2019 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	25	0	6	0	94	6	17
2019	Administration and operations	66	32	2	0	0	98	0	49
2019	Human resources	54	46	0	0	0	100	0	13
2019	Financial management	87	9	0	5	0	95	5	22
2019	Information technology	71	18	12	0	0	88	0	17
2019	Policy	68	26	0	2	4	93	7	47
2019	Project management	61	35	0	4	0	96	4	48
2017	Communications or public affairs	54	42	5	0	0	95	0	21
2017	Administration and operations	56	40	0	4	0	96	4	62
2017	Human resources	77	23	0	0	0	100	0	13
2017	Financial management	72	23	0	4	0	96	4	25
2017	Information technology	83	12	6	0	0	94	0	17
2017	Policy	66	32	0	2	0	98	2	47
2017	Project management	47	42	4	6	0	89	6	47
2017	None of the above	57	37	0	6	0	94	6	16
2014	Communications or public affairs	35	55	5	5	0	90	5	20
2014	Administration and operations	49	38	4	7	3	87	9	79
2014	Human resources	35	65	0	0	0	100	0	14
2014	Financial management	69	25	0	3	3	94	6	32
2014	Information technology	56	38	0	6	0	94	6	16
2014	Other services to the public	66	17	0	4	13	83	17	22
2014	None of the above	29	54	2	13	2	83	15	48

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	12	0	0	0	0	0	100	0	17
2019	Administration and operations	78	16	4	0	0	0	2	96	0	49
2019	Human resources	77	23	0	0	0	0	0	100	0	13
2019	Financial management	90	0	0	0	0	0	10	100	0	22
2019	Information technology	94	0	0	0	0	0	6	100	0	16
2019	Policy	81	8	2	4	2	0	2	91	7	47
2019	Project management	79	13	2	2	0	0	4	96	2	48
2017	Communications or public affairs	81	19	0	0	0	0	0	100	0	21
2017	Administration and operations	77	12	0	5	2	0	3	93	7	62
2017	Human resources	84	16	0	0	0	0	0	100	0	13
2017	Financial management	80	8	4	0	0	0	9	96	0	25
2017	Information technology	94	0	0	6	0	0	0	94	6	17
2017	Policy	82	9	0	2	3	0	4	95	5	46
2017	Project management	88	4	4	2	0	0	2	94	2	47
2017	None of the above	75	13	6	0	6	0	0	87	6	16
2014	Communications or public affairs	75	10	0	10	0	5	0	89	11	20
2014	Administration and operations	76	9	4	4	1	0	6	91	5	79
2014	Human resources	78	14	8	0	0	0	0	92	0	14
2014	Financial management	72	13	0	0	6	0	9	93	7	32
2014	Information technology	81	6	0	0	6	0	6	93	7	16
2014	Other services to the public	79	8	13	0	0	0	0	87	0	22
2014	None of the above	79	13	6	0	0	0	2	94	0	48

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	36	6	6	0	88	6	17
2019	Administration and operations	73	17	0	8	2	90	10	49
2019	Human resources	69	15	8	8	0	85	8	13
2019	Financial management	73	23	0	4	0	96	4	22
2019	Information technology	56	31	0	13	0	87	13	16
2019	Policy	53	43	0	0	5	95	5	45
2019	Project management	59	27	6	8	0	85	8	48
2017	Communications or public affairs	54	37	0	5	5	91	9	21
2017	Administration and operations	50	32	7	6	4	82	10	62
2017	Human resources	69	31	0	0	0	100	0	13
2017	Financial management	73	24	0	4	0	96	4	25
2017	Information technology	65	23	0	6	6	88	12	17
2017	Policy	66	23	6	4	0	90	4	47
2017	Project management	43	31	11	13	2	74	15	47
2017	None of the above	44	24	6	12	14	68	25	16
2014	Communications or public affairs	55	35	0	0	10	90	10	20
2014	Administration and operations	64	32	1	1	1	96	3	79
2014	Human resources	57	36	0	7	0	93	7	14
2014	Financial management	78	19	3	0	0	97	0	32
2014	Information technology	75	19	6	0	0	94	0	16
2014	Other services to the public	66	17	4	0	13	83	13	22
2014	None of the above	61	23	6	8	2	84	10	48

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	49	38	6	0	0	6	93	0	16
2019	Administration and operations	40	35	17	6	2	0	75	8	49
2019	Human resources	45	47	8	0	0	0	92	0	13
2019	Financial management	63	33	5	0	0	0	95	0	22
2019	Information technology	62	38	0	0	0	0	100	0	16
2019	Policy	36	37	11	11	4	0	73	16	46
2019	Project management	29	50	11	10	0	0	79	10	48
2018	Communications or public affairs	37	44	6	0	13	0	81	13	16
2018	Administration and operations	42	39	11	2	5	0	82	7	45
2018	Human resources	34	47	0	19	0	0	81	19	11
2018	Financial management	51	38	0	11	0	0	89	11	27
2018	Information technology	69	31	0	0	0	0	100	0	16
2018	Policy	38	51	7	2	2	0	89	4	45
2018	Project management	29	57	9	5	0	0	86	5	44
2018	None of the above	37	53	0	10	0	0	90	10	10
2017	Communications or public affairs	53	42	0	5	0	0	95	5	21
2017	Administration and operations	33	37	15	10	5	0	69	15	62
2017	Human resources	40	29	0	31	0	0	69	31	13
2017	Financial management	60	23	4	4	8	0	83	13	25
2017	Information technology	42	17	6	35	0	0	60	35	17
2017	Policy	45	38	9	8	0	0	83	8	47
2017	Project management	30	47	15	8	0	0	77	8	47
2017	None of the above	56	24	6	7	6	0	80	14	16
2014	Communications or public affairs	10	70	15	5	0	0	80	5	20
2014	Administration and operations	32	42	9	17	1	0	73	18	79
2014	Human resources	29	57	7	8	0	0	85	8	14
2014	Financial management	47	37	6	6	3	0	84	10	32
2014	Information technology	25	44	19	6	6	0	69	13	16
2014	Other services to the public	28	51	0	8	13	0	79	21	22
2014	None of the above	29	46	8	6	10	0	75	17	48

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	94	0	6	0	0	0	94	0	17
2019	Administration and operations	56	38	2	4	0	0	94	4	49
2019	Human resources	68	16	8	8	0	0	85	8	13
2019	Financial management	77	23	0	0	0	0	100	0	22
2019	Information technology	75	19	0	0	0	6	100	0	16
2019	Policy	59	26	7	7	2	0	84	9	47
2019	Project management	64	28	4	4	0	0	92	4	47
2017	Communications or public affairs	72	28	0	0	0	0	100	0	21
2017	Administration and operations	54	37	3	5	0	0	91	5	62
2017	Human resources	84	16	0	0	0	0	100	0	13
2017	Financial management	75	21	0	0	4	0	96	4	25
2017	Information technology	54	35	6	6	0	0	88	6	17
2017	Policy	77	19	2	0	2	0	96	2	47
2017	Project management	73	23	2	2	0	0	96	2	47
2017	None of the above	70	24	0	0	6	0	94	6	16
2014	Communications or public affairs	50	40	5	5	0	0	90	5	20
2014	Administration and operations	59	33	4	1	3	0	92	4	79
2014	Human resources	73	20	7	0	0	0	93	0	14
2014	Financial management	72	19	6	3	0	0	91	3	32
2014	Information technology	50	50	0	0	0	0	100	0	16
2014	Other services to the public	66	25	4	4	0	0	92	4	22
2014	None of the above	40	44	10	6	0	0	83	6	48

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	76	12	6	6	0	0	0	88	6	17
2019	Administration and operations	54	36	8	2	0	0	0	90	2	49
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	73	27	0	0	0	0	0	100	0	22
2019	Information technology	75	25	0	0	0	0	0	100	0	16
2019	Policy	56	24	4	15	0	0	0	80	15	47
2019	Project management	64	27	4	4	0	0	0	92	4	48
2018	Communications or public affairs	43	25	19	6	6	0	0	68	13	16
2018	Administration and operations	56	31	11	2	0	0	0	87	2	45
2018	Human resources	81	19	0	0	0	0	0	100	0	11
2018	Financial management	77	23	0	0	0	0	0	100	0	27
2018	Information technology	53	33	7	7	0	0	0	87	7	15
2018	Policy	52	28	15	2	2	0	0	80	5	45
2018	Project management	39	34	16	11	0	0	0	73	11	44
2018	None of the above	43	47	0	10	0	0	0	90	10	10
2017	Communications or public affairs	64	26	5	5	0	0	0	90	5	19
2017	Administration and operations	48	36	7	6	1	2	0	85	7	62
2017	Human resources	77	16	0	7	0	0	0	93	7	13
2017	Financial management	71	13	12	4	0	0	0	84	4	25
2017	Information technology	59	35	0	6	0	0	0	94	6	17
2017	Policy	52	29	13	4	2	0	0	81	6	47
2017	Project management	46	28	13	6	4	2	0	76	11	47
2017	None of the above	47	36	0	17	0	0	0	83	17	16
2014	Communications or public affairs	32	42	16	5	5	0	0	74	11	19
2014	Administration and operations	51	36	6	5	3	0	0	86	8	79
2014	Human resources	43	28	8	15	7	0	0	71	21	14
2014	Financial management	59	22	9	9	0	0	0	81	9	32
2014	Information technology	44	44	13	0	0	0	0	87	0	16
2014	Other services to the public	45	26	0	21	8	0	0	70	30	22
2014	None of the above	32	46	10	8	2	0	2	79	10	48

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	36	0	0	0	0	100	0	17
2019	Administration and operations	41	38	15	2	4	0	79	6	49
2019	Human resources	61	24	8	8	0	0	85	8	13
2019	Financial management	68	32	0	0	0	0	100	0	22
2019	Information technology	69	31	0	0	0	0	100	0	16
2019	Policy	53	30	6	9	2	0	83	11	47
2019	Project management	61	31	4	0	4	0	91	4	48
2018	Communications or public affairs	43	32	13	0	13	0	75	13	16
2018	Administration and operations	32	46	12	9	2	0	78	11	45
2018	Human resources	53	38	9	0	0	0	91	0	11
2018	Financial management	48	41	8	4	0	0	89	4	27
2018	Information technology	44	50	6	0	0	0	94	0	16
2018	Policy	35	45	18	2	0	0	80	2	45
2018	Project management	49	44	5	2	0	0	93	2	44
2018	None of the above	39	51	10	0	0	0	90	0	10
2017	Communications or public affairs	23	58	9	9	0	0	81	9	21
2017	Administration and operations	36	48	10	1	3	2	85	4	62
2017	Human resources	77	23	0	0	0	0	100	0	13
2017	Financial management	38	58	0	4	0	0	96	4	25
2017	Information technology	47	36	0	12	6	0	83	17	17
2017	Policy	46	36	4	13	0	0	83	13	47
2017	Project management	38	49	7	2	4	0	87	6	47
2017	None of the above	43	45	6	0	6	0	88	6	16
2014	Communications or public affairs	35	55	0	5	5	0	90	10	20
2014	Administration and operations	38	48	5	4	5	0	86	9	79
2014	Human resources	58	28	15	0	0	0	85	0	14
2014	Financial management	59	38	0	0	3	0	97	3	32
2014	Information technology	31	62	0	6	0	0	94	6	16
2014	Other services to the public	32	38	8	13	8	0	70	21	22
2014	None of the above	19	41	10	19	10	0	60	29	48

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	0	100	0	17
2019	Administration and operations	37	45	6	10	2	0	82	12	49
2019	Human resources	61	15	15	8	0	0	77	8	13
2019	Financial management	59	41	0	0	0	0	100	0	22
2019	Information technology	53	41	6	0	0	0	94	0	17
2019	Policy	62	24	3	4	7	0	86	11	47
2019	Project management	46	37	11	4	2	0	83	6	48
2018	Communications or public affairs	56	25	13	0	6	0	81	6	16
2018	Administration and operations	27	39	25	5	2	2	68	7	44
2018	Human resources	62	19	9	10	0	0	81	10	11
2018	Financial management	48	41	8	4	0	0	88	4	27
2018	Information technology	56	37	6	0	0	0	94	0	16
2018	Policy	36	44	14	4	2	0	79	7	45
2018	Project management	40	35	14	9	2	0	75	11	44
2018	None of the above	39	51	10	0	0	0	90	0	10
2017	Communications or public affairs	32	58	5	5	0	0	90	5	21
2017	Administration and operations	38	34	17	8	3	0	72	11	62
2017	Human resources	77	15	0	0	8	0	92	8	13
2017	Financial management	41	35	8	16	0	0	76	16	25
2017	Information technology	42	29	12	17	0	0	71	17	17
2017	Policy	40	43	10	4	2	0	84	6	47
2017	Project management	30	47	8	15	0	0	77	15	47
2017	None of the above	44	43	0	13	0	0	87	13	16
2014	Communications or public affairs	40	25	15	15	5	0	65	20	20
2014	Administration and operations	44	35	15	4	1	0	79	5	79
2014	Human resources	65	28	0	7	0	0	93	7	14
2014	Financial management	59	32	6	0	3	0	90	3	32
2014	Information technology	37	44	6	13	0	0	81	13	16
2014	Other services to the public	36	26	13	8	17	0	62	25	22
2014	None of the above	23	32	19	19	8	0	54	27	48

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	29	0	6	0	94	6	17
2019	Administration and operations	46	33	10	10	0	79	10	49
2019	Human resources	45	39	8	8	0	84	8	13
2019	Financial management	58	37	5	0	0	95	0	21
2019	Information technology	31	63	0	0	6	94	6	16
2019	Policy	27	49	13	9	2	76	11	47
2019	Project management	31	46	12	9	2	77	11	48
2018	Communications or public affairs	25	37	13	19	6	62	25	16
2018	Administration and operations	33	47	11	6	2	80	9	45
2018	Human resources	53	47	0	0	0	100	0	11
2018	Financial management	51	41	3	4	0	93	4	27
2018	Information technology	44	49	6	0	0	94	0	16
2018	Policy	24	52	9	13	2	75	16	45
2018	Project management	30	52	12	5	2	82	7	44
2018	None of the above	38	41	22	0	0	78	0	10
2017	Communications or public affairs	47	39	5	9	0	86	9	21
2017	Administration and operations	31	43	12	12	1	75	14	62
2017	Human resources	77	7	0	16	0	84	16	13
2017	Financial management	55	45	0	0	0	100	0	25
2017	Information technology	47	30	12	12	0	77	12	17
2017	Policy	37	43	11	8	0	81	8	47
2017	Project management	23	53	8	11	4	77	15	47
2017	None of the above	31	56	13	0	0	87	0	16

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	6	6	0	0	94	0	17
2019	Administration and operations	54	38	6	2	0	91	2	49
2019	Human resources	61	32	8	0	0	92	0	13
2019	Financial management	86	14	0	0	0	100	0	22
2019	Information technology	69	31	0	0	0	100	0	16
2019	Policy	44	43	4	7	2	87	9	47
2019	Project management	60	27	6	4	2	87	6	48
2018	Communications or public affairs	56	25	6	6	6	81	13	16
2018	Administration and operations	46	35	16	2	0	82	2	44
2018	Human resources	53	29	19	0	0	81	0	11
2018	Financial management	62	34	0	4	0	96	4	27
2018	Information technology	56	44	0	0	0	100	0	16
2018	Policy	51	40	4	2	2	91	5	45
2018	Project management	58	37	5	0	0	95	0	44
2018	None of the above	69	22	10	0	0	90	0	10
2017	Communications or public affairs	49	42	5	5	0	91	5	21
2017	Administration and operations	47	35	13	3	1	82	4	62
2017	Human resources	70	23	0	7	0	93	7	13
2017	Financial management	63	37	0	0	0	100	0	25
2017	Information technology	53	42	6	0	0	94	0	17
2017	Policy	47	40	5	9	0	87	9	47
2017	Project management	45	40	6	6	2	85	8	47
2017	None of the above	68	25	8	0	0	92	0	16
2014	Communications or public affairs	55	30	10	0	5	85	5	20
2014	Administration and operations	54	37	8	1	0	91	1	79
2014	Human resources	43	43	14	0	0	86	0	14
2014	Financial management	78	22	0	0	0	100	0	32
2014	Information technology	44	38	13	6	0	81	6	16
2014	Other services to the public	41	47	4	4	4	87	8	22
2014	None of the above	42	46	6	2	4	88	6	48

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	70	30	0	0	0	0	100	0	17
2019	Administration and operations	38	48	4	8	2	0	86	10	49
2019	Human resources	61	32	8	0	0	0	92	0	13
2019	Financial management	80	20	0	0	0	0	100	0	21
2019	Information technology	56	37	6	0	0	0	94	0	16
2019	Policy	54	33	2	4	7	0	87	11	47
2019	Project management	56	31	4	6	2	0	87	9	48
2018	Communications or public affairs	43	38	6	6	6	0	81	13	16
2018	Administration and operations	31	39	19	9	2	0	70	11	44
2018	Human resources	81	0	9	10	0	0	81	10	11
2018	Financial management	55	37	8	0	0	0	92	0	27
2018	Information technology	56	44	0	0	0	0	100	0	16
2018	Policy	41	46	4	6	2	0	87	9	45
2018	Project management	45	39	9	5	2	0	84	7	44
2018	None of the above	59	30	12	0	0	0	88	0	10
2017	Communications or public affairs	39	42	9	10	0	0	81	10	21
2017	Administration and operations	40	34	12	9	5	0	74	13	62
2017	Human resources	77	15	0	0	8	0	92	8	13
2017	Financial management	56	28	16	0	0	0	84	0	25
2017	Information technology	41	42	6	12	0	0	83	12	17
2017	Policy	48	38	6	2	2	3	89	4	47
2017	Project management	31	48	8	11	2	0	79	13	47
2017	None of the above	49	44	0	0	6	0	94	6	16

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	70	24	6	0	0	94	0	17
2019	Administration and operations	54	33	6	4	2	87	6	49
2019	Human resources	68	16	8	8	0	85	8	13
2019	Financial management	95	5	0	0	0	100	0	22
2019	Information technology	81	12	0	6	0	94	6	16
2019	Policy	64	21	10	2	2	85	4	47
2019	Project management	76	19	4	0	0	96	0	47
2018	Communications or public affairs	59	34	0	0	7	93	7	15
2018	Administration and operations	57	19	16	7	0	77	7	43
2018	Human resources	81	10	9	0	0	91	0	11
2018	Financial management	70	26	4	0	0	96	0	27
2018	Information technology	75	25	0	0	0	100	0	16
2018	Policy	48	38	13	0	0	87	0	45
2018	Project management	62	31	7	0	0	93	0	43
2018	None of the above	59	31	10	0	0	90	0	10
2017	Communications or public affairs	49	33	9	9	0	81	9	21
2017	Administration and operations	60	30	6	1	1	91	3	61
2017	Human resources	77	16	7	0	0	93	0	13
2017	Financial management	68	32	0	0	0	100	0	25
2017	Information technology	65	29	6	0	0	94	0	17
2017	Policy	44	46	9	2	0	89	2	47
2017	Project management	55	39	2	2	2	94	4	47
2017	None of the above	55	25	13	6	0	80	6	16
2014	Communications or public affairs	50	45	5	0	0	95	0	20
2014	Administration and operations	63	26	5	4	2	89	6	79
2014	Human resources	72	21	7	0	0	93	0	14
2014	Financial management	88	9	0	3	0	97	3	32
2014	Information technology	67	20	7	7	0	87	7	15
2014	Other services to the public	53	30	4	8	4	83	13	22
2014	None of the above	42	42	10	4	2	83	6	48

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	58	36	6	0	0	0	94	0	17
2019	Administration and operations	42	43	9	6	0	0	85	6	49
2019	Human resources	77	8	8	8	0	0	85	8	13
2019	Financial management	81	19	0	0	0	0	100	0	22
2019	Information technology	62	31	0	6	0	0	94	6	16
2019	Policy	40	42	9	4	5	0	82	9	46
2019	Project management	41	33	10	8	6	0	75	15	48
2018	Communications or public affairs	44	37	6	13	0	0	81	13	16
2018	Administration and operations	33	40	14	9	4	0	73	13	44
2018	Human resources	53	37	0	10	0	0	90	10	11
2018	Financial management	63	33	4	0	0	0	96	0	27
2018	Information technology	62	38	0	0	0	0	100	0	16
2018	Policy	47	36	13	0	2	2	85	2	45
2018	Project management	41	36	14	9	0	0	77	9	44
2018	None of the above	37	51	12	0	0	0	88	0	10
2017	Communications or public affairs	44	42	5	5	5	0	86	9	21
2017	Administration and operations	37	36	13	13	1	0	73	15	61
2017	Human resources	62	30	0	8	0	0	92	8	13
2017	Financial management	38	58	4	0	0	0	96	0	25
2017	Information technology	54	29	12	0	6	0	83	6	17
2017	Policy	42	35	9	9	2	3	80	11	47
2017	Project management	27	43	19	8	2	0	70	11	47
2017	None of the above	43	43	8	6	0	0	86	6	16
2014	Communications or public affairs	20	45	10	20	5	0	65	25	20
2014	Administration and operations	31	38	11	14	5	0	70	19	79
2014	Human resources	51	29	7	14	0	0	80	14	14
2014	Financial management	62	28	6	0	3	0	90	3	32
2014	Information technology	19	69	0	13	0	0	87	13	16
2014	Other services to the public	20	47	13	8	13	0	66	21	22
2014	None of the above	17	52	16	9	6	0	69	15	48

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	24	0	6	0	94	6	17
2019	Administration and operations	48	37	9	4	2	86	6	49
2019	Human resources	77	15	8	0	0	92	0	13
2019	Financial management	73	22	5	0	0	95	0	22
2019	Information technology	44	50	0	6	0	94	6	16
2019	Policy	63	24	4	7	2	87	9	47
2019	Project management	60	23	9	6	2	83	9	48
2018	Communications or public affairs	44	49	0	0	6	94	6	16
2018	Administration and operations	46	32	12	9	2	77	11	43
2018	Human resources	71	19	0	10	0	90	10	11
2018	Financial management	67	25	4	4	0	92	4	27
2018	Information technology	62	31	6	0	0	94	0	16
2018	Policy	51	40	6	0	2	91	2	45
2018	Project management	40	39	14	7	0	80	7	44
2018	None of the above	47	43	10	0	0	90	0	10
2017	Communications or public affairs	54	37	5	5	0	91	5	21
2017	Administration and operations	46	30	15	8	1	76	9	61
2017	Human resources	77	23	0	0	0	100	0	13
2017	Financial management	52	44	4	0	0	96	0	25
2017	Information technology	54	29	12	6	0	83	6	17
2017	Policy	55	27	5	13	0	82	13	47
2017	Project management	34	47	8	8	2	81	11	47
2017	None of the above	43	38	12	0	6	82	6	16
2014	Communications or public affairs	40	40	10	10	0	80	10	20
2014	Administration and operations	36	41	10	9	4	77	13	79
2014	Human resources	65	21	14	0	0	86	0	14
2014	Financial management	75	19	3	0	3	94	3	32
2014	Information technology	31	44	19	6	0	75	6	16
2014	Other services to the public	28	26	8	21	17	54	38	22
2014	None of the above	17	54	10	9	10	71	19	48

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	76	18	6	0	0	0	94	0	17
2019	Administration and operations	42	47	5	4	2	0	89	7	47
2019	Human resources	76	16	8	0	0	0	92	0	13
2019	Financial management	90	10	0	0	0	0	100	0	20
2019	Information technology	65	24	0	12	0	0	88	12	17
2019	Policy	47	40	2	4	4	2	89	9	47
2019	Project management	48	32	9	8	2	0	81	11	47
2018	Communications or public affairs	37	38	6	13	6	0	75	19	16
2018	Administration and operations	40	38	16	7	0	0	78	7	44
2018	Human resources	71	19	0	10	0	0	90	10	11
2018	Financial management	71	25	4	0	0	0	96	0	27
2018	Information technology	69	31	0	0	0	0	100	0	16
2018	Policy	55	22	14	7	2	0	77	9	45
2018	Project management	29	60	5	7	0	0	89	7	44
2018	None of the above	49	41	0	10	0	0	90	10	10
2017	Communications or public affairs	42	44	9	5	0	0	86	5	21
2017	Administration and operations	44	43	5	6	1	0	88	7	61
2017	Human resources	70	30	0	0	0	0	100	0	13
2017	Financial management	64	28	8	0	0	0	92	0	25
2017	Information technology	65	17	12	0	6	0	83	6	17
2017	Policy	55	28	4	13	0	0	83	13	47
2017	Project management	25	50	19	6	0	0	75	6	47
2017	None of the above	44	50	6	0	0	0	94	0	16
2014	Communications or public affairs	55	25	10	5	5	0	80	10	20
2014	Administration and operations	47	29	8	12	5	0	76	17	79
2014	Human resources	57	30	13	0	0	0	87	0	14
2014	Financial management	72	22	3	0	3	0	94	3	32
2014	Information technology	44	31	13	13	0	0	75	13	16
2014	Other services to the public	32	34	4	13	17	0	66	30	22
2014	None of the above	21	46	19	8	6	0	67	15	48

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	100	0	17
2019	Administration and operations	52	36	10	0	2	87	2	49
2019	Human resources	69	15	8	8	0	85	8	13
2019	Financial management	82	13	5	0	0	95	0	22
2019	Information technology	65	29	0	0	6	94	6	17
2019	Policy	55	34	4	2	4	89	7	47
2019	Project management	67	25	4	2	2	91	4	48
2018	Communications or public affairs	49	32	6	0	13	81	13	16
2018	Administration and operations	43	31	19	4	2	74	7	43
2018	Human resources	62	38	0	0	0	100	0	11
2018	Financial management	70	26	4	0	0	96	0	27
2018	Information technology	62	31	6	0	0	94	0	16
2018	Policy	49	32	16	2	0	82	2	45
2018	Project management	49	46	2	2	0	95	2	44
2018	None of the above	49	51	0	0	0	100	0	10
2017	Communications or public affairs	44	37	19	0	0	81	0	21
2017	Administration and operations	39	44	9	5	3	83	8	60
2017	Human resources	77	16	7	0	0	93	0	13
2017	Financial management	64	36	0	0	0	100	0	25
2017	Information technology	65	23	0	12	0	88	12	17
2017	Policy	56	29	7	6	2	85	8	47
2017	Project management	42	45	7	2	4	87	6	47
2017	None of the above	49	38	6	6	0	87	6	16
2014	Communications or public affairs	40	45	5	5	5	85	10	20
2014	Administration and operations	54	32	5	5	4	86	9	79
2014	Human resources	58	29	7	7	0	87	7	14
2014	Financial management	78	19	0	3	0	97	3	32
2014	Information technology	50	38	6	6	0	87	6	16
2014	Other services to the public	36	30	8	21	4	66	25	22
2014	None of the above	27	43	13	10	6	71	17	48

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	41	24	0	0	0	0	76	0	17
2019	Administration and operations	27	48	17	5	2	0	0	76	8	49
2019	Human resources	31	47	22	0	0	0	0	78	0	13
2019	Financial management	69	13	9	8	0	0	0	83	8	22
2019	Information technology	35	35	24	6	0	0	0	71	6	17
2019	Policy	24	47	16	8	2	2	0	74	10	47
2019	Project management	48	35	15	0	2	0	0	83	2	46
2018	Communications or public affairs	46	24	24	6	0	0	0	70	6	17
2018	Administration and operations	40	36	13	8	2	0	0	77	10	45
2018	Human resources	63	27	9	0	0	0	0	91	0	11
2018	Financial management	56	40	4	0	0	0	0	96	0	27
2018	Information technology	60	27	7	7	0	0	0	87	7	15
2018	Policy	29	34	24	11	2	0	0	63	13	45
2018	Project management	35	36	22	5	2	0	0	71	7	44
2018	None of the above	10	43	20	28	0	0	0	53	28	10
2017	Communications or public affairs	58	14	23	0	5	0	0	72	5	21
2017	Administration and operations	27	58	14	0	1	0	0	85	1	62
2017	Human resources	56	22	22	0	0	0	0	78	0	13
2017	Financial management	72	24	0	0	4	0	0	96	4	25
2017	Information technology	24	59	6	6	6	0	0	83	12	17
2017	Policy	27	40	21	8	4	0	0	67	12	46
2017	Project management	35	43	14	8	0	0	0	77	8	47
2017	None of the above	22	55	5	6	13	0	0	76	18	16
2014	Communications or public affairs	35	35	25	0	5	0	0	70	5	20
2014	Administration and operations	41	35	15	6	1	0	1	77	8	79
2014	Human resources	49	36	0	15	0	0	0	85	15	14
2014	Financial management	43	38	13	6	0	0	0	81	6	32
2014	Information technology	6	50	31	13	0	0	0	56	13	16
2014	Other services to the public	41	46	4	4	4	0	0	87	8	22
2014	None of the above	25	40	19	12	2	0	2	67	14	48

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	18	42	23	18	0	0	41	18	17
2019	Administration and operations	2	22	45	20	11	0	0	30	24	49
2019	Human resources	0	23	62	8	8	0	0	15	23	13
2019	Financial management	4	17	42	18	18	0	0	36	22	22
2019	Information technology	18	6	65	6	6	0	0	12	24	17
2019	Policy	2	13	42	28	13	2	0	42	15	47
2019	Project management	23	19	29	25	4	0	0	29	42	48
2018	Communications or public affairs	6	24	36	17	18	0	0	35	30	17
2018	Administration and operations	6	22	26	20	18	2	5	42	31	45
2018	Human resources	0	0	46	28	26	0	0	54	0	11
2018	Financial management	3	15	45	27	10	0	0	37	18	27
2018	Information technology	19	37	19	19	6	0	0	25	56	16
2018	Policy	14	15	49	14	7	0	0	21	30	44
2018	Project management	14	28	28	24	7	0	0	30	42	43
2018	None of the above	10	12	51	28	0	0	0	28	22	10
2017	Communications or public affairs	0	15	56	19	10	0	0	29	15	20
2017	Administration and operations	12	19	38	19	10	0	2	30	32	62
2017	Human resources	0	22	48	0	29	0	0	29	22	13
2017	Financial management	4	26	39	15	16	0	0	30	30	25
2017	Information technology	12	12	36	29	12	0	0	41	23	17
2017	Policy	14	19	36	22	7	0	3	29	33	47
2017	Project management	15	28	36	13	5	2	2	18	44	47
2017	None of the above	19	12	40	21	8	0	0	29	31	16
2014	Communications or public affairs	0	20	50	30	0	0	0	30	20	20
2014	Administration and operations	9	22	44	15	9	0	1	24	31	79
2014	Human resources	7	14	43	21	15	0	0	36	21	14
2014	Financial management	12	9	41	16	16	3	3	33	23	32
2014	Information technology	19	25	44	12	0	0	0	12	44	16
2014	Other services to the public	34	17	37	4	8	0	0	13	51	22
2014	None of the above	11	33	33	15	6	0	2	21	44	48

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	6	6	37	51	0	0	88	6	16
2019	Administration and operations	0	2	27	38	32	2	0	71	2	49
2019	Human resources	0	0	15	23	61	0	0	85	0	13
2019	Financial management	0	9	13	32	46	0	0	78	9	22
2019	Information technology	12	6	12	47	18	0	6	69	19	17
2019	Policy	0	2	14	39	40	2	2	83	2	47
2019	Project management	2	10	21	29	35	2	0	66	13	48
2018	Communications or public affairs	6	19	6	25	38	0	5	67	27	16
2018	Administration and operations	2	6	25	30	26	0	10	63	10	45
2018	Human resources	0	0	18	28	54	0	0	82	0	11
2018	Financial management	0	7	15	33	45	0	0	78	7	27
2018	Information technology	7	7	13	20	54	0	0	74	13	15
2018	Policy	5	6	24	32	30	2	0	64	11	45
2018	Project management	0	15	24	34	28	0	0	62	15	42
2018	None of the above	0	31	31	28	10	0	0	37	31	10
2017	Communications or public affairs	0	14	23	32	30	0	0	63	14	21
2017	Administration and operations	10	1	30	26	31	0	1	58	12	62
2017	Human resources	0	0	30	22	47	0	0	70	0	13
2017	Financial management	0	4	28	36	23	4	5	65	5	25
2017	Information technology	0	6	12	47	35	0	0	83	6	17
2017	Policy	0	24	34	20	15	0	7	37	26	47
2017	Project management	4	19	27	23	25	2	0	49	24	47
2017	None of the above	13	6	29	26	20	6	0	49	20	16
2014	Communications or public affairs	15	10	35	15	20	5	0	37	26	20
2014	Administration and operations	1	13	31	34	18	1	1	53	14	79
2014	Human resources	0	22	8	35	35	0	0	70	22	14
2014	Financial management	3	12	16	44	15	3	6	65	17	32
2014	Information technology	6	6	25	38	12	6	6	57	14	16
2014	Other services to the public	22	18	29	22	9	0	0	31	40	21
2014	None of the above	13	13	32	23	13	2	4	39	27	47

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	26	51	5	19	0	0	24	26	16
2019	Administration and operations	16	25	29	19	11	0	0	30	41	49
2019	Human resources	15	15	15	32	22	0	0	54	31	13
2019	Financial management	0	18	23	26	32	0	0	59	18	22
2019	Information technology	18	6	47	6	24	0	0	29	24	17
2019	Policy	7	17	32	26	18	0	0	44	23	47
2019	Project management	25	29	29	12	4	0	0	17	55	48
2018	Communications or public affairs	13	25	32	6	24	0	0	30	38	16
2018	Administration and operations	11	20	36	13	14	2	5	28	33	45
2018	Human resources	0	30	29	20	20	0	0	40	30	10
2018	Financial management	3	19	35	27	15	0	0	42	23	26
2018	Information technology	0	0	49	25	26	0	0	51	0	16
2018	Policy	11	13	46	26	4	0	0	30	24	45
2018	Project management	21	32	33	9	5	0	0	14	53	43
2018	None of the above	12	20	59	10	0	0	0	10	31	10
2017	Communications or public affairs	9	30	46	5	10	0	0	14	39	21
2017	Administration and operations	15	34	24	12	15	0	0	27	48	62
2017	Human resources	7	7	15	27	44	0	0	71	15	13
2017	Financial management	13	13	40	19	15	0	0	34	26	25
2017	Information technology	12	17	30	29	12	0	0	41	29	17
2017	Policy	11	30	24	23	8	2	3	32	42	47
2017	Project management	27	34	27	8	3	0	0	11	62	47
2017	None of the above	27	13	14	38	8	0	0	46	40	15
2014	Communications or public affairs	10	15	45	25	5	0	0	30	25	20
2014	Administration and operations	24	24	28	12	10	0	1	23	49	79
2014	Human resources	22	15	29	21	7	0	8	29	40	14
2014	Financial management	6	25	25	31	6	3	3	40	33	32
2014	Information technology	19	6	19	19	19	6	13	46	31	16
2014	Other services to the public	46	13	32	4	0	4	0	4	62	22
2014	None of the above	19	28	29	16	4	0	4	22	48	48

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	12	6	52	31	0	0	0	31	18	17
2019	Administration and operations	6	21	34	24	13	0	2	38	27	49
2019	Human resources	0	0	30	55	15	0	0	70	0	13
2019	Financial management	0	8	31	28	33	0	0	60	8	22
2019	Information technology	24	6	35	18	18	0	0	35	29	17
2019	Policy	2	19	35	29	12	2	0	42	22	47
2019	Project management	13	17	43	21	6	0	0	27	29	48
2018	Communications or public affairs	6	19	43	26	6	0	0	32	25	16
2018	Administration and operations	4	9	36	29	16	0	5	48	14	44
2018	Human resources	0	0	46	9	45	0	0	54	0	11
2018	Financial management	0	0	37	47	16	0	0	63	0	26
2018	Information technology	0	6	37	44	13	0	0	57	6	16
2018	Policy	5	18	51	16	11	0	0	27	23	45
2018	Project management	14	16	46	22	3	0	0	24	30	43
2018	None of the above	0	31	50	18	0	0	0	18	31	10
2017	Communications or public affairs	0	30	47	19	5	0	0	23	30	21
2017	Administration and operations	6	21	36	27	10	0	0	38	27	62
2017	Human resources	0	16	37	22	25	0	0	47	16	13
2017	Financial management	8	0	36	27	29	0	0	56	8	25
2017	Information technology	6	12	42	23	18	0	0	41	17	17
2017	Policy	14	18	40	19	8	0	0	28	32	47
2017	Project management	13	11	50	19	8	0	0	27	23	47
2017	None of the above	13	19	35	18	15	0	0	34	32	16
2014	Communications or public affairs	15	15	30	35	5	0	0	40	30	20
2014	Administration and operations	7	20	39	23	10	0	1	33	27	79
2014	Human resources	0	7	58	14	21	0	0	35	7	14
2014	Financial management	0	16	38	28	12	3	3	43	17	32
2014	Information technology	19	13	44	6	19	0	0	25	31	16
2014	Other services to the public	18	18	44	14	5	0	0	19	37	20
2014	None of the above	6	31	50	8	4	0	0	12	37	48

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	12	28	24	12	6	0	39	31	17
2019	Administration and operations	8	14	40	25	9	2	2	35	23	49
2019	Human resources	15	22	23	8	32	0	0	39	37	13
2019	Financial management	4	17	32	27	19	0	0	46	22	22
2019	Information technology	6	6	76	0	12	0	0	12	12	17
2019	Policy	0	15	23	36	22	2	2	61	15	47
2019	Project management	15	14	25	27	17	2	0	45	30	48
2018	Communications or public affairs	13	19	38	6	13	0	11	21	36	16
2018	Administration and operations	9	18	40	13	11	0	10	26	29	45
2018	Human resources	19	36	9	9	26	0	0	35	55	11
2018	Financial management	0	7	33	34	26	0	0	60	7	27
2018	Information technology	12	12	43	13	19	0	0	32	25	16
2018	Policy	9	24	31	20	16	0	0	36	33	45
2018	Project management	14	21	30	26	9	0	0	35	35	43
2018	None of the above	0	41	20	39	0	0	0	39	41	10
2017	Communications or public affairs	5	15	44	15	22	0	0	37	20	20
2017	Administration and operations	8	29	38	16	9	0	0	25	36	62
2017	Human resources	31	22	22	7	18	0	0	25	53	13
2017	Financial management	8	24	27	11	29	0	0	41	33	25
2017	Information technology	17	17	36	17	12	0	0	30	35	17
2017	Policy	6	30	26	26	2	0	10	31	40	47
2017	Project management	15	23	23	23	10	4	2	35	40	47
2017	None of the above	20	13	46	0	22	0	0	22	32	16
2014	Communications or public affairs	15	45	25	10	0	0	5	11	63	20
2014	Administration and operations	20	28	34	8	9	0	1	16	49	79
2014	Human resources	27	31	15	27	0	0	0	27	58	14
2014	Financial management	16	22	31	22	3	3	3	27	40	32
2014	Information technology	19	25	44	6	6	0	0	12	44	16
2014	Other services to the public	30	21	24	13	4	8	0	18	55	22
2014	None of the above	21	33	33	11	2	0	0	13	54	48

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	6	18	47	24	0	0	70	12	17
2019	Administration and operations	2	11	22	32	26	7	0	62	14	47
2019	Human resources	0	0	8	61	32	0	0	92	0	13
2019	Financial management	4	9	22	31	28	0	5	63	14	22
2019	Information technology	0	6	24	29	35	6	0	69	6	17
2019	Policy	0	4	34	25	33	2	2	60	5	47
2019	Project management	0	4	25	34	33	4	0	70	4	48
2018	Communications or public affairs	6	19	32	19	19	0	5	40	27	16
2018	Administration and operations	5	18	20	36	16	0	5	55	24	45
2018	Human resources	0	0	10	55	35	0	0	90	0	11
2018	Financial management	0	8	37	22	34	0	0	56	8	27
2018	Information technology	0	6	37	13	44	0	0	57	6	16
2018	Policy	2	11	21	40	21	2	2	64	14	45
2018	Project management	5	0	17	51	22	5	0	77	5	41
2018	None of the above	0	22	20	28	31	0	0	59	22	10
2017	Communications or public affairs	0	5	28	37	26	5	0	66	5	21
2017	Administration and operations	5	16	22	32	19	1	3	54	23	62
2017	Human resources	0	0	7	38	55	0	0	93	0	13
2017	Financial management	4	0	19	47	25	4	0	75	5	25
2017	Information technology	0	6	12	42	30	0	12	80	7	17
2017	Policy	2	10	29	38	12	3	5	54	14	47
2017	Project management	4	8	17	50	20	0	0	70	13	46
2017	None of the above	0	18	13	42	27	0	0	69	18	16
2014	Communications or public affairs	10	20	40	25	0	0	5	26	32	20
2014	Administration and operations	3	10	23	42	18	0	5	63	13	79
2014	Human resources	0	15	29	28	21	0	7	53	16	14
2014	Financial management	3	10	37	25	9	9	6	41	15	32
2014	Information technology	0	13	6	31	31	6	13	77	15	16
2014	Other services to the public	13	4	38	18	18	0	9	39	19	21
2014	None of the above	6	13	34	27	13	2	6	43	20	48

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	6	12	6	41	30	6	0	75	19	17
2019	Administration and operations	13	14	33	30	9	2	0	39	27	49
2019	Human resources	8	23	15	31	23	0	0	54	31	13
2019	Financial management	0	5	38	27	30	0	0	57	5	21
2019	Information technology	0	13	44	31	12	0	0	44	13	16
2019	Policy	0	15	35	23	24	0	2	49	15	47
2019	Project management	15	19	37	19	8	2	0	28	34	48
2018	Communications or public affairs	13	13	44	0	30	0	0	30	25	16
2018	Administration and operations	4	13	45	26	7	0	5	35	19	45
2018	Human resources	19	28	27	0	26	0	0	26	47	11
2018	Financial management	0	19	37	30	15	0	0	45	19	27
2018	Information technology	0	0	63	25	13	0	0	37	0	16
2018	Policy	2	8	51	22	14	0	2	37	11	45
2018	Project management	14	32	37	7	10	0	0	17	46	43
2018	None of the above	22	20	29	18	12	0	0	30	41	10
2017	Communications or public affairs	0	28	49	14	5	5	0	19	29	21
2017	Administration and operations	7	35	28	15	13	1	1	28	43	62
2017	Human resources	16	22	22	8	33	0	0	40	38	13
2017	Financial management	9	4	27	35	25	0	0	61	13	25
2017	Information technology	12	0	40	29	12	7	0	44	12	17
2017	Policy	12	23	38	14	6	2	5	21	38	47
2017	Project management	22	27	36	13	3	0	0	15	49	47
2017	None of the above	25	0	56	6	13	0	0	19	25	16
2014	Communications or public affairs	15	10	45	15	5	5	5	22	28	20
2014	Administration and operations	17	32	29	14	6	0	2	21	50	79
2014	Human resources	7	8	50	22	13	0	0	35	15	14
2014	Financial management	3	19	44	19	9	3	3	30	23	32
2014	Information technology	13	19	25	25	13	0	6	40	33	16
2014	Other services to the public	34	21	37	0	8	0	0	8	55	22
2014	None of the above	19	27	35	15	2	0	2	17	47	48

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	6	36	28	29	0	58	6	17
2019	Administration and operations	0	8	29	33	29	0	63	8	49
2019	Human resources	15	0	24	15	45	0	61	15	13
2019	Financial management	0	0	34	37	30	0	66	0	21
2019	Information technology	6	0	12	65	18	0	82	6	17
2019	Policy	0	4	21	39	34	2	74	5	47
2019	Project management	4	4	36	45	11	0	56	9	47

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	94	6	0	0	0	0	0	100	0	17
2019	Administration and operations	74	18	2	0	0	0	6	98	0	49
2019	Human resources	92	0	8	0	0	0	0	92	0	13
2019	Financial management	86	5	0	0	0	0	10	100	0	22
2019	Information technology	82	6	6	0	0	0	6	94	0	17
2019	Policy	76	4	11	0	2	2	4	86	2	47
2019	Project management	73	13	2	4	0	0	8	93	5	48
2017	Communications or public affairs	81	14	5	0	0	0	0	95	0	21
2017	Administration and operations	68	20	0	6	3	0	3	90	10	62
2017	Human resources	92	0	0	0	8	0	0	92	8	13
2017	Financial management	71	13	4	0	0	0	12	96	0	25
2017	Information technology	83	12	0	0	6	0	0	94	6	17
2017	Policy	78	9	0	2	5	0	6	93	7	46
2017	Project management	76	8	0	2	0	0	13	98	2	47
2017	None of the above	81	0	13	0	6	0	0	81	6	16
2014	Communications or public affairs	65	20	10	0	0	5	0	89	0	20
2014	Administration and operations	75	2	5	4	3	0	11	87	7	79
2014	Human resources	65	7	20	8	0	0	0	72	8	14
2014	Financial management	75	12	0	0	3	0	9	96	4	32
2014	Information technology	81	0	6	6	0	0	6	87	7	16
2014	Other services to the public	75	8	13	0	0	0	4	87	0	22
2014	None of the above	77	4	8	2	0	2	6	89	2	48

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	24	6	0	0	6	0	94	0	17
2019	Administration and operations	44	25	21	0	4	6	0	74	4	49
2019	Human resources	45	23	0	8	15	0	8	75	25	13
2019	Financial management	68	23	4	0	0	0	5	95	0	22
2019	Information technology	59	29	6	0	0	0	6	94	0	17
2019	Policy	43	20	19	0	2	9	7	74	2	46
2019	Project management	52	23	17	2	2	2	2	78	4	48
2018	Communications or public affairs	42	18	18	0	6	6	11	71	7	17
2018	Administration and operations	33	33	22	4	6	0	0	67	11	45
2018	Human resources	43	28	0	29	0	0	0	71	29	11
2018	Financial management	49	51	0	0	0	0	0	100	0	26
2018	Information technology	63	31	6	0	0	0	0	94	0	16
2018	Policy	44	26	11	5	2	7	5	80	8	45
2018	Project management	34	43	9	9	0	0	5	81	9	44
2018	None of the above	37	39	12	12	0	0	0	77	12	10
2017	Communications or public affairs	58	28	5	0	9	0	0	86	9	21
2017	Administration and operations	41	29	7	8	3	6	6	80	13	61
2017	Human resources	62	22	7	0	8	0	0	84	8	13
2017	Financial management	40	28	12	8	4	4	4	74	13	25
2017	Information technology	54	23	6	0	0	6	12	93	0	17
2017	Policy	56	20	11	2	4	5	2	82	7	46
2017	Project management	36	28	6	13	4	11	2	73	19	47
2017	None of the above	46	34	14	7	0	0	0	80	7	15
2014	Communications or public affairs	20	50	5	15	5	5	0	74	21	20
2014	Administration and operations	42	33	8	5	5	6	1	81	11	79
2014	Human resources	57	15	15	7	7	0	0	72	13	14
2014	Financial management	62	12	10	6	0	3	6	82	7	32
2014	Information technology	44	25	13	6	0	13	0	79	7	16
2014	Other services to the public	28	38	13	4	8	8	0	72	14	22
2014	None of the above	37	40	12	6	0	0	4	81	6	48

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	30	6	0	0	0	0	94	0	17
2019	Administration and operations	52	35	4	4	2	2	0	89	6	49
2019	Human resources	77	0	15	8	0	0	0	77	8	13
2019	Financial management	82	18	0	0	0	0	0	100	0	22
2019	Information technology	75	12	12	0	0	0	0	88	0	16
2019	Policy	48	43	4	2	2	0	0	91	4	47
2019	Project management	66	21	4	4	4	0	0	88	8	48
2018	Communications or public affairs	70	18	0	12	0	0	0	88	12	17
2018	Administration and operations	34	32	22	9	2	0	0	66	11	45
2018	Human resources	48	31	10	0	11	0	0	79	11	10
2018	Financial management	69	27	0	3	0	0	0	97	3	26
2018	Information technology	94	0	6	0	0	0	0	94	0	16
2018	Policy	67	22	2	7	2	0	0	89	9	45
2018	Project management	48	34	9	7	2	0	0	82	9	44
2018	None of the above	49	20	10	22	0	0	0	69	22	10
2017	Communications or public affairs	77	19	0	5	0	0	0	95	5	21
2017	Administration and operations	45	34	9	9	3	0	0	78	13	62
2017	Human resources	77	15	0	0	8	0	0	92	8	13
2017	Financial management	60	32	0	8	0	0	0	92	8	25
2017	Information technology	77	17	6	0	0	0	0	94	0	17
2017	Policy	65	20	11	0	4	0	0	85	4	46
2017	Project management	53	32	0	13	2	0	0	85	15	47
2017	None of the above	61	32	0	7	0	0	0	93	7	16
2014	Communications or public affairs	45	20	10	10	10	5	0	68	21	20
2014	Administration and operations	60	23	7	6	3	1	0	83	9	79
2014	Human resources	72	7	8	7	7	0	0	79	13	14
2014	Financial management	87	0	3	6	3	0	0	87	10	32
2014	Information technology	69	19	0	13	0	0	0	87	13	16
2014	Other services to the public	54	13	4	13	17	0	0	66	30	22
2014	None of the above	52	27	8	8	2	0	2	81	10	48

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	0	100	0	17
2019	Administration and operations	61	33	2	4	0	0	94	4	49
2019	Human resources	61	24	0	15	0	0	85	15	13
2019	Financial management	91	9	0	0	0	0	100	0	22
2019	Information technology	71	29	0	0	0	0	100	0	17
2019	Policy	73	19	4	4	0	0	92	4	47
2019	Project management	76	15	2	6	0	0	92	6	47
2018	Communications or public affairs	64	36	0	0	0	0	100	0	17
2018	Administration and operations	53	36	7	4	0	0	89	4	45
2018	Human resources	62	19	0	9	10	0	81	19	11
2018	Financial management	81	19	0	0	0	0	100	0	26
2018	Information technology	88	6	6	0	0	0	94	0	16
2018	Policy	76	17	2	2	2	0	93	4	45
2018	Project management	71	25	5	0	0	0	95	0	44
2018	None of the above	50	38	12	0	0	0	88	0	10
2017	Communications or public affairs	72	19	0	9	0	0	91	9	21
2017	Administration and operations	58	35	4	1	1	0	93	3	62
2017	Human resources	62	15	7	7	8	0	77	16	13
2017	Financial management	76	19	0	0	4	0	96	4	25
2017	Information technology	77	23	0	0	0	0	100	0	17
2017	Policy	69	25	2	4	0	0	94	4	47
2017	Project management	56	31	4	9	0	0	87	9	45
2017	None of the above	71	29	0	0	0	0	100	0	16
2014	Communications or public affairs	55	35	5	0	5	0	90	5	20
2014	Administration and operations	62	32	1	4	1	0	94	5	79
2014	Human resources	42	58	0	0	0	0	100	0	14
2014	Financial management	84	16	0	0	0	0	100	0	32
2014	Information technology	75	19	6	0	0	0	94	0	16
2014	Other services to the public	49	34	8	0	8	0	83	8	22
2014	None of the above	50	34	10	2	2	2	86	4	48

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	6	6	0	0	94	0	17
2019	Administration and operations	57	35	4	4	0	92	4	49
2019	Human resources	53	39	8	0	0	92	0	13
2019	Financial management	81	15	5	0	0	95	0	21
2019	Information technology	65	35	0	0	0	100	0	17
2019	Policy	61	26	9	4	0	87	4	47
2019	Project management	75	15	6	4	0	90	4	48
2018	Communications or public affairs	58	42	0	0	0	100	0	17
2018	Administration and operations	39	43	7	6	5	82	11	45
2018	Human resources	71	19	0	0	10	90	10	11
2018	Financial management	71	29	0	0	0	100	0	25
2018	Information technology	75	25	0	0	0	100	0	16
2018	Policy	59	35	4	0	2	93	2	45
2018	Project management	64	32	5	0	0	95	0	44
2018	None of the above	59	30	12	0	0	88	0	10

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	24	0	0	0	0	6	100	0	17
2019	Administration and operations	57	39	0	2	0	0	2	98	2	49
2019	Human resources	68	24	8	0	0	0	0	92	0	13
2019	Financial management	69	18	4	5	5	0	0	87	10	22
2019	Information technology	76	18	0	0	0	6	0	100	0	17
2019	Policy	66	28	4	2	0	0	0	94	2	47
2019	Project management	72	19	4	4	0	0	0	91	4	47

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	30	0	6	0	0	94	6	17
2019	Administration and operations	53	31	6	8	2	0	84	10	49
2019	Human resources	68	32	0	0	0	0	100	0	13
2019	Financial management	69	27	0	0	5	0	95	5	22
2019	Information technology	56	31	12	0	0	0	88	0	16
2019	Policy	51	26	10	4	4	4	80	9	47
2019	Project management	58	27	4	6	4	0	85	11	48
2018	Communications or public affairs	62	38	0	0	0	0	100	0	16
2018	Administration and operations	50	28	20	2	0	0	78	2	45
2018	Human resources	81	19	0	0	0	0	100	0	11
2018	Financial management	71	29	0	0	0	0	100	0	27
2018	Information technology	67	33	0	0	0	0	100	0	15
2018	Policy	51	34	7	4	2	2	87	7	45
2018	Project management	53	36	7	5	0	0	88	5	43
2018	None of the above	50	50	0	0	0	0	100	0	10
2017	Communications or public affairs	58	28	5	10	0	0	86	10	21
2017	Administration and operations	50	36	3	6	1	3	89	8	62
2017	Human resources	77	23	0	0	0	0	100	0	13
2017	Financial management	64	20	4	13	0	0	84	13	25
2017	Information technology	58	30	6	0	6	0	88	6	17
2017	Policy	47	38	8	7	0	0	85	7	47
2017	Project management	53	30	2	13	2	0	83	15	47
2017	None of the above	29	40	12	19	0	0	69	19	16
2014	Communications or public affairs	55	25	10	0	10	0	80	10	20
2014	Administration and operations	61	29	5	2	1	1	91	4	79
2014	Human resources	57	43	0	0	0	0	100	0	14
2014	Financial management	68	22	6	3	0	0	90	3	32
2014	Information technology	50	38	6	6	0	0	87	6	16
2014	Other services to the public	37	38	13	8	4	0	74	13	22
2014	None of the above	42	42	12	0	4	0	84	4	48

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	68	26	6	0	0	0	0	94	0	16
2019	Administration and operations	65	27	4	2	2	0	0	92	4	49
2019	Human resources	66	34	0	0	0	0	0	100	0	12
2019	Financial management	78	17	0	0	5	0	0	95	5	22
2019	Information technology	53	35	6	6	0	0	0	88	6	17
2019	Policy	68	17	9	4	0	2	0	86	5	47
2019	Project management	68	19	2	7	4	0	0	87	11	47
2018	Communications or public affairs	66	27	7	0	0	0	0	93	0	15
2018	Administration and operations	56	31	11	0	0	2	0	89	0	45
2018	Human resources	81	19	0	0	0	0	0	100	0	11
2018	Financial management	78	18	4	0	0	0	0	96	0	27
2018	Information technology	73	27	0	0	0	0	0	100	0	15
2018	Policy	67	18	5	8	2	0	0	85	11	45
2018	Project management	65	21	7	5	0	2	0	88	5	43
2018	None of the above	60	28	0	12	0	0	0	88	12	10
2017	Communications or public affairs	70	21	5	5	0	0	0	90	5	21
2017	Administration and operations	57	30	3	7	1	0	3	89	8	62
2017	Human resources	84	16	0	0	0	0	0	100	0	13
2017	Financial management	64	24	4	9	0	0	0	87	9	25
2017	Information technology	60	29	12	0	0	0	0	88	0	17
2017	Policy	59	24	7	8	0	2	0	85	8	47
2017	Project management	58	28	8	4	2	0	0	85	6	47
2017	None of the above	49	38	6	6	0	0	0	87	6	16
2014	Communications or public affairs	45	30	10	0	10	5	0	79	11	20
2014	Administration and operations	56	35	5	0	1	0	3	94	1	79
2014	Human resources	80	13	7	0	0	0	0	93	0	14
2014	Financial management	81	6	3	3	3	3	0	90	7	32
2014	Information technology	44	44	6	0	0	6	0	93	0	16
2014	Other services to the public	37	21	13	21	8	0	0	58	30	22
2014	None of the above	56	29	8	4	0	2	0	87	4	48

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	70	18	6	0	0	0	6	94	0	17
2019	Administration and operations	51	29	10	6	2	0	2	82	8	49
2019	Human resources	68	32	0	0	0	0	0	100	0	13
2019	Financial management	73	22	0	0	5	0	0	95	5	22
2019	Information technology	71	24	0	6	0	0	0	94	6	17
2019	Policy	64	17	8	11	0	0	0	81	11	47
2019	Project management	62	21	7	7	4	0	0	83	11	47
2018	Communications or public affairs	56	38	6	0	0	0	0	94	0	16
2018	Administration and operations	47	36	18	0	0	0	0	82	0	45
2018	Human resources	71	19	0	10	0	0	0	90	10	11
2018	Financial management	78	18	4	0	0	0	0	96	0	27
2018	Information technology	80	20	0	0	0	0	0	100	0	15
2018	Policy	56	32	5	4	2	0	0	89	7	44
2018	Project management	63	28	7	2	0	0	0	91	2	43
2018	None of the above	29	49	12	10	0	0	0	78	10	10
2017	Communications or public affairs	67	19	5	9	0	0	0	86	9	21
2017	Administration and operations	46	33	8	5	1	4	3	85	7	62
2017	Human resources	81	19	0	0	0	0	0	100	0	13
2017	Financial management	68	16	4	8	4	0	0	84	13	25
2017	Information technology	53	30	12	6	0	0	0	83	6	17
2017	Policy	54	35	5	7	0	0	0	89	7	47
2017	Project management	53	30	4	8	4	0	0	83	13	47
2017	None of the above	63	24	6	6	0	0	0	88	6	16
2014	Communications or public affairs	55	30	5	0	10	0	0	85	10	20
2014	Administration and operations	68	25	2	1	2	0	0	94	4	79
2014	Human resources	57	36	7	0	0	0	0	93	0	14
2014	Financial management	78	16	0	6	0	0	0	94	6	32
2014	Information technology	56	37	0	6	0	0	0	94	6	16
2014	Other services to the public	32	38	8	13	8	0	0	70	21	22
2014	None of the above	48	35	6	6	4	0	0	84	10	48

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	100	0	0	0	0	0	0	100	0	17
2019	Administration and operations	84	8	4	0	0	0	4	96	0	49
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	81	5	0	0	5	0	10	95	5	22
2019	Information technology	88	6	0	0	0	0	6	100	0	17
2019	Policy	81	2	7	0	0	2	9	93	0	47
2019	Project management	83	9	0	2	0	0	6	98	2	48
2017	Communications or public affairs	77	19	5	0	0	0	0	95	0	21
2017	Administration and operations	78	9	0	3	2	0	7	95	5	61
2017	Human resources	100	0	0	0	0	0	0	100	0	13
2017	Financial management	80	0	4	0	4	0	12	91	5	25
2017	Information technology	83	6	6	0	6	0	0	88	6	17
2017	Policy	78	9	2	0	3	0	8	95	3	47
2017	Project management	81	6	0	2	0	0	11	98	2	47
2017	None of the above	87	6	0	0	6	0	0	94	6	16
2014	Communications or public affairs	65	20	5	5	0	5	0	89	5	20
2014	Administration and operations	74	5	3	1	6	0	11	89	8	79
2014	Human resources	65	0	7	8	7	0	14	75	17	14
2014	Financial management	72	10	3	3	3	0	9	90	7	32
2014	Information technology	81	0	6	6	0	0	6	87	7	16
2014	Other services to the public	79	8	4	0	0	0	8	95	0	22
2014	None of the above	79	8	6	0	0	0	6	93	0	48

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	24	0	6	6	6	5	87	13	17
2019	Administration and operations	70	24	4	2	0	0	0	94	2	49
2019	Human resources	100	0	0	0	0	0	0	100	0	13
2019	Financial management	85	5	5	0	5	0	0	90	5	21
2019	Information technology	71	18	0	0	0	6	6	100	0	17
2019	Policy	68	21	4	2	2	0	2	91	4	47
2019	Project management	77	15	4	2	2	0	0	92	4	48
2017	Communications or public affairs	49	19	9	14	5	5	0	71	20	21
2017	Administration and operations	55	22	5	8	3	2	4	82	12	62
2017	Human resources	77	16	0	0	7	0	0	93	7	13
2017	Financial management	67	26	4	0	0	0	4	96	0	25
2017	Information technology	83	12	0	0	0	0	6	100	0	17
2017	Policy	54	36	2	4	0	4	0	93	5	46
2017	Project management	47	28	6	8	6	2	3	78	15	47
2017	None of the above	64	18	6	6	0	0	6	87	7	16
2014	Communications or public affairs	25	30	15	15	5	0	10	61	22	20
2014	Administration and operations	62	13	5	6	4	5	5	83	11	79
2014	Human resources	28	27	24	14	7	0	0	56	21	14
2014	Financial management	75	12	6	0	3	0	3	90	3	32
2014	Information technology	62	38	0	0	0	0	0	100	0	16
2014	Other services to the public	42	18	9	4	22	0	4	63	28	21
2014	None of the above	44	29	2	2	8	4	10	86	12	48

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	12	0	0	0	0	0	100	0	17
2019	Administration and operations	60	24	12	0	2	2	0	86	2	49
2019	Human resources	85	8	8	0	0	0	0	92	0	13
2019	Financial management	78	17	0	0	5	0	0	95	5	22
2019	Information technology	65	29	6	0	0	0	0	94	0	17
2019	Policy	73	19	2	6	0	0	0	92	6	47
2019	Project management	81	8	6	2	2	0	0	89	4	48
2018	Communications or public affairs	81	19	0	0	0	0	0	100	0	16
2018	Administration and operations	63	24	9	4	0	0	0	87	4	45
2018	Human resources	91	9	0	0	0	0	0	100	0	11
2018	Financial management	82	14	4	0	0	0	0	96	0	27
2018	Information technology	93	7	0	0	0	0	0	100	0	15
2018	Policy	76	13	4	4	2	0	0	89	6	45
2018	Project management	61	23	11	2	0	2	0	86	2	43
2018	None of the above	41	38	22	0	0	0	0	78	0	10
2017	Communications or public affairs	72	19	0	0	10	0	0	90	10	21
2017	Administration and operations	65	21	8	1	0	2	3	90	2	62
2017	Human resources	92	8	0	0	0	0	0	100	0	13
2017	Financial management	75	16	4	0	4	0	0	92	4	25
2017	Information technology	77	17	6	0	0	0	0	94	0	17
2017	Policy	61	24	6	4	2	2	0	88	6	47
2017	Project management	53	32	4	4	4	2	0	87	9	47
2017	None of the above	68	19	0	13	0	0	0	87	13	15

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	24	6	6	0	0	88	6	17
2019	Administration and operations	61	31	4	2	2	0	92	4	48
2019	Human resources	85	8	8	0	0	0	92	0	13
2019	Financial management	87	5	4	0	5	0	91	5	22
2019	Information technology	71	18	12	0	0	0	88	0	17
2019	Policy	69	20	6	2	2	0	90	4	46
2019	Project management	69	19	4	4	4	0	87	9	48
2018	Communications or public affairs	68	25	0	6	0	0	94	6	16
2018	Administration and operations	60	32	7	2	0	0	91	2	44
2018	Human resources	81	19	0	0	0	0	100	0	11
2018	Financial management	85	11	4	0	0	0	96	0	27
2018	Information technology	74	26	0	0	0	0	100	0	15
2018	Policy	65	19	9	4	2	0	85	6	45
2018	Project management	62	31	2	5	0	0	93	5	42
2018	None of the above	49	39	0	12	0	0	88	12	10
2017	Communications or public affairs	63	23	5	5	5	0	86	10	21
2017	Administration and operations	60	25	8	3	1	3	87	5	62
2017	Human resources	92	8	0	0	0	0	100	0	13
2017	Financial management	75	13	8	0	4	0	88	4	25
2017	Information technology	77	12	12	0	0	0	88	0	17
2017	Policy	57	28	7	9	0	0	85	9	47
2017	Project management	54	22	11	9	4	0	76	13	46
2017	None of the above	53	34	0	13	0	0	87	13	16
2014	Communications or public affairs	45	25	15	15	0	0	70	15	20
2014	Administration and operations	70	19	6	2	3	0	89	5	79
2014	Human resources	64	36	0	0	0	0	100	0	14
2014	Financial management	81	9	6	3	0	0	90	3	32
2014	Information technology	56	38	0	6	0	0	94	6	16
2014	Other services to the public	43	13	18	13	13	0	56	26	21
2014	None of the above	52	33	4	10	0	0	85	10	48

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	21	79	0	100	0	14
2019	Financial management	66	25	8	92	8	12
2019	Policy	44	39	16	84	16	12

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	76	24	0	0	0	0	0	100	0	17
2019	Administration and operations	51	34	4	10	0	0	0	86	10	49
2019	Human resources	30	46	15	8	0	0	0	77	8	13
2019	Financial management	69	31	0	0	0	0	0	100	0	22
2019	Information technology	47	29	12	12	0	0	0	76	12	17
2019	Policy	60	31	4	4	0	0	0	91	4	47
2019	Project management	58	25	11	0	4	2	0	85	4	48
2018	Communications or public affairs	52	30	12	6	0	0	0	82	6	17
2018	Administration and operations	32	42	20	4	2	0	0	73	6	45
2018	Human resources	25	47	9	19	0	0	0	71	19	11
2018	Financial management	56	37	3	4	0	0	0	93	4	27
2018	Information technology	69	31	0	0	0	0	0	100	0	16
2018	Policy	50	41	4	2	2	0	0	91	4	45
2018	Project management	52	34	9	5	0	0	0	86	5	44
2018	None of the above	49	29	22	0	0	0	0	78	0	10
2017	Communications or public affairs	49	28	9	5	0	9	0	84	5	21
2017	Administration and operations	37	35	14	9	1	3	0	74	11	62
2017	Human resources	33	44	0	16	7	0	0	77	23	13
2017	Financial management	52	35	4	9	0	0	0	87	9	25
2017	Information technology	42	46	6	6	0	0	0	88	6	17
2017	Policy	45	36	6	4	2	7	0	87	7	47
2017	Project management	37	44	11	9	0	0	0	81	9	46
2017	None of the above	27	62	6	6	0	0	0	88	6	16
2014	Communications or public affairs	40	25	5	15	10	5	0	69	26	20
2014	Administration and operations	43	38	6	8	4	1	0	82	12	79
2014	Human resources	21	64	8	7	0	0	0	85	7	14
2014	Financial management	41	37	6	3	6	3	3	83	10	32
2014	Information technology	62	19	13	0	6	0	0	81	6	16
2014	Other services to the public	24	42	17	8	4	4	0	69	13	22
2014	None of the above	25	33	10	27	2	2	0	60	30	48

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	75	25	0	0	0	0	0	100	0	16
2019	Administration and operations	43	47	4	6	0	0	0	90	6	49
2019	Human resources	54	39	8	0	0	0	0	92	0	13
2019	Financial management	68	32	0	0	0	0	0	100	0	22
2019	Information technology	53	24	6	12	6	0	0	76	18	17
2019	Policy	58	29	11	0	2	0	0	87	2	47
2019	Project management	56	32	6	4	2	0	0	87	6	48
2018	Communications or public affairs	40	48	6	6	0	0	0	88	6	17
2018	Administration and operations	35	43	7	15	0	0	0	78	15	45
2018	Human resources	43	28	29	0	0	0	0	71	0	11
2018	Financial management	56	33	7	4	0	0	0	89	4	27
2018	Information technology	70	30	0	0	0	0	0	100	0	16
2018	Policy	56	30	11	0	2	0	0	87	2	45
2018	Project management	45	35	9	11	0	0	0	80	11	44
2018	None of the above	28	41	22	10	0	0	0	69	10	10
2017	Communications or public affairs	58	28	9	5	0	0	0	86	5	21
2017	Administration and operations	42	39	9	6	3	0	0	81	9	62
2017	Human resources	40	45	7	7	0	0	0	85	7	13
2017	Financial management	51	31	4	13	0	0	0	82	13	25
2017	Information technology	54	29	12	0	6	0	0	83	6	17
2017	Policy	47	35	6	4	6	2	0	83	11	47
2017	Project management	32	44	9	15	0	0	0	76	15	46
2017	None of the above	51	30	13	6	0	0	0	81	6	16
2014	Communications or public affairs	30	40	15	5	10	0	0	70	15	20
2014	Administration and operations	38	34	13	9	5	1	0	73	14	79
2014	Human resources	35	58	7	0	0	0	0	93	0	14
2014	Financial management	44	40	6	3	3	0	3	87	7	32
2014	Information technology	56	31	13	0	0	0	0	87	0	16
2014	Other services to the public	28	26	13	25	8	0	0	54	34	22
2014	None of the above	16	38	18	21	6	0	0	54	27	48

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	64	36	0	0	0	0	0	100	0	17
2019	Administration and operations	35	47	14	4	0	0	0	82	4	49
2019	Human resources	54	46	0	0	0	0	0	100	0	11
2019	Financial management	59	41	0	0	0	0	0	100	0	22
2019	Information technology	29	47	6	12	6	0	0	76	18	17
2019	Policy	38	49	9	4	0	0	0	87	4	47
2019	Project management	33	37	15	6	9	0	0	71	15	48
2018	Communications or public affairs	28	48	6	12	0	6	0	81	13	17
2018	Administration and operations	23	44	2	20	4	7	0	72	26	45
2018	Human resources	34	47	19	0	0	0	0	81	0	11
2018	Financial management	56	22	0	22	0	0	0	78	22	27
2018	Information technology	44	38	6	12	0	0	0	82	12	16
2018	Policy	32	39	11	6	4	2	5	76	12	45
2018	Project management	21	41	12	19	5	2	0	63	24	42
2018	None of the above	28	29	33	0	10	0	0	57	10	10
2017	Communications or public affairs	49	19	9	14	0	9	0	74	16	21
2017	Administration and operations	27	34	14	16	3	6	0	65	20	61
2017	Human resources	33	37	15	16	0	0	0	70	16	13
2017	Financial management	23	53	4	13	4	4	0	78	18	25
2017	Information technology	41	42	12	0	6	0	0	83	6	17
2017	Policy	29	41	11	8	8	3	0	72	17	47
2017	Project management	13	40	13	24	9	2	0	53	33	46
2017	None of the above	36	13	12	13	20	7	0	52	35	15
2014	Communications or public affairs	15	55	10	10	10	0	0	70	20	20
2014	Administration and operations	28	37	13	19	3	1	0	65	22	79
2014	Human resources	15	44	20	14	0	7	0	64	15	14
2014	Financial management	34	37	16	3	3	3	3	76	7	32
2014	Information technology	31	37	13	13	0	6	0	73	13	16
2014	Other services to the public	28	13	25	17	13	4	0	43	31	22
2014	None of the above	16	38	8	23	12	2	0	55	36	48

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	69	31	0	0	0	0	0	100	0	17
2019	Administration and operations	25	49	8	16	2	0	0	73	18	49
2019	Human resources	37	47	8	8	0	0	0	85	8	13
2019	Financial management	54	46	0	0	0	0	0	100	0	22
2019	Information technology	29	53	0	12	6	0	0	82	18	17
2019	Policy	23	43	16	16	2	0	0	66	18	47
2019	Project management	31	44	4	17	4	0	0	75	21	48
2018	Communications or public affairs	34	48	0	18	0	0	0	82	18	17
2018	Administration and operations	29	41	11	9	4	7	0	75	14	45
2018	Human resources	34	47	9	0	10	0	0	81	10	11
2018	Financial management	56	33	4	7	0	0	0	89	7	27
2018	Information technology	44	44	0	12	0	0	0	88	12	16
2018	Policy	38	38	13	9	2	0	0	76	11	45
2018	Project management	13	62	7	18	0	0	0	75	18	44
2018	None of the above	19	38	10	33	0	0	0	57	33	10
2017	Communications or public affairs	37	28	10	21	0	5	0	68	22	21
2017	Administration and operations	32	32	16	11	4	3	1	67	16	61
2017	Human resources	40	22	7	15	16	0	0	62	30	13
2017	Financial management	40	35	4	17	0	4	0	78	18	25
2017	Information technology	30	42	17	6	6	0	0	71	12	17
2017	Policy	21	42	20	13	2	3	0	64	15	47
2017	Project management	11	56	13	6	13	0	0	67	19	46
2017	None of the above	27	49	0	12	13	0	0	75	25	16
2014	Communications or public affairs	25	40	25	0	10	0	0	65	10	20
2014	Administration and operations	28	38	15	14	4	1	0	66	18	79
2014	Human resources	21	51	7	7	13	0	0	73	21	14
2014	Financial management	44	47	0	0	3	3	3	97	3	32
2014	Information technology	19	50	25	0	6	0	0	69	6	16
2014	Other services to the public	32	25	17	17	8	0	0	58	25	22
2014	None of the above	10	48	9	25	8	0	0	58	33	48

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	22	18	12	0	6	0	69	13	17
2019	Administration and operations	21	36	22	6	0	11	4	67	8	49
2019	Human resources	15	37	15	32	0	0	0	53	32	13
2019	Financial management	46	27	17	5	0	5	0	77	5	22
2019	Information technology	47	18	12	6	6	6	6	73	13	17
2019	Policy	21	29	30	9	0	7	4	57	10	47
2019	Project management	31	21	25	4	6	10	2	59	12	48

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	29	0	0	0	0	0	100	0	17
2019	Administration and operations	55	39	6	0	0	0	0	94	0	49
2019	Human resources	54	39	8	0	0	0	0	92	0	13
2019	Financial management	54	37	0	5	0	0	5	95	5	22
2019	Information technology	47	41	6	0	6	0	0	88	6	17
2019	Policy	52	37	4	4	2	0	0	89	7	47
2019	Project management	50	42	4	2	2	0	0	91	4	48
2018	Communications or public affairs	52	42	0	6	0	0	0	94	6	17
2018	Administration and operations	41	39	16	4	0	0	0	80	4	44
2018	Human resources	71	9	19	0	0	0	0	81	0	11
2018	Financial management	58	27	11	3	0	0	0	85	3	26
2018	Information technology	63	30	6	0	0	0	0	94	0	16
2018	Policy	42	38	7	7	4	2	0	81	12	44
2018	Project management	32	47	9	9	2	0	0	79	12	43
2018	None of the above	20	58	22	0	0	0	0	78	0	10
2017	Communications or public affairs	41	34	15	10	0	0	0	75	10	20
2017	Administration and operations	49	38	8	3	1	0	0	88	5	61
2017	Human resources	62	29	0	8	0	0	0	92	8	13
2017	Financial management	44	48	4	4	0	0	0	92	4	25
2017	Information technology	41	42	17	0	0	0	0	83	0	17
2017	Policy	41	36	10	12	0	0	0	77	12	47
2017	Project management	23	53	11	13	0	0	0	76	13	46
2017	None of the above	40	42	12	6	0	0	0	82	6	16
2014	Communications or public affairs	40	60	0	0	0	0	0	100	0	20
2014	Administration and operations	43	39	4	8	6	0	0	82	14	79
2014	Human resources	50	43	0	7	0	0	0	93	7	14
2014	Financial management	66	28	6	0	0	0	0	94	0	32
2014	Information technology	50	19	31	0	0	0	0	69	0	16
2014	Other services to the public	41	34	8	13	4	0	0	75	17	22
2014	None of the above	37	34	19	6	4	0	0	71	10	48

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	70	18	0	12	0	0	88	12	17
2019	Administration and operations	37	49	6	6	0	2	87	6	49
2019	Human resources	53	32	15	0	0	0	85	0	13
2019	Financial management	63	37	0	0	0	0	100	0	22
2019	Information technology	29	41	6	12	12	0	71	24	17
2019	Policy	31	48	13	4	2	2	81	7	47
2019	Project management	39	25	23	6	4	2	65	11	48

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	18	6	6	0	0	0	88	6	17
2019	Administration and operations	63	29	6	2	0	0	0	92	2	49
2019	Human resources	77	23	0	0	0	0	0	100	0	13
2019	Financial management	68	28	4	0	0	0	0	96	0	22
2019	Information technology	59	18	12	12	0	0	0	76	12	17
2019	Policy	50	23	13	9	0	4	0	77	9	47
2019	Project management	60	17	9	10	2	2	0	79	13	48
2018	Communications or public affairs	52	30	0	12	0	6	0	87	13	17
2018	Administration and operations	45	37	7	7	0	4	0	86	7	44
2018	Human resources	62	38	0	0	0	0	0	100	0	11
2018	Financial management	62	26	12	0	0	0	0	88	0	26
2018	Information technology	75	25	0	0	0	0	0	100	0	16
2018	Policy	48	25	20	2	5	0	0	73	7	44
2018	Project management	57	30	9	2	0	2	0	88	2	44
2017	Communications or public affairs	39	51	0	9	0	0	0	91	9	21
2017	Administration and operations	49	34	6	5	3	4	0	86	8	62
2017	Human resources	62	30	0	7	0	0	0	93	7	13
2017	Financial management	62	34	0	0	0	4	0	100	0	25
2017	Information technology	46	37	17	0	0	0	0	83	0	17
2017	Policy	51	25	9	8	0	4	3	81	9	47
2017	Project management	38	46	9	2	3	2	0	86	5	46
2017	None of the above	56	38	0	0	0	6	0	100	0	16
2014	Communications or public affairs	52	32	5	5	5	0	0	84	11	19
2014	Administration and operations	68	24	4	1	1	0	1	94	3	78
2014	Human resources	72	28	0	0	0	0	0	100	0	14
2014	Financial management	72	15	3	3	3	3	0	90	7	32
2014	Information technology	62	31	6	0	0	0	0	94	0	16
2014	Other services to the public	45	38	13	4	0	0	0	83	4	22
2014	None of the above	46	31	8	6	2	4	2	82	9	48

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	66	22	12	0	0	0	88	0	17
2019	Administration and operations	54	35	4	6	0	0	90	6	49
2019	Human resources	53	32	15	0	0	0	85	0	13
2019	Financial management	58	37	4	0	0	0	96	0	22
2019	Information technology	41	41	18	0	0	0	82	0	17
2019	Policy	46	28	23	0	0	2	76	0	47
2019	Project management	60	26	7	7	0	0	87	7	46
2018	Communications or public affairs	58	6	18	18	0	0	64	18	17
2018	Administration and operations	54	26	11	9	0	0	80	9	44
2018	Human resources	53	47	0	0	0	0	100	0	11
2018	Financial management	69	19	12	0	0	0	88	0	26
2018	Information technology	94	6	0	0	0	0	100	0	16
2018	Policy	50	32	6	9	2	0	82	12	44
2018	Project management	42	46	11	0	0	0	89	0	44
2018	None of the above	49	39	12	0	0	0	88	0	10

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	18	12	0	0	18	11	83	0	17
2019	Administration and operations	31	20	19	14	6	6	4	56	23	49
2019	Human resources	53	24	0	8	0	8	8	91	9	13
2019	Financial management	54	27	9	0	0	9	0	90	0	22
2019	Information technology	35	24	18	12	0	12	0	67	13	17
2019	Policy	35	17	17	5	7	14	6	64	14	46
2019	Project management	42	16	19	4	6	12	0	66	12	48
2018	Communications or public affairs	30	12	24	12	6	16	0	50	21	17
2018	Administration and operations	24	30	14	9	13	9	0	60	24	44
2018	Human resources	53	38	9	0	0	0	0	91	0	11
2018	Financial management	50	19	12	3	4	8	4	78	8	26
2018	Information technology	50	19	19	0	0	12	0	79	0	16
2018	Policy	39	28	15	6	12	0	0	67	18	44
2018	Project management	34	19	14	13	9	11	0	60	25	44
2017	Communications or public affairs	37	10	10	15	15	10	5	54	34	20
2017	Administration and operations	27	23	14	10	16	10	0	55	29	62
2017	Human resources	47	30	22	0	0	0	0	78	0	13
2017	Financial management	33	19	16	8	4	20	0	64	16	25
2017	Information technology	41	24	23	0	6	6	0	69	6	17
2017	Policy	21	27	9	19	4	15	5	60	29	46
2017	Project management	13	29	24	13	15	6	0	45	30	46
2017	None of the above	25	20	18	6	19	12	0	50	29	16
2014	Communications or public affairs	15	40	5	25	5	5	5	61	33	20
2014	Administration and operations	27	28	12	17	6	9	1	60	26	79
2014	Human resources	37	20	21	7	7	0	7	62	15	14
2014	Financial management	41	19	6	12	6	16	0	70	22	32
2014	Information technology	6	44	19	0	13	19	0	61	15	16
2014	Other services to the public	24	13	21	9	25	8	0	40	37	22
2014	None of the above	23	19	17	11	21	6	4	46	35	48

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	31	52	12	6	0	0	0	82	6	17
2019	Administration and operations	36	37	13	10	4	0	0	73	14	49
2019	Human resources	45	47	8	0	0	0	0	92	0	13
2019	Financial management	55	40	4	0	0	0	0	96	0	22
2019	Information technology	50	31	13	0	6	0	0	81	6	16
2019	Policy	51	24	21	4	0	0	0	74	4	47
2019	Project management	56	25	10	6	2	0	0	81	9	48
2018	Communications or public affairs	42	30	18	6	0	5	0	75	6	17
2018	Administration and operations	36	30	25	2	7	0	0	66	9	44
2018	Human resources	53	38	9	0	0	0	0	91	0	11
2018	Financial management	54	30	4	12	0	0	0	84	12	26
2018	Information technology	56	19	6	19	0	0	0	75	19	16
2018	Policy	46	26	18	7	2	0	0	73	10	44
2018	Project management	44	36	9	9	2	0	0	80	11	44
2018	None of the above	49	39	12	0	0	0	0	88	0	10
2017	Communications or public affairs	58	28	5	9	0	0	0	86	9	21
2017	Administration and operations	40	30	8	14	5	4	0	72	20	62
2017	Human resources	62	22	0	16	0	0	0	84	16	13
2017	Financial management	29	31	17	12	4	8	0	64	18	25
2017	Information technology	31	35	12	17	6	0	0	65	23	17
2017	Policy	40	34	11	13	0	0	3	76	13	47
2017	Project management	30	58	5	6	0	0	0	89	6	46
2017	None of the above	44	30	6	7	13	0	0	74	20	16
2014	Communications or public affairs	15	40	25	10	5	5	0	58	16	20
2014	Administration and operations	35	32	18	12	3	1	0	68	14	79
2014	Human resources	37	50	7	7	0	0	0	86	7	14
2014	Financial management	47	44	6	0	3	0	0	90	3	32
2014	Information technology	37	31	13	13	6	0	0	69	19	16
2014	Other services to the public	15	47	8	13	13	4	0	65	26	22
2014	None of the above	23	36	20	13	8	0	0	58	21	48

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	24	35	17	12	12	0	0	59	24	17
2019	Administration and operations	16	29	22	16	15	2	0	46	31	49
2019	Human resources	22	15	0	23	23	0	16	45	55	13
2019	Financial management	50	27	9	4	5	0	5	81	10	22
2019	Information technology	18	47	6	6	24	0	0	65	29	17
2019	Policy	36	19	18	17	9	0	2	56	26	47
2019	Project management	48	22	13	9	6	2	0	72	15	48
2018	Communications or public affairs	24	30	6	24	12	5	0	56	37	17
2018	Administration and operations	15	26	26	11	16	4	2	44	29	44
2018	Human resources	26	0	36	29	9	0	0	26	38	11
2018	Financial management	38	38	8	12	4	0	0	76	16	26
2018	Information technology	25	18	6	31	6	13	0	50	43	16
2018	Policy	37	22	15	16	5	2	2	62	22	44
2018	Project management	30	37	13	18	2	0	0	66	20	44
2018	None of the above	19	29	12	10	12	0	18	59	26	10
2017	Communications or public affairs	19	21	5	37	5	5	9	46	49	21
2017	Administration and operations	20	26	6	19	24	5	0	49	45	62
2017	Human resources	29	33	0	7	23	0	7	67	33	13
2017	Financial management	16	41	16	20	4	4	0	58	26	25
2017	Information technology	6	42	0	30	17	6	0	50	50	17
2017	Policy	23	31	10	8	18	6	4	60	29	46
2017	Project management	22	33	13	16	9	6	2	59	26	46
2017	None of the above	19	44	6	19	6	0	6	67	27	16
2014	Communications or public affairs	15	20	5	40	15	5	0	37	58	20
2014	Administration and operations	18	25	20	20	11	3	2	45	33	79
2014	Human resources	15	42	15	0	21	7	0	61	23	14
2014	Financial management	38	25	6	15	3	6	6	72	21	32
2014	Information technology	19	38	0	19	25	0	0	56	44	16
2014	Other services to the public	20	21	13	25	21	0	0	41	46	22
2014	None of the above	16	13	10	23	35	0	2	30	60	48

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	59	12	12	12	0	0	6	75	12	17
2019	Administration and operations	59	23	10	2	6	0	0	81	9	49
2019	Human resources	86	14	0	0	0	0	0	100	0	13
2019	Financial management	64	18	13	0	0	0	5	86	0	22
2019	Information technology	59	18	12	12	0	0	0	76	12	17
2019	Policy	51	25	13	4	4	2	0	77	9	47
2019	Project management	56	27	9	6	0	0	2	85	6	48

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	53	18	0	12	12	0	6	75	25	17
2019	Administration and operations	59	18	6	0	2	4	11	91	2	49
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	73	9	4	0	4	0	9	91	5	22
2019	Information technology	82	18	0	0	0	0	0	100	0	17
2019	Policy	48	25	4	9	4	4	4	81	14	47
2019	Project management	72	8	2	9	0	4	4	88	9	47

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	41	24	18	6	0	0	12	73	7	17
2019	Administration and operations	48	36	4	8	0	4	0	87	8	49
2019	Human resources	77	8	15	0	0	0	0	85	0	13
2019	Financial management	64	26	5	0	0	0	5	95	0	22
2019	Information technology	71	24	0	0	6	0	0	94	6	17
2019	Policy	57	30	9	2	0	2	0	89	2	47
2019	Project management	60	27	9	0	0	0	4	91	0	48

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	30	35	12	12	0	0	12	73	13	17
2019	Administration and operations	44	19	19	8	2	8	0	68	11	49
2019	Human resources	46	31	0	8	8	0	8	83	17	13
2019	Financial management	55	17	18	4	0	0	5	76	5	22
2019	Information technology	53	24	18	0	6	0	0	76	6	17
2019	Policy	48	30	13	2	0	2	4	84	2	47
2019	Project management	54	31	4	6	0	2	2	89	7	48

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	28	6	6	12	0	12	73	20	17
2019	Administration and operations	34	16	6	26	12	4	2	53	40	49
2019	Human resources	47	14	15	8	15	0	0	61	23	13
2019	Financial management	46	9	9	27	9	0	0	55	36	22
2019	Information technology	35	18	35	0	12	0	0	53	12	17
2019	Policy	44	17	17	8	9	4	0	64	18	47
2019	Project management	42	20	17	11	2	4	4	68	14	48

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	72	11	0	6	0	0	12	93	7	17
2019	Administration and operations	50	25	12	2	4	6	0	80	7	49
2019	Human resources	77	23	0	0	0	0	0	100	0	13
2019	Financial management	72	13	0	0	10	4	0	90	10	22
2019	Information technology	65	29	6	0	0	0	0	94	0	17
2019	Policy	74	15	7	2	0	2	0	91	2	47
2019	Project management	85	10	0	0	0	2	2	100	0	48

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	6	0	0	0	12	100	0	17
2019	Administration and operations	78	6	6	0	6	3	93	0	49
2019	Human resources	100	0	0	0	0	0	100	0	13
2019	Financial management	95	5	0	0	0	0	100	0	22
2019	Information technology	81	13	6	0	0	0	94	0	16
2019	Policy	89	2	2	2	5	0	95	2	46
2019	Project management	85	4	2	0	4	4	98	0	48

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	Communications or public affairs	81	6	0	0	12	100	16
2019	Administration and operations	82	4	4	4	6	95	48
2019	Human resources	76	8	0	0	15	100	13
2019	Financial management	95	0	0	0	5	100	22
2019	Information technology	94	6	0	0	0	100	17
2019	Policy	87	0	0	2	10	100	46
2019	Project management	94	0	0	0	6	100	48

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	58	29	6	6	0	0	88	6	17
2019	Administration and operations	36	56	2	4	2	0	91	6	49
2019	Human resources	54	46	0	0	0	0	100	0	13
2019	Financial management	51	49	0	0	0	0	100	0	22
2019	Information technology	53	35	12	0	0	0	88	0	17
2019	Policy	44	52	4	0	0	0	96	0	47
2019	Project management	52	36	6	6	0	0	87	6	48
2018	Communications or public affairs	48	36	10	6	0	0	84	6	17
2018	Administration and operations	32	40	10	13	5	0	72	18	43
2018	Human resources	71	19	10	0	0	0	90	0	11
2018	Financial management	54	35	8	4	0	0	88	4	26
2018	Information technology	62	38	0	0	0	0	100	0	16
2018	Policy	40	38	11	2	2	5	83	5	44
2018	Project management	41	46	9	5	0	0	86	5	44
2018	None of the above	37	41	12	10	0	0	78	10	10
2017	Communications or public affairs	32	49	14	0	5	0	81	5	21
2017	Administration and operations	32	37	11	14	4	2	71	18	62
2017	Human resources	55	30	7	8	0	0	84	8	13
2017	Financial management	40	48	4	0	4	4	91	5	25
2017	Information technology	42	46	6	0	6	0	88	6	17
2017	Policy	40	43	9	6	2	0	83	8	47
2017	Project management	28	37	20	9	2	4	68	11	46
2017	None of the above	37	51	12	0	0	0	88	0	16

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2019	Administration and operations	55	34	8	2	0	0	0	89	2	49
2019	Human resources	77	23	0	0	0	0	0	100	0	13
2019	Financial management	87	13	0	0	0	0	0	100	0	22
2019	Information technology	82	12	0	6	0	0	0	94	6	17
2019	Policy	55	37	4	4	0	0	0	92	4	47
2019	Project management	62	23	11	2	2	0	0	85	4	48
2018	Communications or public affairs	64	24	0	12	0	0	0	88	12	17
2018	Administration and operations	53	27	16	2	2	0	0	80	4	45
2018	Human resources	62	38	0	0	0	0	0	100	0	11
2018	Financial management	73	19	8	0	0	0	0	92	0	26
2018	Information technology	94	6	0	0	0	0	0	100	0	16
2018	Policy	72	19	4	2	2	0	0	91	4	45
2018	Project management	48	41	7	5	0	0	0	89	5	44
2018	None of the above	78	0	22	0	0	0	0	78	0	10
2017	Communications or public affairs	53	32	10	5	0	0	0	86	5	21
2017	Administration and operations	55	31	8	5	1	0	0	86	6	62
2017	Human resources	62	38	0	0	0	0	0	100	0	13
2017	Financial management	64	27	4	0	0	0	4	96	0	25
2017	Information technology	77	12	12	0	0	0	0	88	0	17
2017	Policy	50	40	2	4	0	3	0	93	5	47
2017	Project management	24	59	11	6	0	0	0	83	6	46
2017	None of the above	36	38	18	7	0	0	0	74	7	16
2014	Communications or public affairs	35	45	15	0	5	0	0	80	5	20
2014	Administration and operations	44	43	5	5	1	1	0	88	7	79
2014	Human resources	49	44	0	7	0	0	0	93	7	14
2014	Financial management	72	25	3	0	0	0	0	97	0	32
2014	Information technology	62	19	13	0	0	6	0	87	0	16
2014	Other services to the public	45	38	0	8	8	0	0	83	17	22
2014	None of the above	40	38	17	4	2	0	0	77	6	48

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	12	0	0	0	6	100	0	17
2019	Administration and operations	59	30	4	2	0	4	93	2	49
2019	Human resources	66	17	9	8	0	0	82	8	12
2019	Financial management	81	19	0	0	0	0	100	0	21
2019	Information technology	82	6	12	0	0	0	88	0	17
2019	Policy	58	23	6	9	2	2	82	11	47
2019	Project management	66	23	4	4	0	2	91	4	48
2018	Communications or public affairs	70	18	6	6	0	0	88	6	17
2018	Administration and operations	53	29	11	0	0	7	88	0	45
2018	Human resources	43	47	9	0	0	0	91	0	11
2018	Financial management	71	18	7	0	0	4	92	0	27
2018	Information technology	88	12	0	0	0	0	100	0	16
2018	Policy	56	23	13	2	2	2	82	5	45
2018	Project management	55	32	9	2	0	2	88	2	44
2018	None of the above	59	20	22	0	0	0	78	0	10
2017	Communications or public affairs	63	33	0	0	0	5	100	0	21
2017	Administration and operations	54	34	8	1	1	2	89	3	62
2017	Human resources	62	30	8	0	0	0	92	0	13
2017	Financial management	64	23	0	0	4	8	95	5	25
2017	Information technology	60	35	6	0	0	0	94	0	17
2017	Policy	53	33	7	2	2	3	89	4	46
2017	Project management	41	38	19	0	2	0	78	2	46
2017	None of the above	36	38	6	14	0	6	79	14	16
2014	Communications or public affairs	45	35	5	0	5	10	89	6	20
2014	Administration and operations	49	38	5	2	1	4	91	4	79
2014	Human resources	56	30	15	0	0	0	85	0	14
2014	Financial management	78	16	3	0	0	3	97	0	32
2014	Information technology	56	31	13	0	0	0	87	0	16
2014	Other services to the public	49	34	13	4	0	0	83	4	22
2014	None of the above	39	29	25	2	0	4	71	2	48

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	100	0	17
2019	Administration and operations	52	41	2	4	0	94	4	49
2019	Human resources	75	25	0	0	0	100	0	12
2019	Financial management	91	9	0	0	0	100	0	22
2019	Information technology	82	12	6	0	0	94	0	17
2019	Policy	72	26	0	2	0	98	2	47
2019	Project management	77	17	6	0	0	94	0	48
2018	Communications or public affairs	70	30	0	0	0	100	0	17
2018	Administration and operations	63	24	9	4	0	87	4	45
2018	Human resources	71	19	10	0	0	90	0	11
2018	Financial management	85	15	0	0	0	100	0	26
2018	Information technology	88	12	0	0	0	100	0	16
2018	Policy	71	22	2	2	2	94	4	45
2018	Project management	62	31	2	5	0	93	5	44
2018	None of the above	69	22	10	0	0	90	0	10
2017	Communications or public affairs	72	28	0	0	0	100	0	21
2017	Administration and operations	59	35	5	1	0	94	1	62
2017	Human resources	92	8	0	0	0	100	0	13
2017	Financial management	67	29	0	4	0	96	4	25
2017	Information technology	71	23	6	0	0	94	0	17
2017	Policy	67	30	2	0	0	98	0	47
2017	Project management	60	35	2	2	0	96	2	46
2017	None of the above	63	37	0	0	0	100	0	16
2014	Communications or public affairs	50	25	15	10	0	75	10	20
2014	Administration and operations	64	26	9	0	1	90	1	78
2014	Human resources	56	44	0	0	0	100	0	14
2014	Financial management	78	16	3	0	3	94	3	32
2014	Information technology	87	13	0	0	0	100	0	16
2014	Other services to the public	54	25	8	13	0	79	13	22
2014	None of the above	44	46	8	2	0	90	2	48

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	12	0	0	0	0	100	0	17
2019	Administration and operations	67	23	4	6	0	0	90	6	49
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	95	5	0	0	0	0	100	0	22
2019	Information technology	71	12	12	0	6	0	82	6	17
2019	Policy	79	13	7	2	0	0	91	2	47
2019	Project management	79	15	6	0	0	0	94	0	48
2018	Communications or public affairs	70	18	6	6	0	0	88	6	17
2018	Administration and operations	59	27	11	2	0	0	86	2	44
2018	Human resources	81	9	10	0	0	0	90	0	11
2018	Financial management	85	11	4	0	0	0	96	0	26
2018	Information technology	100	0	0	0	0	0	100	0	16
2018	Policy	56	31	9	2	2	0	87	4	45
2018	Project management	62	29	9	0	0	0	91	0	44
2018	None of the above	69	10	22	0	0	0	78	0	10
2017	Communications or public affairs	49	37	5	10	0	0	86	10	21
2017	Administration and operations	57	27	11	2	1	2	86	3	62
2017	Human resources	84	7	0	8	0	0	92	8	13
2017	Financial management	76	20	0	4	0	0	96	4	25
2017	Information technology	83	0	17	0	0	0	83	0	17
2017	Policy	54	31	7	2	4	3	87	6	47
2017	Project management	59	24	6	9	2	0	83	11	46
2017	None of the above	44	56	0	0	0	0	100	0	16
2014	Communications or public affairs	35	45	5	10	5	0	80	15	20
2014	Administration and operations	47	33	11	4	4	1	81	8	79
2014	Human resources	56	31	13	0	0	0	87	0	14
2014	Financial management	62	31	3	0	3	0	94	3	32
2014	Information technology	75	13	6	6	0	0	87	6	16
2014	Other services to the public	28	30	21	8	13	0	58	21	22
2014	None of the above	27	37	19	13	4	0	64	17	48

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	0	100	0	17
2019	Administration and operations	62	27	6	4	0	0	89	4	48
2019	Human resources	83	8	8	0	0	0	92	0	12
2019	Financial management	95	5	0	0	0	0	100	0	22
2019	Information technology	59	24	6	12	0	0	82	12	17
2019	Policy	74	19	2	4	0	0	93	4	47
2019	Project management	75	12	8	4	0	0	87	4	48
2018	Communications or public affairs	70	18	6	6	0	0	88	6	17
2018	Administration and operations	55	31	7	6	0	0	87	6	45
2018	Human resources	81	9	10	0	0	0	90	0	11
2018	Financial management	82	18	0	0	0	0	100	0	27
2018	Information technology	94	6	0	0	0	0	100	0	16
2018	Policy	56	36	4	2	2	0	91	4	45
2018	Project management	56	37	7	0	0	0	93	0	43
2018	None of the above	59	20	22	0	0	0	78	0	10
2017	Communications or public affairs	53	32	0	14	0	0	86	14	21
2017	Administration and operations	52	29	11	4	1	2	83	6	62
2017	Human resources	84	16	0	0	0	0	100	0	13
2017	Financial management	64	27	4	4	0	0	91	4	25
2017	Information technology	83	12	6	0	0	0	94	0	17
2017	Policy	46	40	9	2	4	0	85	6	47
2017	Project management	52	38	4	2	4	0	89	6	46
2017	None of the above	49	44	0	7	0	0	93	7	16
2014	Communications or public affairs	35	45	10	5	5	0	80	10	20
2014	Administration and operations	49	34	9	4	4	0	83	8	79
2014	Human resources	49	37	13	0	0	0	87	0	14
2014	Financial management	66	28	3	0	3	0	94	3	32
2014	Information technology	81	6	13	0	0	0	87	0	16
2014	Other services to the public	28	30	17	17	8	0	58	25	22
2014	None of the above	29	31	19	13	6	2	61	19	48

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	35	48	6	6	6	0	0	82	12	17
2019	Administration and operations	55	20	6	6	4	8	0	82	11	49
2019	Human resources	77	8	0	8	8	0	0	85	15	13
2019	Financial management	87	9	4	0	0	0	0	96	0	22
2019	Information technology	65	24	0	12	0	0	0	88	12	17
2019	Policy	47	25	13	7	0	7	2	79	7	47
2019	Project management	66	12	13	9	0	0	0	79	9	48
2018	Communications or public affairs	40	30	12	12	6	0	0	70	18	17
2018	Administration and operations	48	25	11	11	2	2	0	75	14	45
2018	Human resources	81	0	10	9	0	0	0	81	9	11
2018	Financial management	78	14	8	0	0	0	0	92	0	27
2018	Information technology	81	6	12	0	0	0	0	88	0	16
2018	Policy	34	34	13	12	2	5	0	72	15	45
2018	Project management	48	27	11	14	0	0	0	75	14	44
2018	None of the above	57	12	20	12	0	0	0	69	12	10
2017	Communications or public affairs	39	37	19	0	0	5	0	80	0	21
2017	Administration and operations	48	21	17	9	3	2	0	70	13	62
2017	Human resources	70	7	15	0	8	0	0	77	8	13
2017	Financial management	64	20	4	8	4	0	0	84	13	25
2017	Information technology	65	24	6	0	6	0	0	88	6	17
2017	Policy	33	33	12	13	6	2	0	68	20	47
2017	Project management	41	33	20	4	2	0	0	74	6	46
2017	None of the above	36	38	13	6	6	0	0	74	13	16
2014	Communications or public affairs	15	25	20	20	15	5	0	42	37	20
2014	Administration and operations	40	27	11	9	7	4	1	71	17	79
2014	Human resources	42	51	7	0	0	0	0	93	0	14
2014	Financial management	69	16	6	3	3	0	3	87	6	32
2014	Information technology	62	19	6	6	6	0	0	81	13	16
2014	Other services to the public	24	13	21	21	13	8	0	40	37	22
2014	None of the above	11	27	17	21	15	8	2	42	40	48

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Communications or public affairs	53	17	30	17
2019	Administration and operations	22	44	34	49
2019	Human resources	8	68	24	13
2019	Financial management	59	13	27	22
2019	Information technology	18	65	18	17
2019	Policy	28	34	38	47
2019	Project management	19	50	32	48
2018	Communications or public affairs	30	18	52	17
2018	Administration and operations	23	41	36	45
2018	Human resources	26	36	38	11
2018	Financial management	22	47	31	27
2018	Information technology	0	57	43	16
2018	Policy	25	35	40	45
2018	Project management	32	36	32	44
2018	None of the above	21	19	59	10
2017	Communications or public affairs	39	14	47	21
2017	Administration and operations	23	42	35	62
2017	Human resources	15	44	41	13
2017	Financial management	17	27	55	25
2017	Information technology	12	40	47	17
2017	Policy	34	34	32	47
2017	Project management	31	46	23	47
2017	None of the above	29	43	27	16
2014	Communications or public affairs	60	20	20	20
2014	Administration and operations	21	38	41	79
2014	Human resources	23	37	41	14
2014	Financial management	15	63	22	32
2014	Information technology	13	69	19	16
2014	Other services to the public	38	28	34	22
2014	None of the above	46	17	38	48

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Administration and operations	17	19	19	19	18	8	11
2019	Financial management	46	23	0	6	25	0	13
2019	Policy	0	16	60	0	16	8	13
2018	Administration and operations	35	0	38	9	10	9	11
2018	Policy	0	0	47	9	27	17	11
2018	Project management	36	6	14	21	8	14	14
2017	Administration and operations	20	12	51	7	9	0	15
2017	Policy	12	6	36	12	28	7	16
2017	Project management	13	7	28	21	32	0	14
2014	Communications or public affairs	0	25	42	0	9999	33	12
2014	Administration and operations	23	12	29	6	9999	30	17
2014	None of the above	22	0	50	23	9999	4	22

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	53	0	0	6	5	93	7	17
2019	Administration and operations	30	48	6	6	2	8	84	9	49
2019	Human resources	76	0	0	8	0	15	90	10	13
2019	Financial management	85	10	0	5	0	0	95	5	21
2019	Information technology	41	35	18	6	0	0	76	6	17
2019	Policy	38	32	9	11	4	6	74	16	47
2019	Project management	52	35	6	4	0	2	89	4	48

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	18	0	0	12	5	100	0	17
2019	Administration and operations	57	17	14	0	4	8	84	0	49
2019	Human resources	76	0	8	0	0	15	90	0	13
2019	Financial management	87	8	0	5	0	0	95	5	22
2019	Information technology	82	18	0	0	0	0	100	0	17
2019	Policy	66	13	4	4	7	6	90	5	47
2019	Project management	75	15	6	0	2	2	93	0	48

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	17
2019	Human resources	0	100	13
2019	Financial management	0	100	22
2018	Administration and operations	15	85	45
2018	Human resources	0	100	11
2018	Information technology	0	100	16
2018	None of the above	0	100	10

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	0	100	17
2019	Administration and operations	15	85	48

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	0	0	0	0	29	18	100	0	17
2019	Administration and operations	26	20	25	6	2	17	4	58	11	49
2019	Human resources	45	23	0	8	0	16	8	90	10	13
2019	Financial management	42	27	5	0	0	13	14	94	0	22
2019	Information technology	41	12	6	6	0	35	0	82	9	17
2019	Policy	27	8	19	2	0	37	6	62	4	47
2019	Project management	31	0	17	4	2	36	10	57	12	48
2018	Communications or public affairs	30	12	24	6	0	22	6	58	8	17
2018	Administration and operations	26	14	25	9	4	22	0	51	17	45
2018	Human resources	43	28	10	9	0	9	0	79	10	11
2018	Financial management	41	18	15	0	0	26	0	79	0	27
2018	Information technology	63	0	12	0	0	24	0	84	0	16
2018	Policy	28	13	16	2	0	30	11	70	3	45
2018	Project management	32	12	18	2	2	22	12	66	7	44
2018	None of the above	49	0	31	0	0	20	0	61	0	10
2017	Communications or public affairs	51	5	15	0	0	24	5	79	0	20
2017	Administration and operations	26	24	12	3	6	25	3	70	13	62
2017	Human resources	47	38	15	0	0	0	0	85	0	13
2017	Financial management	31	9	23	4	0	28	4	59	7	25
2017	Information technology	29	12	12	0	0	29	19	78	0	17
2017	Policy	30	14	13	4	0	24	15	72	7	46
2017	Project management	21	17	22	2	2	32	4	59	7	47
2017	None of the above	27	23	6	6	0	37	0	80	10	16
2014	Communications or public affairs	25	15	15	10	10	15	10	53	26	20
2014	Administration and operations	25	18	15	3	1	33	5	70	6	79
2014	Human resources	36	23	21	7	0	13	0	67	8	14
2014	Financial management	31	16	13	0	3	37	0	75	5	32
2014	Information technology	6	19	13	0	0	44	19	67	0	16
2014	Other services to the public	24	8	21	13	8	21	4	43	28	22
2014	None of the above	21	12	13	2	2	40	11	67	8	48

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	87	0	0	0	0	13	0	100	0	16
2019	Administration and operations	54	21	10	6	0	8	0	82	7	49
2019	Human resources	84	0	8	0	0	8	0	92	0	13
2019	Financial management	82	9	9	0	0	0	0	91	0	22
2019	Information technology	76	18	0	6	0	0	0	94	6	17
2019	Policy	53	24	11	2	0	11	0	86	2	47
2019	Project management	64	13	11	4	2	6	0	82	7	48
2018	Communications or public affairs	48	18	12	6	0	16	0	79	7	17
2018	Administration and operations	38	20	18	4	4	16	0	68	10	45
2018	Human resources	53	38	0	9	0	0	0	91	9	11
2018	Financial management	56	29	8	4	0	4	0	88	4	27
2018	Information technology	81	12	0	0	0	6	0	100	0	16
2018	Policy	48	27	9	4	2	7	2	83	8	44
2018	Project management	57	25	16	2	0	0	0	82	2	44
2017	Communications or public affairs	68	5	14	5	0	9	0	80	5	21
2017	Administration and operations	47	26	13	3	2	9	0	81	5	61
2017	Human resources	47	45	0	7	0	0	0	93	7	13
2017	Financial management	52	23	7	4	0	13	0	86	5	25
2017	Information technology	60	17	12	0	0	12	0	87	0	17
2017	Policy	48	22	4	8	0	18	0	85	10	47
2017	Project management	42	34	8	2	0	11	2	88	2	47
2017	None of the above	44	30	6	14	0	6	0	79	14	16
2014	Communications or public affairs	40	30	10	5	10	5	0	74	16	20
2014	Administration and operations	46	29	13	6	1	5	0	79	8	79
2014	Human resources	42	37	13	7	0	0	0	80	7	14
2014	Financial management	59	19	10	0	3	9	0	86	3	32
2014	Information technology	50	19	19	0	0	12	0	79	0	16
2014	Other services to the public	37	30	21	8	0	4	0	69	9	22
2014	None of the above	29	27	21	6	2	14	0	66	10	48

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	17
2019	Human resources	100	13
2019	Financial management	100	22
2019	Information technology	100	17
2018	Communications or public affairs	100	15
2018	Human resources	100	11
2018	Financial management	100	26
2018	Information technology	100	16
2018	Project management	100	44
2018	None of the above	100	10

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Communications or public affairs	100	17
2019	Human resources	100	13
2019	Financial management	100	22
2019	Information technology	100	17

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	0	0	0	0	29	18	100	0	17
2019	Administration and operations	28	12	25	0	0	25	10	62	0	49
2019	Human resources	39	15	0	0	0	24	22	100	0	13
2019	Financial management	46	18	0	0	0	27	9	100	0	22
2019	Information technology	47	0	12	0	0	35	6	80	0	17
2019	Policy	29	8	13	0	0	41	8	74	0	47
2019	Project management	29	4	17	0	0	38	12	66	0	48
2018	Communications or public affairs	24	12	18	0	6	34	6	60	10	17
2018	Administration and operations	24	5	34	0	0	36	2	46	0	45
2018	Human resources	27	63	0	0	0	10	0	100	0	10
2018	Financial management	37	18	15	0	0	30	0	78	0	27
2018	Information technology	63	6	6	0	0	24	0	92	0	16
2018	Policy	31	10	11	4	0	34	9	73	8	45
2018	Project management	30	16	14	0	2	34	5	74	4	44
2018	None of the above	39	0	41	0	0	20	0	49	0	10
2017	Communications or public affairs	35	5	14	0	0	37	9	74	0	21
2017	Administration and operations	24	20	14	7	0	33	3	68	11	62
2017	Human resources	40	22	15	0	0	23	0	81	0	13
2017	Financial management	32	9	27	0	0	32	0	60	0	25
2017	Information technology	29	12	12	0	0	29	19	78	0	17
2017	Policy	23	7	12	4	2	39	13	62	13	47
2017	Project management	23	9	13	2	2	47	4	65	9	47
2017	None of the above	30	18	18	0	0	33	0	73	0	16
2014	Communications or public affairs	37	16	5	0	5	37	0	83	8	19
2014	Administration and operations	30	5	16	0	1	40	6	67	2	79
2014	Human resources	37	35	7	0	0	21	0	91	0	14
2014	Financial management	41	12	13	0	0	34	0	81	0	32
2014	Information technology	13	12	13	0	0	50	13	67	0	16
2014	Other services to the public	20	13	21	4	4	38	0	52	14	22
2014	None of the above	25	8	19	0	0	40	9	64	0	48

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	0	0	0	0	12	0	100	0	17
2019	Administration and operations	57	18	14	0	0	10	0	84	0	49
2019	Human resources	76	8	8	0	0	0	8	92	0	13
2019	Financial management	78	17	4	0	0	0	0	96	0	22
2019	Information technology	82	6	6	6	0	0	0	88	6	17
2019	Policy	57	21	8	2	0	11	0	88	3	47
2019	Project management	64	19	13	0	0	4	0	87	0	48
2018	Communications or public affairs	54	24	6	0	6	10	0	87	7	17
2018	Administration and operations	35	18	23	0	0	22	2	70	0	45
2018	Human resources	34	66	0	0	0	0	0	100	0	11
2018	Financial management	56	33	7	0	0	4	0	92	0	27
2018	Information technology	81	6	6	0	0	6	0	93	0	16
2018	Policy	52	24	13	2	2	7	0	82	5	45
2018	Project management	54	34	9	0	0	2	0	91	0	44
2018	None of the above	50	18	31	0	0	0	0	69	0	10
2017	Communications or public affairs	67	10	14	0	0	9	0	85	0	21
2017	Administration and operations	42	31	11	1	0	14	0	86	2	62
2017	Human resources	62	30	0	7	0	0	0	93	7	13
2017	Financial management	55	25	7	4	0	9	0	87	5	25
2017	Information technology	60	23	6	0	0	6	6	93	0	17
2017	Policy	48	26	4	2	2	17	0	90	5	47
2017	Project management	51	26	6	2	2	13	0	88	5	47
2017	None of the above	31	41	7	0	0	21	0	91	0	15
2014	Communications or public affairs	45	40	5	0	5	5	0	89	5	20
2014	Administration and operations	56	24	8	1	1	10	0	89	3	79
2014	Human resources	50	36	7	7	0	0	0	86	7	14
2014	Financial management	59	19	12	0	0	9	0	86	0	32
2014	Information technology	44	38	0	0	0	12	6	100	0	16
2014	Other services to the public	41	13	30	0	4	13	0	61	5	22
2014	None of the above	31	31	23	0	0	15	0	73	0	48

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	12	6	0	0	0	94	0	17
2019	Administration and operations	63	20	10	2	4	0	83	6	49
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	61	39	0	0	0	0	100	0	21
2019	Information technology	59	29	12	0	0	0	88	0	17
2019	Policy	70	19	9	2	0	0	89	2	47
2019	Project management	56	31	6	4	2	0	88	6	48
2018	Communications or public affairs	58	18	12	6	6	0	76	12	17
2018	Administration and operations	61	13	7	11	7	0	75	19	45
2018	Human resources	73	9	17	0	0	0	83	0	11
2018	Financial management	40	38	15	0	4	4	81	4	27
2018	Information technology	63	31	6	0	0	0	94	0	16
2018	Policy	56	22	13	7	2	0	78	9	45
2018	Project management	56	32	7	2	2	0	89	5	44
2018	None of the above	50	41	10	0	0	0	90	0	10
2017	Communications or public affairs	51	14	30	5	0	0	65	5	21
2017	Administration and operations	49	32	11	1	6	0	81	8	62
2017	Human resources	48	22	15	0	15	0	70	15	13
2017	Financial management	74	11	8	4	4	0	85	7	25
2017	Information technology	53	47	0	0	0	0	100	0	17
2017	Policy	52	36	7	2	2	0	89	4	47
2017	Project management	54	23	14	8	0	0	77	8	47
2017	None of the above	51	43	6	0	0	0	94	0	16

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	25	35	28	12	0	0	60	12	17
2019	Administration and operations	23	31	26	10	10	0	54	20	49
2019	Human resources	31	24	37	8	0	0	55	8	13
2019	Financial management	24	48	14	14	0	0	72	14	21
2019	Information technology	12	29	41	6	12	0	41	18	17
2019	Policy	9	47	24	17	2	0	56	20	47
2019	Project management	19	31	35	8	6	0	50	15	48
2018	Communications or public affairs	6	26	55	6	6	0	32	13	16
2018	Administration and operations	13	34	33	15	2	2	48	17	45
2018	Human resources	45	0	46	9	0	0	45	9	11
2018	Financial management	30	40	18	11	0	0	71	11	27
2018	Information technology	19	37	25	6	12	0	56	19	16
2018	Policy	17	23	24	24	11	0	41	35	45
2018	Project management	9	35	36	9	11	0	44	20	44
2018	None of the above	10	31	21	28	10	0	41	38	10
2017	Communications or public affairs	39	14	28	19	0	0	53	19	21
2017	Administration and operations	16	33	25	23	4	0	49	27	61
2017	Human resources	7	29	25	23	15	0	37	38	13
2017	Financial management	49	31	12	8	0	0	80	8	25
2017	Information technology	30	24	17	23	6	0	54	29	17
2017	Policy	14	26	35	17	9	0	39	26	47
2017	Project management	12	43	17	17	11	0	55	28	46
2017	None of the above	22	29	24	13	13	0	50	25	16

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	19	28	29	24	0	0	47	24	17
2019	Administration and operations	27	30	24	15	4	0	58	18	49
2019	Human resources	54	24	22	0	0	0	78	0	13
2019	Financial management	32	37	23	8	0	0	69	8	22
2019	Information technology	19	44	13	12	13	0	62	25	16
2019	Policy	18	41	29	11	2	0	58	13	47
2019	Project management	19	36	17	21	6	0	55	28	47
2018	Communications or public affairs	12	24	40	24	0	0	36	24	17
2018	Administration and operations	31	18	31	8	9	2	50	17	45
2018	Human resources	35	65	0	0	0	0	100	0	11
2018	Financial management	31	58	7	4	0	0	89	4	27
2018	Information technology	51	6	24	6	12	0	57	19	16
2018	Policy	20	27	33	11	9	0	47	20	45
2018	Project management	19	22	36	13	9	0	41	23	44
2018	None of the above	10	41	30	20	0	0	51	20	10
2017	Communications or public affairs	28	26	32	10	5	0	53	14	21
2017	Administration and operations	22	32	26	12	7	1	55	19	62
2017	Human resources	32	29	22	8	7	0	62	16	13
2017	Financial management	44	28	16	12	0	0	72	12	25
2017	Information technology	18	40	24	6	12	0	58	17	17
2017	Policy	16	29	20	19	16	0	45	35	47
2017	Project management	14	36	30	15	6	0	50	21	47
2017	None of the above	15	35	12	32	6	0	50	38	16

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	28	29	0	6	0	65	6	17
2019	Administration and operations	30	25	25	14	6	0	55	20	49
2019	Human resources	32	31	23	6	8	0	63	14	13
2019	Financial management	32	28	27	13	0	0	60	13	22
2019	Information technology	18	29	41	0	12	0	47	12	17
2019	Policy	29	35	21	13	2	0	63	15	47
2019	Project management	36	33	14	13	4	0	69	17	48
2018	Communications or public affairs	11	24	42	18	6	0	35	24	17
2018	Administration and operations	29	31	29	8	2	0	60	11	45
2018	Human resources	16	19	55	0	9	0	35	9	11
2018	Financial management	42	37	18	4	0	0	78	4	27
2018	Information technology	26	31	12	25	6	0	56	31	16
2018	Policy	20	20	31	23	7	0	40	29	45
2018	Project management	16	32	31	14	7	0	48	20	44
2018	None of the above	28	31	31	10	0	0	59	10	10
2017	Communications or public affairs	23	44	14	9	10	0	67	19	21
2017	Administration and operations	22	24	22	23	8	1	47	31	62
2017	Human resources	18	22	22	8	30	0	40	38	13
2017	Financial management	47	41	4	8	0	0	88	8	25
2017	Information technology	18	42	17	17	6	0	60	23	17
2017	Policy	18	31	23	18	7	3	51	26	47
2017	Project management	22	29	23	13	13	0	51	26	46
2017	None of the above	15	42	11	18	14	0	57	32	16

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	51	24	13	6	6	0	75	13	16
2019	Administration and operations	53	22	16	4	2	4	78	6	49
2019	Human resources	78	15	6	0	0	0	94	0	13
2019	Financial management	62	19	9	5	0	5	85	5	21
2019	Information technology	76	12	12	0	0	0	88	0	17
2019	Policy	33	47	12	6	2	0	80	8	47
2019	Project management	54	31	11	0	4	0	85	4	48
2018	Communications or public affairs	23	48	30	0	0	0	70	0	17
2018	Administration and operations	51	20	24	2	0	2	73	2	45
2018	Human resources	73	8	0	0	0	19	100	0	11
2018	Financial management	67	26	7	0	0	0	93	0	27
2018	Information technology	69	12	6	6	0	7	87	7	16
2018	Policy	38	29	19	9	5	0	67	14	45
2018	Project management	32	36	27	5	0	0	69	5	44
2018	None of the above	31	29	21	18	0	0	61	18	10
2017	Communications or public affairs	56	10	19	0	10	5	69	10	20
2017	Administration and operations	48	33	13	2	0	3	84	2	62
2017	Human resources	55	22	7	0	0	16	91	0	13
2017	Financial management	60	27	0	8	0	4	91	9	25
2017	Information technology	48	35	12	6	0	0	83	6	17
2017	Policy	34	26	14	17	7	2	61	24	47
2017	Project management	50	26	11	6	4	2	78	11	46
2017	None of the above	22	42	24	6	7	0	64	13	16

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	42	28	18	6	6	71	12	17
2019	Administration and operations	36	35	16	5	8	70	13	49
2019	Human resources	62	15	14	8	0	77	8	13
2019	Financial management	58	23	14	5	0	81	5	21
2019	Information technology	41	47	6	0	6	88	6	17
2019	Policy	24	36	26	14	0	60	14	47
2019	Project management	44	33	9	15	0	77	15	48
2018	Communications or public affairs	30	22	48	0	0	52	0	17
2018	Administration and operations	43	33	16	6	2	76	9	45
2018	Human resources	50	31	19	0	0	81	0	10
2018	Financial management	45	41	15	0	0	85	0	27
2018	Information technology	69	12	13	0	6	81	6	16
2018	Policy	32	20	27	11	9	53	20	45
2018	Project management	19	21	33	18	9	40	27	43
2018	None of the above	31	19	31	18	0	51	18	10
2017	Communications or public affairs	39	32	9	14	5	72	19	21
2017	Administration and operations	30	30	24	9	8	60	16	61
2017	Human resources	38	33	22	0	8	70	8	13
2017	Financial management	43	29	16	9	4	71	13	25
2017	Information technology	42	35	17	6	0	77	6	17
2017	Policy	22	28	31	13	7	50	19	47
2017	Project management	19	31	22	18	11	50	28	46
2017	None of the above	27	37	17	12	7	64	19	16

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	46	36	18	0	0	0	0	82	0	17
2019	Administration and operations	43	33	21	2	2	0	0	75	4	49
2019	Human resources	61	31	0	8	0	0	0	92	8	13
2019	Financial management	51	45	4	0	0	0	0	96	0	22
2019	Information technology	35	35	18	6	6	0	0	71	12	17
2019	Policy	27	49	22	2	0	0	0	76	2	47
2019	Project management	31	31	21	6	11	0	0	62	17	48
2018	Communications or public affairs	35	30	30	6	0	0	0	64	6	17
2018	Administration and operations	29	40	16	11	2	2	0	71	13	45
2018	Human resources	35	65	0	0	0	0	0	100	0	11
2018	Financial management	48	34	18	0	0	0	0	82	0	27
2018	Information technology	44	44	6	6	0	0	0	88	6	16
2018	Policy	31	45	19	2	2	0	0	76	4	45
2018	Project management	20	40	26	9	5	0	0	60	14	43
2018	None of the above	39	39	10	12	0	0	0	79	12	10
2017	Communications or public affairs	28	35	33	0	5	0	0	63	5	21
2017	Administration and operations	23	37	24	9	6	0	1	61	15	61
2017	Human resources	47	29	8	8	7	0	0	77	16	13
2017	Financial management	39	36	16	9	0	0	0	75	9	25
2017	Information technology	31	52	12	0	6	0	0	83	6	17
2017	Policy	35	26	15	18	4	2	0	62	22	47
2017	Project management	16	25	38	9	13	0	0	41	22	46
2017	None of the above	40	30	11	19	0	0	0	70	19	16

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	36	40	12	6	6	0	76	12	17
2019	Administration and operations	29	41	15	12	4	0	69	16	49
2019	Human resources	31	39	30	0	0	0	70	0	13
2019	Financial management	23	36	36	5	0	0	59	5	22
2019	Information technology	12	47	12	12	18	0	59	29	17
2019	Policy	22	38	32	9	0	0	60	9	47
2019	Project management	17	41	25	8	9	0	58	17	48
2018	Communications or public affairs	18	34	30	12	6	0	52	18	17
2018	Administration and operations	26	39	21	5	9	0	65	14	43
2018	Human resources	63	19	17	0	0	0	83	0	11
2018	Financial management	29	30	33	7	0	0	60	7	27
2018	Information technology	32	43	12	6	6	0	75	12	16
2018	Policy	11	46	31	6	5	0	58	11	45
2018	Project management	13	42	27	14	5	0	55	18	44
2018	None of the above	30	39	10	12	10	0	69	21	10
2017	Communications or public affairs	24	37	29	10	0	0	61	10	20
2017	Administration and operations	21	38	18	11	12	0	58	24	61
2017	Human resources	29	25	31	15	0	0	55	15	13
2017	Financial management	34	34	8	16	8	0	68	24	25
2017	Information technology	30	23	30	12	6	0	53	17	17
2017	Policy	14	35	20	17	11	3	50	29	47
2017	Project management	12	28	31	19	11	0	39	30	46
2017	None of the above	20	37	11	13	19	0	57	32	16

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	52	24	18	0	6	0	76	6	17
2019	Administration and operations	35	37	21	6	2	0	72	8	49
2019	Human resources	39	53	0	8	0	0	92	8	13
2019	Financial management	46	23	27	5	0	0	69	5	22
2019	Information technology	35	29	6	12	18	0	65	29	17
2019	Policy	26	36	29	7	2	0	62	9	47
2019	Project management	31	31	17	12	9	0	62	21	48
2018	Communications or public affairs	35	24	24	12	6	0	58	18	17
2018	Administration and operations	32	31	17	18	0	2	65	18	45
2018	Human resources	63	19	8	9	0	0	83	9	11
2018	Financial management	48	30	14	8	0	0	78	8	27
2018	Information technology	50	26	18	0	6	0	76	6	16
2018	Policy	16	39	33	4	7	0	56	11	45
2018	Project management	23	38	30	7	2	0	61	9	44
2018	None of the above	28	41	10	10	12	0	69	21	10
2017	Communications or public affairs	28	39	28	5	0	0	67	5	21
2017	Administration and operations	25	36	17	13	9	0	61	21	61
2017	Human resources	55	15	15	16	0	0	69	16	13
2017	Financial management	47	26	16	8	4	0	72	12	25
2017	Information technology	18	53	17	6	6	0	71	12	17
2017	Policy	27	25	17	20	10	0	52	31	47
2017	Project management	7	39	37	11	6	0	46	17	46
2017	None of the above	13	57	18	0	13	0	69	13	16

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	88	12	0	0	0	0	100	0	17
2019	Administration and operations	49	26	17	8	0	0	76	8	49
2019	Human resources	69	23	0	8	0	0	92	8	13
2019	Financial management	60	28	13	0	0	0	87	0	22
2019	Information technology	65	12	6	6	12	0	76	18	17
2019	Policy	61	24	13	2	0	0	85	2	47
2019	Project management	62	23	4	4	4	2	87	8	48

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	63	19	18	0	0	0	0	82	0	16
2019	Administration and operations	29	33	20	12	6	0	0	62	18	49
2019	Human resources	31	39	15	14	0	0	0	70	14	13
2019	Financial management	41	22	36	0	0	0	0	64	0	22
2019	Information technology	35	41	18	0	6	0	0	76	6	17
2019	Policy	21	45	26	8	0	0	0	66	8	47
2019	Project management	31	40	15	11	4	0	0	71	15	48
2018	Communications or public affairs	24	57	6	6	6	0	0	81	13	16
2018	Administration and operations	21	35	27	16	2	0	0	56	18	45
2018	Human resources	35	9	19	27	0	0	10	49	30	11
2018	Financial management	48	29	18	4	0	0	0	78	4	27
2018	Information technology	37	44	12	6	0	0	0	81	6	16
2018	Policy	23	42	28	2	4	0	0	65	7	45
2018	Project management	22	39	19	18	2	0	0	61	20	44
2018	None of the above	21	29	49	0	0	0	0	51	0	10
2017	Communications or public affairs	49	32	14	5	0	0	0	81	5	21
2017	Administration and operations	19	41	17	16	4	1	1	62	21	61
2017	Human resources	15	40	23	0	22	0	0	55	22	13
2017	Financial management	40	32	16	4	8	0	0	72	12	25
2017	Information technology	25	52	12	6	6	0	0	77	12	17
2017	Policy	18	38	24	14	6	0	0	56	20	47
2017	Project management	13	35	26	24	2	0	0	48	26	46
2017	None of the above	8	62	12	6	13	0	0	70	18	16

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	29	6	0	0	0	94	0	17
2019	Administration and operations	65	22	6	4	2	0	87	6	49
2019	Human resources	69	23	0	8	0	0	92	8	13
2019	Financial management	72	15	13	0	0	0	87	0	21
2019	Information technology	65	24	6	0	6	0	88	6	17
2019	Policy	59	34	7	0	0	0	93	0	47
2019	Project management	61	31	6	2	0	0	92	2	48
2018	Communications or public affairs	58	24	12	6	0	0	82	6	17
2018	Administration and operations	60	15	16	4	4	0	75	9	45
2018	Human resources	45	17	28	0	10	0	62	10	11
2018	Financial management	63	30	7	0	0	0	93	0	27
2018	Information technology	69	25	6	0	0	0	94	0	16
2018	Policy	47	29	15	5	5	0	75	9	45
2018	Project management	47	31	14	2	7	0	77	9	43
2018	None of the above	50	40	10	0	0	0	90	0	10
2017	Communications or public affairs	68	14	14	5	0	0	81	5	21
2017	Administration and operations	57	27	11	3	2	0	84	5	62
2017	Human resources	70	22	7	0	0	0	93	0	13
2017	Financial management	72	12	4	4	4	4	88	8	25
2017	Information technology	71	12	12	0	6	0	83	6	17
2017	Policy	66	17	10	2	2	2	86	4	47
2017	Project management	58	23	11	6	2	0	81	8	47
2017	None of the above	76	17	0	6	0	0	94	6	16

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	100	0	0	0	0	0	0	100	0	17
2019	Administration and operations	84	8	4	0	0	0	4	96	0	49
2019	Human resources	84	8	0	0	0	0	8	100	0	13
2019	Financial management	87	5	9	0	0	0	0	91	0	21
2019	Information technology	82	12	0	0	6	0	0	94	6	17
2019	Policy	85	4	4	0	0	0	6	95	0	47
2019	Project management	92	2	0	0	0	0	6	100	0	47
2018	Communications or public affairs	81	6	0	6	0	7	0	93	7	16
2018	Administration and operations	80	11	7	0	2	0	0	91	2	45
2018	Human resources	91	0	0	0	0	0	9	100	0	11
2018	Financial management	85	15	0	0	0	0	0	100	0	27
2018	Information technology	93	7	0	0	0	0	0	100	0	16
2018	Policy	76	22	2	0	0	0	0	98	0	44
2018	Project management	66	25	5	0	0	0	5	95	0	44
2018	None of the above	78	22	0	0	0	0	0	100	0	10

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	100	0	0	0	0	0	0	100	0	17
2019	Administration and operations	80	10	4	2	0	0	4	94	2	49
2019	Human resources	100	0	0	0	0	0	0	100	0	13
2019	Financial management	92	5	4	0	0	0	0	96	0	22
2019	Information technology	87	6	0	0	0	0	6	100	0	16
2019	Policy	90	7	2	2	0	0	0	96	2	47
2019	Project management	92	6	2	0	0	0	0	98	0	47
2018	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2018	Administration and operations	72	18	6	2	0	0	2	91	2	45
2018	Human resources	100	0	0	0	0	0	0	100	0	11
2018	Financial management	88	8	0	4	0	0	0	96	4	26
2018	Information technology	100	0	0	0	0	0	0	100	0	16
2018	Policy	87	9	0	0	4	0	0	96	4	45
2018	Project management	89	6	0	0	2	0	2	98	2	44
2018	None of the above	78	22	0	0	0	0	0	100	0	10
2017	Communications or public affairs	91	5	0	0	5	0	0	95	5	21
2017	Administration and operations	74	11	6	4	2	0	3	88	5	60
2017	Human resources	85	7	0	7	0	0	0	93	7	13
2017	Financial management	84	4	4	0	4	4	0	91	4	25
2017	Information technology	100	0	0	0	0	0	0	100	0	17
2017	Policy	80	4	7	2	0	5	2	91	2	47
2017	Project management	89	4	0	6	0	0	0	94	6	47
2017	None of the above	88	0	12	0	0	0	0	88	0	16

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	18	0	0	0	0	0	100	0	17
2019	Administration and operations	66	22	6	4	0	0	2	90	4	49
2019	Human resources	69	15	8	8	0	0	0	85	8	13
2019	Financial management	72	28	0	0	0	0	0	100	0	22
2019	Information technology	62	25	13	0	0	0	0	87	0	16
2019	Policy	70	28	2	0	0	0	0	98	0	46
2019	Project management	73	23	4	0	0	0	0	96	0	48
2018	Communications or public affairs	76	12	0	12	0	0	0	88	12	17
2018	Administration and operations	54	30	9	5	0	0	2	86	5	45
2018	Human resources	53	28	9	0	10	0	0	81	10	11
2018	Financial management	64	28	8	0	0	0	0	92	0	27
2018	Information technology	69	31	0	0	0	0	0	100	0	16
2018	Policy	73	11	11	0	0	0	5	88	0	44
2018	Project management	69	29	2	0	0	0	0	98	0	44
2018	None of the above	60	28	12	0	0	0	0	88	0	10
2017	Communications or public affairs	72	28	0	0	0	0	0	100	0	21
2017	Administration and operations	63	28	5	1	1	0	1	92	3	62
2017	Human resources	70	22	8	0	0	0	0	92	0	13
2017	Financial management	56	28	8	7	0	0	0	84	7	25
2017	Information technology	71	23	6	0	0	0	0	94	0	17
2017	Policy	61	29	5	0	0	3	2	95	0	47
2017	Project management	60	23	10	6	0	0	0	83	6	47
2017	None of the above	76	18	6	0	0	0	0	94	0	16

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	18	12	0	0	0	88	0	17
2019	Administration and operations	64	30	4	2	0	0	94	2	48
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	82	14	4	0	0	0	96	0	22
2019	Information technology	75	6	12	6	0	0	81	6	16
2019	Policy	73	24	2	2	0	0	96	2	47
2019	Project management	62	23	13	0	2	0	85	2	47
2018	Communications or public affairs	82	12	6	0	0	0	94	0	17
2018	Administration and operations	46	36	9	4	2	2	85	7	45
2018	Human resources	83	9	8	0	0	0	92	0	11
2018	Financial management	78	15	7	0	0	0	93	0	27
2018	Information technology	81	19	0	0	0	0	100	0	16
2018	Policy	53	29	11	0	4	2	84	4	45
2018	Project management	53	34	9	2	2	0	87	5	44
2018	None of the above	41	47	12	0	0	0	88	0	10
2017	Communications or public affairs	67	19	5	5	5	0	86	10	21
2017	Administration and operations	53	27	8	9	1	1	82	10	62
2017	Human resources	77	8	0	7	8	0	85	15	13
2017	Financial management	68	20	0	12	0	0	88	12	25
2017	Information technology	65	17	6	12	0	0	83	12	17
2017	Policy	61	15	14	4	4	2	78	9	47
2017	Project management	62	21	8	8	0	0	83	8	47
2017	None of the above	65	6	29	0	0	0	71	0	16

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	0	0	0	0	18	100	0	17
2019	Administration and operations	62	10	0	0	0	29	100	0	49
2019	Human resources	55	8	6	0	0	31	91	0	13
2019	Financial management	64	22	0	0	0	14	100	0	22
2019	Information technology	100	0	0	0	0	0	100	0	16
2019	Policy	62	12	4	0	0	22	95	0	47
2019	Project management	71	6	0	0	0	23	100	0	48
2018	Communications or public affairs	77	0	0	6	0	17	93	7	17
2018	Administration and operations	46	13	0	0	0	41	100	0	45
2018	Human resources	63	9	8	0	0	19	90	0	11
2018	Financial management	66	10	4	0	0	19	95	0	26
2018	Information technology	87	0	6	0	0	7	93	0	16
2018	Policy	57	13	2	2	0	26	94	3	44
2018	Project management	62	13	0	2	0	23	97	3	44
2018	None of the above	41	37	22	0	0	0	78	0	10
2017	Communications or public affairs	72	5	0	0	0	23	100	0	21
2017	Administration and operations	51	9	6	0	0	34	91	0	62
2017	Human resources	70	0	7	0	0	23	91	0	13
2017	Financial management	57	23	0	0	4	16	96	4	25
2017	Information technology	77	12	0	0	0	12	100	0	17
2017	Policy	49	23	2	0	0	26	97	0	47
2017	Project management	49	8	2	4	2	34	87	10	47
2017	None of the above	57	18	6	0	0	19	93	0	16

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	94	6	0	0	0	0	0	100	0	17
2019	Administration and operations	70	20	6	0	0	0	4	93	0	49
2019	Human resources	94	6	0	0	0	0	0	100	0	13
2019	Financial management	87	13	0	0	0	0	0	100	0	22
2019	Information technology	81	13	6	0	0	0	0	94	0	16
2019	Policy	83	15	2	0	0	0	0	98	0	47
2019	Project management	68	27	4	0	0	0	0	96	0	47
2018	Communications or public affairs	76	24	0	0	0	0	0	100	0	17
2018	Administration and operations	72	15	4	2	0	0	7	93	2	45
2018	Human resources	92	8	0	0	0	0	0	100	0	11
2018	Financial management	78	14	0	4	0	0	4	96	4	27
2018	Information technology	69	19	0	0	6	0	6	93	7	16
2018	Policy	76	13	2	2	2	0	4	93	5	45
2018	Project management	62	31	7	0	0	0	0	93	0	44
2018	None of the above	41	59	0	0	0	0	0	100	0	10
2017	Communications or public affairs	77	14	5	0	0	0	5	95	0	21
2017	Administration and operations	67	18	5	2	0	0	8	92	3	62
2017	Human resources	84	0	0	0	0	0	16	100	0	13
2017	Financial management	80	16	0	4	0	0	0	96	4	25
2017	Information technology	60	23	0	6	6	0	6	88	12	17
2017	Policy	72	13	4	0	0	3	9	96	0	47
2017	Project management	64	28	0	2	0	0	6	98	2	47
2017	None of the above	82	18	0	0	0	0	0	100	0	16

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2019	Administration and operations	81	6	6	2	2	0	2	89	4	49
2019	Human resources	86	14	0	0	0	0	0	100	0	13
2019	Financial management	91	0	0	5	0	0	5	95	5	22
2019	Information technology	62	25	6	6	0	0	0	87	6	16
2019	Policy	76	13	9	0	2	0	0	89	2	47
2019	Project management	70	12	6	4	4	0	2	85	9	47
2018	Communications or public affairs	71	23	6	0	0	0	0	94	0	17
2018	Administration and operations	63	9	9	5	7	0	7	78	13	45
2018	Human resources	91	9	0	0	0	0	0	100	0	11
2018	Financial management	70	22	4	0	0	0	4	96	0	27
2018	Information technology	62	25	7	0	6	0	0	87	6	16
2018	Policy	56	20	6	11	5	0	2	77	16	45
2018	Project management	70	24	3	3	0	0	0	95	3	44
2018	None of the above	79	12	10	0	0	0	0	90	0	10
2017	Communications or public affairs	70	14	16	0	0	0	0	84	0	21
2017	Administration and operations	63	21	8	2	4	0	1	86	6	62
2017	Human resources	85	15	0	0	0	0	0	100	0	13
2017	Financial management	74	7	11	0	4	4	0	84	4	25
2017	Information technology	47	23	24	0	6	0	0	70	6	17
2017	Policy	57	16	17	4	0	2	4	77	4	47
2017	Project management	72	17	6	5	0	0	0	89	5	47
2017	None of the above	68	32	0	0	0	0	0	100	0	16

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	65	24	12	0	0	0	0	88	0	17
2019	Administration and operations	58	25	13	2	2	0	0	83	4	49
2019	Human resources	61	24	15	0	0	0	0	85	0	13
2019	Financial management	72	19	9	0	0	0	0	91	0	22
2019	Information technology	56	31	6	6	0	0	0	88	6	16
2019	Policy	57	32	8	2	0	0	0	89	2	47
2019	Project management	69	15	14	2	0	0	0	83	2	47
2018	Communications or public affairs	76	12	6	6	0	0	0	88	6	17
2018	Administration and operations	44	37	5	7	2	0	5	86	10	45
2018	Human resources	62	29	9	0	0	0	0	91	0	11
2018	Financial management	45	36	8	4	3	0	4	84	8	27
2018	Information technology	69	31	0	0	0	0	0	100	0	16
2018	Policy	59	23	16	2	0	0	0	82	2	45
2018	Project management	58	32	5	5	0	0	0	91	5	43
2018	None of the above	60	40	0	0	0	0	0	100	0	10
2017	Communications or public affairs	53	32	10	0	0	5	0	90	0	21
2017	Administration and operations	42	28	16	10	1	2	0	72	12	61
2017	Human resources	53	40	7	0	0	0	0	93	0	13
2017	Financial management	48	36	8	0	4	0	4	88	4	25
2017	Information technology	53	42	0	0	6	0	0	94	6	17
2017	Policy	39	38	18	3	0	0	2	79	3	47
2017	Project management	56	17	19	6	2	0	0	73	8	47
2017	None of the above	42	58	0	0	0	0	0	100	0	16

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	18	29	53	0	0	0	47	0	17
2019	Administration and operations	25	31	28	9	6	0	56	16	49
2019	Human resources	23	55	14	8	0	0	78	8	13
2019	Financial management	46	28	22	4	0	0	73	4	22
2019	Information technology	29	41	18	0	12	0	71	12	17
2019	Policy	13	45	37	4	0	0	58	4	47
2019	Project management	25	36	35	4	0	0	61	4	48
2018	Communications or public affairs	6	46	36	12	0	0	52	12	17
2018	Administration and operations	14	38	44	4	0	0	52	4	45
2018	Human resources	26	37	37	0	0	0	63	0	11
2018	Financial management	48	29	18	0	0	4	81	0	27
2018	Information technology	25	50	19	6	0	0	75	6	16
2018	Policy	12	39	36	9	5	0	51	13	44
2018	Project management	14	48	29	9	0	0	62	9	44
2018	None of the above	12	39	31	18	0	0	51	18	10
2017	Communications or public affairs	14	49	32	5	0	0	63	5	21
2017	Administration and operations	16	25	48	8	3	2	41	11	62
2017	Human resources	7	33	29	31	0	0	40	31	13
2017	Financial management	37	31	24	8	0	0	68	8	25
2017	Information technology	12	54	12	17	6	0	65	23	17
2017	Policy	9	39	40	12	0	0	47	12	47
2017	Project management	6	43	40	6	4	0	49	10	47
2017	None of the above	0	40	41	19	0	0	40	19	16

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	0	18	47	29	6	0	0	35	18	17
2019	Administration and operations	12	14	41	22	11	0	0	33	26	49
2019	Human resources	0	8	54	23	15	0	0	39	8	13
2019	Financial management	0	14	33	38	15	0	0	53	14	21
2019	Information technology	18	0	41	24	18	0	0	41	18	17
2019	Policy	7	15	38	32	8	0	0	41	21	47
2019	Project management	8	12	34	33	12	0	0	46	20	48
2018	Communications or public affairs	6	12	52	18	12	0	0	30	18	17
2018	Administration and operations	2	15	52	26	5	0	0	31	17	45
2018	Human resources	0	8	28	45	19	0	0	64	8	11
2018	Financial management	0	8	32	38	22	0	0	60	8	27
2018	Information technology	0	19	18	44	19	0	0	63	19	16
2018	Policy	4	24	37	25	9	0	0	34	28	45
2018	Project management	7	12	46	24	12	0	0	35	18	43
2018	None of the above	0	20	41	39	0	0	0	39	20	10
2017	Communications or public affairs	0	10	32	37	16	0	5	56	10	21
2017	Administration and operations	11	15	50	18	6	0	0	25	26	62
2017	Human resources	8	16	51	15	11	0	0	25	23	13
2017	Financial management	0	9	58	17	16	0	0	33	9	24
2017	Information technology	17	17	18	35	12	0	0	47	35	17
2017	Policy	2	15	48	28	7	0	0	35	17	47
2017	Project management	13	13	41	28	4	0	0	33	26	46
2017	None of the above	14	6	47	27	0	6	0	29	20	16

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	54	40	6	0	0	0	94	0	17
2019	Administration and operations	47	41	6	2	2	2	89	4	49
2019	Human resources	61	31	8	0	0	0	92	0	13
2019	Financial management	67	28	0	5	0	0	95	5	22
2019	Information technology	47	53	0	0	0	0	100	0	17
2019	Policy	32	42	15	2	0	9	81	2	47
2019	Project management	50	31	15	2	0	2	82	2	48
2018	Communications or public affairs	42	42	0	12	0	5	88	12	17
2018	Administration and operations	52	39	7	0	0	2	93	0	45
2018	Human resources	53	29	19	0	0	0	81	0	11
2018	Financial management	56	33	3	4	0	4	92	4	27
2018	Information technology	63	31	0	0	0	7	100	0	16
2018	Policy	38	40	13	7	0	2	79	7	45
2018	Project management	38	46	9	2	0	5	88	2	44
2018	None of the above	59	20	12	10	0	0	78	10	10
2017	Communications or public affairs	49	51	0	0	0	0	100	0	21
2017	Administration and operations	42	38	10	8	0	2	82	8	61
2017	Human resources	66	34	0	0	0	0	100	0	13
2017	Financial management	61	31	0	4	4	0	92	8	25
2017	Information technology	47	42	6	0	6	0	88	6	17
2017	Policy	46	34	8	9	0	3	83	9	46
2017	Project management	34	47	6	6	2	4	85	9	47
2017	None of the above	61	27	6	7	0	0	87	7	16

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	71	24	6	0	0	0	94	0	17
2019	Administration and operations	40	49	8	2	0	0	90	2	49
2019	Human resources	68	32	0	0	0	0	100	0	13
2019	Financial management	82	18	0	0	0	0	100	0	22
2019	Information technology	65	18	6	6	6	0	82	12	17
2019	Policy	43	39	9	6	0	2	84	6	46
2019	Project management	54	29	13	4	0	0	83	4	48
2018	Communications or public affairs	46	48	0	6	0	0	94	6	17
2018	Administration and operations	51	27	16	4	2	0	78	7	45
2018	Human resources	62	29	9	0	0	0	91	0	11
2018	Financial management	59	37	4	0	0	0	96	0	27
2018	Information technology	63	24	12	0	0	0	88	0	16
2018	Policy	38	38	18	2	4	0	76	7	45
2018	Project management	40	44	5	5	2	5	88	7	44
2018	None of the above	59	20	22	0	0	0	78	0	10
2017	Communications or public affairs	53	28	9	10	0	0	81	10	21
2017	Administration and operations	46	32	13	7	0	2	80	7	62
2017	Human resources	62	38	0	0	0	0	100	0	13
2017	Financial management	56	20	4	16	4	0	76	21	25
2017	Information technology	60	12	23	0	6	0	71	6	17
2017	Policy	40	39	7	10	2	2	80	13	47
2017	Project management	32	41	7	15	6	0	72	21	47
2017	None of the above	33	67	0	0	0	0	100	0	16

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Communications or public affairs	12	88	17
2019	Administration and operations	17	83	49
2019	Human resources	16	84	13
2019	Financial management	9	91	22
2019	Information technology	6	94	17
2019	Policy	7	93	47
2019	Project management	7	93	46
2017	Administration and operations	20	80	61
2017	None of the above	32	68	16
2014	Administration and operations	14	86	79
2014	Information technology	0	100	16
2014	None of the above	10	90	48

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	66	28	0	0	0	0	6	70	30	17
2019	Administration and operations	55	28	6	4	4	2	0	56	44	49
2019	Human resources	55	30	8	0	8	0	0	55	45	13
2019	Financial management	41	40	5	5	5	5	0	43	57	22
2019	Information technology	59	35	0	6	0	0	0	59	41	17
2019	Policy	64	25	4	2	0	4	0	67	33	47
2019	Project management	50	27	13	2	4	2	2	52	48	48
2018	Communications or public affairs	64	24	0	12	0	0	0	64	36	17
2018	Administration and operations	65	24	2	5	2	2	0	67	33	45
2018	Human resources	54	36	9	0	0	0	0	54	46	11
2018	Financial management	48	30	15	4	0	4	0	50	50	27
2018	Information technology	75	25	0	0	0	0	0	75	25	16
2018	Policy	74	14	2	0	5	2	2	78	22	45
2018	Project management	59	23	9	0	5	5	0	62	38	44
2018	None of the above	59	31	10	0	0	0	0	59	41	10
2017	Communications or public affairs	56	19	14	7	0	0	5	59	41	21
2017	Administration and operations	51	23	10	3	6	5	1	55	45	62
2017	Human resources	63	30	7	0	0	0	0	63	37	13
2017	Financial management	49	29	11	0	8	4	0	51	49	25
2017	Information technology	70	24	6	0	0	0	0	70	30	17
2017	Policy	53	29	7	2	2	7	0	57	43	47
2017	Project management	45	31	11	2	2	9	0	50	50	47
2017	None of the above	59	21	7	0	0	13	0	68	32	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	32	68	21
2019	Financial management	34	66	12
2019	Policy	32	68	15
2019	Project management	46	54	22

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	79	21	20
2019	Financial management	83	17	12
2019	Policy	72	28	15
2019	Project management	76	24	21
2018	Administration and operations	67	33	15
2018	Financial management	77	23	13
2018	Policy	67	33	10
2018	Project management	75	25	16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	51	19	11	10	0	10	78	11	21
2019	Financial management	67	25	0	0	0	8	100	0	12
2019	Policy	61	5	14	0	0	21	83	0	15
2019	Project management	72	19	9	0	0	0	91	0	22
2018	Administration and operations	59	27	7	0	0	7	92	0	15
2018	Financial management	77	7	8	0	0	8	91	0	13
2018	Policy	42	19	19	20	0	0	61	20	10
2018	Project management	69	25	6	0	0	0	94	0	16
2017	Administration and operations	65	23	0	5	0	8	95	5	26
2017	Financial management	65	35	0	0	0	0	100	0	12
2017	Policy	55	11	13	0	6	15	83	0	19
2017	Project management	63	14	5	0	0	18	94	0	22

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Administration and operations	19	9	19	10	19	0	23	37	39	21
2019	Financial management	41	8	8	9	8	0	25	66	23	12
2019	Policy	21	6	7	0	0	12	54	80	0	15
2019	Project management	9	0	37	0	23	0	32	13	33	22
2018	Administration and operations	0	6	14	7	27	6	39	12	62	15
2018	Financial management	31	0	16	7	0	8	38	57	13	13
2018	Policy	11	8	0	19	22	0	40	32	68	10
2018	Project management	19	13	25	13	12	0	19	39	31	16
2017	Administration and operations	11	12	7	4	17	0	49	45	41	26
2017	Financial management	17	12	24	8	0	0	39	48	13	12
2017	Policy	0	0	17	11	6	15	51	0	50	19
2017	Project management	5	5	23	9	9	9	40	18	36	22

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Communications or public affairs	78	6	11	0	6	0	0	83	6	17
2019	Administration and operations	70	14	6	4	2	2	2	87	6	49
2019	Human resources	39	15	8	15	23	0	0	54	39	13
2019	Financial management	50	31	0	14	0	0	5	85	15	22
2019	Information technology	65	12	0	18	0	0	6	81	19	17
2019	Policy	65	12	9	6	0	0	8	84	7	47
2019	Project management	70	6	9	2	2	2	8	86	5	47
2018	Communications or public affairs	52	30	12	6	0	0	0	82	6	17
2018	Administration and operations	71	9	5	0	2	0	13	92	3	45
2018	Human resources	63	0	19	0	19	0	0	63	19	11
2018	Financial management	70	7	7	0	7	4	4	84	8	27
2018	Information technology	81	7	0	6	0	0	6	93	7	16
2018	Policy	55	18	9	2	2	2	11	84	5	45
2018	Project management	63	13	3	2	4	3	11	89	7	44
2018	None of the above	100	0	0	0	0	0	0	100	0	10

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment