2019 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	51	5	8	3	0	85	10	39
2019	Does not provide services to public	44	36	3	14	3	0	80	17	126
2017	Provides services to public	19	47	9	20	5	0	66	25	65
2017	Does not provide services to public	25	45	6	16	8	0	70	23	124
2014	Provides services to public	32	39	13	11	5	0	71	16	62
2014	Does not provide services to public	31	50	5	10	3	1	82	13	117
2011	Provides services to public	29	49	10	11	0	0	79	11	56
2011	Does not provide services to public	43	45	2	8	2	0	88	11	124
2008	Provides services to public	40	48	2	6	4	0	88	10	84
2008	Does not provide services to public	35	48	4	10	4	0	83	13	105

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	15	5	3	0	3	0	92	3	39
2019	Does not provide services to public	66	23	2	6	2	0	0	90	8	126
2017	Provides services to public	53	24	10	6	6	0	1	78	12	65
2017	Does not provide services to public	67	21	9	1	2	0	0	88	3	124
2014	Provides services to public	64	22	2	8	3	0	2	87	11	62
2014	Does not provide services to public	64	19	4	8	2	1	2	85	11	117
2011	Provides services to public	55	13	11	12	7	0	2	70	19	56
2011	Does not provide services to public	65	15	10	7	2	0	2	82	8	124
2008	Provides services to public	56	25	6	10	4	0	0	81	13	84
2008	Does not provide services to public	69	14	6	4	5	1	2	85	9	105

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	26	5	5	0	90	5	39
2019	Does not provide services to public	54	30	6	7	2	84	9	125
2017	Provides services to public	35	36	12	11	6	71	17	65
2017	Does not provide services to public	50	31	4	10	5	82	14	123
2014	Provides services to public	47	33	3	14	3	79	17	62
2014	Does not provide services to public	50	30	9	4	7	81	11	117
2011	Provides services to public	42	39	11	3	5	81	8	56
2011	Does not provide services to public	56	27	8	7	2	83	9	123

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	44	8	13	3	0	0	77	15	39
2019	Does not provide services to public	38	33	15	10	3	0	0	71	14	126
2018	Provides services to public	29	31	16	8	17	0	0	59	25	36
2018	Does not provide services to public	32	34	9	15	9	0	1	67	24	122
2017	Provides services to public	20	35	12	25	8	0	0	55	33	65
2017	Does not provide services to public	31	30	18	13	8	0	1	62	21	124
2014	Provides services to public	22	29	16	22	8	2	0	52	31	62
2014	Does not provide services to public	29	43	9	13	6	0	1	73	19	117
2011	Provides services to public	29	41	18	11	2	0	0	70	13	56
2011	Does not provide services to public	37	41	7	7	4	1	2	81	12	123
2008	Provides services to public	21	51	6	11	8	0	2	74	20	84
2008	Does not provide services to public	34	34	14	11	4	0	2	70	16	105

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	41	5	8	0	0	0	87	8	39
2019	Does not provide services to public	51	32	8	6	2	0	1	84	8	126
2017	Provides services to public	30	39	8	17	6	0	0	69	23	64
2017	Does not provide services to public	44	37	8	8	4	0	0	81	11	123
2014	Provides services to public	46	31	13	5	5	0	0	77	10	62
2014	Does not provide services to public	48	36	6	7	2	1	0	85	9	117

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	23	11	5	3	0	0	81	8	38
2019	Does not provide services to public	51	33	9	5	2	0	1	84	7	126
2018	Provides services to public	45	38	3	3	11	0	0	84	14	35
2018	Does not provide services to public	45	36	9	7	2	0	1	82	9	119
2017	Provides services to public	39	25	19	5	12	0	0	64	17	64
2017	Does not provide services to public	47	35	9	6	2	1	0	82	9	123
2014	Provides services to public	35	29	14	16	5	0	0	64	21	62
2014	Does not provide services to public	38	41	10	5	3	0	2	81	9	117
2011	Provides services to public	32	36	18	7	5	0	2	69	13	56
2011	Does not provide services to public	42	40	11	2	3	1	2	84	5	124

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	23	13	13	3	72	16	39
2019	Does not provide services to public	57	27	10	3	3	84	6	125
2018	Provides services to public	34	35	5	14	11	69	25	36
2018	Does not provide services to public	49	31	8	10	2	81	12	121
2017	Provides services to public	36	34	17	8	6	70	14	65
2017	Does not provide services to public	47	37	6	5	5	84	10	124
2014	Provides services to public	46	30	8	13	3	76	16	62
2014	Does not provide services to public	43	38	9	9	1	82	9	117
2011	Provides services to public	54	30	6	7	4	84	11	56
2011	Does not provide services to public	50	39	5	5	1	89	6	124
2008	Provides services to public	46	40	10	2	1	87	4	84
2008	Does not provide services to public	53	32	6	5	4	85	9	103

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	38	21	8	8	0	0	64	15	39
2019	Does not provide services to public	32	32	15	12	9	0	1	64	21	124
2018	Provides services to public	29	28	18	3	22	0	0	56	25	36
2018	Does not provide services to public	35	26	15	15	8	0	0	61	23	122
2017	Provides services to public	25	29	13	17	15	0	1	54	32	65
2017	Does not provide services to public	29	34	12	14	9	1	1	64	24	124
2014	Provides services to public	27	31	15	17	10	0	0	58	27	62
2014	Does not provide services to public	28	30	18	13	10	1	1	59	23	117
2011	Provides services to public	13	45	20	16	7	0	0	57	23	56
2011	Does not provide services to public	25	37	19	13	7	0	0	62	20	123

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	34	13	10	3	3	73	13	39
2019	Does not provide services to public	39	39	10	9	4	0	77	13	124
2018	Provides services to public	22	41	13	9	15	0	63	24	36
2018	Does not provide services to public	36	39	11	10	4	0	75	14	122
2017	Provides services to public	24	37	12	20	6	1	61	26	65
2017	Does not provide services to public	32	43	10	10	5	0	75	15	124

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	26	8	10	3	0	80	13	39
2019	Does not provide services to public	62	25	7	4	2	0	87	6	124
2018	Provides services to public	49	26	9	8	8	0	75	16	35
2018	Does not provide services to public	59	31	5	4	1	0	90	5	119
2017	Provides services to public	45	27	14	8	5	2	73	13	65
2017	Does not provide services to public	54	32	8	1	3	1	87	4	123
2014	Provides services to public	48	30	11	8	3	0	78	11	62
2014	Does not provide services to public	55	32	11	2	1	0	87	3	117
2011	Provides services to public	45	39	9	5	2	0	84	7	56
2011	Does not provide services to public	50	39	7	2	2	0	89	4	124
2008	Provides services to public	44	44	10	0	2	0	88	2	84
2008	Does not provide services to public	63	27	5	3	2	1	90	5	105

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	28	18	10	5	67	15	39
2019	Does not provide services to public	40	38	5	9	7	79	17	122
2018	Provides services to public	27	33	11	8	21	60	29	35
2018	Does not provide services to public	34	30	15	10	11	64	21	120
2017	Provides services to public	28	33	12	13	14	62	26	65
2017	Does not provide services to public	33	37	12	11	8	70	18	124

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	15	16	3	3	79	5	39
2019	Does not provide services to public	69	19	8	3	1	88	3	124
2018	Provides services to public	50	30	3	12	5	80	17	36
2018	Does not provide services to public	63	29	6	2	0	92	2	119
2017	Provides services to public	57	22	14	4	3	79	8	65
2017	Does not provide services to public	62	31	3	2	1	94	3	123
2014	Provides services to public	64	28	5	2	2	92	3	62
2014	Does not provide services to public	66	27	4	3	0	94	3	116
2011	Provides services to public	66	26	5	2	0	93	2	56
2011	Does not provide services to public	75	19	4	2	0	95	2	124

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	39	8	10	5	0	0	77	15	39
2019	Does not provide services to public	41	33	9	9	7	0	0	74	17	122
2018	Provides services to public	26	27	18	12	17	0	0	53	29	36
2018	Does not provide services to public	34	35	11	9	12	0	0	69	21	120
2017	Provides services to public	29	32	14	15	7	0	1	63	23	65
2017	Does not provide services to public	37	31	12	12	8	0	0	68	21	124
2014	Provides services to public	22	38	17	13	10	0	0	60	23	62
2014	Does not provide services to public	22	47	10	10	9	2	1	70	19	117
2011	Provides services to public	31	45	10	9	5	0	0	76	14	56
2011	Does not provide services to public	41	41	10	5	3	0	1	82	8	123

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	13	10	5	0	0	72	15	39
2019	Does not provide services to public	38	33	9	11	9	0	0	71	20	124
2018	Provides services to public	26	21	24	18	11	0	0	47	29	36
2018	Does not provide services to public	35	27	19	9	10	0	0	62	19	118
2017	Provides services to public	31	32	17	6	12	0	1	64	19	65
2017	Does not provide services to public	31	37	14	8	9	0	0	68	18	124
2014	Provides services to public	32	27	15	10	15	1	0	60	25	62
2014	Does not provide services to public	31	36	17	7	9	0	1	68	15	117

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	39	13	11	3	0	74	13	38
2019	Does not provide services to public	37	43	7	10	3	0	80	13	124
2018	Provides services to public	26	27	19	13	14	0	54	28	36
2018	Does not provide services to public	34	29	17	11	8	0	64	19	119
2017	Provides services to public	28	29	14	11	15	3	59	27	65
2017	Does not provide services to public	34	40	11	9	6	0	74	15	123
2014	Provides services to public	32	29	13	16	10	0	61	26	62
2014	Does not provide services to public	31	42	12	10	5	0	73	15	117
2011	Provides services to public	40	34	23	4	0	0	73	4	56
2011	Does not provide services to public	40	39	13	5	3	1	79	8	124

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	26	15	3	0	0	82	3	39
2019	Does not provide services to public	54	32	7	6	1	0	86	7	126
2018	Provides services to public	37	35	14	11	4	0	72	14	36
2018	Does not provide services to public	50	35	9	4	2	0	85	5	120
2017	Provides services to public	46	30	11	11	3	0	75	14	65
2017	Does not provide services to public	53	31	11	2	3	0	84	5	123
2014	Provides services to public	51	26	12	6	5	0	77	11	62
2014	Does not provide services to public	49	38	7	5	0	1	87	5	116
2011	Provides services to public	59	27	11	4	0	0	86	4	56
2011	Does not provide services to public	57	36	3	4	0	0	93	4	124
2008	Provides services to public	46	43	8	1	1	0	89	2	84
2008	Does not provide services to public	56	34	2	5	2	1	91	7	105

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	23	3	7	0	0	67	10	39
2019	Does not provide services to public	32	27	22	11	6	2	0	60	18	124
2018	Provides services to public	27	34	16	17	5	0	0	62	22	36
2018	Does not provide services to public	34	29	20	12	3	0	1	65	16	119
2017	Provides services to public	23	36	18	6	8	4	5	65	15	65
2017	Does not provide services to public	35	35	21	2	5	2	0	72	7	124
2014	Provides services to public	23	29	32	12	5	0	0	51	16	62
2014	Does not provide services to public	30	46	12	6	2	1	2	79	8	116
2011	Provides services to public	30	41	18	5	5	0	0	71	10	56
2011	Does not provide services to public	25	41	23	6	3	1	2	67	9	124
2008	Provides services to public	24	42	14	14	6	0	0	65	20	84
2008	Does not provide services to public	29	41	21	6	3	0	1	70	9	105

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	23	52	5	12	3	0	18	29	39
2019	Does not provide services to public	9	28	32	22	8	0	1	30	38	125
2018	Provides services to public	9	27	45	17	0	3	0	17	37	36
2018	Does not provide services to public	9	19	39	21	9	0	3	31	30	119
2017	Provides services to public	9	32	36	17	3	0	3	20	43	65
2017	Does not provide services to public	7	21	41	20	10	1	1	30	28	124
2014	Provides services to public	10	28	41	19	2	0	0	21	38	62
2014	Does not provide services to public	5	28	30	25	9	4	0	35	34	117
2011	Provides services to public	6	18	52	19	5	0	0	25	23	56
2011	Does not provide services to public	2	22	44	22	9	1	1	31	24	124
2008	Provides services to public	7	32	31	24	6	0	0	30	39	84
2008	Does not provide services to public	5	16	46	23	8	1	2	31	22	105

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	23	28	26	18	3	0	45	26	39
2019	Does not provide services to public	5	9	31	29	23	1	1	54	14	124
2018	Provides services to public	11	24	39	12	9	5	0	22	37	36
2018	Does not provide services to public	5	19	28	27	18	1	2	46	25	118
2017	Provides services to public	9	23	35	18	9	2	5	28	35	65
2017	Does not provide services to public	5	11	27	35	20	2	1	56	16	124
2014	Provides services to public	5	10	36	26	21	3	0	48	15	62
2014	Does not provide services to public	3	13	19	34	23	8	2	63	17	117
2011	Provides services to public	2	12	33	27	19	2	5	50	15	56
2011	Does not provide services to public	3	5	27	37	23	1	4	63	8	122
2008	Provides services to public	6	15	26	30	19	1	2	51	22	84
2008	Does not provide services to public	2	13	27	37	17	1	4	56	15	103

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	18	34	13	12	3	0	26	40	39
2019	Does not provide services to public	16	10	37	19	14	4	1	35	27	124
2018	Provides services to public	25	29	22	11	8	5	0	20	57	36
2018	Does not provide services to public	13	18	26	26	13	1	4	41	32	116
2017	Provides services to public	28	27	20	14	9	0	3	23	57	64
2017	Does not provide services to public	11	21	27	22	16	1	2	39	33	124
2014	Provides services to public	25	35	18	18	4	0	0	23	59	61
2014	Does not provide services to public	11	22	25	19	17	4	2	38	35	117
2011	Provides services to public	22	34	30	6	3	2	4	9	59	56
2011	Does not provide services to public	11	24	21	25	18	0	1	43	35	124
2008	Provides services to public	17	26	29	13	10	1	5	24	46	84
2008	Does not provide services to public	11	16	26	30	13	1	3	45	28	104

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	8	41	26	18	3	0	44	13	39
2019	Does not provide services to public	9	13	36	28	12	1	0	41	23	126
2018	Provides services to public	6	23	42	17	9	3	0	27	30	35
2018	Does not provide services to public	14	12	28	33	10	0	3	44	27	119
2017	Provides services to public	17	12	35	21	10	0	5	32	31	64
2017	Does not provide services to public	4	15	38	31	12	0	1	43	19	124
2014	Provides services to public	12	19	34	25	11	0	0	36	31	62
2014	Does not provide services to public	7	9	35	29	12	4	3	44	18	116
2011	Provides services to public	5	12	39	31	9	2	2	41	18	56
2011	Does not provide services to public	3	14	31	33	17	0	2	51	17	123
2008	Provides services to public	7	23	31	29	10	1	0	39	30	84
2008	Does not provide services to public	6	7	38	35	13	1	2	49	13	104

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	15	36	15	18	3	0	34	28	39
2019	Does not provide services to public	16	22	30	20	11	1	1	31	39	125
2018	Provides services to public	24	27	28	12	6	3	0	18	53	36
2018	Does not provide services to public	21	26	30	12	8	0	3	20	49	118
2017	Provides services to public	20	28	34	6	4	2	5	11	52	65
2017	Does not provide services to public	15	21	36	18	8	1	2	27	37	124
2014	Provides services to public	25	24	33	13	3	0	1	17	50	62
2014	Does not provide services to public	8	20	30	23	10	6	3	36	30	117
2011	Provides services to public	16	32	25	16	9	0	2	25	49	56
2011	Does not provide services to public	10	25	30	24	8	0	3	33	36	123
2008	Provides services to public	12	29	32	14	11	0	2	26	41	84
2008	Does not provide services to public	8	17	37	26	8	1	4	36	26	103

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	0	18	28	28	16	5	5	48	20	39
2019	Does not provide services to public	6	12	25	34	17	3	3	54	19	125
2018	Provides services to public	11	21	39	20	5	0	3	26	33	36
2018	Does not provide services to public	15	19	23	25	12	2	3	39	36	117
2017	Provides services to public	5	4	41	29	12	6	3	46	10	64
2017	Does not provide services to public	5	10	29	35	18	1	2	55	15	123
2014	Provides services to public	4	16	36	27	14	0	3	43	20	62
2014	Does not provide services to public	2	6	25	36	19	8	4	62	10	117
2011	Provides services to public	5	21	21	27	18	2	5	48	29	56
2011	Does not provide services to public	6	13	28	28	20	1	4	51	19	124
2008	Provides services to public	7	12	32	27	14	1	6	45	21	84
2008	Does not provide services to public	11	12	22	26	21	4	4	52	24	103

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	18	41	13	10	5	0	24	32	39
2019	Does not provide services to public	15	17	36	13	15	3	0	30	33	125
2018	Provides services to public	8	29	49	11	0	3	0	11	38	36
2018	Does not provide services to public	19	18	22	26	9	2	2	37	39	118
2017	Provides services to public	24	21	34	9	7	4	0	17	48	65
2017	Does not provide services to public	10	22	33	18	14	1	1	33	33	124
2014	Provides services to public	23	35	22	11	6	1	0	18	59	62
2014	Does not provide services to public	15	15	27	20	15	4	3	38	33	117

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	13	36	33	8	3	0	42	21	39
2019	Does not provide services to public	5	18	29	35	12	2	0	47	23	125

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	16	3	3	5	3	0	89	8	38
2019	Does not provide services to public	69	20	5	2	2	0	1	90	5	126
2017	Provides services to public	64	18	3	6	9	0	0	81	15	65
2017	Does not provide services to public	66	20	7	5	1	0	1	87	6	124
2014	Provides services to public	57	19	8	5	5	0	7	81	10	62
2014	Does not provide services to public	66	16	6	4	2	0	6	87	6	117
2011	Provides services to public	61	20	5	9	3	0	2	82	12	56
2011	Does not provide services to public	67	16	8	3	2	0	3	86	5	123
2008	Provides services to public	64	15	10	2	6	0	2	82	9	84
2008	Does not provide services to public	60	17	7	5	2	1	9	85	7	105

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	21	10	8	23	3	0	58	32	39
2019	Does not provide services to public	33	20	16	12	13	4	2	56	27	126
2018	Provides services to public	19	28	5	17	25	3	3	50	44	36
2018	Does not provide services to public	28	22	13	13	15	3	7	55	31	121
2017	Provides services to public	19	12	17	15	23	7	6	36	44	65
2017	Does not provide services to public	30	30	9	7	18	4	2	64	27	124
2014	Provides services to public	28	26	16	10	10	3	6	60	22	62
2014	Does not provide services to public	20	25	16	12	14	5	6	52	30	117

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	18	13	10	10	3	0	66	21	39
2019	Does not provide services to public	53	22	10	8	6	2	0	76	14	126
2018	Provides services to public	31	30	11	10	17	0	0	61	28	36
2018	Does not provide services to public	44	20	8	14	13	1	0	65	27	121
2017	Provides services to public	33	34	11	9	11	2	0	68	21	64
2017	Does not provide services to public	48	28	5	8	10	0	0	77	18	124
2014	Provides services to public	30	39	15	8	5	1	2	71	14	62
2014	Does not provide services to public	36	31	8	15	9	0	1	68	24	116

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	28	3	10	8	0	0	79	18	39
2019	Does not provide services to public	52	29	5	9	5	1	0	81	14	125
2018	Provides services to public	36	31	12	5	15	0	0	68	20	35
2018	Does not provide services to public	44	30	5	16	5	0	0	74	22	118
2017	Provides services to public	37	28	11	17	7	0	0	65	24	65
2017	Does not provide services to public	42	37	5	9	6	1	0	80	15	124
2014	Provides services to public	45	37	6	6	4	0	2	83	10	62
2014	Does not provide services to public	41	38	6	8	6	0	1	80	14	117

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	28	8	8	5	3	0	79	13	39
2019	Does not provide services to public	50	26	12	9	2	1	0	77	10	125
2018	Provides services to public	39	33	11	5	5	3	4	77	11	36
2018	Does not provide services to public	47	32	13	5	3	0	0	79	9	121

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	26	13	0	3	0	3	84	3	39
2019	Does not provide services to public	53	21	9	7	2	2	6	80	10	126

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	26	5	13	3	0	3	79	16	39
2019	Does not provide services to public	51	22	11	10	4	0	2	75	15	125
2018	Provides services to public	43	25	8	8	15	0	0	69	23	35
2018	Does not provide services to public	42	28	15	4	7	2	2	73	12	122
2017	Provides services to public	38	31	11	11	9	0	0	69	20	65
2017	Does not provide services to public	39	28	14	11	5	1	2	69	16	124
2014	Provides services to public	38	35	12	2	12	1	0	75	14	62
2014	Does not provide services to public	32	32	13	12	6	3	2	67	18	117
2011	Provides services to public	28	44	17	5	5	0	0	72	11	55
2011	Does not provide services to public	31	36	17	9	5	0	2	68	14	124
2008	Provides services to public	20	49	13	7	11	0	0	69	18	84
2008	Does not provide services to public	32	35	13	10	8	0	1	68	18	105

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	15	8	3	8	0	0	82	10	39
2019	Does not provide services to public	60	18	10	7	2	2	1	80	10	126
2018	Provides services to public	43	19	11	12	15	0	0	62	27	35
2018	Does not provide services to public	47	25	14	5	6	1	3	75	11	121
2017	Provides services to public	43	27	14	5	9	2	0	72	14	65
2017	Does not provide services to public	49	25	14	4	4	3	1	77	8	124
2014	Provides services to public	45	31	11	3	9	1	0	76	12	62
2014	Does not provide services to public	43	26	7	12	4	5	3	75	17	117
2011	Provides services to public	41	40	9	7	3	0	0	81	10	56
2011	Does not provide services to public	55	23	11	6	3	2	2	80	9	124
2008	Provides services to public	38	33	11	7	8	2	0	73	16	84
2008	Does not provide services to public	44	28	14	6	6	2	1	74	12	105

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	21	8	11	8	0	0	74	18	38
2019	Does not provide services to public	58	18	7	9	6	1	1	77	16	122
2018	Provides services to public	40	33	3	16	9	0	0	73	24	35
2018	Does not provide services to public	47	26	7	9	7	0	2	75	17	120
2017	Provides services to public	45	18	16	12	9	0	0	63	21	65
2017	Does not provide services to public	52	21	13	8	5	0	1	73	14	124
2014	Provides services to public	45	32	10	7	7	0	0	77	14	62
2014	Does not provide services to public	39	33	10	8	6	3	1	75	15	117
2011	Provides services to public	38	37	13	11	2	0	0	74	13	54
2011	Does not provide services to public	49	33	8	5	3	0	2	84	8	124
2008	Provides services to public	32	42	13	4	8	0	1	75	12	84
2008	Does not provide services to public	45	30	9	7	7	1	2	77	14	105

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	92	5	0	0	0	0	3	100	0	38
2019	Does not provide services to public	81	11	4	1	1	1	2	94	2	125
2017	Provides services to public	72	20	3	0	3	0	2	94	3	65
2017	Does not provide services to public	85	9	3	1	1	0	1	95	2	124
2014	Provides services to public	69	15	8	1	2	0	5	88	3	61
2014	Does not provide services to public	79	12	1	3	2	0	4	94	5	116
2011	Provides services to public	68	18	3	2	2	2	6	93	3	56
2011	Does not provide services to public	77	11	8	1	0	0	3	91	1	122
2008	Provides services to public	76	10	7	2	2	0	2	88	5	84
2008	Does not provide services to public	80	6	6	1	2	1	5	91	3	105

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	92	3	0	3	0	0	3	97	3	39
2019	Does not provide services to public	76	15	1	5	2	0	2	93	6	126
2017	Provides services to public	49	32	9	6	3	0	0	81	9	65
2017	Does not provide services to public	59	19	9	2	3	2	6	85	6	123
2014	Provides services to public	52	28	3	7	8	1	0	82	15	61
2014	Does not provide services to public	56	19	8	7	2	3	5	81	10	117
2011	Provides services to public	50	22	14	3	5	2	3	76	9	56
2011	Does not provide services to public	49	31	7	7	2	0	3	83	9	123

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	11	8	3	0	0	0	89	3	38
2019	Does not provide services to public	64	19	10	2	3	1	1	84	6	126
2018	Provides services to public	52	22	8	3	12	3	0	77	15	35
2018	Does not provide services to public	50	23	10	6	8	1	2	76	14	121
2017	Provides services to public	51	21	13	6	9	0	0	72	15	65
2017	Does not provide services to public	55	26	11	3	5	1	1	82	7	123

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	18	3	13	3	0	0	82	15	39
2019	Does not provide services to public	61	19	9	7	2	0	2	81	10	126
2018	Provides services to public	46	18	13	6	18	0	0	63	23	35
2018	Does not provide services to public	49	23	8	10	6	0	4	75	17	121
2017	Provides services to public	50	17	13	5	15	0	0	67	20	64
2017	Does not provide services to public	53	23	9	9	5	0	2	77	15	123
2014	Provides services to public	51	26	8	3	10	1	0	78	14	62
2014	Does not provide services to public	45	27	8	10	8	0	2	73	18	117

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	23	15	16	13	5	0	54	30	39
2019	Does not provide services to public	32	30	19	8	6	6	0	65	15	126
2018	Provides services to public	30	25	5	20	17	3	0	56	38	36
2018	Does not provide services to public	30	23	18	12	9	6	1	57	23	122
2017	Provides services to public	16	30	15	12	18	9	0	50	33	65
2017	Does not provide services to public	24	32	11	16	8	9	0	61	27	124
2014	Provides services to public	31	23	16	23	2	5	0	57	26	62
2014	Does not provide services to public	32	36	6	11	5	10	0	75	18	117
2011	Provides services to public	31	33	12	12	3	9	0	69	17	56
2011	Does not provide services to public	38	29	15	6	4	8	1	73	11	124

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	28	13	15	15	3	0	55	32	39
2019	Does not provide services to public	29	29	19	13	10	1	0	58	23	126
2018	Provides services to public	27	17	12	13	31	0	0	44	44	36
2018	Does not provide services to public	25	26	16	16	13	2	1	53	31	122
2017	Provides services to public	13	23	15	20	28	2	0	37	48	65
2017	Does not provide services to public	25	30	16	14	14	2	0	55	29	124
2014	Provides services to public	22	26	13	21	13	5	0	50	36	62
2014	Does not provide services to public	30	35	12	13	8	2	1	67	21	117
2011	Provides services to public	29	38	10	18	5	0	0	66	23	56
2011	Does not provide services to public	36	30	15	10	7	2	0	68	17	124
2008	Provides services to public	15	35	11	11	25	4	0	52	37	84
2008	Does not provide services to public	25	32	14	13	12	3	0	59	26	105

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	26	18	10	18	3	0	52	29	39
2019	Does not provide services to public	23	29	16	21	10	1	0	53	31	125
2018	Provides services to public	17	27	5	22	22	5	0	47	48	36
2018	Does not provide services to public	19	25	17	21	9	6	2	48	33	122
2017	Provides services to public	8	16	23	21	26	5	0	25	50	65
2017	Does not provide services to public	21	26	15	22	11	4	0	49	35	124
2014	Provides services to public	19	26	19	23	8	5	0	47	33	62
2014	Does not provide services to public	19	35	13	20	6	8	0	58	29	117
2011	Provides services to public	11	41	23	20	5	0	0	52	25	56
2011	Does not provide services to public	23	39	15	14	6	4	0	65	20	124
2008	Provides services to public	11	24	26	17	19	4	0	36	37	84
2008	Does not provide services to public	11	40	20	14	10	5	0	54	25	105

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	28	8	20	18	5	0	51	40	39
2019	Does not provide services to public	20	34	16	12	15	2	0	56	28	126
2018	Provides services to public	20	30	8	19	22	0	0	51	41	36
2018	Does not provide services to public	21	31	15	13	16	3	1	54	30	121
2017	Provides services to public	13	28	19	15	23	2	0	42	39	65
2017	Does not provide services to public	21	32	17	13	16	2	0	54	29	124
2014	Provides services to public	25	20	13	19	17	6	0	48	39	62
2014	Does not provide services to public	23	26	17	16	8	9	0	54	27	116
2011	Provides services to public	16	44	16	17	5	2	0	61	23	56
2011	Does not provide services to public	27	34	13	11	9	6	0	65	21	124
2008	Provides services to public	17	42	13	17	10	1	0	60	27	83
2008	Does not provide services to public	26	38	15	13	6	2	0	65	19	105

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	18	0	3	3	8	0	94	6	39
2019	Does not provide services to public	68	22	6	0	2	2	0	91	2	126

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	44	5	3	8	0	85	10	39
2019	Does not provide services to public	42	37	13	5	2	1	80	7	126
2018	Provides services to public	30	43	13	8	5	0	73	13	36
2018	Does not provide services to public	43	29	15	8	4	1	73	12	122
2017	Provides services to public	24	43	16	11	6	0	67	17	64
2017	Does not provide services to public	47	34	8	7	5	0	81	12	124
2014	Provides services to public	29	43	10	8	6	5	75	15	62
2014	Does not provide services to public	48	39	7	3	2	1	88	5	117
2011	Provides services to public	34	50	5	4	5	2	86	9	56
2011	Does not provide services to public	52	29	8	7	2	1	83	9	124

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	28	16	28	10	5	0	43	41	39
2019	Does not provide services to public	17	28	23	23	7	2	0	46	30	126

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	26	18	15	13	0	0	54	28	39
2019	Does not provide services to public	33	32	16	10	6	1	2	67	17	125
2018	Provides services to public	22	38	11	6	20	3	0	62	27	36
2018	Does not provide services to public	34	35	12	10	6	3	1	71	17	122
2017	Provides services to public	25	33	11	9	15	7	0	62	26	65
2017	Does not provide services to public	37	36	8	10	6	4	0	76	16	123
2014	Provides services to public	36	30	16	10	5	2	2	68	15	63
2014	Does not provide services to public	36	34	8	11	7	3	1	73	19	117
2011	Provides services to public	32	38	12	9	2	5	2	75	11	56
2011	Does not provide services to public	45	27	8	6	5	6	3	79	12	124
2008	Provides services to public	36	26	14	12	6	5	1	66	19	84
2008	Does not provide services to public	40	30	8	9	10	3	1	73	19	105

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	28	10	21	8	3	60	29	39
2019	Does not provide services to public	33	32	16	12	3	3	67	16	124
2018	Provides services to public	20	31	14	17	18	0	51	35	35
2018	Does not provide services to public	29	39	17	8	5	2	69	13	122

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	11	16	13	13	13	2	50	31	38
2019	Does not provide services to public	22	23	18	13	13	8	3	51	29	125
2018	Provides services to public	17	5	30	14	17	11	5	26	38	36
2018	Does not provide services to public	25	20	16	16	8	11	3	53	28	122
2017	Provides services to public	14	18	25	17	14	11	1	36	35	65
2017	Does not provide services to public	20	27	12	11	13	11	4	56	29	124
2014	Provides services to public	21	21	20	10	18	9	2	48	30	63
2014	Does not provide services to public	21	19	17	12	11	13	7	49	29	117
2011	Provides services to public	12	40	7	7	13	14	7	66	25	56
2011	Does not provide services to public	26	18	13	11	7	19	5	58	25	124

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	24	26	11	13	3	0	49	24	38
2019	Does not provide services to public	26	38	11	8	14	2	1	66	23	126
2018	Provides services to public	22	18	24	5	28	3	0	41	34	36
2018	Does not provide services to public	21	25	15	15	16	7	1	50	34	122
2017	Provides services to public	20	25	9	23	20	2	0	47	44	65
2017	Does not provide services to public	25	26	19	10	15	4	0	54	26	124
2014	Provides services to public	20	22	22	19	13	3	0	44	33	63
2014	Does not provide services to public	24	29	23	8	10	5	1	56	19	116
2011	Provides services to public	15	41	14	21	9	0	0	56	30	56
2011	Does not provide services to public	30	34	16	6	10	3	0	66	17	123
2008	Provides services to public	13	32	19	12	23	0	1	46	35	84
2008	Does not provide services to public	22	38	11	8	17	4	1	63	26	104

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	21	18	10	26	5	7	38	41	39
2019	Does not provide services to public	13	13	17	22	26	2	8	28	53	126
2018	Provides services to public	15	15	22	9	34	3	3	31	46	35
2018	Does not provide services to public	7	16	17	18	30	2	9	27	54	122
2017	Provides services to public	9	12	20	19	32	2	6	23	55	65
2017	Does not provide services to public	9	21	18	17	28	1	7	32	49	124
2014	Provides services to public	14	20	14	16	28	6	2	37	47	63
2014	Does not provide services to public	12	21	14	18	25	6	4	37	48	117
2011	Provides services to public	4	29	20	21	24	0	2	33	46	56
2011	Does not provide services to public	12	18	14	19	30	2	5	33	52	123
2008	Provides services to public	7	18	18	13	36	4	5	27	53	84
2008	Does not provide services to public	4	22	16	18	39	1	0	26	58	105

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	23	5	3	0	3	0	92	3	39
2019	Does not provide services to public	55	28	11	3	0	1	2	86	3	125

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	3	0	3	5	8	7	91	9	39
2019	Does not provide services to public	65	9	3	3	4	1	14	88	9	124

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	21	16	3	8	5	3	72	11	39
2019	Does not provide services to public	51	19	15	2	8	2	3	74	11	125

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	18	10	5	8	5	3	75	14	39
2019	Does not provide services to public	44	15	12	6	13	3	5	65	21	123

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	16	5	3	5	8	7	85	9	39
2019	Does not provide services to public	46	13	15	6	8	2	9	67	16	125

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	10	0	3	5	5	7	91	9	39
2019	Does not provide services to public	71	9	11	1	2	2	6	86	3	125

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	3	8	8	3	3	5	81	11	39
2019	Does not provide services to public	67	11	4	1	6	6	4	88	8	125

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	3	5	0	0	3	7	94	0	38
2019	Does not provide services to public	81	6	3	0	0	3	7	96	0	125

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	34	18	8	10	5	0	62	19	39
2019	Does not provide services to public	22	42	16	10	5	3	0	67	16	126
2018	Provides services to public	20	28	10	23	16	3	0	49	41	36
2018	Does not provide services to public	23	31	21	12	8	4	1	57	21	122
2017	Provides services to public	15	32	14	19	14	4	3	50	35	65
2017	Does not provide services to public	25	33	21	9	11	1	0	58	20	124

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	34	15	15	3	0	0	67	18	39
2019	Does not provide services to public	40	37	14	3	5	2	0	78	8	124
2018	Provides services to public	23	49	8	5	12	3	0	74	17	36
2018	Does not provide services to public	40	34	14	4	5	3	1	77	9	121
2017	Provides services to public	24	36	15	9	8	7	0	65	18	65
2017	Does not provide services to public	36	40	12	4	6	2	0	78	10	124
2014	Provides services to public	38	33	13	5	3	6	2	77	9	63
2014	Does not provide services to public	41	37	8	4	4	6	0	83	9	117
2011	Provides services to public	34	48	2	9	2	3	2	87	11	56
2011	Does not provide services to public	43	34	12	6	3	3	0	79	9	122

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	33	10	5	5	8	3	77	11	39
2019	Does not provide services to public	37	36	14	3	5	4	0	77	8	125
2018	Provides services to public	34	38	16	0	3	7	3	79	3	36
2018	Does not provide services to public	36	31	16	4	3	9	1	75	7	121
2017	Provides services to public	25	24	23	5	11	12	0	56	18	65
2017	Does not provide services to public	37	35	12	2	5	9	1	79	7	124
2014	Provides services to public	36	32	15	6	2	6	3	75	9	63
2014	Does not provide services to public	37	31	19	2	4	5	2	73	6	116

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	31	10	8	5	0	0	77	13	39
2019	Does not provide services to public	55	28	7	4	6	0	0	83	10	123
2018	Provides services to public	41	29	16	3	12	0	0	70	14	36
2018	Does not provide services to public	47	35	7	4	7	0	0	82	11	121
2017	Provides services to public	33	34	13	6	12	0	2	68	19	64
2017	Does not provide services to public	50	34	7	5	4	0	0	84	9	124
2014	Provides services to public	39	32	13	10	5	2	0	72	15	63
2014	Does not provide services to public	53	32	8	4	2	0	0	85	7	117
2011	Provides services to public	48	36	4	9	3	0	0	84	12	56
2011	Does not provide services to public	55	31	4	5	4	1	0	87	9	124
2008	Provides services to public	31	38	12	11	8	0	0	69	19	84
2008	Does not provide services to public	47	29	8	10	6	1	0	76	16	105

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	31	20	5	5	0	69	10	39
2019	Does not provide services to public	44	32	9	11	4	0	76	15	126
2018	Provides services to public	41	15	18	8	17	0	56	25	36
2018	Does not provide services to public	43	22	21	5	9	1	65	14	120
2017	Provides services to public	27	23	22	9	17	3	51	27	65
2017	Does not provide services to public	42	27	14	11	5	0	69	17	124
2014	Provides services to public	39	24	19	13	3	1	64	17	63
2014	Does not provide services to public	49	27	11	7	6	1	76	13	117
2011	Provides services to public	45	36	9	9	0	2	82	9	56
2011	Does not provide services to public	51	27	15	4	3	2	79	6	124

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	31	20	8	3	0	69	10	39
2019	Does not provide services to public	45	31	10	10	5	0	76	14	125
2018	Provides services to public	30	31	13	11	14	0	61	25	36
2018	Does not provide services to public	38	28	19	8	7	0	66	15	121
2017	Provides services to public	27	29	14	9	18	3	58	28	65
2017	Does not provide services to public	42	31	8	13	5	0	73	19	124
2014	Provides services to public	31	37	13	13	5	1	69	18	63
2014	Does not provide services to public	47	29	11	7	6	0	76	13	117
2011	Provides services to public	43	24	24	9	0	0	67	9	55
2011	Does not provide services to public	48	31	13	6	2	0	79	8	124
2008	Provides services to public	39	27	13	14	5	1	67	19	84
2008	Does not provide services to public	43	30	8	14	4	1	74	18	104

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	20	15	5	8	5	0	70	14	39
2019	Does not provide services to public	40	31	10	11	5	2	2	73	16	126
2018	Provides services to public	35	16	24	11	14	0	0	51	25	36
2018	Does not provide services to public	41	22	16	9	6	3	3	67	16	121
2017	Provides services to public	30	30	8	9	12	10	1	67	24	65
2017	Does not provide services to public	41	24	14	10	6	2	2	68	18	124
2014	Provides services to public	31	25	24	10	5	3	2	59	16	63
2014	Does not provide services to public	48	22	12	10	7	2	0	71	17	117
2011	Provides services to public	44	23	16	11	0	5	0	71	12	55
2011	Does not provide services to public	45	21	18	5	7	3	2	69	12	123
2008	Provides services to public	44	23	14	7	8	2	1	69	16	84
2008	Does not provide services to public	40	23	15	10	7	4	1	67	17	104

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	26	43	31	39
2019	Does not provide services to public	19	50	31	126
2018	Provides services to public	23	47	30	35
2018	Does not provide services to public	14	43	43	122
2017	Provides services to public	26	48	26	65
2017	Does not provide services to public	18	52	29	123
2014	Provides services to public	22	51	28	63
2014	Does not provide services to public	19	53	29	117
2011	Provides services to public	18	52	30	56
2011	Does not provide services to public	20	43	37	124

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	40	0	30	10	10	10	10
2019	Does not provide services to public	46	4	29	4	12	4	24
2017	Provides services to public	18	6	35	29	0	11	17
2017	Does not provide services to public	27	4	32	16	8	13	24
2014	Provides services to public	50	0	42	0	9999	7	14
2014	Does not provide services to public	31	4	51	9	9999	5	22
2011	Provides services to public	72	0	28	0	9999	0	10
2011	Does not provide services to public	54	7	28	4	9999	7	25

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	36	13	10	3	0	0	74	13	39
2019	Does not provide services to public	41	41	10	4	2	0	2	83	7	125

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	13	8	5	0	3	0	86	5	38
2019	Does not provide services to public	65	16	5	6	0	6	2	87	7	126

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	34	66	38
2019	Does not provide services to public	18	82	126

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	18	11	21	18	15	8	36	50	39
2019	Does not provide services to public	14	21	14	3	18	26	4	50	30	126
2018	Provides services to public	11	18	14	8	28	20	3	37	46	36
2018	Does not provide services to public	9	21	8	14	14	27	7	46	42	122
2017	Provides services to public	6	8	21	17	15	25	7	20	48	65
2017	Does not provide services to public	12	14	22	7	9	30	4	41	25	124
2014	Provides services to public	17	18	21	10	8	19	8	47	25	63
2014	Does not provide services to public	12	14	16	3	10	38	7	47	23	117

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	16	17	13	16	5	6	49	33	37
2019	Does not provide services to public	34	26	16	6	12	6	0	64	19	126
2018	Provides services to public	22	26	16	13	17	3	3	51	32	36
2018	Does not provide services to public	29	26	16	13	9	7	0	59	24	120
2017	Provides services to public	14	25	15	19	17	11	0	43	39	65
2017	Does not provide services to public	32	26	15	8	6	13	0	67	16	123
2014	Provides services to public	28	25	19	11	9	6	2	58	21	63
2014	Does not provide services to public	24	30	17	4	7	17	1	65	14	117
2011	Provides services to public	25	49	11	7	0	8	0	81	8	56
2011	Does not provide services to public	47	26	13	5	3	6	1	78	8	124

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	8	34	8	5	17	3	42	16	39
2019	Does not provide services to public	18	15	20	3	6	32	7	53	14	124
2018	Provides services to public	13	13	37	5	5	26	0	35	14	36
2018	Does not provide services to public	13	13	20	4	4	41	5	49	15	122
2017	Provides services to public	10	8	26	3	11	30	13	31	24	65
2017	Does not provide services to public	16	15	15	2	2	46	3	63	8	123
2014	Provides services to public	19	17	23	3	2	32	5	57	8	63
2014	Does not provide services to public	11	12	20	2	2	44	8	49	8	117

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	20	21	3	8	10	0	66	11	39
2019	Does not provide services to public	38	31	14	3	6	7	1	75	10	126
2018	Provides services to public	25	29	27	3	5	12	0	61	9	36
2018	Does not provide services to public	28	27	21	4	5	15	0	65	11	121
2017	Provides services to public	13	24	25	3	11	19	5	49	18	65
2017	Does not provide services to public	38	25	18	2	2	14	0	74	5	124
2014	Provides services to public	30	28	16	5	3	16	2	70	10	63
2014	Does not provide services to public	27	31	18	3	1	19	2	72	5	117
2011	Provides services to public	32	42	12	2	2	10	0	83	4	56
2011	Does not provide services to public	46	27	14	2	2	8	1	80	5	124

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	26	16	5	10	0	0	69	15	39
2019	Does not provide services to public	37	35	14	5	8	0	0	72	14	126
2018	Provides services to public	18	21	24	20	14	0	3	41	35	36
2018	Does not provide services to public	29	29	21	10	10	0	1	58	21	121
2017	Provides services to public	27	31	19	9	11	0	3	60	21	64
2017	Does not provide services to public	40	27	15	6	10	1	2	68	17	124

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	36	21	12	8	0	0	59	20	39
2019	Does not provide services to public	13	34	25	13	16	0	0	47	29	126
2018	Provides services to public	10	26	25	28	11	0	0	36	39	36
2018	Does not provide services to public	15	33	26	12	13	0	1	49	25	120
2017	Provides services to public	21	18	35	14	12	0	0	39	26	65
2017	Does not provide services to public	21	32	24	14	9	1	0	54	22	124

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	35	13	5	5	0	0	77	10	39
2019	Does not provide services to public	21	39	18	12	9	0	1	60	21	124
2018	Provides services to public	15	34	25	11	12	3	0	51	23	36
2018	Does not provide services to public	28	29	19	12	11	0	1	58	23	121
2017	Provides services to public	19	30	22	14	13	0	3	50	27	64
2017	Does not provide services to public	27	34	16	11	11	1	1	62	22	124

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	28	26	15	13	0	0	47	28	39
2019	Does not provide services to public	14	27	21	20	17	0	2	42	37	126
2018	Provides services to public	10	11	35	22	19	3	0	21	43	36
2018	Does not provide services to public	16	29	26	11	16	1	2	45	28	121
2017	Provides services to public	13	28	31	12	14	0	3	42	27	65
2017	Does not provide services to public	19	27	28	13	10	2	1	48	23	124

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	39	8	0	3	0	0	90	3	39
2019	Does not provide services to public	50	27	13	5	4	1	1	78	9	126
2018	Provides services to public	49	37	8	3	3	0	0	86	5	35
2018	Does not provide services to public	51	25	10	6	4	0	4	80	10	121
2017	Provides services to public	47	30	6	10	2	3	1	81	13	65
2017	Does not provide services to public	49	29	10	2	2	1	7	86	3	123

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	33	18	3	5	0	0	74	8	39
2019	Does not provide services to public	40	30	16	11	3	0	0	70	14	125
2018	Provides services to public	29	25	25	11	8	0	0	55	20	35
2018	Does not provide services to public	36	31	17	7	5	0	3	69	13	120
2017	Provides services to public	27	30	16	12	12	0	2	58	25	65
2017	Does not provide services to public	40	33	14	8	5	1	0	73	13	124

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	31	23	3	8	0	0	66	10	39
2019	Does not provide services to public	34	31	18	14	4	0	0	65	18	126
2018	Provides services to public	17	23	20	18	19	3	0	42	38	36
2018	Does not provide services to public	34	32	15	10	8	0	1	67	18	121
2017	Provides services to public	18	28	27	12	11	2	3	48	24	65
2017	Does not provide services to public	32	30	16	9	12	1	0	62	21	124

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	39	21	13	0	3	0	66	13	39
2019	Does not provide services to public	21	44	19	7	8	1	0	65	15	125
2018	Provides services to public	20	27	21	23	7	3	0	48	30	36
2018	Does not provide services to public	26	38	18	10	7	0	2	64	17	121
2017	Provides services to public	16	23	29	16	14	3	0	40	30	65
2017	Does not provide services to public	21	35	26	9	7	1	0	57	16	124

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	34	18	10	3	0	0	69	13	39
2019	Does not provide services to public	43	24	21	6	7	0	0	66	13	126
2018	Provides services to public	27	22	11	25	12	0	3	51	38	36
2018	Does not provide services to public	39	29	16	9	5	1	1	69	14	120
2017	Provides services to public	22	18	31	14	11	0	4	42	25	65
2017	Does not provide services to public	33	32	19	7	8	1	0	66	15	124

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	25	8	3	10	0	0	80	13	39
2019	Does not provide services to public	50	19	15	9	7	0	0	69	16	126

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	26	16	3	5	0	0	76	8	38
2019	Does not provide services to public	43	32	18	3	5	0	0	74	8	126
2018	Provides services to public	23	42	26	8	0	0	0	66	8	36
2018	Does not provide services to public	37	33	14	9	5	0	2	71	15	121
2017	Provides services to public	24	38	20	11	6	0	1	62	17	65
2017	Does not provide services to public	44	25	19	8	4	1	0	69	12	124

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	16	8	3	3	0	0	87	5	37
2019	Does not provide services to public	67	16	12	2	2	0	0	83	5	124
2018	Provides services to public	60	29	8	0	3	0	0	89	3	36
2018	Does not provide services to public	54	23	10	5	4	0	3	80	9	120
2017	Provides services to public	54	26	11	5	3	2	0	81	8	65
2017	Does not provide services to public	57	28	8	6	1	0	0	85	7	124

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	19	3	0	3	0	2	94	3	37
2019	Does not provide services to public	84	6	4	0	0	2	5	96	0	124
2018	Provides services to public	73	13	8	0	0	0	5	91	0	36
2018	Does not provide services to public	79	12	2	2	0	0	6	96	2	121

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	16	5	3	13	0	0	80	15	39
2019	Does not provide services to public	66	15	6	5	6	1	0	82	12	126
2018	Provides services to public	48	16	19	0	14	0	3	66	15	36
2018	Does not provide services to public	59	18	7	5	6	1	4	81	11	121
2017	Provides services to public	54	11	11	6	12	2	4	69	19	65
2017	Does not provide services to public	70	14	8	3	4	0	2	86	7	124

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	13	8	5	5	0	82	10	39
2019	Does not provide services to public	59	22	14	3	2	0	81	5	126
2018	Provides services to public	35	25	25	3	7	5	64	10	36
2018	Does not provide services to public	61	20	9	2	6	3	83	8	121
2017	Provides services to public	56	22	14	6	0	3	80	6	65
2017	Does not provide services to public	52	33	7	3	4	1	86	7	124

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	13	8	5	8	0	79	13	39
2019	Does not provide services to public	61	12	17	3	6	2	74	9	126
2018	Provides services to public	37	26	11	8	15	3	65	24	35
2018	Does not provide services to public	49	18	12	11	7	4	70	18	120
2017	Provides services to public	45	22	11	5	14	4	70	19	65
2017	Does not provide services to public	51	20	15	6	6	3	73	12	121

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	5	5	0	5	19	87	6	38
2019	Does not provide services to public	60	9	5	2	1	24	91	3	126
2018	Provides services to public	39	11	8	3	4	35	78	10	36
2018	Does not provide services to public	47	13	4	3	2	30	87	8	121
2017	Provides services to public	50	12	7	2	1	27	86	4	65
2017	Does not provide services to public	53	8	5	2	1	31	88	4	124

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	20	5	5	3	0	3	87	8	39
2019	Does not provide services to public	81	13	2	1	0	0	2	97	1	125
2018	Provides services to public	47	38	9	0	0	0	5	91	0	36
2018	Does not provide services to public	75	13	4	3	1	0	4	92	4	120
2017	Provides services to public	71	19	5	0	2	0	4	93	2	63
2017	Does not provide services to public	67	20	4	1	2	2	5	93	3	123

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	87	11	0	0	3	0	0	97	3	39
2019	Does not provide services to public	76	15	5	1	1	1	2	93	2	125
2018	Provides services to public	61	24	4	3	6	0	3	87	9	36
2018	Does not provide services to public	72	17	2	3	4	0	3	91	6	121
2017	Provides services to public	64	17	6	2	5	0	7	87	7	65
2017	Does not provide services to public	77	14	5	1	2	0	2	92	2	124

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	23	5	0	5	0	0	90	5	39
2019	Does not provide services to public	59	23	11	5	0	2	0	84	5	126
2018	Provides services to public	40	34	23	0	0	0	3	76	0	36
2018	Does not provide services to public	53	25	10	6	3	0	3	81	9	120
2017	Provides services to public	45	30	13	2	3	2	6	81	5	64
2017	Does not provide services to public	52	32	8	3	1	0	4	87	4	124

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	26	30	15	3	0	52	18	39
2019	Does not provide services to public	15	32	33	12	7	1	48	19	125
2018	Provides services to public	9	32	36	9	14	0	41	24	36
2018	Does not provide services to public	14	38	32	11	6	0	52	16	122
2017	Provides services to public	10	23	41	7	18	0	33	26	65
2017	Does not provide services to public	17	35	31	10	7	0	52	17	124

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	21	31	29	16	0	0	45	24	38
2019	Does not provide services to public	9	15	33	33	11	0	0	44	23	126
2018	Provides services to public	8	21	46	16	9	0	0	25	29	36
2018	Does not provide services to public	8	19	29	31	11	1	1	43	28	122
2017	Provides services to public	14	21	40	14	7	0	3	22	37	64
2017	Does not provide services to public	7	14	36	31	12	0	0	43	21	123

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	38	8	8	8	0	77	15	39
2019	Does not provide services to public	34	39	15	6	5	2	75	10	126
2018	Provides services to public	30	35	17	15	3	0	66	17	36
2018	Does not provide services to public	38	39	10	8	3	2	79	11	122
2017	Provides services to public	20	37	25	5	11	3	58	16	64
2017	Does not provide services to public	26	40	18	10	3	2	67	14	124

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	16	19	18	18	0	45	36	38
2019	Does not provide services to public	25	29	17	15	13	1	55	28	125
2018	Provides services to public	25	24	18	13	20	0	49	33	36
2018	Does not provide services to public	27	28	15	16	12	2	56	28	121
2017	Provides services to public	12	34	25	11	18	0	46	29	65
2017	Does not provide services to public	18	44	9	17	11	1	63	28	124

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	39
2019	Does not provide services to public	18	82	126
2017	Provides services to public	18	82	65
2017	Does not provide services to public	12	88	124
2014	Provides services to public	16	84	62
2014	Does not provide services to public	7	93	117

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	38	15	5	5	3	0	35	65	39
2019	Does not provide services to public	30	32	18	6	7	7	0	33	67	126
2018	Provides services to public	25	40	10	8	11	7	0	26	74	36
2018	Does not provide services to public	30	32	16	9	9	3	2	31	69	120
2017	Provides services to public	34	26	19	8	3	9	2	38	62	64
2017	Does not provide services to public	39	21	15	8	5	13	0	45	55	124

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	25
2019	Does not provide services to public	56	44	79

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	67	33	24
2019	Does not provide services to public	57	43	80
2018	Provides services to public	72	28	24
2018	Does not provide services to public	54	46	80

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	28	16	0	8	0	8	74	9	25
2019	Does not provide services to public	27	40	5	11	9	0	7	73	22	80
2018	Provides services to public	23	38	8	15	11	0	4	63	28	25
2018	Does not provide services to public	30	28	9	11	10	3	9	66	24	80
2017	Provides services to public	28	33	11	9	9	3	8	68	19	36
2017	Does not provide services to public	29	37	13	7	9	0	5	69	17	58

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	28	16	12	8	8	4	59	23	25
2019	Does not provide services to public	9	28	15	15	15	2	15	45	37	79
2018	Provides services to public	8	23	19	23	15	4	8	34	44	25
2018	Does not provide services to public	6	21	14	15	20	7	17	35	46	80
2017	Provides services to public	8	24	15	14	20	3	17	40	42	36
2017	Does not provide services to public	5	20	16	11	13	12	23	39	37	58

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	8	8	5	3	3	5	83	8	39
2019	Does not provide services to public	48	14	9	9	7	3	10	71	18	125
2018	Provides services to public	46	14	5	12	8	0	14	71	23	36
2018	Does not provide services to public	57	6	7	7	9	1	13	73	19	121

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?