2019 Public Service Employee Survey Results for Public Safety Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	47	4	12	2	0	81	15	118
2019	Does not provide services to public	32	42	4	15	6	0	74	22	654
2017	Provides services to public	32	49	3	13	4	0	80	16	150
2017	Does not provide services to public	30	50	5	10	5	0	80	16	652
2014	Provides services to public	36	47	2	9	5	0	83	14	136
2014	Does not provide services to public	31	47	5	12	5	0	79	16	630
2011	Provides services to public	41	43	3	12	1	1	85	12	147
2011	Does not provide services to public	37	45	4	11	3	0	81	15	706
2008	Provides services to public	36	50	5	6	3	0	86	9	154
2008	Does not provide services to public	38	44	3	10	4	0	83	14	600

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	15	6	9	1	0	84	10	116
2019	Does not provide services to public	66	18	5	6	4	0	85	10	655
2017	Provides services to public	60	21	10	6	4	0	80	10	150
2017	Does not provide services to public	63	23	5	6	3	0	86	9	651
2014	Provides services to public	64	17	6	7	6	0	81	13	136
2014	Does not provide services to public	64	18	5	9	4	1	82	13	630
2011	Provides services to public	58	20	5	9	6	1	79	15	147
2011	Does not provide services to public	63	19	6	8	3	1	83	11	705
2008	Provides services to public	54	20	9	11	4	1	76	15	154
2008	Does not provide services to public	61	22	4	7	5	0	84	11	601

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	32	6	12	5	0	77	17	116
2019	Does not provide services to public	47	32	5	9	8	0	79	16	655
2017	Provides services to public	45	34	6	10	5	0	79	15	148
2017	Does not provide services to public	42	36	7	9	6	0	78	15	651
2014	Provides services to public	43	27	9	13	7	0	71	20	136
2014	Does not provide services to public	45	33	7	10	6	0	78	16	630
2011	Provides services to public	46	35	4	10	4	1	82	14	145
2011	Does not provide services to public	45	33	7	10	4	0	79	14	706

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	38	10	14	6	0	0	71	19	117
2019	Does not provide services to public	29	37	13	13	7	0	0	66	21	649
2018	Provides services to public	23	51	9	13	3	0	0	75	17	114
2018	Does not provide services to public	24	44	9	15	7	0	1	68	22	589
2017	Provides services to public	31	37	11	11	10	0	1	68	21	150
2017	Does not provide services to public	25	41	11	14	8	0	0	67	22	651
2014	Provides services to public	22	40	9	20	7	1	1	63	28	136
2014	Does not provide services to public	24	37	13	17	9	0	0	61	26	630
2011	Provides services to public	34	35	13	12	6	0	0	68	19	146
2011	Does not provide services to public	24	37	15	14	8	1	1	63	22	704
2008	Provides services to public	27	40	14	12	7	1	0	67	18	155
2008	Does not provide services to public	25	37	15	13	7	0	2	64	21	601

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	37	11	8	1	0	80	8	117
2019	Does not provide services to public	47	34	9	6	3	0	82	9	656
2017	Provides services to public	48	38	6	6	1	0	86	8	149
2017	Does not provide services to public	46	39	5	6	4	0	85	10	650
2014	Provides services to public	41	43	8	3	4	1	85	7	136
2014	Does not provide services to public	43	35	10	7	3	1	79	11	629

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	35	9	3	3	0	0	84	6	117
2019	Does not provide services to public	49	29	9	8	5	0	0	79	13	652
2018	Provides services to public	45	39	8	6	2	0	0	84	8	114
2018	Does not provide services to public	39	32	11	11	6	0	0	71	18	587
2017	Provides services to public	52	28	8	8	3	1	0	81	11	150
2017	Does not provide services to public	38	33	8	11	9	1	0	71	21	652
2014	Provides services to public	39	29	9	11	10	1	0	69	21	136
2014	Does not provide services to public	31	35	11	12	11	0	1	66	23	629
2011	Provides services to public	39	34	12	9	7	0	0	73	15	147
2011	Does not provide services to public	36	38	12	8	6	0	1	74	14	706

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	40	12	6	4	0	78	10	118
2019	Does not provide services to public	43	33	11	8	4	0	77	12	652
2018	Provides services to public	29	52	9	10	0	0	82	10	114
2018	Does not provide services to public	33	41	12	8	6	0	74	14	586
2017	Provides services to public	34	49	9	6	2	0	83	8	150
2017	Does not provide services to public	30	44	9	11	6	0	74	17	651
2014	Provides services to public	33	44	9	10	4	0	77	14	136
2014	Does not provide services to public	27	37	12	13	11	0	64	24	630
2011	Provides services to public	32	45	10	9	3	1	78	12	147
2011	Does not provide services to public	32	39	12	8	8	0	71	16	704
2008	Provides services to public	37	41	8	9	6	0	78	14	153
2008	Does not provide services to public	32	41	12	8	7	0	73	15	594

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	17	11	7	0	65	18	117
2019	Does not provide services to public	39	34	11	8	7	0	73	15	656
2018	Provides services to public	28	36	18	12	6	0	64	17	114
2018	Does not provide services to public	30	33	11	16	10	0	63	26	590
2017	Provides services to public	38	37	9	11	6	0	75	16	150
2017	Does not provide services to public	29	36	13	12	9	0	66	21	652
2014	Provides services to public	24	32	15	19	10	1	56	28	136
2014	Does not provide services to public	22	33	16	14	15	0	55	29	630
2011	Provides services to public	21	39	19	10	11	1	60	21	146
2011	Does not provide services to public	26	37	13	14	10	0	63	24	705

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	43	6	16	4	74	20	113
2019	Does not provide services to public	31	37	12	12	8	69	20	653
2018	Provides services to public	31	35	21	10	3	66	12	113
2018	Does not provide services to public	27	37	13	15	7	65	23	590
2017	Provides services to public	28	53	6	9	4	81	13	150
2017	Does not provide services to public	23	42	10	15	8	66	24	651

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	40	7	6	2	0	86	8	116
2019	Does not provide services to public	48	36	7	3	5	0	85	8	652
2018	Provides services to public	44	38	12	6	0	0	82	6	114
2018	Does not provide services to public	42	39	10	6	3	0	81	9	589
2017	Provides services to public	46	40	8	2	2	2	88	4	150
2017	Does not provide services to public	40	36	9	9	5	1	77	15	652
2014	Provides services to public	45	38	6	8	2	1	83	11	135
2014	Does not provide services to public	35	36	13	11	6	0	71	17	630
2011	Provides services to public	37	43	10	6	3	1	82	8	147
2011	Does not provide services to public	38	39	11	7	4	0	78	11	705
2008	Provides services to public	43	37	11	5	3	1	81	8	154
2008	Does not provide services to public	38	38	10	7	5	1	77	12	601

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	42	11	8	7	73	15	116
2019	Does not provide services to public	40	34	11	8	7	73	16	655
2018	Provides services to public	33	38	14	12	4	70	16	114
2018	Does not provide services to public	32	36	12	12	8	68	20	586
2017	Provides services to public	37	40	11	7	5	77	12	150
2017	Does not provide services to public	31	35	12	12	10	66	22	652

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	34	12	1	1	1	86	2	117
2019	Does not provide services to public	53	32	10	3	2	0	85	5	654
2018	Provides services to public	49	38	10	4	0	0	87	4	114
2018	Does not provide services to public	50	35	11	2	2	0	85	4	585
2017	Provides services to public	56	33	9	1	1	0	88	3	149
2017	Does not provide services to public	46	38	8	5	3	0	84	8	652
2014	Provides services to public	64	23	8	2	2	1	88	4	136
2014	Does not provide services to public	54	28	10	3	4	0	83	7	629
2011	Provides services to public	53	37	8	1	1	1	90	2	147
2011	Does not provide services to public	55	30	10	2	2	0	86	4	707

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	48	9	6	4	0	81	10	117
2019	Does not provide services to public	35	40	11	8	5	1	75	14	653
2018	Provides services to public	29	43	14	10	4	0	72	14	113
2018	Does not provide services to public	30	40	10	13	7	0	70	20	588
2017	Provides services to public	36	39	13	8	4	1	75	12	148
2017	Does not provide services to public	33	39	10	11	7	0	72	18	650
2014	Provides services to public	23	45	11	9	12	0	68	21	136
2014	Does not provide services to public	25	37	12	14	11	0	62	25	630
2011	Provides services to public	31	41	14	11	3	1	72	14	147
2011	Does not provide services to public	33	38	9	12	6	1	72	19	708

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	42	10	9	6	0	75	15	117
2019	Does not provide services to public	41	33	12	7	6	0	74	13	656
2018	Provides services to public	35	31	19	13	3	0	66	16	113
2018	Does not provide services to public	34	38	13	10	6	0	71	16	583
2017	Provides services to public	38	39	13	6	5	0	77	10	149
2017	Does not provide services to public	37	32	13	10	8	0	69	18	652
2014	Provides services to public	28	41	16	6	8	1	70	14	136
2014	Does not provide services to public	31	32	13	13	12	0	63	25	629

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	44	12	8	3	0	0	77	11	114
2019	Does not provide services to public	34	38	12	9	6	0	0	73	15	648
2018	Provides services to public	32	40	13	9	5	0	1	73	14	113
2018	Does not provide services to public	29	35	14	13	7	0	1	65	21	588
2017	Provides services to public	40	41	9	6	4	0	0	81	9	149
2017	Does not provide services to public	31	38	11	11	8	1	1	70	19	649
2014	Provides services to public	26	46	11	9	8	0	0	72	17	136
2014	Does not provide services to public	30	32	15	14	9	0	0	62	23	630
2011	Provides services to public	32	40	13	10	4	0	1	73	14	147
2011	Does not provide services to public	39	36	11	8	4	1	1	76	12	708

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	39	8	6	3	0	83	9	118
2019	Does not provide services to public	46	33	11	7	4	0	79	11	654
2018	Provides services to public	38	42	13	5	1	0	80	6	114
2018	Does not provide services to public	35	42	12	7	4	0	77	11	589
2017	Provides services to public	45	42	7	2	4	0	87	6	149
2017	Does not provide services to public	35	37	12	10	6	0	72	16	648
2014	Provides services to public	36	47	9	4	4	0	83	8	136
2014	Does not provide services to public	32	35	14	10	9	0	67	19	630
2011	Provides services to public	38	47	7	4	3	1	86	7	147
2011	Does not provide services to public	38	39	10	8	4	0	78	12	707
2008	Provides services to public	43	38	9	9	2	0	81	11	154
2008	Does not provide services to public	38	43	7	9	4	0	81	12	601

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	39	21	7	2	0	0	70	8	117
2019	Does not provide services to public	33	34	19	9	5	0	0	67	15	651
2018	Provides services to public	26	44	18	6	6	0	0	70	12	114
2018	Does not provide services to public	27	31	23	10	9	0	0	58	19	591
2017	Provides services to public	25	43	13	13	6	0	1	68	18	150
2017	Does not provide services to public	29	33	21	10	7	0	1	62	17	652
2014	Provides services to public	28	34	17	13	8	0	0	62	21	136
2014	Does not provide services to public	28	34	19	10	9	0	1	62	19	629
2011	Provides services to public	35	28	17	13	5	0	1	64	19	147
2011	Does not provide services to public	27	40	19	8	5	0	1	68	13	704
2008	Provides services to public	26	31	22	10	11	1	1	57	21	154
2008	Does not provide services to public	27	34	19	10	9	0	1	62	19	601

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	21	35	25	6	1	3	32	32	117
2019	Does not provide services to public	10	25	40	15	8	1	0	23	36	653
2018	Provides services to public	9	34	37	15	4	1	0	19	44	113
2018	Does not provide services to public	14	26	37	16	5	0	1	21	41	590
2017	Provides services to public	13	27	37	13	5	3	3	18	43	150
2017	Does not provide services to public	14	26	40	13	5	1	2	18	42	650
2014	Provides services to public	15	23	36	19	6	1	0	25	38	136
2014	Does not provide services to public	16	27	37	13	5	1	1	19	44	630
2011	Provides services to public	12	21	38	16	10	1	3	27	34	147
2011	Does not provide services to public	14	24	35	18	6	1	2	25	39	702
2008	Provides services to public	16	33	29	17	4	0	1	21	50	154
2008	Does not provide services to public	14	29	37	14	5	0	1	19	43	599

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	17	31	24	12	2	1	37	31	117
2019	Does not provide services to public	13	23	25	22	13	1	2	36	38	651
2018	Provides services to public	17	21	29	25	7	1	0	32	38	113
2018	Does not provide services to public	17	25	26	19	9	2	1	29	44	589
2017	Provides services to public	13	15	36	22	6	2	5	30	31	150
2017	Does not provide services to public	14	23	26	20	12	3	2	33	39	648
2014	Provides services to public	22	30	23	14	9	2	1	23	53	136
2014	Does not provide services to public	22	26	28	13	8	2	1	21	50	629
2011	Provides services to public	19	16	26	21	14	1	3	36	37	147
2011	Does not provide services to public	16	16	25	24	14	2	3	40	33	705
2008	Provides services to public	22	27	32	12	5	2	1	18	50	154
2008	Does not provide services to public	19	26	25	15	9	3	2	26	48	595

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	20	35	18	6	0	3	24	40	118
2019	Does not provide services to public	18	25	31	18	6	1	1	25	43	653
2018	Provides services to public	24	29	27	13	6	1	0	19	54	113
2018	Does not provide services to public	23	23	31	16	4	1	2	21	48	585
2017	Provides services to public	27	26	27	11	4	2	3	17	55	150
2017	Does not provide services to public	21	23	31	16	5	1	3	22	46	649
2014	Provides services to public	33	24	23	13	3	3	1	17	59	136
2014	Does not provide services to public	28	28	27	10	4	1	2	15	57	630
2011	Provides services to public	31	31	22	9	3	1	2	13	64	145
2011	Does not provide services to public	21	26	29	15	6	1	3	21	49	703
2008	Provides services to public	32	27	19	15	4	1	2	20	60	154
2008	Does not provide services to public	25	28	26	11	5	2	3	17	56	600

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	20	46	17	6	1	5	24	27	115
2019	Does not provide services to public	10	20	34	24	11	1	1	35	30	648
2018	Provides services to public	15	14	41	20	9	0	1	29	30	113
2018	Does not provide services to public	16	23	34	19	7	1	1	26	40	586
2017	Provides services to public	12	22	31	22	9	3	2	32	36	150
2017	Does not provide services to public	16	26	32	17	7	0	2	24	43	645
2014	Provides services to public	15	21	32	21	8	2	1	30	37	136
2014	Does not provide services to public	17	26	32	16	7	1	1	23	44	630
2011	Provides services to public	14	20	38	18	7	1	2	26	35	146
2011	Does not provide services to public	14	22	34	20	8	1	2	28	37	706
2008	Provides services to public	19	26	28	21	5	0	1	26	46	154
2008	Does not provide services to public	15	24	31	20	8	1	2	28	40	598

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	24	32	13	13	0	1	26	42	118
2019	Does not provide services to public	17	23	26	18	11	3	2	31	42	650
2018	Provides services to public	24	30	27	16	2	0	0	19	54	112
2018	Does not provide services to public	24	29	25	13	6	2	2	20	55	589
2017	Provides services to public	26	23	25	12	7	3	4	21	53	148
2017	Does not provide services to public	28	24	25	11	7	2	2	19	54	649
2014	Provides services to public	32	25	24	8	10	2	0	18	58	136
2014	Does not provide services to public	31	27	22	13	5	1	1	18	59	630
2011	Provides services to public	28	25	19	18	8	0	2	27	54	146
2011	Does not provide services to public	21	24	28	16	8	1	3	25	46	704
2008	Provides services to public	25	18	26	21	6	2	2	28	45	154
2008	Does not provide services to public	17	24	28	17	10	1	3	28	42	598

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	24	35	16	7	1	1	23	42	117
2019	Does not provide services to public	21	27	24	15	9	3	1	25	50	651
2018	Provides services to public	20	26	34	15	4	0	1	19	47	112
2018	Does not provide services to public	27	28	23	12	5	2	2	18	58	588
2017	Provides services to public	17	21	33	17	6	1	5	24	41	150
2017	Does not provide services to public	24	24	28	12	8	2	2	21	50	650
2014	Provides services to public	17	21	27	19	9	2	4	30	41	136
2014	Does not provide services to public	18	21	32	17	9	1	3	26	40	628
2011	Provides services to public	24	20	25	16	11	1	5	28	46	147
2011	Does not provide services to public	13	19	27	25	10	3	3	37	34	703
2008	Provides services to public	24	26	28	16	3	1	2	19	52	154
2008	Does not provide services to public	23	26	26	12	7	2	3	20	52	599

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	19	37	14	9	0	1	23	39	118
2019	Does not provide services to public	15	22	35	17	7	2	1	25	39	650
2018	Provides services to public	23	24	33	14	4	2	0	19	48	113
2018	Does not provide services to public	23	27	31	12	5	1	1	18	51	591
2017	Provides services to public	27	17	31	13	5	3	3	19	47	150
2017	Does not provide services to public	20	24	32	12	7	3	2	20	46	652
2014	Provides services to public	29	26	27	11	4	3	1	15	56	136
2014	Does not provide services to public	26	25	29	12	6	1	1	18	52	629

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	25	37	10	7	0	0	17	46	118
2019	Does not provide services to public	22	25	30	14	7	1	0	22	48	654

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	13	7	7	1	0	0	86	7	118
2019	Does not provide services to public	72	16	5	4	2	0	1	89	6	655
2017	Provides services to public	68	20	7	2	3	1	0	88	5	150
2017	Does not provide services to public	73	14	6	4	2	0	1	88	6	652
2014	Provides services to public	70	15	1	7	6	0	1	86	13	136
2014	Does not provide services to public	73	16	4	4	2	0	1	89	6	629
2011	Provides services to public	65	16	7	9	1	0	1	82	11	147
2011	Does not provide services to public	70	16	5	4	2	0	2	88	7	702
2008	Provides services to public	63	17	4	7	5	1	4	84	12	154
2008	Does not provide services to public	66	15	6	6	3	0	4	84	10	599

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	33	17	6	6	4	4	68	13	117
2019	Does not provide services to public	37	26	12	9	8	4	4	69	18	655
2018	Provides services to public	27	39	18	9	5	2	0	67	15	113
2018	Does not provide services to public	23	31	16	11	9	7	4	61	22	588
2017	Provides services to public	29	34	12	9	7	6	3	69	18	150
2017	Does not provide services to public	29	29	13	11	10	4	4	63	23	650
2014	Provides services to public	32	29	8	12	10	4	5	67	24	136
2014	Does not provide services to public	28	31	14	11	10	3	3	63	22	630

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	38	4	11	4	0	0	81	15	118
2019	Does not provide services to public	52	22	8	9	8	0	0	75	17	656
2018	Provides services to public	53	26	6	9	6	0	0	79	14	113
2018	Does not provide services to public	46	26	8	11	8	1	0	73	20	587
2017	Provides services to public	47	33	8	7	5	0	1	80	12	150
2017	Does not provide services to public	47	25	8	10	10	0	0	72	20	652
2014	Provides services to public	40	25	13	13	9	0	0	65	22	136
2014	Does not provide services to public	40	26	10	13	10	1	0	67	23	630

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	8	6	3	0	83	10	118
2019	Does not provide services to public	57	27	5	7	5	0	84	11	654
2018	Provides services to public	44	40	3	8	4	0	84	13	113
2018	Does not provide services to public	51	31	6	6	4	1	83	10	585
2017	Provides services to public	48	37	8	4	3	0	85	7	149
2017	Does not provide services to public	48	30	8	9	5	0	79	14	649
2014	Provides services to public	45	31	6	12	6	0	76	18	136
2014	Does not provide services to public	43	34	10	9	5	0	76	14	630

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	39	8	5	3	1	0	83	9	118
2019	Does not provide services to public	52	31	8	5	4	0	0	83	9	656
2018	Provides services to public	37	48	6	6	2	0	1	86	8	113
2018	Does not provide services to public	43	38	9	6	3	0	0	81	10	587

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	21	15	7	5	1	3	72	12	116
2019	Does not provide services to public	56	23	9	4	5	1	2	82	9	655

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	40	8	10	4	1	1	78	15	117
2019	Does not provide services to public	44	30	10	6	8	1	1	76	14	652
2018	Provides services to public	44	35	10	8	3	0	0	79	11	114
2018	Does not provide services to public	38	35	10	10	6	0	0	73	16	585
2017	Provides services to public	47	37	6	5	4	1	0	85	9	150
2017	Does not provide services to public	38	37	8	9	7	1	0	76	16	652
2014	Provides services to public	36	38	9	6	10	1	0	75	16	136
2014	Does not provide services to public	40	30	11	11	9	1	0	70	19	630
2011	Provides services to public	38	27	14	11	8	0	1	66	20	147
2011	Does not provide services to public	36	35	11	11	6	0	1	72	17	707
2008	Provides services to public	35	34	9	11	9	1	1	70	21	155
2008	Does not provide services to public	34	32	12	11	10	1	0	67	22	601

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	26	10	4	8	0	2	78	12	117
2019	Does not provide services to public	50	27	9	7	5	1	2	79	12	652
2018	Provides services to public	46	30	12	3	8	1	0	77	11	114
2018	Does not provide services to public	45	30	11	9	5	1	0	75	14	586
2017	Provides services to public	51	29	8	5	4	3	1	83	9	150
2017	Does not provide services to public	45	31	9	7	6	2	1	77	13	651
2014	Provides services to public	41	29	11	7	9	2	0	72	16	136
2014	Does not provide services to public	43	27	11	8	7	2	1	73	16	630
2011	Provides services to public	42	24	13	11	7	3	0	68	19	146
2011	Does not provide services to public	41	31	12	7	7	2	1	74	14	707
2008	Provides services to public	41	26	14	8	8	3	1	70	16	155
2008	Does not provide services to public	44	26	8	9	8	4	1	73	18	601

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	28	8	8	8	0	1	77	15	117
2019	Does not provide services to public	48	28	9	7	6	0	2	78	13	652
2018	Provides services to public	43	36	9	6	6	0	0	79	11	113
2018	Does not provide services to public	43	29	11	9	7	1	0	72	16	584
2017	Provides services to public	51	30	6	7	5	1	1	83	11	150
2017	Does not provide services to public	44	30	9	10	6	1	0	74	17	651
2014	Provides services to public	43	26	9	11	11	1	0	69	22	136
2014	Does not provide services to public	41	30	10	11	8	0	0	71	19	630
2011	Provides services to public	38	29	13	11	10	0	0	67	20	147
2011	Does not provide services to public	40	32	9	11	7	0	1	73	18	706
2008	Provides services to public	33	38	7	11	9	1	0	72	20	155
2008	Does not provide services to public	39	29	9	11	10	1	1	69	22	601

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	80	10	6	2	1	0	1	91	3	117
2019	Does not provide services to public	83	9	3	2	2	0	1	92	4	650
2017	Provides services to public	78	15	4	1	3	0	0	93	4	150
2017	Does not provide services to public	82	11	3	2	2	0	1	94	4	652
2014	Provides services to public	82	9	4	3	1	0	0	92	4	136
2014	Does not provide services to public	77	12	3	3	2	0	2	91	5	630
2011	Provides services to public	69	15	7	5	3	0	1	85	9	147
2011	Does not provide services to public	75	13	5	2	3	0	2	90	5	705
2008	Provides services to public	77	9	4	4	3	1	2	89	7	155
2008	Does not provide services to public	80	10	3	3	2	0	2	92	4	600

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	16	7	4	1	2	3	88	5	116
2019	Does not provide services to public	59	17	7	5	5	2	4	82	11	651
2017	Provides services to public	53	27	2	5	3	2	7	89	9	149
2017	Does not provide services to public	48	20	7	6	7	5	6	77	16	651
2014	Provides services to public	45	24	6	7	9	5	4	77	17	136
2014	Does not provide services to public	37	17	12	8	9	6	10	65	21	630
2011	Provides services to public	41	16	12	11	10	3	7	63	23	147
2011	Does not provide services to public	33	25	11	9	10	4	7	66	21	707

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	21	8	1	3	1	1	86	5	118
2019	Does not provide services to public	68	18	6	3	4	1	0	87	7	654
2018	Provides services to public	56	26	8	3	7	0	0	82	9	114
2018	Does not provide services to public	59	21	7	6	5	1	0	81	11	586
2017	Provides services to public	66	21	8	1	3	1	1	88	4	150
2017	Does not provide services to public	56	26	7	4	5	1	0	83	9	651

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	33	6	7	6	81	13	118
2019	Does not provide services to public	54	27	7	5	6	81	12	654
2018	Provides services to public	51	28	11	7	4	78	11	113
2018	Does not provide services to public	46	27	12	9	6	73	15	583
2017	Provides services to public	60	26	5	3	6	86	9	150
2017	Does not provide services to public	49	26	10	7	8	75	15	650
2014	Provides services to public	39	37	6	5	12	77	18	136
2014	Does not provide services to public	44	27	11	8	10	71	18	628

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	49	17	8	3	3	0	71	11	37
2019	Does not provide services to public	19	48	15	10	5	0	3	69	16	232

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	31	14	10	8	8	0	66	19	118
2019	Does not provide services to public	35	32	12	10	6	5	0	71	16	649
2018	Provides services to public	27	32	19	8	9	5	0	62	18	113
2018	Does not provide services to public	24	31	16	15	8	5	0	59	24	591
2017	Provides services to public	33	34	13	5	12	3	1	69	17	150
2017	Does not provide services to public	27	36	12	10	10	5	0	66	21	652
2014	Provides services to public	18	30	18	13	12	10	0	53	27	136
2014	Does not provide services to public	14	30	18	15	15	9	0	48	32	630
2011	Provides services to public	26	26	22	13	6	7	0	56	20	147
2011	Does not provide services to public	26	29	18	9	11	7	1	59	21	705

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	37	12	14	11	2	0	63	25	118
2019	Does not provide services to public	32	33	16	11	8	1	0	65	19	650
2018	Provides services to public	23	30	19	12	14	3	0	55	26	114
2018	Does not provide services to public	23	30	15	18	11	2	0	54	30	591
2017	Provides services to public	27	34	13	11	12	2	1	62	24	149
2017	Does not provide services to public	25	36	14	11	13	1	0	61	25	651
2014	Provides services to public	16	26	21	16	16	5	0	45	33	136
2014	Does not provide services to public	13	30	18	19	18	2	0	44	37	628
2011	Provides services to public	24	28	22	9	13	3	0	53	23	147
2011	Does not provide services to public	25	32	17	11	13	2	0	57	25	703
2008	Provides services to public	14	36	14	19	12	5	0	52	33	156
2008	Does not provide services to public	19	30	16	17	14	3	0	51	32	595

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	40	19	11	12	3	0	57	24	115
2019	Does not provide services to public	21	33	17	15	10	3	0	57	26	649
2018	Provides services to public	13	32	22	16	14	3	0	46	31	113
2018	Does not provide services to public	15	28	18	21	14	4	0	45	36	588
2017	Provides services to public	20	25	20	17	13	3	1	47	32	150
2017	Does not provide services to public	18	31	17	16	13	4	0	51	30	652
2014	Provides services to public	12	27	17	19	16	8	0	43	38	136
2014	Does not provide services to public	8	26	18	24	19	4	0	36	45	629
2011	Provides services to public	14	33	20	15	10	7	1	51	28	147
2011	Does not provide services to public	16	34	17	17	11	4	0	52	30	707
2008	Provides services to public	6	29	18	27	13	6	1	38	43	155
2008	Does not provide services to public	10	27	17	22	16	7	0	40	41	600

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	36	18	18	9	2	54	28	118
2019	Does not provide services to public	20	30	18	19	12	1	50	31	651
2018	Provides services to public	12	35	19	19	14	1	47	34	114
2018	Does not provide services to public	14	28	18	24	14	2	43	39	591
2017	Provides services to public	22	31	10	15	18	3	55	34	149
2017	Does not provide services to public	16	31	15	20	15	3	49	35	652
2014	Provides services to public	7	31	16	26	16	4	40	43	136
2014	Does not provide services to public	8	28	17	24	20	3	37	46	630
2011	Provides services to public	13	36	19	18	10	3	51	29	147
2011	Does not provide services to public	16	33	17	18	15	1	49	33	707
2008	Provides services to public	10	31	14	25	16	4	43	42	155
2008	Does not provide services to public	14	29	15	23	15	3	45	40	600

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	25	16	9	2	6	3	70	12	118
2019	Does not provide services to public	41	30	17	5	3	3	1	74	8	654

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	46	16	10	3	0	1	70	14	117
2019	Does not provide services to public	27	40	15	10	6	1	0	68	16	655
2018	Provides services to public	16	42	23	12	7	1	0	58	19	113
2018	Does not provide services to public	22	41	19	12	5	1	0	63	17	588
2017	Provides services to public	27	46	11	7	7	1	1	74	14	149
2017	Does not provide services to public	24	42	17	9	6	1	0	68	15	649
2014	Provides services to public	20	41	18	16	3	2	0	63	19	136
2014	Does not provide services to public	23	39	19	10	7	2	0	63	18	630
2011	Provides services to public	40	38	14	3	3	2	0	80	6	147
2011	Does not provide services to public	43	36	9	6	4	1	1	81	10	704

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	37	17	20	9	8	0	51	31	118
2019	Does not provide services to public	13	33	20	18	11	5	0	49	30	652

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	33	15	15	6	5	1	62	22	117
2019	Does not provide services to public	29	35	16	9	6	3	2	67	16	655
2018	Provides services to public	26	37	16	10	5	2	3	67	16	114
2018	Does not provide services to public	28	37	15	11	6	2	1	67	18	589
2017	Provides services to public	36	37	13	7	6	2	0	74	13	149
2017	Does not provide services to public	32	36	13	11	6	2	1	70	17	650
2014	Provides services to public	28	37	14	12	4	4	1	68	17	136
2014	Does not provide services to public	32	34	12	11	7	4	1	69	18	630
2011	Provides services to public	33	33	14	6	7	5	2	72	13	146
2011	Does not provide services to public	33	32	13	10	5	6	2	70	17	701
2008	Provides services to public	29	36	10	8	8	8	0	71	18	156
2008	Does not provide services to public	29	33	12	12	7	5	1	66	21	600

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	35	21	10	3	3	64	14	117
2019	Does not provide services to public	33	35	18	7	6	1	69	13	651
2018	Provides services to public	21	43	20	6	7	2	65	14	114
2018	Does not provide services to public	29	39	18	7	6	0	69	13	588

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	19	23	17	13	15	1	38	35	117
2019	Does not provide services to public	19	19	20	13	13	11	5	45	32	652
2018	Provides services to public	13	24	21	16	18	5	3	40	37	114
2018	Does not provide services to public	13	18	19	16	18	14	2	36	41	590
2017	Provides services to public	14	22	18	18	13	14	1	43	36	150
2017	Does not provide services to public	13	21	16	16	17	14	4	41	40	650
2014	Provides services to public	12	17	18	19	18	13	4	34	44	136
2014	Does not provide services to public	12	17	18	18	23	9	2	33	47	630
2011	Provides services to public	14	14	23	13	18	12	5	34	39	147
2011	Does not provide services to public	12	16	18	16	19	13	6	35	43	704

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	34	15	18	12	2	0	54	30	118
2019	Does not provide services to public	18	37	15	15	11	2	1	57	27	656
2018	Provides services to public	20	25	22	17	15	1	0	46	32	114
2018	Does not provide services to public	16	31	18	19	14	3	0	48	34	587
2017	Provides services to public	27	33	12	13	11	5	0	62	26	149
2017	Does not provide services to public	21	35	16	12	10	4	0	59	23	650
2014	Provides services to public	15	32	16	16	17	2	1	49	34	135
2014	Does not provide services to public	15	26	16	18	22	2	0	42	42	629
2011	Provides services to public	26	34	13	14	11	2	0	61	25	146
2011	Does not provide services to public	20	31	15	17	14	3	1	53	32	704
2008	Provides services to public	23	33	20	14	9	2	0	56	23	155
2008	Does not provide services to public	20	34	16	15	11	2	1	56	27	601

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	28	12	16	20	2	0	50	37	118
2019	Does not provide services to public	21	29	15	13	17	2	1	53	32	655
2018	Provides services to public	14	33	17	15	19	1	2	48	35	114
2018	Does not provide services to public	15	25	15	17	21	4	2	43	40	588
2017	Provides services to public	19	26	15	18	20	2	0	46	39	150
2017	Does not provide services to public	18	29	13	14	20	3	3	50	36	652
2014	Provides services to public	13	21	12	21	27	3	3	36	51	136
2014	Does not provide services to public	11	18	11	23	33	2	2	30	58	630
2011	Provides services to public	13	24	14	24	22	0	3	38	48	147
2011	Does not provide services to public	16	24	17	15	23	2	2	42	40	705
2008	Provides services to public	12	36	18	11	18	2	3	50	31	154
2008	Does not provide services to public	22	30	15	14	14	3	2	54	30	599

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	28	11	3	3	0	0	82	7	118
2019	Does not provide services to public	50	26	13	6	2	1	3	79	8	653

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	19	9	5	9	0	12	73	17	118
2019	Does not provide services to public	50	10	9	8	10	2	11	69	21	654

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	23	15	9	4	3	2	71	14	118
2019	Does not provide services to public	45	22	16	8	5	1	2	70	13	654

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	17	22	8	9	2	3	58	18	118
2019	Does not provide services to public	39	21	18	8	9	3	3	64	18	649

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	11	9	4	17	3	5	69	22	117
2019	Does not provide services to public	58	9	9	5	6	2	11	77	12	652

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	13	12	2	3	1	1	83	5	117
2019	Does not provide services to public	73	12	5	2	1	2	4	91	4	652

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	8	9	3	2	3	1	86	4	117
2019	Does not provide services to public	74	6	7	1	4	4	5	88	5	651

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	3	7	3	0	1	9	90	3	118
2019	Does not provide services to public	77	6	4	2	2	1	9	92	4	651

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	41	17	13	6	2	0	64	19	118
2019	Does not provide services to public	24	40	19	10	3	4	0	67	14	653
2018	Provides services to public	18	47	17	11	6	0	0	66	17	114
2018	Does not provide services to public	18	38	21	12	6	4	0	58	19	590
2017	Provides services to public	18	45	17	11	6	3	1	65	17	150
2017	Does not provide services to public	21	37	19	10	8	4	0	61	19	651

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	39	11	9	5	2	75	14	117
2019	Does not provide services to public	39	35	13	8	4	2	75	12	651
2018	Provides services to public	30	49	10	6	4	1	80	10	113
2018	Does not provide services to public	31	39	15	7	4	3	73	11	588
2017	Provides services to public	39	41	9	5	3	3	83	8	149
2017	Does not provide services to public	33	41	11	7	5	2	76	13	649
2014	Provides services to public	33	36	19	8	3	2	70	11	136
2014	Does not provide services to public	30	37	16	7	6	5	70	13	630
2011	Provides services to public	26	38	19	11	1	5	67	13	146
2011	Does not provide services to public	29	40	15	6	6	4	73	12	707

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	37	11	6	5	2	77	11	117
2019	Does not provide services to public	46	31	12	4	4	3	79	8	653
2018	Provides services to public	29	47	14	6	3	1	77	8	112
2018	Does not provide services to public	36	36	15	6	3	4	75	9	588
2017	Provides services to public	33	42	12	3	6	4	79	9	150
2017	Does not provide services to public	36	34	14	4	5	6	75	10	649
2014	Provides services to public	31	34	20	4	0	10	73	5	136
2014	Does not provide services to public	34	32	19	4	4	7	71	8	628

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	40	12	5	3	0	0	80	8	118
2019	Does not provide services to public	50	35	8	5	3	0	0	84	8	653
2018	Provides services to public	36	49	8	2	4	0	1	86	6	113
2018	Does not provide services to public	38	39	12	7	4	0	0	77	11	586
2017	Provides services to public	48	36	7	5	3	1	0	85	8	150
2017	Does not provide services to public	41	37	9	8	5	0	0	78	12	651
2014	Provides services to public	36	37	14	8	4	1	0	74	12	136
2014	Does not provide services to public	34	36	14	8	7	1	0	71	15	630
2011	Provides services to public	32	41	16	7	4	1	0	74	11	146
2011	Does not provide services to public	38	37	12	6	6	0	1	76	12	709
2008	Provides services to public	26	45	12	7	8	2	0	72	16	155
2008	Does not provide services to public	35	37	11	10	7	0	0	72	17	599

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	31	15	8	11	0	65	20	117
2019	Does not provide services to public	33	29	17	12	8	0	62	20	655
2018	Provides services to public	21	38	21	11	9	0	59	20	113
2018	Does not provide services to public	26	27	20	15	12	1	53	27	588
2017	Provides services to public	34	31	17	9	10	0	65	18	149
2017	Does not provide services to public	25	31	19	13	13	0	56	26	652
2014	Provides services to public	22	33	17	14	14	1	55	28	136
2014	Does not provide services to public	13	31	18	19	18	1	44	38	630
2011	Provides services to public	20	31	22	16	10	1	52	26	147
2011	Does not provide services to public	22	34	19	11	12	1	57	23	706

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	15	11	8	0	66	19	117
2019	Does not provide services to public	33	33	15	11	8	0	66	19	654
2018	Provides services to public	23	43	18	9	7	0	66	16	111
2018	Does not provide services to public	25	32	19	14	10	0	57	24	586
2017	Provides services to public	31	39	12	11	7	0	70	18	150
2017	Does not provide services to public	27	34	14	14	11	0	61	25	651
2014	Provides services to public	19	36	19	14	12	0	55	26	136
2014	Does not provide services to public	16	32	15	20	16	0	49	36	630
2011	Provides services to public	18	43	18	11	9	1	62	20	147
2011	Does not provide services to public	25	39	14	11	10	0	65	21	707
2008	Provides services to public	17	37	24	14	7	1	54	21	156
2008	Does not provide services to public	23	34	16	14	12	1	58	26	601

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	20	18	13	10	4	0	57	24	117
2019	Does not provide services to public	33	24	15	14	11	2	1	58	26	654
2018	Provides services to public	24	34	13	13	13	3	0	60	27	113
2018	Does not provide services to public	23	22	23	15	13	4	1	47	29	588
2017	Provides services to public	31	22	15	17	12	3	0	54	30	149
2017	Does not provide services to public	24	24	19	14	15	4	1	50	30	651
2014	Provides services to public	18	29	18	16	15	3	1	49	32	136
2014	Does not provide services to public	18	19	19	16	23	5	0	39	41	630
2011	Provides services to public	21	30	18	15	11	5	0	53	28	146
2011	Does not provide services to public	26	27	16	11	15	5	1	56	27	708
2008	Provides services to public	21	25	18	18	12	5	1	49	32	156
2008	Does not provide services to public	19	26	18	18	13	5	1	48	33	600

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	34	21	45	118
2019	Does not provide services to public	47	23	30	656
2018	Provides services to public	48	20	32	114
2018	Does not provide services to public	52	19	29	591
2017	Provides services to public	46	17	37	150
2017	Does not provide services to public	50	19	32	651
2014	Provides services to public	39	24	37	136
2014	Does not provide services to public	54	17	29	629
2011	Provides services to public	47	23	30	146
2011	Does not provide services to public	48	21	31	708

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	7	35	48	2	0	7	41
2019	Does not provide services to public	5	32	49	3	6	4	316
2018	Provides services to public	2	25	49	6	1	17	54
2018	Does not provide services to public	6	21	58	4	4	7	312
2017	Provides services to public	4	16	57	4	12	7	69
2017	Does not provide services to public	4	19	60	4	7	6	321
2014	Provides services to public	9	13	60	8	9999	10	53
2014	Does not provide services to public	4	18	63	7	9999	8	342
2011	Provides services to public	9	20	53	8	9999	10	69
2011	Does not provide services to public	7	22	55	5	9999	10	339

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	47	10	8	6	0	1	76	14	116
2019	Does not provide services to public	36	40	6	7	4	1	5	81	12	653

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	27	12	3	1	9	1	82	4	118
2019	Does not provide services to public	56	20	7	4	2	6	5	86	6	651

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	118
2019	Does not provide services to public	16	84	655
2018	Provides services to public	20	80	114
2018	Does not provide services to public	19	81	591

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	52	48	22
2019	Does not provide services to public	41	59	107
2018	Provides services to public	51	49	23
2018	Does not provide services to public	39	61	112

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	68	32	22
2019	Does not provide services to public	67	33	107
2018	Provides services to public	62	38	23
2018	Does not provide services to public	76	24	112

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	22
2019	Does not provide services to public	0	100	107

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	22
2019	Does not provide services to public	9	91	107

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	22
2019	Does not provide services to public	40	60	106
2018	Provides services to public	49	51	23
2018	Does not provide services to public	36	64	112

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	22
2019	Does not provide services to public	44	56	106
2018	Provides services to public	28	72	23
2018	Does not provide services to public	50	50	112

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	22
2019	Does not provide services to public	49	51	106
2018	Provides services to public	33	67	23
2018	Does not provide services to public	50	50	112

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	22
2019	Does not provide services to public	59	41	106
2018	Provides services to public	48	52	23
2018	Does not provide services to public	52	48	112

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	22
2019	Does not provide services to public	37	63	106
2018	Provides services to public	24	76	23
2018	Does not provide services to public	34	66	112

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	22
2019	Does not provide services to public	100	106
2018	Provides services to public	100	23
2018	Does not provide services to public	100	112

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	22
2019	Does not provide services to public	52	48	106
2018	Provides services to public	32	68	23
2018	Does not provide services to public	51	49	112

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	22
2019	Does not provide services to public	51	49	106
2018	Provides services to public	66	34	23
2018	Does not provide services to public	62	38	112

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	22
2019	Does not provide services to public	14	86	106

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	22
2019	Does not provide services to public	29	71	106

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	118
2019	Does not provide services to public	21	79	655

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	18	15	10	9	27	9	48	29	118
2019	Does not provide services to public	15	14	18	8	7	28	8	47	24	656
2018	Provides services to public	10	19	18	6	14	25	7	44	30	113
2018	Does not provide services to public	12	15	22	9	9	29	5	40	27	588
2017	Provides services to public	16	12	21	6	9	28	9	43	24	149
2017	Does not provide services to public	11	14	18	7	10	32	9	41	29	651
2014	Provides services to public	10	19	20	9	9	25	8	43	27	136
2014	Does not provide services to public	11	16	17	11	11	29	7	41	33	629

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	23	19	8	9	12	3	58	20	118
2019	Does not provide services to public	32	29	15	5	7	10	2	69	13	654
2018	Provides services to public	23	29	17	11	10	7	2	58	23	113
2018	Does not provide services to public	25	31	20	8	8	7	0	61	17	589
2017	Provides services to public	27	31	17	7	7	9	3	65	16	149
2017	Does not provide services to public	22	30	18	9	8	12	1	59	20	652
2014	Provides services to public	17	27	21	11	9	12	3	53	23	136
2014	Does not provide services to public	20	29	22	10	8	11	1	55	20	630
2011	Provides services to public	24	32	19	8	5	10	1	63	16	147
2011	Does not provide services to public	23	30	19	8	6	13	1	61	16	707

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	7	93	118
2019	Does not provide services to public	10	90	656
2018	Provides services to public	5	95	113
2018	Does not provide services to public	9	91	592

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	118
2019	Does not provide services to public	10	90	651

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	17	21	4	5	34	7	48	16	118
2019	Does not provide services to public	17	14	20	4	5	33	7	52	15	654
2018	Provides services to public	12	22	20	1	7	34	5	54	14	113
2018	Does not provide services to public	11	15	24	5	5	35	5	44	17	588
2017	Provides services to public	15	13	16	2	3	43	8	58	10	150
2017	Does not provide services to public	12	12	19	4	4	42	8	48	15	652
2014	Provides services to public	8	17	19	6	3	37	11	47	16	136
2014	Does not provide services to public	10	12	21	3	4	42	9	44	13	630

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	23	22	5	4	18	2	61	12	118
2019	Does not provide services to public	34	27	17	3	6	13	1	70	10	656
2018	Provides services to public	23	29	25	3	5	14	1	62	9	113
2018	Does not provide services to public	26	31	21	7	4	11	1	64	12	587
2017	Provides services to public	31	27	17	1	3	19	2	73	6	150
2017	Does not provide services to public	27	29	17	5	3	18	1	69	11	649
2014	Provides services to public	19	27	18	9	4	20	3	61	16	136
2014	Does not provide services to public	22	30	21	2	3	20	2	66	7	630
2011	Provides services to public	25	32	20	4	1	16	1	69	7	145
2011	Does not provide services to public	28	30	17	4	2	18	0	71	7	704

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	22	30	4	19	1	47	23	118
2019	Does not provide services to public	23	26	24	12	13	1	50	25	653
2018	Provides services to public	13	27	22	20	17	2	40	38	114
2018	Does not provide services to public	19	27	21	16	16	1	47	32	590
2017	Provides services to public	18	21	11	19	29	1	40	49	150
2017	Does not provide services to public	17	25	21	15	21	1	42	36	649

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	27	35	17	10	1	38	27	118
2019	Does not provide services to public	19	29	25	17	10	0	48	27	653
2018	Provides services to public	6	29	30	20	14	0	36	34	113
2018	Does not provide services to public	12	20	30	22	15	0	33	37	591
2017	Provides services to public	15	19	34	16	16	0	35	32	150
2017	Does not provide services to public	13	24	25	20	18	1	37	38	651

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	33	27	11	6	0	1	55	18	117
2019	Does not provide services to public	23	32	23	14	8	0	0	55	22	654
2018	Provides services to public	15	30	26	17	10	1	1	46	27	114
2018	Does not provide services to public	13	23	32	18	13	0	1	37	31	590
2017	Provides services to public	21	21	32	16	9	0	1	42	26	149
2017	Does not provide services to public	15	28	23	18	15	0	1	43	34	646

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	25	28	18	17	0	1	36	36	118
2019	Does not provide services to public	19	24	21	18	17	0	0	44	35	650
2018	Provides services to public	8	23	27	20	19	1	1	32	40	110
2018	Does not provide services to public	11	16	27	23	22	1	0	27	46	587
2017	Provides services to public	16	20	25	15	22	1	1	37	38	150
2017	Does not provide services to public	13	18	24	21	23	0	0	31	45	649

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	9	4	4	0	7	82	9	116
2019	Does not provide services to public	41	26	16	9	5	0	3	69	15	649
2018	Provides services to public	40	26	18	7	8	0	1	67	15	113
2018	Does not provide services to public	29	30	23	8	8	0	4	60	16	587
2017	Provides services to public	35	23	18	10	8	1	6	62	19	150
2017	Does not provide services to public	30	27	20	11	9	0	3	59	20	650

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	29	20	7	8	0	0	65	15	117
2019	Does not provide services to public	30	29	19	11	10	0	1	59	21	653
2018	Provides services to public	26	24	24	13	12	1	0	50	25	110
2018	Does not provide services to public	24	26	21	15	12	0	1	51	28	591
2017	Provides services to public	24	32	26	10	8	0	0	56	18	150
2017	Does not provide services to public	25	25	23	15	12	0	0	50	27	649

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	36	22	9	9	2	1	58	19	117
2019	Does not provide services to public	26	32	24	10	6	1	1	59	17	649
2018	Provides services to public	17	39	23	11	8	1	1	58	19	113
2018	Does not provide services to public	19	33	26	13	7	1	1	53	21	588
2017	Provides services to public	24	33	21	11	6	1	5	60	19	150
2017	Does not provide services to public	23	32	24	12	9	0	0	55	21	649

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	37	16	14	10	2	1	59	24	117
2019	Does not provide services to public	21	34	23	14	7	0	0	56	21	650
2018	Provides services to public	13	38	27	15	5	1	1	52	21	114
2018	Does not provide services to public	17	27	29	16	10	0	0	45	26	590
2017	Provides services to public	18	26	29	13	11	0	2	46	25	150
2017	Does not provide services to public	18	30	24	15	13	0	1	48	28	648

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	32	18	15	8	1	2	58	23	115
2019	Does not provide services to public	26	29	19	14	12	0	0	55	26	652
2018	Provides services to public	22	32	20	14	10	1	1	54	25	113
2018	Does not provide services to public	18	31	25	15	11	0	1	49	26	587
2017	Provides services to public	23	23	24	16	11	1	3	47	28	150
2017	Does not provide services to public	20	29	21	17	13	0	1	49	30	648

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	24	19	10	8	0	1	61	19	117
2019	Does not provide services to public	43	25	16	8	7	0	0	69	15	650

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	30	17	9	7	0	1	66	16	116
2019	Does not provide services to public	37	30	18	10	4	0	1	68	14	651
2018	Provides services to public	28	40	16	7	5	1	2	70	13	114
2018	Does not provide services to public	27	32	24	9	6	0	1	60	16	585
2017	Provides services to public	30	26	25	9	7	0	3	58	16	149
2017	Does not provide services to public	29	33	20	9	8	0	1	63	17	647

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	23	14	5	4	1	77	9	117
2019	Does not provide services to public	54	21	12	6	5	1	77	11	645
2018	Provides services to public	47	33	13	5	1	2	81	6	110
2018	Does not provide services to public	51	25	13	5	4	2	77	9	587
2017	Provides services to public	63	16	12	5	3	2	81	7	150
2017	Does not provide services to public	54	24	12	5	2	1	80	8	652

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	13	7	2	2	0	5	88	4	116
2019	Does not provide services to public	72	11	5	2	3	0	7	89	5	652
2018	Provides services to public	64	21	7	3	1	0	4	89	4	113
2018	Does not provide services to public	68	16	5	3	2	1	5	89	5	589

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	15	10	2	5	0	2	82	8	115
2019	Does not provide services to public	73	11	5	3	5	0	2	86	9	653
2018	Provides services to public	65	17	7	2	7	0	2	84	9	112
2018	Does not provide services to public	65	15	5	4	6	1	4	84	10	584
2017	Provides services to public	70	12	8	5	2	0	3	85	7	150
2017	Does not provide services to public	70	12	6	4	5	1	3	85	9	650

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	23	9	4	4	0	83	8	115
2019	Does not provide services to public	60	23	9	3	3	1	84	6	652
2018	Provides services to public	52	33	8	4	2	1	85	6	113
2018	Does not provide services to public	57	26	10	3	2	1	85	5	590
2017	Provides services to public	56	23	12	5	3	2	81	7	150
2017	Does not provide services to public	53	27	11	3	3	2	83	6	650

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	8	7	6	0	79	13	114
2019	Does not provide services to public	58	18	10	6	6	1	77	13	650
2018	Provides services to public	53	20	9	11	5	2	74	17	113
2018	Does not provide services to public	46	23	13	9	8	1	70	17	586
2017	Provides services to public	57	20	11	6	5	1	78	11	150
2017	Does not provide services to public	52	21	12	8	6	2	74	14	650

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	9	6	4	3	25	84	8	113
2019	Does not provide services to public	60	13	7	2	1	18	89	3	646
2018	Provides services to public	52	12	8	2	2	23	84	5	113
2018	Does not provide services to public	51	15	6	1	2	24	87	4	586
2017	Provides services to public	50	16	7	4	1	23	85	6	150
2017	Does not provide services to public	53	15	6	1	1	23	88	4	649

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	18	5	2	3	3	90	5	115
2019	Does not provide services to public	74	14	5	2	1	5	92	3	652
2018	Provides services to public	58	21	15	1	0	4	83	1	112
2018	Does not provide services to public	63	20	7	2	1	6	89	3	584
2017	Provides services to public	58	25	5	4	3	5	87	7	150
2017	Does not provide services to public	66	17	7	1	1	8	90	2	646

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	8	9	1	6	0	2	84	7	115
2019	Does not provide services to public	74	11	5	3	5	1	2	87	7	651
2018	Provides services to public	69	15	3	6	4	0	4	87	10	113
2018	Does not provide services to public	72	11	6	4	3	0	5	87	6	589
2017	Provides services to public	69	10	9	3	5	0	4	82	9	150
2017	Does not provide services to public	72	9	6	3	4	0	5	86	8	652

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	34	10	4	5	0	3	81	10	114
2019	Does not provide services to public	56	24	11	5	2	0	2	81	8	652
2018	Provides services to public	44	30	12	5	5	0	4	77	10	114
2018	Does not provide services to public	48	28	13	5	3	1	3	79	8	588
2017	Provides services to public	56	20	13	5	4	0	2	77	9	150
2017	Does not provide services to public	52	27	14	4	1	0	3	81	5	651

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	39	33	14	3	50	17	117
2019	Does not provide services to public	13	33	37	12	5	46	17	655
2018	Provides services to public	7	30	42	15	5	37	21	114
2018	Does not provide services to public	7	29	39	18	7	37	24	591
2017	Provides services to public	10	24	47	9	10	34	19	150
2017	Does not provide services to public	8	26	37	19	9	34	28	652

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	26	37	19	10	1	0	29	33	118
2019	Does not provide services to public	11	18	40	21	11	0	0	32	28	648
2018	Provides services to public	10	24	35	24	8	0	0	31	34	114
2018	Does not provide services to public	15	23	36	19	7	0	0	26	38	585
2017	Provides services to public	10	22	44	16	8	0	1	25	31	150
2017	Does not provide services to public	12	25	38	17	8	0	0	25	37	649

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	43	17	9	6	0	67	16	118
2019	Does not provide services to public	33	37	16	7	4	4	72	12	652
2018	Provides services to public	23	43	19	6	4	4	69	11	113
2018	Does not provide services to public	29	41	15	8	4	2	72	13	586
2017	Provides services to public	32	38	11	6	8	4	73	15	150
2017	Does not provide services to public	26	43	12	12	5	4	71	17	652

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	33	23	16	11	2	49	27	116
2019	Does not provide services to public	25	33	16	13	10	2	59	24	655
2018	Provides services to public	16	43	18	15	8	1	59	23	113
2018	Does not provide services to public	18	33	19	17	12	1	52	29	588
2017	Provides services to public	15	46	11	16	10	1	62	27	148
2017	Does not provide services to public	16	35	14	18	15	1	52	34	652

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	118
2019	Does not provide services to public	16	84	655
2017	Provides services to public	18	82	150
2017	Does not provide services to public	17	83	650
2014	Provides services to public	16	84	136
2014	Does not provide services to public	15	85	629

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	22
2019	Does not provide services to public	78	22	104
2017	Provides services to public	85	15	26
2017	Does not provide services to public	78	22	110
2014	Provides services to public	74	26	21
2014	Does not provide services to public	75	25	98

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	32	0	6	0	0	94	6	16
2019	Does not provide services to public	46	32	5	13	5	0	78	18	80
2017	Provides services to public	61	31	0	8	0	0	92	8	22
2017	Does not provide services to public	53	32	6	7	1	1	86	8	86
2014	Provides services to public	34	41	6	19	0	0	75	19	15
2014	Does not provide services to public	60	29	4	4	3	0	89	7	72

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	31	20	9	15	1	0	24	76	116
2019	Does not provide services to public	22	33	23	11	10	2	0	22	78	654
2018	Provides services to public	23	23	23	12	17	1	2	23	77	113
2018	Does not provide services to public	22	31	22	12	11	1	1	22	78	591
2017	Provides services to public	24	18	14	18	24	1	1	24	76	149
2017	Does not provide services to public	21	28	21	14	14	2	0	21	79	651

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	86
2019	Does not provide services to public	62	38	504

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	84
2019	Does not provide services to public	41	59	497
2018	Provides services to public	32	68	85
2018	Does not provide services to public	28	72	444

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	23	18	24	21	0	6	33	48	83
2019	Does not provide services to public	16	24	16	16	18	3	7	44	38	493
2018	Provides services to public	14	20	22	18	22	1	3	35	42	85
2018	Does not provide services to public	14	23	18	15	22	2	6	41	40	445
2017	Provides services to public	9	20	15	13	34	2	6	32	52	110
2017	Does not provide services to public	11	18	14	21	26	1	9	33	52	501

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	2	15	13	17	46	0	6	18	68	83
2019	Does not provide services to public	6	16	14	19	36	3	7	24	61	492
2018	Provides services to public	5	6	17	15	53	0	3	12	71	85
2018	Does not provide services to public	3	14	12	18	46	2	6	19	69	444
2017	Provides services to public	3	5	4	19	66	3	2	8	89	110
2017	Does not provide services to public	3	6	8	17	58	2	6	9	82	499

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	16	16	15	15	0	4	52	31	112
2019	Does not provide services to public	33	20	18	11	11	0	6	56	24	642
2018	Provides services to public	36	15	11	13	16	1	8	56	32	114
2018	Does not provide services to public	35	16	17	10	16	1	6	54	28	588

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Public Safety Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment