2019 Public Service Employee Survey Results for National Energy Board by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	40	13	8	2	76	10	97
2019	Does not provide services to public	44	44	4	7	2	87	9	262
2017	Provides services to public	29	59	4	6	2	88	8	85
2017	Does not provide services to public	50	36	2	7	4	87	11	205
2014	Provides services to public	38	42	5	9	6	80	15	100
2014	Does not provide services to public	38	48	4	6	4	86	10	240
2011	Provides services to public	47	42	6	4	0	90	4	118
2011	Does not provide services to public	49	44	1	4	2	92	6	208
2008	Provides services to public	47	39	6	7	1	86	8	109
2008	Does not provide services to public	49	39	4	8	1	88	8	145

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	14	5	5	8	0	5	81	14	99
2019	Does not provide services to public	75	11	3	4	3	1	3	90	8	263
2017	Provides services to public	58	15	2	8	11	0	6	78	20	85
2017	Does not provide services to public	72	12	4	2	5	0	5	88	7	205
2014	Provides services to public	67	13	2	5	8	0	5	84	14	99
2014	Does not provide services to public	75	14	5	1	2	0	2	91	3	240
2011	Provides services to public	75	12	4	4	3	0	2	88	8	118
2011	Does not provide services to public	82	8	2	2	1	0	5	94	4	209
2008	Provides services to public	72	15	3	4	6	0	2	88	9	109
2008	Does not provide services to public	73	12	6	3	3	0	4	88	6	145

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	30	14	17	5	1	63	22	99
2019	Does not provide services to public	45	32	6	13	4	0	77	17	262
2017	Provides services to public	42	25	7	22	4	0	67	26	85
2017	Does not provide services to public	49	28	6	13	4	0	78	17	205
2014	Provides services to public	39	21	2	21	16	0	60	38	100
2014	Does not provide services to public	36	30	8	16	10	0	66	26	239
2011	Provides services to public	53	38	4	4	1	0	91	5	118
2011	Does not provide services to public	60	28	5	5	1	0	89	6	209

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	36	15	14	6	0	64	20	98
2019	Does not provide services to public	30	42	12	12	5	0	72	16	261
2018	Provides services to public	23	37	14	18	8	0	60	26	65
2018	Does not provide services to public	22	52	12	11	3	0	74	14	223
2017	Provides services to public	33	39	10	13	5	0	73	18	84
2017	Does not provide services to public	30	37	13	12	8	0	67	20	204
2014	Provides services to public	29	39	9	16	5	1	69	21	100
2014	Does not provide services to public	32	43	11	8	5	0	76	13	240
2011	Provides services to public	38	39	13	6	4	0	77	10	118
2011	Does not provide services to public	40	40	9	7	4	0	80	11	210
2008	Provides services to public	33	45	14	6	2	0	78	8	109
2008	Does not provide services to public	24	41	14	14	7	0	65	21	145

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	7	8	1	0	84	9	97
2019	Does not provide services to public	53	34	7	3	2	0	88	5	261
2017	Provides services to public	46	38	6	7	4	0	84	11	85
2017	Does not provide services to public	60	28	4	5	3	0	88	7	203
2014	Provides services to public	47	40	4	4	4	1	88	8	100
2014	Does not provide services to public	60	31	4	3	2	1	91	5	239

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	27	14	14	5	66	19	98
2019	Does not provide services to public	50	31	6	9	4	81	13	262
2018	Provides services to public	37	38	12	5	8	75	12	65
2018	Does not provide services to public	46	36	8	8	3	81	10	224
2017	Provides services to public	44	34	2	8	12	78	20	85
2017	Does not provide services to public	49	31	6	9	6	80	15	204
2014	Provides services to public	36	41	5	11	6	78	17	100
2014	Does not provide services to public	47	37	8	6	2	83	8	240
2011	Provides services to public	47	38	8	5	2	86	7	118
2011	Does not provide services to public	41	42	8	7	2	83	10	209

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	41	16	12	5	66	17	98
2019	Does not provide services to public	32	41	9	11	7	73	18	261
2018	Provides services to public	26	28	18	23	5	54	28	65
2018	Does not provide services to public	26	43	13	14	4	69	19	223
2017	Provides services to public	39	40	6	10	5	80	14	84
2017	Does not provide services to public	29	46	10	9	5	75	14	205
2014	Provides services to public	35	46	7	8	4	81	12	100
2014	Does not provide services to public	41	40	9	6	5	81	10	240
2011	Provides services to public	42	39	12	4	3	81	8	118
2011	Does not provide services to public	35	44	11	5	4	79	9	209
2008	Provides services to public	39	41	12	4	4	81	7	109
2008	Does not provide services to public	38	38	10	10	4	76	14	143

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	33	19	19	13	0	49	32	97
2019	Does not provide services to public	22	47	8	15	7	0	69	22	263
2018	Provides services to public	20	31	9	16	23	0	52	39	64
2018	Does not provide services to public	23	37	17	15	8	0	60	23	224
2017	Provides services to public	24	29	18	19	10	1	53	29	84
2017	Does not provide services to public	24	44	9	14	8	0	69	22	205
2014	Provides services to public	20	44	11	17	8	0	64	25	100
2014	Does not provide services to public	30	46	12	8	5	0	76	13	239
2011	Provides services to public	28	42	10	16	3	1	70	20	118
2011	Does not provide services to public	25	43	15	11	6	0	69	16	209

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	28	19	20	10	50	31	98
2019	Does not provide services to public	20	49	10	16	5	69	21	263
2018	Provides services to public	18	38	9	15	18	57	34	65
2018	Does not provide services to public	22	42	15	13	8	65	21	224
2017	Provides services to public	23	44	11	19	4	67	23	84
2017	Does not provide services to public	23	46	9	15	6	69	22	205

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	36	14	13	6	0	66	20	97
2019	Does not provide services to public	39	40	9	8	5	0	79	12	261
2018	Provides services to public	23	45	14	14	5	0	68	18	65
2018	Does not provide services to public	40	43	8	7	2	0	83	9	224
2017	Provides services to public	29	49	8	8	4	2	79	12	84
2017	Does not provide services to public	38	37	11	8	6	0	75	14	205
2014	Provides services to public	47	37	6	3	6	1	85	9	100
2014	Does not provide services to public	49	36	8	5	1	0	85	7	240
2011	Provides services to public	44	41	10	3	3	0	85	5	118
2011	Does not provide services to public	54	33	9	2	1	0	88	4	209
2008	Provides services to public	54	32	5	7	2	0	86	9	109
2008	Does not provide services to public	48	38	6	4	3	0	87	8	143

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	31	20	16	10	0	54	27	97
2019	Does not provide services to public	27	41	10	12	10	0	68	22	262
2018	Provides services to public	18	25	18	17	22	0	43	38	65
2018	Does not provide services to public	25	38	15	17	4	0	63	22	223
2017	Provides services to public	24	42	14	10	8	2	67	18	84
2017	Does not provide services to public	31	36	10	12	10	0	68	22	204

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	32	15	7	2	0	75	9	97
2019	Does not provide services to public	46	37	10	5	2	0	83	8	261
2018	Provides services to public	38	27	22	8	5	0	65	13	63
2018	Does not provide services to public	38	43	11	5	2	0	81	7	221
2017	Provides services to public	59	27	9	5	0	0	86	5	85
2017	Does not provide services to public	51	36	8	1	3	0	87	5	205
2014	Provides services to public	60	30	3	4	2	1	91	6	99
2014	Does not provide services to public	62	27	7	3	2	0	89	4	240
2011	Provides services to public	58	31	6	4	1	1	89	5	118
2011	Does not provide services to public	56	33	6	2	2	0	89	4	210

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	40	19	11	10	0	59	21	98
2019	Does not provide services to public	25	42	11	15	7	0	67	22	263
2018	Provides services to public	16	31	16	22	16	0	47	38	64
2018	Does not provide services to public	24	41	18	12	4	0	65	16	224
2017	Provides services to public	27	49	6	15	2	0	76	18	85
2017	Does not provide services to public	28	43	9	13	7	0	71	20	205
2014	Provides services to public	23	40	15	13	8	0	63	21	100
2014	Does not provide services to public	28	49	8	11	4	0	77	15	240
2011	Provides services to public	39	38	8	11	3	1	78	15	118
2011	Does not provide services to public	35	44	8	8	5	0	79	13	210

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	33	18	11	13	0	57	24	98
2019	Does not provide services to public	32	38	11	12	7	0	71	19	263
2018	Provides services to public	22	31	15	15	17	0	52	32	65
2018	Does not provide services to public	29	37	16	13	4	0	67	17	222
2017	Provides services to public	27	45	11	13	4	1	73	17	85
2017	Does not provide services to public	34	38	10	13	4	0	72	18	205
2014	Provides services to public	32	37	10	12	7	1	70	19	100
2014	Does not provide services to public	35	41	11	9	4	0	76	12	239

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	38	17	13	6	0	65	19	96
2019	Does not provide services to public	27	45	12	13	3	0	72	16	261
2018	Provides services to public	11	41	14	19	16	0	52	34	64
2018	Does not provide services to public	26	37	24	8	5	0	63	14	223
2017	Provides services to public	27	40	11	16	5	1	68	21	85
2017	Does not provide services to public	28	43	10	10	8	0	72	18	205
2014	Provides services to public	34	40	12	8	6	0	74	14	100
2014	Does not provide services to public	37	43	10	6	4	0	80	10	240
2011	Provides services to public	32	48	8	10	1	0	81	11	118
2011	Does not provide services to public	46	39	9	5	2	0	85	7	209

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	47	11	9	3	0	77	12	99
2019	Does not provide services to public	34	43	11	8	4	0	78	12	263
2018	Provides services to public	23	40	17	15	5	0	63	20	65
2018	Does not provide services to public	27	46	14	10	4	0	72	14	223
2017	Provides services to public	39	42	9	5	4	1	82	8	85
2017	Does not provide services to public	35	42	11	8	3	0	77	11	202
2014	Provides services to public	38	43	6	6	5	1	83	11	100
2014	Does not provide services to public	47	36	8	5	3	0	84	9	240
2011	Provides services to public	51	37	5	5	2	0	88	7	118
2011	Does not provide services to public	44	40	10	5	1	0	85	6	209
2008	Provides services to public	50	39	6	4	3	0	88	6	109
2008	Does not provide services to public	48	36	7	8	1	0	84	9	143

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	29	10	11	0	0	51	20	94
2019	Does not provide services to public	25	35	27	9	3	0	1	61	12	263
2018	Provides services to public	11	48	15	9	17	0	0	58	26	65
2018	Does not provide services to public	31	36	20	7	5	0	0	68	12	224
2017	Provides services to public	15	35	30	12	7	1	0	51	19	84
2017	Does not provide services to public	34	36	16	7	6	0	0	71	13	204
2014	Provides services to public	13	40	26	14	6	1	0	53	20	100
2014	Does not provide services to public	18	42	26	9	5	0	0	60	14	240
2011	Provides services to public	19	35	33	10	3	0	0	54	13	118
2011	Does not provide services to public	20	40	25	9	7	0	0	59	16	210
2008	Provides services to public	16	44	26	12	3	0	0	60	15	109
2008	Does not provide services to public	21	32	29	10	7	0	1	53	17	145

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	25	30	14	4	0	1	18	51	99
2019	Does not provide services to public	14	28	37	15	4	1	1	19	43	263
2018	Provides services to public	26	34	32	5	3	0	0	8	60	65
2018	Does not provide services to public	13	30	37	15	3	0	0	18	44	223
2017	Provides services to public	25	31	29	13	2	0	0	15	55	85
2017	Does not provide services to public	17	28	29	15	9	1	1	24	46	205
2014	Provides services to public	10	15	41	20	9	1	3	30	27	99
2014	Does not provide services to public	5	18	39	25	13	1	0	38	23	240
2011	Provides services to public	8	29	37	15	8	1	3	24	38	118
2011	Does not provide services to public	12	25	34	18	8	0	2	26	38	209
2008	Provides services to public	8	20	36	24	9	1	1	34	29	108
2008	Does not provide services to public	13	23	31	21	10	0	2	32	37	145

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	27	22	17	9	0	1	27	51	99
2019	Does not provide services to public	14	23	29	24	8	2	0	33	38	261
2018	Provides services to public	35	25	17	23	0	0	0	23	60	65
2018	Does not provide services to public	17	25	31	16	8	1	1	25	43	221
2017	Provides services to public	25	25	27	19	4	0	0	23	50	84
2017	Does not provide services to public	20	27	23	14	14	1	1	29	48	205
2014	Provides services to public	6	11	32	29	15	3	3	47	18	99
2014	Does not provide services to public	4	14	24	36	20	1	1	57	19	240
2011	Provides services to public	9	16	29	19	21	1	6	42	27	117
2011	Does not provide services to public	8	24	20	28	16	1	2	46	33	209
2008	Provides services to public	6	15	23	30	24	2	1	55	21	108
2008	Does not provide services to public	12	13	28	23	19	1	5	45	26	145

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	31	20	10	5	0	0	15	64	98
2019	Does not provide services to public	26	26	27	16	3	1	2	20	53	262
2018	Provides services to public	40	37	12	9	2	0	0	11	77	65
2018	Does not provide services to public	23	30	27	15	4	0	0	19	53	222
2017	Provides services to public	27	31	29	7	1	2	2	9	61	83
2017	Does not provide services to public	27	24	27	13	6	1	1	20	52	205
2014	Provides services to public	18	24	39	9	5	1	4	14	44	100
2014	Does not provide services to public	15	22	35	20	6	0	0	26	38	239
2011	Provides services to public	18	25	33	13	10	1	1	23	43	118
2011	Does not provide services to public	20	22	34	11	11	1	1	23	42	209
2008	Provides services to public	5	19	39	24	13	1	0	37	23	108
2008	Does not provide services to public	13	14	32	22	13	1	4	37	28	145

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	23	34	23	7	0	1	31	35	98
2019	Does not provide services to public	8	14	43	27	7	1	1	35	22	261
2018	Provides services to public	20	20	41	17	2	0	0	19	41	64
2018	Does not provide services to public	8	15	37	31	7	0	0	39	23	219
2017	Provides services to public	11	23	46	15	5	0	0	20	33	84
2017	Does not provide services to public	9	19	34	20	14	1	1	36	29	205
2014	Provides services to public	6	17	33	33	6	2	2	41	24	97
2014	Does not provide services to public	3	13	40	31	12	1	0	44	16	239
2011	Provides services to public	4	18	37	27	11	0	3	39	23	117
2011	Does not provide services to public	10	13	39	22	13	0	1	36	24	208
2008	Provides services to public	6	13	38	27	15	1	0	42	19	107
2008	Does not provide services to public	10	9	37	30	12	0	3	43	19	145

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	22	25	10	4	1	1	14	60	99
2019	Does not provide services to public	16	25	32	18	6	2	2	25	42	260
2018	Provides services to public	31	28	32	9	0	0	0	9	58	65
2018	Does not provide services to public	20	24	29	19	4	1	2	24	46	221
2017	Provides services to public	31	21	31	10	5	2	0	15	54	84
2017	Does not provide services to public	20	25	23	16	13	1	2	30	46	205
2014	Provides services to public	16	25	31	13	7	4	3	21	45	99
2014	Does not provide services to public	8	23	32	24	10	2	0	35	32	240
2011	Provides services to public	10	29	34	14	12	1	1	26	40	118
2011	Does not provide services to public	14	27	26	18	10	1	3	29	44	209
2008	Provides services to public	10	22	35	16	15	1	1	31	33	108
2008	Does not provide services to public	8	21	33	22	10	1	5	35	30	145

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	16	27	32	12	0	2	45	27	99
2019	Does not provide services to public	5	15	25	35	17	2	2	54	20	259
2018	Provides services to public	12	23	38	25	2	0	0	26	35	65
2018	Does not provide services to public	6	13	32	34	11	3	1	47	20	221
2017	Provides services to public	11	17	33	21	15	1	1	38	28	84
2017	Does not provide services to public	9	14	29	27	18	2	1	46	24	205
2014	Provides services to public	13	19	39	18	4	3	4	24	34	99
2014	Does not provide services to public	7	17	31	28	10	4	2	41	26	240
2011	Provides services to public	8	23	41	14	9	3	3	24	33	118
2011	Does not provide services to public	13	22	25	23	11	2	3	36	37	209
2008	Provides services to public	10	30	33	18	5	3	1	24	42	109
2008	Does not provide services to public	19	24	28	13	10	4	3	24	46	145

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	21	24	20	4	0	0	24	51	98
2019	Does not provide services to public	17	26	40	10	4	2	1	15	44	261
2018	Provides services to public	28	40	22	9	2	0	0	11	68	65
2018	Does not provide services to public	20	25	38	13	2	2	0	15	47	221
2017	Provides services to public	18	24	42	11	6	0	0	17	42	84
2017	Does not provide services to public	17	26	32	13	11	1	0	24	44	205
2014	Provides services to public	20	27	29	11	6	4	2	18	51	99
2014	Does not provide services to public	13	24	37	18	5	0	1	24	38	240

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	14	24	31	21	0	2	54	22	99
2019	Does not provide services to public	5	12	31	31	19	1	1	51	18	261

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	13	3	7	13	0	6	75	22	98
2019	Does not provide services to public	74	8	7	3	3	0	5	86	7	262
2017	Provides services to public	58	9	8	7	12	0	6	71	20	85
2017	Does not provide services to public	67	8	6	5	5	1	8	83	10	204
2014	Provides services to public	60	10	7	5	10	1	7	76	16	100
2014	Does not provide services to public	73	11	7	3	1	0	5	89	4	239
2011	Provides services to public	63	12	3	8	5	2	7	81	15	118
2011	Does not provide services to public	73	8	6	3	5	0	5	85	9	210
2008	Provides services to public	59	7	8	5	6	1	14	77	13	109
2008	Does not provide services to public	56	10	10	4	4	5	12	79	10	145

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	22	18	25	16	0	2	39	42	99
2019	Does not provide services to public	21	31	17	16	10	5	0	55	27	261
2018	Provides services to public	8	28	22	16	22	3	2	38	39	64
2018	Does not provide services to public	16	32	19	16	13	4	1	50	30	222
2017	Provides services to public	13	38	16	19	8	4	2	54	29	85
2017	Does not provide services to public	24	32	15	15	7	5	1	60	23	203
2014	Provides services to public	24	29	11	17	13	4	2	56	32	100
2014	Does not provide services to public	29	38	13	8	3	5	3	74	12	239

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	11	20	14	0	55	34	97
2019	Does not provide services to public	39	33	8	13	7	1	73	19	263
2018	Provides services to public	22	23	11	20	23	0	45	44	64
2018	Does not provide services to public	32	32	12	16	8	0	64	24	219
2017	Provides services to public	26	41	14	12	7	0	67	19	85
2017	Does not provide services to public	41	31	7	11	7	3	74	19	204
2014	Provides services to public	33	30	9	18	7	2	65	26	100
2014	Does not provide services to public	41	39	7	9	2	1	81	12	239

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	35	15	14	5	66	19	99
2019	Does not provide services to public	41	36	8	11	3	78	14	263
2018	Provides services to public	25	36	9	16	14	61	30	64
2018	Does not provide services to public	39	39	10	8	4	78	12	222
2017	Provides services to public	31	41	11	12	6	72	18	85
2017	Does not provide services to public	46	38	5	7	4	84	11	204
2014	Provides services to public	42	38	11	4	5	80	9	100
2014	Does not provide services to public	50	40	5	5	1	90	5	239

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	40	15	9	6	70	15	99
2019	Does not provide services to public	38	45	9	6	2	83	8	262
2018	Provides services to public	23	31	22	9	14	55	23	64
2018	Does not provide services to public	32	49	11	6	2	81	8	222

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	31	14	8	3	0	0	75	11	99
2019	Does not provide services to public	54	32	6	4	1	1	2	88	6	262

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	33	14	13	7	0	0	65	20	98
2019	Does not provide services to public	39	34	13	10	3	0	0	74	13	263
2018	Provides services to public	26	37	14	11	11	2	0	64	22	65
2018	Does not provide services to public	34	34	13	12	6	0	0	69	18	222
2017	Provides services to public	33	36	16	7	6	1	0	70	13	85
2017	Does not provide services to public	35	33	9	13	8	1	0	69	21	205
2014	Provides services to public	32	32	12	10	9	3	2	67	20	100
2014	Does not provide services to public	35	40	10	10	3	1	1	76	13	240
2011	Provides services to public	37	38	10	8	5	1	1	77	13	118
2011	Does not provide services to public	36	40	13	5	4	1	0	77	10	210
2008	Provides services to public	29	40	7	9	11	1	2	72	21	109
2008	Does not provide services to public	25	43	13	9	7	2	1	70	16	144

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	27	12	13	6	0	0	69	19	99
2019	Does not provide services to public	48	32	9	5	3	2	0	83	8	262
2018	Provides services to public	34	34	14	6	9	3	0	70	16	65
2018	Does not provide services to public	45	31	10	6	6	1	0	78	12	222
2017	Provides services to public	34	36	15	7	4	4	0	73	11	85
2017	Does not provide services to public	49	27	9	6	7	2	0	78	13	205
2014	Provides services to public	39	28	12	11	5	2	2	70	17	100
2014	Does not provide services to public	50	28	12	6	2	2	1	80	8	240
2011	Provides services to public	46	25	9	14	3	2	2	74	17	118
2011	Does not provide services to public	43	30	10	6	4	5	0	78	11	210
2008	Provides services to public	36	34	13	5	6	6	1	75	12	109
2008	Does not provide services to public	39	25	12	10	7	7	0	69	19	144

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	35	11	13	5	0	0	70	18	98
2019	Does not provide services to public	43	36	10	8	2	1	0	80	10	260
2018	Provides services to public	32	34	8	18	6	2	0	67	25	65
2018	Does not provide services to public	41	32	10	11	5	0	0	74	16	220
2017	Provides services to public	40	38	12	8	2	0	0	78	11	85
2017	Does not provide services to public	43	33	8	10	5	1	0	77	15	205
2014	Provides services to public	35	38	4	14	6	1	2	75	21	100
2014	Does not provide services to public	42	40	7	7	2	1	1	83	9	240
2011	Provides services to public	45	26	12	9	6	0	2	72	16	118
2011	Does not provide services to public	40	40	8	4	5	3	0	82	9	210
2008	Provides services to public	33	38	9	12	6	2	1	73	18	109
2008	Does not provide services to public	32	43	9	8	8	0	0	75	16	145

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	3	6	4	8	0	9	80	13	98
2019	Does not provide services to public	77	8	5	3	2	0	5	90	5	262
2017	Provides services to public	66	8	2	5	12	0	7	80	18	85
2017	Does not provide services to public	72	7	5	2	5	0	9	87	8	203
2014	Provides services to public	67	10	4	1	9	0	9	85	11	99
2014	Does not provide services to public	74	10	6	3	2	0	6	89	4	240
2011	Provides services to public	72	6	6	3	5	0	8	85	8	118
2011	Does not provide services to public	73	8	6	2	4	0	8	88	6	210
2008	Provides services to public	61	6	5	2	9	2	15	81	13	109
2008	Does not provide services to public	65	7	5	3	2	3	15	87	7	144

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	21	8	6	7	1	0	79	13	99
2019	Does not provide services to public	64	22	5	3	3	2	1	88	7	263
2017	Provides services to public	61	22	5	7	4	1	0	85	11	85
2017	Does not provide services to public	64	17	6	5	4	3	2	85	9	205
2014	Provides services to public	53	22	4	7	7	4	3	80	15	100
2014	Does not provide services to public	62	26	5	2	2	1	3	91	4	240
2011	Provides services to public	49	35	7	7	0	0	3	86	7	118
2011	Does not provide services to public	59	28	4	4	3	0	1	89	7	210

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	17	13	5	6	0	76	11	99
2019	Does not provide services to public	62	22	10	2	3	1	85	5	263
2018	Provides services to public	48	28	5	12	8	0	75	20	65
2018	Does not provide services to public	50	28	12	4	5	0	78	10	222
2017	Provides services to public	51	22	12	7	7	1	74	14	85
2017	Does not provide services to public	56	23	7	4	7	2	81	11	205

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	28	13	8	6	0	1	72	14	98
2019	Does not provide services to public	48	33	7	8	3	0	0	82	11	263
2018	Provides services to public	35	37	8	11	8	2	0	73	19	65
2018	Does not provide services to public	44	31	11	7	7	0	0	76	14	219
2017	Provides services to public	44	32	12	5	7	0	1	76	12	85
2017	Does not provide services to public	52	24	10	4	9	0	0	76	13	205
2014	Provides services to public	44	28	8	11	7	0	2	74	18	100
2014	Does not provide services to public	50	32	8	5	4	0	1	84	8	240

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	25	23	16	18	3	41	35	99
2019	Does not provide services to public	17	35	16	15	12	5	55	28	260
2018	Provides services to public	2	32	22	23	18	3	35	43	65
2018	Does not provide services to public	16	34	19	16	11	3	52	28	224
2017	Provides services to public	9	22	16	26	18	8	35	47	85
2017	Does not provide services to public	19	33	15	19	11	4	54	30	205
2014	Provides services to public	15	39	18	14	7	7	58	23	100
2014	Does not provide services to public	30	42	11	9	3	5	76	13	239
2011	Provides services to public	15	37	19	14	9	5	55	25	118
2011	Does not provide services to public	26	34	16	11	10	3	62	22	210

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	16	16	23	29	0	31	53	99
2019	Does not provide services to public	17	32	12	21	17	2	49	39	261
2018	Provides services to public	2	29	14	29	26	0	31	55	65
2018	Does not provide services to public	10	30	18	23	17	2	41	41	222
2017	Provides services to public	7	29	11	26	25	2	37	52	85
2017	Does not provide services to public	17	27	18	22	15	0	45	37	205
2014	Provides services to public	13	39	18	16	10	4	54	27	100
2014	Does not provide services to public	24	47	11	10	5	2	73	15	240
2011	Provides services to public	19	35	19	16	8	3	56	25	118
2011	Does not provide services to public	22	32	18	17	11	0	54	28	210
2008	Provides services to public	25	36	12	17	11	0	61	28	109
2008	Does not provide services to public	26	28	18	16	12	0	54	28	145

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	21	17	23	28	2	0	30	52	98
2019	Does not provide services to public	10	28	18	23	18	3	0	39	42	261
2018	Provides services to public	2	20	23	26	26	3	0	22	54	65
2018	Does not provide services to public	7	25	22	24	19	4	0	33	44	224
2017	Provides services to public	6	20	14	33	19	8	0	28	56	85
2017	Does not provide services to public	16	24	19	20	18	3	0	41	39	204
2014	Provides services to public	10	32	20	20	9	8	0	47	32	100
2014	Does not provide services to public	19	41	16	13	5	5	0	64	20	239
2011	Provides services to public	8	42	21	14	9	4	1	53	25	118
2011	Does not provide services to public	16	34	16	20	10	3	0	51	32	210
2008	Provides services to public	9	44	14	21	7	4	0	56	30	108
2008	Does not provide services to public	14	33	14	22	12	4	1	49	36	145

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	18	20	20	30	2	0	28	52	99
2019	Does not provide services to public	10	33	15	24	16	2	0	44	41	261
2018	Provides services to public	0	25	11	34	29	2	0	25	64	65
2018	Does not provide services to public	6	31	15	24	22	1	0	38	47	223
2017	Provides services to public	6	24	16	27	22	5	0	31	52	85
2017	Does not provide services to public	11	33	12	25	16	3	0	45	42	204
2014	Provides services to public	13	25	20	27	12	3	0	39	40	100
2014	Does not provide services to public	19	39	20	14	6	2	0	59	20	240
2011	Provides services to public	9	43	12	23	9	3	0	54	33	118
2011	Does not provide services to public	16	38	15	20	11	1	0	54	31	210
2008	Provides services to public	14	44	9	17	15	2	0	59	32	109
2008	Does not provide services to public	17	39	15	15	10	2	1	58	26	144

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	24	20	12	18	8	3	43	34	99
2019	Does not provide services to public	14	17	21	16	9	19	4	40	33	263

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	38	17	23	9	0	51	32	99
2019	Does not provide services to public	15	47	13	14	9	1	63	23	262
2018	Provides services to public	6	35	15	31	11	2	42	42	65
2018	Does not provide services to public	14	42	17	19	7	0	56	27	224
2017	Provides services to public	7	34	26	19	12	2	42	31	85
2017	Does not provide services to public	21	34	13	21	10	0	55	31	205
2014	Provides services to public	29	39	13	12	5	2	69	17	100
2014	Does not provide services to public	29	49	13	6	3	0	78	9	240
2011	Provides services to public	31	44	16	6	1	3	77	7	118
2011	Does not provide services to public	36	40	15	6	1	1	77	8	209

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	31	18	24	20	0	0	37	45	98
2019	Does not provide services to public	11	34	20	21	12	2	0	45	34	262

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	33	20	13	10	0	0	56	23	98
2019	Does not provide services to public	30	34	16	10	7	2	0	66	18	262
2018	Provides services to public	13	38	19	14	11	6	0	53	27	64
2018	Does not provide services to public	27	38	16	13	6	0	0	65	18	222
2017	Provides services to public	27	38	19	9	6	1	0	65	15	85
2017	Does not provide services to public	30	37	13	9	5	5	0	72	15	205
2014	Provides services to public	32	35	13	12	3	3	1	70	16	99
2014	Does not provide services to public	37	37	11	8	4	3	0	77	12	240
2011	Provides services to public	32	43	10	3	6	4	1	79	10	117
2011	Does not provide services to public	35	33	13	11	4	2	1	71	16	210
2008	Provides services to public	32	39	10	11	6	3	0	73	17	109
2008	Does not provide services to public	27	39	12	9	12	1	0	66	21	145

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	31	21	17	13	0	48	30	99
2019	Does not provide services to public	22	34	19	13	10	2	57	23	262
2018	Provides services to public	8	29	22	28	12	2	38	41	65
2018	Does not provide services to public	20	38	20	15	7	0	58	22	221

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	13	17	17	32	5	1	29	53	99
2019	Does not provide services to public	18	17	18	14	20	10	2	39	40	263
2018	Provides services to public	2	15	25	20	28	6	5	19	53	65
2018	Does not provide services to public	12	18	20	22	17	9	1	33	44	223
2017	Provides services to public	11	19	18	22	22	8	0	32	49	85
2017	Does not provide services to public	18	21	14	19	16	11	2	44	40	205
2014	Provides services to public	11	14	14	21	18	16	4	32	50	99
2014	Does not provide services to public	19	23	15	13	12	16	2	51	30	239
2011	Provides services to public	14	25	19	13	12	13	3	47	29	118
2011	Does not provide services to public	13	23	22	11	14	11	5	43	30	210

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	27	13	19	21	0	0	46	40	99
2019	Does not provide services to public	18	30	14	20	15	3	0	49	36	261
2018	Provides services to public	12	25	31	14	18	0	0	37	32	65
2018	Does not provide services to public	11	36	20	19	12	0	0	48	32	224
2017	Provides services to public	18	36	16	22	7	0	0	54	29	85
2017	Does not provide services to public	21	37	18	13	10	2	0	59	23	205
2014	Provides services to public	26	38	8	15	10	2	0	66	26	100
2014	Does not provide services to public	32	37	12	11	5	2	0	70	17	240
2011	Provides services to public	28	42	12	12	5	2	0	71	17	118
2011	Does not provide services to public	38	33	12	11	3	1	1	72	15	210
2008	Provides services to public	33	41	11	11	4	0	0	74	15	109
2008	Does not provide services to public	27	40	11	14	7	1	0	68	21	144

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	19	9	22	31	2	1	35	55	99
2019	Does not provide services to public	16	23	16	19	22	3	2	40	43	262
2018	Provides services to public	6	22	18	22	29	2	2	29	52	65
2018	Does not provide services to public	9	30	16	19	23	1	2	40	43	223
2017	Provides services to public	17	27	11	30	13	1	1	45	44	84
2017	Does not provide services to public	17	25	18	15	19	1	4	44	37	205
2014	Provides services to public	20	25	14	17	18	1	4	48	38	100
2014	Does not provide services to public	29	33	7	12	15	2	2	64	28	240
2011	Provides services to public	22	30	12	16	16	0	4	54	34	118
2011	Does not provide services to public	25	20	13	20	18	1	4	47	39	210
2008	Provides services to public	16	41	17	12	11	1	3	59	24	109
2008	Does not provide services to public	18	32	11	16	19	1	3	52	36	145

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	21	10	12	5	0	3	72	18	99
2019	Does not provide services to public	48	30	11	4	2	1	4	82	7	262

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	11	5	1	4	2	12	88	6	99
2019	Does not provide services to public	63	11	7	2	3	3	11	86	6	263

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	26	15	10	6	0	2	68	16	99
2019	Does not provide services to public	40	26	17	5	6	3	3	70	12	263

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	23	14	16	8	0	1	61	24	99
2019	Does not provide services to public	37	24	16	8	8	3	4	66	17	262

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	15	13	14	8	3	5	61	25	97
2019	Does not provide services to public	35	15	15	13	13	4	6	55	29	261

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	15	9	4	9	1	4	77	14	99
2019	Does not provide services to public	72	9	6	4	3	2	4	87	7	263

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	8	8	5	9	5	5	74	16	96
2019	Does not provide services to public	70	10	5	4	3	5	3	87	8	262

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	7	4	3	3	2	9	89	7	98
2019	Does not provide services to public	79	6	1	2	1	3	8	96	3	263

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	37	25	16	7	1	51	23	99
2019	Does not provide services to public	20	42	16	15	4	3	64	20	263
2018	Provides services to public	6	35	20	26	9	3	43	37	65
2018	Does not provide services to public	15	39	27	13	4	2	55	18	223
2017	Provides services to public	14	45	20	12	6	4	61	18	85
2017	Does not provide services to public	23	42	17	11	4	3	67	15	204

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	38	18	11	8	1	62	20	98
2019	Does not provide services to public	25	45	14	7	7	1	71	15	260
2018	Provides services to public	27	38	13	9	13	2	65	22	64
2018	Does not provide services to public	35	38	15	7	4	1	74	11	220
2017	Provides services to public	31	45	9	9	4	2	77	13	85
2017	Does not provide services to public	36	42	12	5	5	0	78	10	204
2014	Provides services to public	37	35	12	9	5	1	73	14	100
2014	Does not provide services to public	46	40	6	6	1	1	87	7	240
2011	Provides services to public	35	39	14	7	1	5	78	8	118
2011	Does not provide services to public	42	33	14	7	3	1	76	10	210

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	12	8	3	3	0	76	11	99
2019	Does not provide services to public	38	37	13	4	5	3	0	78	9	261
2018	Provides services to public	29	34	17	9	6	5	0	66	16	65
2018	Does not provide services to public	39	38	13	3	4	2	0	79	7	221
2017	Provides services to public	31	41	12	8	5	4	0	74	13	85
2017	Does not provide services to public	40	39	13	2	3	2	0	81	6	203
2014	Provides services to public	42	32	17	3	2	2	1	77	5	99
2014	Does not provide services to public	48	36	7	4	1	4	0	88	5	240

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	42	15	7	7	0	0	70	14	98
2019	Does not provide services to public	42	37	10	5	5	0	0	80	10	263
2018	Provides services to public	28	35	12	12	12	0	0	63	25	65
2018	Does not provide services to public	42	37	12	5	3	0	0	79	9	222
2017	Provides services to public	40	35	12	9	2	1	0	76	12	85
2017	Does not provide services to public	45	34	11	7	4	0	0	79	11	204
2014	Provides services to public	39	39	11	4	6	0	1	79	10	100
2014	Does not provide services to public	54	37	3	4	2	0	0	91	6	240
2011	Provides services to public	48	34	10	7	0	1	0	83	7	118
2011	Does not provide services to public	50	32	10	5	3	0	0	82	8	210
2008	Provides services to public	48	39	5	4	5	0	0	87	8	109
2008	Does not provide services to public	42	37	11	6	4	0	0	79	10	145

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	30	22	13	9	0	1	55	23	98
2019	Does not provide services to public	31	32	18	11	8	1	0	63	19	262
2018	Provides services to public	15	38	15	17	12	2	0	55	30	65
2018	Does not provide services to public	31	29	22	13	5	0	0	60	18	221
2017	Provides services to public	24	36	22	11	6	1	0	61	17	85
2017	Does not provide services to public	33	35	16	11	5	0	0	68	16	205
2014	Provides services to public	34	43	11	6	5	1	0	77	11	100
2014	Does not provide services to public	47	36	9	5	2	0	0	84	7	240
2011	Provides services to public	41	38	11	7	3	1	0	79	9	117
2011	Does not provide services to public	39	34	15	6	5	0	0	73	11	208

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	37	18	16	8	0	57	24	98
2019	Does not provide services to public	28	34	17	13	7	0	62	20	261
2018	Provides services to public	12	34	25	15	12	2	47	28	65
2018	Does not provide services to public	25	37	19	12	7	0	62	18	221
2017	Provides services to public	19	44	20	9	7	1	63	17	85
2017	Does not provide services to public	33	34	15	13	5	1	67	17	204
2014	Provides services to public	30	50	9	9	2	0	80	11	100
2014	Does not provide services to public	45	38	9	5	3	0	83	7	240
2011	Provides services to public	38	41	9	9	3	1	80	11	117
2011	Does not provide services to public	36	37	14	7	5	0	74	12	209
2008	Provides services to public	42	46	5	4	4	0	88	7	109
2008	Does not provide services to public	39	35	13	8	5	0	74	12	145

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	27	20	11	13	5	0	53	26	98
2019	Does not provide services to public	31	24	18	12	9	4	0	58	23	263
2018	Provides services to public	20	23	22	11	17	6	0	47	30	64
2018	Does not provide services to public	27	22	23	14	10	4	0	51	25	222
2017	Provides services to public	32	24	12	12	13	5	2	60	27	84
2017	Does not provide services to public	34	24	16	15	6	4	1	61	22	205
2014	Provides services to public	35	29	18	5	8	4	0	67	14	100
2014	Does not provide services to public	45	30	8	6	5	3	1	79	12	240
2011	Provides services to public	39	26	12	11	4	6	1	71	17	117
2011	Does not provide services to public	36	28	12	10	8	4	1	68	19	209
2008	Provides services to public	30	33	17	10	5	4	1	66	15	109
2008	Does not provide services to public	33	23	16	12	10	6	0	60	24	144

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	23	40	37	98
2019	Does not provide services to public	24	35	41	262
2018	Provides services to public	27	34	39	64
2018	Does not provide services to public	27	35	38	223
2017	Provides services to public	26	45	29	85
2017	Does not provide services to public	24	37	39	204
2014	Provides services to public	22	43	35	100
2014	Does not provide services to public	18	46	36	240
2011	Provides services to public	23	45	32	118
2011	Does not provide services to public	22	44	34	210

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	13	26	22	30	4	4	23
2019	Does not provide services to public	11	29	24	24	8	4	63
2018	Provides services to public	24	24	29	18	0	6	17
2018	Does not provide services to public	21	25	18	23	4	9	62
2017	Provides services to public	23	14	32	23	5	5	22
2017	Does not provide services to public	23	12	19	29	9	8	48
2014	Provides services to public	5	32	23	23	9999	17	22
2014	Does not provide services to public	19	23	12	30	9999	16	43
2011	Provides services to public	19	22	22	19	9999	19	27
2011	Does not provide services to public	15	17	21	26	9999	21	47

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	55	10	3	0	0	0	87	3	99
2019	Does not provide services to public	43	48	4	3	1	0	1	92	3	262

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	28	7	4	3	2	1	85	7	98
2019	Does not provide services to public	64	26	5	1	1	3	1	93	2	263

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	98
2019	Does not provide services to public	19	81	263
2018	Provides services to public	28	72	65
2018	Does not provide services to public	12	88	224

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	22
2019	Does not provide services to public	42	58	50
2018	Provides services to public	67	33	18
2018	Does not provide services to public	38	62	26

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	22
2019	Does not provide services to public	66	34	50
2018	Provides services to public	67	33	18
2018	Does not provide services to public	69	31	26

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	22
2019	Does not provide services to public	100	50
2018	Provides services to public	100	18
2018	Does not provide services to public	100	26

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	22
2019	Does not provide services to public	30	70	50
2018	Provides services to public	61	39	18
2018	Does not provide services to public	31	69	26

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	22
2019	Does not provide services to public	40	60	50
2018	Provides services to public	39	61	18
2018	Does not provide services to public	50	50	26

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	22
2019	Does not provide services to public	46	54	50
2018	Provides services to public	56	44	18
2018	Does not provide services to public	54	46	26

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	22
2019	Does not provide services to public	36	64	50
2018	Provides services to public	72	28	18
2018	Does not provide services to public	54	46	26

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	22
2019	Does not provide services to public	32	68	50
2018	Provides services to public	39	61	18
2018	Does not provide services to public	46	54	26

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	22
2019	Does not provide services to public	44	56	50
2018	Provides services to public	61	39	18
2018	Does not provide services to public	65	35	26

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	22
2019	Does not provide services to public	22	78	50
2018	Provides services to public	56	44	18
2018	Does not provide services to public	19	81	26

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	22
2019	Does not provide services to public	42	58	50
2018	Provides services to public	61	39	18
2018	Does not provide services to public	58	42	26

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	22
2019	Does not provide services to public	46	54	50
2018	Provides services to public	50	50	18
2018	Does not provide services to public	46	54	26

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	22
2019	Does not provide services to public	16	84	50

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	22
2019	Does not provide services to public	18	82	50
2018	Provides services to public	39	61	18
2018	Does not provide services to public	35	65	26

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	22
2019	Does not provide services to public	28	72	50

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	99
2019	Does not provide services to public	18	82	261

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	23	12	13	21	5	34	34	99
2019	Does not provide services to public	13	17	18	11	11	26	5	43	31	261
2018	Provides services to public	5	15	25	11	15	25	5	28	37	65
2018	Does not provide services to public	12	16	21	11	11	23	5	39	31	221
2017	Provides services to public	8	12	25	11	14	26	5	29	36	85
2017	Does not provide services to public	21	15	19	8	6	25	6	52	21	205
2014	Provides services to public	13	9	21	11	13	30	3	33	36	100
2014	Does not provide services to public	16	19	15	5	4	33	9	60	15	240

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	29	28	10	13	3	0	47	24	98
2019	Does not provide services to public	28	31	11	14	7	9	0	64	23	262
2018	Provides services to public	12	31	18	17	11	11	0	48	31	65
2018	Does not provide services to public	23	35	17	12	7	6	0	62	20	223
2017	Provides services to public	19	28	25	11	8	9	0	52	21	85
2017	Does not provide services to public	35	32	13	8	5	6	1	72	14	205
2014	Provides services to public	24	29	16	14	8	8	0	58	24	100
2014	Does not provide services to public	36	34	13	5	2	9	1	78	7	240
2011	Provides services to public	43	34	10	7	3	3	0	80	10	117
2011	Does not provide services to public	42	31	14	8	2	3	0	75	10	210

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	99
2019	Does not provide services to public	8	92	259
2018	Provides services to public	17	83	65
2018	Does not provide services to public	6	94	223

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	21
2018	Provides services to public	100	11
2018	Does not provide services to public	100	14

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	21
2018	Provides services to public	100	11
2018	Does not provide services to public	100	14

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	21
2018	Provides services to public	100	11
2018	Does not provide services to public	100	14

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	21

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	54	46	13
2019	Does not provide services to public	63	37	21

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	99
2019	Does not provide services to public	10	90	261

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	21	6	10	32	3	42	25	98
2019	Does not provide services to public	16	16	24	4	4	29	6	50	12	262
2018	Provides services to public	6	22	25	6	8	31	3	42	21	65
2018	Does not provide services to public	16	20	21	4	5	28	6	54	13	223
2017	Provides services to public	9	14	24	7	8	32	6	38	25	85
2017	Does not provide services to public	22	13	20	2	2	35	6	59	8	205
2014	Provides services to public	16	8	21	3	5	42	5	45	15	100
2014	Does not provide services to public	20	16	16	2	0	39	7	67	4	239

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	21	27	4	9	12	1	53	15	99
2019	Does not provide services to public	33	28	18	7	4	10	0	68	13	262
2018	Provides services to public	13	30	24	13	6	14	0	50	22	63
2018	Does not provide services to public	29	35	20	5	4	7	0	69	9	223
2017	Provides services to public	20	34	20	6	7	12	1	62	15	85
2017	Does not provide services to public	38	31	16	2	2	9	1	78	5	205
2014	Provides services to public	29	25	18	4	3	21	0	68	9	99
2014	Does not provide services to public	38	34	14	1	0	13	0	83	1	240
2011	Provides services to public	44	35	10	3	1	7	0	85	4	117
2011	Does not provide services to public	50	29	11	3	0	7	0	84	4	210

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	30	13	12	10	0	2	64	23	99
2019	Does not provide services to public	32	34	16	10	6	1	1	67	17	262
2018	Provides services to public	33	29	17	8	11	0	2	63	19	63
2018	Does not provide services to public	25	33	23	11	9	0	0	58	20	224
2017	Provides services to public	42	21	21	7	8	0	0	63	15	84
2017	Does not provide services to public	32	27	17	12	10	1	0	60	22	204

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	22	30	19	18	1	32	38	99
2019	Does not provide services to public	15	30	26	19	10	1	45	29	261
2018	Provides services to public	8	19	40	18	15	0	27	32	62
2018	Does not provide services to public	14	29	30	18	9	0	43	27	224
2017	Provides services to public	6	31	26	19	19	0	36	38	85
2017	Does not provide services to public	11	34	26	14	13	0	46	28	205

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	30	20	18	13	0	1	47	32	98
2019	Does not provide services to public	23	35	23	13	5	0	1	59	18	262
2018	Provides services to public	8	31	34	17	11	0	0	38	28	65
2018	Does not provide services to public	17	37	23	12	9	0	0	55	21	224
2017	Provides services to public	9	33	38	9	11	0	0	42	20	85
2017	Does not provide services to public	21	35	18	13	11	1	1	58	24	204

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	15	28	20	25	0	1	27	45	97
2019	Does not provide services to public	13	26	28	19	12	0	2	40	31	259
2018	Provides services to public	8	29	20	18	25	0	0	37	43	65
2018	Does not provide services to public	15	26	24	21	13	0	0	41	35	224
2017	Provides services to public	5	21	27	25	22	0	0	26	47	85
2017	Does not provide services to public	18	22	24	16	19	1	0	41	35	204

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	31	23	5	7	1	1	64	12	99
2019	Does not provide services to public	38	30	19	7	4	0	2	69	11	261
2018	Provides services to public	35	22	22	9	9	0	3	59	19	65
2018	Does not provide services to public	37	35	19	6	2	0	0	72	9	223
2017	Provides services to public	17	45	23	5	8	2	0	63	13	84
2017	Does not provide services to public	40	27	15	7	7	1	2	70	14	204

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	33	23	13	8	0	1	55	21	99
2019	Does not provide services to public	26	32	22	10	8	0	2	59	18	261
2018	Provides services to public	23	23	26	12	15	0	0	46	28	65
2018	Does not provide services to public	25	34	23	11	7	0	0	59	18	223
2017	Provides services to public	19	34	21	19	6	1	0	54	25	85
2017	Does not provide services to public	25	32	20	12	11	0	0	57	23	204

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	28	28	15	11	0	1	45	27	98
2019	Does not provide services to public	20	36	21	13	9	1	0	57	23	263
2018	Provides services to public	9	28	31	17	14	0	0	38	31	64
2018	Does not provide services to public	15	34	24	18	7	0	1	50	25	221
2017	Provides services to public	13	40	22	19	6	0	0	53	25	85
2017	Does not provide services to public	20	30	24	16	9	0	0	50	26	205

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	21	25	22	15	0	1	37	38	99
2019	Does not provide services to public	13	27	28	19	12	1	0	41	31	259
2018	Provides services to public	3	26	25	23	22	2	0	30	45	65
2018	Does not provide services to public	8	32	33	15	11	0	0	41	26	221
2017	Provides services to public	5	27	24	26	19	0	0	32	45	85
2017	Does not provide services to public	16	24	25	19	15	1	0	40	34	205

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	20	29	16	18	0	1	36	35	98
2019	Does not provide services to public	19	31	16	20	13	1	0	51	33	262
2018	Provides services to public	8	26	31	15	20	0	0	34	35	65
2018	Does not provide services to public	14	27	28	17	14	0	0	42	31	221
2017	Provides services to public	8	30	26	15	20	0	0	38	36	84
2017	Does not provide services to public	15	28	19	20	16	1	0	44	37	205

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	21	21	15	14	0	0	49	29	99
2019	Does not provide services to public	36	26	18	9	9	1	0	63	18	261

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	22	30	8	13	0	0	49	21	98
2019	Does not provide services to public	27	32	22	12	6	1	1	60	18	259
2018	Provides services to public	15	29	31	14	8	2	2	46	22	65
2018	Does not provide services to public	25	31	24	13	6	0	0	57	19	220
2017	Provides services to public	19	31	22	18	8	0	2	51	27	85
2017	Does not provide services to public	29	30	23	11	7	1	0	59	18	204

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	18	15	5	8	2	71	13	99
2019	Does not provide services to public	53	26	11	5	3	2	80	9	259
2018	Provides services to public	47	22	20	6	2	3	71	8	64
2018	Does not provide services to public	59	21	10	4	4	2	82	8	220
2017	Provides services to public	55	26	12	5	2	0	81	7	85
2017	Does not provide services to public	58	22	11	4	4	1	81	8	203

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	18	6	3	1	0	5	89	4	99
2019	Does not provide services to public	75	13	2	1	1	1	7	95	2	262
2018	Provides services to public	65	12	8	6	2	0	8	83	8	65
2018	Does not provide services to public	76	12	6	2	1	0	3	90	3	220

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	15	10	9	9	1	1	71	19	99
2019	Does not provide services to public	63	18	7	3	5	1	2	84	9	262
2018	Provides services to public	54	22	6	5	12	0	2	77	17	65
2018	Does not provide services to public	64	16	9	3	6	1	1	82	9	221
2017	Provides services to public	61	16	11	2	8	1	0	79	11	85
2017	Does not provide services to public	76	12	4	3	3	0	1	90	7	204

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	36	17	5	3	1	74	8	99
2019	Does not provide services to public	43	35	13	4	3	1	80	7	260
2018	Provides services to public	42	38	9	3	5	3	83	8	65
2018	Does not provide services to public	42	35	12	5	5	0	78	10	223
2017	Provides services to public	54	32	8	2	4	0	86	6	84
2017	Does not provide services to public	51	34	7	6	2	1	86	8	204

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	16	18	11	10	0	2	59	22	98
2019	Does not provide services to public	50	21	15	7	6	0	1	72	13	260
2018	Provides services to public	34	28	14	11	12	2	0	63	23	65
2018	Does not provide services to public	41	26	12	9	11	0	1	67	21	223
2017	Provides services to public	42	27	12	9	9	0	0	69	19	85
2017	Does not provide services to public	49	24	8	10	7	0	1	74	17	204

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	14	5	2	1	0	27	89	4	99
2019	Does not provide services to public	48	14	5	2	1	0	30	89	4	260
2018	Provides services to public	48	9	6	0	0	0	36	90	0	64
2018	Does not provide services to public	50	13	3	3	1	0	29	89	6	220
2017	Provides services to public	52	19	4	4	1	1	19	90	6	84
2017	Does not provide services to public	53	13	6	1	1	0	26	89	4	205

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	23	13	8	3	0	3	75	12	98
2019	Does not provide services to public	61	22	8	1	1	1	6	89	2	261
2018	Provides services to public	43	28	11	8	3	0	8	77	12	65
2018	Does not provide services to public	57	24	8	6	2	0	3	84	8	222
2017	Provides services to public	46	30	13	4	4	0	4	79	7	84
2017	Does not provide services to public	63	24	6	3	1	0	3	89	5	202

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	17	8	6	5	2	3	80	12	98
2019	Does not provide services to public	67	17	5	3	5	1	2	87	9	261
2018	Provides services to public	55	22	6	3	8	3	3	82	11	65
2018	Does not provide services to public	64	19	5	5	5	0	2	84	11	223
2017	Provides services to public	54	22	8	11	4	0	1	77	14	85
2017	Does not provide services to public	62	21	10	2	4	0	1	84	6	204

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	33	14	5	5	1	2	75	10	99
2019	Does not provide services to public	53	28	12	5	0	1	2	82	5	262
2018	Provides services to public	45	30	20	2	0	2	2	77	2	64
2018	Does not provide services to public	46	29	18	3	3	0	0	76	6	223
2017	Provides services to public	55	26	11	4	4	0	1	82	7	84
2017	Does not provide services to public	56	28	9	4	1	0	2	85	5	203

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	26	36	16	12	0	35	28	99
2019	Does not provide services to public	12	32	38	15	4	0	44	19	262
2018	Provides services to public	2	32	35	14	17	0	34	31	65
2018	Does not provide services to public	10	38	34	13	5	0	48	18	224
2017	Provides services to public	8	20	44	17	10	1	29	27	84
2017	Does not provide services to public	10	32	39	13	6	0	42	19	204

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	23	44	12	4	1	16	39	99
2019	Does not provide services to public	12	20	43	19	5	0	24	33	260
2018	Provides services to public	11	31	38	16	3	2	19	43	64
2018	Does not provide services to public	10	22	41	22	5	0	27	32	218
2017	Provides services to public	8	33	40	13	6	0	19	41	85
2017	Does not provide services to public	9	24	38	25	5	0	29	32	205

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	39	18	8	5	1	68	13	99
2019	Does not provide services to public	29	46	13	5	4	2	77	10	261
2018	Provides services to public	15	46	18	9	8	3	63	17	65
2018	Does not provide services to public	25	44	18	8	5	1	69	13	223
2017	Provides services to public	18	39	19	13	8	4	59	22	85
2017	Does not provide services to public	25	51	14	4	3	3	78	7	204

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	30	22	18	14	0	45	32	99
2019	Does not provide services to public	17	39	18	18	8	1	56	26	262
2018	Provides services to public	8	28	26	18	17	3	37	37	65
2018	Does not provide services to public	13	38	22	15	12	0	51	27	224
2017	Provides services to public	9	28	29	21	12	0	38	33	85
2017	Does not provide services to public	17	33	19	19	9	3	52	29	204

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	99
2019	Does not provide services to public	13	87	262
2017	Provides services to public	24	76	85
2017	Does not provide services to public	19	81	205
2014	Provides services to public	24	76	99
2014	Does not provide services to public	10	90	240

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	90	10	20
2019	Does not provide services to public	91	9	33
2017	Provides services to public	75	25	20
2017	Does not provide services to public	88	13	40
2014	Provides services to public	96	4	23
2014	Does not provide services to public	84	16	25

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	22	11	6	17	0	67	22	18
2019	Does not provide services to public	56	24	7	10	3	0	79	14	29
2017	Provides services to public	60	20	7	7	7	0	80	13	15
2017	Does not provide services to public	49	31	3	11	3	3	82	15	35
2014	Provides services to public	45	23	14	14	5	0	68	18	22
2014	Does not provide services to public	53	42	0	5	0	0	95	5	21

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	45	15	3	3	4	0	31	69	98
2019	Does not provide services to public	22	48	13	5	3	6	2	24	76	261
2018	Provides services to public	35	32	18	6	6	2	0	36	64	65
2018	Does not provide services to public	24	41	17	8	6	5	0	25	75	222
2017	Provides services to public	31	29	29	5	4	4	0	32	68	84
2017	Does not provide services to public	25	33	29	4	4	5	0	26	74	205

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	57	43	65
2019	Does not provide services to public	57	43	183

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	67	33	64
2019	Does not provide services to public	69	31	177
2018	Provides services to public	46	54	41
2018	Does not provide services to public	53	47	152

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	31	9	14	8	0	12	65	25	65
2019	Does not provide services to public	29	32	8	16	6	2	7	68	23	180
2018	Provides services to public	12	29	17	12	20	0	10	46	35	41
2018	Does not provide services to public	31	27	13	15	10	1	4	61	26	157
2017	Provides services to public	24	24	18	16	5	4	9	54	25	55
2017	Does not provide services to public	33	29	9	11	7	2	11	70	20	146

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	12	18	3	8	8	38	46	20	65
2019	Does not provide services to public	8	13	14	6	8	6	44	43	28	180
2018	Provides services to public	2	20	15	5	15	2	41	39	35	41
2018	Does not provide services to public	9	9	14	6	13	3	46	35	38	157
2017	Provides services to public	11	11	13	9	4	11	42	46	27	55
2017	Does not provide services to public	8	7	11	3	9	9	54	41	31	146

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	10	12	3	3	0	10	80	7	99
2019	Does not provide services to public	62	14	6	2	2	3	10	88	5	259
2018	Provides services to public	66	9	2	5	3	3	13	89	9	64
2018	Does not provide services to public	59	11	7	4	4	4	12	83	9	223

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for National Energy Board by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?