2019 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	68	32	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	46	31	16	3	4	77	8	26
2019	Communications or public affairs	26	65	0	0	9	91	9	12
2019	Administration and operations	40	51	0	8	0	92	8	27
2019	Human resources	57	39	4	0	0	96	0	26
2019	Financial management	41	48	4	8	0	89	8	50
2019	Information technology	70	25	0	0	5	95	5	17
2019	Internal audit	44	44	7	4	1	88	5	75
2019	Evaluation	57	28	6	9	0	85	9	14
2019	Project management	35	46	9	10	0	81	10	11
2019	Other services to the public	37	55	0	8	0	92	8	25
2019	None of the above	43	47	3	7	0	90	7	92
2017	Client contact centre	67	25	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	46	41	0	13	0	87	13	24
2017	Communications or public affairs	42	50	0	8	0	92	8	12
2017	Administration and operations	75	17	5	3	0	92	3	35
2017	Human resources	67	28	0	6	0	94	6	18
2017	Financial management	53	37	3	7	0	90	7	59
2017	Information technology	50	37	4	4	4	88	8	26
2017	Internal audit	49	44	6	0	1	92	1	77
2017	Evaluation	38	62	0	0	0	100	0	18
2017	Other services to the public	42	49	9	0	0	91	0	34
2017	None of the above	40	49	3	7	1	89	9	147
2014	Compliance, inspection and enforcement	55	35	3	6	0	90	6	23
2014	Communications or public affairs	50	36	0	14	0	86	14	22
2014	Administration and operations	54	43	0	2	0	98	2	42
2014	Human resources	52	33	0	5	10	85	15	19
2014	Financial management	72	25	3	0	0	97	0	56
2014	Information technology	41	45	3	7	3	87	10	29
2014	Internal audit	42	53	1	3	0	96	3	63
2014	Evaluation	48	48	0	5	0	95	5	21
2014	Other services to the public	46	53	2	0	0	98	0	47
2014	None of the above	54	43	1	2	1	96	2	126

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	24	0	24	0	0	0	76	24	13
2019	Compliance, inspection and enforcement	61	19	8	8	4	0	0	80	12	26
2019	Communications or public affairs	59	24	0	17	0	0	0	83	17	12
2019	Administration and operations	32	45	4	19	0	0	0	77	19	27
2019	Human resources	59	21	8	12	0	0	0	79	12	25
2019	Financial management	70	17	4	5	2	0	1	89	8	50
2019	Information technology	62	33	0	0	5	0	0	95	5	17
2019	Internal audit	57	21	12	5	5	0	0	78	11	75
2019	Evaluation	30	44	6	13	7	0	0	74	20	14
2019	Project management	63	18	10	0	9	0	0	81	9	11
2019	Other services to the public	45	33	11	8	4	0	0	78	11	25
2019	None of the above	57	28	3	12	1	0	0	85	13	92
2017	Client contact centre	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	71	20	9	0	0	0	0	91	0	25
2017	Communications or public affairs	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	51	32	9	5	3	0	0	83	8	35
2017	Human resources	61	28	11	0	0	0	0	89	0	18
2017	Financial management	71	21	0	8	0	0	0	92	8	59
2017	Information technology	53	31	4	0	12	0	0	84	12	26
2017	Internal audit	59	18	5	10	8	0	0	77	18	77
2017	Evaluation	65	19	0	11	0	5	0	88	12	18
2017	Other services to the public	64	23	3	9	0	0	0	88	9	34
2017	None of the above	50	26	8	11	5	0	0	76	16	147
2014	Compliance, inspection and enforcement	58	23	3	16	0	0	0	81	16	23
2014	Communications or public affairs	50	32	5	9	0	0	5	86	10	22
2014	Administration and operations	39	42	6	7	6	0	0	80	13	42
2014	Human resources	43	34	18	5	0	0	0	77	5	19
2014	Financial management	72	15	5	6	2	0	0	87	8	56
2014	Information technology	59	20	7	11	0	0	3	82	11	29
2014	Internal audit	56	29	5	7	3	0	0	85	10	63
2014	Evaluation	71	10	0	14	5	0	0	81	19	21
2014	Other services to the public	70	19	3	5	3	0	0	88	8	47
2014	None of the above	63	18	4	13	2	0	0	80	15	126

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	38	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	49	44	3	3	0	0	93	3	26
2019	Communications or public affairs	50	50	0	0	0	0	100	0	12
2019	Administration and operations	54	42	0	4	0	0	96	4	27
2019	Human resources	49	35	4	12	0	0	84	12	26
2019	Financial management	47	50	0	1	2	0	97	3	50
2019	Information technology	81	13	0	0	5	0	95	5	17
2019	Internal audit	59	33	1	4	3	0	92	7	75
2019	Evaluation	43	43	6	0	7	0	86	7	14
2019	Project management	35	56	9	0	0	0	91	0	11
2019	Other services to the public	43	34	17	3	3	0	77	6	25
2019	None of the above	66	23	6	4	1	0	88	5	92
2017	Client contact centre	67	33	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	57	32	4	8	0	0	88	8	25
2017	Communications or public affairs	58	33	8	0	0	0	92	0	12
2017	Administration and operations	57	20	8	9	5	0	78	14	35
2017	Human resources	67	17	11	6	0	0	83	6	18
2017	Financial management	67	28	2	3	0	0	95	3	59
2017	Information technology	58	19	4	16	4	0	77	20	26
2017	Internal audit	50	35	8	6	1	0	84	8	77
2017	Evaluation	55	29	0	11	0	5	89	11	18
2017	Other services to the public	65	33	0	3	0	0	97	3	34
2017	None of the above	48	39	5	6	1	0	87	8	147
2014	Compliance, inspection and enforcement	61	29	10	0	0	0	90	0	23
2014	Communications or public affairs	45	32	5	14	5	0	77	18	22
2014	Administration and operations	63	33	0	4	0	0	96	4	42
2014	Human resources	56	24	5	10	5	0	80	15	19
2014	Financial management	69	20	5	5	2	0	89	7	56
2014	Information technology	59	31	7	3	0	0	90	3	29
2014	Internal audit	51	40	4	1	4	0	90	5	63
2014	Evaluation	67	29	0	5	0	0	95	5	21
2014	Other services to the public	59	39	2	0	0	0	98	0	47
2014	None of the above	64	25	3	7	1	0	89	8	126

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	44	16	8	0	0	0	76	8	13
2019	Compliance, inspection and enforcement	34	44	0	9	13	0	0	78	22	26
2019	Communications or public affairs	32	50	0	17	0	0	0	83	17	12
2019	Administration and operations	32	60	0	8	0	0	0	92	8	27
2019	Human resources	42	43	8	8	0	0	0	84	8	26
2019	Financial management	34	40	20	6	0	0	0	74	6	50
2019	Information technology	44	45	5	0	5	0	0	90	5	17
2019	Internal audit	24	52	6	14	5	0	0	75	19	74
2019	Evaluation	27	52	14	7	0	0	0	79	7	14
2019	Project management	19	46	17	9	9	0	0	65	18	11
2019	Other services to the public	29	39	13	20	0	0	0	67	20	24
2019	None of the above	41	36	11	11	1	0	1	77	12	92
2018	Client contact centre	39	38	10	13	0	0	0	76	13	11
2018	Compliance, inspection and enforcement	41	46	4	4	0	4	0	91	5	22
2018	Communications or public affairs	0	89	0	11	0	0	0	89	11	10
2018	Administration and operations	43	43	0	14	0	0	0	86	14	36
2018	Human resources	36	45	9	4	6	0	0	81	10	26
2018	Financial management	51	40	2	5	2	0	0	91	7	62
2018	Information technology	28	58	3	11	0	0	0	86	11	26
2018	Internal audit	31	49	7	7	5	0	0	80	12	82
2018	Evaluation	0	73	21	6	0	0	0	73	6	14
2018	Other services to the public	52	32	5	11	0	0	0	83	11	35
2018	None of the above	36	50	8	5	1	0	0	86	6	101
2017	Client contact centre	50	50	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	36	52	4	4	4	0	0	88	8	25
2017	Communications or public affairs	33	50	8	8	0	0	0	83	8	12
2017	Administration and operations	28	52	3	11	6	0	0	80	17	35
2017	Human resources	39	33	6	17	6	0	0	72	22	18
2017	Financial management	61	31	3	5	0	0	0	92	5	59
2017	Information technology	39	26	7	16	11	0	0	66	27	26
2017	Internal audit	36	38	10	14	1	0	0	74	16	77
2017	Evaluation	33	55	6	5	0	0	0	88	5	18
2017	Other services to the public	42	44	6	9	0	0	0	86	9	34
2017	None of the above	40	41	5	11	3	0	0	81	14	147
2014	Compliance, inspection and enforcement	45	45	3	6	0	0	0	90	6	23
2014	Communications or public affairs	18	41	9	23	5	0	5	62	29	22
2014	Administration and operations	30	43	13	7	4	0	2	75	11	42
2014	Human resources	19	43	18	10	10	0	0	62	20	19
2014	Financial management	45	45	8	2	0	0	0	90	2	56
2014	Information technology	23	38	17	11	10	0	0	62	21	29
2014	Internal audit	29	41	11	18	1	0	0	70	19	63
2014	Evaluation	33	24	10	29	5	0	0	57	33	21
2014	Other services to the public	20	58	10	10	2	0	0	78	12	47
2014	None of the above	41	40	6	7	5	0	0	81	12	126

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	46	0	8	0	0	92	8	13
2019	Compliance, inspection and enforcement	56	31	9	0	4	0	87	4	25
2019	Communications or public affairs	68	15	17	0	0	0	83	0	12
2019	Administration and operations	50	38	0	12	0	0	88	12	27
2019	Human resources	80	16	0	4	0	0	96	4	26
2019	Financial management	60	30	6	0	5	0	90	5	49
2019	Information technology	67	27	0	0	5	0	95	5	17
2019	Internal audit	63	28	4	4	1	0	91	5	75
2019	Evaluation	34	59	6	0	0	0	94	0	14
2019	Project management	37	44	10	0	9	0	81	9	11
2019	Other services to the public	49	27	5	12	7	0	76	19	25
2019	None of the above	57	35	5	3	1	0	92	3	92
2017	Client contact centre	33	67	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	64	32	5	0	0	0	95	0	25
2017	Communications or public affairs	75	25	0	0	0	0	100	0	12
2017	Administration and operations	60	20	8	8	3	0	81	11	35
2017	Human resources	56	39	6	0	0	0	94	0	18
2017	Financial management	75	21	3	0	0	0	97	0	59
2017	Information technology	62	22	9	4	4	0	84	7	26
2017	Internal audit	56	35	5	4	0	0	91	4	77
2017	Evaluation	61	22	11	5	0	0	84	5	18
2017	Other services to the public	74	20	3	3	0	0	94	3	34
2017	None of the above	56	32	7	4	1	0	88	6	147
2014	Compliance, inspection and enforcement	55	39	6	0	0	0	94	0	23
2014	Communications or public affairs	45	41	0	9	5	0	86	14	22
2014	Administration and operations	48	45	4	2	0	0	93	2	42
2014	Human resources	71	14	10	5	0	0	85	5	19
2014	Financial management	59	33	7	2	0	0	92	2	56
2014	Information technology	59	34	4	0	0	3	96	0	29
2014	Internal audit	58	40	3	0	0	0	97	0	63
2014	Evaluation	76	19	5	0	0	0	95	0	21
2014	Other services to the public	61	22	10	7	0	0	83	7	47
2014	None of the above	51	41	3	5	0	0	92	5	126

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	78	8	8	0	0	0	6	91	0	13
2019	Compliance, inspection and enforcement	68	17	11	4	0	0	0	85	4	26
2019	Communications or public affairs	41	43	0	9	7	0	0	84	16	12
2019	Administration and operations	32	61	0	7	0	0	0	93	7	27
2019	Human resources	51	46	4	0	0	0	0	96	0	26
2019	Financial management	39	46	6	7	2	0	0	85	9	50
2019	Information technology	77	18	0	0	5	0	0	95	5	17
2019	Internal audit	40	39	5	9	7	0	0	80	15	74
2019	Evaluation	36	43	0	21	0	0	0	79	21	14
2019	Project management	19	43	10	19	9	0	0	62	28	11
2019	Other services to the public	47	23	18	7	5	0	0	70	11	25
2019	None of the above	45	34	10	7	2	0	1	80	9	92
2018	Client contact centre	58	7	17	10	0	0	8	70	11	11
2018	Compliance, inspection and enforcement	33	56	4	8	0	0	0	88	8	22
2018	Communications or public affairs	19	70	11	0	0	0	0	89	0	10
2018	Administration and operations	65	33	0	2	0	0	0	98	2	36
2018	Human resources	54	27	4	12	3	0	0	81	15	26
2018	Financial management	50	31	7	8	5	0	0	81	13	62
2018	Information technology	60	27	8	0	0	5	0	91	0	25
2018	Internal audit	36	42	5	12	5	0	0	79	17	82
2018	Evaluation	37	22	22	14	6	0	0	58	20	14
2018	Other services to the public	52	32	11	5	0	0	0	84	5	34
2018	None of the above	32	47	8	8	3	0	1	80	11	101
2017	Client contact centre	42	50	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	56	20	5	12	8	0	0	76	19	25
2017	Communications or public affairs	50	42	0	0	0	8	0	100	0	12
2017	Administration and operations	50	28	9	8	6	0	0	78	14	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	48	30	6	8	5	0	2	80	13	59
2017	Information technology	58	23	8	4	8	0	0	80	12	26
2017	Internal audit	31	39	8	17	5	0	0	70	22	77
2017	Evaluation	56	22	5	12	5	0	0	77	17	18
2017	Other services to the public	47	35	6	6	6	0	0	82	12	34
2017	None of the above	36	43	8	7	6	0	0	78	13	147
2014	Compliance, inspection and enforcement	52	42	6	0	0	0	0	94	0	23
2014	Communications or public affairs	32	32	9	14	14	0	0	64	27	22
2014	Administration and operations	56	26	11	6	0	0	0	83	6	42
2014	Human resources	49	33	13	5	0	0	0	82	5	19
2014	Financial management	37	45	7	8	3	0	0	82	11	56
2014	Information technology	69	17	10	0	3	0	0	86	3	29
2014	Internal audit	33	41	8	10	8	0	0	74	18	63
2014	Evaluation	38	38	5	10	10	0	0	76	19	21
2014	Other services to the public	34	46	14	7	0	0	0	80	7	47
2014	None of the above	43	36	6	10	5	0	0	78	15	126

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	46	6	0	0	94	0	13
2019	Compliance, inspection and enforcement	44	31	13	7	4	76	11	26
2019	Communications or public affairs	9	57	9	26	0	65	26	12
2019	Administration and operations	47	37	11	4	0	84	4	27
2019	Human resources	46	50	4	0	0	96	0	26
2019	Financial management	40	38	20	2	0	78	2	50
2019	Information technology	69	26	0	0	5	95	5	17
2019	Internal audit	31	44	10	9	5	75	14	75
2019	Evaluation	36	37	6	14	6	73	20	14
2019	Project management	28	54	0	0	18	82	18	11
2019	Other services to the public	24	56	9	7	5	79	11	25
2019	None of the above	44	38	12	4	3	82	6	92
2018	Client contact centre	48	25	27	0	0	73	0	11
2018	Compliance, inspection and enforcement	15	50	12	23	0	65	23	22
2018	Communications or public affairs	8	72	9	0	11	80	11	10
2018	Administration and operations	44	49	7	0	0	93	0	36
2018	Human resources	49	41	0	4	6	89	11	25
2018	Financial management	56	24	11	4	5	80	9	62
2018	Information technology	57	21	15	3	4	77	8	26
2018	Internal audit	32	49	12	6	1	81	7	82
2018	Evaluation	27	44	15	15	0	71	15	14
2018	Other services to the public	42	55	3	0	0	97	0	35
2018	None of the above	34	47	9	3	6	82	9	99
2017	Client contact centre	50	42	8	0	0	92	0	12
2017	Compliance, inspection and enforcement	35	53	8	4	0	88	4	25
2017	Communications or public affairs	25	42	8	25	0	67	25	12
2017	Administration and operations	34	46	6	6	8	80	14	35
2017	Human resources	44	44	6	6	0	89	6	18
2017	Financial management	46	45	2	7	0	91	7	58
2017	Information technology	34	43	19	0	4	77	4	26
2017	Internal audit	40	42	14	3	1	82	4	77
2017	Evaluation	56	33	5	5	0	89	5	18
2017	Other services to the public	44	41	9	6	0	85	6	34
2017	None of the above	39	46	7	3	5	85	8	147
2014	Compliance, inspection and enforcement	16	77	6	0	0	94	0	23
2014	Communications or public affairs	18	36	27	9	9	55	18	22
2014	Administration and operations	32	52	9	6	0	85	6	42
2014	Human resources	39	47	15	0	0	85	0	19
2014	Financial management	37	53	5	3	2	90	5	56
2014	Information technology	45	38	10	3	3	83	7	29
2014	Internal audit	33	53	11	1	1	86	3	63
2014	Evaluation	43	33	10	10	5	76	14	21
2014	Other services to the public	25	47	21	5	2	73	7	47
2014	None of the above	37	44	12	4	2	82	7	126

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	62	0	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	30	37	21	9	3	0	0	68	11	26
2019	Communications or public affairs	9	58	7	9	17	0	0	67	26	12
2019	Administration and operations	28	49	11	4	4	0	4	80	8	27
2019	Human resources	42	43	12	4	0	0	0	84	4	26
2019	Financial management	31	47	5	13	4	0	0	78	17	50
2019	Information technology	51	36	7	0	5	0	0	88	5	17
2019	Internal audit	21	42	14	13	11	0	0	63	23	75
2019	Evaluation	21	29	28	22	0	0	0	50	22	14
2019	Project management	28	38	16	9	9	0	0	66	18	11
2019	Other services to the public	26	47	14	3	5	5	0	77	8	25
2019	None of the above	26	39	18	14	2	0	0	66	16	92
2018	Client contact centre	39	51	10	0	0	0	0	90	0	11
2018	Compliance, inspection and enforcement	16	60	21	0	3	0	0	76	3	22
2018	Communications or public affairs	8	23	39	0	30	0	0	30	30	10
2018	Administration and operations	40	42	8	10	0	0	0	82	10	36
2018	Human resources	42	43	4	4	6	0	0	85	10	26
2018	Financial management	39	40	14	1	5	0	0	79	7	62
2018	Information technology	39	19	18	19	0	0	4	61	20	26
2018	Internal audit	19	45	16	16	3	1	0	64	20	82
2018	Evaluation	16	28	15	35	0	0	6	47	38	14
2018	Other services to the public	30	37	23	5	5	0	0	67	10	35
2018	None of the above	19	46	19	13	3	0	0	65	16	101
2017	Client contact centre	17	75	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	31	36	21	4	4	4	0	70	8	25
2017	Communications or public affairs	33	42	0	17	8	0	0	75	25	12
2017	Administration and operations	29	30	23	15	3	0	0	60	17	35
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	45	34	15	6	0	0	0	79	6	58
2017	Information technology	38	23	26	9	4	0	0	61	12	26
2017	Internal audit	27	35	18	13	8	0	0	62	21	77
2017	Evaluation	17	61	16	5	0	0	0	78	5	18
2017	Other services to the public	35	41	20	3	0	0	0	77	3	34
2017	None of the above	27	43	12	14	4	0	0	70	18	147
2014	Compliance, inspection and enforcement	29	42	16	13	0	0	0	71	13	23
2014	Communications or public affairs	27	36	14	18	5	0	0	64	23	22
2014	Administration and operations	30	48	6	11	4	0	0	78	15	42
2014	Human resources	24	53	13	5	5	0	0	77	10	19
2014	Financial management	30	41	16	8	3	0	0	72	12	56
2014	Information technology	48	21	18	7	7	0	0	69	14	29
2014	Internal audit	26	33	18	16	7	0	0	59	23	63
2014	Evaluation	29	38	14	19	0	0	0	67	19	21
2014	Other services to the public	20	34	32	12	2	0	0	54	14	47
2014	None of the above	24	37	16	18	3	2	0	62	22	126

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	62	0	6	0	94	6	13
2019	Compliance, inspection and enforcement	25	43	17	11	4	68	15	26
2019	Communications or public affairs	0	65	17	17	0	65	17	12
2019	Administration and operations	28	56	11	4	0	84	4	27
2019	Human resources	30	51	16	4	0	80	4	26
2019	Financial management	42	45	8	5	2	86	6	50
2019	Information technology	55	40	0	0	5	95	5	17
2019	Internal audit	38	31	11	17	3	70	20	75
2019	Evaluation	20	45	7	28	0	65	28	14
2019	Project management	19	37	26	9	9	56	18	11
2019	Other services to the public	12	74	5	5	5	86	10	24
2019	None of the above	30	53	6	8	2	83	10	91
2018	Client contact centre	39	34	27	0	0	73	0	11
2018	Compliance, inspection and enforcement	21	65	14	0	0	86	0	22
2018	Communications or public affairs	0	47	19	34	0	47	34	10
2018	Administration and operations	40	46	6	8	0	86	8	36
2018	Human resources	35	44	9	9	3	80	12	26
2018	Financial management	41	43	7	5	4	84	9	62
2018	Information technology	49	31	9	6	4	80	11	26
2018	Internal audit	32	44	18	4	2	76	6	82
2018	Evaluation	27	30	22	21	0	57	21	14
2018	Other services to the public	42	39	8	9	3	80	12	35
2018	None of the above	31	49	9	8	3	81	11	101
2017	Client contact centre	42	42	17	0	0	83	0	12
2017	Compliance, inspection and enforcement	50	32	13	4	0	83	4	25
2017	Communications or public affairs	33	50	8	8	0	83	8	12
2017	Administration and operations	26	48	20	3	3	74	6	35
2017	Human resources	33	56	6	6	0	89	6	18
2017	Financial management	49	43	8	0	0	92	0	58
2017	Information technology	19	47	15	12	8	66	20	26
2017	Internal audit	27	46	10	14	3	73	17	77
2017	Evaluation	39	44	11	5	0	84	5	18
2017	Other services to the public	32	56	6	6	0	88	6	34
2017	None of the above	37	47	9	4	3	84	7	147

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	59	41	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	44	36	9	11	0	0	0	80	11	26
2019	Communications or public affairs	26	48	17	9	0	0	0	74	9	12
2019	Administration and operations	36	56	0	8	0	0	0	92	8	27
2019	Human resources	72	20	8	0	0	0	0	92	0	26
2019	Financial management	61	35	4	0	0	0	0	96	0	50
2019	Information technology	67	28	0	0	5	0	0	95	5	17
2019	Internal audit	58	31	5	4	2	0	0	89	6	75
2019	Evaluation	34	51	14	0	0	0	0	86	0	14
2019	Project management	44	37	0	10	9	0	0	81	19	11
2019	Other services to the public	26	71	4	0	0	0	0	96	0	25
2019	None of the above	59	32	3	5	1	0	0	91	6	92
2018	Client contact centre	53	47	0	0	0	0	0	100	0	10
2018	Compliance, inspection and enforcement	48	48	4	0	0	0	0	96	0	22
2018	Communications or public affairs	41	49	0	10	0	0	0	90	10	11
2018	Administration and operations	60	34	0	6	0	0	0	94	6	36
2018	Human resources	62	35	3	0	0	0	0	97	0	26
2018	Financial management	69	24	2	1	4	0	0	93	5	62
2018	Information technology	72	24	0	4	0	0	0	96	4	27
2018	Internal audit	65	31	3	1	0	0	0	96	1	82
2018	Evaluation	46	54	0	0	0	0	0	100	0	13
2018	Other services to the public	49	42	6	3	0	0	0	91	3	35
2018	None of the above	54	34	10	1	1	0	0	88	2	101
2017	Client contact centre	33	50	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	59	36	5	0	0	0	0	95	0	25
2017	Communications or public affairs	50	42	0	8	0	0	0	92	8	12
2017	Administration and operations	46	37	12	0	3	3	0	85	3	35
2017	Human resources	61	33	0	0	0	0	6	100	0	18
2017	Financial management	70	27	2	2	0	0	0	97	2	58
2017	Information technology	36	41	15	0	8	0	0	77	8	26
2017	Internal audit	46	45	1	8	0	0	0	91	8	77
2017	Evaluation	61	39	0	0	0	0	0	100	0	18
2017	Other services to the public	65	32	3	0	0	0	0	97	0	34
2017	None of the above	58	31	6	3	3	0	0	88	5	147
2014	Compliance, inspection and enforcement	52	45	3	0	0	0	0	97	0	23
2014	Communications or public affairs	50	36	5	9	0	0	0	86	9	22
2014	Administration and operations	49	38	9	2	2	0	0	87	4	42
2014	Human resources	67	28	5	0	0	0	0	95	0	19
2014	Financial management	52	38	6	2	2	0	0	90	3	56
2014	Information technology	52	28	10	7	3	0	0	79	10	29
2014	Internal audit	59	40	1	0	0	0	0	99	0	63
2014	Evaluation	67	24	5	5	0	0	0	90	5	21
2014	Other services to the public	41	54	3	0	2	0	0	95	2	47
2014	None of the above	52	39	6	3	1	0	0	91	4	126

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	40	14	0	0	0	86	0	13
2019	Compliance, inspection and enforcement	37	35	17	4	7	0	71	11	26
2019	Communications or public affairs	17	41	24	17	0	0	58	17	12
2019	Administration and operations	37	39	12	12	0	0	76	12	26
2019	Human resources	61	28	12	0	0	0	88	0	26
2019	Financial management	41	39	11	7	2	0	81	8	50
2019	Information technology	62	33	0	0	5	0	95	5	17
2019	Internal audit	33	35	11	8	13	0	69	20	75
2019	Evaluation	13	44	6	31	6	0	57	37	14
2019	Project management	19	53	0	19	9	0	72	28	11
2019	Other services to the public	21	52	12	11	5	0	73	15	25
2019	None of the above	32	44	12	11	2	0	76	12	92
2018	Client contact centre	28	44	27	0	0	0	73	0	11
2018	Compliance, inspection and enforcement	39	44	5	3	4	4	87	7	22
2018	Communications or public affairs	7	38	18	21	17	0	44	38	11
2018	Administration and operations	43	44	8	5	0	0	86	5	35
2018	Human resources	54	36	4	3	3	0	90	6	26
2018	Financial management	50	32	12	3	3	0	82	7	62
2018	Information technology	42	45	6	4	3	0	87	7	27
2018	Internal audit	27	40	17	12	3	0	67	16	82
2018	Evaluation	30	31	22	16	0	0	62	16	13
2018	Other services to the public	30	54	11	6	0	0	84	6	35
2018	None of the above	23	50	14	11	2	0	73	13	101
2017	Client contact centre	50	33	17	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	28	51	9	8	4	0	79	12	24
2017	Communications or public affairs	42	25	8	17	8	0	67	25	12
2017	Administration and operations	32	39	12	12	5	0	71	17	35
2017	Human resources	67	28	0	6	0	0	94	6	18
2017	Financial management	46	42	7	5	0	0	88	5	58
2017	Information technology	34	31	26	0	8	0	66	8	26
2017	Internal audit	37	32	15	13	3	0	69	15	77
2017	Evaluation	45	44	5	5	0	0	89	5	18
2017	Other services to the public	39	40	18	3	0	0	79	3	33
2017	None of the above	34	43	10	7	6	0	77	13	147

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	46	8	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	42	30	20	4	4	0	71	9	26
2019	Communications or public affairs	33	50	17	0	0	0	83	0	12
2019	Administration and operations	51	49	0	0	0	0	100	0	27
2019	Human resources	49	43	8	0	0	0	92	0	26
2019	Financial management	51	43	6	0	0	0	94	0	50
2019	Information technology	73	22	0	0	5	0	95	5	17
2019	Internal audit	46	34	14	2	4	0	80	6	75
2019	Evaluation	39	40	8	13	0	0	79	13	13
2019	Project management	19	63	9	0	9	0	82	9	11
2019	Other services to the public	46	39	11	4	0	0	85	4	24
2019	None of the above	54	30	12	2	2	0	84	4	90
2018	Client contact centre	45	34	21	0	0	0	79	0	11
2018	Compliance, inspection and enforcement	41	38	16	5	0	0	79	5	21
2018	Communications or public affairs	17	52	21	0	10	0	69	10	11
2018	Administration and operations	66	34	0	0	0	0	100	0	35
2018	Human resources	57	37	3	3	0	0	94	3	26
2018	Financial management	68	20	6	6	0	0	88	6	61
2018	Information technology	72	17	0	7	4	0	88	12	26
2018	Internal audit	42	45	11	0	1	0	88	1	82
2018	Evaluation	34	41	25	0	0	0	75	0	12
2018	Other services to the public	36	53	11	0	0	0	89	0	35
2018	None of the above	50	37	7	4	3	0	87	7	101
2017	Client contact centre	42	58	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	55	37	0	4	4	0	92	8	25
2017	Communications or public affairs	58	33	8	0	0	0	92	0	12
2017	Administration and operations	52	31	12	5	0	0	83	5	35
2017	Human resources	61	33	6	0	0	0	94	0	18
2017	Financial management	59	36	3	2	0	0	95	2	59
2017	Information technology	67	18	11	0	4	0	85	4	26
2017	Internal audit	50	36	10	4	0	0	86	4	77
2017	Evaluation	50	50	0	0	0	0	100	0	18
2017	Other services to the public	59	38	3	0	0	0	97	0	34
2017	None of the above	51	37	5	5	1	0	88	6	146
2014	Compliance, inspection and enforcement	65	29	6	0	0	0	94	0	23
2014	Communications or public affairs	55	23	23	0	0	0	77	0	22
2014	Administration and operations	74	20	4	2	0	0	93	2	42
2014	Human resources	86	9	5	0	0	0	95	0	19
2014	Financial management	67	23	5	3	0	2	92	3	56
2014	Information technology	66	28	3	0	3	0	93	3	29
2014	Internal audit	66	30	3	1	0	0	96	1	63
2014	Evaluation	67	29	0	5	0	0	95	5	21
2014	Other services to the public	46	41	12	0	2	0	86	2	47
2014	None of the above	64	28	5	2	1	0	92	2	126

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	59	9	9	0	0	83	9	12
2019	Compliance, inspection and enforcement	31	40	17	11	0	0	71	11	26
2019	Communications or public affairs	28	45	17	9	0	0	73	9	11
2019	Administration and operations	13	64	4	19	0	0	77	19	27
2019	Human resources	53	43	4	0	0	0	96	0	26
2019	Financial management	43	40	11	6	0	0	83	6	50
2019	Information technology	76	19	0	0	5	0	95	5	17
2019	Internal audit	36	32	10	14	8	0	68	22	74
2019	Evaluation	13	47	14	21	6	0	60	27	14
2019	Project management	28	44	0	19	9	0	72	28	11
2019	Other services to the public	25	60	8	3	5	0	85	8	25
2019	None of the above	37	39	14	6	4	0	76	10	89
2018	Client contact centre	18	44	38	0	0	0	62	0	11
2018	Compliance, inspection and enforcement	36	47	9	4	4	0	83	8	22
2018	Communications or public affairs	15	48	17	21	0	0	62	21	11
2018	Administration and operations	41	37	11	11	0	0	77	11	36
2018	Human resources	46	42	9	0	3	0	89	3	26
2018	Financial management	42	45	8	3	2	0	87	5	62
2018	Information technology	55	30	0	11	4	0	85	15	27
2018	Internal audit	39	37	12	11	1	0	76	12	82
2018	Evaluation	30	30	24	16	0	0	61	16	13
2018	Other services to the public	33	50	6	11	0	0	83	11	35
2018	None of the above	26	50	12	10	2	0	77	12	100
2017	Client contact centre	25	67	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	47	39	9	4	0	0	87	4	25
2017	Communications or public affairs	42	50	8	0	0	0	92	0	12
2017	Administration and operations	37	37	3	17	6	0	74	23	35
2017	Human resources	56	33	0	11	0	0	89	11	18
2017	Financial management	52	38	6	2	2	0	91	3	59
2017	Information technology	55	15	19	4	8	0	69	12	26
2017	Internal audit	36	46	8	8	3	0	82	10	77
2017	Evaluation	45	44	5	5	0	0	89	5	18
2017	Other services to the public	44	41	9	6	0	0	85	6	34
2017	None of the above	37	37	11	11	3	1	75	14	146
2014	Compliance, inspection and enforcement	32	32	19	16	0	0	65	16	23
2014	Communications or public affairs	14	36	18	18	14	0	50	32	22
2014	Administration and operations	19	49	18	7	7	0	68	14	41
2014	Human resources	49	28	13	5	5	0	77	10	19
2014	Financial management	44	43	7	3	3	0	87	6	56
2014	Information technology	35	28	27	7	3	0	63	10	29
2014	Internal audit	41	44	4	10	1	0	85	11	63
2014	Evaluation	24	43	19	10	5	0	67	14	21
2014	Other services to the public	13	58	20	7	2	0	71	8	47
2014	None of the above	25	41	15	13	5	0	66	18	126

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	30	6	8	0	0	86	8	13
2019	Compliance, inspection and enforcement	36	40	13	9	3	0	76	11	26
2019	Communications or public affairs	26	50	16	9	0	0	76	9	12
2019	Administration and operations	36	38	16	7	4	0	73	11	27
2019	Human resources	53	36	4	8	0	0	88	8	26
2019	Financial management	51	36	9	2	2	0	87	4	50
2019	Information technology	80	15	0	0	5	0	95	5	17
2019	Internal audit	34	26	16	10	13	0	61	23	75
2019	Evaluation	20	53	27	0	0	0	73	0	14
2019	Project management	28	44	9	10	9	0	72	19	11
2019	Other services to the public	29	44	18	4	5	0	73	8	25
2019	None of the above	41	39	8	9	3	0	80	12	92
2018	Client contact centre	18	55	27	0	0	0	73	0	11
2018	Compliance, inspection and enforcement	46	45	4	0	4	0	92	4	22
2018	Communications or public affairs	18	38	21	17	7	0	56	24	11
2018	Administration and operations	44	49	2	5	0	0	93	5	36
2018	Human resources	46	35	9	8	3	0	81	10	26
2018	Financial management	49	40	8	0	4	0	89	4	62
2018	Information technology	40	35	6	5	10	4	78	16	27
2018	Internal audit	27	43	17	8	6	0	69	14	80
2018	Evaluation	16	58	10	8	8	0	74	16	11
2018	Other services to the public	36	32	21	8	2	0	68	10	35
2018	None of the above	30	42	16	10	2	0	72	12	101
2017	Client contact centre	25	67	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	36	36	16	12	0	0	72	12	25
2017	Communications or public affairs	58	33	0	8	0	0	92	8	12
2017	Administration and operations	40	38	8	12	3	0	77	15	35
2017	Human resources	67	22	6	6	0	0	89	6	18
2017	Financial management	55	36	7	0	2	0	91	2	59
2017	Information technology	50	11	19	8	12	0	61	20	26
2017	Internal audit	32	45	11	10	3	0	76	13	77
2017	Evaluation	39	38	5	12	5	0	78	17	18
2017	Other services to the public	45	39	15	0	0	0	85	0	33
2017	None of the above	31	43	12	8	5	0	74	14	146
2014	Compliance, inspection and enforcement	42	42	6	6	3	0	84	10	23
2014	Communications or public affairs	18	50	9	14	9	0	68	23	22
2014	Administration and operations	39	43	9	4	4	0	82	9	42
2014	Human resources	57	28	10	0	5	0	85	5	19
2014	Financial management	41	43	7	7	3	0	83	10	56
2014	Information technology	41	35	10	7	7	0	76	13	29
2014	Internal audit	36	37	12	14	1	0	73	15	63
2014	Evaluation	38	24	19	14	5	0	62	19	21
2014	Other services to the public	22	56	12	8	2	0	78	10	47
2014	None of the above	34	39	11	13	4	0	73	17	126

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	46	8	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	37	38	9	11	4	0	76	16	26
2019	Communications or public affairs	17	67	16	0	0	0	84	0	12
2019	Administration and operations	40	45	8	8	0	0	84	8	27
2019	Human resources	46	43	8	4	0	0	88	4	26
2019	Financial management	50	33	13	5	0	0	82	5	49
2019	Information technology	67	27	0	0	5	0	95	5	17
2019	Internal audit	27	46	19	1	7	0	72	9	75
2019	Evaluation	27	46	0	19	0	7	79	21	14
2019	Project management	28	44	10	9	9	0	72	18	11
2019	Other services to the public	20	65	7	3	5	0	85	8	25
2019	None of the above	37	44	10	6	3	0	82	9	89
2018	Client contact centre	31	45	24	0	0	0	76	0	11
2018	Compliance, inspection and enforcement	29	63	0	4	4	0	92	8	22
2018	Communications or public affairs	10	45	10	24	10	0	56	34	11
2018	Administration and operations	47	47	3	3	0	0	94	3	36
2018	Human resources	49	32	13	3	3	0	81	6	26
2018	Financial management	50	34	10	3	2	0	84	5	62
2018	Information technology	39	42	12	3	4	0	81	7	27
2018	Internal audit	35	36	17	10	1	1	71	11	81
2018	Evaluation	21	48	30	0	0	0	70	0	13
2018	Other services to the public	36	44	3	14	0	3	83	14	35
2018	None of the above	30	45	14	9	2	0	75	11	101
2017	Client contact centre	25	75	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	44	48	5	4	0	0	92	4	25
2017	Communications or public affairs	58	17	8	17	0	0	75	17	12
2017	Administration and operations	46	34	2	15	3	0	80	17	35
2017	Human resources	39	50	11	0	0	0	89	0	18
2017	Financial management	59	33	5	0	3	0	92	3	59
2017	Information technology	39	37	12	8	4	0	77	12	26
2017	Internal audit	33	45	13	8	1	0	78	9	77
2017	Evaluation	34	61	5	0	0	0	95	0	18
2017	Other services to the public	38	41	18	0	0	3	82	0	34
2017	None of the above	36	40	11	6	5	1	78	11	146
2014	Compliance, inspection and enforcement	52	42	6	0	0	0	94	0	23
2014	Communications or public affairs	32	41	9	9	9	0	73	18	22
2014	Administration and operations	37	48	9	0	7	0	85	7	42
2014	Human resources	52	38	5	0	5	0	90	5	19
2014	Financial management	54	31	7	2	2	5	90	3	56
2014	Information technology	55	24	10	7	3	0	79	10	29
2014	Internal audit	41	37	14	4	1	3	80	6	63
2014	Evaluation	48	24	14	14	0	0	71	14	21
2014	Other services to the public	30	56	7	7	0	0	86	7	47
2014	None of the above	43	39	12	2	2	2	84	4	126

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	52	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	41	34	21	0	4	0	75	4	26
2019	Communications or public affairs	17	57	26	0	0	0	74	0	12
2019	Administration and operations	51	34	16	0	0	0	84	0	27
2019	Human resources	53	39	8	0	0	0	92	0	26
2019	Financial management	46	40	10	5	0	0	86	5	50
2019	Information technology	74	20	0	0	5	0	95	5	17
2019	Internal audit	30	49	9	9	2	0	79	12	75
2019	Evaluation	51	30	12	7	0	0	81	7	14
2019	Project management	19	53	10	9	9	0	72	18	11
2019	Other services to the public	34	49	5	4	8	0	83	12	24
2019	None of the above	44	41	8	5	2	0	86	6	92
2018	Client contact centre	41	32	10	17	0	0	73	17	11
2018	Compliance, inspection and enforcement	28	46	15	8	4	0	74	12	22
2018	Communications or public affairs	17	56	17	10	0	0	73	10	11
2018	Administration and operations	56	41	3	0	0	0	97	0	36
2018	Human resources	62	28	4	0	6	0	90	6	26
2018	Financial management	58	25	8	7	2	0	83	9	62
2018	Information technology	63	30	3	4	0	0	93	4	27
2018	Internal audit	37	47	7	7	2	0	83	10	82
2018	Evaluation	39	23	16	23	0	0	62	23	13
2018	Other services to the public	39	53	9	0	0	0	91	0	35
2018	None of the above	38	43	11	4	4	0	81	8	101
2017	Client contact centre	33	58	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	43	45	8	4	0	0	88	4	25
2017	Communications or public affairs	42	42	17	0	0	0	83	0	12
2017	Administration and operations	44	36	6	9	5	0	80	14	35
2017	Human resources	56	33	6	6	0	0	89	6	18
2017	Financial management	52	38	2	5	3	0	90	8	59
2017	Information technology	51	19	22	4	4	0	70	8	26
2017	Internal audit	36	45	10	8	1	0	81	9	77
2017	Evaluation	51	44	5	0	0	0	95	0	18
2017	Other services to the public	47	47	6	0	0	0	94	0	34
2017	None of the above	40	44	7	4	4	1	85	8	145
2014	Compliance, inspection and enforcement	45	52	3	0	0	0	97	0	23
2014	Communications or public affairs	32	32	23	5	9	0	64	14	22
2014	Administration and operations	46	48	2	2	2	0	94	4	42
2014	Human resources	62	28	10	0	0	0	90	0	19
2014	Financial management	54	30	10	5	2	0	84	7	56
2014	Information technology	52	31	10	0	7	0	83	7	29
2014	Internal audit	49	38	4	5	3	0	88	8	63
2014	Evaluation	52	29	10	5	5	0	81	10	21
2014	Other services to the public	32	47	10	9	2	0	79	10	47
2014	None of the above	47	40	8	4	2	0	87	5	126

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	44	48	8	0	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	17	53	13	13	4	0	0	69	17	26
2019	Communications or public affairs	35	6	26	17	16	0	0	41	33	12
2019	Administration and operations	34	56	4	7	0	0	0	90	7	27
2019	Human resources	25	20	32	19	4	0	0	44	24	25
2019	Financial management	35	28	22	8	7	0	0	63	15	50
2019	Information technology	41	26	21	5	7	0	0	67	12	17
2019	Internal audit	34	37	18	11	0	0	0	70	11	73
2019	Evaluation	42	35	24	0	0	0	0	76	0	14
2019	Project management	28	46	17	9	0	0	0	74	9	11
2019	Other services to the public	25	49	19	0	8	0	0	74	8	25
2019	None of the above	31	39	19	10	2	0	0	69	12	92
2018	Client contact centre	52	41	0	7	0	0	0	93	7	11
2018	Compliance, inspection and enforcement	20	47	20	3	4	4	0	71	8	22
2018	Communications or public affairs	18	41	31	10	0	0	0	59	10	11
2018	Administration and operations	62	32	6	0	0	0	0	94	0	35
2018	Human resources	10	26	28	32	3	0	0	36	35	26
2018	Financial management	22	35	27	11	5	0	0	57	16	62
2018	Information technology	39	41	15	0	0	0	4	84	0	27
2018	Internal audit	26	33	24	15	2	0	0	59	17	82
2018	Evaluation	36	38	7	12	7	0	0	73	20	14
2018	Other services to the public	17	50	25	5	3	0	0	67	8	35
2018	None of the above	20	44	22	12	2	0	0	64	14	101
2017	Client contact centre	67	25	0	8	0	0	0	92	8	12
2017	Compliance, inspection and enforcement	15	40	28	16	0	0	0	55	16	25
2017	Communications or public affairs	33	50	8	8	0	0	0	83	8	12
2017	Administration and operations	38	41	11	8	2	0	0	79	10	35
2017	Human resources	6	39	0	50	6	0	0	44	56	18
2017	Financial management	22	42	24	8	3	0	0	64	12	59
2017	Information technology	44	38	11	7	0	0	0	82	7	26
2017	Internal audit	20	36	33	8	3	0	0	56	11	77
2017	Evaluation	22	44	23	5	6	0	0	65	12	18
2017	Other services to the public	15	62	17	6	0	0	0	77	6	34
2017	None of the above	24	37	24	12	3	1	0	62	15	147
2014	Compliance, inspection and enforcement	19	45	16	19	0	0	0	65	19	23
2014	Communications or public affairs	36	32	23	9	0	0	0	68	9	22
2014	Administration and operations	52	37	8	2	0	0	0	90	2	42
2014	Human resources	20	43	32	5	0	0	0	63	5	19
2014	Financial management	29	46	10	11	3	0	0	75	15	56
2014	Information technology	25	44	21	7	0	3	0	71	7	29
2014	Internal audit	29	36	25	3	8	0	0	64	11	63
2014	Evaluation	14	52	14	10	10	0	0	67	19	21
2014	Other services to the public	13	51	32	3	0	0	0	64	3	47
2014	None of the above	15	57	17	7	6	0	0	71	12	126

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	54	32	14	0	0	0	14	54	13
2019	Compliance, inspection and enforcement	6	11	39	28	16	0	0	44	17	26
2019	Communications or public affairs	9	32	42	17	0	0	0	17	41	12
2019	Administration and operations	16	18	38	24	4	0	0	28	34	27
2019	Human resources	16	34	28	15	8	0	0	23	49	26
2019	Financial management	3	19	28	44	7	0	0	50	22	49
2019	Information technology	5	25	28	19	18	0	5	38	31	17
2019	Internal audit	10	26	33	21	11	0	0	31	36	73
2019	Evaluation	33	21	24	9	14	0	0	23	54	14
2019	Project management	19	34	19	18	10	0	0	28	53	11
2019	Other services to the public	4	27	22	39	5	0	3	45	32	25
2019	None of the above	2	17	32	35	13	1	0	49	19	92
2018	Client contact centre	7	10	38	45	0	0	0	45	17	11
2018	Compliance, inspection and enforcement	4	19	38	35	4	0	0	39	23	22
2018	Communications or public affairs	0	41	32	17	10	0	0	27	41	11
2018	Administration and operations	6	17	37	23	18	0	0	41	23	35
2018	Human resources	9	31	49	12	0	0	0	12	39	26
2018	Financial management	5	12	37	34	12	0	0	46	17	62
2018	Information technology	10	11	47	20	4	4	3	26	23	27
2018	Internal audit	5	26	32	25	12	0	0	37	31	82
2018	Evaluation	6	31	27	29	0	0	6	31	40	14
2018	Other services to the public	11	9	42	30	9	0	0	39	20	35
2018	None of the above	3	21	40	23	13	0	0	36	24	100
2017	Client contact centre	0	17	67	0	8	0	8	9	18	12
2017	Compliance, inspection and enforcement	9	20	27	25	15	0	4	42	30	25
2017	Communications or public affairs	8	33	25	17	8	0	8	27	46	12
2017	Administration and operations	12	28	23	20	14	0	3	35	41	35
2017	Human resources	0	44	33	17	0	0	6	18	47	18
2017	Financial management	3	5	37	33	19	0	3	53	8	59
2017	Information technology	19	22	43	15	0	0	0	15	42	26
2017	Internal audit	4	21	38	27	8	0	3	36	25	77
2017	Evaluation	6	23	30	35	6	0	0	40	29	17
2017	Other services to the public	0	15	41	29	15	0	0	44	15	34
2017	None of the above	6	12	42	26	11	1	3	39	18	147
2014	Compliance, inspection and enforcement	0	13	29	52	6	0	0	58	13	23
2014	Communications or public affairs	14	38	19	19	10	0	0	29	52	21
2014	Administration and operations	4	13	37	29	17	0	0	46	18	42
2014	Human resources	0	29	28	38	0	0	5	40	30	19
2014	Financial management	3	8	27	32	23	0	6	59	12	56
2014	Information technology	7	27	46	14	7	0	0	21	34	29
2014	Internal audit	0	21	38	30	11	0	0	41	21	63
2014	Evaluation	0	33	29	24	14	0	0	38	33	21
2014	Other services to the public	0	17	29	42	7	5	0	52	18	47
2014	None of the above	5	14	40	26	11	1	4	38	20	126

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	0	48	32	20	0	0	52	0	13
2019	Compliance, inspection and enforcement	19	8	29	20	24	0	0	45	26	26
2019	Communications or public affairs	9	24	33	26	9	0	0	35	32	12
2019	Administration and operations	8	15	40	25	11	0	0	36	23	27
2019	Human resources	4	8	46	12	31	0	0	43	12	26
2019	Financial management	11	13	23	40	11	0	2	51	25	50
2019	Information technology	0	5	20	41	28	5	0	73	6	17
2019	Internal audit	8	27	29	19	16	0	0	36	35	74
2019	Evaluation	6	48	16	22	0	7	0	23	59	14
2019	Project management	19	9	16	46	10	0	0	56	28	11
2019	Other services to the public	5	25	37	18	13	0	3	32	30	24
2019	None of the above	3	23	24	27	21	0	2	49	27	92
2018	Client contact centre	0	0	30	31	28	0	10	66	0	11
2018	Compliance, inspection and enforcement	5	12	15	50	19	0	0	69	16	21
2018	Communications or public affairs	0	31	21	49	0	0	0	49	31	11
2018	Administration and operations	3	8	18	39	26	6	0	69	12	35
2018	Human resources	4	10	32	30	24	0	0	54	15	26
2018	Financial management	2	10	20	42	27	0	0	69	11	62
2018	Information technology	4	15	22	37	14	4	3	55	21	27
2018	Internal audit	2	21	32	26	17	0	1	44	24	82
2018	Evaluation	14	22	45	6	7	0	6	14	38	14
2018	Other services to the public	2	8	25	47	18	0	0	64	11	35
2018	None of the above	4	18	20	37	19	1	2	57	22	98
2017	Client contact centre	0	0	17	50	25	0	8	82	0	12
2017	Compliance, inspection and enforcement	4	21	16	28	27	0	4	57	26	25
2017	Communications or public affairs	8	8	25	8	25	8	17	44	22	12
2017	Administration and operations	3	8	22	38	26	0	3	66	11	35
2017	Human resources	0	6	28	22	33	0	11	63	6	18
2017	Financial management	0	3	14	42	35	0	7	82	3	59
2017	Information technology	8	4	19	38	28	0	4	68	12	26
2017	Internal audit	6	10	23	40	17	1	1	59	17	77
2017	Evaluation	6	6	47	11	30	0	0	41	12	17
2017	Other services to the public	0	12	15	29	42	0	3	73	12	34
2017	None of the above	3	10	23	34	27	1	3	63	13	147
2014	Compliance, inspection and enforcement	3	0	16	52	26	0	3	80	3	23
2014	Communications or public affairs	10	24	38	19	10	0	0	29	33	21
2014	Administration and operations	0	7	23	34	31	2	2	68	8	40
2014	Human resources	10	10	19	20	37	0	5	60	21	19
2014	Financial management	2	5	18	37	30	0	8	73	7	56
2014	Information technology	3	7	17	45	28	0	0	73	10	29
2014	Internal audit	0	11	29	42	16	0	1	60	11	63
2014	Evaluation	5	19	24	29	24	0	0	52	24	21
2014	Other services to the public	0	3	27	49	19	0	2	69	3	47
2014	None of the above	4	9	21	39	22	1	3	64	14	125

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	8	30	24	22	0	0	46	24	13
2019	Compliance, inspection and enforcement	3	11	41	17	20	3	4	40	15	26
2019	Communications or public affairs	15	17	50	9	9	0	0	17	32	12
2019	Administration and operations	15	34	33	18	0	0	0	18	49	27
2019	Human resources	8	11	32	31	19	0	0	49	19	26
2019	Financial management	5	5	45	26	15	2	2	43	10	50
2019	Information technology	5	0	34	50	5	5	0	59	6	17
2019	Internal audit	11	19	29	30	10	0	1	40	30	74
2019	Evaluation	26	29	18	27	0	0	0	27	55	14
2019	Project management	28	16	37	9	10	0	0	19	44	11
2019	Other services to the public	0	17	32	33	9	0	8	46	19	25
2019	None of the above	3	12	42	23	15	5	0	39	16	92
2018	Client contact centre	10	20	39	31	0	0	0	31	30	11
2018	Compliance, inspection and enforcement	12	20	31	33	0	4	0	34	33	22
2018	Communications or public affairs	31	32	38	0	0	0	0	0	62	11
2018	Administration and operations	12	5	47	24	8	0	3	33	18	34
2018	Human resources	9	22	16	35	19	0	0	54	30	26
2018	Financial management	2	11	42	24	20	0	2	45	13	62
2018	Information technology	13	17	31	16	11	8	3	31	34	27
2018	Internal audit	6	18	38	24	13	0	1	37	24	82
2018	Evaluation	14	30	31	25	0	0	0	25	44	13
2018	Other services to the public	4	5	43	35	12	0	0	47	10	35
2018	None of the above	6	23	28	23	20	0	0	43	29	99
2017	Client contact centre	0	33	50	8	8	0	0	17	33	12
2017	Compliance, inspection and enforcement	8	25	35	16	12	0	4	29	35	25
2017	Communications or public affairs	17	25	33	17	0	0	8	18	46	12
2017	Administration and operations	17	40	17	14	11	0	0	25	58	35
2017	Human resources	0	11	39	17	33	0	0	50	11	18
2017	Financial management	0	12	34	29	22	2	2	53	12	58
2017	Information technology	20	26	23	20	8	0	4	29	47	26
2017	Internal audit	9	28	34	22	4	0	3	26	39	77
2017	Evaluation	17	11	44	22	5	0	0	28	28	18
2017	Other services to the public	3	14	27	29	24	0	3	54	18	34
2017	None of the above	10	16	34	25	12	1	3	39	27	146
2014	Compliance, inspection and enforcement	10	6	42	26	13	0	3	40	17	23
2014	Communications or public affairs	19	19	43	10	10	0	0	19	38	21
2014	Administration and operations	4	18	34	24	19	0	0	44	22	42
2014	Human resources	5	5	38	38	9	0	5	50	10	19
2014	Financial management	10	18	27	27	14	0	5	42	29	56
2014	Information technology	7	14	34	35	10	0	0	46	21	29
2014	Internal audit	8	33	37	14	8	0	0	22	41	63
2014	Evaluation	19	24	24	29	5	0	0	33	43	21
2014	Other services to the public	2	13	51	24	10	0	0	34	15	47
2014	None of the above	11	17	33	25	12	0	2	38	29	126

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	16	48	22	14	0	0	36	16	13
2019	Compliance, inspection and enforcement	4	13	28	35	16	3	0	54	18	26
2019	Communications or public affairs	0	43	39	0	17	0	0	17	43	12
2019	Administration and operations	0	16	34	47	4	0	0	51	16	27
2019	Human resources	0	23	31	39	8	0	0	47	23	26
2019	Financial management	3	14	37	33	12	0	0	46	18	50
2019	Information technology	5	7	27	45	10	5	0	58	13	17
2019	Internal audit	5	19	38	30	8	0	0	38	24	74
2019	Evaluation	0	14	33	48	6	0	0	54	14	14
2019	Project management	7	10	27	46	10	0	0	56	17	11
2019	Other services to the public	14	16	40	20	9	0	0	30	31	25
2019	None of the above	3	7	43	32	13	1	0	46	10	92
2018	Client contact centre	0	10	34	38	18	0	0	56	10	11
2018	Compliance, inspection and enforcement	9	12	46	28	0	4	0	30	22	22
2018	Communications or public affairs	10	31	27	32	0	0	0	32	41	11
2018	Administration and operations	0	8	32	43	16	0	0	60	8	35
2018	Human resources	4	14	44	26	12	0	0	38	18	26
2018	Financial management	3	8	40	36	13	0	0	49	11	62
2018	Information technology	8	3	50	21	11	4	3	35	12	27
2018	Internal audit	11	19	39	22	10	0	0	32	29	82
2018	Evaluation	14	28	16	23	13	0	6	39	44	14
2018	Other services to the public	3	22	37	33	6	0	0	39	24	35
2018	None of the above	7	18	38	33	4	0	0	37	25	99
2017	Client contact centre	8	8	33	33	17	0	0	50	17	12
2017	Compliance, inspection and enforcement	4	13	40	24	16	4	0	41	18	25
2017	Communications or public affairs	9	9	55	18	0	0	9	20	20	11
2017	Administration and operations	3	5	51	23	15	0	3	39	8	35
2017	Human resources	0	22	44	33	0	0	0	33	22	18
2017	Financial management	5	10	33	34	18	0	0	52	15	59
2017	Information technology	8	15	34	27	12	0	4	40	24	26
2017	Internal audit	11	16	42	17	11	0	3	29	28	75
2017	Evaluation	5	23	27	45	0	0	0	45	28	18
2017	Other services to the public	3	3	41	39	12	3	0	52	6	34
2017	None of the above	9	10	38	29	12	0	1	42	19	147
2014	Compliance, inspection and enforcement	0	3	61	19	16	0	0	36	3	23
2014	Communications or public affairs	23	18	27	18	14	0	0	32	41	22
2014	Administration and operations	4	7	26	40	24	0	0	63	11	42
2014	Human resources	0	28	33	20	15	0	5	36	29	19
2014	Financial management	3	11	38	29	19	0	0	47	15	56
2014	Information technology	7	14	28	20	31	0	0	51	21	29
2014	Internal audit	7	16	48	18	11	0	0	29	23	63
2014	Evaluation	10	29	14	38	10	0	0	48	38	21
2014	Other services to the public	7	8	39	34	12	0	0	46	15	47
2014	None of the above	6	14	32	33	14	0	2	48	20	126

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	0	62	16	14	0	0	30	8	13
2019	Compliance, inspection and enforcement	17	12	33	22	9	3	3	33	32	26
2019	Communications or public affairs	24	26	32	9	9	0	0	17	50	12
2019	Administration and operations	8	23	43	19	4	4	0	23	32	27
2019	Human resources	15	23	32	12	19	0	0	31	38	26
2019	Financial management	22	24	29	19	6	0	0	26	45	50
2019	Information technology	18	26	5	41	5	5	0	49	46	17
2019	Internal audit	8	28	34	16	11	2	0	28	37	74
2019	Evaluation	15	0	43	28	14	0	0	42	15	14
2019	Project management	17	27	18	18	20	0	0	38	44	11
2019	Other services to the public	24	13	40	9	9	0	5	19	39	25
2019	None of the above	14	19	31	18	13	2	2	33	34	92
2018	Client contact centre	0	0	45	34	21	0	0	55	0	11
2018	Compliance, inspection and enforcement	16	12	51	17	0	4	0	17	29	22
2018	Communications or public affairs	40	33	16	11	0	0	0	11	73	10
2018	Administration and operations	6	25	35	25	11	0	0	35	30	35
2018	Human resources	24	35	18	15	9	0	0	23	59	26
2018	Financial management	6	28	33	25	9	0	0	34	33	62
2018	Information technology	20	20	35	5	8	4	8	15	45	27
2018	Internal audit	21	31	33	5	9	0	1	14	52	82
2018	Evaluation	29	43	15	7	0	0	6	8	77	14
2018	Other services to the public	8	18	47	24	3	0	0	27	27	35
2018	None of the above	15	25	37	16	5	0	1	22	41	99
2017	Client contact centre	0	25	33	25	17	0	0	42	25	12
2017	Compliance, inspection and enforcement	16	16	28	20	8	4	8	31	37	25
2017	Communications or public affairs	17	25	8	25	17	0	8	45	46	12
2017	Administration and operations	15	22	26	29	9	0	0	37	36	35
2017	Human resources	17	44	11	28	0	0	0	28	61	18
2017	Financial management	13	16	35	18	12	0	5	32	31	59
2017	Information technology	34	26	20	12	4	0	4	17	63	26
2017	Internal audit	23	20	34	16	5	0	1	22	44	76
2017	Evaluation	17	34	27	5	11	0	5	17	54	18
2017	Other services to the public	3	29	33	12	15	6	3	29	35	34
2017	None of the above	14	19	37	16	10	1	2	27	34	147
2014	Compliance, inspection and enforcement	0	19	32	26	23	0	0	48	19	23
2014	Communications or public affairs	32	18	27	14	5	0	5	19	52	22
2014	Administration and operations	7	7	30	31	26	0	0	57	13	42
2014	Human resources	5	25	51	10	5	0	5	15	31	19
2014	Financial management	6	11	42	20	15	0	5	37	19	56
2014	Information technology	25	24	35	13	3	0	0	17	49	29
2014	Internal audit	12	23	38	19	7	0	0	26	36	63
2014	Evaluation	5	24	38	24	10	0	0	33	29	21
2014	Other services to the public	2	26	41	19	12	2	0	31	28	47
2014	None of the above	10	18	30	25	13	2	2	39	29	126

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	16	38	32	8	6	0	43	17	13
2019	Compliance, inspection and enforcement	25	20	33	14	8	0	0	22	45	25
2019	Communications or public affairs	0	19	43	28	9	0	0	38	19	11
2019	Administration and operations	15	19	22	29	11	4	0	42	35	27
2019	Human resources	8	12	36	32	12	0	0	43	21	25
2019	Financial management	23	21	42	6	6	2	0	12	45	50
2019	Information technology	0	15	26	30	29	0	0	59	15	17
2019	Internal audit	12	27	29	17	12	2	0	30	40	74
2019	Evaluation	16	30	23	23	0	8	0	25	50	13
2019	Project management	17	9	27	37	10	0	0	47	26	11
2019	Other services to the public	16	26	32	9	8	9	0	19	46	25
2019	None of the above	11	31	26	18	11	2	1	30	43	92
2018	Client contact centre	0	34	25	31	10	0	0	41	34	11
2018	Compliance, inspection and enforcement	15	34	25	12	9	4	0	22	52	22
2018	Communications or public affairs	0	10	41	38	10	0	0	49	10	11
2018	Administration and operations	11	21	23	28	14	0	3	43	33	35
2018	Human resources	4	26	46	23	0	0	0	23	30	26
2018	Financial management	11	16	39	27	7	0	0	34	27	62
2018	Information technology	8	11	19	34	22	4	3	60	20	27
2018	Internal audit	18	30	28	13	9	0	2	22	49	82
2018	Evaluation	23	20	37	7	7	0	6	16	46	14
2018	Other services to the public	6	24	37	24	9	0	0	33	29	35
2018	None of the above	14	23	31	22	8	1	1	31	38	99
2017	Client contact centre	0	25	33	25	8	0	8	36	27	12
2017	Compliance, inspection and enforcement	4	21	22	21	20	12	0	47	28	24
2017	Communications or public affairs	8	8	25	25	25	0	8	54	18	12
2017	Administration and operations	3	14	34	32	11	6	0	46	18	35
2017	Human resources	0	11	22	28	33	6	0	65	12	18
2017	Financial management	6	15	32	19	19	5	4	41	23	59
2017	Information technology	7	8	12	31	35	4	4	71	16	26
2017	Internal audit	15	20	34	25	4	1	0	29	36	77
2017	Evaluation	17	22	33	11	11	0	5	23	42	18
2017	Other services to the public	3	20	20	30	17	6	3	52	26	34
2017	None of the above	8	18	33	19	15	3	3	36	28	147
2014	Compliance, inspection and enforcement	3	3	19	39	36	0	0	74	6	23
2014	Communications or public affairs	14	14	14	29	19	5	5	53	32	21
2014	Administration and operations	0	5	24	45	22	2	2	70	5	41
2014	Human resources	0	10	37	14	34	0	5	50	10	19
2014	Financial management	3	5	22	40	27	0	4	69	9	56
2014	Information technology	3	7	13	38	35	0	3	76	10	29
2014	Internal audit	7	3	41	34	14	0	1	49	10	63
2014	Evaluation	0	0	38	43	19	0	0	62	0	21
2014	Other services to the public	0	3	25	35	27	8	0	69	4	47
2014	None of the above	1	11	22	40	20	2	3	64	12	126

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	14	40	22	16	0	0	38	22	13
2019	Compliance, inspection and enforcement	7	11	41	30	8	3	0	39	18	26
2019	Communications or public affairs	22	35	35	0	9	0	0	9	57	12
2019	Administration and operations	4	37	49	11	0	0	0	11	40	27
2019	Human resources	0	20	47	27	7	0	0	34	20	26
2019	Financial management	12	6	41	32	10	0	0	41	18	49
2019	Information technology	0	12	19	35	28	0	5	67	13	17
2019	Internal audit	7	26	45	16	6	0	0	22	33	74
2019	Evaluation	30	22	33	14	0	0	0	14	53	13
2019	Project management	35	27	9	19	10	0	0	29	62	11
2019	Other services to the public	12	8	54	17	10	0	0	26	20	24
2019	None of the above	6	11	44	21	13	3	1	36	18	91
2018	Client contact centre	0	7	73	21	0	0	0	21	7	11
2018	Compliance, inspection and enforcement	7	15	62	12	0	4	0	12	23	22
2018	Communications or public affairs	35	27	27	10	0	0	0	10	62	11
2018	Administration and operations	10	25	39	12	15	0	0	27	34	35
2018	Human resources	0	30	33	34	3	0	0	37	30	26
2018	Financial management	5	8	42	35	10	0	0	45	13	62
2018	Information technology	15	19	26	22	11	4	3	36	36	27
2018	Internal audit	11	27	42	14	5	1	0	19	38	82
2018	Evaluation	22	13	36	15	8	0	6	25	38	14
2018	Other services to the public	3	16	40	35	6	0	0	41	18	35
2018	None of the above	12	17	35	20	16	0	0	36	29	99
2017	Client contact centre	0	17	58	17	8	0	0	25	17	12
2017	Compliance, inspection and enforcement	16	21	36	12	8	4	4	22	40	25
2017	Communications or public affairs	33	0	33	25	8	0	0	33	33	12
2017	Administration and operations	6	18	40	22	9	6	0	33	25	35
2017	Human resources	0	11	56	22	11	0	0	33	11	18
2017	Financial management	0	12	42	21	15	3	7	41	13	59
2017	Information technology	15	12	38	16	19	0	0	35	27	26
2017	Internal audit	10	19	43	22	3	3	0	25	31	77
2017	Evaluation	23	22	27	17	11	0	0	28	45	18
2017	Other services to the public	3	3	39	34	18	3	0	53	6	33
2017	None of the above	10	19	39	22	7	1	3	30	30	146
2014	Compliance, inspection and enforcement	3	29	29	32	6	0	0	39	32	23
2014	Communications or public affairs	18	23	36	18	5	0	0	23	41	22
2014	Administration and operations	4	9	39	20	24	4	0	45	14	42
2014	Human resources	0	29	24	32	9	0	5	44	31	19
2014	Financial management	5	11	42	14	22	0	7	38	17	56
2014	Information technology	10	10	56	10	10	3	0	21	21	29
2014	Internal audit	15	22	42	12	8	0	0	21	37	63
2014	Evaluation	14	19	29	14	24	0	0	38	33	21
2014	Other services to the public	0	15	37	27	15	5	0	45	16	47
2014	None of the above	13	16	25	26	16	2	2	44	30	126

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	15	34	17	9	0	26	40	12
2019	Compliance, inspection and enforcement	17	12	35	32	3	0	35	30	26
2019	Communications or public affairs	9	17	31	26	17	0	43	26	12
2019	Administration and operations	8	22	40	18	11	0	30	30	27
2019	Human resources	4	19	38	8	31	0	39	23	26
2019	Financial management	17	19	46	10	8	0	18	36	50
2019	Information technology	0	8	18	44	25	5	73	8	17
2019	Internal audit	5	19	42	26	9	0	34	24	73
2019	Evaluation	0	7	45	42	6	0	48	7	14
2019	Project management	19	25	27	19	10	0	29	44	11
2019	Other services to the public	5	15	55	17	8	0	25	20	25
2019	None of the above	10	26	32	22	8	1	31	36	92

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	68	24	0	8	0	0	92	8	13
2019	Compliance, inspection and enforcement	76	9	8	8	0	0	85	8	26
2019	Communications or public affairs	83	9	9	0	0	0	91	0	12
2019	Administration and operations	58	26	0	12	0	4	88	12	27
2019	Human resources	88	12	0	0	0	0	100	0	26
2019	Financial management	65	26	2	5	0	1	93	6	50
2019	Information technology	64	31	0	0	5	0	95	5	17
2019	Internal audit	65	17	12	2	4	0	82	6	75
2019	Evaluation	28	58	0	6	7	0	86	14	14
2019	Project management	72	9	10	0	9	0	81	9	11
2019	Other services to the public	46	32	8	11	4	0	78	14	25
2019	None of the above	59	28	4	7	1	0	88	8	92
2017	Client contact centre	25	67	0	8	0	0	92	8	12
2017	Compliance, inspection and enforcement	75	20	5	0	0	0	95	0	24
2017	Communications or public affairs	92	8	0	0	0	0	100	0	12
2017	Administration and operations	63	20	8	6	0	3	85	6	35
2017	Human resources	83	17	0	0	0	0	100	0	18
2017	Financial management	80	17	2	2	0	0	97	2	59
2017	Information technology	64	28	4	4	0	0	92	4	26
2017	Internal audit	56	29	3	10	3	0	85	13	77
2017	Evaluation	71	12	0	5	11	0	84	16	18
2017	Other services to the public	74	20	3	3	0	0	94	3	34
2017	None of the above	56	20	7	9	8	0	76	17	147
2014	Compliance, inspection and enforcement	71	13	0	6	10	0	84	16	23
2014	Communications or public affairs	68	18	14	0	0	0	86	0	22
2014	Administration and operations	61	22	6	4	2	4	87	7	42
2014	Human resources	76	14	0	10	0	0	90	10	19
2014	Financial management	79	8	3	3	5	2	88	8	56
2014	Information technology	55	28	10	4	3	0	82	7	29
2014	Internal audit	62	23	5	5	4	0	85	10	63
2014	Evaluation	67	10	5	14	5	0	76	19	21
2014	Other services to the public	63	27	2	5	3	0	90	8	47
2014	None of the above	63	18	2	14	2	0	82	17	126

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	40	0	0	0	6	8	100	0	13
2019	Compliance, inspection and enforcement	39	23	18	3	0	9	8	75	4	25
2019	Communications or public affairs	15	50	9	17	0	9	0	72	19	12
2019	Administration and operations	15	47	8	19	4	8	0	67	25	27
2019	Human resources	57	39	0	4	0	0	0	96	4	26
2019	Financial management	38	23	16	11	2	0	11	68	14	50
2019	Information technology	48	33	6	0	6	0	7	88	6	16
2019	Internal audit	32	27	11	10	11	6	2	65	23	74
2019	Evaluation	14	45	6	27	7	0	0	59	34	14
2019	Project management	19	18	9	25	9	20	0	46	43	11
2019	Other services to the public	8	43	3	16	8	17	5	65	31	25
2019	None of the above	35	25	16	8	2	7	7	70	11	92
2018	Client contact centre	32	49	8	0	0	11	0	92	0	10
2018	Compliance, inspection and enforcement	28	38	12	4	4	9	4	76	10	22
2018	Communications or public affairs	7	35	21	38	0	0	0	42	38	11
2018	Administration and operations	29	37	20	8	0	6	0	70	9	36
2018	Human resources	26	51	4	19	0	0	0	77	19	26
2018	Financial management	27	39	7	10	3	5	9	77	15	62
2018	Information technology	28	39	6	11	9	7	0	72	21	27
2018	Internal audit	21	31	25	8	3	7	4	59	13	82
2018	Evaluation	21	38	7	28	0	0	6	62	30	14
2018	Other services to the public	23	38	9	14	5	6	6	68	22	35
2018	None of the above	17	38	19	9	6	9	1	61	17	101
2017	Client contact centre	0	67	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	24	51	4	13	8	0	0	75	21	25
2017	Communications or public affairs	33	50	8	0	0	8	0	91	0	12
2017	Administration and operations	32	32	9	20	0	0	6	69	22	34
2017	Human resources	33	33	6	6	6	17	0	80	13	18
2017	Financial management	39	39	3	10	2	2	5	84	12	59
2017	Information technology	42	15	12	11	12	4	4	62	24	26
2017	Internal audit	29	32	15	13	4	6	0	66	18	77
2017	Evaluation	22	39	11	16	5	0	5	65	23	18
2017	Other services to the public	35	27	21	3	0	6	9	73	3	34
2017	None of the above	23	40	11	9	7	4	7	70	18	147
2014	Compliance, inspection and enforcement	16	65	10	6	0	3	0	83	7	23
2014	Communications or public affairs	18	9	18	23	32	0	0	27	55	22
2014	Administration and operations	32	29	22	6	7	0	4	64	14	42
2014	Human resources	23	62	10	0	5	0	0	85	5	19
2014	Financial management	42	22	8	13	3	5	6	72	19	56
2014	Information technology	24	28	21	14	7	7	0	56	22	29
2014	Internal audit	29	37	15	12	3	1	3	69	16	63
2014	Evaluation	33	29	14	19	0	5	0	65	20	21
2014	Other services to the public	17	46	22	8	2	3	2	66	11	47
2014	None of the above	30	32	15	9	7	4	2	66	18	126

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	38	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	52	21	22	3	3	0	72	6	26
2019	Communications or public affairs	58	24	9	9	0	0	83	9	12
2019	Administration and operations	32	45	4	15	0	4	80	15	27
2019	Human resources	54	42	0	4	0	0	96	4	26
2019	Financial management	51	35	0	11	4	0	85	15	50
2019	Information technology	74	20	0	0	5	0	95	5	17
2019	Internal audit	52	25	11	9	1	2	79	11	75
2019	Evaluation	33	39	0	21	7	0	72	28	14
2019	Project management	29	46	7	9	9	0	75	18	11
2019	Other services to the public	29	46	9	7	5	5	79	12	25
2019	None of the above	59	24	7	4	4	1	84	9	92
2018	Client contact centre	43	57	0	0	0	0	100	0	10
2018	Compliance, inspection and enforcement	56	36	3	0	4	0	93	4	21
2018	Communications or public affairs	32	21	31	17	0	0	52	17	11
2018	Administration and operations	54	36	7	3	0	0	90	3	36
2018	Human resources	63	27	7	0	3	0	90	3	26
2018	Financial management	58	29	6	3	2	2	89	5	62
2018	Information technology	42	33	14	3	4	4	78	8	27
2018	Internal audit	41	39	7	7	6	0	80	13	82
2018	Evaluation	49	16	22	7	6	0	65	14	14
2018	Other services to the public	54	27	11	3	3	3	83	6	35
2018	None of the above	43	38	12	3	4	0	81	7	101
2017	Client contact centre	25	67	0	0	0	8	100	0	12
2017	Compliance, inspection and enforcement	43	32	8	17	0	0	75	17	25
2017	Communications or public affairs	58	42	0	0	0	0	100	0	12
2017	Administration and operations	43	43	12	3	0	0	85	3	35
2017	Human resources	56	28	0	17	0	0	83	17	18
2017	Financial management	69	30	0	2	0	0	98	2	59
2017	Information technology	50	19	12	8	12	0	69	20	26
2017	Internal audit	43	36	8	10	3	0	79	13	77
2017	Evaluation	55	28	11	5	0	0	84	5	18
2017	Other services to the public	62	24	12	0	3	0	85	3	34
2017	None of the above	49	38	5	3	4	0	87	8	147
2014	Compliance, inspection and enforcement	42	45	0	13	0	0	87	13	23
2014	Communications or public affairs	27	14	14	41	5	0	41	45	22
2014	Administration and operations	48	33	8	7	4	0	81	11	42
2014	Human resources	53	32	0	10	5	0	85	15	19
2014	Financial management	62	23	4	8	3	0	85	11	56
2014	Information technology	45	27	10	14	3	0	72	18	29
2014	Internal audit	44	34	8	10	4	0	78	14	63
2014	Evaluation	48	29	5	19	0	0	76	19	21
2014	Other services to the public	41	34	15	10	0	0	75	10	47
2014	None of the above	47	38	3	7	5	0	85	12	126

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	68	32	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	58	27	8	7	0	0	85	7	26
2019	Communications or public affairs	65	26	9	0	0	0	91	0	12
2019	Administration and operations	59	29	8	4	0	0	88	4	27
2019	Human resources	68	28	4	0	0	0	96	0	26
2019	Financial management	63	30	0	8	0	0	92	8	50
2019	Information technology	74	20	0	0	5	0	95	5	17
2019	Internal audit	59	33	1	6	0	0	92	6	74
2019	Evaluation	43	29	14	14	0	0	72	14	14
2019	Project management	38	37	7	9	9	0	75	18	11
2019	Other services to the public	44	48	3	0	5	0	92	5	25
2019	None of the above	65	25	4	2	2	1	91	4	91
2018	Client contact centre	55	45	0	0	0	0	100	0	10
2018	Compliance, inspection and enforcement	73	20	3	0	4	0	93	4	22
2018	Communications or public affairs	45	44	10	0	0	0	90	0	11
2018	Administration and operations	65	29	0	3	0	2	97	3	36
2018	Human resources	59	38	0	0	3	0	97	3	26
2018	Financial management	65	28	3	3	0	0	93	3	61
2018	Information technology	68	17	15	0	0	0	85	0	27
2018	Internal audit	54	31	8	6	0	0	86	6	82
2018	Evaluation	64	23	7	6	0	0	86	6	14
2018	Other services to the public	61	36	0	3	0	0	97	3	35
2018	None of the above	57	35	4	4	1	0	91	5	101
2017	Client contact centre	33	58	0	8	0	0	92	8	12
2017	Compliance, inspection and enforcement	60	32	0	9	0	0	91	9	25
2017	Communications or public affairs	83	17	0	0	0	0	100	0	12
2017	Administration and operations	52	42	3	3	0	0	94	3	35
2017	Human resources	39	44	0	11	6	0	83	17	18
2017	Financial management	66	32	2	0	0	0	98	0	59
2017	Information technology	57	24	12	4	4	0	81	7	26
2017	Internal audit	52	39	1	8	0	0	91	8	77
2017	Evaluation	61	34	5	0	0	0	95	0	18
2017	Other services to the public	62	35	3	0	0	0	97	0	34
2017	None of the above	54	37	3	4	1	0	91	5	146
2014	Compliance, inspection and enforcement	45	52	3	0	0	0	97	0	23
2014	Communications or public affairs	41	32	18	9	0	0	73	9	22
2014	Administration and operations	59	35	2	4	0	0	94	4	42
2014	Human resources	38	52	5	0	5	0	90	5	19
2014	Financial management	65	27	3	5	0	0	92	5	56
2014	Information technology	41	45	7	4	3	0	86	7	29
2014	Internal audit	54	36	3	6	1	0	90	7	62
2014	Evaluation	62	33	0	5	0	0	95	5	21
2014	Other services to the public	46	36	10	3	0	5	86	4	47
2014	None of the above	57	34	5	3	1	0	91	4	126

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	38	8	0	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	38	42	17	3	0	0	0	80	3	26
2019	Communications or public affairs	65	17	17	0	0	0	0	83	0	12
2019	Administration and operations	28	52	16	4	0	0	0	81	4	27
2019	Human resources	64	36	0	0	0	0	0	100	0	26
2019	Financial management	54	36	6	2	2	0	0	90	4	50
2019	Information technology	67	27	0	0	5	0	0	95	5	17
2019	Internal audit	46	40	7	5	3	0	0	86	8	75
2019	Evaluation	30	43	12	14	0	0	0	73	14	14
2019	Project management	28	63	0	0	9	0	0	91	9	11
2019	Other services to the public	27	52	12	4	5	0	0	80	8	25
2019	None of the above	56	30	8	3	2	1	0	87	5	92
2018	Client contact centre	43	38	8	0	0	0	11	92	0	10
2018	Compliance, inspection and enforcement	60	36	4	0	0	0	0	96	0	22
2018	Communications or public affairs	18	51	21	10	0	0	0	69	10	11
2018	Administration and operations	58	36	3	3	0	0	0	93	3	34
2018	Human resources	46	39	4	7	3	0	0	85	10	26
2018	Financial management	59	37	5	0	0	0	0	95	0	62
2018	Information technology	52	27	13	7	0	0	0	79	7	27
2018	Internal audit	36	46	9	7	1	0	0	82	9	82
2018	Evaluation	57	28	15	0	0	0	0	85	0	14
2018	Other services to the public	50	42	6	3	0	0	0	91	3	35
2018	None of the above	37	49	5	3	2	3	0	89	6	101

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	40	30	22	0	0	0	8	76	0	13
2019	Compliance, inspection and enforcement	35	15	20	17	0	3	9	58	20	26
2019	Communications or public affairs	74	17	9	0	0	0	0	91	0	12
2019	Administration and operations	47	41	4	3	0	0	4	92	4	27
2019	Human resources	68	16	12	0	0	0	4	88	0	26
2019	Financial management	47	33	8	2	4	2	5	85	6	50
2019	Information technology	82	12	0	0	5	0	0	95	5	17
2019	Internal audit	42	41	6	4	6	1	0	84	10	75
2019	Evaluation	43	19	23	14	0	0	0	63	14	14
2019	Project management	28	36	17	0	19	0	0	64	19	11
2019	Other services to the public	36	35	13	5	8	0	5	73	13	25
2019	None of the above	52	28	11	0	4	0	5	84	4	92

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	54	8	0	6	0	0	86	6	13
2019	Compliance, inspection and enforcement	36	31	11	17	4	0	0	67	22	26
2019	Communications or public affairs	38	26	19	8	0	9	0	71	8	11
2019	Administration and operations	48	30	11	7	0	0	4	81	7	27
2019	Human resources	39	42	16	4	0	0	0	80	4	26
2019	Financial management	34	42	10	7	6	0	2	77	13	50
2019	Information technology	67	14	8	0	6	0	6	86	6	16
2019	Internal audit	34	43	6	15	2	0	0	77	17	75
2019	Evaluation	21	24	22	28	0	6	0	47	30	14
2019	Project management	28	35	9	19	9	0	0	63	28	11
2019	Other services to the public	30	51	8	3	8	0	0	81	11	25
2019	None of the above	41	33	15	6	5	0	0	74	11	91
2018	Client contact centre	31	34	21	15	0	0	0	65	15	11
2018	Compliance, inspection and enforcement	40	52	4	0	4	0	0	92	4	22
2018	Communications or public affairs	8	53	9	19	11	0	0	61	30	10
2018	Administration and operations	60	22	6	8	0	3	0	85	8	35
2018	Human resources	59	26	4	10	0	0	0	85	10	26
2018	Financial management	51	33	9	5	0	0	3	86	5	62
2018	Information technology	45	25	12	3	7	4	3	76	11	27
2018	Internal audit	29	44	14	11	2	0	0	73	13	82
2018	Evaluation	22	50	15	7	0	0	6	77	8	14
2018	Other services to the public	43	45	6	6	0	0	0	88	6	34
2018	None of the above	36	44	9	9	2	0	0	80	11	100
2017	Client contact centre	25	58	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	40	36	17	4	4	0	0	75	8	25
2017	Communications or public affairs	58	33	0	0	8	0	0	92	8	12
2017	Administration and operations	48	31	6	15	0	0	0	80	15	35
2017	Human resources	67	17	11	6	0	0	0	83	6	18
2017	Financial management	55	32	6	5	0	0	2	89	5	59
2017	Information technology	54	27	15	4	0	0	0	80	4	26
2017	Internal audit	34	45	11	6	3	0	0	80	9	77
2017	Evaluation	50	33	5	12	0	0	0	83	12	18
2017	Other services to the public	49	33	18	0	0	0	0	82	0	33
2017	None of the above	34	49	4	9	3	0	0	84	12	147
2014	Compliance, inspection and enforcement	23	42	26	10	0	0	0	64	10	23
2014	Communications or public affairs	45	32	14	5	5	0	0	77	9	22
2014	Administration and operations	55	24	15	2	4	0	0	79	6	42
2014	Human resources	66	19	10	0	5	0	0	85	5	19
2014	Financial management	38	38	10	8	5	0	0	76	13	56
2014	Information technology	41	42	14	3	0	0	0	83	3	29
2014	Internal audit	36	41	15	4	3	1	0	78	7	63
2014	Evaluation	48	29	10	10	5	0	0	76	14	21
2014	Other services to the public	19	58	17	5	0	0	2	77	5	47
2014	None of the above	44	36	6	11	2	0	0	80	14	126

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	48	0	0	0	6	0	100	0	13
2019	Compliance, inspection and enforcement	52	16	10	22	0	0	0	69	22	26
2019	Communications or public affairs	67	17	0	7	0	9	0	92	8	12
2019	Administration and operations	51	30	4	11	0	4	0	84	12	27
2019	Human resources	49	39	12	0	0	0	0	88	0	26
2019	Financial management	47	38	7	2	4	0	2	87	6	50
2019	Information technology	74	20	0	0	5	0	0	95	5	17
2019	Internal audit	51	27	9	10	2	0	0	78	13	75
2019	Evaluation	34	25	14	22	0	6	0	63	23	14
2019	Project management	28	37	16	10	9	0	0	65	19	11
2019	Other services to the public	37	48	6	0	8	0	0	86	8	25
2019	None of the above	52	28	8	7	3	1	1	81	10	92
2018	Client contact centre	41	32	10	17	0	0	0	73	17	11
2018	Compliance, inspection and enforcement	35	46	15	0	4	0	0	81	4	22
2018	Communications or public affairs	28	42	11	11	8	0	0	70	19	10
2018	Administration and operations	72	16	6	6	0	0	0	88	6	35
2018	Human resources	51	36	8	6	0	0	0	86	6	26
2018	Financial management	60	31	7	0	2	0	1	91	2	62
2018	Information technology	50	31	0	11	4	4	0	84	16	27
2018	Internal audit	42	38	10	7	2	0	0	81	10	82
2018	Evaluation	34	45	7	7	6	0	0	79	13	14
2018	Other services to the public	54	32	5	6	3	0	0	86	9	34
2018	None of the above	52	37	4	6	2	0	0	89	8	99
2017	Client contact centre	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	55	24	9	8	0	4	0	82	9	25
2017	Communications or public affairs	50	33	0	8	8	0	0	83	17	12
2017	Administration and operations	54	31	6	6	3	0	0	85	9	35
2017	Human resources	56	39	6	0	0	0	0	94	0	18
2017	Financial management	60	29	3	5	0	2	2	92	5	59
2017	Information technology	50	23	15	12	0	0	0	73	12	26
2017	Internal audit	43	35	13	4	4	1	0	79	8	77
2017	Evaluation	45	50	5	0	0	0	0	95	0	18
2017	Other services to the public	56	35	6	0	3	0	0	91	3	34
2017	None of the above	50	37	6	4	1	1	1	89	5	146
2014	Compliance, inspection and enforcement	48	32	10	10	0	0	0	81	10	23
2014	Communications or public affairs	55	27	5	0	9	5	0	86	10	22
2014	Administration and operations	63	20	13	4	0	0	0	83	4	42
2014	Human resources	66	24	5	0	5	0	0	90	5	19
2014	Financial management	49	33	12	3	3	0	0	82	7	56
2014	Information technology	41	34	13	11	0	0	0	76	11	29
2014	Internal audit	51	36	8	4	1	0	0	86	5	63
2014	Evaluation	57	10	14	10	5	5	0	70	15	21
2014	Other services to the public	37	44	12	5	0	0	2	83	5	47
2014	None of the above	45	44	6	3	2	0	0	89	5	126

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	55	7	0	0	0	0	93	0	11
2019	Compliance, inspection and enforcement	44	21	14	17	4	0	0	64	22	26
2019	Communications or public affairs	67	9	9	16	0	0	0	76	16	12
2019	Administration and operations	51	30	8	8	0	4	0	84	8	27
2019	Human resources	57	35	8	0	0	0	0	92	0	26
2019	Financial management	49	31	9	6	2	0	2	83	8	50
2019	Information technology	88	7	0	0	5	0	0	95	5	17
2019	Internal audit	55	24	8	11	2	0	0	79	14	74
2019	Evaluation	36	43	7	7	0	6	0	85	8	14
2019	Project management	47	34	10	0	9	0	0	81	9	11
2019	Other services to the public	33	51	7	0	5	5	0	88	5	25
2019	None of the above	47	32	12	5	4	0	0	79	9	91
2018	Client contact centre	31	42	10	17	0	0	0	73	17	11
2018	Compliance, inspection and enforcement	33	64	0	0	4	0	0	96	4	22
2018	Communications or public affairs	19	51	0	30	0	0	0	70	30	10
2018	Administration and operations	71	16	2	8	3	0	0	87	11	35
2018	Human resources	60	29	0	7	3	0	0	89	11	25
2018	Financial management	63	25	7	2	2	0	1	90	3	62
2018	Information technology	49	28	3	11	4	4	0	81	16	27
2018	Internal audit	35	43	12	9	1	0	0	78	10	81
2018	Evaluation	28	50	7	15	0	0	0	78	15	14
2018	Other services to the public	51	37	3	9	0	0	0	88	9	34
2018	None of the above	46	36	8	6	3	0	0	82	9	98
2017	Client contact centre	33	58	0	8	0	0	0	92	8	12
2017	Compliance, inspection and enforcement	43	32	4	17	4	0	0	75	21	25
2017	Communications or public affairs	50	33	0	8	8	0	0	83	17	12
2017	Administration and operations	54	19	6	15	6	0	0	74	20	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	66	26	5	2	0	0	2	94	2	59
2017	Information technology	35	38	15	12	0	0	0	73	12	26
2017	Internal audit	33	48	9	6	4	0	0	81	10	77
2017	Evaluation	56	44	0	0	0	0	0	100	0	18
2017	Other services to the public	47	45	3	6	0	0	0	91	6	34
2017	None of the above	45	39	4	7	3	1	1	86	10	147
2014	Compliance, inspection and enforcement	39	48	6	6	0	0	0	87	6	23
2014	Communications or public affairs	55	27	9	0	9	0	0	82	9	22
2014	Administration and operations	41	31	19	4	4	0	0	72	9	42
2014	Human resources	53	37	5	0	5	0	0	90	5	19
2014	Financial management	46	33	8	8	3	0	0	80	12	56
2014	Information technology	42	41	3	14	0	0	0	82	14	29
2014	Internal audit	52	32	3	11	3	0	0	84	14	63
2014	Evaluation	65	25	5	0	5	0	0	90	5	20
2014	Other services to the public	37	43	10	7	2	0	2	81	9	47
2014	None of the above	43	47	4	2	3	0	0	91	5	126

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	100	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	96	4	0	0	0	0	100	0	26
2019	Communications or public affairs	91	9	0	0	0	0	100	0	12
2019	Administration and operations	88	4	0	0	4	4	96	4	26
2019	Human resources	96	4	0	0	0	0	100	0	26
2019	Financial management	86	10	0	2	2	0	96	4	49
2019	Information technology	88	7	0	0	5	0	95	5	17
2019	Internal audit	80	8	9	1	1	0	89	3	74
2019	Evaluation	70	16	7	6	0	0	86	6	14
2019	Project management	81	10	0	0	9	0	91	9	11
2019	Other services to the public	68	25	0	0	7	0	93	7	25
2019	None of the above	82	11	4	1	2	0	93	3	92
2017	Client contact centre	67	33	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	88	8	0	5	0	0	95	5	25
2017	Communications or public affairs	92	8	0	0	0	0	100	0	12
2017	Administration and operations	80	14	0	3	0	3	97	3	35
2017	Human resources	94	6	0	0	0	0	100	0	18
2017	Financial management	89	9	0	0	0	2	100	0	59
2017	Information technology	92	8	0	0	0	0	100	0	26
2017	Internal audit	74	17	1	5	3	0	91	8	77
2017	Evaluation	84	5	0	11	0	0	89	11	18
2017	Other services to the public	88	12	0	0	0	0	100	0	34
2017	None of the above	72	15	5	5	4	0	87	8	147
2014	Compliance, inspection and enforcement	74	10	0	16	0	0	84	16	23
2014	Communications or public affairs	82	5	5	5	5	0	86	9	22
2014	Administration and operations	72	16	6	4	0	2	89	4	42
2014	Human resources	86	14	0	0	0	0	100	0	19
2014	Financial management	85	8	3	2	2	0	94	3	56
2014	Information technology	86	14	0	0	0	0	100	0	29
2014	Internal audit	77	18	4	1	0	0	95	1	63
2014	Evaluation	76	10	0	10	5	0	86	14	21
2014	Other services to the public	83	8	0	5	2	2	93	7	47
2014	None of the above	74	16	4	2	4	0	90	7	126

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	30	16	0	0	0	0	84	0	13
2019	Compliance, inspection and enforcement	73	9	10	9	0	0	0	81	9	26
2019	Communications or public affairs	67	26	7	0	0	0	0	93	0	12
2019	Administration and operations	81	8	4	4	0	0	4	92	4	27
2019	Human resources	80	20	0	0	0	0	0	100	0	26
2019	Financial management	64	23	2	4	6	0	0	88	10	50
2019	Information technology	95	0	0	0	5	0	0	95	5	17
2019	Internal audit	63	20	3	11	1	1	1	85	12	75
2019	Evaluation	45	33	22	0	0	0	0	78	0	14
2019	Project management	38	34	9	9	0	10	0	80	10	11
2019	Other services to the public	65	21	5	0	5	5	0	90	5	25
2019	None of the above	65	25	3	0	5	1	1	91	5	91
2017	Client contact centre	42	50	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	51	24	13	4	8	0	0	75	12	25
2017	Communications or public affairs	67	25	8	0	0	0	0	92	0	12
2017	Administration and operations	49	34	8	0	3	3	3	88	3	35
2017	Human resources	89	6	6	0	0	0	0	94	0	18
2017	Financial management	61	21	2	6	0	3	7	91	7	59
2017	Information technology	69	23	4	4	0	0	0	92	4	26
2017	Internal audit	48	31	5	9	5	0	1	80	14	77
2017	Evaluation	66	17	0	0	16	0	0	84	16	18
2017	Other services to the public	59	30	3	3	0	6	0	94	3	34
2017	None of the above	49	34	7	6	2	1	1	84	9	146
2014	Compliance, inspection and enforcement	55	36	0	6	3	0	0	90	10	23
2014	Communications or public affairs	32	27	14	18	9	0	0	59	27	22
2014	Administration and operations	48	34	4	7	2	0	4	86	9	42
2014	Human resources	66	29	0	0	0	5	0	100	0	19
2014	Financial management	40	31	10	5	10	2	2	74	15	56
2014	Information technology	69	21	3	4	0	3	0	93	4	29
2014	Internal audit	38	34	3	11	8	1	4	77	20	63
2014	Evaluation	57	10	5	10	14	0	5	70	25	21
2014	Other services to the public	41	29	9	5	5	7	5	79	12	47
2014	None of the above	41	30	6	6	10	3	4	77	17	126

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	17	0	6	0	0	0	94	6	12
2019	Compliance, inspection and enforcement	51	27	13	9	0	0	0	78	9	26
2019	Communications or public affairs	67	26	0	7	0	0	0	93	7	12
2019	Administration and operations	89	0	8	4	0	0	0	89	4	27
2019	Human resources	69	24	7	0	0	0	0	93	0	26
2019	Financial management	68	20	6	2	4	0	0	88	6	50
2019	Information technology	77	18	0	0	5	0	0	95	5	17
2019	Internal audit	62	26	3	7	2	0	0	88	9	75
2019	Evaluation	43	50	0	7	0	0	0	93	7	14
2019	Project management	47	34	0	0	9	10	0	90	10	11
2019	Other services to the public	62	23	4	0	5	8	0	91	5	25
2019	None of the above	65	21	8	3	3	0	0	86	6	92
2018	Client contact centre	48	35	7	10	0	0	0	83	10	11
2018	Compliance, inspection and enforcement	52	44	0	0	4	0	0	96	4	22
2018	Communications or public affairs	49	32	8	11	0	0	0	81	11	10
2018	Administration and operations	59	30	6	2	3	0	0	89	5	35
2018	Human resources	59	35	3	3	0	0	0	94	3	26
2018	Financial management	68	23	5	0	2	1	1	93	2	62
2018	Information technology	56	29	0	0	9	6	0	91	9	27
2018	Internal audit	54	30	10	0	5	1	0	85	5	82
2018	Evaluation	43	43	7	7	0	0	0	85	7	14
2018	Other services to the public	59	38	0	3	0	0	0	97	3	34
2018	None of the above	63	23	8	4	2	0	0	86	6	100
2017	Client contact centre	58	25	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	60	27	5	8	0	0	0	87	8	25
2017	Communications or public affairs	50	42	0	0	8	0	0	92	8	12
2017	Administration and operations	54	25	6	12	0	3	0	82	12	35
2017	Human resources	83	11	0	6	0	0	0	94	6	18
2017	Financial management	67	24	2	2	2	2	2	95	3	59
2017	Information technology	72	12	7	8	0	0	0	85	8	26
2017	Internal audit	52	26	1	12	6	3	0	80	19	77
2017	Evaluation	77	11	12	0	0	0	0	88	0	18
2017	Other services to the public	68	26	6	0	0	0	0	94	0	34
2017	None of the above	52	33	6	4	3	1	1	86	8	147

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	40	14	0	0	0	0	86	0	13
2019	Compliance, inspection and enforcement	47	24	11	13	4	0	0	71	17	26
2019	Communications or public affairs	58	17	9	7	0	9	0	83	8	12
2019	Administration and operations	55	34	8	4	0	0	0	89	4	27
2019	Human resources	61	31	8	0	0	0	0	92	0	26
2019	Financial management	51	32	8	5	2	0	2	85	6	50
2019	Information technology	93	7	0	0	0	0	0	100	0	17
2019	Internal audit	47	30	9	12	2	0	0	77	14	75
2019	Evaluation	34	46	6	7	7	0	0	80	14	14
2019	Project management	38	27	17	9	9	0	0	65	18	11
2019	Other services to the public	36	45	6	8	5	0	0	81	13	25
2019	None of the above	54	33	9	1	3	0	0	87	4	92
2018	Client contact centre	31	52	0	7	10	0	0	83	17	11
2018	Compliance, inspection and enforcement	44	44	8	0	4	0	0	88	4	22
2018	Communications or public affairs	38	32	11	0	19	0	0	70	19	10
2018	Administration and operations	61	26	6	4	3	0	0	87	8	36
2018	Human resources	64	22	9	3	3	0	0	85	6	26
2018	Financial management	64	21	5	7	2	0	1	86	9	62
2018	Information technology	62	15	11	3	9	0	0	77	12	27
2018	Internal audit	41	30	13	10	6	0	0	71	16	82
2018	Evaluation	43	22	13	22	0	0	0	65	22	14
2018	Other services to the public	53	41	3	3	0	0	0	94	3	34
2018	None of the above	42	43	8	5	2	0	0	85	7	100
2017	Client contact centre	42	42	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	40	44	4	8	4	0	0	84	12	25
2017	Communications or public affairs	58	25	0	17	0	0	0	83	17	12
2017	Administration and operations	57	22	3	15	3	0	0	80	17	35
2017	Human resources	78	17	6	0	0	0	0	94	0	18
2017	Financial management	59	33	5	2	0	0	2	94	2	59
2017	Information technology	66	15	7	12	0	0	0	80	12	26
2017	Internal audit	39	32	12	14	3	0	0	72	17	77
2017	Evaluation	67	22	11	0	0	0	0	89	0	18
2017	Other services to the public	65	26	3	3	3	0	0	91	6	34
2017	None of the above	52	30	8	6	4	0	0	82	10	145
2014	Compliance, inspection and enforcement	52	32	6	10	0	0	0	84	10	23
2014	Communications or public affairs	59	14	14	5	9	0	0	73	14	22
2014	Administration and operations	50	39	2	6	0	0	2	91	7	42
2014	Human resources	58	37	0	0	5	0	0	95	5	19
2014	Financial management	43	38	12	4	3	0	0	81	7	56
2014	Information technology	59	27	7	4	3	0	0	86	7	29
2014	Internal audit	53	33	7	5	1	0	0	86	7	63
2014	Evaluation	48	29	14	10	0	0	0	76	10	21
2014	Other services to the public	27	53	7	8	2	0	3	82	11	47
2014	None of the above	42	35	13	7	2	0	0	77	9	126

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	31	7	22	29	11	0	0	38	40	11
2019	Human resources	23	37	13	26	0	0	0	61	26	16
2019	Financial management	13	44	23	9	12	0	0	57	20	29
2019	Internal audit	14	32	21	12	15	3	3	49	29	44
2019	Other services to the public	0	70	13	8	0	9	0	77	9	10
2019	None of the above	11	40	15	25	4	3	3	54	30	48

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	54	0	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	39	36	13	6	4	3	0	77	10	26
2019	Communications or public affairs	35	41	16	9	0	0	0	76	9	12
2019	Administration and operations	44	29	15	4	8	0	0	73	12	27
2019	Human resources	46	35	12	8	0	0	0	80	8	26
2019	Financial management	59	33	6	2	0	0	0	92	2	50
2019	Information technology	62	33	5	0	0	0	0	95	0	17
2019	Internal audit	42	25	15	5	11	2	0	69	16	75
2019	Evaluation	23	26	24	14	6	7	0	52	22	14
2019	Project management	28	26	27	0	9	10	0	60	10	11
2019	Other services to the public	49	28	8	11	0	4	0	80	11	25
2019	None of the above	49	33	7	5	2	5	0	85	7	92
2018	Client contact centre	10	79	0	0	0	10	0	100	0	11
2018	Compliance, inspection and enforcement	38	46	0	8	7	0	0	85	15	22
2018	Communications or public affairs	21	21	21	10	27	0	0	42	38	11
2018	Administration and operations	34	41	5	12	3	6	0	79	16	36
2018	Human resources	32	49	0	16	3	0	0	81	19	26
2018	Financial management	65	25	1	5	2	2	0	92	7	62
2018	Information technology	40	24	8	9	4	14	0	75	16	27
2018	Internal audit	37	41	11	7	5	0	0	78	11	82
2018	Evaluation	34	44	7	15	0	0	0	78	15	14
2018	Other services to the public	44	43	5	6	2	0	0	86	8	35
2018	None of the above	39	44	8	4	3	1	0	84	7	100
2017	Client contact centre	33	50	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	51	24	9	8	4	4	0	78	12	25
2017	Communications or public affairs	25	25	0	42	8	0	0	50	50	12
2017	Administration and operations	35	31	14	12	8	0	0	66	20	35
2017	Human resources	39	33	11	17	0	0	0	72	17	18
2017	Financial management	55	36	6	2	0	2	0	93	2	59
2017	Information technology	42	37	4	4	9	4	0	83	13	26
2017	Internal audit	39	39	8	12	1	1	0	79	13	77
2017	Evaluation	28	49	5	6	11	0	0	77	17	18
2017	Other services to the public	56	38	3	0	3	0	0	94	3	34
2017	None of the above	41	33	11	11	1	3	0	76	12	145
2014	Compliance, inspection and enforcement	55	29	6	10	0	0	0	84	10	23
2014	Communications or public affairs	23	27	14	27	5	0	5	52	33	22
2014	Administration and operations	41	41	13	4	0	0	0	82	4	42
2014	Human resources	24	52	4	15	5	0	0	76	20	19
2014	Financial management	44	42	4	5	3	2	0	88	9	56
2014	Information technology	21	51	21	4	0	3	0	75	4	29
2014	Internal audit	34	48	12	4	1	0	0	82	5	63
2014	Evaluation	29	48	10	14	0	0	0	76	14	21
2014	Other services to the public	44	39	15	2	0	0	0	83	2	47
2014	None of the above	40	43	4	10	1	2	0	84	11	126

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	48	0	6	0	0	0	94	6	13
2019	Compliance, inspection and enforcement	27	26	21	23	4	0	0	53	27	26
2019	Communications or public affairs	26	24	24	17	9	0	0	50	26	12
2019	Administration and operations	37	29	23	8	4	0	0	66	12	27
2019	Human resources	38	46	8	8	0	0	0	84	8	26
2019	Financial management	31	45	16	7	2	0	0	75	9	50
2019	Information technology	46	49	6	0	0	0	0	94	0	17
2019	Internal audit	25	26	12	21	17	0	0	50	37	75
2019	Evaluation	0	37	29	20	14	0	0	37	34	14
2019	Project management	10	35	9	27	19	0	0	45	46	11
2019	Other services to the public	34	28	17	18	4	0	0	62	22	25
2019	None of the above	30	39	13	13	5	0	0	69	18	92
2018	Client contact centre	10	83	7	0	0	0	0	93	0	11
2018	Compliance, inspection and enforcement	44	25	17	7	7	0	0	69	14	22
2018	Communications or public affairs	10	24	18	21	27	0	0	34	48	11
2018	Administration and operations	40	29	6	13	9	2	0	71	23	36
2018	Human resources	37	36	11	13	3	0	0	72	17	26
2018	Financial management	45	36	11	5	3	0	0	81	8	62
2018	Information technology	44	27	11	8	10	0	0	71	18	27
2018	Internal audit	24	38	12	16	11	0	0	62	27	81
2018	Evaluation	20	29	22	23	6	0	0	49	29	14
2018	Other services to the public	32	46	6	11	5	0	0	78	16	35
2018	None of the above	33	25	22	11	8	1	0	59	18	100
2017	Client contact centre	17	58	25	0	0	0	0	75	0	12
2017	Compliance, inspection and enforcement	35	32	21	4	4	4	0	70	8	25
2017	Communications or public affairs	25	25	17	17	17	0	0	50	33	12
2017	Administration and operations	26	39	20	6	8	0	0	66	14	35
2017	Human resources	33	39	11	11	6	0	0	72	17	18
2017	Financial management	40	49	6	5	0	0	0	90	5	59
2017	Information technology	31	34	23	4	8	0	0	65	12	26
2017	Internal audit	22	37	12	25	4	0	0	60	28	77
2017	Evaluation	11	66	0	17	5	0	0	78	22	18
2017	Other services to the public	38	36	23	3	0	0	0	74	3	34
2017	None of the above	33	31	14	14	6	2	0	65	21	147
2014	Compliance, inspection and enforcement	42	42	10	6	0	0	0	84	6	23
2014	Communications or public affairs	5	32	18	23	18	0	5	38	43	22
2014	Administration and operations	34	46	11	7	2	0	0	80	9	41
2014	Human resources	28	49	4	10	10	0	0	76	20	19
2014	Financial management	40	45	5	10	0	0	0	85	10	56
2014	Information technology	31	38	14	10	7	0	0	69	17	29
2014	Internal audit	36	33	21	10	1	0	0	69	11	63
2014	Evaluation	24	38	19	14	5	0	0	62	19	21
2014	Other services to the public	39	32	20	7	2	0	0	71	9	47
2014	None of the above	27	44	11	11	7	0	0	71	18	126

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	56	6	0	0	0	0	94	0	13
2019	Compliance, inspection and enforcement	20	25	29	11	15	0	0	44	27	26
2019	Communications or public affairs	17	33	32	17	0	0	0	50	17	12
2019	Administration and operations	7	48	23	15	4	4	0	56	20	27
2019	Human resources	22	43	20	16	0	0	0	64	16	26
2019	Financial management	12	46	17	19	5	0	0	59	24	50
2019	Information technology	40	47	13	0	0	0	0	87	0	17
2019	Internal audit	9	28	14	26	21	2	0	38	48	75
2019	Evaluation	0	30	9	28	26	7	0	32	58	14
2019	Project management	10	28	25	9	28	0	0	38	37	11
2019	Other services to the public	17	33	7	27	12	5	0	52	40	25
2019	None of the above	17	38	18	12	12	3	0	57	25	91
2018	Client contact centre	10	65	0	15	0	10	0	84	16	11
2018	Compliance, inspection and enforcement	19	36	9	19	12	4	0	58	32	22
2018	Communications or public affairs	10	7	18	38	27	0	0	17	65	11
2018	Administration and operations	31	37	7	13	9	2	0	69	23	36
2018	Human resources	32	36	17	6	9	0	0	68	15	26
2018	Financial management	28	43	18	8	3	0	0	71	11	62
2018	Information technology	17	35	22	7	7	11	0	59	16	27
2018	Internal audit	14	30	20	20	16	0	0	44	35	80
2018	Evaluation	12	21	30	22	15	0	0	33	37	14
2018	Other services to the public	21	41	14	16	8	0	0	62	24	35
2018	None of the above	13	37	23	15	10	1	0	51	25	101
2017	Client contact centre	17	50	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	16	42	8	18	8	8	0	63	28	24
2017	Communications or public affairs	25	17	17	33	8	0	0	42	42	12
2017	Administration and operations	15	39	29	9	8	0	0	54	17	35
2017	Human resources	28	33	28	6	6	0	0	61	11	18
2017	Financial management	25	40	16	12	2	5	0	69	14	58
2017	Information technology	16	46	18	12	8	0	0	62	19	26
2017	Internal audit	13	29	23	25	9	1	0	42	34	77
2017	Evaluation	12	32	5	40	11	0	0	44	51	18
2017	Other services to the public	26	33	26	15	0	0	0	59	15	34
2017	None of the above	19	31	20	17	7	6	0	54	25	147
2014	Compliance, inspection and enforcement	23	36	6	32	3	0	0	58	35	23
2014	Communications or public affairs	5	32	5	41	9	5	5	40	55	22
2014	Administration and operations	27	29	30	13	2	0	0	55	15	42
2014	Human resources	23	49	4	14	10	0	0	72	24	19
2014	Financial management	22	48	10	13	7	0	0	70	20	56
2014	Information technology	18	38	24	17	3	0	0	56	21	29
2014	Internal audit	12	38	23	21	5	0	0	51	26	63
2014	Evaluation	15	25	30	25	5	0	0	40	30	20
2014	Other services to the public	22	46	15	14	2	2	0	69	16	47
2014	None of the above	17	33	22	15	10	3	0	51	27	126

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	60	8	0	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	14	22	16	36	12	0	0	36	47	26
2019	Communications or public affairs	9	48	9	26	9	0	0	57	35	12
2019	Administration and operations	22	28	23	19	4	4	0	52	24	27
2019	Human resources	15	43	24	15	4	0	0	58	19	26
2019	Financial management	21	39	16	16	6	2	0	61	22	50
2019	Information technology	46	42	7	6	0	0	0	87	6	17
2019	Internal audit	9	37	18	21	14	2	0	46	35	75
2019	Evaluation	7	30	24	26	14	0	0	37	39	14
2019	Project management	10	44	0	18	28	0	0	54	46	11
2019	Other services to the public	16	32	17	11	20	5	0	50	32	25
2019	None of the above	16	36	20	14	11	1	0	53	26	92
2018	Client contact centre	10	73	10	7	0	0	0	83	7	11
2018	Compliance, inspection and enforcement	5	44	9	23	19	0	0	49	42	21
2018	Communications or public affairs	0	34	8	31	27	0	0	34	58	11
2018	Administration and operations	19	40	13	13	12	2	0	60	26	36
2018	Human resources	25	44	3	18	10	0	0	69	28	26
2018	Financial management	23	45	16	12	5	0	0	68	17	62
2018	Information technology	22	41	23	3	4	7	0	67	8	27
2018	Internal audit	15	26	30	21	9	0	0	41	30	82
2018	Evaluation	12	29	29	7	22	0	0	41	29	14
2018	Other services to the public	18	55	11	8	8	0	0	73	16	35
2018	None of the above	15	39	20	19	7	0	0	53	27	101
2017	Client contact centre	17	67	8	8	0	0	0	83	8	12
2017	Compliance, inspection and enforcement	19	36	12	8	16	8	0	60	26	25
2017	Communications or public affairs	25	33	0	25	17	0	0	58	42	12
2017	Administration and operations	14	43	17	15	11	0	0	57	25	35
2017	Human resources	22	33	22	22	0	0	0	56	22	18
2017	Financial management	22	51	13	13	2	0	0	73	15	59
2017	Information technology	27	50	7	7	4	4	0	80	12	26
2017	Internal audit	16	38	17	19	10	0	0	54	30	77
2017	Evaluation	0	67	11	22	0	0	0	67	22	18
2017	Other services to the public	35	39	17	6	3	0	0	74	9	34
2017	None of the above	22	36	19	13	7	3	0	60	20	147
2014	Compliance, inspection and enforcement	26	55	10	10	0	0	0	81	10	23
2014	Communications or public affairs	14	23	14	23	23	0	5	38	48	22
2014	Administration and operations	20	37	24	11	4	4	0	59	16	42
2014	Human resources	24	20	28	19	10	0	0	44	29	19
2014	Financial management	21	43	17	15	3	0	0	65	18	56
2014	Information technology	31	25	24	14	3	3	0	58	18	29
2014	Internal audit	19	43	11	22	5	0	0	62	27	63
2014	Evaluation	20	50	10	20	0	0	0	70	20	20
2014	Other services to the public	15	49	20	10	3	0	2	66	14	47
2014	None of the above	11	50	17	16	4	2	0	62	20	126

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	46	0	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	59	14	15	0	3	0	9	80	4	26
2019	Communications or public affairs	50	32	17	0	0	0	0	83	0	12
2019	Administration and operations	59	30	4	0	4	0	4	92	4	27
2019	Human resources	64	32	4	0	0	0	0	96	0	26
2019	Financial management	65	33	2	0	0	0	0	98	0	50
2019	Information technology	84	16	0	0	0	0	0	100	0	17
2019	Internal audit	51	35	10	2	1	0	1	87	3	74
2019	Evaluation	42	35	16	6	0	0	0	77	6	14
2019	Project management	82	9	0	0	9	0	0	91	9	11
2019	Other services to the public	36	39	21	0	5	0	0	75	5	25
2019	None of the above	56	22	12	2	1	6	1	83	4	92

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	40	6	0	0	0	94	0	13
2019	Compliance, inspection and enforcement	22	43	25	7	3	0	65	10	26
2019	Communications or public affairs	43	17	22	9	9	0	61	17	12
2019	Administration and operations	23	58	19	0	0	0	81	0	27
2019	Human resources	32	39	12	12	4	0	71	16	25
2019	Financial management	34	48	11	8	0	0	82	8	50
2019	Information technology	56	38	6	0	0	0	94	0	17
2019	Internal audit	18	43	6	19	14	0	61	33	75
2019	Evaluation	21	14	24	29	14	0	34	42	14
2019	Project management	10	46	16	9	19	0	56	28	11
2019	Other services to the public	22	52	12	10	5	0	74	14	25
2019	None of the above	27	46	17	6	3	1	73	9	92
2018	Client contact centre	11	58	30	0	0	0	70	0	10
2018	Compliance, inspection and enforcement	45	40	11	4	0	0	85	4	22
2018	Communications or public affairs	11	39	42	8	0	0	51	8	10
2018	Administration and operations	36	52	3	3	3	2	90	7	35
2018	Human resources	40	36	8	10	6	0	76	17	26
2018	Financial management	41	42	10	5	2	0	83	7	61
2018	Information technology	47	33	5	8	0	8	87	8	26
2018	Internal audit	32	39	11	15	4	0	71	18	81
2018	Evaluation	14	64	22	0	0	0	78	0	14
2018	Other services to the public	45	47	6	0	2	0	92	2	35
2018	None of the above	33	39	17	9	2	0	72	11	99
2017	Client contact centre	8	58	25	8	0	0	67	8	12
2017	Compliance, inspection and enforcement	23	48	16	13	0	0	71	13	25
2017	Communications or public affairs	33	25	25	17	0	0	58	17	12
2017	Administration and operations	32	43	23	2	0	0	75	2	35
2017	Human resources	28	44	22	6	0	0	72	6	18
2017	Financial management	42	42	13	0	3	0	84	3	59
2017	Information technology	39	45	8	4	4	0	84	8	26
2017	Internal audit	29	43	18	8	3	0	72	10	77
2017	Evaluation	22	50	22	6	0	0	72	6	18
2017	Other services to the public	35	45	17	3	0	0	80	3	34
2017	None of the above	33	47	7	7	3	2	82	10	147
2014	Compliance, inspection and enforcement	58	29	10	3	0	0	87	3	23
2014	Communications or public affairs	32	36	27	5	0	0	68	5	22
2014	Administration and operations	36	46	17	0	2	0	81	2	42
2014	Human resources	29	38	0	28	5	0	67	33	19
2014	Financial management	38	45	2	15	0	0	83	15	56
2014	Information technology	28	49	14	3	7	0	76	10	29
2014	Internal audit	32	41	15	12	0	0	73	12	63
2014	Evaluation	29	24	24	19	5	0	52	24	21
2014	Other services to the public	42	36	19	3	0	0	78	3	47
2014	None of the above	29	47	12	11	1	0	76	12	126

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	62	0	0	6	0	94	6	13
2019	Compliance, inspection and enforcement	16	26	24	20	11	3	43	32	26
2019	Communications or public affairs	17	17	24	42	0	0	35	42	12
2019	Administration and operations	15	37	29	15	4	0	51	19	27
2019	Human resources	8	54	15	19	4	0	62	23	26
2019	Financial management	19	33	19	18	9	2	53	27	50
2019	Information technology	39	42	13	7	0	0	80	7	17
2019	Internal audit	7	32	18	19	23	0	40	43	75
2019	Evaluation	0	14	14	53	19	0	14	72	14
2019	Project management	10	26	18	27	19	0	36	46	11
2019	Other services to the public	9	32	20	20	20	0	41	39	25
2019	None of the above	14	37	15	24	9	1	51	34	90

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	59	33	9	0	0	0	0	91	0	12
2019	Compliance, inspection and enforcement	43	39	12	3	0	3	0	85	3	26
2019	Communications or public affairs	50	24	9	9	9	0	0	74	17	12
2019	Administration and operations	29	49	4	11	4	4	0	80	16	27
2019	Human resources	45	39	12	4	0	0	0	84	4	26
2019	Financial management	48	33	6	6	4	0	2	83	11	50
2019	Information technology	74	26	0	0	0	0	0	100	0	17
2019	Internal audit	43	37	9	7	4	0	0	80	11	75
2019	Evaluation	35	45	7	13	0	0	0	80	13	14
2019	Project management	19	43	19	19	0	0	0	62	19	11
2019	Other services to the public	28	49	7	7	5	5	0	81	12	25
2019	None of the above	52	34	5	5	2	1	1	87	7	92
2018	Client contact centre	20	49	30	0	0	0	0	70	0	10
2018	Compliance, inspection and enforcement	55	29	7	0	8	0	0	85	8	22
2018	Communications or public affairs	8	85	0	8	0	0	0	92	8	10
2018	Administration and operations	53	30	5	6	0	2	3	88	6	36
2018	Human resources	49	40	7	0	3	0	0	90	3	26
2018	Financial management	64	29	2	2	2	2	0	95	3	62
2018	Information technology	57	25	5	10	0	3	0	85	10	26
2018	Internal audit	52	31	10	8	0	0	0	83	8	81
2018	Evaluation	51	14	21	7	7	0	0	65	15	14
2018	Other services to the public	60	29	5	0	3	3	0	92	3	35
2018	None of the above	49	41	5	4	1	0	1	90	5	98
2017	Client contact centre	17	58	17	8	0	0	0	75	8	12
2017	Compliance, inspection and enforcement	49	31	13	0	0	8	0	86	0	25
2017	Communications or public affairs	50	33	17	0	0	0	0	83	0	12
2017	Administration and operations	46	28	11	9	3	0	3	76	12	35
2017	Human resources	33	56	6	0	0	6	0	94	0	18
2017	Financial management	58	36	5	2	0	0	0	93	2	59
2017	Information technology	44	35	8	4	8	0	0	80	12	25
2017	Internal audit	52	28	11	6	1	1	0	81	8	77
2017	Evaluation	45	44	0	5	0	5	0	94	6	18
2017	Other services to the public	62	26	9	3	0	0	0	88	3	34
2017	None of the above	54	38	1	3	1	3	0	95	3	147
2014	Compliance, inspection and enforcement	58	16	3	16	0	3	3	79	17	23
2014	Communications or public affairs	41	36	9	14	0	0	0	77	14	22
2014	Administration and operations	43	44	2	2	6	2	0	89	9	42
2014	Human resources	47	33	10	5	5	0	0	80	10	19
2014	Financial management	63	30	0	7	0	0	0	93	7	56
2014	Information technology	59	28	7	3	0	3	0	89	3	29
2014	Internal audit	53	34	7	1	3	0	1	89	4	63
2014	Evaluation	62	19	14	5	0	0	0	81	5	21
2014	Other services to the public	44	37	8	7	2	2	0	83	9	47
2014	None of the above	55	31	6	3	3	0	1	87	6	126

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	70	24	6	0	0	0	94	0	13
2019	Compliance, inspection and enforcement	45	38	14	3	0	0	83	3	26
2019	Communications or public affairs	56	26	0	19	0	0	81	19	11
2019	Administration and operations	50	30	16	4	0	0	81	4	27
2019	Human resources	32	56	8	0	0	4	91	0	25
2019	Financial management	51	38	7	2	2	0	89	4	50
2019	Information technology	71	29	0	0	0	0	100	0	17
2019	Internal audit	43	33	10	11	2	1	76	13	75
2019	Evaluation	20	59	7	7	6	0	79	14	14
2019	Project management	17	37	27	10	9	0	54	19	11
2019	Other services to the public	50	36	3	3	5	4	89	8	25
2019	None of the above	52	30	12	4	2	0	82	6	90
2018	Client contact centre	34	35	30	0	0	0	70	0	10
2018	Compliance, inspection and enforcement	51	29	7	7	5	0	81	12	22
2018	Communications or public affairs	47	23	19	11	0	0	70	11	10
2018	Administration and operations	39	42	10	9	0	0	81	9	36
2018	Human resources	50	39	4	3	3	0	89	6	25
2018	Financial management	71	19	8	0	2	0	90	2	62
2018	Information technology	55	28	10	0	0	8	89	0	26
2018	Internal audit	46	37	11	5	1	0	83	6	80
2018	Evaluation	42	38	21	0	0	0	79	0	14
2018	Other services to the public	62	30	3	5	0	0	92	5	35
2018	None of the above	51	35	7	4	2	0	86	6	98

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	40	14	0	0	8	0	85	0	13
2019	Compliance, inspection and enforcement	27	27	12	19	8	7	0	58	29	26
2019	Communications or public affairs	9	31	9	17	9	26	0	53	35	12
2019	Administration and operations	13	37	8	19	11	8	4	57	35	27
2019	Human resources	19	35	11	16	0	12	8	67	20	26
2019	Financial management	23	21	22	10	6	10	8	54	20	50
2019	Information technology	56	31	12	0	0	0	0	88	0	17
2019	Internal audit	18	28	19	17	6	11	2	53	26	74
2019	Evaluation	14	37	16	19	14	0	0	51	33	14
2019	Project management	19	34	10	9	18	10	0	59	30	11
2019	Other services to the public	9	19	17	20	17	17	0	34	45	25
2019	None of the above	29	28	11	7	8	10	7	69	19	92
2018	Client contact centre	20	26	30	11	0	11	0	53	13	10
2018	Compliance, inspection and enforcement	32	29	7	4	12	13	3	72	19	22
2018	Communications or public affairs	11	20	23	11	19	15	0	37	36	10
2018	Administration and operations	36	21	16	11	6	6	3	63	19	36
2018	Human resources	30	17	29	4	6	9	4	54	12	26
2018	Financial management	36	31	11	9	2	8	3	76	12	62
2018	Information technology	30	31	11	5	12	10	0	69	19	25
2018	Internal audit	27	22	15	16	7	10	2	56	26	81
2018	Evaluation	20	16	8	34	7	15	0	41	49	14
2018	Other services to the public	33	35	3	9	7	8	5	79	18	35
2018	None of the above	25	21	21	16	6	10	2	51	25	99
2017	Client contact centre	8	42	25	25	0	0	0	50	25	12
2017	Compliance, inspection and enforcement	24	27	16	9	8	16	0	61	20	25
2017	Communications or public affairs	8	25	0	17	33	17	0	40	60	12
2017	Administration and operations	12	31	20	15	14	6	3	47	31	35
2017	Human resources	17	22	22	6	6	28	0	54	15	18
2017	Financial management	19	26	11	10	5	24	5	63	21	59
2017	Information technology	31	7	23	15	4	19	0	47	24	26
2017	Internal audit	20	26	19	16	5	13	1	53	24	77
2017	Evaluation	11	33	5	28	11	11	0	50	44	18
2017	Other services to the public	32	24	24	3	0	9	9	68	4	34
2017	None of the above	23	27	13	10	10	11	6	61	23	147
2014	Compliance, inspection and enforcement	32	36	10	6	10	3	3	73	17	23
2014	Communications or public affairs	14	18	9	18	27	5	9	37	53	22
2014	Administration and operations	19	33	16	11	12	7	2	57	26	42
2014	Human resources	24	37	10	5	10	10	5	71	17	19
2014	Financial management	20	24	25	9	10	10	3	50	21	56
2014	Information technology	21	21	24	10	17	7	0	44	30	29
2014	Internal audit	15	32	21	12	11	8	1	52	26	63
2014	Evaluation	29	19	14	19	19	0	0	48	38	21
2014	Other services to the public	19	32	17	10	3	8	10	62	17	47
2014	None of the above	26	25	12	10	10	12	5	61	24	126

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	54	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	34	19	16	14	16	0	54	30	26
2019	Communications or public affairs	9	39	17	17	9	9	53	28	12
2019	Administration and operations	10	44	26	12	8	0	54	19	27
2019	Human resources	30	38	20	8	0	4	71	8	26
2019	Financial management	35	42	13	9	2	0	77	10	50
2019	Information technology	56	44	0	0	0	0	100	0	17
2019	Internal audit	22	40	11	19	8	0	62	27	74
2019	Evaluation	20	43	14	23	0	0	63	23	14
2019	Project management	17	37	9	18	19	0	54	37	11
2019	Other services to the public	24	54	11	7	5	0	78	11	25
2019	None of the above	34	30	12	17	5	2	65	23	92
2018	Client contact centre	43	30	8	19	0	0	74	19	10
2018	Compliance, inspection and enforcement	36	41	4	12	7	0	77	18	22
2018	Communications or public affairs	11	35	34	0	19	0	47	19	10
2018	Administration and operations	26	48	9	17	0	0	74	17	36
2018	Human resources	30	39	17	3	6	4	72	10	26
2018	Financial management	49	34	4	10	3	0	83	13	62
2018	Information technology	36	22	8	15	12	8	63	29	26
2018	Internal audit	20	40	17	17	5	1	61	22	80
2018	Evaluation	6	51	15	15	6	7	62	23	14
2018	Other services to the public	41	40	5	9	5	0	81	14	35
2018	None of the above	19	53	16	7	5	1	72	11	99
2017	Client contact centre	25	75	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	54	17	12	9	8	0	71	17	25
2017	Communications or public affairs	25	42	8	17	8	0	67	25	12
2017	Administration and operations	28	40	15	8	9	0	68	17	35
2017	Human resources	56	39	6	0	0	0	94	0	18
2017	Financial management	49	35	10	6	0	0	84	6	59
2017	Information technology	42	31	7	7	9	4	76	16	26
2017	Internal audit	32	40	13	10	4	1	72	15	77
2017	Evaluation	16	78	0	6	0	0	94	6	18
2017	Other services to the public	38	44	17	0	0	0	83	0	34
2017	None of the above	38	42	10	6	2	2	81	9	144
2014	Compliance, inspection and enforcement	19	48	16	10	6	0	68	16	23
2014	Communications or public affairs	23	9	18	27	18	5	33	48	22
2014	Administration and operations	33	31	21	11	4	0	64	15	42
2014	Human resources	14	62	4	14	5	0	77	19	19
2014	Financial management	42	35	8	12	3	0	77	15	56
2014	Information technology	38	31	14	10	7	0	69	17	29
2014	Internal audit	19	42	11	16	10	1	62	26	63
2014	Evaluation	24	38	19	14	5	0	62	19	21
2014	Other services to the public	34	47	5	8	3	2	83	12	47
2014	None of the above	30	38	14	10	7	0	68	18	126

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	30	16	16	6	0	0	62	22	13
2019	Compliance, inspection and enforcement	26	24	11	11	27	0	0	50	39	26
2019	Communications or public affairs	17	15	9	26	33	0	0	32	59	12
2019	Administration and operations	13	26	15	27	11	4	4	43	41	27
2019	Human resources	15	42	32	8	4	0	0	57	12	26
2019	Financial management	38	37	7	9	4	2	3	79	13	50
2019	Information technology	44	20	25	11	0	0	0	65	11	17
2019	Internal audit	25	29	15	18	12	0	0	54	31	75
2019	Evaluation	14	30	14	31	12	0	0	43	43	14
2019	Project management	36	9	9	19	27	0	0	45	46	11
2019	Other services to the public	21	46	4	19	5	0	7	71	25	25
2019	None of the above	34	22	6	19	15	1	3	59	35	92
2018	Client contact centre	11	23	35	19	0	11	0	39	21	10
2018	Compliance, inspection and enforcement	31	25	17	12	12	0	3	59	24	22
2018	Communications or public affairs	0	28	11	19	42	0	0	28	61	10
2018	Administration and operations	12	31	15	13	19	3	7	48	35	36
2018	Human resources	19	46	9	9	10	4	3	70	21	26
2018	Financial management	43	30	11	7	5	2	1	76	13	60
2018	Information technology	31	15	17	0	27	11	0	51	30	26
2018	Internal audit	25	33	17	17	7	2	0	59	24	81
2018	Evaluation	20	39	15	6	13	7	0	63	21	14
2018	Other services to the public	34	39	6	15	2	0	3	76	17	35
2018	None of the above	22	34	17	7	13	2	5	60	22	99
2017	Client contact centre	0	42	17	42	0	0	0	42	42	12
2017	Compliance, inspection and enforcement	46	16	21	4	12	0	0	63	16	25
2017	Communications or public affairs	8	17	25	8	33	8	0	27	45	12
2017	Administration and operations	14	14	15	20	31	0	6	30	55	35
2017	Human resources	28	22	22	6	22	0	0	50	28	18
2017	Financial management	41	29	5	14	8	2	2	72	23	59
2017	Information technology	16	27	30	23	4	0	0	43	27	26
2017	Internal audit	33	35	13	12	6	1	0	68	19	77
2017	Evaluation	28	55	0	17	0	0	0	83	17	18
2017	Other services to the public	29	39	17	12	0	3	0	70	12	34
2017	None of the above	24	40	11	11	8	3	4	68	20	146
2014	Compliance, inspection and enforcement	13	13	36	6	32	0	0	26	39	23
2014	Communications or public affairs	0	5	18	14	64	0	0	5	77	22
2014	Administration and operations	9	22	13	21	22	2	10	35	50	42
2014	Human resources	9	33	5	19	24	0	10	47	48	19
2014	Financial management	9	18	26	19	28	0	0	27	47	55
2014	Information technology	14	10	27	7	38	0	4	25	47	29
2014	Internal audit	18	14	12	15	38	1	1	32	55	63
2014	Evaluation	14	14	14	5	52	0	0	29	57	21
2014	Other services to the public	15	34	10	25	14	0	2	50	40	47
2014	None of the above	15	17	15	23	28	0	2	33	52	126

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	44	40	0	0	8	0	8	91	9	13
2019	Compliance, inspection and enforcement	27	46	20	3	4	0	0	73	7	26
2019	Communications or public affairs	62	19	9	9	0	0	0	81	9	11
2019	Administration and operations	66	23	7	0	0	0	4	93	0	27
2019	Human resources	59	20	17	4	0	0	0	79	4	26
2019	Financial management	52	23	19	0	4	0	2	77	4	50
2019	Information technology	64	36	0	0	0	0	0	100	0	17
2019	Internal audit	53	20	15	7	4	0	2	73	11	74
2019	Evaluation	34	26	7	9	24	0	0	60	33	14
2019	Project management	45	27	10	18	0	0	0	72	18	11
2019	Other services to the public	50	14	11	5	11	0	8	70	18	25
2019	None of the above	57	25	7	5	1	1	4	87	6	92

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	8	0	0	0	0	16	100	0	13
2019	Compliance, inspection and enforcement	56	11	13	4	8	4	3	73	13	26
2019	Communications or public affairs	76	0	0	0	0	0	24	100	0	12
2019	Administration and operations	63	8	4	4	4	0	18	86	9	27
2019	Human resources	80	8	0	0	0	0	12	100	0	26
2019	Financial management	54	19	6	5	9	2	4	78	15	50
2019	Information technology	81	13	5	0	0	0	0	95	0	17
2019	Internal audit	68	7	8	4	7	0	7	80	12	75
2019	Evaluation	57	14	30	0	0	0	0	70	0	14
2019	Project management	62	9	10	0	0	0	19	87	0	11
2019	Other services to the public	49	11	8	9	8	0	14	70	21	25
2019	None of the above	60	10	6	4	5	1	14	83	10	92

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	38	8	8	0	0	8	83	9	13
2019	Compliance, inspection and enforcement	58	13	12	17	0	0	0	71	17	26
2019	Communications or public affairs	48	26	17	0	0	9	0	81	0	12
2019	Administration and operations	48	19	19	3	8	0	4	69	11	27
2019	Human resources	49	24	16	4	0	0	8	79	4	26
2019	Financial management	55	28	11	4	0	0	2	85	4	50
2019	Information technology	80	20	0	0	0	0	0	100	0	17
2019	Internal audit	49	30	13	3	4	0	1	79	7	73
2019	Evaluation	57	22	13	0	0	9	0	86	0	14
2019	Project management	37	35	9	19	0	0	0	72	19	11
2019	Other services to the public	45	25	10	4	5	0	12	79	10	24
2019	None of the above	61	15	12	4	1	2	6	82	5	92

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	22	16	0	0	0	8	83	0	13
2019	Compliance, inspection and enforcement	52	20	12	13	3	0	0	72	16	26
2019	Communications or public affairs	65	9	0	17	0	9	0	81	19	12
2019	Administration and operations	33	23	26	7	8	0	4	57	15	27
2019	Human resources	49	24	12	8	0	0	8	79	9	26
2019	Financial management	55	28	9	6	0	0	2	85	6	50
2019	Information technology	81	13	5	0	0	0	0	95	0	17
2019	Internal audit	52	20	18	4	4	0	1	73	9	73
2019	Evaluation	57	20	6	7	0	9	0	85	8	14
2019	Project management	44	28	0	28	0	0	0	72	28	11
2019	Other services to the public	48	17	9	3	8	0	15	76	13	25
2019	None of the above	61	12	13	4	1	4	6	80	5	91

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	8	0	0	0	0	16	100	0	13
2019	Compliance, inspection and enforcement	54	11	9	9	13	0	4	68	23	26
2019	Communications or public affairs	58	9	16	9	9	0	0	67	17	12
2019	Administration and operations	37	11	23	7	11	4	7	54	21	27
2019	Human resources	68	16	0	12	0	0	4	88	12	26
2019	Financial management	75	17	2	0	2	0	4	96	2	50
2019	Information technology	74	20	0	6	0	0	0	94	6	17
2019	Internal audit	59	10	12	9	6	0	4	72	16	74
2019	Evaluation	57	6	7	0	16	7	6	73	19	14
2019	Project management	62	19	10	0	0	0	9	89	0	11
2019	Other services to the public	45	5	11	9	13	4	13	60	27	25
2019	None of the above	58	10	5	7	4	3	12	81	14	91

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	32	0	0	8	0	8	91	9	13
2019	Compliance, inspection and enforcement	83	13	4	0	0	0	0	96	0	26
2019	Communications or public affairs	83	17	0	0	0	0	0	100	0	12
2019	Administration and operations	51	15	19	8	4	0	4	69	12	27
2019	Human resources	75	16	4	0	0	4	0	96	0	25
2019	Financial management	81	10	4	2	0	0	2	94	2	50
2019	Information technology	85	8	0	7	0	0	0	93	7	17
2019	Internal audit	96	1	0	0	0	0	2	100	0	74
2019	Evaluation	86	0	0	0	0	7	7	100	0	14
2019	Project management	90	10	0	0	0	0	0	100	0	11
2019	Other services to the public	69	0	5	0	5	0	22	88	6	25
2019	None of the above	79	8	0	1	1	4	7	98	2	92

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	78	6	0	0	0	8	8	100	0	13
2019	Compliance, inspection and enforcement	80	9	8	0	0	3	0	92	0	26
2019	Communications or public affairs	91	9	0	0	0	0	0	100	0	12
2019	Administration and operations	73	8	8	0	8	0	4	84	8	26
2019	Human resources	88	4	0	4	0	0	4	96	4	26
2019	Financial management	89	8	0	0	0	2	0	100	0	50
2019	Information technology	80	15	0	0	0	5	0	100	0	17
2019	Internal audit	90	4	4	1	0	0	1	95	1	74
2019	Evaluation	74	13	0	0	0	13	0	100	0	14
2019	Project management	81	10	0	9	0	0	0	91	9	11
2019	Other services to the public	69	4	6	0	5	5	12	87	6	25
2019	None of the above	84	3	0	0	1	5	7	99	1	91

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	8	0	0	0	16	100	0	13
2019	Compliance, inspection and enforcement	81	11	4	3	0	0	92	3	26
2019	Communications or public affairs	91	0	0	0	0	9	100	0	12
2019	Administration and operations	92	0	0	4	0	4	96	4	27
2019	Human resources	84	0	0	0	8	8	100	0	26
2019	Financial management	90	6	0	0	0	4	100	0	50
2019	Information technology	92	8	0	0	0	0	100	0	17
2019	Internal audit	88	1	5	0	0	5	95	0	74
2019	Evaluation	75	0	0	0	0	25	100	0	13
2019	Project management	89	0	0	0	0	11	100	0	10
2019	Other services to the public	74	0	0	5	3	18	94	6	25
2019	None of the above	81	6	0	0	3	9	100	0	92

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	62	0	8	0	0	0	92	8	13
2019	Compliance, inspection and enforcement	23	42	8	27	0	0	0	65	27	26
2019	Communications or public affairs	9	76	7	0	9	0	0	84	9	12
2019	Administration and operations	10	70	11	4	4	0	0	81	8	27
2019	Human resources	45	39	12	0	0	4	0	88	0	26
2019	Financial management	23	55	15	6	0	0	0	78	6	50
2019	Information technology	51	41	0	0	0	8	0	100	0	17
2019	Internal audit	12	45	15	20	4	3	0	59	26	75
2019	Evaluation	13	64	7	0	0	16	0	91	0	14
2019	Project management	37	44	0	10	9	0	0	81	19	11
2019	Other services to the public	11	58	19	7	5	0	0	69	12	25
2019	None of the above	22	54	9	5	3	7	0	82	8	92
2018	Client contact centre	11	47	11	8	0	23	0	75	10	10
2018	Compliance, inspection and enforcement	9	63	9	4	5	10	0	80	10	20
2018	Communications or public affairs	0	54	34	0	11	0	0	54	11	10
2018	Administration and operations	27	47	11	14	0	0	0	74	14	36
2018	Human resources	48	37	4	7	3	0	0	85	10	26
2018	Financial management	49	32	15	2	2	0	2	82	3	62
2018	Information technology	26	35	11	11	4	12	0	69	18	26
2018	Internal audit	18	44	20	12	4	2	0	64	16	81
2018	Evaluation	6	51	15	21	0	7	0	62	23	14
2018	Other services to the public	32	47	16	5	0	0	0	79	5	34
2018	None of the above	19	51	21	2	4	2	0	72	7	99
2017	Client contact centre	17	58	17	8	0	0	0	75	8	12
2017	Compliance, inspection and enforcement	32	31	26	8	0	4	0	65	8	25
2017	Communications or public affairs	17	42	25	8	0	8	0	64	9	12
2017	Administration and operations	29	28	23	12	5	3	0	59	17	35
2017	Human resources	33	44	17	6	0	0	0	78	6	18
2017	Financial management	41	42	13	3	0	0	0	84	3	59
2017	Information technology	39	31	23	0	8	0	0	69	8	26
2017	Internal audit	17	51	14	14	3	1	0	69	17	77
2017	Evaluation	24	41	12	23	0	0	0	65	23	17
2017	Other services to the public	35	48	12	6	0	0	0	83	6	34
2017	None of the above	23	47	15	8	3	3	0	72	12	147

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	32	8	0	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	36	38	25	0	0	0	0	75	0	26
2019	Communications or public affairs	50	41	0	0	9	0	0	91	9	12
2019	Administration and operations	36	45	11	4	0	4	0	84	4	27
2019	Human resources	43	53	0	4	0	0	0	96	4	26
2019	Financial management	38	43	11	6	2	0	0	81	8	50
2019	Information technology	66	34	0	0	0	0	0	100	0	17
2019	Internal audit	28	36	18	12	4	1	0	65	16	73
2019	Evaluation	20	51	7	14	7	0	0	71	22	14
2019	Project management	26	47	9	9	9	0	0	73	18	11
2019	Other services to the public	28	45	14	4	5	5	0	76	9	25
2019	None of the above	42	41	8	6	2	0	0	83	9	91
2018	Client contact centre	28	65	7	0	0	0	0	93	0	11
2018	Compliance, inspection and enforcement	40	30	20	5	0	4	0	73	5	22
2018	Communications or public affairs	49	24	27	0	0	0	0	73	0	11
2018	Administration and operations	49	43	0	5	0	3	0	94	6	34
2018	Human resources	60	34	0	3	3	0	0	94	6	26
2018	Financial management	59	35	1	5	0	0	0	94	5	62
2018	Information technology	69	20	3	0	4	3	0	92	4	26
2018	Internal audit	38	46	9	4	4	0	0	83	8	81
2018	Evaluation	35	44	14	7	0	0	0	79	7	14
2018	Other services to the public	47	45	2	6	0	0	0	92	6	35
2018	None of the above	37	54	5	4	1	0	0	91	5	100
2017	Client contact centre	0	73	27	0	0	0	0	73	0	11
2017	Compliance, inspection and enforcement	48	44	4	4	0	0	0	92	4	25
2017	Communications or public affairs	50	33	0	17	0	0	0	83	17	12
2017	Administration and operations	47	33	17	0	3	0	0	80	3	35
2017	Human resources	50	44	0	0	0	6	0	100	0	18
2017	Financial management	58	36	3	3	0	0	0	94	3	59
2017	Information technology	50	38	7	0	4	0	0	89	4	26
2017	Internal audit	35	45	12	6	1	0	0	81	8	77
2017	Evaluation	34	38	5	12	5	5	0	76	18	18
2017	Other services to the public	45	46	9	0	0	0	0	91	0	33
2017	None of the above	37	41	11	5	2	4	1	81	7	147
2014	Compliance, inspection and enforcement	52	42	3	3	0	0	0	94	3	23
2014	Communications or public affairs	50	32	9	5	0	5	0	86	5	22
2014	Administration and operations	58	35	5	2	0	0	0	93	2	41
2014	Human resources	57	33	10	0	0	0	0	90	0	19
2014	Financial management	55	37	7	2	0	0	0	92	2	56
2014	Information technology	62	17	14	0	0	7	0	85	0	29
2014	Internal audit	40	42	12	4	1	0	0	82	5	63
2014	Evaluation	67	19	5	10	0	0	0	86	10	21
2014	Other services to the public	49	39	10	2	0	0	0	88	2	47
2014	None of the above	41	44	9	5	1	1	0	86	6	126

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	24	8	0	0	6	0	91	0	13
2019	Compliance, inspection and enforcement	56	27	13	0	0	0	4	86	0	25
2019	Communications or public affairs	74	16	0	9	0	0	0	91	9	11
2019	Administration and operations	55	30	8	4	4	0	0	84	8	27
2019	Human resources	49	35	8	8	0	0	0	84	8	26
2019	Financial management	44	45	8	2	0	0	0	89	2	50
2019	Information technology	85	15	0	0	0	0	0	100	0	17
2019	Internal audit	47	32	13	2	2	4	0	82	4	74
2019	Evaluation	27	35	16	7	0	14	0	73	8	14
2019	Project management	35	38	18	9	0	0	0	73	9	11
2019	Other services to the public	56	32	8	0	5	0	0	88	5	25
2019	None of the above	51	35	6	7	0	1	0	87	7	92
2018	Client contact centre	39	44	7	10	0	0	0	83	10	11
2018	Compliance, inspection and enforcement	50	31	14	0	0	4	0	85	0	22
2018	Communications or public affairs	39	34	27	0	0	0	0	73	0	11
2018	Administration and operations	55	25	17	0	3	0	0	80	3	35
2018	Human resources	58	32	10	0	0	0	0	90	0	26
2018	Financial management	61	29	8	0	0	1	0	92	0	62
2018	Information technology	60	28	0	0	0	12	0	100	0	27
2018	Internal audit	41	41	11	4	1	1	1	84	5	81
2018	Evaluation	27	66	0	0	0	7	0	100	0	14
2018	Other services to the public	47	48	2	3	0	0	0	95	3	35
2018	None of the above	38	41	16	3	1	1	0	80	4	99
2017	Client contact centre	8	75	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	59	32	9	0	0	0	0	91	0	25
2017	Communications or public affairs	67	33	0	0	0	0	0	100	0	12
2017	Administration and operations	35	47	12	0	3	3	0	85	3	35
2017	Human resources	50	33	17	0	0	0	0	83	0	18
2017	Financial management	56	36	5	3	0	0	0	92	3	59
2017	Information technology	54	34	8	0	4	0	0	88	4	26
2017	Internal audit	36	43	11	1	4	4	0	83	5	77
2017	Evaluation	47	41	0	6	0	6	0	94	6	17
2017	Other services to the public	50	38	12	0	0	0	0	88	0	34
2017	None of the above	45	37	10	4	1	3	0	84	5	146
2014	Compliance, inspection and enforcement	58	26	13	3	0	0	0	84	3	23
2014	Communications or public affairs	64	23	9	0	0	5	0	90	0	22
2014	Administration and operations	60	34	4	0	0	2	0	95	0	42
2014	Human resources	57	33	5	5	0	0	0	90	5	19
2014	Financial management	60	35	2	0	2	2	0	97	2	56
2014	Information technology	55	31	0	3	3	7	0	93	7	29
2014	Internal audit	51	30	11	3	0	6	0	85	3	63
2014	Evaluation	71	29	0	0	0	0	0	100	0	21
2014	Other services to the public	52	36	8	0	0	3	0	91	0	47
2014	None of the above	51	38	7	1	0	2	0	91	1	126

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	24	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	60	37	3	0	0	97	0	26
2019	Communications or public affairs	50	33	9	9	0	83	9	12
2019	Administration and operations	54	34	8	4	0	88	4	27
2019	Human resources	72	28	0	0	0	100	0	26
2019	Financial management	70	22	4	5	0	92	5	50
2019	Information technology	78	22	0	0	0	100	0	17
2019	Internal audit	51	36	5	9	0	87	9	75
2019	Evaluation	30	50	20	0	0	80	0	14
2019	Project management	70	20	0	0	10	90	10	10
2019	Other services to the public	46	39	4	7	5	85	11	25
2019	None of the above	66	26	5	2	1	92	3	90
2018	Client contact centre	49	51	0	0	0	100	0	11
2018	Compliance, inspection and enforcement	59	29	12	0	0	88	0	22
2018	Communications or public affairs	27	66	7	0	0	93	0	11
2018	Administration and operations	56	38	0	6	0	94	6	36
2018	Human resources	73	20	0	0	6	94	6	26
2018	Financial management	74	21	3	0	2	95	2	61
2018	Information technology	65	24	6	4	0	90	4	27
2018	Internal audit	48	41	8	3	0	89	3	80
2018	Evaluation	27	67	6	0	0	94	0	14
2018	Other services to the public	63	32	5	0	0	95	0	35
2018	None of the above	53	37	6	1	3	90	4	100
2017	Client contact centre	42	58	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	59	25	13	4	0	84	4	25
2017	Communications or public affairs	58	25	8	8	0	83	8	12
2017	Administration and operations	50	33	12	0	5	83	5	35
2017	Human resources	67	28	0	6	0	94	6	18
2017	Financial management	66	31	2	2	0	97	2	59
2017	Information technology	57	34	4	4	0	91	4	26
2017	Internal audit	48	38	7	7	1	86	8	76
2017	Evaluation	52	36	12	0	0	88	0	17
2017	Other services to the public	65	29	6	0	0	94	0	34
2017	None of the above	56	36	5	3	1	91	4	146
2014	Compliance, inspection and enforcement	58	39	3	0	0	97	0	23
2014	Communications or public affairs	41	45	5	9	0	86	9	22
2014	Administration and operations	74	24	0	2	0	98	2	42
2014	Human resources	48	42	5	0	5	90	5	19
2014	Financial management	68	27	2	3	0	95	3	56
2014	Information technology	55	35	7	3	0	90	3	29
2014	Internal audit	51	41	4	3	1	92	4	63
2014	Evaluation	67	29	0	5	0	95	5	21
2014	Other services to the public	58	39	2	2	0	97	2	47
2014	None of the above	56	37	3	3	1	93	4	126

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	70	30	0	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	37	20	27	7	9	0	0	57	16	26
2019	Communications or public affairs	17	52	22	9	0	0	0	69	9	12
2019	Administration and operations	50	15	30	4	0	0	0	66	4	27
2019	Human resources	64	32	4	0	0	0	0	96	0	26
2019	Financial management	46	25	16	13	0	0	0	70	13	50
2019	Information technology	85	15	0	0	0	0	0	100	0	17
2019	Internal audit	33	34	13	11	8	0	0	68	19	74
2019	Evaluation	14	43	36	7	0	0	0	57	7	14
2019	Project management	38	25	28	0	9	0	0	63	9	11
2019	Other services to the public	33	38	13	11	5	0	0	71	16	24
2019	None of the above	46	36	7	9	3	0	0	82	12	92
2018	Client contact centre	39	61	0	0	0	0	0	100	0	11
2018	Compliance, inspection and enforcement	47	29	7	9	3	5	0	80	13	21
2018	Communications or public affairs	7	35	31	27	0	0	0	42	27	11
2018	Administration and operations	60	28	9	3	0	0	0	88	3	35
2018	Human resources	62	24	4	6	3	0	0	86	9	26
2018	Financial management	61	29	4	0	5	0	0	91	5	62
2018	Information technology	58	24	8	6	4	0	0	82	10	27
2018	Internal audit	35	37	15	8	5	0	0	72	13	81
2018	Evaluation	36	29	15	6	14	0	0	66	20	14
2018	Other services to the public	47	42	8	3	0	0	0	89	3	35
2018	None of the above	37	40	14	6	3	0	0	76	9	99
2017	Client contact centre	33	58	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	47	29	17	4	4	0	0	76	8	25
2017	Communications or public affairs	25	33	33	8	0	0	0	58	8	12
2017	Administration and operations	40	40	12	3	5	0	0	80	8	35
2017	Human resources	56	39	6	0	0	0	0	94	0	18
2017	Financial management	57	33	5	3	2	0	0	90	5	59
2017	Information technology	43	26	18	12	0	0	0	69	12	26
2017	Internal audit	36	33	18	9	4	0	0	69	13	77
2017	Evaluation	50	39	5	5	0	0	0	89	5	18
2017	Other services to the public	52	36	12	0	0	0	0	88	0	33
2017	None of the above	40	36	11	7	6	0	1	76	13	147
2014	Compliance, inspection and enforcement	39	55	6	0	0	0	0	94	0	23
2014	Communications or public affairs	23	45	9	18	5	0	0	68	23	22
2014	Administration and operations	64	32	2	0	2	0	0	96	2	42
2014	Human resources	44	47	5	0	5	0	0	90	5	19
2014	Financial management	57	31	5	5	2	0	0	88	7	56
2014	Information technology	52	38	3	3	3	0	0	90	7	29
2014	Internal audit	44	42	8	4	1	0	0	86	5	63
2014	Evaluation	43	43	0	10	5	0	0	86	14	21
2014	Other services to the public	52	27	14	5	2	0	0	80	7	47
2014	None of the above	42	43	7	4	2	2	0	86	6	126

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	70	30	0	0	0	0	100	0	13
2019	Compliance, inspection and enforcement	33	20	28	11	9	0	53	20	26
2019	Communications or public affairs	17	52	22	9	0	0	69	9	12
2019	Administration and operations	43	30	27	0	0	0	73	0	27
2019	Human resources	68	28	4	0	0	0	96	0	26
2019	Financial management	46	33	12	7	2	0	79	9	49
2019	Information technology	92	8	0	0	0	0	100	0	17
2019	Internal audit	35	31	11	12	10	0	67	22	75
2019	Evaluation	14	48	15	24	0	0	62	24	14
2019	Project management	28	44	0	19	9	0	72	28	11
2019	Other services to the public	33	37	10	12	8	0	71	20	24
2019	None of the above	43	36	9	10	2	0	79	12	91
2018	Client contact centre	49	41	10	0	0	0	90	0	11
2018	Compliance, inspection and enforcement	37	36	15	8	3	0	73	12	22
2018	Communications or public affairs	7	56	21	7	10	0	62	17	11
2018	Administration and operations	55	30	11	3	0	0	85	3	34
2018	Human resources	63	19	11	3	3	0	82	7	26
2018	Financial management	59	33	3	2	3	0	92	5	62
2018	Information technology	54	33	3	7	3	0	86	11	26
2018	Internal audit	34	41	10	10	5	0	75	15	81
2018	Evaluation	32	38	8	16	7	0	70	22	13
2018	Other services to the public	50	37	11	3	0	0	87	3	35
2018	None of the above	31	49	13	5	3	0	79	8	100
2017	Client contact centre	33	58	8	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	43	32	5	8	8	4	79	16	25
2017	Communications or public affairs	33	25	33	8	0	0	58	8	12
2017	Administration and operations	29	51	15	0	5	0	80	5	35
2017	Human resources	56	33	6	6	0	0	89	6	18
2017	Financial management	51	40	5	3	2	0	90	5	59
2017	Information technology	39	38	11	12	0	0	77	12	26
2017	Internal audit	34	41	13	9	3	0	75	12	77
2017	Evaluation	33	50	5	12	0	0	83	12	18
2017	Other services to the public	45	44	12	0	0	0	88	0	34
2017	None of the above	37	40	10	7	6	0	77	13	147
2014	Compliance, inspection and enforcement	45	48	6	0	0	0	94	0	23
2014	Communications or public affairs	23	36	23	9	9	0	59	18	22
2014	Administration and operations	57	36	2	4	0	0	94	4	42
2014	Human resources	44	47	0	5	5	0	90	10	19
2014	Financial management	56	33	7	3	2	0	88	5	56
2014	Information technology	55	31	7	3	3	0	87	7	29
2014	Internal audit	37	51	7	1	4	0	88	5	63
2014	Evaluation	52	33	0	10	5	0	86	14	21
2014	Other services to the public	49	30	8	10	2	0	80	12	47
2014	None of the above	38	40	10	9	3	0	78	12	126

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	16	16	6	0	0	0	78	6	13
2019	Compliance, inspection and enforcement	35	25	17	4	16	3	0	62	21	26
2019	Communications or public affairs	17	33	41	0	0	9	0	55	0	12
2019	Administration and operations	32	34	23	11	0	0	0	66	11	27
2019	Human resources	61	24	7	4	0	4	0	88	4	26
2019	Financial management	40	22	22	10	5	2	0	63	15	50
2019	Information technology	87	13	0	0	0	0	0	100	0	17
2019	Internal audit	32	38	6	10	10	3	0	73	21	75
2019	Evaluation	23	47	7	23	0	0	0	70	23	14
2019	Project management	28	19	25	9	19	0	0	47	28	11
2019	Other services to the public	24	31	17	13	8	7	0	59	23	25
2019	None of the above	37	31	15	8	5	3	0	70	14	91
2018	Client contact centre	49	24	17	10	0	0	0	73	10	11
2018	Compliance, inspection and enforcement	28	25	15	8	16	8	0	58	26	22
2018	Communications or public affairs	7	17	39	27	10	0	0	24	38	11
2018	Administration and operations	52	16	21	8	0	2	0	70	8	36
2018	Human resources	52	27	10	0	6	4	0	83	6	26
2018	Financial management	56	19	18	2	5	0	0	75	7	62
2018	Information technology	49	29	15	3	3	0	0	78	6	27
2018	Internal audit	37	27	16	12	5	1	1	66	18	81
2018	Evaluation	34	8	25	7	8	17	0	51	19	12
2018	Other services to the public	41	34	19	6	0	0	0	75	6	35
2018	None of the above	30	31	26	6	5	1	1	62	11	99
2017	Client contact centre	33	50	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	36	19	12	12	12	4	4	60	26	25
2017	Communications or public affairs	25	17	33	25	0	0	0	42	25	12
2017	Administration and operations	37	20	26	6	5	3	3	61	12	35
2017	Human resources	50	17	33	0	0	0	0	67	0	18
2017	Financial management	50	27	11	8	3	0	0	77	11	59
2017	Information technology	47	23	19	4	8	0	0	69	12	26
2017	Internal audit	35	27	19	9	4	5	0	66	14	77
2017	Evaluation	39	33	17	5	0	5	0	76	6	18
2017	Other services to the public	42	27	29	3	0	0	0	68	3	34
2017	None of the above	37	27	15	10	6	3	1	67	17	147
2014	Compliance, inspection and enforcement	45	26	16	13	0	0	0	71	13	23
2014	Communications or public affairs	27	18	23	18	14	0	0	45	32	22
2014	Administration and operations	48	34	13	0	2	2	0	84	2	42
2014	Human resources	29	51	10	0	10	0	0	80	10	19
2014	Financial management	47	18	13	11	3	6	0	70	16	56
2014	Information technology	45	35	10	3	7	0	0	80	10	29
2014	Internal audit	36	36	21	5	3	0	0	71	8	63
2014	Evaluation	33	43	5	10	5	5	0	80	15	21
2014	Other services to the public	37	27	21	12	3	0	0	64	15	47
2014	None of the above	35	27	19	9	4	5	0	66	14	126

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	14	40	46	13
2019	Compliance, inspection and enforcement	26	49	24	26
2019	Communications or public affairs	9	24	67	12
2019	Administration and operations	23	40	38	27
2019	Human resources	20	49	31	26
2019	Financial management	18	41	41	50
2019	Information technology	7	72	21	17
2019	Internal audit	31	34	35	75
2019	Evaluation	27	20	53	14
2019	Project management	43	20	37	11
2019	Other services to the public	11	31	58	25
2019	None of the above	12	59	29	92
2018	Client contact centre	0	62	38	10
2018	Compliance, inspection and enforcement	19	53	28	22
2018	Communications or public affairs	21	44	35	11
2018	Administration and operations	16	47	37	36
2018	Human resources	17	43	40	26
2018	Financial management	8	57	35	62
2018	Information technology	14	54	32	27
2018	Internal audit	20	42	38	82
2018	Evaluation	43	43	15	14
2018	Other services to the public	14	45	40	35
2018	None of the above	10	49	41	100
2017	Client contact centre	0	67	33	12
2017	Compliance, inspection and enforcement	16	48	37	25
2017	Communications or public affairs	17	42	42	12
2017	Administration and operations	28	31	40	35
2017	Human resources	11	39	50	18
2017	Financial management	14	57	30	59
2017	Information technology	16	53	31	25
2017	Internal audit	17	43	40	77
2017	Evaluation	11	50	39	18
2017	Other services to the public	12	53	35	34
2017	None of the above	19	49	32	147
2014	Compliance, inspection and enforcement	10	71	19	23
2014	Communications or public affairs	18	41	41	22
2014	Administration and operations	9	59	32	42
2014	Human resources	15	38	48	19
2014	Financial management	20	48	32	56
2014	Information technology	17	55	28	29
2014	Internal audit	15	53	32	63
2014	Evaluation	10	67	24	21
2014	Other services to the public	15	56	29	47
2014	None of the above	11	54	35	126

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Internal audit	15	9	68	9	0	0	23
2019	None of the above	14	10	66	10	0	0	11
2018	Internal audit	16	12	60	0	0	12	17
2018	None of the above	24	9	46	9	0	12	11
2017	Administration and operations	10	31	49	10	0	0	10
2017	Internal audit	16	7	69	7	0	0	13
2017	None of the above	28	7	40	19	0	7	27
2014	Financial management	18	17	32	33	9999	0	12
2014	None of the above	16	11	23	50	9999	0	16

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	32	40	0	16	0	0	12	82	18	13
2019	Compliance, inspection and enforcement	21	46	15	9	0	3	6	74	9	26
2019	Communications or public affairs	33	50	9	0	0	0	9	91	0	12
2019	Administration and operations	25	53	8	8	0	0	7	84	8	27
2019	Human resources	53	35	4	4	0	0	4	92	4	26
2019	Financial management	30	48	4	2	2	0	13	90	5	50
2019	Information technology	44	36	14	0	0	0	5	85	0	17
2019	Internal audit	32	53	4	5	2	0	5	89	7	75
2019	Evaluation	6	59	0	14	0	7	13	82	18	14
2019	Project management	19	70	11	0	0	0	0	89	0	10
2019	Other services to the public	27	39	9	5	4	5	11	80	10	24
2019	None of the above	36	42	7	6	0	0	8	86	6	91

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	8	16	0	0	0	12	82	0	13
2019	Compliance, inspection and enforcement	42	25	16	4	0	8	6	77	5	26
2019	Communications or public affairs	67	9	16	0	0	9	0	83	0	12
2019	Administration and operations	51	23	11	4	0	4	7	83	4	27
2019	Human resources	64	28	4	0	0	0	4	96	0	26
2019	Financial management	52	27	4	2	0	2	13	93	3	50
2019	Information technology	87	0	7	0	0	0	6	92	0	16
2019	Internal audit	60	22	6	4	0	3	5	89	4	75
2019	Evaluation	46	19	7	0	0	14	13	90	0	14
2019	Project management	44	38	9	0	9	0	0	82	9	11
2019	Other services to the public	46	20	4	0	8	8	14	85	11	25
2019	None of the above	56	21	8	0	2	3	9	89	2	92

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	13
2019	Internal audit	7	93	75
2019	None of the above	6	94	92
2018	Internal audit	10	90	82
2018	None of the above	11	89	100

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	13
2019	Human resources	27	73	26
2019	Internal audit	11	89	75
2019	None of the above	8	92	92

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	38	8	0	0	30	8	87	0	13
2019	Compliance, inspection and enforcement	23	16	13	9	0	11	28	63	15	26
2019	Communications or public affairs	9	24	26	0	17	24	0	43	23	12
2019	Administration and operations	8	18	30	11	4	22	8	36	21	27
2019	Human resources	34	28	8	3	0	28	0	85	4	26
2019	Financial management	15	9	18	4	2	46	7	50	13	50
2019	Information technology	32	25	20	6	0	18	0	68	7	17
2019	Internal audit	17	12	12	4	5	44	7	58	19	75
2019	Evaluation	14	0	23	12	14	30	7	23	41	14
2019	Project management	19	0	17	9	9	46	0	35	33	11
2019	Other services to the public	19	5	5	7	5	53	8	60	28	25
2019	None of the above	20	14	12	7	2	30	15	62	17	92
2018	Client contact centre	21	7	27	0	0	45	0	50	0	11
2018	Compliance, inspection and enforcement	27	25	0	7	4	25	12	83	17	22
2018	Communications or public affairs	10	15	21	0	38	17	0	30	45	11
2018	Administration and operations	21	18	12	8	9	24	9	57	25	36
2018	Human resources	32	21	12	0	3	28	4	78	4	26
2018	Financial management	23	16	11	2	0	35	14	75	3	62
2018	Information technology	41	3	17	0	4	29	6	68	6	27
2018	Internal audit	17	13	16	7	0	33	14	57	13	81
2018	Evaluation	0	21	16	14	0	50	0	42	27	14
2018	Other services to the public	6	21	16	6	0	48	3	55	12	35
2018	None of the above	21	10	12	3	6	39	9	59	18	101
2017	Client contact centre	8	33	33	0	0	25	0	56	0	12
2017	Compliance, inspection and enforcement	24	28	5	4	0	32	8	86	6	25
2017	Communications or public affairs	33	0	17	8	0	42	0	57	14	12
2017	Administration and operations	17	26	22	6	3	14	12	58	12	35
2017	Human resources	33	6	17	11	0	33	0	58	17	18
2017	Financial management	24	8	17	2	0	34	15	63	3	59
2017	Information technology	20	7	12	7	0	50	4	58	16	26
2017	Internal audit	12	13	14	4	1	45	10	56	12	77
2017	Evaluation	0	30	12	0	6	34	17	62	12	17
2017	Other services to the public	12	12	20	0	0	38	17	54	0	34
2017	None of the above	18	18	12	1	3	38	10	70	8	146
2014	Compliance, inspection and enforcement	13	23	3	10	3	39	10	69	25	23
2014	Communications or public affairs	9	9	14	18	9	36	5	31	46	22
2014	Administration and operations	30	16	15	4	4	28	2	66	12	42
2014	Human resources	14	32	15	5	10	15	9	61	19	19
2014	Financial management	20	12	14	7	2	41	5	58	16	56
2014	Information technology	21	3	31	10	3	27	3	35	20	29
2014	Internal audit	14	10	21	5	3	40	8	45	16	63
2014	Evaluation	19	10	14	5	5	38	10	55	18	21
2014	Other services to the public	7	10	19	3	0	37	24	43	9	47
2014	None of the above	18	10	11	5	4	39	13	58	19	126

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	56	0	0	0	6	0	100	0	13
2019	Compliance, inspection and enforcement	43	26	12	7	0	8	4	79	7	26
2019	Communications or public affairs	50	26	6	9	9	0	0	76	17	12
2019	Administration and operations	29	36	19	8	0	8	0	71	9	27
2019	Human resources	38	42	8	4	0	8	0	87	4	26
2019	Financial management	40	33	14	4	0	6	2	80	4	50
2019	Information technology	62	31	7	0	0	0	0	93	0	17
2019	Internal audit	32	31	12	6	3	14	2	75	11	75
2019	Evaluation	21	24	7	19	0	22	7	64	26	14
2019	Project management	29	35	0	9	9	18	0	78	22	11
2019	Other services to the public	44	21	11	4	5	15	0	77	10	25
2019	None of the above	50	28	9	3	1	9	0	85	5	92
2018	Client contact centre	28	44	27	0	0	0	0	73	0	11
2018	Compliance, inspection and enforcement	40	32	9	11	0	8	0	78	12	22
2018	Communications or public affairs	28	34	21	10	7	0	0	62	17	11
2018	Administration and operations	42	37	16	3	2	0	0	79	6	36
2018	Human resources	43	34	13	3	3	4	0	80	6	26
2018	Financial management	43	34	11	2	0	10	0	86	2	62
2018	Information technology	60	10	11	9	0	10	0	78	10	27
2018	Internal audit	32	32	26	4	1	4	1	68	5	81
2018	Evaluation	12	68	7	6	0	6	0	86	7	14
2018	Other services to the public	41	38	16	3	0	3	0	81	3	35
2018	None of the above	39	30	15	4	3	8	1	76	7	101
2017	Client contact centre	17	67	17	0	0	0	0	83	0	12
2017	Compliance, inspection and enforcement	40	43	9	4	0	4	0	87	4	25
2017	Communications or public affairs	42	17	33	0	0	8	0	64	0	12
2017	Administration and operations	32	45	9	0	3	9	3	87	3	35
2017	Human resources	44	22	6	6	0	22	0	86	7	18
2017	Financial management	42	36	9	0	0	10	3	90	0	59
2017	Information technology	47	15	19	4	0	15	0	73	5	26
2017	Internal audit	34	30	20	4	1	11	1	72	6	76
2017	Evaluation	21	46	11	5	5	11	0	75	12	18
2017	Other services to the public	53	23	12	0	0	12	0	87	0	34
2017	None of the above	36	41	6	4	1	10	2	88	5	147
2014	Compliance, inspection and enforcement	35	42	10	10	0	3	0	80	10	23
2014	Communications or public affairs	23	50	18	0	0	9	0	80	0	22
2014	Administration and operations	41	26	22	4	2	4	0	71	7	42
2014	Human resources	29	47	5	10	5	0	5	79	15	19
2014	Financial management	41	30	19	2	0	8	0	78	2	56
2014	Information technology	35	38	17	4	3	3	0	75	7	29
2014	Internal audit	36	23	21	4	1	15	0	69	6	63
2014	Evaluation	38	29	10	14	0	10	0	74	16	21
2014	Other services to the public	27	25	27	2	0	17	2	64	2	47
2014	None of the above	36	27	12	4	4	14	2	75	10	126

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	13
2019	Communications or public affairs	0	100	12
2019	Administration and operations	0	100	27
2019	Evaluation	0	100	14
2018	Client contact centre	0	100	11
2018	Communications or public affairs	0	100	11
2018	Administration and operations	0	100	35
2018	Human resources	0	100	26
2018	Financial management	0	100	61
2018	Information technology	0	100	27
2018	Evaluation	0	100	14
2018	Other services to the public	0	100	35
2018	None of the above	6	94	101

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	13
2019	Administration and operations	0	100	27
2019	Internal audit	7	93	74
2019	Project management	0	100	11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	38	8	0	0	30	8	87	0	13
2019	Compliance, inspection and enforcement	30	4	12	4	0	25	24	67	8	26
2019	Communications or public affairs	16	17	17	0	0	50	0	66	0	12
2019	Administration and operations	18	15	42	0	0	18	8	44	0	27
2019	Human resources	26	24	11	0	0	36	4	82	0	26
2019	Financial management	15	7	18	2	0	52	7	51	5	50
2019	Information technology	37	27	12	0	0	23	0	84	0	17
2019	Internal audit	12	13	12	2	4	51	5	58	14	75
2019	Evaluation	27	0	23	6	0	37	7	48	11	14
2019	Project management	26	0	0	9	9	56	0	60	40	11
2019	Other services to the public	16	3	0	0	5	68	8	81	19	25
2019	None of the above	23	11	14	0	0	36	16	71	0	92
2018	Client contact centre	18	17	38	0	0	27	0	48	0	11
2018	Compliance, inspection and enforcement	27	23	14	0	0	24	12	78	0	22
2018	Communications or public affairs	21	7	21	0	0	32	21	57	0	11
2018	Administration and operations	24	17	19	0	3	25	12	65	5	36
2018	Human resources	36	24	12	0	0	24	4	83	0	26
2018	Financial management	25	7	11	0	0	38	20	74	0	62
2018	Information technology	31	5	15	0	0	41	8	71	0	27
2018	Internal audit	20	12	12	0	0	40	15	73	0	79
2018	Evaluation	14	15	15	0	0	57	0	66	0	14
2018	Other services to the public	18	17	5	3	0	54	3	82	7	35
2018	None of the above	14	8	18	0	2	47	11	52	5	101
2017	Client contact centre	8	25	25	0	0	42	0	57	0	12
2017	Compliance, inspection and enforcement	28	16	9	0	0	36	12	84	0	25
2017	Communications or public affairs	33	0	0	0	0	67	0	100	0	12
2017	Administration and operations	23	25	20	0	3	12	17	68	4	35
2017	Human resources	22	22	17	0	0	39	0	73	0	18
2017	Financial management	23	8	14	0	2	39	15	67	3	59
2017	Information technology	15	7	20	0	0	50	7	53	0	26
2017	Internal audit	12	9	14	1	0	51	12	58	4	77
2017	Evaluation	11	17	11	0	0	44	16	72	0	18
2017	Other services to the public	9	18	17	0	0	39	17	60	0	34
2017	None of the above	21	13	10	2	1	43	10	73	6	147
2014	Compliance, inspection and enforcement	16	23	16	0	0	42	3	71	0	23
2014	Communications or public affairs	9	9	14	5	0	59	5	50	13	22
2014	Administration and operations	20	24	19	2	0	28	6	67	3	42
2014	Human resources	9	42	5	5	5	24	10	78	15	19
2014	Financial management	16	15	12	3	2	48	3	65	10	56
2014	Information technology	25	7	21	0	0	41	7	60	0	29
2014	Internal audit	12	4	18	4	1	48	12	41	14	63
2014	Evaluation	24	14	5	0	0	33	24	89	0	21
2014	Other services to the public	17	22	12	0	0	36	14	77	0	47
2014	None of the above	19	11	11	3	0	44	12	69	6	126

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	56	0	0	0	6	8	100	0	13
2019	Compliance, inspection and enforcement	47	12	12	9	0	11	9	74	11	25
2019	Communications or public affairs	50	26	15	0	0	9	0	83	0	12
2019	Administration and operations	33	48	12	0	0	8	0	87	0	27
2019	Human resources	34	43	15	0	0	8	0	84	0	26
2019	Financial management	36	37	19	0	0	9	0	80	0	50
2019	Information technology	62	31	7	0	0	0	0	93	0	17
2019	Internal audit	30	37	12	4	4	11	2	77	9	75
2019	Evaluation	27	24	20	0	0	22	7	72	0	14
2019	Project management	36	18	9	9	9	19	0	67	22	11
2019	Other services to the public	46	20	6	0	5	24	0	86	6	25
2019	None of the above	54	21	7	0	0	17	1	92	0	91
2018	Client contact centre	18	48	34	0	0	0	0	66	0	11
2018	Compliance, inspection and enforcement	31	54	10	0	0	4	0	89	0	22
2018	Communications or public affairs	45	24	10	0	0	21	0	87	0	11
2018	Administration and operations	45	28	15	3	0	5	3	80	3	36
2018	Human resources	47	36	9	3	0	4	0	88	3	26
2018	Financial management	46	27	11	0	0	12	3	87	0	62
2018	Information technology	46	24	12	0	0	17	0	85	0	27
2018	Internal audit	35	36	21	1	1	5	1	76	2	81
2018	Evaluation	34	53	6	0	0	6	0	93	0	14
2018	Other services to the public	50	32	7	3	0	8	0	89	3	35
2018	None of the above	37	33	18	1	1	8	2	78	2	101
2017	Client contact centre	17	58	17	0	0	8	0	82	0	12
2017	Compliance, inspection and enforcement	32	48	9	0	0	8	4	90	0	25
2017	Communications or public affairs	50	0	17	8	0	25	0	67	11	12
2017	Administration and operations	35	39	11	0	0	9	6	87	0	35
2017	Human resources	44	33	6	0	0	17	0	93	0	18
2017	Financial management	40	33	12	0	2	13	2	85	2	59
2017	Information technology	39	30	8	0	0	23	0	90	0	26
2017	Internal audit	34	40	14	1	0	9	1	83	1	77
2017	Evaluation	33	28	6	16	0	16	0	73	20	18
2017	Other services to the public	53	23	12	0	0	12	0	87	0	34
2017	None of the above	34	35	9	1	1	16	4	86	3	146
2014	Compliance, inspection and enforcement	35	48	6	0	0	6	3	93	0	23
2014	Communications or public affairs	36	32	5	5	0	18	5	88	6	22
2014	Administration and operations	37	31	19	0	0	13	0	78	0	42
2014	Human resources	29	47	10	5	5	0	5	79	10	19
2014	Financial management	36	34	10	3	2	15	0	82	6	56
2014	Information technology	38	31	14	0	0	17	0	83	0	29
2014	Internal audit	38	30	11	1	1	14	4	83	3	63
2014	Evaluation	43	33	5	0	0	19	0	94	0	21
2014	Other services to the public	34	27	20	2	0	14	3	73	2	47
2014	None of the above	40	27	10	2	0	18	2	84	3	126

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	24	8	8	0	0	0	84	8	13
2019	Compliance, inspection and enforcement	44	26	8	9	8	0	5	73	18	25
2019	Communications or public affairs	83	9	0	9	0	0	0	91	9	12
2019	Administration and operations	66	11	15	8	0	0	0	77	8	27
2019	Human resources	70	22	0	0	4	0	4	96	4	26
2019	Financial management	31	43	11	5	8	0	2	75	13	50
2019	Information technology	69	13	10	0	7	0	0	82	7	17
2019	Internal audit	52	30	10	3	6	0	0	82	8	74
2019	Evaluation	34	37	23	6	0	0	0	71	6	14
2019	Project management	46	45	0	9	0	0	0	91	9	11
2019	Other services to the public	47	33	12	4	5	0	0	80	8	25
2019	None of the above	56	27	8	3	6	0	1	84	8	92
2018	Client contact centre	83	17	0	0	0	0	0	100	0	11
2018	Compliance, inspection and enforcement	22	42	16	3	12	4	0	67	16	22
2018	Communications or public affairs	47	42	11	0	0	0	0	89	0	10
2018	Administration and operations	43	28	21	5	3	0	0	71	8	35
2018	Human resources	60	31	0	9	0	0	0	91	9	25
2018	Financial management	39	37	14	5	5	0	0	76	10	62
2018	Information technology	51	21	4	3	13	4	3	78	18	27
2018	Internal audit	45	29	12	10	3	0	1	75	13	82
2018	Evaluation	47	23	23	0	7	0	0	70	7	14
2018	Other services to the public	43	24	23	9	0	0	0	68	9	35
2018	None of the above	41	28	23	6	2	0	0	69	8	100
2017	Client contact centre	58	33	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	41	16	24	4	16	0	0	56	20	25
2017	Communications or public affairs	33	50	8	0	0	8	0	91	0	12
2017	Administration and operations	36	33	20	6	5	0	0	69	11	34
2017	Human resources	50	28	6	11	6	0	0	78	17	18
2017	Financial management	48	32	12	3	2	2	2	83	5	59
2017	Information technology	54	23	20	0	0	0	4	80	0	26
2017	Internal audit	43	31	15	3	4	1	3	77	7	77
2017	Evaluation	50	22	21	6	0	0	0	72	6	18
2017	Other services to the public	44	38	12	3	3	0	0	82	6	34
2017	None of the above	57	25	14	1	1	1	1	83	3	145

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	38	40	8	0	0	0	52	8	13
2019	Compliance, inspection and enforcement	4	39	18	26	9	0	5	44	37	25
2019	Communications or public affairs	17	24	9	33	17	0	0	41	50	12
2019	Administration and operations	26	33	29	4	8	0	0	59	11	27
2019	Human resources	8	16	35	22	20	0	0	24	42	26
2019	Financial management	9	33	21	23	11	0	2	43	35	50
2019	Information technology	16	23	44	12	5	0	0	39	18	17
2019	Internal audit	10	29	36	9	16	0	0	39	25	73
2019	Evaluation	28	33	9	23	7	0	0	61	30	14
2019	Project management	18	38	25	19	0	0	0	56	19	11
2019	Other services to the public	9	19	40	16	16	0	0	28	32	25
2019	None of the above	18	28	27	16	10	0	1	46	26	92
2018	Client contact centre	44	10	39	0	7	0	0	55	7	11
2018	Compliance, inspection and enforcement	4	30	53	0	9	4	0	35	9	22
2018	Communications or public affairs	8	9	34	49	0	0	0	16	49	10
2018	Administration and operations	31	27	26	17	0	0	0	58	17	36
2018	Human resources	4	19	25	31	21	0	0	23	52	25
2018	Financial management	7	35	23	26	9	0	0	42	35	62
2018	Information technology	11	26	35	12	8	4	3	41	22	27
2018	Internal audit	3	23	27	31	16	0	0	26	47	82
2018	Evaluation	21	15	29	7	28	0	0	36	35	14
2018	Other services to the public	6	20	40	20	14	0	0	26	34	35
2018	None of the above	9	21	34	22	15	0	0	30	36	99
2017	Client contact centre	33	0	42	17	8	0	0	33	25	12
2017	Compliance, inspection and enforcement	4	19	32	29	12	0	4	24	42	25
2017	Communications or public affairs	17	33	33	17	0	0	0	50	17	12
2017	Administration and operations	21	17	34	14	14	0	0	38	28	35
2017	Human resources	0	17	22	17	44	0	0	17	61	18
2017	Financial management	9	24	36	18	13	0	0	34	30	59
2017	Information technology	12	31	31	7	19	0	0	42	26	26
2017	Internal audit	3	15	40	20	22	0	0	18	42	76
2017	Evaluation	22	5	32	22	18	0	0	27	40	18
2017	Other services to the public	3	29	39	18	12	0	0	32	29	34
2017	None of the above	11	23	32	18	17	0	0	34	35	147

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	62	24	0	0	0	0	76	0	13
2019	Compliance, inspection and enforcement	25	33	20	13	5	0	5	61	18	25
2019	Communications or public affairs	17	39	9	26	9	0	0	57	35	12
2019	Administration and operations	36	42	11	8	4	0	0	77	11	27
2019	Human resources	12	32	34	19	4	0	0	43	23	26
2019	Financial management	10	44	22	11	12	0	2	55	23	50
2019	Information technology	39	21	27	12	0	0	0	60	12	17
2019	Internal audit	19	29	25	15	12	0	0	48	27	74
2019	Evaluation	35	41	9	14	0	0	0	76	14	14
2019	Project management	28	28	18	19	7	0	0	56	26	11
2019	Other services to the public	16	29	19	20	16	0	0	45	36	25
2019	None of the above	16	35	31	14	3	0	1	52	17	92
2018	Client contact centre	34	59	0	7	0	0	0	93	7	11
2018	Compliance, inspection and enforcement	14	31	41	0	9	4	0	48	9	22
2018	Communications or public affairs	8	39	30	11	11	0	0	47	23	10
2018	Administration and operations	28	43	21	7	0	0	0	72	7	36
2018	Human resources	9	33	34	20	4	0	0	42	24	25
2018	Financial management	21	38	31	5	5	0	0	60	9	62
2018	Information technology	16	34	24	6	8	4	7	57	16	27
2018	Internal audit	7	38	17	27	11	0	1	45	38	81
2018	Evaluation	14	44	16	21	6	0	0	57	27	14
2018	Other services to the public	6	27	41	17	8	0	0	33	26	35
2018	None of the above	11	29	31	18	10	0	1	40	28	99
2017	Client contact centre	25	42	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	12	40	21	19	4	0	4	54	24	25
2017	Communications or public affairs	8	50	42	0	0	0	0	58	0	12
2017	Administration and operations	24	29	36	3	8	0	0	53	11	35
2017	Human resources	17	22	28	28	6	0	0	39	33	18
2017	Financial management	13	21	49	12	3	0	2	35	15	58
2017	Information technology	20	38	15	20	7	0	0	58	27	26
2017	Internal audit	10	30	26	22	13	0	0	39	35	77
2017	Evaluation	16	27	33	6	17	0	0	44	23	18
2017	Other services to the public	14	30	32	17	6	0	0	45	23	34
2017	None of the above	16	26	33	16	9	0	0	42	25	145

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	60	24	8	0	0	0	68	8	13
2019	Compliance, inspection and enforcement	24	18	27	5	22	0	5	43	28	25
2019	Communications or public affairs	19	26	19	27	9	0	0	45	36	11
2019	Administration and operations	30	33	30	4	4	0	0	63	8	27
2019	Human resources	20	19	20	23	19	0	0	39	42	26
2019	Financial management	9	22	24	25	18	0	2	31	44	50
2019	Information technology	18	10	49	13	10	0	0	28	23	17
2019	Internal audit	9	30	32	12	14	2	0	40	27	74
2019	Evaluation	21	42	23	15	0	0	0	62	15	14
2019	Project management	18	20	52	0	10	0	0	38	10	11
2019	Other services to the public	9	21	26	16	24	0	3	32	42	25
2019	None of the above	17	23	28	16	15	0	1	40	32	92
2018	Client contact centre	34	41	18	7	0	0	0	75	7	11
2018	Compliance, inspection and enforcement	4	38	28	21	9	0	0	42	30	22
2018	Communications or public affairs	0	16	30	30	23	0	0	16	53	10
2018	Administration and operations	28	40	15	11	6	0	0	68	17	35
2018	Human resources	16	17	18	32	17	0	0	33	49	24
2018	Financial management	14	31	22	17	16	0	0	46	33	61
2018	Information technology	12	19	12	23	26	4	3	34	53	27
2018	Internal audit	8	23	23	26	20	0	0	31	46	82
2018	Evaluation	14	21	23	21	22	0	0	34	43	14
2018	Other services to the public	3	26	34	23	14	0	0	29	36	35
2018	None of the above	8	32	27	14	19	1	0	40	33	100
2017	Client contact centre	17	50	25	8	0	0	0	67	8	12
2017	Compliance, inspection and enforcement	15	24	33	12	16	0	0	39	27	25
2017	Communications or public affairs	8	58	25	8	0	0	0	67	8	12
2017	Administration and operations	17	32	17	19	14	0	0	50	33	35
2017	Human resources	22	11	22	28	17	0	0	33	44	18
2017	Financial management	18	26	31	14	11	0	0	44	25	59
2017	Information technology	8	15	16	41	19	0	0	23	61	26
2017	Internal audit	8	20	29	22	20	0	3	28	42	77
2017	Evaluation	16	23	32	0	28	0	0	39	28	18
2017	Other services to the public	9	38	30	15	6	0	3	48	21	34
2017	None of the above	13	22	28	23	12	1	0	36	36	147

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	32	8	0	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	33	33	20	5	5	0	5	69	9	25
2019	Communications or public affairs	35	15	24	9	9	0	9	54	19	12
2019	Administration and operations	67	23	10	0	0	0	0	90	0	27
2019	Human resources	36	16	42	0	7	0	0	51	7	26
2019	Financial management	24	34	12	22	6	0	2	59	29	50
2019	Information technology	41	35	25	0	0	0	0	75	0	17
2019	Internal audit	35	26	22	8	9	0	0	60	17	74
2019	Evaluation	40	60	0	0	0	0	0	100	0	14
2019	Project management	37	53	0	0	10	0	0	90	10	11
2019	Other services to the public	13	47	17	16	8	0	0	60	23	25
2019	None of the above	33	29	23	7	7	0	2	63	14	92
2018	Client contact centre	66	27	0	7	0	0	0	93	7	11
2018	Compliance, inspection and enforcement	26	15	46	3	4	4	0	43	8	22
2018	Communications or public affairs	0	77	11	11	0	0	0	77	11	10
2018	Administration and operations	59	28	9	3	2	0	0	86	5	36
2018	Human resources	33	31	27	6	3	0	0	64	9	25
2018	Financial management	29	27	23	12	9	0	0	56	21	62
2018	Information technology	39	34	14	5	0	4	5	80	5	27
2018	Internal audit	18	37	17	17	11	0	0	55	29	82
2018	Evaluation	36	29	16	14	6	0	0	65	20	14
2018	Other services to the public	20	26	29	17	8	0	0	46	25	35
2018	None of the above	18	27	36	9	10	0	0	45	19	100
2017	Client contact centre	46	36	0	18	0	0	0	82	18	11
2017	Compliance, inspection and enforcement	12	36	37	8	8	0	0	47	16	25
2017	Communications or public affairs	58	33	0	8	0	0	0	92	8	12
2017	Administration and operations	44	26	14	6	10	0	0	70	16	35
2017	Human resources	28	17	22	17	17	0	0	44	33	18
2017	Financial management	29	23	19	17	7	0	5	55	25	59
2017	Information technology	58	27	12	4	0	0	0	85	4	26
2017	Internal audit	12	31	34	10	12	0	1	43	22	77
2017	Evaluation	38	27	5	6	23	0	0	65	29	18
2017	Other services to the public	20	30	32	9	9	0	0	51	17	34
2017	None of the above	21	33	19	15	12	0	1	54	27	147

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	74	17	9	0	0	0	0	91	0	12
2019	Compliance, inspection and enforcement	15	36	28	9	8	0	4	53	17	26
2019	Communications or public affairs	26	32	26	16	0	0	0	58	16	12
2019	Administration and operations	37	23	33	7	0	0	0	59	7	27
2019	Human resources	24	32	12	21	12	0	0	55	33	26
2019	Financial management	29	15	30	15	9	0	2	45	24	50
2019	Information technology	46	44	10	0	0	0	0	90	0	17
2019	Internal audit	22	26	28	16	8	0	0	48	24	75
2019	Evaluation	54	7	7	24	7	0	0	61	32	14
2019	Project management	19	46	16	19	0	0	0	65	19	11
2019	Other services to the public	22	19	24	14	21	0	0	41	35	25
2019	None of the above	31	31	20	11	6	0	1	63	17	92
2018	Client contact centre	66	17	17	0	0	0	0	83	0	11
2018	Compliance, inspection and enforcement	21	24	28	8	19	0	0	45	27	22
2018	Communications or public affairs	16	8	53	11	11	0	0	24	23	10
2018	Administration and operations	51	22	18	6	2	0	0	73	8	36
2018	Human resources	27	28	31	11	3	0	0	55	14	25
2018	Financial management	27	22	24	17	11	0	0	49	28	62
2018	Information technology	44	27	13	8	4	4	0	74	13	26
2018	Internal audit	21	19	30	14	15	0	0	41	29	82
2018	Evaluation	28	23	15	13	21	0	0	51	34	14
2018	Other services to the public	21	21	34	19	6	0	0	42	24	35
2018	None of the above	20	25	29	16	10	0	0	46	25	98
2017	Client contact centre	55	27	18	0	0	0	0	82	0	11
2017	Compliance, inspection and enforcement	15	37	21	19	8	0	0	52	27	25
2017	Communications or public affairs	42	33	17	8	0	0	0	75	8	12
2017	Administration and operations	38	26	12	14	11	0	0	64	25	35
2017	Human resources	44	22	17	6	11	0	0	67	17	18
2017	Financial management	30	22	29	12	8	0	0	51	19	59
2017	Information technology	40	30	18	0	12	0	0	70	12	26
2017	Internal audit	15	25	31	22	8	0	0	39	30	77
2017	Evaluation	27	27	17	11	17	0	0	55	28	18
2017	Other services to the public	29	33	6	23	9	0	0	62	32	34
2017	None of the above	19	32	25	15	9	0	0	51	24	146

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	67	6	0	0	0	0	94	0	12
2019	Compliance, inspection and enforcement	24	36	22	9	4	0	4	63	14	25
2019	Communications or public affairs	17	42	41	0	0	0	0	59	0	12
2019	Administration and operations	25	51	19	4	0	0	0	77	4	26
2019	Human resources	49	39	4	4	0	0	4	92	4	26
2019	Financial management	35	29	25	8	0	0	2	65	9	50
2019	Information technology	62	25	8	5	0	0	0	87	5	17
2019	Internal audit	25	31	22	15	7	0	0	56	22	74
2019	Evaluation	20	47	21	12	0	0	0	67	12	14
2019	Project management	37	9	29	16	9	0	0	46	25	11
2019	Other services to the public	27	43	5	10	13	0	3	72	24	25
2019	None of the above	30	42	17	9	0	1	1	74	9	92
2018	Client contact centre	56	17	10	0	0	17	0	88	0	11
2018	Compliance, inspection and enforcement	12	37	37	4	5	0	4	52	9	22
2018	Communications or public affairs	0	52	27	0	21	0	0	52	21	11
2018	Administration and operations	33	35	17	13	0	2	0	69	14	36
2018	Human resources	42	40	10	3	4	0	0	83	8	26
2018	Financial management	44	29	21	2	3	0	0	74	5	62
2018	Information technology	36	37	9	0	10	4	3	79	11	27
2018	Internal audit	28	31	22	11	7	0	0	60	18	82
2018	Evaluation	14	36	37	6	7	0	0	50	14	14
2018	Other services to the public	35	39	20	3	3	0	0	74	6	33
2018	None of the above	30	39	21	7	2	1	0	70	9	101
2017	Client contact centre	64	27	9	0	0	0	0	91	0	11
2017	Compliance, inspection and enforcement	24	39	16	9	8	0	4	66	17	25
2017	Communications or public affairs	42	33	17	8	0	0	0	75	8	12
2017	Administration and operations	26	29	34	5	6	0	0	55	11	35
2017	Human resources	50	39	11	0	0	0	0	89	0	18
2017	Financial management	54	26	19	2	0	0	0	80	2	59
2017	Information technology	27	34	20	7	11	0	0	61	19	26
2017	Internal audit	29	37	21	8	5	0	0	66	13	77
2017	Evaluation	17	39	28	11	5	0	0	56	16	18
2017	Other services to the public	41	39	15	6	0	0	0	80	6	34
2017	None of the above	24	39	21	11	2	1	1	64	14	146

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	24	35	9	0	0	0	56	9	12
2019	Compliance, inspection and enforcement	28	34	16	11	7	0	4	65	18	26
2019	Communications or public affairs	17	26	24	32	0	0	0	43	32	12
2019	Administration and operations	21	38	30	8	4	0	0	58	12	27
2019	Human resources	20	39	26	3	12	0	0	59	15	26
2019	Financial management	33	29	29	3	3	0	2	64	7	50
2019	Information technology	46	38	10	0	5	0	0	84	5	17
2019	Internal audit	21	26	29	12	11	0	2	48	23	74
2019	Evaluation	21	24	36	12	6	0	0	45	19	14
2019	Project management	28	35	9	19	9	0	0	63	28	11
2019	Other services to the public	20	40	21	11	5	0	3	62	16	25
2019	None of the above	23	36	31	5	3	1	1	61	8	92
2018	Client contact centre	62	21	10	7	0	0	0	83	7	11
2018	Compliance, inspection and enforcement	18	48	11	19	0	0	4	69	20	22
2018	Communications or public affairs	0	35	38	10	17	0	0	35	27	11
2018	Administration and operations	40	20	30	11	0	0	0	60	11	36
2018	Human resources	20	38	16	18	8	0	0	59	26	26
2018	Financial management	26	43	20	11	0	0	0	69	11	62
2018	Information technology	28	36	10	11	7	4	3	70	19	27
2018	Internal audit	27	22	34	9	6	0	1	49	16	82
2018	Evaluation	15	50	22	0	14	0	0	65	14	14
2018	Other services to the public	24	47	17	5	6	0	0	71	12	34
2018	None of the above	27	31	30	9	2	0	1	58	12	100
2017	Client contact centre	36	36	27	0	0	0	0	73	0	11
2017	Compliance, inspection and enforcement	24	23	32	9	8	0	4	49	17	25
2017	Communications or public affairs	25	42	17	17	0	0	0	67	17	12
2017	Administration and operations	29	40	14	6	11	0	0	69	17	35
2017	Human resources	11	33	39	11	6	0	0	44	17	18
2017	Financial management	30	39	21	9	2	0	0	69	10	59
2017	Information technology	17	27	26	16	15	0	0	44	31	26
2017	Internal audit	22	42	26	8	3	0	0	64	10	77
2017	Evaluation	11	44	22	6	16	0	0	55	22	18
2017	Other services to the public	23	47	18	9	3	0	0	71	12	34
2017	None of the above	22	38	23	11	5	1	0	61	16	146

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	33	35	0	0	0	0	65	0	12
2019	Compliance, inspection and enforcement	35	38	4	7	12	0	5	76	20	25
2019	Communications or public affairs	9	43	26	22	0	0	0	52	22	12
2019	Administration and operations	29	39	23	4	4	0	0	68	8	26
2019	Human resources	60	25	7	4	0	0	4	88	4	25
2019	Financial management	31	34	25	7	0	0	2	67	7	50
2019	Information technology	55	40	0	5	0	0	0	95	5	17
2019	Internal audit	26	27	26	13	8	0	0	54	21	74
2019	Evaluation	14	31	31	13	12	0	0	44	25	14
2019	Project management	28	44	0	19	9	0	0	72	28	11
2019	Other services to the public	25	41	16	8	8	0	3	67	16	25
2019	None of the above	24	35	29	9	2	1	0	60	11	92
2018	Client contact centre	41	35	24	0	0	0	0	76	0	11
2018	Compliance, inspection and enforcement	17	64	3	7	4	0	4	84	12	22
2018	Communications or public affairs	10	30	39	10	10	0	0	41	21	11
2018	Administration and operations	30	42	20	8	0	0	0	72	8	36
2018	Human resources	44	33	9	12	3	0	0	76	15	26
2018	Financial management	38	33	19	7	4	0	0	71	10	62
2018	Information technology	33	25	13	11	7	4	7	65	20	27
2018	Internal audit	33	27	21	15	4	0	0	60	19	81
2018	Evaluation	36	28	14	22	0	0	0	64	22	14
2018	Other services to the public	31	43	17	5	3	0	0	74	9	34
2018	None of the above	33	36	20	8	3	0	0	69	11	101
2017	Client contact centre	18	64	9	0	0	0	9	90	0	11
2017	Compliance, inspection and enforcement	23	39	25	9	4	0	0	63	13	25
2017	Communications or public affairs	50	17	8	17	0	8	0	73	18	12
2017	Administration and operations	26	34	28	3	8	0	0	61	11	35
2017	Human resources	67	22	6	6	0	0	0	89	6	18
2017	Financial management	38	46	12	5	0	0	0	83	5	59
2017	Information technology	35	31	11	16	7	0	0	66	23	26
2017	Internal audit	22	35	27	14	1	0	0	57	16	77
2017	Evaluation	12	58	11	6	12	0	0	71	18	17
2017	Other services to the public	38	30	20	12	0	0	0	68	12	34
2017	None of the above	31	35	20	9	3	1	0	67	12	146

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	48	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	42	11	27	3	12	0	4	56	16	26
2019	Communications or public affairs	35	26	22	0	17	0	0	61	17	12
2019	Administration and operations	36	26	30	8	0	0	0	62	8	27
2019	Human resources	53	27	16	0	0	0	4	84	0	26
2019	Financial management	39	33	12	9	4	0	2	74	13	50
2019	Information technology	44	38	13	5	0	0	0	82	5	17
2019	Internal audit	46	20	18	6	9	0	0	66	15	74
2019	Evaluation	35	13	37	14	0	0	0	48	14	14
2019	Project management	37	28	0	17	18	0	0	65	35	11
2019	Other services to the public	32	37	11	8	9	0	3	71	18	25
2019	None of the above	35	38	15	7	3	1	0	74	11	92

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	45	10	0	0	0	0	90	0	11
2019	Compliance, inspection and enforcement	36	24	27	4	4	0	4	63	9	26
2019	Communications or public affairs	43	24	24	0	9	0	0	67	9	12
2019	Administration and operations	29	47	20	0	4	0	0	76	4	26
2019	Human resources	38	19	20	12	8	0	4	59	21	26
2019	Financial management	37	26	23	6	7	0	2	64	13	50
2019	Information technology	39	30	24	7	0	0	0	69	7	17
2019	Internal audit	37	30	16	10	5	0	2	68	16	74
2019	Evaluation	47	14	14	25	0	0	0	61	25	14
2019	Project management	28	25	37	0	10	0	0	53	10	11
2019	Other services to the public	43	25	20	3	8	0	0	68	11	25
2019	None of the above	41	33	19	5	1	1	0	75	6	89
2018	Client contact centre	48	45	0	0	7	0	0	93	7	11
2018	Compliance, inspection and enforcement	33	24	17	22	0	0	4	60	23	22
2018	Communications or public affairs	13	49	31	7	0	0	0	62	7	11
2018	Administration and operations	48	28	17	5	0	2	0	78	5	36
2018	Human resources	33	29	23	12	3	0	0	62	15	26
2018	Financial management	29	39	23	3	3	0	2	69	7	62
2018	Information technology	41	11	23	12	4	4	3	57	18	26
2018	Internal audit	29	27	26	15	4	0	0	56	18	81
2018	Evaluation	44	50	6	0	0	0	0	94	0	14
2018	Other services to the public	37	31	23	3	6	0	0	68	9	34
2018	None of the above	26	43	16	11	2	0	1	70	13	101
2017	Client contact centre	64	18	18	0	0	0	0	82	0	11
2017	Compliance, inspection and enforcement	17	27	40	12	4	0	0	44	16	25
2017	Communications or public affairs	50	25	17	8	0	0	0	75	8	12
2017	Administration and operations	35	31	17	11	6	0	0	66	17	35
2017	Human resources	28	50	0	17	6	0	0	78	22	18
2017	Financial management	34	37	17	9	2	0	2	72	11	59
2017	Information technology	32	46	11	7	4	0	0	78	11	26
2017	Internal audit	26	36	19	12	4	3	0	64	16	77
2017	Evaluation	23	44	28	5	0	0	0	67	5	18
2017	Other services to the public	29	41	24	6	0	0	0	70	6	34
2017	None of the above	26	32	24	13	3	1	0	59	17	146

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	81	9	9	0	0	0	0	91	0	11
2019	Compliance, inspection and enforcement	60	24	4	0	4	3	4	91	5	26
2019	Communications or public affairs	76	9	16	0	0	0	0	84	0	12
2019	Administration and operations	81	11	4	4	0	0	0	92	4	27
2019	Human resources	61	16	8	4	4	0	8	83	9	26
2019	Financial management	58	24	16	0	0	0	2	84	0	50
2019	Information technology	87	5	8	0	0	0	0	92	0	17
2019	Internal audit	64	19	12	6	0	0	0	82	6	73
2019	Evaluation	42	43	7	0	7	0	0	86	7	14
2019	Project management	62	38	0	0	0	0	0	100	0	11
2019	Other services to the public	65	21	5	3	4	0	3	88	7	25
2019	None of the above	67	17	12	1	0	0	3	87	1	89
2018	Client contact centre	83	0	0	17	0	0	0	83	17	11
2018	Compliance, inspection and enforcement	59	15	13	8	0	0	4	77	9	22
2018	Communications or public affairs	73	10	17	0	0	0	0	83	0	11
2018	Administration and operations	70	18	6	3	2	0	0	88	6	35
2018	Human resources	74	10	9	0	3	0	4	88	3	26
2018	Financial management	75	11	10	2	2	0	0	86	3	62
2018	Information technology	68	11	5	0	0	4	12	94	0	27
2018	Internal audit	65	18	15	0	1	0	1	84	1	82
2018	Evaluation	72	21	0	0	7	0	0	93	7	14
2018	Other services to the public	76	18	6	0	0	0	0	94	0	34
2018	None of the above	69	20	5	3	1	0	2	91	4	97
2017	Client contact centre	92	8	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	68	20	8	4	0	0	0	88	4	25
2017	Communications or public affairs	75	8	8	0	0	0	8	91	0	12
2017	Administration and operations	81	14	3	2	0	0	0	95	2	35
2017	Human resources	67	22	0	6	0	0	6	94	6	18
2017	Financial management	73	20	3	0	3	0	0	93	3	59
2017	Information technology	62	26	12	0	0	0	0	88	0	26
2017	Internal audit	60	30	6	4	0	0	0	90	4	77
2017	Evaluation	50	28	16	0	5	0	0	78	5	18
2017	Other services to the public	70	21	9	0	0	0	0	91	0	34
2017	None of the above	65	21	8	3	1	1	1	88	3	147

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	9	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	71	8	13	0	0	0	8	86	0	25
2019	Communications or public affairs	91	0	0	0	0	0	9	100	0	12
2019	Administration and operations	89	8	4	0	0	0	0	96	0	27
2019	Human resources	84	4	0	0	0	4	8	100	0	26
2019	Financial management	93	2	0	0	2	0	4	98	2	50
2019	Information technology	81	19	0	0	0	0	0	100	0	17
2019	Internal audit	81	6	0	4	0	0	8	96	4	73
2019	Evaluation	86	6	0	0	0	0	7	100	0	14
2019	Project management	90	10	0	0	0	0	0	100	0	11
2019	Other services to the public	73	13	0	3	5	0	6	92	8	25
2019	None of the above	73	16	3	0	0	0	8	96	0	92
2018	Client contact centre	85	15	0	0	0	0	0	100	0	11
2018	Compliance, inspection and enforcement	80	11	0	0	0	0	9	100	0	22
2018	Communications or public affairs	79	10	0	0	0	0	10	100	0	11
2018	Administration and operations	78	8	6	5	0	2	0	88	5	36
2018	Human resources	89	7	4	0	0	0	0	96	0	26
2018	Financial management	91	3	2	2	0	0	2	96	2	62
2018	Information technology	74	11	0	0	0	4	11	100	0	27
2018	Internal audit	82	8	4	0	0	0	6	96	0	82
2018	Evaluation	78	7	15	0	0	0	0	85	0	14
2018	Other services to the public	91	3	6	0	0	0	0	94	0	34
2018	None of the above	80	12	5	0	0	0	4	95	0	100

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	0	0	0	0	9	0	100	0	12
2019	Compliance, inspection and enforcement	70	14	4	0	0	8	4	96	0	26
2019	Communications or public affairs	83	9	9	0	0	0	0	91	0	12
2019	Administration and operations	70	15	8	0	8	0	0	85	8	27
2019	Human resources	88	0	4	0	0	0	8	96	0	26
2019	Financial management	82	10	4	0	0	0	5	96	0	50
2019	Information technology	81	8	0	5	0	0	5	94	6	17
2019	Internal audit	77	11	4	3	2	0	5	92	5	74
2019	Evaluation	74	14	0	6	6	0	0	88	12	14
2019	Project management	75	16	0	9	0	0	0	91	9	11
2019	Other services to the public	73	15	0	0	5	5	3	95	5	25
2019	None of the above	80	7	4	1	1	1	5	93	2	92
2018	Client contact centre	75	10	8	0	0	0	7	91	0	11
2018	Compliance, inspection and enforcement	70	12	9	0	0	0	9	90	0	22
2018	Communications or public affairs	52	10	17	10	0	0	10	70	11	11
2018	Administration and operations	80	11	8	0	2	0	0	90	2	35
2018	Human resources	84	13	0	0	3	0	0	97	3	26
2018	Financial management	90	6	0	0	0	0	3	100	0	62
2018	Information technology	73	8	0	0	4	8	7	95	5	27
2018	Internal audit	77	11	5	2	0	0	5	93	2	82
2018	Evaluation	79	15	0	0	0	0	6	100	0	14
2018	Other services to the public	86	9	3	3	0	0	0	94	3	34
2018	None of the above	78	10	5	1	3	0	4	91	4	101
2017	Client contact centre	92	8	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	75	17	4	4	0	0	0	92	4	25
2017	Communications or public affairs	67	17	8	0	0	0	8	91	0	12
2017	Administration and operations	81	11	3	2	3	0	0	92	5	35
2017	Human resources	89	6	6	0	0	0	0	94	0	18
2017	Financial management	90	7	0	2	0	0	2	98	2	59
2017	Information technology	92	4	4	0	0	0	0	96	0	26
2017	Internal audit	82	10	4	0	0	0	4	96	0	76
2017	Evaluation	77	12	5	0	0	0	5	94	0	18
2017	Other services to the public	82	12	3	3	0	0	0	94	3	34
2017	None of the above	84	10	3	1	0	1	1	95	1	147

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	33	17	0	0	0	0	83	0	12
2019	Compliance, inspection and enforcement	54	23	16	0	0	3	4	83	0	26
2019	Communications or public affairs	26	39	35	0	0	0	0	65	0	12
2019	Administration and operations	43	38	11	4	4	0	0	81	8	27
2019	Human resources	53	35	4	4	0	0	4	92	4	26
2019	Financial management	65	21	7	4	2	0	2	87	6	50
2019	Information technology	71	19	5	5	0	0	0	90	5	17
2019	Internal audit	62	18	16	1	2	0	2	81	3	74
2019	Evaluation	38	35	14	0	14	0	0	73	14	14
2019	Project management	47	27	19	0	7	0	0	74	7	11
2019	Other services to the public	56	17	8	4	8	5	3	79	12	25
2019	None of the above	58	27	12	0	1	1	1	87	1	91
2018	Client contact centre	87	7	0	0	0	0	7	100	0	11
2018	Compliance, inspection and enforcement	69	11	12	0	4	0	4	83	5	22
2018	Communications or public affairs	44	35	21	0	0	0	0	79	0	11
2018	Administration and operations	50	34	11	6	0	0	0	84	6	35
2018	Human resources	43	36	13	8	0	0	0	80	8	26
2018	Financial management	59	30	5	3	1	0	2	91	4	61
2018	Information technology	66	11	3	9	0	4	7	87	10	27
2018	Internal audit	51	26	14	6	1	0	1	78	7	81
2018	Evaluation	55	23	15	0	7	0	0	78	7	14
2018	Other services to the public	53	31	10	6	0	0	0	84	6	35
2018	None of the above	48	32	14	3	3	0	1	80	5	101
2017	Client contact centre	50	50	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	43	44	9	0	4	0	0	88	4	25
2017	Communications or public affairs	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	46	37	11	0	6	0	0	83	6	35
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	60	31	5	2	0	0	2	93	2	59
2017	Information technology	58	19	8	11	4	0	0	77	15	26
2017	Internal audit	53	27	12	6	1	0	0	81	8	77
2017	Evaluation	38	40	17	0	0	0	5	82	0	18
2017	Other services to the public	67	24	9	0	0	0	0	91	0	34
2017	None of the above	56	31	10	3	1	1	0	87	3	147

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	9	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	57	8	9	19	0	3	4	71	20	26
2019	Communications or public affairs	35	17	22	17	9	0	0	52	26	12
2019	Administration and operations	55	30	8	8	0	0	0	85	8	27
2019	Human resources	70	22	4	0	0	0	4	96	0	26
2019	Financial management	67	15	13	0	5	0	0	82	5	50
2019	Information technology	76	13	0	10	0	0	0	90	10	17
2019	Internal audit	53	17	14	10	4	0	2	71	15	74
2019	Evaluation	37	30	6	13	14	0	0	67	27	14
2019	Project management	47	28	9	7	9	0	0	75	16	11
2019	Other services to the public	58	10	12	3	12	5	0	71	16	24
2019	None of the above	56	25	11	5	1	1	1	82	6	91
2018	Client contact centre	76	17	0	0	0	0	7	100	0	11
2018	Compliance, inspection and enforcement	38	36	22	0	0	0	5	77	0	21
2018	Communications or public affairs	27	27	35	0	10	0	0	55	10	11
2018	Administration and operations	60	24	2	13	0	0	0	84	13	36
2018	Human resources	61	24	7	4	3	0	0	85	8	25
2018	Financial management	63	19	10	3	5	0	0	82	8	61
2018	Information technology	49	14	11	5	10	4	7	71	17	27
2018	Internal audit	53	24	11	8	2	0	1	78	11	81
2018	Evaluation	53	16	16	8	8	0	0	69	16	13
2018	Other services to the public	43	32	17	6	3	0	0	75	9	35
2018	None of the above	47	32	12	6	3	0	1	79	9	101
2017	Client contact centre	83	17	0	0	0	0	0	100	0	12
2017	Compliance, inspection and enforcement	39	48	13	0	0	0	0	87	0	25
2017	Communications or public affairs	50	25	17	0	8	0	0	75	8	12
2017	Administration and operations	58	23	14	3	2	0	0	81	5	35
2017	Human resources	78	17	6	0	0	0	0	94	0	18
2017	Financial management	66	22	7	3	0	0	2	90	4	59
2017	Information technology	73	11	4	4	7	0	0	84	12	26
2017	Internal audit	51	29	12	7	3	0	0	79	9	77
2017	Evaluation	50	39	5	0	0	0	5	94	0	18
2017	Other services to the public	59	24	9	9	0	0	0	82	9	34
2017	None of the above	56	29	8	5	1	1	1	85	6	147

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	71	10	10	0	0	0	10	89	0	11
2019	Compliance, inspection and enforcement	55	26	4	0	0	3	12	95	0	26
2019	Communications or public affairs	59	24	9	0	0	0	9	91	0	12
2019	Administration and operations	55	8	8	0	0	0	30	89	0	27
2019	Human resources	58	22	4	4	0	0	12	91	4	26
2019	Financial management	54	30	5	0	2	0	9	93	2	50
2019	Information technology	64	13	0	5	0	0	18	94	6	17
2019	Internal audit	51	22	10	1	2	0	14	85	3	74
2019	Evaluation	30	21	13	7	0	0	29	72	10	14
2019	Project management	46	25	20	0	0	0	9	78	0	11
2019	Other services to the public	51	10	9	0	5	0	25	81	6	25
2019	None of the above	55	27	8	2	1	0	8	89	3	91
2018	Client contact centre	62	20	0	0	0	0	18	100	0	10
2018	Compliance, inspection and enforcement	52	19	8	0	4	0	17	85	5	22
2018	Communications or public affairs	13	21	25	0	0	0	41	58	0	11
2018	Administration and operations	55	7	9	0	0	0	29	88	0	35
2018	Human resources	46	27	14	4	0	0	9	80	5	26
2018	Financial management	57	21	5	2	3	0	12	89	5	60
2018	Information technology	56	7	3	0	0	4	29	95	0	27
2018	Internal audit	42	22	12	2	1	0	20	80	5	81
2018	Evaluation	33	45	0	0	7	0	15	91	9	14
2018	Other services to the public	56	24	2	3	0	0	15	93	4	33
2018	None of the above	50	23	9	5	2	0	11	82	8	101
2017	Client contact centre	67	17	8	0	0	0	8	91	0	12
2017	Compliance, inspection and enforcement	43	16	17	4	0	0	20	74	5	25
2017	Communications or public affairs	42	25	0	8	0	0	25	89	11	12
2017	Administration and operations	40	14	8	0	0	3	34	87	0	35
2017	Human resources	61	22	0	0	0	0	17	100	0	18
2017	Financial management	59	19	7	7	0	0	9	84	8	59
2017	Information technology	72	16	4	0	4	0	4	91	4	26
2017	Internal audit	51	29	8	1	0	0	12	90	1	77
2017	Evaluation	50	11	22	0	0	0	16	73	0	18
2017	Other services to the public	71	18	6	3	0	0	3	91	3	34
2017	None of the above	50	24	12	1	0	1	12	85	1	146

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	9	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	64	24	4	0	0	4	4	95	0	25
2019	Communications or public affairs	64	36	0	0	0	0	0	100	0	11
2019	Administration and operations	77	19	0	0	0	0	4	100	0	26
2019	Human resources	77	12	3	4	0	0	4	93	4	26
2019	Financial management	67	23	7	0	2	0	2	91	2	50
2019	Information technology	76	10	13	0	0	0	0	87	0	17
2019	Internal audit	61	25	10	1	0	0	3	89	1	75
2019	Evaluation	65	28	0	0	0	0	7	100	0	14
2019	Project management	89	0	11	0	0	0	0	89	0	10
2019	Other services to the public	53	25	0	0	5	0	18	94	6	24
2019	None of the above	66	20	7	1	0	0	6	91	1	92
2018	Client contact centre	87	13	0	0	0	0	0	100	0	11
2018	Compliance, inspection and enforcement	57	25	9	3	0	0	5	87	4	21
2018	Communications or public affairs	36	31	11	0	0	0	22	86	0	10
2018	Administration and operations	69	23	0	2	3	0	3	95	5	35
2018	Human resources	75	15	7	3	0	0	0	90	3	26
2018	Financial management	59	20	16	1	3	0	0	80	4	61
2018	Information technology	71	19	0	0	0	0	10	100	0	27
2018	Internal audit	54	25	10	8	0	0	3	81	8	81
2018	Evaluation	72	7	14	0	7	0	0	79	7	14
2018	Other services to the public	53	24	20	3	0	0	0	77	3	35
2018	None of the above	56	29	8	2	0	0	4	89	2	101
2017	Client contact centre	82	18	0	0	0	0	0	100	0	11
2017	Compliance, inspection and enforcement	55	29	16	0	0	0	0	84	0	25
2017	Communications or public affairs	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	66	29	2	0	0	0	3	97	0	35
2017	Human resources	72	11	11	6	0	0	0	83	6	18
2017	Financial management	64	24	5	3	0	0	3	91	4	59
2017	Information technology	88	0	0	4	4	0	4	91	9	26
2017	Internal audit	58	25	9	5	0	0	3	85	5	77
2017	Evaluation	45	27	22	0	5	0	0	72	5	18
2017	Other services to the public	65	26	6	0	3	0	0	91	3	34
2017	None of the above	55	29	9	4	1	1	2	87	4	145

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	91	9	0	0	0	0	0	100	0	12
2019	Compliance, inspection and enforcement	84	4	4	0	0	3	4	95	0	26
2019	Communications or public affairs	83	17	0	0	0	0	0	100	0	12
2019	Administration and operations	77	15	8	0	0	0	0	92	0	27
2019	Human resources	85	3	4	0	0	0	8	96	0	26
2019	Financial management	85	6	4	2	0	0	2	94	2	50
2019	Information technology	81	8	5	5	0	0	0	90	5	17
2019	Internal audit	80	13	3	0	0	0	5	97	0	74
2019	Evaluation	58	35	7	0	0	0	0	93	0	14
2019	Project management	72	28	0	0	0	0	0	100	0	11
2019	Other services to the public	63	14	4	8	9	0	3	79	17	25
2019	None of the above	78	11	2	4	0	1	4	94	4	91
2018	Client contact centre	86	14	0	0	0	0	0	100	0	10
2018	Compliance, inspection and enforcement	91	4	0	0	0	0	4	100	0	22
2018	Communications or public affairs	83	10	7	0	0	0	0	93	0	11
2018	Administration and operations	72	12	11	2	0	0	3	87	2	36
2018	Human resources	90	3	3	0	4	0	0	92	4	26
2018	Financial management	82	13	0	1	2	0	2	96	4	61
2018	Information technology	76	8	0	0	5	4	7	95	5	27
2018	Internal audit	89	7	1	1	0	0	1	98	1	81
2018	Evaluation	85	0	0	0	7	0	7	92	8	14
2018	Other services to the public	77	15	6	0	3	0	0	91	3	35
2018	None of the above	79	15	3	2	0	0	1	95	2	101
2017	Client contact centre	58	17	25	0	0	0	0	75	0	12
2017	Compliance, inspection and enforcement	84	12	4	0	0	0	0	96	0	25
2017	Communications or public affairs	58	25	8	0	0	0	8	91	0	12
2017	Administration and operations	63	17	9	6	3	0	3	82	9	35
2017	Human resources	83	11	6	0	0	0	0	94	0	18
2017	Financial management	81	9	3	4	0	0	3	93	4	59
2017	Information technology	80	12	4	4	0	0	0	92	4	26
2017	Internal audit	86	8	5	0	1	0	0	94	1	77
2017	Evaluation	89	5	0	0	5	0	0	95	5	18
2017	Other services to the public	79	3	9	6	0	3	0	85	6	34
2017	None of the above	81	13	1	2	0	1	2	96	2	147

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	35	9	0	0	0	0	91	0	12
2019	Compliance, inspection and enforcement	50	31	11	0	0	3	4	88	0	26
2019	Communications or public affairs	17	65	9	0	0	9	0	91	0	12
2019	Administration and operations	65	23	8	4	0	0	0	88	4	26
2019	Human resources	53	27	16	0	4	0	0	80	4	26
2019	Financial management	54	35	7	0	2	0	2	91	2	50
2019	Information technology	39	51	0	10	0	0	0	90	10	17
2019	Internal audit	51	32	11	5	1	0	0	83	7	74
2019	Evaluation	47	32	0	7	7	0	7	84	16	14
2019	Project management	72	19	0	9	0	0	0	91	9	11
2019	Other services to the public	31	43	15	7	5	0	0	74	11	25
2019	None of the above	55	36	5	1	1	0	2	93	2	92
2018	Client contact centre	76	17	0	0	0	0	7	100	0	11
2018	Compliance, inspection and enforcement	60	20	12	4	0	0	4	83	5	22
2018	Communications or public affairs	20	59	0	21	0	0	0	79	21	11
2018	Administration and operations	53	22	19	3	0	0	3	78	3	36
2018	Human resources	60	20	20	0	0	0	0	80	0	26
2018	Financial management	52	29	12	5	2	0	0	81	7	61
2018	Information technology	64	27	0	5	0	0	4	95	5	27
2018	Internal audit	56	21	18	1	3	0	1	77	4	81
2018	Evaluation	47	39	7	0	7	0	0	85	7	14
2018	Other services to the public	38	33	20	9	0	0	0	72	9	35
2018	None of the above	41	31	20	4	2	1	1	74	6	101
2017	Client contact centre	50	42	8	0	0	0	0	92	0	12
2017	Compliance, inspection and enforcement	41	36	8	8	4	0	4	80	12	25
2017	Communications or public affairs	33	50	8	8	0	0	0	83	8	12
2017	Administration and operations	56	29	0	11	3	0	0	86	14	34
2017	Human resources	44	39	11	6	0	0	0	83	6	18
2017	Financial management	51	31	13	2	2	0	2	83	3	59
2017	Information technology	53	31	12	4	0	0	0	85	4	26
2017	Internal audit	55	25	15	4	0	0	1	80	4	77
2017	Evaluation	56	23	11	5	5	0	0	79	11	18
2017	Other services to the public	44	38	15	3	0	0	0	83	3	34
2017	None of the above	56	30	7	5	1	0	1	87	6	147

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	68	16	0	0	0	84	0	13
2019	Compliance, inspection and enforcement	3	43	37	17	0	0	46	17	26
2019	Communications or public affairs	9	32	50	9	0	0	41	9	12
2019	Administration and operations	0	55	34	7	4	0	55	11	27
2019	Human resources	8	43	35	14	0	0	51	14	26
2019	Financial management	11	26	44	12	4	2	38	17	50
2019	Information technology	21	47	26	5	0	0	68	5	17
2019	Internal audit	9	32	43	14	3	0	41	16	75
2019	Evaluation	14	34	29	22	0	0	49	22	14
2019	Project management	19	28	34	19	0	0	47	19	11
2019	Other services to the public	3	29	39	21	8	0	32	29	25
2019	None of the above	17	37	35	7	4	0	53	11	92
2018	Client contact centre	27	56	10	0	7	0	83	7	11
2018	Compliance, inspection and enforcement	4	44	36	12	4	0	48	16	22
2018	Communications or public affairs	0	10	69	21	0	0	10	21	11
2018	Administration and operations	20	35	40	4	0	0	56	4	36
2018	Human resources	4	35	44	14	3	0	39	17	26
2018	Financial management	8	36	42	13	1	0	44	14	62
2018	Information technology	19	26	39	7	5	4	47	12	27
2018	Internal audit	12	18	43	24	3	0	29	28	81
2018	Evaluation	15	8	56	15	7	0	23	21	13
2018	Other services to the public	7	35	40	19	0	0	41	19	35
2018	None of the above	10	28	45	13	5	0	38	17	101
2017	Client contact centre	25	25	50	0	0	0	50	0	12
2017	Compliance, inspection and enforcement	0	35	45	12	8	0	35	20	25
2017	Communications or public affairs	17	33	33	17	0	0	50	17	12
2017	Administration and operations	15	26	45	8	5	0	41	14	35
2017	Human resources	6	22	33	28	11	0	28	39	18
2017	Financial management	10	32	45	8	5	0	42	13	59
2017	Information technology	4	44	30	15	8	0	47	23	26
2017	Internal audit	1	26	47	21	5	0	27	26	77
2017	Evaluation	0	38	32	24	5	0	38	29	18
2017	Other services to the public	6	47	33	6	9	0	53	14	34
2017	None of the above	6	31	46	10	7	0	37	17	147

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	16	44	24	16	0	40	16	13
2019	Compliance, inspection and enforcement	4	18	54	20	4	0	24	22	26
2019	Communications or public affairs	0	33	58	9	0	0	9	33	12
2019	Administration and operations	4	33	37	26	0	0	26	37	27
2019	Human resources	7	24	40	12	16	0	29	31	25
2019	Financial management	6	18	44	24	6	2	31	24	50
2019	Information technology	0	0	30	54	16	0	70	0	17
2019	Internal audit	11	17	40	23	9	0	33	27	73
2019	Evaluation	7	16	42	34	0	0	34	24	14
2019	Project management	19	27	19	7	28	0	35	46	11
2019	Other services to the public	11	14	43	24	8	0	32	26	25
2019	None of the above	1	21	45	26	8	0	34	22	91
2018	Client contact centre	0	8	42	20	30	0	51	8	10
2018	Compliance, inspection and enforcement	8	28	50	9	4	0	13	36	21
2018	Communications or public affairs	0	30	70	0	0	0	0	30	10
2018	Administration and operations	4	13	53	18	11	0	29	18	36
2018	Human resources	18	13	39	23	7	0	30	31	26
2018	Financial management	5	20	43	26	7	0	33	25	60
2018	Information technology	9	0	59	17	15	0	32	9	26
2018	Internal audit	7	30	33	28	1	0	29	37	81
2018	Evaluation	0	28	52	6	14	0	20	28	14
2018	Other services to the public	0	25	37	32	6	0	38	25	35
2018	None of the above	5	18	36	29	12	0	41	23	100
2017	Client contact centre	0	0	33	50	17	0	67	0	12
2017	Compliance, inspection and enforcement	8	24	44	16	8	0	24	32	25
2017	Communications or public affairs	0	8	58	17	17	0	33	8	12
2017	Administration and operations	6	17	38	30	9	0	39	22	34
2017	Human resources	17	22	39	11	11	0	22	39	18
2017	Financial management	2	17	41	24	15	2	40	19	59
2017	Information technology	9	15	37	28	12	0	40	23	26
2017	Internal audit	7	20	50	20	4	0	24	27	76
2017	Evaluation	5	18	48	23	5	0	28	23	18
2017	Other services to the public	6	17	47	30	0	0	30	23	34
2017	None of the above	6	19	35	31	8	0	39	25	147

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	38	8	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	25	44	8	16	0	8	74	17	26
2019	Communications or public affairs	50	41	0	9	0	0	91	9	12
2019	Administration and operations	15	66	16	4	0	0	81	4	27
2019	Human resources	34	43	19	4	0	0	77	4	26
2019	Financial management	18	55	15	6	5	2	75	10	50
2019	Information technology	80	13	7	0	0	0	93	0	17
2019	Internal audit	20	48	14	10	5	3	70	16	74
2019	Evaluation	14	39	16	24	0	7	57	25	14
2019	Project management	17	46	9	19	9	0	63	28	11
2019	Other services to the public	17	54	14	11	5	0	70	16	25
2019	None of the above	19	54	21	4	3	0	72	7	91
2018	Client contact centre	27	38	27	8	0	0	65	8	11
2018	Compliance, inspection and enforcement	5	46	5	28	5	13	58	37	21
2018	Communications or public affairs	10	27	35	10	0	17	45	12	11
2018	Administration and operations	26	44	16	14	0	0	70	14	36
2018	Human resources	30	38	16	10	6	0	67	17	26
2018	Financial management	19	37	27	10	5	2	57	16	62
2018	Information technology	29	38	9	17	0	7	72	18	27
2018	Internal audit	11	31	23	23	6	5	45	31	81
2018	Evaluation	6	34	16	37	0	7	44	39	14
2018	Other services to the public	16	46	26	12	0	0	62	12	33
2018	None of the above	11	41	20	15	8	5	55	24	99
2017	Client contact centre	0	67	8	8	8	8	73	18	12
2017	Compliance, inspection and enforcement	16	39	8	16	4	16	66	24	25
2017	Communications or public affairs	17	50	33	0	0	0	67	0	12
2017	Administration and operations	15	50	20	11	0	3	67	12	34
2017	Human resources	6	56	11	28	0	0	61	28	18
2017	Financial management	14	38	22	13	3	10	57	18	59
2017	Information technology	20	39	26	0	16	0	58	16	26
2017	Internal audit	8	41	22	17	8	4	51	26	76
2017	Evaluation	16	44	16	23	0	0	61	23	18
2017	Other services to the public	12	47	23	12	3	3	61	16	34
2017	None of the above	11	34	25	20	6	5	47	27	146

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	38	8	0	0	0	92	0	13
2019	Compliance, inspection and enforcement	30	31	16	20	0	3	63	21	26
2019	Communications or public affairs	0	74	9	9	9	0	74	17	12
2019	Administration and operations	15	43	15	15	12	0	58	27	27
2019	Human resources	23	47	19	12	0	0	69	12	26
2019	Financial management	16	51	19	10	4	0	67	14	50
2019	Information technology	64	31	5	0	0	0	95	0	17
2019	Internal audit	18	34	18	22	9	0	52	31	74
2019	Evaluation	21	22	19	31	0	7	46	33	14
2019	Project management	19	35	9	19	18	0	54	37	11
2019	Other services to the public	11	37	26	11	11	3	50	23	25
2019	None of the above	20	48	19	9	4	0	68	13	92
2018	Client contact centre	21	42	38	0	0	0	62	0	11
2018	Compliance, inspection and enforcement	17	37	23	12	12	0	54	24	22
2018	Communications or public affairs	10	42	21	21	7	0	52	27	11
2018	Administration and operations	23	45	9	13	6	2	70	20	36
2018	Human resources	39	18	29	3	10	0	57	14	26
2018	Financial management	22	43	24	8	2	2	66	10	62
2018	Information technology	22	34	19	5	10	11	62	17	27
2018	Internal audit	12	33	25	21	6	4	47	28	81
2018	Evaluation	12	37	23	22	6	0	49	28	14
2018	Other services to the public	19	51	20	11	0	0	69	11	34
2018	None of the above	15	41	22	13	7	3	57	20	100
2017	Client contact centre	8	58	33	0	0	0	67	0	12
2017	Compliance, inspection and enforcement	16	52	8	20	4	0	68	24	25
2017	Communications or public affairs	25	17	17	25	8	8	45	36	12
2017	Administration and operations	23	40	8	14	11	3	66	26	35
2017	Human resources	17	56	11	17	0	0	72	17	18
2017	Financial management	17	50	25	6	0	2	68	6	59
2017	Information technology	28	26	26	15	4	0	55	20	26
2017	Internal audit	12	41	17	25	4	3	54	29	77
2017	Evaluation	0	78	5	5	12	0	78	17	18
2017	Other services to the public	18	45	29	6	3	0	62	9	34
2017	None of the above	11	40	19	18	10	2	52	29	147

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	14	86	13
2019	Compliance, inspection and enforcement	21	79	26
2019	Communications or public affairs	17	83	12
2019	Administration and operations	16	84	27
2019	Human resources	20	80	26
2019	Financial management	8	92	50
2019	Information technology	18	82	17
2019	Internal audit	11	89	75
2019	Evaluation	30	70	14
2019	Project management	19	81	11
2019	Other services to the public	20	80	25
2019	None of the above	14	86	92
2017	Administration and operations	22	78	35
2017	Financial management	18	82	59
2017	Internal audit	9	91	77
2017	None of the above	11	89	147
2014	Financial management	17	83	55
2014	Internal audit	11	89	63
2014	None of the above	12	88	126

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	None of the above	81	19	12
2017	Financial management	89	11	11
2017	None of the above	76	24	17
2014	None of the above	58	42	13

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	None of the above	67	21	0	11	89	11	10
2017	Financial management	61	39	0	0	100	0	10
2017	None of the above	40	30	22	7	70	7	13

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	68	24	0	0	0	0	8	74	26	13
2019	Compliance, inspection and enforcement	46	38	9	0	4	3	0	48	52	26
2019	Communications or public affairs	59	24	17	0	0	0	0	59	41	12
2019	Administration and operations	59	33	0	0	0	4	4	64	36	27
2019	Human resources	50	47	3	0	0	0	0	50	50	26
2019	Financial management	35	42	12	6	2	2	0	36	64	50
2019	Information technology	58	29	12	0	0	0	0	58	42	17
2019	Internal audit	40	40	12	4	1	2	0	41	59	75
2019	Evaluation	36	36	0	14	6	7	0	39	61	14
2019	Project management	66	34	0	0	0	0	0	66	34	11
2019	Other services to the public	30	45	5	5	0	16	0	36	64	25
2019	None of the above	43	46	7	1	1	2	0	44	56	92
2018	Client contact centre	59	30	0	0	0	10	0	66	34	11
2018	Compliance, inspection and enforcement	54	25	4	8	4	4	0	57	43	22
2018	Communications or public affairs	62	38	0	0	0	0	0	62	38	11
2018	Administration and operations	63	29	6	2	0	0	0	63	37	36
2018	Human resources	39	49	9	0	3	0	0	39	61	26
2018	Financial management	37	37	11	9	2	0	3	38	62	62
2018	Information technology	61	29	9	0	0	0	0	61	39	27
2018	Internal audit	52	25	14	6	4	0	0	52	48	82
2018	Evaluation	43	51	6	0	0	0	0	43	57	14
2018	Other services to the public	40	43	17	0	0	0	0	40	60	35
2018	None of the above	44	31	16	5	3	2	0	45	55	101
2017	Client contact centre	67	25	0	8	0	0	0	67	33	12
2017	Compliance, inspection and enforcement	45	32	12	8	4	0	0	45	55	25
2017	Communications or public affairs	50	33	0	0	0	17	0	60	40	12
2017	Administration and operations	49	38	6	2	2	3	0	50	50	35
2017	Human resources	44	39	6	0	0	11	0	50	50	18
2017	Financial management	53	39	7	0	2	0	0	53	47	59
2017	Information technology	66	23	7	0	0	4	0	68	32	26
2017	Internal audit	55	31	4	3	0	8	0	59	41	77
2017	Evaluation	62	27	5	0	0	0	5	65	35	18
2017	Other services to the public	44	32	9	0	3	9	3	50	50	34
2017	None of the above	59	25	7	2	2	5	0	62	38	147

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	24	76	12
2019	Human resources	40	60	13
2019	Financial management	26	74	32
2019	Internal audit	47	53	44
2019	Other services to the public	9	91	13
2019	None of the above	30	70	50

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	83	17	12
2019	Human resources	100	0	13
2019	Financial management	78	22	32
2019	Internal audit	70	30	44
2019	Other services to the public	91	9	13
2019	None of the above	85	15	50
2018	Compliance, inspection and enforcement	73	27	10
2018	Administration and operations	56	44	13
2018	Human resources	80	20	16
2018	Financial management	54	46	37
2018	Information technology	73	27	10
2018	Internal audit	42	58	39
2018	Other services to the public	68	32	21
2018	None of the above	53	47	51

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	49	26	17	0	9	0	0	74	9	12
2019	Human resources	86	8	0	0	0	0	6	100	0	13
2019	Financial management	37	16	22	6	0	4	16	65	8	32
2019	Internal audit	26	45	11	7	3	0	9	77	10	44
2019	Other services to the public	19	56	0	9	0	0	17	90	10	13
2019	None of the above	33	32	13	9	1	2	10	74	12	50
2018	Compliance, inspection and enforcement	41	0	29	19	11	0	0	41	29	10
2018	Administration and operations	42	19	8	22	0	0	8	67	24	14
2018	Human resources	64	21	5	6	5	0	0	85	10	16
2018	Financial management	30	36	17	6	6	0	5	69	12	36
2018	Information technology	39	31	0	0	12	8	11	85	15	10
2018	Internal audit	28	36	11	13	10	0	3	66	23	39
2018	Other services to the public	9	48	20	14	0	5	4	63	15	21
2018	None of the above	21	38	12	9	10	2	8	65	21	52
2017	Compliance, inspection and enforcement	28	14	23	21	0	7	7	49	24	14
2017	Administration and operations	36	46	6	0	6	0	6	87	6	17
2017	Financial management	44	10	11	7	7	4	17	69	17	28
2017	Internal audit	27	38	7	11	0	0	17	79	13	29
2017	Other services to the public	40	41	13	0	0	0	7	86	0	15
2017	None of the above	39	25	17	2	4	2	11	74	6	54

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	26	26	24	0	9	0	16	61	10	12
2019	Human resources	24	0	0	0	14	0	62	63	37	13
2019	Financial management	6	0	17	3	4	6	65	21	21	32
2019	Internal audit	4	8	16	4	4	7	56	33	23	44
2019	Other services to the public	13	9	0	17	0	9	53	56	44	13
2019	None of the above	11	12	22	4	4	5	43	44	15	50
2018	Compliance, inspection and enforcement	23	0	32	29	0	0	16	27	35	10
2018	Administration and operations	5	25	8	8	0	0	53	64	18	14
2018	Human resources	14	0	0	0	15	0	71	49	51	16
2018	Financial management	3	14	20	5	0	6	52	41	12	36
2018	Information technology	16	0	8	12	12	19	33	33	50	10
2018	Internal audit	7	7	5	8	5	5	62	44	39	39
2018	Other services to the public	0	10	9	15	9	9	46	23	56	21
2018	None of the above	2	8	18	6	7	5	55	25	31	52
2017	Compliance, inspection and enforcement	0	21	8	14	14	7	36	37	49	14
2017	Administration and operations	12	18	12	7	11	11	29	50	30	17
2017	Financial management	0	7	11	3	7	7	65	24	36	28
2017	Internal audit	0	4	7	0	8	3	79	20	43	29
2017	Other services to the public	20	34	13	7	0	0	26	73	9	15
2017	None of the above	8	6	13	4	6	5	59	37	26	54

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	9	15	17	0	0	26	57	23	12
2019	Compliance, inspection and enforcement	62	7	3	4	16	0	7	75	22	25
2019	Communications or public affairs	43	7	17	0	26	0	6	54	28	12
2019	Administration and operations	58	11	8	11	8	0	4	72	20	27
2019	Human resources	66	4	3	7	12	0	8	76	21	26
2019	Financial management	53	16	10	2	2	2	13	83	5	50
2019	Information technology	58	8	16	5	0	0	12	76	6	17
2019	Internal audit	49	20	11	8	5	0	7	74	14	75
2019	Evaluation	49	6	14	9	6	0	14	65	18	14
2019	Project management	54	18	9	0	9	0	10	80	10	11
2019	Other services to the public	36	26	13	5	0	3	17	78	6	25
2019	None of the above	69	15	4	3	1	0	7	91	4	92
2018	Client contact centre	65	10	8	7	0	0	10	84	8	11
2018	Compliance, inspection and enforcement	70	13	5	0	0	0	12	95	0	21
2018	Communications or public affairs	18	17	17	0	10	0	38	56	16	11
2018	Administration and operations	59	15	6	8	12	0	0	74	20	36
2018	Human resources	60	11	6	11	0	0	11	80	13	26
2018	Financial management	71	3	9	3	2	0	13	85	5	61
2018	Information technology	43	3	14	12	5	3	21	60	22	27
2018	Internal audit	59	6	7	10	5	1	12	75	17	82
2018	Evaluation	44	15	20	0	0	7	15	75	0	14
2018	Other services to the public	69	17	9	3	3	0	0	86	6	35
2018	None of the above	62	16	5	7	2	2	5	85	10	101

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment