2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	41	41	7	9	2	82	11	411
2019	Either English or French	47	36	3	11	4	83	14	47
2017	Bilingual	39	45	5	9	2	83	12	337
2017	Unilingual English	26	46	4	17	8	71	25	24
2017	Either English or French	56	37	4	3	0	93	3	23
2014	Bilingual	34	48	5	10	2	83	12	482
2014	Unilingual English	27	43	3	17	10	70	27	30
2014	Unilingual French	36	57	7	0	0	93	0	12
2014	Either English or French	28	57	0	8	7	86	14	26
2011	Bilingual	28	47	7	14	4	75	18	619
2011	Unilingual English	15	50	8	20	8	64	28	36
2011	Unilingual French	30	45	18	0	7	75	7	13
2011	Either English or French	42	40	8	0	10	82	10	25
2008	Bilingual	39	44	5	9	3	83	12	521
2008	Unilingual English	32	56	0	9	3	88	12	34
2008	Unilingual French	30	50	10	0	10	80	10	10
2008	Either English or French	60	20	10	10	0	80	10	20

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	55	29	7	6	3	84	9	410
2019	Either English or French	78	15	7	0	0	93	0	48
2017	Bilingual	55	29	6	7	2	85	9	337
2017	Unilingual English	55	36	0	9	0	91	9	24
2017	Either English or French	83	4	13	0	0	87	0	23
2014	Bilingual	52	27	8	10	3	79	13	482
2014	Unilingual English	60	33	0	7	0	93	7	30
2014	Unilingual French	36	32	32	0	0	68	0	12
2014	Either English or French	60	22	0	11	7	82	18	26
2011	Bilingual	55	28	6	9	2	82	11	619
2011	Unilingual English	54	35	0	8	3	89	11	36
2011	Unilingual French	26	30	37	8	0	55	8	13
2011	Either English or French	62	19	15	4	0	81	4	25
2008	Bilingual	51	29	6	10	4	80	14	521
2008	Unilingual English	68	24	3	6	0	91	6	34
2008	Unilingual French	30	50	10	10	0	80	10	10
2008	Either English or French	60	20	15	5	0	80	5	20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	45	32	8	11	3	0	78	14	410
2019	Either English or French	43	28	7	18	3	0	71	22	48
2017	Bilingual	43	38	5	9	5	0	81	14	336
2017	Unilingual English	46	33	8	13	0	0	79	13	24
2017	Either English or French	60	28	12	0	0	0	88	0	23
2014	Bilingual	45	38	6	8	4	0	83	12	482
2014	Unilingual English	33	33	10	16	7	0	67	23	30
2014	Unilingual French	44	49	7	0	0	0	93	0	12
2014	Either English or French	39	43	4	11	0	3	85	11	26
2011	Bilingual	42	36	8	10	3	1	78	14	619
2011	Unilingual English	26	55	5	8	6	0	81	13	36
2011	Unilingual French	33	37	15	14	0	0	71	14	13
2011	Either English or French	57	33	3	4	3	0	89	7	25

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	30	38	17	10	5	1	0	68	15	410
2019	Either English or French	27	54	10	5	4	0	0	81	9	48
2017	Bilingual	33	38	15	8	5	0	1	72	13	335
2017	Unilingual English	27	29	4	27	13	0	0	56	40	24
2017	Either English or French	26	53	17	4	0	0	0	79	4	23
2014	Bilingual	33	40	12	11	3	0	0	73	15	482
2014	Unilingual English	24	32	14	20	10	0	0	56	30	30
2014	Unilingual French	20	56	24	0	0	0	0	76	0	12
2014	Either English or French	18	54	14	8	3	0	3	74	11	26
2011	Bilingual	29	34	18	11	7	0	1	64	18	619
2011	Unilingual English	20	27	18	19	14	0	3	48	34	36
2011	Unilingual French	7	60	25	8	0	0	0	67	8	13
2011	Either English or French	39	15	23	12	10	0	0	54	22	25
2008	Bilingual	29	37	17	10	6	0	2	67	16	521
2008	Unilingual English	24	38	15	12	12	0	0	62	24	34
2008	Unilingual French	20	60	10	0	10	0	0	80	10	10
2008	Either English or French	25	45	10	5	5	5	5	78	11	20

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	48	34	11	4	3	0	82	7	409
2019	Either English or French	44	39	10	7	0	0	83	7	48
2017	Bilingual	48	36	7	5	3	0	85	8	336
2017	Unilingual English	50	16	8	17	9	0	66	26	24
2017	Either English or French	56	32	8	4	0	0	88	4	23
2014	Bilingual	51	36	8	3	1	1	88	4	482
2014	Unilingual English	44	46	3	7	0	0	90	7	30
2014	Unilingual French	24	69	7	0	0	0	93	0	12
2014	Either English or French	46	46	4	0	4	0	92	4	26

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	49	33	8	5	4	1	83	9	409
2019	Either English or French	57	27	9	7	0	0	84	7	48
2017	Bilingual	49	33	8	5	5	1	82	10	334
2017	Unilingual English	46	20	13	9	13	0	66	21	24
2017	Either English or French	69	7	12	11	0	0	77	11	23
2014	Bilingual	47	31	9	7	5	1	79	12	482
2014	Unilingual English	47	30	3	7	13	0	77	20	30
2014	Unilingual French	33	52	15	0	0	0	85	0	12
2014	Either English or French	51	35	4	4	7	0	86	11	26
2011	Bilingual	36	35	13	10	4	2	73	14	617
2011	Unilingual English	36	45	3	16	0	0	81	16	36
2011	Unilingual French	18	72	0	9	0	0	91	9	11
2011	Either English or French	54	19	12	15	0	0	73	15	25

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	35	35	14	11	6	70	16	411
2019	Either English or French	31	42	6	18	3	73	21	48
2017	Bilingual	37	41	11	7	4	78	11	337
2017	Unilingual English	42	50	8	0	0	92	0	24
2017	Either English or French	49	23	20	4	4	73	7	23
2014	Bilingual	37	41	11	8	3	78	11	481
2014	Unilingual English	37	39	7	13	4	76	17	30
2014	Unilingual French	52	41	7	0	0	93	0	12
2014	Either English or French	38	33	11	0	18	71	18	26
2011	Bilingual	35	40	12	8	6	75	14	617
2011	Unilingual English	17	48	14	19	3	65	21	36
2011	Unilingual French	8	67	8	17	0	75	17	12
2011	Either English or French	32	48	12	8	0	80	8	25
2008	Bilingual	38	43	8	6	4	82	10	517
2008	Unilingual English	29	50	18	3	0	79	3	34
2008	Unilingual French	40	30	0	20	10	70	30	10
2008	Either English or French	40	30	15	10	5	70	15	20

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	33	37	15	6	8	0	70	15	409
2019	Either English or French	47	38	11	4	0	0	85	4	48
2017	Bilingual	35	36	13	10	6	0	71	16	337
2017	Unilingual English	23	39	8	25	4	0	62	30	24
2017	Either English or French	60	21	11	8	0	0	81	8	23
2014	Bilingual	33	36	12	10	9	1	70	19	482
2014	Unilingual English	23	44	14	4	16	0	67	19	30
2014	Unilingual French	16	53	23	0	8	0	69	8	12
2014	Either English or French	35	37	3	3	18	4	75	22	26
2011	Bilingual	24	35	17	15	9	0	58	24	618
2011	Unilingual English	22	38	9	14	17	0	60	31	36
2011	Unilingual French	33	37	15	7	7	0	70	14	13
2011	Either English or French	51	25	0	17	6	0	76	24	24

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	24	38	15	15	8	1	62	23	407
2019	Either English or French	36	35	12	10	7	0	71	17	48
2017	Bilingual	30	38	13	14	5	0	68	19	336
2017	Unilingual English	19	40	4	28	8	0	60	36	24
2017	Either English or French	43	40	0	18	0	0	82	18	23

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	39	36	13	6	5	1	75	11	406
2019	Either English or French	41	40	5	11	2	0	81	13	48
2017	Bilingual	43	38	9	7	3	1	81	9	337
2017	Unilingual English	36	37	8	10	8	0	73	19	24
2017	Either English or French	48	37	15	0	0	0	85	0	23
2014	Bilingual	47	36	8	4	3	1	84	8	482
2014	Unilingual English	47	30	7	3	13	0	77	16	30
2014	Unilingual French	44	41	15	0	0	0	85	0	12
2014	Either English or French	35	40	11	0	14	0	75	14	26
2011	Bilingual	42	38	10	6	3	0	81	9	616
2011	Unilingual English	29	44	14	11	3	0	72	14	36
2011	Unilingual French	33	37	23	7	0	0	70	7	13
2011	Either English or French	51	31	8	4	6	0	81	10	25
2008	Bilingual	47	37	7	4	4	0	85	8	519
2008	Unilingual English	50	38	6	6	0	0	88	6	34
2008	Unilingual French	40	40	10	10	0	0	80	10	10
2008	Either English or French	45	40	10	0	5	0	85	5	20

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	33	32	15	10	9	0	66	19	408
2019	Either English or French	37	37	12	14	0	0	74	14	48
2017	Bilingual	35	35	12	10	7	1	71	17	336
2017	Unilingual English	31	36	8	9	17	0	67	26	24
2017	Either English or French	53	28	4	16	0	0	81	16	22

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	45	34	14	5	3	79	8	407
2019	Either English or French	54	23	16	7	0	77	7	48
2017	Bilingual	52	37	8	3	0	89	3	337
2017	Unilingual English	55	41	4	0	0	96	0	24
2017	Either English or French	57	32	7	4	0	89	4	23
2014	Bilingual	65	24	8	2	1	89	3	482
2014	Unilingual English	70	23	4	0	3	93	3	30
2014	Unilingual French	69	24	7	0	0	93	0	12
2014	Either English or French	56	29	8	4	4	85	7	26
2011	Bilingual	56	31	8	3	1	88	3	618
2011	Unilingual English	49	38	8	5	0	87	5	36
2011	Unilingual French	48	30	15	7	0	78	7	13
2011	Either English or French	64	36	0	0	0	100	0	24

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	33	38	14	8	7	0	71	15	407
2019	Either English or French	35	36	15	10	4	0	70	15	48
2017	Bilingual	37	37	11	10	5	0	74	15	336
2017	Unilingual English	39	44	4	13	0	0	83	13	24
2017	Either English or French	41	37	15	4	4	0	78	8	23
2014	Bilingual	29	42	13	10	5	1	72	16	482
2014	Unilingual English	30	23	13	7	27	0	53	34	30
2014	Unilingual French	20	40	39	0	0	0	61	0	12
2014	Either English or French	29	46	4	7	15	0	75	22	26
2011	Bilingual	27	40	12	11	9	0	68	20	618
2011	Unilingual English	12	63	5	15	5	0	75	20	36
2011	Unilingual French	26	37	22	8	7	0	63	15	13
2011	Either English or French	40	38	18	4	0	0	78	4	25

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	40	34	14	7	5	74	12	408
2019	Either English or French	42	32	15	10	0	74	10	48
2017	Bilingual	44	30	12	8	5	74	13	337
2017	Unilingual English	43	27	12	8	9	70	17	24
2017	Either English or French	52	33	11	0	4	85	4	23
2014	Bilingual	37	34	16	8	4	72	12	482
2014	Unilingual English	33	20	17	20	10	53	30	30
2014	Unilingual French	20	65	15	0	0	85	0	12
2014	Either English or French	33	36	14	10	7	69	18	26

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	35	36	14	9	5	0	0	71	14	404
2019	Either English or French	27	49	12	8	0	3	2	79	9	46
2017	Bilingual	38	34	13	10	5	0	0	73	15	337
2017	Unilingual English	45	17	16	13	9	0	0	62	22	24
2017	Either English or French	48	31	21	0	0	0	0	79	0	23
2014	Bilingual	35	38	13	8	5	0	0	73	13	482
2014	Unilingual English	26	30	7	23	13	0	0	57	37	30
2014	Unilingual French	28	40	31	0	0	0	0	69	0	12
2014	Either English or French	26	31	18	3	14	8	0	62	19	26
2011	Bilingual	30	40	13	11	5	0	0	70	17	619
2011	Unilingual English	22	55	12	5	3	0	3	79	9	36
2011	Unilingual French	15	56	22	7	0	0	0	71	7	13
2011	Either English or French	50	28	10	12	0	0	0	77	12	25

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	38	38	13	7	4	76	11	412
2019	Either English or French	50	36	7	5	3	85	8	47
2017	Bilingual	40	41	12	6	1	81	7	337
2017	Unilingual English	45	42	13	0	0	87	0	23
2017	Either English or French	52	22	18	0	7	75	7	23
2014	Bilingual	42	40	11	5	2	82	7	482
2014	Unilingual English	37	42	7	7	7	80	13	30
2014	Unilingual French	44	48	7	0	0	93	0	12
2014	Either English or French	39	36	11	0	14	75	14	26
2011	Bilingual	37	42	10	7	3	80	11	617
2011	Unilingual English	22	48	14	16	0	70	16	36
2011	Unilingual French	17	67	0	17	0	83	17	12
2011	Either English or French	49	43	8	0	0	92	0	25
2008	Bilingual	43	42	7	5	3	85	8	519
2008	Unilingual English	38	41	12	9	0	79	9	34
2008	Unilingual French	30	40	0	20	10	70	30	10
2008	Either English or French	50	25	5	20	0	75	20	20

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	39	32	16	8	5	0	0	71	13	408
2019	Either English or French	56	28	13	0	4	0	0	83	4	47
2017	Bilingual	35	39	17	6	3	0	0	74	9	336
2017	Unilingual English	27	41	15	9	9	0	0	68	17	24
2017	Either English or French	54	31	15	0	0	0	0	85	0	23
2014	Bilingual	36	37	17	8	2	0	0	73	10	481
2014	Unilingual English	41	39	10	10	0	0	0	80	10	30
2014	Unilingual French	44	49	7	0	0	0	0	93	0	12
2014	Either English or French	40	43	6	7	0	0	3	86	7	26
2011	Bilingual	35	32	20	9	5	0	0	67	14	617
2011	Unilingual English	31	42	21	3	3	0	0	73	5	36
2011	Unilingual French	26	52	0	15	7	0	0	78	22	13
2011	Either English or French	64	24	4	0	3	0	4	92	4	25
2008	Bilingual	24	29	19	16	11	0	0	54	27	520
2008	Unilingual English	24	41	21	6	9	0	0	65	15	34
2008	Unilingual French	30	50	20	0	0	0	0	80	0	10
2008	Either English or French	40	35	15	0	5	5	0	79	5	20

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	18	31	32	10	6	0	1	17	50	412
2019	Either English or French	16	20	29	16	16	2	0	33	38	48
2017	Bilingual	17	33	29	13	5	1	3	18	52	336
2017	Unilingual English	17	25	51	4	3	0	0	7	42	24
2017	Either English or French	7	4	61	22	6	0	0	28	11	23
2014	Bilingual	13	34	31	12	6	1	2	19	49	482
2014	Unilingual English	20	20	44	10	7	0	0	16	40	30
2014	Unilingual French	8	60	17	8	0	0	7	9	73	12
2014	Either English or French	17	22	27	26	3	0	4	31	41	26
2011	Bilingual	16	32	28	14	6	0	4	20	51	618
2011	Unilingual English	20	42	22	10	3	0	3	14	63	36
2011	Unilingual French	16	40	44	0	0	0	0	0	56	12
2011	Either English or French	12	19	44	12	4	5	4	18	34	24
2008	Bilingual	21	33	30	10	3	1	2	13	55	518
2008	Unilingual English	6	55	27	9	3	0	0	12	61	33
2008	Unilingual French	30	50	10	10	0	0	0	10	80	10
2008	Either English or French	10	25	20	15	20	5	5	39	39	20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	30	25	25	11	7	1	1	18	56	407
2019	Either English or French	18	10	27	23	13	9	0	39	31	48
2017	Bilingual	24	26	29	12	6	1	2	18	52	336
2017	Unilingual English	27	33	25	11	3	0	0	15	60	24
2017	Either English or French	15	11	25	28	17	4	0	47	27	23
2014	Bilingual	16	25	32	14	8	3	3	23	42	481
2014	Unilingual English	27	30	24	10	10	0	0	20	57	30
2014	Unilingual French	8	32	33	0	0	8	19	0	55	12
2014	Either English or French	21	11	31	27	7	0	4	35	33	26
2011	Bilingual	24	28	25	13	5	2	4	19	55	615
2011	Unilingual English	28	25	26	12	9	0	0	20	53	36
2011	Unilingual French	15	25	60	0	0	0	0	0	40	13
2011	Either English or French	21	25	23	16	4	4	7	23	51	25
2008	Bilingual	23	32	23	12	5	2	2	18	58	518
2008	Unilingual English	30	33	18	12	6	0	0	18	64	33
2008	Unilingual French	50	10	10	20	0	10	0	22	67	10
2008	Either English or French	10	25	5	25	20	10	5	53	41	20

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	30	23	24	13	7	2	1	21	54	410
2019	Either English or French	17	16	21	25	14	7	0	42	36	47
2017	Bilingual	25	30	25	12	4	1	3	17	57	336
2017	Unilingual English	25	16	43	12	3	0	0	15	42	24
2017	Either English or French	13	21	41	17	4	4	0	22	36	23
2014	Bilingual	30	29	22	12	4	2	2	16	61	481
2014	Unilingual English	47	23	17	7	7	0	0	13	70	30
2014	Unilingual French	24	25	44	0	0	0	7	0	53	12
2014	Either English or French	25	32	33	10	0	0	0	10	57	26
2011	Bilingual	27	26	21	12	5	2	6	19	58	617
2011	Unilingual English	34	19	26	14	6	0	0	20	54	36
2011	Unilingual French	33	52	7	0	0	0	8	0	92	13
2011	Either English or French	11	28	34	15	0	8	3	17	44	25
2008	Bilingual	25	27	24	12	6	2	4	19	56	517
2008	Unilingual English	24	42	21	9	3	0	0	12	67	33
2008	Unilingual French	30	10	40	10	0	10	0	11	44	10
2008	Either English or French	5	25	25	25	5	10	5	35	35	20

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	15	19	30	24	11	1	1	36	34	410
2019	Either English or French	0	13	28	23	34	0	2	59	13	48
2017	Bilingual	13	23	31	22	9	1	2	32	37	336
2017	Unilingual English	13	23	36	24	3	0	0	28	36	24
2017	Either English or French	4	4	31	50	12	0	0	61	7	23
2014	Bilingual	12	18	36	22	9	2	2	33	30	480
2014	Unilingual English	20	7	44	23	7	0	0	30	26	30
2014	Unilingual French	0	0	85	0	0	0	15	0	0	12
2014	Either English or French	10	14	43	18	15	0	0	33	24	26
2011	Bilingual	14	25	31	16	8	1	6	25	42	614
2011	Unilingual English	17	23	30	14	15	0	0	29	41	35
2011	Unilingual French	22	8	45	18	0	0	8	20	32	13
2011	Either English or French	0	8	32	34	23	4	0	59	8	25
2008	Bilingual	24	28	27	11	6	1	3	18	54	515
2008	Unilingual English	21	33	24	21	0	0	0	21	55	33
2008	Unilingual French	20	40	40	0	0	0	0	0	60	10
2008	Either English or French	5	10	20	20	35	5	5	61	17	20

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	23	23	22	19	9	1	2	29	48	410
2019	Either English or French	4	14	30	21	24	5	2	49	19	48
2017	Bilingual	22	26	27	12	8	2	4	21	51	335
2017	Unilingual English	21	16	37	12	7	0	6	21	40	24
2017	Either English or French	4	12	32	33	16	4	0	51	16	22
2014	Bilingual	23	26	26	15	6	2	3	22	51	481
2014	Unilingual English	30	24	26	16	3	0	0	20	54	30
2014	Unilingual French	8	41	8	36	0	0	7	39	53	12
2014	Either English or French	17	28	22	19	4	4	7	25	51	26
2011	Bilingual	23	24	27	13	7	1	6	21	51	617
2011	Unilingual English	29	22	23	12	6	0	9	19	56	36
2011	Unilingual French	30	14	26	30	0	0	0	30	45	13
2011	Either English or French	0	34	4	26	16	8	11	53	42	25
2008	Bilingual	24	27	24	12	7	2	3	20	54	516
2008	Unilingual English	21	30	36	12	0	0	0	12	52	33
2008	Unilingual French	10	40	30	0	10	10	0	11	56	10
2008	Either English or French	11	16	5	37	16	5	11	63	31	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	25	23	21	16	11	2	2	28	50	411
2019	Either English or French	14	16	11	17	25	14	2	50	37	48
2017	Bilingual	23	27	24	15	5	3	3	21	53	336
2017	Unilingual English	27	42	20	0	11	0	0	11	69	24
2017	Either English or French	15	7	35	22	21	0	0	43	22	23
2014	Bilingual	15	20	25	24	9	3	4	35	38	482
2014	Unilingual English	34	23	24	13	7	0	0	20	56	30
2014	Unilingual French	8	41	8	24	12	0	7	39	53	12
2014	Either English or French	10	4	40	27	8	4	8	39	16	25
2011	Bilingual	24	25	24	14	5	3	4	21	52	613
2011	Unilingual English	23	22	33	8	8	3	3	17	48	36
2011	Unilingual French	48	22	22	7	0	0	0	7	71	13
2011	Either English or French	19	21	11	20	11	17	0	39	48	25
2008	Bilingual	29	26	23	10	6	2	4	17	59	519
2008	Unilingual English	18	33	33	9	6	0	0	15	52	33
2008	Unilingual French	30	40	20	10	0	0	0	10	70	10
2008	Either English or French	20	15	15	15	15	10	10	38	44	20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	22	25	27	14	9	2	1	24	49	411
2019	Either English or French	12	7	24	23	22	11	0	51	22	48
2017	Bilingual	22	25	31	12	6	2	2	19	49	334
2017	Unilingual English	21	13	33	30	3	0	0	33	34	24
2017	Either English or French	11	7	35	21	16	9	0	41	20	23
2014	Bilingual	19	28	31	10	6	3	3	17	50	482
2014	Unilingual English	59	17	17	7	0	0	0	7	76	29
2014	Unilingual French	16	33	36	0	0	0	15	0	58	12
2014	Either English or French	11	29	31	14	12	0	4	27	41	26

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	8	20	27	29	16	1	1	45	28	411
2019	Either English or French	15	18	12	32	23	0	0	55	33	48

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	66	24	4	4	2	0	0	90	6	411
2019	Either English or French	72	18	4	3	2	0	0	91	5	48
2017	Bilingual	70	24	3	2	1	0	0	94	3	337
2017	Unilingual English	59	28	0	8	4	0	0	87	13	24
2017	Either English or French	84	16	0	0	0	0	0	100	0	23
2014	Bilingual	73	17	4	3	1	0	1	92	4	482
2014	Unilingual English	73	16	4	3	0	0	4	93	3	30
2014	Unilingual French	53	32	8	0	0	0	7	91	0	12
2014	Either English or French	74	10	12	3	0	0	0	85	3	26
2011	Bilingual	68	22	3	4	2	0	1	91	6	617
2011	Unilingual English	52	39	3	3	3	0	0	92	6	36
2011	Unilingual French	48	30	14	0	0	0	8	84	0	13
2011	Either English or French	61	12	11	8	4	0	3	76	13	25
2008	Bilingual	64	24	4	5	2	0	1	89	7	520
2008	Unilingual English	71	21	0	6	0	0	3	94	6	34
2008	Unilingual French	40	40	10	0	0	0	10	89	0	10
2008	Either English or French	65	15	5	5	0	5	5	89	6	20

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	33	31	19	8	5	2	2	67	14	411
2019	Either English or French	39	28	13	4	3	9	4	77	8	48
2017	Bilingual	35	30	13	10	5	3	3	69	17	337
2017	Unilingual English	41	15	8	19	17	0	0	56	37	24
2017	Either English or French	44	38	11	4	4	0	0	81	7	23
2014	Bilingual	37	28	12	9	6	3	4	70	17	482
2014	Unilingual English	30	24	27	10	10	0	0	54	19	30
2014	Unilingual French	16	44	17	0	16	0	7	65	17	12
2014	Either English or French	40	10	10	6	8	7	19	67	19	26

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	53	30	6	6	5	0	0	83	11	410
2019	Either English or French	54	23	11	7	3	2	0	78	10	48
2017	Bilingual	53	26	8	9	3	0	1	80	12	337
2017	Unilingual English	48	15	8	8	22	0	0	63	29	24
2017	Either English or French	64	25	8	4	0	0	0	88	4	23
2014	Bilingual	53	28	8	5	5	0	0	81	10	481
2014	Unilingual English	40	27	4	13	16	0	0	67	30	30
2014	Unilingual French	36	33	8	8	8	0	7	74	17	12
2014	Either English or French	47	25	8	6	11	3	0	75	18	26

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	53	34	7	4	2	0	87	6	410
2019	Either English or French	67	18	10	5	0	0	85	5	48
2017	Bilingual	52	35	6	4	2	0	87	6	337
2017	Unilingual English	59	25	4	0	13	0	83	13	24
2017	Either English or French	55	33	4	0	8	0	88	8	23
2014	Bilingual	51	34	8	5	2	0	86	7	480
2014	Unilingual English	47	43	3	3	4	0	90	7	30
2014	Unilingual French	16	60	9	0	8	7	82	9	12
2014	Either English or French	61	18	3	6	11	0	79	18	26

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	49	35	10	3	3	0	0	84	5	409
2019	Either English or French	53	31	9	4	0	2	0	86	5	48

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	57	25	10	4	2	1	1	84	5	408
2019	Either English or French	53	15	25	5	0	2	0	70	5	48

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	44	30	15	6	5	0	1	74	10	411
2019	Either English or French	41	27	15	8	3	4	2	72	12	48
2017	Bilingual	44	29	13	9	4	1	2	74	13	337
2017	Unilingual English	47	32	8	0	13	0	0	79	13	24
2017	Either English or French	55	34	8	0	4	0	0	88	4	23
2014	Bilingual	43	36	9	6	5	1	1	80	11	482
2014	Unilingual English	31	42	11	3	10	0	4	75	14	29
2014	Unilingual French	33	44	0	8	8	0	7	83	17	12
2014	Either English or French	46	19	7	7	14	4	4	70	23	26
2011	Bilingual	33	36	13	11	6	1	0	70	16	617
2011	Unilingual English	25	51	3	15	6	0	0	76	21	35
2011	Unilingual French	48	38	14	0	0	0	0	86	0	13
2011	Either English or French	27	42	16	8	0	6	0	74	9	25
2008	Bilingual	34	32	12	11	8	1	1	68	20	521
2008	Unilingual English	29	35	12	9	15	0	0	65	24	34
2008	Unilingual French	20	40	20	10	10	0	0	60	20	10
2008	Either English or French	70	20	5	5	0	0	0	90	5	20

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	50	24	14	4	5	2	1	76	9	410
2019	Either English or French	51	20	13	7	3	3	2	76	10	48
2017	Bilingual	49	28	11	6	2	2	1	79	9	337
2017	Unilingual English	59	28	4	0	0	9	0	95	0	24
2017	Either English or French	43	30	23	0	4	0	0	73	4	23
2014	Bilingual	48	31	10	4	4	3	0	82	8	482
2014	Unilingual English	43	30	13	4	10	0	0	73	13	30
2014	Unilingual French	33	44	0	8	8	0	7	83	17	12
2014	Either English or French	65	17	6	0	8	4	0	85	8	26
2011	Bilingual	37	32	16	7	5	2	0	71	12	616
2011	Unilingual English	28	45	3	15	6	0	3	76	22	35
2011	Unilingual French	56	44	0	0	0	0	0	100	0	13
2011	Either English or French	47	28	21	4	0	0	0	75	4	25
2008	Bilingual	38	30	13	7	8	3	1	71	16	521
2008	Unilingual English	38	32	15	3	9	3	0	73	12	34
2008	Unilingual French	10	40	40	10	0	0	0	50	10	10
2008	Either English or French	70	20	5	5	0	0	0	90	5	20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	50	26	12	5	5	1	1	77	11	407
2019	Either English or French	46	25	13	7	3	4	3	76	10	47
2017	Bilingual	45	32	10	8	3	1	1	79	11	336
2017	Unilingual English	58	25	0	8	4	4	0	87	13	24
2017	Either English or French	56	26	12	7	0	0	0	82	7	23
2014	Bilingual	48	30	10	6	5	0	0	79	11	482
2014	Unilingual English	36	33	10	7	13	0	0	70	20	30
2014	Unilingual French	57	20	8	8	0	0	7	83	9	12
2014	Either English or French	46	36	7	0	8	4	0	85	8	26
2011	Bilingual	36	36	13	10	5	0	0	72	15	617
2011	Unilingual English	25	47	6	14	9	0	0	72	22	36
2011	Unilingual French	48	52	0	0	0	0	0	100	0	13
2011	Either English or French	47	22	19	8	0	0	4	72	8	25
2008	Bilingual	40	31	13	9	6	1	0	71	16	520
2008	Unilingual English	38	38	3	12	9	0	0	76	21	34
2008	Unilingual French	20	30	30	10	10	0	0	50	20	10
2008	Either English or French	60	35	0	5	0	0	0	95	5	20

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	80	13	3	2	1	0	0	94	3	407
2019	Either English or French	85	10	0	2	0	0	2	97	3	48
2017	Bilingual	80	17	2	0	1	0	0	97	1	337
2017	Unilingual English	91	9	0	0	0	0	0	100	0	24
2017	Either English or French	91	9	0	0	0	0	0	100	0	23
2014	Bilingual	80	14	2	2	1	0	1	95	3	482
2014	Unilingual English	73	17	3	0	0	0	7	96	0	30
2014	Unilingual French	93	0	0	0	0	0	7	100	0	12
2014	Either English or French	90	7	0	3	0	0	0	97	3	26
2011	Bilingual	83	13	2	1	1	0	0	96	2	616
2011	Unilingual English	71	26	3	0	0	0	0	97	0	35
2011	Unilingual French	78	0	7	0	7	0	8	84	8	13
2011	Either English or French	77	16	0	4	0	0	3	96	4	25
2008	Bilingual	80	12	3	3	1	0	1	93	4	519
2008	Unilingual English	88	9	0	0	0	0	3	100	0	34
2008	Unilingual French	80	10	0	0	0	10	0	100	0	10
2008	Either English or French	95	0	0	0	0	0	5	100	0	20

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	62	21	8	5	2	1	2	85	7	411
2019	Either English or French	69	14	9	2	0	5	2	89	2	48
2017	Bilingual	55	24	8	4	4	2	3	83	8	337
2017	Unilingual English	67	12	4	8	4	0	4	82	13	24
2017	Either English or French	50	37	5	0	8	0	0	88	8	23
2014	Bilingual	52	24	7	4	3	4	5	84	8	482
2014	Unilingual English	46	14	14	7	10	0	10	66	18	30
2014	Unilingual French	65	8	0	0	8	0	19	90	10	12
2014	Either English or French	64	15	3	4	7	0	7	84	12	26
2011	Bilingual	33	26	13	9	7	3	9	67	19	619
2011	Unilingual English	34	34	13	11	5	3	0	69	17	36
2011	Unilingual French	37	18	15	15	14	0	0	56	30	13
2011	Either English or French	54	26	8	8	0	4	0	83	8	25

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	62	22	8	3	4	1	0	85	7	409
2019	Either English or French	64	16	11	3	3	2	2	83	5	48
2017	Bilingual	59	27	7	4	3	1	0	86	7	337
2017	Unilingual English	79	12	0	0	0	4	4	100	0	24
2017	Either English or French	62	20	15	4	0	0	0	82	4	23

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	53	26	10	6	5	0	0	79	11	411
2019	Either English or French	58	20	14	3	5	0	0	78	8	48
2017	Bilingual	55	24	10	7	3	1	0	80	10	335
2017	Unilingual English	54	29	4	4	0	4	4	91	4	24
2017	Either English or French	57	25	8	7	4	0	0	82	11	23
2014	Bilingual	54	29	8	4	4	1	0	84	8	482
2014	Unilingual English	40	37	10	7	7	0	0	77	14	30
2014	Unilingual French	57	20	0	0	16	0	7	83	17	12
2014	Either English or French	57	15	11	6	4	4	4	77	11	26

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	29	35	16	14	2	1	2	66	17	152

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	23	29	17	15	13	3	0	54	29	405
2019	Either English or French	52	23	4	6	0	15	0	88	7	48
2017	Bilingual	27	37	14	11	6	4	0	67	18	337
2017	Unilingual English	33	37	4	9	9	8	0	77	19	24
2017	Either English or French	34	41	12	0	0	13	0	87	0	23
2014	Bilingual	31	35	16	8	4	6	0	70	13	482
2014	Unilingual English	20	27	20	13	16	4	0	48	31	30
2014	Unilingual French	8	44	32	0	9	0	7	56	9	12
2014	Either English or French	28	21	14	7	11	19	0	61	22	26
2011	Bilingual	16	27	19	15	12	10	1	48	30	615
2011	Unilingual English	9	32	17	17	17	8	0	45	37	36
2011	Unilingual French	0	56	22	23	0	0	0	56	23	13
2011	Either English or French	20	19	30	9	8	14	0	45	20	24

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	19	28	18	16	18	1	0	48	34	406
2019	Either English or French	44	27	12	8	4	5	0	74	13	48
2017	Bilingual	21	35	16	16	10	2	1	58	27	337
2017	Unilingual English	16	30	21	12	13	8	0	50	28	24
2017	Either English or French	34	35	20	4	0	7	0	74	4	23
2014	Bilingual	27	34	18	12	6	2	0	63	19	482
2014	Unilingual English	13	33	10	17	26	0	0	47	43	30
2014	Unilingual French	20	32	24	17	0	0	7	56	18	12
2014	Either English or French	15	40	14	7	14	11	0	61	24	26
2011	Bilingual	16	30	21	16	14	4	0	47	31	616
2011	Unilingual English	12	18	22	29	17	3	0	30	47	35
2011	Unilingual French	11	37	29	8	0	15	0	56	9	13
2011	Either English or French	29	34	12	11	12	0	0	64	24	25
2008	Bilingual	16	26	20	17	18	3	0	44	35	520
2008	Unilingual English	12	29	12	18	21	9	0	45	42	34
2008	Unilingual French	30	10	30	30	0	0	0	40	30	10
2008	Either English or French	35	35	20	5	5	0	0	70	10	20

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	15	26	21	20	16	2	0	42	37	404
2019	Either English or French	31	22	22	10	4	10	0	59	16	48
2017	Bilingual	16	25	23	19	13	4	0	43	33	337
2017	Unilingual English	4	19	29	25	15	8	0	25	44	24
2017	Either English or French	27	23	26	13	0	11	0	56	15	23
2014	Bilingual	18	33	22	16	7	4	0	53	24	482
2014	Unilingual English	13	20	7	23	30	7	0	36	57	30
2014	Unilingual French	0	44	24	16	9	0	7	47	27	12
2014	Either English or French	15	21	24	0	25	15	0	42	30	26
2011	Bilingual	10	28	24	20	12	6	0	41	34	617
2011	Unilingual English	8	25	18	28	17	3	0	35	46	36
2011	Unilingual French	0	30	48	14	0	7	0	32	16	13
2011	Either English or French	15	22	20	24	4	14	0	44	33	25
2008	Bilingual	8	26	22	23	17	4	0	36	41	520
2008	Unilingual English	9	21	12	26	29	3	0	30	58	34
2008	Unilingual French	20	20	40	20	0	0	0	40	20	10
2008	Either English or French	20	30	20	10	5	15	0	59	18	20

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	16	23	22	21	17	1	0	39	38	405
2019	Either English or French	33	28	9	16	6	8	0	67	24	48
2017	Bilingual	17	33	20	15	11	4	0	52	27	336
2017	Unilingual English	7	29	12	25	24	4	0	37	51	24
2017	Either English or French	20	38	24	10	0	7	0	63	11	23
2014	Bilingual	21	32	17	18	9	2	0	54	28	482
2014	Unilingual English	14	27	3	34	23	0	0	40	56	30
2014	Unilingual French	8	44	17	16	8	0	7	56	26	12
2014	Either English or French	18	36	14	8	18	7	0	58	27	26
2011	Bilingual	15	32	20	19	12	3	0	48	31	616
2011	Unilingual English	11	33	17	23	16	0	0	44	39	36
2011	Unilingual French	15	30	33	14	0	7	0	48	16	13
2011	Either English or French	19	42	7	25	0	6	0	66	27	25
2008	Bilingual	15	32	17	19	15	2	0	48	35	519
2008	Unilingual English	18	29	0	32	18	3	0	48	52	34
2008	Unilingual French	20	20	10	50	0	0	0	40	50	10
2008	Either English or French	26	47	5	11	5	5	0	78	17	19

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	39	23	21	11	5	1	0	63	16	411
2019	Either English or French	50	27	11	4	3	5	0	82	7	48

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	17	38	19	15	10	0	0	56	25	407
2019	Either English or French	32	44	6	12	4	0	2	78	16	48
2017	Bilingual	24	42	18	10	7	1	0	66	16	336
2017	Unilingual English	19	38	16	9	19	0	0	56	28	24
2017	Either English or French	37	38	8	10	0	7	0	81	11	23
2014	Bilingual	32	44	13	7	3	1	0	77	10	481
2014	Unilingual English	17	46	13	20	4	0	0	63	24	30
2014	Unilingual French	16	44	17	8	8	0	7	65	17	12
2014	Either English or French	28	46	14	4	7	0	0	75	11	26
2011	Bilingual	30	39	13	11	5	2	0	71	16	614
2011	Unilingual English	20	43	12	19	6	0	0	64	25	36
2011	Unilingual French	8	60	16	8	8	0	0	68	16	12
2011	Either English or French	48	33	4	8	7	0	0	81	15	25

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	9	23	22	25	21	1	0	32	46	406
2019	Either English or French	19	27	20	14	10	8	2	51	27	48

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	36	34	14	9	4	2	0	72	13	409
2019	Either English or French	34	21	17	11	8	8	2	61	20	48
2017	Bilingual	41	38	7	6	4	2	1	82	11	336
2017	Unilingual English	34	29	9	16	8	4	0	65	25	24
2017	Either English or French	29	38	26	0	4	4	0	69	4	23
2014	Bilingual	49	32	8	6	2	1	1	84	9	481
2014	Unilingual English	40	44	3	10	0	3	0	87	10	30
2014	Unilingual French	32	44	24	0	0	0	0	76	0	12
2014	Either English or French	22	39	11	7	4	10	7	74	13	26
2011	Bilingual	27	32	12	14	10	5	1	62	25	618
2011	Unilingual English	22	31	13	14	11	6	3	58	27	36
2011	Unilingual French	12	49	0	16	16	8	0	65	35	12
2011	Either English or French	45	32	11	7	0	4	0	80	8	25
2008	Bilingual	36	29	10	10	9	6	1	69	20	520
2008	Unilingual English	29	47	9	6	3	6	0	81	9	34
2008	Unilingual French	20	40	10	20	0	10	0	67	22	10
2008	Either English or French	40	20	20	5	5	10	0	67	11	20

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	26	32	23	11	7	2	0	58	18	411
2019	Either English or French	35	33	25	2	3	2	2	70	4	48

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	17	18	23	13	14	13	2	42	31	410
2019	Either English or French	28	20	22	5	5	14	6	60	13	48
2017	Bilingual	16	26	17	11	13	12	4	51	29	337
2017	Unilingual English	24	4	12	25	13	23	0	35	49	24
2017	Either English or French	31	13	29	6	4	18	0	53	12	23
2014	Bilingual	20	20	21	13	12	11	4	46	29	482
2014	Unilingual English	16	20	14	14	30	7	0	39	46	30
2014	Unilingual French	8	52	32	8	0	0	0	60	8	12
2014	Either English or French	18	15	14	14	11	22	7	46	35	26
2011	Bilingual	10	15	18	19	17	16	6	32	45	616
2011	Unilingual English	6	18	13	26	28	6	3	26	60	36
2011	Unilingual French	18	15	37	8	0	15	7	43	10	13
2011	Either English or French	7	20	19	17	12	18	7	36	39	25

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	20	32	20	15	11	2	0	53	27	410
2019	Either English or French	30	31	26	0	6	6	2	65	6	48
2017	Bilingual	31	34	14	10	6	4	0	68	17	336
2017	Unilingual English	19	39	12	16	13	0	0	58	29	24
2017	Either English or French	38	27	22	10	0	4	0	67	10	22
2014	Bilingual	25	36	19	10	6	3	0	63	17	482
2014	Unilingual English	23	44	3	7	17	7	0	72	25	30
2014	Unilingual French	16	52	32	0	0	0	0	68	0	12
2014	Either English or French	15	40	11	7	11	17	0	66	21	26
2011	Bilingual	23	31	18	16	10	2	1	55	26	616
2011	Unilingual English	11	16	17	39	15	0	3	28	55	36
2011	Unilingual French	0	37	33	22	0	0	8	40	24	13
2011	Either English or French	35	11	32	8	14	0	0	46	23	25
2008	Bilingual	22	37	17	14	8	2	1	60	22	520
2008	Unilingual English	21	35	12	15	18	0	0	56	32	34
2008	Unilingual French	20	40	40	0	0	0	0	60	0	10
2008	Either English or French	30	30	25	0	10	5	0	63	11	20

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	15	24	19	18	20	3	2	40	39	409
2019	Either English or French	21	26	14	15	4	13	8	58	24	48
2017	Bilingual	18	23	15	16	18	4	6	46	38	336
2017	Unilingual English	0	23	12	28	34	0	3	24	64	24
2017	Either English or French	27	25	22	11	4	4	8	59	17	23
2014	Bilingual	14	21	15	21	21	3	5	38	46	482
2014	Unilingual English	10	13	10	10	47	3	7	26	63	30
2014	Unilingual French	0	16	39	24	9	12	0	18	37	12
2014	Either English or French	0	18	14	18	25	14	11	24	57	26
2011	Bilingual	12	19	15	24	24	3	3	33	52	619
2011	Unilingual English	3	6	20	18	50	0	3	9	71	36
2011	Unilingual French	0	7	30	47	7	0	8	8	59	13
2011	Either English or French	20	12	17	18	30	0	3	33	50	25
2008	Bilingual	16	28	14	19	18	2	3	47	38	519
2008	Unilingual English	15	18	12	15	41	0	0	32	56	34
2008	Either English or French	16	32	21	5	16	11	0	53	24	19

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	57	20	11	4	4	0	3	80	8	411
2019	Either English or French	62	15	14	0	0	5	4	84	0	48

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	63	9	7	4	3	2	12	84	8	411
2019	Either English or French	45	17	8	4	13	7	6	71	20	48

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	53	20	14	5	3	2	3	77	8	410
2019	Either English or French	57	22	10	3	0	5	4	86	3	48

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	44	19	16	7	5	2	6	69	14	408
2019	Either English or French	53	17	9	4	0	13	4	85	5	48

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	55	14	9	7	6	3	7	76	14	411
2019	Either English or French	53	12	8	0	12	7	8	76	14	48

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	68	13	9	3	1	2	5	86	5	412
2019	Either English or French	63	14	7	4	2	7	4	85	7	48

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	74	8	5	3	4	3	4	87	7	408
2019	Either English or French	71	4	11	0	2	9	4	85	2	48

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	77	6	4	1	2	2	8	92	3	404
2019	Either English or French	75	6	7	0	2	7	4	90	2	48

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	24	39	23	6	7	2	0	64	13	411
2019	Either English or French	22	46	15	4	4	9	0	75	9	48
2017	Bilingual	25	35	21	8	6	3	1	63	15	336
2017	Unilingual English	15	47	13	13	8	4	0	65	22	24
2017	Either English or French	52	25	15	4	0	4	0	81	4	23

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	34	36	15	9	5	1	0	71	14	410
2019	Either English or French	46	33	6	5	0	9	0	88	5	48
2017	Bilingual	45	38	8	5	2	1	0	84	8	337
2017	Unilingual English	39	32	8	13	8	0	0	71	21	24
2017	Either English or French	44	39	8	6	0	4	0	86	6	23
2014	Bilingual	44	39	9	3	2	3	0	86	5	482
2014	Unilingual English	37	40	0	17	6	0	0	77	23	30
2014	Unilingual French	16	61	16	0	0	0	7	83	0	12
2014	Either English or French	53	29	4	3	8	4	0	85	11	26
2011	Bilingual	29	38	16	6	4	5	0	71	11	615
2011	Unilingual English	23	33	19	8	8	9	0	61	18	36
2011	Unilingual French	18	45	23	7	0	7	0	68	8	13
2011	Either English or French	30	40	18	12	0	0	0	69	12	25

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	37	32	18	4	5	3	1	72	9	410
2019	Either English or French	40	24	22	2	2	10	0	71	5	48
2017	Bilingual	44	37	11	3	0	4	0	85	4	335
2017	Unilingual English	50	29	8	0	8	4	0	83	9	24
2017	Either English or French	47	36	11	6	0	0	0	83	6	23
2014	Bilingual	42	34	12	2	1	8	0	83	3	481
2014	Unilingual English	40	37	17	6	0	0	0	77	6	30
2014	Unilingual French	32	52	15	0	0	0	0	85	0	12
2014	Either English or French	43	25	11	3	7	7	4	76	12	26

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	44	35	11	4	6	0	79	10	409
2019	Either English or French	65	22	11	2	0	0	87	2	48
2017	Bilingual	46	37	8	5	3	0	83	9	337
2017	Unilingual English	45	34	12	9	0	0	79	9	24
2017	Either English or French	78	22	0	0	0	0	100	0	23
2014	Bilingual	51	35	9	2	2	0	86	5	482
2014	Unilingual English	43	40	3	10	4	0	83	13	30
2014	Unilingual French	24	44	32	0	0	0	68	0	12
2014	Either English or French	56	23	10	0	7	4	82	8	26
2011	Bilingual	33	39	15	7	6	1	72	13	614
2011	Unilingual English	31	43	7	14	6	0	73	19	36
2011	Unilingual French	15	55	22	7	0	0	70	7	13
2011	Either English or French	41	36	14	8	0	0	77	8	25
2008	Bilingual	30	38	13	11	7	0	69	18	516
2008	Unilingual English	32	44	9	12	3	0	76	15	34
2008	Unilingual French	30	20	50	0	0	0	50	0	10
2008	Either English or French	58	32	5	0	5	0	89	5	19

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	26	28	18	13	13	1	0	55	27	411
2019	Either English or French	43	31	10	6	3	6	2	80	9	48
2017	Bilingual	25	32	20	11	10	2	0	58	21	336
2017	Unilingual English	11	41	12	23	13	0	0	52	36	24
2017	Either English or French	41	36	15	8	0	0	0	77	8	23
2014	Bilingual	24	35	20	12	7	2	0	60	20	482
2014	Unilingual English	23	23	14	10	29	0	0	46	40	30
2014	Unilingual French	0	36	48	16	0	0	0	36	16	12
2014	Either English or French	33	33	6	0	25	0	4	68	26	26
2011	Bilingual	15	24	25	19	16	1	0	40	35	615
2011	Unilingual English	9	28	18	16	26	3	0	38	43	36
2011	Unilingual French	11	37	38	0	14	0	0	48	14	13
2011	Either English or French	32	20	20	17	11	0	0	53	28	24

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	28	30	17	12	12	1	0	58	25	409
2019	Either English or French	40	35	9	8	3	4	2	80	11	48
2017	Bilingual	25	38	18	12	6	0	1	63	19	337
2017	Unilingual English	19	33	23	16	9	0	0	52	25	24
2017	Either English or French	44	35	17	4	0	0	0	79	4	23
2014	Bilingual	27	38	17	11	5	1	0	66	17	482
2014	Unilingual English	23	27	7	20	23	0	0	50	43	30
2014	Unilingual French	8	52	25	8	0	0	7	65	9	12
2014	Either English or French	32	36	3	13	15	0	0	68	28	26
2011	Bilingual	18	30	23	18	12	1	0	47	30	615
2011	Unilingual English	9	34	16	33	9	0	0	43	42	36
2011	Unilingual French	0	41	45	0	14	0	0	41	14	13
2011	Either English or French	31	27	18	21	4	0	0	58	25	25
2008	Bilingual	21	31	20	16	12	0	0	52	28	520
2008	Unilingual English	18	35	15	24	9	0	0	53	32	34
2008	Unilingual French	30	20	10	40	0	0	0	50	40	10
2008	Either English or French	45	15	25	5	5	5	0	63	11	20

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	26	23	20	14	13	4	1	51	28	411
2019	Either English or French	26	25	17	10	9	13	0	59	21	48
2017	Bilingual	26	29	13	17	8	4	2	59	27	337
2017	Unilingual English	16	17	17	26	21	4	0	34	49	24
2017	Either English or French	26	13	21	21	14	0	4	41	37	23
2014	Bilingual	25	28	20	10	11	5	0	57	22	482
2014	Unilingual English	23	10	7	17	36	7	0	35	57	30
2014	Unilingual French	28	8	48	8	8	0	0	36	16	12
2014	Either English or French	13	14	15	28	11	12	7	34	48	26
2011	Bilingual	17	23	19	17	18	5	1	43	37	615
2011	Unilingual English	9	22	19	16	34	0	0	31	50	36
2011	Unilingual French	8	22	26	7	7	22	8	43	21	13
2011	Either English or French	23	24	19	31	4	0	0	46	35	25
2008	Bilingual	22	23	20	15	16	5	0	47	32	520
2008	Unilingual English	12	24	18	24	15	9	0	39	42	34
2008	Unilingual French	20	20	20	10	20	10	0	44	33	10
2008	Either English or French	35	25	10	20	5	5	0	63	26	20

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Bilingual	43	22	35	412
2019	Either English or French	39	24	37	48
2017	Bilingual	39	29	32	337
2017	Unilingual English	50	21	28	24
2017	Either English or French	54	19	26	23
2014	Bilingual	36	27	37	482
2014	Unilingual English	50	10	40	30
2014	Unilingual French	24	35	41	12
2014	Either English or French	51	10	39	26
2011	Bilingual	44	24	32	615
2011	Unilingual English	53	14	33	36
2011	Unilingual French	15	23	62	13
2011	Either English or French	46	34	20	25

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Bilingual	8	18	62	1	6	5	177
2019	Either English or French	0	5	22	5	54	15	19
2017	Bilingual	11	12	54	5	10	8	130
2017	Unilingual English	22	13	57	8	0	0	12
2017	Either English or French	0	6	23	6	64	0	12
2014	Bilingual	12	20	50	5	9999	13	173
2014	Unilingual English	7	0	80	7	9999	6	15
2014	Either English or French	0	22	34	0	9999	44	13
2011	Bilingual	12	16	65	2	9999	5	279
2011	Unilingual English	6	6	85	0	9999	4	19
2011	Either English or French	0	15	68	0	9999	18	12

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	30	45	10	6	2	1	6	81	8	408
2019	Either English or French	20	33	13	22	4	0	8	58	28	48

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	49	26	11	1	2	5	7	85	3	408
2019	Either English or French	41	19	15	0	2	15	8	79	2	48

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	13	87	412
2019	Unilingual English	29	71	34

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	45	55	54

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	63	37	54

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	54

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Unilingual English	0	100	10

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	37	63	54

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	53	47	54

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	45	55	54

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	44	56	54

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	50	50	54

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	59	41	54

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	26	74	54

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Unilingual English	0	100	10

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	9	91	54

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	45	55	54

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	20	80	54

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	21	79	54

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	64	36	53

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	31	69	53

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	15	85	53

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	17	83	53

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	14	86	53

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	9	91	53

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	16	84	53

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	20	80	53

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	26	74	46

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	25	75	46

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	17	83	46

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	22	78	46

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	11	89	46

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	47	53	46

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	49	51	46

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	12	88	46

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	15	85	46

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	21	79	411
2019	Unilingual English	28	72	34

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	15	13	21	9	7	29	7	43	24	410
2019	Either English or French	13	7	14	7	0	35	25	49	17	47
2017	Bilingual	16	16	18	7	6	31	6	51	21	337
2017	Unilingual English	13	20	17	4	12	34	0	50	25	24
2017	Either English or French	34	9	14	0	4	26	12	71	6	23
2014	Bilingual	14	18	20	7	6	29	6	49	19	482
2014	Unilingual English	10	20	20	0	20	23	6	43	28	30
2014	Unilingual French	0	16	53	0	0	8	23	23	0	12
2014	Either English or French	22	11	13	3	8	44	0	57	19	26

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	25	28	23	6	7	11	1	59	14	411
2019	Either English or French	34	22	14	4	0	20	5	75	6	48
2017	Bilingual	28	34	14	5	4	12	1	73	11	336
2017	Unilingual English	33	30	5	9	9	15	0	74	21	23
2017	Either English or French	55	19	11	4	0	11	0	83	4	23
2014	Bilingual	26	34	20	4	3	12	1	69	8	482
2014	Unilingual English	16	36	14	7	10	13	3	63	20	30
2014	Unilingual French	8	44	25	0	0	8	15	68	0	12
2014	Either English or French	39	29	11	0	11	11	0	76	12	26
2011	Bilingual	20	31	19	9	6	15	0	60	17	615
2011	Unilingual English	12	36	28	14	3	5	3	52	18	36
2011	Unilingual French	18	30	37	7	8	0	0	48	15	13
2011	Either English or French	35	27	16	8	0	14	0	71	10	25

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	7	93	409
2019	Unilingual English	16	84	34

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	54	46	26

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	26

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	25	75	25

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	38	62	25

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	21	79	25

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	34	66	25

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	23	77	25

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	32	68	25

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	41	59	25

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	28	72	25

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	25	75	25

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	0	100	25

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	41	59	25

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	10	90	410
2019	Unilingual English	14	86	34

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	16	14	21	4	4	32	9	52	13	411
2019	Either English or French	13	8	17	0	0	40	23	56	0	48
2017	Bilingual	17	14	22	3	2	37	5	54	9	337
2017	Unilingual English	16	0	17	0	4	54	9	43	11	24
2017	Either English or French	29	16	18	0	0	33	4	71	0	23
2014	Bilingual	16	13	19	2	3	37	10	55	10	482
2014	Unilingual English	3	23	21	7	13	23	10	40	30	30
2014	Unilingual French	7	60	8	0	0	17	8	89	0	12
2014	Either English or French	18	14	15	3	7	40	4	57	18	26

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	26	27	22	5	4	14	2	63	10	411
2019	Either English or French	39	23	15	0	0	17	7	81	0	48
2017	Bilingual	33	32	15	2	1	15	1	78	5	337
2017	Unilingual English	31	25	0	4	4	31	4	87	13	24
2017	Either English or French	51	26	12	0	0	11	0	87	0	23
2014	Bilingual	30	27	18	1	2	19	2	72	5	482
2014	Unilingual English	17	33	21	4	6	17	3	62	12	30
2014	Unilingual French	7	68	9	0	0	8	8	90	0	12
2014	Either English or French	43	22	8	3	7	17	0	79	12	26
2011	Bilingual	26	31	17	5	3	18	0	71	9	619
2011	Unilingual English	23	30	27	5	0	14	0	62	6	36
2011	Unilingual French	26	30	23	0	0	22	0	71	0	13
2011	Either English or French	36	21	23	8	0	11	0	65	9	25

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	28	26	23	12	11	0	0	54	24	411
2019	Either English or French	27	28	15	11	14	2	2	58	26	48
2017	Bilingual	24	24	20	11	17	0	3	50	29	337
2017	Unilingual English	18	34	8	8	32	0	0	51	40	23
2017	Either English or French	44	19	6	15	17	0	0	62	32	23

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	19	27	25	14	14	1	47	28	411
2019	Either English or French	50	23	14	13	0	0	73	13	48
2017	Bilingual	17	24	30	16	11	1	42	27	337
2017	Unilingual English	27	16	28	8	21	0	43	29	24
2017	Either English or French	41	17	30	11	0	0	58	11	23

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	21	30	24	12	12	1	51	25	404
2019	Either English or French	65	11	16	8	0	0	76	8	48
2017	Bilingual	18	28	27	16	9	2	47	25	336
2017	Unilingual English	16	35	16	16	17	0	51	33	24
2017	Either English or French	41	32	19	7	0	0	73	7	23

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	16	22	25	18	19	1	38	37	405
2019	Either English or French	38	20	22	18	2	0	58	21	48
2017	Bilingual	13	21	23	24	17	2	35	42	337
2017	Unilingual English	18	24	32	0	26	0	42	26	24
2017	Either English or French	31	29	25	15	0	0	60	15	23

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	46	23	12	8	5	0	5	73	14	410
2019	Either English or French	59	22	10	9	0	0	0	81	9	47
2017	Bilingual	39	25	20	7	2	1	7	69	10	336
2017	Unilingual English	42	9	27	5	5	0	14	59	11	22
2017	Either English or French	73	19	0	4	0	4	0	96	4	23

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	39	26	18	9	7	1	66	16	408
2019	Either English or French	48	19	24	4	4	0	67	8	48
2017	Bilingual	29	31	19	10	8	2	61	19	336
2017	Unilingual English	38	13	12	20	17	0	51	37	24
2017	Either English or French	54	21	14	8	4	0	75	12	23

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	27	28	22	12	10	1	1	56	22	412
2019	Either English or French	36	39	10	10	4	0	0	76	15	48
2017	Bilingual	27	32	18	15	7	1	1	59	22	335
2017	Unilingual English	28	18	33	21	0	0	0	46	21	24
2017	Either English or French	62	20	15	4	0	0	0	81	4	23

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	17	26	27	17	13	0	43	30	406
2019	Either English or French	26	32	22	12	8	0	58	20	48
2017	Bilingual	17	26	26	16	14	1	44	30	335
2017	Unilingual English	8	24	43	12	13	0	32	25	24
2017	Either English or French	34	41	18	3	4	0	75	7	23

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	21	26	23	18	12	1	47	30	409
2019	Either English or French	31	31	15	13	10	0	62	23	48
2017	Bilingual	22	26	21	18	11	2	49	30	335
2017	Unilingual English	16	11	27	29	17	0	27	45	24
2017	Either English or French	25	46	14	15	0	0	71	15	23

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	40	26	13	9	10	0	1	67	20	410
2019	Either English or French	48	20	25	7	0	0	0	68	7	48

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	32	30	19	10	6	0	2	63	17	406
2019	Either English or French	51	26	14	9	0	0	0	77	9	47
2017	Bilingual	30	28	21	9	9	1	2	60	18	335
2017	Unilingual English	26	31	16	13	13	0	0	58	26	24
2017	Either English or French	37	51	4	4	4	0	0	88	8	22

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	56	22	10	6	3	2	80	10	410
2019	Either English or French	57	18	17	0	5	2	77	6	48
2017	Bilingual	58	20	10	5	5	2	80	10	335
2017	Unilingual English	40	36	8	8	8	0	76	16	24
2017	Either English or French	85	11	0	4	0	0	96	4	23

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	72	11	6	1	3	1	5	89	4	409
2019	Either English or French	75	13	7	2	0	0	3	91	2	48
2017	Bilingual	73	11	4	3	3	1	5	90	6	337
2017	Unilingual English	71	8	4	13	4	0	0	79	17	24
2017	Either English or French	89	4	4	4	0	0	0	93	4	23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	66	12	9	4	5	1	3	82	9	410
2019	Either English or French	88	8	0	3	2	0	0	96	4	48
2017	Bilingual	60	23	8	3	1	0	4	86	5	337
2017	Unilingual English	40	24	15	12	8	0	0	65	21	24
2017	Either English or French	82	11	0	7	0	0	0	93	7	23

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	55	27	12	2	2	1	83	5	408
2019	Either English or French	69	21	10	0	0	0	90	0	48
2017	Bilingual	62	16	9	5	5	3	81	10	336
2017	Unilingual English	60	19	13	4	4	0	79	8	24
2017	Either English or French	81	11	0	4	4	0	93	7	23

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	55	18	13	6	6	1	1	74	12	406
2019	Either English or French	68	21	9	3	0	0	0	89	3	47
2017	Bilingual	60	13	6	2	0	0	18	90	2	336
2017	Unilingual English	47	8	4	0	0	0	41	93	0	24
2017	Either English or French	71	7	0	0	0	0	22	100	0	23

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	55	12	8	2	1	0	21	86	4	408
2019	Either English or French	78	6	0	0	0	0	15	100	0	48
2017	Bilingual	73	15	4	0	0	1	7	96	1	335
2017	Unilingual English	64	17	6	0	0	0	13	93	0	24
2017	Either English or French	73	8	0	0	0	0	19	100	0	22

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	76	11	5	1	1	0	6	93	2	409
2019	Either English or French	79	11	4	0	2	0	4	94	2	47
2017	Bilingual	63	15	8	2	4	1	6	84	7	337
2017	Unilingual English	69	8	8	4	6	0	4	81	11	24
2017	Either English or French	43	19	28	0	6	0	4	65	6	23

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	70	10	8	4	4	1	3	84	8	408
2019	Either English or French	57	12	6	13	8	0	4	72	22	48
2017	Bilingual	52	26	10	4	3	0	5	82	7	337
2017	Unilingual English	48	27	12	4	0	0	8	82	5	24
2017	Either English or French	68	15	10	4	0	0	4	86	4	23

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	53	25	13	3	3	0	2	80	6	407
2019	Either English or French	60	20	16	2	0	0	2	81	3	48

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	15	30	36	15	4	0	0	45	19	412
2019	Either English or French	19	34	34	9	0	2	2	55	9	48
2017	Bilingual	11	30	34	16	7	1	0	42	23	336
2017	Unilingual English	20	12	55	9	4	0	0	32	13	24
2017	Either English or French	29	36	13	15	4	0	4	67	19	23

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	11	19	35	23	12	0	35	30	408
2019	Either English or French	7	9	43	21	21	0	41	16	48
2017	Bilingual	8	22	35	22	12	1	34	31	337
2017	Unilingual English	13	13	57	12	4	0	17	26	23
2017	Either English or French	0	11	23	32	31	4	65	12	23

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	24	37	23	10	4	3	63	14	411
2019	Either English or French	26	31	33	3	2	6	60	4	47
2017	Bilingual	33	41	14	5	4	3	76	9	337
2017	Unilingual English	38	50	8	0	4	0	88	4	24
2017	Either English or French	51	24	18	4	0	4	78	4	22

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	20	33	22	14	9	2	53	24	408
2019	Either English or French	19	51	17	6	5	2	71	11	48
2017	Bilingual	21	40	13	11	12	2	62	24	335
2017	Unilingual English	15	41	12	13	19	0	56	32	24
2017	Either English or French	43	33	16	4	4	0	76	8	23

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	17	83	410
2019	Either English or French	9	91	48
2017	Bilingual	17	83	337
2017	Unilingual English	36	64	24
2014	Bilingual	16	84	481
2014	Unilingual English	17	83	30

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	82	18	71
2017	Bilingual	86	14	58
2014	Bilingual	86	14	77

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	44	40	6	4	7	83	11	58
2017	Bilingual	50	36	6	6	2	86	8	50
2014	Bilingual	61	25	2	11	2	86	13	66

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	23	35	22	10	9	1	1	23	77	412
2019	Either English or French	38	24	15	8	6	9	0	42	58	48
2017	Bilingual	36	22	19	10	11	2	1	37	63	337
2017	Unilingual English	29	29	12	4	23	4	0	30	70	24
2017	Either English or French	23	17	16	0	30	13	0	26	74	23

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	57	43	311
2019	Either English or French	59	41	26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Bilingual	41	59	306
2019	Either English or French	67	33	26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	14	27	19	16	13	2	9	46	33	307
2019	Either English or French	17	17	22	23	11	0	10	38	38	26
2017	Bilingual	11	25	17	16	18	1	10	42	39	205
2017	Unilingual English	6	30	6	20	19	0	19	44	49	15
2017	Either English or French	28	18	17	21	16	0	0	46	38	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	8	17	20	20	27	1	8	27	51	307
2019	Either English or French	17	15	26	19	20	0	3	33	40	26
2017	Bilingual	1	13	16	18	39	3	10	16	66	205
2017	Unilingual English	0	13	0	18	69	0	0	13	87	16
2017	Either English or French	6	0	6	42	46	0	0	6	88	15

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Bilingual	32	22	16	12	11	1	6	58	25	405
2019	Either English or French	42	21	12	5	5	11	4	74	11	48

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 99. What are the language requirements of your position?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment