2019 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	44	5	0	0	95	0	12
2019	Administration and operations	57	38	0	5	0	95	5	21
2019	Human resources	100	0	0	0	0	100	0	10
2019	Project management	45	18	18	18	0	64	18	11
2019	Other services to the public	54	43	0	0	4	96	4	18
2019	None of the above	57	29	0	14	0	86	14	14
2017	Client contact centre	41	40	19	0	0	81	0	12
2017	Communications or public affairs	32	68	0	0	0	100	0	12
2017	Administration and operations	71	19	10	0	0	90	0	20
2017	Project management	54	32	0	7	7	86	14	13
2017	None of the above	34	58	5	3	0	92	3	25
2014	Client contact centre	36	64	0	0	0	100	0	12
2014	Communications or public affairs	68	32	0	0	0	100	0	13
2014	Administration and operations	43	49	9	0	0	91	0	25
2014	Other services to the public	39	52	9	0	0	91	0	14
2014	None of the above	41	49	5	0	5	90	5	17

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	33	5	0	0	0	95	0	12
2019	Administration and operations	76	19	0	5	0	0	95	5	21
2019	Human resources	56	36	8	0	0	0	92	0	10
2019	Project management	64	27	0	0	9	0	91	9	11
2019	Other services to the public	82	14	0	4	0	0	96	4	18
2019	None of the above	71	29	0	0	0	0	100	0	14
2017	Client contact centre	27	59	0	14	0	0	86	14	11
2017	Communications or public affairs	67	25	0	8	0	0	92	8	12
2017	Administration and operations	58	32	4	6	0	0	90	6	20
2017	Project management	55	31	7	7	0	0	86	7	13
2017	None of the above	51	32	10	4	0	3	86	4	25
2014	Client contact centre	60	34	6	0	0	0	94	0	12
2014	Communications or public affairs	68	0	18	7	7	0	68	14	13
2014	Administration and operations	55	38	0	4	4	0	93	7	25
2014	Other services to the public	33	51	9	0	8	0	83	8	14
2014	None of the above	63	29	0	0	0	8	100	0	17

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	39	10	0	0	90	0	12
2019	Administration and operations	43	38	14	5	0	81	5	21
2019	Human resources	64	28	8	0	0	92	0	10
2019	Project management	36	36	9	0	18	73	18	11
2019	Other services to the public	54	43	0	4	0	96	4	18
2019	None of the above	57	29	7	0	7	86	7	14
2017	Client contact centre	63	24	7	7	0	86	7	12
2017	Communications or public affairs	41	43	0	16	0	84	16	12
2017	Administration and operations	58	23	10	9	0	81	9	20
2017	Project management	46	39	0	7	7	86	14	13
2017	None of the above	44	28	4	24	0	72	24	25
2014	Client contact centre	26	44	21	9	0	70	9	12
2014	Communications or public affairs	65	19	0	16	0	84	16	12
2014	Administration and operations	44	30	15	4	7	74	11	25
2014	Other services to the public	44	42	9	5	0	86	5	14
2014	None of the above	42	41	0	12	5	83	17	17

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	21	21	0	0	0	0	79	0	12
2019	Administration and operations	43	33	19	0	5	0	0	76	5	21
2019	Human resources	36	32	8	0	8	8	8	81	10	10
2019	Project management	18	55	18	9	0	0	0	73	9	11
2019	Other services to the public	53	28	11	7	0	0	0	81	7	17
2019	None of the above	43	29	21	7	0	0	0	71	7	14
2018	Communications or public affairs	0	46	24	12	18	0	0	46	30	15
2018	Administration and operations	19	49	12	8	0	0	11	78	9	20
2018	Other services to the public	31	31	26	0	12	0	0	62	12	10
2018	None of the above	23	32	27	9	9	0	0	55	18	12
2017	Client contact centre	70	12	12	0	7	0	0	81	7	12
2017	Communications or public affairs	24	41	27	8	0	0	0	65	8	12
2017	Administration and operations	48	10	19	9	5	0	9	64	15	20
2017	Project management	37	40	9	7	7	0	0	77	15	13
2017	None of the above	40	27	15	11	0	0	7	72	12	25
2014	Client contact centre	18	77	6	0	0	0	0	94	0	12
2014	Communications or public affairs	22	57	14	7	0	0	0	78	7	13
2014	Administration and operations	43	33	16	9	0	0	0	76	9	25
2014	Other services to the public	41	14	17	13	0	6	9	64	16	14
2014	None of the above	46	37	5	5	0	0	8	90	5	17

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	21	5	10	0	84	10	12
2019	Administration and operations	57	24	14	5	0	81	5	21
2019	Human resources	48	44	8	0	0	92	0	10
2019	Project management	50	30	20	0	0	80	0	10
2019	Other services to the public	38	52	4	7	0	89	7	18
2019	None of the above	46	38	8	8	0	85	8	13
2017	Client contact centre	81	7	5	7	0	88	7	12
2017	Communications or public affairs	49	35	8	8	0	83	8	12
2017	Administration and operations	58	23	15	0	4	81	4	20
2017	Project management	62	38	0	0	0	100	0	13
2017	None of the above	51	38	3	8	0	89	8	25
2014	Client contact centre	45	55	0	0	0	100	0	12
2014	Communications or public affairs	49	36	0	14	0	86	14	13
2014	Administration and operations	60	19	10	7	4	79	11	25
2014	Other services to the public	45	38	9	8	0	83	8	14
2014	None of the above	53	42	0	5	0	95	5	17

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	33	44	18	5	0	0	0	77	5	12
2019	Administration and operations	48	24	5	19	5	0	0	71	24	21
2019	Human resources	32	52	0	8	8	0	0	84	16	10
2019	Project management	18	55	9	18	0	0	0	73	18	11
2019	Other services to the public	30	34	28	0	7	0	0	64	7	18
2019	None of the above	50	36	7	7	0	0	0	86	7	14
2018	Communications or public affairs	41	35	6	12	6	0	0	76	18	15
2018	Administration and operations	34	17	28	21	0	0	0	50	21	19
2018	Other services to the public	24	31	19	19	7	0	0	56	26	10
2018	None of the above	18	32	27	5	18	0	0	50	23	12
2017	Client contact centre	57	37	0	0	7	0	0	93	7	12
2017	Communications or public affairs	65	8	10	8	0	0	8	80	9	12
2017	Administration and operations	67	15	4	4	5	0	5	86	10	20
2017	Project management	46	9	22	7	16	0	0	55	23	13
2017	None of the above	34	28	15	15	8	0	0	62	23	25
2014	Client contact centre	18	62	12	0	0	8	0	87	0	12
2014	Communications or public affairs	61	25	7	0	0	0	7	92	0	13
2014	Administration and operations	43	30	14	7	7	0	0	72	14	25
2014	Other services to the public	33	25	26	16	0	0	0	58	16	14
2014	None of the above	53	25	17	5	0	0	0	78	5	17

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	44	0	5	5	0	90	10	12
2019	Administration and operations	38	48	0	14	0	0	86	14	21
2019	Human resources	52	40	0	8	0	0	92	8	10
2019	Project management	73	18	0	9	0	0	91	9	11
2019	Other services to the public	43	46	4	4	4	0	89	7	18
2019	None of the above	29	57	14	0	0	0	86	0	14
2018	Communications or public affairs	35	30	17	12	6	0	65	18	15
2018	Administration and operations	31	35	4	8	15	7	71	25	20
2018	Other services to the public	63	25	0	0	12	0	88	12	10
2018	None of the above	46	27	18	0	9	0	73	9	12
2017	Client contact centre	46	33	7	7	7	0	80	14	12
2017	Communications or public affairs	73	17	10	0	0	0	90	0	12
2017	Administration and operations	65	20	5	6	4	0	85	10	20
2017	Project management	54	39	0	7	0	0	93	7	13
2017	None of the above	46	33	17	3	0	0	79	3	25
2014	Client contact centre	24	61	15	0	0	0	85	0	12
2014	Communications or public affairs	64	36	0	0	0	0	100	0	13
2014	Administration and operations	55	28	10	0	7	0	83	7	25
2014	Other services to the public	55	14	31	0	0	0	69	0	14
2014	None of the above	39	27	22	7	5	0	66	12	17

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	28	5	10	0	84	10	12
2019	Administration and operations	38	38	10	10	5	76	14	21
2019	Human resources	24	60	8	0	8	84	8	10
2019	Project management	18	55	0	18	9	73	27	11
2019	Other services to the public	39	25	20	12	4	64	16	18
2019	None of the above	36	50	0	14	0	86	14	14
2018	Communications or public affairs	6	46	18	18	12	52	30	15
2018	Administration and operations	19	45	7	8	20	65	28	20
2018	Other services to the public	30	39	12	7	12	69	19	10
2018	None of the above	23	19	49	0	9	42	9	12
2017	Client contact centre	50	37	7	7	0	86	7	12
2017	Communications or public affairs	57	32	10	0	0	90	0	12
2017	Administration and operations	53	14	14	15	5	67	19	20
2017	Project management	39	38	7	9	7	77	16	13
2017	None of the above	40	39	11	9	0	79	9	25
2014	Client contact centre	26	34	34	6	0	60	6	12
2014	Communications or public affairs	53	31	0	8	8	84	16	12
2014	Administration and operations	44	21	17	12	5	66	17	25
2014	Other services to the public	22	19	37	22	0	41	22	14
2014	None of the above	33	40	10	12	5	73	17	17

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	28	0	16	5	79	21	12
2019	Administration and operations	33	43	10	5	10	76	14	21
2019	Human resources	44	40	8	0	8	84	8	10
2019	Project management	27	55	9	9	0	82	9	11
2019	Other services to the public	36	34	20	4	7	70	11	18
2019	None of the above	50	29	14	7	0	79	7	14
2018	Communications or public affairs	17	24	24	17	18	41	35	15
2018	Administration and operations	37	29	12	0	21	67	21	19
2018	Other services to the public	44	32	12	0	12	76	12	10
2018	None of the above	23	32	45	0	0	55	0	12
2017	Client contact centre	45	43	0	12	0	88	12	12
2017	Communications or public affairs	49	24	19	8	0	73	8	12
2017	Administration and operations	50	20	14	0	16	70	16	19
2017	Project management	39	46	7	7	0	85	7	13
2017	None of the above	47	32	7	14	0	79	14	25

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	33	18	10	0	72	10	12
2019	Administration and operations	52	33	5	5	5	86	10	21
2019	Human resources	32	60	0	0	8	92	8	10
2019	Project management	55	36	9	0	0	91	0	11
2019	Other services to the public	55	34	7	0	4	89	4	18
2019	None of the above	79	21	0	0	0	100	0	14
2018	Communications or public affairs	34	36	6	6	18	70	24	15
2018	Administration and operations	39	35	7	12	7	73	19	20
2018	Other services to the public	62	26	12	0	0	88	0	10
2018	None of the above	46	45	9	0	0	91	0	12
2017	Client contact centre	55	45	0	0	0	100	0	12
2017	Communications or public affairs	57	33	10	0	0	90	0	12
2017	Administration and operations	57	32	0	0	10	90	10	20
2017	Project management	55	30	0	14	0	86	14	13
2017	None of the above	59	27	12	3	0	85	3	25
2014	Client contact centre	38	47	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	63	28	5	0	4	91	4	25
2014	Other services to the public	47	37	9	8	0	83	8	14
2014	None of the above	41	49	5	0	5	90	5	17

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	28	0	16	0	0	84	16	12
2019	Administration and operations	29	57	5	0	10	0	86	10	21
2019	Human resources	40	52	0	0	8	0	92	8	10
2019	Project management	45	18	18	9	9	0	64	18	11
2019	Other services to the public	50	23	11	12	4	0	73	16	18
2019	None of the above	29	50	7	7	7	0	79	14	14
2018	Communications or public affairs	11	30	17	12	30	0	41	42	15
2018	Administration and operations	19	39	4	11	20	7	62	34	20
2018	Other services to the public	49	32	7	0	12	0	81	12	10
2018	None of the above	28	36	22	5	9	0	64	14	12
2017	Client contact centre	55	32	0	0	14	0	86	14	12
2017	Communications or public affairs	65	25	10	0	0	0	90	0	12
2017	Administration and operations	49	22	5	9	15	0	71	24	20
2017	Project management	39	29	16	9	7	0	68	16	13
2017	None of the above	46	30	17	3	3	0	77	6	25

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	23	0	10	5	84	16	12
2019	Administration and operations	38	48	5	10	0	86	10	21
2019	Human resources	76	24	0	0	0	100	0	10
2019	Project management	82	9	9	0	0	91	0	11
2019	Other services to the public	86	7	4	0	4	93	4	18
2019	None of the above	57	36	7	0	0	93	0	14
2018	Communications or public affairs	35	36	17	12	0	71	12	15
2018	Administration and operations	43	42	4	0	11	85	11	20
2018	Other services to the public	69	31	0	0	0	100	0	10
2018	None of the above	55	36	0	0	9	91	9	12
2017	Client contact centre	36	50	14	0	0	86	0	12
2017	Communications or public affairs	65	17	19	0	0	81	0	12
2017	Administration and operations	76	14	6	0	4	90	4	20
2017	Project management	86	14	0	0	0	100	0	13
2017	None of the above	66	20	11	3	0	86	3	25
2014	Client contact centre	61	33	6	0	0	94	0	12
2014	Communications or public affairs	71	22	7	0	0	93	0	13
2014	Administration and operations	62	17	14	7	0	79	7	25
2014	Other services to the public	69	31	0	0	0	100	0	14
2014	None of the above	63	22	10	0	5	84	5	16

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	39	33	23	5	0	0	72	5	12
2019	Administration and operations	29	38	19	10	5	0	67	14	21
2019	Human resources	40	52	0	8	0	0	92	8	10
2019	Project management	36	36	18	0	9	0	73	9	11
2019	Other services to the public	34	20	18	28	0	0	54	28	18
2019	None of the above	23	62	15	0	0	0	85	0	13
2018	Communications or public affairs	17	24	29	12	18	0	41	30	15
2018	Administration and operations	19	27	19	23	8	4	48	33	20
2018	Other services to the public	44	31	7	7	12	0	75	19	10
2018	None of the above	23	45	9	14	9	0	68	23	12
2017	Client contact centre	15	72	0	7	7	0	86	14	12
2017	Communications or public affairs	32	57	10	0	0	0	90	0	12
2017	Administration and operations	48	27	0	20	5	0	76	24	20
2017	Project management	32	39	14	0	15	0	71	15	13
2017	None of the above	33	29	32	3	3	0	61	6	25
2014	Client contact centre	18	52	21	9	0	0	70	9	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	44	26	10	19	0	0	71	19	25
2014	Other services to the public	25	36	39	0	0	0	61	0	14
2014	None of the above	26	56	17	0	0	0	83	0	17

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	79	10	5	5	0	0	90	5	12
2019	Administration and operations	29	38	10	14	10	0	67	24	21
2019	Human resources	60	24	8	0	8	0	84	8	10
2019	Project management	36	36	27	0	0	0	73	0	11
2019	Other services to the public	39	22	32	4	4	0	61	7	18
2019	None of the above	36	43	7	14	0	0	79	14	14
2018	Communications or public affairs	11	18	35	12	24	0	29	36	15
2018	Administration and operations	31	27	19	12	11	0	58	23	20
2018	Other services to the public	56	25	0	7	12	0	81	19	10
2018	None of the above	28	32	31	0	9	0	60	9	12
2017	Client contact centre	41	40	12	0	7	0	81	7	12
2017	Communications or public affairs	49	32	19	0	0	0	81	0	12
2017	Administration and operations	57	14	9	10	9	0	71	20	20
2017	Project management	55	30	7	7	0	0	85	7	13
2017	None of the above	38	46	10	0	6	0	84	6	25
2014	Client contact centre	18	52	30	0	0	0	70	0	12
2014	Communications or public affairs	64	22	14	0	0	0	86	0	13
2014	Administration and operations	51	19	17	12	0	0	71	12	25
2014	Other services to the public	36	33	23	8	0	0	69	8	14
2014	None of the above	39	42	13	0	0	7	87	0	17

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	33	5	10	0	0	84	10	12
2019	Administration and operations	45	35	15	0	5	0	80	5	20
2019	Human resources	40	44	0	16	0	0	84	16	10
2019	Project management	27	45	18	9	0	0	73	9	11
2019	Other services to the public	50	39	4	4	4	0	89	7	18
2019	None of the above	54	31	8	0	8	0	85	8	13
2018	Communications or public affairs	17	35	12	18	18	0	52	36	15
2018	Administration and operations	27	38	7	8	20	0	65	28	20
2018	Other services to the public	42	46	0	12	0	0	88	12	10
2018	None of the above	23	37	22	9	9	0	60	18	12
2017	Client contact centre	55	33	0	5	7	0	88	12	12
2017	Communications or public affairs	24	76	0	0	0	0	100	0	12
2017	Administration and operations	57	28	5	10	0	0	85	10	20
2017	Project management	39	53	0	0	0	7	100	0	13
2017	None of the above	54	28	8	7	3	0	82	10	25
2014	Client contact centre	27	48	25	0	0	0	75	0	12
2014	Communications or public affairs	54	46	0	0	0	0	100	0	13
2014	Administration and operations	51	29	16	4	0	0	81	4	25
2014	Other services to the public	48	39	6	8	0	0	86	8	14
2014	None of the above	36	42	5	12	5	0	78	17	17

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	33	5	5	5	84	10	12
2019	Administration and operations	38	48	5	5	5	86	10	21
2019	Human resources	68	24	0	8	0	92	8	10
2019	Project management	45	45	9	0	0	91	0	11
2019	Other services to the public	50	34	12	0	4	84	4	16
2019	None of the above	62	23	15	0	0	85	0	13
2018	Communications or public affairs	29	35	18	12	6	64	18	15
2018	Administration and operations	27	31	8	19	16	57	35	20
2018	Other services to the public	56	32	0	0	12	88	12	10
2018	None of the above	46	45	0	0	9	91	9	12
2017	Client contact centre	55	32	7	7	0	86	7	12
2017	Communications or public affairs	73	27	0	0	0	100	0	12
2017	Administration and operations	57	28	11	4	0	85	4	20
2017	Project management	47	39	0	14	0	86	14	13
2017	None of the above	49	38	10	3	0	87	3	25
2014	Client contact centre	42	42	15	0	0	85	0	12
2014	Communications or public affairs	78	22	0	0	0	100	0	13
2014	Administration and operations	62	17	14	4	4	79	7	25
2014	Other services to the public	67	28	6	0	0	94	0	14
2014	None of the above	53	37	5	5	0	90	5	17

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	79	5	0	0	0	95	0	12
2019	Administration and operations	48	33	10	10	0	0	81	10	21
2019	Human resources	24	36	16	8	16	0	60	24	10
2019	Project management	36	27	9	9	18	0	64	27	11
2019	Other services to the public	30	38	12	16	4	0	68	20	18
2019	None of the above	57	21	14	7	0	0	79	7	14
2018	Communications or public affairs	12	52	18	12	6	0	64	18	15
2018	Administration and operations	42	38	16	4	0	0	80	4	20
2018	Other services to the public	25	43	7	7	18	0	69	25	10
2018	None of the above	32	10	49	9	0	0	42	9	12
2017	Client contact centre	73	10	5	5	7	0	83	12	12
2017	Communications or public affairs	8	67	17	8	0	0	75	8	12
2017	Administration and operations	55	36	0	5	4	0	91	9	20
2017	Project management	54	25	22	0	0	0	78	0	13
2017	None of the above	29	28	32	3	5	3	59	8	25
2014	Client contact centre	45	43	12	0	0	0	88	0	12
2014	Communications or public affairs	14	53	22	10	0	0	68	10	13
2014	Administration and operations	23	42	20	9	7	0	65	16	25
2014	Other services to the public	54	11	14	6	16	0	65	22	14
2014	None of the above	22	51	27	0	0	0	73	0	17

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	5	21	10	28	36	0	64	26	12
2019	Administration and operations	19	24	38	10	5	5	15	45	21
2019	Human resources	16	44	32	8	0	0	8	60	10
2019	Project management	9	64	18	9	0	0	9	73	11
2019	Other services to the public	7	27	22	28	16	0	44	34	18
2019	None of the above	0	43	29	14	14	0	29	43	14
2018	Communications or public affairs	36	47	17	0	0	0	0	83	15
2018	Administration and operations	27	23	27	11	11	0	23	51	20
2018	Other services to the public	12	19	62	0	7	0	7	31	10
2018	None of the above	18	18	41	5	18	0	23	36	12
2017	Client contact centre	12	0	23	45	20	0	65	12	12
2017	Communications or public affairs	0	59	32	0	8	0	8	59	12
2017	Administration and operations	15	18	23	23	22	0	44	33	20
2017	Project management	7	16	25	31	22	0	52	23	13
2017	None of the above	8	19	27	26	11	9	41	29	25
2014	Client contact centre	0	28	55	8	0	8	9	31	12
2014	Communications or public affairs	22	22	25	25	7	0	32	43	13
2014	Administration and operations	9	35	39	7	11	0	18	43	25
2014	Other services to the public	0	28	45	19	8	0	27	28	14
2014	None of the above	5	19	52	12	12	0	24	24	17

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	10	21	28	5	36	0	0	41	31	12
2019	Administration and operations	19	19	24	19	14	5	0	35	40	21
2019	Human resources	8	24	24	28	16	0	0	44	32	10
2019	Project management	45	27	18	9	0	0	0	9	73	11
2019	Other services to the public	4	16	41	20	16	4	0	37	20	18
2019	None of the above	21	14	21	21	14	0	7	38	38	14
2018	Communications or public affairs	42	41	6	11	0	0	0	11	83	15
2018	Administration and operations	23	19	16	27	7	0	7	37	46	20
2018	Other services to the public	0	25	31	43	0	0	0	43	25	10
2018	None of the above	0	30	50	0	20	0	0	20	30	11
2017	Client contact centre	7	5	12	20	56	0	0	76	12	12
2017	Communications or public affairs	0	0	29	9	53	0	9	68	0	11
2017	Administration and operations	11	0	15	33	27	0	15	70	13	19
2017	Project management	7	0	9	62	14	0	7	83	8	13
2017	None of the above	3	11	21	25	28	0	12	60	16	25
2014	Client contact centre	0	19	19	48	0	6	8	56	22	12
2014	Communications or public affairs	0	7	22	42	29	0	0	71	7	13
2014	Administration and operations	4	9	16	38	29	5	0	71	13	25
2014	Other services to the public	0	34	20	28	13	0	5	43	36	14
2014	None of the above	0	28	14	20	27	0	12	52	32	17

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	31	5	10	53	0	0	64	31	12
2019	Administration and operations	10	38	19	24	10	0	0	33	48	21
2019	Human resources	24	0	16	44	16	0	0	60	24	10
2019	Project management	18	36	45	0	0	0	0	0	55	11
2019	Other services to the public	7	14	27	36	16	0	0	52	22	18
2019	None of the above	0	29	36	14	14	0	7	31	31	14
2018	Communications or public affairs	54	6	34	6	0	0	0	6	60	15
2018	Administration and operations	24	19	27	16	0	7	7	19	50	20
2018	Other services to the public	19	25	12	44	0	0	0	44	44	10
2018	None of the above	9	22	37	14	18	0	0	32	31	12
2017	Client contact centre	0	32	27	10	31	0	0	42	32	12
2017	Communications or public affairs	0	0	29	44	27	0	0	71	0	11
2017	Administration and operations	0	20	17	23	31	0	9	60	22	19
2017	Project management	0	7	26	38	29	0	0	67	7	13
2017	None of the above	3	9	27	24	24	5	9	55	14	25
2014	Client contact centre	0	40	25	18	9	0	8	30	43	12
2014	Communications or public affairs	7	7	36	35	14	0	0	50	14	13
2014	Administration and operations	9	11	21	27	28	5	0	58	20	25
2014	Other services to the public	0	9	58	25	8	0	0	33	9	14
2014	None of the above	8	17	29	29	17	0	0	46	25	17

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	5	10	16	28	41	0	0	69	16	12
2019	Administration and operations	10	19	29	14	29	0	0	43	29	21
2019	Human resources	16	0	40	36	8	0	0	44	16	10
2019	Project management	18	18	18	36	9	0	0	45	36	11
2019	Other services to the public	7	4	36	27	23	4	0	52	11	18
2019	None of the above	0	14	36	36	14	0	0	50	14	14
2018	Communications or public affairs	30	24	40	6	0	0	0	6	54	15
2018	Administration and operations	15	19	23	27	15	0	0	42	35	20
2018	Other services to the public	0	0	13	57	30	0	0	87	0	10
2018	None of the above	0	27	23	32	18	0	0	50	27	12
2017	Client contact centre	7	0	15	33	45	0	0	78	7	12
2017	Communications or public affairs	24	51	16	8	0	0	0	8	76	12
2017	Administration and operations	5	14	19	20	33	0	9	59	21	19
2017	Project management	23	0	0	48	29	0	0	77	23	13
2017	None of the above	4	15	21	26	25	0	9	56	21	23
2014	Client contact centre	0	0	30	52	0	0	18	63	0	12
2014	Communications or public affairs	22	22	42	7	7	0	0	14	43	13
2014	Administration and operations	4	11	28	30	23	5	0	55	15	25
2014	Other services to the public	9	9	44	12	17	0	9	32	19	13
2014	None of the above	5	18	31	20	18	0	8	41	25	16

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	10	16	10	23	41	0	0	64	26	12
2019	Administration and operations	0	33	14	14	38	0	0	52	33	21
2019	Human resources	24	8	16	44	8	0	0	52	32	10
2019	Project management	9	27	36	18	9	0	0	27	36	11
2019	Other services to the public	16	4	30	27	16	4	4	46	21	18
2019	None of the above	0	21	0	43	36	0	0	79	21	14
2018	Communications or public affairs	24	6	41	29	0	0	0	29	30	15
2018	Administration and operations	12	31	19	12	15	4	7	30	48	20
2018	Other services to the public	0	0	43	43	14	0	0	57	0	10
2018	None of the above	0	45	32	0	18	0	5	19	47	12
2017	Client contact centre	7	12	23	39	20	0	0	58	19	12
2017	Communications or public affairs	27	35	29	9	0	0	0	9	62	11
2017	Administration and operations	5	14	25	14	22	0	20	45	23	19
2017	Project management	7	23	32	16	14	0	7	33	33	13
2017	None of the above	0	34	21	12	20	0	13	36	39	25
2014	Client contact centre	0	34	40	9	8	0	8	19	37	12
2014	Communications or public affairs	17	54	14	7	7	0	0	14	71	13
2014	Administration and operations	4	33	23	26	14	0	0	40	37	25
2014	Other services to the public	14	23	42	14	8	0	0	22	36	14
2014	None of the above	17	30	17	5	31	0	0	36	47	17

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	5	16	16	0	59	5	0	62	22	12
2019	Administration and operations	14	33	10	19	19	0	5	40	50	21
2019	Human resources	24	16	16	36	8	0	0	44	40	10
2019	Project management	36	36	27	0	0	0	0	0	73	11
2019	Other services to the public	0	7	30	18	16	12	16	47	10	18
2019	None of the above	21	14	14	7	36	0	7	46	38	14
2018	Communications or public affairs	18	46	24	6	0	0	6	6	68	15
2018	Administration and operations	23	24	11	15	15	0	11	34	53	20
2018	Other services to the public	0	19	43	38	0	0	0	38	19	10
2018	None of the above	22	14	32	14	18	0	0	32	36	12
2017	Client contact centre	14	12	23	5	20	0	27	34	34	12
2017	Communications or public affairs	0	9	20	35	35	0	0	71	9	11
2017	Administration and operations	5	29	11	14	17	0	25	41	44	19
2017	Project management	0	23	38	25	14	0	0	39	23	13
2017	None of the above	0	11	22	24	31	0	12	63	12	25
2014	Client contact centre	0	15	18	40	19	0	8	64	17	12
2014	Communications or public affairs	7	7	0	57	29	0	0	86	14	13
2014	Administration and operations	4	5	24	30	29	5	4	64	9	25
2014	Other services to the public	8	0	31	14	27	6	14	51	10	14
2014	None of the above	0	14	13	12	45	0	16	68	17	17

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	10	21	16	0	53	0	0	53	31	12
2019	Administration and operations	10	5	38	14	29	0	5	45	15	21
2019	Human resources	8	8	44	16	24	0	0	40	16	10
2019	Project management	9	27	55	9	0	0	0	9	36	11
2019	Other services to the public	4	12	12	53	14	4	0	70	17	17
2019	None of the above	7	21	7	36	29	0	0	64	29	14
2018	Communications or public affairs	32	19	49	0	0	0	0	0	51	14
2018	Administration and operations	23	19	23	15	11	0	7	29	46	20
2018	Other services to the public	12	19	32	25	12	0	0	37	31	10
2018	None of the above	9	13	46	14	18	0	0	32	22	12
2017	Client contact centre	7	13	12	18	25	20	5	58	27	12
2017	Communications or public affairs	0	9	9	47	18	0	18	78	11	11
2017	Administration and operations	5	10	25	20	27	0	14	54	16	19
2017	Project management	0	0	23	41	36	0	0	77	0	13
2017	None of the above	0	19	17	23	25	0	16	57	22	25
2014	Client contact centre	0	17	27	20	27	0	9	52	19	11
2014	Communications or public affairs	7	7	42	29	14	0	0	43	14	13
2014	Administration and operations	4	12	23	19	37	5	0	59	17	25
2014	Other services to the public	8	14	47	22	8	0	0	30	23	14
2014	None of the above	5	13	28	24	12	5	14	44	21	17

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	5	21	69	5	0	0	74	5	12
2019	Administration and operations	0	10	24	19	38	0	10	63	11	21
2019	Human resources	8	8	36	24	24	0	0	48	16	10
2019	Project management	9	9	36	36	9	0	0	45	18	11
2019	Other services to the public	0	4	27	46	20	4	0	68	4	18
2019	None of the above	0	0	29	29	36	0	7	69	0	14

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	10	0	5	0	0	95	5	12
2019	Administration and operations	76	19	5	0	0	0	95	0	21
2019	Human resources	92	8	0	0	0	0	100	0	10
2019	Project management	82	9	9	0	0	0	91	0	11
2019	Other services to the public	62	22	12	4	0	0	84	4	18
2019	None of the above	71	7	21	0	0	0	79	0	14
2017	Client contact centre	75	5	0	13	0	7	86	14	12
2017	Communications or public affairs	81	19	0	0	0	0	100	0	12
2017	Administration and operations	73	27	0	0	0	0	100	0	20
2017	Project management	69	16	15	0	0	0	85	0	13
2017	None of the above	56	35	0	5	4	0	92	8	25
2014	Client contact centre	46	40	0	6	0	8	94	6	12
2014	Communications or public affairs	71	22	0	7	0	0	93	7	13
2014	Administration and operations	71	29	0	0	0	0	100	0	25
2014	Other services to the public	41	33	9	0	17	0	74	17	14
2014	None of the above	75	25	0	0	0	0	100	0	17

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	26	0	5	0	0	0	95	5	12
2019	Administration and operations	33	24	19	10	10	5	0	60	20	21
2019	Human resources	48	44	0	0	8	0	0	92	8	10
2019	Project management	36	27	27	9	0	0	0	64	9	11
2019	Other services to the public	18	23	27	0	12	16	4	51	15	18
2019	None of the above	43	14	14	21	7	0	0	57	29	14
2018	Communications or public affairs	24	46	6	6	6	6	6	80	14	15
2018	Administration and operations	15	19	27	4	19	0	15	41	28	20
2018	Other services to the public	56	19	0	7	12	7	0	80	20	10
2018	None of the above	20	25	20	0	30	5	0	47	32	11
2017	Client contact centre	40	42	7	0	12	0	0	81	12	12
2017	Communications or public affairs	65	8	19	0	0	0	8	79	0	12
2017	Administration and operations	35	9	14	9	24	0	9	49	36	20
2017	Project management	46	16	16	7	7	7	0	67	16	13
2017	None of the above	26	28	26	13	3	0	3	56	17	25
2014	Client contact centre	9	15	34	25	0	8	8	30	30	12
2014	Communications or public affairs	64	36	0	0	0	0	0	100	0	13
2014	Administration and operations	30	44	9	10	7	0	0	74	17	25
2014	Other services to the public	16	47	28	0	9	0	0	63	9	14
2014	None of the above	17	37	17	12	5	5	7	61	20	17

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	28	5	5	0	0	0	90	5	12
2019	Administration and operations	48	29	5	14	5	0	0	76	19	21
2019	Human resources	56	36	0	0	8	0	0	92	8	10
2019	Project management	45	9	27	18	0	0	0	55	18	11
2019	Other services to the public	62	38	0	0	0	0	0	100	0	18
2019	None of the above	79	7	7	7	0	0	0	86	7	14
2018	Communications or public affairs	36	35	11	12	6	0	0	71	18	15
2018	Administration and operations	34	35	0	15	8	7	0	75	25	20
2018	Other services to the public	81	0	0	7	12	0	0	81	19	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	56	25	7	5	7	0	0	81	12	12
2017	Communications or public affairs	65	16	19	0	0	0	0	81	0	12
2017	Administration and operations	33	18	21	5	19	0	4	53	25	20
2017	Project management	46	30	9	7	0	0	7	83	8	13
2017	None of the above	50	26	12	8	3	0	0	76	12	25
2014	Client contact centre	37	34	14	15	0	0	0	71	15	12
2014	Communications or public affairs	83	17	0	0	0	0	0	100	0	13
2014	Administration and operations	46	33	5	4	12	0	0	79	16	25
2014	Other services to the public	30	45	17	0	8	0	0	75	8	14
2014	None of the above	60	0	20	15	5	0	0	60	20	17

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	33	0	5	0	0	95	5	12
2019	Administration and operations	67	19	0	0	14	0	86	14	21
2019	Human resources	76	24	0	0	0	0	100	0	10
2019	Project management	27	55	9	9	0	0	82	9	11
2019	Other services to the public	52	41	7	0	0	0	93	0	18
2019	None of the above	64	14	7	7	7	0	79	14	14
2018	Communications or public affairs	42	40	12	6	0	0	82	6	15
2018	Administration and operations	31	42	15	4	8	0	73	12	20
2018	Other services to the public	62	32	0	7	0	0	93	7	10
2018	None of the above	41	23	18	9	9	0	64	18	12
2017	Client contact centre	71	17	12	0	0	0	88	0	12
2017	Communications or public affairs	73	8	19	0	0	0	81	0	12
2017	Administration and operations	53	23	0	5	10	9	84	16	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	48	31	17	3	0	0	79	3	24
2014	Client contact centre	15	48	27	9	0	0	63	9	12
2014	Communications or public affairs	71	14	14	0	0	0	86	0	13
2014	Administration and operations	55	29	12	4	0	0	84	4	25
2014	Other services to the public	35	34	31	0	0	0	69	0	14
2014	None of the above	60	15	5	20	0	0	75	20	17

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	28	5	5	0	0	90	5	12
2019	Administration and operations	52	33	5	5	5	0	86	10	21
2019	Human resources	56	36	0	0	8	0	92	8	10
2019	Project management	27	55	9	0	9	0	82	9	11
2019	Other services to the public	64	23	0	12	0	0	88	12	18
2019	None of the above	64	29	7	0	0	0	93	0	14
2018	Communications or public affairs	47	29	18	6	0	0	76	6	15
2018	Administration and operations	23	47	11	8	4	7	75	13	20
2018	Other services to the public	74	14	0	0	12	0	88	12	10
2018	None of the above	28	36	27	0	9	0	64	9	12

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	28	18	0	0	0	82	0	12
2019	Administration and operations	38	38	10	0	10	5	80	10	21
2019	Human resources	68	16	8	0	8	0	84	8	10
2019	Project management	36	45	9	9	0	0	82	9	11
2019	Other services to the public	38	18	32	12	0	0	56	12	18
2019	None of the above	57	29	14	0	0	0	86	0	14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	33	5	5	0	0	0	90	5	12
2019	Administration and operations	29	38	24	0	10	0	0	67	10	21
2019	Human resources	32	60	0	8	0	0	0	92	8	10
2019	Project management	36	36	18	9	0	0	0	73	9	11
2019	Other services to the public	54	27	7	12	0	0	0	80	12	18
2019	None of the above	64	14	21	0	0	0	0	79	0	14
2018	Communications or public affairs	47	35	0	12	0	0	6	87	13	15
2018	Administration and operations	47	23	15	7	8	0	0	69	15	20
2018	Other services to the public	31	38	12	19	0	0	0	69	19	10
2018	None of the above	46	18	18	0	18	0	0	64	18	12
2017	Client contact centre	45	17	27	12	0	0	0	61	12	12
2017	Communications or public affairs	57	27	8	8	0	0	0	83	8	12
2017	Administration and operations	39	18	33	0	6	0	5	59	6	20
2017	Project management	47	22	9	7	7	9	0	75	16	13
2017	None of the above	46	28	16	3	7	0	0	74	10	25
2014	Client contact centre	17	62	9	6	6	0	0	79	12	12
2014	Communications or public affairs	78	14	0	7	0	0	0	93	7	13
2014	Administration and operations	43	35	17	5	0	0	0	78	5	25
2014	Other services to the public	27	42	9	13	8	0	0	70	22	14
2014	None of the above	46	32	10	8	0	0	5	82	8	17

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	5	10	0	0	0	0	90	0	12
2019	Administration and operations	29	48	14	0	10	0	0	76	10	21
2019	Human resources	76	16	0	8	0	0	0	92	8	10
2019	Project management	55	36	9	0	0	0	0	91	0	11
2019	Other services to the public	61	7	20	0	0	12	0	78	0	18
2019	None of the above	71	14	14	0	0	0	0	86	0	14
2018	Communications or public affairs	65	17	0	12	0	0	6	87	13	15
2018	Administration and operations	47	22	4	0	19	7	0	75	21	20
2018	Other services to the public	43	44	0	12	0	0	0	88	12	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	45	50	5	0	0	0	0	95	0	12
2017	Communications or public affairs	57	35	8	0	0	0	0	92	0	12
2017	Administration and operations	44	22	13	5	10	5	0	70	16	20
2017	Project management	45	23	16	7	0	9	0	75	8	13
2017	None of the above	48	25	20	3	0	4	0	76	3	25
2014	Client contact centre	26	34	19	21	0	0	0	60	21	12
2014	Communications or public affairs	68	25	7	0	0	0	0	93	0	13
2014	Administration and operations	51	19	12	12	0	5	0	74	13	25
2014	Other services to the public	36	28	23	13	0	0	0	64	13	14
2014	None of the above	46	37	17	0	0	0	0	83	0	17

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	67	28	0	5	0	0	95	5	12
2019	Administration and operations	29	57	5	0	10	0	86	10	21
2019	Human resources	68	16	8	0	8	0	84	8	10
2019	Project management	36	36	18	9	0	0	73	9	11
2019	Other services to the public	43	24	17	17	0	0	67	17	17
2019	None of the above	57	21	21	0	0	0	79	0	14
2018	Communications or public affairs	76	6	6	6	0	6	87	6	15
2018	Administration and operations	35	34	15	0	15	0	69	15	20
2018	Other services to the public	44	31	12	0	12	0	76	12	10
2018	None of the above	41	23	9	18	9	0	64	27	12
2017	Client contact centre	56	30	7	7	0	0	86	7	12
2017	Communications or public affairs	57	35	8	0	0	0	92	0	12
2017	Administration and operations	44	27	9	9	11	0	71	20	20
2017	Project management	45	23	17	7	7	0	68	15	13
2017	None of the above	44	38	3	12	3	0	82	15	25
2014	Client contact centre	32	44	19	6	0	0	75	6	12
2014	Communications or public affairs	78	22	0	0	0	0	100	0	13
2014	Administration and operations	43	33	5	11	9	0	76	19	25
2014	Other services to the public	31	28	28	6	8	0	59	14	14
2014	None of the above	41	47	5	8	0	0	87	8	17

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	90	10	0	0	100	0	12
2019	Administration and operations	81	19	0	0	100	0	21
2019	Human resources	100	0	0	0	100	0	10
2019	Project management	91	9	0	0	100	0	11
2019	Other services to the public	96	4	0	0	100	0	18
2019	None of the above	86	14	0	0	100	0	14
2017	Client contact centre	56	37	7	0	93	0	12
2017	Communications or public affairs	81	19	0	0	100	0	12
2017	Administration and operations	82	18	0	0	100	0	20
2017	Project management	85	15	0	0	100	0	13
2017	None of the above	81	8	8	4	88	4	25
2014	Client contact centre	85	9	0	6	94	6	12
2014	Communications or public affairs	100	0	0	0	100	0	13
2014	Administration and operations	81	19	0	0	100	0	25
2014	Other services to the public	58	28	8	5	87	5	14
2014	None of the above	80	12	8	0	92	0	17

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	18	5	18	0	0	0	77	18	12
2019	Administration and operations	43	24	5	14	5	0	10	74	21	21
2019	Human resources	60	24	8	0	8	0	0	84	8	10
2019	Project management	27	36	36	0	0	0	0	64	0	11
2019	Other services to the public	46	11	7	0	4	16	16	84	5	18
2019	None of the above	64	14	7	14	0	0	0	79	14	14
2017	Client contact centre	20	25	18	0	7	0	30	64	10	12
2017	Communications or public affairs	59	17	8	0	0	0	16	90	0	12
2017	Administration and operations	31	16	0	9	15	10	19	66	34	19
2017	Project management	38	0	16	7	25	14	0	44	37	13
2017	None of the above	25	15	26	8	10	3	14	48	21	25
2014	Client contact centre	15	44	6	0	0	8	27	91	0	12
2014	Communications or public affairs	78	7	7	0	7	0	0	86	7	13
2014	Administration and operations	39	22	0	4	15	9	11	77	23	24
2014	Other services to the public	31	22	14	24	0	0	9	58	27	14
2014	None of the above	52	17	8	5	0	0	19	85	6	17

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	90	5	5	0	0	0	0	95	0	12
2019	Administration and operations	57	29	0	5	10	0	0	86	14	21
2019	Human resources	92	0	0	0	8	0	0	92	8	10
2019	Project management	55	36	9	0	0	0	0	91	0	11
2019	Other services to the public	73	7	20	0	0	0	0	80	0	18
2019	None of the above	71	14	7	7	0	0	0	86	7	14
2018	Communications or public affairs	76	12	6	0	0	0	6	94	0	15
2018	Administration and operations	47	15	15	0	15	7	0	67	17	20
2018	Other services to the public	55	33	0	0	12	0	0	88	12	10
2018	None of the above	46	18	18	9	9	0	0	64	18	12
2017	Client contact centre	50	32	13	0	5	0	0	82	5	12
2017	Communications or public affairs	92	8	0	0	0	0	0	100	0	12
2017	Administration and operations	58	24	4	0	9	5	0	86	10	20
2017	Project management	54	22	9	0	7	9	0	83	8	13
2017	None of the above	59	22	9	7	3	0	0	81	10	25

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	67	28	0	5	0	0	0	95	5	12
2019	Administration and operations	38	48	0	10	5	0	0	86	14	21
2019	Human resources	60	32	0	0	8	0	0	92	8	10
2019	Project management	45	45	9	0	0	0	0	91	0	11
2019	Other services to the public	46	34	20	0	0	0	0	80	0	18
2019	None of the above	64	14	14	7	0	0	0	79	7	14
2018	Communications or public affairs	64	18	6	6	0	0	6	87	6	15
2018	Administration and operations	58	4	11	0	19	7	0	67	21	20
2018	Other services to the public	49	27	12	0	12	0	0	76	12	10
2018	None of the above	41	14	18	9	18	0	0	55	27	12
2017	Client contact centre	50	39	0	7	5	0	0	88	12	12
2017	Communications or public affairs	83	8	8	0	0	0	0	92	0	12
2017	Administration and operations	53	18	9	5	15	0	0	71	20	20
2017	Project management	52	16	9	16	7	0	0	68	23	13
2017	None of the above	60	17	12	3	7	0	0	77	10	25
2014	Client contact centre	8	71	9	12	0	0	0	79	12	12
2014	Communications or public affairs	86	14	0	0	0	0	0	100	0	13
2014	Administration and operations	58	17	9	8	4	5	0	79	12	24
2014	Other services to the public	36	28	22	5	8	0	0	64	13	14
2014	None of the above	47	32	12	8	0	0	0	80	8	17

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	23	5	10	10	5	0	73	22	12
2019	Administration and operations	29	10	19	29	14	0	0	38	43	21
2019	Human resources	44	8	0	8	32	8	0	56	44	10
2019	Project management	0	18	36	36	9	0	0	18	45	11
2019	Other services to the public	39	39	7	11	0	4	0	81	11	18
2019	None of the above	21	29	7	14	29	0	0	50	43	14
2018	Communications or public affairs	11	35	6	12	36	0	0	46	48	15
2018	Administration and operations	19	23	4	19	23	11	0	47	48	20
2018	Other services to the public	12	42	0	32	0	14	0	63	37	10
2018	None of the above	28	9	27	27	9	0	0	37	36	12
2017	Client contact centre	36	52	5	0	7	0	0	88	7	12
2017	Communications or public affairs	49	32	19	0	0	0	0	81	0	12
2017	Administration and operations	26	33	9	13	13	5	0	62	28	20
2017	Project management	16	45	23	16	0	0	0	61	16	13
2017	None of the above	32	31	27	5	3	0	2	65	8	25
2014	Client contact centre	14	49	18	9	9	0	0	63	19	12
2014	Communications or public affairs	42	36	7	7	7	0	0	78	14	13
2014	Administration and operations	23	50	4	14	4	5	0	77	19	25
2014	Other services to the public	31	39	23	8	0	0	0	69	8	14
2014	None of the above	33	30	12	20	5	0	0	63	25	17

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	23	10	10	10	0	0	69	21	12
2019	Administration and operations	24	10	14	24	24	5	0	35	50	21
2019	Human resources	44	8	8	8	24	8	0	56	35	10
2019	Project management	9	18	9	36	27	0	0	27	64	11
2019	Other services to the public	48	20	11	11	7	4	0	70	19	18
2019	None of the above	21	21	7	21	29	0	0	43	50	14
2018	Communications or public affairs	6	22	12	24	36	0	0	28	60	15
2018	Administration and operations	19	27	15	4	27	7	0	50	34	20
2018	Other services to the public	12	42	0	7	39	0	0	54	46	10
2018	None of the above	23	14	31	23	9	0	0	37	32	12
2017	Client contact centre	55	33	5	0	7	0	0	88	7	12
2017	Communications or public affairs	25	57	19	0	0	0	0	81	0	12
2017	Administration and operations	22	36	4	24	9	5	0	61	35	20
2017	Project management	16	38	25	15	0	7	0	58	16	13
2017	None of the above	29	38	16	12	3	0	2	69	15	25
2014	Client contact centre	14	59	8	9	9	0	0	73	19	12
2014	Communications or public affairs	42	36	14	7	0	0	0	78	7	13
2014	Administration and operations	35	37	4	11	9	5	0	76	20	25
2014	Other services to the public	25	35	31	0	9	0	0	60	9	14
2014	None of the above	36	22	20	17	5	0	0	58	22	17

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	23	41	5	10	21	0	0	64	31	12
2019	Administration and operations	14	14	19	14	33	5	0	30	50	21
2019	Human resources	44	8	8	8	24	8	0	56	35	10
2019	Project management	0	9	27	36	27	0	0	9	64	11
2019	Other services to the public	37	18	20	7	18	0	0	55	25	18
2019	None of the above	21	0	7	29	43	0	0	21	71	14
2018	Communications or public affairs	0	12	28	18	42	0	0	12	60	15
2018	Administration and operations	15	19	15	11	31	7	0	37	46	20
2018	Other services to the public	12	42	0	0	46	0	0	54	46	10
2018	None of the above	23	5	18	31	23	0	0	28	54	12
2017	Client contact centre	28	27	12	0	7	27	0	75	9	12
2017	Communications or public affairs	8	57	18	17	0	0	0	65	17	12
2017	Administration and operations	22	36	9	14	15	5	0	60	30	20
2017	Project management	7	30	33	15	0	14	0	44	17	13
2017	None of the above	21	30	31	8	8	0	2	53	16	25
2014	Client contact centre	14	44	23	9	9	0	0	58	19	12
2014	Communications or public affairs	25	43	7	25	0	0	0	68	25	13
2014	Administration and operations	25	42	12	11	5	5	0	71	17	25
2014	Other services to the public	33	20	25	8	9	5	0	56	18	14
2014	None of the above	22	30	17	15	10	7	0	55	26	17

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	5	5	10	21	0	0	64	31	12
2019	Administration and operations	10	24	14	29	19	5	0	35	50	21
2019	Human resources	52	0	0	16	24	8	0	56	44	10
2019	Project management	0	18	9	45	27	0	0	18	73	11
2019	Other services to the public	12	20	25	36	4	4	0	33	41	18
2019	None of the above	0	14	21	21	43	0	0	14	64	14
2018	Communications or public affairs	0	23	6	29	42	0	0	23	71	15
2018	Administration and operations	8	30	4	27	31	0	0	38	58	20
2018	Other services to the public	12	24	18	7	39	0	0	37	46	10
2018	None of the above	20	5	25	14	35	0	0	25	50	11
2017	Client contact centre	41	32	0	13	7	7	0	78	22	12
2017	Communications or public affairs	16	59	16	8	0	0	0	76	8	12
2017	Administration and operations	25	36	10	19	5	5	0	65	25	20
2017	Project management	15	23	16	32	7	7	0	41	42	13
2017	None of the above	15	29	24	13	10	3	6	48	25	25
2014	Client contact centre	8	49	33	0	9	0	0	58	9	12
2014	Communications or public affairs	14	42	29	7	7	0	0	57	14	13
2014	Administration and operations	25	42	14	11	4	5	0	71	15	25
2014	Other services to the public	25	46	24	6	0	0	0	70	6	14
2014	None of the above	24	25	27	20	5	0	0	49	25	17

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	77	18	0	5	95	5	12
2019	Administration and operations	76	10	10	5	86	5	21
2019	Human resources	68	32	0	0	100	0	10
2019	Project management	64	27	9	0	91	0	11
2019	Other services to the public	75	25	0	0	100	0	18
2019	None of the above	57	29	14	0	86	0	14

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	5	5	16	10	0	69	26	12
2019	Administration and operations	19	52	10	10	10	0	71	19	21
2019	Human resources	32	44	8	8	8	0	76	16	10
2019	Project management	9	18	27	36	9	0	27	45	11
2019	Other services to the public	41	41	7	4	7	0	82	11	18
2019	None of the above	29	29	7	14	21	0	57	36	14
2018	Communications or public affairs	0	34	12	18	36	0	34	54	15
2018	Administration and operations	19	23	31	19	8	0	42	27	20
2018	Other services to the public	12	36	12	14	25	0	49	39	10
2018	None of the above	23	23	31	9	14	0	46	23	12
2017	Client contact centre	68	25	0	0	7	0	93	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	49	22	9	11	5	5	75	16	20
2017	Project management	39	30	23	7	0	0	69	7	13
2017	None of the above	36	41	12	12	0	0	76	12	25
2014	Client contact centre	29	43	27	0	0	0	73	0	12
2014	Communications or public affairs	32	46	14	7	0	0	78	7	13
2014	Administration and operations	46	49	0	0	0	5	100	0	25
2014	Other services to the public	36	37	20	8	0	0	72	8	14
2014	None of the above	41	34	20	0	5	0	75	5	17

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	23	41	10	16	10	0	64	26	12
2019	Administration and operations	19	29	5	24	19	5	50	45	21
2019	Human resources	8	16	28	24	16	8	26	44	10
2019	Project management	0	0	45	27	27	0	0	55	11
2019	Other services to the public	25	38	4	23	7	4	65	32	18
2019	None of the above	14	43	14	21	7	0	57	29	14

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	39	5	10	0	0	0	84	10	12
2019	Administration and operations	38	29	10	19	5	0	0	67	24	21
2019	Human resources	68	16	0	0	16	0	0	84	16	10
2019	Project management	36	36	18	9	0	0	0	73	9	11
2019	Other services to the public	41	15	11	33	0	0	0	56	33	17
2019	None of the above	50	21	14	14	0	0	0	71	14	14
2018	Communications or public affairs	17	35	0	18	18	12	0	59	41	15
2018	Administration and operations	11	50	4	27	4	4	0	64	32	20
2018	Other services to the public	30	44	7	7	12	0	0	74	19	10
2018	None of the above	18	32	9	32	9	0	0	50	41	12
2017	Client contact centre	41	45	7	7	0	0	0	86	7	12
2017	Communications or public affairs	65	16	10	0	0	8	0	89	0	12
2017	Administration and operations	67	11	9	0	5	9	0	85	5	20
2017	Project management	38	30	17	7	0	7	0	73	8	13
2017	None of the above	53	19	23	5	0	0	0	72	5	25
2014	Client contact centre	25	61	0	0	0	14	0	100	0	12
2014	Communications or public affairs	57	29	14	0	0	0	0	86	0	13
2014	Administration and operations	58	37	5	0	0	0	0	95	0	25
2014	Other services to the public	30	30	17	0	9	8	5	69	10	14
2014	None of the above	46	29	8	12	5	0	0	75	17	17

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	5	10	10	5	0	0	74	16	12
2019	Administration and operations	24	38	10	19	10	0	0	62	29	21
2019	Human resources	24	24	36	8	8	0	0	48	16	10
2019	Project management	9	36	45	9	0	0	0	45	9	11
2019	Other services to the public	36	38	11	4	0	12	0	84	4	18
2019	None of the above	29	29	21	14	7	0	0	57	21	14
2018	Communications or public affairs	23	23	18	12	24	0	0	46	36	15
2018	Administration and operations	20	20	24	8	20	4	4	43	31	19
2018	Other services to the public	30	44	0	14	12	0	0	74	26	10
2018	None of the above	23	23	31	14	9	0	0	46	23	12

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	28	23	33	5	10	0	0	51	16	12
2019	Administration and operations	14	24	19	24	5	10	5	44	33	21
2019	Human resources	44	8	8	8	24	0	8	56	35	10
2019	Project management	0	9	45	36	9	0	0	9	45	11
2019	Other services to the public	28	22	11	7	12	20	0	62	24	18
2019	None of the above	7	21	21	29	7	7	7	33	42	14
2018	Communications or public affairs	0	17	17	24	24	12	6	21	58	15
2018	Administration and operations	0	15	31	15	27	7	4	17	48	20
2018	Other services to the public	30	26	19	7	19	0	0	56	26	10
2018	None of the above	18	13	9	28	18	5	9	36	53	12
2017	Client contact centre	15	34	8	29	0	6	8	57	33	11
2017	Communications or public affairs	16	24	35	0	0	8	16	54	0	12
2017	Administration and operations	30	9	10	9	23	15	5	48	39	20
2017	Project management	16	22	25	7	7	23	0	49	19	13
2017	None of the above	40	16	15	12	6	7	3	62	20	25
2014	Client contact centre	0	66	0	12	0	22	0	85	15	12
2014	Communications or public affairs	25	32	14	22	0	0	7	61	23	13
2014	Administration and operations	37	21	11	16	12	4	0	60	29	25
2014	Other services to the public	30	14	23	5	8	11	8	55	17	14
2014	None of the above	20	29	12	17	8	5	10	57	29	17

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	23	31	5	0	0	0	64	5	12
2019	Administration and operations	14	38	14	24	5	5	0	55	30	21
2019	Project management	9	27	36	27	0	0	0	36	27	11
2019	Other services to the public	28	11	25	7	0	16	12	55	10	18
2019	None of the above	36	29	7	29	0	0	0	64	29	14
2018	Communications or public affairs	0	29	0	42	23	6	0	31	69	15
2018	Administration and operations	23	19	31	4	16	7	0	45	21	20
2018	Other services to the public	0	49	12	39	0	0	0	49	39	10
2018	None of the above	18	27	18	14	18	5	0	47	34	12
2017	Client contact centre	31	47	14	0	7	0	0	79	7	11
2017	Communications or public affairs	49	24	8	8	10	0	0	73	19	12
2017	Administration and operations	48	10	9	23	11	0	0	58	33	20
2017	Project management	7	55	16	0	15	7	0	67	16	13
2017	None of the above	43	22	23	5	8	0	0	65	12	25
2014	Client contact centre	9	85	0	6	0	0	0	94	6	12
2014	Communications or public affairs	39	39	7	7	7	0	0	78	14	13
2014	Administration and operations	44	7	21	19	4	5	0	54	24	25
2014	Other services to the public	22	25	14	22	9	8	0	51	33	14
2014	None of the above	31	22	17	12	5	5	8	61	20	17

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	23	36	10	21	10	0	0	59	31	12
2019	Administration and operations	14	29	14	19	14	10	0	47	37	21
2019	Human resources	24	44	8	24	0	0	0	68	24	10
2019	Project management	9	27	9	18	27	0	9	40	50	11
2019	Other services to the public	25	18	30	11	4	0	12	49	16	18
2019	None of the above	29	21	7	14	29	0	0	50	43	14
2018	Communications or public affairs	0	6	12	29	53	0	0	6	82	15
2018	Administration and operations	15	15	11	16	35	0	7	33	55	20
2018	Other services to the public	19	30	0	14	37	0	0	49	51	10
2018	None of the above	18	5	27	14	27	0	9	25	45	12
2017	Client contact centre	18	7	0	7	24	0	44	46	54	12
2017	Communications or public affairs	8	8	25	24	27	0	8	18	55	12
2017	Administration and operations	18	4	5	35	28	5	4	25	70	20
2017	Project management	7	25	22	16	23	7	0	34	42	13
2017	None of the above	19	12	14	27	18	0	9	35	50	25
2014	Client contact centre	8	38	33	21	0	0	0	46	21	12
2014	Communications or public affairs	0	29	10	32	22	0	7	31	58	13
2014	Administration and operations	16	0	21	21	32	5	5	18	59	25
2014	Other services to the public	22	14	9	16	17	13	8	46	43	14
2014	None of the above	7	14	15	29	17	5	12	26	55	17

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	16	28	5	0	0	67	5	12
2019	Administration and operations	48	29	0	19	0	5	80	20	21
2019	Human resources	68	16	0	8	8	0	84	16	10
2019	Project management	55	18	27	0	0	0	73	0	11
2019	Other services to the public	43	34	20	4	0	0	77	4	18
2019	None of the above	79	7	14	0	0	0	86	0	14

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	61	18	10	5	0	5	84	5	12
2019	Administration and operations	81	5	0	0	5	10	95	5	21
2019	Human resources	52	16	0	16	0	16	81	19	10
2019	Project management	64	9	0	9	9	9	80	20	11
2019	Other services to the public	54	16	20	0	4	7	75	4	18
2019	None of the above	64	7	7	14	0	7	77	15	14

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	0	5	5	0	5	0	89	5	12
2019	Administration and operations	57	14	14	10	0	0	5	75	10	21
2019	Human resources	48	36	8	0	8	0	0	84	8	10
2019	Project management	55	27	9	0	0	0	9	90	0	11
2019	Other services to the public	34	30	32	0	4	0	0	64	4	18
2019	None of the above	46	23	15	8	0	8	0	75	8	13

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	0	5	0	5	5	0	88	6	11
2019	Administration and operations	52	19	5	10	5	5	5	79	16	21
2019	Human resources	68	8	8	0	8	0	8	83	9	10
2019	Project management	36	27	9	0	18	0	9	70	20	11
2019	Other services to the public	39	34	16	4	4	4	0	76	7	18
2019	None of the above	50	7	29	0	0	14	0	67	0	14

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	0	10	5	0	0	0	84	5	12
2019	Administration and operations	52	10	14	0	0	10	14	81	0	21
2019	Human resources	84	8	0	0	0	0	8	100	0	10
2019	Project management	60	10	10	10	0	0	10	78	11	10
2019	Other services to the public	62	11	7	4	16	0	0	73	20	18
2019	None of the above	57	7	14	0	0	21	0	82	0	14

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	72	28	0	0	0	0	100	0	12
2019	Administration and operations	80	5	5	0	5	5	94	0	20
2019	Human resources	84	16	0	0	0	0	100	0	10
2019	Project management	64	9	9	9	0	9	80	10	11
2019	Other services to the public	70	20	4	4	0	4	93	4	18
2019	None of the above	93	0	7	0	0	0	93	0	14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	100	0	0	0	0	0	100	0	12
2019	Administration and operations	86	5	0	0	5	5	95	5	21
2019	Human resources	92	0	8	0	0	0	92	0	10
2019	Project management	82	0	9	9	0	0	82	9	11
2019	Other services to the public	89	7	0	0	0	4	100	0	18
2019	None of the above	79	7	14	0	0	0	86	0	14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	100	0	0	0	0	0	100	0	12
2019	Administration and operations	81	5	0	0	5	10	95	5	21
2019	Human resources	84	0	16	0	0	0	84	0	10
2019	Project management	82	0	9	0	0	9	90	0	11
2019	Other services to the public	86	4	0	4	0	7	96	4	18
2019	None of the above	86	7	7	0	0	0	93	0	14

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	28	67	0	5	0	0	0	95	5	12
2019	Administration and operations	29	29	24	5	5	5	5	63	11	21
2019	Human resources	32	44	16	0	8	0	0	76	8	10
2019	Project management	10	50	30	10	0	0	0	60	10	10
2019	Other services to the public	20	41	11	28	0	0	0	61	28	18
2019	None of the above	14	57	29	0	0	0	0	71	0	14
2018	Communications or public affairs	0	52	24	18	6	0	0	52	24	15
2018	Administration and operations	31	15	23	8	19	4	0	48	28	20
2018	Other services to the public	30	38	0	20	12	0	0	68	32	10
2018	None of the above	18	46	18	9	9	0	0	64	18	12
2017	Client contact centre	30	38	18	14	0	0	0	68	14	12
2017	Communications or public affairs	33	41	18	8	0	0	0	73	8	12
2017	Administration and operations	34	41	0	6	14	5	0	79	21	20
2017	Project management	30	23	25	15	7	0	0	53	22	13
2017	None of the above	28	45	16	0	6	0	5	77	7	25

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	39	5	0	10	0	84	10	12
2019	Administration and operations	33	38	10	5	10	5	75	15	21
2019	Human resources	60	8	8	8	8	8	74	17	10
2019	Project management	18	27	45	9	0	0	45	9	11
2019	Other services to the public	30	30	36	4	0	0	61	4	18
2019	None of the above	50	29	14	7	0	0	79	7	14
2018	Communications or public affairs	29	41	18	6	0	6	75	6	15
2018	Administration and operations	27	31	8	12	7	15	68	23	20
2018	Other services to the public	42	32	7	19	0	0	74	19	10
2018	None of the above	23	32	27	9	9	0	55	18	12
2017	Client contact centre	81	5	7	0	7	0	86	7	12
2017	Communications or public affairs	49	51	0	0	0	0	100	0	12
2017	Administration and operations	48	39	5	5	4	0	86	9	20
2017	Project management	30	61	9	0	0	0	91	0	13
2017	None of the above	52	30	5	14	0	0	82	14	25
2014	Client contact centre	29	57	14	0	0	0	86	0	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	53	35	9	4	0	0	88	4	25
2014	Other services to the public	30	39	14	8	0	8	76	9	14
2014	None of the above	39	52	5	0	0	5	95	0	17

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	21	5	0	5	5	0	89	5	12
2019	Administration and operations	38	33	14	5	10	0	0	71	14	21
2019	Human resources	40	52	0	8	0	0	0	92	8	10
2019	Project management	18	9	55	0	9	0	9	30	10	11
2019	Other services to the public	32	45	4	16	0	4	0	80	17	18
2019	None of the above	29	43	7	7	0	14	0	83	8	14
2018	Communications or public affairs	31	44	13	6	0	6	0	80	7	14
2018	Administration and operations	27	31	12	19	0	11	0	65	22	20
2018	Other services to the public	49	32	19	0	0	0	0	81	0	10
2018	None of the above	18	41	23	9	9	0	0	59	18	12
2017	Client contact centre	30	50	0	7	0	13	0	92	8	12
2017	Communications or public affairs	65	8	27	0	0	0	0	73	0	12
2017	Administration and operations	53	23	11	9	4	0	0	76	14	20
2017	Project management	30	32	38	0	0	0	0	62	0	13
2017	None of the above	41	25	20	15	0	0	0	65	15	25
2014	Client contact centre	20	66	14	0	0	0	0	86	0	12
2014	Communications or public affairs	64	7	14	7	0	0	7	77	8	13
2014	Administration and operations	53	35	12	0	0	0	0	88	0	25
2014	Other services to the public	52	31	17	0	0	0	0	83	0	14
2014	None of the above	34	46	8	0	0	5	8	91	0	17

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	21	16	0	0	84	0	12
2019	Administration and operations	33	43	0	14	10	76	24	21
2019	Project management	45	27	18	9	0	73	9	11
2019	Other services to the public	48	23	28	0	0	72	0	18
2019	None of the above	50	21	14	14	0	71	14	14
2018	Communications or public affairs	17	35	12	18	18	52	36	15
2018	Administration and operations	30	39	8	8	15	69	23	20
2018	Other services to the public	49	25	14	12	0	74	12	10
2018	None of the above	23	36	27	5	9	59	14	12
2017	Client contact centre	75	18	0	7	0	93	7	12
2017	Communications or public affairs	57	43	0	0	0	100	0	12
2017	Administration and operations	53	27	11	5	4	80	9	20
2017	Project management	69	16	7	7	0	85	7	13
2017	None of the above	66	23	8	3	0	89	3	25
2014	Client contact centre	29	57	14	0	0	86	0	12
2014	Communications or public affairs	86	14	0	0	0	100	0	13
2014	Administration and operations	55	42	4	0	0	96	0	25
2014	Other services to the public	44	30	26	0	0	74	0	14
2014	None of the above	69	22	5	0	5	90	5	17

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	16	0	21	5	0	0	74	26	12
2019	Administration and operations	29	29	19	19	5	0	0	57	24	21
2019	Human resources	52	24	0	8	16	0	0	76	24	10
2019	Project management	36	18	9	18	18	0	0	55	36	11
2019	Other services to the public	59	30	4	7	0	0	0	89	7	18
2019	None of the above	43	21	14	14	7	0	0	64	21	14
2018	Communications or public affairs	23	23	12	12	30	0	0	46	42	15
2018	Administration and operations	30	23	15	15	12	0	4	56	28	20
2018	Other services to the public	42	19	0	20	19	0	0	61	39	10
2018	None of the above	23	23	36	9	9	0	0	46	18	12
2017	Client contact centre	68	25	0	7	0	0	0	93	7	12
2017	Communications or public affairs	73	16	10	0	0	0	0	90	0	12
2017	Administration and operations	49	27	4	10	5	5	0	80	16	20
2017	Project management	52	25	16	7	0	0	0	77	7	13
2017	None of the above	54	32	11	3	0	0	0	86	3	25
2014	Client contact centre	24	67	9	0	0	0	0	91	0	12
2014	Communications or public affairs	71	22	7	0	0	0	0	93	0	13
2014	Administration and operations	44	35	4	4	9	5	0	83	13	25
2014	Other services to the public	52	25	14	0	9	0	0	77	9	14
2014	None of the above	49	29	17	0	5	0	0	78	5	17

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	16	0	21	5	0	74	26	12
2019	Administration and operations	33	24	14	24	5	0	57	29	21
2019	Project management	36	9	27	27	0	0	45	27	11
2019	Other services to the public	52	34	11	4	0	0	86	4	18
2019	None of the above	43	21	14	21	0	0	64	21	14
2018	Communications or public affairs	17	23	12	18	30	0	40	48	15
2018	Administration and operations	19	23	27	11	16	4	44	28	20
2018	Other services to the public	30	31	0	20	19	0	61	39	10
2018	None of the above	23	32	31	5	9	0	55	14	12
2017	Client contact centre	68	18	7	7	0	0	86	7	12
2017	Communications or public affairs	62	27	11	0	0	0	89	0	11
2017	Administration and operations	49	31	0	9	11	0	80	20	20
2017	Project management	45	32	16	7	0	0	77	7	13
2017	None of the above	45	40	15	0	0	0	85	0	25
2014	Client contact centre	24	67	9	0	0	0	91	0	12
2014	Communications or public affairs	71	29	0	0	0	0	100	0	13
2014	Administration and operations	48	30	14	0	9	0	78	9	25
2014	Other services to the public	44	25	22	0	9	0	69	9	14
2014	None of the above	53	29	12	0	5	0	83	5	17

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	16	33	10	0	0	0	56	10	12
2019	Administration and operations	24	38	14	19	5	0	0	62	24	21
2019	Human resources	60	16	16	8	0	0	0	76	8	10
2019	Project management	55	18	18	9	0	0	0	73	9	11
2019	Other services to the public	52	22	20	7	0	0	0	73	7	18
2019	None of the above	14	57	14	7	0	7	0	77	8	14
2018	Communications or public affairs	12	35	0	11	30	12	0	53	47	15
2018	Administration and operations	38	15	15	15	16	0	0	53	31	20
2018	Other services to the public	49	26	0	0	25	0	0	75	25	10
2018	None of the above	32	19	22	0	9	9	9	62	11	12
2017	Client contact centre	28	12	27	0	7	27	0	55	9	12
2017	Communications or public affairs	81	8	0	10	0	0	0	90	10	12
2017	Administration and operations	53	18	13	5	10	0	0	71	15	20
2017	Project management	37	48	7	7	0	0	0	85	7	13
2017	None of the above	38	36	6	6	9	0	5	78	16	25
2014	Client contact centre	24	76	0	0	0	0	0	100	0	12
2014	Communications or public affairs	78	14	7	0	0	0	0	93	0	13
2014	Administration and operations	44	25	4	11	9	9	0	75	21	25
2014	Other services to the public	52	20	0	6	0	13	9	93	7	14
2014	None of the above	56	10	10	8	5	5	7	75	14	17

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Communications or public affairs	21	41	39	12
2019	Administration and operations	29	19	52	21
2019	Human resources	44	40	16	10
2019	Project management	0	18	82	11
2019	Other services to the public	39	11	50	18
2019	None of the above	14	29	57	14
2018	Communications or public affairs	36	6	58	15
2018	Administration and operations	43	31	27	20
2018	None of the above	13	55	32	12
2017	Client contact centre	63	19	18	12
2017	Communications or public affairs	0	49	51	12
2017	Administration and operations	37	33	30	20
2017	Project management	38	41	22	13
2017	None of the above	29	54	18	25
2014	Client contact centre	0	80	20	12
2014	Communications or public affairs	18	46	36	13
2014	Administration and operations	19	49	32	25
2014	Other services to the public	6	49	45	14
2014	None of the above	32	34	34	17

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	33	10	10	0	0	0	79	10	12
2019	Administration and operations	24	43	14	5	5	0	10	74	11	21
2019	Human resources	40	16	28	0	8	0	8	61	9	10
2019	Project management	36	36	18	0	0	9	0	80	0	11
2019	Other services to the public	12	29	20	4	16	4	16	51	24	18
2019	None of the above	14	64	7	14	0	0	0	79	14	14

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	10	10	10	0	0	79	10	12
2019	Administration and operations	33	48	5	0	5	10	94	0	21
2019	Human resources	60	24	0	0	8	8	100	0	10
2019	Project management	64	18	9	0	9	0	90	0	11
2019	Other services to the public	43	18	11	0	12	16	85	0	18
2019	None of the above	57	43	0	0	0	0	100	0	14

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	24	76	21
2018	Communications or public affairs	35	65	15
2018	Administration and operations	35	65	20

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	39	61	12
2019	Administration and operations	38	62	21
2019	Other services to the public	18	82	18
2019	None of the above	43	57	14

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	23	16	5	10	5	0	67	16	12
2019	Administration and operations	14	19	10	14	10	29	5	50	36	21
2019	Human resources	16	8	36	8	16	16	0	29	29	10
2019	Project management	9	9	55	9	9	9	0	20	20	11
2019	Other services to the public	4	27	14	4	12	20	20	50	26	18
2019	None of the above	7	7	36	7	14	21	7	20	30	14
2018	Communications or public affairs	0	17	0	12	30	24	17	29	71	15
2018	Administration and operations	7	19	8	15	23	15	12	36	53	20
2018	None of the above	13	31	14	9	14	19	0	55	28	12
2017	Client contact centre	31	7	5	7	0	45	5	76	14	12
2017	Communications or public affairs	8	0	35	0	0	57	0	19	0	12
2017	Administration and operations	13	4	18	0	14	25	26	36	28	20
2017	Project management	7	15	25	7	0	39	7	41	14	13
2017	None of the above	30	27	12	10	0	7	14	72	13	25
2014	Client contact centre	6	57	15	0	0	14	8	81	0	12
2014	Communications or public affairs	17	32	29	7	0	7	7	58	8	13
2014	Administration and operations	16	21	17	7	7	23	9	54	21	25
2014	Other services to the public	9	12	20	18	0	30	12	36	31	13
2014	None of the above	13	28	0	5	0	22	33	89	11	17

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	23	16	16	5	0	0	64	21	12
2019	Administration and operations	24	33	14	14	10	5	0	60	25	21
2019	Human resources	32	52	0	0	16	0	0	84	16	10
2019	Project management	9	18	36	18	9	9	0	30	30	11
2019	Other services to the public	23	30	11	7	0	16	12	75	10	18
2019	None of the above	23	31	38	8	0	0	0	54	8	13
2018	Communications or public affairs	0	34	12	6	42	6	0	36	51	15
2018	Administration and operations	19	11	12	16	15	27	0	41	43	20
2018	None of the above	18	27	27	14	9	5	0	47	24	12
2017	Client contact centre	41	27	5	14	0	13	0	78	16	12
2017	Communications or public affairs	24	41	27	0	0	8	0	71	0	12
2017	Administration and operations	47	11	18	5	9	10	0	65	15	20
2017	Project management	16	37	16	7	0	23	0	70	10	13
2017	None of the above	51	23	12	10	0	0	3	77	11	25
2014	Client contact centre	6	66	6	0	0	22	0	93	0	12
2014	Communications or public affairs	42	36	22	0	0	0	0	78	0	13
2014	Administration and operations	34	30	19	4	4	10	0	71	8	25
2014	Other services to the public	18	30	28	9	0	15	0	56	10	13
2014	None of the above	45	22	16	0	0	12	5	80	0	17

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	11
2019	None of the above	100	14
2018	Communications or public affairs	100	15
2018	Other services to the public	100	10

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	5	21	5	0	28	0	64	7	12
2019	Administration and operations	19	19	10	5	5	33	10	67	17	21
2019	Human resources	8	8	44	8	8	24	0	21	21	10
2019	Project management	18	0	55	0	0	27	0	25	0	11
2019	Other services to the public	7	32	18	0	0	27	16	68	0	18
2019	None of the above	0	14	50	0	0	29	7	22	0	14
2018	Communications or public affairs	0	17	24	0	6	47	6	36	13	15
2018	Administration and operations	7	15	31	0	11	27	8	35	18	20
2018	None of the above	13	31	23	5	9	19	0	55	17	12
2017	Client contact centre	31	25	0	7	0	18	18	89	11	12
2017	Communications or public affairs	8	8	43	0	0	32	8	28	0	12
2017	Administration and operations	18	4	18	0	14	16	30	41	25	20
2017	Project management	0	7	16	16	0	46	14	19	41	13
2017	None of the above	23	18	26	4	0	15	14	57	6	25
2014	Client contact centre	0	47	15	0	0	38	0	76	0	12
2014	Communications or public affairs	25	14	29	0	0	7	25	58	0	13
2014	Administration and operations	11	35	14	0	0	26	14	76	0	25
2014	Other services to the public	16	11	9	8	0	33	23	61	18	14
2014	None of the above	22	15	12	0	5	28	17	68	9	17

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	5	16	5	5	10	0	71	12	12
2019	Administration and operations	43	24	14	5	5	10	0	74	11	21
2019	Human resources	44	32	8	16	0	0	0	76	16	10
2019	Project management	18	9	55	0	0	18	0	33	0	11
2019	Other services to the public	39	22	7	0	0	20	12	89	0	18
2019	None of the above	36	29	36	0	0	0	0	64	0	14
2018	Communications or public affairs	6	40	18	12	6	18	0	56	22	15
2018	Administration and operations	26	12	20	0	11	31	0	55	16	20
2018	None of the above	18	36	32	0	9	5	0	57	10	12
2017	Client contact centre	44	49	0	7	0	0	0	93	7	12
2017	Communications or public affairs	24	41	19	0	0	16	0	78	0	12
2017	Administration and operations	43	14	20	0	9	9	5	67	11	20
2017	Project management	30	16	23	16	0	15	0	54	19	13
2017	None of the above	51	20	22	0	0	0	7	76	0	25
2014	Client contact centre	6	72	0	0	0	22	0	100	0	12
2014	Communications or public affairs	42	29	22	0	0	0	7	77	0	13
2014	Administration and operations	34	47	7	4	0	9	0	88	4	25
2014	Other services to the public	30	39	9	8	0	14	0	80	9	14
2014	None of the above	54	0	12	0	5	28	0	76	7	17

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	67	10	18	0	5	0	77	5	12
2019	Administration and operations	52	24	14	10	0	0	76	10	21
2019	Human resources	60	16	16	0	8	0	76	8	10
2019	Project management	36	36	0	9	18	0	73	27	11
2019	Other services to the public	4	34	52	4	4	4	39	7	18
2019	None of the above	79	7	0	7	7	0	86	14	14
2018	Communications or public affairs	53	20	13	0	13	0	73	13	14
2018	Administration and operations	54	19	4	19	4	0	73	23	20
2018	Other services to the public	69	24	0	0	7	0	93	7	10
2018	None of the above	40	23	14	5	9	9	69	15	12
2017	Client contact centre	35	19	33	0	13	0	53	13	12
2017	Communications or public affairs	24	27	17	16	8	8	55	26	12
2017	Administration and operations	55	21	6	9	5	5	79	15	20
2017	Project management	61	23	16	0	0	0	84	0	13
2017	None of the above	55	26	3	8	8	0	81	15	25

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	53	16	5	10	0	0	69	16	12
2019	Administration and operations	33	29	14	24	0	0	0	62	24	21
2019	Human resources	0	24	36	24	16	0	0	24	40	10
2019	Project management	27	9	27	36	0	0	0	36	36	11
2019	Other services to the public	23	27	14	36	0	0	0	50	36	18
2019	None of the above	21	50	14	14	0	0	0	71	14	14
2018	Communications or public affairs	12	0	47	17	24	0	0	12	41	15
2018	Administration and operations	27	27	23	15	8	0	0	54	23	20
2018	Other services to the public	55	0	38	7	0	0	0	55	7	10
2018	None of the above	18	19	27	27	0	9	0	40	30	12
2017	Client contact centre	13	56	18	7	5	0	0	70	12	12
2017	Communications or public affairs	0	8	16	67	8	0	0	8	76	12
2017	Administration and operations	40	18	23	9	4	0	5	61	14	20
2017	Project management	16	23	38	23	0	0	0	39	23	13
2017	None of the above	31	22	8	22	16	0	0	54	38	25

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	18	21	5	5	0	0	69	10	12
2019	Administration and operations	48	10	29	10	0	0	5	60	10	21
2019	Human resources	8	52	8	16	16	0	0	60	32	10
2019	Project management	18	18	9	36	9	0	9	40	50	11
2019	Other services to the public	55	14	4	20	4	0	4	72	24	18
2019	None of the above	50	14	14	21	0	0	0	64	21	14
2018	Communications or public affairs	6	12	29	35	18	0	0	18	53	15
2018	Administration and operations	30	16	27	11	12	0	4	48	24	20
2018	Other services to the public	31	43	26	0	0	0	0	74	0	10
2018	None of the above	27	27	19	18	0	9	0	59	20	12
2017	Client contact centre	52	13	10	7	18	0	0	65	25	12
2017	Communications or public affairs	0	8	35	41	16	0	0	8	57	12
2017	Administration and operations	35	33	9	4	4	0	14	80	10	20
2017	Project management	16	61	0	7	16	0	0	77	23	13
2017	None of the above	42	25	14	16	4	0	0	67	20	24

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	5	28	5	16	0	0	51	21	12
2019	Administration and operations	38	24	24	10	0	0	5	65	10	21
2019	Human resources	0	24	36	8	32	0	0	24	40	10
2019	Project management	9	36	18	18	9	0	9	50	30	11
2019	Other services to the public	4	30	50	16	0	0	0	34	16	18
2019	None of the above	29	50	7	14	0	0	0	79	14	14
2018	Communications or public affairs	6	29	23	12	30	0	0	35	42	15
2018	Administration and operations	23	16	27	11	12	7	4	44	26	20
2018	Other services to the public	19	20	37	12	0	0	12	44	14	10
2018	None of the above	27	14	41	9	0	9	0	45	10	12
2017	Client contact centre	7	43	23	27	0	0	0	50	27	12
2017	Communications or public affairs	0	35	24	24	17	0	0	35	41	12
2017	Administration and operations	46	22	9	4	9	5	5	75	15	20
2017	Project management	14	31	41	14	0	0	0	45	14	13
2017	None of the above	26	23	16	12	23	0	0	49	35	25

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	23	16	5	10	0	0	69	16	12
2019	Administration and operations	30	35	15	15	0	0	5	68	16	20
2019	Human resources	16	36	24	0	24	0	0	52	24	10
2019	Project management	36	18	9	9	18	0	9	60	30	11
2019	Other services to the public	34	22	28	12	4	0	0	56	16	18
2019	None of the above	50	36	0	14	0	0	0	86	14	14
2018	Communications or public affairs	20	33	7	20	13	0	7	57	36	14
2018	Administration and operations	38	16	4	15	11	0	15	64	32	20
2018	Other services to the public	44	37	0	7	0	0	12	92	8	10
2018	None of the above	32	14	13	18	9	9	5	53	32	12
2017	Client contact centre	52	13	23	7	5	0	0	65	12	12
2017	Communications or public affairs	27	20	27	27	0	0	0	47	27	11
2017	Administration and operations	50	19	13	0	4	0	14	80	5	20
2017	Project management	71	7	7	0	7	0	7	84	8	13
2017	None of the above	42	9	7	14	27	0	0	51	42	25

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	46	33	10	10	0	46	21	12
2019	Administration and operations	29	19	29	14	5	5	50	20	21
2019	Human resources	24	44	0	8	24	0	68	32	10
2019	Project management	9	36	27	9	18	0	45	27	11
2019	Other services to the public	23	48	14	7	7	0	71	14	18
2019	None of the above	57	7	29	7	0	0	64	7	14
2018	Communications or public affairs	26	13	20	20	20	0	39	40	14
2018	Administration and operations	23	31	11	12	15	7	58	29	20
2018	Other services to the public	49	19	19	14	0	0	68	14	10
2018	None of the above	27	0	32	23	18	0	27	41	12
2017	Client contact centre	25	56	12	0	7	0	81	7	12
2017	Communications or public affairs	16	35	24	17	8	0	51	25	12
2017	Administration and operations	55	35	5	5	0	0	90	5	19
2017	Project management	49	27	8	9	8	0	75	17	12
2017	None of the above	42	12	7	20	19	0	54	39	25

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	54	16	5	0	0	0	78	5	11
2019	Administration and operations	43	24	19	0	10	0	5	70	10	21
2019	Human resources	32	60	0	8	0	0	0	92	8	10
2019	Project management	9	27	27	36	0	0	0	36	36	11
2019	Other services to the public	43	43	14	0	0	0	0	86	0	18
2019	None of the above	29	43	14	0	7	7	0	77	8	14
2018	Communications or public affairs	12	35	29	18	6	0	0	47	24	15
2018	Administration and operations	27	11	19	16	19	0	7	41	38	20
2018	Other services to the public	19	19	38	0	12	0	12	43	14	10
2018	None of the above	27	33	9	22	9	0	0	60	31	12
2017	Client contact centre	61	5	27	7	0	0	0	67	7	12
2017	Communications or public affairs	24	43	24	0	0	8	0	73	0	12
2017	Administration and operations	40	23	6	10	5	0	16	76	17	19
2017	Project management	33	42	16	9	0	0	0	75	9	12
2017	None of the above	48	8	20	18	6	0	0	56	24	25

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	43	30	5	16	5	0	73	22	11
2019	Administration and operations	29	24	19	14	14	0	52	29	21
2019	Human resources	8	24	52	0	16	0	32	16	10
2019	Project management	0	18	36	36	9	0	18	45	11
2019	Other services to the public	46	22	20	4	7	0	68	11	17
2019	None of the above	21	29	29	14	0	7	54	15	14
2018	Communications or public affairs	0	0	23	41	36	0	0	77	15
2018	Administration and operations	19	12	19	19	19	11	35	44	20
2018	Other services to the public	18	33	19	19	0	12	57	21	10
2018	None of the above	18	33	31	9	9	0	51	18	12
2017	Client contact centre	56	13	5	7	5	13	80	14	12
2017	Communications or public affairs	24	16	43	16	0	0	41	16	12
2017	Administration and operations	36	23	21	0	9	11	67	10	19
2017	Project management	31	25	36	8	0	0	56	8	12
2017	None of the above	36	23	21	17	3	0	59	20	25

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	38	35	0	16	11	0	0	73	27	11
2019	Administration and operations	19	38	14	19	10	0	0	57	29	21
2019	Human resources	44	32	16	0	8	0	0	76	8	10
2019	Project management	9	18	45	9	18	0	0	27	27	11
2019	Other services to the public	52	27	7	7	7	0	0	78	14	18
2019	None of the above	36	29	7	7	14	0	7	69	23	14
2018	Communications or public affairs	11	6	11	30	42	0	0	17	72	15
2018	Administration and operations	24	12	16	16	20	0	12	41	41	19
2018	Other services to the public	19	31	14	24	12	0	0	50	36	10
2018	None of the above	27	23	32	9	9	0	0	50	18	12
2017	Client contact centre	50	13	10	7	7	0	13	73	16	12
2017	Communications or public affairs	41	24	27	0	0	8	0	71	0	12
2017	Administration and operations	55	10	10	5	16	0	5	69	21	19
2017	Project management	50	34	0	16	0	0	0	84	16	12
2017	None of the above	48	12	17	13	5	0	7	64	19	25

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	35	0	5	0	0	95	5	11
2019	Administration and operations	52	24	10	5	5	5	80	10	21
2019	Human resources	60	24	0	0	16	0	84	16	10
2019	Project management	27	27	27	18	0	0	55	18	11
2019	Other services to the public	66	14	20	0	0	0	80	0	18
2019	None of the above	64	21	0	14	0	0	86	14	14

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	16	43	0	0	0	0	57	0	11
2019	Administration and operations	52	33	10	0	0	0	5	90	0	21
2019	Human resources	24	60	8	8	0	0	0	84	8	10
2019	Project management	45	27	0	27	0	0	0	73	27	11
2019	Other services to the public	55	34	11	0	0	0	0	89	0	18
2019	None of the above	79	14	0	7	0	0	0	93	7	14
2018	Communications or public affairs	30	58	6	6	0	0	0	88	6	15
2018	Administration and operations	43	16	26	4	4	0	7	63	9	20
2018	Other services to the public	43	50	7	0	0	0	0	93	0	10
2018	None of the above	81	0	10	0	0	9	0	89	0	12
2017	Client contact centre	32	35	33	0	0	0	0	67	0	12
2017	Communications or public affairs	59	16	16	0	8	0	0	75	8	12
2017	Administration and operations	56	24	9	0	0	0	11	90	0	19
2017	Project management	58	42	0	0	0	0	0	100	0	12
2017	None of the above	66	15	11	8	0	0	0	81	8	25

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	30	5	0	0	0	95	0	11
2019	Administration and operations	52	19	19	5	0	5	75	5	21
2019	Human resources	92	0	0	0	8	0	92	8	10
2019	Project management	55	9	27	9	0	0	64	9	11
2019	Other services to the public	54	27	20	0	0	0	80	0	18
2019	None of the above	64	21	0	14	0	0	86	14	14
2018	Communications or public affairs	64	18	12	6	0	0	82	6	15
2018	Administration and operations	39	27	8	11	4	11	74	17	20
2018	Other services to the public	81	19	0	0	0	0	100	0	10
2018	None of the above	49	18	24	0	9	0	67	9	12
2017	Client contact centre	69	7	10	14	0	0	76	14	12
2017	Communications or public affairs	41	33	27	0	0	0	73	0	12
2017	Administration and operations	67	9	9	4	11	0	76	15	20
2017	Project management	68	23	0	9	0	0	91	9	13
2017	None of the above	59	17	16	8	0	0	76	8	25

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	81	19	0	0	0	100	0	11
2019	Administration and operations	81	0	0	5	14	94	6	21
2019	Human resources	92	0	0	8	0	92	8	10
2019	Project management	55	9	27	0	9	70	0	11
2019	Other services to the public	86	7	0	0	7	100	0	18
2019	None of the above	100	0	0	0	0	100	0	14
2018	Communications or public affairs	88	6	0	0	6	100	0	15
2018	Administration and operations	39	16	15	11	19	68	14	20
2018	Other services to the public	76	0	12	0	12	86	0	10
2018	None of the above	68	9	5	9	9	85	10	12

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	74	0	10	5	10	0	74	16	12
2019	Administration and operations	57	14	10	5	10	5	75	15	21
2019	Human resources	76	8	0	0	16	0	84	16	10
2019	Project management	55	18	9	18	0	0	73	18	11
2019	Other services to the public	62	25	12	0	0	0	88	0	18
2019	None of the above	64	29	7	0	0	0	93	0	14
2018	Communications or public affairs	46	7	13	13	20	0	53	34	14
2018	Administration and operations	53	8	4	8	15	11	69	26	20
2018	Other services to the public	81	7	12	0	0	0	88	0	10
2018	None of the above	54	32	5	0	9	0	86	9	12
2017	Client contact centre	81	7	7	5	0	0	88	5	12
2017	Communications or public affairs	100	0	0	0	0	0	100	0	12
2017	Administration and operations	67	9	10	5	4	5	80	10	20
2017	Project management	93	0	7	0	0	0	93	0	13
2017	None of the above	80	20	0	0	0	0	100	0	25

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	84	16	0	0	0	0	100	0	12
2019	Administration and operations	52	24	14	0	5	5	80	5	21
2019	Human resources	40	52	8	0	0	0	92	0	10
2019	Project management	45	36	18	0	0	0	82	0	11
2019	Other services to the public	34	50	16	0	0	0	84	0	18
2019	None of the above	57	29	14	0	0	0	86	0	14
2018	Communications or public affairs	54	24	22	0	0	0	78	0	15
2018	Administration and operations	50	12	11	8	7	11	70	17	20
2018	Other services to the public	32	56	12	0	0	0	88	0	10
2018	None of the above	54	28	0	9	9	0	82	18	12
2017	Client contact centre	70	25	5	0	0	0	95	0	12
2017	Communications or public affairs	67	33	0	0	0	0	100	0	12
2017	Administration and operations	61	14	5	0	11	10	83	12	19
2017	Project management	77	23	0	0	0	0	100	0	13
2017	None of the above	64	33	0	3	0	0	97	3	25

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	10	5	5	10	0	79	16	12
2019	Administration and operations	52	10	19	5	10	5	65	15	21
2019	Human resources	68	16	0	0	16	0	84	16	10
2019	Project management	36	9	36	9	9	0	45	18	11
2019	Other services to the public	59	18	23	0	0	0	77	0	18
2019	None of the above	57	14	21	7	0	0	71	7	14
2018	Communications or public affairs	18	17	23	24	18	0	35	42	15
2018	Administration and operations	39	7	11	8	23	11	52	35	20
2018	Other services to the public	67	20	0	0	12	0	88	12	10
2018	None of the above	42	18	13	18	9	0	60	27	12
2017	Client contact centre	68	13	7	12	0	0	81	12	12
2017	Communications or public affairs	73	19	8	0	0	0	92	0	12
2017	Administration and operations	49	13	9	15	4	9	69	21	20
2017	Project management	61	32	0	7	0	0	93	7	13
2017	None of the above	53	32	0	12	3	0	85	15	25

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	5	0	0	0	39	100	0	12
2019	Administration and operations	62	10	0	5	0	24	94	6	21
2019	Human resources	68	8	0	0	0	24	100	0	10
2019	Project management	70	10	10	0	0	10	89	0	10
2019	Other services to the public	38	36	0	0	0	27	100	0	18
2019	None of the above	79	0	0	0	0	21	100	0	14
2018	Communications or public affairs	41	6	6	0	0	47	89	0	15
2018	Administration and operations	43	0	0	0	0	57	100	0	20
2018	Other services to the public	50	37	7	0	0	7	93	0	10
2018	None of the above	82	18	0	0	0	0	100	0	12
2017	Client contact centre	82	5	0	0	0	13	100	0	12
2017	Communications or public affairs	57	8	0	0	0	35	100	0	12
2017	Administration and operations	63	4	0	0	0	33	100	0	20
2017	Project management	78	7	7	0	0	7	92	0	13
2017	None of the above	60	20	3	0	3	15	93	4	25

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	72	23	0	5	0	0	95	5	12
2019	Administration and operations	76	14	5	0	0	5	95	0	21
2019	Human resources	84	8	8	0	0	0	92	0	10
2019	Project management	55	45	0	0	0	0	100	0	11
2019	Other services to the public	45	43	12	0	0	0	88	0	18
2019	None of the above	86	14	0	0	0	0	100	0	14
2018	Communications or public affairs	59	29	6	0	6	0	94	0	15
2018	Administration and operations	46	27	8	0	7	11	90	0	20
2018	Other services to the public	43	45	12	0	0	0	88	0	10
2018	None of the above	72	28	0	0	0	0	100	0	12
2017	Client contact centre	62	25	13	0	0	0	87	0	12
2017	Communications or public affairs	59	24	17	0	0	0	83	0	12
2017	Administration and operations	64	27	0	0	0	9	100	0	20
2017	Project management	70	30	0	0	0	0	100	0	13
2017	None of the above	76	24	0	0	0	0	100	0	25

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	72	18	5	5	0	0	0	90	5	12
2019	Administration and operations	81	10	0	5	0	0	5	95	5	21
2019	Human resources	56	16	0	0	28	0	0	72	28	10
2019	Project management	91	0	0	0	9	0	0	91	9	11
2019	Other services to the public	57	7	16	4	0	0	16	77	4	18
2019	None of the above	100	0	0	0	0	0	0	100	0	14
2018	Communications or public affairs	77	6	6	0	0	0	11	93	0	15
2018	Administration and operations	58	7	0	4	11	0	19	81	19	20
2018	Other services to the public	76	12	0	0	0	0	12	100	0	10
2018	None of the above	77	0	9	5	0	9	0	85	5	12
2017	Client contact centre	87	7	0	7	0	0	0	93	7	12
2017	Communications or public affairs	73	8	8	0	0	0	10	91	0	12
2017	Administration and operations	64	5	17	4	4	0	5	72	9	20
2017	Project management	75	0	0	25	0	0	0	75	25	13
2017	None of the above	86	14	0	0	0	0	0	100	0	25

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	56	23	10	5	0	0	5	84	5	12
2019	Administration and operations	62	19	10	5	0	0	5	85	5	21
2019	Human resources	76	16	0	8	0	0	0	92	8	10
2019	Project management	64	27	9	0	0	0	0	91	0	11
2019	Other services to the public	44	32	20	4	0	0	0	76	4	17
2019	None of the above	62	23	8	8	0	0	0	85	8	13
2018	Communications or public affairs	24	24	35	0	6	0	11	54	7	15
2018	Administration and operations	62	12	11	7	7	0	0	74	15	20
2018	Other services to the public	50	38	0	0	12	0	0	88	12	10
2018	None of the above	59	27	5	0	0	9	0	95	0	12
2017	Client contact centre	62	38	0	0	0	0	0	100	0	12
2017	Communications or public affairs	43	8	41	8	0	0	0	51	8	12
2017	Administration and operations	52	13	20	10	0	0	4	69	11	20
2017	Project management	68	16	16	0	0	0	0	84	0	13
2017	None of the above	51	29	9	5	3	0	3	82	8	25

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	28	21	16	0	64	16	12
2019	Administration and operations	14	38	43	0	5	52	5	21
2019	Human resources	0	60	16	8	16	60	24	10
2019	Project management	9	45	27	18	0	55	18	11
2019	Other services to the public	36	18	43	4	0	54	4	18
2019	None of the above	29	29	21	21	0	57	21	14
2018	Communications or public affairs	0	18	46	18	18	18	36	15
2018	Administration and operations	28	8	47	12	4	36	17	19
2018	Other services to the public	0	55	26	7	12	55	19	10
2018	None of the above	27	5	50	18	0	32	18	12
2017	Client contact centre	13	52	30	5	0	65	5	12
2017	Communications or public affairs	8	16	49	19	8	24	27	12
2017	Administration and operations	34	19	33	10	4	53	15	20
2017	Project management	22	22	42	14	0	44	14	13
2017	None of the above	16	22	47	6	8	38	14	25

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	5	33	51	0	10	10	39	12
2019	Administration and operations	5	10	48	19	19	38	14	21
2019	Human resources	24	0	16	24	36	60	24	10
2019	Project management	0	27	36	27	9	36	27	11
2019	Other services to the public	13	7	35	24	20	44	20	17
2019	None of the above	7	29	21	14	29	43	36	14
2018	Communications or public affairs	30	6	53	11	0	11	36	15
2018	Administration and operations	12	8	51	8	20	28	21	19
2018	Other services to the public	12	19	38	12	19	31	31	10
2018	None of the above	0	32	27	23	18	41	32	12
2017	Client contact centre	0	5	25	45	25	70	5	12
2017	Communications or public affairs	0	43	32	24	0	24	43	12
2017	Administration and operations	10	4	37	14	35	48	15	20
2017	Project management	0	16	22	23	39	62	16	13
2017	None of the above	6	22	42	15	14	30	28	25

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	39	5	16	0	5	0	78	16	12
2019	Administration and operations	14	43	14	24	5	0	0	57	29	21
2019	Human resources	40	60	0	0	0	0	0	100	0	10
2019	Project management	0	64	27	9	0	0	0	64	9	11
2019	Other services to the public	16	27	27	23	0	7	0	46	25	18
2019	None of the above	7	50	21	21	0	0	0	57	21	14
2018	Communications or public affairs	11	24	41	18	6	0	0	35	24	15
2018	Administration and operations	11	31	15	16	23	4	0	44	40	20
2018	Other services to the public	30	51	0	0	19	0	0	81	19	10
2018	None of the above	18	32	27	14	9	0	0	50	23	12
2017	Client contact centre	41	12	20	13	13	0	0	53	27	12
2017	Communications or public affairs	33	32	35	0	0	0	0	65	0	12
2017	Administration and operations	53	24	4	9	5	5	0	81	15	20
2017	Project management	38	46	0	9	7	0	0	84	16	13
2017	None of the above	20	43	17	8	3	0	9	69	12	25

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	41	16	10	16	0	59	26	12
2019	Administration and operations	14	38	5	29	14	0	52	43	21
2019	Human resources	16	44	8	8	24	0	60	32	10
2019	Project management	0	27	64	0	9	0	27	9	11
2019	Other services to the public	20	39	18	11	0	12	67	12	18
2019	None of the above	29	29	21	7	14	0	57	21	14
2018	Communications or public affairs	0	17	23	24	36	0	17	60	15
2018	Administration and operations	24	8	12	20	28	8	35	53	19
2018	Other services to the public	12	43	12	7	26	0	56	32	10
2018	None of the above	5	32	18	36	9	0	37	45	12
2017	Client contact centre	14	59	0	27	0	0	73	27	11
2017	Communications or public affairs	17	32	35	16	0	0	49	16	12
2017	Administration and operations	31	31	14	15	9	0	62	24	20
2017	Project management	30	38	16	16	0	0	68	16	13
2017	None of the above	37	23	20	11	10	0	60	20	25

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	5	95	12
2019	Administration and operations	10	90	21
2019	Human resources	16	84	10
2019	Project management	18	82	11
2019	Other services to the public	11	89	18
2019	None of the above	7	93	14
2017	Client contact centre	0	100	12
2014	Communications or public affairs	49	51	13
2014	Administration and operations	21	79	25
2014	Other services to the public	0	100	14
2014	None of the above	0	100	17

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	26	16	0	18	5	36	0	40	60	12
2019	Administration and operations	57	19	14	5	5	0	0	57	43	21
2019	Human resources	44	16	24	8	8	0	0	44	56	10
2019	Project management	36	9	27	18	9	0	0	36	64	11
2019	Other services to the public	14	54	12	7	0	12	0	16	84	18
2019	None of the above	43	43	7	0	7	0	0	43	57	14
2018	Communications or public affairs	64	18	0	6	6	6	0	68	32	15
2018	Administration and operations	55	19	4	7	8	0	7	59	41	20
2018	Other services to the public	63	12	19	0	7	0	0	63	37	10
2018	None of the above	63	23	0	5	0	9	0	69	31	12
2017	Client contact centre	72	0	14	0	14	0	0	72	28	11
2017	Communications or public affairs	51	33	0	8	8	0	0	51	49	12
2017	Administration and operations	65	14	16	0	5	0	0	65	35	20
2017	Project management	60	9	7	0	7	9	9	72	28	13
2017	None of the above	55	18	12	11	5	0	0	55	45	25

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	54	46	13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Other services to the public	49	51	13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Other services to the public	10	27	32	22	0	5	5	41	24	13
2017	None of the above	42	38	10	0	10	0	0	80	10	12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Other services to the public	5	22	32	5	5	17	15	39	14	13
2017	None of the above	10	7	27	0	24	7	24	25	35	12

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	16	41	16	5	5	0	18	68	13	12
2019	Administration and operations	52	14	5	19	0	0	10	74	21	21
2019	Human resources	68	8	8	8	0	0	8	83	9	10
2019	Project management	45	18	0	9	9	0	18	78	22	11
2019	Other services to the public	30	36	7	11	0	0	16	79	13	18
2019	None of the above	50	14	7	0	7	7	14	82	9	14
2018	Communications or public affairs	48	6	12	12	22	0	0	54	34	15
2018	Administration and operations	31	0	19	24	8	11	7	38	39	20
2018	None of the above	64	0	18	0	0	9	9	78	0	12

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?