2019 Public Service Employee Survey Results for Parole Board of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 48 36 4 9 2 0 0 84 12 341
2017 Shift worker 55 45 0 0 0 0 0 100 0 15
2017 Non-shift worker 42 45 2 8 2 0 0 88 10 352
2011 Shift worker 71 23 0 6 0 0 0 94 6 15
2011 Non-shift worker 50 40 2 5 2 0 0 90 7 287

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 71 17 4 4 2 0 2 90 6 341
2017 Shift worker 77 23 0 0 0 0 0 100 0 15
2017 Non-shift worker 69 16 4 6 2 0 2 87 8 350
2011 Shift worker 60 17 0 17 0 6 0 81 19 15
2011 Non-shift worker 69 17 3 7 4 0 0 86 11 286

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 50 33 5 8 4 0 0 83 13 341
2017 Shift worker 50 38 0 12 0 0 0 88 12 15
2017 Non-shift worker 45 31 5 10 8 0 0 76 18 352
2011 Shift worker 72 11 6 5 6 0 0 83 11 15
2011 Non-shift worker 48 32 7 7 5 0 0 81 12 287

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 35 40 8 11 6 0 1 75 17 338
2018 Shift worker 22 38 11 8 21 0 0 60 29 16
2018 Non-shift worker 31 45 9 10 4 1 0 77 14 310
2017 Shift worker 49 45 0 6 0 0 0 94 6 15
2017 Non-shift worker 30 43 9 14 4 0 0 73 17 351
2011 Shift worker 54 28 12 0 6 0 0 82 6 15
2011 Non-shift worker 31 40 10 13 5 0 1 72 18 287

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 51 34 5 7 3 0 0 85 9 338
2017 Shift worker 61 26 6 6 0 0 0 88 6 15
2017 Non-shift worker 50 34 6 8 2 0 0 84 10 351

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 43 32 12 8 5 0 0 75 13 341
2018 Shift worker 45 29 19 0 8 0 0 73 8 16
2018 Non-shift worker 45 36 9 6 4 0 0 81 10 309
2017 Shift worker 55 27 12 6 0 0 0 82 6 15
2017 Non-shift worker 45 33 11 7 4 0 0 78 11 351
2011 Shift worker 71 18 12 0 0 0 0 88 0 15
2011 Non-shift worker 45 31 10 8 5 0 1 76 14 285

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 49 35 11 3 2 0 0 84 5 340
2018 Shift worker 40 29 5 13 13 0 0 68 26 16
2018 Non-shift worker 45 38 9 5 3 0 0 83 8 309
2017 Shift worker 49 44 6 0 0 0 0 94 0 15
2017 Non-shift worker 43 42 7 5 3 0 0 85 8 352
2011 Shift worker 65 23 5 0 6 0 0 89 6 15
2011 Non-shift worker 52 34 7 3 4 0 0 86 7 286

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 37 32 13 10 8 0 0 69 18 341
2018 Shift worker 26 47 0 14 13 0 0 73 27 16
2018 Non-shift worker 32 36 12 12 8 0 0 68 20 309
2017 Shift worker 49 36 0 6 0 9 0 93 7 15
2017 Non-shift worker 32 36 10 13 9 0 0 68 22 352
2011 Shift worker 43 35 17 5 0 0 0 77 5 15
2011 Non-shift worker 28 39 11 12 9 0 0 68 21 287

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 42 39 7 8 3 0 0 82 11 338
2018 Shift worker 30 30 14 14 13 0 0 60 27 16
2018 Non-shift worker 45 38 7 6 3 0 0 84 9 308
2017 Shift worker 52 36 12 0 0 0 0 88 0 15
2017 Non-shift worker 42 41 7 7 2 0 0 83 10 350

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 58 34 5 2 1 0 0 92 3 339
2018 Shift worker 32 63 0 6 0 0 0 94 6 15
2018 Non-shift worker 63 29 6 1 0 0 0 92 1 307
2017 Shift worker 70 30 0 0 0 0 0 100 0 15
2017 Non-shift worker 60 30 6 1 2 0 0 90 4 352
2011 Shift worker 66 29 5 0 0 0 0 95 0 15
2011 Non-shift worker 59 33 5 1 1 0 0 93 2 287

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 42 32 11 8 7 0 0 74 15 341
2018 Shift worker 14 49 5 14 18 0 0 63 32 16
2018 Non-shift worker 37 40 8 7 7 0 0 77 15 307
2017 Shift worker 49 41 9 0 0 0 0 91 0 15
2017 Non-shift worker 33 36 11 11 9 0 0 69 20 351

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 65 26 7 2 1 0 0 91 2 337
2018 Shift worker 45 42 13 0 0 0 0 87 0 16
2018 Non-shift worker 60 29 6 3 1 0 0 89 4 306
2017 Shift worker 54 46 0 0 0 0 0 100 0 15
2017 Non-shift worker 65 27 6 1 2 0 0 92 2 349
2011 Shift worker 83 11 0 0 6 0 0 94 6 15
2011 Non-shift worker 73 23 2 1 1 0 0 96 2 286

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 36 33 12 9 8 1 0 70 18 342
2018 Shift worker 18 35 20 14 13 0 0 53 27 16
2018 Non-shift worker 28 41 14 11 5 0 1 70 16 307
2017 Shift worker 40 12 29 0 9 0 9 57 10 15
2017 Non-shift worker 33 36 11 14 6 0 1 69 20 349
2011 Shift worker 48 23 11 17 0 0 0 71 17 15
2011 Non-shift worker 40 36 10 9 5 1 0 77 14 287

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 38 32 14 11 5 0 0 70 16 341
2018 Shift worker 11 56 15 5 13 0 0 66 18 16
2018 Non-shift worker 31 34 18 10 8 0 0 65 18 306
2017 Shift worker 46 21 18 5 0 0 9 74 6 15
2017 Non-shift worker 32 35 13 12 7 0 0 68 19 349

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 42 38 11 5 4 0 0 80 9 336
2018 Shift worker 23 53 11 0 13 0 0 76 13 16
2018 Non-shift worker 36 40 11 7 6 0 1 76 13 308
2017 Shift worker 37 51 12 0 0 0 0 88 0 15
2017 Non-shift worker 39 35 12 9 4 0 0 75 13 349
2011 Shift worker 77 23 0 0 0 0 0 100 0 15
2011 Non-shift worker 50 32 8 5 5 0 0 82 10 284

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 53 35 8 3 1 0 0 88 5 342
2018 Shift worker 26 50 18 0 5 0 0 76 5 16
2018 Non-shift worker 45 40 6 6 2 0 0 86 9 307
2017 Shift worker 40 54 6 0 0 0 0 94 0 15
2017 Non-shift worker 51 36 7 4 2 0 0 87 6 348
2011 Shift worker 77 23 0 0 0 0 0 100 0 15
2011 Non-shift worker 52 36 5 4 3 0 0 88 7 286

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 35 32 19 8 5 0 0 67 13 342
2018 Shift worker 23 36 19 0 21 0 0 60 21 16
2018 Non-shift worker 35 28 24 9 4 0 0 63 13 309
2017 Shift worker 55 24 6 5 0 0 9 87 6 15
2017 Non-shift worker 35 36 18 6 4 0 1 72 10 352
2011 Shift worker 71 17 11 0 0 0 0 89 0 15
2011 Non-shift worker 36 34 13 9 7 0 0 71 16 286

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 8 22 26 25 16 0 1 42 31 341
2018 Shift worker 13 33 36 14 4 0 0 18 46 16
2018 Non-shift worker 9 19 34 24 10 2 2 36 29 308
2017 Shift worker 0 12 35 6 31 9 6 44 14 15
2017 Non-shift worker 7 22 33 23 11 1 3 35 30 353
2011 Shift worker 5 11 12 43 28 0 0 71 17 15
2011 Non-shift worker 8 18 30 27 13 0 3 42 27 285

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 12 19 27 19 18 3 2 39 32 341
2018 Shift worker 32 18 19 26 4 0 0 31 51 16
2018 Non-shift worker 14 21 24 23 13 3 2 37 37 309
2017 Shift worker 6 0 18 36 17 23 0 69 8 14
2017 Non-shift worker 9 21 27 22 16 0 4 40 31 350
2011 Shift worker 11 0 6 17 66 0 0 83 11 15
2011 Non-shift worker 10 15 25 22 23 1 5 47 26 285

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 8 10 28 25 23 3 2 51 19 340
2018 Shift worker 13 43 32 0 13 0 0 13 56 16
2018 Non-shift worker 7 16 23 26 17 3 7 48 25 309
2017 Shift worker 0 13 24 0 33 20 10 47 18 14
2017 Non-shift worker 7 10 27 27 18 2 8 51 19 353
2011 Shift worker 6 0 17 43 29 6 0 76 6 15
2011 Non-shift worker 5 9 25 27 25 1 8 57 16 285

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 8 9 31 31 20 1 1 52 17 341
2018 Shift worker 14 16 18 48 4 0 0 52 30 16
2018 Non-shift worker 3 13 29 34 17 2 2 53 17 306
2017 Shift worker 0 6 19 19 46 10 0 73 7 14
2017 Non-shift worker 6 9 32 28 19 1 5 50 16 352
2011 Shift worker 0 0 17 55 28 0 0 83 0 15
2011 Non-shift worker 4 10 27 31 23 1 4 56 15 285

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 13 18 28 17 20 2 2 39 32 337
2018 Shift worker 18 35 42 4 0 0 0 4 53 16
2018 Non-shift worker 18 20 30 14 14 2 2 29 40 309
2017 Shift worker 6 6 25 13 50 0 0 63 12 14
2017 Non-shift worker 18 22 23 19 15 1 3 36 41 351
2011 Shift worker 0 12 16 38 28 6 0 70 12 15
2011 Non-shift worker 13 16 31 18 17 1 4 37 31 286

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 15 18 25 19 17 4 1 38 35 342
2018 Shift worker 29 4 49 14 4 0 0 18 34 16
2018 Non-shift worker 16 23 27 19 9 4 2 30 41 308
2017 Shift worker 12 6 13 6 17 29 16 43 33 14
2017 Non-shift worker 11 21 27 22 11 3 4 36 35 353
2011 Shift worker 6 11 28 32 17 6 0 52 18 15
2011 Non-shift worker 11 20 31 20 14 1 5 35 32 286

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 9 14 30 24 19 3 1 45 24 340
2018 Shift worker 35 5 30 26 4 0 0 31 40 16
2018 Non-shift worker 7 18 31 25 12 3 4 40 27 309
2017 Shift worker 6 12 6 13 33 13 16 65 26 14
2017 Non-shift worker 12 15 27 23 16 2 5 41 29 352

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 8 14 29 29 19 1 1 48 23 340
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 75 12 5 2 2 0 3 91 4 341
2017 Shift worker 78 6 0 0 0 0 16 100 0 15
2017 Non-shift worker 74 15 4 2 2 0 4 92 4 352
2011 Shift worker 83 5 6 0 0 0 6 94 0 15
2011 Non-shift worker 71 14 3 5 3 0 4 89 8 286

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 31 24 14 12 8 7 4 61 23 340
2018 Shift worker 15 29 24 14 18 0 0 44 32 16
2018 Non-shift worker 26 30 17 9 9 7 2 62 20 310
2017 Shift worker 26 42 6 0 10 10 7 81 12 14
2017 Non-shift worker 24 26 13 18 12 4 2 53 32 352

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 50 26 10 7 6 0 0 76 14 340
2018 Shift worker 18 43 10 5 18 5 0 65 25 16
2018 Non-shift worker 47 28 9 10 6 0 0 75 16 309
2017 Shift worker 52 32 0 0 9 0 6 90 10 15
2017 Non-shift worker 40 28 9 13 9 1 0 69 22 352

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 48 35 8 7 2 0 0 83 10 338
2018 Shift worker 34 39 0 14 13 0 0 73 27 16
2018 Non-shift worker 47 35 7 7 4 0 0 83 11 309
2017 Shift worker 52 33 5 9 0 0 0 85 9 15
2017 Non-shift worker 39 39 7 9 6 0 0 78 15 351

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 47 30 13 6 3 1 0 78 9 340
2018 Shift worker 18 55 5 14 8 0 0 73 21 16
2018 Non-shift worker 39 36 13 7 4 1 0 76 11 310
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 46 26 14 5 3 1 4 77 9 339

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 44 31 11 7 6 0 1 76 13 341
2018 Shift worker 17 49 13 14 8 0 0 66 21 16
2018 Non-shift worker 37 36 14 8 4 0 0 73 13 308
2017 Shift worker 61 27 12 0 0 0 0 88 0 15
2017 Non-shift worker 39 40 8 8 5 0 1 79 13 353
2011 Shift worker 37 45 12 0 0 0 6 88 0 15
2011 Non-shift worker 38 32 11 9 10 1 0 71 18 287

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 47 29 12 5 5 2 1 78 11 342
2018 Shift worker 33 48 0 0 20 0 0 80 20 15
2018 Non-shift worker 47 29 11 7 3 2 0 78 10 309
2017 Shift worker 67 33 0 0 0 0 0 100 0 15
2017 Non-shift worker 44 30 11 8 5 1 1 76 12 352
2011 Shift worker 55 17 23 6 0 0 0 71 6 15
2011 Non-shift worker 47 28 11 7 6 1 0 75 13 286

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 47 32 9 4 6 0 1 80 11 341
2018 Shift worker 31 29 14 14 13 0 0 60 27 16
2018 Non-shift worker 41 32 12 8 4 1 1 75 12 308
2017 Shift worker 73 17 0 0 0 0 9 100 0 15
2017 Non-shift worker 42 31 13 8 4 1 1 75 12 353
2011 Shift worker 54 34 6 6 0 0 0 88 6 15
2011 Non-shift worker 46 24 11 12 6 1 0 70 18 286

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 84 9 1 2 1 1 3 97 3 340
2017 Shift worker 85 15 0 0 0 0 0 100 0 15
2017 Non-shift worker 81 9 2 2 2 0 4 94 4 353
2011 Shift worker 94 0 0 0 0 0 6 100 0 15
2011 Non-shift worker 81 9 3 2 3 1 2 92 5 286

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 57 22 7 6 4 1 3 82 11 341
2017 Shift worker 56 26 5 0 6 6 0 88 6 15
2017 Non-shift worker 52 23 9 8 5 1 3 77 13 352
2011 Shift worker 60 23 0 12 6 0 0 83 17 15
2011 Non-shift worker 48 23 11 5 6 2 5 76 12 287

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 62 24 6 3 2 2 0 88 6 342
2018 Shift worker 31 50 0 11 8 0 0 82 18 16
2018 Non-shift worker 53 30 9 3 4 0 1 84 7 307
2017 Shift worker 85 15 0 0 0 0 0 100 0 15
2017 Non-shift worker 56 26 8 4 5 1 1 83 9 353

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 53 27 8 6 4 1 0 81 11 341
2018 Shift worker 31 42 5 8 13 0 0 73 21 16
2018 Non-shift worker 45 35 8 6 5 0 0 81 11 309
2017 Shift worker 63 37 0 0 0 0 0 100 0 15
2017 Non-shift worker 52 27 9 6 5 0 1 79 12 352

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 29 44 12 13 1 1 0 74 14 71
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 40 30 12 8 7 3 0 72 15 340
2018 Shift worker 39 24 10 8 18 0 0 64 27 16
2018 Non-shift worker 38 31 15 6 6 4 0 72 13 308
2017 Shift worker 44 35 6 6 0 9 0 86 7 15
2017 Non-shift worker 33 33 15 8 8 2 0 68 17 353
2011 Shift worker 49 29 5 12 6 0 0 77 17 15
2011 Non-shift worker 28 31 18 10 10 3 0 61 20 287

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 39 29 15 8 8 1 0 68 17 339
2018 Shift worker 39 33 10 0 18 0 0 72 18 16
2018 Non-shift worker 34 33 13 11 9 1 0 67 20 307
2017 Shift worker 28 51 15 6 0 0 0 79 6 15
2017 Non-shift worker 30 32 12 15 10 1 0 63 25 353
2011 Shift worker 49 33 6 6 6 0 0 83 12 15
2011 Non-shift worker 33 33 13 10 10 1 0 66 20 287

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 31 26 16 14 9 4 0 60 24 340
2018 Shift worker 26 29 18 8 18 0 0 55 27 16
2018 Non-shift worker 24 34 16 14 8 3 0 60 23 306
2017 Shift worker 38 24 17 6 0 16 0 73 7 15
2017 Non-shift worker 24 30 16 16 11 3 0 55 28 353
2011 Shift worker 49 28 11 12 0 0 0 77 12 15
2011 Non-shift worker 22 40 14 12 9 4 0 64 21 287

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 27 35 13 13 10 2 0 63 23 340
2018 Shift worker 23 40 23 0 13 0 0 64 13 16
2018 Non-shift worker 24 36 16 14 9 2 0 60 23 306
2017 Shift worker 22 50 12 6 0 0 9 80 7 15
2017 Non-shift worker 22 33 15 17 12 2 0 56 29 352
2011 Shift worker 49 33 12 0 0 6 0 88 0 15
2011 Non-shift worker 22 42 11 12 11 2 0 64 24 287

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 42 14 11 6 9 12 5 67 19 341
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 40 39 11 7 2 1 0 80 9 338
2018 Shift worker 23 58 5 5 8 0 0 82 13 16
2018 Non-shift worker 35 42 14 6 2 0 0 77 8 310
2017 Shift worker 37 57 6 0 0 0 0 94 0 15
2017 Non-shift worker 39 38 15 5 4 0 0 77 9 353
2011 Shift worker 66 23 6 6 0 0 0 88 6 15
2011 Non-shift worker 35 43 11 7 4 0 0 78 11 286

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 21 33 17 19 7 3 0 56 27 340

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 37 32 14 9 6 2 0 71 15 341
2018 Shift worker 23 50 5 8 13 0 0 73 21 16
2018 Non-shift worker 39 35 9 9 5 1 1 76 14 307
2017 Shift worker 49 45 6 0 0 0 0 94 0 15
2017 Non-shift worker 44 30 9 9 5 3 0 76 15 353
2011 Shift worker 54 23 12 0 6 6 0 82 6 15
2011 Non-shift worker 39 29 11 11 6 3 0 71 18 285

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 37 29 18 7 5 3 0 68 13 339
2018 Shift worker 19 45 14 14 8 0 0 64 23 15
2018 Non-shift worker 37 32 17 8 5 0 0 69 13 309

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 26 20 18 11 10 12 4 54 25 338
2018 Shift worker 18 30 26 8 18 0 0 48 27 16
2018 Non-shift worker 25 23 16 12 10 11 3 56 26 310
2017 Shift worker 34 17 21 0 9 12 6 62 11 15
2017 Non-shift worker 22 22 16 16 15 7 2 49 33 352
2011 Shift worker 26 29 11 12 6 17 0 66 21 15
2011 Non-shift worker 22 22 17 14 14 3 7 50 31 285

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 28 28 17 14 8 4 0 59 24 338
2018 Shift worker 18 42 13 14 13 0 0 60 27 16
2018 Non-shift worker 27 27 17 12 11 5 0 57 25 309
2017 Shift worker 50 17 12 6 0 6 9 79 7 15
2017 Non-shift worker 27 31 16 13 8 3 1 61 22 353
2011 Shift worker 66 11 17 0 6 0 0 77 6 15
2011 Non-shift worker 28 36 13 12 7 3 1 66 20 287

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 20 24 14 16 16 3 6 48 36 341
2018 Shift worker 10 42 22 13 13 0 0 52 26 16
2018 Non-shift worker 20 23 16 15 17 4 5 47 35 311
2017 Shift worker 50 26 6 6 5 6 0 81 12 15
2017 Non-shift worker 18 23 17 17 17 3 5 45 36 352
2011 Shift worker 43 23 11 0 12 5 6 75 13 15
2011 Non-shift worker 18 28 16 14 14 1 9 51 31 286

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 54 23 9 5 2 1 6 82 8 342

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 59 8 6 3 4 2 17 84 8 342

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 46 25 11 6 4 2 5 77 10 341

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 45 22 12 6 5 3 6 74 13 341

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 40 17 18 9 8 3 6 62 18 338

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 66 12 8 3 1 3 6 86 5 340

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 76 5 4 3 2 4 7 91 5 341

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 74 7 3 2 2 3 9 92 4 338

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 27 43 13 10 5 2 0 71 16 339
2018 Shift worker 11 46 23 6 14 0 0 57 20 15
2018 Non-shift worker 27 35 17 9 7 4 0 65 17 310
2017 Shift worker 53 42 0 0 0 6 0 100 0 14
2017 Non-shift worker 25 34 19 8 9 5 0 62 17 353

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 41 33 13 8 5 1 0 74 13 339
2018 Shift worker 20 35 24 6 15 0 0 55 21 14
2018 Non-shift worker 41 36 10 7 3 1 0 79 11 310
2017 Shift worker 61 33 6 0 0 0 0 94 0 15
2017 Non-shift worker 43 33 14 5 4 1 0 77 9 352
2011 Shift worker 72 17 6 6 0 0 0 88 6 15
2011 Non-shift worker 42 39 7 8 3 1 0 81 11 286

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 41 31 15 5 4 3 1 75 10 336
2018 Shift worker 15 48 24 0 13 0 0 63 13 16
2018 Non-shift worker 43 32 11 7 4 3 0 78 11 310
2017 Shift worker 61 32 0 0 0 6 0 100 0 15
2017 Non-shift worker 47 30 12 3 5 2 0 79 9 352

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 53 30 8 5 3 1 0 84 8 339
2018 Shift worker 26 42 5 19 8 0 0 68 27 16
2018 Non-shift worker 52 33 7 6 2 0 0 85 8 310
2017 Shift worker 67 33 0 0 0 0 0 100 0 15
2017 Non-shift worker 50 31 8 7 4 0 0 81 10 352
2011 Shift worker 72 23 0 6 0 0 0 94 6 15
2011 Non-shift worker 55 28 7 5 5 0 0 83 10 286

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 44 29 11 11 4 1 0 73 16 340
2018 Shift worker 18 18 40 0 18 5 0 38 20 16
2018 Non-shift worker 44 29 12 10 6 0 0 73 15 310
2017 Shift worker 40 53 6 0 0 0 0 94 0 15
2017 Non-shift worker 41 26 17 9 6 0 0 67 15 351
2011 Shift worker 66 28 6 0 0 0 0 94 0 15
2011 Non-shift worker 45 29 13 7 7 1 0 74 14 287

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 44 29 12 9 5 1 0 73 15 340
2018 Shift worker 18 37 27 0 13 5 0 58 14 16
2018 Non-shift worker 43 34 10 7 5 0 0 77 13 307
2017 Shift worker 49 51 0 0 0 0 0 100 0 15
2017 Non-shift worker 40 31 14 9 6 1 0 72 15 353
2011 Shift worker 66 28 6 0 0 0 0 94 0 15
2011 Non-shift worker 45 32 10 7 6 0 0 77 13 287

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 41 21 16 10 8 4 1 65 18 340
2018 Shift worker 22 27 24 8 13 5 0 52 22 16
2018 Non-shift worker 38 25 17 9 7 3 1 65 17 309
2017 Shift worker 59 23 6 0 0 12 0 93 0 15
2017 Non-shift worker 37 23 14 12 9 3 1 63 22 351
2011 Shift worker 66 17 12 6 0 0 0 83 6 15
2011 Non-shift worker 43 22 16 6 7 3 2 69 15 287
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Non-shift worker 25 38 36 341
2018 Shift worker 23 56 21 16
2018 Non-shift worker 24 35 41 310
2017 Shift worker 24 42 33 15
2017 Non-shift worker 26 38 36 351
2011 Shift worker 11 54 35 15
2011 Non-shift worker 31 42 27 287

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Non-shift worker 20 17 45 3 10 5 87
2017 Non-shift worker 26 13 40 6 7 7 89
2011 Non-shift worker 23 21 34 7 9999 15 93
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 38 38 9 5 2 2 7 83 7 340

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 53 23 7 2 2 5 7 87 5 340
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 10 90 342

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 43 57 33

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 73 27 33

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 33

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 33

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 33

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 34 66 33

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 45 55 33

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 40 60 33

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 48 52 33

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 41 59 33

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 40 60 33

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 41 59 33

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 33

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 15 85 33

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 58 42 33

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 42 58 33

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 29 71 33

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 20 80 33

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 34 66 33

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 14 86 340

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 21 14 15 7 5 31 6 56 19 342
2018 Shift worker 4 41 23 14 13 5 0 48 28 16
2018 Non-shift worker 16 20 24 8 6 21 6 48 20 307
2017 Shift worker 33 12 12 0 9 19 16 68 14 15
2017 Non-shift worker 22 16 19 9 11 20 4 49 26 353

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 41 25 15 6 6 7 1 71 13 341
2018 Shift worker 10 45 13 14 18 0 0 55 32 16
2018 Non-shift worker 32 30 18 7 6 6 1 68 13 308
2017 Shift worker 51 12 30 0 0 6 0 68 0 15
2017 Non-shift worker 33 28 17 9 8 4 1 64 17 351
2011 Shift worker 54 23 18 0 0 6 0 81 0 15
2011 Non-shift worker 41 31 13 7 5 4 0 74 12 287
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 5 95 342

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 30 70 17

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 36 64 17

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 30 70 17

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 44 56 17

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 0 100 17

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 32 68 17

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 8 92 340

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 24 12 19 3 3 33 6 59 9 341
2018 Shift worker 4 41 34 8 8 5 0 48 17 16
2018 Non-shift worker 21 14 27 5 3 24 7 50 11 311
2017 Shift worker 22 15 0 6 0 51 6 86 14 15
2017 Non-shift worker 25 16 20 3 6 24 6 58 13 353

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 43 24 16 3 3 10 1 75 6 340
2018 Shift worker 10 45 18 8 18 0 0 55 27 16
2018 Non-shift worker 36 27 19 5 3 8 1 70 9 311
2017 Shift worker 49 18 6 0 0 27 0 92 0 15
2017 Non-shift worker 40 26 17 3 6 7 1 72 9 353
2011 Shift worker 64 24 6 0 0 6 0 93 0 14
2011 Non-shift worker 45 30 13 4 2 6 0 80 6 287
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 23 29 19 9 18 1 1 53 28 342
2018 Shift worker 17 8 16 45 14 0 0 26 58 16
2018 Non-shift worker 24 24 20 15 15 0 1 49 31 309
2017 Shift worker 22 18 12 12 21 6 9 47 39 15
2017 Non-shift worker 29 23 18 13 13 1 3 54 27 353

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 15 27 28 16 14 0 1 43 30 341
2018 Shift worker 10 18 19 27 27 0 0 28 53 16
2018 Non-shift worker 13 26 25 19 16 1 0 39 35 309
2017 Shift worker 12 25 29 12 5 6 9 44 21 15
2017 Non-shift worker 14 27 25 16 17 0 1 41 33 352

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 30 31 20 9 9 0 1 62 18 340
2018 Shift worker 10 26 18 22 24 0 0 35 46 16
2018 Non-shift worker 25 31 23 13 6 1 1 57 20 307
2017 Shift worker 43 12 29 0 0 6 9 65 0 15
2017 Non-shift worker 24 33 21 12 7 1 3 60 19 351

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 25 24 20 17 12 1 1 51 29 339
2018 Shift worker 0 29 36 0 35 0 0 29 35 16
2018 Non-shift worker 19 22 21 17 20 1 0 41 37 306
2017 Shift worker 22 21 24 18 5 0 9 47 26 15
2017 Non-shift worker 17 24 21 16 20 1 2 42 37 351

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 45 25 13 5 5 1 6 75 12 340
2018 Shift worker 50 26 5 5 8 0 5 80 14 16
2018 Non-shift worker 43 21 15 7 5 2 7 70 13 308
2017 Shift worker 37 29 12 0 0 0 22 85 0 15
2017 Non-shift worker 43 15 16 5 6 1 13 68 14 352

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 33 30 20 10 6 0 0 63 16 339
2018 Shift worker 26 36 14 16 8 0 0 62 24 16
2018 Non-shift worker 29 24 24 14 8 1 0 54 22 308
2017 Shift worker 43 24 26 0 0 0 6 72 0 15
2017 Non-shift worker 29 29 23 11 6 0 2 59 17 353

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 35 31 19 7 6 1 1 67 14 339
2018 Shift worker 13 30 43 0 14 0 0 44 14 15
2018 Non-shift worker 30 32 17 11 7 2 1 64 18 309
2017 Shift worker 55 18 0 0 5 6 16 93 7 15
2017 Non-shift worker 31 32 19 9 5 2 3 65 15 352

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 30 34 19 10 7 0 0 64 17 340
2018 Shift worker 5 26 15 24 30 0 0 31 54 14
2018 Non-shift worker 29 32 20 11 6 2 0 63 17 309
2017 Shift worker 22 28 29 5 0 0 16 59 7 15
2017 Non-shift worker 25 35 19 11 6 2 2 63 17 353

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 42 27 17 8 5 1 0 69 13 338
2018 Shift worker 27 36 6 17 14 0 0 63 31 15
2018 Non-shift worker 38 30 22 5 3 1 2 69 9 307
2017 Shift worker 49 24 11 0 0 0 16 87 0 15
2017 Non-shift worker 36 33 14 9 4 0 3 72 14 350

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 50 22 13 7 7 1 0 72 14 339

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 33 32 20 9 6 1 0 65 15 341
2018 Shift worker 10 27 40 9 14 0 0 37 23 15
2018 Non-shift worker 26 35 23 8 6 0 2 62 14 309
2017 Shift worker 55 6 18 5 0 0 16 73 7 15
2017 Non-shift worker 30 31 18 11 6 1 2 64 17 353

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 57 25 9 4 3 1 1 84 7 341
2018 Shift worker 40 34 11 0 14 0 0 75 14 15
2018 Non-shift worker 56 23 11 4 3 0 3 81 7 307
2017 Shift worker 60 12 21 0 0 0 6 78 0 15
2017 Non-shift worker 51 23 14 6 3 0 3 76 10 351

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 70 13 4 2 3 1 6 90 5 337
2018 Shift worker 76 5 11 0 8 0 0 80 8 15
2018 Non-shift worker 71 15 4 1 1 1 6 93 2 309

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 75 10 5 3 4 2 2 87 7 338
2018 Shift worker 47 22 11 6 14 0 0 69 20 15
2018 Non-shift worker 69 11 7 2 5 2 4 84 8 309
2017 Shift worker 67 11 0 9 0 0 13 89 11 15
2017 Non-shift worker 70 10 8 4 4 1 3 84 8 352

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 57 26 10 3 2 0 1 85 5 338
2018 Shift worker 39 29 19 5 8 0 0 68 13 16
2018 Non-shift worker 51 28 9 5 4 0 3 81 9 308
2017 Shift worker 61 6 11 9 0 0 13 77 11 15
2017 Non-shift worker 48 30 11 5 3 1 2 80 8 352

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 58 20 10 6 4 0 1 80 10 336
2018 Shift worker 39 23 24 5 8 0 0 63 13 16
2018 Non-shift worker 58 19 9 5 6 0 3 79 12 306
2017 Shift worker 81 0 6 0 0 0 13 93 0 15
2017 Non-shift worker 58 20 9 7 3 1 2 81 10 350

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 56 12 5 2 0 1 24 91 3 332
2018 Shift worker 64 4 5 0 8 0 19 84 10 16
2018 Non-shift worker 51 9 5 2 0 0 32 89 3 306
2017 Shift worker 64 5 0 0 0 0 30 100 0 15
2017 Non-shift worker 54 10 3 1 0 0 31 94 2 349

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 67 20 7 1 1 0 3 90 2 336
2018 Shift worker 57 21 8 0 8 0 5 83 8 16
2018 Non-shift worker 61 23 6 2 1 1 6 90 3 309
2017 Shift worker 76 6 0 5 0 0 13 94 6 15
2017 Non-shift worker 66 20 6 1 1 0 7 92 2 351

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 71 16 4 2 3 1 3 91 6 337
2018 Shift worker 48 4 29 5 8 0 5 55 14 16
2018 Non-shift worker 66 13 5 4 7 0 5 83 12 309
2017 Shift worker 55 12 21 0 5 0 6 72 6 15
2017 Non-shift worker 61 15 8 5 6 0 5 80 12 351

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 50 34 12 2 1 0 1 85 3 338
2018 Shift worker 47 19 20 0 14 0 0 66 14 16
2018 Non-shift worker 44 34 14 3 2 1 3 81 4 308
2017 Shift worker 51 15 21 0 0 0 13 76 0 15
2017 Non-shift worker 54 28 11 2 1 0 4 86 3 351

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 18 32 31 16 3 0 0 50 19 342
2018 Shift worker 4 23 27 27 18 0 0 28 45 16
2018 Non-shift worker 15 29 36 12 7 1 1 44 19 309
2017 Shift worker 22 40 33 5 0 0 0 62 5 15
2017 Non-shift worker 10 30 40 13 6 1 1 41 19 353

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 12 19 38 21 9 0 0 31 32 338
2018 Shift worker 8 21 46 19 5 0 0 25 29 16
2018 Non-shift worker 10 27 37 18 8 0 0 26 37 303
2017 Shift worker 5 12 21 18 43 0 0 62 18 15
2017 Non-shift worker 10 21 39 21 7 1 1 28 32 352

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 41 32 15 7 4 0 0 74 11 341
2018 Shift worker 18 42 24 8 8 0 0 60 16 16
2018 Non-shift worker 47 36 9 6 1 1 0 84 7 306
2017 Shift worker 31 38 12 6 0 13 0 80 7 15
2017 Non-shift worker 38 42 11 6 3 1 0 80 9 353

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 30 29 14 16 8 1 1 61 25 340
2018 Shift worker 19 25 31 6 20 0 0 44 25 15
2018 Non-shift worker 29 31 16 12 10 1 0 62 22 306
2017 Shift worker 13 42 28 12 0 6 0 58 12 15
2017 Non-shift worker 20 38 16 13 10 2 1 59 24 352
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 18 82 341
2017 Shift worker 0 100 15
2017 Non-shift worker 25 75 352

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 90 10 61
2017 Non-shift worker 78 22 88

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 50 26 5 13 6 0 0 76 19 54
2017 Non-shift worker 58 31 1 8 1 0 0 89 10 67
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 22 31 24 8 13 1 1 22 78 342
2018 Shift worker 23 14 24 19 21 0 0 23 77 16
2018 Non-shift worker 33 28 19 9 10 0 1 34 66 309
2017 Shift worker 30 33 6 0 15 6 9 36 64 15
2017 Non-shift worker 33 24 20 10 10 2 1 34 66 352

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 69 31 260

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 37 63 259
2018 Shift worker 31 69 12
2018 Non-shift worker 36 64 203

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 19 29 18 13 15 2 3 51 29 263
2018 Shift worker 11 28 7 13 35 0 7 42 51 12
2018 Non-shift worker 22 28 15 15 11 1 8 55 29 204
2017 Non-shift worker 22 24 15 12 15 2 10 52 31 222

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 8 13 19 18 32 5 6 23 56 263
2018 Shift worker 0 7 11 23 59 0 0 7 82 12
2018 Non-shift worker 2 11 13 22 38 6 8 15 70 203
2017 Non-shift worker 3 7 14 13 44 3 15 12 71 224

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 40 17 12 12 10 1 9 63 24 342
2018 Shift worker 42 11 13 5 13 0 16 63 22 16
2018 Non-shift worker 41 17 13 12 10 0 6 62 24 309
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