2019 Public Service Employee Survey Results for Public Health Agency of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 48 4 9 1 0 0 87 10 152
2017 Provides services to public - English only 39 39 7 13 2 0 0 78 15 73
2017 Provides services to public - Both English and French 33 50 2 11 4 0 0 83 15 132
2014 Provides services to public - English only 44 39 7 7 3 0 0 83 11 85
2014 Provides services to public - Both English and French 29 48 6 11 5 0 1 78 16 149
2011 Provides services to public - English only 47 46 1 5 2 0 0 92 7 120
2011 Provides services to public - Both English and French 41 42 5 7 5 0 0 83 12 220
2008 Provides services to public - English only 37 52 2 9 1 0 0 88 10 126
2008 Provides services to public - Both English and French 46 44 4 4 2 0 0 90 6 189

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 25 11 9 3 0 0 77 12 151
2017 Provides services to public - English only 73 17 1 1 0 2 7 97 1 73
2017 Provides services to public - Both English and French 48 25 8 11 8 0 0 73 19 132
2014 Provides services to public - English only 84 9 3 1 1 1 1 95 2 85
2014 Provides services to public - Both English and French 48 20 6 15 11 0 1 69 26 149
2011 Provides services to public - English only 81 13 2 2 2 0 0 95 4 120
2011 Provides services to public - Both English and French 55 20 4 10 10 1 0 76 21 219
2008 Provides services to public - English only 77 13 5 2 2 1 0 91 5 126
2008 Provides services to public - Both English and French 59 19 4 15 4 0 0 78 19 188

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 47 8 7 2 0 0 83 9 151
2017 Provides services to public - English only 41 30 7 14 8 0 0 72 22 73
2017 Provides services to public - Both English and French 34 35 7 16 6 0 2 70 23 132
2014 Provides services to public - English only 41 30 9 13 6 0 0 72 19 85
2014 Provides services to public - Both English and French 26 38 11 11 13 0 1 64 25 148
2011 Provides services to public - English only 43 33 8 10 6 0 0 76 16 120
2011 Provides services to public - Both English and French 41 32 9 9 9 0 0 74 18 220

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 46 7 8 4 0 1 80 13 151
2017 Provides services to public - English only 19 54 6 12 8 0 0 73 21 73
2017 Provides services to public - Both English and French 26 41 15 14 4 0 0 67 17 132
2014 Provides services to public - English only 24 39 11 15 10 0 1 64 25 85
2014 Provides services to public - Both English and French 26 38 12 14 8 0 1 65 23 148
2011 Provides services to public - English only 30 38 12 12 7 0 0 68 19 121
2011 Provides services to public - Both English and French 27 43 13 10 8 0 0 69 17 220
2008 Provides services to public - English only 29 44 11 8 8 0 0 73 16 127
2008 Provides services to public - Both English and French 32 41 12 10 4 0 1 74 14 189

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 40 8 3 0 0 0 90 3 150
2017 Provides services to public - English only 45 41 1 10 3 0 0 86 13 72
2017 Provides services to public - Both English and French 49 38 5 5 2 0 1 87 7 132
2014 Provides services to public - English only 48 31 12 4 4 1 0 80 8 85
2014 Provides services to public - Both English and French 40 37 14 7 2 0 0 77 9 149

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 29 8 5 7 1 1 80 12 151
2017 Provides services to public - English only 37 41 7 9 6 0 0 78 16 73
2017 Provides services to public - Both English and French 42 30 12 8 9 0 0 72 16 132
2014 Provides services to public - English only 43 34 7 9 7 0 0 77 16 85
2014 Provides services to public - Both English and French 30 38 11 12 9 0 0 68 21 149
2011 Provides services to public - English only 39 38 11 7 6 0 0 76 13 121
2011 Provides services to public - Both English and French 36 36 9 9 8 0 1 73 17 221

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 43 10 8 1 0 0 82 9 151
2017 Provides services to public - English only 33 43 11 12 1 0 0 76 14 73
2017 Provides services to public - Both English and French 33 43 11 8 4 0 0 76 13 132
2014 Provides services to public - English only 36 40 14 6 4 0 0 76 10 85
2014 Provides services to public - Both English and French 20 52 10 11 6 0 0 72 17 149
2011 Provides services to public - English only 30 45 9 12 5 0 0 75 17 121
2011 Provides services to public - Both English and French 32 39 13 10 6 0 0 72 15 221
2008 Provides services to public - English only 26 52 7 10 4 0 0 78 15 126
2008 Provides services to public - Both English and French 38 36 11 10 4 0 0 75 14 188

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 38 15 14 2 0 0 69 16 151
2017 Provides services to public - English only 23 34 16 17 9 0 0 57 27 73
2017 Provides services to public - Both English and French 27 38 14 11 8 2 0 66 20 132
2014 Provides services to public - English only 25 31 15 18 10 1 0 56 28 85
2014 Provides services to public - Both English and French 23 34 19 15 8 0 0 57 23 149
2011 Provides services to public - English only 20 46 11 13 10 0 0 67 22 121
2011 Provides services to public - Both English and French 23 38 12 13 13 1 0 62 26 220

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 46 12 10 3 0 0 75 13 152
2017 Provides services to public - English only 38 45 4 11 1 1 0 84 13 73
2017 Provides services to public - Both English and French 28 37 16 9 10 0 0 66 19 131

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 45 8 6 2 0 0 84 8 151
2017 Provides services to public - English only 48 32 8 8 2 1 0 82 10 73
2017 Provides services to public - Both English and French 35 40 14 5 6 0 0 75 10 132
2014 Provides services to public - English only 47 32 11 4 5 1 0 80 9 85
2014 Provides services to public - Both English and French 31 42 16 5 5 0 0 73 11 148
2011 Provides services to public - English only 32 48 10 5 3 1 0 82 9 121
2011 Provides services to public - Both English and French 35 42 9 6 7 1 0 78 13 221
2008 Provides services to public - English only 41 39 10 6 3 1 0 81 9 126
2008 Provides services to public - Both English and French 42 37 6 9 4 2 0 81 13 189

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 40 15 12 3 0 0 70 15 151
2017 Provides services to public - English only 26 32 13 15 14 0 0 58 29 73
2017 Provides services to public - Both English and French 24 37 14 14 11 0 0 61 25 132

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 35 8 4 0 0 0 89 4 150
2017 Provides services to public - English only 55 36 4 5 0 0 0 91 5 73
2017 Provides services to public - Both English and French 57 28 12 1 2 0 0 85 3 131
2014 Provides services to public - English only 69 22 4 3 1 0 0 91 4 85
2014 Provides services to public - Both English and French 48 35 10 4 3 0 1 84 7 149
2011 Provides services to public - English only 61 26 9 3 1 0 0 87 4 121
2011 Provides services to public - Both English and French 59 27 8 4 2 1 0 86 6 221

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 42 20 10 3 0 0 67 13 151
2017 Provides services to public - English only 25 38 11 16 11 0 0 63 27 73
2017 Provides services to public - Both English and French 25 39 15 11 9 1 0 65 20 131
2014 Provides services to public - English only 25 37 12 15 11 0 0 61 26 85
2014 Provides services to public - Both English and French 18 44 13 15 9 0 0 62 24 149
2011 Provides services to public - English only 28 40 11 13 8 0 0 68 21 120
2011 Provides services to public - Both English and French 28 38 12 10 11 0 0 66 22 220

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 37 16 8 3 0 1 73 11 151
2017 Provides services to public - English only 32 27 14 19 8 0 0 60 27 73
2017 Provides services to public - Both English and French 34 37 12 9 8 0 0 70 17 131
2014 Provides services to public - English only 33 33 14 9 10 0 0 67 19 85
2014 Provides services to public - Both English and French 22 38 20 13 7 0 0 60 20 148

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 30 43 12 10 5 0 0 73 15 148
2017 Provides services to public - English only 35 38 11 11 5 0 0 73 16 73
2017 Provides services to public - Both English and French 28 42 11 10 8 0 1 70 19 131
2014 Provides services to public - English only 31 44 11 8 7 0 0 74 15 85
2014 Provides services to public - Both English and French 25 40 15 11 9 0 0 65 20 149
2011 Provides services to public - English only 39 39 12 6 4 0 0 78 10 121
2011 Provides services to public - Both English and French 34 42 11 6 6 0 0 78 12 221

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 48 8 5 1 0 0 86 6 152
2017 Provides services to public - English only 39 39 17 3 1 0 0 78 5 73
2017 Provides services to public - Both English and French 45 36 12 5 2 0 0 81 7 130
2014 Provides services to public - English only 54 28 11 6 1 0 0 82 8 85
2014 Provides services to public - Both English and French 23 51 17 4 5 0 0 74 9 149
2011 Provides services to public - English only 36 45 8 9 2 0 0 81 11 121
2011 Provides services to public - Both English and French 41 37 13 6 2 1 0 79 8 221
2008 Provides services to public - English only 36 45 9 7 3 0 0 81 10 126
2008 Provides services to public - Both English and French 42 40 9 7 1 0 0 82 9 189

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 30 21 11 4 0 0 64 15 147
2017 Provides services to public - English only 31 41 13 8 7 0 0 72 15 73
2017 Provides services to public - Both English and French 36 32 19 11 2 0 1 68 12 132
2014 Provides services to public - English only 35 36 22 4 1 0 3 73 5 85
2014 Provides services to public - Both English and French 29 35 25 6 4 0 0 65 10 149
2011 Provides services to public - English only 37 36 17 8 2 0 0 74 9 121
2011 Provides services to public - Both English and French 33 32 21 9 5 0 0 65 14 221
2008 Provides services to public - English only 26 37 15 13 8 0 1 63 21 126
2008 Provides services to public - Both English and French 30 26 23 15 6 0 0 57 20 188

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 9 27 40 17 6 0 1 24 36 152
2017 Provides services to public - English only 12 25 33 20 7 1 1 27 39 73
2017 Provides services to public - Both English and French 12 31 31 16 9 1 0 25 44 132
2014 Provides services to public - English only 13 23 34 18 8 2 1 27 38 85
2014 Provides services to public - Both English and French 13 38 30 14 4 0 2 18 51 149
2011 Provides services to public - English only 13 27 35 17 6 0 2 24 40 121
2011 Provides services to public - Both English and French 20 33 26 14 6 1 1 20 54 220
2008 Provides services to public - English only 11 29 32 16 8 0 4 25 42 124
2008 Provides services to public - Both English and French 12 32 31 16 7 1 1 24 44 189

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 16 29 20 19 3 2 40 30 150
2017 Provides services to public - English only 16 21 23 30 8 1 1 39 37 73
2017 Provides services to public - Both English and French 15 22 26 21 13 2 0 35 38 132
2014 Provides services to public - English only 12 17 36 16 11 3 4 29 32 85
2014 Provides services to public - Both English and French 11 29 28 22 6 3 2 30 41 149
2011 Provides services to public - English only 13 19 27 27 11 3 1 39 33 121
2011 Provides services to public - Both English and French 17 27 26 17 8 2 2 27 46 220
2008 Provides services to public - English only 10 23 26 21 13 2 5 36 35 127
2008 Provides services to public - Both English and French 17 22 29 18 9 2 2 29 41 189

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 30 19 8 6 1 1 14 66 152
2017 Provides services to public - English only 26 23 31 13 4 1 1 18 50 73
2017 Provides services to public - Both English and French 33 20 32 8 5 1 1 14 54 132
2014 Provides services to public - English only 31 27 16 14 5 3 4 20 63 85
2014 Provides services to public - Both English and French 45 29 19 3 3 0 1 6 75 149
2011 Provides services to public - English only 35 20 23 16 4 1 1 20 56 121
2011 Provides services to public - Both English and French 47 24 17 7 4 0 1 11 72 218
2008 Provides services to public - English only 27 23 23 16 7 1 4 24 52 125
2008 Provides services to public - Both English and French 34 26 20 9 8 1 2 18 61 188

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 24 27 20 15 0 1 35 37 151
2017 Provides services to public - English only 9 7 34 39 8 1 1 49 16 73
2017 Provides services to public - Both English and French 8 24 26 26 14 1 0 40 33 131
2014 Provides services to public - English only 8 10 38 29 11 1 2 41 19 85
2014 Provides services to public - Both English and French 18 28 26 16 9 1 2 26 47 149
2011 Provides services to public - English only 12 12 37 30 8 0 2 38 24 120
2011 Provides services to public - Both English and French 19 23 28 19 8 1 1 28 43 221
2008 Provides services to public - English only 8 20 28 27 13 0 4 42 29 125
2008 Provides services to public - Both English and French 17 17 35 17 10 2 1 28 36 189

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 23 32 15 12 1 2 28 39 151
2017 Provides services to public - English only 28 24 17 22 6 0 3 29 54 73
2017 Provides services to public - Both English and French 19 30 22 13 14 1 2 28 50 132
2014 Provides services to public - English only 19 25 28 11 12 0 5 24 46 85
2014 Provides services to public - Both English and French 26 31 23 9 8 1 1 18 58 149
2011 Provides services to public - English only 23 15 32 17 8 2 3 26 40 121
2011 Provides services to public - Both English and French 23 26 27 12 8 1 4 20 51 220
2008 Provides services to public - English only 13 23 28 21 10 0 5 33 38 125
2008 Provides services to public - Both English and French 17 28 23 15 12 1 3 29 48 187

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 22 30 19 12 2 2 32 37 150
2017 Provides services to public - English only 14 17 20 27 12 3 6 43 34 73
2017 Provides services to public - Both English and French 10 25 36 15 12 2 1 28 35 132
2014 Provides services to public - English only 9 11 30 26 13 5 5 44 23 85
2014 Provides services to public - Both English and French 17 16 32 21 10 1 3 33 34 149
2011 Provides services to public - English only 15 14 22 26 14 3 6 44 32 121
2011 Provides services to public - Both English and French 17 22 30 16 9 2 4 27 42 219
2008 Provides services to public - English only 9 21 25 20 19 1 6 42 32 125
2008 Provides services to public - Both English and French 24 25 27 12 10 1 2 22 50 189

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 28 28 10 7 1 1 17 54 152
2017 Provides services to public - English only 21 19 32 13 7 2 7 22 43 71
2017 Provides services to public - Both English and French 20 28 33 11 7 1 0 18 48 132
2014 Provides services to public - English only 26 20 23 15 6 2 8 23 51 85
2014 Provides services to public - Both English and French 28 28 24 14 4 0 1 18 57 149

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 23 33 20 8 0 1 28 38 152
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 20 5 8 6 0 0 80 14 152
2017 Provides services to public - English only 74 13 2 2 0 2 7 95 3 72
2017 Provides services to public - Both English and French 60 18 7 7 7 1 1 79 14 131
2014 Provides services to public - English only 77 12 6 0 0 1 4 94 0 85
2014 Provides services to public - Both English and French 55 21 4 11 8 0 1 78 19 149
2011 Provides services to public - English only 72 12 5 1 2 0 7 91 3 121
2011 Provides services to public - Both English and French 58 18 3 9 10 0 2 78 19 221
2008 Provides services to public - English only 80 6 5 1 4 0 4 90 4 127
2008 Provides services to public - Both English and French 56 21 4 6 7 1 4 82 14 189

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 37 14 5 7 6 5 70 14 152
2017 Provides services to public - English only 20 39 14 12 8 3 5 64 21 73
2017 Provides services to public - Both English and French 29 25 12 7 14 7 6 62 25 131
2014 Provides services to public - English only 26 37 13 5 10 1 8 70 16 85
2014 Provides services to public - Both English and French 27 33 12 8 11 4 5 67 21 149

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 50 33 5 7 5 0 0 82 12 151
2017 Provides services to public - English only 41 28 11 10 9 0 0 69 20 73
2017 Provides services to public - Both English and French 40 28 12 11 10 0 0 67 20 131
2014 Provides services to public - English only 41 17 21 8 11 1 0 59 20 85
2014 Provides services to public - Both English and French 42 34 6 7 10 1 1 77 17 149

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 55 34 3 6 3 0 0 88 9 151
2017 Provides services to public - English only 37 43 9 7 4 0 0 79 12 73
2017 Provides services to public - Both English and French 50 29 6 8 6 0 0 79 14 131
2014 Provides services to public - English only 37 37 13 11 1 1 0 75 12 85
2014 Provides services to public - Both English and French 39 38 6 11 5 0 0 78 16 148

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 41 8 2 2 0 0 88 4 151
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 33 11 3 2 1 3 84 5 152

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 40 36 15 4 4 0 1 77 8 152
2017 Provides services to public - English only 34 46 7 5 6 1 0 82 12 73
2017 Provides services to public - Both English and French 38 35 10 9 8 0 0 73 16 132
2014 Provides services to public - English only 30 42 12 11 6 0 0 72 16 85
2014 Provides services to public - Both English and French 31 40 17 6 6 1 0 71 12 149
2011 Provides services to public - English only 28 37 14 10 9 1 1 67 19 121
2011 Provides services to public - Both English and French 34 31 13 14 6 0 1 66 21 221
2008 Provides services to public - English only 40 33 10 10 7 0 0 73 17 127
2008 Provides services to public - Both English and French 30 34 13 13 11 0 0 63 24 189

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 37 12 3 5 0 1 81 7 150
2017 Provides services to public - English only 43 35 12 7 2 1 0 78 9 73
2017 Provides services to public - Both English and French 39 32 10 12 6 1 0 72 18 132
2014 Provides services to public - English only 40 32 12 9 5 1 0 74 14 85
2014 Provides services to public - Both English and French 30 40 17 7 3 2 0 72 11 149
2011 Provides services to public - English only 39 32 12 7 8 1 1 71 16 121
2011 Provides services to public - Both English and French 38 27 15 9 8 2 0 67 18 221
2008 Provides services to public - English only 49 19 8 11 10 2 0 70 22 127
2008 Provides services to public - Both English and French 41 27 10 12 8 2 0 69 20 189

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 45 28 16 5 4 0 1 74 10 152
2017 Provides services to public - English only 49 27 12 8 4 0 0 77 12 73
2017 Provides services to public - Both English and French 39 31 9 11 9 0 1 71 20 131
2014 Provides services to public - English only 40 29 10 12 7 1 0 70 20 85
2014 Provides services to public - Both English and French 32 36 16 9 6 1 0 69 15 149
2011 Provides services to public - English only 31 40 11 12 6 1 0 71 18 120
2011 Provides services to public - Both English and French 31 37 10 12 8 0 1 69 21 221
2008 Provides services to public - English only 39 36 7 8 9 0 1 75 18 126
2008 Provides services to public - Both English and French 36 32 8 15 9 0 1 68 24 189

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 77 11 4 4 2 0 1 89 6 152
2017 Provides services to public - English only 77 6 7 1 0 2 7 91 1 72
2017 Provides services to public - Both English and French 73 15 5 2 4 1 2 90 6 132
2014 Provides services to public - English only 85 5 6 0 0 1 3 94 0 85
2014 Provides services to public - Both English and French 68 17 5 3 5 0 1 86 9 149
2011 Provides services to public - English only 78 10 5 2 2 0 2 91 4 121
2011 Provides services to public - Both English and French 66 15 4 4 8 0 3 83 12 221
2008 Provides services to public - English only 84 6 1 1 3 1 4 95 4 127
2008 Provides services to public - Both English and French 74 8 2 5 7 0 4 85 12 187

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 53 26 9 6 4 1 1 81 10 151
2017 Provides services to public - English only 55 25 3 5 5 2 3 85 11 73
2017 Provides services to public - Both English and French 51 16 8 10 6 4 4 74 18 132
2014 Provides services to public - English only 51 22 11 3 10 0 3 75 14 85
2014 Provides services to public - Both English and French 37 23 13 6 12 4 4 66 21 148
2011 Provides services to public - English only 43 22 11 11 10 2 2 67 21 121
2011 Provides services to public - Both English and French 38 25 10 10 13 2 3 66 24 221

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 63 19 9 5 1 1 1 84 7 152
2017 Provides services to public - English only 60 21 13 3 2 1 0 82 5 73
2017 Provides services to public - Both English and French 59 18 11 1 10 1 0 77 12 131

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 29 13 4 3 0 1 80 8 152
2017 Provides services to public - English only 52 23 12 8 4 1 0 76 12 72
2017 Provides services to public - Both English and French 46 29 9 7 10 0 0 75 17 132
2014 Provides services to public - English only 48 26 8 6 10 1 0 75 17 85
2014 Provides services to public - Both English and French 45 33 9 7 6 0 0 78 13 149

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 46 22 4 6 0 3 67 11 37
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 36 14 7 5 6 1 73 13 151
2017 Provides services to public - English only 21 30 21 16 9 4 0 52 26 73
2017 Provides services to public - Both English and French 23 22 21 15 9 10 0 50 26 130
2014 Provides services to public - English only 26 39 10 6 6 11 1 74 14 84
2014 Provides services to public - Both English and French 20 29 18 15 7 9 1 55 25 149
2011 Provides services to public - English only 17 36 22 12 8 4 0 55 22 120
2011 Provides services to public - Both English and French 18 29 13 16 16 7 1 52 34 220

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 35 19 8 8 1 0 65 16 151
2017 Provides services to public - English only 21 23 21 23 11 1 0 45 34 73
2017 Provides services to public - Both English and French 26 25 18 16 15 0 0 51 31 132
2014 Provides services to public - English only 29 28 14 12 10 6 1 61 23 85
2014 Provides services to public - Both English and French 16 33 23 15 8 5 0 52 24 149
2011 Provides services to public - English only 16 30 25 17 10 2 0 47 28 120
2011 Provides services to public - Both English and French 17 29 17 16 19 3 0 47 35 220
2008 Provides services to public - English only 31 28 12 17 11 2 0 59 28 127
2008 Provides services to public - Both English and French 24 31 20 12 10 2 1 57 23 189

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 19 31 22 15 8 4 0 53 24 150
2017 Provides services to public - English only 13 30 17 23 13 4 0 45 37 73
2017 Provides services to public - Both English and French 14 25 18 22 18 4 0 40 41 132
2014 Provides services to public - English only 17 30 19 16 11 7 0 51 29 85
2014 Provides services to public - Both English and French 10 26 23 23 12 5 1 38 37 149
2011 Provides services to public - English only 10 30 25 16 18 1 0 40 34 120
2011 Provides services to public - Both English and French 9 27 18 19 20 8 0 39 42 221
2008 Provides services to public - English only 21 23 13 23 15 4 0 47 40 127
2008 Provides services to public - Both English and French 16 28 21 19 12 5 0 46 32 188

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 33 20 15 8 3 0 54 25 152
2017 Provides services to public - English only 12 30 14 20 20 4 0 43 42 73
2017 Provides services to public - Both English and French 13 22 21 18 22 4 0 37 41 132
2014 Provides services to public - English only 12 28 18 30 10 2 0 41 40 85
2014 Provides services to public - Both English and French 10 27 18 27 14 4 0 38 43 149
2011 Provides services to public - English only 10 27 19 27 15 1 0 38 43 121
2011 Provides services to public - Both English and French 9 30 18 19 20 4 0 40 41 221
2008 Provides services to public - English only 18 36 11 18 15 2 0 55 34 127
2008 Provides services to public - Both English and French 18 21 23 25 11 2 0 39 37 189

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 24 22 11 4 3 0 62 16 152
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 43 19 9 4 0 0 68 13 152
2017 Provides services to public - English only 26 30 17 13 9 3 0 59 23 73
2017 Provides services to public - Both English and French 26 35 18 14 4 3 0 63 19 132
2014 Provides services to public - English only 18 47 19 11 2 2 0 67 13 85
2014 Provides services to public - Both English and French 14 44 24 10 6 1 0 59 16 149
2011 Provides services to public - English only 19 50 15 7 4 4 0 72 12 120
2011 Provides services to public - Both English and French 22 41 14 9 12 2 0 65 21 221

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 35 21 18 9 3 0 50 29 150

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 41 16 9 6 1 0 69 15 151
2017 Provides services to public - English only 39 29 19 6 1 5 1 72 8 73
2017 Provides services to public - Both English and French 34 39 14 5 5 3 1 76 10 132
2014 Provides services to public - English only 31 36 18 10 1 4 0 70 12 85
2014 Provides services to public - Both English and French 21 41 16 13 6 3 0 63 20 149
2011 Provides services to public - English only 20 40 18 6 10 5 1 63 17 120
2011 Provides services to public - Both English and French 33 34 10 6 11 6 0 72 17 221
2008 Provides services to public - English only 31 33 13 6 10 4 2 69 18 127
2008 Provides services to public - Both English and French 33 31 13 10 7 4 1 68 18 189

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 29 40 17 7 6 2 0 69 13 152

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 24 15 17 17 11 3 42 40 152
2017 Provides services to public - English only 17 21 15 18 24 5 0 39 45 73
2017 Provides services to public - Both English and French 18 23 12 13 26 6 2 44 43 132
2014 Provides services to public - English only 12 16 20 20 19 11 1 32 45 85
2014 Provides services to public - Both English and French 9 16 22 17 21 13 3 30 44 149
2011 Provides services to public - English only 12 22 19 17 23 5 2 37 42 121
2011 Provides services to public - Both English and French 10 18 16 17 23 12 6 33 48 220

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 25 38 14 13 9 1 1 64 22 152
2017 Provides services to public - English only 16 28 10 23 19 3 0 45 44 73
2017 Provides services to public - Both English and French 25 24 18 19 12 3 0 50 32 131
2014 Provides services to public - English only 22 32 11 15 15 4 1 57 31 85
2014 Provides services to public - Both English and French 16 39 19 17 6 3 0 56 24 149
2011 Provides services to public - English only 24 29 18 13 16 0 0 53 29 121
2011 Provides services to public - Both English and French 22 36 14 13 14 1 0 59 27 221
2008 Provides services to public - English only 25 33 12 10 18 1 0 59 29 127
2008 Provides services to public - Both English and French 26 34 18 14 7 0 0 60 22 189

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 27 18 17 17 3 2 45 36 152
2017 Provides services to public - English only 11 12 23 26 25 3 0 24 53 73
2017 Provides services to public - Both English and French 20 18 12 15 30 3 2 40 48 128
2014 Provides services to public - English only 18 16 7 20 31 6 3 37 56 85
2014 Provides services to public - Both English and French 15 22 16 24 19 5 1 38 45 149
2011 Provides services to public - English only 18 22 9 23 26 2 0 41 50 121
2011 Provides services to public - Both English and French 11 25 18 19 25 2 0 37 45 221
2008 Provides services to public - English only 18 27 18 13 21 1 2 47 35 127
2008 Provides services to public - Both English and French 17 35 14 16 14 1 3 54 32 189

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 27 16 5 6 1 1 73 11 151

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 10 8 5 4 2 11 80 11 151

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 29 15 6 4 1 2 74 11 149

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 39 29 13 7 5 5 2 73 13 151

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 23 10 7 10 3 5 71 18 151

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 22 12 3 4 1 3 81 7 150

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 75 14 3 2 1 3 2 93 3 150

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 80 7 3 1 1 1 7 94 2 150

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 17 49 19 9 4 1 1 67 13 150
2017 Provides services to public - English only 11 34 19 22 9 3 1 48 33 73
2017 Provides services to public - Both English and French 18 33 23 11 9 6 0 55 20 132

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 40 14 8 3 2 0 75 11 152
2017 Provides services to public - English only 31 38 13 11 2 5 0 72 14 73
2017 Provides services to public - Both English and French 32 46 9 9 4 0 0 79 12 132
2014 Provides services to public - English only 39 36 12 4 3 5 0 79 8 85
2014 Provides services to public - Both English and French 36 37 14 3 5 5 1 77 9 149
2011 Provides services to public - English only 29 38 19 8 6 1 0 67 14 121
2011 Provides services to public - Both English and French 31 36 16 7 6 3 0 70 13 221

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 35 13 5 1 2 0 81 6 151
2017 Provides services to public - English only 27 36 18 8 7 4 0 66 16 71
2017 Provides services to public - Both English and French 36 34 13 7 3 5 1 75 11 132
2014 Provides services to public - English only 41 37 12 5 3 2 0 80 8 84
2014 Provides services to public - Both English and French 42 28 14 4 3 7 1 77 7 149

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 44 39 12 2 2 0 0 83 5 152
2017 Provides services to public - English only 34 37 17 8 4 0 0 71 12 73
2017 Provides services to public - Both English and French 42 31 12 8 6 0 0 74 14 132
2014 Provides services to public - English only 45 33 7 8 5 1 0 79 14 85
2014 Provides services to public - Both English and French 40 41 9 5 4 0 1 82 9 148
2011 Provides services to public - English only 34 38 15 8 5 0 0 72 13 121
2011 Provides services to public - Both English and French 38 33 13 8 7 0 0 71 15 221
2008 Provides services to public - English only 34 38 13 11 5 0 0 72 15 126
2008 Provides services to public - Both English and French 35 37 14 9 4 2 0 73 13 189

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 37 29 20 8 6 0 0 65 14 150
2017 Provides services to public - English only 24 31 17 21 7 0 0 55 28 73
2017 Provides services to public - Both English and French 35 26 22 7 10 1 0 61 17 132
2014 Provides services to public - English only 38 30 13 8 9 2 0 69 17 85
2014 Provides services to public - Both English and French 21 40 19 10 8 2 0 62 18 149
2011 Provides services to public - English only 21 39 24 7 8 0 0 61 15 120
2011 Provides services to public - Both English and French 22 30 22 14 12 1 0 53 25 221

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 35 36 18 7 4 0 0 71 11 150
2017 Provides services to public - English only 26 24 21 17 10 2 0 50 28 73
2017 Provides services to public - Both English and French 29 30 25 7 8 1 0 60 15 132
2014 Provides services to public - English only 37 29 19 8 6 1 0 67 14 85
2014 Provides services to public - Both English and French 21 41 19 12 5 2 1 63 17 149
2011 Provides services to public - English only 20 42 16 14 8 0 0 61 22 120
2011 Provides services to public - Both English and French 23 31 19 18 9 0 0 54 27 220
2008 Provides services to public - English only 30 36 13 13 9 0 0 65 22 127
2008 Provides services to public - Both English and French 27 39 15 10 8 1 0 67 18 188

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 30 16 10 8 2 1 64 19 152
2017 Provides services to public - English only 24 20 23 17 10 6 0 47 29 73
2017 Provides services to public - Both English and French 28 23 21 16 9 3 1 53 26 131
2014 Provides services to public - English only 38 23 20 8 9 1 1 63 17 85
2014 Provides services to public - Both English and French 19 27 24 14 10 5 1 49 25 149
2011 Provides services to public - English only 24 25 20 14 10 6 0 53 26 121
2011 Provides services to public - Both English and French 26 21 18 17 11 6 1 51 30 221
2008 Provides services to public - English only 28 33 15 9 10 6 0 64 20 126
2008 Provides services to public - Both English and French 30 24 16 15 11 4 0 57 26 189
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - Both English and French 27 35 39 152
2017 Provides services to public - English only 24 42 34 73
2017 Provides services to public - Both English and French 29 37 35 132
2014 Provides services to public - English only 14 41 45 85
2014 Provides services to public - Both English and French 34 30 37 149
2011 Provides services to public - English only 35 33 32 121
2011 Provides services to public - Both English and French 29 33 39 220

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - Both English and French 8 28 51 0 5 8 43
2017 Provides services to public - English only 28 0 25 9 20 18 18
2017 Provides services to public - Both English and French 11 13 47 12 6 13 39
2014 Provides services to public - English only 26 8 40 16 9999 10 12
2014 Provides services to public - Both English and French 6 20 67 4 9999 4 51
2011 Provides services to public - English only 9 16 38 18 9999 19 44
2011 Provides services to public - Both English and French 9 25 42 11 9999 13 64
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 48 13 6 3 1 2 77 9 150

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 51 30 7 1 1 6 3 89 3 150
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 13 87 150

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 20

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 38 62 20

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 50 50 20

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 53 47 20

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 46 54 20

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 63 37 20

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 20

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 41 59 20

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 35 65 20

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 23 77 151

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 16 14 11 8 27 8 50 29 150
2017 Provides services to public - English only 17 14 22 13 9 21 4 42 30 73
2017 Provides services to public - Both English and French 13 17 19 6 10 28 8 47 24 132
2014 Provides services to public - English only 21 14 24 8 10 18 4 45 24 85
2014 Provides services to public - Both English and French 8 14 20 10 6 34 9 38 27 149

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 32 31 17 3 7 9 1 70 12 152
2017 Provides services to public - English only 23 32 23 8 4 8 2 62 13 72
2017 Provides services to public - Both English and French 27 33 17 6 8 9 1 66 15 132
2014 Provides services to public - English only 29 24 19 10 7 10 2 60 18 85
2014 Provides services to public - Both English and French 15 28 20 10 5 19 3 55 19 149
2011 Provides services to public - English only 25 36 21 10 3 4 1 64 14 120
2011 Provides services to public - Both English and French 23 33 24 5 8 7 0 60 14 221
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 5 95 152

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 6 94 152

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 18 16 19 5 2 29 11 57 11 152
2017 Provides services to public - English only 22 6 27 8 3 30 5 43 16 73
2017 Provides services to public - Both English and French 16 18 18 1 3 37 7 60 8 132
2014 Provides services to public - English only 21 14 27 6 2 27 3 51 11 85
2014 Provides services to public - Both English and French 10 14 23 5 1 34 12 45 12 149

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 34 30 17 2 3 12 1 75 6 151
2017 Provides services to public - English only 30 27 23 7 2 11 0 64 10 73
2017 Provides services to public - Both English and French 30 27 19 2 3 17 2 71 5 132
2014 Provides services to public - English only 26 28 20 5 3 17 1 66 10 85
2014 Provides services to public - Both English and French 15 31 21 6 1 22 4 62 9 149
2011 Provides services to public - English only 35 37 16 3 2 6 0 78 5 121
2011 Provides services to public - Both English and French 33 34 15 1 6 11 0 75 8 221
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 14 24 27 17 18 0 1 38 35 152
2017 Provides services to public - English only 18 23 18 16 21 0 4 43 39 72
2017 Provides services to public - Both English and French 15 15 23 22 23 0 1 30 46 132

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 13 26 26 19 14 0 1 40 34 152
2017 Provides services to public - English only 17 24 24 15 17 0 3 43 32 73
2017 Provides services to public - Both English and French 17 30 24 16 12 1 0 48 28 132

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 33 26 14 10 0 1 49 25 149
2017 Provides services to public - English only 26 36 16 12 4 0 5 65 18 72
2017 Provides services to public - Both English and French 26 23 26 15 9 1 0 49 24 130

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 21 20 23 19 1 1 37 43 152
2017 Provides services to public - English only 14 17 25 21 20 0 2 32 42 73
2017 Provides services to public - Both English and French 10 17 33 17 22 1 1 27 40 132

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 38 29 15 11 4 0 3 69 15 147
2017 Provides services to public - English only 38 32 7 11 8 0 5 72 20 73
2017 Provides services to public - Both English and French 34 30 19 4 5 2 6 69 10 130

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 26 28 16 17 11 1 1 54 29 151
2017 Provides services to public - English only 15 35 19 19 9 0 2 52 29 72
2017 Provides services to public - Both English and French 25 25 20 18 11 1 0 50 30 131

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 22 32 27 12 6 0 1 54 19 151
2017 Provides services to public - English only 23 22 18 26 9 0 2 46 36 72
2017 Provides services to public - Both English and French 21 28 26 14 11 1 1 49 25 130

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 16 32 31 11 8 0 1 49 20 150
2017 Provides services to public - English only 26 31 11 22 8 0 2 59 30 72
2017 Provides services to public - Both English and French 18 24 27 16 12 1 2 43 29 131

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 36 23 12 8 0 1 56 21 151
2017 Provides services to public - English only 28 36 10 11 12 0 2 66 24 72
2017 Provides services to public - Both English and French 17 26 24 19 13 1 0 43 32 131

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 36 34 16 7 6 0 1 71 13 151

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 23 30 24 16 6 0 1 53 23 151
2017 Provides services to public - English only 21 35 21 11 9 0 3 58 20 72
2017 Provides services to public - Both English and French 29 30 23 11 4 1 2 61 15 131

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 43 32 13 5 3 1 2 77 9 149
2017 Provides services to public - English only 39 35 13 7 4 0 3 76 11 73
2017 Provides services to public - Both English and French 47 22 16 7 5 1 2 71 13 132

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 62 21 6 0 2 1 8 91 2 148
2017 Provides services to public - English only 69 13 5 7 2 1 3 85 10 73
2017 Provides services to public - Both English and French 61 20 7 2 5 3 3 85 8 132

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 69 12 6 4 6 0 3 84 10 152
2017 Provides services to public - English only 45 33 10 6 4 0 2 80 10 72
2017 Provides services to public - Both English and French 52 30 7 4 3 1 3 86 7 132

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 52 28 9 7 4 0 1 80 11 151
2017 Provides services to public - English only 54 20 14 5 2 2 2 78 8 73
2017 Provides services to public - Both English and French 48 25 8 8 8 0 2 75 17 131

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 47 18 17 10 4 1 3 68 14 150
2017 Provides services to public - English only 56 10 3 1 0 0 29 94 2 72
2017 Provides services to public - Both English and French 41 13 6 4 1 0 35 84 7 132

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 57 14 3 1 2 1 22 93 4 150
2017 Provides services to public - English only 55 27 6 4 3 0 6 86 7 72
2017 Provides services to public - Both English and French 62 24 3 2 1 0 8 93 4 131

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 65 20 8 2 2 1 2 88 3 151
2017 Provides services to public - English only 57 16 4 8 11 0 3 77 19 73
2017 Provides services to public - Both English and French 60 20 4 4 7 0 5 84 12 132

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 60 21 7 5 5 0 3 83 10 151
2017 Provides services to public - English only 63 19 11 2 2 0 4 85 4 71
2017 Provides services to public - Both English and French 49 26 11 5 4 1 5 79 10 132

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 42 28 21 5 3 0 1 71 8 152

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 33 37 13 6 0 0 44 19 151
2017 Provides services to public - English only 3 25 41 16 11 1 2 29 28 73
2017 Provides services to public - Both English and French 8 34 38 15 5 0 0 42 20 131

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 11 16 38 26 10 0 0 36 26 151
2017 Provides services to public - English only 12 19 45 19 2 1 2 22 31 73
2017 Provides services to public - Both English and French 9 19 42 23 6 0 1 29 28 131

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 33 45 11 9 1 1 0 79 10 152
2017 Provides services to public - English only 29 45 14 4 4 4 0 77 8 73
2017 Provides services to public - Both English and French 32 42 9 11 5 2 0 75 16 132

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 20 41 14 11 11 2 0 63 23 152
2017 Provides services to public - English only 18 36 18 14 13 1 0 55 27 73
2017 Provides services to public - Both English and French 13 43 14 17 11 2 0 57 29 132
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 22 78 152
2017 Provides services to public - English only 18 82 73
2017 Provides services to public - Both English and French 21 79 132
2014 Provides services to public - English only 24 76 85
2014 Provides services to public - Both English and French 16 84 148

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 82 18 34
2017 Provides services to public - English only 67 33 13
2017 Provides services to public - Both English and French 87 13 29
2014 Provides services to public - English only 65 35 21
2014 Provides services to public - Both English and French 83 17 24

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 54 40 3 3 0 0 0 94 3 29
2017 Provides services to public - Both English and French 42 40 9 5 0 0 5 86 5 25
2014 Provides services to public - English only 51 29 6 14 0 0 0 80 14 14
2014 Provides services to public - Both English and French 49 38 0 6 6 0 0 88 12 20
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 15 31 29 12 12 1 0 16 84 152
2017 Provides services to public - English only 30 23 24 6 14 4 0 31 69 73
2017 Provides services to public - Both English and French 23 17 21 16 19 2 1 24 76 132

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 67 33 126

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 32 68 122

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 12 31 22 18 13 1 4 45 32 124
2017 Provides services to public - English only 6 14 8 17 41 4 10 23 68 49
2017 Provides services to public - Both English and French 9 13 16 20 33 2 8 24 59 96

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 6 17 16 24 31 1 5 25 59 124
2017 Provides services to public - English only 0 14 4 8 69 2 4 15 81 50
2017 Provides services to public - Both English and French 2 5 10 27 55 0 1 8 82 96

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - Both English and French 27 17 19 18 15 0 5 46 35 149
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