2019 Public Service Employee Survey Results for Public Health Agency of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 41 0 19 0 0 0 81 19 26
2019 Non-shift worker 41 44 4 8 2 0 0 85 11 1440
2017 Shift worker 27 58 3 9 3 0 0 84 12 31
2017 Non-shift worker 37 46 3 11 3 0 0 83 14 1276
2014 Shift worker 42 41 5 3 8 0 0 84 11 36
2014 Non-shift worker 35 45 5 11 4 0 0 80 15 1473
2011 Shift worker 44 54 0 2 0 0 0 98 2 54
2011 Non-shift worker 43 43 3 7 3 0 0 87 10 1955
2008 Shift worker 54 24 10 12 0 0 0 78 12 50
2008 Non-shift worker 47 41 3 7 2 0 0 88 10 1410

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 11 10 17 0 0 0 74 17 26
2019 Non-shift worker 72 15 4 5 3 0 0 88 8 1438
2017 Shift worker 63 19 5 6 7 0 0 82 13 31
2017 Non-shift worker 68 17 5 5 4 1 1 86 9 1276
2014 Shift worker 51 17 3 13 13 2 0 70 27 36
2014 Non-shift worker 67 17 4 5 5 0 1 86 10 1471
2011 Shift worker 58 15 4 11 11 0 2 74 22 54
2011 Non-shift worker 72 15 3 5 4 0 1 88 9 1951
2008 Shift worker 61 7 13 9 9 0 0 69 18 50
2008 Non-shift worker 73 14 3 5 3 0 0 88 8 1408

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 15 5 8 0 0 0 87 8 25
2019 Non-shift worker 45 35 7 8 5 0 0 80 13 1441
2017 Shift worker 40 46 7 7 0 0 0 86 7 31
2017 Non-shift worker 41 35 6 12 6 0 0 76 18 1274
2014 Shift worker 33 44 4 10 8 0 0 77 19 36
2014 Non-shift worker 37 34 8 12 9 0 0 71 21 1472
2011 Shift worker 42 48 4 6 0 0 0 90 6 54
2011 Non-shift worker 43 34 7 10 6 0 0 77 16 1948

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 35 5 16 5 0 0 75 20 26
2019 Non-shift worker 35 40 10 11 4 0 0 75 14 1433
2018 Shift worker 38 36 12 6 0 0 8 80 6 15
2018 Non-shift worker 29 42 10 15 4 0 1 71 19 1170
2017 Shift worker 21 61 12 0 7 0 0 81 7 31
2017 Non-shift worker 33 39 10 12 5 0 0 72 18 1274
2014 Shift worker 17 47 17 11 8 0 0 64 19 36
2014 Non-shift worker 29 41 11 14 5 0 1 70 19 1469
2011 Shift worker 27 46 7 7 11 0 2 74 19 55
2011 Non-shift worker 30 42 13 10 4 1 1 73 14 1951
2008 Shift worker 40 33 8 11 6 0 2 75 17 50
2008 Non-shift worker 33 41 10 11 4 0 1 75 15 1411

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 27 8 8 0 0 0 84 8 26
2019 Non-shift worker 52 33 7 5 3 0 0 85 8 1426
2017 Shift worker 37 49 3 11 0 0 0 87 11 31
2017 Non-shift worker 53 33 6 5 2 0 0 86 7 1266
2014 Shift worker 42 33 7 14 3 0 0 76 17 36
2014 Non-shift worker 49 35 8 5 3 0 0 84 8 1471

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 26 3 3 8 5 0 85 11 26
2019 Non-shift worker 48 31 8 8 4 0 0 80 12 1437
2018 Shift worker 55 20 12 6 7 0 0 75 13 15
2018 Non-shift worker 45 33 9 8 4 0 0 79 12 1160
2017 Shift worker 40 36 3 15 7 0 0 76 22 31
2017 Non-shift worker 46 33 8 8 5 0 0 79 14 1273
2014 Shift worker 25 39 5 21 9 0 0 64 30 36
2014 Non-shift worker 39 31 11 12 8 0 0 70 20 1475
2011 Shift worker 42 25 22 5 6 0 0 67 11 55
2011 Non-shift worker 41 35 8 9 6 1 0 77 15 1952

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 29 14 15 0 0 0 71 15 26
2019 Non-shift worker 37 38 11 8 5 0 0 76 14 1438
2018 Shift worker 59 27 0 0 14 0 0 86 14 15
2018 Non-shift worker 32 42 12 10 4 0 0 74 14 1164
2017 Shift worker 27 48 11 11 3 0 0 75 14 31
2017 Non-shift worker 34 43 8 9 5 0 0 78 14 1275
2014 Shift worker 34 49 5 9 2 0 0 83 11 36
2014 Non-shift worker 27 46 11 9 6 0 0 73 16 1475
2011 Shift worker 31 46 13 4 4 2 0 79 8 55
2011 Non-shift worker 31 41 11 11 5 0 0 73 16 1950
2008 Shift worker 33 40 10 16 2 0 0 72 18 50
2008 Non-shift worker 34 44 10 9 3 0 0 77 12 1404

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 23 13 8 0 0 0 79 8 26
2019 Non-shift worker 34 35 12 12 6 0 0 69 19 1437
2018 Shift worker 65 8 6 6 15 0 0 73 21 15
2018 Non-shift worker 29 32 16 13 9 0 0 61 23 1168
2017 Shift worker 16 42 20 6 12 3 0 60 19 31
2017 Non-shift worker 28 37 13 12 10 0 0 65 22 1274
2014 Shift worker 17 41 16 19 6 0 0 58 26 36
2014 Non-shift worker 23 36 15 17 10 0 0 59 26 1474
2011 Shift worker 28 37 15 9 8 3 0 68 17 55
2011 Non-shift worker 24 41 13 13 9 0 0 65 22 1953

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 40 10 8 0 0 0 83 8 26
2019 Non-shift worker 34 40 9 12 5 0 0 73 18 1432
2018 Shift worker 26 59 6 8 0 0 0 86 8 15
2018 Non-shift worker 30 41 11 12 5 0 0 71 18 1165
2017 Shift worker 24 49 11 10 6 0 0 73 16 31
2017 Non-shift worker 33 39 9 12 6 0 0 72 19 1273

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 33 14 8 0 0 0 78 8 26
2019 Non-shift worker 44 37 9 7 4 0 0 80 10 1434
2018 Shift worker 51 35 14 0 0 0 0 86 0 15
2018 Non-shift worker 41 41 9 6 2 0 0 83 8 1170
2017 Shift worker 28 45 15 7 6 0 0 73 13 31
2017 Non-shift worker 40 38 10 7 4 1 0 79 11 1273
2014 Shift worker 41 36 11 9 2 0 0 77 11 36
2014 Non-shift worker 38 40 11 8 3 1 0 78 11 1472
2011 Shift worker 36 42 7 5 6 4 0 81 12 55
2011 Non-shift worker 35 43 9 8 4 1 0 79 12 1953
2008 Shift worker 45 37 10 3 4 0 0 83 7 50
2008 Non-shift worker 39 40 11 7 3 1 0 79 10 1408

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 38 8 3 5 0 0 84 8 26
2019 Non-shift worker 35 36 12 11 7 0 0 71 17 1434
2018 Shift worker 39 41 0 6 15 0 0 79 21 15
2018 Non-shift worker 32 35 12 12 8 0 0 67 21 1169
2017 Shift worker 10 53 16 12 8 0 0 63 20 31
2017 Non-shift worker 30 37 11 12 9 0 0 68 21 1274

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 21 17 8 0 0 0 75 8 26
2019 Non-shift worker 51 33 10 4 2 0 0 84 6 1424
2018 Shift worker 66 28 0 6 0 0 0 94 6 15
2018 Non-shift worker 48 36 10 4 1 0 0 84 6 1159
2017 Shift worker 42 47 9 3 0 0 0 89 3 31
2017 Non-shift worker 51 35 8 4 2 0 0 87 6 1275
2014 Shift worker 60 32 6 2 0 0 0 92 2 36
2014 Non-shift worker 60 28 8 3 1 0 0 88 4 1473
2011 Shift worker 49 38 9 0 2 2 0 89 2 54
2011 Non-shift worker 56 31 8 4 1 0 0 87 5 1953

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 26 19 8 5 0 5 66 14 25
2019 Non-shift worker 32 40 12 10 6 0 0 72 16 1433
2018 Shift worker 52 19 14 15 0 0 0 71 15 15
2018 Non-shift worker 30 39 11 13 7 0 0 68 20 1163
2017 Shift worker 25 45 15 8 7 0 0 70 14 31
2017 Non-shift worker 31 40 10 13 6 0 0 71 20 1273
2014 Shift worker 11 48 20 6 14 0 0 59 20 36
2014 Non-shift worker 24 42 11 16 7 0 0 66 23 1474
2011 Shift worker 30 39 17 13 2 0 0 69 15 54
2011 Non-shift worker 30 40 11 12 7 0 0 70 19 1953

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 16 18 10 8 0 0 64 17 26
2019 Non-shift worker 38 35 13 9 5 0 0 73 14 1434
2018 Shift worker 57 16 27 0 0 0 0 73 0 15
2018 Non-shift worker 37 33 13 10 6 0 0 71 16 1160
2017 Shift worker 32 36 26 3 3 0 0 68 6 31
2017 Non-shift worker 35 35 11 12 7 0 0 70 19 1275
2014 Shift worker 28 36 16 8 12 0 0 64 20 36
2014 Non-shift worker 30 38 12 13 7 0 0 67 20 1472

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 18 6 8 0 5 0 85 9 25
2019 Non-shift worker 36 37 12 9 4 0 1 75 13 1410
2018 Shift worker 44 35 8 6 7 0 0 79 13 15
2018 Non-shift worker 30 38 15 11 6 0 1 68 17 1165
2017 Shift worker 36 35 12 15 3 0 0 71 17 31
2017 Non-shift worker 33 38 11 11 6 0 1 72 17 1274
2014 Shift worker 22 45 19 8 6 0 0 68 13 36
2014 Non-shift worker 28 39 14 12 6 0 0 68 19 1473
2011 Shift worker 40 43 13 2 0 0 2 85 2 55
2011 Non-shift worker 38 39 10 8 4 1 0 78 12 1951

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 27 5 8 0 0 0 87 8 26
2019 Non-shift worker 41 38 9 7 4 0 0 80 11 1440
2018 Shift worker 65 15 6 0 14 0 0 80 14 15
2018 Non-shift worker 37 39 13 9 3 0 0 76 12 1168
2017 Shift worker 37 53 8 3 0 0 0 90 3 31
2017 Non-shift worker 40 38 11 8 4 0 0 78 11 1272
2014 Shift worker 40 49 3 8 0 0 0 89 8 36
2014 Non-shift worker 35 40 13 8 4 0 0 75 12 1474
2011 Shift worker 37 48 7 4 2 2 0 87 6 55
2011 Non-shift worker 39 41 10 8 3 0 0 80 11 1955
2008 Shift worker 37 46 4 14 0 0 0 83 14 50
2008 Non-shift worker 42 43 7 6 3 0 0 85 8 1407

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 21 11 3 0 0 0 86 3 25
2019 Non-shift worker 37 33 17 9 4 0 0 71 13 1429
2018 Shift worker 54 39 7 0 0 0 0 93 0 15
2018 Non-shift worker 35 33 16 10 5 0 0 68 16 1168
2017 Shift worker 40 39 16 0 5 0 0 79 5 31
2017 Non-shift worker 34 36 16 8 4 0 1 71 12 1273
2014 Shift worker 45 39 5 5 5 0 0 84 10 36
2014 Non-shift worker 30 35 19 10 6 0 0 65 15 1475
2011 Shift worker 59 27 11 2 2 0 0 86 3 55
2011 Non-shift worker 31 36 18 9 6 0 0 67 14 1952
2008 Shift worker 38 35 18 7 0 0 2 75 7 50
2008 Non-shift worker 26 34 20 12 7 0 0 61 19 1409

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 9 45 26 19 0 0 45 9 26
2019 Non-shift worker 8 22 39 21 9 0 1 30 31 1433
2018 Shift worker 0 15 52 20 0 0 13 23 17 15
2018 Non-shift worker 9 22 41 19 8 1 1 27 31 1162
2017 Shift worker 0 49 28 9 6 0 8 16 54 31
2017 Non-shift worker 11 24 38 18 7 1 1 25 36 1271
2014 Shift worker 5 42 15 27 6 3 3 34 50 36
2014 Non-shift worker 12 29 35 16 5 1 1 22 42 1472
2011 Shift worker 7 30 32 11 11 4 4 24 41 55
2011 Non-shift worker 14 28 34 15 7 1 2 22 43 1945
2008 Shift worker 7 28 33 23 4 0 5 29 37 49
2008 Non-shift worker 10 30 36 16 6 1 1 22 41 1406

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 16 13 43 23 0 5 69 17 25
2019 Non-shift worker 8 15 28 27 19 2 1 48 24 1427
2018 Shift worker 0 14 7 32 34 0 13 76 16 15
2018 Non-shift worker 10 19 29 26 14 1 1 41 30 1158
2017 Shift worker 12 20 34 5 19 7 3 27 35 31
2017 Non-shift worker 12 19 28 24 13 1 2 38 32 1263
2014 Shift worker 11 30 27 16 8 3 5 27 44 36
2014 Non-shift worker 14 24 30 19 9 2 2 30 39 1470
2011 Shift worker 13 20 32 14 14 4 3 31 35 55
2011 Non-shift worker 14 21 29 20 11 2 2 33 37 1944
2008 Shift worker 19 13 14 30 17 2 6 51 34 50
2008 Non-shift worker 12 22 29 21 12 2 2 34 36 1409

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 32 16 13 15 0 5 29 54 25
2019 Non-shift worker 20 27 30 14 6 1 1 21 48 1431
2018 Shift worker 8 12 47 19 0 8 6 22 24 15
2018 Non-shift worker 24 26 29 13 5 1 1 19 51 1156
2017 Shift worker 25 34 18 7 13 0 3 21 60 31
2017 Non-shift worker 23 26 31 11 6 1 2 17 51 1268
2014 Shift worker 33 24 20 6 9 8 0 16 62 36
2014 Non-shift worker 36 29 21 8 4 1 1 13 66 1470
2011 Shift worker 25 30 25 11 6 0 4 17 57 55
2011 Non-shift worker 35 26 22 9 5 1 2 15 63 1944
2008 Shift worker 31 20 14 16 15 0 4 32 53 50
2008 Non-shift worker 26 28 25 12 6 1 2 19 56 1406

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 16 33 18 32 0 0 51 16 25
2019 Non-shift worker 8 18 34 27 12 0 1 40 26 1431
2018 Shift worker 0 6 22 51 15 0 6 70 6 15
2018 Non-shift worker 9 18 33 26 13 0 1 40 27 1157
2017 Shift worker 0 31 31 23 9 0 6 34 33 31
2017 Non-shift worker 10 18 33 25 12 1 2 38 29 1262
2014 Shift worker 8 14 36 20 14 3 5 37 23 36
2014 Non-shift worker 14 23 31 22 8 0 1 30 38 1471
2011 Shift worker 13 17 24 15 22 4 6 40 33 54
2011 Non-shift worker 15 21 31 21 9 1 2 31 37 1944
2008 Shift worker 9 15 21 33 13 2 7 50 27 50
2008 Non-shift worker 13 19 31 22 11 1 1 34 34 1406

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 8 30 23 31 5 0 57 12 25
2019 Non-shift worker 14 20 29 21 13 1 2 35 35 1429
2018 Shift worker 0 6 27 34 21 0 12 63 7 15
2018 Non-shift worker 19 23 28 17 11 1 2 28 43 1162
2017 Shift worker 13 25 20 13 18 0 11 34 43 31
2017 Non-shift worker 21 24 26 16 11 1 2 27 46 1266
2014 Shift worker 21 25 26 12 11 3 3 24 49 36
2014 Non-shift worker 25 27 25 14 7 1 2 22 53 1470
2011 Shift worker 14 17 24 21 17 2 4 40 34 55
2011 Non-shift worker 21 24 28 15 8 1 3 24 47 1947
2008 Shift worker 5 13 24 23 26 0 9 54 20 49
2008 Non-shift worker 16 24 28 19 11 1 3 30 41 1406

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 9 28 17 33 10 0 55 14 25
2019 Non-shift worker 10 18 27 24 18 1 2 43 29 1427
2018 Shift worker 0 13 12 26 31 0 19 70 16 15
2018 Non-shift worker 13 20 27 21 15 2 2 37 35 1155
2017 Shift worker 3 14 26 28 15 3 12 50 19 31
2017 Non-shift worker 12 19 27 22 14 2 3 38 33 1268
2014 Shift worker 19 2 15 39 9 8 8 57 25 36
2014 Non-shift worker 13 19 30 22 12 1 4 36 33 1470
2011 Shift worker 9 24 22 13 25 0 7 41 35 55
2011 Non-shift worker 14 18 29 21 12 2 4 35 34 1945
2008 Shift worker 11 14 19 22 23 2 9 50 28 50
2008 Non-shift worker 16 23 26 17 12 2 3 31 41 1406

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 37 28 7 23 5 0 31 39 25
2019 Non-shift worker 17 26 32 14 8 2 1 22 44 1434
2018 Shift worker 0 8 35 37 8 6 6 51 9 15
2018 Non-shift worker 20 29 29 13 6 1 1 19 51 1160
2017 Shift worker 9 38 14 22 5 7 5 31 54 31
2017 Non-shift worker 19 27 31 12 7 2 3 20 48 1268
2014 Shift worker 13 28 24 27 3 5 0 32 43 36
2014 Non-shift worker 28 28 26 10 5 1 2 16 57 1472

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 26 32 25 15 0 0 39 29 25
2019 Non-shift worker 11 22 34 22 11 0 0 33 33 1434
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 72 0 10 14 0 0 5 75 15 26
2019 Non-shift worker 73 14 5 4 3 0 1 88 7 1441
2017 Shift worker 57 28 5 9 0 0 0 85 9 31
2017 Non-shift worker 72 13 5 4 3 1 3 88 7 1272
2014 Shift worker 71 3 6 11 7 2 0 75 18 36
2014 Non-shift worker 73 13 5 3 4 0 3 88 7 1475
2011 Shift worker 52 17 2 20 3 0 6 73 25 55
2011 Non-shift worker 71 15 4 4 3 0 3 89 7 1949
2008 Shift worker 62 4 11 11 7 0 4 69 20 50
2008 Non-shift worker 70 13 4 3 5 0 5 87 9 1412

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 17 12 6 5 0 14 73 13 26
2019 Non-shift worker 31 29 13 11 6 6 4 66 19 1438
2018 Shift worker 44 20 8 0 15 6 6 74 17 15
2018 Non-shift worker 23 30 17 11 9 6 4 58 22 1171
2017 Shift worker 16 41 17 6 9 0 11 64 17 31
2017 Non-shift worker 27 30 13 12 10 4 5 62 24 1274
2014 Shift worker 24 45 12 12 6 0 2 71 18 36
2014 Non-shift worker 30 31 13 12 9 3 3 65 22 1475

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 20 8 5 5 0 0 82 10 25
2019 Non-shift worker 47 27 9 9 6 0 0 75 16 1434
2018 Shift worker 36 29 6 6 23 0 0 65 29 15
2018 Non-shift worker 39 31 9 10 10 1 0 71 20 1169
2017 Shift worker 57 29 8 3 3 0 0 86 7 31
2017 Non-shift worker 42 30 8 11 9 0 0 72 20 1273
2014 Shift worker 42 28 13 11 6 0 0 70 17 36
2014 Non-shift worker 42 27 9 13 8 0 0 70 21 1473

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 24 5 6 0 0 0 89 6 26
2019 Non-shift worker 55 29 6 7 3 0 0 84 10 1436
2018 Shift worker 37 42 6 0 15 0 0 79 15 15
2018 Non-shift worker 48 35 6 7 4 0 0 83 11 1168
2017 Shift worker 37 56 0 7 0 0 0 93 7 31
2017 Non-shift worker 48 33 8 7 4 0 0 81 11 1273
2014 Shift worker 47 42 9 2 0 0 0 89 2 36
2014 Non-shift worker 44 36 8 9 3 0 0 80 12 1472

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 30 8 3 5 0 0 84 8 26
2019 Non-shift worker 49 34 9 5 3 1 0 84 8 1436
2018 Shift worker 44 22 27 0 0 8 0 71 0 15
2018 Non-shift worker 41 39 9 6 4 0 0 81 10 1170
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 28 14 10 0 0 10 74 11 26
2019 Non-shift worker 56 24 10 5 3 1 2 82 8 1437

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 36 11 3 0 0 0 86 3 26
2019 Non-shift worker 45 31 11 8 6 0 0 76 13 1436
2018 Shift worker 59 27 0 14 0 0 0 86 14 15
2018 Non-shift worker 42 32 11 8 6 0 0 75 14 1156
2017 Shift worker 45 29 8 10 8 0 0 74 18 31
2017 Non-shift worker 41 35 8 9 6 1 0 77 15 1274
2014 Shift worker 28 34 29 7 2 0 0 62 10 36
2014 Non-shift worker 34 37 12 10 6 0 0 71 16 1474
2011 Shift worker 32 41 15 9 4 0 0 73 12 55
2011 Non-shift worker 35 36 10 11 7 0 0 72 18 1953
2008 Shift worker 40 29 16 11 4 0 0 69 15 50
2008 Non-shift worker 35 34 11 12 8 0 0 70 20 1410

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 20 6 0 5 0 0 89 5 26
2019 Non-shift worker 51 26 11 6 4 1 0 78 11 1433
2018 Shift worker 52 34 6 0 8 0 0 86 8 15
2018 Non-shift worker 49 28 10 7 5 1 0 78 12 1156
2017 Shift worker 43 34 8 9 3 0 3 80 12 31
2017 Non-shift worker 48 30 9 8 4 1 0 79 12 1274
2014 Shift worker 25 50 11 13 0 0 0 75 13 36
2014 Non-shift worker 41 32 12 7 6 1 0 74 13 1473
2011 Shift worker 36 39 16 5 2 2 0 76 7 55
2011 Non-shift worker 44 29 10 8 7 2 0 74 15 1953
2008 Shift worker 44 26 15 10 4 1 0 71 14 50
2008 Non-shift worker 44 29 8 10 7 2 0 74 17 1409

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 23 8 3 0 0 0 89 3 26
2019 Non-shift worker 48 27 10 8 5 0 1 76 13 1432
2018 Shift worker 45 29 6 0 14 0 6 79 15 15
2018 Non-shift worker 46 31 9 9 5 0 0 77 14 1154
2017 Shift worker 49 31 7 3 9 0 0 80 13 31
2017 Non-shift worker 44 31 9 9 6 0 0 75 16 1272
2014 Shift worker 34 33 20 13 0 0 0 67 13 36
2014 Non-shift worker 39 33 11 10 6 1 0 73 16 1473
2011 Shift worker 31 52 11 4 2 0 0 83 6 54
2011 Non-shift worker 39 34 9 10 7 1 0 74 18 1947
2008 Shift worker 42 22 17 9 8 0 2 65 17 50
2008 Non-shift worker 38 32 9 12 8 0 0 71 21 1409

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 6 8 0 0 0 5 92 0 26
2019 Non-shift worker 82 9 4 2 2 0 1 92 4 1430
2017 Shift worker 81 17 3 0 0 0 0 97 0 31
2017 Non-shift worker 80 10 3 2 2 0 3 93 4 1274
2014 Shift worker 76 12 3 2 4 2 0 90 7 36
2014 Non-shift worker 80 10 4 2 2 0 2 92 4 1473
2011 Shift worker 68 10 8 5 3 0 6 82 9 55
2011 Non-shift worker 79 10 3 2 3 0 3 92 5 1952
2008 Shift worker 77 0 6 12 3 0 2 79 15 50
2008 Non-shift worker 81 7 2 2 3 0 4 92 6 1408

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 10 8 3 0 0 0 89 3 26
2019 Non-shift worker 59 21 7 5 4 2 2 82 10 1433
2017 Shift worker 50 27 11 3 6 3 0 79 9 31
2017 Non-shift worker 53 22 7 6 5 4 4 81 12 1274
2014 Shift worker 37 23 11 13 11 0 6 63 25 36
2014 Non-shift worker 47 22 10 6 7 3 4 75 14 1472
2011 Shift worker 45 26 7 7 8 2 6 76 16 55
2011 Non-shift worker 45 26 8 8 8 2 3 75 17 1952

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 7 6 0 8 0 0 86 8 26
2019 Non-shift worker 64 20 8 3 4 1 0 85 7 1441
2018 Shift worker 65 7 8 12 8 0 0 72 20 15
2018 Non-shift worker 58 24 8 4 5 1 0 83 9 1155
2017 Shift worker 53 33 3 5 7 0 0 85 12 31
2017 Non-shift worker 60 21 9 4 4 1 0 83 8 1273

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 14 10 8 0 0 0 82 8 26
2019 Non-shift worker 52 27 9 7 5 0 0 80 12 1439
2018 Shift worker 51 22 7 6 14 0 0 73 20 15
2018 Non-shift worker 49 27 10 8 6 0 0 76 14 1159
2017 Shift worker 55 28 3 9 6 0 0 83 15 31
2017 Non-shift worker 51 26 9 7 6 0 0 78 14 1273
2014 Shift worker 25 44 9 16 5 0 0 69 22 36
2014 Non-shift worker 45 29 11 9 7 0 0 74 15 1474
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 8 12 0 5 5 0 82 5 26
2019 Non-shift worker 35 31 13 9 6 6 0 70 16 1440
2018 Shift worker 57 8 21 0 8 6 0 69 9 15
2018 Non-shift worker 27 32 17 10 8 5 0 63 19 1166
2017 Shift worker 24 36 11 14 9 6 0 63 25 31
2017 Non-shift worker 25 34 16 11 7 7 0 64 20 1270
2014 Shift worker 31 31 18 10 5 6 0 65 16 36
2014 Non-shift worker 21 34 15 13 9 9 0 59 24 1473
2011 Shift worker 24 26 24 2 7 14 4 60 11 54
2011 Non-shift worker 20 32 16 13 11 8 0 57 26 1948

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 67 9 11 3 5 5 0 80 8 26
2019 Non-shift worker 32 33 15 10 8 2 0 66 18 1436
2018 Shift worker 40 31 14 0 0 15 0 84 0 14
2018 Non-shift worker 24 33 16 14 10 2 0 59 25 1165
2017 Shift worker 26 29 8 13 15 9 0 61 31 30
2017 Non-shift worker 22 34 16 15 10 2 0 58 26 1275
2014 Shift worker 40 21 17 11 8 3 0 63 19 36
2014 Non-shift worker 18 32 18 17 12 3 0 51 30 1474
2011 Shift worker 34 21 24 5 11 6 0 58 17 55
2011 Non-shift worker 18 31 16 18 14 3 0 51 33 1945
2008 Shift worker 34 32 8 13 10 2 2 68 24 50
2008 Non-shift worker 25 32 16 15 10 2 0 59 25 1410

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 31 9 3 10 5 0 77 13 26
2019 Non-shift worker 21 32 18 15 9 5 0 56 26 1433
2018 Shift worker 33 28 12 7 0 14 6 76 9 15
2018 Non-shift worker 17 30 18 20 11 4 0 48 32 1161
2017 Shift worker 16 23 21 31 3 6 0 41 36 31
2017 Non-shift worker 17 31 18 17 12 5 0 50 31 1273
2014 Shift worker 29 11 30 18 6 6 0 42 26 36
2014 Non-shift worker 12 27 20 21 15 5 0 42 38 1474
2011 Shift worker 19 24 26 9 15 8 0 47 25 55
2011 Non-shift worker 9 29 17 24 16 5 0 40 42 1951
2008 Shift worker 23 27 15 16 11 8 0 54 30 50
2008 Non-shift worker 12 31 16 22 12 6 0 46 36 1406

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 25 9 24 0 0 0 67 24 26
2019 Non-shift worker 18 34 16 19 11 3 0 53 30 1437
2018 Shift worker 27 20 15 16 0 15 6 60 21 14
2018 Non-shift worker 15 31 16 19 16 2 0 47 36 1167
2017 Shift worker 29 31 6 14 18 3 0 62 33 31
2017 Non-shift worker 14 30 17 22 15 2 0 45 38 1273
2014 Shift worker 23 24 24 18 11 0 0 47 29 36
2014 Non-shift worker 11 29 17 24 16 3 0 41 41 1474
2011 Shift worker 16 32 15 15 15 8 0 52 32 55
2011 Non-shift worker 9 30 16 24 17 2 0 41 43 1945
2008 Shift worker 22 23 21 13 18 0 2 47 32 50
2008 Non-shift worker 14 31 15 24 14 3 0 46 39 1407

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 6 22 5 0 8 0 71 6 26
2019 Non-shift worker 33 25 19 7 5 10 2 65 13 1438
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 33 9 8 0 0 0 83 8 26
2019 Non-shift worker 27 41 16 11 4 1 0 69 15 1433
2018 Shift worker 51 35 6 0 0 8 0 94 0 15
2018 Non-shift worker 24 43 16 12 4 1 0 68 16 1167
2017 Shift worker 27 39 14 12 7 0 0 66 20 31
2017 Non-shift worker 24 39 17 13 6 2 0 64 19 1273
2014 Shift worker 38 29 20 12 2 0 0 66 14 36
2014 Non-shift worker 20 43 18 11 5 1 0 64 17 1474
2011 Shift worker 30 40 11 9 8 2 0 71 17 55
2011 Non-shift worker 23 43 14 12 6 2 0 67 19 1950

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 23 19 11 0 13 0 64 13 25
2019 Non-shift worker 13 34 21 19 9 5 0 49 29 1431

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 30 22 5 10 0 0 64 14 26
2019 Non-shift worker 29 35 15 12 5 3 1 66 19 1434
2018 Shift worker 39 28 20 7 6 0 0 67 13 15
2018 Non-shift worker 29 39 14 10 4 3 1 71 15 1161
2017 Shift worker 29 34 11 13 3 5 5 70 18 31
2017 Non-shift worker 36 36 12 8 4 2 1 75 13 1270
2014 Shift worker 25 38 13 10 6 9 0 68 18 36
2014 Non-shift worker 31 37 13 11 5 4 1 70 16 1473
2011 Shift worker 38 25 15 9 4 8 2 69 14 55
2011 Non-shift worker 31 35 12 9 7 5 1 70 17 1951
2008 Shift worker 26 23 18 15 14 4 0 51 30 50
2008 Non-shift worker 30 33 13 11 7 5 1 68 18 1409

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 36 11 3 5 0 0 81 8 25
2019 Non-shift worker 30 35 20 9 5 2 0 66 14 1422
2018 Shift worker 44 14 29 6 0 6 0 63 6 15
2018 Non-shift worker 29 39 17 8 5 1 0 69 13 1161

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 15 20 14 5 11 0 57 21 26
2019 Non-shift worker 17 19 19 17 15 11 3 42 36 1438
2018 Shift worker 33 14 21 8 12 6 6 54 22 15
2018 Non-shift worker 14 21 19 18 16 10 3 40 38 1164
2017 Shift worker 24 29 11 9 13 5 8 62 25 31
2017 Non-shift worker 16 21 17 15 20 8 3 41 39 1271
2014 Shift worker 9 14 22 30 14 7 3 26 49 36
2014 Non-shift worker 12 17 19 19 21 10 2 33 45 1474
2011 Shift worker 18 21 23 9 12 11 7 47 25 55
2011 Non-shift worker 11 18 17 18 19 13 4 34 45 1950

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 43 10 5 5 0 0 81 10 26
2019 Non-shift worker 24 32 14 16 12 2 0 56 29 1436
2018 Shift worker 20 26 22 13 6 13 0 53 22 15
2018 Non-shift worker 18 31 17 17 14 2 0 50 32 1165
2017 Shift worker 25 29 8 15 19 3 0 56 36 31
2017 Non-shift worker 21 31 15 18 12 2 0 53 31 1275
2014 Shift worker 17 28 33 6 8 3 5 49 16 36
2014 Non-shift worker 20 32 18 16 11 2 0 54 28 1474
2011 Shift worker 32 33 17 11 7 0 0 65 18 55
2011 Non-shift worker 23 33 16 15 11 2 0 58 26 1953
2008 Shift worker 25 34 16 16 4 5 0 62 21 49
2008 Non-shift worker 27 35 13 13 10 2 0 63 23 1408

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 33 18 3 16 5 0 61 21 25
2019 Non-shift worker 19 24 15 15 22 3 2 45 39 1437
2018 Shift worker 15 31 14 18 15 0 6 49 35 15
2018 Non-shift worker 16 21 15 20 24 3 1 38 46 1161
2017 Shift worker 10 11 27 21 25 3 3 23 49 31
2017 Non-shift worker 16 22 13 21 25 2 2 39 47 1269
2014 Shift worker 10 27 13 23 22 0 5 39 47 36
2014 Non-shift worker 14 20 14 23 24 3 2 35 50 1474
2011 Shift worker 25 13 16 24 20 0 2 40 44 55
2011 Non-shift worker 14 26 15 21 21 2 1 41 43 1953
2008 Shift worker 20 28 22 15 12 0 2 50 28 50
2008 Non-shift worker 17 33 13 16 17 2 2 52 34 1406

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 29 16 5 0 0 5 77 5 25
2019 Non-shift worker 47 25 15 6 3 1 3 75 9 1436

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 11 0 8 5 0 13 85 15 25
2019 Non-shift worker 52 14 8 6 7 2 10 75 16 1437

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 18 8 13 5 0 5 72 19 25
2019 Non-shift worker 46 25 15 7 3 1 2 74 11 1433

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 30 3 5 8 0 5 83 14 25
2019 Non-shift worker 42 22 14 9 5 3 4 69 15 1432

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 18 5 0 16 5 5 77 18 25
2019 Non-shift worker 47 15 10 10 11 2 5 67 22 1435

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 20 0 5 5 0 8 89 11 25
2019 Non-shift worker 67 16 8 3 2 1 3 86 5 1434

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 14 0 0 5 3 5 94 6 25
2019 Non-shift worker 75 9 4 2 2 4 3 91 5 1433

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 6 3 5 0 0 8 91 6 24
2019 Non-shift worker 79 6 3 2 2 2 7 93 3 1430

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 56 14 3 5 3 0 77 9 25
2019 Non-shift worker 23 42 17 10 4 3 1 68 15 1437
2018 Shift worker 21 38 20 6 15 0 0 59 21 15
2018 Non-shift worker 21 35 24 9 7 3 0 58 17 1163
2017 Shift worker 17 32 24 18 9 0 0 49 27 31
2017 Non-shift worker 19 37 20 14 7 3 0 58 21 1272

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 39 8 0 5 0 0 87 5 26
2019 Non-shift worker 36 39 11 8 4 2 0 76 12 1429
2018 Shift worker 33 34 19 6 8 0 0 67 14 15
2018 Non-shift worker 39 38 11 7 3 1 0 79 10 1166
2017 Shift worker 47 35 12 6 0 0 0 82 6 31
2017 Non-shift worker 36 42 11 6 3 1 0 79 9 1273
2014 Shift worker 45 35 10 3 6 3 0 82 9 36
2014 Non-shift worker 38 36 13 6 3 3 0 77 9 1473
2011 Shift worker 47 34 12 4 4 0 0 81 7 55
2011 Non-shift worker 32 40 14 7 5 3 0 74 11 1953

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 27 8 5 10 3 0 77 15 26
2019 Non-shift worker 44 33 12 5 2 3 0 79 8 1432
2018 Shift worker 44 22 13 6 8 6 0 71 15 15
2018 Non-shift worker 41 34 14 5 2 4 0 78 8 1164
2017 Shift worker 37 36 18 3 3 3 0 76 6 31
2017 Non-shift worker 40 35 14 5 3 4 0 77 8 1270
2014 Shift worker 45 33 8 3 6 5 0 82 9 36
2014 Non-shift worker 41 33 14 4 3 5 0 78 7 1470

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 64 22 9 0 5 0 0 86 5 26
2019 Non-shift worker 49 34 8 5 4 0 0 84 9 1437
2018 Shift worker 53 26 13 0 8 0 0 79 8 15
2018 Non-shift worker 43 37 10 6 4 0 0 81 9 1162
2017 Shift worker 51 34 6 3 7 0 0 84 10 31
2017 Non-shift worker 42 37 11 5 4 0 0 80 9 1275
2014 Shift worker 45 38 5 6 6 0 0 83 12 36
2014 Non-shift worker 42 35 12 7 3 0 0 78 10 1469
2011 Shift worker 52 31 11 3 2 0 0 83 6 55
2011 Non-shift worker 38 38 11 7 4 1 0 77 12 1952
2008 Shift worker 49 25 13 12 0 0 2 75 12 50
2008 Non-shift worker 37 38 12 8 4 1 0 76 12 1407

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 20 6 15 5 0 0 74 20 26
2019 Non-shift worker 38 32 15 7 6 1 0 71 14 1436
2018 Shift worker 53 20 7 6 14 0 0 73 20 15
2018 Non-shift worker 33 33 17 10 7 0 0 66 17 1167
2017 Shift worker 40 23 18 14 6 0 0 63 20 31
2017 Non-shift worker 32 32 18 11 6 1 0 65 18 1273
2014 Shift worker 23 43 21 13 0 0 0 66 13 36
2014 Non-shift worker 24 35 20 13 8 1 0 59 22 1472
2011 Shift worker 39 32 21 5 2 0 0 72 7 55
2011 Non-shift worker 24 36 18 12 9 1 0 61 21 1949

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 20 11 10 5 0 0 74 15 26
2019 Non-shift worker 37 34 13 9 6 0 0 71 15 1431
2018 Shift worker 57 16 13 6 8 0 0 73 14 15
2018 Non-shift worker 30 36 15 12 6 0 0 66 19 1163
2017 Shift worker 42 23 9 16 9 0 0 65 25 31
2017 Non-shift worker 31 34 17 11 6 0 0 65 18 1275
2014 Shift worker 28 41 20 8 2 0 0 69 11 36
2014 Non-shift worker 23 35 18 15 7 0 0 59 23 1473
2011 Shift worker 40 33 13 9 4 0 0 74 13 54
2011 Non-shift worker 24 38 16 13 8 0 0 62 22 1948
2008 Shift worker 36 35 13 8 7 0 0 71 15 50
2008 Non-shift worker 30 39 13 12 6 0 0 70 18 1410

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 6 12 10 10 5 0 67 20 26
2019 Non-shift worker 35 26 17 12 8 2 1 62 21 1439
2018 Shift worker 59 8 7 6 14 0 6 72 21 15
2018 Non-shift worker 30 25 18 14 10 3 0 57 24 1165
2017 Shift worker 39 14 11 28 5 3 0 54 34 31
2017 Non-shift worker 29 26 19 14 8 4 0 57 23 1274
2014 Shift worker 29 22 24 14 8 3 0 52 23 36
2014 Non-shift worker 25 26 19 15 11 4 1 53 27 1473
2011 Shift worker 29 19 22 19 2 9 0 52 24 55
2011 Non-shift worker 27 26 18 13 11 4 0 56 25 1950
2008 Shift worker 33 28 12 11 16 0 0 61 27 50
2008 Non-shift worker 30 28 17 13 7 4 0 60 22 1409
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 41 39 20 26
2019 Non-shift worker 32 32 36 1440
2018 Shift worker 33 42 26 15
2018 Non-shift worker 32 33 35 1166
2017 Shift worker 21 44 35 31
2017 Non-shift worker 34 31 34 1273
2014 Shift worker 28 37 35 35
2014 Non-shift worker 32 31 36 1474
2011 Shift worker 26 41 33 55
2011 Non-shift worker 31 32 37 1952

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Shift worker 0 15 15 0 58 13 11
2019 Non-shift worker 11 26 38 5 14 5 467
2017 Non-shift worker 12 22 40 6 14 6 450
2014 Shift worker 11 40 28 0 9999 21 10
2014 Non-shift worker 10 27 44 10 9999 9 493
2011 Shift worker 6 35 39 0 9999 20 15
2011 Non-shift worker 9 26 41 12 9999 12 624
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 33 16 5 0 5 0 79 5 26
2019 Non-shift worker 34 46 7 7 3 1 2 82 10 1435

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 11 5 5 0 5 0 89 5 26
2019 Non-shift worker 56 23 7 2 2 7 2 87 5 1436
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 19 17 5 8 25 10 55 19 26
2019 Non-shift worker 14 13 17 9 9 29 10 43 30 1438
2018 Shift worker 6 16 20 7 8 25 18 39 26 15
2018 Non-shift worker 13 16 20 10 7 27 7 44 25 1165
2017 Shift worker 19 5 27 3 7 19 19 39 17 31
2017 Non-shift worker 14 16 17 10 9 25 8 46 29 1276
2014 Shift worker 9 24 20 5 0 23 20 57 9 36
2014 Non-shift worker 11 14 21 11 9 27 7 37 30 1474

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 28 16 5 5 21 0 68 13 25
2019 Non-shift worker 30 29 16 8 6 9 1 67 15 1439
2018 Shift worker 33 17 14 0 9 27 0 69 12 14
2018 Non-shift worker 27 33 19 8 6 8 1 65 15 1166
2017 Shift worker 32 28 15 3 7 12 3 70 12 31
2017 Non-shift worker 27 31 18 8 7 8 1 64 16 1273
2014 Shift worker 23 34 20 8 0 10 6 67 9 36
2014 Non-shift worker 19 25 22 11 7 15 2 52 21 1474
2011 Shift worker 30 40 17 2 4 7 0 76 6 55
2011 Non-shift worker 25 33 18 8 5 10 0 65 15 1951
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 26
2019 Non-shift worker 9 91 1438

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 17 6 3 5 29 13 76 14 26
2019 Non-shift worker 16 12 19 5 3 35 10 50 15 1434
2018 Shift worker 20 8 21 0 8 43 0 50 14 15
2018 Non-shift worker 14 17 21 5 3 34 6 52 13 1164
2017 Shift worker 29 0 16 9 0 27 19 54 17 31
2017 Non-shift worker 16 13 19 4 3 36 9 53 13 1275
2014 Shift worker 13 18 22 8 7 24 8 46 22 36
2014 Non-shift worker 11 14 23 4 3 37 8 46 13 1473

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 17 14 3 5 19 5 71 10 26
2019 Non-shift worker 34 28 17 5 3 13 1 72 9 1434
2018 Shift worker 42 16 8 6 9 20 0 72 19 14
2018 Non-shift worker 28 32 18 5 3 13 1 69 10 1165
2017 Shift worker 43 19 9 3 0 22 3 83 5 31
2017 Non-shift worker 31 31 16 4 3 13 1 73 8 1274
2014 Shift worker 20 34 20 8 3 12 3 64 14 35
2014 Non-shift worker 21 28 21 5 3 21 2 64 10 1471
2011 Shift worker 47 32 11 0 0 9 0 88 0 55
2011 Non-shift worker 32 36 14 3 3 13 0 78 6 1949
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 29 21 14 3 5 0 61 18 26
2019 Non-shift worker 20 28 23 14 14 0 1 48 29 1435
2018 Shift worker 12 39 26 0 14 0 8 56 16 15
2018 Non-shift worker 16 24 25 15 19 0 1 41 34 1167
2017 Shift worker 22 24 8 23 24 0 0 46 46 31
2017 Non-shift worker 18 24 20 15 20 0 2 44 35 1273

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 30 31 3 0 0 0 66 3 26
2019 Non-shift worker 18 31 26 14 10 0 0 50 24 1438
2018 Shift worker 32 27 21 12 0 0 8 64 13 15
2018 Non-shift worker 16 26 29 17 12 0 0 42 29 1169
2017 Shift worker 30 25 23 7 12 0 3 57 20 31
2017 Non-shift worker 18 29 24 16 11 0 1 48 28 1272

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 30 8 13 0 0 0 80 13 26
2019 Non-shift worker 25 34 22 11 7 0 1 60 18 1428
2018 Shift worker 46 26 14 6 0 0 8 79 6 15
2018 Non-shift worker 23 31 25 13 7 0 1 55 20 1160
2017 Shift worker 28 32 15 21 2 0 3 61 24 31
2017 Non-shift worker 25 29 23 14 8 0 1 54 22 1271

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 38 3 10 3 0 0 84 13 26
2019 Non-shift worker 22 26 21 15 14 0 1 49 29 1431
2018 Shift worker 39 20 14 6 7 6 8 69 15 15
2018 Non-shift worker 18 24 24 18 14 0 1 42 33 1163
2017 Shift worker 15 34 16 12 18 0 5 51 32 31
2017 Non-shift worker 18 24 24 18 15 0 1 42 33 1273

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 74 18 5 3 0 0 0 92 3 26
2019 Non-shift worker 48 26 13 6 4 0 3 77 10 1422
2018 Shift worker 41 6 34 0 6 0 14 54 7 15
2018 Non-shift worker 43 26 13 7 5 0 5 73 13 1159
2017 Shift worker 46 33 3 3 8 0 8 86 12 31
2017 Non-shift worker 41 27 14 6 6 1 5 72 13 1271

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 28 16 16 0 0 0 69 16 26
2019 Non-shift worker 29 31 21 12 8 0 0 60 19 1433
2018 Shift worker 34 6 40 0 12 0 8 44 13 15
2018 Non-shift worker 26 28 23 12 9 0 1 55 22 1162
2017 Shift worker 27 32 16 14 9 3 0 60 24 31
2017 Non-shift worker 25 30 23 13 9 0 1 56 22 1267

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 40 14 5 0 0 0 81 5 26
2019 Non-shift worker 27 35 20 11 6 1 0 63 17 1434
2018 Shift worker 27 26 47 0 0 0 0 53 0 15
2018 Non-shift worker 21 34 25 11 7 1 1 56 19 1162
2017 Shift worker 20 21 19 24 9 0 7 44 36 31
2017 Non-shift worker 22 31 23 15 7 1 1 54 22 1266

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 34 24 5 0 0 0 72 5 26
2019 Non-shift worker 24 35 23 12 6 0 0 59 18 1430
2018 Shift worker 34 40 27 0 0 0 0 73 0 15
2018 Non-shift worker 19 32 29 12 7 0 1 52 19 1163
2017 Shift worker 18 26 39 12 3 0 3 45 15 31
2017 Non-shift worker 19 31 25 15 8 0 1 51 24 1268

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 39 17 10 5 0 0 69 14 26
2019 Non-shift worker 26 31 21 12 9 0 0 57 21 1429
2018 Shift worker 21 28 45 0 6 0 0 49 6 15
2018 Non-shift worker 23 29 26 11 9 0 1 53 20 1164
2017 Shift worker 17 21 32 13 11 0 5 40 26 31
2017 Non-shift worker 26 29 20 15 10 0 1 56 25 1266

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 23 6 8 0 0 0 86 8 26
2019 Non-shift worker 43 26 15 9 6 0 1 70 15 1430

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 28 16 8 0 0 0 76 8 26
2019 Non-shift worker 34 33 18 10 4 0 1 68 14 1428
2018 Shift worker 27 52 14 6 0 0 0 80 6 15
2018 Non-shift worker 29 31 25 9 5 1 1 60 14 1164
2017 Shift worker 23 50 14 3 3 3 6 79 6 31
2017 Non-shift worker 31 30 21 10 5 1 1 63 16 1268

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 22 11 5 0 0 0 84 5 26
2019 Non-shift worker 51 26 13 5 3 0 1 78 9 1430
2018 Shift worker 55 18 21 6 0 0 0 73 6 15
2018 Non-shift worker 48 24 14 7 6 0 1 74 12 1155
2017 Shift worker 48 28 10 0 3 0 11 85 3 31
2017 Non-shift worker 48 27 14 6 4 0 1 76 9 1272

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 13 8 0 0 0 0 92 0 26
2019 Non-shift worker 72 13 6 2 2 0 5 90 4 1420
2018 Shift worker 67 12 14 7 0 0 0 79 7 15
2018 Non-shift worker 70 14 7 3 2 1 4 88 5 1165

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 82 8 0 10 0 0 0 90 10 26
2019 Non-shift worker 71 12 7 3 4 1 3 86 7 1434
2018 Shift worker 73 6 7 8 0 0 6 84 9 15
2018 Non-shift worker 67 13 6 4 5 1 4 84 10 1162
2017 Shift worker 68 7 12 0 3 0 11 84 3 31
2017 Non-shift worker 70 14 5 4 4 1 3 87 8 1275

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 30 0 5 5 0 0 90 10 26
2019 Non-shift worker 55 28 9 4 2 0 1 84 7 1428
2018 Shift worker 43 22 21 0 14 0 0 65 14 15
2018 Non-shift worker 52 28 11 5 3 0 1 81 8 1164
2017 Shift worker 53 28 9 3 0 0 7 88 3 31
2017 Non-shift worker 54 29 9 5 2 0 2 84 7 1270

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 16 12 8 5 0 0 74 13 25
2019 Non-shift worker 56 21 10 7 4 0 1 78 12 1422
2018 Shift worker 51 16 14 13 6 0 0 67 19 15
2018 Non-shift worker 48 23 13 7 7 0 1 72 14 1166
2017 Shift worker 51 28 7 5 3 0 7 84 8 31
2017 Non-shift worker 54 21 11 7 5 0 2 77 12 1274

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 9 3 5 0 0 20 90 6 26
2019 Non-shift worker 56 14 4 2 1 0 22 91 4 1419
2018 Shift worker 55 13 0 0 0 0 32 100 0 15
2018 Non-shift worker 48 15 6 1 1 0 28 88 4 1159
2017 Shift worker 60 11 3 3 0 0 23 93 3 31
2017 Non-shift worker 53 15 5 2 1 0 24 89 4 1272

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 11 3 0 0 0 8 97 0 26
2019 Non-shift worker 70 18 6 1 1 0 4 92 2 1426
2018 Shift worker 79 14 0 7 0 0 0 93 7 15
2018 Non-shift worker 63 21 8 2 1 0 5 88 3 1162
2017 Shift worker 62 22 0 0 3 0 13 97 3 31
2017 Non-shift worker 68 18 5 2 1 0 6 92 3 1270

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 3 20 5 13 0 0 62 17 26
2019 Non-shift worker 67 15 6 3 5 0 3 85 8 1430
2018 Shift worker 47 28 8 11 0 0 6 79 12 15
2018 Non-shift worker 67 16 5 4 5 0 3 86 10 1165
2017 Shift worker 37 16 13 10 21 0 3 55 32 31
2017 Non-shift worker 65 16 7 4 4 0 4 85 8 1272

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 29 22 0 0 0 0 78 0 26
2019 Non-shift worker 49 30 13 4 2 0 2 81 6 1425
2018 Shift worker 67 27 6 0 0 0 0 94 0 15
2018 Non-shift worker 46 30 15 4 2 0 2 78 7 1164
2017 Shift worker 48 27 19 0 3 0 3 78 3 31
2017 Non-shift worker 52 27 12 4 2 0 3 81 6 1269

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 19 61 16 5 0 0 0 80 5 26
2019 Non-shift worker 13 39 33 11 4 0 0 52 15 1439
2018 Shift worker 34 33 6 13 14 0 0 67 27 15
2018 Non-shift worker 10 31 38 16 4 0 0 41 20 1167
2017 Shift worker 9 40 37 10 3 0 0 49 14 31
2017 Non-shift worker 9 32 39 14 6 0 0 41 20 1275

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 20 23 35 17 0 0 53 24 26
2019 Non-shift worker 10 17 40 24 10 0 0 33 26 1426
2018 Shift worker 14 0 37 28 12 8 0 44 15 15
2018 Non-shift worker 9 22 40 20 9 0 0 28 31 1148
2017 Shift worker 3 9 63 19 7 0 0 26 11 31
2017 Non-shift worker 8 20 41 23 7 0 0 31 28 1272

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 26 19 18 0 8 0 60 19 26
2019 Non-shift worker 37 40 12 7 3 1 0 79 10 1432
2018 Shift worker 45 34 15 6 0 0 0 79 6 15
2018 Non-shift worker 38 42 10 6 3 1 0 80 9 1165
2017 Shift worker 23 42 23 12 0 0 0 66 12 31
2017 Non-shift worker 33 43 10 8 4 2 0 78 12 1272

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 43 15 11 0 0 0 74 11 26
2019 Non-shift worker 26 37 15 12 8 2 0 64 20 1436
2018 Shift worker 37 22 6 19 8 8 0 64 29 15
2018 Non-shift worker 23 38 16 14 7 1 0 62 22 1169
2017 Shift worker 14 44 24 14 3 0 0 58 18 31
2017 Non-shift worker 19 41 13 17 9 1 0 61 26 1275
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 34 66 26
2019 Non-shift worker 17 83 1440
2017 Shift worker 35 65 31
2017 Non-shift worker 19 81 1276
2014 Non-shift worker 19 81 1472
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 20 33 3 12 10 5 20 80 24
2019 Non-shift worker 22 31 23 13 9 2 1 23 77 1438
2018 Shift worker 26 14 28 6 20 6 0 27 73 15
2018 Non-shift worker 23 27 25 10 12 2 1 24 76 1170
2017 Shift worker 16 20 26 19 14 0 5 17 83 31
2017 Non-shift worker 27 25 20 10 15 3 0 28 72 1274

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 67 33 17
2019 Non-shift worker 62 38 1076

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 58 42 16
2019 Non-shift worker 39 61 1061
2018 Shift worker 70 30 10
2018 Non-shift worker 27 73 859

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 52 5 13 0 0 5 81 14 17
2019 Non-shift worker 12 22 19 20 18 2 6 38 41 1069
2018 Shift worker 9 49 0 12 20 0 10 64 36 10
2018 Non-shift worker 10 24 17 19 23 2 6 37 45 858
2017 Shift worker 13 34 8 19 23 0 3 48 44 25
2017 Non-shift worker 12 20 17 18 24 2 7 35 46 895

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 10 28 7 29 17 5 5 41 51 17
2019 Non-shift worker 5 14 15 23 35 2 6 20 63 1069
2018 Shift worker 0 20 0 50 20 0 10 22 78 10
2018 Non-shift worker 3 9 13 22 47 2 4 13 73 861
2017 Shift worker 9 16 0 26 48 0 0 26 74 25
2017 Non-shift worker 2 7 10 20 54 2 4 10 79 896

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 8 20 8 5 5 21 56 17 25
2019 Non-shift worker 35 20 15 11 11 1 7 59 24 1430
2018 Shift worker 17 13 21 6 16 14 13 41 30 15
2018 Non-shift worker 34 18 15 11 13 2 8 58 26 1168
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