2019 Public Service Employee Survey Results for Shared Services Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	45	38	4	10	3	83	13	78
2019	IS-04	56	33	0	11	0	89	11	18
2019	IS-05	56	30	4	7	4	85	11	27
2019	IS-06	40	40	7	13	0	80	13	15
2017	IS	29	51	2	13	6	79	19	49
2017	IS-04	23	38	8	15	15	62	31	13
2017	IS-05	18	54	0	19	9	71	29	11
2017	IS-06	55	36	0	9	0	91	9	11
2014	IS	34	45	0	14	7	80	20	44
2014	IS-03	30	30	0	20	20	60	40	10
2014	IS-04	50	42	0	8	0	92	8	12
2014	IS-05	8	83	0	8	0	92	8	12

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	73	13	3	5	6	86	12	78
2019	IS-04	72	22	0	6	0	94	6	18
2019	IS-05	85	7	0	4	4	93	7	27
2019	IS-06	53	20	7	0	20	73	20	15
2017	IS	57	21	6	10	6	78	16	50
2017	IS-04	46	15	8	23	8	62	31	13
2017	IS-05	49	34	17	0	0	83	0	12
2017	IS-06	63	29	0	9	0	91	9	11
2014	IS	65	19	2	7	7	84	14	43
2014	IS-03	70	0	0	10	20	70	30	10
2014	IS-04	82	18	0	0	0	100	0	11
2014	IS-05	50	33	0	8	8	83	17	12

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	64	21	3	8	5	85	13	78
2019	IS-04	67	22	6	6	0	89	6	18
2019	IS-05	74	15	0	11	0	89	11	27
2019	IS-06	60	20	0	7	13	80	20	15
2017	IS	36	39	6	14	6	74	20	50
2017	IS-04	38	31	8	15	8	69	23	13
2017	IS-05	32	59	0	0	9	91	9	12
2017	IS-06	27	37	0	36	0	64	36	11
2014	IS	36	18	7	27	11	55	39	44
2014	IS-03	40	20	0	30	10	60	40	10
2014	IS-04	42	25	0	17	17	67	33	12
2014	IS-05	25	17	8	42	8	42	50	12

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	31	19	14	5	3	61	20	78
2019	IS-04	33	33	17	11	6	0	67	17	18
2019	IS-05	41	22	22	15	0	0	63	15	27
2019	IS-06	20	27	13	20	13	7	50	36	15
2018	IS	27	38	8	15	10	1	67	25	73
2018	IS-04	28	39	17	11	6	0	67	17	18
2018	IS-05	22	52	4	9	13	0	74	22	23
2017	IS	30	42	12	8	6	2	73	14	50
2017	IS-04	31	38	15	8	8	0	69	15	13
2017	IS-05	24	50	18	8	0	0	74	8	12
2017	IS-06	36	64	0	0	0	0	100	0	11
2014	IS	25	50	7	9	7	2	77	16	44
2014	IS-03	10	30	10	20	20	10	44	44	10
2014	IS-04	33	50	8	8	0	0	83	8	12
2014	IS-05	25	67	8	0	0	0	92	0	12

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	29	10	5	3	3	81	8	77
2019	IS-04	61	22	11	6	0	0	83	6	18
2019	IS-05	58	19	15	4	0	4	80	4	26
2019	IS-06	53	13	0	13	13	7	71	29	15
2017	IS	44	36	8	8	4	0	80	12	50
2017	IS-04	46	23	15	8	8	0	69	15	13
2017	IS-05	32	42	8	18	0	0	74	18	12
2017	IS-06	54	37	0	9	0	0	91	9	11
2014	IS	42	37	5	9	7	0	79	16	43
2014	IS-03	40	30	10	10	10	0	70	20	10
2014	IS-04	45	36	9	0	9	0	82	9	11
2014	IS-05	42	58	0	0	0	0	100	0	12

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	62	19	6	8	5	0	81	13	78
2019	IS-04	56	22	11	11	0	0	78	11	18
2019	IS-05	74	22	0	0	4	0	96	4	27
2019	IS-06	53	7	13	13	13	0	60	27	15
2018	IS	53	29	4	7	7	0	82	14	73
2018	IS-04	72	17	6	6	0	0	89	6	18
2018	IS-05	61	39	0	0	0	0	100	0	23
2017	IS	52	34	6	6	2	0	86	8	50
2017	IS-04	62	23	15	0	0	0	85	0	13
2017	IS-05	57	35	8	0	0	0	92	0	12
2017	IS-06	64	27	0	9	0	0	91	9	11
2014	IS	45	30	9	5	9	2	77	14	44
2014	IS-03	50	30	0	10	0	10	89	11	10
2014	IS-04	58	25	8	0	8	0	83	8	12
2014	IS-05	33	42	17	0	8	0	75	8	12

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	29	17	9	10	0	64	19	78
2019	IS-04	28	39	22	6	6	0	67	11	18
2019	IS-05	37	33	11	4	15	0	70	19	27
2019	IS-06	40	13	20	13	13	0	53	27	15
2018	IS	26	28	18	17	10	1	55	27	72
2018	IS-04	18	35	18	18	12	0	53	29	17
2018	IS-05	39	17	17	22	4	0	57	26	23
2017	IS	38	32	12	6	12	0	70	18	50
2017	IS-04	46	23	8	8	15	0	69	23	13
2017	IS-05	16	41	25	0	18	0	57	18	12
2017	IS-06	46	36	0	9	9	0	82	18	11
2014	IS	30	39	5	16	11	0	68	27	44
2014	IS-03	20	40	0	10	30	0	60	40	10
2014	IS-04	25	42	0	17	17	0	67	33	12
2014	IS-05	33	42	8	17	0	0	75	17	12

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	33	33	17	10	6	0	0	67	17	78
2019	IS-04	39	28	17	11	6	0	0	67	17	18
2019	IS-05	30	37	15	15	4	0	0	67	19	27
2019	IS-06	47	33	7	0	13	0	0	80	13	15
2018	IS	26	29	14	14	15	1	1	56	30	73
2018	IS-04	28	39	11	11	11	0	0	67	22	18
2018	IS-05	39	30	9	17	4	0	0	70	22	23
2017	IS	44	22	12	12	8	2	0	67	20	50
2017	IS-04	38	31	8	15	8	0	0	69	23	13
2017	IS-05	41	18	25	8	0	9	0	64	9	12
2017	IS-06	55	36	0	9	0	0	0	91	9	11
2014	IS	30	36	9	16	9	0	0	66	25	44
2014	IS-03	30	30	0	10	30	0	0	60	40	10
2014	IS-04	33	50	8	8	0	0	0	83	8	12
2014	IS-05	25	42	8	17	8	0	0	67	25	12

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	36	8	22	8	63	29	78
2019	IS-04	33	28	11	28	0	61	28	18
2019	IS-05	22	41	4	19	15	63	33	27
2019	IS-06	40	27	0	20	13	67	33	15
2018	IS	25	26	12	32	5	51	37	73
2018	IS-04	33	22	11	28	6	56	33	18
2018	IS-05	30	26	13	22	9	57	30	23
2017	IS	24	42	8	14	12	66	26	50
2017	IS-04	15	54	15	8	8	69	15	13
2017	IS-05	17	32	9	24	18	49	42	12
2017	IS-06	36	37	9	9	9	73	18	11

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	37	32	10	14	5	1	70	19	78
2019	IS-04	39	33	11	17	0	0	72	17	18
2019	IS-05	44	30	4	15	7	0	74	22	27
2019	IS-06	40	20	13	13	13	0	60	27	15
2018	IS	35	38	11	11	3	3	74	14	72
2018	IS-03	8	25	42	17	8	0	33	25	12
2018	IS-04	17	50	11	11	6	6	71	18	18
2018	IS-05	39	52	4	4	0	0	91	4	23
2017	IS	42	38	4	12	4	0	80	16	50
2017	IS-04	31	46	8	8	8	0	77	15	13
2017	IS-05	24	41	8	26	0	0	66	26	12
2017	IS-06	63	37	0	0	0	0	100	0	11
2014	IS	41	30	16	5	9	0	70	14	44
2014	IS-03	40	10	30	10	10	0	50	20	10
2014	IS-04	33	42	0	0	25	0	75	25	12
2014	IS-05	50	33	17	0	0	0	83	0	12

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	31	38	9	15	6	69	22	78
2019	IS-04	33	28	11	22	6	61	28	18
2019	IS-05	30	48	4	15	4	78	19	27
2019	IS-06	40	27	0	20	13	67	33	15
2018	IS	26	25	19	22	7	51	29	72
2018	IS-03	0	17	58	17	8	17	25	12
2018	IS-04	17	33	22	17	11	50	28	18
2018	IS-05	43	22	4	30	0	65	30	23
2017	IS	34	34	16	10	6	68	16	50
2017	IS-04	15	69	0	8	8	85	15	13
2017	IS-05	41	9	43	8	0	49	8	12
2017	IS-06	64	27	9	0	0	91	0	11

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	37	32	15	9	6	69	15	78
2019	IS-04	33	33	22	6	6	67	11	18
2019	IS-05	44	33	7	7	7	78	15	27
2019	IS-06	40	20	13	13	13	60	27	15
2018	IS	35	26	17	17	6	61	22	72
2018	IS-03	17	42	25	8	8	58	17	12
2018	IS-04	22	33	17	11	17	56	28	18
2018	IS-05	43	13	17	26	0	57	26	23
2017	IS	40	30	18	8	4	70	12	50
2017	IS-04	46	15	15	15	8	62	23	13
2017	IS-05	24	33	35	8	0	57	8	12
2017	IS-06	55	36	0	9	0	91	9	11
2014	IS	52	23	14	9	2	75	11	44
2014	IS-03	40	10	20	20	10	50	30	10
2014	IS-04	42	42	8	8	0	83	8	12
2014	IS-05	67	17	8	8	0	83	8	12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	37	12	13	9	1	0	66	22	78
2019	IS-04	28	22	11	28	11	0	0	50	39	18
2019	IS-05	30	33	15	11	7	4	0	65	19	27
2019	IS-06	33	47	0	7	13	0	0	80	20	15
2018	IS	32	24	10	25	8	0	1	56	34	72
2018	IS-03	0	25	25	42	8	0	0	25	50	12
2018	IS-04	22	33	11	22	6	0	6	59	29	18
2018	IS-05	48	13	4	26	9	0	0	61	35	23
2017	IS	26	36	16	10	10	2	0	63	20	50
2017	IS-04	15	54	15	0	15	0	0	69	15	13
2017	IS-05	32	16	27	16	0	9	0	53	18	12
2017	IS-06	46	45	0	9	0	0	0	91	9	11
2014	IS	18	43	14	14	11	0	0	61	25	44
2014	IS-03	20	10	30	10	30	0	0	30	40	10
2014	IS-04	25	50	0	17	8	0	0	75	25	12
2014	IS-05	25	50	8	17	0	0	0	75	17	12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	40	26	14	13	6	1	66	19	78
2019	IS-04	39	17	17	28	0	0	56	28	18
2019	IS-05	37	37	15	4	7	0	74	11	27
2019	IS-06	60	0	13	13	13	0	60	27	15
2018	IS	33	21	13	21	11	1	55	32	72
2018	IS-03	8	33	8	25	25	0	42	50	12
2018	IS-04	28	17	11	28	11	6	47	41	18
2018	IS-05	43	26	4	22	4	0	70	26	23
2017	IS	32	30	16	12	10	0	62	22	50
2017	IS-04	31	31	15	15	8	0	62	23	13
2017	IS-05	24	41	19	16	0	0	65	16	12
2017	IS-06	64	18	9	9	0	0	82	9	11
2014	IS	18	43	11	9	16	2	63	26	44
2014	IS-03	20	20	10	10	30	10	44	44	10
2014	IS-04	25	50	17	8	0	0	75	8	12
2014	IS-05	25	33	17	17	8	0	58	25	12

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	29	37	13	12	7	0	1	68	19	75
2019	IS-04	39	11	17	22	6	0	6	53	29	18
2019	IS-05	32	52	8	4	4	0	0	84	8	25
2019	IS-06	21	43	0	21	14	0	0	64	36	14
2018	IS	18	37	18	17	10	0	0	55	27	71
2018	IS-03	0	42	42	8	8	0	0	42	17	12
2018	IS-04	12	47	6	29	6	0	0	59	35	17
2018	IS-05	26	43	9	13	9	0	0	70	22	23
2017	IS	38	32	10	10	8	2	0	71	19	50
2017	IS-04	31	38	8	8	8	8	0	75	17	13
2017	IS-05	32	25	16	26	0	0	0	57	26	12
2017	IS-06	55	36	0	9	0	0	0	91	9	11
2014	IS	33	30	12	9	14	0	2	64	24	43
2014	IS-03	40	0	10	10	30	0	10	44	44	10
2014	IS-04	36	27	9	9	18	0	0	64	27	11
2014	IS-05	33	33	25	8	0	0	0	67	8	12

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	41	37	10	4	8	0	78	12	78
2019	IS-04	44	28	22	0	6	0	72	6	18
2019	IS-05	44	41	4	4	7	0	85	11	27
2019	IS-06	40	27	7	13	13	0	67	27	15
2018	IS	30	32	14	18	4	1	63	23	71
2018	IS-03	17	33	25	17	0	8	55	18	12
2018	IS-04	18	47	24	6	6	0	65	12	17
2018	IS-05	39	26	4	26	4	0	65	30	23
2017	IS	44	32	12	6	6	0	76	12	50
2017	IS-04	46	31	15	0	8	0	77	8	13
2017	IS-05	41	33	19	0	8	0	73	8	12
2017	IS-06	46	36	9	0	9	0	82	9	11
2014	IS	32	30	16	14	9	0	61	23	44
2014	IS-03	40	10	10	20	20	0	50	40	10
2014	IS-04	25	33	0	25	17	0	58	42	12
2014	IS-05	25	42	33	0	0	0	67	0	12

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	52	31	6	5	5	83	10	77
2019	IS-04	56	28	11	6	0	83	6	18
2019	IS-05	58	31	8	0	4	88	4	26
2019	IS-06	33	40	0	13	13	73	27	15
2018	IS	52	23	14	7	4	75	11	73
2018	IS-04	61	28	11	0	0	89	0	18
2018	IS-05	52	30	13	4	0	83	4	23
2017	IS	32	39	24	4	2	70	6	50
2017	IS-04	38	23	38	0	0	62	0	13
2017	IS-05	17	51	32	0	0	68	0	12
2017	IS-06	18	46	9	18	9	64	27	11
2014	IS	48	27	25	0	0	75	0	44
2014	IS-03	50	30	20	0	0	80	0	10
2014	IS-04	75	8	17	0	0	83	0	12
2014	IS-05	17	50	33	0	0	67	0	12

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	18	32	31	9	10	0	19	50	78
2019	IS-04	22	33	28	6	11	0	17	56	18
2019	IS-05	19	26	33	11	11	0	22	44	27
2019	IS-06	20	33	20	7	20	0	27	53	15
2018	IS	23	32	31	10	4	0	14	55	71
2018	IS-04	22	22	39	11	6	0	17	44	18
2018	IS-05	14	45	32	5	5	0	9	59	22
2018	IS-06	50	8	25	8	8	0	17	58	12
2017	IS	16	26	40	12	4	2	16	43	50
2017	IS-04	0	23	46	15	8	8	25	25	13
2017	IS-05	8	34	41	17	0	0	17	42	12
2017	IS-06	27	20	45	9	0	0	9	46	11
2014	IS	27	25	39	2	7	0	9	52	44
2014	IS-03	40	30	20	10	0	0	10	70	10
2014	IS-04	17	33	33	0	17	0	17	50	12
2014	IS-05	33	17	50	0	0	0	0	50	12

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	14	28	31	13	12	0	3	25	43	78
2019	IS-04	22	17	39	11	11	0	0	22	39	18
2019	IS-05	15	22	33	11	15	0	4	27	38	27
2019	IS-06	7	40	27	0	20	0	7	21	50	15
2018	IS	32	20	23	15	8	1	0	24	53	71
2018	IS-04	22	17	22	28	6	6	0	35	41	18
2018	IS-05	36	14	23	14	14	0	0	27	50	22
2018	IS-06	50	25	17	8	0	0	0	8	75	12
2017	IS	26	28	26	12	4	4	0	17	56	50
2017	IS-04	8	38	23	15	8	8	0	25	50	13
2017	IS-05	24	24	9	34	8	0	0	43	49	12
2017	IS-06	27	29	45	0	0	0	0	0	55	11
2014	IS	25	23	39	7	7	0	0	14	48	44
2014	IS-03	30	40	20	10	0	0	0	10	70	10
2014	IS-04	17	8	42	17	17	0	0	33	25	12
2014	IS-05	25	33	42	0	0	0	0	0	58	12

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	35	29	5	3	0	1	8	62	78
2019	IS-04	39	28	22	6	6	0	0	11	67	18
2019	IS-05	26	33	37	4	0	0	0	4	59	27
2019	IS-06	27	27	33	7	7	0	0	13	53	15
2018	IS	66	18	8	4	0	1	1	4	87	71
2018	IS-04	61	17	6	11	0	0	6	12	82	18
2018	IS-05	77	9	9	5	0	0	0	5	86	22
2018	IS-06	75	17	8	0	0	0	0	0	92	12
2017	IS	64	26	10	0	0	0	0	0	90	50
2017	IS-04	62	31	8	0	0	0	0	0	92	13
2017	IS-05	75	25	0	0	0	0	0	0	100	12
2017	IS-06	73	18	9	0	0	0	0	0	91	11
2014	IS	61	20	11	2	5	0	0	7	82	44
2014	IS-03	60	40	0	0	0	0	0	0	100	10
2014	IS-04	50	0	33	0	17	0	0	17	50	12
2014	IS-05	83	17	0	0	0	0	0	0	100	12

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	15	21	44	10	10	0	0	21	36	78
2019	IS-04	11	17	50	11	11	0	0	22	28	18
2019	IS-05	19	22	30	11	19	0	0	30	41	27
2019	IS-06	27	7	47	13	7	0	0	20	33	15
2018	IS	20	21	32	21	4	1	0	26	41	71
2018	IS-04	17	17	28	28	6	6	0	35	35	18
2018	IS-05	18	18	32	27	5	0	0	32	36	22
2018	IS-06	25	25	50	0	0	0	0	0	50	12
2017	IS	10	39	30	18	2	0	0	20	49	49
2017	IS-04	8	31	38	23	0	0	0	23	38	13
2017	IS-05	9	46	36	9	0	0	0	9	55	11
2017	IS-06	9	46	18	27	0	0	0	27	55	11
2014	IS	14	30	32	16	7	0	2	23	44	44
2014	IS-03	10	30	40	20	0	0	0	20	40	10
2014	IS-04	8	8	33	17	25	0	8	45	18	12
2014	IS-05	17	58	17	8	0	0	0	8	75	12

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	12	17	23	37	8	1	3	47	29	78
2019	IS-04	6	6	22	56	6	0	6	65	12	18
2019	IS-05	11	19	22	37	11	0	0	48	30	27
2019	IS-06	27	13	20	33	7	0	0	40	40	15
2018	IS	14	14	30	25	14	1	1	41	29	71
2018	IS-04	6	6	28	39	17	0	6	59	12	18
2018	IS-05	18	18	27	23	14	0	0	36	36	22
2018	IS-06	25	8	50	17	0	0	0	17	33	12
2017	IS	14	24	36	16	2	4	4	19	41	50
2017	IS-04	15	15	31	38	0	0	0	38	31	13
2017	IS-05	26	24	17	8	0	17	8	11	67	12
2017	IS-06	18	18	46	9	0	0	9	10	39	11
2014	IS	20	16	23	18	11	0	11	33	41	44
2014	IS-03	20	20	20	10	10	0	20	25	50	10
2014	IS-04	8	8	17	25	25	0	17	60	20	12
2014	IS-05	25	17	42	17	0	0	0	17	42	12

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	17	24	27	18	10	3	1	29	43	78
2019	IS-04	17	17	28	17	11	6	6	31	38	18
2019	IS-05	15	22	30	22	7	4	0	31	38	27
2019	IS-06	7	33	27	20	13	0	0	33	40	15
2018	IS	24	27	23	17	8	1	0	26	51	71
2018	IS-04	17	22	28	17	11	6	0	29	41	18
2018	IS-05	32	23	23	18	5	0	0	23	55	22
2018	IS-06	33	33	17	8	8	0	0	17	67	12
2017	IS	14	32	32	18	0	2	2	19	47	50
2017	IS-04	8	46	15	23	0	0	8	25	58	13
2017	IS-05	0	32	25	34	0	8	0	37	35	12
2017	IS-06	27	9	64	0	0	0	0	0	36	11
2014	IS	14	18	23	25	16	2	2	43	33	44
2014	IS-03	30	20	20	20	0	10	0	22	56	10
2014	IS-04	0	8	33	25	25	0	8	55	9	12
2014	IS-05	8	17	33	33	8	0	0	42	25	12

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	23	32	29	6	6	1	1	13	57	78
2019	IS-04	33	11	33	17	6	0	0	22	44	18
2019	IS-05	19	44	26	0	7	4	0	8	65	27
2019	IS-06	20	33	20	7	13	0	7	21	57	15
2018	IS	41	34	14	7	3	1	0	10	76	71
2018	IS-04	28	28	22	11	11	0	0	22	56	18
2018	IS-05	55	27	18	0	0	0	0	0	82	22
2018	IS-06	67	25	0	8	0	0	0	8	92	12
2017	IS	22	38	26	8	0	4	2	8	64	50
2017	IS-04	0	54	15	15	0	8	8	18	64	13
2017	IS-05	26	58	8	8	0	0	0	8	84	12
2017	IS-06	54	18	29	0	0	0	0	0	71	11
2014	IS	39	27	20	5	9	0	0	14	66	44
2014	IS-03	40	40	20	0	0	0	0	0	80	10
2014	IS-04	33	0	33	8	25	0	0	33	33	12
2014	IS-05	33	50	17	0	0	0	0	0	83	12

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	10	12	43	22	13	35	22	77
2019	IS-04	6	6	33	33	22	56	11	18
2019	IS-05	15	4	52	15	15	30	19	27
2019	IS-06	7	27	53	13	0	13	33	15

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	83	13	0	3	1	96	4	78
2019	IS-04	89	11	0	0	0	100	0	18
2019	IS-05	89	7	0	4	0	96	4	27
2019	IS-06	80	13	0	0	7	93	7	15
2017	IS	64	22	4	4	6	86	10	50
2017	IS-04	31	38	8	15	8	69	23	13
2017	IS-05	67	25	8	0	0	92	0	12
2017	IS-06	100	0	0	0	0	100	0	11
2014	IS	70	20	2	5	2	91	7	44
2014	IS-03	60	10	0	20	10	70	30	10
2014	IS-04	83	17	0	0	0	100	0	12
2014	IS-05	75	25	0	0	0	100	0	12

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	18	22	4	13	5	0	59	18	77
2019	IS-04	50	6	17	6	22	0	0	56	28	18
2019	IS-05	42	27	15	4	8	4	0	72	12	26
2019	IS-06	33	13	20	7	13	13	0	54	23	15
2018	IS	29	25	11	14	10	8	3	61	27	72
2018	IS-04	18	35	6	18	6	12	6	64	29	17
2018	IS-05	52	22	0	13	4	4	4	81	19	23
2017	IS	26	34	6	10	14	4	6	67	26	50
2017	IS-04	15	38	8	15	15	8	0	58	33	13
2017	IS-05	32	25	10	8	8	9	8	69	19	12
2017	IS-06	46	36	9	9	0	0	0	82	9	11
2014	IS	49	23	5	12	5	2	5	78	18	43
2014	IS-03	30	20	10	20	10	10	0	56	33	10
2014	IS-04	50	17	8	0	8	0	17	80	10	12
2014	IS-05	50	42	0	8	0	0	0	92	8	12

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	19	8	15	6	0	71	22	78
2019	IS-04	50	6	11	22	11	0	56	33	18
2019	IS-05	63	19	4	11	4	0	81	15	27
2019	IS-06	60	13	7	13	7	0	73	20	15
2018	IS	38	33	7	13	8	1	72	21	72
2018	IS-04	29	29	12	24	0	6	63	25	17
2018	IS-05	57	26	4	9	4	0	83	13	23
2017	IS	40	32	8	10	10	0	72	20	50
2017	IS-04	15	38	23	8	15	0	54	23	13
2017	IS-05	49	35	0	8	8	0	84	16	12
2017	IS-06	73	18	0	0	9	0	91	9	11
2014	IS	61	23	5	5	7	0	84	11	44
2014	IS-03	50	20	0	10	20	0	70	30	10
2014	IS-04	75	17	0	0	8	0	92	8	12
2014	IS-05	58	42	0	0	0	0	100	0	12

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	58	21	10	9	3	78	12	78
2019	IS-04	50	22	6	22	0	72	22	18
2019	IS-05	59	22	15	4	0	81	4	27
2019	IS-06	67	7	13	7	7	73	13	15
2018	IS	53	31	6	6	6	83	11	72
2018	IS-04	59	24	12	6	0	82	6	17
2018	IS-05	65	22	4	9	0	87	9	23
2017	IS	46	26	4	20	4	72	24	50
2017	IS-04	38	15	8	31	8	54	38	13
2017	IS-05	50	26	0	16	8	76	24	12
2017	IS-06	64	9	0	27	0	73	27	11
2014	IS	57	30	2	7	5	86	11	44
2014	IS-03	50	30	0	20	0	80	20	10
2014	IS-04	67	25	0	0	8	92	8	12
2014	IS-05	58	25	8	8	0	83	8	12

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	29	9	3	6	3	81	9	77
2019	IS-04	44	28	11	6	6	6	76	12	18
2019	IS-05	54	23	12	4	4	4	80	8	26
2019	IS-06	53	33	7	0	7	0	87	7	15
2018	IS	40	32	19	3	4	1	73	7	72
2018	IS-04	35	18	35	0	6	6	56	6	17
2018	IS-05	61	30	4	4	0	0	91	4	23

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	72	10	10	4	1	3	84	5	78
2019	IS-04	67	11	11	11	0	0	78	11	18
2019	IS-05	78	15	4	4	0	0	93	4	27
2019	IS-06	80	13	0	0	7	0	93	7	15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	58	19	9	5	8	78	13	77
2019	IS-04	56	17	11	11	6	72	17	18
2019	IS-05	65	23	0	4	8	88	12	26
2019	IS-06	67	7	20	0	7	73	7	15
2018	IS	41	29	16	7	7	70	14	73
2018	IS-04	28	22	28	11	11	50	22	18
2018	IS-05	57	35	4	0	4	91	4	23
2017	IS	52	24	4	6	14	76	20	50
2017	IS-04	38	23	8	8	23	62	31	13
2017	IS-05	49	27	8	8	8	76	16	12
2017	IS-06	82	18	0	0	0	100	0	11
2014	IS	59	27	2	7	5	86	11	44
2014	IS-03	40	30	10	10	10	70	20	10
2014	IS-04	67	17	0	8	8	83	17	12
2014	IS-05	83	17	0	0	0	100	0	12

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	22	10	8	6	0	76	14	78
2019	IS-04	56	11	17	17	0	0	67	17	18
2019	IS-05	63	26	4	0	7	0	89	7	27
2019	IS-06	60	20	7	7	7	0	80	13	15
2018	IS	45	30	10	3	5	7	81	9	73
2018	IS-04	39	28	17	0	11	6	71	12	18
2018	IS-05	70	26	0	0	0	4	100	0	23
2017	IS	58	18	4	4	10	6	81	15	50
2017	IS-04	38	23	15	0	15	8	67	17	13
2017	IS-05	57	27	0	8	8	0	84	16	12
2017	IS-06	82	18	0	0	0	0	100	0	11
2014	IS	61	18	9	2	7	2	81	9	44
2014	IS-03	40	0	30	0	20	10	44	22	10
2014	IS-04	75	17	8	0	0	0	92	0	12
2014	IS-05	75	25	0	0	0	0	100	0	12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	56	25	6	8	5	0	81	13	77
2019	IS-04	53	18	12	18	0	0	71	18	17
2019	IS-05	63	19	7	4	7	0	81	11	27
2019	IS-06	67	20	7	0	7	0	87	7	15
2018	IS	44	28	14	8	4	1	73	13	72
2018	IS-03	17	50	25	8	0	0	67	8	12
2018	IS-04	44	22	22	6	6	0	67	11	18
2018	IS-05	61	35	0	4	0	0	96	4	23
2017	IS	60	24	2	4	8	2	86	12	50
2017	IS-04	46	15	8	15	8	8	67	25	13
2017	IS-05	57	35	0	0	8	0	92	8	12
2017	IS-06	91	9	0	0	0	0	100	0	11
2014	IS	59	23	5	2	11	0	82	14	44
2014	IS-03	40	10	20	10	20	0	50	30	10
2014	IS-04	67	25	0	0	8	0	92	8	12
2014	IS-05	83	17	0	0	0	0	100	0	12

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	94	5	0	1	99	1	78
2019	IS-04	94	6	0	0	100	0	18
2019	IS-05	96	4	0	0	100	0	27
2019	IS-06	87	7	0	7	93	7	15
2017	IS	84	14	2	0	98	2	50
2017	IS-04	69	31	0	0	100	0	13
2017	IS-05	81	19	0	0	100	0	12
2017	IS-06	100	0	0	0	100	0	11
2014	IS	75	20	0	5	95	5	44
2014	IS-03	60	30	0	10	90	10	10
2014	IS-04	92	8	0	0	100	0	12
2014	IS-05	83	17	0	0	100	0	12

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	79	18	0	0	3	0	0	97	3	78
2019	IS-04	89	11	0	0	0	0	0	100	0	18
2019	IS-05	89	11	0	0	0	0	0	100	0	27
2019	IS-06	80	13	0	0	7	0	0	93	7	15
2017	IS	64	22	2	6	2	4	0	90	8	50
2017	IS-04	54	38	0	0	8	0	0	92	8	13
2017	IS-05	65	27	0	8	0	0	0	92	8	12
2017	IS-06	82	0	0	9	0	9	0	90	10	11
2014	IS	36	20	14	0	18	5	7	64	21	44
2014	IS-03	50	10	10	0	30	0	0	60	30	10
2014	IS-04	58	8	8	0	17	8	0	73	18	12
2014	IS-05	33	17	25	0	8	8	8	60	10	12

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	65	18	6	8	3	0	83	10	78
2019	IS-04	67	11	6	17	0	0	78	17	18
2019	IS-05	70	15	7	7	0	0	85	7	27
2019	IS-06	73	20	0	0	7	0	93	7	15
2018	IS	62	22	5	4	5	1	85	10	73
2018	IS-04	39	39	6	11	6	0	78	17	18
2018	IS-05	74	22	0	0	4	0	96	4	23
2017	IS	62	20	2	6	10	0	82	16	50
2017	IS-04	46	23	0	8	23	0	69	31	13
2017	IS-05	57	27	8	0	8	0	84	8	12
2017	IS-06	91	0	0	9	0	0	91	9	11

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	59	18	9	6	8	0	0	77	14	78
2019	IS-04	61	0	11	17	11	0	0	61	28	18
2019	IS-05	67	19	4	4	7	0	0	85	11	27
2019	IS-06	67	27	0	0	7	0	0	93	7	15
2018	IS	47	30	12	3	7	0	1	78	10	73
2018	IS-04	39	39	11	0	11	0	0	78	11	18
2018	IS-05	65	26	4	0	4	0	0	91	4	23
2017	IS	60	20	4	4	10	2	0	82	14	50
2017	IS-04	46	23	8	0	23	0	0	69	23	13
2017	IS-05	41	35	8	0	8	9	0	82	9	12
2017	IS-06	91	9	0	0	0	0	0	100	0	11
2014	IS	55	27	5	7	7	0	0	82	14	44
2014	IS-03	40	20	10	20	10	0	0	60	30	10
2014	IS-04	75	17	0	0	8	0	0	92	8	12
2014	IS-05	67	25	8	0	0	0	0	92	0	12

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	25	45	10	5	10	5	0	74	16	20
2019	IS-06	29	50	7	7	7	0	0	79	14	14

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	23	32	21	8	6	10	61	16	78
2019	IS-04	28	33	17	11	0	11	69	13	18
2019	IS-05	22	37	22	7	4	7	64	12	27
2019	IS-06	13	27	13	13	20	13	46	38	15
2018	IS	18	27	23	14	10	8	49	25	73
2018	IS-04	17	33	22	17	0	11	56	19	18
2018	IS-05	17	30	22	17	9	4	50	27	23
2017	IS	26	38	4	6	12	14	74	21	50
2017	IS-04	23	62	0	0	0	15	100	0	13
2017	IS-05	32	24	0	10	8	25	76	24	12
2017	IS-06	18	29	9	9	18	18	56	33	11
2014	IS	27	14	18	18	9	14	47	32	44
2014	IS-03	20	10	10	30	10	20	38	50	10
2014	IS-04	42	17	8	8	8	17	70	20	12
2014	IS-05	8	17	33	33	0	8	27	36	12

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	21	32	23	12	5	6	57	18	77
2019	IS-04	28	22	17	22	0	11	56	25	18
2019	IS-05	15	37	33	7	4	4	54	12	27
2019	IS-06	13	40	13	13	13	7	57	29	15
2018	IS	12	25	18	25	18	3	38	44	73
2018	IS-04	17	33	22	17	11	0	50	28	18
2018	IS-05	9	22	17	26	26	0	30	52	23
2017	IS	22	38	8	18	8	6	64	27	50
2017	IS-04	31	54	0	8	0	8	92	8	13
2017	IS-05	24	32	18	8	0	17	69	10	12
2017	IS-06	9	46	9	18	18	0	55	36	11
2014	IS	18	34	7	27	14	0	52	41	44
2014	IS-03	10	30	10	30	20	0	40	50	10
2014	IS-04	33	33	0	17	17	0	67	33	12
2014	IS-05	0	42	17	42	0	0	42	42	12

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	13	31	24	18	6	8	47	26	78
2019	IS-04	17	33	17	22	0	11	56	25	18
2019	IS-05	7	33	37	15	4	4	42	19	27
2019	IS-06	7	27	13	33	13	7	36	50	15
2018	IS	4	19	19	23	29	5	25	55	73
2018	IS-04	6	28	28	17	17	6	35	35	18
2018	IS-05	4	13	17	30	35	0	17	65	23
2017	IS	10	26	16	28	10	10	40	42	50
2017	IS-04	15	31	23	23	0	8	50	25	13
2017	IS-05	16	16	8	42	0	17	39	51	12
2017	IS-06	9	29	9	18	27	9	41	49	11
2014	IS	11	23	14	27	23	2	35	51	44
2014	IS-03	10	10	20	10	40	10	22	56	10
2014	IS-04	17	42	0	17	25	0	58	42	12
2014	IS-05	0	25	8	67	0	0	25	67	12

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	18	32	17	21	10	3	51	32	78
2019	IS-04	6	33	17	33	6	6	41	41	18
2019	IS-05	19	30	22	19	7	4	50	27	27
2019	IS-06	20	40	13	7	20	0	60	27	15
2018	IS	10	26	15	22	26	1	36	49	73
2018	IS-04	11	33	22	22	11	0	44	33	18
2018	IS-05	9	22	4	35	30	0	30	65	23
2017	IS	12	24	27	16	17	4	38	34	49
2017	IS-04	23	23	23	23	0	8	50	25	13
2017	IS-05	8	24	25	16	18	9	35	37	12
2017	IS-06	10	30	30	10	20	0	40	30	10
2014	IS	7	34	9	25	25	0	41	50	44
2014	IS-03	0	30	30	10	30	0	30	40	10
2014	IS-04	17	50	0	0	33	0	67	33	12
2014	IS-05	0	17	0	75	8	0	17	83	12

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	47	32	12	5	1	3	82	7	78
2019	IS-04	44	11	28	11	0	6	59	12	18
2019	IS-05	56	30	11	4	0	0	85	4	27
2019	IS-06	47	47	0	0	0	7	100	0	15

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	36	36	12	9	6	0	73	16	77
2019	IS-04	39	39	11	11	0	0	78	11	18
2019	IS-05	38	35	8	12	8	0	73	19	26
2019	IS-06	33	27	20	13	7	0	60	20	15
2018	IS	15	40	15	11	17	1	56	28	72
2018	IS-04	22	50	11	6	11	0	72	17	18
2018	IS-05	18	27	18	9	27	0	45	36	22
2017	IS	18	48	18	8	8	0	66	16	50
2017	IS-04	31	38	23	8	0	0	69	8	13
2017	IS-05	0	58	16	8	18	0	58	26	12
2017	IS-06	18	64	9	0	9	0	82	9	11
2014	IS	39	41	5	11	5	0	80	16	44
2014	IS-03	40	20	10	20	10	0	60	30	10
2014	IS-04	50	33	0	17	0	0	83	17	12
2014	IS-05	33	50	8	8	0	0	83	8	12

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	12	23	19	26	17	4	36	44	78
2019	IS-04	11	28	6	33	17	6	41	53	18
2019	IS-05	11	19	26	30	11	4	31	42	27
2019	IS-06	7	27	7	33	27	0	33	60	15

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	36	28	18	10	6	1	65	17	78
2019	IS-04	33	33	28	0	0	6	71	0	18
2019	IS-05	48	22	19	11	0	0	70	11	27
2019	IS-06	40	33	7	13	7	0	73	20	15
2018	IS	34	39	10	7	6	4	76	13	71
2018	IS-04	22	39	11	11	6	11	69	19	18
2018	IS-05	33	52	10	0	5	0	86	5	21
2017	IS	38	37	4	10	12	0	74	22	50
2017	IS-04	38	38	0	23	0	0	77	23	13
2017	IS-05	32	35	8	9	16	0	67	25	12
2017	IS-06	63	29	0	9	0	0	91	9	11
2014	IS	36	34	2	18	9	0	70	27	44
2014	IS-03	30	30	0	30	10	0	60	40	10
2014	IS-04	42	33	8	0	17	0	75	17	12
2014	IS-05	33	42	0	25	0	0	75	25	12

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	38	18	9	4	1	68	13	77
2019	IS-04	28	44	17	11	0	0	72	11	18
2019	IS-05	37	37	15	11	0	0	74	11	27
2019	IS-06	40	13	27	7	7	7	57	14	15
2018	IS	24	46	22	6	3	0	69	8	72
2018	IS-04	28	44	28	0	0	0	72	0	18
2018	IS-05	23	55	18	5	0	0	77	5	22

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	17	19	28	13	12	12	0	41	28	78
2019	IS-04	17	17	33	6	6	22	0	43	14	18
2019	IS-05	22	22	22	22	0	11	0	50	25	27
2019	IS-06	20	20	20	13	27	0	0	40	40	15
2018	IS	11	21	26	15	14	12	1	37	33	73
2018	IS-04	6	22	28	17	6	17	6	36	29	18
2018	IS-05	9	30	30	13	9	9	0	43	24	23
2017	IS	22	18	20	12	16	10	2	45	31	50
2017	IS-04	23	15	23	8	15	15	0	45	27	13
2017	IS-05	24	8	35	16	8	9	0	35	27	12
2017	IS-06	36	37	9	9	9	0	0	73	18	11
2014	IS	18	9	14	23	20	16	0	32	51	44
2014	IS-03	10	0	20	20	50	0	0	10	70	10
2014	IS-04	17	25	8	17	0	33	0	63	25	12
2014	IS-05	8	0	17	42	8	25	0	11	67	12

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	41	18	10	8	1	0	64	18	78
2019	IS-04	22	44	11	11	11	0	0	67	22	18
2019	IS-05	30	41	15	11	0	4	0	73	12	27
2019	IS-06	20	47	27	0	7	0	0	67	7	15
2018	IS	14	40	18	10	15	4	0	56	26	73
2018	IS-04	6	67	17	6	6	0	0	72	11	18
2018	IS-05	26	26	17	13	4	13	0	60	20	23
2017	IS	24	32	16	12	12	4	0	58	25	50
2017	IS-04	31	54	0	8	8	0	0	85	15	13
2017	IS-05	24	16	19	24	0	17	0	49	29	12
2017	IS-06	37	36	27	0	0	0	0	73	0	11
2014	IS	12	40	16	16	12	2	2	54	29	43
2014	IS-03	0	30	30	10	30	0	0	30	40	10
2014	IS-04	27	27	18	9	9	0	9	60	20	11
2014	IS-05	8	50	17	17	0	8	0	64	18	12

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	26	32	9	17	15	1	0	58	32	78
2019	IS-04	39	33	0	11	17	0	0	72	28	18
2019	IS-05	30	19	11	22	15	4	0	50	38	27
2019	IS-06	20	33	20	20	7	0	0	53	27	15
2018	IS	23	27	14	14	19	3	0	52	34	73
2018	IS-04	17	39	22	17	6	0	0	56	22	18
2018	IS-05	35	26	9	17	4	9	0	67	24	23
2017	IS	29	22	11	12	22	4	0	53	36	49
2017	IS-04	38	23	0	15	15	8	0	67	33	13
2017	IS-05	32	24	19	8	8	9	0	62	18	12
2017	IS-06	29	27	9	27	9	0	0	55	36	11
2014	IS	7	14	7	23	41	7	2	23	70	44
2014	IS-03	0	10	0	30	60	0	0	10	90	10
2014	IS-04	8	8	0	33	42	0	8	18	82	12
2014	IS-05	0	8	25	8	42	17	0	10	60	12

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	56	21	9	4	6	4	80	11	78
2019	IS-04	72	0	6	6	6	11	81	13	18
2019	IS-05	56	26	11	0	7	0	81	7	27
2019	IS-06	47	27	7	13	7	0	73	20	15

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	67	6	8	4	4	1	10	83	9	78
2019	IS-04	72	6	11	6	0	0	6	82	6	18
2019	IS-05	59	7	11	0	7	4	11	78	9	27
2019	IS-06	80	0	0	0	0	0	20	100	0	15

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	55	23	8	4	3	3	5	85	7	77
2019	IS-04	67	11	11	0	6	0	6	82	6	18
2019	IS-05	56	22	7	0	0	7	7	91	0	27
2019	IS-06	57	36	7	0	0	0	0	93	0	14

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	50	21	8	5	4	8	5	81	10	78
2019	IS-04	56	11	11	0	11	0	11	75	13	18
2019	IS-05	56	15	7	0	0	19	4	90	0	27
2019	IS-06	53	27	7	7	0	7	0	86	7	15

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	71	9	5	4	1	3	6	89	6	77
2019	IS-04	83	0	6	0	0	0	11	94	0	18
2019	IS-05	62	12	8	4	0	8	8	86	5	26
2019	IS-06	80	13	7	0	0	0	0	93	0	15

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	82	6	1	3	3	5	96	3	77
2019	IS-04	89	6	0	0	0	6	100	0	18
2019	IS-05	78	11	0	0	4	7	100	0	27
2019	IS-06	86	7	0	7	0	0	93	7	14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	79	5	4	1	3	4	4	92	4	77
2019	IS-04	78	6	6	6	0	0	6	88	6	18
2019	IS-05	81	8	0	0	0	8	4	100	0	26
2019	IS-06	73	7	13	0	0	7	0	86	0	15

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	81	6	1	1	10	99	1	78
2019	IS-04	83	0	0	0	17	100	0	18
2019	IS-05	78	4	4	4	11	96	4	27
2019	IS-06	93	0	0	0	7	100	0	15

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	26	46	12	8	6	3	74	14	78
2019	IS-04	11	61	17	6	6	0	72	11	18
2019	IS-05	33	41	11	11	0	4	77	12	27
2019	IS-06	40	33	7	7	7	7	79	14	15
2018	IS	14	32	22	21	8	4	47	30	73
2018	IS-04	6	39	22	22	6	6	47	29	18
2018	IS-05	26	30	17	26	0	0	57	26	23
2017	IS	18	40	16	12	10	4	60	23	50
2017	IS-04	15	62	8	8	8	0	77	15	13
2017	IS-05	24	8	35	16	0	17	39	19	12
2017	IS-06	27	64	0	9	0	0	91	9	11

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	47	32	12	3	4	3	81	7	77
2019	IS-04	44	44	6	6	0	0	89	6	18
2019	IS-05	48	33	15	0	0	4	85	0	27
2019	IS-06	47	27	13	7	7	0	73	13	15
2018	IS	37	37	15	10	1	0	74	11	73
2018	IS-04	28	50	11	11	0	0	78	11	18
2018	IS-05	57	22	4	17	0	0	78	17	23
2017	IS	36	32	10	10	8	4	71	19	50
2017	IS-04	38	31	15	0	8	8	75	8	13
2017	IS-05	32	26	25	8	0	9	64	9	12
2017	IS-06	73	9	0	18	0	0	82	18	11
2014	IS	43	23	9	9	7	9	73	18	44
2014	IS-03	30	20	20	0	10	20	63	13	10
2014	IS-04	58	25	0	17	0	0	83	17	12
2014	IS-05	33	33	8	8	0	17	80	10	12

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	53	28	9	3	4	4	84	7	78
2019	IS-04	56	33	6	0	0	6	94	0	18
2019	IS-05	52	30	15	0	0	4	85	0	27
2019	IS-06	47	33	0	7	7	7	86	14	15
2018	IS	36	35	17	3	3	7	76	6	72
2018	IS-04	28	39	17	6	0	11	75	6	18
2018	IS-05	61	13	9	4	4	9	81	10	23
2017	IS	44	25	12	6	8	6	73	15	50
2017	IS-04	38	15	23	0	15	8	58	17	13
2017	IS-05	41	26	8	8	0	17	80	10	12
2017	IS-06	54	37	9	0	0	0	91	0	11
2014	IS	41	27	18	0	7	7	73	7	44
2014	IS-03	30	30	20	0	10	10	67	11	10
2014	IS-04	50	33	8	0	0	8	91	0	12
2014	IS-05	25	42	25	0	0	8	73	0	12

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	38	6	0	4	90	4	78
2019	IS-04	61	39	0	0	0	100	0	18
2019	IS-05	44	44	7	0	4	89	4	27
2019	IS-06	53	33	7	0	7	87	7	15
2018	IS	36	47	8	4	4	83	8	72
2018	IS-04	24	71	0	6	0	94	6	17
2018	IS-05	57	30	9	0	4	87	4	23
2017	IS	42	34	12	8	4	76	12	50
2017	IS-04	23	69	0	0	8	92	8	13
2017	IS-05	41	27	32	0	0	68	0	12
2017	IS-06	73	9	0	18	0	82	18	11
2014	IS	50	25	11	7	7	75	14	44
2014	IS-03	30	30	10	20	10	60	30	10
2014	IS-04	75	8	8	0	8	83	8	12
2014	IS-05	42	33	25	0	0	75	0	12

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	32	37	17	9	5	0	69	14	78
2019	IS-04	39	33	22	6	0	0	72	6	18
2019	IS-05	30	33	26	4	7	0	63	11	27
2019	IS-06	27	40	7	20	7	0	67	27	15
2018	IS	18	24	18	24	15	1	42	39	72
2018	IS-03	17	17	33	33	0	0	33	33	12
2018	IS-04	22	44	17	6	11	0	67	17	18
2018	IS-05	26	13	17	30	13	0	39	43	23
2017	IS	26	24	20	4	22	4	52	27	50
2017	IS-04	38	23	15	8	15	0	62	23	13
2017	IS-05	16	16	35	8	8	17	39	19	12
2017	IS-06	37	27	18	0	18	0	64	18	11
2014	IS	23	18	20	20	18	0	41	39	44
2014	IS-03	20	30	10	10	30	0	50	40	10
2014	IS-04	25	17	25	17	17	0	42	33	12
2014	IS-05	17	8	42	25	8	0	25	33	12

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	45	13	8	6	0	73	14	78
2019	IS-04	28	50	17	6	0	0	78	6	18
2019	IS-05	26	48	11	7	7	0	74	15	27
2019	IS-06	27	33	20	13	7	0	60	20	15
2018	IS	17	31	13	21	17	1	49	39	71
2018	IS-04	24	47	12	6	12	0	71	18	17
2018	IS-05	23	27	5	27	18	0	50	45	22
2017	IS	28	30	12	14	14	2	59	28	50
2017	IS-04	38	46	8	0	8	0	85	8	13
2017	IS-05	32	8	27	16	8	9	44	27	12
2017	IS-06	29	36	0	18	18	0	64	36	11
2014	IS	25	25	16	16	18	0	50	34	44
2014	IS-03	20	30	10	10	30	0	50	40	10
2014	IS-04	25	33	8	8	25	0	58	33	12
2014	IS-05	25	17	33	25	0	0	42	25	12

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	29	5	21	14	4	0	59	36	78
2019	IS-04	33	33	6	17	6	6	0	71	24	18
2019	IS-05	19	30	11	19	19	4	0	50	38	27
2019	IS-06	33	13	0	33	20	0	0	47	53	15
2018	IS	16	19	16	23	22	3	0	37	46	73
2018	IS-04	22	28	17	22	11	0	0	50	33	18
2018	IS-05	22	13	9	30	22	4	0	36	55	23
2017	IS	22	20	18	12	24	4	0	44	37	50
2017	IS-04	38	15	15	8	15	8	0	58	25	13
2017	IS-05	24	16	19	16	16	9	0	44	35	12
2017	IS-06	27	20	9	18	27	0	0	46	45	11
2014	IS	20	16	20	16	25	0	2	37	42	44
2014	IS-03	10	20	30	10	30	0	0	30	40	10
2014	IS-04	25	17	8	8	33	0	8	45	45	12
2014	IS-05	25	17	25	25	8	0	0	42	33	12

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	IS	33	29	37	78
2019	IS-04	17	33	50	18
2019	IS-05	37	30	33	27
2019	IS-06	53	20	27	15
2018	IS	49	21	30	73
2018	IS-04	22	44	33	18
2018	IS-05	52	17	30	23
2017	IS	34	28	38	50
2017	IS-04	8	69	23	13
2017	IS-05	42	32	25	12
2017	IS-06	45	9	46	11
2014	IS	50	16	34	44
2014	IS-03	60	0	40	10
2014	IS-04	50	25	25	12
2014	IS-05	42	17	42	12

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	IS	8	27	50	4	4	8	26
2019	IS-05	0	30	60	0	0	10	10
2018	IS	8	11	69	6	0	6	36
2018	IS-05	8	33	50	0	0	8	12
2017	IS	6	6	77	0	0	12	17
2014	IS	9	5	59	14	9999	14	22

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	30	36	14	13	4	3	68	18	76
2019	IS-04	33	33	11	17	6	0	67	22	18
2019	IS-05	33	44	4	15	4	0	78	19	27

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	47	26	11	5	1	9	81	7	76
2019	IS-04	67	17	6	0	0	11	94	0	18
2019	IS-05	48	30	4	11	0	7	84	12	27

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	12	88	77
2019	IS-04	0	100	18
2018	IS	14	86	72
2018	IS-04	0	100	18

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	17	83	78
2019	IS-06	33	67	15

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	13	18	19	1	6	36	6	53	13	78
2019	IS-04	17	22	17	0	6	39	0	64	9	18
2019	IS-05	7	11	26	0	0	44	11	42	0	27
2019	IS-06	27	13	7	7	13	33	0	60	30	15
2018	IS	11	12	27	7	5	33	4	37	20	73
2018	IS-04	0	22	28	6	0	33	11	40	10	18
2018	IS-05	22	9	22	4	4	35	4	50	14	23
2017	IS	8	12	20	4	6	32	18	40	20	50
2017	IS-04	8	15	23	0	0	23	31	50	0	13
2017	IS-05	0	8	10	8	16	34	24	19	58	12
2017	IS-06	27	20	18	9	0	18	9	63	12	11
2014	IS	9	7	27	0	9	39	9	30	17	44
2014	IS-03	0	0	20	0	10	60	10	0	33	10
2014	IS-04	17	17	8	0	8	33	17	67	17	12
2014	IS-05	8	0	50	0	0	42	0	14	0	12

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	31	29	19	5	5	10	67	11	78
2019	IS-04	28	33	28	6	0	6	65	6	18
2019	IS-05	26	33	26	0	4	11	67	4	27
2019	IS-06	40	13	13	7	7	20	67	17	15
2018	IS	18	33	27	10	3	10	56	14	73
2018	IS-04	11	50	22	6	0	11	69	6	18
2018	IS-05	22	30	26	13	0	9	57	14	23
2017	IS	24	34	14	12	4	12	66	18	50
2017	IS-04	15	62	23	0	0	0	77	0	13
2017	IS-05	24	8	35	24	0	9	35	27	12
2017	IS-06	45	37	0	18	0	0	82	18	11
2014	IS	14	20	16	9	9	32	50	27	44
2014	IS-03	0	10	10	10	10	60	25	50	10
2014	IS-04	17	25	0	8	8	42	71	29	12
2014	IS-05	17	25	25	17	0	17	50	20	12

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	10	90	78
2019	IS-06	0	100	15

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	10	90	78

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	18	10	22	3	5	36	6	49	13	78
2019	IS-04	28	17	22	0	0	33	0	67	0	18
2019	IS-05	7	4	30	4	0	44	11	25	8	27
2019	IS-06	27	7	13	7	13	33	0	50	30	15
2018	IS	7	15	33	4	1	36	3	36	9	72
2018	IS-03	0	8	33	0	0	58	0	20	0	12
2018	IS-04	0	22	39	0	0	28	11	36	0	18
2018	IS-05	13	17	22	9	0	39	0	50	14	23
2017	IS	4	10	20	0	6	44	16	35	15	50
2017	IS-04	8	0	31	0	0	38	23	20	0	13
2017	IS-05	0	8	18	0	8	50	16	24	24	12
2017	IS-06	0	20	27	0	9	36	9	35	16	11
2014	IS	2	0	16	0	7	64	11	9	27	44
2014	IS-03	0	0	20	0	10	60	10	0	33	10
2014	IS-04	0	0	8	0	8	58	25	0	50	12
2014	IS-05	0	0	17	0	0	75	8	0	0	12

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	38	19	21	3	5	13	1	67	9	78
2019	IS-04	39	22	28	0	0	11	0	69	0	18
2019	IS-05	30	30	22	0	0	15	4	73	0	27
2019	IS-06	47	7	13	13	13	7	0	57	29	15
2018	IS	18	37	23	4	1	16	0	66	7	73
2018	IS-04	11	56	11	0	0	22	0	86	0	18
2018	IS-05	22	39	22	9	0	9	0	67	10	23
2017	IS	30	24	14	4	4	22	2	71	10	50
2017	IS-04	23	31	23	0	0	23	0	70	0	13
2017	IS-05	41	9	18	8	8	17	0	59	19	12
2017	IS-06	45	20	9	9	0	18	0	78	11	11
2014	IS	16	14	23	0	7	41	0	50	12	44
2014	IS-03	10	0	20	0	10	60	0	25	25	10
2014	IS-04	17	25	8	0	8	42	0	71	14	12
2014	IS-05	17	8	33	0	0	42	0	43	0	12

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	29	25	12	17	16	3	55	33	77
2019	IS-04	39	22	17	6	11	6	65	18	18
2019	IS-05	26	26	7	15	22	4	54	38	27
2019	IS-06	27	27	20	20	7	0	53	27	15
2018	IS	15	23	16	21	23	1	39	44	73
2018	IS-04	17	22	28	17	17	0	39	33	18
2018	IS-05	17	26	4	30	22	0	43	52	23
2017	IS	20	24	14	19	20	4	46	40	50
2017	IS-04	23	15	15	15	23	8	42	42	13
2017	IS-05	16	41	0	18	25	0	57	43	12
2017	IS-06	27	18	27	20	9	0	45	29	11

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	26	24	14	8	0	54	22	78
2019	IS-04	28	33	22	11	6	0	61	17	18
2019	IS-05	33	26	26	11	4	0	59	15	27
2019	IS-06	33	20	7	27	13	0	53	40	15
2018	IS	16	33	29	10	11	1	50	21	73
2018	IS-04	28	28	39	6	0	0	56	6	18
2018	IS-05	22	39	22	13	4	0	61	17	23
2017	IS	14	20	46	10	10	0	34	20	50
2017	IS-04	23	15	38	0	23	0	38	23	13
2017	IS-05	0	49	51	0	0	0	49	0	12
2017	IS-06	0	18	46	18	18	0	18	36	11

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	27	23	22	16	10	1	51	26	77
2019	IS-04	33	28	22	6	11	0	61	17	18
2019	IS-05	38	23	12	19	8	0	62	27	26
2019	IS-06	27	20	7	27	20	0	47	47	15
2018	IS	12	26	33	18	11	0	38	29	73
2018	IS-04	17	22	44	11	6	0	39	17	18
2018	IS-05	22	26	22	26	4	0	48	30	23
2017	IS	14	16	40	24	6	0	30	30	50
2017	IS-04	15	8	54	15	8	0	23	23	13
2017	IS-05	16	24	25	34	0	0	41	34	12
2017	IS-06	0	18	37	27	18	0	18	45	11

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	28	18	22	19	10	1	1	47	30	78
2019	IS-04	33	28	11	17	11	0	0	61	28	18
2019	IS-05	37	15	26	15	7	0	0	52	22	27
2019	IS-06	33	7	13	33	13	0	0	40	47	15
2018	IS	29	29	21	14	8	0	0	58	22	73
2018	IS-04	44	33	22	0	0	0	0	78	0	18
2018	IS-05	26	35	22	9	9	0	0	61	17	23
2017	IS	8	30	34	12	14	0	2	39	26	50
2017	IS-04	15	8	54	8	15	0	0	23	23	13
2017	IS-05	0	41	43	8	0	0	8	45	9	12
2017	IS-06	9	37	0	18	36	0	0	46	54	11

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	51	25	12	1	6	0	5	79	8	77
2019	IS-04	67	6	11	6	6	0	6	76	12	18
2019	IS-05	48	37	7	0	4	0	4	88	4	27
2019	IS-06	50	14	29	0	7	0	0	64	7	14
2018	IS	41	30	11	7	8	1	1	72	16	71
2018	IS-04	56	11	28	0	6	0	0	67	6	18
2018	IS-05	36	45	9	5	5	0	0	82	9	22
2018	IS-06	25	33	8	8	17	0	8	64	27	12
2017	IS	26	34	16	14	6	0	4	63	21	50
2017	IS-04	31	23	23	8	15	0	0	54	23	13
2017	IS-05	17	41	26	8	0	0	8	63	9	12
2017	IS-06	29	27	9	27	9	0	0	55	36	11

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	37	27	17	9	10	64	19	78
2019	IS-04	56	28	0	11	6	83	17	18
2019	IS-05	33	37	22	4	4	70	7	27
2019	IS-06	33	13	27	20	7	47	27	15
2018	IS	33	25	24	10	8	58	18	72
2018	IS-04	56	11	28	6	0	67	6	18
2018	IS-05	23	45	23	0	9	68	9	22
2017	IS	26	30	22	14	8	56	22	50
2017	IS-04	23	23	31	15	8	46	23	13
2017	IS-05	24	34	25	8	8	58	16	12
2017	IS-06	36	37	9	9	9	73	18	11

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	24	35	21	12	9	0	0	59	21	78
2019	IS-04	28	39	11	11	11	0	0	67	22	18
2019	IS-05	26	22	26	15	11	0	0	48	26	27
2019	IS-06	33	20	40	7	0	0	0	53	7	15
2018	IS	12	25	34	18	11	0	0	37	29	73
2018	IS-04	17	39	17	6	22	0	0	56	28	18
2018	IS-05	17	17	48	13	4	0	0	35	17	23
2017	IS	26	28	28	6	8	2	2	56	14	50
2017	IS-04	31	23	31	8	0	0	8	58	8	13
2017	IS-05	41	16	43	0	0	0	0	57	0	12
2017	IS-06	18	46	18	9	9	0	0	64	18	11

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	14	28	28	18	12	0	42	29	78
2019	IS-04	6	33	33	11	17	0	39	28	18
2019	IS-05	19	22	30	19	11	0	41	30	27
2019	IS-06	27	20	7	40	7	0	47	47	15
2018	IS	5	27	27	27	12	0	33	40	73
2018	IS-04	11	33	33	6	17	0	44	22	18
2018	IS-05	4	22	30	39	4	0	26	43	23
2017	IS	12	36	22	22	6	2	49	29	50
2017	IS-04	8	54	31	8	0	0	62	8	13
2017	IS-05	16	34	16	34	0	0	50	34	12
2017	IS-06	0	46	27	18	9	0	46	27	11

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	22	27	16	13	0	0	44	29	77
2019	IS-04	22	33	17	6	22	0	0	56	28	18
2019	IS-05	19	22	26	22	11	0	0	41	33	27
2019	IS-06	36	7	29	21	7	0	0	43	29	14
2018	IS	10	18	25	31	17	0	0	28	47	72
2018	IS-04	11	39	6	33	11	0	0	50	44	18
2018	IS-05	9	13	35	26	17	0	0	22	43	23
2018	IS-06	17	17	25	33	8	0	0	33	42	12
2017	IS	18	34	14	16	14	2	2	54	31	50
2017	IS-04	23	23	23	15	8	0	8	50	25	13
2017	IS-05	8	41	17	18	16	0	0	49	34	12
2017	IS-06	27	37	18	9	9	0	0	64	18	11

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	47	27	13	6	5	1	75	12	78
2019	IS-04	50	28	11	0	11	0	78	11	18
2019	IS-05	37	22	19	15	4	4	62	19	27
2019	IS-06	67	27	7	0	0	0	93	0	15

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	35	35	15	9	5	0	1	70	14	78
2019	IS-04	33	33	11	6	17	0	0	67	22	18
2019	IS-05	37	26	22	15	0	0	0	63	15	27
2019	IS-06	40	33	20	7	0	0	0	73	7	15
2018	IS	24	36	21	11	8	0	0	60	19	72
2018	IS-04	22	39	28	6	6	0	0	61	11	18
2018	IS-05	27	14	36	18	5	0	0	41	23	22
2017	IS	24	34	22	10	4	2	4	62	15	50
2017	IS-04	23	38	31	8	0	0	0	62	8	13
2017	IS-05	18	41	41	0	0	0	0	59	0	12
2017	IS-06	27	37	9	9	9	0	9	71	20	11

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	68	14	8	6	3	1	83	9	78
2019	IS-04	67	17	11	6	0	0	83	6	18
2019	IS-05	63	19	7	7	0	4	85	8	27
2019	IS-06	87	0	7	0	7	0	87	7	15
2018	IS	42	31	17	4	6	1	73	10	72
2018	IS-04	35	59	0	0	6	0	94	6	17
2018	IS-05	52	22	17	4	4	0	74	9	23
2017	IS	50	20	24	4	2	0	70	6	50
2017	IS-04	69	8	15	8	0	0	77	8	13
2017	IS-05	41	25	34	0	0	0	66	0	12
2017	IS-06	37	36	27	0	0	0	73	0	11

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	75	9	0	4	1	0	10	94	6	77
2019	IS-04	78	6	0	6	0	0	11	94	6	18
2019	IS-05	69	12	0	4	0	0	15	95	5	26
2019	IS-06	87	0	0	0	0	0	13	100	0	15
2018	IS	59	19	5	4	7	1	4	83	12	73
2018	IS-04	83	17	0	0	0	0	0	100	0	18
2018	IS-05	52	17	13	0	9	0	9	76	10	23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	76	9	5	3	6	1	86	9	78
2019	IS-04	78	6	11	0	0	6	88	0	18
2019	IS-05	81	11	0	4	4	0	93	7	27
2019	IS-06	67	20	7	0	7	0	87	7	15
2018	IS	68	14	4	1	7	6	87	9	72
2018	IS-04	89	11	0	0	0	0	100	0	18
2018	IS-05	59	9	5	5	9	14	79	16	22
2017	IS	62	14	14	0	8	2	78	8	50
2017	IS-04	46	23	8	0	15	8	75	17	13
2017	IS-05	76	8	8	0	8	0	84	8	12
2017	IS-06	64	18	18	0	0	0	82	0	11

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	60	22	6	5	5	1	83	10	78
2019	IS-04	72	11	0	6	6	6	88	12	18
2019	IS-05	56	22	11	7	4	0	78	11	27
2019	IS-06	40	40	13	0	7	0	80	7	15
2018	IS	61	21	8	4	1	4	86	6	72
2018	IS-03	58	17	17	0	0	8	82	0	12
2018	IS-04	72	17	6	6	0	0	89	6	18
2018	IS-05	70	22	0	4	0	4	95	5	23
2017	IS	52	16	20	6	4	2	69	10	50
2017	IS-04	46	23	15	8	8	0	69	15	13
2017	IS-05	66	10	16	0	8	0	76	8	12
2017	IS-06	54	9	37	0	0	0	63	0	11

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	60	17	8	8	8	0	77	15	78
2019	IS-04	67	11	6	6	11	0	78	17	18
2019	IS-05	56	19	11	7	7	0	74	15	27
2019	IS-06	73	13	13	0	0	0	87	0	15
2018	IS	46	24	15	7	4	4	72	12	72
2018	IS-03	33	25	25	0	8	8	64	9	12
2018	IS-04	61	22	6	11	0	0	83	11	18
2018	IS-05	57	13	9	13	4	4	73	18	23
2017	IS	60	12	2	6	18	2	74	24	50
2017	IS-04	54	15	0	8	23	0	69	31	13
2017	IS-05	76	8	0	8	8	0	84	16	12
2017	IS-06	71	20	0	0	9	0	91	9	11

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	58	8	1	1	3	0	29	93	5	77
2019	IS-04	50	0	0	0	0	0	50	100	0	18
2019	IS-05	63	4	0	4	7	0	22	86	14	27
2019	IS-06	47	33	7	0	0	0	13	92	0	15
2018	IS	60	9	0	4	0	1	26	94	6	70
2018	IS-04	67	0	0	0	0	0	33	100	0	18
2018	IS-05	59	9	0	9	0	0	23	88	12	22
2017	IS	60	6	4	4	0	0	26	89	5	50
2017	IS-04	54	0	0	0	0	0	46	100	0	13
2017	IS-05	76	8	0	0	0	0	16	100	0	12
2017	IS-06	45	18	20	18	0	0	0	63	18	11

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	79	9	4	1	0	6	95	1	78
2019	IS-04	72	17	0	0	0	11	100	0	18
2019	IS-05	85	4	4	4	0	4	92	4	27
2019	IS-06	80	13	7	0	0	0	93	0	15
2018	IS	71	13	3	1	1	11	95	2	72
2018	IS-03	50	25	8	0	8	8	90	0	12
2018	IS-04	78	17	0	0	0	6	100	0	18
2018	IS-05	70	9	4	4	0	13	90	5	23
2017	IS	72	12	4	0	0	12	96	0	50
2017	IS-04	54	15	8	0	0	23	90	0	13
2017	IS-05	92	0	8	0	0	0	92	0	12
2017	IS-06	63	37	0	0	0	0	100	0	11

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	71	15	5	3	3	0	4	89	5	78
2019	IS-04	78	11	6	0	6	0	0	89	6	18
2019	IS-05	67	19	4	4	0	0	7	92	4	27
2019	IS-06	87	7	7	0	0	0	0	93	0	15
2018	IS	69	13	6	1	3	1	7	89	5	71
2018	IS-04	83	11	0	0	6	0	0	94	6	18
2018	IS-05	83	4	9	0	0	0	4	91	0	23
2017	IS	52	20	16	4	4	0	4	75	8	50
2017	IS-04	46	23	15	8	8	0	0	69	15	13
2017	IS-05	49	17	26	8	0	0	0	66	8	12
2017	IS-06	73	27	0	0	0	0	0	100	0	11

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	56	22	12	5	5	0	78	10	78
2019	IS-04	72	17	6	0	6	0	89	6	18
2019	IS-05	48	26	15	7	4	0	74	11	27
2019	IS-06	53	27	7	7	7	0	80	13	15
2018	IS	50	24	17	3	4	3	76	7	72
2018	IS-03	42	42	17	0	0	0	83	0	12
2018	IS-04	50	17	33	0	0	0	67	0	18
2018	IS-05	57	22	4	4	4	9	86	10	23
2017	IS	51	22	18	0	6	4	75	6	50
2017	IS-04	38	23	23	0	8	8	67	8	13
2017	IS-05	76	16	0	0	8	0	92	8	12
2017	IS-06	46	27	18	0	9	0	73	9	11

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	27	27	19	5	49	24	78
2019	IS-04	39	11	33	11	6	50	17	18
2019	IS-05	11	37	30	15	7	48	22	27
2019	IS-06	33	27	13	27	0	60	27	15
2018	IS	14	29	42	7	8	43	15	72
2018	IS-03	17	25	50	0	8	42	8	12
2018	IS-04	11	39	44	6	0	50	6	18
2018	IS-05	26	26	35	4	9	52	13	23
2017	IS	10	26	48	6	10	36	16	50
2017	IS-04	15	23	54	0	8	38	8	13
2017	IS-05	16	34	34	16	0	50	16	12
2017	IS-06	0	37	54	0	9	37	9	11

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	10	17	35	23	14	38	27	77
2019	IS-04	17	17	28	22	17	39	33	18
2019	IS-05	4	19	35	31	12	42	23	26
2019	IS-06	13	13	33	13	27	40	27	15
2018	IS	10	17	47	15	11	26	26	72
2018	IS-03	17	8	50	8	17	25	25	12
2018	IS-04	0	11	56	17	17	33	11	18
2018	IS-05	9	4	52	22	13	35	13	23
2017	IS	14	16	40	24	6	30	30	50
2017	IS-04	8	23	31	31	8	38	31	13
2017	IS-05	8	18	41	33	0	33	26	12
2017	IS-06	9	0	63	18	11	29	9	11

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	39	45	3	6	5	1	86	12	77
2019	IS-04	33	67	0	0	0	0	100	0	18
2019	IS-05	46	35	8	0	8	4	84	8	26
2019	IS-06	47	33	0	7	13	0	80	20	15
2018	IS	37	45	12	3	1	1	83	4	73
2018	IS-04	39	50	6	6	0	0	89	6	18
2018	IS-05	48	35	17	0	0	0	83	0	23
2017	IS	26	50	11	8	4	2	77	12	50
2017	IS-04	23	69	0	8	0	0	92	8	13
2017	IS-05	24	49	10	8	0	9	81	9	12
2017	IS-06	36	36	20	0	9	0	71	9	11

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	18	40	18	16	8	0	58	23	77
2019	IS-04	22	50	11	11	6	0	72	17	18
2019	IS-05	15	35	23	15	12	0	50	27	26
2019	IS-06	33	27	7	27	7	0	60	33	15
2018	IS	14	36	19	21	11	0	49	32	73
2018	IS-04	22	44	17	11	6	0	67	17	18
2018	IS-05	13	22	22	39	4	0	35	43	23
2017	IS	16	38	15	14	14	4	56	29	50
2017	IS-04	31	31	23	0	8	8	67	8	13
2017	IS-05	8	33	10	24	16	9	45	44	12
2017	IS-06	18	54	11	9	9	0	71	18	11

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	19	81	77
2019	IS-04	11	89	18
2019	IS-05	22	78	27
2019	IS-06	13	87	15
2017	IS	12	88	50
2014	IS	36	64	44
2014	IS-05	58	42	12

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	87	13	15
2014	IS	88	13	16

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	54	15	8	15	8	0	0	69	23	13
2014	IS	43	36	0	14	7	0	0	79	21	14

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	22	32	19	8	15	4	0	23	77	78
2019	IS-04	33	28	17	6	11	6	0	35	65	18
2019	IS-05	22	19	22	11	22	4	0	23	77	27
2019	IS-06	13	47	13	13	13	0	0	13	87	15
2018	IS	22	22	21	11	19	4	1	23	77	73
2018	IS-04	22	33	28	6	11	0	0	22	78	18
2018	IS-05	17	17	22	13	22	4	4	19	81	23
2017	IS	36	18	26	6	8	6	0	38	62	50
2017	IS-04	23	31	8	8	15	15	0	27	73	13
2017	IS-05	32	17	18	17	8	8	0	35	65	12
2017	IS-06	36	18	46	0	0	0	0	36	64	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	67	33	58
2019	IS-04	73	27	11
2019	IS-05	80	20	20
2019	IS-06	69	31	13

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	IS	39	61	57
2019	IS-04	27	73	11
2019	IS-05	35	65	20
2019	IS-06	50	50	12
2018	IS	27	73	52
2018	IS-04	29	71	14
2018	IS-05	25	75	16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	4	26	12	16	30	4	9	34	52	57
2019	IS-04	0	27	18	18	27	0	9	30	50	11
2019	IS-05	5	30	10	20	25	5	5	39	50	20
2019	IS-06	8	25	0	8	42	8	8	40	60	12
2018	IS	6	15	15	32	28	0	4	22	63	53
2018	IS-04	0	7	29	36	29	0	0	7	64	14
2018	IS-05	6	18	6	35	24	0	12	27	67	17
2017	IS	20	17	7	31	10	0	14	44	48	29

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	0	18	11	21	40	2	9	20	69	57
2019	IS-04	0	27	0	9	55	0	9	30	70	11
2019	IS-05	0	20	15	25	35	0	5	21	63	20
2019	IS-06	0	8	8	33	33	0	17	10	80	12
2018	IS	4	9	15	15	53	0	4	14	71	53
2018	IS-04	7	0	7	14	57	0	14	8	83	14
2018	IS-05	6	24	6	24	41	0	0	29	65	17
2017	IS	0	14	11	27	41	0	7	15	74	29

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	IS	40	18	14	5	14	4	4	63	21	77
2019	IS-04	39	17	28	0	11	0	6	59	12	18
2019	IS-05	41	26	4	4	15	7	4	75	21	27
2019	IS-06	36	7	29	14	7	0	7	46	23	14
2018	IS	32	12	19	16	18	1	1	45	35	73
2018	IS-04	39	17	17	17	11	0	0	56	28	18
2018	IS-05	30	17	26	9	17	0	0	48	26	23

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Shared Services Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment