2019 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 46 47 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 68 25 3 3 0 0 0 93 3 33
2017 Provides services to public - English only 33 58 0 9 0 0 0 91 9 12
2017 Provides services to public - Both English and French 54 36 4 5 0 0 0 90 5 41
2014 Provides services to public - English only 24 58 6 12 0 0 0 82 12 16
2014 Provides services to public - Both English and French 32 50 8 9 0 2 0 83 9 45

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 16 23 0 0 0 0 77 0 12
2019 Provides services to public - Both English and French 58 22 7 4 7 0 4 82 11 32
2017 Provides services to public - English only 66 18 0 0 16 0 0 84 16 12
2017 Provides services to public - Both English and French 68 12 5 15 0 0 0 80 15 41
2014 Provides services to public - English only 50 32 6 6 6 0 0 82 12 16
2014 Provides services to public - Both English and French 56 23 10 2 4 2 2 83 6 45

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 25 16 9 0 0 0 74 9 12
2019 Provides services to public - Both English and French 47 37 7 3 6 0 0 84 9 33
2017 Provides services to public - English only 26 0 24 25 25 0 0 26 50 12
2017 Provides services to public - Both English and French 32 40 7 10 11 0 0 71 22 41
2014 Provides services to public - English only 32 20 12 12 24 0 0 52 36 16
2014 Provides services to public - Both English and French 25 35 10 20 8 2 0 61 29 45

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 35 31 9 0 0 0 60 9 12
2019 Provides services to public - Both English and French 50 23 7 17 3 0 0 73 20 33
2017 Provides services to public - English only 17 34 27 15 7 0 0 51 23 12
2017 Provides services to public - Both English and French 26 35 20 17 2 0 0 61 19 41
2014 Provides services to public - English only 24 45 0 30 0 0 0 70 30 16
2014 Provides services to public - Both English and French 47 33 13 2 3 2 0 81 5 45

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 26 32 9 0 0 0 59 9 12
2019 Provides services to public - Both English and French 63 24 7 0 6 0 0 87 6 33
2017 Provides services to public - English only 9 75 0 9 7 0 0 84 16 12
2017 Provides services to public - Both English and French 57 36 3 2 3 0 0 93 4 40
2014 Provides services to public - English only 42 52 0 6 0 0 0 94 6 16
2014 Provides services to public - Both English and French 45 42 7 4 0 2 0 89 4 45

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 53 26 14 7 0 0 0 79 7 12
2019 Provides services to public - Both English and French 55 32 6 6 0 0 0 87 6 32
2017 Provides services to public - English only 57 27 9 0 7 0 0 84 7 12
2017 Provides services to public - Both English and French 49 31 7 8 5 0 0 80 13 40
2014 Provides services to public - English only 42 45 6 6 0 0 0 88 6 16
2014 Provides services to public - Both English and French 43 39 9 6 0 2 0 84 6 45

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 34 7 9 0 0 0 84 9 12
2019 Provides services to public - Both English and French 53 29 3 3 11 0 0 82 15 33
2017 Provides services to public - English only 33 58 9 0 0 0 0 91 0 12
2017 Provides services to public - Both English and French 29 42 17 5 6 0 0 72 11 41
2014 Provides services to public - English only 30 50 8 12 0 0 0 80 12 16
2014 Provides services to public - Both English and French 48 42 2 4 2 2 0 91 6 45

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 44 14 9 0 0 0 77 9 12
2019 Provides services to public - Both English and French 50 25 14 6 5 0 0 75 11 33
2017 Provides services to public - English only 24 42 9 18 7 0 0 66 25 12
2017 Provides services to public - Both English and French 39 24 17 12 8 0 0 63 20 41
2014 Provides services to public - English only 30 32 20 12 6 0 0 62 18 16
2014 Provides services to public - Both English and French 41 39 11 4 2 2 0 82 7 45

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 53 7 16 0 0 0 77 16 12
2019 Provides services to public - Both English and French 48 31 12 3 5 0 0 79 9 33
2017 Provides services to public - English only 17 49 18 0 16 0 0 66 16 12
2017 Provides services to public - Both English and French 41 46 3 8 2 0 0 87 11 41

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 23 7 9 0 0 0 84 9 12
2019 Provides services to public - Both English and French 62 26 3 3 3 3 0 90 6 33
2017 Provides services to public - English only 51 40 0 0 9 0 0 91 9 12
2017 Provides services to public - Both English and French 56 31 5 3 5 0 0 87 8 41
2014 Provides services to public - English only 80 0 8 12 0 0 0 80 12 16
2014 Provides services to public - Both English and French 61 35 0 0 2 2 0 98 2 45

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 55 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 42 33 10 7 9 0 0 75 16 33
2017 Provides services to public - English only 17 49 9 9 16 0 0 66 25 12
2017 Provides services to public - Both English and French 37 35 12 3 13 0 0 73 15 41

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 43 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 55 30 4 6 3 3 0 87 9 32
2017 Provides services to public - English only 58 34 9 0 0 0 0 91 0 12
2017 Provides services to public - Both English and French 46 39 7 7 0 0 0 85 7 41
2014 Provides services to public - English only 74 12 14 0 0 0 0 86 0 16
2014 Provides services to public - Both English and French 69 26 2 0 0 2 0 98 0 45

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 43 7 9 0 0 0 84 9 12
2019 Provides services to public - Both English and French 36 34 16 9 6 0 0 70 15 33
2017 Provides services to public - English only 24 33 18 9 16 0 0 57 25 12
2017 Provides services to public - Both English and French 33 34 18 10 5 0 0 67 15 41
2014 Provides services to public - English only 30 32 14 18 6 0 0 62 24 16
2014 Provides services to public - Both English and French 36 44 11 2 5 2 0 81 7 45

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 9 23 0 0 0 0 77 0 12
2019 Provides services to public - Both English and French 45 29 17 0 8 0 0 75 8 33
2017 Provides services to public - English only 24 33 9 27 7 0 0 57 34 12
2017 Provides services to public - Both English and French 40 30 12 13 5 0 0 70 18 41
2014 Provides services to public - English only 38 24 14 18 6 0 0 62 24 16
2014 Provides services to public - Both English and French 56 24 9 7 2 2 0 81 10 45

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 34 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 43 35 17 3 3 0 0 77 5 33
2017 Provides services to public - English only 21 36 9 18 16 0 0 57 34 12
2017 Provides services to public - Both English and French 38 30 13 14 5 0 0 68 19 41
2014 Provides services to public - English only 44 42 14 0 0 0 0 86 0 16
2014 Provides services to public - Both English and French 48 33 11 4 2 2 0 82 6 45

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 34 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 51 28 10 6 6 0 0 78 12 33
2017 Provides services to public - English only 39 34 9 9 9 0 0 73 18 12
2017 Provides services to public - Both English and French 36 35 13 10 6 0 0 71 16 41
2014 Provides services to public - English only 44 42 14 0 0 0 0 86 0 16
2014 Provides services to public - Both English and French 49 40 5 0 4 2 0 90 4 45

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 41 31 18 9 0 0 0 73 9 12
2019 Provides services to public - Both English and French 16 33 29 16 6 0 0 50 22 33
2017 Provides services to public - English only 9 31 33 9 18 0 0 40 27 12
2017 Provides services to public - Both English and French 38 25 28 3 7 0 0 62 10 41
2014 Provides services to public - English only 24 18 21 12 18 6 0 45 32 16
2014 Provides services to public - Both English and French 39 24 20 9 6 2 0 64 15 45

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 58 18 7 16 0 0 24 58 12
2019 Provides services to public - Both English and French 6 30 32 17 14 0 0 32 36 33
2017 Provides services to public - English only 34 33 34 0 0 0 0 0 66 12
2017 Provides services to public - Both English and French 13 11 35 21 16 2 3 39 25 41
2014 Provides services to public - English only 6 12 50 18 13 0 0 32 18 16
2014 Provides services to public - Both English and French 7 6 39 23 17 2 6 44 14 45

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 34 16 33 16 0 0 49 34 12
2019 Provides services to public - Both English and French 6 33 20 27 12 0 3 40 40 33
2017 Provides services to public - English only 25 18 18 24 16 0 0 39 43 12
2017 Provides services to public - Both English and French 7 5 30 27 29 2 0 57 13 41
2014 Provides services to public - English only 6 18 30 21 24 0 0 45 24 16
2014 Provides services to public - Both English and French 0 5 25 38 19 7 6 66 5 45

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 25 35 24 0 0 0 24 41 12
2019 Provides services to public - Both English and French 3 19 32 25 15 0 6 42 23 33
2017 Provides services to public - English only 14 27 25 26 9 0 0 35 40 12
2017 Provides services to public - Both English and French 9 17 29 12 30 2 0 43 27 41
2014 Provides services to public - English only 12 38 6 38 6 0 0 44 50 16
2014 Provides services to public - Both English and French 10 4 30 23 28 2 2 54 15 44

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 16 9 47 18 0 9 72 18 12
2019 Provides services to public - Both English and French 0 13 33 31 18 0 5 52 13 32
2017 Provides services to public - English only 16 9 22 53 0 0 0 53 25 12
2017 Provides services to public - Both English and French 2 20 22 30 22 3 2 54 23 41
2014 Provides services to public - English only 0 14 38 30 12 0 6 45 15 16
2014 Provides services to public - Both English and French 0 9 24 42 21 2 2 66 9 45

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 18 35 9 29 9 0 0 38 53 12
2019 Provides services to public - Both English and French 7 20 32 17 9 3 12 30 32 32
2017 Provides services to public - English only 27 26 34 0 7 7 0 8 57 12
2017 Provides services to public - Both English and French 20 20 30 16 12 0 2 29 40 41
2014 Provides services to public - English only 30 26 18 26 0 0 0 26 56 16
2014 Provides services to public - Both English and French 17 25 25 16 6 4 6 25 47 45

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 51 7 16 16 0 9 36 56 12
2019 Provides services to public - Both English and French 14 28 28 14 11 3 3 27 44 33
2017 Provides services to public - English only 9 34 26 15 16 0 0 31 43 12
2017 Provides services to public - Both English and French 8 10 31 25 21 4 0 48 19 41
2014 Provides services to public - English only 6 12 24 39 6 6 6 52 21 16
2014 Provides services to public - Both English and French 5 9 20 38 19 4 4 62 16 45

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 16 25 49 9 0 0 59 16 12
2019 Provides services to public - Both English and French 3 18 32 29 10 3 6 42 23 33
2017 Provides services to public - English only 31 18 26 25 0 0 0 25 49 12
2017 Provides services to public - Both English and French 4 12 42 26 13 0 3 40 17 41
2014 Provides services to public - English only 18 20 36 26 0 0 0 26 38 16
2014 Provides services to public - Both English and French 5 17 27 26 11 6 8 43 26 45

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 7 27 32 33 0 0 65 7 12
2019 Provides services to public - Both English and French 0 13 21 40 18 0 8 63 14 33
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 18 14 0 0 9 0 84 0 12
2019 Provides services to public - Both English and French 69 9 3 6 14 0 0 77 20 33
2017 Provides services to public - English only 64 18 9 0 9 0 0 82 9 12
2017 Provides services to public - Both English and French 63 17 5 11 5 0 0 80 16 41
2014 Provides services to public - English only 76 12 6 0 6 0 0 88 6 16
2014 Provides services to public - Both English and French 80 7 5 2 2 2 2 90 4 45

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 16 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 26 34 13 5 10 3 9 68 17 33
2017 Provides services to public - English only 15 18 27 18 16 7 0 35 36 12
2017 Provides services to public - Both English and French 36 19 16 12 8 4 5 61 22 41
2014 Provides services to public - English only 14 30 26 12 0 12 6 54 15 16
2014 Provides services to public - Both English and French 40 23 17 10 2 4 4 68 13 45

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 27 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 36 32 14 6 12 0 0 68 18 33
2017 Provides services to public - English only 21 27 0 27 25 0 0 48 52 12
2017 Provides services to public - Both English and French 53 26 7 5 8 0 0 79 13 41
2014 Provides services to public - English only 30 20 6 26 12 6 0 53 41 16
2014 Provides services to public - Both English and French 56 26 5 9 2 2 0 83 12 45

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 34 7 9 0 0 0 84 9 12
2019 Provides services to public - Both English and French 66 28 3 0 3 0 0 94 3 33
2017 Provides services to public - English only 39 54 0 0 7 0 0 93 7 12
2017 Provides services to public - Both English and French 49 40 3 6 3 0 0 89 8 40
2014 Provides services to public - English only 56 30 6 7 0 0 0 87 7 16
2014 Provides services to public - Both English and French 43 51 4 0 0 2 0 96 0 45

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 46 23 0 0 0 0 77 0 12
2019 Provides services to public - Both English and French 52 34 3 3 6 3 0 88 9 33
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 18 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 56 23 7 0 5 3 6 87 6 33

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 9 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 53 24 12 3 6 3 0 79 9 33
2017 Provides services to public - English only 31 36 0 16 18 0 0 66 34 12
2017 Provides services to public - Both English and French 49 24 12 8 8 0 0 72 16 41
2014 Provides services to public - English only 36 36 15 6 0 0 6 77 6 16
2014 Provides services to public - Both English and French 54 28 11 2 2 2 0 84 4 45

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 18 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 46 28 6 6 3 5 6 83 10 33
2017 Provides services to public - English only 22 51 18 0 9 0 0 73 9 12
2017 Provides services to public - Both English and French 52 29 5 9 2 0 2 83 12 41
2014 Provides services to public - English only 50 18 7 12 0 6 6 78 14 16
2014 Provides services to public - Both English and French 66 19 5 2 2 7 0 91 4 45

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 18 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 53 26 13 0 5 0 3 81 5 33
2017 Provides services to public - English only 22 42 9 18 9 0 0 64 27 12
2017 Provides services to public - Both English and French 40 32 10 8 11 0 0 72 19 41
2014 Provides services to public - English only 38 30 20 6 0 0 6 73 6 16
2014 Provides services to public - Both English and French 69 21 7 0 2 2 0 91 2 45

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 86 0 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 84 6 6 3 0 0 0 90 3 33
2017 Provides services to public - English only 82 9 0 9 0 0 0 91 9 12
2017 Provides services to public - Both English and French 88 0 4 8 0 0 0 88 8 41
2014 Provides services to public - English only 82 6 0 0 0 0 12 100 0 16
2014 Provides services to public - Both English and French 88 5 0 4 0 2 0 95 5 45

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 86 0 7 0 7 0 0 86 7 12
2019 Provides services to public - Both English and French 61 11 10 6 3 5 3 79 10 33
2017 Provides services to public - English only 56 36 8 0 0 0 0 92 0 12
2017 Provides services to public - Both English and French 50 21 10 8 5 2 5 76 14 41
2014 Provides services to public - English only 42 30 0 6 8 0 13 84 16 16
2014 Provides services to public - Both English and French 47 18 7 7 2 6 13 80 11 45

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 9 14 0 0 0 0 86 0 12
2019 Provides services to public - Both English and French 62 16 9 3 9 3 0 80 12 33
2017 Provides services to public - English only 37 45 9 0 9 0 0 82 9 12
2017 Provides services to public - Both English and French 65 15 5 7 5 3 0 83 12 41

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 75 10 15 0 0 0 0 85 0 11
2019 Provides services to public - Both English and French 58 21 9 3 6 3 0 82 9 32
2017 Provides services to public - English only 31 36 9 16 9 0 0 66 25 12
2017 Provides services to public - Both English and French 54 29 10 5 2 0 0 83 7 41
2014 Provides services to public - English only 30 36 12 7 14 0 0 67 21 16
2014 Provides services to public - Both English and French 61 21 14 0 2 2 0 84 2 45
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 18 32 0 0 9 0 64 0 12
2019 Provides services to public - Both English and French 46 32 10 6 6 0 0 78 12 33
2017 Provides services to public - English only 33 25 18 9 16 0 0 57 25 12
2017 Provides services to public - Both English and French 44 36 13 5 2 0 0 80 7 41
2014 Provides services to public - English only 50 32 6 6 6 0 0 82 12 16
2014 Provides services to public - Both English and French 33 44 2 2 5 13 0 89 8 45

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 34 16 9 0 9 0 72 10 12
2019 Provides services to public - Both English and French 38 31 16 10 6 0 0 69 16 33
2017 Provides services to public - English only 24 34 18 18 7 0 0 57 25 12
2017 Provides services to public - Both English and French 43 25 16 10 5 0 0 68 15 41
2014 Provides services to public - English only 44 26 12 12 6 0 0 70 18 16
2014 Provides services to public - Both English and French 42 36 12 4 5 2 0 79 10 45

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 16 32 18 0 9 0 44 20 12
2019 Provides services to public - Both English and French 29 43 12 10 3 3 0 74 13 33
2017 Provides services to public - English only 24 18 34 9 7 9 0 46 18 12
2017 Provides services to public - Both English and French 28 37 20 5 5 5 0 69 10 41
2014 Provides services to public - English only 18 26 26 12 12 6 0 47 26 16
2014 Provides services to public - Both English and French 31 37 23 0 2 6 0 74 2 45

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 16 35 25 0 0 0 40 25 12
2019 Provides services to public - Both English and French 19 50 15 16 0 0 0 70 16 33
2017 Provides services to public - English only 0 30 18 18 34 0 0 30 52 12
2017 Provides services to public - Both English and French 22 40 20 7 8 2 0 64 16 41
2014 Provides services to public - English only 20 18 26 24 6 6 0 41 32 16
2014 Provides services to public - Both English and French 28 45 14 7 4 2 0 75 11 45

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 35 25 0 0 9 0 72 0 12
2019 Provides services to public - Both English and French 55 18 14 3 7 3 0 76 10 33
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 18 35 7 0 0 0 59 7 12
2019 Provides services to public - Both English and French 52 31 15 3 0 0 0 83 3 33
2017 Provides services to public - English only 24 45 9 22 0 0 0 69 22 12
2017 Provides services to public - Both English and French 44 45 5 0 5 0 0 90 5 40
2014 Provides services to public - English only 39 36 12 6 6 0 0 76 12 16
2014 Provides services to public - Both English and French 59 29 7 4 0 2 0 89 4 45

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 9 23 36 0 0 0 40 36 12
2019 Provides services to public - Both English and French 32 25 20 9 10 3 0 60 20 33

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 34 40 26 0 0 0 0 74 0 11
2019 Provides services to public - Both English and French 52 34 3 5 6 0 0 85 11 33
2017 Provides services to public - English only 37 36 18 0 0 0 9 80 0 12
2017 Provides services to public - Both English and French 43 39 7 8 2 0 0 82 11 40
2014 Provides services to public - English only 38 20 24 12 0 0 6 61 13 16
2014 Provides services to public - Both English and French 52 37 0 7 3 2 0 90 10 45

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 36 23 0 0 0 0 77 0 12
2019 Provides services to public - Both English and French 39 34 18 3 3 3 0 74 7 33

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 18 23 0 0 18 0 72 0 12
2019 Provides services to public - Both English and French 23 19 33 13 6 6 0 45 20 33
2017 Provides services to public - English only 15 27 17 9 16 7 9 50 30 12
2017 Provides services to public - Both English and French 9 36 23 0 18 10 5 52 21 40
2014 Provides services to public - English only 15 12 18 24 6 6 18 36 40 16
2014 Provides services to public - Both English and French 23 26 20 7 9 15 0 57 19 45

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 18 23 0 27 0 0 49 27 12
2019 Provides services to public - Both English and French 30 35 10 13 6 5 0 69 20 33
2017 Provides services to public - English only 30 27 9 18 16 0 0 57 34 12
2017 Provides services to public - Both English and French 27 33 23 3 8 2 3 64 12 39
2014 Provides services to public - English only 26 48 0 14 12 0 0 74 26 16
2014 Provides services to public - Both English and French 34 42 8 4 2 7 2 84 7 45

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 18 16 7 27 0 0 49 34 12
2019 Provides services to public - Both English and French 31 25 21 3 18 3 0 57 21 33
2017 Provides services to public - English only 15 16 0 27 43 0 0 30 70 12
2017 Provides services to public - Both English and French 19 17 21 5 30 2 5 40 38 41
2014 Provides services to public - English only 7 36 14 6 36 0 0 44 42 16
2014 Provides services to public - Both English and French 22 22 21 13 13 4 4 49 28 45

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 33 0 7 0 0 0 93 7 12
2019 Provides services to public - Both English and French 55 17 16 3 3 0 5 76 6 33

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 7 23 9 18 9 0 44 30 12
2019 Provides services to public - Both English and French 64 10 3 0 7 0 16 88 8 33

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 24 18 0 0 16 0 78 0 12
2019 Provides services to public - Both English and French 53 18 10 7 7 3 3 75 15 33

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 15 18 0 9 16 0 67 11 12
2019 Provides services to public - Both English and French 51 15 3 7 16 5 3 71 25 33

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 40 0 0 27 0 0 73 27 12
2019 Provides services to public - Both English and French 73 4 7 0 0 4 12 92 0 32

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 16 0 0 7 16 0 91 9 12
2019 Provides services to public - Both English and French 74 11 3 3 3 3 3 90 7 33

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 16 0 0 0 25 0 100 0 12
2019 Provides services to public - Both English and French 71 10 7 6 0 3 3 86 7 32

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 65 18 0 0 0 0 17 100 0 11
2019 Provides services to public - Both English and French 77 7 0 7 3 0 5 89 11 33

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 36 32 0 0 0 0 68 0 12
2019 Provides services to public - Both English and French 33 27 16 12 3 5 3 66 16 33
2017 Provides services to public - English only 24 16 27 9 16 9 0 43 27 12
2017 Provides services to public - Both English and French 27 38 17 13 2 0 3 67 16 40

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 50 16 0 0 10 0 83 0 11
2019 Provides services to public - Both English and French 37 29 25 3 5 0 0 66 9 33
2017 Provides services to public - English only 40 42 0 18 0 0 0 82 18 12
2017 Provides services to public - Both English and French 47 35 7 5 5 0 0 83 11 41
2014 Provides services to public - English only 45 42 6 6 0 0 0 88 6 16
2014 Provides services to public - Both English and French 50 35 9 0 2 4 0 89 2 45

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 40 27 14 9 9 0 0 68 18 12
2019 Provides services to public - Both English and French 45 34 10 6 3 3 0 81 9 33
2017 Provides services to public - English only 34 35 18 7 7 0 0 69 14 12
2017 Provides services to public - Both English and French 39 33 15 5 5 2 0 74 11 41
2014 Provides services to public - English only 32 38 18 6 6 0 0 70 12 16
2014 Provides services to public - Both English and French 50 29 9 2 2 8 0 86 5 45

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 43 7 0 0 0 0 93 0 12
2019 Provides services to public - Both English and French 58 15 16 7 5 0 0 72 12 33
2017 Provides services to public - English only 30 54 0 9 7 0 0 84 16 12
2017 Provides services to public - Both English and French 54 36 5 3 2 0 0 90 5 41
2014 Provides services to public - English only 58 36 0 6 0 0 0 94 6 16
2014 Provides services to public - Both English and French 66 29 0 0 2 2 0 98 2 45

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 25 16 0 0 0 0 84 0 12
2019 Provides services to public - Both English and French 51 24 9 7 9 0 0 75 16 32
2017 Provides services to public - English only 30 36 18 9 7 0 0 66 16 12
2017 Provides services to public - Both English and French 50 24 14 7 3 2 0 75 10 41
2014 Provides services to public - English only 55 27 12 0 6 0 0 82 6 16
2014 Provides services to public - Both English and French 60 24 9 3 2 2 0 86 5 45

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 34 7 9 0 0 0 84 9 12
2019 Provides services to public - Both English and French 45 34 3 10 9 0 0 78 19 33
2017 Provides services to public - English only 30 27 27 9 7 0 0 57 16 12
2017 Provides services to public - Both English and French 40 31 15 10 4 0 0 71 14 41
2014 Provides services to public - English only 55 27 6 12 0 0 0 82 12 16
2014 Provides services to public - Both English and French 55 32 9 0 2 2 0 88 2 45

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 32 16 9 0 0 0 74 9 12
2019 Provides services to public - Both English and French 41 19 22 12 6 0 0 60 18 33
2017 Provides services to public - English only 24 15 18 9 34 0 0 39 43 12
2017 Provides services to public - Both English and French 38 21 18 12 6 4 0 62 19 41
2014 Provides services to public - English only 30 33 6 12 18 0 0 64 30 16
2014 Provides services to public - Both English and French 56 11 17 9 2 6 0 71 11 45
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Provides services to public - English only 26 27 47 12
2019 Provides services to public - Both English and French 31 24 45 33
2017 Provides services to public - English only 36 33 31 12
2017 Provides services to public - Both English and French 37 19 44 40
2014 Provides services to public - English only 38 18 44 16
2014 Provides services to public - Both English and French 32 18 50 45
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 27 16 9 23 0 0 51 32 12
2019 Provides services to public - Both English and French 24 49 16 8 0 0 3 75 8 33

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 27 14 0 0 9 0 84 0 12
2019 Provides services to public - Both English and French 61 24 15 0 0 0 0 85 0 33
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 0 100 12
2019 Provides services to public - Both English and French 22 78 33

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 0 35 0 0 35 7 41 0 12
2019 Provides services to public - Both English and French 27 0 29 4 3 27 11 44 10 32
2017 Provides services to public - English only 0 0 9 9 7 58 17 0 64 12
2017 Provides services to public - Both English and French 12 10 28 2 0 38 9 42 4 41
2014 Provides services to public - English only 26 20 12 0 0 18 24 79 0 16
2014 Provides services to public - Both English and French 24 20 4 4 6 31 11 75 18 45

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 0 51 0 0 18 0 38 0 12
2019 Provides services to public - Both English and French 35 14 23 10 0 15 3 60 13 33
2017 Provides services to public - English only 9 57 9 9 7 9 0 73 18 12
2017 Provides services to public - Both English and French 39 30 19 7 0 5 0 73 8 41
2014 Provides services to public - English only 32 26 12 0 0 30 0 83 0 16
2014 Provides services to public - Both English and French 42 24 13 6 0 15 0 78 7 45
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 0 32 0 0 44 0 42 0 12
2019 Provides services to public - Both English and French 19 0 28 7 3 32 10 34 18 33
2017 Provides services to public - English only 0 0 26 0 7 67 0 0 21 12
2017 Provides services to public - Both English and French 9 16 25 0 2 38 10 47 5 41
2014 Provides services to public - English only 14 13 18 0 0 42 12 60 0 16
2014 Provides services to public - Both English and French 24 14 9 0 0 40 13 82 0 45

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 31 25 16 0 0 27 0 77 0 12
2019 Provides services to public - Both English and French 28 14 22 14 3 16 3 52 21 33
2017 Provides services to public - English only 16 33 26 0 7 18 0 60 9 12
2017 Provides services to public - Both English and French 40 36 17 3 2 2 0 77 5 41
2014 Provides services to public - English only 20 38 12 0 0 30 0 83 0 16
2014 Provides services to public - Both English and French 47 28 7 2 0 17 0 90 2 45
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 16 25 7 9 0 0 59 16 12
2019 Provides services to public - Both English and French 39 33 3 6 12 0 6 77 19 33
2017 Provides services to public - English only 24 18 35 9 14 0 0 42 23 12
2017 Provides services to public - Both English and French 41 19 14 10 13 0 3 62 23 41

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 14 18 16 9 0 0 56 26 12
2019 Provides services to public - Both English and French 16 31 21 19 12 0 0 48 31 33
2017 Provides services to public - English only 0 18 24 24 34 0 0 18 58 12
2017 Provides services to public - Both English and French 16 24 21 21 17 0 0 40 38 41

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 41 0 16 0 0 0 84 16 12
2019 Provides services to public - Both English and French 23 50 17 8 3 0 0 72 10 33
2017 Provides services to public - English only 9 40 26 0 25 0 0 49 25 12
2017 Provides services to public - Both English and French 26 26 22 8 10 2 5 57 19 41

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 26 16 23 16 18 0 0 42 35 12
2019 Provides services to public - Both English and French 14 21 23 25 17 0 0 35 42 32
2017 Provides services to public - English only 0 23 25 17 36 0 0 23 53 12
2017 Provides services to public - Both English and French 14 24 19 15 25 0 2 39 42 41

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 41 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 44 36 10 6 3 0 0 81 9 33
2017 Provides services to public - English only 31 27 0 8 16 0 18 71 29 12
2017 Provides services to public - Both English and French 52 10 11 8 7 2 11 70 17 41

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 44 35 7 7 7 0 0 79 14 12
2019 Provides services to public - Both English and French 42 28 7 13 5 0 5 73 19 33
2017 Provides services to public - English only 31 27 26 9 7 0 0 58 16 12
2017 Provides services to public - Both English and French 46 17 19 7 12 0 0 63 18 41

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 24 33 25 18 0 0 0 57 18 12
2019 Provides services to public - Both English and French 51 25 6 9 10 0 0 76 18 33
2017 Provides services to public - English only 8 42 16 9 25 0 0 50 34 12
2017 Provides services to public - Both English and French 34 40 14 5 5 0 3 76 10 40

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 42 0 18 0 0 7 80 20 12
2019 Provides services to public - Both English and French 32 32 10 19 6 0 0 64 25 33
2017 Provides services to public - English only 7 9 50 0 34 0 0 16 34 12
2017 Provides services to public - Both English and French 37 28 13 15 7 0 0 66 22 41

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 24 18 25 0 0 0 57 25 12
2019 Provides services to public - Both English and French 45 23 13 10 10 0 0 68 19 33
2017 Provides services to public - English only 18 15 18 16 34 0 0 33 50 12
2017 Provides services to public - Both English and French 36 31 12 8 12 0 0 68 20 41

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 33 9 25 0 0 0 66 25 12
2019 Provides services to public - Both English and French 47 11 16 10 16 0 0 58 26 31

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 33 42 16 9 0 0 0 75 9 12
2019 Provides services to public - Both English and French 39 34 16 3 6 0 3 74 9 33
2017 Provides services to public - English only 33 34 24 9 0 0 0 67 9 12
2017 Provides services to public - Both English and French 44 24 18 0 9 2 3 71 10 41

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 59 32 9 0 0 0 0 91 0 12
2019 Provides services to public - Both English and French 53 23 11 0 10 0 3 78 10 33
2017 Provides services to public - English only 24 0 18 34 25 0 0 24 58 12
2017 Provides services to public - Both English and French 52 23 5 9 7 0 2 77 17 41

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 86 7 0 0 0 0 7 100 0 12
2019 Provides services to public - Both English and French 87 3 0 0 7 0 3 93 7 33
2017 Provides services to public - English only 75 9 9 0 7 0 0 84 7 12
2017 Provides services to public - Both English and French 81 8 5 3 2 0 0 89 5 41

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 77 7 9 0 0 0 7 90 0 12
2019 Provides services to public - Both English and French 75 6 3 3 10 3 0 83 13 33
2017 Provides services to public - English only 40 26 18 0 16 0 0 66 16 12
2017 Provides services to public - Both English and French 71 12 13 2 2 0 0 82 5 41

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 56 44 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 61 14 13 6 6 0 0 75 12 33
2017 Provides services to public - English only 29 26 27 9 9 0 0 55 18 12
2017 Provides services to public - Both English and French 69 11 12 5 2 0 0 80 8 41

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 68 32 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 53 16 12 6 12 0 0 70 18 33
2017 Provides services to public - English only 31 18 0 0 0 0 51 100 0 12
2017 Provides services to public - Both English and French 63 13 3 0 0 0 22 97 0 41

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 74 7 0 0 0 0 18 100 0 12
2019 Provides services to public - Both English and French 65 3 3 0 0 0 29 96 0 33
2017 Provides services to public - English only 16 40 35 0 9 0 0 56 9 12
2017 Provides services to public - Both English and French 45 32 17 3 0 0 3 79 3 41

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 74 26 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 47 20 14 10 0 0 10 74 11 33
2017 Provides services to public - English only 58 33 0 0 9 0 0 91 9 12
2017 Provides services to public - Both English and French 67 12 8 0 2 2 8 88 3 41

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 62 15 0 7 16 0 0 77 23 12
2019 Provides services to public - Both English and French 70 13 0 3 6 0 7 90 10 33
2017 Provides services to public - English only 58 27 9 0 7 0 0 84 7 12
2017 Provides services to public - Both English and French 56 37 2 2 3 0 0 93 5 41

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 69 16 0 0 7 0 7 92 8 12
2019 Provides services to public - Both English and French 50 27 10 3 3 3 3 82 6 33

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 9 66 18 7 0 0 0 75 7 12
2019 Provides services to public - Both English and French 20 14 39 16 9 0 3 35 25 33
2017 Provides services to public - English only 0 7 60 9 24 0 0 7 33 12
2017 Provides services to public - Both English and French 8 41 21 17 10 3 0 51 28 41

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 0 7 36 48 9 0 0 57 7 12
2019 Provides services to public - Both English and French 13 20 36 20 8 0 3 29 34 32
2017 Provides services to public - English only 34 17 25 15 9 0 0 24 51 12
2017 Provides services to public - Both English and French 6 18 26 46 4 0 0 50 24 41

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 42 26 26 7 0 0 0 68 7 12
2019 Provides services to public - Both English and French 57 25 15 0 3 0 0 82 3 33
2017 Provides services to public - English only 60 25 9 7 0 0 0 85 7 12
2017 Provides services to public - Both English and French 65 26 6 0 0 3 0 94 0 41

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 49 18 26 0 7 0 0 68 7 12
2019 Provides services to public - Both English and French 27 41 19 7 6 0 0 68 13 32
2017 Provides services to public - English only 0 75 9 9 7 0 0 75 16 12
2017 Provides services to public - Both English and French 27 36 18 19 0 0 0 63 19 41
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 41 59 12
2019 Provides services to public - Both English and French 18 82 33
2017 Provides services to public - Both English and French 14 86 41
2014 Provides services to public - Both English and French 19 81 45
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 16 40 18 18 7 0 0 16 84 12
2019 Provides services to public - Both English and French 34 39 5 3 11 3 3 37 63 33
2017 Provides services to public - English only 15 45 16 0 15 9 0 17 83 12
2017 Provides services to public - Both English and French 32 30 7 13 13 5 0 33 67 41

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 52 48 10
2019 Provides services to public - Both English and French 55 45 20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public - English only 50 50 10
2019 Provides services to public - Both English and French 77 23 20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 48 33 9 11 0 0 0 80 11 10
2019 Provides services to public - Both English and French 50 15 6 0 15 0 15 76 17 20
2017 Provides services to public - Both English and French 27 39 16 8 7 0 3 68 16 26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 48 0 9 0 0 33 11 85 0 10
2019 Provides services to public - Both English and French 15 0 6 17 13 4 45 29 59 20
2017 Provides services to public - Both English and French 0 8 17 0 17 20 37 20 41 26

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Provides services to public - English only 60 24 16 0 0 0 0 84 0 12
2019 Provides services to public - Both English and French 36 13 3 12 17 7 12 60 36 33
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