2019 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 27 2 5 0 0 0 93 5 59
2019 Provides services to public - Both English and French 56 44 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 47 42 3 8 0 0 0 89 8 63
2017 Provides services to public - Both English and French 49 51 0 0 0 0 0 100 0 22
2014 Provides services to public - English only 46 40 2 8 5 0 0 86 13 62
2014 Provides services to public - Both English and French 43 40 0 12 4 0 0 84 16 25
2011 Provides services to public - English only 50 40 3 7 0 0 0 90 7 72
2011 Provides services to public - Both English and French 70 21 3 3 3 0 0 91 6 36
2008 Provides services to public - English only 40 43 6 7 5 0 0 83 11 87
2008 Provides services to public - Both English and French 66 24 3 5 3 0 0 89 8 38

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 10 2 0 0 0 9 98 0 59
2019 Provides services to public - Both English and French 65 26 0 9 0 0 0 91 9 23
2017 Provides services to public - English only 81 9 3 0 0 0 6 97 0 63
2017 Provides services to public - Both English and French 56 24 5 10 5 0 0 80 15 22
2014 Provides services to public - English only 81 6 3 0 0 0 9 97 0 62
2014 Provides services to public - Both English and French 60 12 12 8 4 0 4 75 12 25
2011 Provides services to public - English only 83 9 4 0 0 0 4 96 0 71
2011 Provides services to public - Both English and French 69 14 9 3 5 0 0 83 8 36
2008 Provides services to public - English only 82 15 1 0 1 0 1 98 1 87
2008 Provides services to public - Both English and French 68 11 5 13 3 0 0 79 16 38

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 24 8 7 0 0 0 85 7 59
2019 Provides services to public - Both English and French 61 31 0 9 0 0 0 91 9 23
2017 Provides services to public - English only 44 30 11 13 2 0 0 74 15 63
2017 Provides services to public - Both English and French 52 44 0 4 0 0 0 96 4 22
2014 Provides services to public - English only 59 28 3 3 6 0 0 87 9 62
2014 Provides services to public - Both English and French 48 36 12 0 4 0 0 84 4 25
2011 Provides services to public - English only 57 31 5 4 3 0 0 88 7 72
2011 Provides services to public - Both English and French 67 19 6 8 0 0 0 86 8 36

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 55 10 8 3 0 0 78 12 59
2019 Provides services to public - Both English and French 58 23 19 0 0 0 0 81 0 22
2017 Provides services to public - English only 33 44 13 10 0 0 0 77 10 63
2017 Provides services to public - Both English and French 45 50 5 0 0 0 0 95 0 22
2014 Provides services to public - English only 22 47 3 19 9 0 0 69 28 62
2014 Provides services to public - Both English and French 36 44 12 4 4 0 0 80 8 25
2011 Provides services to public - English only 29 47 11 8 3 0 1 78 11 72
2011 Provides services to public - Both English and French 38 52 0 9 0 0 0 91 9 36
2008 Provides services to public - English only 23 52 11 6 8 0 0 75 14 87
2008 Provides services to public - Both English and French 47 39 8 3 0 0 3 89 3 38

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 31 7 2 0 0 0 91 2 58
2019 Provides services to public - Both English and French 77 18 5 0 0 0 0 95 0 23
2017 Provides services to public - English only 67 28 2 3 0 0 0 95 3 62
2017 Provides services to public - Both English and French 80 20 0 0 0 0 0 100 0 22
2014 Provides services to public - English only 52 39 5 5 0 0 0 91 5 63
2014 Provides services to public - Both English and French 56 28 8 4 4 0 0 84 8 25

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 34 5 3 0 0 0 92 3 59
2019 Provides services to public - Both English and French 73 19 8 0 0 0 0 92 0 23
2017 Provides services to public - English only 48 30 11 8 2 2 0 79 9 63
2017 Provides services to public - Both English and French 45 34 6 10 0 5 0 83 10 21
2014 Provides services to public - English only 35 42 6 11 6 0 0 77 17 63
2014 Provides services to public - Both English and French 44 36 12 0 4 0 4 84 4 25
2011 Provides services to public - English only 45 39 8 4 3 0 1 85 7 72
2011 Provides services to public - Both English and French 54 31 0 12 3 0 0 86 14 35

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 37 7 3 0 0 0 90 3 59
2019 Provides services to public - Both English and French 73 27 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 44 45 6 2 3 0 0 89 5 63
2017 Provides services to public - Both English and French 45 51 4 0 0 0 0 96 0 22
2014 Provides services to public - English only 35 46 2 12 4 0 0 81 17 63
2014 Provides services to public - Both English and French 36 44 8 0 12 0 0 80 12 25
2011 Provides services to public - English only 35 41 14 8 1 0 0 77 10 72
2011 Provides services to public - Both English and French 56 33 0 3 9 0 0 88 12 35
2008 Provides services to public - English only 35 40 9 10 6 0 0 74 16 86
2008 Provides services to public - Both English and French 47 39 11 3 0 0 0 87 3 38

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 32 10 7 5 0 0 78 12 59
2019 Provides services to public - Both English and French 43 52 5 0 0 0 0 95 0 23
2017 Provides services to public - English only 33 40 15 11 0 0 0 73 11 63
2017 Provides services to public - Both English and French 41 37 12 9 0 0 0 78 9 22
2014 Provides services to public - English only 37 34 8 12 9 0 0 71 22 63
2014 Provides services to public - Both English and French 40 28 24 4 4 0 0 68 8 25
2011 Provides services to public - English only 25 50 10 7 8 0 0 75 15 72
2011 Provides services to public - Both English and French 32 36 6 12 12 0 3 70 24 36

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 42 17 8 2 0 0 73 10 59
2019 Provides services to public - Both English and French 51 35 9 4 0 0 0 86 4 23
2017 Provides services to public - English only 36 43 13 6 2 0 0 79 8 63
2017 Provides services to public - Both English and French 36 46 0 18 0 0 0 82 18 22

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 31 7 8 0 0 0 85 8 59
2019 Provides services to public - Both English and French 77 23 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 53 33 8 5 2 0 0 85 6 63
2017 Provides services to public - Both English and French 48 42 10 0 0 0 0 90 0 22
2014 Provides services to public - English only 52 42 5 2 0 0 0 94 2 63
2014 Provides services to public - Both English and French 48 44 4 0 4 0 0 92 4 25
2011 Provides services to public - English only 47 37 7 7 1 1 0 85 8 71
2011 Provides services to public - Both English and French 47 39 3 3 9 0 0 86 12 36
2008 Provides services to public - English only 55 26 9 5 6 0 0 80 10 86
2008 Provides services to public - Both English and French 50 39 3 8 0 0 0 89 8 38

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 36 10 5 0 0 0 84 5 58
2019 Provides services to public - Both English and French 64 36 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 39 45 10 3 3 0 0 84 6 63
2017 Provides services to public - Both English and French 46 36 14 4 0 0 0 82 4 22

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 21 9 2 0 0 0 90 2 58
2019 Provides services to public - Both English and French 82 13 5 0 0 0 0 95 0 23
2017 Provides services to public - English only 65 29 3 2 2 0 0 94 3 63
2017 Provides services to public - Both English and French 77 19 4 0 0 0 0 96 0 22
2014 Provides services to public - English only 63 27 3 6 1 0 0 89 8 63
2014 Provides services to public - Both English and French 60 28 8 0 4 0 0 88 4 25
2011 Provides services to public - English only 63 27 6 3 1 0 0 90 4 70
2011 Provides services to public - Both English and French 83 12 3 3 0 0 0 94 3 36

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 40 10 8 3 0 0 78 12 59
2019 Provides services to public - Both English and French 55 41 4 0 0 0 0 96 0 23
2017 Provides services to public - English only 38 39 15 6 2 0 0 77 8 63
2017 Provides services to public - Both English and French 47 37 0 15 0 0 0 85 15 22
2014 Provides services to public - English only 26 47 8 14 6 0 0 72 20 63
2014 Provides services to public - Both English and French 32 32 16 12 8 0 0 64 20 25
2011 Provides services to public - English only 29 40 10 11 9 0 0 70 21 72
2011 Provides services to public - Both English and French 52 27 6 8 6 0 0 80 15 36

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 31 9 7 2 0 0 83 8 59
2019 Provides services to public - Both English and French 73 27 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 44 33 10 10 3 0 0 78 13 63
2017 Provides services to public - Both English and French 57 22 15 6 0 0 0 80 6 22
2014 Provides services to public - English only 32 37 8 16 8 0 0 69 23 63
2014 Provides services to public - Both English and French 36 32 12 12 8 0 0 68 20 25

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 38 5 13 0 0 2 82 13 56
2019 Provides services to public - Both English and French 65 31 4 0 0 0 0 96 0 23
2017 Provides services to public - English only 39 40 16 5 0 0 0 79 5 63
2017 Provides services to public - Both English and French 49 37 9 5 0 0 0 86 5 22
2014 Provides services to public - English only 43 28 8 12 9 0 0 71 22 63
2014 Provides services to public - Both English and French 43 20 8 16 12 0 0 64 28 25
2011 Provides services to public - English only 43 34 13 10 1 0 0 76 11 71
2011 Provides services to public - Both English and French 41 42 8 3 3 3 0 86 6 36

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 31 9 5 0 0 0 86 5 59
2019 Provides services to public - Both English and French 77 23 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 54 35 5 3 3 0 0 89 6 63
2017 Provides services to public - Both English and French 43 49 8 0 0 0 0 92 0 22
2014 Provides services to public - English only 50 30 6 12 1 0 0 80 14 63
2014 Provides services to public - Both English and French 52 28 8 4 8 0 0 80 12 25
2011 Provides services to public - English only 44 40 12 3 1 0 0 83 4 72
2011 Provides services to public - Both English and French 59 32 0 3 5 0 0 91 9 35
2008 Provides services to public - English only 35 42 12 7 3 1 0 78 11 86
2008 Provides services to public - Both English and French 50 42 3 5 0 0 0 92 5 38

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 36 12 2 5 0 0 81 7 58
2019 Provides services to public - Both English and French 15 43 29 13 0 0 0 58 13 22
2017 Provides services to public - English only 33 50 11 1 4 0 0 83 6 63
2017 Provides services to public - Both English and French 28 33 21 9 9 0 0 61 18 22
2014 Provides services to public - English only 34 43 14 8 2 0 0 77 9 63
2014 Provides services to public - Both English and French 36 21 32 4 4 0 4 58 8 25
2011 Provides services to public - English only 39 39 16 4 2 0 0 78 6 72
2011 Provides services to public - Both English and French 25 31 28 11 5 0 0 56 16 36
2008 Provides services to public - English only 28 32 24 8 8 0 0 60 16 87
2008 Provides services to public - Both English and French 37 37 13 11 3 0 0 74 13 38

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 24 32 19 10 0 2 29 38 59
2019 Provides services to public - Both English and French 9 17 48 17 8 0 0 25 26 23
2017 Provides services to public - English only 18 20 45 6 5 3 2 12 40 63
2017 Provides services to public - Both English and French 10 20 54 10 6 0 0 16 30 21
2014 Provides services to public - English only 17 26 37 14 6 0 0 20 43 63
2014 Provides services to public - Both English and French 0 28 36 24 4 0 8 30 31 25
2011 Provides services to public - English only 14 27 35 14 9 0 1 23 42 72
2011 Provides services to public - Both English and French 17 21 51 9 3 0 0 11 38 35
2008 Provides services to public - English only 15 21 37 22 3 0 2 26 36 87
2008 Provides services to public - Both English and French 5 29 32 32 3 0 0 34 34 38

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 2 12 19 30 34 2 2 67 14 59
2019 Provides services to public - Both English and French 0 5 9 41 36 4 5 84 6 22
2017 Provides services to public - English only 5 19 22 28 23 3 0 53 25 63
2017 Provides services to public - Both English and French 0 4 40 33 19 0 4 54 4 22
2014 Provides services to public - English only 9 13 32 22 23 0 0 45 22 62
2014 Provides services to public - Both English and French 0 20 28 32 8 4 8 45 23 25
2011 Provides services to public - English only 6 16 34 27 13 3 1 42 23 72
2011 Provides services to public - Both English and French 6 17 33 27 11 3 3 41 24 36
2008 Provides services to public - English only 9 20 31 33 5 0 2 39 29 87
2008 Provides services to public - Both English and French 5 13 24 37 18 0 3 57 19 38

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 34 31 8 7 0 2 15 53 59
2019 Provides services to public - Both English and French 13 29 31 19 8 0 0 27 42 22
2017 Provides services to public - English only 27 26 33 8 5 2 0 13 54 63
2017 Provides services to public - Both English and French 9 49 17 21 4 0 0 25 58 22
2014 Provides services to public - English only 31 22 34 9 4 0 0 14 53 63
2014 Provides services to public - Both English and French 28 16 20 16 8 0 12 27 51 25
2011 Provides services to public - English only 32 25 28 7 2 3 3 9 61 71
2011 Provides services to public - Both English and French 20 29 26 22 0 0 3 23 50 35
2008 Provides services to public - English only 46 25 17 7 2 0 2 9 73 87
2008 Provides services to public - Both English and French 16 26 24 21 5 0 8 29 46 38

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 23 36 19 8 0 3 28 35 59
2019 Provides services to public - Both English and French 0 22 52 23 4 0 0 27 22 23
2017 Provides services to public - English only 15 19 41 20 4 2 0 24 34 63
2017 Provides services to public - Both English and French 5 23 52 15 6 0 0 21 28 22
2014 Provides services to public - English only 10 24 41 19 6 0 0 25 33 61
2014 Provides services to public - Both English and French 4 20 36 16 16 4 4 34 27 25
2011 Provides services to public - English only 7 18 44 20 9 2 1 29 26 72
2011 Provides services to public - Both English and French 14 8 41 25 8 0 3 35 23 36
2008 Provides services to public - English only 11 15 45 21 6 1 1 27 27 87
2008 Provides services to public - Both English and French 3 11 43 24 19 0 0 43 14 37

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 15 20 27 17 3 2 46 32 59
2019 Provides services to public - Both English and French 9 22 43 17 9 0 0 26 31 23
2017 Provides services to public - English only 22 25 25 19 6 3 0 25 49 63
2017 Provides services to public - Both English and French 9 20 37 22 6 5 0 30 31 21
2014 Provides services to public - English only 22 26 34 12 6 0 0 19 48 63
2014 Provides services to public - Both English and French 16 33 24 8 15 0 4 24 51 25
2011 Provides services to public - English only 15 26 25 23 9 0 1 32 42 71
2011 Provides services to public - Both English and French 22 31 24 11 8 0 3 20 55 36
2008 Provides services to public - English only 13 19 31 29 5 2 1 35 33 86
2008 Provides services to public - Both English and French 0 21 37 26 16 0 0 42 21 38

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 11 22 36 23 5 4 64 12 58
2019 Provides services to public - Both English and French 9 4 22 47 17 0 0 64 14 23
2017 Provides services to public - English only 6 10 21 43 16 2 1 61 17 62
2017 Provides services to public - Both English and French 0 4 19 40 22 10 5 73 5 22
2014 Provides services to public - English only 8 6 34 27 20 0 5 49 15 62
2014 Provides services to public - Both English and French 4 12 20 28 24 0 12 58 19 25
2011 Provides services to public - English only 5 21 21 33 15 0 4 50 28 71
2011 Provides services to public - Both English and French 8 28 20 27 14 0 3 42 37 36
2008 Provides services to public - English only 10 22 36 21 7 1 3 29 34 87
2008 Provides services to public - Both English and French 5 13 29 34 11 3 5 49 20 38

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 15 43 19 7 2 0 26 31 59
2019 Provides services to public - Both English and French 13 18 39 22 8 0 0 30 31 23
2017 Provides services to public - English only 18 23 45 6 6 2 0 13 42 63
2017 Provides services to public - Both English and French 5 36 44 9 6 0 0 15 41 22
2014 Provides services to public - English only 25 25 33 11 6 0 0 17 50 63
2014 Provides services to public - Both English and French 20 16 36 12 8 0 8 21 39 25

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 2 9 26 38 26 0 0 64 10 58
2019 Provides services to public - Both English and French 4 4 50 29 13 0 0 41 9 23
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 7 2 0 0 0 12 98 0 59
2019 Provides services to public - Both English and French 68 9 9 13 0 0 0 77 13 23
2017 Provides services to public - English only 79 3 5 0 0 2 11 95 0 63
2017 Provides services to public - Both English and French 52 14 4 15 10 0 5 70 26 22
2014 Provides services to public - English only 75 2 8 0 0 2 14 91 0 63
2014 Provides services to public - Both English and French 64 8 4 12 8 0 4 75 21 25
2011 Provides services to public - English only 78 7 4 0 0 1 10 95 0 72
2011 Provides services to public - Both English and French 55 17 17 3 9 0 0 72 11 36
2008 Provides services to public - English only 66 3 9 3 3 0 15 81 8 87
2008 Provides services to public - Both English and French 42 11 18 8 13 0 8 57 23 38

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 25 12 2 5 2 4 80 7 59
2019 Provides services to public - Both English and French 41 27 22 9 0 0 0 68 9 23
2017 Provides services to public - English only 38 28 8 8 3 8 7 77 13 63
2017 Provides services to public - Both English and French 43 23 9 5 0 9 12 83 6 22
2014 Provides services to public - English only 38 36 14 5 5 3 0 76 10 63
2014 Provides services to public - Both English and French 40 28 4 8 8 8 4 77 18 25

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 25 8 3 3 0 2 84 7 59
2019 Provides services to public - Both English and French 73 18 4 4 0 0 0 91 4 23
2017 Provides services to public - English only 59 29 2 6 3 2 0 89 10 63
2017 Provides services to public - Both English and French 61 34 0 6 0 0 0 94 6 22
2014 Provides services to public - English only 63 14 5 8 11 0 0 77 18 63
2014 Provides services to public - Both English and French 48 32 11 4 4 0 0 80 8 25

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 20 3 7 2 0 0 88 9 58
2019 Provides services to public - Both English and French 91 0 4 5 0 0 0 91 5 23
2017 Provides services to public - English only 68 21 5 5 2 0 0 89 7 62
2017 Provides services to public - Both English and French 57 39 0 4 0 0 0 96 4 22
2014 Provides services to public - English only 60 26 5 5 5 0 0 86 9 63
2014 Provides services to public - Both English and French 40 48 12 0 0 0 0 88 0 25

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 24 8 3 0 0 0 88 3 59
2019 Provides services to public - Both English and French 78 22 0 0 0 0 0 100 0 23
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 60 31 5 2 0 0 2 93 2 58
2019 Provides services to public - Both English and French 69 27 0 4 0 0 0 96 4 23

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 29 5 5 2 0 2 88 7 59
2019 Provides services to public - Both English and French 47 44 5 4 0 0 0 91 4 23
2017 Provides services to public - English only 51 29 6 14 0 0 0 80 14 63
2017 Provides services to public - Both English and French 45 42 4 9 0 0 0 87 9 22
2014 Provides services to public - English only 49 36 8 6 1 0 0 85 8 63
2014 Provides services to public - Both English and French 44 44 4 4 4 0 0 88 8 25
2011 Provides services to public - English only 44 31 11 10 4 0 0 75 14 72
2011 Provides services to public - Both English and French 45 30 14 9 3 0 0 75 12 35
2008 Provides services to public - English only 28 36 17 9 10 0 0 63 20 87
2008 Provides services to public - Both English and French 53 8 21 13 5 0 0 61 18 38

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 32 4 4 2 0 0 91 5 57
2019 Provides services to public - Both English and French 78 22 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 52 32 5 11 0 0 0 84 11 63
2017 Provides services to public - Both English and French 62 28 4 5 0 0 0 91 5 22
2014 Provides services to public - English only 54 26 5 9 5 0 2 81 14 63
2014 Provides services to public - Both English and French 41 43 12 0 4 0 0 84 4 25
2011 Provides services to public - English only 54 26 8 7 3 1 0 82 10 72
2011 Provides services to public - Both English and French 53 25 8 3 8 3 0 80 12 36
2008 Provides services to public - English only 44 24 13 9 8 1 0 69 18 86
2008 Provides services to public - Both English and French 55 18 11 11 5 0 0 74 16 38

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 57 31 7 3 2 0 0 88 5 59
2019 Provides services to public - Both English and French 71 25 0 4 0 0 0 96 4 23
2017 Provides services to public - English only 59 30 2 5 3 2 0 90 8 63
2017 Provides services to public - Both English and French 50 37 13 0 0 0 0 87 0 22
2014 Provides services to public - English only 58 28 2 8 5 0 0 86 12 63
2014 Provides services to public - Both English and French 56 32 4 0 8 0 0 88 8 25
2011 Provides services to public - English only 46 36 6 10 1 1 0 83 11 72
2011 Provides services to public - Both English and French 41 36 5 12 5 0 0 77 17 36
2008 Provides services to public - English only 37 33 11 9 8 1 0 71 17 87
2008 Provides services to public - Both English and French 58 18 8 11 5 0 0 76 16 38

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 9 0 0 0 0 10 100 0 59
2019 Provides services to public - Both English and French 77 9 4 9 0 0 0 87 9 23
2017 Provides services to public - English only 83 7 1 0 0 0 10 99 0 63
2017 Provides services to public - Both English and French 61 13 0 10 10 0 5 78 22 21
2014 Provides services to public - English only 75 5 3 0 0 0 17 96 0 63
2014 Provides services to public - Both English and French 68 8 0 5 16 0 4 79 21 25
2011 Provides services to public - English only 79 4 3 0 0 1 13 97 0 71
2011 Provides services to public - Both English and French 66 9 11 3 3 0 9 82 6 36
2008 Provides services to public - English only 75 1 7 0 0 0 17 92 0 87
2008 Provides services to public - Both English and French 47 8 16 16 3 0 11 62 21 38

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 16 2 2 2 0 0 95 3 58
2019 Provides services to public - Both English and French 78 13 4 4 0 0 0 91 4 23
2017 Provides services to public - English only 58 27 3 3 3 4 1 90 7 62
2017 Provides services to public - Both English and French 49 32 0 15 5 0 0 80 20 22
2014 Provides services to public - English only 51 25 5 5 11 3 0 79 16 62
2014 Provides services to public - Both English and French 52 20 9 0 12 4 4 78 13 25
2011 Provides services to public - English only 47 31 14 4 1 0 3 80 6 72
2011 Provides services to public - Both English and French 56 11 3 9 8 3 11 78 19 36

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 17 5 0 2 2 0 93 2 59
2019 Provides services to public - Both English and French 70 22 4 0 0 4 0 95 0 23
2017 Provides services to public - English only 66 19 5 5 3 2 0 87 8 62
2017 Provides services to public - Both English and French 54 27 9 0 4 5 0 86 4 22

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 24 8 2 2 0 0 88 3 59
2019 Provides services to public - Both English and French 54 41 5 0 0 0 0 95 0 22
2017 Provides services to public - English only 61 20 8 8 3 0 0 81 11 63
2017 Provides services to public - Both English and French 63 23 5 9 0 0 0 86 9 22
2014 Provides services to public - English only 59 24 6 5 6 0 0 83 11 62
2014 Provides services to public - Both English and French 52 32 12 4 0 0 0 84 4 25

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 21 0 0 0 0 0 100 0 10
2019 Provides services to public - Both English and French 56 44 0 0 0 0 0 100 0 12
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 24 8 7 3 2 0 81 10 59
2019 Provides services to public - Both English and French 45 51 5 0 0 0 0 95 0 22
2017 Provides services to public - English only 38 43 6 13 0 0 0 81 13 63
2017 Provides services to public - Both English and French 42 35 5 13 0 5 0 81 14 22
2014 Provides services to public - English only 27 40 13 16 2 3 0 69 18 63
2014 Provides services to public - Both English and French 44 32 12 4 8 0 0 76 12 25
2011 Provides services to public - English only 26 36 12 14 8 3 1 64 23 72
2011 Provides services to public - Both English and French 40 28 14 6 9 3 0 70 15 36

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 32 8 7 2 0 0 83 8 59
2019 Provides services to public - Both English and French 51 44 5 0 0 0 0 95 0 21
2017 Provides services to public - English only 39 35 11 14 0 0 0 75 14 63
2017 Provides services to public - Both English and French 41 40 10 4 5 0 0 81 9 22
2014 Provides services to public - English only 26 34 14 22 3 2 0 61 25 63
2014 Provides services to public - Both English and French 44 28 12 8 8 0 0 72 16 25
2011 Provides services to public - English only 23 36 12 17 12 0 0 59 29 72
2011 Provides services to public - Both English and French 37 19 23 11 6 3 0 58 18 36
2008 Provides services to public - English only 21 38 7 14 20 1 0 59 34 87
2008 Provides services to public - Both English and French 45 24 16 13 3 0 0 68 16 38

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 36 14 9 3 2 0 74 12 58
2019 Provides services to public - Both English and French 17 78 5 0 0 0 0 95 0 22
2017 Provides services to public - English only 26 32 13 20 8 2 0 58 29 63
2017 Provides services to public - Both English and French 22 37 5 24 0 11 0 67 27 21
2014 Provides services to public - English only 19 33 14 23 8 3 0 54 32 63
2014 Provides services to public - Both English and French 40 32 12 8 4 4 0 75 13 25
2011 Provides services to public - English only 17 28 18 22 11 3 1 47 34 72
2011 Provides services to public - Both English and French 21 44 14 8 12 0 0 66 20 36
2008 Provides services to public - English only 14 33 11 22 16 3 0 49 39 87
2008 Provides services to public - Both English and French 32 32 13 21 3 0 0 63 24 38

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 48 10 14 3 0 0 73 17 59
2019 Provides services to public - Both English and French 35 60 5 0 0 0 0 95 0 22
2017 Provides services to public - English only 25 40 14 10 10 2 0 66 20 63
2017 Provides services to public - Both English and French 32 36 19 13 0 0 0 68 13 22
2014 Provides services to public - English only 27 39 8 17 6 3 0 68 24 63
2014 Provides services to public - Both English and French 24 52 4 12 8 0 0 76 20 25
2011 Provides services to public - English only 19 27 23 21 10 0 0 46 30 72
2011 Provides services to public - Both English and French 29 45 11 9 6 0 0 74 15 36
2008 Provides services to public - English only 11 43 10 20 13 3 0 56 33 87
2008 Provides services to public - Both English and French 26 42 16 11 5 0 0 68 16 38

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 32 10 10 2 12 3 74 14 59
2019 Provides services to public - Both English and French 31 28 22 14 4 0 0 59 18 23
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 44 8 2 3 0 2 86 5 59
2019 Provides services to public - Both English and French 52 48 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 34 45 11 10 0 0 0 79 10 62
2017 Provides services to public - Both English and French 37 50 0 13 0 0 0 87 13 22
2014 Provides services to public - English only 41 39 9 6 5 0 0 80 11 63
2014 Provides services to public - Both English and French 43 37 4 12 4 0 0 80 16 25
2011 Provides services to public - English only 23 41 22 8 5 0 0 64 14 71
2011 Provides services to public - Both English and French 36 39 8 9 8 0 0 75 17 36

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 37 19 12 0 2 0 69 12 59
2019 Provides services to public - Both English and French 34 39 14 13 0 0 0 73 13 23

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 26 14 7 3 2 0 76 10 59
2019 Provides services to public - Both English and French 77 19 4 0 0 0 0 96 0 23
2017 Provides services to public - English only 43 43 8 3 0 3 0 88 3 63
2017 Provides services to public - Both English and French 49 38 0 9 4 0 0 87 13 22
2014 Provides services to public - English only 54 30 5 6 1 2 2 87 8 62
2014 Provides services to public - Both English and French 50 42 4 0 4 0 0 92 4 24
2011 Provides services to public - English only 40 35 6 15 3 0 1 76 18 72
2011 Provides services to public - Both English and French 72 10 8 6 3 0 0 83 9 36
2008 Provides services to public - English only 29 33 5 16 14 3 0 64 31 87
2008 Provides services to public - Both English and French 47 26 11 5 8 3 0 76 14 38

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 37 15 3 2 0 0 79 5 58
2019 Provides services to public - Both English and French 63 23 14 0 0 0 0 86 0 23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 20 22 7 7 17 0 57 16 59
2019 Provides services to public - Both English and French 45 13 19 10 0 13 0 67 11 22
2017 Provides services to public - English only 22 25 21 10 14 8 0 51 26 63
2017 Provides services to public - Both English and French 34 28 5 15 4 9 4 71 23 21
2014 Provides services to public - English only 21 25 12 19 18 5 0 48 39 63
2014 Provides services to public - Both English and French 28 16 20 16 8 12 0 50 28 25
2011 Provides services to public - English only 14 22 12 21 18 10 3 41 45 72
2011 Provides services to public - Both English and French 30 8 22 8 12 12 8 47 25 36

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 34 17 7 3 0 0 73 10 59
2019 Provides services to public - Both English and French 48 42 5 5 0 0 0 90 5 22
2017 Provides services to public - English only 31 45 11 8 3 2 0 77 11 63
2017 Provides services to public - Both English and French 55 40 5 0 0 0 0 95 0 22
2014 Provides services to public - English only 19 37 14 17 11 2 0 58 28 63
2014 Provides services to public - Both English and French 28 36 24 4 4 4 0 67 8 25
2011 Provides services to public - English only 31 28 17 15 8 0 0 60 24 71
2011 Provides services to public - Both English and French 41 31 11 9 6 0 3 74 15 36
2008 Provides services to public - English only 15 44 11 11 16 1 1 60 28 87
2008 Provides services to public - Both English and French 45 29 11 11 5 0 0 74 16 38

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 25 12 13 14 2 2 60 28 59
2019 Provides services to public - Both English and French 35 25 14 13 9 0 4 63 23 23
2017 Provides services to public - English only 23 29 10 17 17 5 0 54 36 63
2017 Provides services to public - Both English and French 21 18 5 24 4 9 18 55 39 22
2014 Provides services to public - English only 16 23 11 29 19 2 0 40 49 63
2014 Provides services to public - Both English and French 24 8 16 32 20 0 0 31 52 25
2011 Provides services to public - English only 13 26 22 20 18 0 3 39 38 72
2011 Provides services to public - Both English and French 16 33 19 11 14 0 5 52 27 36
2008 Provides services to public - English only 7 29 8 21 34 0 1 36 56 87
2008 Provides services to public - Both English and French 16 16 18 24 24 0 3 32 49 38

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 26 12 5 3 0 2 79 9 59
2019 Provides services to public - Both English and French 43 26 18 4 0 0 9 75 5 23

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 72 5 2 5 2 3 11 90 8 58
2019 Provides services to public - Both English and French 63 9 4 0 14 0 9 80 15 23

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 26 10 3 0 2 5 85 4 59
2019 Provides services to public - Both English and French 60 13 14 4 0 0 9 79 5 23

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 24 8 8 3 3 4 78 13 59
2019 Provides services to public - Both English and French 60 13 10 9 0 0 9 79 10 23

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 20 14 17 3 5 0 64 21 59
2019 Provides services to public - Both English and French 26 26 4 16 17 0 9 58 37 23

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 19 0 0 2 3 0 98 2 59
2019 Provides services to public - Both English and French 68 14 0 4 5 0 9 90 10 23

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 85 3 5 0 0 5 2 95 0 59
2019 Provides services to public - Both English and French 78 9 0 0 0 4 9 100 0 23

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 89 0 2 0 0 2 7 98 0 58
2019 Provides services to public - Both English and French 77 9 0 0 0 0 13 100 0 22

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 45 5 7 0 0 0 88 7 59
2019 Provides services to public - Both English and French 51 45 4 0 0 0 0 96 0 23
2017 Provides services to public - English only 33 38 14 8 3 3 0 73 12 63
2017 Provides services to public - Both English and French 36 41 18 0 0 5 0 81 0 22

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 37 7 0 2 0 0 92 2 59
2019 Provides services to public - Both English and French 65 21 9 4 0 0 0 86 4 23
2017 Provides services to public - English only 40 44 9 5 0 0 2 86 5 63
2017 Provides services to public - Both English and French 62 19 14 5 0 0 0 81 5 22
2014 Provides services to public - English only 44 39 5 6 5 2 0 84 11 63
2014 Provides services to public - Both English and French 43 36 8 8 4 0 0 80 12 25
2011 Provides services to public - English only 27 33 21 10 8 1 0 61 18 72
2011 Provides services to public - Both English and French 53 32 8 3 3 0 0 86 6 35

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 31 5 3 0 5 0 91 4 59
2019 Provides services to public - Both English and French 77 14 4 4 0 0 0 91 4 23
2017 Provides services to public - English only 52 30 10 2 3 3 0 85 5 63
2017 Provides services to public - Both English and French 61 15 15 0 0 10 0 84 0 22
2014 Provides services to public - English only 52 31 12 3 0 2 0 84 3 63
2014 Provides services to public - Both English and French 35 44 4 8 4 4 0 83 12 25

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 27 7 0 0 0 0 93 0 59
2019 Provides services to public - Both English and French 82 18 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 56 39 2 3 0 0 0 95 3 63
2017 Provides services to public - Both English and French 76 24 0 0 0 0 0 100 0 22
2014 Provides services to public - English only 61 27 8 5 0 0 0 88 5 63
2014 Provides services to public - Both English and French 52 40 4 4 0 0 0 92 4 25
2011 Provides services to public - English only 38 42 14 4 3 0 0 80 7 72
2011 Provides services to public - Both English and French 60 29 5 0 6 0 0 89 6 36
2008 Provides services to public - English only 34 39 7 10 9 0 0 74 20 87
2008 Provides services to public - Both English and French 50 39 5 5 0 0 0 89 5 38

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 22 8 2 0 0 0 90 2 59
2019 Provides services to public - Both English and French 91 9 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 55 27 8 8 2 0 0 83 10 63
2017 Provides services to public - Both English and French 72 24 0 4 0 0 0 96 4 22
2014 Provides services to public - English only 36 39 16 5 5 0 0 75 9 63
2014 Provides services to public - Both English and French 36 40 12 4 4 4 0 79 8 25
2011 Provides services to public - English only 28 37 11 17 4 3 0 67 22 72
2011 Provides services to public - Both English and French 57 20 11 3 8 0 0 77 12 36

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 21 9 5 0 0 0 86 5 58
2019 Provides services to public - Both English and French 77 23 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 46 38 8 5 3 0 0 84 8 63
2017 Provides services to public - Both English and French 63 28 5 4 0 0 0 91 4 22
2014 Provides services to public - English only 41 36 12 8 3 0 0 77 11 63
2014 Provides services to public - Both English and French 36 36 12 8 4 4 0 75 13 25
2011 Provides services to public - English only 31 40 12 11 6 0 0 71 17 72
2011 Provides services to public - Both English and French 55 22 11 3 8 0 0 77 12 36
2008 Provides services to public - English only 29 33 17 9 11 0 0 62 21 87
2008 Provides services to public - Both English and French 55 34 8 0 3 0 0 89 3 38

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 22 10 8 2 3 0 79 11 59
2019 Provides services to public - Both English and French 69 9 9 4 4 4 0 81 9 23
2017 Provides services to public - English only 43 30 12 9 5 0 0 74 14 63
2017 Provides services to public - Both English and French 30 43 17 0 0 10 0 81 0 22
2014 Provides services to public - English only 38 20 15 15 6 5 0 61 22 63
2014 Provides services to public - Both English and French 20 33 16 12 8 12 0 59 23 25
2011 Provides services to public - English only 27 37 14 14 6 3 0 66 20 72
2011 Provides services to public - Both English and French 41 28 14 9 6 3 0 70 15 36
2008 Provides services to public - English only 23 32 9 23 11 1 0 56 35 87
2008 Provides services to public - Both English and French 53 21 16 8 3 0 0 74 11 38
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 29 40 31 59
2019 Provides services to public - Both English and French 21 39 40 23
2017 Provides services to public - English only 22 44 34 63
2017 Provides services to public - Both English and French 8 59 33 22
2014 Provides services to public - English only 25 35 40 63
2014 Provides services to public - Both English and French 48 28 24 25
2011 Provides services to public - English only 19 34 46 71
2011 Provides services to public - Both English and French 42 33 25 36
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 36 7 7 5 0 0 81 12 58
2019 Provides services to public - Both English and French 35 44 0 5 5 0 12 89 11 23

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 17 10 0 0 7 0 89 0 59
2019 Provides services to public - Both English and French 56 18 9 0 0 5 12 89 0 23
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 12 19 3 0 31 10 62 6 59
2019 Provides services to public - Both English and French 46 17 9 4 0 22 0 82 6 23
2017 Provides services to public - English only 33 24 16 3 0 23 2 75 4 63
2017 Provides services to public - Both English and French 30 8 14 5 0 43 0 67 9 22
2014 Provides services to public - English only 21 16 15 5 5 29 9 60 15 63
2014 Provides services to public - Both English and French 32 0 32 0 4 28 4 47 6 25

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 15 10 5 0 10 0 83 6 59
2019 Provides services to public - Both English and French 90 0 5 5 0 0 0 90 5 22
2017 Provides services to public - English only 47 29 9 3 0 10 2 86 4 63
2017 Provides services to public - Both English and French 61 18 5 0 0 16 0 94 0 22
2014 Provides services to public - English only 36 31 16 8 0 9 0 74 8 63
2014 Provides services to public - Both English and French 40 25 28 4 4 0 0 64 8 25
2011 Provides services to public - English only 31 39 19 3 4 4 0 73 7 72
2011 Provides services to public - Both English and French 60 20 8 3 6 3 0 82 9 36
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 12 15 2 0 32 12 69 3 59
2019 Provides services to public - Both English and French 42 5 14 0 0 31 8 77 0 23
2017 Provides services to public - English only 33 11 16 2 0 37 2 72 3 63
2017 Provides services to public - Both English and French 35 0 13 5 0 47 0 65 9 22
2014 Provides services to public - English only 26 10 19 2 2 35 8 62 5 63
2014 Provides services to public - Both English and French 36 0 16 0 4 44 0 64 7 25

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 19 12 0 0 9 0 87 0 59
2019 Provides services to public - Both English and French 82 4 9 0 0 4 0 90 0 23
2017 Provides services to public - English only 56 20 8 2 0 15 0 89 2 62
2017 Provides services to public - Both English and French 55 25 5 0 0 16 0 94 0 22
2014 Provides services to public - English only 44 25 14 2 2 14 0 80 4 63
2014 Provides services to public - Both English and French 43 36 16 0 4 0 0 80 4 25
2011 Provides services to public - English only 32 40 18 3 0 7 0 78 3 72
2011 Provides services to public - Both English and French 58 22 11 0 3 6 0 85 3 36
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 29 12 3 3 0 0 81 7 59
2019 Provides services to public - Both English and French 77 14 4 4 0 0 0 91 4 23
2017 Provides services to public - English only 42 32 18 6 2 0 0 74 8 63
2017 Provides services to public - Both English and French 73 12 9 0 6 0 0 85 6 22

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 34 31 8 7 0 0 54 15 59
2019 Provides services to public - Both English and French 17 22 34 23 4 0 0 39 26 23
2017 Provides services to public - English only 11 39 19 22 10 0 0 49 32 62
2017 Provides services to public - Both English and French 15 22 32 32 0 0 0 36 32 22

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 29 22 21 7 0 0 49 28 57
2019 Provides services to public - Both English and French 27 17 29 27 0 0 0 44 27 23
2017 Provides services to public - English only 8 34 31 22 5 0 0 42 27 63
2017 Provides services to public - Both English and French 10 26 36 19 9 0 0 36 28 22

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 32 26 7 7 0 0 61 14 59
2019 Provides services to public - Both English and French 14 39 33 5 9 0 0 53 14 23
2017 Provides services to public - English only 16 32 26 14 11 0 0 48 26 63
2017 Provides services to public - Both English and French 25 17 32 9 14 4 0 43 24 22

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 34 10 1 2 0 2 86 3 59
2019 Provides services to public - Both English and French 30 37 9 10 9 0 5 71 20 21
2017 Provides services to public - English only 47 22 12 13 2 0 5 72 15 63
2017 Provides services to public - Both English and French 37 24 25 5 4 0 4 64 10 22

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 34 15 13 2 0 0 70 15 59
2019 Provides services to public - Both English and French 27 33 22 4 13 0 0 61 17 23
2017 Provides services to public - English only 27 28 19 14 11 0 0 55 26 63
2017 Provides services to public - Both English and French 28 21 34 9 9 0 0 49 18 21

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 41 26 3 5 0 0 66 8 59
2019 Provides services to public - Both English and French 38 49 9 4 0 0 0 87 4 23
2017 Provides services to public - English only 23 27 30 13 6 0 0 51 20 63
2017 Provides services to public - Both English and French 29 28 38 0 5 0 0 56 5 21

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 42 21 16 5 0 0 59 21 58
2019 Provides services to public - Both English and French 30 29 27 5 9 0 0 59 14 23
2017 Provides services to public - English only 6 35 31 19 8 0 0 41 28 63
2017 Provides services to public - Both English and French 24 14 37 15 10 0 0 39 25 21

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 29 20 17 7 0 0 56 24 59
2019 Provides services to public - Both English and French 40 37 13 5 4 0 0 77 9 23
2017 Provides services to public - English only 11 45 27 12 6 0 0 55 18 63
2017 Provides services to public - Both English and French 29 32 25 14 0 0 0 61 14 21

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 22 8 7 3 2 0 81 10 59
2019 Provides services to public - Both English and French 48 39 4 9 0 0 0 87 9 23

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 38 17 9 3 0 2 70 12 58
2019 Provides services to public - Both English and French 43 18 26 4 8 0 0 61 13 23
2017 Provides services to public - English only 16 35 30 16 3 0 0 51 19 63
2017 Provides services to public - Both English and French 29 37 28 6 0 0 0 66 6 21

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 31 3 0 0 0 0 97 0 58
2019 Provides services to public - Both English and French 65 21 13 0 0 0 0 87 0 23
2017 Provides services to public - English only 65 20 8 6 0 0 0 86 6 63
2017 Provides services to public - Both English and French 71 24 5 0 0 0 0 95 0 22

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 88 3 3 0 0 0 5 96 0 59
2019 Provides services to public - Both English and French 87 9 0 0 0 0 4 100 0 23
2017 Provides services to public - English only 81 8 5 5 0 2 0 90 5 63
2017 Provides services to public - Both English and French 83 4 4 5 0 0 4 90 5 22

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 88 5 5 0 0 0 2 95 0 58
2019 Provides services to public - Both English and French 91 9 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 64 23 8 5 0 0 0 87 5 63
2017 Provides services to public - Both English and French 74 18 4 0 0 0 4 96 0 22

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 17 5 2 0 0 0 93 2 59
2019 Provides services to public - Both English and French 72 23 0 5 0 0 0 95 5 23
2017 Provides services to public - English only 64 16 11 9 0 0 0 79 9 63
2017 Provides services to public - Both English and French 69 9 8 9 0 0 4 82 10 22

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 68 23 7 0 2 0 0 91 2 57
2019 Provides services to public - Both English and French 66 29 4 0 0 0 0 96 0 23
2017 Provides services to public - English only 50 14 3 0 2 0 32 93 2 63
2017 Provides services to public - Both English and French 74 9 9 0 0 0 8 90 0 22

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 2 2 2 0 0 20 96 2 59
2019 Provides services to public - Both English and French 60 13 0 5 0 0 23 94 6 23
2017 Provides services to public - English only 73 19 1 2 0 0 5 97 2 63
2017 Provides services to public - Both English and French 82 13 0 0 0 0 4 100 0 22

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 19 5 0 0 0 2 95 0 59
2019 Provides services to public - Both English and French 57 43 0 0 0 0 0 100 0 23
2017 Provides services to public - English only 61 24 12 2 0 1 0 86 2 63
2017 Provides services to public - Both English and French 73 11 13 0 4 0 0 83 4 22

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 12 14 2 2 0 2 82 4 58
2019 Provides services to public - Both English and French 78 12 0 5 0 0 4 95 5 23
2017 Provides services to public - English only 48 28 17 5 2 0 1 77 7 63
2017 Provides services to public - Both English and French 68 14 14 0 0 4 0 85 0 22

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 19 19 2 0 0 2 79 2 59
2019 Provides services to public - Both English and French 64 18 13 4 0 0 0 83 4 23

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 41 32 2 0 0 0 66 2 59
2019 Provides services to public - Both English and French 9 35 48 4 4 0 0 44 8 23
2017 Provides services to public - English only 9 37 40 10 3 0 0 46 14 63
2017 Provides services to public - Both English and French 14 21 50 15 0 0 0 36 15 22

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 12 37 32 10 0 0 43 20 59
2019 Provides services to public - Both English and French 8 22 44 26 0 0 0 26 30 23
2017 Provides services to public - English only 12 15 42 24 7 0 0 30 27 63
2017 Provides services to public - Both English and French 0 20 52 9 15 0 4 25 21 21

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 44 14 5 2 2 0 79 7 59
2019 Provides services to public - Both English and French 59 32 0 4 4 0 0 91 9 23
2017 Provides services to public - English only 52 30 8 6 3 0 0 82 10 63
2017 Provides services to public - Both English and French 54 36 5 5 0 0 0 90 5 22

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 35 7 7 0 0 2 86 7 59
2019 Provides services to public - Both English and French 60 26 9 4 0 0 0 87 4 23
2017 Provides services to public - English only 43 36 5 8 8 0 0 79 16 63
2017 Provides services to public - Both English and French 49 28 19 4 0 0 0 77 4 22
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 57
2019 Provides services to public - Both English and French 0 100 23
2017 Provides services to public - English only 11 89 63
2014 Provides services to public - English only 11 89 63
2014 Provides services to public - Both English and French 24 76 25
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 20 15 2 7 2 2 54 46 59
2019 Provides services to public - Both English and French 56 31 5 0 4 4 0 58 42 23
2017 Provides services to public - English only 39 33 13 2 5 8 0 42 58 63
2017 Provides services to public - Both English and French 46 26 14 11 0 0 4 47 53 22

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 16 7 2 5 2 4 85 7 58
2019 Provides services to public - Both English and French 77 5 5 0 4 0 9 90 5 23
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