2019 Public Service Employee Survey Results for Infrastructure Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	39	2	12	0	0	86	12	60
2019	Does not provide services to public	57	34	2	5	1	0	92	6	437
2017	Provides services to public	49	39	2	8	2	0	88	10	48
2017	Does not provide services to public	51	38	2	6	2	0	89	8	264
2014	Provides services to public	39	33	12	11	5	0	72	15	38
2014	Does not provide services to public	47	45	3	4	1	0	92	5	264
2011	Provides services to public	34	55	2	9	0	0	89	9	44
2011	Does not provide services to public	55	39	1	5	1	0	94	5	260
2008	Provides services to public	49	41	3	5	3	0	89	8	37
2008	Does not provide services to public	46	41	5	4	3	1	87	8	160

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	17	7	7	0	86	7	60
2019	Does not provide services to public	68	19	4	5	3	88	8	437
2017	Provides services to public	53	29	8	6	4	82	10	48
2017	Does not provide services to public	64	20	7	7	2	85	9	263
2014	Provides services to public	51	20	5	19	5	71	24	38
2014	Does not provide services to public	61	24	4	8	3	85	11	264
2011	Provides services to public	54	11	12	23	0	65	23	44
2011	Does not provide services to public	70	13	5	8	2	84	11	260
2008	Provides services to public	54	19	0	22	5	73	27	37
2008	Does not provide services to public	61	26	2	7	3	88	11	161

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	32	4	13	5	78	19	60
2019	Does not provide services to public	41	32	6	14	7	74	21	435
2017	Provides services to public	41	39	2	10	8	80	18	48
2017	Does not provide services to public	49	29	7	10	5	78	14	263
2014	Provides services to public	54	24	10	2	10	78	12	38
2014	Does not provide services to public	57	27	6	8	2	84	10	263
2011	Provides services to public	43	29	9	12	7	72	18	44
2011	Does not provide services to public	53	33	7	6	1	86	7	260

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	34	16	14	2	0	0	68	16	60
2019	Does not provide services to public	34	39	11	12	3	0	1	74	14	438
2018	Provides services to public	16	42	13	24	5	0	0	58	29	40
2018	Does not provide services to public	24	45	12	14	4	1	0	70	18	270
2017	Provides services to public	24	38	16	16	6	0	0	61	22	48
2017	Does not provide services to public	35	33	12	13	6	0	1	68	19	263
2014	Provides services to public	26	41	22	5	5	0	0	67	11	38
2014	Does not provide services to public	39	40	9	8	2	1	1	80	10	264
2011	Provides services to public	25	48	12	7	2	0	7	78	10	44
2011	Does not provide services to public	36	41	14	6	2	0	1	78	8	260
2008	Provides services to public	30	38	11	14	5	0	3	69	19	37
2008	Does not provide services to public	31	38	14	9	5	1	2	71	15	162

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	30	8	9	2	0	81	11	60
2019	Does not provide services to public	56	31	7	5	1	0	88	6	438
2017	Provides services to public	52	35	2	4	4	2	90	8	47
2017	Does not provide services to public	53	32	9	5	0	0	85	6	263
2014	Provides services to public	41	36	15	5	2	0	78	7	38
2014	Does not provide services to public	56	33	5	4	1	0	89	6	264

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	13	7	5	0	0	75	12	60
2019	Does not provide services to public	46	26	11	12	5	1	1	73	17	439
2018	Provides services to public	30	52	13	3	2	0	0	82	5	40
2018	Does not provide services to public	38	31	11	14	5	0	0	70	19	268
2017	Provides services to public	32	39	13	10	6	0	0	71	16	47
2017	Does not provide services to public	41	32	8	14	5	0	0	73	19	264
2014	Provides services to public	32	42	10	10	5	0	0	75	16	38
2014	Does not provide services to public	42	33	8	10	5	1	0	76	16	263
2011	Provides services to public	43	25	11	16	5	0	0	68	21	44
2011	Does not provide services to public	48	37	7	5	2	0	0	85	8	259

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	43	8	3	4	0	85	7	59
2019	Does not provide services to public	40	39	8	8	5	0	80	13	436
2018	Provides services to public	28	53	2	12	4	0	81	17	40
2018	Does not provide services to public	36	38	10	9	7	0	74	16	267
2017	Provides services to public	28	56	10	4	2	0	84	6	48
2017	Does not provide services to public	36	41	10	7	6	0	77	13	264
2014	Provides services to public	20	52	13	7	8	0	72	15	38
2014	Does not provide services to public	32	45	10	7	6	0	77	13	264
2011	Provides services to public	25	60	7	2	5	2	86	7	44
2011	Does not provide services to public	34	40	13	8	5	0	75	13	259
2008	Provides services to public	32	43	11	8	5	0	76	14	37
2008	Does not provide services to public	22	48	10	12	7	0	70	19	162

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	23	7	12	5	0	0	76	17	60
2019	Does not provide services to public	42	37	8	7	4	1	0	80	12	437
2018	Provides services to public	20	38	20	17	5	0	0	58	21	40
2018	Does not provide services to public	35	33	13	13	5	1	0	69	18	269
2017	Provides services to public	21	38	11	20	8	0	2	60	29	48
2017	Does not provide services to public	30	35	15	10	9	0	0	65	20	264
2014	Provides services to public	20	50	19	2	8	0	0	70	10	38
2014	Does not provide services to public	33	38	14	8	6	0	0	71	14	263
2011	Provides services to public	29	27	18	21	4	0	0	57	25	44
2011	Does not provide services to public	34	36	14	10	5	0	0	71	15	260

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	36	9	12	3	76	15	60
2019	Does not provide services to public	33	41	11	11	4	75	14	434
2018	Provides services to public	17	53	7	14	10	70	23	40
2018	Does not provide services to public	26	41	13	13	7	67	19	269
2017	Provides services to public	23	46	7	20	4	69	24	48
2017	Does not provide services to public	25	40	15	15	6	65	21	264

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	36	5	7	2	0	0	86	8	60
2019	Does not provide services to public	54	33	7	3	2	0	0	88	5	435
2018	Provides services to public	38	52	2	8	0	0	0	90	8	40
2018	Does not provide services to public	53	36	5	3	1	0	0	90	5	268
2017	Provides services to public	42	45	6	2	4	0	0	88	6	47
2017	Does not provide services to public	47	38	7	5	1	0	1	87	6	264
2014	Provides services to public	41	37	18	0	5	0	0	78	5	38
2014	Does not provide services to public	49	36	10	3	2	0	0	85	4	264
2011	Provides services to public	37	50	7	5	2	0	0	86	7	44
2011	Does not provide services to public	48	40	6	3	3	1	0	88	5	260
2008	Provides services to public	51	32	8	5	3	0	0	84	8	37
2008	Does not provide services to public	45	32	9	7	7	0	0	77	14	162

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	42	7	7	4	83	10	60
2019	Does not provide services to public	42	36	9	8	5	79	13	437
2018	Provides services to public	22	41	13	19	5	62	24	40
2018	Does not provide services to public	36	35	10	12	6	71	18	269
2017	Provides services to public	20	40	21	10	8	61	18	48
2017	Does not provide services to public	33	39	10	8	9	72	18	263

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	37	12	0	0	88	0	60
2019	Does not provide services to public	50	34	10	3	2	85	6	435
2018	Provides services to public	45	39	7	5	4	84	9	40
2018	Does not provide services to public	49	33	11	4	3	82	7	267
2017	Provides services to public	50	48	0	2	0	98	2	48
2017	Does not provide services to public	48	38	8	4	2	86	6	264
2014	Provides services to public	56	29	12	0	2	86	2	38
2014	Does not provide services to public	57	29	10	2	2	86	4	264
2011	Provides services to public	56	37	4	3	0	93	3	44
2011	Does not provide services to public	51	38	6	2	2	90	4	260

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	7	12	3	0	78	15	59
2019	Does not provide services to public	41	37	9	7	5	0	79	12	437
2018	Provides services to public	23	40	12	22	3	0	63	25	40
2018	Does not provide services to public	37	35	11	11	6	0	73	16	267
2017	Provides services to public	30	41	12	12	4	0	72	16	48
2017	Does not provide services to public	38	39	11	8	5	0	77	12	264
2014	Provides services to public	28	42	15	8	8	0	69	16	38
2014	Does not provide services to public	33	43	11	9	3	1	76	13	264
2011	Provides services to public	41	37	13	5	4	0	77	9	44
2011	Does not provide services to public	38	41	9	8	4	0	79	12	260

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	8	7	4	0	81	10	60
2019	Does not provide services to public	43	33	12	8	3	0	77	12	436
2018	Provides services to public	30	37	23	10	0	0	67	10	40
2018	Does not provide services to public	36	29	16	11	7	1	65	18	267
2017	Provides services to public	26	48	9	14	4	0	73	18	48
2017	Does not provide services to public	39	35	13	7	6	0	74	13	264
2014	Provides services to public	23	47	15	7	8	0	69	15	38
2014	Does not provide services to public	38	39	11	8	4	0	77	12	264

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	34	16	9	0	0	0	76	9	59
2019	Does not provide services to public	39	40	10	6	3	1	0	80	9	434
2018	Provides services to public	18	40	28	9	5	0	0	58	14	40
2018	Does not provide services to public	33	29	20	10	6	1	1	63	17	268
2017	Provides services to public	31	47	6	8	8	0	0	78	16	48
2017	Does not provide services to public	38	34	13	9	6	0	0	72	15	264
2014	Provides services to public	30	45	15	5	5	0	0	75	10	38
2014	Does not provide services to public	41	40	11	5	3	0	0	81	8	263
2011	Provides services to public	33	44	13	2	7	0	0	78	9	44
2011	Does not provide services to public	43	38	11	4	3	1	0	82	7	260

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	43	5	3	5	0	87	9	59
2019	Does not provide services to public	48	35	8	5	4	0	83	9	438
2018	Provides services to public	41	33	14	12	0	0	73	12	40
2018	Does not provide services to public	38	36	11	9	5	0	74	15	269
2017	Provides services to public	36	46	13	6	0	0	81	6	48
2017	Does not provide services to public	37	39	12	8	4	0	76	12	263
2014	Provides services to public	22	53	15	5	5	0	75	10	38
2014	Does not provide services to public	40	40	12	4	3	0	80	8	264
2011	Provides services to public	39	43	9	5	2	2	84	7	44
2011	Does not provide services to public	43	41	9	5	2	0	84	7	259
2008	Provides services to public	46	32	16	0	5	0	78	5	37
2008	Does not provide services to public	32	43	10	8	6	0	75	14	162

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	38	29	10	2	0	0	59	12	59
2019	Does not provide services to public	30	31	19	11	9	1	0	61	20	438
2018	Provides services to public	22	43	22	8	5	0	0	65	13	40
2018	Does not provide services to public	26	26	23	13	13	0	0	51	26	271
2017	Provides services to public	21	35	30	12	2	0	0	57	14	48
2017	Does not provide services to public	29	35	20	8	8	0	0	64	16	264
2014	Provides services to public	28	33	26	7	6	0	0	61	13	38
2014	Does not provide services to public	39	29	15	10	6	0	0	69	16	264
2011	Provides services to public	20	40	16	16	5	2	0	62	21	44
2011	Does not provide services to public	36	39	17	5	3	0	0	75	8	258
2008	Provides services to public	35	35	8	22	0	0	0	70	22	37
2008	Does not provide services to public	33	38	14	9	6	0	1	71	14	162

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	25	33	13	8	0	0	21	45	60
2019	Does not provide services to public	13	30	32	18	5	1	1	24	43	438
2018	Provides services to public	18	44	17	16	4	0	0	21	62	40
2018	Does not provide services to public	12	32	35	15	5	0	1	21	44	267
2017	Provides services to public	16	21	36	21	4	0	2	26	37	48
2017	Does not provide services to public	13	24	37	16	5	1	4	22	39	263
2014	Provides services to public	2	35	45	7	8	3	0	15	38	38
2014	Does not provide services to public	13	18	40	20	7	1	1	28	31	264
2011	Provides services to public	16	28	33	16	5	0	2	21	45	43
2011	Does not provide services to public	6	19	45	19	9	0	1	29	26	259
2008	Provides services to public	16	19	49	5	8	0	3	14	36	37
2008	Does not provide services to public	16	25	35	16	4	1	4	21	43	162

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	23	20	25	18	2	0	44	36	60
2019	Does not provide services to public	10	19	31	22	12	4	1	36	31	438
2018	Provides services to public	21	37	17	13	8	2	2	22	61	40
2018	Does not provide services to public	17	32	25	13	8	3	1	22	51	268
2017	Provides services to public	20	24	22	17	10	4	2	29	47	48
2017	Does not provide services to public	12	26	29	15	11	2	5	28	41	263
2014	Provides services to public	2	29	30	20	13	3	3	35	33	38
2014	Does not provide services to public	9	14	35	23	15	2	2	40	24	264
2011	Provides services to public	2	14	46	23	9	2	2	34	18	43
2011	Does not provide services to public	4	13	26	30	21	4	3	55	18	260
2008	Provides services to public	11	22	27	27	11	0	3	39	33	37
2008	Does not provide services to public	10	25	30	17	15	1	2	33	36	162

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	22	23	22	18	0	0	40	37	60
2019	Does not provide services to public	11	21	29	24	11	1	2	36	34	438
2018	Provides services to public	23	18	35	15	6	3	0	21	43	39
2018	Does not provide services to public	11	23	36	19	9	3	1	28	34	268
2017	Provides services to public	14	19	45	22	0	0	0	22	33	48
2017	Does not provide services to public	13	23	30	20	9	0	5	31	38	263
2014	Provides services to public	13	34	33	15	5	0	0	20	47	38
2014	Does not provide services to public	17	29	33	11	8	1	1	20	46	264
2011	Provides services to public	16	16	38	19	9	0	2	28	33	43
2011	Does not provide services to public	8	19	31	27	11	2	2	40	28	260
2008	Provides services to public	19	17	39	19	3	0	3	23	37	36
2008	Does not provide services to public	14	16	35	19	9	3	5	30	32	162

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	39	25	11	7	0	0	18	57	60
2019	Does not provide services to public	16	25	31	20	7	1	1	27	41	438
2018	Provides services to public	16	24	41	13	6	0	0	19	40	38
2018	Does not provide services to public	17	28	33	15	6	1	1	21	46	268
2017	Provides services to public	16	24	29	23	7	0	0	30	41	47
2017	Does not provide services to public	11	28	29	17	11	0	4	29	41	259
2014	Provides services to public	10	29	36	15	10	0	0	25	39	38
2014	Does not provide services to public	10	20	36	24	8	1	1	33	30	261
2011	Provides services to public	10	16	44	16	9	2	2	27	27	43
2011	Does not provide services to public	4	11	45	27	10	1	1	38	16	259
2008	Provides services to public	16	14	43	16	8	0	3	25	31	37
2008	Does not provide services to public	6	24	32	27	8	1	2	36	31	162

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	26	37	13	10	0	2	24	38	59
2019	Does not provide services to public	14	21	28	19	12	2	3	33	37	438
2018	Provides services to public	18	38	16	17	3	2	5	22	61	40
2018	Does not provide services to public	21	27	29	13	7	2	2	21	50	267
2017	Provides services to public	30	23	29	12	6	0	0	18	52	48
2017	Does not provide services to public	18	22	26	18	8	2	6	28	44	262
2014	Provides services to public	18	31	23	15	10	3	0	25	51	38
2014	Does not provide services to public	14	21	30	22	11	1	2	33	35	263
2011	Provides services to public	18	23	34	16	7	0	2	23	42	44
2011	Does not provide services to public	5	15	33	27	14	2	3	43	22	260
2008	Provides services to public	14	22	24	30	8	0	3	39	36	37
2008	Does not provide services to public	12	19	32	19	11	2	4	32	34	161

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	24	25	15	15	2	3	31	43	60
2019	Does not provide services to public	14	21	29	22	8	4	2	32	37	438
2018	Provides services to public	41	33	15	6	2	2	0	9	76	39
2018	Does not provide services to public	30	30	23	8	4	2	4	13	63	266
2017	Provides services to public	33	37	16	10	4	0	0	14	69	48
2017	Does not provide services to public	28	26	22	10	7	2	6	18	58	262
2014	Provides services to public	8	16	38	31	5	3	0	36	25	38
2014	Does not provide services to public	7	19	29	22	16	2	5	41	28	263
2011	Provides services to public	9	19	29	28	7	5	5	38	30	43
2011	Does not provide services to public	5	15	26	29	19	2	4	51	21	260
2008	Provides services to public	14	27	32	19	5	0	3	25	42	37
2008	Does not provide services to public	19	31	22	18	5	1	4	24	53	162

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	21	31	23	13	2	2	38	30	59
2019	Does not provide services to public	9	19	36	21	10	2	2	33	29	438
2018	Provides services to public	20	25	19	23	11	2	0	35	46	40
2018	Does not provide services to public	10	29	34	17	6	2	2	24	41	267
2017	Provides services to public	21	25	28	22	2	2	0	24	47	48
2017	Does not provide services to public	11	21	37	19	6	2	5	26	35	262
2014	Provides services to public	21	13	46	13	5	3	0	18	35	38
2014	Does not provide services to public	14	19	36	18	10	2	1	28	35	264

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	8	17	41	30	0	0	71	11	59
2019	Does not provide services to public	4	7	22	36	29	1	2	67	10	439

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	19	2	7	0	0	0	91	7	60
2019	Does not provide services to public	74	16	4	3	2	1	0	90	5	438
2017	Provides services to public	76	16	0	2	6	0	0	92	8	48
2017	Does not provide services to public	72	19	4	4	0	0	0	91	5	264
2014	Provides services to public	59	18	7	11	5	0	0	77	16	38
2014	Does not provide services to public	74	20	2	4	0	0	0	93	4	264
2011	Provides services to public	56	32	7	0	3	2	0	91	3	44
2011	Does not provide services to public	73	18	4	4	1	0	0	91	5	260
2008	Provides services to public	68	19	5	3	3	0	3	89	6	37
2008	Does not provide services to public	70	21	2	5	1	1	0	93	6	162

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	33	18	10	4	2	2	67	14	60
2019	Does not provide services to public	36	29	13	6	5	6	6	73	12	438
2018	Provides services to public	19	39	15	16	3	2	6	63	20	40
2018	Does not provide services to public	26	32	14	9	5	7	6	67	16	270
2017	Provides services to public	35	14	14	18	6	5	8	57	27	48
2017	Does not provide services to public	31	27	15	7	6	7	7	67	15	263
2014	Provides services to public	23	24	28	10	8	5	2	51	19	38
2014	Does not provide services to public	39	27	10	10	4	3	6	73	16	264

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	29	12	5	4	0	0	80	9	60
2019	Does not provide services to public	56	27	7	6	3	1	0	84	9	437
2018	Provides services to public	40	32	9	14	5	0	0	72	19	40
2018	Does not provide services to public	51	27	8	8	4	1	0	79	13	270
2017	Provides services to public	38	36	14	10	2	0	0	74	12	48
2017	Does not provide services to public	50	33	7	6	2	1	0	84	9	264
2014	Provides services to public	33	49	12	0	5	0	0	82	5	38
2014	Does not provide services to public	48	28	9	9	5	0	1	77	14	264

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	30	5	4	2	90	5	60
2019	Does not provide services to public	64	25	5	4	2	89	6	437
2018	Provides services to public	43	45	10	2	0	88	2	40
2018	Does not provide services to public	57	29	5	7	2	86	9	267
2017	Provides services to public	48	36	5	9	2	85	11	47
2017	Does not provide services to public	50	35	6	6	2	86	8	264
2014	Provides services to public	33	49	10	3	5	82	8	38
2014	Does not provide services to public	55	31	7	5	1	87	7	265

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	7	7	3	2	2	82	11	60
2019	Does not provide services to public	55	33	5	4	2	1	0	89	6	437
2018	Provides services to public	40	40	18	2	0	0	0	80	2	40
2018	Does not provide services to public	48	35	6	6	4	1	0	84	10	269

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	22	17	2	0	0	0	82	2	60
2019	Does not provide services to public	62	22	10	2	1	2	1	86	4	439

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	24	8	10	5	0	0	77	15	60
2019	Does not provide services to public	50	29	8	7	3	2	1	81	11	439
2018	Provides services to public	42	20	18	17	2	0	0	63	19	40
2018	Does not provide services to public	40	31	10	10	7	1	0	72	18	270
2017	Provides services to public	45	30	7	8	10	0	0	75	18	48
2017	Does not provide services to public	38	38	9	7	6	1	0	77	14	264
2014	Provides services to public	38	40	12	5	3	0	3	79	8	38
2014	Does not provide services to public	42	35	11	7	3	2	0	79	10	265
2011	Provides services to public	34	41	13	7	4	0	0	75	11	44
2011	Does not provide services to public	38	34	10	10	7	1	0	73	17	260
2008	Provides services to public	43	30	19	5	3	0	0	73	8	37
2008	Does not provide services to public	38	33	9	9	10	1	0	73	19	162

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	24	10	5	4	0	0	81	9	59
2019	Does not provide services to public	54	27	8	6	3	2	1	83	9	438
2018	Provides services to public	46	35	7	9	2	0	0	81	12	40
2018	Does not provide services to public	49	29	9	3	7	3	0	80	10	268
2017	Provides services to public	53	26	11	6	4	0	0	79	10	48
2017	Does not provide services to public	51	26	11	5	4	3	0	79	9	264
2014	Provides services to public	44	31	12	5	5	0	3	77	11	38
2014	Does not provide services to public	55	24	10	3	4	3	0	82	8	265
2011	Provides services to public	32	41	9	13	4	0	0	73	18	44
2011	Does not provide services to public	47	27	11	6	8	1	0	74	14	260
2008	Provides services to public	46	24	16	8	3	3	0	72	11	37
2008	Does not provide services to public	41	28	8	9	8	5	0	73	18	162

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	20	2	12	4	0	0	83	15	59
2019	Does not provide services to public	55	25	10	5	3	1	0	82	8	439
2018	Provides services to public	49	22	12	14	2	0	0	71	16	40
2018	Does not provide services to public	45	32	9	7	6	1	1	78	13	268
2017	Provides services to public	53	26	7	4	10	0	0	79	14	48
2017	Does not provide services to public	49	31	9	7	3	0	0	80	11	263
2014	Provides services to public	54	21	17	2	6	0	0	75	8	38
2014	Does not provide services to public	51	30	8	6	4	2	0	82	10	265
2011	Provides services to public	34	42	9	13	2	0	0	75	16	44
2011	Does not provide services to public	38	34	7	11	9	1	0	73	20	260
2008	Provides services to public	49	27	11	5	8	0	0	76	14	37
2008	Does not provide services to public	43	28	6	12	9	2	0	72	22	162

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	84	14	2	0	0	0	98	0	58
2019	Does not provide services to public	84	8	4	1	1	0	93	3	438
2017	Provides services to public	77	15	2	0	4	2	94	4	48
2017	Does not provide services to public	83	12	3	1	1	0	95	2	264
2014	Provides services to public	69	21	5	0	3	3	92	3	38
2014	Does not provide services to public	84	11	3	1	1	0	95	2	265
2011	Provides services to public	77	18	4	0	0	0	96	0	44
2011	Does not provide services to public	80	15	2	1	1	1	96	2	259
2008	Provides services to public	84	14	0	3	0	0	97	3	37
2008	Does not provide services to public	80	12	3	2	2	1	92	5	162

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	12	5	2	0	2	81	7	60
2019	Does not provide services to public	59	20	9	5	4	1	2	81	10	438
2017	Provides services to public	51	31	0	10	4	2	2	85	15	48
2017	Does not provide services to public	51	25	10	5	2	2	5	82	7	263
2014	Provides services to public	39	36	18	5	3	0	0	74	8	38
2014	Does not provide services to public	49	23	10	3	5	5	6	81	8	265
2011	Provides services to public	38	30	13	7	7	2	2	72	14	44
2011	Does not provide services to public	41	28	12	7	6	3	3	73	14	260

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	15	5	9	2	2	0	84	11	60
2019	Does not provide services to public	67	20	6	2	3	2	0	89	5	439
2018	Provides services to public	55	30	13	0	2	0	0	85	2	40
2018	Does not provide services to public	58	20	8	6	6	1	1	80	12	267
2017	Provides services to public	55	22	10	2	6	3	2	81	8	48
2017	Does not provide services to public	61	22	8	3	4	3	0	85	7	264

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	27	5	7	4	0	0	85	10	60
2019	Does not provide services to public	56	26	9	4	3	1	0	84	8	438
2018	Provides services to public	46	34	10	7	2	0	0	80	10	40
2018	Does not provide services to public	50	24	8	7	9	1	1	76	16	270
2017	Provides services to public	53	22	11	8	6	0	0	75	14	48
2017	Does not provide services to public	55	23	9	7	5	0	0	78	12	264
2014	Provides services to public	43	30	17	2	6	0	3	74	8	38
2014	Does not provide services to public	54	28	10	4	4	0	0	82	8	265

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	21	0	5	0	5	72	6	20
2019	Does not provide services to public	24	46	9	10	3	4	3	76	14	130

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	40	12	4	2	0	0	83	5	60
2019	Does not provide services to public	41	36	10	6	3	5	0	80	9	436
2018	Provides services to public	22	40	20	11	0	7	0	67	12	40
2018	Does not provide services to public	35	33	14	11	3	5	0	71	14	268
2017	Provides services to public	29	33	16	8	12	2	0	64	20	48
2017	Does not provide services to public	31	37	15	9	4	3	0	71	13	264
2014	Provides services to public	23	40	19	7	10	0	0	63	18	38
2014	Does not provide services to public	28	39	13	8	4	7	1	72	14	265
2011	Provides services to public	5	47	21	14	11	2	0	53	26	43
2011	Does not provide services to public	27	36	15	10	7	5	0	67	18	259

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	40	13	5	4	0	0	78	9	60
2019	Does not provide services to public	38	38	10	9	4	2	0	77	13	435
2018	Provides services to public	25	26	28	20	0	0	0	51	20	40
2018	Does not provide services to public	31	30	16	15	6	2	0	63	21	268
2017	Provides services to public	28	26	11	20	16	0	0	53	36	48
2017	Does not provide services to public	28	34	17	11	7	2	1	64	19	264
2014	Provides services to public	18	42	20	10	10	0	0	60	20	38
2014	Does not provide services to public	27	37	18	11	5	2	0	65	16	264
2011	Provides services to public	12	47	20	9	9	2	0	61	18	44
2011	Does not provide services to public	32	36	13	10	5	3	0	70	16	260
2008	Provides services to public	27	46	19	8	0	0	0	73	8	37
2008	Does not provide services to public	28	34	13	14	9	3	0	64	23	162

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	30	22	10	4	2	0	64	14	60
2019	Does not provide services to public	29	37	15	11	4	4	0	69	16	434
2018	Provides services to public	12	27	23	30	2	5	0	42	34	40
2018	Does not provide services to public	23	31	22	14	9	2	0	55	23	265
2017	Provides services to public	20	26	19	20	14	2	0	46	35	48
2017	Does not provide services to public	21	34	21	14	7	2	1	56	22	264
2014	Provides services to public	10	50	17	15	8	0	0	60	23	38
2014	Does not provide services to public	19	40	17	14	6	3	0	61	21	265
2011	Provides services to public	19	36	23	11	4	7	0	59	17	44
2011	Does not provide services to public	27	42	16	8	3	4	0	72	11	260
2008	Provides services to public	16	46	19	14	5	0	0	62	19	37
2008	Does not provide services to public	17	39	15	15	9	6	0	59	25	162

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	46	8	13	4	2	0	74	17	60
2019	Does not provide services to public	27	40	14	10	6	2	0	69	17	436
2018	Provides services to public	13	33	15	29	10	0	0	46	39	40
2018	Does not provide services to public	19	41	14	17	9	1	0	61	25	268
2017	Provides services to public	19	34	23	12	12	0	0	53	24	48
2017	Does not provide services to public	25	40	18	12	4	1	0	66	16	264
2014	Provides services to public	15	45	22	13	5	0	0	60	18	38
2014	Does not provide services to public	22	32	17	18	7	3	1	56	26	264
2011	Provides services to public	20	35	23	9	9	4	0	58	19	44
2011	Does not provide services to public	22	41	13	15	7	2	0	64	22	260
2008	Provides services to public	22	49	16	11	3	0	0	70	14	37
2008	Does not provide services to public	19	31	13	21	15	1	0	51	36	162

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	35	15	2	0	3	0	83	2	60
2019	Does not provide services to public	49	28	13	4	1	4	0	81	6	438

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	41	20	3	0	0	76	3	60
2019	Does not provide services to public	32	44	11	8	2	2	78	11	439
2018	Provides services to public	20	47	10	23	0	0	67	23	39
2018	Does not provide services to public	29	46	14	9	1	1	75	10	269
2017	Provides services to public	16	60	10	8	4	2	78	12	48
2017	Does not provide services to public	34	44	13	7	1	0	79	8	263
2014	Provides services to public	21	55	15	7	0	2	77	8	38
2014	Does not provide services to public	32	41	13	9	3	2	75	12	265
2011	Provides services to public	25	53	13	9	0	0	78	9	44
2011	Does not provide services to public	35	45	9	5	2	4	83	8	258

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	43	16	16	4	0	0	65	19	59
2019	Does not provide services to public	20	37	20	15	5	3	0	59	21	435

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	13	10	3	0	0	73	14	60
2019	Does not provide services to public	34	32	14	10	4	4	2	71	15	438
2018	Provides services to public	13	40	10	28	5	5	0	56	34	40
2018	Does not provide services to public	28	34	11	18	5	3	1	65	24	270
2017	Provides services to public	21	43	12	10	4	8	2	71	16	48
2017	Does not provide services to public	33	31	10	16	7	2	2	66	23	264
2014	Provides services to public	39	31	17	2	7	3	0	72	10	38
2014	Does not provide services to public	38	38	9	6	5	3	1	79	12	265
2011	Provides services to public	34	32	16	5	4	9	0	73	10	44
2011	Does not provide services to public	36	32	8	10	6	5	3	74	18	258
2008	Provides services to public	42	33	8	8	3	3	3	79	12	36
2008	Does not provide services to public	33	28	15	10	7	6	1	65	19	162

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	35	22	8	2	0	67	10	60
2019	Does not provide services to public	33	35	21	6	3	2	69	9	436
2018	Provides services to public	20	35	32	10	0	2	57	11	40
2018	Does not provide services to public	24	37	25	10	3	2	62	13	264

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	23	17	14	12	7	5	52	29	60
2019	Does not provide services to public	22	23	17	10	9	13	5	55	24	438
2018	Provides services to public	10	22	26	16	14	10	2	36	35	39
2018	Does not provide services to public	15	22	21	15	12	13	3	44	32	270
2017	Provides services to public	11	20	16	14	14	21	4	42	37	48
2017	Does not provide services to public	17	17	18	13	14	14	7	43	34	264
2014	Provides services to public	10	26	14	19	13	12	5	44	39	38
2014	Does not provide services to public	14	20	16	16	14	16	4	43	37	265
2011	Provides services to public	2	23	19	25	13	13	5	30	46	44
2011	Does not provide services to public	10	17	20	11	14	19	9	38	34	260

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	35	13	10	3	0	2	72	14	60
2019	Does not provide services to public	30	35	17	11	4	2	0	68	15	437
2018	Provides services to public	16	25	19	23	12	5	0	44	36	40
2018	Does not provide services to public	22	29	21	16	8	3	0	53	26	267
2017	Provides services to public	23	30	8	18	12	9	0	58	33	48
2017	Does not provide services to public	31	33	15	10	7	4	0	67	18	263
2014	Provides services to public	29	36	22	10	3	0	0	65	13	38
2014	Does not provide services to public	33	36	16	7	5	2	0	71	13	265
2011	Provides services to public	32	36	14	9	4	4	0	71	14	44
2011	Does not provide services to public	36	37	9	9	8	1	0	74	17	260
2008	Provides services to public	32	41	16	11	0	0	0	73	11	37
2008	Does not provide services to public	31	34	9	12	9	6	0	69	22	161

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	33	7	12	7	7	7	71	22	60
2019	Does not provide services to public	29	29	13	13	11	4	2	61	25	438
2018	Provides services to public	15	30	18	23	14	0	0	45	37	40
2018	Does not provide services to public	21	27	15	19	14	2	2	50	34	270
2017	Provides services to public	19	24	24	12	18	3	0	44	31	48
2017	Does not provide services to public	21	26	13	16	18	6	1	51	36	264
2014	Provides services to public	12	23	26	28	10	0	0	36	39	38
2014	Does not provide services to public	21	23	15	20	15	3	3	47	37	265
2011	Provides services to public	12	30	19	19	14	5	2	45	35	43
2011	Does not provide services to public	19	25	15	21	17	1	2	46	39	260
2008	Provides services to public	19	35	22	16	5	3	0	56	22	37
2008	Does not provide services to public	16	34	16	15	16	2	2	52	32	161

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	20	12	10	7	0	2	71	17	60
2019	Does not provide services to public	49	24	14	6	4	1	2	76	10	439

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	10	6	3	3	0	15	85	8	60
2019	Does not provide services to public	60	12	7	3	6	2	11	82	10	439

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	25	13	5	2	3	3	78	7	60
2019	Does not provide services to public	53	24	13	5	1	2	2	80	7	438

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	12	5	4	3	7	77	10	59
2019	Does not provide services to public	48	18	15	8	4	3	4	71	13	437

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	17	5	2	3	3	8	89	6	60
2019	Does not provide services to public	68	11	8	3	4	2	5	84	7	436

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	12	3	0	2	0	7	95	2	60
2019	Does not provide services to public	76	10	5	2	2	1	4	91	4	438

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	83	5	2	2	2	2	5	94	4	60
2019	Does not provide services to public	81	5	4	1	2	3	3	92	4	437

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	7	7	2	2	0	5	89	4	60
2019	Does not provide services to public	84	5	3	1	1	2	5	95	2	435

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	43	12	5	5	0	78	10	60
2019	Does not provide services to public	27	44	15	7	2	3	74	10	437
2018	Provides services to public	15	38	30	15	0	2	54	16	40
2018	Does not provide services to public	23	41	20	8	5	2	66	14	270
2017	Provides services to public	18	43	15	16	6	2	62	22	48
2017	Does not provide services to public	27	39	18	8	5	2	68	14	263

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	37	5	5	4	0	86	9	60
2019	Does not provide services to public	37	41	11	6	3	3	80	9	437
2018	Provides services to public	22	52	18	8	0	0	75	8	40
2018	Does not provide services to public	41	40	9	6	2	2	83	8	270
2017	Provides services to public	40	39	8	6	2	4	83	9	47
2017	Does not provide services to public	45	37	8	5	1	2	85	7	264
2014	Provides services to public	47	23	19	5	5	0	70	11	38
2014	Does not provide services to public	50	31	10	4	3	2	83	6	265
2011	Provides services to public	32	44	16	2	5	2	77	7	44
2011	Does not provide services to public	46	37	8	5	2	2	85	7	260

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	24	19	7	0	2	0	73	7	59
2019	Does not provide services to public	42	34	14	4	2	3	0	79	6	436
2018	Provides services to public	32	38	19	5	0	7	0	75	5	40
2018	Does not provide services to public	39	41	10	4	1	5	0	84	5	266
2017	Provides services to public	36	43	8	4	4	5	0	83	8	47
2017	Does not provide services to public	47	32	11	2	2	5	1	84	4	263
2014	Provides services to public	49	31	12	5	0	3	0	82	5	38
2014	Does not provide services to public	53	29	10	1	3	3	0	85	4	265

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	28	10	2	2	0	86	4	60
2019	Does not provide services to public	53	37	5	3	1	1	90	5	438
2018	Provides services to public	43	49	5	2	0	0	92	2	40
2018	Does not provide services to public	46	37	7	5	3	1	84	9	270
2017	Provides services to public	38	40	16	0	6	0	78	6	48
2017	Does not provide services to public	50	37	7	3	2	0	88	5	264
2014	Provides services to public	46	34	7	10	3	0	80	13	38
2014	Does not provide services to public	60	28	7	2	2	0	89	5	264
2011	Provides services to public	34	48	13	2	2	0	82	4	44
2011	Does not provide services to public	53	33	6	5	3	0	86	8	260
2008	Provides services to public	57	38	3	3	0	0	95	3	37
2008	Does not provide services to public	49	33	9	3	4	1	83	8	162

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	35	7	10	5	0	78	15	60
2019	Does not provide services to public	42	33	12	8	5	1	75	13	439
2018	Provides services to public	17	42	20	10	8	3	61	18	40
2018	Does not provide services to public	32	33	19	9	7	1	66	15	270
2017	Provides services to public	30	33	17	12	8	0	63	20	48
2017	Does not provide services to public	41	28	14	9	7	1	70	17	262
2014	Provides services to public	25	44	16	7	8	0	69	15	38
2014	Does not provide services to public	42	35	12	7	4	0	77	11	265
2011	Provides services to public	27	43	16	4	7	2	72	11	44
2011	Does not provide services to public	43	36	10	7	3	0	80	10	260

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	7	11	4	0	79	14	59
2019	Does not provide services to public	43	33	11	8	5	0	77	12	436
2018	Provides services to public	20	45	17	10	5	3	67	15	40
2018	Does not provide services to public	35	31	18	9	6	1	66	16	267
2017	Provides services to public	31	32	21	6	10	0	63	16	47
2017	Does not provide services to public	38	37	10	8	6	1	76	15	263
2014	Provides services to public	23	47	10	13	8	0	70	21	38
2014	Does not provide services to public	40	37	11	7	3	1	78	10	265
2011	Provides services to public	32	44	13	11	0	0	75	11	44
2011	Does not provide services to public	42	38	9	9	3	0	79	12	260
2008	Provides services to public	49	32	3	14	3	0	81	16	37
2008	Does not provide services to public	38	34	10	10	6	2	73	16	162

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	16	17	10	10	2	0	62	21	60
2019	Does not provide services to public	36	28	14	9	10	3	0	65	20	437
2018	Provides services to public	10	31	27	13	15	5	0	43	29	40
2018	Does not provide services to public	29	24	17	17	11	2	0	54	29	269
2017	Provides services to public	26	29	18	10	14	2	0	57	25	48
2017	Does not provide services to public	31	23	16	16	11	2	0	55	28	264
2014	Provides services to public	30	16	18	18	10	7	0	50	31	38
2014	Does not provide services to public	34	25	15	14	9	3	1	62	23	264
2011	Provides services to public	32	30	16	9	9	5	0	65	19	44
2011	Does not provide services to public	38	22	15	12	9	3	1	63	22	260
2008	Provides services to public	35	24	16	11	11	3	0	61	22	37
2008	Does not provide services to public	32	20	16	16	13	4	0	54	30	161

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	41	33	27	60
2019	Does not provide services to public	37	25	38	439
2018	Provides services to public	54	15	31	40
2018	Does not provide services to public	44	20	36	269
2017	Provides services to public	35	25	40	48
2017	Does not provide services to public	48	25	27	264
2014	Provides services to public	46	15	39	38
2014	Does not provide services to public	40	22	38	265
2011	Provides services to public	46	14	40	44
2011	Does not provide services to public	43	22	35	260

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	17	16	54	9	0	4	24
2019	Does not provide services to public	5	17	58	5	9	6	163
2018	Provides services to public	16	18	53	4	4	4	21
2018	Does not provide services to public	5	21	60	2	6	7	118
2017	Provides services to public	0	12	82	6	0	0	17
2017	Does not provide services to public	6	14	65	4	5	6	130
2014	Provides services to public	0	5	73	5	9999	16	17
2014	Does not provide services to public	4	16	63	10	9999	6	108
2011	Provides services to public	15	11	64	6	9999	5	20
2011	Does not provide services to public	3	21	66	4	9999	6	113

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	40	7	8	7	2	6	76	17	59
2019	Does not provide services to public	33	44	8	9	2	1	3	80	11	438

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	21	10	5	2	7	6	80	8	60
2019	Does not provide services to public	53	24	9	3	1	7	3	86	4	437

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	60
2019	Does not provide services to public	11	89	438

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	59
2019	Does not provide services to public	17	83	436

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	10	12	14	2	20	15	57	24	59
2019	Does not provide services to public	15	11	21	4	4	33	13	48	14	439
2018	Provides services to public	5	10	27	3	0	42	12	33	7	40
2018	Does not provide services to public	14	12	23	5	3	35	6	45	15	270
2017	Provides services to public	11	18	16	8	6	37	4	50	24	48
2017	Does not provide services to public	14	10	18	7	5	34	11	45	22	263
2014	Provides services to public	12	16	19	7	3	37	5	49	18	38
2014	Does not provide services to public	18	11	14	6	5	35	11	54	20	265

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	25	17	7	0	10	3	72	8	60
2019	Does not provide services to public	32	28	17	4	1	16	2	73	7	439
2018	Provides services to public	12	33	30	6	0	19	0	56	7	40
2018	Does not provide services to public	24	33	22	4	4	12	1	65	9	269
2017	Provides services to public	19	30	18	10	4	19	0	61	18	48
2017	Does not provide services to public	23	25	20	7	4	18	2	60	14	263
2014	Provides services to public	16	35	23	8	3	15	0	60	13	37
2014	Does not provide services to public	25	24	19	5	4	21	2	64	12	265
2011	Provides services to public	20	32	25	7	0	16	0	62	8	44
2011	Does not provide services to public	32	28	17	5	2	16	0	72	8	260

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	60
2019	Does not provide services to public	6	94	437

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	16	19	2	2	24	11	65	6	58
2019	Does not provide services to public	16	11	20	2	2	38	11	54	6	438
2018	Provides services to public	13	9	25	2	3	45	2	43	10	40
2018	Does not provide services to public	14	13	23	1	2	41	6	50	6	268
2017	Provides services to public	13	14	24	0	0	43	6	53	0	48
2017	Does not provide services to public	15	9	16	3	1	46	10	54	10	262
2014	Provides services to public	7	23	8	0	3	54	5	74	7	38
2014	Does not provide services to public	16	11	16	3	2	40	12	55	12	265

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	9	5	0	13	3	83	6	60
2019	Does not provide services to public	34	24	17	2	1	18	3	75	4	438
2018	Provides services to public	18	27	27	3	2	22	0	58	7	40
2018	Does not provide services to public	27	31	21	1	3	15	2	70	5	267
2017	Provides services to public	28	32	16	0	2	21	2	77	3	48
2017	Does not provide services to public	29	29	17	3	1	18	3	73	6	264
2014	Provides services to public	23	31	10	3	3	30	0	78	8	38
2014	Does not provide services to public	31	25	15	5	3	19	2	71	10	265
2011	Provides services to public	20	55	11	2	2	9	0	83	5	44
2011	Does not provide services to public	41	27	15	3	2	12	0	78	5	260

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	24	5	17	0	55	22	60
2019	Does not provide services to public	28	30	19	9	13	2	59	22	439
2018	Provides services to public	36	20	20	7	17	0	56	24	40
2018	Does not provide services to public	23	34	21	12	9	1	57	22	270
2017	Provides services to public	22	32	24	9	10	2	55	20	47
2017	Does not provide services to public	28	23	19	13	12	3	53	27	262

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	31	27	22	15	0	36	37	60
2019	Does not provide services to public	15	22	27	22	14	0	38	35	438
2018	Provides services to public	9	19	40	19	13	0	28	32	40
2018	Does not provide services to public	9	19	33	22	17	0	28	39	270
2017	Provides services to public	18	16	18	29	19	0	34	48	48
2017	Does not provide services to public	12	23	28	20	17	1	35	37	264

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	35	20	17	16	0	0	47	34	60
2019	Does not provide services to public	18	23	26	19	14	1	0	41	33	436
2018	Provides services to public	5	23	40	23	10	0	0	27	33	40
2018	Does not provide services to public	10	26	26	21	16	1	0	36	38	268
2017	Provides services to public	18	33	8	18	23	0	0	51	41	47
2017	Does not provide services to public	15	25	26	18	15	0	1	41	33	264

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	33	27	8	22	0	2	42	31	60
2019	Does not provide services to public	18	24	22	21	13	1	1	43	35	438
2018	Provides services to public	7	21	30	24	18	0	0	28	42	40
2018	Does not provide services to public	10	21	24	24	20	1	0	31	45	269
2017	Provides services to public	16	17	14	32	21	0	0	33	54	47
2017	Does not provide services to public	12	25	21	23	18	0	1	38	41	263

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	35	17	12	8	0	5	61	21	60
2019	Does not provide services to public	34	27	15	13	9	1	1	63	22	437
2018	Provides services to public	21	26	37	10	3	0	3	48	14	40
2018	Does not provide services to public	26	29	19	12	11	1	2	57	24	268
2017	Provides services to public	32	28	22	6	2	0	9	67	9	47
2017	Does not provide services to public	26	28	20	8	9	0	7	59	19	263

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	32	25	10	13	0	0	51	24	60
2019	Does not provide services to public	26	27	23	12	11	0	0	53	24	437
2018	Provides services to public	15	37	25	19	5	0	0	51	24	40
2018	Does not provide services to public	26	22	26	14	13	0	0	47	26	269
2017	Provides services to public	19	24	23	25	10	0	0	42	35	47
2017	Does not provide services to public	23	30	24	15	6	1	1	54	22	262

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	34	17	10	4	0	0	69	14	59
2019	Does not provide services to public	33	32	21	6	5	1	1	67	12	437
2018	Provides services to public	20	32	23	12	9	3	0	54	22	40
2018	Does not provide services to public	23	32	30	10	4	1	0	56	14	268
2017	Provides services to public	24	34	17	17	8	0	0	58	25	47
2017	Does not provide services to public	31	28	28	7	4	0	2	60	11	262

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	24	21	20	9	0	0	50	29	60
2019	Does not provide services to public	21	27	28	15	8	1	1	48	23	438
2018	Provides services to public	16	33	21	23	7	0	0	49	30	40
2018	Does not provide services to public	14	28	27	22	9	0	0	42	31	268
2017	Provides services to public	21	24	20	26	9	0	0	45	35	48
2017	Does not provide services to public	19	30	22	19	7	0	2	51	27	262

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	31	12	16	7	0	0	65	23	60
2019	Does not provide services to public	29	26	23	15	8	0	0	55	22	438
2018	Provides services to public	26	15	23	19	17	0	0	41	36	40
2018	Does not provide services to public	21	31	23	16	9	1	0	52	25	269
2017	Provides services to public	14	46	16	17	6	0	0	60	23	47
2017	Does not provide services to public	27	26	24	15	7	0	1	53	23	262

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	27	6	13	5	0	0	75	18	60
2019	Does not provide services to public	49	23	13	7	5	1	1	73	13	438

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	30	18	10	3	0	68	14	60
2019	Does not provide services to public	35	32	19	9	4	0	67	14	434
2018	Provides services to public	18	38	25	13	7	0	55	20	40
2018	Does not provide services to public	23	33	26	11	6	0	57	17	268
2017	Provides services to public	36	25	20	9	6	4	63	16	47
2017	Does not provide services to public	29	28	23	14	5	2	58	19	261

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	10	15	8	10	0	66	19	60
2019	Does not provide services to public	55	19	13	7	6	0	74	13	438
2018	Provides services to public	46	24	25	5	0	0	70	5	40
2018	Does not provide services to public	60	18	12	4	3	1	80	7	268
2017	Provides services to public	60	12	14	6	4	4	75	11	48
2017	Does not provide services to public	57	20	12	5	4	1	79	9	264

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	17	10	4	2	2	2	84	5	60
2019	Does not provide services to public	77	10	5	2	2	1	3	91	4	435
2018	Provides services to public	74	13	5	5	0	0	2	89	5	39
2018	Does not provide services to public	79	9	4	2	2	0	4	92	4	269

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	15	2	2	3	0	2	93	5	60
2019	Does not provide services to public	77	8	4	4	4	0	2	88	8	436
2018	Provides services to public	68	17	8	0	2	0	5	90	2	40
2018	Does not provide services to public	77	8	6	5	2	0	1	86	8	268
2017	Provides services to public	71	13	2	4	4	0	6	90	8	48
2017	Does not provide services to public	73	10	4	4	4	1	4	88	8	262

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	23	4	4	3	0	0	90	7	59
2019	Does not provide services to public	63	19	9	3	3	0	1	84	6	437
2018	Provides services to public	54	17	19	8	2	0	0	71	10	40
2018	Does not provide services to public	59	24	10	4	1	0	1	85	6	270
2017	Provides services to public	57	22	4	11	2	0	4	82	13	48
2017	Does not provide services to public	60	22	11	1	2	1	3	84	4	264

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	20	7	2	4	2	88	5	60
2019	Does not provide services to public	62	16	10	5	6	2	79	10	435
2018	Provides services to public	49	19	13	11	7	0	68	18	40
2018	Does not provide services to public	56	21	11	7	5	0	78	12	269
2017	Provides services to public	58	21	8	3	6	4	82	9	47
2017	Does not provide services to public	58	19	11	5	5	3	79	10	264

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	10	3	0	0	0	9	96	0	60
2019	Does not provide services to public	58	10	6	2	1	1	21	88	5	433
2018	Provides services to public	63	10	8	0	0	0	18	90	0	39
2018	Does not provide services to public	51	14	6	3	0	0	25	87	4	267
2017	Provides services to public	60	6	6	2	2	0	24	87	5	48
2017	Does not provide services to public	54	11	7	2	1	1	24	87	4	263

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	15	5	7	0	0	2	88	7	60
2019	Does not provide services to public	71	15	6	2	1	0	4	90	3	437
2018	Provides services to public	70	20	6	2	2	0	0	90	4	40
2018	Does not provide services to public	74	14	5	1	1	0	5	93	2	270
2017	Provides services to public	72	15	6	0	0	0	8	94	0	48
2017	Does not provide services to public	72	12	5	2	1	1	7	92	3	263

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	12	5	0	2	4	93	2	60
2019	Does not provide services to public	76	9	6	2	3	2	88	6	435
2018	Provides services to public	74	5	15	0	7	0	79	7	40
2018	Does not provide services to public	76	11	3	2	3	4	91	5	270
2017	Provides services to public	62	14	9	4	0	11	85	4	48
2017	Does not provide services to public	71	11	6	4	2	7	88	6	264

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	29	5	3	2	0	3	90	5	60
2019	Does not provide services to public	56	25	13	4	2	0	1	81	6	437
2018	Provides services to public	44	33	19	0	4	0	0	77	4	40
2018	Does not provide services to public	49	27	16	6	0	0	3	78	6	270
2017	Provides services to public	60	22	10	2	2	0	4	85	4	48
2017	Does not provide services to public	54	21	13	5	3	1	3	78	8	264

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	33	35	17	7	42	23	60
2019	Does not provide services to public	14	29	38	14	4	44	18	439
2018	Provides services to public	9	34	32	25	0	44	25	40
2018	Does not provide services to public	7	26	42	20	5	34	24	270
2017	Provides services to public	6	25	44	17	8	31	25	48
2017	Does not provide services to public	8	25	43	17	7	33	24	264

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	17	36	24	8	32	32	60
2019	Does not provide services to public	10	18	43	18	11	29	28	435
2018	Provides services to public	10	20	35	30	5	35	30	40
2018	Does not provide services to public	9	29	38	17	7	24	38	264
2017	Provides services to public	18	22	35	20	4	24	41	48
2017	Does not provide services to public	11	23	39	18	9	27	34	264

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	45	12	5	2	5	0	80	7	60
2019	Does not provide services to public	37	41	13	5	2	2	0	79	7	438
2018	Provides services to public	28	31	24	8	5	4	0	61	14	40
2018	Does not provide services to public	28	44	13	8	3	3	0	74	12	270
2017	Provides services to public	14	32	22	12	10	8	2	51	24	48
2017	Does not provide services to public	28	39	14	7	4	7	0	72	13	263

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	40	15	11	9	3	64	21	60
2019	Does not provide services to public	29	35	16	12	6	2	65	18	438
2018	Provides services to public	13	30	24	28	5	0	42	33	40
2018	Does not provide services to public	23	33	17	17	8	2	57	25	269
2017	Provides services to public	15	30	17	20	14	4	47	36	47
2017	Does not provide services to public	16	38	17	15	12	1	55	28	264

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	59
2019	Does not provide services to public	13	87	438
2017	Provides services to public	14	86	48
2017	Does not provide services to public	17	83	264
2014	Provides services to public	21	79	38
2014	Does not provide services to public	12	88	265

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	34	10	12	15	0	2	29	71	60
2019	Does not provide services to public	24	37	18	10	9	1	1	25	75	437
2018	Provides services to public	22	34	30	8	7	0	0	22	78	40
2018	Does not provide services to public	29	30	24	7	8	1	2	29	71	270
2017	Provides services to public	16	27	35	12	4	4	2	17	83	48
2017	Does not provide services to public	28	27	19	11	10	3	1	30	70	264

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	42
2019	Does not provide services to public	64	36	321

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	40
2019	Does not provide services to public	44	56	318
2018	Provides services to public	46	54	31
2018	Does not provide services to public	42	58	188

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	30	17	15	15	0	0	54	29	41
2019	Does not provide services to public	27	29	12	14	10	2	5	61	26	317
2018	Provides services to public	13	26	18	22	17	0	4	41	40	31
2018	Does not provide services to public	17	25	20	16	13	2	7	46	32	187
2017	Provides services to public	13	43	8	16	11	5	5	62	29	37
2017	Does not provide services to public	19	24	11	17	16	3	10	49	38	178

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	30	7	17	27	7	0	45	48	41
2019	Does not provide services to public	13	19	17	12	23	2	14	37	42	315
2018	Provides services to public	7	13	16	18	29	3	14	24	57	31
2018	Does not provide services to public	9	15	19	18	24	5	12	28	50	188
2017	Provides services to public	5	22	10	10	31	5	16	35	52	37
2017	Does not provide services to public	6	15	11	16	33	4	16	26	60	179

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	20	9	3	14	0	3	74	17	59
2019	Does not provide services to public	40	18	14	11	10	1	5	63	22	432
2018	Provides services to public	38	15	18	12	12	0	5	56	25	40
2018	Does not provide services to public	39	16	16	13	10	0	6	59	24	270

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Infrastructure Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment