2019 Public Service Employee Survey Results for Canadian Environmental Assessment Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	45	2	10	3	84	14	114
2019	Does not provide services to public	47	39	4	8	2	86	10	236
2017	Provides services to public	27	59	1	11	2	85	13	81
2017	Does not provide services to public	35	54	3	6	2	88	8	146
2014	Provides services to public	34	42	6	17	2	76	18	65
2014	Does not provide services to public	41	51	3	5	0	92	5	144
2011	Provides services to public	33	46	5	12	4	79	16	75
2011	Does not provide services to public	53	38	3	6	0	92	6	118
2008	Provides services to public	35	53	6	4	1	88	5	77
2008	Does not provide services to public	46	41	2	8	3	87	11	90

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	21	4	8	3	0	2	84	11	114
2019	Does not provide services to public	74	13	5	5	3	0	0	87	8	236
2017	Provides services to public	66	19	5	6	4	0	0	85	10	81
2017	Does not provide services to public	62	22	5	7	3	1	0	85	10	145
2014	Provides services to public	66	22	1	5	6	0	0	88	11	65
2014	Does not provide services to public	62	22	6	6	2	1	1	86	8	144
2011	Provides services to public	55	20	1	17	1	0	6	79	19	75
2011	Does not provide services to public	77	10	4	5	3	0	0	88	8	118
2008	Provides services to public	61	17	5	9	5	1	1	80	15	77
2008	Does not provide services to public	61	27	4	4	2	0	1	89	7	90

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	38	4	11	4	0	1	81	15	114
2019	Does not provide services to public	52	28	4	11	4	0	0	80	15	235
2017	Provides services to public	48	34	4	9	5	0	0	83	13	81
2017	Does not provide services to public	41	36	5	15	3	0	0	77	18	146
2014	Provides services to public	41	39	5	8	8	0	0	80	16	65
2014	Does not provide services to public	54	30	8	7	0	0	0	85	7	143
2011	Provides services to public	42	39	6	8	3	3	0	83	11	76
2011	Does not provide services to public	58	34	2	6	0	0	0	93	6	118

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	40	18	13	4	0	0	66	16	112
2019	Does not provide services to public	33	40	9	12	4	1	0	74	17	236
2018	Provides services to public	20	53	9	17	0	0	1	73	18	86
2018	Does not provide services to public	29	41	16	8	5	1	0	71	12	168
2017	Provides services to public	27	52	10	9	2	0	0	79	11	81
2017	Does not provide services to public	32	42	14	10	2	0	0	74	12	146
2014	Provides services to public	18	48	4	22	6	0	1	67	29	65
2014	Does not provide services to public	32	40	11	13	2	0	1	73	16	144
2011	Provides services to public	31	47	8	5	5	0	4	81	11	76
2011	Does not provide services to public	40	40	12	4	2	0	3	81	6	117
2008	Provides services to public	36	36	12	13	4	0	0	71	17	76
2008	Does not provide services to public	33	38	9	11	6	1	2	74	17	90

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	43	8	9	0	0	82	9	109
2019	Does not provide services to public	56	31	6	4	3	0	88	6	234
2017	Provides services to public	44	47	4	4	1	0	91	5	81
2017	Does not provide services to public	53	36	6	4	1	0	89	5	145
2014	Provides services to public	45	43	6	5	1	0	87	6	65
2014	Does not provide services to public	59	28	7	6	0	1	87	6	143

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	32	11	9	2	0	0	78	11	114
2019	Does not provide services to public	52	31	7	6	3	0	0	83	9	236
2018	Provides services to public	53	27	7	8	5	0	0	80	13	86
2018	Does not provide services to public	51	35	8	3	4	1	0	86	7	167
2017	Provides services to public	50	27	9	12	1	0	0	78	13	81
2017	Does not provide services to public	48	34	8	6	3	1	0	83	9	146
2014	Provides services to public	26	40	14	12	8	0	0	66	20	65
2014	Does not provide services to public	52	29	10	6	3	0	0	81	9	143
2011	Provides services to public	31	39	5	16	8	0	1	71	24	76
2011	Does not provide services to public	57	32	1	8	3	0	0	89	11	118

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	11	4	1	0	84	5	114
2019	Does not provide services to public	40	44	6	6	3	0	84	9	236
2018	Provides services to public	36	41	14	6	3	0	77	9	84
2018	Does not provide services to public	36	48	7	5	4	0	84	9	165
2017	Provides services to public	45	39	12	3	1	0	84	4	81
2017	Does not provide services to public	45	38	11	5	1	0	84	6	146
2014	Provides services to public	26	49	13	10	3	0	75	13	65
2014	Does not provide services to public	33	39	16	9	3	1	73	12	144
2011	Provides services to public	29	33	16	11	11	0	62	22	76
2011	Does not provide services to public	46	36	14	2	2	0	82	4	118
2008	Provides services to public	36	47	13	4	0	0	83	4	77
2008	Does not provide services to public	38	41	6	9	6	1	79	15	88

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	44	13	5	1	0	0	81	6	113
2019	Does not provide services to public	43	39	7	7	3	1	0	82	11	236
2018	Provides services to public	33	43	11	12	1	0	0	76	13	86
2018	Does not provide services to public	34	41	12	7	5	0	1	76	12	168
2017	Provides services to public	43	39	7	2	7	0	1	83	10	81
2017	Does not provide services to public	38	42	12	6	2	0	0	80	8	146
2014	Provides services to public	17	51	12	11	8	2	0	69	19	65
2014	Does not provide services to public	29	43	11	13	3	1	0	73	16	144
2011	Provides services to public	22	39	12	15	9	0	3	63	25	76
2011	Does not provide services to public	37	48	8	6	2	0	0	84	7	118

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	39	10	8	4	79	12	111
2019	Does not provide services to public	36	39	12	9	3	75	12	232
2018	Provides services to public	29	45	9	11	5	75	16	86
2018	Does not provide services to public	31	42	15	9	3	73	12	168
2017	Provides services to public	37	44	9	6	5	80	11	81
2017	Does not provide services to public	34	44	11	9	2	78	11	146

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	27	7	1	2	0	0	91	3	114
2019	Does not provide services to public	58	32	6	3	1	0	0	90	4	235
2018	Provides services to public	56	34	3	6	1	0	0	90	7	85
2018	Does not provide services to public	56	35	3	5	2	0	0	91	7	167
2017	Provides services to public	52	35	9	4	1	0	0	87	5	81
2017	Does not provide services to public	52	39	5	3	1	0	0	92	3	146
2014	Provides services to public	48	41	6	3	2	0	0	89	5	65
2014	Does not provide services to public	45	40	8	5	2	0	0	85	7	144
2011	Provides services to public	36	48	1	4	8	0	3	87	12	76
2011	Does not provide services to public	54	41	3	2	0	0	0	95	2	118
2008	Provides services to public	42	44	9	4	0	1	0	87	4	77
2008	Does not provide services to public	42	37	10	3	7	1	0	80	10	90

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	30	11	8	2	0	79	10	114
2019	Does not provide services to public	43	37	8	6	5	0	81	11	234
2018	Provides services to public	42	35	12	7	3	0	77	11	86
2018	Does not provide services to public	40	41	8	8	4	0	81	11	167
2017	Provides services to public	43	37	7	5	6	1	81	11	81
2017	Does not provide services to public	43	38	14	4	2	0	81	6	143

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	31	10	4	1	0	0	85	4	113
2019	Does not provide services to public	49	32	11	4	3	0	0	82	7	234
2018	Provides services to public	49	34	11	2	3	0	0	83	6	86
2018	Does not provide services to public	44	43	9	1	2	0	0	87	4	165
2017	Provides services to public	54	32	8	4	1	0	1	87	5	80
2017	Does not provide services to public	56	32	9	1	1	0	0	89	2	146
2014	Provides services to public	54	34	8	0	3	0	0	89	3	65
2014	Does not provide services to public	53	32	10	5	0	0	0	85	5	144
2011	Provides services to public	50	36	7	1	3	3	0	89	4	76
2011	Does not provide services to public	58	37	2	2	1	0	0	95	2	118

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	34	15	6	4	0	75	10	114
2019	Does not provide services to public	36	42	7	11	3	0	79	14	234
2018	Provides services to public	32	41	10	12	5	0	74	16	86
2018	Does not provide services to public	33	41	13	9	3	1	75	12	165
2017	Provides services to public	41	34	10	12	3	0	75	15	80
2017	Does not provide services to public	40	44	10	6	1	0	83	7	146
2014	Provides services to public	23	47	13	11	6	0	70	17	65
2014	Does not provide services to public	28	47	11	10	3	0	75	14	144
2011	Provides services to public	27	33	16	12	9	3	62	21	76
2011	Does not provide services to public	40	46	5	8	1	0	86	9	118

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	35	15	4	1	0	0	80	5	113
2019	Does not provide services to public	38	40	11	6	4	0	0	78	11	235
2018	Provides services to public	42	41	8	6	3	0	0	83	9	86
2018	Does not provide services to public	38	40	12	8	2	0	0	77	10	166
2017	Provides services to public	41	35	14	5	5	0	0	76	10	80
2017	Does not provide services to public	42	36	15	5	1	0	0	78	7	146
2014	Provides services to public	30	38	8	16	6	0	1	69	23	64
2014	Does not provide services to public	27	39	13	14	5	1	1	67	19	144

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	39	7	9	4	0	0	81	12	113
2019	Does not provide services to public	39	41	6	11	1	1	0	81	12	233
2018	Provides services to public	37	38	12	8	5	0	0	76	12	86
2018	Does not provide services to public	35	40	10	11	3	1	1	76	14	167
2017	Provides services to public	40	35	6	16	1	1	0	76	18	80
2017	Does not provide services to public	44	42	8	5	1	0	1	86	5	146
2014	Provides services to public	29	44	11	13	3	0	0	73	16	65
2014	Does not provide services to public	39	34	17	8	3	0	0	72	11	144
2011	Provides services to public	24	41	10	9	11	4	0	68	21	74
2011	Does not provide services to public	51	33	9	5	0	0	1	85	5	118

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	36	10	1	2	0	87	3	114
2019	Does not provide services to public	46	41	6	5	2	0	87	7	236
2018	Provides services to public	46	37	9	6	2	0	83	8	86
2018	Does not provide services to public	39	47	7	4	2	1	87	7	166
2017	Provides services to public	50	38	4	5	4	0	88	9	80
2017	Does not provide services to public	45	42	10	2	1	0	87	3	146
2014	Provides services to public	41	35	16	8	0	0	77	8	65
2014	Does not provide services to public	38	37	17	8	1	0	74	9	144
2011	Provides services to public	32	41	12	13	3	0	72	16	76
2011	Does not provide services to public	53	37	6	4	0	0	90	4	118
2008	Provides services to public	40	47	10	3	0	0	87	3	77
2008	Does not provide services to public	47	34	9	7	3	0	81	10	90

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	32	24	10	8	1	0	57	18	113
2019	Does not provide services to public	26	41	20	9	3	0	0	67	13	235
2018	Provides services to public	32	32	17	8	10	0	0	64	18	85
2018	Does not provide services to public	31	34	22	8	5	1	0	65	13	168
2017	Provides services to public	25	44	21	7	2	1	0	69	9	81
2017	Does not provide services to public	34	36	23	5	2	0	0	70	7	146
2014	Provides services to public	15	37	26	14	8	0	0	52	22	65
2014	Does not provide services to public	35	42	14	4	3	0	1	78	8	144
2011	Provides services to public	14	41	19	13	9	0	3	57	23	76
2011	Does not provide services to public	34	38	16	7	5	0	0	72	12	118
2008	Provides services to public	18	40	21	16	4	0	1	59	20	77
2008	Does not provide services to public	29	38	20	8	6	0	0	67	13	90

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	24	35	23	6	1	0	29	35	114
2019	Does not provide services to public	10	21	36	20	10	1	2	31	32	236
2018	Provides services to public	8	15	49	21	7	0	0	28	23	86
2018	Does not provide services to public	7	26	40	19	7	1	1	26	34	166
2017	Provides services to public	6	19	41	20	6	1	6	28	27	81
2017	Does not provide services to public	3	24	40	24	8	0	2	32	27	146
2014	Provides services to public	6	17	47	21	4	2	3	27	25	65
2014	Does not provide services to public	7	16	42	26	5	1	1	33	24	143
2011	Provides services to public	7	31	40	11	6	5	0	18	40	76
2011	Does not provide services to public	5	17	42	19	15	0	1	34	23	118
2008	Provides services to public	8	25	44	13	6	3	1	20	34	77
2008	Does not provide services to public	9	18	44	16	8	3	2	25	28	90

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	29	30	15	1	0	45	25	114
2019	Does not provide services to public	6	14	28	30	19	3	1	50	20	235
2018	Provides services to public	6	12	34	32	16	0	0	48	18	86
2018	Does not provide services to public	3	16	28	35	14	1	2	51	20	168
2017	Provides services to public	1	17	30	25	18	2	6	47	20	81
2017	Does not provide services to public	6	18	30	28	14	2	3	44	25	146
2014	Provides services to public	4	22	31	31	7	2	3	40	28	65
2014	Does not provide services to public	6	8	36	32	17	2	0	49	14	144
2011	Provides services to public	9	24	20	29	13	6	0	44	35	75
2011	Does not provide services to public	4	13	29	25	26	1	2	52	18	118
2008	Provides services to public	7	21	34	25	9	3	1	36	29	76
2008	Does not provide services to public	5	19	23	33	16	5	0	51	25	88

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	31	31	12	4	2	0	16	52	113
2019	Does not provide services to public	15	21	34	15	11	3	1	27	38	236
2018	Provides services to public	12	18	29	25	14	0	1	40	31	86
2018	Does not provide services to public	10	26	32	19	12	1	1	32	36	166
2017	Provides services to public	12	27	33	17	6	1	3	24	41	81
2017	Does not provide services to public	8	27	34	17	12	0	2	30	36	145
2014	Provides services to public	16	26	38	12	4	0	3	17	43	65
2014	Does not provide services to public	13	27	31	23	4	1	1	28	41	143
2011	Provides services to public	29	22	27	12	4	6	1	17	55	76
2011	Does not provide services to public	9	12	45	19	13	1	2	33	21	117
2008	Provides services to public	13	21	39	17	4	4	3	22	36	77
2008	Does not provide services to public	12	18	37	18	11	3	1	30	31	90

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	30	35	13	7	0	0	20	45	114
2019	Does not provide services to public	12	23	32	25	7	1	0	32	36	234
2018	Provides services to public	7	31	37	14	12	0	0	26	38	84
2018	Does not provide services to public	9	26	37	22	4	1	1	26	36	167
2017	Provides services to public	7	24	39	20	7	0	3	27	32	81
2017	Does not provide services to public	6	21	45	20	7	0	1	28	27	145
2014	Provides services to public	13	17	49	13	6	0	1	20	31	65
2014	Does not provide services to public	7	25	31	26	8	1	1	36	33	143
2011	Provides services to public	10	15	46	20	5	3	0	27	26	76
2011	Does not provide services to public	3	9	42	28	17	0	1	45	12	118
2008	Provides services to public	6	10	42	31	8	1	1	40	17	77
2008	Does not provide services to public	3	24	26	30	14	1	1	45	28	90

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	22	30	12	16	2	2	30	40	114
2019	Does not provide services to public	12	19	21	22	20	3	2	45	33	234
2018	Provides services to public	11	27	30	16	16	0	0	32	38	86
2018	Does not provide services to public	8	23	34	22	10	1	2	33	32	167
2017	Provides services to public	9	22	32	17	14	1	4	33	33	81
2017	Does not provide services to public	10	17	33	21	12	2	5	35	30	145
2014	Provides services to public	11	19	41	20	4	3	1	26	31	65
2014	Does not provide services to public	6	22	25	28	13	2	4	44	30	143
2011	Provides services to public	21	22	30	16	6	5	0	23	45	75
2011	Does not provide services to public	12	16	36	18	17	0	1	36	28	118
2008	Provides services to public	6	16	38	22	14	3	1	38	23	77
2008	Does not provide services to public	7	19	28	21	18	2	6	42	28	90

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	16	29	20	14	2	3	35	34	113
2019	Does not provide services to public	10	15	24	25	20	5	2	48	27	236
2018	Provides services to public	6	18	37	24	14	0	1	38	24	86
2018	Does not provide services to public	6	11	32	31	14	3	2	48	19	164
2017	Provides services to public	7	25	29	22	10	1	5	34	35	81
2017	Does not provide services to public	11	19	35	22	8	1	5	32	32	146
2014	Provides services to public	14	19	29	26	6	2	4	34	35	65
2014	Does not provide services to public	6	18	26	30	16	2	2	48	25	143
2011	Provides services to public	15	20	25	21	10	7	1	34	39	76
2011	Does not provide services to public	9	14	29	22	21	2	3	46	24	118
2008	Provides services to public	13	12	27	32	10	3	3	45	26	77
2008	Does not provide services to public	4	21	33	21	16	1	3	38	27	90

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	24	31	16	9	3	1	26	42	114
2019	Does not provide services to public	10	18	39	19	10	3	1	30	29	236
2018	Provides services to public	6	16	45	23	10	0	0	34	21	86
2018	Does not provide services to public	8	17	37	24	10	3	1	35	26	166
2017	Provides services to public	8	20	34	22	12	2	3	36	29	81
2017	Does not provide services to public	6	16	38	19	14	1	5	36	23	144
2014	Provides services to public	9	27	35	22	3	2	3	26	38	65
2014	Does not provide services to public	7	19	42	20	9	1	1	30	27	143

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	18	36	30	12	1	0	42	22	114
2019	Does not provide services to public	3	12	35	31	19	0	1	50	15	236

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	15	6	5	4	0	2	85	9	113
2019	Does not provide services to public	71	15	6	4	0	0	3	89	5	235
2017	Provides services to public	77	15	4	1	4	0	0	91	5	81
2017	Does not provide services to public	75	14	4	5	1	0	1	90	6	146
2014	Provides services to public	74	17	1	6	1	0	0	91	8	65
2014	Does not provide services to public	69	16	3	6	3	0	3	88	9	144
2011	Provides services to public	58	13	6	13	1	4	4	78	16	76
2011	Does not provide services to public	70	19	4	3	1	0	3	91	4	118
2008	Provides services to public	65	16	5	8	1	0	5	85	10	77
2008	Does not provide services to public	66	13	7	7	3	1	3	83	10	90

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	37	15	9	5	5	1	69	15	114
2019	Does not provide services to public	37	26	15	6	2	11	3	73	9	235
2018	Provides services to public	33	28	13	16	2	3	5	67	20	85
2018	Does not provide services to public	26	35	15	6	7	9	2	69	14	167
2017	Provides services to public	31	28	11	11	5	11	3	69	19	81
2017	Does not provide services to public	32	32	13	11	1	7	4	72	14	146
2014	Provides services to public	27	31	17	7	6	9	3	66	14	64
2014	Does not provide services to public	33	28	14	10	4	6	5	68	16	144

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	29	8	8	4	0	81	11	114
2019	Does not provide services to public	58	28	4	7	2	1	87	9	235
2018	Provides services to public	55	25	8	10	2	0	79	13	85
2018	Does not provide services to public	48	31	10	7	5	0	78	11	166
2017	Provides services to public	47	37	5	6	5	0	84	11	81
2017	Does not provide services to public	59	27	5	5	2	1	87	8	146
2014	Provides services to public	53	27	6	8	4	2	81	13	65
2014	Does not provide services to public	51	32	7	9	1	0	83	10	144

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	29	6	3	1	91	3	114
2019	Does not provide services to public	67	25	3	3	1	93	4	234
2018	Provides services to public	63	28	6	3	0	91	3	85
2018	Does not provide services to public	60	24	9	4	3	84	7	167
2017	Provides services to public	59	33	5	1	3	92	4	81
2017	Does not provide services to public	63	32	5	0	1	95	1	146
2014	Provides services to public	39	44	6	9	1	83	11	64
2014	Does not provide services to public	62	29	3	4	2	91	6	143

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	32	10	3	1	0	87	4	113
2019	Does not provide services to public	64	26	6	3	0	1	90	4	235
2018	Provides services to public	58	33	6	3	0	0	91	3	85
2018	Does not provide services to public	51	33	8	6	2	1	84	8	167

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	25	9	3	1	2	4	86	4	114
2019	Does not provide services to public	58	23	9	5	2	1	2	84	7	236

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	28	14	6	1	0	0	79	7	114
2019	Does not provide services to public	47	31	9	8	4	1	1	79	12	236
2018	Provides services to public	40	43	5	7	5	0	1	84	12	86
2018	Does not provide services to public	45	33	13	6	2	0	1	79	8	168
2017	Provides services to public	40	36	11	6	3	3	1	79	10	81
2017	Does not provide services to public	43	43	8	1	2	1	1	88	3	146
2014	Provides services to public	33	41	11	9	4	0	1	75	14	65
2014	Does not provide services to public	45	31	10	10	5	1	0	76	14	144
2011	Provides services to public	23	35	13	10	12	2	4	63	23	76
2011	Does not provide services to public	39	47	7	6	2	0	0	85	8	118
2008	Provides services to public	29	38	10	14	8	1	0	67	22	77
2008	Does not provide services to public	34	42	10	9	4	0	1	76	14	89

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	27	9	4	1	0	1	85	5	114
2019	Does not provide services to public	56	25	8	6	3	1	0	82	9	236
2018	Provides services to public	49	35	8	8	0	0	0	84	8	86
2018	Does not provide services to public	52	28	7	7	4	2	1	83	10	167
2017	Provides services to public	51	37	7	2	1	1	0	89	3	81
2017	Does not provide services to public	54	30	6	5	1	3	1	88	6	146
2014	Provides services to public	40	35	15	3	6	0	0	75	9	65
2014	Does not provide services to public	55	23	10	7	4	1	0	79	12	144
2011	Provides services to public	32	35	8	13	7	4	1	71	21	75
2011	Does not provide services to public	60	25	8	4	2	0	1	86	6	118
2008	Provides services to public	43	27	9	12	6	0	3	72	19	77
2008	Does not provide services to public	47	32	12	1	3	2	2	83	5	90

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	23	7	8	2	1	0	83	10	113
2019	Does not provide services to public	52	27	10	8	2	0	0	80	10	234
2018	Provides services to public	44	39	7	6	5	0	0	83	10	86
2018	Does not provide services to public	49	28	12	8	3	1	0	77	11	166
2017	Provides services to public	53	27	6	6	5	3	0	82	11	81
2017	Does not provide services to public	49	36	7	3	2	2	1	87	6	146
2014	Provides services to public	43	32	14	5	6	0	0	75	11	65
2014	Does not provide services to public	49	28	10	10	2	0	0	77	12	144
2011	Provides services to public	32	33	13	10	6	1	4	69	18	76
2011	Does not provide services to public	57	28	7	5	3	0	0	84	8	118
2008	Provides services to public	43	29	14	8	5	0	1	72	13	77
2008	Does not provide services to public	46	36	7	7	4	0	1	82	11	90

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	86	5	5	3	1	0	1	91	4	114
2019	Does not provide services to public	85	6	3	2	1	1	2	95	3	235
2017	Provides services to public	86	6	4	1	1	0	1	94	3	81
2017	Does not provide services to public	83	9	4	1	1	0	2	94	2	146
2014	Provides services to public	84	8	3	5	0	0	0	92	5	65
2014	Does not provide services to public	80	10	2	2	2	0	3	93	4	144
2011	Provides services to public	64	11	9	4	1	0	11	84	6	76
2011	Does not provide services to public	79	14	2	2	0	0	3	96	2	118
2008	Provides services to public	77	8	6	4	1	0	4	88	5	77
2008	Does not provide services to public	76	13	4	0	1	0	6	94	1	90

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	14	7	3	1	1	0	89	4	114
2019	Does not provide services to public	64	23	5	4	3	2	0	89	6	234
2017	Provides services to public	73	21	1	1	0	0	4	97	1	81
2017	Does not provide services to public	57	23	6	5	1	5	2	86	7	146
2014	Provides services to public	54	28	6	6	2	1	3	86	8	65
2014	Does not provide services to public	60	20	10	1	4	4	1	83	6	144
2011	Provides services to public	35	33	4	14	6	7	1	73	22	76
2011	Does not provide services to public	56	22	7	2	4	4	3	85	7	118

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	15	7	1	0	1	92	1	114
2019	Does not provide services to public	70	19	5	2	3	1	90	5	236
2018	Provides services to public	71	21	3	1	3	0	92	5	86
2018	Does not provide services to public	71	13	10	3	3	1	85	6	168
2017	Provides services to public	69	18	6	2	2	1	89	5	81
2017	Does not provide services to public	66	26	4	1	2	2	93	3	146

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	26	8	4	1	1	87	5	114
2019	Does not provide services to public	58	26	6	6	3	0	84	9	235
2018	Provides services to public	51	32	5	8	5	0	83	12	86
2018	Does not provide services to public	56	25	9	5	5	1	81	10	168
2017	Provides services to public	57	26	11	1	3	1	84	5	81
2017	Does not provide services to public	59	25	7	5	3	0	85	8	146
2014	Provides services to public	46	26	17	2	9	0	73	11	65
2014	Does not provide services to public	52	26	10	7	5	1	78	12	144

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	39	8	20	8	6	0	62	30	36
2019	Does not provide services to public	31	33	13	13	6	4	0	67	20	54

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	31	11	4	2	5	1	83	6	114
2019	Does not provide services to public	44	33	12	3	2	6	0	82	5	233
2018	Provides services to public	52	25	12	7	1	3	0	79	8	85
2018	Does not provide services to public	49	33	8	4	4	2	0	83	8	167
2017	Provides services to public	47	31	6	10	1	5	0	82	12	81
2017	Does not provide services to public	46	38	7	3	0	5	1	89	4	146
2014	Provides services to public	28	46	10	12	3	2	0	75	15	65
2014	Does not provide services to public	35	34	13	9	3	6	0	74	12	144
2011	Provides services to public	30	34	10	10	9	4	3	69	20	76
2011	Does not provide services to public	39	29	19	7	0	6	0	72	8	118

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	32	15	9	2	3	1	74	11	113
2019	Does not provide services to public	42	37	13	3	2	3	0	81	6	234
2018	Provides services to public	41	38	8	13	0	0	0	79	13	85
2018	Does not provide services to public	40	39	10	6	4	1	0	80	10	166
2017	Provides services to public	41	36	14	4	4	1	0	78	8	80
2017	Does not provide services to public	46	39	9	4	0	1	0	86	4	146
2014	Provides services to public	23	46	13	15	1	2	0	70	17	65
2014	Does not provide services to public	30	36	18	10	3	3	0	69	13	142
2011	Provides services to public	19	30	17	18	12	1	3	52	31	76
2011	Does not provide services to public	35	37	16	8	2	2	0	74	10	118
2008	Provides services to public	39	30	16	6	9	0	0	69	16	77
2008	Does not provide services to public	37	36	13	8	6	0	1	73	13	90

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	13	14	3	3	1	68	18	113
2019	Does not provide services to public	28	40	13	11	3	5	0	72	14	233
2018	Provides services to public	29	40	18	10	0	3	0	71	11	84
2018	Does not provide services to public	28	39	18	7	6	2	0	69	13	167
2017	Provides services to public	32	33	15	11	5	4	0	68	17	81
2017	Does not provide services to public	36	40	13	9	0	3	0	77	9	146
2014	Provides services to public	18	37	23	11	6	5	0	58	18	65
2014	Does not provide services to public	20	37	21	13	4	4	0	60	18	144
2011	Provides services to public	15	31	17	18	12	7	0	50	32	76
2011	Does not provide services to public	23	49	11	11	3	4	0	75	14	118
2008	Provides services to public	18	42	13	18	6	3	0	61	25	77
2008	Does not provide services to public	23	40	19	10	6	2	0	65	16	90

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	43	14	17	5	1	1	63	22	113
2019	Does not provide services to public	21	39	15	16	5	3	0	63	22	233
2018	Provides services to public	22	40	16	16	6	0	0	62	22	85
2018	Does not provide services to public	22	41	15	14	7	1	0	64	21	167
2017	Provides services to public	31	30	16	15	5	4	0	63	20	81
2017	Does not provide services to public	26	45	12	11	5	1	0	72	16	146
2014	Provides services to public	18	31	17	25	9	0	0	49	34	65
2014	Does not provide services to public	18	33	16	22	8	3	0	53	31	144
2011	Provides services to public	9	41	15	15	17	3	0	51	33	76
2011	Does not provide services to public	20	46	10	17	5	1	0	67	23	118
2008	Provides services to public	14	49	16	14	6	0	0	64	21	77
2008	Does not provide services to public	27	39	10	12	10	2	0	67	23	90

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	32	17	7	3	6	2	71	11	114
2019	Does not provide services to public	33	26	19	7	5	8	3	66	13	235

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	45	12	4	1	0	83	5	114
2019	Does not provide services to public	39	45	8	5	1	1	85	6	236
2018	Provides services to public	29	54	9	7	1	0	83	8	86
2018	Does not provide services to public	40	40	11	4	5	1	81	8	168
2017	Provides services to public	31	48	12	9	0	0	79	9	81
2017	Does not provide services to public	41	42	7	8	1	1	83	10	146
2014	Provides services to public	33	38	19	6	5	0	71	11	65
2014	Does not provide services to public	25	41	13	14	5	2	67	19	144
2011	Provides services to public	23	45	9	14	6	3	70	21	76
2011	Does not provide services to public	31	54	7	4	2	2	87	6	118

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	38	17	17	4	1	0	61	21	114
2019	Does not provide services to public	22	44	14	10	6	3	0	69	17	235

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	23	15	10	5	1	3	69	16	113
2019	Does not provide services to public	38	30	10	12	3	6	0	73	16	236
2018	Provides services to public	43	26	15	8	8	0	0	69	16	86
2018	Does not provide services to public	39	30	13	10	2	4	3	73	13	168
2017	Provides services to public	32	39	14	9	2	4	0	73	12	81
2017	Does not provide services to public	46	30	10	8	3	3	0	79	11	146
2014	Provides services to public	34	45	8	12	1	0	0	78	14	65
2014	Does not provide services to public	46	33	8	8	5	1	0	79	13	144
2011	Provides services to public	39	38	10	3	7	4	0	80	10	76
2011	Does not provide services to public	52	33	4	7	0	2	2	88	8	118
2008	Provides services to public	26	32	18	9	11	4	0	60	21	76
2008	Does not provide services to public	42	28	10	6	9	4	1	74	15	90

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	30	19	4	3	2	74	7	112
2019	Does not provide services to public	43	34	14	6	1	2	78	7	234
2018	Provides services to public	44	33	12	6	2	2	79	8	86
2018	Does not provide services to public	41	37	17	3	1	1	79	4	166

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	27	19	8	9	13	2	58	20	112
2019	Does not provide services to public	23	24	18	7	8	19	1	59	19	234
2018	Provides services to public	25	24	18	9	8	10	5	58	20	86
2018	Does not provide services to public	21	24	23	9	6	17	1	55	18	168
2017	Provides services to public	28	15	15	12	11	14	5	52	29	81
2017	Does not provide services to public	26	20	16	11	7	18	2	57	23	146
2014	Provides services to public	12	21	21	22	11	11	1	38	37	65
2014	Does not provide services to public	21	18	19	13	12	13	3	48	29	144
2011	Provides services to public	17	27	14	18	12	5	7	51	33	76
2011	Does not provide services to public	19	23	22	14	2	15	6	52	21	118

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	33	17	15	3	3	0	64	18	114
2019	Does not provide services to public	30	38	12	10	5	5	0	72	15	236
2018	Provides services to public	25	37	15	16	5	1	1	63	21	85
2018	Does not provide services to public	27	41	17	7	7	2	0	69	14	167
2017	Provides services to public	28	36	14	17	5	0	0	64	22	81
2017	Does not provide services to public	34	38	14	7	5	2	0	73	12	145
2014	Provides services to public	18	45	13	15	8	1	0	64	23	65
2014	Does not provide services to public	24	35	18	13	7	1	1	61	20	144
2011	Provides services to public	21	39	9	12	14	3	3	63	27	76
2011	Does not provide services to public	36	37	15	7	2	1	3	75	9	118
2008	Provides services to public	32	35	12	16	4	1	0	68	20	77
2008	Does not provide services to public	23	43	11	12	7	3	0	69	20	90

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	23	16	12	11	3	0	59	24	114
2019	Does not provide services to public	26	30	14	14	11	4	1	59	27	236
2018	Provides services to public	33	29	13	18	6	2	0	63	24	85
2018	Does not provide services to public	24	32	16	12	13	1	2	58	26	167
2017	Provides services to public	22	31	12	18	11	3	1	56	31	81
2017	Does not provide services to public	23	30	10	21	13	4	0	55	35	146
2014	Provides services to public	8	28	12	21	23	6	1	39	48	65
2014	Does not provide services to public	14	22	14	24	25	1	1	36	50	144
2011	Provides services to public	16	21	20	21	18	1	4	38	41	76
2011	Does not provide services to public	14	29	18	14	19	3	4	45	35	118
2008	Provides services to public	13	41	16	13	16	0	1	55	29	76
2008	Does not provide services to public	20	21	16	16	20	4	2	45	39	89

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	21	16	7	4	1	3	72	11	114
2019	Does not provide services to public	48	22	15	7	4	0	4	73	11	236

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	12	12	4	8	1	8	74	14	114
2019	Does not provide services to public	56	16	6	7	5	0	11	80	13	234

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	27	14	3	2	1	1	81	5	114
2019	Does not provide services to public	55	23	10	3	3	1	4	83	6	234

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	25	18	9	4	3	2	68	13	113
2019	Does not provide services to public	48	24	12	2	4	4	5	79	7	235

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	15	17	10	7	0	4	65	17	113
2019	Does not provide services to public	55	13	13	3	6	2	7	75	10	235

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	12	6	3	1	0	3	90	4	113
2019	Does not provide services to public	77	9	5	1	1	2	6	93	2	235

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	80	7	3	3	2	4	1	92	5	113
2019	Does not provide services to public	81	6	1	2	1	3	5	96	3	235

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	8	1	3	1	2	3	95	4	113
2019	Does not provide services to public	80	4	1	2	1	0	11	95	4	234

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	45	14	7	0	3	78	7	114
2019	Does not provide services to public	34	42	12	6	1	5	79	8	236
2018	Provides services to public	36	36	16	7	2	2	74	9	85
2018	Does not provide services to public	37	38	13	6	4	2	77	9	166
2017	Provides services to public	29	40	20	9	1	1	70	10	80
2017	Does not provide services to public	32	41	17	5	1	3	76	6	146

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	34	8	8	0	2	84	8	113
2019	Does not provide services to public	47	36	6	5	3	3	86	8	235
2018	Provides services to public	49	40	5	2	1	3	92	4	86
2018	Does not provide services to public	51	35	9	3	1	2	87	4	166
2017	Provides services to public	40	45	5	5	2	2	87	8	81
2017	Does not provide services to public	51	36	5	3	1	3	89	5	146
2014	Provides services to public	37	51	8	5	0	0	87	5	65
2014	Does not provide services to public	51	36	4	5	3	2	88	8	143
2011	Provides services to public	38	42	8	5	5	3	82	10	76
2011	Does not provide services to public	47	40	7	4	2	0	87	6	118

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	31	11	3	1	2	0	86	3	113
2019	Does not provide services to public	49	35	10	1	2	3	0	86	3	235
2018	Provides services to public	43	43	7	2	0	3	1	91	2	86
2018	Does not provide services to public	48	30	14	4	2	3	0	80	5	167
2017	Provides services to public	43	34	10	6	1	5	0	81	8	81
2017	Does not provide services to public	45	38	8	2	0	7	0	90	2	146
2014	Provides services to public	46	38	9	2	1	3	0	87	3	65
2014	Does not provide services to public	46	33	11	1	2	7	0	84	4	144

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	30	7	3	0	0	90	3	113
2019	Does not provide services to public	69	21	6	3	1	0	91	4	235
2018	Provides services to public	59	31	6	5	0	0	90	5	86
2018	Does not provide services to public	59	33	3	2	2	0	93	4	166
2017	Provides services to public	57	35	5	2	1	0	91	4	81
2017	Does not provide services to public	62	30	6	1	1	0	92	2	146
2014	Provides services to public	51	38	6	5	0	0	89	5	65
2014	Does not provide services to public	55	36	3	2	4	0	91	6	144
2011	Provides services to public	35	38	14	5	5	3	75	11	76
2011	Does not provide services to public	57	38	2	2	0	1	97	2	118
2008	Provides services to public	45	39	10	4	1	0	84	5	77
2008	Does not provide services to public	56	29	7	7	2	0	84	9	90

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	27	14	7	1	0	0	78	8	114
2019	Does not provide services to public	53	33	6	4	3	1	0	87	6	234
2018	Provides services to public	52	30	11	6	1	0	0	82	7	85
2018	Does not provide services to public	52	31	8	5	4	0	0	83	9	167
2017	Provides services to public	52	35	7	2	4	0	0	87	6	81
2017	Does not provide services to public	53	35	8	2	1	0	0	88	4	146
2014	Provides services to public	35	36	20	8	2	0	0	71	9	65
2014	Does not provide services to public	40	36	13	8	2	2	0	77	10	144
2011	Provides services to public	33	22	23	12	7	0	3	57	19	76
2011	Does not provide services to public	51	32	11	3	2	1	0	84	5	117

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	26	13	7	1	0	0	79	8	114
2019	Does not provide services to public	51	35	8	3	2	0	0	87	5	236
2018	Provides services to public	45	34	15	5	2	0	0	78	7	86
2018	Does not provide services to public	49	35	7	6	2	1	1	85	8	165
2017	Provides services to public	51	36	7	3	4	0	0	87	6	81
2017	Does not provide services to public	51	37	10	1	1	0	0	88	2	146
2014	Provides services to public	35	39	20	3	3	0	0	73	6	65
2014	Does not provide services to public	40	37	14	7	1	0	0	77	9	144
2011	Provides services to public	33	28	17	13	7	0	3	63	20	76
2011	Does not provide services to public	51	33	10	4	2	0	0	84	6	117
2008	Provides services to public	44	35	12	4	5	0	0	79	9	77
2008	Does not provide services to public	48	32	3	11	4	1	0	81	16	90

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	23	17	7	3	3	0	73	10	114
2019	Does not provide services to public	43	21	17	10	4	5	0	67	14	235
2018	Provides services to public	46	25	9	13	6	1	0	72	19	86
2018	Does not provide services to public	52	18	13	7	7	3	1	73	14	167
2017	Provides services to public	51	16	15	10	5	2	1	69	15	81
2017	Does not provide services to public	38	28	19	8	1	5	0	70	10	146
2014	Provides services to public	32	19	12	26	6	4	0	53	34	65
2014	Does not provide services to public	36	24	18	13	6	3	1	62	19	144
2011	Provides services to public	26	22	21	16	13	0	3	49	29	76
2011	Does not provide services to public	44	24	13	11	5	3	0	70	16	117
2008	Provides services to public	32	29	18	13	5	3	0	63	19	77
2008	Does not provide services to public	41	21	13	10	10	4	0	65	21	90

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	32	33	35	114
2019	Does not provide services to public	32	29	39	236
2018	Provides services to public	26	25	49	86
2018	Does not provide services to public	27	35	38	168
2017	Provides services to public	24	38	38	80
2017	Does not provide services to public	28	32	40	146
2014	Provides services to public	33	26	41	65
2014	Does not provide services to public	36	22	42	143
2011	Provides services to public	37	26	37	76
2011	Does not provide services to public	31	35	34	118

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	14	32	32	0	9	14	37
2019	Does not provide services to public	5	32	27	10	12	13	77
2018	Provides services to public	16	13	49	0	17	4	22
2018	Does not provide services to public	6	19	43	12	13	6	46
2017	Provides services to public	33	21	26	5	5	10	19
2017	Does not provide services to public	13	27	50	3	6	2	41
2014	Provides services to public	4	32	41	23	9999	0	22
2014	Does not provide services to public	2	14	61	11	9999	12	52
2011	Provides services to public	3	24	49	18	9999	7	29
2011	Does not provide services to public	3	8	64	8	9999	17	36

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	41	11	10	3	1	5	75	13	114
2019	Does not provide services to public	32	47	6	7	3	0	5	84	10	235

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	20	11	3	1	5	5	84	4	112
2019	Does not provide services to public	53	28	6	2	1	5	5	90	3	234

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	114
2019	Does not provide services to public	11	89	235
2018	Provides services to public	8	92	85
2018	Does not provide services to public	10	90	168

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	12
2019	Does not provide services to public	28	72	24

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	12
2019	Does not provide services to public	59	41	24

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	12
2019	Does not provide services to public	0	100	24

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	12
2019	Does not provide services to public	0	100	24

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	12
2019	Does not provide services to public	39	61	23

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	12
2019	Does not provide services to public	56	44	23

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	12
2019	Does not provide services to public	49	51	23

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	114
2019	Does not provide services to public	15	85	236

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	12	16	9	5	25	11	53	22	114
2019	Does not provide services to public	17	12	15	5	3	38	10	55	16	234
2018	Provides services to public	21	10	12	14	0	35	8	55	24	86
2018	Does not provide services to public	17	18	17	4	4	36	5	59	12	168
2017	Provides services to public	18	13	14	9	2	38	5	55	20	80
2017	Does not provide services to public	21	17	13	3	2	35	8	67	10	146
2014	Provides services to public	7	16	14	6	8	36	12	46	27	65
2014	Does not provide services to public	11	15	18	6	4	38	9	48	18	144

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	21	16	7	4	10	1	70	12	114
2019	Does not provide services to public	42	21	16	5	3	12	0	73	9	236
2018	Provides services to public	33	34	16	8	0	9	0	73	9	86
2018	Does not provide services to public	37	32	15	3	5	8	1	75	8	167
2017	Provides services to public	31	28	18	13	1	6	3	65	15	80
2017	Does not provide services to public	35	31	15	3	1	15	1	78	5	146
2014	Provides services to public	21	21	22	11	8	17	0	51	22	65
2014	Does not provide services to public	28	28	17	6	3	16	2	68	11	144
2011	Provides services to public	27	38	14	4	8	6	3	72	13	76
2011	Does not provide services to public	41	29	9	4	1	15	1	83	6	118

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	114
2019	Does not provide services to public	5	95	235
2018	Provides services to public	6	94	84
2018	Does not provide services to public	6	94	167

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	114
2019	Does not provide services to public	5	95	233

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	7	19	2	1	36	12	57	5	113
2019	Does not provide services to public	19	11	13	1	2	45	10	65	6	235
2018	Provides services to public	20	10	18	2	1	41	7	58	6	86
2018	Does not provide services to public	18	13	18	2	2	42	6	58	8	167
2017	Provides services to public	16	10	21	0	1	45	6	53	3	81
2017	Does not provide services to public	18	13	13	1	0	46	9	69	2	146
2014	Provides services to public	14	7	17	0	2	41	20	53	4	65
2014	Does not provide services to public	12	9	17	1	1	48	11	51	7	144

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	18	17	1	1	16	1	78	2	114
2019	Does not provide services to public	45	22	15	2	2	13	0	78	4	235
2018	Provides services to public	34	34	18	5	0	10	0	75	5	86
2018	Does not provide services to public	38	33	12	2	2	11	1	81	5	166
2017	Provides services to public	35	25	20	2	4	12	1	70	7	81
2017	Does not provide services to public	34	34	13	0	0	16	1	84	0	146
2014	Provides services to public	27	23	18	2	2	25	3	70	4	65
2014	Does not provide services to public	32	23	18	3	1	22	1	71	5	144
2011	Provides services to public	34	31	18	1	3	10	3	75	4	76
2011	Does not provide services to public	46	33	8	1	0	13	0	90	1	118

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	32	18	12	17	2	51	30	114
2019	Does not provide services to public	27	36	18	9	9	0	63	18	236
2018	Provides services to public	18	26	20	18	17	1	45	36	86
2018	Does not provide services to public	13	32	27	14	12	1	46	27	167
2017	Provides services to public	16	17	20	20	25	2	34	46	81
2017	Does not provide services to public	9	26	26	18	19	1	36	38	146

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	21	31	19	18	0	0	32	37	113
2019	Does not provide services to public	15	24	31	19	12	0	0	39	30	236
2018	Provides services to public	14	20	22	29	15	0	0	34	44	86
2018	Does not provide services to public	5	29	31	23	11	0	1	34	34	167
2017	Provides services to public	11	27	24	24	12	1	0	39	37	81
2017	Does not provide services to public	9	25	34	21	10	0	0	35	31	146

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	27	31	15	14	0	0	40	29	113
2019	Does not provide services to public	15	29	30	15	11	0	0	44	26	236
2018	Provides services to public	15	30	26	20	8	0	1	45	29	86
2018	Does not provide services to public	12	25	29	25	8	0	1	38	33	166
2017	Provides services to public	15	30	31	17	8	1	0	45	24	81
2017	Does not provide services to public	11	31	29	23	5	0	1	43	28	146

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	26	22	19	19	0	0	40	38	113
2019	Does not provide services to public	20	27	26	18	10	0	0	47	28	236
2018	Provides services to public	16	18	31	19	15	0	1	34	34	86
2018	Does not provide services to public	13	28	27	19	12	1	1	42	31	167
2017	Provides services to public	16	25	25	19	14	1	0	42	33	81
2017	Does not provide services to public	16	27	25	18	14	1	1	43	32	145

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	27	17	11	9	0	1	63	20	113
2019	Does not provide services to public	38	31	16	6	6	0	2	71	13	235
2018	Provides services to public	28	28	19	15	8	0	1	56	24	86
2018	Does not provide services to public	38	31	16	9	3	0	2	71	12	167
2017	Provides services to public	25	41	15	13	4	1	1	68	17	81
2017	Does not provide services to public	35	34	18	7	3	0	3	71	10	146

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	27	22	17	10	0	0	51	27	114
2019	Does not provide services to public	25	31	21	14	9	0	0	57	22	234
2018	Provides services to public	25	25	27	14	9	0	0	49	23	86
2018	Does not provide services to public	26	30	24	12	7	1	1	57	19	166
2017	Provides services to public	20	36	25	14	6	0	0	55	20	81
2017	Does not provide services to public	26	34	22	8	9	1	0	61	17	144

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	24	29	10	5	0	0	57	15	114
2019	Does not provide services to public	33	36	16	9	4	2	0	71	13	234
2018	Provides services to public	26	40	23	8	2	0	1	66	11	85
2018	Does not provide services to public	31	28	28	7	3	1	2	61	10	165
2017	Provides services to public	29	34	22	13	2	0	0	62	15	81
2017	Does not provide services to public	32	35	22	5	5	0	0	67	10	144

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	35	28	12	5	0	0	54	17	114
2019	Does not provide services to public	24	36	22	10	7	1	0	61	17	231
2018	Provides services to public	17	42	34	3	2	0	1	60	6	85
2018	Does not provide services to public	17	42	25	11	4	1	1	59	16	165
2017	Provides services to public	18	36	26	15	4	1	0	55	19	81
2017	Does not provide services to public	23	36	26	12	4	0	0	59	16	144

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	35	20	14	6	0	0	60	20	112
2019	Does not provide services to public	27	37	20	11	4	1	0	65	15	233
2018	Provides services to public	26	36	28	5	5	0	1	62	9	85
2018	Does not provide services to public	21	35	28	9	6	1	1	57	15	166
2017	Provides services to public	22	37	28	10	2	0	1	60	12	81
2017	Does not provide services to public	31	34	20	6	8	0	0	66	14	144

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	28	12	9	2	1	0	77	10	114
2019	Does not provide services to public	52	24	12	6	5	1	0	77	11	233

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	32	23	11	5	0	0	61	16	113
2019	Does not provide services to public	31	32	22	9	5	1	0	64	14	233
2018	Provides services to public	26	44	15	11	2	0	1	71	13	84
2018	Does not provide services to public	22	34	27	14	2	1	1	56	16	164
2017	Provides services to public	21	41	20	12	5	0	0	63	17	81
2017	Does not provide services to public	25	39	22	13	1	0	0	64	15	144

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	20	10	9	3	0	1	78	12	114
2019	Does not provide services to public	61	19	11	6	2	1	0	81	8	231
2018	Provides services to public	52	26	14	2	3	0	2	80	6	85
2018	Does not provide services to public	56	19	13	7	4	0	1	76	11	165
2017	Provides services to public	58	27	10	5	0	0	0	85	5	81
2017	Does not provide services to public	60	21	12	4	3	0	1	82	6	146

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	9	8	2	1	1	2	88	3	114
2019	Does not provide services to public	79	12	1	2	1	0	5	96	3	231
2018	Provides services to public	73	13	6	0	2	2	5	91	2	85
2018	Does not provide services to public	75	16	3	1	1	1	2	94	3	163

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	13	6	4	3	0	0	87	7	114
2019	Does not provide services to public	81	9	3	2	3	0	2	92	5	235
2018	Provides services to public	75	9	7	3	2	1	1	87	6	84
2018	Does not provide services to public	76	10	3	4	2	2	3	91	6	165
2017	Provides services to public	75	11	5	6	0	0	2	89	6	81
2017	Does not provide services to public	81	9	4	1	2	1	3	93	2	146

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	22	11	4	1	0	1	84	4	114
2019	Does not provide services to public	66	23	6	4	1	0	0	89	5	236
2018	Provides services to public	60	23	9	3	3	0	1	84	6	86
2018	Does not provide services to public	62	25	9	1	0	1	2	89	1	167
2017	Provides services to public	57	25	10	5	1	0	2	84	6	81
2017	Does not provide services to public	63	21	11	4	0	0	1	84	4	146

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	17	9	4	2	1	84	6	114
2019	Does not provide services to public	63	22	6	4	4	0	86	8	236
2018	Provides services to public	60	22	7	3	6	1	84	10	86
2018	Does not provide services to public	58	24	10	6	2	1	83	8	168
2017	Provides services to public	64	21	7	4	2	1	86	6	81
2017	Does not provide services to public	68	16	12	1	2	0	85	4	145

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	18	3	1	1	18	94	2	114
2019	Does not provide services to public	64	8	2	2	0	23	94	3	234
2018	Provides services to public	63	12	2	3	3	18	91	7	86
2018	Does not provide services to public	53	15	8	1	0	24	89	1	167
2017	Provides services to public	53	15	6	0	0	26	92	0	81
2017	Does not provide services to public	60	13	6	1	1	19	90	3	146

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	25	6	3	2	0	2	89	5	114
2019	Does not provide services to public	68	22	6	1	0	0	2	93	1	234
2018	Provides services to public	49	32	12	5	2	0	0	81	7	86
2018	Does not provide services to public	64	21	7	2	1	1	5	89	3	166
2017	Provides services to public	40	26	28	3	1	0	2	67	4	81
2017	Does not provide services to public	71	18	6	1	1	1	3	91	3	145

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	11	5	2	5	3	88	6	113
2019	Does not provide services to public	76	10	5	3	5	1	86	8	235
2018	Provides services to public	72	17	5	1	1	3	93	2	86
2018	Does not provide services to public	80	9	4	3	1	4	92	4	166
2017	Provides services to public	74	13	2	4	3	4	90	7	81
2017	Does not provide services to public	70	9	8	5	3	5	83	9	146

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	26	11	2	1	0	2	86	3	114
2019	Does not provide services to public	48	33	14	3	1	0	0	81	4	235
2018	Provides services to public	47	34	14	2	2	0	1	82	5	86
2018	Does not provide services to public	47	32	17	2	1	0	2	80	3	167
2017	Provides services to public	41	35	16	4	1	0	2	78	5	81
2017	Does not provide services to public	50	31	12	6	0	1	1	82	6	146

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	33	41	16	4	0	39	19	114
2019	Does not provide services to public	12	31	37	16	3	0	44	19	235
2018	Provides services to public	11	29	41	12	7	0	41	18	86
2018	Does not provide services to public	13	25	42	16	3	1	38	19	168
2017	Provides services to public	7	26	45	19	2	0	33	21	81
2017	Does not provide services to public	8	30	41	16	5	0	38	21	146

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	27	37	20	6	27	37	112
2019	Does not provide services to public	9	18	44	21	8	30	27	235
2018	Provides services to public	9	19	39	24	9	34	28	85
2018	Does not provide services to public	5	21	45	20	9	29	26	167
2017	Provides services to public	5	26	34	26	9	35	31	81
2017	Does not provide services to public	3	24	42	22	9	30	28	146

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	46	14	5	3	3	1	77	9	114
2019	Does not provide services to public	42	37	8	6	2	5	0	83	8	235
2018	Provides services to public	32	45	12	6	5	0	0	77	11	86
2018	Does not provide services to public	41	39	12	4	3	1	0	81	7	167
2017	Provides services to public	35	40	11	8	6	0	0	74	15	81
2017	Does not provide services to public	30	50	12	5	2	2	0	81	7	146

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	40	17	13	7	3	62	21	114
2019	Does not provide services to public	30	39	15	11	3	2	70	14	235
2018	Provides services to public	31	33	15	14	5	2	66	19	86
2018	Does not provide services to public	35	41	12	7	4	2	77	11	167
2017	Provides services to public	28	37	18	10	7	0	65	17	81
2017	Does not provide services to public	24	47	14	11	2	1	72	14	146

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	114
2019	Does not provide services to public	14	86	236
2017	Provides services to public	15	85	81
2017	Does not provide services to public	14	86	146
2014	Provides services to public	25	75	65
2014	Does not provide services to public	11	89	144

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	85	15	27
2019	Does not provide services to public	76	24	33
2017	Provides services to public	92	8	12
2017	Does not provide services to public	75	25	20
2014	Provides services to public	87	13	16
2014	Does not provide services to public	94	6	16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	39	0	9	4	87	13	23
2019	Does not provide services to public	69	20	4	4	4	89	8	25
2017	Provides services to public	71	29	0	0	0	100	0	11
2017	Does not provide services to public	53	40	0	7	0	93	7	15
2014	Provides services to public	50	50	0	0	0	100	0	14
2014	Does not provide services to public	80	13	6	0	0	94	0	15

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	33	17	12	12	2	0	24	76	114
2019	Does not provide services to public	31	33	18	9	7	2	1	32	68	235
2018	Provides services to public	25	23	24	15	11	2	0	25	75	86
2018	Does not provide services to public	22	28	18	18	11	3	0	22	78	168
2017	Provides services to public	13	21	19	26	14	6	1	15	85	81
2017	Does not provide services to public	19	24	21	13	21	3	0	19	81	146

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	59	41	85
2019	Does not provide services to public	68	32	156

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	83
2019	Does not provide services to public	38	62	154
2018	Provides services to public	33	67	64
2018	Does not provide services to public	27	73	126

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	19	13	21	17	2	5	45	41	84
2019	Does not provide services to public	21	23	15	20	15	1	6	47	37	154
2018	Provides services to public	11	23	14	32	17	3	0	35	51	64
2018	Does not provide services to public	22	32	11	16	15	1	3	56	32	126
2017	Provides services to public	20	26	5	26	16	2	6	50	45	64
2017	Does not provide services to public	13	23	19	18	18	4	4	39	40	115

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	7	16	24	27	6	6	23	58	84
2019	Does not provide services to public	7	14	16	22	29	2	10	23	58	155
2018	Provides services to public	5	8	21	20	43	0	3	13	65	64
2018	Does not provide services to public	2	12	20	17	39	1	8	16	62	126
2017	Provides services to public	5	3	11	22	56	2	2	8	80	64
2017	Does not provide services to public	4	14	15	19	41	1	6	19	65	114

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	22	12	10	6	2	8	68	18	112
2019	Does not provide services to public	45	15	16	8	6	0	9	67	16	235
2018	Provides services to public	44	19	7	10	11	1	7	69	23	86
2018	Does not provide services to public	40	19	17	9	10	0	5	62	20	168

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Environmental Assessment Agency by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment