2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	43	7	10	4	0	80	14	78
2019	Does not provide services to public	42	41	6	9	3	0	83	12	417
2017	Provides services to public	39	39	5	13	4	0	78	16	54
2017	Does not provide services to public	39	45	5	9	2	0	84	11	336
2014	Provides services to public	31	46	8	11	4	0	77	15	107
2014	Does not provide services to public	35	49	4	10	2	0	83	13	443
2011	Provides services to public	31	44	9	11	5	0	75	17	168
2011	Does not provide services to public	27	48	7	14	4	0	74	18	527
2008	Provides services to public	39	47	5	6	3	1	87	8	158
2008	Does not provide services to public	40	42	6	10	3	0	82	13	428

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	30	8	5	2	0	85	7	78
2019	Does not provide services to public	59	26	7	6	3	0	85	9	417
2017	Provides services to public	43	35	13	2	7	0	78	9	54
2017	Does not provide services to public	59	28	5	7	1	0	87	8	336
2014	Provides services to public	48	33	8	10	1	0	81	11	107
2014	Does not provide services to public	54	25	8	10	3	0	79	13	443
2011	Provides services to public	52	25	12	8	3	1	78	10	168
2011	Does not provide services to public	55	29	5	9	2	0	83	11	527
2008	Provides services to public	55	23	7	9	6	1	78	15	158
2008	Does not provide services to public	50	30	6	10	3	0	81	13	428

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	34	7	10	1	0	82	11	78
2019	Does not provide services to public	44	32	8	12	4	0	76	15	417
2017	Provides services to public	29	41	13	4	13	0	70	16	54
2017	Does not provide services to public	47	36	5	9	3	0	83	12	335
2014	Provides services to public	36	41	5	13	6	0	77	18	107
2014	Does not provide services to public	46	37	6	7	3	0	84	10	443
2011	Provides services to public	38	35	9	13	4	1	73	18	168
2011	Does not provide services to public	42	37	8	9	3	0	79	12	527

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	41	18	9	5	0	0	68	14	78
2019	Does not provide services to public	30	39	15	11	5	1	0	70	15	417
2018	Provides services to public	28	44	8	13	6	0	0	73	19	57
2018	Does not provide services to public	32	41	10	11	4	0	1	75	16	407
2017	Provides services to public	19	39	18	17	7	0	0	58	24	54
2017	Does not provide services to public	35	38	13	8	5	0	1	74	13	334
2014	Provides services to public	27	33	22	12	5	0	1	60	17	107
2014	Does not provide services to public	32	42	10	11	3	0	0	75	14	443
2011	Provides services to public	26	34	19	16	5	0	1	60	21	168
2011	Does not provide services to public	29	34	18	10	8	0	1	64	18	527
2008	Provides services to public	31	39	9	8	9	0	4	73	17	158
2008	Does not provide services to public	27	38	18	10	5	0	2	66	15	428

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	39	11	1	5	0	82	6	77
2019	Does not provide services to public	48	32	11	6	3	0	80	8	417
2017	Provides services to public	35	40	14	4	7	0	75	11	53
2017	Does not provide services to public	51	35	6	6	3	0	86	8	336
2014	Provides services to public	38	41	14	6	1	1	79	7	107
2014	Does not provide services to public	53	37	6	2	1	0	91	4	443

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	42	8	4	6	0	82	10	78
2019	Does not provide services to public	53	29	8	6	3	1	83	9	415
2018	Provides services to public	41	39	15	2	3	0	80	6	57
2018	Does not provide services to public	50	32	9	4	4	0	82	9	406
2017	Provides services to public	51	23	14	7	6	0	74	13	53
2017	Does not provide services to public	50	31	7	6	4	1	82	11	334
2014	Provides services to public	37	41	11	6	5	0	78	11	107
2014	Does not provide services to public	49	30	8	7	5	1	80	12	443
2011	Provides services to public	32	36	16	12	4	1	68	16	166
2011	Does not provide services to public	38	36	11	10	4	2	75	14	525

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	40	18	5	6	0	0	71	12	78
2019	Does not provide services to public	38	34	12	12	5	0	0	71	17	418
2018	Provides services to public	31	44	15	7	3	0	0	75	11	56
2018	Does not provide services to public	37	38	11	8	5	0	0	75	14	405
2017	Provides services to public	23	46	15	7	9	0	0	68	17	54
2017	Does not provide services to public	41	39	11	6	3	0	0	80	9	336
2014	Provides services to public	27	47	16	5	5	0	0	75	9	107
2014	Does not provide services to public	40	38	10	8	4	0	0	79	12	442
2011	Provides services to public	33	42	12	6	8	0	0	75	13	166
2011	Does not provide services to public	33	40	12	10	5	0	0	74	14	526
2008	Provides services to public	41	42	8	2	6	1	1	85	8	157
2008	Does not provide services to public	37	43	9	8	4	0	0	80	11	425

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	37	15	9	5	0	0	72	13	78
2019	Does not provide services to public	35	37	13	6	8	0	0	72	14	416
2018	Provides services to public	34	38	16	8	3	0	0	72	12	57
2018	Does not provide services to public	37	34	13	10	5	0	1	72	15	404
2017	Provides services to public	21	51	9	9	9	0	0	73	18	54
2017	Does not provide services to public	39	32	13	11	5	0	0	71	16	336
2014	Provides services to public	30	32	16	10	10	0	1	63	20	107
2014	Does not provide services to public	33	37	10	9	9	1	0	71	18	443
2011	Provides services to public	23	35	19	14	9	0	0	58	23	168
2011	Does not provide services to public	25	35	16	15	10	0	0	60	25	525

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	39	21	8	4	0	67	12	78
2019	Does not provide services to public	25	38	13	15	9	1	63	24	413
2018	Provides services to public	28	43	22	3	3	0	72	7	57
2018	Does not provide services to public	28	38	14	13	8	0	65	21	406
2017	Provides services to public	24	39	13	18	5	0	64	23	54
2017	Does not provide services to public	31	38	11	14	5	0	69	19	335

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	42	8	1	4	0	0	87	5	76
2019	Does not provide services to public	39	35	14	7	5	1	0	74	12	415
2018	Provides services to public	51	36	8	3	2	0	0	88	5	57
2018	Does not provide services to public	43	44	6	5	2	0	0	87	7	405
2017	Provides services to public	36	36	11	14	4	0	0	71	18	54
2017	Does not provide services to public	44	38	10	5	3	1	0	83	8	336
2014	Provides services to public	36	38	14	3	6	0	2	76	10	107
2014	Does not provide services to public	49	36	7	4	4	1	0	85	8	443
2011	Provides services to public	43	39	9	4	3	1	0	83	7	167
2011	Does not provide services to public	41	37	11	7	3	0	0	79	10	525
2008	Provides services to public	51	35	7	1	5	0	1	87	6	158
2008	Does not provide services to public	46	38	7	5	3	0	0	84	8	426

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	41	13	8	7	0	72	16	78
2019	Does not provide services to public	35	31	15	11	8	0	66	19	414
2018	Provides services to public	36	36	18	7	3	0	72	10	57
2018	Does not provide services to public	38	34	13	10	5	0	71	15	406
2017	Provides services to public	19	48	15	12	7	0	67	19	53
2017	Does not provide services to public	38	33	12	10	7	1	72	17	335

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	35	13	7	3	0	77	10	78
2019	Does not provide services to public	48	33	13	5	2	0	81	6	413
2018	Provides services to public	40	39	18	0	3	0	79	3	56
2018	Does not provide services to public	50	31	12	4	3	0	81	7	402
2017	Provides services to public	45	41	9	4	2	0	86	5	54
2017	Does not provide services to public	54	36	8	3	0	0	90	3	336
2014	Provides services to public	57	31	9	0	2	1	89	2	107
2014	Does not provide services to public	67	22	7	2	1	0	89	3	443
2011	Provides services to public	60	27	9	2	1	0	87	4	168
2011	Does not provide services to public	55	34	8	3	1	0	89	3	525

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	33	19	8	6	0	67	14	77
2019	Does not provide services to public	33	39	13	9	6	0	72	15	415
2018	Provides services to public	38	36	14	7	5	0	74	12	57
2018	Does not provide services to public	32	39	13	11	4	0	71	16	405
2017	Provides services to public	20	45	16	8	11	0	65	18	54
2017	Does not provide services to public	40	36	10	10	4	0	76	14	335
2014	Provides services to public	24	38	17	10	9	1	63	19	107
2014	Does not provide services to public	30	42	12	10	6	0	72	16	443
2011	Provides services to public	24	38	15	9	13	0	63	22	168
2011	Does not provide services to public	27	42	11	11	7	1	70	18	526

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	17	4	5	0	0	73	10	78
2019	Does not provide services to public	43	32	13	7	4	0	0	75	11	415
2018	Provides services to public	45	31	14	5	5	0	0	76	10	57
2018	Does not provide services to public	40	37	10	8	5	0	0	77	13	403
2017	Provides services to public	35	30	18	9	7	0	0	65	17	54
2017	Does not provide services to public	45	31	11	7	5	0	0	77	12	336
2014	Provides services to public	32	34	18	7	7	1	1	67	15	107
2014	Does not provide services to public	37	34	16	9	3	0	0	72	12	443

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	45	12	3	5	0	0	81	7	78
2019	Does not provide services to public	34	36	14	10	5	1	0	70	16	408
2018	Provides services to public	43	39	14	0	3	0	0	83	3	57
2018	Does not provide services to public	34	37	13	11	4	0	0	71	16	402
2017	Provides services to public	26	43	16	9	5	0	0	69	15	54
2017	Does not provide services to public	42	31	13	10	5	0	0	73	14	336
2014	Provides services to public	31	39	13	6	10	0	1	70	16	107
2014	Does not provide services to public	35	37	14	9	5	1	0	72	14	443
2011	Provides services to public	28	45	14	9	5	0	0	72	14	168
2011	Does not provide services to public	31	39	13	12	5	0	1	70	17	527

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	43	13	5	6	0	0	76	11	78
2019	Does not provide services to public	41	36	12	7	3	0	0	78	10	418
2018	Provides services to public	36	43	16	0	5	0	0	79	5	57
2018	Does not provide services to public	39	39	11	8	3	0	0	78	10	407
2017	Provides services to public	28	44	13	13	2	0	0	72	15	54
2017	Does not provide services to public	44	39	12	4	1	0	0	83	5	335
2014	Provides services to public	31	45	15	4	4	0	1	77	8	107
2014	Does not provide services to public	44	38	10	5	3	0	0	83	7	443
2011	Provides services to public	40	39	10	6	6	0	0	79	12	166
2011	Does not provide services to public	36	44	10	8	2	0	0	80	10	526
2008	Provides services to public	45	41	6	3	4	1	1	87	7	158
2008	Does not provide services to public	42	42	7	7	3	0	0	84	9	426

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	34	11	4	4	0	81	7	77
2019	Does not provide services to public	41	30	16	7	5	0	71	13	414
2018	Provides services to public	52	28	13	2	5	0	80	7	57
2018	Does not provide services to public	39	31	17	9	4	0	70	13	407
2017	Provides services to public	43	35	13	4	4	0	79	8	54
2017	Does not provide services to public	36	38	17	6	3	0	74	9	335
2014	Provides services to public	46	28	16	8	1	1	75	9	106
2014	Does not provide services to public	34	40	15	8	2	0	74	10	443
2011	Provides services to public	41	31	14	6	8	0	73	14	168
2011	Does not provide services to public	34	33	20	9	4	0	66	13	525
2008	Provides services to public	27	33	20	13	6	1	61	20	158
2008	Does not provide services to public	24	30	19	15	12	0	54	27	427

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	34	27	14	8	0	1	21	51	78
2019	Does not provide services to public	18	30	33	11	8	1	0	19	48	419
2018	Provides services to public	14	24	37	12	9	0	3	22	40	57
2018	Does not provide services to public	16	30	34	14	4	1	1	19	47	406
2017	Provides services to public	16	26	28	24	2	0	4	26	44	54
2017	Does not provide services to public	17	31	33	11	6	1	2	17	49	335
2014	Provides services to public	15	30	29	14	6	2	5	21	48	107
2014	Does not provide services to public	13	35	32	13	6	1	1	19	49	443
2011	Provides services to public	17	37	23	13	6	1	3	20	56	167
2011	Does not provide services to public	16	31	30	13	5	0	4	19	49	525
2008	Provides services to public	14	39	27	14	4	0	1	19	54	157
2008	Does not provide services to public	22	32	30	9	3	1	2	13	56	425

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	20	25	11	11	0	1	22	52	76
2019	Does not provide services to public	28	23	27	12	7	3	0	20	52	416
2018	Provides services to public	10	14	41	20	13	0	2	34	25	56
2018	Does not provide services to public	19	32	26	13	7	3	1	21	52	406
2017	Provides services to public	18	24	30	12	12	0	4	24	44	54
2017	Does not provide services to public	25	25	28	13	6	2	1	19	52	335
2014	Provides services to public	16	27	30	13	4	6	4	19	48	107
2014	Does not provide services to public	16	24	32	14	9	2	3	24	42	442
2011	Provides services to public	22	27	27	13	6	2	3	20	52	165
2011	Does not provide services to public	25	27	25	12	5	2	4	18	55	526
2008	Provides services to public	21	30	25	13	6	2	3	20	53	157
2008	Does not provide services to public	24	33	20	13	6	2	2	19	60	425

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	25	23	12	8	0	0	20	57	78
2019	Does not provide services to public	28	22	24	15	8	3	1	24	51	416
2018	Provides services to public	19	37	24	10	6	2	2	17	59	57
2018	Does not provide services to public	26	29	27	10	4	2	2	15	57	406
2017	Provides services to public	24	28	25	13	4	0	6	18	55	54
2017	Does not provide services to public	25	28	27	12	4	2	2	17	54	335
2014	Provides services to public	33	31	14	9	4	4	4	14	70	107
2014	Does not provide services to public	30	28	24	12	4	1	1	16	59	442
2011	Provides services to public	29	28	18	8	4	3	10	14	66	166
2011	Does not provide services to public	26	26	22	13	5	2	5	20	56	527
2008	Provides services to public	20	26	26	13	6	3	6	21	50	156
2008	Does not provide services to public	26	28	23	12	6	2	2	19	57	425

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	17	25	22	22	0	0	45	30	78
2019	Does not provide services to public	12	18	31	25	12	1	1	38	31	417
2018	Provides services to public	6	21	29	29	14	0	2	44	27	57
2018	Does not provide services to public	11	20	31	27	9	1	1	37	31	406
2017	Provides services to public	9	29	28	21	7	0	6	30	40	54
2017	Does not provide services to public	14	20	31	24	10	1	1	34	34	335
2014	Provides services to public	8	15	38	22	8	5	4	32	26	106
2014	Does not provide services to public	13	17	38	22	9	0	1	32	30	442
2011	Provides services to public	15	25	33	11	7	2	6	20	44	165
2011	Does not provide services to public	13	24	30	18	9	1	6	28	39	524
2008	Provides services to public	15	25	31	15	9	1	4	26	42	156
2008	Does not provide services to public	26	29	26	11	6	1	2	17	57	423

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	23	24	18	15	1	1	34	42	78
2019	Does not provide services to public	21	21	24	19	11	1	2	31	45	417
2018	Provides services to public	13	20	27	21	13	4	3	36	36	56
2018	Does not provide services to public	15	27	25	20	9	2	2	30	44	405
2017	Provides services to public	18	24	30	15	7	0	6	24	45	54
2017	Does not provide services to public	21	24	27	13	9	2	4	23	48	333
2014	Provides services to public	26	24	23	13	5	4	5	19	55	106
2014	Does not provide services to public	22	27	26	16	6	1	2	23	50	443
2011	Provides services to public	23	23	25	12	8	0	10	22	51	166
2011	Does not provide services to public	23	25	26	14	7	1	5	22	50	527
2008	Provides services to public	21	22	29	14	10	2	3	25	45	154
2008	Does not provide services to public	24	29	24	13	5	2	4	19	56	425

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	31	14	11	16	0	3	27	58	78
2019	Does not provide services to public	23	21	21	17	13	4	1	31	46	416
2018	Provides services to public	12	28	34	13	9	3	0	24	41	57
2018	Does not provide services to public	19	26	24	17	9	4	2	28	47	406
2017	Provides services to public	22	30	25	10	8	2	4	19	54	54
2017	Does not provide services to public	23	26	24	15	6	3	2	22	52	335
2014	Provides services to public	22	27	16	17	5	6	7	25	56	107
2014	Does not provide services to public	14	19	28	25	9	2	3	36	34	442
2011	Provides services to public	24	28	23	12	5	3	3	19	57	164
2011	Does not provide services to public	24	23	25	15	6	4	4	22	51	525
2008	Provides services to public	27	25	22	13	8	3	4	22	55	158
2008	Does not provide services to public	28	27	24	10	5	2	4	16	59	425

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	15	30	23	11	1	0	34	36	78
2019	Does not provide services to public	22	24	26	14	11	3	1	26	47	418
2018	Provides services to public	11	21	32	24	6	5	2	32	34	56
2018	Does not provide services to public	20	29	30	13	5	2	1	18	51	407
2017	Provides services to public	12	30	33	8	7	5	6	16	47	54
2017	Does not provide services to public	23	22	32	14	7	2	1	22	46	334
2014	Provides services to public	23	18	34	6	5	5	9	13	48	107
2014	Does not provide services to public	20	30	30	11	6	2	1	18	52	442

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	20	30	20	0	0	49	31	78
2019	Does not provide services to public	9	20	26	28	16	1	0	45	29	418

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	27	5	3	0	0	0	92	3	78
2019	Does not provide services to public	67	22	4	4	2	0	0	89	6	418
2017	Provides services to public	63	26	4	2	5	0	0	90	7	54
2017	Does not provide services to public	71	24	2	3	1	0	0	95	3	336
2014	Provides services to public	68	24	6	0	0	1	2	94	0	107
2014	Does not provide services to public	74	16	4	4	1	0	1	91	5	443
2011	Provides services to public	64	24	5	4	2	0	0	89	7	167
2011	Does not provide services to public	68	22	3	4	2	0	1	91	6	526
2008	Provides services to public	66	18	8	3	2	1	1	86	5	157
2008	Does not provide services to public	64	25	2	5	2	0	1	90	8	428

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	24	20	8	7	1	1	65	15	78
2019	Does not provide services to public	33	31	18	8	5	3	2	69	13	418
2018	Provides services to public	25	42	21	2	5	2	4	71	7	57
2018	Does not provide services to public	27	32	16	7	8	5	5	65	16	405
2017	Provides services to public	22	41	15	17	4	0	2	64	21	54
2017	Does not provide services to public	38	28	12	10	6	3	3	70	17	336
2014	Provides services to public	27	32	11	12	8	3	7	66	22	107
2014	Does not provide services to public	38	26	14	8	7	3	4	70	16	443

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	26	12	3	5	0	0	81	8	77
2019	Does not provide services to public	52	29	7	7	4	0	0	82	12	418
2018	Provides services to public	38	41	11	9	2	0	0	79	10	56
2018	Does not provide services to public	48	31	9	6	5	1	0	80	11	404
2017	Provides services to public	40	34	13	13	0	0	0	74	13	54
2017	Does not provide services to public	56	23	7	8	4	0	1	81	12	336
2014	Provides services to public	39	31	11	8	9	0	2	71	17	107
2014	Does not provide services to public	55	27	7	5	6	0	0	82	11	442

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	29	11	4	2	0	82	6	78
2019	Does not provide services to public	55	32	7	4	2	0	87	6	418
2018	Provides services to public	43	44	8	2	4	0	87	5	57
2018	Does not provide services to public	52	33	6	5	3	0	86	8	405
2017	Provides services to public	43	44	13	0	0	0	87	0	54
2017	Does not provide services to public	54	33	6	4	4	0	87	8	336
2014	Provides services to public	34	44	11	5	5	2	79	9	106
2014	Does not provide services to public	55	32	6	5	2	0	87	7	442

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	36	12	1	1	2	85	3	78
2019	Does not provide services to public	50	34	10	3	3	0	84	6	416
2018	Provides services to public	37	40	16	3	4	0	77	7	57
2018	Does not provide services to public	48	34	10	4	2	2	83	6	406

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	27	15	2	2	0	0	81	5	78
2019	Does not provide services to public	57	24	11	4	1	1	2	83	6	415

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	30	13	4	3	1	0	80	7	78
2019	Does not provide services to public	43	30	14	7	5	0	1	74	12	418
2018	Provides services to public	43	42	13	2	0	0	0	85	2	55
2018	Does not provide services to public	43	32	9	9	5	1	1	76	14	403
2017	Provides services to public	40	32	14	7	4	2	0	74	11	54
2017	Does not provide services to public	45	29	12	7	4	0	2	76	12	336
2014	Provides services to public	37	37	7	4	9	1	5	79	14	106
2014	Does not provide services to public	44	35	9	6	5	1	0	80	11	443
2011	Provides services to public	31	43	12	7	7	1	0	74	14	167
2011	Does not provide services to public	34	35	13	12	5	1	0	70	17	525
2008	Provides services to public	40	33	11	8	6	0	2	74	15	158
2008	Does not provide services to public	33	32	13	12	9	1	0	66	21	428

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	27	10	5	5	1	0	79	11	78
2019	Does not provide services to public	50	23	14	5	4	2	1	76	9	417
2018	Provides services to public	50	38	12	0	0	0	0	88	0	55
2018	Does not provide services to public	48	28	11	6	3	3	1	78	10	402
2017	Provides services to public	42	34	11	6	2	6	0	80	8	54
2017	Does not provide services to public	50	28	12	6	2	2	1	80	8	336
2014	Provides services to public	42	28	13	4	4	7	2	77	9	107
2014	Does not provide services to public	50	31	9	4	4	2	0	83	8	443
2011	Provides services to public	38	31	16	5	7	3	0	71	13	167
2011	Does not provide services to public	37	33	15	8	4	1	1	72	12	524
2008	Provides services to public	41	32	15	5	4	3	1	75	10	158
2008	Does not provide services to public	39	29	12	8	9	4	0	70	17	428

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	26	11	5	7	0	0	77	12	78
2019	Does not provide services to public	50	27	12	5	4	1	1	79	10	413
2018	Provides services to public	49	34	16	2	0	0	0	82	2	55
2018	Does not provide services to public	49	28	12	8	3	0	0	78	11	400
2017	Provides services to public	42	36	11	4	5	2	0	79	9	54
2017	Does not provide services to public	48	31	9	9	3	1	1	80	11	335
2014	Provides services to public	45	32	10	4	6	1	2	80	10	107
2014	Does not provide services to public	48	30	9	7	5	0	0	79	12	443
2011	Provides services to public	33	39	15	6	7	1	0	72	13	168
2011	Does not provide services to public	37	35	12	11	4	0	0	72	16	525
2008	Provides services to public	41	34	13	6	4	1	1	76	11	158
2008	Does not provide services to public	40	30	12	10	7	1	0	71	17	427

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	80	16	2	2	1	0	96	3	78
2019	Does not provide services to public	81	11	3	2	1	1	94	3	413
2017	Provides services to public	77	20	2	0	2	0	97	2	54
2017	Does not provide services to public	82	15	2	0	0	0	97	1	336
2014	Provides services to public	81	14	1	2	0	3	97	2	107
2014	Does not provide services to public	80	14	2	1	2	1	95	3	443
2011	Provides services to public	79	15	2	1	3	0	94	3	168
2011	Does not provide services to public	82	13	2	2	1	1	96	2	523
2008	Provides services to public	85	10	1	3	1	1	96	3	157
2008	Does not provide services to public	80	11	3	3	1	2	93	4	427

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	23	11	2	5	0	0	81	8	78
2019	Does not provide services to public	64	18	7	5	2	1	2	86	7	418
2017	Provides services to public	44	27	19	6	2	2	2	73	8	54
2017	Does not provide services to public	57	24	6	4	4	2	3	85	9	336
2014	Provides services to public	43	25	8	5	6	3	11	79	13	107
2014	Does not provide services to public	55	22	7	4	4	3	5	84	8	443
2011	Provides services to public	32	27	12	6	8	5	10	69	17	168
2011	Does not provide services to public	34	26	13	10	7	2	8	66	19	527

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	30	5	3	4	0	0	88	7	78
2019	Does not provide services to public	64	18	10	3	4	1	1	83	7	416
2018	Provides services to public	55	28	17	0	0	0	0	83	0	55
2018	Does not provide services to public	63	21	8	3	4	2	0	85	7	401
2017	Provides services to public	49	23	13	11	0	4	0	75	12	54
2017	Does not provide services to public	62	25	7	2	3	1	1	88	5	336

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	33	5	4	6	0	0	84	10	78
2019	Does not provide services to public	54	23	11	6	5	0	0	78	11	418
2018	Provides services to public	55	34	8	0	3	0	0	89	3	54
2018	Does not provide services to public	50	25	11	6	6	1	0	77	12	402
2017	Provides services to public	55	19	15	6	4	2	0	75	10	53
2017	Does not provide services to public	55	25	9	7	3	1	1	81	10	335
2014	Provides services to public	50	29	7	6	3	2	4	83	10	107
2014	Does not provide services to public	55	28	8	4	5	1	0	83	9	443

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	20	30	7	0	0	0	62	7	14
2019	Does not provide services to public	26	38	16	15	2	1	2	66	18	147

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	33	12	13	10	3	1	63	24	77
2019	Does not provide services to public	27	26	16	14	11	4	0	56	27	413
2018	Provides services to public	37	35	18	3	4	4	0	74	7	57
2018	Does not provide services to public	25	35	20	10	5	6	0	64	15	406
2017	Provides services to public	19	55	8	9	4	5	0	78	14	54
2017	Does not provide services to public	29	35	15	10	6	5	0	67	17	336
2014	Provides services to public	20	39	18	7	6	8	1	65	15	107
2014	Does not provide services to public	32	33	16	8	5	6	0	68	14	443
2011	Provides services to public	16	27	20	12	12	10	2	49	28	165
2011	Does not provide services to public	16	27	19	16	12	10	0	48	31	525

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	35	18	10	14	1	1	56	25	77
2019	Does not provide services to public	24	26	17	16	16	2	0	50	33	414
2018	Provides services to public	30	37	21	5	5	2	0	68	10	57
2018	Does not provide services to public	21	36	20	15	6	3	0	58	22	403
2017	Provides services to public	13	47	16	13	9	2	0	61	23	54
2017	Does not provide services to public	23	32	16	16	9	3	1	58	26	336
2014	Provides services to public	18	34	21	15	7	4	1	55	24	107
2014	Does not provide services to public	28	34	16	12	8	2	0	63	20	443
2011	Provides services to public	19	26	18	17	12	7	1	49	31	168
2011	Does not provide services to public	15	31	21	16	14	3	0	47	31	523
2008	Provides services to public	20	28	19	13	14	4	1	51	29	157
2008	Does not provide services to public	15	26	20	18	18	3	0	42	37	428

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	29	24	11	14	4	1	48	27	75
2019	Does not provide services to public	18	24	19	21	15	2	0	43	37	411
2018	Provides services to public	28	29	25	7	5	6	0	61	13	55
2018	Does not provide services to public	16	30	24	17	9	4	0	48	27	405
2017	Provides services to public	13	30	26	13	11	8	0	46	26	54
2017	Does not provide services to public	16	24	23	20	12	5	0	42	33	336
2014	Provides services to public	12	31	21	15	12	7	1	47	30	107
2014	Does not provide services to public	18	32	22	16	9	4	0	52	25	443
2011	Provides services to public	10	29	26	19	9	6	1	41	31	167
2011	Does not provide services to public	10	28	23	20	12	6	0	40	35	526
2008	Provides services to public	10	36	20	18	11	4	1	48	30	158
2008	Does not provide services to public	9	21	22	24	19	4	0	31	45	427

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	26	29	13	13	1	1	44	26	77
2019	Does not provide services to public	18	23	18	22	16	2	0	42	39	414
2018	Provides services to public	28	32	21	12	4	4	0	62	16	56
2018	Does not provide services to public	16	31	22	18	9	3	0	49	28	404
2017	Provides services to public	15	36	29	6	7	7	0	54	14	54
2017	Does not provide services to public	17	34	18	16	11	4	0	53	28	335
2014	Provides services to public	19	36	15	13	11	5	1	58	26	107
2014	Does not provide services to public	20	32	17	19	10	2	0	53	30	443
2011	Provides services to public	16	32	23	15	10	2	1	50	26	167
2011	Does not provide services to public	14	33	18	20	12	3	0	48	33	525
2008	Provides services to public	20	32	16	17	13	3	0	54	30	157
2008	Does not provide services to public	14	32	15	22	15	2	0	47	38	426

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	25	16	4	7	2	1	72	11	78
2019	Does not provide services to public	40	24	20	11	3	2	0	65	15	418

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	33	22	12	9	0	0	58	20	78
2019	Does not provide services to public	18	40	17	16	9	0	0	58	25	414
2018	Provides services to public	35	38	16	9	2	0	0	73	11	57
2018	Does not provide services to public	21	43	16	16	3	1	0	64	19	407
2017	Provides services to public	18	44	26	11	2	0	0	62	12	54
2017	Does not provide services to public	25	41	16	9	8	1	0	67	17	335
2014	Provides services to public	29	39	20	6	3	2	1	70	9	107
2014	Does not provide services to public	31	45	12	8	3	1	0	77	11	442
2011	Provides services to public	31	35	13	12	7	2	0	68	19	168
2011	Does not provide services to public	29	42	13	11	5	1	0	72	16	521

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	22	27	16	17	0	0	39	33	78
2019	Does not provide services to public	9	23	20	26	20	3	0	33	47	413

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	33	24	10	5	0	0	61	15	77
2019	Does not provide services to public	37	33	13	8	5	4	1	74	13	417
2018	Provides services to public	35	30	25	7	2	2	0	66	9	57
2018	Does not provide services to public	35	35	13	9	3	4	0	74	12	406
2017	Provides services to public	24	45	13	13	0	6	0	73	14	54
2017	Does not provide services to public	42	36	8	6	5	2	1	80	12	335
2014	Provides services to public	36	43	12	4	2	3	1	82	6	107
2014	Does not provide services to public	50	31	7	7	2	2	1	83	9	442
2011	Provides services to public	30	36	12	10	9	2	1	68	19	168
2011	Does not provide services to public	26	31	12	15	10	6	1	60	27	525
2008	Provides services to public	33	36	5	11	8	6	1	74	21	158
2008	Does not provide services to public	36	27	12	10	8	6	1	68	19	427

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	39	23	11	6	1	60	17	78
2019	Does not provide services to public	28	30	23	10	6	2	60	17	417
2018	Provides services to public	33	45	15	5	2	0	77	7	57
2018	Does not provide services to public	28	40	18	7	4	3	70	11	406

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	26	27	8	14	5	1	49	23	78
2019	Does not provide services to public	19	16	23	12	13	15	3	43	30	417
2018	Provides services to public	25	26	26	15	3	3	2	54	19	57
2018	Does not provide services to public	19	20	22	11	10	14	4	47	26	404
2017	Provides services to public	7	28	24	13	13	15	0	41	30	54
2017	Does not provide services to public	18	24	17	11	12	13	4	51	28	336
2014	Provides services to public	12	19	24	11	16	11	7	38	33	107
2014	Does not provide services to public	21	21	19	14	11	11	3	48	29	443
2011	Provides services to public	11	11	19	17	17	15	9	30	45	168
2011	Does not provide services to public	9	17	17	19	17	15	5	33	45	524

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	24	24	14	10	2	0	51	25	78
2019	Does not provide services to public	21	32	18	14	11	3	1	55	26	417
2018	Provides services to public	22	52	16	5	3	2	0	75	8	57
2018	Does not provide services to public	22	32	20	12	8	4	0	57	21	407
2017	Provides services to public	26	33	15	15	5	6	0	63	21	54
2017	Does not provide services to public	32	34	15	10	6	3	0	68	17	334
2014	Provides services to public	20	33	23	6	8	8	2	58	16	107
2014	Does not provide services to public	25	38	17	10	7	3	0	65	17	443
2011	Provides services to public	21	33	17	16	11	1	1	55	27	168
2011	Does not provide services to public	22	29	19	17	10	2	1	52	28	524
2008	Provides services to public	23	39	18	4	11	3	1	65	16	157
2008	Does not provide services to public	21	35	17	16	7	2	1	58	24	428

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	25	25	16	16	1	0	42	33	78
2019	Does not provide services to public	16	22	18	17	20	4	3	41	40	417
2018	Provides services to public	16	30	31	12	5	3	2	49	18	57
2018	Does not provide services to public	16	25	20	17	16	3	3	44	35	406
2017	Provides services to public	7	20	17	16	30	6	3	30	51	54
2017	Does not provide services to public	19	24	14	18	16	3	7	47	37	335
2014	Provides services to public	9	16	21	16	29	4	5	27	50	107
2014	Does not provide services to public	13	21	13	21	21	4	5	38	47	443
2011	Provides services to public	9	16	18	22	26	4	4	27	53	168
2011	Does not provide services to public	13	18	14	25	25	2	3	32	53	526
2008	Provides services to public	18	27	14	19	15	3	4	48	37	157
2008	Does not provide services to public	16	28	14	17	20	2	2	46	39	425

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	18	15	1	4	0	4	79	5	78
2019	Does not provide services to public	58	19	11	4	4	1	3	80	8	418

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	13	9	3	4	1	15	81	8	78
2019	Does not provide services to public	60	9	8	5	6	3	10	79	12	418

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	21	18	4	3	3	4	73	8	77
2019	Does not provide services to public	54	20	13	5	2	2	3	78	8	418

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	14	21	7	5	4	5	64	13	77
2019	Does not provide services to public	45	20	15	7	5	3	6	70	13	416

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	22	11	7	9	6	4	71	18	78
2019	Does not provide services to public	58	11	9	6	7	3	7	76	14	417

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	15	12	2	1	2	5	84	4	78
2019	Does not provide services to public	69	11	8	4	1	2	4	86	5	419

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	6	10	1	3	3	4	85	5	77
2019	Does not provide services to public	74	8	5	3	4	4	3	88	7	417

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	6	6	0	2	4	7	91	2	78
2019	Does not provide services to public	78	6	4	1	2	2	7	92	3	411

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	35	26	6	6	5	0	60	13	78
2019	Does not provide services to public	25	40	21	6	5	2	0	67	11	418
2018	Provides services to public	26	36	32	2	2	2	0	64	3	57
2018	Does not provide services to public	28	39	16	10	3	4	0	70	13	407
2017	Provides services to public	16	27	31	9	9	8	0	47	20	54
2017	Does not provide services to public	28	36	19	7	6	3	1	67	14	335

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	33	16	6	6	4	0	71	13	78
2019	Does not provide services to public	36	37	12	8	5	2	0	74	13	417
2018	Provides services to public	44	39	12	0	2	3	0	85	2	57
2018	Does not provide services to public	44	39	9	4	2	3	0	85	6	401
2017	Provides services to public	41	41	9	5	2	2	0	83	7	54
2017	Does not provide services to public	46	37	8	6	3	1	0	84	8	336
2014	Provides services to public	33	46	6	5	5	5	1	83	10	107
2014	Does not provide services to public	46	37	9	3	2	3	0	85	5	443
2011	Provides services to public	24	39	19	5	6	5	1	68	11	166
2011	Does not provide services to public	30	38	16	7	4	5	0	71	12	525

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	18	3	6	6	1	71	10	78
2019	Does not provide services to public	38	32	19	4	4	3	0	72	8	417
2018	Provides services to public	48	30	10	5	2	5	0	82	7	57
2018	Does not provide services to public	44	37	10	4	1	3	0	84	6	401
2017	Provides services to public	32	44	18	4	0	2	0	78	4	54
2017	Does not provide services to public	46	36	9	3	1	4	0	86	4	334
2014	Provides services to public	34	36	16	0	3	10	1	79	3	107
2014	Does not provide services to public	44	34	12	2	1	7	0	84	4	442

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	39	6	6	4	0	0	84	10	78
2019	Does not provide services to public	47	32	12	4	6	0	0	79	10	416
2018	Provides services to public	48	39	10	0	2	0	2	88	2	57
2018	Does not provide services to public	49	35	10	3	3	0	0	84	6	402
2017	Provides services to public	46	37	7	7	2	0	0	84	9	54
2017	Does not provide services to public	49	36	8	5	3	0	0	85	8	336
2014	Provides services to public	44	36	12	4	4	1	0	81	7	107
2014	Does not provide services to public	52	35	8	2	2	0	0	87	5	443
2011	Provides services to public	31	42	14	5	6	1	0	74	11	166
2011	Does not provide services to public	33	38	15	8	5	0	0	72	14	524
2008	Provides services to public	37	34	17	6	6	0	0	71	12	156
2008	Does not provide services to public	29	39	12	12	8	0	0	69	19	424

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	36	16	9	11	2	0	63	21	78
2019	Does not provide services to public	29	26	17	14	11	2	0	57	26	418
2018	Provides services to public	41	29	26	0	3	0	0	70	3	57
2018	Does not provide services to public	30	33	19	10	7	1	0	63	17	402
2017	Provides services to public	22	36	20	11	11	0	0	58	22	54
2017	Does not provide services to public	26	33	19	11	9	2	0	60	20	335
2014	Provides services to public	15	41	17	11	11	3	3	59	23	107
2014	Does not provide services to public	26	32	20	12	8	2	0	59	20	443
2011	Provides services to public	17	25	26	17	14	1	0	42	31	166
2011	Does not provide services to public	15	24	24	19	17	1	0	39	36	524

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	35	15	7	11	1	0	66	18	78
2019	Does not provide services to public	30	29	16	14	11	1	0	59	25	415
2018	Provides services to public	41	29	25	3	2	0	0	70	5	57
2018	Does not provide services to public	30	37	15	12	5	0	0	67	18	402
2017	Provides services to public	19	41	20	17	4	0	0	60	20	54
2017	Does not provide services to public	27	37	18	11	6	0	1	65	18	336
2014	Provides services to public	16	48	15	8	9	1	3	67	18	107
2014	Does not provide services to public	29	35	17	13	6	0	0	65	19	443
2011	Provides services to public	17	35	20	14	13	1	0	53	27	166
2011	Does not provide services to public	17	28	24	19	11	0	0	46	31	525
2008	Provides services to public	31	24	21	15	9	0	0	55	24	158
2008	Does not provide services to public	18	33	19	17	12	1	0	51	29	427

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	29	19	12	12	7	0	54	26	78
2019	Does not provide services to public	27	21	20	14	13	4	1	50	28	418
2018	Provides services to public	36	23	27	7	5	2	0	60	12	57
2018	Does not provide services to public	28	24	20	13	10	5	0	54	24	401
2017	Provides services to public	15	28	19	20	9	9	0	47	32	54
2017	Does not provide services to public	27	28	13	17	9	3	2	58	27	336
2014	Provides services to public	18	26	21	8	17	7	2	49	28	107
2014	Does not provide services to public	26	26	19	12	11	5	0	55	24	443
2011	Provides services to public	15	26	17	16	19	7	0	44	37	166
2011	Does not provide services to public	17	21	20	18	18	5	1	41	37	525
2008	Provides services to public	29	22	16	13	15	4	1	54	29	158
2008	Does not provide services to public	19	24	20	16	16	5	0	45	34	427

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	46	23	31	78
2019	Does not provide services to public	41	22	37	419
2018	Provides services to public	22	39	39	57
2018	Does not provide services to public	40	25	35	405
2017	Provides services to public	37	23	40	54
2017	Does not provide services to public	41	30	29	336
2014	Provides services to public	41	20	39	107
2014	Does not provide services to public	36	27	37	443
2011	Provides services to public	41	25	34	167
2011	Does not provide services to public	45	23	32	524

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	2	26	47	4	13	8	35
2019	Does not provide services to public	9	13	60	1	11	6	175
2018	Provides services to public	0	8	52	0	33	7	13
2018	Does not provide services to public	13	15	56	4	9	3	162
2017	Provides services to public	0	25	60	10	0	5	20
2017	Does not provide services to public	12	10	50	4	16	8	136
2014	Provides services to public	6	20	54	2	9999	17	45
2014	Does not provide services to public	12	18	50	5	9999	14	159
2011	Provides services to public	7	15	66	2	9999	9	70
2011	Does not provide services to public	12	15	67	2	9999	5	243

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	44	15	12	4	2	2	69	16	78
2019	Does not provide services to public	29	45	9	7	2	1	7	81	10	415

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	30	14	0	1	6	1	84	1	78
2019	Does not provide services to public	48	24	10	2	2	6	8	85	4	415

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	78
2019	Does not provide services to public	13	87	418
2018	Provides services to public	16	84	57
2018	Does not provide services to public	16	84	406

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	55

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	10	90	55

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	10
2019	Does not provide services to public	34	66	55

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	10
2019	Does not provide services to public	60	40	55

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	18	82	54

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	13	87	54

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	13	87	54

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	78
2019	Does not provide services to public	20	80	418

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	16	26	10	4	23	8	42	20	78
2019	Does not provide services to public	15	13	18	8	8	30	9	45	25	415
2018	Provides services to public	29	21	27	0	2	14	7	63	2	57
2018	Does not provide services to public	13	16	22	5	6	33	5	46	18	403
2017	Provides services to public	11	19	27	6	0	29	8	48	9	54
2017	Does not provide services to public	17	16	16	6	7	31	6	53	21	336
2014	Provides services to public	8	22	23	4	7	30	6	47	17	107
2014	Does not provide services to public	15	17	20	6	6	29	6	49	20	443

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	28	25	5	3	13	1	61	9	77
2019	Does not provide services to public	27	27	21	6	7	11	1	61	15	419
2018	Provides services to public	38	41	15	0	2	4	0	82	2	56
2018	Does not provide services to public	25	37	18	5	3	11	0	70	10	404
2017	Provides services to public	21	40	18	2	0	19	0	75	2	54
2017	Does not provide services to public	32	32	13	5	5	11	1	73	12	334
2014	Provides services to public	21	26	25	1	6	19	2	60	9	107
2014	Does not provide services to public	27	36	18	4	4	10	1	71	9	443
2011	Provides services to public	19	31	26	5	7	12	0	57	13	167
2011	Does not provide services to public	21	31	18	10	5	15	0	61	18	524

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	78
2019	Does not provide services to public	7	93	417

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	78
2019	Does not provide services to public	9	91	418

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	13	31	3	4	24	8	45	9	78
2019	Does not provide services to public	16	13	19	3	4	35	10	53	13	418
2018	Provides services to public	24	26	27	0	0	15	7	65	0	57
2018	Does not provide services to public	15	16	19	3	3	37	7	56	10	403
2017	Provides services to public	14	22	24	2	0	34	4	58	3	54
2017	Does not provide services to public	18	13	20	2	3	38	5	55	9	336
2014	Provides services to public	13	19	21	2	7	29	9	52	14	107
2014	Does not provide services to public	16	13	18	3	3	38	10	56	10	443

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	23	27	2	4	14	2	60	8	78
2019	Does not provide services to public	28	27	21	4	4	15	2	65	10	418
2018	Provides services to public	34	35	23	0	0	7	0	75	0	57
2018	Does not provide services to public	28	31	17	3	3	17	1	72	8	405
2017	Provides services to public	20	41	17	2	0	21	0	77	2	54
2017	Does not provide services to public	36	30	13	2	2	15	1	79	5	336
2014	Provides services to public	21	27	22	4	3	21	2	63	8	107
2014	Does not provide services to public	31	28	16	1	3	18	2	75	5	443
2011	Provides services to public	25	29	19	5	3	18	1	66	10	168
2011	Does not provide services to public	27	31	17	4	2	17	0	71	8	527

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	18	26	11	15	0	49	25	78
2019	Does not provide services to public	28	27	20	13	11	1	55	25	418
2018	Provides services to public	34	22	22	13	9	0	56	22	57
2018	Does not provide services to public	23	27	24	11	14	1	50	25	406
2017	Provides services to public	20	19	30	16	13	2	40	30	54
2017	Does not provide services to public	25	25	17	10	20	3	52	31	335

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	30	27	13	11	0	50	23	78
2019	Does not provide services to public	23	26	24	13	12	1	50	26	418
2018	Provides services to public	26	29	23	10	11	0	56	21	57
2018	Does not provide services to public	18	29	25	17	11	0	47	28	405
2017	Provides services to public	22	24	27	12	15	0	46	27	54
2017	Does not provide services to public	19	24	30	16	10	1	44	26	336

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	24	24	13	9	0	54	22	75
2019	Does not provide services to public	26	28	22	11	11	1	55	22	413
2018	Provides services to public	30	26	24	15	5	0	56	20	57
2018	Does not provide services to public	24	25	26	14	10	1	50	24	405
2017	Provides services to public	18	27	28	17	7	2	47	25	53
2017	Does not provide services to public	20	29	25	15	9	1	50	25	336

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	18	28	18	17	0	37	35	78
2019	Does not provide services to public	19	22	23	19	16	1	41	35	412
2018	Provides services to public	25	26	24	13	11	2	52	24	56
2018	Does not provide services to public	20	23	23	18	16	1	43	34	405
2017	Provides services to public	13	19	29	17	18	4	33	36	54
2017	Does not provide services to public	15	22	23	22	16	2	38	38	336

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	11	6	5	1	4	78	11	78
2019	Does not provide services to public	49	22	12	8	5	0	4	74	14	416
2018	Provides services to public	53	16	17	5	2	0	7	75	7	57
2018	Does not provide services to public	42	28	12	8	4	0	5	74	13	405
2017	Provides services to public	40	27	18	9	0	0	5	71	10	54
2017	Does not provide services to public	41	23	19	6	2	1	7	70	9	334

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	24	18	8	6	0	0	69	14	78
2019	Does not provide services to public	39	26	18	8	8	0	1	66	16	415
2018	Provides services to public	41	20	30	7	3	0	0	60	10	57
2018	Does not provide services to public	34	25	20	12	8	1	1	60	20	405
2017	Provides services to public	34	30	18	9	9	0	0	64	18	54
2017	Does not provide services to public	31	30	19	11	8	0	2	62	19	335

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	22	20	15	7	2	1	55	23	78
2019	Does not provide services to public	28	31	20	11	9	0	1	60	20	419
2018	Provides services to public	21	37	29	9	2	0	2	60	11	57
2018	Does not provide services to public	24	30	24	16	5	1	1	55	22	405
2017	Provides services to public	27	26	19	13	13	2	0	54	26	54
2017	Does not provide services to public	30	30	19	14	5	0	1	61	20	334

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	26	29	10	13	0	0	48	23	78
2019	Does not provide services to public	18	28	25	18	11	0	0	46	30	413
2018	Provides services to public	17	37	24	9	11	2	0	55	21	57
2018	Does not provide services to public	15	32	23	16	13	0	0	47	30	405
2017	Provides services to public	20	33	22	11	13	2	0	54	24	54
2017	Does not provide services to public	17	26	27	15	13	0	1	44	29	334

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	25	29	9	12	0	50	21	77
2019	Does not provide services to public	21	27	22	18	11	1	48	30	416
2018	Provides services to public	25	34	22	12	7	0	59	19	57
2018	Does not provide services to public	20	26	24	16	13	0	46	29	406
2017	Provides services to public	16	33	22	16	13	0	49	29	54
2017	Does not provide services to public	22	26	20	19	10	2	49	30	334

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	21	20	6	11	0	0	63	18	78
2019	Does not provide services to public	42	25	13	9	9	0	1	68	18	417

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	28	20	11	4	0	1	65	15	77
2019	Does not provide services to public	32	30	19	10	6	0	1	64	17	413
2018	Provides services to public	35	23	29	11	2	0	0	58	13	57
2018	Does not provide services to public	31	30	22	10	6	0	0	61	16	403
2017	Provides services to public	29	28	27	5	11	0	0	57	16	54
2017	Does not provide services to public	31	30	18	10	8	1	2	63	19	333

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	23	11	4	2	2	82	6	78
2019	Does not provide services to public	56	21	11	6	4	2	79	10	417
2018	Provides services to public	52	25	18	0	3	2	79	3	57
2018	Does not provide services to public	53	26	10	6	4	1	80	10	405
2017	Provides services to public	52	23	8	8	6	4	77	14	53
2017	Does not provide services to public	61	20	10	4	4	1	81	8	335

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	8	10	0	5	1	2	85	5	77
2019	Does not provide services to public	74	13	5	1	2	1	5	91	3	417
2018	Provides services to public	64	18	9	2	3	0	4	85	5	56
2018	Does not provide services to public	68	13	7	3	2	0	6	87	5	404

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	12	14	3	5	2	1	77	9	78
2019	Does not provide services to public	70	12	6	4	5	0	3	85	9	417
2018	Provides services to public	68	19	4	4	4	0	2	89	7	57
2018	Does not provide services to public	69	11	7	3	5	0	4	84	9	403
2017	Provides services to public	60	22	6	4	2	2	6	88	6	54
2017	Does not provide services to public	76	8	3	4	3	1	4	90	7	336

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	29	12	2	1	1	0	85	4	78
2019	Does not provide services to public	58	25	12	2	2	0	1	84	4	415
2018	Provides services to public	51	30	9	5	5	0	0	81	10	57
2018	Does not provide services to public	54	25	11	4	3	0	2	81	8	403
2017	Provides services to public	48	24	17	4	0	0	7	78	4	54
2017	Does not provide services to public	62	22	7	4	2	0	3	86	7	336

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	16	11	8	9	1	0	73	17	76
2019	Does not provide services to public	58	19	12	6	4	0	1	78	10	414
2018	Provides services to public	60	21	8	5	5	0	0	81	11	57
2018	Does not provide services to public	55	19	12	6	6	0	2	75	12	401
2017	Provides services to public	45	24	16	6	5	0	4	72	11	54
2017	Does not provide services to public	66	15	8	5	4	0	2	83	9	335

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	4	9	2	0	1	22	85	3	76
2019	Does not provide services to public	58	12	6	2	1	0	20	88	4	416
2018	Provides services to public	59	15	4	4	0	0	19	91	4	57
2018	Does not provide services to public	56	12	8	1	1	0	22	86	3	401
2017	Provides services to public	60	11	4	0	0	0	26	95	0	54
2017	Does not provide services to public	60	12	6	2	0	0	19	90	3	335

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	12	9	2	1	1	2	88	3	78
2019	Does not provide services to public	78	11	4	1	1	0	6	95	1	415
2018	Provides services to public	64	19	8	5	0	0	4	86	6	56
2018	Does not provide services to public	69	16	6	2	0	0	7	92	2	403
2017	Provides services to public	71	17	4	0	0	0	8	96	0	53
2017	Does not provide services to public	72	15	3	0	0	1	8	96	1	334

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	10	10	4	7	2	1	78	11	78
2019	Does not provide services to public	69	11	8	5	4	0	4	83	9	415
2018	Provides services to public	62	16	11	3	3	0	3	81	7	57
2018	Does not provide services to public	63	16	5	6	6	0	4	82	12	404
2017	Provides services to public	55	21	10	0	5	2	7	84	6	54
2017	Does not provide services to public	63	14	9	3	5	1	6	83	8	336

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	14	16	9	4	1	0	71	13	78
2019	Does not provide services to public	54	27	12	2	2	0	2	83	5	413
2018	Provides services to public	53	26	17	3	2	0	0	78	5	57
2018	Does not provide services to public	49	28	13	5	5	0	2	77	10	402
2017	Provides services to public	46	30	13	2	2	0	7	82	4	54
2017	Does not provide services to public	54	25	10	4	3	0	4	82	7	336

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	36	35	6	5	0	1	53	11	78
2019	Does not provide services to public	15	29	37	15	3	0	0	45	18	419
2018	Provides services to public	18	31	37	9	6	0	0	49	15	57
2018	Does not provide services to public	13	28	41	15	4	0	0	41	18	406
2017	Provides services to public	17	34	22	19	7	0	0	51	27	54
2017	Does not provide services to public	12	29	36	14	7	1	1	42	22	335

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	18	27	27	16	0	43	30	77
2019	Does not provide services to public	9	18	38	21	12	0	34	28	416
2018	Provides services to public	3	16	44	20	17	0	37	19	57
2018	Does not provide services to public	7	18	42	22	11	0	33	25	398
2017	Provides services to public	7	20	38	15	19	0	34	27	54
2017	Does not provide services to public	8	21	35	23	11	1	35	29	335

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	38	24	8	6	3	61	14	77
2019	Does not provide services to public	24	37	23	9	4	3	63	13	418
2018	Provides services to public	32	40	15	6	5	2	74	11	57
2018	Does not provide services to public	27	40	16	9	3	5	70	13	408
2017	Provides services to public	25	36	28	2	2	7	66	4	53
2017	Does not provide services to public	35	41	12	5	4	3	78	9	336

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	32	28	7	13	1	52	20	77
2019	Does not provide services to public	20	35	20	14	8	2	56	23	416
2018	Provides services to public	25	47	19	3	4	2	73	7	57
2018	Does not provide services to public	26	35	16	14	7	2	62	22	406
2017	Provides services to public	16	37	25	7	9	5	57	17	54
2017	Does not provide services to public	23	41	11	11	12	1	64	24	334

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	78
2019	Does not provide services to public	17	83	417
2017	Provides services to public	18	82	54
2017	Does not provide services to public	17	83	335
2014	Provides services to public	21	79	107
2014	Does not provide services to public	15	85	442

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	75	25	15
2019	Does not provide services to public	84	16	69
2017	Provides services to public	79	21	10
2017	Does not provide services to public	85	15	58
2014	Provides services to public	78	22	23
2014	Does not provide services to public	86	14	65

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	42	12	12	0	76	12	11
2019	Does not provide services to public	47	36	7	3	7	83	10	58
2017	Does not provide services to public	50	40	6	4	0	90	4	50
2014	Provides services to public	52	23	5	20	0	75	20	18
2014	Does not provide services to public	60	28	2	8	2	88	10	56

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	34	25	9	9	1	0	22	78	78
2019	Does not provide services to public	26	33	20	9	9	2	1	27	73	419
2018	Provides services to public	36	23	18	11	8	2	2	37	63	57
2018	Does not provide services to public	33	25	20	11	10	1	0	34	66	403
2017	Provides services to public	30	22	18	11	15	4	0	32	68	54
2017	Does not provide services to public	35	21	18	9	13	3	1	37	63	336

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	59
2019	Does not provide services to public	57	43	303

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	60
2019	Does not provide services to public	41	59	297
2018	Provides services to public	45	55	34
2018	Does not provide services to public	28	72	263

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	32	20	19	7	2	6	50	28	60
2019	Does not provide services to public	14	24	18	15	16	2	10	43	36	298
2018	Provides services to public	20	37	10	18	12	0	3	59	31	35
2018	Does not provide services to public	12	27	18	14	21	1	8	42	38	264
2017	Provides services to public	11	26	22	19	11	3	8	42	33	36
2017	Does not provide services to public	12	25	17	16	19	1	10	42	39	204

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	24	23	17	19	2	5	36	39	60
2019	Does not provide services to public	8	16	19	19	29	1	8	26	53	298
2018	Provides services to public	0	13	28	20	36	0	3	13	57	35
2018	Does not provide services to public	2	14	19	20	36	1	7	18	61	263
2017	Provides services to public	0	19	14	24	36	3	5	21	64	36
2017	Does not provide services to public	2	10	14	20	43	2	9	13	71	205

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	12	18	15	6	2	7	57	23	78
2019	Does not provide services to public	33	23	14	10	12	2	5	61	23	410
2018	Provides services to public	40	14	19	13	10	0	3	56	24	57
2018	Does not provide services to public	37	18	14	13	12	1	5	58	27	405

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for the Canada School of Public Service by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment