2019 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 94.1. Occupational category (variable derived from question 94)

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	53	32	5	7	3	85	10	73
2019	Operational	69	23	8	0	0	92	0	13
2019	Other occupational category	61	37	0	2	0	98	2	16
2017	Administration and Foreign Services	47	41	3	7	1	88	9	68
2014	Administration and Foreign Services	47	41	6	4	3	88	7	72
2014	Administrative Support	36	45	18	0	0	82	0	11
2014	Operational	31	62	8	0	0	92	0	13

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	70	21	3	7	0	0	90	7	73
2019	Operational	62	31	0	8	0	0	92	8	13
2019	Other occupational category	74	26	0	0	0	0	100	0	16
2017	Administration and Foreign Services	56	29	7	8	0	0	85	8	68
2014	Administration and Foreign Services	55	32	5	4	1	1	89	6	72
2014	Administrative Support	55	45	0	0	0	0	100	0	11
2014	Operational	46	46	0	0	0	8	100	0	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	48	30	11	7	4	78	11	73
2019	Operational	54	23	15	8	0	77	8	13
2019	Other occupational category	55	42	0	0	2	98	2	16
2017	Administration and Foreign Services	50	32	1	13	3	83	16	68
2014	Administration and Foreign Services	42	43	5	6	4	85	10	71
2014	Administrative Support	55	9	27	0	9	64	9	11
2014	Operational	23	54	15	8	0	77	8	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	25	40	22	6	3	3	1	68	9	72
2019	Operational	38	31	15	15	0	0	0	69	15	13
2019	Other occupational category	79	8	0	10	2	0	0	87	13	16
2018	Administration and Foreign Services	22	39	18	15	5	0	1	62	21	74
2018	Administrative Support	30	40	10	0	10	0	10	78	11	10
2017	Administration and Foreign Services	32	30	15	13	3	0	6	67	17	68
2014	Administration and Foreign Services	40	34	16	5	4	0	0	75	9	72
2014	Administrative Support	36	45	9	9	0	0	0	82	9	11
2014	Operational	15	62	8	0	0	0	15	91	0	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	42	35	14	7	1	77	8	71
2019	Operational	33	42	17	8	0	75	8	12
2019	Other occupational category	55	34	2	0	8	90	8	16
2017	Administration and Foreign Services	56	37	3	3	1	93	4	68
2014	Administration and Foreign Services	48	35	4	8	4	84	12	72
2014	Administrative Support	64	9	27	0	0	73	0	11
2014	Operational	46	46	8	0	0	92	0	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	47	30	4	15	4	0	0	77	19	73
2019	Operational	38	38	0	15	8	0	0	77	23	13
2019	Other occupational category	37	26	26	8	2	0	0	63	10	16
2018	Administration and Foreign Services	36	31	8	14	10	0	1	68	24	73
2017	Administration and Foreign Services	50	19	10	14	5	0	1	70	19	68
2014	Administration and Foreign Services	48	25	12	8	5	0	1	74	14	72
2014	Administrative Support	36	36	18	0	0	9	0	80	0	11
2014	Operational	23	54	23	0	0	0	0	77	0	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	41	5	11	4	0	0	79	15	73
2019	Operational	23	62	15	0	0	0	0	85	0	13
2019	Other occupational category	61	29	0	2	0	8	0	97	3	16
2018	Administration and Foreign Services	37	44	4	8	7	0	0	81	15	73
2018	Administrative Support	50	10	0	0	30	0	10	67	33	10
2017	Administration and Foreign Services	61	21	9	7	1	0	0	82	9	68
2014	Administration and Foreign Services	53	26	14	1	5	0	0	80	7	72
2014	Administrative Support	27	36	18	9	9	0	0	64	18	11
2014	Operational	15	62	23	0	0	0	0	77	0	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	36	37	10	14	4	0	73	18	73
2019	Operational	31	46	8	15	0	0	77	15	13
2019	Other occupational category	51	21	8	16	5	0	71	21	16
2018	Administration and Foreign Services	20	43	12	14	11	0	63	24	74
2018	Administrative Support	30	50	10	0	10	0	80	10	10
2017	Administration and Foreign Services	42	40	9	6	1	1	84	8	68
2014	Administration and Foreign Services	43	22	19	12	4	0	65	16	72
2014	Administrative Support	45	0	18	18	18	0	45	36	11
2014	Operational	8	54	38	0	0	0	62	0	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	29	37	12	14	8	0	66	22	73
2019	Operational	38	23	31	0	8	0	62	8	13
2019	Other occupational category	57	29	11	0	3	0	86	3	15
2018	Administration and Foreign Services	24	46	14	3	12	1	71	15	74
2017	Administration and Foreign Services	38	36	15	10	2	0	74	12	68

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	47	34	11	4	4	81	8	73
2019	Operational	46	46	8	0	0	92	0	13
2019	Other occupational category	53	37	8	2	0	90	2	16
2018	Administration and Foreign Services	46	41	1	7	5	86	12	74
2018	Administrative Support	50	30	20	0	0	80	0	10
2017	Administration and Foreign Services	54	37	4	3	1	91	4	68
2014	Administration and Foreign Services	57	28	10	1	4	85	5	72
2014	Administrative Support	64	18	18	0	0	82	0	11
2014	Operational	15	77	8	0	0	92	0	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	42	32	10	8	8	0	74	17	72
2019	Operational	31	54	15	0	0	0	85	0	13
2019	Other occupational category	51	29	0	8	13	0	79	21	16
2018	Administration and Foreign Services	22	45	11	9	14	0	66	23	74
2018	Administrative Support	40	20	0	20	10	10	67	33	10
2017	Administration and Foreign Services	41	41	9	4	4	0	82	9	68

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	56	30	7	4	3	86	7	71
2019	Operational	54	46	0	0	0	100	0	13
2019	Other occupational category	75	21	2	2	0	95	2	16
2018	Administration and Foreign Services	52	36	5	4	3	88	7	73
2018	Administrative Support	50	20	10	0	20	70	20	10
2017	Administration and Foreign Services	66	24	7	1	1	90	3	68
2014	Administration and Foreign Services	70	19	7	3	1	89	4	72
2014	Administrative Support	45	36	18	0	0	82	0	11
2014	Operational	58	42	0	0	0	100	0	12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	42	32	15	10	0	0	75	10	71
2019	Operational	15	46	31	8	0	0	62	8	13
2019	Other occupational category	32	29	10	24	5	0	61	29	16
2018	Administration and Foreign Services	24	35	15	18	7	1	60	25	74
2018	Administrative Support	50	20	10	10	10	0	70	20	10
2017	Administration and Foreign Services	38	38	15	6	3	0	77	9	68
2014	Administration and Foreign Services	39	36	10	14	1	0	75	15	72
2014	Administrative Support	36	27	27	9	0	0	64	9	11
2014	Operational	8	62	23	8	0	0	69	8	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	32	14	12	4	0	0	70	16	73
2019	Operational	46	38	8	8	0	0	0	85	8	13
2019	Other occupational category	67	5	18	8	2	0	0	71	10	16
2018	Administration and Foreign Services	37	34	11	12	7	0	0	70	19	74
2018	Administrative Support	50	20	10	0	20	0	0	70	20	10
2017	Administration and Foreign Services	52	25	14	4	3	1	0	78	8	68
2014	Administration and Foreign Services	48	27	11	11	3	0	0	75	14	72
2014	Administrative Support	36	18	27	9	0	0	9	60	10	11
2014	Operational	15	54	31	0	0	0	0	69	0	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	39	33	16	10	3	0	71	13	70
2019	Operational	38	54	8	0	0	0	92	0	13
2019	Other occupational category	55	32	10	0	2	0	87	2	16
2018	Administration and Foreign Services	24	42	9	14	11	0	66	24	74
2018	Administrative Support	60	20	10	0	10	0	80	10	10
2017	Administration and Foreign Services	47	43	3	6	0	1	91	6	68
2014	Administration and Foreign Services	43	28	14	11	4	0	71	15	72
2014	Administrative Support	27	55	18	0	0	0	82	0	11
2014	Operational	31	46	15	8	0	0	77	8	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	47	32	13	6	3	79	8	72
2019	Operational	55	27	18	0	0	82	0	11
2019	Other occupational category	61	26	2	0	10	87	10	16
2018	Administration and Foreign Services	32	45	9	5	8	77	14	74
2018	Administrative Support	50	10	0	20	20	60	40	10
2017	Administration and Foreign Services	57	30	6	7	0	87	7	68
2014	Administration and Foreign Services	54	32	8	3	3	86	5	72
2014	Administrative Support	36	36	18	0	9	73	9	11
2014	Operational	46	46	8	0	0	92	0	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	37	33	15	8	7	0	70	15	73
2019	Operational	46	38	8	8	0	0	85	8	13
2019	Other occupational category	31	51	10	8	0	0	82	8	16
2018	Administration and Foreign Services	34	32	21	12	1	0	66	14	73
2018	Administrative Support	40	50	10	0	0	0	90	0	10
2017	Administration and Foreign Services	29	44	15	7	3	1	75	11	68
2014	Administration and Foreign Services	28	39	20	7	7	0	66	14	72
2014	Administrative Support	55	36	9	0	0	0	91	0	11
2014	Operational	46	46	8	0	0	0	92	0	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	14	42	29	12	1	1	0	14	57	73
2019	Operational	8	23	38	15	15	0	0	31	31	13
2019	Other occupational category	3	20	3	44	31	0	0	75	23	15
2018	Administration and Foreign Services	19	37	31	7	5	0	1	12	56	74
2018	Administrative Support	10	20	30	20	20	0	0	40	30	10
2017	Administration and Foreign Services	12	25	29	21	12	0	1	33	38	68
2014	Administration and Foreign Services	8	28	42	11	11	0	0	22	36	72
2014	Administrative Support	0	45	9	18	9	0	18	33	56	11
2014	Operational	0	38	62	0	0	0	0	0	38	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	22	29	23	16	8	1	0	25	51	73
2019	Operational	0	15	38	31	8	0	8	42	17	13
2019	Other occupational category	5	9	17	29	40	0	0	69	14	15
2018	Administration and Foreign Services	24	31	28	9	5	1	0	15	56	74
2017	Administration and Foreign Services	6	10	14	29	28	0	14	65	19	68
2014	Administration and Foreign Services	1	16	26	22	30	1	3	55	18	72
2014	Administrative Support	0	9	18	27	9	9	27	57	14	11
2014	Operational	0	54	15	31	0	0	0	31	54	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	30	36	19	3	1	0	22	42	73
2019	Operational	0	31	38	23	0	0	8	25	33	13
2019	Other occupational category	3	3	9	46	40	0	0	86	5	15
2018	Administration and Foreign Services	31	18	24	20	5	1	0	26	49	74
2018	Administrative Support	10	10	50	10	10	0	10	22	22	10
2017	Administration and Foreign Services	3	11	11	45	24	0	6	74	14	68
2014	Administration and Foreign Services	6	15	33	28	18	0	0	46	21	72
2014	Administrative Support	9	9	27	27	9	9	9	44	22	11
2014	Operational	8	38	31	15	8	0	0	23	46	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	10	12	36	27	14	1	0	42	22	73
2019	Operational	8	15	23	46	8	0	0	54	23	13
2019	Other occupational category	3	0	17	29	51	0	0	80	3	15
2018	Administration and Foreign Services	12	22	34	22	8	0	3	31	35	74
2018	Administrative Support	0	20	10	20	50	0	0	70	20	10
2017	Administration and Foreign Services	12	20	25	17	20	0	6	40	34	67
2014	Administration and Foreign Services	4	26	31	22	17	0	0	39	30	71
2014	Administrative Support	0	0	18	45	18	9	9	78	0	11
2014	Operational	0	8	31	38	0	0	23	50	10	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	26	22	27	12	0	1	40	38	73
2019	Operational	8	8	15	46	23	0	0	69	15	13
2019	Other occupational category	9	3	11	26	49	3	0	77	12	15
2018	Administration and Foreign Services	15	28	24	20	7	1	4	29	46	74
2018	Administrative Support	0	20	30	10	30	0	10	44	22	10
2017	Administration and Foreign Services	7	34	28	10	12	0	9	24	46	68
2014	Administration and Foreign Services	12	39	24	10	15	0	0	25	51	72
2014	Administrative Support	9	9	27	18	27	0	9	50	20	11
2014	Operational	8	46	31	8	8	0	0	15	54	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	21	33	21	11	11	1	1	23	56	72
2019	Operational	0	8	8	31	46	0	8	83	8	13
2019	Other occupational category	3	3	9	14	55	9	9	83	6	15
2018	Administration and Foreign Services	23	35	16	19	1	0	5	21	61	74
2018	Administrative Support	20	10	0	30	30	0	10	67	33	10
2017	Administration and Foreign Services	3	26	22	17	19	0	12	41	34	68
2014	Administration and Foreign Services	6	14	16	28	30	1	6	62	21	72
2014	Administrative Support	0	9	36	9	18	9	18	38	13	11
2014	Operational	0	8	23	23	38	0	8	67	8	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	8	22	34	26	10	0	0	36	30	73
2019	Operational	8	23	15	38	15	0	0	54	31	13
2019	Other occupational category	3	3	10	22	60	3	0	84	6	14
2018	Administration and Foreign Services	16	23	30	21	7	0	3	28	41	73
2018	Administrative Support	20	0	10	20	40	0	10	67	22	10
2017	Administration and Foreign Services	3	7	28	26	22	1	12	56	12	68
2014	Administration and Foreign Services	4	18	26	30	18	3	1	50	23	72
2014	Administrative Support	0	9	18	18	18	18	18	57	14	11
2014	Operational	0	25	42	8	17	0	8	27	27	12

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	5	10	26	36	23	0	0	59	15	73
2019	Operational	0	8	8	38	31	0	15	82	9	13
2019	Other occupational category	0	3	23	46	26	3	0	74	3	15

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	75	19	3	3	0	0	95	3	73
2019	Operational	54	8	23	15	0	0	62	15	13
2019	Other occupational category	84	8	8	0	0	0	92	0	16
2017	Administration and Foreign Services	69	24	7	0	0	0	93	0	68
2014	Administration and Foreign Services	70	26	3	1	0	0	96	1	72
2014	Administrative Support	64	27	0	0	0	9	100	0	11
2014	Operational	46	38	8	0	8	0	85	8	13

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	44	29	15	3	7	1	1	75	10	73
2019	Operational	8	23	38	23	8	0	0	31	31	13
2019	Other occupational category	42	21	10	0	18	8	0	69	20	16
2018	Administration and Foreign Services	22	35	12	11	8	8	4	65	22	74
2018	Administrative Support	30	20	10	0	30	0	10	56	33	10
2017	Administration and Foreign Services	34	24	13	11	9	3	6	64	21	68
2014	Administration and Foreign Services	29	28	14	10	16	1	1	59	27	72
2014	Administrative Support	18	9	18	27	0	9	18	38	38	11
2014	Operational	8	23	38	23	8	0	0	31	31	13

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	65	20	7	3	6	0	0	85	8	71
2019	Operational	31	46	15	8	0	0	0	77	8	13
2019	Other occupational category	53	34	0	13	0	0	0	87	13	16
2018	Administration and Foreign Services	42	34	3	14	7	1	0	77	21	74
2018	Administrative Support	50	10	10	10	10	10	0	67	22	10
2017	Administration and Foreign Services	49	32	6	3	7	0	3	83	11	68
2014	Administration and Foreign Services	46	25	9	8	12	0	0	71	21	72
2014	Administrative Support	27	27	18	9	18	0	0	55	27	11
2014	Operational	31	31	23	15	0	0	0	62	15	13

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	66	23	5	0	5	0	89	5	73
2019	Operational	31	31	23	15	0	0	62	15	13
2019	Other occupational category	55	34	0	8	2	0	90	10	16
2018	Administration and Foreign Services	39	39	11	5	5	0	78	11	74
2018	Administrative Support	60	20	10	0	10	0	80	10	10
2017	Administration and Foreign Services	51	35	8	3	1	1	88	4	68
2014	Administration and Foreign Services	44	28	16	10	3	0	72	12	72
2014	Administrative Support	27	45	18	0	9	0	73	9	11
2014	Operational	15	38	23	23	0	0	54	23	13

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	66	25	3	4	3	0	90	7	73
2019	Operational	23	62	8	8	0	0	85	8	13
2019	Other occupational category	53	26	0	16	5	0	79	21	16
2018	Administration and Foreign Services	39	43	8	7	3	0	82	9	74
2018	Administrative Support	60	10	10	0	10	10	78	11	10

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	53	30	10	1	3	1	1	86	4	73
2019	Operational	31	38	23	8	0	0	0	69	8	13
2019	Other occupational category	45	10	26	16	2	0	0	55	18	16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	42	36	15	3	4	0	78	7	73
2019	Operational	38	31	23	8	0	0	69	8	13
2019	Other occupational category	55	34	0	8	2	0	90	10	16
2018	Administration and Foreign Services	46	31	7	9	5	1	78	15	74
2018	Administrative Support	40	40	0	10	10	0	80	20	10
2017	Administration and Foreign Services	41	35	13	7	1	2	77	9	68
2014	Administration and Foreign Services	46	26	15	3	9	1	73	12	72
2014	Administrative Support	55	9	18	18	0	0	64	18	11
2014	Operational	8	69	15	8	0	0	77	8	13

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	55	32	8	1	4	0	0	86	5	73
2019	Operational	38	38	15	8	0	0	0	77	8	13
2019	Other occupational category	74	8	8	0	2	8	0	89	3	16
2018	Administration and Foreign Services	61	18	4	7	9	0	1	79	16	74
2018	Administrative Support	50	20	0	0	20	10	0	78	22	10
2017	Administration and Foreign Services	50	28	13	8	1	0	0	78	9	68
2014	Administration and Foreign Services	44	25	13	14	4	0	0	69	18	72
2014	Administrative Support	55	18	9	9	0	9	0	80	10	11
2014	Operational	15	46	31	8	0	0	0	62	8	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	51	33	10	1	5	0	0	84	7	73
2019	Operational	25	50	8	17	0	0	0	75	17	12
2019	Other occupational category	55	18	8	16	2	0	0	74	18	16
2018	Administration and Foreign Services	58	25	5	4	7	0	1	83	11	73
2018	Administrative Support	50	20	10	0	20	0	0	70	20	10
2017	Administration and Foreign Services	48	34	9	6	3	0	0	82	9	68
2014	Administration and Foreign Services	43	29	4	15	7	1	0	73	23	72
2014	Administrative Support	64	18	9	0	9	0	0	82	9	11
2014	Operational	23	46	23	8	0	0	0	69	8	13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	88	10	1	1	0	97	1	73
2019	Operational	69	23	0	0	8	92	8	13
2019	Other occupational category	92	0	0	8	0	92	8	16
2017	Administration and Foreign Services	83	14	3	0	0	97	0	68
2014	Administration and Foreign Services	82	11	3	3	1	93	4	72
2014	Administrative Support	73	27	0	0	0	100	0	11
2014	Operational	77	15	8	0	0	92	0	13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	53	16	14	8	4	1	3	73	13	73
2019	Operational	46	15	8	8	15	0	8	67	25	13
2019	Other occupational category	45	8	2	16	2	16	10	72	25	16
2017	Administration and Foreign Services	30	9	15	7	18	9	12	49	32	67
2014	Administration and Foreign Services	50	15	6	9	14	4	3	70	24	72
2014	Administrative Support	40	10	0	0	0	20	30	100	0	10
2014	Operational	31	31	15	0	0	0	23	80	0	13

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	77	10	7	3	4	0	0	86	7	73
2019	Operational	38	38	15	8	0	0	0	77	8	13
2019	Other occupational category	75	7	8	8	2	0	0	82	10	16
2018	Administration and Foreign Services	65	18	8	1	7	0	1	84	8	74
2018	Administrative Support	50	20	0	0	20	10	0	78	22	10
2017	Administration and Foreign Services	56	29	7	2	6	0	0	85	7	68

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	52	36	1	7	4	0	0	88	11	73
2019	Operational	31	38	23	8	0	0	0	69	8	13
2019	Other occupational category	61	21	8	0	10	0	0	82	10	16
2018	Administration and Foreign Services	57	22	11	1	8	0	1	79	10	74
2018	Administrative Support	50	10	10	0	20	10	0	67	22	10
2017	Administration and Foreign Services	52	26	10	6	6	0	0	78	12	68
2014	Administration and Foreign Services	58	17	10	8	7	0	0	75	15	72
2014	Administrative Support	50	30	10	0	0	10	0	89	0	10
2014	Operational	0	69	23	8	0	0	0	69	8	13

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	18	45	18	9	5	5	0	67	14	22

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	18	16	15	30	18	3	0	35	49	73
2019	Operational	33	25	17	8	8	0	8	64	18	12
2019	Other occupational category	59	29	2	2	8	0	0	87	10	16
2018	Administration and Foreign Services	15	21	18	22	21	4	0	37	44	73
2018	Administrative Support	40	20	10	0	20	10	0	67	22	10
2017	Administration and Foreign Services	22	39	21	9	7	1	0	62	17	68
2014	Administration and Foreign Services	29	35	16	11	8	0	0	64	19	72
2014	Administrative Support	45	27	18	0	0	9	0	80	0	11
2014	Operational	0	54	23	15	8	0	0	54	23	13

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	15	15	15	29	23	3	0	31	54	73
2019	Operational	31	15	23	8	15	0	8	50	25	13
2019	Other occupational category	61	24	2	0	13	0	0	85	13	16
2018	Administration and Foreign Services	14	18	16	23	28	1	0	32	52	74
2018	Administrative Support	30	20	20	0	20	10	0	56	22	10
2017	Administration and Foreign Services	15	52	11	13	6	3	0	69	20	67
2014	Administration and Foreign Services	22	33	23	14	7	1	0	56	21	72
2014	Administrative Support	45	9	27	0	9	9	0	60	10	11
2014	Operational	8	46	23	8	15	0	0	54	23	13

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	8	11	16	22	41	1	0	19	64	73
2019	Operational	15	8	38	15	15	0	8	25	33	13
2019	Other occupational category	59	21	8	0	13	0	0	79	13	16
2018	Administration and Foreign Services	9	18	14	19	39	1	0	27	59	74
2018	Administrative Support	20	30	20	0	20	10	0	56	22	10
2017	Administration and Foreign Services	15	40	21	13	5	6	0	59	19	68
2014	Administration and Foreign Services	21	37	24	11	7	0	0	58	18	72
2014	Administrative Support	18	9	36	9	9	18	0	33	22	11
2014	Operational	0	54	15	15	15	0	0	54	31	13

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	10	10	18	29	30	4	0	20	61	73
2019	Operational	0	15	54	0	23	0	8	17	25	13
2019	Other occupational category	48	15	10	16	10	0	0	63	26	16
2018	Administration and Foreign Services	8	14	19	26	34	0	0	22	59	74
2018	Administrative Support	10	40	10	20	20	0	0	50	40	10
2017	Administration and Foreign Services	13	41	21	13	8	3	1	56	22	68
2014	Administration and Foreign Services	17	32	25	15	11	0	0	48	26	72
2014	Administrative Support	27	27	36	0	0	9	0	60	0	11
2014	Operational	0	62	23	8	8	0	0	62	15	13

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	64	22	8	5	86	5	73
2019	Operational	38	46	15	0	85	0	13
2019	Other occupational category	84	8	8	0	92	0	16

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	18	29	19	18	16	0	47	34	73
2019	Operational	17	50	25	8	0	0	67	8	12
2019	Other occupational category	61	34	0	2	2	0	95	5	16
2018	Administration and Foreign Services	15	23	19	22	22	0	38	43	74
2018	Administrative Support	30	30	20	10	10	0	60	20	10
2017	Administration and Foreign Services	42	42	12	4	0	0	84	4	68
2014	Administration and Foreign Services	43	38	11	4	3	1	82	7	72
2014	Administrative Support	36	36	18	0	0	9	80	0	11
2014	Operational	15	46	38	0	0	0	62	0	13

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	8	21	18	31	18	4	30	51	72
2019	Operational	23	38	23	15	0	0	62	15	13
2019	Other occupational category	32	39	8	16	5	0	71	21	16

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	40	33	7	14	6	0	74	19	72
2019	Operational	25	33	17	25	0	0	58	25	12
2019	Other occupational category	61	8	5	16	10	0	69	26	16
2018	Administration and Foreign Services	18	36	12	19	10	5	57	30	73
2018	Administrative Support	40	30	10	10	10	0	70	20	10
2017	Administration and Foreign Services	55	30	9	3	0	3	88	3	68
2014	Administration and Foreign Services	52	32	5	3	4	3	87	7	72
2014	Administrative Support	36	36	9	0	0	18	89	0	11
2014	Operational	23	46	15	8	8	0	69	15	13

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	23	33	22	15	7	0	0	56	22	73
2019	Operational	23	38	31	8	0	0	0	62	8	13
2019	Other occupational category	61	13	8	0	10	8	0	80	11	16
2018	Administration and Foreign Services	15	22	33	12	11	4	1	40	25	72
2018	Administrative Support	40	30	10	0	20	0	0	70	20	10

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	10	19	25	25	14	4	4	31	42	73
2019	Operational	8	38	31	23	0	0	0	46	23	13
2019	Other occupational category	48	13	10	0	18	8	2	68	21	16
2018	Administration and Foreign Services	4	18	16	23	22	12	5	26	54	74
2018	Administrative Support	20	10	20	0	30	20	0	38	38	10
2017	Administration and Foreign Services	17	21	18	9	12	16	7	50	27	68
2014	Administration and Foreign Services	21	21	21	14	11	8	4	47	29	72
2014	Administrative Support	9	45	0	9	18	18	0	67	33	11
2014	Operational	8	62	23	0	8	0	0	69	8	13

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	19	26	28	19	3	4	0	48	23	72
2019	Operational	31	38	15	8	0	0	8	75	8	13
2019	Other occupational category	48	21	5	0	2	16	8	91	3	16
2018	Administration and Foreign Services	5	32	22	24	11	5	0	40	37	74
2018	Administrative Support	30	20	20	10	10	10	0	56	22	10
2017	Administration and Foreign Services	28	37	15	8	6	5	1	69	15	67
2014	Administration and Foreign Services	32	26	17	12	8	3	1	61	22	72
2014	Administrative Support	36	27	18	9	0	9	0	70	10	11
2014	Operational	15	54	8	8	8	0	8	75	17	13

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	12	22	16	27	19	1	1	35	48	73
2019	Operational	23	31	15	15	8	0	8	58	25	13
2019	Other occupational category	26	34	23	0	8	0	8	66	9	16
2018	Administration and Foreign Services	8	15	15	27	32	1	1	24	61	74
2018	Administrative Support	20	20	0	10	50	0	0	40	60	10
2017	Administration and Foreign Services	13	13	15	27	25	1	6	29	55	68
2014	Administration and Foreign Services	11	17	11	29	25	5	3	30	58	72
2014	Administrative Support	18	0	18	18	36	9	0	20	60	11
2014	Operational	0	31	38	15	8	0	8	33	25	13

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	55	22	10	11	3	77	14	73
2019	Operational	38	31	15	15	0	69	15	13
2019	Other occupational category	66	11	23	0	0	77	0	15

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	68	10	7	7	0	8	85	7	73
2019	Operational	38	15	8	23	8	8	58	33	13
2019	Other occupational category	63	26	9	0	3	0	89	3	15

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	59	16	15	5	1	1	1	77	7	73
2019	Operational	25	33	25	0	8	0	8	64	9	12
2019	Other occupational category	55	25	17	0	0	3	0	82	0	15

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	49	18	13	6	8	4	3	72	15	72
2019	Operational	23	23	23	0	8	8	15	60	10	13
2019	Other occupational category	72	14	11	0	0	3	0	88	0	15

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	60	12	12	8	0	3	4	78	9	73
2019	Operational	31	15	15	0	8	15	15	67	11	13
2019	Other occupational category	84	5	0	0	9	3	0	91	9	15

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	70	15	7	4	1	3	89	4	73
2019	Operational	54	8	15	0	0	23	80	0	13
2019	Other occupational category	80	20	0	0	0	0	100	0	15

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	84	7	5	0	4	0	0	90	4	73
2019	Operational	62	15	8	0	0	8	8	91	0	13
2019	Other occupational category	97	0	0	3	0	0	0	97	3	15

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	84	4	5	3	1	3	90	4	73
2019	Operational	46	23	8	0	0	23	90	0	13
2019	Other occupational category	97	0	3	0	0	0	97	0	14

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	25	45	23	5	1	0	70	7	73
2019	Operational	15	54	31	0	0	0	69	0	13
2019	Other occupational category	25	40	0	25	11	0	65	35	15
2018	Administration and Foreign Services	14	45	23	14	3	3	60	17	74
2018	Administrative Support	10	50	10	0	30	0	60	30	10
2017	Administration and Foreign Services	25	48	14	6	6	1	74	12	68

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	29	36	22	5	7	1	65	13	73
2019	Operational	38	38	23	0	0	0	77	0	13
2019	Other occupational category	45	24	18	2	2	8	75	5	16
2018	Administration and Foreign Services	30	41	18	9	0	3	72	10	74
2018	Administrative Support	60	10	0	0	20	10	78	22	10
2017	Administration and Foreign Services	42	46	6	4	1	0	88	6	68
2014	Administration and Foreign Services	50	37	5	1	1	5	92	3	72
2014	Administrative Support	45	27	18	0	0	9	80	0	11
2014	Operational	15	77	8	0	0	0	92	0	13

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	28	38	18	6	6	4	1	69	12	72
2019	Operational	15	54	23	0	0	8	0	75	0	13
2019	Other occupational category	53	18	10	8	2	8	0	77	11	16
2018	Administration and Foreign Services	30	41	16	5	0	7	0	76	6	73
2018	Administrative Support	70	10	0	10	10	0	0	80	20	10
2017	Administration and Foreign Services	38	35	17	4	1	3	0	76	6	68
2014	Administration and Foreign Services	56	26	11	1	1	3	1	86	3	72
2014	Administrative Support	36	36	27	0	0	0	0	73	0	11
2014	Operational	8	69	15	0	0	0	8	83	0	13

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	41	36	12	7	4	77	11	73
2019	Operational	46	38	15	0	0	85	0	13
2019	Other occupational category	57	11	17	3	11	69	14	15
2018	Administration and Foreign Services	27	42	12	11	8	69	19	74
2018	Administrative Support	60	10	10	0	20	70	20	10
2017	Administration and Foreign Services	58	32	6	3	1	90	4	68
2014	Administration and Foreign Services	59	30	6	1	4	89	5	72
2014	Administrative Support	36	45	9	0	9	82	9	11
2014	Operational	31	54	15	0	0	85	0	13

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	26	30	14	21	10	0	0	56	30	73
2019	Operational	46	38	8	8	0	0	0	85	8	13
2019	Other occupational category	71	16	0	2	10	0	0	87	13	16
2018	Administration and Foreign Services	20	31	19	14	15	0	1	52	29	74
2018	Administrative Support	50	10	20	10	10	0	0	60	20	10
2017	Administration and Foreign Services	54	28	10	7	0	0	0	82	7	68
2014	Administration and Foreign Services	40	29	21	4	5	0	0	69	10	72
2014	Administrative Support	36	36	9	0	9	9	0	80	10	11
2014	Operational	23	54	15	0	8	0	0	77	8	13

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	26	31	17	24	3	0	57	26	72
2019	Operational	31	46	23	0	0	0	77	0	13
2019	Other occupational category	69	16	5	0	10	0	85	10	16
2018	Administration and Foreign Services	18	32	20	14	15	1	51	29	74
2018	Administrative Support	50	10	20	10	10	0	60	20	10
2017	Administration and Foreign Services	48	38	6	8	0	0	86	8	67
2014	Administration and Foreign Services	43	33	17	3	4	0	76	7	72
2014	Administrative Support	36	27	27	0	9	0	64	9	11
2014	Operational	23	54	15	0	8	0	77	8	13

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	27	37	14	19	1	1	0	65	21	73
2019	Operational	15	62	23	0	0	0	0	77	0	13
2019	Other occupational category	51	10	26	2	10	0	0	61	13	16
2018	Administration and Foreign Services	31	27	11	11	18	3	0	60	29	74
2018	Administrative Support	50	10	20	10	10	0	0	60	20	10
2017	Administration and Foreign Services	47	33	6	12	1	1	0	81	13	68
2014	Administration and Foreign Services	41	22	17	11	4	5	0	67	16	72
2014	Administrative Support	55	18	0	9	9	9	0	80	20	11
2014	Operational	31	54	0	8	0	0	8	92	8	13

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Administration and Foreign Services	25	27	48	73
2019	Operational	0	46	54	13
2019	Other occupational category	42	21	37	16
2018	Administration and Foreign Services	36	35	28	74
2018	Administrative Support	20	40	40	10
2017	Administration and Foreign Services	32	39	29	68
2014	Administration and Foreign Services	26	39	35	72
2014	Administrative Support	18	55	27	11
2014	Operational	8	69	23	13

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Administration and Foreign Services	12	6	47	18	0	18	17
2018	Administration and Foreign Services	4	11	74	7	0	4	27
2017	Administration and Foreign Services	9	32	36	0	4	18	22
2014	Administration and Foreign Services	37	5	47	5	9999	5	19

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	27	44	14	5	3	1	5	76	9	73
2019	Operational	8	69	8	15	0	0	0	77	15	13
2019	Other occupational category	40	13	18	0	8	10	10	67	10	16

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	44	34	10	4	3	5	85	4	73
2019	Operational	23	62	8	8	0	0	85	8	13
2019	Other occupational category	71	2	0	0	16	10	100	0	16

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	26	74	73
2018	Administration and Foreign Services	26	74	74

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	26	74	19
2018	Administration and Foreign Services	32	68	19

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19
2018	Administration and Foreign Services	0	100	19

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	42	58	19
2018	Administration and Foreign Services	63	37	19

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	47	53	19

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	53	47	19
2018	Administration and Foreign Services	37	63	19

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	42	58	19

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	42	58	19

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	42	58	19
2018	Administration and Foreign Services	63	37	19

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19
2018	Administration and Foreign Services	0	100	19

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	32	68	19
2018	Administration and Foreign Services	42	58	19

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	42	58	19

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	74	26	19
2018	Administration and Foreign Services	47	53	19

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	26	74	19
2018	Administration and Foreign Services	37	63	19

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	36	64	73
2019	Operational	38	62	13

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	8	11	30	12	12	21	5	26	33	73
2019	Operational	15	15	31	15	0	15	8	40	20	13
2019	Other occupational category	24	16	10	0	21	18	10	56	29	16
2018	Administration and Foreign Services	4	19	8	16	16	26	11	36	51	74
2018	Administrative Support	10	10	10	10	30	20	10	29	57	10
2017	Administration and Foreign Services	13	13	20	6	3	28	16	47	16	68
2014	Administration and Foreign Services	10	18	17	14	4	24	14	44	29	72
2014	Administrative Support	18	0	18	0	9	18	36	40	20	11
2014	Operational	8	62	23	0	0	0	8	75	0	13

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	21	26	23	16	8	4	1	49	26	73
2019	Operational	17	33	33	8	0	8	0	55	9	12
2019	Other occupational category	37	34	0	0	13	8	8	85	15	16
2018	Administration and Foreign Services	14	20	19	18	15	15	0	40	38	74
2018	Administrative Support	40	10	10	0	30	10	0	56	33	10
2017	Administration and Foreign Services	29	32	21	6	1	10	1	69	8	68
2014	Administration and Foreign Services	26	26	28	7	4	8	1	58	12	72
2014	Administrative Support	18	18	27	0	0	36	0	57	0	11
2014	Operational	23	62	15	0	0	0	0	85	0	13

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	8	92	71
2019	Other occupational category	0	100	15
2018	Administration and Foreign Services	7	93	73

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	10	90	72

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	7	11	34	5	5	32	5	28	17	73
2019	Operational	0	15	46	0	0	23	15	25	0	13
2019	Other occupational category	26	16	18	0	0	29	10	70	0	16
2018	Administration and Foreign Services	3	24	24	3	3	32	11	48	10	74
2018	Administrative Support	10	10	20	0	30	30	0	29	43	10
2017	Administration and Foreign Services	11	15	22	3	3	25	21	48	11	68
2014	Administration and Foreign Services	11	18	25	1	5	28	11	48	11	72
2014	Administrative Support	18	9	9	0	0	45	18	75	0	11
2014	Operational	8	54	23	0	0	15	0	73	0	13

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	23	26	25	7	5	12	1	57	14	73
2019	Operational	15	38	38	0	0	8	0	58	0	13
2019	Other occupational category	61	13	2	0	0	16	8	97	0	16
2018	Administration and Foreign Services	12	33	29	4	3	18	1	56	8	73
2018	Administrative Support	40	10	10	0	30	10	0	56	33	10
2017	Administration and Foreign Services	29	31	21	3	1	9	6	71	5	68
2014	Administration and Foreign Services	32	25	22	4	4	12	1	65	9	72
2014	Administrative Support	27	27	9	0	0	36	0	86	0	11
2014	Operational	23	62	15	0	0	0	0	85	0	13

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	44	28	13	7	8	0	72	15	72
2019	Operational	38	54	8	0	0	0	92	0	13
2019	Other occupational category	49	14	35	0	0	3	64	0	15
2018	Administration and Foreign Services	49	22	14	10	7	0	70	16	74
2017	Administration and Foreign Services	50	24	7	10	6	3	76	16	68

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	25	27	22	18	8	0	0	52	26	73
2019	Operational	23	54	15	8	0	0	0	77	8	13
2019	Other occupational category	29	37	14	20	0	0	0	66	20	15
2018	Administration and Foreign Services	23	23	32	11	11	0	0	46	22	74
2018	Administrative Support	40	10	40	0	0	10	0	56	0	10
2017	Administration and Foreign Services	15	17	31	27	9	0	2	33	36	68

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	32	23	22	16	5	0	1	56	22	73
2019	Operational	62	15	15	0	8	0	0	77	8	13
2019	Other occupational category	69	17	0	11	0	0	3	88	12	15
2018	Administration and Foreign Services	15	36	22	16	10	0	1	51	26	73
2018	Administrative Support	60	0	30	0	0	10	0	67	0	10
2017	Administration and Foreign Services	16	29	21	19	12	0	3	47	32	68

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	18	29	26	12	14	0	1	47	26	73
2019	Operational	15	69	15	0	0	0	0	85	0	13
2019	Other occupational category	37	11	40	9	3	0	0	49	11	15
2018	Administration and Foreign Services	14	32	23	14	16	0	1	47	30	74
2018	Administrative Support	50	0	20	0	0	20	10	71	0	10
2017	Administration and Foreign Services	16	19	32	19	12	0	2	36	31	68

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	38	32	14	8	8	0	69	17	72
2019	Operational	46	31	8	8	8	0	77	15	13
2019	Other occupational category	49	20	20	9	0	3	71	9	15
2018	Administration and Foreign Services	39	26	15	7	5	8	71	13	74
2017	Administration and Foreign Services	41	16	21	10	6	6	61	17	68

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	27	22	32	11	8	0	49	19	73
2019	Operational	46	15	23	8	8	0	62	15	13
2019	Other occupational category	20	66	14	0	0	0	86	0	15
2018	Administration and Foreign Services	24	26	27	11	11	1	51	22	74
2017	Administration and Foreign Services	36	19	18	16	9	1	56	26	67

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	32	32	25	7	4	0	0	64	11	72
2019	Operational	38	54	0	0	0	8	0	100	0	13
2019	Other occupational category	40	46	9	3	3	0	0	86	5	15
2018	Administration and Foreign Services	20	38	22	12	7	0	1	59	19	74
2018	Administrative Support	30	10	20	0	20	0	20	50	25	10
2017	Administration and Foreign Services	34	31	13	12	3	1	5	69	16	67

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	33	22	21	11	0	1	45	32	72
2019	Operational	31	46	15	0	8	0	0	77	8	13
2019	Other occupational category	55	23	20	0	3	0	0	77	3	15
2018	Administration and Foreign Services	9	27	24	22	15	0	3	37	37	74
2018	Administrative Support	40	0	20	0	20	0	20	50	25	10
2017	Administration and Foreign Services	25	28	21	11	10	1	3	56	22	67

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	15	39	17	15	13	1	55	28	72
2019	Operational	23	62	8	0	8	0	85	8	13
2019	Other occupational category	66	26	5	0	3	0	92	3	15
2018	Administration and Foreign Services	12	34	16	18	16	3	48	35	73
2018	Administrative Support	50	20	0	0	20	10	78	22	10
2017	Administration and Foreign Services	42	21	13	13	5	6	67	19	67

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	49	30	11	6	4	79	10	70
2019	Operational	62	31	8	0	0	92	0	13
2019	Other occupational category	72	14	9	5	0	86	5	15

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	54	32	8	4	1	0	0	86	6	72
2019	Operational	46	46	8	0	0	0	0	92	0	13
2019	Other occupational category	51	29	17	3	0	0	0	80	3	15
2018	Administration and Foreign Services	43	32	14	7	3	0	1	77	10	74
2018	Administrative Support	40	30	10	0	0	10	10	88	0	10
2017	Administration and Foreign Services	49	25	13	4	3	0	5	78	8	67

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	60	19	13	7	1	0	79	8	72
2019	Operational	46	46	8	0	0	0	92	0	13
2019	Other occupational category	71	17	11	0	0	0	89	0	15
2018	Administration and Foreign Services	51	23	14	5	5	1	75	11	74
2017	Administration and Foreign Services	63	17	13	4	2	1	81	6	68

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	83	7	6	0	3	1	92	3	72
2019	Operational	69	15	0	0	0	15	100	0	13
2019	Other occupational category	89	9	0	0	0	3	100	0	15
2018	Administration and Foreign Services	72	14	5	1	3	5	90	4	74
2018	Administrative Support	40	0	20	0	20	20	50	25	10

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	56	19	8	6	10	1	76	15	72
2019	Operational	54	23	8	0	8	8	83	8	13
2019	Other occupational category	84	3	9	3	3	0	86	5	15
2018	Administration and Foreign Services	58	9	14	5	11	3	69	17	74
2017	Administration and Foreign Services	75	12	4	3	3	3	89	6	68

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	60	23	12	0	3	1	85	3	73
2019	Operational	15	62	15	8	0	0	77	8	13
2019	Other occupational category	57	34	9	0	0	0	91	0	15
2018	Administration and Foreign Services	59	30	5	4	0	1	90	4	74
2018	Administrative Support	40	20	10	0	20	10	67	22	10
2017	Administration and Foreign Services	63	29	2	3	1	1	94	4	68

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	49	15	18	4	12	1	65	17	73
2019	Operational	38	31	8	15	0	8	75	17	13
2019	Other occupational category	86	0	9	0	5	0	86	5	15
2018	Administration and Foreign Services	42	24	9	11	12	1	67	23	74
2018	Administrative Support	60	0	10	0	20	10	67	22	10
2017	Administration and Foreign Services	54	25	5	10	3	1	81	13	68

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	63	10	1	1	1	24	95	4	72
2019	Operational	54	31	0	0	0	15	100	0	13
2019	Other occupational category	63	17	0	0	0	20	100	0	15
2018	Administration and Foreign Services	57	11	3	1	0	28	94	2	74
2018	Administrative Support	50	10	0	0	0	40	100	0	10
2017	Administration and Foreign Services	59	14	1	1	0	24	96	2	68

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	71	21	5	1	0	1	93	1	73
2019	Operational	77	15	0	0	0	8	100	0	13
2019	Other occupational category	63	29	9	0	0	0	91	0	15
2018	Administration and Foreign Services	58	31	7	1	1	1	92	1	74
2018	Administrative Support	60	30	0	0	0	10	100	0	10
2017	Administration and Foreign Services	65	28	3	1	0	3	96	1	68

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	82	11	1	4	0	0	1	94	4	73
2019	Operational	85	0	8	0	0	0	8	92	0	13
2019	Other occupational category	54	17	9	0	11	0	9	78	12	15
2018	Administration and Foreign Services	73	7	4	7	1	0	8	87	9	74
2018	Administrative Support	30	10	10	0	10	10	30	67	17	10
2017	Administration and Foreign Services	82	9	0	5	1	0	3	94	6	68

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	55	26	11	5	0	0	3	83	6	73
2019	Operational	42	42	8	0	0	0	8	91	0	12
2019	Other occupational category	68	23	9	0	0	0	0	91	0	14
2018	Administration and Foreign Services	50	28	20	0	1	0	0	78	1	74
2018	Administrative Support	10	30	20	10	10	10	10	50	25	10
2017	Administration and Foreign Services	51	22	15	5	4	0	3	75	10	68

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	32	42	11	4	42	15	73
2019	Operational	38	38	8	15	0	77	15	13
2019	Other occupational category	40	37	17	3	3	77	5	15
2018	Administration and Foreign Services	8	37	33	15	7	45	22	73
2018	Administrative Support	40	10	40	10	0	50	10	10
2017	Administration and Foreign Services	16	20	41	18	6	36	24	68

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	17	38	25	10	35	28	72
2019	Operational	0	23	23	23	31	54	23	13
2019	Other occupational category	9	14	29	17	31	49	23	15
2018	Administration and Foreign Services	15	14	42	21	8	29	29	72
2018	Administrative Support	10	10	30	30	20	50	20	10
2017	Administration and Foreign Services	9	19	38	19	15	34	28	68

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	11	42	21	22	1	3	55	24	73
2019	Operational	15	38	38	0	0	8	58	0	13
2019	Other occupational category	26	54	9	11	0	0	80	11	15
2018	Administration and Foreign Services	8	43	22	18	8	1	51	26	73
2018	Administrative Support	30	40	10	0	20	0	70	20	10
2017	Administration and Foreign Services	37	36	18	8	1	0	73	9	68

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	7	32	26	16	19	0	38	36	73
2019	Operational	31	31	31	0	0	8	67	0	13
2019	Other occupational category	29	51	2	0	10	8	86	11	16
2018	Administration and Foreign Services	10	29	15	22	23	1	39	46	73
2018	Administrative Support	30	30	10	0	20	10	67	22	10
2017	Administration and Foreign Services	18	44	21	13	4	0	62	17	68

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	12	88	73
2019	Operational	8	92	13
2019	Other occupational category	21	79	16
2017	Administration and Foreign Services	20	80	68
2014	Administration and Foreign Services	19	81	72

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	27	14	5	7	1	0	46	54	73
2019	Operational	38	46	0	15	0	0	0	38	62	13
2019	Other occupational category	21	37	8	10	0	24	0	27	73	16
2018	Administration and Foreign Services	54	20	9	7	7	1	1	56	44	74
2018	Administrative Support	40	30	10	0	0	10	10	50	50	10
2017	Administration and Foreign Services	58	25	6	4	6	0	0	58	42	68

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	46	54	39

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	54	46	39
2018	Administration and Foreign Services	59	41	32

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	29	26	11	5	18	0	11	62	26	38
2018	Administration and Foreign Services	37	28	6	12	6	3	6	72	21	32
2017	Administration and Foreign Services	46	36	11	0	0	0	7	88	0	28

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	10	3	10	13	31	3	31	19	65	39
2018	Administration and Foreign Services	6	16	6	12	25	6	28	33	57	32
2017	Administration and Foreign Services	4	10	14	4	30	3	35	23	54	28

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and Foreign Services	45	22	12	12	5	1	1	69	18	73
2019	Operational	62	8	0	0	0	0	31	100	0	13
2019	Other occupational category	31	42	0	0	0	0	26	100	0	16
2018	Administration and Foreign Services	41	14	15	12	10	1	7	60	24	73
2018	Administrative Support	30	10	20	0	20	10	10	50	25	10

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 94.1. Occupational category (variable derived from question 94)

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment