2019 Public Service Employee Survey Results for National Research Council Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 31 2 9 2 0 0 87 11 35
2019 Compliance, inspection and enforcement 44 40 4 4 0 0 7 90 5 22
2019 Communications or public affairs 35 31 7 25 2 0 0 66 27 50
2019 Security 77 23 0 0 0 0 0 100 0 23
2019 Science and technology 32 46 7 12 3 0 0 78 15 1187
2019 Library services 25 46 5 19 5 0 0 71 24 39
2019 Legal services 10 46 25 10 9 0 0 56 19 10
2019 Administration and operations 51 35 4 6 2 1 0 87 9 231
2019 Human resources 47 47 2 3 1 0 0 93 4 90
2019 Financial management 57 38 0 5 0 0 0 95 5 69
2019 Procurement 39 35 4 21 0 0 0 74 21 20
2019 Real property 34 39 22 5 0 0 0 73 5 28
2019 Materiel management 51 40 9 0 0 0 0 91 0 15
2019 Information management 38 53 3 5 0 0 0 92 5 29
2019 Information technology 43 39 3 9 6 0 0 82 15 114
2019 Evaluation 49 42 0 8 0 0 0 92 8 23
2019 Data sciences 56 21 9 5 9 0 0 77 14 39
2019 Policy 44 44 3 9 0 0 0 88 9 33
2019 Project management 38 48 4 9 1 0 0 86 10 138
2019 Other services to the public 41 41 5 10 0 4 0 85 11 45
2019 None of the above 32 40 6 14 7 0 0 72 22 164
2017 Client contact centre 43 33 9 12 3 0 0 76 15 34
2017 Communications or public affairs 27 47 6 19 2 0 0 74 21 52
2017 Security 62 19 0 13 6 0 0 81 19 16
2017 Science and technology 28 52 5 10 5 0 0 80 15 1162
2017 Library services 18 54 2 20 5 0 0 73 25 38
2017 Administration and operations 34 43 9 10 4 0 0 78 13 208
2017 Human resources 35 47 7 8 2 0 0 82 11 81
2017 Financial management 52 31 14 3 0 0 0 82 3 57
2017 Procurement 30 50 10 0 10 0 0 80 10 10
2017 Real property 38 45 6 10 0 0 0 84 10 17
2017 Materiel management 14 65 14 7 0 0 0 79 7 14
2017 Information management 13 55 6 18 9 0 0 68 26 32
2017 Information technology 22 55 2 14 7 0 0 76 21 121
2017 Internal audit 39 61 0 0 0 0 0 100 0 12
2017 Evaluation 33 50 11 6 0 0 0 83 6 18
2017 Data sciences 28 40 14 11 7 0 0 68 18 26
2017 Policy 0 68 8 24 0 0 0 68 24 13
2017 Project management 30 45 7 15 3 0 0 75 18 137
2017 Other services to the public 15 45 4 26 9 0 0 60 35 46
2017 None of the above 26 38 5 22 8 0 0 65 30 173

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 14 17 7 4 0 0 71 11 35
2019 Compliance, inspection and enforcement 60 35 4 0 0 0 0 96 0 22
2019 Communications or public affairs 60 22 5 11 2 0 0 82 13 50
2019 Security 60 14 18 0 8 0 0 74 8 23
2019 Science and technology 64 18 6 7 4 0 2 83 11 1187
2019 Library services 51 24 8 10 7 0 0 75 17 39
2019 Legal services 29 37 25 0 9 0 0 66 9 10
2019 Administration and operations 65 20 4 6 4 1 1 87 10 231
2019 Human resources 57 30 5 4 3 0 2 88 7 91
2019 Financial management 47 26 9 12 2 0 2 75 15 69
2019 Procurement 79 17 0 4 0 0 0 96 4 20
2019 Real property 56 42 2 0 0 0 0 98 0 28
2019 Materiel management 80 6 6 9 0 0 0 85 9 15
2019 Information management 76 18 3 3 0 0 0 95 3 29
2019 Information technology 73 12 7 5 3 0 0 84 8 114
2019 Evaluation 71 17 0 7 0 0 4 92 8 23
2019 Data sciences 64 12 2 11 9 0 2 77 20 39
2019 Policy 78 15 0 0 3 0 3 97 3 33
2019 Project management 58 20 6 10 5 0 1 79 15 138
2019 Other services to the public 67 22 4 2 0 0 4 93 2 45
2019 None of the above 71 15 4 5 3 0 1 87 9 165
2017 Client contact centre 48 14 15 14 8 0 0 63 22 34
2017 Communications or public affairs 62 21 0 15 2 0 0 83 17 52
2017 Security 50 29 7 7 7 0 0 79 14 16
2017 Science and technology 63 18 6 7 4 0 1 82 12 1163
2017 Library services 60 18 2 13 7 0 0 78 20 38
2017 Administration and operations 61 24 4 6 4 0 1 86 10 206
2017 Human resources 60 25 6 5 3 0 2 86 9 81
2017 Financial management 45 29 5 17 2 0 2 76 19 58
2017 Procurement 50 40 10 0 0 0 0 90 0 10
2017 Real property 66 11 6 6 6 0 6 82 12 17
2017 Materiel management 65 21 7 0 7 0 0 86 7 14
2017 Information management 70 19 9 2 0 0 0 89 2 32
2017 Information technology 68 17 3 7 3 0 2 87 10 121
2017 Internal audit 66 9 8 9 9 0 0 75 17 12
2017 Evaluation 67 11 11 6 0 0 6 83 6 18
2017 Data sciences 39 32 11 7 11 0 0 71 18 26
2017 Policy 84 0 0 8 8 0 0 84 16 13
2017 Project management 59 21 7 9 4 0 0 80 13 136
2017 Other services to the public 59 28 4 7 0 0 2 89 7 46
2017 None of the above 61 24 6 5 3 0 1 86 8 173

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 32 12 0 2 0 0 86 2 34
2019 Compliance, inspection and enforcement 39 53 8 0 0 0 0 92 0 22
2019 Communications or public affairs 46 36 4 13 0 0 0 82 13 50
2019 Security 60 25 8 8 0 0 0 85 8 23
2019 Science and technology 51 36 5 6 2 0 0 87 8 1184
2019 Library services 61 29 0 10 0 0 0 90 10 39
2019 Legal services 27 34 20 9 10 0 0 61 19 10
2019 Administration and operations 58 29 5 6 1 1 0 88 7 232
2019 Human resources 55 30 3 7 4 0 0 85 11 91
2019 Financial management 59 30 4 5 2 0 0 89 7 69
2019 Procurement 45 43 4 9 0 0 0 87 9 20
2019 Real property 53 24 21 2 0 0 0 77 2 28
2019 Materiel management 72 23 0 6 0 0 0 94 6 15
2019 Information management 59 29 5 7 0 0 0 87 7 29
2019 Information technology 55 30 8 7 1 0 0 85 7 114
2019 Evaluation 47 40 4 4 4 0 0 87 8 23
2019 Data sciences 50 28 8 9 4 0 0 78 14 39
2019 Policy 56 20 6 14 3 0 0 76 17 33
2019 Project management 54 35 5 3 3 0 0 89 5 137
2019 Other services to the public 60 28 0 8 4 0 0 88 12 44
2019 None of the above 45 34 8 7 5 0 0 79 13 165
2017 Client contact centre 55 25 9 12 0 0 0 80 12 34
2017 Communications or public affairs 38 48 2 6 7 0 0 85 13 52
2017 Security 55 25 0 14 6 0 0 80 20 16
2017 Science and technology 50 38 5 6 1 0 0 88 7 1163
2017 Library services 39 42 8 5 5 0 2 82 10 38
2017 Administration and operations 49 33 5 8 5 0 0 82 13 208
2017 Human resources 63 28 5 3 1 0 0 91 4 81
2017 Financial management 62 33 2 3 0 0 0 95 3 58
2017 Procurement 50 50 0 0 0 0 0 100 0 10
2017 Real property 73 16 6 6 0 0 0 89 6 17
2017 Materiel management 37 42 14 0 7 0 0 79 7 14
2017 Information management 48 36 0 10 6 0 0 84 16 32
2017 Information technology 49 32 7 7 6 0 0 81 12 121
2017 Internal audit 74 26 0 0 0 0 0 100 0 12
2017 Evaluation 28 33 6 33 0 0 0 61 33 18
2017 Data sciences 35 51 14 0 0 0 0 86 0 26
2017 Policy 43 39 0 17 0 0 0 83 17 12
2017 Project management 41 46 3 5 5 0 0 87 10 137
2017 Other services to the public 44 37 2 15 2 0 0 80 18 46
2017 None of the above 46 29 11 7 7 0 0 76 14 173

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 38 14 16 4 0 0 66 20 35
2019 Compliance, inspection and enforcement 37 46 17 0 0 0 0 83 0 22
2019 Communications or public affairs 33 51 9 6 2 0 0 84 8 50
2019 Security 62 24 7 7 0 0 0 86 7 23
2019 Science and technology 33 39 14 10 3 0 0 73 13 1185
2019 Library services 27 53 5 15 0 0 0 80 15 39
2019 Administration and operations 34 40 11 9 5 1 1 75 14 230
2019 Human resources 42 41 5 5 4 0 2 85 10 91
2019 Financial management 40 44 6 8 1 0 0 84 10 69
2019 Procurement 21 35 17 10 17 0 0 56 27 20
2019 Real property 22 32 6 29 12 0 0 54 40 28
2019 Materiel management 42 40 15 4 0 0 0 81 4 15
2019 Information management 29 43 7 19 3 0 0 72 21 28
2019 Information technology 33 39 11 10 6 0 0 72 17 112
2019 Evaluation 15 70 11 4 0 0 0 85 4 23
2019 Data sciences 42 28 21 5 4 0 0 70 9 39
2019 Policy 44 27 22 7 0 0 0 71 7 32
2019 Project management 32 41 15 9 3 0 0 73 12 137
2019 Other services to the public 27 48 18 7 0 0 0 75 7 45
2019 None of the above 32 33 13 14 8 0 0 65 22 164
2018 Client contact centre 36 34 14 9 7 0 0 70 16 26
2018 Compliance, inspection and enforcement 34 36 5 24 0 0 0 71 24 16
2018 Communications or public affairs 18 47 8 18 6 1 2 67 25 63
2018 Security 41 59 0 0 0 0 0 100 0 19
2018 Science and technology 22 45 14 13 4 0 1 68 18 870
2018 Library services 12 57 9 16 5 0 0 69 21 29
2018 Legal services 0 71 19 10 0 0 0 71 10 10
2018 Administration and operations 34 41 6 11 6 1 0 76 17 171
2018 Human resources 26 52 8 9 5 0 0 78 14 62
2018 Financial management 39 31 10 18 2 0 0 71 20 45
2018 Information management 38 33 16 13 0 0 0 71 13 18
2018 Information technology 31 41 10 13 2 0 3 74 16 83
2018 Evaluation 29 64 0 7 0 0 0 93 7 11
2018 Data sciences 18 46 8 25 0 4 0 66 26 15
2018 Policy 13 41 22 14 10 0 0 54 24 22
2018 Project management 19 48 17 12 4 0 0 67 16 100
2018 Other services to the public 7 55 10 15 13 0 0 62 28 40
2018 None of the above 26 32 14 16 11 0 1 59 27 110
2017 Client contact centre 31 30 29 6 3 0 0 61 9 34
2017 Communications or public affairs 10 51 6 22 11 0 0 61 33 52
2017 Security 57 38 0 0 6 0 0 94 6 16
2017 Science and technology 27 44 13 11 5 0 0 70 16 1160
2017 Library services 24 45 5 22 5 0 0 69 27 38
2017 Administration and operations 29 35 12 15 9 0 0 64 24 208
2017 Human resources 30 45 16 8 1 0 0 75 9 81
2017 Financial management 56 27 7 7 3 0 0 83 10 58
2017 Procurement 30 20 20 20 10 0 0 50 30 10
2017 Real property 16 45 17 11 11 0 0 61 22 17
2017 Materiel management 22 56 15 0 8 0 0 78 8 14
2017 Information management 17 58 12 9 4 0 0 76 12 32
2017 Information technology 26 35 14 16 7 1 1 62 23 121
2017 Internal audit 41 41 17 0 0 0 0 83 0 12
2017 Evaluation 45 33 11 6 6 0 0 78 11 18
2017 Data sciences 35 29 7 18 11 0 0 64 29 26
2017 Policy 48 28 8 8 0 8 0 83 9 13
2017 Project management 23 43 17 12 4 0 1 67 17 137
2017 Other services to the public 18 41 11 24 7 0 0 58 31 46
2017 None of the above 27 39 12 14 7 0 0 67 21 173

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 27 17 0 0 0 0 83 0 34
2019 Compliance, inspection and enforcement 48 40 8 4 0 0 0 87 4 22
2019 Communications or public affairs 55 32 9 4 0 0 0 87 4 50
2019 Security 81 11 4 4 0 0 0 92 4 23
2019 Science and technology 57 33 6 3 1 0 1 91 3 1183
2019 Library services 65 30 3 0 3 0 0 95 3 38
2019 Administration and operations 54 34 4 4 2 1 0 89 7 230
2019 Human resources 59 30 5 4 1 0 2 90 5 87
2019 Financial management 60 33 6 0 0 0 0 94 0 69
2019 Procurement 45 51 0 4 0 0 0 96 4 20
2019 Real property 50 20 9 21 0 0 0 70 21 28
2019 Materiel management 58 42 0 0 0 0 0 100 0 15
2019 Information management 59 28 5 8 0 0 0 87 8 29
2019 Information technology 60 27 8 4 1 0 1 87 5 113
2019 Evaluation 44 44 13 0 0 0 0 87 0 23
2019 Data sciences 66 25 7 0 2 0 0 91 2 39
2019 Policy 55 33 3 9 0 0 0 88 9 33
2019 Project management 62 29 6 2 1 0 0 91 3 136
2019 Other services to the public 48 38 10 4 0 0 0 85 4 45
2019 None of the above 49 25 13 7 5 0 0 74 13 160
2017 Client contact centre 60 37 0 3 0 0 0 97 3 33
2017 Communications or public affairs 36 51 6 7 0 0 0 87 7 52
2017 Security 76 24 0 0 0 0 0 100 0 16
2017 Science and technology 57 34 5 3 1 0 0 91 4 1161
2017 Library services 55 38 2 5 0 0 0 93 5 38
2017 Administration and operations 50 36 7 4 2 0 0 87 6 207
2017 Human resources 66 25 2 4 3 0 0 91 7 81
2017 Financial management 50 47 0 3 0 0 0 97 3 57
2017 Procurement 30 50 10 10 0 0 0 80 10 10
2017 Real property 66 28 6 0 0 0 0 94 0 17
2017 Materiel management 65 28 7 0 0 0 0 93 0 14
2017 Information management 47 50 3 0 0 0 0 97 0 32
2017 Information technology 51 40 4 2 2 0 1 92 4 121
2017 Internal audit 56 44 0 0 0 0 0 100 0 12
2017 Evaluation 61 16 17 6 0 0 0 78 6 18
2017 Data sciences 52 37 7 4 0 0 0 89 4 25
2017 Policy 54 46 0 0 0 0 0 100 0 13
2017 Project management 53 37 7 2 1 0 0 90 3 137
2017 Other services to the public 51 38 9 2 0 0 0 89 2 45
2017 None of the above 49 33 10 7 2 0 0 82 9 173

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 18 7 16 2 0 0 75 18 34
2019 Compliance, inspection and enforcement 51 20 12 12 4 0 0 71 16 22
2019 Communications or public affairs 26 41 9 11 11 0 2 68 22 50
2019 Security 90 4 7 0 0 0 0 93 0 23
2019 Science and technology 44 32 14 7 3 0 0 76 10 1182
2019 Library services 58 32 2 5 2 0 0 90 7 39
2019 Legal services 19 44 9 28 0 0 0 63 28 10
2019 Administration and operations 56 23 11 4 4 1 0 80 8 231
2019 Human resources 50 39 3 7 1 0 0 89 7 90
2019 Financial management 56 29 5 6 5 0 0 84 11 69
2019 Procurement 53 21 9 13 4 0 0 74 17 20
2019 Real property 31 45 9 16 0 0 0 76 16 28
2019 Materiel management 59 28 9 0 4 0 0 87 4 15
2019 Information management 65 24 3 6 3 0 0 88 9 29
2019 Information technology 54 24 10 5 4 1 1 80 10 114
2019 Evaluation 32 40 7 13 4 0 4 75 18 23
2019 Data sciences 51 30 10 0 2 6 0 86 2 39
2019 Policy 30 35 27 3 5 0 0 65 8 33
2019 Project management 47 34 9 7 3 0 1 81 10 137
2019 Other services to the public 51 21 20 6 2 0 0 72 8 45
2019 None of the above 48 22 13 8 9 0 1 70 17 164
2018 Client contact centre 59 21 13 0 7 0 0 80 7 26
2018 Compliance, inspection and enforcement 47 19 14 13 5 0 3 67 19 16
2018 Communications or public affairs 33 35 18 6 8 0 0 67 15 63
2018 Security 41 49 10 0 0 0 0 90 0 19
2018 Science and technology 39 36 14 7 3 1 1 76 10 864
2018 Library services 46 49 0 5 0 0 0 95 5 29
2018 Legal services 27 42 9 21 0 0 0 70 21 10
2018 Administration and operations 47 28 13 7 3 1 1 77 10 171
2018 Human resources 41 29 13 10 7 0 0 70 17 61
2018 Financial management 66 15 9 7 2 0 0 81 9 46
2018 Information management 29 56 15 0 0 0 0 85 0 18
2018 Information technology 51 28 10 5 4 0 1 80 10 83
2018 Evaluation 19 37 27 0 7 0 10 62 8 11
2018 Data sciences 27 58 7 8 0 0 0 85 8 15
2018 Policy 28 35 4 14 19 0 0 62 33 22
2018 Project management 42 41 4 7 4 1 0 84 12 100
2018 Other services to the public 45 30 13 13 0 0 0 75 13 39
2018 None of the above 38 29 17 9 6 0 0 67 15 111
2017 Client contact centre 60 22 6 6 6 0 0 82 12 34
2017 Communications or public affairs 29 34 15 13 7 2 0 64 21 52
2017 Security 75 25 0 0 0 0 0 100 0 16
2017 Science and technology 40 35 13 7 3 1 1 77 10 1159
2017 Library services 38 36 7 19 0 0 0 74 19 38
2017 Administration and operations 40 31 14 7 8 0 0 71 15 207
2017 Human resources 46 30 8 10 4 3 0 77 15 81
2017 Financial management 52 32 5 5 2 4 0 87 7 56
2017 Procurement 60 10 20 10 0 0 0 70 10 10
2017 Real property 46 38 11 6 0 0 0 84 6 17
2017 Materiel management 58 28 15 0 0 0 0 85 0 14
2017 Information management 39 44 6 11 0 0 0 84 11 32
2017 Information technology 47 28 13 5 5 1 1 77 10 121
2017 Internal audit 49 33 17 0 0 0 0 83 0 12
2017 Evaluation 67 22 6 6 0 0 0 89 6 18
2017 Data sciences 37 30 22 11 0 0 0 67 11 25
2017 Policy 24 32 17 17 0 9 0 62 19 12
2017 Project management 41 33 14 9 2 1 0 75 11 137
2017 Other services to the public 36 49 9 5 0 0 2 87 5 45
2017 None of the above 39 31 16 8 5 1 0 71 13 173

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 42 8 0 2 0 0 90 2 35
2019 Compliance, inspection and enforcement 50 30 20 0 0 0 0 80 0 22
2019 Communications or public affairs 31 44 11 11 3 0 0 75 14 50
2019 Security 70 26 0 4 0 0 0 96 4 23
2019 Science and technology 42 38 11 6 3 0 0 80 9 1188
2019 Library services 38 42 12 7 0 0 0 81 7 39
2019 Legal services 38 44 10 9 0 0 0 81 9 10
2019 Administration and operations 47 34 9 7 3 1 0 81 10 231
2019 Human resources 42 40 11 6 2 0 0 82 7 91
2019 Financial management 51 36 4 8 1 0 0 87 10 69
2019 Procurement 30 65 4 0 0 0 0 96 0 20
2019 Real property 34 44 16 5 2 0 0 78 7 28
2019 Materiel management 61 34 0 0 4 0 0 96 4 15
2019 Information management 31 47 3 10 10 0 0 77 20 29
2019 Information technology 41 31 14 13 2 0 0 72 14 114
2019 Evaluation 41 28 13 14 0 4 0 72 14 23
2019 Data sciences 51 31 5 9 4 0 0 82 13 39
2019 Policy 49 36 3 12 0 0 0 85 12 33
2019 Project management 35 39 14 8 4 0 0 74 12 138
2019 Other services to the public 56 31 8 2 2 0 0 88 4 45
2019 None of the above 44 30 14 5 6 0 0 75 11 165
2018 Client contact centre 46 43 4 4 4 0 0 89 7 26
2018 Compliance, inspection and enforcement 33 62 0 0 5 0 0 95 5 16
2018 Communications or public affairs 32 38 10 17 2 0 0 71 19 64
2018 Security 31 48 21 0 0 0 0 79 0 19
2018 Science and technology 39 42 9 7 2 0 0 82 9 867
2018 Library services 34 43 19 4 0 0 0 77 4 29
2018 Legal services 29 62 9 0 0 0 0 91 0 10
2018 Administration and operations 42 35 10 9 4 0 0 77 13 171
2018 Human resources 32 53 5 8 2 0 0 85 11 62
2018 Financial management 59 35 2 4 0 0 0 93 4 46
2018 Information management 33 53 7 6 0 0 0 86 6 18
2018 Information technology 44 38 5 10 4 0 0 82 13 83
2018 Evaluation 18 75 8 0 0 0 0 92 0 11
2018 Data sciences 18 59 12 12 0 0 0 76 12 15
2018 Policy 26 45 9 5 15 0 0 70 20 22
2018 Project management 35 41 11 7 5 1 0 76 12 100
2018 Other services to the public 57 32 9 0 2 0 0 89 2 38
2018 None of the above 31 45 15 5 3 0 0 77 8 110
2017 Client contact centre 48 45 5 3 0 0 0 93 3 34
2017 Communications or public affairs 28 55 4 11 2 0 0 83 13 52
2017 Security 62 25 7 6 0 0 0 87 6 16
2017 Science and technology 38 47 8 6 2 0 0 85 7 1162
2017 Library services 28 66 0 4 2 0 0 94 6 38
2017 Administration and operations 33 40 14 8 6 0 0 72 14 208
2017 Human resources 33 42 15 5 5 0 0 75 10 80
2017 Financial management 43 48 5 4 0 0 0 91 4 58
2017 Procurement 20 50 20 0 10 0 0 70 10 10
2017 Real property 44 45 6 6 0 0 0 89 6 17
2017 Materiel management 50 28 21 0 0 0 0 79 0 14
2017 Information management 22 47 7 16 9 0 0 69 24 32
2017 Information technology 36 43 10 9 2 0 0 79 11 121
2017 Internal audit 32 60 9 0 0 0 0 91 0 12
2017 Evaluation 33 33 22 11 0 0 0 67 11 18
2017 Data sciences 24 58 11 7 0 0 0 82 7 26
2017 Policy 32 44 8 8 8 0 0 76 16 13
2017 Project management 33 49 12 4 3 0 0 81 6 136
2017 Other services to the public 48 39 9 0 4 0 0 87 4 46
2017 None of the above 36 42 11 8 3 0 0 78 11 173

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 31 19 4 8 0 0 69 12 35
2019 Compliance, inspection and enforcement 38 37 8 12 4 0 0 75 17 22
2019 Communications or public affairs 16 41 20 20 4 0 0 57 23 50
2019 Security 52 28 4 16 0 0 0 80 16 23
2019 Science and technology 26 38 17 13 6 0 0 65 19 1184
2019 Library services 27 35 26 10 2 0 0 61 12 39
2019 Legal services 28 43 9 20 0 0 0 72 20 10
2019 Administration and operations 36 34 13 11 6 0 0 70 17 232
2019 Human resources 40 41 9 6 3 0 0 81 10 91
2019 Financial management 39 34 17 6 5 0 0 72 11 69
2019 Procurement 18 47 9 23 4 0 0 65 27 20
2019 Real property 27 20 27 24 2 0 0 47 26 28
2019 Materiel management 47 23 15 11 4 0 0 70 15 15
2019 Information management 23 51 8 15 3 0 0 74 17 29
2019 Information technology 27 38 14 10 10 0 1 66 20 113
2019 Evaluation 43 32 8 4 13 0 0 75 17 23
2019 Data sciences 38 31 13 14 4 0 0 69 18 39
2019 Policy 58 33 6 3 0 0 0 91 3 33
2019 Project management 24 37 19 13 7 0 0 61 20 138
2019 Other services to the public 21 33 25 16 4 0 0 55 21 45
2019 None of the above 29 29 17 10 14 1 0 59 24 165
2018 Client contact centre 34 29 16 18 4 0 0 63 21 26
2018 Compliance, inspection and enforcement 26 37 11 19 5 0 0 64 25 16
2018 Communications or public affairs 16 32 22 17 11 1 1 49 28 64
2018 Security 33 28 31 4 4 0 0 61 8 19
2018 Science and technology 18 36 23 15 8 0 0 54 23 869
2018 Library services 15 41 17 23 5 0 0 55 28 29
2018 Legal services 40 30 0 20 10 0 0 70 30 10
2018 Administration and operations 31 28 15 13 12 1 0 60 25 170
2018 Human resources 24 40 17 12 6 0 1 64 19 62
2018 Financial management 46 34 14 4 2 0 0 79 7 46
2018 Information management 23 27 13 30 7 0 0 50 37 18
2018 Information technology 24 31 24 14 7 0 0 55 21 83
2018 Evaluation 19 66 0 15 0 0 0 85 15 11
2018 Data sciences 18 62 0 16 4 0 0 80 20 15
2018 Policy 30 18 19 29 0 4 0 50 30 22
2018 Project management 20 38 19 14 9 1 0 58 22 100
2018 Other services to the public 11 46 12 5 25 0 0 58 30 39
2018 None of the above 20 26 32 12 11 0 0 45 23 111
2017 Client contact centre 32 41 12 3 9 3 0 75 12 34
2017 Communications or public affairs 23 34 13 17 13 0 0 57 30 52
2017 Security 36 38 14 6 6 0 0 74 12 16
2017 Science and technology 22 37 18 16 6 0 0 60 22 1162
2017 Library services 24 30 23 17 7 0 0 53 24 38
2017 Administration and operations 26 34 17 12 10 0 0 60 22 208
2017 Human resources 24 50 12 9 6 0 0 74 15 81
2017 Financial management 38 42 10 10 0 0 0 80 10 58
2017 Procurement 20 19 30 10 20 0 0 40 30 10
2017 Real property 27 34 6 16 16 0 0 62 33 17
2017 Materiel management 36 14 21 15 14 0 0 50 29 14
2017 Information management 26 34 18 14 9 0 0 60 22 32
2017 Information technology 27 34 17 12 9 1 0 61 21 121
2017 Internal audit 25 34 32 9 0 0 0 59 9 12
2017 Evaluation 39 44 0 17 0 0 0 83 17 18
2017 Data sciences 21 25 18 18 18 0 0 46 36 26
2017 Policy 20 48 8 24 0 0 0 68 24 13
2017 Project management 24 35 17 17 7 0 0 59 24 136
2017 Other services to the public 20 35 11 19 15 0 0 54 35 46
2017 None of the above 25 31 24 13 8 0 0 55 21 173

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 39 12 7 2 0 0 79 9 35
2019 Compliance, inspection and enforcement 42 33 13 13 0 0 0 75 13 22
2019 Communications or public affairs 29 43 15 8 5 0 0 72 13 50
2019 Security 47 43 10 0 0 0 0 90 0 22
2019 Science and technology 30 44 14 10 3 0 0 73 13 1183
2019 Library services 43 40 12 5 0 0 0 83 5 39
2019 Legal services 27 48 15 0 10 0 0 75 10 10
2019 Administration and operations 35 39 13 9 3 1 0 74 13 232
2019 Human resources 49 42 7 1 0 0 0 92 1 90
2019 Financial management 42 45 9 2 2 0 0 87 5 69
2019 Procurement 26 43 21 10 0 0 0 69 10 20
2019 Real property 41 35 14 8 2 0 0 76 10 28
2019 Materiel management 47 33 9 11 0 0 0 80 11 15
2019 Information management 34 45 8 13 0 0 0 79 13 29
2019 Information technology 29 38 15 14 4 0 0 66 18 111
2019 Evaluation 28 48 13 11 0 0 0 76 11 23
2019 Data sciences 44 26 13 14 2 0 0 71 16 39
2019 Policy 45 43 3 8 0 0 0 89 8 33
2019 Project management 25 41 18 15 1 0 0 66 16 138
2019 Other services to the public 46 37 10 7 0 0 0 83 7 45
2019 None of the above 32 38 11 10 9 0 0 70 19 165
2018 Client contact centre 37 40 8 8 7 0 0 77 15 26
2018 Compliance, inspection and enforcement 29 38 14 19 0 0 0 67 19 16
2018 Communications or public affairs 21 33 19 19 9 0 0 53 28 64
2018 Security 38 44 18 0 0 0 0 82 0 19
2018 Science and technology 23 44 17 12 4 0 0 67 17 868
2018 Library services 27 45 10 13 5 0 0 72 18 29
2018 Legal services 23 56 10 11 0 0 0 79 11 10
2018 Administration and operations 34 38 8 12 8 0 0 72 20 171
2018 Human resources 37 49 3 9 2 0 1 86 11 62
2018 Financial management 40 41 12 4 2 0 0 81 7 45
2018 Information management 20 50 10 8 12 0 0 70 21 18
2018 Information technology 26 45 13 9 7 0 0 71 16 83
2018 Evaluation 10 61 19 10 0 0 0 71 10 11
2018 Data sciences 14 34 29 16 8 0 0 48 24 15
2018 Policy 26 41 4 30 0 0 0 66 30 22
2018 Project management 22 43 22 10 2 0 0 66 12 100
2018 Other services to the public 23 45 18 13 3 0 0 67 15 40
2018 None of the above 27 36 16 15 6 0 0 63 21 111
2017 Client contact centre 38 56 3 0 3 0 0 94 3 33
2017 Communications or public affairs 18 30 19 23 11 0 0 47 34 52
2017 Security 36 45 7 6 6 0 0 81 12 16
2017 Science and technology 25 45 15 11 3 0 0 70 15 1162
2017 Library services 32 52 5 12 0 0 0 83 12 38
2017 Administration and operations 25 47 14 9 5 0 0 72 14 208
2017 Human resources 43 47 5 4 1 0 0 90 5 81
2017 Financial management 36 48 11 3 2 0 0 84 5 58
2017 Procurement 30 40 20 10 0 0 0 70 10 10
2017 Real property 35 24 23 17 0 0 0 59 17 16
2017 Materiel management 29 43 15 0 14 0 0 71 14 14
2017 Information management 26 41 13 17 4 0 0 66 21 32
2017 Information technology 26 50 10 11 3 0 0 75 15 121
2017 Internal audit 40 33 17 9 0 0 0 74 9 12
2017 Evaluation 33 56 0 11 0 0 0 89 11 18
2017 Data sciences 13 47 18 14 7 0 0 60 22 26
2017 Policy 0 52 24 16 0 0 8 57 17 13
2017 Project management 21 50 12 14 4 0 0 71 18 136
2017 Other services to the public 20 52 9 15 4 0 0 72 20 46
2017 None of the above 25 45 15 12 3 0 1 69 15 173

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 34 12 4 2 0 0 82 6 35
2019 Compliance, inspection and enforcement 55 31 13 0 0 0 0 87 0 20
2019 Communications or public affairs 35 51 8 5 2 0 0 85 7 50
2019 Security 45 45 4 6 0 0 0 90 6 23
2019 Science and technology 37 40 13 8 2 0 0 77 10 1180
2019 Library services 46 42 12 0 0 0 0 88 0 39
2019 Legal services 37 28 25 10 0 0 0 65 10 10
2019 Administration and operations 51 34 9 4 1 1 0 86 4 231
2019 Human resources 58 34 8 0 0 0 0 92 0 90
2019 Financial management 54 42 4 0 0 0 0 96 0 69
2019 Procurement 26 53 21 0 0 0 0 79 0 20
2019 Real property 42 34 22 0 2 0 0 76 2 28
2019 Materiel management 56 29 15 0 0 0 0 85 0 15
2019 Information management 37 40 8 13 3 0 0 76 16 29
2019 Information technology 43 39 9 6 3 0 0 82 10 114
2019 Evaluation 28 68 4 0 0 0 0 96 0 23
2019 Data sciences 36 38 14 7 4 0 0 75 11 39
2019 Policy 63 31 3 3 0 0 0 95 3 33
2019 Project management 43 32 19 5 1 0 0 75 6 137
2019 Other services to the public 58 27 12 2 0 0 0 85 2 45
2019 None of the above 40 36 11 6 6 1 0 77 13 165
2018 Client contact centre 48 49 0 3 0 0 0 97 3 27
2018 Compliance, inspection and enforcement 52 41 7 0 0 0 0 93 0 15
2018 Communications or public affairs 31 51 8 7 2 0 0 82 10 63
2018 Security 36 64 0 0 0 0 0 100 0 19
2018 Science and technology 37 43 12 6 2 0 0 80 8 870
2018 Library services 26 58 8 8 0 0 0 85 8 28
2018 Legal services 48 32 20 0 0 0 0 80 0 10
2018 Administration and operations 46 37 12 4 1 1 0 83 5 170
2018 Human resources 41 37 13 7 2 0 0 79 8 62
2018 Financial management 53 36 9 2 0 0 0 89 2 46
2018 Information management 47 38 12 3 0 0 0 85 3 19
2018 Information technology 44 43 4 8 1 0 0 87 9 84
2018 Evaluation 50 39 10 0 0 0 0 90 0 10
2018 Data sciences 52 20 16 12 0 0 0 71 12 15
2018 Policy 43 47 0 10 0 0 0 90 10 22
2018 Project management 40 48 8 3 2 0 0 87 5 101
2018 Other services to the public 60 35 2 3 0 0 0 95 3 40
2018 None of the above 33 47 12 4 3 0 0 80 8 111
2017 Client contact centre 31 60 9 0 0 0 0 91 0 34
2017 Communications or public affairs 13 48 13 21 6 0 0 60 26 52
2017 Security 50 44 6 0 0 0 0 94 0 16
2017 Science and technology 35 43 12 6 3 0 0 79 10 1163
2017 Library services 35 56 7 0 2 0 0 91 2 38
2017 Administration and operations 37 49 8 4 1 0 0 87 5 208
2017 Human resources 42 47 6 4 0 2 0 90 4 81
2017 Financial management 43 42 12 3 0 0 0 85 3 58
2017 Procurement 30 40 20 0 10 0 0 70 10 10
2017 Real property 49 45 6 0 0 0 0 94 0 17
2017 Materiel management 65 21 15 0 0 0 0 85 0 14
2017 Information management 39 38 14 7 2 0 0 77 9 32
2017 Information technology 35 49 6 5 6 0 0 84 11 121
2017 Internal audit 49 44 7 0 0 0 0 93 0 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 28 32 25 11 4 0 0 61 14 26
2017 Policy 53 31 8 0 8 0 0 84 8 13
2017 Project management 36 44 9 7 4 0 0 80 11 136
2017 Other services to the public 39 43 11 2 4 0 0 83 7 46
2017 None of the above 42 36 14 5 2 0 0 79 8 173

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 53 8 0 6 0 0 86 6 35
2019 Compliance, inspection and enforcement 49 34 9 8 0 0 0 83 8 22
2019 Communications or public affairs 28 34 16 15 7 0 0 62 22 50
2019 Security 60 27 4 9 0 0 0 87 9 23
2019 Science and technology 32 40 14 9 5 0 0 72 14 1183
2019 Library services 30 53 10 5 2 0 0 83 7 39
2019 Legal services 38 28 15 10 9 0 0 66 19 10
2019 Administration and operations 41 37 10 7 5 1 0 78 12 231
2019 Human resources 44 34 11 11 1 0 0 78 11 91
2019 Financial management 46 33 16 4 1 0 0 79 5 68
2019 Procurement 22 34 18 17 9 0 0 56 26 20
2019 Real property 28 55 6 9 2 0 0 83 11 28
2019 Materiel management 47 34 9 10 0 0 0 81 10 15
2019 Information management 36 31 13 17 3 0 0 67 20 29
2019 Information technology 35 39 11 8 8 0 0 74 15 114
2019 Evaluation 36 41 5 5 9 5 0 81 14 22
2019 Data sciences 44 35 9 7 4 0 0 79 11 39
2019 Policy 54 28 6 9 3 0 0 83 12 33
2019 Project management 31 35 15 15 5 0 0 66 19 138
2019 Other services to the public 37 30 22 11 0 0 0 67 11 45
2019 None of the above 34 28 16 10 12 1 0 62 22 165
2018 Client contact centre 43 31 15 3 8 0 0 73 11 27
2018 Compliance, inspection and enforcement 33 53 8 0 6 0 0 86 6 14
2018 Communications or public affairs 23 34 18 15 11 0 0 56 26 63
2018 Security 35 53 8 0 4 0 0 88 4 19
2018 Science and technology 27 39 17 12 5 0 0 66 17 870
2018 Library services 19 43 30 8 0 0 0 62 8 27
2018 Legal services 31 37 20 11 0 0 0 68 11 10
2018 Administration and operations 36 36 10 10 7 1 0 72 18 168
2018 Human resources 25 38 21 8 7 0 0 63 16 61
2018 Financial management 51 33 11 2 2 0 0 84 4 46
2018 Information management 32 39 12 17 0 0 0 71 17 19
2018 Information technology 34 45 7 8 6 0 0 79 14 83
2018 Evaluation 19 56 10 15 0 0 0 75 15 11
2018 Data sciences 44 32 8 16 0 0 0 76 16 15
2018 Policy 35 36 13 10 5 0 0 72 15 22
2018 Project management 31 38 17 9 4 0 0 69 14 100
2018 Other services to the public 32 42 8 11 7 0 0 73 19 40
2018 None of the above 29 38 16 11 6 0 0 67 17 110
2017 Client contact centre 30 46 15 6 3 0 0 76 9 34
2017 Communications or public affairs 17 40 17 15 11 0 0 57 26 52
2017 Security 36 51 7 0 6 0 0 87 6 16
2017 Science and technology 27 43 15 9 6 0 0 71 15 1163
2017 Library services 20 48 14 13 5 0 0 68 18 38
2017 Administration and operations 32 38 12 8 10 0 0 70 18 208
2017 Human resources 32 42 16 9 2 0 0 74 10 81
2017 Financial management 40 44 8 7 2 0 0 83 8 58
2017 Procurement 30 30 20 10 10 0 0 60 20 10
2017 Real property 33 34 11 5 16 0 0 67 21 17
2017 Materiel management 43 28 21 0 7 0 0 71 7 14
2017 Information management 21 51 0 18 6 3 0 75 25 32
2017 Information technology 30 46 11 5 8 0 0 76 13 121
2017 Internal audit 40 26 25 9 0 0 0 66 9 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 13 44 25 11 7 0 0 57 18 26
2017 Policy 30 38 8 16 8 0 0 68 24 13
2017 Project management 29 38 18 9 6 0 0 66 15 135
2017 Other services to the public 20 46 19 13 2 0 0 66 15 46
2017 None of the above 30 40 15 10 5 0 0 70 15 173

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 40 0 0 2 0 0 98 2 35
2019 Compliance, inspection and enforcement 66 22 9 4 0 0 0 87 4 22
2019 Communications or public affairs 43 39 13 4 2 0 0 82 5 49
2019 Security 84 12 4 0 0 0 0 96 0 23
2019 Science and technology 56 33 8 3 1 0 0 89 3 1180
2019 Library services 54 36 10 0 0 0 0 90 0 38
2019 Legal services 38 62 0 0 0 0 0 100 0 10
2019 Administration and operations 65 26 5 3 1 1 0 91 4 230
2019 Human resources 52 36 6 5 1 0 0 89 6 91
2019 Financial management 60 28 12 0 0 0 0 88 0 69
2019 Procurement 52 40 9 0 0 0 0 91 0 20
2019 Real property 41 53 7 0 0 0 0 93 0 28
2019 Materiel management 87 13 0 0 0 0 0 100 0 15
2019 Information management 57 25 10 7 0 0 0 82 7 28
2019 Information technology 52 28 16 0 3 0 0 80 3 112
2019 Evaluation 60 28 8 3 0 0 0 89 3 23
2019 Data sciences 71 20 7 0 2 0 0 91 2 39
2019 Policy 64 31 3 3 0 0 0 95 3 33
2019 Project management 46 40 7 6 1 0 0 85 8 137
2019 Other services to the public 78 12 10 0 0 0 0 90 0 45
2019 None of the above 60 26 7 5 2 0 0 86 6 165
2018 Client contact centre 62 27 4 3 3 0 0 89 7 27
2018 Compliance, inspection and enforcement 36 53 12 0 0 0 0 88 0 15
2018 Communications or public affairs 40 53 1 5 1 0 0 93 6 64
2018 Security 53 21 26 0 0 0 0 74 0 19
2018 Science and technology 55 35 7 2 1 0 0 90 3 863
2018 Library services 48 43 10 0 0 0 0 90 0 28
2018 Administration and operations 58 32 7 2 1 0 0 90 3 168
2018 Human resources 42 43 10 3 2 0 0 85 5 62
2018 Financial management 68 24 4 2 2 0 0 91 4 46
2018 Information management 53 23 24 0 0 0 0 76 0 19
2018 Information technology 55 32 8 4 2 0 0 87 6 83
2018 Evaluation 54 46 0 0 0 0 0 100 0 11
2018 Data sciences 55 33 4 0 8 0 0 88 8 15
2018 Policy 44 31 4 10 10 0 0 75 20 22
2018 Project management 55 34 7 1 2 1 0 90 3 101
2018 Other services to the public 78 17 3 0 2 0 0 95 2 39
2018 None of the above 60 25 11 5 0 0 0 85 5 109
2017 Client contact centre 56 41 3 0 0 0 0 97 0 34
2017 Communications or public affairs 36 50 9 6 0 0 0 85 6 52
2017 Security 69 24 7 0 0 0 0 93 0 16
2017 Science and technology 57 35 7 2 1 0 0 91 2 1160
2017 Library services 57 38 5 0 0 0 0 95 0 38
2017 Administration and operations 56 31 8 4 2 0 0 86 6 208
2017 Human resources 52 38 7 1 2 0 0 90 3 81
2017 Financial management 58 34 4 4 0 0 0 93 4 58
2017 Procurement 30 60 0 0 10 0 0 90 10 10
2017 Real property 72 28 0 0 0 0 0 100 0 17
2017 Materiel management 50 43 7 0 0 0 0 93 0 14
2017 Information management 50 33 15 2 0 0 0 83 2 32
2017 Information technology 52 35 9 3 1 0 0 87 4 120
2017 Internal audit 63 37 0 0 0 0 0 100 0 11
2017 Evaluation 44 50 6 0 0 0 0 94 0 18
2017 Data sciences 46 43 7 4 0 0 0 89 4 26
2017 Policy 62 22 0 16 0 0 0 84 16 13
2017 Project management 54 39 7 0 1 0 0 92 1 136
2017 Other services to the public 70 26 0 0 4 0 0 96 4 46
2017 None of the above 58 32 7 1 1 0 0 91 2 173

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 26 26 5 4 0 0 65 9 34
2019 Compliance, inspection and enforcement 38 40 14 8 0 0 0 77 8 22
2019 Communications or public affairs 25 47 7 17 4 0 0 72 21 49
2019 Security 61 36 4 0 0 0 0 96 0 23
2019 Science and technology 32 40 14 9 5 0 0 72 14 1179
2019 Library services 28 43 14 5 10 0 0 71 15 39
2019 Legal services 28 38 25 9 0 0 0 66 9 10
2019 Administration and operations 41 38 12 6 4 1 0 79 10 230
2019 Human resources 45 29 21 3 2 0 0 74 5 91
2019 Financial management 37 40 22 0 1 0 0 77 1 69
2019 Procurement 22 31 17 17 13 0 0 53 30 20
2019 Real property 28 25 19 25 2 0 0 54 27 28
2019 Materiel management 67 23 6 4 0 0 0 90 4 15
2019 Information management 39 37 14 10 0 0 0 76 10 29
2019 Information technology 36 42 12 5 5 0 0 77 10 114
2019 Evaluation 29 51 11 8 0 0 0 81 8 23
2019 Data sciences 45 34 5 9 7 0 0 79 16 38
2019 Policy 58 27 3 12 0 0 0 85 12 33
2019 Project management 27 43 14 10 5 1 0 71 15 137
2019 Other services to the public 28 39 14 14 4 0 0 67 19 45
2019 None of the above 33 40 12 8 7 0 0 73 16 165
2018 Client contact centre 29 43 13 8 8 0 0 71 16 27
2018 Compliance, inspection and enforcement 29 50 15 0 6 0 0 79 6 15
2018 Communications or public affairs 22 31 15 21 10 0 0 53 32 64
2018 Security 31 36 33 0 0 0 0 67 0 19
2018 Science and technology 26 42 13 13 6 0 0 68 19 864
2018 Library services 17 43 25 14 0 0 0 60 14 28
2018 Legal services 10 59 19 11 0 0 0 70 11 10
2018 Administration and operations 33 42 12 9 4 0 0 75 13 169
2018 Human resources 29 42 16 9 5 0 0 70 14 62
2018 Financial management 38 48 7 4 2 0 0 87 7 46
2018 Information management 23 30 17 21 10 0 0 53 31 19
2018 Information technology 38 37 12 8 4 0 0 76 12 84
2018 Evaluation 19 56 10 15 0 0 0 75 15 11
2018 Data sciences 29 52 0 19 0 0 0 81 19 14
2018 Policy 26 55 5 9 5 0 0 81 14 22
2018 Project management 38 39 12 5 6 0 0 77 11 101
2018 Other services to the public 20 45 13 8 13 0 0 66 21 40
2018 None of the above 34 35 14 12 6 0 0 69 18 111
2017 Client contact centre 28 45 22 5 0 0 0 73 5 32
2017 Communications or public affairs 22 38 15 17 8 0 0 60 25 52
2017 Security 50 39 6 0 6 0 0 88 6 16
2017 Science and technology 29 44 13 10 4 0 0 73 14 1159
2017 Library services 25 52 5 19 0 0 0 76 19 38
2017 Administration and operations 34 37 12 11 6 0 0 71 16 208
2017 Human resources 27 44 14 12 2 1 0 72 13 81
2017 Financial management 38 48 12 2 0 0 0 87 2 58
2017 Procurement 20 40 20 10 10 0 0 60 20 10
2017 Real property 33 45 11 11 0 0 0 78 11 17
2017 Materiel management 43 28 14 8 7 0 0 71 15 14
2017 Information management 16 53 9 15 7 0 0 69 22 32
2017 Information technology 36 39 8 12 4 0 1 75 17 120
2017 Internal audit 54 19 27 0 0 0 0 73 0 11
2017 Evaluation 39 44 6 6 6 0 0 83 11 18
2017 Data sciences 24 47 18 4 7 0 0 71 11 26
2017 Policy 14 70 0 8 0 8 0 91 9 13
2017 Project management 35 39 13 11 3 0 0 73 14 137
2017 Other services to the public 17 48 17 11 7 0 0 65 18 46
2017 None of the above 28 46 12 9 3 0 1 76 12 173

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 28 23 5 2 0 0 70 7 35
2019 Compliance, inspection and enforcement 49 43 0 8 0 0 0 92 8 22
2019 Communications or public affairs 28 40 7 18 7 0 0 68 25 50
2019 Security 64 32 4 0 0 0 0 96 0 23
2019 Science and technology 41 33 14 7 5 0 0 74 12 1186
2019 Library services 24 35 22 15 2 2 0 60 18 39
2019 Legal services 28 56 15 0 0 0 0 85 0 10
2019 Administration and operations 50 30 10 5 4 0 0 81 9 230
2019 Human resources 45 34 16 6 0 0 0 78 6 91
2019 Financial management 46 34 17 3 0 0 0 80 3 68
2019 Procurement 30 31 17 9 13 0 0 62 21 20
2019 Real property 32 27 21 20 0 0 0 59 20 28
2019 Materiel management 64 26 10 0 0 0 0 90 0 15
2019 Information management 42 31 18 5 3 0 0 74 8 29
2019 Information technology 38 33 17 4 8 0 0 71 12 114
2019 Evaluation 28 44 24 0 4 0 0 72 4 23
2019 Data sciences 64 18 5 9 4 0 0 82 14 39
2019 Policy 52 36 6 6 0 0 0 88 6 33
2019 Project management 33 35 18 9 4 0 0 69 13 138
2019 Other services to the public 32 34 19 13 2 0 0 66 15 45
2019 None of the above 35 35 14 8 7 0 1 71 15 165
2018 Client contact centre 27 50 7 8 8 0 0 77 16 27
2018 Compliance, inspection and enforcement 29 56 8 0 6 0 0 85 6 14
2018 Communications or public affairs 24 36 16 21 4 0 0 60 25 64
2018 Security 31 61 4 4 0 0 0 92 4 19
2018 Science and technology 35 36 14 12 3 0 0 71 15 863
2018 Library services 38 22 15 22 2 0 0 60 25 28
2018 Legal services 30 50 9 0 11 0 0 80 11 10
2018 Administration and operations 43 31 17 5 4 0 0 74 9 169
2018 Human resources 27 51 14 5 3 0 0 78 8 62
2018 Financial management 48 38 10 2 2 0 0 86 4 46
2018 Information management 30 30 31 9 0 0 0 60 9 19
2018 Information technology 44 33 11 7 5 0 0 77 12 82
2018 Evaluation 25 67 0 8 0 0 0 92 8 11
2018 Data sciences 51 45 4 0 0 0 0 96 0 15
2018 Policy 15 61 8 11 5 0 0 76 16 21
2018 Project management 38 31 14 11 3 2 0 71 15 101
2018 Other services to the public 36 19 18 14 10 3 0 56 25 40
2018 None of the above 26 39 14 16 5 0 0 65 21 109
2017 Client contact centre 24 53 18 5 0 0 0 77 5 34
2017 Communications or public affairs 19 46 19 13 4 0 0 65 17 52
2017 Security 63 31 0 0 6 0 0 94 6 16
2017 Science and technology 37 38 12 8 4 0 0 75 12 1159
2017 Library services 29 46 11 9 5 0 0 75 14 38
2017 Administration and operations 41 29 16 8 6 0 0 70 14 207
2017 Human resources 35 44 13 4 3 1 0 80 7 81
2017 Financial management 50 36 10 4 0 0 0 86 4 58
2017 Procurement 30 40 20 0 10 0 0 70 10 10
2017 Real property 39 28 22 11 0 0 0 67 11 17
2017 Materiel management 50 21 15 0 7 7 0 77 8 14
2017 Information management 19 57 6 11 4 0 3 79 15 32
2017 Information technology 41 31 14 8 5 0 1 73 13 120
2017 Internal audit 40 10 28 21 0 0 0 50 21 10
2017 Evaluation 61 22 11 6 0 0 0 83 6 18
2017 Data sciences 35 29 11 18 7 0 0 64 25 26
2017 Policy 22 62 8 8 0 0 0 84 8 13
2017 Project management 34 38 13 10 6 0 0 72 16 136
2017 Other services to the public 24 48 19 2 7 0 0 72 9 46
2017 None of the above 40 31 17 8 3 0 1 72 11 173

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 42 5 5 4 0 0 86 9 34
2019 Compliance, inspection and enforcement 38 41 8 9 4 0 0 79 13 22
2019 Communications or public affairs 24 39 10 10 17 0 0 63 28 50
2019 Security 67 16 8 10 0 0 0 83 10 23
2019 Science and technology 28 41 18 9 2 1 1 70 11 1171
2019 Library services 37 38 7 15 0 2 0 77 15 39
2019 Legal services 0 45 38 17 0 0 0 45 17 10
2019 Administration and operations 43 36 11 5 4 1 0 79 10 225
2019 Human resources 42 44 9 5 0 0 0 86 5 90
2019 Financial management 54 36 6 4 0 0 0 90 4 68
2019 Procurement 18 57 21 4 0 0 0 74 4 20
2019 Real property 27 47 22 2 2 0 0 73 5 28
2019 Materiel management 42 53 4 0 0 0 0 96 0 15
2019 Information management 52 27 6 10 6 0 0 79 16 28
2019 Information technology 31 42 14 9 3 0 1 73 13 112
2019 Evaluation 31 37 11 8 13 0 0 68 21 23
2019 Data sciences 41 34 9 7 4 4 0 78 12 39
2019 Policy 42 40 6 11 0 0 0 83 11 33
2019 Project management 26 45 18 7 3 0 0 71 10 137
2019 Other services to the public 39 31 22 7 2 0 0 69 9 45
2019 None of the above 33 32 16 12 7 0 1 66 19 164
2018 Client contact centre 34 39 11 8 8 0 0 73 16 27
2018 Compliance, inspection and enforcement 23 27 26 8 16 0 0 51 24 13
2018 Communications or public affairs 24 36 10 25 5 0 0 60 30 64
2018 Security 31 39 30 0 0 0 0 70 0 19
2018 Science and technology 23 39 19 13 4 0 1 63 18 866
2018 Library services 20 29 34 17 0 0 0 49 17 28
2018 Legal services 11 49 29 11 0 0 0 60 11 10
2018 Administration and operations 29 41 11 12 7 0 0 70 19 168
2018 Human resources 20 33 20 21 6 0 0 53 27 62
2018 Financial management 44 37 15 4 0 0 0 80 4 46
2018 Information management 29 45 15 11 0 0 0 74 11 19
2018 Information technology 30 40 13 10 7 0 0 70 17 84
2018 Evaluation 18 39 27 10 7 0 0 56 17 11
2018 Data sciences 14 38 21 17 4 0 8 56 22 15
2018 Policy 16 45 19 19 0 0 0 62 19 22
2018 Project management 24 32 24 15 4 1 0 56 19 101
2018 Other services to the public 28 38 8 15 11 0 0 66 26 40
2018 None of the above 21 42 14 15 8 0 0 63 23 110
2017 Client contact centre 37 47 9 3 3 0 0 85 6 34
2017 Communications or public affairs 11 46 17 13 13 0 0 57 26 52
2017 Security 69 25 0 0 6 0 0 94 6 16
2017 Science and technology 28 40 16 10 5 0 1 68 15 1158
2017 Library services 37 35 5 18 5 0 0 73 23 38
2017 Administration and operations 31 43 13 7 6 0 0 75 12 208
2017 Human resources 28 47 15 7 3 0 0 75 10 81
2017 Financial management 48 44 5 4 0 0 0 92 4 58
2017 Procurement 20 50 10 10 10 0 0 70 20 10
2017 Real property 45 12 11 16 16 0 0 56 33 17
2017 Materiel management 43 28 15 7 7 0 0 71 14 14
2017 Information management 19 50 12 11 7 0 0 70 18 32
2017 Information technology 29 36 16 14 3 0 2 66 18 120
2017 Internal audit 36 19 45 0 0 0 0 55 0 11
2017 Evaluation 33 50 11 6 0 0 0 83 6 18
2017 Data sciences 24 40 21 4 11 0 0 64 14 26
2017 Policy 24 52 0 16 8 0 0 76 24 13
2017 Project management 28 34 21 12 5 0 0 62 17 137
2017 Other services to the public 15 56 13 9 7 0 0 72 15 46
2017 None of the above 32 31 19 13 4 0 1 64 17 173

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 48 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 55 37 8 0 0 0 0 92 0 22
2019 Communications or public affairs 28 37 27 5 3 0 0 65 9 50
2019 Security 60 36 4 0 0 0 0 96 0 23
2019 Science and technology 48 38 9 4 1 0 0 86 5 1187
2019 Library services 43 42 15 0 0 0 0 85 0 39
2019 Legal services 28 63 9 0 0 0 0 91 0 10
2019 Administration and operations 55 31 7 3 2 1 0 87 5 232
2019 Human resources 47 37 11 4 2 0 0 84 6 91
2019 Financial management 57 35 6 2 0 0 0 92 2 69
2019 Procurement 35 65 0 0 0 0 0 100 0 20
2019 Real property 40 33 16 12 0 0 0 73 12 28
2019 Materiel management 76 20 4 0 0 0 0 96 0 15
2019 Information management 50 27 10 10 3 0 0 77 13 29
2019 Information technology 50 32 11 4 3 0 1 82 7 114
2019 Evaluation 32 50 14 0 0 4 0 86 0 23
2019 Data sciences 58 28 9 2 2 0 0 87 4 39
2019 Policy 53 35 3 9 0 0 0 89 9 33
2019 Project management 41 42 10 6 1 0 0 83 7 138
2019 Other services to the public 61 32 6 2 0 0 0 92 2 45
2019 None of the above 50 28 12 5 4 0 0 78 9 165
2018 Client contact centre 55 31 11 3 0 0 0 86 3 27
2018 Compliance, inspection and enforcement 37 57 0 0 6 0 0 94 6 15
2018 Communications or public affairs 29 44 10 13 4 0 0 73 17 64
2018 Security 47 48 5 0 0 0 0 95 0 18
2018 Science and technology 45 40 10 4 2 0 0 85 5 868
2018 Library services 28 41 19 12 0 0 0 69 12 28
2018 Legal services 30 70 0 0 0 0 0 100 0 10
2018 Administration and operations 46 33 10 7 3 0 0 79 10 170
2018 Human resources 41 42 8 6 3 0 0 83 9 62
2018 Financial management 59 32 6 0 2 0 0 91 2 46
2018 Information management 41 32 20 7 0 0 0 73 7 19
2018 Information technology 55 28 8 6 1 1 0 84 8 84
2018 Evaluation 54 36 10 0 0 0 0 90 0 11
2018 Data sciences 48 41 4 8 0 0 0 88 8 15
2018 Policy 35 46 9 0 10 0 0 81 10 22
2018 Project management 40 39 14 3 2 1 0 80 5 101
2018 Other services to the public 57 36 5 0 2 0 0 93 2 40
2018 None of the above 38 43 11 4 4 0 0 81 8 111
2017 Client contact centre 59 36 5 0 0 0 0 95 0 34
2017 Communications or public affairs 32 45 6 13 4 0 0 77 17 52
2017 Security 56 33 6 6 0 0 0 88 6 16
2017 Science and technology 45 40 10 4 1 0 0 85 5 1159
2017 Library services 33 56 8 2 0 0 0 89 2 38
2017 Administration and operations 47 33 9 7 4 0 0 80 11 208
2017 Human resources 41 38 12 8 2 0 0 79 9 81
2017 Financial management 49 42 7 2 0 0 0 91 2 58
2017 Procurement 40 30 10 10 10 0 0 70 20 10
2017 Real property 44 51 6 0 0 0 0 94 0 17
2017 Materiel management 50 36 14 0 0 0 0 86 0 14
2017 Information management 34 32 18 14 2 0 0 66 16 32
2017 Information technology 46 36 10 7 2 0 0 82 8 120
2017 Internal audit 54 19 18 0 0 10 0 81 0 11
2017 Evaluation 39 45 17 0 0 0 0 83 0 18
2017 Data sciences 46 40 11 0 4 0 0 86 4 26
2017 Policy 38 38 0 16 8 0 0 76 24 13
2017 Project management 45 39 10 5 1 0 0 84 6 137
2017 Other services to the public 39 48 7 4 2 0 0 87 6 46
2017 None of the above 47 32 14 5 2 1 0 79 6 172

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 34 9 4 8 0 0 78 12 35
2019 Compliance, inspection and enforcement 29 26 32 4 9 0 0 55 13 22
2019 Communications or public affairs 33 33 12 7 13 2 0 67 21 50
2019 Security 59 27 10 0 4 0 0 86 4 23
2019 Science and technology 29 37 20 10 5 0 0 65 15 1182
2019 Library services 38 37 15 10 0 0 0 75 10 39
2019 Legal services 15 19 46 20 0 0 0 34 20 10
2019 Administration and operations 41 32 13 8 5 1 0 73 14 230
2019 Human resources 28 29 24 15 5 0 0 57 19 91
2019 Financial management 48 32 10 11 0 0 0 80 11 69
2019 Procurement 21 39 30 4 6 0 0 60 10 20
2019 Real property 34 33 11 12 9 0 0 67 21 28
2019 Materiel management 59 38 3 0 0 0 0 97 0 15
2019 Information management 53 23 6 10 8 0 0 76 18 29
2019 Information technology 37 38 13 9 1 0 1 76 10 114
2019 Evaluation 31 28 24 13 4 0 0 59 17 23
2019 Data sciences 32 34 21 7 0 4 2 71 7 39
2019 Policy 12 36 22 21 9 0 0 48 30 33
2019 Project management 30 39 20 7 3 0 0 70 10 137
2019 Other services to the public 27 36 23 8 6 0 0 63 14 45
2019 None of the above 35 31 15 10 9 0 1 67 18 164
2018 Client contact centre 53 23 9 12 4 0 0 75 16 27
2018 Compliance, inspection and enforcement 10 24 26 20 19 0 0 35 39 16
2018 Communications or public affairs 32 36 17 15 0 0 0 68 15 62
2018 Security 28 40 9 23 0 0 0 67 23 19
2018 Science and technology 23 39 22 10 5 0 1 63 15 870
2018 Library services 45 36 15 0 5 0 0 80 5 29
2018 Legal services 9 28 19 23 21 0 0 37 44 10
2018 Administration and operations 34 31 14 15 6 0 0 65 21 170
2018 Human resources 18 20 28 22 12 0 0 38 34 62
2018 Financial management 32 36 15 17 0 0 0 68 17 46
2018 Information management 46 37 18 0 0 0 0 82 0 19
2018 Information technology 41 27 17 8 6 0 1 69 14 84
2018 Evaluation 27 10 47 10 7 0 0 37 17 11
2018 Data sciences 18 28 26 21 8 0 0 45 29 15
2018 Policy 9 23 16 33 19 0 0 32 52 22
2018 Project management 31 30 16 12 9 1 0 62 22 101
2018 Other services to the public 24 25 22 20 9 0 0 48 30 40
2018 None of the above 22 34 20 13 11 0 1 56 24 110
2017 Client contact centre 29 56 6 3 6 0 0 85 9 34
2017 Communications or public affairs 16 39 24 14 7 0 0 55 21 52
2017 Security 19 61 21 0 0 0 0 79 0 16
2017 Science and technology 23 42 21 7 5 0 1 66 12 1162
2017 Library services 44 44 2 7 2 0 0 88 10 36
2017 Administration and operations 34 34 20 9 3 0 0 68 12 208
2017 Human resources 12 38 29 12 8 0 1 51 20 80
2017 Financial management 36 45 9 7 4 0 0 81 11 58
2017 Procurement 40 20 20 20 0 0 0 60 20 10
2017 Real property 22 39 28 6 6 0 0 61 11 17
2017 Materiel management 44 42 7 0 0 0 7 92 0 14
2017 Information management 43 33 4 10 7 2 0 78 17 32
2017 Information technology 40 34 14 11 2 0 0 74 12 120
2017 Internal audit 25 50 9 17 0 0 0 74 17 12
2017 Evaluation 11 61 16 11 0 0 0 72 11 18
2017 Data sciences 18 42 25 7 7 0 0 60 14 26
2017 Policy 15 24 32 29 0 0 0 39 29 13
2017 Project management 18 48 14 13 5 1 0 67 18 137
2017 Other services to the public 28 39 19 4 9 0 0 67 13 46
2017 None of the above 24 36 21 12 6 0 1 61 17 173

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 20 27 34 13 0 0 46 27 35
2019 Compliance, inspection and enforcement 4 38 41 13 4 0 0 17 42 22
2019 Communications or public affairs 11 26 39 20 2 0 2 22 38 50
2019 Security 3 12 34 31 20 0 0 51 15 23
2019 Science and technology 7 25 41 20 6 1 1 26 32 1185
2019 Library services 10 25 34 17 9 0 4 27 37 38
2019 Legal services 0 43 48 10 0 0 0 10 43 10
2019 Administration and operations 8 22 35 23 8 2 2 32 31 229
2019 Human resources 9 28 32 19 9 0 2 29 38 91
2019 Financial management 7 17 32 15 23 0 6 40 25 69
2019 Procurement 0 18 47 13 22 0 0 35 18 20
2019 Real property 13 30 30 11 16 0 0 27 43 28
2019 Materiel management 3 19 55 14 8 0 0 22 23 15
2019 Information management 11 34 33 8 15 0 0 23 45 29
2019 Information technology 7 25 36 19 11 0 2 31 33 114
2019 Evaluation 11 24 38 27 0 0 0 27 35 23
2019 Data sciences 7 20 42 19 10 0 2 30 27 39
2019 Policy 3 48 32 18 0 0 0 18 51 33
2019 Project management 10 26 39 17 8 1 0 25 36 138
2019 Other services to the public 4 29 35 22 6 4 0 29 34 45
2019 None of the above 10 27 34 18 8 1 1 27 38 164
2018 Client contact centre 13 24 15 36 12 0 0 48 36 26
2018 Compliance, inspection and enforcement 26 34 13 13 14 0 0 27 60 16
2018 Communications or public affairs 16 27 37 16 3 1 0 19 44 63
2018 Security 33 26 14 18 4 0 5 23 62 19
2018 Science and technology 10 30 38 17 3 1 0 21 41 868
2018 Library services 7 35 39 12 4 0 2 17 43 29
2018 Legal services 0 34 46 20 0 0 0 20 34 10
2018 Administration and operations 9 29 35 20 5 1 1 25 39 167
2018 Human resources 12 47 24 13 3 0 1 16 60 62
2018 Financial management 6 23 26 33 9 0 2 43 30 46
2018 Information management 6 27 32 26 9 0 0 35 33 19
2018 Information technology 4 31 33 18 11 0 3 30 37 84
2018 Evaluation 10 25 39 17 10 0 0 27 35 11
2018 Data sciences 9 20 50 14 4 0 4 18 30 15
2018 Policy 29 38 27 5 0 0 2 5 68 22
2018 Project management 16 31 31 16 5 1 1 21 48 101
2018 Other services to the public 6 25 47 11 11 0 0 22 32 38
2018 None of the above 12 29 41 10 2 4 1 13 43 111
2017 Client contact centre 6 20 27 24 23 0 0 48 26 34
2017 Communications or public affairs 34 38 23 4 2 0 0 6 71 52
2017 Security 6 26 31 25 12 0 0 37 32 16
2017 Science and technology 9 26 40 17 7 1 1 24 36 1157
2017 Library services 7 25 51 7 2 0 7 11 35 37
2017 Administration and operations 10 26 37 15 7 0 4 24 38 208
2017 Human resources 12 30 44 9 2 0 3 12 43 81
2017 Financial management 7 23 26 24 15 2 4 41 31 57
2017 Procurement 20 10 40 10 20 0 0 30 30 10
2017 Real property 6 28 33 22 11 0 0 33 33 17
2017 Materiel management 7 8 42 7 22 0 14 34 17 14
2017 Information management 14 39 26 11 6 0 4 19 55 32
2017 Information technology 8 26 37 17 7 0 5 25 36 120
2017 Internal audit 0 16 26 26 16 9 7 50 19 12
2017 Evaluation 11 11 55 17 0 0 6 18 24 18
2017 Data sciences 11 11 39 29 10 0 0 39 21 26
2017 Policy 8 56 30 0 7 0 0 7 64 13
2017 Project management 13 31 38 9 6 1 2 16 46 137
2017 Other services to the public 11 24 35 17 13 0 0 31 35 46
2017 None of the above 6 29 38 14 7 1 5 22 38 172

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 0 15 14 37 29 2 2 70 16 34
2019 Compliance, inspection and enforcement 4 29 35 22 4 7 0 27 35 22
2019 Communications or public affairs 27 24 21 23 5 0 0 29 51 50
2019 Security 0 8 11 26 55 0 0 81 8 23
2019 Science and technology 6 17 28 29 16 2 1 46 25 1179
2019 Library services 10 20 35 10 20 0 6 32 32 39
2019 Legal services 0 35 37 10 19 0 0 28 35 10
2019 Administration and operations 6 7 28 33 19 2 4 56 14 226
2019 Human resources 3 10 26 42 15 0 4 59 14 91
2019 Financial management 4 11 30 30 22 0 4 54 15 69
2019 Procurement 9 17 44 26 5 0 0 30 26 20
2019 Real property 0 13 49 11 22 4 1 35 14 28
2019 Materiel management 0 0 15 51 26 0 8 84 0 15
2019 Information management 3 23 36 19 20 0 0 39 26 29
2019 Information technology 6 12 27 26 25 0 4 53 19 114
2019 Evaluation 4 13 35 31 17 0 0 48 17 23
2019 Data sciences 4 23 21 27 16 5 4 47 30 39
2019 Policy 3 12 42 32 11 0 0 43 15 33
2019 Project management 4 19 35 30 11 1 1 41 23 137
2019 Other services to the public 5 11 31 26 25 0 2 52 16 45
2019 None of the above 8 18 27 27 15 3 2 43 28 164
2018 Client contact centre 8 23 21 31 18 0 0 48 31 26
2018 Compliance, inspection and enforcement 32 26 20 6 16 0 0 21 59 16
2018 Communications or public affairs 28 31 24 11 5 1 0 17 59 62
2018 Security 9 8 41 20 12 4 5 35 20 19
2018 Science and technology 10 21 31 25 11 2 1 37 31 866
2018 Library services 14 33 32 12 9 0 0 21 47 29
2018 Legal services 0 11 50 38 0 0 0 38 11 10
2018 Administration and operations 7 12 38 22 15 2 4 39 21 169
2018 Human resources 10 41 29 8 10 1 2 18 52 62
2018 Financial management 2 21 27 30 17 0 2 48 24 45
2018 Information management 6 25 32 19 18 0 0 37 31 19
2018 Information technology 2 16 26 32 19 0 5 54 19 83
2018 Evaluation 10 25 29 10 19 8 0 31 37 11
2018 Data sciences 0 29 21 43 4 4 0 48 30 15
2018 Policy 11 21 41 19 0 0 8 21 34 21
2018 Project management 13 19 31 23 13 2 0 36 32 101
2018 Other services to the public 9 7 32 28 25 0 0 53 16 38
2018 None of the above 9 23 34 19 9 4 2 29 35 110
2017 Client contact centre 7 15 22 18 23 6 9 48 26 34
2017 Communications or public affairs 36 36 17 4 6 0 2 10 73 52
2017 Security 7 18 6 33 30 0 6 67 26 16
2017 Science and technology 8 20 30 24 13 2 2 39 29 1153
2017 Library services 5 33 33 22 4 0 3 27 39 37
2017 Administration and operations 10 15 31 23 15 2 4 41 27 205
2017 Human resources 8 23 30 25 8 1 4 35 33 80
2017 Financial management 2 15 22 29 22 2 8 56 19 57
2017 Procurement 10 20 30 20 20 0 0 40 30 10
2017 Real property 0 23 33 21 23 0 0 44 23 17
2017 Materiel management 0 22 15 21 29 0 14 58 25 14
2017 Information management 11 30 22 25 0 9 4 28 47 32
2017 Information technology 7 14 28 27 15 3 5 46 23 119
2017 Internal audit 9 7 0 52 16 9 7 81 19 12
2017 Evaluation 6 12 29 35 6 6 6 47 20 17
2017 Data sciences 11 18 36 17 11 0 7 31 31 26
2017 Policy 8 8 40 36 8 0 0 44 16 13
2017 Project management 10 22 37 18 9 1 3 28 33 136
2017 Other services to the public 7 9 18 48 17 2 0 67 16 46
2017 None of the above 8 17 24 27 14 2 7 46 27 171

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 21 34 13 18 2 0 32 33 34
2019 Compliance, inspection and enforcement 24 32 25 19 0 0 0 19 55 22
2019 Communications or public affairs 35 36 16 11 0 2 0 11 72 50
2019 Security 11 20 11 18 40 0 0 58 30 23
2019 Science and technology 17 27 29 16 7 2 2 24 46 1185
2019 Library services 22 12 19 31 8 2 5 42 37 39
2019 Legal services 9 66 25 0 0 0 0 0 75 10
2019 Administration and operations 14 20 38 15 11 1 1 26 35 227
2019 Human resources 7 34 31 18 7 1 2 26 43 91
2019 Financial management 6 15 29 23 22 0 5 48 22 68
2019 Procurement 13 30 27 17 5 0 9 24 47 20
2019 Real property 20 30 22 6 20 1 0 26 51 28
2019 Materiel management 11 13 14 40 22 0 0 62 24 15
2019 Information management 21 17 30 20 12 0 0 33 38 29
2019 Information technology 9 30 27 18 13 2 1 32 41 114
2019 Evaluation 8 47 7 29 8 0 0 38 55 23
2019 Data sciences 9 24 37 12 10 6 2 24 36 39
2019 Policy 22 24 37 8 9 0 0 17 46 33
2019 Project management 18 30 24 20 5 0 2 26 49 138
2019 Other services to the public 10 32 24 21 12 0 0 33 43 45
2019 None of the above 14 23 36 14 8 2 3 23 39 164
2018 Client contact centre 17 29 29 10 12 0 2 23 47 26
2018 Compliance, inspection and enforcement 13 25 42 15 6 0 0 21 37 15
2018 Communications or public affairs 28 19 37 5 6 1 4 11 50 63
2018 Security 5 34 4 16 31 4 5 52 44 19
2018 Science and technology 24 29 29 14 4 1 1 18 53 866
2018 Library services 16 20 24 28 0 5 7 32 41 29
2018 Legal services 21 51 17 10 0 0 0 10 73 10
2018 Administration and operations 12 28 31 19 7 1 2 27 41 167
2018 Human resources 8 27 40 21 2 2 0 24 35 62
2018 Financial management 4 12 45 21 13 2 2 36 17 46
2018 Information management 0 34 38 13 15 0 0 28 34 19
2018 Information technology 16 18 31 18 13 1 3 33 35 84
2018 Evaluation 19 27 27 17 10 0 0 27 47 11
2018 Data sciences 25 25 29 8 10 0 4 18 52 15
2018 Policy 16 18 44 16 4 0 2 20 35 21
2018 Project management 27 21 31 13 7 1 0 20 49 101
2018 Other services to the public 16 19 39 19 8 0 0 27 35 38
2018 None of the above 19 27 23 16 10 4 1 28 48 110
2017 Client contact centre 6 20 39 5 15 9 6 24 30 34
2017 Communications or public affairs 37 28 21 9 2 0 2 12 67 52
2017 Security 7 23 19 21 24 6 0 48 32 16
2017 Science and technology 19 28 27 14 7 2 3 22 50 1156
2017 Library services 14 22 26 20 5 0 13 29 42 38
2017 Administration and operations 11 24 41 14 6 0 3 21 37 206
2017 Human resources 6 18 38 28 4 1 6 34 26 81
2017 Financial management 5 15 34 30 11 0 5 42 21 58
2017 Procurement 20 50 10 10 10 0 0 20 70 10
2017 Real property 23 17 34 5 22 0 0 27 39 17
2017 Materiel management 8 8 28 22 14 7 14 45 19 14
2017 Information management 6 25 37 17 4 6 6 23 34 32
2017 Information technology 19 25 24 14 11 2 6 27 48 120
2017 Internal audit 9 25 35 8 16 0 7 26 36 12
2017 Evaluation 11 44 28 11 6 0 0 17 55 18
2017 Data sciences 18 29 14 17 18 0 4 37 48 26
2017 Policy 24 24 24 28 0 0 0 28 48 13
2017 Project management 30 28 25 11 4 1 3 15 60 137
2017 Other services to the public 13 30 24 20 11 0 2 31 44 46
2017 None of the above 19 28 26 12 6 2 8 19 52 172

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 9 22 26 33 0 2 61 17 34
2019 Compliance, inspection and enforcement 4 12 21 49 7 7 0 60 17 22
2019 Communications or public affairs 19 29 32 20 0 0 0 20 48 50
2019 Security 0 0 19 34 47 0 0 81 0 23
2019 Science and technology 4 12 36 31 14 1 1 46 16 1181
2019 Library services 7 12 34 24 20 2 0 45 20 39
2019 Legal services 26 35 29 10 0 0 0 10 61 10
2019 Administration and operations 2 9 32 29 21 3 3 54 12 226
2019 Human resources 7 19 43 23 8 1 0 31 26 90
2019 Financial management 4 11 29 30 23 0 4 55 15 69
2019 Procurement 0 13 48 26 13 0 0 39 13 20
2019 Real property 2 6 34 36 22 0 0 58 8 28
2019 Materiel management 0 9 26 31 34 0 0 65 9 15
2019 Information management 0 3 23 47 27 0 0 74 3 29
2019 Information technology 4 8 32 31 21 1 3 54 13 112
2019 Evaluation 4 8 47 32 4 4 0 38 13 23
2019 Data sciences 2 9 40 24 25 0 0 49 11 39
2019 Policy 10 39 35 17 0 0 0 17 48 33
2019 Project management 4 19 38 25 13 0 1 38 23 136
2019 Other services to the public 2 11 40 32 11 4 0 44 14 43
2019 None of the above 7 14 31 27 17 2 2 46 22 165
2018 Client contact centre 8 18 27 29 16 0 2 46 26 26
2018 Compliance, inspection and enforcement 13 35 24 19 10 0 0 29 47 16
2018 Communications or public affairs 16 43 29 6 5 1 0 11 59 62
2018 Security 0 13 37 26 20 0 5 48 13 19
2018 Science and technology 6 17 38 29 9 1 1 38 23 865
2018 Library services 10 15 44 18 9 0 4 28 26 29
2018 Legal services 11 40 38 11 0 0 0 11 51 10
2018 Administration and operations 6 13 35 30 14 1 2 45 19 168
2018 Human resources 13 33 33 15 3 2 0 18 48 62
2018 Financial management 0 9 41 31 17 0 2 49 9 46
2018 Information management 6 13 32 25 24 0 0 49 19 19
2018 Information technology 3 12 39 22 21 0 3 44 16 84
2018 Evaluation 27 10 8 46 10 0 0 56 36 11
2018 Data sciences 9 16 21 46 0 4 4 50 27 15
2018 Policy 35 23 19 13 8 0 2 22 59 22
2018 Project management 7 16 46 21 9 2 0 30 23 100
2018 Other services to the public 5 17 38 37 3 0 0 40 22 37
2018 None of the above 5 24 34 23 10 0 4 35 30 110
2017 Client contact centre 3 9 27 28 24 6 3 57 13 33
2017 Communications or public affairs 32 21 34 9 4 0 0 13 53 52
2017 Security 0 14 26 37 17 0 6 58 15 16
2017 Science and technology 5 12 38 29 12 1 2 43 17 1154
2017 Library services 8 14 39 28 4 0 6 34 24 38
2017 Administration and operations 3 15 38 28 12 1 3 42 19 205
2017 Human resources 7 16 47 22 7 0 2 29 23 81
2017 Financial management 7 11 24 33 15 2 8 53 20 56
2017 Procurement 20 20 0 40 20 0 0 60 40 10
2017 Real property 6 23 28 27 17 0 0 44 28 17
2017 Materiel management 0 0 14 50 15 7 14 82 0 14
2017 Information management 7 4 28 31 24 0 6 59 11 32
2017 Information technology 6 16 24 33 15 1 5 51 23 120
2017 Internal audit 7 25 17 17 25 9 0 46 35 12
2017 Evaluation 6 6 33 50 6 0 0 56 11 18
2017 Data sciences 0 11 14 40 32 0 4 74 11 26
2017 Policy 32 21 32 7 8 0 0 15 53 13
2017 Project management 13 15 34 28 8 1 1 37 28 136
2017 Other services to the public 9 13 30 30 17 0 0 48 22 46
2017 None of the above 7 20 36 19 12 1 6 33 29 172

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 12 26 28 26 0 2 55 19 35
2019 Compliance, inspection and enforcement 8 16 34 8 26 0 7 37 27 22
2019 Communications or public affairs 24 23 23 21 8 0 2 29 47 49
2019 Security 13 4 15 27 40 0 0 68 18 23
2019 Science and technology 13 20 31 22 13 2 1 35 33 1182
2019 Library services 12 25 35 7 18 2 0 26 38 39
2019 Legal services 9 37 54 0 0 0 0 0 46 10
2019 Administration and operations 11 16 27 22 19 3 1 43 28 226
2019 Human resources 13 24 32 16 13 1 2 29 38 91
2019 Financial management 5 18 26 27 18 0 6 48 24 69
2019 Procurement 31 26 21 17 5 0 0 22 57 20
2019 Real property 8 35 30 5 22 0 0 27 43 28
2019 Materiel management 11 17 10 42 21 0 0 62 28 15
2019 Information management 13 21 28 28 10 0 0 38 34 29
2019 Information technology 17 20 22 20 18 0 3 40 38 114
2019 Evaluation 24 12 24 37 4 0 0 41 35 23
2019 Data sciences 11 5 31 21 22 2 8 48 18 39
2019 Policy 12 18 25 41 5 0 0 46 29 33
2019 Project management 11 28 30 17 10 2 1 28 40 138
2019 Other services to the public 13 20 19 33 12 2 0 47 34 45
2019 None of the above 14 20 24 21 17 2 2 39 36 164
2018 Client contact centre 20 21 23 18 18 0 0 36 41 26
2018 Compliance, inspection and enforcement 40 39 6 8 6 0 3 14 81 16
2018 Communications or public affairs 27 34 24 8 3 4 1 11 64 63
2018 Security 13 9 51 14 8 0 5 23 23 19
2018 Science and technology 17 26 31 18 5 1 1 24 44 867
2018 Library services 27 19 36 4 9 0 5 14 48 29
2018 Legal services 23 20 39 19 0 0 0 19 42 10
2018 Administration and operations 14 18 35 17 12 0 5 30 33 170
2018 Human resources 47 30 9 6 6 0 1 13 78 62
2018 Financial management 18 16 18 32 14 0 2 47 34 46
2018 Information management 6 43 32 11 9 0 0 20 48 19
2018 Information technology 21 28 20 14 10 1 5 25 53 84
2018 Evaluation 36 8 29 17 10 0 0 27 44 11
2018 Data sciences 25 24 34 10 4 0 4 15 51 15
2018 Policy 29 24 27 10 9 0 2 19 53 22
2018 Project management 21 26 28 15 8 2 1 24 48 100
2018 Other services to the public 23 13 34 14 11 3 3 27 38 38
2018 None of the above 19 33 21 17 5 5 1 23 54 111
2017 Client contact centre 12 8 24 27 19 3 6 51 22 34
2017 Communications or public affairs 37 7 38 13 2 0 2 16 45 52
2017 Security 6 6 34 20 29 0 6 52 12 16
2017 Science and technology 11 22 31 21 11 1 3 33 34 1158
2017 Library services 20 28 33 2 10 0 6 13 51 38
2017 Administration and operations 8 24 31 18 11 1 5 32 34 206
2017 Human resources 25 36 23 10 3 0 3 13 63 81
2017 Financial management 10 14 21 22 25 2 5 51 27 57
2017 Procurement 40 0 10 30 10 0 10 44 44 10
2017 Real property 11 39 11 27 11 0 0 38 51 17
2017 Materiel management 0 15 35 21 7 0 21 36 19 14
2017 Information management 18 29 24 21 6 3 0 27 49 32
2017 Information technology 9 26 31 15 12 2 6 29 38 119
2017 Internal audit 9 9 40 17 25 0 0 42 17 12
2017 Evaluation 0 11 50 22 6 6 6 31 13 18
2017 Data sciences 14 25 14 28 18 0 0 46 40 26
2017 Policy 24 46 8 7 16 0 0 22 70 13
2017 Project management 19 26 30 9 11 1 3 21 47 136
2017 Other services to the public 9 24 26 30 9 2 0 40 33 46
2017 None of the above 12 28 22 17 13 1 8 33 43 172

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 8 32 39 14 0 2 54 14 35
2019 Compliance, inspection and enforcement 0 21 32 17 19 7 4 41 24 22
2019 Communications or public affairs 38 28 15 16 4 0 0 20 66 50
2019 Security 6 0 4 42 48 0 0 89 6 22
2019 Science and technology 1 7 20 38 29 3 3 70 9 1179
2019 Library services 2 12 31 17 27 2 7 49 16 39
2019 Administration and operations 5 10 26 23 28 4 5 55 17 226
2019 Human resources 3 21 31 27 11 2 5 41 26 91
2019 Financial management 10 17 23 20 23 0 8 46 29 68
2019 Procurement 9 17 23 26 18 0 9 47 28 20
2019 Real property 0 2 16 38 34 11 0 80 3 28
2019 Materiel management 0 8 9 33 41 8 0 81 9 15
2019 Information management 8 6 27 28 32 0 0 60 14 28
2019 Information technology 2 9 21 34 22 2 10 63 12 114
2019 Evaluation 4 4 28 35 20 4 4 60 9 23
2019 Data sciences 2 9 15 34 31 2 6 71 12 39
2019 Policy 0 9 36 28 26 0 0 54 9 32
2019 Project management 4 15 27 35 15 2 2 52 20 136
2019 Other services to the public 2 2 24 30 32 9 0 69 5 45
2019 None of the above 5 8 23 24 29 6 5 60 15 164
2018 Client contact centre 7 9 34 28 17 5 0 47 17 26
2018 Compliance, inspection and enforcement 25 20 19 20 8 3 5 30 50 16
2018 Communications or public affairs 40 28 14 9 4 4 1 14 72 63
2018 Security 9 4 18 23 20 21 5 58 18 19
2018 Science and technology 3 8 23 38 24 2 2 64 12 858
2018 Library services 5 7 36 35 12 5 0 49 13 28
2018 Legal services 0 19 63 10 8 0 0 19 19 10
2018 Administration and operations 6 13 25 26 22 3 6 52 20 167
2018 Human resources 28 27 28 12 3 2 0 15 56 62
2018 Financial management 12 14 26 30 16 0 2 47 27 43
2018 Information management 0 9 28 42 15 0 6 61 9 19
2018 Information technology 2 9 29 27 25 3 5 56 12 84
2018 Evaluation 10 27 53 0 10 0 0 10 37 11
2018 Data sciences 0 9 33 25 26 4 4 55 9 15
2018 Policy 10 23 41 20 4 0 2 24 33 22
2018 Project management 5 12 32 27 17 4 3 48 18 100
2018 Other services to the public 4 3 20 45 17 3 9 70 8 37
2018 None of the above 6 14 30 22 21 5 2 46 22 110
2017 Client contact centre 0 7 42 11 18 12 9 37 9 34
2017 Communications or public affairs 30 22 23 15 8 0 2 23 53 52
2017 Security 0 20 12 27 36 0 6 67 21 16
2017 Science and technology 2 7 19 37 26 3 6 70 9 1156
2017 Library services 7 9 29 29 13 0 13 48 19 38
2017 Administration and operations 3 11 24 28 23 4 7 57 16 204
2017 Human resources 9 22 31 24 9 3 3 35 33 81
2017 Financial management 7 14 17 26 19 7 9 54 25 57
2017 Procurement 10 10 10 10 50 0 10 67 22 10
2017 Real property 6 0 22 33 34 0 6 71 6 17
2017 Materiel management 0 0 0 36 42 7 14 100 0 14
2017 Information management 0 16 29 21 20 2 13 48 18 32
2017 Information technology 1 11 20 30 22 4 12 62 14 119
2017 Internal audit 0 0 32 26 33 9 0 65 0 12
2017 Evaluation 6 6 11 44 11 22 0 71 14 18
2017 Data sciences 0 11 14 29 39 4 4 73 12 26
2017 Policy 0 8 24 36 8 24 0 58 11 13
2017 Project management 6 11 28 30 15 4 6 50 20 136
2017 Other services to the public 0 7 16 45 27 2 4 76 7 45
2017 None of the above 2 10 16 30 25 6 11 66 14 172

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 20 33 15 17 0 2 32 34 35
2019 Compliance, inspection and enforcement 0 37 32 19 4 7 0 25 40 22
2019 Communications or public affairs 21 26 34 15 2 0 2 17 48 49
2019 Security 7 8 19 31 35 0 0 66 15 23
2019 Science and technology 16 26 29 15 9 3 2 25 44 1180
2019 Library services 15 7 37 14 17 5 5 34 25 39
2019 Administration and operations 11 19 32 20 14 2 2 35 32 228
2019 Human resources 3 23 36 23 11 1 3 35 27 91
2019 Financial management 11 10 34 29 12 0 5 43 22 69
2019 Procurement 6 22 36 22 5 0 9 30 31 19
2019 Real property 9 32 22 8 20 9 0 31 45 28
2019 Materiel management 15 0 33 15 37 0 0 51 15 15
2019 Information management 16 10 30 27 17 0 0 44 26 29
2019 Information technology 9 33 24 17 13 0 3 31 44 114
2019 Evaluation 4 25 36 24 11 0 0 35 30 23
2019 Data sciences 18 17 22 18 10 6 8 33 41 38
2019 Policy 15 16 33 22 14 0 0 36 31 33
2019 Project management 17 30 27 20 5 1 1 25 48 138
2019 Other services to the public 10 26 34 23 6 0 0 29 37 45
2019 None of the above 16 20 29 11 17 4 2 30 39 163
2018 Client contact centre 12 20 49 14 3 2 0 18 32 27
2018 Compliance, inspection and enforcement 7 24 30 36 0 3 0 37 32 16
2018 Communications or public affairs 25 17 27 24 4 1 1 28 44 62
2018 Security 5 5 20 23 12 29 5 54 16 19
2018 Science and technology 23 30 28 11 4 2 2 15 56 867
2018 Library services 16 29 31 15 4 0 4 20 48 29
2018 Legal services 21 42 36 0 0 0 0 0 64 10
2018 Administration and operations 10 22 41 17 8 0 2 26 33 169
2018 Human resources 12 22 43 18 3 2 0 21 35 62
2018 Financial management 4 13 37 26 17 0 2 44 18 46
2018 Information management 0 30 38 17 15 0 0 32 30 19
2018 Information technology 18 22 31 12 12 1 3 25 42 83
2018 Evaluation 10 45 17 19 10 0 0 29 54 11
2018 Data sciences 43 7 29 14 4 0 4 18 52 15
2018 Policy 10 31 28 24 5 0 2 30 42 22
2018 Project management 24 31 29 12 3 2 0 15 55 101
2018 Other services to the public 23 31 30 14 3 0 0 16 54 38
2018 None of the above 18 22 26 18 8 7 1 28 44 111
2017 Client contact centre 0 26 41 9 8 9 6 20 31 34
2017 Communications or public affairs 37 18 29 11 2 2 0 13 57 52
2017 Security 13 6 31 25 19 0 6 47 20 16
2017 Science and technology 20 29 29 11 6 2 3 17 52 1158
2017 Library services 7 25 31 19 5 0 13 27 37 38
2017 Administration and operations 9 27 35 18 9 0 2 28 37 206
2017 Human resources 7 16 45 24 4 2 3 29 24 81
2017 Financial management 3 12 43 20 16 0 5 39 16 58
2017 Procurement 10 40 30 0 20 0 0 20 50 10
2017 Real property 6 34 28 5 28 0 0 32 40 17
2017 Materiel management 0 15 50 22 0 0 14 25 17 14
2017 Information management 6 16 35 18 14 5 6 37 24 32
2017 Information technology 15 26 32 9 8 4 7 19 45 119
2017 Internal audit 0 16 43 17 16 0 7 36 17 12
2017 Evaluation 6 45 33 6 6 0 6 12 53 18
2017 Data sciences 18 18 25 17 14 0 7 34 39 26
2017 Policy 17 9 50 16 8 0 0 24 26 12
2017 Project management 24 27 29 12 5 1 2 17 53 136
2017 Other services to the public 20 30 28 15 7 0 0 22 50 46
2017 None of the above 17 26 29 11 5 3 8 18 49 173

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 31 27 12 20 0 2 32 40 35
2019 Compliance, inspection and enforcement 8 16 20 37 13 7 0 53 26 22
2019 Communications or public affairs 13 22 36 24 6 0 0 30 35 50
2019 Security 0 14 21 35 30 0 0 65 14 23
2019 Science and technology 6 15 31 29 15 1 2 46 22 1183
2019 Library services 20 20 19 24 15 0 2 40 40 39
2019 Legal services 29 9 44 0 9 0 10 10 42 10
2019 Administration and operations 8 15 28 26 15 3 4 44 25 230
2019 Human resources 13 23 30 21 13 0 1 34 36 91
2019 Financial management 10 16 27 15 26 0 6 44 27 69
2019 Procurement 4 27 30 21 18 0 0 39 31 20
2019 Real property 2 11 24 34 16 0 13 57 15 28
2019 Materiel management 6 8 31 39 16 0 0 55 14 15
2019 Information management 16 23 34 8 19 0 0 27 39 29
2019 Information technology 5 30 32 15 16 0 3 31 36 114
2019 Evaluation 8 27 23 21 17 0 4 39 37 23
2019 Data sciences 15 11 34 14 21 4 0 37 28 39
2019 Policy 9 27 29 17 17 0 0 35 36 33
2019 Project management 7 19 40 24 9 1 0 34 26 138
2019 Other services to the public 16 15 30 28 10 0 0 39 32 45
2019 None of the above 8 16 32 20 20 1 1 42 25 163
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 20 2 11 2 0 0 84 13 35
2019 Compliance, inspection and enforcement 67 24 9 0 0 0 0 91 0 22
2019 Communications or public affairs 57 31 4 5 2 0 0 88 8 50
2019 Security 52 25 15 8 0 0 0 77 8 23
2019 Science and technology 60 17 9 6 5 0 3 80 11 1183
2019 Library services 61 19 5 7 7 0 0 80 15 39
2019 Legal services 72 28 0 0 0 0 0 100 0 10
2019 Administration and operations 62 21 7 5 3 1 2 86 8 229
2019 Human resources 66 18 5 6 4 0 2 85 10 91
2019 Financial management 51 30 10 5 2 2 0 83 7 69
2019 Procurement 70 21 4 0 4 0 0 91 4 20
2019 Real property 61 29 8 2 0 0 0 90 2 28
2019 Materiel management 63 22 6 0 9 0 0 85 9 15
2019 Information management 82 10 6 2 0 0 0 92 2 29
2019 Information technology 62 15 7 5 7 1 3 81 12 114
2019 Evaluation 69 19 8 0 3 0 0 88 3 23
2019 Data sciences 56 16 7 7 9 0 5 76 17 38
2019 Policy 84 13 0 0 0 0 3 100 0 33
2019 Project management 50 23 9 8 9 0 1 74 17 138
2019 Other services to the public 62 13 11 0 4 0 10 84 4 44
2019 None of the above 65 16 7 5 4 1 3 84 9 164
2017 Client contact centre 48 33 3 9 7 0 0 81 16 34
2017 Communications or public affairs 72 17 2 9 0 0 0 89 9 52
2017 Security 44 30 13 14 0 0 0 74 14 16
2017 Science and technology 61 18 7 5 5 0 3 82 11 1163
2017 Library services 71 17 0 5 7 0 0 88 12 38
2017 Administration and operations 59 19 8 5 3 0 6 83 9 207
2017 Human resources 69 15 7 7 2 0 0 84 9 81
2017 Financial management 66 22 5 5 2 0 0 88 7 58
2017 Procurement 60 30 0 0 0 0 10 100 0 10
2017 Real property 50 11 23 6 0 0 12 68 6 17
2017 Materiel management 57 7 7 0 0 7 22 90 0 14
2017 Information management 73 13 6 4 4 0 0 86 8 32
2017 Information technology 62 22 5 7 2 0 2 86 9 121
2017 Internal audit 50 41 0 9 0 0 0 91 9 12
2017 Evaluation 56 22 6 11 0 0 6 83 12 18
2017 Data sciences 50 21 0 11 18 0 0 71 29 26
2017 Policy 84 8 0 8 0 0 0 92 8 13
2017 Project management 53 23 9 6 7 0 2 78 13 137
2017 Other services to the public 57 26 7 7 0 0 4 86 7 46
2017 None of the above 58 21 10 6 2 0 4 82 8 173

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 29 10 6 8 0 5 75 14 35
2019 Compliance, inspection and enforcement 37 26 18 4 4 4 7 71 9 22
2019 Communications or public affairs 19 48 10 14 3 0 6 71 19 50
2019 Security 58 27 4 10 0 0 0 85 10 23
2019 Science and technology 27 30 18 10 5 6 4 63 17 1186
2019 Library services 43 22 15 7 2 7 2 72 11 39
2019 Legal services 19 38 15 0 10 0 18 69 12 10
2019 Administration and operations 28 33 19 9 4 5 3 66 13 229
2019 Human resources 33 23 20 3 3 9 8 68 7 90
2019 Financial management 39 37 16 0 3 2 3 80 3 68
2019 Procurement 40 30 4 17 4 0 4 73 22 20
2019 Real property 31 18 29 18 0 0 4 51 19 28
2019 Materiel management 20 33 11 15 0 21 0 68 18 15
2019 Information management 25 39 23 3 5 3 3 68 8 29
2019 Information technology 37 31 13 6 4 4 4 75 11 113
2019 Evaluation 24 27 16 13 0 17 4 64 16 23
2019 Data sciences 41 28 13 7 5 2 4 74 12 39
2019 Policy 63 16 9 9 0 3 0 82 9 33
2019 Project management 26 31 19 14 5 3 2 60 20 138
2019 Other services to the public 18 33 9 14 14 7 5 58 32 43
2019 None of the above 25 27 20 9 8 5 6 58 19 165
2018 Client contact centre 22 33 19 3 20 0 4 57 24 27
2018 Compliance, inspection and enforcement 29 22 8 30 12 0 0 51 42 16
2018 Communications or public affairs 17 32 31 5 7 1 7 53 13 62
2018 Security 22 36 10 4 4 25 0 76 11 19
2018 Science and technology 17 32 24 13 7 5 2 53 21 869
2018 Library services 21 38 15 9 0 13 5 71 11 29
2018 Legal services 8 11 28 11 10 11 20 29 31 10
2018 Administration and operations 19 33 20 15 9 2 2 54 25 167
2018 Human resources 24 41 18 3 3 6 5 72 7 62
2018 Financial management 29 42 18 6 2 2 0 72 9 46
2018 Information management 26 23 21 11 0 6 13 60 14 19
2018 Information technology 29 30 18 6 3 9 5 69 11 84
2018 Evaluation 0 18 37 10 7 10 19 25 24 11
2018 Data sciences 14 46 25 0 0 11 4 71 0 15
2018 Policy 17 28 13 10 5 17 9 61 21 22
2018 Project management 24 28 23 13 4 4 5 57 18 100
2018 Other services to the public 15 38 16 16 7 5 3 57 25 40
2018 None of the above 19 41 18 8 6 7 1 65 16 110
2017 Client contact centre 18 56 9 0 8 3 6 81 9 33
2017 Communications or public affairs 21 32 19 13 4 4 6 60 19 51
2017 Security 54 20 7 7 6 6 0 79 13 16
2017 Science and technology 20 33 20 10 7 6 4 60 18 1161
2017 Library services 39 20 14 10 0 6 9 71 12 38
2017 Administration and operations 20 30 19 10 13 3 5 55 25 206
2017 Human resources 35 29 19 4 4 0 9 70 9 81
2017 Financial management 46 21 13 5 0 12 3 78 6 58
2017 Procurement 30 30 20 0 20 0 0 60 20 10
2017 Real property 33 23 11 27 0 6 0 59 29 17
2017 Materiel management 21 28 7 0 22 7 14 63 28 14
2017 Information management 22 42 8 14 9 3 2 68 24 32
2017 Information technology 28 33 20 6 2 4 7 68 10 121
2017 Internal audit 33 16 42 9 0 0 0 49 9 12
2017 Evaluation 39 22 16 0 6 17 0 74 7 18
2017 Data sciences 21 26 22 18 4 7 4 52 24 26
2017 Policy 30 15 8 8 0 32 8 73 13 13
2017 Project management 23 32 17 9 11 5 3 59 22 137
2017 Other services to the public 22 28 20 13 9 8 0 55 24 46
2017 None of the above 21 26 17 11 13 5 7 54 27 173

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 32 5 0 6 0 0 90 6 35
2019 Compliance, inspection and enforcement 35 44 4 13 4 0 0 79 16 22
2019 Communications or public affairs 28 31 9 25 6 0 0 60 31 50
2019 Security 84 7 8 0 0 0 0 92 0 23
2019 Science and technology 44 32 10 9 4 0 0 76 14 1183
2019 Library services 51 39 0 5 5 0 0 90 10 39
2019 Legal services 28 53 9 10 0 0 0 81 10 10
2019 Administration and operations 48 24 14 10 4 1 0 73 13 228
2019 Human resources 57 31 1 7 0 2 2 91 8 91
2019 Financial management 68 19 7 4 2 0 0 87 6 69
2019 Procurement 22 27 21 21 9 0 0 49 30 20
2019 Real property 38 30 11 20 0 0 0 68 20 28
2019 Materiel management 56 25 19 0 0 0 0 81 0 15
2019 Information management 54 21 5 20 0 0 0 75 20 29
2019 Information technology 53 27 8 6 3 2 1 82 10 114
2019 Evaluation 38 43 11 4 4 0 0 81 8 23
2019 Data sciences 59 20 14 2 5 0 0 79 7 39
2019 Policy 72 19 6 3 0 0 0 91 3 33
2019 Project management 47 26 10 10 5 1 0 74 15 138
2019 Other services to the public 50 25 5 9 11 0 0 76 20 44
2019 None of the above 45 25 13 8 9 1 0 71 17 164
2018 Client contact centre 52 24 13 3 8 0 0 76 11 26
2018 Compliance, inspection and enforcement 49 28 5 5 12 0 0 78 17 16
2018 Communications or public affairs 38 20 14 15 12 1 0 58 28 63
2018 Security 46 34 10 9 0 0 0 81 9 19
2018 Science and technology 36 34 12 13 6 0 0 69 18 866
2018 Library services 48 33 12 7 0 0 0 81 7 29
2018 Legal services 30 40 0 30 0 0 0 70 30 10
2018 Administration and operations 44 28 8 10 9 1 1 73 19 168
2018 Human resources 46 33 10 6 2 3 0 82 7 62
2018 Financial management 56 29 7 7 2 0 0 85 9 45
2018 Information management 35 25 12 19 9 0 0 60 28 19
2018 Information technology 50 30 9 3 7 1 0 81 10 82
2018 Evaluation 29 45 10 17 0 0 0 73 17 11
2018 Data sciences 9 59 9 8 9 4 4 73 18 15
2018 Policy 55 26 5 0 9 5 0 86 9 22
2018 Project management 42 36 7 11 4 0 0 78 15 100
2018 Other services to the public 36 31 10 15 5 3 0 69 21 40
2018 None of the above 48 21 12 9 5 5 0 73 15 110
2017 Client contact centre 38 33 13 12 3 0 0 71 15 34
2017 Communications or public affairs 40 32 6 15 7 0 0 72 22 52
2017 Security 80 7 7 0 6 0 0 87 6 16
2017 Science and technology 39 35 11 8 5 1 0 75 14 1162
2017 Library services 51 36 2 6 5 0 0 87 11 38
2017 Administration and operations 36 31 13 11 9 0 0 67 20 207
2017 Human resources 54 26 5 4 9 2 0 82 13 81
2017 Financial management 66 25 8 0 0 0 0 92 0 58
2017 Procurement 50 30 0 0 20 0 0 80 20 10
2017 Real property 45 33 17 5 0 0 0 78 5 17
2017 Materiel management 35 21 8 7 8 7 14 72 18 14
2017 Information management 23 44 18 11 4 0 0 68 14 32
2017 Information technology 50 28 10 7 2 0 2 80 10 121
2017 Internal audit 41 24 9 26 0 0 0 65 26 12
2017 Evaluation 33 50 6 0 6 6 0 88 6 18
2017 Data sciences 35 40 4 7 14 0 0 75 22 26
2017 Policy 46 38 0 8 0 8 0 91 9 13
2017 Project management 41 30 10 10 8 0 0 71 19 137
2017 Other services to the public 32 48 9 4 7 0 0 80 11 46
2017 None of the above 44 24 13 12 6 0 1 68 19 173

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 38 2 0 4 0 0 94 4 35
2019 Compliance, inspection and enforcement 42 50 4 0 4 0 0 92 4 22
2019 Communications or public affairs 36 48 5 7 2 2 0 85 9 50
2019 Security 69 27 0 4 0 0 0 96 4 23
2019 Science and technology 51 34 8 5 2 0 0 85 6 1185
2019 Library services 66 26 0 7 0 0 0 93 7 39
2019 Legal services 38 38 24 0 0 0 0 76 0 10
2019 Administration and operations 47 37 8 6 2 0 0 84 7 228
2019 Human resources 74 22 3 0 0 2 0 97 0 91
2019 Financial management 73 21 4 0 2 0 0 94 2 69
2019 Procurement 27 60 4 9 0 0 0 87 9 20
2019 Real property 41 36 13 9 0 0 0 78 9 28
2019 Materiel management 59 41 0 0 0 0 0 100 0 15
2019 Information management 58 29 5 7 0 0 0 87 7 28
2019 Information technology 55 33 10 2 0 0 0 88 2 114
2019 Evaluation 52 31 0 13 4 0 0 83 17 23
2019 Data sciences 68 18 10 0 5 0 0 86 5 39
2019 Policy 81 10 6 3 0 0 0 91 3 33
2019 Project management 49 32 11 6 1 1 0 81 8 138
2019 Other services to the public 49 30 7 8 7 0 0 79 14 44
2019 None of the above 48 32 7 9 4 0 0 80 13 164
2018 Client contact centre 43 41 0 4 12 0 0 84 16 27
2018 Compliance, inspection and enforcement 49 28 6 17 0 0 0 76 17 16
2018 Communications or public affairs 44 40 4 10 2 0 0 84 12 64
2018 Security 39 53 4 0 4 0 0 92 4 19
2018 Science and technology 44 40 7 7 2 0 0 84 8 869
2018 Library services 62 33 5 0 0 0 0 95 0 29
2018 Legal services 30 40 30 0 0 0 0 70 0 10
2018 Administration and operations 45 30 13 7 6 0 0 74 12 169
2018 Human resources 59 33 3 3 2 0 0 92 5 62
2018 Financial management 62 27 0 7 4 0 0 88 12 46
2018 Information management 60 26 8 0 6 0 0 87 6 19
2018 Information technology 60 26 9 3 1 1 0 87 4 84
2018 Evaluation 47 46 0 7 0 0 0 93 7 11
2018 Data sciences 38 41 12 9 0 0 0 79 9 15
2018 Policy 57 32 0 5 4 2 0 91 9 22
2018 Project management 46 46 4 2 1 0 0 93 3 99
2018 Other services to the public 43 54 4 0 0 0 0 96 0 39
2018 None of the above 49 36 4 10 2 0 0 84 12 109
2017 Client contact centre 38 50 5 3 3 0 0 89 6 34
2017 Communications or public affairs 44 36 7 7 6 0 0 80 13 52
2017 Security 66 21 7 0 6 0 0 86 6 15
2017 Science and technology 43 42 8 5 1 0 0 86 6 1159
2017 Library services 74 23 0 0 2 0 0 98 2 38
2017 Administration and operations 37 39 10 7 7 0 0 76 14 207
2017 Human resources 64 28 4 3 2 0 0 92 4 81
2017 Financial management 61 31 5 3 0 0 0 92 3 58
2017 Procurement 30 40 10 0 20 0 0 70 20 10
2017 Real property 50 44 6 0 0 0 0 94 0 17
2017 Materiel management 29 28 7 8 7 7 14 72 19 14
2017 Information management 42 39 12 7 0 0 0 81 7 32
2017 Information technology 53 37 7 2 0 0 0 90 2 120
2017 Internal audit 58 25 17 0 0 0 0 83 0 12
2017 Evaluation 61 28 11 0 0 0 0 89 0 18
2017 Data sciences 46 43 7 4 0 0 0 89 4 26
2017 Policy 69 31 0 0 0 0 0 100 0 13
2017 Project management 44 35 9 6 6 0 0 79 12 137
2017 Other services to the public 50 39 4 2 4 0 0 89 7 46
2017 None of the above 45 34 8 8 3 1 0 80 12 173

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 39 7 0 2 0 0 91 2 35
2019 Compliance, inspection and enforcement 58 34 4 0 4 0 0 92 4 22
2019 Communications or public affairs 27 56 7 8 2 0 0 84 9 50
2019 Security 64 32 4 0 0 0 0 96 0 23
2019 Science and technology 46 37 10 5 2 0 0 83 7 1185
2019 Library services 52 38 5 5 0 0 0 90 5 39
2019 Legal services 39 61 0 0 0 0 0 100 0 10
2019 Administration and operations 40 41 11 4 3 1 0 83 7 228
2019 Human resources 50 41 7 2 0 0 0 91 2 91
2019 Financial management 60 30 7 2 0 0 0 90 2 69
2019 Procurement 22 61 17 0 0 0 0 83 0 20
2019 Real property 38 26 24 12 0 0 0 64 12 28
2019 Materiel management 56 26 10 0 0 8 0 89 0 15
2019 Information management 54 29 7 10 0 0 0 82 10 29
2019 Information technology 50 35 12 3 0 1 0 86 3 114
2019 Evaluation 41 42 8 4 0 4 0 87 4 23
2019 Data sciences 62 21 11 4 2 0 0 83 7 39
2019 Policy 69 25 6 0 0 0 0 94 0 32
2019 Project management 47 32 12 7 1 0 0 79 8 138
2019 Other services to the public 47 29 23 0 2 0 0 75 2 44
2019 None of the above 36 41 11 6 4 1 1 78 10 164
2018 Client contact centre 46 25 21 0 8 0 0 71 8 26
2018 Compliance, inspection and enforcement 44 38 13 0 5 0 0 82 5 16
2018 Communications or public affairs 37 45 6 9 4 0 0 82 12 64
2018 Security 25 42 12 0 0 21 0 84 0 19
2018 Science and technology 37 46 11 4 1 1 0 84 5 870
2018 Library services 50 34 9 4 2 0 0 84 7 29
2018 Legal services 38 41 20 0 0 0 0 80 0 10
2018 Administration and operations 34 42 15 6 3 0 0 76 9 170
2018 Human resources 43 43 8 2 2 2 1 88 3 61
2018 Financial management 53 26 16 2 2 0 0 79 4 46
2018 Information management 44 35 12 0 6 3 0 82 6 19
2018 Information technology 42 41 9 3 3 3 0 85 6 83
2018 Evaluation 37 39 0 15 0 10 0 83 17 11
2018 Data sciences 47 41 12 0 0 0 0 88 0 15
2018 Policy 52 32 0 5 9 2 0 86 14 22
2018 Project management 45 33 14 6 1 1 0 79 7 100
2018 Other services to the public 39 47 10 4 0 0 0 86 4 40
2018 None of the above 45 38 8 6 1 1 1 84 7 110
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 32 17 0 2 0 0 81 2 35
2019 Compliance, inspection and enforcement 59 22 8 0 4 0 7 87 4 22
2019 Communications or public affairs 49 33 10 5 0 0 3 84 5 50
2019 Security 60 33 0 0 0 0 7 100 0 23
2019 Science and technology 48 31 12 5 2 1 1 81 7 1188
2019 Library services 54 29 5 3 0 2 7 92 3 38
2019 Legal services 81 19 0 0 0 0 0 100 0 10
2019 Administration and operations 53 25 9 4 3 1 5 82 8 231
2019 Human resources 55 22 12 4 0 0 7 83 5 91
2019 Financial management 48 28 19 0 2 0 2 78 2 69
2019 Procurement 39 35 9 9 0 0 9 81 9 20
2019 Real property 39 32 14 12 0 0 4 74 12 28
2019 Materiel management 48 19 27 6 0 0 0 67 6 15
2019 Information management 53 35 11 0 0 0 0 89 0 28
2019 Information technology 47 30 15 4 2 1 1 79 6 113
2019 Evaluation 31 32 17 0 4 4 11 75 5 23
2019 Data sciences 68 11 16 2 0 0 2 81 2 39
2019 Policy 79 21 0 0 0 0 0 100 0 33
2019 Project management 55 23 11 5 3 1 2 80 8 138
2019 Other services to the public 58 19 8 4 7 4 0 80 12 45
2019 None of the above 48 25 14 5 6 0 2 74 11 164

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 42 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 50 24 4 21 0 0 0 75 21 22
2019 Communications or public affairs 40 36 12 11 0 0 0 77 11 50
2019 Security 69 31 0 0 0 0 0 100 0 22
2019 Science and technology 39 35 13 8 4 1 0 75 12 1185
2019 Library services 58 30 5 5 0 2 0 90 5 39
2019 Legal services 46 44 0 10 0 0 0 90 10 10
2019 Administration and operations 46 26 12 8 5 1 1 74 13 231
2019 Human resources 59 27 7 3 2 0 2 88 5 90
2019 Financial management 41 31 19 5 2 0 1 73 7 69
2019 Procurement 50 27 15 9 0 0 0 76 9 19
2019 Real property 33 26 15 16 9 0 0 60 25 28
2019 Materiel management 42 37 11 10 0 0 0 79 10 15
2019 Information management 58 23 16 0 0 3 0 83 0 29
2019 Information technology 44 34 14 4 3 0 0 78 8 114
2019 Evaluation 35 44 8 4 8 0 0 79 13 23
2019 Data sciences 53 20 11 15 0 0 0 73 15 39
2019 Policy 60 28 0 12 0 0 0 88 12 33
2019 Project management 43 26 20 4 5 1 0 70 9 137
2019 Other services to the public 32 37 22 4 4 0 0 69 9 45
2019 None of the above 43 28 11 11 6 1 1 71 18 165
2018 Client contact centre 27 43 18 9 3 0 0 70 12 27
2018 Compliance, inspection and enforcement 34 26 20 14 7 0 0 60 21 16
2018 Communications or public affairs 28 37 16 10 8 0 1 65 18 64
2018 Security 36 45 10 4 4 0 0 82 8 19
2018 Science and technology 32 37 13 12 5 0 0 70 17 869
2018 Library services 40 41 7 7 5 0 0 80 12 29
2018 Legal services 50 8 20 11 10 0 0 58 21 10
2018 Administration and operations 47 28 10 9 5 0 1 76 14 168
2018 Human resources 41 38 6 8 7 0 0 78 15 61
2018 Financial management 55 25 11 7 0 0 2 82 7 45
2018 Information management 35 36 12 11 6 0 0 71 17 19
2018 Information technology 47 25 14 10 4 0 0 72 14 84
2018 Evaluation 63 29 0 8 0 0 0 92 8 11
2018 Data sciences 39 32 8 21 0 0 0 71 21 15
2018 Policy 44 23 5 10 14 0 4 70 25 22
2018 Project management 28 44 12 11 4 1 0 73 16 101
2018 Other services to the public 26 34 21 13 5 0 0 60 18 40
2018 None of the above 33 38 9 11 7 1 0 72 19 110
2017 Client contact centre 46 36 9 6 3 0 0 82 9 34
2017 Communications or public affairs 34 39 10 11 6 0 0 73 17 52
2017 Security 54 34 6 0 6 0 0 88 6 16
2017 Science and technology 33 38 13 10 5 1 0 71 15 1163
2017 Library services 46 32 12 7 2 0 0 78 9 38
2017 Administration and operations 36 34 16 8 5 0 0 71 13 208
2017 Human resources 41 47 8 2 0 0 1 90 2 81
2017 Financial management 47 34 10 7 2 0 0 82 8 58
2017 Procurement 40 0 30 30 0 0 0 40 30 10
2017 Real property 45 23 21 11 0 0 0 67 11 17
2017 Materiel management 43 21 15 0 14 0 7 69 15 14
2017 Information management 35 41 17 7 0 0 0 76 7 32
2017 Information technology 38 37 14 5 4 1 1 77 9 120
2017 Internal audit 42 23 9 26 0 0 0 65 26 12
2017 Evaluation 45 28 6 11 0 6 6 81 13 18
2017 Data sciences 21 40 11 11 14 4 0 63 26 26
2017 Policy 31 37 16 8 0 8 0 74 9 13
2017 Project management 25 49 12 9 6 0 0 74 14 136
2017 Other services to the public 21 44 11 13 11 0 0 65 24 46
2017 None of the above 32 32 19 6 11 0 0 64 17 173

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 44 2 0 2 0 0 96 2 35
2019 Compliance, inspection and enforcement 50 24 13 8 4 0 0 74 13 22
2019 Communications or public affairs 42 39 12 6 0 0 0 81 6 49
2019 Security 70 30 0 0 0 0 0 100 0 23
2019 Science and technology 50 28 11 6 3 2 0 80 9 1185
2019 Library services 66 17 10 2 0 5 0 87 3 39
2019 Legal services 46 44 0 10 0 0 0 90 10 10
2019 Administration and operations 53 26 10 3 5 3 1 82 8 231
2019 Human resources 65 24 6 3 1 1 0 90 4 91
2019 Financial management 58 29 8 2 2 0 0 87 5 69
2019 Procurement 57 17 21 0 4 0 0 74 4 20
2019 Real property 34 31 14 9 12 0 0 66 21 28
2019 Materiel management 65 14 11 6 0 4 0 83 6 15
2019 Information management 56 30 9 3 0 3 0 89 3 29
2019 Information technology 56 30 8 3 1 2 0 88 4 113
2019 Evaluation 48 39 4 4 4 0 0 87 8 23
2019 Data sciences 71 9 9 11 0 0 0 80 11 39
2019 Policy 62 29 3 6 0 0 0 91 6 32
2019 Project management 48 27 13 8 2 2 0 76 10 138
2019 Other services to the public 44 33 10 4 2 2 4 82 7 45
2019 None of the above 48 26 14 5 6 3 0 75 11 164
2018 Client contact centre 38 41 4 13 3 0 0 79 17 27
2018 Compliance, inspection and enforcement 42 7 37 8 7 0 0 49 14 16
2018 Communications or public affairs 41 20 21 7 7 4 1 65 14 64
2018 Security 36 39 21 4 0 0 0 75 4 19
2018 Science and technology 44 30 13 7 5 1 0 75 12 867
2018 Library services 47 32 9 7 5 0 0 79 12 29
2018 Legal services 58 20 10 0 0 11 0 88 0 10
2018 Administration and operations 56 21 8 9 4 0 1 78 14 165
2018 Human resources 51 30 10 5 2 0 2 83 7 61
2018 Financial management 53 27 11 2 2 4 0 84 5 45
2018 Information management 47 20 27 0 6 0 0 67 6 19
2018 Information technology 56 29 6 4 1 4 0 88 5 84
2018 Evaluation 64 19 0 7 0 0 10 92 8 11
2018 Data sciences 28 51 12 9 0 0 0 79 9 15
2018 Policy 52 14 5 15 5 0 9 73 22 21
2018 Project management 46 27 20 5 1 1 0 74 6 101
2018 Other services to the public 49 31 7 10 0 3 0 82 10 40
2018 None of the above 41 29 11 12 6 1 0 71 18 110
2017 Client contact centre 49 30 18 0 3 0 0 79 3 34
2017 Communications or public affairs 44 28 11 13 4 0 0 72 17 52
2017 Security 62 32 0 6 0 0 0 94 6 16
2017 Science and technology 43 32 13 7 3 2 1 77 10 1162
2017 Library services 56 24 9 5 2 4 0 83 7 38
2017 Administration and operations 41 30 12 9 6 1 1 73 15 208
2017 Human resources 55 30 5 5 0 3 1 89 6 81
2017 Financial management 56 26 8 5 2 3 0 84 7 58
2017 Procurement 50 10 20 10 10 0 0 60 20 10
2017 Real property 45 17 22 16 0 0 0 62 16 17
2017 Materiel management 50 14 15 0 7 0 14 74 8 14
2017 Information management 37 39 16 7 0 0 0 76 7 32
2017 Information technology 54 25 11 2 4 2 1 82 7 121
2017 Internal audit 33 40 17 9 0 0 0 74 9 12
2017 Evaluation 41 47 6 6 0 0 0 88 6 17
2017 Data sciences 24 36 22 0 11 4 4 65 12 26
2017 Policy 60 16 16 0 8 0 0 76 8 13
2017 Project management 38 35 13 2 8 3 0 76 11 137
2017 Other services to the public 28 44 11 11 7 0 0 72 18 46
2017 None of the above 41 31 15 6 6 1 1 73 11 173

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 30 7 2 0 0 0 91 2 35
2019 Compliance, inspection and enforcement 42 37 13 4 4 0 0 79 8 22
2019 Communications or public affairs 43 39 8 7 2 2 0 83 9 50
2019 Security 52 44 4 0 0 0 0 96 0 23
2019 Science and technology 44 32 11 7 4 1 1 78 10 1183
2019 Library services 63 22 10 0 0 5 0 90 0 39
2019 Legal services 37 38 15 0 0 10 0 83 0 10
2019 Administration and operations 51 26 11 5 6 1 1 78 10 230
2019 Human resources 63 27 3 3 2 0 2 92 5 91
2019 Financial management 54 27 13 4 2 0 0 81 6 69
2019 Procurement 43 27 9 9 13 0 0 70 21 20
2019 Real property 26 33 18 12 12 0 0 59 23 28
2019 Materiel management 42 37 11 6 4 0 0 79 10 15
2019 Information management 50 35 8 7 0 0 0 84 7 29
2019 Information technology 49 31 13 4 3 0 0 80 7 114
2019 Evaluation 38 30 19 0 8 4 0 71 9 23
2019 Data sciences 51 18 14 13 0 4 0 72 14 39
2019 Policy 64 27 3 6 0 0 0 91 6 33
2019 Project management 36 39 10 11 4 1 0 75 15 135
2019 Other services to the public 41 39 10 4 2 2 0 82 7 45
2019 None of the above 44 27 13 10 6 0 1 71 16 164
2018 Client contact centre 48 21 14 13 3 0 0 69 17 27
2018 Compliance, inspection and enforcement 29 48 6 10 7 0 0 77 17 16
2018 Communications or public affairs 36 25 17 13 7 0 1 62 21 64
2018 Security 40 35 4 21 0 0 0 75 21 19
2018 Science and technology 38 33 14 9 5 1 0 72 14 867
2018 Library services 37 41 14 0 7 0 0 79 7 29
2018 Legal services 28 53 9 10 0 0 0 81 10 10
2018 Administration and operations 50 23 10 11 5 0 1 74 16 167
2018 Human resources 48 32 10 8 2 0 0 80 10 61
2018 Financial management 53 32 7 7 2 0 0 84 9 45
2018 Information management 44 13 25 12 6 0 0 58 18 19
2018 Information technology 52 31 1 11 4 0 0 84 15 84
2018 Evaluation 56 27 17 0 0 0 0 83 0 11
2018 Data sciences 43 40 17 0 0 0 0 83 0 15
2018 Policy 33 34 5 14 10 0 4 70 25 22
2018 Project management 40 36 14 7 3 0 0 76 10 101
2018 Other services to the public 41 41 5 5 5 3 0 85 10 40
2018 None of the above 36 34 11 10 9 0 1 70 19 110
2017 Client contact centre 43 29 12 9 3 0 3 75 13 34
2017 Communications or public affairs 38 38 8 9 8 0 0 76 17 52
2017 Security 62 25 7 6 0 0 0 87 6 16
2017 Science and technology 38 35 12 9 4 1 1 74 14 1161
2017 Library services 48 32 5 7 5 4 0 83 12 38
2017 Administration and operations 37 35 10 12 6 1 0 72 17 207
2017 Human resources 49 38 5 5 3 2 0 88 7 81
2017 Financial management 57 31 2 8 2 0 0 88 10 58
2017 Procurement 30 40 20 10 0 0 0 70 10 10
2017 Real property 45 17 16 11 0 11 0 69 13 17
2017 Materiel management 54 23 0 16 8 0 0 77 23 13
2017 Information management 42 36 15 7 0 0 0 78 7 32
2017 Information technology 44 41 6 6 3 0 0 85 10 121
2017 Internal audit 33 40 17 9 0 0 0 74 9 12
2017 Evaluation 50 39 6 6 0 0 0 89 6 18
2017 Data sciences 39 22 14 7 14 4 0 63 22 26
2017 Policy 28 48 8 8 0 8 0 83 9 13
2017 Project management 32 42 14 5 7 1 0 74 12 137
2017 Other services to the public 17 63 4 7 9 0 0 80 15 46
2017 None of the above 37 33 13 10 6 0 1 71 16 173

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 77 14 5 5 0 0 0 91 5 34
2019 Compliance, inspection and enforcement 72 20 4 0 0 0 4 96 0 22
2019 Communications or public affairs 80 14 4 2 0 0 0 94 2 50
2019 Security 81 11 8 0 0 0 0 92 0 23
2019 Science and technology 74 11 5 3 4 0 3 88 7 1181
2019 Library services 80 12 0 5 0 2 0 95 5 39
2019 Legal services 100 0 0 0 0 0 0 100 0 10
2019 Administration and operations 83 9 3 1 2 0 2 94 3 231
2019 Human resources 78 11 4 2 1 0 5 93 3 91
2019 Financial management 83 11 6 0 0 0 0 94 0 69
2019 Procurement 82 9 0 9 0 0 0 91 9 19
2019 Real property 73 25 0 0 0 0 2 100 0 28
2019 Materiel management 74 11 0 0 15 0 0 85 15 15
2019 Information management 81 11 6 3 0 0 0 91 3 28
2019 Information technology 83 8 4 2 1 1 3 94 3 112
2019 Evaluation 77 19 3 0 0 0 0 97 0 23
2019 Data sciences 78 5 5 2 8 0 2 84 11 39
2019 Policy 93 3 0 0 0 0 3 100 0 33
2019 Project management 74 11 5 4 3 0 2 88 8 138
2019 Other services to the public 70 4 4 2 6 0 13 85 9 45
2019 None of the above 76 14 3 1 2 0 4 94 3 163
2017 Client contact centre 61 33 0 3 3 0 0 95 5 34
2017 Communications or public affairs 91 9 0 0 0 0 0 100 0 52
2017 Security 81 19 0 0 0 0 0 100 0 16
2017 Science and technology 73 13 5 2 3 0 4 90 5 1159
2017 Library services 79 12 2 5 2 0 0 91 7 38
2017 Administration and operations 74 15 5 3 0 0 3 92 3 206
2017 Human resources 79 16 3 1 2 0 0 95 3 81
2017 Financial management 86 14 0 0 0 0 0 100 0 58
2017 Real property 73 10 11 0 0 0 6 88 0 17
2017 Materiel management 93 0 0 0 0 0 7 100 0 14
2017 Information management 90 6 3 0 0 0 0 97 0 32
2017 Information technology 79 14 3 2 0 0 2 94 2 120
2017 Internal audit 84 7 0 0 0 0 9 100 0 12
2017 Evaluation 72 22 0 0 0 0 6 100 0 18
2017 Data sciences 64 21 0 0 11 0 4 89 11 26
2017 Policy 84 8 0 0 0 8 0 100 0 13
2017 Project management 72 17 5 2 2 0 1 90 4 137
2017 Other services to the public 65 13 11 2 2 0 7 84 5 46
2017 None of the above 78 10 3 2 4 0 2 91 6 173

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 30 2 4 2 0 0 92 6 35
2019 Compliance, inspection and enforcement 47 32 4 4 9 0 4 82 14 22
2019 Communications or public affairs 31 32 6 10 13 7 0 68 25 50
2019 Security 70 26 4 0 0 0 0 96 0 23
2019 Science and technology 57 22 8 4 2 4 3 85 6 1183
2019 Library services 70 20 0 5 0 2 2 95 5 39
2019 Legal services 65 20 15 0 0 0 0 85 0 10
2019 Administration and operations 55 16 12 4 4 5 4 78 9 229
2019 Human resources 61 19 7 3 2 0 9 88 5 91
2019 Financial management 64 16 8 0 7 2 3 83 8 68
2019 Procurement 43 17 14 13 13 0 0 60 26 20
2019 Real property 37 26 22 13 2 0 0 63 15 28
2019 Materiel management 40 29 0 6 0 0 25 93 7 15
2019 Information management 53 30 12 0 3 0 2 85 3 29
2019 Information technology 64 14 3 8 4 4 2 83 14 114
2019 Evaluation 33 31 4 10 17 4 0 67 28 23
2019 Data sciences 63 20 2 0 5 6 5 92 5 39
2019 Policy 63 16 9 3 0 6 3 87 4 32
2019 Project management 63 17 7 5 6 1 1 82 11 136
2019 Other services to the public 61 21 7 5 2 0 5 86 7 44
2019 None of the above 56 21 8 3 7 2 3 81 11 164
2017 Client contact centre 37 24 17 9 3 3 6 68 13 34
2017 Communications or public affairs 29 28 11 15 11 2 4 60 28 52
2017 Security 62 32 0 0 0 0 6 100 0 16
2017 Science and technology 46 26 10 5 3 5 5 80 9 1160
2017 Library services 61 18 5 7 2 4 2 85 10 38
2017 Administration and operations 38 18 11 8 14 5 6 63 25 208
2017 Human resources 64 21 6 5 3 1 0 86 8 80
2017 Financial management 59 21 8 3 0 3 5 87 4 57
2017 Procurement 20 40 10 10 0 10 10 75 13 10
2017 Real property 44 28 0 6 0 11 11 93 7 17
2017 Materiel management 36 21 7 0 7 8 22 80 10 14
2017 Information management 45 25 6 0 14 7 3 78 15 32
2017 Information technology 44 26 7 7 4 6 6 79 12 120
2017 Internal audit 49 16 9 8 0 17 0 79 10 12
2017 Evaluation 45 22 28 0 6 0 0 67 6 18
2017 Data sciences 68 21 4 4 0 4 0 92 4 26
2017 Policy 30 62 0 0 0 8 0 100 0 13
2017 Project management 44 26 8 4 7 8 3 79 12 136
2017 Other services to the public 39 29 13 4 7 4 4 74 12 46
2017 None of the above 47 23 9 8 4 4 4 76 14 173

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 76 21 0 0 2 0 0 98 2 35
2019 Compliance, inspection and enforcement 59 28 4 4 4 0 0 87 8 22
2019 Communications or public affairs 55 32 8 3 2 0 0 87 5 50
2019 Security 87 7 6 0 0 0 0 94 0 23
2019 Science and technology 58 25 10 3 3 1 0 84 6 1190
2019 Library services 70 13 5 5 0 7 0 89 5 39
2019 Legal services 46 44 10 0 0 0 0 90 0 10
2019 Administration and operations 64 20 9 2 3 2 1 86 5 231
2019 Human resources 74 17 2 4 0 2 0 94 4 90
2019 Financial management 58 25 10 4 4 0 0 83 7 69
2019 Procurement 66 17 4 13 0 0 0 83 13 20
2019 Real property 45 17 14 14 1 9 0 68 16 28
2019 Materiel management 79 11 0 6 0 4 0 94 6 15
2019 Information management 70 24 3 0 3 0 0 95 3 29
2019 Information technology 67 19 6 3 3 2 0 88 6 114
2019 Evaluation 53 34 0 0 13 0 0 87 13 23
2019 Data sciences 73 14 7 0 2 4 0 90 2 39
2019 Policy 84 10 6 0 0 0 0 94 0 32
2019 Project management 60 19 16 1 3 1 0 80 4 138
2019 Other services to the public 51 27 13 4 4 0 0 79 9 45
2019 None of the above 58 21 13 1 5 1 1 81 6 164
2018 Client contact centre 46 25 12 9 8 0 0 71 17 27
2018 Compliance, inspection and enforcement 65 24 5 0 7 0 0 88 7 16
2018 Communications or public affairs 45 28 9 9 7 1 1 75 16 64
2018 Security 50 25 4 0 0 21 0 95 0 19
2018 Science and technology 48 28 13 5 5 1 0 77 10 863
2018 Library services 45 36 10 7 2 0 0 80 10 29
2018 Legal services 70 21 9 0 0 0 0 91 0 10
2018 Administration and operations 60 19 14 2 3 1 1 80 5 166
2018 Human resources 57 24 16 2 2 0 0 81 3 61
2018 Financial management 65 22 9 2 0 2 0 89 2 45
2018 Information management 56 18 15 6 6 0 0 74 11 19
2018 Information technology 58 24 13 0 4 1 0 83 4 84
2018 Evaluation 56 44 0 0 0 0 0 100 0 11
2018 Data sciences 43 57 0 0 0 0 0 100 0 15
2018 Policy 57 10 15 4 5 0 9 74 10 22
2018 Project management 56 22 11 5 2 2 1 81 8 100
2018 Other services to the public 44 36 12 5 3 0 0 80 8 39
2018 None of the above 45 28 12 7 8 0 0 73 15 109
2017 Client contact centre 53 27 9 8 3 0 0 80 11 34
2017 Communications or public affairs 51 19 11 11 8 0 0 70 19 52
2017 Security 68 20 7 0 6 0 0 87 6 16
2017 Science and technology 49 29 11 6 3 1 0 80 9 1162
2017 Library services 65 12 7 5 5 7 0 82 10 38
2017 Administration and operations 52 24 12 5 6 2 0 77 11 208
2017 Human resources 62 27 7 1 1 2 0 91 2 81
2017 Financial management 71 19 3 3 2 2 0 92 5 58
2017 Procurement 60 10 0 30 0 0 0 70 30 10
2017 Real property 56 28 11 0 6 0 0 84 6 17
2017 Materiel management 57 21 8 0 7 0 7 84 8 14
2017 Information management 51 35 6 6 2 0 0 86 9 32
2017 Information technology 55 25 10 2 4 2 1 83 7 121
2017 Internal audit 49 42 9 0 0 0 0 91 0 12
2017 Evaluation 50 28 17 0 0 6 0 82 0 18
2017 Data sciences 39 32 11 11 4 4 0 74 15 26
2017 Policy 52 24 8 8 8 0 0 76 16 13
2017 Project management 49 32 8 2 8 1 0 82 10 136
2017 Other services to the public 40 31 11 9 5 2 2 74 14 45
2017 None of the above 47 25 15 7 3 3 0 74 10 173

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 82 13 2 0 2 0 0 96 2 35
2019 Compliance, inspection and enforcement 44 39 4 4 8 0 0 83 13 22
2019 Communications or public affairs 50 30 8 11 2 0 0 80 13 50
2019 Security 73 23 4 0 0 0 0 96 0 23
2019 Science and technology 51 28 11 7 3 0 0 79 10 1188
2019 Library services 78 10 5 5 0 2 0 90 5 39
2019 Legal services 62 38 0 0 0 0 0 100 0 10
2019 Administration and operations 57 21 11 5 4 1 1 80 9 231
2019 Human resources 71 22 6 2 0 0 0 92 2 91
2019 Financial management 58 25 8 4 5 0 0 83 9 69
2019 Procurement 66 13 17 4 0 0 0 79 4 20
2019 Real property 42 19 14 16 9 0 0 61 25 28
2019 Materiel management 76 15 6 4 0 0 0 90 4 15
2019 Information management 59 25 13 3 0 0 0 84 3 29
2019 Information technology 57 28 9 3 3 0 0 85 6 114
2019 Evaluation 39 44 8 4 4 0 0 83 8 23
2019 Data sciences 62 14 8 16 0 0 0 75 16 39
2019 Policy 66 22 9 3 0 0 0 88 3 32
2019 Project management 51 24 15 6 4 0 0 76 9 135
2019 Other services to the public 50 31 10 7 2 0 0 81 9 45
2019 None of the above 55 26 8 6 5 2 0 82 11 165
2018 Client contact centre 37 38 9 8 8 0 0 75 16 26
2018 Compliance, inspection and enforcement 39 27 18 8 7 0 0 67 15 15
2018 Communications or public affairs 37 26 15 14 8 0 1 63 22 64
2018 Security 46 25 4 4 0 21 0 90 5 19
2018 Science and technology 42 30 14 7 6 0 0 72 13 868
2018 Library services 45 28 13 5 10 0 0 73 15 29
2018 Legal services 58 33 9 0 0 0 0 91 0 10
2018 Administration and operations 58 22 8 6 6 0 1 80 12 167
2018 Human resources 50 30 8 10 2 0 0 80 12 61
2018 Financial management 67 13 13 4 2 0 0 80 7 45
2018 Information management 38 36 3 17 6 0 0 74 23 19
2018 Information technology 60 21 10 3 6 0 0 81 9 84
2018 Evaluation 56 27 10 7 0 0 0 83 7 11
2018 Data sciences 43 36 12 9 0 0 0 79 9 15
2018 Policy 57 15 0 14 14 0 0 72 28 22
2018 Project management 44 38 8 7 2 1 0 83 9 100
2018 Other services to the public 43 29 11 12 5 0 0 73 17 40
2018 None of the above 45 24 15 8 7 0 0 69 16 110
2017 Client contact centre 54 30 10 0 6 0 0 83 6 34
2017 Communications or public affairs 40 26 9 13 11 0 0 66 24 52
2017 Security 75 20 0 0 6 0 0 94 6 16
2017 Science and technology 45 31 11 8 4 0 0 76 13 1161
2017 Library services 62 22 7 5 5 0 0 83 9 38
2017 Administration and operations 52 23 9 9 6 0 1 76 15 208
2017 Human resources 61 31 5 2 1 0 0 92 3 80
2017 Financial management 66 24 5 3 2 0 0 90 5 58
2017 Procurement 50 30 0 20 0 0 0 80 20 10
2017 Real property 50 23 21 6 0 0 0 73 6 17
2017 Materiel management 57 14 0 8 14 0 7 77 23 14
2017 Information management 46 43 6 2 4 0 0 89 6 32
2017 Information technology 58 27 7 2 5 1 0 85 7 121
2017 Internal audit 41 33 17 9 0 0 0 74 9 12
2017 Evaluation 50 28 6 11 0 6 0 82 12 18
2017 Data sciences 43 22 14 7 11 0 4 67 19 26
2017 Policy 44 24 8 16 0 8 0 74 17 13
2017 Project management 43 32 11 5 8 0 1 76 13 136
2017 Other services to the public 41 37 11 4 7 0 0 78 11 46
2017 None of the above 44 25 15 12 3 1 0 69 15 173

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 7 34 39 14 7 0 0 41 20 10
2019 Science and technology 8 42 19 18 5 5 4 54 24 226
2019 Administration and operations 14 47 25 10 4 0 0 61 14 59
2019 Human resources 14 49 10 24 3 0 0 63 26 38
2019 Financial management 18 28 43 4 4 0 3 48 7 27
2019 Real property 8 59 11 22 0 0 0 67 22 10
2019 Information technology 16 35 30 11 0 4 4 56 12 28
2019 Policy 19 58 11 11 0 0 0 78 11 10
2019 Project management 8 46 29 17 0 0 0 54 17 24
2019 None of the above 14 38 7 19 7 7 6 61 31 30
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 19 9 6 8 2 0 77 14 35
2019 Compliance, inspection and enforcement 31 36 8 9 0 16 0 80 10 22
2019 Communications or public affairs 15 32 16 18 15 4 0 49 35 50
2019 Security 68 28 0 4 0 0 0 96 4 23
2019 Science and technology 34 29 17 7 3 10 1 70 11 1182
2019 Library services 34 14 20 2 2 27 0 66 7 39
2019 Legal services 38 28 24 10 0 0 0 66 10 10
2019 Administration and operations 44 27 12 4 4 7 1 77 10 230
2019 Human resources 41 36 15 4 0 4 0 80 4 90
2019 Financial management 45 45 10 0 0 0 0 90 0 69
2019 Procurement 26 30 31 13 0 0 0 56 13 20
2019 Real property 27 30 16 14 0 13 0 66 16 28
2019 Materiel management 50 14 15 6 0 16 0 76 7 15
2019 Information management 28 40 24 3 0 3 3 72 3 29
2019 Information technology 40 31 14 3 3 8 2 78 7 114
2019 Evaluation 41 27 13 8 4 7 0 73 14 23
2019 Data sciences 46 29 13 5 5 2 0 77 9 39
2019 Policy 58 24 3 6 6 3 0 85 12 33
2019 Project management 33 32 21 6 4 3 1 68 11 138
2019 Other services to the public 43 25 14 2 4 11 0 77 8 45
2019 None of the above 29 31 21 6 5 7 0 65 12 164
2018 Client contact centre 45 16 16 9 8 4 2 66 18 27
2018 Compliance, inspection and enforcement 39 31 17 13 0 0 0 70 13 16
2018 Communications or public affairs 14 34 24 15 6 7 0 51 23 64
2018 Security 41 23 10 5 0 21 0 81 7 19
2018 Science and technology 25 34 19 9 4 8 0 64 15 870
2018 Library services 16 31 29 7 0 16 0 56 9 29
2018 Legal services 50 20 9 21 0 0 0 70 21 10
2018 Administration and operations 38 29 16 8 3 6 1 71 11 170
2018 Human resources 28 31 15 14 7 6 0 63 22 62
2018 Financial management 45 38 4 2 0 11 0 93 3 46
2018 Information management 46 22 16 6 6 3 0 70 13 18
2018 Information technology 37 37 13 2 4 6 1 79 7 83
2018 Evaluation 37 19 0 10 0 34 0 85 15 11
2018 Data sciences 26 37 12 0 0 24 0 84 0 15
2018 Policy 41 39 10 5 0 5 0 84 5 22
2018 Project management 35 38 13 9 1 3 0 76 11 101
2018 Other services to the public 39 28 12 0 11 11 0 75 12 40
2018 None of the above 28 31 15 16 4 6 0 63 21 111
2017 Client contact centre 26 46 19 6 3 0 0 72 9 34
2017 Communications or public affairs 17 34 21 15 7 6 0 54 24 52
2017 Security 44 44 0 6 6 0 0 88 12 16
2017 Science and technology 25 34 18 7 4 12 0 67 13 1162
2017 Library services 9 36 21 17 2 15 0 53 23 38
2017 Administration and operations 32 33 16 7 6 6 0 69 14 207
2017 Human resources 31 32 19 7 4 7 0 67 12 81
2017 Financial management 47 27 16 7 0 3 0 77 7 58
2017 Procurement 40 10 30 0 0 20 0 63 0 10
2017 Real property 28 44 22 0 0 6 0 77 0 17
2017 Materiel management 28 15 29 0 0 22 7 60 0 14
2017 Information management 20 36 20 9 4 7 4 63 15 32
2017 Information technology 33 33 20 4 1 8 2 73 5 121
2017 Internal audit 41 15 17 9 0 17 0 68 11 12
2017 Evaluation 33 28 6 11 0 22 0 78 14 18
2017 Data sciences 29 25 21 7 4 14 0 62 13 26
2017 Policy 31 46 8 0 0 16 0 91 0 13
2017 Project management 32 34 16 9 6 3 0 68 15 137
2017 Other services to the public 26 37 11 9 9 8 0 69 19 46
2017 None of the above 31 25 19 8 7 9 0 62 17 173

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 21 6 10 8 0 0 76 18 34
2019 Compliance, inspection and enforcement 27 26 15 17 0 16 0 62 20 22
2019 Communications or public affairs 11 28 25 18 15 2 0 40 34 50
2019 Security 52 40 4 3 0 0 0 93 3 23
2019 Science and technology 26 31 19 13 6 3 1 59 21 1183
2019 Library services 24 26 13 20 5 12 0 57 28 39
2019 Legal services 18 10 62 10 0 0 0 28 10 10
2019 Administration and operations 38 31 11 8 6 4 2 74 15 230
2019 Human resources 34 38 21 3 1 3 0 74 4 90
2019 Financial management 48 40 10 2 0 0 0 88 2 68
2019 Procurement 18 44 9 19 9 0 0 63 28 19
2019 Real property 35 33 4 28 0 0 0 68 28 27
2019 Materiel management 45 23 15 6 0 12 0 76 6 15
2019 Information management 30 25 27 12 3 3 0 57 15 29
2019 Information technology 29 41 14 7 5 3 2 73 13 114
2019 Evaluation 32 35 16 8 4 4 0 71 13 23
2019 Data sciences 39 29 16 9 7 0 0 68 16 39
2019 Policy 55 27 6 6 6 0 0 82 12 33
2019 Project management 29 26 21 17 5 2 0 57 22 138
2019 Other services to the public 42 30 19 2 5 2 0 74 7 44
2019 None of the above 25 32 15 15 9 4 0 60 25 164
2018 Client contact centre 39 25 12 5 12 4 2 69 19 26
2018 Compliance, inspection and enforcement 23 31 26 13 7 0 0 54 20 16
2018 Communications or public affairs 11 33 31 20 4 1 0 44 24 64
2018 Security 23 45 6 5 0 21 0 86 7 19
2018 Science and technology 19 32 21 16 9 3 0 53 25 869
2018 Library services 4 38 19 28 5 5 0 45 35 29
2018 Legal services 27 31 20 21 0 0 0 58 21 10
2018 Administration and operations 30 29 23 11 7 1 0 60 18 168
2018 Human resources 15 36 20 20 8 0 0 51 29 62
2018 Financial management 45 37 9 7 0 2 0 84 7 46
2018 Information management 26 45 18 0 12 0 0 70 12 19
2018 Information technology 37 29 20 5 6 1 1 68 12 84
2018 Evaluation 27 39 15 19 0 0 0 66 19 11
2018 Data sciences 17 48 11 9 0 16 0 76 10 15
2018 Policy 31 29 10 20 10 0 0 60 30 22
2018 Project management 24 40 19 10 6 1 0 65 16 100
2018 Other services to the public 29 31 20 4 10 6 0 63 16 40
2018 None of the above 21 26 23 14 12 4 0 49 27 111
2017 Client contact centre 27 38 29 3 3 0 0 65 6 34
2017 Communications or public affairs 10 31 21 19 17 2 0 41 37 51
2017 Security 37 25 20 6 12 0 0 62 18 16
2017 Science and technology 19 33 22 13 9 4 0 55 23 1163
2017 Library services 8 34 16 27 14 0 0 42 42 38
2017 Administration and operations 27 38 18 9 7 1 0 66 16 208
2017 Human resources 21 39 23 9 5 3 0 62 15 81
2017 Financial management 46 34 15 4 0 2 0 81 4 58
2017 Procurement 30 30 19 10 0 0 10 67 11 10
2017 Real property 28 39 23 11 0 0 0 67 11 17
2017 Materiel management 7 36 28 8 0 14 7 55 10 14
2017 Information management 12 46 20 12 6 0 4 60 19 32
2017 Information technology 25 37 19 11 3 2 1 65 15 121
2017 Internal audit 41 24 17 0 0 17 0 79 0 12
2017 Evaluation 28 39 11 11 0 11 0 75 12 18
2017 Data sciences 17 29 29 7 14 4 0 48 22 26
2017 Policy 36 32 8 16 0 8 0 74 17 13
2017 Project management 23 36 22 10 8 1 0 60 18 136
2017 Other services to the public 25 40 13 9 14 0 0 64 23 45
2017 None of the above 25 28 15 15 11 6 0 56 27 172

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 29 10 13 4 4 0 72 18 34
2019 Compliance, inspection and enforcement 8 27 17 23 9 16 0 42 38 22
2019 Communications or public affairs 12 21 25 25 15 2 0 34 41 50
2019 Security 37 39 17 4 3 0 0 76 7 23
2019 Science and technology 16 29 23 16 9 6 0 48 28 1182
2019 Library services 9 28 24 19 7 12 0 42 30 39
2019 Legal services 0 15 56 19 0 10 0 17 21 10
2019 Administration and operations 28 27 19 9 8 6 2 61 18 228
2019 Human resources 23 40 22 9 1 6 0 67 10 91
2019 Financial management 37 40 15 6 1 1 0 78 7 68
2019 Procurement 18 13 34 27 9 0 0 30 36 20
2019 Real property 26 20 22 6 7 18 0 57 16 28
2019 Materiel management 14 14 37 19 0 16 0 33 23 15
2019 Information management 21 23 28 23 6 0 0 44 28 28
2019 Information technology 19 32 21 13 6 7 1 56 21 114
2019 Evaluation 24 35 28 4 4 4 0 62 9 23
2019 Data sciences 29 25 18 12 11 2 2 57 24 39
2019 Policy 44 36 5 12 3 0 0 79 15 33
2019 Project management 17 28 29 17 7 1 0 45 25 138
2019 Other services to the public 20 37 23 9 7 4 0 59 16 45
2019 None of the above 20 24 22 17 12 5 0 46 31 161
2018 Client contact centre 20 42 11 13 8 4 2 66 21 27
2018 Compliance, inspection and enforcement 18 18 24 27 13 0 0 36 40 16
2018 Communications or public affairs 6 23 36 17 11 6 0 31 30 64
2018 Security 15 42 12 5 5 21 0 72 13 18
2018 Science and technology 11 24 26 21 12 6 0 38 34 868
2018 Library services 5 35 21 27 5 7 0 43 34 29
2018 Legal services 0 27 17 55 0 0 0 27 55 10
2018 Administration and operations 19 33 24 12 10 2 0 53 23 170
2018 Human resources 11 25 26 24 10 3 1 37 36 62
2018 Financial management 27 37 24 7 0 4 0 67 7 46
2018 Information management 17 60 3 12 6 3 0 79 18 19
2018 Information technology 21 31 20 12 8 6 1 56 22 84
2018 Evaluation 18 29 17 29 7 0 0 47 36 11
2018 Data sciences 8 15 20 29 0 28 0 32 41 15
2018 Policy 17 38 18 15 10 2 0 56 26 22
2018 Project management 10 37 25 19 7 1 0 48 26 99
2018 Other services to the public 18 30 24 7 12 9 0 53 21 40
2018 None of the above 13 19 30 22 11 4 0 33 35 110
2017 Client contact centre 17 36 29 9 3 6 0 56 13 34
2017 Communications or public affairs 2 27 17 30 22 2 0 29 53 52
2017 Security 19 31 32 6 12 0 0 50 18 16
2017 Science and technology 11 29 25 16 10 9 0 44 29 1162
2017 Library services 2 38 14 20 20 6 0 43 42 38
2017 Administration and operations 20 35 23 11 8 3 0 57 20 208
2017 Human resources 13 35 29 14 6 3 0 49 21 81
2017 Financial management 32 33 22 10 0 3 0 66 10 58
2017 Procurement 10 50 0 20 0 20 0 75 25 10
2017 Real property 0 44 34 16 0 6 0 47 17 17
2017 Materiel management 7 28 29 15 0 14 7 45 19 14
2017 Information management 9 45 22 15 6 0 4 56 22 32
2017 Information technology 15 25 28 19 5 8 1 44 26 121
2017 Internal audit 24 16 26 7 0 26 0 55 10 12
2017 Evaluation 22 17 39 11 0 11 0 44 12 18
2017 Data sciences 4 25 32 14 11 14 0 33 29 26
2017 Policy 14 47 8 16 8 8 0 65 26 13
2017 Project management 14 27 26 20 11 2 0 42 31 137
2017 Other services to the public 15 37 15 18 9 6 0 56 28 46
2017 None of the above 14 23 22 18 13 9 1 41 34 173

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 22 6 20 6 0 0 68 26 35
2019 Compliance, inspection and enforcement 8 32 21 23 9 7 0 43 34 22
2019 Communications or public affairs 14 32 32 11 11 0 0 46 22 49
2019 Security 41 35 16 4 4 0 0 76 8 23
2019 Science and technology 15 32 20 19 11 4 0 49 31 1189
2019 Library services 11 33 11 32 10 2 0 46 43 39
2019 Legal services 0 46 20 9 25 0 0 46 34 10
2019 Administration and operations 23 33 18 13 8 2 2 59 23 230
2019 Human resources 25 40 23 6 2 3 0 68 8 91
2019 Financial management 40 36 19 5 0 0 0 76 5 69
2019 Procurement 26 13 17 44 0 0 0 39 44 20
2019 Real property 22 29 18 27 5 0 0 51 31 28
2019 Materiel management 31 23 28 6 10 3 0 55 16 15
2019 Information management 18 31 20 24 7 0 0 50 31 29
2019 Information technology 21 28 17 21 8 3 1 51 30 113
2019 Evaluation 15 41 27 4 8 4 0 59 13 23
2019 Data sciences 20 32 5 32 9 2 0 53 42 39
2019 Policy 20 55 6 9 9 0 0 75 19 33
2019 Project management 11 33 18 26 10 2 0 45 37 138
2019 Other services to the public 18 35 26 11 7 2 0 54 19 44
2019 None of the above 18 28 16 21 14 3 0 48 36 163
2018 Client contact centre 13 45 20 4 16 0 2 59 21 26
2018 Compliance, inspection and enforcement 15 21 25 26 12 0 0 36 38 16
2018 Communications or public affairs 10 36 18 20 15 1 0 46 36 64
2018 Security 20 32 15 4 10 21 0 64 17 19
2018 Science and technology 9 26 23 25 15 2 0 36 40 870
2018 Library services 0 23 25 33 19 0 0 23 52 29
2018 Legal services 0 19 8 51 21 0 0 19 73 10
2018 Administration and operations 22 27 20 17 13 1 0 49 31 169
2018 Human resources 11 30 21 23 12 2 1 43 36 62
2018 Financial management 27 38 24 9 2 0 0 65 11 46
2018 Information management 17 47 9 21 6 0 0 64 27 19
2018 Information technology 20 32 16 19 11 1 0 53 30 83
2018 Evaluation 27 19 10 27 17 0 0 47 44 11
2018 Data sciences 8 20 18 34 17 4 0 29 53 15
2018 Policy 12 50 10 20 5 2 0 64 26 22
2018 Project management 10 22 23 26 17 1 0 33 44 101
2018 Other services to the public 21 39 9 13 12 6 0 63 27 40
2018 None of the above 12 24 23 22 14 5 0 38 37 111
2017 Client contact centre 20 35 33 8 3 0 0 56 11 34
2017 Communications or public affairs 2 34 16 26 22 0 0 36 49 52
2017 Security 19 32 6 24 19 0 0 51 43 16
2017 Science and technology 10 33 24 19 11 4 0 45 31 1161
2017 Library services 2 34 12 27 24 0 0 37 51 38
2017 Administration and operations 16 35 18 16 13 1 0 52 29 207
2017 Human resources 13 37 24 15 8 2 0 51 24 81
2017 Financial management 32 36 21 12 0 0 0 68 12 58
2017 Procurement 20 30 30 10 0 10 0 56 11 10
2017 Real property 0 51 32 6 6 6 0 54 12 17
2017 Materiel management 7 28 36 8 0 14 7 45 10 14
2017 Information management 0 41 22 19 19 0 0 41 38 32
2017 Information technology 16 34 19 20 6 4 1 52 28 121
2017 Internal audit 24 33 0 42 0 0 0 58 42 12
2017 Evaluation 28 28 17 11 6 11 0 62 19 18
2017 Data sciences 10 28 25 11 14 11 0 43 28 26
2017 Policy 14 30 8 40 8 0 0 44 48 13
2017 Project management 8 31 20 19 19 3 0 40 39 135
2017 Other services to the public 13 47 15 13 11 0 0 61 24 46
2017 None of the above 15 24 21 19 15 5 1 41 36 172

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 11 12 12 4 0 0 72 16 35
2019 Compliance, inspection and enforcement 62 26 13 0 0 0 0 87 0 22
2019 Communications or public affairs 55 27 9 3 6 0 0 82 10 50
2019 Security 54 21 16 4 4 0 0 75 8 23
2019 Science and technology 32 28 17 6 3 11 3 70 10 1186
2019 Library services 44 26 15 5 5 5 0 74 11 39
2019 Legal services 27 53 10 10 0 0 0 80 10 10
2019 Administration and operations 40 25 13 6 5 8 3 74 12 232
2019 Human resources 47 27 15 7 2 2 0 75 10 91
2019 Financial management 71 22 6 1 0 0 0 93 1 69
2019 Procurement 45 26 21 0 0 0 9 77 0 20
2019 Real property 48 22 6 5 0 9 9 87 6 28
2019 Materiel management 40 25 6 0 9 20 0 82 11 15
2019 Information management 64 19 10 0 0 8 0 89 0 29
2019 Information technology 54 25 9 3 2 5 2 85 6 114
2019 Evaluation 48 23 16 0 4 8 0 78 5 23
2019 Data sciences 43 28 14 8 7 0 0 71 15 39
2019 Policy 47 26 21 3 0 3 0 75 3 33
2019 Project management 40 22 16 6 5 7 3 69 13 138
2019 Other services to the public 33 20 17 8 0 15 7 68 11 45
2019 None of the above 39 23 16 7 3 10 2 71 12 165
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 42 8 8 4 0 0 80 12 35
2019 Compliance, inspection and enforcement 28 60 8 4 0 0 0 88 4 22
2019 Communications or public affairs 21 43 15 13 7 0 0 64 20 50
2019 Security 56 25 8 11 0 0 0 81 11 22
2019 Science and technology 25 43 17 10 3 1 0 69 14 1186
2019 Library services 30 49 9 10 0 2 0 81 10 39
2019 Legal services 17 48 25 10 0 0 0 65 10 10
2019 Administration and operations 33 45 12 5 4 3 0 80 8 231
2019 Human resources 46 40 13 1 0 0 0 86 1 91
2019 Financial management 57 30 13 0 0 0 0 87 0 69
2019 Procurement 18 55 27 0 0 0 0 73 0 20
2019 Real property 25 35 26 12 2 0 0 60 14 28
2019 Materiel management 40 28 17 15 0 0 0 68 15 15
2019 Information management 48 44 8 0 0 0 0 92 0 29
2019 Information technology 36 38 14 9 3 1 0 75 12 114
2019 Evaluation 32 37 27 4 0 0 0 69 4 23
2019 Data sciences 42 25 14 12 7 0 0 68 18 39
2019 Policy 50 28 16 0 6 0 0 78 6 33
2019 Project management 26 47 17 7 3 0 0 72 10 138
2019 Other services to the public 30 48 16 4 2 0 0 77 7 45
2019 None of the above 30 38 15 10 7 1 0 68 17 164
2018 Client contact centre 41 31 19 9 0 0 0 72 9 27
2018 Compliance, inspection and enforcement 31 57 6 6 0 0 0 88 6 16
2018 Communications or public affairs 23 48 14 9 4 1 0 72 14 64
2018 Security 27 33 40 0 0 0 0 60 0 19
2018 Science and technology 18 42 22 13 5 1 0 60 18 866
2018 Library services 29 47 9 9 5 0 0 77 14 29
2018 Legal services 8 63 17 11 0 0 0 71 11 10
2018 Administration and operations 27 40 19 10 4 0 0 67 14 169
2018 Human resources 29 47 17 5 2 1 0 76 7 61
2018 Financial management 43 43 11 0 2 0 0 87 2 46
2018 Information management 30 51 12 7 0 0 0 81 7 18
2018 Information technology 36 41 12 8 3 0 1 78 10 83
2018 Evaluation 27 53 0 10 0 10 0 89 11 11
2018 Data sciences 8 74 9 8 0 0 0 83 8 14
2018 Policy 44 37 10 9 0 0 0 81 9 22
2018 Project management 20 43 16 16 3 1 0 64 20 101
2018 Other services to the public 21 45 10 15 9 0 0 66 24 40
2018 None of the above 23 39 16 14 4 4 0 64 19 110
2017 Client contact centre 9 62 17 3 6 3 0 73 9 34
2017 Communications or public affairs 6 35 11 24 22 2 0 41 48 52
2017 Security 26 43 19 6 7 0 0 69 13 16
2017 Science and technology 17 42 22 13 6 0 0 59 20 1162
2017 Library services 23 51 12 9 5 0 0 74 14 37
2017 Administration and operations 21 42 22 11 4 0 0 63 15 207
2017 Human resources 28 48 7 13 4 0 0 76 17 81
2017 Financial management 33 43 17 5 2 0 0 77 7 58
2017 Procurement 20 40 20 10 0 10 0 67 11 10
2017 Real property 28 39 16 16 0 0 0 68 16 17
2017 Materiel management 14 50 14 7 8 0 7 69 16 14
2017 Information management 18 54 18 10 0 0 0 72 10 32
2017 Information technology 22 39 22 13 3 1 0 62 16 119
2017 Internal audit 32 33 17 9 0 9 0 71 10 12
2017 Evaluation 17 50 11 11 0 11 0 75 12 18
2017 Data sciences 11 41 26 15 7 0 0 52 22 25
2017 Policy 28 32 24 16 0 0 0 60 16 13
2017 Project management 20 37 22 17 4 0 0 57 21 137
2017 Other services to the public 22 52 6 15 4 0 0 74 20 46
2017 None of the above 20 36 23 12 7 2 1 58 19 172

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 33 8 9 11 0 0 71 21 34
2019 Compliance, inspection and enforcement 19 32 8 25 9 7 0 55 36 22
2019 Communications or public affairs 8 29 17 22 22 2 0 38 45 50
2019 Security 37 40 8 15 0 0 0 77 15 22
2019 Science and technology 13 30 27 18 8 4 0 45 27 1182
2019 Library services 14 39 15 25 5 2 0 54 31 39
2019 Legal services 0 18 52 29 0 0 0 18 29 10
2019 Administration and operations 16 40 17 15 8 4 1 59 23 229
2019 Human resources 21 37 27 11 2 2 0 60 13 90
2019 Financial management 29 40 19 11 0 0 0 69 11 68
2019 Procurement 9 30 34 27 0 0 0 39 27 20
2019 Real property 19 18 34 22 2 5 0 39 26 28
2019 Materiel management 22 3 56 18 0 0 0 26 18 15
2019 Information management 17 48 9 24 3 0 0 65 26 29
2019 Information technology 18 31 21 19 6 4 0 52 26 114
2019 Evaluation 20 30 12 25 9 4 0 52 35 22
2019 Data sciences 37 20 20 9 11 2 0 58 21 39
2019 Policy 20 41 12 21 6 0 0 61 27 33
2019 Project management 10 26 27 25 10 2 0 37 35 138
2019 Other services to the public 24 31 34 4 7 0 0 55 10 45
2019 None of the above 18 31 19 19 10 3 0 51 30 162

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 39 11 9 0 2 0 80 9 34
2019 Compliance, inspection and enforcement 23 29 19 8 8 7 4 59 19 22
2019 Communications or public affairs 14 41 24 7 9 2 4 58 17 50
2019 Security 66 18 7 8 0 0 0 84 8 23
2019 Science and technology 26 36 17 11 5 3 2 65 17 1185
2019 Library services 24 47 7 20 0 2 0 72 20 39
2019 Legal services 9 76 15 0 0 0 0 85 0 10
2019 Administration and operations 36 37 14 5 4 3 2 76 9 232
2019 Human resources 46 36 9 6 0 2 1 84 6 90
2019 Financial management 38 35 16 2 0 5 3 80 3 69
2019 Procurement 18 38 14 17 0 4 9 64 20 20
2019 Real property 29 33 16 12 0 9 1 69 13 28
2019 Materiel management 57 24 0 11 0 8 0 88 12 15
2019 Information management 43 31 8 9 3 5 0 79 12 29
2019 Information technology 27 30 17 10 7 6 4 62 18 114
2019 Evaluation 36 36 17 7 0 4 0 75 8 23
2019 Data sciences 33 28 10 16 7 4 2 65 24 39
2019 Policy 56 42 0 0 3 0 0 97 3 32
2019 Project management 31 31 11 12 7 5 1 67 21 137
2019 Other services to the public 40 22 23 4 6 4 0 65 11 45
2019 None of the above 32 27 19 11 5 5 1 63 17 163
2018 Client contact centre 32 42 7 7 8 5 0 78 15 27
2018 Compliance, inspection and enforcement 14 38 16 25 0 0 6 56 27 15
2018 Communications or public affairs 16 33 18 16 8 8 0 54 27 64
2018 Security 29 62 5 4 0 0 0 90 4 19
2018 Science and technology 22 34 19 16 6 3 1 57 23 867
2018 Library services 22 33 33 8 5 0 0 54 13 28
2018 Legal services 19 42 20 10 0 0 8 67 11 10
2018 Administration and operations 35 31 13 12 5 2 2 68 18 170
2018 Human resources 31 43 17 3 3 1 2 76 7 62
2018 Financial management 43 38 9 4 2 2 2 84 7 46
2018 Information management 33 42 16 0 10 0 0 74 10 18
2018 Information technology 38 36 11 7 5 3 0 77 12 83
2018 Evaluation 27 29 8 27 0 0 10 62 29 11
2018 Data sciences 26 43 10 22 0 0 0 69 22 14
2018 Policy 32 33 14 9 5 7 0 70 15 22
2018 Project management 32 36 13 8 5 4 1 72 14 101
2018 Other services to the public 37 24 18 13 8 0 0 62 21 40
2018 None of the above 26 27 18 16 6 6 1 57 23 110
2017 Client contact centre 33 37 25 3 0 3 0 72 3 33
2017 Communications or public affairs 32 36 4 15 6 8 0 74 22 52
2017 Security 45 21 27 0 6 0 0 67 6 15
2017 Science and technology 25 35 17 12 5 5 1 64 18 1158
2017 Library services 24 42 12 12 2 4 4 72 15 38
2017 Administration and operations 33 31 14 11 6 3 1 67 18 208
2017 Human resources 43 34 14 8 0 0 2 78 8 81
2017 Financial management 37 36 16 7 0 3 0 76 7 58
2017 Procurement 40 50 0 10 0 0 0 90 10 10
2017 Real property 33 45 6 5 0 12 0 88 5 17
2017 Materiel management 50 21 21 0 0 0 7 77 0 14
2017 Information management 30 25 18 7 2 16 2 67 11 32
2017 Information technology 28 41 15 8 2 5 0 73 11 121
2017 Internal audit 41 24 9 17 9 0 0 65 26 12
2017 Evaluation 22 50 11 6 0 11 0 81 6 18
2017 Data sciences 28 36 18 11 7 0 0 64 18 26
2017 Policy 38 24 24 5 0 8 0 68 6 13
2017 Project management 33 29 14 16 3 4 1 65 20 137
2017 Other services to the public 46 37 4 4 7 2 0 84 11 46
2017 None of the above 31 24 19 11 7 7 0 59 20 172

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 35 10 8 4 0 0 78 12 35
2019 Compliance, inspection and enforcement 42 30 13 8 0 7 0 78 9 22
2019 Communications or public affairs 14 42 18 10 16 0 0 56 26 50
2019 Security 66 18 11 4 0 0 0 84 4 23
2019 Science and technology 28 38 21 8 3 3 0 68 11 1183
2019 Library services 26 45 21 5 0 2 0 73 5 39
2019 Legal services 37 9 45 9 0 0 0 46 9 10
2019 Administration and operations 36 31 23 3 4 2 1 69 7 230
2019 Human resources 45 33 15 5 0 2 0 79 5 90
2019 Financial management 41 44 11 5 0 0 0 85 5 69
2019 Procurement 22 38 23 9 0 0 9 66 9 20
2019 Real property 28 25 18 9 0 20 0 66 11 28
2019 Materiel management 36 35 15 15 0 0 0 70 15 14
2019 Information management 45 37 13 3 0 3 0 84 3 29
2019 Information technology 35 32 14 10 3 3 2 71 14 114
2019 Evaluation 36 29 18 13 0 4 0 68 13 23
2019 Data sciences 41 32 18 2 7 0 0 73 9 39
2019 Policy 44 48 6 0 3 0 0 91 3 33
2019 Project management 30 30 24 9 2 4 1 63 11 136
2019 Other services to the public 39 30 25 4 0 2 0 70 4 45
2019 None of the above 30 29 23 9 6 3 0 61 16 161
2018 Client contact centre 48 18 25 5 4 0 0 66 9 27
2018 Compliance, inspection and enforcement 18 59 24 0 0 0 0 76 0 16
2018 Communications or public affairs 15 36 26 11 5 7 0 55 17 64
2018 Security 34 16 41 8 0 0 0 51 8 19
2018 Science and technology 20 36 29 10 2 1 0 58 13 870
2018 Library services 18 43 31 5 2 0 0 61 7 29
2018 Legal services 19 20 50 11 0 0 0 38 11 10
2018 Administration and operations 26 32 27 11 3 1 0 58 15 169
2018 Human resources 22 39 26 11 2 0 0 61 13 62
2018 Financial management 39 43 13 0 0 4 0 86 0 46
2018 Information management 10 59 19 6 6 0 0 68 12 18
2018 Information technology 38 42 16 2 1 0 0 80 3 84
2018 Evaluation 27 27 27 19 0 0 0 54 19 11
2018 Data sciences 16 52 19 13 0 0 0 69 13 14
2018 Policy 15 42 32 0 5 5 0 61 5 22
2018 Project management 29 34 24 7 1 5 0 67 9 100
2018 Other services to the public 21 53 11 11 5 0 0 73 16 40
2018 None of the above 31 24 24 9 6 6 0 59 16 110

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 30 26 0 7 2 0 67 7 34
2019 Compliance, inspection and enforcement 31 18 19 16 8 0 7 53 27 22
2019 Communications or public affairs 8 17 18 27 17 10 3 29 51 50
2019 Security 56 11 23 4 0 6 0 71 4 23
2019 Science and technology 19 21 21 15 10 12 2 46 29 1182
2019 Library services 11 24 26 17 2 16 2 44 24 39
2019 Legal services 9 20 24 19 10 19 0 35 35 10
2019 Administration and operations 21 25 20 10 10 13 2 53 24 231
2019 Human resources 24 21 27 10 12 5 2 48 24 91
2019 Financial management 29 18 30 5 10 6 2 51 16 69
2019 Procurement 18 17 35 21 4 4 0 36 27 20
2019 Real property 21 14 25 23 9 7 0 38 35 27
2019 Materiel management 28 24 28 11 0 8 0 57 12 15
2019 Information management 22 24 14 20 5 14 0 55 29 29
2019 Information technology 21 27 18 9 7 15 2 58 20 114
2019 Evaluation 20 12 17 20 9 22 0 42 37 22
2019 Data sciences 35 16 5 12 14 13 6 63 31 39
2019 Policy 16 27 27 12 8 9 0 48 23 33
2019 Project management 13 27 18 14 11 16 1 49 30 138
2019 Other services to the public 29 16 17 11 14 13 0 52 29 43
2019 None of the above 17 19 21 13 16 10 3 42 34 164
2018 Client contact centre 19 24 36 8 13 0 0 43 22 26
2018 Compliance, inspection and enforcement 8 35 13 24 14 5 0 46 41 16
2018 Communications or public affairs 7 17 18 29 14 14 0 29 50 64
2018 Security 33 13 15 6 8 25 0 62 19 19
2018 Science and technology 11 24 22 19 13 10 1 39 36 868
2018 Library services 9 14 33 17 10 18 0 28 33 29
2018 Legal services 20 10 0 32 0 38 0 49 51 10
2018 Administration and operations 19 25 20 14 15 5 2 47 32 170
2018 Human resources 26 22 18 19 5 6 5 53 27 61
2018 Financial management 24 19 27 10 7 11 2 50 19 46
2018 Information management 16 31 14 26 10 3 0 49 37 18
2018 Information technology 29 20 20 12 5 11 1 57 20 83
2018 Evaluation 10 27 10 17 17 19 0 46 42 11
2018 Data sciences 0 26 13 37 0 20 4 34 49 14
2018 Policy 13 32 18 10 15 11 0 51 29 22
2018 Project management 17 21 23 15 11 12 2 44 29 101
2018 Other services to the public 23 26 22 2 19 8 0 53 23 40
2018 None of the above 13 17 15 22 19 9 3 35 47 110
2017 Client contact centre 14 21 26 9 6 21 3 46 20 34
2017 Communications or public affairs 13 19 13 22 11 16 6 41 42 52
2017 Security 19 0 32 6 12 25 6 27 26 16
2017 Science and technology 10 22 22 16 13 15 2 38 35 1160
2017 Library services 20 17 28 16 7 13 0 42 26 38
2017 Administration and operations 12 20 23 11 18 14 1 38 35 208
2017 Human resources 22 25 14 11 12 9 7 55 28 80
2017 Financial management 15 23 17 10 7 18 10 52 24 58
2017 Procurement 20 10 30 20 10 0 10 33 34 10
2017 Real property 27 28 22 11 0 6 6 63 13 17
2017 Materiel management 7 22 29 21 0 7 14 37 27 14
2017 Information management 3 15 22 16 12 32 0 27 42 32
2017 Information technology 16 25 22 10 10 15 2 50 24 121
2017 Internal audit 9 15 33 9 9 26 0 32 23 12
2017 Evaluation 11 17 16 11 6 39 0 46 27 18
2017 Data sciences 7 7 32 14 18 18 4 18 42 26
2017 Policy 8 24 5 15 24 16 8 42 51 13
2017 Project management 14 17 23 20 13 11 1 36 38 137
2017 Other services to the public 9 13 28 13 18 18 2 27 38 46
2017 None of the above 13 19 17 12 16 20 2 41 37 171

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 36 14 12 4 0 0 69 16 35
2019 Compliance, inspection and enforcement 39 29 24 8 0 0 0 68 8 22
2019 Communications or public affairs 15 24 19 16 20 5 0 41 38 50
2019 Security 54 32 0 14 0 0 0 86 14 23
2019 Science and technology 18 31 21 15 11 3 0 51 27 1181
2019 Library services 13 38 17 19 7 2 2 54 28 39
2019 Legal services 10 27 44 19 0 0 0 37 19 10
2019 Administration and operations 29 34 14 14 6 2 1 65 21 232
2019 Human resources 32 29 17 14 3 3 2 64 18 91
2019 Financial management 42 41 12 1 1 2 0 85 3 69
2019 Procurement 18 30 21 17 14 0 0 47 31 20
2019 Real property 21 19 26 25 4 5 0 42 31 28
2019 Materiel management 42 8 28 17 4 0 0 51 21 15
2019 Information management 25 26 34 8 5 3 0 52 13 29
2019 Information technology 29 33 12 17 5 3 0 64 23 114
2019 Evaluation 24 28 14 17 4 13 0 60 24 23
2019 Data sciences 39 21 18 5 13 4 0 63 19 39
2019 Policy 28 51 12 6 3 0 0 79 9 33
2019 Project management 16 34 22 18 10 0 0 50 28 138
2019 Other services to the public 16 28 32 13 9 2 0 45 22 45
2019 None of the above 25 22 17 17 15 4 0 49 34 164
2018 Client contact centre 23 33 14 21 8 0 0 56 29 27
2018 Compliance, inspection and enforcement 18 29 35 13 5 0 0 47 18 16
2018 Communications or public affairs 18 23 20 18 14 8 0 44 34 64
2018 Security 38 27 6 4 4 21 0 82 10 19
2018 Science and technology 10 29 25 21 15 1 0 39 36 868
2018 Library services 4 24 32 30 10 0 0 28 40 29
2018 Legal services 0 41 8 30 11 8 0 45 46 10
2018 Administration and operations 24 32 18 14 11 2 0 56 25 168
2018 Human resources 9 17 24 33 16 1 0 26 49 62
2018 Financial management 44 29 16 9 2 0 0 73 11 46
2018 Information management 16 15 30 19 16 3 0 32 36 18
2018 Information technology 24 43 11 9 11 3 0 68 21 83
2018 Evaluation 19 47 17 7 0 10 0 73 8 11
2018 Data sciences 15 49 14 9 12 0 0 65 22 14
2018 Policy 19 32 19 14 15 0 0 51 30 22
2018 Project management 15 36 18 18 11 2 0 52 30 101
2018 Other services to the public 5 24 15 37 18 0 0 30 55 40
2018 None of the above 17 28 18 20 14 4 0 46 36 110
2017 Client contact centre 18 38 32 12 0 0 0 56 12 34
2017 Communications or public affairs 15 34 15 23 9 4 0 52 33 52
2017 Security 49 40 0 0 12 0 0 88 12 16
2017 Science and technology 14 32 21 17 13 2 0 47 31 1158
2017 Library services 7 40 15 24 12 2 0 48 37 38
2017 Administration and operations 26 35 18 8 12 2 0 61 21 208
2017 Human resources 10 31 22 19 10 4 3 44 32 81
2017 Financial management 50 33 7 3 3 3 0 86 7 58
2017 Procurement 10 50 20 0 20 0 0 60 20 10
2017 Real property 11 38 17 22 6 6 0 53 29 17
2017 Materiel management 7 15 35 7 22 7 7 25 34 14
2017 Information management 4 42 13 22 17 3 0 47 40 32
2017 Information technology 20 41 17 10 11 2 0 61 21 121
2017 Internal audit 33 25 26 9 7 0 0 58 16 12
2017 Evaluation 22 39 22 6 0 11 0 69 6 18
2017 Data sciences 14 28 18 18 18 4 0 44 37 26
2017 Policy 24 28 8 8 8 16 8 69 21 13
2017 Project management 19 33 16 17 13 2 0 53 31 137
2017 Other services to the public 11 35 26 17 11 0 0 46 28 46
2017 None of the above 18 31 18 14 14 6 0 52 29 172

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 42 14 17 8 6 0 59 26 35
2019 Compliance, inspection and enforcement 23 48 12 12 4 0 0 71 17 22
2019 Communications or public affairs 10 21 23 22 23 2 0 32 45 50
2019 Security 46 36 4 4 9 0 0 82 13 23
2019 Science and technology 18 26 17 16 17 2 3 47 35 1186
2019 Library services 5 36 22 20 16 2 0 42 36 39
2019 Legal services 10 9 28 54 0 0 0 19 54 10
2019 Administration and operations 23 23 18 14 17 3 2 49 33 230
2019 Human resources 20 26 16 17 18 1 2 47 36 91
2019 Financial management 37 24 16 15 6 0 1 62 22 69
2019 Procurement 22 21 13 21 23 0 0 43 44 20
2019 Real property 22 13 23 12 16 14 0 41 32 28
2019 Materiel management 14 12 19 19 19 17 0 31 46 15
2019 Information management 5 24 14 23 29 5 0 31 55 29
2019 Information technology 26 25 14 16 15 2 2 53 33 114
2019 Evaluation 20 29 20 15 11 4 0 51 28 23
2019 Data sciences 28 20 7 12 18 6 10 56 36 39
2019 Policy 26 45 15 9 6 0 0 71 15 33
2019 Project management 14 30 14 16 25 0 2 45 41 138
2019 Other services to the public 15 19 20 21 20 0 6 36 43 45
2019 None of the above 20 18 17 19 22 4 1 40 43 164
2018 Client contact centre 21 32 18 8 21 0 0 53 29 26
2018 Compliance, inspection and enforcement 0 33 24 23 18 0 3 34 42 16
2018 Communications or public affairs 17 15 14 17 33 2 3 34 52 64
2018 Security 20 23 5 19 9 21 4 56 37 19
2018 Science and technology 14 24 18 21 21 1 1 39 43 867
2018 Library services 2 22 22 24 29 0 0 24 54 29
2018 Legal services 0 19 26 44 11 0 0 19 55 10
2018 Administration and operations 16 23 14 20 24 2 1 40 46 170
2018 Human resources 12 7 11 33 36 1 0 19 69 62
2018 Financial management 33 32 11 14 11 0 0 64 25 46
2018 Information management 16 12 6 40 22 0 3 29 64 18
2018 Information technology 26 20 17 15 19 4 0 47 35 84
2018 Evaluation 10 29 27 15 0 19 0 48 18 11
2018 Data sciences 25 17 27 23 4 0 4 44 28 14
2018 Policy 10 41 19 14 15 0 0 51 30 22
2018 Project management 12 31 11 19 24 1 1 44 44 101
2018 Other services to the public 5 18 16 28 30 0 3 24 60 40
2018 None of the above 15 20 15 25 20 5 1 37 47 110
2017 Client contact centre 18 20 24 18 8 6 6 43 30 34
2017 Communications or public affairs 19 28 13 15 17 6 2 51 35 52
2017 Security 25 38 13 6 12 0 6 67 19 16
2017 Science and technology 16 28 14 18 19 3 3 46 39 1162
2017 Library services 8 28 24 22 15 2 0 37 38 38
2017 Administration and operations 14 19 19 13 27 6 2 36 44 207
2017 Human resources 9 21 12 29 26 1 1 31 57 81
2017 Financial management 36 29 9 10 9 4 4 70 20 58
2017 Procurement 20 30 30 0 20 0 0 50 20 10
2017 Real property 22 23 11 11 33 0 0 45 44 17
2017 Materiel management 15 15 15 15 31 8 0 33 50 13
2017 Information management 0 25 10 26 31 9 0 27 62 32
2017 Information technology 14 24 20 14 23 4 2 40 39 121
2017 Internal audit 33 8 17 26 7 9 0 44 37 12
2017 Evaluation 11 28 33 11 6 11 0 44 18 18
2017 Data sciences 14 25 11 11 29 4 8 43 45 26
2017 Policy 14 31 24 16 16 0 0 44 32 13
2017 Project management 13 30 17 16 22 1 1 44 39 136
2017 Other services to the public 13 20 26 22 18 2 0 34 40 46
2017 None of the above 13 29 15 14 22 5 2 46 38 173

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 12 18 2 0 0 4 79 2 35
2019 Compliance, inspection and enforcement 58 24 9 4 0 0 4 86 5 22
2019 Communications or public affairs 59 12 9 9 6 0 5 75 15 50
2019 Security 77 15 4 0 0 0 4 96 0 23
2019 Science and technology 54 27 11 3 1 1 3 84 5 1185
2019 Library services 66 15 12 5 0 0 2 82 5 39
2019 Legal services 46 34 20 0 0 0 0 80 0 10
2019 Administration and operations 54 22 11 3 2 0 7 83 6 232
2019 Human resources 54 26 7 5 2 0 6 85 8 91
2019 Financial management 62 20 10 2 2 0 3 85 5 69
2019 Procurement 53 21 9 4 0 0 13 85 5 20
2019 Real property 59 27 14 0 0 0 0 86 0 28
2019 Materiel management 50 23 22 0 6 0 0 73 6 15
2019 Information management 65 21 6 8 0 0 0 87 8 29
2019 Information technology 55 23 12 6 2 0 3 80 8 111
2019 Evaluation 33 34 20 10 0 0 4 69 10 23
2019 Data sciences 65 17 7 5 0 0 6 88 5 39
2019 Policy 38 35 19 6 3 0 0 73 9 33
2019 Project management 54 28 10 5 1 1 2 84 6 137
2019 Other services to the public 54 17 25 2 2 0 0 71 4 45
2019 None of the above 50 22 12 5 2 1 8 80 7 164

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 2 5 12 2 0 8 80 15 35
2019 Compliance, inspection and enforcement 43 29 16 0 0 0 13 82 0 22
2019 Communications or public affairs 62 3 3 3 2 0 26 88 7 50
2019 Security 74 8 7 0 4 0 7 88 4 23
2019 Science and technology 59 12 6 4 3 3 12 84 8 1186
2019 Library services 59 7 5 7 7 2 12 78 16 39
2019 Legal services 38 10 9 0 0 10 34 84 0 10
2019 Administration and operations 60 7 6 1 4 3 19 86 6 231
2019 Human resources 64 5 2 2 9 1 18 85 13 91
2019 Financial management 72 9 7 2 1 0 8 88 4 69
2019 Procurement 40 9 0 13 9 0 30 70 30 20
2019 Real property 42 2 20 8 4 11 13 58 16 28
2019 Materiel management 44 14 0 9 17 8 8 69 31 15
2019 Information management 52 21 0 16 5 0 7 78 22 29
2019 Information technology 65 8 10 2 5 2 8 80 8 111
2019 Evaluation 49 18 8 4 4 4 12 80 10 23
2019 Data sciences 59 4 2 9 2 0 23 82 15 39
2019 Policy 64 12 18 3 0 0 3 78 3 33
2019 Project management 58 7 12 5 5 2 11 75 12 138
2019 Other services to the public 53 11 10 7 0 4 16 79 8 45
2019 None of the above 50 8 9 6 6 7 14 73 16 163

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 26 13 2 2 0 4 82 4 35
2019 Compliance, inspection and enforcement 47 19 29 0 0 0 4 69 0 22
2019 Communications or public affairs 48 11 15 10 0 0 16 70 12 48
2019 Security 84 4 8 4 0 0 0 88 4 23
2019 Science and technology 45 26 14 7 3 2 3 75 10 1186
2019 Library services 31 40 17 10 2 0 0 71 12 39
2019 Legal services 19 62 19 0 0 0 0 81 0 10
2019 Administration and operations 45 21 17 3 4 4 7 73 8 232
2019 Human resources 50 17 20 2 4 3 2 72 7 91
2019 Financial management 63 20 9 4 1 0 4 86 5 69
2019 Procurement 40 21 26 13 0 0 0 62 13 20
2019 Real property 27 19 32 5 13 0 4 48 18 28
2019 Materiel management 37 19 20 0 10 14 0 65 11 15
2019 Information management 33 32 18 13 0 5 0 67 14 29
2019 Information technology 52 17 17 8 4 0 2 71 11 111
2019 Evaluation 30 48 19 0 0 4 0 81 0 23
2019 Data sciences 53 22 9 5 4 0 6 80 10 39
2019 Policy 73 21 7 0 0 0 0 93 0 33
2019 Project management 41 30 19 5 1 0 3 74 7 137
2019 Other services to the public 49 28 17 6 0 0 0 77 6 45
2019 None of the above 41 17 20 13 2 4 4 63 16 165

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 33 8 5 2 4 0 84 7 34
2019 Compliance, inspection and enforcement 43 27 25 0 0 0 4 74 0 22
2019 Communications or public affairs 39 9 18 12 2 3 17 60 17 50
2019 Security 84 12 0 0 0 0 4 100 0 22
2019 Science and technology 42 26 15 6 4 4 4 73 11 1182
2019 Library services 38 26 24 7 0 5 0 67 8 39
2019 Legal services 19 34 47 0 0 0 0 53 0 10
2019 Administration and operations 46 19 14 6 5 3 7 72 12 232
2019 Human resources 52 12 23 2 6 3 2 67 8 90
2019 Financial management 66 11 12 6 1 0 4 80 8 69
2019 Procurement 45 4 17 26 0 0 9 53 28 20
2019 Real property 38 21 27 7 4 0 4 62 11 28
2019 Materiel management 37 21 16 0 11 15 0 69 13 14
2019 Information management 37 37 12 13 0 0 0 75 13 29
2019 Information technology 48 19 18 8 4 0 3 69 13 111
2019 Evaluation 34 35 16 4 0 4 7 77 5 23
2019 Data sciences 49 15 12 11 4 2 6 70 17 39
2019 Policy 54 27 12 3 0 0 3 84 3 33
2019 Project management 36 25 23 9 1 1 4 65 11 138
2019 Other services to the public 43 29 14 7 2 2 2 75 10 44
2019 None of the above 37 18 17 15 2 6 5 62 19 161

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 6 5 15 8 0 10 69 26 34
2019 Compliance, inspection and enforcement 49 14 13 19 0 0 4 66 20 22
2019 Communications or public affairs 56 3 5 17 9 0 9 66 28 50
2019 Security 78 14 4 0 0 0 4 96 0 23
2019 Science and technology 48 16 14 6 6 4 6 71 14 1180
2019 Library services 29 18 17 17 12 2 5 50 31 39
2019 Legal services 19 35 9 20 10 0 9 58 32 10
2019 Administration and operations 41 11 11 8 17 5 8 59 28 231
2019 Human resources 43 13 17 5 14 2 6 61 21 91
2019 Financial management 74 6 11 5 4 0 0 80 9 68
2019 Procurement 36 13 22 19 9 0 0 50 28 19
2019 Real property 29 27 7 7 8 18 4 72 19 28
2019 Materiel management 40 11 17 8 15 8 0 55 26 15
2019 Information management 37 17 27 3 8 5 3 59 12 28
2019 Information technology 48 14 13 11 8 4 3 66 20 111
2019 Evaluation 55 15 8 7 0 7 7 81 9 23
2019 Data sciences 52 11 5 2 9 4 16 80 14 39
2019 Policy 82 6 3 5 0 0 3 91 6 33
2019 Project management 40 11 18 15 7 3 6 56 24 137
2019 Other services to the public 42 22 15 8 4 6 2 71 13 45
2019 None of the above 43 15 13 13 6 4 6 64 22 164

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 20 5 0 6 0 12 88 6 35
2019 Compliance, inspection and enforcement 80 11 5 0 0 0 5 95 0 21
2019 Communications or public affairs 65 5 9 4 0 2 15 84 5 50
2019 Security 67 19 10 0 0 0 4 89 0 23
2019 Science and technology 71 13 7 3 1 1 4 89 4 1183
2019 Library services 79 11 2 0 0 5 2 98 0 39
2019 Legal services 67 24 0 0 9 0 0 91 9 10
2019 Administration and operations 53 13 12 3 3 6 11 79 7 231
2019 Human resources 56 22 5 6 0 2 8 87 7 91
2019 Financial management 61 14 11 4 9 0 2 77 13 69
2019 Procurement 52 9 17 14 0 0 9 66 16 20
2019 Real property 48 11 13 2 2 20 4 77 6 28
2019 Materiel management 42 24 15 8 6 6 0 70 15 15
2019 Information management 49 15 13 8 7 5 3 70 16 29
2019 Information technology 65 12 14 4 2 2 2 80 6 110
2019 Evaluation 53 30 8 0 0 8 0 91 0 23
2019 Data sciences 69 15 5 0 2 2 6 92 3 39
2019 Policy 88 3 6 3 0 0 0 91 3 33
2019 Project management 58 15 14 5 4 1 4 76 9 136
2019 Other services to the public 72 15 7 0 2 2 2 91 2 45
2019 None of the above 57 14 12 3 3 6 5 79 8 164

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 84 2 4 0 6 2 2 90 6 35
2019 Compliance, inspection and enforcement 87 4 4 0 0 0 4 95 0 22
2019 Communications or public affairs 64 10 2 2 4 2 17 90 8 50
2019 Security 77 15 0 0 0 0 8 100 0 22
2019 Science and technology 77 8 5 2 1 3 3 91 4 1182
2019 Library services 83 2 5 2 0 5 2 92 3 39
2019 Legal services 56 35 0 0 0 0 9 100 0 10
2019 Administration and operations 71 7 7 1 1 4 10 90 2 231
2019 Human resources 81 2 2 0 3 1 11 94 4 91
2019 Financial management 84 5 7 0 1 0 2 91 1 69
2019 Procurement 62 9 9 0 9 0 13 80 10 20
2019 Real property 60 18 0 2 0 18 1 97 3 28
2019 Materiel management 78 12 0 10 0 0 0 90 10 14
2019 Information management 94 3 0 0 0 0 3 100 0 29
2019 Information technology 73 12 3 2 4 6 1 91 6 110
2019 Evaluation 84 3 4 0 0 8 0 95 0 23
2019 Data sciences 78 9 0 0 4 2 6 95 5 39
2019 Policy 91 7 3 0 0 0 0 97 0 33
2019 Project management 74 9 5 2 1 7 3 91 3 137
2019 Other services to the public 75 2 10 2 0 7 4 86 3 45
2019 None of the above 69 8 7 4 3 3 6 85 8 163

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 80 5 5 4 2 0 6 89 6 35
2019 Compliance, inspection and enforcement 83 0 4 0 4 0 8 90 5 22
2019 Communications or public affairs 67 3 3 2 0 2 23 93 2 50
2019 Security 88 8 0 0 0 0 4 100 0 23
2019 Science and technology 80 6 2 0 0 2 9 97 1 1179
2019 Library services 88 2 0 0 0 5 5 100 0 39
2019 Legal services 56 0 15 0 0 0 28 79 0 10
2019 Administration and operations 71 8 3 0 3 3 13 94 3 231
2019 Human resources 85 2 2 0 0 0 12 98 0 91
2019 Financial management 84 5 4 0 2 2 2 94 3 69
2019 Procurement 66 17 0 0 0 0 17 100 0 20
2019 Real property 74 5 0 0 2 20 0 97 3 28
2019 Materiel management 83 9 0 0 0 0 8 100 0 15
2019 Information management 88 0 0 0 0 5 7 100 0 29
2019 Information technology 74 7 5 1 3 2 8 90 4 110
2019 Evaluation 76 13 0 0 0 4 7 100 0 23
2019 Data sciences 80 7 0 0 0 2 11 100 0 39
2019 Policy 94 6 0 0 0 0 0 100 0 31
2019 Project management 81 4 6 3 0 1 6 91 3 136
2019 Other services to the public 76 6 2 2 0 4 9 95 3 45
2019 None of the above 73 7 3 1 2 5 9 94 3 164

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 49 20 5 2 0 0 73 7 35
2019 Compliance, inspection and enforcement 31 52 13 4 0 0 0 83 4 22
2019 Communications or public affairs 13 47 13 20 6 2 0 61 26 50
2019 Security 34 53 12 0 0 0 0 88 0 23
2019 Science and technology 20 44 19 10 4 2 1 67 13 1185
2019 Library services 14 61 8 12 2 2 0 77 15 39
2019 Legal services 27 29 34 0 10 0 0 56 10 10
2019 Administration and operations 29 43 14 5 3 5 1 77 8 232
2019 Human resources 30 48 14 5 1 0 2 80 6 89
2019 Financial management 42 36 19 1 0 0 1 79 1 69
2019 Procurement 22 31 13 26 0 0 9 58 28 20
2019 Real property 12 37 38 2 2 9 0 53 5 28
2019 Materiel management 40 14 30 0 0 17 0 64 0 15
2019 Information management 30 34 25 9 3 0 0 63 11 28
2019 Information technology 32 43 12 9 3 2 0 76 13 114
2019 Evaluation 25 39 24 4 0 8 0 70 5 23
2019 Data sciences 28 46 12 9 4 0 0 75 13 39
2019 Policy 38 39 17 5 0 0 0 77 5 33
2019 Project management 21 44 20 11 3 1 0 66 14 137
2019 Other services to the public 19 41 19 18 2 0 0 60 21 45
2019 None of the above 22 43 22 8 4 0 0 66 12 163
2018 Client contact centre 37 17 29 5 8 5 0 56 13 27
2018 Compliance, inspection and enforcement 10 39 40 6 5 0 0 49 11 16
2018 Communications or public affairs 17 30 21 10 12 8 2 53 24 64
2018 Security 20 42 5 13 0 21 0 78 16 19
2018 Science and technology 17 38 25 12 4 2 0 57 17 870
2018 Library services 11 23 47 9 9 0 0 34 18 29
2018 Legal services 38 11 31 19 0 0 0 50 19 10
2018 Administration and operations 24 37 24 7 4 3 1 63 11 169
2018 Human resources 17 41 18 9 12 3 0 60 21 62
2018 Financial management 26 47 20 2 2 2 0 75 5 46
2018 Information management 16 34 40 0 6 3 0 52 6 18
2018 Information technology 27 50 9 4 4 5 0 82 9 82
2018 Evaluation 27 46 8 0 0 19 0 90 0 11
2018 Data sciences 26 52 0 18 0 0 4 82 18 14
2018 Policy 15 48 13 15 5 5 0 66 21 22
2018 Project management 18 51 13 10 3 4 0 72 14 101
2018 Other services to the public 13 38 25 13 10 0 0 52 23 40
2018 None of the above 19 40 23 7 8 2 0 61 16 110
2017 Client contact centre 12 53 20 9 2 3 0 67 12 34
2017 Communications or public affairs 17 34 19 17 7 6 0 54 26 52
2017 Security 57 7 25 0 6 6 0 67 6 16
2017 Science and technology 20 39 22 12 4 4 0 61 16 1161
2017 Library services 13 50 20 11 7 0 0 62 18 38
2017 Administration and operations 24 34 22 9 5 5 0 61 15 208
2017 Human resources 16 38 28 12 4 2 0 55 17 81
2017 Financial management 35 48 10 3 0 4 0 86 3 58
2017 Procurement 40 10 40 0 10 0 0 50 10 10
2017 Real property 27 40 10 11 11 0 0 67 22 17
2017 Materiel management 14 28 43 7 0 0 7 46 8 14
2017 Information management 6 50 26 14 2 0 2 57 17 32
2017 Information technology 25 41 14 10 8 2 0 67 18 121
2017 Internal audit 33 25 17 0 7 17 0 70 9 12
2017 Evaluation 39 28 22 0 0 11 0 75 0 18
2017 Data sciences 21 36 32 7 4 0 0 57 11 26
2017 Policy 14 39 16 16 8 8 0 57 26 13
2017 Project management 19 49 16 5 7 3 0 71 12 137
2017 Other services to the public 11 42 28 13 7 0 0 53 20 46
2017 None of the above 21 41 18 12 3 5 0 65 16 173

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 36 6 2 2 0 0 90 4 35
2019 Compliance, inspection and enforcement 43 53 0 4 0 0 0 96 4 22
2019 Communications or public affairs 20 35 16 17 10 2 0 56 27 50
2019 Security 63 33 4 0 0 0 0 96 0 23
2019 Science and technology 39 41 13 5 2 2 0 81 6 1178
2019 Library services 31 56 10 3 0 0 0 87 3 38
2019 Legal services 27 63 0 10 0 0 0 90 10 10
2019 Administration and operations 46 37 11 1 2 2 1 85 4 232
2019 Human resources 48 37 10 4 1 0 0 85 5 90
2019 Financial management 53 41 2 1 3 0 0 94 4 67
2019 Procurement 22 48 13 9 0 0 9 77 9 20
2019 Real property 29 23 32 5 0 12 0 59 5 28
2019 Materiel management 56 33 11 0 0 0 0 89 0 15
2019 Information management 56 30 9 3 0 3 0 88 3 29
2019 Information technology 45 35 9 6 3 2 0 81 9 114
2019 Evaluation 12 63 8 11 0 4 0 79 12 23
2019 Data sciences 59 23 5 7 4 2 0 83 12 38
2019 Policy 52 33 12 3 0 0 0 85 3 33
2019 Project management 40 37 16 5 0 1 0 78 5 138
2019 Other services to the public 42 37 11 8 0 2 0 80 8 45
2019 None of the above 44 29 17 4 5 0 1 73 10 163
2018 Client contact centre 32 40 15 4 4 4 0 75 9 26
2018 Compliance, inspection and enforcement 34 36 24 6 0 0 0 71 6 15
2018 Communications or public affairs 18 55 17 6 2 1 0 74 9 64
2018 Security 38 43 19 0 0 0 0 81 0 19
2018 Science and technology 36 45 13 5 1 1 0 82 5 862
2018 Library services 24 45 18 10 0 2 0 71 10 28
2018 Legal services 38 31 20 0 0 10 0 77 0 10
2018 Administration and operations 47 31 11 8 2 2 0 79 9 166
2018 Human resources 33 45 13 7 2 0 0 78 9 61
2018 Financial management 53 45 2 0 0 0 0 98 0 45
2018 Information management 33 60 0 6 0 0 0 94 6 18
2018 Information technology 50 28 14 4 3 1 0 80 7 83
2018 Evaluation 37 10 27 17 0 10 0 51 19 11
2018 Data sciences 23 73 0 0 0 4 0 100 0 15
2018 Policy 27 33 24 5 10 0 0 61 15 22
2018 Project management 41 45 7 4 0 3 0 88 4 99
2018 Other services to the public 52 29 12 5 2 0 0 81 8 39
2018 None of the above 42 30 19 3 4 1 0 73 7 109
2017 Client contact centre 39 48 9 3 2 0 0 86 5 34
2017 Communications or public affairs 34 36 10 13 6 2 0 71 19 52
2017 Security 50 45 0 0 6 0 0 94 6 16
2017 Science and technology 37 45 11 3 1 2 0 84 5 1159
2017 Library services 43 36 11 5 0 5 0 83 5 38
2017 Administration and operations 39 35 17 4 1 2 0 76 6 207
2017 Human resources 42 43 8 3 3 1 0 87 6 80
2017 Financial management 59 32 7 0 0 2 0 93 0 58
2017 Procurement 30 50 20 0 0 0 0 80 0 10
2017 Real property 56 39 5 0 0 0 0 95 0 17
2017 Materiel management 50 21 21 0 0 0 7 77 0 14
2017 Information management 41 42 9 5 2 0 0 83 7 32
2017 Information technology 48 34 11 4 0 2 2 85 4 120
2017 Internal audit 9 74 9 0 0 9 0 90 0 12
2017 Evaluation 45 39 11 0 0 6 0 88 0 18
2017 Data sciences 39 40 14 4 4 0 0 78 7 26
2017 Policy 28 48 8 8 0 8 0 83 9 13
2017 Project management 37 44 11 6 2 1 0 81 8 137
2017 Other services to the public 30 52 11 2 4 0 0 82 7 46
2017 None of the above 36 40 16 2 3 3 0 78 5 171

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 35 8 0 4 0 0 88 4 35
2019 Compliance, inspection and enforcement 42 41 13 4 0 0 0 83 4 22
2019 Communications or public affairs 17 46 21 6 4 5 0 67 10 49
2019 Security 63 15 18 4 0 0 0 78 4 23
2019 Science and technology 39 35 16 4 2 4 0 77 6 1183
2019 Library services 42 36 13 0 0 10 0 86 0 39
2019 Legal services 27 54 19 0 0 0 0 81 0 10
2019 Administration and operations 45 30 15 3 2 5 1 79 5 230
2019 Human resources 47 34 10 7 2 0 0 81 8 89
2019 Financial management 60 31 9 1 0 0 0 90 1 68
2019 Procurement 30 51 18 0 0 0 0 82 0 20
2019 Real property 40 35 5 9 0 12 0 84 10 28
2019 Materiel management 59 22 19 0 0 0 0 81 0 15
2019 Information management 56 31 13 0 0 0 0 87 0 29
2019 Information technology 46 30 12 6 2 2 3 79 9 113
2019 Evaluation 36 19 23 13 0 8 0 61 14 23
2019 Data sciences 47 26 12 9 4 2 0 75 13 38
2019 Policy 46 41 9 3 0 0 0 87 3 33
2019 Project management 36 36 20 4 1 2 0 74 5 138
2019 Other services to the public 37 35 10 4 0 11 2 83 5 45
2019 None of the above 43 27 23 2 2 2 1 72 4 161
2018 Client contact centre 31 37 19 0 0 12 0 78 0 26
2018 Compliance, inspection and enforcement 18 55 27 0 0 0 0 73 0 16
2018 Communications or public affairs 25 39 20 4 4 8 0 70 8 64
2018 Security 36 51 14 0 0 0 0 86 0 19
2018 Science and technology 32 39 18 5 2 4 1 74 7 861
2018 Library services 22 35 18 10 0 10 5 67 11 28
2018 Legal services 27 23 29 11 0 10 0 55 13 10
2018 Administration and operations 41 29 16 7 4 3 0 72 11 169
2018 Human resources 30 23 21 19 7 0 0 53 26 61
2018 Financial management 46 50 2 0 0 2 0 98 0 45
2018 Information management 17 61 16 6 0 0 0 78 6 18
2018 Information technology 45 24 22 4 2 1 1 71 6 83
2018 Evaluation 37 25 10 10 0 19 0 76 12 11
2018 Data sciences 22 28 34 12 0 4 0 52 13 15
2018 Policy 13 38 19 19 5 6 0 55 25 22
2018 Project management 42 41 12 2 0 2 1 85 2 99
2018 Other services to the public 44 27 16 0 5 8 0 77 6 39
2018 None of the above 40 31 19 4 5 1 0 72 9 109
2017 Client contact centre 32 39 15 6 2 6 0 75 9 34
2017 Communications or public affairs 38 26 17 4 11 4 0 67 15 52
2017 Security 49 26 14 0 6 6 0 79 6 16
2017 Science and technology 34 38 16 4 2 6 1 76 6 1156
2017 Library services 37 36 11 5 0 7 4 82 5 38
2017 Administration and operations 36 31 20 4 3 4 1 71 8 206
2017 Human resources 33 37 13 10 3 4 0 73 14 80
2017 Financial management 48 36 8 2 0 7 0 89 2 58
2017 Procurement 20 50 20 0 10 0 0 70 10 10
2017 Real property 67 16 11 0 5 0 0 84 5 17
2017 Materiel management 35 22 29 0 0 8 7 67 0 14
2017 Information management 29 43 11 3 0 10 4 84 3 32
2017 Information technology 45 22 16 6 2 7 3 74 8 121
2017 Internal audit 16 42 33 0 0 9 0 64 0 12
2017 Evaluation 50 33 6 0 0 11 0 94 0 18
2017 Data sciences 32 25 32 4 0 8 0 61 4 26
2017 Policy 30 39 16 8 0 8 0 74 9 13
2017 Project management 34 40 16 2 2 6 1 79 5 137
2017 Other services to the public 22 46 19 4 4 4 0 71 9 46
2017 None of the above 34 30 20 5 5 5 0 68 11 173

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 29 0 2 2 0 0 96 4 35
2019 Compliance, inspection and enforcement 49 51 0 0 0 0 0 100 0 22
2019 Communications or public affairs 37 43 7 8 5 0 0 80 13 50
2019 Security 83 17 0 0 0 0 0 100 0 23
2019 Science and technology 53 34 8 4 1 0 0 87 5 1183
2019 Library services 51 39 2 5 0 2 0 92 5 39
2019 Legal services 47 43 10 0 0 0 0 90 0 10
2019 Administration and operations 60 30 6 2 2 0 0 90 4 232
2019 Human resources 66 26 5 2 0 0 0 92 2 90
2019 Financial management 74 20 5 0 1 0 0 94 1 69
2019 Procurement 45 51 4 0 0 0 0 96 0 20
2019 Real property 41 29 2 18 0 9 0 77 20 28
2019 Materiel management 76 15 10 0 0 0 0 90 0 15
2019 Information management 72 21 5 3 0 0 0 92 3 29
2019 Information technology 65 24 5 3 3 0 0 89 6 113
2019 Evaluation 54 33 8 0 4 0 0 87 4 23
2019 Data sciences 59 25 9 2 4 0 0 84 7 39
2019 Policy 67 25 5 0 3 0 0 92 3 33
2019 Project management 52 35 8 3 1 1 0 88 4 137
2019 Other services to the public 63 30 4 0 2 0 0 93 2 45
2019 None of the above 50 26 11 7 5 0 0 76 12 164
2018 Client contact centre 49 31 8 8 4 0 0 80 12 26
2018 Compliance, inspection and enforcement 42 47 6 5 0 0 0 88 5 16
2018 Communications or public affairs 34 49 6 6 4 1 0 84 10 62
2018 Security 42 48 10 0 0 0 0 90 0 19
2018 Science and technology 44 38 12 4 1 0 0 83 6 859
2018 Library services 34 58 7 0 0 0 0 93 0 28
2018 Legal services 50 20 20 10 0 0 0 70 10 10
2018 Administration and operations 58 27 11 2 2 0 0 85 4 167
2018 Human resources 42 46 7 3 2 0 0 89 5 61
2018 Financial management 69 24 5 2 0 0 0 93 2 46
2018 Information management 70 17 6 6 0 0 0 88 6 18
2018 Information technology 59 33 3 4 2 0 0 92 6 82
2018 Evaluation 56 17 19 7 0 0 0 73 7 11
2018 Data sciences 39 44 9 8 0 0 0 84 8 15
2018 Policy 32 40 18 10 0 0 0 72 10 22
2018 Project management 55 34 7 1 1 1 0 91 2 99
2018 Other services to the public 51 31 16 0 2 0 0 82 2 39
2018 None of the above 50 30 7 9 4 0 0 81 13 107
2017 Client contact centre 44 45 6 3 2 0 0 89 5 34
2017 Communications or public affairs 46 36 6 11 2 0 0 82 13 52
2017 Security 69 25 0 0 6 0 0 94 6 16
2017 Science and technology 44 42 8 4 2 0 0 86 7 1162
2017 Library services 44 40 11 5 0 0 0 84 5 38
2017 Administration and operations 49 35 8 4 3 0 0 85 7 208
2017 Human resources 53 42 0 0 4 0 0 96 4 81
2017 Financial management 62 34 4 0 0 0 0 96 0 58
2017 Procurement 40 50 0 0 10 0 0 90 10 10
2017 Real property 56 33 10 0 0 0 0 90 0 17
2017 Materiel management 50 36 7 0 0 0 7 92 0 14
2017 Information management 31 60 0 6 3 0 0 91 9 31
2017 Information technology 58 32 6 3 2 0 0 89 5 121
2017 Internal audit 41 50 9 0 0 0 0 91 0 12
2017 Evaluation 45 39 6 0 0 11 0 94 0 18
2017 Data sciences 35 43 14 7 0 0 0 78 7 26
2017 Policy 52 32 8 0 8 0 0 84 8 13
2017 Project management 46 38 6 6 4 0 0 84 10 137
2017 Other services to the public 43 41 7 4 4 0 0 85 9 46
2017 None of the above 48 29 16 4 2 1 0 78 6 172

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 21 6 0 4 0 0 89 4 35
2019 Compliance, inspection and enforcement 42 46 12 0 0 0 0 88 0 22
2019 Communications or public affairs 21 29 19 22 9 0 0 50 32 50
2019 Security 82 8 4 6 0 0 0 90 6 23
2019 Science and technology 42 33 15 7 3 0 0 75 10 1186
2019 Library services 48 29 7 12 0 2 0 80 13 39
2019 Legal services 28 20 44 9 0 0 0 48 9 10
2019 Administration and operations 52 28 11 4 4 1 0 81 8 231
2019 Human resources 55 35 3 5 2 0 0 91 7 90
2019 Financial management 63 30 5 1 1 0 0 93 3 69
2019 Procurement 28 51 13 0 9 0 0 79 9 20
2019 Real property 36 35 6 18 2 1 0 73 21 28
2019 Materiel management 76 11 13 0 0 0 0 87 0 15
2019 Information management 54 21 10 7 8 0 0 75 15 29
2019 Information technology 56 24 12 4 3 0 0 80 8 113
2019 Evaluation 47 31 17 0 4 0 0 79 4 23
2019 Data sciences 59 26 5 5 7 0 0 84 11 39
2019 Policy 49 40 7 5 0 0 0 88 5 33
2019 Project management 42 34 15 6 4 0 0 75 9 138
2019 Other services to the public 55 26 15 4 0 0 0 81 4 44
2019 None of the above 43 25 17 8 7 0 0 68 15 163
2018 Client contact centre 43 33 8 3 12 0 0 77 16 26
2018 Compliance, inspection and enforcement 34 42 18 5 0 0 0 77 5 16
2018 Communications or public affairs 23 36 16 15 8 1 0 60 24 64
2018 Security 47 33 16 4 0 0 0 79 4 19
2018 Science and technology 34 35 20 8 3 0 0 69 11 861
2018 Library services 20 46 20 15 0 0 0 65 15 28
2018 Legal services 30 23 37 10 0 0 0 53 10 10
2018 Administration and operations 47 22 17 8 6 1 0 69 13 168
2018 Human resources 33 40 15 7 5 0 0 73 12 60
2018 Financial management 55 38 4 0 2 0 0 93 2 46
2018 Information management 42 46 6 6 0 0 0 88 6 18
2018 Information technology 56 29 8 3 5 0 0 85 7 82
2018 Evaluation 37 46 17 0 0 0 0 83 0 11
2018 Data sciences 39 49 4 9 0 0 0 88 9 15
2018 Policy 19 38 23 10 5 5 0 60 16 22
2018 Project management 46 35 15 2 2 0 0 81 4 99
2018 Other services to the public 50 29 17 1 3 0 0 79 4 38
2018 None of the above 36 29 22 5 8 0 0 65 13 109
2017 Client contact centre 48 42 9 0 2 0 0 89 2 34
2017 Communications or public affairs 25 38 15 9 13 0 0 63 22 52
2017 Security 69 19 0 6 6 0 0 88 12 16
2017 Science and technology 35 37 15 9 4 0 0 72 13 1162
2017 Library services 23 42 15 18 2 0 0 65 20 38
2017 Administration and operations 42 29 18 5 7 0 0 71 12 208
2017 Human resources 34 47 9 5 4 1 0 82 9 81
2017 Financial management 57 35 7 2 0 0 0 92 2 58
2017 Procurement 40 40 10 0 10 0 0 80 10 10
2017 Real property 56 17 6 16 5 0 0 73 21 17
2017 Materiel management 43 35 8 0 0 7 7 91 0 14
2017 Information management 34 29 22 6 9 0 0 63 15 32
2017 Information technology 48 32 8 9 2 0 0 80 12 120
2017 Internal audit 25 57 9 0 0 9 0 90 0 12
2017 Evaluation 44 28 28 0 0 0 0 72 0 18
2017 Data sciences 32 25 29 11 4 0 0 57 14 26
2017 Policy 44 32 8 0 16 0 0 76 16 13
2017 Project management 36 33 21 4 6 0 0 69 10 137
2017 Other services to the public 31 45 11 7 7 0 0 76 13 46
2017 None of the above 40 28 17 10 4 2 0 69 14 171

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 31 9 0 4 0 0 87 4 35
2019 Compliance, inspection and enforcement 38 50 12 0 0 0 0 88 0 22
2019 Communications or public affairs 23 34 9 26 7 0 0 58 33 50
2019 Security 78 8 4 10 0 0 0 86 10 23
2019 Science and technology 37 36 16 8 3 0 0 73 11 1180
2019 Library services 42 38 10 10 0 0 0 80 10 38
2019 Legal services 28 55 9 9 0 0 0 83 9 10
2019 Administration and operations 45 34 13 5 2 1 0 80 7 230
2019 Human resources 47 40 6 7 1 0 0 87 7 91
2019 Financial management 60 34 5 0 1 0 0 94 1 69
2019 Procurement 28 47 17 0 9 0 0 74 9 20
2019 Real property 36 35 16 14 0 0 0 71 14 28
2019 Materiel management 62 25 13 0 0 0 0 87 0 15
2019 Information management 43 36 10 3 8 0 0 80 11 29
2019 Information technology 48 30 11 9 3 0 0 78 11 114
2019 Evaluation 32 47 13 4 4 0 0 79 8 23
2019 Data sciences 54 28 7 5 7 0 0 82 11 39
2019 Policy 46 43 7 5 0 0 0 88 5 33
2019 Project management 36 35 18 9 2 0 0 71 11 138
2019 Other services to the public 54 29 12 2 2 0 0 83 4 45
2019 None of the above 38 29 16 8 8 0 0 67 16 163
2018 Client contact centre 43 24 17 7 9 0 0 67 16 26
2018 Compliance, inspection and enforcement 21 46 32 0 0 0 0 68 0 16
2018 Communications or public affairs 23 41 17 10 7 1 1 65 17 64
2018 Security 43 37 11 9 0 0 0 79 9 19
2018 Science and technology 28 39 20 10 3 0 0 67 13 861
2018 Library services 14 53 21 13 0 0 0 66 13 27
2018 Legal services 19 53 29 0 0 0 0 71 0 10
2018 Administration and operations 45 29 13 9 3 1 0 75 12 165
2018 Human resources 31 37 22 5 5 0 0 68 10 61
2018 Financial management 54 37 5 2 2 0 0 91 4 46
2018 Information management 35 42 16 6 0 0 0 78 6 18
2018 Information technology 50 36 4 6 2 1 0 88 8 83
2018 Evaluation 30 51 11 8 0 0 0 81 8 10
2018 Data sciences 10 70 4 17 0 0 0 80 17 15
2018 Policy 15 36 23 10 10 5 0 55 21 22
2018 Project management 42 36 18 2 2 0 0 78 5 98
2018 Other services to the public 35 29 26 5 5 0 0 64 10 39
2018 None of the above 34 32 20 10 5 0 0 66 15 109
2017 Client contact centre 45 39 12 3 2 0 0 83 5 34
2017 Communications or public affairs 17 37 19 18 9 0 0 54 28 52
2017 Security 56 26 7 6 6 0 0 82 12 16
2017 Science and technology 31 39 15 11 4 0 0 70 15 1162
2017 Library services 23 46 13 16 2 0 0 69 18 38
2017 Administration and operations 37 35 18 6 3 0 0 73 9 207
2017 Human resources 35 45 10 6 3 0 0 81 9 81
2017 Financial management 52 45 2 0 2 0 0 97 2 58
2017 Procurement 30 50 10 0 10 0 0 80 10 10
2017 Real property 50 23 0 11 16 0 0 73 27 17
2017 Materiel management 36 36 15 0 0 7 7 83 0 14
2017 Information management 24 48 12 10 6 0 0 73 16 32
2017 Information technology 43 34 12 9 2 0 0 77 11 121
2017 Internal audit 33 34 17 7 0 9 0 73 8 12
2017 Evaluation 33 44 17 0 0 6 0 82 0 18
2017 Data sciences 28 40 25 4 4 0 0 68 7 26
2017 Policy 44 16 24 0 16 0 0 60 16 13
2017 Project management 31 39 17 7 5 0 0 70 12 137
2017 Other services to the public 29 47 11 7 7 0 0 76 13 46
2017 None of the above 39 24 21 11 4 1 0 64 15 171

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 24 11 7 4 2 0 77 12 35
2019 Compliance, inspection and enforcement 30 39 31 0 0 0 0 69 0 22
2019 Communications or public affairs 27 14 26 12 19 2 0 42 31 50
2019 Security 78 8 8 0 6 0 0 85 6 23
2019 Science and technology 41 26 16 8 5 3 1 69 14 1187
2019 Library services 41 20 15 20 2 2 0 62 23 39
2019 Legal services 38 24 10 9 10 10 0 69 21 10
2019 Administration and operations 47 22 12 10 6 2 0 71 17 230
2019 Human resources 45 32 12 3 6 2 0 79 9 91
2019 Financial management 48 34 12 4 0 2 0 84 4 69
2019 Procurement 32 30 26 4 9 0 0 62 13 20
2019 Real property 43 17 15 14 2 9 0 66 17 28
2019 Materiel management 36 23 19 9 4 8 0 64 14 15
2019 Information management 40 36 3 8 11 2 0 79 19 29
2019 Information technology 45 26 14 10 2 2 0 73 12 112
2019 Evaluation 32 28 22 17 0 0 0 61 17 23
2019 Data sciences 56 17 9 5 9 0 4 76 14 38
2019 Policy 50 32 7 8 3 0 0 83 11 33
2019 Project management 40 22 20 10 5 2 1 64 16 138
2019 Other services to the public 42 28 18 9 0 4 0 72 9 45
2019 None of the above 38 20 22 8 10 3 0 60 18 165
2018 Client contact centre 27 38 12 8 13 2 0 66 21 26
2018 Compliance, inspection and enforcement 21 39 32 8 0 0 0 60 8 16
2018 Communications or public affairs 19 30 20 17 12 1 0 50 30 64
2018 Security 31 31 13 4 0 21 0 78 5 19
2018 Science and technology 35 28 21 9 4 2 1 65 14 864
2018 Library services 30 30 20 5 7 8 0 65 13 28
2018 Legal services 19 0 43 8 10 20 0 23 23 10
2018 Administration and operations 38 23 17 9 9 4 1 64 19 169
2018 Human resources 39 24 17 10 10 0 1 63 20 61
2018 Financial management 60 31 4 2 2 0 0 91 4 46
2018 Information management 28 46 13 12 0 0 0 74 12 18
2018 Information technology 51 21 15 5 8 0 0 72 13 83
2018 Evaluation 48 16 0 29 0 7 0 69 31 11
2018 Data sciences 32 33 16 20 0 0 0 64 20 15
2018 Policy 15 32 13 19 15 5 0 49 37 22
2018 Project management 41 26 16 10 6 1 0 68 16 99
2018 Other services to the public 34 41 17 3 2 3 0 77 5 39
2018 None of the above 37 19 20 11 11 2 0 58 22 109
2017 Client contact centre 39 33 15 3 2 9 0 78 5 34
2017 Communications or public affairs 27 25 12 17 17 2 0 53 35 51
2017 Security 50 39 12 0 0 0 0 88 0 16
2017 Science and technology 36 28 17 9 4 5 1 68 14 1163
2017 Library services 32 17 28 14 2 6 0 52 18 38
2017 Administration and operations 39 23 15 8 8 6 0 66 18 208
2017 Human resources 40 32 13 9 4 1 0 72 14 81
2017 Financial management 59 29 7 0 2 4 0 91 2 58
2017 Procurement 40 40 0 10 10 0 0 80 20 10
2017 Real property 39 22 22 11 0 6 0 65 12 17
2017 Materiel management 36 29 7 7 8 7 7 75 17 14
2017 Information management 34 30 11 9 9 6 0 69 19 32
2017 Information technology 41 31 12 4 5 7 0 77 10 120
2017 Internal audit 34 32 16 9 0 9 0 73 10 12
2017 Evaluation 33 39 22 0 6 0 0 72 6 18
2017 Data sciences 32 32 21 0 7 8 0 69 8 26
2017 Policy 44 16 24 0 16 0 0 60 16 13
2017 Project management 34 28 22 11 3 3 0 63 15 137
2017 Other services to the public 39 28 15 7 11 0 0 68 17 46
2017 None of the above 39 19 22 7 9 3 1 61 17 172
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 27 33 41 35
2019 Compliance, inspection and enforcement 11 46 43 22
2019 Communications or public affairs 35 20 44 50
2019 Security 21 52 28 23
2019 Science and technology 16 58 27 1188
2019 Library services 17 53 30 39
2019 Legal services 0 63 37 10
2019 Administration and operations 21 49 30 232
2019 Human resources 28 39 32 91
2019 Financial management 24 46 30 69
2019 Procurement 4 53 43 20
2019 Real property 8 42 50 28
2019 Materiel management 9 62 29 15
2019 Information management 32 43 25 29
2019 Information technology 19 52 29 114
2019 Evaluation 19 41 40 23
2019 Data sciences 19 56 25 39
2019 Policy 29 39 32 33
2019 Project management 24 45 31 138
2019 Other services to the public 14 46 40 45
2019 None of the above 18 51 32 165
2018 Client contact centre 14 52 34 27
2018 Compliance, inspection and enforcement 29 27 45 16
2018 Communications or public affairs 37 29 34 64
2018 Security 26 26 48 18
2018 Science and technology 11 61 28 871
2018 Library services 12 48 40 28
2018 Legal services 0 59 41 10
2018 Administration and operations 18 50 32 170
2018 Human resources 29 48 23 61
2018 Financial management 19 63 18 46
2018 Information management 29 41 30 17
2018 Information technology 16 57 27 84
2018 Evaluation 17 75 8 11
2018 Data sciences 12 58 30 15
2018 Policy 42 31 27 22
2018 Project management 22 50 28 101
2018 Other services to the public 8 66 26 40
2018 None of the above 19 49 31 111
2017 Client contact centre 9 69 22 34
2017 Communications or public affairs 30 32 38 52
2017 Security 31 63 6 16
2017 Science and technology 12 62 26 1161
2017 Library services 22 46 32 38
2017 Administration and operations 20 44 35 208
2017 Human resources 20 49 30 81
2017 Financial management 25 47 28 58
2017 Procurement 20 50 30 10
2017 Real property 27 28 44 17
2017 Materiel management 8 50 42 14
2017 Information management 14 56 30 32
2017 Information technology 17 56 27 121
2017 Internal audit 9 49 42 12
2017 Evaluation 6 50 44 18
2017 Data sciences 22 53 25 26
2017 Policy 40 52 8 13
2017 Project management 23 44 33 136
2017 Other services to the public 11 61 28 46
2017 None of the above 14 55 31 172

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Communications or public affairs 15 10 71 5 0 0 20
2019 Science and technology 25 6 7 13 43 6 163
2019 Administration and operations 20 23 35 0 17 5 49
2019 Human resources 6 23 46 0 18 6 24
2019 Financial management 45 30 10 5 10 0 16
2019 Information technology 13 22 27 9 28 0 20
2019 Policy 40 23 26 11 0 0 10
2019 Project management 21 11 28 17 17 6 33
2019 None of the above 3 21 22 10 29 15 28
2018 Communications or public affairs 14 7 61 6 6 7 26
2018 Science and technology 29 16 17 18 13 6 100
2018 Administration and operations 10 26 38 11 8 7 33
2018 Human resources 12 23 47 6 6 6 17
2018 Information technology 8 32 29 0 15 16 14
2018 Project management 12 32 50 0 2 4 23
2018 None of the above 18 7 22 38 9 5 24
2017 Communications or public affairs 13 0 62 12 0 13 16
2017 Science and technology 37 8 9 23 20 4 135
2017 Administration and operations 33 26 29 0 10 2 41
2017 Human resources 23 16 40 16 0 6 17
2017 Financial management 36 28 20 0 8 8 14
2017 Information technology 25 20 10 20 21 5 18
2017 Project management 12 43 15 6 3 19 32
2017 None of the above 25 20 4 33 14 4 23
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 53 13 0 0 0 6 86 0 34
2019 Compliance, inspection and enforcement 13 61 16 3 0 0 7 80 4 22
2019 Communications or public affairs 20 57 13 8 2 0 0 77 10 50
2019 Security 45 30 20 4 0 0 0 76 4 23
2019 Science and technology 33 50 10 5 1 1 1 84 6 1189
2019 Library services 49 43 7 0 0 0 0 93 0 39
2019 Legal services 19 66 15 0 0 0 0 85 0 10
2019 Administration and operations 37 47 9 5 0 0 2 85 5 231
2019 Human resources 61 30 7 1 0 0 2 92 1 90
2019 Financial management 32 41 10 4 2 2 8 81 7 69
2019 Procurement 30 47 17 0 6 0 0 77 6 20
2019 Real property 28 61 2 4 6 0 0 88 9 28
2019 Materiel management 44 42 14 0 0 0 0 86 0 15
2019 Information management 41 56 0 3 0 0 0 97 3 29
2019 Information technology 37 44 6 9 2 1 1 83 11 114
2019 Evaluation 24 53 15 8 0 0 0 76 8 23
2019 Data sciences 36 43 9 8 0 4 0 82 9 39
2019 Policy 25 43 12 10 5 0 5 72 16 33
2019 Project management 35 51 10 3 1 0 0 86 4 138
2019 Other services to the public 37 40 11 6 4 0 2 78 10 45
2019 None of the above 35 40 12 8 3 0 1 76 11 165

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 31 0 2 2 0 6 96 4 35
2019 Compliance, inspection and enforcement 40 26 15 8 0 3 7 74 9 22
2019 Communications or public affairs 41 36 15 6 0 2 0 79 6 50
2019 Security 79 11 10 0 0 0 0 90 0 23
2019 Science and technology 55 28 10 2 1 5 1 87 3 1188
2019 Library services 66 20 7 2 0 5 0 90 3 39
2019 Legal services 47 35 19 0 0 0 0 81 0 10
2019 Administration and operations 58 21 10 2 2 4 3 84 5 232
2019 Human resources 81 12 5 2 0 0 1 93 2 91
2019 Financial management 52 21 16 0 1 1 8 81 1 69
2019 Procurement 53 38 4 0 0 0 4 96 0 20
2019 Real property 43 33 2 9 0 13 0 87 11 28
2019 Materiel management 56 38 6 0 0 0 0 94 0 15
2019 Information management 69 18 10 0 0 2 0 90 0 29
2019 Information technology 58 23 10 5 1 3 1 84 6 114
2019 Evaluation 65 12 11 0 8 4 0 80 9 23
2019 Data sciences 62 30 4 0 0 4 0 95 0 39
2019 Policy 45 25 15 3 0 9 3 80 3 33
2019 Project management 58 24 12 3 1 1 1 85 3 138
2019 Other services to the public 47 31 11 0 2 7 2 86 2 45
2019 None of the above 52 23 9 6 3 7 1 81 9 164
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 6 94 1189
2019 Legal services 0 100 10
2019 Administration and operations 11 89 231
2019 Human resources 6 94 91
2019 Information management 0 100 29
2019 Information technology 12 88 113
2019 Project management 14 86 138
2019 None of the above 9 91 164
2018 Client contact centre 19 81 27
2018 Communications or public affairs 9 91 64
2018 Science and technology 8 92 871
2018 Administration and operations 14 86 171
2018 Data sciences 0 100 15
2018 Project management 11 89 101
2018 None of the above 8 92 111

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 67 33 76
2019 Administration and operations 58 42 26
2019 Information technology 55 45 13
2019 Project management 71 29 17
2019 None of the above 42 58 16
2018 Science and technology 51 49 70
2018 Administration and operations 68 32 26

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 47 53 76
2019 Administration and operations 51 49 26
2019 Project management 50 50 17
2019 None of the above 71 29 16
2018 Science and technology 51 49 70
2018 Administration and operations 49 51 26

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 6 94 76

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 76
2019 Administration and operations 0 100 26
2019 Information technology 0 100 13
2019 Project management 0 100 17
2019 None of the above 0 100 16
2018 Science and technology 0 100 70
2018 Administration and operations 0 100 26
2018 Project management 0 100 12
2018 None of the above 0 100 10

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 6 94 76
2019 None of the above 0 100 16
2018 Project management 0 100 12

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2019 Information technology 0 100 13
2019 Project management 0 100 17
2018 Project management 0 100 12
2018 None of the above 0 100 10

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2019 Project management 0 100 17
2018 Administration and operations 0 100 26
2018 Project management 0 100 12
2018 None of the above 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 35 65 75
2019 Administration and operations 37 63 26
2019 Information technology 52 48 13
2019 Project management 34 66 17
2018 Science and technology 36 64 70
2018 Administration and operations 53 47 25
2018 Project management 39 61 12

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 32 68 75
2019 Administration and operations 25 75 26
2019 Project management 46 54 17
2019 None of the above 46 54 16
2018 Science and technology 36 64 70
2018 Administration and operations 31 69 25
2018 None of the above 55 45 10

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 50 50 75
2019 Administration and operations 37 63 26
2019 Information technology 44 56 13
2019 Project management 65 35 17
2019 None of the above 63 37 16
2018 Science and technology 41 59 70
2018 Administration and operations 31 69 25
2018 Project management 51 49 12
2018 None of the above 48 52 10

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 33 67 75
2019 Administration and operations 38 62 26
2019 Information technology 41 59 13
2019 Project management 40 60 17
2019 None of the above 52 48 16
2018 Science and technology 36 64 70
2018 Administration and operations 31 69 25
2018 None of the above 53 47 10

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 36 64 75
2019 Administration and operations 36 64 26
2019 Project management 25 75 17
2019 None of the above 39 61 16
2018 Science and technology 39 61 70
2018 Administration and operations 43 57 25
2018 Project management 41 59 12

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 46 54 75
2019 Administration and operations 43 57 26
2019 Information technology 41 59 13
2019 Project management 54 46 17
2019 None of the above 69 31 16
2018 Science and technology 46 54 70
2018 Administration and operations 41 59 25
2018 Project management 61 39 12

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 20 80 75
2019 Administration and operations 26 74 26
2019 Project management 29 71 17
2019 None of the above 39 61 16
2018 Science and technology 25 75 70
2018 Administration and operations 35 65 25
2018 Project management 0 100 12

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2019 Information technology 0 100 13
2019 Project management 0 100 17
2019 None of the above 0 100 16
2018 Science and technology 0 100 70
2018 Administration and operations 0 100 25
2018 Project management 0 100 12
2018 None of the above 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 7 93 75
2019 Information technology 0 100 13
2018 Science and technology 10 90 70

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 7 93 75
2019 Administration and operations 0 100 26
2018 Science and technology 15 85 70
2018 Project management 0 100 12

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 45 55 75
2019 Administration and operations 51 49 26
2019 Information technology 41 59 13
2019 Project management 60 40 17
2018 Science and technology 47 53 70
2018 Administration and operations 47 53 25
2018 None of the above 59 41 10

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 19 81 75
2019 Administration and operations 23 77 26
2018 Science and technology 20 80 70
2018 Administration and operations 37 63 25

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 8 92 75
2019 Information technology 34 66 13
2018 Science and technology 8 92 70
2018 Administration and operations 32 68 25

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 44 56 75
2019 Administration and operations 63 37 26
2019 Information technology 47 53 13
2019 Project management 61 39 17
2019 None of the above 46 54 16
2018 Science and technology 49 51 70
2018 Administration and operations 73 27 26
2018 Project management 57 43 12
2018 None of the above 41 59 10

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 19 81 75
2019 Administration and operations 32 68 26
2018 Science and technology 28 72 70
2018 Administration and operations 19 81 26
2018 Project management 40 60 12

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 16 84 75
2018 Science and technology 21 79 70
2018 Administration and operations 30 70 26

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 15 85 75
2019 Administration and operations 18 82 26
2018 Science and technology 25 75 70
2018 Administration and operations 26 74 26

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 17
2019 None of the above 0 100 16
2018 Science and technology 9 91 70
2018 Administration and operations 0 100 26
2018 Project management 0 100 12

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2018 Project management 0 100 12
2018 None of the above 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 11 89 75
2018 None of the above 0 100 10

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 8 92 75
2018 Science and technology 7 93 70
2018 Project management 0 100 12

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 34 66 75
2019 Administration and operations 27 73 26
2019 Project management 25 75 17
2018 Science and technology 29 71 70
2018 None of the above 59 41 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 30 70 26
2018 Science and technology 25 75 66
2018 Administration and operations 20 80 25

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2018 Science and technology 9 91 66

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 26 74 26
2018 Science and technology 11 89 66
2018 Project management 0 100 12

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 27 73 26
2018 Science and technology 62 38 66
2018 Administration and operations 47 53 25
2018 Project management 51 49 12

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2018 Administration and operations 0 100 25
2018 Project management 0 100 12

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 44 56 26
2018 Science and technology 43 57 66
2018 Administration and operations 59 41 25

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 26
2018 Administration and operations 0 100 25

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 35
2019 Communications or public affairs 14 86 50
2019 Science and technology 9 91 1186
2019 Legal services 0 100 10
2019 Administration and operations 13 87 231
2019 Human resources 9 91 91
2019 Real property 25 75 28
2019 Materiel management 0 100 15
2019 Information technology 12 88 113
2019 Data sciences 12 88 39
2019 Project management 16 84 138
2019 Other services to the public 15 85 45
2019 None of the above 10 90 165

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 11 17 2 2 23 10 69 6 35
2019 Compliance, inspection and enforcement 23 23 13 4 4 22 12 69 12 22
2019 Communications or public affairs 10 9 30 11 8 28 4 28 28 49
2019 Security 52 17 22 0 0 4 4 76 0 23
2019 Science and technology 17 13 18 5 4 32 11 52 16 1187
2019 Library services 14 0 14 2 2 57 10 42 15 39
2019 Legal services 9 15 0 10 10 46 10 56 44 10
2019 Administration and operations 23 14 24 5 2 22 9 54 11 230
2019 Human resources 25 18 16 5 2 27 7 66 10 91
2019 Financial management 24 8 21 0 0 32 14 61 0 69
2019 Procurement 13 17 17 4 0 31 17 59 8 20
2019 Real property 31 17 18 2 18 7 6 56 24 28
2019 Materiel management 31 6 19 9 0 35 0 56 14 15
2019 Information management 21 16 23 5 0 30 5 57 7 29
2019 Information technology 20 12 21 6 3 21 16 51 15 113
2019 Evaluation 11 7 15 4 4 41 17 44 20 23
2019 Data sciences 27 15 4 0 7 35 11 79 13 39
2019 Policy 16 17 15 6 6 34 6 55 19 33
2019 Project management 18 8 27 6 3 29 9 42 14 138
2019 Other services to the public 22 7 19 2 7 36 7 51 16 45
2019 None of the above 19 11 12 8 5 33 12 55 24 165
2018 Client contact centre 11 22 26 0 9 23 9 48 13 27
2018 Compliance, inspection and enforcement 14 23 31 12 5 15 0 43 20 16
2018 Communications or public affairs 8 12 21 1 6 39 12 42 15 64
2018 Security 18 23 15 4 0 39 0 68 7 19
2018 Science and technology 13 13 22 6 4 34 8 45 17 867
2018 Library services 9 14 14 2 5 45 10 52 16 29
2018 Legal services 10 29 0 23 0 30 8 63 37 10
2018 Administration and operations 17 17 19 7 7 29 4 51 21 171
2018 Human resources 14 26 24 3 3 22 7 57 10 62
2018 Financial management 19 9 26 5 0 27 13 47 8 46
2018 Information management 22 8 42 7 0 14 6 39 8 18
2018 Information technology 15 18 18 4 1 27 17 58 9 83
2018 Evaluation 18 0 27 0 7 39 10 34 14 11
2018 Data sciences 14 9 12 17 4 40 4 41 37 15
2018 Policy 26 4 20 4 5 33 8 51 15 22
2018 Project management 19 21 19 3 3 29 6 61 10 99
2018 Other services to the public 16 17 16 8 5 31 8 53 21 40
2018 None of the above 20 16 23 4 5 29 3 52 14 110
2017 Client contact centre 12 9 29 6 0 32 12 37 10 34
2017 Communications or public affairs 17 11 24 4 4 25 15 48 12 52
2017 Security 31 13 13 0 12 31 0 65 17 16
2017 Science and technology 14 14 18 5 4 36 9 51 16 1162
2017 Library services 13 12 16 5 5 35 16 49 19 38
2017 Administration and operations 16 19 22 8 4 24 7 50 18 208
2017 Human resources 12 28 10 6 2 30 12 69 14 81
2017 Financial management 14 18 7 5 0 39 18 72 11 58
2017 Procurement 30 10 30 10 10 10 0 44 22 10
2017 Real property 22 0 38 0 0 17 23 36 0 17
2017 Materiel management 14 14 29 7 0 29 7 44 11 14
2017 Information management 14 3 27 4 3 43 6 34 13 32
2017 Information technology 19 10 24 2 5 27 12 48 12 121
2017 Internal audit 8 15 26 0 0 42 9 47 0 12
2017 Evaluation 11 11 6 0 0 45 28 80 0 18
2017 Data sciences 11 21 11 4 0 39 14 69 8 26
2017 Policy 0 28 8 8 0 48 8 64 18 13
2017 Project management 18 13 21 6 3 32 7 51 15 137
2017 Other services to the public 13 11 20 7 7 30 13 42 23 46
2017 None of the above 13 15 20 5 4 34 9 50 16 173

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 13 24 2 2 15 0 67 4 35
2019 Compliance, inspection and enforcement 46 29 9 0 8 9 0 81 9 22
2019 Communications or public affairs 17 29 25 12 4 12 0 53 19 50
2019 Security 60 26 14 0 0 0 0 86 0 23
2019 Science and technology 32 30 17 4 3 13 2 72 8 1187
2019 Library services 24 30 17 0 5 23 0 71 6 39
2019 Legal services 34 19 10 0 20 17 0 64 24 10
2019 Administration and operations 35 26 23 4 2 9 2 68 7 230
2019 Human resources 46 27 13 4 3 3 2 78 8 91
2019 Financial management 45 27 12 2 0 13 0 83 3 69
2019 Procurement 18 26 40 0 0 13 4 52 0 20
2019 Real property 44 27 16 9 0 3 0 74 10 28
2019 Materiel management 65 17 15 0 0 4 0 85 0 15
2019 Information management 46 20 14 7 3 10 0 73 11 29
2019 Information technology 35 25 21 3 2 12 1 70 6 113
2019 Evaluation 24 27 16 4 8 21 0 64 16 23
2019 Data sciences 36 28 11 2 7 12 4 76 11 39
2019 Policy 43 26 19 3 3 7 0 73 6 33
2019 Project management 35 23 22 5 2 13 0 66 8 138
2019 Other services to the public 40 35 14 0 2 7 2 83 2 44
2019 None of the above 30 27 12 6 5 19 1 71 14 164
2018 Client contact centre 37 23 11 0 12 15 2 72 15 26
2018 Compliance, inspection and enforcement 16 48 26 5 5 0 0 64 11 16
2018 Communications or public affairs 13 33 28 3 7 15 0 55 12 64
2018 Security 27 33 26 4 4 5 0 64 8 19
2018 Science and technology 22 30 23 7 3 13 1 60 12 868
2018 Library services 23 20 29 2 5 15 7 54 9 29
2018 Legal services 10 29 42 0 0 10 8 48 0 10
2018 Administration and operations 26 24 27 7 7 8 2 55 15 170
2018 Human resources 27 23 31 5 3 9 2 55 10 62
2018 Financial management 33 43 14 2 0 6 2 83 2 46
2018 Information management 38 33 12 7 6 3 0 74 13 18
2018 Information technology 34 30 23 5 1 5 2 69 7 83
2018 Evaluation 37 0 17 19 7 19 0 46 33 11
2018 Data sciences 18 30 37 0 0 7 8 56 0 15
2018 Policy 17 22 25 10 0 26 0 53 14 22
2018 Project management 35 25 21 5 3 11 0 67 9 100
2018 Other services to the public 24 39 14 5 2 15 0 74 9 40
2018 None of the above 29 22 23 8 6 13 0 58 15 109
2017 Client contact centre 30 24 21 5 3 18 0 65 9 34
2017 Communications or public affairs 27 28 22 9 0 8 6 64 11 52
2017 Security 50 32 0 0 12 6 0 88 12 16
2017 Science and technology 26 31 19 6 3 14 1 67 10 1163
2017 Library services 29 33 24 7 5 2 0 63 12 38
2017 Administration and operations 27 31 18 5 6 12 2 67 12 207
2017 Human resources 21 37 19 6 2 14 1 69 9 81
2017 Financial management 35 29 12 2 0 19 4 83 2 58
2017 Procurement 40 30 10 10 10 0 0 70 20 10
2017 Real property 28 45 10 6 0 11 0 82 6 17
2017 Materiel management 21 29 35 0 0 8 7 58 0 14
2017 Information management 19 41 20 2 3 14 0 70 6 32
2017 Information technology 30 22 22 5 2 16 3 64 9 121
2017 Internal audit 24 32 17 0 0 26 0 77 0 12
2017 Evaluation 33 22 6 0 0 28 11 91 0 18
2017 Data sciences 18 32 21 4 0 22 4 67 5 26
2017 Policy 8 44 8 0 0 40 0 87 0 13
2017 Project management 33 23 20 5 4 13 2 66 11 136
2017 Other services to the public 18 26 24 9 4 17 2 54 16 46
2017 None of the above 19 28 23 7 5 17 1 57 15 173
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 23
2019 Science and technology 5 95 1187
2019 Legal services 0 100 10
2019 Administration and operations 2 98 231
2019 Procurement 0 100 20
2019 Real property 0 100 28
2019 Information management 0 100 28
2019 Information technology 8 92 113
2019 Policy 0 100 33
2019 Project management 6 94 137
2019 None of the above 8 92 163
2018 Communications or public affairs 8 92 64
2018 Security 0 100 19
2018 Science and technology 4 96 869
2018 Legal services 0 100 10
2018 Administration and operations 10 90 171
2018 Human resources 0 100 62
2018 Information management 0 100 18
2018 None of the above 5 95 110

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 42 58 56
2019 None of the above 35 65 14
2018 Science and technology 33 67 38

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 76 24 56
2018 Science and technology 71 29 38

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 56
2019 None of the above 0 100 14

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 56
2019 None of the above 0 100 14
2018 Science and technology 0 100 38
2018 Administration and operations 0 100 14

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 24 76 55
2019 None of the above 36 64 14
2018 Administration and operations 48 52 14

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 31 69 55
2018 Science and technology 17 83 38

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 26 74 55
2019 None of the above 35 65 14
2018 Science and technology 28 72 38

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 47 53 55
2018 Science and technology 29 71 38
2018 Administration and operations 72 28 14

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Administration and operations 0 100 14

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Science and technology 0 100 38
2018 Administration and operations 0 100 14

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 12 88 55

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 55
2019 None of the above 0 100 14
2018 Science and technology 0 100 38
2018 Administration and operations 0 100 14

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 55
2019 None of the above 0 100 14
2018 Science and technology 0 100 38
2018 Administration and operations 0 100 14

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 11 89 55
2018 Science and technology 22 78 38

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 26 74 55
2018 Science and technology 21 79 38

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 16 84 55
2019 None of the above 0 100 14
2018 Science and technology 14 86 38

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 9 91 55
2018 Science and technology 20 80 38

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 14
2018 Science and technology 11 89 38
2018 Administration and operations 0 100 14

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 59 41 55
2019 None of the above 51 49 14
2018 Science and technology 52 48 38
2018 Administration and operations 55 45 14

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Administration and operations 0 100 13

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Administration and operations 0 100 13

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Science and technology 0 100 37
2018 Administration and operations 0 100 13

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Science and technology 0 100 37

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Science and technology 0 100 37

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 0 100 11
2018 Administration and operations 0 100 13

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 46 54 11
2018 Science and technology 40 60 37
2018 Administration and operations 35 65 13

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 22
2019 Communications or public affairs 9 91 50
2019 Security 0 100 23
2019 Science and technology 6 94 1185
2019 Legal services 0 100 10
2019 Administration and operations 5 95 231
2019 Human resources 6 94 91
2019 Financial management 10 90 69
2019 Real property 0 100 28
2019 Information management 0 100 28
2019 Information technology 8 92 113
2019 Project management 7 93 137
2019 None of the above 10 90 164

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 6 17 0 2 28 6 72 3 35
2019 Compliance, inspection and enforcement 30 8 26 0 0 28 8 59 0 22
2019 Communications or public affairs 12 9 32 4 2 36 5 35 10 50
2019 Security 48 17 22 0 0 8 4 75 0 23
2019 Science and technology 19 13 18 3 2 36 10 58 9 1180
2019 Library services 14 5 17 0 0 55 10 52 0 39
2019 Legal services 0 15 10 0 0 56 19 61 0 10
2019 Administration and operations 25 13 23 1 1 25 12 60 4 229
2019 Human resources 27 18 19 3 2 25 6 65 7 91
2019 Financial management 28 8 21 2 1 31 8 60 6 69
2019 Procurement 18 9 35 0 0 26 13 42 0 20
2019 Real property 25 16 20 9 0 14 15 59 13 28
2019 Materiel management 31 14 26 0 0 29 0 64 0 15
2019 Information management 24 16 24 0 0 28 8 63 0 29
2019 Information technology 20 22 15 3 4 24 12 65 11 112
2019 Evaluation 11 7 13 4 4 44 17 47 21 23
2019 Data sciences 25 15 7 0 7 38 8 75 13 39
2019 Policy 22 14 18 3 0 36 7 64 5 33
2019 Project management 18 11 29 1 3 32 6 47 6 138
2019 Other services to the public 22 12 12 0 0 41 13 73 0 45
2019 None of the above 19 16 16 5 4 29 11 58 15 164
2018 Client contact centre 15 19 22 0 4 27 13 56 7 27
2018 Compliance, inspection and enforcement 21 15 31 0 5 27 0 50 7 16
2018 Communications or public affairs 10 15 15 4 4 45 8 52 15 64
2018 Security 18 24 15 0 0 42 0 74 0 19
2018 Science and technology 13 14 25 3 2 36 8 47 9 869
2018 Library services 10 8 22 0 0 53 8 44 0 28
2018 Legal services 10 8 32 0 0 30 20 37 0 10
2018 Administration and operations 20 13 24 4 3 33 4 51 11 171
2018 Human resources 12 20 29 0 0 33 7 53 0 62
2018 Financial management 22 11 20 0 2 32 13 60 4 46
2018 Information management 16 8 35 7 0 21 13 37 10 18
2018 Information technology 16 14 24 2 3 26 14 52 8 84
2018 Evaluation 27 0 27 0 7 29 10 44 12 11
2018 Data sciences 31 9 21 0 4 32 4 61 6 15
2018 Policy 12 14 10 0 0 50 14 72 0 22
2018 Project management 22 20 21 1 1 32 3 64 3 101
2018 Other services to the public 20 8 19 3 2 47 0 54 10 39
2018 None of the above 19 18 21 4 3 32 4 57 11 110
2017 Client contact centre 9 9 30 3 2 39 9 34 10 34
2017 Communications or public affairs 15 7 29 2 2 33 11 41 7 52
2017 Security 31 13 13 0 0 43 0 78 0 16
2017 Science and technology 12 15 18 2 2 42 8 55 7 1162
2017 Library services 10 9 21 2 0 45 12 46 6 38
2017 Administration and operations 15 17 23 2 3 32 7 53 9 208
2017 Human resources 12 26 15 0 3 35 9 68 5 81
2017 Financial management 16 19 10 3 0 36 16 72 7 58
2017 Procurement 30 10 30 10 0 10 10 50 13 10
2017 Real property 22 0 22 0 0 39 17 50 0 17
2017 Materiel management 14 7 43 0 0 29 7 33 0 14
2017 Information management 12 7 33 0 0 41 6 37 0 32
2017 Information technology 20 14 22 3 0 33 8 58 5 121
2017 Internal audit 7 7 34 0 0 42 9 30 0 12
2017 Evaluation 11 16 6 0 0 61 6 83 0 18
2017 Data sciences 14 18 11 0 0 40 18 75 0 26
2017 Policy 0 14 15 8 0 56 8 37 22 13
2017 Project management 18 14 23 1 4 33 7 53 9 136
2017 Other services to the public 9 13 19 0 2 46 11 50 5 46
2017 None of the above 13 9 22 3 3 41 9 44 12 173

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 13 16 2 2 15 2 76 5 35
2019 Compliance, inspection and enforcement 46 24 17 0 4 9 0 77 5 22
2019 Communications or public affairs 19 24 35 3 2 15 2 51 6 50
2019 Security 60 26 14 0 0 0 0 86 0 23
2019 Science and technology 34 30 16 3 2 13 1 75 6 1185
2019 Library services 32 27 15 0 0 26 0 80 0 39
2019 Legal services 19 35 10 10 0 27 0 73 13 10
2019 Administration and operations 42 21 20 2 0 14 2 74 2 230
2019 Human resources 50 28 16 1 2 2 2 81 3 91
2019 Financial management 42 26 13 2 1 14 0 80 4 69
2019 Procurement 26 18 26 0 0 21 9 64 0 20
2019 Real property 38 25 16 9 0 3 9 71 11 28
2019 Materiel management 51 21 15 0 0 13 0 82 0 14
2019 Information management 60 20 10 3 3 5 0 84 6 29
2019 Information technology 40 29 12 5 3 12 0 78 8 113
2019 Evaluation 24 27 20 4 4 21 0 64 11 23
2019 Data sciences 35 29 9 5 7 15 0 75 14 38
2019 Policy 42 30 19 0 3 7 0 77 3 33
2019 Project management 34 21 26 1 3 14 0 65 5 137
2019 Other services to the public 43 25 21 0 0 9 2 76 0 45
2019 None of the above 33 27 18 3 4 13 2 71 8 163
2018 Client contact centre 43 18 19 0 4 14 2 73 5 27
2018 Compliance, inspection and enforcement 34 15 32 0 5 13 0 57 6 16
2018 Communications or public affairs 17 27 21 5 5 25 0 58 13 63
2018 Security 32 34 9 0 0 25 0 88 0 19
2018 Science and technology 23 30 24 5 1 15 1 63 8 871
2018 Library services 23 35 20 0 5 17 0 71 6 28
2018 Legal services 10 40 31 0 0 10 8 62 0 10
2018 Administration and operations 27 22 27 5 3 16 0 59 9 169
2018 Human resources 22 28 30 6 0 13 2 58 7 62
2018 Financial management 42 28 17 2 0 6 4 78 3 46
2018 Information management 45 26 12 7 6 3 0 74 13 18
2018 Information technology 36 25 29 1 4 5 0 64 5 84
2018 Evaluation 37 0 37 10 7 10 0 41 19 11
2018 Data sciences 35 21 36 0 0 7 0 61 0 15
2018 Policy 16 28 30 0 0 21 5 60 0 22
2018 Project management 38 25 17 3 1 15 0 75 5 99
2018 Other services to the public 32 30 15 3 2 18 0 76 6 40
2018 None of the above 30 23 25 2 5 14 0 62 8 111
2017 Client contact centre 26 30 27 0 5 12 0 64 6 34
2017 Communications or public affairs 23 34 20 4 0 18 2 70 5 52
2017 Security 50 26 6 0 0 17 0 93 0 16
2017 Science and technology 27 32 17 3 2 19 1 73 6 1161
2017 Library services 21 32 31 0 0 15 0 63 0 38
2017 Administration and operations 26 26 21 4 4 17 2 64 10 207
2017 Human resources 25 36 18 1 3 17 1 74 5 81
2017 Financial management 30 36 10 2 0 17 5 85 2 58
2017 Procurement 30 20 40 0 0 0 10 55 0 10
2017 Real property 39 28 16 0 0 16 0 81 0 17
2017 Materiel management 36 14 21 0 0 22 7 70 0 14
2017 Information management 14 44 25 5 0 12 0 66 6 32
2017 Information technology 34 21 20 3 1 17 3 70 5 121
2017 Internal audit 24 33 17 0 0 25 0 77 0 12
2017 Evaluation 28 22 0 0 0 45 6 100 0 18
2017 Data sciences 18 32 18 0 0 25 7 74 0 26
2017 Policy 16 28 8 8 0 40 0 73 13 13
2017 Project management 28 26 23 4 4 14 1 63 10 136
2017 Other services to the public 22 19 30 7 2 20 0 52 11 46
2017 None of the above 22 20 24 4 2 25 2 59 9 172
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 22 23 6 2 0 4 68 8 35
2019 Compliance, inspection and enforcement 40 27 20 9 3 0 0 67 12 22
2019 Communications or public affairs 36 20 16 9 19 0 0 56 27 50
2019 Security 79 10 4 0 7 0 0 89 7 23
2019 Science and technology 47 34 13 4 3 0 0 81 7 1186
2019 Library services 56 34 7 0 0 3 0 92 0 39
2019 Legal services 29 44 27 0 0 0 0 73 0 10
2019 Administration and operations 45 24 15 6 8 1 2 71 14 231
2019 Human resources 58 16 20 4 1 0 1 75 4 91
2019 Financial management 64 19 10 6 1 0 0 83 7 69
2019 Procurement 52 13 26 9 0 0 0 65 9 20
2019 Real property 55 29 6 9 0 1 0 84 10 27
2019 Materiel management 45 42 10 3 0 0 0 87 3 15
2019 Information management 48 25 15 13 0 0 0 72 13 29
2019 Information technology 52 31 10 3 3 0 1 83 7 114
2019 Evaluation 38 12 34 4 4 4 4 54 9 23
2019 Data sciences 39 30 13 7 11 0 0 69 18 39
2019 Policy 44 30 20 3 3 0 0 74 6 33
2019 Project management 48 25 15 5 6 0 1 74 11 138
2019 Other services to the public 45 32 17 6 0 0 0 77 6 45
2019 None of the above 44 25 15 9 5 0 2 70 15 164
2018 Client contact centre 52 33 3 8 3 0 0 86 11 27
2018 Compliance, inspection and enforcement 36 38 13 13 0 0 0 74 13 16
2018 Communications or public affairs 46 21 10 7 13 0 3 69 20 64
2018 Security 33 37 12 10 8 0 0 70 18 19
2018 Science and technology 41 30 18 6 4 0 1 72 10 868
2018 Library services 33 38 20 9 0 0 0 71 9 29
2018 Legal services 11 47 32 10 0 0 0 58 10 10
2018 Administration and operations 44 24 17 9 6 0 0 67 16 169
2018 Human resources 49 25 15 5 7 0 0 74 12 62
2018 Financial management 58 27 4 4 7 0 0 85 11 46
2018 Information management 36 37 7 7 6 0 7 78 14 18
2018 Information technology 42 27 19 5 6 0 0 69 12 84
2018 Evaluation 58 17 25 0 0 0 0 75 0 11
2018 Data sciences 45 43 0 0 12 0 0 88 12 15
2018 Policy 47 35 9 4 5 0 0 81 9 22
2018 Project management 52 22 16 6 4 0 0 74 10 101
2018 Other services to the public 35 24 28 5 8 0 0 60 12 40
2018 None of the above 31 29 21 11 3 0 5 63 15 111
2017 Client contact centre 38 35 12 3 3 0 9 80 7 34
2017 Communications or public affairs 23 42 17 12 2 0 4 68 14 51
2017 Security 94 0 6 0 0 0 0 94 0 16
2017 Science and technology 43 31 14 6 4 1 1 76 10 1160
2017 Library services 56 25 19 0 0 0 0 81 0 38
2017 Administration and operations 36 33 14 9 5 0 2 71 15 207
2017 Human resources 45 28 9 13 6 0 0 73 19 81
2017 Financial management 53 28 7 5 3 0 4 84 9 58
2017 Procurement 60 10 20 0 0 0 10 78 0 10
2017 Real property 32 34 11 6 11 0 6 71 17 17
2017 Materiel management 29 50 8 0 0 0 14 91 0 14
2017 Information management 47 17 23 4 10 0 0 63 14 32
2017 Information technology 43 35 11 7 3 0 2 79 10 120
2017 Internal audit 41 34 8 0 8 0 9 83 8 12
2017 Evaluation 45 17 28 6 6 0 0 61 11 18
2017 Data sciences 39 35 11 11 4 0 0 74 15 26
2017 Policy 31 46 24 0 0 0 0 76 0 13
2017 Project management 44 30 12 7 6 0 1 74 13 136
2017 Other services to the public 37 31 17 9 4 0 2 69 13 46
2017 None of the above 42 28 18 7 3 1 1 72 10 172

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 31 20 6 11 0 0 63 17 35
2019 Compliance, inspection and enforcement 14 39 25 12 9 0 0 54 21 22
2019 Communications or public affairs 11 20 29 20 20 0 0 31 40 50
2019 Security 48 23 26 3 0 0 0 71 3 23
2019 Science and technology 20 30 28 14 7 0 0 51 21 1183
2019 Library services 21 23 29 22 5 0 0 44 27 39
2019 Legal services 0 25 28 37 10 0 0 25 47 10
2019 Administration and operations 28 28 24 8 11 1 0 57 19 231
2019 Human resources 10 22 29 24 15 0 0 32 40 91
2019 Financial management 23 34 24 17 2 0 0 57 19 69
2019 Procurement 10 26 26 30 9 0 0 35 38 20
2019 Real property 32 33 24 8 2 1 0 65 10 28
2019 Materiel management 28 51 17 3 0 0 0 79 3 15
2019 Information management 40 15 16 19 9 0 0 56 28 29
2019 Information technology 27 35 25 10 3 0 1 62 13 114
2019 Evaluation 7 32 36 3 17 4 0 41 21 23
2019 Data sciences 28 38 22 4 7 0 0 67 11 39
2019 Policy 5 24 33 20 17 0 0 30 37 33
2019 Project management 17 32 31 11 8 0 1 49 19 138
2019 Other services to the public 23 28 31 4 13 0 0 51 17 45
2019 None of the above 23 33 22 14 8 0 1 56 22 164
2018 Client contact centre 25 36 21 11 8 0 0 60 19 27
2018 Compliance, inspection and enforcement 3 33 19 24 20 0 0 36 44 16
2018 Communications or public affairs 11 19 31 30 10 0 0 29 39 63
2018 Security 9 48 32 4 6 0 0 58 10 19
2018 Science and technology 12 29 31 17 10 0 0 42 27 870
2018 Library services 9 25 42 16 7 0 0 34 24 29
2018 Legal services 0 21 36 11 31 0 0 21 42 10
2018 Administration and operations 18 32 25 17 8 1 0 50 25 171
2018 Human resources 4 18 27 21 30 0 0 22 51 62
2018 Financial management 15 33 26 15 11 0 0 48 26 46
2018 Information management 10 37 30 16 6 0 0 48 22 18
2018 Information technology 15 34 31 15 5 0 0 49 20 84
2018 Evaluation 17 29 10 27 17 0 0 46 44 11
2018 Data sciences 4 31 19 12 34 0 0 35 46 15
2018 Policy 8 14 28 10 37 2 0 23 48 22
2018 Project management 12 27 28 23 9 1 0 40 32 101
2018 Other services to the public 16 18 36 18 11 0 0 34 29 40
2018 None of the above 10 23 30 15 16 4 2 36 32 111
2017 Client contact centre 29 30 29 3 9 0 0 59 12 34
2017 Communications or public affairs 4 24 29 24 19 0 0 28 43 52
2017 Security 23 26 32 13 6 0 0 49 19 16
2017 Science and technology 14 30 28 18 9 0 1 45 27 1161
2017 Library services 13 26 29 23 9 0 0 39 32 38
2017 Administration and operations 22 31 28 9 9 0 1 54 18 208
2017 Human resources 7 19 27 27 21 0 0 25 47 81
2017 Financial management 25 29 29 7 9 0 2 55 16 58
2017 Procurement 30 10 10 30 10 0 10 44 44 10
2017 Real property 0 32 28 11 28 0 0 32 39 17
2017 Materiel management 36 22 21 7 0 0 14 67 8 14
2017 Information management 15 44 20 10 12 0 0 58 22 32
2017 Information technology 21 26 29 21 3 0 0 47 24 120
2017 Internal audit 25 35 16 16 9 0 0 60 24 12
2017 Evaluation 11 39 28 11 11 0 0 50 22 18
2017 Data sciences 25 21 36 7 11 0 0 46 18 26
2017 Policy 7 24 32 24 14 0 0 30 38 13
2017 Project management 14 28 31 16 12 1 0 41 28 136
2017 Other services to the public 22 28 26 13 11 0 0 50 24 46
2017 None of the above 25 20 25 20 10 0 0 45 29 172

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 17 25 0 9 0 0 66 9 35
2019 Compliance, inspection and enforcement 15 42 18 13 0 0 12 65 14 21
2019 Communications or public affairs 13 28 23 17 19 0 0 41 36 50
2019 Security 63 16 18 4 0 0 0 79 4 23
2019 Science and technology 29 35 22 9 4 0 1 65 13 1186
2019 Library services 39 15 22 20 5 0 0 54 25 39
2019 Legal services 9 35 19 28 9 0 0 44 37 10
2019 Administration and operations 39 39 13 6 2 1 1 79 7 230
2019 Human resources 22 18 33 15 11 0 2 40 27 91
2019 Financial management 26 40 23 9 1 0 0 67 10 68
2019 Procurement 31 26 35 9 0 0 0 57 9 20
2019 Real property 26 44 23 4 2 1 0 71 6 28
2019 Materiel management 53 29 6 12 0 0 0 82 12 15
2019 Information management 48 30 8 11 3 0 0 78 14 28
2019 Information technology 40 30 19 3 3 0 3 73 7 112
2019 Evaluation 11 53 23 8 4 0 0 64 13 23
2019 Data sciences 46 27 21 7 0 0 0 73 7 39
2019 Policy 5 23 35 27 9 0 0 29 36 33
2019 Project management 20 40 22 10 8 0 0 60 18 136
2019 Other services to the public 23 37 25 9 6 0 0 60 15 45
2019 None of the above 29 33 20 9 7 0 1 63 17 162
2018 Client contact centre 40 10 35 8 8 0 0 49 16 27
2018 Compliance, inspection and enforcement 14 34 29 8 15 0 0 48 23 16
2018 Communications or public affairs 11 19 29 31 10 0 0 30 41 63
2018 Security 27 45 19 4 0 0 4 76 5 19
2018 Science and technology 19 35 26 13 6 0 1 55 19 867
2018 Library services 20 35 20 22 2 0 0 55 25 29
2018 Legal services 0 40 8 32 20 0 0 40 51 10
2018 Administration and operations 28 31 20 15 2 1 2 61 18 170
2018 Human resources 4 26 26 30 13 0 0 30 43 62
2018 Financial management 27 30 27 9 4 0 2 58 14 46
2018 Information management 29 34 28 6 3 0 0 63 10 18
2018 Information technology 25 34 24 11 4 0 1 60 16 84
2018 Evaluation 37 19 8 19 17 0 0 56 36 11
2018 Data sciences 8 55 25 0 9 0 4 65 9 15
2018 Policy 8 23 19 0 47 2 0 32 48 22
2018 Project management 11 36 29 17 4 1 1 48 22 100
2018 Other services to the public 21 36 15 17 10 0 0 58 27 40
2018 None of the above 18 27 27 13 10 4 1 47 24 111
2017 Client contact centre 21 33 40 6 0 0 0 54 6 34
2017 Communications or public affairs 6 18 25 23 29 0 0 23 52 51
2017 Security 42 39 6 7 0 0 6 86 7 16
2017 Science and technology 23 34 24 13 4 0 1 57 18 1158
2017 Library services 13 30 27 17 6 0 8 46 25 38
2017 Administration and operations 28 36 20 8 5 0 2 66 13 207
2017 Human resources 12 29 28 20 12 0 0 40 32 81
2017 Financial management 30 27 27 13 4 0 0 57 16 58
2017 Procurement 30 10 10 30 10 0 10 44 44 10
2017 Real property 16 27 23 28 6 0 0 44 33 17
2017 Materiel management 43 29 14 0 0 0 14 84 0 14
2017 Information management 31 41 11 14 4 0 0 72 18 32
2017 Information technology 28 35 19 9 6 1 2 64 16 121
2017 Internal audit 33 26 16 9 7 0 9 65 18 12
2017 Evaluation 28 33 22 0 11 6 0 65 12 18
2017 Data sciences 36 39 14 7 4 0 0 75 11 26
2017 Policy 15 16 24 24 22 0 0 31 46 13
2017 Project management 16 36 18 20 7 0 4 53 28 136
2017 Other services to the public 29 29 25 9 9 0 0 58 18 45
2017 None of the above 23 31 23 15 6 0 2 55 21 172

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 27 21 19 7 0 0 53 26 35
2019 Compliance, inspection and enforcement 23 18 21 23 9 0 7 44 34 22
2019 Communications or public affairs 15 22 21 16 27 0 0 36 43 50
2019 Security 56 19 8 10 7 0 0 75 17 23
2019 Science and technology 20 25 25 16 12 1 0 46 29 1186
2019 Library services 20 23 17 18 23 0 0 43 40 38
2019 Legal services 0 25 20 47 9 0 0 25 56 10
2019 Administration and operations 24 31 23 10 12 0 0 55 23 231
2019 Human resources 23 19 26 17 12 2 0 43 30 91
2019 Financial management 28 30 23 15 4 0 1 58 18 69
2019 Procurement 9 32 9 34 17 0 0 40 51 20
2019 Real property 32 15 31 16 6 0 0 46 22 27
2019 Materiel management 22 33 14 17 14 0 0 55 31 15
2019 Information management 28 21 10 19 22 0 0 49 41 29
2019 Information technology 24 32 20 12 10 1 1 57 22 112
2019 Evaluation 28 17 26 16 13 0 0 45 29 23
2019 Data sciences 40 25 20 5 9 2 0 66 14 39
2019 Policy 12 26 29 15 18 0 0 37 33 33
2019 Project management 18 25 25 20 12 0 1 43 32 138
2019 Other services to the public 25 32 20 15 9 0 0 57 23 45
2019 None of the above 24 27 23 11 15 0 1 51 27 164
2018 Client contact centre 26 30 8 25 10 0 0 56 36 27
2018 Compliance, inspection and enforcement 16 8 26 10 40 0 0 24 50 16
2018 Communications or public affairs 11 12 21 27 28 0 0 23 55 64
2018 Security 16 23 19 17 4 21 0 48 27 19
2018 Science and technology 14 23 26 21 14 1 1 38 36 866
2018 Library services 9 21 22 17 26 0 4 31 45 29
2018 Legal services 0 19 39 31 11 0 0 19 42 10
2018 Administration and operations 21 31 22 12 11 2 1 54 24 168
2018 Human resources 8 6 17 29 37 1 2 15 68 62
2018 Financial management 31 22 23 13 11 0 0 53 24 46
2018 Information management 19 31 11 26 12 0 0 50 39 18
2018 Information technology 21 31 22 13 14 0 0 52 27 83
2018 Evaluation 17 29 19 18 17 0 0 46 35 11
2018 Data sciences 4 35 25 0 33 0 4 40 34 15
2018 Policy 15 10 10 21 41 2 0 26 64 20
2018 Project management 12 28 19 25 16 0 0 40 42 101
2018 Other services to the public 13 27 23 8 23 3 3 43 33 40
2018 None of the above 15 18 18 26 21 0 1 34 47 110
2017 Client contact centre 24 29 20 8 9 6 3 59 19 34
2017 Communications or public affairs 10 15 17 26 32 0 0 25 58 52
2017 Security 35 46 7 7 6 0 0 80 13 16
2017 Science and technology 16 26 25 20 11 1 1 43 32 1162
2017 Library services 7 16 17 33 22 0 4 24 57 38
2017 Administration and operations 23 28 23 15 9 1 1 52 25 208
2017 Human resources 10 22 17 22 29 0 0 32 51 80
2017 Financial management 37 24 10 10 16 0 3 62 27 58
2017 Procurement 10 30 10 20 20 0 10 44 44 10
2017 Real property 17 22 39 6 16 0 0 39 22 17
2017 Materiel management 29 22 28 0 7 0 14 59 8 14
2017 Information management 7 38 21 21 13 0 0 45 34 32
2017 Information technology 21 27 25 17 9 1 0 49 26 120
2017 Internal audit 17 16 25 17 9 0 16 40 31 12
2017 Evaluation 22 39 16 17 6 0 0 61 22 18
2017 Data sciences 39 17 11 14 14 4 0 59 30 26
2017 Policy 15 16 24 30 16 0 0 31 46 13
2017 Project management 11 22 28 21 16 1 1 34 37 137
2017 Other services to the public 20 32 24 7 15 0 2 53 22 46
2017 None of the above 26 25 20 17 9 1 2 53 27 173

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 17 17 10 5 0 2 68 14 34
2019 Compliance, inspection and enforcement 49 20 4 14 4 0 7 75 20 22
2019 Communications or public affairs 44 26 5 5 17 0 2 72 23 49
2019 Security 75 16 9 0 0 0 0 91 0 23
2019 Science and technology 42 31 14 7 4 0 2 75 11 1180
2019 Library services 42 21 13 11 5 3 5 68 17 37
2019 Legal services 25 38 19 9 10 0 0 63 19 10
2019 Administration and operations 55 21 11 4 3 1 5 82 7 230
2019 Human resources 43 22 20 3 6 0 5 69 10 91
2019 Financial management 45 31 16 4 1 0 4 79 5 69
2019 Procurement 57 22 13 4 0 0 4 82 4 20
2019 Real property 56 36 2 4 0 0 1 94 4 28
2019 Materiel management 67 24 0 0 0 0 9 100 0 15
2019 Information management 67 17 3 6 3 0 5 88 9 29
2019 Information technology 56 30 9 3 0 0 3 88 3 113
2019 Evaluation 42 30 8 12 4 0 4 75 17 23
2019 Data sciences 53 25 15 4 2 0 0 78 7 38
2019 Policy 18 28 33 9 12 0 0 46 21 32
2019 Project management 43 26 18 8 3 0 2 70 11 137
2019 Other services to the public 41 31 17 7 4 0 0 72 11 45
2019 None of the above 47 31 13 4 4 0 2 79 8 164
2018 Client contact centre 48 29 11 3 4 0 5 80 8 27
2018 Compliance, inspection and enforcement 36 31 19 0 14 0 0 67 14 16
2018 Communications or public affairs 37 27 21 11 1 0 3 66 12 64
2018 Security 52 16 5 0 6 21 0 86 7 19
2018 Science and technology 34 32 17 8 5 0 3 69 14 866
2018 Library services 36 14 19 15 0 5 11 59 18 29
2018 Legal services 19 23 17 10 23 0 8 45 36 10
2018 Administration and operations 54 16 17 7 3 0 4 72 10 169
2018 Human resources 26 14 25 13 15 0 6 43 30 62
2018 Financial management 53 16 16 9 2 2 2 72 11 46
2018 Information management 45 12 19 6 3 0 14 66 11 18
2018 Information technology 50 29 8 6 1 0 6 84 7 84
2018 Evaluation 46 0 19 27 7 0 0 46 35 11
2018 Data sciences 40 49 8 0 0 0 4 92 0 15
2018 Policy 17 10 27 14 24 2 5 30 41 22
2018 Project management 34 34 13 12 4 1 2 69 17 100
2018 Other services to the public 34 31 27 3 5 0 0 65 7 40
2018 None of the above 33 23 20 12 7 0 4 59 20 110
2017 Client contact centre 52 20 15 0 3 0 9 80 3 34
2017 Communications or public affairs 19 24 19 17 17 0 4 45 35 52
2017 Security 67 27 0 0 0 0 6 100 0 16
2017 Science and technology 34 33 17 8 4 1 4 70 12 1162
2017 Library services 35 20 17 8 2 2 15 66 13 38
2017 Administration and operations 47 23 11 7 2 0 9 78 10 207
2017 Human resources 29 23 12 11 10 0 14 61 25 81
2017 Financial management 45 25 15 4 7 0 4 73 11 58
2017 Procurement 50 30 0 10 0 0 10 89 11 10
2017 Real property 28 44 11 11 0 0 6 76 12 17
2017 Materiel management 43 28 7 0 0 0 22 91 0 14
2017 Information management 50 19 16 0 3 0 13 78 4 32
2017 Information technology 38 36 15 3 1 0 7 79 4 121
2017 Internal audit 42 26 7 8 9 0 7 74 18 12
2017 Evaluation 28 39 17 11 0 6 0 71 12 18
2017 Data sciences 46 25 22 4 4 0 0 71 7 26
2017 Policy 23 24 32 5 8 0 8 50 15 13
2017 Project management 29 35 17 10 6 0 3 66 16 136
2017 Other services to the public 28 37 13 7 11 0 4 68 18 46
2017 None of the above 41 25 14 7 5 2 5 72 13 173

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 31 18 9 4 0 0 68 14 35
2019 Compliance, inspection and enforcement 16 51 17 8 8 0 0 67 16 22
2019 Communications or public affairs 28 32 12 7 19 0 2 61 26 50
2019 Security 75 18 3 0 0 0 4 97 0 23
2019 Science and technology 32 34 20 8 6 0 0 66 14 1184
2019 Library services 38 24 18 15 5 0 0 62 20 38
2019 Legal services 25 28 28 0 19 0 0 53 19 10
2019 Administration and operations 46 28 13 8 5 1 1 75 13 230
2019 Human resources 31 26 21 11 9 0 2 58 20 91
2019 Financial management 44 21 25 7 2 0 0 65 10 69
2019 Procurement 40 18 21 17 0 0 4 60 18 20
2019 Real property 47 29 18 4 0 0 1 77 4 28
2019 Materiel management 36 28 32 4 0 0 0 64 4 15
2019 Information management 57 18 16 3 6 0 0 75 9 29
2019 Information technology 41 31 13 8 4 1 1 74 12 113
2019 Evaluation 8 41 21 17 8 0 4 51 27 23
2019 Data sciences 40 37 12 5 7 0 0 77 11 38
2019 Policy 9 25 27 18 17 0 3 35 36 33
2019 Project management 34 28 24 8 5 0 1 62 13 138
2019 Other services to the public 21 35 30 6 8 0 0 56 15 45
2019 None of the above 44 30 12 8 6 0 0 74 14 163
2018 Client contact centre 36 34 11 19 0 0 0 70 19 27
2018 Compliance, inspection and enforcement 26 25 18 19 13 0 0 51 32 16
2018 Communications or public affairs 31 20 19 17 9 0 3 53 28 64
2018 Security 41 21 38 0 0 0 0 62 0 19
2018 Science and technology 26 34 21 11 7 0 0 61 18 868
2018 Library services 26 27 20 19 7 0 0 53 27 29
2018 Legal services 8 19 40 10 23 0 0 27 33 10
2018 Administration and operations 37 28 21 8 4 0 1 65 13 169
2018 Human resources 19 17 30 16 17 0 0 37 33 62
2018 Financial management 46 27 18 9 0 0 0 73 9 46
2018 Information management 24 36 20 0 14 0 6 64 15 19
2018 Information technology 41 23 23 5 7 0 3 65 12 84
2018 Evaluation 27 29 19 18 7 0 0 56 25 11
2018 Data sciences 8 44 29 9 8 4 0 53 17 15
2018 Policy 9 14 28 9 38 2 0 23 48 22
2018 Project management 25 40 20 8 6 0 0 66 14 101
2018 Other services to the public 34 26 25 13 3 0 0 60 15 40
2018 None of the above 26 28 13 16 12 4 1 56 30 111
2017 Client contact centre 42 24 29 6 0 0 0 65 6 34
2017 Communications or public affairs 21 27 23 15 15 0 0 48 30 52
2017 Security 60 40 0 0 0 0 0 100 0 16
2017 Science and technology 28 36 21 9 5 0 1 65 14 1159
2017 Library services 16 42 16 7 19 0 0 57 26 38
2017 Administration and operations 36 28 20 9 6 1 1 65 15 205
2017 Human resources 27 25 12 21 14 0 0 53 35 81
2017 Financial management 42 25 19 7 7 0 0 67 14 58
2017 Procurement 40 10 30 10 0 0 10 56 11 10
2017 Real property 33 27 34 6 0 0 0 60 6 17
2017 Materiel management 43 14 29 7 0 0 7 61 8 14
2017 Information management 41 35 15 4 6 0 0 76 9 32
2017 Information technology 32 34 20 9 4 0 0 67 13 121
2017 Internal audit 50 25 9 7 9 0 0 75 16 12
2017 Evaluation 39 22 28 11 0 0 0 61 11 18
2017 Data sciences 35 29 18 14 4 0 0 64 18 26
2017 Policy 15 32 32 14 8 0 0 46 22 13
2017 Project management 24 26 32 10 7 0 0 51 17 136
2017 Other services to the public 19 44 20 15 2 0 0 63 17 46
2017 None of the above 32 29 18 18 1 0 1 62 19 172

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 25 9 2 4 0 0 84 6 35
2019 Compliance, inspection and enforcement 19 55 17 0 9 0 0 75 9 22
2019 Communications or public affairs 21 38 23 9 9 0 0 59 18 50
2019 Security 74 23 4 0 0 0 0 96 0 23
2019 Science and technology 27 36 22 10 4 1 1 64 14 1184
2019 Library services 18 45 24 10 0 2 0 65 10 39
2019 Legal services 9 48 33 10 0 0 0 57 10 10
2019 Administration and operations 40 29 18 6 2 3 2 73 8 230
2019 Human resources 54 25 16 5 1 0 0 79 6 91
2019 Financial management 43 36 21 1 0 0 0 78 1 69
2019 Procurement 43 27 21 4 4 0 0 70 9 20
2019 Real property 25 23 47 2 2 0 0 48 5 28
2019 Materiel management 39 42 15 4 0 0 0 81 4 15
2019 Information management 34 40 8 14 3 0 0 75 17 29
2019 Information technology 34 30 25 9 1 1 0 64 10 114
2019 Evaluation 28 24 40 4 4 0 0 52 8 23
2019 Data sciences 42 26 23 2 4 0 2 70 7 39
2019 Policy 25 36 35 3 0 0 0 61 3 33
2019 Project management 22 33 30 9 5 0 1 55 15 138
2019 Other services to the public 26 31 24 10 7 2 0 59 17 45
2019 None of the above 39 28 21 7 4 0 1 68 11 161
2018 Client contact centre 33 26 30 8 3 0 0 59 11 27
2018 Compliance, inspection and enforcement 10 50 20 19 0 0 0 61 19 16
2018 Communications or public affairs 21 24 29 20 6 0 0 45 26 64
2018 Security 31 35 9 4 0 21 0 83 5 19
2018 Science and technology 18 33 29 13 7 0 0 50 20 866
2018 Library services 17 37 24 17 5 0 0 54 22 29
2018 Legal services 8 59 21 11 0 0 0 67 11 10
2018 Administration and operations 29 36 19 11 2 0 3 67 14 169
2018 Human resources 17 37 32 10 2 2 2 56 12 62
2018 Financial management 41 45 7 0 4 0 2 88 5 46
2018 Information management 13 33 34 14 6 0 0 46 20 18
2018 Information technology 30 40 15 13 0 0 1 71 13 83
2018 Evaluation 29 37 27 7 0 0 0 65 7 11
2018 Data sciences 0 40 49 0 0 4 7 45 0 15
2018 Policy 14 32 18 13 20 2 0 47 34 22
2018 Project management 18 34 37 2 9 1 0 52 11 100
2018 Other services to the public 19 36 26 16 4 0 0 54 20 40
2018 None of the above 17 30 29 12 6 5 1 50 19 108
2017 Client contact centre 30 50 12 9 0 0 0 79 9 34
2017 Communications or public affairs 19 17 30 21 13 0 0 36 34 52
2017 Security 55 31 13 0 0 0 0 87 0 16
2017 Science and technology 22 33 24 14 5 1 1 56 20 1160
2017 Library services 12 44 19 17 5 0 4 58 22 38
2017 Administration and operations 30 34 21 6 6 1 2 66 12 205
2017 Human resources 25 40 18 8 5 1 3 67 13 81
2017 Financial management 47 33 15 5 0 0 0 79 5 58
2017 Procurement 30 30 20 20 0 0 0 60 20 10
2017 Real property 16 45 33 6 0 0 0 61 6 17
2017 Materiel management 36 49 0 8 0 0 7 92 8 14
2017 Information management 20 27 34 11 0 4 4 51 12 32
2017 Information technology 29 34 23 11 2 1 0 63 13 120
2017 Internal audit 25 34 23 9 0 0 9 65 10 12
2017 Evaluation 28 33 22 16 0 0 0 61 16 18
2017 Data sciences 28 29 29 7 7 0 0 57 14 26
2017 Policy 5 30 40 16 8 0 0 36 24 13
2017 Project management 15 38 24 13 9 0 1 54 22 136
2017 Other services to the public 21 30 24 11 13 0 0 52 24 46
2017 None of the above 27 34 17 12 7 0 3 63 19 172

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 32 7 4 6 0 0 83 10 35
2019 Compliance, inspection and enforcement 26 27 25 9 9 0 4 56 18 22
2019 Communications or public affairs 17 22 26 26 7 2 0 40 34 50
2019 Security 56 23 18 0 3 0 0 79 3 23
2019 Science and technology 20 33 24 15 6 1 0 54 21 1186
2019 Library services 19 29 22 22 7 0 0 48 30 39
2019 Legal services 0 35 56 9 0 0 0 35 9 10
2019 Administration and operations 27 32 25 8 4 2 2 61 12 230
2019 Human resources 26 33 26 11 3 0 0 60 15 91
2019 Financial management 35 39 19 4 2 0 0 75 6 69
2019 Procurement 21 49 21 4 4 0 0 70 8 20
2019 Real property 28 23 35 12 2 0 0 51 14 28
2019 Materiel management 28 47 24 0 0 0 0 76 0 15
2019 Information management 32 29 20 14 6 0 0 60 20 29
2019 Information technology 33 29 22 11 4 0 1 63 15 114
2019 Evaluation 4 36 44 17 0 0 0 40 17 23
2019 Data sciences 33 34 17 4 9 0 2 68 14 39
2019 Policy 19 21 39 15 6 0 0 41 21 33
2019 Project management 15 36 26 17 6 0 1 52 22 138
2019 Other services to the public 27 34 19 13 7 0 0 61 20 45
2019 None of the above 29 32 21 9 9 0 0 61 18 160
2018 Client contact centre 27 49 15 9 0 0 0 77 9 26
2018 Compliance, inspection and enforcement 21 13 30 29 7 0 0 35 36 16
2018 Communications or public affairs 14 25 29 20 12 0 0 39 32 63
2018 Security 21 26 48 5 0 0 0 47 5 19
2018 Science and technology 11 30 30 17 11 0 1 41 29 865
2018 Library services 16 31 24 23 5 0 0 47 28 29
2018 Legal services 0 29 49 23 0 0 0 29 23 10
2018 Administration and operations 18 41 18 13 8 0 2 60 21 168
2018 Human resources 14 22 23 26 12 2 2 37 39 62
2018 Financial management 34 41 20 5 0 0 0 75 5 46
2018 Information management 23 3 31 17 19 7 0 28 38 18
2018 Information technology 23 35 23 12 4 0 3 59 17 83
2018 Evaluation 17 19 27 27 10 0 0 37 36 11
2018 Data sciences 9 22 30 20 9 4 7 34 32 15
2018 Policy 0 13 38 9 38 2 0 13 48 22
2018 Project management 12 33 22 20 13 0 0 45 33 99
2018 Other services to the public 23 29 23 16 9 0 0 52 25 40
2018 None of the above 17 20 24 20 12 4 2 40 34 110
2017 Client contact centre 32 42 23 3 0 0 0 74 3 34
2017 Communications or public affairs 8 7 24 34 26 0 0 15 60 52
2017 Security 37 30 20 13 0 0 0 67 13 16
2017 Science and technology 16 31 27 17 8 1 0 47 26 1159
2017 Library services 5 24 29 24 14 0 4 30 40 38
2017 Administration and operations 20 33 28 12 6 1 1 54 18 204
2017 Human resources 6 27 34 23 9 0 0 34 33 81
2017 Financial management 31 34 21 7 7 0 0 66 14 58
2017 Procurement 30 30 20 10 0 0 10 66 11 10
2017 Real property 16 33 33 11 6 0 0 50 17 17
2017 Materiel management 36 35 7 8 0 0 14 83 9 14
2017 Information management 13 11 39 21 9 4 4 26 32 32
2017 Information technology 18 38 24 15 5 0 1 56 19 121
2017 Internal audit 42 42 16 0 0 0 0 84 0 12
2017 Evaluation 17 33 16 22 11 0 0 50 33 18
2017 Data sciences 32 32 14 14 7 0 0 64 21 26
2017 Policy 12 24 32 24 8 0 0 36 32 13
2017 Project management 11 30 27 22 10 0 0 41 32 136
2017 Other services to the public 19 30 24 9 18 0 0 50 26 46
2017 None of the above 18 32 26 18 5 1 1 50 23 172

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 32 14 2 4 0 0 80 6 35
2019 Compliance, inspection and enforcement 26 20 21 13 9 0 12 51 25 22
2019 Communications or public affairs 29 18 18 27 7 0 0 47 34 50
2019 Security 52 29 19 0 0 0 0 81 0 23
2019 Science and technology 26 34 22 12 5 0 0 60 17 1184
2019 Library services 36 30 17 12 5 0 0 66 17 39
2019 Legal services 18 48 25 9 0 0 0 66 9 10
2019 Administration and operations 38 30 16 7 6 1 2 70 13 230
2019 Human resources 43 37 11 8 0 0 1 81 8 91
2019 Financial management 40 35 15 7 1 0 1 76 9 68
2019 Procurement 35 36 26 4 0 0 0 70 4 20
2019 Real property 38 33 26 2 0 0 1 71 2 28
2019 Materiel management 40 35 11 15 0 0 0 74 15 15
2019 Information management 28 32 26 5 9 0 0 60 14 29
2019 Information technology 39 26 18 13 3 0 2 66 16 114
2019 Evaluation 8 40 44 4 4 0 0 48 8 23
2019 Data sciences 30 25 38 2 4 0 0 55 7 39
2019 Policy 37 28 17 9 9 0 0 65 18 33
2019 Project management 23 31 26 14 6 0 1 54 20 137
2019 Other services to the public 28 46 13 9 4 0 0 74 13 45
2019 None of the above 41 27 13 11 8 0 1 68 19 161
2018 Client contact centre 30 39 18 6 7 0 0 68 13 27
2018 Compliance, inspection and enforcement 29 26 13 32 0 0 0 55 32 16
2018 Communications or public affairs 24 23 28 19 6 0 0 47 25 64
2018 Security 35 38 18 9 0 0 0 73 9 19
2018 Science and technology 19 32 26 14 9 0 1 51 23 863
2018 Library services 26 36 19 16 2 0 0 62 19 29
2018 Legal services 8 40 29 23 0 0 0 49 23 10
2018 Administration and operations 30 38 14 10 7 0 2 69 17 170
2018 Human resources 26 33 26 10 5 0 0 59 15 62
2018 Financial management 41 34 20 2 3 0 0 75 5 46
2018 Information management 13 32 30 10 16 0 0 45 25 18
2018 Information technology 31 37 17 11 3 0 1 69 14 82
2018 Evaluation 19 37 18 27 0 0 0 56 27 11
2018 Data sciences 15 36 36 9 0 4 0 54 9 15
2018 Policy 5 27 18 14 33 2 0 33 49 22
2018 Project management 17 36 25 17 6 0 0 52 23 100
2018 Other services to the public 26 34 29 8 3 0 0 60 11 40
2018 None of the above 19 30 24 16 9 0 1 50 26 110
2017 Client contact centre 32 44 20 3 0 0 0 77 3 34
2017 Communications or public affairs 12 15 28 21 24 0 0 27 45 52
2017 Security 49 25 14 0 13 0 0 74 13 16
2017 Science and technology 22 32 25 13 7 1 1 55 20 1161
2017 Library services 22 37 22 7 5 2 4 63 13 38
2017 Administration and operations 29 33 20 8 7 0 3 64 16 205
2017 Human resources 28 42 18 6 6 0 2 70 12 81
2017 Financial management 37 25 19 16 3 0 0 62 19 58
2017 Procurement 30 30 30 0 0 0 10 67 0 10
2017 Real property 27 34 27 11 0 0 0 61 11 17
2017 Materiel management 36 36 14 8 0 0 7 77 8 14
2017 Information management 22 20 32 17 9 0 0 42 26 32
2017 Information technology 21 37 24 11 6 0 2 59 16 121
2017 Internal audit 42 42 7 9 0 0 0 84 9 12
2017 Evaluation 28 33 22 11 6 0 0 61 17 18
2017 Data sciences 18 32 32 11 7 0 0 50 18 26
2017 Policy 5 47 24 16 8 0 0 52 24 13
2017 Project management 18 33 25 12 13 0 0 51 25 136
2017 Other services to the public 24 34 13 11 18 0 0 58 29 46
2017 None of the above 30 36 14 14 6 0 1 66 20 172

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 32 19 0 6 0 0 75 6 34
2019 Compliance, inspection and enforcement 31 45 8 9 0 0 7 82 10 22
2019 Communications or public affairs 29 36 10 16 9 0 0 64 25 50
2019 Security 67 20 10 3 0 0 0 87 3 23
2019 Science and technology 39 28 16 9 6 1 0 68 16 1182
2019 Library services 32 41 22 2 0 2 0 74 3 39
2019 Legal services 38 44 19 0 0 0 0 81 0 10
2019 Administration and operations 45 26 12 7 7 2 1 73 14 230
2019 Human resources 50 26 14 7 2 0 1 77 9 91
2019 Financial management 54 24 17 2 1 0 1 79 4 69
2019 Procurement 30 26 23 13 9 0 0 56 21 20
2019 Real property 30 38 16 10 5 0 1 69 15 28
2019 Materiel management 46 21 18 14 0 0 0 68 14 14
2019 Information management 36 39 8 7 10 0 0 75 17 29
2019 Information technology 49 28 12 7 3 0 2 78 10 114
2019 Evaluation 43 40 8 0 8 0 0 83 8 23
2019 Data sciences 46 27 14 7 7 0 0 73 13 39
2019 Policy 55 34 8 3 0 0 0 89 3 33
2019 Project management 37 25 17 13 6 1 1 63 19 138
2019 Other services to the public 40 23 22 9 6 0 0 62 15 45
2019 None of the above 46 22 11 8 10 0 2 70 19 160

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 42 13 4 6 0 0 77 10 35
2019 Compliance, inspection and enforcement 37 50 4 4 0 4 0 91 5 22
2019 Communications or public affairs 33 39 16 9 2 2 0 73 11 50
2019 Security 59 22 15 3 0 0 0 82 3 23
2019 Science and technology 36 37 16 6 3 0 1 74 9 1177
2019 Library services 39 16 22 12 5 2 2 58 18 39
2019 Legal services 20 34 37 10 0 0 0 54 10 10
2019 Administration and operations 37 31 18 7 5 1 1 69 12 230
2019 Human resources 35 23 24 13 3 0 1 59 17 91
2019 Financial management 45 30 19 4 2 0 0 75 6 69
2019 Procurement 26 27 30 17 0 0 0 52 17 20
2019 Real property 40 38 11 11 0 0 0 78 11 28
2019 Materiel management 50 32 18 0 0 0 0 82 0 15
2019 Information management 29 34 19 12 6 0 0 63 18 29
2019 Information technology 41 30 18 9 3 0 0 70 11 114
2019 Evaluation 26 32 20 21 0 0 0 59 21 23
2019 Data sciences 45 33 14 7 2 0 0 77 9 39
2019 Policy 34 27 23 12 3 0 0 61 15 33
2019 Project management 30 35 19 7 7 0 1 66 14 137
2019 Other services to the public 31 27 29 7 7 0 0 58 13 45
2019 None of the above 41 31 17 6 5 0 1 72 11 162
2018 Client contact centre 21 42 33 4 0 0 0 63 4 27
2018 Compliance, inspection and enforcement 8 61 26 5 0 0 0 69 5 16
2018 Communications or public affairs 31 32 20 11 6 0 0 63 17 64
2018 Security 29 22 40 4 5 0 0 51 9 19
2018 Science and technology 30 32 23 10 3 0 1 63 14 864
2018 Library services 25 36 25 12 2 0 0 61 14 29
2018 Legal services 43 17 40 0 0 0 0 60 0 10
2018 Administration and operations 25 39 15 13 5 1 2 66 19 169
2018 Human resources 17 22 29 18 15 0 0 39 33 61
2018 Financial management 39 37 13 11 0 0 0 76 11 46
2018 Information management 14 38 21 20 7 0 0 52 27 17
2018 Information technology 32 39 18 4 4 0 3 73 8 83
2018 Evaluation 37 10 27 19 7 0 0 46 27 11
2018 Data sciences 34 28 35 0 0 4 0 64 0 15
2018 Policy 18 18 14 24 24 2 0 37 49 22
2018 Project management 26 41 20 9 4 0 0 66 14 99
2018 Other services to the public 27 32 19 12 9 0 0 60 21 39
2018 None of the above 26 24 24 12 11 0 3 51 24 108
2017 Client contact centre 39 41 17 3 0 0 0 80 3 34
2017 Communications or public affairs 24 29 21 11 13 2 0 54 25 52
2017 Security 35 45 7 13 0 0 0 80 13 16
2017 Science and technology 31 32 21 10 3 1 1 64 14 1158
2017 Library services 32 43 13 12 0 0 0 75 12 38
2017 Administration and operations 26 32 22 10 6 1 2 60 17 205
2017 Human resources 21 29 28 13 9 0 0 50 22 81
2017 Financial management 40 29 17 9 5 0 0 69 15 58
2017 Procurement 30 10 30 20 0 0 10 44 22 10
2017 Real property 33 33 17 16 0 0 0 66 16 17
2017 Materiel management 43 21 15 7 0 0 14 75 8 14
2017 Information management 31 29 23 14 3 0 0 60 17 32
2017 Information technology 31 33 21 8 6 1 0 65 14 121
2017 Internal audit 33 42 0 16 0 0 9 83 17 12
2017 Evaluation 22 28 22 16 6 6 0 53 23 18
2017 Data sciences 46 26 18 11 0 0 0 71 11 26
2017 Policy 16 31 30 16 8 0 0 47 24 13
2017 Project management 28 28 21 14 7 0 1 57 22 135
2017 Other services to the public 22 32 22 17 7 0 0 54 24 46
2017 None of the above 32 31 22 7 3 3 2 66 11 171

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 75 15 10 0 0 0 0 90 0 35
2019 Compliance, inspection and enforcement 63 24 4 4 0 0 4 91 5 22
2019 Communications or public affairs 53 36 2 3 4 2 0 91 8 50
2019 Security 74 11 15 0 0 0 0 85 0 23
2019 Science and technology 63 24 8 2 1 0 1 88 3 1181
2019 Library services 66 19 7 5 0 0 2 87 5 39
2019 Legal services 37 33 20 0 10 0 0 71 10 10
2019 Administration and operations 66 21 7 2 1 1 3 89 3 230
2019 Human resources 69 11 12 7 0 0 1 81 7 91
2019 Financial management 71 21 6 1 0 0 0 92 1 67
2019 Procurement 57 9 34 0 0 0 0 66 0 20
2019 Real property 78 20 3 0 0 0 0 97 0 26
2019 Materiel management 46 46 8 0 0 0 0 92 0 15
2019 Information management 57 33 8 0 2 0 0 90 2 28
2019 Information technology 58 29 5 2 2 0 4 91 4 113
2019 Evaluation 56 23 8 8 0 0 4 82 9 23
2019 Data sciences 59 26 6 7 2 0 0 85 9 39
2019 Policy 61 12 18 6 3 0 0 73 9 33
2019 Project management 64 20 12 0 3 0 1 85 3 138
2019 Other services to the public 66 16 13 6 0 0 0 81 6 45
2019 None of the above 55 23 13 4 2 0 3 80 6 160
2018 Client contact centre 73 17 7 3 0 0 0 90 3 27
2018 Compliance, inspection and enforcement 66 21 14 0 0 0 0 86 0 16
2018 Communications or public affairs 53 22 6 13 5 0 1 76 18 64
2018 Security 76 16 4 4 0 0 0 92 4 19
2018 Science and technology 59 28 9 2 0 0 1 88 3 864
2018 Library services 36 31 27 0 0 0 7 71 0 29
2018 Legal services 28 51 10 0 10 0 0 80 10 10
2018 Administration and operations 68 19 7 3 1 0 3 90 3 169
2018 Human resources 64 12 13 6 5 0 0 76 11 62
2018 Financial management 76 19 4 0 0 0 0 96 0 45
2018 Information management 46 32 7 10 0 0 7 83 10 18
2018 Information technology 59 26 4 3 4 0 4 89 7 81
2018 Evaluation 56 18 27 0 0 0 0 73 0 11
2018 Data sciences 45 44 8 0 0 4 0 92 0 15
2018 Policy 42 13 18 10 14 2 0 57 25 22
2018 Project management 61 31 3 2 2 0 1 93 4 100
2018 Other services to the public 60 19 8 8 5 0 0 79 13 40
2018 None of the above 60 20 13 3 0 0 4 84 3 109
2017 Client contact centre 64 21 3 6 0 0 6 91 6 34
2017 Communications or public affairs 55 30 8 4 2 0 2 86 6 52
2017 Security 74 12 7 7 0 0 0 86 7 16
2017 Science and technology 62 25 8 1 1 0 1 89 3 1163
2017 Library services 54 23 14 2 2 0 4 80 5 38
2017 Administration and operations 65 19 10 2 1 0 3 86 4 208
2017 Human resources 71 13 8 3 2 0 3 87 5 81
2017 Financial management 64 24 7 2 0 0 4 91 2 58
2017 Procurement 80 0 0 0 0 0 20 100 0 10
2017 Real property 72 23 0 6 0 0 0 94 6 17
2017 Materiel management 65 7 21 0 0 0 7 77 0 14
2017 Information management 59 36 0 4 2 0 0 94 6 32
2017 Information technology 60 20 11 4 1 1 2 82 6 121
2017 Internal audit 49 24 9 0 0 0 17 89 0 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 67 26 4 0 4 0 0 93 4 26
2017 Policy 48 52 0 0 0 0 0 100 0 13
2017 Project management 60 23 8 5 1 1 2 85 7 137
2017 Other services to the public 63 18 13 4 0 0 2 82 5 46
2017 None of the above 62 21 11 2 1 0 3 85 3 173

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 87 9 2 0 0 0 2 98 0 35
2019 Compliance, inspection and enforcement 65 24 0 0 0 0 11 100 0 22
2019 Communications or public affairs 70 17 5 0 0 0 8 94 0 49
2019 Security 80 12 8 0 0 0 0 92 0 22
2019 Science and technology 79 9 3 1 0 1 6 95 1 1183
2019 Library services 78 12 0 0 0 5 5 100 0 39
2019 Legal services 46 25 0 0 0 0 28 100 0 10
2019 Administration and operations 76 10 4 1 2 1 7 93 3 227
2019 Human resources 86 3 4 0 0 0 6 95 0 90
2019 Financial management 81 16 2 0 0 0 1 98 0 69
2019 Procurement 83 9 4 0 0 0 4 96 0 20
2019 Real property 82 14 0 0 0 0 4 100 0 28
2019 Materiel management 74 8 9 0 0 0 8 90 0 15
2019 Information management 87 9 0 0 0 0 5 100 0 29
2019 Information technology 74 11 5 0 3 0 8 92 3 114
2019 Evaluation 80 3 0 0 0 0 16 100 0 22
2019 Data sciences 86 4 2 2 0 0 5 95 2 39
2019 Policy 88 12 0 0 0 0 0 100 0 33
2019 Project management 75 9 6 0 1 1 7 92 1 134
2019 Other services to the public 75 7 4 4 0 2 7 91 4 44
2019 None of the above 72 14 6 2 1 0 6 91 3 160
2018 Client contact centre 71 11 7 0 4 0 7 89 4 26
2018 Compliance, inspection and enforcement 59 27 14 0 0 0 0 86 0 16
2018 Communications or public affairs 70 13 2 6 1 0 7 89 8 64
2018 Security 83 13 0 0 4 0 0 96 4 19
2018 Science and technology 78 14 3 1 0 1 3 95 2 861
2018 Library services 67 16 0 5 0 0 11 94 6 29
2018 Legal services 81 0 10 0 0 0 8 89 0 10
2018 Administration and operations 79 11 4 1 1 1 3 94 2 170
2018 Human resources 92 0 3 0 2 0 3 95 2 62
2018 Financial management 89 5 7 0 0 0 0 93 0 46
2018 Information management 73 0 7 6 0 0 14 85 7 18
2018 Information technology 77 10 5 2 1 0 4 91 4 83
2018 Evaluation 75 18 7 0 0 0 0 93 0 11
2018 Data sciences 86 6 0 0 0 4 4 100 0 15
2018 Policy 61 9 4 0 10 2 14 83 12 22
2018 Project management 79 11 4 1 0 0 4 95 1 100
2018 Other services to the public 82 5 0 2 5 0 5 92 8 40
2018 None of the above 74 15 5 0 1 0 5 94 1 110

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 86 10 0 0 2 0 2 98 2 35
2019 Compliance, inspection and enforcement 71 13 4 0 0 0 12 95 0 21
2019 Communications or public affairs 77 2 7 5 3 2 3 83 9 50
2019 Security 93 4 0 0 4 0 0 96 4 23
2019 Science and technology 80 10 5 2 2 1 1 91 4 1180
2019 Library services 82 8 3 3 0 3 3 95 3 38
2019 Legal services 63 0 10 10 0 0 17 76 12 10
2019 Administration and operations 81 9 5 1 1 1 2 93 2 230
2019 Human resources 88 4 1 1 2 0 4 96 3 91
2019 Financial management 84 6 7 0 1 0 1 91 1 69
2019 Procurement 70 9 9 0 0 0 13 90 0 20
2019 Real property 63 9 28 0 0 0 0 72 0 28
2019 Materiel management 84 6 0 10 0 0 0 90 10 14
2019 Information management 94 3 0 0 0 0 3 100 0 29
2019 Information technology 78 7 10 2 2 1 1 87 4 113
2019 Evaluation 75 13 4 0 4 0 4 91 4 23
2019 Data sciences 80 0 5 6 4 0 5 84 11 39
2019 Policy 85 13 0 3 0 0 0 97 3 33
2019 Project management 74 12 4 4 3 1 3 89 7 138
2019 Other services to the public 84 12 0 0 4 0 0 96 4 45
2019 None of the above 78 5 4 3 5 0 5 88 9 163
2018 Client contact centre 77 11 4 0 8 0 0 88 8 27
2018 Compliance, inspection and enforcement 64 16 13 7 0 0 0 80 7 16
2018 Communications or public affairs 79 8 2 2 4 1 3 91 6 64
2018 Security 92 0 0 4 4 0 0 92 8 19
2018 Science and technology 74 13 6 2 2 1 2 90 4 863
2018 Library services 79 10 0 2 2 0 7 95 5 29
2018 Legal services 50 11 11 10 0 0 17 74 12 10
2018 Administration and operations 70 10 5 5 3 4 3 86 9 169
2018 Human resources 89 3 3 2 2 0 2 94 3 62
2018 Financial management 84 10 4 0 2 0 0 93 2 46
2018 Information management 64 0 6 0 3 0 27 87 5 18
2018 Information technology 76 10 7 0 0 3 4 92 0 82
2018 Evaluation 73 19 7 0 0 0 0 93 0 11
2018 Data sciences 66 23 0 0 0 7 4 100 0 15
2018 Policy 65 9 9 0 0 2 15 89 0 22
2018 Project management 79 12 3 2 0 1 3 95 2 100
2018 Other services to the public 83 5 7 0 0 5 0 92 0 40
2018 None of the above 81 7 5 0 5 0 2 90 6 110
2017 Client contact centre 65 12 8 0 3 0 12 88 3 34
2017 Communications or public affairs 78 11 4 2 4 0 2 91 6 52
2017 Security 94 0 0 0 6 0 0 94 6 16
2017 Science and technology 79 11 4 1 2 1 2 92 3 1162
2017 Library services 78 6 2 2 2 2 7 92 5 38
2017 Administration and operations 72 9 5 5 3 0 5 86 9 208
2017 Human resources 82 6 3 2 3 0 4 93 4 81
2017 Financial management 88 5 3 2 0 2 0 95 2 58
2017 Procurement 60 10 10 10 0 0 10 78 11 10
2017 Real property 100 0 0 0 0 0 0 100 0 17
2017 Materiel management 86 7 0 0 0 0 7 100 0 14
2017 Information management 91 6 0 0 3 0 0 97 3 32
2017 Information technology 82 11 2 0 2 2 2 96 2 121
2017 Internal audit 75 9 0 7 0 0 9 92 8 12
2017 Evaluation 89 6 0 0 0 6 0 100 0 18
2017 Data sciences 86 7 4 0 0 0 4 96 0 26
2017 Policy 92 0 8 0 0 0 0 92 0 13
2017 Project management 75 8 6 3 4 2 1 87 7 137
2017 Other services to the public 76 15 0 4 2 0 2 93 7 46
2017 None of the above 79 7 3 4 2 0 3 89 7 173

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 30 0 0 2 0 0 98 2 35
2019 Compliance, inspection and enforcement 65 28 0 0 0 0 7 100 0 21
2019 Communications or public affairs 43 36 14 2 3 2 0 81 5 50
2019 Security 76 24 0 0 0 0 0 100 0 23
2019 Science and technology 55 29 10 3 1 0 1 85 4 1183
2019 Library services 57 30 2 0 2 2 5 95 3 39
2019 Legal services 29 34 10 10 0 9 9 76 12 10
2019 Administration and operations 55 30 7 2 3 1 2 88 5 230
2019 Human resources 71 18 5 0 2 0 4 93 2 91
2019 Financial management 80 13 5 3 0 0 0 93 3 68
2019 Procurement 62 21 17 0 0 0 0 83 0 20
2019 Real property 50 31 13 6 0 0 0 81 6 28
2019 Materiel management 69 12 9 10 0 0 0 81 10 14
2019 Information management 65 19 8 3 3 0 3 86 5 29
2019 Information technology 65 26 7 1 0 0 2 92 1 114
2019 Evaluation 62 21 17 0 0 0 0 83 0 23
2019 Data sciences 74 13 8 0 2 0 2 89 2 39
2019 Policy 82 12 6 0 0 0 0 94 0 33
2019 Project management 51 28 13 4 3 0 1 80 7 138
2019 Other services to the public 49 39 10 2 0 0 0 88 2 45
2019 None of the above 60 24 8 3 2 1 3 88 5 161
2018 Client contact centre 55 25 12 0 8 0 0 81 8 27
2018 Compliance, inspection and enforcement 36 38 12 14 0 0 0 74 14 16
2018 Communications or public affairs 57 37 2 1 2 0 0 94 4 64
2018 Security 71 15 9 0 4 0 0 87 4 19
2018 Science and technology 50 32 11 5 2 0 1 83 6 871
2018 Library services 71 19 7 2 0 0 0 91 2 29
2018 Legal services 50 30 11 0 0 0 8 88 0 10
2018 Administration and operations 50 33 10 3 5 0 1 83 7 170
2018 Human resources 79 8 5 3 2 0 3 89 5 62
2018 Financial management 56 33 4 7 0 0 0 89 7 46
2018 Information management 70 11 6 0 6 0 7 87 6 19
2018 Information technology 65 24 5 1 0 0 4 93 1 83
2018 Evaluation 56 37 0 7 0 0 0 93 7 11
2018 Data sciences 48 26 11 8 0 4 4 79 8 15
2018 Policy 91 9 0 0 0 0 0 100 0 22
2018 Project management 56 21 18 3 1 0 0 77 4 99
2018 Other services to the public 58 35 3 3 1 0 0 94 4 40
2018 None of the above 53 27 12 2 4 0 2 82 5 110
2017 Client contact centre 58 21 11 0 3 0 6 85 3 34
2017 Communications or public affairs 47 34 7 4 6 0 2 83 10 52
2017 Security 73 14 7 0 6 0 0 87 6 16
2017 Science and technology 54 31 9 2 1 1 1 87 4 1162
2017 Library services 78 15 0 0 0 0 7 100 0 38
2017 Administration and operations 51 29 13 4 1 0 3 82 5 208
2017 Human resources 69 22 2 3 0 0 4 95 3 81
2017 Financial management 70 19 9 2 0 0 0 89 2 57
2017 Procurement 40 30 10 10 0 0 10 78 11 10
2017 Real property 55 45 0 0 0 0 0 100 0 17
2017 Materiel management 43 35 0 15 0 0 7 84 16 14
2017 Information management 58 33 9 0 0 0 0 91 0 32
2017 Information technology 61 30 6 1 1 0 2 92 2 120
2017 Internal audit 58 26 7 9 0 0 0 84 9 12
2017 Evaluation 61 33 6 0 0 0 0 94 0 18
2017 Data sciences 68 29 0 4 0 0 0 96 4 26
2017 Policy 46 54 0 0 0 0 0 100 0 13
2017 Project management 48 28 15 5 4 1 0 77 8 136
2017 Other services to the public 61 28 7 0 4 0 0 89 4 46
2017 None of the above 60 23 10 5 1 0 1 84 6 172

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 85 8 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 46 29 9 0 4 0 12 85 5 21
2019 Communications or public affairs 50 19 17 5 7 0 2 70 13 50
2019 Security 77 16 3 0 4 0 0 93 4 23
2019 Science and technology 61 20 11 4 3 1 0 82 7 1180
2019 Library services 63 22 10 2 0 2 0 87 3 39
2019 Legal services 38 25 10 10 0 9 9 76 12 10
2019 Administration and operations 68 17 5 5 3 1 2 87 8 229
2019 Human resources 64 15 13 2 2 0 4 82 4 90
2019 Financial management 73 15 5 2 5 0 0 88 7 69
2019 Procurement 64 13 22 0 0 0 0 78 0 19
2019 Real property 46 22 13 18 0 0 0 68 18 28
2019 Materiel management 76 9 5 10 0 0 0 86 10 14
2019 Information management 75 14 0 8 0 0 3 92 8 29
2019 Information technology 71 17 8 1 3 0 1 89 3 114
2019 Evaluation 44 20 19 13 4 0 0 64 17 23
2019 Data sciences 64 13 11 0 9 0 2 79 9 39
2019 Policy 81 19 0 0 0 0 0 100 0 33
2019 Project management 55 26 10 5 3 0 1 82 8 136
2019 Other services to the public 72 13 4 9 2 0 0 85 11 45
2019 None of the above 56 24 8 3 4 1 4 84 8 162
2018 Client contact centre 73 11 9 4 3 0 0 83 8 27
2018 Compliance, inspection and enforcement 54 32 8 0 7 0 0 86 7 16
2018 Communications or public affairs 54 17 14 6 8 0 0 71 15 64
2018 Security 77 10 9 0 4 0 0 87 4 19
2018 Science and technology 50 25 12 7 5 0 1 76 12 868
2018 Library services 54 24 14 2 5 0 0 78 8 28
2018 Legal services 62 8 11 0 10 0 8 77 11 10
2018 Administration and operations 62 17 12 4 4 0 2 80 8 169
2018 Human resources 67 18 3 6 3 0 3 87 10 62
2018 Financial management 68 19 9 2 2 0 0 87 4 46
2018 Information management 49 30 7 9 6 0 0 79 15 19
2018 Information technology 72 13 7 3 3 0 3 87 6 84
2018 Evaluation 56 18 17 10 0 0 0 73 10 11
2018 Data sciences 43 42 9 0 0 4 4 91 0 15
2018 Policy 38 33 19 0 10 0 0 71 10 22
2018 Project management 58 26 12 4 0 0 0 84 4 99
2018 Other services to the public 63 22 11 0 5 0 0 84 5 40
2018 None of the above 54 20 11 6 6 0 2 77 12 111
2017 Client contact centre 60 19 9 3 3 0 6 84 7 34
2017 Communications or public affairs 51 28 11 6 2 0 2 81 8 52
2017 Security 74 7 13 0 6 0 0 81 6 16
2017 Science and technology 59 21 11 5 3 0 1 81 8 1160
2017 Library services 65 27 0 5 2 0 0 93 7 38
2017 Administration and operations 60 19 10 4 5 0 2 81 9 208
2017 Human resources 62 25 2 5 2 0 4 91 7 81
2017 Financial management 74 15 7 2 2 0 0 89 4 57
2017 Procurement 50 40 0 0 0 0 10 100 0 10
2017 Real property 67 23 5 0 6 0 0 90 6 17
2017 Materiel management 72 14 0 8 0 0 7 92 8 14
2017 Information management 67 17 4 7 5 0 0 84 12 32
2017 Information technology 71 16 6 2 2 0 2 89 5 121
2017 Internal audit 66 17 7 9 0 0 0 84 9 12
2017 Evaluation 78 16 6 0 0 0 0 94 0 18
2017 Data sciences 64 25 4 4 4 0 0 89 7 26
2017 Policy 44 32 8 8 0 8 0 83 9 13
2017 Project management 51 25 13 6 4 1 0 77 10 137
2017 Other services to the public 52 24 11 4 8 0 0 76 13 46
2017 None of the above 59 21 8 5 3 1 2 83 9 173

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 84 8 0 0 0 0 8 100 0 35
2019 Compliance, inspection and enforcement 59 12 5 0 0 0 25 94 0 21
2019 Communications or public affairs 63 5 0 2 3 0 27 93 7 50
2019 Security 78 4 0 0 0 0 18 100 0 23
2019 Science and technology 62 14 5 1 0 0 17 92 2 1177
2019 Library services 54 2 5 2 2 2 31 85 7 39
2019 Legal services 43 10 10 0 0 0 37 84 0 10
2019 Administration and operations 58 10 4 0 2 1 25 92 3 226
2019 Human resources 58 10 2 2 0 0 29 95 2 91
2019 Financial management 67 11 4 2 0 0 15 93 3 68
2019 Procurement 44 26 13 0 0 0 17 85 0 20
2019 Real property 53 16 9 0 0 9 13 89 0 28
2019 Materiel management 42 6 9 0 0 0 43 84 0 14
2019 Information management 68 8 3 0 0 0 21 96 0 29
2019 Information technology 64 12 9 0 0 0 15 90 0 113
2019 Evaluation 62 13 12 0 0 0 14 86 0 23
2019 Data sciences 77 9 5 0 0 0 9 95 0 38
2019 Policy 61 3 5 3 0 0 28 89 4 33
2019 Project management 55 10 6 1 1 0 26 89 3 138
2019 Other services to the public 54 4 2 0 0 0 41 97 0 45
2019 None of the above 54 9 4 3 0 0 30 90 5 163
2018 Client contact centre 68 0 3 0 0 5 24 95 0 25
2018 Compliance, inspection and enforcement 45 29 6 0 0 0 20 92 0 16
2018 Communications or public affairs 58 9 4 4 0 0 25 90 5 64
2018 Security 77 5 4 0 0 0 14 95 0 19
2018 Science and technology 52 16 6 1 0 0 24 90 2 866
2018 Library services 58 5 8 2 0 0 27 86 3 28
2018 Legal services 50 23 10 0 0 0 17 88 0 10
2018 Administration and operations 51 11 4 2 2 0 29 88 6 168
2018 Human resources 48 14 5 4 0 0 30 88 5 61
2018 Financial management 43 15 16 0 0 0 26 79 0 46
2018 Information management 63 15 9 0 0 0 13 90 0 19
2018 Information technology 58 14 3 2 0 0 22 93 3 82
2018 Evaluation 65 18 0 0 0 0 17 100 0 11
2018 Data sciences 56 8 0 0 8 4 25 89 11 15
2018 Policy 56 9 4 5 0 0 26 88 7 22
2018 Project management 43 11 7 3 1 1 34 83 7 98
2018 Other services to the public 59 11 0 0 0 0 31 100 0 40
2018 None of the above 49 15 5 0 2 0 29 91 2 110
2017 Client contact centre 51 0 9 0 3 3 34 81 5 33
2017 Communications or public affairs 57 11 6 0 0 0 26 92 0 52
2017 Security 75 0 0 0 0 0 25 100 0 16
2017 Science and technology 55 15 5 1 0 0 23 91 2 1159
2017 Library services 64 11 5 0 0 0 20 94 0 38
2017 Administration and operations 48 11 4 2 0 0 35 90 3 207
2017 Human resources 60 11 2 0 0 0 27 97 0 81
2017 Financial management 54 17 5 2 0 0 22 91 2 58
2017 Procurement 60 10 10 0 0 0 20 87 0 10
2017 Real property 61 17 6 0 0 0 16 93 0 17
2017 Materiel management 50 7 0 0 0 0 43 100 0 14
2017 Information management 69 6 5 0 0 0 19 94 0 32
2017 Information technology 61 13 5 0 0 0 21 94 0 121
2017 Internal audit 51 17 7 0 0 0 25 90 0 12
2017 Evaluation 50 11 6 0 0 0 33 92 0 18
2017 Data sciences 50 11 4 0 0 0 36 94 0 26
2017 Policy 60 8 0 0 0 0 32 100 0 13
2017 Project management 47 6 8 2 1 0 37 83 5 137
2017 Other services to the public 58 4 2 2 2 0 31 91 6 46
2017 None of the above 60 8 2 2 0 0 28 94 3 173

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 75 22 0 0 3 0 0 97 3 34
2019 Compliance, inspection and enforcement 68 20 0 0 0 0 12 100 0 21
2019 Communications or public affairs 71 11 5 0 2 2 9 92 2 50
2019 Security 73 19 8 0 0 0 0 92 0 23
2019 Science and technology 73 17 5 1 1 1 4 93 2 1176
2019 Library services 73 12 7 0 2 2 2 90 3 39
2019 Legal services 35 29 19 0 0 0 17 78 0 10
2019 Administration and operations 68 18 5 0 1 1 7 93 2 227
2019 Human resources 68 18 4 1 0 0 9 95 1 90
2019 Financial management 85 6 6 1 0 0 1 93 1 68
2019 Procurement 83 17 0 0 0 0 0 100 0 20
2019 Real property 57 27 5 0 0 9 2 95 0 28
2019 Materiel management 75 15 10 0 0 0 0 90 0 14
2019 Information management 84 8 0 3 0 0 6 97 3 29
2019 Information technology 71 17 6 3 0 0 4 91 3 113
2019 Evaluation 71 20 8 0 0 0 0 92 0 23
2019 Data sciences 82 9 2 0 2 0 5 95 2 38
2019 Policy 75 19 7 0 0 0 0 93 0 33
2019 Project management 65 23 7 0 1 0 4 92 1 138
2019 Other services to the public 55 32 6 2 0 0 4 91 2 45
2019 None of the above 71 15 5 1 0 1 6 93 1 163
2018 Client contact centre 65 30 0 0 0 4 0 100 0 27
2018 Compliance, inspection and enforcement 55 25 8 7 0 0 5 85 7 16
2018 Communications or public affairs 80 12 2 0 0 0 5 97 0 64
2018 Security 81 13 5 0 0 0 0 95 0 19
2018 Science and technology 69 19 6 1 0 0 5 93 1 864
2018 Library services 77 11 9 2 0 0 0 88 2 29
2018 Legal services 51 10 21 0 0 0 17 74 0 10
2018 Administration and operations 73 14 4 2 1 1 6 93 3 170
2018 Human resources 76 11 7 0 0 0 6 93 0 62
2018 Financial management 63 22 5 3 0 0 7 91 3 46
2018 Information management 79 12 0 3 6 0 0 91 9 19
2018 Information technology 63 24 7 0 3 0 4 90 3 83
2018 Evaluation 66 25 10 0 0 0 0 90 0 11
2018 Data sciences 60 20 9 0 0 4 8 90 0 15
2018 Policy 87 8 0 0 0 0 5 100 0 22
2018 Project management 66 19 11 0 0 0 4 89 0 98
2018 Other services to the public 36 45 17 2 0 0 0 81 2 40
2018 None of the above 60 19 11 1 1 2 6 86 2 111
2017 Client contact centre 64 15 9 0 0 3 9 90 0 34
2017 Communications or public affairs 76 9 6 0 0 2 7 94 0 52
2017 Security 75 7 7 0 0 0 12 92 0 16
2017 Science and technology 69 17 6 1 1 0 7 92 2 1160
2017 Library services 76 13 8 0 0 2 0 92 0 38
2017 Administration and operations 70 17 5 1 0 0 7 93 1 208
2017 Human resources 77 10 4 3 0 0 6 92 4 80
2017 Financial management 81 12 4 0 0 0 3 96 0 58
2017 Procurement 50 40 0 0 0 0 10 100 0 10
2017 Real property 61 28 11 0 0 0 0 89 0 17
2017 Materiel management 72 14 0 8 0 0 7 92 8 14
2017 Information management 79 18 0 0 0 0 3 100 0 31
2017 Information technology 60 23 7 2 2 2 5 88 4 121
2017 Internal audit 76 16 0 0 0 0 9 100 0 12
2017 Evaluation 84 11 0 0 0 0 6 100 0 18
2017 Data sciences 74 18 0 0 0 0 7 100 0 26
2017 Policy 74 17 0 0 0 0 9 100 0 12
2017 Project management 62 18 9 3 0 1 7 87 3 135
2017 Other services to the public 58 20 9 7 2 2 2 81 9 45
2017 None of the above 71 15 5 2 0 1 6 93 2 172

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 18 12 0 4 0 0 84 4 35
2019 Compliance, inspection and enforcement 59 29 0 0 7 0 4 92 8 21
2019 Communications or public affairs 76 6 8 4 3 0 3 85 7 50
2019 Security 84 13 4 0 0 0 0 96 0 23
2019 Science and technology 62 21 7 3 4 1 1 85 8 1184
2019 Library services 64 15 14 2 0 2 2 83 3 39
2019 Legal services 39 44 0 0 0 0 17 100 0 10
2019 Administration and operations 74 13 4 3 3 1 2 90 6 229
2019 Human resources 78 13 3 0 3 0 4 94 3 90
2019 Financial management 73 18 9 1 0 0 0 90 1 69
2019 Procurement 70 26 4 0 0 0 0 96 0 20
2019 Real property 51 30 9 0 0 0 11 90 0 28
2019 Materiel management 60 18 12 10 0 0 0 78 10 14
2019 Information management 61 27 8 3 0 0 0 89 3 27
2019 Information technology 71 13 9 3 3 0 3 86 5 114
2019 Evaluation 67 16 8 0 8 0 0 83 8 23
2019 Data sciences 54 15 17 0 11 0 2 71 11 39
2019 Policy 82 12 3 3 0 0 0 93 3 33
2019 Project management 62 18 12 4 0 0 4 83 4 137
2019 Other services to the public 70 20 8 2 0 0 0 90 2 45
2019 None of the above 55 18 11 4 6 1 5 78 10 162
2018 Client contact centre 68 11 8 9 4 0 0 79 13 27
2018 Compliance, inspection and enforcement 57 30 8 0 0 0 5 92 0 16
2018 Communications or public affairs 59 17 11 3 8 0 3 78 11 64
2018 Security 87 4 5 0 4 0 0 91 4 19
2018 Science and technology 52 25 11 5 4 0 1 79 10 869
2018 Library services 50 30 15 3 3 0 0 80 5 28
2018 Legal services 72 28 0 0 0 0 0 100 0 10
2018 Administration and operations 63 21 8 4 3 0 2 85 7 170
2018 Human resources 71 17 6 0 3 0 3 91 3 62
2018 Financial management 70 17 9 0 4 0 0 87 4 46
2018 Information management 56 30 6 0 9 0 0 85 9 19
2018 Information technology 61 18 9 5 6 0 1 80 12 84
2018 Evaluation 93 7 0 0 0 0 0 100 0 11
2018 Data sciences 56 17 9 15 0 4 0 76 16 15
2018 Policy 70 19 4 0 5 0 2 91 5 22
2018 Project management 60 21 10 4 3 1 1 83 7 99
2018 Other services to the public 55 35 8 3 0 0 0 90 3 40
2018 None of the above 44 30 14 2 7 0 2 76 10 111
2017 Client contact centre 43 27 9 9 3 0 9 77 13 34
2017 Communications or public affairs 48 26 6 8 8 2 2 78 16 52
2017 Security 81 6 7 0 6 0 0 87 6 16
2017 Science and technology 50 26 11 5 6 0 2 77 12 1163
2017 Library services 57 13 14 13 0 2 0 72 14 38
2017 Administration and operations 57 23 8 2 2 1 5 86 5 208
2017 Human resources 71 18 6 1 2 0 3 91 3 81
2017 Financial management 74 17 7 2 0 0 0 92 2 58
2017 Procurement 50 30 10 0 0 0 10 89 0 10
2017 Real property 72 11 6 11 0 0 0 83 11 17
2017 Materiel management 50 28 0 15 0 0 7 84 16 14
2017 Information management 43 31 13 4 10 0 0 74 13 32
2017 Information technology 50 31 8 5 3 2 1 83 8 120
2017 Internal audit 68 32 0 0 0 0 0 100 0 12
2017 Evaluation 67 28 6 0 0 0 0 94 0 18
2017 Data sciences 42 21 14 7 7 0 8 69 16 26
2017 Policy 60 16 16 0 8 0 0 76 8 13
2017 Project management 55 19 13 4 6 0 3 77 10 137
2017 Other services to the public 56 30 4 2 7 0 0 87 9 46
2017 None of the above 54 23 12 6 2 2 1 80 7 173

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 31 8 0 0 0 0 92 0 35
2019 Compliance, inspection and enforcement 67 5 16 0 0 0 12 82 0 21
2019 Communications or public affairs 60 20 7 9 0 0 4 84 9 49
2019 Security 71 29 0 0 0 0 0 100 0 23
2019 Science and technology 60 25 10 2 1 0 2 87 3 1182
2019 Library services 61 24 7 2 2 2 0 87 5 39
2019 Legal services 9 63 10 0 0 0 17 88 0 10
2019 Administration and operations 65 21 5 3 3 1 2 88 7 230
2019 Human resources 48 22 23 3 2 0 3 72 4 91
2019 Financial management 66 13 11 9 0 0 1 80 9 69
2019 Procurement 57 17 21 4 0 0 0 74 4 20
2019 Real property 63 18 18 0 0 0 0 82 0 28
2019 Materiel management 61 25 14 0 0 0 0 86 0 14
2019 Information management 60 19 6 10 5 0 0 79 15 29
2019 Information technology 61 23 10 3 1 0 3 86 4 114
2019 Evaluation 50 20 19 0 7 4 0 74 7 23
2019 Data sciences 86 9 2 0 0 0 2 98 0 38
2019 Policy 60 27 13 0 0 0 0 87 0 33
2019 Project management 56 31 10 1 0 0 2 89 1 138
2019 Other services to the public 67 11 15 0 7 0 0 78 7 45
2019 None of the above 62 25 6 2 0 0 4 91 2 162
2018 Client contact centre 72 18 10 0 0 0 0 90 0 27
2018 Compliance, inspection and enforcement 59 18 11 6 0 0 5 82 6 16
2018 Communications or public affairs 57 17 20 2 4 0 0 74 6 64
2018 Security 58 38 0 4 0 0 0 96 4 19
2018 Science and technology 54 30 11 3 1 0 2 86 4 868
2018 Library services 46 26 26 0 2 0 0 72 2 29
2018 Legal services 41 39 11 0 0 0 8 88 0 10
2018 Administration and operations 60 24 10 1 3 0 2 86 4 169
2018 Human resources 52 31 10 6 2 0 0 83 7 62
2018 Financial management 52 26 15 4 0 0 2 80 4 46
2018 Information management 61 21 0 0 6 0 12 93 7 19
2018 Information technology 60 25 5 4 3 0 3 88 7 84
2018 Evaluation 58 42 0 0 0 0 0 100 0 11
2018 Data sciences 25 61 10 0 0 4 0 89 0 15
2018 Policy 54 30 9 6 0 0 0 85 6 21
2018 Project management 51 30 12 3 2 0 1 83 5 99
2018 Other services to the public 53 28 8 3 3 0 5 86 6 40
2018 None of the above 55 29 9 4 1 0 2 86 5 111
2017 Client contact centre 47 24 17 0 3 0 9 78 3 34
2017 Communications or public affairs 45 32 19 2 2 0 0 77 4 52
2017 Security 81 19 0 0 0 0 0 100 0 16
2017 Science and technology 57 27 9 2 1 0 3 87 4 1162
2017 Library services 62 30 6 2 0 0 0 92 2 38
2017 Administration and operations 51 28 15 1 2 0 3 81 3 208
2017 Human resources 58 23 8 5 2 0 4 84 7 81
2017 Financial management 58 21 17 2 0 0 2 81 2 57
2017 Procurement 50 20 10 10 0 0 10 78 11 10
2017 Real property 72 28 0 0 0 0 0 100 0 17
2017 Materiel management 64 29 0 0 0 0 7 100 0 14
2017 Information management 52 36 7 5 0 0 0 88 5 32
2017 Information technology 55 30 9 2 1 2 2 87 3 121
2017 Internal audit 46 37 0 8 0 0 10 91 9 11
2017 Evaluation 61 28 6 6 0 0 0 89 6 18
2017 Data sciences 50 36 10 4 0 0 0 86 4 26
2017 Policy 60 16 16 8 0 0 0 76 8 13
2017 Project management 52 29 13 2 1 1 2 84 3 137
2017 Other services to the public 59 26 7 2 2 0 4 89 4 46
2017 None of the above 61 28 7 1 1 0 2 91 2 171

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 46 14 7 4 0 0 75 11 35
2019 Compliance, inspection and enforcement 7 37 44 9 4 0 0 43 13 22
2019 Communications or public affairs 17 28 31 22 2 0 0 45 24 50
2019 Security 48 41 11 0 0 0 0 89 0 23
2019 Science and technology 15 36 35 11 2 0 0 51 14 1190
2019 Library services 20 31 29 15 5 0 0 51 20 39
2019 Legal services 0 35 56 10 0 0 0 35 10 10
2019 Administration and operations 29 34 23 11 2 1 0 64 13 231
2019 Human resources 14 34 33 17 2 0 0 48 19 90
2019 Financial management 25 32 33 7 2 0 0 57 10 69
2019 Procurement 10 26 60 4 0 0 0 35 4 20
2019 Real property 18 27 39 16 0 0 0 45 16 28
2019 Materiel management 42 26 32 0 0 0 0 68 0 15
2019 Information management 38 20 36 6 0 0 0 58 6 29
2019 Information technology 16 42 32 7 2 0 1 59 9 114
2019 Evaluation 4 38 27 23 8 0 0 42 31 23
2019 Data sciences 21 37 31 7 4 0 0 58 11 39
2019 Policy 7 17 51 26 0 0 0 23 26 33
2019 Project management 13 40 35 11 1 0 0 53 12 138
2019 Other services to the public 21 37 27 15 0 0 0 58 15 45
2019 None of the above 18 38 27 11 7 0 0 55 18 165
2018 Client contact centre 17 49 26 3 4 0 0 66 8 27
2018 Compliance, inspection and enforcement 10 25 49 15 0 0 0 36 15 16
2018 Communications or public affairs 11 19 47 16 6 0 0 30 22 64
2018 Security 20 43 30 8 0 0 0 62 8 19
2018 Science and technology 10 34 40 13 3 0 0 44 16 871
2018 Library services 5 34 39 22 0 0 0 39 22 29
2018 Legal services 10 29 28 33 0 0 0 39 33 10
2018 Administration and operations 11 43 28 13 5 0 0 54 18 171
2018 Human resources 6 14 43 33 3 0 0 21 36 62
2018 Financial management 22 31 37 9 0 0 2 54 9 46
2018 Information management 23 29 37 6 6 0 0 52 11 19
2018 Information technology 20 36 32 9 3 0 0 56 12 84
2018 Evaluation 10 27 39 18 7 0 0 37 25 11
2018 Data sciences 14 20 37 17 8 0 4 35 26 15
2018 Policy 5 22 26 33 14 0 0 27 48 22
2018 Project management 12 37 43 6 2 0 0 48 8 101
2018 Other services to the public 16 26 40 15 3 0 0 42 18 40
2018 None of the above 7 33 36 21 3 0 0 40 24 111
2017 Client contact centre 24 31 39 6 0 0 0 55 6 34
2017 Communications or public affairs 6 15 47 21 11 0 0 21 32 52
2017 Security 35 20 33 7 6 0 0 54 13 16
2017 Science and technology 9 32 40 14 4 0 0 41 19 1163
2017 Library services 2 38 39 11 9 0 0 40 20 38
2017 Administration and operations 12 35 31 15 5 0 1 48 21 208
2017 Human resources 9 21 37 23 10 0 0 30 33 81
2017 Financial management 26 38 24 5 6 0 2 65 11 58
2017 Procurement 10 30 40 20 0 0 0 40 20 10
2017 Real property 0 22 50 17 11 0 0 22 28 17
2017 Materiel management 29 28 36 0 0 0 7 61 0 14
2017 Information management 7 39 38 9 6 0 0 46 16 32
2017 Information technology 11 42 30 11 3 0 2 55 15 121
2017 Internal audit 0 49 26 24 0 0 0 49 24 12
2017 Evaluation 11 33 44 11 0 0 0 45 11 18
2017 Data sciences 7 39 25 25 4 0 0 46 29 26
2017 Policy 0 23 56 22 0 0 0 23 22 13
2017 Project management 7 27 43 16 8 0 0 34 24 137
2017 Other services to the public 11 41 24 11 13 0 0 52 24 46
2017 None of the above 8 32 42 13 3 2 0 40 17 172

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 4 11 19 50 16 0 0 66 15 34
2019 Compliance, inspection and enforcement 13 7 44 21 14 0 0 35 21 22
2019 Communications or public affairs 9 27 39 14 10 0 0 24 37 50
2019 Security 0 10 23 36 31 0 0 67 10 23
2019 Science and technology 4 15 41 28 12 0 0 39 19 1183
2019 Library services 5 20 42 24 8 0 0 33 25 38
2019 Legal services 0 46 44 0 10 0 0 10 46 10
2019 Administration and operations 9 10 36 26 19 1 0 45 19 230
2019 Human resources 11 25 36 22 7 0 0 29 36 91
2019 Financial management 5 12 47 16 20 0 0 36 17 68
2019 Procurement 0 26 38 17 18 0 0 35 26 20
2019 Real property 2 13 41 26 16 0 1 43 16 28
2019 Materiel management 0 0 32 38 31 0 0 68 0 15
2019 Information management 15 3 32 26 25 0 0 50 18 29
2019 Information technology 5 13 42 29 10 0 1 39 18 114
2019 Evaluation 15 29 27 17 13 0 0 29 44 23
2019 Data sciences 9 17 25 28 22 0 0 50 26 39
2019 Policy 9 17 57 15 3 0 0 17 26 33
2019 Project management 6 17 40 26 11 1 0 37 23 137
2019 Other services to the public 2 12 48 18 19 0 0 37 15 43
2019 None of the above 12 10 38 28 12 0 0 40 22 162
2018 Client contact centre 8 7 30 42 14 0 0 56 15 27
2018 Compliance, inspection and enforcement 13 20 33 26 9 0 0 34 33 16
2018 Communications or public affairs 6 30 39 15 11 0 0 26 36 64
2018 Security 12 16 37 23 12 0 0 35 28 19
2018 Science and technology 4 16 45 26 9 0 0 35 20 862
2018 Library services 5 23 37 33 2 0 0 35 28 28
2018 Legal services 0 41 50 0 8 0 0 8 41 10
2018 Administration and operations 9 20 37 25 8 0 0 33 30 169
2018 Human resources 17 37 33 8 6 0 0 14 54 62
2018 Financial management 4 11 22 52 11 0 0 62 15 46
2018 Information management 11 0 43 33 12 0 0 46 11 19
2018 Information technology 4 25 37 25 8 0 0 34 29 83
2018 Evaluation 7 37 19 17 19 0 0 37 44 11
2018 Data sciences 0 37 28 31 0 4 0 32 38 15
2018 Policy 47 25 15 4 9 0 0 13 71 21
2018 Project management 4 23 39 29 6 0 0 35 27 99
2018 Other services to the public 7 17 47 24 5 0 0 29 24 40
2018 None of the above 8 27 34 14 15 0 1 30 36 108
2017 Client contact centre 3 9 35 39 14 0 0 53 12 34
2017 Communications or public affairs 9 25 45 15 6 0 0 21 34 52
2017 Security 6 13 33 31 17 0 0 48 19 16
2017 Science and technology 4 16 42 27 10 0 0 37 21 1161
2017 Library services 5 27 30 33 5 0 0 38 32 38
2017 Administration and operations 10 19 38 23 10 0 1 33 29 205
2017 Human resources 15 28 45 9 4 0 0 13 43 80
2017 Financial management 9 9 24 39 18 0 2 58 18 58
2017 Procurement 20 20 20 0 40 0 0 40 40 10
2017 Real property 11 18 59 6 6 0 0 12 29 16
2017 Materiel management 0 0 29 35 29 0 7 69 0 14
2017 Information management 6 11 41 38 4 0 0 42 18 32
2017 Information technology 5 19 36 29 10 0 1 39 24 119
2017 Internal audit 0 16 50 34 0 0 0 34 16 12
2017 Evaluation 6 22 45 22 6 0 0 28 28 18
2017 Data sciences 4 26 22 33 15 0 0 48 30 25
2017 Policy 8 32 53 7 0 0 0 7 40 13
2017 Project management 6 24 45 18 7 0 0 25 30 137
2017 Other services to the public 15 9 34 29 13 0 0 42 24 45
2017 None of the above 2 19 38 24 15 1 1 40 21 173

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 44 26 6 2 0 0 65 8 35
2019 Compliance, inspection and enforcement 32 28 8 13 8 12 0 67 24 22
2019 Communications or public affairs 17 46 17 13 5 2 0 64 18 50
2019 Security 42 29 21 8 0 0 0 71 8 23
2019 Science and technology 15 38 23 13 4 6 1 57 19 1183
2019 Library services 19 41 22 12 2 5 0 63 15 39
2019 Legal services 10 63 19 0 0 9 0 80 0 10
2019 Administration and operations 23 34 22 12 4 5 0 60 17 228
2019 Human resources 26 47 11 14 3 0 0 72 17 91
2019 Financial management 31 50 16 0 1 2 0 83 1 68
2019 Procurement 26 34 30 6 0 4 0 63 6 20
2019 Real property 27 27 9 18 0 18 0 66 23 28
2019 Materiel management 36 22 11 18 0 13 0 67 20 15
2019 Information management 15 40 20 18 5 2 0 56 24 29
2019 Information technology 21 38 22 8 2 8 0 64 11 113
2019 Evaluation 8 20 28 26 13 4 0 30 41 23
2019 Data sciences 33 20 21 11 9 4 2 56 21 39
2019 Policy 22 36 27 15 0 0 0 58 15 33
2019 Project management 16 37 25 15 4 4 0 54 20 137
2019 Other services to the public 13 40 28 10 9 0 0 53 19 45
2019 None of the above 15 33 20 13 10 9 0 52 25 164
2018 Client contact centre 12 30 31 7 3 17 0 50 12 26
2018 Compliance, inspection and enforcement 8 47 35 0 10 0 0 55 10 16
2018 Communications or public affairs 9 39 25 15 6 5 0 51 23 64
2018 Security 13 24 24 14 25 0 0 37 39 19
2018 Science and technology 9 29 28 19 9 6 0 40 30 868
2018 Library services 10 26 26 14 16 8 0 39 32 27
2018 Legal services 0 28 31 23 8 10 0 31 35 10
2018 Administration and operations 18 20 26 21 11 5 0 39 34 171
2018 Human resources 10 27 11 38 10 3 0 39 50 62
2018 Financial management 27 42 24 5 2 0 0 69 7 46
2018 Information management 23 32 23 9 9 0 3 57 19 19
2018 Information technology 11 37 28 15 5 3 1 50 21 84
2018 Evaluation 19 18 0 44 10 0 10 41 59 11
2018 Data sciences 14 41 25 12 0 7 0 59 13 15
2018 Policy 8 28 14 22 10 7 10 44 39 22
2018 Project management 7 32 28 14 9 9 1 43 25 101
2018 Other services to the public 5 20 35 21 15 3 0 26 38 40
2018 None of the above 14 20 33 12 13 8 0 37 27 111
2017 Client contact centre 9 26 38 6 3 18 0 43 11 34
2017 Communications or public affairs 11 31 22 17 13 6 0 44 32 52
2017 Security 19 17 32 7 25 0 0 36 32 16
2017 Science and technology 9 29 25 18 9 10 0 42 30 1161
2017 Library services 8 32 24 23 9 5 0 42 33 38
2017 Administration and operations 13 31 22 15 11 6 2 48 28 208
2017 Human resources 13 33 12 27 11 5 0 49 39 80
2017 Financial management 16 34 28 7 4 12 0 57 12 58
2017 Procurement 0 30 50 0 10 10 0 33 11 10
2017 Real property 6 16 39 23 6 11 0 25 32 17
2017 Materiel management 21 22 35 0 0 15 7 55 0 14
2017 Information management 3 28 29 18 6 16 0 37 28 32
2017 Information technology 16 24 30 14 7 8 1 44 23 121
2017 Internal audit 9 31 34 0 9 17 0 48 11 12
2017 Evaluation 22 22 28 5 6 17 0 54 13 18
2017 Data sciences 4 28 32 14 4 18 0 39 22 26
2017 Policy 0 36 24 24 8 8 0 39 35 13
2017 Project management 9 27 23 18 13 9 1 39 35 137
2017 Other services to the public 7 21 26 13 24 8 0 31 40 46
2017 None of the above 9 27 21 15 15 13 0 42 35 173

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 42 5 8 6 0 0 81 14 35
2019 Compliance, inspection and enforcement 30 41 16 9 4 0 0 71 13 22
2019 Communications or public affairs 9 50 19 14 5 2 0 61 20 50
2019 Security 59 37 4 0 0 0 0 96 0 23
2019 Science and technology 22 36 20 13 5 3 0 60 19 1187
2019 Library services 23 45 12 17 0 2 0 70 18 39
2019 Administration and operations 29 34 20 10 5 2 0 64 15 231
2019 Human resources 30 38 20 9 3 0 0 68 12 90
2019 Financial management 37 34 23 4 1 1 0 72 5 68
2019 Procurement 22 47 18 13 0 0 0 69 13 20
2019 Real property 32 26 9 30 0 4 0 60 31 28
2019 Materiel management 42 34 20 0 0 4 0 79 0 15
2019 Information management 22 31 23 13 7 2 0 55 21 29
2019 Information technology 26 39 18 9 3 5 0 69 13 112
2019 Evaluation 17 27 24 20 13 0 0 43 32 23
2019 Data sciences 31 33 14 9 9 4 0 67 18 39
2019 Policy 22 49 9 17 3 0 0 71 20 33
2019 Project management 19 39 20 15 6 1 0 59 21 137
2019 Other services to the public 22 34 25 9 9 0 2 57 18 45
2019 None of the above 21 34 16 13 11 5 0 58 25 163
2018 Client contact centre 36 31 21 4 3 4 0 70 8 27
2018 Compliance, inspection and enforcement 24 46 0 25 5 0 0 70 30 16
2018 Communications or public affairs 9 33 21 21 13 3 0 44 34 64
2018 Security 26 49 20 0 4 0 0 76 4 18
2018 Science and technology 17 32 26 15 7 2 0 50 23 869
2018 Library services 7 57 12 11 5 8 0 70 17 28
2018 Legal services 8 39 10 34 8 0 0 47 42 10
2018 Administration and operations 22 26 24 19 7 3 0 49 26 170
2018 Human resources 13 33 22 18 11 3 0 47 30 62
2018 Financial management 39 33 20 4 4 0 0 72 9 46
2018 Information management 32 30 15 15 0 6 3 68 16 19
2018 Information technology 25 36 23 7 5 1 2 64 13 84
2018 Evaluation 29 27 0 37 7 0 0 56 44 11
2018 Data sciences 14 42 29 12 0 4 0 58 12 15
2018 Policy 4 37 5 30 11 8 5 47 47 21
2018 Project management 17 43 22 10 5 3 0 62 16 100
2018 Other services to the public 8 38 24 20 7 3 0 47 28 40
2018 None of the above 22 25 21 14 13 6 0 49 28 111
2017 Client contact centre 25 49 15 9 3 0 0 73 12 33
2017 Communications or public affairs 12 32 15 19 20 2 0 45 40 52
2017 Security 36 26 19 7 6 6 0 66 14 16
2017 Science and technology 18 39 20 14 6 3 0 58 21 1159
2017 Library services 10 40 18 26 5 0 0 51 31 38
2017 Administration and operations 20 34 26 10 10 1 0 54 20 208
2017 Human resources 9 34 21 22 8 4 2 45 32 80
2017 Financial management 41 32 15 9 2 2 0 73 11 58
2017 Procurement 20 40 0 30 10 0 0 60 40 10
2017 Real property 17 55 22 6 0 0 0 73 6 17
2017 Materiel management 29 43 7 7 0 8 7 83 8 14
2017 Information management 26 37 6 21 6 3 0 65 28 32
2017 Information technology 22 35 19 10 6 7 1 62 17 121
2017 Internal audit 0 48 35 0 0 17 0 58 0 12
2017 Evaluation 33 22 22 11 0 11 0 62 12 18
2017 Data sciences 0 64 18 0 4 14 0 75 4 26
2017 Policy 16 60 0 8 8 8 0 83 17 13
2017 Project management 17 34 24 12 9 4 0 54 22 137
2017 Other services to the public 13 32 18 22 11 4 0 47 34 46
2017 None of the above 13 36 18 20 6 6 0 53 28 172
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 14 86 35
2019 Compliance, inspection and enforcement 7 93 22
2019 Communications or public affairs 21 79 50
2019 Security 11 89 23
2019 Science and technology 7 93 1189
2019 Library services 12 88 39
2019 Legal services 9 91 10
2019 Administration and operations 13 87 232
2019 Human resources 11 89 91
2019 Financial management 7 93 69
2019 Procurement 13 87 20
2019 Real property 17 83 28
2019 Materiel management 17 83 15
2019 Information management 19 81 29
2019 Information technology 15 85 112
2019 Evaluation 11 89 23
2019 Data sciences 4 96 39
2019 Policy 3 97 33
2019 Project management 19 81 138
2019 Other services to the public 13 87 45
2019 None of the above 12 88 163
2017 Communications or public affairs 13 87 52
2017 Science and technology 9 91 1162
2017 Library services 13 87 38
2017 Administration and operations 12 88 208
2017 Human resources 20 80 81
2017 Financial management 12 88 58
2017 Real property 0 100 17
2017 Materiel management 0 100 14
2017 Information management 15 85 32
2017 Information technology 7 93 121
2017 Policy 0 100 13
2017 Project management 12 88 137
2017 Other services to the public 13 87 46
2017 None of the above 7 93 172

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 83 17 11
2019 Science and technology 81 19 87
2019 Administration and operations 83 17 27
2019 Human resources 83 17 11
2019 Information technology 77 23 16
2019 Project management 82 18 27
2019 None of the above 81 19 19
2017 Science and technology 75 25 105
2017 Administration and operations 82 18 26
2017 Human resources 88 12 17
2017 Project management 56 44 16
2017 None of the above 83 17 12

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Science and technology 53 36 3 7 1 0 0 89 9 71
2019 Administration and operations 36 51 9 3 0 0 0 88 3 21
2019 Information technology 50 20 15 8 0 0 8 75 8 12
2019 Project management 53 38 5 0 5 0 0 91 5 22
2019 None of the above 38 50 0 6 6 0 0 88 12 15
2017 Science and technology 53 33 8 4 3 0 0 86 6 79
2017 Administration and operations 40 60 0 0 0 0 0 100 0 21
2017 Human resources 58 42 0 0 0 0 0 100 0 15
2017 None of the above 40 30 10 10 10 0 0 70 20 10
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 76 16 2 4 2 0 0 76 24 35
2019 Compliance, inspection and enforcement 47 34 4 3 0 4 7 53 47 22
2019 Communications or public affairs 47 26 8 14 2 4 0 49 51 49
2019 Security 34 43 10 4 4 6 0 36 64 23
2019 Science and technology 60 25 5 1 1 8 1 66 34 1189
2019 Library services 59 25 0 0 0 14 2 70 30 39
2019 Legal services 20 27 35 0 0 18 0 24 76 10
2019 Administration and operations 53 26 9 3 1 3 4 58 42 232
2019 Human resources 71 17 6 0 1 3 2 75 25 91
2019 Financial management 48 30 11 0 1 8 1 53 47 69
2019 Procurement 62 17 9 0 0 4 9 71 29 20
2019 Real property 68 14 14 0 0 4 0 71 29 28
2019 Materiel management 51 31 10 0 3 0 6 54 46 15
2019 Information management 72 17 9 0 0 3 0 74 26 29
2019 Information technology 59 26 5 2 0 7 1 64 36 113
2019 Evaluation 61 26 4 0 8 0 0 61 39 23
2019 Data sciences 48 27 11 5 2 4 2 52 48 39
2019 Policy 47 31 8 3 8 3 0 49 51 33
2019 Project management 59 17 9 3 2 10 0 66 34 137
2019 Other services to the public 56 31 4 2 0 7 0 59 41 45
2019 None of the above 45 27 11 1 2 9 4 52 48 163
2018 Client contact centre 70 19 8 0 3 0 0 70 30 27
2018 Compliance, inspection and enforcement 65 27 5 0 0 3 0 67 33 16
2018 Communications or public affairs 49 29 12 6 1 2 1 51 49 64
2018 Security 38 20 4 4 4 26 4 54 46 19
2018 Science and technology 73 15 3 1 1 7 1 79 21 871
2018 Library services 59 24 7 0 0 9 0 65 35 29
2018 Legal services 59 19 0 11 0 11 0 66 34 10
2018 Administration and operations 65 17 11 2 1 2 2 67 33 170
2018 Human resources 71 19 5 2 2 0 2 72 28 62
2018 Financial management 56 24 6 2 4 5 2 60 40 46
2018 Information management 70 21 6 0 0 0 3 72 28 19
2018 Information technology 58 19 7 5 3 8 1 63 37 83
2018 Evaluation 81 10 0 10 0 0 0 81 19 11
2018 Data sciences 45 9 6 4 9 28 0 62 38 15
2018 Policy 65 19 0 0 4 7 5 73 27 22
2018 Project management 71 14 5 1 1 7 0 76 24 100
2018 Other services to the public 66 9 10 3 0 11 0 75 25 40
2018 None of the above 62 15 6 3 2 9 3 70 30 111
2017 Client contact centre 73 12 6 0 3 3 3 78 22 34
2017 Communications or public affairs 60 23 4 8 2 4 0 62 38 52
2017 Security 69 24 0 7 0 0 0 69 31 16
2017 Science and technology 70 15 4 1 1 9 1 78 22 1162
2017 Library services 55 24 16 2 0 2 0 56 44 38
2017 Administration and operations 62 18 9 2 1 6 2 67 33 208
2017 Human resources 73 12 4 3 2 5 1 78 22 81
2017 Financial management 49 27 15 2 2 3 2 52 48 58
2017 Procurement 80 10 10 0 0 0 0 80 20 10
2017 Real property 61 17 0 0 6 17 0 73 27 17
2017 Materiel management 71 15 8 0 0 0 7 76 24 14
2017 Information management 68 12 6 0 0 11 2 78 22 32
2017 Information technology 60 18 6 0 1 11 4 71 29 121
2017 Internal audit 67 26 0 0 8 0 0 67 33 12
2017 Evaluation 61 11 6 6 0 17 0 73 27 18
2017 Data sciences 57 11 0 0 4 28 0 80 20 26
2017 Policy 79 8 5 0 0 8 0 86 14 13
2017 Project management 68 16 6 1 0 8 1 75 25 137
2017 Other services to the public 67 20 2 0 0 11 0 75 25 45
2017 None of the above 62 17 3 1 2 13 2 73 27 173

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 28 72 10
2019 Communications or public affairs 71 29 27
2019 Security 36 64 14
2019 Science and technology 35 65 378
2019 Library services 40 60 10
2019 Administration and operations 42 58 88
2019 Human resources 41 59 25
2019 Financial management 34 66 32
2019 Information technology 39 61 39
2019 Data sciences 50 50 18
2019 Policy 58 42 17
2019 Project management 43 57 44
2019 Other services to the public 58 42 18
2019 None of the above 52 48 65

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 92 8 10
2019 Communications or public affairs 53 47 27
2019 Security 88 12 14
2019 Science and technology 80 20 372
2019 Library services 70 30 10
2019 Administration and operations 72 28 87
2019 Human resources 82 18 26
2019 Financial management 80 20 32
2019 Information technology 90 10 37
2019 Data sciences 61 39 18
2019 Policy 56 44 17
2019 Project management 76 24 44
2019 Other services to the public 71 29 17
2019 None of the above 59 41 64
2018 Communications or public affairs 77 23 33
2018 Science and technology 64 36 169
2018 Administration and operations 55 45 51
2018 Human resources 69 31 16
2018 Financial management 77 23 17
2018 Information technology 68 32 28
2018 Project management 70 30 21
2018 None of the above 45 55 30

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Compliance, inspection and enforcement 11 30 30 10 8 0 11 46 20 10
2019 Communications or public affairs 11 39 11 18 14 4 4 54 35 27
2019 Security 45 28 6 20 0 0 0 74 20 14
2019 Science and technology 21 27 21 10 4 3 15 58 17 376
2019 Library services 10 19 10 20 20 0 20 37 50 10
2019 Administration and operations 25 25 19 13 7 4 7 56 23 87
2019 Human resources 28 51 10 0 3 0 7 85 4 26
2019 Financial management 37 29 32 0 3 0 0 66 3 32
2019 Information technology 25 30 15 8 8 0 14 63 19 37
2019 Data sciences 28 10 21 10 26 0 5 40 38 18
2019 Policy 17 18 6 25 28 0 7 37 56 17
2019 Project management 20 21 24 17 4 2 12 48 25 44
2019 Other services to the public 22 10 24 20 6 0 18 40 32 18
2019 None of the above 17 35 17 3 9 3 16 65 15 65
2018 Communications or public affairs 19 19 23 18 13 3 5 41 34 33
2018 Science and technology 21 27 22 10 11 1 9 53 23 169
2018 Administration and operations 15 26 18 20 14 2 5 44 37 51
2018 Human resources 17 26 0 19 19 0 19 53 47 16
2018 Financial management 35 29 24 6 0 0 6 68 7 17
2018 Information technology 25 24 10 11 19 0 9 55 34 29
2018 Project management 18 25 24 4 14 5 10 51 21 21
2018 None of the above 6 40 14 13 15 0 12 52 32 30
2017 Communications or public affairs 11 31 6 37 5 0 11 47 47 19
2017 Science and technology 16 28 22 7 4 4 21 57 14 233
2017 Library services 26 30 22 11 0 0 11 62 13 17
2017 Administration and operations 14 38 8 10 5 3 22 70 19 60
2017 Human resources 28 26 10 12 12 0 11 61 28 18
2017 Financial management 33 26 11 8 4 0 19 73 14 27
2017 Information technology 10 31 20 3 16 7 13 51 25 30
2017 Project management 10 18 28 18 9 3 13 34 33 30
2017 Other services to the public 10 30 20 0 0 0 40 66 0 10
2017 None of the above 9 18 20 10 10 9 25 41 29 40

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Compliance, inspection and enforcement 11 0 42 19 8 9 11 13 34 10
2019 Communications or public affairs 7 12 25 22 21 9 4 22 49 27
2019 Security 40 16 20 6 6 0 13 63 14 14
2019 Science and technology 14 23 21 13 6 3 20 48 24 376
2019 Library services 0 30 10 20 20 0 20 37 50 10
2019 Administration and operations 19 17 17 18 10 8 11 44 34 88
2019 Human resources 13 27 7 11 10 0 31 59 32 26
2019 Financial management 17 23 26 3 6 0 25 54 12 32
2019 Information technology 13 19 20 11 8 3 26 45 26 38
2019 Data sciences 5 19 5 24 47 0 0 24 71 18
2019 Policy 5 31 0 11 29 7 17 48 52 17
2019 Project management 15 21 20 12 18 2 11 42 35 44
2019 Other services to the public 22 12 17 20 6 6 16 44 33 18
2019 None of the above 14 23 19 6 13 12 14 49 25 65
2018 Communications or public affairs 2 27 19 10 22 0 19 36 40 33
2018 Science and technology 12 17 23 10 13 4 21 39 30 172
2018 Administration and operations 3 14 16 23 24 4 16 22 58 52
2018 Human resources 6 12 19 6 31 6 18 25 49 16
2018 Financial management 18 12 35 12 6 0 17 36 22 17
2018 Information technology 17 8 19 11 12 12 21 37 34 29
2018 Project management 14 20 18 18 9 5 15 43 34 21
2018 None of the above 11 19 14 30 13 1 10 34 49 30
2017 Communications or public affairs 0 15 10 32 5 6 32 24 60 19
2017 Science and technology 10 21 21 7 4 7 30 50 17 233
2017 Library services 11 13 22 11 0 0 42 42 19 17
2017 Administration and operations 9 22 15 12 6 5 31 48 29 61
2017 Human resources 12 11 23 5 10 0 38 37 25 18
2017 Financial management 14 22 7 15 7 8 26 55 34 27
2017 Information technology 10 16 22 3 7 16 26 45 17 30
2017 Project management 3 15 25 12 9 6 28 28 33 30
2017 Other services to the public 10 10 20 0 0 0 60 49 0 10
2017 None of the above 9 13 15 12 15 12 24 35 43 40

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 23 19 0 5 0 4 76 5 35
2019 Compliance, inspection and enforcement 62 17 5 0 0 0 16 94 0 21
2019 Communications or public affairs 50 18 7 11 10 0 5 71 21 50
2019 Security 68 14 0 4 11 0 4 85 15 23
2019 Science and technology 70 10 3 1 1 2 13 94 3 1186
2019 Library services 73 12 2 0 2 5 5 94 3 39
2019 Legal services 38 28 9 15 0 0 10 73 17 10
2019 Administration and operations 52 22 6 5 1 1 13 87 7 231
2019 Human resources 51 14 11 5 7 0 12 74 14 91
2019 Financial management 74 6 7 4 1 5 2 87 5 68
2019 Procurement 49 9 21 0 4 0 17 69 5 20
2019 Real property 67 18 7 0 0 4 5 93 0 28
2019 Materiel management 56 10 8 9 0 8 9 79 11 15
2019 Information management 59 13 17 5 0 0 5 76 6 28
2019 Information technology 58 15 7 9 3 3 5 80 13 113
2019 Evaluation 53 13 9 4 9 4 7 75 15 22
2019 Data sciences 53 12 7 7 11 5 4 72 20 39
2019 Policy 44 23 18 6 0 3 6 73 7 33
2019 Project management 60 8 9 3 5 4 10 80 10 138
2019 Other services to the public 63 7 5 2 2 2 19 89 5 45
2019 None of the above 54 10 10 3 3 3 16 80 8 165
2018 Client contact centre 67 0 8 7 0 0 18 83 8 27
2018 Compliance, inspection and enforcement 56 16 12 0 0 3 14 86 0 15
2018 Communications or public affairs 60 8 10 11 4 0 7 73 16 64
2018 Security 39 13 5 4 8 21 9 75 17 19
2018 Science and technology 74 6 3 2 1 1 14 93 3 869
2018 Library services 57 7 5 7 2 4 17 81 13 29
2018 Legal services 71 0 0 9 0 0 20 89 11 10
2018 Administration and operations 71 12 8 0 3 1 6 88 3 171
2018 Human resources 50 11 5 8 10 0 17 73 21 62
2018 Financial management 70 2 7 2 4 2 12 85 8 46
2018 Information management 46 22 0 6 12 0 15 80 20 19
2018 Information technology 63 12 6 4 6 0 8 82 12 84
2018 Evaluation 73 0 10 10 0 0 8 79 10 11
2018 Data sciences 55 25 9 0 9 4 0 82 9 15
2018 Policy 52 19 5 8 5 2 8 80 15 22
2018 Project management 55 15 9 3 5 0 13 81 8 101
2018 Other services to the public 68 9 3 0 2 5 13 94 3 40
2018 None of the above 60 11 9 3 2 6 10 84 5 111
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