2019 Public Service Employee Survey Results for Public Safety Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	33	47	5	15	1	0	79	16	84
2017	Provides services to public - English only	29	64	2	5	0	0	93	5	37
2017	Provides services to public - Both English and French	32	43	4	15	5	0	76	21	112
2014	Provides services to public - English only	26	62	3	9	0	0	88	9	33
2014	Provides services to public - Both English and French	39	42	2	9	7	0	82	16	103
2011	Provides services to public - English only	48	38	3	11	0	0	87	11	37
2011	Provides services to public - Both English and French	39	45	3	12	1	1	84	13	110
2008	Provides services to public - English only	35	53	2	8	2	0	88	10	42
2008	Provides services to public - Both English and French	36	50	5	6	4	0	85	9	109

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	64	15	7	12	1	0	79	13	84
2017	Provides services to public - English only	80	15	2	0	2	0	95	2	37
2017	Provides services to public - Both English and French	52	23	13	8	5	0	75	13	112
2014	Provides services to public - English only	85	12	3	0	0	0	97	0	33
2014	Provides services to public - Both English and French	57	19	7	10	7	0	76	17	103
2011	Provides services to public - English only	78	11	3	3	3	3	92	5	37
2011	Provides services to public - Both English and French	51	23	6	11	7	1	75	18	110
2008	Provides services to public - English only	79	11	7	0	0	2	93	0	42
2008	Provides services to public - Both English and French	45	24	9	16	6	1	70	21	109

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	42	35	7	11	6	0	76	16	82
2017	Provides services to public - English only	54	22	3	19	2	0	76	21	37
2017	Provides services to public - Both English and French	43	38	7	7	6	0	80	13	110
2014	Provides services to public - English only	33	32	13	12	10	0	65	21	33
2014	Provides services to public - Both English and French	47	26	8	14	6	0	72	20	103
2011	Provides services to public - English only	43	44	3	8	0	3	89	8	37
2011	Provides services to public - Both English and French	47	32	5	10	6	0	79	16	108

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	34	38	11	11	7	0	0	72	18	84
2017	Provides services to public - English only	29	39	8	12	12	0	0	68	24	37
2017	Provides services to public - Both English and French	31	35	12	10	10	0	1	67	20	112
2014	Provides services to public - English only	17	28	20	22	9	4	0	47	31	33
2014	Provides services to public - Both English and French	24	44	5	20	6	0	1	69	26	103
2011	Provides services to public - English only	32	36	13	11	8	0	0	68	19	37
2011	Provides services to public - Both English and French	34	35	13	13	6	0	0	69	19	109
2008	Provides services to public - English only	34	44	6	10	5	0	0	79	15	43
2008	Provides services to public - Both English and French	23	40	17	12	8	1	0	63	20	109

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	42	39	11	7	1	0	80	8	83
2017	Provides services to public - English only	53	35	5	5	2	0	88	7	37
2017	Provides services to public - Both English and French	46	39	7	7	1	0	85	8	111
2014	Provides services to public - English only	45	38	9	3	6	0	82	9	33
2014	Provides services to public - Both English and French	40	45	8	3	3	1	86	6	103

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	49	34	11	3	3	0	82	7	84
2017	Provides services to public - English only	66	17	5	8	5	0	82	12	37
2017	Provides services to public - Both English and French	46	33	10	8	3	1	80	10	112
2014	Provides services to public - English only	40	34	6	9	12	0	74	21	33
2014	Provides services to public - Both English and French	38	28	11	12	10	2	67	22	103
2011	Provides services to public - English only	38	39	8	13	3	0	76	16	37
2011	Provides services to public - Both English and French	39	32	13	7	8	0	72	15	110

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	37	37	14	6	6	0	74	12	84
2017	Provides services to public - English only	36	42	11	8	2	0	78	10	37
2017	Provides services to public - Both English and French	33	52	8	5	2	0	85	7	112
2014	Provides services to public - English only	40	46	3	12	0	0	85	12	33
2014	Provides services to public - Both English and French	31	44	11	9	6	0	75	15	103
2011	Provides services to public - English only	38	35	11	13	3	0	73	16	37
2011	Provides services to public - Both English and French	30	49	9	8	3	1	80	11	110
2008	Provides services to public - English only	30	54	4	7	5	0	83	13	42
2008	Provides services to public - Both English and French	41	35	9	8	6	0	76	15	108

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	36	31	14	11	8	0	67	19	83
2017	Provides services to public - English only	39	39	12	7	2	0	78	10	37
2017	Provides services to public - Both English and French	37	36	8	12	7	0	73	19	112
2014	Provides services to public - English only	15	31	18	18	18	0	46	35	33
2014	Provides services to public - Both English and French	27	32	15	19	7	1	59	26	103
2011	Provides services to public - English only	17	45	22	11	6	0	62	16	37
2011	Provides services to public - Both English and French	22	37	17	10	13	1	60	23	109

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	35	40	7	12	6	75	18	82
2017	Provides services to public - English only	21	60	2	12	5	81	17	37
2017	Provides services to public - Both English and French	31	50	7	8	3	81	12	112

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	46	38	7	6	3	0	84	9	82
2017	Provides services to public - English only	44	49	5	0	2	0	93	2	37
2017	Provides services to public - Both English and French	46	38	9	3	2	3	86	5	112
2014	Provides services to public - English only	51	31	3	9	6	0	82	15	32
2014	Provides services to public - Both English and French	43	40	7	8	1	1	84	9	103
2011	Provides services to public - English only	38	35	13	12	3	0	73	14	37
2011	Provides services to public - Both English and French	37	46	9	3	3	2	85	6	110
2008	Provides services to public - English only	45	35	7	7	5	0	80	13	42
2008	Provides services to public - Both English and French	44	37	13	4	2	1	81	6	109

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	36	39	10	8	7	75	15	83
2017	Provides services to public - English only	39	32	14	9	5	71	15	37
2017	Provides services to public - Both English and French	35	44	9	6	5	79	11	112

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	51	32	13	1	1	1	84	2	83
2017	Provides services to public - English only	54	29	14	0	2	0	83	2	37
2017	Provides services to public - Both English and French	56	34	7	2	1	0	90	3	111
2014	Provides services to public - English only	63	22	12	3	0	0	85	3	33
2014	Provides services to public - Both English and French	65	24	7	2	2	1	89	4	103
2011	Provides services to public - English only	60	31	8	0	0	0	92	0	37
2011	Provides services to public - Both English and French	50	39	7	2	1	1	90	3	110

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	35	47	7	6	5	0	82	11	83
2017	Provides services to public - English only	29	42	19	7	2	0	71	10	37
2017	Provides services to public - Both English and French	38	38	11	8	4	1	77	12	110
2014	Provides services to public - English only	18	43	10	18	12	0	61	29	33
2014	Provides services to public - Both English and French	25	45	11	7	12	0	70	18	103
2011	Provides services to public - English only	33	35	14	16	3	0	68	19	37
2011	Provides services to public - Both English and French	30	43	14	9	4	1	73	13	110

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	38	34	9	12	7	0	72	19	83
2017	Provides services to public - English only	30	42	14	10	5	0	72	15	37
2017	Provides services to public - Both English and French	40	39	12	4	4	0	79	9	111
2014	Provides services to public - English only	18	43	15	9	15	0	62	24	33
2014	Provides services to public - Both English and French	32	40	17	5	6	1	73	11	103

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	33	43	11	9	5	0	76	13	82
2017	Provides services to public - English only	37	49	10	2	2	0	86	5	37
2017	Provides services to public - Both English and French	41	38	9	7	4	0	79	11	111
2014	Provides services to public - English only	25	40	9	12	15	0	65	26	33
2014	Provides services to public - Both English and French	26	48	12	8	6	0	75	13	103
2011	Provides services to public - English only	30	43	19	5	3	0	73	8	37
2011	Provides services to public - Both English and French	33	39	11	11	5	1	73	16	110

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	43	38	8	6	5	0	81	11	84
2017	Provides services to public - English only	47	36	10	5	2	0	83	8	37
2017	Provides services to public - Both English and French	44	45	6	1	4	0	89	5	111
2014	Provides services to public - English only	43	43	3	9	3	0	85	12	33
2014	Provides services to public - Both English and French	34	48	11	3	4	0	82	7	103
2011	Provides services to public - English only	49	34	8	5	3	0	83	8	37
2011	Provides services to public - Both English and French	34	52	7	4	3	1	86	6	110
2008	Provides services to public - English only	36	51	0	7	5	0	87	13	42
2008	Provides services to public - Both English and French	45	33	11	10	1	0	78	10	109

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	28	44	19	8	1	0	0	72	9	83
2017	Provides services to public - English only	35	46	12	5	2	0	0	81	7	37
2017	Provides services to public - Both English and French	21	42	14	16	7	0	1	63	23	112
2014	Provides services to public - English only	33	38	15	6	9	0	0	71	15	33
2014	Provides services to public - Both English and French	26	33	17	16	8	0	0	59	24	103
2011	Provides services to public - English only	41	21	30	5	3	0	0	62	8	37
2011	Provides services to public - Both English and French	33	31	13	16	6	0	1	65	23	110
2008	Provides services to public - English only	21	34	28	7	10	0	0	55	17	42
2008	Provides services to public - Both English and French	28	29	19	12	11	1	1	58	23	109

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	10	21	33	30	5	1	1	36	31	84
2017	Provides services to public - English only	10	33	37	10	8	2	0	18	44	37
2017	Provides services to public - Both English and French	14	26	36	14	4	3	4	19	43	112
2014	Provides services to public - English only	23	27	33	10	3	4	0	13	53	33
2014	Provides services to public - Both English and French	12	22	37	23	7	0	0	29	34	103
2011	Provides services to public - English only	13	30	22	18	11	3	3	31	46	37
2011	Provides services to public - Both English and French	11	17	43	15	9	1	4	25	30	110
2008	Provides services to public - English only	15	34	24	23	4	0	0	27	49	42
2008	Provides services to public - Both English and French	16	33	30	15	4	0	2	20	49	109

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	11	15	33	25	14	1	1	40	26	84
2017	Provides services to public - English only	12	24	34	25	2	2	0	28	37	37
2017	Provides services to public - Both English and French	14	12	37	21	8	2	7	31	28	112
2014	Provides services to public - English only	38	27	18	3	7	8	0	10	71	33
2014	Provides services to public - Both English and French	17	31	24	18	9	0	1	27	48	103
2011	Provides services to public - English only	30	19	27	8	13	0	3	21	51	37
2011	Provides services to public - Both English and French	16	15	26	26	14	1	3	41	32	110
2008	Provides services to public - English only	19	37	24	14	7	0	0	20	56	42
2008	Provides services to public - Both English and French	22	24	34	11	5	3	1	17	48	109

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	13	19	37	23	8	0	0	31	32	84
2017	Provides services to public - English only	35	24	36	2	2	0	0	5	60	37
2017	Provides services to public - Both English and French	24	26	24	15	5	3	4	21	53	112
2014	Provides services to public - English only	54	23	9	4	3	8	0	7	83	33
2014	Provides services to public - Both English and French	26	24	27	17	3	2	1	20	52	103
2011	Provides services to public - English only	40	38	17	5	0	0	0	5	78	36
2011	Provides services to public - Both English and French	28	29	24	11	4	1	3	15	59	109
2008	Provides services to public - English only	36	27	21	16	0	0	0	16	63	42
2008	Provides services to public - Both English and French	30	27	18	15	6	2	2	22	59	109

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	5	22	45	20	6	0	3	27	27	82
2017	Provides services to public - English only	5	31	19	25	15	2	3	42	37	37
2017	Provides services to public - Both English and French	15	19	34	21	6	3	2	29	36	112
2014	Provides services to public - English only	21	27	26	13	6	8	0	20	52	33
2014	Provides services to public - Both English and French	14	19	34	24	9	0	1	33	33	103
2011	Provides services to public - English only	11	19	40	21	3	3	3	26	32	37
2011	Provides services to public - Both English and French	15	21	37	16	8	1	2	26	37	109
2008	Provides services to public - English only	19	23	33	25	0	0	0	25	41	42
2008	Provides services to public - Both English and French	20	27	25	19	8	0	1	27	48	109

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	16	26	31	13	13	0	1	26	43	84
2017	Provides services to public - English only	22	24	16	18	13	2	5	33	50	36
2017	Provides services to public - Both English and French	28	23	28	10	5	3	3	16	54	111
2014	Provides services to public - English only	35	27	18	3	10	8	0	14	68	33
2014	Provides services to public - Both English and French	31	24	26	9	10	0	0	19	55	103
2011	Provides services to public - English only	30	28	24	13	3	0	3	16	59	37
2011	Provides services to public - Both English and French	27	24	17	19	10	0	2	30	53	109
2008	Provides services to public - English only	32	15	19	27	0	4	2	29	51	42
2008	Provides services to public - Both English and French	22	19	28	19	8	1	3	29	42	109

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	13	25	36	16	7	1	1	24	39	83
2017	Provides services to public - English only	15	27	39	12	5	0	3	17	43	37
2017	Provides services to public - Both English and French	18	19	31	18	7	1	5	27	40	112
2014	Provides services to public - English only	21	15	29	18	6	8	3	27	40	33
2014	Provides services to public - Both English and French	16	24	26	19	11	0	5	31	41	103
2011	Provides services to public - English only	33	13	33	13	0	3	5	14	50	37
2011	Provides services to public - Both English and French	20	22	22	17	14	0	4	33	44	110
2008	Provides services to public - English only	24	31	20	18	2	0	5	21	58	42
2008	Provides services to public - Both English and French	25	23	30	15	4	2	1	19	49	109

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	17	19	36	16	10	0	2	27	36	84
2017	Provides services to public - English only	38	17	18	12	8	7	0	21	59	37
2017	Provides services to public - Both English and French	23	18	35	14	4	2	5	19	44	112
2014	Provides services to public - English only	53	21	12	7	0	8	0	7	80	33
2014	Provides services to public - Both English and French	21	27	32	12	5	1	1	18	49	103

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	20	25	37	9	10	0	0	19	44	84

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	70	15	5	8	1	0	0	86	10	84
2017	Provides services to public - English only	76	22	2	0	0	0	0	98	0	37
2017	Provides services to public - Both English and French	65	19	9	3	4	1	0	85	6	112
2014	Provides services to public - English only	85	12	3	0	0	0	0	97	0	33
2014	Provides services to public - Both English and French	65	16	1	9	8	0	1	82	17	103
2011	Provides services to public - English only	76	11	11	0	0	0	3	89	0	37
2011	Provides services to public - Both English and French	61	18	6	13	2	0	1	80	15	110
2008	Provides services to public - English only	80	11	2	0	0	0	7	98	0	43
2008	Provides services to public - Both English and French	56	20	4	8	7	1	3	79	16	108

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	38	33	10	7	6	3	2	75	14	84
2017	Provides services to public - English only	25	35	15	5	7	7	5	69	13	37
2017	Provides services to public - Both English and French	31	33	10	11	7	5	3	70	20	112
2014	Provides services to public - English only	40	18	6	18	12	4	3	62	32	33
2014	Provides services to public - Both English and French	30	32	8	10	9	5	6	69	22	103

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	49	36	4	6	6	0	84	12	84
2017	Provides services to public - English only	33	43	7	10	7	0	76	17	37
2017	Provides services to public - Both English and French	52	30	8	6	4	1	82	10	112
2014	Provides services to public - English only	37	28	12	6	17	0	65	23	33
2014	Provides services to public - Both English and French	41	23	14	15	6	0	64	22	103

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	57	30	7	1	5	87	6	84
2017	Provides services to public - English only	38	40	7	8	7	78	15	37
2017	Provides services to public - Both English and French	51	37	8	3	2	88	4	111
2014	Provides services to public - English only	44	30	6	6	15	74	20	33
2014	Provides services to public - Both English and French	46	31	6	14	4	76	18	103

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	46	37	6	5	5	1	0	84	10	84

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	50	16	18	8	7	0	1	66	16	83

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	35	37	5	15	6	1	1	74	21	84
2017	Provides services to public - English only	39	47	5	2	7	0	0	86	10	37
2017	Provides services to public - Both English and French	50	33	7	6	3	1	0	84	9	112
2014	Provides services to public - English only	30	31	21	0	15	4	0	63	15	33
2014	Provides services to public - Both English and French	38	40	6	8	8	0	0	78	16	103
2011	Provides services to public - English only	28	26	17	21	8	0	0	54	30	37
2011	Provides services to public - Both English and French	41	28	14	8	9	0	1	70	17	110
2008	Provides services to public - English only	34	27	8	14	17	0	0	61	31	43
2008	Provides services to public - Both English and French	35	37	8	11	6	1	2	74	18	109

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	49	23	8	5	12	0	2	74	18	83
2017	Provides services to public - English only	49	27	7	10	7	0	0	76	17	37
2017	Provides services to public - Both English and French	53	30	8	2	3	4	1	86	5	112
2014	Provides services to public - English only	28	30	17	6	12	7	0	62	19	33
2014	Provides services to public - Both English and French	46	28	9	7	8	1	0	75	16	103
2011	Provides services to public - English only	38	24	16	14	8	0	0	62	22	37
2011	Provides services to public - Both English and French	44	24	12	10	7	4	0	70	17	109
2008	Provides services to public - English only	36	29	9	11	12	2	0	66	24	43
2008	Provides services to public - Both English and French	42	26	15	6	6	4	1	71	13	109

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	42	30	6	10	11	0	1	73	21	83
2017	Provides services to public - English only	41	29	7	13	10	0	0	70	22	37
2017	Provides services to public - Both English and French	55	30	5	4	3	2	1	87	7	112
2014	Provides services to public - English only	37	20	12	13	15	4	0	59	28	33
2014	Provides services to public - Both English and French	45	27	8	10	10	0	0	72	20	103
2011	Provides services to public - English only	33	21	19	16	11	0	0	54	27	37
2011	Provides services to public - Both English and French	40	32	10	9	9	0	0	72	18	110
2008	Provides services to public - English only	34	31	9	13	12	0	0	65	26	43
2008	Provides services to public - Both English and French	32	42	7	11	8	1	0	74	19	109

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	76	13	6	2	1	0	1	90	4	83
2017	Provides services to public - English only	83	15	0	0	2	0	0	98	2	37
2017	Provides services to public - Both English and French	76	15	5	2	3	0	0	91	4	112
2014	Provides services to public - English only	85	9	6	0	0	0	0	94	0	33
2014	Provides services to public - Both English and French	81	9	4	4	2	0	0	91	5	103
2011	Provides services to public - English only	73	13	11	0	0	0	3	89	0	37
2011	Provides services to public - Both English and French	68	15	5	7	4	0	0	83	12	110
2008	Provides services to public - English only	86	5	5	0	0	0	4	95	0	43
2008	Provides services to public - Both English and French	74	10	4	4	4	2	1	87	9	109

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	59	19	7	6	1	2	5	84	8	83
2017	Provides services to public - English only	64	21	0	2	7	0	5	90	10	37
2017	Provides services to public - Both English and French	49	29	3	5	2	3	8	88	8	111
2014	Provides services to public - English only	49	27	9	3	12	0	0	76	15	33
2014	Provides services to public - Both English and French	44	23	5	8	8	7	6	77	18	103
2011	Provides services to public - English only	41	21	16	8	8	2	3	65	17	37
2011	Provides services to public - Both English and French	41	15	11	12	11	3	8	62	25	110

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	60	21	10	2	5	1	1	83	7	84
2017	Provides services to public - English only	68	23	3	0	7	0	0	90	7	37
2017	Provides services to public - Both English and French	65	20	10	2	2	1	1	87	4	112

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	43	34	6	9	8	76	18	84
2017	Provides services to public - English only	50	37	0	0	12	88	12	37
2017	Provides services to public - Both English and French	63	22	7	4	3	85	8	112
2014	Provides services to public - English only	41	27	12	6	15	68	21	33
2014	Provides services to public - Both English and French	39	40	4	5	12	80	17	103

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	30	35	12	7	7	9	0	71	16	84
2017	Provides services to public - English only	35	27	12	9	14	3	0	63	24	37
2017	Provides services to public - Both English and French	32	36	13	3	11	3	1	71	15	112
2014	Provides services to public - English only	15	12	20	13	21	19	0	34	41	33
2014	Provides services to public - Both English and French	19	36	17	13	9	7	0	58	23	103
2011	Provides services to public - English only	27	27	28	11	3	5	0	56	14	37
2011	Provides services to public - Both English and French	26	26	20	14	7	7	0	56	23	110

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	24	44	7	14	10	2	0	69	24	84
2017	Provides services to public - English only	30	25	12	16	14	3	0	56	31	37
2017	Provides services to public - Both English and French	26	36	14	10	12	2	1	64	22	111
2014	Provides services to public - English only	15	12	21	17	27	8	0	29	48	33
2014	Provides services to public - Both English and French	17	31	21	15	12	4	0	49	28	103
2011	Provides services to public - English only	21	19	30	11	14	5	0	42	26	37
2011	Provides services to public - Both English and French	24	31	20	9	13	3	0	57	23	110
2008	Provides services to public - English only	16	30	8	30	13	2	0	47	44	44
2008	Provides services to public - Both English and French	12	38	16	15	11	6	0	54	28	109

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	11	49	16	8	12	3	0	62	21	82
2017	Provides services to public - English only	37	12	10	19	19	3	0	51	39	37
2017	Provides services to public - Both English and French	14	29	24	17	11	3	1	45	29	112
2014	Provides services to public - English only	12	12	23	15	30	8	0	26	49	33
2014	Provides services to public - Both English and French	12	32	15	21	12	8	0	48	35	103
2011	Provides services to public - English only	8	27	14	22	19	10	0	39	46	37
2011	Provides services to public - Both English and French	17	35	22	13	7	5	1	55	22	110
2008	Provides services to public - English only	6	26	9	32	22	4	0	34	57	44
2008	Provides services to public - Both English and French	6	31	21	25	10	6	1	39	38	108

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	16	39	17	19	8	1	56	28	84
2017	Provides services to public - English only	20	30	3	20	24	3	52	46	36
2017	Provides services to public - Both English and French	23	31	13	13	16	4	56	30	112
2014	Provides services to public - English only	7	20	16	20	33	4	28	56	33
2014	Provides services to public - Both English and French	8	34	16	27	10	4	44	39	103
2011	Provides services to public - English only	8	24	25	24	14	5	34	40	37
2011	Provides services to public - Both English and French	15	41	17	16	9	3	57	25	110
2008	Provides services to public - English only	18	17	7	37	22	0	35	59	43
2008	Provides services to public - Both English and French	6	37	17	20	14	5	46	36	109

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	46	20	18	9	2	5	0	69	12	84

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	22	50	9	13	5	0	1	73	18	83
2017	Provides services to public - English only	24	48	15	5	9	0	0	72	14	37
2017	Provides services to public - Both English and French	27	45	10	8	6	2	1	75	15	111
2014	Provides services to public - English only	15	21	26	25	9	4	0	38	35	33
2014	Provides services to public - Both English and French	21	48	15	13	1	1	0	70	14	103
2011	Provides services to public - English only	30	43	14	8	3	3	0	75	11	37
2011	Provides services to public - Both English and French	43	36	14	2	3	2	0	81	5	110

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	8	45	14	18	10	5	0	56	29	84

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	27	29	15	17	9	2	1	57	27	83
2017	Provides services to public - English only	42	33	10	3	10	2	0	77	13	36
2017	Provides services to public - Both English and French	34	38	14	8	5	2	0	73	14	112
2014	Provides services to public - English only	24	36	9	13	6	13	0	69	21	33
2014	Provides services to public - Both English and French	29	37	16	11	4	2	1	68	16	103
2011	Provides services to public - English only	42	33	11	9	3	3	0	77	12	36
2011	Provides services to public - Both English and French	31	34	15	5	8	6	3	70	14	110
2008	Provides services to public - English only	31	37	7	8	6	11	0	76	16	44
2008	Provides services to public - Both English and French	28	36	12	8	9	7	0	68	19	109

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	28	35	22	10	5	1	0	63	15	83

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	13	20	24	13	14	14	1	39	32	83
2017	Provides services to public - English only	11	35	15	16	9	13	0	53	29	37
2017	Provides services to public - Both English and French	15	17	19	19	15	14	1	38	39	112
2014	Provides services to public - English only	12	15	18	15	21	20	0	34	44	33
2014	Provides services to public - Both English and French	11	17	18	20	18	11	5	34	44	103
2011	Provides services to public - English only	22	6	27	24	8	10	2	32	38	37
2011	Provides services to public - Both English and French	11	17	21	10	22	13	6	34	39	110

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	19	36	15	18	12	1	0	55	30	84
2017	Provides services to public - English only	28	25	10	12	17	8	0	57	32	36
2017	Provides services to public - Both English and French	26	35	12	14	9	4	0	63	24	112
2014	Provides services to public - English only	15	21	10	24	26	4	0	37	53	33
2014	Provides services to public - Both English and French	15	36	18	13	14	2	2	52	28	102
2011	Provides services to public - English only	25	18	19	21	14	3	0	44	36	37
2011	Provides services to public - Both English and French	26	40	12	11	9	2	0	67	21	109
2008	Provides services to public - English only	22	37	23	9	9	0	0	59	18	43
2008	Provides services to public - Both English and French	23	31	20	15	9	2	0	55	25	109

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	19	33	13	14	19	1	0	53	34	84
2017	Provides services to public - English only	22	20	15	19	24	0	0	43	43	37
2017	Provides services to public - Both English and French	18	28	15	16	19	3	0	48	37	112
2014	Provides services to public - English only	10	22	6	20	39	3	0	33	61	33
2014	Provides services to public - Both English and French	14	20	14	22	23	3	4	37	48	103
2011	Provides services to public - English only	17	18	11	35	17	0	3	36	53	37
2011	Provides services to public - Both English and French	11	26	16	21	24	0	3	38	46	110
2008	Provides services to public - English only	5	32	21	20	20	0	2	38	41	43
2008	Provides services to public - Both English and French	15	37	17	8	17	3	3	55	26	108

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	55	26	12	4	3	0	0	81	7	84

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	54	16	7	3	6	0	14	82	10	84

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	48	24	9	9	2	5	2	78	12	84

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	45	21	16	8	8	2	0	67	16	84

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	64	12	4	3	10	4	4	82	14	83

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	72	13	9	2	2	0	1	86	5	83

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	77	6	10	4	2	0	1	84	6	84

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	81	2	7	0	0	0	9	92	0	84

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	23	41	17	10	7	2	0	66	17	84
2017	Provides services to public - English only	15	42	24	10	9	0	0	57	19	37
2017	Provides services to public - Both English and French	19	46	15	11	4	4	1	68	16	112

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	37	38	9	9	6	1	76	15	84
2017	Provides services to public - English only	50	36	7	0	7	0	86	7	36
2017	Provides services to public - Both English and French	35	43	9	7	2	4	81	9	112
2014	Provides services to public - English only	25	18	33	15	9	0	43	23	33
2014	Provides services to public - Both English and French	36	41	14	6	1	3	79	7	103
2011	Provides services to public - English only	17	45	25	11	0	3	64	11	37
2011	Provides services to public - Both English and French	29	35	17	11	2	6	68	13	109

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	43	39	9	6	2	1	83	8	84
2017	Provides services to public - English only	44	32	17	0	7	0	76	7	37
2017	Provides services to public - Both English and French	29	46	10	4	5	6	79	10	112
2014	Provides services to public - English only	22	36	23	3	0	15	69	3	33
2014	Provides services to public - Both English and French	34	34	19	5	0	9	74	5	103

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	43	40	7	6	4	0	83	10	84
2017	Provides services to public - English only	52	24	14	7	2	0	76	10	37
2017	Provides services to public - Both English and French	46	41	4	4	3	1	88	8	112
2014	Provides services to public - English only	35	23	21	12	9	0	58	20	33
2014	Provides services to public - Both English and French	37	41	11	6	3	2	80	9	103
2011	Provides services to public - English only	27	35	24	8	3	3	64	11	37
2011	Provides services to public - Both English and French	34	43	13	7	4	0	77	11	109
2008	Provides services to public - English only	30	34	21	4	8	3	66	13	43
2008	Provides services to public - Both English and French	24	49	9	9	7	2	75	16	109

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	36	33	14	6	11	0	69	17	83
2017	Provides services to public - English only	42	22	14	9	12	0	64	22	37
2017	Provides services to public - Both English and French	31	34	18	9	9	0	65	17	111
2014	Provides services to public - English only	20	21	9	24	26	0	41	50	33
2014	Provides services to public - Both English and French	22	37	20	11	10	1	60	21	103
2011	Provides services to public - English only	10	33	24	22	8	3	44	31	37
2011	Provides services to public - Both English and French	23	30	21	14	10	1	54	24	110

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	38	31	14	8	9	0	69	17	84
2017	Provides services to public - English only	34	32	14	9	10	0	66	19	37
2017	Provides services to public - Both English and French	30	41	11	11	6	0	71	18	112
2014	Provides services to public - English only	16	18	18	17	29	0	35	47	33
2014	Provides services to public - Both English and French	20	41	19	13	7	0	62	19	103
2011	Provides services to public - English only	10	48	13	19	6	3	61	26	37
2011	Provides services to public - Both English and French	21	41	19	8	10	1	62	19	110
2008	Provides services to public - English only	15	30	22	25	7	0	46	32	44
2008	Provides services to public - Both English and French	17	40	24	10	8	1	58	18	109

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	37	21	21	7	10	4	0	60	18	83
2017	Provides services to public - English only	29	22	17	17	15	0	0	51	32	37
2017	Provides services to public - Both English and French	31	22	15	18	11	4	0	55	29	111
2014	Provides services to public - English only	18	15	18	15	27	7	0	36	44	33
2014	Provides services to public - Both English and French	18	33	18	17	11	2	1	53	29	103
2011	Provides services to public - English only	19	38	8	22	9	5	0	59	32	37
2011	Provides services to public - Both English and French	21	28	22	13	12	4	0	51	26	109
2008	Provides services to public - English only	17	27	26	13	13	3	0	46	27	44
2008	Provides services to public - Both English and French	22	24	14	21	12	6	1	50	35	109

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - Both English and French	37	21	41	84
2017	Provides services to public - English only	43	13	44	37
2017	Provides services to public - Both English and French	48	18	34	112
2014	Provides services to public - English only	45	24	31	33
2014	Provides services to public - Both English and French	37	24	39	103
2011	Provides services to public - English only	35	30	35	37
2011	Provides services to public - Both English and French	52	20	28	109

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	30	45	12	9	4	0	0	76	13	83

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	51	23	15	2	0	8	1	81	3	84

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	17	83	84

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	19	81	84

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	11	21	16	5	10	28	10	52	23	84
2017	Provides services to public - English only	17	10	26	7	7	28	5	40	21	37
2017	Provides services to public - Both English and French	15	12	19	6	10	29	11	44	26	111
2014	Provides services to public - English only	15	6	24	6	18	31	0	31	34	33
2014	Provides services to public - Both English and French	8	24	18	10	7	23	10	47	25	103

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	32	24	16	7	9	9	4	64	18	84
2017	Provides services to public - English only	29	30	17	9	7	5	2	64	17	37
2017	Provides services to public - Both English and French	25	32	17	6	7	11	3	66	15	111
2014	Provides services to public - English only	15	15	27	12	18	13	0	35	34	33
2014	Provides services to public - Both English and French	18	32	18	11	6	12	4	59	20	103
2011	Provides services to public - English only	16	24	30	14	3	14	0	46	19	37
2011	Provides services to public - Both English and French	27	35	16	7	6	9	1	68	14	110

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	8	92	84

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	12	88	84

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	10	16	19	6	6	35	7	46	21	84
2017	Provides services to public - English only	15	7	25	5	2	44	2	41	13	37
2017	Provides services to public - Both English and French	16	14	13	2	3	42	10	64	9	112
2014	Provides services to public - English only	16	6	26	9	3	34	7	36	20	33
2014	Provides services to public - Both English and French	5	21	17	5	3	38	13	52	15	103

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	27	26	18	6	5	15	2	65	13	84
2017	Provides services to public - English only	34	25	17	2	5	17	0	71	8	37
2017	Provides services to public - Both English and French	29	29	17	1	3	20	3	74	4	112
2014	Provides services to public - English only	22	15	18	12	9	24	0	49	27	33
2014	Provides services to public - Both English and French	18	31	18	7	2	19	4	64	12	103
2011	Provides services to public - English only	17	30	28	3	3	20	0	58	7	36
2011	Provides services to public - Both English and French	27	33	18	5	1	15	1	72	7	109

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	25	22	33	3	15	2	48	18	84
2017	Provides services to public - English only	17	23	5	22	31	2	41	55	37
2017	Provides services to public - Both English and French	18	21	13	18	29	1	40	47	112

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	13	26	30	22	8	1	39	30	84
2017	Provides services to public - English only	26	27	27	8	12	0	54	19	37
2017	Provides services to public - Both English and French	12	16	36	18	18	0	28	36	112

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	19	37	25	14	4	2	57	18	83
2017	Provides services to public - English only	32	24	24	12	7	0	56	19	37
2017	Provides services to public - Both English and French	16	21	34	18	10	1	37	28	111

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	12	25	24	22	15	0	2	37	38	84
2017	Provides services to public - English only	29	25	27	5	14	0	0	54	19	37
2017	Provides services to public - Both English and French	11	19	24	19	25	1	1	30	45	112

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	40	35	9	5	3	0	8	82	8	83
2017	Provides services to public - English only	54	25	10	5	5	2	0	81	9	37
2017	Provides services to public - Both English and French	28	22	21	12	9	0	9	55	23	112

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	34	25	26	10	4	60	14	83
2017	Provides services to public - English only	36	32	17	3	12	68	15	37
2017	Provides services to public - Both English and French	20	31	29	13	7	51	19	112

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	25	34	23	9	6	3	1	61	16	84
2017	Provides services to public - English only	25	27	26	12	7	0	2	53	20	37
2017	Provides services to public - Both English and French	23	34	19	11	6	1	6	62	18	112

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	23	33	17	12	11	2	2	58	23	84
2017	Provides services to public - English only	20	17	34	13	14	0	2	37	28	37
2017	Provides services to public - Both English and French	18	30	27	13	10	0	2	49	24	112

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	23	31	19	16	6	1	3	57	23	83
2017	Provides services to public - English only	9	26	20	26	17	0	2	37	43	37
2017	Provides services to public - Both English and French	28	22	25	13	9	1	3	51	23	112

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	41	22	17	11	7	0	2	64	19	84

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	35	32	16	10	5	2	69	15	83
2017	Provides services to public - English only	31	23	22	12	10	2	55	23	37
2017	Provides services to public - Both English and French	30	27	27	7	6	3	59	13	111

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	51	21	16	7	3	1	74	10	84
2017	Provides services to public - English only	66	19	7	5	2	0	85	7	37
2017	Provides services to public - Both English and French	61	15	13	4	3	3	79	7	112

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	74	14	5	1	1	6	93	2	83
2017	Provides services to public - English only	73	10	10	5	2	0	83	7	37
2017	Provides services to public - Both English and French	70	12	7	5	2	4	85	7	112

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	70	15	7	2	5	1	85	7	82
2017	Provides services to public - English only	53	27	15	2	2	0	80	5	37
2017	Provides services to public - Both English and French	58	21	10	5	3	2	81	8	112

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	63	27	2	6	3	0	89	8	82
2017	Provides services to public - English only	52	17	19	5	7	0	69	12	37
2017	Provides services to public - Both English and French	59	20	8	7	4	2	81	11	112

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	52	27	7	9	5	0	79	14	81
2017	Provides services to public - English only	56	7	7	0	2	27	87	3	37
2017	Provides services to public - Both English and French	48	18	7	5	1	21	84	8	112

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	52	10	7	4	3	24	83	8	80
2017	Provides services to public - English only	56	32	5	2	2	2	90	5	37
2017	Provides services to public - Both English and French	59	21	5	4	3	7	86	8	112

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	72	18	6	3	0	2	91	3	82
2017	Provides services to public - English only	58	9	18	5	10	0	68	15	37
2017	Provides services to public - Both English and French	74	9	6	3	3	6	88	6	112

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	76	10	7	0	6	1	87	6	82
2017	Provides services to public - English only	52	12	18	8	10	0	64	18	37
2017	Provides services to public - Both English and French	58	22	12	4	2	3	82	6	112

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	45	28	12	6	6	0	2	75	12	82

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	11	41	31	16	1	53	17	83
2017	Provides services to public - English only	20	17	49	5	10	36	15	37
2017	Provides services to public - Both English and French	7	26	46	11	10	33	21	112

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	5	26	34	22	11	1	0	33	32	84
2017	Provides services to public - English only	8	19	41	25	7	0	0	32	27	37
2017	Provides services to public - Both English and French	10	22	45	13	9	0	1	22	32	112

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	25	44	15	10	6	0	70	15	84
2017	Provides services to public - English only	21	39	19	7	10	3	62	18	37
2017	Provides services to public - Both English and French	37	37	9	6	7	5	77	14	112

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	16	39	21	13	10	1	55	24	83
2017	Provides services to public - English only	12	52	7	17	13	0	64	29	37
2017	Provides services to public - Both English and French	16	43	12	16	10	2	61	27	110

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	16	84	84
2017	Provides services to public - English only	22	78	37
2017	Provides services to public - Both English and French	16	84	112
2014	Provides services to public - Both English and French	17	83	103

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	24	30	23	10	12	1	0	24	76	83
2017	Provides services to public - English only	24	17	14	17	27	0	0	24	76	37
2017	Provides services to public - Both English and French	23	18	15	18	23	2	1	24	76	111

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	63	37	62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - Both English and French	38	62	62

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	8	22	20	24	18	0	8	33	45	61
2017	Provides services to public - English only	10	27	9	12	36	0	6	39	51	28
2017	Provides services to public - Both English and French	9	17	18	14	33	2	6	29	52	82

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	4	13	11	26	42	0	4	18	71	22
2019	Provides services to public - Both English and French	2	15	14	14	48	0	6	18	66	61
2017	Provides services to public - English only	0	14	3	9	71	0	3	14	83	28
2017	Provides services to public - Both English and French	4	1	4	22	64	4	1	5	91	82

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - Both English and French	30	17	19	17	13	0	4	49	31	81

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Public Safety Canada by Question 101. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?