2019 Public Service Employee Survey Results for Library and Archives Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 40 22 0 3 0 0 75 3 33
2019 Communications or public affairs 42 44 3 12 0 0 0 85 12 36
2019 Access to information and privacy 28 60 2 11 0 0 0 87 11 45
2019 Library services 37 48 5 10 0 0 0 86 10 133
2019 Administration and operations 58 35 4 3 0 0 0 94 3 81
2019 Human resources 49 45 0 6 0 0 0 94 6 45
2019 Financial management 73 27 0 0 0 0 0 100 0 25
2019 Real property 43 35 6 8 8 0 0 78 16 16
2019 Materiel management 35 65 0 0 0 0 0 100 0 14
2019 Information management 33 57 7 3 1 0 0 89 4 77
2019 Information technology 53 37 2 5 3 0 0 90 9 66
2019 Policy 57 43 0 0 0 0 0 100 0 21
2019 Project management 43 46 5 6 0 0 0 89 6 34
2019 Other services to the public 32 47 9 7 5 0 0 80 11 46
2019 None of the above 48 39 5 5 4 0 0 87 9 105
2017 Client contact centre 21 57 10 12 0 0 0 78 12 39
2017 Communications or public affairs 53 40 0 3 3 0 0 94 6 35
2017 Access to information and privacy 34 42 4 16 4 0 0 77 19 26
2017 Library services 41 42 6 7 4 0 0 83 11 133
2017 Administration and operations 55 33 4 3 4 0 0 88 8 68
2017 Human resources 37 55 3 2 3 0 0 93 5 39
2017 Financial management 77 18 5 0 0 0 0 95 0 22
2017 Materiel management 68 32 0 0 0 0 0 100 0 12
2017 Information management 35 58 4 3 0 0 0 93 3 58
2017 Information technology 47 43 2 4 4 0 0 91 8 53
2017 Policy 50 43 0 6 0 0 0 94 6 16
2017 Project management 39 51 0 10 0 0 0 90 10 29
2017 Other services to the public 21 50 5 15 8 0 0 72 23 40
2017 None of the above 29 51 4 12 5 0 0 79 17 123
2014 Client contact centre 26 57 9 7 2 0 0 82 9 46
2014 Communications or public affairs 35 49 5 11 0 0 0 84 11 37
2014 Access to information and privacy 33 37 3 24 3 0 0 70 27 29
2014 Science and technology 67 17 0 16 0 0 0 84 16 12
2014 Library services 29 49 7 11 4 0 0 79 14 152
2014 Administration and operations 49 43 3 6 0 0 0 92 6 87
2014 Human resources 43 46 6 5 0 0 0 89 5 30
2014 Financial management 51 44 5 0 0 0 0 95 0 19
2014 Materiel management 16 63 9 12 0 0 0 79 12 17
2014 Information management 33 45 6 12 4 0 0 79 16 114
2014 Information technology 31 44 4 16 5 0 0 75 21 55
2014 Evaluation 47 47 0 7 0 0 0 93 7 15
2014 Other services to the public 28 38 13 15 5 0 0 67 20 38
2014 None of the above 23 56 7 9 5 0 0 80 14 135

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 38 12 3 3 0 0 81 7 33
2019 Communications or public affairs 51 33 13 3 0 0 0 84 3 36
2019 Access to information and privacy 63 21 9 7 0 0 0 85 7 45
2019 Library services 60 29 4 4 2 0 0 89 7 133
2019 Administration and operations 57 33 4 7 0 0 0 90 7 81
2019 Human resources 50 36 2 10 2 0 0 85 12 45
2019 Financial management 69 23 4 4 0 0 0 92 4 25
2019 Real property 57 26 6 12 0 0 0 82 12 16
2019 Materiel management 71 14 0 8 6 0 0 85 15 13
2019 Information management 60 28 4 5 3 0 0 88 8 77
2019 Information technology 61 18 9 8 4 0 0 79 12 66
2019 Policy 62 28 0 10 0 0 0 90 10 21
2019 Project management 62 38 0 0 0 0 0 100 0 34
2019 Other services to the public 58 27 2 10 2 0 0 86 13 46
2019 None of the above 60 25 8 6 1 0 0 85 7 105
2017 Client contact centre 31 44 5 13 5 0 2 77 18 39
2017 Communications or public affairs 62 24 6 8 0 0 0 86 8 35
2017 Access to information and privacy 69 23 4 4 0 0 0 92 4 26
2017 Library services 60 30 4 5 1 0 0 91 6 134
2017 Administration and operations 50 34 9 4 3 0 0 84 7 68
2017 Human resources 44 39 10 7 0 0 0 83 7 39
2017 Financial management 50 36 13 0 0 0 0 87 0 22
2017 Materiel management 83 17 0 0 0 0 0 100 0 12
2017 Information management 54 28 9 7 3 0 0 81 10 58
2017 Information technology 50 30 11 7 2 0 0 79 9 54
2017 Policy 61 13 6 20 0 0 0 74 20 16
2017 Project management 48 35 7 10 0 0 0 83 10 29
2017 Other services to the public 70 22 3 2 3 0 0 92 5 40
2017 None of the above 53 33 3 6 3 0 1 87 10 123
2014 Client contact centre 43 24 20 8 5 0 0 67 13 46
2014 Communications or public affairs 52 32 5 11 0 0 0 84 11 37
2014 Access to information and privacy 52 30 8 7 3 0 0 82 10 29
2014 Science and technology 74 17 0 9 0 0 0 91 9 12
2014 Library services 59 29 6 4 1 0 0 89 6 152
2014 Administration and operations 50 33 8 8 1 0 0 83 9 87
2014 Human resources 46 35 10 6 3 0 0 81 10 30
2014 Financial management 15 52 18 16 0 0 0 67 16 19
2014 Materiel management 70 19 5 0 0 0 7 95 0 17
2014 Information management 52 30 7 9 2 0 1 83 10 114
2014 Information technology 48 31 7 14 0 0 0 78 14 55
2014 Evaluation 47 47 7 0 0 0 0 93 0 15
2014 Other services to the public 57 29 5 7 2 0 0 85 10 38
2014 None of the above 54 29 8 6 3 0 0 83 9 135

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 46 6 7 0 0 0 87 7 33
2019 Communications or public affairs 48 46 5 0 0 0 0 95 0 36
2019 Access to information and privacy 53 38 6 3 0 0 0 91 3 45
2019 Library services 47 37 8 5 3 0 0 84 8 132
2019 Administration and operations 56 33 5 4 1 0 0 90 5 81
2019 Human resources 52 37 0 11 0 0 0 89 11 45
2019 Financial management 75 25 0 0 0 0 0 100 0 25
2019 Real property 31 35 6 20 8 0 0 67 27 16
2019 Materiel management 56 21 7 8 8 0 0 77 15 14
2019 Information management 49 37 5 8 1 0 0 86 9 77
2019 Information technology 56 32 6 4 2 0 0 88 6 66
2019 Policy 66 29 5 0 0 0 0 95 0 21
2019 Project management 47 38 6 6 3 0 0 85 9 34
2019 Other services to the public 36 45 7 6 7 0 0 80 13 46
2019 None of the above 51 33 4 11 2 0 0 84 12 104
2017 Client contact centre 36 50 8 5 0 0 0 87 5 39
2017 Communications or public affairs 62 29 6 3 0 0 0 91 3 35
2017 Access to information and privacy 36 44 0 20 0 0 0 80 20 25
2017 Library services 51 37 5 4 2 0 2 89 5 134
2017 Administration and operations 46 38 9 4 3 0 0 84 8 67
2017 Human resources 50 31 11 5 2 0 0 82 7 39
2017 Financial management 63 29 0 5 4 0 0 91 9 22
2017 Materiel management 48 44 0 8 0 0 0 92 8 12
2017 Information management 49 37 9 5 0 0 0 86 5 58
2017 Information technology 45 39 7 2 7 0 0 84 9 54
2017 Policy 55 32 6 6 0 0 0 87 6 16
2017 Project management 66 24 7 0 3 0 0 90 3 29
2017 Other services to the public 34 36 12 18 0 0 0 70 18 40
2017 None of the above 43 40 4 9 4 0 0 83 13 123
2014 Client contact centre 32 50 7 9 2 0 0 82 11 46
2014 Communications or public affairs 60 27 3 5 5 0 0 87 11 37
2014 Access to information and privacy 43 37 10 10 0 0 0 80 10 29
2014 Science and technology 49 33 18 0 0 0 0 82 0 12
2014 Library services 39 45 9 6 1 0 0 84 7 152
2014 Administration and operations 55 30 8 7 1 0 0 85 8 87
2014 Human resources 40 56 0 5 0 0 0 95 5 30
2014 Financial management 46 49 0 0 5 0 0 95 5 19
2014 Materiel management 28 47 7 12 7 0 0 75 18 17
2014 Information management 47 37 6 5 4 0 0 84 10 113
2014 Information technology 37 41 11 9 2 0 0 78 11 55
2014 Evaluation 40 47 7 0 7 0 0 87 7 15
2014 Other services to the public 37 37 5 17 5 0 0 73 22 38
2014 None of the above 43 45 3 7 3 0 0 88 9 135

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 44 6 14 0 0 0 80 14 33
2019 Communications or public affairs 49 32 11 6 0 3 0 83 6 36
2019 Access to information and privacy 31 42 11 8 9 0 0 73 17 44
2019 Library services 24 51 10 12 2 0 0 75 15 133
2019 Administration and operations 40 42 6 11 0 0 0 83 11 81
2019 Human resources 34 51 6 6 2 0 0 85 8 45
2019 Financial management 42 50 8 0 0 0 0 92 0 25
2019 Real property 23 37 26 14 0 0 0 61 14 16
2019 Materiel management 29 49 0 15 8 0 0 77 23 14
2019 Information management 41 40 9 8 1 0 0 81 10 76
2019 Information technology 38 31 20 7 2 2 0 71 9 65
2019 Policy 43 43 4 5 5 0 0 85 10 21
2019 Project management 39 40 11 6 3 0 0 79 10 34
2019 Other services to the public 30 48 9 6 7 0 0 79 13 46
2019 None of the above 34 41 10 15 0 0 0 75 15 105
2018 Client contact centre 27 56 10 3 4 0 0 82 7 27
2018 Communications or public affairs 37 30 20 10 0 0 3 69 10 30
2018 Access to information and privacy 37 50 14 0 0 0 0 86 0 28
2018 Library services 27 60 7 5 1 0 0 87 6 109
2018 Administration and operations 26 49 9 15 1 0 0 75 16 64
2018 Human resources 24 51 8 14 3 0 0 75 17 35
2018 Financial management 31 51 13 4 0 0 0 82 4 23
2018 Real property 39 28 24 0 9 0 0 67 9 10
2018 Materiel management 34 58 0 0 8 0 0 92 8 11
2018 Information management 23 58 8 8 3 0 0 80 11 59
2018 Information technology 34 41 19 5 2 0 0 75 7 59
2018 Policy 51 37 12 0 0 0 0 88 0 19
2018 Project management 36 41 16 7 0 0 0 77 7 30
2018 Other services to the public 28 54 10 8 0 0 0 82 8 37
2018 None of the above 33 43 7 13 4 0 0 75 17 81
2017 Client contact centre 36 41 13 8 2 0 0 77 10 39
2017 Communications or public affairs 51 26 15 3 6 0 0 77 9 35
2017 Access to information and privacy 43 30 11 12 4 0 0 73 16 26
2017 Library services 34 45 9 8 2 1 1 81 11 133
2017 Administration and operations 38 43 10 4 3 0 1 82 7 68
2017 Human resources 28 39 11 12 8 0 2 68 21 39
2017 Financial management 42 30 18 9 0 0 0 73 9 22
2017 Materiel management 23 61 0 16 0 0 0 84 16 12
2017 Information management 37 43 8 12 0 0 0 80 12 58
2017 Information technology 24 39 17 11 10 0 0 63 20 54
2017 Policy 42 51 0 0 6 0 0 94 6 16
2017 Project management 38 45 3 14 0 0 0 83 14 29
2017 Other services to the public 26 44 10 15 5 0 0 70 20 40
2017 None of the above 21 51 11 13 3 0 1 73 16 122
2014 Client contact centre 18 50 19 13 0 0 0 69 13 46
2014 Communications or public affairs 44 35 14 5 3 0 0 78 8 37
2014 Access to information and privacy 33 30 10 24 3 0 0 63 27 29
2014 Science and technology 26 58 0 16 0 0 0 84 16 12
2014 Library services 29 47 9 9 4 0 2 77 14 152
2014 Administration and operations 33 40 10 11 4 0 2 74 15 87
2014 Human resources 24 52 18 6 0 0 0 76 6 30
2014 Financial management 21 62 5 6 5 0 0 83 11 19
2014 Materiel management 36 27 0 37 0 0 0 63 37 17
2014 Information management 30 43 9 12 5 0 0 73 18 114
2014 Information technology 18 42 13 24 2 0 2 61 26 55
2014 Evaluation 33 40 13 13 0 0 0 73 13 15
2014 Other services to the public 23 28 21 20 8 0 0 51 28 38
2014 None of the above 28 37 14 14 6 0 0 65 20 135

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 52 6 0 0 0 0 94 0 31
2019 Communications or public affairs 64 22 8 6 0 0 0 86 6 36
2019 Access to information and privacy 52 36 11 2 0 0 0 87 2 45
2019 Library services 41 43 5 10 0 1 0 85 10 131
2019 Administration and operations 61 26 6 7 0 0 0 87 7 81
2019 Human resources 53 37 7 3 0 0 0 90 3 45
2019 Financial management 64 32 4 0 0 0 0 96 0 24
2019 Real property 41 37 6 16 0 0 0 78 16 16
2019 Materiel management 52 34 0 6 8 0 0 86 14 14
2019 Information management 49 38 10 1 1 0 0 87 3 77
2019 Information technology 59 27 5 7 0 2 0 88 7 66
2019 Policy 62 25 0 14 0 0 0 86 14 21
2019 Project management 67 23 3 7 0 0 0 90 7 34
2019 Other services to the public 50 31 11 4 4 0 0 80 9 46
2019 None of the above 51 34 9 6 0 0 0 86 6 105
2017 Client contact centre 39 54 8 0 0 0 0 92 0 39
2017 Communications or public affairs 51 40 3 6 0 0 0 91 6 35
2017 Access to information and privacy 61 23 8 4 0 0 4 88 4 26
2017 Library services 48 42 4 5 1 0 0 90 6 134
2017 Administration and operations 53 39 5 3 0 0 0 92 3 67
2017 Human resources 40 45 5 10 0 0 0 85 10 39
2017 Financial management 65 35 0 0 0 0 0 100 0 22
2017 Materiel management 25 75 0 0 0 0 0 100 0 12
2017 Information management 43 48 7 2 0 0 0 91 2 58
2017 Information technology 51 35 6 7 2 0 0 86 9 54
2017 Policy 52 34 0 14 0 0 0 86 14 15
2017 Project management 56 38 0 7 0 0 0 93 7 29
2017 Other services to the public 39 32 26 2 0 0 0 72 2 40
2017 None of the above 40 41 11 6 2 0 1 81 8 123
2014 Client contact centre 31 41 21 5 2 0 0 72 7 46
2014 Communications or public affairs 54 30 8 5 0 3 0 86 5 37
2014 Access to information and privacy 29 54 7 10 0 0 0 83 10 29
2014 Science and technology 59 41 0 0 0 0 0 100 0 12
2014 Library services 38 43 10 6 2 1 0 82 8 152
2014 Administration and operations 48 36 9 7 0 0 0 84 7 87
2014 Human resources 60 34 6 0 0 0 0 94 0 30
2014 Financial management 25 65 5 0 0 0 5 95 0 19
2014 Materiel management 50 38 12 0 0 0 0 88 0 17
2014 Information management 49 36 10 4 2 0 0 84 6 114
2014 Information technology 38 40 14 4 4 0 0 78 7 55
2014 Evaluation 67 20 7 0 7 0 0 87 7 15
2014 Other services to the public 41 35 11 5 8 0 0 76 13 38
2014 None of the above 41 45 9 3 2 0 1 86 5 135

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 37 12 9 3 3 2 75 13 33
2019 Communications or public affairs 67 27 3 3 0 0 0 95 3 36
2019 Access to information and privacy 41 33 13 6 4 0 2 76 10 45
2019 Library services 39 35 13 9 2 1 1 76 11 132
2019 Administration and operations 53 34 4 7 1 0 1 88 8 81
2019 Human resources 42 36 6 13 2 0 0 79 15 44
2019 Financial management 54 39 8 0 0 0 0 92 0 25
2019 Real property 43 37 6 6 8 0 0 80 14 16
2019 Materiel management 64 8 13 8 8 0 0 72 15 14
2019 Information management 59 28 7 3 1 0 1 89 4 77
2019 Information technology 57 24 9 3 3 3 0 84 6 66
2019 Policy 62 24 8 5 0 0 0 86 5 21
2019 Project management 64 24 3 3 3 3 0 91 6 34
2019 Other services to the public 45 26 12 10 4 0 3 73 15 46
2019 None of the above 52 22 12 9 4 1 1 75 12 105
2018 Client contact centre 32 46 14 4 4 0 0 79 8 27
2018 Communications or public affairs 43 54 3 0 0 0 0 97 0 30
2018 Access to information and privacy 39 52 3 3 0 0 3 93 3 28
2018 Library services 47 32 8 7 5 1 0 80 12 109
2018 Administration and operations 56 27 8 2 7 0 0 83 9 64
2018 Human resources 30 40 8 16 5 0 0 71 21 36
2018 Financial management 45 46 9 0 0 0 0 91 0 22
2018 Real property 61 30 0 9 0 0 0 91 9 10
2018 Materiel management 50 19 23 0 8 0 0 69 8 11
2018 Information management 53 37 9 2 0 0 0 89 2 59
2018 Information technology 50 33 9 5 2 2 0 84 7 57
2018 Policy 62 34 4 0 0 0 0 96 0 19
2018 Project management 56 23 14 7 0 0 0 79 7 30
2018 Other services to the public 46 25 13 11 5 0 0 71 16 36
2018 None of the above 51 31 10 2 1 4 0 86 4 82
2017 Client contact centre 30 54 8 5 0 0 3 87 5 39
2017 Communications or public affairs 54 22 12 6 6 0 0 76 12 35
2017 Access to information and privacy 41 23 12 8 8 0 8 70 17 26
2017 Library services 47 33 9 4 3 2 1 83 7 134
2017 Administration and operations 53 28 9 5 4 0 0 82 9 67
2017 Human resources 31 40 12 7 5 0 5 75 13 39
2017 Financial management 61 34 5 0 0 0 0 95 0 22
2017 Materiel management 52 31 8 0 9 0 0 83 9 12
2017 Information management 62 28 7 2 2 0 0 89 3 58
2017 Information technology 43 37 13 2 3 0 2 81 5 54
2017 Policy 44 37 0 0 13 0 6 86 14 16
2017 Project management 59 34 7 0 0 0 0 93 0 29
2017 Other services to the public 40 35 10 13 2 0 0 75 15 40
2017 None of the above 47 27 11 9 3 2 1 76 12 123
2014 Client contact centre 30 45 13 7 5 0 0 75 12 46
2014 Communications or public affairs 49 37 8 3 3 0 0 86 5 37
2014 Access to information and privacy 27 35 20 14 0 4 0 65 14 29
2014 Science and technology 75 16 9 0 0 0 0 91 0 12
2014 Library services 35 34 18 6 6 0 1 70 12 152
2014 Administration and operations 47 33 10 7 2 0 0 80 9 86
2014 Human resources 35 52 10 3 0 0 0 87 3 30
2014 Financial management 35 59 0 6 0 0 0 94 6 19
2014 Materiel management 22 48 16 7 7 0 0 70 13 17
2014 Information management 44 29 14 7 3 2 2 75 11 114
2014 Information technology 38 33 15 5 7 0 2 72 13 55
2014 Evaluation 67 20 13 0 0 0 0 87 0 15
2014 Other services to the public 37 31 12 7 11 0 2 70 18 38
2014 None of the above 33 38 11 10 4 2 2 74 14 135

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 44 10 6 0 0 3 83 7 33
2019 Communications or public affairs 41 34 22 0 3 0 0 75 3 36
2019 Access to information and privacy 38 47 8 2 5 0 0 85 7 45
2019 Library services 39 46 7 6 1 0 0 85 7 133
2019 Administration and operations 42 40 10 6 3 0 0 82 9 80
2019 Human resources 35 52 8 4 0 0 0 87 4 45
2019 Financial management 50 46 4 0 0 0 0 96 0 25
2019 Real property 29 49 6 8 8 0 0 78 16 16
2019 Materiel management 58 36 6 0 0 0 0 94 0 14
2019 Information management 45 35 12 8 0 0 0 80 8 76
2019 Information technology 41 37 16 4 2 0 0 78 6 66
2019 Policy 57 23 15 5 0 0 0 80 5 21
2019 Project management 47 35 14 0 3 0 0 82 3 34
2019 Other services to the public 48 32 14 4 2 0 0 79 7 46
2019 None of the above 54 26 7 8 5 0 0 81 12 105
2018 Client contact centre 35 51 7 7 0 0 0 86 7 26
2018 Communications or public affairs 30 53 14 3 0 0 0 83 3 30
2018 Access to information and privacy 56 26 17 0 0 0 0 83 0 28
2018 Library services 42 37 10 7 3 1 0 80 10 109
2018 Administration and operations 37 46 5 12 0 0 0 83 12 64
2018 Human resources 29 47 11 8 5 0 0 76 13 36
2018 Financial management 38 45 13 4 0 0 0 83 4 23
2018 Materiel management 31 47 0 13 9 0 0 78 22 10
2018 Information management 42 39 10 3 5 0 0 81 9 58
2018 Information technology 29 44 20 5 2 0 0 73 7 59
2018 Policy 35 49 16 0 0 0 0 84 0 19
2018 Project management 56 37 7 0 0 0 0 93 0 30
2018 Other services to the public 46 31 14 6 3 0 0 77 8 35
2018 None of the above 49 37 4 7 1 0 1 88 9 82
2017 Client contact centre 30 55 8 5 2 0 0 85 7 39
2017 Communications or public affairs 52 34 9 6 0 0 0 86 6 35
2017 Access to information and privacy 46 30 8 8 4 0 4 79 13 26
2017 Library services 40 49 5 4 2 0 0 90 5 134
2017 Administration and operations 45 37 12 2 4 0 0 82 6 68
2017 Human resources 36 45 15 5 0 0 0 81 5 39
2017 Financial management 52 40 4 4 0 0 0 91 4 22
2017 Materiel management 17 50 25 9 0 0 0 67 9 12
2017 Information management 52 29 9 7 4 0 0 81 10 58
2017 Information technology 32 41 13 9 6 0 0 72 15 54
2017 Policy 31 37 19 12 0 0 0 68 12 16
2017 Project management 46 48 7 0 0 0 0 93 0 29
2017 Other services to the public 37 45 7 8 3 0 0 82 10 40
2017 None of the above 39 45 7 6 4 0 0 83 10 123
2014 Client contact centre 29 51 13 4 2 0 0 80 6 46
2014 Communications or public affairs 36 48 3 11 3 0 0 84 13 37
2014 Access to information and privacy 38 46 3 13 0 0 0 84 13 29
2014 Science and technology 41 35 16 8 0 0 0 76 8 12
2014 Library services 28 48 14 6 4 0 0 76 10 151
2014 Administration and operations 29 47 12 7 4 1 0 77 11 87
2014 Human resources 36 48 13 3 0 0 0 84 3 30
2014 Financial management 15 41 30 6 8 0 0 56 14 19
2014 Materiel management 13 35 27 25 0 0 0 48 25 17
2014 Information management 35 36 13 10 6 0 0 71 16 114
2014 Information technology 22 49 16 9 4 0 0 71 13 55
2014 Evaluation 27 53 20 0 0 0 0 80 0 15
2014 Other services to the public 43 29 10 5 12 0 0 73 17 38
2014 None of the above 32 45 14 3 5 1 0 78 8 135

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 42 21 12 3 0 0 64 14 33
2019 Communications or public affairs 36 48 5 5 3 3 0 86 9 36
2019 Access to information and privacy 22 55 13 10 0 0 0 77 10 45
2019 Library services 31 37 14 8 9 0 1 69 17 133
2019 Administration and operations 42 38 12 4 4 0 0 80 7 81
2019 Human resources 30 58 2 9 2 0 0 87 11 44
2019 Financial management 50 31 12 8 0 0 0 81 8 25
2019 Real property 23 43 12 6 16 0 0 67 22 16
2019 Materiel management 43 34 15 8 0 0 0 77 8 14
2019 Information management 30 47 17 4 1 1 0 78 6 77
2019 Information technology 38 39 11 6 3 2 2 79 10 66
2019 Policy 38 47 10 5 0 0 0 85 5 21
2019 Project management 49 36 3 6 7 0 0 84 13 34
2019 Other services to the public 37 25 16 8 14 0 0 62 22 46
2019 None of the above 37 37 9 9 9 0 0 74 18 105
2018 Client contact centre 25 38 33 0 4 0 0 63 4 27
2018 Communications or public affairs 30 37 13 20 0 0 0 67 20 30
2018 Access to information and privacy 37 31 14 9 4 5 0 71 14 28
2018 Library services 24 43 10 11 11 0 0 68 22 109
2018 Administration and operations 46 27 13 6 9 0 0 72 15 64
2018 Human resources 32 39 3 21 5 0 0 71 27 36
2018 Financial management 30 40 17 9 4 0 0 70 13 23
2018 Real property 63 28 0 0 9 0 0 91 9 10
2018 Materiel management 39 26 27 8 0 0 0 65 8 11
2018 Information management 34 44 10 7 5 0 0 78 12 59
2018 Information technology 29 37 22 5 7 0 0 66 13 56
2018 Policy 45 28 16 11 0 0 0 73 11 19
2018 Project management 40 30 17 3 9 0 0 70 13 30
2018 Other services to the public 44 23 12 11 10 0 0 67 21 37
2018 None of the above 29 38 11 18 1 2 0 69 20 82
2017 Client contact centre 15 49 17 13 5 0 0 65 19 38
2017 Communications or public affairs 37 32 15 8 9 0 0 68 17 35
2017 Access to information and privacy 34 35 16 4 8 4 0 72 12 26
2017 Library services 26 41 14 13 5 0 1 68 18 134
2017 Administration and operations 41 34 15 3 7 0 0 75 11 68
2017 Human resources 28 28 22 19 0 2 0 58 20 39
2017 Financial management 29 36 18 13 4 0 0 65 17 22
2017 Materiel management 17 25 43 0 9 7 0 44 10 12
2017 Information management 36 40 12 5 7 0 0 76 12 58
2017 Information technology 24 27 18 19 9 2 0 52 29 54
2017 Policy 43 25 19 13 0 0 0 68 13 16
2017 Project management 38 42 7 7 3 0 3 83 10 29
2017 Other services to the public 30 32 12 10 15 0 0 62 25 40
2017 None of the above 25 36 14 11 14 0 0 61 24 123
2014 Client contact centre 31 32 22 8 7 0 0 62 15 46
2014 Communications or public affairs 49 32 3 13 3 0 0 81 16 37
2014 Access to information and privacy 7 41 25 20 3 3 0 50 24 29
2014 Science and technology 8 58 9 25 0 0 0 66 25 12
2014 Library services 25 38 18 11 8 0 1 63 19 152
2014 Administration and operations 33 32 14 14 6 1 0 66 20 87
2014 Human resources 18 29 26 21 6 0 0 47 28 30
2014 Financial management 10 64 21 5 0 0 0 74 5 19
2014 Materiel management 11 30 28 18 13 0 0 40 32 17
2014 Information management 29 34 17 9 10 1 0 63 20 114
2014 Information technology 17 36 22 15 11 0 0 53 25 55
2014 Evaluation 27 60 13 0 0 0 0 87 0 15
2014 Other services to the public 21 31 12 28 8 0 0 52 36 38
2014 None of the above 23 43 15 9 8 1 1 68 17 135

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 51 14 6 0 0 0 80 6 33
2019 Communications or public affairs 43 32 14 11 0 0 0 75 11 36
2019 Access to information and privacy 39 35 14 8 4 0 0 74 12 45
2019 Library services 35 42 14 6 3 0 0 77 9 133
2019 Administration and operations 53 29 10 7 2 0 0 82 8 80
2019 Human resources 34 47 5 12 0 0 3 83 12 43
2019 Financial management 50 39 12 0 0 0 0 88 0 25
2019 Real property 23 39 12 20 6 0 0 63 26 16
2019 Materiel management 41 51 0 8 0 0 0 92 8 14
2019 Information management 35 50 10 5 0 0 0 85 5 75
2019 Information technology 32 43 13 10 2 0 0 75 12 66
2019 Policy 43 38 8 10 0 0 0 81 10 21
2019 Project management 35 54 6 6 0 0 0 88 6 34
2019 Other services to the public 40 44 3 11 2 0 0 84 13 46
2019 None of the above 47 40 4 6 2 0 1 87 8 105
2018 Client contact centre 41 40 19 0 0 0 0 81 0 27
2018 Communications or public affairs 31 40 13 7 9 0 0 71 16 30
2018 Access to information and privacy 35 42 19 3 0 0 0 77 3 28
2018 Library services 35 43 14 5 3 0 0 78 8 108
2018 Administration and operations 43 40 7 3 6 0 0 84 9 64
2018 Human resources 43 37 7 11 3 0 0 80 13 36
2018 Financial management 22 65 9 4 0 0 0 87 4 23
2018 Real property 28 54 9 0 9 0 0 82 9 10
2018 Materiel management 54 28 0 9 9 0 0 83 17 10
2018 Information management 30 52 6 8 3 0 0 82 12 59
2018 Information technology 38 29 20 10 3 0 0 67 13 59
2018 Policy 51 39 5 6 0 0 0 89 6 19
2018 Project management 40 40 13 7 0 0 0 80 7 30
2018 Other services to the public 41 41 11 5 3 0 0 82 8 37
2018 None of the above 35 49 10 2 4 0 0 84 6 81
2017 Client contact centre 23 62 5 2 5 0 2 87 8 39
2017 Communications or public affairs 28 35 17 14 6 0 0 63 20 35
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 26
2017 Library services 38 43 8 9 1 0 0 81 11 134
2017 Administration and operations 31 44 15 6 3 0 1 76 9 68
2017 Human resources 32 48 15 5 0 0 0 80 5 39
2017 Financial management 31 52 13 4 0 0 0 83 4 22
2017 Materiel management 17 58 17 0 9 0 0 75 9 12
2017 Information management 38 52 7 3 0 0 0 89 3 58
2017 Information technology 16 50 13 13 6 2 0 68 19 54
2017 Policy 30 45 19 6 0 0 0 75 6 16
2017 Project management 28 49 10 7 7 0 0 76 14 29
2017 Other services to the public 35 50 7 5 3 0 0 85 7 40
2017 None of the above 33 45 9 9 4 0 0 78 13 123

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 68 3 0 0 0 0 97 0 32
2019 Communications or public affairs 39 42 13 6 0 0 0 81 6 36
2019 Access to information and privacy 53 39 2 4 2 0 0 92 6 45
2019 Library services 46 40 9 4 1 0 0 86 5 133
2019 Administration and operations 52 39 8 1 0 0 0 91 1 81
2019 Human resources 41 52 4 0 2 0 0 94 2 45
2019 Financial management 73 23 4 0 0 0 0 96 0 25
2019 Real property 37 51 12 0 0 0 0 88 0 16
2019 Materiel management 64 36 0 0 0 0 0 100 0 14
2019 Information management 57 35 7 0 0 0 0 93 0 77
2019 Information technology 42 42 8 7 0 0 0 85 7 66
2019 Policy 67 28 5 0 0 0 0 95 0 21
2019 Project management 53 39 3 3 0 3 0 95 3 34
2019 Other services to the public 64 25 2 6 3 0 0 89 9 46
2019 None of the above 61 30 5 3 2 0 0 91 4 104
2018 Client contact centre 59 38 4 0 0 0 0 96 0 27
2018 Communications or public affairs 43 50 7 0 0 0 0 93 0 30
2018 Access to information and privacy 72 28 0 0 0 0 0 100 0 28
2018 Library services 48 40 6 5 1 0 0 88 6 109
2018 Administration and operations 56 34 8 2 0 0 0 90 2 64
2018 Human resources 42 46 7 5 0 0 0 88 5 36
2018 Financial management 33 54 13 0 0 0 0 87 0 22
2018 Real property 49 33 9 0 9 0 0 82 9 10
2018 Materiel management 38 54 0 8 0 0 0 92 8 11
2018 Information management 50 39 9 0 2 0 0 89 2 60
2018 Information technology 49 34 14 2 2 0 0 83 4 58
2018 Policy 56 44 0 0 0 0 0 100 0 19
2018 Project management 60 34 0 3 0 0 3 97 3 30
2018 Other services to the public 55 37 5 2 0 0 0 92 2 37
2018 None of the above 55 30 6 8 1 0 0 85 9 82
2017 Client contact centre 35 55 2 8 0 0 0 90 8 39
2017 Communications or public affairs 37 41 12 6 3 3 0 79 9 35
2017 Access to information and privacy 66 19 8 4 4 0 0 84 8 26
2017 Library services 48 37 10 3 1 1 0 86 4 134
2017 Administration and operations 44 36 7 6 4 0 3 82 10 68
2017 Human resources 40 55 5 0 0 0 0 95 0 39
2017 Financial management 39 52 5 4 0 0 0 91 4 22
2017 Materiel management 43 57 0 0 0 0 0 100 0 12
2017 Information management 46 38 11 4 2 0 0 84 5 58
2017 Information technology 43 35 11 6 4 2 0 79 9 54
2017 Policy 31 38 19 12 0 0 0 68 12 16
2017 Project management 52 34 7 3 3 0 0 86 7 29
2017 Other services to the public 50 38 10 0 3 0 0 88 3 40
2017 None of the above 41 43 8 4 2 1 0 85 6 123
2014 Client contact centre 31 49 14 5 2 0 0 79 7 46
2014 Communications or public affairs 49 40 3 5 3 0 0 89 8 37
2014 Access to information and privacy 36 47 6 7 0 3 0 86 7 29
2014 Science and technology 42 50 8 0 0 0 0 92 0 12
2014 Library services 40 42 9 6 3 1 0 83 8 152
2014 Administration and operations 44 42 8 5 0 1 0 87 5 87
2014 Human resources 37 49 10 4 0 0 0 87 4 30
2014 Financial management 10 62 23 5 0 0 0 72 5 19
2014 Materiel management 43 39 12 7 0 0 0 82 7 17
2014 Information management 45 38 12 2 3 0 1 84 4 114
2014 Information technology 31 54 7 5 2 0 0 86 7 55
2014 Evaluation 53 27 20 0 0 0 0 80 0 15
2014 Other services to the public 29 54 7 5 0 2 3 87 5 38
2014 None of the above 48 39 6 4 2 1 0 87 7 135

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 50 19 9 0 0 0 72 9 33
2019 Communications or public affairs 34 44 13 6 3 0 0 78 9 36
2019 Access to information and privacy 31 52 12 4 0 0 0 84 4 45
2019 Library services 34 34 14 10 7 0 0 68 17 133
2019 Administration and operations 45 37 11 5 2 0 0 82 7 81
2019 Human resources 23 64 4 6 2 0 0 87 8 45
2019 Financial management 60 32 4 4 0 0 0 92 4 24
2019 Real property 41 20 18 6 16 0 0 61 22 16
2019 Materiel management 49 28 0 15 8 0 0 77 23 14
2019 Information management 35 45 13 7 0 0 0 80 7 77
2019 Information technology 39 32 15 7 3 2 2 73 11 66
2019 Policy 57 28 10 5 0 0 0 86 5 21
2019 Project management 42 40 14 0 3 0 0 83 3 34
2019 Other services to the public 49 22 4 9 15 0 0 71 24 46
2019 None of the above 45 30 10 9 6 1 0 75 15 105
2018 Client contact centre 28 44 16 8 4 0 0 72 12 27
2018 Communications or public affairs 37 38 13 13 0 0 0 74 13 30
2018 Access to information and privacy 45 41 6 4 4 0 0 86 8 28
2018 Library services 31 39 15 6 8 1 0 70 15 109
2018 Administration and operations 34 46 5 7 8 0 0 80 15 63
2018 Human resources 26 39 8 21 5 0 0 65 27 36
2018 Financial management 28 40 28 0 5 0 0 68 5 22
2018 Real property 49 42 0 0 9 0 0 91 9 10
2018 Materiel management 39 42 0 19 0 0 0 81 19 11
2018 Information management 34 44 8 5 8 0 0 78 13 60
2018 Information technology 33 41 19 5 2 0 0 74 7 58
2018 Policy 45 34 16 6 0 0 0 78 6 19
2018 Project management 43 44 10 0 3 0 0 87 3 30
2018 Other services to the public 37 32 13 8 11 0 0 68 19 37
2018 None of the above 28 44 11 11 4 1 0 74 15 81
2017 Client contact centre 19 42 19 10 10 0 0 61 20 39
2017 Communications or public affairs 37 35 20 0 9 0 0 71 9 35
2017 Access to information and privacy 42 35 12 7 4 0 0 77 11 26
2017 Library services 35 37 14 7 7 0 0 72 14 133
2017 Administration and operations 37 35 14 9 6 0 0 72 15 68
2017 Human resources 25 46 12 15 0 2 0 73 15 39
2017 Financial management 30 44 14 9 4 0 0 73 13 22
2017 Materiel management 25 25 50 0 0 0 0 50 0 12
2017 Information management 45 27 16 9 3 0 0 72 12 58
2017 Information technology 32 32 17 13 7 0 0 63 20 54
2017 Policy 36 38 13 13 0 0 0 74 13 16
2017 Project management 42 38 13 3 3 0 0 80 7 29
2017 Other services to the public 35 27 13 18 7 0 0 62 25 40
2017 None of the above 31 33 13 11 12 1 0 64 23 123

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 47 10 3 0 3 0 87 3 33
2019 Communications or public affairs 46 35 19 0 0 0 0 81 0 36
2019 Access to information and privacy 59 33 7 0 0 0 0 93 0 44
2019 Library services 51 37 8 1 2 0 0 88 4 133
2019 Administration and operations 55 30 14 1 0 0 0 85 1 80
2019 Human resources 46 41 11 0 2 0 0 87 2 43
2019 Financial management 69 23 8 0 0 0 0 92 0 25
2019 Real property 71 24 6 0 0 0 0 94 0 16
2019 Materiel management 50 36 14 0 0 0 0 86 0 14
2019 Information management 55 30 11 4 0 0 0 85 4 77
2019 Information technology 46 40 11 0 3 0 0 85 3 66
2019 Policy 53 37 10 0 0 0 0 90 0 21
2019 Project management 65 24 11 0 0 0 0 89 0 33
2019 Other services to the public 59 26 8 7 0 0 0 85 7 46
2019 None of the above 68 21 7 2 2 0 0 89 4 104
2018 Client contact centre 48 45 4 3 0 0 0 93 3 27
2018 Communications or public affairs 44 39 16 0 0 0 0 84 0 30
2018 Access to information and privacy 80 15 5 0 0 0 0 95 0 28
2018 Library services 57 31 10 2 0 0 0 88 2 109
2018 Administration and operations 50 38 7 6 0 0 0 88 6 63
2018 Human resources 37 50 8 3 3 0 0 87 5 36
2018 Financial management 41 36 23 0 0 0 0 77 0 22
2018 Real property 58 33 0 0 9 0 0 91 9 10
2018 Materiel management 50 42 0 8 0 0 0 92 8 11
2018 Information management 53 32 11 4 0 0 0 85 4 59
2018 Information technology 50 35 12 2 2 0 0 85 3 58
2018 Policy 45 45 11 0 0 0 0 89 0 19
2018 Project management 66 34 0 0 0 0 0 100 0 30
2018 Other services to the public 70 27 3 0 0 0 0 97 0 36
2018 None of the above 64 23 9 4 1 0 0 86 5 81
2017 Client contact centre 51 42 8 0 0 0 0 92 0 39
2017 Communications or public affairs 60 34 6 0 0 0 0 94 0 35
2017 Access to information and privacy 69 23 4 4 0 0 0 92 4 26
2017 Library services 60 36 2 2 0 0 0 95 2 133
2017 Administration and operations 53 35 7 5 0 0 0 88 5 68
2017 Human resources 48 38 10 5 0 0 0 85 5 39
2017 Financial management 61 30 10 0 0 0 0 90 0 22
2017 Materiel management 25 41 33 0 0 0 0 67 0 12
2017 Information management 59 20 16 4 2 0 0 79 5 58
2017 Information technology 52 33 8 4 2 2 0 87 6 54
2017 Policy 36 45 19 0 0 0 0 81 0 16
2017 Project management 52 44 3 0 0 0 0 97 0 29
2017 Other services to the public 50 40 7 0 3 0 0 90 3 40
2017 None of the above 53 33 6 6 1 1 0 87 7 123
2014 Client contact centre 56 37 3 0 2 2 0 95 2 45
2014 Communications or public affairs 60 30 11 0 0 0 0 89 0 37
2014 Access to information and privacy 63 23 13 0 0 0 0 87 0 29
2014 Science and technology 50 26 24 0 0 0 0 76 0 12
2014 Library services 60 30 6 2 2 0 0 90 4 152
2014 Administration and operations 57 35 3 1 2 1 0 93 3 87
2014 Human resources 44 49 7 0 0 0 0 93 0 30
2014 Financial management 41 44 15 0 0 0 0 85 0 19
2014 Materiel management 43 34 16 7 0 0 0 78 7 17
2014 Information management 55 29 10 3 3 0 0 84 6 114
2014 Information technology 54 33 9 2 2 0 0 87 4 54
2014 Evaluation 53 40 7 0 0 0 0 93 0 15
2014 Other services to the public 54 29 16 0 0 0 0 84 0 38
2014 None of the above 64 28 5 2 1 0 1 93 3 135

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 37 26 12 9 0 0 53 21 33
2019 Communications or public affairs 33 45 11 11 0 0 0 78 11 36
2019 Access to information and privacy 42 30 18 10 0 0 0 72 10 44
2019 Library services 27 43 11 9 9 0 0 70 18 133
2019 Administration and operations 32 43 12 9 2 0 1 76 12 81
2019 Human resources 29 56 9 4 2 0 0 85 6 45
2019 Financial management 58 31 8 4 0 0 0 88 4 25
2019 Real property 29 37 6 12 16 0 0 67 27 16
2019 Materiel management 43 21 29 0 8 0 0 63 8 14
2019 Information management 33 43 13 7 3 0 1 77 10 76
2019 Information technology 44 32 12 9 2 2 0 77 11 66
2019 Policy 67 19 15 0 0 0 0 85 0 21
2019 Project management 41 38 12 6 3 0 0 78 10 34
2019 Other services to the public 43 27 6 13 11 0 0 70 24 46
2019 None of the above 45 33 8 9 6 0 0 77 15 104
2018 Client contact centre 23 55 15 4 4 0 0 78 8 27
2018 Communications or public affairs 27 53 7 9 3 0 0 81 13 30
2018 Access to information and privacy 40 30 24 7 0 0 0 69 7 28
2018 Library services 26 40 13 10 12 0 0 66 22 109
2018 Administration and operations 43 35 7 12 2 0 0 79 15 64
2018 Human resources 19 50 18 11 3 0 0 69 13 36
2018 Financial management 37 49 5 5 5 0 0 86 9 22
2018 Real property 63 18 9 0 9 0 0 82 9 10
2018 Materiel management 19 49 16 16 0 0 0 69 16 11
2018 Information management 28 53 8 5 5 2 0 82 10 60
2018 Information technology 32 44 19 2 4 0 0 75 5 57
2018 Policy 43 40 18 0 0 0 0 82 0 18
2018 Project management 55 38 4 0 3 0 0 93 3 30
2018 Other services to the public 34 35 8 18 5 0 0 68 24 36
2018 None of the above 30 41 16 7 5 1 0 72 12 81
2017 Client contact centre 18 46 16 13 7 0 0 64 20 39
2017 Communications or public affairs 37 34 6 11 12 0 0 71 23 35
2017 Access to information and privacy 50 24 19 8 0 0 0 73 8 26
2017 Library services 26 48 11 11 3 1 0 75 14 133
2017 Administration and operations 38 42 10 3 6 0 0 80 9 67
2017 Human resources 23 57 15 2 0 0 2 82 2 39
2017 Financial management 36 42 22 0 0 0 0 78 0 22
2017 Materiel management 25 57 18 0 0 0 0 82 0 12
2017 Information management 33 50 7 5 5 0 0 83 10 58
2017 Information technology 32 39 15 9 4 2 0 72 13 54
2017 Policy 42 19 26 13 0 0 0 61 13 16
2017 Project management 31 59 7 3 0 0 0 90 3 29
2017 Other services to the public 32 24 15 13 13 0 3 58 26 40
2017 None of the above 30 41 11 8 9 0 1 72 17 123
2014 Client contact centre 17 39 17 24 0 3 0 58 25 46
2014 Communications or public affairs 28 46 8 16 3 0 0 73 19 37
2014 Access to information and privacy 7 62 3 10 14 0 3 71 25 29
2014 Science and technology 32 35 16 17 0 0 0 67 17 12
2014 Library services 17 39 15 18 8 0 2 58 27 152
2014 Administration and operations 32 39 15 14 1 0 0 71 15 87
2014 Human resources 14 59 16 10 0 0 0 73 10 30
2014 Financial management 15 59 21 5 0 0 0 74 5 19
2014 Materiel management 11 64 7 12 7 0 0 75 18 17
2014 Information management 22 41 14 11 10 1 2 64 22 114
2014 Information technology 20 45 22 9 4 0 0 66 13 55
2014 Evaluation 27 67 7 0 0 0 0 93 0 15
2014 Other services to the public 25 29 12 19 16 0 0 54 34 38
2014 None of the above 28 39 17 8 6 1 1 68 15 134

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 35 26 13 0 0 4 60 13 32
2019 Communications or public affairs 36 45 8 9 3 0 0 81 11 36
2019 Access to information and privacy 38 39 20 2 0 0 0 77 2 45
2019 Library services 28 41 17 6 7 1 0 70 14 133
2019 Administration and operations 40 39 13 6 1 0 1 80 7 81
2019 Human resources 34 46 11 6 2 0 0 80 8 45
2019 Financial management 53 39 8 0 0 0 0 92 0 25
2019 Real property 41 26 18 0 16 0 0 67 16 16
2019 Materiel management 43 28 21 0 8 0 0 71 8 14
2019 Information management 44 36 14 7 0 0 0 79 7 77
2019 Information technology 43 35 15 3 5 0 0 77 7 66
2019 Policy 62 24 15 0 0 0 0 85 0 21
2019 Project management 56 41 0 3 0 0 0 97 3 34
2019 Other services to the public 48 22 7 10 13 0 0 70 24 46
2019 None of the above 48 24 14 4 8 1 0 74 12 104
2018 Client contact centre 23 47 26 0 4 0 0 70 4 26
2018 Communications or public affairs 43 34 10 6 7 0 0 77 13 29
2018 Access to information and privacy 47 26 16 7 4 0 0 74 11 28
2018 Library services 30 35 18 7 9 0 0 65 16 109
2018 Administration and operations 47 32 10 5 6 0 0 78 12 63
2018 Human resources 35 46 8 8 3 0 0 81 11 35
2018 Financial management 36 50 9 5 0 0 0 86 5 22
2018 Real property 39 51 0 0 9 0 0 91 9 10
2018 Materiel management 30 47 15 8 0 0 0 77 8 11
2018 Information management 37 42 10 9 2 0 0 79 10 59
2018 Information technology 37 37 23 2 2 0 0 74 4 57
2018 Policy 35 44 17 4 0 0 0 79 4 19
2018 Project management 49 40 11 0 0 0 0 89 0 30
2018 Other services to the public 40 22 15 13 10 0 0 61 23 37
2018 None of the above 36 35 17 5 5 3 0 73 10 82
2017 Client contact centre 20 46 21 5 7 0 0 66 13 39
2017 Communications or public affairs 39 28 15 3 12 0 3 70 15 35
2017 Access to information and privacy 42 31 12 0 7 0 7 79 8 26
2017 Library services 27 47 12 8 5 1 1 75 13 133
2017 Administration and operations 42 40 9 0 8 0 1 83 8 67
2017 Human resources 23 54 18 2 0 0 2 79 2 39
2017 Financial management 56 26 18 0 0 0 0 82 0 22
2017 Materiel management 34 39 27 0 0 0 0 73 0 12
2017 Information management 46 35 14 2 3 0 0 81 5 58
2017 Information technology 32 38 17 9 4 0 0 70 13 53
2017 Policy 30 51 6 13 0 0 0 81 13 16
2017 Project management 48 35 14 0 3 0 0 83 3 29
2017 Other services to the public 35 32 13 10 10 0 0 67 20 40
2017 None of the above 33 39 13 5 10 1 0 73 15 123
2014 Client contact centre 37 23 29 8 0 0 3 61 8 46
2014 Communications or public affairs 46 27 11 13 3 0 0 73 16 37
2014 Access to information and privacy 21 38 20 3 10 3 4 64 14 29
2014 Science and technology 41 51 8 0 0 0 0 92 0 12
2014 Library services 22 37 19 13 7 0 1 60 21 152
2014 Administration and operations 38 36 17 8 1 0 0 74 9 85
2014 Human resources 21 50 23 6 0 0 0 71 6 30
2014 Financial management 26 44 31 0 0 0 0 69 0 19
2014 Materiel management 12 39 25 18 7 0 0 50 25 17
2014 Information management 33 35 16 9 7 0 0 68 16 114
2014 Information technology 26 34 18 11 11 0 0 60 22 55
2014 Evaluation 40 53 7 0 0 0 0 93 0 15
2014 Other services to the public 22 41 16 8 13 0 0 63 21 38
2014 None of the above 37 35 13 10 3 1 1 74 13 135

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 59 19 3 0 0 0 78 3 33
2019 Communications or public affairs 30 52 5 9 0 3 0 86 9 36
2019 Access to information and privacy 38 37 15 10 0 0 0 75 10 45
2019 Library services 27 37 16 17 2 0 0 64 20 133
2019 Administration and operations 43 40 11 4 1 0 1 84 5 81
2019 Human resources 32 64 0 4 0 0 0 96 4 45
2019 Financial management 60 28 12 0 0 0 0 88 0 24
2019 Real property 32 47 13 0 8 0 0 79 8 15
2019 Materiel management 43 36 14 8 0 0 0 79 8 14
2019 Information management 38 39 9 9 0 1 3 81 10 77
2019 Information technology 46 39 9 5 0 0 2 86 5 65
2019 Policy 53 28 4 10 0 0 5 85 11 21
2019 Project management 42 42 9 7 0 0 0 85 7 33
2019 Other services to the public 33 38 11 11 7 0 0 71 18 46
2019 None of the above 37 45 8 7 2 0 1 83 9 105
2018 Client contact centre 25 56 15 0 4 0 0 81 4 27
2018 Communications or public affairs 37 34 13 10 6 0 0 71 16 30
2018 Access to information and privacy 41 47 9 3 0 0 0 88 3 27
2018 Library services 26 44 14 14 2 1 0 70 16 108
2018 Administration and operations 32 48 10 5 6 0 0 80 11 64
2018 Human resources 25 44 15 13 3 0 0 69 16 36
2018 Financial management 38 44 14 0 5 0 0 81 5 21
2018 Real property 63 28 0 9 0 0 0 91 9 10
2018 Materiel management 50 23 19 8 0 0 0 73 8 11
2018 Information management 32 51 12 4 2 0 0 83 5 60
2018 Information technology 32 54 7 5 2 0 0 86 7 57
2018 Policy 40 45 15 0 0 0 0 85 0 19
2018 Project management 40 42 18 0 0 0 0 82 0 29
2018 Other services to the public 44 29 20 3 5 0 0 73 8 36
2018 None of the above 26 47 17 5 4 0 1 74 9 81
2017 Client contact centre 18 57 20 5 0 0 0 75 5 39
2017 Communications or public affairs 34 38 15 8 6 0 0 71 14 35
2017 Access to information and privacy 42 23 20 12 4 0 0 64 16 26
2017 Library services 27 48 14 7 2 0 1 76 10 133
2017 Administration and operations 39 42 11 2 6 0 0 81 8 67
2017 Human resources 23 52 12 12 0 0 0 75 12 39
2017 Financial management 44 47 5 4 0 0 0 91 4 22
2017 Materiel management 34 59 7 0 0 0 0 93 0 12
2017 Information management 42 43 10 4 2 0 0 84 5 58
2017 Information technology 32 31 21 11 4 0 2 64 15 54
2017 Policy 24 63 0 0 6 6 0 93 7 16
2017 Project management 39 51 3 0 3 0 3 93 4 29
2017 Other services to the public 30 27 15 22 5 0 0 57 28 40
2017 None of the above 31 43 10 6 6 3 1 77 13 123
2014 Client contact centre 22 41 20 15 0 2 0 64 15 46
2014 Communications or public affairs 46 29 11 8 5 0 0 76 13 37
2014 Access to information and privacy 12 45 20 17 6 0 0 57 23 29
2014 Science and technology 42 42 8 8 0 0 0 84 8 12
2014 Library services 26 38 19 9 6 1 1 65 15 152
2014 Administration and operations 33 44 9 10 2 1 0 78 13 87
2014 Human resources 9 46 26 15 4 0 0 55 19 30
2014 Financial management 15 69 16 0 0 0 0 84 0 19
2014 Materiel management 17 29 16 25 0 0 13 53 29 17
2014 Information management 34 44 11 5 6 0 0 78 11 114
2014 Information technology 20 42 24 11 4 0 0 62 14 55
2014 Evaluation 40 53 7 0 0 0 0 93 0 15
2014 Other services to the public 30 34 20 8 8 0 0 64 16 38
2014 None of the above 30 37 16 10 5 1 1 68 16 135

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 52 10 3 0 3 0 87 3 33
2019 Communications or public affairs 37 50 5 5 3 0 0 87 8 36
2019 Access to information and privacy 42 47 7 5 0 0 0 89 5 45
2019 Library services 40 42 10 5 2 0 0 82 7 133
2019 Administration and operations 49 33 7 10 1 0 0 82 11 81
2019 Human resources 39 57 2 2 0 0 0 96 2 44
2019 Financial management 62 35 4 0 0 0 0 96 0 25
2019 Real property 29 49 14 8 0 0 0 78 8 16
2019 Materiel management 55 45 0 0 0 0 0 100 0 13
2019 Information management 50 34 12 4 0 0 0 84 4 77
2019 Information technology 41 45 10 2 2 2 0 87 3 66
2019 Policy 57 28 14 0 0 0 0 86 0 21
2019 Project management 58 25 15 0 0 3 0 85 0 34
2019 Other services to the public 57 30 4 4 4 0 0 87 9 46
2019 None of the above 56 28 7 6 3 0 0 84 9 104
2018 Client contact centre 43 41 9 3 4 0 0 85 7 27
2018 Communications or public affairs 37 47 13 3 0 0 0 84 3 30
2018 Access to information and privacy 73 24 0 3 0 0 0 97 3 28
2018 Library services 40 40 14 4 2 0 0 80 6 109
2018 Administration and operations 42 41 10 7 0 0 0 83 7 64
2018 Human resources 34 52 11 0 3 0 0 87 3 36
2018 Financial management 50 28 18 0 5 0 0 77 5 22
2018 Real property 63 28 0 0 9 0 0 91 9 10
2018 Materiel management 50 35 7 8 0 0 0 85 8 11
2018 Information management 48 35 8 5 4 0 0 83 8 60
2018 Information technology 42 48 5 3 2 0 0 90 5 58
2018 Policy 61 34 5 0 0 0 0 95 0 19
2018 Project management 51 42 7 0 0 0 0 93 0 29
2018 Other services to the public 58 32 5 3 3 0 0 89 5 37
2018 None of the above 48 39 7 4 1 0 1 88 5 82
2017 Client contact centre 30 60 3 5 0 2 0 92 5 39
2017 Communications or public affairs 50 36 12 3 0 0 0 85 3 34
2017 Access to information and privacy 53 27 8 8 4 0 0 80 12 26
2017 Library services 45 44 6 4 1 0 0 89 5 133
2017 Administration and operations 52 33 11 1 3 0 0 85 4 67
2017 Human resources 31 57 7 5 0 0 0 88 5 39
2017 Financial management 44 42 13 0 0 0 0 87 0 22
2017 Materiel management 25 41 33 0 0 0 0 67 0 12
2017 Information management 53 27 13 5 2 0 0 81 7 58
2017 Information technology 37 45 9 8 2 0 0 82 9 54
2017 Policy 36 39 13 6 6 0 0 75 12 16
2017 Project management 46 48 3 3 0 0 0 93 3 29
2017 Other services to the public 45 38 10 8 0 0 0 82 8 40
2017 None of the above 41 41 11 5 1 1 0 83 6 123
2014 Client contact centre 37 44 16 4 0 0 0 80 4 46
2014 Communications or public affairs 46 43 8 0 3 0 0 89 3 37
2014 Access to information and privacy 38 42 17 0 3 0 0 79 3 29
2014 Science and technology 50 34 16 0 0 0 0 84 0 12
2014 Library services 43 39 10 7 2 0 0 81 8 152
2014 Administration and operations 40 41 8 7 2 1 0 83 9 86
2014 Human resources 40 41 13 7 0 0 0 80 7 30
2014 Financial management 20 36 38 6 0 0 0 56 6 19
2014 Materiel management 27 32 28 13 0 0 0 59 13 17
2014 Information management 45 39 6 5 4 0 0 85 9 114
2014 Information technology 36 40 14 7 2 0 0 76 9 55
2014 Evaluation 40 47 13 0 0 0 0 87 0 15
2014 Other services to the public 47 22 14 8 9 0 0 69 17 38
2014 None of the above 46 37 11 4 3 0 0 82 7 135

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 19 22 6 3 0 0 68 10 33
2019 Communications or public affairs 67 28 5 0 0 0 0 95 0 36
2019 Access to information and privacy 42 26 12 12 6 0 2 69 19 45
2019 Library services 50 32 10 4 4 0 1 82 7 130
2019 Administration and operations 44 46 9 1 0 0 0 90 1 80
2019 Human resources 25 26 22 20 6 0 0 52 26 45
2019 Financial management 46 20 19 12 4 0 0 65 16 25
2019 Real property 41 29 18 6 6 0 0 71 12 16
2019 Materiel management 48 44 8 0 0 0 0 92 0 14
2019 Information management 48 39 8 3 0 0 3 89 3 76
2019 Information technology 51 35 5 6 0 0 3 89 6 66
2019 Policy 48 19 18 9 0 0 5 71 10 21
2019 Project management 44 41 15 0 0 0 0 85 0 34
2019 Other services to the public 49 29 16 4 2 0 0 78 6 45
2019 None of the above 61 21 10 3 5 0 1 82 8 104
2018 Client contact centre 46 20 27 7 0 0 0 67 7 27
2018 Communications or public affairs 46 33 13 7 0 0 0 80 7 30
2018 Access to information and privacy 55 22 13 7 3 0 0 77 10 28
2018 Library services 49 29 10 6 6 0 0 78 12 109
2018 Administration and operations 38 44 11 5 3 0 0 82 8 64
2018 Human resources 13 28 27 25 8 0 0 40 33 36
2018 Financial management 55 22 4 19 0 0 0 77 19 22
2018 Real property 24 58 9 9 0 0 0 82 9 10
2018 Materiel management 60 32 8 0 0 0 0 92 0 11
2018 Information management 44 45 4 5 0 2 0 90 5 60
2018 Information technology 41 39 17 3 0 0 0 80 3 59
2018 Policy 42 58 0 0 0 0 0 100 0 19
2018 Project management 31 52 10 7 0 0 0 83 7 29
2018 Other services to the public 55 32 2 5 5 0 0 87 10 37
2018 None of the above 50 27 11 4 4 3 1 81 7 82
2017 Client contact centre 48 45 3 2 0 0 2 95 2 39
2017 Communications or public affairs 37 40 17 6 0 0 0 77 6 35
2017 Access to information and privacy 39 22 24 0 8 0 8 66 9 26
2017 Library services 52 28 9 6 2 0 2 82 9 134
2017 Administration and operations 46 40 12 1 0 0 0 87 1 68
2017 Human resources 28 25 17 22 7 0 0 54 29 39
2017 Financial management 33 44 19 4 0 0 0 77 4 21
2017 Materiel management 68 25 8 0 0 0 0 92 0 12
2017 Information management 52 36 7 3 0 2 0 89 3 58
2017 Information technology 59 24 15 0 2 0 0 83 2 54
2017 Policy 49 39 12 0 0 0 0 88 0 16
2017 Project management 63 34 4 0 0 0 0 96 0 29
2017 Other services to the public 49 29 10 2 7 0 2 81 10 40
2017 None of the above 42 41 7 3 5 0 2 85 8 123
2014 Client contact centre 44 35 15 6 0 0 0 79 6 46
2014 Communications or public affairs 46 30 14 11 0 0 0 76 11 37
2014 Access to information and privacy 38 20 28 3 0 0 10 65 4 29
2014 Science and technology 68 24 0 0 0 8 0 100 0 12
2014 Library services 46 39 10 2 4 0 0 84 6 152
2014 Administration and operations 40 32 16 7 3 1 1 74 10 87
2014 Human resources 20 39 15 19 6 0 0 60 25 30
2014 Financial management 38 46 16 0 0 0 0 84 0 19
2014 Materiel management 62 23 5 5 0 0 5 90 5 17
2014 Information management 48 34 12 2 0 0 3 85 2 114
2014 Information technology 40 37 15 4 5 0 0 76 9 55
2014 Evaluation 60 33 7 0 0 0 0 93 0 15
2014 Other services to the public 41 32 22 5 0 0 0 73 5 38
2014 None of the above 41 37 13 5 2 1 1 80 7 135

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 19 35 24 16 0 0 41 25 33
2019 Communications or public affairs 9 38 30 16 6 0 0 23 47 36
2019 Access to information and privacy 6 19 44 12 17 0 2 29 26 45
2019 Library services 5 16 32 29 17 2 0 46 21 133
2019 Administration and operations 5 16 39 28 10 0 2 39 22 81
2019 Human resources 11 37 37 11 4 0 0 16 47 45
2019 Financial management 0 31 39 18 12 0 0 30 31 25
2019 Real property 12 24 31 27 6 0 0 33 35 16
2019 Materiel management 0 6 31 35 28 0 0 64 6 14
2019 Information management 4 16 40 30 9 1 0 39 20 77
2019 Information technology 5 17 44 25 6 3 0 32 22 66
2019 Policy 0 0 52 43 5 0 0 48 0 21
2019 Project management 4 24 43 18 11 0 0 29 28 34
2019 Other services to the public 7 16 18 45 13 0 0 58 23 46
2019 None of the above 4 9 38 26 20 3 0 48 13 105
2018 Client contact centre 0 25 43 19 12 0 0 32 25 26
2018 Communications or public affairs 3 33 46 14 4 0 0 18 36 30
2018 Access to information and privacy 6 6 27 33 25 0 3 59 12 28
2018 Library services 4 15 46 27 7 1 0 34 19 109
2018 Administration and operations 1 23 45 18 12 0 1 30 25 64
2018 Human resources 13 39 37 6 5 0 0 11 52 36
2018 Financial management 0 34 36 22 4 5 0 27 36 23
2018 Real property 9 18 54 9 9 0 0 18 28 10
2018 Materiel management 8 8 43 30 11 0 0 41 16 11
2018 Information management 5 14 42 27 9 1 2 37 19 60
2018 Information technology 7 31 39 17 7 0 0 24 37 59
2018 Policy 6 16 47 21 10 0 0 31 22 19
2018 Project management 0 20 47 27 7 0 0 33 20 30
2018 Other services to the public 5 16 52 14 12 0 0 27 21 37
2018 None of the above 3 19 35 32 11 1 0 43 21 82
2017 Client contact centre 5 33 28 24 10 0 0 35 38 39
2017 Communications or public affairs 6 26 38 17 8 6 0 27 33 35
2017 Access to information and privacy 0 20 34 15 24 0 7 42 21 26
2017 Library services 3 13 37 33 12 1 1 46 16 134
2017 Administration and operations 8 28 31 22 4 4 3 28 38 68
2017 Human resources 15 33 32 10 5 5 0 15 51 39
2017 Financial management 9 13 65 9 0 0 5 9 23 22
2017 Materiel management 0 9 25 31 18 0 17 59 11 12
2017 Information management 8 14 41 24 11 0 2 35 23 58
2017 Information technology 17 22 37 13 9 0 2 23 40 54
2017 Policy 0 21 54 19 6 0 0 25 21 15
2017 Project management 7 17 38 14 21 0 4 36 25 29
2017 Other services to the public 7 20 36 20 10 3 3 32 29 39
2017 None of the above 8 21 36 22 8 3 2 31 31 123
2014 Client contact centre 6 28 45 9 7 0 5 16 36 46
2014 Communications or public affairs 8 32 30 19 8 3 0 28 41 37
2014 Access to information and privacy 0 30 34 20 11 0 4 33 32 29
2014 Science and technology 8 26 33 17 8 0 8 27 37 12
2014 Library services 8 21 35 21 10 0 5 33 31 152
2014 Administration and operations 8 23 39 16 8 1 4 26 32 87
2014 Human resources 19 43 31 7 0 0 0 7 62 30
2014 Financial management 5 36 49 5 5 0 0 10 41 19
2014 Materiel management 5 11 57 20 0 0 7 21 17 17
2014 Information management 16 32 27 13 8 1 3 22 50 114
2014 Information technology 14 40 29 15 0 2 0 15 56 55
2014 Evaluation 0 13 60 20 7 0 0 27 13 15
2014 Other services to the public 17 25 21 11 21 2 3 33 45 38
2014 None of the above 20 30 26 12 8 2 1 21 52 135

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 8 30 27 25 3 0 54 16 33
2019 Communications or public affairs 3 16 16 49 11 0 5 63 20 36
2019 Access to information and privacy 2 29 22 32 13 0 2 46 32 45
2019 Library services 5 11 18 34 23 7 1 63 17 131
2019 Administration and operations 2 5 26 34 25 3 4 64 8 80
2019 Human resources 0 11 31 34 20 2 2 56 11 44
2019 Financial management 0 12 35 27 23 4 0 52 12 25
2019 Real property 16 24 29 14 18 0 0 31 39 16
2019 Materiel management 8 13 15 21 43 0 0 64 21 14
2019 Information management 4 8 22 38 20 6 1 63 13 77
2019 Information technology 3 12 37 23 18 5 2 44 16 65
2019 Policy 0 0 29 43 28 0 0 71 0 21
2019 Project management 0 15 31 29 13 12 0 48 17 34
2019 Other services to the public 8 11 10 39 32 0 0 71 19 46
2019 None of the above 8 6 23 35 28 1 0 63 13 104
2018 Client contact centre 0 18 47 24 7 4 0 32 19 26
2018 Communications or public affairs 13 17 33 17 11 10 0 31 33 30
2018 Access to information and privacy 6 3 24 31 36 0 0 67 10 28
2018 Library services 6 13 34 32 12 3 0 45 20 109
2018 Administration and operations 7 9 29 30 19 3 3 52 17 64
2018 Human resources 3 11 46 19 14 8 0 36 14 36
2018 Financial management 0 9 35 36 16 4 0 54 9 23
2018 Real property 0 18 51 21 9 0 0 30 18 10
2018 Materiel management 0 8 43 26 22 0 0 49 8 11
2018 Information management 2 7 38 39 11 3 2 52 9 60
2018 Information technology 9 17 28 28 16 3 0 45 26 58
2018 Policy 0 6 44 31 20 0 0 51 6 19
2018 Project management 0 7 49 32 13 0 0 45 7 29
2018 Other services to the public 3 8 43 28 16 3 0 46 11 37
2018 None of the above 3 10 32 35 18 2 0 54 13 81
2017 Client contact centre 5 13 29 34 16 2 0 51 19 39
2017 Communications or public affairs 6 30 22 28 8 3 3 39 37 35
2017 Access to information and privacy 0 4 31 15 39 4 7 61 4 26
2017 Library services 5 7 29 36 14 6 3 55 13 134
2017 Administration and operations 9 16 31 16 16 9 3 37 28 68
2017 Human resources 7 14 15 31 20 13 0 58 25 39
2017 Financial management 0 5 61 21 4 4 5 28 5 22
2017 Materiel management 0 18 18 39 18 0 8 62 19 12
2017 Information management 8 13 29 29 17 2 2 48 22 58
2017 Information technology 7 22 39 11 15 2 3 27 31 54
2017 Policy 0 7 34 46 13 0 0 59 7 15
2017 Project management 4 7 28 35 18 4 3 58 12 28
2017 Other services to the public 10 12 28 27 13 8 3 44 25 40
2017 None of the above 11 18 33 22 13 1 2 36 30 122
2014 Client contact centre 12 25 33 9 9 7 7 20 42 46
2014 Communications or public affairs 13 30 32 14 8 3 0 23 44 37
2014 Access to information and privacy 14 14 30 20 15 0 7 38 30 29
2014 Science and technology 8 33 34 9 8 0 8 19 44 12
2014 Library services 11 22 38 18 6 1 4 25 35 151
2014 Administration and operations 14 18 46 11 5 2 3 17 34 87
2014 Human resources 13 28 26 25 4 5 0 30 43 30
2014 Financial management 15 43 28 10 5 0 0 15 57 19
2014 Materiel management 23 18 28 18 0 7 7 21 47 17
2014 Information management 18 26 29 14 9 0 3 24 46 114
2014 Information technology 13 41 35 5 6 0 0 11 53 54
2014 Evaluation 0 40 40 13 7 0 0 20 40 15
2014 Other services to the public 19 23 23 5 18 11 0 26 48 38
2014 None of the above 20 25 26 13 9 4 3 24 48 135

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 18 32 19 6 3 9 29 35 33
2019 Communications or public affairs 25 27 22 24 3 0 0 27 51 36
2019 Access to information and privacy 4 15 22 31 21 5 2 56 20 45
2019 Library services 10 18 32 18 13 5 4 35 30 133
2019 Administration and operations 15 22 33 12 13 1 4 26 39 81
2019 Human resources 11 17 37 19 15 0 2 34 28 45
2019 Financial management 4 23 27 33 13 0 0 46 27 25
2019 Real property 26 12 35 22 6 0 0 27 37 16
2019 Materiel management 8 5 34 8 45 0 0 53 13 14
2019 Information management 8 18 28 21 11 10 4 37 30 77
2019 Information technology 15 20 32 17 11 5 0 30 37 66
2019 Policy 5 9 52 24 10 0 0 34 14 21
2019 Project management 6 25 42 23 3 0 0 26 32 34
2019 Other services to the public 7 17 34 24 19 0 0 43 23 46
2019 None of the above 9 14 29 24 22 1 1 47 23 103
2018 Client contact centre 3 36 42 10 8 0 0 18 40 26
2018 Communications or public affairs 33 23 24 13 7 0 0 20 56 30
2018 Access to information and privacy 4 12 17 41 20 0 6 65 16 28
2018 Library services 12 19 32 21 7 6 3 31 34 109
2018 Administration and operations 7 28 42 13 8 0 1 22 36 63
2018 Human resources 5 28 38 18 11 0 0 29 34 36
2018 Financial management 0 13 43 31 8 4 0 41 14 23
2018 Real property 9 28 63 0 0 0 0 0 37 10
2018 Materiel management 8 8 62 0 22 0 0 22 16 11
2018 Information management 7 17 36 28 6 6 0 36 26 60
2018 Information technology 10 22 34 22 5 3 3 29 35 59
2018 Policy 17 10 28 34 10 0 0 45 27 18
2018 Project management 13 16 47 20 3 0 0 23 30 30
2018 Other services to the public 2 23 36 28 7 4 0 37 26 37
2018 None of the above 5 23 31 23 10 6 2 36 31 82
2017 Client contact centre 7 35 28 18 8 0 3 27 44 39
2017 Communications or public affairs 9 32 29 23 6 3 0 29 42 35
2017 Access to information and privacy 4 8 27 12 31 4 15 53 14 26
2017 Library services 7 14 36 20 11 3 8 36 24 134
2017 Administration and operations 12 29 42 6 6 3 3 12 43 67
2017 Human resources 5 12 51 10 12 7 3 24 19 39
2017 Financial management 10 13 51 14 9 0 4 24 23 22
2017 Materiel management 0 9 23 16 18 9 25 51 13 12
2017 Information management 9 15 32 19 13 6 7 36 27 58
2017 Information technology 20 22 23 20 9 4 2 31 45 54
2017 Policy 14 21 46 13 6 0 0 19 35 15
2017 Project management 21 14 38 17 7 0 4 25 36 29
2017 Other services to the public 10 21 31 27 6 6 0 34 33 38
2017 None of the above 18 16 26 17 17 3 3 36 36 122
2014 Client contact centre 24 29 19 12 7 5 5 20 59 46
2014 Communications or public affairs 16 43 22 8 3 5 3 12 64 37
2014 Access to information and privacy 3 20 17 23 18 0 18 51 28 29
2014 Science and technology 18 16 33 8 8 9 8 19 41 12
2014 Library services 16 22 23 21 7 5 7 31 43 151
2014 Administration and operations 24 39 23 5 3 4 3 9 67 87
2014 Human resources 16 49 18 13 3 0 0 17 65 30
2014 Financial management 20 36 33 6 5 0 0 11 56 19
2014 Materiel management 14 26 7 13 13 0 27 36 55 17
2014 Information management 27 20 28 6 14 1 5 21 49 113
2014 Information technology 28 18 34 16 4 0 0 20 46 55
2014 Evaluation 13 40 27 7 13 0 0 20 53 15
2014 Other services to the public 33 25 12 3 19 6 2 24 63 38
2014 None of the above 27 26 18 10 10 3 5 21 59 135

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 6 38 30 15 0 3 47 13 33
2019 Communications or public affairs 0 29 39 28 3 0 0 32 29 36
2019 Access to information and privacy 0 10 26 38 22 0 4 63 10 45
2019 Library services 3 8 14 43 28 1 3 74 12 133
2019 Administration and operations 3 13 32 35 14 0 2 50 17 81
2019 Human resources 5 23 41 22 7 0 2 30 29 45
2019 Financial management 8 12 38 25 17 0 0 42 19 25
2019 Real property 12 24 18 39 8 0 0 47 35 16
2019 Materiel management 0 0 21 34 45 0 0 79 0 14
2019 Information management 1 5 24 39 27 1 1 68 7 76
2019 Information technology 6 15 26 35 15 2 2 51 22 66
2019 Policy 0 9 38 39 14 0 0 53 9 21
2019 Project management 3 13 37 33 11 3 0 45 17 34
2019 Other services to the public 0 7 26 37 31 0 0 67 7 45
2019 None of the above 4 8 22 35 31 0 0 66 12 105
2018 Client contact centre 0 12 51 24 13 0 0 37 12 24
2018 Communications or public affairs 6 24 42 21 7 0 0 28 30 29
2018 Access to information and privacy 0 6 36 23 28 0 6 55 7 28
2018 Library services 2 9 19 46 21 2 2 69 11 107
2018 Administration and operations 0 15 36 36 11 0 1 48 15 64
2018 Human resources 5 25 49 19 3 0 0 21 30 36
2018 Financial management 0 13 31 45 11 0 0 56 13 23
2018 Real property 9 28 30 33 0 0 0 33 37 10
2018 Materiel management 0 0 36 34 22 0 8 61 0 11
2018 Information management 0 6 23 42 22 5 2 68 7 59
2018 Information technology 0 14 38 31 15 0 2 48 14 58
2018 Policy 0 22 27 26 19 6 0 48 23 19
2018 Project management 0 10 47 37 6 0 0 43 10 30
2018 Other services to the public 3 8 28 42 19 0 0 62 10 37
2018 None of the above 3 8 20 37 30 1 0 68 11 82
2017 Client contact centre 13 15 31 26 13 0 3 40 28 39
2017 Communications or public affairs 8 23 41 11 17 0 0 28 31 35
2017 Access to information and privacy 0 8 42 15 31 0 3 48 8 26
2017 Library services 3 4 21 39 25 2 6 70 8 131
2017 Administration and operations 6 18 36 21 12 3 4 35 25 68
2017 Human resources 7 24 40 19 8 2 0 27 33 39
2017 Financial management 0 13 53 20 14 0 0 34 13 22
2017 Materiel management 0 0 18 32 33 0 17 79 0 12
2017 Information management 0 9 26 40 22 2 2 64 9 57
2017 Information technology 6 19 28 36 9 0 3 46 25 54
2017 Policy 0 19 41 13 27 0 0 39 19 15
2017 Project management 7 14 34 24 21 0 0 45 21 29
2017 Other services to the public 5 16 28 32 17 0 3 50 21 38
2017 None of the above 9 11 23 32 23 1 2 56 20 121
2014 Client contact centre 10 11 38 15 19 3 5 37 22 46
2014 Communications or public affairs 13 29 27 17 11 3 0 28 44 37
2014 Access to information and privacy 0 19 21 29 20 0 11 54 22 27
2014 Science and technology 0 0 33 51 8 0 8 64 0 12
2014 Library services 6 7 27 36 13 3 8 54 15 151
2014 Administration and operations 8 13 39 25 10 1 4 37 22 87
2014 Human resources 3 57 22 14 3 0 0 17 60 30
2014 Financial management 0 5 62 28 5 0 0 33 5 19
2014 Materiel management 5 10 20 36 18 4 7 61 16 17
2014 Information management 6 14 31 25 19 2 3 47 20 114
2014 Information technology 7 28 33 26 6 0 0 31 35 54
2014 Evaluation 0 7 29 36 29 0 0 64 7 14
2014 Other services to the public 12 18 20 15 27 6 2 46 33 38
2014 None of the above 12 17 33 17 15 3 3 34 31 135

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 24 27 18 19 0 3 38 34 33
2019 Communications or public affairs 14 11 45 18 12 0 0 30 25 35
2019 Access to information and privacy 12 27 18 24 16 0 2 41 40 44
2019 Library services 18 14 24 22 21 1 0 43 33 133
2019 Administration and operations 6 16 33 27 12 0 5 41 24 81
2019 Human resources 15 25 31 15 12 2 0 28 41 45
2019 Financial management 12 12 35 17 21 4 0 40 24 25
2019 Real property 12 24 53 12 0 0 0 12 35 16
2019 Materiel management 0 8 6 28 58 0 0 86 8 13
2019 Information management 4 18 32 21 20 2 3 43 23 77
2019 Information technology 9 17 31 21 18 3 2 41 27 66
2019 Policy 5 14 28 34 19 0 0 53 19 21
2019 Project management 5 36 30 17 8 3 0 26 43 34
2019 Other services to the public 11 19 25 17 25 0 3 43 31 46
2019 None of the above 13 11 23 28 25 0 1 53 24 105
2018 Client contact centre 13 27 32 14 14 0 0 28 40 24
2018 Communications or public affairs 27 33 30 7 3 0 0 10 60 30
2018 Access to information and privacy 10 13 29 23 20 5 0 45 24 28
2018 Library services 17 24 30 18 8 2 2 26 42 109
2018 Administration and operations 5 25 37 20 9 0 4 31 31 64
2018 Human resources 13 41 26 12 8 0 0 20 54 36
2018 Financial management 9 17 36 17 15 0 5 34 27 23
2018 Real property 9 9 46 26 0 0 9 29 20 10
2018 Materiel management 9 16 27 37 11 0 0 49 24 11
2018 Information management 8 16 34 22 15 3 2 39 26 60
2018 Information technology 12 24 34 22 9 0 0 30 36 59
2018 Policy 0 16 33 26 15 10 0 45 18 19
2018 Project management 10 23 34 23 4 0 6 29 36 30
2018 Other services to the public 10 18 45 16 11 0 0 27 28 37
2018 None of the above 13 17 26 31 10 1 1 42 31 82
2017 Client contact centre 15 22 34 10 16 0 3 27 38 39
2017 Communications or public affairs 29 12 34 12 11 3 0 24 42 35
2017 Access to information and privacy 16 30 20 4 19 0 11 26 52 26
2017 Library services 15 14 29 23 14 3 2 39 31 134
2017 Administration and operations 10 18 35 15 15 3 4 32 30 68
2017 Human resources 15 35 24 14 8 5 0 23 52 39
2017 Financial management 4 35 36 15 4 5 0 21 41 22
2017 Materiel management 9 9 23 16 27 0 17 51 21 12
2017 Information management 12 14 39 11 18 0 7 31 27 58
2017 Information technology 19 21 32 18 6 0 5 25 41 54
2017 Policy 13 33 14 34 6 0 0 41 46 15
2017 Project management 11 25 29 18 18 0 0 35 36 28
2017 Other services to the public 18 7 46 18 8 3 0 27 26 39
2017 None of the above 18 14 33 17 15 0 4 33 33 122
2014 Client contact centre 17 37 25 10 4 3 5 15 58 46
2014 Communications or public affairs 19 27 22 16 13 3 0 30 47 37
2014 Access to information and privacy 11 44 20 3 15 0 7 20 59 29
2014 Science and technology 0 41 9 26 16 0 8 46 44 12
2014 Library services 21 24 30 12 7 1 4 20 48 151
2014 Administration and operations 17 21 26 17 13 0 5 32 40 87
2014 Human resources 15 46 31 0 7 0 0 7 62 30
2014 Financial management 5 25 55 10 5 0 0 15 30 19
2014 Materiel management 21 7 11 23 20 7 12 53 34 17
2014 Information management 18 21 26 18 10 2 5 30 42 114
2014 Information technology 18 24 36 13 7 0 2 20 43 55
2014 Evaluation 7 27 20 27 20 0 0 47 33 15
2014 Other services to the public 20 25 21 10 15 6 2 28 49 38
2014 None of the above 20 24 25 13 9 2 6 24 48 135

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 21 24 20 13 0 3 34 42 33
2019 Communications or public affairs 6 5 39 21 21 6 3 46 12 36
2019 Access to information and privacy 8 26 30 17 12 4 2 31 37 45
2019 Library services 4 8 23 37 23 2 2 63 13 132
2019 Administration and operations 1 15 31 25 16 5 6 46 19 81
2019 Human resources 9 13 31 30 15 2 0 46 23 45
2019 Financial management 0 9 50 23 13 4 0 38 10 25
2019 Real property 16 18 26 18 18 0 6 37 35 16
2019 Materiel management 8 8 28 11 45 0 0 56 15 14
2019 Information management 3 14 30 29 12 8 5 47 19 77
2019 Information technology 9 9 28 22 20 6 6 48 21 65
2019 Policy 0 20 37 14 25 0 4 40 21 21
2019 Project management 9 17 28 25 14 7 0 42 28 33
2019 Other services to the public 9 15 20 28 24 0 3 54 25 45
2019 None of the above 3 14 22 27 32 2 0 60 17 105
2018 Client contact centre 8 34 25 29 3 0 0 32 43 26
2018 Communications or public affairs 30 23 30 13 0 3 0 14 55 30
2018 Access to information and privacy 10 24 30 22 9 5 0 33 36 28
2018 Library services 8 10 24 29 16 10 3 52 20 109
2018 Administration and operations 9 25 37 15 8 1 4 25 36 64
2018 Human resources 5 17 32 35 8 3 0 44 22 36
2018 Financial management 0 0 22 48 25 5 0 77 0 23
2018 Real property 9 9 12 61 9 0 0 70 18 10
2018 Materiel management 0 20 35 15 30 0 0 45 20 11
2018 Information management 0 10 33 29 20 6 2 53 11 59
2018 Information technology 8 27 22 31 9 2 2 41 37 59
2018 Policy 11 16 17 32 24 0 0 56 27 19
2018 Project management 0 11 49 31 3 0 6 36 12 30
2018 Other services to the public 5 5 42 28 20 0 0 48 11 37
2018 None of the above 4 12 24 36 20 4 0 59 16 82
2017 Client contact centre 2 15 48 15 16 3 0 32 18 39
2017 Communications or public affairs 6 37 26 14 14 0 3 29 44 35
2017 Access to information and privacy 8 12 27 12 27 8 7 45 23 26
2017 Library services 5 8 29 32 16 3 7 53 14 134
2017 Administration and operations 9 25 26 23 9 6 1 35 37 68
2017 Human resources 2 19 29 32 5 13 0 42 24 39
2017 Financial management 5 10 23 39 19 5 0 61 15 22
2017 Materiel management 9 9 9 16 41 0 17 68 21 12
2017 Information management 5 15 21 28 21 6 5 55 23 58
2017 Information technology 11 26 15 30 13 2 2 45 39 53
2017 Policy 6 36 19 20 12 6 0 34 46 16
2017 Project management 3 3 28 38 21 4 4 63 7 29
2017 Other services to the public 10 10 30 26 18 5 0 46 21 39
2017 None of the above 9 11 27 30 13 3 7 48 22 122
2014 Client contact centre 12 11 38 17 8 4 9 29 27 46
2014 Communications or public affairs 11 19 27 19 17 8 0 38 32 37
2014 Access to information and privacy 8 17 30 24 15 0 7 41 27 29
2014 Science and technology 0 16 17 35 24 0 8 64 17 12
2014 Library services 7 16 21 30 12 5 9 49 26 151
2014 Administration and operations 13 24 24 22 10 2 5 34 41 87
2014 Human resources 3 18 38 37 3 0 0 40 21 30
2014 Financial management 0 16 30 49 5 0 0 54 16 19
2014 Materiel management 12 14 11 27 18 7 12 55 31 17
2014 Information management 12 18 26 15 19 4 6 38 33 114
2014 Information technology 18 18 29 20 11 4 0 33 37 55
2014 Evaluation 7 20 47 13 13 0 0 27 27 15
2014 Other services to the public 18 19 22 21 12 6 2 36 41 38
2014 None of the above 11 16 33 17 12 6 5 34 29 134

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 15 52 9 10 3 4 20 24 32
2019 Communications or public affairs 25 24 19 17 12 0 3 30 50 36
2019 Access to information and privacy 6 22 23 21 21 3 4 45 30 44
2019 Library services 9 19 30 23 13 1 5 39 30 133
2019 Administration and operations 12 19 39 17 10 1 2 28 32 80
2019 Human resources 2 23 40 23 10 0 2 33 26 45
2019 Financial management 0 19 31 29 21 0 0 50 19 25
2019 Real property 18 37 18 14 14 0 0 27 55 16
2019 Materiel management 0 15 34 14 36 0 0 50 15 14
2019 Information management 7 18 27 24 15 6 3 43 28 77
2019 Information technology 11 22 34 20 10 3 0 31 33 65
2019 Policy 5 10 47 29 10 0 0 39 15 21
2019 Project management 10 24 49 12 3 3 0 15 34 34
2019 Other services to the public 11 18 23 24 20 0 3 46 30 46
2019 None of the above 14 12 35 20 17 3 0 38 26 105
2018 Client contact centre 0 18 42 23 4 14 0 31 21 26
2018 Communications or public affairs 37 33 20 3 7 0 0 10 70 30
2018 Access to information and privacy 6 20 31 28 11 0 3 40 28 28
2018 Library services 11 15 33 23 9 6 4 35 28 108
2018 Administration and operations 3 30 41 19 6 1 0 25 34 64
2018 Human resources 8 13 58 5 13 3 0 18 22 36
2018 Financial management 0 13 43 32 12 0 0 44 13 23
2018 Real property 0 18 58 24 0 0 0 24 18 10
2018 Materiel management 0 16 42 19 22 0 0 42 16 11
2018 Information management 7 15 37 22 12 5 1 37 23 60
2018 Information technology 10 27 29 22 12 0 0 34 37 59
2018 Policy 6 11 33 28 8 14 0 43 19 19
2018 Project management 7 23 50 10 10 0 0 20 30 30
2018 Other services to the public 8 16 37 31 10 0 0 40 23 37
2018 None of the above 8 18 37 21 12 1 1 34 27 81
2017 Client contact centre 5 15 56 11 11 3 0 22 20 39
2017 Communications or public affairs 17 39 26 9 6 3 0 15 58 35
2017 Access to information and privacy 4 15 34 16 19 4 7 39 22 26
2017 Library services 8 18 36 18 10 6 4 31 29 134
2017 Administration and operations 18 18 35 18 4 5 3 24 39 68
2017 Human resources 5 15 44 21 5 10 0 29 22 39
2017 Financial management 5 5 53 29 9 0 0 37 10 22
2017 Materiel management 0 9 9 48 9 9 17 76 12 12
2017 Information management 7 15 48 14 9 4 3 25 24 58
2017 Information technology 19 20 30 15 7 6 4 24 43 54
2017 Policy 6 33 34 21 6 0 0 27 39 15
2017 Project management 14 27 34 17 4 0 4 21 43 29
2017 Other services to the public 10 19 45 18 6 0 2 24 29 39
2017 None of the above 11 18 34 18 13 3 2 33 31 122
2014 Client contact centre 12 21 45 6 2 7 7 9 39 46
2014 Communications or public affairs 19 35 24 11 6 5 0 17 57 37
2014 Access to information and privacy 11 10 30 23 18 0 7 45 23 29
2014 Science and technology 9 25 41 0 8 9 8 10 41 12
2014 Library services 12 16 24 19 14 7 7 38 33 151
2014 Administration and operations 14 30 36 8 10 0 2 18 45 87
2014 Human resources 6 20 44 18 3 8 0 23 28 30
2014 Financial management 5 20 64 10 0 0 0 10 26 19
2014 Materiel management 14 10 17 27 27 0 7 57 25 17
2014 Information management 19 25 27 13 13 2 2 27 46 114
2014 Information technology 18 24 42 14 2 0 0 16 42 55
2014 Evaluation 0 47 33 13 7 0 0 20 47 15
2014 Other services to the public 31 21 20 9 12 8 0 23 56 38
2014 None of the above 29 16 26 10 9 7 3 21 50 135

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 4 25 35 17 13 3 3 32 31 33
2019 Communications or public affairs 17 25 39 17 3 0 0 19 41 36
2019 Access to information and privacy 6 24 48 16 2 2 2 19 31 45
2019 Library services 9 15 53 15 8 0 1 23 24 133
2019 Administration and operations 9 18 37 26 10 0 0 36 26 81
2019 Human resources 5 18 46 20 11 0 0 31 23 45
2019 Financial management 0 13 39 23 25 0 0 48 13 25
2019 Real property 26 37 12 20 6 0 0 26 63 16
2019 Materiel management 8 0 47 15 30 0 0 45 8 14
2019 Information management 9 16 41 19 11 4 0 31 26 77
2019 Information technology 4 9 36 28 20 0 3 49 14 65
2019 Policy 0 24 57 14 5 0 0 19 24 21
2019 Project management 9 13 46 23 8 0 0 32 22 34
2019 Other services to the public 9 22 40 26 4 0 0 30 31 46
2019 None of the above 14 24 36 17 9 0 0 26 38 105
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 38 10 0 0 0 3 90 0 33
2019 Communications or public affairs 73 21 3 3 0 0 0 94 3 36
2019 Access to information and privacy 76 22 0 0 2 0 0 98 2 45
2019 Library services 64 25 5 4 1 0 1 90 5 132
2019 Administration and operations 67 20 6 7 0 0 0 87 7 81
2019 Human resources 68 28 0 2 2 0 0 96 4 44
2019 Financial management 85 12 0 4 0 0 0 96 4 25
2019 Real property 49 31 8 12 0 0 0 80 12 16
2019 Materiel management 66 21 0 8 6 0 0 86 14 14
2019 Information management 74 22 1 0 1 0 1 97 1 77
2019 Information technology 53 27 8 10 2 0 0 80 12 66
2019 Policy 76 19 0 5 0 0 0 95 5 21
2019 Project management 71 23 3 3 0 0 0 94 3 34
2019 Other services to the public 63 22 6 9 0 0 0 85 9 46
2019 None of the above 75 9 7 5 2 0 1 86 7 105
2017 Client contact centre 44 41 7 3 2 0 3 87 5 39
2017 Communications or public affairs 68 20 3 6 0 0 3 91 6 35
2017 Access to information and privacy 81 11 0 8 0 0 0 92 8 26
2017 Library services 60 29 3 5 3 0 0 89 8 134
2017 Administration and operations 53 40 3 4 0 0 0 93 4 68
2017 Human resources 65 35 0 0 0 0 0 100 0 39
2017 Financial management 62 29 0 4 0 0 5 95 5 22
2017 Materiel management 83 17 0 0 0 0 0 100 0 12
2017 Information management 68 20 2 9 0 0 2 90 9 58
2017 Information technology 50 32 7 9 2 0 0 81 11 54
2017 Policy 68 19 13 0 0 0 0 87 0 16
2017 Project management 48 38 4 10 0 0 0 86 10 29
2017 Other services to the public 70 17 5 0 2 0 5 92 3 40
2017 None of the above 63 22 6 6 2 2 0 86 7 123
2014 Client contact centre 57 19 10 7 4 0 3 79 12 46
2014 Communications or public affairs 66 23 3 5 3 0 0 89 8 36
2014 Access to information and privacy 52 31 0 6 10 0 0 83 17 29
2014 Science and technology 83 0 9 0 0 0 8 90 0 12
2014 Library services 64 24 3 8 2 0 0 87 9 152
2014 Administration and operations 69 20 5 5 0 0 0 90 5 87
2014 Human resources 69 31 0 0 0 0 0 100 0 30
2014 Financial management 59 25 5 5 6 0 0 84 11 19
2014 Materiel management 62 33 5 0 0 0 0 95 0 17
2014 Information management 65 19 8 6 0 0 3 86 6 114
2014 Information technology 57 29 7 5 2 0 0 86 7 55
2014 Evaluation 73 20 0 7 0 0 0 93 7 15
2014 Other services to the public 70 22 0 0 2 0 6 97 3 38
2014 None of the above 67 23 5 3 1 1 1 91 4 135

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 29 31 3 6 12 6 52 11 33
2019 Communications or public affairs 28 44 8 17 0 0 3 74 18 35
2019 Access to information and privacy 37 32 11 4 2 9 5 80 7 45
2019 Library services 20 35 15 6 11 8 4 63 20 133
2019 Administration and operations 35 30 13 7 1 7 7 76 10 81
2019 Human resources 28 43 16 7 2 5 0 74 9 44
2019 Financial management 50 35 12 0 0 4 0 88 0 25
2019 Real property 29 24 31 8 8 0 0 53 16 16
2019 Materiel management 21 50 21 0 8 0 0 71 8 14
2019 Information management 33 32 9 7 3 9 6 77 12 77
2019 Information technology 37 26 11 8 0 11 7 77 9 66
2019 Policy 53 15 4 0 5 13 10 87 7 21
2019 Project management 39 28 9 9 3 12 0 76 14 33
2019 Other services to the public 23 21 21 4 13 13 5 54 21 46
2019 None of the above 30 30 17 6 6 5 6 68 13 105
2018 Client contact centre 7 66 8 7 0 5 7 82 8 27
2018 Communications or public affairs 34 30 3 26 3 0 4 66 31 30
2018 Access to information and privacy 24 39 7 0 7 13 10 82 9 28
2018 Library services 16 42 20 9 6 6 2 62 16 108
2018 Administration and operations 24 39 15 9 5 6 1 68 15 63
2018 Human resources 12 47 16 11 10 5 0 62 21 36
2018 Financial management 30 36 26 4 0 4 0 69 4 23
2018 Real property 46 15 39 0 0 0 0 61 0 10
2018 Materiel management 33 29 9 9 12 9 0 67 23 10
2018 Information management 24 31 20 11 3 7 5 62 16 59
2018 Information technology 32 29 27 3 3 5 0 64 7 59
2018 Policy 32 22 12 6 0 22 6 76 8 18
2018 Project management 34 29 16 11 3 7 0 68 15 30
2018 Other services to the public 28 35 14 21 3 0 0 62 23 37
2018 None of the above 27 36 12 17 1 6 0 68 19 81
2017 Client contact centre 10 50 16 8 2 12 3 69 12 39
2017 Communications or public affairs 22 31 12 20 9 3 3 56 31 35
2017 Access to information and privacy 23 19 23 4 4 8 19 57 11 26
2017 Library services 21 35 16 8 9 7 4 63 19 134
2017 Administration and operations 22 43 12 3 8 6 7 74 13 68
2017 Human resources 15 43 15 10 0 10 8 70 12 39
2017 Financial management 32 25 24 0 0 10 9 70 0 22
2017 Materiel management 23 32 9 9 18 9 0 61 29 12
2017 Information management 38 24 19 5 2 7 5 70 8 58
2017 Information technology 22 41 11 6 2 8 11 77 9 54
2017 Policy 44 12 19 0 6 6 13 68 8 16
2017 Project management 31 35 7 3 14 10 0 74 19 29
2017 Other services to the public 17 27 26 10 5 2 12 52 18 40
2017 None of the above 29 30 13 7 10 8 2 66 19 123
2014 Client contact centre 24 28 23 8 3 9 5 61 13 46
2014 Communications or public affairs 49 30 11 5 3 3 0 81 8 37
2014 Access to information and privacy 22 37 15 13 6 3 3 63 21 29
2014 Science and technology 32 33 9 0 18 0 8 70 20 12
2014 Library services 26 29 20 6 9 6 4 61 17 151
2014 Administration and operations 32 36 9 6 7 4 6 75 14 87
2014 Human resources 23 47 10 0 0 18 3 88 0 30
2014 Financial management 20 54 10 5 6 5 0 78 11 19
2014 Materiel management 38 30 5 7 7 13 0 79 15 17
2014 Information management 30 30 15 9 10 2 5 64 20 114
2014 Information technology 37 24 15 9 7 6 2 66 18 54
2014 Evaluation 40 27 20 0 0 0 13 77 0 15
2014 Other services to the public 41 29 5 5 2 6 12 85 9 38
2014 None of the above 33 31 11 11 5 4 6 70 18 134

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 44 16 3 0 0 0 82 3 33
2019 Communications or public affairs 46 34 14 6 0 0 0 81 6 36
2019 Access to information and privacy 47 33 9 6 4 0 0 80 10 45
2019 Library services 34 38 5 12 8 2 0 74 21 132
2019 Administration and operations 54 31 10 4 1 0 0 85 5 81
2019 Human resources 51 40 6 0 2 0 0 92 2 45
2019 Financial management 73 15 12 0 0 0 0 88 0 25
2019 Real property 41 51 0 0 8 0 0 92 8 16
2019 Materiel management 72 13 0 8 8 0 0 85 15 14
2019 Information management 53 29 7 8 3 0 0 82 11 77
2019 Information technology 53 40 3 0 2 2 2 95 2 66
2019 Policy 62 27 0 0 5 5 0 94 6 21
2019 Project management 55 36 0 3 3 0 3 94 6 34
2019 Other services to the public 56 24 2 4 13 0 0 80 18 46
2019 None of the above 52 26 8 7 7 0 0 78 13 104
2018 Client contact centre 58 20 8 14 0 0 0 78 14 26
2018 Communications or public affairs 49 38 7 6 0 0 0 87 6 29
2018 Access to information and privacy 41 36 12 3 4 0 4 81 7 28
2018 Library services 35 37 7 12 8 2 0 73 20 107
2018 Administration and operations 47 38 5 7 2 1 0 86 9 64
2018 Human resources 34 44 11 8 3 0 0 79 11 36
2018 Financial management 61 30 0 4 4 0 0 91 9 23
2018 Real property 49 51 0 0 0 0 0 100 0 10
2018 Materiel management 53 18 9 21 0 0 0 71 21 10
2018 Information management 53 26 6 10 5 0 0 79 15 59
2018 Information technology 48 34 6 9 2 2 0 83 10 59
2018 Policy 68 26 6 0 0 0 0 94 0 19
2018 Project management 66 24 7 0 3 0 0 90 3 30
2018 Other services to the public 43 23 13 18 3 0 0 66 21 37
2018 None of the above 40 38 7 7 2 5 0 83 9 81
2017 Client contact centre 31 49 13 2 2 2 0 82 5 39
2017 Communications or public affairs 45 40 6 0 6 3 0 88 6 35
2017 Access to information and privacy 54 26 8 4 8 0 0 80 12 26
2017 Library services 40 35 9 8 6 1 0 76 14 134
2017 Administration and operations 48 32 10 3 6 0 0 80 9 68
2017 Human resources 40 45 2 10 2 0 0 85 12 39
2017 Financial management 57 24 18 0 0 0 0 82 0 22
2017 Materiel management 30 17 9 35 9 0 0 47 44 12
2017 Information management 50 36 7 6 2 0 0 86 7 58
2017 Information technology 52 34 4 4 4 2 0 89 8 54
2017 Policy 68 19 6 6 0 0 0 87 6 16
2017 Project management 49 31 10 4 7 0 0 79 10 29
2017 Other services to the public 42 30 18 5 5 0 0 72 10 40
2017 None of the above 48 28 8 7 6 2 0 79 13 123
2014 Client contact centre 41 35 10 11 2 2 0 77 13 46
2014 Communications or public affairs 62 27 0 3 5 3 0 92 8 37
2014 Access to information and privacy 33 28 8 18 10 4 0 63 29 28
2014 Science and technology 50 41 0 9 0 0 0 91 9 12
2014 Library services 39 31 10 13 6 1 0 71 19 152
2014 Administration and operations 45 33 9 9 3 2 0 79 12 87
2014 Human resources 56 32 7 5 0 0 0 88 5 30
2014 Financial management 50 34 10 6 0 0 0 84 6 19
2014 Materiel management 52 28 0 0 20 0 0 80 20 17
2014 Information management 48 28 7 7 10 1 0 76 17 114
2014 Information technology 42 36 9 4 7 2 0 80 11 55
2014 Evaluation 53 20 27 0 0 0 0 73 0 15
2014 Other services to the public 67 21 7 5 0 0 0 88 5 38
2014 None of the above 48 29 8 7 7 1 0 78 14 135

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 39 13 6 0 0 0 82 6 33
2019 Communications or public affairs 56 25 11 8 0 0 0 81 8 36
2019 Access to information and privacy 39 40 11 8 2 0 0 79 10 44
2019 Library services 40 43 5 9 2 1 0 84 11 133
2019 Administration and operations 55 32 11 3 0 0 0 87 3 80
2019 Human resources 53 36 4 6 0 0 0 89 6 44
2019 Financial management 77 23 0 0 0 0 0 100 0 25
2019 Real property 53 26 6 16 0 0 0 78 16 16
2019 Materiel management 64 21 0 8 8 0 0 85 15 14
2019 Information management 61 29 5 4 0 0 0 90 4 76
2019 Information technology 49 44 5 2 0 0 0 94 2 66
2019 Policy 72 22 0 0 5 0 0 95 5 21
2019 Project management 59 36 3 3 0 0 0 95 3 34
2019 Other services to the public 54 24 9 7 7 0 0 78 13 46
2019 None of the above 60 29 7 3 2 0 0 88 5 104
2018 Client contact centre 56 24 14 7 0 0 0 79 7 27
2018 Communications or public affairs 37 44 13 3 3 0 0 81 6 30
2018 Access to information and privacy 52 41 3 0 0 0 4 97 0 28
2018 Library services 44 38 11 4 3 0 0 83 7 107
2018 Administration and operations 49 39 4 5 3 0 0 88 8 64
2018 Human resources 30 59 8 3 0 0 0 89 3 36
2018 Financial management 56 31 4 9 0 0 0 87 9 23
2018 Real property 82 18 0 0 0 0 0 100 0 10
2018 Materiel management 41 21 18 9 12 0 0 62 21 10
2018 Information management 53 33 6 5 2 0 0 86 7 60
2018 Information technology 49 46 5 0 0 0 0 95 0 59
2018 Policy 72 28 0 0 0 0 0 100 0 19
2018 Project management 61 30 4 3 3 0 0 90 6 30
2018 Other services to the public 47 39 12 0 3 0 0 85 3 37
2018 None of the above 47 34 9 7 2 1 0 82 9 80
2017 Client contact centre 43 52 2 2 0 0 0 95 2 39
2017 Communications or public affairs 39 41 6 11 3 0 0 80 14 35
2017 Access to information and privacy 61 19 8 12 0 0 0 80 12 26
2017 Library services 42 37 8 8 4 1 0 80 13 134
2017 Administration and operations 48 40 2 6 4 0 0 88 10 68
2017 Human resources 33 47 17 2 0 0 0 80 2 39
2017 Financial management 50 46 4 0 0 0 0 96 0 22
2017 Materiel management 21 34 27 18 0 0 0 56 18 12
2017 Information management 50 40 2 5 4 0 0 89 9 58
2017 Information technology 45 46 7 2 0 0 0 91 2 54
2017 Policy 62 32 0 0 6 0 0 94 6 16
2017 Project management 44 38 10 7 0 0 0 83 7 29
2017 Other services to the public 52 35 8 5 0 0 0 87 5 40
2017 None of the above 45 38 8 5 4 0 0 83 9 123
2014 Client contact centre 44 47 9 0 0 0 0 91 0 46
2014 Communications or public affairs 46 43 3 3 5 0 0 89 8 37
2014 Access to information and privacy 18 49 17 13 3 0 0 66 17 29
2014 Science and technology 40 51 9 0 0 0 0 91 0 12
2014 Library services 46 36 7 7 2 1 0 83 10 152
2014 Administration and operations 40 49 7 3 2 0 0 89 5 86
2014 Human resources 51 42 7 0 0 0 0 93 0 29
2014 Financial management 53 31 10 6 0 0 0 84 6 19
2014 Materiel management 45 35 13 7 0 0 0 80 7 17
2014 Information management 48 40 6 4 2 0 0 88 6 114
2014 Information technology 36 40 11 11 2 0 0 76 13 55
2014 Evaluation 67 33 0 0 0 0 0 100 0 15
2014 Other services to the public 73 22 2 2 0 0 0 95 2 38
2014 None of the above 43 38 10 6 2 0 1 82 8 135

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 36 27 10 0 0 0 63 10 33
2019 Communications or public affairs 45 41 5 6 3 0 0 86 9 36
2019 Access to information and privacy 28 52 16 4 0 0 0 80 4 44
2019 Library services 35 43 10 6 4 2 0 80 10 133
2019 Administration and operations 50 32 14 1 1 1 0 84 2 79
2019 Human resources 36 53 7 4 0 0 0 89 4 45
2019 Financial management 60 36 4 0 0 0 0 96 0 24
2019 Real property 55 12 18 8 8 0 0 67 16 16
2019 Materiel management 35 36 14 15 0 0 0 71 15 14
2019 Information management 47 35 13 3 0 2 0 84 3 77
2019 Information technology 46 41 9 0 2 2 0 89 2 66
2019 Policy 71 18 5 5 0 0 0 90 5 21
2019 Project management 56 30 12 3 0 0 0 86 3 34
2019 Other services to the public 48 31 13 7 2 0 0 79 9 46
2019 None of the above 52 34 8 2 3 1 0 87 5 104
2018 Client contact centre 21 60 12 7 0 0 0 82 7 27
2018 Communications or public affairs 50 48 0 0 3 0 0 97 3 29
2018 Access to information and privacy 35 37 21 0 0 0 7 77 0 28
2018 Library services 35 39 14 6 2 5 0 77 8 108
2018 Administration and operations 38 45 10 5 0 1 0 84 6 64
2018 Human resources 31 58 8 3 0 0 0 89 3 36
2018 Financial management 39 49 8 4 0 0 0 88 4 23
2018 Real property 63 37 0 0 0 0 0 100 0 10
2018 Materiel management 33 41 26 0 0 0 0 74 0 10
2018 Information management 51 37 9 0 3 0 0 88 3 60
2018 Information technology 38 52 5 5 0 0 0 90 5 59
2018 Policy 42 48 11 0 0 0 0 89 0 19
2018 Project management 44 43 10 0 3 0 0 87 3 30
2018 Other services to the public 39 43 13 5 0 0 0 81 5 37
2018 None of the above 39 43 11 1 0 5 1 87 1 81
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 23 32 0 3 3 6 60 4 33
2019 Communications or public affairs 68 27 3 3 0 0 0 95 3 36
2019 Access to information and privacy 47 13 22 5 5 0 7 65 11 42
2019 Library services 40 26 12 5 8 3 7 73 14 133
2019 Administration and operations 60 17 11 2 1 0 8 84 4 81
2019 Human resources 49 37 3 2 2 0 7 92 5 45
2019 Financial management 69 19 4 0 0 0 8 96 0 25
2019 Real property 35 35 23 0 6 0 0 71 6 16
2019 Materiel management 43 23 19 8 8 0 0 66 15 14
2019 Information management 48 29 5 3 3 2 10 87 6 77
2019 Information technology 58 28 6 2 2 3 2 90 3 65
2019 Policy 48 33 10 5 0 0 4 84 6 21
2019 Project management 58 30 6 0 0 6 0 93 0 34
2019 Other services to the public 49 26 13 5 4 0 3 77 9 46
2019 None of the above 48 26 14 4 4 0 4 77 8 103

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 39 27 5 0 0 0 67 5 33
2019 Communications or public affairs 50 31 16 3 0 0 0 81 3 36
2019 Access to information and privacy 37 31 13 10 7 0 2 69 18 45
2019 Library services 35 36 12 8 7 1 1 73 15 133
2019 Administration and operations 54 23 17 2 2 0 1 78 5 81
2019 Human resources 50 33 9 4 4 0 0 83 9 44
2019 Financial management 61 27 12 0 0 0 0 88 0 25
2019 Real property 37 17 25 6 15 0 0 54 21 15
2019 Materiel management 43 34 15 0 8 0 0 77 8 14
2019 Information management 49 31 9 7 1 1 0 82 9 77
2019 Information technology 46 30 12 3 2 2 5 82 5 66
2019 Policy 48 38 9 0 5 0 0 86 5 21
2019 Project management 61 24 9 3 3 0 0 85 7 34
2019 Other services to the public 40 38 14 0 9 0 0 77 9 46
2019 None of the above 43 36 10 6 4 0 2 80 10 103
2018 Client contact centre 35 38 26 0 0 0 0 74 0 27
2018 Communications or public affairs 46 40 3 3 7 0 0 87 10 30
2018 Access to information and privacy 33 39 5 4 13 5 0 77 18 28
2018 Library services 41 32 11 11 5 0 0 73 16 109
2018 Administration and operations 39 38 10 8 4 0 0 77 12 63
2018 Human resources 31 44 13 8 3 0 0 76 11 36
2018 Financial management 46 36 13 0 4 0 0 83 4 23
2018 Real property 72 9 9 9 0 0 0 82 9 10
2018 Materiel management 36 57 8 0 0 0 0 92 0 11
2018 Information management 39 40 12 5 2 0 1 81 7 60
2018 Information technology 41 39 13 7 0 0 0 80 7 59
2018 Policy 43 39 18 0 0 0 0 82 0 18
2018 Project management 60 26 14 0 0 0 0 86 0 30
2018 Other services to the public 55 19 13 8 5 0 0 74 13 37
2018 None of the above 48 36 11 2 0 1 1 86 2 82
2017 Client contact centre 21 59 13 2 2 2 0 81 5 39
2017 Communications or public affairs 34 43 11 3 9 0 0 78 11 35
2017 Access to information and privacy 37 35 15 8 0 4 0 76 8 26
2017 Library services 38 40 11 5 5 1 0 80 9 134
2017 Administration and operations 40 40 12 3 6 0 0 79 9 68
2017 Human resources 30 54 11 2 0 2 0 86 2 39
2017 Financial management 42 36 13 0 9 0 0 78 9 22
2017 Materiel management 23 33 17 27 0 0 0 57 27 12
2017 Information management 50 34 6 4 2 2 3 88 6 58
2017 Information technology 39 36 17 6 2 0 2 76 8 54
2017 Policy 68 26 0 6 0 0 0 94 6 16
2017 Project management 45 45 7 0 3 0 0 90 3 29
2017 Other services to the public 40 32 12 16 0 0 0 72 16 40
2017 None of the above 42 34 12 5 6 1 0 76 12 123
2014 Client contact centre 42 37 13 5 0 2 0 82 5 46
2014 Communications or public affairs 57 19 8 5 8 0 3 78 14 37
2014 Access to information and privacy 26 37 23 6 7 0 0 63 13 29
2014 Science and technology 42 8 34 0 8 0 8 54 9 12
2014 Library services 32 40 15 9 5 0 0 72 14 152
2014 Administration and operations 39 35 10 11 3 1 2 76 14 87
2014 Human resources 36 34 10 13 3 0 3 73 17 30
2014 Financial management 20 48 15 17 0 0 0 68 17 19
2014 Materiel management 34 23 25 5 13 0 0 57 18 17
2014 Information management 39 37 16 4 3 1 0 76 8 114
2014 Information technology 37 31 20 5 4 0 4 70 10 55
2014 Evaluation 47 40 7 7 0 0 0 87 7 15
2014 Other services to the public 38 28 15 8 9 0 2 67 17 38
2014 None of the above 41 29 13 9 6 1 1 71 15 135

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 26 31 6 0 0 0 63 6 33
2019 Communications or public affairs 59 27 8 3 0 3 0 89 3 36
2019 Access to information and privacy 50 31 10 4 3 0 2 82 7 45
2019 Library services 41 28 15 5 5 4 1 73 11 133
2019 Administration and operations 59 23 10 5 1 1 0 83 6 80
2019 Human resources 49 36 8 6 0 0 0 85 6 45
2019 Financial management 65 31 4 0 0 0 0 96 0 25
2019 Real property 23 37 18 8 14 0 0 61 22 16
2019 Materiel management 64 28 0 8 0 0 0 92 8 14
2019 Information management 56 30 8 3 3 1 0 87 6 77
2019 Information technology 51 33 11 0 2 2 2 87 2 66
2019 Policy 57 24 9 0 10 0 0 81 10 21
2019 Project management 54 31 12 0 3 0 0 85 3 34
2019 Other services to the public 56 20 9 9 4 2 0 77 13 46
2019 None of the above 59 27 6 3 3 2 0 87 7 103
2018 Client contact centre 45 43 8 4 0 0 0 88 4 27
2018 Communications or public affairs 60 23 10 0 7 0 0 84 7 30
2018 Access to information and privacy 45 26 14 0 9 5 0 75 10 28
2018 Library services 50 25 11 5 5 4 1 79 10 108
2018 Administration and operations 48 27 13 6 5 0 0 75 12 63
2018 Human resources 32 49 16 3 0 0 0 81 3 36
2018 Financial management 48 34 4 0 4 4 5 90 5 23
2018 Real property 58 33 9 0 0 0 0 91 0 10
2018 Materiel management 58 34 8 0 0 0 0 92 0 11
2018 Information management 48 37 7 3 0 2 3 89 3 60
2018 Information technology 63 24 8 5 0 0 0 87 5 59
2018 Policy 63 26 6 0 0 6 0 94 0 19
2018 Project management 56 34 10 0 0 0 0 90 0 30
2018 Other services to the public 56 20 11 8 5 0 0 76 13 37
2018 None of the above 61 28 7 1 0 2 0 91 1 82
2017 Client contact centre 31 47 10 5 2 5 0 81 8 39
2017 Communications or public affairs 34 45 6 6 6 3 0 82 12 34
2017 Access to information and privacy 53 31 8 4 0 4 0 88 4 26
2017 Library services 51 26 10 6 3 3 1 80 10 133
2017 Administration and operations 46 39 5 6 5 0 0 85 10 68
2017 Human resources 43 50 5 0 0 2 0 95 0 39
2017 Financial management 46 31 18 0 0 4 0 81 0 22
2017 Materiel management 32 32 18 9 0 9 0 71 10 12
2017 Information management 51 40 6 0 0 2 2 94 0 58
2017 Information technology 42 41 6 6 0 2 4 88 6 54
2017 Policy 74 19 6 0 0 0 0 94 0 16
2017 Project management 49 41 7 0 3 0 0 90 3 29
2017 Other services to the public 49 31 12 5 2 0 0 80 8 40
2017 None of the above 50 27 9 6 6 3 0 79 12 122
2014 Client contact centre 43 30 15 7 2 3 0 75 10 46
2014 Communications or public affairs 57 19 8 8 3 5 0 80 11 37
2014 Access to information and privacy 30 34 20 17 0 0 0 63 17 29
2014 Science and technology 51 24 17 0 0 0 8 81 0 12
2014 Library services 40 36 13 4 4 3 1 78 8 152
2014 Administration and operations 39 40 10 4 1 5 2 84 5 87
2014 Human resources 40 44 10 3 4 0 0 84 7 30
2014 Financial management 40 54 6 0 0 0 0 94 0 19
2014 Materiel management 36 21 18 7 13 4 0 60 21 17
2014 Information management 46 35 8 4 3 3 1 85 7 114
2014 Information technology 42 40 7 9 2 0 0 82 11 55
2014 Evaluation 67 20 13 0 0 0 0 87 0 15
2014 Other services to the public 45 22 18 2 9 3 0 70 12 38
2014 None of the above 49 27 11 5 5 3 0 79 10 135

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 40 20 8 3 0 0 69 11 32
2019 Communications or public affairs 57 27 11 3 3 0 0 84 6 36
2019 Access to information and privacy 45 36 10 6 3 0 0 81 9 45
2019 Library services 43 30 7 12 5 1 2 75 18 132
2019 Administration and operations 60 24 12 2 1 0 0 85 4 81
2019 Human resources 49 36 6 8 0 0 0 85 8 45
2019 Financial management 73 23 4 0 0 0 0 96 0 25
2019 Real property 49 12 12 22 6 0 0 61 27 16
2019 Materiel management 49 44 0 8 0 0 0 92 8 14
2019 Information management 56 26 11 4 3 0 0 82 7 77
2019 Information technology 49 35 8 5 0 2 2 87 5 66
2019 Policy 38 24 28 5 5 0 0 62 10 21
2019 Project management 55 27 9 6 3 0 0 82 9 34
2019 Other services to the public 63 17 6 4 9 0 0 80 13 46
2019 None of the above 50 30 9 6 4 0 0 80 10 104
2018 Client contact centre 46 46 4 4 0 0 0 92 4 26
2018 Communications or public affairs 50 37 6 0 7 0 0 87 7 30
2018 Access to information and privacy 43 31 11 4 10 0 0 75 14 28
2018 Library services 44 25 9 15 6 0 0 70 21 109
2018 Administration and operations 47 28 9 11 4 0 0 76 15 62
2018 Human resources 34 43 12 8 3 0 0 77 11 36
2018 Financial management 59 23 8 5 5 0 0 82 10 22
2018 Real property 58 15 28 0 0 0 0 72 0 10
2018 Materiel management 38 46 0 16 0 0 0 84 16 11
2018 Information management 53 32 7 3 3 0 1 86 7 60
2018 Information technology 51 34 9 5 2 0 0 85 7 59
2018 Policy 45 49 6 0 0 0 0 94 0 19
2018 Project management 63 27 10 0 0 0 0 90 0 30
2018 Other services to the public 44 18 21 10 5 2 0 63 16 37
2018 None of the above 62 28 7 1 0 1 0 91 1 82
2017 Client contact centre 35 39 16 7 2 0 0 75 10 39
2017 Communications or public affairs 51 26 12 6 6 0 0 77 11 35
2017 Access to information and privacy 42 35 12 8 0 0 3 80 8 26
2017 Library services 43 33 7 7 6 4 1 79 14 134
2017 Administration and operations 44 32 14 6 4 0 0 76 10 68
2017 Human resources 43 50 0 7 0 0 0 93 7 39
2017 Financial management 58 28 14 0 0 0 0 86 0 22
2017 Materiel management 23 32 9 27 0 0 9 61 29 12
2017 Information management 46 49 0 0 2 0 3 98 2 58
2017 Information technology 37 47 5 2 7 2 0 85 9 54
2017 Policy 75 12 0 13 0 0 0 87 13 16
2017 Project management 31 55 3 7 3 0 0 86 10 29
2017 Other services to the public 40 40 10 5 5 0 0 80 10 40
2017 None of the above 45 32 7 10 6 1 0 77 16 123
2014 Client contact centre 48 20 17 12 0 3 0 70 12 46
2014 Communications or public affairs 54 19 8 13 5 0 0 73 19 37
2014 Access to information and privacy 33 30 17 16 0 3 0 66 17 29
2014 Science and technology 33 50 0 9 0 0 8 90 10 12
2014 Library services 41 33 13 9 5 0 0 74 13 152
2014 Administration and operations 40 43 3 7 2 2 3 87 10 87
2014 Human resources 40 40 13 3 4 0 0 80 7 30
2014 Financial management 55 30 10 5 0 0 0 85 5 19
2014 Materiel management 29 39 13 12 7 0 0 68 18 17
2014 Information management 46 33 10 2 5 4 0 82 8 113
2014 Information technology 40 31 16 9 4 0 0 71 13 55
2014 Evaluation 73 20 0 7 0 0 0 93 7 15
2014 Other services to the public 46 24 18 9 2 0 0 70 12 38
2014 None of the above 46 29 8 10 6 1 0 76 16 135

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 35 0 3 0 0 0 97 3 32
2019 Communications or public affairs 87 13 0 0 0 0 0 100 0 36
2019 Access to information and privacy 87 8 0 2 3 0 0 95 5 45
2019 Library services 82 12 2 1 1 0 1 96 2 133
2019 Administration and operations 87 13 0 0 0 0 0 100 0 81
2019 Human resources 78 20 0 2 0 0 0 98 2 42
2019 Financial management 85 15 0 0 0 0 0 100 0 25
2019 Real property 82 12 0 0 6 0 0 94 6 16
2019 Materiel management 81 13 6 0 0 0 0 94 0 14
2019 Information management 88 8 4 0 0 0 0 96 0 75
2019 Information technology 77 12 5 5 0 0 2 90 5 65
2019 Policy 75 25 0 0 0 0 0 100 0 20
2019 Project management 97 0 3 0 0 0 0 97 0 34
2019 Other services to the public 76 17 4 0 2 0 0 93 2 46
2019 None of the above 87 8 1 3 1 0 0 95 4 104
2017 Client contact centre 64 29 2 5 0 0 0 93 5 39
2017 Communications or public affairs 89 11 0 0 0 0 0 100 0 35
2017 Access to information and privacy 77 16 7 0 0 0 0 93 0 26
2017 Library services 81 14 2 2 0 1 1 96 2 134
2017 Administration and operations 70 26 4 0 0 0 0 96 0 67
2017 Human resources 77 23 0 0 0 0 0 100 0 39
2017 Financial management 96 4 0 0 0 0 0 100 0 22
2017 Materiel management 82 18 0 0 0 0 0 100 0 12
2017 Information management 84 14 0 2 0 0 0 98 2 56
2017 Information technology 66 26 2 6 0 0 0 93 6 54
2017 Policy 81 19 0 0 0 0 0 100 0 16
2017 Project management 75 18 4 4 0 0 0 92 4 28
2017 Other services to the public 75 20 2 2 0 0 0 95 2 40
2017 None of the above 86 10 2 1 0 1 0 97 1 123
2014 Client contact centre 81 16 2 0 0 0 0 98 0 46
2014 Communications or public affairs 76 21 3 0 0 0 0 97 0 37
2014 Access to information and privacy 80 17 3 0 0 0 0 97 0 29
2014 Science and technology 92 0 0 0 0 0 8 100 0 12
2014 Library services 81 15 1 3 0 0 0 96 3 152
2014 Administration and operations 86 12 0 1 0 0 2 99 1 86
2014 Human resources 89 8 3 0 0 0 0 97 0 30
2014 Financial management 79 15 0 0 6 0 0 94 6 19
2014 Materiel management 83 17 0 0 0 0 0 100 0 17
2014 Information management 82 12 2 1 1 1 1 96 2 114
2014 Information technology 78 22 0 0 0 0 0 100 0 55
2014 Evaluation 87 7 0 0 7 0 0 93 7 15
2014 Other services to the public 90 10 0 0 0 0 0 100 0 37
2014 None of the above 79 13 5 2 0 0 1 93 2 135

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 35 3 6 3 3 3 88 9 33
2019 Communications or public affairs 68 25 5 0 3 0 0 92 3 36
2019 Access to information and privacy 57 24 9 4 0 2 4 86 4 45
2019 Library services 54 22 7 3 2 3 8 86 6 133
2019 Administration and operations 61 27 4 3 2 0 3 90 6 81
2019 Human resources 46 41 4 4 4 0 0 87 9 45
2019 Financial management 64 29 4 4 0 0 0 92 4 25
2019 Real property 71 8 6 0 16 0 0 78 16 16
2019 Materiel management 56 15 23 5 0 0 0 71 5 14
2019 Information management 64 23 4 1 1 0 6 93 3 76
2019 Information technology 58 21 5 4 5 5 3 85 10 66
2019 Policy 76 10 9 0 4 0 0 87 4 21
2019 Project management 91 3 0 3 0 0 3 97 3 34
2019 Other services to the public 49 24 6 9 4 2 5 79 14 46
2019 None of the above 64 17 5 2 7 1 4 85 9 104
2017 Client contact centre 28 44 5 8 3 10 2 82 12 39
2017 Communications or public affairs 54 35 0 6 0 6 0 94 6 35
2017 Access to information and privacy 65 0 8 4 0 20 4 85 5 26
2017 Library services 49 30 4 4 5 6 3 86 10 134
2017 Administration and operations 57 27 5 1 5 3 1 88 7 68
2017 Human resources 31 45 12 2 0 3 7 84 3 39
2017 Financial management 65 26 9 0 0 0 0 91 0 22
2017 Materiel management 58 33 0 0 9 0 0 91 9 12
2017 Information management 72 14 0 2 2 2 9 96 4 58
2017 Information technology 41 22 7 6 5 13 6 77 14 54
2017 Policy 81 6 0 6 0 6 0 93 7 16
2017 Project management 55 38 0 0 0 0 7 100 0 29
2017 Other services to the public 47 23 10 5 2 2 10 80 8 40
2017 None of the above 56 18 11 2 4 3 5 81 7 122
2014 Client contact centre 41 32 13 5 3 4 2 78 8 46
2014 Communications or public affairs 57 27 3 0 5 5 3 91 6 37
2014 Access to information and privacy 38 31 17 0 6 0 8 75 7 29
2014 Science and technology 58 34 0 0 0 8 0 100 0 12
2014 Library services 44 24 8 6 5 4 10 78 12 152
2014 Administration and operations 59 15 6 7 3 1 10 82 11 87
2014 Human resources 55 28 0 0 0 0 17 100 0 30
2014 Financial management 40 39 10 6 5 0 0 79 11 19
2014 Materiel management 37 17 0 7 27 7 7 62 38 17
2014 Information management 56 17 5 3 7 5 6 83 11 114
2014 Information technology 47 23 9 9 5 5 0 75 16 55
2014 Evaluation 67 7 7 0 0 13 7 92 0 15
2014 Other services to the public 48 15 8 2 9 11 7 76 14 38
2014 None of the above 64 16 5 4 6 3 3 84 10 135

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 29 24 0 0 3 0 75 0 33
2019 Communications or public affairs 86 14 0 0 0 0 0 100 0 36
2019 Access to information and privacy 64 19 6 4 3 4 0 87 7 45
2019 Library services 50 26 12 4 4 4 1 79 9 133
2019 Administration and operations 72 15 11 1 1 0 0 87 2 81
2019 Human resources 57 35 4 0 4 0 0 91 4 44
2019 Financial management 69 27 4 0 0 0 0 96 0 25
2019 Real property 35 43 8 0 14 0 0 78 14 16
2019 Materiel management 62 38 0 0 0 0 0 100 0 14
2019 Information management 66 22 4 3 3 3 0 91 6 77
2019 Information technology 73 17 8 2 0 0 2 91 2 66
2019 Policy 67 14 19 0 0 0 0 81 0 21
2019 Project management 79 18 0 3 0 0 0 97 3 34
2019 Other services to the public 72 13 4 2 9 0 0 85 11 46
2019 None of the above 69 15 9 3 3 1 0 85 6 104
2018 Client contact centre 42 47 3 4 0 4 0 92 4 27
2018 Communications or public affairs 64 33 3 0 0 0 0 97 0 30
2018 Access to information and privacy 51 29 8 5 4 3 0 82 10 27
2018 Library services 52 24 10 4 6 3 0 79 11 109
2018 Administration and operations 54 31 9 3 2 0 0 86 6 63
2018 Human resources 45 36 8 11 0 0 0 81 11 36
2018 Financial management 55 27 9 4 4 0 0 82 9 23
2018 Real property 58 42 0 0 0 0 0 100 0 10
2018 Materiel management 49 51 0 0 0 0 0 100 0 11
2018 Information management 62 24 8 2 2 2 2 88 3 59
2018 Information technology 61 28 8 2 2 0 0 88 3 58
2018 Policy 63 32 0 6 0 0 0 94 6 19
2018 Project management 77 13 10 0 0 0 0 90 0 30
2018 Other services to the public 64 13 16 0 8 0 0 76 8 37
2018 None of the above 67 19 11 0 0 2 0 88 0 82
2017 Client contact centre 41 35 14 2 2 5 0 81 5 39
2017 Communications or public affairs 56 32 3 0 0 9 0 97 0 35
2017 Access to information and privacy 65 20 11 0 4 0 0 85 4 26
2017 Library services 49 31 9 5 3 2 1 82 9 134
2017 Administration and operations 65 22 5 7 2 0 0 86 9 68
2017 Human resources 50 40 7 2 0 0 0 90 2 39
2017 Financial management 58 24 14 4 0 0 0 82 4 22
2017 Materiel management 39 34 18 0 0 9 0 81 0 12
2017 Information management 73 18 4 2 0 2 2 95 2 58
2017 Information technology 54 30 9 4 4 0 0 83 7 54
2017 Policy 81 19 0 0 0 0 0 100 0 16
2017 Project management 69 24 0 0 3 3 0 96 4 29
2017 Other services to the public 59 15 12 11 2 0 0 75 13 40
2017 None of the above 59 20 11 2 5 3 0 81 7 123

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 36 21 6 0 0 0 73 6 33
2019 Communications or public affairs 67 24 3 3 0 3 0 94 3 34
2019 Access to information and privacy 47 35 11 2 3 2 0 84 5 44
2019 Library services 44 28 12 8 6 0 1 73 15 133
2019 Administration and operations 63 26 9 1 1 0 0 89 2 79
2019 Human resources 58 23 4 13 2 0 0 81 15 45
2019 Financial management 62 35 4 0 0 0 0 96 0 25
2019 Real property 35 31 12 8 14 0 0 67 22 16
2019 Materiel management 56 28 0 15 0 0 0 85 15 14
2019 Information management 58 25 8 4 4 0 0 84 8 77
2019 Information technology 55 37 6 0 0 0 2 94 0 66
2019 Policy 52 37 0 5 5 0 0 90 10 21
2019 Project management 67 24 6 0 3 0 0 91 3 34
2019 Other services to the public 61 19 4 7 9 0 0 80 16 45
2019 None of the above 58 23 9 5 4 0 0 81 9 104
2018 Client contact centre 38 50 12 0 0 0 0 88 0 27
2018 Communications or public affairs 60 24 9 0 7 0 0 84 7 30
2018 Access to information and privacy 52 24 9 14 0 0 0 76 14 28
2018 Library services 48 26 8 10 8 0 0 74 18 109
2018 Administration and operations 47 34 12 5 2 0 0 81 7 63
2018 Human resources 38 38 11 11 3 0 0 76 13 36
2018 Financial management 56 31 4 4 4 0 0 87 9 23
2018 Real property 58 33 9 0 0 0 0 91 0 10
2018 Materiel management 49 35 0 16 0 0 0 84 16 11
2018 Information management 51 32 9 5 2 0 1 84 7 60
2018 Information technology 61 24 10 5 0 0 0 85 5 59
2018 Policy 56 38 6 0 0 0 0 94 0 19
2018 Project management 73 23 3 0 0 0 0 97 0 30
2018 Other services to the public 56 13 13 13 5 0 0 69 18 37
2018 None of the above 60 26 10 2 0 1 1 88 2 82
2017 Client contact centre 37 42 13 5 2 0 0 79 8 39
2017 Communications or public affairs 45 38 6 3 9 0 0 83 11 35
2017 Access to information and privacy 53 35 8 4 0 0 0 89 4 26
2017 Library services 46 32 10 8 4 0 0 78 12 133
2017 Administration and operations 56 29 5 6 4 0 0 85 10 68
2017 Human resources 46 45 5 5 0 0 0 90 5 39
2017 Financial management 49 33 14 0 4 0 0 82 4 22
2017 Materiel management 32 32 35 0 0 0 0 65 0 12
2017 Information management 65 27 2 5 0 0 2 93 5 58
2017 Information technology 55 34 7 2 2 0 0 89 4 54
2017 Policy 74 19 0 6 0 0 0 94 6 16
2017 Project management 52 38 7 0 3 0 0 90 3 29
2017 Other services to the public 47 27 13 10 2 0 0 75 13 40
2017 None of the above 53 28 10 3 6 0 0 80 9 123
2014 Client contact centre 44 35 17 2 3 0 0 78 5 45
2014 Communications or public affairs 60 16 5 13 3 0 3 78 16 37
2014 Access to information and privacy 49 25 10 3 13 0 0 73 16 29
2014 Science and technology 42 42 0 0 8 0 8 91 9 12
2014 Library services 44 32 11 10 3 1 0 77 13 152
2014 Administration and operations 53 28 9 2 2 1 4 86 5 87
2014 Human resources 43 34 10 10 4 0 0 77 13 30
2014 Financial management 30 55 15 0 0 0 0 85 0 19
2014 Materiel management 32 27 23 5 13 0 0 59 18 17
2014 Information management 54 29 9 5 3 1 0 83 7 114
2014 Information technology 46 33 14 2 6 0 0 78 7 55
2014 Evaluation 73 7 7 13 0 0 0 80 13 15
2014 Other services to the public 45 31 15 6 3 0 0 76 9 38
2014 None of the above 52 27 7 9 6 0 0 78 15 135

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 9 55 26 9 0 0 0 65 9 11
2019 Library services 10 40 14 37 0 0 0 49 37 20
2019 Administration and operations 26 51 14 9 0 0 0 76 9 20
2019 Human resources 23 61 0 8 8 0 0 85 15 13
2019 Financial management 10 40 40 10 0 0 0 50 10 10
2019 Information management 23 46 17 7 0 7 0 74 8 13
2019 Information technology 46 27 23 0 5 0 0 73 5 22
2019 None of the above 0 51 38 11 0 0 0 51 11 11
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 50 15 5 4 10 0 74 10 32
2019 Communications or public affairs 24 29 24 11 0 11 0 60 12 36
2019 Access to information and privacy 53 32 8 5 0 2 0 87 5 45
2019 Library services 22 34 17 5 6 15 1 67 13 130
2019 Administration and operations 34 33 17 7 0 9 0 73 8 81
2019 Human resources 25 36 12 17 2 7 0 67 21 44
2019 Financial management 36 44 12 4 0 4 0 83 4 24
2019 Real property 18 49 18 8 8 0 0 67 16 16
2019 Materiel management 35 15 19 8 15 8 0 54 25 14
2019 Information management 38 38 13 3 1 7 0 82 5 77
2019 Information technology 34 28 17 12 0 9 0 68 13 65
2019 Policy 42 44 0 0 0 14 0 100 0 21
2019 Project management 40 26 12 9 0 12 0 76 10 34
2019 Other services to the public 29 34 16 4 7 11 0 70 13 46
2019 None of the above 31 32 15 6 6 10 0 71 13 104
2018 Client contact centre 11 40 31 7 4 8 0 55 12 27
2018 Communications or public affairs 21 27 13 29 0 10 0 53 32 30
2018 Access to information and privacy 65 16 3 4 0 12 0 92 5 28
2018 Library services 23 33 14 6 7 15 0 67 16 109
2018 Administration and operations 23 44 16 8 8 1 0 68 16 64
2018 Human resources 26 45 16 11 0 3 0 72 11 36
2018 Financial management 21 44 26 0 0 8 0 71 0 23
2018 Real property 33 37 9 12 0 9 0 77 13 10
2018 Materiel management 22 54 16 8 0 0 0 76 8 11
2018 Information management 28 42 19 2 4 6 0 74 6 60
2018 Information technology 29 37 15 9 5 5 0 69 14 59
2018 Policy 35 48 6 0 0 11 0 94 0 19
2018 Project management 43 31 13 3 7 4 0 76 10 30
2018 Other services to the public 34 37 11 8 5 5 0 75 14 36
2018 None of the above 23 35 19 6 6 11 0 65 14 82
2017 Client contact centre 13 44 20 5 8 10 0 63 14 39
2017 Communications or public affairs 25 34 23 6 6 6 0 64 12 35
2017 Access to information and privacy 49 15 20 0 0 16 0 77 0 26
2017 Library services 25 34 13 6 5 17 0 71 14 134
2017 Administration and operations 24 41 10 9 11 6 0 69 21 68
2017 Human resources 24 39 18 10 2 7 0 67 13 39
2017 Financial management 23 40 24 4 4 5 0 66 9 22
2017 Materiel management 17 31 43 9 0 0 0 48 9 12
2017 Information management 31 38 17 2 4 9 0 75 6 58
2017 Information technology 20 30 28 7 9 4 2 53 17 54
2017 Policy 37 50 13 0 0 0 0 87 0 16
2017 Project management 28 52 10 3 3 3 0 82 7 29
2017 Other services to the public 22 45 10 15 5 2 0 69 21 40
2017 None of the above 25 30 12 11 12 10 0 61 25 123
2014 Client contact centre 10 37 23 11 2 17 0 57 16 46
2014 Communications or public affairs 24 19 21 19 0 16 0 52 22 37
2014 Access to information and privacy 12 27 21 17 13 10 0 43 33 29
2014 Science and technology 25 42 8 0 0 17 8 90 0 12
2014 Library services 22 29 19 10 8 11 1 58 20 152
2014 Administration and operations 13 41 21 14 3 8 0 58 19 87
2014 Human resources 10 53 10 13 0 14 0 73 15 30
2014 Financial management 0 48 38 0 5 10 0 53 6 19
2014 Materiel management 20 53 11 16 0 0 0 73 16 17
2014 Information management 20 30 19 10 7 13 1 58 20 114
2014 Information technology 7 36 13 20 15 9 0 48 38 55
2014 Evaluation 20 60 0 13 0 7 0 86 14 15
2014 Other services to the public 18 20 15 14 10 20 3 49 31 38
2014 None of the above 13 33 20 12 8 14 0 54 23 135

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 55 18 8 4 0 0 70 12 33
2019 Communications or public affairs 21 39 22 13 0 6 0 63 14 36
2019 Access to information and privacy 49 37 12 0 0 2 0 87 0 45
2019 Library services 21 36 17 10 10 5 1 61 21 132
2019 Administration and operations 29 39 20 8 0 3 0 71 9 81
2019 Human resources 26 32 12 17 6 7 0 62 25 44
2019 Financial management 40 36 16 8 0 0 0 76 8 24
2019 Real property 23 31 31 6 8 0 0 55 14 16
2019 Materiel management 35 21 13 8 15 8 0 61 25 14
2019 Information management 30 41 21 3 3 2 0 72 6 77
2019 Information technology 26 29 22 9 6 8 0 60 16 65
2019 Policy 52 39 4 0 0 5 0 96 0 21
2019 Project management 27 46 9 8 3 6 0 78 12 34
2019 Other services to the public 22 48 13 13 4 0 0 70 17 46
2019 None of the above 29 37 16 7 6 4 0 69 14 103
2018 Client contact centre 16 43 31 7 4 0 0 59 11 27
2018 Communications or public affairs 21 33 16 23 6 0 0 54 29 30
2018 Access to information and privacy 63 24 6 4 0 3 0 90 4 28
2018 Library services 16 41 13 14 9 7 0 62 24 109
2018 Administration and operations 27 40 18 5 10 0 0 68 14 63
2018 Human resources 24 45 17 11 3 0 0 68 14 34
2018 Financial management 26 40 9 22 0 4 0 68 22 23
2018 Real property 33 46 9 12 0 0 0 79 12 10
2018 Materiel management 13 30 18 39 0 0 0 42 39 10
2018 Information management 31 41 16 12 0 0 0 72 12 60
2018 Information technology 29 32 19 7 9 5 0 64 16 59
2018 Policy 37 57 5 0 0 0 0 95 0 18
2018 Project management 43 34 7 10 7 0 0 77 17 30
2018 Other services to the public 31 30 16 13 5 5 0 63 20 36
2018 None of the above 23 40 19 6 10 1 0 64 16 82
2017 Client contact centre 16 44 18 13 7 3 0 61 21 39
2017 Communications or public affairs 17 43 17 8 11 3 0 62 20 35
2017 Access to information and privacy 37 23 16 12 0 12 0 69 13 26
2017 Library services 22 32 18 12 7 9 0 59 20 134
2017 Administration and operations 26 38 16 7 9 3 0 67 17 68
2017 Human resources 23 44 23 5 2 3 0 69 7 39
2017 Financial management 23 35 33 0 4 5 0 61 5 22
2017 Materiel management 17 48 35 0 0 0 0 65 0 12
2017 Information management 24 43 12 10 7 3 0 69 18 58
2017 Information technology 20 24 26 22 4 3 0 46 27 54
2017 Policy 36 44 19 0 0 0 0 81 0 16
2017 Project management 25 48 21 3 3 0 0 72 7 29
2017 Other services to the public 27 28 13 23 8 3 0 56 31 40
2017 None of the above 22 34 17 11 12 5 0 58 23 123
2014 Client contact centre 8 32 25 24 3 8 0 43 29 46
2014 Communications or public affairs 19 32 16 16 5 11 0 58 24 37
2014 Access to information and privacy 15 7 17 34 17 11 0 25 56 29
2014 Science and technology 16 34 26 16 0 0 8 54 17 12
2014 Library services 21 29 20 12 14 4 0 52 27 152
2014 Administration and operations 12 34 31 15 6 3 0 48 21 87
2014 Human resources 11 45 25 6 4 8 0 61 11 30
2014 Financial management 0 43 30 17 5 5 0 45 23 19
2014 Materiel management 13 43 27 11 5 0 0 56 16 17
2014 Information management 17 30 17 18 11 6 0 50 31 114
2014 Information technology 7 34 17 21 19 2 0 42 41 55
2014 Evaluation 13 60 13 7 7 0 0 73 13 15
2014 Other services to the public 17 19 30 11 18 6 0 38 30 38
2014 None of the above 18 26 19 17 10 9 1 48 31 135

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 46 26 5 4 7 0 62 10 33
2019 Communications or public affairs 21 19 30 16 3 11 0 46 21 36
2019 Access to information and privacy 40 37 15 4 0 5 0 80 4 45
2019 Library services 16 28 17 12 10 16 1 53 26 130
2019 Administration and operations 21 38 23 7 1 9 0 65 9 81
2019 Human resources 17 36 23 13 4 7 0 56 18 44
2019 Financial management 32 28 36 0 4 0 0 60 4 24
2019 Real property 23 26 31 6 8 6 0 52 15 16
2019 Materiel management 27 34 15 8 8 8 0 67 17 14
2019 Information management 17 38 24 8 4 8 0 60 14 77
2019 Information technology 20 23 31 9 7 9 0 47 18 65
2019 Policy 25 49 15 0 0 11 0 83 0 20
2019 Project management 23 47 15 5 7 4 0 72 12 34
2019 Other services to the public 18 36 24 13 4 4 0 57 18 46
2019 None of the above 18 37 20 12 6 7 0 60 19 104
2018 Client contact centre 4 45 30 10 4 7 0 52 16 27
2018 Communications or public affairs 11 27 23 32 7 0 0 38 39 30
2018 Access to information and privacy 43 30 11 4 0 12 0 83 5 28
2018 Library services 11 35 21 16 8 9 0 51 26 109
2018 Administration and operations 23 39 21 5 8 4 0 65 13 62
2018 Human resources 14 47 19 16 0 2 3 63 17 36
2018 Financial management 12 45 22 17 0 4 0 59 17 23
2018 Real property 24 28 37 12 0 0 0 51 12 10
2018 Materiel management 22 26 28 24 0 0 0 49 24 11
2018 Information management 19 36 22 16 4 3 0 56 21 59
2018 Information technology 21 31 18 12 7 11 0 58 21 58
2018 Policy 30 39 16 6 0 10 0 76 6 19
2018 Project management 19 44 13 10 13 0 0 63 24 30
2018 Other services to the public 14 40 20 10 8 8 0 59 20 36
2018 None of the above 15 36 19 11 10 10 0 57 23 82
2017 Client contact centre 8 33 37 13 5 5 0 43 19 39
2017 Communications or public affairs 14 30 30 11 6 9 0 48 19 34
2017 Access to information and privacy 26 15 16 20 0 20 3 54 26 26
2017 Library services 16 25 22 14 8 16 0 49 25 134
2017 Administration and operations 22 34 17 10 8 7 3 62 20 68
2017 Human resources 13 44 30 2 0 10 0 64 3 39
2017 Financial management 13 52 26 4 0 5 0 68 5 22
2017 Materiel management 25 30 27 18 0 0 0 56 18 12
2017 Information management 16 46 17 7 5 9 0 68 13 58
2017 Information technology 17 21 22 13 11 13 4 45 29 54
2017 Policy 31 57 0 13 0 0 0 87 13 16
2017 Project management 17 41 21 10 3 7 0 63 15 29
2017 Other services to the public 15 32 13 20 15 5 0 49 37 40
2017 None of the above 16 32 17 15 12 7 0 52 30 123
2014 Client contact centre 4 20 39 17 0 20 0 30 22 46
2014 Communications or public affairs 14 30 22 16 8 11 0 49 27 37
2014 Access to information and privacy 8 14 24 30 17 8 0 24 51 29
2014 Science and technology 16 26 25 16 0 9 8 51 19 12
2014 Library services 14 24 16 18 16 11 0 43 38 151
2014 Administration and operations 9 35 29 12 4 11 0 49 18 87
2014 Human resources 3 34 29 19 0 14 0 44 22 30
2014 Financial management 0 15 60 10 5 10 0 17 17 19
2014 Materiel management 20 18 50 7 5 0 0 38 12 17
2014 Information management 13 26 20 21 12 9 0 43 36 114
2014 Information technology 9 26 18 23 15 9 0 38 42 55
2014 Evaluation 7 60 13 7 7 7 0 71 14 15
2014 Other services to the public 14 11 22 20 24 9 0 27 48 38
2014 None of the above 12 22 22 16 16 11 1 39 36 135

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 48 25 12 0 0 0 64 12 33
2019 Communications or public affairs 24 36 18 14 3 6 0 64 17 35
2019 Access to information and privacy 42 37 8 11 0 2 0 81 11 45
2019 Library services 10 34 19 18 10 7 1 49 31 132
2019 Administration and operations 20 51 15 10 2 3 0 73 12 81
2019 Human resources 27 35 14 17 4 2 0 64 22 44
2019 Financial management 32 32 20 12 0 4 0 67 12 24
2019 Real property 18 26 37 6 14 0 0 43 20 16
2019 Materiel management 27 42 15 8 8 0 0 69 15 14
2019 Information management 18 37 22 9 6 8 0 60 17 77
2019 Information technology 21 28 24 12 11 5 0 51 24 65
2019 Policy 28 44 14 5 0 5 4 79 5 21
2019 Project management 28 45 9 15 3 0 0 73 18 34
2019 Other services to the public 18 34 22 12 11 2 0 53 24 46
2019 None of the above 19 37 17 11 11 5 0 59 23 104
2018 Client contact centre 12 46 24 11 4 3 0 60 15 27
2018 Communications or public affairs 11 38 14 14 17 7 0 53 33 29
2018 Access to information and privacy 51 36 11 3 0 0 0 86 3 28
2018 Library services 17 30 17 18 14 4 0 49 34 109
2018 Administration and operations 19 41 26 3 11 0 0 61 14 64
2018 Human resources 25 38 16 16 3 2 0 64 19 36
2018 Financial management 34 31 13 18 4 0 0 65 22 23
2018 Real property 24 28 28 21 0 0 0 51 21 10
2018 Materiel management 22 26 8 36 8 0 0 49 43 11
2018 Information management 15 46 17 10 10 1 0 62 20 60
2018 Information technology 22 24 33 9 10 2 0 47 19 59
2018 Policy 24 55 6 11 0 4 0 83 12 19
2018 Project management 22 40 21 3 13 0 0 63 17 30
2018 Other services to the public 21 29 21 13 10 5 0 53 25 36
2018 None of the above 14 36 24 13 10 4 0 52 24 82
2017 Client contact centre 10 47 26 10 5 2 0 58 15 39
2017 Communications or public affairs 14 40 26 9 9 0 3 55 18 35
2017 Access to information and privacy 31 34 20 7 0 7 0 71 8 26
2017 Library services 15 30 17 15 10 14 0 51 29 133
2017 Administration and operations 21 33 24 12 8 3 0 55 20 67
2017 Human resources 15 50 23 7 2 2 0 66 10 39
2017 Financial management 31 33 13 18 0 5 0 67 19 22
2017 Materiel management 17 31 25 18 9 0 0 48 27 12
2017 Information management 10 65 9 9 7 0 0 75 16 58
2017 Information technology 19 27 25 13 11 6 0 48 26 53
2017 Policy 31 50 13 6 0 0 0 81 6 16
2017 Project management 14 52 14 17 3 0 0 66 21 29
2017 Other services to the public 10 40 15 18 15 3 0 51 33 40
2017 None of the above 16 33 19 11 15 5 0 52 28 123
2014 Client contact centre 10 33 32 16 5 4 0 45 23 46
2014 Communications or public affairs 14 41 21 13 8 3 0 56 22 37
2014 Access to information and privacy 12 21 17 30 17 3 0 34 49 29
2014 Science and technology 16 34 34 8 8 0 0 50 16 12
2014 Library services 15 35 10 21 15 4 0 52 38 151
2014 Administration and operations 14 41 20 16 7 3 0 56 24 87
2014 Human resources 11 47 29 6 3 3 0 60 10 30
2014 Financial management 0 54 25 10 0 10 0 60 12 19
2014 Materiel management 7 46 34 7 5 0 0 53 12 16
2014 Information management 14 31 22 12 17 4 0 46 30 113
2014 Information technology 7 38 20 20 11 4 0 47 32 55
2014 Evaluation 7 53 20 13 7 0 0 60 20 15
2014 Other services to the public 11 28 19 15 24 3 0 40 40 38
2014 None of the above 15 29 21 15 14 7 0 47 31 135

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 33 6 0 0 0 0 94 0 33
2019 Communications or public affairs 35 57 3 3 0 3 0 95 3 36
2019 Access to information and privacy 89 8 2 0 0 0 0 98 0 45
2019 Library services 57 26 8 2 2 3 2 88 4 133
2019 Administration and operations 73 25 2 0 0 0 0 98 0 80
2019 Human resources 50 38 11 0 2 0 0 87 2 45
2019 Financial management 65 31 4 0 0 0 0 96 0 25
2019 Real property 53 29 18 0 0 0 0 82 0 16
2019 Materiel management 47 24 8 15 0 6 0 75 16 14
2019 Information management 66 24 6 0 0 3 1 93 0 77
2019 Information technology 52 28 9 4 3 3 0 83 8 65
2019 Policy 91 9 0 0 0 0 0 100 0 21
2019 Project management 90 5 3 3 0 0 0 95 3 34
2019 Other services to the public 63 23 7 3 0 5 0 90 3 46
2019 None of the above 64 19 11 3 0 3 0 86 3 104
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 52 13 0 0 0 0 87 0 32
2019 Communications or public affairs 37 38 11 8 0 6 0 80 8 36
2019 Access to information and privacy 56 33 9 2 0 0 0 89 2 45
2019 Library services 31 47 10 6 4 2 0 79 11 133
2019 Administration and operations 39 48 7 4 0 1 0 89 4 81
2019 Human resources 28 58 7 2 2 2 0 88 4 43
2019 Financial management 52 25 15 8 0 0 0 77 8 25
2019 Real property 29 45 12 14 0 0 0 74 14 16
2019 Materiel management 41 44 15 0 0 0 0 85 0 14
2019 Information management 36 57 4 0 3 0 0 93 3 77
2019 Information technology 32 44 18 5 0 2 0 77 5 66
2019 Policy 52 48 0 0 0 0 0 100 0 21
2019 Project management 37 39 18 0 0 6 0 81 0 34
2019 Other services to the public 31 49 14 4 2 0 0 79 7 46
2019 None of the above 37 43 7 8 3 2 0 82 11 105
2018 Client contact centre 31 46 19 0 4 0 0 77 4 27
2018 Communications or public affairs 18 65 14 3 0 0 0 83 3 29
2018 Access to information and privacy 58 36 6 0 0 0 0 94 0 28
2018 Library services 28 43 22 4 3 1 0 72 6 109
2018 Administration and operations 37 46 14 3 0 0 0 83 3 63
2018 Human resources 32 56 11 0 0 0 0 89 0 34
2018 Financial management 34 36 17 9 0 4 0 74 9 23
2018 Real property 18 51 21 9 0 0 0 70 9 10
2018 Materiel management 30 30 24 16 0 0 0 60 16 11
2018 Information management 36 47 7 8 2 0 0 83 10 59
2018 Information technology 34 34 18 12 2 0 0 68 14 59
2018 Policy 43 51 0 6 0 0 0 94 6 18
2018 Project management 56 23 17 3 0 0 0 80 3 30
2018 Other services to the public 34 37 13 10 3 2 0 73 14 36
2018 None of the above 27 54 8 8 1 3 0 83 9 79
2017 Client contact centre 21 51 27 0 0 0 0 73 0 37
2017 Communications or public affairs 25 57 9 3 6 0 0 82 9 35
2017 Access to information and privacy 50 31 8 4 0 7 0 87 4 26
2017 Library services 27 48 9 10 3 3 0 77 13 132
2017 Administration and operations 34 38 19 3 3 3 0 74 6 68
2017 Human resources 35 58 2 2 0 2 0 95 2 39
2017 Financial management 32 41 18 4 0 5 0 77 5 22
2017 Materiel management 32 32 18 18 0 0 0 65 18 12
2017 Information management 29 53 14 2 2 0 0 82 4 58
2017 Information technology 34 44 9 9 4 0 0 78 13 54
2017 Policy 55 45 0 0 0 0 0 100 0 16
2017 Project management 45 34 18 3 0 0 0 79 3 29
2017 Other services to the public 27 48 15 5 5 0 0 75 10 40
2017 None of the above 23 50 10 8 8 1 0 74 16 122
2014 Client contact centre 18 46 23 9 3 2 0 65 12 46
2014 Communications or public affairs 22 41 21 11 5 0 0 62 16 37
2014 Access to information and privacy 18 48 23 7 0 3 0 69 7 29
2014 Science and technology 24 43 17 8 0 0 8 73 8 12
2014 Library services 25 34 18 12 10 1 0 60 23 152
2014 Administration and operations 22 45 20 6 3 2 1 69 10 87
2014 Human resources 21 63 10 6 0 0 0 84 6 30
2014 Financial management 5 75 5 10 0 5 0 84 10 19
2014 Materiel management 38 45 12 0 5 0 0 83 5 17
2014 Information management 21 36 23 10 7 2 0 59 18 114
2014 Information technology 18 40 26 9 7 0 0 58 16 55
2014 Evaluation 27 53 0 20 0 0 0 80 20 15
2014 Other services to the public 22 37 15 16 10 0 0 59 26 38
2014 None of the above 24 39 14 9 12 2 0 64 21 135

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 42 30 9 0 0 0 61 9 33
2019 Communications or public affairs 13 39 24 14 3 6 0 55 19 33
2019 Access to information and privacy 22 40 15 10 8 5 0 65 19 45
2019 Library services 14 41 19 12 11 3 0 57 23 132
2019 Administration and operations 22 42 25 9 1 0 1 64 10 81
2019 Human resources 21 39 22 8 4 6 0 63 13 45
2019 Financial management 25 44 19 12 0 0 0 69 12 25
2019 Real property 14 12 24 45 0 6 0 27 48 16
2019 Materiel management 30 40 15 15 0 0 0 69 15 14
2019 Information management 20 40 24 7 6 5 0 62 13 77
2019 Information technology 18 30 34 9 6 3 0 50 15 66
2019 Policy 25 41 15 9 5 5 0 69 15 21
2019 Project management 14 42 14 17 10 3 0 58 27 34
2019 Other services to the public 15 47 13 14 4 7 0 66 20 45
2019 None of the above 15 39 19 12 8 7 0 58 22 105

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 50 13 16 3 3 0 67 19 33
2019 Communications or public affairs 25 36 9 22 5 3 0 63 28 36
2019 Access to information and privacy 39 26 12 15 2 4 2 69 18 45
2019 Library services 17 38 20 11 5 8 1 61 18 133
2019 Administration and operations 34 38 11 9 2 4 1 76 12 81
2019 Human resources 32 52 5 11 0 0 0 84 11 44
2019 Financial management 37 27 28 4 4 0 0 64 8 25
2019 Real property 12 51 24 0 14 0 0 63 14 16
2019 Materiel management 42 31 8 5 14 0 0 73 19 14
2019 Information management 25 47 17 4 4 3 0 74 9 77
2019 Information technology 29 33 21 6 2 6 3 68 9 66
2019 Policy 25 43 9 0 4 19 0 84 5 21
2019 Project management 38 24 12 8 6 12 0 71 16 34
2019 Other services to the public 38 24 11 16 5 4 3 66 22 46
2019 None of the above 27 33 17 11 6 7 0 64 18 105
2018 Client contact centre 17 43 25 9 7 0 0 60 15 27
2018 Communications or public affairs 18 52 10 3 13 0 3 72 17 29
2018 Access to information and privacy 39 31 7 12 4 8 0 76 17 28
2018 Library services 16 37 24 11 6 5 1 57 18 109
2018 Administration and operations 32 36 7 11 7 7 0 73 20 64
2018 Human resources 27 54 3 8 3 6 0 85 12 35
2018 Financial management 35 48 9 4 4 0 0 83 8 23
2018 Real property 18 72 9 0 0 0 0 91 0 10
2018 Materiel management 22 38 23 8 0 0 8 66 9 11
2018 Information management 32 33 23 8 4 0 0 65 12 59
2018 Information technology 26 36 12 7 7 8 5 71 16 59
2018 Policy 33 37 18 6 0 6 0 75 7 17
2018 Project management 30 34 18 14 0 4 0 67 15 29
2018 Other services to the public 29 37 8 24 0 2 0 67 24 37
2018 None of the above 23 39 14 10 7 5 2 67 18 82
2017 Client contact centre 13 38 16 18 5 11 0 56 26 38
2017 Communications or public affairs 28 43 9 3 6 12 0 80 10 35
2017 Access to information and privacy 38 28 12 4 11 7 0 71 17 26
2017 Library services 23 36 15 12 5 9 0 66 18 134
2017 Administration and operations 32 40 13 6 4 4 0 76 10 68
2017 Human resources 38 45 10 2 0 5 0 87 3 39
2017 Financial management 26 39 21 5 0 5 4 72 5 22
2017 Materiel management 25 39 18 0 0 18 0 78 0 12
2017 Information management 28 47 14 10 2 0 0 74 12 58
2017 Information technology 28 39 11 9 7 2 4 70 18 54
2017 Policy 31 37 6 19 0 6 0 73 20 16
2017 Project management 38 38 3 10 7 4 0 79 17 29
2017 Other services to the public 22 40 28 8 0 2 0 64 8 40
2017 None of the above 19 34 9 15 13 8 2 59 31 122
2014 Client contact centre 34 19 30 5 2 8 3 59 7 45
2014 Communications or public affairs 24 49 14 8 0 5 0 77 8 37
2014 Access to information and privacy 15 37 16 13 7 7 4 59 22 29
2014 Science and technology 32 43 17 8 0 0 0 75 8 12
2014 Library services 25 34 16 9 10 5 1 63 20 152
2014 Administration and operations 32 40 7 11 6 3 2 75 18 87
2014 Human resources 51 35 15 0 0 0 0 85 0 30
2014 Financial management 5 62 13 15 0 0 5 70 16 19
2014 Materiel management 22 32 23 10 0 13 0 62 11 17
2014 Information management 31 38 14 5 5 6 0 74 11 114
2014 Information technology 24 43 13 11 5 2 2 70 17 55
2014 Evaluation 33 53 7 0 0 7 0 93 0 15
2014 Other services to the public 37 36 11 13 2 0 0 73 16 38
2014 None of the above 28 29 17 7 9 9 0 63 18 135

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 46 32 3 0 0 0 65 3 33
2019 Communications or public affairs 20 36 24 11 0 6 3 61 12 36
2019 Access to information and privacy 50 20 24 2 2 2 0 71 5 45
2019 Library services 22 40 22 8 4 4 0 66 12 132
2019 Administration and operations 29 35 27 7 1 1 0 65 8 81
2019 Human resources 18 52 8 20 2 0 0 70 22 45
2019 Financial management 29 35 32 4 0 0 0 64 4 25
2019 Real property 18 51 24 8 0 0 0 69 8 16
2019 Materiel management 35 34 15 8 8 0 0 69 15 14
2019 Information management 34 41 20 1 0 4 0 78 2 77
2019 Information technology 33 39 23 0 0 5 0 76 0 66
2019 Policy 28 49 18 0 0 5 0 81 0 21
2019 Project management 38 32 22 3 0 6 0 74 3 34
2019 Other services to the public 25 40 16 16 2 2 0 66 18 45
2019 None of the above 29 32 26 6 4 3 0 63 10 105
2018 Client contact centre 17 49 31 0 3 0 0 65 3 27
2018 Communications or public affairs 14 36 38 6 3 3 0 51 10 29
2018 Access to information and privacy 37 37 15 3 4 3 0 77 8 28
2018 Library services 17 49 17 9 3 4 0 69 13 109
2018 Administration and operations 27 40 22 3 2 7 0 72 5 64
2018 Human resources 26 37 20 11 3 3 0 65 14 35
2018 Financial management 22 40 29 9 0 0 0 62 9 23
2018 Real property 18 46 35 0 0 0 0 65 0 10
2018 Materiel management 34 23 24 8 11 0 0 57 19 11
2018 Information management 24 42 25 6 3 0 0 65 9 59
2018 Information technology 24 44 22 7 2 0 2 69 9 59
2018 Policy 31 46 18 6 0 0 0 77 6 18
2018 Project management 42 31 17 10 0 0 0 73 10 30
2018 Other services to the public 25 36 17 14 0 9 0 66 15 35
2018 None of the above 20 44 22 9 3 2 0 66 12 81

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 20 37 21 3 6 0 35 26 33
2019 Communications or public affairs 14 17 25 11 11 19 3 40 28 36
2019 Access to information and privacy 37 29 20 0 2 9 2 75 3 44
2019 Library services 10 32 18 10 10 19 1 52 25 133
2019 Administration and operations 24 20 22 7 7 15 4 55 17 80
2019 Human resources 15 30 18 21 8 2 7 48 32 45
2019 Financial management 18 27 32 8 8 8 0 48 17 25
2019 Real property 0 23 20 14 20 12 12 31 44 16
2019 Materiel management 37 13 21 0 15 5 7 58 18 14
2019 Information management 23 33 16 8 4 9 6 66 14 77
2019 Information technology 21 27 24 11 3 12 2 56 16 66
2019 Policy 15 33 20 4 5 14 9 62 12 21
2019 Project management 20 24 10 19 6 17 6 56 32 34
2019 Other services to the public 26 10 30 7 18 7 2 40 27 46
2019 None of the above 23 25 18 7 16 12 0 54 25 104
2018 Client contact centre 13 11 45 9 3 15 4 30 14 27
2018 Communications or public affairs 11 17 24 17 13 14 3 34 36 29
2018 Access to information and privacy 23 15 18 7 3 24 10 57 16 28
2018 Library services 10 34 25 8 11 9 2 51 21 108
2018 Administration and operations 16 18 30 12 12 12 0 39 27 64
2018 Human resources 10 29 25 22 6 6 3 43 30 35
2018 Financial management 17 36 17 4 9 12 4 64 16 23
2018 Real property 18 9 42 21 0 9 0 30 23 10
2018 Materiel management 22 46 24 0 0 7 0 74 0 11
2018 Information management 13 29 20 6 7 20 5 56 18 60
2018 Information technology 19 36 18 7 10 10 0 61 19 59
2018 Policy 15 23 24 0 6 32 0 56 9 18
2018 Project management 30 14 28 17 7 4 0 46 25 29
2018 Other services to the public 19 31 5 32 11 3 0 51 44 37
2018 None of the above 23 29 18 7 12 11 0 58 22 82
2017 Client contact centre 13 13 34 13 8 19 0 33 26 38
2017 Communications or public affairs 25 17 12 11 9 26 0 57 27 35
2017 Access to information and privacy 23 16 4 8 15 23 11 59 35 26
2017 Library services 17 32 15 11 10 13 2 58 25 134
2017 Administration and operations 25 17 28 6 10 10 4 49 19 68
2017 Human resources 23 26 30 10 2 7 3 54 13 39
2017 Financial management 5 39 25 9 4 18 0 53 17 22
2017 Materiel management 25 25 18 0 18 7 7 59 21 12
2017 Information management 17 22 23 9 12 12 5 47 26 57
2017 Information technology 13 28 18 7 9 13 11 54 22 54
2017 Policy 13 24 26 6 13 6 12 45 24 16
2017 Project management 17 20 24 10 17 10 0 42 30 29
2017 Other services to the public 10 30 13 25 7 12 2 47 38 40
2017 None of the above 15 23 16 15 19 7 4 44 38 122
2014 Client contact centre 11 24 23 21 5 12 5 42 31 45
2014 Communications or public affairs 14 22 16 16 13 19 0 44 36 37
2014 Access to information and privacy 11 14 15 24 20 7 11 29 53 29
2014 Science and technology 16 0 26 17 0 33 8 27 29 12
2014 Library services 12 23 22 17 10 15 1 42 32 151
2014 Administration and operations 6 16 28 16 17 12 4 26 40 87
2014 Human resources 15 35 10 24 0 16 0 60 29 30
2014 Financial management 10 33 16 20 11 10 0 47 35 19
2014 Materiel management 7 32 18 18 11 13 0 45 34 17
2014 Information management 12 18 19 15 15 18 2 39 37 114
2014 Information technology 7 18 22 16 18 14 4 31 42 55
2014 Evaluation 27 20 33 7 7 7 0 50 14 15
2014 Other services to the public 13 19 18 10 24 13 3 39 40 38
2014 None of the above 13 22 12 21 15 16 2 42 43 135

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 47 25 6 0 3 0 68 6 33
2019 Communications or public affairs 20 47 13 8 0 11 0 76 9 36
2019 Access to information and privacy 48 32 12 4 2 0 2 82 6 45
2019 Library services 18 26 18 17 14 6 0 47 34 132
2019 Administration and operations 29 44 14 2 7 3 0 75 10 80
2019 Human resources 16 46 21 15 0 2 0 64 15 45
2019 Financial management 29 55 12 0 4 0 0 85 4 25
2019 Real property 6 49 18 6 22 0 0 55 27 16
2019 Materiel management 50 31 11 8 0 0 0 81 8 14
2019 Information management 30 35 14 8 3 9 1 72 13 77
2019 Information technology 27 30 18 18 3 3 0 59 22 66
2019 Policy 57 29 5 5 0 5 0 90 5 21
2019 Project management 32 32 11 12 10 3 0 66 22 34
2019 Other services to the public 24 31 12 15 13 4 0 58 29 46
2019 None of the above 28 38 14 9 6 5 0 69 16 104
2018 Client contact centre 21 46 16 14 4 0 0 67 18 27
2018 Communications or public affairs 7 35 35 14 10 0 0 41 23 29
2018 Access to information and privacy 41 35 3 4 7 10 0 85 12 28
2018 Library services 12 35 23 16 11 3 0 49 28 109
2018 Administration and operations 23 41 21 5 11 0 0 63 15 63
2018 Human resources 17 56 19 6 3 0 0 72 8 35
2018 Financial management 13 45 25 9 4 4 0 60 13 23
2018 Real property 28 51 9 12 0 0 0 79 12 10
2018 Materiel management 42 18 24 16 0 0 0 60 16 11
2018 Information management 26 45 17 8 2 3 0 73 10 60
2018 Information technology 19 42 25 7 5 2 0 62 12 59
2018 Policy 32 46 6 6 0 10 0 87 7 18
2018 Project management 42 24 14 14 3 4 0 69 17 30
2018 Other services to the public 23 41 16 3 16 3 0 65 19 36
2018 None of the above 24 41 10 12 7 4 1 69 20 82
2017 Client contact centre 16 54 18 2 7 2 0 71 10 39
2017 Communications or public affairs 25 52 14 0 6 3 0 80 6 35
2017 Access to information and privacy 34 24 8 19 8 7 0 62 29 26
2017 Library services 17 34 16 14 13 5 0 54 29 134
2017 Administration and operations 45 30 18 6 1 0 0 74 8 68
2017 Human resources 23 39 21 12 0 2 2 65 13 39
2017 Financial management 18 56 22 4 0 0 0 74 4 22
2017 Materiel management 23 50 18 0 9 0 0 73 9 12
2017 Information management 28 31 17 12 7 5 0 62 20 58
2017 Information technology 18 33 26 15 4 4 0 54 19 54
2017 Policy 42 32 12 13 0 0 0 75 13 16
2017 Project management 21 45 17 10 7 0 0 66 17 29
2017 Other services to the public 12 43 5 10 25 5 0 58 37 40
2017 None of the above 21 30 16 18 12 3 1 53 30 123
2014 Client contact centre 19 36 22 14 5 4 0 57 20 46
2014 Communications or public affairs 41 32 13 3 5 5 0 77 9 37
2014 Access to information and privacy 11 30 16 13 17 10 3 47 34 29
2014 Science and technology 16 43 25 0 0 16 0 70 0 12
2014 Library services 16 32 18 12 15 5 2 52 29 151
2014 Administration and operations 30 31 24 9 2 4 0 64 11 86
2014 Human resources 21 55 14 6 0 3 0 79 7 30
2014 Financial management 20 54 15 5 0 5 0 78 6 19
2014 Materiel management 30 21 16 13 7 7 7 58 23 17
2014 Information management 23 36 18 8 8 5 2 63 17 114
2014 Information technology 9 40 18 22 9 0 2 50 31 55
2014 Evaluation 20 47 7 13 7 7 0 71 21 15
2014 Other services to the public 22 23 13 12 30 0 0 45 42 38
2014 None of the above 20 28 15 14 11 7 4 54 28 135

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 18 25 19 16 0 3 38 37 32
2019 Communications or public affairs 14 23 16 25 11 3 8 41 40 36
2019 Access to information and privacy 30 46 13 6 0 2 2 80 6 45
2019 Library services 12 27 13 15 26 3 3 42 43 133
2019 Administration and operations 23 26 24 9 13 2 3 51 24 81
2019 Human resources 10 44 13 15 13 2 4 57 29 45
2019 Financial management 17 17 31 20 8 4 4 37 30 25
2019 Real property 6 18 20 18 39 0 0 24 57 16
2019 Materiel management 30 14 15 26 8 0 7 47 37 14
2019 Information management 24 31 19 16 4 3 4 59 21 77
2019 Information technology 30 23 6 21 12 3 5 57 36 66
2019 Policy 23 44 20 9 0 0 4 70 10 21
2019 Project management 18 38 8 6 12 15 3 67 23 34
2019 Other services to the public 21 33 18 17 6 2 2 56 25 46
2019 None of the above 28 26 14 11 13 4 4 59 26 105
2018 Client contact centre 15 30 26 15 14 0 0 45 29 27
2018 Communications or public affairs 14 24 20 21 10 7 3 42 35 29
2018 Access to information and privacy 40 30 5 6 14 5 0 73 21 28
2018 Library services 13 26 14 21 24 1 2 40 46 109
2018 Administration and operations 12 29 22 18 15 3 0 43 34 63
2018 Human resources 0 29 24 19 23 0 6 30 44 35
2018 Financial management 17 13 12 27 30 0 0 30 57 23
2018 Real property 18 18 18 35 9 0 0 37 45 10
2018 Materiel management 19 22 35 16 0 0 8 45 17 11
2018 Information management 13 41 15 18 10 3 0 56 29 60
2018 Information technology 20 25 14 25 8 4 3 49 36 59
2018 Policy 27 47 10 11 0 4 0 78 12 18
2018 Project management 19 37 20 11 9 0 3 58 21 30
2018 Other services to the public 16 33 14 11 24 0 2 50 36 37
2018 None of the above 18 32 21 15 11 0 2 52 26 82
2017 Client contact centre 10 40 21 13 13 2 2 52 27 39
2017 Communications or public affairs 17 41 9 14 9 8 3 65 25 35
2017 Access to information and privacy 18 20 27 16 16 0 3 39 32 26
2017 Library services 10 19 17 20 25 5 4 32 49 134
2017 Administration and operations 20 25 19 20 10 3 3 48 32 68
2017 Human resources 10 33 10 28 14 0 5 46 44 39
2017 Financial management 16 23 22 22 9 0 8 42 34 22
2017 Materiel management 17 8 31 27 18 0 0 24 44 12
2017 Information management 12 31 16 24 15 2 0 44 40 58
2017 Information technology 11 22 13 30 18 4 2 36 51 54
2017 Policy 18 32 31 13 6 0 0 50 19 16
2017 Project management 24 35 7 7 14 10 3 69 23 29
2017 Other services to the public 12 26 25 8 30 0 0 37 38 40
2017 None of the above 10 24 17 20 22 3 3 37 45 123
2014 Client contact centre 8 31 27 15 12 4 4 43 29 46
2014 Communications or public affairs 19 27 19 19 8 3 5 50 30 37
2014 Access to information and privacy 14 24 18 6 24 7 7 43 36 29
2014 Science and technology 16 17 25 17 0 8 17 44 23 12
2014 Library services 14 16 13 18 25 6 7 34 50 151
2014 Administration and operations 18 27 17 11 21 4 2 48 34 87
2014 Human resources 8 41 25 6 10 0 10 55 18 30
2014 Financial management 0 16 59 5 15 5 0 17 21 19
2014 Materiel management 0 27 18 7 41 0 7 29 51 17
2014 Information management 21 20 17 17 22 1 2 42 41 114
2014 Information technology 4 22 25 14 27 4 4 28 45 55
2014 Evaluation 13 40 13 20 7 0 7 57 28 15
2014 Other services to the public 8 15 18 16 37 3 2 24 56 38
2014 None of the above 19 22 17 14 18 5 5 45 36 135

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 18 3 0 6 4 2 90 6 33
2019 Communications or public affairs 46 22 19 3 5 0 5 72 8 36
2019 Access to information and privacy 54 19 9 11 0 0 7 79 12 45
2019 Library services 62 17 7 4 3 2 5 85 7 133
2019 Administration and operations 66 14 8 0 3 1 7 88 3 81
2019 Human resources 44 18 19 8 2 2 7 68 11 45
2019 Financial management 46 35 12 4 0 0 4 84 4 25
2019 Real property 71 12 12 0 0 0 6 87 0 16
2019 Materiel management 54 31 0 0 8 8 0 92 8 14
2019 Information management 55 32 7 2 1 0 2 89 4 77
2019 Information technology 70 17 4 3 5 0 2 88 8 66
2019 Policy 57 14 20 5 0 0 4 74 5 21
2019 Project management 71 11 12 3 0 0 3 85 4 34
2019 Other services to the public 55 18 7 11 2 0 6 79 13 46
2019 None of the above 56 22 7 5 3 0 6 83 9 105

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 83 7 0 3 0 4 3 96 4 33
2019 Communications or public affairs 68 15 3 0 0 0 13 96 0 36
2019 Access to information and privacy 57 14 8 9 2 0 11 79 12 45
2019 Library services 57 14 10 4 2 2 11 82 7 132
2019 Administration and operations 63 8 6 4 4 1 14 84 9 81
2019 Human resources 72 6 9 0 0 2 11 90 0 45
2019 Financial management 67 17 4 0 0 0 12 96 0 25
2019 Real property 71 6 6 6 6 6 0 81 13 16
2019 Materiel management 71 14 7 8 0 0 0 85 8 14
2019 Information management 64 8 12 3 5 0 9 78 9 76
2019 Information technology 68 13 7 2 0 0 9 90 2 66
2019 Policy 67 15 5 5 0 0 8 89 5 21
2019 Project management 78 9 3 0 7 0 3 90 7 34
2019 Other services to the public 63 10 4 2 5 0 15 87 8 46
2019 None of the above 59 13 12 1 3 1 10 81 5 105

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 70 20 6 0 0 4 0 94 0 33
2019 Communications or public affairs 58 21 7 5 0 0 8 87 6 36
2019 Access to information and privacy 62 16 5 5 6 0 7 84 12 45
2019 Library services 51 20 9 5 3 8 4 80 9 133
2019 Administration and operations 54 22 12 5 0 1 6 82 5 81
2019 Human resources 59 18 11 6 0 2 4 82 7 45
2019 Financial management 50 39 8 0 0 0 4 92 0 25
2019 Real property 35 26 18 8 14 0 0 61 22 16
2019 Materiel management 56 29 0 8 0 8 0 92 8 14
2019 Information management 54 25 12 6 0 0 3 81 7 77
2019 Information technology 53 26 14 6 0 0 2 80 6 66
2019 Policy 58 34 4 0 0 0 4 96 0 21
2019 Project management 58 17 7 7 3 3 6 82 11 34
2019 Other services to the public 47 19 20 4 4 2 4 70 9 45
2019 None of the above 59 18 15 1 2 1 4 81 3 105

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 20 6 3 0 3 3 90 3 32
2019 Communications or public affairs 49 26 11 3 0 3 8 85 3 36
2019 Access to information and privacy 52 14 7 7 6 4 11 77 15 45
2019 Library services 47 15 10 6 7 11 4 73 15 133
2019 Administration and operations 53 20 9 4 0 4 10 85 4 80
2019 Human resources 61 18 4 11 0 2 4 84 11 45
2019 Financial management 50 27 15 4 0 0 4 80 4 25
2019 Real property 25 33 19 8 15 0 0 58 23 15
2019 Materiel management 44 23 8 8 0 8 8 80 10 13
2019 Information management 52 24 9 5 1 1 7 83 7 77
2019 Information technology 56 20 14 8 0 2 2 78 8 66
2019 Policy 53 29 0 4 0 0 14 95 5 21
2019 Project management 57 20 10 3 3 3 3 83 7 34
2019 Other services to the public 39 27 19 4 4 2 4 70 9 46
2019 None of the above 54 22 10 2 2 6 4 84 5 105

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 16 12 6 7 4 0 74 13 32
2019 Communications or public affairs 46 18 5 5 6 3 17 80 14 36
2019 Access to information and privacy 72 10 0 4 5 0 9 90 10 44
2019 Library services 45 19 11 3 6 10 5 76 11 133
2019 Administration and operations 45 24 9 6 7 2 9 77 14 80
2019 Human resources 66 16 5 4 2 2 4 88 7 44
2019 Financial management 50 31 8 4 4 0 4 84 8 25
2019 Real property 51 24 12 0 14 0 0 74 14 16
2019 Materiel management 45 14 19 0 8 15 0 69 9 14
2019 Information management 54 16 12 9 3 3 3 75 12 77
2019 Information technology 60 13 11 3 5 4 3 79 9 64
2019 Policy 63 15 5 0 0 13 4 94 0 21
2019 Project management 61 8 9 7 3 6 6 79 11 34
2019 Other services to the public 55 20 11 4 2 4 4 82 6 46
2019 None of the above 70 10 7 3 3 2 6 86 6 105

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 10 8 9 0 0 4 82 10 33
2019 Communications or public affairs 83 0 7 0 3 0 8 90 3 36
2019 Access to information and privacy 64 16 6 4 2 0 9 87 7 45
2019 Library services 66 12 6 3 2 6 5 87 5 132
2019 Administration and operations 60 13 9 3 3 2 10 83 7 81
2019 Human resources 73 11 7 2 3 2 2 88 5 44
2019 Financial management 60 19 9 4 4 0 4 82 8 25
2019 Real property 61 18 22 0 0 0 0 78 0 16
2019 Materiel management 66 13 5 0 0 8 7 94 0 14
2019 Information management 71 13 9 1 1 0 4 88 3 77
2019 Information technology 63 19 8 2 0 3 6 90 2 66
2019 Policy 87 5 0 0 0 4 4 100 0 21
2019 Project management 64 21 3 3 0 3 6 94 3 34
2019 Other services to the public 67 14 8 4 0 2 4 86 5 46
2019 None of the above 76 7 7 2 4 0 5 87 6 105

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 84 6 0 3 0 3 4 96 4 33
2019 Communications or public affairs 84 3 3 3 0 3 5 94 4 36
2019 Access to information and privacy 82 4 6 0 0 0 9 94 0 45
2019 Library services 75 6 3 1 2 8 5 93 3 130
2019 Administration and operations 79 5 4 1 1 1 9 93 3 81
2019 Human resources 76 9 2 2 2 5 2 93 5 44
2019 Financial management 81 4 8 0 0 4 4 92 0 25
2019 Real property 73 8 6 0 14 0 0 80 14 16
2019 Materiel management 75 16 0 0 8 0 0 92 8 13
2019 Information management 84 5 0 4 2 0 4 93 7 77
2019 Information technology 80 8 2 0 1 2 8 97 1 66
2019 Policy 67 9 10 0 0 4 9 88 0 21
2019 Project management 88 3 0 0 0 6 3 100 0 34
2019 Other services to the public 87 2 0 3 2 2 4 95 5 46
2019 None of the above 78 9 4 1 2 3 4 93 3 104

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 93 4 0 0 0 0 4 100 0 31
2019 Communications or public affairs 67 14 0 4 0 0 16 96 4 36
2019 Access to information and privacy 84 3 0 2 0 0 11 98 2 45
2019 Library services 71 10 1 1 3 4 11 95 4 131
2019 Administration and operations 78 6 3 0 0 0 14 97 0 80
2019 Human resources 84 2 4 0 0 2 7 95 0 44
2019 Financial management 88 4 0 0 0 0 8 100 0 25
2019 Real property 78 14 0 0 8 0 0 92 8 16
2019 Materiel management 77 8 0 0 8 0 7 92 8 14
2019 Information management 82 4 3 3 0 0 9 94 3 76
2019 Information technology 85 4 2 0 0 2 8 98 0 66
2019 Policy 63 14 0 0 0 0 23 100 0 21
2019 Project management 81 11 0 3 0 0 6 97 3 34
2019 Other services to the public 83 2 4 2 0 2 6 93 2 46
2019 None of the above 86 5 2 0 0 0 7 98 0 105

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 40 33 13 0 0 0 55 13 33
2019 Communications or public affairs 29 45 15 9 0 3 0 76 9 35
2019 Access to information and privacy 41 37 16 4 2 0 0 78 6 45
2019 Library services 19 33 23 14 4 8 0 56 19 131
2019 Administration and operations 28 42 18 5 1 5 1 74 7 81
2019 Human resources 14 61 15 7 2 2 0 76 9 45
2019 Financial management 25 48 15 4 0 8 0 79 4 25
2019 Real property 23 20 43 0 8 6 0 46 8 16
2019 Materiel management 43 28 21 8 0 0 0 71 8 14
2019 Information management 25 46 16 3 3 5 1 76 6 77
2019 Information technology 26 32 21 5 6 9 2 64 12 66
2019 Policy 34 51 15 0 0 0 0 85 0 21
2019 Project management 28 51 9 3 3 6 0 84 7 34
2019 Other services to the public 17 50 13 11 6 2 0 69 18 46
2019 None of the above 26 42 16 8 5 3 0 71 13 105
2018 Client contact centre 18 48 31 4 0 0 0 65 4 27
2018 Communications or public affairs 21 52 24 0 3 0 0 73 3 29
2018 Access to information and privacy 32 33 12 9 4 5 3 72 15 28
2018 Library services 17 35 22 9 8 9 1 57 19 109
2018 Administration and operations 23 40 22 5 6 4 0 66 11 64
2018 Human resources 22 56 14 6 0 3 0 80 6 35
2018 Financial management 18 47 22 4 4 4 0 68 9 23
2018 Materiel management 30 22 31 8 0 0 8 57 9 11
2018 Information management 18 50 17 8 2 5 0 72 10 60
2018 Information technology 22 47 22 4 2 2 2 72 5 59
2018 Policy 27 63 10 0 0 0 0 90 0 18
2018 Project management 37 43 18 0 3 0 0 79 3 29
2018 Other services to the public 26 32 24 10 8 0 0 58 18 37
2018 None of the above 18 48 19 5 6 2 1 69 11 82
2017 Client contact centre 7 51 26 8 0 8 0 63 8 38
2017 Communications or public affairs 34 40 9 9 9 0 0 74 17 35
2017 Access to information and privacy 26 32 24 4 7 4 3 62 12 26
2017 Library services 13 42 22 10 5 7 1 60 17 134
2017 Administration and operations 20 47 22 0 8 3 0 69 8 68
2017 Human resources 16 63 16 3 2 0 0 79 5 39
2017 Financial management 18 56 17 4 0 5 0 77 5 22
2017 Materiel management 25 41 18 0 0 16 0 79 0 12
2017 Information management 20 52 14 5 3 3 2 76 9 58
2017 Information technology 21 37 19 5 9 7 2 63 16 54
2017 Policy 42 39 19 0 0 0 0 81 0 16
2017 Project management 17 62 17 0 3 0 0 80 3 29
2017 Other services to the public 22 33 20 12 8 5 0 57 21 40
2017 None of the above 19 43 19 11 6 2 1 64 17 123

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 45 14 3 0 7 0 82 3 33
2019 Communications or public affairs 37 41 8 6 0 9 0 85 6 36
2019 Access to information and privacy 52 40 4 2 2 0 0 92 4 45
2019 Library services 26 45 15 6 4 4 0 74 10 133
2019 Administration and operations 38 42 20 0 0 0 0 80 0 81
2019 Human resources 26 68 4 0 2 0 0 94 2 45
2019 Financial management 48 40 8 0 0 4 0 92 0 25
2019 Real property 25 47 14 8 0 6 0 77 8 16
2019 Materiel management 38 47 6 8 0 0 0 85 8 13
2019 Information management 40 41 12 3 1 3 0 83 4 76
2019 Information technology 44 38 12 5 0 2 0 83 5 66
2019 Policy 53 42 0 5 0 0 0 95 5 21
2019 Project management 45 26 23 3 0 3 0 72 4 34
2019 Other services to the public 47 29 4 7 8 4 0 80 16 46
2019 None of the above 34 45 8 10 2 1 0 79 12 104
2018 Client contact centre 38 33 21 0 0 7 0 77 0 27
2018 Communications or public affairs 28 52 17 0 0 4 0 83 0 29
2018 Access to information and privacy 59 26 4 4 0 8 0 92 4 28
2018 Library services 31 44 14 5 3 3 1 77 8 108
2018 Administration and operations 39 46 8 4 2 0 0 85 6 64
2018 Human resources 35 60 3 3 0 0 0 95 3 36
2018 Financial management 43 44 0 9 0 4 0 91 9 23
2018 Real property 61 9 30 0 0 0 0 70 0 10
2018 Materiel management 39 45 16 0 0 0 0 84 0 11
2018 Information management 39 44 10 8 0 0 0 82 8 60
2018 Information technology 45 44 10 0 0 2 0 90 0 59
2018 Policy 51 49 0 0 0 0 0 100 0 19
2018 Project management 51 34 14 0 0 0 0 86 0 29
2018 Other services to the public 28 56 11 5 0 0 0 84 5 37
2018 None of the above 39 41 13 2 1 4 0 82 4 81
2017 Client contact centre 15 71 8 2 0 5 0 89 3 39
2017 Communications or public affairs 25 55 11 0 6 3 0 83 6 35
2017 Access to information and privacy 43 30 16 7 0 4 0 76 8 26
2017 Library services 28 46 14 5 3 5 0 78 8 133
2017 Administration and operations 43 38 10 3 3 1 0 83 6 67
2017 Human resources 36 59 3 2 0 0 0 95 2 39
2017 Financial management 30 53 9 9 0 0 0 82 9 22
2017 Materiel management 39 27 34 0 0 0 0 66 0 12
2017 Information management 40 46 13 0 0 2 0 87 0 58
2017 Information technology 39 46 7 2 2 2 2 89 4 54
2017 Policy 50 31 19 0 0 0 0 81 0 16
2017 Project management 28 59 10 0 3 0 0 86 3 29
2017 Other services to the public 28 52 13 5 2 0 0 80 8 40
2017 None of the above 28 44 17 5 4 2 0 74 9 123
2014 Client contact centre 24 50 14 2 0 10 0 82 2 46
2014 Communications or public affairs 41 43 11 3 3 0 0 84 5 37
2014 Access to information and privacy 25 37 24 0 7 7 0 67 7 29
2014 Science and technology 42 32 18 0 0 8 0 80 0 12
2014 Library services 29 39 20 4 5 4 0 70 9 152
2014 Administration and operations 37 43 13 3 0 4 0 83 4 87
2014 Human resources 41 47 3 6 0 3 0 90 7 30
2014 Financial management 30 50 10 11 0 0 0 79 11 19
2014 Materiel management 45 37 12 7 0 0 0 82 7 17
2014 Information management 38 34 15 4 4 6 0 76 9 113
2014 Information technology 33 42 16 2 2 5 0 79 4 55
2014 Evaluation 27 53 13 7 0 0 0 80 7 15
2014 Other services to the public 30 30 19 3 5 10 2 69 9 38
2014 None of the above 32 40 18 6 2 2 0 73 9 135

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 50 12 3 0 7 6 83 3 33
2019 Communications or public affairs 34 38 16 0 3 9 0 79 3 36
2019 Access to information and privacy 56 22 13 0 2 6 0 84 2 45
2019 Library services 35 41 12 4 2 6 0 81 6 132
2019 Administration and operations 41 42 12 3 0 3 0 85 3 80
2019 Human resources 34 48 9 5 2 2 0 84 7 45
2019 Financial management 49 36 12 0 0 4 0 88 0 25
2019 Real property 31 48 15 0 0 6 0 84 0 15
2019 Materiel management 43 13 21 8 15 0 0 56 23 14
2019 Information management 43 34 13 3 0 7 0 83 3 77
2019 Information technology 41 33 17 0 0 8 2 82 0 66
2019 Policy 44 42 0 4 5 5 0 90 10 21
2019 Project management 48 22 19 6 0 6 0 74 6 34
2019 Other services to the public 44 23 18 7 4 4 0 70 11 46
2019 None of the above 36 34 18 6 0 6 1 74 6 105
2018 Client contact centre 32 54 10 0 0 3 0 89 0 27
2018 Communications or public affairs 27 43 23 0 0 7 0 75 0 30
2018 Access to information and privacy 48 22 8 11 4 8 0 76 16 28
2018 Library services 31 45 10 6 1 6 1 82 8 109
2018 Administration and operations 40 35 14 5 2 3 0 78 8 63
2018 Human resources 38 56 5 0 0 0 0 95 0 36
2018 Financial management 22 57 9 4 4 4 0 82 9 23
2018 Real property 37 42 21 0 0 0 0 79 0 10
2018 Materiel management 50 26 24 0 0 0 0 76 0 11
2018 Information management 40 36 16 2 2 3 2 80 4 58
2018 Information technology 32 45 17 2 0 3 0 81 2 59
2018 Policy 51 44 0 0 0 6 0 100 0 19
2018 Project management 46 37 14 3 0 0 0 83 3 30
2018 Other services to the public 28 43 21 3 5 0 0 71 8 37
2018 None of the above 34 44 14 6 0 2 0 80 6 81
2017 Client contact centre 18 59 17 0 0 5 0 82 0 39
2017 Communications or public affairs 31 43 9 0 0 17 0 89 0 35
2017 Access to information and privacy 38 31 19 8 0 4 0 72 8 26
2017 Library services 33 33 19 5 2 7 0 72 8 134
2017 Administration and operations 39 44 9 3 1 1 2 86 5 67
2017 Human resources 33 49 13 2 0 2 0 84 2 39
2017 Financial management 41 42 13 0 0 4 0 86 0 22
2017 Materiel management 32 25 18 0 8 18 0 69 9 12
2017 Information management 44 42 10 0 2 2 0 88 2 57
2017 Information technology 32 46 11 4 2 2 4 83 6 54
2017 Policy 19 62 13 6 0 0 0 81 6 16
2017 Project management 28 45 7 7 0 10 3 84 8 29
2017 Other services to the public 28 32 28 7 2 2 0 61 10 40
2017 None of the above 29 42 15 4 5 5 0 75 9 123
2014 Client contact centre 31 48 14 0 0 7 0 85 0 46
2014 Communications or public affairs 46 27 13 3 0 11 0 82 3 37
2014 Access to information and privacy 25 30 20 4 7 14 0 64 13 29
2014 Science and technology 33 51 8 0 0 8 0 91 0 12
2014 Library services 32 36 15 7 4 6 1 73 11 152
2014 Administration and operations 34 40 17 1 1 7 0 79 2 87
2014 Human resources 37 49 7 3 0 3 0 89 3 30
2014 Financial management 20 59 16 5 0 0 0 79 5 19
2014 Materiel management 36 41 10 7 7 0 0 77 13 17
2014 Information management 36 36 15 7 1 5 0 76 8 114
2014 Information technology 31 38 14 4 0 13 0 79 4 55
2014 Evaluation 27 60 7 0 0 7 0 93 0 15
2014 Other services to the public 36 25 21 0 7 11 0 69 8 38
2014 None of the above 27 34 22 5 4 8 0 66 10 135

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 50 8 0 0 4 0 91 0 33
2019 Communications or public affairs 60 31 3 3 3 0 0 91 6 36
2019 Access to information and privacy 61 24 11 2 2 0 0 85 4 45
2019 Library services 43 35 13 4 4 1 0 79 8 131
2019 Administration and operations 60 30 8 1 0 0 0 90 1 81
2019 Human resources 46 50 2 0 2 0 0 96 2 45
2019 Financial management 65 35 0 0 0 0 0 100 0 25
2019 Real property 43 29 12 8 8 0 0 73 16 16
2019 Materiel management 56 21 0 15 8 0 0 77 23 14
2019 Information management 61 29 5 4 0 0 0 90 4 77
2019 Information technology 58 34 5 2 0 2 0 94 2 66
2019 Policy 72 18 5 4 0 0 0 90 4 21
2019 Project management 55 36 7 0 3 0 0 90 3 34
2019 Other services to the public 61 20 7 6 7 0 0 80 13 46
2019 None of the above 54 31 7 4 2 2 0 87 6 105
2018 Client contact centre 43 53 4 0 0 0 0 96 0 27
2018 Communications or public affairs 44 43 10 0 3 0 0 87 3 30
2018 Access to information and privacy 78 14 7 0 0 0 0 93 0 28
2018 Library services 41 40 9 6 3 1 0 82 9 109
2018 Administration and operations 49 39 8 0 4 0 0 88 4 64
2018 Human resources 32 62 3 3 0 0 0 95 3 36
2018 Financial management 61 30 4 4 0 0 0 91 4 23
2018 Real property 51 49 0 0 0 0 0 100 0 10
2018 Materiel management 42 51 8 0 0 0 0 92 0 11
2018 Information management 50 31 17 2 0 0 0 81 2 59
2018 Information technology 51 40 5 4 0 0 0 91 4 59
2018 Policy 68 32 0 0 0 0 0 100 0 19
2018 Project management 56 34 10 0 0 0 0 90 0 30
2018 Other services to the public 49 32 11 8 0 0 0 81 8 36
2018 None of the above 48 41 6 1 3 0 1 90 4 80
2017 Client contact centre 32 58 7 0 2 0 0 90 2 39
2017 Communications or public affairs 54 32 9 6 0 0 0 86 6 35
2017 Access to information and privacy 58 35 7 0 0 0 0 93 0 26
2017 Library services 38 49 7 1 4 1 0 87 6 134
2017 Administration and operations 53 31 9 3 4 0 0 84 8 68
2017 Human resources 41 52 7 0 0 0 0 93 0 39
2017 Financial management 44 46 9 0 0 0 0 91 0 22
2017 Materiel management 39 53 8 0 0 0 0 92 0 12
2017 Information management 51 38 9 2 0 0 0 89 2 57
2017 Information technology 48 44 3 2 2 0 0 93 4 54
2017 Policy 48 52 0 0 0 0 0 100 0 16
2017 Project management 49 45 0 7 0 0 0 93 7 29
2017 Other services to the public 47 36 7 5 5 0 0 83 10 40
2017 None of the above 42 33 7 9 8 1 0 75 17 123
2014 Client contact centre 33 48 19 0 0 0 0 81 0 45
2014 Communications or public affairs 41 46 8 3 3 0 0 87 5 37
2014 Access to information and privacy 30 34 23 3 10 0 0 63 13 29
2014 Science and technology 50 33 9 0 0 8 0 90 0 12
2014 Library services 38 37 14 7 4 0 0 75 12 152
2014 Administration and operations 44 43 10 1 1 0 0 87 2 87
2014 Human resources 40 60 0 0 0 0 0 100 0 30
2014 Financial management 35 54 5 6 0 0 0 89 6 19
2014 Materiel management 43 29 16 12 0 0 0 72 12 17
2014 Information management 43 38 12 4 2 1 0 81 6 114
2014 Information technology 38 40 11 9 0 2 0 80 9 55
2014 Evaluation 60 33 7 0 0 0 0 93 0 15
2014 Other services to the public 50 25 22 3 0 0 0 76 3 37
2014 None of the above 37 43 11 4 4 0 0 80 8 135

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 58 9 3 0 4 0 88 3 32
2019 Communications or public affairs 36 39 16 3 6 0 0 75 9 36
2019 Access to information and privacy 45 38 11 4 2 0 0 83 6 45
2019 Library services 30 38 16 9 7 0 0 68 16 133
2019 Administration and operations 53 25 17 3 1 0 0 78 5 81
2019 Human resources 42 44 8 4 2 0 0 85 6 45
2019 Financial management 65 27 8 0 0 0 0 92 0 25
2019 Real property 37 35 12 0 16 0 0 73 16 16
2019 Materiel management 43 34 15 0 8 0 0 77 8 14
2019 Information management 51 34 8 4 3 0 0 85 7 76
2019 Information technology 50 31 12 4 2 2 0 82 6 66
2019 Policy 67 23 10 0 0 0 0 90 0 21
2019 Project management 46 40 12 0 3 0 0 86 3 34
2019 Other services to the public 56 24 7 4 9 0 0 80 13 46
2019 None of the above 49 28 12 5 5 1 0 78 10 105
2018 Client contact centre 35 34 31 0 0 0 0 69 0 26
2018 Communications or public affairs 27 34 23 13 3 0 0 61 16 30
2018 Access to information and privacy 62 20 12 3 4 0 0 82 7 28
2018 Library services 34 30 18 9 7 1 0 66 16 109
2018 Administration and operations 47 24 19 4 6 0 0 70 11 63
2018 Human resources 38 27 24 11 0 0 0 65 11 36
2018 Financial management 44 42 14 0 0 0 0 86 0 22
2018 Real property 61 39 0 0 0 0 0 100 0 10
2018 Materiel management 30 43 27 0 0 0 0 73 0 11
2018 Information management 46 34 15 3 2 0 0 80 5 59
2018 Information technology 39 38 12 10 0 0 0 78 10 59
2018 Policy 58 37 0 6 0 0 0 94 6 19
2018 Project management 51 18 25 7 0 0 0 69 7 29
2018 Other services to the public 38 33 19 3 8 0 0 70 11 36
2018 None of the above 37 41 14 6 1 1 0 79 7 81
2017 Client contact centre 21 62 12 2 2 0 0 83 5 39
2017 Communications or public affairs 28 43 20 6 0 3 0 74 6 35
2017 Access to information and privacy 42 27 23 8 0 0 0 69 8 26
2017 Library services 26 41 16 7 7 3 0 69 14 134
2017 Administration and operations 51 25 13 6 5 0 0 76 11 68
2017 Human resources 36 47 10 3 2 2 0 85 5 39
2017 Financial management 48 39 13 0 0 0 0 87 0 22
2017 Materiel management 39 25 27 9 0 0 0 65 9 12
2017 Information management 41 41 9 5 4 0 0 82 9 58
2017 Information technology 34 40 21 2 2 2 0 75 4 53
2017 Policy 42 38 13 6 0 0 0 81 6 16
2017 Project management 42 31 24 0 3 0 0 73 3 29
2017 Other services to the public 32 40 12 10 5 0 0 72 15 40
2017 None of the above 31 39 12 7 11 1 0 70 18 123
2014 Client contact centre 16 43 30 8 0 3 0 61 8 46
2014 Communications or public affairs 27 35 24 8 5 0 0 62 13 37
2014 Access to information and privacy 11 29 24 30 6 0 0 40 37 29
2014 Science and technology 32 34 18 16 0 0 0 66 16 12
2014 Library services 18 35 23 14 8 1 0 54 23 152
2014 Administration and operations 21 48 14 12 3 2 0 70 16 87
2014 Human resources 21 49 16 13 0 0 0 71 13 30
2014 Financial management 5 45 34 11 5 0 0 50 16 19
2014 Materiel management 25 48 12 5 7 4 0 76 12 17
2014 Information management 26 36 18 9 8 3 0 64 17 114
2014 Information technology 20 27 27 13 11 2 0 48 24 55
2014 Evaluation 27 47 20 0 7 0 0 73 7 15
2014 Other services to the public 25 16 38 5 16 0 0 40 21 38
2014 None of the above 24 31 24 13 7 2 0 56 20 135

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 53 12 3 0 4 0 85 3 33
2019 Communications or public affairs 34 43 17 3 3 0 0 77 6 35
2019 Access to information and privacy 47 38 11 2 2 0 0 85 4 45
2019 Library services 33 37 12 13 6 0 0 70 19 131
2019 Administration and operations 53 30 15 1 1 0 0 83 2 80
2019 Human resources 41 47 6 4 2 0 0 87 6 45
2019 Financial management 54 42 4 0 0 0 0 96 0 25
2019 Real property 29 43 12 0 16 0 0 73 16 16
2019 Materiel management 49 28 15 0 8 0 0 77 8 14
2019 Information management 46 39 7 5 1 1 0 86 7 77
2019 Information technology 44 35 12 5 2 3 0 82 6 66
2019 Policy 67 23 5 4 0 0 0 90 4 21
2019 Project management 41 40 18 0 0 0 0 82 0 33
2019 Other services to the public 56 25 2 9 9 0 0 80 18 46
2019 None of the above 44 31 12 6 6 1 0 77 11 103
2018 Client contact centre 35 42 23 0 0 0 0 77 0 26
2018 Communications or public affairs 27 41 27 3 3 0 0 67 6 30
2018 Access to information and privacy 65 13 15 7 0 0 0 78 7 28
2018 Library services 34 37 13 10 6 0 0 71 16 108
2018 Administration and operations 42 33 14 6 5 0 0 75 11 63
2018 Human resources 39 36 19 6 0 0 0 75 6 35
2018 Financial management 44 42 14 0 0 0 0 86 0 22
2018 Real property 82 18 0 0 0 0 0 100 0 10
2018 Materiel management 30 46 16 0 0 0 8 83 0 11
2018 Information management 44 38 12 5 2 0 0 81 6 60
2018 Information technology 38 39 15 7 2 0 0 76 9 59
2018 Policy 60 40 0 0 0 0 0 100 0 18
2018 Project management 53 24 17 7 0 0 0 77 7 30
2018 Other services to the public 41 34 11 8 5 0 0 76 13 37
2018 None of the above 40 41 9 7 1 0 1 83 8 82
2017 Client contact centre 15 60 18 5 2 0 0 75 7 39
2017 Communications or public affairs 32 43 17 3 3 3 0 77 6 35
2017 Access to information and privacy 46 27 19 8 0 0 0 73 8 26
2017 Library services 29 41 16 7 6 1 0 71 13 134
2017 Administration and operations 50 25 16 6 3 0 0 75 9 68
2017 Human resources 37 51 5 5 2 0 0 88 8 38
2017 Financial management 48 39 13 0 0 0 0 87 0 22
2017 Materiel management 39 34 27 0 0 0 0 73 0 12
2017 Information management 35 46 9 9 2 0 0 80 11 58
2017 Information technology 34 37 19 5 2 4 0 73 8 54
2017 Policy 42 32 12 13 0 0 0 75 13 16
2017 Project management 45 38 13 3 0 0 0 83 3 29
2017 Other services to the public 32 35 18 10 5 0 0 67 15 40
2017 None of the above 28 40 9 11 11 1 0 69 22 123
2014 Client contact centre 12 56 29 0 0 3 0 70 0 46
2014 Communications or public affairs 27 41 24 3 5 0 0 68 8 37
2014 Access to information and privacy 11 26 34 23 6 0 0 36 30 29
2014 Science and technology 16 42 26 16 0 0 0 58 16 12
2014 Library services 20 32 25 15 8 0 0 52 23 152
2014 Administration and operations 23 50 13 10 3 1 0 74 13 87
2014 Human resources 21 56 19 4 0 0 0 77 4 30
2014 Financial management 5 45 34 11 5 0 0 50 16 19
2014 Materiel management 25 45 12 18 0 0 0 70 18 17
2014 Information management 30 36 13 11 7 3 0 68 19 114
2014 Information technology 16 33 25 16 7 2 0 50 24 55
2014 Evaluation 27 47 20 7 0 0 0 73 7 15
2014 Other services to the public 22 21 31 10 16 0 0 43 26 38
2014 None of the above 22 39 18 14 5 1 0 62 19 135

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 44 14 6 0 7 0 78 7 33
2019 Communications or public affairs 35 33 19 10 3 0 0 68 12 36
2019 Access to information and privacy 43 22 19 7 4 5 0 69 11 45
2019 Library services 37 28 14 7 8 3 2 69 16 133
2019 Administration and operations 52 20 14 7 3 4 0 75 10 80
2019 Human resources 39 41 9 6 2 2 0 82 9 44
2019 Financial management 57 31 12 0 0 0 0 88 0 25
2019 Real property 20 29 29 0 22 0 0 49 22 16
2019 Materiel management 43 27 23 8 0 0 0 69 8 14
2019 Information management 50 26 4 9 4 6 1 82 14 77
2019 Information technology 44 20 21 4 5 5 2 69 9 66
2019 Policy 54 18 18 5 4 0 0 72 10 21
2019 Project management 47 22 23 3 0 3 3 73 3 33
2019 Other services to the public 46 23 11 7 11 2 0 71 18 46
2019 None of the above 48 23 8 6 10 4 1 75 17 105
2018 Client contact centre 25 52 20 4 0 0 0 76 4 27
2018 Communications or public affairs 30 23 26 8 9 3 0 55 18 30
2018 Access to information and privacy 62 17 15 3 3 0 0 79 6 28
2018 Library services 37 28 16 9 7 3 1 67 17 109
2018 Administration and operations 46 25 15 7 4 3 0 74 11 64
2018 Human resources 32 33 13 8 3 8 3 73 12 36
2018 Financial management 51 27 9 0 9 4 0 82 9 23
2018 Real property 72 9 9 9 0 0 0 82 9 10
2018 Materiel management 30 24 26 19 0 0 0 55 19 11
2018 Information management 50 24 16 1 2 7 0 80 3 60
2018 Information technology 39 30 15 12 3 0 0 70 15 59
2018 Policy 42 31 16 0 6 6 0 77 6 19
2018 Project management 42 31 24 0 0 4 0 75 0 30
2018 Other services to the public 50 16 21 8 5 0 0 66 13 37
2018 None of the above 42 30 13 4 8 2 1 75 11 82
2017 Client contact centre 39 37 15 5 2 0 2 77 8 39
2017 Communications or public affairs 43 31 6 11 3 6 0 79 15 35
2017 Access to information and privacy 60 4 16 12 0 8 0 69 13 25
2017 Library services 34 33 9 13 5 6 1 73 18 134
2017 Administration and operations 52 27 13 3 3 0 2 80 6 67
2017 Human resources 38 45 12 3 2 0 0 83 5 39
2017 Financial management 42 32 18 0 0 8 0 80 0 22
2017 Materiel management 21 34 9 27 0 9 0 61 29 12
2017 Information management 51 26 9 9 4 2 0 78 13 57
2017 Information technology 28 30 27 6 6 4 0 60 12 54
2017 Policy 56 6 19 0 12 6 0 66 13 16
2017 Project management 32 38 14 10 0 3 3 75 11 29
2017 Other services to the public 30 30 20 12 5 2 0 62 18 40
2017 None of the above 38 26 13 9 9 2 2 67 19 123
2014 Client contact centre 31 39 15 4 7 5 0 73 11 46
2014 Communications or public affairs 30 25 24 13 3 5 0 57 17 37
2014 Access to information and privacy 17 17 29 17 13 7 0 37 32 29
2014 Science and technology 25 40 26 0 9 0 0 65 9 12
2014 Library services 25 32 17 11 9 6 1 61 21 152
2014 Administration and operations 35 26 15 11 8 3 1 65 20 86
2014 Human resources 40 35 15 3 7 0 0 75 10 30
2014 Financial management 15 30 20 35 0 0 0 45 35 19
2014 Materiel management 18 34 21 13 13 0 0 53 27 17
2014 Information management 36 28 12 5 13 6 1 68 19 114
2014 Information technology 18 29 16 17 11 5 4 52 30 55
2014 Evaluation 53 27 13 0 7 0 0 80 7 15
2014 Other services to the public 22 18 19 10 24 8 0 43 36 38
2014 None of the above 28 25 20 15 7 4 1 56 23 135
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 13 45 43 33
2019 Communications or public affairs 19 38 43 36
2019 Access to information and privacy 34 19 47 45
2019 Library services 18 45 37 133
2019 Administration and operations 28 38 33 81
2019 Human resources 26 44 29 45
2019 Financial management 12 50 39 25
2019 Real property 26 18 57 16
2019 Materiel management 21 58 21 14
2019 Information management 25 46 29 77
2019 Information technology 27 47 25 66
2019 Policy 57 29 14 21
2019 Project management 21 43 36 34
2019 Other services to the public 18 40 43 46
2019 None of the above 16 51 32 105
2018 Client contact centre 35 43 22 26
2018 Communications or public affairs 19 39 41 30
2018 Access to information and privacy 25 27 49 28
2018 Library services 15 45 40 108
2018 Administration and operations 17 44 39 63
2018 Human resources 34 29 36 36
2018 Financial management 22 61 18 23
2018 Real property 9 39 51 10
2018 Materiel management 19 63 18 11
2018 Information management 15 56 29 60
2018 Information technology 15 50 34 58
2018 Policy 24 33 44 18
2018 Project management 24 42 34 30
2018 Other services to the public 8 35 57 37
2018 None of the above 22 52 25 82
2017 Client contact centre 15 54 31 39
2017 Communications or public affairs 17 52 31 35
2017 Access to information and privacy 16 38 46 26
2017 Library services 14 54 32 134
2017 Administration and operations 21 44 35 68
2017 Human resources 25 48 27 39
2017 Financial management 22 47 31 22
2017 Materiel management 9 48 43 12
2017 Information management 19 54 27 58
2017 Information technology 24 42 34 54
2017 Policy 37 38 25 16
2017 Project management 20 39 41 29
2017 Other services to the public 15 50 35 40
2017 None of the above 19 44 37 123
2014 Client contact centre 23 51 26 46
2014 Communications or public affairs 21 43 35 37
2014 Access to information and privacy 41 27 31 29
2014 Science and technology 25 57 18 12
2014 Library services 23 43 34 152
2014 Administration and operations 35 38 27 87
2014 Human resources 29 54 17 30
2014 Financial management 45 30 25 19
2014 Materiel management 57 16 28 17
2014 Information management 29 45 26 114
2014 Information technology 11 44 46 55
2014 Evaluation 33 47 20 15
2014 Other services to the public 23 33 44 38
2014 None of the above 27 39 35 135

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Access to information and privacy 0 42 26 0 32 0 16
2019 Library services 19 21 28 0 19 12 25
2019 Administration and operations 0 57 24 5 9 4 24
2019 Human resources 27 8 64 0 0 0 12
2019 Information management 0 30 33 5 26 6 19
2019 Information technology 30 12 36 0 4 18 17
2019 Policy 17 41 9 9 16 7 12
2019 None of the above 16 22 5 6 34 16 18
2018 Library services 33 29 20 0 0 18 17
2018 Administration and operations 9 37 35 10 0 8 10
2018 Human resources 28 16 56 0 0 0 12
2018 None of the above 16 33 24 5 10 11 18
2017 Library services 42 15 17 5 16 5 19
2017 Administration and operations 37 28 21 0 14 0 14
2017 Human resources 21 10 39 0 30 0 10
2017 Information management 26 18 47 0 10 0 11
2017 Information technology 23 15 54 0 8 0 13
2017 None of the above 18 22 21 12 18 9 23
2014 Client contact centre 29 41 29 0 9999 0 10
2014 Access to information and privacy 41 0 40 0 9999 19 12
2014 Library services 8 19 23 25 9999 26 33
2014 Administration and operations 9 31 35 3 9999 21 31
2014 Information management 22 8 38 6 9999 27 32
2014 None of the above 23 26 32 3 9999 17 37
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 51 15 15 0 0 0 70 15 33
2019 Communications or public affairs 26 61 5 3 0 3 3 92 3 36
2019 Access to information and privacy 37 45 13 0 5 0 0 82 5 45
2019 Library services 23 49 14 8 1 3 2 76 9 132
2019 Administration and operations 36 48 10 5 1 0 0 84 6 80
2019 Human resources 39 34 5 6 3 4 8 84 11 45
2019 Financial management 41 42 4 13 0 0 0 83 13 25
2019 Real property 25 51 12 6 0 6 0 81 6 16
2019 Materiel management 36 48 8 0 0 7 0 92 0 14
2019 Information management 31 52 7 4 1 1 3 86 6 77
2019 Information technology 43 41 11 3 2 0 0 84 5 66
2019 Policy 20 57 4 10 4 4 0 81 15 21
2019 Project management 26 57 6 8 3 0 0 83 11 34
2019 Other services to the public 20 52 15 9 2 0 2 73 11 46
2019 None of the above 31 45 6 12 3 3 0 78 15 104

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 44 16 0 0 7 0 83 0 33
2019 Communications or public affairs 58 25 8 0 0 6 3 91 0 36
2019 Access to information and privacy 66 24 4 0 0 5 0 96 0 45
2019 Library services 42 32 11 3 0 9 3 85 3 130
2019 Administration and operations 65 28 6 0 0 1 0 94 0 81
2019 Human resources 49 29 7 0 0 7 8 92 0 45
2019 Financial management 69 19 8 0 0 4 0 92 0 25
2019 Real property 23 45 12 0 8 12 0 78 9 16
2019 Materiel management 72 13 8 0 0 7 0 92 0 14
2019 Information management 58 28 3 0 0 8 3 97 0 77
2019 Information technology 68 18 6 0 0 6 2 94 0 66
2019 Policy 58 15 10 0 0 18 0 88 0 21
2019 Project management 68 26 0 0 0 3 3 100 0 34
2019 Other services to the public 59 11 15 5 2 7 2 76 8 45
2019 None of the above 55 29 5 1 3 7 0 90 4 104
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 33
2019 Access to information and privacy 15 85 45
2019 Library services 7 93 131
2019 Information management 12 88 77
2019 Other services to the public 13 87 46
2019 None of the above 13 87 105
2018 Communications or public affairs 16 84 30
2018 Library services 11 89 107
2018 Administration and operations 11 89 63
2018 Real property 0 100 10
2018 Materiel management 0 100 11
2018 Information technology 9 91 59
2018 None of the above 12 88 82

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12
2018 None of the above 0 100 10

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12
2018 None of the above 0 100 10

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 None of the above 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 40 60 13

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 49 51 13
2018 Library services 41 59 12

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12
2018 None of the above 0 100 10

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 41 59 13

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13
2018 Library services 0 100 12

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 38 62 13

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 40 60 13

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 53 47 13
2018 Library services 50 50 12

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 13

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Access to information and privacy 28 72 44
2019 Library services 12 88 133
2019 Administration and operations 11 89 81
2019 Human resources 13 87 45
2019 Financial management 0 100 25
2019 Information management 16 84 77
2019 Information technology 8 92 65
2019 Other services to the public 17 83 46
2019 None of the above 15 85 105

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 28 18 3 0 36 6 65 5 32
2019 Communications or public affairs 11 17 8 11 3 39 11 56 28 36
2019 Access to information and privacy 22 25 17 2 2 21 11 69 6 45
2019 Library services 6 14 18 10 9 32 12 34 34 133
2019 Administration and operations 17 13 23 6 1 30 10 50 12 79
2019 Human resources 7 28 16 2 2 33 11 63 7 45
2019 Financial management 17 19 21 0 0 38 4 64 0 25
2019 Real property 12 0 37 8 8 18 18 18 24 16
2019 Materiel management 29 0 31 8 0 33 0 43 11 14
2019 Information management 26 12 21 7 0 24 10 58 10 77
2019 Information technology 18 23 6 5 0 35 13 79 9 65
2019 Policy 10 5 19 0 5 61 0 38 14 21
2019 Project management 18 10 9 3 3 44 13 65 15 34
2019 Other services to the public 12 20 9 6 13 35 6 53 32 46
2019 None of the above 11 14 21 8 6 30 10 42 23 105
2018 Client contact centre 7 19 19 4 0 37 14 53 8 27
2018 Communications or public affairs 11 24 14 11 7 27 7 53 26 29
2018 Access to information and privacy 31 5 22 4 0 34 3 58 7 27
2018 Library services 9 16 26 5 4 34 7 42 14 107
2018 Administration and operations 19 11 19 3 12 34 3 47 23 64
2018 Human resources 15 32 18 5 0 29 0 67 8 36
2018 Financial management 10 15 26 5 0 41 4 44 8 22
2018 Real property 18 9 45 0 0 28 0 38 0 10
2018 Materiel management 22 0 35 0 19 8 16 29 25 11
2018 Information management 11 20 20 9 0 33 8 52 15 60
2018 Information technology 27 10 12 7 3 36 5 63 17 59
2018 Policy 11 12 12 12 0 43 10 49 25 18
2018 Project management 23 7 13 6 4 44 3 56 19 30
2018 Other services to the public 9 20 13 15 3 22 17 48 30 37
2018 None of the above 15 13 20 10 10 25 7 41 29 82
2017 Client contact centre 10 23 23 3 0 38 2 56 5 39
2017 Communications or public affairs 8 21 3 14 8 37 9 53 41 35
2017 Access to information and privacy 8 19 27 4 0 28 15 46 7 26
2017 Library services 12 14 20 5 6 35 8 45 20 134
2017 Administration and operations 20 21 19 2 6 21 12 61 11 68
2017 Human resources 8 40 15 2 2 28 5 71 7 39
2017 Financial management 0 21 30 0 0 49 0 42 0 22
2017 Materiel management 9 0 18 27 0 39 8 17 50 12
2017 Information management 18 14 17 0 10 31 10 54 17 58
2017 Information technology 20 15 13 6 4 31 11 61 16 54
2017 Policy 6 25 5 13 0 38 12 63 26 16
2017 Project management 11 10 24 3 7 35 10 39 18 29
2017 Other services to the public 7 13 15 10 7 27 20 38 33 40
2017 None of the above 14 12 18 10 11 28 8 41 31 123
2014 Client contact centre 20 13 17 4 3 36 7 58 11 46
2014 Communications or public affairs 5 11 16 8 0 46 14 40 20 37
2014 Access to information and privacy 12 10 23 10 3 34 8 37 23 29
2014 Science and technology 16 9 8 0 9 42 16 60 21 12
2014 Library services 10 16 23 8 4 33 6 42 20 152
2014 Administration and operations 10 14 14 8 5 39 11 47 25 87
2014 Human resources 6 37 16 0 0 31 10 73 0 30
2014 Financial management 10 17 25 5 0 35 8 47 10 19
2014 Materiel management 25 23 16 13 5 18 0 59 22 17
2014 Information management 14 15 15 5 6 38 8 52 21 114
2014 Information technology 9 13 20 4 4 40 11 45 15 55
2014 Evaluation 7 33 26 7 0 20 7 55 9 15
2014 Other services to the public 19 9 13 5 2 34 18 58 15 38
2014 None of the above 13 12 24 9 5 30 8 40 22 135

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 44 15 3 0 16 0 79 4 33
2019 Communications or public affairs 17 39 19 3 3 20 0 69 7 36
2019 Access to information and privacy 49 32 12 0 0 7 0 87 0 45
2019 Library services 19 35 18 5 6 16 1 64 14 133
2019 Administration and operations 30 34 28 1 1 6 0 68 2 81
2019 Human resources 23 58 8 4 0 4 2 87 4 45
2019 Financial management 25 48 8 0 0 19 0 91 0 25
2019 Real property 40 19 19 8 0 6 6 68 10 15
2019 Materiel management 43 21 29 8 0 0 0 63 8 14
2019 Information management 30 37 11 4 1 15 2 81 7 77
2019 Information technology 32 38 13 2 0 14 2 83 2 66
2019 Policy 38 37 5 10 0 10 0 83 11 21
2019 Project management 36 31 3 9 6 15 0 79 17 34
2019 Other services to the public 29 32 6 6 13 13 0 71 22 46
2019 None of the above 22 34 20 5 6 11 2 64 13 105
2018 Client contact centre 18 44 19 0 0 20 0 76 0 26
2018 Communications or public affairs 18 34 11 14 0 20 3 68 18 29
2018 Access to information and privacy 52 13 23 0 4 8 0 71 5 27
2018 Library services 19 36 21 5 4 15 0 65 10 108
2018 Administration and operations 28 30 20 5 6 11 0 66 12 64
2018 Human resources 22 43 13 13 0 8 0 71 15 36
2018 Financial management 28 38 22 0 0 12 0 75 0 23
2018 Real property 28 9 63 0 0 0 0 37 0 10
2018 Materiel management 42 23 8 0 19 0 9 70 21 11
2018 Information management 26 31 19 5 0 17 2 70 6 60
2018 Information technology 32 28 17 5 2 15 0 72 8 59
2018 Policy 30 39 11 11 0 8 0 76 12 19
2018 Project management 38 24 10 7 4 17 0 75 13 29
2018 Other services to the public 33 25 16 13 3 8 2 65 17 37
2018 None of the above 22 28 22 5 7 15 1 60 14 82
2017 Client contact centre 13 48 26 0 0 13 0 70 0 39
2017 Communications or public affairs 17 35 12 8 6 23 0 67 18 35
2017 Access to information and privacy 42 8 31 8 0 8 3 56 9 26
2017 Library services 19 36 14 4 5 22 2 71 11 133
2017 Administration and operations 28 32 18 2 3 13 4 73 5 68
2017 Human resources 18 53 17 5 0 7 0 77 5 39
2017 Financial management 0 48 28 0 0 23 0 63 0 22
2017 Materiel management 16 18 18 18 0 23 8 49 26 12
2017 Information management 30 31 16 3 7 10 3 70 12 58
2017 Information technology 29 26 21 2 2 19 2 69 5 53
2017 Policy 24 26 18 13 0 12 6 62 16 16
2017 Project management 32 27 14 3 7 14 3 71 12 29
2017 Other services to the public 26 33 17 2 5 12 5 70 9 40
2017 None of the above 19 28 15 10 8 20 0 59 22 123
2014 Client contact centre 20 26 19 4 3 26 2 64 9 46
2014 Communications or public affairs 19 16 29 11 0 24 0 47 14 37
2014 Access to information and privacy 18 18 34 7 3 17 3 45 13 29
2014 Science and technology 25 25 25 0 0 25 0 67 0 12
2014 Library services 20 22 25 9 4 20 0 53 16 152
2014 Administration and operations 16 41 14 9 3 13 4 68 15 87
2014 Human resources 11 47 22 3 0 16 0 69 4 30
2014 Financial management 5 49 10 16 0 20 0 67 20 19
2014 Materiel management 30 34 0 25 0 12 0 72 28 17
2014 Information management 26 28 17 6 4 18 1 66 12 114
2014 Information technology 9 35 22 7 0 27 0 60 10 55
2014 Evaluation 27 47 20 0 0 7 0 79 0 15
2014 Other services to the public 27 24 23 2 2 18 3 65 6 38
2014 None of the above 19 24 22 7 5 21 1 56 15 135
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 32
2019 Library services 4 96 133
2019 Financial management 0 100 25
2019 Materiel management 0 100 14
2019 Information technology 0 100 65
2019 Project management 0 100 34
2019 None of the above 6 94 105
2018 Client contact centre 0 100 25
2018 Access to information and privacy 0 100 28
2018 Library services 5 95 108
2018 Human resources 0 100 36
2018 Real property 0 100 10
2018 Materiel management 0 100 11
2018 Information management 0 100 60
2018 Policy 0 100 18
2018 Project management 0 100 30

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Access to information and privacy 11 89 45
2019 Library services 6 94 133
2019 Information technology 0 100 66
2019 Project management 0 100 34
2019 None of the above 6 94 105

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 22 20 0 0 39 10 62 0 33
2019 Communications or public affairs 11 17 9 0 0 53 11 77 0 36
2019 Access to information and privacy 26 12 20 2 0 28 11 63 4 45
2019 Library services 9 14 19 2 3 43 11 49 11 133
2019 Administration and operations 17 20 16 4 2 32 9 63 10 81
2019 Human resources 7 26 12 2 4 38 11 64 12 45
2019 Financial management 17 19 21 0 0 38 4 64 0 25
2019 Real property 12 0 42 0 8 19 19 20 13 15
2019 Materiel management 29 0 31 0 8 33 0 43 11 14
2019 Information management 29 10 14 3 0 36 9 70 5 77
2019 Information technology 18 18 14 0 0 40 9 73 0 66
2019 Policy 5 15 10 0 6 59 5 55 16 20
2019 Project management 14 19 7 6 0 44 10 73 12 34
2019 Other services to the public 14 12 22 0 2 40 10 52 4 46
2019 None of the above 11 13 23 4 2 35 12 45 11 105
2018 Client contact centre 4 18 26 0 0 45 7 45 0 27
2018 Communications or public affairs 7 27 26 0 0 33 7 56 0 30
2018 Access to information and privacy 17 13 20 0 0 41 10 60 0 27
2018 Library services 10 18 23 3 2 40 4 50 8 108
2018 Administration and operations 16 12 22 6 4 39 1 48 16 63
2018 Human resources 19 32 8 0 0 40 0 87 0 36
2018 Financial management 15 20 18 0 0 40 8 65 0 22
2018 Real property 18 9 45 0 0 28 0 38 0 10
2018 Materiel management 22 0 54 0 8 7 9 27 9 11
2018 Information management 9 17 26 0 0 47 2 50 0 59
2018 Information technology 26 11 18 5 0 34 5 61 9 59
2018 Policy 11 28 6 0 0 40 15 86 0 19
2018 Project management 20 10 16 3 0 47 3 61 6 30
2018 Other services to the public 15 19 16 8 3 29 11 56 19 37
2018 None of the above 15 13 32 1 0 35 5 46 2 82
2017 Client contact centre 8 29 23 0 0 40 0 61 0 39
2017 Communications or public affairs 8 25 9 0 3 46 8 74 6 35
2017 Access to information and privacy 8 11 28 0 0 33 19 41 0 25
2017 Library services 11 15 16 2 2 41 12 55 10 134
2017 Administration and operations 17 20 19 0 3 27 15 62 5 68
2017 Human resources 13 37 12 0 0 30 7 80 0 39
2017 Financial management 0 28 19 0 0 49 4 60 0 22
2017 Materiel management 9 9 35 0 8 31 8 29 13 12
2017 Information management 19 11 18 2 0 42 8 60 3 58
2017 Information technology 22 14 6 4 4 45 6 73 15 53
2017 Policy 6 18 12 0 0 38 25 68 0 16
2017 Project management 14 14 24 0 0 48 0 54 0 29
2017 Other services to the public 8 13 15 5 0 39 20 50 12 40
2017 None of the above 11 15 25 4 3 35 7 44 13 123
2014 Client contact centre 7 24 23 0 0 38 9 58 0 46
2014 Communications or public affairs 8 13 19 0 0 54 6 53 0 37
2014 Access to information and privacy 8 20 27 0 3 30 11 49 6 29
2014 Science and technology 16 9 16 9 9 33 8 43 31 12
2014 Library services 13 12 24 4 2 39 5 45 11 152
2014 Administration and operations 11 13 14 2 2 47 11 57 10 87
2014 Human resources 11 29 13 0 0 38 10 76 0 30
2014 Financial management 5 20 35 0 0 40 0 41 0 19
2014 Materiel management 20 11 28 0 11 23 7 44 16 17
2014 Information management 10 13 17 3 1 50 6 52 9 113
2014 Information technology 11 15 16 2 2 47 7 56 8 55
2014 Evaluation 20 33 20 0 0 27 0 73 0 15
2014 Other services to the public 19 7 20 0 0 49 5 55 0 38
2014 None of the above 11 17 22 2 2 38 7 52 8 135

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 49 18 0 0 13 3 78 0 33
2019 Communications or public affairs 25 38 22 0 0 12 3 74 0 35
2019 Access to information and privacy 47 28 9 2 0 11 2 86 3 45
2019 Library services 23 33 18 3 2 20 2 71 6 132
2019 Administration and operations 33 35 17 5 1 9 0 75 7 81
2019 Human resources 19 60 2 4 4 6 4 88 9 45
2019 Financial management 29 44 8 0 0 19 0 91 0 25
2019 Real property 43 24 20 8 0 0 6 71 8 16
2019 Materiel management 43 21 29 0 8 0 0 63 8 14
2019 Information management 38 33 6 3 0 19 1 89 3 77
2019 Information technology 31 39 10 0 0 19 2 87 0 65
2019 Policy 29 42 9 10 0 10 0 78 11 21
2019 Project management 39 31 7 9 3 9 3 79 13 34
2019 Other services to the public 31 30 19 4 2 13 0 71 8 46
2019 None of the above 21 39 19 6 2 11 2 69 9 105
2018 Client contact centre 11 47 18 0 0 25 0 76 0 26
2018 Communications or public affairs 10 37 30 3 0 16 3 58 4 30
2018 Access to information and privacy 43 22 21 0 0 15 0 76 0 26
2018 Library services 19 38 21 4 3 16 0 68 8 108
2018 Administration and operations 27 33 22 4 4 11 0 67 9 63
2018 Human resources 25 46 11 5 0 13 0 81 6 36
2018 Financial management 29 41 17 0 0 13 0 80 0 22
2018 Real property 28 18 54 0 0 0 0 46 0 10
2018 Materiel management 53 15 16 0 8 0 9 74 9 11
2018 Information management 27 28 21 4 0 19 0 69 5 60
2018 Information technology 31 30 15 5 0 19 0 75 6 59
2018 Policy 29 39 22 6 0 4 0 71 6 19
2018 Project management 42 27 14 7 0 11 0 77 7 30
2018 Other services to the public 36 25 18 8 3 8 2 67 13 37
2018 None of the above 24 26 30 2 0 16 1 61 3 82
2017 Client contact centre 8 43 21 0 0 28 0 71 0 39
2017 Communications or public affairs 14 43 9 0 3 31 0 83 4 35
2017 Access to information and privacy 44 16 28 0 0 8 4 68 0 25
2017 Library services 21 37 11 2 3 22 3 78 7 134
2017 Administration and operations 25 37 13 0 3 15 7 79 4 68
2017 Human resources 19 54 7 0 0 17 3 91 0 38
2017 Financial management 4 54 14 0 0 27 0 81 0 22
2017 Materiel management 16 33 18 0 8 18 8 66 10 12
2017 Information management 26 34 15 5 0 18 2 75 6 58
2017 Information technology 28 26 13 4 2 27 0 75 8 54
2017 Policy 18 39 18 6 0 12 6 70 8 16
2017 Project management 32 20 20 3 0 24 0 69 4 29
2017 Other services to the public 30 22 23 8 0 10 7 63 9 40
2017 None of the above 19 30 21 5 3 21 1 63 10 123
2014 Client contact centre 19 37 18 0 0 27 0 76 0 46
2014 Communications or public affairs 19 30 21 3 0 27 0 67 4 37
2014 Access to information and privacy 16 37 20 3 3 14 7 67 9 29
2014 Science and technology 16 26 33 0 0 25 0 56 0 12
2014 Library services 23 25 20 5 2 25 0 63 10 152
2014 Administration and operations 22 24 19 1 2 28 3 67 5 87
2014 Human resources 18 36 22 0 0 20 3 71 0 30
2014 Financial management 10 39 15 11 0 25 0 65 14 19
2014 Materiel management 25 11 12 16 7 23 7 51 32 17
2014 Information management 20 25 24 5 1 24 1 60 8 113
2014 Information technology 13 27 23 2 2 31 2 60 5 55
2014 Evaluation 33 33 20 0 0 13 0 77 0 15
2014 Other services to the public 25 15 23 0 2 34 0 62 4 38
2014 None of the above 19 27 22 4 3 24 1 61 9 135
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 63 31 3 3 0 0 0 94 3 32
2019 Communications or public affairs 32 32 9 3 19 3 3 68 23 36
2019 Access to information and privacy 25 33 15 16 11 0 0 58 27 44
2019 Library services 34 27 19 9 9 0 2 62 19 132
2019 Administration and operations 38 27 22 9 2 0 1 66 11 81
2019 Human resources 62 22 11 0 4 0 0 84 4 45
2019 Financial management 45 35 12 4 4 0 0 80 8 25
2019 Real property 37 24 27 0 12 0 0 61 12 16
2019 Materiel management 65 19 8 8 0 0 0 85 8 14
2019 Information management 30 37 20 10 1 0 1 68 12 77
2019 Information technology 44 24 12 8 11 0 2 69 19 66
2019 Policy 23 38 19 5 15 0 0 61 20 21
2019 Project management 26 36 18 17 3 0 0 62 20 34
2019 Other services to the public 32 25 10 21 10 2 0 58 31 46
2019 None of the above 36 27 22 11 3 1 0 63 14 105
2018 Client contact centre 49 24 10 7 10 0 0 73 17 27
2018 Communications or public affairs 37 16 27 13 7 0 0 53 20 30
2018 Access to information and privacy 29 27 28 11 0 5 0 60 11 28
2018 Library services 27 38 18 6 10 1 0 66 16 108
2018 Administration and operations 31 24 26 7 6 2 3 58 14 64
2018 Human resources 50 24 15 3 5 0 3 76 8 36
2018 Financial management 40 39 17 0 4 0 0 78 4 23
2018 Real property 18 42 21 9 9 0 0 61 18 10
2018 Materiel management 49 35 16 0 0 0 0 84 0 11
2018 Information management 31 20 24 11 13 0 0 52 24 60
2018 Information technology 36 28 15 9 8 2 2 67 18 59
2018 Policy 38 29 11 22 0 0 0 67 22 19
2018 Project management 27 20 23 14 16 0 0 47 30 30
2018 Other services to the public 15 43 24 2 16 0 0 58 18 37
2018 None of the above 24 33 19 12 12 0 0 57 24 82
2017 Client contact centre 29 25 16 15 8 0 8 58 25 39
2017 Communications or public affairs 17 27 24 15 12 0 6 47 28 34
2017 Access to information and privacy 38 27 12 11 4 0 8 71 16 26
2017 Library services 25 37 19 8 11 0 0 62 19 131
2017 Administration and operations 22 25 22 16 12 0 3 48 29 68
2017 Human resources 25 24 17 13 13 2 5 53 29 39
2017 Financial management 27 21 36 9 7 0 0 48 16 22
2017 Materiel management 25 42 8 16 9 0 0 68 25 12
2017 Information management 20 26 28 17 5 0 4 48 23 57
2017 Information technology 42 13 22 5 13 0 4 58 19 54
2017 Policy 6 31 18 44 0 0 0 38 44 16
2017 Project management 24 14 24 21 10 0 7 41 34 29
2017 Other services to the public 25 25 20 15 13 2 0 52 28 40
2017 None of the above 18 25 24 11 18 1 3 45 30 123

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 29 20 18 15 0 0 47 33 33
2019 Communications or public affairs 17 42 25 13 0 0 3 60 14 36
2019 Access to information and privacy 23 21 25 13 18 0 0 44 31 45
2019 Library services 27 27 24 12 9 0 1 55 21 132
2019 Administration and operations 29 26 35 6 3 0 0 55 10 81
2019 Human resources 17 18 28 21 16 0 0 36 36 45
2019 Financial management 17 35 29 15 4 0 0 52 19 25
2019 Real property 12 29 23 29 6 0 0 41 35 16
2019 Materiel management 60 34 6 0 0 0 0 94 0 14
2019 Information management 23 27 36 7 5 0 1 51 13 77
2019 Information technology 27 35 20 12 5 0 2 63 17 66
2019 Policy 16 34 25 20 5 0 0 50 25 20
2019 Project management 20 37 29 14 0 0 0 57 14 34
2019 Other services to the public 29 34 17 11 8 0 0 63 19 46
2019 None of the above 34 28 18 7 14 0 0 61 21 105
2018 Client contact centre 12 37 22 25 3 0 0 49 28 27
2018 Communications or public affairs 13 10 43 23 11 0 0 23 34 30
2018 Access to information and privacy 28 26 23 10 14 0 0 54 23 28
2018 Library services 21 29 27 13 8 0 2 51 21 108
2018 Administration and operations 17 36 31 9 6 0 0 53 15 64
2018 Human resources 13 12 30 27 19 0 0 24 46 36
2018 Financial management 18 39 22 9 13 0 0 56 22 23
2018 Real property 24 0 39 28 9 0 0 24 37 10
2018 Materiel management 18 42 40 0 0 0 0 60 0 11
2018 Information management 22 31 21 16 8 1 0 54 25 60
2018 Information technology 12 39 31 15 2 0 2 52 17 59
2018 Policy 14 31 44 6 6 0 0 45 11 19
2018 Project management 3 33 38 26 0 0 0 36 26 30
2018 Other services to the public 19 25 33 16 8 0 0 43 23 37
2018 None of the above 26 32 25 7 9 0 0 58 16 82
2017 Client contact centre 18 25 38 10 8 0 0 44 18 39
2017 Communications or public affairs 6 20 43 17 14 0 0 26 31 35
2017 Access to information and privacy 19 23 31 12 16 0 0 42 28 26
2017 Library services 24 28 25 16 5 2 0 54 21 134
2017 Administration and operations 19 35 38 5 1 0 1 55 6 68
2017 Human resources 12 21 22 22 22 0 0 34 44 39
2017 Financial management 18 30 35 4 13 0 0 48 18 22
2017 Materiel management 52 23 16 9 0 0 0 75 9 12
2017 Information management 21 33 22 19 5 0 0 54 24 58
2017 Information technology 17 32 31 15 4 0 2 49 19 54
2017 Policy 6 37 45 12 0 0 0 43 12 16
2017 Project management 14 45 28 7 0 0 7 63 7 29
2017 Other services to the public 20 29 24 12 12 2 0 50 25 40
2017 None of the above 18 34 22 15 8 0 3 53 23 123

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 32 21 12 7 0 0 60 19 32
2019 Communications or public affairs 22 26 39 11 0 0 3 49 11 35
2019 Access to information and privacy 40 25 27 4 2 0 2 66 6 44
2019 Library services 43 28 16 6 2 0 4 74 9 131
2019 Administration and operations 36 33 22 8 1 0 0 69 9 81
2019 Human resources 16 23 28 21 11 0 0 39 32 45
2019 Financial management 22 36 26 16 0 0 0 58 16 24
2019 Real property 27 6 37 18 12 0 0 33 29 16
2019 Materiel management 71 23 5 0 0 0 0 95 0 14
2019 Information management 37 38 19 4 1 0 1 76 5 77
2019 Information technology 29 40 14 8 8 0 2 70 16 65
2019 Policy 24 32 34 10 0 0 0 57 10 21
2019 Project management 42 26 24 5 3 0 0 68 8 34
2019 Other services to the public 49 23 19 7 0 0 3 74 7 46
2019 None of the above 49 24 15 7 6 0 0 72 13 105
2018 Client contact centre 27 26 35 7 0 0 5 55 7 27
2018 Communications or public affairs 16 10 40 23 10 0 0 27 33 30
2018 Access to information and privacy 35 26 30 10 0 0 0 61 10 28
2018 Library services 35 38 9 9 2 2 5 79 12 108
2018 Administration and operations 30 38 18 7 7 0 0 68 14 63
2018 Human resources 10 19 31 33 8 0 0 29 41 36
2018 Financial management 25 45 9 17 4 0 0 70 22 23
2018 Real property 9 35 28 18 9 0 0 45 28 10
2018 Materiel management 41 27 24 8 0 0 0 68 8 11
2018 Information management 34 29 22 8 3 2 2 66 12 59
2018 Information technology 19 41 27 7 3 0 3 62 11 59
2018 Policy 24 17 49 6 0 0 4 43 6 19
2018 Project management 17 41 24 17 0 0 0 58 17 29
2018 Other services to the public 31 26 36 3 5 0 0 56 8 37
2018 None of the above 41 29 17 6 4 1 1 72 10 81
2017 Client contact centre 21 39 25 10 5 0 0 60 15 39
2017 Communications or public affairs 9 23 43 17 8 0 0 32 26 35
2017 Access to information and privacy 31 46 0 16 4 4 0 79 21 26
2017 Library services 37 31 20 5 2 2 2 72 8 132
2017 Administration and operations 28 35 21 10 3 0 3 65 13 67
2017 Human resources 10 21 25 27 17 0 0 31 44 39
2017 Financial management 18 30 35 13 4 0 0 48 17 22
2017 Materiel management 59 25 16 0 0 0 0 84 0 12
2017 Information management 42 32 10 5 7 0 4 77 12 58
2017 Information technology 28 26 22 17 2 0 6 56 20 54
2017 Policy 20 29 36 15 0 0 0 49 15 14
2017 Project management 28 29 22 11 3 0 7 61 15 28
2017 Other services to the public 36 20 29 5 7 2 0 58 13 40
2017 None of the above 32 31 19 9 6 1 2 64 16 122

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 15 16 19 25 3 0 39 45 32
2019 Communications or public affairs 27 16 34 9 11 3 0 45 21 35
2019 Access to information and privacy 18 16 28 13 25 0 0 34 38 45
2019 Library services 25 27 15 14 18 1 0 52 33 132
2019 Administration and operations 27 29 22 13 7 1 0 57 21 81
2019 Human resources 19 24 22 25 9 0 0 43 34 45
2019 Financial management 21 39 21 12 8 0 0 60 19 25
2019 Real property 12 8 39 24 18 0 0 20 41 16
2019 Materiel management 52 8 34 0 6 0 0 60 6 14
2019 Information management 23 23 32 15 8 0 0 45 23 77
2019 Information technology 22 30 19 12 13 2 2 54 27 66
2019 Policy 27 39 14 15 5 0 0 66 20 21
2019 Project management 23 18 37 16 3 0 3 43 19 34
2019 Other services to the public 28 27 19 9 13 2 3 57 23 46
2019 None of the above 31 25 18 11 15 0 0 56 26 105
2018 Client contact centre 23 20 25 17 12 0 4 45 30 27
2018 Communications or public affairs 10 23 16 27 20 3 0 34 49 30
2018 Access to information and privacy 25 26 18 7 24 0 0 51 32 27
2018 Library services 12 27 23 21 12 1 3 41 35 107
2018 Administration and operations 15 32 30 21 3 0 0 46 24 63
2018 Human resources 18 5 24 42 8 0 3 23 52 36
2018 Financial management 30 35 13 4 17 0 0 65 22 23
2018 Real property 9 15 39 18 18 0 0 24 37 10
2018 Materiel management 41 19 40 0 0 0 0 60 0 11
2018 Information management 17 31 28 11 12 0 1 49 23 60
2018 Information technology 19 25 29 18 9 0 0 44 27 59
2018 Policy 25 32 28 11 0 4 0 59 12 19
2018 Project management 13 30 31 16 3 0 6 46 21 30
2018 Other services to the public 19 21 30 18 13 0 0 40 31 37
2018 None of the above 24 21 23 12 16 0 4 47 29 82
2017 Client contact centre 11 34 24 15 15 0 0 45 30 39
2017 Communications or public affairs 11 17 32 23 17 0 0 28 40 35
2017 Access to information and privacy 23 16 22 12 28 0 0 39 39 26
2017 Library services 22 22 29 11 15 2 0 45 26 134
2017 Administration and operations 26 34 24 6 6 0 4 63 12 68
2017 Human resources 8 22 28 22 17 0 2 31 40 39
2017 Financial management 18 22 24 23 13 0 0 40 37 22
2017 Materiel management 52 16 23 0 9 0 0 68 9 12
2017 Information management 29 24 27 9 12 0 0 53 20 58
2017 Information technology 18 24 30 13 11 0 4 44 25 54
2017 Policy 24 25 26 25 0 0 0 49 25 16
2017 Project management 29 18 29 18 4 0 3 48 22 28
2017 Other services to the public 13 33 24 12 15 2 0 47 28 40
2017 None of the above 20 24 17 18 16 2 4 47 36 123

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 14 3 6 3 0 19 84 12 32
2019 Communications or public affairs 53 36 5 0 0 0 5 94 0 36
2019 Access to information and privacy 63 21 2 6 2 0 6 89 9 44
2019 Library services 66 10 6 1 3 0 13 87 5 131
2019 Administration and operations 56 27 8 2 0 0 7 89 2 81
2019 Human resources 58 20 11 2 2 0 7 84 5 43
2019 Financial management 41 32 19 8 0 0 0 73 8 25
2019 Real property 47 18 23 0 12 0 0 65 12 16
2019 Materiel management 100 0 0 0 0 0 0 100 0 14
2019 Information management 70 17 6 1 0 0 5 92 1 77
2019 Information technology 66 20 6 2 0 2 5 92 2 66
2019 Policy 55 26 19 0 0 0 0 81 0 20
2019 Project management 51 33 8 5 0 0 3 87 5 34
2019 Other services to the public 62 22 2 4 4 2 4 89 9 46
2019 None of the above 67 12 7 3 2 0 9 87 6 105
2018 Client contact centre 59 14 11 0 3 0 12 84 4 26
2018 Communications or public affairs 29 41 24 0 0 0 7 75 0 30
2018 Access to information and privacy 47 23 6 7 0 0 16 84 9 28
2018 Library services 62 10 9 3 2 0 14 84 6 108
2018 Administration and operations 56 12 14 2 3 0 13 78 5 63
2018 Human resources 32 19 25 13 3 3 5 56 17 36
2018 Financial management 43 27 17 9 4 0 0 70 13 23
2018 Real property 45 28 18 0 9 0 0 72 9 10
2018 Materiel management 84 8 8 0 0 0 0 92 0 11
2018 Information management 61 17 2 2 2 0 17 94 4 58
2018 Information technology 55 29 8 2 2 0 5 88 4 59
2018 Policy 51 39 6 0 0 0 4 94 0 19
2018 Project management 64 26 4 6 0 0 0 90 6 30
2018 Other services to the public 48 23 10 5 5 0 8 78 11 37
2018 None of the above 64 16 7 1 4 0 9 87 5 82
2017 Client contact centre 42 23 15 3 0 5 13 79 3 39
2017 Communications or public affairs 32 28 20 11 3 0 6 64 15 35
2017 Access to information and privacy 46 19 8 0 0 0 28 89 0 26
2017 Library services 52 16 4 3 1 2 22 89 6 132
2017 Administration and operations 53 21 4 3 1 0 17 90 5 68
2017 Human resources 26 19 17 15 10 0 13 52 28 39
2017 Financial management 33 37 17 4 0 4 4 77 5 22
2017 Materiel management 83 8 0 0 0 0 9 100 0 12
2017 Information management 60 17 7 2 0 0 14 90 2 58
2017 Information technology 64 13 7 4 0 2 9 87 4 54
2017 Policy 46 33 7 0 7 0 7 85 7 15
2017 Project management 50 28 4 4 0 0 15 91 4 28
2017 Other services to the public 48 20 12 0 7 2 10 78 9 40
2017 None of the above 58 12 12 2 1 1 14 82 4 123

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 33 18 3 9 0 3 69 12 32
2019 Communications or public affairs 50 42 3 0 5 0 0 92 5 36
2019 Access to information and privacy 38 26 12 12 12 0 0 64 24 45
2019 Library services 39 24 20 7 8 1 1 65 15 132
2019 Administration and operations 37 35 15 10 3 0 1 72 13 80
2019 Human resources 36 23 24 11 6 0 0 59 17 44
2019 Financial management 38 39 16 8 0 0 0 77 8 25
2019 Real property 49 20 12 6 14 0 0 69 20 16
2019 Materiel management 64 15 13 0 8 0 0 79 8 14
2019 Information management 40 38 16 2 2 0 1 79 5 77
2019 Information technology 54 26 12 3 3 2 0 82 6 66
2019 Policy 15 40 25 10 10 0 0 55 21 20
2019 Project management 34 31 23 8 3 0 0 65 12 34
2019 Other services to the public 38 33 14 6 9 0 0 70 15 46
2019 None of the above 39 31 13 8 9 0 0 70 17 105
2018 Client contact centre 31 39 11 4 12 0 3 72 17 26
2018 Communications or public affairs 31 35 24 3 7 0 0 66 10 29
2018 Access to information and privacy 32 35 17 7 6 0 3 69 14 28
2018 Library services 29 27 29 6 6 0 3 58 12 108
2018 Administration and operations 42 31 14 9 4 0 0 73 14 64
2018 Human resources 27 35 11 8 19 0 0 63 27 36
2018 Financial management 31 34 13 17 4 0 0 65 22 23
2018 Real property 54 9 18 9 9 0 0 63 18 10
2018 Materiel management 28 30 34 8 0 0 0 58 8 11
2018 Information management 37 32 18 5 8 0 0 70 13 60
2018 Information technology 41 32 18 7 2 0 0 73 9 59
2018 Policy 10 37 22 11 16 0 4 49 28 19
2018 Project management 23 30 31 16 0 0 0 53 16 30
2018 Other services to the public 29 32 24 8 8 0 0 61 16 37
2018 None of the above 40 26 21 6 5 1 1 68 11 82
2017 Client contact centre 36 23 26 2 10 0 3 60 13 39
2017 Communications or public affairs 34 18 34 3 9 0 3 53 12 35
2017 Access to information and privacy 35 22 11 16 8 0 8 62 26 26
2017 Library services 37 33 17 8 4 1 1 71 12 134
2017 Administration and operations 37 26 23 7 5 0 3 64 12 67
2017 Human resources 28 19 39 7 7 0 0 47 14 39
2017 Financial management 40 46 10 5 0 0 0 85 5 22
2017 Materiel management 43 33 23 0 0 0 0 77 0 12
2017 Information management 40 36 14 7 2 0 2 78 9 58
2017 Information technology 54 15 13 9 3 2 4 72 14 54
2017 Policy 13 37 18 13 20 0 0 49 32 16
2017 Project management 17 38 31 10 3 0 0 56 13 29
2017 Other services to the public 31 35 17 10 7 0 0 65 17 40
2017 None of the above 38 28 18 9 7 0 0 65 17 123

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 36 21 8 0 4 0 70 8 33
2019 Communications or public affairs 31 25 20 16 8 0 0 56 24 36
2019 Access to information and privacy 40 24 30 4 0 0 2 65 4 44
2019 Library services 34 32 14 8 9 0 2 68 17 132
2019 Administration and operations 49 16 23 6 1 0 5 69 7 81
2019 Human resources 35 32 22 9 0 2 0 69 9 44
2019 Financial management 46 39 12 4 0 0 0 84 4 25
2019 Real property 33 24 18 20 0 6 0 60 21 16
2019 Materiel management 58 27 15 0 0 0 0 85 0 14
2019 Information management 29 43 20 5 3 0 0 72 8 77
2019 Information technology 31 37 22 6 2 2 0 69 8 66
2019 Policy 29 36 25 4 0 5 0 69 5 20
2019 Project management 30 38 22 7 3 0 0 69 10 34
2019 Other services to the public 39 28 18 7 6 0 3 69 13 46
2019 None of the above 36 29 17 12 5 1 0 66 17 104
2018 Client contact centre 23 38 25 10 3 0 0 61 13 27
2018 Communications or public affairs 21 28 24 17 10 0 0 49 27 29
2018 Access to information and privacy 33 39 19 0 6 3 0 74 7 28
2018 Library services 23 39 20 11 6 0 2 63 17 109
2018 Administration and operations 34 24 24 8 3 0 6 62 12 62
2018 Human resources 32 33 26 3 3 0 3 67 6 35
2018 Financial management 33 40 18 4 4 0 0 73 9 23
2018 Real property 30 51 18 0 0 0 0 82 0 10
2018 Materiel management 37 43 19 0 0 0 0 81 0 11
2018 Information management 25 36 24 3 10 0 2 62 14 60
2018 Information technology 31 39 20 5 2 2 2 72 7 59
2018 Policy 25 43 26 6 0 0 0 68 6 19
2018 Project management 22 41 30 7 0 0 0 63 7 30
2018 Other services to the public 24 38 21 16 0 0 0 62 16 35
2018 None of the above 34 26 23 10 5 1 1 62 15 81
2017 Client contact centre 27 28 25 17 2 0 0 55 20 39
2017 Communications or public affairs 17 37 20 17 6 3 0 56 24 35
2017 Access to information and privacy 39 30 24 0 0 0 8 74 0 26
2017 Library services 27 40 16 12 4 0 2 67 16 134
2017 Administration and operations 34 29 19 9 3 0 6 67 13 67
2017 Human resources 35 32 19 10 0 0 5 70 10 39
2017 Financial management 18 51 26 5 0 0 0 69 5 22
2017 Materiel management 41 59 0 0 0 0 0 100 0 12
2017 Information management 28 42 17 9 3 0 0 71 12 58
2017 Information technology 29 32 17 15 4 0 4 64 19 54
2017 Policy 24 32 25 19 0 0 0 56 19 16
2017 Project management 25 29 36 0 7 0 4 56 7 28
2017 Other services to the public 22 33 20 22 2 0 0 55 25 40
2017 None of the above 28 34 26 6 6 2 0 63 11 123

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 32 15 12 4 0 0 70 15 32
2019 Communications or public affairs 23 39 12 24 3 0 0 61 27 36
2019 Access to information and privacy 29 24 35 6 4 0 2 54 10 45
2019 Library services 33 35 14 8 8 0 3 70 16 132
2019 Administration and operations 45 29 12 12 0 0 1 75 13 80
2019 Human resources 14 31 27 22 4 2 0 46 26 45
2019 Financial management 30 39 15 15 0 0 0 69 15 25
2019 Real property 39 18 26 6 12 0 0 57 18 16
2019 Materiel management 52 42 6 0 0 0 0 94 0 14
2019 Information management 31 39 20 7 4 0 0 70 10 77
2019 Information technology 22 42 22 8 6 0 0 64 14 66
2019 Policy 19 43 34 0 0 4 0 64 0 21
2019 Project management 19 41 26 9 4 0 0 61 13 34
2019 Other services to the public 28 45 16 7 4 0 0 73 11 46
2019 None of the above 38 30 22 7 4 0 0 67 10 104
2018 Client contact centre 23 33 25 14 0 0 5 59 15 27
2018 Communications or public affairs 10 38 24 24 3 0 0 49 27 29
2018 Access to information and privacy 45 38 14 0 3 0 0 82 3 28
2018 Library services 27 35 21 10 4 0 3 64 15 109
2018 Administration and operations 30 34 24 7 3 2 0 65 11 62
2018 Human resources 11 29 24 22 14 0 0 40 36 35
2018 Financial management 28 24 30 17 0 0 0 52 17 23
2018 Real property 28 35 28 9 0 0 0 63 9 10
2018 Materiel management 18 55 27 0 0 0 0 73 0 11
2018 Information management 25 44 16 13 2 0 0 69 15 60
2018 Information technology 17 42 20 12 5 0 3 62 17 59
2018 Policy 26 26 31 17 0 0 0 52 17 19
2018 Project management 26 37 27 11 0 0 0 63 11 30
2018 Other services to the public 21 48 18 11 3 0 0 69 13 35
2018 None of the above 35 33 20 8 1 3 0 69 10 81
2017 Client contact centre 29 15 31 20 2 0 3 45 23 39
2017 Communications or public affairs 23 15 42 14 3 3 0 38 18 35
2017 Access to information and privacy 34 38 12 8 4 0 4 75 12 26
2017 Library services 34 29 23 9 2 1 1 65 11 134
2017 Administration and operations 30 30 21 15 3 0 1 60 19 67
2017 Human resources 13 30 28 15 12 0 2 44 28 39
2017 Financial management 18 35 25 22 0 0 0 53 22 22
2017 Materiel management 67 25 9 0 0 0 0 91 0 12
2017 Information management 25 36 17 12 7 0 3 63 20 58
2017 Information technology 22 22 30 7 15 0 4 46 23 54
2017 Policy 12 30 52 6 0 0 0 42 6 16
2017 Project management 31 31 17 14 3 0 3 64 18 29
2017 Other services to the public 25 28 30 10 7 0 0 53 17 40
2017 None of the above 20 32 30 11 5 2 2 54 16 123

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 27 14 0 3 0 4 82 4 33
2019 Communications or public affairs 25 25 23 22 6 0 0 50 27 36
2019 Access to information and privacy 35 32 16 9 6 2 0 68 15 45
2019 Library services 37 30 15 5 9 0 3 69 15 132
2019 Administration and operations 51 22 12 11 2 0 1 74 13 81
2019 Human resources 39 40 11 8 2 0 0 79 11 45
2019 Financial management 46 16 31 8 0 0 0 62 8 25
2019 Real property 39 6 43 12 0 0 0 45 12 16
2019 Materiel management 43 23 23 6 0 5 0 69 6 14
2019 Information management 41 35 13 8 4 0 0 76 12 77
2019 Information technology 36 35 13 12 3 0 0 71 15 66
2019 Policy 38 28 20 14 0 0 0 66 14 21
2019 Project management 17 60 15 6 0 0 3 79 6 34
2019 Other services to the public 40 37 14 6 0 0 3 79 6 45
2019 None of the above 38 36 15 5 5 1 0 75 10 104
2018 Client contact centre 42 39 6 7 0 0 5 86 8 27
2018 Communications or public affairs 17 24 38 10 10 0 0 41 20 29
2018 Access to information and privacy 41 41 14 3 0 0 0 82 3 28
2018 Library services 33 28 19 10 6 2 1 62 17 109
2018 Administration and operations 33 28 19 12 5 0 3 63 17 62
2018 Human resources 24 36 16 15 6 0 3 62 22 35
2018 Financial management 25 41 22 9 4 0 0 65 13 23
2018 Real property 39 33 28 0 0 0 0 72 0 10
2018 Materiel management 30 55 16 0 0 0 0 84 0 11
2018 Information management 46 28 10 8 8 0 0 74 16 60
2018 Information technology 29 25 31 13 2 0 0 54 15 59
2018 Policy 31 27 42 0 0 0 0 58 0 19
2018 Project management 22 45 30 3 0 0 0 67 3 30
2018 Other services to the public 33 35 22 11 0 0 0 67 11 35
2018 None of the above 37 35 13 10 3 1 1 74 13 81
2017 Client contact centre 41 28 13 10 2 2 3 73 13 39
2017 Communications or public affairs 26 26 25 14 6 3 0 53 21 35
2017 Access to information and privacy 46 26 8 4 4 4 8 82 9 26
2017 Library services 35 39 13 8 2 1 2 76 11 134
2017 Administration and operations 36 22 24 6 9 0 3 60 15 67
2017 Human resources 20 38 22 10 5 0 5 61 16 39
2017 Financial management 33 18 35 15 0 0 0 51 15 21
2017 Materiel management 41 51 8 0 0 0 0 92 0 12
2017 Information management 37 32 12 9 7 0 3 71 16 58
2017 Information technology 26 20 32 11 7 0 4 48 20 54
2017 Policy 25 37 32 0 6 0 0 61 6 16
2017 Project management 28 21 31 17 3 0 0 48 21 29
2017 Other services to the public 28 40 15 10 7 0 0 68 17 40
2017 None of the above 29 28 23 12 4 2 3 59 16 123

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 29 18 0 3 0 4 78 3 33
2019 Communications or public affairs 41 35 13 3 8 0 0 76 11 36
2019 Access to information and privacy 44 30 7 13 2 0 4 78 16 45
2019 Library services 49 23 11 6 8 1 2 74 15 132
2019 Administration and operations 57 20 12 7 3 0 1 78 10 81
2019 Human resources 59 26 6 6 0 2 0 87 7 45
2019 Financial management 65 16 15 4 0 0 0 81 4 25
2019 Real property 39 29 12 20 0 0 0 69 20 16
2019 Materiel management 48 23 6 8 8 8 0 77 17 14
2019 Information management 52 31 10 2 3 0 1 84 5 77
2019 Information technology 49 27 11 8 5 0 0 77 12 66
2019 Policy 67 19 10 0 5 0 0 85 5 21
2019 Project management 53 25 9 6 7 0 0 78 12 34
2019 Other services to the public 54 24 4 4 11 0 3 80 16 46
2019 None of the above 50 25 7 10 4 3 0 78 14 102

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 40 12 9 10 0 3 68 20 32
2019 Communications or public affairs 38 32 24 3 3 0 0 70 5 36
2019 Access to information and privacy 36 31 16 17 0 0 0 68 17 45
2019 Library services 35 31 21 9 4 0 2 67 12 131
2019 Administration and operations 36 42 12 6 4 0 0 78 10 80
2019 Human resources 33 18 26 14 7 0 2 53 21 44
2019 Financial management 42 31 16 12 0 0 0 73 12 25
2019 Real property 41 41 12 0 6 0 0 82 6 16
2019 Materiel management 66 21 8 6 0 0 0 86 6 14
2019 Information management 40 31 13 13 1 0 1 72 14 77
2019 Information technology 38 39 17 6 0 0 0 77 6 66
2019 Policy 44 28 24 4 0 0 0 72 4 21
2019 Project management 38 44 18 0 0 0 0 82 0 34
2019 Other services to the public 43 27 15 11 2 0 3 71 14 46
2019 None of the above 38 35 20 3 3 0 1 74 6 103
2018 Client contact centre 24 25 37 11 0 0 4 51 11 26
2018 Communications or public affairs 31 31 24 7 7 0 0 62 14 29
2018 Access to information and privacy 41 31 9 16 0 3 0 74 16 28
2018 Library services 31 33 23 9 5 0 0 64 13 108
2018 Administration and operations 36 30 23 7 2 0 2 68 9 60
2018 Human resources 21 28 28 15 8 0 0 49 24 35
2018 Financial management 35 36 25 4 0 0 0 70 4 23
2018 Real property 21 42 37 0 0 0 0 63 0 10
2018 Materiel management 42 39 20 0 0 0 0 80 0 11
2018 Information management 29 36 21 5 5 2 2 68 10 60
2018 Information technology 38 41 15 5 2 0 0 78 7 59
2018 Policy 33 28 22 12 6 0 0 61 18 18
2018 Project management 38 42 10 7 0 0 3 83 7 30
2018 Other services to the public 39 48 5 8 0 0 0 87 8 35
2018 None of the above 42 28 17 8 2 1 1 72 11 81
2017 Client contact centre 39 23 15 13 3 5 3 67 17 39
2017 Communications or public affairs 31 24 26 17 3 0 0 54 20 35
2017 Access to information and privacy 47 22 11 4 8 0 8 75 13 26
2017 Library services 38 33 17 6 3 1 2 73 10 134
2017 Administration and operations 36 37 15 8 2 1 1 75 10 67
2017 Human resources 15 42 15 13 10 0 5 61 24 39
2017 Financial management 27 47 22 4 0 0 0 74 4 22
2017 Materiel management 59 25 17 0 0 0 0 83 0 12
2017 Information management 40 32 12 10 2 0 3 75 12 58
2017 Information technology 30 28 30 2 7 0 4 59 10 54
2017 Policy 38 38 19 5 0 0 0 76 5 16
2017 Project management 34 21 35 0 0 3 7 61 0 29
2017 Other services to the public 35 38 17 7 2 0 0 73 10 40
2017 None of the above 40 27 18 6 3 2 4 72 9 123

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 25 4 4 0 0 0 93 4 32
2019 Communications or public affairs 66 20 14 0 0 0 0 86 0 36
2019 Access to information and privacy 57 20 12 5 4 0 2 78 9 45
2019 Library services 52 29 13 2 3 0 1 82 5 130
2019 Administration and operations 69 13 12 6 0 0 0 82 6 81
2019 Human resources 69 20 9 0 0 0 2 91 0 45
2019 Financial management 65 31 0 4 0 0 0 96 4 25
2019 Real property 57 37 0 0 6 0 0 94 6 16
2019 Materiel management 60 29 12 0 0 0 0 88 0 14
2019 Information management 57 27 9 5 0 0 1 85 5 77
2019 Information technology 66 22 6 2 2 0 3 90 3 66
2019 Policy 61 34 5 0 0 0 0 95 0 21
2019 Project management 65 19 4 13 0 0 0 83 13 33
2019 Other services to the public 53 31 7 0 6 0 2 86 6 46
2019 None of the above 48 32 12 4 3 0 1 81 7 104
2018 Client contact centre 48 26 19 0 4 0 4 77 4 27
2018 Communications or public affairs 59 10 31 0 0 0 0 69 0 29
2018 Access to information and privacy 57 20 20 3 0 0 0 77 3 28
2018 Library services 39 36 12 8 4 0 2 76 12 109
2018 Administration and operations 61 22 8 2 0 2 6 90 2 62
2018 Human resources 72 14 8 6 0 0 0 86 6 35
2018 Financial management 74 13 9 4 0 0 0 87 4 23
2018 Real property 63 37 0 0 0 0 0 100 0 10
2018 Materiel management 46 35 19 0 0 0 0 81 0 11
2018 Information management 68 28 1 2 1 0 0 96 3 60
2018 Information technology 73 17 2 3 2 0 3 93 5 59
2018 Policy 51 21 22 0 0 0 6 77 0 19
2018 Project management 77 10 10 3 0 0 0 86 3 30
2018 Other services to the public 52 28 14 6 0 0 0 80 6 35
2018 None of the above 57 29 5 6 1 0 3 88 7 81
2017 Client contact centre 59 26 8 2 2 3 0 87 5 39
2017 Communications or public affairs 52 26 17 3 0 0 3 80 3 35
2017 Access to information and privacy 58 26 8 4 4 0 0 84 8 26
2017 Library services 52 36 4 3 4 0 1 88 7 134
2017 Administration and operations 65 19 8 3 2 0 4 87 5 68
2017 Human resources 73 15 7 0 5 0 0 88 5 39
2017 Financial management 78 4 4 13 0 0 0 83 13 22
2017 Materiel management 50 25 17 9 0 0 0 75 9 12
2017 Information management 71 12 12 2 0 0 3 86 2 58
2017 Information technology 74 11 12 2 2 0 0 85 3 54
2017 Policy 62 19 19 0 0 0 0 81 0 16
2017 Project management 72 10 7 7 0 0 3 86 7 29
2017 Other services to the public 47 18 20 10 2 0 2 67 13 40
2017 None of the above 49 28 12 7 4 0 0 77 11 123

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 84 16 0 0 0 0 0 100 0 32
2019 Communications or public affairs 77 8 7 0 0 0 8 92 0 36
2019 Access to information and privacy 79 10 2 0 4 0 4 93 4 45
2019 Library services 76 12 2 2 1 0 8 95 3 132
2019 Administration and operations 82 8 3 2 2 0 3 92 5 81
2019 Human resources 84 7 2 0 0 0 7 98 0 45
2019 Financial management 81 8 4 0 0 0 8 96 0 25
2019 Real property 80 8 0 0 0 0 12 100 0 16
2019 Materiel management 79 0 0 14 8 0 0 79 21 14
2019 Information management 82 10 3 1 0 0 4 96 2 77
2019 Information technology 86 9 2 0 0 0 3 98 0 65
2019 Policy 78 11 5 0 0 0 5 94 0 19
2019 Project management 78 7 5 0 0 7 3 94 0 34
2019 Other services to the public 68 9 7 0 2 2 11 90 3 46
2019 None of the above 79 9 1 2 0 1 8 97 2 103
2018 Client contact centre 78 7 3 4 0 3 5 93 4 27
2018 Communications or public affairs 82 10 0 0 0 3 4 100 0 29
2018 Access to information and privacy 80 4 3 3 0 3 6 93 4 28
2018 Library services 72 11 5 2 4 0 7 89 6 109
2018 Administration and operations 73 16 3 0 2 0 6 94 3 62
2018 Human resources 86 11 0 0 0 0 3 100 0 35
2018 Financial management 87 4 4 0 0 0 4 95 0 23
2018 Real property 72 28 0 0 0 0 0 100 0 10
2018 Materiel management 76 16 8 0 0 0 0 92 0 11
2018 Information management 75 13 3 0 2 0 7 95 2 59
2018 Information technology 87 7 3 2 0 0 2 95 2 59
2018 Policy 72 11 0 0 0 0 17 100 0 19
2018 Project management 84 13 3 0 0 0 0 97 0 30
2018 Other services to the public 77 11 3 0 3 3 4 94 3 35
2018 None of the above 80 11 1 2 1 0 5 95 4 81

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 84 13 3 0 0 0 0 97 0 32
2019 Communications or public affairs 87 11 0 0 3 0 0 97 3 36
2019 Access to information and privacy 67 6 10 2 8 0 7 78 11 45
2019 Library services 80 8 6 1 3 1 2 90 4 130
2019 Administration and operations 79 11 6 0 1 0 3 93 1 81
2019 Human resources 82 7 0 2 4 0 4 93 7 45
2019 Financial management 88 8 4 0 0 0 0 96 0 25
2019 Real property 73 6 8 8 6 0 0 78 14 16
2019 Materiel management 56 7 15 0 0 21 0 80 0 14
2019 Information management 71 13 4 8 1 0 3 86 9 76
2019 Information technology 86 8 0 3 2 0 2 95 5 66
2019 Policy 85 9 0 0 5 0 0 95 5 21
2019 Project management 94 3 3 0 0 0 0 97 0 34
2019 Other services to the public 81 6 6 0 4 0 2 89 5 46
2019 None of the above 77 13 4 3 3 0 1 90 6 104
2018 Client contact centre 76 9 4 4 0 0 9 92 4 27
2018 Communications or public affairs 73 7 3 10 0 0 7 86 11 29
2018 Access to information and privacy 83 7 0 0 0 3 6 100 0 28
2018 Library services 73 12 7 1 4 0 3 88 6 108
2018 Administration and operations 63 13 10 2 4 0 8 82 7 61
2018 Human resources 80 8 0 3 3 3 3 94 6 35
2018 Financial management 83 0 13 4 0 0 0 83 4 23
2018 Real property 82 9 9 0 0 0 0 91 0 10
2018 Materiel management 57 16 19 0 0 8 0 79 0 11
2018 Information management 76 7 8 5 1 2 2 85 7 60
2018 Information technology 81 12 2 3 0 0 2 95 3 59
2018 Policy 74 15 0 0 0 0 11 100 0 19
2018 Project management 90 0 7 3 0 0 0 90 3 30
2018 Other services to the public 70 11 6 6 0 3 4 87 6 34
2018 None of the above 73 16 1 2 3 0 5 93 5 81
2017 Client contact centre 74 8 8 0 0 3 8 91 0 39
2017 Communications or public affairs 80 6 6 6 0 0 3 89 6 35
2017 Access to information and privacy 80 8 0 0 4 0 8 96 4 26
2017 Library services 80 8 4 5 2 2 0 89 7 134
2017 Administration and operations 76 8 3 3 3 1 6 90 7 68
2017 Human resources 75 8 3 2 0 3 10 94 3 38
2017 Financial management 68 22 7 4 0 0 0 89 4 22
2017 Materiel management 83 9 8 0 0 0 0 92 0 12
2017 Information management 77 12 4 0 3 0 3 93 4 58
2017 Information technology 79 10 7 0 2 0 2 90 2 53
2017 Policy 87 0 6 6 0 0 0 87 6 16
2017 Project management 73 7 0 7 7 0 7 86 14 29
2017 Other services to the public 73 12 7 0 2 0 5 90 2 40
2017 None of the above 72 9 5 6 2 1 4 86 9 123

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 25 25 0 0 0 0 75 0 32
2019 Communications or public affairs 64 16 11 0 8 0 0 81 8 36
2019 Access to information and privacy 48 31 12 7 0 0 2 80 7 45
2019 Library services 49 31 11 4 4 1 1 81 8 130
2019 Administration and operations 59 23 7 5 2 0 4 85 8 80
2019 Human resources 65 15 11 2 2 0 4 84 5 44
2019 Financial management 76 16 8 0 0 0 0 92 0 24
2019 Real property 41 37 14 0 8 0 0 78 8 16
2019 Materiel management 56 23 21 0 0 0 0 79 0 14
2019 Information management 44 31 19 4 1 0 0 75 5 77
2019 Information technology 59 23 8 8 2 0 2 83 9 66
2019 Policy 71 23 0 5 0 0 0 95 5 21
2019 Project management 54 40 6 0 0 0 0 94 0 33
2019 Other services to the public 55 25 11 7 2 0 0 80 9 46
2019 None of the above 46 38 11 2 3 0 0 83 5 104
2018 Client contact centre 41 37 10 5 7 0 0 78 12 27
2018 Communications or public affairs 40 27 16 6 7 0 4 70 13 30
2018 Access to information and privacy 56 37 0 3 0 0 3 97 3 28
2018 Library services 45 38 12 5 0 0 0 83 5 108
2018 Administration and operations 43 33 15 2 3 0 4 80 5 64
2018 Human resources 67 21 3 3 5 0 0 89 9 36
2018 Financial management 51 27 17 4 0 0 0 78 4 23
2018 Real property 85 15 0 0 0 0 0 100 0 10
2018 Materiel management 53 30 8 9 0 0 0 84 9 11
2018 Information management 45 32 10 10 3 0 0 77 13 59
2018 Information technology 64 17 12 2 3 0 2 83 5 59
2018 Policy 53 42 6 0 0 0 0 94 0 19
2018 Project management 70 14 10 4 0 0 4 86 4 30
2018 Other services to the public 45 36 16 3 0 0 0 81 3 36
2018 None of the above 40 30 17 5 7 0 1 71 12 82
2017 Client contact centre 56 23 8 2 0 3 8 89 3 39
2017 Communications or public affairs 45 24 22 6 0 0 3 71 6 35
2017 Access to information and privacy 76 12 4 4 0 0 4 92 4 26
2017 Library services 53 29 9 6 1 1 0 83 7 134
2017 Administration and operations 53 33 5 1 3 1 4 90 4 68
2017 Human resources 58 22 10 0 0 2 8 89 0 39
2017 Financial management 62 27 7 4 0 0 0 89 4 22
2017 Materiel management 56 35 9 0 0 0 0 91 0 12
2017 Information management 58 19 7 7 5 0 3 80 12 58
2017 Information technology 51 28 4 9 3 0 4 83 13 54
2017 Policy 40 47 7 0 7 0 0 86 7 15
2017 Project management 58 18 14 3 3 0 3 78 7 29
2017 Other services to the public 50 35 8 5 0 0 2 87 5 40
2017 None of the above 54 28 11 2 2 0 2 84 5 123

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 19 10 4 0 0 4 86 4 31
2019 Communications or public affairs 64 17 13 5 0 0 0 81 5 36
2019 Access to information and privacy 51 30 10 0 5 2 2 84 5 45
2019 Library services 60 23 5 5 7 1 0 83 12 130
2019 Administration and operations 75 10 5 4 2 0 4 88 6 80
2019 Human resources 66 11 12 6 0 0 4 80 7 45
2019 Financial management 77 19 0 0 4 0 0 96 4 25
2019 Real property 53 31 8 0 8 0 0 84 8 16
2019 Materiel management 71 8 6 8 8 0 0 79 15 14
2019 Information management 76 10 5 7 0 0 1 87 8 76
2019 Information technology 68 22 6 2 2 2 0 91 3 66
2019 Policy 76 9 10 5 0 0 0 85 5 21
2019 Project management 73 12 11 3 0 0 0 86 3 34
2019 Other services to the public 76 11 2 7 4 0 0 87 11 46
2019 None of the above 67 17 7 4 5 0 0 84 9 104
2018 Client contact centre 69 19 4 9 0 0 0 88 9 27
2018 Communications or public affairs 37 31 13 13 3 0 4 70 17 30
2018 Access to information and privacy 84 6 3 0 3 0 3 93 3 28
2018 Library services 51 20 14 7 6 0 1 72 14 107
2018 Administration and operations 57 21 5 6 8 0 3 80 15 64
2018 Human resources 59 13 13 3 8 0 3 75 11 36
2018 Financial management 82 5 4 0 9 0 0 87 9 23
2018 Real property 67 33 0 0 0 0 0 100 0 10
2018 Materiel management 91 9 0 0 0 0 0 100 0 10
2018 Information management 52 25 14 4 3 0 2 78 7 59
2018 Information technology 58 26 9 2 2 0 3 88 4 59
2018 Policy 79 21 0 0 0 0 0 100 0 19
2018 Project management 76 14 3 3 0 0 4 93 3 30
2018 Other services to the public 48 24 9 13 6 0 0 72 19 35
2018 None of the above 63 24 4 4 4 1 0 89 8 82
2017 Client contact centre 64 10 10 0 5 3 8 83 6 39
2017 Communications or public affairs 55 17 20 6 0 0 3 74 6 35
2017 Access to information and privacy 80 8 4 0 4 0 4 92 4 26
2017 Library services 63 21 5 4 5 1 1 86 9 133
2017 Administration and operations 69 12 3 5 6 1 4 85 12 68
2017 Human resources 63 17 7 2 0 2 8 89 3 39
2017 Financial management 60 18 18 0 4 0 0 78 4 22
2017 Materiel management 57 27 17 0 0 0 0 83 0 12
2017 Information management 72 14 7 0 3 0 3 89 4 58
2017 Information technology 62 11 7 12 2 0 6 78 14 53
2017 Policy 81 6 13 0 0 0 0 87 0 16
2017 Project management 57 22 4 7 7 0 4 82 15 28
2017 Other services to the public 59 21 10 5 5 0 0 80 10 40
2017 None of the above 68 10 6 9 4 0 3 81 13 123

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 10 3 0 0 0 29 96 0 31
2019 Communications or public affairs 53 8 11 3 3 0 23 79 7 36
2019 Access to information and privacy 53 6 8 0 2 0 31 85 3 45
2019 Library services 47 11 3 1 1 0 38 93 2 130
2019 Administration and operations 61 11 5 1 1 0 20 90 3 81
2019 Human resources 68 8 0 2 2 0 20 95 5 45
2019 Financial management 64 20 0 4 0 0 12 95 5 24
2019 Real property 74 6 8 0 0 0 12 91 0 16
2019 Materiel management 84 16 0 0 0 0 0 100 0 13
2019 Information management 60 10 2 4 0 0 24 92 5 77
2019 Information technology 60 15 5 2 2 0 17 91 4 66
2019 Policy 72 8 0 0 0 0 19 100 0 21
2019 Project management 65 13 3 0 0 0 19 97 0 33
2019 Other services to the public 66 4 0 4 0 0 26 95 5 46
2019 None of the above 64 7 2 1 2 0 24 94 4 102
2018 Client contact centre 56 7 14 0 0 0 23 81 0 26
2018 Communications or public affairs 46 17 3 0 7 0 27 87 9 30
2018 Access to information and privacy 64 4 7 0 0 0 24 91 0 28
2018 Library services 54 10 3 3 0 0 31 92 4 108
2018 Administration and operations 41 13 8 2 6 0 30 78 11 64
2018 Human resources 59 5 5 3 8 0 20 80 13 36
2018 Financial management 41 28 4 0 0 0 26 94 0 23
2018 Real property 82 9 9 0 0 0 0 91 0 10
2018 Materiel management 92 0 0 0 0 0 8 100 0 11
2018 Information management 36 16 6 4 2 0 36 82 8 58
2018 Information technology 60 14 5 3 3 0 14 86 8 58
2018 Policy 62 21 6 0 0 0 11 94 0 19
2018 Project management 69 13 0 0 0 0 17 100 0 30
2018 Other services to the public 62 5 2 8 0 0 23 86 11 36
2018 None of the above 53 13 4 0 1 0 30 93 2 82
2017 Client contact centre 59 10 3 2 0 5 21 93 3 39
2017 Communications or public affairs 51 12 3 6 3 0 26 85 11 35
2017 Access to information and privacy 69 8 0 0 0 0 24 100 0 26
2017 Library services 58 7 4 1 1 1 27 90 4 134
2017 Administration and operations 62 6 3 0 3 0 27 92 4 67
2017 Human resources 48 12 2 0 7 2 27 86 10 39
2017 Financial management 70 17 4 4 0 0 4 91 4 22
2017 Materiel management 83 9 0 0 0 0 8 100 0 12
2017 Information management 57 12 7 4 2 0 19 85 6 58
2017 Information technology 56 8 4 8 0 0 25 85 10 53
2017 Policy 56 18 0 0 6 0 19 92 8 16
2017 Project management 62 7 0 3 0 0 28 95 5 29
2017 Other services to the public 55 2 2 2 0 0 38 93 3 40
2017 None of the above 60 16 3 0 0 0 20 96 0 123

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 16 13 6 4 0 3 77 10 32
2019 Communications or public affairs 78 9 8 0 0 3 3 92 0 36
2019 Access to information and privacy 58 22 11 5 2 0 2 82 7 45
2019 Library services 55 25 8 1 1 1 9 88 2 130
2019 Administration and operations 75 10 7 0 0 0 8 93 0 81
2019 Human resources 85 11 0 0 0 0 4 100 0 45
2019 Financial management 73 16 8 0 0 0 4 92 0 25
2019 Real property 61 20 14 0 6 0 0 80 6 16
2019 Materiel management 79 21 0 0 0 0 0 100 0 14
2019 Information management 64 24 6 0 1 0 4 92 2 76
2019 Information technology 75 12 3 2 2 0 6 93 3 66
2019 Policy 76 15 0 0 0 0 10 100 0 21
2019 Project management 81 10 3 0 0 0 7 97 0 34
2019 Other services to the public 50 30 12 0 2 0 5 84 2 46
2019 None of the above 69 15 11 2 1 0 3 86 3 105
2018 Client contact centre 62 12 14 12 0 0 0 74 12 27
2018 Communications or public affairs 73 10 3 3 0 0 10 93 4 30
2018 Access to information and privacy 71 9 17 0 0 0 3 83 0 28
2018 Library services 58 19 11 2 1 0 9 85 3 108
2018 Administration and operations 67 16 6 0 1 0 9 91 2 64
2018 Human resources 70 19 3 3 3 0 3 92 6 36
2018 Financial management 74 13 4 0 0 0 9 95 0 23
2018 Real property 82 9 9 0 0 0 0 91 0 10
2018 Materiel management 73 19 8 0 0 0 0 92 0 11
2018 Information management 68 14 10 3 2 0 3 84 5 59
2018 Information technology 73 13 5 2 2 0 5 91 4 59
2018 Policy 74 15 6 0 0 0 6 94 0 19
2018 Project management 79 11 3 0 0 0 7 97 0 30
2018 Other services to the public 60 29 3 5 3 0 0 90 8 36
2018 None of the above 60 24 7 4 1 0 4 88 5 81
2017 Client contact centre 51 15 16 5 0 3 10 76 6 39
2017 Communications or public affairs 77 6 3 6 0 0 8 91 6 35
2017 Access to information and privacy 42 42 4 8 0 0 4 88 8 26
2017 Library services 58 25 7 2 1 1 5 89 4 133
2017 Administration and operations 86 6 0 0 0 1 7 100 0 68
2017 Human resources 64 10 10 3 0 3 10 85 3 38
2017 Financial management 79 13 0 4 0 0 4 96 4 22
2017 Materiel management 83 9 0 0 0 0 8 100 0 12
2017 Information management 61 27 4 2 0 0 7 94 2 58
2017 Information technology 70 6 7 2 2 0 13 87 5 54
2017 Policy 72 21 0 0 0 0 7 100 0 14
2017 Project management 73 14 7 0 0 0 7 93 0 29
2017 Other services to the public 53 33 9 3 0 0 3 88 3 40
2017 None of the above 65 17 9 1 2 1 5 88 3 123

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 3 3 7 3 0 12 86 11 32
2019 Communications or public affairs 89 3 0 3 3 0 3 95 5 36
2019 Access to information and privacy 60 16 10 0 12 0 2 78 13 45
2019 Library services 63 16 7 4 6 1 3 83 10 130
2019 Administration and operations 68 14 8 5 1 0 4 85 6 81
2019 Human resources 88 7 2 0 2 0 0 96 2 45
2019 Financial management 84 12 0 4 0 0 0 96 4 25
2019 Real property 74 14 6 0 6 0 0 88 6 16
2019 Materiel management 64 31 0 0 6 0 0 94 6 14
2019 Information management 63 16 11 5 3 0 3 81 8 77
2019 Information technology 82 8 3 0 2 0 6 95 2 65
2019 Policy 68 14 14 0 4 0 0 82 4 21
2019 Project management 78 8 7 3 3 0 0 87 7 34
2019 Other services to the public 62 22 4 3 4 2 2 88 7 46
2019 None of the above 58 22 10 4 5 0 1 81 9 105
2018 Client contact centre 75 8 10 3 0 0 5 86 3 27
2018 Communications or public affairs 77 10 0 3 3 0 7 93 7 30
2018 Access to information and privacy 59 19 22 0 0 0 0 78 0 28
2018 Library services 59 13 10 3 7 3 4 78 11 108
2018 Administration and operations 63 14 6 9 2 2 5 82 11 62
2018 Human resources 77 13 0 0 4 0 6 95 5 36
2018 Financial management 87 4 0 4 0 0 4 95 5 23
2018 Real property 91 9 0 0 0 0 0 100 0 10
2018 Materiel management 27 54 19 0 0 0 0 81 0 11
2018 Information management 68 17 5 6 2 0 3 87 8 59
2018 Information technology 75 12 4 3 3 0 3 90 7 59
2018 Policy 75 10 4 11 0 0 0 85 11 19
2018 Project management 58 18 6 7 7 0 4 79 15 29
2018 Other services to the public 71 14 4 3 8 0 0 85 11 36
2018 None of the above 68 11 5 4 7 3 1 82 12 82
2017 Client contact centre 64 13 2 0 7 3 11 89 8 39
2017 Communications or public affairs 66 11 3 3 6 3 8 87 10 35
2017 Access to information and privacy 62 7 16 7 4 0 4 72 12 26
2017 Library services 61 11 9 5 8 2 5 77 13 134
2017 Administration and operations 68 16 8 1 0 0 7 90 2 68
2017 Human resources 80 10 2 0 3 0 5 94 3 39
2017 Financial management 71 19 5 0 5 0 0 91 5 22
2017 Materiel management 58 27 8 0 8 0 0 85 8 12
2017 Information management 65 14 4 7 3 2 5 85 11 58
2017 Information technology 76 7 7 2 4 0 3 87 6 54
2017 Policy 62 0 13 6 13 6 0 66 20 16
2017 Project management 48 14 14 10 7 0 7 67 18 29
2017 Other services to the public 50 20 8 7 10 0 5 73 19 40
2017 None of the above 56 16 8 7 7 2 5 77 15 123

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 29 10 6 4 0 3 79 10 31
2019 Communications or public affairs 57 24 8 6 3 0 3 83 9 36
2019 Access to information and privacy 48 32 14 0 2 0 4 83 2 45
2019 Library services 48 31 12 2 3 2 2 82 6 130
2019 Administration and operations 55 20 9 7 4 0 5 79 11 80
2019 Human resources 63 16 11 6 2 0 2 81 9 45
2019 Financial management 73 23 4 0 0 0 0 96 0 25
2019 Real property 61 26 6 8 0 0 0 86 8 16
2019 Materiel management 50 34 8 0 8 0 0 85 8 14
2019 Information management 46 39 9 3 1 1 1 87 4 77
2019 Information technology 55 20 15 3 5 0 2 76 8 66
2019 Policy 25 35 31 10 0 0 0 60 10 20
2019 Project management 46 39 11 0 3 0 0 86 3 34
2019 Other services to the public 54 27 10 2 4 0 2 83 7 46
2019 None of the above 54 26 12 5 2 0 1 81 7 105
2018 Client contact centre 48 19 18 7 8 0 0 67 15 27
2018 Communications or public affairs 50 29 7 3 7 0 4 83 10 30
2018 Access to information and privacy 59 31 3 0 0 0 6 97 0 28
2018 Library services 43 37 13 2 1 1 4 83 3 107
2018 Administration and operations 40 33 17 6 2 0 1 74 9 64
2018 Human resources 54 21 17 8 0 0 0 75 8 36
2018 Financial management 57 30 4 4 4 0 0 87 9 23
2018 Real property 76 24 0 0 0 0 0 100 0 10
2018 Materiel management 38 51 0 11 0 0 0 89 11 11
2018 Information management 37 38 11 8 3 0 3 77 12 59
2018 Information technology 59 19 15 2 3 0 2 80 5 59
2018 Policy 32 33 29 0 6 0 0 65 6 18
2018 Project management 52 21 17 6 0 0 4 76 7 30
2018 Other services to the public 37 45 13 5 0 0 0 82 5 36
2018 None of the above 56 23 11 2 4 0 4 82 6 82
2017 Client contact centre 43 29 8 2 5 3 10 82 9 39
2017 Communications or public affairs 55 28 8 6 0 0 3 85 6 35
2017 Access to information and privacy 35 31 16 0 11 0 8 71 12 26
2017 Library services 53 31 11 2 0 0 2 86 2 134
2017 Administration and operations 42 27 24 5 0 0 3 71 5 68
2017 Human resources 54 28 8 3 3 0 5 87 5 37
2017 Financial management 49 42 5 4 0 0 0 91 4 22
2017 Materiel management 34 42 15 9 0 0 0 77 9 12
2017 Information management 51 31 15 4 0 0 0 81 4 58
2017 Information technology 59 25 11 2 0 0 4 86 2 53
2017 Policy 48 20 6 13 6 0 6 73 21 16
2017 Project management 44 42 10 0 0 0 3 89 0 29
2017 Other services to the public 53 32 5 5 0 0 5 89 5 40
2017 None of the above 42 26 18 6 3 2 3 72 10 123

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 29 38 21 0 0 0 42 21 33
2019 Communications or public affairs 19 26 50 6 0 0 0 44 6 36
2019 Access to information and privacy 11 32 42 9 6 0 0 43 15 45
2019 Library services 17 36 32 13 2 0 0 54 14 133
2019 Administration and operations 25 37 32 6 0 0 0 62 6 81
2019 Human resources 19 27 37 16 2 0 0 46 18 45
2019 Financial management 21 43 25 12 0 0 0 64 12 25
2019 Real property 26 6 61 8 0 0 0 31 8 16
2019 Materiel management 37 34 21 0 0 8 0 77 0 14
2019 Information management 13 46 30 12 0 0 0 59 12 76
2019 Information technology 26 37 29 6 2 0 0 63 8 66
2019 Policy 10 39 41 5 5 0 0 48 10 21
2019 Project management 11 56 28 4 0 0 0 68 4 34
2019 Other services to the public 23 43 19 11 4 0 0 65 16 45
2019 None of the above 22 37 27 10 4 0 0 59 13 105
2018 Client contact centre 5 28 60 7 0 0 0 33 7 26
2018 Communications or public affairs 10 20 54 16 0 0 0 30 16 30
2018 Access to information and privacy 29 44 13 7 6 0 0 73 14 28
2018 Library services 17 33 35 11 3 0 0 50 15 109
2018 Administration and operations 10 42 35 8 5 0 0 52 13 64
2018 Human resources 8 20 49 11 11 0 0 29 22 35
2018 Financial management 17 43 27 13 0 0 0 60 13 23
2018 Real property 35 46 9 0 9 0 0 82 9 10
2018 Materiel management 11 35 54 0 0 0 0 46 0 11
2018 Information management 10 43 35 6 3 2 0 54 10 60
2018 Information technology 22 44 27 5 2 0 0 66 7 59
2018 Policy 4 32 54 0 10 0 0 36 10 19
2018 Project management 3 53 38 7 0 0 0 56 7 29
2018 Other services to the public 15 41 30 8 5 0 0 57 13 37
2018 None of the above 14 33 43 6 4 0 0 47 10 80
2017 Client contact centre 8 31 41 12 8 0 0 39 20 39
2017 Communications or public affairs 3 32 49 17 0 0 0 35 17 35
2017 Access to information and privacy 20 22 34 24 0 0 0 42 24 26
2017 Library services 17 37 33 7 4 1 0 55 12 134
2017 Administration and operations 14 41 34 8 3 0 0 56 11 68
2017 Human resources 11 21 34 25 10 0 0 31 34 39
2017 Financial management 13 34 43 9 0 0 0 48 9 22
2017 Materiel management 25 51 15 9 0 0 0 77 9 12
2017 Information management 16 46 31 2 3 0 2 63 5 58
2017 Information technology 17 43 24 9 5 0 2 61 15 54
2017 Policy 12 32 30 19 6 0 0 44 26 16
2017 Project management 14 35 42 7 0 3 0 50 7 29
2017 Other services to the public 16 38 27 17 2 0 0 54 19 40
2017 None of the above 11 38 30 14 4 3 0 51 19 123

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 9 53 19 9 4 0 29 16 33
2019 Communications or public affairs 9 21 33 20 18 0 0 37 30 34
2019 Access to information and privacy 6 17 41 28 9 0 0 37 23 44
2019 Library services 5 17 39 27 11 0 1 39 22 132
2019 Administration and operations 1 18 38 17 25 0 0 43 19 81
2019 Human resources 6 21 43 25 4 0 0 30 28 45
2019 Financial management 4 12 31 33 21 0 0 53 15 25
2019 Real property 12 33 23 26 6 0 0 31 45 16
2019 Materiel management 0 15 27 16 42 0 0 58 15 14
2019 Information management 7 13 39 30 11 0 0 41 20 77
2019 Information technology 3 15 23 39 19 0 0 58 18 66
2019 Policy 14 22 5 44 14 0 0 58 37 21
2019 Project management 5 19 32 32 12 0 0 43 24 34
2019 Other services to the public 9 12 26 31 19 2 0 52 22 46
2019 None of the above 11 13 33 23 19 0 0 42 24 104
2018 Client contact centre 4 27 42 24 4 0 0 28 30 26
2018 Communications or public affairs 6 23 35 20 16 0 0 36 29 30
2018 Access to information and privacy 6 7 29 34 23 0 0 58 13 28
2018 Library services 7 15 43 27 7 0 0 35 22 108
2018 Administration and operations 3 14 46 25 12 0 0 37 17 63
2018 Human resources 16 16 47 16 5 0 0 21 32 36
2018 Financial management 12 9 23 30 26 0 0 56 21 23
2018 Real property 0 33 37 18 12 0 0 30 33 10
2018 Materiel management 0 11 55 15 19 0 0 34 11 11
2018 Information management 5 10 37 39 9 0 0 48 15 59
2018 Information technology 2 9 33 36 21 0 0 57 10 58
2018 Policy 6 12 57 16 9 0 0 25 18 18
2018 Project management 3 21 33 30 13 0 0 43 24 30
2018 Other services to the public 8 18 33 28 13 0 0 41 26 37
2018 None of the above 5 13 38 25 18 1 0 44 18 80
2017 Client contact centre 8 20 34 25 12 0 0 38 28 39
2017 Communications or public affairs 3 34 28 20 11 0 3 33 38 35
2017 Access to information and privacy 8 20 43 10 15 0 4 27 29 26
2017 Library services 7 12 37 29 15 0 1 44 19 134
2017 Administration and operations 3 18 29 36 13 0 0 49 21 68
2017 Human resources 12 19 45 12 8 0 3 21 33 39
2017 Financial management 0 13 39 24 23 0 0 47 13 22
2017 Materiel management 0 9 17 51 23 0 0 75 9 12
2017 Information management 0 11 42 38 7 0 2 46 11 57
2017 Information technology 4 13 44 19 20 0 0 39 17 54
2017 Policy 6 13 37 31 12 0 0 43 19 16
2017 Project management 0 20 45 17 17 0 0 34 20 29
2017 Other services to the public 5 15 40 33 7 0 0 40 20 40
2017 None of the above 3 14 37 31 13 2 0 45 17 122

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 38 22 12 0 7 0 64 13 33
2019 Communications or public affairs 32 28 34 0 3 3 0 62 3 36
2019 Access to information and privacy 28 28 30 6 0 7 0 61 7 44
2019 Library services 13 44 21 7 7 5 2 62 15 133
2019 Administration and operations 30 43 18 4 1 3 0 75 6 81
2019 Human resources 23 58 9 6 2 2 0 82 9 45
2019 Financial management 21 39 36 4 0 0 0 60 4 25
2019 Real property 6 31 29 26 8 0 0 37 33 16
2019 Materiel management 34 37 21 8 0 0 0 71 8 14
2019 Information management 25 42 11 9 1 10 1 75 12 77
2019 Information technology 29 33 19 6 0 13 0 72 7 66
2019 Policy 24 38 18 5 9 5 0 66 15 21
2019 Project management 31 32 18 12 3 3 0 66 15 34
2019 Other services to the public 15 50 15 11 4 2 2 68 17 45
2019 None of the above 15 37 26 14 4 5 0 54 19 104
2018 Client contact centre 16 43 23 18 0 0 0 59 18 26
2018 Communications or public affairs 14 43 20 10 6 7 0 60 18 29
2018 Access to information and privacy 24 39 7 18 0 13 0 71 20 28
2018 Library services 15 48 14 7 7 9 0 69 16 108
2018 Administration and operations 26 46 16 6 2 4 0 76 8 63
2018 Human resources 31 52 8 8 0 0 0 84 8 36
2018 Financial management 40 39 13 0 0 7 0 86 0 23
2018 Real property 18 46 24 12 0 0 0 65 12 10
2018 Materiel management 42 26 24 0 0 9 0 74 0 11
2018 Information management 25 40 24 6 2 3 0 67 8 60
2018 Information technology 24 45 19 2 2 9 0 76 4 58
2018 Policy 26 51 23 0 0 0 0 77 0 18
2018 Project management 35 38 13 7 3 4 0 75 11 29
2018 Other services to the public 18 55 14 11 3 0 0 72 14 36
2018 None of the above 20 42 23 8 1 5 0 65 10 82
2017 Client contact centre 5 44 32 8 0 11 0 55 8 38
2017 Communications or public affairs 14 25 37 9 3 11 0 45 13 35
2017 Access to information and privacy 15 27 23 15 12 8 0 45 30 26
2017 Library services 11 43 25 7 4 9 0 59 13 134
2017 Administration and operations 29 43 13 6 3 5 1 76 10 67
2017 Human resources 13 42 18 14 5 8 0 60 21 39
2017 Financial management 18 51 22 0 4 4 0 73 5 22
2017 Materiel management 18 31 9 9 17 17 0 59 30 12
2017 Information management 17 50 16 8 0 9 0 74 9 58
2017 Information technology 15 32 24 7 7 15 0 54 17 54
2017 Policy 24 44 19 12 0 0 0 68 12 16
2017 Project management 24 41 17 0 10 7 0 70 11 29
2017 Other services to the public 8 43 27 15 2 5 0 53 18 40
2017 None of the above 9 30 23 14 15 9 0 43 31 123

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 44 15 12 3 7 0 67 16 33
2019 Communications or public affairs 23 41 16 14 0 6 0 67 15 35
2019 Access to information and privacy 12 35 26 17 4 5 0 49 23 44
2019 Library services 14 43 21 13 7 2 0 59 20 133
2019 Administration and operations 34 39 18 7 1 0 0 74 8 79
2019 Human resources 24 47 20 4 2 2 0 73 7 44
2019 Financial management 25 48 23 0 0 4 0 76 0 25
2019 Real property 12 43 24 14 8 0 0 55 22 16
2019 Materiel management 42 13 29 15 0 0 0 56 15 14
2019 Information management 32 38 15 6 4 4 0 73 11 76
2019 Information technology 41 36 11 7 0 5 0 81 8 66
2019 Policy 34 38 18 0 10 0 0 72 10 21
2019 Project management 37 36 17 9 0 0 0 73 9 34
2019 Other services to the public 33 33 15 7 11 2 0 67 18 46
2019 None of the above 18 41 20 7 10 4 0 62 17 104
2018 Client contact centre 14 36 34 9 0 7 0 54 9 26
2018 Communications or public affairs 14 43 17 20 6 0 0 56 27 29
2018 Access to information and privacy 31 41 4 13 0 10 0 81 15 28
2018 Library services 20 47 10 9 9 5 0 71 19 109
2018 Administration and operations 28 37 21 5 10 0 0 65 15 63
2018 Human resources 17 40 21 11 11 0 0 57 21 36
2018 Financial management 31 44 13 4 0 8 0 81 5 23
2018 Real property 18 61 9 12 0 0 0 79 12 10
2018 Materiel management 30 19 31 11 0 9 0 54 12 11
2018 Information management 18 53 11 16 2 0 0 71 18 60
2018 Information technology 23 51 14 7 2 3 0 76 9 58
2018 Policy 32 51 12 6 0 0 0 82 6 18
2018 Project management 31 34 25 4 6 0 0 65 10 29
2018 Other services to the public 23 43 15 13 5 0 0 66 19 37
2018 None of the above 22 36 17 16 4 5 0 61 21 81
2017 Client contact centre 5 49 37 5 5 0 0 53 10 39
2017 Communications or public affairs 20 40 17 20 3 0 0 60 23 35
2017 Access to information and privacy 27 26 23 12 0 12 0 60 13 26
2017 Library services 17 44 16 13 5 5 0 64 19 134
2017 Administration and operations 31 35 22 5 6 1 0 67 11 68
2017 Human resources 15 40 18 15 5 8 0 60 21 39
2017 Financial management 14 53 20 9 0 4 0 70 9 22
2017 Materiel management 0 49 25 9 0 17 0 59 11 12
2017 Information management 16 51 21 11 0 2 0 68 11 58
2017 Information technology 22 37 20 7 7 6 0 63 16 54
2017 Policy 24 44 19 6 6 0 0 68 12 16
2017 Project management 22 40 14 11 10 4 0 64 22 28
2017 Other services to the public 17 46 12 18 5 2 0 65 23 40
2017 None of the above 15 42 17 8 15 4 0 59 24 122
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 14 86 33
2019 Communications or public affairs 15 85 36
2019 Access to information and privacy 22 78 44
2019 Library services 12 88 133
2019 Administration and operations 15 85 80
2019 Human resources 9 91 45
2019 Financial management 0 100 25
2019 Real property 0 100 15
2019 Materiel management 29 71 14
2019 Information management 13 87 77
2019 Information technology 14 86 66
2019 Policy 14 86 21
2019 Project management 14 86 34
2019 Other services to the public 2 98 46
2019 None of the above 14 86 105
2017 Client contact centre 18 82 39
2017 Communications or public affairs 20 80 35
2017 Access to information and privacy 20 80 26
2017 Library services 14 86 133
2017 Administration and operations 15 85 68
2017 Human resources 17 83 39
2017 Information management 14 86 58
2017 Information technology 13 87 54
2017 Project management 17 83 29
2017 Other services to the public 13 87 40
2017 None of the above 14 86 121
2014 Communications or public affairs 19 81 37
2014 Library services 9 91 152
2014 Administration and operations 13 87 87
2014 Information management 8 92 114
2014 Information technology 16 84 55
2014 None of the above 11 89 135

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Access to information and privacy 91 9 10
2019 Library services 63 37 16
2019 Administration and operations 93 7 12
2019 Information management 91 9 10
2019 None of the above 73 27 15
2017 Library services 83 17 18
2017 Administration and operations 79 21 10
2017 None of the above 100 0 17
2014 Library services 76 24 13
2014 Administration and operations 84 16 12
2014 None of the above 93 7 15

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Library services 39 50 0 0 10 0 0 90 10 10
2019 Administration and operations 63 17 0 20 0 0 0 80 20 11
2019 None of the above 91 9 0 0 0 0 0 100 0 11
2017 Library services 40 47 0 0 14 0 0 86 14 15
2017 None of the above 47 35 0 6 0 0 12 93 7 17
2014 Library services 72 19 0 0 0 9 0 100 0 10
2014 Administration and operations 60 30 10 0 0 0 0 90 0 10
2014 None of the above 68 32 0 0 0 0 0 100 0 14
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 24 12 0 0 7 0 62 38 33
2019 Communications or public affairs 30 45 13 6 3 0 3 31 69 36
2019 Access to information and privacy 27 28 25 8 9 2 0 28 72 43
2019 Library services 37 35 12 10 2 2 2 38 62 133
2019 Administration and operations 37 32 14 8 2 6 0 40 60 81
2019 Human resources 54 27 6 2 9 0 2 55 45 45
2019 Financial management 34 38 20 4 4 0 0 34 66 25
2019 Real property 53 29 6 0 12 0 0 53 47 16
2019 Materiel management 39 55 5 0 0 0 0 39 61 14
2019 Information management 32 42 14 5 1 4 1 34 66 77
2019 Information technology 38 26 19 8 6 3 1 40 60 66
2019 Policy 23 38 24 15 0 0 0 23 77 21
2019 Project management 31 30 17 11 11 0 0 31 69 32
2019 Other services to the public 27 39 15 12 4 2 2 28 72 46
2019 None of the above 39 33 15 8 3 2 0 40 60 105
2018 Client contact centre 48 23 8 14 4 4 0 50 50 26
2018 Communications or public affairs 36 27 23 7 3 3 0 38 62 30
2018 Access to information and privacy 38 23 26 3 0 10 0 42 58 28
2018 Library services 39 29 22 6 3 1 0 39 61 109
2018 Administration and operations 44 18 18 10 6 3 0 45 55 63
2018 Human resources 46 36 3 6 6 4 0 48 52 35
2018 Financial management 27 43 22 0 9 0 0 27 73 23
2018 Real property 28 33 21 0 18 0 0 28 72 10
2018 Materiel management 61 31 8 0 0 0 0 61 39 11
2018 Information management 38 33 10 9 6 3 0 39 61 60
2018 Information technology 44 30 9 8 9 0 0 44 56 59
2018 Policy 30 39 21 6 4 0 0 30 70 19
2018 Project management 31 23 22 14 10 0 0 31 69 30
2018 Other services to the public 31 31 20 8 11 0 0 31 69 37
2018 None of the above 43 27 14 11 2 2 0 44 56 81
2017 Client contact centre 41 23 18 11 5 2 0 42 58 39
2017 Communications or public affairs 37 26 17 6 6 6 3 40 60 35
2017 Access to information and privacy 51 19 16 7 0 3 4 55 45 26
2017 Library services 43 22 16 7 5 7 0 46 54 134
2017 Administration and operations 37 18 20 13 11 2 0 37 63 68
2017 Human resources 42 22 18 13 5 0 0 42 58 39
2017 Financial management 9 54 24 14 0 0 0 9 91 22
2017 Materiel management 41 18 25 9 0 8 0 45 55 12
2017 Information management 39 26 22 11 2 2 0 39 61 58
2017 Information technology 55 15 11 7 8 4 0 58 42 54
2017 Policy 12 37 32 6 6 6 0 13 87 16
2017 Project management 41 21 24 7 7 0 0 41 59 29
2017 Other services to the public 46 22 7 12 10 0 2 47 53 40
2017 None of the above 27 27 20 13 8 6 0 29 71 122

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 59 41 12
2019 Communications or public affairs 51 49 24
2019 Access to information and privacy 74 26 30
2019 Library services 42 58 78
2019 Administration and operations 50 50 45
2019 Human resources 39 61 20
2019 Financial management 59 41 17
2019 Information management 35 65 48
2019 Information technology 61 39 38
2019 Policy 50 50 16
2019 Project management 51 49 22
2019 Other services to the public 67 33 32
2019 None of the above 50 50 62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 92 8 12
2019 Communications or public affairs 54 46 24
2019 Access to information and privacy 50 50 30
2019 Library services 69 31 78
2019 Administration and operations 71 29 45
2019 Human resources 71 29 20
2019 Financial management 46 54 17
2019 Information management 77 23 47
2019 Information technology 67 33 37
2019 Policy 48 52 16
2019 Project management 50 50 22
2019 Other services to the public 59 41 32
2019 None of the above 80 20 61
2018 Client contact centre 67 33 12
2018 Communications or public affairs 59 41 17
2018 Access to information and privacy 75 25 15
2018 Library services 66 34 66
2018 Administration and operations 62 38 33
2018 Human resources 72 28 18
2018 Financial management 68 32 16
2018 Information management 73 27 36
2018 Information technology 59 41 32
2018 Policy 76 24 13
2018 Project management 61 39 21
2018 Other services to the public 63 37 26
2018 None of the above 54 46 42

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 40 8 8 17 0 0 66 25 12
2019 Communications or public affairs 21 27 4 8 13 4 24 66 29 24
2019 Access to information and privacy 9 34 7 25 16 7 3 47 45 30
2019 Library services 16 27 20 14 11 1 11 49 29 78
2019 Administration and operations 32 17 18 9 5 0 19 61 17 45
2019 Human resources 46 35 9 0 5 0 5 85 5 20
2019 Financial management 41 23 0 12 12 0 12 73 27 17
2019 Information management 19 39 11 21 2 0 8 62 25 47
2019 Information technology 30 10 25 14 8 3 11 46 25 37
2019 Policy 12 45 13 24 6 0 0 56 30 16
2019 Project management 8 25 18 19 26 0 4 35 47 22
2019 Other services to the public 6 31 21 9 22 0 10 41 35 32
2019 None of the above 19 34 14 20 10 0 3 55 31 62
2018 Client contact centre 43 33 9 8 7 0 0 75 16 12
2018 Communications or public affairs 16 44 12 11 0 6 11 73 13 18
2018 Access to information and privacy 32 34 22 0 0 6 6 75 0 15
2018 Library services 14 31 18 17 12 0 7 49 31 66
2018 Administration and operations 31 31 18 14 6 0 0 62 20 33
2018 Human resources 59 24 18 0 0 0 0 82 0 17
2018 Financial management 35 42 12 6 0 0 6 81 6 17
2018 Information management 16 47 14 15 5 3 0 65 21 36
2018 Information technology 15 33 18 15 9 0 9 53 27 33
2018 Policy 28 24 24 16 0 0 9 57 17 13
2018 Project management 29 19 14 10 24 0 5 50 36 21
2018 Other services to the public 9 33 11 16 19 0 13 48 39 26
2018 None of the above 18 28 9 16 12 2 15 56 33 44
2017 Client contact centre 18 19 9 12 27 5 9 44 45 22
2017 Communications or public affairs 10 20 21 16 6 5 21 42 30 19
2017 Access to information and privacy 17 19 18 10 28 0 9 39 42 11
2017 Library services 13 24 12 19 18 3 11 43 43 68
2017 Administration and operations 19 44 14 7 10 0 5 67 18 42
2017 Human resources 38 44 5 4 0 0 9 90 5 22
2017 Financial management 34 33 10 6 5 5 7 76 12 20
2017 Information management 14 32 18 17 8 3 8 52 29 35
2017 Information technology 23 18 9 18 14 0 18 50 39 22
2017 Policy 23 8 16 16 30 0 7 33 50 13
2017 Project management 6 17 18 18 24 0 18 28 50 17
2017 Other services to the public 9 14 13 35 20 5 4 25 60 21
2017 None of the above 13 20 11 19 21 2 13 40 47 82

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 28 0 9 9 0 35 71 29 11
2019 Communications or public affairs 9 14 0 4 24 0 50 45 55 24
2019 Access to information and privacy 0 14 3 20 35 7 22 20 76 30
2019 Library services 11 18 14 16 11 1 29 41 39 78
2019 Administration and operations 11 10 17 9 19 3 32 31 43 45
2019 Human resources 7 7 9 5 29 10 34 23 60 20
2019 Financial management 12 0 6 6 30 0 46 23 67 17
2019 Information management 6 20 17 15 8 0 34 39 35 46
2019 Information technology 16 13 22 11 16 0 22 37 35 37
2019 Policy 6 6 6 32 6 0 43 22 67 16
2019 Project management 12 9 12 13 20 0 35 32 50 22
2019 Other services to the public 3 20 10 9 19 6 33 39 45 32
2019 None of the above 8 19 18 11 12 2 30 40 33 62
2018 Client contact centre 7 12 9 8 15 8 41 37 45 12
2018 Communications or public affairs 0 0 22 11 5 6 55 0 42 18
2018 Access to information and privacy 12 22 28 0 0 6 31 55 0 15
2018 Library services 9 14 19 7 12 3 37 38 31 65
2018 Administration and operations 5 20 12 3 17 6 36 44 35 33
2018 Human resources 6 6 11 6 17 0 56 25 50 18
2018 Financial management 6 17 24 0 13 5 35 38 22 17
2018 Information management 5 8 11 9 14 8 44 28 48 36
2018 Information technology 9 15 21 15 24 3 12 29 47 33
2018 Policy 15 0 17 0 15 9 44 32 32 12
2018 Project management 10 13 14 5 24 5 29 35 45 21
2018 Other services to the public 10 11 15 4 15 4 42 39 34 26
2018 None of the above 5 10 9 7 16 2 51 31 49 43
2017 Client contact centre 0 9 5 19 22 4 40 17 74 22
2017 Communications or public affairs 5 10 16 11 26 5 25 22 54 19
2017 Access to information and privacy 9 19 0 10 9 35 18 59 41 11
2017 Library services 6 12 10 14 12 4 42 33 48 68
2017 Administration and operations 12 17 14 12 14 5 26 42 37 42
2017 Human resources 5 23 4 9 18 0 42 48 45 22
2017 Financial management 5 19 15 5 22 5 29 37 41 20
2017 Information management 11 14 32 3 8 3 29 37 16 35
2017 Information technology 5 5 22 10 14 4 41 17 43 22
2017 Policy 8 16 0 23 23 8 22 34 66 13
2017 Project management 6 11 18 12 17 6 29 26 46 17
2017 Other services to the public 5 0 9 29 34 5 18 6 82 21
2017 None of the above 3 7 13 14 21 5 37 17 60 82

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 15 15 0 0 7 12 81 0 33
2019 Communications or public affairs 37 19 16 17 5 0 5 59 24 36
2019 Access to information and privacy 47 7 19 11 7 2 7 59 20 45
2019 Library services 48 18 10 9 2 1 12 75 13 131
2019 Administration and operations 35 24 8 10 8 1 14 69 21 80
2019 Human resources 32 16 6 15 17 0 14 56 37 45
2019 Financial management 57 4 31 0 8 0 0 61 8 25
2019 Real property 27 18 18 12 26 0 0 45 37 16
2019 Materiel management 86 8 0 0 0 0 6 100 0 14
2019 Information management 46 19 13 5 3 1 13 76 9 76
2019 Information technology 43 20 11 8 14 0 4 66 23 65
2019 Policy 32 33 10 5 10 0 10 72 16 21
2019 Project management 35 15 25 10 7 3 6 55 18 33
2019 Other services to the public 42 17 25 2 2 4 8 67 5 46
2019 None of the above 55 17 12 2 3 1 10 81 6 104
2018 Client contact centre 42 12 16 4 15 0 11 61 21 26
2018 Communications or public affairs 41 7 27 7 9 3 7 53 18 30
2018 Access to information and privacy 43 18 17 3 3 5 12 72 8 28
2018 Library services 46 19 13 5 6 0 12 73 12 108
2018 Administration and operations 42 19 7 15 9 0 8 66 26 63
2018 Human resources 54 6 11 14 6 4 6 66 22 35
2018 Financial management 56 14 9 4 13 0 4 73 18 23
2018 Real property 30 42 0 9 9 0 9 80 20 10
2018 Materiel management 65 11 23 0 0 0 0 77 0 11
2018 Information management 54 12 12 8 7 0 7 71 16 58
2018 Information technology 45 19 12 9 7 0 9 70 17 58
2018 Policy 35 22 6 16 11 4 6 64 30 19
2018 Project management 44 20 13 4 10 0 9 70 15 30
2018 Other services to the public 48 22 8 5 11 3 5 75 17 37
2018 None of the above 44 15 14 8 7 2 10 67 17 81
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