2019 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	43	6	11	3	80	15	176
2019	Does not provide services to public	45	39	4	9	2	84	12	583
2017	Provides services to public	37	53	2	5	2	90	7	189
2017	Does not provide services to public	47	42	3	5	3	89	8	618
2014	Provides services to public	41	42	4	11	2	83	13	159
2014	Does not provide services to public	47	42	3	5	2	89	8	494
2011	Provides services to public	37	51	3	7	2	88	8	180
2011	Does not provide services to public	46	41	3	7	3	87	9	521
2008	Provides services to public	29	54	3	9	4	84	14	170
2008	Does not provide services to public	38	44	4	9	4	82	14	406

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	21	7	5	4	2	84	9	176
2019	Does not provide services to public	68	16	5	5	3	2	87	8	582
2017	Provides services to public	63	16	6	8	4	2	81	13	189
2017	Does not provide services to public	70	17	4	5	3	1	88	8	617
2014	Provides services to public	64	18	9	8	2	0	82	10	159
2014	Does not provide services to public	70	17	6	3	3	1	88	6	494
2011	Provides services to public	67	19	4	6	3	1	87	9	180
2011	Does not provide services to public	68	18	4	5	3	1	88	8	521
2008	Provides services to public	68	17	3	7	4	1	86	11	169
2008	Does not provide services to public	62	19	6	7	5	1	82	12	406

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	32	7	10	3	81	13	177
2019	Does not provide services to public	54	31	4	7	3	86	10	583
2017	Provides services to public	45	41	4	6	3	87	10	189
2017	Does not provide services to public	51	33	5	7	4	84	11	616
2014	Provides services to public	49	26	9	12	4	75	16	159
2014	Does not provide services to public	49	31	8	7	5	80	12	493
2011	Provides services to public	42	36	9	10	3	78	13	178
2011	Does not provide services to public	48	33	7	7	5	81	12	521

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	40	7	12	7	0	74	18	177
2019	Does not provide services to public	42	35	10	9	4	0	77	12	580
2018	Provides services to public	33	47	9	7	4	0	80	11	166
2018	Does not provide services to public	42	40	8	7	2	1	83	9	550
2017	Provides services to public	35	47	7	8	2	1	82	11	189
2017	Does not provide services to public	48	35	6	9	2	0	83	11	618
2014	Provides services to public	40	36	11	9	3	0	76	12	159
2014	Does not provide services to public	49	33	6	7	4	0	83	11	494
2011	Provides services to public	41	35	9	9	4	1	77	13	180
2011	Does not provide services to public	42	37	9	7	5	1	80	11	518
2008	Provides services to public	31	42	11	11	5	1	73	16	170
2008	Does not provide services to public	28	42	13	11	5	0	70	16	405

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	28	6	3	3	1	88	6	177
2019	Does not provide services to public	59	30	6	3	2	1	89	5	578
2017	Provides services to public	63	31	2	3	0	1	95	3	189
2017	Does not provide services to public	66	26	5	2	1	0	93	2	616
2014	Provides services to public	61	29	6	2	2	0	90	4	159
2014	Does not provide services to public	72	22	3	2	1	0	94	3	494

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	28	6	7	6	0	1	81	13	177
2019	Does not provide services to public	55	31	6	5	3	1	0	86	7	582
2018	Provides services to public	56	28	8	5	2	0	0	84	8	165
2018	Does not provide services to public	57	28	7	4	2	0	0	86	7	551
2017	Provides services to public	49	34	5	8	3	0	1	83	11	189
2017	Does not provide services to public	56	28	8	5	3	0	0	84	8	617
2014	Provides services to public	50	26	12	7	4	0	1	76	11	159
2014	Does not provide services to public	52	30	9	6	3	0	0	82	9	494
2011	Provides services to public	48	32	8	8	4	0	0	81	12	180
2011	Does not provide services to public	50	31	7	9	3	0	0	81	12	522

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	41	7	8	4	81	12	177
2019	Does not provide services to public	40	35	13	7	4	76	11	583
2018	Provides services to public	44	40	7	7	2	83	10	164
2018	Does not provide services to public	38	42	11	7	3	79	10	549
2017	Provides services to public	41	43	11	3	3	84	6	189
2017	Does not provide services to public	40	41	9	6	3	81	10	618
2014	Provides services to public	32	46	15	3	3	79	7	159
2014	Does not provide services to public	35	41	9	10	5	76	15	494
2011	Provides services to public	43	39	9	6	3	82	8	180
2011	Does not provide services to public	36	41	9	10	4	76	14	520
2008	Provides services to public	42	38	9	8	2	80	11	170
2008	Does not provide services to public	36	44	9	6	5	79	11	404

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	33	16	12	10	1	62	22	177
2019	Does not provide services to public	33	36	13	10	7	0	69	18	580
2018	Provides services to public	30	33	18	9	10	0	64	19	165
2018	Does not provide services to public	32	32	15	12	8	1	64	21	549
2017	Provides services to public	23	37	15	15	9	1	61	24	189
2017	Does not provide services to public	30	36	14	13	7	0	66	20	618
2014	Provides services to public	22	30	22	17	9	0	52	26	159
2014	Does not provide services to public	29	32	16	13	10	0	61	23	494
2011	Provides services to public	21	39	18	13	8	0	60	22	180
2011	Does not provide services to public	25	36	15	14	10	0	62	24	521

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	35	11	11	5	74	16	177
2019	Does not provide services to public	34	40	12	10	3	74	13	578
2018	Provides services to public	31	43	13	8	5	75	13	166
2018	Does not provide services to public	37	39	13	7	4	76	11	551
2017	Provides services to public	34	44	11	8	3	78	11	189
2017	Does not provide services to public	35	42	9	10	3	78	13	617

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	36	7	3	2	0	87	6	175
2019	Does not provide services to public	50	35	7	5	3	0	85	8	579
2018	Provides services to public	64	26	7	2	1	0	90	3	165
2018	Does not provide services to public	53	34	9	3	1	0	87	4	551
2017	Provides services to public	48	37	10	4	2	0	85	6	189
2017	Does not provide services to public	50	36	7	4	2	0	86	7	616
2014	Provides services to public	48	37	11	2	3	0	85	5	158
2014	Does not provide services to public	45	35	9	6	4	0	81	10	494
2011	Provides services to public	43	42	9	3	1	1	86	4	180
2011	Does not provide services to public	45	35	11	7	2	0	80	9	522
2008	Provides services to public	51	36	6	6	1	0	87	7	170
2008	Does not provide services to public	45	35	10	6	3	0	81	10	404

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	36	11	11	6	71	17	177
2019	Does not provide services to public	37	35	13	9	6	72	15	580
2018	Provides services to public	36	37	11	12	4	73	16	165
2018	Does not provide services to public	38	35	12	9	6	73	15	551
2017	Provides services to public	33	38	15	8	6	70	14	189
2017	Does not provide services to public	37	35	13	9	6	72	15	616

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	32	5	3	1	0	91	4	176
2019	Does not provide services to public	53	33	8	3	2	0	87	5	576
2018	Provides services to public	60	30	7	3	0	0	90	3	165
2018	Does not provide services to public	55	29	12	2	1	0	84	4	543
2017	Provides services to public	63	29	6	1	1	1	92	2	188
2017	Does not provide services to public	57	29	9	3	1	0	87	4	616
2014	Provides services to public	66	27	5	1	1	0	93	2	159
2014	Does not provide services to public	64	24	9	2	2	0	87	4	494
2011	Provides services to public	68	22	7	2	1	0	91	3	180
2011	Does not provide services to public	58	29	9	3	1	0	87	4	522

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	37	11	6	7	0	0	75	14	175
2019	Does not provide services to public	39	36	11	9	5	0	0	75	14	573
2018	Provides services to public	37	39	11	9	4	1	0	76	13	164
2018	Does not provide services to public	35	41	11	9	4	0	0	76	13	549
2017	Provides services to public	37	43	11	6	3	0	0	80	10	188
2017	Does not provide services to public	38	39	10	9	4	0	0	77	13	615
2014	Provides services to public	26	48	11	9	6	0	0	74	15	159
2014	Does not provide services to public	26	44	10	12	8	0	0	70	20	494
2011	Provides services to public	34	41	12	8	5	1	0	75	13	179
2011	Does not provide services to public	31	37	12	13	6	0	1	69	19	521

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	36	12	7	6	1	0	75	13	177
2019	Does not provide services to public	38	33	14	9	6	0	0	71	15	579
2018	Provides services to public	42	34	13	7	4	0	1	76	11	165
2018	Does not provide services to public	41	30	14	10	4	0	0	71	14	548
2017	Provides services to public	37	38	14	7	3	0	1	75	10	188
2017	Does not provide services to public	39	34	15	8	4	0	0	73	12	616
2014	Provides services to public	35	34	15	11	4	0	0	69	16	159
2014	Does not provide services to public	34	33	15	12	7	0	0	66	19	494

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	14	6	5	0	0	75	11	174
2019	Does not provide services to public	38	38	12	8	4	0	0	76	12	575
2018	Provides services to public	39	37	14	8	2	1	0	76	10	165
2018	Does not provide services to public	36	38	12	9	3	0	1	75	13	546
2017	Provides services to public	38	44	9	7	2	0	0	82	9	188
2017	Does not provide services to public	42	34	12	7	3	0	0	77	11	616
2014	Provides services to public	33	44	10	10	3	0	0	76	13	159
2014	Does not provide services to public	37	37	11	9	6	1	0	74	15	492
2011	Provides services to public	39	40	11	8	3	0	0	79	11	180
2011	Does not provide services to public	38	38	12	9	3	1	0	76	12	518

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	39	6	6	2	86	8	177
2019	Does not provide services to public	44	39	9	6	2	82	8	582
2018	Provides services to public	46	40	10	4	0	86	4	165
2018	Does not provide services to public	44	38	11	5	2	82	7	551
2017	Provides services to public	48	39	9	4	1	87	5	188
2017	Does not provide services to public	47	34	10	6	2	81	8	613
2014	Provides services to public	42	45	9	2	2	88	4	159
2014	Does not provide services to public	46	34	10	7	3	80	9	493
2011	Provides services to public	48	39	6	3	3	88	6	180
2011	Does not provide services to public	47	37	9	6	2	83	8	522
2008	Provides services to public	56	34	6	2	2	89	4	170
2008	Does not provide services to public	44	42	7	5	3	85	8	404

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	35	19	11	5	0	0	65	16	176
2019	Does not provide services to public	36	35	18	7	3	0	0	72	10	577
2018	Provides services to public	27	39	19	9	5	0	0	66	15	166
2018	Does not provide services to public	33	37	18	9	3	0	0	70	12	551
2017	Provides services to public	31	38	18	8	5	0	1	69	13	189
2017	Does not provide services to public	36	39	15	6	3	0	0	76	9	617
2014	Provides services to public	27	44	20	7	2	1	0	71	9	159
2014	Does not provide services to public	33	40	19	4	3	0	0	73	7	494
2011	Provides services to public	23	41	23	8	4	0	0	64	12	180
2011	Does not provide services to public	28	41	18	8	6	0	0	68	14	522
2008	Provides services to public	18	38	24	14	6	0	1	56	20	170
2008	Does not provide services to public	19	38	24	13	6	0	0	58	19	406

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	21	36	24	11	0	0	35	29	175
2019	Does not provide services to public	7	20	38	23	10	0	1	34	28	583
2018	Provides services to public	6	25	32	23	11	1	2	36	32	166
2018	Does not provide services to public	4	24	37	24	10	0	1	34	28	547
2017	Provides services to public	7	21	35	25	7	1	4	33	30	187
2017	Does not provide services to public	6	19	38	24	10	0	3	35	26	611
2014	Provides services to public	8	28	40	20	2	0	3	23	36	159
2014	Does not provide services to public	8	22	38	22	8	1	1	31	30	494
2011	Provides services to public	9	28	37	19	6	1	2	25	37	178
2011	Does not provide services to public	12	26	34	18	8	0	3	26	39	518
2008	Provides services to public	11	32	35	14	6	0	2	21	44	170
2008	Does not provide services to public	14	33	30	14	7	0	1	21	48	406

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	15	25	28	19	3	1	48	26	174
2019	Does not provide services to public	6	11	25	34	21	1	1	57	18	578
2018	Provides services to public	5	12	27	32	21	1	1	54	18	164
2018	Does not provide services to public	4	12	24	37	21	1	1	59	16	546
2017	Provides services to public	4	11	26	35	18	3	3	56	16	187
2017	Does not provide services to public	3	10	21	34	23	3	5	62	15	608
2014	Provides services to public	3	11	23	40	20	1	3	62	15	157
2014	Does not provide services to public	3	9	24	36	23	2	3	63	13	494
2011	Provides services to public	3	17	23	30	21	2	4	54	21	179
2011	Does not provide services to public	6	10	24	32	21	2	6	57	17	519
2008	Provides services to public	6	20	32	24	14	2	2	39	27	170
2008	Does not provide services to public	10	20	31	21	15	1	2	38	31	405

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	29	30	15	7	1	1	22	47	177
2019	Does not provide services to public	12	23	35	20	8	1	2	29	35	582
2018	Provides services to public	13	27	37	12	9	1	1	22	41	164
2018	Does not provide services to public	11	22	34	21	9	2	1	31	35	543
2017	Provides services to public	12	25	36	14	10	1	2	24	38	187
2017	Does not provide services to public	11	19	33	22	11	1	3	34	32	612
2014	Provides services to public	15	25	34	19	4	1	2	24	42	159
2014	Does not provide services to public	16	27	32	16	7	1	2	24	43	493
2011	Provides services to public	21	22	31	15	8	1	3	24	44	179
2011	Does not provide services to public	18	28	26	15	10	0	4	25	48	519
2008	Provides services to public	15	29	25	19	6	2	2	27	47	170
2008	Does not provide services to public	20	24	26	17	10	1	2	27	45	406

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	9	43	32	12	0	1	44	13	177
2019	Does not provide services to public	4	11	34	32	17	1	1	50	15	579
2018	Provides services to public	6	10	35	33	13	1	3	48	16	164
2018	Does not provide services to public	5	8	35	36	15	1	1	52	13	546
2017	Provides services to public	4	13	34	35	12	1	1	48	18	186
2017	Does not provide services to public	3	13	34	31	16	1	2	48	16	607
2014	Provides services to public	5	19	31	32	11	1	1	44	24	156
2014	Does not provide services to public	7	12	35	30	14	1	1	45	19	493
2011	Provides services to public	5	17	31	31	13	1	3	45	23	180
2011	Does not provide services to public	9	15	31	28	13	1	3	42	25	516
2008	Provides services to public	7	16	32	30	12	1	2	43	24	170
2008	Does not provide services to public	9	18	33	28	10	0	2	38	27	404

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	30	23	18	9	1	2	27	49	177
2019	Does not provide services to public	14	19	29	20	14	1	2	36	34	579
2018	Provides services to public	14	20	29	24	11	0	2	35	35	166
2018	Does not provide services to public	9	19	31	23	14	2	2	38	29	546
2017	Provides services to public	15	19	28	25	9	1	3	35	36	187
2017	Does not provide services to public	11	17	27	25	15	1	3	42	29	610
2014	Provides services to public	14	24	29	22	9	1	1	31	39	159
2014	Does not provide services to public	11	17	28	27	12	1	4	41	30	492
2011	Provides services to public	8	25	32	21	12	0	2	34	34	179
2011	Does not provide services to public	11	20	27	25	11	1	5	39	32	520
2008	Provides services to public	14	21	29	25	10	1	2	36	35	170
2008	Does not provide services to public	14	22	28	21	12	1	2	34	37	404

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	19	25	25	16	1	2	43	32	177
2019	Does not provide services to public	6	14	26	31	18	2	3	51	21	581
2018	Provides services to public	10	10	29	29	18	2	3	49	20	165
2018	Does not provide services to public	5	16	28	29	18	2	2	49	22	543
2017	Provides services to public	4	14	24	32	20	2	4	55	20	187
2017	Does not provide services to public	5	12	27	27	20	3	6	51	19	612
2014	Provides services to public	3	4	24	40	20	3	5	65	8	159
2014	Does not provide services to public	2	6	21	36	28	2	5	69	8	494
2011	Provides services to public	2	8	24	38	21	2	5	63	11	179
2011	Does not provide services to public	3	7	21	35	25	3	7	66	11	517
2008	Provides services to public	6	15	24	33	16	4	2	52	23	169
2008	Does not provide services to public	9	14	29	25	16	1	5	44	25	406

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	27	30	17	8	1	1	25	44	176
2019	Does not provide services to public	11	17	36	23	10	2	2	34	29	579
2018	Provides services to public	14	18	40	17	9	1	1	27	32	166
2018	Does not provide services to public	9	23	34	21	10	2	1	32	33	547
2017	Provides services to public	13	19	35	18	8	3	3	28	35	187
2017	Does not provide services to public	8	18	33	22	13	2	4	37	28	613
2014	Provides services to public	12	21	39	16	8	1	3	25	34	159
2014	Does not provide services to public	10	22	32	22	9	2	3	33	33	494

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	31	33	16	8	2	1	25	41	177
2019	Does not provide services to public	9	16	34	24	15	0	1	40	25	581

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	17	9	6	2	0	4	82	8	177
2019	Does not provide services to public	66	16	7	4	4	0	3	85	8	584
2017	Provides services to public	66	16	5	6	4	0	2	84	10	188
2017	Does not provide services to public	68	15	6	5	3	0	2	86	8	618
2014	Provides services to public	68	11	8	6	5	0	2	81	11	159
2014	Does not provide services to public	71	15	5	5	3	0	1	86	9	492
2011	Provides services to public	67	11	6	7	6	0	3	80	13	180
2011	Does not provide services to public	64	16	9	4	5	0	2	82	9	520
2008	Provides services to public	61	15	9	4	9	0	2	78	13	170
2008	Does not provide services to public	59	16	6	6	8	1	5	79	14	405

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	14	13	11	7	3	58	27	177
2019	Does not provide services to public	28	31	15	11	8	5	2	63	21	581
2018	Provides services to public	20	33	19	13	7	3	4	57	22	166
2018	Does not provide services to public	24	34	15	12	7	5	3	64	20	548
2017	Provides services to public	23	36	17	11	10	3	1	61	21	189
2017	Does not provide services to public	28	34	14	9	7	5	4	68	17	618
2014	Provides services to public	28	27	20	14	8	2	2	57	23	159
2014	Does not provide services to public	28	32	14	12	10	3	2	62	23	493

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	32	9	13	4	0	0	74	17	176
2019	Does not provide services to public	47	25	10	10	8	1	0	73	18	580
2018	Provides services to public	37	30	9	16	7	0	0	67	24	166
2018	Does not provide services to public	41	32	9	11	7	0	0	73	18	549
2017	Provides services to public	45	31	4	12	6	1	1	78	18	189
2017	Does not provide services to public	44	30	9	9	6	0	0	75	15	618
2014	Provides services to public	37	32	12	11	8	0	0	69	19	159
2014	Does not provide services to public	39	29	11	12	8	0	0	69	21	493

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	39	10	9	5	77	13	176
2019	Does not provide services to public	48	33	5	11	3	81	14	584
2018	Provides services to public	43	37	8	6	5	81	11	166
2018	Does not provide services to public	47	36	7	8	2	83	10	549
2017	Provides services to public	40	43	6	8	3	83	11	189
2017	Does not provide services to public	47	35	8	6	3	82	10	615
2014	Provides services to public	37	43	9	7	5	80	11	159
2014	Does not provide services to public	42	35	9	9	4	78	14	493

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	44	12	5	2	1	81	7	175
2019	Does not provide services to public	45	37	10	5	3	0	82	8	582
2018	Provides services to public	38	38	14	6	4	0	76	10	166
2018	Does not provide services to public	39	43	9	6	2	0	82	8	549

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	30	13	4	2	1	1	80	6	176
2019	Does not provide services to public	58	24	10	3	1	1	3	85	5	584

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	30	7	12	6	0	1	75	18	177
2019	Does not provide services to public	47	26	11	9	5	1	1	74	14	582
2018	Provides services to public	37	35	11	7	5	3	0	75	13	165
2018	Does not provide services to public	42	37	10	6	5	1	0	79	11	547
2017	Provides services to public	44	35	9	5	5	1	1	81	10	189
2017	Does not provide services to public	44	34	9	7	4	1	1	80	11	618
2014	Provides services to public	40	34	12	10	4	0	1	74	14	159
2014	Does not provide services to public	41	33	10	9	6	0	0	75	16	493
2011	Provides services to public	31	39	10	13	6	0	1	70	20	180
2011	Does not provide services to public	36	32	12	11	8	0	1	68	20	521
2008	Provides services to public	35	28	13	12	9	2	1	65	22	169
2008	Does not provide services to public	31	34	12	14	7	0	1	66	22	405

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	25	11	6	6	2	1	77	12	177
2019	Does not provide services to public	49	28	9	6	5	2	1	79	12	582
2018	Provides services to public	47	25	11	6	4	4	2	77	11	165
2018	Does not provide services to public	49	29	10	6	3	2	1	80	9	546
2017	Provides services to public	49	30	9	6	4	2	1	81	10	188
2017	Does not provide services to public	51	28	8	6	3	2	2	83	9	618
2014	Provides services to public	46	30	9	10	6	0	1	76	15	159
2014	Does not provide services to public	48	30	9	6	6	1	0	78	13	494
2011	Provides services to public	39	35	9	8	7	2	1	75	16	179
2011	Does not provide services to public	43	31	11	7	6	2	1	76	13	520
2008	Provides services to public	41	24	16	9	5	2	2	68	15	169
2008	Does not provide services to public	39	29	13	9	6	3	0	71	16	404

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	27	9	9	6	1	1	75	15	175
2019	Does not provide services to public	49	26	11	9	4	1	0	76	13	580
2018	Provides services to public	48	26	13	6	5	1	2	76	11	165
2018	Does not provide services to public	47	34	9	6	3	1	0	82	9	546
2017	Provides services to public	46	35	6	5	6	1	1	82	12	188
2017	Does not provide services to public	49	31	9	6	4	1	1	81	10	618
2014	Provides services to public	45	30	9	9	6	0	1	76	15	158
2014	Does not provide services to public	46	31	10	8	5	0	0	78	13	494
2011	Provides services to public	34	36	11	13	5	1	1	70	19	180
2011	Does not provide services to public	40	31	10	12	7	0	0	71	18	519
2008	Provides services to public	37	31	12	13	5	1	1	69	19	169
2008	Does not provide services to public	37	30	12	12	8	0	1	68	20	403

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	9	6	0	3	0	5	91	3	175
2019	Does not provide services to public	75	11	5	2	2	0	5	91	4	577
2017	Provides services to public	76	13	5	2	2	0	3	91	4	189
2017	Does not provide services to public	76	13	4	3	1	0	4	93	3	615
2014	Provides services to public	79	10	4	4	2	0	2	90	6	159
2014	Does not provide services to public	79	11	3	4	1	0	2	93	5	494
2011	Provides services to public	72	12	4	4	2	0	5	88	7	180
2011	Does not provide services to public	76	11	6	2	3	0	2	89	5	521
2008	Provides services to public	76	11	2	4	4	1	3	90	8	170
2008	Does not provide services to public	75	9	6	3	3	0	4	88	6	403

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	21	8	5	4	1	3	82	9	177
2019	Does not provide services to public	59	21	7	6	3	3	1	84	9	581
2017	Provides services to public	48	26	7	9	4	2	4	79	14	189
2017	Does not provide services to public	49	26	8	7	5	3	4	80	12	617
2014	Provides services to public	53	23	8	7	6	0	2	78	13	159
2014	Does not provide services to public	52	18	8	7	10	2	3	74	17	494
2011	Provides services to public	46	29	9	6	6	2	2	79	12	180
2011	Does not provide services to public	48	25	9	7	7	1	2	76	15	522

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	20	9	3	3	2	1	84	6	177
2019	Does not provide services to public	62	19	9	5	3	1	1	83	8	583
2018	Provides services to public	58	20	10	3	5	3	0	82	8	164
2018	Does not provide services to public	57	26	8	3	5	1	0	84	8	547
2017	Provides services to public	58	22	10	6	3	2	1	81	9	189
2017	Does not provide services to public	58	23	9	4	4	1	1	83	8	616

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	22	10	7	5	0	1	78	13	177
2019	Does not provide services to public	52	25	10	6	5	0	1	78	12	583
2018	Provides services to public	50	27	9	7	5	1	0	78	13	165
2018	Does not provide services to public	50	29	9	7	5	1	0	79	12	547
2017	Provides services to public	51	29	8	5	5	1	1	81	11	189
2017	Does not provide services to public	52	27	9	6	5	0	1	80	11	616
2014	Provides services to public	46	31	8	11	3	1	0	77	14	159
2014	Does not provide services to public	50	27	9	7	6	0	0	77	13	493

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	56	0	5	15	0	0	80	20	21
2019	Does not provide services to public	35	39	10	14	0	2	0	76	15	96

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	40	12	11	7	2	0	69	19	176
2019	Does not provide services to public	30	31	18	11	6	4	0	63	18	584
2018	Provides services to public	31	39	13	13	2	2	0	71	16	165
2018	Does not provide services to public	30	35	15	12	5	3	0	67	17	552
2017	Provides services to public	19	38	15	13	10	5	0	60	24	189
2017	Does not provide services to public	25	33	18	13	6	4	0	61	20	616
2014	Provides services to public	22	32	16	21	6	3	0	55	28	159
2014	Does not provide services to public	20	32	20	16	8	5	0	55	25	494
2011	Provides services to public	25	28	23	12	5	6	1	57	18	180
2011	Does not provide services to public	24	30	20	10	8	8	1	59	19	521

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	33	15	16	9	1	0	60	25	176
2019	Does not provide services to public	24	34	18	15	7	2	0	59	22	581
2018	Provides services to public	35	30	18	14	4	0	0	65	17	164
2018	Does not provide services to public	29	38	15	12	6	1	0	67	18	552
2017	Provides services to public	21	33	20	15	10	2	0	55	25	189
2017	Does not provide services to public	24	36	18	12	7	2	0	62	19	618
2014	Provides services to public	22	34	20	16	9	0	0	56	24	159
2014	Does not provide services to public	20	34	22	16	7	0	0	54	24	494
2011	Provides services to public	25	34	15	13	11	2	0	60	25	180
2011	Does not provide services to public	24	32	19	13	9	2	0	57	23	519
2008	Provides services to public	18	37	18	14	10	2	1	57	25	169
2008	Does not provide services to public	21	31	19	13	12	3	0	54	26	405

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	33	21	20	10	2	0	49	30	176
2019	Does not provide services to public	19	27	25	15	8	5	0	49	24	583
2018	Provides services to public	24	30	24	15	7	1	0	54	22	165
2018	Does not provide services to public	20	39	18	15	5	3	0	61	21	549
2017	Provides services to public	16	32	21	14	11	6	1	51	27	189
2017	Does not provide services to public	18	35	19	15	7	6	0	57	23	618
2014	Provides services to public	18	32	26	15	9	1	0	50	24	159
2014	Does not provide services to public	13	33	22	20	8	4	0	47	29	494
2011	Provides services to public	13	36	20	18	8	3	1	52	28	179
2011	Does not provide services to public	15	36	19	16	10	4	0	53	27	521
2008	Provides services to public	8	38	18	19	13	4	0	48	33	170
2008	Does not provide services to public	11	30	19	21	13	6	0	44	36	403

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	38	16	16	7	2	59	24	176
2019	Does not provide services to public	22	32	19	17	8	2	55	26	584
2018	Provides services to public	25	36	19	16	4	0	61	20	166
2018	Does not provide services to public	24	36	18	13	8	2	62	21	553
2017	Provides services to public	21	35	16	18	6	3	58	25	188
2017	Does not provide services to public	24	35	19	12	8	2	60	21	615
2014	Provides services to public	21	30	20	21	8	0	51	29	159
2014	Does not provide services to public	16	35	17	20	11	1	51	31	494
2011	Provides services to public	12	39	20	19	8	2	51	28	180
2011	Does not provide services to public	15	37	15	19	12	2	52	32	520
2008	Provides services to public	13	36	16	22	12	2	50	34	170
2008	Does not provide services to public	13	27	16	28	16	1	40	44	406

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	24	13	9	2	9	1	74	12	176
2019	Does not provide services to public	36	27	17	8	3	8	1	69	13	580

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	48	11	4	2	1	82	6	176
2019	Does not provide services to public	41	37	12	8	2	0	79	9	584
2018	Provides services to public	43	39	12	5	1	0	82	5	162
2018	Does not provide services to public	42	41	12	4	2	0	82	5	548
2017	Provides services to public	38	44	10	5	2	1	83	7	189
2017	Does not provide services to public	45	36	11	6	1	0	82	7	617
2014	Provides services to public	43	36	12	3	5	0	79	8	159
2014	Does not provide services to public	42	37	11	7	2	1	80	9	494
2011	Provides services to public	37	38	13	7	4	1	76	11	180
2011	Does not provide services to public	40	37	11	7	4	1	77	11	521

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	36	23	22	7	0	0	48	30	175
2019	Does not provide services to public	15	33	20	20	8	3	1	50	29	583

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	39	11	6	3	3	2	80	9	177
2019	Does not provide services to public	39	38	11	6	4	2	1	79	10	582
2018	Provides services to public	49	33	6	5	4	1	2	85	10	165
2018	Does not provide services to public	41	39	9	7	3	1	0	82	10	550
2017	Provides services to public	45	36	9	5	3	2	2	83	8	188
2017	Does not provide services to public	47	34	10	4	2	2	1	83	7	616
2014	Provides services to public	46	37	10	5	1	2	1	85	5	159
2014	Does not provide services to public	49	34	8	4	4	1	1	85	8	494
2011	Provides services to public	43	37	7	8	2	1	2	82	11	179
2011	Does not provide services to public	43	31	10	6	6	3	1	77	12	517
2008	Provides services to public	39	35	13	6	4	1	2	76	10	170
2008	Does not provide services to public	40	31	11	7	8	1	1	73	16	405

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	41	15	4	2	0	78	6	175
2019	Does not provide services to public	35	37	15	8	4	1	73	12	579
2018	Provides services to public	44	41	6	4	5	0	85	9	165
2018	Does not provide services to public	38	39	14	6	2	1	77	8	546

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	25	21	19	10	5	1	47	31	177
2019	Does not provide services to public	22	25	19	13	12	7	2	51	27	582
2018	Provides services to public	23	24	20	14	11	7	1	51	28	164
2018	Does not provide services to public	20	25	19	15	12	8	2	50	29	551
2017	Provides services to public	19	23	24	11	15	7	2	45	29	189
2017	Does not provide services to public	22	23	17	16	12	7	2	50	31	618
2014	Provides services to public	19	28	18	14	17	4	1	49	32	159
2014	Does not provide services to public	20	23	16	16	14	10	2	49	34	494
2011	Provides services to public	16	19	24	16	9	12	4	41	30	180
2011	Does not provide services to public	17	22	20	11	11	15	3	48	27	517

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	41	14	15	9	0	0	62	24	177
2019	Does not provide services to public	28	33	16	14	8	1	0	62	22	584
2018	Provides services to public	33	31	14	17	5	1	0	64	21	165
2018	Does not provide services to public	32	36	13	12	6	1	0	69	18	550
2017	Provides services to public	35	33	13	15	3	2	0	69	18	188
2017	Does not provide services to public	44	33	10	6	5	1	1	78	12	617
2014	Provides services to public	33	30	15	13	8	0	1	64	21	159
2014	Does not provide services to public	36	33	10	10	9	1	0	71	19	494
2011	Provides services to public	32	30	16	11	8	3	0	64	20	180
2011	Does not provide services to public	35	34	11	9	9	1	0	70	18	519
2008	Provides services to public	27	40	16	8	7	1	0	68	16	168
2008	Does not provide services to public	26	34	15	14	10	1	0	61	24	404

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	25	15	17	23	1	2	43	41	177
2019	Does not provide services to public	19	23	16	18	20	2	2	43	40	584
2018	Provides services to public	19	26	19	16	17	1	2	46	34	165
2018	Does not provide services to public	20	27	14	19	17	2	1	49	37	550
2017	Provides services to public	21	29	14	15	16	2	3	52	33	189
2017	Does not provide services to public	22	25	16	17	16	2	3	49	34	618
2014	Provides services to public	13	25	17	21	20	1	3	40	42	159
2014	Does not provide services to public	20	21	16	16	21	2	3	43	40	494
2011	Provides services to public	18	25	17	16	18	2	4	46	36	179
2011	Does not provide services to public	14	25	15	20	20	2	3	41	42	518
2008	Provides services to public	12	34	13	16	21	1	3	48	38	170
2008	Does not provide services to public	16	33	15	14	19	2	2	50	35	406

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	25	14	3	2	1	3	81	5	177
2019	Does not provide services to public	59	23	10	3	1	1	3	85	5	584

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	12	11	4	3	6	6	79	8	177
2019	Does not provide services to public	55	14	8	6	4	2	12	80	12	583

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	27	17	6	4	1	2	72	10	177
2019	Does not provide services to public	50	25	12	6	3	2	3	78	9	582

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	18	18	7	5	5	2	68	12	174
2019	Does not provide services to public	47	22	14	7	3	3	3	73	11	583

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	17	7	6	10	3	2	75	17	175
2019	Does not provide services to public	53	16	10	6	5	4	5	76	13	583

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	10	7	5	3	2	2	84	9	177
2019	Does not provide services to public	70	13	7	2	2	2	4	88	5	581

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	10	2	2	2	4	4	92	5	175
2019	Does not provide services to public	73	8	6	3	3	5	3	88	6	582

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	6	3	2	0	4	5	94	2	177
2019	Does not provide services to public	79	5	2	1	0	2	10	96	1	581

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	44	15	7	3	1	0	74	10	176
2019	Does not provide services to public	24	41	17	11	4	2	0	66	16	582
2018	Provides services to public	29	36	25	9	1	0	1	65	10	164
2018	Does not provide services to public	28	38	18	9	5	1	0	67	15	550
2017	Provides services to public	21	42	21	9	4	2	1	65	13	189
2017	Does not provide services to public	27	39	18	9	4	3	0	68	14	615

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	46	11	3	1	1	0	84	5	176
2019	Does not provide services to public	39	38	13	7	3	2	0	78	10	579
2018	Provides services to public	54	27	11	4	3	2	0	82	7	163
2018	Does not provide services to public	46	36	11	5	1	1	0	83	6	550
2017	Provides services to public	40	42	9	4	3	2	1	84	7	189
2017	Does not provide services to public	44	37	10	4	1	2	0	83	6	614
2014	Provides services to public	50	33	10	6	1	1	0	83	7	159
2014	Does not provide services to public	46	33	10	7	3	1	0	79	10	494
2011	Provides services to public	32	46	13	5	3	2	1	79	8	180
2011	Does not provide services to public	43	31	13	6	3	3	0	77	10	519

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	36	10	2	1	3	0	87	2	175
2019	Does not provide services to public	45	32	13	4	1	4	0	81	5	583
2018	Provides services to public	51	29	12	2	2	2	1	83	5	162
2018	Does not provide services to public	46	34	12	4	1	4	0	82	5	551
2017	Provides services to public	47	33	12	1	3	5	0	84	4	187
2017	Does not provide services to public	47	31	13	4	1	3	0	81	5	618
2014	Provides services to public	52	34	11	2	1	1	0	86	3	159
2014	Does not provide services to public	50	31	10	4	2	3	0	84	6	493

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	38	8	2	2	1	87	4	176
2019	Does not provide services to public	51	34	9	4	2	0	85	6	583
2018	Provides services to public	61	28	7	2	2	0	89	4	163
2018	Does not provide services to public	53	35	6	4	1	0	89	5	552
2017	Provides services to public	44	39	9	6	2	0	83	8	189
2017	Does not provide services to public	52	32	9	5	2	0	85	6	618
2014	Provides services to public	53	28	14	4	1	0	81	5	159
2014	Does not provide services to public	51	36	5	5	2	0	87	8	494
2011	Provides services to public	47	35	11	4	3	0	82	8	180
2011	Does not provide services to public	48	35	8	6	3	0	83	8	519
2008	Provides services to public	38	42	12	5	2	1	80	8	170
2008	Does not provide services to public	40	35	14	7	3	0	75	11	406

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	33	11	5	3	1	81	8	175
2019	Does not provide services to public	42	31	17	6	4	1	74	9	582
2018	Provides services to public	50	30	13	3	3	0	81	7	162
2018	Does not provide services to public	45	34	12	6	3	0	79	9	548
2017	Provides services to public	45	33	16	3	3	0	78	6	186
2017	Does not provide services to public	47	30	14	6	3	0	78	9	618
2014	Provides services to public	39	37	15	6	3	0	77	8	159
2014	Does not provide services to public	39	37	14	7	4	0	75	11	494
2011	Provides services to public	40	34	17	4	4	0	74	8	178
2011	Does not provide services to public	38	33	16	8	3	1	72	11	520

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	35	9	10	3	1	0	78	13	175
2019	Does not provide services to public	39	36	14	9	3	0	0	75	11	581
2018	Provides services to public	49	32	11	5	3	0	0	81	8	162
2018	Does not provide services to public	42	38	10	7	2	0	0	80	9	546
2017	Provides services to public	42	38	10	8	2	0	0	80	11	189
2017	Does not provide services to public	44	34	12	6	3	0	0	78	9	617
2014	Provides services to public	41	33	16	7	2	0	1	75	9	159
2014	Does not provide services to public	39	36	12	10	3	0	0	75	13	493
2011	Provides services to public	39	39	12	7	3	0	0	78	10	180
2011	Does not provide services to public	39	35	13	9	4	0	0	74	13	519
2008	Provides services to public	43	37	11	5	3	0	0	80	8	169
2008	Does not provide services to public	34	38	11	10	6	0	0	73	16	404

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	24	12	14	5	3	1	68	20	176
2019	Does not provide services to public	33	28	19	11	7	3	0	62	18	584
2018	Provides services to public	42	24	20	8	4	2	0	67	12	164
2018	Does not provide services to public	38	26	16	11	6	2	0	65	18	551
2017	Provides services to public	37	28	14	11	5	5	0	69	17	189
2017	Does not provide services to public	37	26	15	10	6	3	2	66	17	617
2014	Provides services to public	40	26	20	6	5	2	1	69	11	159
2014	Does not provide services to public	35	28	15	13	6	3	1	65	20	494
2011	Provides services to public	33	36	18	7	6	1	0	69	12	180
2011	Does not provide services to public	34	26	14	13	8	3	1	63	22	520
2008	Provides services to public	39	31	14	6	4	6	1	74	11	170
2008	Does not provide services to public	33	25	19	11	8	3	1	61	20	406

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	25	41	35	177
2019	Does not provide services to public	29	36	35	584
2018	Provides services to public	23	38	39	166
2018	Does not provide services to public	23	42	36	553
2017	Provides services to public	25	37	38	189
2017	Does not provide services to public	26	40	34	617
2014	Provides services to public	21	40	40	159
2014	Does not provide services to public	23	41	37	494
2011	Provides services to public	22	47	31	180
2011	Does not provide services to public	23	43	34	521

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	13	20	38	7	15	7	43
2019	Does not provide services to public	15	19	38	8	16	5	168
2018	Provides services to public	31	33	23	5	7	0	38
2018	Does not provide services to public	13	27	40	3	13	4	122
2017	Provides services to public	25	27	29	8	4	6	48
2017	Does not provide services to public	17	23	28	7	19	6	163
2014	Provides services to public	23	25	27	19	9999	6	33
2014	Does not provide services to public	19	27	34	13	9999	6	111
2011	Provides services to public	27	30	28	12	9999	3	40
2011	Does not provide services to public	21	19	37	12	9999	10	121

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	46	7	4	2	1	4	86	6	177
2019	Does not provide services to public	37	43	10	3	1	1	4	85	4	582

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	25	8	4	1	6	6	85	6	177
2019	Does not provide services to public	55	23	7	2	1	7	5	89	3	582

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	175
2019	Does not provide services to public	13	87	581
2018	Provides services to public	17	83	166
2018	Does not provide services to public	12	88	551

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	12
2019	Does not provide services to public	66	34	77
2018	Provides services to public	39	61	28
2018	Does not provide services to public	52	48	66

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	12
2019	Does not provide services to public	53	47	77
2018	Provides services to public	71	29	28
2018	Does not provide services to public	61	39	66

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	12
2019	Does not provide services to public	100	77
2018	Provides services to public	100	28
2018	Does not provide services to public	100	66

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	12
2019	Does not provide services to public	47	53	75
2018	Provides services to public	48	52	28
2018	Does not provide services to public	38	62	66

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	12
2019	Does not provide services to public	44	56	75
2018	Provides services to public	33	67	28
2018	Does not provide services to public	33	67	66

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	12
2019	Does not provide services to public	43	57	75
2018	Provides services to public	57	43	28
2018	Does not provide services to public	60	40	66

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	12
2019	Does not provide services to public	32	68	75
2018	Provides services to public	45	55	28
2018	Does not provide services to public	37	63	66

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	12
2019	Does not provide services to public	100	75
2018	Provides services to public	100	28
2018	Does not provide services to public	100	66

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	12
2019	Does not provide services to public	49	51	75
2018	Provides services to public	53	47	28
2018	Does not provide services to public	45	55	66

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	12
2019	Does not provide services to public	28	72	75
2018	Provides services to public	32	68	28
2018	Does not provide services to public	21	79	66

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	12
2019	Does not provide services to public	12	88	75

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	7	93	75

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	9	91	75

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	9	91	70

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	13	87	70

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	7	93	70

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	11	89	70
2018	Provides services to public	17	83	27
2018	Does not provide services to public	9	91	60

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	11
2019	Does not provide services to public	10	90	70

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	11
2019	Does not provide services to public	53	47	70
2018	Provides services to public	58	42	27
2018	Does not provide services to public	53	47	60

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	11
2019	Does not provide services to public	63	37	70
2018	Provides services to public	65	35	27
2018	Does not provide services to public	49	51	60

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	175
2019	Does not provide services to public	18	82	581

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	16	19	10	9	24	5	47	27	176
2019	Does not provide services to public	19	15	16	11	8	23	7	50	27	583
2018	Provides services to public	21	20	16	10	8	17	8	55	24	165
2018	Does not provide services to public	19	19	18	7	6	26	6	55	19	548
2017	Provides services to public	14	16	23	11	6	24	6	43	24	189
2017	Does not provide services to public	18	16	17	8	7	27	8	52	22	617
2014	Provides services to public	19	19	22	10	8	19	5	49	23	159
2014	Does not provide services to public	18	16	16	9	8	24	8	51	25	493

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	19	7	4	9	0	68	12	176
2019	Does not provide services to public	36	30	14	9	5	6	1	71	14	582
2018	Provides services to public	35	29	17	6	7	5	1	68	15	163
2018	Does not provide services to public	36	31	16	5	3	7	1	73	10	552
2017	Provides services to public	24	34	21	7	2	10	1	65	11	189
2017	Does not provide services to public	35	30	15	7	4	9	1	72	12	616
2014	Provides services to public	34	25	18	8	6	8	0	65	15	159
2014	Does not provide services to public	33	34	13	7	5	7	1	72	13	494
2011	Provides services to public	32	37	14	9	3	4	1	73	12	180
2011	Does not provide services to public	34	32	15	6	4	8	0	73	11	519

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	176
2019	Does not provide services to public	7	93	582
2018	Provides services to public	10	90	166
2018	Does not provide services to public	7	93	551

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	12
2019	Does not provide services to public	100	42
2018	Provides services to public	100	18
2018	Does not provide services to public	100	37

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	12
2019	Does not provide services to public	41	59	40
2018	Provides services to public	57	43	18
2018	Does not provide services to public	33	67	37

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	12
2019	Does not provide services to public	100	40
2018	Provides services to public	100	18
2018	Does not provide services to public	100	37

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	12
2019	Does not provide services to public	100	40
2018	Provides services to public	100	18
2018	Does not provide services to public	100	37

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	11
2019	Does not provide services to public	51	49	39
2018	Provides services to public	51	49	18
2018	Does not provide services to public	70	30	37

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	176
2019	Does not provide services to public	10	90	582

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	14	15	7	4	31	8	56	19	176
2019	Does not provide services to public	24	15	16	4	3	29	9	63	11	583
2018	Provides services to public	27	13	15	5	2	28	10	65	12	163
2018	Does not provide services to public	22	15	18	2	4	32	6	61	10	552
2017	Provides services to public	19	12	18	2	2	40	7	58	8	189
2017	Does not provide services to public	21	14	15	3	2	37	7	63	10	618
2014	Provides services to public	21	14	22	3	1	28	11	57	7	159
2014	Does not provide services to public	21	16	17	3	2	34	8	63	9	494

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	24	17	7	2	11	0	71	10	176
2019	Does not provide services to public	42	26	13	4	3	9	2	77	8	582
2018	Provides services to public	39	31	13	4	4	8	2	78	8	163
2018	Does not provide services to public	39	28	17	2	3	10	1	75	6	552
2017	Provides services to public	31	30	17	2	1	17	2	75	4	187
2017	Does not provide services to public	39	28	13	3	2	13	2	79	6	617
2014	Provides services to public	32	29	18	6	1	13	2	72	7	159
2014	Does not provide services to public	39	30	14	2	2	12	1	80	4	493
2011	Provides services to public	37	39	13	2	2	7	0	82	4	180
2011	Does not provide services to public	42	32	10	4	2	10	0	82	6	520

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	27	14	6	3	1	0	77	9	177
2019	Does not provide services to public	51	25	12	7	4	0	1	76	11	578
2018	Provides services to public	47	28	17	7	2	0	0	75	8	165
2018	Does not provide services to public	45	31	13	5	5	0	1	77	10	550
2017	Provides services to public	39	34	15	7	2	0	2	75	10	189
2017	Does not provide services to public	43	28	16	5	3	1	4	74	9	611

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	32	25	14	15	1	0	45	29	177
2019	Does not provide services to public	20	33	24	13	9	0	1	54	22	582
2018	Provides services to public	21	22	28	18	11	0	0	43	29	166
2018	Does not provide services to public	17	30	29	15	9	0	1	47	24	549
2017	Provides services to public	10	32	27	16	14	1	0	42	30	189
2017	Does not provide services to public	19	30	27	12	10	0	1	50	23	616

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	41	19	8	6	1	1	67	14	176
2019	Does not provide services to public	31	34	20	9	5	1	1	66	14	581
2018	Provides services to public	28	32	24	9	5	1	2	61	14	166
2018	Does not provide services to public	28	34	24	8	5	0	2	62	13	549
2017	Provides services to public	20	41	20	14	4	1	1	62	18	189
2017	Does not provide services to public	27	36	20	10	4	0	2	65	14	613

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	21	23	15	20	1	0	41	36	175
2019	Does not provide services to public	23	29	21	15	10	1	1	53	26	581
2018	Provides services to public	24	26	24	15	11	0	1	50	26	166
2018	Does not provide services to public	25	29	21	14	10	0	1	54	25	547
2017	Provides services to public	19	25	22	14	17	3	1	45	32	189
2017	Does not provide services to public	23	27	23	12	10	2	2	53	23	615

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	25	17	6	3	1	0	74	9	177
2019	Does not provide services to public	53	27	11	4	3	1	2	82	6	581
2018	Provides services to public	43	31	16	4	4	1	1	75	8	162
2018	Does not provide services to public	46	27	16	6	2	0	3	75	9	548
2017	Provides services to public	37	30	16	9	4	1	4	69	14	189
2017	Does not provide services to public	46	27	13	5	3	1	5	77	8	612

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	33	14	10	8	1	0	68	18	177
2019	Does not provide services to public	37	33	16	7	5	1	1	71	12	579
2018	Provides services to public	34	34	17	7	8	0	0	68	15	166
2018	Does not provide services to public	35	29	19	10	6	0	1	65	16	550
2017	Provides services to public	27	31	23	13	4	1	0	59	17	188
2017	Does not provide services to public	32	35	19	8	5	0	1	68	13	612

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	40	16	9	6	1	1	69	15	176
2019	Does not provide services to public	28	37	21	7	6	1	1	66	13	583
2018	Provides services to public	30	34	25	8	1	0	2	65	9	165
2018	Does not provide services to public	28	33	24	10	4	0	1	62	14	544
2017	Provides services to public	27	33	20	12	5	1	2	62	17	188
2017	Does not provide services to public	28	35	21	8	5	1	1	65	13	612

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	33	22	12	7	1	0	59	19	175
2019	Does not provide services to public	26	37	20	11	6	0	1	63	17	582
2018	Provides services to public	25	33	24	9	5	1	3	60	15	166
2018	Does not provide services to public	25	35	24	9	5	0	1	61	14	543
2017	Provides services to public	24	33	22	14	6	1	1	58	20	188
2017	Does not provide services to public	26	35	24	8	4	0	1	62	13	613

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	31	20	10	9	1	0	61	19	175
2019	Does not provide services to public	27	36	19	11	6	1	1	64	17	582
2018	Provides services to public	31	31	21	11	5	0	1	63	16	166
2018	Does not provide services to public	29	32	22	12	5	0	0	61	17	548
2017	Provides services to public	26	37	21	9	7	1	0	63	16	187
2017	Does not provide services to public	28	34	20	9	7	1	2	63	16	612

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	22	22	8	7	1	1	63	15	176
2019	Does not provide services to public	43	26	15	7	8	1	0	69	15	581

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	18	6	6	1	0	70	12	175
2019	Does not provide services to public	38	33	19	6	2	1	1	72	9	579
2018	Provides services to public	34	29	23	8	4	0	2	64	12	166
2018	Does not provide services to public	30	34	22	11	1	0	1	65	13	542
2017	Provides services to public	29	39	16	11	4	1	0	68	15	188
2017	Does not provide services to public	33	34	19	8	2	1	2	69	11	611

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	26	9	3	2	1	1	86	5	174
2019	Does not provide services to public	62	21	10	3	2	1	1	85	5	581
2018	Provides services to public	60	23	7	5	3	0	2	85	8	166
2018	Does not provide services to public	59	25	9	5	1	0	1	85	6	545
2017	Provides services to public	62	22	10	2	2	1	1	86	4	189
2017	Does not provide services to public	60	23	9	3	2	0	2	85	6	612

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	12	4	1	1	1	5	93	2	174
2019	Does not provide services to public	77	11	3	1	0	0	7	95	2	577
2018	Provides services to public	69	21	4	0	0	0	5	96	0	166
2018	Does not provide services to public	75	14	5	1	1	0	3	93	2	543

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	13	7	2	4	1	2	87	6	175
2019	Does not provide services to public	69	10	8	5	4	1	3	83	9	581
2018	Provides services to public	63	16	9	3	5	0	3	82	9	165
2018	Does not provide services to public	72	13	6	2	4	1	2	87	7	543
2017	Provides services to public	68	17	6	3	2	0	4	88	5	188
2017	Does not provide services to public	72	13	6	2	3	1	3	88	5	617

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	30	13	5	3	1	1	78	9	174
2019	Does not provide services to public	49	30	12	4	3	0	1	80	7	579
2018	Provides services to public	47	30	14	5	2	0	2	78	8	166
2018	Does not provide services to public	48	31	13	5	2	0	1	80	7	549
2017	Provides services to public	49	36	8	4	2	0	1	86	6	187
2017	Does not provide services to public	50	30	11	4	2	0	2	83	6	616

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	17	10	4	7	1	1	78	12	172
2019	Does not provide services to public	58	20	11	5	5	0	2	79	10	580
2018	Provides services to public	50	20	15	7	5	0	2	72	12	164
2018	Does not provide services to public	54	24	11	5	5	0	0	78	10	549
2017	Provides services to public	54	23	6	8	7	0	1	78	15	189
2017	Does not provide services to public	59	19	11	4	4	0	2	80	8	615

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	9	4	2	1	1	29	90	4	173
2019	Does not provide services to public	55	12	4	2	0	0	27	91	3	580
2018	Provides services to public	49	13	5	2	1	0	30	89	4	166
2018	Does not provide services to public	52	11	5	2	1	0	29	89	4	549
2017	Provides services to public	54	12	4	3	0	0	28	91	4	188
2017	Does not provide services to public	54	13	5	1	0	0	25	91	2	614

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	25	10	4	2	1	2	84	6	175
2019	Does not provide services to public	72	15	4	1	0	0	7	94	1	582
2018	Provides services to public	56	25	11	2	1	0	5	85	3	166
2018	Does not provide services to public	69	18	4	1	0	0	8	94	1	546
2017	Provides services to public	60	21	11	2	2	0	6	85	3	188
2017	Does not provide services to public	69	15	5	1	0	0	9	93	2	612

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	13	5	3	4	1	0	88	7	175
2019	Does not provide services to public	68	15	6	5	3	1	3	85	8	582
2018	Provides services to public	68	17	9	1	4	0	1	86	5	166
2018	Does not provide services to public	70	13	7	4	3	0	3	86	7	548
2017	Provides services to public	70	14	6	3	3	1	4	88	6	188
2017	Does not provide services to public	70	12	8	3	3	0	4	85	6	614

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	29	8	2	1	1	1	89	3	175
2019	Does not provide services to public	59	25	10	2	1	0	2	86	4	578
2018	Provides services to public	51	32	10	3	1	0	2	86	4	166
2018	Does not provide services to public	51	30	11	3	2	0	2	83	5	548
2017	Provides services to public	45	32	14	2	4	0	3	80	5	189
2017	Does not provide services to public	51	28	12	3	2	1	3	82	6	612

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	41	26	15	5	0	55	19	177
2019	Does not provide services to public	14	37	34	10	4	0	51	14	584
2018	Provides services to public	17	33	34	12	4	0	50	16	165
2018	Does not provide services to public	15	38	33	11	3	1	53	14	552
2017	Provides services to public	11	31	39	11	8	1	42	19	189
2017	Does not provide services to public	13	34	39	9	5	0	47	13	618

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	17	39	24	8	1	2	33	27	176
2019	Does not provide services to public	7	19	37	27	9	0	0	36	27	579
2018	Provides services to public	8	18	40	26	8	0	0	34	27	165
2018	Does not provide services to public	7	15	42	25	11	0	0	36	22	547
2017	Provides services to public	7	20	43	22	5	1	1	28	28	188
2017	Does not provide services to public	6	16	42	25	11	0	1	36	22	616

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	43	12	3	2	2	0	82	6	175
2019	Does not provide services to public	45	37	10	4	1	2	0	84	6	582
2018	Provides services to public	55	31	9	3	1	1	0	87	4	165
2018	Does not provide services to public	51	35	9	2	1	2	0	88	3	549
2017	Provides services to public	37	48	8	2	2	2	1	87	4	189
2017	Does not provide services to public	46	39	8	3	2	2	0	88	4	617

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	39	15	9	7	3	68	17	176
2019	Does not provide services to public	31	39	15	10	4	2	71	14	580
2018	Provides services to public	31	42	14	7	6	1	73	13	166
2018	Does not provide services to public	35	37	15	9	3	1	73	11	550
2017	Provides services to public	19	51	13	11	5	1	71	16	189
2017	Does not provide services to public	26	42	13	10	5	3	70	16	615

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	177
2019	Does not provide services to public	14	86	581
2017	Provides services to public	12	88	189
2017	Does not provide services to public	13	87	614
2014	Provides services to public	9	91	158
2014	Does not provide services to public	11	89	494

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	80	20	15
2019	Does not provide services to public	84	16	78
2017	Provides services to public	83	17	23
2017	Does not provide services to public	82	18	77
2014	Provides services to public	79	21	14
2014	Does not provide services to public	85	15	54

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	17	0	8	0	92	8	12
2019	Does not provide services to public	60	27	9	4	0	87	4	66
2017	Provides services to public	42	21	16	16	5	63	21	19
2017	Does not provide services to public	60	29	2	8	2	89	9	63
2014	Provides services to public	44	37	0	9	9	81	19	11
2014	Does not provide services to public	78	13	2	7	0	91	7	46

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	40	14	1	1	3	0	42	58	176
2019	Does not provide services to public	48	36	9	3	2	2	1	49	51	582
2018	Provides services to public	53	25	12	4	2	2	1	55	45	166
2018	Does not provide services to public	56	27	8	3	3	3	1	58	42	552
2017	Provides services to public	48	26	14	4	4	4	1	50	50	189
2017	Does not provide services to public	52	28	8	4	2	4	2	56	44	616

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	99
2019	Does not provide services to public	36	64	291

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	81	19	98
2019	Does not provide services to public	81	19	290
2018	Provides services to public	71	29	74
2018	Does not provide services to public	75	25	222

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	9	8	4	2	8	76	13	99
2019	Does not provide services to public	37	25	17	7	5	1	9	69	12	289
2018	Provides services to public	26	31	13	14	1	0	14	66	18	73
2018	Does not provide services to public	40	31	11	10	4	0	4	73	15	221
2017	Provides services to public	37	24	11	10	5	5	9	70	17	89
2017	Does not provide services to public	40	29	9	8	2	2	11	79	11	259

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	24	7	11	2	7	26	69	20	98
2019	Does not provide services to public	18	13	16	7	5	6	35	52	21	289
2018	Provides services to public	10	21	14	6	8	3	39	53	24	73
2018	Does not provide services to public	16	14	13	5	10	5	38	51	26	222
2017	Provides services to public	18	15	15	1	10	7	35	56	19	89
2017	Does not provide services to public	12	15	11	8	5	5	44	53	26	259

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	17	10	3	3	1	8	82	7	177
2019	Does not provide services to public	59	13	8	5	4	2	10	81	10	579
2018	Provides services to public	56	10	9	4	6	1	14	78	12	165
2018	Does not provide services to public	61	11	6	5	4	2	10	82	11	551

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment