 39 14 15 0 0 29 32 13
2019 Provides services to public - Both English and French 13 18 35 28 7 0 0 35 31 45
2017 Provides services to public - Both English and French 15 23 35 23 5 0 0 27 38 43

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 14 31 23 8 8 15 0 54 19 13
2019 Provides services to public - Both English and French 35 49 9 4 0 2 0 86 5 45
2017 Provides services to public - Both English and French 16 33 20 13 7 9 2 55 22 43

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 21 24 23 0 24 8 0 49 26 13
2019 Provides services to public - Both English and French 22 42 14 15 4 2 0 66 20 45
2017 Provides services to public - Both English and French 16 33 19 18 9 5 0 52 28 42
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 16 84 13
2019 Provides services to public - Both English and French 11 89 44
2017 Provides services to public - Both English and French 13 87 43
2014 Provides services to public - Both English and French 22 78 28
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 22 39 7 16 8 0 8 24 76 13
2019 Provides services to public - Both English and French 29 34 11 9 18 0 0 29 71 45
2017 Provides services to public - Both English and French 18 24 37 14 2 4 2 19 81 43

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 15 8 0 16 0 8 74 17 13
2019 Provides services to public - Both English and French 49 22 9 4 13 0 2 73 18 45
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