2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 42 6 9 3 0 0 82 12 30
2019 Non-shift worker 41 41 6 9 3 0 0 82 12 461
2017 Shift worker 45 33 0 15 8 0 0 77 23 23
2017 Non-shift worker 39 45 5 9 2 0 0 84 11 366
2014 Shift worker 26 64 5 2 2 0 0 91 5 41
2014 Non-shift worker 35 47 5 11 3 0 0 81 14 508
2011 Shift worker 36 26 20 14 3 0 0 63 17 60
2011 Non-shift worker 27 49 7 13 5 0 0 75 18 634
2008 Shift worker 59 31 7 3 0 0 0 90 3 29
2008 Non-shift worker 39 44 5 9 3 0 0 83 12 558

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 27 6 11 3 0 0 81 14 30
2019 Non-shift worker 59 27 7 5 2 0 0 86 7 461
2017 Shift worker 37 25 23 11 4 0 0 62 15 23
2017 Non-shift worker 58 29 5 6 1 0 0 87 8 366
2014 Shift worker 40 43 7 5 4 0 0 84 9 41
2014 Non-shift worker 54 25 8 10 3 0 0 79 13 508
2011 Shift worker 44 21 16 18 0 0 0 66 18 60
2011 Non-shift worker 55 29 6 7 3 0 0 84 10 634
2008 Shift worker 38 52 3 7 0 0 0 90 7 29
2008 Non-shift worker 53 27 6 10 4 0 0 80 14 558

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 28 8 10 0 0 0 83 10 30
2019 Non-shift worker 44 32 8 12 3 0 0 77 15 461
2017 Shift worker 54 31 0 11 4 0 0 85 15 23
2017 Non-shift worker 44 36 7 8 4 0 0 81 13 365
2014 Shift worker 43 48 7 2 0 0 0 91 2 41
2014 Non-shift worker 44 37 6 9 4 0 0 82 13 508
2011 Shift worker 38 35 13 11 5 0 0 72 15 60
2011 Non-shift worker 42 37 8 10 4 0 1 79 13 634

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 33 17 16 3 0 0 64 19 30
2019 Non-shift worker 29 40 15 10 5 1 0 70 15 461
2018 Shift worker 32 45 15 9 0 0 0 76 9 20
2018 Non-shift worker 31 42 9 12 5 0 1 74 17 444
2017 Shift worker 35 36 18 0 12 0 0 71 12 23
2017 Non-shift worker 33 38 14 10 5 0 1 71 15 364
2014 Shift worker 31 42 22 2 3 0 0 73 5 41
2014 Non-shift worker 31 40 12 12 4 0 0 72 16 508
2011 Shift worker 18 46 18 15 2 0 2 65 17 60
2011 Non-shift worker 29 33 18 11 7 0 1 63 19 634
2008 Shift worker 31 41 21 3 0 0 3 75 4 29
2008 Non-shift worker 28 38 16 10 6 0 2 68 17 558

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 31 12 7 3 0 0 78 10 30
2019 Non-shift worker 47 33 11 5 3 0 0 81 8 460
2017 Shift worker 41 40 8 11 0 0 0 81 11 23
2017 Non-shift worker 49 35 7 5 4 0 0 84 9 365
2014 Shift worker 50 37 10 3 0 0 0 88 3 41
2014 Non-shift worker 50 38 7 3 1 1 0 88 5 508

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 30 10 3 3 0 0 84 6 30
2019 Non-shift worker 50 32 8 6 4 0 0 82 10 459
2018 Shift worker 49 36 6 0 9 0 0 85 9 20
2018 Non-shift worker 49 32 10 4 4 0 0 82 8 443
2017 Shift worker 55 30 0 4 8 0 4 88 12 23
2017 Non-shift worker 50 30 9 6 4 0 1 80 11 363
2014 Shift worker 36 46 9 5 4 0 0 82 9 41
2014 Non-shift worker 47 31 8 7 5 0 1 79 12 508
2011 Shift worker 32 48 10 8 0 0 2 81 8 60
2011 Non-shift worker 37 34 12 10 4 0 2 72 15 630

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 40 18 11 3 0 0 69 14 30
2019 Non-shift worker 37 34 13 11 5 0 0 71 16 462
2018 Shift worker 32 44 10 9 5 0 0 76 13 20
2018 Non-shift worker 37 38 11 8 5 0 0 75 14 441
2017 Shift worker 27 39 19 11 4 0 0 65 15 23
2017 Non-shift worker 39 40 11 6 4 0 0 79 10 366
2014 Shift worker 31 55 7 5 2 0 0 86 7 41
2014 Non-shift worker 38 39 11 8 4 0 0 77 12 507
2011 Shift worker 29 50 14 6 2 0 0 79 7 60
2011 Non-shift worker 34 40 12 9 6 0 0 74 15 631
2008 Shift worker 34 48 10 7 0 0 0 83 7 29
2008 Non-shift worker 38 42 8 6 5 0 0 81 11 554

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 28 20 3 3 0 0 74 6 30
2019 Non-shift worker 35 37 13 7 8 0 0 72 15 461
2018 Shift worker 45 31 20 5 0 0 0 76 5 19
2018 Non-shift worker 36 35 13 9 6 0 1 72 15 442
2017 Shift worker 40 33 12 11 4 0 0 73 15 23
2017 Non-shift worker 36 35 13 10 6 0 0 71 16 366
2014 Shift worker 29 45 7 9 9 0 0 75 18 41
2014 Non-shift worker 33 36 12 9 10 1 0 69 19 508
2011 Shift worker 21 44 20 12 3 0 0 65 15 60
2011 Non-shift worker 25 34 16 15 10 0 0 59 25 632

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 37 16 13 3 0 0 68 16 30
2019 Non-shift worker 25 38 14 14 8 1 0 64 22 458
2018 Shift worker 38 33 16 4 9 0 0 70 13 20
2018 Non-shift worker 27 39 15 12 7 0 0 66 19 443
2017 Shift worker 47 27 7 11 8 0 0 74 19 23
2017 Non-shift worker 29 39 12 15 5 0 0 68 20 365

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 51 10 8 3 0 0 79 11 29
2019 Non-shift worker 41 35 13 6 5 1 0 76 11 459
2018 Shift worker 51 29 4 11 5 0 0 81 15 20
2018 Non-shift worker 44 44 6 4 2 0 0 88 6 442
2017 Shift worker 39 46 7 4 4 0 0 85 8 23
2017 Non-shift worker 43 37 10 7 3 1 0 81 9 366
2014 Shift worker 51 40 5 0 5 0 0 90 5 41
2014 Non-shift worker 46 36 8 4 4 1 0 83 9 508
2011 Shift worker 44 45 10 0 0 2 0 90 0 60
2011 Non-shift worker 42 37 10 7 3 0 0 79 10 631
2008 Shift worker 48 41 7 0 3 0 0 90 3 29
2008 Non-shift worker 47 37 7 4 3 0 0 85 8 556

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 46 17 3 3 0 0 78 6 30
2019 Non-shift worker 35 31 14 11 8 0 0 66 20 459
2018 Shift worker 47 25 4 19 5 0 0 72 24 20
2018 Non-shift worker 37 35 14 9 5 0 0 72 14 443
2017 Shift worker 38 35 7 8 7 0 4 76 16 23
2017 Non-shift worker 35 35 12 10 7 0 0 70 17 364

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 36 14 7 3 0 0 76 10 30
2019 Non-shift worker 47 33 13 5 2 0 0 80 7 458
2018 Shift worker 53 24 9 6 9 0 0 76 15 20
2018 Non-shift worker 49 32 13 4 2 0 0 81 6 438
2017 Shift worker 42 54 0 4 0 0 0 96 4 23
2017 Non-shift worker 54 35 8 3 0 0 0 89 3 366
2014 Shift worker 67 28 0 2 2 0 0 95 5 41
2014 Non-shift worker 65 24 8 2 1 0 0 89 3 508
2011 Shift worker 60 30 9 2 0 0 0 90 2 60
2011 Non-shift worker 56 32 8 3 1 0 0 88 4 632

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 56 3 11 3 0 0 83 14 29
2019 Non-shift worker 34 36 14 9 7 0 0 70 15 460
2018 Shift worker 32 43 10 11 5 0 0 75 15 20
2018 Non-shift worker 33 38 13 11 4 0 0 71 15 442
2017 Shift worker 25 67 0 4 4 0 0 92 8 23
2017 Non-shift worker 38 35 12 10 5 0 0 73 15 365
2014 Shift worker 17 57 7 7 7 0 5 78 15 41
2014 Non-shift worker 30 40 13 10 7 0 0 70 17 508
2011 Shift worker 17 51 16 8 7 0 1 69 15 60
2011 Non-shift worker 27 41 12 11 8 0 0 68 20 633

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 38 14 0 3 0 0 82 3 30
2019 Non-shift worker 41 33 14 8 4 0 0 74 12 460
2018 Shift worker 47 23 9 16 5 0 0 70 21 20
2018 Non-shift worker 40 37 10 7 5 0 0 77 13 440
2017 Shift worker 50 31 11 4 4 0 0 81 7 23
2017 Non-shift worker 43 31 12 8 5 0 0 75 13 366
2014 Shift worker 29 44 17 5 5 0 0 74 9 41
2014 Non-shift worker 37 34 16 9 4 0 0 71 13 508

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 41 15 5 6 4 0 73 11 30
2019 Non-shift worker 34 37 13 9 5 0 0 72 14 452
2018 Shift worker 47 18 27 0 9 0 0 64 9 20
2018 Non-shift worker 35 38 12 10 4 0 0 74 15 439
2017 Shift worker 46 25 13 7 8 0 0 72 15 23
2017 Non-shift worker 39 33 13 10 5 0 0 72 14 366
2014 Shift worker 30 33 23 7 7 0 0 63 14 41
2014 Non-shift worker 34 38 13 9 6 1 0 73 15 508
2011 Shift worker 28 49 11 8 2 0 2 79 10 60
2011 Non-shift worker 30 40 13 11 5 0 0 70 16 634

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 49 8 6 0 0 0 86 6 30
2019 Non-shift worker 40 37 12 7 4 0 0 77 11 462
2018 Shift worker 41 44 6 4 5 0 0 85 9 20
2018 Non-shift worker 39 38 12 7 3 0 0 78 10 444
2017 Shift worker 31 48 17 4 0 0 0 79 4 23
2017 Non-shift worker 43 38 12 5 2 0 0 81 7 365
2014 Shift worker 41 50 2 5 2 0 0 91 7 41
2014 Non-shift worker 42 39 12 5 3 0 0 81 8 508
2011 Shift worker 38 44 15 2 2 0 0 82 3 60
2011 Non-shift worker 36 43 9 8 3 0 0 79 11 631
2008 Shift worker 45 45 7 3 0 0 0 90 3 29
2008 Non-shift worker 43 41 6 6 3 0 0 84 9 556

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 35 3 0 3 0 0 94 3 30
2019 Non-shift worker 41 30 16 7 5 0 0 71 12 457
2018 Shift worker 42 54 4 0 0 0 0 96 0 20
2018 Non-shift worker 40 30 17 8 4 0 0 70 12 444
2017 Shift worker 69 12 15 4 0 0 0 81 4 23
2017 Non-shift worker 34 40 16 6 3 0 0 75 9 365
2014 Shift worker 47 41 12 0 0 0 0 88 0 41
2014 Non-shift worker 36 37 16 9 2 0 0 73 11 507
2011 Shift worker 35 39 18 5 3 0 0 75 8 60
2011 Non-shift worker 35 32 19 9 5 0 0 67 14 632
2008 Shift worker 34 38 17 7 3 0 0 72 10 29
2008 Non-shift worker 24 30 19 15 11 0 0 55 26 557

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 18 31 16 20 14 0 0 34 49 30
2019 Non-shift worker 18 30 33 11 7 1 1 18 48 463
2018 Shift worker 5 20 53 6 11 6 0 18 26 20
2018 Non-shift worker 16 30 34 14 4 1 1 19 47 443
2017 Shift worker 11 34 33 10 12 0 0 22 46 23
2017 Non-shift worker 17 30 32 13 5 0 2 18 49 365
2014 Shift worker 13 35 31 12 7 2 0 19 49 41
2014 Non-shift worker 14 33 31 13 6 1 2 19 49 508
2011 Shift worker 15 35 31 10 5 0 5 15 52 60
2011 Non-shift worker 16 33 28 13 5 0 4 20 51 631
2008 Shift worker 7 29 46 11 4 0 4 15 37 28
2008 Non-shift worker 21 34 29 11 3 1 1 14 56 555

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 11 27 12 21 7 3 37 33 29
2019 Non-shift worker 29 23 26 12 7 2 0 20 53 459
2018 Shift worker 5 19 15 31 25 6 0 60 25 20
2018 Non-shift worker 19 30 29 13 7 2 1 20 50 442
2017 Shift worker 16 37 24 16 6 0 0 22 53 22
2017 Non-shift worker 25 24 29 12 7 2 2 20 51 366
2014 Shift worker 14 23 38 10 12 2 0 22 38 41
2014 Non-shift worker 17 24 31 14 8 3 3 23 43 507
2011 Shift worker 18 29 28 7 7 2 8 16 53 60
2011 Non-shift worker 24 27 25 13 5 2 3 19 54 630
2008 Shift worker 14 14 17 24 24 3 3 52 30 29
2008 Non-shift worker 24 33 22 12 5 2 2 18 59 554

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 12 27 19 7 11 0 29 40 30
2019 Non-shift worker 28 23 23 14 8 2 1 23 53 460
2018 Shift worker 9 26 40 11 11 0 4 23 36 20
2018 Non-shift worker 26 30 26 10 4 2 2 15 58 443
2017 Shift worker 28 16 24 32 0 0 0 32 44 22
2017 Non-shift worker 25 29 27 11 5 1 3 16 56 366
2014 Shift worker 25 19 36 15 0 2 2 15 46 41
2014 Non-shift worker 31 30 21 11 4 2 2 16 62 507
2011 Shift worker 24 34 15 15 3 0 8 20 63 60
2011 Non-shift worker 27 26 22 12 5 3 6 18 58 632
2008 Shift worker 7 14 29 39 7 0 4 48 22 28
2008 Non-shift worker 26 28 23 11 6 2 3 18 57 554

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 10 29 30 22 0 0 52 19 30
2019 Non-shift worker 13 18 30 24 14 0 1 38 31 461
2018 Shift worker 5 9 31 26 30 0 0 56 13 20
2018 Non-shift worker 11 20 31 27 9 1 1 37 32 443
2017 Shift worker 8 8 26 40 18 0 0 58 16 22
2017 Non-shift worker 13 22 31 23 9 1 2 32 36 366
2014 Shift worker 12 5 43 28 5 7 0 35 18 41
2014 Non-shift worker 12 17 37 21 9 1 2 31 30 506
2011 Shift worker 15 18 31 21 5 0 10 29 37 60
2011 Non-shift worker 14 24 31 16 9 1 5 26 41 628
2008 Shift worker 7 18 32 36 7 0 0 43 25 28
2008 Non-shift worker 24 28 27 11 7 1 3 18 54 552

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 12 23 27 21 10 3 4 34 37 29
2019 Non-shift worker 21 21 23 19 12 1 2 32 44 462
2018 Shift worker 5 6 31 38 20 0 0 58 11 20
2018 Non-shift worker 16 27 25 19 9 2 2 29 45 441
2017 Shift worker 25 8 27 27 6 0 6 36 35 21
2017 Non-shift worker 21 25 28 13 8 2 4 22 49 365
2014 Shift worker 16 19 43 17 0 5 0 18 37 41
2014 Non-shift worker 23 27 24 15 7 1 3 23 52 507
2011 Shift worker 21 23 30 15 6 0 6 22 46 60
2011 Non-shift worker 23 25 25 13 7 1 6 22 51 632
2008 Shift worker 7 21 34 24 14 0 0 38 28 29
2008 Non-shift worker 24 27 24 12 6 2 3 20 55 551

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 16 14 12 24 21 6 8 52 35 30
2019 Non-shift worker 24 23 20 15 13 4 1 30 49 460
2018 Shift worker 9 14 9 30 17 11 10 60 29 20
2018 Non-shift worker 19 27 26 16 9 3 1 26 47 443
2017 Shift worker 22 28 26 14 10 0 0 24 50 22
2017 Non-shift worker 24 26 24 15 6 3 2 21 53 366
2014 Shift worker 30 19 10 29 7 2 2 37 52 41
2014 Non-shift worker 14 20 27 23 9 3 4 34 37 507
2011 Shift worker 24 26 22 13 6 3 7 20 56 60
2011 Non-shift worker 24 24 24 14 6 4 4 21 52 628
2008 Shift worker 11 25 29 14 14 4 4 31 38 28
2008 Non-shift worker 29 26 23 10 6 2 4 17 59 556

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 11 27 18 17 9 0 38 32 30
2019 Non-shift worker 22 23 27 15 10 2 1 27 46 462
2018 Shift worker 9 9 37 30 6 6 4 40 19 20
2018 Non-shift worker 19 29 30 14 4 2 1 19 50 443
2017 Shift worker 16 22 22 17 16 6 0 36 40 22
2017 Non-shift worker 22 23 32 13 6 2 2 20 47 364
2014 Shift worker 7 25 34 17 9 5 2 28 35 41
2014 Non-shift worker 22 27 30 10 5 3 3 16 52 507

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 25 12 34 14 3 0 49 39 30
2019 Non-shift worker 9 19 26 27 17 0 0 45 29 462
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 19 10 5 0 0 4 85 6 30
2019 Non-shift worker 67 23 4 4 2 0 0 90 6 462
2017 Shift worker 60 32 4 4 0 0 0 92 4 23
2017 Non-shift worker 71 23 2 2 1 0 0 94 4 366
2014 Shift worker 69 23 5 3 0 0 0 93 3 41
2014 Non-shift worker 73 17 4 3 1 0 1 91 4 508
2011 Shift worker 55 28 9 3 0 2 3 87 3 59
2011 Non-shift worker 68 22 3 4 2 0 1 91 6 633
2008 Shift worker 68 29 0 0 0 4 0 100 0 28
2008 Non-shift worker 64 23 4 5 2 0 1 89 7 558

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 29 24 6 0 6 4 67 7 30
2019 Non-shift worker 35 30 17 7 5 3 2 69 13 462
2018 Shift worker 20 32 28 0 4 5 10 62 5 20
2018 Non-shift worker 28 33 17 7 7 4 4 66 16 442
2017 Shift worker 31 38 4 19 4 0 4 72 24 23
2017 Non-shift worker 36 29 13 10 6 3 3 69 17 366
2014 Shift worker 42 30 9 5 5 4 4 80 10 41
2014 Non-shift worker 35 27 13 9 7 3 5 68 18 508

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 34 3 6 0 0 0 91 6 30
2019 Non-shift worker 52 28 7 6 5 0 0 81 12 461
2018 Shift worker 55 29 16 0 0 0 0 84 0 20
2018 Non-shift worker 47 32 9 7 5 1 0 80 12 440
2017 Shift worker 45 36 4 7 4 0 4 84 12 23
2017 Non-shift worker 54 24 8 9 4 0 1 79 13 366
2014 Shift worker 52 34 10 5 0 0 0 86 5 41
2014 Non-shift worker 52 27 8 6 7 0 0 79 13 507

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 28 7 3 0 0 0 90 3 30
2019 Non-shift worker 55 32 7 4 2 0 0 86 6 461
2018 Shift worker 40 44 16 0 0 0 0 84 0 20
2018 Non-shift worker 52 34 6 5 4 0 0 86 8 442
2017 Shift worker 41 52 0 4 4 0 0 93 7 23
2017 Non-shift worker 53 33 7 3 3 0 0 86 7 366
2014 Shift worker 52 41 5 0 2 0 0 93 2 41
2014 Non-shift worker 51 34 7 5 2 0 0 85 8 506

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 40 10 6 0 0 0 84 6 30
2019 Non-shift worker 50 34 10 3 3 0 0 85 5 460
2018 Shift worker 39 36 25 0 0 0 0 75 0 20
2018 Non-shift worker 47 34 10 4 3 1 0 83 7 443
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 31 9 0 0 0 4 90 0 29
2019 Non-shift worker 57 24 11 4 2 1 1 82 6 460

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 31 18 0 0 0 0 82 0 30
2019 Non-shift worker 43 29 14 6 5 0 1 74 12 462
2018 Shift worker 47 38 15 0 0 0 0 85 0 20
2018 Non-shift worker 43 33 9 9 4 1 1 77 13 438
2017 Shift worker 33 44 15 0 8 0 0 77 8 23
2017 Non-shift worker 46 28 12 8 4 1 2 75 12 366
2014 Shift worker 35 34 17 5 7 2 0 71 12 41
2014 Non-shift worker 43 36 8 6 6 1 1 80 12 507
2011 Shift worker 37 43 15 3 0 2 0 81 3 60
2011 Non-shift worker 33 37 13 11 6 1 0 70 17 631
2008 Shift worker 41 38 7 7 7 0 0 79 14 29
2008 Non-shift worker 35 32 12 11 8 1 1 68 20 558

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 29 9 3 0 0 0 88 3 30
2019 Non-shift worker 50 23 14 5 5 2 1 76 10 461
2018 Shift worker 50 16 34 0 0 0 0 66 0 20
2018 Non-shift worker 48 30 10 6 3 2 1 80 10 437
2017 Shift worker 50 31 4 12 0 4 0 84 12 23
2017 Non-shift worker 49 29 12 5 2 2 1 80 8 366
2014 Shift worker 41 48 9 0 2 0 0 88 2 41
2014 Non-shift worker 49 29 10 4 5 3 0 81 9 508
2011 Shift worker 43 34 15 3 2 3 0 80 5 59
2011 Non-shift worker 37 33 15 8 5 2 1 71 13 631
2008 Shift worker 52 34 10 0 3 0 0 86 3 29
2008 Non-shift worker 39 29 13 8 8 3 1 70 16 558

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 34 11 0 0 0 0 89 0 30
2019 Non-shift worker 50 26 11 5 5 1 1 78 11 457
2018 Shift worker 50 25 21 5 0 0 0 75 5 20
2018 Non-shift worker 49 29 11 8 3 0 0 78 10 435
2017 Shift worker 54 26 8 8 4 0 0 81 12 23
2017 Non-shift worker 46 32 9 8 3 1 1 79 11 365
2014 Shift worker 41 37 17 5 0 0 0 78 5 41
2014 Non-shift worker 48 30 9 6 6 1 0 79 12 508
2011 Shift worker 41 46 9 3 2 0 0 86 4 60
2011 Non-shift worker 35 35 13 11 5 0 0 71 16 632
2008 Shift worker 38 45 10 7 0 0 0 83 7 29
2008 Non-shift worker 40 31 12 9 7 1 0 71 16 557

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 82 8 4 5 0 0 0 91 5 30
2019 Non-shift worker 81 13 3 1 1 0 1 95 2 457
2017 Shift worker 66 30 4 0 0 0 0 96 0 23
2017 Non-shift worker 82 15 2 0 1 0 0 97 1 366
2014 Shift worker 72 26 0 2 0 0 0 98 2 41
2014 Non-shift worker 81 13 2 2 1 0 1 95 3 508
2011 Shift worker 77 17 3 0 2 0 1 95 2 60
2011 Non-shift worker 82 13 2 2 1 0 0 96 3 630
2008 Shift worker 86 10 3 0 0 0 0 97 0 29
2008 Non-shift worker 81 11 2 3 1 0 2 94 4 556

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 18 4 6 0 10 0 89 6 30
2019 Non-shift worker 64 19 8 5 2 0 2 85 7 462
2017 Shift worker 58 30 4 0 8 0 0 88 8 23
2017 Non-shift worker 55 24 8 5 4 2 3 83 9 366
2014 Shift worker 38 37 2 5 5 2 12 86 11 41
2014 Non-shift worker 54 21 8 4 4 3 6 83 9 508
2011 Shift worker 37 22 12 8 10 2 10 67 20 60
2011 Non-shift worker 33 27 12 10 7 3 8 67 19 634

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 25 7 0 0 0 0 93 0 30
2019 Non-shift worker 63 20 8 3 4 1 0 85 7 460
2018 Shift worker 44 31 21 4 0 0 0 75 4 20
2018 Non-shift worker 63 21 8 2 3 1 0 86 6 436
2017 Shift worker 52 36 4 8 0 0 0 88 8 23
2017 Non-shift worker 60 24 8 3 2 1 1 86 6 366

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 34 9 0 0 0 0 91 0 30
2019 Non-shift worker 54 24 10 6 5 0 0 78 12 462
2018 Shift worker 50 25 21 5 0 0 0 75 5 20
2018 Non-shift worker 51 27 10 5 6 0 0 78 12 436
2017 Shift worker 56 21 15 4 4 0 0 77 8 23
2017 Non-shift worker 55 25 9 7 3 1 1 81 10 364
2014 Shift worker 41 33 12 9 2 0 2 76 12 41
2014 Non-shift worker 55 28 7 4 5 1 1 84 9 508
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 12 12 11 6 8 3 67 19 29
2019 Non-shift worker 26 29 16 14 12 4 0 57 26 459
2018 Shift worker 48 27 15 4 0 6 0 79 5 20
2018 Non-shift worker 25 36 20 9 4 6 0 64 15 443
2017 Shift worker 14 54 8 8 4 14 0 78 13 23
2017 Non-shift worker 29 36 15 10 6 5 0 68 17 366
2014 Shift worker 36 34 14 5 5 7 0 75 10 41
2014 Non-shift worker 29 34 17 8 6 6 0 67 15 508
2011 Shift worker 19 31 20 10 10 11 0 55 22 59
2011 Non-shift worker 15 27 19 15 12 9 1 47 31 630

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 30 9 17 6 4 3 65 25 30
2019 Non-shift worker 23 27 17 15 17 1 0 51 32 459
2018 Shift worker 44 43 4 9 0 0 0 87 9 20
2018 Non-shift worker 21 36 21 14 6 2 0 58 21 440
2017 Shift worker 20 37 21 11 8 4 0 58 20 23
2017 Non-shift worker 22 34 15 16 10 3 1 58 26 366
2014 Shift worker 32 38 14 7 5 5 0 73 12 41
2014 Non-shift worker 25 34 18 13 8 2 0 61 21 508
2011 Shift worker 17 37 23 9 8 5 2 57 18 59
2011 Non-shift worker 16 29 20 17 14 4 0 46 32 631
2008 Shift worker 38 38 10 3 7 3 0 79 11 29
2008 Non-shift worker 15 26 20 17 18 3 0 43 36 557

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 27 21 22 3 8 3 49 28 30
2019 Non-shift worker 18 25 20 19 16 2 0 44 36 454
2018 Shift worker 44 31 21 5 0 0 0 75 5 20
2018 Non-shift worker 16 30 24 17 8 4 0 49 26 440
2017 Shift worker 16 30 29 13 4 8 0 50 19 23
2017 Non-shift worker 16 25 23 19 13 5 0 43 33 366
2014 Shift worker 26 41 11 9 7 5 0 71 17 41
2014 Non-shift worker 16 31 22 16 9 5 0 50 27 508
2011 Shift worker 14 32 28 15 7 5 0 48 23 60
2011 Non-shift worker 9 28 24 20 12 6 0 40 35 632
2008 Shift worker 17 52 14 7 7 0 3 71 14 29
2008 Non-shift worker 9 24 22 23 17 4 0 34 43 557

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 29 18 13 9 4 3 58 23 30
2019 Non-shift worker 18 23 20 21 16 2 0 42 38 458
2018 Shift worker 44 38 13 5 0 0 0 82 5 20
2018 Non-shift worker 16 31 22 18 9 3 0 49 28 440
2017 Shift worker 25 31 36 0 4 4 0 58 4 23
2017 Non-shift worker 16 34 18 16 11 5 0 53 28 365
2014 Shift worker 36 36 7 2 14 2 2 75 17 41
2014 Non-shift worker 19 32 17 19 10 2 0 52 30 508
2011 Shift worker 19 37 23 15 2 3 2 59 17 60
2011 Non-shift worker 14 32 19 19 12 3 0 48 32 631
2008 Shift worker 28 41 17 7 3 3 0 71 11 29
2008 Non-shift worker 15 32 15 21 15 2 0 48 37 555

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 20 14 4 6 0 3 75 10 30
2019 Non-shift worker 40 24 20 10 4 2 0 66 14 462
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 54 7 8 6 0 0 79 14 29
2019 Non-shift worker 19 38 19 15 9 0 0 57 24 459
2018 Shift worker 52 35 9 5 0 0 0 87 5 20
2018 Non-shift worker 21 43 17 16 3 1 0 64 19 444
2017 Shift worker 25 52 11 8 4 0 0 77 12 23
2017 Non-shift worker 24 41 18 10 7 1 0 65 17 365
2014 Shift worker 27 52 9 5 5 2 0 81 10 41
2014 Non-shift worker 31 43 14 8 3 1 0 75 11 507
2011 Shift worker 33 32 15 13 3 3 0 67 17 60
2011 Non-shift worker 29 41 12 11 5 1 0 71 16 628

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 13 33 33 8 9 4 0 48 17 30
2019 Non-shift worker 10 22 20 25 20 2 0 33 46 457

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 36 17 6 3 4 0 73 9 30
2019 Non-shift worker 36 33 14 9 5 3 1 72 14 460
2018 Shift worker 27 44 13 6 0 10 0 79 7 20
2018 Non-shift worker 36 34 15 9 3 3 0 73 12 443
2017 Shift worker 27 35 26 0 8 4 0 65 8 23
2017 Non-shift worker 40 38 7 7 4 2 1 80 12 365
2014 Shift worker 40 42 12 2 0 2 2 85 2 41
2014 Non-shift worker 48 33 8 7 2 2 1 83 9 507
2011 Shift worker 27 35 18 5 8 5 2 67 14 60
2011 Non-shift worker 27 32 11 15 10 5 1 62 26 632
2008 Shift worker 45 21 3 7 10 14 0 76 20 29
2008 Non-shift worker 35 30 11 10 8 5 1 69 19 557

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 51 16 0 6 4 0 77 6 30
2019 Non-shift worker 27 31 23 11 6 2 0 59 17 461
2018 Shift worker 40 36 24 0 0 0 0 76 0 20
2018 Non-shift worker 28 41 17 7 4 3 0 71 11 443

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 27 20 8 3 7 4 64 13 30
2019 Non-shift worker 18 17 23 12 13 13 3 43 30 461
2018 Shift worker 31 25 25 4 0 10 4 66 5 20
2018 Non-shift worker 19 21 23 11 10 12 4 47 26 441
2017 Shift worker 17 30 17 7 15 13 0 54 26 23
2017 Non-shift worker 17 24 18 12 12 13 4 49 29 366
2014 Shift worker 12 31 29 2 7 9 10 52 12 41
2014 Non-shift worker 20 19 20 14 13 11 3 46 31 508
2011 Shift worker 8 17 23 15 8 17 13 36 32 60
2011 Non-shift worker 10 16 17 19 18 15 5 32 46 631

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 31 16 19 3 3 0 61 23 30
2019 Non-shift worker 21 30 19 14 11 3 1 54 26 461
2018 Shift worker 43 42 11 4 0 0 0 85 4 20
2018 Non-shift worker 21 35 20 12 8 4 0 58 21 444
2017 Shift worker 37 35 13 7 4 4 0 74 12 23
2017 Non-shift worker 30 34 15 11 6 4 0 67 18 364
2014 Shift worker 21 48 17 5 7 2 0 71 12 41
2014 Non-shift worker 24 36 18 10 7 4 0 63 18 508
2011 Shift worker 21 40 14 11 11 2 2 62 23 60
2011 Non-shift worker 22 29 20 17 10 2 1 52 28 631
2008 Shift worker 34 52 10 3 0 0 0 86 3 29
2008 Non-shift worker 21 35 18 14 9 2 1 58 23 557

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 25 19 23 11 0 0 46 35 30
2019 Non-shift worker 16 22 19 16 20 4 3 41 39 460
2018 Shift worker 31 40 15 15 0 0 0 71 15 20
2018 Non-shift worker 16 25 22 17 15 3 3 43 34 443
2017 Shift worker 20 19 18 19 11 0 14 45 35 23
2017 Non-shift worker 17 24 15 18 18 4 5 45 39 365
2014 Shift worker 7 33 19 13 14 10 5 47 31 41
2014 Non-shift worker 13 19 15 21 23 4 5 35 49 508
2011 Shift worker 7 29 23 19 15 3 5 39 37 60
2011 Non-shift worker 12 16 14 25 27 2 3 30 54 633
2008 Shift worker 31 28 17 14 3 3 3 63 19 29
2008 Non-shift worker 16 28 14 18 19 2 3 46 40 554

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 16 24 0 0 0 4 76 0 30
2019 Non-shift worker 58 19 11 3 5 1 3 80 8 462

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 18 7 3 3 0 7 87 6 30
2019 Non-shift worker 59 10 8 5 6 2 10 79 12 462

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 20 22 4 3 0 4 70 7 30
2019 Non-shift worker 53 20 13 5 2 2 3 78 8 461

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 7 29 11 3 8 4 51 16 29
2019 Non-shift worker 45 19 15 7 5 3 6 71 13 460

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 23 5 7 3 7 4 83 11 30
2019 Non-shift worker 55 12 9 7 8 3 6 74 16 461

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 28 14 3 0 0 4 83 3 30
2019 Non-shift worker 70 11 8 4 1 2 4 86 5 463

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 3 14 3 3 0 4 79 6 29
2019 Non-shift worker 74 8 6 2 4 4 3 88 6 460

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 10 13 0 0 0 7 86 0 30
2019 Non-shift worker 78 6 4 1 2 2 7 93 3 455

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 55 13 3 3 3 0 81 6 30
2019 Non-shift worker 24 38 22 6 6 3 0 65 13 462
2018 Shift worker 40 31 23 0 0 6 0 75 0 20
2018 Non-shift worker 27 39 17 9 3 3 0 69 13 444
2017 Shift worker 27 34 19 4 4 8 4 70 9 23
2017 Non-shift worker 26 35 21 8 6 3 1 63 15 365

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 32 12 3 3 3 0 81 6 30
2019 Non-shift worker 35 36 13 9 5 2 0 73 14 461
2018 Shift worker 45 40 11 0 0 4 0 88 0 19
2018 Non-shift worker 43 39 9 4 2 2 0 85 6 439
2017 Shift worker 39 42 4 8 0 4 4 88 8 23
2017 Non-shift worker 46 37 8 5 3 1 0 83 8 366
2014 Shift worker 44 40 9 2 0 4 0 88 2 41
2014 Non-shift worker 43 39 8 3 3 3 0 85 6 508
2011 Shift worker 35 31 19 3 3 8 0 72 7 60
2011 Non-shift worker 28 39 16 7 5 5 0 71 12 630

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 38 9 0 6 0 0 85 6 30
2019 Non-shift worker 37 31 19 4 4 4 0 71 9 461
2018 Shift worker 40 49 11 0 0 0 0 89 0 19
2018 Non-shift worker 44 36 11 5 1 4 0 83 6 439
2017 Shift worker 39 36 15 0 0 10 0 83 0 23
2017 Non-shift worker 44 38 10 3 1 4 0 85 4 364
2014 Shift worker 48 29 12 2 2 7 0 83 5 41
2014 Non-shift worker 42 35 13 2 2 7 0 83 4 507

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 28 15 0 3 0 0 82 3 30
2019 Non-shift worker 46 33 10 5 5 0 0 80 10 460
2018 Shift worker 47 35 18 0 0 0 0 82 0 19
2018 Non-shift worker 49 35 9 3 3 0 0 84 6 440
2017 Shift worker 49 33 7 8 0 0 4 84 8 23
2017 Non-shift worker 48 36 8 5 3 0 0 84 8 366
2014 Shift worker 43 46 7 0 5 0 0 88 5 41
2014 Non-shift worker 51 34 9 3 2 0 0 86 5 508
2011 Shift worker 37 42 15 3 0 3 0 82 3 60
2011 Non-shift worker 32 39 14 8 6 0 0 72 14 629
2008 Shift worker 59 34 0 7 0 0 0 93 7 29
2008 Non-shift worker 30 38 14 10 7 0 0 68 18 552

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 38 7 15 3 0 0 75 18 30
2019 Non-shift worker 28 28 17 13 12 2 0 57 26 462
2018 Shift worker 47 26 11 11 5 0 0 73 16 19
2018 Non-shift worker 31 32 21 8 7 1 0 64 15 440
2017 Shift worker 39 27 11 7 12 0 4 68 20 23
2017 Non-shift worker 25 33 20 12 9 2 0 59 21 365
2014 Shift worker 22 48 11 9 9 0 0 70 19 41
2014 Non-shift worker 24 33 20 12 9 2 1 58 21 508
2011 Shift worker 20 35 22 9 12 2 0 56 21 59
2011 Non-shift worker 15 23 25 19 17 1 0 39 36 630

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 31 7 15 3 0 0 75 18 30
2019 Non-shift worker 29 30 16 12 12 1 0 60 24 459
2018 Shift worker 47 32 5 16 0 0 0 79 16 19
2018 Non-shift worker 30 36 17 11 5 0 0 67 16 440
2017 Shift worker 25 42 13 11 4 0 4 70 16 23
2017 Non-shift worker 26 37 18 12 6 0 0 63 18 366
2014 Shift worker 24 50 9 9 7 0 0 74 17 41
2014 Non-shift worker 27 37 17 12 6 1 1 64 19 508
2011 Shift worker 25 34 25 8 8 0 0 58 16 59
2011 Non-shift worker 16 30 22 19 12 1 0 47 31 631
2008 Shift worker 45 41 7 3 3 0 0 86 7 29
2008 Non-shift worker 20 30 20 17 12 1 0 51 29 557

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 27 16 14 3 10 0 64 18 30
2019 Non-shift worker 26 22 20 14 13 4 1 51 28 462
2018 Shift worker 36 37 4 13 10 0 0 73 22 19
2018 Non-shift worker 29 23 22 13 9 4 0 54 23 439
2017 Shift worker 23 25 10 21 4 8 10 59 30 23
2017 Non-shift worker 25 28 15 17 10 4 1 56 28 366
2014 Shift worker 28 30 16 11 12 2 0 60 24 41
2014 Non-shift worker 25 26 20 11 12 6 1 54 25 508
2011 Shift worker 11 39 24 7 10 9 0 55 18 58
2011 Non-shift worker 17 21 18 18 19 5 1 41 39 632
2008 Shift worker 34 45 10 3 7 0 0 79 10 29
2008 Non-shift worker 21 22 20 16 16 5 0 46 34 557
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 53 13 34 30
2019 Non-shift worker 41 23 36 463
2018 Shift worker 25 36 38 19
2018 Non-shift worker 39 26 36 443
2017 Shift worker 58 16 27 23
2017 Non-shift worker 39 30 31 366
2014 Shift worker 37 39 24 41
2014 Non-shift worker 37 24 38 508
2011 Shift worker 38 29 33 59
2011 Non-shift worker 44 23 33 631

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 0 20 30 0 50 0 15
2019 Non-shift worker 8 14 61 2 8 7 193
2017 Shift worker 0 13 26 7 47 7 13
2017 Non-shift worker 11 12 54 5 11 7 143
2014 Shift worker 6 19 50 0 9999 24 16
2014 Non-shift worker 11 19 51 5 9999 14 188
2011 Shift worker 8 35 45 0 9999 13 24
2011 Non-shift worker 11 13 68 2 9999 5 288
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 47 23 12 4 0 0 61 16 30
2019 Non-shift worker 29 44 9 8 2 1 7 80 11 460

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 32 11 0 0 11 0 88 0 30
2019 Non-shift worker 49 25 11 1 2 5 7 84 4 460
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 16 20 6 0 20 22 55 11 30
2019 Non-shift worker 15 13 19 8 7 29 8 44 25 459
2018 Shift worker 32 4 34 4 4 16 5 46 11 20
2018 Non-shift worker 14 17 23 5 5 31 5 48 16 440
2017 Shift worker 18 23 11 8 11 25 4 57 27 23
2017 Non-shift worker 17 16 18 6 6 31 6 52 19 366
2014 Shift worker 16 25 24 5 5 20 5 55 13 41
2014 Non-shift worker 13 17 20 6 7 30 6 48 20 508

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 32 11 0 3 17 4 82 4 29
2019 Non-shift worker 26 27 23 6 6 11 1 60 14 463
2018 Shift worker 33 38 13 4 0 12 0 80 5 20
2018 Non-shift worker 26 38 18 5 3 10 0 71 9 440
2017 Shift worker 25 31 27 4 0 13 0 65 5 23
2017 Non-shift worker 31 33 13 5 5 12 1 74 11 364
2014 Shift worker 28 28 30 2 3 5 5 62 5 41
2014 Non-shift worker 26 34 19 4 4 12 1 69 9 508
2011 Shift worker 22 28 17 7 3 23 0 65 13 58
2011 Non-shift worker 20 32 20 9 6 14 0 60 17 632
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 21 11 4 3 23 21 67 12 30
2019 Non-shift worker 16 13 21 3 4 33 9 51 12 462
2018 Shift worker 32 19 23 0 0 16 9 69 0 20
2018 Non-shift worker 15 17 20 2 3 35 7 56 9 441
2017 Shift worker 20 21 23 4 8 25 0 55 15 23
2017 Non-shift worker 18 13 21 2 2 39 5 55 8 366
2014 Shift worker 21 20 21 2 3 23 9 62 7 41
2014 Non-shift worker 15 14 18 2 4 37 10 54 11 508

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 31 12 0 6 10 6 78 7 30
2019 Non-shift worker 27 26 22 4 4 15 2 64 10 461
2018 Shift worker 42 33 13 0 0 12 0 85 0 20
2018 Non-shift worker 28 32 18 3 3 16 1 71 7 442
2017 Shift worker 23 32 15 0 4 25 0 74 5 23
2017 Non-shift worker 35 30 14 2 2 16 1 79 5 366
2014 Shift worker 24 43 18 0 3 12 0 76 3 41
2014 Non-shift worker 30 27 17 2 3 19 2 72 6 508
2011 Shift worker 19 38 14 5 3 19 2 72 10 60
2011 Non-shift worker 27 30 18 5 2 17 0 70 9 634
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 22 27 21 22 7 0 0 49 29 30
2019 Non-shift worker 28 26 21 12 12 0 1 54 24 462
2018 Shift worker 32 29 29 10 0 0 0 61 10 20
2018 Non-shift worker 24 26 24 12 14 0 1 50 26 443
2017 Shift worker 22 16 27 15 14 0 6 40 31 23
2017 Non-shift worker 24 25 18 10 19 0 3 51 31 365

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 30 24 26 8 13 0 0 53 21 30
2019 Non-shift worker 22 27 25 14 12 0 1 50 26 462
2018 Shift worker 21 45 29 5 0 0 0 66 5 20
2018 Non-shift worker 19 28 25 17 12 0 0 47 28 442
2017 Shift worker 40 15 21 11 11 0 0 56 23 23
2017 Non-shift worker 18 25 30 16 10 0 1 43 26 366

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 16 18 15 6 0 0 61 22 29
2019 Non-shift worker 26 28 23 11 11 0 1 55 22 455
2018 Shift worker 34 33 29 0 5 0 0 66 5 20
2018 Non-shift worker 24 25 26 14 10 0 1 49 25 442
2017 Shift worker 40 33 12 11 4 0 0 73 15 23
2017 Non-shift worker 18 29 26 16 9 0 1 48 26 365

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 25 15 20 13 0 0 52 33 30
2019 Non-shift worker 18 21 24 19 16 0 1 40 36 456
2018 Shift worker 26 40 19 11 5 0 0 66 15 20
2018 Non-shift worker 20 22 23 18 16 0 1 43 34 441
2017 Shift worker 31 25 10 19 11 0 4 58 31 23
2017 Non-shift worker 14 22 25 21 17 0 2 36 39 366

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 26 8 0 3 3 7 88 3 30
2019 Non-shift worker 48 22 12 9 5 0 4 73 14 460
2018 Shift worker 60 35 4 0 0 0 0 96 0 20
2018 Non-shift worker 42 26 14 9 3 0 5 73 13 442
2017 Shift worker 60 21 11 4 0 0 4 84 4 23
2017 Non-shift worker 40 24 19 7 2 1 7 69 10 363

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 4 27 11 3 0 0 60 14 30
2019 Non-shift worker 39 27 18 8 8 0 1 66 16 460
2018 Shift worker 36 28 16 20 0 0 0 64 20 20
2018 Non-shift worker 34 25 22 11 8 0 1 60 18 442
2017 Shift worker 42 21 21 4 7 0 4 66 12 23
2017 Non-shift worker 31 30 19 11 8 0 1 62 19 365

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 24 22 14 3 0 0 62 17 30
2019 Non-shift worker 28 30 19 12 9 0 2 59 21 463
2018 Shift worker 28 47 15 11 0 0 0 75 11 20
2018 Non-shift worker 23 30 25 15 5 0 1 54 20 442
2017 Shift worker 50 18 12 12 8 0 0 68 20 22
2017 Non-shift worker 28 31 20 14 6 1 1 59 21 365

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 32 26 36 0 6 0 0 58 6 30
2019 Non-shift worker 17 28 24 18 12 0 0 45 30 457
2018 Shift worker 23 44 24 9 0 0 0 67 9 20
2018 Non-shift worker 14 32 24 16 13 0 0 47 30 442
2017 Shift worker 32 33 12 8 16 0 0 65 24 22
2017 Non-shift worker 17 27 27 15 13 0 1 44 29 365

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 28 23 10 6 0 0 61 16 30
2019 Non-shift worker 21 26 22 18 12 0 1 48 30 459
2018 Shift worker 26 41 18 15 0 0 0 67 15 20
2018 Non-shift worker 21 26 24 16 12 0 0 47 29 443
2017 Shift worker 32 32 16 8 12 0 0 65 20 22
2017 Non-shift worker 21 27 21 19 10 0 2 49 30 365

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 10 19 10 3 0 0 68 13 30
2019 Non-shift worker 41 26 14 8 10 0 1 68 18 461

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 30 21 9 3 0 0 68 12 30
2019 Non-shift worker 33 30 19 10 6 0 1 64 17 456
2018 Shift worker 41 30 14 15 0 0 0 71 15 20
2018 Non-shift worker 31 29 24 11 5 0 0 60 16 440
2017 Shift worker 44 28 20 4 4 0 0 72 8 22
2017 Non-shift worker 29 30 20 9 9 1 2 61 19 364

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 17 12 0 3 0 0 85 3 30
2019 Non-shift worker 55 22 11 6 4 0 2 79 10 461
2018 Shift worker 55 34 10 0 0 0 0 90 0 20
2018 Non-shift worker 52 26 11 5 4 0 1 79 10 442
2017 Shift worker 56 17 11 4 8 0 4 76 12 23
2017 Non-shift worker 59 20 10 5 4 0 1 81 9 364

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 15 10 0 0 0 3 90 0 29
2019 Non-shift worker 74 11 6 1 3 1 5 90 4 461
2018 Shift worker 75 19 6 0 0 0 0 94 0 20
2018 Non-shift worker 68 14 7 3 2 0 6 87 5 440

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 12 14 0 3 0 0 83 3 30
2019 Non-shift worker 69 12 7 4 5 1 3 84 9 461
2018 Shift worker 77 9 10 0 4 0 0 86 4 20
2018 Non-shift worker 69 13 6 3 5 0 3 85 9 440
2017 Shift worker 60 21 4 0 11 0 4 84 12 23
2017 Non-shift worker 75 10 4 4 2 1 4 90 6 366

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 32 4 3 0 0 0 93 3 30
2019 Non-shift worker 57 25 12 2 2 0 1 83 4 459
2018 Shift worker 61 26 5 9 0 0 0 87 9 19
2018 Non-shift worker 54 26 11 4 4 0 2 81 8 442
2017 Shift worker 51 19 8 8 11 0 4 72 20 23
2017 Non-shift worker 61 22 8 4 1 0 3 86 5 366

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 20 4 3 0 0 0 93 3 29
2019 Non-shift worker 56 18 12 6 6 0 1 76 12 457
2018 Shift worker 48 26 22 4 0 0 0 74 4 19
2018 Non-shift worker 56 19 11 7 6 0 1 76 13 440
2017 Shift worker 62 15 0 4 15 0 4 80 20 23
2017 Non-shift worker 63 17 9 5 4 0 3 82 9 365

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 6 4 0 0 0 22 95 0 30
2019 Non-shift worker 59 11 7 2 1 0 20 88 4 458
2018 Shift worker 57 11 5 0 0 0 27 94 0 18
2018 Non-shift worker 56 12 8 1 1 0 21 87 3 441
2017 Shift worker 70 7 0 0 4 0 19 95 5 23
2017 Non-shift worker 59 13 6 2 0 0 20 90 2 365

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 87 3 7 0 0 0 3 93 0 30
2019 Non-shift worker 77 11 4 1 1 0 6 94 2 459
2018 Shift worker 68 17 6 0 0 0 9 93 0 19
2018 Non-shift worker 68 17 6 2 0 0 6 91 3 441
2017 Shift worker 66 11 4 0 4 4 11 91 4 23
2017 Non-shift worker 73 15 3 0 0 1 8 96 0 363

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 9 8 11 3 3 0 78 14 30
2019 Non-shift worker 68 11 8 5 4 1 4 82 10 459
2018 Shift worker 61 17 6 6 5 0 4 81 12 19
2018 Non-shift worker 63 16 6 5 6 0 4 82 12 443
2017 Shift worker 50 15 19 4 4 0 8 71 8 23
2017 Non-shift worker 63 15 8 2 5 1 6 84 8 366

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 33 13 4 3 0 0 81 7 30
2019 Non-shift worker 54 25 13 3 3 0 2 80 6 457
2018 Shift worker 56 22 11 12 0 0 0 78 12 19
2018 Non-shift worker 49 28 13 5 4 0 1 77 9 441
2017 Shift worker 54 13 17 4 4 0 8 73 8 23
2017 Non-shift worker 53 27 10 4 2 0 4 83 6 366

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 38 23 13 0 0 0 64 13 30
2019 Non-shift worker 15 30 38 13 4 0 1 45 17 463
2018 Shift worker 15 31 50 5 0 0 0 45 5 20
2018 Non-shift worker 13 29 40 15 4 0 0 42 19 443
2017 Shift worker 16 37 25 11 7 0 4 55 20 23
2017 Non-shift worker 13 29 35 15 7 1 0 42 22 365

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 18 28 31 14 0 0 44 28 30
2019 Non-shift worker 10 18 36 22 13 0 0 36 28 459
2018 Shift worker 0 20 27 27 21 4 0 51 21 20
2018 Non-shift worker 6 19 43 22 10 0 0 32 25 435
2017 Shift worker 0 23 19 21 29 0 7 55 24 23
2017 Non-shift worker 9 20 37 22 11 0 1 34 29 365

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 38 22 7 3 3 0 67 10 30
2019 Non-shift worker 23 37 24 9 4 3 0 62 13 461
2018 Shift worker 37 44 11 0 9 0 0 81 9 20
2018 Non-shift worker 27 40 16 9 3 5 0 70 13 445
2017 Shift worker 31 34 23 4 7 0 0 66 11 23
2017 Non-shift worker 34 41 14 4 4 3 0 77 8 365

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 51 20 6 3 0 0 72 9 30
2019 Non-shift worker 21 33 21 13 10 2 0 55 23 459
2018 Shift worker 32 32 27 4 5 0 0 64 9 20
2018 Non-shift worker 25 37 16 13 7 2 0 63 21 444
2017 Shift worker 35 27 15 8 15 0 0 62 23 23
2017 Non-shift worker 21 41 13 11 12 2 0 63 23 364
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 10 90 30
2019 Non-shift worker 18 82 461
2017 Non-shift worker 18 82 365
2014 Non-shift worker 17 83 507
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 37 9 14 0 0 4 38 62 30
2019 Non-shift worker 24 33 22 9 9 2 0 25 75 463
2018 Shift worker 49 29 15 6 0 0 0 49 51 19
2018 Non-shift worker 33 25 20 11 10 1 0 33 67 441
2017 Shift worker 17 19 14 19 27 0 4 17 83 23
2017 Non-shift worker 36 22 18 8 12 3 1 37 63 366

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 40 60 18
2019 Non-shift worker 58 42 342

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 18
2019 Non-shift worker 41 59 341
2018 Shift worker 43 57 10
2018 Non-shift worker 30 70 289

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 18 42 13 15 5 6 0 64 21 18
2019 Non-shift worker 13 25 19 16 15 2 10 43 35 342
2018 Shift worker 25 27 0 21 9 0 18 63 37 10
2018 Non-shift worker 12 28 18 14 21 1 6 43 38 290
2017 Shift worker 5 42 26 17 5 5 0 49 23 18
2017 Non-shift worker 13 24 17 16 19 1 11 42 39 221

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 11 20 29 12 15 6 6 36 31 18
2019 Non-shift worker 8 17 19 19 28 1 8 28 51 342
2018 Shift worker 12 36 12 9 22 0 9 53 33 10
2018 Non-shift worker 2 13 20 20 37 1 6 17 61 289
2017 Shift worker 0 5 14 46 29 5 0 5 79 18
2017 Non-shift worker 2 12 14 18 43 2 9 16 68 222

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 27 14 11 3 0 7 70 15 30
2019 Non-shift worker 34 21 15 11 11 2 5 60 24 458
2018 Shift worker 47 29 4 0 15 0 5 80 15 20
2018 Non-shift worker 36 17 16 13 12 1 5 56 27 443
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