2019 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	30	0	40	10	0	50	50	10
2019	Legal services	41	48	0	11	0	0	89	11	19
2019	Administration and operations	26	45	14	8	7	0	71	14	15
2019	Human resources	70	30	0	0	0	0	100	0	13
2019	Financial management	19	73	0	8	0	0	92	8	12
2019	Other services to the public	30	56	0	7	7	0	86	14	14
2017	Compliance, inspection and enforcement	15	65	14	0	7	0	80	7	14
2017	Legal services	61	26	6	7	0	0	87	7	14
2017	Administration and operations	30	57	8	4	0	0	87	4	18
2017	Financial management	33	67	0	0	0	0	100	0	10
2017	Other services to the public	6	57	13	18	6	0	63	24	15
2014	Compliance, inspection and enforcement	21	47	5	22	5	0	67	27	19
2014	Legal services	48	40	8	4	0	0	88	4	25
2014	Administration and operations	43	46	0	5	5	0	89	11	39
2014	Human resources	52	48	0	0	0	0	100	0	13
2014	Other services to the public	33	44	0	6	12	5	82	18	18
2014	None of the above	38	31	8	24	0	0	69	24	13

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	10	0	20	10	0	70	30	10
2019	Legal services	84	10	0	0	6	0	94	6	19
2019	Administration and operations	75	8	17	0	0	0	83	0	14
2019	Human resources	76	15	9	0	0	0	91	0	13
2019	Financial management	52	40	8	0	0	0	92	0	12
2019	Other services to the public	66	34	0	0	0	0	100	0	14
2017	Compliance, inspection and enforcement	47	31	0	21	0	0	79	21	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	60	31	0	9	0	0	91	9	18
2017	Financial management	40	43	8	8	0	0	83	8	10
2017	Other services to the public	57	43	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	69	15	15	0	0	0	85	0	19
2014	Legal services	73	8	0	16	4	0	80	20	25
2014	Administration and operations	67	18	7	5	3	0	85	8	39
2014	Human resources	63	30	7	0	0	0	93	0	13
2014	Other services to the public	72	12	6	5	0	5	89	5	18
2014	None of the above	70	7	15	0	8	0	77	8	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	20	20	10	0	0	70	10	10
2019	Legal services	62	27	6	6	0	0	89	6	19
2019	Administration and operations	37	42	0	21	0	0	79	21	15
2019	Human resources	68	32	0	0	0	0	100	0	13
2019	Financial management	36	48	9	6	0	0	84	6	12
2019	Other services to the public	51	34	7	7	0	0	86	7	14
2017	Compliance, inspection and enforcement	42	51	0	0	7	0	93	7	14
2017	Legal services	63	24	6	7	0	0	87	7	14
2017	Administration and operations	40	47	0	4	8	0	87	13	18
2017	Financial management	32	51	0	17	0	0	83	17	10
2017	Other services to the public	39	55	0	6	0	0	94	6	15
2014	Compliance, inspection and enforcement	63	21	5	5	5	0	84	11	19
2014	Legal services	55	31	4	4	6	0	86	10	25
2014	Administration and operations	53	42	0	5	0	0	95	5	39
2014	Human resources	63	37	0	0	0	0	100	0	13
2014	Other services to the public	55	22	0	12	6	5	82	18	18
2014	None of the above	54	39	0	8	0	0	92	8	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	0	40	10	40	10	0	0	40	50	10
2019	Legal services	68	22	10	0	0	0	0	90	0	19
2019	Administration and operations	50	37	7	7	0	0	0	87	7	15
2019	Human resources	68	32	0	0	0	0	0	100	0	13
2019	Financial management	0	49	25	16	9	0	0	49	25	12
2019	Other services to the public	44	49	0	7	0	0	0	93	7	14
2018	Compliance, inspection and enforcement	18	36	9	36	0	0	0	55	36	11
2018	Legal services	42	30	11	5	8	0	5	75	14	21
2018	Administration and operations	24	76	0	0	0	0	0	100	0	17
2018	Financial management	33	32	6	29	0	0	0	65	29	15
2017	Compliance, inspection and enforcement	14	28	23	21	14	0	0	42	35	14
2017	Legal services	68	32	0	0	0	0	0	100	0	14
2017	Administration and operations	41	46	8	4	0	0	0	87	4	18
2017	Financial management	23	60	8	8	0	0	0	83	8	10
2017	Other services to the public	51	31	0	18	0	0	0	82	18	15
2014	Compliance, inspection and enforcement	27	41	5	16	11	0	0	68	27	19
2014	Legal services	51	36	8	0	6	0	0	86	6	25
2014	Administration and operations	45	39	8	5	2	0	0	85	8	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	39	39	0	12	6	5	0	82	18	18
2014	None of the above	53	32	15	0	0	0	0	85	0	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	50	0	10	0	0	90	10	10
2019	Legal services	78	11	6	6	0	0	89	6	19
2019	Administration and operations	46	40	14	0	0	0	86	0	14
2019	Human resources	62	38	0	0	0	0	100	0	13
2019	Financial management	41	43	9	6	0	0	84	6	12
2019	Other services to the public	37	56	0	7	0	0	93	7	14
2017	Compliance, inspection and enforcement	35	37	14	0	14	0	72	14	14
2017	Legal services	82	12	6	0	0	0	94	0	14
2017	Administration and operations	65	31	4	0	0	0	96	0	18
2017	Financial management	40	51	0	8	0	0	92	8	10
2017	Other services to the public	57	37	6	0	0	0	94	0	15
2014	Compliance, inspection and enforcement	42	53	0	5	0	0	95	5	19
2014	Legal services	60	36	0	4	0	0	96	4	25
2014	Administration and operations	65	29	0	3	3	0	95	5	39
2014	Human resources	92	8	0	0	0	0	100	0	13
2014	Other services to the public	49	28	6	12	0	5	82	12	18
2014	None of the above	61	24	0	16	0	0	84	16	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	52	31	11	0	6	0	0	83	6	19
2019	Administration and operations	72	21	7	0	0	0	0	93	0	15
2019	Human resources	83	17	0	0	0	0	0	100	0	13
2019	Financial management	24	54	8	8	0	0	6	83	9	12
2019	Other services to the public	66	20	7	7	0	0	0	86	7	14
2018	Compliance, inspection and enforcement	64	27	0	9	0	0	0	91	9	11
2018	Legal services	56	5	15	20	0	5	0	63	21	21
2018	Administration and operations	61	28	6	5	0	0	0	89	5	18
2018	Financial management	59	19	7	15	0	0	0	78	15	15
2017	Compliance, inspection and enforcement	56	31	0	7	7	0	0	86	14	14
2017	Legal services	67	27	6	0	0	0	0	94	0	14
2017	Administration and operations	47	28	17	8	0	0	0	75	8	18
2017	Financial management	49	35	8	8	0	0	0	83	8	10
2017	Other services to the public	57	31	0	12	0	0	0	88	12	15
2014	Compliance, inspection and enforcement	68	21	5	0	5	0	0	89	5	19
2014	Legal services	50	24	8	14	4	0	0	74	18	25
2014	Administration and operations	57	30	5	5	3	0	0	87	8	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	6	5	0	88	12	18
2014	None of the above	62	16	15	8	0	0	0	77	8	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	50	0	10	10	80	20	10
2019	Legal services	78	11	6	6	0	89	6	19
2019	Administration and operations	49	43	8	0	0	92	0	15
2019	Human resources	68	32	0	0	0	100	0	13
2019	Financial management	8	59	27	6	0	67	6	12
2019	Other services to the public	44	34	14	7	0	78	7	14
2018	Compliance, inspection and enforcement	27	73	0	0	0	100	0	11
2018	Legal services	48	41	0	6	5	89	11	21
2018	Administration and operations	44	45	6	5	0	89	5	18
2018	Financial management	28	51	0	20	0	80	20	15
2017	Compliance, inspection and enforcement	20	59	14	0	7	80	7	14
2017	Legal services	80	20	0	0	0	100	0	14
2017	Administration and operations	30	39	9	22	0	69	22	18
2017	Financial management	49	51	0	0	0	100	0	10
2017	Other services to the public	56	38	6	0	0	94	0	15
2014	Compliance, inspection and enforcement	62	16	11	10	0	79	10	19
2014	Legal services	75	12	4	6	4	87	10	25
2014	Administration and operations	47	39	9	5	0	86	5	39
2014	Human resources	55	38	8	0	0	92	0	13
2014	Other services to the public	54	40	5	0	0	95	0	18
2014	None of the above	61	31	0	8	0	92	8	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	60	20	10	0	0	70	10	10
2019	Legal services	62	11	16	11	0	0	73	11	19
2019	Administration and operations	35	36	22	0	7	0	71	7	15
2019	Human resources	77	15	0	8	0	0	92	8	13
2019	Financial management	0	44	32	24	0	0	44	24	12
2019	Other services to the public	44	34	7	14	0	0	79	14	14
2018	Compliance, inspection and enforcement	27	45	0	18	9	0	73	27	11
2018	Legal services	52	23	9	6	9	0	75	15	21
2018	Administration and operations	51	22	11	11	5	0	73	17	18
2018	Financial management	19	51	15	15	0	0	71	15	15
2017	Compliance, inspection and enforcement	20	52	14	0	14	0	72	14	14
2017	Legal services	55	39	6	0	0	0	94	0	14
2017	Administration and operations	48	35	4	13	0	0	82	13	18
2017	Financial management	32	60	0	8	0	0	92	8	10
2017	Other services to the public	31	32	12	12	0	13	72	14	15
2014	Compliance, inspection and enforcement	41	32	5	11	11	0	73	22	19
2014	Legal services	50	34	8	8	0	0	84	8	25
2014	Administration and operations	37	30	16	9	8	0	67	17	39
2014	Human resources	82	18	0	0	0	0	100	0	13
2014	Other services to the public	49	34	5	0	12	0	83	12	18
2014	None of the above	62	30	8	0	0	0	92	0	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	30	30	10	0	0	0	60	10	10
2019	Legal services	46	43	6	0	6	0	0	89	6	19
2019	Administration and operations	31	42	14	13	0	0	0	73	13	15
2019	Human resources	70	30	0	0	0	0	0	100	0	13
2019	Financial management	6	78	16	0	0	0	0	84	0	12
2019	Other services to the public	44	21	13	22	0	0	0	66	22	14
2018	Compliance, inspection and enforcement	36	9	36	18	0	0	0	46	18	11
2018	Legal services	39	34	9	13	0	5	0	76	14	21
2018	Administration and operations	33	34	5	27	0	0	0	67	27	18
2018	Financial management	19	59	15	7	0	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	58	14	0	7	0	8	78	7	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	50	28	13	4	5	0	0	77	9	18
2017	Financial management	15	68	8	8	0	0	0	83	8	10
2017	Other services to the public	57	6	12	12	0	0	13	72	14	15

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	10	0	10	80	10	10
2019	Legal services	78	17	0	0	6	94	6	19
2019	Administration and operations	58	35	7	0	0	93	0	15
2019	Human resources	77	23	0	0	0	100	0	13
2019	Financial management	32	51	17	0	0	83	0	12
2019	Other services to the public	44	41	14	0	0	86	0	14
2018	Compliance, inspection and enforcement	60	40	0	0	0	100	0	10
2018	Legal services	60	29	11	0	0	89	0	20
2018	Administration and operations	54	40	6	0	0	94	0	18
2018	Financial management	36	57	0	7	0	93	7	15
2017	Compliance, inspection and enforcement	28	58	8	7	0	85	7	14
2017	Legal services	94	6	0	0	0	100	0	14
2017	Administration and operations	46	54	0	0	0	100	0	18
2017	Financial management	32	47	13	8	0	78	8	10
2017	Other services to the public	70	18	6	6	0	88	6	15
2014	Compliance, inspection and enforcement	62	27	5	5	0	90	5	19
2014	Legal services	64	24	8	4	0	88	4	25
2014	Administration and operations	52	43	5	0	0	95	0	39
2014	Human resources	48	52	0	0	0	100	0	13
2014	Other services to the public	66	23	11	0	0	89	0	18
2014	None of the above	69	16	8	8	0	84	8	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	0	20	0	80	20	10
2019	Legal services	56	11	22	0	11	67	11	19
2019	Administration and operations	49	38	7	0	7	87	7	15
2019	Human resources	77	15	0	8	0	92	8	13
2019	Financial management	8	67	25	0	0	75	0	12
2019	Other services to the public	37	41	14	7	0	78	7	14
2018	Compliance, inspection and enforcement	30	50	20	0	0	80	0	10
2018	Legal services	45	28	11	6	10	73	16	20
2018	Administration and operations	43	29	11	11	5	72	17	18
2018	Financial management	27	53	13	7	0	80	7	15
2017	Compliance, inspection and enforcement	14	52	14	7	14	65	20	14
2017	Legal services	88	6	6	0	0	94	0	14
2017	Administration and operations	38	39	4	10	8	77	18	18
2017	Financial management	32	60	8	0	0	92	0	10
2017	Other services to the public	61	13	13	6	6	74	13	14

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	40	0	0	100	0	10
2019	Legal services	76	18	0	6	94	6	18
2019	Administration and operations	70	30	0	0	100	0	15
2019	Human resources	77	23	0	0	100	0	13
2019	Financial management	27	49	24	0	76	0	12
2019	Other services to the public	63	21	15	0	85	0	13
2018	Compliance, inspection and enforcement	40	60	0	0	100	0	10
2018	Legal services	70	19	11	0	89	0	20
2018	Administration and operations	55	39	6	0	94	0	18
2018	Financial management	46	41	6	7	87	7	15
2017	Compliance, inspection and enforcement	20	58	21	0	79	0	14
2017	Legal services	94	6	0	0	100	0	14
2017	Administration and operations	57	31	13	0	87	0	18
2017	Financial management	57	43	0	0	100	0	10
2017	Other services to the public	70	30	0	0	100	0	15
2014	Compliance, inspection and enforcement	68	22	5	5	90	5	19
2014	Legal services	88	8	0	4	96	4	25
2014	Administration and operations	63	34	3	0	97	0	39
2014	Human resources	70	23	8	0	92	0	13
2014	Other services to the public	77	17	5	0	95	0	18
2014	None of the above	61	31	0	8	92	8	13

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	50	10	20	0	0	70	20	10
2019	Legal services	59	23	12	6	0	0	82	6	18
2019	Administration and operations	44	50	0	0	7	0	93	7	15
2019	Human resources	57	43	0	0	0	0	100	0	12
2019	Financial management	0	59	17	24	0	0	59	24	12
2019	Other services to the public	51	29	6	7	7	0	80	14	14
2018	Compliance, inspection and enforcement	20	60	0	20	0	0	80	20	10
2018	Legal services	40	30	5	11	9	5	74	21	20
2018	Administration and operations	32	45	11	11	0	0	77	11	18
2018	Financial management	36	57	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	16	34	29	8	14	0	50	21	14
2017	Legal services	69	25	6	0	0	0	94	0	14
2017	Administration and operations	46	26	14	13	0	0	72	13	18
2017	Financial management	49	51	0	0	0	0	100	0	10
2017	Other services to the public	45	31	0	18	6	0	76	24	15
2014	Compliance, inspection and enforcement	25	32	16	16	11	0	57	27	19
2014	Legal services	51	29	16	0	4	0	80	4	25
2014	Administration and operations	36	41	15	5	3	0	77	8	39
2014	Human resources	63	37	0	0	0	0	100	0	13
2014	Other services to the public	49	23	11	5	12	0	72	16	18
2014	None of the above	54	38	8	0	0	0	92	0	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	50	20	10	0	0	70	10	10
2019	Legal services	62	22	11	0	6	0	83	6	19
2019	Administration and operations	49	37	7	8	0	0	86	8	15
2019	Human resources	83	17	0	0	0	0	100	0	13
2019	Financial management	25	67	8	0	0	0	92	0	12
2019	Other services to the public	51	34	14	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	30	50	10	10	0	0	80	10	10
2018	Legal services	41	34	16	5	4	0	75	9	20
2018	Administration and operations	44	50	0	5	0	0	95	5	18
2018	Financial management	47	31	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	14	44	22	7	14	0	57	20	14
2017	Legal services	67	33	0	0	0	0	100	0	14
2017	Administration and operations	48	35	9	0	8	0	82	8	18
2017	Financial management	40	60	0	0	0	0	100	0	10
2017	Other services to the public	32	43	6	6	0	13	86	7	15
2014	Compliance, inspection and enforcement	36	26	11	16	10	0	62	27	19
2014	Legal services	51	27	8	4	10	0	78	14	25
2014	Administration and operations	49	23	16	6	5	0	72	12	39
2014	Human resources	74	26	0	0	0	0	100	0	13
2014	Other services to the public	60	23	5	6	6	0	83	12	18
2014	None of the above	62	16	15	8	0	0	77	8	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	50	0	0	10	90	10	10
2019	Legal services	46	32	17	0	6	78	6	19
2019	Administration and operations	36	57	7	0	0	93	0	15
2019	Human resources	70	30	0	0	0	100	0	13
2019	Financial management	25	43	32	0	0	68	0	12
2019	Other services to the public	44	27	22	7	0	71	7	14
2018	Compliance, inspection and enforcement	10	50	40	0	0	60	0	10
2018	Legal services	46	34	11	5	5	79	10	20
2018	Administration and operations	34	50	0	17	0	83	17	18
2018	Financial management	34	53	6	7	0	87	7	15
2017	Compliance, inspection and enforcement	0	65	14	7	14	65	20	14
2017	Legal services	68	25	0	7	0	93	7	14
2017	Administration and operations	43	30	23	5	0	72	5	18
2017	Financial management	32	68	0	0	0	100	0	10
2017	Other services to the public	38	31	6	18	6	70	24	15
2014	Compliance, inspection and enforcement	41	32	16	0	11	73	11	19
2014	Legal services	59	37	0	4	0	96	4	25
2014	Administration and operations	49	41	0	8	3	89	11	39
2014	Human resources	93	7	0	0	0	100	0	13
2014	Other services to the public	58	24	6	12	0	82	12	17
2014	None of the above	54	31	16	0	0	84	0	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	50	10	0	10	0	80	10	10
2019	Legal services	62	33	0	6	0	0	94	6	19
2019	Administration and operations	43	57	0	0	0	0	100	0	15
2019	Human resources	77	23	0	0	0	0	100	0	13
2019	Financial management	8	78	14	0	0	0	86	0	12
2019	Other services to the public	51	34	14	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	40	40	20	0	0	0	80	0	10
2018	Legal services	60	24	10	6	0	0	84	6	20
2018	Administration and operations	33	50	6	11	0	0	83	11	18
2018	Financial management	40	40	13	7	0	0	80	7	15
2017	Compliance, inspection and enforcement	7	66	7	0	14	7	78	15	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	47	41	13	0	0	0	87	0	18
2017	Financial management	40	60	0	0	0	0	100	0	10
2017	Other services to the public	57	30	12	0	0	0	88	0	15
2014	Compliance, inspection and enforcement	73	16	5	0	5	0	90	5	19
2014	Legal services	67	20	4	10	0	0	87	10	25
2014	Administration and operations	59	30	8	3	0	0	90	3	39
2014	Human resources	74	18	8	0	0	0	92	0	13
2014	Other services to the public	66	23	11	0	0	0	89	0	18
2014	None of the above	62	31	0	8	0	0	92	8	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	30	10	10	20	0	0	60	30	10
2019	Legal services	20	24	27	11	17	0	0	45	28	19
2019	Administration and operations	43	34	13	5	5	0	0	77	10	15
2019	Human resources	64	15	21	0	0	0	0	79	0	13
2019	Financial management	25	19	33	16	6	0	0	44	22	12
2019	Other services to the public	36	43	7	7	7	0	0	79	14	14
2018	Compliance, inspection and enforcement	27	27	18	27	0	0	0	55	27	11
2018	Legal services	28	28	11	11	19	5	0	58	31	21
2018	Administration and operations	50	27	11	0	5	0	6	82	6	18
2018	Financial management	46	34	14	7	0	0	0	79	7	15
2017	Compliance, inspection and enforcement	21	42	7	16	7	7	0	68	25	14
2017	Legal services	20	40	19	14	7	0	0	60	21	14
2017	Administration and operations	29	66	5	0	0	0	0	95	0	18
2017	Financial management	24	68	8	0	0	0	0	92	0	10
2017	Other services to the public	12	32	19	6	18	0	13	51	28	15
2014	Compliance, inspection and enforcement	42	27	11	10	10	0	0	69	20	19
2014	Legal services	33	24	27	12	4	0	0	57	16	25
2014	Administration and operations	43	31	18	8	0	0	0	74	8	39
2014	Human resources	55	30	15	0	0	0	0	85	0	13
2014	Other services to the public	56	21	6	0	12	5	0	82	12	18
2014	None of the above	16	62	15	0	8	0	0	77	8	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	60	0	30	0	0	0	30	70	10
2019	Legal services	11	10	38	28	12	0	0	40	22	19
2019	Administration and operations	0	8	43	42	8	0	0	49	8	15
2019	Human resources	15	30	22	15	17	0	0	32	46	13
2019	Financial management	0	9	56	25	9	0	0	35	9	12
2019	Other services to the public	0	27	43	14	16	0	0	30	27	14
2018	Compliance, inspection and enforcement	18	18	27	27	9	0	0	36	36	11
2018	Legal services	11	14	32	9	29	5	0	41	26	21
2018	Administration and operations	10	28	22	17	23	0	0	40	38	18
2018	Financial management	14	35	6	31	15	0	0	46	49	15
2017	Compliance, inspection and enforcement	7	15	71	7	0	0	0	7	22	14
2017	Legal services	0	25	22	31	22	0	0	53	25	14
2017	Administration and operations	5	32	42	5	16	0	0	21	37	18
2017	Financial management	8	25	17	22	0	15	13	30	46	10
2017	Other services to the public	18	45	18	19	0	0	0	19	63	15
2014	Compliance, inspection and enforcement	6	12	56	6	21	0	0	27	17	18
2014	Legal services	4	25	36	23	12	0	0	34	29	25
2014	Administration and operations	0	10	36	29	21	2	2	53	10	39
2014	Human resources	0	33	23	44	0	0	0	44	33	13
2014	Other services to the public	0	23	12	38	27	0	0	66	23	18
2014	None of the above	0	15	62	8	15	0	0	23	15	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	0	20	40	30	10	0	0	40	20	10
2019	Legal services	18	16	18	24	25	0	0	48	34	18
2019	Administration and operations	0	8	39	24	29	0	0	53	8	15
2019	Human resources	0	0	15	46	39	0	0	85	0	13
2019	Financial management	0	16	24	44	16	0	0	60	16	12
2019	Other services to the public	0	27	21	29	23	0	0	51	27	14
2018	Compliance, inspection and enforcement	0	36	18	36	9	0	0	46	36	11
2018	Legal services	5	15	38	14	23	5	0	39	21	21
2018	Administration and operations	5	39	16	11	23	0	6	36	47	18
2018	Financial management	7	14	29	12	31	7	0	46	23	15
2017	Compliance, inspection and enforcement	7	14	55	9	15	0	0	24	21	14
2017	Legal services	0	0	33	36	31	0	0	67	0	14
2017	Administration and operations	8	14	23	19	23	5	7	49	26	18
2017	Financial management	8	0	25	37	30	0	0	67	8	10
2017	Other services to the public	12	24	12	25	26	0	0	51	37	15
2014	Compliance, inspection and enforcement	0	6	34	39	21	0	0	60	6	18
2014	Legal services	0	20	31	33	12	0	4	46	21	25
2014	Administration and operations	2	2	8	33	44	2	8	86	5	39
2014	Human resources	11	0	8	44	30	0	8	80	12	13
2014	Other services to the public	6	11	17	16	49	0	0	66	17	18
2014	None of the above	8	8	39	31	15	0	0	45	16	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	0	60	10	0	10	0	11	22	10
2019	Legal services	0	12	28	30	25	6	0	58	13	18
2019	Administration and operations	14	7	19	34	26	0	0	60	21	15
2019	Human resources	0	15	8	47	22	8	0	75	16	13
2019	Financial management	0	17	40	36	7	0	0	43	17	11
2019	Other services to the public	0	27	37	21	14	0	0	36	27	14
2018	Compliance, inspection and enforcement	0	18	54	18	9	0	0	27	18	11
2018	Legal services	8	5	27	25	30	5	0	58	14	21
2018	Administration and operations	0	5	62	16	17	0	0	33	5	18
2018	Financial management	0	7	39	21	25	7	0	50	8	15
2017	Compliance, inspection and enforcement	14	7	42	30	8	0	0	38	20	14
2017	Legal services	0	6	34	43	17	0	0	60	6	14
2017	Administration and operations	5	15	41	23	16	0	0	39	20	18
2017	Financial management	0	8	32	38	8	0	13	54	9	10
2017	Other services to the public	0	37	26	24	6	6	0	32	39	15
2014	Compliance, inspection and enforcement	16	32	20	26	5	0	0	32	48	19
2014	Legal services	4	8	40	29	15	0	4	46	13	25
2014	Administration and operations	5	12	28	27	28	0	0	55	17	39
2014	Human resources	0	15	29	25	23	0	8	52	16	13
2014	Other services to the public	12	11	11	22	45	0	0	67	23	18
2014	None of the above	0	16	16	38	30	0	0	68	16	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	0	10	20	20	50	0	0	70	10	10
2019	Legal services	0	11	27	48	14	0	0	62	11	19
2019	Administration and operations	0	0	0	63	37	0	0	100	0	15
2019	Human resources	0	8	15	45	32	0	0	77	8	13
2019	Financial management	0	0	51	33	16	0	0	49	0	12
2019	Other services to the public	6	7	21	30	36	0	0	66	13	14
2018	Compliance, inspection and enforcement	0	9	18	55	18	0	0	73	9	11
2018	Legal services	0	9	34	11	42	5	0	55	10	21
2018	Administration and operations	0	5	16	44	29	6	0	78	6	18
2018	Financial management	0	7	27	28	31	7	0	63	8	15
2017	Compliance, inspection and enforcement	7	0	38	28	20	0	7	52	7	14
2017	Legal services	0	0	53	23	23	0	0	47	0	14
2017	Administration and operations	0	0	32	44	23	0	0	68	0	18
2017	Financial management	0	0	25	22	54	0	0	75	0	10
2017	Other services to the public	0	24	13	12	30	0	20	54	31	15
2014	Compliance, inspection and enforcement	0	5	25	54	15	0	0	69	5	19
2014	Legal services	0	12	11	41	36	0	0	77	12	25
2014	Administration and operations	0	6	30	35	24	0	5	62	6	38
2014	Human resources	0	8	30	40	22	0	0	62	8	13
2014	Other services to the public	0	17	17	37	28	0	0	66	17	18
2014	None of the above	0	8	31	46	15	0	0	61	8	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	0	20	20	20	10	0	44	33	10
2019	Legal services	28	6	36	15	9	6	0	26	36	19
2019	Administration and operations	0	25	35	26	14	0	0	40	25	15
2019	Human resources	8	15	21	23	24	0	9	52	25	13
2019	Financial management	16	22	25	36	0	0	0	36	38	12
2019	Other services to the public	13	23	43	7	14	0	0	21	36	14
2018	Compliance, inspection and enforcement	18	27	27	27	0	0	0	27	45	11
2018	Legal services	21	15	16	15	28	5	0	46	37	20
2018	Administration and operations	0	43	29	0	22	0	6	23	46	18
2018	Financial management	15	21	22	29	13	0	0	43	36	15
2017	Compliance, inspection and enforcement	30	21	20	14	15	0	0	29	51	14
2017	Legal services	21	0	33	29	17	0	0	46	21	14
2017	Administration and operations	0	41	17	0	33	8	0	36	45	18
2017	Financial management	0	25	30	0	32	0	13	37	29	10
2017	Other services to the public	30	39	13	6	12	0	0	18	69	15
2014	Compliance, inspection and enforcement	5	22	33	30	10	0	0	40	27	19
2014	Legal services	16	29	12	23	16	0	4	40	47	25
2014	Administration and operations	2	16	29	21	27	0	5	50	19	39
2014	Human resources	0	15	30	55	0	0	0	55	15	13
2014	Other services to the public	12	23	21	11	34	0	0	45	34	18
2014	None of the above	8	39	31	0	15	7	0	16	51	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	10	30	30	20	0	0	50	20	10
2019	Legal services	22	16	22	26	14	0	0	40	38	19
2019	Administration and operations	0	0	48	24	28	0	0	52	0	15
2019	Human resources	0	0	15	38	38	9	0	83	0	13
2019	Financial management	0	0	65	25	9	0	0	35	0	12
2019	Other services to the public	0	27	22	14	37	0	0	51	27	14
2018	Compliance, inspection and enforcement	0	18	46	27	9	0	0	36	18	11
2018	Legal services	0	5	36	34	21	5	0	58	5	21
2018	Administration and operations	5	23	16	23	22	5	6	51	31	18
2018	Financial management	0	7	21	34	31	7	0	70	8	15
2017	Compliance, inspection and enforcement	14	7	45	14	14	8	0	29	22	14
2017	Legal services	0	0	18	42	29	0	10	80	0	14
2017	Administration and operations	13	12	48	10	16	0	0	26	26	18
2017	Financial management	0	0	17	38	17	15	13	77	0	10
2017	Other services to the public	7	26	28	7	33	0	0	40	33	14
2014	Compliance, inspection and enforcement	0	0	27	37	25	10	0	70	0	19
2014	Legal services	8	10	15	27	36	0	4	66	18	25
2014	Administration and operations	0	10	15	29	39	5	2	73	10	39
2014	Human resources	0	0	8	62	23	0	8	92	0	13
2014	Other services to the public	0	11	17	33	39	0	0	71	11	18
2014	None of the above	0	16	8	46	23	0	8	74	17	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	30	20	20	20	0	0	40	40	10
2019	Legal services	6	6	16	44	23	6	0	71	12	19
2019	Administration and operations	7	5	43	37	0	8	0	41	13	15
2019	Human resources	0	15	0	47	30	8	0	84	16	13
2019	Financial management	0	16	41	17	25	0	0	43	16	12
2019	Other services to the public	7	13	50	16	14	0	0	30	20	14
2018	Compliance, inspection and enforcement	0	36	45	9	9	0	0	18	36	11
2018	Legal services	0	22	23	21	29	5	0	52	23	21
2018	Administration and operations	5	11	54	6	17	0	6	25	18	18
2018	Financial management	0	15	28	25	25	7	0	54	16	15
2017	Compliance, inspection and enforcement	14	22	30	28	7	0	0	35	35	14
2017	Legal services	0	7	32	26	35	0	0	60	7	14
2017	Administration and operations	5	28	35	9	23	0	0	33	32	18
2017	Financial management	0	0	25	38	24	0	13	71	0	10
2017	Other services to the public	6	31	32	18	12	0	0	30	38	15
2014	Compliance, inspection and enforcement	5	16	48	31	0	0	0	31	21	19
2014	Legal services	8	14	8	30	36	0	4	69	23	25
2014	Administration and operations	10	5	30	34	21	0	0	55	15	39
2014	Human resources	0	0	44	22	33	0	0	56	0	13
2014	Other services to the public	6	11	44	16	22	0	0	39	17	18
2014	None of the above	0	8	23	46	15	0	8	66	9	13

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	0	40	50	0	10	10	40	10
2019	Legal services	11	11	35	27	15	42	22	19
2019	Administration and operations	13	40	17	8	22	30	53	15
2019	Human resources	0	8	36	30	26	56	8	13
2019	Financial management	0	24	35	25	16	41	24	12
2019	Other services to the public	27	29	30	0	14	14	56	14

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	0	10	10	0	0	80	20	10
2019	Legal services	90	5	0	6	0	0	0	94	6	19
2019	Administration and operations	79	13	0	0	8	0	0	92	8	15
2019	Human resources	100	0	0	0	0	0	0	100	0	13
2019	Financial management	60	32	8	0	0	0	0	92	0	12
2019	Other services to the public	73	20	7	0	0	0	0	93	0	14
2017	Compliance, inspection and enforcement	34	45	0	21	0	0	0	79	21	14
2017	Legal services	88	12	0	0	0	0	0	100	0	14
2017	Administration and operations	86	14	0	0	0	0	0	100	0	18
2017	Financial management	38	53	0	8	0	0	0	92	8	10
2017	Other services to the public	76	18	0	0	6	0	0	94	6	15
2014	Compliance, inspection and enforcement	69	15	5	11	0	0	0	85	11	19
2014	Legal services	72	12	0	8	4	0	4	87	13	25
2014	Administration and operations	72	15	5	8	0	0	0	87	8	39
2014	Human resources	100	0	0	0	0	0	0	100	0	13
2014	Other services to the public	83	6	0	0	6	5	0	94	6	18
2014	None of the above	62	38	0	0	0	0	0	100	0	13

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	40	10	20	10	0	0	60	30	10
2019	Legal services	34	16	11	27	6	0	6	53	35	19
2019	Administration and operations	44	35	8	13	0	0	0	79	13	15
2019	Human resources	70	8	0	0	0	15	8	100	0	13
2019	Financial management	8	59	25	8	0	0	0	67	8	12
2019	Other services to the public	44	41	7	7	0	0	0	86	7	14
2018	Compliance, inspection and enforcement	9	36	18	18	9	9	0	50	30	11
2018	Legal services	25	22	14	15	14	10	0	52	32	21
2018	Administration and operations	23	28	27	5	11	0	6	54	18	18
2018	Financial management	19	18	15	28	0	20	0	47	35	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	0	33	44	14
2017	Legal services	41	27	12	7	6	7	0	73	15	14
2017	Administration and operations	30	43	13	5	0	10	0	80	5	18
2017	Financial management	23	38	30	8	0	0	0	62	8	10
2017	Other services to the public	37	19	14	6	6	18	0	68	15	15
2014	Compliance, inspection and enforcement	10	52	16	11	5	5	0	66	17	19
2014	Legal services	47	24	8	8	10	0	4	73	18	25
2014	Administration and operations	37	28	19	5	5	5	0	69	11	39
2014	Human resources	85	15	0	0	0	0	0	100	0	13
2014	Other services to the public	49	17	0	12	6	5	12	79	21	18
2014	None of the above	23	30	16	0	23	0	8	58	25	13

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	50	0	10	10	0	80	20	10
2019	Legal services	50	34	5	6	6	0	84	11	19
2019	Administration and operations	61	33	7	0	0	0	93	0	15
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	27	57	0	16	0	0	84	16	12
2019	Other services to the public	59	34	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	10	40	20	30	0	0	50	30	10
2018	Legal services	48	19	15	13	0	5	70	14	21
2018	Administration and operations	50	23	17	11	0	0	72	11	18
2018	Financial management	53	32	15	0	0	0	85	0	15
2017	Compliance, inspection and enforcement	15	44	21	7	14	0	59	20	14
2017	Legal services	47	28	25	0	0	0	75	0	14
2017	Administration and operations	47	36	4	0	8	5	87	9	18
2017	Financial management	75	25	0	0	0	0	100	0	10
2017	Other services to the public	57	30	6	6	0	0	88	6	15
2014	Compliance, inspection and enforcement	41	22	5	16	10	5	66	28	19
2014	Legal services	54	32	4	4	6	0	86	10	25
2014	Administration and operations	49	35	5	8	3	0	84	11	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	0	0	6	5	94	6	18
2014	None of the above	54	31	0	16	0	0	84	16	13

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	40	0	0	10	0	90	10	10
2019	Legal services	48	41	6	5	0	0	89	5	18
2019	Administration and operations	64	22	14	0	0	0	86	0	14
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	68	24	0	8	0	0	92	8	12
2019	Other services to the public	44	49	0	7	0	0	93	7	14
2018	Compliance, inspection and enforcement	36	45	18	0	0	0	82	0	11
2018	Legal services	44	28	14	5	5	5	75	10	21
2018	Administration and operations	66	17	6	11	0	0	83	11	18
2018	Financial management	71	22	7	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	66	20	14
2017	Legal services	62	38	0	0	0	0	100	0	14
2017	Administration and operations	55	32	5	8	0	0	87	8	18
2017	Financial management	67	25	8	0	0	0	92	0	10
2017	Other services to the public	59	32	8	0	0	0	92	0	14
2014	Compliance, inspection and enforcement	36	59	5	0	0	0	95	0	19
2014	Legal services	55	31	6	8	0	0	86	8	25
2014	Administration and operations	58	31	5	5	0	0	89	5	39
2014	Human resources	89	11	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	12	5	0	83	17	18
2014	None of the above	54	39	0	8	0	0	92	8	13

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	50	10	0	10	0	80	10	10
2019	Legal services	56	27	11	6	0	0	83	6	19
2019	Administration and operations	78	22	0	0	0	0	100	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	24	68	0	8	0	0	92	8	12
2019	Other services to the public	44	56	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	82	0	11
2018	Legal services	44	28	9	10	5	5	75	15	21
2018	Administration and operations	60	23	6	11	0	0	83	11	18
2018	Financial management	41	59	0	0	0	0	100	0	15

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	30	10	10	0	0	80	10	10
2019	Legal services	67	22	6	0	0	5	94	0	19
2019	Administration and operations	78	14	8	0	0	0	92	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	22	43	27	0	8	0	71	0	12
2019	Other services to the public	64	20	7	0	0	9	92	0	14

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	40	0	10	0	0	0	90	10	10
2019	Legal services	51	27	16	6	0	0	0	78	6	19
2019	Administration and operations	44	48	8	0	0	0	0	92	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	8	76	8	8	0	0	0	84	8	12
2019	Other services to the public	57	27	7	0	0	0	9	92	0	14
2018	Compliance, inspection and enforcement	45	46	9	0	0	0	0	91	0	11
2018	Legal services	43	32	11	0	5	10	0	83	5	21
2018	Administration and operations	50	39	6	0	5	0	0	89	5	18
2018	Financial management	32	49	19	0	0	0	0	81	0	15
2017	Compliance, inspection and enforcement	34	53	0	7	7	0	0	86	14	14
2017	Legal services	64	28	0	7	0	0	0	93	7	14
2017	Administration and operations	55	18	14	5	8	0	0	72	13	18
2017	Financial management	32	51	8	0	8	0	0	83	8	10
2017	Other services to the public	38	37	0	6	6	0	13	86	14	15
2014	Compliance, inspection and enforcement	63	21	5	0	11	0	0	84	11	19
2014	Legal services	59	16	14	12	0	0	0	74	12	25
2014	Administration and operations	50	20	11	11	5	2	0	72	17	39
2014	Human resources	85	8	7	0	0	0	0	93	0	13
2014	Other services to the public	61	11	11	12	6	0	0	72	17	18
2014	None of the above	47	23	16	8	0	0	7	75	9	13

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	50	0	0	0	0	0	100	0	10
2019	Legal services	56	17	22	0	6	0	0	73	6	19
2019	Administration and operations	57	36	7	0	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	12
2019	Financial management	57	35	8	0	0	0	0	92	0	12
2019	Other services to the public	57	34	0	0	0	0	9	100	0	14
2018	Compliance, inspection and enforcement	18	82	0	0	0	0	0	100	0	11
2018	Legal services	47	27	21	0	0	5	0	78	0	21
2018	Administration and operations	66	11	17	6	0	0	0	77	6	18
2018	Financial management	68	18	7	7	0	0	0	85	7	15
2017	Compliance, inspection and enforcement	27	53	7	7	7	0	0	80	14	14
2017	Legal services	81	19	0	0	0	0	0	100	0	14
2017	Administration and operations	59	13	9	5	0	5	8	84	6	18
2017	Financial management	53	30	17	0	0	0	0	83	0	10
2017	Other services to the public	44	31	6	0	6	0	13	86	7	15
2014	Compliance, inspection and enforcement	58	21	5	11	5	0	0	79	16	19
2014	Legal services	54	20	18	8	0	0	0	74	8	25
2014	Administration and operations	60	19	10	5	3	2	0	81	8	39
2014	Human resources	78	15	7	0	0	0	0	93	0	13
2014	Other services to the public	61	22	6	12	0	0	0	83	12	18
2014	None of the above	39	46	0	8	0	0	7	91	9	13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	40	0	0	0	0	0	100	0	10
2019	Legal services	51	27	16	6	0	0	0	78	6	19
2019	Administration and operations	65	35	0	0	0	0	0	100	0	15
2019	Human resources	84	16	0	0	0	0	0	100	0	12
2019	Financial management	33	32	27	8	0	0	0	65	8	12
2019	Other services to the public	57	20	14	0	0	0	9	84	0	14
2018	Compliance, inspection and enforcement	27	64	9	0	0	0	0	91	0	11
2018	Legal services	57	28	11	0	0	5	0	89	0	21
2018	Administration and operations	34	54	0	12	0	0	0	88	12	18
2018	Financial management	53	35	5	7	0	0	0	88	7	15
2017	Compliance, inspection and enforcement	34	46	14	0	7	0	0	80	7	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	59	13	4	10	0	5	8	84	11	18
2017	Financial management	45	46	0	8	0	0	0	92	8	10
2017	Other services to the public	44	42	7	0	7	0	0	86	7	14
2014	Compliance, inspection and enforcement	58	26	5	5	5	0	0	85	11	19
2014	Legal services	46	38	12	4	0	0	0	84	4	25
2014	Administration and operations	46	32	11	8	0	2	0	80	8	39
2014	Human resources	67	25	7	0	0	0	0	93	0	13
2014	Other services to the public	61	33	6	0	0	0	0	94	0	18
2014	None of the above	54	39	0	0	0	0	7	100	0	13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	80	10	10	0	0	0	90	0	10
2019	Legal services	89	6	0	6	0	0	94	6	19
2019	Administration and operations	78	22	0	0	0	0	100	0	15
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	100	0	0	0	0	0	100	0	12
2019	Other services to the public	72	7	6	7	0	9	86	8	14
2017	Compliance, inspection and enforcement	79	8	7	0	0	7	93	0	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	74	18	0	0	0	8	100	0	18
2017	Financial management	67	25	0	8	0	0	92	8	10
2017	Other services to the public	80	6	0	0	0	14	100	0	14
2014	Compliance, inspection and enforcement	95	5	0	0	0	0	100	0	19
2014	Legal services	80	4	4	8	4	0	84	12	25
2014	Administration and operations	89	8	0	3	0	0	97	3	39
2014	Human resources	92	8	0	0	0	0	100	0	13
2014	Other services to the public	89	11	0	0	0	0	100	0	18
2014	None of the above	86	8	0	0	0	7	100	0	13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	62	17	10	6	0	5	0	83	6	19
2019	Administration and operations	51	34	8	8	0	0	0	84	8	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	48	27	17	8	0	0	0	75	8	12
2019	Other services to the public	64	27	0	0	0	0	9	100	0	14
2017	Compliance, inspection and enforcement	77	17	0	7	0	0	0	93	7	14
2017	Legal services	76	12	6	0	0	0	6	93	0	14
2017	Administration and operations	70	25	5	0	0	0	0	95	0	18
2017	Financial management	57	35	0	8	0	0	0	92	8	10
2017	Other services to the public	66	13	0	7	0	0	14	92	8	14
2014	Compliance, inspection and enforcement	78	11	5	5	0	0	0	89	5	19
2014	Legal services	43	31	12	9	0	0	4	78	10	25
2014	Administration and operations	58	23	12	0	2	2	2	85	3	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	72	11	0	0	12	5	0	88	12	18
2014	None of the above	69	24	0	0	0	0	7	100	0	13

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	30	0	0	0	0	100	0	10
2019	Legal services	66	17	11	6	0	0	83	6	19
2019	Administration and operations	65	35	0	0	0	0	100	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	57	35	8	0	0	0	92	0	12
2019	Other services to the public	63	21	7	0	0	9	92	0	14
2018	Compliance, inspection and enforcement	82	18	0	0	0	0	100	0	11
2018	Legal services	67	19	14	0	0	0	86	0	21
2018	Administration and operations	61	21	6	11	0	0	83	11	18
2018	Financial management	60	32	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	73	20	0	0	7	0	93	7	14
2017	Legal services	81	19	0	0	0	0	100	0	14
2017	Administration and operations	72	5	14	8	0	0	77	8	18
2017	Financial management	62	21	17	0	0	0	83	0	10
2017	Other services to the public	40	33	13	0	0	14	85	0	14

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	20	0	0	0	0	80	0	10
2019	Legal services	66	17	11	6	0	0	0	83	6	19
2019	Administration and operations	65	29	7	0	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	0	100	0	13
2019	Financial management	59	16	17	8	0	0	0	75	8	12
2019	Other services to the public	50	34	7	0	0	0	9	92	0	14
2018	Compliance, inspection and enforcement	55	45	0	0	0	0	0	100	0	11
2018	Legal services	53	28	14	0	0	5	0	85	0	21
2018	Administration and operations	67	16	6	11	0	0	0	83	11	18
2018	Financial management	60	32	7	0	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	58	21	7	0	14	0	0	80	14	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	68	4	23	5	0	0	0	72	5	18
2017	Financial management	53	38	8	0	0	0	0	92	0	10
2017	Other services to the public	47	20	7	7	7	0	14	77	15	14
2014	Compliance, inspection and enforcement	58	31	0	5	5	0	0	89	11	19
2014	Legal services	50	29	12	8	0	0	0	80	8	25
2014	Administration and operations	63	19	11	0	5	2	0	84	6	39
2014	Human resources	93	7	0	0	0	0	0	100	0	13
2014	Other services to the public	61	11	6	6	12	5	0	76	18	18
2014	None of the above	63	23	0	8	0	0	7	91	9	13

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	40	10	10	10	0	70	20	10
2019	Legal services	46	27	22	0	6	0	73	6	19
2019	Administration and operations	58	21	0	14	7	0	79	21	15
2019	Human resources	39	15	8	23	8	8	59	33	13
2019	Financial management	33	57	9	0	0	0	91	0	12
2019	Other services to the public	44	14	20	22	0	0	59	22	14
2018	Compliance, inspection and enforcement	27	18	45	9	0	0	46	9	11
2018	Legal services	53	28	14	5	0	0	81	5	21
2018	Administration and operations	55	34	5	0	0	6	94	0	18
2018	Financial management	40	31	22	0	0	7	76	0	15
2017	Compliance, inspection and enforcement	14	59	14	0	14	0	72	14	14
2017	Legal services	61	33	6	0	0	0	94	0	14
2017	Administration and operations	39	35	13	9	0	4	77	10	18
2017	Financial management	45	38	17	0	0	0	83	0	10
2017	Other services to the public	45	18	24	0	0	12	72	0	15
2014	Compliance, inspection and enforcement	46	27	16	0	11	0	73	11	19
2014	Legal services	43	28	12	4	6	8	77	10	25
2014	Administration and operations	53	25	11	3	5	3	80	8	39
2014	Human resources	44	40	8	8	0	0	85	8	13
2014	Other services to the public	55	22	0	12	11	0	77	23	18
2014	None of the above	54	30	0	16	0	0	84	16	13

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	50	10	30	0	0	0	60	30	10
2019	Legal services	50	17	16	17	0	0	0	67	17	19
2019	Administration and operations	49	38	0	7	7	0	0	87	13	15
2019	Human resources	39	15	8	23	8	8	0	59	33	13
2019	Financial management	25	48	27	0	0	0	0	73	0	12
2019	Other services to the public	25	15	31	21	8	0	0	40	29	13
2018	Compliance, inspection and enforcement	18	46	9	18	9	0	0	64	27	11
2018	Legal services	43	34	14	5	0	5	0	80	5	21
2018	Administration and operations	22	40	11	22	0	0	6	65	23	18
2018	Financial management	35	34	23	0	0	8	0	75	0	14
2017	Compliance, inspection and enforcement	0	59	7	20	14	0	0	59	34	14
2017	Legal services	55	39	6	0	0	0	0	94	0	14
2017	Administration and operations	27	28	23	23	0	0	0	55	23	18
2017	Financial management	32	43	25	0	0	0	0	75	0	10
2017	Other services to the public	26	37	6	19	12	0	0	63	31	15
2014	Compliance, inspection and enforcement	25	48	16	0	11	0	0	73	11	19
2014	Legal services	39	35	16	4	6	0	0	74	10	25
2014	Administration and operations	54	19	16	8	0	2	0	75	8	39
2014	Human resources	48	45	0	8	0	0	0	92	8	13
2014	Other services to the public	49	22	0	23	5	0	0	71	29	18
2014	None of the above	53	31	0	16	0	0	0	84	16	13

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	20	40	20	10	0	30	30	10
2019	Legal services	30	43	5	17	0	6	77	18	19
2019	Administration and operations	18	50	19	7	7	0	68	13	15
2019	Human resources	39	23	23	0	8	8	67	8	13
2019	Financial management	16	33	27	16	8	0	49	24	12
2019	Other services to the public	16	29	14	34	7	0	44	41	14
2018	Compliance, inspection and enforcement	18	18	45	9	9	0	36	18	11
2018	Legal services	24	38	20	8	0	9	68	9	21
2018	Administration and operations	22	17	28	27	0	6	42	29	18
2018	Financial management	25	27	41	0	0	7	56	0	15
2017	Compliance, inspection and enforcement	0	44	0	34	14	8	48	52	14
2017	Legal services	42	46	0	6	0	6	93	7	14
2017	Administration and operations	17	38	4	31	0	10	61	34	18
2017	Financial management	32	35	33	0	0	0	67	0	10
2017	Other services to the public	0	45	12	31	12	0	45	43	15
2014	Compliance, inspection and enforcement	15	52	11	5	11	5	71	17	19
2014	Legal services	35	24	22	16	0	4	61	17	25
2014	Administration and operations	41	38	16	3	0	2	81	3	39
2014	Human resources	15	40	8	23	8	8	59	33	13
2014	Other services to the public	44	23	6	22	5	0	67	28	18
2014	None of the above	30	46	0	24	0	0	76	24	13

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	30	40	20	0	0	40	20	10
2019	Legal services	34	26	17	17	6	0	61	22	19
2019	Administration and operations	19	53	14	7	7	0	73	13	15
2019	Human resources	39	15	8	15	15	8	59	33	13
2019	Financial management	14	27	27	16	16	0	41	32	12
2019	Other services to the public	30	14	29	13	14	0	44	27	14
2018	Compliance, inspection and enforcement	9	36	27	18	9	0	46	27	11
2018	Legal services	13	52	15	15	0	5	68	16	21
2018	Administration and operations	28	17	11	37	0	6	48	40	18
2018	Financial management	19	26	20	6	22	7	48	30	15
2017	Compliance, inspection and enforcement	0	31	21	27	14	8	33	44	14
2017	Legal services	39	48	0	14	0	0	86	14	14
2017	Administration and operations	24	44	9	23	0	0	68	23	18
2017	Financial management	37	38	8	17	0	0	75	17	10
2017	Other services to the public	8	33	19	26	13	0	41	39	14
2014	Compliance, inspection and enforcement	30	48	11	0	11	0	78	11	19
2014	Legal services	31	31	30	8	0	0	62	8	25
2014	Administration and operations	34	42	14	5	0	5	80	5	39
2014	Human resources	48	44	8	0	0	0	92	0	13
2014	Other services to the public	27	39	6	16	11	0	67	28	18
2014	None of the above	46	31	8	8	8	0	76	16	13

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	0	10	10	10	70	20	10
2019	Legal services	66	17	11	6	0	83	6	19
2019	Administration and operations	44	42	14	0	0	86	0	15
2019	Human resources	77	15	8	0	0	92	0	13
2019	Financial management	32	60	8	0	0	92	0	12
2019	Other services to the public	59	34	7	0	0	93	0	14

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	30	10	20	0	0	70	20	10
2019	Legal services	46	32	6	17	0	0	78	17	19
2019	Administration and operations	27	60	7	7	0	0	87	7	15
2019	Human resources	54	38	8	0	0	0	92	0	13
2019	Financial management	10	70	19	0	0	0	81	0	11
2019	Other services to the public	30	48	14	0	7	0	78	7	14
2018	Compliance, inspection and enforcement	9	64	18	9	0	0	73	9	11
2018	Legal services	33	42	15	5	0	5	79	5	21
2018	Administration and operations	29	44	22	5	0	0	73	5	18
2018	Financial management	27	46	6	15	7	0	72	22	15
2017	Compliance, inspection and enforcement	16	70	7	0	7	0	86	7	14
2017	Legal services	67	33	0	0	0	0	100	0	14
2017	Administration and operations	29	52	5	13	0	0	82	13	18
2017	Financial management	32	43	25	0	0	0	75	0	10
2017	Other services to the public	25	39	12	12	12	0	63	24	15
2014	Compliance, inspection and enforcement	41	44	16	0	0	0	84	0	19
2014	Legal services	60	32	8	0	0	0	92	0	25
2014	Administration and operations	56	28	16	0	0	0	84	0	39
2014	Human resources	67	33	0	0	0	0	100	0	13
2014	Other services to the public	60	29	0	0	11	0	89	11	18
2014	None of the above	54	39	8	0	0	0	92	0	13

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	0	20	30	30	0	20	60	10
2019	Legal services	34	16	22	22	6	0	50	28	19
2019	Administration and operations	21	53	19	7	0	0	74	7	15
2019	Human resources	61	23	8	0	0	9	92	0	13
2019	Financial management	0	44	24	24	0	8	48	26	12
2019	Other services to the public	30	29	13	29	0	0	59	29	14

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	57	16	11	11	0	5	0	76	12	19
2019	Administration and operations	53	40	7	0	0	0	0	93	0	15
2019	Human resources	62	30	0	0	0	0	8	100	0	13
2019	Financial management	26	55	0	19	0	0	0	81	19	11
2019	Other services to the public	37	48	14	0	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	9	54	9	27	0	0	0	64	27	11
2018	Legal services	53	19	5	6	13	5	0	75	20	21
2018	Administration and operations	40	27	16	17	0	0	0	67	17	18
2018	Financial management	19	41	31	0	0	8	0	66	0	14
2017	Compliance, inspection and enforcement	14	51	21	8	7	0	0	64	15	14
2017	Legal services	66	26	7	0	0	0	0	93	0	14
2017	Administration and operations	45	17	20	18	0	0	0	62	18	18
2017	Financial management	23	38	8	17	0	13	0	71	19	10
2017	Other services to the public	51	43	6	0	0	0	0	94	0	15
2014	Compliance, inspection and enforcement	73	5	5	5	5	5	0	83	11	19
2014	Legal services	59	23	14	4	0	0	0	83	4	25
2014	Administration and operations	57	36	7	0	0	0	0	93	0	39
2014	Human resources	63	30	0	0	0	7	0	100	0	13
2014	Other services to the public	72	16	0	6	5	0	0	89	11	18
2014	None of the above	46	24	23	8	0	0	0	69	8	13

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	10	10	0	0	0	80	10	10
2019	Legal services	50	16	22	6	6	0	0	66	11	19
2019	Administration and operations	33	53	7	0	0	8	0	93	0	15
2019	Human resources	70	23	0	0	0	0	8	100	0	13
2019	Financial management	14	60	17	8	0	0	0	75	8	12
2019	Other services to the public	30	56	14	0	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	18	45	27	9	0	0	0	64	9	11
2018	Legal services	38	37	15	5	0	5	0	80	5	21
2018	Administration and operations	30	41	23	6	0	0	0	71	6	17
2018	Financial management	36	35	14	8	0	8	0	77	8	14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	10	20	10	30	10	0	33	44	10
2019	Legal services	34	11	10	17	17	10	0	51	38	19
2019	Administration and operations	18	30	13	7	7	26	0	65	18	15
2019	Human resources	45	30	8	0	0	9	8	91	0	13
2019	Financial management	6	43	27	8	0	8	8	58	10	12
2019	Other services to the public	14	50	22	0	0	0	14	75	0	14
2018	Compliance, inspection and enforcement	0	9	64	9	0	18	0	11	11	11
2018	Legal services	24	9	14	15	20	8	10	40	43	21
2018	Administration and operations	23	33	27	6	0	5	5	63	7	18
2018	Financial management	18	34	20	0	0	28	0	72	0	15
2017	Compliance, inspection and enforcement	7	29	16	7	27	14	0	42	39	14
2017	Legal services	39	7	34	14	0	6	0	50	14	14
2017	Administration and operations	21	42	4	14	0	10	9	77	17	18
2017	Financial management	15	22	42	0	0	8	13	47	0	10
2017	Other services to the public	26	18	19	12	0	12	13	59	16	15
2014	Compliance, inspection and enforcement	15	25	22	16	11	10	0	46	30	19
2014	Legal services	31	20	8	22	4	7	8	60	30	25
2014	Administration and operations	34	27	10	13	3	8	5	70	18	39
2014	Human resources	22	52	8	0	0	18	0	91	0	13
2014	Other services to the public	44	11	6	12	17	6	6	61	32	18
2014	None of the above	8	46	0	8	24	8	7	63	37	13

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	30	10	40	10	0	0	40	50	10
2019	Legal services	46	11	10	11	17	5	0	60	29	19
2019	Administration and operations	19	47	14	20	0	0	0	66	20	15
2019	Human resources	45	39	8	8	0	0	0	85	8	13
2019	Financial management	0	51	24	8	17	0	0	51	25	12
2019	Other services to the public	16	27	36	14	7	0	0	43	22	14
2018	Compliance, inspection and enforcement	9	27	27	27	0	9	0	40	30	11
2018	Legal services	39	23	15	4	11	8	0	68	16	21
2018	Administration and operations	11	28	28	17	11	0	6	41	29	18
2018	Financial management	19	38	7	28	0	7	0	62	30	15
2017	Compliance, inspection and enforcement	7	37	30	7	20	0	0	43	27	14
2017	Legal services	27	53	20	0	0	0	0	80	0	14
2017	Administration and operations	33	35	13	5	8	5	0	72	14	18
2017	Financial management	23	51	0	25	0	0	0	75	25	10
2017	Other services to the public	41	26	13	13	6	0	0	68	19	14
2014	Compliance, inspection and enforcement	14	54	11	5	11	5	0	71	17	19
2014	Legal services	31	44	8	8	6	4	0	78	14	25
2014	Administration and operations	38	30	11	8	8	2	2	72	17	39
2014	Human resources	75	18	0	8	0	0	0	92	8	13
2014	Other services to the public	50	21	12	6	6	5	0	76	12	18
2014	None of the above	31	38	15	8	0	8	0	75	8	13

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	20	0	30	30	0	0	40	60	10
2019	Legal services	20	6	17	22	22	5	9	29	51	19
2019	Administration and operations	12	35	27	12	14	0	0	47	26	15
2019	Human resources	59	16	0	16	8	0	0	75	25	12
2019	Financial management	0	17	17	40	16	0	9	19	61	12
2019	Other services to the public	21	7	20	29	7	0	16	34	43	14
2018	Compliance, inspection and enforcement	9	27	27	18	18	0	0	36	36	11
2018	Legal services	29	5	14	33	15	5	0	35	50	21
2018	Administration and operations	0	25	13	30	17	5	11	29	55	17
2018	Financial management	6	6	53	29	0	6	0	12	31	15
2017	Compliance, inspection and enforcement	8	23	27	7	27	8	0	34	37	14
2017	Legal services	7	31	32	13	6	0	10	42	22	14
2017	Administration and operations	0	40	19	13	13	5	10	47	30	18
2017	Financial management	23	38	13	17	8	0	0	62	25	10
2017	Other services to the public	8	37	18	18	6	0	13	51	28	15
2014	Compliance, inspection and enforcement	5	26	16	25	27	0	0	31	53	19
2014	Legal services	19	28	16	16	18	4	0	48	35	25
2014	Administration and operations	26	15	22	18	15	5	0	42	35	39
2014	Human resources	26	45	0	8	15	0	7	76	24	13
2014	Other services to the public	12	22	6	33	22	5	0	36	58	18
2014	None of the above	15	32	8	8	31	0	7	50	42	13

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	10	20	0	0	0	80	0	10
2019	Legal services	49	22	11	11	0	6	76	12	19
2019	Administration and operations	60	40	0	0	0	0	100	0	15
2019	Human resources	67	17	0	0	0	17	100	0	13
2019	Financial management	59	8	25	8	0	0	67	8	12
2019	Other services to the public	50	36	0	7	7	0	86	14	14

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	0	10	0	0	0	20	88	0	10
2019	Legal services	57	0	27	0	0	0	16	68	0	19
2019	Administration and operations	64	16	8	0	0	0	13	91	0	15
2019	Human resources	66	0	0	0	0	0	34	100	0	12
2019	Financial management	59	0	0	16	17	0	8	64	36	12
2019	Other services to the public	50	14	0	0	29	7	0	69	31	14

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	20	10	20	0	0	70	20	10
2019	Legal services	52	26	11	0	5	6	87	0	19
2019	Administration and operations	78	14	0	8	0	0	92	8	15
2019	Human resources	76	8	0	0	0	17	100	0	13
2019	Financial management	34	21	19	26	0	0	55	26	11
2019	Other services to the public	43	29	7	14	7	0	77	15	14

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	20	10	20	0	0	0	70	20	10
2019	Legal services	52	11	10	0	6	5	16	80	7	19
2019	Administration and operations	65	28	0	8	0	0	0	92	8	15
2019	Human resources	68	0	8	0	0	0	24	90	0	13
2019	Financial management	41	17	33	8	0	0	0	59	8	12
2019	Other services to the public	28	36	14	7	7	7	0	69	15	14

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	30	0	20	0	0	0	80	20	10
2019	Legal services	68	11	0	5	6	0	10	88	12	19
2019	Administration and operations	73	7	7	0	7	8	0	86	7	15
2019	Human resources	68	8	0	8	0	0	17	91	9	13
2019	Financial management	71	10	10	0	0	9	0	89	0	11
2019	Other services to the public	56	21	0	7	7	0	9	84	16	14

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	80	10	0	0	0	0	10	100	0	10
2019	Legal services	84	6	0	0	0	0	10	100	0	19
2019	Administration and operations	48	37	8	0	0	8	0	92	0	15
2019	Human resources	76	8	0	0	0	0	17	100	0	13
2019	Financial management	57	0	9	9	16	0	8	62	28	12
2019	Other services to the public	86	7	7	0	0	0	0	93	0	14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	20	0	10	0	0	10	89	11	10
2019	Legal services	59	16	9	0	6	5	6	83	6	19
2019	Administration and operations	86	14	0	0	0	0	0	100	0	15
2019	Human resources	83	0	0	0	0	0	17	100	0	13
2019	Financial management	92	0	0	0	0	8	0	100	0	12
2019	Other services to the public	93	0	0	0	0	7	0	100	0	14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2019	Compliance, inspection and enforcement	80	10	0	10	100	10
2019	Legal services	94	0	0	6	100	19
2019	Administration and operations	92	8	0	0	100	15
2019	Human resources	83	0	0	17	100	13
2019	Financial management	84	8	0	8	100	12
2019	Other services to the public	93	0	7	0	100	14

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	40	20	20	0	10	56	22	10
2019	Legal services	34	44	17	0	0	5	82	0	19
2019	Administration and operations	36	50	7	0	8	0	86	8	15
2019	Human resources	66	26	0	0	0	8	100	0	12
2019	Financial management	0	40	52	8	0	0	40	8	12
2019	Other services to the public	37	56	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	9	54	27	9	0	0	64	9	11
2018	Legal services	24	43	15	4	5	9	74	9	21
2018	Administration and operations	28	38	22	11	0	0	67	11	18
2018	Financial management	27	48	11	15	0	0	75	15	15
2017	Compliance, inspection and enforcement	0	59	20	7	14	0	59	20	14
2017	Legal services	73	14	7	6	0	0	87	6	14
2017	Administration and operations	26	42	18	8	0	5	72	9	18
2017	Financial management	32	52	17	0	0	0	83	0	10
2017	Other services to the public	20	56	18	6	0	0	76	6	15

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	50	0	10	0	0	90	10	10
2019	Legal services	53	29	12	6	0	0	82	6	18
2019	Administration and operations	51	49	0	0	0	0	100	0	14
2019	Human resources	91	9	0	0	0	0	100	0	11
2019	Financial management	48	44	0	0	0	8	100	0	12
2019	Other services to the public	64	29	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	36	54	0	9	0	0	91	9	11
2018	Legal services	43	33	6	8	5	5	80	14	21
2018	Administration and operations	45	34	21	0	0	0	79	0	18
2018	Financial management	68	11	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	66	34	0	0	0	0	100	0	14
2017	Administration and operations	55	40	5	0	0	0	95	0	18
2017	Financial management	49	51	0	0	0	0	100	0	10
2017	Other services to the public	76	18	0	0	0	6	100	0	15
2014	Compliance, inspection and enforcement	45	33	16	5	0	0	78	5	19
2014	Legal services	67	24	4	6	0	0	90	6	25
2014	Administration and operations	66	29	2	0	3	0	95	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	71	17	6	0	0	5	94	0	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	40	20	0	10	0	0	70	10	10
2019	Legal services	46	28	6	5	11	5	0	77	17	19
2019	Administration and operations	50	35	7	0	0	8	0	93	0	15
2019	Human resources	77	15	0	0	0	0	8	100	0	13
2019	Financial management	57	27	16	0	0	0	0	84	0	12
2019	Other services to the public	71	21	7	0	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	46	45	0	9	0	0	0	91	9	11
2018	Legal services	59	19	11	8	5	0	0	77	12	21
2018	Administration and operations	57	26	17	0	0	0	0	83	0	18
2018	Financial management	53	28	12	7	0	0	0	81	7	15
2017	Compliance, inspection and enforcement	42	30	0	7	14	8	0	78	22	14
2017	Legal services	73	27	0	0	0	0	0	100	0	14
2017	Administration and operations	53	34	4	0	8	0	0	87	8	18
2017	Financial management	57	43	0	0	0	0	0	100	0	10
2017	Other services to the public	76	24	0	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	27	11	0	0	0	0	89	0	19
2014	Legal services	71	12	8	6	0	4	0	86	6	25
2014	Administration and operations	69	26	2	0	3	0	0	95	3	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	84	11	0	0	0	5	0	100	0	18
2014	None of the above	70	16	8	7	0	0	0	85	7	13

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	40	0	10	0	0	90	10	10
2019	Legal services	50	33	11	6	0	0	83	6	19
2019	Administration and operations	65	35	0	0	0	0	100	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	66	26	0	0	0	9	100	0	11
2019	Other services to the public	66	20	14	0	0	0	86	0	14
2018	Compliance, inspection and enforcement	55	36	9	0	0	0	91	0	11
2018	Legal services	56	25	9	11	0	0	80	11	21
2018	Administration and operations	50	39	11	0	0	0	89	0	18
2018	Financial management	71	15	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	35	45	7	0	14	0	80	14	14
2017	Legal services	88	12	0	0	0	0	100	0	14
2017	Administration and operations	59	32	9	0	0	0	91	0	18
2017	Financial management	57	43	0	0	0	0	100	0	10
2017	Other services to the public	68	32	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	62	22	5	11	0	0	84	11	19
2014	Legal services	54	36	10	0	0	0	90	0	25
2014	Administration and operations	66	23	8	0	3	0	89	3	39
2014	Human resources	100	0	0	0	0	0	100	0	13
2014	Other services to the public	77	6	0	6	6	5	88	12	18
2014	None of the above	70	23	8	0	0	0	92	0	13

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	20	20	10	10	0	60	20	10
2019	Legal services	50	27	11	11	0	0	78	11	19
2019	Administration and operations	57	30	13	0	0	0	87	0	15
2019	Human resources	77	23	0	0	0	0	100	0	13
2019	Financial management	33	25	33	8	0	0	59	8	12
2019	Other services to the public	48	14	31	8	0	0	61	8	13
2018	Compliance, inspection and enforcement	36	18	46	0	0	0	54	0	11
2018	Legal services	58	27	5	11	0	0	85	11	21
2018	Administration and operations	50	22	17	5	0	5	76	6	18
2018	Financial management	58	35	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	28	44	14	0	14	0	72	14	14
2017	Legal services	94	6	0	0	0	0	100	0	14
2017	Administration and operations	46	19	27	8	0	0	65	8	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	24	12	0	0	63	12	15
2014	Compliance, inspection and enforcement	46	38	5	5	5	0	84	11	19
2014	Legal services	58	28	14	0	0	0	86	0	25
2014	Administration and operations	64	23	10	3	0	0	87	3	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	12	6	0	5	82	6	18
2014	None of the above	77	8	8	8	0	0	84	8	13

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	10	10	20	10	0	60	30	10
2019	Legal services	56	22	6	11	6	0	78	17	19
2019	Administration and operations	57	36	7	0	0	0	93	0	15
2019	Human resources	70	30	0	0	0	0	100	0	13
2019	Financial management	24	43	24	9	0	0	67	9	12
2019	Other services to the public	44	34	14	7	0	0	78	7	14
2018	Compliance, inspection and enforcement	27	54	18	0	0	0	82	0	11
2018	Legal services	53	32	5	6	5	0	85	11	21
2018	Administration and operations	56	22	12	11	0	0	77	11	18
2018	Financial management	58	28	7	7	0	0	85	7	15
2017	Compliance, inspection and enforcement	21	51	14	0	14	0	73	14	14
2017	Legal services	74	26	0	0	0	0	100	0	14
2017	Administration and operations	48	21	18	13	0	0	68	13	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	38	26	18	18	0	0	63	18	15
2014	Compliance, inspection and enforcement	52	32	5	5	5	0	84	11	19
2014	Legal services	50	36	10	4	0	0	86	4	25
2014	Administration and operations	64	23	5	8	0	0	87	8	39
2014	Human resources	85	15	0	0	0	0	100	0	13
2014	Other services to the public	71	6	6	12	0	5	82	12	18
2014	None of the above	69	16	8	8	0	0	84	8	13

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	0	20	20	10	0	50	30	10
2019	Legal services	67	0	10	11	11	0	67	22	19
2019	Administration and operations	57	23	13	0	7	0	80	7	15
2019	Human resources	76	24	0	0	0	0	100	0	13
2019	Financial management	8	35	32	17	0	8	47	19	12
2019	Other services to the public	44	20	14	14	7	0	64	22	14
2018	Compliance, inspection and enforcement	27	27	18	18	0	9	60	20	11
2018	Legal services	62	14	4	5	15	0	76	20	21
2018	Administration and operations	44	17	11	28	0	0	61	28	18
2018	Financial management	40	41	12	7	0	0	81	7	15
2017	Compliance, inspection and enforcement	28	37	7	0	14	14	76	16	14
2017	Legal services	68	20	12	0	0	0	88	0	14
2017	Administration and operations	43	18	17	17	5	0	62	22	18
2017	Financial management	62	38	0	0	0	0	100	0	10
2017	Other services to the public	55	13	20	12	0	0	68	12	15
2014	Compliance, inspection and enforcement	62	0	21	11	5	0	62	16	19
2014	Legal services	59	16	8	8	6	4	78	14	25
2014	Administration and operations	54	15	18	8	0	5	73	8	39
2014	Human resources	67	8	15	0	0	11	84	0	13
2014	Other services to the public	66	6	11	6	6	5	76	12	18
2014	None of the above	61	16	0	24	0	0	76	24	13

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Compliance, inspection and enforcement	10	50	40	10
2019	Legal services	18	51	31	18
2019	Administration and operations	7	30	64	15
2019	Human resources	15	61	24	13
2019	Financial management	41	16	43	12
2019	Other services to the public	14	23	63	14
2018	Compliance, inspection and enforcement	9	18	73	11
2018	Legal services	9	48	43	21
2018	Administration and operations	17	34	50	18
2018	Financial management	27	44	29	15
2017	Compliance, inspection and enforcement	36	20	43	14
2017	Legal services	16	55	29	14
2017	Administration and operations	30	39	31	18
2017	Financial management	0	55	45	10
2017	Other services to the public	21	56	23	13
2014	Compliance, inspection and enforcement	27	52	21	19
2014	Legal services	8	36	56	25
2014	Administration and operations	13	57	30	39
2014	Human resources	24	32	44	12
2014	Other services to the public	6	49	45	18
2014	None of the above	8	45	47	13

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	50	10	0	0	0	90	0	10
2019	Legal services	36	45	0	5	5	9	95	5	19
2019	Administration and operations	35	34	16	5	0	10	77	6	15
2019	Human resources	51	17	9	0	0	23	88	0	13
2019	Financial management	41	49	9	0	0	0	91	0	12
2019	Other services to the public	29	63	0	0	0	9	100	0	14

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	30	10	0	0	0	90	0	10
2019	Legal services	53	17	0	6	15	9	93	7	19
2019	Administration and operations	56	29	0	0	5	10	100	0	15
2019	Human resources	85	0	0	0	0	15	100	0	13
2019	Financial management	57	27	16	0	0	0	84	0	12
2019	Other services to the public	57	34	0	0	0	9	100	0	14

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Financial management	0	100	12
2018	Financial management	0	100	15

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	13
2019	Financial management	0	100	12
2019	Other services to the public	36	64	14

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	0	40	10	0	10	10	38	13	10
2019	Legal services	14	6	0	17	11	43	9	41	59	19
2019	Administration and operations	39	8	21	0	7	26	0	63	9	15
2019	Human resources	45	15	8	0	0	32	0	89	0	13
2019	Financial management	0	16	33	0	0	33	17	32	0	12
2019	Other services to the public	44	13	14	7	0	21	0	73	9	14
2018	Compliance, inspection and enforcement	9	27	9	9	9	36	0	57	29	11
2018	Legal services	26	5	13	0	14	38	5	53	24	21
2018	Administration and operations	34	22	16	0	0	21	6	78	0	18
2018	Financial management	13	0	29	0	0	37	21	31	0	14
2017	Compliance, inspection and enforcement	0	17	27	14	14	21	8	24	38	14
2017	Legal services	26	12	15	0	0	42	6	72	0	14
2017	Administration and operations	21	26	5	4	0	21	22	84	7	18
2017	Financial management	23	8	13	0	0	47	8	71	0	10
2017	Other services to the public	25	26	6	0	6	37	0	81	10	15
2014	Compliance, inspection and enforcement	31	15	11	16	5	21	0	59	28	19
2014	Legal services	27	12	22	4	12	12	12	51	20	25
2014	Administration and operations	39	20	10	5	0	23	2	79	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	38	6	5	0	17	29	6	67	26	18
2014	None of the above	47	7	8	8	0	30	0	78	11	13

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	40	10	0	10	0	80	10	10
2019	Legal services	56	0	17	17	6	5	59	24	19
2019	Administration and operations	58	13	8	7	0	14	83	8	15
2019	Human resources	85	8	8	0	0	0	92	0	13
2019	Financial management	27	30	25	0	0	17	69	0	12
2019	Other services to the public	44	34	14	7	0	0	78	7	14
2018	Compliance, inspection and enforcement	18	27	46	0	9	0	45	9	11
2018	Legal services	39	9	21	9	5	17	58	17	21
2018	Administration and operations	57	33	5	0	0	5	94	0	18
2018	Financial management	28	49	15	0	0	8	83	0	14
2017	Compliance, inspection and enforcement	15	51	14	7	14	0	66	20	14
2017	Legal services	79	21	0	0	0	0	100	0	14
2017	Administration and operations	46	25	9	0	4	16	84	5	18
2017	Financial management	25	53	8	0	0	13	90	0	10
2017	Other services to the public	45	43	0	0	6	6	94	6	15
2014	Compliance, inspection and enforcement	36	43	5	5	5	5	83	11	19
2014	Legal services	50	24	22	0	4	0	74	4	25
2014	Administration and operations	61	21	8	5	3	2	84	8	39
2014	Human resources	78	22	0	0	0	0	100	0	13
2014	Other services to the public	55	28	0	6	11	0	83	17	18
2014	None of the above	54	46	0	0	0	0	100	0	13

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	No (%)	Total responses
2019	Human resources	100	13
2019	Financial management	100	12
2019	Other services to the public	100	14
2018	Financial management	100	15

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	12
2019	Financial management	0	100	12

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	10	40	0	0	10	0	56	0	10
2019	Legal services	28	6	11	6	11	33	6	54	27	19
2019	Administration and operations	44	8	7	7	7	21	8	73	18	15
2019	Human resources	53	8	8	0	0	32	0	89	0	13
2019	Financial management	8	17	32	0	0	33	9	45	0	12
2019	Other services to the public	37	13	7	7	0	36	0	78	11	14
2018	Compliance, inspection and enforcement	18	27	27	0	0	27	0	62	0	11
2018	Legal services	34	13	13	5	5	26	5	68	13	21
2018	Administration and operations	40	22	21	0	0	10	6	75	0	18
2018	Financial management	19	5	28	0	0	35	13	47	0	15
2017	Compliance, inspection and enforcement	27	23	14	0	14	14	8	65	17	14
2017	Legal services	37	0	22	0	0	27	14	63	0	14
2017	Administration and operations	31	12	13	0	0	33	10	76	0	18
2017	Financial management	32	0	22	0	0	25	22	60	0	10
2017	Other services to the public	39	6	6	0	0	43	6	88	0	15
2014	Compliance, inspection and enforcement	46	11	11	11	5	10	5	68	19	19
2014	Legal services	47	15	22	4	4	4	4	68	8	25
2014	Administration and operations	44	18	8	5	0	23	2	83	7	39
2014	Human resources	56	7	0	0	0	22	15	100	0	13
2014	Other services to the public	49	11	0	0	17	17	6	78	22	18
2014	None of the above	46	16	8	8	0	16	7	80	10	13

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	30	10	0	10	0	0	80	10	10
2019	Legal services	62	17	6	6	6	5	0	82	12	19
2019	Administration and operations	50	14	7	7	0	14	8	83	8	15
2019	Human resources	85	8	0	0	0	8	0	100	0	13
2019	Financial management	35	24	24	0	0	17	0	71	0	12
2019	Other services to the public	59	27	7	0	0	7	0	92	0	14
2018	Compliance, inspection and enforcement	36	54	9	0	0	0	0	91	0	11
2018	Legal services	43	14	25	5	0	8	5	66	5	21
2018	Administration and operations	52	33	11	0	0	5	0	89	0	18
2018	Financial management	40	25	22	0	0	13	0	75	0	15
2017	Compliance, inspection and enforcement	49	24	14	0	14	0	0	73	14	14
2017	Legal services	94	6	0	0	0	0	0	100	0	14
2017	Administration and operations	46	21	9	0	0	24	0	88	0	18
2017	Financial management	57	30	0	0	0	0	13	100	0	10
2017	Other services to the public	68	26	0	0	0	6	0	100	0	14
2014	Compliance, inspection and enforcement	56	27	5	11	0	0	0	84	11	19
2014	Legal services	59	27	14	0	0	0	0	86	0	25
2014	Administration and operations	64	21	10	5	0	0	0	84	5	39
2014	Human resources	92	8	0	0	0	0	0	100	0	13
2014	Other services to the public	71	12	0	6	11	0	0	83	17	18
2014	None of the above	70	23	8	0	0	0	0	92	0	13

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	30	30	0	10	0	60	10	10
2019	Legal services	33	28	16	17	6	0	62	22	19
2019	Administration and operations	47	27	19	0	7	0	74	7	15
2019	Human resources	18	46	23	8	6	0	64	13	13
2019	Financial management	19	43	38	0	0	0	62	0	11
2019	Other services to the public	37	14	29	7	13	0	51	20	14
2018	Compliance, inspection and enforcement	30	30	20	10	10	0	60	20	10
2018	Legal services	33	24	19	16	9	0	56	25	21
2018	Administration and operations	38	28	22	6	0	6	70	6	18
2018	Financial management	32	6	22	26	15	0	38	40	15
2017	Compliance, inspection and enforcement	27	20	14	14	25	0	47	38	14
2017	Legal services	14	20	39	20	7	0	34	27	14
2017	Administration and operations	44	23	9	16	7	0	68	23	18
2017	Financial management	13	15	13	33	25	0	28	58	10
2017	Other services to the public	39	12	24	0	12	13	58	14	15

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	20	20	10	20	50	30	10
2019	Legal services	4	41	27	17	11	45	28	19
2019	Administration and operations	21	32	22	18	7	53	25	15
2019	Human resources	33	15	36	15	0	49	15	13
2019	Financial management	17	17	43	8	14	35	22	12
2019	Other services to the public	7	21	37	20	14	29	34	14
2018	Compliance, inspection and enforcement	10	30	20	30	10	40	40	10
2018	Legal services	26	20	9	9	35	46	44	21
2018	Administration and operations	16	51	16	11	5	68	16	18
2018	Financial management	18	15	39	22	6	32	28	15
2017	Compliance, inspection and enforcement	14	28	21	17	20	42	37	14
2017	Legal services	0	54	20	26	0	54	26	14
2017	Administration and operations	24	29	43	5	0	52	5	18
2017	Financial management	37	22	0	42	0	58	42	10
2017	Other services to the public	6	25	6	31	32	31	63	15

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	20	0	10	10	10	78	22	10
2019	Legal services	32	34	23	12	0	0	65	12	18
2019	Administration and operations	45	39	8	0	8	0	84	8	15
2019	Human resources	49	29	8	15	0	0	77	15	13
2019	Financial management	17	25	33	16	0	8	46	17	12
2019	Other services to the public	43	30	7	20	0	0	73	20	14
2018	Compliance, inspection and enforcement	20	30	20	20	0	10	56	22	10
2018	Legal services	32	34	15	5	14	0	66	19	21
2018	Administration and operations	56	17	11	11	0	6	78	11	18
2018	Financial management	32	25	22	21	0	0	57	21	15
2017	Compliance, inspection and enforcement	41	24	22	0	14	0	64	14	14
2017	Legal services	10	63	20	7	0	0	73	7	14
2017	Administration and operations	31	46	18	5	0	0	77	5	18
2017	Financial management	45	22	17	17	0	0	67	17	10
2017	Other services to the public	24	12	26	37	0	0	37	37	15

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	10	30	20	30	0	0	20	50	10
2019	Legal services	10	29	28	27	6	0	0	39	33	19
2019	Administration and operations	13	27	13	26	13	8	0	44	42	15
2019	Human resources	41	13	30	15	0	0	0	54	15	13
2019	Financial management	8	28	17	24	22	0	0	36	46	12
2019	Other services to the public	23	24	30	15	8	0	0	47	23	13
2018	Compliance, inspection and enforcement	0	30	20	20	30	0	0	30	50	10
2018	Legal services	22	9	19	14	35	0	0	32	49	21
2018	Administration and operations	17	40	11	21	5	0	6	60	28	18
2018	Financial management	40	12	13	29	6	0	0	51	36	15
2017	Compliance, inspection and enforcement	14	14	21	29	23	0	0	27	51	14
2017	Legal services	0	23	48	19	0	10	0	26	22	14
2017	Administration and operations	17	26	30	19	8	0	0	43	28	18
2017	Financial management	50	8	33	8	0	0	0	58	8	10
2017	Other services to the public	0	6	19	30	45	0	0	6	75	15

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	0	0	0	20	0	10	78	22	10
2019	Legal services	24	26	22	22	6	0	0	50	28	19
2019	Administration and operations	41	44	0	0	0	8	8	100	0	15
2019	Human resources	77	8	0	15	0	0	0	85	15	13
2019	Financial management	35	35	16	14	0	0	0	70	14	12
2019	Other services to the public	66	7	20	7	0	0	0	73	7	14
2018	Compliance, inspection and enforcement	40	30	10	10	0	0	10	78	11	10
2018	Legal services	47	19	9	5	20	0	0	66	25	21
2018	Administration and operations	65	17	6	0	0	0	13	94	0	17
2018	Financial management	54	25	0	21	0	0	0	79	21	15
2017	Compliance, inspection and enforcement	56	30	7	0	0	0	7	93	0	14
2017	Legal services	32	34	21	14	0	0	0	66	14	14
2017	Administration and operations	56	24	5	0	0	0	15	94	0	18
2017	Financial management	40	21	25	0	0	0	13	71	0	10
2017	Other services to the public	38	18	13	19	6	0	6	60	26	15

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	70	10	0	10	10	0	80	20	10
2019	Legal services	9	38	36	18	0	0	46	18	18
2019	Administration and operations	31	54	14	0	0	0	86	0	15
2019	Human resources	38	55	8	0	0	0	92	0	13
2019	Financial management	27	38	19	16	0	0	65	16	12
2019	Other services to the public	44	27	7	14	7	0	71	21	14
2018	Compliance, inspection and enforcement	40	20	20	20	0	0	60	20	10
2018	Legal services	23	11	23	19	25	0	33	43	21
2018	Administration and operations	46	27	11	11	0	6	77	11	18
2018	Financial management	39	18	7	15	21	0	57	36	15
2017	Compliance, inspection and enforcement	35	58	0	7	0	0	93	7	14
2017	Legal services	32	35	20	7	6	0	67	14	14
2017	Administration and operations	35	23	37	5	0	0	59	5	18
2017	Financial management	22	45	17	8	8	0	67	17	10
2017	Other services to the public	20	18	43	0	6	13	44	7	15

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	30	30	20	10	0	40	30	10
2019	Legal services	56	28	10	6	0	0	84	6	19
2019	Administration and operations	49	44	0	0	0	7	100	0	15
2019	Human resources	54	38	8	0	0	0	92	0	13
2019	Financial management	33	27	24	16	0	0	60	16	12
2019	Other services to the public	30	43	21	6	0	0	73	6	14
2018	Compliance, inspection and enforcement	0	50	30	20	0	0	50	20	10
2018	Legal services	34	43	11	9	4	0	76	13	21
2018	Administration and operations	34	28	27	5	5	0	62	11	18
2018	Financial management	22	41	14	23	0	0	63	23	14
2017	Compliance, inspection and enforcement	7	23	34	21	7	8	32	30	14
2017	Legal services	53	33	14	0	0	0	86	0	14
2017	Administration and operations	43	39	0	13	0	5	86	14	18
2017	Financial management	50	25	8	17	0	0	75	17	10
2017	Other services to the public	18	25	12	26	6	13	49	37	15

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	20	40	0	20	0	40	20	10
2019	Legal services	22	56	10	11	0	0	78	11	19
2019	Administration and operations	13	60	21	0	0	7	78	0	15
2019	Human resources	54	23	23	0	0	0	77	0	13
2019	Financial management	27	33	24	16	0	0	60	16	12
2019	Other services to the public	23	43	14	20	0	0	66	20	14
2018	Compliance, inspection and enforcement	10	20	50	0	20	0	30	20	10
2018	Legal services	46	28	11	5	11	0	74	15	21
2018	Administration and operations	29	23	32	10	6	0	52	16	18
2018	Financial management	28	27	15	30	0	0	54	30	14
2017	Compliance, inspection and enforcement	14	38	42	7	0	0	51	7	14
2017	Legal services	28	45	27	0	0	0	73	0	14
2017	Administration and operations	34	28	17	21	0	0	62	21	18
2017	Financial management	50	17	25	8	0	0	67	8	10
2017	Other services to the public	13	18	12	32	12	13	35	51	15

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	30	30	0	20	0	50	20	10
2019	Legal services	33	39	16	11	0	0	73	11	19
2019	Administration and operations	52	21	21	0	0	7	78	0	15
2019	Human resources	54	38	8	0	0	0	92	0	13
2019	Financial management	32	36	8	24	0	0	68	24	12
2019	Other services to the public	44	14	21	13	7	0	59	20	14
2018	Compliance, inspection and enforcement	30	30	30	10	0	0	60	10	10
2018	Legal services	40	18	29	8	5	0	57	13	21
2018	Administration and operations	17	56	16	5	6	0	73	11	18
2018	Financial management	28	42	15	15	0	0	70	15	14
2017	Compliance, inspection and enforcement	7	36	21	29	0	7	46	31	14
2017	Legal services	61	26	14	0	0	0	86	0	14
2017	Administration and operations	59	32	4	5	0	0	91	5	18
2017	Financial management	37	30	17	17	0	0	67	17	10
2017	Other services to the public	31	32	12	0	12	13	72	14	15

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	30	20	0	10	70	10	10
2019	Legal services	56	11	22	6	6	67	11	19
2019	Administration and operations	35	52	7	0	7	87	7	15
2019	Human resources	70	15	0	15	0	85	15	13
2019	Financial management	51	41	0	0	8	92	8	12
2019	Other services to the public	71	15	6	8	0	86	8	13

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	30	30	0	10	0	0	60	10	10
2019	Legal services	71	12	11	0	6	0	0	83	6	18
2019	Administration and operations	35	45	7	7	0	0	7	86	7	15
2019	Human resources	41	38	8	13	0	0	0	79	13	13
2019	Financial management	60	25	6	8	0	0	0	86	8	12
2019	Other services to the public	63	29	8	0	0	0	0	92	0	13
2018	Compliance, inspection and enforcement	20	50	20	10	0	0	0	70	10	10
2018	Legal services	33	41	26	0	0	0	0	74	0	21
2018	Administration and operations	40	28	10	11	11	0	0	68	22	18
2018	Financial management	46	30	0	24	0	0	0	76	24	13
2017	Compliance, inspection and enforcement	20	35	38	0	0	0	7	60	0	14
2017	Legal services	35	32	33	0	0	0	0	67	0	14
2017	Administration and operations	60	27	8	5	0	0	0	87	5	18
2017	Financial management	50	33	8	8	0	0	0	83	8	10
2017	Other services to the public	19	26	24	6	6	6	13	55	15	15

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	40	0	0	0	0	100	0	10
2019	Legal services	78	6	10	6	0	0	84	6	19
2019	Administration and operations	73	13	0	8	0	7	92	8	15
2019	Human resources	77	15	8	0	0	0	92	0	13
2019	Financial management	92	8	0	0	0	0	100	0	12
2019	Other services to the public	56	29	0	7	0	9	92	8	14
2018	Compliance, inspection and enforcement	60	30	0	10	0	0	90	10	10
2018	Legal services	47	23	16	11	4	0	70	14	21
2018	Administration and operations	78	22	0	0	0	0	100	0	18
2018	Financial management	68	32	0	0	0	0	100	0	13
2017	Compliance, inspection and enforcement	64	20	9	0	0	7	90	0	14
2017	Legal services	90	0	10	0	0	0	90	0	14
2017	Administration and operations	73	18	0	8	0	0	92	8	18
2017	Financial management	66	25	8	0	0	0	92	0	10
2017	Other services to the public	38	31	18	0	0	13	79	0	15

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	90	0	10	0	0	90	0	10
2019	Legal services	84	5	6	6	0	89	6	19
2019	Administration and operations	62	31	0	0	7	100	0	14
2019	Human resources	85	15	0	0	0	100	0	13
2019	Financial management	92	8	0	0	0	100	0	12
2019	Other services to the public	93	7	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	90	10	0	0	0	100	0	10
2018	Legal services	76	10	5	9	0	86	9	21
2018	Administration and operations	66	22	0	5	6	94	6	18
2018	Financial management	92	8	0	0	0	100	0	14

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	80	0	0	10	0	10	89	11	10
2019	Legal services	78	0	6	6	11	0	78	17	19
2019	Administration and operations	86	8	7	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	92	8	0	0	0	0	100	0	12
2019	Other services to the public	86	7	0	0	7	0	93	7	14
2018	Compliance, inspection and enforcement	70	10	20	0	0	0	80	0	10
2018	Legal services	75	11	14	0	0	0	86	0	21
2018	Administration and operations	83	6	6	0	0	6	94	0	17
2018	Financial management	92	8	0	0	0	0	100	0	14
2017	Compliance, inspection and enforcement	59	7	14	7	7	7	71	15	14
2017	Legal services	93	7	0	0	0	0	100	0	14
2017	Administration and operations	90	10	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	81	0	6	0	0	13	93	0	15

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	50	20	20	0	0	10	78	0	10
2019	Legal services	62	16	11	11	0	0	78	11	19
2019	Administration and operations	63	30	7	0	0	0	93	0	14
2019	Human resources	77	15	8	0	0	0	92	0	13
2019	Financial management	84	16	0	0	0	0	100	0	12
2019	Other services to the public	50	43	0	0	7	0	93	7	14
2018	Compliance, inspection and enforcement	55	36	0	0	9	0	91	9	11
2018	Legal services	47	14	15	17	6	0	61	23	19
2018	Administration and operations	60	22	12	6	0	0	82	6	18
2018	Financial management	64	29	0	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	22	20	37	14	7	0	43	20	14
2017	Legal services	42	52	6	0	0	0	94	0	14
2017	Administration and operations	69	18	13	0	0	0	87	0	18
2017	Financial management	83	0	17	0	0	0	83	0	10
2017	Other services to the public	57	24	6	0	0	13	93	0	15

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	30	20	10	0	10	67	11	10
2019	Legal services	55	17	22	0	6	0	72	6	19
2019	Administration and operations	93	0	7	0	0	0	93	0	15
2019	Human resources	92	8	0	0	0	0	100	0	13
2019	Financial management	68	8	16	0	8	0	76	8	12
2019	Other services to the public	39	37	8	0	8	9	83	8	13
2018	Compliance, inspection and enforcement	64	18	9	9	0	0	82	9	11
2018	Legal services	69	5	14	0	12	0	74	12	20
2018	Administration and operations	73	11	6	11	0	0	83	11	18
2018	Financial management	64	22	7	0	0	7	92	0	15
2017	Compliance, inspection and enforcement	52	28	0	7	7	7	85	15	14
2017	Legal services	67	26	7	0	0	0	93	0	14
2017	Administration and operations	78	22	0	0	0	0	100	0	18
2017	Financial management	100	0	0	0	0	0	100	0	10
2017	Other services to the public	69	18	0	0	0	13	100	0	15

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	10	10	0	0	50	80	0	10
2019	Legal services	68	0	11	6	0	15	80	7	19
2019	Administration and operations	68	7	10	0	0	16	88	0	15
2019	Human resources	85	0	8	0	0	8	92	0	13
2019	Financial management	91	0	0	0	0	9	100	0	12
2019	Other services to the public	51	0	7	6	0	36	80	9	14
2018	Compliance, inspection and enforcement	36	9	0	0	9	46	84	16	11
2018	Legal services	60	10	5	10	0	16	83	12	20
2018	Administration and operations	57	10	5	0	0	27	93	0	18
2018	Financial management	70	8	7	8	0	8	84	9	14
2017	Compliance, inspection and enforcement	16	30	7	14	0	34	69	21	14
2017	Legal services	51	21	6	0	0	22	92	0	14
2017	Administration and operations	79	0	5	0	0	17	95	0	18
2017	Financial management	70	8	0	0	0	22	100	0	10
2017	Other services to the public	57	6	6	0	0	31	91	0	15

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	20	20	10	10	20	50	25	10
2019	Legal services	67	17	6	0	0	10	94	0	19
2019	Administration and operations	65	21	0	7	0	8	93	7	15
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	84	16	0	0	0	0	100	0	12
2019	Other services to the public	30	21	29	0	20	0	52	20	14
2018	Legal services	65	20	15	0	0	0	85	0	20
2018	Administration and operations	74	11	11	5	0	0	84	5	18
2018	Financial management	56	36	0	0	0	7	100	0	15
2017	Compliance, inspection and enforcement	36	35	7	22	0	0	71	22	14
2017	Legal services	80	7	7	0	0	6	92	0	14
2017	Administration and operations	83	17	0	0	0	0	100	0	18
2017	Financial management	75	25	0	0	0	0	100	0	10
2017	Other services to the public	20	12	31	24	0	13	37	28	15

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	20	0	0	0	0	20	100	0	10
2019	Legal services	76	6	14	0	0	0	5	85	0	19
2019	Administration and operations	77	8	0	0	0	8	8	100	0	15
2019	Human resources	91	9	0	0	0	0	0	100	0	13
2019	Financial management	100	0	0	0	0	0	0	100	0	12
2019	Other services to the public	86	14	0	0	0	0	0	100	0	14
2018	Compliance, inspection and enforcement	73	27	0	0	0	0	0	100	0	11
2018	Legal services	56	16	6	9	13	0	0	72	22	19
2018	Administration and operations	90	5	5	0	0	0	0	95	0	18
2018	Financial management	88	5	7	0	0	0	0	93	0	15
2017	Compliance, inspection and enforcement	73	0	14	7	0	0	7	78	7	14
2017	Legal services	65	23	12	0	0	0	0	88	0	14
2017	Administration and operations	79	4	8	0	8	0	0	83	8	18
2017	Financial management	92	8	0	0	0	0	0	100	0	10
2017	Other services to the public	87	0	0	0	0	0	13	100	0	15

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	60	20	10	0	0	10	89	0	10
2019	Legal services	61	17	17	0	6	0	78	6	19
2019	Administration and operations	57	21	22	0	0	0	78	0	15
2019	Human resources	68	17	15	0	0	0	85	0	13
2019	Financial management	75	16	9	0	0	0	91	0	12
2019	Other services to the public	52	41	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	18	55	9	9	9	0	73	18	11
2018	Legal services	44	20	25	5	6	0	64	11	20
2018	Administration and operations	39	38	18	5	0	0	77	5	18
2018	Financial management	54	25	21	0	0	0	79	0	15
2017	Compliance, inspection and enforcement	23	62	8	7	0	0	86	7	14
2017	Legal services	44	34	13	10	0	0	77	10	14
2017	Administration and operations	51	18	24	7	0	0	69	7	18
2017	Financial management	52	32	17	0	0	0	83	0	10
2017	Other services to the public	56	19	6	6	0	13	86	7	15

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	20	30	20	0	0	50	20	10
2019	Legal services	7	21	55	17	0	0	28	17	19
2019	Administration and operations	35	35	23	7	0	0	70	7	15
2019	Human resources	56	21	15	8	0	0	77	8	13
2019	Financial management	8	62	22	8	0	0	70	8	12
2019	Other services to the public	0	57	16	27	0	0	57	27	14
2018	Compliance, inspection and enforcement	18	18	46	0	18	0	36	18	11
2018	Legal services	19	12	34	11	20	5	33	32	21
2018	Administration and operations	0	51	27	16	6	0	51	22	18
2018	Financial management	20	53	13	14	0	0	73	14	15
2017	Compliance, inspection and enforcement	0	20	45	21	14	0	20	34	14
2017	Legal services	0	42	42	16	0	0	42	16	14
2017	Administration and operations	5	56	27	7	5	0	61	12	18
2017	Financial management	8	58	33	0	0	0	67	0	10
2017	Other services to the public	6	12	51	30	0	0	18	30	15

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	10	20	20	40	10	50	30	10
2019	Legal services	17	16	36	25	6	31	33	19
2019	Administration and operations	0	14	58	21	7	27	14	15
2019	Human resources	0	8	38	38	17	54	8	13
2019	Financial management	0	14	16	62	8	70	14	12
2019	Other services to the public	14	20	36	14	16	30	34	14
2018	Compliance, inspection and enforcement	0	36	27	27	9	36	36	11
2018	Legal services	26	22	31	20	0	20	48	21
2018	Administration and operations	5	22	49	23	0	23	28	18
2018	Financial management	7	14	28	44	7	51	21	15
2017	Compliance, inspection and enforcement	14	14	45	28	0	28	27	14
2017	Legal services	6	17	57	12	7	19	23	14
2017	Administration and operations	0	27	30	39	5	44	27	18
2017	Financial management	0	25	8	25	42	67	25	10
2017	Other services to the public	18	18	20	38	6	44	37	15

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	30	20	10	0	0	70	10	10
2019	Legal services	62	10	17	6	0	5	76	6	19
2019	Administration and operations	50	35	0	14	0	0	86	14	15
2019	Human resources	70	23	0	0	0	8	100	0	13
2019	Financial management	43	43	14	0	0	0	86	0	12
2019	Other services to the public	57	36	7	0	0	0	93	0	14
2018	Compliance, inspection and enforcement	36	64	0	0	0	0	100	0	11
2018	Legal services	52	48	0	0	0	0	100	0	21
2018	Administration and operations	51	26	17	5	0	0	77	5	18
2018	Financial management	47	38	0	15	0	0	85	15	15
2017	Compliance, inspection and enforcement	14	49	16	0	14	8	68	15	14
2017	Legal services	58	42	0	0	0	0	100	0	13
2017	Administration and operations	40	22	24	13	0	0	62	13	18
2017	Financial management	17	75	8	0	0	0	92	0	10
2017	Other services to the public	44	50	6	0	0	0	94	0	15

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	30	20	20	20	10	0	50	30	10
2019	Legal services	40	22	16	17	0	5	66	18	19
2019	Administration and operations	44	37	7	13	0	0	80	13	15
2019	Human resources	85	15	0	0	0	0	100	0	13
2019	Financial management	8	62	30	0	0	0	70	0	12
2019	Other services to the public	16	50	20	14	0	0	66	14	14
2018	Compliance, inspection and enforcement	27	27	27	0	9	9	60	10	11
2018	Legal services	44	28	14	9	5	0	72	14	21
2018	Administration and operations	46	15	28	5	5	0	61	11	18
2018	Financial management	53	25	15	7	0	0	78	7	15
2017	Compliance, inspection and enforcement	0	52	21	14	14	0	52	27	14
2017	Legal services	47	53	0	0	0	0	100	0	14
2017	Administration and operations	41	29	9	21	0	0	70	21	18
2017	Financial management	25	58	17	0	0	0	83	0	10
2017	Other services to the public	31	38	6	18	6	0	70	24	15

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	60	40	10
2019	Legal services	45	55	19
2019	Administration and operations	47	53	15
2019	Human resources	24	76	13
2019	Financial management	9	91	12
2019	Other services to the public	56	44	14
2017	Compliance, inspection and enforcement	42	58	14
2017	Administration and operations	43	57	18
2017	Other services to the public	43	57	15
2014	Compliance, inspection and enforcement	37	63	19
2014	Legal services	36	64	25
2014	Administration and operations	29	71	39
2014	Human resources	40	60	13
2014	Other services to the public	30	70	17
2014	None of the above	62	38	13

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	20	40	10	10	20	0	0	20	80	10
2019	Legal services	33	22	27	11	0	6	0	35	65	19
2019	Administration and operations	42	27	24	0	7	0	0	42	58	15
2019	Human resources	17	47	0	13	23	0	0	17	83	13
2019	Financial management	24	33	25	17	0	0	0	24	76	12
2019	Other services to the public	44	14	21	14	6	0	0	44	56	14
2018	Compliance, inspection and enforcement	27	55	0	9	9	0	0	27	73	11
2018	Legal services	19	43	8	15	10	0	5	20	80	21
2018	Administration and operations	55	17	22	6	0	0	0	55	45	18
2018	Financial management	13	38	22	19	7	0	0	13	87	15
2017	Compliance, inspection and enforcement	20	35	30	15	0	0	0	20	80	14
2017	Legal services	19	31	17	13	7	13	0	22	78	14
2017	Administration and operations	44	15	12	17	7	5	0	47	53	18
2017	Financial management	13	49	38	0	0	0	0	13	87	10
2017	Other services to the public	51	24	18	6	0	0	0	51	49	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	54	46	11
2019	Human resources	62	38	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	72	28	11
2019	Human resources	57	43	11
2018	Legal services	43	57	16
2018	Financial management	30	70	13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	18	9	17	28	18	0	9	30	51	11
2019	Human resources	91	9	0	0	0	0	0	100	0	11
2018	Legal services	37	12	6	6	26	6	7	56	37	16
2018	Financial management	38	8	22	15	17	0	0	46	32	13
2017	Compliance, inspection and enforcement	9	25	8	0	30	0	27	47	41	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	9	9	17	9	9	0	46	34	34	11
2019	Human resources	9	9	7	9	18	0	47	35	52	11
2018	Legal services	7	0	20	7	25	5	37	12	54	16
2018	Financial management	0	0	5	22	25	8	39	0	90	13
2017	Compliance, inspection and enforcement	0	0	8	8	40	0	43	0	85	11

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Compliance, inspection and enforcement	40	10	10	10	10	20	63	25	10
2019	Legal services	62	5	0	6	11	16	80	20	19
2019	Administration and operations	57	29	7	0	8	0	86	8	15
2019	Human resources	21	0	32	8	23	17	25	37	13
2019	Financial management	59	16	8	17	0	0	75	17	12
2019	Other services to the public	21	21	0	0	43	14	50	50	14
2018	Compliance, inspection and enforcement	46	18	0	9	18	9	70	30	11
2018	Legal services	46	18	11	5	11	10	71	17	21
2018	Administration and operations	56	6	11	17	5	5	65	24	18
2018	Financial management	34	25	15	7	6	13	67	16	15

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?