2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	35	5	10	5	0	79	15	36
2019	Communications or public affairs	55	42	0	2	0	0	98	2	37
2019	Administration and operations	36	51	5	7	1	0	87	8	91
2019	Human resources	33	46	3	13	5	0	79	18	63
2019	Financial management	41	33	0	12	14	0	73	27	19
2019	Information technology	43	34	11	9	4	0	77	12	52
2019	Policy	57	31	0	8	5	0	88	12	25
2019	Project management	51	30	11	7	0	0	82	7	27
2019	Other services to the public	44	33	17	6	0	0	77	6	12
2019	None of the above	39	45	5	9	1	0	84	10	72
2017	Client contact centre	39	42	6	13	0	0	81	13	17
2017	Communications or public affairs	45	48	0	7	0	0	93	7	14
2017	Administration and operations	46	42	4	5	3	0	89	8	80
2017	Human resources	33	50	8	9	0	0	83	9	75
2017	Financial management	52	35	0	13	0	0	87	13	17
2017	Information technology	36	32	11	18	3	0	68	21	37
2017	Policy	39	44	4	12	0	0	83	12	17
2017	None of the above	34	47	5	8	6	0	81	14	63
2014	Client contact centre	37	41	5	12	5	0	78	17	39
2014	Communications or public affairs	36	28	7	29	0	0	64	29	16
2014	Administration and operations	44	41	4	11	1	0	84	12	129
2014	Human resources	31	56	4	4	6	0	87	10	82
2014	Financial management	53	47	0	0	0	0	100	0	23
2014	Information management	52	48	0	0	0	0	100	0	15
2014	Information technology	36	51	7	4	2	0	87	6	51
2014	Evaluation	15	78	0	8	0	0	92	8	13
2014	Other services to the public	35	48	11	6	0	0	83	6	17
2014	None of the above	22	52	7	16	2	1	75	18	125

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	42	9	11	0	0	80	11	35
2019	Communications or public affairs	64	24	10	2	0	0	88	2	38
2019	Administration and operations	69	15	7	6	4	0	83	9	91
2019	Human resources	40	40	10	5	5	0	80	10	62
2019	Financial management	71	19	5	5	0	0	91	5	19
2019	Information technology	56	29	6	3	6	0	85	9	52
2019	Policy	76	12	0	4	8	0	88	12	25
2019	Project management	63	26	3	4	3	0	89	7	27
2019	Other services to the public	74	16	10	0	0	0	90	0	12
2019	None of the above	70	19	6	5	0	0	89	5	72
2017	Client contact centre	53	36	0	0	11	0	89	11	17
2017	Communications or public affairs	59	41	0	0	0	0	100	0	14
2017	Administration and operations	67	24	4	4	1	1	92	5	80
2017	Human resources	56	24	11	8	1	0	79	9	75
2017	Financial management	65	23	6	6	0	0	88	6	17
2017	Information technology	49	27	8	16	0	0	76	16	37
2017	Policy	75	15	0	11	0	0	89	11	17
2017	None of the above	56	27	9	5	3	0	83	8	63
2014	Client contact centre	54	26	7	8	5	0	80	13	39
2014	Communications or public affairs	51	49	0	0	0	0	100	0	16
2014	Administration and operations	56	25	6	9	3	0	81	13	129
2014	Human resources	39	30	10	19	2	0	68	22	82
2014	Financial management	53	33	8	5	0	0	87	5	23
2014	Information management	61	33	0	7	0	0	93	7	15
2014	Information technology	46	30	16	5	2	0	76	7	51
2014	Evaluation	69	31	0	0	0	0	100	0	13
2014	Other services to the public	52	37	5	6	0	0	89	6	17
2014	None of the above	59	23	6	8	4	0	82	12	125

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	31	0	0	5	0	0	95	5	34
2019	Communications or public affairs	40	40	7	11	2	0	0	80	13	38
2019	Administration and operations	49	33	10	5	2	0	0	83	7	91
2019	Human resources	48	28	6	13	3	2	0	77	16	63
2019	Financial management	41	39	10	10	0	0	0	81	10	19
2019	Information technology	31	35	11	21	2	0	0	66	23	52
2019	Policy	33	39	0	28	0	0	0	72	28	25
2019	Project management	48	24	21	7	0	0	0	72	7	27
2019	Other services to the public	47	35	0	10	8	0	0	82	18	12
2019	None of the above	48	29	7	13	3	0	0	77	16	72
2017	Client contact centre	45	36	11	7	0	0	0	82	7	17
2017	Communications or public affairs	42	58	0	0	0	0	0	100	0	14
2017	Administration and operations	60	26	6	5	3	0	0	86	8	80
2017	Human resources	39	39	3	13	6	0	0	78	19	75
2017	Financial management	55	26	0	20	0	0	0	80	20	16
2017	Information technology	41	46	5	5	3	0	0	87	8	37
2017	Policy	53	22	5	15	5	0	0	74	20	17
2017	None of the above	37	41	8	6	8	0	0	78	14	63
2014	Client contact centre	50	30	10	10	0	0	0	80	10	39
2014	Communications or public affairs	34	55	0	6	6	0	0	89	11	16
2014	Administration and operations	53	29	5	9	3	0	0	82	12	129
2014	Human resources	40	42	7	5	5	0	0	83	10	82
2014	Financial management	52	43	0	5	0	0	0	95	5	23
2014	Information management	46	40	14	0	0	0	0	86	0	15
2014	Information technology	40	48	6	4	2	0	0	89	6	51
2014	Evaluation	30	63	0	0	8	0	0	92	8	13
2014	Other services to the public	46	42	0	6	6	0	0	88	12	17
2014	None of the above	40	39	6	10	4	0	1	80	14	125

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	40	17	10	11	0	0	62	21	35
2019	Communications or public affairs	28	46	15	5	2	4	0	77	7	38
2019	Administration and operations	25	46	9	14	6	0	0	71	20	91
2019	Human resources	29	32	18	14	5	2	2	62	19	63
2019	Financial management	18	26	16	22	18	0	0	44	40	19
2019	Information technology	31	42	22	4	0	2	0	74	4	51
2019	Policy	27	45	12	12	4	0	0	72	16	25
2019	Project management	37	40	11	12	0	0	0	77	12	27
2019	Other services to the public	37	55	8	0	0	0	0	92	0	12
2019	None of the above	39	33	15	9	5	0	0	72	13	72
2018	Client contact centre	27	45	8	16	4	0	0	72	20	25
2018	Communications or public affairs	26	41	4	25	4	0	0	67	29	23
2018	Security	53	26	9	12	0	0	0	79	12	11
2018	Administration and operations	22	49	12	12	3	0	2	72	16	113
2018	Human resources	29	50	7	8	3	3	0	81	12	71
2018	Financial management	40	22	18	11	8	0	0	63	19	26
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	32	34	8	8	19	0	0	65	27	12
2018	Information technology	45	33	9	8	2	0	2	80	11	37
2018	Policy	59	34	7	0	0	0	0	93	0	12
2018	Project management	38	39	6	17	0	0	0	78	17	18
2018	Other services to the public	30	48	8	0	6	0	8	85	6	15
2018	None of the above	31	34	11	14	8	0	2	66	22	60
2017	Client contact centre	22	41	13	17	6	0	0	63	23	17
2017	Communications or public affairs	22	58	20	0	0	0	0	80	0	14
2017	Administration and operations	36	33	16	9	5	0	1	70	14	80
2017	Human resources	39	34	14	6	5	0	2	74	12	75
2017	Financial management	40	46	8	6	0	0	0	86	6	15
2017	Information technology	41	34	17	3	5	0	0	75	8	37
2017	Policy	21	51	15	14	0	0	0	71	14	17
2017	None of the above	32	28	16	13	9	0	2	62	22	63
2014	Client contact centre	42	31	15	10	3	0	0	73	13	39
2014	Communications or public affairs	34	44	6	17	0	0	0	78	17	16
2014	Administration and operations	35	36	13	13	3	0	0	71	16	129
2014	Human resources	37	41	14	3	5	0	0	78	8	82
2014	Financial management	36	56	4	0	4	0	0	92	4	23
2014	Information management	25	54	14	7	0	0	0	79	7	15
2014	Information technology	26	37	21	13	4	0	0	62	16	51
2014	Evaluation	22	39	23	15	0	0	0	61	15	13
2014	Other services to the public	23	45	21	12	0	0	0	67	12	17
2014	None of the above	28	43	9	11	5	2	2	74	17	125

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	41	9	0	5	0	0	86	5	35
2019	Communications or public affairs	52	28	15	5	0	0	0	80	5	38
2019	Administration and operations	49	34	7	5	4	0	0	83	10	91
2019	Human resources	40	45	8	3	2	2	0	87	5	62
2019	Financial management	29	23	29	10	9	0	0	53	19	19
2019	Information technology	43	42	13	2	0	0	0	85	2	52
2019	Policy	57	23	12	4	4	0	0	80	8	25
2019	Project management	56	21	7	5	8	3	0	79	13	27
2019	Other services to the public	34	38	10	10	8	0	0	72	18	12
2019	None of the above	57	24	11	7	0	0	0	82	7	71
2017	Client contact centre	39	37	6	13	6	0	0	76	18	17
2017	Communications or public affairs	50	44	0	7	0	0	0	93	7	14
2017	Administration and operations	60	30	5	0	4	1	0	91	4	80
2017	Human resources	45	39	10	5	0	0	0	84	5	75
2017	Financial management	46	36	0	11	6	0	0	83	17	17
2017	Information technology	51	35	6	5	3	0	0	86	8	37
2017	Policy	80	0	15	5	0	0	0	80	5	17
2017	None of the above	41	37	8	8	6	0	0	78	14	62
2014	Client contact centre	57	31	7	3	3	0	0	88	5	39
2014	Communications or public affairs	34	44	11	11	0	0	0	78	11	16
2014	Administration and operations	51	35	8	4	1	0	0	86	5	129
2014	Human resources	51	39	5	1	2	1	0	91	4	82
2014	Financial management	47	43	0	9	0	0	0	91	9	23
2014	Information management	60	27	7	7	0	0	0	86	7	15
2014	Information technology	44	43	13	0	0	0	0	87	0	51
2014	Evaluation	38	46	15	0	0	0	0	85	0	13
2014	Other services to the public	60	28	12	0	0	0	0	88	0	17
2014	None of the above	51	38	5	2	2	1	1	91	4	125

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	48	3	3	5	0	0	89	8	34
2019	Communications or public affairs	62	29	5	5	0	0	0	91	5	38
2019	Administration and operations	55	28	6	3	6	0	1	84	10	91
2019	Human resources	38	35	7	9	8	3	0	75	18	63
2019	Financial management	32	25	29	0	14	0	0	58	14	19
2019	Information technology	43	41	13	2	0	0	0	85	2	52
2019	Policy	53	32	8	8	0	0	0	85	8	25
2019	Project management	53	25	7	10	4	0	0	78	14	27
2019	Other services to the public	51	33	10	6	0	0	0	84	6	12
2019	None of the above	59	28	4	8	1	0	0	86	9	72
2018	Client contact centre	43	40	13	4	0	0	0	83	4	25
2018	Communications or public affairs	22	35	31	4	8	0	0	56	12	23
2018	Security	65	0	26	0	9	0	0	65	9	11
2018	Administration and operations	52	34	3	8	4	0	0	85	11	112
2018	Human resources	58	31	7	0	3	1	0	90	3	71
2018	Financial management	37	37	13	4	8	0	0	74	12	26
2018	Procurement	50	30	0	10	10	0	0	80	20	10
2018	Information management	42	42	0	8	8	0	0	84	16	12
2018	Information technology	46	31	18	3	2	0	0	76	6	37
2018	Policy	76	24	0	0	0	0	0	100	0	12
2018	Project management	55	17	23	5	0	0	0	72	5	18
2018	Other services to the public	28	49	15	8	0	0	0	78	8	15
2018	None of the above	49	35	2	3	9	0	2	86	13	60
2017	Client contact centre	35	46	6	6	6	0	0	81	13	16
2017	Communications or public affairs	35	52	7	0	7	0	0	87	7	14
2017	Administration and operations	59	25	9	4	2	0	1	85	6	79
2017	Human resources	52	29	5	10	4	0	0	80	14	75
2017	Financial management	62	13	0	12	7	0	7	80	20	17
2017	Information technology	41	43	8	3	5	0	0	84	8	37
2017	Policy	74	15	6	5	0	0	0	89	5	17
2017	None of the above	44	28	9	8	8	0	2	74	16	62
2014	Client contact centre	44	44	10	0	3	0	0	87	3	39
2014	Communications or public affairs	37	34	18	6	0	0	6	75	6	16
2014	Administration and operations	52	28	7	6	6	0	2	81	13	129
2014	Human resources	43	35	7	9	6	0	0	78	15	82
2014	Financial management	45	43	4	0	8	0	0	87	8	23
2014	Information management	54	27	0	12	0	0	7	87	13	15
2014	Information technology	40	35	12	9	2	0	2	77	11	51
2014	Evaluation	46	39	15	0	0	0	0	85	0	13
2014	Other services to the public	57	25	18	0	0	0	0	82	0	17
2014	None of the above	48	32	8	6	6	0	1	80	12	125

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	39	15	6	9	0	70	15	35
2019	Communications or public affairs	37	34	15	12	2	0	70	14	38
2019	Administration and operations	35	31	20	6	7	0	67	13	91
2019	Human resources	35	33	11	11	8	2	69	20	63
2019	Financial management	35	45	7	5	9	0	80	13	19
2019	Information technology	25	50	8	13	4	0	75	17	52
2019	Policy	58	32	0	10	0	0	90	10	25
2019	Project management	46	22	8	20	4	0	68	24	27
2019	Other services to the public	61	23	10	6	0	0	84	6	12
2019	None of the above	40	36	9	10	5	0	76	14	72
2018	Client contact centre	23	42	21	4	9	0	66	13	24
2018	Communications or public affairs	22	51	15	12	0	0	73	12	23
2018	Security	52	27	0	12	9	0	79	21	11
2018	Administration and operations	33	41	12	10	5	0	74	15	113
2018	Human resources	45	42	7	1	5	0	87	7	71
2018	Financial management	32	38	11	12	7	0	70	19	26
2018	Information management	53	16	15	0	16	0	69	16	12
2018	Information technology	43	38	6	8	5	0	81	13	37
2018	Policy	21	63	8	8	0	0	84	8	11
2018	Project management	38	28	12	16	6	0	66	22	18
2018	Other services to the public	30	50	8	12	0	0	80	12	15
2018	None of the above	40	29	13	11	7	0	69	18	60
2017	Client contact centre	33	44	0	23	0	0	77	23	17
2017	Communications or public affairs	28	42	17	7	7	0	70	13	14
2017	Administration and operations	42	35	14	8	1	0	77	9	80
2017	Human resources	32	41	17	4	5	0	73	9	75
2017	Financial management	58	36	0	0	6	0	94	6	17
2017	Information technology	46	35	5	11	3	0	81	14	37
2017	Policy	50	39	11	0	0	0	89	0	17
2017	None of the above	35	41	11	6	6	0	77	13	63
2014	Client contact centre	22	58	15	5	0	0	80	5	39
2014	Communications or public affairs	36	42	11	11	0	0	78	11	16
2014	Administration and operations	37	41	9	7	6	0	78	13	129
2014	Human resources	44	32	11	9	4	0	76	12	81
2014	Financial management	27	44	21	4	4	0	71	8	23
2014	Information management	46	34	6	13	0	0	80	13	15
2014	Information technology	42	35	7	9	6	0	78	15	51
2014	Evaluation	31	54	8	8	0	0	85	8	13
2014	Other services to the public	29	59	0	6	6	0	88	12	17
2014	None of the above	45	36	9	8	2	0	81	10	125

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	39	11	0	18	0	0	71	18	36
2019	Communications or public affairs	42	46	5	5	2	0	0	88	7	38
2019	Administration and operations	34	37	15	5	8	0	1	71	14	91
2019	Human resources	35	25	15	13	13	0	0	60	25	63
2019	Financial management	22	28	23	9	18	0	0	50	26	19
2019	Information technology	19	55	16	6	4	0	0	74	10	52
2019	Policy	63	29	4	4	0	0	0	92	4	24
2019	Project management	34	37	19	7	3	0	0	71	11	27
2019	Other services to the public	73	7	15	6	0	0	0	79	6	12
2019	None of the above	39	40	11	4	7	0	0	79	10	71
2018	Client contact centre	28	33	16	15	3	0	4	64	19	25
2018	Communications or public affairs	18	52	9	17	4	0	0	70	21	22
2018	Security	35	38	9	0	18	0	0	73	18	11
2018	Administration and operations	39	36	12	7	5	0	1	76	12	113
2018	Human resources	41	36	18	0	3	0	3	79	3	70
2018	Financial management	40	29	12	16	4	0	0	68	20	25
2018	Procurement	20	50	20	10	0	0	0	70	10	10
2018	Information management	24	23	8	22	24	0	0	47	45	12
2018	Information technology	44	29	9	13	6	0	0	72	19	37
2018	Policy	34	50	0	17	0	0	0	83	17	12
2018	Project management	44	28	0	17	12	0	0	72	28	18
2018	Other services to the public	32	34	34	0	0	0	0	66	0	15
2018	None of the above	32	30	22	9	8	0	0	62	17	60
2017	Client contact centre	40	23	19	17	0	0	0	64	17	17
2017	Communications or public affairs	24	48	22	7	0	0	0	72	7	14
2017	Administration and operations	40	32	13	10	4	0	1	73	14	80
2017	Human resources	41	25	12	14	7	0	0	66	22	75
2017	Financial management	66	11	6	6	12	0	0	77	18	17
2017	Information technology	38	38	11	5	8	0	0	76	13	37
2017	Policy	26	63	5	6	0	0	0	89	6	17
2017	None of the above	31	33	13	13	11	0	0	64	24	63
2014	Client contact centre	25	40	15	10	10	0	0	65	20	39
2014	Communications or public affairs	23	54	22	0	0	0	0	78	0	16
2014	Administration and operations	36	38	11	8	7	0	0	74	15	129
2014	Human resources	32	41	7	10	10	0	0	73	19	82
2014	Financial management	32	30	8	8	21	0	0	62	29	23
2014	Information management	39	41	7	7	7	0	0	79	14	15
2014	Information technology	33	36	11	11	9	0	0	69	20	51
2014	Evaluation	23	38	23	7	8	0	0	62	15	13
2014	Other services to the public	53	23	0	18	6	0	0	77	23	17
2014	None of the above	33	38	13	8	6	2	1	73	13	125

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	29	14	19	11	0	57	29	35
2019	Communications or public affairs	33	36	12	8	6	4	73	15	37
2019	Administration and operations	23	40	17	9	11	0	63	20	90
2019	Human resources	21	36	13	23	8	0	56	31	63
2019	Financial management	34	26	16	5	19	0	60	24	19
2019	Information technology	11	52	16	17	4	0	63	22	52
2019	Policy	36	44	4	8	4	4	83	13	24
2019	Project management	33	32	16	16	0	3	67	16	27
2019	Other services to the public	30	30	23	16	0	0	61	16	12
2019	None of the above	20	47	8	17	9	0	66	25	71
2018	Client contact centre	27	41	12	8	12	0	68	20	25
2018	Communications or public affairs	18	38	18	26	0	0	56	26	23
2018	Security	26	27	30	9	9	0	53	17	11
2018	Administration and operations	29	38	15	14	4	0	67	18	113
2018	Human resources	31	37	20	7	4	1	68	11	70
2018	Financial management	24	34	8	24	11	0	58	34	26
2018	Procurement	30	40	20	10	0	0	70	10	10
2018	Information management	43	31	0	8	19	0	73	27	12
2018	Information technology	29	39	16	8	7	0	68	15	37
2018	Policy	0	85	7	0	7	0	85	7	12
2018	Project management	39	33	6	5	17	0	72	22	18
2018	Other services to the public	26	31	24	19	0	0	57	19	15
2018	None of the above	20	43	12	13	12	0	64	24	60
2017	Client contact centre	29	47	11	7	6	0	76	13	17
2017	Communications or public affairs	29	41	24	7	0	0	70	7	14
2017	Administration and operations	32	34	14	15	5	0	66	20	79
2017	Human resources	32	35	7	22	4	0	68	25	75
2017	Financial management	35	47	12	0	6	0	82	6	17
2017	Information technology	33	46	11	5	5	0	79	11	37
2017	Policy	12	54	5	29	0	0	66	29	17
2017	None of the above	29	30	17	14	8	2	60	22	63

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	40	12	7	6	0	0	76	13	33
2019	Communications or public affairs	49	28	13	0	6	4	0	80	6	38
2019	Administration and operations	37	41	15	4	4	0	0	78	8	90
2019	Human resources	35	37	11	8	8	2	0	73	16	63
2019	Financial management	52	18	22	5	4	0	0	70	9	19
2019	Information technology	35	37	17	6	6	0	0	72	12	52
2019	Policy	63	32	0	4	0	0	0	96	4	24
2019	Project management	43	34	11	12	0	0	0	77	12	27
2019	Other services to the public	38	56	0	6	0	0	0	94	6	12
2019	None of the above	40	36	12	8	4	0	0	76	12	72
2018	Client contact centre	43	33	9	16	0	0	0	75	16	25
2018	Communications or public affairs	31	50	9	9	0	0	0	81	9	23
2018	Security	52	18	21	0	9	0	0	70	9	11
2018	Administration and operations	50	39	6	3	3	0	0	88	6	113
2018	Human resources	48	48	4	0	0	0	0	96	0	72
2018	Financial management	36	44	16	0	4	0	0	80	4	26
2018	Procurement	30	60	0	10	0	0	0	90	10	10
2018	Information management	53	39	0	0	8	0	0	92	8	12
2018	Information technology	41	41	13	6	0	0	0	81	6	37
2018	Policy	50	32	0	9	9	0	0	82	18	10
2018	Project management	39	44	0	11	6	0	0	83	17	18
2018	Other services to the public	46	49	0	5	0	0	0	95	5	15
2018	None of the above	43	45	5	5	1	2	0	89	6	60
2017	Client contact centre	41	29	18	12	0	0	0	70	12	17
2017	Communications or public affairs	29	46	19	7	0	0	0	74	7	14
2017	Administration and operations	43	36	12	9	1	0	0	79	10	80
2017	Human resources	35	46	8	9	1	0	0	81	11	75
2017	Financial management	55	33	6	0	6	0	0	88	6	17
2017	Information technology	52	32	6	8	3	0	0	84	11	37
2017	Policy	31	45	10	14	0	0	0	76	14	17
2017	None of the above	47	35	9	2	5	2	0	84	6	63
2014	Client contact centre	39	36	7	7	8	0	3	77	15	39
2014	Communications or public affairs	41	42	17	0	0	0	0	83	0	16
2014	Administration and operations	50	34	7	5	4	1	0	85	8	129
2014	Human resources	51	35	6	1	5	1	0	87	6	82
2014	Financial management	31	48	13	4	4	0	0	79	8	23
2014	Information management	53	41	6	0	0	0	0	94	0	15
2014	Information technology	40	42	6	5	5	2	0	83	11	51
2014	Evaluation	31	54	8	7	0	0	0	85	7	13
2014	Other services to the public	61	22	12	0	6	0	0	82	6	17
2014	None of the above	52	32	7	5	2	0	1	85	8	125

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	43	9	14	14	0	0	63	28	35
2019	Communications or public affairs	35	39	18	6	2	0	0	74	8	38
2019	Administration and operations	35	27	16	10	12	0	0	62	22	91
2019	Human resources	36	24	10	18	11	2	0	61	29	63
2019	Financial management	30	27	12	14	17	0	0	57	32	19
2019	Information technology	28	39	22	7	3	0	0	68	10	50
2019	Policy	49	51	0	0	0	0	0	100	0	24
2019	Project management	36	21	18	24	0	0	0	58	24	27
2019	Other services to the public	54	33	7	6	0	0	0	87	6	12
2019	None of the above	43	30	12	8	6	0	0	73	15	72
2018	Client contact centre	15	29	29	24	3	0	0	44	27	25
2018	Communications or public affairs	27	31	21	17	4	0	0	58	22	23
2018	Security	43	18	9	12	18	0	0	61	30	11
2018	Administration and operations	43	30	14	9	3	1	0	73	13	113
2018	Human resources	44	38	8	5	4	0	0	82	9	71
2018	Financial management	30	33	15	16	7	0	0	62	23	26
2018	Procurement	30	30	20	20	0	0	0	60	20	10
2018	Information management	43	26	8	15	8	0	0	69	24	12
2018	Information technology	37	40	11	7	6	0	0	77	13	37
2018	Policy	45	47	8	0	0	0	0	92	0	11
2018	Project management	44	22	11	17	6	0	0	66	22	18
2018	Other services to the public	33	55	12	0	0	0	0	88	0	15
2018	None of the above	27	42	14	7	9	0	0	69	17	60
2017	Client contact centre	41	23	6	25	5	0	0	64	30	17
2017	Communications or public affairs	26	29	28	17	0	0	0	54	17	14
2017	Administration and operations	43	33	11	5	6	0	1	77	12	79
2017	Human resources	33	29	16	10	11	0	0	62	21	75
2017	Financial management	59	16	6	13	6	0	0	75	19	17
2017	Information technology	38	41	8	11	3	0	0	79	13	37
2017	Policy	32	56	5	6	0	0	0	89	6	16
2017	None of the above	31	36	8	11	13	0	2	68	24	63

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	45	9	0	5	0	0	86	5	35
2019	Communications or public affairs	36	45	12	7	0	0	0	81	7	38
2019	Administration and operations	48	25	19	5	3	0	0	73	8	91
2019	Human resources	43	36	10	5	5	2	0	80	10	63
2019	Financial management	60	24	16	0	0	0	0	84	0	19
2019	Information technology	38	37	15	8	2	0	0	75	9	52
2019	Policy	73	27	0	0	0	0	0	100	0	24
2019	Project management	56	19	16	9	0	0	0	75	9	27
2019	Other services to the public	61	39	0	0	0	0	0	100	0	12
2019	None of the above	52	32	11	3	1	0	0	84	5	70
2018	Client contact centre	44	31	20	5	0	0	0	75	5	24
2018	Communications or public affairs	35	45	10	10	0	0	0	80	10	22
2018	Security	70	21	0	0	9	0	0	91	9	11
2018	Administration and operations	50	25	13	9	3	0	0	75	11	112
2018	Human resources	60	27	8	3	3	0	0	87	5	71
2018	Financial management	44	41	12	0	4	0	0	84	4	25
2018	Procurement	60	20	20	0	0	0	0	80	0	10
2018	Information management	69	8	15	0	0	8	0	83	0	12
2018	Information technology	42	41	10	5	2	0	0	83	7	37
2018	Policy	56	21	23	0	0	0	0	77	0	11
2018	Project management	44	33	6	5	11	0	0	78	17	18
2018	Other services to the public	30	52	18	0	0	0	0	82	0	15
2018	None of the above	44	42	9	2	3	0	0	86	5	59
2017	Client contact centre	58	37	0	6	0	0	0	94	6	17
2017	Communications or public affairs	47	42	10	0	0	0	0	90	0	14
2017	Administration and operations	52	41	5	2	0	0	0	93	2	80
2017	Human resources	50	33	13	4	0	0	0	83	4	75
2017	Financial management	77	23	0	0	0	0	0	100	0	17
2017	Information technology	46	36	13	5	0	0	0	82	5	37
2017	Policy	46	54	0	0	0	0	0	100	0	17
2017	None of the above	53	32	11	3	1	0	0	84	5	63
2014	Client contact centre	60	33	5	0	3	0	0	93	3	39
2014	Communications or public affairs	47	48	6	0	0	0	0	94	0	16
2014	Administration and operations	64	24	7	3	1	0	0	89	4	129
2014	Human resources	67	24	6	2	0	0	0	91	2	82
2014	Financial management	52	39	8	0	0	0	0	92	0	23
2014	Information management	66	27	7	0	0	0	0	93	0	15
2014	Information technology	63	26	9	0	2	0	0	89	2	51
2014	Evaluation	54	38	8	0	0	0	0	92	0	13
2014	Other services to the public	72	11	6	6	6	0	0	82	12	17
2014	None of the above	71	18	7	2	0	0	2	90	2	125

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	44	15	2	14	0	0	68	17	34
2019	Communications or public affairs	40	40	18	2	0	0	0	80	2	38
2019	Administration and operations	32	35	13	8	11	0	0	67	20	91
2019	Human resources	24	40	10	14	11	2	0	65	26	63
2019	Financial management	22	36	21	12	9	0	0	58	21	19
2019	Information technology	22	53	12	11	2	0	0	75	13	52
2019	Policy	67	29	4	0	0	0	0	96	0	24
2019	Project management	39	44	9	7	0	0	0	84	7	27
2019	Other services to the public	58	25	11	7	0	0	0	82	7	11
2019	None of the above	43	27	14	11	4	0	0	70	15	72
2018	Client contact centre	18	40	20	17	4	0	0	58	22	25
2018	Communications or public affairs	22	37	8	34	0	0	0	58	34	23
2018	Security	35	30	27	0	9	0	0	64	9	11
2018	Administration and operations	35	41	8	10	4	0	1	77	14	111
2018	Human resources	31	37	14	12	4	1	0	69	17	72
2018	Financial management	32	46	18	0	4	0	0	78	4	26
2018	Procurement	20	40	30	10	0	0	0	60	10	10
2018	Information management	27	42	23	0	8	0	0	69	8	12
2018	Information technology	36	29	14	16	5	0	0	65	21	37
2018	Policy	45	29	10	16	0	0	0	74	16	11
2018	Project management	55	22	5	6	11	0	0	78	17	18
2018	Other services to the public	55	29	16	0	0	0	0	84	0	15
2018	None of the above	20	48	13	11	8	0	0	68	19	60
2017	Client contact centre	28	41	6	25	0	0	0	69	25	17
2017	Communications or public affairs	34	35	10	20	0	0	0	70	20	14
2017	Administration and operations	45	25	15	9	6	0	0	70	15	80
2017	Human resources	32	33	12	20	3	0	0	65	23	74
2017	Financial management	59	35	6	0	0	0	0	94	0	17
2017	Information technology	36	49	13	0	3	0	0	84	3	37
2017	Policy	49	40	5	6	0	0	0	89	6	17
2017	None of the above	34	33	8	12	11	0	2	69	24	63
2014	Client contact centre	24	34	23	15	5	0	0	57	20	39
2014	Communications or public affairs	18	71	11	0	0	0	0	89	0	16
2014	Administration and operations	35	32	14	10	9	0	0	67	18	129
2014	Human resources	29	41	9	12	9	0	0	71	21	82
2014	Financial management	8	62	13	8	8	0	0	71	17	23
2014	Information management	60	27	0	7	6	0	0	87	13	15
2014	Information technology	26	46	15	2	11	0	0	72	13	51
2014	Evaluation	0	69	15	15	0	0	0	69	15	13
2014	Other services to the public	46	36	6	6	6	0	0	82	12	17
2014	None of the above	32	38	10	12	5	1	3	72	17	125

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	40	18	6	11	0	0	65	17	35
2019	Communications or public affairs	48	36	14	2	0	0	0	83	2	38
2019	Administration and operations	43	30	14	7	6	0	0	73	13	91
2019	Human resources	29	36	15	10	9	2	0	66	20	63
2019	Financial management	43	31	9	12	4	0	0	74	17	19
2019	Information technology	27	40	19	13	0	0	0	68	13	52
2019	Policy	65	31	4	0	0	0	0	96	0	24
2019	Project management	49	38	13	0	0	0	0	87	0	26
2019	Other services to the public	79	15	0	6	0	0	0	94	6	12
2019	None of the above	50	27	13	6	4	0	0	77	10	72
2018	Client contact centre	19	32	32	13	4	0	0	51	17	25
2018	Communications or public affairs	15	38	22	22	4	0	0	53	26	23
2018	Security	47	17	18	0	18	0	0	64	18	11
2018	Administration and operations	44	38	7	6	4	0	1	83	10	112
2018	Human resources	42	34	10	11	3	1	0	77	13	70
2018	Financial management	37	48	8	4	4	0	0	85	7	25
2018	Procurement	30	60	0	0	10	0	0	90	10	10
2018	Information management	45	8	31	8	8	0	0	53	16	12
2018	Information technology	39	40	10	0	11	0	0	79	11	37
2018	Policy	56	29	0	16	0	0	0	84	16	11
2018	Project management	55	28	0	6	11	0	0	83	17	18
2018	Other services to the public	41	54	6	0	0	0	0	94	0	15
2018	None of the above	41	32	10	10	7	0	0	73	17	60
2017	Client contact centre	40	18	19	23	0	0	0	58	23	17
2017	Communications or public affairs	26	39	9	20	7	0	0	65	27	14
2017	Administration and operations	48	29	12	6	3	1	0	79	9	80
2017	Human resources	38	28	21	7	7	0	0	66	13	75
2017	Financial management	66	23	6	0	6	0	0	88	6	17
2017	Information technology	44	46	5	3	3	0	0	89	5	37
2017	Policy	44	44	0	7	6	0	0	87	13	17
2017	None of the above	42	22	14	10	11	0	2	65	21	63
2014	Client contact centre	31	30	28	10	0	0	0	62	10	39
2014	Communications or public affairs	18	60	22	0	0	0	0	78	0	16
2014	Administration and operations	40	30	15	10	5	0	0	70	15	129
2014	Human resources	35	35	14	10	6	0	0	71	16	82
2014	Financial management	27	40	21	4	8	0	0	67	13	23
2014	Information management	59	34	0	7	0	0	0	93	7	15
2014	Information technology	38	32	15	7	5	2	0	72	13	51
2014	Evaluation	24	38	31	7	0	0	0	62	7	13
2014	Other services to the public	55	34	6	0	6	0	0	88	6	17
2014	None of the above	35	32	18	10	4	0	1	68	14	125

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	38	6	11	8	0	0	75	19	35
2019	Communications or public affairs	35	39	19	5	2	0	0	74	7	38
2019	Administration and operations	37	36	14	7	6	0	0	73	13	86
2019	Human resources	29	34	11	14	11	0	0	63	25	62
2019	Financial management	28	36	23	9	4	0	0	64	13	18
2019	Information technology	25	35	26	10	2	2	0	62	12	51
2019	Policy	56	35	4	5	0	0	0	92	5	25
2019	Project management	34	31	24	11	0	0	0	65	11	27
2019	Other services to the public	45	48	0	7	0	0	0	93	7	11
2019	None of the above	34	41	11	9	4	0	1	77	13	71
2018	Client contact centre	34	33	21	8	4	0	0	67	12	24
2018	Communications or public affairs	17	47	10	22	4	0	0	65	26	23
2018	Security	35	39	9	9	9	0	0	74	18	11
2018	Administration and operations	40	34	11	8	7	0	0	74	15	111
2018	Human resources	38	34	11	14	1	1	0	73	16	71
2018	Financial management	27	49	7	8	8	0	0	76	16	26
2018	Procurement	20	40	30	10	0	0	0	60	10	10
2018	Information management	17	75	8	0	0	0	0	92	0	11
2018	Information technology	36	32	16	14	2	0	0	68	16	37
2018	Policy	36	56	0	8	0	0	0	92	8	11
2018	Project management	39	33	17	0	11	0	0	72	11	18
2018	Other services to the public	25	55	16	5	0	0	0	80	5	15
2018	None of the above	34	32	14	14	4	0	2	67	19	60
2017	Client contact centre	29	34	17	19	0	0	0	64	19	17
2017	Communications or public affairs	29	55	15	0	0	0	0	85	0	14
2017	Administration and operations	49	32	8	7	4	0	0	81	11	80
2017	Human resources	34	27	18	16	5	0	0	61	21	75
2017	Financial management	65	24	0	6	6	0	0	88	12	17
2017	Information technology	38	43	13	0	5	0	0	81	5	37
2017	Policy	52	32	16	0	0	0	0	84	0	17
2017	None of the above	35	31	13	11	9	1	0	66	21	63
2014	Client contact centre	42	31	12	13	3	0	0	73	15	39
2014	Communications or public affairs	36	22	22	6	0	14	0	67	7	16
2014	Administration and operations	43	33	8	8	9	0	0	76	17	129
2014	Human resources	38	34	9	15	5	0	0	72	20	82
2014	Financial management	18	53	8	17	4	0	0	71	21	23
2014	Information management	53	27	13	7	0	0	0	80	7	15
2014	Information technology	23	42	22	7	5	0	0	65	13	51
2014	Evaluation	16	61	15	8	0	0	0	77	8	13
2014	Other services to the public	48	34	12	0	6	0	0	82	6	17
2014	None of the above	31	40	17	8	3	1	1	72	11	125

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	35	15	5	6	0	74	11	36
2019	Communications or public affairs	39	36	16	7	2	0	74	10	37
2019	Administration and operations	37	38	12	8	5	0	75	13	91
2019	Human resources	32	40	14	8	6	0	71	14	63
2019	Financial management	41	34	12	4	9	0	76	13	19
2019	Information technology	35	39	22	1	2	0	74	3	52
2019	Policy	66	30	0	4	0	0	96	4	25
2019	Project management	42	37	4	13	4	0	79	17	27
2019	Other services to the public	67	26	0	6	0	0	94	6	12
2019	None of the above	44	40	10	3	3	0	84	6	72
2018	Client contact centre	19	44	24	8	4	0	63	12	25
2018	Communications or public affairs	25	51	5	10	8	0	77	18	23
2018	Security	35	44	0	12	9	0	79	21	11
2018	Administration and operations	39	38	11	9	3	0	77	12	113
2018	Human resources	48	36	8	7	1	0	84	8	72
2018	Financial management	38	39	11	8	3	0	77	12	26
2018	Procurement	40	30	30	0	0	0	70	0	10
2018	Information management	61	31	0	0	8	0	92	8	12
2018	Information technology	35	46	11	6	2	0	81	8	37
2018	Policy	29	53	18	0	0	0	82	0	11
2018	Project management	55	17	17	0	11	0	72	11	18
2018	Other services to the public	33	35	27	6	0	0	67	6	15
2018	None of the above	37	44	12	6	2	0	80	8	60
2017	Client contact centre	46	31	5	18	0	0	77	18	17
2017	Communications or public affairs	34	46	13	0	7	0	80	7	14
2017	Administration and operations	45	39	9	8	0	0	84	8	80
2017	Human resources	38	37	19	4	3	0	75	7	75
2017	Financial management	70	24	0	6	0	0	94	6	17
2017	Information technology	38	46	14	3	0	0	84	3	37
2017	Policy	40	50	11	0	0	0	89	0	17
2017	None of the above	39	35	15	8	3	0	75	11	62
2014	Client contact centre	34	44	17	3	3	0	78	5	39
2014	Communications or public affairs	36	53	6	6	0	0	89	6	16
2014	Administration and operations	42	39	10	7	3	0	80	10	129
2014	Human resources	47	34	10	4	5	0	81	9	82
2014	Financial management	14	73	13	0	0	0	87	0	23
2014	Information management	60	34	7	0	0	0	93	0	15
2014	Information technology	40	39	10	7	4	0	79	11	51
2014	Evaluation	31	61	0	8	0	0	92	8	13
2014	Other services to the public	39	49	0	0	12	0	88	12	17
2014	None of the above	51	31	11	5	2	1	83	6	125

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	61	19	14	0	5	0	0	80	5	35
2019	Communications or public affairs	52	29	14	5	0	0	0	81	5	38
2019	Administration and operations	42	35	15	4	4	0	0	77	8	89
2019	Human resources	22	39	21	9	10	0	0	61	19	62
2019	Financial management	43	15	34	4	4	0	0	57	9	18
2019	Information technology	41	38	9	8	4	0	0	79	12	52
2019	Policy	37	12	27	11	12	0	0	49	24	25
2019	Project management	27	51	15	4	3	0	0	78	7	27
2019	Other services to the public	44	28	28	0	0	0	0	72	0	12
2019	None of the above	43	29	14	10	3	1	0	73	13	71
2018	Client contact centre	60	24	12	4	0	0	0	84	4	25
2018	Communications or public affairs	32	25	34	9	0	0	0	57	9	23
2018	Security	57	26	9	9	0	0	0	83	9	11
2018	Administration and operations	46	30	18	5	2	0	0	75	7	113
2018	Human resources	33	34	12	12	10	0	0	67	21	72
2018	Financial management	30	33	12	13	13	0	0	63	25	25
2018	Procurement	50	10	40	0	0	0	0	60	0	10
2018	Information management	61	23	8	8	0	0	0	84	8	12
2018	Information technology	54	31	13	2	0	0	0	84	2	37
2018	Policy	44	30	27	0	0	0	0	73	0	12
2018	Project management	33	56	11	0	0	0	0	89	0	18
2018	Other services to the public	36	22	22	14	6	0	0	58	19	15
2018	None of the above	26	33	21	10	10	0	0	59	20	60
2017	Client contact centre	63	37	0	0	0	0	0	100	0	17
2017	Communications or public affairs	13	48	19	13	7	0	0	61	20	14
2017	Administration and operations	40	38	19	2	1	0	0	78	3	80
2017	Human resources	25	38	21	10	6	0	0	63	16	74
2017	Financial management	39	29	17	0	7	0	7	74	8	17
2017	Information technology	44	45	11	0	0	0	0	89	0	37
2017	Policy	39	34	15	7	5	0	0	73	12	17
2017	None of the above	33	43	14	8	1	0	0	76	10	63
2014	Client contact centre	59	23	10	5	3	0	0	82	8	39
2014	Communications or public affairs	24	25	34	17	0	0	0	49	17	16
2014	Administration and operations	40	38	15	5	1	0	0	78	7	129
2014	Human resources	22	38	25	12	4	0	0	60	16	82
2014	Financial management	26	62	8	4	0	0	0	87	4	23
2014	Information management	47	20	21	12	0	0	0	67	12	15
2014	Information technology	39	39	9	10	2	0	2	79	12	51
2014	Evaluation	46	46	7	0	0	0	0	93	0	13
2014	Other services to the public	60	22	18	0	0	0	0	82	0	17
2014	None of the above	37	37	14	10	2	0	1	74	12	125

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	20	28	11	3	0	5	14	56	36
2019	Communications or public affairs	5	32	41	13	5	4	0	19	38	38
2019	Administration and operations	17	26	35	12	11	0	0	23	43	91
2019	Human resources	19	48	24	8	2	0	0	10	66	63
2019	Financial management	19	33	24	19	5	0	0	24	52	19
2019	Information technology	16	31	33	7	13	0	0	20	47	52
2019	Policy	8	27	49	8	4	0	4	12	36	25
2019	Project management	21	22	40	7	10	0	0	17	43	27
2019	Other services to the public	25	26	28	0	20	0	0	20	51	12
2019	None of the above	16	29	30	19	6	0	0	25	45	72
2018	Client contact centre	16	28	27	17	8	0	4	26	46	25
2018	Communications or public affairs	15	28	20	31	0	5	0	33	45	23
2018	Security	9	17	36	0	26	12	0	30	29	11
2018	Administration and operations	10	26	35	19	8	1	1	28	36	113
2018	Human resources	21	36	30	9	3	0	1	12	58	71
2018	Financial management	23	28	34	16	0	0	0	16	50	26
2018	Procurement	10	50	40	0	0	0	0	0	60	10
2018	Information management	39	8	42	11	0	0	0	11	47	12
2018	Information technology	13	20	33	18	15	0	0	33	33	37
2018	Policy	8	29	64	0	0	0	0	0	36	11
2018	Project management	12	44	22	11	6	0	5	18	58	18
2018	Other services to the public	12	24	53	6	0	0	6	6	38	15
2018	None of the above	16	41	37	5	0	0	0	5	57	60
2017	Client contact centre	11	47	30	11	0	0	0	11	59	17
2017	Communications or public affairs	29	27	45	0	0	0	0	0	55	14
2017	Administration and operations	13	23	36	17	8	0	3	26	37	80
2017	Human resources	18	43	25	9	4	0	1	13	62	75
2017	Financial management	11	38	29	17	0	5	0	18	52	17
2017	Information technology	13	21	29	14	12	0	11	28	39	37
2017	Policy	26	12	34	10	13	5	0	24	40	17
2017	None of the above	20	34	31	11	2	0	3	13	55	62
2014	Client contact centre	15	36	10	18	8	3	10	29	59	39
2014	Communications or public affairs	6	40	18	36	0	0	0	36	46	16
2014	Administration and operations	9	25	37	17	10	1	1	27	35	129
2014	Human resources	16	45	27	8	4	0	0	12	61	82
2014	Financial management	17	66	13	4	0	0	0	4	83	23
2014	Information management	7	33	40	13	7	0	0	20	40	15
2014	Information technology	18	22	45	10	0	0	4	11	42	51
2014	Evaluation	0	31	39	30	0	0	0	30	31	13
2014	Other services to the public	20	39	23	0	18	0	0	18	59	17
2014	None of the above	15	30	32	12	7	2	2	20	47	125

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	20	18	6	9	4	6	16	65	34
2019	Communications or public affairs	12	14	31	37	0	6	0	39	27	38
2019	Administration and operations	35	24	18	13	10	1	0	23	59	91
2019	Human resources	40	31	23	4	3	0	0	7	71	63
2019	Financial management	41	23	24	7	0	5	0	7	67	19
2019	Information technology	22	20	32	12	12	3	0	24	43	51
2019	Policy	8	19	41	11	12	4	4	25	30	25
2019	Project management	21	22	29	11	10	7	0	23	46	27
2019	Other services to the public	25	23	25	7	20	0	0	27	48	12
2019	None of the above	23	29	27	15	5	0	0	20	52	72
2018	Client contact centre	12	20	27	29	8	4	0	38	33	25
2018	Communications or public affairs	12	43	21	13	5	5	0	20	58	23
2018	Security	0	35	27	9	18	12	0	30	40	11
2018	Administration and operations	16	24	31	15	11	1	2	27	41	113
2018	Human resources	26	39	20	6	6	3	0	13	66	71
2018	Financial management	29	34	19	9	0	7	0	10	69	26
2018	Procurement	40	20	30	10	0	0	0	10	60	10
2018	Information management	24	23	45	8	0	0	0	8	47	12
2018	Information technology	7	23	29	23	18	0	0	41	31	37
2018	Policy	22	6	53	20	0	0	0	20	28	12
2018	Project management	11	33	17	22	17	0	0	39	44	18
2018	Other services to the public	0	45	35	8	12	0	0	20	45	15
2018	None of the above	21	35	32	7	2	3	0	9	59	59
2017	Client contact centre	12	43	22	17	6	0	0	22	55	17
2017	Communications or public affairs	40	15	28	16	0	0	0	16	55	14
2017	Administration and operations	24	24	28	10	10	2	1	21	50	79
2017	Human resources	29	34	25	7	4	0	1	12	63	75
2017	Financial management	17	31	29	11	0	5	7	12	55	17
2017	Information technology	11	19	29	27	9	0	5	38	31	37
2017	Policy	42	10	23	5	15	5	0	22	54	17
2017	None of the above	29	18	39	7	2	1	3	10	50	63
2014	Client contact centre	12	21	33	10	7	7	9	21	40	39
2014	Communications or public affairs	11	34	24	31	0	0	0	31	45	16
2014	Administration and operations	15	25	31	16	11	1	2	28	41	129
2014	Human resources	14	27	33	16	6	1	3	23	43	81
2014	Financial management	27	26	30	4	8	0	4	13	55	23
2014	Information management	7	27	19	28	19	0	0	47	34	15
2014	Information technology	21	15	39	9	8	4	4	19	38	51
2014	Evaluation	8	8	45	31	8	0	0	39	15	13
2014	Other services to the public	17	35	25	6	12	6	0	18	55	17
2014	None of the above	18	24	30	13	7	3	4	22	45	125

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	33	20	11	9	0	3	21	58	35
2019	Communications or public affairs	10	9	49	19	9	4	0	30	20	38
2019	Administration and operations	26	26	23	15	8	1	1	23	53	90
2019	Human resources	47	25	20	7	2	0	0	8	71	63
2019	Financial management	48	16	17	13	0	8	0	14	69	18
2019	Information technology	21	33	18	16	8	2	2	24	56	52
2019	Policy	10	4	20	27	35	0	4	65	14	25
2019	Project management	16	30	26	15	13	0	0	28	46	27
2019	Other services to the public	55	6	18	0	10	10	0	11	68	12
2019	None of the above	29	23	23	14	9	1	0	24	53	72
2018	Client contact centre	15	24	29	16	4	9	4	23	44	25
2018	Communications or public affairs	14	27	47	4	4	4	0	8	42	23
2018	Security	18	17	9	17	18	12	9	44	45	11
2018	Administration and operations	22	27	27	13	8	1	2	22	50	113
2018	Human resources	38	27	24	5	3	1	1	9	67	70
2018	Financial management	20	32	31	13	0	0	4	14	54	26
2018	Procurement	70	20	10	0	0	0	0	0	90	10
2018	Information management	27	24	23	27	0	0	0	27	50	12
2018	Information technology	17	34	26	13	10	0	0	23	51	37
2018	Policy	7	39	27	10	17	0	0	27	47	12
2018	Project management	11	44	39	0	0	0	5	0	59	18
2018	Other services to the public	25	32	37	0	0	7	0	0	60	15
2018	None of the above	31	38	24	7	0	0	0	7	69	60
2017	Client contact centre	6	41	24	29	0	0	0	29	47	17
2017	Communications or public affairs	27	36	27	0	0	10	0	0	70	14
2017	Administration and operations	21	29	27	13	6	0	4	20	52	79
2017	Human resources	43	33	14	6	2	0	3	8	78	75
2017	Financial management	11	32	22	23	6	5	0	31	45	17
2017	Information technology	19	13	32	19	12	0	5	32	34	37
2017	Policy	11	8	64	0	12	5	0	13	20	17
2017	None of the above	23	32	24	14	2	3	2	17	58	63
2014	Client contact centre	18	31	24	13	0	10	5	15	57	39
2014	Communications or public affairs	29	24	36	0	0	6	6	0	59	16
2014	Administration and operations	29	30	22	14	5	0	1	18	60	129
2014	Human resources	38	33	16	8	3	0	3	11	72	82
2014	Financial management	31	30	35	0	4	0	0	4	61	23
2014	Information management	26	47	20	7	0	0	0	7	73	15
2014	Information technology	26	24	28	11	8	0	2	20	51	51
2014	Evaluation	8	31	31	23	7	0	0	30	39	13
2014	Other services to the public	23	34	32	6	6	0	0	12	57	17
2014	None of the above	32	24	20	16	2	4	2	19	60	124

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	14	26	26	12	0	3	40	34	35
2019	Communications or public affairs	8	23	32	25	8	4	0	34	33	38
2019	Administration and operations	12	16	24	27	21	0	1	48	28	91
2019	Human resources	14	26	37	18	3	2	0	22	41	62
2019	Financial management	26	19	20	22	14	0	0	36	44	19
2019	Information technology	11	17	29	23	18	0	2	42	29	52
2019	Policy	0	24	39	19	14	0	4	35	25	25
2019	Project management	8	11	43	16	22	0	0	38	19	27
2019	Other services to the public	0	22	51	17	10	0	0	27	22	12
2019	None of the above	14	15	27	31	13	0	0	44	28	72
2018	Client contact centre	9	8	33	28	20	0	4	49	17	25
2018	Communications or public affairs	18	29	28	14	11	0	0	24	47	23
2018	Security	9	18	9	35	18	12	0	60	30	11
2018	Administration and operations	6	21	27	31	12	2	1	44	28	112
2018	Human resources	18	23	28	21	7	0	3	29	42	71
2018	Financial management	20	18	41	22	0	0	0	22	37	26
2018	Procurement	40	20	20	20	0	0	0	20	60	10
2018	Information management	0	32	34	15	19	0	0	35	32	12
2018	Information technology	2	10	28	35	25	0	0	60	12	37
2018	Policy	0	25	15	53	7	0	0	60	25	12
2018	Project management	11	5	45	33	6	0	0	39	17	18
2018	Other services to the public	0	12	47	34	7	0	0	40	12	15
2018	None of the above	10	27	41	18	4	0	0	22	37	60
2017	Client contact centre	6	12	36	46	0	0	0	46	18	17
2017	Communications or public affairs	20	29	32	0	19	0	0	19	49	14
2017	Administration and operations	9	25	24	26	12	1	4	39	36	79
2017	Human resources	21	29	30	13	6	0	0	20	50	75
2017	Financial management	13	19	42	16	6	5	0	23	33	17
2017	Information technology	5	16	21	38	14	0	5	55	23	37
2017	Policy	16	8	31	26	19	0	0	44	24	17
2017	None of the above	11	26	32	25	7	0	0	31	37	63
2014	Client contact centre	3	18	30	29	10	3	7	44	23	38
2014	Communications or public affairs	17	11	46	12	14	0	0	26	28	16
2014	Administration and operations	12	12	37	27	12	0	0	39	24	129
2014	Human resources	15	28	38	12	4	1	2	17	44	82
2014	Financial management	18	19	38	26	0	0	0	26	36	23
2014	Information management	7	14	53	12	14	0	0	27	20	15
2014	Information technology	18	13	36	18	10	4	0	30	33	51
2014	Evaluation	0	15	46	38	0	0	0	38	15	13
2014	Other services to the public	6	12	54	11	12	5	0	24	18	17
2014	None of the above	10	19	35	22	11	0	4	34	30	124

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	17	32	17	6	0	6	25	41	35
2019	Communications or public affairs	2	22	22	35	11	6	2	50	27	38
2019	Administration and operations	21	24	21	20	13	0	1	33	45	91
2019	Human resources	31	31	16	12	8	0	2	20	63	63
2019	Financial management	26	15	19	16	12	12	0	32	46	19
2019	Information technology	16	23	29	11	15	0	6	28	42	52
2019	Policy	4	8	35	39	6	4	4	49	13	25
2019	Project management	24	26	18	12	18	3	0	31	51	27
2019	Other services to the public	22	16	24	18	20	0	0	39	38	12
2019	None of the above	24	23	21	23	7	1	1	31	48	72
2018	Client contact centre	19	8	27	26	16	0	4	43	29	25
2018	Communications or public affairs	17	22	31	24	5	0	0	30	39	22
2018	Security	9	26	9	27	18	12	0	50	40	11
2018	Administration and operations	12	26	26	24	9	3	1	34	39	112
2018	Human resources	20	36	27	7	6	1	3	14	59	71
2018	Financial management	20	36	17	28	0	0	0	28	56	25
2018	Procurement	20	30	20	30	0	0	0	30	50	10
2018	Information management	23	8	31	30	8	0	0	38	32	12
2018	Information technology	3	12	28	35	22	0	0	57	16	37
2018	Policy	0	36	24	20	7	13	0	31	42	12
2018	Project management	11	22	22	22	11	0	11	38	38	18
2018	Other services to the public	8	30	16	22	12	7	6	39	44	15
2018	None of the above	28	31	28	8	5	0	0	13	59	60
2017	Client contact centre	13	19	34	29	5	0	0	34	32	17
2017	Communications or public affairs	40	22	28	10	0	0	0	10	62	14
2017	Administration and operations	19	24	28	9	14	2	4	25	45	79
2017	Human resources	21	38	21	9	5	0	6	15	62	75
2017	Financial management	14	18	31	18	6	6	7	28	36	16
2017	Information technology	11	25	22	19	12	3	8	35	40	36
2017	Policy	16	5	22	19	21	9	8	48	26	17
2017	None of the above	29	22	32	7	7	1	3	14	52	63
2014	Client contact centre	21	19	23	19	10	3	5	32	43	39
2014	Communications or public affairs	34	24	42	0	0	0	0	0	58	16
2014	Administration and operations	20	25	30	14	6	2	2	21	47	129
2014	Human resources	29	26	22	14	4	2	3	18	59	82
2014	Financial management	13	17	43	27	0	0	0	27	30	23
2014	Information management	13	33	27	14	7	6	0	22	49	15
2014	Information technology	19	37	18	13	12	2	0	26	56	51
2014	Evaluation	0	39	38	23	0	0	0	23	39	13
2014	Other services to the public	13	37	27	0	18	5	0	20	52	16
2014	None of the above	25	23	22	18	5	1	6	25	51	125

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	33	26	3	6	4	3	9	64	35
2019	Communications or public affairs	7	14	30	16	21	12	0	42	24	38
2019	Administration and operations	26	22	21	15	14	1	1	30	49	91
2019	Human resources	37	38	10	10	5	0	0	15	75	62
2019	Financial management	45	10	10	4	12	19	0	20	67	19
2019	Information technology	14	34	15	23	12	0	1	36	49	52
2019	Policy	4	16	26	23	27	0	4	53	20	25
2019	Project management	19	17	25	14	14	6	4	32	40	27
2019	Other services to the public	35	13	0	24	28	0	0	52	48	12
2019	None of the above	26	15	23	22	12	2	0	35	42	72
2018	Client contact centre	19	32	17	20	8	4	0	30	53	25
2018	Communications or public affairs	4	43	33	4	11	0	5	16	50	23
2018	Security	9	9	26	17	27	12	0	50	20	11
2018	Administration and operations	14	21	26	21	12	2	3	35	37	113
2018	Human resources	20	37	21	11	8	3	1	19	60	71
2018	Financial management	30	39	21	7	3	0	0	11	69	26
2018	Procurement	30	10	30	10	10	10	0	22	44	10
2018	Information management	32	16	31	22	0	0	0	22	48	12
2018	Information technology	12	24	19	23	18	3	0	42	38	36
2018	Policy	7	15	32	27	10	10	0	40	24	12
2018	Project management	22	17	17	17	22	5	0	41	41	18
2018	Other services to the public	16	16	36	14	0	19	0	17	39	15
2018	None of the above	31	23	23	13	5	3	2	20	56	60
2017	Client contact centre	30	25	12	23	5	5	0	29	58	17
2017	Communications or public affairs	40	29	21	0	0	10	0	0	77	14
2017	Administration and operations	26	20	23	17	7	5	1	26	49	79
2017	Human resources	22	34	28	7	7	0	2	14	57	75
2017	Financial management	23	30	19	16	0	12	0	18	61	17
2017	Information technology	11	35	25	19	5	0	5	26	48	37
2017	Policy	24	22	23	5	21	0	5	27	48	17
2017	None of the above	29	24	22	16	4	3	2	20	56	63
2014	Client contact centre	44	20	8	5	9	5	10	16	75	39
2014	Communications or public affairs	11	22	48	18	0	0	0	18	34	16
2014	Administration and operations	14	20	26	23	11	3	3	36	36	129
2014	Human resources	20	16	28	29	6	0	1	35	36	82
2014	Financial management	13	18	39	26	5	0	0	30	31	23
2014	Information management	7	19	26	40	7	0	0	47	26	15
2014	Information technology	18	19	31	13	8	8	4	24	42	51
2014	Evaluation	0	8	31	39	22	0	0	61	8	13
2014	Other services to the public	6	33	26	17	12	6	0	31	41	17
2014	None of the above	10	22	22	26	9	3	7	39	36	124

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	24	28	15	9	3	3	26	44	35
2019	Communications or public affairs	11	13	34	26	7	10	0	37	26	38
2019	Administration and operations	23	21	32	14	9	1	0	24	44	91
2019	Human resources	23	46	23	5	3	0	0	8	69	63
2019	Financial management	31	9	24	19	0	17	0	23	48	19
2019	Information technology	23	21	18	25	8	2	2	35	46	52
2019	Policy	16	11	33	15	20	0	4	37	29	25
2019	Project management	23	15	25	8	26	3	0	35	39	27
2019	Other services to the public	30	13	26	10	10	10	0	23	48	12
2019	None of the above	22	30	24	13	10	2	0	23	53	72
2018	Client contact centre	21	8	34	34	4	0	0	38	29	24
2018	Communications or public affairs	13	25	43	8	0	10	0	9	43	23
2018	Security	18	9	26	9	18	12	9	33	34	11
2018	Administration and operations	17	23	32	18	6	2	2	25	41	113
2018	Human resources	26	35	25	8	3	1	1	11	63	71
2018	Financial management	14	35	34	13	0	3	0	14	51	26
2018	Procurement	30	40	20	10	0	0	0	10	70	10
2018	Information management	34	16	31	19	0	0	0	19	50	12
2018	Information technology	9	22	33	21	12	2	0	34	32	37
2018	Policy	0	30	46	15	10	0	0	24	30	12
2018	Project management	17	39	17	17	0	5	5	19	63	18
2018	Other services to the public	10	42	24	12	6	7	0	19	56	15
2018	None of the above	29	35	25	9	2	0	0	11	64	60
2017	Client contact centre	6	31	42	11	5	5	0	17	38	17
2017	Communications or public affairs	20	31	27	16	0	7	0	17	54	14
2017	Administration and operations	23	22	27	16	9	1	1	26	46	79
2017	Human resources	28	39	16	5	7	2	3	13	70	75
2017	Financial management	6	18	53	12	6	5	0	19	26	17
2017	Information technology	19	8	40	24	6	0	3	31	28	37
2017	Policy	16	0	35	24	21	5	0	47	17	17
2017	None of the above	20	24	33	11	5	5	1	17	47	62
2014	Client contact centre	8	25	30	10	8	5	15	22	41	39
2014	Communications or public affairs	23	22	29	6	14	6	0	21	48	16
2014	Administration and operations	22	29	30	9	6	2	1	16	53	129
2014	Human resources	26	29	34	9	0	0	3	9	56	82
2014	Financial management	17	22	45	17	0	0	0	17	39	23
2014	Information management	26	13	41	14	6	0	0	20	39	15
2014	Information technology	19	30	33	9	6	2	0	16	50	51
2014	Evaluation	0	15	39	22	15	8	0	41	17	13
2014	Other services to the public	28	17	31	0	12	6	6	13	51	17
2014	None of the above	22	31	24	13	7	2	3	20	55	124

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	20	27	22	12	0	3	35	37	35
2019	Communications or public affairs	0	12	22	43	20	4	0	65	12	38
2019	Administration and operations	14	27	21	20	17	0	0	38	41	91
2019	Human resources	6	24	27	29	14	0	0	43	30	63
2019	Financial management	16	22	21	32	5	5	0	38	40	19
2019	Information technology	6	15	20	39	19	0	2	59	21	52
2019	Policy	5	23	23	39	10	0	0	49	28	25
2019	Project management	14	24	9	27	26	0	0	53	38	27
2019	Other services to the public	10	0	45	35	10	0	0	45	10	12
2019	None of the above	8	19	32	26	15	0	0	41	27	72

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	55	31	6	3	5	0	0	86	8	35
2019	Communications or public affairs	69	24	5	2	0	0	0	93	2	38
2019	Administration and operations	64	27	5	1	2	0	0	91	4	91
2019	Human resources	71	21	2	5	2	0	0	92	6	63
2019	Financial management	67	24	4	5	0	0	0	91	5	19
2019	Information technology	48	25	11	10	6	0	0	73	16	52
2019	Policy	76	16	4	4	0	0	0	92	4	25
2019	Project management	81	11	0	9	0	0	0	91	9	27
2019	Other services to the public	80	20	0	0	0	0	0	100	0	12
2019	None of the above	72	20	5	3	0	0	0	92	3	72
2017	Client contact centre	77	12	0	11	0	0	0	89	11	17
2017	Communications or public affairs	74	26	0	0	0	0	0	100	0	14
2017	Administration and operations	75	21	2	1	0	0	0	96	1	80
2017	Human resources	78	16	2	3	1	0	0	94	4	75
2017	Financial management	59	23	6	6	6	0	0	83	12	17
2017	Information technology	49	29	8	8	5	0	0	79	13	37
2017	Policy	84	16	0	0	0	0	0	100	0	17
2017	None of the above	71	25	0	2	1	0	2	97	3	63
2014	Client contact centre	72	23	0	3	0	0	2	97	3	39
2014	Communications or public affairs	75	11	14	0	0	0	0	86	0	16
2014	Administration and operations	82	10	5	1	2	0	0	92	3	129
2014	Human resources	68	21	6	2	1	0	1	90	3	82
2014	Financial management	66	26	4	4	0	0	0	92	4	23
2014	Information management	66	13	0	20	0	0	0	80	20	15
2014	Information technology	67	22	5	4	2	0	0	89	6	51
2014	Evaluation	61	31	0	8	0	0	0	92	8	13
2014	Other services to the public	78	22	0	0	0	0	0	100	0	17
2014	None of the above	73	16	3	4	1	1	3	92	5	125

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	29	13	8	8	3	0	70	16	36
2019	Communications or public affairs	37	35	9	9	5	0	5	75	15	38
2019	Administration and operations	32	27	23	8	7	1	2	60	16	91
2019	Human resources	26	35	18	10	8	0	3	63	19	62
2019	Financial management	33	17	18	9	12	10	0	56	24	19
2019	Information technology	35	31	17	4	3	10	0	74	8	52
2019	Policy	34	33	8	8	0	4	12	81	10	25
2019	Project management	38	25	28	6	0	3	0	65	7	27
2019	Other services to the public	54	14	22	0	0	0	10	76	0	12
2019	None of the above	36	33	18	7	5	1	0	70	12	72
2018	Client contact centre	15	29	21	8	16	8	4	50	27	25
2018	Communications or public affairs	18	47	10	8	8	9	0	71	18	23
2018	Security	36	17	30	9	9	0	0	53	18	11
2018	Administration and operations	29	31	15	8	9	4	3	65	18	112
2018	Human resources	24	35	17	5	4	5	10	69	11	71
2018	Financial management	16	44	20	4	8	4	4	66	13	25
2018	Procurement	20	20	30	10	0	10	10	50	13	10
2018	Information management	19	47	15	0	19	0	0	65	19	12
2018	Information technology	21	40	21	8	3	0	6	65	12	37
2018	Policy	41	27	10	0	7	15	0	80	9	12
2018	Project management	50	17	11	17	0	0	6	70	18	18
2018	Other services to the public	47	27	26	0	0	0	0	74	0	15
2018	None of the above	27	32	14	8	10	5	4	65	19	60
2017	Client contact centre	24	47	5	17	7	0	0	70	25	17
2017	Communications or public affairs	10	51	20	6	7	0	7	65	13	14
2017	Administration and operations	40	30	10	10	4	5	1	74	15	80
2017	Human resources	45	19	12	14	5	2	2	67	20	75
2017	Financial management	49	17	6	12	0	6	10	79	14	17
2017	Information technology	36	35	16	5	3	0	5	74	8	37
2017	Policy	39	40	11	5	0	5	0	83	5	17
2017	None of the above	24	34	17	9	13	0	3	60	23	63
2014	Client contact centre	38	32	10	7	3	0	10	78	11	39
2014	Communications or public affairs	6	52	17	6	0	0	20	72	7	16
2014	Administration and operations	47	26	9	8	8	1	2	75	16	129
2014	Human resources	35	32	13	6	5	4	6	74	12	82
2014	Financial management	27	13	18	17	25	0	0	40	42	23
2014	Information management	60	21	7	7	0	6	0	86	7	15
2014	Information technology	38	29	15	6	5	2	4	72	12	51
2014	Evaluation	16	53	0	23	0	8	0	75	25	13
2014	Other services to the public	38	40	6	11	0	5	0	82	12	17
2014	None of the above	35	24	17	6	6	6	6	67	14	125

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	25	7	3	8	0	0	82	11	35
2019	Communications or public affairs	51	35	6	7	0	0	0	87	7	38
2019	Administration and operations	46	32	10	5	7	0	0	79	12	90
2019	Human resources	57	21	8	5	8	2	0	79	13	63
2019	Financial management	53	21	14	5	7	0	0	74	12	19
2019	Information technology	44	40	9	3	2	2	0	85	5	52
2019	Policy	62	26	0	12	0	0	0	88	12	25
2019	Project management	58	28	7	7	0	0	0	86	7	27
2019	Other services to the public	68	25	0	7	0	0	0	93	7	12
2019	None of the above	56	27	4	7	6	0	0	83	13	72
2018	Client contact centre	36	22	17	17	4	3	0	60	22	24
2018	Communications or public affairs	25	41	9	20	0	5	0	69	21	23
2018	Security	35	0	17	48	0	0	0	35	48	11
2018	Administration and operations	45	37	8	3	6	1	0	83	9	112
2018	Human resources	57	27	10	3	1	1	0	86	4	70
2018	Financial management	65	19	4	4	4	4	0	88	8	25
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	45	39	8	0	8	0	0	84	8	12
2018	Information technology	46	42	6	2	3	0	0	89	6	37
2018	Policy	24	60	6	10	0	0	0	85	10	12
2018	Project management	56	22	11	11	0	0	0	78	11	18
2018	Other services to the public	57	22	20	0	0	0	0	80	0	15
2018	None of the above	44	30	7	6	12	0	0	75	19	60
2017	Client contact centre	47	25	6	22	0	0	0	72	22	17
2017	Communications or public affairs	46	27	12	7	0	0	9	79	7	14
2017	Administration and operations	52	27	7	8	5	0	1	80	13	80
2017	Human resources	58	18	9	11	4	0	0	76	15	75
2017	Financial management	64	31	6	0	0	0	0	94	0	17
2017	Information technology	54	32	6	5	3	0	0	87	8	37
2017	Policy	61	28	6	0	0	5	0	94	0	17
2017	None of the above	45	25	8	13	9	0	0	70	22	63
2014	Client contact centre	50	30	8	7	3	0	2	82	10	39
2014	Communications or public affairs	18	60	17	6	0	0	0	78	6	16
2014	Administration and operations	57	26	7	5	5	0	0	83	10	129
2014	Human resources	53	25	8	10	5	0	0	77	15	81
2014	Financial management	22	35	17	8	17	0	0	58	25	23
2014	Information management	59	34	0	7	0	0	0	93	7	15
2014	Information technology	59	26	9	0	5	0	0	85	5	51
2014	Evaluation	54	15	8	8	15	0	0	69	23	13
2014	Other services to the public	56	32	6	0	0	6	0	94	0	17
2014	None of the above	53	29	6	4	6	1	1	83	11	125

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	25	13	3	5	0	0	79	8	35
2019	Communications or public affairs	49	39	2	7	2	0	0	88	9	38
2019	Administration and operations	48	33	9	7	3	0	0	81	10	90
2019	Human resources	51	38	5	3	3	0	0	89	6	63
2019	Financial management	48	32	9	5	7	0	0	80	12	19
2019	Information technology	51	39	6	4	0	0	0	90	4	52
2019	Policy	74	26	0	0	0	0	0	100	0	25
2019	Project management	61	32	4	3	0	0	0	93	3	27
2019	Other services to the public	62	28	10	0	0	0	0	90	0	12
2019	None of the above	66	20	8	5	1	0	0	86	6	72
2018	Client contact centre	48	35	4	12	0	0	0	83	12	25
2018	Communications or public affairs	34	39	14	0	13	0	0	73	13	23
2018	Security	36	38	18	9	0	0	0	74	9	11
2018	Administration and operations	54	30	6	5	5	0	0	84	10	112
2018	Human resources	53	33	8	3	3	0	0	86	5	71
2018	Financial management	51	33	8	4	0	4	0	87	4	25
2018	Procurement	50	50	0	0	0	0	0	100	0	10
2018	Information management	53	31	0	8	8	0	0	84	16	12
2018	Information technology	51	39	6	0	3	0	0	90	3	37
2018	Policy	51	49	0	0	0	0	0	100	0	12
2018	Project management	72	11	5	11	0	0	0	83	11	18
2018	Other services to the public	47	40	8	6	0	0	0	86	6	15
2018	None of the above	45	39	5	6	5	0	0	84	11	60
2017	Client contact centre	41	34	13	11	0	0	0	76	11	17
2017	Communications or public affairs	59	35	7	0	0	0	0	93	0	14
2017	Administration and operations	53	35	6	2	4	0	0	88	6	80
2017	Human resources	59	29	3	4	5	0	0	88	9	75
2017	Financial management	58	42	0	0	0	0	0	100	0	17
2017	Information technology	57	30	11	0	3	0	0	87	3	37
2017	Policy	61	34	4	0	0	0	0	96	0	17
2017	None of the above	42	36	10	6	6	0	0	78	13	63
2014	Client contact centre	29	53	10	5	0	0	2	84	5	38
2014	Communications or public affairs	42	46	7	6	0	0	0	88	6	16
2014	Administration and operations	51	34	7	4	4	0	0	85	8	129
2014	Human resources	54	31	11	1	2	0	0	85	4	81
2014	Financial management	27	40	8	21	4	0	0	67	25	23
2014	Information management	72	28	0	0	0	0	0	100	0	15
2014	Information technology	44	36	11	4	5	0	0	80	9	51
2014	Evaluation	54	38	0	8	0	0	0	92	8	13
2014	Other services to the public	51	37	0	6	6	0	0	88	12	17
2014	None of the above	61	30	4	3	2	0	1	91	5	125

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	48	7	4	3	2	0	87	7	35
2019	Communications or public affairs	48	39	11	2	0	0	0	87	2	38
2019	Administration and operations	48	35	7	4	6	0	0	84	9	90
2019	Human resources	47	32	11	3	5	0	2	80	8	62
2019	Financial management	44	31	9	9	7	0	0	75	16	19
2019	Information technology	45	42	10	3	0	0	0	87	3	52
2019	Policy	74	22	5	0	0	0	0	95	0	25
2019	Project management	60	32	7	0	0	0	0	93	0	27
2019	Other services to the public	68	15	17	0	0	0	0	83	0	12
2019	None of the above	55	31	10	2	1	0	0	86	3	72
2018	Client contact centre	28	23	33	4	4	7	0	55	9	25
2018	Communications or public affairs	22	49	12	8	9	0	0	70	17	23
2018	Security	26	35	21	9	0	9	0	67	10	11
2018	Administration and operations	48	33	11	3	3	1	0	82	7	113
2018	Human resources	53	31	10	3	3	1	0	84	5	71
2018	Financial management	41	40	7	4	0	4	4	88	4	25
2018	Procurement	40	30	20	10	0	0	0	70	10	10
2018	Information management	50	27	15	0	8	0	0	76	8	12
2018	Information technology	43	46	8	0	3	0	0	89	3	37
2018	Policy	57	36	7	0	0	0	0	93	0	12
2018	Project management	72	11	5	11	0	0	0	83	11	18
2018	Other services to the public	46	46	8	0	0	0	0	92	0	15
2018	None of the above	49	38	3	5	3	2	0	89	8	60

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	28	9	0	9	0	0	82	9	35
2019	Communications or public affairs	50	24	10	6	0	4	6	83	7	37
2019	Administration and operations	49	28	14	7	1	0	1	78	8	91
2019	Human resources	61	19	8	8	3	2	0	81	11	63
2019	Financial management	48	18	23	0	0	0	11	74	0	19
2019	Information technology	53	29	14	2	0	2	0	84	2	50
2019	Policy	92	4	4	0	0	0	0	96	0	25
2019	Project management	66	27	7	0	0	0	0	93	0	27
2019	Other services to the public	52	34	8	6	0	0	0	86	6	12
2019	None of the above	62	22	10	3	3	0	1	84	5	72

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	23	10	2	11	0	0	76	14	36
2019	Communications or public affairs	42	33	17	8	0	0	0	75	8	38
2019	Administration and operations	43	29	17	4	8	0	0	72	12	91
2019	Human resources	40	19	14	14	11	0	2	60	25	63
2019	Financial management	30	23	25	16	0	0	5	57	17	19
2019	Information technology	39	43	16	0	3	0	0	82	3	52
2019	Policy	57	35	8	0	0	0	0	92	0	25
2019	Project management	47	29	10	11	0	3	0	79	11	27
2019	Other services to the public	52	7	23	8	0	0	10	66	9	12
2019	None of the above	42	37	11	6	3	0	1	80	8	72
2018	Client contact centre	32	51	9	0	5	4	0	86	5	24
2018	Communications or public affairs	34	27	14	20	0	5	0	64	21	23
2018	Security	65	0	9	18	9	0	0	65	26	11
2018	Administration and operations	44	33	10	7	4	1	1	79	11	110
2018	Human resources	38	36	12	8	3	1	3	77	11	72
2018	Financial management	44	28	8	12	4	4	0	75	17	25
2018	Procurement	30	50	10	10	0	0	0	80	10	10
2018	Information management	58	23	0	11	8	0	0	81	19	12
2018	Information technology	49	38	2	5	6	0	0	87	11	37
2018	Policy	75	17	0	0	8	0	0	92	8	11
2018	Project management	44	39	0	11	5	0	0	83	17	18
2018	Other services to the public	48	39	8	5	0	0	0	88	5	15
2018	None of the above	35	30	13	14	8	0	0	65	22	59
2017	Client contact centre	58	37	5	0	0	0	0	95	0	17
2017	Communications or public affairs	33	46	15	0	7	0	0	78	7	14
2017	Administration and operations	54	21	12	8	3	0	2	77	11	80
2017	Human resources	47	28	12	9	5	0	0	74	14	75
2017	Financial management	66	11	17	0	0	0	6	82	0	17
2017	Information technology	41	38	11	5	5	0	0	79	11	37
2017	Policy	39	44	12	5	0	0	0	83	5	17
2017	None of the above	38	22	16	11	10	1	3	62	22	63
2014	Client contact centre	41	31	8	3	8	3	7	80	12	39
2014	Communications or public affairs	24	65	0	6	6	0	0	89	11	16
2014	Administration and operations	49	34	2	8	6	0	0	83	14	128
2014	Human resources	43	36	13	5	2	0	0	79	7	82
2014	Financial management	35	44	8	4	8	0	0	79	13	23
2014	Information management	53	21	7	6	13	0	0	73	20	15
2014	Information technology	44	38	8	2	7	0	2	83	9	51
2014	Evaluation	46	46	0	8	0	0	0	92	8	13
2014	Other services to the public	46	37	5	6	6	0	0	83	12	17
2014	None of the above	40	34	12	8	3	2	2	77	11	125

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	43	3	4	8	0	0	85	12	35
2019	Communications or public affairs	50	19	18	6	2	5	0	72	9	38
2019	Administration and operations	55	22	10	3	9	1	0	78	12	91
2019	Human resources	45	22	14	6	8	3	2	70	15	63
2019	Financial management	37	25	14	14	4	0	5	66	19	19
2019	Information technology	40	32	15	4	3	4	2	76	7	52
2019	Policy	73	12	11	0	0	4	0	88	0	25
2019	Project management	64	7	22	0	4	3	0	73	4	27
2019	Other services to the public	60	7	16	7	0	0	11	75	7	11
2019	None of the above	52	24	17	5	1	0	1	77	6	72
2018	Client contact centre	41	30	17	0	5	7	0	76	5	24
2018	Communications or public affairs	34	36	8	22	0	0	0	70	22	23
2018	Security	65	0	17	9	9	0	0	65	18	11
2018	Administration and operations	53	26	9	5	3	3	1	82	9	110
2018	Human resources	39	39	14	3	3	3	0	80	6	71
2018	Financial management	48	24	15	4	0	4	5	79	4	25
2018	Procurement	30	40	20	10	0	0	0	70	10	10
2018	Information management	61	15	15	0	8	0	0	76	8	12
2018	Information technology	46	35	6	8	3	2	0	83	12	37
2018	Policy	75	25	0	0	0	0	0	100	0	11
2018	Project management	56	28	0	11	5	0	0	83	17	18
2018	Other services to the public	55	37	8	0	0	0	0	92	0	15
2018	None of the above	46	20	16	10	5	3	0	69	15	59
2017	Client contact centre	75	25	0	0	0	0	0	100	0	17
2017	Communications or public affairs	33	39	22	7	0	0	0	72	7	14
2017	Administration and operations	49	27	15	5	1	1	1	78	6	80
2017	Human resources	51	27	8	9	3	2	0	80	12	75
2017	Financial management	70	19	11	0	0	0	0	89	0	17
2017	Information technology	57	27	8	3	3	3	0	86	6	37
2017	Policy	41	38	5	16	0	0	0	79	16	17
2017	None of the above	49	28	5	6	8	5	0	81	15	63
2014	Client contact centre	49	26	11	0	5	8	2	83	6	39
2014	Communications or public affairs	42	58	0	0	0	0	0	100	0	16
2014	Administration and operations	58	24	8	4	5	2	0	84	9	129
2014	Human resources	53	29	6	4	6	3	0	84	10	82
2014	Financial management	30	43	14	4	8	0	0	73	13	23
2014	Information management	52	28	7	7	7	0	0	80	13	15
2014	Information technology	44	33	8	8	7	0	0	77	15	51
2014	Evaluation	54	30	8	0	8	0	0	85	8	13
2014	Other services to the public	43	45	6	0	0	5	0	94	0	17
2014	None of the above	47	30	14	2	2	3	1	81	5	125

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	32	6	0	12	0	0	82	12	34
2019	Communications or public affairs	47	29	9	5	4	6	0	81	9	38
2019	Administration and operations	51	33	7	3	6	0	0	83	10	91
2019	Human resources	43	19	18	8	8	2	2	64	17	61
2019	Financial management	46	30	4	20	0	0	0	76	20	18
2019	Information technology	40	38	13	3	3	4	0	81	5	51
2019	Policy	69	16	11	4	0	0	0	85	4	25
2019	Project management	60	19	14	0	4	3	0	81	4	27
2019	Other services to the public	69	0	0	21	0	0	10	77	23	12
2019	None of the above	47	29	14	6	3	0	1	77	8	72
2018	Client contact centre	44	35	17	0	5	0	0	78	5	24
2018	Communications or public affairs	39	40	4	16	0	0	0	80	16	23
2018	Security	65	0	17	9	9	0	0	65	18	11
2018	Administration and operations	55	27	6	9	3	1	1	83	11	110
2018	Human resources	49	28	20	3	0	0	0	77	3	70
2018	Financial management	46	31	8	7	4	4	0	80	11	25
2018	Procurement	30	40	30	0	0	0	0	70	0	10
2018	Information management	42	24	19	8	8	0	0	65	16	12
2018	Information technology	46	33	6	14	2	0	0	78	16	37
2018	Policy	70	20	0	9	0	0	0	91	9	10
2018	Project management	56	28	5	6	5	0	0	83	11	18
2018	Other services to the public	53	39	8	0	0	0	0	92	0	15
2018	None of the above	39	31	15	12	3	0	0	70	15	59
2017	Client contact centre	58	35	0	7	0	0	0	93	7	17
2017	Communications or public affairs	36	64	0	0	0	0	0	100	0	14
2017	Administration and operations	55	23	8	12	1	0	1	79	13	79
2017	Human resources	45	36	6	8	4	1	0	82	12	75
2017	Financial management	59	35	0	6	0	0	0	94	6	17
2017	Information technology	47	35	8	5	3	0	3	83	8	37
2017	Policy	41	34	10	15	0	0	0	75	15	17
2017	None of the above	46	27	12	6	9	0	0	72	16	63
2014	Client contact centre	46	31	10	5	5	0	2	79	11	39
2014	Communications or public affairs	29	60	0	11	0	0	0	89	11	16
2014	Administration and operations	54	30	7	3	6	0	0	84	9	129
2014	Human resources	50	25	6	12	5	1	0	76	17	82
2014	Financial management	35	44	9	4	8	0	0	78	13	23
2014	Information management	53	28	13	0	7	0	0	80	7	15
2014	Information technology	53	22	10	8	7	0	0	75	15	51
2014	Evaluation	38	39	8	7	8	0	0	78	15	13
2014	Other services to the public	55	22	17	6	0	0	0	77	6	17
2014	None of the above	48	32	8	6	3	1	1	82	10	125

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	78	14	0	0	5	0	3	95	5	35
2019	Communications or public affairs	93	5	2	0	0	0	0	98	0	38
2019	Administration and operations	75	14	6	2	2	0	0	90	4	90
2019	Human resources	79	13	3	2	2	2	0	94	3	63
2019	Financial management	71	17	5	0	0	0	6	95	0	17
2019	Information technology	73	15	4	6	0	0	2	90	6	52
2019	Policy	88	8	4	0	0	0	0	96	0	24
2019	Project management	85	15	0	0	0	0	0	100	0	27
2019	Other services to the public	90	0	0	0	0	0	10	100	0	12
2019	None of the above	84	11	3	1	0	0	1	96	1	72
2017	Client contact centre	82	18	0	0	0	0	0	100	0	17
2017	Communications or public affairs	87	13	0	0	0	0	0	100	0	14
2017	Administration and operations	83	15	1	0	1	0	0	97	1	80
2017	Human resources	82	16	1	1	0	0	0	98	1	75
2017	Financial management	89	6	6	0	0	0	0	94	0	17
2017	Information technology	81	8	11	0	0	0	0	89	0	37
2017	Policy	89	11	0	0	0	0	0	100	0	17
2017	None of the above	80	17	2	0	1	0	0	97	1	63
2014	Client contact centre	75	13	8	0	0	0	5	92	0	39
2014	Communications or public affairs	89	11	0	0	0	0	0	100	0	16
2014	Administration and operations	89	7	0	1	2	0	0	96	4	129
2014	Human resources	77	16	1	2	2	0	1	94	5	82
2014	Financial management	78	18	4	0	0	0	0	96	0	23
2014	Information management	87	13	0	0	0	0	0	100	0	15
2014	Information technology	85	15	0	0	0	0	0	100	0	51
2014	Evaluation	61	39	0	0	0	0	0	100	0	13
2014	Other services to the public	78	17	5	0	0	0	0	95	0	17
2014	None of the above	80	10	4	2	1	0	2	93	3	125

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	73	19	3	2	2	0	0	92	5	35
2019	Communications or public affairs	73	16	5	2	2	0	2	90	5	38
2019	Administration and operations	64	20	7	3	3	1	1	86	7	91
2019	Human resources	53	24	7	8	7	0	2	78	15	63
2019	Financial management	18	29	26	9	4	5	10	54	15	19
2019	Information technology	60	20	14	4	0	2	0	82	4	52
2019	Policy	84	16	0	0	0	0	0	100	0	25
2019	Project management	53	32	3	11	0	0	0	86	11	27
2019	Other services to the public	65	6	8	0	0	10	10	90	0	12
2019	None of the above	73	17	6	2	0	0	2	92	2	72
2017	Client contact centre	64	19	6	6	0	0	5	87	6	17
2017	Communications or public affairs	48	39	13	0	0	0	0	87	0	14
2017	Administration and operations	64	17	7	7	1	0	2	83	9	80
2017	Human resources	57	30	5	1	5	1	0	88	7	75
2017	Financial management	45	19	11	6	0	13	6	79	7	17
2017	Information technology	47	32	11	6	3	0	3	80	8	37
2017	Policy	60	24	5	5	0	5	0	89	5	17
2017	None of the above	50	18	5	3	13	2	10	77	18	63
2014	Client contact centre	51	22	8	0	3	0	16	88	3	39
2014	Communications or public affairs	36	42	11	6	0	6	0	82	6	16
2014	Administration and operations	56	20	8	6	3	2	5	82	10	129
2014	Human resources	54	22	6	6	7	1	3	80	14	82
2014	Financial management	53	22	8	4	4	0	8	82	9	23
2014	Information management	61	19	0	0	7	7	7	92	8	15
2014	Information technology	51	22	10	4	2	7	4	82	7	51
2014	Evaluation	38	31	15	0	0	0	16	82	0	13
2014	Other services to the public	52	25	6	0	6	5	6	87	7	17
2014	None of the above	56	23	5	3	4	3	5	86	8	125

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	31	4	0	8	0	0	88	8	35
2019	Communications or public affairs	56	26	11	2	5	0	0	82	7	38
2019	Administration and operations	63	19	8	4	6	1	0	82	10	91
2019	Human resources	57	19	8	6	6	3	0	79	13	63
2019	Financial management	46	33	16	0	4	0	0	80	4	19
2019	Information technology	66	21	6	2	3	2	0	89	4	52
2019	Policy	84	12	4	0	0	0	0	96	0	24
2019	Project management	75	11	7	3	0	3	0	89	3	27
2019	Other services to the public	59	8	16	7	0	0	10	75	7	12
2019	None of the above	66	18	12	0	3	0	1	85	3	72
2018	Client contact centre	57	16	22	0	0	4	0	77	0	24
2018	Communications or public affairs	43	40	8	8	0	0	0	84	8	23
2018	Security	62	0	19	0	19	0	0	62	19	10
2018	Administration and operations	63	21	4	6	4	2	1	86	10	110
2018	Human resources	68	20	8	0	3	1	0	89	3	71
2018	Financial management	52	25	20	0	0	4	0	80	0	25
2018	Procurement	50	20	20	0	10	0	0	70	10	10
2018	Information management	53	15	24	0	8	0	0	68	8	12
2018	Information technology	59	28	8	0	6	0	0	86	6	37
2018	Policy	84	8	8	0	0	0	0	92	0	11
2018	Project management	66	17	0	11	5	0	0	83	17	18
2018	Other services to the public	81	11	8	0	0	0	0	92	0	15
2018	None of the above	61	26	5	3	3	3	0	89	6	59
2017	Client contact centre	70	18	6	6	0	0	0	88	6	17
2017	Communications or public affairs	58	28	13	0	0	0	0	87	0	14
2017	Administration and operations	65	23	8	1	0	1	1	91	1	80
2017	Human resources	61	24	5	5	5	0	0	85	10	75
2017	Financial management	82	13	0	0	0	6	0	100	0	17
2017	Information technology	62	30	5	3	0	0	0	92	3	37
2017	Policy	59	13	21	7	0	0	0	73	7	17
2017	None of the above	52	28	3	6	6	3	2	84	13	63

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	28	0	2	11	0	0	86	14	36
2019	Communications or public affairs	49	24	12	9	6	0	0	73	15	38
2019	Administration and operations	60	20	7	8	5	0	0	80	13	91
2019	Human resources	42	29	15	5	10	0	0	71	14	62
2019	Financial management	37	32	16	5	4	0	5	74	9	19
2019	Information technology	49	38	3	4	5	0	0	87	10	52
2019	Policy	65	16	15	4	0	0	0	81	4	25
2019	Project management	57	25	10	3	4	0	0	83	7	27
2019	Other services to the public	69	10	7	14	0	0	0	79	14	12
2019	None of the above	55	24	12	4	3	0	1	80	7	72
2018	Client contact centre	53	20	18	0	9	0	0	73	9	24
2018	Communications or public affairs	39	26	19	8	8	0	0	65	16	23
2018	Security	65	0	0	9	26	0	0	65	35	11
2018	Administration and operations	54	25	7	6	7	1	1	80	12	110
2018	Human resources	49	25	20	3	3	0	1	74	6	72
2018	Financial management	53	24	4	4	7	8	0	83	12	25
2018	Procurement	40	40	10	0	10	0	0	80	10	10
2018	Information management	43	42	8	0	8	0	0	84	8	12
2018	Information technology	48	38	5	6	3	0	0	86	9	37
2018	Policy	78	14	0	8	0	0	0	92	8	11
2018	Project management	47	35	0	12	6	0	0	82	18	17
2018	Other services to the public	61	39	0	0	0	0	0	100	0	15
2018	None of the above	44	28	11	7	9	0	0	72	17	59
2017	Client contact centre	64	19	11	6	0	0	0	83	6	17
2017	Communications or public affairs	60	20	7	13	0	0	0	80	13	14
2017	Administration and operations	62	20	11	5	0	1	1	83	5	80
2017	Human resources	55	23	10	7	3	1	0	79	10	75
2017	Financial management	78	22	0	0	0	0	0	100	0	17
2017	Information technology	54	32	11	0	3	0	0	87	3	37
2017	Policy	46	22	13	15	0	5	0	71	16	17
2017	None of the above	46	25	9	5	11	2	2	73	17	62
2014	Client contact centre	46	34	8	0	5	3	5	86	5	39
2014	Communications or public affairs	34	54	11	0	0	0	0	89	0	16
2014	Administration and operations	59	25	5	6	5	0	0	83	11	129
2014	Human resources	54	27	10	4	5	1	0	81	9	82
2014	Financial management	49	34	4	4	8	0	0	83	13	23
2014	Information management	53	28	6	0	13	0	0	80	13	15
2014	Information technology	63	21	5	9	2	0	0	83	11	51
2014	Evaluation	54	23	8	15	0	0	0	77	15	13
2014	Other services to the public	72	16	6	0	0	0	6	94	0	17
2014	None of the above	52	33	7	2	4	2	1	87	6	125

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	10	24	19	47	0	0	0	34	47	10
2019	Administration and operations	32	32	18	11	4	4	0	67	15	28
2019	Human resources	22	37	15	22	4	0	0	59	26	27
2019	Information technology	13	56	31	0	0	0	0	69	0	14
2019	Project management	38	28	10	24	0	0	0	66	24	10
2019	None of the above	36	39	13	8	0	0	4	78	9	25

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	47	13	9	15	3	0	63	24	35
2019	Communications or public affairs	40	41	7	9	0	2	0	83	10	38
2019	Administration and operations	30	24	13	15	16	2	0	55	31	90
2019	Human resources	17	24	22	17	18	2	0	41	36	63
2019	Financial management	26	10	27	23	9	5	0	38	34	19
2019	Information technology	22	25	16	11	8	17	0	57	23	51
2019	Policy	33	43	12	4	8	0	0	77	12	25
2019	Project management	29	29	12	14	12	3	0	60	27	27
2019	Other services to the public	76	8	0	6	0	10	0	93	7	12
2019	None of the above	28	29	19	14	8	1	0	58	22	71
2018	Client contact centre	32	31	29	4	4	0	0	63	8	25
2018	Communications or public affairs	13	38	35	8	0	5	0	54	8	23
2018	Security	43	21	36	0	0	0	0	64	0	11
2018	Administration and operations	34	37	15	6	3	4	0	74	10	113
2018	Human resources	18	34	26	17	3	3	0	53	21	70
2018	Financial management	31	24	26	5	3	11	0	62	9	26
2018	Procurement	0	60	30	0	10	0	0	60	10	10
2018	Information management	16	34	16	19	8	8	0	54	29	12
2018	Information technology	26	39	15	2	8	10	0	72	12	37
2018	Policy	24	59	17	0	0	0	0	83	0	12
2018	Project management	33	28	23	11	6	0	0	61	17	18
2018	Other services to the public	39	39	8	6	0	8	0	85	6	15
2018	None of the above	23	32	11	15	8	11	0	62	26	60
2017	Client contact centre	33	31	12	19	6	0	0	64	25	17
2017	Communications or public affairs	16	64	13	7	0	0	0	80	7	14
2017	Administration and operations	32	35	11	11	4	6	0	71	16	80
2017	Human resources	21	30	13	20	11	4	0	54	32	75
2017	Financial management	47	23	12	0	13	5	0	74	14	17
2017	Information technology	25	41	16	3	5	11	0	73	9	37
2017	Policy	55	25	10	0	6	5	0	84	6	17
2017	None of the above	26	39	14	10	5	6	0	69	16	63
2014	Client contact centre	23	40	22	0	3	10	2	72	3	39
2014	Communications or public affairs	35	40	6	6	0	14	0	87	7	16
2014	Administration and operations	33	31	16	11	4	5	0	67	16	129
2014	Human resources	29	37	16	6	7	5	0	69	14	82
2014	Financial management	13	35	18	8	21	4	0	50	30	23
2014	Information management	46	34	0	7	0	13	0	92	8	15
2014	Information technology	33	30	20	6	7	4	0	65	14	51
2014	Evaluation	15	63	8	7	0	8	0	84	7	13
2014	Other services to the public	35	30	28	0	6	0	0	66	6	17
2014	None of the above	30	36	14	10	4	5	1	70	15	125

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	15	36	14	16	16	3	0	53	33	36
2019	Communications or public affairs	34	42	9	5	7	2	0	78	12	38
2019	Administration and operations	23	26	18	15	19	0	0	48	34	90
2019	Human resources	12	18	26	19	26	0	0	29	45	63
2019	Financial management	23	22	15	12	26	0	0	46	39	19
2019	Information technology	14	29	18	19	12	8	0	47	33	52
2019	Policy	43	42	4	8	4	0	0	84	12	25
2019	Project management	22	28	20	18	12	0	0	50	30	27
2019	Other services to the public	61	23	16	0	0	0	0	84	0	12
2019	None of the above	24	29	16	16	15	0	0	53	31	70
2018	Client contact centre	32	24	24	16	4	0	0	55	20	25
2018	Communications or public affairs	4	44	36	12	4	0	0	48	16	23
2018	Security	35	38	18	9	0	0	0	73	9	11
2018	Administration and operations	31	38	13	13	4	1	0	69	17	113
2018	Human resources	15	41	22	15	4	3	0	57	20	69
2018	Financial management	17	34	19	7	12	11	0	58	21	26
2018	Procurement	0	40	30	20	10	0	0	40	30	10
2018	Information management	8	50	8	26	8	0	0	57	35	12
2018	Information technology	25	31	21	10	8	5	0	59	19	37
2018	Policy	36	39	17	7	0	0	0	76	7	12
2018	Project management	33	28	22	11	6	0	0	61	17	18
2018	Other services to the public	27	46	16	11	0	0	0	73	11	15
2018	None of the above	16	31	22	18	11	1	0	48	30	59
2017	Client contact centre	28	24	6	30	12	0	0	52	42	17
2017	Communications or public affairs	6	49	28	7	0	0	10	61	7	14
2017	Administration and operations	27	30	13	19	6	3	1	59	27	80
2017	Human resources	16	33	16	15	18	1	0	50	33	75
2017	Financial management	34	30	17	0	13	5	0	68	14	17
2017	Information technology	28	35	16	8	11	3	0	64	19	37
2017	Policy	34	36	15	4	6	5	0	73	11	17
2017	None of the above	13	33	22	16	13	3	0	48	29	63
2014	Client contact centre	27	33	23	3	5	7	2	66	9	39
2014	Communications or public affairs	17	61	11	11	0	0	0	78	11	16
2014	Administration and operations	31	31	16	14	7	1	0	63	21	129
2014	Human resources	23	39	17	6	11	4	0	64	18	82
2014	Financial management	13	25	28	13	21	0	0	38	34	23
2014	Information management	39	34	7	20	0	0	0	73	20	15
2014	Information technology	21	34	20	11	9	4	0	57	21	51
2014	Evaluation	7	78	8	7	0	0	0	85	7	13
2014	Other services to the public	32	28	29	5	6	0	0	60	11	17
2014	None of the above	30	32	13	13	8	4	0	65	22	125

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	24	28	19	17	3	0	34	37	35
2019	Communications or public affairs	27	43	12	7	5	6	0	75	13	38
2019	Administration and operations	19	19	22	17	22	0	0	38	39	88
2019	Human resources	6	23	19	34	17	0	0	29	51	63
2019	Financial management	23	18	9	12	37	0	0	41	50	19
2019	Information technology	7	27	29	13	12	11	0	39	28	51
2019	Policy	43	37	12	4	4	0	0	80	8	25
2019	Project management	15	33	16	28	8	0	0	48	36	26
2019	Other services to the public	41	23	37	0	0	0	0	63	0	12
2019	None of the above	20	30	16	20	12	3	0	51	33	70
2018	Client contact centre	29	25	25	16	5	0	0	54	21	24
2018	Communications or public affairs	4	26	41	24	0	4	0	32	25	23
2018	Security	26	47	18	0	9	0	0	73	9	11
2018	Administration and operations	29	27	18	12	9	5	0	59	23	112
2018	Human resources	9	36	28	21	4	3	0	46	25	70
2018	Financial management	18	40	16	15	8	4	0	59	24	25
2018	Procurement	0	30	20	40	10	0	0	30	50	10
2018	Information management	0	27	54	11	8	0	0	27	19	12
2018	Information technology	17	32	26	13	5	7	0	53	19	37
2018	Policy	36	32	17	7	7	0	0	68	15	12
2018	Project management	22	27	28	17	6	0	0	50	22	18
2018	Other services to the public	21	28	27	16	0	8	0	53	17	15
2018	None of the above	12	24	19	21	17	7	0	39	40	60
2017	Client contact centre	28	13	17	24	12	6	0	44	38	17
2017	Communications or public affairs	0	45	33	15	7	0	0	45	22	14
2017	Administration and operations	20	23	23	21	9	4	0	45	30	80
2017	Human resources	7	22	30	22	17	1	0	30	40	75
2017	Financial management	24	28	30	0	13	5	0	54	14	17
2017	Information technology	20	22	27	5	11	16	0	49	19	37
2017	Policy	29	22	10	20	14	5	0	53	36	17
2017	None of the above	11	24	19	24	14	8	0	38	41	63
2014	Client contact centre	21	35	23	13	3	5	2	59	16	39
2014	Communications or public affairs	17	30	28	6	6	14	0	54	13	16
2014	Administration and operations	21	31	16	15	11	6	0	55	28	129
2014	Human resources	15	34	21	18	10	2	0	50	29	82
2014	Financial management	9	25	28	22	17	0	0	34	39	23
2014	Information management	26	47	7	13	7	0	0	73	20	15
2014	Information technology	16	33	28	6	11	6	0	52	18	51
2014	Evaluation	8	55	31	0	7	0	0	62	7	13
2014	Other services to the public	18	32	21	23	6	0	0	50	29	17
2014	None of the above	15	32	19	20	7	7	0	51	29	125

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	24	31	17	17	3	0	33	35	35
2019	Communications or public affairs	24	48	9	7	5	6	0	77	12	38
2019	Administration and operations	20	17	28	16	19	0	0	37	36	90
2019	Human resources	5	20	15	37	23	0	0	25	60	63
2019	Financial management	23	15	5	34	23	0	0	39	57	19
2019	Information technology	14	28	28	16	7	6	0	45	25	52
2019	Policy	27	35	12	15	12	0	0	62	26	25
2019	Project management	22	22	13	18	18	7	0	47	39	27
2019	Other services to the public	34	15	28	13	0	10	0	54	14	12
2019	None of the above	18	29	11	22	20	0	0	47	42	71
2018	Client contact centre	23	23	29	20	0	4	0	48	21	25
2018	Communications or public affairs	0	39	22	39	0	0	0	39	39	23
2018	Security	35	38	9	9	9	0	0	73	18	11
2018	Administration and operations	26	28	18	14	8	5	0	57	24	113
2018	Human resources	12	27	29	22	7	3	0	40	31	69
2018	Financial management	17	47	15	11	7	4	0	66	18	26
2018	Procurement	0	30	20	40	10	0	0	30	50	10
2018	Information management	8	26	24	15	27	0	0	34	42	12
2018	Information technology	28	28	18	19	5	2	0	58	24	37
2018	Policy	27	35	7	17	15	0	0	61	32	12
2018	Project management	29	23	24	18	6	0	0	53	24	17
2018	Other services to the public	20	27	43	10	0	0	0	47	10	15
2018	None of the above	5	36	20	16	20	3	0	42	37	59
2017	Client contact centre	16	36	17	25	6	0	0	52	31	17
2017	Communications or public affairs	0	32	46	0	13	9	0	35	15	14
2017	Administration and operations	18	35	20	16	9	2	0	55	25	80
2017	Human resources	16	31	19	16	17	1	0	47	34	75
2017	Financial management	24	41	25	6	0	5	0	68	6	17
2017	Information technology	22	38	22	3	5	10	0	67	9	37
2017	Policy	15	29	10	22	19	5	0	47	43	17
2017	None of the above	12	32	17	17	14	8	0	48	34	63
2014	Client contact centre	36	24	23	0	8	8	2	66	9	39
2014	Communications or public affairs	11	43	17	23	6	0	0	54	29	16
2014	Administration and operations	24	31	13	20	12	2	0	55	32	129
2014	Human resources	18	32	12	21	14	4	0	52	35	82
2014	Financial management	17	34	14	22	13	0	0	52	34	23
2014	Information management	25	48	7	14	0	7	0	78	15	15
2014	Information technology	31	26	18	9	13	0	2	58	23	51
2014	Evaluation	15	55	15	8	7	0	0	70	15	13
2014	Other services to the public	24	30	11	30	6	0	0	54	35	17
2014	None of the above	12	33	22	21	9	3	0	47	31	125

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	16	21	16	8	2	54	25	36
2019	Communications or public affairs	52	21	19	2	5	0	73	7	38
2019	Administration and operations	38	25	20	15	1	1	63	16	91
2019	Human resources	35	20	22	14	8	2	55	23	63
2019	Financial management	50	22	23	0	5	0	73	5	19
2019	Information technology	47	31	14	4	0	4	82	4	52
2019	Policy	34	19	23	19	0	4	55	20	25
2019	Project management	36	41	23	0	0	0	77	0	26
2019	Other services to the public	67	6	17	0	0	10	81	0	12
2019	None of the above	36	30	20	6	6	1	67	13	72

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	32	17	21	10	0	0	52	31	35
2019	Communications or public affairs	26	48	12	5	7	2	0	76	12	38
2019	Administration and operations	22	34	19	16	9	0	0	56	25	91
2019	Human resources	15	38	19	19	10	0	0	52	28	63
2019	Financial management	7	57	5	19	13	0	0	64	32	19
2019	Information technology	7	50	23	6	13	2	0	58	19	50
2019	Policy	12	58	0	18	8	0	5	73	27	25
2019	Project management	36	19	10	23	12	0	0	55	34	27
2019	Other services to the public	24	35	26	15	0	0	0	59	15	12
2019	None of the above	24	38	18	13	8	0	0	61	21	71
2018	Client contact centre	27	37	28	8	0	0	0	64	8	25
2018	Communications or public affairs	8	65	8	9	4	5	0	77	14	23
2018	Security	43	17	30	9	0	0	0	61	9	11
2018	Administration and operations	33	41	11	14	1	1	0	74	15	113
2018	Human resources	21	33	23	18	1	3	0	56	20	72
2018	Financial management	20	61	7	8	3	0	0	81	12	26
2018	Procurement	0	40	30	20	10	0	0	40	30	10
2018	Information management	19	47	8	8	19	0	0	65	27	12
2018	Information technology	29	43	12	15	0	0	0	72	15	36
2018	Policy	17	61	0	15	7	0	0	78	22	12
2018	Project management	28	49	6	11	6	0	0	77	17	18
2018	Other services to the public	13	34	27	26	0	0	0	47	26	15
2018	None of the above	11	37	20	24	8	0	0	48	33	60
2017	Client contact centre	28	48	5	19	0	0	0	76	19	17
2017	Communications or public affairs	12	74	13	0	0	0	0	87	0	14
2017	Administration and operations	29	43	18	6	2	1	0	73	9	80
2017	Human resources	25	38	13	11	13	0	0	63	24	75
2017	Financial management	36	50	14	0	0	0	0	86	0	16
2017	Information technology	28	46	19	3	5	0	0	73	8	37
2017	Policy	26	13	22	20	14	5	0	41	36	17
2017	None of the above	17	34	22	16	11	0	0	51	27	63
2014	Client contact centre	28	53	15	0	3	0	2	82	3	39
2014	Communications or public affairs	29	60	6	6	0	0	0	89	6	16
2014	Administration and operations	36	40	12	7	3	1	0	77	11	129
2014	Human resources	33	37	18	5	5	2	0	71	10	82
2014	Financial management	13	73	5	8	0	0	0	87	8	23
2014	Information management	39	54	7	0	0	0	0	93	0	15
2014	Information technology	34	40	7	11	5	2	0	76	17	51
2014	Evaluation	16	68	15	0	0	0	0	85	0	13
2014	Other services to the public	18	47	24	0	6	6	0	69	6	17
2014	None of the above	29	43	9	16	3	0	0	72	18	125

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	11	27	26	19	17	0	0	38	36	35
2019	Communications or public affairs	17	40	14	20	5	4	0	59	26	38
2019	Administration and operations	8	21	26	20	25	0	0	29	45	89
2019	Human resources	2	15	21	37	23	2	0	17	61	63
2019	Financial management	7	12	9	40	32	0	0	19	72	19
2019	Information technology	6	26	24	20	15	9	0	34	39	52
2019	Policy	20	37	16	8	16	0	5	59	25	25
2019	Project management	15	18	19	25	21	3	0	34	47	27
2019	Other services to the public	32	20	17	13	8	10	0	58	23	12
2019	None of the above	9	27	19	26	18	1	0	36	45	69

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	32	11	9	11	0	0	69	20	35
2019	Communications or public affairs	47	34	5	6	0	8	0	88	6	38
2019	Administration and operations	35	27	20	11	5	2	0	63	16	91
2019	Human resources	28	42	15	8	5	2	0	72	13	63
2019	Financial management	27	32	32	5	4	0	0	59	9	19
2019	Information technology	19	33	21	9	6	7	3	59	17	52
2019	Policy	42	24	4	16	8	0	5	70	26	24
2019	Project management	37	43	7	14	0	0	0	79	14	27
2019	Other services to the public	57	17	16	0	0	10	0	82	0	12
2019	None of the above	51	27	9	8	3	3	0	80	12	71
2018	Client contact centre	36	35	16	12	0	0	0	72	12	25
2018	Communications or public affairs	27	39	26	8	0	0	0	66	8	23
2018	Security	27	43	9	21	0	0	0	70	21	11
2018	Administration and operations	50	32	9	5	2	3	0	84	7	113
2018	Human resources	34	40	11	5	1	7	1	81	7	72
2018	Financial management	31	46	8	4	0	11	0	87	4	25
2018	Procurement	10	50	20	20	0	0	0	60	20	10
2018	Information management	8	39	0	26	8	19	0	58	42	12
2018	Information technology	20	25	31	18	0	6	0	48	19	37
2018	Policy	48	19	27	6	0	0	0	67	6	12
2018	Project management	39	38	11	0	6	6	0	82	6	18
2018	Other services to the public	32	14	34	5	8	8	0	50	14	15
2018	None of the above	31	30	17	11	10	0	0	62	21	59
2017	Client contact centre	42	28	5	18	7	0	0	70	25	17
2017	Communications or public affairs	47	33	7	13	0	0	0	80	13	14
2017	Administration and operations	46	36	9	5	2	0	1	83	7	79
2017	Human resources	39	37	6	12	4	2	0	78	16	75
2017	Financial management	53	35	0	6	6	0	0	88	12	17
2017	Information technology	25	46	16	5	5	0	3	73	11	37
2017	Policy	60	29	0	11	0	0	0	89	11	17
2017	None of the above	31	44	10	2	6	7	2	81	9	63
2014	Client contact centre	43	37	12	3	0	3	3	84	3	39
2014	Communications or public affairs	47	34	20	0	0	0	0	80	0	16
2014	Administration and operations	52	29	5	9	4	1	1	82	13	129
2014	Human resources	55	28	8	6	1	0	1	84	7	82
2014	Financial management	40	47	13	0	0	0	0	87	0	23
2014	Information management	47	34	7	7	0	0	6	86	7	15
2014	Information technology	39	34	9	9	2	7	0	78	12	51
2014	Evaluation	45	55	0	0	0	0	0	100	0	13
2014	Other services to the public	51	44	5	0	0	0	0	95	0	17
2014	None of the above	45	37	7	6	1	3	2	86	7	124

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	28	28	12	7	0	0	53	19	36
2019	Communications or public affairs	33	42	18	5	0	2	0	77	5	38
2019	Administration and operations	28	31	19	12	8	2	0	60	20	91
2019	Human resources	21	33	30	8	7	2	0	55	15	62
2019	Financial management	20	37	24	15	5	0	0	57	20	19
2019	Information technology	12	38	35	5	5	4	0	53	11	52
2019	Policy	25	31	24	4	8	4	5	61	13	25
2019	Project management	33	26	23	15	0	3	0	61	16	27
2019	Other services to the public	42	29	20	8	0	0	0	72	8	12
2019	None of the above	38	31	12	11	7	1	0	70	18	71
2018	Client contact centre	35	37	21	4	4	0	0	72	8	25
2018	Communications or public affairs	17	53	22	8	0	0	0	70	8	23
2018	Security	36	26	30	9	0	0	0	61	9	11
2018	Administration and operations	41	35	12	6	4	2	0	77	10	113
2018	Human resources	29	34	17	9	4	7	0	68	14	70
2018	Financial management	17	50	26	0	4	4	0	69	4	26
2018	Procurement	0	50	50	0	0	0	0	50	0	10
2018	Information management	19	31	27	8	16	0	0	50	24	12
2018	Information technology	28	52	15	2	0	2	0	82	3	37
2018	Policy	41	42	17	0	0	0	0	83	0	12
2018	Project management	34	38	17	6	6	0	0	72	12	18
2018	Other services to the public	19	29	28	16	0	8	0	53	17	15
2018	None of the above	19	44	13	13	7	4	0	66	20	60

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	21	25	17	17	3	0	39	35	34
2019	Communications or public affairs	16	27	16	4	5	29	2	64	12	38
2019	Administration and operations	20	16	22	11	18	11	1	41	33	91
2019	Human resources	16	14	17	26	16	6	5	34	47	63
2019	Financial management	12	14	31	15	16	12	0	31	35	19
2019	Information technology	7	30	22	8	9	20	4	49	22	52
2019	Policy	41	16	12	4	8	8	12	71	15	25
2019	Project management	22	7	16	23	11	21	0	37	43	27
2019	Other services to the public	44	24	25	7	0	0	0	69	7	12
2019	None of the above	24	17	27	5	8	15	4	50	16	72
2018	Client contact centre	16	28	20	11	8	12	4	53	23	25
2018	Communications or public affairs	13	15	30	12	12	14	4	34	30	23
2018	Security	18	9	18	47	0	9	0	29	52	11
2018	Administration and operations	29	24	15	8	10	11	4	61	21	111
2018	Human resources	17	19	12	16	18	15	3	44	42	72
2018	Financial management	8	23	40	0	8	7	13	39	10	26
2018	Procurement	0	20	50	10	0	10	10	25	13	10
2018	Information management	8	23	15	26	17	11	0	35	48	12
2018	Information technology	20	14	35	8	3	19	0	42	14	36
2018	Policy	36	14	37	6	0	7	0	54	6	12
2018	Project management	39	33	11	5	6	6	0	76	12	18
2018	Other services to the public	19	8	29	11	6	19	8	37	23	15
2018	None of the above	16	15	28	15	11	11	3	36	31	59
2017	Client contact centre	22	12	6	6	36	11	7	42	51	17
2017	Communications or public affairs	10	26	40	7	0	17	0	44	8	14
2017	Administration and operations	23	32	16	12	8	9	0	60	22	80
2017	Human resources	15	24	20	11	18	7	5	44	33	75
2017	Financial management	34	17	6	17	13	5	7	59	35	17
2017	Information technology	17	35	14	11	5	16	3	63	20	37
2017	Policy	14	12	20	24	0	31	0	37	34	17
2017	None of the above	11	22	17	6	19	18	6	44	33	63
2014	Client contact centre	18	29	22	10	8	5	8	54	21	39
2014	Communications or public affairs	22	22	24	11	0	20	0	56	14	16
2014	Administration and operations	23	21	25	10	11	8	2	49	23	129
2014	Human resources	22	15	16	17	19	10	2	42	40	82
2014	Financial management	9	25	4	23	17	18	4	43	51	23
2014	Information management	26	14	34	7	7	13	0	46	15	15
2014	Information technology	14	26	15	15	9	19	2	50	31	51
2014	Evaluation	15	31	23	15	8	8	0	50	25	13
2014	Other services to the public	17	28	26	6	12	11	0	51	19	17
2014	None of the above	21	19	18	14	10	11	7	49	29	125

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	30	20	20	11	3	0	48	31	35
2019	Communications or public affairs	32	43	11	12	2	0	0	74	15	37
2019	Administration and operations	21	27	21	10	19	3	0	49	30	91
2019	Human resources	11	28	21	19	19	2	0	40	38	63
2019	Financial management	14	15	21	26	19	5	0	31	47	19
2019	Information technology	17	42	15	19	2	6	0	63	22	52
2019	Policy	43	33	8	0	8	4	5	83	9	25
2019	Project management	30	29	22	12	4	3	0	61	16	27
2019	Other services to the public	35	34	13	0	8	10	0	77	9	12
2019	None of the above	26	30	21	13	9	1	0	57	22	72
2018	Client contact centre	16	40	24	0	16	4	0	58	17	25
2018	Communications or public affairs	16	22	28	24	4	0	5	40	30	23
2018	Security	26	44	21	0	9	0	0	70	9	11
2018	Administration and operations	33	24	16	12	9	6	0	60	23	113
2018	Human resources	19	34	22	16	4	5	0	56	21	72
2018	Financial management	17	49	18	7	5	4	0	69	13	26
2018	Procurement	0	50	30	20	0	0	0	50	20	10
2018	Information management	8	34	16	26	8	8	0	45	37	12
2018	Information technology	29	52	7	6	3	2	0	83	9	37
2018	Policy	10	47	29	7	7	0	0	56	15	12
2018	Project management	22	44	17	5	6	6	0	70	12	18
2018	Other services to the public	19	57	8	6	10	0	0	76	16	15
2018	None of the above	19	31	22	12	12	4	0	52	24	59
2017	Client contact centre	27	31	11	25	6	0	0	58	31	17
2017	Communications or public affairs	37	29	12	7	7	9	0	72	15	14
2017	Administration and operations	32	37	15	9	5	1	1	71	14	80
2017	Human resources	31	29	24	8	7	1	0	61	15	74
2017	Financial management	25	39	11	6	6	13	0	73	14	16
2017	Information technology	36	51	8	3	3	0	0	87	5	37
2017	Policy	17	53	0	24	0	5	0	74	26	17
2017	None of the above	24	31	16	8	14	7	0	59	23	63
2014	Client contact centre	20	47	15	3	5	8	3	75	9	39
2014	Communications or public affairs	17	60	18	6	0	0	0	76	6	16
2014	Administration and operations	27	39	14	11	6	2	0	68	18	129
2014	Human resources	27	37	20	7	6	3	0	66	14	82
2014	Financial management	21	52	9	8	9	0	0	73	18	23
2014	Information management	33	54	6	0	7	0	0	87	7	15
2014	Information technology	25	24	24	13	7	5	0	52	22	51
2014	Evaluation	0	69	23	8	0	0	0	69	8	13
2014	Other services to the public	30	21	20	6	17	6	0	54	25	17
2014	None of the above	23	32	21	12	6	5	1	59	19	125

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	6	19	36	17	23	0	0	25	39	35
2019	Communications or public affairs	19	23	24	7	5	11	12	54	15	38
2019	Administration and operations	12	23	14	23	24	2	1	36	49	91
2019	Human resources	11	29	19	14	25	2	0	41	40	63
2019	Financial management	20	11	9	26	30	0	5	32	59	19
2019	Information technology	14	26	17	18	18	4	3	43	39	52
2019	Policy	42	26	16	4	8	0	5	71	13	25
2019	Project management	22	21	14	16	21	6	0	46	39	27
2019	Other services to the public	35	27	13	15	0	10	0	70	16	12
2019	None of the above	18	22	16	19	14	4	6	44	38	72
2018	Client contact centre	16	20	19	20	8	12	4	43	33	25
2018	Communications or public affairs	4	13	30	39	8	0	5	19	50	23
2018	Security	44	35	9	12	0	0	0	79	12	11
2018	Administration and operations	18	26	15	20	15	5	1	47	37	112
2018	Human resources	20	17	26	14	11	5	6	42	28	72
2018	Financial management	7	24	39	0	23	4	4	34	24	26
2018	Procurement	20	10	30	10	20	0	10	33	33	10
2018	Information management	8	34	15	8	35	0	0	42	43	12
2018	Information technology	28	38	19	6	9	0	0	66	15	36
2018	Policy	10	30	19	27	15	0	0	39	42	12
2018	Project management	22	44	0	17	12	5	0	70	30	18
2018	Other services to the public	12	34	42	0	11	0	0	47	11	15
2018	None of the above	5	27	22	21	23	0	2	33	45	60
2017	Client contact centre	5	24	12	29	24	6	0	30	57	17
2017	Communications or public affairs	10	33	13	15	20	9	0	48	38	14
2017	Administration and operations	13	24	19	23	15	2	5	39	41	80
2017	Human resources	20	19	14	24	14	1	7	43	41	74
2017	Financial management	28	7	17	12	17	7	13	43	36	17
2017	Information technology	19	32	22	13	8	5	0	54	23	37
2017	Policy	21	32	0	21	16	11	0	59	41	17
2017	None of the above	15	21	14	9	30	3	7	40	44	63
2014	Client contact centre	15	26	20	18	13	6	3	45	34	39
2014	Communications or public affairs	12	42	24	6	17	0	0	54	22	16
2014	Administration and operations	11	23	16	20	26	0	5	35	48	129
2014	Human resources	16	19	12	28	16	5	4	38	49	82
2014	Financial management	4	27	9	27	29	4	0	32	58	23
2014	Information management	12	28	27	20	13	0	0	39	34	15
2014	Information technology	14	15	19	13	28	8	4	32	46	51
2014	Evaluation	0	38	8	39	15	0	0	38	54	13
2014	Other services to the public	11	11	6	19	41	6	6	24	69	17
2014	None of the above	17	16	14	19	18	5	11	40	44	125

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	49	24	14	3	5	0	6	77	9	35
2019	Communications or public affairs	62	12	11	2	7	0	6	78	10	38
2019	Administration and operations	66	17	10	5	2	0	0	83	7	91
2019	Human resources	50	26	15	3	3	0	3	78	6	63
2019	Financial management	58	9	17	5	11	0	0	67	17	19
2019	Information technology	56	26	10	0	1	2	4	88	2	52
2019	Policy	61	16	16	4	4	0	0	77	8	25
2019	Project management	52	19	25	0	4	0	0	71	4	27
2019	Other services to the public	51	39	0	0	0	0	10	100	0	12
2019	None of the above	60	17	9	6	5	0	2	79	12	72

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	14	2	4	3	3	21	88	9	35
2019	Communications or public affairs	58	12	11	9	0	0	10	78	10	38
2019	Administration and operations	65	9	9	3	6	3	4	81	9	91
2019	Human resources	52	12	8	9	5	2	14	75	16	63
2019	Financial management	55	11	0	9	24	0	0	66	34	19
2019	Information technology	55	16	5	6	6	4	9	82	13	52
2019	Policy	45	8	19	0	8	0	20	65	11	25
2019	Project management	70	4	8	0	6	0	11	84	7	27
2019	Other services to the public	69	0	8	0	7	0	16	83	8	12
2019	None of the above	69	9	5	3	4	1	9	87	7	72

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	24	18	0	8	6	3	71	9	35
2019	Communications or public affairs	55	29	2	0	2	4	8	95	3	38
2019	Administration and operations	56	13	17	9	2	2	0	71	12	90
2019	Human resources	44	27	15	10	2	0	3	72	12	63
2019	Financial management	39	19	23	9	10	0	0	58	19	19
2019	Information technology	61	21	10	1	0	2	4	87	2	52
2019	Policy	69	12	15	0	0	0	4	84	0	25
2019	Project management	61	24	7	4	0	0	4	89	4	27
2019	Other services to the public	67	8	14	0	0	0	10	84	0	12
2019	None of the above	56	25	10	5	3	0	3	83	7	72

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	21	20	3	8	6	8	64	13	35
2019	Communications or public affairs	43	35	5	0	2	4	11	91	3	37
2019	Administration and operations	48	17	15	9	9	2	0	66	19	90
2019	Human resources	40	20	19	11	3	0	6	64	16	63
2019	Financial management	34	23	19	10	14	0	0	57	24	19
2019	Information technology	43	21	15	8	0	9	6	74	9	52
2019	Policy	61	16	12	0	4	0	8	83	4	25
2019	Project management	47	22	21	4	0	3	4	74	4	27
2019	Other services to the public	65	0	6	8	0	10	10	82	10	12
2019	None of the above	50	16	15	7	4	1	5	72	12	72

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	20	13	7	5	11	6	70	14	35
2019	Communications or public affairs	70	9	5	5	0	4	7	89	5	38
2019	Administration and operations	43	12	8	14	17	3	3	58	33	91
2019	Human resources	54	14	10	5	8	2	8	75	14	63
2019	Financial management	55	5	14	5	16	0	4	63	22	19
2019	Information technology	56	17	9	4	2	6	6	83	7	52
2019	Policy	81	8	4	0	0	0	8	96	0	25
2019	Project management	72	11	11	0	0	0	6	88	0	27
2019	Other services to the public	62	8	13	0	7	0	10	78	7	12
2019	None of the above	64	6	10	7	7	0	6	74	15	71

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	59	17	16	0	0	3	5	83	0	36
2019	Communications or public affairs	75	14	2	0	0	4	5	97	0	38
2019	Administration and operations	63	14	13	2	4	1	3	80	6	91
2019	Human resources	72	11	5	7	0	0	5	87	7	63
2019	Financial management	55	17	7	17	0	0	4	75	18	19
2019	Information technology	62	22	4	0	0	8	4	95	0	52
2019	Policy	92	0	0	0	5	0	4	95	5	25
2019	Project management	58	8	13	11	4	3	4	70	16	27
2019	Other services to the public	74	6	0	10	0	0	10	89	11	12
2019	None of the above	83	5	8	3	0	0	2	89	3	72

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	15	6	3	5	6	3	85	9	35
2019	Communications or public affairs	78	7	5	0	7	0	2	88	7	37
2019	Administration and operations	74	8	5	3	5	4	0	86	9	91
2019	Human resources	76	6	3	2	6	3	3	88	8	63
2019	Financial management	59	0	23	10	5	4	0	61	15	19
2019	Information technology	73	8	3	2	0	10	4	94	2	51
2019	Policy	84	4	0	0	8	0	4	91	9	25
2019	Project management	72	13	7	0	0	0	8	93	0	27
2019	Other services to the public	83	0	7	0	0	0	10	93	0	12
2019	None of the above	82	3	9	3	0	2	2	88	3	72

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	6	0	0	2	6	12	97	3	35
2019	Communications or public affairs	82	5	0	0	5	0	8	95	5	38
2019	Administration and operations	77	10	1	2	2	2	4	94	4	87
2019	Human resources	73	6	3	1	5	2	9	89	7	63
2019	Financial management	69	0	27	0	0	0	4	72	0	19
2019	Information technology	73	10	7	0	0	6	4	92	0	52
2019	Policy	88	4	0	0	4	0	4	96	4	24
2019	Project management	74	7	4	4	0	0	11	91	4	27
2019	Other services to the public	89	0	0	0	0	0	11	100	0	11
2019	None of the above	90	1	4	0	0	1	3	95	0	71

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	11	37	26	5	15	6	0	51	21	35
2019	Communications or public affairs	26	65	9	0	0	0	0	91	0	38
2019	Administration and operations	25	34	26	4	11	0	0	59	15	91
2019	Human resources	21	40	22	6	9	2	0	62	16	63
2019	Financial management	17	31	29	9	4	11	0	54	14	19
2019	Information technology	18	40	27	5	4	6	0	62	9	52
2019	Policy	54	38	0	8	0	0	0	92	8	25
2019	Project management	22	48	20	11	0	0	0	70	11	27
2019	Other services to the public	34	43	13	0	0	10	0	85	0	12
2019	None of the above	32	39	15	9	4	1	0	72	13	72
2018	Client contact centre	16	35	20	13	4	12	0	58	19	25
2018	Communications or public affairs	13	39	30	12	0	5	0	56	13	23
2018	Security	26	34	21	18	0	0	0	61	18	11
2018	Administration and operations	34	30	20	7	3	7	0	69	10	113
2018	Human resources	29	46	13	4	5	1	0	77	10	72
2018	Financial management	21	45	11	19	0	4	0	68	20	26
2018	Procurement	20	30	30	10	10	0	0	50	20	10
2018	Information management	19	42	31	0	8	0	0	60	8	12
2018	Information technology	23	47	13	11	0	5	0	74	12	37
2018	Policy	51	41	0	7	0	0	0	93	7	12
2018	Project management	33	38	23	0	6	0	0	72	6	18
2018	Other services to the public	21	67	12	0	0	0	0	88	0	14
2018	None of the above	26	36	16	14	5	3	0	64	19	60
2017	Client contact centre	29	23	36	6	6	0	0	52	12	17
2017	Communications or public affairs	12	49	24	15	0	0	0	61	15	14
2017	Administration and operations	30	36	20	6	5	1	1	68	11	80
2017	Human resources	26	33	22	8	10	0	0	59	19	75
2017	Financial management	46	36	12	0	6	0	0	82	6	17
2017	Information technology	25	43	22	0	8	3	0	70	8	37
2017	Policy	39	37	10	6	0	7	0	82	7	16
2017	None of the above	20	31	17	11	9	10	2	57	23	63

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	35	17	9	13	6	0	58	24	35
2019	Communications or public affairs	44	43	8	5	0	0	0	87	5	38
2019	Administration and operations	40	34	11	6	10	0	0	73	16	91
2019	Human resources	28	39	13	11	10	0	0	67	21	62
2019	Financial management	24	41	17	5	4	10	0	72	10	19
2019	Information technology	27	40	21	5	2	4	0	70	7	52
2019	Policy	50	46	0	4	0	0	0	96	4	25
2019	Project management	49	24	12	11	0	4	0	76	12	27
2019	Other services to the public	45	38	6	0	0	10	0	93	0	12
2019	None of the above	42	35	10	12	1	0	0	77	13	72
2018	Client contact centre	26	44	21	0	0	9	0	77	0	24
2018	Communications or public affairs	23	65	4	0	0	8	0	96	0	23
2018	Security	61	39	0	0	0	0	0	100	0	11
2018	Administration and operations	52	37	6	1	1	4	0	92	2	112
2018	Human resources	38	39	11	7	1	3	0	79	9	70
2018	Financial management	48	41	7	0	0	4	0	93	0	26
2018	Information management	61	31	0	0	8	0	0	92	8	12
2018	Information technology	45	35	14	3	3	0	0	80	6	36
2018	Policy	60	30	10	0	0	0	0	90	0	12
2018	Project management	39	33	17	5	6	0	0	72	11	18
2018	Other services to the public	39	43	8	10	0	0	0	82	10	15
2018	None of the above	40	36	10	9	2	3	0	79	11	59
2017	Client contact centre	39	48	6	7	0	0	0	87	7	17
2017	Communications or public affairs	46	32	15	7	0	0	0	78	7	14
2017	Administration and operations	53	36	4	4	0	2	1	92	4	80
2017	Human resources	39	39	9	12	1	0	0	78	13	75
2017	Financial management	71	29	0	0	0	0	0	100	0	17
2017	Information technology	44	45	8	0	3	0	0	89	3	37
2017	Policy	43	38	0	8	6	5	0	85	15	17
2017	None of the above	36	39	11	5	8	2	0	76	13	63
2014	Client contact centre	38	45	8	0	3	5	2	89	3	39
2014	Communications or public affairs	23	49	11	11	0	6	0	76	12	16
2014	Administration and operations	55	29	8	5	2	1	0	85	7	129
2014	Human resources	40	42	10	2	4	1	0	84	6	82
2014	Financial management	22	61	4	0	8	4	0	87	9	23
2014	Information management	66	27	0	7	0	0	0	93	7	15
2014	Information technology	48	45	4	2	2	0	0	93	4	51
2014	Evaluation	22	70	0	8	0	0	0	92	8	13
2014	Other services to the public	49	33	6	0	0	12	0	94	0	17
2014	None of the above	39	40	12	3	2	4	0	83	5	125

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	37	12	4	11	11	3	69	17	35
2019	Communications or public affairs	53	24	15	2	0	6	0	81	3	38
2019	Administration and operations	45	25	18	4	8	1	0	70	12	90
2019	Human resources	30	32	22	8	6	2	0	63	15	63
2019	Financial management	39	30	19	5	4	4	0	71	9	19
2019	Information technology	34	31	25	2	2	7	0	69	4	52
2019	Policy	49	39	12	0	0	0	0	88	0	25
2019	Project management	45	25	26	0	0	3	0	73	0	27
2019	Other services to the public	59	16	17	8	0	0	0	75	8	12
2019	None of the above	35	39	16	8	1	1	0	75	9	72
2018	Client contact centre	25	32	24	7	4	9	0	62	12	25
2018	Communications or public affairs	30	53	8	0	0	8	0	91	0	23
2018	Security	61	39	0	0	0	0	0	100	0	11
2018	Administration and operations	55	28	7	4	1	5	0	88	5	112
2018	Human resources	41	38	16	3	0	3	0	81	3	70
2018	Financial management	41	52	0	3	0	4	0	96	4	26
2018	Information management	42	35	15	0	8	0	0	76	8	12
2018	Information technology	34	42	14	6	0	3	0	79	6	35
2018	Policy	51	40	10	0	0	0	0	90	0	12
2018	Project management	39	39	11	5	6	0	0	78	11	18
2018	Other services to the public	46	18	24	6	7	0	0	64	12	15
2018	None of the above	43	39	8	6	0	4	0	85	7	60
2017	Client contact centre	39	55	6	0	0	0	0	94	0	17
2017	Communications or public affairs	43	49	0	0	0	9	0	100	0	14
2017	Administration and operations	54	31	10	2	0	2	0	87	3	79
2017	Human resources	42	37	13	5	0	3	0	82	5	75
2017	Financial management	70	30	0	0	0	0	0	100	0	17
2017	Information technology	35	44	11	5	0	5	0	83	5	37
2017	Policy	56	15	5	14	0	9	0	79	16	17
2017	None of the above	35	41	12	1	3	6	2	83	5	62
2014	Client contact centre	28	37	20	3	3	8	3	72	6	39
2014	Communications or public affairs	24	53	6	0	0	17	0	93	0	16
2014	Administration and operations	59	29	7	1	2	2	0	89	3	129
2014	Human resources	39	39	14	1	2	5	0	82	4	82
2014	Financial management	31	52	9	4	0	4	0	86	4	23
2014	Information management	59	27	0	0	0	14	0	100	0	15
2014	Information technology	42	39	10	4	2	4	0	84	6	51
2014	Evaluation	53	47	0	0	0	0	0	100	0	13
2014	Other services to the public	30	22	18	0	12	18	0	63	15	16
2014	None of the above	37	32	17	2	0	11	0	78	3	125

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	37	16	3	12	0	0	69	15	35
2019	Communications or public affairs	67	21	10	0	2	0	0	88	2	37
2019	Administration and operations	43	33	9	5	10	0	0	76	15	91
2019	Human resources	39	36	9	9	6	0	0	75	16	62
2019	Financial management	34	32	22	4	9	0	0	66	13	19
2019	Information technology	45	44	9	3	0	0	0	89	3	52
2019	Policy	80	8	4	5	4	0	0	88	8	25
2019	Project management	58	31	7	4	0	0	0	89	4	27
2019	Other services to the public	59	31	10	0	0	0	0	90	0	12
2019	None of the above	53	29	11	3	4	0	0	82	7	72
2018	Client contact centre	47	28	21	0	0	0	5	78	0	24
2018	Communications or public affairs	23	50	23	4	0	0	0	73	4	23
2018	Security	70	21	9	0	0	0	0	91	0	11
2018	Administration and operations	53	35	7	3	1	1	0	89	4	112
2018	Human resources	47	34	11	1	6	1	0	82	7	70
2018	Financial management	43	41	16	0	0	0	0	84	0	26
2018	Information management	61	23	8	0	8	0	0	84	8	12
2018	Information technology	53	34	9	0	3	0	0	87	3	36
2018	Policy	70	23	7	0	0	0	0	93	0	12
2018	Project management	44	39	0	11	6	0	0	83	17	18
2018	Other services to the public	39	47	8	0	6	0	0	86	6	15
2018	None of the above	45	34	9	8	4	0	0	79	12	60
2017	Client contact centre	33	42	11	13	0	0	0	75	13	17
2017	Communications or public affairs	51	35	0	13	0	0	0	87	13	14
2017	Administration and operations	51	37	4	2	4	0	1	90	6	80
2017	Human resources	45	35	9	8	3	0	0	80	11	75
2017	Financial management	58	35	0	7	0	0	0	93	7	17
2017	Information technology	57	35	5	0	3	0	0	92	3	37
2017	Policy	64	31	0	0	6	0	0	94	6	17
2017	None of the above	39	41	9	6	5	0	0	80	11	63
2014	Client contact centre	41	44	10	0	3	3	0	87	3	39
2014	Communications or public affairs	30	64	6	0	0	0	0	94	0	16
2014	Administration and operations	58	26	10	4	2	0	0	84	6	129
2014	Human resources	50	35	9	1	4	0	1	86	5	82
2014	Financial management	35	44	13	0	8	0	0	79	8	23
2014	Information management	59	41	0	0	0	0	0	100	0	15
2014	Information technology	57	28	11	0	4	0	0	85	4	51
2014	Evaluation	30	62	0	8	0	0	0	92	8	13
2014	Other services to the public	57	31	6	0	6	0	0	88	6	17
2014	None of the above	52	35	8	2	2	0	0	87	5	125

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	28	18	18	9	6	0	52	29	35
2019	Communications or public affairs	38	33	8	18	2	0	0	72	20	38
2019	Administration and operations	26	28	16	9	18	2	0	56	28	91
2019	Human resources	15	32	19	14	17	3	0	49	32	63
2019	Financial management	30	17	21	14	13	5	0	49	29	19
2019	Information technology	27	28	23	12	10	2	0	55	22	52
2019	Policy	54	26	4	8	4	0	5	84	12	25
2019	Project management	39	18	16	23	0	3	0	60	24	27
2019	Other services to the public	65	10	10	14	0	0	0	76	14	12
2019	None of the above	30	33	19	8	10	0	0	63	18	72
2018	Client contact centre	41	13	30	8	4	4	0	56	12	25
2018	Communications or public affairs	17	25	40	18	0	0	0	43	18	23
2018	Security	52	27	12	9	0	0	0	79	9	11
2018	Administration and operations	39	33	16	4	6	1	0	73	11	112
2018	Human resources	31	30	21	13	5	0	0	61	18	70
2018	Financial management	24	49	8	0	19	0	0	73	19	26
2018	Information management	24	53	8	0	16	0	0	76	16	12
2018	Information technology	26	46	13	12	3	0	0	72	14	36
2018	Policy	34	37	30	0	0	0	0	70	0	12
2018	Project management	41	29	18	0	12	0	0	70	12	17
2018	Other services to the public	27	27	35	0	6	6	0	57	6	15
2018	None of the above	23	29	22	18	8	0	0	52	26	60
2017	Client contact centre	22	36	18	17	7	0	0	58	24	17
2017	Communications or public affairs	17	32	29	7	7	9	0	54	15	14
2017	Administration and operations	32	32	20	7	4	3	1	68	12	80
2017	Human resources	24	25	20	18	12	0	0	50	30	75
2017	Financial management	17	39	19	12	13	0	0	57	25	17
2017	Information technology	39	37	5	13	5	0	0	76	19	37
2017	Policy	9	55	16	9	6	5	0	67	16	16
2017	None of the above	22	32	16	12	17	2	0	55	29	63
2014	Client contact centre	13	45	21	11	3	5	3	63	14	39
2014	Communications or public affairs	25	29	35	11	0	0	0	54	11	16
2014	Administration and operations	27	27	21	13	11	1	0	55	24	129
2014	Human resources	24	36	14	14	9	2	1	62	23	82
2014	Financial management	9	30	27	18	17	0	0	39	34	23
2014	Information management	40	40	7	13	0	0	0	80	13	15
2014	Information technology	27	32	26	7	7	0	0	59	15	51
2014	Evaluation	23	55	0	15	8	0	0	78	22	13
2014	Other services to the public	28	43	12	6	12	0	0	71	18	17
2014	None of the above	25	35	18	12	7	2	1	62	19	125

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	43	12	13	11	3	0	62	25	35
2019	Communications or public affairs	34	33	15	18	0	0	0	67	18	37
2019	Administration and operations	29	29	14	9	17	2	0	59	26	91
2019	Human resources	23	29	19	15	13	1	0	52	28	63
2019	Financial management	30	22	12	24	13	0	0	51	37	19
2019	Information technology	29	28	18	14	9	2	0	58	23	52
2019	Policy	54	26	4	8	4	0	5	84	12	25
2019	Project management	34	30	8	28	0	0	0	63	28	26
2019	Other services to the public	55	30	8	6	0	0	0	86	6	12
2019	None of the above	30	34	19	4	13	0	0	64	17	71
2018	Client contact centre	41	19	36	0	4	0	0	60	4	25
2018	Communications or public affairs	12	35	27	26	0	0	0	47	26	23
2018	Security	52	27	12	9	0	0	0	79	9	11
2018	Administration and operations	40	37	13	5	5	1	0	77	10	112
2018	Human resources	26	37	14	18	4	0	0	64	22	70
2018	Financial management	28	42	8	11	12	0	0	70	22	26
2018	Information management	15	61	8	0	16	0	0	76	16	12
2018	Information technology	28	45	10	17	0	0	0	73	17	36
2018	Policy	36	47	10	7	0	0	0	83	7	12
2018	Project management	44	22	23	5	6	0	0	66	11	18
2018	Other services to the public	27	43	14	5	6	6	0	74	11	15
2018	None of the above	23	32	19	20	6	0	0	55	26	59
2017	Client contact centre	22	53	6	19	0	0	0	75	19	17
2017	Communications or public affairs	6	61	20	13	0	0	0	67	13	14
2017	Administration and operations	36	33	19	9	3	0	1	70	11	80
2017	Human resources	23	29	20	19	9	0	0	52	28	75
2017	Financial management	24	51	0	19	6	0	0	75	25	17
2017	Information technology	39	38	8	10	5	0	0	76	16	37
2017	Policy	30	31	28	0	6	5	0	64	6	17
2017	None of the above	19	40	16	13	11	0	2	60	24	63
2014	Client contact centre	15	49	23	5	3	0	5	68	8	39
2014	Communications or public affairs	32	40	11	11	6	0	0	72	17	16
2014	Administration and operations	30	35	14	13	8	1	0	65	21	129
2014	Human resources	26	41	14	9	7	1	1	69	17	82
2014	Financial management	13	39	19	13	17	0	0	52	29	23
2014	Information management	46	35	7	13	0	0	0	80	13	15
2014	Information technology	25	42	15	9	9	0	0	67	18	51
2014	Evaluation	31	55	7	8	0	0	0	85	8	13
2014	Other services to the public	28	43	12	6	12	0	0	71	17	17
2014	None of the above	31	34	17	13	5	0	0	65	18	125

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	21	17	14	14	8	0	51	30	36
2019	Communications or public affairs	26	28	19	8	12	7	0	58	22	38
2019	Administration and operations	21	24	21	15	14	5	0	47	31	91
2019	Human resources	18	25	19	17	17	2	2	45	35	63
2019	Financial management	30	12	22	9	27	0	0	42	36	19
2019	Information technology	24	27	18	18	6	6	1	56	25	52
2019	Policy	35	12	19	14	16	4	0	48	31	25
2019	Project management	29	28	30	9	4	0	0	57	13	27
2019	Other services to the public	49	16	25	0	0	10	0	72	0	12
2019	None of the above	37	23	15	12	11	1	1	61	24	72
2018	Client contact centre	36	12	24	8	8	12	0	55	18	25
2018	Communications or public affairs	17	26	18	26	13	0	0	43	39	23
2018	Security	35	35	9	12	0	9	0	77	13	11
2018	Administration and operations	35	24	20	12	6	3	0	61	19	111
2018	Human resources	29	28	17	11	9	6	0	61	21	69
2018	Financial management	26	19	19	4	24	7	0	49	30	26
2018	Information management	53	16	15	8	8	0	0	69	16	12
2018	Information technology	31	30	14	17	6	2	0	62	23	36
2018	Policy	10	14	50	19	7	0	0	24	27	12
2018	Project management	39	22	11	11	17	0	0	61	28	18
2018	Other services to the public	27	21	21	24	6	0	0	48	30	15
2018	None of the above	24	26	26	14	8	3	0	51	22	60
2017	Client contact centre	33	23	13	25	6	0	0	56	30	17
2017	Communications or public affairs	9	27	20	26	0	19	0	44	32	14
2017	Administration and operations	29	34	13	8	10	4	2	67	19	80
2017	Human resources	35	17	15	20	10	4	0	53	31	75
2017	Financial management	23	28	13	12	13	6	6	58	28	17
2017	Information technology	30	38	16	11	5	0	0	68	16	37
2017	Policy	16	31	5	38	5	5	0	49	45	17
2017	None of the above	23	30	14	14	12	5	2	56	29	63
2014	Client contact centre	24	29	29	3	10	0	5	55	14	39
2014	Communications or public affairs	17	29	24	6	11	14	0	53	20	16
2014	Administration and operations	25	25	20	14	12	3	0	52	27	129
2014	Human resources	25	32	15	8	10	10	0	63	20	82
2014	Financial management	13	30	17	18	22	0	0	43	39	23
2014	Information management	34	26	14	20	7	0	0	59	27	15
2014	Information technology	25	23	24	11	11	6	0	51	23	51
2014	Evaluation	31	31	0	15	8	15	0	74	26	13
2014	Other services to the public	28	20	11	6	18	17	0	58	28	17
2014	None of the above	27	27	19	13	10	3	2	57	24	125

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	30	34	36	36
2019	Communications or public affairs	40	28	32	38
2019	Administration and operations	44	17	38	91
2019	Human resources	56	21	24	63
2019	Financial management	36	31	32	19
2019	Information technology	33	23	44	52
2019	Policy	54	7	39	25
2019	Project management	45	19	36	27
2019	Other services to the public	35	41	24	12
2019	None of the above	44	24	33	72
2018	Client contact centre	45	27	27	25
2018	Communications or public affairs	43	27	30	23
2018	Security	39	52	9	11
2018	Administration and operations	34	27	39	111
2018	Human resources	45	20	35	72
2018	Financial management	41	36	23	25
2018	Procurement	30	30	40	10
2018	Information management	24	27	50	12
2018	Information technology	29	36	35	37
2018	Policy	53	10	37	12
2018	Project management	34	22	44	18
2018	Other services to the public	18	27	55	15
2018	None of the above	43	23	35	60
2017	Client contact centre	26	28	46	17
2017	Communications or public affairs	49	9	42	14
2017	Administration and operations	40	31	29	80
2017	Human resources	45	34	21	75
2017	Financial management	50	34	16	17
2017	Information technology	27	38	35	37
2017	Policy	61	12	27	17
2017	None of the above	35	25	40	63
2014	Client contact centre	35	26	38	39
2014	Communications or public affairs	43	11	46	16
2014	Administration and operations	38	19	43	129
2014	Human resources	38	22	40	82
2014	Financial management	46	27	28	23
2014	Information management	47	20	33	15
2014	Information technology	28	28	44	51
2014	Evaluation	32	23	45	13
2014	Other services to the public	35	37	28	17
2014	None of the above	38	34	28	125

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Client contact centre	0	20	67	0	13	0	10
2019	Communications or public affairs	0	13	54	0	33	0	15
2019	Administration and operations	0	24	58	3	12	2	40
2019	Human resources	8	18	59	3	0	12	35
2019	Information technology	21	0	64	0	15	0	17
2019	Policy	7	0	77	9	8	0	13
2019	Project management	0	41	59	0	0	0	12
2019	None of the above	18	11	42	0	9	19	32
2018	Client contact centre	10	8	62	0	20	0	11
2018	Communications or public affairs	9	0	56	9	25	0	10
2018	Administration and operations	5	21	47	3	17	7	38
2018	Human resources	23	20	57	0	0	0	32
2018	Financial management	9	12	79	0	0	0	10
2018	Information technology	19	33	39	8	0	0	11
2018	None of the above	19	16	42	5	11	7	25
2017	Administration and operations	12	25	40	3	14	6	32
2017	Human resources	12	9	52	6	13	8	34
2017	Information technology	0	20	49	21	0	10	10
2017	Policy	24	14	26	0	28	8	10
2017	None of the above	0	15	62	0	10	14	22
2014	Client contact centre	0	28	50	0	9999	22	14
2014	Administration and operations	4	18	51	8	9999	18	48
2014	Human resources	19	22	36	0	9999	23	31
2014	Financial management	9	0	91	0	9999	0	11
2014	Information technology	6	0	79	0	9999	14	15
2014	None of the above	20	26	41	6	9999	6	47

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	51	11	6	2	3	0	80	8	35
2019	Communications or public affairs	31	34	9	4	5	7	10	78	10	38
2019	Administration and operations	28	46	14	6	1	1	4	78	7	91
2019	Human resources	33	43	8	6	0	2	8	84	7	63
2019	Financial management	22	34	9	28	0	0	7	60	30	19
2019	Information technology	21	56	10	12	0	0	1	77	12	52
2019	Policy	26	40	8	12	8	0	7	71	21	25
2019	Project management	43	38	0	12	4	0	3	84	16	27
2019	Other services to the public	27	40	0	10	0	0	23	87	13	12
2019	None of the above	24	48	9	5	3	0	10	81	9	71

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	35	3	0	5	6	0	92	5	35
2019	Communications or public affairs	44	25	2	0	2	13	13	94	3	38
2019	Administration and operations	50	26	14	2	2	2	4	81	4	91
2019	Human resources	42	28	15	2	3	4	6	78	5	63
2019	Financial management	46	22	4	11	5	0	12	77	18	19
2019	Information technology	45	27	17	0	0	10	1	81	0	52
2019	Policy	58	16	0	0	0	19	7	100	0	25
2019	Project management	59	27	4	0	0	7	3	96	0	27
2019	Other services to the public	52	25	0	0	0	0	23	100	0	12
2019	None of the above	50	20	15	0	0	3	12	82	0	71

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	16	84	36
2019	Communications or public affairs	14	86	38
2019	Administration and operations	17	83	91
2019	Human resources	14	86	63
2019	Financial management	32	68	19
2019	None of the above	12	88	72
2018	Client contact centre	32	68	25
2018	Administration and operations	17	83	112
2018	Human resources	18	82	72
2018	Procurement	0	100	10
2018	Information technology	13	87	37
2018	None of the above	20	80	60

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	56	44	16
2018	Administration and operations	43	57	19
2018	Human resources	38	62	13

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	62	38	16
2018	Administration and operations	58	42	19
2018	Human resources	52	48	13

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	16
2018	Administration and operations	100	19
2018	Human resources	100	13
2018	None of the above	100	13

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	16
2018	Administration and operations	100	19
2018	Human resources	100	13
2018	None of the above	100	13

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	31	69	16
2018	Administration and operations	37	63	19
2018	None of the above	37	63	13

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	45	55	16
2018	Administration and operations	51	49	19
2018	None of the above	39	61	13

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	35	65	16
2018	Administration and operations	36	64	19
2018	None of the above	40	60	13

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	52	48	16
2018	Administration and operations	47	53	19
2018	Human resources	45	55	13
2018	None of the above	62	38	13

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	42	58	16
2018	Administration and operations	41	59	19
2018	Human resources	45	55	13
2018	None of the above	48	52	13

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	46	54	16
2018	Administration and operations	72	28	19
2018	Human resources	55	45	13

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	36	64	16
2018	Administration and operations	51	49	19
2018	Human resources	40	60	13
2018	None of the above	46	54	13

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	16
2018	Human resources	0	100	13

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	44	56	16
2018	Administration and operations	37	63	19
2018	Human resources	40	60	13
2018	None of the above	38	62	13

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	31	69	16
2018	Administration and operations	31	69	19

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	68	32	16
2018	Administration and operations	40	60	19
2018	Human resources	38	62	13

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	31	69	16

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	21	79	36
2019	Communications or public affairs	21	79	38
2019	Administration and operations	19	81	91
2019	Human resources	23	77	63
2019	Financial management	37	63	19
2019	Information technology	19	81	52
2019	None of the above	20	80	72

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	18	17	2	8	26	12	56	16	35
2019	Communications or public affairs	9	10	15	8	9	36	13	37	33	38
2019	Administration and operations	13	18	26	9	9	17	7	41	24	89
2019	Human resources	15	6	27	7	8	36	0	33	24	63
2019	Financial management	15	7	16	5	37	20	0	28	52	19
2019	Information technology	12	17	9	10	0	42	11	61	21	52
2019	Policy	19	8	12	4	4	36	18	58	17	25
2019	Project management	26	12	16	8	0	35	4	62	13	27
2019	Other services to the public	26	0	23	0	0	24	27	54	0	12
2019	None of the above	15	23	16	11	5	20	11	54	23	71
2018	Client contact centre	16	20	32	0	0	23	9	53	0	25
2018	Communications or public affairs	8	4	27	9	4	47	0	23	25	22
2018	Security	44	0	26	9	0	21	0	56	11	11
2018	Administration and operations	21	19	14	3	8	27	8	61	17	111
2018	Human resources	13	19	24	7	7	26	3	46	20	70
2018	Financial management	16	18	23	0	3	30	8	56	6	26
2018	Procurement	0	0	40	0	0	50	10	0	0	10
2018	Information management	0	8	15	8	0	61	8	24	27	12
2018	Information technology	25	16	24	2	3	29	0	58	8	37
2018	Policy	0	29	31	0	0	40	0	48	0	12
2018	Project management	22	5	6	5	0	39	22	71	14	18
2018	Other services to the public	13	8	49	8	6	16	0	25	16	15
2018	None of the above	4	18	24	8	9	35	2	34	28	60
2017	Client contact centre	22	19	24	13	5	16	0	50	22	17
2017	Communications or public affairs	0	12	33	0	0	54	0	27	0	14
2017	Administration and operations	21	20	19	7	6	24	4	57	17	80
2017	Human resources	17	16	18	6	11	28	3	49	25	75
2017	Financial management	24	16	17	0	0	23	19	70	0	17
2017	Information technology	17	14	25	3	3	31	8	51	9	37
2017	Policy	14	5	15	0	0	66	0	55	0	17
2017	None of the above	11	20	15	8	8	28	10	50	25	63
2014	Client contact centre	15	21	36	0	0	25	2	50	0	39
2014	Communications or public affairs	11	22	23	0	0	43	0	59	0	16
2014	Administration and operations	18	18	21	5	9	25	5	51	19	129
2014	Human resources	16	23	13	5	11	25	7	57	23	82
2014	Financial management	9	26	18	13	8	22	4	47	29	23
2014	Information management	26	14	21	0	0	26	12	66	0	15
2014	Information technology	15	16	23	0	8	30	8	51	13	51
2014	Evaluation	8	8	15	15	0	53	0	34	33	13
2014	Other services to the public	11	6	20	6	0	46	11	40	13	17
2014	None of the above	9	18	20	8	6	31	8	44	23	125

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	25	22	8	5	11	3	59	15	36
2019	Communications or public affairs	30	32	17	0	7	12	4	72	8	38
2019	Administration and operations	31	28	17	6	10	6	1	64	17	91
2019	Human resources	13	27	37	8	6	9	0	44	15	63
2019	Financial management	15	27	21	5	27	5	0	44	34	19
2019	Information technology	14	30	23	4	2	25	2	60	8	51
2019	Policy	33	27	16	4	4	17	0	72	9	25
2019	Project management	37	31	18	4	0	10	0	75	4	27
2019	Other services to the public	54	13	23	0	0	10	0	75	0	12
2019	None of the above	34	27	18	10	4	7	0	66	15	72
2018	Client contact centre	24	48	20	4	0	4	0	75	4	25
2018	Communications or public affairs	12	36	27	4	0	20	0	61	5	22
2018	Security	44	26	18	0	0	12	0	80	0	11
2018	Administration and operations	32	40	15	4	4	5	1	76	9	113
2018	Human resources	26	31	24	7	4	7	0	62	12	70
2018	Financial management	37	45	7	0	3	7	0	88	4	26
2018	Procurement	20	40	30	0	0	10	0	67	0	10
2018	Information management	19	42	15	8	0	16	0	72	10	12
2018	Information technology	29	39	12	8	0	11	0	77	9	37
2018	Policy	17	27	34	0	0	23	0	57	0	12
2018	Project management	47	35	6	0	6	6	0	87	7	17
2018	Other services to the public	20	29	24	8	6	14	0	57	16	15
2018	None of the above	15	44	16	5	8	12	0	67	14	59
2017	Client contact centre	28	25	29	13	0	5	0	56	14	17
2017	Communications or public affairs	28	44	20	0	0	9	0	78	0	14
2017	Administration and operations	38	27	18	5	4	9	0	71	10	78
2017	Human resources	30	34	12	6	8	7	1	70	16	75
2017	Financial management	40	35	6	0	0	12	7	93	0	17
2017	Information technology	25	56	6	0	5	8	0	88	6	37
2017	Policy	25	24	5	6	0	40	0	82	10	17
2017	None of the above	21	33	17	3	8	15	2	66	13	63
2014	Client contact centre	23	34	25	0	0	15	2	69	0	39
2014	Communications or public affairs	23	42	24	6	0	6	0	69	6	16
2014	Administration and operations	32	30	16	6	5	10	1	70	12	129
2014	Human resources	27	37	18	4	7	5	2	68	12	82
2014	Financial management	17	43	23	8	4	4	0	63	13	23
2014	Information management	46	14	20	0	0	13	7	75	0	15
2014	Information technology	29	37	19	0	6	7	2	73	6	51
2014	Evaluation	8	61	15	8	0	8	0	75	8	13
2014	Other services to the public	29	22	43	0	0	6	0	54	0	17
2014	None of the above	23	31	21	3	2	18	2	67	7	125

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	13	87	36
2019	Administration and operations	8	92	90
2019	Other services to the public	0	100	12
2018	Security	0	100	11
2018	Administration and operations	6	94	113
2018	Financial management	0	100	26
2018	Policy	0	100	12
2018	None of the above	10	90	59

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	11	89	90
2019	Human resources	10	90	63
2019	Financial management	28	72	19
2019	Project management	0	100	27
2019	Other services to the public	0	100	12
2019	None of the above	6	94	72

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	26	8	0	11	26	15	68	19	35
2019	Communications or public affairs	24	5	12	5	2	40	12	60	15	38
2019	Administration and operations	17	14	30	3	5	24	7	45	12	91
2019	Human resources	15	13	22	2	5	43	2	49	12	63
2019	Financial management	15	7	21	7	16	24	9	34	35	19
2019	Information technology	14	18	8	3	0	46	11	76	6	52
2019	Policy	8	11	12	4	4	40	21	49	20	25
2019	Project management	23	15	19	0	0	35	8	66	0	27
2019	Other services to the public	20	6	16	7	0	24	27	54	13	12
2019	None of the above	17	18	25	4	1	23	11	54	8	72
2018	Client contact centre	8	24	20	4	0	31	13	57	7	25
2018	Communications or public affairs	8	13	21	4	0	54	0	46	9	23
2018	Security	44	0	18	0	0	38	0	72	0	11
2018	Administration and operations	22	20	14	2	4	33	6	67	10	112
2018	Human resources	16	20	18	3	1	35	7	62	7	70
2018	Financial management	17	23	19	0	4	20	17	64	6	25
2018	Procurement	0	0	40	0	0	50	10	0	0	10
2018	Information management	0	15	23	8	0	53	0	33	18	12
2018	Information technology	27	11	19	5	3	33	3	58	13	36
2018	Policy	0	29	31	0	0	40	0	48	0	12
2018	Project management	22	11	0	5	0	39	22	86	14	18
2018	Other services to the public	13	30	32	0	6	19	0	54	7	15
2018	None of the above	7	17	29	2	6	33	5	40	13	60
2017	Client contact centre	28	24	13	5	6	24	0	68	15	17
2017	Communications or public affairs	0	7	27	7	0	60	0	17	17	14
2017	Administration and operations	26	7	25	2	1	32	6	54	6	80
2017	Human resources	14	20	21	3	4	33	5	55	11	75
2017	Financial management	19	17	24	0	0	34	6	60	0	17
2017	Information technology	17	11	25	0	3	37	8	51	5	37
2017	Policy	17	14	10	0	0	59	0	75	0	17
2017	None of the above	15	17	14	3	6	37	8	58	17	63
2014	Client contact centre	23	31	15	0	0	31	0	78	0	39
2014	Communications or public affairs	6	17	24	11	0	36	6	39	19	16
2014	Administration and operations	19	19	14	3	2	35	9	67	8	129
2014	Human resources	20	13	20	2	6	30	8	55	14	82
2014	Financial management	14	13	22	4	4	35	8	47	15	23
2014	Information management	28	7	14	7	0	33	12	63	12	15
2014	Information technology	16	14	23	2	6	32	8	50	12	51
2014	Evaluation	0	16	15	0	0	54	15	51	0	13
2014	Other services to the public	6	19	18	0	0	41	16	59	0	17
2014	None of the above	10	9	18	2	5	44	12	43	16	125

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	28	20	3	8	11	9	63	13	36
2019	Communications or public affairs	31	22	20	5	0	17	6	68	6	38
2019	Administration and operations	33	24	19	4	8	11	1	65	14	91
2019	Human resources	19	23	33	3	5	18	0	51	10	63
2019	Financial management	15	22	25	7	16	10	5	43	27	19
2019	Information technology	16	34	25	0	2	22	1	66	2	52
2019	Policy	21	23	16	4	4	32	0	66	11	25
2019	Project management	32	35	18	4	0	6	4	75	4	27
2019	Other services to the public	58	7	16	7	0	11	0	73	8	11
2019	None of the above	36	33	16	7	1	7	0	74	9	72
2018	Client contact centre	24	33	16	4	4	20	0	71	9	25
2018	Communications or public affairs	21	34	18	4	0	23	0	72	5	23
2018	Security	44	26	18	0	0	12	0	80	0	11
2018	Administration and operations	35	34	11	3	4	12	0	79	8	112
2018	Human resources	29	30	21	4	1	15	0	69	6	71
2018	Financial management	37	41	11	0	3	4	4	84	4	26
2018	Procurement	10	50	30	0	0	10	0	67	0	10
2018	Information management	27	15	8	16	0	35	0	64	24	12
2018	Information technology	30	33	15	8	0	14	0	73	10	36
2018	Policy	0	17	50	0	0	33	0	25	0	12
2018	Project management	39	16	11	0	6	28	0	76	8	18
2018	Other services to the public	13	38	24	0	6	19	0	64	7	15
2018	None of the above	16	37	24	0	5	17	2	65	6	60
2017	Client contact centre	41	30	13	0	6	11	0	79	7	17
2017	Communications or public affairs	32	40	13	7	0	9	0	78	7	14
2017	Administration and operations	45	25	16	1	1	11	0	79	3	80
2017	Human resources	30	33	14	3	1	17	1	77	5	75
2017	Financial management	29	36	24	0	0	11	0	73	0	17
2017	Information technology	28	43	14	3	0	13	0	81	3	37
2017	Policy	43	28	6	0	0	23	0	93	0	17
2017	None of the above	26	30	5	5	6	24	4	78	15	63
2014	Client contact centre	28	36	15	0	0	21	0	81	0	39
2014	Communications or public affairs	18	36	24	6	0	17	0	65	7	16
2014	Administration and operations	36	27	17	2	1	15	2	76	4	129
2014	Human resources	33	27	23	0	5	11	1	68	6	82
2014	Financial management	27	47	4	8	0	13	0	86	10	23
2014	Information management	53	7	0	0	0	34	7	100	0	15
2014	Information technology	29	28	21	0	6	15	2	68	7	51
2014	Evaluation	22	39	8	0	0	31	0	89	0	13
2014	Other services to the public	41	30	12	0	6	12	0	80	6	17
2014	None of the above	22	27	19	2	3	24	2	68	7	125

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	25	26	6	17	0	3	50	24	35
2019	Communications or public affairs	12	40	36	7	5	0	0	52	12	38
2019	Administration and operations	30	28	25	10	7	0	0	57	18	91
2019	Human resources	22	21	25	15	17	0	0	43	32	63
2019	Financial management	48	14	17	20	0	0	0	63	20	19
2019	Information technology	27	27	10	20	12	2	2	57	33	52
2019	Policy	31	12	33	8	17	0	0	42	24	25
2019	Project management	29	25	15	20	10	0	0	55	30	27
2019	Other services to the public	37	25	24	7	7	0	0	62	13	12
2019	None of the above	33	24	18	11	15	0	0	57	26	72
2018	Client contact centre	28	32	13	16	8	0	4	62	25	25
2018	Communications or public affairs	17	23	13	15	32	0	0	40	48	22
2018	Security	35	21	17	0	18	0	9	61	20	11
2018	Administration and operations	36	27	19	11	7	0	0	63	18	113
2018	Human resources	21	24	28	12	15	0	0	45	27	72
2018	Financial management	38	21	30	7	0	4	0	61	8	26
2018	Procurement	0	30	30	20	20	0	0	30	40	10
2018	Information management	8	15	16	24	30	0	8	25	58	12
2018	Information technology	27	19	27	11	14	0	2	47	25	37
2018	Policy	13	38	24	24	0	0	0	51	24	12
2018	Project management	12	33	22	11	22	0	0	44	33	18
2018	Other services to the public	17	20	27	24	12	0	0	37	36	15
2018	None of the above	15	37	25	7	17	0	0	52	23	60
2017	Client contact centre	11	11	24	23	25	0	5	24	51	17
2017	Communications or public affairs	14	14	56	0	16	0	0	28	16	13
2017	Administration and operations	30	31	16	4	18	0	1	62	22	80
2017	Human resources	25	17	20	12	24	0	2	43	36	75
2017	Financial management	36	29	0	17	12	0	5	69	31	17
2017	Information technology	13	19	22	11	27	3	6	35	41	37
2017	Policy	22	22	4	22	30	0	0	44	52	17
2017	None of the above	21	25	20	11	17	0	6	49	30	63

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	30	19	8	16	3	54	26	36
2019	Communications or public affairs	21	35	24	13	6	0	56	19	38
2019	Administration and operations	26	27	19	19	10	0	53	29	91
2019	Human resources	11	18	33	17	20	0	30	37	62
2019	Financial management	32	33	5	21	9	0	65	30	19
2019	Information technology	31	26	20	7	16	0	57	23	52
2019	Policy	22	19	28	11	15	4	43	28	25
2019	Project management	16	33	31	9	11	0	49	20	27
2019	Other services to the public	27	37	7	29	0	0	64	29	12
2019	None of the above	22	26	33	14	5	0	48	19	72
2018	Client contact centre	37	31	12	8	8	4	71	17	25
2018	Communications or public affairs	21	9	30	27	14	0	30	41	22
2018	Security	39	27	9	18	9	0	65	26	11
2018	Administration and operations	19	34	25	11	11	0	53	22	113
2018	Human resources	13	24	28	20	15	0	37	35	71
2018	Financial management	7	29	27	16	20	0	36	36	26
2018	Procurement	0	30	40	10	20	0	30	30	10
2018	Information management	35	34	16	0	16	0	68	16	12
2018	Information technology	34	34	17	12	2	0	68	15	37
2018	Policy	7	49	36	7	0	0	56	7	12
2018	Project management	22	16	44	11	6	0	39	17	18
2018	Other services to the public	12	32	21	20	15	0	44	35	15
2018	None of the above	17	22	26	23	12	0	39	35	60
2017	Client contact centre	35	23	23	13	0	5	61	14	17
2017	Communications or public affairs	15	7	39	19	20	0	22	39	14
2017	Administration and operations	19	33	26	12	10	0	51	23	80
2017	Human resources	10	21	40	18	11	0	31	29	75
2017	Financial management	29	30	29	0	7	5	62	7	17
2017	Information technology	25	28	31	16	0	0	52	16	37
2017	Policy	32	0	48	10	10	0	32	21	17
2017	None of the above	15	19	27	19	17	3	35	37	63

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	35	30	0	12	0	6	56	12	33
2019	Communications or public affairs	17	44	21	7	11	0	0	61	18	37
2019	Administration and operations	32	29	14	17	7	0	0	61	25	89
2019	Human resources	8	26	36	17	12	0	2	34	30	63
2019	Financial management	36	18	10	17	19	0	0	54	36	18
2019	Information technology	38	23	19	8	12	0	0	61	19	52
2019	Policy	22	43	12	8	11	0	4	67	21	25
2019	Project management	23	37	25	11	4	0	0	60	16	26
2019	Other services to the public	41	30	15	14	0	0	0	71	14	12
2019	None of the above	34	22	27	9	8	0	0	55	17	71
2018	Client contact centre	41	24	19	12	4	0	0	64	16	25
2018	Communications or public affairs	21	9	26	28	17	0	0	30	45	22
2018	Security	39	26	26	0	9	0	0	65	9	11
2018	Administration and operations	29	31	23	7	9	0	1	61	16	113
2018	Human resources	15	24	29	17	15	0	0	39	32	72
2018	Financial management	19	21	23	12	20	4	0	42	34	26
2018	Procurement	10	20	30	20	20	0	0	30	40	10
2018	Information management	35	34	16	0	16	0	0	68	16	12
2018	Information technology	35	31	20	10	5	0	0	66	15	37
2018	Policy	32	34	25	10	0	0	0	66	10	12
2018	Project management	28	22	33	17	0	0	0	50	17	18
2018	Other services to the public	26	28	24	22	0	0	0	54	22	15
2018	None of the above	14	20	33	22	11	0	0	34	33	59
2017	Client contact centre	37	18	33	6	0	0	5	58	7	16
2017	Communications or public affairs	9	30	13	28	20	0	0	39	48	14
2017	Administration and operations	24	36	18	18	4	0	0	60	21	80
2017	Human resources	11	27	32	14	15	0	0	39	29	75
2017	Financial management	18	41	23	6	7	0	5	62	14	17
2017	Information technology	25	30	24	16	3	0	3	57	19	37
2017	Policy	23	29	27	11	10	0	0	52	21	17
2017	None of the above	14	24	30	13	12	2	4	41	27	63

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	22	28	12	23	0	36	35	35
2019	Communications or public affairs	35	19	28	11	7	0	54	18	37
2019	Administration and operations	21	20	18	24	13	2	43	39	90
2019	Human resources	7	15	23	28	25	2	22	54	62
2019	Financial management	5	39	26	17	13	0	44	30	19
2019	Information technology	29	17	20	16	19	0	45	34	52
2019	Policy	8	41	19	16	12	4	51	29	25
2019	Project management	15	11	38	15	21	0	26	35	26
2019	Other services to the public	22	30	23	25	0	0	52	25	11
2019	None of the above	22	17	26	24	12	0	38	36	72
2018	Client contact centre	28	28	20	4	19	0	57	24	25
2018	Communications or public affairs	10	14	32	27	17	0	24	44	22
2018	Security	39	17	26	0	9	9	62	10	11
2018	Administration and operations	29	25	22	9	15	1	54	24	113
2018	Human resources	8	16	30	32	14	0	24	46	72
2018	Financial management	19	21	21	16	23	0	41	39	26
2018	Procurement	10	40	10	20	20	0	50	40	10
2018	Information management	27	42	16	0	16	0	68	16	12
2018	Information technology	37	28	15	18	2	0	65	20	37
2018	Policy	22	29	32	10	7	0	51	17	12
2018	Project management	30	23	12	24	12	0	53	35	17
2018	Other services to the public	19	14	26	20	22	0	32	42	15
2018	None of the above	6	22	27	23	22	2	28	45	60
2017	Client contact centre	29	17	23	11	13	5	49	26	17
2017	Communications or public affairs	0	24	21	29	27	0	24	55	14
2017	Administration and operations	17	20	21	28	11	3	38	40	80
2017	Human resources	7	17	33	26	17	1	25	43	75
2017	Financial management	11	43	29	13	0	5	56	14	17
2017	Information technology	22	27	30	16	5	0	49	21	37
2017	Policy	27	22	26	10	16	0	49	26	17
2017	None of the above	10	21	19	19	28	3	32	49	63

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	21	9	4	8	0	9	78	13	35
2019	Communications or public affairs	57	16	12	7	2	0	5	77	10	38
2019	Administration and operations	43	27	13	6	7	0	4	74	13	90
2019	Human resources	39	23	17	14	4	2	2	64	19	63
2019	Financial management	49	17	12	8	14	0	0	66	22	19
2019	Information technology	58	29	10	2	0	0	2	88	2	52
2019	Policy	30	16	19	20	11	0	4	47	33	25
2019	Project management	49	24	16	6	4	0	0	73	10	27
2019	Other services to the public	61	25	0	14	0	0	0	86	14	12
2019	None of the above	50	25	12	9	4	0	1	76	12	71
2018	Client contact centre	59	16	7	0	4	0	13	87	5	25
2018	Communications or public affairs	21	21	13	31	10	0	4	44	43	22
2018	Security	65	9	9	9	0	0	9	81	9	11
2018	Administration and operations	49	31	9	3	1	0	9	87	4	113
2018	Human resources	34	32	15	9	6	1	3	69	15	71
2018	Financial management	44	18	8	22	4	0	4	65	26	26
2018	Procurement	30	20	30	10	0	0	10	56	11	10
2018	Information management	61	8	16	8	8	0	0	68	16	12
2018	Information technology	58	29	13	0	0	0	0	87	0	37
2018	Policy	39	42	19	0	0	0	0	81	0	12
2018	Project management	55	22	17	6	0	0	0	77	6	18
2018	Other services to the public	30	20	38	6	6	0	0	51	11	15
2018	None of the above	33	36	7	12	5	0	6	74	18	60
2017	Client contact centre	47	17	6	13	0	0	16	77	16	17
2017	Communications or public affairs	19	40	28	7	0	7	0	63	7	14
2017	Administration and operations	49	21	18	4	1	0	6	75	6	80
2017	Human resources	26	34	22	8	1	2	6	65	10	74
2017	Financial management	32	25	18	12	7	0	6	60	21	16
2017	Information technology	60	18	13	0	0	0	8	85	0	37
2017	Policy	50	22	23	0	5	0	0	72	5	17
2017	None of the above	35	21	21	8	4	0	11	63	14	63

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	21	14	0	5	0	3	80	5	35
2019	Communications or public affairs	45	26	17	7	5	0	0	71	12	38
2019	Administration and operations	48	18	20	7	7	0	0	66	14	91
2019	Human resources	27	30	20	14	9	0	0	57	23	63
2019	Financial management	39	24	19	4	14	0	0	63	18	19
2019	Information technology	42	33	16	5	2	0	2	76	8	52
2019	Policy	26	19	12	19	19	0	4	47	40	25
2019	Project management	20	45	19	9	4	3	0	68	13	25
2019	Other services to the public	44	13	37	6	0	0	0	57	6	12
2019	None of the above	41	25	21	10	4	0	0	65	13	72
2018	Client contact centre	56	15	11	13	4	0	0	72	17	25
2018	Communications or public affairs	17	17	27	10	29	0	0	34	39	22
2018	Security	44	18	26	12	0	0	0	62	12	11
2018	Administration and operations	40	25	19	8	8	0	0	65	15	113
2018	Human resources	27	31	24	10	6	2	0	59	16	72
2018	Financial management	40	18	17	12	5	4	4	64	18	26
2018	Procurement	30	10	20	20	20	0	0	40	40	10
2018	Information management	26	15	24	19	16	0	0	42	35	12
2018	Information technology	47	18	25	10	0	0	0	65	10	37
2018	Policy	44	23	24	10	0	0	0	66	10	12
2018	Project management	39	22	11	17	11	0	0	61	28	18
2018	Other services to the public	11	26	42	20	0	0	0	37	20	15
2018	None of the above	31	28	22	10	8	0	2	60	18	59
2017	Client contact centre	53	12	19	0	11	0	5	68	12	17
2017	Communications or public affairs	9	35	27	16	13	0	0	44	29	14
2017	Administration and operations	36	27	19	12	4	0	1	64	16	79
2017	Human resources	30	31	16	14	9	0	0	61	23	75
2017	Financial management	30	45	6	7	6	0	6	80	13	17
2017	Information technology	43	38	11	3	5	0	0	81	8	37
2017	Policy	42	18	18	17	5	0	0	60	22	17
2017	None of the above	17	24	28	11	16	0	4	43	28	63

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	15	26	12	13	5	3	44	27	36
2019	Communications or public affairs	34	44	18	5	0	0	0	77	5	38
2019	Administration and operations	28	25	21	14	10	0	1	54	25	91
2019	Human resources	14	32	25	12	16	0	2	47	28	63
2019	Financial management	22	17	25	22	9	0	5	42	32	19
2019	Information technology	21	39	21	10	8	0	0	61	18	52
2019	Policy	58	22	4	16	0	0	0	80	16	25
2019	Project management	37	34	12	14	3	0	0	71	18	27
2019	Other services to the public	44	35	6	8	7	0	0	79	15	12
2019	None of the above	32	27	20	9	8	0	4	62	18	72
2018	Client contact centre	27	28	19	17	0	0	9	61	18	25
2018	Communications or public affairs	10	37	27	22	4	0	0	47	26	22
2018	Security	65	17	18	0	0	0	0	82	0	11
2018	Administration and operations	33	30	20	10	5	0	2	65	15	113
2018	Human resources	20	30	20	21	7	1	0	51	29	72
2018	Financial management	24	38	19	16	0	4	0	64	17	26
2018	Procurement	20	20	30	20	10	0	0	40	30	10
2018	Information management	0	42	42	8	8	0	0	42	17	12
2018	Information technology	26	34	18	18	5	0	0	60	23	36
2018	Policy	22	60	10	8	0	0	0	82	8	11
2018	Project management	34	28	22	11	6	0	0	61	17	18
2018	Other services to the public	26	28	34	5	8	0	0	54	12	15
2018	None of the above	7	25	41	20	6	2	0	32	26	60
2017	Client contact centre	34	23	19	13	6	0	5	60	20	17
2017	Communications or public affairs	15	49	15	20	0	0	0	65	20	14
2017	Administration and operations	39	29	12	15	5	0	0	68	20	78
2017	Human resources	28	19	25	19	9	0	0	47	28	75
2017	Financial management	41	30	16	6	0	6	0	76	6	17
2017	Information technology	41	27	19	11	3	0	0	68	13	37
2017	Policy	24	33	38	6	0	0	0	57	6	17
2017	None of the above	19	33	21	16	6	2	3	55	23	63

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	11	21	33	18	16	0	0	32	34	35
2019	Communications or public affairs	17	38	36	9	0	0	0	55	9	38
2019	Administration and operations	24	23	27	14	12	0	0	47	26	89
2019	Human resources	12	19	29	22	17	0	0	32	39	62
2019	Financial management	10	31	19	19	20	0	0	41	39	19
2019	Information technology	13	36	27	11	12	0	0	50	23	52
2019	Policy	19	35	34	8	4	0	0	54	12	25
2019	Project management	25	18	14	39	4	0	0	43	43	27
2019	Other services to the public	64	15	0	8	13	0	0	79	21	12
2019	None of the above	20	33	18	18	9	0	2	54	27	71
2018	Client contact centre	28	29	20	12	12	0	0	56	24	25
2018	Communications or public affairs	15	24	23	34	5	0	0	39	38	21
2018	Security	39	43	9	9	0	0	0	83	9	11
2018	Administration and operations	20	35	22	14	8	1	0	55	22	113
2018	Human resources	8	31	27	16	17	0	1	40	33	72
2018	Financial management	8	38	23	19	8	4	0	48	28	26
2018	Procurement	10	30	30	20	10	0	0	40	30	10
2018	Information management	8	45	15	15	16	0	0	53	32	12
2018	Information technology	23	38	23	2	13	0	0	62	16	36
2018	Policy	7	39	29	24	0	0	0	47	24	12
2018	Project management	22	27	11	5	34	0	0	50	39	18
2018	Other services to the public	12	34	30	8	16	0	0	46	24	15
2018	None of the above	3	27	29	24	16	2	0	30	40	60
2017	Client contact centre	16	29	25	7	17	0	5	48	26	17
2017	Communications or public affairs	0	38	35	13	13	0	0	38	27	14
2017	Administration and operations	21	35	21	14	10	0	0	55	24	78
2017	Human resources	12	23	26	21	18	0	0	36	39	75
2017	Financial management	23	35	30	6	6	0	0	58	12	17
2017	Information technology	38	27	16	8	8	0	3	67	16	37
2017	Policy	22	12	33	22	11	0	0	34	33	17
2017	None of the above	10	27	27	13	19	2	3	38	33	63

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	18	24	15	17	0	3	43	33	34
2019	Communications or public affairs	21	35	20	14	11	0	0	56	25	38
2019	Administration and operations	30	20	22	17	11	0	0	50	28	91
2019	Human resources	12	27	23	17	20	0	2	39	38	63
2019	Financial management	22	22	12	14	25	0	5	46	41	19
2019	Information technology	14	40	23	15	8	0	0	54	23	51
2019	Policy	31	36	25	8	0	0	0	67	8	25
2019	Project management	18	34	13	28	8	0	0	52	35	27
2019	Other services to the public	27	27	26	13	7	0	0	54	20	12
2019	None of the above	21	21	28	18	10	0	2	43	29	71
2018	Client contact centre	28	25	18	17	12	0	0	53	29	25
2018	Communications or public affairs	17	20	31	23	9	0	0	37	32	22
2018	Security	45	26	21	9	0	0	0	70	9	11
2018	Administration and operations	28	26	17	19	10	0	1	54	29	113
2018	Human resources	19	25	26	17	14	0	0	44	30	72
2018	Financial management	13	33	27	19	3	4	0	48	23	26
2018	Procurement	20	40	20	20	0	0	0	60	20	10
2018	Information management	8	26	26	32	8	0	0	34	40	12
2018	Information technology	31	28	23	2	16	0	0	58	18	36
2018	Policy	7	32	46	15	0	0	0	39	15	12
2018	Project management	22	27	23	11	17	0	0	50	28	18
2018	Other services to the public	24	36	22	10	8	0	0	60	18	15
2018	None of the above	6	28	31	14	21	0	0	34	35	60
2017	Client contact centre	16	35	17	20	6	0	5	54	28	17
2017	Communications or public affairs	15	26	26	13	13	0	7	44	28	14
2017	Administration and operations	25	30	19	19	6	0	0	56	26	78
2017	Human resources	24	23	19	21	12	0	1	47	33	75
2017	Financial management	35	29	18	12	6	0	0	65	18	17
2017	Information technology	38	24	16	13	5	0	3	64	19	37
2017	Policy	12	32	23	22	11	0	0	44	33	17
2017	None of the above	10	21	27	22	17	0	3	31	41	63

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	23	15	5	19	6	59	26	35
2019	Communications or public affairs	39	41	11	7	2	0	80	9	38
2019	Administration and operations	43	24	10	8	13	1	68	22	91
2019	Human resources	39	18	20	9	13	2	57	22	63
2019	Financial management	37	12	21	8	22	0	49	30	19
2019	Information technology	38	37	14	5	6	0	74	12	51
2019	Policy	68	19	5	8	0	0	88	8	25
2019	Project management	47	15	10	28	0	0	62	28	27
2019	Other services to the public	65	21	14	0	0	0	86	0	12
2019	None of the above	45	18	21	8	7	2	64	14	72

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	19	30	6	6	0	3	57	12	33
2019	Communications or public affairs	33	42	17	5	4	0	0	75	9	37
2019	Administration and operations	35	28	21	10	6	0	0	64	16	90
2019	Human resources	20	33	17	19	8	0	3	55	27	63
2019	Financial management	20	39	24	4	12	0	0	59	17	18
2019	Information technology	34	29	19	12	6	0	0	63	18	52
2019	Policy	51	28	12	0	8	0	0	80	8	24
2019	Project management	37	22	34	7	0	0	0	59	7	27
2019	Other services to the public	48	10	21	15	6	0	0	58	21	12
2019	None of the above	33	38	13	9	8	0	0	70	17	72
2018	Client contact centre	43	25	20	4	8	0	0	68	12	25
2018	Communications or public affairs	28	35	31	5	0	0	0	63	5	22
2018	Security	65	35	0	0	0	0	0	100	0	11
2018	Administration and operations	34	27	21	11	6	0	1	62	17	113
2018	Human resources	26	22	32	13	7	0	0	48	20	72
2018	Financial management	26	30	15	17	8	4	0	58	26	26
2018	Information management	27	42	8	8	16	0	0	68	24	12
2018	Information technology	47	32	11	5	6	0	0	78	11	36
2018	Policy	32	19	24	25	0	0	0	51	25	12
2018	Project management	28	39	17	5	11	0	0	67	17	18
2018	Other services to the public	34	39	19	8	0	0	0	73	8	15
2018	None of the above	13	34	36	16	0	0	0	47	16	60
2017	Client contact centre	46	18	19	0	12	0	5	67	12	17
2017	Communications or public affairs	0	34	46	7	7	0	7	37	14	14
2017	Administration and operations	39	27	16	5	13	1	0	66	18	78
2017	Human resources	22	33	21	14	8	0	3	57	22	75
2017	Financial management	48	28	12	13	0	0	0	76	13	17
2017	Information technology	44	30	19	3	5	0	0	73	8	37
2017	Policy	43	27	19	6	6	0	0	69	11	16
2017	None of the above	26	26	20	13	8	3	4	55	23	63

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	22	13	0	0	0	8	86	0	35
2019	Communications or public affairs	53	15	18	12	2	0	0	68	14	38
2019	Administration and operations	58	23	8	6	3	0	2	83	9	91
2019	Human resources	56	28	8	2	6	0	0	84	8	63
2019	Financial management	57	34	4	5	0	0	0	91	5	19
2019	Information technology	53	28	5	3	4	2	4	87	8	52
2019	Policy	42	32	17	8	0	0	0	75	8	24
2019	Project management	54	12	18	12	3	0	0	67	15	27
2019	Other services to the public	77	15	8	0	0	0	0	92	0	12
2019	None of the above	60	13	16	6	3	0	2	74	9	72
2018	Client contact centre	52	28	4	11	4	0	0	80	16	25
2018	Communications or public affairs	42	22	17	10	4	0	4	67	15	22
2018	Security	74	26	0	0	0	0	0	100	0	11
2018	Administration and operations	63	22	6	5	3	0	1	85	8	113
2018	Human resources	44	36	15	3	0	0	1	82	3	72
2018	Financial management	45	39	9	0	0	4	4	91	0	25
2018	Procurement	60	10	0	10	20	0	0	70	30	10
2018	Information management	46	15	24	8	8	0	0	61	15	12
2018	Information technology	55	33	3	3	6	0	0	89	8	36
2018	Policy	56	0	27	0	17	0	0	56	17	12
2018	Project management	44	39	11	6	0	0	0	83	6	18
2018	Other services to the public	46	24	26	5	0	0	0	70	5	15
2018	None of the above	51	19	15	6	9	0	0	70	15	60
2017	Client contact centre	58	18	7	6	6	0	5	80	12	17
2017	Communications or public affairs	52	35	13	0	0	0	0	87	0	14
2017	Administration and operations	68	19	5	2	4	0	2	89	6	80
2017	Human resources	53	21	12	8	7	0	0	74	15	75
2017	Financial management	65	16	13	0	6	0	0	81	6	17
2017	Information technology	64	17	14	3	3	0	0	81	6	36
2017	Policy	49	31	10	0	10	0	0	80	10	17
2017	None of the above	55	19	6	8	8	2	3	77	16	63

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	12	9	0	2	0	3	88	3	34
2019	Communications or public affairs	81	7	2	0	2	2	5	95	3	38
2019	Administration and operations	71	9	8	1	4	1	5	85	6	90
2019	Human resources	66	17	3	0	6	0	8	90	7	63
2019	Financial management	76	12	7	4	0	0	0	89	4	19
2019	Information technology	74	17	5	0	0	2	2	95	0	52
2019	Policy	77	12	4	0	0	0	8	96	0	25
2019	Project management	74	7	15	0	0	0	3	84	0	27
2019	Other services to the public	92	0	8	0	0	0	0	92	0	12
2019	None of the above	79	9	6	2	0	0	4	91	3	72
2018	Client contact centre	71	13	0	4	4	0	9	92	8	25
2018	Communications or public affairs	52	30	10	0	0	0	8	89	0	22
2018	Security	83	9	0	0	0	0	9	100	0	11
2018	Administration and operations	76	10	6	3	4	0	2	87	7	112
2018	Human resources	67	16	6	0	1	0	9	92	1	72
2018	Financial management	57	26	9	0	0	4	4	90	0	26
2018	Procurement	60	10	0	30	0	0	0	70	30	10
2018	Information management	68	8	8	8	0	0	8	83	8	12
2018	Information technology	67	13	8	3	0	0	8	87	4	36
2018	Policy	81	10	0	10	0	0	0	90	10	12
2018	Project management	70	17	6	0	0	0	6	94	0	17
2018	Other services to the public	72	12	16	0	0	0	0	84	0	15
2018	None of the above	62	13	13	2	6	0	5	78	8	59

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	10	16	0	7	3	0	76	8	36
2019	Communications or public affairs	81	7	7	0	5	0	0	88	5	38
2019	Administration and operations	63	13	7	5	5	1	6	81	11	91
2019	Human resources	60	17	8	7	5	2	2	80	12	62
2019	Financial management	59	0	10	4	27	0	0	59	32	19
2019	Information technology	72	13	8	3	0	0	4	89	3	52
2019	Policy	88	4	0	0	8	0	0	92	8	25
2019	Project management	72	14	0	4	0	0	9	96	4	27
2019	Other services to the public	93	7	0	0	0	0	0	100	0	12
2019	None of the above	75	11	5	5	1	0	3	89	6	71
2018	Client contact centre	56	16	4	20	0	0	4	75	21	25
2018	Communications or public affairs	54	21	10	4	6	0	4	79	10	22
2018	Security	83	9	0	0	0	0	9	100	0	11
2018	Administration and operations	70	10	7	3	9	0	2	81	12	113
2018	Human resources	67	17	7	3	1	0	4	88	4	70
2018	Financial management	63	16	10	0	4	4	4	85	4	25
2018	Procurement	70	20	0	0	0	0	10	100	0	10
2018	Information management	65	8	0	8	19	0	0	73	27	12
2018	Information technology	78	5	11	0	6	0	0	83	6	36
2018	Policy	93	0	0	7	0	0	0	93	7	12
2018	Project management	78	5	5	6	5	0	0	83	11	18
2018	Other services to the public	84	5	6	0	6	0	0	89	6	15
2018	None of the above	64	17	8	2	5	0	5	85	7	60
2017	Client contact centre	59	6	6	13	5	0	11	72	21	17
2017	Communications or public affairs	73	13	7	0	0	7	0	93	0	14
2017	Administration and operations	84	3	5	2	2	0	4	90	5	80
2017	Human resources	67	17	3	4	3	1	5	90	7	75
2017	Financial management	78	22	0	0	0	0	0	100	0	17
2017	Information technology	73	13	3	0	5	3	3	91	6	37
2017	Policy	94	0	6	0	0	0	0	94	0	17
2017	None of the above	61	13	6	6	5	2	8	81	12	63

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	20	12	0	3	3	0	84	3	35
2019	Communications or public affairs	60	28	12	0	0	0	0	88	0	38
2019	Administration and operations	53	28	14	1	3	0	1	81	4	91
2019	Human resources	46	30	10	7	3	0	3	79	10	62
2019	Financial management	48	26	9	10	7	0	0	74	17	19
2019	Information technology	59	27	8	5	0	0	0	87	5	51
2019	Policy	53	43	5	0	0	0	0	95	0	25
2019	Project management	54	27	10	4	0	0	5	85	4	27
2019	Other services to the public	76	17	7	0	0	0	0	93	0	12
2019	None of the above	72	17	8	0	1	0	1	90	1	71
2018	Client contact centre	65	26	9	0	0	0	0	91	0	24
2018	Communications or public affairs	51	27	12	0	9	0	0	78	9	23
2018	Security	45	17	30	9	0	0	0	62	9	11
2018	Administration and operations	54	24	8	6	8	0	0	77	14	112
2018	Human resources	61	20	13	1	3	0	1	83	4	71
2018	Financial management	45	33	10	4	0	0	8	85	5	25
2018	Procurement	40	40	0	0	10	0	10	89	11	10
2018	Information management	38	39	15	8	0	0	0	77	8	12
2018	Information technology	63	19	15	3	0	0	0	81	3	37
2018	Policy	49	25	17	10	0	0	0	74	10	12
2018	Project management	61	22	11	5	0	0	0	84	5	18
2018	Other services to the public	60	40	0	0	0	0	0	100	0	15
2018	None of the above	43	32	8	10	2	0	5	79	12	60
2017	Client contact centre	29	36	12	6	5	0	11	74	13	17
2017	Communications or public affairs	59	35	7	0	0	0	0	93	0	14
2017	Administration and operations	64	21	6	6	2	0	0	85	9	80
2017	Human resources	63	15	11	7	1	0	4	80	8	75
2017	Financial management	78	17	6	0	0	0	0	94	0	17
2017	Information technology	59	24	11	3	0	0	3	86	3	37
2017	Policy	71	21	8	0	0	0	0	92	0	17
2017	None of the above	50	26	6	6	5	0	7	81	12	63

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	3	9	8	11	3	0	71	20	34
2019	Communications or public affairs	59	23	11	5	2	0	0	82	7	37
2019	Administration and operations	59	15	13	4	7	1	1	75	12	89
2019	Human resources	48	21	9	13	6	0	3	70	20	62
2019	Financial management	45	26	5	9	16	0	0	71	24	19
2019	Information technology	64	17	12	4	3	0	0	81	7	51
2019	Policy	57	23	15	0	4	0	0	81	4	25
2019	Project management	63	13	14	4	0	0	5	81	4	27
2019	Other services to the public	79	21	0	0	0	0	0	100	0	12
2019	None of the above	60	20	12	5	1	0	1	81	6	72
2018	Client contact centre	67	11	8	9	5	0	0	78	14	24
2018	Communications or public affairs	34	22	23	13	8	0	0	55	21	23
2018	Security	44	35	12	9	0	0	0	79	9	11
2018	Administration and operations	60	22	6	4	7	0	0	82	11	112
2018	Human resources	53	19	14	6	5	1	1	74	12	71
2018	Financial management	59	16	9	5	4	0	8	81	9	25
2018	Procurement	60	10	10	0	10	0	10	78	11	10
2018	Information management	43	23	8	0	27	0	0	65	27	12
2018	Information technology	58	17	19	2	3	0	0	75	6	37
2018	Policy	74	19	0	7	0	0	0	93	7	12
2018	Project management	70	6	12	6	6	0	0	76	12	17
2018	Other services to the public	74	18	8	0	0	0	0	92	0	15
2018	None of the above	40	23	16	14	6	0	2	63	20	59
2017	Client contact centre	53	12	6	13	5	0	11	72	21	17
2017	Communications or public affairs	56	31	13	0	0	0	0	87	0	14
2017	Administration and operations	67	17	7	6	4	0	0	84	10	80
2017	Human resources	61	15	14	6	1	0	3	79	7	74
2017	Financial management	71	23	0	0	6	0	0	94	6	17
2017	Information technology	81	8	8	0	3	0	0	89	3	37
2017	Policy	65	29	6	0	0	0	0	94	0	17
2017	None of the above	52	16	8	5	14	0	6	72	20	63

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	6	12	0	0	3	22	85	0	34
2019	Communications or public affairs	65	2	5	0	0	0	28	94	0	38
2019	Administration and operations	54	13	7	1	1	0	23	88	3	89
2019	Human resources	43	19	8	8	3	0	19	76	14	62
2019	Financial management	74	13	5	0	0	0	7	94	0	19
2019	Information technology	68	11	9	0	0	0	12	90	0	52
2019	Policy	64	11	0	0	0	0	24	100	0	25
2019	Project management	55	3	4	8	0	0	30	83	11	27
2019	Other services to the public	93	0	0	0	0	0	7	100	0	12
2019	None of the above	64	10	7	2	0	0	17	89	3	72
2018	Client contact centre	63	16	0	0	0	0	21	100	0	25
2018	Communications or public affairs	58	12	5	0	0	0	24	93	0	23
2018	Security	45	26	30	0	0	0	0	70	0	11
2018	Administration and operations	56	8	5	3	2	0	26	87	6	112
2018	Human resources	55	14	10	0	1	0	20	86	2	70
2018	Financial management	63	9	11	0	5	0	12	82	6	23
2018	Procurement	30	20	0	0	0	0	50	100	0	10
2018	Information management	27	23	16	8	0	0	26	68	10	12
2018	Information technology	57	10	8	0	0	0	25	89	0	37
2018	Policy	57	19	0	0	0	0	24	100	0	12
2018	Project management	78	6	11	0	0	0	5	89	0	18
2018	Other services to the public	66	8	12	0	0	0	14	86	0	15
2018	None of the above	50	14	9	4	0	2	22	83	5	60
2017	Client contact centre	48	14	14	0	0	0	24	82	0	16
2017	Communications or public affairs	59	15	7	7	0	7	7	85	8	14
2017	Administration and operations	63	10	8	1	1	0	17	88	3	80
2017	Human resources	65	10	5	1	0	0	19	93	2	75
2017	Financial management	52	11	7	0	0	0	30	90	0	17
2017	Information technology	71	13	5	0	0	0	11	94	0	37
2017	Policy	73	17	0	0	0	0	10	100	0	17
2017	None of the above	52	11	8	2	0	0	26	86	3	63

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	6	6	0	0	3	9	94	0	35
2019	Communications or public affairs	93	5	0	0	2	0	0	98	2	37
2019	Administration and operations	74	16	3	1	0	0	5	95	1	90
2019	Human resources	77	6	8	0	2	2	6	90	2	62
2019	Financial management	82	11	0	0	0	0	7	100	0	19
2019	Information technology	81	9	6	0	0	0	4	94	0	52
2019	Policy	72	19	0	0	0	0	8	100	0	25
2019	Project management	83	0	0	4	0	0	13	95	5	27
2019	Other services to the public	92	8	0	0	0	0	0	100	0	12
2019	None of the above	72	16	8	0	0	0	4	92	0	72
2018	Client contact centre	70	8	4	4	0	0	14	91	5	24
2018	Communications or public affairs	70	18	0	0	0	0	12	100	0	23
2018	Security	82	0	9	0	0	0	9	90	0	11
2018	Administration and operations	71	18	4	3	0	0	4	92	3	112
2018	Human resources	69	16	7	1	0	0	6	91	1	70
2018	Financial management	73	16	0	0	0	0	11	100	0	25
2018	Procurement	50	10	10	10	10	0	10	67	22	10
2018	Information management	54	31	0	0	0	0	15	100	0	12
2018	Information technology	65	21	11	0	0	0	2	89	0	37
2018	Policy	56	25	10	0	0	0	10	89	0	12
2018	Project management	83	11	5	0	0	0	0	95	0	18
2018	Other services to the public	56	24	20	0	0	0	0	80	0	15
2018	None of the above	63	19	6	3	0	2	8	90	3	60
2017	Client contact centre	70	19	0	0	0	0	11	100	0	17
2017	Communications or public affairs	93	0	0	0	0	0	7	100	0	14
2017	Administration and operations	78	17	1	0	1	0	2	97	1	79
2017	Human resources	70	17	1	1	0	1	9	97	1	74
2017	Financial management	71	16	7	0	0	0	6	93	0	17
2017	Information technology	73	19	5	0	0	0	3	94	0	37
2017	Policy	70	6	14	0	0	0	10	85	0	17
2017	None of the above	70	11	3	0	0	2	14	96	0	62

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	9	8	3	9	3	6	79	13	35
2019	Communications or public affairs	85	2	8	0	5	0	0	87	5	38
2019	Administration and operations	57	14	4	11	11	0	2	73	23	91
2019	Human resources	67	7	15	2	2	0	8	80	3	61
2019	Financial management	83	0	6	4	7	0	0	83	12	18
2019	Information technology	75	10	11	0	2	0	1	86	2	52
2019	Policy	80	12	4	0	0	0	5	96	0	25
2019	Project management	62	7	8	11	0	5	7	79	13	27
2019	Other services to the public	68	17	7	8	0	0	0	85	8	12
2019	None of the above	75	11	8	6	0	0	0	86	6	72
2018	Client contact centre	59	20	4	0	4	0	13	91	5	25
2018	Communications or public affairs	48	18	10	5	12	0	8	71	18	23
2018	Security	91	0	0	0	0	0	9	100	0	11
2018	Administration and operations	61	14	5	9	7	0	4	79	16	112
2018	Human resources	70	19	3	3	4	0	1	90	7	71
2018	Financial management	79	4	5	0	0	0	12	94	0	25
2018	Procurement	70	10	0	0	10	0	10	89	11	10
2018	Information management	23	50	16	0	11	0	0	73	11	12
2018	Information technology	72	19	6	0	3	0	0	91	3	37
2018	Policy	67	7	10	16	0	0	0	75	16	12
2018	Project management	55	12	17	5	11	0	0	67	16	18
2018	Other services to the public	52	21	0	20	7	0	0	73	27	15
2018	None of the above	62	17	7	3	8	0	3	82	11	60
2017	Client contact centre	48	12	17	5	6	0	11	68	13	17
2017	Communications or public affairs	61	22	10	0	0	0	7	89	0	14
2017	Administration and operations	65	14	8	5	6	0	2	80	11	80
2017	Human resources	63	12	14	2	1	1	6	80	4	75
2017	Financial management	71	23	0	0	0	0	6	100	0	17
2017	Information technology	65	19	5	3	5	3	0	86	8	37
2017	Policy	52	15	19	0	8	0	6	71	9	17
2017	None of the above	53	15	6	3	8	2	14	80	13	63

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	24	8	7	0	3	3	84	7	35
2019	Communications or public affairs	45	32	23	0	0	0	0	77	0	38
2019	Administration and operations	61	21	12	5	1	0	1	82	6	90
2019	Human resources	46	28	16	2	5	0	3	77	7	62
2019	Financial management	72	5	5	0	18	0	0	77	18	17
2019	Information technology	65	26	7	2	0	0	0	91	2	52
2019	Policy	53	23	16	4	0	0	5	80	4	25
2019	Project management	26	51	13	3	4	0	3	79	7	27
2019	Other services to the public	44	41	8	7	0	0	0	85	7	12
2019	None of the above	56	18	19	5	3	0	0	74	7	71
2018	Client contact centre	51	28	17	4	0	0	0	79	4	25
2018	Communications or public affairs	40	29	16	4	10	0	0	70	14	23
2018	Security	62	17	21	0	0	0	0	79	0	11
2018	Administration and operations	47	29	12	5	7	0	0	76	12	112
2018	Human resources	42	28	20	6	3	0	1	71	8	70
2018	Financial management	55	20	13	0	0	0	12	85	0	25
2018	Procurement	60	20	0	0	10	0	10	89	11	10
2018	Information management	19	39	11	8	24	0	0	58	31	12
2018	Information technology	56	27	14	3	0	0	0	83	3	37
2018	Policy	58	25	7	10	0	0	0	83	10	12
2018	Project management	39	33	0	17	11	0	0	73	27	18
2018	Other services to the public	65	21	7	7	0	0	0	87	7	15
2018	None of the above	54	26	14	3	3	0	0	80	6	59
2017	Client contact centre	38	52	5	0	0	0	5	94	0	17
2017	Communications or public affairs	35	37	9	7	0	0	12	82	8	14
2017	Administration and operations	52	24	12	2	4	1	4	81	6	80
2017	Human resources	52	29	10	7	1	0	1	82	8	75
2017	Financial management	42	41	6	6	0	0	6	88	6	17
2017	Information technology	65	19	16	0	0	0	0	84	0	37
2017	Policy	69	20	0	0	0	0	11	100	0	17
2017	None of the above	45	21	13	6	6	0	9	72	14	63

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	27	34	16	2	0	0	47	19	36
2019	Communications or public affairs	21	41	33	0	5	0	0	62	5	38
2019	Administration and operations	11	30	41	11	7	0	0	41	18	91
2019	Human resources	5	28	42	22	3	0	0	33	25	63
2019	Financial management	18	21	34	23	4	0	0	39	27	19
2019	Information technology	20	37	27	15	0	2	0	57	15	52
2019	Policy	22	15	35	28	0	0	0	37	28	25
2019	Project management	12	37	47	4	0	0	0	49	4	27
2019	Other services to the public	30	42	20	8	0	0	0	72	8	12
2019	None of the above	15	30	38	15	0	0	2	46	15	72
2018	Client contact centre	12	20	51	13	4	0	0	32	17	25
2018	Communications or public affairs	6	20	46	24	4	0	0	25	28	21
2018	Security	18	26	48	9	0	0	0	43	9	11
2018	Administration and operations	13	31	36	17	2	0	0	44	20	113
2018	Human resources	11	30	37	16	7	0	0	41	23	72
2018	Financial management	4	41	40	11	5	0	0	44	16	26
2018	Procurement	30	20	20	20	10	0	0	50	30	10
2018	Information management	11	26	39	24	0	0	0	37	24	12
2018	Information technology	27	24	36	13	0	0	0	51	13	37
2018	Policy	0	51	43	6	0	0	0	51	6	12
2018	Project management	22	33	39	6	0	0	0	55	6	18
2018	Other services to the public	6	26	48	12	8	0	0	31	20	15
2018	None of the above	7	25	49	13	6	0	0	32	19	60
2017	Client contact centre	22	24	30	6	5	7	5	52	13	17
2017	Communications or public affairs	0	32	41	13	13	0	0	32	27	14
2017	Administration and operations	17	31	33	13	6	0	0	48	19	79
2017	Human resources	8	28	36	21	6	1	0	37	27	75
2017	Financial management	6	46	36	6	7	0	0	51	13	17
2017	Information technology	28	22	29	16	3	0	3	51	19	37
2017	Policy	8	40	36	10	5	0	0	49	15	17
2017	None of the above	7	18	45	15	14	0	0	25	30	63

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	12	11	29	34	11	0	3	47	23	35
2019	Communications or public affairs	12	5	39	26	18	0	0	44	17	36
2019	Administration and operations	11	17	36	24	12	0	0	36	28	91
2019	Human resources	13	21	41	15	10	0	0	24	34	63
2019	Financial management	20	15	40	11	14	0	0	25	35	19
2019	Information technology	4	22	31	32	12	0	0	43	26	52
2019	Policy	0	32	35	12	18	4	0	31	33	25
2019	Project management	0	8	44	41	8	0	0	48	8	27
2019	Other services to the public	10	31	18	24	17	0	0	41	41	12
2019	None of the above	7	23	37	18	15	0	0	33	30	72
2018	Client contact centre	4	9	59	9	19	0	0	28	13	25
2018	Communications or public affairs	10	21	51	18	0	0	0	18	31	23
2018	Security	0	30	35	9	26	0	0	36	30	11
2018	Administration and operations	5	23	33	26	13	0	0	39	28	113
2018	Human resources	5	20	43	19	14	0	0	33	24	71
2018	Financial management	8	28	35	29	0	0	0	29	36	25
2018	Information management	16	16	38	19	11	0	0	30	32	12
2018	Information technology	8	14	25	28	25	0	0	53	23	36
2018	Policy	0	8	92	0	0	0	0	0	8	11
2018	Project management	6	6	29	41	18	0	0	58	12	17
2018	Other services to the public	0	34	46	20	0	0	0	20	34	15
2018	None of the above	8	16	52	17	6	2	0	23	25	56
2017	Client contact centre	0	17	41	12	30	0	0	41	17	17
2017	Communications or public affairs	20	13	54	13	0	0	0	13	33	14
2017	Administration and operations	8	18	35	24	13	0	1	38	27	80
2017	Human resources	7	23	35	24	10	1	0	35	30	75
2017	Financial management	13	17	34	23	13	0	0	36	30	17
2017	Information technology	3	19	24	27	25	0	3	53	22	37
2017	Policy	5	10	46	31	8	0	0	39	15	17
2017	None of the above	16	27	33	21	3	0	0	24	43	62

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	42	16	3	5	3	76	8	36
2019	Communications or public affairs	29	45	21	0	0	5	78	0	38
2019	Administration and operations	24	35	23	7	8	3	61	15	91
2019	Human resources	21	30	27	14	5	3	53	20	63
2019	Financial management	16	28	39	0	17	0	44	17	18
2019	Information technology	17	34	33	8	2	6	55	11	52
2019	Policy	19	39	26	16	0	0	58	16	25
2019	Project management	29	25	18	17	4	7	58	23	27
2019	Other services to the public	37	29	27	7	0	0	66	7	11
2019	None of the above	22	48	18	11	1	0	70	12	72
2018	Client contact centre	26	44	13	4	9	4	74	13	25
2018	Communications or public affairs	5	69	12	13	0	0	74	13	23
2018	Security	27	38	26	9	0	0	65	9	11
2018	Administration and operations	37	34	16	6	2	5	74	9	113
2018	Human resources	25	28	21	18	4	4	55	23	72
2018	Financial management	37	42	7	0	7	7	85	8	26
2018	Procurement	20	50	20	0	10	0	70	10	10
2018	Information management	19	50	15	8	0	8	74	9	12
2018	Information technology	28	43	15	7	2	3	74	10	37
2018	Policy	19	51	24	0	0	6	75	0	12
2018	Project management	33	28	17	6	6	11	68	13	18
2018	Other services to the public	21	52	6	22	0	0	73	22	15
2018	None of the above	26	40	16	9	5	5	69	14	60
2017	Client contact centre	22	42	19	11	0	6	68	12	17
2017	Communications or public affairs	21	65	7	7	0	0	87	7	14
2017	Administration and operations	39	43	6	2	4	5	87	7	79
2017	Human resources	26	43	20	4	6	1	70	10	75
2017	Financial management	41	35	12	0	0	12	86	0	17
2017	Information technology	33	38	11	5	11	3	72	16	37
2017	Policy	44	45	11	0	0	0	89	0	17
2017	None of the above	34	40	14	9	3	0	74	12	63

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	37	27	10	5	0	58	15	34
2019	Communications or public affairs	32	35	26	5	2	0	67	7	38
2019	Administration and operations	23	30	15	15	13	4	56	29	90
2019	Human resources	16	29	24	20	11	0	44	31	63
2019	Financial management	15	30	21	14	20	0	45	34	19
2019	Information technology	17	35	27	7	6	7	56	15	52
2019	Policy	23	41	19	12	4	0	64	16	25
2019	Project management	26	29	25	8	8	4	57	17	27
2019	Other services to the public	44	25	15	16	0	0	69	16	12
2019	None of the above	16	40	22	14	9	0	56	22	72
2018	Client contact centre	24	43	25	4	4	0	67	8	25
2018	Communications or public affairs	4	35	36	20	4	0	39	24	23
2018	Security	36	30	9	26	0	0	65	26	11
2018	Administration and operations	34	35	13	10	6	2	70	17	113
2018	Human resources	22	36	19	13	8	3	59	22	71
2018	Financial management	28	39	14	12	7	0	67	19	25
2018	Procurement	30	30	10	30	0	0	60	30	10
2018	Information management	19	38	0	35	0	8	62	38	12
2018	Information technology	28	39	15	10	6	3	69	16	37
2018	Policy	17	51	23	0	0	10	75	0	12
2018	Project management	33	28	17	11	6	5	64	18	18
2018	Other services to the public	19	60	14	0	8	0	79	8	15
2018	None of the above	18	36	10	20	14	2	55	35	60
2017	Client contact centre	22	46	0	19	13	0	68	32	17
2017	Communications or public affairs	0	43	22	13	13	9	47	29	14
2017	Administration and operations	25	45	12	8	8	2	72	16	79
2017	Human resources	20	34	9	22	15	0	54	37	75
2017	Financial management	25	48	6	14	6	0	73	20	16
2017	Information technology	36	35	21	0	8	0	70	8	37
2017	Policy	37	44	0	0	14	5	85	15	17
2017	None of the above	17	36	16	10	17	3	55	28	63

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	16	84	36
2019	Communications or public affairs	20	80	38
2019	Administration and operations	20	80	91
2019	Human resources	23	77	63
2019	Financial management	32	68	19
2019	Information technology	12	88	52
2019	Policy	12	88	25
2019	Project management	16	84	26
2019	Other services to the public	15	85	12
2019	None of the above	11	89	72
2017	Administration and operations	16	84	80
2017	Human resources	24	76	75
2017	None of the above	24	76	62
2014	Client contact centre	21	79	39
2014	Communications or public affairs	34	66	16
2014	Administration and operations	19	81	128
2014	Human resources	18	82	82
2014	None of the above	13	87	125

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	69	31	19
2019	Human resources	93	7	15
2017	Administration and operations	92	8	13
2017	Human resources	89	11	19
2017	None of the above	80	20	15
2014	Administration and operations	84	16	24
2014	Human resources	73	27	15
2014	None of the above	88	12	17

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	51	49	0	0	0	100	0	13
2019	Human resources	65	21	7	0	7	86	7	14
2017	Administration and operations	49	33	0	19	0	81	19	12
2017	Human resources	65	35	0	0	0	100	0	17
2017	None of the above	17	59	16	8	0	76	8	12
2014	Administration and operations	67	15	0	13	5	82	18	20
2014	Human resources	65	35	0	0	0	100	0	11
2014	None of the above	61	32	0	7	0	93	7	15

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	36	28	8	5	0	0	23	77	36
2019	Communications or public affairs	31	28	23	7	11	0	0	31	69	38
2019	Administration and operations	26	42	18	8	5	2	0	26	74	91
2019	Human resources	18	40	16	11	14	0	2	18	82	63
2019	Financial management	25	34	27	7	0	7	0	27	73	19
2019	Information technology	23	26	25	12	10	4	0	24	76	52
2019	Policy	19	23	31	8	14	4	0	20	80	25
2019	Project management	29	26	27	11	6	0	0	29	71	27
2019	Other services to the public	39	41	7	13	0	0	0	39	61	12
2019	None of the above	27	34	21	9	8	0	0	27	73	72
2018	Client contact centre	38	28	12	13	0	4	5	42	58	24
2018	Communications or public affairs	28	30	23	10	9	0	0	28	72	23
2018	Security	39	34	9	0	18	0	0	39	61	11
2018	Administration and operations	42	27	18	7	5	0	0	42	58	112
2018	Human resources	26	24	25	12	13	0	0	26	74	72
2018	Financial management	54	21	18	4	0	4	0	56	44	26
2018	Procurement	10	20	30	20	20	0	0	10	90	10
2018	Information management	16	15	31	8	30	0	0	16	84	12
2018	Information technology	33	16	24	16	11	0	0	33	67	37
2018	Policy	15	36	24	24	0	0	0	15	85	12
2018	Project management	22	28	22	0	28	0	0	22	78	18
2018	Other services to the public	26	35	18	21	0	0	0	26	74	15
2018	None of the above	27	22	18	14	14	5	0	28	72	59
2017	Client contact centre	41	17	11	25	6	0	0	41	59	17
2017	Communications or public affairs	36	35	13	0	15	0	0	36	64	14
2017	Administration and operations	40	22	18	5	11	3	1	42	58	80
2017	Human resources	36	19	15	12	18	0	0	36	64	75
2017	Financial management	37	35	11	0	12	6	0	39	61	17
2017	Information technology	28	16	32	13	11	0	0	28	72	37
2017	Policy	13	27	17	4	30	8	0	14	86	17
2017	None of the above	35	19	19	5	16	3	3	37	63	63

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	52	48	28
2019	Communications or public affairs	54	46	25
2019	Administration and operations	54	46	65
2019	Human resources	61	39	51
2019	Financial management	64	36	13
2019	Information technology	56	44	38
2019	Policy	75	25	19
2019	Project management	47	53	19
2019	None of the above	57	43	53

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	45	55	27
2019	Communications or public affairs	44	56	26
2019	Administration and operations	45	55	65
2019	Human resources	44	56	51
2019	Financial management	33	67	13
2019	Information technology	47	53	38
2019	Policy	46	54	18
2019	Project management	46	54	19
2019	None of the above	41	59	52
2018	Client contact centre	52	48	13
2018	Communications or public affairs	38	62	16
2018	Administration and operations	37	63	64
2018	Human resources	19	81	54
2018	Financial management	27	73	11
2018	Information management	40	60	10
2018	Information technology	23	77	25
2018	Policy	12	88	10
2018	Project management	36	64	14
2018	Other services to the public	32	68	11
2018	None of the above	33	67	40

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	11	22	23	25	7	0	12	38	36	27
2019	Communications or public affairs	9	38	10	12	13	3	14	57	31	26
2019	Administration and operations	13	23	23	15	12	1	12	42	31	66
2019	Human resources	16	33	16	15	12	2	6	54	29	51
2019	Financial management	8	21	41	7	17	0	6	31	25	13
2019	Information technology	13	19	21	17	17	5	8	37	39	38
2019	Policy	10	28	15	27	10	5	5	42	41	19
2019	Project management	11	28	16	20	20	4	0	41	42	19
2019	None of the above	20	19	16	12	21	0	12	44	37	52
2018	Client contact centre	15	31	31	8	15	0	0	46	23	13
2018	Communications or public affairs	8	28	19	32	13	0	0	36	45	16
2018	Administration and operations	16	22	14	15	17	3	13	45	38	65
2018	Human resources	20	31	20	11	13	0	5	54	25	54
2018	Financial management	11	38	9	9	26	0	8	53	38	11
2018	Information management	9	18	10	19	44	0	0	27	63	10
2018	Information technology	10	15	21	12	35	0	7	26	51	25
2018	Policy	20	20	34	0	26	0	0	40	26	10
2018	Project management	14	28	0	22	14	0	21	54	46	14
2018	Other services to the public	0	30	42	27	0	0	0	30	27	11
2018	None of the above	5	36	12	14	29	0	5	42	45	40
2017	Client contact centre	0	18	10	20	42	0	10	20	69	10
2017	Administration and operations	2	39	16	18	11	0	13	48	33	44
2017	Human resources	17	21	16	16	16	2	11	44	37	47
2017	Financial management	39	31	20	10	0	0	0	70	10	10
2017	Information technology	4	22	18	4	30	4	19	34	43	27
2017	Policy	22	24	14	15	13	0	13	53	32	14
2017	None of the above	12	16	10	28	27	3	5	30	59	37

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	4	22	18	23	21	0	12	29	50	27
2019	Communications or public affairs	3	36	14	15	24	0	7	43	43	26
2019	Administration and operations	7	15	27	18	26	0	8	23	48	66
2019	Human resources	6	18	22	16	29	2	8	27	49	51
2019	Financial management	8	8	13	24	41	0	6	17	69	13
2019	Information technology	8	19	10	18	34	3	9	30	59	38
2019	Policy	10	6	20	28	26	5	5	18	60	19
2019	Project management	11	16	27	11	35	0	0	27	46	19
2019	None of the above	15	12	19	21	27	2	6	29	51	52
2018	Client contact centre	0	15	30	40	15	0	0	15	55	13
2018	Communications or public affairs	8	19	29	11	34	0	0	26	45	16
2018	Administration and operations	5	10	21	18	37	1	9	16	61	65
2018	Human resources	2	18	22	19	26	2	11	23	51	54
2018	Financial management	0	9	37	9	46	0	0	9	54	11
2018	Information management	0	22	22	38	18	0	0	22	56	10
2018	Information technology	0	7	17	12	59	0	5	8	74	25
2018	Policy	0	23	11	20	46	0	0	23	66	10
2018	Project management	0	7	21	29	28	0	14	8	67	14
2018	Other services to the public	0	11	21	44	24	0	0	11	68	11
2018	None of the above	0	13	18	22	40	0	7	14	67	39
2017	Client contact centre	0	8	10	10	62	0	10	9	79	10
2017	Administration and operations	0	15	16	28	31	0	11	16	66	44
2017	Human resources	2	8	7	20	45	4	14	13	79	48
2017	Financial management	0	20	30	39	10	0	0	20	49	10
2017	Information technology	0	8	0	22	59	4	8	9	91	27
2017	Policy	7	0	26	18	43	0	6	7	65	14
2017	None of the above	0	11	16	22	43	3	6	12	71	37

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	8	19	14	6	0	15	54	23	35
2019	Communications or public affairs	38	18	12	7	14	4	7	63	24	38
2019	Administration and operations	31	28	17	14	4	4	2	62	19	90
2019	Human resources	26	13	24	20	13	0	3	41	34	62
2019	Financial management	43	19	5	11	12	7	4	70	25	19
2019	Information technology	30	27	14	8	8	6	7	66	18	52
2019	Policy	27	35	26	0	12	0	0	63	12	25
2019	Project management	33	30	20	3	14	0	0	63	17	27
2019	Other services to the public	45	35	7	0	7	0	7	86	7	12
2019	None of the above	43	15	9	10	14	0	9	64	27	71
2018	Client contact centre	45	19	4	15	4	0	13	74	22	25
2018	Communications or public affairs	34	9	37	9	12	0	0	42	21	22
2018	Security	35	27	9	9	9	0	12	71	20	11
2018	Administration and operations	39	23	12	13	9	1	3	65	23	113
2018	Human resources	40	13	11	14	17	0	5	56	32	71
2018	Financial management	44	19	11	11	7	0	8	69	19	26
2018	Procurement	20	0	40	30	0	0	10	22	33	10
2018	Information management	15	0	16	16	34	8	11	19	62	12
2018	Information technology	27	21	15	12	16	3	6	53	31	37
2018	Policy	32	17	34	17	0	0	0	49	17	12
2018	Project management	45	16	11	6	17	0	6	65	24	18
2018	Other services to the public	19	24	23	8	12	0	15	50	23	15
2018	None of the above	37	18	14	16	14	0	0	56	30	60

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment