2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	16	20	8	0	72	8	11
2019	Federal regulators	52	38	2	4	3	90	8	47
2019	Compliance, inspection and enforcement	24	47	14	14	0	72	14	16
2019	Legal services	49	40	10	0	0	90	0	10
2019	Administration and operations	57	30	0	9	4	87	13	23
2019	Information technology	62	20	9	9	0	82	9	11
2019	Policy	63	29	0	8	0	92	8	11
2019	Other services to the public	89	11	0	0	0	100	0	16
2019	None of the above	32	58	0	0	9	91	9	12
2017	Federal regulators	46	52	2	0	0	98	0	32
2017	Compliance, inspection and enforcement	26	61	0	12	0	88	12	15
2017	Administration and operations	44	36	5	11	5	80	15	19
2017	Human resources	33	59	0	8	0	92	8	12
2014	Federal regulators	53	32	3	8	3	85	11	59
2014	Compliance, inspection and enforcement	16	67	9	9	0	83	9	12
2014	Communications or public affairs	50	50	0	0	0	100	0	12
2014	Legal services	46	47	0	8	0	92	8	13
2014	Administration and operations	47	43	5	6	0	90	6	21
2014	Other services to the public	31	54	8	7	0	85	7	13
2014	None of the above	49	31	5	15	0	80	15	19

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	36	0	18	8	0	74	26	11
2019	Federal regulators	73	15	4	4	4	0	88	8	47
2019	Compliance, inspection and enforcement	56	7	7	18	12	0	63	30	16
2019	Legal services	61	19	0	0	19	0	81	19	10
2019	Administration and operations	45	21	17	9	9	0	66	17	23
2019	Information technology	62	18	20	0	0	0	80	0	11
2019	Policy	100	0	0	0	0	0	100	0	11
2019	Other services to the public	81	0	12	0	7	0	81	7	16
2019	None of the above	53	25	0	7	15	0	78	22	12
2017	Federal regulators	85	7	2	6	0	0	92	6	32
2017	Compliance, inspection and enforcement	77	6	6	6	5	0	83	11	15
2017	Administration and operations	45	35	5	6	9	0	80	15	19
2017	Human resources	34	25	24	8	8	0	59	16	12
2014	Federal regulators	72	15	3	2	5	4	90	7	59
2014	Compliance, inspection and enforcement	51	9	17	15	8	0	60	23	12
2014	Communications or public affairs	50	17	0	17	16	0	67	33	12
2014	Legal services	47	15	8	16	16	0	61	31	13
2014	Administration and operations	48	29	10	9	4	0	77	13	21
2014	Other services to the public	47	45	0	0	8	0	92	8	13
2014	None of the above	47	26	16	10	0	0	73	10	19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	42	10	8	0	82	8	11
2019	Federal regulators	54	38	2	2	3	92	5	47
2019	Compliance, inspection and enforcement	35	38	14	7	6	73	13	16
2019	Legal services	70	19	10	0	0	90	0	10
2019	Administration and operations	62	30	0	4	4	91	9	23
2019	Information technology	47	26	0	9	18	73	27	11
2019	Policy	72	19	8	0	0	92	0	11
2019	Other services to the public	76	24	0	0	0	100	0	16
2019	None of the above	40	34	7	19	0	74	19	12
2017	Federal regulators	67	26	3	0	4	93	4	32
2017	Compliance, inspection and enforcement	58	31	6	0	5	89	5	15
2017	Administration and operations	50	40	5	0	5	91	5	19
2017	Human resources	50	50	0	0	0	100	0	12
2014	Federal regulators	74	24	2	0	0	98	0	59
2014	Compliance, inspection and enforcement	50	42	0	0	9	91	9	12
2014	Communications or public affairs	58	42	0	0	0	100	0	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	45	33	10	12	0	78	12	21
2014	Other services to the public	62	23	15	0	0	85	0	13
2014	None of the above	74	26	0	0	0	100	0	19

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	8	20	18	0	0	62	18	11
2019	Federal regulators	46	34	5	10	2	2	82	12	46
2019	Compliance, inspection and enforcement	19	26	7	32	15	0	45	47	15
2019	Legal services	49	10	21	19	0	0	60	19	10
2019	Administration and operations	40	47	0	9	4	0	87	13	23
2019	Information technology	56	17	9	9	9	0	73	18	11
2019	Policy	36	38	8	18	0	0	74	18	11
2019	Other services to the public	61	23	6	11	0	0	83	11	16
2019	None of the above	34	17	24	17	0	8	56	18	12
2018	Federal regulators	34	27	22	14	4	0	60	18	29
2018	Compliance, inspection and enforcement	40	24	6	30	0	0	64	30	17
2018	Legal services	31	59	0	10	0	0	90	10	10
2018	Administration and operations	59	17	8	16	0	0	76	16	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	49	30	13	6	2	0	79	9	32
2017	Compliance, inspection and enforcement	32	39	6	17	6	0	70	23	15
2017	Administration and operations	45	31	5	20	0	0	75	20	19
2017	Human resources	16	67	0	16	0	0	84	16	12
2014	Federal regulators	48	30	3	12	5	2	80	17	59
2014	Compliance, inspection and enforcement	0	41	33	17	9	0	41	26	12
2014	Communications or public affairs	50	25	8	17	0	0	75	17	12
2014	Legal services	61	23	0	8	8	0	84	16	13
2014	Administration and operations	38	44	10	9	0	0	81	9	21
2014	Other services to the public	31	31	0	38	0	0	62	38	13
2014	None of the above	54	21	10	5	10	0	75	15	19

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	44	10	8	0	0	0	82	8	11
2019	Federal regulators	63	22	9	3	4	0	0	84	7	47
2019	Compliance, inspection and enforcement	31	42	20	7	0	0	0	73	7	16
2019	Legal services	39	30	21	0	0	0	10	77	0	10
2019	Administration and operations	56	22	4	4	4	4	4	85	10	22
2019	Information technology	73	0	9	9	9	0	0	73	18	11
2019	Policy	82	18	0	0	0	0	0	100	0	11
2019	Other services to the public	70	19	5	0	0	5	0	94	0	16
2019	None of the above	49	32	9	9	0	0	0	81	9	12
2017	Federal regulators	67	18	10	0	4	0	0	85	4	32
2017	Compliance, inspection and enforcement	63	32	5	0	0	0	0	95	0	15
2017	Administration and operations	64	16	15	0	5	0	0	80	5	19
2017	Human resources	59	41	0	0	0	0	0	100	0	12
2014	Federal regulators	69	17	2	10	2	0	2	87	12	59
2014	Compliance, inspection and enforcement	24	50	17	0	9	0	0	74	9	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	70	22	0	0	0	0	8	100	0	13
2014	Administration and operations	41	54	0	0	0	6	0	100	0	21
2014	Other services to the public	54	38	8	0	0	0	0	92	0	13
2014	None of the above	54	31	5	10	0	0	0	85	10	19

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	92	8	11
2019	Federal regulators	63	23	2	3	8	86	12	47
2019	Compliance, inspection and enforcement	46	42	5	7	0	88	7	16
2019	Legal services	42	37	10	0	10	79	10	10
2019	Administration and operations	70	13	4	9	4	83	13	23
2019	Information technology	64	27	9	0	0	91	0	11
2019	Policy	72	18	10	0	0	90	0	11
2019	Other services to the public	78	17	0	5	0	95	5	16
2019	None of the above	51	33	7	0	8	84	8	12
2018	Federal regulators	38	38	10	10	4	76	14	29
2018	Compliance, inspection and enforcement	61	28	6	6	0	89	6	18
2018	Legal services	41	18	0	20	20	59	41	10
2018	Administration and operations	67	17	8	8	0	84	8	12
2018	Other services to the public	44	25	25	0	6	69	6	16
2017	Federal regulators	51	37	7	0	5	88	5	32
2017	Compliance, inspection and enforcement	55	45	0	0	0	100	0	15
2017	Administration and operations	60	15	6	15	5	75	20	19
2017	Human resources	84	8	8	0	0	92	0	12
2014	Federal regulators	57	18	10	5	10	75	15	59
2014	Compliance, inspection and enforcement	25	41	34	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	75	16	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	38	37	21	0	4	75	4	21
2014	Other services to the public	23	47	0	15	15	70	30	13
2014	None of the above	53	36	5	5	0	89	5	19

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	44	8	10	0	0	82	10	11
2019	Federal regulators	50	29	9	4	8	0	79	12	47
2019	Compliance, inspection and enforcement	7	61	27	6	0	0	68	6	16
2019	Legal services	51	28	21	0	0	0	79	0	10
2019	Administration and operations	57	30	9	0	4	0	87	4	23
2019	Information technology	73	9	18	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	90	0	11
2019	Other services to the public	77	12	5	5	0	0	89	5	16
2019	None of the above	27	56	7	9	0	0	83	9	12
2018	Federal regulators	33	26	11	10	20	0	59	30	27
2018	Compliance, inspection and enforcement	38	57	6	0	0	0	94	0	18
2018	Legal services	39	41	0	20	0	0	80	20	10
2018	Administration and operations	51	33	16	0	0	0	84	0	12
2018	Other services to the public	56	25	12	6	0	0	81	6	16
2017	Federal regulators	34	28	24	12	2	0	62	14	32
2017	Compliance, inspection and enforcement	16	84	0	0	0	0	100	0	14
2017	Administration and operations	35	20	24	10	10	0	55	20	19
2017	Human resources	17	50	8	25	0	0	67	25	12
2014	Federal regulators	46	38	8	5	3	0	84	8	59
2014	Compliance, inspection and enforcement	9	75	16	0	0	0	84	0	12
2014	Communications or public affairs	42	33	0	25	0	0	75	25	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	43	46	0	11	0	0	89	11	20
2014	Other services to the public	31	24	16	15	7	8	59	24	13
2014	None of the above	31	32	15	11	10	0	64	21	19

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	36	8	18	0	74	18	11
2019	Federal regulators	43	34	2	6	14	77	21	46
2019	Compliance, inspection and enforcement	26	24	14	23	13	50	35	16
2019	Legal services	42	9	21	28	0	51	28	10
2019	Administration and operations	37	38	17	9	0	74	9	23
2019	Information technology	36	54	9	0	0	91	0	11
2019	Policy	53	28	10	10	0	81	10	11
2019	Other services to the public	54	29	11	5	0	83	5	16
2019	None of the above	26	52	0	15	7	78	22	12
2018	Federal regulators	27	25	17	10	20	52	31	29
2018	Compliance, inspection and enforcement	49	28	17	0	6	77	6	18
2018	Legal services	49	0	10	31	10	49	41	10
2018	Administration and operations	43	33	8	8	8	76	16	12
2018	Other services to the public	38	37	19	6	0	75	6	16
2017	Federal regulators	30	32	17	7	14	62	21	32
2017	Compliance, inspection and enforcement	21	56	8	14	0	77	14	14
2017	Administration and operations	46	19	20	15	0	65	15	19
2017	Human resources	41	43	16	0	0	84	0	12
2014	Federal regulators	40	28	7	12	13	68	25	58
2014	Compliance, inspection and enforcement	9	25	58	9	0	33	9	12
2014	Communications or public affairs	50	17	0	25	8	66	34	12
2014	Legal services	46	16	23	0	16	61	16	13
2014	Administration and operations	38	42	15	0	4	80	4	21
2014	Other services to the public	7	31	8	31	22	39	53	13
2014	None of the above	11	49	20	15	5	60	20	19

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	0	92	8	11
2019	Federal regulators	44	29	4	13	10	0	73	23	46
2019	Compliance, inspection and enforcement	18	37	0	31	14	0	55	45	16
2019	Legal services	40	19	0	30	10	0	60	40	10
2019	Administration and operations	25	44	9	18	4	0	69	22	22
2019	Information technology	29	35	9	27	0	0	64	27	11
2019	Policy	27	18	36	10	0	10	50	11	11
2019	Other services to the public	54	36	5	5	0	0	89	5	16
2019	None of the above	25	35	16	9	15	0	60	24	12
2018	Federal regulators	21	42	10	8	19	0	63	27	28
2018	Compliance, inspection and enforcement	49	22	6	17	6	0	71	23	18
2018	Legal services	39	20	20	10	10	0	59	20	10
2018	Administration and operations	33	51	8	8	0	0	84	8	12
2018	Other services to the public	56	44	0	0	0	0	100	0	16
2017	Federal regulators	22	47	4	18	9	0	69	27	32
2017	Compliance, inspection and enforcement	14	59	20	7	0	0	73	7	14
2017	Administration and operations	45	31	15	5	5	0	75	10	19
2017	Human resources	16	41	25	17	0	0	58	17	12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	28	8	8	0	0	84	8	11
2019	Federal regulators	55	24	11	4	6	0	79	10	46
2019	Compliance, inspection and enforcement	35	38	14	6	7	0	73	13	16
2019	Legal services	81	0	10	9	0	0	81	9	10
2019	Administration and operations	45	38	9	0	9	0	83	9	23
2019	Information technology	73	0	18	0	9	0	73	9	11
2019	Policy	53	28	10	10	0	0	81	10	11
2019	Other services to the public	86	14	0	0	0	0	100	0	16
2019	None of the above	59	31	0	9	0	0	91	9	12
2018	Federal regulators	47	28	8	11	7	0	74	17	29
2018	Compliance, inspection and enforcement	51	38	5	5	0	0	89	5	19
2018	Legal services	59	31	0	10	0	0	90	10	10
2018	Administration and operations	49	51	0	0	0	0	100	0	12
2018	Other services to the public	88	13	0	0	0	0	100	0	16
2017	Federal regulators	34	44	10	7	5	0	78	12	32
2017	Compliance, inspection and enforcement	30	56	7	7	0	0	86	7	14
2017	Administration and operations	45	40	6	5	5	0	85	10	19
2017	Human resources	25	58	17	0	0	0	83	0	12
2014	Federal regulators	64	25	3	7	2	0	89	8	59
2014	Compliance, inspection and enforcement	34	32	25	9	0	0	67	9	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	12
2014	Legal services	46	46	8	0	0	0	92	0	13
2014	Administration and operations	32	52	5	0	6	6	89	6	21
2014	Other services to the public	31	62	7	0	0	0	93	0	13
2014	None of the above	48	32	10	5	5	0	80	10	19

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	40	9	20	0	71	20	10
2019	Federal regulators	45	33	4	2	17	77	19	46
2019	Compliance, inspection and enforcement	12	25	26	25	13	36	38	16
2019	Legal services	51	10	39	0	0	61	0	10
2019	Administration and operations	54	33	4	4	4	87	9	23
2019	Information technology	56	35	0	9	0	91	9	11
2019	Policy	43	48	0	10	0	90	10	11
2019	Other services to the public	47	36	11	5	0	83	5	16
2019	None of the above	36	33	0	24	7	69	31	12
2018	Federal regulators	15	41	7	16	21	55	37	29
2018	Compliance, inspection and enforcement	41	43	5	5	5	84	11	19
2018	Legal services	49	10	10	20	10	59	31	10
2018	Administration and operations	59	24	0	16	0	84	16	12
2018	Other services to the public	38	56	0	6	0	94	6	16
2017	Federal regulators	27	39	3	8	24	65	32	32
2017	Compliance, inspection and enforcement	28	45	13	14	0	73	14	14
2017	Administration and operations	35	30	10	20	5	66	25	19
2017	Human resources	41	34	8	16	0	76	16	12

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	34	0	0	0	0	100	0	11
2019	Federal regulators	57	28	9	2	4	0	85	6	46
2019	Compliance, inspection and enforcement	33	47	13	7	0	0	80	7	16
2019	Legal services	70	21	0	9	0	0	91	9	10
2019	Administration and operations	57	38	0	0	4	0	96	4	23
2019	Information technology	82	18	0	0	0	0	100	0	11
2019	Policy	63	37	0	0	0	0	100	0	11
2019	Other services to the public	76	13	11	0	0	0	89	0	15
2019	None of the above	43	50	0	7	0	0	93	7	12
2018	Federal regulators	51	33	8	3	4	0	84	8	27
2018	Compliance, inspection and enforcement	43	52	5	0	0	0	95	0	19
2018	Legal services	59	41	0	0	0	0	100	0	10
2018	Administration and operations	67	33	0	0	0	0	100	0	12
2018	Other services to the public	80	13	7	0	0	0	93	0	15
2017	Federal regulators	52	41	7	0	0	0	93	0	32
2017	Compliance, inspection and enforcement	45	55	0	0	0	0	100	0	15
2017	Administration and operations	45	35	5	11	5	0	80	15	19
2017	Human resources	33	50	0	8	8	0	84	16	12
2014	Federal regulators	71	21	5	2	2	0	92	3	59
2014	Compliance, inspection and enforcement	34	58	8	0	0	0	92	0	12
2014	Communications or public affairs	83	17	0	0	0	0	100	0	12
2014	Legal services	77	16	8	0	0	0	92	0	13
2014	Administration and operations	62	38	0	0	0	0	100	0	21
2014	Other services to the public	61	23	8	0	0	8	91	0	13
2014	None of the above	63	16	6	10	5	0	79	15	19

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	64	0	10	8	0	8	80	20	11
2019	Federal regulators	44	27	10	6	12	0	0	71	19	47
2019	Compliance, inspection and enforcement	13	61	13	0	14	0	0	73	14	16
2019	Legal services	40	30	19	10	0	0	0	70	10	10
2019	Administration and operations	45	33	9	4	4	0	4	82	9	23
2019	Information technology	47	35	9	9	0	0	0	82	9	11
2019	Policy	34	56	0	10	0	0	0	90	10	11
2019	Other services to the public	27	50	11	0	5	7	0	83	6	16
2019	None of the above	36	25	15	15	9	0	0	62	24	12
2018	Federal regulators	28	40	11	11	11	0	0	68	21	29
2018	Compliance, inspection and enforcement	35	38	11	11	5	0	0	73	16	19
2018	Legal services	49	20	0	20	10	0	0	69	31	10
2018	Administration and operations	49	35	16	0	0	0	0	84	0	12
2018	Other services to the public	63	25	12	0	0	0	0	88	0	16
2017	Federal regulators	42	39	3	11	5	0	0	82	16	32
2017	Compliance, inspection and enforcement	32	43	12	12	0	0	0	76	12	15
2017	Administration and operations	32	31	21	11	5	0	0	63	16	18
2017	Human resources	26	50	16	8	0	0	0	76	8	12
2014	Federal regulators	40	29	12	9	10	0	0	70	18	58
2014	Compliance, inspection and enforcement	17	33	25	8	17	0	0	51	25	12
2014	Communications or public affairs	33	59	0	8	0	0	0	92	8	12
2014	Legal services	47	46	8	0	0	0	0	92	0	13
2014	Administration and operations	25	56	4	10	6	0	0	80	15	21
2014	Other services to the public	7	70	8	15	0	0	0	77	15	13
2014	None of the above	21	31	27	10	10	0	0	52	20	19

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	46	16	10	0	0	74	10	11
2019	Federal regulators	46	27	11	4	11	2	74	15	47
2019	Compliance, inspection and enforcement	18	38	30	0	14	0	56	14	16
2019	Legal services	40	30	9	10	10	0	70	21	10
2019	Administration and operations	37	46	13	0	4	0	83	4	23
2019	Information technology	56	35	9	0	0	0	91	0	11
2019	Policy	45	36	10	0	10	0	81	10	11
2019	Other services to the public	48	47	0	0	5	0	95	5	16
2019	None of the above	45	31	15	0	9	0	76	9	12
2018	Federal regulators	24	41	13	7	14	0	65	21	29
2018	Compliance, inspection and enforcement	41	37	5	16	0	0	78	16	19
2018	Legal services	49	10	0	31	10	0	59	41	10
2018	Administration and operations	43	24	24	8	0	0	68	8	12
2018	Other services to the public	69	31	0	0	0	0	100	0	16
2017	Federal regulators	44	39	7	5	5	0	83	10	32
2017	Compliance, inspection and enforcement	26	50	18	6	0	0	76	6	15
2017	Administration and operations	40	26	20	10	5	0	66	15	19
2017	Human resources	33	58	0	0	8	0	92	8	12
2014	Federal regulators	43	26	13	7	11	0	69	18	59
2014	Compliance, inspection and enforcement	17	42	33	8	0	0	59	8	12
2014	Communications or public affairs	58	25	0	8	8	0	83	17	12
2014	Legal services	39	46	8	8	0	0	85	8	13
2014	Administration and operations	33	43	9	15	0	0	76	15	21
2014	Other services to the public	22	55	7	0	7	8	84	8	13
2014	None of the above	32	32	16	10	10	0	63	20	19

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	44	0	8	0	0	0	92	8	11
2019	Federal regulators	49	27	6	2	13	0	2	78	15	46
2019	Compliance, inspection and enforcement	13	43	24	13	7	0	0	56	20	16
2019	Legal services	30	31	21	18	0	0	0	61	18	10
2019	Administration and operations	47	35	9	0	9	0	0	82	9	22
2019	Information technology	62	18	10	0	10	0	0	80	10	10
2019	Policy	63	37	0	0	0	0	0	100	0	11
2019	Other services to the public	58	37	0	0	0	0	6	100	0	15
2019	None of the above	27	41	0	25	7	0	0	68	32	12
2018	Federal regulators	27	31	18	7	17	0	0	58	24	29
2018	Compliance, inspection and enforcement	41	32	16	11	0	0	0	73	11	19
2018	Legal services	31	39	20	0	10	0	0	69	10	10
2018	Administration and operations	59	33	8	0	0	0	0	92	0	12
2018	Other services to the public	63	25	6	6	0	0	0	88	6	16
2017	Federal regulators	35	33	14	13	5	0	0	69	18	32
2017	Compliance, inspection and enforcement	31	52	6	5	6	0	0	83	11	15
2017	Administration and operations	27	43	10	21	0	0	0	69	21	18
2017	Human resources	41	25	16	9	8	0	0	66	18	12
2014	Federal regulators	55	19	15	2	10	0	0	74	11	59
2014	Compliance, inspection and enforcement	17	50	25	9	0	0	0	67	9	12
2014	Communications or public affairs	75	16	0	0	8	0	0	92	8	12
2014	Legal services	39	53	8	0	0	0	0	92	0	13
2014	Administration and operations	47	38	10	6	0	0	0	85	6	21
2014	Other services to the public	15	62	7	0	7	8	0	84	8	13
2014	None of the above	43	42	10	5	0	0	0	85	5	19

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	52	0	0	0	0	100	0	11
2019	Federal regulators	52	29	9	2	8	0	81	10	47
2019	Compliance, inspection and enforcement	14	59	7	19	0	0	74	19	15
2019	Legal services	40	49	10	0	0	0	90	0	10
2019	Administration and operations	66	26	0	4	4	0	91	9	23
2019	Information technology	73	18	9	0	0	0	91	0	11
2019	Policy	72	28	0	0	0	0	100	0	11
2019	Other services to the public	71	18	0	11	0	0	89	11	16
2019	None of the above	27	56	17	0	0	0	83	0	12
2018	Federal regulators	27	34	21	3	14	0	62	17	29
2018	Compliance, inspection and enforcement	43	52	0	5	0	0	95	5	19
2018	Legal services	49	41	0	0	10	0	90	10	10
2018	Administration and operations	59	33	8	0	0	0	92	0	12
2018	Other services to the public	57	25	12	6	0	0	81	6	16
2017	Federal regulators	35	36	15	12	2	0	71	14	32
2017	Compliance, inspection and enforcement	31	69	0	0	0	0	100	0	15
2017	Administration and operations	35	24	20	16	5	0	60	20	19
2017	Human resources	25	42	8	25	0	0	67	25	12
2014	Federal regulators	57	20	10	8	5	0	77	13	59
2014	Compliance, inspection and enforcement	9	75	9	8	0	0	84	8	12
2014	Communications or public affairs	58	33	8	0	0	0	92	0	12
2014	Legal services	39	61	0	0	0	0	100	0	13
2014	Administration and operations	49	35	6	10	0	0	84	10	21
2014	Other services to the public	23	39	16	7	7	8	67	16	13
2014	None of the above	22	46	11	5	15	0	69	20	19

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	26	0	0	8	0	92	8	11
2019	Federal regulators	26	41	19	8	7	0	67	14	47
2019	Compliance, inspection and enforcement	19	38	13	18	12	0	58	30	16
2019	Legal services	31	19	28	0	21	0	51	21	10
2019	Administration and operations	37	45	4	9	4	0	82	13	22
2019	Information technology	53	20	0	18	9	0	73	27	11
2019	Policy	62	18	20	0	0	0	80	0	11
2019	Other services to the public	65	24	5	5	0	0	89	5	16
2019	None of the above	19	66	0	7	8	0	84	16	12
2018	Federal regulators	19	37	19	18	6	0	56	25	29
2018	Compliance, inspection and enforcement	38	41	11	10	0	0	79	10	19
2018	Legal services	31	18	20	10	20	0	49	31	10
2018	Administration and operations	43	16	24	8	8	0	59	16	12
2018	Other services to the public	38	38	12	6	6	0	75	12	16
2017	Federal regulators	34	43	9	6	6	3	79	13	32
2017	Compliance, inspection and enforcement	49	6	32	13	0	0	56	13	15
2017	Administration and operations	40	40	16	5	0	0	79	5	19
2017	Human resources	16	41	8	8	26	0	58	34	12
2014	Federal regulators	43	38	7	5	8	0	81	13	59
2014	Compliance, inspection and enforcement	16	49	34	0	0	0	66	0	12
2014	Communications or public affairs	42	34	8	16	0	0	75	16	12
2014	Legal services	32	38	22	8	0	0	70	8	13
2014	Administration and operations	33	48	9	10	0	0	81	10	21
2014	Other services to the public	24	31	23	7	15	0	55	22	13
2014	None of the above	47	32	10	5	0	5	84	6	19

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	30	26	18	8	8	0	28	44	11
2019	Federal regulators	13	14	39	20	15	0	0	35	26	47
2019	Compliance, inspection and enforcement	30	17	39	6	0	0	7	7	51	16
2019	Legal services	21	19	31	19	9	0	0	28	40	10
2019	Administration and operations	23	29	21	23	4	0	0	27	52	23
2019	Information technology	46	29	17	0	9	0	0	9	74	11
2019	Policy	0	10	42	20	28	0	0	48	10	10
2019	Other services to the public	0	24	22	33	20	0	0	54	24	16
2019	None of the above	19	33	15	24	9	0	0	33	52	12
2018	Federal regulators	28	29	29	11	4	0	0	15	56	29
2018	Compliance, inspection and enforcement	5	27	35	11	11	0	11	24	36	19
2018	Legal services	31	0	59	0	10	0	0	10	31	10
2018	Administration and operations	8	33	35	8	8	0	8	18	44	12
2018	Other services to the public	12	19	25	13	31	0	0	44	31	16
2017	Federal regulators	22	12	36	27	3	0	0	30	34	32
2017	Compliance, inspection and enforcement	0	26	43	18	13	0	0	31	26	15
2017	Administration and operations	5	30	20	29	15	0	0	45	35	19
2017	Human resources	16	33	26	16	0	8	0	18	54	12
2014	Federal regulators	11	15	38	21	12	0	2	34	27	59
2014	Compliance, inspection and enforcement	9	25	49	0	17	0	0	17	33	12
2014	Communications or public affairs	8	17	42	17	16	0	0	33	25	12
2014	Legal services	8	16	44	8	25	0	0	32	23	13
2014	Administration and operations	5	31	60	0	0	0	5	0	37	20
2014	Other services to the public	0	39	23	38	0	0	0	38	39	13
2014	None of the above	5	31	32	18	10	5	0	29	37	19

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	18	26	38	10	0	8	52	20	11
2019	Federal regulators	9	11	29	30	19	2	0	50	20	47
2019	Compliance, inspection and enforcement	0	24	17	34	12	6	7	53	28	16
2019	Legal services	10	0	28	19	42	0	0	61	10	10
2019	Administration and operations	17	4	42	23	5	0	9	31	23	23
2019	Information technology	36	26	9	9	9	11	0	20	69	11
2019	Policy	0	0	63	0	37	0	0	37	0	10
2019	Other services to the public	0	11	14	43	33	0	0	76	11	16
2019	None of the above	0	7	46	28	19	0	0	47	7	12
2018	Federal regulators	15	22	22	31	11	0	0	41	37	29
2018	Compliance, inspection and enforcement	5	16	43	9	16	0	11	28	24	19
2018	Legal services	20	0	41	18	20	0	0	39	20	10
2018	Administration and operations	8	16	35	24	16	0	0	41	24	12
2018	Other services to the public	6	13	19	19	38	6	0	60	20	16
2017	Federal regulators	22	14	28	22	15	0	0	36	36	32
2017	Compliance, inspection and enforcement	5	0	32	38	25	0	0	63	5	15
2017	Administration and operations	11	21	16	31	15	6	0	49	34	18
2017	Human resources	16	24	34	8	8	8	0	18	45	12
2014	Federal regulators	10	10	16	26	34	0	4	62	21	59
2014	Compliance, inspection and enforcement	9	9	41	33	9	0	0	42	17	12
2014	Communications or public affairs	0	17	25	25	25	0	8	55	18	12
2014	Legal services	0	0	45	30	25	0	0	55	0	13
2014	Administration and operations	0	9	24	47	11	0	9	64	10	20
2014	Other services to the public	7	7	39	23	16	0	7	42	16	13
2014	None of the above	5	10	31	22	26	5	0	51	17	19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	16	30	18	26	10	0	49	18	11
2019	Federal regulators	9	15	31	17	19	4	4	40	26	47
2019	Compliance, inspection and enforcement	13	24	45	12	0	0	7	13	39	16
2019	Legal services	10	9	9	21	51	0	0	72	19	10
2019	Administration and operations	9	8	34	27	18	0	4	47	17	23
2019	Information technology	9	9	38	18	26	0	0	44	18	11
2019	Policy	0	22	30	20	28	0	0	48	22	10
2019	Other services to the public	5	5	35	20	27	0	7	51	11	16
2019	None of the above	17	0	40	8	28	7	0	39	18	12
2018	Federal regulators	24	25	11	21	16	0	3	38	50	29
2018	Compliance, inspection and enforcement	9	16	33	10	22	0	11	36	28	19
2018	Legal services	20	20	10	18	31	0	0	49	41	10
2018	Administration and operations	8	41	0	35	0	8	8	42	58	12
2018	Other services to the public	12	12	19	19	38	0	0	57	25	16
2017	Federal regulators	17	28	28	13	10	4	0	24	47	32
2017	Compliance, inspection and enforcement	0	11	52	24	6	0	6	33	12	15
2017	Administration and operations	16	17	15	26	21	6	0	50	34	18
2017	Human resources	0	33	42	17	8	0	0	26	33	12
2014	Federal regulators	14	17	27	22	14	0	6	38	33	59
2014	Compliance, inspection and enforcement	16	41	17	17	9	0	0	26	57	12
2014	Communications or public affairs	8	33	25	33	0	0	0	33	42	12
2014	Legal services	8	31	16	22	24	0	0	46	38	13
2014	Administration and operations	23	33	29	9	6	0	0	14	56	21
2014	Other services to the public	16	23	24	38	0	0	0	38	38	13
2014	None of the above	10	11	36	26	11	0	6	40	22	19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	8	26	28	30	8	0	63	9	11
2019	Federal regulators	13	11	29	19	29	0	0	48	23	46
2019	Compliance, inspection and enforcement	17	17	38	21	0	0	7	22	37	16
2019	Legal services	21	19	9	31	19	0	0	51	40	10
2019	Administration and operations	9	16	13	35	23	0	4	61	26	23
2019	Information technology	27	27	26	9	11	0	0	20	55	11
2019	Policy	0	0	42	21	37	0	0	58	0	10
2019	Other services to the public	5	0	17	30	48	0	0	78	5	16
2019	None of the above	16	15	15	27	28	0	0	55	30	12
2018	Federal regulators	17	20	32	23	8	0	0	31	37	28
2018	Compliance, inspection and enforcement	5	5	46	11	22	5	5	36	12	19
2018	Legal services	41	31	8	10	10	0	0	20	72	10
2018	Administration and operations	8	41	0	27	24	0	0	51	49	12
2018	Other services to the public	12	19	13	6	50	0	0	57	31	16
2017	Federal regulators	15	9	38	18	18	0	2	37	24	32
2017	Compliance, inspection and enforcement	5	14	32	24	25	0	0	49	19	15
2017	Administration and operations	21	11	27	15	20	6	0	38	34	18
2017	Human resources	8	24	43	8	16	0	0	24	33	12
2014	Federal regulators	8	13	28	33	15	0	2	49	22	59
2014	Compliance, inspection and enforcement	16	8	50	26	0	0	0	26	24	12
2014	Communications or public affairs	0	17	33	33	17	0	0	50	17	12
2014	Legal services	0	37	46	0	17	0	0	17	37	13
2014	Administration and operations	0	9	43	37	6	0	5	45	10	20
2014	Other services to the public	15	15	23	31	16	0	0	47	30	13
2014	None of the above	0	20	32	21	21	0	6	45	22	19

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	16	0	40	28	0	8	74	26	11
2019	Federal regulators	19	22	22	18	14	2	2	33	44	47
2019	Compliance, inspection and enforcement	30	24	18	14	6	0	7	22	58	16
2019	Legal services	30	19	10	10	30	0	0	40	49	10
2019	Administration and operations	21	4	30	23	14	0	9	40	27	23
2019	Information technology	53	9	29	0	9	0	0	9	62	11
2019	Policy	0	31	0	31	37	0	0	69	31	10
2019	Other services to the public	5	5	24	24	41	0	0	65	11	16
2019	None of the above	30	0	17	27	19	0	7	49	33	12
2018	Federal regulators	28	18	37	6	11	0	0	17	46	29
2018	Compliance, inspection and enforcement	11	16	35	11	16	0	11	30	30	19
2018	Legal services	41	28	0	10	10	0	10	23	77	10
2018	Administration and operations	8	51	8	8	24	0	0	33	59	12
2018	Other services to the public	19	12	31	6	31	0	0	38	31	16
2017	Federal regulators	22	36	17	18	0	3	4	19	62	32
2017	Compliance, inspection and enforcement	13	38	18	12	19	0	0	31	51	15
2017	Administration and operations	10	27	27	26	10	0	0	36	37	18
2017	Human resources	16	26	41	17	0	0	0	17	42	12
2014	Federal regulators	23	20	19	15	18	2	4	34	45	59
2014	Compliance, inspection and enforcement	16	50	26	8	0	0	0	8	67	12
2014	Communications or public affairs	8	0	50	25	8	0	8	36	9	12
2014	Legal services	23	22	30	8	17	0	0	25	45	13
2014	Administration and operations	18	20	19	22	11	0	9	37	42	20
2014	Other services to the public	24	45	23	0	0	8	0	0	75	13
2014	None of the above	16	20	21	15	22	0	5	40	38	19

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	26	28	28	10	8	0	41	28	11
2019	Federal regulators	11	4	30	27	23	0	4	52	16	46
2019	Compliance, inspection and enforcement	0	6	26	37	13	12	7	61	7	16
2019	Legal services	0	10	18	21	51	0	0	72	10	10
2019	Administration and operations	9	25	38	10	10	9	0	21	37	23
2019	Information technology	27	35	18	0	9	11	0	10	69	11
2019	Policy	8	0	8	39	44	0	0	83	8	11
2019	Other services to the public	0	17	6	29	48	0	0	77	17	15
2019	None of the above	7	7	32	27	19	7	0	49	16	12
2018	Federal regulators	11	16	23	31	19	0	0	50	27	29
2018	Compliance, inspection and enforcement	0	11	54	14	11	5	5	27	12	19
2018	Legal services	0	10	59	0	20	10	0	23	11	10
2018	Administration and operations	9	29	44	9	0	9	0	10	42	11
2018	Other services to the public	19	13	31	6	19	6	6	29	36	16
2017	Federal regulators	9	13	21	41	13	0	3	56	22	32
2017	Compliance, inspection and enforcement	0	5	33	24	25	12	0	56	6	15
2017	Administration and operations	26	27	16	20	10	0	0	31	53	18
2017	Human resources	16	34	33	8	8	0	0	17	50	12
2014	Federal regulators	5	6	19	26	36	2	6	67	12	58
2014	Compliance, inspection and enforcement	0	0	25	42	25	9	0	73	0	12
2014	Communications or public affairs	0	0	50	25	16	0	8	45	0	12
2014	Legal services	0	0	38	38	24	0	0	62	0	13
2014	Administration and operations	6	14	26	29	16	5	4	49	22	21
2014	Other services to the public	7	8	23	38	16	8	0	59	16	13
2014	None of the above	0	11	26	33	31	0	0	64	11	19

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	9	22	22	39	0	0	61	17	10
2019	Federal regulators	4	17	29	28	18	4	0	48	22	47
2019	Compliance, inspection and enforcement	21	20	32	13	0	7	8	15	48	15
2019	Legal services	19	10	28	10	31	0	0	42	30	10
2019	Administration and operations	4	12	47	24	4	9	0	31	18	23
2019	Information technology	18	9	17	27	29	0	0	56	27	11
2019	Policy	0	0	20	43	37	0	0	80	0	10
2019	Other services to the public	5	0	11	25	59	0	0	84	5	16
2019	None of the above	8	17	15	26	27	7	0	57	27	12
2018	Federal regulators	17	23	21	23	13	3	0	37	42	29
2018	Compliance, inspection and enforcement	5	31	11	21	16	5	11	44	43	19
2018	Legal services	31	10	31	0	18	0	10	20	46	10
2018	Administration and operations	8	16	33	43	0	0	0	43	24	12
2018	Other services to the public	6	13	19	25	38	0	0	63	19	16
2017	Federal regulators	19	13	36	24	3	4	0	28	34	32
2017	Compliance, inspection and enforcement	0	20	37	12	25	0	6	40	21	15
2017	Administration and operations	26	6	43	25	0	0	0	25	32	18
2017	Human resources	0	33	42	8	8	8	0	18	36	12
2014	Federal regulators	8	30	24	17	17	0	4	36	40	59
2014	Compliance, inspection and enforcement	8	25	51	16	0	0	0	16	33	12
2014	Communications or public affairs	0	24	34	25	17	0	0	42	24	12
2014	Legal services	8	22	37	0	25	8	0	27	33	13
2014	Administration and operations	18	26	18	17	11	10	0	30	49	20
2014	Other services to the public	7	15	23	30	16	8	0	50	24	13
2014	None of the above	5	26	26	22	16	0	5	40	33	19

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	10	8	38	36	0	74	18	11
2019	Federal regulators	4	4	30	23	39	0	61	9	47
2019	Compliance, inspection and enforcement	0	14	24	43	12	7	59	15	16
2019	Legal services	0	0	60	10	30	0	40	0	10
2019	Administration and operations	0	4	30	30	31	4	64	4	23
2019	Information technology	9	9	18	38	26	0	64	18	11
2019	Policy	0	0	27	21	52	0	73	0	10
2019	Other services to the public	0	0	5	37	58	0	95	0	16
2019	None of the above	0	0	27	22	44	7	71	0	12

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	10	0	0	16	0	84	16	11
2019	Federal regulators	71	12	11	2	5	0	82	6	46
2019	Compliance, inspection and enforcement	69	17	0	7	7	0	86	14	16
2019	Legal services	81	10	0	9	0	0	91	9	10
2019	Administration and operations	44	38	9	0	9	0	83	9	23
2019	Information technology	64	27	0	9	0	0	91	9	11
2019	Policy	82	18	0	0	0	0	100	0	11
2019	Other services to the public	81	12	0	0	7	0	93	7	16
2019	None of the above	44	26	7	23	0	0	70	23	12
2017	Federal regulators	76	15	3	2	0	4	95	2	32
2017	Compliance, inspection and enforcement	64	23	6	6	0	0	88	6	15
2017	Administration and operations	68	21	5	6	0	0	89	6	19
2017	Human resources	50	33	0	17	0	0	83	17	12
2014	Federal regulators	75	10	6	0	5	4	88	5	59
2014	Compliance, inspection and enforcement	60	9	7	0	24	0	68	24	12
2014	Communications or public affairs	84	8	8	0	0	0	92	0	12
2014	Legal services	46	31	8	0	16	0	77	16	13
2014	Administration and operations	59	19	9	9	0	5	82	9	21
2014	Other services to the public	69	15	0	8	8	0	84	16	13
2014	None of the above	74	5	5	5	5	5	84	11	19

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	10	8	8	8	20	8	67	22	11
2019	Federal regulators	22	27	16	10	11	5	9	57	25	47
2019	Compliance, inspection and enforcement	14	33	30	13	0	10	0	52	14	16
2019	Legal services	61	21	9	9	0	0	0	82	9	10
2019	Administration and operations	28	29	13	4	13	9	4	66	20	23
2019	Information technology	64	18	18	0	0	0	0	82	0	11
2019	Policy	55	28	0	8	0	0	10	91	9	11
2019	Other services to the public	41	26	16	12	0	5	0	70	13	16
2019	None of the above	43	43	0	0	0	15	0	100	0	12
2018	Federal regulators	29	26	18	10	14	0	3	57	24	29
2018	Compliance, inspection and enforcement	38	24	22	11	0	5	0	66	11	19
2018	Legal services	41	18	31	0	10	0	0	59	10	10
2018	Administration and operations	29	53	9	9	0	0	0	82	9	11
2018	Other services to the public	32	6	13	25	6	13	6	46	38	16
2017	Federal regulators	43	44	5	4	0	0	4	90	4	32
2017	Compliance, inspection and enforcement	32	43	6	6	0	6	6	86	7	15
2017	Administration and operations	39	26	20	5	0	10	0	72	6	19
2017	Human resources	50	33	8	0	0	8	0	91	0	12
2014	Federal regulators	50	14	11	6	11	2	6	68	19	59
2014	Compliance, inspection and enforcement	17	9	33	17	0	0	24	34	23	12
2014	Communications or public affairs	33	17	0	17	34	0	0	50	50	12
2014	Legal services	53	16	8	16	0	0	8	75	17	13
2014	Administration and operations	36	24	19	9	0	12	0	68	10	21
2014	Other services to the public	38	32	0	7	15	8	0	76	24	13
2014	None of the above	27	37	15	5	5	5	5	71	12	19

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	38	0	16	8	0	0	76	24	11
2019	Federal regulators	51	24	10	9	6	0	0	75	15	46
2019	Compliance, inspection and enforcement	22	59	0	13	7	0	0	80	20	16
2019	Legal services	63	37	0	0	0	0	0	100	0	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	74	17	0	9	0	0	0	91	9	11
2019	Policy	63	18	19	0	0	0	0	81	0	11
2019	Other services to the public	50	33	0	6	0	11	0	94	6	15
2019	None of the above	50	26	7	9	7	0	0	76	17	12
2018	Federal regulators	41	30	3	12	14	0	0	71	26	29
2018	Compliance, inspection and enforcement	38	30	16	16	0	0	0	68	16	19
2018	Legal services	59	10	20	0	10	0	0	69	10	10
2018	Administration and operations	59	25	8	8	0	0	0	84	8	12
2018	Other services to the public	69	19	0	6	6	0	0	88	12	16
2017	Federal regulators	58	24	2	7	8	0	0	82	15	32
2017	Compliance, inspection and enforcement	51	31	12	0	6	0	0	82	6	15
2017	Administration and operations	60	15	20	5	0	0	0	75	5	19
2017	Human resources	84	16	0	0	0	0	0	100	0	12
2014	Federal regulators	58	17	3	10	10	0	2	77	20	59
2014	Compliance, inspection and enforcement	33	33	25	9	0	0	0	67	9	12
2014	Communications or public affairs	50	8	8	17	17	0	0	58	34	12
2014	Legal services	61	31	8	0	0	0	0	92	0	13
2014	Administration and operations	52	29	9	4	6	0	0	81	10	21
2014	Other services to the public	54	8	0	15	15	8	0	67	33	13
2014	None of the above	31	43	5	15	5	0	0	75	20	19

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	24	0	0	0	76	0	11
2019	Federal regulators	47	38	7	4	4	0	84	9	46
2019	Compliance, inspection and enforcement	53	34	8	6	0	0	86	6	15
2019	Legal services	81	19	0	0	0	0	100	0	10
2019	Administration and operations	49	34	4	8	4	0	84	12	23
2019	Information technology	73	18	0	9	0	0	91	9	11
2019	Policy	74	18	8	0	0	0	92	0	11
2019	Other services to the public	46	42	5	7	0	0	88	7	16
2019	None of the above	41	50	0	9	0	0	91	9	12
2018	Federal regulators	36	50	3	4	7	0	86	11	29
2018	Compliance, inspection and enforcement	53	30	16	0	0	0	84	0	19
2018	Legal services	72	8	10	0	10	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	100	0	12
2018	Other services to the public	75	19	0	0	6	0	94	6	16
2017	Federal regulators	75	13	7	4	0	0	89	4	32
2017	Compliance, inspection and enforcement	70	17	6	6	0	0	88	6	15
2017	Administration and operations	79	11	0	5	5	0	90	10	18
2017	Human resources	67	33	0	0	0	0	100	0	12
2014	Federal regulators	62	20	6	5	5	2	83	10	59
2014	Compliance, inspection and enforcement	33	67	0	0	0	0	100	0	12
2014	Communications or public affairs	66	17	0	0	17	0	83	17	12
2014	Legal services	85	15	0	0	0	0	100	0	13
2014	Administration and operations	52	39	0	9	0	0	91	9	21
2014	Other services to the public	47	38	0	7	7	0	85	15	13
2014	None of the above	36	38	15	11	0	0	74	11	19

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	54	0	18	0	0	0	82	18	11
2019	Federal regulators	53	30	11	2	4	0	0	83	7	47
2019	Compliance, inspection and enforcement	30	32	18	7	7	6	0	66	15	16
2019	Legal services	72	19	9	0	0	0	0	91	0	10
2019	Administration and operations	49	42	4	0	4	0	0	91	4	23
2019	Information technology	65	17	0	9	0	0	9	90	10	11
2019	Policy	45	45	10	0	0	0	0	90	0	11
2019	Other services to the public	40	49	5	0	0	5	0	94	0	16
2019	None of the above	50	33	7	9	0	0	0	83	9	12
2018	Federal regulators	28	58	3	4	7	0	0	85	12	29
2018	Compliance, inspection and enforcement	45	26	17	6	0	6	0	76	6	18
2018	Legal services	59	20	10	0	10	0	0	80	10	10
2018	Administration and operations	51	33	16	0	0	0	0	84	0	12
2018	Other services to the public	57	31	6	0	6	0	0	88	6	16

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	18	28	0	0	0	0	72	0	11
2019	Federal regulators	61	21	9	2	2	2	2	86	5	47
2019	Compliance, inspection and enforcement	50	23	27	0	0	0	0	73	0	16
2019	Legal services	61	28	10	0	0	0	0	90	0	10
2019	Administration and operations	45	25	13	4	4	0	9	77	9	23
2019	Information technology	62	20	18	0	0	0	0	82	0	11
2019	Policy	63	28	10	0	0	0	0	90	0	11
2019	Other services to the public	52	25	17	5	0	0	0	77	5	16
2019	None of the above	36	48	0	17	0	0	0	83	17	12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	46	18	0	0	0	0	82	0	11
2019	Federal regulators	58	25	9	4	4	0	0	83	8	47
2019	Compliance, inspection and enforcement	44	33	13	6	0	5	0	81	6	16
2019	Legal services	52	30	0	18	0	0	0	82	18	10
2019	Administration and operations	46	14	18	5	9	0	9	65	15	22
2019	Information technology	54	27	18	0	0	0	0	82	0	11
2019	Policy	27	54	0	10	10	0	0	81	19	11
2019	Other services to the public	47	32	16	5	0	0	0	79	5	16
2019	None of the above	45	41	7	0	7	0	0	85	7	12
2018	Federal regulators	41	23	9	7	15	0	4	67	23	29
2018	Compliance, inspection and enforcement	41	32	16	5	0	0	5	77	6	19
2018	Legal services	69	0	31	0	0	0	0	69	0	10
2018	Administration and operations	65	24	0	0	0	10	0	100	0	12
2018	Other services to the public	56	37	0	0	6	0	0	94	6	16
2017	Federal regulators	62	26	3	6	2	0	0	88	9	32
2017	Compliance, inspection and enforcement	74	20	0	6	0	0	0	94	6	15
2017	Administration and operations	45	20	20	10	0	0	6	69	10	19
2017	Human resources	41	41	17	0	0	0	0	83	0	12
2014	Federal regulators	57	20	6	7	8	0	2	79	15	59
2014	Compliance, inspection and enforcement	17	58	9	16	0	0	0	75	16	12
2014	Communications or public affairs	42	42	8	0	8	0	0	83	8	12
2014	Legal services	69	31	0	0	0	0	0	100	0	13
2014	Administration and operations	44	36	14	0	0	6	0	85	0	21
2014	Other services to the public	22	39	23	7	7	0	0	62	15	13
2014	None of the above	43	32	15	10	0	0	0	75	10	19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	18	16	0	0	0	0	84	0	11
2019	Federal regulators	65	16	11	6	2	0	0	81	8	47
2019	Compliance, inspection and enforcement	37	50	0	7	0	6	0	92	8	16
2019	Legal services	73	18	0	9	0	0	0	91	9	10
2019	Administration and operations	62	13	13	4	4	4	0	78	9	23
2019	Information technology	64	18	9	0	0	9	0	90	0	11
2019	Policy	37	54	0	0	0	0	10	100	0	11
2019	Other services to the public	66	24	5	0	5	0	0	89	5	16
2019	None of the above	36	34	15	7	7	0	0	71	15	12
2018	Federal regulators	42	25	11	8	11	0	4	69	20	28
2018	Compliance, inspection and enforcement	62	16	11	5	0	0	5	83	6	19
2018	Legal services	69	10	0	20	0	0	0	80	20	10
2018	Administration and operations	57	33	0	0	0	10	0	100	0	12
2018	Other services to the public	69	19	6	0	6	0	0	88	6	16
2017	Federal regulators	75	16	7	0	2	0	0	91	2	32
2017	Compliance, inspection and enforcement	55	27	12	0	0	0	6	87	0	15
2017	Administration and operations	66	20	10	5	0	0	0	85	5	19
2017	Human resources	59	33	8	0	0	0	0	92	0	12
2014	Federal regulators	60	17	5	5	10	2	2	80	15	59
2014	Compliance, inspection and enforcement	42	17	25	16	0	0	0	59	16	12
2014	Communications or public affairs	50	34	0	8	8	0	0	83	17	12
2014	Legal services	84	16	0	0	0	0	0	100	0	13
2014	Administration and operations	53	28	9	0	0	10	0	90	0	21
2014	Other services to the public	31	39	15	7	7	0	0	70	15	13
2014	None of the above	43	53	5	0	0	0	0	95	0	19

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	36	0	0	0	0	0	100	0	11
2019	Federal regulators	58	18	15	4	4	0	0	77	8	47
2019	Compliance, inspection and enforcement	39	26	19	15	0	0	0	65	15	15
2019	Legal services	73	18	9	0	0	0	0	91	0	10
2019	Administration and operations	42	32	14	8	5	0	0	74	13	22
2019	Information technology	64	18	9	9	0	0	0	82	9	11
2019	Policy	37	44	10	10	0	0	0	81	10	11
2019	Other services to the public	73	11	11	5	0	0	0	84	5	16
2019	None of the above	36	34	15	7	7	0	0	71	15	12
2018	Federal regulators	41	30	0	14	11	0	4	74	26	29
2018	Compliance, inspection and enforcement	57	16	11	5	5	0	5	77	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	49	33	0	8	0	10	0	91	9	12
2018	Other services to the public	44	50	0	0	6	0	0	94	6	16
2017	Federal regulators	67	21	8	0	5	0	0	88	5	32
2017	Compliance, inspection and enforcement	62	20	18	0	0	0	0	82	0	15
2017	Administration and operations	60	15	14	10	0	0	0	75	10	19
2017	Human resources	59	24	8	0	0	8	0	91	0	12
2014	Federal regulators	48	27	6	8	8	0	2	77	17	59
2014	Compliance, inspection and enforcement	17	25	16	33	9	0	0	42	42	12
2014	Communications or public affairs	50	8	8	25	8	0	0	58	34	12
2014	Legal services	70	30	0	0	0	0	0	100	0	13
2014	Administration and operations	48	37	5	4	0	6	0	90	5	21
2014	Other services to the public	38	24	22	15	0	0	0	63	15	13
2014	None of the above	43	36	15	6	0	0	0	79	6	19

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	0	0	0	9	0	91	9	10
2019	Federal regulators	87	5	0	6	2	0	92	8	47
2019	Compliance, inspection and enforcement	82	0	0	11	0	8	88	12	15
2019	Legal services	91	0	0	9	0	0	91	9	10
2019	Administration and operations	87	9	0	0	4	0	96	4	23
2019	Information technology	82	18	0	0	0	0	100	0	11
2019	Policy	92	8	0	0	0	0	100	0	11
2019	Other services to the public	88	12	0	0	0	0	100	0	16
2019	None of the above	76	9	0	7	7	0	85	15	12
2017	Federal regulators	90	4	0	2	0	3	98	2	32
2017	Compliance, inspection and enforcement	94	6	0	0	0	0	100	0	15
2017	Administration and operations	80	20	0	0	0	0	100	0	19
2017	Human resources	76	8	8	8	0	0	84	8	12
2014	Federal regulators	80	8	3	2	3	4	92	5	59
2014	Compliance, inspection and enforcement	50	33	8	0	0	9	91	0	12
2014	Communications or public affairs	92	8	0	0	0	0	100	0	12
2014	Legal services	53	16	16	8	8	0	69	16	13
2014	Administration and operations	91	4	0	0	5	0	95	5	21
2014	Other services to the public	84	16	0	0	0	0	100	0	13
2014	None of the above	85	15	0	0	0	0	100	0	19

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	92	8	0	0	0	0	0	100	0	11
2019	Federal regulators	72	18	6	0	0	0	4	94	0	47
2019	Compliance, inspection and enforcement	71	0	6	7	0	5	12	85	8	16
2019	Legal services	63	18	0	9	10	0	0	81	19	10
2019	Administration and operations	62	17	0	4	4	9	4	90	10	23
2019	Information technology	82	9	0	0	0	9	0	100	0	11
2019	Policy	71	10	10	0	0	0	10	89	0	11
2019	Other services to the public	76	24	0	0	0	0	0	100	0	16
2019	None of the above	75	18	7	0	0	0	0	93	0	12
2017	Federal regulators	61	12	15	4	4	0	4	76	8	32
2017	Compliance, inspection and enforcement	75	11	0	0	0	0	14	100	0	15
2017	Administration and operations	60	15	14	5	5	0	0	76	10	19
2017	Human resources	76	24	0	0	0	0	0	100	0	12
2014	Federal regulators	52	13	7	3	11	5	9	75	17	59
2014	Compliance, inspection and enforcement	41	16	17	0	0	9	17	77	0	12
2014	Communications or public affairs	25	34	8	0	25	0	8	64	28	12
2014	Legal services	54	30	8	8	0	0	0	85	8	13
2014	Administration and operations	38	22	0	19	6	10	4	71	29	21
2014	Other services to the public	46	23	0	0	15	8	8	83	17	13
2014	None of the above	59	26	0	5	5	5	0	89	11	19

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	26	0	0	0	0	0	100	0	11
2019	Federal regulators	65	17	12	2	4	0	0	82	6	47
2019	Compliance, inspection and enforcement	62	38	0	0	0	0	0	100	0	16
2019	Legal services	73	27	0	0	0	0	0	100	0	10
2019	Administration and operations	66	17	4	0	13	0	0	83	13	23
2019	Information technology	73	18	9	0	0	0	0	91	0	11
2019	Policy	71	10	19	0	0	0	0	81	0	11
2019	Other services to the public	76	18	5	0	0	0	0	95	0	16
2019	None of the above	76	17	0	0	7	0	0	93	7	12
2018	Federal regulators	51	23	0	4	17	0	4	78	22	29
2018	Compliance, inspection and enforcement	68	11	16	0	0	5	0	83	0	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	57	16	8	8	0	10	0	82	9	12
2018	Other services to the public	69	25	0	0	6	0	0	94	6	16
2017	Federal regulators	54	31	14	0	0	0	0	86	0	32
2017	Compliance, inspection and enforcement	86	7	6	0	0	0	0	94	0	15
2017	Administration and operations	70	10	10	5	0	5	0	84	5	19
2017	Human resources	92	0	8	0	0	0	0	92	0	12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	34	0	0	0	0	0	100	0	11
2019	Federal regulators	62	25	11	0	2	0	0	87	2	47
2019	Compliance, inspection and enforcement	46	36	6	13	0	0	0	82	13	16
2019	Legal services	63	28	9	0	0	0	0	91	0	10
2019	Administration and operations	58	25	0	4	9	0	4	87	13	23
2019	Information technology	64	27	9	0	0	0	0	91	0	11
2019	Policy	53	37	10	0	0	0	0	90	0	11
2019	Other services to the public	72	17	5	5	0	0	0	89	5	16
2019	None of the above	36	42	15	0	7	0	0	78	7	12
2018	Federal regulators	48	19	11	4	14	0	4	70	19	29
2018	Compliance, inspection and enforcement	62	16	11	11	0	0	0	78	11	19
2018	Legal services	59	20	0	20	0	0	0	80	20	10
2018	Administration and operations	65	16	8	0	0	10	0	91	0	12
2018	Other services to the public	67	26	0	0	7	0	0	93	7	15
2017	Federal regulators	72	16	5	2	2	2	0	90	5	32
2017	Compliance, inspection and enforcement	74	26	0	0	0	0	0	100	0	15
2017	Administration and operations	65	15	10	10	0	0	0	80	10	19
2017	Human resources	75	0	25	0	0	0	0	75	0	12
2014	Federal regulators	55	23	7	5	8	0	2	80	13	59
2014	Compliance, inspection and enforcement	26	33	32	9	0	0	0	59	9	12
2014	Communications or public affairs	33	25	25	8	8	0	0	58	17	12
2014	Legal services	77	23	0	0	0	0	0	100	0	13
2014	Administration and operations	63	22	5	4	6	0	0	85	10	21
2014	Other services to the public	39	39	0	15	7	0	0	78	22	13
2014	None of the above	59	41	0	0	0	0	0	100	0	19

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Federal regulators	35	41	5	5	14	0	0	76	19	16

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	0	8	8	8	83	17	11
2019	Federal regulators	37	34	8	10	7	4	74	17	47
2019	Compliance, inspection and enforcement	24	32	14	20	5	6	59	26	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	38	39	13	9	0	0	78	9	22
2019	Information technology	38	18	27	7	0	9	62	8	11
2019	Policy	46	29	8	8	0	8	82	9	11
2019	Other services to the public	53	30	7	0	11	0	83	11	16
2019	None of the above	34	34	9	0	15	7	74	16	12
2018	Federal regulators	29	25	8	10	29	0	54	39	29
2018	Compliance, inspection and enforcement	43	14	32	11	0	0	57	11	19
2018	Legal services	28	41	10	10	10	0	69	20	10
2018	Administration and operations	24	43	16	8	8	0	67	16	12
2018	Other services to the public	38	31	19	12	0	0	69	12	16
2017	Federal regulators	24	28	27	5	13	2	53	19	32
2017	Compliance, inspection and enforcement	51	26	12	6	5	0	77	11	15
2017	Administration and operations	34	35	16	5	6	5	72	11	19
2017	Human resources	8	50	25	8	0	8	63	9	12
2014	Federal regulators	37	22	13	12	15	0	59	27	58
2014	Compliance, inspection and enforcement	17	17	41	8	0	17	41	9	12
2014	Communications or public affairs	41	17	17	8	8	8	63	18	12
2014	Legal services	43	24	8	16	8	0	67	24	12
2014	Administration and operations	25	56	9	6	0	5	84	6	21
2014	Other services to the public	23	24	8	30	7	8	51	40	13
2014	None of the above	0	27	20	31	5	16	32	44	19

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	8	0	8	8	83	9	11
2019	Federal regulators	35	32	12	8	10	2	68	19	47
2019	Compliance, inspection and enforcement	17	32	14	24	13	0	49	37	16
2019	Legal services	21	37	0	42	0	0	58	42	10
2019	Administration and operations	42	35	14	5	5	0	77	9	22
2019	Information technology	38	27	9	26	0	0	65	26	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	59	24	7	0	11	0	83	11	16
2019	None of the above	26	34	25	7	7	0	60	15	12
2018	Federal regulators	26	24	11	10	29	0	50	39	29
2018	Compliance, inspection and enforcement	38	35	11	16	0	0	73	16	19
2018	Legal services	28	10	20	31	10	0	39	41	10
2018	Administration and operations	33	43	16	0	8	0	76	8	12
2018	Other services to the public	50	19	12	19	0	0	69	19	16
2017	Federal regulators	18	44	8	17	13	0	62	31	32
2017	Compliance, inspection and enforcement	40	37	18	5	0	0	77	5	15
2017	Administration and operations	25	45	25	0	6	0	70	6	19
2017	Human resources	16	25	41	18	0	0	41	18	12
2014	Federal regulators	35	24	18	10	13	0	58	24	59
2014	Compliance, inspection and enforcement	9	17	58	16	0	0	26	16	12
2014	Communications or public affairs	42	42	0	0	17	0	83	17	12
2014	Legal services	32	37	16	8	8	0	69	16	13
2014	Administration and operations	28	43	16	14	0	0	70	14	21
2014	Other services to the public	23	31	15	15	7	8	59	24	13
2014	None of the above	0	42	15	20	16	6	45	38	19

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	28	26	10	8	0	56	18	11
2019	Federal regulators	29	29	17	12	9	5	60	22	46
2019	Compliance, inspection and enforcement	18	31	7	19	20	6	52	41	16
2019	Legal services	21	37	10	31	0	0	58	31	10
2019	Administration and operations	28	38	21	9	4	0	66	13	23
2019	Information technology	29	27	0	26	9	9	62	38	11
2019	Policy	36	48	17	0	0	0	83	0	11
2019	Other services to the public	53	24	7	0	11	5	82	11	16
2019	None of the above	26	43	7	17	7	0	69	24	12
2018	Federal regulators	17	33	18	11	21	0	50	32	29
2018	Compliance, inspection and enforcement	32	36	16	11	5	0	68	16	19
2018	Legal services	18	20	20	31	10	0	39	41	10
2018	Administration and operations	33	43	8	16	0	0	76	16	12
2018	Other services to the public	31	38	19	12	0	0	69	12	16
2017	Federal regulators	22	31	12	20	16	0	53	36	32
2017	Compliance, inspection and enforcement	26	38	18	17	0	0	64	17	15
2017	Administration and operations	25	34	25	5	6	5	62	11	19
2017	Human resources	8	8	66	18	0	0	16	18	12
2014	Federal regulators	27	36	15	12	10	0	64	21	59
2014	Compliance, inspection and enforcement	9	17	50	8	0	16	31	9	12
2014	Communications or public affairs	33	33	8	17	8	0	66	25	12
2014	Legal services	39	45	8	0	8	0	84	8	13
2014	Administration and operations	19	50	10	11	0	10	77	12	21
2014	Other services to the public	16	39	15	7	15	8	59	24	13
2014	None of the above	0	47	10	26	5	11	53	35	19

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	24	20	10	8	0	62	18	11
2019	Federal regulators	19	30	22	14	6	9	53	23	47
2019	Compliance, inspection and enforcement	19	24	18	33	6	0	43	38	16
2019	Legal services	49	9	21	21	0	0	58	21	10
2019	Administration and operations	32	30	13	12	13	0	62	25	23
2019	Information technology	18	36	18	0	9	18	67	11	11
2019	Policy	26	37	27	10	0	0	63	10	11
2019	Other services to the public	46	26	12	0	11	5	76	11	16
2019	None of the above	16	44	7	9	24	0	59	33	12
2018	Federal regulators	13	28	17	11	32	0	40	43	29
2018	Compliance, inspection and enforcement	27	35	5	22	11	0	62	32	19
2018	Legal services	18	41	20	10	10	0	59	20	10
2018	Administration and operations	24	51	16	8	0	0	76	8	12
2018	Other services to the public	25	38	12	19	0	6	67	20	16
2017	Federal regulators	15	35	9	21	20	0	50	41	32
2017	Compliance, inspection and enforcement	19	64	12	0	5	0	83	5	15
2017	Administration and operations	25	45	20	10	0	0	69	10	19
2017	Human resources	16	58	8	9	9	0	74	18	12
2014	Federal regulators	25	24	15	20	16	0	49	36	59
2014	Compliance, inspection and enforcement	9	17	49	25	0	0	26	25	12
2014	Communications or public affairs	33	33	0	25	8	0	66	34	12
2014	Legal services	17	60	8	15	0	0	77	15	13
2014	Administration and operations	19	57	18	0	0	6	81	0	21
2014	Other services to the public	23	31	8	15	22	0	54	38	13
2014	None of the above	12	37	15	20	10	5	52	32	19

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	9	29	0	20	0	51	20	10
2019	Federal regulators	51	27	7	5	4	6	84	9	47
2019	Compliance, inspection and enforcement	51	26	0	17	6	0	77	23	16
2019	Legal services	49	0	30	21	0	0	49	21	10
2019	Administration and operations	32	46	17	4	0	0	79	4	23
2019	Information technology	38	27	26	0	0	9	72	0	11
2019	Policy	45	37	18	0	0	0	82	0	11
2019	Other services to the public	70	24	0	0	0	5	100	0	16
2019	None of the above	54	17	15	7	7	0	71	15	12

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	36	0	0	8	0	0	92	8	11
2019	Federal regulators	49	23	20	4	2	0	2	73	6	47
2019	Compliance, inspection and enforcement	35	46	13	0	7	0	0	80	7	16
2019	Legal services	70	9	10	10	0	0	0	79	10	10
2019	Administration and operations	62	34	0	0	4	0	0	96	4	23
2019	Information technology	54	27	9	9	0	0	0	82	9	11
2019	Policy	45	55	0	0	0	0	0	100	0	11
2019	Other services to the public	77	17	5	0	0	0	0	95	0	16
2019	None of the above	42	58	0	0	0	0	0	100	0	12
2018	Federal regulators	36	32	11	14	7	0	0	68	21	29
2018	Compliance, inspection and enforcement	43	46	5	0	0	5	0	94	0	19
2018	Legal services	39	41	10	10	0	0	0	80	10	10
2018	Administration and operations	51	49	0	0	0	0	0	100	0	12
2018	Other services to the public	50	44	6	0	0	0	0	94	0	16
2017	Federal regulators	33	36	20	6	4	0	0	69	10	32
2017	Compliance, inspection and enforcement	45	44	11	0	0	0	0	89	0	15
2017	Administration and operations	46	44	11	0	0	0	0	89	0	19
2017	Human resources	58	33	0	9	0	0	0	91	9	12
2014	Federal regulators	60	32	8	0	0	0	0	92	0	59
2014	Compliance, inspection and enforcement	17	67	16	0	0	0	0	84	0	12
2014	Communications or public affairs	66	25	8	0	0	0	0	92	0	12
2014	Legal services	61	39	0	0	0	0	0	100	0	13
2014	Administration and operations	38	52	11	0	0	0	0	89	0	21
2014	Other services to the public	47	38	8	7	0	0	0	85	7	13
2014	None of the above	39	31	20	10	0	0	0	69	10	19

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	46	18	10	8	0	64	18	11
2019	Federal regulators	18	38	12	15	14	2	57	30	47
2019	Compliance, inspection and enforcement	20	18	20	24	19	0	38	42	16
2019	Legal services	40	10	19	30	0	0	51	30	10
2019	Administration and operations	23	38	26	9	4	0	62	13	23
2019	Information technology	29	27	18	26	0	0	56	26	11
2019	Policy	16	74	0	0	0	10	100	0	11
2019	Other services to the public	48	36	0	11	0	5	89	11	16
2019	None of the above	17	35	31	17	0	0	52	17	12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	44	8	8	10	0	0	74	18	11
2019	Federal regulators	34	29	21	9	4	0	2	65	13	47
2019	Compliance, inspection and enforcement	35	38	0	21	0	6	0	77	23	16
2019	Legal services	61	28	0	0	0	0	10	100	0	10
2019	Administration and operations	58	29	4	9	0	0	0	87	9	23
2019	Information technology	54	18	9	9	9	0	0	73	18	11
2019	Policy	37	26	37	0	0	0	0	63	0	11
2019	Other services to the public	70	17	0	0	5	7	0	94	6	16
2019	None of the above	25	75	0	0	0	0	0	100	0	12
2018	Federal regulators	38	14	14	21	11	3	0	53	32	29
2018	Compliance, inspection and enforcement	51	38	0	5	0	5	0	94	6	19
2018	Legal services	49	10	20	10	10	0	0	59	20	10
2018	Administration and operations	43	33	0	16	8	0	0	76	24	12
2018	Other services to the public	44	19	31	0	6	0	0	63	6	16
2017	Federal regulators	53	22	2	10	8	4	0	79	19	32
2017	Compliance, inspection and enforcement	70	12	6	6	5	0	0	83	11	15
2017	Administration and operations	50	19	15	5	11	0	0	69	16	19
2017	Human resources	41	34	8	8	0	8	0	82	9	12
2014	Federal regulators	59	17	7	3	13	2	0	77	16	59
2014	Compliance, inspection and enforcement	9	42	41	0	0	9	0	55	0	12
2014	Communications or public affairs	58	25	8	0	0	8	0	91	0	12
2014	Legal services	53	17	7	16	0	0	8	75	17	13
2014	Administration and operations	33	47	4	9	0	6	0	85	10	21
2014	Other services to the public	30	39	8	22	0	0	0	69	22	13
2014	None of the above	32	43	15	5	5	0	0	75	10	19

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	28	18	0	8	8	72	9	11
2019	Federal regulators	30	29	21	8	8	2	61	17	47
2019	Compliance, inspection and enforcement	38	22	15	18	0	6	64	20	15
2019	Legal services	52	30	0	18	0	0	82	18	10
2019	Administration and operations	36	38	9	9	4	4	78	13	23
2019	Information technology	47	26	27	0	0	0	73	0	11
2019	Policy	26	56	18	0	0	0	82	0	11
2019	Other services to the public	50	37	7	0	6	0	87	6	15
2019	None of the above	25	68	7	0	0	0	93	0	12
2018	Federal regulators	30	30	7	10	22	0	60	32	29
2018	Compliance, inspection and enforcement	49	17	28	0	0	6	70	0	18
2018	Legal services	28	20	20	20	0	10	54	23	10
2018	Administration and operations	43	33	16	0	8	0	76	8	12
2018	Other services to the public	44	31	12	12	0	0	75	12	16

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	28	36	0	8	0	8	52	9	11
2019	Federal regulators	23	19	28	10	13	4	5	45	25	47
2019	Compliance, inspection and enforcement	13	18	14	25	14	11	5	36	47	16
2019	Legal services	21	9	10	9	40	10	0	33	55	10
2019	Administration and operations	37	12	30	9	4	9	0	53	14	23
2019	Information technology	47	9	17	9	9	0	9	62	20	11
2019	Policy	16	49	8	18	0	0	8	71	20	11
2019	Other services to the public	46	31	0	0	11	12	0	88	12	16
2019	None of the above	9	43	9	15	8	7	8	62	27	12
2018	Federal regulators	17	17	12	18	35	0	0	35	53	28
2018	Compliance, inspection and enforcement	27	5	22	9	16	11	10	41	32	19
2018	Legal services	20	20	10	8	41	0	0	41	49	10
2018	Administration and operations	41	8	8	16	16	10	0	54	36	12
2018	Other services to the public	38	6	6	6	25	19	0	54	38	16
2017	Federal regulators	14	14	15	12	19	22	3	38	42	32
2017	Compliance, inspection and enforcement	14	12	17	18	6	32	0	38	36	15
2017	Administration and operations	20	25	20	15	6	14	0	53	24	19
2017	Human resources	16	25	8	34	0	16	0	50	40	12
2014	Federal regulators	22	11	22	8	25	7	5	37	38	59
2014	Compliance, inspection and enforcement	9	9	34	33	7	9	0	19	44	12
2014	Communications or public affairs	16	25	8	8	17	8	17	55	34	12
2014	Legal services	24	15	23	16	16	0	7	42	33	13
2014	Administration and operations	19	4	34	14	19	10	0	26	36	21
2014	Other services to the public	22	8	7	0	38	24	0	40	50	13
2014	None of the above	11	10	11	25	31	11	0	24	64	19

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	46	18	10	8	0	0	64	18	11
2019	Federal regulators	29	26	23	10	9	2	2	57	19	47
2019	Compliance, inspection and enforcement	15	34	21	0	23	6	0	53	24	14
2019	Legal services	31	30	30	9	0	0	0	61	9	10
2019	Administration and operations	41	33	13	4	9	0	0	74	13	23
2019	Information technology	54	18	9	0	18	0	0	73	18	11
2019	Policy	36	28	29	0	0	8	0	69	0	11
2019	Other services to the public	54	12	5	5	5	18	0	81	13	16
2019	None of the above	27	42	15	17	0	0	0	69	17	12
2018	Federal regulators	20	27	14	18	18	3	0	48	37	29
2018	Compliance, inspection and enforcement	41	21	22	11	5	0	0	62	16	19
2018	Legal services	20	18	10	31	20	0	0	39	51	10
2018	Administration and operations	49	24	27	0	0	0	0	73	0	12
2018	Other services to the public	50	31	6	6	6	0	0	81	12	16
2017	Federal regulators	14	41	16	13	13	2	0	57	27	32
2017	Compliance, inspection and enforcement	32	50	11	6	0	0	0	83	6	15
2017	Administration and operations	46	34	0	10	0	10	0	89	11	19
2017	Human resources	25	58	8	9	0	0	0	83	9	12
2014	Federal regulators	33	27	13	10	15	0	2	61	25	59
2014	Compliance, inspection and enforcement	17	41	42	0	0	0	0	58	0	12
2014	Communications or public affairs	58	16	0	17	0	8	0	82	18	12
2014	Legal services	54	31	0	8	8	0	0	84	16	13
2014	Administration and operations	56	34	10	0	0	0	0	90	0	21
2014	Other services to the public	7	55	7	15	15	0	0	63	30	13
2014	None of the above	21	52	5	5	5	11	0	83	11	19

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	8	56	0	18	0	8	20	20	11
2019	Federal regulators	15	30	13	15	21	0	7	49	38	47
2019	Compliance, inspection and enforcement	14	29	7	13	20	10	7	52	39	16
2019	Legal services	31	39	9	0	21	0	0	70	21	10
2019	Administration and operations	19	26	14	14	14	5	9	53	31	22
2019	Information technology	47	26	9	0	18	0	0	73	18	11
2019	Policy	29	29	17	11	0	0	15	68	13	11
2019	Other services to the public	40	12	12	7	16	13	0	60	26	16
2019	None of the above	9	33	41	8	0	0	8	47	9	12
2018	Federal regulators	17	17	13	14	39	0	0	34	53	29
2018	Compliance, inspection and enforcement	36	16	16	5	16	5	5	58	24	19
2018	Legal services	28	0	20	10	41	0	0	28	51	10
2018	Administration and operations	41	24	16	0	8	10	0	73	9	12
2018	Other services to the public	25	25	25	12	6	6	0	54	20	16
2017	Federal regulators	17	28	22	10	23	0	0	45	33	32
2017	Compliance, inspection and enforcement	20	31	31	6	5	0	7	55	12	15
2017	Administration and operations	16	29	15	15	16	10	0	50	34	19
2017	Human resources	16	25	16	34	8	0	0	41	42	12
2014	Federal regulators	19	22	12	15	22	0	11	46	41	59
2014	Compliance, inspection and enforcement	0	25	26	42	0	0	8	27	45	12
2014	Communications or public affairs	33	17	0	25	8	0	17	60	40	12
2014	Legal services	16	23	15	8	30	0	7	43	41	13
2014	Administration and operations	28	10	25	17	9	10	0	43	30	21
2014	Other services to the public	7	0	24	38	30	0	0	7	68	13
2014	None of the above	5	15	16	37	15	11	0	23	59	19

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	36	0	0	0	0	8	100	0	11
2019	Federal regulators	69	23	4	2	2	0	0	92	4	47
2019	Compliance, inspection and enforcement	44	43	6	0	7	0	0	87	7	16
2019	Legal services	51	18	0	21	10	0	0	69	31	10
2019	Administration and operations	57	13	13	9	0	0	9	77	9	23
2019	Information technology	73	9	0	9	0	0	9	90	10	11
2019	Policy	34	19	19	0	0	19	8	74	0	11
2019	Other services to the public	89	0	11	0	0	0	0	89	0	16
2019	None of the above	85	7	7	0	0	0	0	93	0	12

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	30	10	0	0	0	8	89	0	11
2019	Federal regulators	65	15	8	0	7	2	2	84	7	47
2019	Compliance, inspection and enforcement	50	20	6	0	0	7	17	93	0	16
2019	Legal services	61	9	0	10	10	0	9	77	23	10
2019	Administration and operations	75	0	9	0	0	0	16	90	0	23
2019	Information technology	82	0	9	0	9	0	0	82	9	11
2019	Policy	25	19	0	10	11	10	26	68	32	11
2019	Other services to the public	45	32	12	5	5	0	0	77	11	16
2019	None of the above	67	26	7	0	0	0	0	93	0	12

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	36	0	0	0	0	8	100	0	11
2019	Federal regulators	61	27	8	0	2	0	2	89	2	47
2019	Compliance, inspection and enforcement	61	20	0	13	0	0	7	86	14	16
2019	Legal services	60	10	21	9	0	0	0	70	9	10
2019	Administration and operations	67	17	8	4	0	0	4	87	4	23
2019	Information technology	73	18	0	9	0	0	0	91	9	11
2019	Policy	16	46	10	0	0	10	18	87	0	11
2019	Other services to the public	59	19	17	5	0	0	0	78	5	16
2019	None of the above	69	17	7	7	0	0	0	85	7	12

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	36	0	0	0	0	0	100	0	11
2019	Federal regulators	53	18	12	2	6	5	5	77	10	46
2019	Compliance, inspection and enforcement	36	25	20	7	0	5	7	70	8	16
2019	Legal services	49	10	30	0	0	10	0	67	0	10
2019	Administration and operations	46	26	15	9	0	0	4	75	9	22
2019	Information technology	73	18	0	9	0	0	0	91	9	11
2019	Policy	27	45	0	0	0	10	18	100	0	11
2019	Other services to the public	52	14	5	5	11	7	6	76	18	16
2019	None of the above	62	17	7	15	0	0	0	78	15	12

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	18	28	0	0	0	8	70	0	11
2019	Federal regulators	51	11	8	9	11	2	9	70	22	47
2019	Compliance, inspection and enforcement	45	21	13	7	7	0	7	71	15	16
2019	Legal services	69	0	10	10	10	0	0	69	21	10
2019	Administration and operations	73	13	5	0	0	0	9	94	0	23
2019	Information technology	91	0	0	9	0	0	0	91	9	11
2019	Policy	63	10	0	0	0	10	18	100	0	11
2019	Other services to the public	71	17	0	0	5	0	6	94	6	16
2019	None of the above	68	24	0	0	0	0	8	100	0	12

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	10	10	18	0	0	8	70	20	11
2019	Federal regulators	75	7	7	2	2	0	7	87	5	47
2019	Compliance, inspection and enforcement	68	6	20	0	0	7	0	79	0	16
2019	Administration and operations	61	22	4	4	0	0	9	91	5	23
2019	Information technology	90	0	0	0	10	0	0	90	10	10
2019	Policy	59	11	0	0	0	10	19	100	0	10
2019	Other services to the public	77	5	12	0	5	0	0	83	5	16
2019	None of the above	91	9	0	0	0	0	0	100	0	12

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	8	10	0	8	0	8	80	9	11
2019	Federal regulators	75	8	0	0	6	4	7	93	7	47
2019	Compliance, inspection and enforcement	73	0	7	7	0	6	7	84	8	16
2019	Legal services	81	9	0	0	10	0	0	90	10	10
2019	Administration and operations	84	8	0	0	0	4	4	100	0	23
2019	Information technology	82	0	9	0	0	9	0	90	0	11
2019	Policy	64	0	0	8	0	10	18	89	11	11
2019	Other services to the public	83	17	0	0	0	0	0	100	0	16
2019	None of the above	83	7	9	0	0	0	0	91	0	12

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	0	0	0	0	9	100	0	10
2019	Federal regulators	83	0	0	0	2	15	100	0	47
2019	Compliance, inspection and enforcement	83	0	7	0	6	5	92	8	16
2019	Legal services	100	0	0	0	0	0	100	0	10
2019	Administration and operations	73	9	0	0	0	18	100	0	22
2019	Information technology	82	0	0	9	0	9	90	10	11
2019	Policy	63	10	0	0	10	18	100	0	11
2019	Other services to the public	76	6	0	0	7	11	100	0	16
2019	None of the above	100	0	0	0	0	0	100	0	12

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	28	26	0	8	10	62	9	11
2019	Federal regulators	38	36	19	3	4	0	73	8	47
2019	Compliance, inspection and enforcement	17	37	27	0	7	12	61	8	16
2019	Legal services	31	19	19	9	10	10	57	22	10
2019	Administration and operations	49	26	13	4	0	9	81	5	23
2019	Information technology	47	26	9	18	0	0	73	18	11
2019	Policy	26	29	36	10	0	0	55	10	11
2019	Other services to the public	33	46	11	11	0	0	79	11	16
2019	None of the above	34	40	17	9	0	0	74	9	12
2018	Federal regulators	26	11	23	20	19	0	37	40	29
2018	Compliance, inspection and enforcement	38	34	23	6	0	0	71	6	18
2018	Legal services	39	10	10	31	10	0	49	41	10
2018	Administration and operations	49	35	8	8	0	0	84	8	12
2018	Other services to the public	32	56	0	12	0	0	88	12	16
2017	Federal regulators	14	49	18	8	9	2	64	17	32
2017	Compliance, inspection and enforcement	39	44	17	0	0	0	83	0	15
2017	Administration and operations	31	29	20	15	0	5	63	16	19
2017	Human resources	25	51	16	8	0	0	76	8	12

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	16	0	8	0	76	8	11
2019	Federal regulators	42	36	10	10	2	0	78	12	47
2019	Compliance, inspection and enforcement	31	51	6	6	7	0	82	13	16
2019	Legal services	49	30	10	0	10	0	79	10	10
2019	Administration and operations	49	46	0	4	0	0	96	4	23
2019	Information technology	64	18	18	0	0	0	82	0	11
2019	Policy	26	47	27	0	0	0	73	0	11
2019	Other services to the public	46	43	5	0	5	0	89	5	16
2019	None of the above	28	63	0	9	0	0	91	9	12
2018	Federal regulators	22	42	17	10	8	0	64	18	29
2018	Compliance, inspection and enforcement	43	35	5	5	0	11	88	6	19
2018	Legal services	31	28	10	10	10	10	66	23	10
2018	Administration and operations	59	24	16	0	0	0	84	0	12
2018	Other services to the public	56	38	0	0	6	0	94	6	16
2017	Federal regulators	39	32	19	5	2	2	73	7	32
2017	Compliance, inspection and enforcement	54	33	13	0	0	0	87	0	14
2017	Administration and operations	41	45	14	0	0	0	86	0	19
2017	Human resources	33	50	17	0	0	0	83	0	12
2014	Federal regulators	52	25	12	3	8	0	77	11	59
2014	Compliance, inspection and enforcement	26	26	49	0	0	0	51	0	12
2014	Communications or public affairs	58	25	8	0	0	8	91	0	12
2014	Legal services	39	46	16	0	0	0	84	0	13
2014	Administration and operations	48	43	5	4	0	0	91	4	21
2014	Other services to the public	46	39	8	7	0	0	85	7	13
2014	None of the above	33	47	5	5	5	5	84	11	19

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	44	10	0	8	0	82	8	11
2019	Federal regulators	50	29	12	4	2	2	81	6	47
2019	Compliance, inspection and enforcement	27	59	8	0	0	6	92	0	15
2019	Legal services	40	28	31	0	0	0	69	0	10
2019	Administration and operations	58	38	4	0	0	0	96	0	23
2019	Information technology	82	0	18	0	0	0	82	0	11
2019	Policy	36	64	0	0	0	0	100	0	11
2019	Other services to the public	60	35	0	5	0	0	95	5	16
2019	None of the above	20	72	8	0	0	0	92	0	11
2018	Federal regulators	26	38	20	7	4	3	67	12	29
2018	Compliance, inspection and enforcement	48	36	11	0	0	5	89	0	19
2018	Legal services	39	10	41	0	0	10	54	0	10
2018	Administration and operations	68	24	8	0	0	0	92	0	12
2018	Other services to the public	63	38	0	0	0	0	100	0	16
2017	Federal regulators	41	25	24	2	2	6	70	5	32
2017	Compliance, inspection and enforcement	64	31	5	0	0	0	95	0	15
2017	Administration and operations	41	29	20	0	0	10	77	0	19
2017	Human resources	50	24	16	9	0	0	75	9	12
2014	Federal regulators	52	34	11	0	2	2	87	2	59
2014	Compliance, inspection and enforcement	17	42	41	0	0	0	59	0	12
2014	Communications or public affairs	50	8	25	8	0	8	63	9	12
2014	Legal services	46	54	0	0	0	0	100	0	13
2014	Administration and operations	54	42	4	0	0	0	96	0	21
2014	Other services to the public	54	23	8	7	0	7	83	8	13
2014	None of the above	39	41	16	5	0	0	79	5	19

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	36	8	8	0	84	8	11
2019	Federal regulators	55	27	6	6	6	82	12	47
2019	Compliance, inspection and enforcement	24	50	14	13	0	73	13	16
2019	Legal services	51	49	0	0	0	100	0	10
2019	Administration and operations	75	16	9	0	0	91	0	23
2019	Information technology	69	10	10	10	0	80	10	10
2019	Policy	46	45	8	0	0	92	0	11
2019	Other services to the public	78	5	17	0	0	83	0	16
2019	None of the above	51	49	0	0	0	100	0	12
2018	Federal regulators	26	32	17	14	11	58	25	29
2018	Compliance, inspection and enforcement	51	33	5	11	0	84	11	19
2018	Legal services	49	20	0	20	10	69	31	10
2018	Administration and operations	59	16	16	8	0	76	8	12
2018	Other services to the public	63	19	0	6	12	81	19	16
2017	Federal regulators	43	25	16	9	6	69	15	32
2017	Compliance, inspection and enforcement	51	44	0	0	5	95	5	15
2017	Administration and operations	60	35	5	0	0	95	0	19
2017	Human resources	65	35	0	0	0	100	0	11
2014	Federal regulators	51	27	5	7	10	79	16	59
2014	Compliance, inspection and enforcement	26	49	25	0	0	75	0	12
2014	Communications or public affairs	58	42	0	0	0	100	0	12
2014	Legal services	69	31	0	0	0	100	0	13
2014	Administration and operations	52	33	15	0	0	85	0	21
2014	Other services to the public	46	24	23	7	0	69	7	13
2014	None of the above	28	57	0	16	0	84	16	19

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	36	28	8	0	0	64	8	11
2019	Federal regulators	42	29	15	2	12	0	71	14	47
2019	Compliance, inspection and enforcement	12	51	12	13	13	0	63	25	16
2019	Legal services	40	60	0	0	0	0	100	0	10
2019	Administration and operations	66	17	9	4	4	0	83	9	23
2019	Information technology	73	0	18	9	0	0	73	9	11
2019	Policy	55	28	18	0	0	0	82	0	11
2019	Other services to the public	67	27	0	0	5	0	95	5	16
2019	None of the above	43	43	7	7	0	0	85	7	12
2018	Federal regulators	20	28	27	4	21	0	48	26	29
2018	Compliance, inspection and enforcement	43	34	11	6	6	0	77	11	18
2018	Legal services	39	20	10	20	10	0	59	31	10
2018	Administration and operations	59	16	16	0	8	0	76	8	12
2018	Other services to the public	63	19	0	6	12	0	81	19	16
2017	Federal regulators	13	37	20	16	15	0	50	31	32
2017	Compliance, inspection and enforcement	43	45	6	5	0	0	89	5	15
2017	Administration and operations	50	20	15	10	6	0	69	16	19
2017	Human resources	41	17	33	0	8	0	59	8	12
2014	Federal regulators	52	19	13	5	11	0	71	16	59
2014	Compliance, inspection and enforcement	17	41	34	8	0	0	58	8	12
2014	Communications or public affairs	33	42	17	8	0	0	75	8	12
2014	Legal services	61	31	0	0	0	8	100	0	13
2014	Administration and operations	48	32	13	0	0	6	86	0	21
2014	Other services to the public	31	22	24	7	15	0	53	22	13
2014	None of the above	6	58	10	16	10	0	64	26	19

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	46	8	18	0	74	18	11
2019	Federal regulators	41	29	13	4	12	71	16	47
2019	Compliance, inspection and enforcement	19	51	5	13	13	70	25	16
2019	Legal services	49	40	10	0	0	90	0	10
2019	Administration and operations	62	30	4	0	4	91	4	23
2019	Information technology	73	0	18	9	0	73	9	11
2019	Policy	55	37	8	0	0	92	0	11
2019	Other services to the public	71	23	0	0	6	94	6	15
2019	None of the above	43	25	16	17	0	68	17	12
2018	Federal regulators	20	21	26	11	22	40	33	29
2018	Compliance, inspection and enforcement	47	37	5	5	5	84	11	19
2018	Legal services	39	31	10	10	10	69	20	10
2018	Administration and operations	59	16	16	0	8	76	8	12
2018	Other services to the public	57	25	0	6	12	81	19	16
2017	Federal regulators	19	36	14	13	18	56	30	32
2017	Compliance, inspection and enforcement	43	45	6	0	5	89	5	15
2017	Administration and operations	45	25	15	10	6	69	16	19
2017	Human resources	41	17	24	9	8	59	17	12
2014	Federal regulators	50	24	10	8	8	74	16	59
2014	Compliance, inspection and enforcement	17	58	17	8	0	75	8	12
2014	Communications or public affairs	41	34	8	17	0	75	17	12
2014	Legal services	61	31	0	8	0	92	8	13
2014	Administration and operations	40	45	9	6	0	85	6	20
2014	Other services to the public	31	30	16	22	0	62	22	13
2014	None of the above	6	68	5	15	5	75	20	19

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	28	26	10	8	0	0	56	18	11
2019	Federal regulators	37	26	19	6	10	2	0	64	17	47
2019	Compliance, inspection and enforcement	13	37	21	18	7	0	5	52	26	16
2019	Legal services	19	40	21	9	10	0	0	60	19	10
2019	Administration and operations	52	23	13	4	9	0	0	74	13	23
2019	Information technology	45	18	18	9	0	9	0	70	10	11
2019	Policy	37	27	16	10	0	10	0	71	11	11
2019	Other services to the public	79	5	11	0	5	0	0	84	5	16
2019	None of the above	33	17	27	7	8	7	0	54	17	12
2018	Federal regulators	24	10	28	16	21	0	0	35	37	29
2018	Compliance, inspection and enforcement	51	27	5	5	11	0	0	78	16	19
2018	Legal services	31	20	8	20	20	0	0	51	41	10
2018	Administration and operations	41	24	8	8	8	10	0	73	18	12
2018	Other services to the public	57	19	0	0	19	6	0	80	20	16
2017	Federal regulators	23	26	15	14	22	0	0	49	36	32
2017	Compliance, inspection and enforcement	31	24	21	6	0	18	0	67	7	15
2017	Administration and operations	25	15	30	5	11	0	15	47	18	19
2017	Human resources	25	24	17	33	0	0	0	49	33	12
2014	Federal regulators	36	29	10	8	11	2	4	69	21	59
2014	Compliance, inspection and enforcement	26	33	17	16	0	0	8	64	18	12
2014	Communications or public affairs	16	33	0	34	0	8	8	60	40	12
2014	Legal services	46	23	8	15	8	0	0	69	23	13
2014	Administration and operations	43	34	4	13	6	0	0	77	19	21
2014	Other services to the public	31	22	8	0	30	0	8	59	33	13
2014	None of the above	22	36	10	16	15	0	0	58	32	19

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	8	62	30	11
2019	Federal regulators	33	39	28	46
2019	Compliance, inspection and enforcement	38	19	43	16
2019	Legal services	0	60	40	10
2019	Administration and operations	30	32	38	23
2019	Information technology	0	64	36	11
2019	Policy	35	18	47	11
2019	Other services to the public	23	67	11	16
2019	None of the above	31	25	44	12
2018	Federal regulators	41	22	36	29
2018	Compliance, inspection and enforcement	30	21	49	19
2018	Legal services	41	10	49	10
2018	Administration and operations	24	49	27	12
2018	Other services to the public	31	44	25	16
2017	Federal regulators	24	31	45	32
2017	Compliance, inspection and enforcement	26	38	36	15
2017	Administration and operations	61	15	24	19
2017	Human resources	51	8	41	12
2014	Federal regulators	36	34	30	59
2014	Compliance, inspection and enforcement	24	67	9	12
2014	Communications or public affairs	25	25	50	12
2014	Legal services	15	55	30	13
2014	Administration and operations	32	62	6	21
2014	Other services to the public	38	31	31	13
2014	None of the above	20	32	47	19

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Federal regulators	21	7	59	0	7	7	15
2018	Federal regulators	18	41	41	0	0	0	12
2017	Administration and operations	8	17	51	8	16	0	11
2014	Federal regulators	27	30	39	0	9999	5	20

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	44	20	0	10	0	0	70	10	11
2019	Federal regulators	48	35	8	2	2	0	4	87	4	47
2019	Compliance, inspection and enforcement	27	49	20	0	0	0	5	79	0	16
2019	Legal services	31	39	0	9	0	0	21	89	11	10
2019	Administration and operations	37	33	13	4	4	4	4	77	9	23
2019	Information technology	46	38	9	7	0	0	0	83	7	11
2019	Policy	39	26	10	0	10	0	15	77	11	11
2019	Other services to the public	26	42	19	7	0	0	6	73	7	16
2019	None of the above	27	42	24	7	0	0	0	69	7	12

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	26	0	0	10	0	100	0	11
2019	Federal regulators	67	11	8	4	7	4	87	5	47
2019	Compliance, inspection and enforcement	44	39	0	0	13	5	100	0	16
2019	Legal services	51	19	9	0	0	21	89	0	10
2019	Administration and operations	64	13	13	0	4	4	85	0	22
2019	Information technology	62	29	9	0	0	0	91	0	11
2019	Policy	39	36	0	0	10	15	100	0	11
2019	Other services to the public	50	32	5	0	7	6	94	0	16
2019	None of the above	36	31	26	0	7	0	72	0	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	21	79	47
2019	Other services to the public	0	100	16
2018	Federal regulators	29	71	29

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	54	46	10

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	50	50	10

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	0	100	10

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	51	49	10

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	29	71	46
2019	Administration and operations	21	79	23

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	10	8	0	8	28	26	66	17	11
2019	Federal regulators	13	15	11	18	14	22	7	39	45	47
2019	Compliance, inspection and enforcement	25	6	20	6	14	30	0	44	28	16
2019	Legal services	10	9	19	9	0	31	21	41	19	10
2019	Administration and operations	23	16	17	17	4	18	4	50	28	23
2019	Information technology	36	0	17	9	0	38	0	59	15	11
2019	Policy	27	10	10	8	0	28	18	67	15	11
2019	Other services to the public	20	19	17	7	0	24	13	63	11	16
2019	None of the above	9	27	24	0	0	23	17	60	0	12
2018	Federal regulators	17	23	24	15	8	7	7	46	27	29
2018	Compliance, inspection and enforcement	32	14	16	0	5	32	0	68	8	19
2018	Legal services	10	0	8	10	10	41	20	26	53	10
2018	Administration and operations	49	0	16	8	0	27	0	67	11	12
2018	Other services to the public	13	13	25	6	6	38	0	41	20	16
2017	Federal regulators	11	12	23	8	9	26	11	36	27	32
2017	Compliance, inspection and enforcement	25	20	11	0	0	38	6	80	0	15
2017	Administration and operations	20	10	30	6	0	34	0	46	8	19
2017	Human resources	16	26	8	0	0	41	8	84	0	12
2014	Federal regulators	20	12	8	12	21	23	3	43	46	59
2014	Compliance, inspection and enforcement	0	17	0	8	16	51	9	42	58	12
2014	Communications or public affairs	0	17	16	8	0	50	8	40	20	12
2014	Legal services	9	0	37	8	15	31	0	13	32	13
2014	Administration and operations	14	28	23	4	12	10	9	53	20	21
2014	Other services to the public	30	7	0	31	7	24	0	50	50	13
2014	None of the above	10	15	5	16	11	32	11	44	47	19

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	29	18	9	0	0	0	74	9	10
2019	Federal regulators	29	28	12	15	13	4	0	59	29	47
2019	Compliance, inspection and enforcement	38	25	17	7	0	13	0	72	8	16
2019	Legal services	21	49	19	0	0	0	10	78	0	10
2019	Administration and operations	40	34	21	4	0	0	0	74	4	23
2019	Information technology	53	9	29	0	0	9	0	68	0	11
2019	Policy	37	37	8	0	0	18	0	90	0	11
2019	Other services to the public	52	19	11	0	0	17	0	86	0	16
2019	None of the above	19	42	40	0	0	0	0	60	0	12
2018	Federal regulators	26	37	7	15	12	3	0	66	27	29
2018	Compliance, inspection and enforcement	43	19	16	5	0	16	0	74	6	19
2018	Legal services	39	0	0	20	0	20	20	65	35	10
2018	Administration and operations	59	16	16	8	0	0	0	76	8	12
2018	Other services to the public	50	19	19	12	0	0	0	69	12	16
2017	Federal regulators	35	13	28	8	7	6	4	53	16	31
2017	Compliance, inspection and enforcement	61	27	7	0	5	0	0	88	5	14
2017	Administration and operations	38	21	21	5	0	15	0	69	6	18
2017	Human resources	25	34	24	0	0	17	0	71	0	12
2014	Federal regulators	32	23	15	5	21	3	0	57	28	59
2014	Compliance, inspection and enforcement	26	26	32	9	0	9	0	56	9	12
2014	Communications or public affairs	25	34	16	17	0	8	0	64	18	12
2014	Legal services	16	30	15	16	8	15	0	55	28	13
2014	Administration and operations	32	39	14	9	0	6	0	75	9	21
2014	Other services to the public	38	7	16	0	31	8	0	50	33	13
2014	None of the above	17	25	21	16	5	15	0	50	25	19

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	16
2019	Legal services	100	10
2019	Administration and operations	100	23
2019	Policy	100	11

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	15
2019	Legal services	100	10
2019	Information technology	100	11
2019	Policy	100	11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	10	8	0	8	28	18	71	15	11
2019	Federal regulators	20	12	23	2	6	29	9	51	13	47
2019	Compliance, inspection and enforcement	24	19	13	0	0	37	7	77	0	16
2019	Administration and operations	27	16	26	0	0	31	0	63	0	23
2019	Information technology	36	9	17	0	0	38	0	73	0	11
2019	Policy	16	10	26	0	0	30	18	50	0	11
2019	Other services to the public	20	24	12	12	0	24	7	65	18	16
2019	None of the above	9	25	33	0	0	23	9	51	0	12
2018	Federal regulators	26	18	17	3	12	13	11	58	20	29
2018	Compliance, inspection and enforcement	22	19	22	0	0	38	0	65	0	19
2018	Legal services	20	0	18	0	10	41	10	42	21	10
2018	Administration and operations	57	8	0	0	0	35	0	100	0	12
2018	Other services to the public	20	0	26	0	7	33	14	38	12	15
2017	Federal regulators	13	4	28	0	4	37	14	35	8	32
2017	Compliance, inspection and enforcement	21	13	5	0	0	53	8	86	0	14
2017	Administration and operations	15	10	30	0	0	34	10	46	0	19
2017	Human resources	8	43	17	0	0	33	0	75	0	12
2014	Federal regulators	30	10	15	2	8	31	3	62	15	59
2014	Compliance, inspection and enforcement	0	17	9	9	7	41	17	41	38	12
2014	Communications or public affairs	16	17	8	0	0	50	8	80	0	12
2014	Legal services	16	16	8	8	0	38	15	67	16	13
2014	Administration and operations	19	33	14	0	0	25	9	78	0	21
2014	Other services to the public	23	7	39	0	7	16	7	39	10	13
2014	None of the above	5	26	11	5	0	42	11	67	11	19

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	28	16	8	0	10	0	74	9	11
2019	Federal regulators	43	20	25	0	6	6	0	66	6	47
2019	Compliance, inspection and enforcement	38	38	6	0	0	18	0	93	0	15
2019	Legal services	40	30	19	0	0	0	10	78	0	10
2019	Administration and operations	49	21	21	0	0	9	0	77	0	23
2019	Information technology	53	9	29	0	0	9	0	68	0	11
2019	Policy	46	37	17	0	0	0	0	83	0	11
2019	Other services to the public	46	31	5	5	0	12	0	88	6	16
2019	None of the above	9	32	42	0	0	7	9	50	0	12
2018	Federal regulators	33	28	11	3	12	10	4	70	17	29
2018	Compliance, inspection and enforcement	43	19	16	0	0	22	0	79	0	19
2018	Legal services	49	0	10	10	0	20	10	71	15	10
2018	Administration and operations	67	8	8	0	0	16	0	90	0	12
2018	Other services to the public	63	19	12	6	0	0	0	81	6	16
2017	Federal regulators	25	37	12	2	6	14	4	75	11	32
2017	Compliance, inspection and enforcement	45	49	5	0	0	0	0	95	0	15
2017	Administration and operations	41	20	25	0	0	14	0	71	0	19
2017	Human resources	16	51	24	0	0	8	0	73	0	12
2014	Federal regulators	45	22	15	3	8	6	0	72	12	59
2014	Compliance, inspection and enforcement	26	26	24	9	0	16	0	61	10	12
2014	Communications or public affairs	41	17	8	0	0	34	0	87	0	12
2014	Legal services	31	23	15	8	0	16	8	71	10	13
2014	Administration and operations	34	32	23	0	0	10	0	74	0	21
2014	Other services to the public	30	23	32	0	7	7	0	58	8	13
2014	None of the above	11	51	11	5	0	22	0	80	6	19

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	10	30	10	0	8	56	11	11
2019	Federal regulators	58	29	11	0	2	0	87	2	47
2019	Compliance, inspection and enforcement	68	27	6	0	0	0	94	0	16
2019	Legal services	40	28	21	0	10	0	69	10	10
2019	Administration and operations	67	9	12	0	4	9	82	5	23
2019	Information technology	65	26	0	9	0	0	91	9	11
2019	Policy	28	20	31	12	9	0	48	21	10
2019	Other services to the public	63	25	0	12	0	0	88	12	16
2019	None of the above	45	41	0	7	7	0	85	15	12
2018	Federal regulators	54	28	3	10	4	0	82	15	29
2018	Compliance, inspection and enforcement	37	27	25	11	0	0	64	11	19
2018	Legal services	28	31	0	10	31	0	59	41	10
2018	Administration and operations	27	35	9	9	9	11	70	20	11
2018	Other services to the public	44	31	19	0	0	6	80	0	16
2017	Federal regulators	42	29	15	0	14	0	71	14	32
2017	Compliance, inspection and enforcement	37	26	26	6	5	0	62	11	15
2017	Administration and operations	25	29	32	5	0	10	60	5	19
2017	Human resources	42	17	24	0	16	0	59	16	12

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	28	8	16	0	0	8	74	17	11
2019	Federal regulators	30	23	22	12	13	0	0	53	25	47
2019	Compliance, inspection and enforcement	14	32	17	24	13	0	0	46	37	16
2019	Legal services	30	21	0	10	39	0	0	51	49	10
2019	Administration and operations	37	29	9	13	13	0	0	66	26	23
2019	Information technology	26	18	29	18	9	0	0	44	27	11
2019	Policy	49	29	10	12	0	0	0	78	12	10
2019	Other services to the public	73	6	0	16	5	0	0	79	21	16
2019	None of the above	28	34	7	0	30	0	0	62	30	12
2018	Federal regulators	15	14	30	15	27	0	0	29	41	29
2018	Compliance, inspection and enforcement	16	36	27	16	5	0	0	52	21	19
2018	Legal services	10	10	31	18	31	0	0	20	49	10
2018	Administration and operations	16	35	41	8	0	0	0	51	8	12
2018	Other services to the public	19	25	6	31	19	0	0	44	50	16
2017	Federal regulators	24	22	22	11	18	3	0	48	30	32
2017	Compliance, inspection and enforcement	25	12	38	19	6	0	0	37	25	15
2017	Administration and operations	15	19	26	16	20	0	5	36	37	19
2017	Human resources	8	25	25	25	16	0	0	33	42	12

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	10	24	0	0	0	8	74	0	11
2019	Federal regulators	41	18	18	10	13	0	0	60	22	47
2019	Compliance, inspection and enforcement	14	39	17	10	20	0	0	53	30	16
2019	Legal services	40	10	19	19	10	0	0	51	30	10
2019	Administration and operations	37	42	4	9	4	0	4	82	13	23
2019	Information technology	17	9	36	18	9	11	0	29	31	11
2019	Policy	48	30	10	12	0	0	0	78	12	10
2019	Other services to the public	67	23	5	0	5	0	0	89	5	16
2019	None of the above	46	17	15	0	23	0	0	62	23	12
2018	Federal regulators	30	17	16	18	19	0	0	47	37	29
2018	Compliance, inspection and enforcement	27	25	26	11	5	5	0	55	17	19
2018	Legal services	20	0	20	28	31	0	0	20	59	10
2018	Administration and operations	29	27	27	9	9	0	0	56	18	11
2018	Other services to the public	44	0	6	13	31	0	6	47	46	16
2017	Federal regulators	22	24	29	12	9	0	3	48	22	31
2017	Compliance, inspection and enforcement	31	26	24	0	19	0	0	57	19	15
2017	Administration and operations	34	20	21	0	20	0	5	57	21	19
2017	Human resources	16	43	8	8	24	0	0	59	33	12

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	48	8	8	8	8	74	17	11
2019	Federal regulators	33	25	16	11	15	0	58	25	47
2019	Compliance, inspection and enforcement	21	25	17	23	14	0	46	37	16
2019	Administration and operations	28	36	26	0	9	0	65	9	22
2019	Information technology	20	17	9	27	27	0	36	55	11
2019	Policy	58	10	20	12	0	0	69	12	10
2019	Other services to the public	61	12	5	11	5	6	77	17	16
2019	None of the above	46	17	7	0	30	0	62	30	12
2018	Federal regulators	22	15	22	14	28	0	36	41	29
2018	Compliance, inspection and enforcement	20	21	38	11	5	5	43	17	19
2018	Legal services	20	0	31	18	31	0	20	49	10
2018	Administration and operations	9	18	18	47	9	0	27	56	11
2018	Other services to the public	25	13	19	12	31	0	38	44	16
2017	Federal regulators	27	19	19	10	22	3	48	33	32
2017	Compliance, inspection and enforcement	19	18	30	20	14	0	37	33	15
2017	Administration and operations	25	14	26	20	10	5	42	31	19
2017	Human resources	0	33	17	8	42	0	33	50	12

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	26	8	0	0	8	91	0	11
2019	Federal regulators	53	24	13	4	6	0	77	10	47
2019	Compliance, inspection and enforcement	51	27	12	0	10	0	78	10	16
2019	Legal services	31	18	10	19	21	0	49	40	10
2019	Administration and operations	51	26	5	5	5	9	85	10	22
2019	Information technology	73	9	0	9	0	9	90	10	11
2019	Other services to the public	84	0	11	0	5	0	84	5	16
2019	None of the above	62	7	22	0	8	0	70	8	12
2018	Federal regulators	39	18	25	13	5	0	57	18	29
2018	Compliance, inspection and enforcement	49	11	11	11	0	17	73	13	18
2018	Legal services	20	31	10	8	31	0	51	39	10
2018	Administration and operations	35	20	18	9	0	18	68	11	11
2018	Other services to the public	63	12	13	0	12	0	75	12	16
2017	Federal regulators	36	17	20	5	8	13	62	15	31
2017	Compliance, inspection and enforcement	49	26	19	0	0	6	80	0	15
2017	Administration and operations	40	36	10	5	0	10	84	5	19
2017	Human resources	49	17	8	26	0	0	66	26	12

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	28	8	8	0	8	83	9	11
2019	Federal regulators	45	31	15	2	6	0	76	8	47
2019	Compliance, inspection and enforcement	34	32	23	11	0	0	66	11	15
2019	Legal services	31	9	19	9	31	0	40	40	10
2019	Administration and operations	40	26	21	4	9	0	66	13	23
2019	Information technology	73	18	0	9	0	0	91	9	11
2019	Policy	34	28	18	20	0	0	62	20	11
2019	Other services to the public	73	11	11	0	5	0	84	5	16
2019	None of the above	34	35	22	0	8	0	70	8	12
2018	Federal regulators	28	36	13	10	13	0	64	23	28
2018	Compliance, inspection and enforcement	47	16	11	16	5	5	67	22	19
2018	Legal services	20	10	18	10	41	0	31	51	10
2018	Administration and operations	26	65	0	9	0	0	91	9	11
2018	Other services to the public	50	12	13	13	12	0	63	25	16
2017	Federal regulators	31	43	15	9	2	0	74	12	32
2017	Compliance, inspection and enforcement	37	32	25	6	0	0	69	6	15
2017	Administration and operations	25	39	10	10	10	5	68	21	19
2017	Human resources	50	16	17	0	17	0	66	17	12

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	26	18	8	0	0	8	72	9	11
2019	Federal regulators	45	22	18	4	9	0	2	68	13	47
2019	Compliance, inspection and enforcement	26	46	6	0	15	8	0	77	16	15
2019	Legal services	61	0	18	10	10	0	0	61	21	10
2019	Administration and operations	41	38	13	4	0	0	4	82	4	23
2019	Information technology	54	18	9	0	18	0	0	73	18	11
2019	Policy	37	40	22	0	0	0	0	78	0	10
2019	Other services to the public	46	38	11	0	5	0	0	84	5	16
2019	None of the above	52	26	15	0	7	0	0	78	7	12
2018	Federal regulators	27	20	23	21	8	0	0	48	29	29
2018	Compliance, inspection and enforcement	44	26	23	6	0	0	0	70	6	16
2018	Legal services	49	20	20	0	10	0	0	69	10	10
2018	Administration and operations	33	32	35	0	0	0	0	65	0	12
2018	Other services to the public	44	31	19	0	6	0	0	75	6	16
2017	Federal regulators	27	39	16	11	7	0	0	65	18	32
2017	Compliance, inspection and enforcement	45	38	17	0	0	0	0	83	0	15
2017	Administration and operations	50	9	20	16	0	0	5	62	17	19
2017	Human resources	25	34	9	24	8	0	0	59	33	12

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	9	18	22	0	9	56	25	10
2019	Federal regulators	28	34	17	10	9	2	64	19	47
2019	Compliance, inspection and enforcement	22	32	13	12	21	0	53	33	15
2019	Legal services	9	40	21	19	10	0	49	30	10
2019	Administration and operations	20	38	26	9	4	4	60	13	23
2019	Information technology	18	36	0	18	27	0	54	46	11
2019	Policy	37	30	33	0	0	0	67	0	10
2019	Other services to the public	66	18	5	11	0	0	84	11	16
2019	None of the above	28	40	17	0	16	0	68	16	12
2018	Federal regulators	19	24	11	13	32	0	43	45	29
2018	Compliance, inspection and enforcement	23	29	32	17	0	0	51	17	18
2018	Legal services	20	39	10	10	20	0	59	31	10
2018	Administration and operations	33	8	41	10	8	0	41	18	12
2018	Other services to the public	50	6	13	13	12	6	60	26	16
2017	Federal regulators	14	32	27	16	9	3	47	25	32
2017	Compliance, inspection and enforcement	31	38	12	6	13	0	69	19	15
2017	Administration and operations	35	30	10	15	5	5	69	21	19
2017	Human resources	25	25	9	25	16	0	50	42	12

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	16	28	8	0	8	61	9	11
2019	Federal regulators	37	33	11	4	14	0	70	19	46
2019	Compliance, inspection and enforcement	35	29	15	13	8	0	64	21	15
2019	Legal services	60	0	9	21	10	0	60	31	10
2019	Administration and operations	37	42	9	9	4	0	79	13	23
2019	Information technology	29	26	27	9	9	0	54	18	11
2019	Policy	18	39	33	10	0	0	57	10	10
2019	Other services to the public	72	5	17	5	0	0	77	5	16
2019	None of the above	27	34	15	17	7	0	62	24	12
2018	Federal regulators	17	33	17	18	15	0	50	33	29
2018	Compliance, inspection and enforcement	39	6	21	28	6	0	45	34	18
2018	Legal services	39	31	10	0	20	0	69	20	10
2018	Administration and operations	24	35	24	8	0	8	65	9	12
2018	Other services to the public	63	19	6	6	6	0	81	13	16
2017	Federal regulators	27	33	20	9	11	0	60	20	32
2017	Compliance, inspection and enforcement	26	49	19	0	0	6	80	0	15
2017	Administration and operations	41	19	11	15	10	5	63	26	19
2017	Human resources	25	8	33	18	8	8	36	28	12

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	44	0	0	18	8	80	20	11
2019	Federal regulators	49	26	15	2	8	0	74	10	46
2019	Compliance, inspection and enforcement	39	27	13	13	8	0	66	21	15
2019	Legal services	61	9	19	10	0	0	70	10	10
2019	Administration and operations	71	25	0	4	0	0	96	4	23
2019	Information technology	82	9	9	0	0	0	91	0	11
2019	Policy	39	39	22	0	0	0	78	0	10
2019	Other services to the public	61	11	13	16	0	0	71	16	16
2019	None of the above	62	15	9	7	7	0	76	15	12

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	28	8	8	10	8	72	20	11
2019	Federal regulators	34	39	13	7	6	0	74	13	46
2019	Compliance, inspection and enforcement	28	42	23	0	8	0	69	8	15
2019	Legal services	61	10	10	18	0	0	72	18	10
2019	Administration and operations	44	52	4	0	0	0	96	0	23
2019	Information technology	53	18	29	0	0	0	71	0	11
2019	Policy	55	18	18	10	0	0	72	10	11
2019	Other services to the public	76	13	0	6	6	0	89	11	15
2019	None of the above	60	24	0	8	7	0	84	16	12
2018	Federal regulators	54	18	17	3	7	0	72	11	29
2018	Compliance, inspection and enforcement	34	34	15	17	0	0	68	17	18
2018	Legal services	49	20	20	0	10	0	69	10	10
2018	Administration and operations	24	35	33	0	8	0	59	8	12
2018	Other services to the public	56	19	13	0	13	0	75	13	16
2017	Federal regulators	38	25	15	15	4	3	65	19	32
2017	Compliance, inspection and enforcement	45	18	23	6	7	0	63	14	15
2017	Administration and operations	45	5	31	10	5	5	52	16	19
2017	Human resources	33	17	8	17	25	0	50	42	12

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	36	10	0	0	8	89	0	11
2019	Federal regulators	80	16	2	0	2	0	96	2	47
2019	Compliance, inspection and enforcement	51	34	15	0	0	0	85	0	15
2019	Legal services	81	10	9	0	0	0	91	0	10
2019	Administration and operations	83	13	0	4	0	0	96	4	23
2019	Information technology	64	18	0	0	18	0	82	18	11
2019	Policy	80	0	20	0	0	0	80	0	10
2019	Other services to the public	58	42	0	0	0	0	100	0	16
2019	None of the above	74	19	0	7	0	0	93	7	12
2018	Federal regulators	72	10	11	7	0	0	82	7	29
2018	Compliance, inspection and enforcement	60	17	6	6	11	0	77	17	18
2018	Legal services	31	20	10	8	31	0	51	39	10
2018	Administration and operations	51	33	8	0	0	8	91	0	12
2018	Other services to the public	69	25	6	0	0	0	94	0	16
2017	Federal regulators	83	10	3	0	4	0	93	4	32
2017	Compliance, inspection and enforcement	70	12	0	6	0	11	93	7	15
2017	Administration and operations	84	0	11	5	0	0	84	5	19
2017	Human resources	75	16	0	0	0	8	100	0	12

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	84	8	0	0	0	0	8	100	0	11
2019	Federal regulators	88	2	0	0	2	2	7	98	2	47
2019	Compliance, inspection and enforcement	80	8	8	0	0	0	5	92	0	15
2019	Administration and operations	83	13	0	0	0	0	4	100	0	23
2019	Information technology	82	9	0	0	9	0	0	91	9	11
2019	Policy	79	0	10	0	0	0	10	88	0	10
2019	Other services to the public	76	12	0	0	0	0	12	100	0	16
2019	None of the above	93	0	7	0	0	0	0	93	0	12
2018	Federal regulators	82	3	3	0	0	4	7	96	0	28
2018	Compliance, inspection and enforcement	66	11	0	17	0	0	6	82	18	18
2018	Legal services	80	10	0	10	0	0	0	90	10	10
2018	Administration and operations	84	8	0	0	0	0	8	100	0	12
2018	Other services to the public	75	6	6	0	6	0	6	87	7	16

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	22	0	9	0	0	9	90	10	10
2019	Federal regulators	68	4	8	2	10	2	4	77	14	47
2019	Compliance, inspection and enforcement	80	13	7	0	0	0	0	93	0	16
2019	Legal services	72	9	10	9	0	0	0	81	9	10
2019	Administration and operations	82	9	5	0	0	0	5	95	0	21
2019	Information technology	73	0	18	0	9	0	0	73	9	11
2019	Policy	82	8	0	0	0	0	10	100	0	11
2019	Other services to the public	71	11	11	0	7	0	0	83	7	16
2019	None of the above	59	33	0	0	0	0	7	100	0	12
2018	Federal regulators	64	8	11	0	11	0	7	77	12	29
2018	Compliance, inspection and enforcement	66	17	6	6	0	0	6	88	6	18
2018	Legal services	69	10	0	10	10	0	0	80	20	10
2018	Administration and operations	59	16	8	0	0	0	16	90	0	12
2018	Other services to the public	88	0	0	0	13	0	0	88	13	16
2017	Federal regulators	79	9	2	7	0	0	3	91	7	32
2017	Compliance, inspection and enforcement	81	14	0	0	0	5	0	100	0	15
2017	Administration and operations	63	15	11	5	5	0	0	79	10	18
2017	Human resources	75	16	0	0	0	0	8	100	0	12

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	0	8	8	0	8	83	9	11
2019	Federal regulators	63	15	13	0	7	2	80	7	47
2019	Compliance, inspection and enforcement	65	30	6	0	0	0	94	0	16
2019	Legal services	63	18	19	0	0	0	81	0	10
2019	Administration and operations	82	13	0	4	0	0	96	4	22
2019	Information technology	82	9	9	0	0	0	91	0	11
2019	Policy	82	8	0	0	0	10	100	0	11
2019	Other services to the public	70	17	5	7	0	0	88	7	16
2019	None of the above	62	38	0	0	0	0	100	0	12
2018	Federal regulators	58	26	11	3	2	0	84	6	29
2018	Compliance, inspection and enforcement	48	25	0	22	5	0	73	27	19
2018	Legal services	61	28	10	0	0	0	90	0	10
2018	Administration and operations	67	8	8	0	0	16	90	0	12
2018	Other services to the public	69	13	19	0	0	0	81	0	16
2017	Federal regulators	59	31	5	3	0	2	92	3	32
2017	Compliance, inspection and enforcement	82	12	0	0	6	0	94	6	15
2017	Administration and operations	60	19	16	0	5	0	80	5	19
2017	Human resources	66	17	0	0	8	8	91	9	12

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	68	8	0	8	8	8	83	17	11
2019	Federal regulators	62	18	8	2	8	2	81	10	47
2019	Compliance, inspection and enforcement	45	42	6	0	7	0	87	7	16
2019	Legal services	51	9	19	10	10	0	60	21	10
2019	Administration and operations	71	12	4	9	0	4	87	9	23
2019	Information technology	82	9	9	0	0	0	91	0	11
2019	Policy	72	8	10	0	0	10	89	0	11
2019	Other services to the public	72	5	11	7	5	0	77	12	16
2019	None of the above	55	37	0	0	8	0	92	8	11
2018	Federal regulators	43	23	14	10	11	0	65	21	29
2018	Compliance, inspection and enforcement	54	23	11	0	6	6	82	6	18
2018	Legal services	59	20	0	10	10	0	80	20	10
2018	Administration and operations	67	16	8	0	0	8	91	0	12
2018	Other services to the public	69	13	12	0	6	0	81	6	16
2017	Federal regulators	69	16	5	7	3	0	85	10	32
2017	Compliance, inspection and enforcement	83	17	0	0	0	0	100	0	15
2017	Administration and operations	66	14	20	0	0	0	80	0	19
2017	Human resources	76	8	8	0	0	8	91	0	12

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	82	0	0	0	0	18	100	0	11
2019	Federal regulators	60	10	4	0	2	24	92	2	46
2019	Compliance, inspection and enforcement	54	13	0	0	0	33	100	0	15
2019	Legal services	52	9	19	0	0	19	76	0	10
2019	Administration and operations	62	8	0	4	0	26	94	6	23
2019	Information technology	91	0	0	0	0	9	100	0	11
2019	Policy	72	8	0	0	0	19	100	0	11
2019	Other services to the public	81	0	0	7	0	12	92	8	16
2019	None of the above	84	16	0	0	0	0	100	0	12
2018	Federal regulators	60	19	3	0	0	17	96	0	28
2018	Compliance, inspection and enforcement	51	15	0	0	6	29	92	8	18
2018	Administration and operations	74	0	9	0	0	18	89	0	11
2018	Other services to the public	69	13	0	0	0	19	100	0	16
2017	Federal regulators	49	15	3	0	0	33	95	0	32
2017	Compliance, inspection and enforcement	77	0	0	0	0	23	100	0	15
2017	Administration and operations	58	0	11	5	0	26	78	7	18
2017	Human resources	58	9	0	0	0	33	100	0	12

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	84	0	8	0	0	0	8	91	0	11
2019	Federal regulators	73	18	5	2	0	0	2	93	2	46
2019	Compliance, inspection and enforcement	68	26	0	0	0	0	6	100	0	15
2019	Legal services	52	9	19	10	0	0	9	67	11	10
2019	Administration and operations	84	8	4	0	0	0	4	96	0	23
2019	Information technology	91	0	0	0	0	0	9	100	0	11
2019	Policy	90	0	0	0	0	0	10	100	0	11
2019	Other services to the public	70	5	12	0	0	0	12	86	0	16
2019	None of the above	83	0	9	0	0	0	7	90	0	12
2018	Federal regulators	77	13	3	7	0	0	0	90	7	28
2018	Compliance, inspection and enforcement	54	20	16	5	0	0	5	78	6	19
2018	Legal services	90	0	0	0	10	0	0	90	10	10
2018	Administration and operations	59	8	16	0	0	0	16	80	0	12
2018	Other services to the public	63	0	25	0	6	6	0	67	7	16
2017	Federal regulators	72	12	13	0	3	0	0	84	3	32
2017	Compliance, inspection and enforcement	77	23	0	0	0	0	0	100	0	15
2017	Administration and operations	69	15	6	5	0	0	5	89	5	19
2017	Human resources	59	33	0	0	0	0	8	100	0	12

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	20	20	0	20	8	56	22	11
2019	Federal regulators	72	7	9	3	7	2	81	10	46
2019	Compliance, inspection and enforcement	69	12	7	0	0	13	92	0	16
2019	Legal services	70	19	10	0	0	0	90	0	10
2019	Administration and operations	79	4	4	9	0	4	87	9	23
2019	Information technology	73	0	0	9	18	0	73	27	11
2019	Policy	74	0	10	8	0	8	80	9	11
2019	Other services to the public	49	14	12	0	20	5	66	22	16
2019	None of the above	81	0	9	0	9	0	81	9	12
2018	Federal regulators	87	9	0	0	0	3	100	0	29
2018	Compliance, inspection and enforcement	46	16	5	11	11	11	70	24	19
2018	Legal services	100	0	0	0	0	0	100	0	10
2018	Administration and operations	55	27	0	18	0	0	82	18	11
2018	Other services to the public	69	6	6	0	19	0	75	19	16
2017	Federal regulators	76	15	0	3	3	3	94	6	32
2017	Compliance, inspection and enforcement	70	12	17	0	0	0	83	0	15
2017	Administration and operations	70	5	10	0	10	5	79	10	19
2017	Human resources	49	8	26	0	0	17	69	0	12

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	8	0	0	0	16	100	0	11
2019	Federal regulators	68	19	13	0	0	0	87	0	46
2019	Compliance, inspection and enforcement	66	20	14	0	0	0	86	0	16
2019	Legal services	72	9	9	10	0	0	81	10	10
2019	Administration and operations	70	17	4	9	0	0	87	9	23
2019	Information technology	80	9	11	0	0	0	89	0	11
2019	Policy	43	29	19	10	0	0	71	10	11
2019	Other services to the public	76	13	5	0	5	0	89	5	16
2019	None of the above	56	10	34	0	0	0	66	0	11
2018	Federal regulators	79	8	10	0	0	3	90	0	28
2018	Compliance, inspection and enforcement	57	16	16	0	0	11	82	0	19
2018	Legal services	61	8	10	0	20	0	69	20	10
2018	Administration and operations	68	24	0	0	0	8	100	0	12
2018	Other services to the public	38	37	19	6	0	0	75	6	16
2017	Federal regulators	55	29	14	3	0	0	83	3	32
2017	Compliance, inspection and enforcement	70	12	17	0	0	0	83	0	15
2017	Administration and operations	50	34	11	0	0	5	89	0	19
2017	Human resources	25	49	16	0	9	0	74	9	12

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	18	44	0	0	56	0	11
2019	Federal regulators	15	42	33	6	5	57	10	47
2019	Compliance, inspection and enforcement	26	21	28	24	0	47	24	16
2019	Legal services	31	9	40	19	0	40	19	10
2019	Administration and operations	23	52	17	9	0	74	9	23
2019	Information technology	27	46	9	18	0	73	18	11
2019	Policy	25	45	19	11	0	70	11	11
2019	Other services to the public	41	32	17	5	5	73	11	16
2019	None of the above	9	36	24	23	7	46	30	12
2018	Federal regulators	14	19	41	7	19	33	26	29
2018	Compliance, inspection and enforcement	22	36	32	11	0	57	11	19
2018	Legal services	10	31	28	0	31	41	31	10
2018	Administration and operations	8	51	33	8	0	59	8	12
2018	Other services to the public	19	25	25	25	6	44	31	16
2017	Federal regulators	12	25	40	11	13	37	24	32
2017	Compliance, inspection and enforcement	6	31	58	0	5	37	5	15
2017	Administration and operations	30	20	35	10	5	50	15	19
2017	Human resources	8	41	8	25	16	50	42	12

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	16	28	28	18	46	26	11
2019	Federal regulators	7	15	51	19	9	27	22	46
2019	Compliance, inspection and enforcement	6	31	30	19	14	33	37	16
2019	Legal services	0	19	39	21	21	42	19	10
2019	Administration and operations	9	13	38	28	13	41	21	23
2019	Information technology	20	20	18	10	32	42	40	10
2019	Policy	0	21	51	0	27	27	21	10
2019	Other services to the public	11	11	11	27	40	67	21	16
2019	None of the above	0	42	25	24	9	33	42	12
2018	Federal regulators	23	3	51	15	8	23	27	28
2018	Compliance, inspection and enforcement	11	0	43	14	32	47	11	19
2018	Legal services	31	18	10	20	20	41	49	10
2018	Administration and operations	0	18	38	26	18	44	18	11
2018	Other services to the public	13	19	37	19	13	31	31	16
2017	Federal regulators	13	15	43	25	4	29	28	32
2017	Compliance, inspection and enforcement	0	14	30	26	31	57	14	15
2017	Administration and operations	20	11	34	21	15	36	30	19
2017	Human resources	8	34	25	24	8	33	42	12

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	54	8	0	0	0	92	0	11
2019	Federal regulators	46	32	9	4	7	2	80	11	47
2019	Compliance, inspection and enforcement	42	27	24	7	0	0	69	7	16
2019	Legal services	70	9	21	0	0	0	79	0	10
2019	Administration and operations	53	38	9	0	0	0	91	0	23
2019	Information technology	56	26	18	0	0	0	82	0	11
2019	Policy	26	29	28	0	0	18	66	0	11
2019	Other services to the public	59	29	12	0	0	0	88	0	16
2019	None of the above	35	43	15	0	0	7	84	0	12
2018	Federal regulators	45	25	11	11	8	0	70	19	28
2018	Compliance, inspection and enforcement	30	53	16	0	0	0	84	0	19
2018	Legal services	39	51	10	0	0	0	90	0	10
2018	Administration and operations	51	41	0	0	0	8	100	0	12
2018	Other services to the public	81	12	0	0	6	0	94	6	16
2017	Federal regulators	46	39	2	9	4	0	85	13	32
2017	Compliance, inspection and enforcement	64	24	6	5	0	0	89	5	15
2017	Administration and operations	46	34	10	5	5	0	80	10	19
2017	Human resources	58	34	8	0	0	0	92	0	12

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	64	0	8	0	0	92	8	11
2019	Federal regulators	30	30	17	11	10	2	61	21	47
2019	Compliance, inspection and enforcement	23	28	18	24	0	7	54	26	16
2019	Legal services	51	19	21	9	0	0	70	9	10
2019	Administration and operations	40	43	4	13	0	0	83	13	23
2019	Information technology	50	20	20	10	0	0	70	10	10
2019	Policy	36	30	26	0	0	8	71	0	11
2019	Other services to the public	54	30	5	5	5	0	84	11	16
2019	None of the above	35	43	15	7	0	0	78	7	12
2018	Federal regulators	31	17	14	14	21	3	49	36	29
2018	Compliance, inspection and enforcement	27	46	11	16	0	0	73	16	19
2018	Legal services	20	39	10	20	10	0	59	31	10
2018	Administration and operations	41	33	27	0	0	0	73	0	12
2018	Other services to the public	44	31	6	12	6	0	75	19	16
2017	Federal regulators	9	47	14	17	13	0	55	31	32
2017	Compliance, inspection and enforcement	43	32	6	14	5	0	75	19	15
2017	Administration and operations	36	29	10	10	5	10	72	16	19
2017	Human resources	25	33	16	18	8	0	58	26	12

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	18	82	11
2019	Federal regulators	13	87	47
2019	Compliance, inspection and enforcement	32	68	16
2019	Legal services	19	81	10
2019	Administration and operations	9	91	23
2019	Information technology	9	91	11
2019	Policy	19	81	11
2019	Other services to the public	17	83	16
2019	None of the above	26	74	12
2014	Federal regulators	12	88	59

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	34	20	0	0	0	8	41	59	11
2019	Federal regulators	38	40	16	0	2	5	0	40	60	47
2019	Compliance, inspection and enforcement	45	50	6	0	0	0	0	45	55	16
2019	Legal services	28	19	31	21	0	0	0	28	72	10
2019	Administration and operations	62	17	4	0	8	0	9	68	32	23
2019	Information technology	56	26	18	0	0	0	0	56	44	11
2019	Policy	18	26	29	0	28	0	0	18	82	11
2019	Other services to the public	58	24	19	0	0	0	0	58	42	16
2019	None of the above	25	36	24	7	7	0	0	25	75	12
2018	Federal regulators	35	51	7	7	0	0	0	35	65	29
2018	Compliance, inspection and enforcement	59	11	19	0	0	5	5	66	34	19
2018	Legal services	31	10	51	0	0	8	0	33	67	10
2018	Administration and operations	49	35	16	0	0	0	0	49	51	12
2018	Other services to the public	38	44	13	0	0	6	0	40	60	16
2017	Federal regulators	36	38	14	6	0	7	0	38	62	32
2017	Compliance, inspection and enforcement	43	26	7	13	5	6	0	46	54	15
2017	Administration and operations	30	33	16	0	0	6	15	38	62	19
2017	Human resources	67	16	0	8	8	0	0	67	33	12

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	61	39	27

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Federal regulators	75	25	27
2018	Federal regulators	63	37	19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Federal regulators	39	24	12	11	7	8	69	19	27
2018	Federal regulators	31	14	17	18	10	10	51	31	19
2017	Federal regulators	21	31	13	15	12	8	56	30	20

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Federal regulators	4	21	11	3	7	3	50	53	23	27
2018	Federal regulators	16	0	15	12	10	0	48	30	41	19
2017	Federal regulators	4	8	22	0	10	0	56	27	23	20

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	28	0	10	8	0	18	78	22	11
2019	Federal regulators	57	14	7	7	7	0	9	78	15	47
2019	Compliance, inspection and enforcement	69	18	0	13	0	0	0	87	13	16
2019	Legal services	90	0	0	10	0	0	0	90	10	10
2019	Administration and operations	45	21	0	13	9	0	13	75	25	23
2019	Information technology	53	18	9	9	0	0	11	80	10	11
2019	Policy	55	0	18	11	16	0	0	55	27	11
2019	Other services to the public	67	5	17	0	5	0	5	76	6	16
2019	None of the above	49	9	33	0	0	0	8	64	0	12
2018	Federal regulators	87	7	0	0	0	0	6	100	0	29
2018	Compliance, inspection and enforcement	64	5	9	5	5	0	11	78	12	19
2018	Legal services	28	20	10	10	10	0	20	61	26	10
2018	Administration and operations	24	24	24	16	0	0	10	54	18	12
2018	Other services to the public	62	0	6	6	6	6	13	77	16	16

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Transportation Agency by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment